ABACUS
Technology
Engineer,EnterpriseServiceDesk
“Engineer, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems. Design customer facing systems. Implement customer facing systems”
What You'll Achieve.
Provide world class client experience; Resolve complex issues; Resolve client emergencies; Perform restore testing; Continue customer satisfaction
Industry & Context.
Problem solving; Troubleshooting processes; Resolve issues; Troubleshoot emergencies
Commute to office
What They're Looking For.
Must Have
5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software, Problem solving skills, Client relationship skills, Verbal communication skills, Written communication skills, Learn new technology skills, Retain new technology skills, Troubleshooting processes, Team player, Maintain calm, Present professionally
Nice to Have
MSP specific experience
What You'll Do.
Design customer facing systems
Implement customer facing systems
Design internal systems
Implement internal systems
Provide world class client experience
Provide escalation support
Resolve service tickets
Resolve escalated tickets
Resolve complex issues
Assist clients with design
Assist clients with implementation
Assist clients with installation
Assist clients with configuration
Assist clients with usability
Install desktop computers
Install mobile devices
Install peripheral equipment
Install telephony systems
Configure desktop computers
Configure mobile devices
Configure peripheral equipment
Configure telephony systems
Troubleshoot client emergencies
Work with vendor representatives
Install Microsoft Server Operating Systems
Upgrade Microsoft Server Operating Systems
Perform virus mediation
Perform malware mediation
Perform ransomware mediation
Provide server room cable management
Maintain documentation
Resolve backup issues
Perform restore testing
Notify Client Success Managers
Install virtual environments
Configure virtual environments
Support virtual environments
Harden security posture
Communicate with clients
Inform clients of incident progress
Notify clients of impending changes
Notify clients of agreed outages
Coordinate activities with client
Assist with client training
Represent Abacus professionally
Alter job requirements
Comply with safety requirements
Complete required training
Follow Abacus policies
Follow Abacus procedures
Follow Abacus field guidelines
Follow Abacus reporting requirements
Follow Abacus technical advisories
Demonstrate pro-active approach
Lead teams on projects
Participate in project planning
Participate in solution delivery
Teach improved processes
Serve as escalation point
Prepare staff training material
Deliver staff training material
Follow Abacus defined processes
Follow Abacus defined policies
Follow Abacus service delivery standards
Perform other duties assigned
How You'll Work.
Team & Collaboration
Escalation support; Mentor team members; Staff training
Communication Scope
Client communication; Verbal communication; Written communication
Process & Methodology
Project planning, Solution delivery
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