Link Solutions, Inc.
Government
ServiceDeskTechnician(IntermediateLevel)
“Service Desk Technician (Intermediate-Level) at Link Solutions, Inc.. Skills: Service Desk Support, Technical Support, Hardware Maintenance, Software Maintenance. Provide Tier and Tier II technical support for. Install, configure, and maintain desktops”
What You'll Achieve.
Ensure operational continuity; Exceptional user experience; Timely resolution in accordance with SLAs; Improve user adoption; Reduce recurring issues
Industry & Context.
Troubleshooting complex problems
U.S. Citizen, Active DoW Secret Clearance, Non-remote
What They're Looking For.
Must Have
U.S. Citizen with active DoW Secret Clearance, Five (5+) years of relevant experience, IAT Level II Certification equivalent or higher, Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months
Nice to Have
Experience providing quality service and support for mission-critical systems and VIP end users, Experience working in a Department of Defense (DoD) environment, A problem solver and troubleshooter who thrives in resolving complex problems, Self-starter requiring minimal supervision, Excellent communication skills (written and oral), Excellent interpersonal skills, Excellent organizational skills, Attention to detail, Ability to prioritize and manage multiple tasks
What You'll Do.
Provide Tier and Tier II technical support for
and maintain desktops
and maintain mobile devices
and maintain peripheral equipment
Recommend system modifications
Route requests to Tier III
Escalate requests to other teams
Update incidents in ticketing system
Document service requests
Track service requests
Update service requests in ticketing system
Provide end-user guidance on applications
Provide end-user guidance on tools
Provide end-user guidance on IT policies
Provide end-user training on applications
Provide end-user training on tools
Provide end-user training on IT policies
network services teams
software systems engineering teams
application development teams
Correct core problems
How You'll Work.
Team & Collaboration
Network services teams; Software systems engineering teams; Application development teams
Communication Scope
End-user guidance; End-user training
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