CarGurus
Technology
ITServiceDeskAnalyst
“IT Service Desk Analyst at CarGurus. Skills: IT Service Desk, Technical Support, System Administration. Provide Tier 1 technical support. Identify technical issues”
What You'll Achieve.
Exceed target SLAs
Industry & Context.
Troubleshoot technical issues
Physical activity, Moving around office, Lifting equipment, Carrying equipment, Moving tables, Moving chairs, Plugging in devices
What They're Looking For.
Must Have
1-2 years support experience, Associates Degree in MIS, Experience supporting Macs, Experience supporting PCs, Experience with Google Workspace, Experience with Slack, Experience with Okta, Experience in team-orientated environment, Experience in collaborative environment, Applied IT Service Management processes, Applied ITIL framework
Nice to Have
Industry certifications (CompTIA), Similar certificate programs
What You'll Do.
Provide Tier 1 technical support
Identify technical issues
Investigate technical issues
Resolve technical issues
Process employee onboarding
Process employee offboarding
Support on site meetings
Support on site events
Author internal documentation
Maintain internal documentation
Drive continuous improvements
Implement perfective measures
Supervise technology trends
Make technology recommendations
Develop working relationships
Support system deployments
Liaise with 3rd party vendors
Research new applications
Review new applications
Provide feedback on tools
Provide feedback on processes
Evaluate innovative technology
How You'll Work.
Team & Collaboration
Work with business teams; Work with IT teams; Work with development teams; Work with 3rd party vendors; Collaborate with senior team members
Applying for this IT Service Desk Analyst role?
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