{ "count" : 80076, "data" : [ { "id" : "6a305160f292fd229ceff8d6", "title" : "Service Desk Supervisor", "company" : "FormativGroup", "salary" : { "min" : 50.0, "max" : 68.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "White Plains, New York, United States", "locations" : [ "White Plains", "New York", "United States" ], "timestamp" : "2026-06-16T08:13:21.099", "fingerprint" : "1ad23ec4326e5ae882b19d43c5a83b191c9cd0a6949ea26da092998219e62b0b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/formativgroup/jobs/4285408009", "externalId" : "4285408009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "The Senior Service Desk Analyst role is to provide front-line technical support for a large enterprise IT environment. You will answer and resolve incoming service desk contacts (voice and digital) using Amazon Connect and Salesforce Service Cloud Voice, following ITIL-aligned processes for incident, request, and escalation management. Responsibilities Answer, triage, and resolve service desk tickets and calls for an enterprise user base Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows Document incidents and requests accurately; escalate per defined ITSM procedures Meet service-level targets for response, resolution, and customer satisfaction Contribute to knowledge base articles and continuous improvement of support processes Required Qualifications 2+ years of full-time experience providing ITSM technical support on a service desk for an enterprise IT organization of at least 5,000 end users 1+ year of experience using Amazon Connect and Salesforce Service Cloud Voice as a service desk tool Current ITIL certification (validation link or certificate copy required) Ability to provide verifiable professional references for each qualifying experience Preferred Experience supporting public sector / government programs Additional certifications (HDI, CompTIA A+, Salesforce certifications) Experience with knowledge management and AI-assisted agent tooling Location Requirements This role is a remote role. To be considered for this position, candidates must reside in one of the following U. S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC. Candidates residing outside these states are not currently eligible for consideration. Applicants must be authorized to work for ANY employer in the U. S. We are unable to sponsor or take over sponsorship of an employment visa currently. We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity. In addition to hourly pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc. Estimated hourly Compensation Range: $50—$68 USD FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 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Our Diplomatic Security Enterprise Operations Support Program Team is responsible for providing technical Service Desk support to the Department of State. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: Prepare executive-level reports that ensure optimal performance and maintain records of service level agreements for customers. Review daily operations and performance to ensure service levels and operational standards are met. Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set. Integrate knowledge management and training in ServiceDesk operations. Maintain service desk documentation. Address quality issues and improve performance. Provide technical assistance via phone, email and additionally in person, as required. Provide ad-hoc equipment and software tutorials. What you’ll need to succeed: An active Secret clearance. The ability to commute to Rosslyn, VA. Experience with ServiceNow to manage and monitor service requests. 3+ years of Sr. Service Desk Technician experience, to include leading a team. Experience coordinating part-time schedules. Experience supporting foreign missions at agencies like the Department of State. The ability to develop and maintain trusted, collaborative relationships with customers and colleagues. The ability to streamline IT services, delivery, and operations for a 24/7/365 program. A continual service improvement and governance driven mindset, with knowledge of process improvement and quality improvement based on ITIL and PMI best practices. The ability to learn quickly and follow detailed technical instructions. Excellent oral and written communication skills. A high school diploma (minimum). SALARY RANGE: $48.00 - $55.00 hourly The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experience The specific responsibilities of the role and organizational needs Internal equity and alignment with current team compensation This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: Performance-based bonuses Company-paid training and/or certifications Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/ Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits: All full-time employees are eligible to participate in our benefits programs: Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off (PTO) and holidays Parental Leave and dependent care Flexible work arrangements Professional development opportunities Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here.", "summaryDescription" : "Service Desk Technician at MetroStar", "postedDate" : "2026-06-15T23:21:00.041", "createdAt" : "2026-06-15T23:21:00.041", "lastUpdated" : "2026-06-16T07:13:50.225", "ingestTimestamp" : "2026-06-15T23:21:00.041", "mongoId" : "6a3056f3f292fd229cf314d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058cdf292fd229cf442bd", "title" : "Service Desk Technician", "company" : "Terrestris Global Solutions", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Service Desk Technician salaries in Washington, United States, for a full-time, onsite role at a technology company, based on 2024-2025 market data." }, "location" : "Washington, DC", "locations" : [ "Washington", "DC" ], "timestamp" : "2026-06-16T07:36:17.035", "fingerprint" : "7228952074660a42d9c7f9aae18a2321a5f7e468603a3b92b7fe6aa70dfcf713", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://terrestris-global-solutions.breezy.hr/p/795d9b9e227101-service-desk-technician-i", "externalId" : "795d9b9e227101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Service Desk Technician at Terrestris Global Solutions", "createdAt" : "2026-06-15T22:12:16.047", "lastUpdated" : "2026-06-16T07:36:17.035", "ingestTimestamp" : "2026-06-15T22:12:16.047", "mongoId" : "6a3058cdf292fd229cf442bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2ca3f574d8ee00a09aecaa", "title" : "Head of Desk", "company" : "Ebury", "industry" : "FinTech", "salary" : { "min" : 100000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Head of Desk in the FinTech industry in Athens, Greece, adjusted for seniority and company size." }, "location" : "Athens", "locations" : [ "Athens" ], "timestamp" : "2026-06-16T01:02:53.734", "fingerprint" : "df6b691a096733b4317881fe5faef0d527f6fd9ebdefb538c0fad0482a485b4d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ebury.com/company/careers/job?gh_jid=4896313101", "externalId" : "4896313101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Athens", "state" : "Attica", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "37.9755648,23.7348324" } ], "locationText" : "Athens, Attica, Greece", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Sales strategy development", "Technical advice", "Negotiation" ], "hardSkillsList" : [ "FX Sales", "Sales management", "Forecasting sales volume" ], "softSkillsList" : [ "Leadership", "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "FX Sales", "level" : "intermediate" }, { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Forecasting sales volume", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "FX Sales Management, Team Leadership, Sales Strategy", "majorSkillsList" : [ "FX Sales Management", "Team Leadership", "Sales Strategy" ], "coreResponsibilities" : "Lead a sales team, Develop prospects, Coach team members, Mentor team members, Develop team skills, Help team progress, Pitch deals, Close deals, Manage customer relationships, Ensure smooth on-boarding, Provide accurate forecasting, Implement regional sales programs, Create sales action plans, Create training plans, Ensure adherence to sales methodology, Ensure adherence to sales administration, Recruit new team members, Onboard new team members, Train new team members", "teamCollaboration" : "Fellow Heads of Desk", "domainKnowledge" : "FX; Cross-border financial services; Import lending; Export lending; International payments; Cash management", "domainList" : [ "fx", "cross-border-financial-services", "import-lending", "export-lending", "international-payments", "cash-management" ], "domainSpecificKnowledge" : [ "FX", "Cross-border financial services", "Import lending", "Export lending", "International payments", "Cash management" ], "communicationSkills" : "First-class communication skills", "continuousLearning" : "Training; Mentoring; Sales Boot Camps", "qualificationsBasic" : "Track record of individual performance in FX Sales, Track record of sales management within FX, Financial Services experience, Fluent Greek, Professional level of English", "qualificationsPreferred" : "Network in Financial Services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. FX Head of Desk Ebury Greece - Office based Our Heads of Desk (HoD) are instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people. A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energise and ignite performance on the sales floor. This is a senior leadership role within our Front Office, and opens the door to country P&L leadership and regional directorship opportunities across our many geographies. About the Job With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market. You will be joining an established team and will benefit from a proven business model and support infrastructure. Responsibilities: Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career Pitching and closing deals with prospective clients, by phone and face to face meetings Managing the customer relationship for new customers to ensure smooth on-boarding and first trades Provide accurate forecasting of expected sales volume Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk Ensure adherence to company wide sales methodology and sales administration processes Be involved in the recruitment, onboarding and training of new team members Why Join Us? Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme An impressive product suite including Trade Finance with more innovative and cutting edge products in development Training and mentoring from some of the world’s most experienced and successful FX leaders International development opportunities including attending global Sales Boot Camps Career development opportunities and support to relocate and work abroad Spacious and modern office located in Athens You… Have a track record of sales management within FX or other cross-border financial services (e. g. import lending, export lending, international payments and collections, cash management) Have Financial Services experience - a network would be an advantage Possess first-class communication skills Will have demonstrable ability to mentor, coach and develop people Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers Speak fluent Greek and a professional level of English Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Helga Barros #LI-HB1 #LI-ONSITE About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.", "summaryDescription" : "Head of Desk at Ebury. Skills: FX Sales Management, Team Leadership, Sales Strategy. Lead a sales team. 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We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Head of Desk- Latvia Ebury Riga - Office based *Exceptional on target earnings potential* Ebury is a hyper-growth FinTech firm, we offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Our Heads of Desk are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building your knowledge and building your reputation. Now you’re ready to step up onto a bigger stage to showcase your sales talents with an international brand, inspiring the next generation of FX sales people at Ebury as you lead the charge for new business. About the Job As a Head of Desk, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base. Originate new business targeting client prospects (£50M+ turnover). Sell cash management, FX hedging and payment products. Understand the client's business, strategy and challenges to provide the best Ebury solution for their situation. Support our strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge You… Have a proven track record of exceeding sales quotas and market share goals in the FX industry. Are able to develop sales strategies, techniques and tactics based on customer feedback and market environment; presenting key selling points, features and benefits. Are a skilled negotiator and communicator, able to build and leverage relationships at senior levels, including C-suite, within international companies. Are relationship focused, nurturing long-term commercial relationships resulting in repeat business and network referrals. Have a good understanding of the needs and goals that a business has from a treasury & budgeting perspective. Speak Latvian at a native level & fluent English Why Ebury? Generous commission structure and unlimited earning potential An impressive product suite including Trade Finance with more innovative and cutting edge products. International development opportunities including attending global Dealing Boot Camps. Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions. Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Riga Office: A fantastic location with excellent transport links. Click the ‘Apply’ Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Helga Barros #LI-HB1 #LI-ONSITE About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.", "summaryDescription" : "Head of Desk at Ebury. Skills: Sales, Client relationships, Revenue generation, Deal closure. Originate new business targeting client prospects. Sell cash management products", "postedDate" : "2026-06-14T18:36:14.483", "createdAt" : "2026-06-14T18:36:14.483", "lastUpdated" : "2026-06-16T03:03:33.996", "ingestTimestamp" : "2026-06-14T18:36:14.483", "mongoId" : "6a2ca3f574d8ee00a09aeca8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "FX industry sales", "Cash management sales", "FX hedging sales", "Payment products sales", "Leadership", "Sales", "Client relationships", "Revenue generation", "Deal closure", "Sales strategies", "Sales techniques", "Sales tactics", "Negotiation", "Relationship building", "FX risk management", "Trade finance", "Currency accounts", "International payments", "API integration", "Treasury needs", "Budgeting needs", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30573cf292fd229cf364fb", "title" : "Service Desk Analyst", "industry" : "IT", "salary" : { "min" : 350000.0, "max" : 600000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Service Desk Analyst in Pune, India, within the Pharma industry, based on 2024-2025 market data." }, "location" : "Pune, Mahārāshtra, India", "locations" : [ "Pune, Mahārāshtra, India" ], "timestamp" : "2026-06-16T06:48:32.173", "fingerprint" : "0b535208bb8b2e811e886071c458247f8f4aee5328b8a9960977c26deb4625d8", "source" : "recruitee", "language" : "en", "applyUrl" : "https://transperfect.com/o/service-desk-analyst-pune-3/c/new", "externalId" : "2640282", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "bachelor's degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Web applications", "professionalSkills" : [ "Customer service principles" ], "hardSkillsList" : [ "Troubleshooting skills", "Grammar skills", "Typing skills" ], "hardSkills" : [ { "name" : "Troubleshooting skills", "level" : "intermediate" }, { "name" : "Grammar skills", "level" : "intermediate" }, { "name" : "Typing skills", "level" : "intermediate" } ], "majorSkills" : "Service Request management, Incident management, Change management, Customer support", "majorSkillsList" : [ "Service Request management", "Incident management", "Change management", "Customer support" ], "coreResponsibilities" : "Assist customers with tasks, Perform requested tasks, Guide users through solutions, Set up requested workspace, Configure modules, Administer user access, Analyze user environment scenarios, Assist with application navigation, Communicate solutions professionally, Deliver exceptional service, Process information for inquiries, Gather detailed request information, Break down requirements into sub-tasks, Diagnose application issues, Resolve infrastructure issues, Resolve use case issues, Resolve software issues, Resolve internet connectivity issues, Resolve email client issues, Resolve browser issues, Research required information, Follow standard processes, Escalate priority issues, Process communication on tickets, Record communication on tickets, Offer alternative solutions, Follow up timely, Make callbacks as scheduled, Stay current with system information, Progress team members' tickets, Report process changes, Complete assigned tasks", "teamCollaboration" : "Work for greater good", "communicationSkills" : "Speak clearly; Write accurately; Verbal messages", "problemSolvingSkills" : "Reasoning skills; Analytical skills", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Computer fundamentals, Basic knowledge of Internet, Basic knowledge of Browsers, Basic knowledge of MS Office Suite", "qualificationsPreferred" : "1 year Phone support experience, 1 year Email support experience, 1 year Chat support experience, IT Service Desk experience, Helpdesk experience, Technical Support experience, US customer support experience, Work experience in Pharma industry", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a requested workspace, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and assistance with navigation around application features, menus, and functional queries. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This position will perform related work as required. DESCRIPTION * Deliver exceptional service and support to end-users using an online Service Desk ticketing system. * Interact with Customers to provide and process information in response to inquiries, concerns, and requests, about the range of offered IT products and services. * Gather detailed information around the request to determine the complete requirement and break it down into associated sub-tasks, sequences, and action for processing it. * Diagnose and resolve issues related to application, infrastructure, use case, and software issues involving internet connectivity, email clients, browsers, and more to provide relevant solutions. * Research required information using available resources. * Follow standard processes and procedures. * Identify and escalate priority issues to appropriate teams and resources, as applicable. * Accurately process and record the communication on the Service Desk ticket. * Where appropriate, offer alternative solutions to retain customers’ and clients’ business. * Organize thoughts and communicate verbal messages appropriate to listeners and situations. * Follow up timely and make callbacks as scheduled, where necessary. * Stay current with system information, changes, and updates. * Progress team members’ tickets during their absence or when progress is requested. * Report, to Senior Service Desk Analyst, on any process changes requested from a ticket for validation and communication. * Complete all other tasks deemed appropriate for your role and assigned by your manager/or on-floor supervisor. ## Requirements REQUIRED SKILLS * Knowledge of customer service principles and practices. * Phone etiquette. * Effective listening skills. * Ability to speak and write clearly and accurately. * Multi-tasking capabilities. * Strong reasoning and analytical skills. * Knowledge of computer fundamentals, web applications, and troubleshooting skills. * Willingness to co-operate with others and work for the greater good. * Demonstrated proficiency in grammar and typing skills. REQUIRED EXPERIENCE AND QUALIFICATION * Minimum Bachelor’s degree, or HSC, Diploma with equivalent relevant experience. * Strong Computer fundamentals with basic knowledge about the Internet, Browsers, and MS Office Suite. DESIRED SKILLS AND EXPERIENCE * An year of Phone or Email or Chat support experience in IT Service Desk or Helpdesk or Technical Support or US customer support experience * Work experience in the Pharma industry is a plus", "summaryDescription" : "Service Desk Analyst. Skills: Service Request management, Incident management, Change management, Customer support. Assist customers with tasks. Perform requested tasks", "postedDate" : "2026-06-15T06:48:09.000", "createdAt" : "2026-06-15T22:39:31.355", "lastUpdated" : "2026-06-16T06:48:32.173", "ingestTimestamp" : "2026-06-15T22:39:31.355", "mongoId" : "6a30573cf292fd229cf364fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting skills", "Grammar skills", "Typing skills", "Service Request management", "Incident management", "Change management", "Customer support", "Customer service principles" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305160f292fd229ceff8d5", "title" : "Senior Service Desk Analyst", "company" : "FormativGroup", "salary" : { "min" : 35.0, "max" : 50.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "White Plains, New York, United States", "locations" : [ "White Plains", "New York", "United States" ], "timestamp" : "2026-06-16T08:01:46.951", "fingerprint" : "1d330ae304b2c42f1d5c558d2b00600f662420c60ef098db2f2840b186551d47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/formativgroup/jobs/4285401009", "externalId" : "4285401009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "The Senior Service Desk Analyst role is to provide front-line technical support for a large enterprise IT environment. You will answer and resolve incoming service desk contacts (voice and digital) using Amazon Connect and Salesforce Service Cloud Voice, following ITIL-aligned processes for incident, request, and escalation management. Responsibilities Answer, triage, and resolve service desk tickets and calls for an enterprise user base Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows Document incidents and requests accurately; escalate per defined ITSM procedures Meet service-level targets for response, resolution, and customer satisfaction Contribute to knowledge base articles and continuous improvement of support processes Required Qualifications 2+ years of full-time experience providing ITSM technical support on a service desk for an enterprise IT organization of at least 5,000 end users 1+ year of experience using Amazon Connect and Salesforce Service Cloud Voice as a service desk tool Current ITIL certification (validation link or certificate copy required) Ability to provide verifiable professional references for each qualifying experience Preferred Experience supporting public sector / government programs Additional certifications (HDI, CompTIA A+, Salesforce certifications) Experience with knowledge management and AI-assisted agent tooling Location Requirements This role is a remote role. To be considered for this position, candidates must reside in one of the following U. S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC. Candidates residing outside these states are not currently eligible for consideration. Applicants must be authorized to work for ANY employer in the U. S. We are unable to sponsor or take over sponsorship of an employment visa currently. We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity. In addition to hourly pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc. Estimated hourly Compensation Range: $35—$50 USD FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #formativgroupcareers #WorkWithUs Click here to view our Privacy Policy", "summaryDescription" : "Senior Service Desk Analyst at FormativGroup", "postedDate" : "2026-06-15T23:18:19.816", "createdAt" : "2026-06-15T23:18:19.816", "lastUpdated" : "2026-06-16T08:01:46.951", "ingestTimestamp" : "2026-06-15T23:18:19.816", "mongoId" : "6a305160f292fd229ceff8d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72800, "salaryAnnualMax" : 104000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051f4f292fd229cf09809", "title" : "Issue Resolution Officer", "company" : "Moniepoint", "industry" : "FinTech", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "NGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Issue Resolution Officer in Lagos, Nigeria, adjusted for the FinTech industry and company size." }, "location" : "Lagos, Nigeria", "locations" : [ "Lagos", "Nigeria" ], "timestamp" : "2026-06-16T07:19:39.365", "fingerprint" : "3068539e77b6d755484eb46ac497c0ca11ab46808c47766d10d0d0c57f87e6d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/moniepoint/jobs/4027336101", "externalId" : "4027336101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lagos", "country" : "Nigeria", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "6.4550575,3.3941795" } ], "locationText" : "Lagos, Nigeria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "rawDescription" : "Who We Are Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Have a good understanding of the organisation’s products Provide quick and high-quality customer service through prompt and valuable responses to customer queries. Ensure every customer support request is logged for tracking Lower support tickets by working with the product team to identify and eliminate recurring issues. Guide customers on product usage while driving customer self-sufficiency. Solicit client feedback on product features and capabilities Qualifications Bachelor’s degree in any related field 1-2 years customer-facing experience at a financial institution or a high-growth software development company. Have a good understanding of card disputes ( Banking experience or other related fields) Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Customer Empathy Listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.", "summaryDescription" : "Issue Resolution Officer at Moniepoint. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T23:19:52.004", "createdAt" : "2026-06-15T23:19:52.004", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-15T23:19:52.004", "mongoId" : "6a3051f4f292fd229cf09809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3086c8f292fd229c0833e0", "title" : "Service Desk Support Specialist", "company" : "NTT DATA", "salary" : { "min" : 1.0E7, "max" : 1.5E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Service Desk Support Specialist in San José, Costa Rica, adjusted for the technology industry and company size." }, "location" : "San José, Costa Rica", "locations" : [ "San José", "Costa Rica" ], "certifications" : [ "CompTIA A+", "ITIL Foundation" ], "timestamp" : "2026-06-16T10:04:27.388", "fingerprint" : "427b8156c876d88b2631badf7c517d317323757f2284237f6146c1193b016078", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nttdatausa/jobs/8592901002", "externalId" : "8592901002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San José", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San José, Costa Rica", "minimumEducation" : "High school diploma", "technicalSkills" : "Windows, MacOS, Microsoft Office Suite, Active Directory, Ticketing systems", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Customer service, Troubleshooting", "majorSkillsList" : [ "IT support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Provide Tier 1 technical support, Respond to user requests, Troubleshoot hardware and software issues, Install and configure computer hardware, Install and configure software applications, Manage user accounts, Escalate unresolved issues, Document technical procedures", "teamCollaboration" : "IT support team", "toolProficiency" : [ "Ticketing systems" ], "communicationSkills" : "User support", "documentationSkills" : "Technical procedures", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "High school diploma, 1+ year of IT support experience, Experience with Windows and macOS, Experience with Microsoft Office Suite, Experience with Active Directory, Experience with ticketing systems", "qualificationsPreferred" : "Associate's degree in IT or related field, CompTIA A+ certification, ITIL Foundation certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Service Desk Support Specialist to work onsite with our global client in San Jose, Costa Rica. Overview: We are seeking a Service Desk Support Specialist to serve as front-line support, responsible for delivering high-quality customer service while resolving technical issues for users across the organization. This position operates in a 24/7 service center environment and serves as the first point of contact for incoming calls and chats. Responsibilities: Provide first-level support by answering incoming calls and chats and resolving customer technical issues. Troubleshoot common issues such as password resets, software installations, authentication tools, and device configurations. Document all interactions and resolutions in the official case management system. Meet or exceed performance metrics, including call handling and availability, case resolution and completion, and quality assurance and customer satisfaction. Follow established processes, knowledge articles, and troubleshooting guides to resolve issues. Escalate cases to appropriate teams when issues cannot be resolved, ensuring detailed documentation is provided. Stay up to date with knowledge base content, tools, and internal documentation. Handle both real-time support and follow-up/back-office tasks as needed. Adapt to changing tools, processes, and business needs in a dynamic environment. Work flexible shifts (including nights, weekends, and holidays) based on business demand. Requirements: 1+ years of customer service experience (call center experience preferred). Prior technical support experience is a plus. Must be able to work in a 24/7 environment with flexible shifts (including nights and weekends). Must have professional proficiency in English. Ability to follow processes, meet metrics, and work in a structured environment Ability to learn quickly and apply new technical knowledge. Basic knowledge of Windows environments and desktop support. Familiarity with Microsoft 365 tools (Outlook, Teams, OneDrive, etc.). Exposure to ticketing systems (e.g., ServiceNow) and call handling tools. Basic understanding of troubleshooting concepts (password resets, software installs, authentication tools, device configuration). Strong communication and interpersonal skills. Strong reliability, punctuality, and commitment to training and performance expectations. High school diploma required; university coursework or degree preferred. Why NTT DATA? Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities. NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.", "summaryDescription" : "Service Desk Support Specialist at NTT DATA. Skills: IT support, Customer service, Troubleshooting. Provide Tier 1 technical support. 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Engineer and maintain patching, version control, deployment workflows, and remediation of configuration drift using approved endpoint management tools. Support Microsoft Intune registration, Windows Autopilot, hardware-backed credentials, and approved authentication methods. Implement and maintain logging, monitoring, and audit capabilities for device enrollment, user authentication, network access, and endpoint behavior. Maintain device enrollment workflows, asset tracking, recovery key processes, and onboarding and offboarding checklists. Produce runbooks, validation reports, remediation plans, and knowledge transfer materials. ## What You Need to Succeed (Minimum Requirements) Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of experience performing engineering — not help desk — functions in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with workstation imaging, automation, patch and configuration management, device enrollment, logging, telemetry, and audit readiness. Top Secret (TS) security clearance. ## Ideally, You Also Have (Preferred Qualifications) Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.", "summaryDescription" : "Service Desk Engineer. Skills: Endpoint engineering, Workstation imaging, Patch management. Design secure workstation images. 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We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our", "summaryDescription" : "Service Desk Technician at Moser Consulting", "createdAt" : "2026-06-14T18:37:06.718", "lastUpdated" : "2026-06-16T00:44:19.380", "ingestTimestamp" : "2026-06-14T18:37:06.718", "mongoId" : "6a2c6b0f74d8ee00a090ffa0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 60000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.85 }, { "id" : "6a307252f292fd229cffcfea", "title" : "Service Desk Technician (Intermediate-Level)", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 47000.0, "max" : 63000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "CompTIA Security+ CE", "CCNA Security", "GICSP", "GSEC", "SSCP", "Microsoft 365 Certified: Endpoint Administrator Associate" ], "timestamp" : "2026-06-16T10:56:34.767", "fingerprint" : "9a903b2794b5e35178e503868f5447f10945dca4d5174eb6b790a1d513a63773", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132266345-service-desk-technician-intermediate-level-", "externalId" : "744000132266345", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "System modification", "Customer issue resolution", "End-user guidance", "End-user training", "Value-added programs", "Data solutions" ], "hardSkillsList" : [ "Hardware support", "Software support", "Desktop support", "Laptop support", "Mobile device support", "Peripheral equipment support" ], "hardSkills" : [ { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "Software support", "level" : "intermediate" }, { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Laptop support", "level" : "intermediate" }, { "name" : "Mobile device support", "level" : "intermediate" }, { "name" : "Peripheral equipment support", "level" : "intermediate" } ], "majorSkills" : "Service Desk Support, Technical Support, Hardware Maintenance, Software Maintenance", "majorSkillsList" : [ "Service Desk Support", "Technical Support", "Hardware Maintenance", "Software Maintenance" ], "coreResponsibilities" : "Provide Tier and Tier II technical support for, Install, configure, and maintain desktops, Install, configure, and maintain laptops, Install, configure, and maintain mobile devices, Install, configure, and maintain peripheral equipment, Recommend system modifications, Route requests to Tier III, Escalate requests to other teams, Document incidents, Track incidents, Update incidents in ticketing system, Document service requests, Track service requests, Update service requests in ticketing system, Provide end-user guidance on applications, Provide end-user guidance on tools, Provide end-user guidance on IT policies, Provide end-user training on applications, Provide end-user training on tools, Provide end-user training on IT policies, Work, network services teams, Work, software systems engineering teams, Work, application development teams, Restore service, Correct core problems", "teamCollaboration" : "Network services teams; Software systems engineering teams; Application development teams", "domainKnowledge" : "Army Research Laboratory; DoD 8570/DoD 8140", "domainList" : [ "army-research-laboratory", "dod-8570-dod-8140" ], "domainSpecificKnowledge" : [ "Army Research Laboratory", "DoD 8570/DoD 8140" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "End-user guidance; End-user training", "documentationSkills" : "Document incidents; Track incidents; Update incidents; Document service requests; Track service requests; Update service requests", "continuousLearning" : "Ongoing professional development", "problemSolvingSkills" : "Troubleshooting complex problems", "specialRequirements" : "U.S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Ensure operational continuity; Exceptional user experience; Timely resolution in accordance with SLAs; Improve user adoption; Reduce recurring issues", "qualificationsBasic" : "U.S. Citizen with active DoW Secret Clearance, Five (5+) years of relevant experience, IAT Level II Certification equivalent or higher, Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months", "qualificationsPreferred" : "Experience providing quality service and support for mission-critical systems and VIP end users, Experience working in a Department of Defense (DoD) environment, A problem solver and troubleshooter who thrives in resolving complex problems, Self-starter requiring minimal supervision, Excellent communication skills (written and oral), Excellent interpersonal skills, Excellent organizational skills, Attention to detail, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) The Service Desk Technician will serve as the front line and trusted face of our team, engaging directly with users and stakeholders to deliver responsive, high-quality support for Tier I and Tier II technical issues in support of the Army Research Laboratory. In this role, you will play a critical part in ensuring operational continuity and an exceptional user experience across a dynamic environment. Join a team of highly skilled professionals at a leading organization, where innovation and mission impact go hand in hand. You will have the opportunity to contribute to cutting-edge initiatives that support national security, while benefiting from meaningful career advancement, ongoing professional development, and the chance to make a visible difference in mission-critical operations. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software. * Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment to support end-user needs. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * Document, track, and update incidents and service requests in the ticketing system, ensuring accurate records and timely resolution in accordance with SLAs. * Provide end-user guidance and training on standard applications, tools, and IT policies to improve user adoption and reduce recurring issues. * May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance. * Five (5+) years of relevant experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of the start date. Preferred: * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $47,000 - $63,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Technician (Intermediate-Level) at Link Solutions, Inc.. Skills: Service Desk Support, Technical Support, Hardware Maintenance, Software Maintenance. Provide Tier and Tier II technical support for. 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The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-16T00:09:58.299", "lastUpdated" : "2026-06-16T09:47:13.192", "ingestTimestamp" : "2026-06-16T00:09:58.299", "mongoId" : "6a305e91f292fd229cf71907", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306189f292fd229cf96e1a", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:09:17.381", "fingerprint" : "fe6d585ea56cc1f8fd2c9af444f999a2bc0706e7360a7ebbc60d7d5f4b00d6be", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "documentationSkills" : "Insurance refund letters", "problemSolvingSkills" : "Research and resolve overpaid and denied claims", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-15T23:54:17.740", "lastUpdated" : "2026-06-16T09:09:17.381", "ingestTimestamp" : "2026-06-15T23:54:17.740", "mongoId" : "6a306189f292fd229cf96e1a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c923574d8ee00a09852be", "title" : "Error Resolution", "company" : "SanMar", "industry" : "Retail", "salary" : { "min" : 19.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avondale, AZ", "locations" : [ "Avondale", "AZ" ], "certifications" : [ "SanMar’s Lift Operator Certification" ], "timestamp" : "2026-06-15T13:53:50.398", "fingerprint" : "584dbc8353f308275dcd84ad693321f0331424df4a31544dc2c1800953a82156", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/sanmar/jobs/5164013007?gh_jid=5164013007", "externalId" : "5164013007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Avondale", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4355977,-112.3496020" } ], "locationText" : "Avondale, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "hardSkillsList" : [ "Operate powered equipment", "Lift operation" ], "hardSkills" : [ { "name" : "Operate powered equipment", "level" : "intermediate" }, { "name" : "Lift operation", "level" : "intermediate" } ], "majorSkills" : "Error resolution, Inventory management, Order fulfillment", "majorSkillsList" : [ "Error resolution", "Inventory management", "Order fulfillment" ], "coreResponsibilities" : "Identify and troubleshoot discrepancies, Adjust inventory quantities, Maintain accurate department records, Process ship short orders, Identify, correct, and record mill errors, Review customer orders prior to shipping, Operate powered lift equipment", "teamCollaboration" : "Work within a team", "domainKnowledge" : "Warehouse operations", "domainList" : [ "warehouse-operations" ], "domainSpecificKnowledge" : [ "Warehouse operations" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Troubleshoot discrepancies", "specialRequirements" : "Operate powered equipment, Lift up to 60 pounds, Full range of motion, Repetitive hand motions, Climb stairs, Kneel/squat, Bend and carry, Wear Personal Protective Equipment, Work near conveyor systems, Exposure to dust, Exposure to extreme heat, Exposure to extreme cold, Work in hectic environment, Work in fast-paced environment", "outcomesObjectives" : "Complete and ship customer orders; Meet deadlines", "qualificationsBasic" : "High School Diploma or equivalent, Basic English literacy", "qualificationsPreferred" : "1-3 years warehouse experience, SanMar's Lift Operator Certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At SanMar, the work you do makes a difference. Shift: 12:30PM-9:00PM Pay: $18.00 + $1.00 Shift Differential = $19.00 What's the Short Version? The Error Resolution role researches and resolves any discrepancies with shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion. What Will You Be Doing? • Identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities. • Maintain accurate department records. • Understand and accurately processes ship short orders. • Properly identify, correct, and record mill errors. • Review selected customer orders prior to shipping. • May be required to operate powered lift equipment. What Are We Looking For? • High School Diploma or equivalent • 1-3 years of warehouse experience is preferred • Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information • Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers • May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation • Demonstrates ability to follow directions and change priorities or job duties as business needs require • Excellent problem-solving skills • Demonstrated verbal and written communication skills • Strong attention to detail • Ability to work in high demand, high volume environment and meet deadlines • Must have exemplary performance in regard to attendance, accuracy and productivity • Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities • Comprehends verbal and written instructions • Able to work both independently and within a team • Essential days or overtime may be required What's Our Offer? Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: • Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance What Should You Expect? DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Employee will be required to wear Personal Protective Equipment such as a protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify.", "summaryDescription" : "Error Resolution at SanMar. Skills: Error resolution, Inventory management, Order fulfillment. Identify and troubleshoot discrepancies. Adjust inventory quantities", "postedDate" : "2026-06-14T05:56:12.832", "createdAt" : "2026-06-14T05:56:12.832", "lastUpdated" : "2026-06-15T13:53:50.398", "ingestTimestamp" : "2026-06-14T05:56:12.832", "mongoId" : "6a2c923574d8ee00a09852be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Operate powered equipment", "Lift operation", "Error resolution", "Inventory management", "Order fulfillment", "Warehouse operations", "SanMar’s Lift Operator Certification" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9a2", "title" : "Engineer, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Engineer, Enterprise Service Desk in Atlanta, United States, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "timestamp" : "2026-06-16T05:07:01.471", "fingerprint" : "853633c327f1f60288021872b1e9346e3315fc7a96592979f0ea5cac56bbaa36", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7746420003", "externalId" : "7746420003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "VMWare ESXi, Hyper-V, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, VMWare, Citrix, VPN, Terminal Services, VoIP", "professionalSkills" : [ "System design", "Solution delivery", "Process improvement" ], "hardSkillsList" : [ "Server configuration", "Virtualization", "Network configuration", "Security hardening", "Cable management", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation" ], "softSkillsList" : [ "Adaptability", "Leadership" ], "hardSkills" : [ { "name" : "Server configuration", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Security hardening", "level" : "intermediate" }, { "name" : "Cable management", "level" : "intermediate" }, { "name" : "Backup testing", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Virus mediation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Leadership" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Design customer facing systems, Implement customer facing systems, Design internal systems, Implement internal systems, Provide world class client experience, Provide escalation support, Deliver excellent customer experience, Resolve service tickets, Resolve escalated service tickets, Provide guidance for aging issues, Resolve aging issues, Provide guidance for complex issues, Resolve complex issues, Assist clients with design, Assist clients with implementation, Assist clients with installation, Assist clients with configuration, Assist clients with usability, Troubleshoot client emergencies, Resolve client emergencies, Work with vendor representatives, Resolve software issues, Resolve hardware issues, Install Microsoft Server Operating Systems, Upgrade Microsoft Server Operating Systems, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Provide server room cable management, Create detailed documentation, Maintain detailed documentation, Resolve backup issues, Perform restore testing, Notify Client Success Managers, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate with clients, Inform clients of incident progress, Notify clients of impending changes, Notify clients of agreed outages, Coordinate activities with client, Assist with client training, Comply with safety requirements, Complete required training, Follow MIT policies, Follow MIT procedures, Follow MIT field guidelines, Follow MIT reporting requirements, Follow MIT technical advisories, Demonstrate pro-active approach toward safety, Demonstrate pro-active approach toward health, Demonstrate pro-active approach toward quality, Lead teams on large projects, Lead teams on complex projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Serve as escalation point, Mentor all team members, Prepare staff training material, Deliver staff training material, Advance skills of technical team, Follow Abacus's defined processes, Follow Abacus's policies, Follow Abacus's service delivery standards, Perform other duties assigned", "teamCollaboration" : "Escalation support; Client Success Managers; Team members; Staff training", "projectManagementSkills" : [ "Project planning", "Solution delivery" ], "domainKnowledge" : "Public cloud environments; Private cloud environments; On premise infrastructure; Telephony systems; Microsoft Environments; Windows Servers; Virtual environments; High Availability; Security posture; Abacus standards; Company requirements; Customer requirements; System migrations; Server installations; Firewall installations; VPN tunnel configurations; SAN setups", "domainList" : [ "public-cloud-environments", "private-cloud-environments", "on-premise-infrastructure", "telephony-systems", "microsoft-environments", "windows-servers", "virtual-environments", "high-availability", "security-posture", "abacus-standards", "company-requirements", "customer-requirements", "system-migrations", "server-installations", "firewall-installations", "vpn-tunnel-configurations", "san-setups" ], "domainSpecificKnowledge" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows Servers", "Virtual environments", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Customer requirements", "System migrations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "toolProficiency" : [ "VMWare ESXi", "Hyper-V" ], "communicationSkills" : "Client communication; Incident progress; Impending changes; Agreed outages; Staff training", "documentationSkills" : "Detailed documentation", "continuousLearning" : "Learn new technology skills", "problemSolvingSkills" : "Problem solving; Troubleshooting; Root cause analysis", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Continued customer satisfaction", "qualificationsBasic" : "5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software, Problem solving skills, Client relationship skills, Verbal communication skills, Written communication skills, Learn and retain new technology skills, Troubleshooting processes, Maintain calm, Present professionally in high stress situations", "qualificationsPreferred" : "MSP specific experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems. Design customer facing systems. Implement customer facing systems", "postedDate" : "2026-06-14T19:59:04.691", "createdAt" : "2026-06-14T19:59:04.691", "lastUpdated" : "2026-06-16T05:07:01.471", "ingestTimestamp" : "2026-06-14T19:59:04.691", "mongoId" : "6a2c6a8f74d8ee00a090c9a2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Server configuration", "Virtualization", "Network configuration", "Security hardening", "Cable management", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation", "Adaptability", "Leadership", "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems", "System design", "Solution delivery", "Process improvement", "Project planning", "Public cloud environments", "Private cloud environments", "Microsoft Environments", "Windows Servers", "Virtual environments", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Customer requirements", "System migrations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)", "VMWare ESXi", "Hyper-V" ], "skillCount" : 39, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c62ee74d8ee00a08f7c23", "title" : "Service Desk Technician", "company" : "OneRail", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Service Desk Technician in Krakow, Poland, adjusted for the technology industry." }, "location" : "Krakow", "locations" : [ "Krakow" ], "timestamp" : "2026-06-16T00:41:38.763", "fingerprint" : "355df0bf2f89923cc2d24054fa051420194fc28cd1db04f16b18e36e25a42d6a", "source" : "jazzhr", "language" : "en", "externalId" : "pfmjVJgQCW", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Krakow", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0619474,19.9368564" } ], "locationText" : "Krakow, Poland", "coreResponsibilities" : "Provide technical support, Troubleshoot hardware and software issues, Respond to user requests, Escalate complex problems, Maintain IT inventory, Document technical procedures", "teamCollaboration" : "IT support team", "communicationSkills" : "User support", "documentationSkills" : "Technical procedures", "problemSolvingSkills" : "Troubleshooting", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Service Desk Technician at OneRail. Provide technical support. Troubleshoot hardware and software issues", "createdAt" : "2026-06-14T18:45:35.792", "lastUpdated" : "2026-06-16T00:41:38.763", "ingestTimestamp" : "2026-06-14T18:45:35.792", "mongoId" : "6a2c62ee74d8ee00a08f7c23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "69d059fd2beec4dd3dbf378e", "title" : "Service Desk Agent", "company" : "Operational Services Division", "industry" : "Government", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Service Desk Agent in Boston, United States, adjusted for the government industry." }, "location" : "Massachusetts-Boston", "locations" : [ "Massachusetts-Boston", "Administrative Services", "Operational Services Division, Full-time, Full-time" ], "timestamp" : "2026-06-15T14:09:31.700", "fingerprint" : "5450b74a8659885e9d35b0268c1710ed5fe1f7f179fb3131299ef8ffd6606eb7", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1079956", "externalId" : "1079956", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "technicalSkills" : "EProcurement platforms", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Procurement processes" ], "hardSkillsList" : [ "System enhancements testing", "System fixes testing", "Release testing" ], "hardSkills" : [ { "name" : "System enhancements testing", "level" : "intermediate" }, { "name" : "System fixes testing", "level" : "intermediate" }, { "name" : "Release testing", "level" : "intermediate" } ], "majorSkills" : "Service Desk support, Customer support, Issue resolution, Process improvement", "majorSkillsList" : [ "Service Desk support", "Customer support", "Issue resolution", "Process improvement" ], "coreResponsibilities" : "Provide day-to-day support, Respond to inquiries, Deliver high-quality customer service, Resolve issues, Escalate issues, Document customer interactions, Track customer interactions, Collaborate with cross-functional teams, Support OSD projects, Support OSD initiatives, Deliver Tier II technical support, Assist users, Resolve escalated issues, Test system enhancements, Test system fixes, Identify opportunities to streamline, Drive continuous improvement, Support eProcurement solution, Troubleshoot system issues, Report system issues, Assist in quarterly release testing, Develop internal tools, Develop internal documentation", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Project methodology" ], "domainKnowledge" : "State software solutions; Local software solutions; State hardware solutions; Local hardware solutions; State systems; Local systems; State products; Local products; Modern software application", "domainList" : [ "state-software-solutions", "local-software-solutions", "state-hardware-solutions", "local-hardware-solutions", "state-systems", "local-systems", "state-products", "local-products", "modern-software-application" ], "domainSpecificKnowledge" : [ "State software solutions", "Local software solutions", "State hardware solutions", "Local hardware solutions", "State systems", "Local systems", "State products", "Local products", "Modern software application" ], "toolProficiency" : [ "SugarCRM Case Management", "MS office" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Internal documentation", "continuousLearning" : "Stay current on policies; Stay current on practices; Stay current on industry trends; Stay current on market trends", "innovationCreativity" : "Fresh ideas", "problemSolvingSkills" : "Problem-solving; Analytical skills", "qualificationsBasic" : "Three years professional experience, Experience in work simplification, Experience in management analysis, Experience in program analysis, Experience in methods analysis, Experience in economic analysis, Experience in fiscal analysis, Experience in financial analysis, Experience in budget analysis, Experience in program administration, Experience in program management", "qualificationsPreferred" : "Bachelor's degree in business administration, Bachelor's degree in business management, Bachelor's degree in public administration, Bachelor's degree in industrial engineering, Bachelor's degree in industrial management, Graduate degree in business administration, Graduate degree in business management, Graduate degree in public administration, Graduate degree in industrial engineering, Graduate degree in industrial management, Bachelor's degree or higher, Prioritize and manage multiple tasks, Summarize complex issues, Proven communication abilities, Excellent problem-solving skills, Analytical skills, High level of efficiency, Attention to detail, Customer service orientation, Business requirements analysis, Requirements elicitation, Requirements verification, Methodology development, Knowledge of state software design, Knowledge of local software design, Knowledge of state hardware design, Knowledge of local hardware design, Knowledge of state systems design, Knowledge of local systems design, Knowledge of state products design, Knowledge of local products design, Knowledge of EOTSS standard project methodology, Knowledge of organizing work processes, Knowledge of organizing work functions, Collaborate on requirement specifications, User-friendly language specifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the Operational Services Division (OSD) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE-PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. OSD Helpdesk The OSD Help Desk mission is to provide our customers with a centralized point of contact for responsive support. Our goal is to empower customers to use the OSD resources and tools. We strive to do this through education and removal of roadblocks through personalized and timely solutions utilizing teamwork and collaboration. Key Responsibilities: Provide day-to-day support for the OSD Service Desk by responding to inquiries from buyers, vendors, and internal staff, delivering high-quality customer service, and resolving or escalating issues as appropriate. Accurately document and track customer interactions using the SugarCRM Case Management system. Collaborate with cross-functional teams to support OSD projects and initiatives. Deliver Tier II technical support for eProcurement platforms, including assisting users, resolving escalated issues, and testing system enhancements and fixes. Identify opportunities to streamline procurement processes and drive continuous improvement. Support the eProcurement solution by working with internal operations teams and the SaaS provider to identify, troubleshoot, and report system issues. Assist in quarterly release testing and develop internal tools and documentation to enhance Service Desk support. Preferred Qualifications: Ability to prioritize and manage multiple tasks effectively in high-pressure environments. Quickly summarize complex issues and resolution for senior leadership. Proven communication abilities, both oral and written, are coupled with excellent problem-solving and analytical skills. Strong analytical skills with a high level of efficiency and attention to detail. Strong customer service orientation. Proficient in MS office. Proven experience with business requirements analysis, elicitation, verification, and methodology development. Demonstrated knowledge of the principles and practices used in the design, development, or implementation of state or local software and hardware solutions, systems, or products using EOTSS standard project methodology. Knowledge of the methods and techniques used in organizing work processes and functions to facilitate the use of modern software application. Ability to collaborate on creation of systematic and consistent requirement specifications in user-friendly language. Candidates should submit a resume and cover letter outlining their experience and interest in the position. The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment. DEI Value Statement: Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.* II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.* III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Management Analyst II", "summaryDescription" : "Service Desk Agent at Operational Services Division. Skills: Service Desk support, Customer support, Issue resolution, Process improvement. Provide day-to-day support. Respond to inquiries", "createdAt" : "2026-06-14T08:28:09.024", "lastUpdated" : "2026-06-15T14:09:31.700", "ingestTimestamp" : "2026-06-14T08:28:09.024", "mongoId" : "69d059fd2beec4dd3dbf378e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "System enhancements testing", "System fixes testing", "Release testing", "Service Desk support", "Customer support", "Issue resolution", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Procurement processes", "Project methodology", "State software solutions", "Local software solutions", "State hardware solutions", "Local hardware solutions", "State systems", "Local systems", "State products", "Local products", "Modern software application", "SugarCRM Case Management", "MS office" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c992", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Analyst in Atlanta, United States, within the Technology industry, adjusted for company size and experience." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States", "Phoenix", "Arizona", "United States" ], "certifications" : [ "Network+", "Security+" ], "timestamp" : "2026-06-16T05:42:31.356", "fingerprint" : "5723b85156069b94bef8eeed88b3defcb01d42bd0613c0ed25f521a301bd6c98", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7650877003", "externalId" : "7650877003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "VMWare, Citrix, VPN, Terminal Services, Windows operating systems, Microsoft Office Suite, Cloud applications, Basic networking, DNS, DHCP, Firewall configurations", "professionalSkills" : [ "Troubleshooting", "Customer service", "Documentation", "Problem-solving", "Client-focused" ], "hardSkillsList" : [ "Desktop support", "Software support", "Network support", "Hardware support", "System security maintenance", "Data restoration", "Password resets", "Account provisioning" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "hardSkills" : [ { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Software support", "level" : "intermediate" }, { "name" : "Network support", "level" : "intermediate" }, { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "System security maintenance", "level" : "intermediate" }, { "name" : "Data restoration", "level" : "intermediate" }, { "name" : "Password resets", "level" : "intermediate" }, { "name" : "Account provisioning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "IT support, Troubleshooting, Client experience", "majorSkillsList" : [ "IT support", "Troubleshooting", "Client experience" ], "coreResponsibilities" : "Serve as first point of contact, Be logged into phone queues, Troubleshoot and resolve issues, Assist clients with installation, Follow troubleshooting procedures, Maintain accurate documentation, Work with vendors, Install and configure operating systems, Perform virus detection, Monitor backup failures, Assist in data restoration, Educate end-users, Assist with password resets, Assist with account provisioning, Participate in on-call rotation, Document technical issues, Address customer interactions, Escalate issues as necessary", "teamCollaboration" : "Work with vendors; Work as part of a team", "domainKnowledge" : "Microsoft environments; Backup Technologies; Internet issues; E-mail issues; Communication issues; Cybersecurity best practices; IT resource usage", "domainList" : [ "microsoft-environments", "backup-technologies", "internet-issues", "e-mail-issues", "communication-issues", "cybersecurity-best-practices", "it-resource-usage" ], "domainSpecificKnowledge" : [ "Microsoft environments", "Backup Technologies", "Internet issues", "E-mail issues", "Communication issues", "Cybersecurity best practices", "IT resource usage" ], "toolProficiency" : [ "Ticketing system", "Remote troubleshooting tools", "Remote desktop applications" ], "communicationSkills" : "Client communication; Customer service", "documentationSkills" : "Documentation skills; Attention to detail", "continuousLearning" : "Skill development", "problemSolvingSkills" : "Problem-solving skills; Diagnose and resolve technical issues", "specialRequirements" : "On-call rotation", "qualificationsBasic" : "Associate's Degree in Technology, 2-5 years of experience with Microsoft environments", "qualificationsPreferred" : "0-2 years of MSP specific experience, Network+ certification, Security+ certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process. Duties and Responsibilities: Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system. Be logged into the phone queues throughout the entire workday to ensure consistent client support. Troubleshoot and resolve basic desktop, software, network, and hardware issues. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment. Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support. Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system. Work with vendors to resolve software and hardware-related issues. Install and configure operating systems, software applications, patches, and updates. Perform basic virus detection, removal, and system security maintenance. Monitor and address backup failures, assisting in data restoration efforts when needed. Educate end-users on best practices for cybersecurity and IT resource usage. Assist with password resets, account provisioning, and access control. Participate in an on-call rotation for after-hours support as needed. Documenting and addressing technical issues and customer interactions, escalating as necessary. Qualifications and Experience: Associate's Degree in Technology or related field required. 2-5 years of experience with Microsoft environments required. 0-2 years of MSP specific experience preferred. Network+ and Security+ certifications preferred. Knowledge, Skills, And Abilities: Knowledge of VMWare, Citrix, VPN and Terminal Services. Backup Technologies. Internet/DNS/E-mail/Communication issues. Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications. Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations. Familiarity with remote troubleshooting tools and remote desktop applications. Ability to diagnose and resolve technical issues in a structured and efficient manner. Excellent communication and customer service skills with a professional demeanor. Strong documentation skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Adaptability to shifting priorities and willingness to learn new technologies. Flexibility and adaptability for scheduled shift times Attributes That Will Drive Success: Strong problem-solving skills and a client-focused approach. Ability to remain calm and professional in high-pressure situations. Commitment to continuous learning and skill development. Proactive approach to identifying and addressing recurring issues. Compliance with company policies, procedures, and security best practices.", "summaryDescription" : "Analyst, Enterprise Service Desk at ABACUS. Skills: IT support, Troubleshooting, Client experience. Serve as first point of contact. Be logged into phone queues", "postedDate" : "2026-06-14T20:39:59.431", "createdAt" : "2026-06-14T20:39:59.431", "lastUpdated" : "2026-06-16T05:42:31.356", "ingestTimestamp" : "2026-06-14T20:39:59.431", "mongoId" : "6a2c6a8f74d8ee00a090c992", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Desktop support", "Software support", "Network support", "Hardware support", "System security maintenance", "Data restoration", "Password resets", "Account provisioning", "Adaptability", "Flexibility", "IT support", "Troubleshooting", "Client experience", "Customer service", "Documentation", "Problem-solving", "Client-focused", "Microsoft environments", "Backup Technologies", "Internet issues", "E-mail issues", "Communication issues", "Cybersecurity best practices", "IT resource usage", "Network+", "Security+", "Ticketing system", "Remote troubleshooting tools", "Remote desktop applications" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058bdf292fd229cf43fe1", "title" : "Tier 1 Service Desk Technician", "company" : "Sourcefit", "salary" : { "min" : 360000.0, "max" : 540000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Tier 1 Service Desk Technician in Quezon City, Philippines, adjusted for the technology industry." }, "location" : "Bridgetowne Quezon City, PH", "locations" : [ "Bridgetowne Quezon City", "PH" ], "timestamp" : "2026-06-16T07:03:39.461", "fingerprint" : "c526e8dc861ef575f5e3a33818a7609828d5d84b4aab1f2228876a3a1dcc19d9", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sourcefit.breezy.hr/p/c608f22d0db1-tier-1-service-desk-technician", "externalId" : "c608f22d0db1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quezon City", "state" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6510546,121.0486254" } ], "locationText" : "Quezon City, Metro Manila, Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide Tier 1 support, Respond to user inquiries, Troubleshoot technical issues, Escalate complex problems, Document support activities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Tier 1 Service Desk Technician at Sourcefit. Provide Tier 1 support. Respond to user inquiries", "createdAt" : "2026-06-15T22:12:31.616", "lastUpdated" : "2026-06-16T07:03:39.461", "ingestTimestamp" : "2026-06-15T22:12:31.616", "mongoId" : "6a3058bdf292fd229cf43fe1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "69d0cf892beec4dd3dcab3c3", "title" : "Service Desk Analyst", "company" : "Netrix Global", "salary" : { "min" : 480000.0, "max" : 720000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Service Desk Analyst in Manila, Philippines, adjusted for the technology industry." }, "location" : "Manila, PH", "locations" : [ "Manila", "PH" ], "timestamp" : "2026-06-15T09:51:53.028", "fingerprint" : "32d8a40ce6186fa4d74f12542e643e9a83169535a1c4c6d427766c7b5985e92b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://netrix-global.breezy.hr/p/f13a7e17d830-service-desk-analyst", "externalId" : "f13a7e17d830", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manila", "state" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5904492,120.9803621" } ], "locationText" : "Manila, Metro Manila, Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide tier one technical support, Handle client calls and emails, Manage ticket escalations and assignments", "rawDescription" : "About The Opportunity  At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/s", "summaryDescription" : "Service Desk Analyst at Netrix Global. Provide tier one technical support. Handle client calls and emails", "createdAt" : "2026-06-14T06:11:32.577", "lastUpdated" : "2026-06-15T09:51:53.028", "ingestTimestamp" : "2026-06-14T06:11:32.577", "mongoId" : "69d0cf892beec4dd3dcab3c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c950674d8ee00a098c1cb", "title" : "Service Desk - SME", "company" : "G2IT", "industry" : "Technology", "salary" : { "min" : 72000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "O'Fallon, Illinois, United States", "locations" : [ "O'Fallon", "Illinois", "United States" ], "certifications" : [ "CompTIA Security+ Certification" ], "timestamp" : "2026-06-15T10:17:26.062", "fingerprint" : "6d5174a5e5fddb70d6febb6b55d2c55f975e0f48a8564733242f8999329bd5fe", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/g2it/jobs/4639882008", "externalId" : "4639882008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "O'Fallon", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.5922715,-89.9112124" } ], "locationText" : "O'Fallon, Illinois, United States", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Provide second-tier support, Interact with network services, Restore service, Identify core problems, Correct core problems, Simulate user problems, Recreate user problems, Resolve operating difficulties, Recommend systems modifications, Reduce user problems, Execute fault isolation, Execute diagnostic functions, Ensure execution of corrective actions, Support Incident, Request & Fulfillment, Install end-user devices, Operate end-user devices, Maintain end-user devices, Follow troubleshooting procedures, Create troubleshooting procedures, Follow maintenance procedures, Create maintenance procedures", "teamCollaboration" : "Work as a team member", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "US Citizen, Minimum Active DoD Secret Clearance", "qualificationsBasic" : "4 years of experience, US Citizen, Minimum Active DoD Secret Clearance, CompTIA Security+ Certification or higher", "qualificationsPreferred" : "Experience with ServiceNow", "workSiteFlexibility" : "Onsite", "rawDescription" : "Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The Senior Service Desk Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Your regular activities will include:  Provide second-tier support to end users for either PC, server, or mainframe applications and hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters). You will follow and create troubleshooting and maintenance procedures. Required Skills: Minimum of 4 years of experience in a Service Desk role. Must be a US Citizen. Must have a Minimum Active DoD Secret Clearance. Must have valid CompTIA Security+ Certification or higher. Experience with ServiceNow is a plus. Salary range: $72K-$78K, depending on experience", "summaryDescription" : "Service Desk - SME at G2IT. Provide second-tier support. Interact with network services", "postedDate" : "2026-06-13T21:20:20.076", "createdAt" : "2026-06-13T21:20:20.076", "lastUpdated" : "2026-06-15T10:17:26.062", "ingestTimestamp" : "2026-06-13T21:20:20.076", "mongoId" : "6a2c950674d8ee00a098c1cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "CompTIA Security+ Certification" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305f3bf292fd229cf79f2c", "title" : "Cloud Service Desk Representative", "industry" : "Growth Initiatives", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Cloud Service Desk Representative in Washington, United States, adjusted for the technology industry and onsite work mode." }, "location" : "Washington, DC (Hybrid)", "locations" : [ "Washington, DC (Hybrid)" ], "timestamp" : "2026-06-16T12:41:12.035", "fingerprint" : "1148fe4f5775a7e17dcac95aa94ad8cf7bb83d008596ee2915cdbe29521be500", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/sprymethods/f2aa2457-8fed-4a7e-a0ff-7c63f3c1ad13/apply", "externalId" : "f2aa2457-8fed-4a7e-a0ff-7c63f3c1ad13", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Endpoint management", "professionalSkills" : [ "Change control", "Audit processes", "Security governance" ], "hardSkillsList" : [ "Endpoint engineering", "Cybersecurity" ], "hardSkills" : [ { "name" : "Endpoint engineering", "level" : "intermediate" }, { "name" : "Cybersecurity", "level" : "intermediate" } ], "majorSkills" : "Endpoint engineering, Cybersecurity", "majorSkillsList" : [ "Endpoint engineering", "Cybersecurity" ], "coreResponsibilities" : "Support engineering team, Support escalated ticket resolution, Participate in enrollment workflows, Participate in lifecycle operations, Support logging and monitoring, Update documentation, Maintain runbooks, Maintain checklists, Maintain validation artifacts, Maintain knowledge transfer materials", "domainKnowledge" : "Secure workstation images; Endpoint engineering", "domainList" : [ "secure-workstation-images", "endpoint-engineering" ], "domainSpecificKnowledge" : [ "Secure workstation images", "Endpoint engineering" ], "documentationSkills" : "Operational documentation", "specialRequirements" : "Top Secret (TS) security clearance", "qualificationsBasic" : "Eight years of experience in information technology, Six years of engineering experience in enterprise environments, Experience working under formal change control, Experience working under audit processes, Experience working under security governance processes, Experience with endpoint management, Experience with device workflows, Experience with operational documentation, Experience with escalated issue support, Top Secret (TS) security clearance", "qualificationsPreferred" : "Bachelor's degree in information technology, Bachelor's degree in cybersecurity, Equivalent experience to Bachelor's degree", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## What Your Day-To-Day Looks Like (Position Responsibilities) Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage. Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations. Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates. Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams. ## What You Need to Succeed (Minimum Requirements) Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of engineering experience in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with endpoint management, device workflows, operational documentation, and escalated issue support. Top Secret (TS) security clearance. ## Ideally, You Also Have (Preferred Qualifications) Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.", "summaryDescription" : "Cloud Service Desk Representative. Skills: Endpoint engineering, Cybersecurity. Support engineering team. 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"Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "VMWare ESXi, Hyper-V, High Availability", "professionalSkills" : [ "System design", "Solution delivery", "Staff training" ], "hardSkillsList" : [ "Virus mediation", "Malware mediation", "Ransomware mediation", "Server cable management", "Backup issues", "Restore testing", "Virtual environments", "Security posture hardening", "Policy implementation", "Advanced technologies", "Incident progress communication", "Change notification", "Outage notification", "Customer satisfaction", "Client training", "Shift alteration", "Job requirement alteration", "Safety compliance", "Training completion", "Policy adherence", "Procedure adherence", "Field guideline adherence", "Reporting requirements", "Technical advisory adherence", "Pro-active safety approach", "Pro-active health approach", "Pro-active quality approach", "System migrations", "Server configurations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Virus mediation", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Server cable management", "level" : "intermediate" }, { "name" : "Backup issues", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Virtual environments", "level" : "intermediate" }, { "name" : "Security posture hardening", "level" : "intermediate" }, { "name" : "Policy implementation", "level" : "intermediate" }, { "name" : "Advanced technologies", "level" : "intermediate" }, { "name" : "Incident progress communication", "level" : "intermediate" }, { "name" : "Change notification", "level" : "intermediate" }, { "name" : "Outage notification", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Client training", "level" : "intermediate" }, { "name" : "Shift alteration", "level" : "intermediate" }, { "name" : "Job requirement alteration", "level" : "intermediate" }, { "name" : "Safety compliance", "level" : "intermediate" }, { "name" : "Training completion", "level" : "intermediate" }, { "name" : "Policy adherence", "level" : "intermediate" }, { "name" : "Procedure adherence", "level" : "intermediate" }, { "name" : "Field guideline adherence", "level" : "intermediate" }, { "name" : "Reporting requirements", "level" : "intermediate" }, { "name" : "Technical advisory adherence", "level" : "intermediate" }, { "name" : "Pro-active safety approach", "level" : "intermediate" }, { "name" : "Pro-active health approach", "level" : "intermediate" }, { "name" : "Pro-active quality approach", "level" : "intermediate" }, { "name" : "System migrations", "level" : "intermediate" }, { "name" : "Server configurations", "level" : "intermediate" }, { "name" : "Firewall installations", "level" : "intermediate" }, { "name" : "VPN tunnel configurations", "level" : "intermediate" }, { "name" : "SAN setups", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Design customer facing systems, Implement customer facing systems, Design internal systems, Implement internal systems, Provide world class client experience, Provide escalation support, Resolve service tickets, Resolve escalated tickets, Resolve aging issues, Resolve complex issues, Assist clients with design, Assist clients with implementation, Assist clients with installation, Assist clients with configuration, Assist clients with usability, Install desktop computers, Install mobile devices, Install peripheral equipment, Install telephony systems, Install servers, Install storage, Install networking, Install software, Configure desktop computers, Configure mobile devices, Configure peripheral equipment, Configure telephony systems, Configure servers, Configure storage, Configure networking, Configure software, Troubleshoot client emergencies, Work with vendor representatives, Install Microsoft Server Operating Systems, Upgrade Microsoft Server Operating Systems, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Provide server room cable management, Create documentation, Maintain documentation, Resolve backup issues, Perform restore testing, Notify Client Success Managers, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate with clients, Inform clients of incident progress, Notify clients of impending changes, Notify clients of agreed outages, Coordinate activities with client, Assist with client training, Represent Abacus professionally, Alter shifts, Alter job requirements, Comply with safety requirements, Complete required training, Follow Abacus policies, Follow Abacus procedures, Follow Abacus field guidelines, Follow Abacus reporting requirements, Follow Abacus technical advisories, Demonstrate pro-active approach, Lead teams on projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Serve as escalation point, Prepare staff training material, Deliver staff training material, Follow Abacus defined processes, Follow Abacus defined policies, Follow Abacus service delivery standards, Perform other duties assigned", "teamCollaboration" : "Escalation support; Mentor team members; Staff training", "projectManagementSkills" : [ "Project planning", "Solution delivery" ], "domainKnowledge" : "Microsoft Environments; Windows Servers; Active Directory; SQL; SharePoint; Exchange Servers; Backup Technologies; VMWare; Citrix; VPN; Terminal Services; VoIP; Cloud environments; On premise infrastructure; Telephony systems; Virtual environments; High Availability; Security posture", "domainList" : [ "microsoft-environments", "windows-servers", "active-directory", "sql", "sharepoint", "exchange-servers", "backup-technologies", "vmware", "citrix", "vpn", "terminal-services", "voip", "cloud-environments", "on-premise-infrastructure", "telephony-systems", "virtual-environments", "high-availability", "security-posture" ], "domainSpecificKnowledge" : [ "Microsoft Environments", "Windows Servers", "Active Directory", "SQL", "SharePoint", "Exchange Servers", "Backup Technologies", "VMWare", "Citrix", "VPN", "Terminal Services", "VoIP", "Cloud environments", "On premise infrastructure", "Telephony systems", "Virtual environments", "High Availability", "Security posture" ], "communicationSkills" : "Client communication; Verbal communication; Written communication", "documentationSkills" : "Create documentation; Maintain documentation", "continuousLearning" : "Learn new technology skills; Retain new technology skills", "problemSolvingSkills" : "Problem solving; Troubleshooting processes; Resolve issues; Troubleshoot emergencies", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Provide world class client experience; Resolve complex issues; Resolve client emergencies; Perform restore testing; Continue customer satisfaction", "qualificationsBasic" : "5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software, Problem solving skills, Client relationship skills, Verbal communication skills, Written communication skills, Learn new technology skills, Retain new technology skills, Troubleshooting processes, Team player, Maintain calm, Present professionally", "qualificationsPreferred" : "MSP specific experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis Salary DOE: $82k-$92k", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS. 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"Engineer, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Engineer, Enterprise Service Desk in Atlanta, United States, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "timestamp" : "2026-06-15T10:16:37.717", "fingerprint" : "8284f39116c5b743e61c2fe2b65aea036268b182e17e3225eeb400d28a2fd27d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7746429003", "externalId" : "7746429003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "VMWare ESXi, Hyper-V, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet, DNS, E-mail, Communication, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail", "professionalSkills" : [ "System design", "Client relationship", "Project planning", "Solution delivery", "Staff training" ], "hardSkillsList" : [ "Server configuration", "Virtualization", "High Availability", "Security hardening", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation", "Network configuration", "Firewall installation", "VPN tunnel configuration", "SAN setup" ], "softSkillsList" : [ "Leadership", "Mentoring", "Adaptability" ], "hardSkills" : [ { "name" : "Server configuration", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "High Availability", "level" : "intermediate" }, { "name" : "Security hardening", "level" : "intermediate" }, { "name" : "Backup testing", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Virus mediation", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Firewall installation", "level" : "intermediate" }, { "name" : "VPN tunnel configuration", "level" : "intermediate" }, { "name" : "SAN setup", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Adaptability" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Design customer facing systems, Implement customer facing systems, Design internal systems, Implement internal systems, Provide world class client experience, Provide escalation support, Resolve service tickets, Resolve escalated tickets, Resolve aging issues, Resolve complex issues, Assist clients with installation, Assist clients with configuration, Assist clients with usability, Troubleshoot client emergencies, Resolve software issues, Resolve hardware issues, Install Microsoft Server Operating Systems, Upgrade Microsoft Server Operating Systems, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Provide server room cable management, Create documentation, Maintain documentation, Resolve backup issues, Perform restore testing, Notify Client Success Managers, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate with clients, Inform clients of incident progress, Notify clients of changes, Notify clients of outages, Coordinate activities with client, Assist with client training, Comply with safety requirements, Complete required training, Follow MIT policies, Follow MIT procedures, Follow MIT field guidelines, Follow MIT reporting requirements, Follow MIT technical advisories, Demonstrate pro-active safety approach, Demonstrate pro-active health approach, Demonstrate pro-active quality approach, Lead teams on complex projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Serve as escalation point, Prepare staff training material, Deliver staff training material, Follow Abacus defined processes, Follow Abacus defined policies, Follow Abacus service delivery standards, Perform other duties assigned", "teamCollaboration" : "Escalation support; Mentoring team members; Staff training", "projectManagementSkills" : [ "Project planning" ], "domainKnowledge" : "Public cloud environments; Private cloud environments; On premise infrastructure; Telephony systems; Microsoft Environments; Windows servers; Virtual server configurations; Server installations; Firewall installations; VPN tunnel configurations; SAN setups", "domainList" : [ "public-cloud-environments", "private-cloud-environments", "on-premise-infrastructure", "telephony-systems", "microsoft-environments", "windows-servers", "virtual-server-configurations", "server-installations", "firewall-installations", "vpn-tunnel-configurations", "san-setups" ], "domainSpecificKnowledge" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows servers", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "toolProficiency" : [ "VMWare ESXi", "Hyper-V" ], "communicationSkills" : "Verbal communication; Written communication; Client communication", "documentationSkills" : "Create documentation; Maintain documentation", "continuousLearning" : "Learn new technology skills; Learn troubleshooting processes", "problemSolvingSkills" : "Problem solving; Troubleshoot client emergencies; Resolve complex issues", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Provide world class client experience", "qualificationsBasic" : "5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software", "qualificationsPreferred" : "MSP specific experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems. Design customer facing systems. Implement customer facing systems", "postedDate" : "2026-06-14T08:08:00.835", "createdAt" : "2026-06-14T08:08:00.835", "lastUpdated" : "2026-06-15T10:16:37.717", "ingestTimestamp" : "2026-06-14T08:08:00.835", "mongoId" : "6a2c6a8f74d8ee00a090c9a9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Server configuration", "Virtualization", "High Availability", "Security hardening", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation", "Network configuration", "Firewall installation", "VPN tunnel configuration", "SAN setup", "Leadership", "Mentoring", "Adaptability", "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems", "System design", "Client relationship", "Project planning", "Solution delivery", "Staff training", "Public cloud environments", "Private cloud environments", "Microsoft Environments", "Windows servers", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)", "VMWare ESXi", "Hyper-V" ], "skillCount" : 38, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27b0", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Associate in Plano, United States, within the Financial Services industry, adjusted for company size and onsite work mode." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-16T01:41:47.656", "fingerprint" : "9629fb0791299cca65db8d46281b23e2ade3a34f3a89b8f05c0067efc70845d1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109123", "externalId" : "109123", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1.      Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. ·          Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. ·          Identify opportunities to drive operational and performance improvements across the department and company. ·          Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. ·          Work individually and as a team to ensure process flow and productivity SLA’s are met. 2.      Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3.      Report trends and/or service issues to the leadership tea 4.      Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5.      Perform all other duties as assigned. What You Will Bring ·          Minimum 3 years automotive or general finance experience ·          Prior Customer Service experience in a role responsible for escalations ·          Minimum 5 years Customer Service experience preferred ·          High School graduate required ·          Bachelor’s degree preferred ·          Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion ·          A proven ability to effectively resolve customer concerns ·          Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred ·          Knowledge of HCA servicing products, processes and procedures is preferred ·          Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:46:22.599", "lastUpdated" : "2026-06-16T01:41:47.656", "ingestTimestamp" : "2026-06-14T19:46:22.599", "mongoId" : "694ae6cd70f0b99d589b27b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c997", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 50000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States", "Phoenix", "Arizona", "United States" ], "certifications" : [ "Network+", "Security+" ], "timestamp" : "2026-06-15T09:07:36.987", "fingerprint" : "5d54603562d9af4bc38e093dd1fa6108401c15ee631a8bd41df28e921165835e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675000003", "externalId" : "7675000003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "softSkillsList" : [ "Client-focused approach", "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Client-focused approach" }, { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "domainKnowledge" : "Desktop support; Software support; Network support; Hardware support; Cybersecurity best practices; IT resource usage", "domainList" : [ "desktop-support", "software-support", "network-support", "hardware-support", "cybersecurity-best-practices", "it-resource-usage" ], "domainSpecificKnowledge" : [ "Desktop support", "Software support", "Network support", "Hardware support", "Cybersecurity best practices", "IT resource usage" ], "communicationSkills" : "Customer service skills; Professional demeanor; Documentation skills", "documentationSkills" : "Documentation skills", "continuousLearning" : "Skill development; Learn new technologies", "problemSolvingSkills" : "Problem-solving skills; Diagnose and resolve technical issues", "specialRequirements" : "On-call rotation", "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process. Duties and Responsibilities: Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system. Be logged into the phone queues throughout the entire workday to ensure consistent client support. Troubleshoot and resolve basic desktop, software, network, and hardware issues. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment. Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support. Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system. Work with vendors to resolve software and hardware-related issues. Install and configure operating systems, software applications, patches, and updates. Perform basic virus detection, removal, and system security maintenance. Monitor and address backup failures, assisting in data restoration efforts when needed. Educate end-users on best practices for cybersecurity and IT resource usage. Assist with password resets, account provisioning, and access control. Participate in an on-call rotation for after-hours support as needed. Documenting and addressing technical issues and customer interactions, escalating as necessary. Qualifications and Experience: Associate's Degree in Technology or related field required. 2-5 years of experience with Microsoft environments required. 0-2 years of MSP specific experience preferred. Network+ and Security+ certifications preferred. Knowledge, Skills, And Abilities: Knowledge of VMWare, Citrix, VPN and Terminal Services. Backup Technologies. Internet/DNS/E-mail/Communication issues. Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications. Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations. Familiarity with remote troubleshooting tools and remote desktop applications. Ability to diagnose and resolve technical issues in a structured and efficient manner. Excellent communication and customer service skills with a professional demeanor. Strong documentation skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Adaptability to shifting priorities and willingness to learn new technologies. Flexibility and adaptability for scheduled shift times Attributes That Will Drive Success: Strong problem-solving skills and a client-focused approach. Ability to remain calm and professional in high-pressure situations. Commitment to continuous learning and skill development. Proactive approach to identifying and addressing recurring issues. Compliance with company policies, procedures, and security best practices. 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Collaborating with SME teams", "domainKnowledge" : "Service Delivery model", "domainList" : [ "service-delivery-model" ], "domainSpecificKnowledge" : [ "Service Delivery model" ], "toolProficiency" : [ "ConnectWise ITSM" ], "communicationSkills" : "Oral skills; Written skills; Articulate technical solutions", "problemSolvingSkills" : "Advanced trouble shooting", "specialRequirements" : "Able to work PST/MST hours", "outcomesObjectives" : "Ensure requests progressing efficiently; Ensure incidents progressing efficiently; Drive timely resolution", "qualificationsBasic" : "5 years minimum experience", "qualificationsPreferred" : "Bachelor's degree preferred, Technical certifications and training a plus, Experience within a large service delivery organization a plus", "remoteFriendly" : false, "rawDescription" : "Job Summary The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents. Responsibilities: Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness. Provide training, coaching, and real-time assistance to all Service Desk Analysts. Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles. Assist management in QA Review processes to improve ticket quality and escalation Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met. Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present. Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed. Develop familiarity with client contracts to understand service levels and obligations. Assist in new hire on-boarding process. Skills: Experience with ConnectWise ITSM platform Incident, request, problem, change and major incident management experience Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to: Microsoft Windows 10 & 11 Microsoft Server 2016-2025 Microsoft 365 & Intune Entra ID/Active Directory Citrix Xenapp Virtualization, e. g. VMware, Hyper V, Proxmox Cisco Meraki Email Security, e. g. Proofpoint, Mimecast skills (oral and written), with ability to converse both laterally and vertically. Excellent customer service and service management skills. High energy, friendly with the ability to articulate technical solutions into layman terms Able to work under pressure, prioritize and multitask. Qualifications: Bachelor's degree preferred. Technical certifications and training a plus. ITIL certification or strong knowledge of working practices. 5 years minimum experience in a relevant field. Experience within a large service delivery organization a plus Able to work PST/MST hours (11am-8pm if you are on EST time)", "summaryDescription" : "Team Lead, Enterprise Service Desk at ABACUS. Skills: Service Desk, Technical escalation, Troubleshooting. Monitor and enforce SLAs. Monitor and enforce KPIs", "postedDate" : "2026-06-14T19:59:13.601", "createdAt" : "2026-06-14T19:59:13.601", "lastUpdated" : "2026-06-16T06:00:50.892", "ingestTimestamp" : "2026-06-14T19:59:13.601", "mongoId" : "6a2c6a8f74d8ee00a090c9e5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Incident management", "Request management", "Problem management", "Change management", "Major incident management", "IT Infrastructure", "Desktop support", "Networking", "Virtualization", "Leadership", "Service Desk", "Technical escalation", "Troubleshooting", "Service management", "Service Delivery model", "ITIL certification", "ConnectWise ITSM" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a1174d8ee00a0944268", "title" : "IT Service Desk Analyst", "company" : "CarGurus", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior IT Service Desk Analyst in Boston, USA, adjusted for company size and industry." }, "location" : "Boston (1001 Boylston Street)", "locations" : [ "Boston (1001 Boylston Street)" ], "certifications" : [ "CompTIA" ], "timestamp" : "2026-06-15T12:02:05.669", "fingerprint" : "5e2c800bfd0b6473ad20891197af3f4aceda36a189c7edcb83adb3a7ac66199e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.cargurus.com/us/en/job/7996811?gh_jid=7996811", "externalId" : "7996811", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3588336,-71.0578303" }, { "city" : "Pawtucket", "state" : "Rhode Island", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8789531,-71.3821203" } ], "locationText" : "Boston, Massachusetts, United States; Pawtucket, Rhode Island, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Mac OSX, Windows, Linux, Google Workspace, Slack, Okta", "professionalSkills" : [ "Technical support", "Account configuration", "Onboarding training", "Process improvement", "System deployment", "Vendor management" ], "hardSkillsList" : [ "Desktop support", "Account management", "IT onboarding" ], "softSkillsList" : [ "Analytical", "Creative", "Curious" ], "hardSkills" : [ { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Account management", "level" : "intermediate" }, { "name" : "IT onboarding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical" }, { "name" : "Creative" }, { "name" : "Curious" } ], "majorSkills" : "IT Service Desk, Technical Support, System Administration", "majorSkillsList" : [ "IT Service Desk", "Technical Support", "System Administration" ], "coreResponsibilities" : "Provide Tier 1 technical support, Identify technical issues, Investigate technical issues, Resolve technical issues, Process employee onboarding, Process employee offboarding, Support on site meetings, Support on site events, Author internal documentation, Maintain internal documentation, Escalate issues, Follow up on issues, Drive continuous improvements, Implement perfective measures, Supervise technology trends, Make technology recommendations, Develop working relationships, Support system deployments, Liaise with 3rd party vendors, Research new systems, Review new systems, Research new applications, Review new applications, Provide feedback on tools, Provide feedback on processes, Evaluate innovative technology", "teamCollaboration" : "Work with business teams; Work with IT teams; Work with development teams; Work with 3rd party vendors; Collaborate with senior team members", "domainKnowledge" : "IT Service Management; ITIL framework", "domainList" : [ "it-service-management", "itil-framework" ], "domainSpecificKnowledge" : [ "IT Service Management", "ITIL framework" ], "toolProficiency" : [ "Google Workspace", "Slack", "Okta" ], "documentationSkills" : "Internal documentation", "innovationCreativity" : "Incorporate innovative technology", "problemSolvingSkills" : "Troubleshoot technical issues", "specialRequirements" : "Physical activity, Moving around office, Lifting equipment, Carrying equipment, Moving tables, Moving chairs, Plugging in devices", "outcomesObjectives" : "Exceed target SLAs", "qualificationsBasic" : "1-2 years support experience, Associates Degree in MIS, Experience supporting Macs, Experience supporting PCs, Experience with Google Workspace, Experience with Slack, Experience with Okta, Experience in team-orientated environment, Experience in collaborative environment, Applied IT Service Management processes, Applied ITIL framework", "qualificationsPreferred" : "Industry certifications (CompTIA), Similar certificate programs", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview CarGurus is hiring an IT Service Desk Analyst  to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U. S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA. What you'll do Provide Tier 1 technical support to employees both in person and remotely Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements) Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions Support on site meetings and events Author and maintain internal documentation Escalate issues where appropriate and follow up to ensure resolution Maintain high Customer Satisfaction (Internal) for our colleagues Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance Demonstrate flexibility to cope with changing demands based on business priority Supervise technology trends and makes recommendations on incorporating innovative technology into the company’s existing platforms Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors Support of system deployments from business and liaising with 3rd party vendors where relevant Ensure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications Provide feedback on existing tools and processes to help improvements Collaborate with senior team members and vendors to evaluate innovative technology What you'll bring 1-2 years of support experience Associates’ Degree in MIS or equivalent experience Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta Experienced working in a team-orientated and collaborative environment Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework. A curious mind, with a desire to help users across all aspects of the business and various skill levels. In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $52,000—$66,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid", "summaryDescription" : "IT Service Desk Analyst at CarGurus. Skills: IT Service Desk, Technical Support, System Administration. Provide Tier 1 technical support. Identify technical issues", "postedDate" : "2026-06-14T03:04:49.674", "createdAt" : "2026-06-14T03:04:49.674", "lastUpdated" : "2026-06-15T12:02:05.669", "ingestTimestamp" : "2026-06-14T03:04:49.674", "mongoId" : "6a2c7a1174d8ee00a0944268", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Desktop support", "Account management", "IT onboarding", "Analytical", "Creative", "Curious", "IT Service Desk", "Technical Support", "System Administration", "Technical support", "Account configuration", "Onboarding training", "Process improvement", "System deployment", "Vendor management", "IT Service Management", "ITIL framework", "CompTIA", "Google Workspace", "Slack", "Okta" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9e3", "title" : "Team Lead, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Enterprise Service Desk Team Lead in Atlanta, United States, adjusted for the technology industry and full-time employment." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Mooresville", "North Carolina", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States", "Phoenix", "Arizona", "United States" ], "certifications" : [ "ITIL certification" ], "timestamp" : "2026-06-15T22:43:27.232", "fingerprint" : "3055726e7f0285facc2d4b469ab20dcf7af355eb88bac90b54a264c24dfe68bd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7671082003", "externalId" : "7671082003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Microsoft Windows 10, Microsoft Windows 11, Microsoft Server 2016, Microsoft Server 2025, Microsoft 365, Intune, Entra ID, Active Directory, Citrix Xenapp, VMware, Hyper V, Proxmox, Cisco Meraki, Proofpoint, Mimecast", "professionalSkills" : [ "Service management" ], "hardSkillsList" : [ "Troubleshooting", "Incident management", "Problem management", "Change management", "Major incident management" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Major incident management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Service Desk, ITSM, Troubleshooting", "majorSkillsList" : [ "Service Desk", "ITSM", "Troubleshooting" ], "coreResponsibilities" : "Monitor and enforce SLAs, Monitor and enforce KPIs, Provide training, Provide coaching, Provide real-time assistance, Identify team strengths, Identify team weaknesses, Communicate with Manager, Assist management in QA, Improve ticket quality, Improve ticket escalation, Provide procedural escalation support, Provide technical escalation support, Approve technical escalations, Ensure ticket hygiene, Ensure relevant information, Perform end-user troubleshooting, Respond to requests, Develop familiarity with contracts, Understand service levels, Understand service obligations, Assist in onboarding process", "teamCollaboration" : "Collaborating with Tier 3; Collaborating with SME teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management", "Major incident management" ], "domainKnowledge" : "IT Infrastructure; Desktop support; Networking; Service Delivery Model; Service levels", "domainList" : [ "it-infrastructure", "desktop-support", "networking", "service-delivery-model", "service-levels" ], "domainSpecificKnowledge" : [ "IT Infrastructure", "Desktop support", "Networking", "Service Delivery Model", "Service levels" ], "toolProficiency" : [ "ConnectWise ITSM" ], "communicationSkills" : "Oral skills; Written skills; Lateral conversation; Vertical conversation; Articulate technical solutions", "problemSolvingSkills" : "Advanced troubleshooting", "specialRequirements" : "Able to work PST/MST hours", "outcomesObjectives" : "Ensure requests progressing efficiently; Ensure incidents progressing efficiently; Drive timely resolution", "qualificationsBasic" : "5 years minimum experience in a relevant field", "qualificationsPreferred" : "Bachelor's degree preferred, Technical certifications and training a plus, Experience within a large service delivery organization a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Summary The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents. Responsibilities: Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness. Provide training, coaching, and real-time assistance to all Service Desk Analysts. Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles. Assist management in QA Review processes to improve ticket quality and escalation Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met. Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present. Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed. Develop familiarity with client contracts to understand service levels and obligations. Assist in new hire on-boarding process. Skills: Experience with ConnectWise ITSM platform Incident, request, problem, change and major incident management experience Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to: Microsoft Windows 10 & 11 Microsoft Server 2016-2025 Microsoft 365 & Intune Entra ID/Active Directory Citrix Xenapp Virtualization, e. g. VMware, Hyper V, Proxmox Cisco Meraki Email Security, e. g. Proofpoint, Mimecast skills (oral and written), with ability to converse both laterally and vertically. Excellent customer service and service management skills. High energy, friendly with the ability to articulate technical solutions into layman terms Able to work under pressure, prioritize and multitask. Qualifications: Bachelor's degree preferred. Technical certifications and training a plus. ITIL certification or strong knowledge of working practices. 5 years minimum experience in a relevant field. Experience within a large service delivery organization a plus Able to work PST/MST hours (11am-8pm if you are on EST time)", "summaryDescription" : "Team Lead, Enterprise Service Desk at ABACUS. Skills: Service Desk, ITSM, Troubleshooting. Monitor and enforce SLAs. Monitor and enforce KPIs", "postedDate" : "2026-06-14T19:07:22.602", "createdAt" : "2026-06-14T19:07:22.602", "lastUpdated" : "2026-06-15T22:43:27.232", "ingestTimestamp" : "2026-06-14T19:07:22.602", "mongoId" : "6a2c6a8f74d8ee00a090c9e3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Incident management", "Problem management", "Change management", "Major incident management", "Leadership", "Mentoring", "Service Desk", "ITSM", "Service management", "IT Infrastructure", "Desktop support", "Networking", "Service Delivery Model", "Service levels", "ITIL certification", "ConnectWise ITSM" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9a4", "title" : "Engineer, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Engineer, Enterprise Service Desk in Atlanta, United States, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "timestamp" : "2026-06-15T10:34:53.186", "fingerprint" : "54c1bbd3738e4e01e3b242eea58d6c8efe6f31765b52bc0c745ac30bfe2839e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7742968003", "externalId" : "7742968003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "domainKnowledge" : "Public cloud environments; Private cloud environments; On premise infrastructure; Telephony systems; Microsoft Environments; Windows Servers; Virtual environments; High Availability; Security posture; Abacus standards; Company requirements; Governmental requirements; Customer requirements; System migrations; Virtual server configurations; Server installations; Firewall installations; VPN tunnel configurations; SAN setups", "domainList" : [ "public-cloud-environments", "private-cloud-environments", "on-premise-infrastructure", "telephony-systems", "microsoft-environments", "windows-servers", "virtual-environments", "high-availability", "security-posture", "abacus-standards", "company-requirements", "governmental-requirements", "customer-requirements", "system-migrations", "virtual-server-configurations", "server-installations", "firewall-installations", "vpn-tunnel-configurations", "san-setups" ], "domainSpecificKnowledge" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows Servers", "Virtual environments", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Governmental requirements", "Customer requirements", "System migrations", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "communicationSkills" : "Client communication; Verbal communication; Written communication", "documentationSkills" : "Detailed documentation", "continuousLearning" : "Learn new technology skills; Retain troubleshooting processes", "problemSolvingSkills" : "Problem solving; Troubleshoot client emergencies; Resolve software issues; Resolve hardware issues; Resolve backup issues", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Continued customer satisfaction", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS", "postedDate" : "2026-06-14T02:46:45.508", "createdAt" : "2026-06-14T02:46:45.508", "lastUpdated" : "2026-06-15T10:34:53.186", "ingestTimestamp" : "2026-06-14T02:46:45.508", "mongoId" : "6a2c6a8f74d8ee00a090c9a4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows Servers", "Virtual environments", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Governmental requirements", "Customer requirements", "System migrations", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c99b", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Enterprise Service Desk Analyst in Atlanta, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States", "Phoenix", "Arizona", "United States" ], "certifications" : [ "Network+", "Security+" ], "timestamp" : "2026-06-15T05:00:50.211", "fingerprint" : "207712ce68d52ecbf089c616e40f075bffc92ccacd25bab2be28438e57fb1451", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7674998003", "externalId" : "7674998003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "softSkillsList" : [ "Problem-solving", "Client-focused", "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Client-focused" }, { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Desktop support, Troubleshooting, Customer service", "majorSkillsList" : [ "Desktop support", "Troubleshooting", "Customer service" ], "teamCollaboration" : "Work with vendors; Part of a team", "domainKnowledge" : "Microsoft environments", "domainList" : [ "microsoft-environments" ], "domainSpecificKnowledge" : [ "Microsoft environments" ], "communicationSkills" : "Client support; Customer service", "documentationSkills" : "Documentation skills", "continuousLearning" : "Willingness to learn new technologies; Commitment to continuous learning", "problemSolvingSkills" : "Problem-solving skills; Diagnose and resolve technical issues", "specialRequirements" : "On-call rotation", "qualificationsBasic" : "2-5 years Microsoft environments, Associate's Degree Technology", "qualificationsPreferred" : "0-2 years MSP experience, Network+ certification, Security+ certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process. Duties and Responsibilities: Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system. Be logged into the phone queues throughout the entire workday to ensure consistent client support. Troubleshoot and resolve basic desktop, software, network, and hardware issues. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment. Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support. Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system. Work with vendors to resolve software and hardware-related issues. Install and configure operating systems, software applications, patches, and updates. Perform basic virus detection, removal, and system security maintenance. Monitor and address backup failures, assisting in data restoration efforts when needed. Educate end-users on best practices for cybersecurity and IT resource usage. Assist with password resets, account provisioning, and access control. Participate in an on-call rotation for after-hours support as needed. Documenting and addressing technical issues and customer interactions, escalating as necessary. Qualifications and Experience: Associate's Degree in Technology or related field required. 2-5 years of experience with Microsoft environments required. 0-2 years of MSP specific experience preferred. Network+ and Security+ certifications preferred. Knowledge, Skills, And Abilities: Knowledge of VMWare, Citrix, VPN and Terminal Services. Backup Technologies. Internet/DNS/E-mail/Communication issues. Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications. Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations. Familiarity with remote troubleshooting tools and remote desktop applications. Ability to diagnose and resolve technical issues in a structured and efficient manner. Excellent communication and customer service skills with a professional demeanor. Strong documentation skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Adaptability to shifting priorities and willingness to learn new technologies. Flexibility and adaptability for scheduled shift times Attributes That Will Drive Success: Strong problem-solving skills and a client-focused approach. Ability to remain calm and professional in high-pressure situations. Commitment to continuous learning and skill development. Proactive approach to identifying and addressing recurring issues. Compliance with company policies, procedures, and security best practices.", "summaryDescription" : "Analyst, Enterprise Service Desk at ABACUS. Skills: Desktop support, Troubleshooting, Customer service", "postedDate" : "2026-06-14T05:14:43.115", "createdAt" : "2026-06-14T05:14:43.115", "lastUpdated" : "2026-06-15T05:00:50.211", "ingestTimestamp" : "2026-06-14T05:14:43.115", "mongoId" : "6a2c6a8f74d8ee00a090c99b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Problem-solving", "Client-focused", "Adaptability", "Flexibility", "Desktop support", "Troubleshooting", "Customer service", "Microsoft environments", "Network+", "Security+" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ac74d8ee00a098db08", "title" : "Service Desk Analyst III", "company" : "Fanatics Betting & Gaming", "industry" : "Technology", "salary" : { "min" : 44640.0, "max" : 55800.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T07:22:21.838", "fingerprint" : "c6e992e3dc446d5965302d86c9ce59044c451439e7d049cc9996bfdacc341b72", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4208569009", "externalId" : "4208569009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Okta, Google Workplace, MDM, MAM, JAMF, Workspace ONE, MacOS, Windows, Jamf, Jira, Confluence, Slack", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Asset management", "IT operations", "User management", "Trouble ticket management", "Onboarding processes", "Asset lifecycle management", "Inventory management" ], "softSkillsList" : [ "Patience", "People-first attitude", "Influencing skills", "Problem-resolution skills" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Asset management", "level" : "intermediate" }, { "name" : "IT operations", "level" : "intermediate" }, { "name" : "User management", "level" : "intermediate" }, { "name" : "Trouble ticket management", "level" : "intermediate" }, { "name" : "Onboarding processes", "level" : "intermediate" }, { "name" : "Asset lifecycle management", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Patience" }, { "name" : "People-first attitude" }, { "name" : "Influencing skills" }, { "name" : "Problem-resolution skills" } ], "majorSkills" : "Technical support, IT operations, Asset management", "majorSkillsList" : [ "Technical support", "IT operations", "Asset management" ], "coreResponsibilities" : "Provide technical support, Respond to user inquiries, Keep trouble tickets up to date, Provide timely updates, Maintain onboarding documentation, Update onboarding processes, Triage service requests, Escalate as necessary, Align support activities, Manage asset lifecycle, Configure and ship assets, Maintain inventory of devices, Prepare reference materials, Draft operational instructions, Update company knowledgebase, Gather support metrics, Present support metrics, Remain current on technology, Remain current on support trends, Onboard new analysts, Onboard new personnel", "teamCollaboration" : "Cross-functional teams; IT functional teams", "domainKnowledge" : "Sportsbook; iGaming platform", "domainList" : [ "sportsbook", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sportsbook", "iGaming platform" ], "toolProficiency" : [ "Okta", "Google Workplace", "JAMF", "Workspace ONE", "Jira", "Confluence", "Slack", "Oomnitza" ], "communicationSkills" : "Interpersonal skills; Verbal communication; Written communication", "documentationSkills" : "Documentation; Knowledgebase updates; Operational instructions", "continuousLearning" : "Remain current on technology; Remain current on support trends", "problemSolvingSkills" : "Problem solving; Troubleshoot hardware; Troubleshoot software", "qualificationsBasic" : "5+ years experience, Experience with user management, Experience with Okta, Experience with Google Workplace, Experience with MDM / MAM Solutions, Experience supporting MacOS, Experience supporting Windows, Experience supporting Jamf, Experience supporting Jira, Experience supporting Confluence, Experience supporting Slack, Proficient maintaining end-user hardware", "qualificationsPreferred" : "Experience working in hyper-scale tech start-up", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Service Desk Analyst III About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Fanatics Betting & Gaming is part of Fanatics, a global digital sports platform serving over 100 million sports fans worldwide and partnering with more than 900 sports leagues, teams, and organizations across the globe. Operating in 80 locations globally, Fanatics are one of the fastest-growing sports platforms in the world. Come and join us! We are currently recruiting for an on-site Service Desk Analyst III. You’ll play a key role in delivering exceptional technical support to employees across the organization. In this role, you’ll troubleshoot hardware and software issues, support onboarding processes, manage assets, and collaborate with cross-functional teams to ensure smooth IT operations. This is a great opportunity for someone who enjoys solving problems, improving support processes, and making a direct impact in a fast-paced, growing environment and an internationally recognized company. Fanatics Betting & Gaming is part of Fanatics, a global digital sports platform serving over 100 million sports fans worldwide and partnering with more than 900 sports leagues, teams, and organizations across the globe. Operating in 80 locations globally, Fanatics are one of the fastest-growing sports platforms in the world. Come and join us! We are currently recruiting for an on-site Service Desk Analyst III. You’ll play a key role in delivering exceptional technical support to employees across the organization. In this role, you’ll troubleshoot hardware and software issues, support onboarding processes, manage assets, and collaborate with cross-functional teams to ensure smooth IT operations. This is a great opportunity for someone who enjoys solving problems, improving support processes, and making a direct impact in a fast-paced, growing environment and an internationally recognized company. Responsibilities Provide technical support to internal users and external partners Respond to user inquiries via all support channels (e.g., Slack, Email, Jira, etc.) Ensure trouble tickets are kept up to date as well as provide timely and accurate updates to the reporter. Help maintain and update onboarding documentation and processes for new hires Help ensure that processes used by the service desk team are well-documented and communicated Triage service requests and escalate as necessary with the IT functional teams (e.g., Security, Engineering, DevOps, etc.) on major initiatives to ensure alignment of support activities across the organization. Assist with managing asset lifecycle from Quotes, Ordering, Tracking, Receiving and updating Asset Database to configuring and shipping the asset. Also help maintain a detailed inventory of BetFanatics-owned computers and mobile devices in Oomnitza as it relates to joiners, leavers and lost/stolen. Partner with SMEs to prepare reference materials for users by drafting operational instructions and updating the company knowledgebase with tech tips Gather and present support metrics and activities to management. Remain current on technology and support trends. Help onboard new service desk analysts and personnel Serve as the onsite contact for Tier 2 and 3 remote hands support Report common issues identified with service partners to management for escalation Ability to work with minimal supervision (e.g., use company documentation and/or research using traditional and online resources) Must be available for on-call rotation after normal business hours and on weekends as an escalation point, serve as the Major Incident Coordinator for P1s supporting the Incident Commander and/or onsite contact. Maintains security, confidentiality and adheres to best practice standards Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities. Qualifications 4-5 years of relevant experience providing technical support in a continuous delivery environment Previous experience supporting P1 Major Incidents HDI Support Center Analyst and/or HDI Desktop Advanced Support Technician Certification Familiarity with Experience Essentials or Experience Foundation Hands on experience with Knowledge Centered Services (KCS) and ITSM processes Experience with user management and troubleshooting: Okta, Google Workplace and MDM / MAM Solutions (e.g., JAMF, Workspace ONE, etc.) Well versed supporting MacOS, Windows, Jamf, Jira, Confluence and Slack Solid technical skills, both functional and non-functional Proficient maintaining end-user hardware equipment Must have professionalism, patience and a people-first attitude Excellent communication and interpersonal skills – verbal and written You have a detailed oriented approach Positive and flexible attitude to work in a fast-paced environment and a willingness to embrace new initiatives Excellent influencing and problem-resolution skills Knowledge of Information Security best practices Experience working in a hyper-scale tech start-up is preferred If you possess some of these skills but not all of them, we still encourage you to apply!! This position is based five days a week on-site in our London office Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range £44,640—£55,800 GBP By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Service Desk Analyst III at Fanatics Betting & Gaming. Skills: Technical support, IT operations, Asset management. Provide technical support. Respond to user inquiries", "postedDate" : "2026-06-13T20:59:53.908", "createdAt" : "2026-06-13T20:59:53.908", "lastUpdated" : "2026-06-15T07:22:21.838", "ingestTimestamp" : "2026-06-13T20:59:53.908", "mongoId" : "6a2c95ac74d8ee00a098db08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Asset management", "IT operations", "User management", "Trouble ticket management", "Onboarding processes", "Asset lifecycle management", "Inventory management", "Patience", "People-first attitude", "Influencing skills", "Problem-resolution skills", "Technical support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Sportsbook", "iGaming platform", "Okta", "Google Workplace", "JAMF", "Workspace ONE", "Jira", "Confluence", "Slack", "Oomnitza" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c994", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Analyst, Enterprise Service Desk in Frisco, United States, adjusted for mid-seniority and the technology industry." }, "location" : "Frisco, Texas, United States", "locations" : [ "Frisco", "Texas", "United States" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "CompTIA Security+", "Microsoft certifications" ], "timestamp" : "2026-06-15T04:56:59.042", "fingerprint" : "35352f60c9b5a43ce181812c60502c84bbaa2f75484bbf7622c89f1e2e6a2d43", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7703152003", "externalId" : "7703152003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Frisco", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1505998,-96.8238183" } ], "locationText" : "Frisco, Texas, United States", "minimumEducation" : "Associate's", "domainKnowledge" : "Financial sector; Medical sector", "domainList" : [ "financial-sector", "medical-sector" ], "domainSpecificKnowledge" : [ "Financial sector", "Medical sector" ], "rawDescription" : "Enterprise Service Desk, Analyst Job Summary The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests. This role serves as an initial point of contact for Abacus clients across the Financial and Medical sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards. Role Focus This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support. Responsibilities Client Support & Communication Serve as an initial point of contact for client and system-generated support requests. Provide white-glove technical support via phone, email, and remote support sessions. Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams. Set appropriate expectations with clients regarding issue status, next steps, and escalation path. Ticket Management & Documentation Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines. Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system. Maintain accurate ticket statuses and ensure client-facing updates are timely and complete. Take ownership of assigned issues through resolution or appropriate escalation. Technical Troubleshooting Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues. Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests. Identify, isolate, and document hardware, software, network, and systems issues. Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting. Service Delivery & Operations Meet individual and team KPI, SLA, and service delivery expectations. Effectively multi-task to manage workload and maintain responsiveness. Collaborate with colleagues to improve operational effectiveness and client experience. Maintain flexibility with respect to work schedule, coverage needs, and responsibilities. Complete required training and comply with applicable company, client, safety, health, and quality requirements. Skills Excellent client service skills with the ability to deliver white-glove support. Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences. Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues. Strong prioritization, organization, and time-management skills in a fast-paced environment. Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps. Ability to work effectively under time constraints and manage multiple active requests. Commitment to following internal operations processes, policies, and service delivery standards. Technical Experience Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center. Experience with Active Directory or Entra ID user, group, and permission administration. Experience supporting Windows workstations, printers, peripheral devices, and common business applications. Familiarity with MFA tools such as Duo Security and Microsoft Authenticator. Working knowledge of endpoint management tools such as Intune or comparable MDM platforms. Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts. Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred. Qualifications Associate degree in a technology-related field or equivalent combination of education and work experience. 3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred. Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications. Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred. Key Traits Client-focused and service-oriented. Accountable and ownership-minded. Calm, professional, and effective under pressure. Detail-oriented, organized, and consistent in follow-through. Collaborative and committed to continuous learning. The Benefits of Working for Abacus Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment. Workplace perks including healthy snacks and team-building events.", "summaryDescription" : "Analyst, Enterprise Service Desk at ABACUS", "postedDate" : "2026-06-14T04:10:11.704", "createdAt" : "2026-06-14T04:10:11.704", "lastUpdated" : "2026-06-15T04:56:59.042", "ingestTimestamp" : "2026-06-14T04:10:11.704", "mongoId" : "6a2c6a8f74d8ee00a090c994", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Financial sector", "Medical sector", "CompTIA A+", "CompTIA Network+", "CompTIA Security+", "Microsoft certifications" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c689574d8ee00a0903ec2", "title" : "AI-Native Service Desk Manager", "industry" : "IT Operations", "salary" : { "min" : 95000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Raleigh, NC", "locations" : [ "Raleigh, NC" ], "timestamp" : "2026-06-16T00:34:29.194", "fingerprint" : "c81925e8ab4a94d152dd6d9203a814738005d5f388b20396a3ce8362e71c470f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/titan-msp/6e0fc78f-d061-4465-88e0-599acee356ad/application", "externalId" : "6e0fc78f-d061-4465-88e0-599acee356ad", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Raleigh", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "35.7803977,-78.6390989" }, { "city" : "Wilmington", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "34.2352853,-77.9487284" } ], "locationText" : "Raleigh, North Carolina, United States; Wilmington, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "professionalSkills" : [ "SLA management", "Escalation design", "Reporting and analytics" ], "hardSkillsList" : [ "ITIL concepts", "Ticketing systems" ], "hardSkills" : [ { "name" : "ITIL concepts", "level" : "intermediate" }, { "name" : "Ticketing systems", "level" : "intermediate" } ], "majorSkills" : "Service desk operations, AI/automation in IT, Team management", "majorSkillsList" : [ "Service desk operations", "AI/automation in IT", "Team management" ], "coreResponsibilities" : "Own day-to-day service desk operations, Hit SLA targets, Hit CSAT targets, Hit resolution-time targets, Manage and develop a team, Define where humans add value, Design and refine escalation paths, Monitor agent performance, Partner with engineering and product, Identify automation gaps, Feed ticket data into agent improvement, Run reporting and analytics, Inform staffing and roadmap, Own incident communication, Coordinate major incidents", "teamCollaboration" : "Partner with engineering; Partner with product", "domainKnowledge" : "ITSM fundamentals", "domainList" : [ "itsm-fundamentals" ], "domainSpecificKnowledge" : [ "ITSM fundamentals" ], "communicationSkills" : "Clear communicator", "specialRequirements" : "Onsite 3 days/week", "outcomesObjectives" : "Hit SLA targets; Hit CSAT targets; Hit resolution-time targets", "qualificationsBasic" : "5+ years in service desk, 2+ years managing a team, ITSM fundamentals, Comfort with metrics and data, Based in or near Raleigh", "qualificationsPreferred" : "Genuine curiosity about AI/automation, Worked alongside AI tooling or agents, Experience in healthcare, Experience in a regulated industry", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "AI-Native Service Desk Manager ABOUT THE ROLE We're building a managed service provider where AI agents handle the bulk of frontline IT work, and humans run the system that makes that possible. We're looking for a Service Desk Manager who can operate in that environment: someone who understands traditional service desk fundamentals but is excited to lead a desk where autonomous agents resolve a growing share of tickets, and the manager's job shifts from queue-watching to orchestration, escalation design, and continuous improvement. This isn't a legacy ITSM role with an \"AI initiative\" bolted on. The AI is the operating model. WHAT YOU'LL DO - Own day-to-day service desk operations, hitting SLA, CSAT, and resolution-time targets across a hybrid human and AI workforce - Manage and develop a team of service desk engineers, defining where humans add the most value as autonomous resolution rates climb - Design and refine escalation paths between AI agents and human engineers, deciding what agents handle end-to-end, what gets handed off, and how - Monitor agent performance the way you'd manage a team: accuracy, deflection, false escalations, and customer experience - Partner with engineering and product to identify automation gaps and feed real ticket data back into agent improvement - Run reporting and analytics on desk health, autonomous resolution rate, and trend lines that inform staffing and roadmap - Own incident communication and major-incident coordination WHAT WE'RE LOOKING FOR - 5+ years in service desk or IT support, with 2+ years managing a team - Strong grounding in ITSM fundamentals (ITIL concepts, ticketing, SLA management, escalation design) - Comfort with metrics and data. You reason about operations through dashboards, not gut feel - Genuine curiosity about AI/automation in IT operations; bonus if you've worked alongside AI tooling or agents - Clear communicator who can manage both a team and customer relationships - Based in or near Raleigh and able to be onsite 3 days/week NICE TO HAVE - Experience in healthcare or a regulated industry", "summaryDescription" : "AI-Native Service Desk Manager. Skills: Service desk operations, AI/automation in IT, Team management. Own day-to-day service desk operations. Hit SLA targets", "createdAt" : "2026-06-14T19:11:18.404", "lastUpdated" : "2026-06-16T00:34:29.194", "ingestTimestamp" : "2026-06-14T19:11:18.404", "mongoId" : "6a2c689574d8ee00a0903ec2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "ITIL concepts", "Ticketing systems", "Service desk operations", "AI/automation in IT", "Team management", "SLA management", "Escalation design", "Reporting and analytics", "ITSM fundamentals" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c996", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 27500.0, "max" : 35000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Enterprise Service Desk Analyst in Kent, UK, adjusted for the FinTech industry." }, "location" : "Kent, England, United Kingdom", "locations" : [ "Kent", "England", "United Kingdom" ], "timestamp" : "2026-06-15T07:01:13.716", "fingerprint" : "4891d1877932efb6c84dc6286350fe2b97f1a37b20a18f6b3c6e058047f8b7b1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675332003", "externalId" : "7675332003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "England", "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "England, United Kingdom", "technicalSkills" : "Active Directory, Microsoft 365", "professionalSkills" : [ "Technical support", "Client relationship management", "Value realization", "Customer satisfaction", "Customer retention" ], "hardSkillsList" : [ "Hardware troubleshooting", "Networking equipment installation" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Networking equipment installation", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer experience, Active Directory", "majorSkillsList" : [ "Technical support", "Customer experience", "Active Directory" ], "coreResponsibilities" : "Respond to service requests, Respond to incidents, Escalate to relevant teams, Provide remote support, Perform daily support tasks, Provide best in class technical support, Communicate with clients, Communicate with peers, Ensure timely responses, Record work activities, Multi-task client issues, Document technical issues, Take ownership of escalating issues, Self-learn new products, Self-train new services", "teamCollaboration" : "Work with teammates; Contribute to team goals", "domainKnowledge" : "Financial services sector", "domainList" : [ "financial-services-sector" ], "domainSpecificKnowledge" : [ "Financial services sector" ], "toolProficiency" : [ "ConnectWise" ], "communicationSkills" : "Client communication; Peer communication", "documentationSkills" : "Document technical issues", "continuousLearning" : "Self-learning new products; Self-training new services", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Occasional travel, Occasional out of hours work, Reference check, DBS check", "outcomesObjectives" : "Meet minimum KPI standards; Contribute to team KPIs", "qualificationsBasic" : "Experience working with end users, High level of professionalism, Meet minimum KPI standards, Contribute to team goals", "qualificationsPreferred" : "Experience with advanced hardware troubleshooting, Experience with installation of core networking equipment", "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Summary A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices. Effectively communicate with both clients and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical issues and take ownership of escalating issues to the appropriate SME team. Must be amenable to occasional travel. Must meet the minimum standard for personal key performance indicators. Must contribute to the overall success of team mandated goals and key performance indicators. Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work. Proficiencies: Incredible sense of pride and passion for what you do and a desire to help your teammates. Must be neat, organised, energetic, and show initiative. Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable. Experience with advanced hardware troubleshooting and the installation of core Networking equipment. Technical Skills: Create/Manage Active Directory accounts, groups in addition, a reference and DBS check may be requested at the final stage of the process.", "summaryDescription" : "Analyst, Enterprise Service Desk at ABACUS. Skills: Technical support, Customer experience, Active Directory. Respond to service requests. Respond to incidents", "postedDate" : "2026-06-14T03:15:52.123", "createdAt" : "2026-06-14T03:15:52.123", "lastUpdated" : "2026-06-15T07:01:13.716", "ingestTimestamp" : "2026-06-14T03:15:52.123", "mongoId" : "6a2c6a8f74d8ee00a090c996", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Hardware troubleshooting", "Networking equipment installation", "Technical support", "Customer experience", "Active Directory", "Client relationship management", "Value realization", "Customer satisfaction", "Customer retention", "Financial services sector", "ConnectWise" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9a3", "title" : "Engineer, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Engineer, Enterprise Service Desk in Atlanta, United States, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "timestamp" : "2026-06-15T07:44:31.340", "fingerprint" : "1777c559fed7a7833a8566977d4452a400b13f972b86974ed0e2c83672701638", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7746430003", "externalId" : "7746430003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "domainKnowledge" : "Public cloud environments; Private cloud environments; On premise infrastructure; Telephony systems; Microsoft Environments; Windows Servers; Active Directory; SQL; SharePoint; Exchange Servers; Backup Technologies; Internet/DNS/E-mail/Communication; VMWare; Citrix; VPN; Terminal Services; VoIP; Voicemail; Analog hardware/software; Vendor specific hardware/software; High Availability; Security posture; Abacus standards; Company requirements; Governmental requirements; Customer requirements; System migrations; Virtual server configurations; Server installations; Firewall installations; VPN tunnel configurations; SAN setups", "domainList" : [ "public-cloud-environments", "private-cloud-environments", "on-premise-infrastructure", "telephony-systems", "microsoft-environments", "windows-servers", "active-directory", "sql", "sharepoint", "exchange-servers", "backup-technologies", "internet-dns-e-mail-communication", "vmware", "citrix", "vpn", "terminal-services", "voip", "voicemail", "analog-hardware-software", "vendor-specific-hardware-software", "high-availability", "security-posture", "abacus-standards", "company-requirements", "governmental-requirements", "customer-requirements", "system-migrations", "virtual-server-configurations", "server-installations", "firewall-installations", "vpn-tunnel-configurations", "san-setups" ], "domainSpecificKnowledge" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows Servers", "Active Directory", "SQL", "SharePoint", "Exchange Servers", "Backup Technologies", "Internet/DNS/E-mail/Communication", "VMWare", "Citrix", "VPN", "Terminal Services", "VoIP", "Voicemail", "Analog hardware/software", "Vendor specific hardware/software", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Governmental requirements", "Customer requirements", "System migrations", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "communicationSkills" : "Client communication; Incident progress communication; Change notification; Outage notification; Verbal communication; Written communication", "documentationSkills" : "Create documentation; Maintain documentation", "continuousLearning" : "Learn new technology skills; Retain troubleshooting processes; Advance team skills", "problemSolvingSkills" : "Problem solving; Troubleshoot client emergencies; Resolve software issues; Resolve hardware issues; Resolve backup issues", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Provide world class client experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS", "postedDate" : "2026-06-13T20:38:29.037", "createdAt" : "2026-06-13T20:38:29.037", "lastUpdated" : "2026-06-15T07:44:31.340", "ingestTimestamp" : "2026-06-13T20:38:29.037", "mongoId" : "6a2c6a8f74d8ee00a090c9a3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows Servers", "Active Directory", "SQL", "SharePoint", "Exchange Servers", "Backup Technologies", "Internet/DNS/E-mail/Communication", "VMWare", "Citrix", "VPN", "Terminal Services", "VoIP", "Voicemail", "Analog hardware/software", "Vendor specific hardware/software", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Governmental requirements", "Customer requirements", "System migrations", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27af", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Dispute Resolution Associate in Atlanta, adjusted for mid-seniority in the Financial Services industry." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T11:35:41.167", "fingerprint" : "989358dabe146283e85497360fe59fc3434b94b5f4248d8088293b27d3dee200", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109143", "externalId" : "109143", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Debt validation", "Credit reporting" ], "hardSkills" : [ { "name" : "Debt validation", "level" : "intermediate" }, { "name" : "Credit reporting", "level" : "intermediate" } ], "majorSkills" : "Dispute resolution, Customer service, Process improvement", "majorSkillsList" : [ "Dispute resolution", "Customer service", "Process improvement" ], "coreResponsibilities" : "Provide customers resolution to disputes, Provide customers resolution to debt validation, Research accounts for accuracy, Respond to customer correspondence, Respond to 3rd party correspondence, Identify operational improvements, Identify performance improvements, Assist with Servicing functions, Solve intricate problems, Mitigate business risk, Meet process flow SLAs, Meet productivity SLAs, Identify process improvements, Recommend coaching opportunities, Recommend policy changes, Report trends to leadership, Report service issues to leadership, Participate in coaching sessions, Participate in development sessions", "teamCollaboration" : "Collaborate cross-divisionally; Work with departments; Work with teams; Collaborate with leadership; Collaborate with Training teams; Collaborate with QA teams", "domainKnowledge" : "Automotive finance; Credit Reporting; Fair Credit Reporting Act; HCA servicing products; HCA servicing processes; HCA servicing procedures", "domainList" : [ "automotive-finance", "credit-reporting", "fair-credit-reporting-act", "hca-servicing-products", "hca-servicing-processes", "hca-servicing-procedures" ], "domainSpecificKnowledge" : [ "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "communicationSkills" : "Oral communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Root cause analysis; Investigating concerns; Resolving customer concerns", "qualificationsBasic" : "Minimum 3 years automotive finance experience, Prior Customer Service experience escalations, High School graduate required", "qualificationsPreferred" : "Minimum 5 years Customer Service experience, Bachelor's degree preferred, Knowledge of Credit Reporting, Knowledge of Fair Credit Reporting Act, Knowledge of HCA servicing products, Knowledge of HCA servicing processes, Knowledge of HCA servicing procedures", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1.      Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. ·          Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. ·          Identify opportunities to drive operational and performance improvements across the department and company. ·          Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. ·          Work individually and as a team to ensure process flow and productivity SLA’s are met. 2.      Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3.      Report trends and/or service issues to the leadership tea 4.      Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5.      Perform all other duties as assigned. What You Will Bring ·          Minimum 3 years automotive or general finance experience ·          Prior Customer Service experience in a role responsible for escalations ·          Minimum 5 years Customer Service experience preferred ·          High School graduate required ·          Bachelor’s degree preferred ·          Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion ·          A proven ability to effectively resolve customer concerns ·          Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred ·          Knowledge of HCA servicing products, processes and procedures is preferred ·          Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America. Skills: Dispute resolution, Customer service, Process improvement. Provide customers resolution to disputes. Provide customers resolution to debt validation", "createdAt" : "2026-06-14T04:38:34.771", "lastUpdated" : "2026-06-15T11:35:41.167", "ingestTimestamp" : "2026-06-14T04:38:34.771", "mongoId" : "694ae6cd70f0b99d589b27af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Debt validation", "Credit reporting", "Dispute resolution", "Customer service", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d7c1e74d8ee00a0c0681b", "title" : "IT Service Desk Technician", "company" : "Everfox", "industry" : "Cybersecurity", "salary" : { "min" : 56200.0, "max" : 73700.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "USA_VA_Herndon", "locations" : [ "USA_VA_Herndon", "United States of America" ], "certifications" : [ "A+", "HDI", "ITIL", "Microsoft", "Cisco", "Amazon" ], "timestamp" : "2026-06-16T02:03:55.273", "fingerprint" : "27ae630b8f8c17199e5ccf5e4ceb0b377ef91a915b38dea5e6f2e5267286789f", "source" : "workday", "language" : "en", "applyUrl" : "https://evergreenix.wd1.myworkdayjobs.com/external-careers2/job/USA_VA_Herndon/IT-Service-Desk-Technician_JR500662-2", "externalId" : "JR500662", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Herndon", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9695316,-77.3859479" } ], "locationText" : "Herndon, Virginia, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Active Directory, Microsoft O365, Exchange Online, Windows OS, MacOS, DNS, DHCP, IP, LAN, Wireless, ZeroTrust", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support", "Process improvement", "Automation" ], "hardSkillsList" : [ "Endpoint software troubleshooting", "Endpoint configuration", "Endpoint deployment", "Scripting" ], "hardSkills" : [ { "name" : "Endpoint software troubleshooting", "level" : "intermediate" }, { "name" : "Endpoint configuration", "level" : "intermediate" }, { "name" : "Endpoint deployment", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" } ], "majorSkills" : "IT Service Desk, End User Support, Technical Troubleshooting", "majorSkillsList" : [ "IT Service Desk", "End User Support", "Technical Troubleshooting" ], "coreResponsibilities" : "Serve as first point of contact, Take ownership of end user problems, Resolve issues independently, Escalate complex issues, Maintain clear communication with users, Develop standard operating procedures, Document customer service guidelines, Build positive relationships with users, Learn company policies, Apply company procedures, Apply technical skills, Identify deviations from standard practices, Share information proactively, Identify user needs, Provide relevant data, Work independently on daily tasks, Configure Everfox imaged Endpoints, Deploy Everfox imaged Endpoints, Deploy additional software, Identify legacy processes, Leverage scripts to automate tasks, Liaise with technology Vendors, Liaise with technology Partners, Troubleshoot end-user concerns, Eliminate end-user concerns, Oversee employee onboarding, Oversee employee termination, Document procedures, Document corrective actions, Update knowledge base system, Assist with troubleshooting Major Incidents, Identify opportunities for self-service, Identify opportunities for automation, Improve First Contact Resolution, Partner with wider IT functions, Act as liaison between end users and IT, Provide feedback on service delivery", "teamCollaboration" : "Cross-functional IT teams; Wider IT functions", "domainKnowledge" : "Cybersecurity; Endpoint security; IT infrastructure", "domainList" : [ "cybersecurity", "endpoint-security", "it-infrastructure" ], "domainSpecificKnowledge" : [ "Cybersecurity", "Endpoint security", "IT infrastructure" ], "toolProficiency" : [ "JIRA", "Teams", "Zoom" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document procedures; Update knowledge base", "continuousLearning" : "Learn new technologies; Learn new procedures", "innovationCreativity" : "Identify opportunities for automation; Streamline legacy processes; Improve status-quo", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "specialRequirements" : "Weekend on-call support", "outcomesObjectives" : "Improve First Contact Resolution", "qualificationsBasic" : "1-3 years of experience with Service Desk, 1-3 years of experience with End User Experience, 1-3 years of experience with regional IT support, Exposure to Active Directory, Exposure to Microsoft O365, Exposure to Exchange Online, Exposure to Windows OS, Exposure to MacOS-based end-user computing devices, Basic understanding of DNS, Basic understanding of DHCP, Basic understanding of IP, Basic understanding of LAN, Basic understanding of Wireless, Basic understanding of ZeroTrust, Comfortable working within complex IT infrastructure environments", "qualificationsPreferred" : "Bachelor's degree, IT related certifications a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Intelligent. Dynamic. Resilient.** Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission. Responsibilities: * Serve as the first point of contact for customers seeking technical assistance/support over the phone, email, or via the company ticketing system (JIRA). * Take complete ownership of an end user problem, starting from request submission through resolution * Resolve issues independently whenever possible or escalate complex issues to appropriate technical personnel * Maintain clear communication with users throughout the support process, providing timely updates on case status * Develop and document standard operating procedures (SOPs) and customer service guidelines for IT support * Build and maintain positive relationships with users by providing excellent customer service * Learn and apply company policies, procedures, and technical skills to effectively complete assigned tasks * Identify deviations from standard practices for non-routine situations * Share information proactively to identify user needs and provide relevant data * Work independently on most daily tasks with general oversight on routine work and detailed instructions for new assignments * Strong understanding of personal computer hardware, software, and networking concepts * Experience using video conferencing tools (e.g. Teams, Zoom) * Excellent communication, interpersonal, and problem-solving skills * Ability to learn new technologies and procedures quickly * Maintain clear communication with users throughout the support process, providing timely updates on case status * Identify opportunities for enabling self-service and zero-touch automation of repeatable service request * Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions * Act as a liaison between end users and IT, understanding the needs of the business and providing feedback to wider IT teams on service delivery improvement * Investigate, diagnose, and solve varied Endpoint software and functionality problems * Configure and deploy Everfox imaged Endpoints & additional software on computing devices * Identify and streamline legacy processes, leverage scripts to automate repeatable tasks * Liaison with multiple technology Vendors/Partners to identify, troubleshoot and eliminate end-user concerns * Oversee local Employee On-boarding and Termination processes * Document procedures, corrective actions, and update knowledge base system * Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed * May participate in Weekend on-call support Education and Experience: * Bachelor’s degree or 1-3 years of experience with Service Desk, End User Experience, or regional IT support role * Exposure to certain technology platforms, such as Active Directory, Microsoft O365, and Exchange Online * Exposure to Windows OS and MacOS-based end-user computing devices * Basic understanding of concepts such as DNS, DHCP, IP, LAN, Wireless, ZeroTrust * Comfortable working within complex IT infrastructure environments * Exceptionally strong written and verbal communication skills * Have a customer-first approach, identify opportunities to mature service offerings to be self-served * Passion for problem-solving, with an ability to identify technological solutions to business problems * Understanding of performance metrics, benchmarks, and KPI’s * Willingness to challenge and improve the status-quo and eliminate by streamlining processes and introducing automation as much as possible * IT related certifications a plus (e.g. A+, HDI, ITIL, Microsoft, Cisco, Amazon) A reasonable estimate of the base salary range for this role is: $56,200.00-73,700.00 USD The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings. ________________________________________________________________ _Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team._ _Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law.__If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to[HR@everfox.com](mailto:HR@everfox.com) _ _Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be \"U.S. Persons,\" as defined in these regulations. Generally, a \"U.S. Person\" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum._ _Applicants must have the right to work in the location to which you have applied._ #LI-DO1", "summaryDescription" : "IT Service Desk Technician at Everfox. Skills: IT Service Desk, End User Support, Technical Troubleshooting. Serve as first point of contact. 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Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core servi", "summaryDescription" : "IT Service Desk Analyst at Marex. Provide IT support. Manage IT incidents", "createdAt" : "2026-06-13T22:54:13.537", "lastUpdated" : "2026-06-15T07:28:16.939", "ingestTimestamp" : "2026-06-13T22:54:13.537", "mongoId" : "69dde4742beec4dd3d9a4746", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Financial services", "Energy markets", "Commodities markets" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.9 }, { "id" : "6a306a7ef292fd229cfcca31", "title" : "(Junior) Service Desk Mitarbeiter (m/w/d)", "company" : "Thalia Bücher GmbH", "industry" : "Retail", "salary" : { "min" : 33000.0, "max" : 41000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Service Desk employee in Münster, Germany, adjusted for the retail industry and company size." }, "location" : "Münster, NRW, Germany", "locations" : [ "Münster", "NRW", "Germany" ], "timestamp" : "2026-06-16T09:24:40.176", "fingerprint" : "7b701615e3d8a4df9333d507cfd1ac58b170171eb1275c8074bc978c3b98f88b", "source" : "smartrecruiters", "language" : "de", "applyUrl" : "https://jobs.smartrecruiters.com/ThaliaBcherGmbH1/744000132197330--junior-service-desk-mitarbeiter-m-w-d-", "externalId" : "744000132197330", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Münster", "state" : "North Rhine-Westphalia", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.9625101,7.6251879" } ], "locationText" : "Münster, North Rhine-Westphalia, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Windows, Mac OS, Active Directory, IOS, Jira, Confluence, M365, Barramundi", "professionalSkills" : [ "Schnittstellenmanagement", "Benutzerunterstützung" ], "hardSkillsList" : [ "First-Level-Support", "Benutzerkontenverwaltung", "Berechtigungsverwaltung" ], "hardSkills" : [ { "name" : "First-Level-Support", "level" : "intermediate" }, { "name" : "Benutzerkontenverwaltung", "level" : "intermediate" }, { "name" : "Berechtigungsverwaltung", "level" : "intermediate" } ], "majorSkills" : "IT-Support, Störungsmanagement, Problembehandlung", "majorSkillsList" : [ "IT-Support", "Störungsmanagement", "Problembehandlung" ], "coreResponsibilities" : "Störungsmanagement, Erste Ansprechperson IT-Problemen, Schnelle Problembehandlung, Bearbeitung Hard- und Softwarestörungen, Verwaltung Benutzerkonten, Verwaltung Berechtigungen, Unterstützung Einrichtung IT-Arbeitsplätzen, Unterstützung Betreuung IT-Arbeitsplätzen, Entwicklung IT Client Systeme, Unterstützung in Projekten, Beratung interne Fachbereiche, Beratung externe Dienstleister, Pflege Wissensdatenbanken, Pflege Anleitungen Endanwendende", "teamCollaboration" : "Mit deinem Team; Zwischen Stakeholdern", "domainKnowledge" : "Omnichannel-Buchhändler; IT-Betrieb; IT Client Systeme; IT-Security", "domainList" : [ "omnichannel-buchhandler", "it-betrieb", "it-client-systeme", "it-security" ], "domainSpecificKnowledge" : [ "Omnichannel-Buchhändler", "IT-Betrieb", "IT Client Systeme", "IT-Security" ], "toolProficiency" : [ "Jira Service Management", "MS-Teams" ], "communicationSkills" : "Freundliche Unterstützung; Kompetente Unterstützung; Sicheres Auftreten", "documentationSkills" : "Dokumentation von Ergebnissen; Pflege Wissensdatenbanken; Pflege Anleitungen", "continuousLearning" : "Weiterbildungsangeboten", "innovationCreativity" : "Innovative Technologien; IT-Prozesse neu denken", "problemSolvingSkills" : "Schnelle Problembehandlung; Lösung von technischen Problemen", "outcomesObjectives" : "Hohe Servicequalität sicherstellen; Hohe Kundenzufriedenheit sicherstellen; Wiederkehrende Störungen identifizieren; Servicequalität kontinuierlich verbessern", "qualificationsBasic" : "Studium mit IT-Schwerpunkt, Vergleichbare Berufsausbildung, Mehrjährige Kenntnisse Betreuung Windows, Mehrjährige Kenntnisse Betreuung Mac OS, Mehrjährige Kenntnisse Betreuung Active Directory, Erfahrung Support iOS-Geräten, Erfahrung gängiger Hardware, Erfahrung Programmen Jira, Erfahrung Programmen Confluence, Erfahrung Programmen M365, Erfahrung Programmen Barramundi, Zuverlässiges Arbeiten, Ordentliche Dokumentation von Ergebnissen", "qualificationsPreferred" : "Erste Berührungspunkte IT-Security", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IT - Entwickeln. Vernetzen. Optimieren. Gestalte mit uns die IT von Thalia. Bücher erzählen Geschichten – und jeder erfolgreichen Unternehmensgeschichte liegt heutzutage eine starke digitale Infrastruktur zugrunde. Ob Online-Shop, App, Warenwirtschaftssysteme oder smarte Lösungen für unsere Buchhandlungen: Unsere IT sorgt dafür, dass Thalia als moderner Omnichannel-Buchhändler funktioniert. Thalia verbindet Tradition mit Innovation. Was 1919 mit einer Buchhandlung begann, ist heute ein Unternehmen mit über 570 Filialen, einem starken eCommerce-Bereich und einem digitalen Ökosystem, das stetig wächst. Unsere IT ist der Schlüssel, um den klassischen Buchhandel und die digitale Welt noch besser zu verzahnen – mit Systemen, die zuverlässig, effizient und zukunftsfähig sind. Wir arbeiten an Lösungen, die nicht nur unseren Kundinnen und Kunden ein nahtloses Einkaufserlebnis bieten, sondern auch unsere internen Prozesse smarter und effizienter machen. Dafür brauchen wir Menschen, die Lust haben, IT-Prozesse neu zu denken, innovative Technologien einzusetzen und gemeinsam mit uns den digitalen Wandel im Buchhandel zu gestalten. Als Service Desk Manager (m/w/d) fungierst du als erste Anlaufstelle für IT-Anwender und sorgst für eine schnelle und effiziente Lösung von technischen Problemen. Durch freundliche und kompetente Unterstützung trägst du dazu bei, den IT-Betrieb reibungslos zu halten. Dein Ziel ist es, eine hohe Kundenzufriedenheit sicherzustellen, wiederkehrende Störungen zu identifizieren und durch proaktive Maßnahmen die Servicequalität kontinuierlich zu verbessern. Deine Aufgaben bei uns * Störungsmanagement: du bist die erste Ansprechperson für unsere Anwendenden vor Ort bei IT-Problemen aller Art - via Jira Service Management, MS-Teams oder E-Mail und stellst dabei eine hohe Servicequalität sowie Kundenzufriedenheit sicher. * Schnelle Problembehandlung: du bearbeitest Hard- und Softwarestörungen im First-Level-Support, verwaltest Benutzerkonten und Berechtigungen und unterstützt bei der Einrichtung und Betreuung von IT-Arbeitsplätzen. * Benutzerunterstützung: zusammen mit deinem Team entwickelst du auf 2nd Level Niveau unsere IT Client Systeme weiter und unterstützt in Projekten. * Schnittstellenmanagement: als zentrale Kontaktperson berätst du interne Fachbereiche und externe Dienstleister und fungierst ebenfalls als Schnittstelle zwischen den verschiedenen Stakeholdern. * Dokumentation: du bist für die Pflege von Wissensdatenbanken und Anleitungen für Endanwendende verantwortlich. ## Qualifications * Ein Studium mit IT-Schwerpunkt oder eine vergleichbare Berufsausbildung * Mehrjährige Kenntnisse in der Betreuung von Windows, Mac OS und Active Directory, sowie Erfahrung im Support von iOS-Geräten * Erfahrung mit gängiger Hardware (Notebooks, Drucker), sowie Programmen wie Jira, Confluence, M365 und Barramundi * Idealerweise besitzt du erste Berührungspunkte mit dem Thema IT-Security * Zuverlässiges Arbeiten und die ordentliche Dokumentation von Ergebnissen sind für dich selbstverständlich Sicheres Auftreten im Umgang mit Kolleginnen und externen Partner*innen, sowie eine hohe Serviceorientierung und Teamfähigkeit ## Additional Information Neben vielen klassischen Vorteilen wie Company Bike, ÖPNV-Vergünstigung oder Personalrabatt findest du bei uns: * Gestaltungsspielraum: Verwirkliche deine Ideen und gestalte aktiv die Zukunft von Thalia mit. * Persönliches Wachstum: Profitiere von diversen Weiterbildungsangeboten und individuellen Karrierewegen. * Sinnstiftende Arbeit: Dein Einsatz hat direkten Einfluss auf unsere digitale Kompetenz – insbesondere in den Bereichen e-Com, IT-Security & -Maintenance. * Agiles Arbeiten und moderne Unternehmenskultur: Arbeite flexibel und eigenverantwortlich in einem offenen, dynamischen Umfeld. * Teamspirit: Erlebe Zusammenarbeit und gegenseitige Unterstützung auf allen Ebenen. * Vielfalt und Offenheit: Wir schätzen unterschiedliche Perspektiven und fördern Diversität. * Treiber des Wandels: Gestalte als Teil von #TeamThalia mit uns die Transformation unseres Unternehmens. In der Welt der Bücher ist Platz für jede Geschichte und jede Perspektive. Bei Thalia sind wir fest davon überzeugt, dass Vielfalt und eine Kultur der Wertschätzung entscheidende Antriebskräfte für Kreativität und Innovation sind. Daher begrüßen wir ausdrücklich Bewerbungen von Menschen jeglicher Herkunft, Religion, Geschlechtsidentität, sexuellen Orientierung, Alter und Fähigkeiten. Auch Teilzeit-Anstellungen sind bei uns herzlich willkommen.", "summaryDescription" : "(Junior) Service Desk Mitarbeiter (m/w/d) at Thalia Bücher GmbH. Skills: IT-Support, Störungsmanagement, Problembehandlung. Störungsmanagement. 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"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715493003", "externalId" : "7715493003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Microsoft Windows Server, VMWare ESXi, Hyper-V, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet, DNS, E-mail, VoIP, Voicemail, Citrix, VPN, Terminal Services", "professionalSkills" : [ "Client relationship", "Problem solving" ], "hardSkillsList" : [ "Virus mediation", "Malware mediation", "Ransomware mediation", "Backup testing", "Restore testing", "Security hardening" ], "softSkillsList" : [ "Mentoring", "Coaching", "Adaptability" ], 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Assist clients with design, Assist clients with implementation, Assist clients with installation, Assist clients with configuration, Support desktop computers, Support mobile devices, Support peripheral equipment, Support telephony systems, Support servers, Support storage, Support networking, Support software, Work with vendor representatives, Install Microsoft Windows Server, Upgrade Microsoft Windows Server, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Provide server room cable management, Create documentation, Maintain documentation, Resolve backup issues, Perform restore testing, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate incident progress, Notify clients of changes, Notify clients of outages, Perform on-site support, Perform emergency repairs, Perform scheduled maintenance, Diagnose technical systems, Troubleshoot technical systems, Repair technical systems, Debug technical systems, Diagnose software, Troubleshoot software, Repair software, Debug software, Isolate problems, Fix problems, Perform routine cleanup, Label network closets, Remove unneeded equipment, Update documentation, Report activities, Maintain spare parts inventories, Record time, Record travel expense, Record client logs, Alter shifts, Alter job requirements, Comply with safety requirements, Complete training, Follow Abacus policies, Follow Abacus procedures, Follow field guidelines, Follow reporting requirements, Follow technical advisories, Lead teams on projects, Participate in project planning, Participate in solution delivery, Mentor team members on processes, Teach improved processes, Follow Abacus defined processes, Follow Abacus defined policies, Follow service delivery standards", "teamCollaboration" : "Mentor and coach team members; Work with vendor representatives; Coordinate with clients; Lead teams on projects; Mentoring team members; Teaching improved 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: "Problem solving; Troubleshooting; Root cause analysis", "specialRequirements" : "After hours On Call rotation", "outcomesObjectives" : "Continued customer satisfaction", "qualificationsBasic" : "3+ years of IT Support, Network + certification, Server + certification, Windows Server 70-410, Windows Server 98-365, 6 months experience at Abacus for on call", "qualificationsPreferred" : "MSP specific experience", "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Summary Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily. Role and Responsibilities Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary Serve as an escalation point to mentor and coach team members Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Windows Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve backup issues and perform restore testing Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Take part in after hours On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation. Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner Perform on-site technical and customer service support, to include: Emergency/unscheduled repairs of clients’ on-site technical systems and equipment Performs scheduled maintenance and repairs of clients’ technical systems and equipment Network switch and server room cable management Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software Follow standard procedures to isolate and fix problems in malfunctioning equipment or software. Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on standard projects (i. e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Follow Abacus’s defined processes, policies, service delivery standards All other duties assigned. Qualifications and Education Requirements Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 3+ years of experience in IT Support, working in Microsoft Environments Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent Complete other technical and professional development as outlined in development plan Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Knowledge of VMWare, Citrix, VPN and Terminal Services Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software MSP specific experience strongly desired Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.", "summaryDescription" : "Sr. Analyst, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On-premise infrastructure, Telephony systems. Deliver excellent customer experience. 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"0d010d449d4aeede85e95d0072bae2143051a9156dd7a37a31ed3bad6387827b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7739685003", "externalId" : "7739685003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9622601,-83.0007065" } ], "locationText" : "Columbus, Ohio, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Microsoft Windows Server, VMWare ESXi, Hyper-V, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet, DNS, E-mail, VoIP, Voicemail, VPN, Terminal Services", "professionalSkills" : [ "Customer experience", "Client relationship", "Technical support", "System design", "Solution delivery", "Process improvement" ], "hardSkillsList" : [ "Virus mediation", "Malware mediation", "Ransomware mediation", "Server cable management", "Backup issues resolution", "Restore testing", "Virtual environments support", "Security hardening", "Policy implementation", "Network closet cleanup", "Equipment repair", "Software debugging", "Hardware debugging", "System troubleshooting", "Shift alteration" ], "softSkillsList" : [ "Mentoring", "Coaching", "Adaptability" ], "hardSkills" : [ { "name" : "Virus mediation", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Server cable management", "level" : "intermediate" }, { "name" : "Backup issues resolution", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Virtual environments support", "level" : "intermediate" }, { "name" : "Security hardening", "level" : "intermediate" }, { "name" : "Policy implementation", "level" : "intermediate" }, { "name" : "Network closet cleanup", "level" : "intermediate" }, { "name" : "Equipment repair", "level" : "intermediate" }, { "name" : "Software debugging", "level" : "intermediate" }, { "name" : "Hardware debugging", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Shift alteration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Coaching" }, { "name" : "Adaptability" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On-premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On-premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Deliver excellent customer experience, Resolve escalated service tickets, Resolve aging issues, Resolve complex issues, Troubleshoot client emergencies, Mentor team members, Coach team members, Assist clients with installation, Assist clients with configuration, Assist clients with usability, Work with vendor representatives, Resolve software issues, Resolve hardware issues, Install Microsoft Windows Server, Upgrade Microsoft Windows Server, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Perform server room cable management, Create documentation, Maintain documentation, Resolve backup issues, Perform restore testing, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate incident progress, Notify clients of changes, Notify clients of outages, Perform on-site support, Perform emergency repairs, Perform scheduled maintenance, Diagnose technical systems, Troubleshoot technical systems, Repair technical systems, Debug technical systems, Isolate problems, Fix problems, Perform network closet cleanup, Label network closets, Remove unneeded equipment, Update documentation, Report activities, Maintain spare parts inventories, Record time, Record travel expenses, Record client logs, Alter shifts, Alter job requirements, Comply with safety requirements, Complete training, Follow policies, Follow procedures, Follow guidelines, Follow advisories, Demonstrate pro-active safety approach, Lead teams on projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Follow defined processes, Follow policies, Follow service delivery standards, Perform other duties assigned", "teamCollaboration" : "Cross-functional teams; Client training", "projectManagementSkills" : [ "System migrations", "Virtual server configurations", "Server installations", "Firewall installations", "Office setups", "Office moves", "VPN tunnel configurations" ], "domainKnowledge" : "Windows 2016 servers; Windows 2012 servers; Windows 2008 servers; VMWare; Citrix; Terminal Services; Healthcare IT", "domainList" : [ "windows-2016-servers", "windows-2012-servers", "windows-2008-servers", "vmware", "citrix", "terminal-services", "healthcare-it" ], "domainSpecificKnowledge" : [ "Windows 2016 servers", "Windows 2012 servers", "Windows 2008 servers", "VMWare", "Citrix", "Terminal Services", "Healthcare IT" ], "communicationSkills" : "Client communication", "documentationSkills" : "Detailed documentation", "continuousLearning" : "Technical development; Professional development", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "After hours On Call rotation", "outcomesObjectives" : "Minimal disruption to operations; Elevating support capabilities; Continued customer satisfaction", "qualificationsBasic" : "3+ years IT Support, Microsoft Environments experience, Network + certification, Server + certification, Windows Server 70-410, Windows Server 98-365, 6 months experience at Abacus, Supervisor approval for rotation", "qualificationsPreferred" : "MSP specific experience", "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Summary Presenting the Sr. Analyst, Enterprise Service Desk (Flex Onsite) at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily. Role and Responsibilities Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary Serve as an escalation point to mentor and coach team members Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Windows Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve backup issues and perform restore testing Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Take part in after hours On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation. Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner Perform on-site technical and customer service support, to include: Emergency/unscheduled repairs of clients’ on-site technical systems and equipment Performs scheduled maintenance and repairs of clients’ technical systems and equipment Network switch and server room cable management Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software Follow standard procedures to isolate and fix problems in malfunctioning equipment or software. Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on standard projects (i. e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Follow Abacus’s defined processes, policies, service delivery standards All other duties assigned. Qualifications and Education Requirements Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 3+ years of experience in IT Support, working in Microsoft Environments Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent Complete other technical and professional development as outlined in development plan Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Knowledge of VMWare, Citrix, VPN and Terminal Services Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software MSP specific experience strongly desired Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.", "summaryDescription" : "Sr. Analyst, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On-premise infrastructure, Telephony systems. Deliver excellent customer experience. Resolve escalated service tickets", "postedDate" : "2026-06-14T09:25:33.230", "createdAt" : "2026-06-14T09:25:33.230", "lastUpdated" : "2026-06-15T10:18:06.086", "ingestTimestamp" : "2026-06-14T09:25:33.230", "mongoId" : "6a2c6a8f74d8ee00a090c9cc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Virus mediation", "Malware mediation", "Ransomware mediation", "Server cable management", "Backup issues resolution", "Restore testing", "Virtual environments support", "Security hardening", "Policy implementation", "Network closet cleanup", "Equipment repair", "Software debugging", "Hardware debugging", "System troubleshooting", "Shift alteration", "Mentoring", "Coaching", "Adaptability", "Enterprise Service Desk", "Cloud environments", "On-premise infrastructure", "Telephony systems", "Customer experience", "Client relationship", "Technical support", "System design", "Solution delivery", "Process improvement", "System migrations", "Virtual server configurations", "Server installations", "Firewall installations", "Office setups", "Office moves", "VPN tunnel configurations", "Windows 2016 servers", "Windows 2012 servers", "Windows 2008 servers", "VMWare", "Citrix", "Terminal Services", "Healthcare IT", "Network +", "Server +", "Windows Server 70-410", "Windows Server 98-365" ], "skillCount" : 46, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c993", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Analyst, Enterprise Service Desk in Frisco, United States, adjusted for mid-seniority and the technology industry." }, "location" : "Frisco, Texas, United States", "locations" : [ "Frisco", "Texas", "United States" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "CompTIA Security+", "Microsoft certifications" ], "timestamp" : "2026-06-15T07:55:50.831", "fingerprint" : "0150157c952edafd54df78e2b42e8181fbfe74e1a4741d55de776b233ff6e9fe", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7703144003", "externalId" : "7703144003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Frisco", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1505998,-96.8238183" } ], "locationText" : "Frisco, Texas, United States", "minimumEducation" : "Associate's", "softSkillsList" : [ "Client service", "Urgency", "Prioritization", "Organization", "Time-management", "Calmness", "Effectiveness under pressure", "Consistency in follow-through", "Continuous learning" ], "softSkills" : [ { "name" : "Client service" }, { "name" : "Urgency" }, { "name" : "Prioritization" }, { "name" : "Organization" }, { "name" : "Time-management" }, { "name" : "Calmness" }, { "name" : "Effectiveness under pressure" }, { "name" : "Consistency in follow-through" }, { "name" : "Continuous learning" } ], "domainKnowledge" : "Financial services; Medical sectors", "domainList" : [ "financial-services", "medical-sectors" ], "domainSpecificKnowledge" : [ "Financial services", "Medical sectors" ], "communicationSkills" : "Verbal communication; Written communication; Client communication; Technical communication; Non-technical communication", "documentationSkills" : "Ticket documentation; Troubleshooting documentation; Resolution documentation", "continuousLearning" : "Online courses; Technical education", "problemSolvingSkills" : "Troubleshooting; Process-oriented troubleshooting", "outcomesObjectives" : "Meet individual KPI; Meet team KPI; Meet individual SLA; Meet team SLA; Meet service delivery expectations", "workSiteFlexibility" : "Onsite", "rawDescription" : "Enterprise Service Desk, Analyst Job Summary The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests. This role serves as an initial point of contact for Abacus clients across the Financial and Medical sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards. Role Focus This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support. Responsibilities Client Support & Communication Serve as an initial point of contact for client and system-generated support requests. Provide white-glove technical support via phone, email, and remote support sessions. Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams. Set appropriate expectations with clients regarding issue status, next steps, and escalation path. Ticket Management & Documentation Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines. Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system. Maintain accurate ticket statuses and ensure client-facing updates are timely and complete. Take ownership of assigned issues through resolution or appropriate escalation. Technical Troubleshooting Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues. Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests. Identify, isolate, and document hardware, software, network, and systems issues. Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting. Service Delivery & Operations Meet individual and team KPI, SLA, and service delivery expectations. Effectively multi-task to manage workload and maintain responsiveness. Collaborate with colleagues to improve operational effectiveness and client experience. Maintain flexibility with respect to work schedule, coverage needs, and responsibilities. Complete required training and comply with applicable company, client, safety, health, and quality requirements. Skills Excellent client service skills with the ability to deliver white-glove support. Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences. Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues. Strong prioritization, organization, and time-management skills in a fast-paced environment. Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps. Ability to work effectively under time constraints and manage multiple active requests. Commitment to following internal operations processes, policies, and service delivery standards. Technical Experience Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center. Experience with Active Directory or Entra ID user, group, and permission administration. Experience supporting Windows workstations, printers, peripheral devices, and common business applications. Familiarity with MFA tools such as Duo Security and Microsoft Authenticator. Working knowledge of endpoint management tools such as Intune or comparable MDM platforms. Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts. Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred. Qualifications Associate degree in a technology-related field or equivalent combination of education and work experience. 3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred. Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications. Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred. Key Traits Client-focused and service-oriented. Accountable and ownership-minded. Calm, professional, and effective under pressure. Detail-oriented, organized, and consistent in follow-through. Collaborative and committed to continuous learning. The Benefits of Working for Abacus Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment. Workplace perks including healthy snacks and team-building events.", "summaryDescription" : "Analyst, Enterprise Service Desk at ABACUS", "postedDate" : "2026-06-13T21:27:32.077", "createdAt" : "2026-06-13T21:27:32.077", "lastUpdated" : "2026-06-15T07:55:50.831", "ingestTimestamp" : "2026-06-13T21:27:32.077", "mongoId" : "6a2c6a8f74d8ee00a090c993", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Client service", "Urgency", "Prioritization", "Organization", "Time-management", "Calmness", "Effectiveness under pressure", "Consistency in follow-through", "Continuous learning", "Financial services", "Medical sectors", "CompTIA A+", "CompTIA Network+", "CompTIA Security+", "Microsoft certifications" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9e8", "title" : "Team Lead, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Enterprise Service Desk Team Lead in Atlanta, United States, adjusted for the technology industry and full-time employment." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Mooresville", "North Carolina", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States", "Phoenix", "Arizona", "United States" ], "certifications" : [ "ITIL certification" ], "timestamp" : "2026-06-15T09:46:34.004", "fingerprint" : "62df9da0da4a79450cbbb7889b5afbc8c975dd868096bd354dc11f318e1b0c4e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675010003", "externalId" : "7675010003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "ConnectWise ITSM, Microsoft Windows, Microsoft Server, Microsoft 365, Intune, Entra ID, Active Directory, Citrix Xenapp, VMware, Hyper V, Proxmox, Cisco Meraki, Proofpoint, Mimecast", "professionalSkills" : [ "Service management" ], "hardSkillsList" : [ "Troubleshooting", "Incident management", "Problem management", "Change management", "Major incident management", "IT Infrastructure", "Desktop support", "Networking" ], "softSkillsList" : [ "Mentoring", "Leadership" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Major incident management", "level" : "intermediate" }, { "name" : "IT Infrastructure", "level" : "intermediate" }, { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Networking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Leadership" } ], "majorSkills" : "Service Desk Management, Technical Escalation, SLA Management", "majorSkillsList" : [ "Service Desk Management", "Technical Escalation", "SLA Management" ], "coreResponsibilities" : "Act as technical escalation, Support Tier 1 & 2 teams, Work tickets efficiently, Ensure requests and incidents progress, Provide advanced troubleshooting, Mentor team members, Collaborate with Tier 3 teams, Drive timely resolution, Monitor and enforce SLAs, Monitor and enforce KPIs, Provide training to Analysts, Provide coaching to Analysts, Provide real-time assistance, Identify team strengths, Identify team weaknesses, Communicate with Manager, Assist management in QA Review, Improve ticket quality, Improve ticket escalation, Approve technical escalations, Ensure ticket hygiene, Ensure relevant information present, Perform end-user PC troubleshooting, Perform systems troubleshooting, Respond to phone requests, Respond to email requests, Respond to web requests, Develop contract familiarity, Understand service levels, Understand service obligations, Assist in onboarding process", "teamCollaboration" : "Collaborating with Tier 3; Collaborating with SME teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management", "Major incident management" ], "domainKnowledge" : "Service Delivery model; IT Infrastructure; Desktop support; Networking; Microsoft Windows; Microsoft Server; Microsoft 365; Intune; Entra ID; Active Directory; Citrix Xenapp; Virtualization; Email Security", "domainList" : [ "service-delivery-model", "it-infrastructure", "desktop-support", "networking", "microsoft-windows", "microsoft-server", "microsoft-365", "intune", "entra-id", "active-directory", "citrix-xenapp", "virtualization", "email-security" ], "domainSpecificKnowledge" : [ "Service Delivery model", "IT Infrastructure", "Desktop support", "Networking", "Microsoft Windows", "Microsoft Server", "Microsoft 365", "Intune", "Entra ID", "Active Directory", "Citrix Xenapp", "Virtualization", "Email Security" ], "toolProficiency" : [ "ConnectWise ITSM" ], "communicationSkills" : "Oral skills; Written skills; Articulate technical solutions", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Work PST/MST hours, Work 11am-8pm EST", "outcomesObjectives" : "Ensure service performance; Ensure responsiveness; Meet highest customer support levels", "qualificationsBasic" : "5 years minimum experience", "qualificationsPreferred" : "Bachelor's degree preferred, Technical certifications and training a plus, Experience within a large service delivery organization a plus, ITIL certification or knowledge of working practices", "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Summary The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents. Responsibilities: Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness. Provide training, coaching, and real-time assistance to all Service Desk Analysts. Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles. Assist management in QA Review processes to improve ticket quality and escalation Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met. Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present. Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed. Develop familiarity with client contracts to understand service levels and obligations. Assist in new hire on-boarding process. Skills: Experience with ConnectWise ITSM platform Incident, request, problem, change and major incident management experience Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to: Microsoft Windows 10 & 11 Microsoft Server 2016-2025 Microsoft 365 & Intune Entra ID/Active Directory Citrix Xenapp Virtualization, e. g. VMware, Hyper V, Proxmox Cisco Meraki Email Security, e. g. Proofpoint, Mimecast skills (oral and written), with ability to converse both laterally and vertically. Excellent customer service and service management skills. High energy, friendly with the ability to articulate technical solutions into layman terms Able to work under pressure, prioritize and multitask. Qualifications: Bachelor's degree preferred. Technical certifications and training a plus. ITIL certification or strong knowledge of working practices. 5 years minimum experience in a relevant field. Experience within a large service delivery organization a plus Able to work PST/MST hours (11am-8pm if you are on EST time)", "summaryDescription" : "Team Lead, Enterprise Service Desk at ABACUS. Skills: Service Desk Management, Technical Escalation, SLA Management. Act as technical escalation. Support Tier 1 & 2 teams", "postedDate" : "2026-06-14T08:36:15.469", "createdAt" : "2026-06-14T08:36:15.469", "lastUpdated" : "2026-06-15T09:46:34.004", "ingestTimestamp" : "2026-06-14T08:36:15.469", "mongoId" : "6a2c6a8f74d8ee00a090c9e8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Incident management", "Problem management", "Change management", "Major incident management", "IT Infrastructure", "Desktop support", "Networking", "Mentoring", "Leadership", "Service Desk Management", "Technical Escalation", "SLA Management", "Service management", "Service Delivery model", "Microsoft Windows", "Microsoft Server", "Microsoft 365", "Intune", "Entra ID", "Active Directory", "Citrix Xenapp", "Virtualization", "Email Security", "ITIL certification", "ConnectWise ITSM" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "ensure timely and accurate resolution of all service desk requests jobs", "metadata" : { "title" : "ensure timely and accurate resolution of all service desk requests" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 80076, "totalPages" : 1602, "hasNext" : true, "hasPrevious" : false } }

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