CustomerCareRepresentative

Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For A: Customer Care Representative Location: Remote What You’ll Be Doing: Use multiple systems simultaneously to resolve customer inquiries efficiently Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable Correct/update customer information accurately as needed to ensure current and reliable records Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records Efficiently fulfill customer order requests to enhance their experience and encourage repeat business Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): High School Diploma or GED 1-2 years in a customer service role 1 year customer service in a Contact Cente