G2IT
Technology
ServiceDesk-SME
Neural analysis suggests this role is
optimal for Senior candidates.
“Service Desk - SME at G2IT. Provide second-tier support. Interact with network services”
Industry & Context.
Troubleshooting; Root cause analysis
US Citizen, Minimum Active DoD Secret Clearance
What They're Looking For.
Must Have
4 years of experience, US Citizen, Minimum Active DoD Secret Clearance, CompTIA Security+ Certification or higher
Nice to Have
Experience with ServiceNow
What You'll Do.
Provide second-tier support
Interact with network services
Identify core problems
Correct core problems
Simulate user problems
Recreate user problems
Resolve operating difficulties
Recommend systems modifications
Execute fault isolation
Execute diagnostic functions
Ensure execution of corrective actions
Request & Fulfillment
Install end-user devices
Operate end-user devices
Maintain end-user devices
Follow troubleshooting procedures
Create troubleshooting procedures
Follow maintenance procedures
Create maintenance procedures
How You'll Work.
Team & Collaboration
Work as a team member
Full Job Description
Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The Senior Service Desk Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Your regular activities will include: Provide second-tier support to end users for either PC, server, or mainframe applications and hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters). You will follow and create troubleshooting and maintenance procedures. Required Skills: Minimum of 4 years of experience in a Service Desk role. Must be a US Citizen. Must have a Minimum Active DoD Secret Clearance. Must have valid CompTIA Security+ Certification or higher. Experience with ServiceNow is a plus. Salary range: $72K-$78K, depending on experience
Applying for this Service Desk - SME role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about G2IT?
Real rants from real employees. Read before you apply.