NTT DATA
Technology
ServiceDeskSupportSpecialist
“Service Desk Support Specialist at NTT DATA. Skills: IT support, Customer service, Troubleshooting. Provide Tier 1 technical support. Respond to user requests”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
High school diploma, 1+ year of IT support experience, Experience with Windows and macOS, Experience with Microsoft Office Suite, Experience with Active Directory, Experience with ticketing systems
Nice to Have
Associate's degree in IT or related field, CompTIA A+ certification, ITIL Foundation certification
What You'll Do.
Provide Tier 1 technical support
Respond to user requests
Troubleshoot hardware and software issues
Install and configure computer hardware
Install and configure software applications
Escalate unresolved issues
Document technical procedures
How You'll Work.
Team & Collaboration
IT support team
Communication Scope
User support
Applying for this Service Desk Support Specialist role?
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