ABACUS
Technology
Analyst,EnterpriseServiceDesk
“Analyst, Enterprise Service Desk at ABACUS. Skills: IT support, Troubleshooting, Client experience. Serve as first point of contact. Be logged into phone queues”
Industry & Context.
Problem-solving skills; Diagnose and resolve technical issues
On-call rotation
What They're Looking For.
Must Have
Associate's Degree in Technology, 2-5 years of experience with Microsoft environments
Nice to Have
0-2 years of MSP specific experience, Network+ certification, Security+ certification
What You'll Do.
Serve as first point of contact
Be logged into phone queues
Troubleshoot and resolve issues
Assist clients with installation
Follow troubleshooting procedures
Maintain accurate documentation
Install and configure operating systems
Perform virus detection
Monitor backup failures
Assist in data restoration
Assist with password resets
Assist with account provisioning
Participate in on-call rotation
Document technical issues
Address customer interactions
Escalate issues as necessary
How You'll Work.
Team & Collaboration
Work with vendors; Work as part of a team
Communication Scope
Client communication; Customer service
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