{ "count" : 77078, "data" : [ { "id" : "6a2cf9a674d8ee00a0a9b4ec", "title" : "Dutch speaking Support Specialist", "company" : "Lightspeed", "industry" : "Customers", "salary" : { "min" : 37000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Support Specialist in Amsterdam, Netherlands, adjusted for the SaaS industry and company size." }, "location" : "Amsterdam", "locations" : [ "Amsterdam", "Ghent", "Berlin", "London", "Belfast" ], "timestamp" : "2026-06-15T13:11:08.587", "fingerprint" : "0ecf60bf43e71ec61eeaee51a45329d9b6c74f972619aef7f65a0b88fd2b20a8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/ecc866b2-f455-42c7-bcb4-140837332460/application", "externalId" : "ecc866b2-f455-42c7-bcb4-140837332460", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, Netherlands", "employmentType" : "FULL_TIME", "technicalSkills" : "IOS, Android, OSX, Windows", "professionalSkills" : [ "Customer experience", "Troubleshooting techniques" ], "coreResponsibilities" : "Investigate issues, Troubleshoot issues, Test issues, Resolve issues, Identify source of customer issues, Provide prompt solution, Document interactions, Track interactions, Resolve interactions, Identify product issues, Reproduce product issues, Escalate product issues, Track issues to resolution, Advocate product improvements, Promote service improvements", "teamCollaboration" : "Global teams; Multi-language team", "domainKnowledge" : "Hospitality industry", "domainList" : [ "hospitality-industry" ], "domainSpecificKnowledge" : [ "Hospitality industry" ], "communicationSkills" : "Verbal interactions; Written interactions", "documentationSkills" : "Document interactions", "continuousLearning" : "Skill development", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Weekend shifts, Weekend working days", "qualificationsBasic" : "Customer service experience, Technical support experience, Attention to detail, Verbal communication skills in Dutch, Written communication skills in Dutch, Verbal communication skills in English, Written communication skills in English, Basic iOS experience, Basic Android experience, Basic OSX experience, Basic Windows experience", "qualificationsPreferred" : "Experience with Phone platforms, Experience with Email platforms, Experience with Ticketing platforms, Experience with Live Chat platforms, Hospitality industry experience, SaaS product experience, IOS application experience, Computer networking experience, Computer networking interest", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in Dutch & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest What’s in it for you: Come experience Lightspeed… - Real career growth opportunities in a fast-scaling company - A team environment that combines impact with opportunity - Exposure to modern, industry-leading technology - Continuous learning and skill development - A diverse and inclusive workplace …and enjoy great benefits: - Lightspeed share scheme (everyone is an owner) - Pension plan - €400 annual health & wellness benefit - Mental health support, counselling & coaching services - 25 vacation days per year - Paid parental leave and support - Volunteer day - Public transport allowance In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. Please make sure to apply with a CV in English. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Dutch speaking Support Specialist at Lightspeed. Investigate issues. Troubleshoot issues", "createdAt" : "2026-06-14T05:10:34.141", "lastUpdated" : "2026-06-15T13:11:08.587", "ingestTimestamp" : "2026-06-14T05:10:34.141", "mongoId" : "6a2cf9a674d8ee00a0a9b4ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer experience", "Troubleshooting techniques", "Hospitality industry" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca43974d8ee00a09b0cfd", "title" : "SEO Specialist - Dutch speaking", "company" : "Picnic", "industry" : "E-Commerce", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior SEO Specialist in Amsterdam, Netherlands, with 1-2 years of experience in the E-commerce industry, adjusted for company size and full-time employment." }, "location" : "Amsterdam, North Holland, Netherlands", "locations" : [ "Amsterdam", "North Holland", "Netherlands" ], "timestamp" : "2026-06-15T10:37:59.671", "fingerprint" : "820601d5deb726685ec27a372b1fd4bb5bdf1eb5e45017a7d13d1faffa46dab5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.picnic.app/nl/vacancies?gh_jid=6232401", "externalId" : "6232401", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "minimumEducation" : "Master's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "technicalSkills" : "SEO, Technical SEO, Site architecture, Crawlability, Indexability, Page speed, Mobile-first indexing, Structured data", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "SEO strategies", "Keyword research", "Content optimization", "Performance monitoring", "Reporting" ], "hardSkillsList" : [ "SEO research", "Technical SEO optimization", "Content optimization", "Performance monitoring", "Analytical skills" ], "softSkillsList" : [ "Teamwork" ], "hardSkills" : [ { "name" : "SEO research", "level" : "intermediate" }, { "name" : "Technical SEO optimization", "level" : "intermediate" }, { "name" : "Content optimization", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" } ], "majorSkills" : "SEO strategies, Technical SEO, Keyword research, Content optimization", "majorSkillsList" : [ "SEO strategies", "Technical SEO", "Keyword research", "Content optimization" ], "coreResponsibilities" : "Launch SEO strategies, Create SEO strategies, Execute SEO strategies, Conduct keyword research, Analyze technical aspects, Enhance technical aspects, Implement technical SEO changes, Optimize content for search, Maintain brand tone, Maintain user engagement, Utilize SEO tools, Monitor performance, Track keyword rankings, Analyze backlinks, Identify improvement areas, Provide regular reports, Recommend strategies", "teamCollaboration" : "International team; Web developers; UX/UI designers; Content team; Cross-functional teams", "domainKnowledge" : "Technical SEO; Site architecture; Crawl management; Structured data; Mobile-first indexing", "domainList" : [ "technical-seo", "site-architecture", "crawl-management", "structured-data", "mobile-first-indexing" ], "domainSpecificKnowledge" : [ "Technical SEO", "Site architecture", "Crawl management", "Structured data", "Mobile-first indexing" ], "toolProficiency" : [ "Google Analytics", "Google Search Console", "SEMrush", "Screaming Frog", "Content Management Systems" ], "communicationSkills" : "Excellent communication", "continuousLearning" : "Personal development; Lepaya courses; Academy trainings; OpenUp courses", "problemSolvingSkills" : "Interpret complex data; Identify trends", "outcomesObjectives" : "Increase organic traffic; Improve search engine rankings; Grow Picnic website", "qualificationsBasic" : "MSc. degree in Marketing, 1-2 years experience, Deep understanding technical SEO, Fluent in Dutch, Fluent in English", "qualificationsPreferred" : "Fluency in French, Fluency in German", "workSiteFlexibility" : "Onsite", "rawDescription" : "In a nutshell Picnic is looking for an SEO Specialist who's passionate about optimizing websites for better search performance, understands the complexity of technical SEO, and has the drive to implement impactful changes. If you enjoy working in an international team and are excited to grow the Picnic website to our main customer acquisition channel, we’d love to hear from you! Tricks of the trade Launch SEO strategies: Create and execute SEO strategies tailored to increase organic traffic and improve search engine rankings. SEO research: Conduct in-depth keyword research to identify opportunities and ensure content is optimized for search intent and relevance. Technical SEO optimization: Analyze and enhance the technical aspects of our website, including site architecture, crawlability, indexability, and page speed. Close collaboration: Work closely with web developers and UX/UI designers to implement technical SEO changes and ensure website best practices are followed. Content optimization: Collaborate with the content team to optimize & implement content for search engines while maintaining brand tone and user engagement. Performance monitoring: Utilize SEO tools to monitor performance, track keyword rankings, analyze backlinks, and identify improvement areas. Reporting: Provide regular reports on organic search performance and recommend strategies for improvement. Your superpowers MSc. degree in Marketing, Business Administration, Analytics or similar 1-2 years of experience as SEO Specialist in an international environment Deep understanding of technical SEO, including site architecture, crawl management, structured data, and mobile-first indexing Hands-on experience with SEO tools such as Google Analytics, Google Search Console, SEMrush and Screaming Frog Ability to make and implement technical changes directly on websites (experience with Content Management Systems) Fluent in Dutch and English, fluency in French or German is a big plus Strong analytical skills with the ability to interpret complex data, identify trends, and apply them to SEO strategies Excellent communication and teamwork skills to collaborate effectively with cross-functional teams, including developers, designers, and content creators Self-motivated with a keen eye for detail and a passion for improving website performance and user experience Picnic Perks \uD83E\uDD57Fresh Lunch, coffee, and snacks Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up. \uD83D\uDEB4\uD83C\uDFFC‍♂️Health insurance discount & bike plan We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate \uD83C\uDFE0 Relocation If you’re moving from another country to join Picnic we make it as smooth as possible for you. We’ll cover your flight costs for you and your partner and kids, your first month's rent and moving costs (up to €2000), and help you with the 30% tax ruling setup and application. ✍\uD83C\uDFFC Learning & development You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses. All the rest At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.", "summaryDescription" : "SEO Specialist - Dutch speaking at Picnic. Skills: SEO strategies, Technical SEO, Keyword research, Content optimization. Launch SEO strategies. Create SEO strategies", "postedDate" : "2026-06-14T03:45:11.823", "createdAt" : "2026-06-14T03:45:11.823", "lastUpdated" : "2026-06-15T10:37:59.671", "ingestTimestamp" : "2026-06-14T03:45:11.823", "mongoId" : "6a2ca43974d8ee00a09b0cfd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "SEO research", "Technical SEO optimization", "Content optimization", "Performance monitoring", "Analytical skills", "Teamwork", "SEO strategies", "Technical SEO", "Keyword research", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Reporting", "Site architecture", "Crawl management", "Structured data", "Mobile-first indexing", "Google Analytics", "Google Search Console", "SEMrush", "Screaming Frog", "Content Management Systems" ], "skillCount" : 23, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30671df292fd229cfb962b", "title" : "Commercial Account Executive - Dutch-speaking", "company" : "Navan", "industry" : "SaaS", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Commercial Account Executive in London, adjusted for the SaaS industry and mid-level experience." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T08:33:32.078", "fingerprint" : "84dc023e6b7d275989de2f6dc94dc056d0a6e3da50f5a3764d5543975a7c8c94", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://navan.com/careers/openings?gh_jid=7384506", "externalId" : "7384506", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "coreResponsibilities" : "Manage the full sales-cycle, Prospecting to contract generation, Red lining deliverables, Drive sales by managing opportunities, Close 1-2 deals per month, Understand the company value proposition, Use value-based sales approaches, Oversee all sales activity, Monthly forecasting of revenue, Hit Monthly Sales Goals, Close new customers, Generate revenue, Achieve individual goals, Creatively outbound into cold opportunities, Communicate and build relationships to C-level executives", "toolProficiency" : [ "Salesforce" ], "qualificationsBasic" : "2+ years of experience in a full-cycle, closing role, Experience in outbound prospecting, Conducting product demonstrations, Proven track record of hitting or exceeding sales targets, Full professional proficiency in English, Full professional proficiency in Dutch", "qualificationsPreferred" : "Experience within SaaS", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Our team is looking for a Commercial Account Executive Dutch-speaking to join our growing EMEA sales team. The ideal candidate will be responsible for closing new customers and generating revenue while achieving individual goals. This role is focused on net new business therefore this person must be able to creatively outbound into cold opportunities. You will also need to clearly communicate and build relationships to C-level executives of small to mid-market sized companies. What You'll Do: Manage the full sales-cycle from prospecting to contract generation, red lining and other deliverables for closing Drive sales by managing opportunities in pipeline and closing 1-2 deals per month Understand the company value proposition and solutions using appropriate value-based sales approaches Oversee all sales activity and monthly forecasting of revenue in Salesforce Hit Monthly Sales Goals What We're Looking For: 2+ years of experience in a full-cycle, closing role ideally within SaaS Experience in outbound prospecting and conducting product demonstrations Proven track record of hitting or exceeding sales targets You are curious: always looking for an opportunity to learn, grow and give & receive feedback A self-starter: when you see a need, you address it Collaborator: you enjoy working with others and helping whenever possible Full professional proficiency in English and Dutch", "summaryDescription" : "Commercial Account Executive - Dutch-speaking at Navan. Manage the full sales-cycle. Prospecting to contract generation", "postedDate" : "2026-06-15T23:24:20.193", "createdAt" : "2026-06-15T23:24:20.193", "lastUpdated" : "2026-06-16T08:33:32.078", "ingestTimestamp" : "2026-06-15T23:24:20.193", "mongoId" : "6a30671df292fd229cfb962b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Salesforce" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305600f292fd229cf23f13", "title" : "Sales Development Representative - Dutch speaking", "company" : "Deliveroo", "industry" : "All Cost Centers", "salary" : { "min" : 27700.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester - Main Office", "locations" : [ "Manchester - Main Office" ], "timestamp" : "2026-06-16T10:47:59.721", "fingerprint" : "9018c8f3dc95cf2e2e85d2c9110ba508971c62aba90e52f63d9ce806b34d8a54", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/deliveroo/cd2b9ed3-013a-442d-b352-1d0400711605/application", "externalId" : "cd2b9ed3-013a-442d-b352-1d0400711605", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Sales pipeline management", "Business development" ], "hardSkillsList" : [ "Dutch language proficiency", "English language proficiency" ], "hardSkills" : [ { "name" : "Dutch language proficiency", "level" : "intermediate" }, { "name" : "English language proficiency", "level" : "intermediate" } ], "majorSkills" : "Sales, Client acquisition, Relationship building", "majorSkillsList" : [ "Sales", "Client acquisition", "Relationship building" ], "coreResponsibilities" : "Engage outbound leads, Handle inbound inquiries, Convert prospects into partners, Acquire new business by phone, Acquire new business by email, Build relationships with restaurant owners, Build relationships with restaurant managers, Understand client needs, Advise on business growth, Develop food business model knowledge, Manage sales pipeline, Stay organised, Build daily action plans, Meet monthly targets, Collaborate with Activation Teams, Ensure smooth onboarding, Handle administrative tasks, Handle contracts, Handle customer documentation", "teamCollaboration" : "Work closely with Belgium clients; Collaborate with Activation Teams", "domainKnowledge" : "Food business model", "domainList" : [ "food-business-model" ], "domainSpecificKnowledge" : [ "Food business model" ], "communicationSkills" : "People skills", "continuousLearning" : "Professional development", "outcomesObjectives" : "Meet monthly targets", "qualificationsBasic" : "Fluent in Dutch, Fluent in English, Commitment to succeed, Confidence to make cold calls, Ability to work individually, Ability to work as part of a team, Eagerness to develop professionally", "qualificationsPreferred" : "Previous sales experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Are you ready to take your career to the next level in a fast-paced, dynamic environment? Join our ambitious and growing team as a Sales Development Representative (SDR) supporting the Belgium Market in the heart of Manchester City Centre Hours of work will be Monday to Friday, 37.5 hours per week. This is a hybrid role, working in the Manchester office 3 days a week. In this role, you’ll have the opportunity to connect with decision-makers in the restaurant industry, helping them join the Deliveroo platform and develop their business. If you’re excited about mastering the ins and outs of the food business model, this is the perfect role for you. No previous sales experience is required – just bring your enthusiasm, people skills, and a passion for learning ! What's in it for you? - Base salary of £27,700, with uncapped monthly commissions for hitting targets. - Be part of a thriving international business and work closely with Belgium based clients. - A supportive, high-energy team that values your growth and success. - Hybrid work option after completing probation, offering flexibility. What will you do? - Both engage outbound leads and handle inbound inquiries to convert prospects into loyal/ performing Deliveroo partners. - Acquire new business primarily by phone and email, spending several hours each day connecting with prospects. - Build strong relationships with restaurant owners and managers, understanding their needs, and advising them on how Deliveroo can help their business grow. - Develop food business model knowledge, becoming an expert in the sector and using this to guide your conversations with potential partners. - Manage your sales pipeline, stay organised, and build daily action plans to meet monthly targets. - Collaborate closely with ‘Activation Teams’ to ensure smooth onboarding for new partners, from contracts to photoshoots to tablet setups. - Take care of administrative tasks, including handling contracts and customer documentation with precision and attention to detail. What do we expect from you? - Fluency in Dutch/Flemish (spoken and written) – you’ll be working directly with the Dutch speaking prospects. - Strong communication skills and confidence in spending several hours on the phone each day engaging with prospects. - Organisational skills – you’ll need to stay on top of leads, manage your Pipeline & time effectively, and ensure all paperwork is completed accurately. - A customer-first mindset – you’ll be the face (and the voice) of Deliveroo, so it’s crucial to build trust and demonstrate our commitment to helping restaurant owners succeed. - A drive to achieve sales targets and contribute to a high-performing team. If you're looking for a role that combines customer engagement, sales, and an opportunity to dive deep into the food business, apply today and start making an impact with Deliveroo! Requirements - Fluent in Dutch & English - Commitment to succeed in a sales environment with a high earning potential - The confidence to make regular cold calls - Ability to work individually and as part of a team - An eagerness to develop professionally - at Deliveroo we want you to succeed and offer professional development - Passionate about our customers and being the definitive food partner of choice Employee Perks - Access to Deliveroo Plus (offering unlimited free delivery) - Discounted Gym membership - Buzz Days & Incentives Life at Deliveroo The culture at Deliveroo is crucial to the success of the business, Manchester is home to Deliveroo's UKI & EU SMB Team and hosts the only SMB SDR team in the UK! The office is an open plan and modern workspace, making it a great environment to learn and enjoy working. You will be surrounded by a friendly, supportive, and rigorous work culture and are exposed to the decision-making process with management and like-minded individuals. Trust is the ultimate foundation of Deliveroo. Employees are trusted with accountability and are given opportunities to share ideas and collaborate. Individual freedom is an important success factor at Deliveroo, providing a safe space for creativity and new ideas. We promote this positive culture with a focus on health and well-being of employees where everyone can be their authentic self. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in an exciting space. ", "summaryDescription" : "Sales Development Representative - Dutch speaking at Deliveroo. Skills: Sales, Client acquisition, Relationship building. Engage outbound leads. 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Join our dynamic team and provide outstanding support to Greek-speaking customers, ensuring their needs and inquiries are addressed promptly and efficiently. ### Responsibilities * Handle customer inquiries and provide support in Greek through phone, email, and chat. * Offer accurate information on products, services, and customer accounts. * Resolve customer complaints and issues with professionalism and empathy. * Maintain detailed records of customer interactions within the CRM system. * Work collaboratively with internal teams to improve service quality and customer satisfaction. * Stay informed about company updates, products, and industry trends to provide accurate assistance. **Requirements** * Fluency in Greek (written and spoken) is essential; English proficiency is a plus. * Previous customer service experience is preferred. * Strong communication and problem-solving skills. * Ability to manage challenging situations calmly and efficiently. * Proficiency in CRM systems and standard office software. * Motivated and able to work independently and within a team. * Willingness to relocate to Bulgaria, with relocation costs covered by the company. **Benefits** 1. Competitive Monthly Salary 2. Monthly Performance Bonus 3. 1500 Euro Signing Bonus 4. Relocation Package 5. Fully Paid Training 6. Health Insurance 7. And Much More...", "summaryDescription" : "Greek Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy Group. Handle customer inquiries. Provide support in Greek", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:55:23.662", "lastUpdated" : "2026-06-15T01:39:25.176", "ingestTimestamp" : "2026-06-12T22:55:23.662", "mongoId" : "6a2c5de974d8ee00a08df792", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/5D7A217E83", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM systems" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5deb74d8ee00a08df866", "title" : "Spanish Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 22000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Spanish Speaking Customer Service Agent in Greece, with adjustments for the specified role and location." }, "location" : "Seville, Andalusia, Spain", "locations" : [ "Seville, Andalusia, Spain" ], "timestamp" : "2026-06-14T22:36:50.155", "fingerprint" : "bbe9fd3314a25b0def7bdb789ede764d0b5a1a17fea26824cf3959172a8c32d7", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1B9925EDE9/apply", "externalId" : "1B9925EDE9", "industryFunction" : { }, "locationPoint" : "37.38283,-5.97317", "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to customer inquiries, Assist customers with product information, Process orders, Resolve customer issues, Handle customer complaints, Document customer interactions, Collaborate with internal teams, Stay updated on products", "teamCollaboration" : "Internal teams", "toolProficiency" : [ "CRM systems" ], "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Willingness to relocate to Greece", "outcomesObjectives" : "Achieve high satisfaction levels", "qualificationsBasic" : "Fluency in Spanish, Customer service experience", "qualificationsPreferred" : "Proficiency in English, Previous customer service experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Spanish Speaking Customer Service Agent to work in Greece, with paid relocation support provided. In this role, you will be a vital point of contact for Spanish-speaking customers, ensuring their inquiries are addressed promptly and effectively, providing excellent service and support. ### Responsibilities * Respond to customer inquiries via phone, email, and chat in Spanish, ensuring clarity and professionalism. * Assist customers with product information, order processing, and issue resolution. * Handle customer complaints tactfully, aiming to achieve high satisfaction levels. * Accurately document all customer interactions within the CRM system for quality control. * Collaborate with internal teams to resolve complex customer issues and improve service standards. * Stay updated on company products, policies, and services to provide accurate information. **Requirements** * Fluency in Spanish (both written and spoken); proficiency in English is advantageous. * Previous experience in customer service roles is preferred. * Excellent communication and interpersonal skills with a customer-centric approach. * Strong problem-solving skills and the ability to work efficiently under pressure. * Knowledge of CRM systems and standard office software. * Self-disciplined and capable of working independently in a remote environment. * Willingness to relocate to Greece with paid relocation support offered. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Spanish Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Respond to customer inquiries. 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This role involves delivering top-tier customer service to Danish-speaking clients, ensuring their needs and queries are met with professionalism and efficiency. ### Responsibilities * Provide excellent customer support to Danish-speaking customers via phone, email, and chat. * Address inquiries related to products and services promptly and accurately. * Resolve customer issues and complaints with a focus on customer satisfaction. * Maintain detailed and accurate records of customer interactions in the CRM system. * Collaborate with internal teams to enhance overall customer experience. * Stay updated on company products, policies, and industry developments. **Requirements** * Fluency in Danish (both written and spoken); proficiency in English is beneficial. * Experience in customer service or related fields preferred. * Strong communication and interpersonal skills. * Ability to work efficiently under pressure and handle difficult customer situations. * Proficient in using CRM software and standard office applications. * Self-motivated and able to work independently and as part of a team. * Willingness to relocate to Bulgaria with relocation expenses covered. **Benefits** 1. Competitive Monthly Salary 2. Monthly Performance Bonus 3. 1500 Euro Signing Bonus 4. Relocation Package 5. Fully Paid Training 6. Health Insurance 7. And Much More...", "summaryDescription" : "Danish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy Group. Skills: Customer service, Danish fluency. Provide customer support. Address inquiries", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:44:54.670", "lastUpdated" : "2026-06-14T23:58:16.193", "ingestTimestamp" : "2026-06-12T22:44:54.670", "mongoId" : "6a2c5de874d8ee00a08df601", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/7804027973", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Written communication", "Spoken communication", "Customer service", "Danish fluency", "Customer support", "CRM software", "Office applications" ], "skillCount" : 7, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5de974d8ee00a08df6d9", "title" : "French Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 21000.0, "max" : 26000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer service roles in Greece typically range from €21,000 to €26,000 annually, considering the country's baseline compensation and the specific industry." }, "location" : "Saint-Étienne, Auvergne-Rhône-Alpes, France", "locations" : [ "Saint-Étienne, Auvergne-Rhône-Alpes, France" ], "timestamp" : "2026-06-15T00:46:47.002", "fingerprint" : "877e829f32a6c3ba9d84c9a62c3c3b917de3e43d6f7b9dd17ea78e12a1fa2648", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/6E2525E555/apply", "externalId" : "6E2525E555", "industryFunction" : { }, "locationPoint" : "45.43389,4.39", "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Assist French-speaking customers, Address customer inquiries, Provide information about products, Resolve customer complaints, Maintain high customer satisfaction, Document customer interactions, Collaborate with internal teams, Escalate customer issues, Stay updated on company products, Contribute to continuous improvement", "teamCollaboration" : "Collaborate with internal teams", "toolProficiency" : [ "CRM systems", "Office software" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Stay updated on company products", "problemSolvingSkills" : "Resolve customer complaints; Escalate customer issues", "specialRequirements" : "Relocate to Greece", "outcomesObjectives" : "Maintain high customer satisfaction", "qualificationsBasic" : "Fluency in French, Proficiency in English, Experience in customer service, Ability to handle challenging situations, Proficiency in using CRM systems, Proficiency in standard office software, Willingness to relocate to Greece", "qualificationsPreferred" : "Remote work experience, Experience in multinational environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer a French Speaking Customer Service Agent position with the opportunity to work in Greece, including paid relocation support. In this role, you will provide excellent customer service to French-speaking clients, ensuring their needs are met with professionalism and care. ### Responsibilities * Assist French-speaking customers through phone, email, and chat by addressing their inquiries and providing information about products and services. * Resolve customer complaints and issues promptly, aiming to maintain high customer satisfaction. * Document customer interactions accurately in the CRM system for efficient tracking and follow-up. * Collaborate with internal teams to escalate and resolve complex customer issues. * Stay updated on company products, services, and policies to provide accurate information to customers. * Contribute to continuous improvement processes within the customer service department. **Requirements** * Fluency in French (both written and spoken); proficiency in English is a plus. * Experience in customer service, ideally with remote work experience or in multinational environments. * Strong communication and interpersonal skills focusing on customer satisfaction. * Ability to handle challenging situations calmly and efficiently. * Proficiency in using CRM systems and standard office software. * Self-motivated and capable of working independently in a remote environment. * Willingness to relocate to Greece with paid relocation assistance provided. * Positive attitude with a strong dedication to delivering outstanding customer service. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "French Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Assist French-speaking customers. 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In this role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring their inquiries and needs are addressed with professionalism and care. ### Responsibilities * Handle customer inquiries and provide support to Portuguese-speaking customers via phone, email, and chat. * Offer detailed information about products and services, assisting customers in resolving issues efficiently. * Manage and document all customer interactions accurately using CRM systems. * Collaborate with internal departments to escalate and resolve complex issues as required. * Maintain up-to-date knowledge of company products, policies, and promotions to provide accurate assistance. * Ensure high levels of customer satisfaction through timely and effective communication. **Requirements** * Fluency in Portuguese (both written and spoken); proficiency in English is a plus. * Proven experience in customer service or related roles, preferably in a remote or multinational environment. * Excellent communication and interpersonal skills focused on customer satisfaction. * Ability to remain calm and professional when handling challenging situations. * Familiarity with CRM software and standard office tools. * Self-driven, organized, and comfortable working independently in a remote or office setting. * Willingness to relocate to Greece with paid relocation assistance. * A passion for delivering outstanding customer service and a collaborative team mindset. **Benefits** 1. 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In this role, you will deliver outstanding customer service to Italian-speaking clients, ensuring their inquiries and concerns are addressed promptly and professionally. ### Responsibilities * Assist Italian-speaking customers via phone, email, and chat with a variety of inquiries related to products and services. * Provide accurate information, resolve issues, and ensure customer satisfaction at all times. * Manage and document customer interactions comprehensively using CRM systems. * Collaborate with internal teams to escalate and resolve complex customer problems. * Stay updated on company products, policies, and processes to offer informed support. * Maintain a positive and professional demeanor in all customer communications. **Requirements** * Fluency in Italian (both written and spoken); knowledge of English is beneficial. * Experience in customer service roles, preferably in a remote or multicultural environment. * Exceptional communication and interpersonal skills focused on customer satisfaction. * Strong problem-solving skills with the ability to remain calm under pressure. * Proficient in using CRM software and standard office applications. * Self-disciplined, motivated, and capable of working independently. * Willingness to relocate to Greece with full support for relocation costs. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Italian Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Assist Italian-speaking customers. Provide accurate information", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:36:46.547", "lastUpdated" : "2026-06-14T22:35:50.297", "ingestTimestamp" : "2026-06-12T22:36:46.547", "mongoId" : "6a2c5dea74d8ee00a08df7cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1222CFC39C", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM software" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a307a33f292fd229c039287", "title" : "Customer Support Specialist", "company" : "1stdibs. com", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in New York, USA, with 1+ years of experience in the E-Commerce industry, adjusted for company size and specific location." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T14:29:00.616", "fingerprint" : "6f84fb69c11772d2a5d17652a3768f919ea2dc6c70c27639a9f95044d550efb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.1stdibs.com/about/careers/apply/?gh_jid=8007214", "externalId" : "8007214", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 1, "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time What you’ll do: Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat Resolve customer issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries Support Sales and Account Managers with all aspects of their customer and dealer relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) What you'll bring: 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Experience with SalesForce and/or other CRM systems Nice To Have: Luxury goods experience a strong plus Bi-lingual in French, Spanish, Italian or German is a plus but not required Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Tri-State Pay Range $24.50—$27 USD Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $22—$25 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors. Benefits (US based positions) Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. We are flexible with our PTO. We generally expect employees take around 15 days/year. All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees. Fully paid wellness benefits, including One Medical membership and WellHub. Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. Company match of donations to 501c3 charities, up to $250/year. Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.", "summaryDescription" : "Customer Support Specialist at 1stdibs. com. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-16T01:16:46.000", "createdAt" : "2026-06-16T01:16:46.000", "lastUpdated" : "2026-06-16T14:29:00.616", "ingestTimestamp" : "2026-06-16T01:16:46.000", "mongoId" : "6a307a33f292fd229c039287", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305723f292fd229cf34866", "title" : "Customer Support Specialist", "company" : "Diligent Corporation", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Bengaluru, India, with 1-3 years of experience in the SaaS industry, adjusted for company size and onsite work mode." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T07:10:34.977", "fingerprint" : "bf31b24fc41df262157ffb1f3c303a37c6c84981b1914f255886b8431ed29d49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/diligentcorporation/jobs/6017411004", "externalId" : "6017411004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 1, "experienceMaxYears" : 3, "remoteFriendly" : true, "rawDescription" : "Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Required Experience/Skills • 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users • Excellent communication skills with internal stakeholders • Experience of phone-based Software Application/Technical Support or call center experience supporting end users • Proven problem-solving skills and technical aptitude • Working knowledge of Windows OS and other major operating systems • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.", "summaryDescription" : "Customer Support Specialist at Diligent Corporation", "postedDate" : "2026-06-15T23:18:53.160", "createdAt" : "2026-06-15T23:18:53.160", "lastUpdated" : "2026-06-16T07:10:34.977", "ingestTimestamp" : "2026-06-15T23:18:53.160", "mongoId" : "6a305723f292fd229cf34866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cf9a674d8ee00a0a9b527", "title" : "Support Specialist, German speaking", "company" : "Lightspeed", "industry" : "Customers", "location" : "Belfast", "locations" : [ "Belfast" ], "timestamp" : "2026-06-15T10:16:53.685", "fingerprint" : "02edf727a10b04d6b4e2db364c0c4dca860a1ccb400fef170f950ea3dad84937", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/7158c6a4-2256-4cbf-acfc-60a2448309bf/application", "externalId" : "7158c6a4-2256-4cbf-acfc-60a2448309bf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Belfast", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Belfast, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "professionalSkills" : [ "Hospitality industry" ], "majorSkills" : "customer service, troubleshooting, German, English", "majorSkillsList" : [ "customer service, troubleshooting, German, English" ], "coreResponsibilities" : "Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. Advocate and promote improvements to our products and services.", "teamCollaboration" : "Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM. Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager).", "toolProficiency" : [ "customer support platforms" ], "communicationSkills" : "verbal and written communication; phone; chat; email", "documentationSkills" : "document; track; resolve interactions", "continuousLearning" : "Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.", "innovationCreativity" : "Advocate and promote improvements to our products and services.", "problemSolvingSkills" : "troubleshooting techniques; identify the source of customer issues; provide a prompt and appropriate solution", "specialRequirements" : "Must be fluent in German and English. Ability to work flexible shifts including weekends.", "qualificationsBasic" : "Previous customer service experience and/or technical support attention to detail with an emphasis on providing an exceptional customer experience. Excellent verbal and written communication skills in German & English. Basic experience using common online, mobile and desktop iOS, Android, OSX, Windows.", "qualificationsPreferred" : "Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms. Experience or knowledge of the Hospitality industry. Experience supporting a SaaS product. Experience supporting an iOS application. Computer networking experience or interest. Working knowledge of Mac OS and basic knowledge of HTML/CSS. Dutch or French written and verbal communication.", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Support Specialist, German speaking at Lightspeed. Skills: customer service, troubleshooting, German, English. Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. Advocate and promote improvements to our products and services.", "createdAt" : "2026-06-14T20:23:52.494", "lastUpdated" : "2026-06-15T10:16:53.685", "ingestTimestamp" : "2026-06-14T20:23:52.494", "mongoId" : "6a2cf9a674d8ee00a0a9b527", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "customer service, troubleshooting, German, English", "Hospitality industry", "customer support platforms" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484c1", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Charlotte, United States, adjusted for the Marketing industry." }, "location" : "Charlotte, NC, United States", "locations" : [ "Charlotte", "NC", "United States" ], "timestamp" : "2026-06-16T08:17:32.024", "fingerprint" : "e1aba3282bff89ff481305c1dd0e26dcd0c11560be76c89e39129c1195c95d3f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132085119-customer-support-specialist", "externalId" : "744000132085119", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Assist in marketing campaign development, Execute marketing campaigns, Coordinate marketing projects, Ensure timely delivery of materials, Support content creation, Monitor marketing campaign performance, Report on marketing campaign performance, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Ongoing learning opportunities; Skill development", "problemSolvingSkills" : "Problem-solving; Critical thinking", "qualificationsBasic" : "Customer service experience, Excellent communication skills, Problem-solving skills, Handle multiple tasks, Attention to detail, Critical thinking under pressure, Familiarity with customer support software, Familiarity with CRM systems, Familiarity with ticketing tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description : We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a strong problem-solving aptitude, and the ability to manage multiple inquiries efficiently. Responsibilities * Assist in the development and execution of marketing campaigns across various channels. * Coordinate marketing projects and ensure timely delivery of campaign materials. * Support content creation for social media, newsletters, websites, and promotional materials. * Monitor and report on marketing campaign performance using analytical tools. * Collaborate with cross-functional teams including sales, design, and product departments. ## Qualifications Requirements * Proven experience in a customer service or support role, preferably in a similar industry. * Excellent verbal and written communication skills with a strong customer focus. * Ability to handle multiple tasks simultaneously while maintaining attention to detail. * Strong problem-solving skills and the ability to think critically under pressure. * Familiarity with customer support software, CRM systems, and ticketing tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Assist in marketing campaign development. Execute marketing campaigns", "postedDate" : "2026-06-15T00:57:20.000", "createdAt" : "2026-06-16T00:06:13.245", "lastUpdated" : "2026-06-16T08:17:32.024", "ingestTimestamp" : "2026-06-16T00:06:13.245", "mongoId" : "6a305981f292fd229cf484c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305981f292fd229cf484d4", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Detroit, United States, with adjustments for the Marketing industry and company size." }, "location" : "Detroit, MI, United States", "locations" : [ "Detroit", "MI", "United States" ], "timestamp" : "2026-06-16T10:19:52.698", "fingerprint" : "171919763e2afdb5619bfb7081aa367d0f8b19608e1ad0d82f1678f8b3a8547f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132082649-customer-support-specialist", "externalId" : "744000132082649", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Detroit", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3315509,-83.0466403" } ], "locationText" : "Detroit, Michigan, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond promptly to customer inquiries, Resolve customer issues efficiently, Document customer interactions, Maintain detailed records in CRM, Collaborate with other departments, Address and escalate complex problems, Provide product and service information, Assist with order processing", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain detailed records", "problemSolvingSkills" : "Problem-solving; Conflict resolution; Troubleshooting", "outcomesObjectives" : "Ensuring customer satisfaction", "qualificationsBasic" : "Proven experience in customer support, Excellent verbal and written communication skills, Problem-solving and conflict resolution abilities, Ability to handle high-pressure situations, Familiarity with customer support software and CRM tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description: We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer issues efficiently by troubleshooting and providing accurate information. * Document customer interactions and maintain detailed records in the CRM system. * Collaborate with other departments to address and escalate complex problems when needed. * Provide product and service information to customers and assist with order processing. ## Qualifications Requirements * Proven experience in customer support or a related role. * Excellent verbal and written communication skills. * Strong problem-solving and conflict resolution abilities. * Ability to handle high-pressure situations with patience and professionalism. * Familiarity with customer support software and CRM tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Respond promptly to customer inquiries. Resolve customer issues efficiently", "postedDate" : "2026-06-15T00:13:37.000", "createdAt" : "2026-06-15T23:45:33.598", "lastUpdated" : "2026-06-16T10:19:52.698", "ingestTimestamp" : "2026-06-15T23:45:33.598", "mongoId" : "6a305981f292fd229cf484d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a210eb674d8ee00a0af932d", "title" : "Customer Growth Associate, Google Customer Solutions, Dutch Market (English, Dutch)", "company" : "Google", "industry" : "Technology", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level roles in Dublin, adjusted for the technology industry and a large global company like Google." }, "location" : "[Dublin, Ireland, [1 Grand Canal Plaza, Grand Canal Street Upper, Dublin, D04 HR25, Ireland], Dublin, D04 HR25, D, IE]", "locations" : [ "[Dublin, Ireland, [1 Grand Canal Plaza, Grand Canal Street Upper, Dublin, D04 HR25, Ireland], Dublin, D04 HR25, D, IE]" ], "timestamp" : "2026-06-16T11:25:34.099", "fingerprint" : "d09958f6b3c8d3e2e8f1ad009ca4c1cc6a052983725d1b2fbdf1ccabf13b2e66", "source" : "google", "language" : "en", "externalId" : "85296998185345734", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dublin", "state" : "Leinster", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.3493795,-6.2605593" } ], "locationText" : "Dublin, Leinster, Ireland", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Customer Growth Associate, Google Customer Solutions, Dutch Market (English, Dutch) at Google", "postedDate" : "2026-06-16T01:52:11.435", "createdAt" : "2026-06-16T01:52:11.435", "lastUpdated" : "2026-06-16T11:25:34.099", "ingestTimestamp" : "2026-06-16T01:52:11.435", "mongoId" : "6a210eb674d8ee00a0af932d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c7b6e74d8ee00a09498c8", "title" : "Customer Support Specialist", "company" : "Convera", "industry" : "FinTech", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Prague, Czech Republic, adjusted for the FinTech industry and company size." }, "location" : "Czechia", "locations" : [ "Czechia" ], "timestamp" : "2026-06-15T21:26:35.994", "fingerprint" : "ac95301a5b13cee47038c44d3feab6e7abe357fdd9ee8813174709db9dea4447", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/convera/jobs/4880934101", "externalId" : "4880934101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.0874654,14.4212535" } ], "locationText" : "Prague, Czech Republic", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "professionalSkills" : [ "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management" ], "hardSkillsList" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Case management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Transaction validation", "level" : "intermediate" }, { "name" : "Documentation maintenance", "level" : "intermediate" }, { "name" : "Workload management", "level" : "intermediate" }, { "name" : "Queue management", "level" : "intermediate" }, { "name" : "Priority management", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Key performance indicators", "level" : "intermediate" }, { "name" : "Knowledge sharing", "level" : "intermediate" }, { "name" : "Best-practice support", "level" : "intermediate" }, { "name" : "Quality reviews", "level" : "intermediate" }, { "name" : "Team discussions", "level" : "intermediate" }, { "name" : "Capability building", "level" : "intermediate" }, { "name" : "Subject matter expert", "level" : "intermediate" } ], "majorSkills" : "Customer Support, Case Management, Problem Solving, Transaction Processing", "majorSkillsList" : [ "Customer Support", "Case Management", "Problem Solving", "Transaction Processing" ], "coreResponsibilities" : "Manage customer interactions across phone, case management, and, Take ownership of complex customer enquiries and escalated, Investigate customer enquiries and escalated cases through resolution, Deliver timely, professional, and customer-focused solutions, Balance operational and risk considerations, Function as an escalation point for customer, transaction,, Analyze complex customer and operational scenarios, Determine appropriate resolutions, Identify potential risks, anomalies, or recurring issues, Escalate risks, anomalies, or recurring issues when necessary, Ensure adherence to regulatory, legal, and internal policy, Support audit readiness, reporting accuracy, and compliance, Support complaint-handling frameworks and control standards, Process and validate customer transactions, Ensure compliance with established procedures, service level agreements,, Investigate and resolve transaction-related issues, exceptions, and discrepancies, Maintain accurate and up-to-date documentation across support and, Effectively manage workloads, queues, and priorities, Achieve service and quality targets, Ensure delivery towards SLAs and KPIs, Partner with teams across Customer Support, Sales, Treasury,, Resolve issues efficiently, Contribute to process improvements and operational initiatives, Enhance customer experience and efficiency, Support the implementation and enhancement of tools, processes,, Share insights and recommendations to improve service delivery, Support operational and cross-functional projects, Track project timelines, actions, and deliverables, Provide guidance and mentoring to colleagues, Share knowledge and best practices, Assist with onboarding and development of new team, Contribute to quality reviews, team discussions, and continuous, Support local Leaders with day-to-day operational activities, Support local Leaders with project assignments, Function as a subject matter expert for complex", "teamCollaboration" : "Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations; Collaborate across teams", "projectManagementSkills" : [ "Project management", "Timeline management" ], "domainKnowledge" : "Regulated financial environment; Transaction processing; Payments; Financial services", "domainList" : [ "regulated-financial-environment", "transaction-processing", "payments", "financial-services" ], "domainSpecificKnowledge" : [ "Regulated financial environment", "Transaction processing", "Payments", "Financial services" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation maintenance", "continuousLearning" : "Continuous improvement mindset; Personal development; Professional development; Continuous capability building", "innovationCreativity" : "Process improvements; Operational initiatives", "problemSolvingSkills" : "Analytical; Problem-solving abilities; Root cause analysis", "outcomesObjectives" : "Effective handling of complex cases and escalations; Accuracy and compliance in transaction processing; Contribution to team performance; Stakeholder management; Process improvements", "qualificationsBasic" : "2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment, Experience managing escalations and resolving non-routine customer issues, Proven ability to work independently while operating within established policies and procedures, Fluency in Czech, English is the working language", "qualificationsPreferred" : "Knowledge about project and timeline management", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Customer Support Specialist (EMEA) - Prague Location: Prague Department: Customer Care Convera is seeking an experienced Customer Support Specialist to join our team in Prague. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences while supporting transaction processing, issue resolution, project management, and operational excellence across the EMEA region. This role is ideal for an experienced customer support professional who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about providing outstanding service while maintaining high standards of compliance and risk management. In this hybrid role you will combine customer support, transaction processing, escalation management, and service delivery in a regulated financial environment. The role requires fluency in both Czech English is the working language Responsibilities: Customer Support & Case Management (primary focus) Manage customer interactions across phone, case management, and digital channels Take ownership of complex customer enquiries and escalated cases from investigation through resolution Deliver timely, professional, and customer-focused solutions while balancing operational and risk considerations Function as an escalation point for customer, transaction, and process-related enquiries Problem Solving (primary focus) Analyze complex customer and operational scenarios to determine appropriate resolutions Identify potential risks, anomalies, or recurring issues and escalate when necessary Ensure adherence to regulatory, legal, and internal policy requirements Support audit readiness, reporting accuracy, and compliance with complaint-handling frameworks and control standards Transaction Processing & Operational Excellence Process and validate customer transactions in accordance with established procedures, service level agreements, and regulatory requirements Investigate and resolve transaction-related issues, exceptions, and discrepancies Maintain accurate and up-to-date documentation across support and operational systems Effectively manage workloads, queues, and priorities to achieve service and quality targets Ensure delivery towards SLAs and KPIs Collaboration & Continuous Improvement Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations to resolve issues efficiently Contribute to process improvements and operational initiatives that enhance customer experience and efficiency Support the implementation and enhancement of tools, processes, and regulatory changes Share insights and recommendations to improve service delivery and operational performance Support operational and cross-functional projects, including tracking timelines, actions, and deliverables Team Support Provide guidance and mentoring to colleagues through knowledge sharing and best-practice support Assist with onboarding and development of new team members Contribute to quality reviews, team discussions, and continuous capability building Support local Leaders with day-to-day operational activities as well as project assignments as required Function as a subject matter expert for complex cases and processes Success in this role will be measured by: Effective handling of complex cases and escalations Accuracy and compliance in transaction processing Contribution to team performance, stakeholder management and process improvements What we are looking for Required Experience 2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment Experience managing escalations and resolving non-routine customer issues Proven ability to work independently while operating within established policies and procedures Knowledge about project and timeline management Skills & Competencies Strong analytical and problem-solving abilities Excellent verbal and written communication skills High attention to detail with a focus on accuracy and compliance Ability to manage multiple priorities in a dynamic, fast-paced environment Customer-centric mindset with strong professionalism and resilience Confidence influencing outcomes and collaborating across teams Continuous improvement mindset with a commitment to personal and professional development", "summaryDescription" : "Customer Support Specialist at Convera. Skills: Customer Support, Case Management, Problem Solving, Transaction Processing. Manage customer interactions across phone, case management, and. Take ownership of complex customer enquiries and escalated", "postedDate" : "2026-06-14T20:05:37.025", "createdAt" : "2026-06-14T20:05:37.025", "lastUpdated" : "2026-06-15T21:26:35.994", "ingestTimestamp" : "2026-06-14T20:05:37.025", "mongoId" : "6a2c7b6e74d8ee00a09498c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert", "Customer Support", "Case Management", "Problem Solving", "Transaction Processing", "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management", "Timeline management", "Regulated financial environment", "Payments", "Financial services" ], "skillCount" : 37, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5de874d8ee00a08df672", "title" : "Dutch Speaking Customer Support Specialist - Work In Sofia - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "BGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Support Specialist in Sofia, Bulgaria, adjusted for full-time onsite work and paid relocation." }, "location" : "Lisbon, Lisbon, Portugal", "locations" : [ "Lisbon, Lisbon, Portugal" ], "timestamp" : "2026-06-14T22:19:47.725", "fingerprint" : "a15dc7c8df8be745744e0a86e194f7e73a85102eba053a09650791f4bd454ef5", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/ECC4A84488/apply", "externalId" : "ECC4A84488", "industryFunction" : { }, "locationPoint" : "38.72509,-9.1498", "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide exceptional customer support, Resolve customer inquiries, Maintain accurate documentation, Collaborate with internal teams, Stay well-informed about products, Engage in continuous learning", "teamCollaboration" : "Collaborate with internal teams", "toolProficiency" : [ "CRM tools" ], "documentationSkills" : "Maintain accurate documentation", "continuousLearning" : "Fully Paid Training; Engage in continuous learning", "problemSolvingSkills" : "Excellent problem-solving abilities", "specialRequirements" : "Willingness to relocate to Sofia", "qualificationsBasic" : "Fluency in Dutch, English proficiency", "qualificationsPreferred" : "Previous experience in customer support, Familiarity with CRM tools", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Mercier Consultancy MD is looking for a dedicated Dutch Speaking Customer Support Specialist to join our vibrant team in Sofia, Bulgaria. This position offers paid relocation support, making it an excellent opportunity for Dutch speakers seeking a new career challenge in an international environment. As part of our customer support team, you will provide top-quality assistance to Dutch-speaking clients, ensuring their satisfaction and building long-term relationships. ### Key Responsibilities * Provide exceptional customer support to Dutch-speaking clients through various communication channels such as phone, email, and chat. * Resolve customer inquiries efficiently and professionally, delivering timely solutions. * Maintain accurate documentation of all client interactions and follow-ups. * Collaborate with internal teams to address complex customer issues and improve service quality. * Stay well-informed about products, services, and company policies to provide accurate information. * Engage in continuous learning and training to enhance skills and knowledge. **Requirements** * Fluency in Dutch (spoken and written) is essential; English proficiency is an advantage. * Previous experience in customer support or related fields is preferred. * Strong communication and interpersonal skills to effectively interact with clients. * Excellent problem-solving abilities and a customer-focused approach. * Familiarity with CRM tools and general computer literacy. * Ability to work independently and as part of a team. * Willingness to relocate to Sofia with relocation expenses covered by the company. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. And Much More...", "summaryDescription" : "Dutch Speaking Customer Support Specialist - Work In Sofia - Paid Relocation at Mercier Consultancy Group. Provide exceptional customer support. Resolve customer inquiries", "postedDate" : "2026-05-30T00:00:00.000", "createdAt" : "2026-06-12T22:45:46.452", "lastUpdated" : "2026-06-14T22:19:47.725", "ingestTimestamp" : "2026-06-12T22:45:46.452", "mongoId" : "6a2c5de874d8ee00a08df672", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/ECC4A84488", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "CRM tools" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 15, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cf9a674d8ee00a0a9b525", "title" : "Support Specialist, German speaking", "company" : "Lightspeed", "industry" : "Customers", "salary" : { "min" : 37000.0, "max" : 52000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Support Specialist in London, UK, adjusted for the SaaS industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T04:38:53.857", "fingerprint" : "f8e9ce4e2368d5f295eb6244be83255c5f0e2b267a6ce2901179c5c8e1a5c5e2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/dee8390d-9efa-4147-9df2-e8412d4012a1/application", "externalId" : "dee8390d-9efa-4147-9df2-e8412d4012a1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Support Specialist, German speaking at Lightspeed", "createdAt" : "2026-06-14T18:43:42.129", "lastUpdated" : "2026-06-16T04:38:53.857", "ingestTimestamp" : "2026-06-14T18:43:42.129", "mongoId" : "6a2cf9a674d8ee00a0a9b525", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305cdef292fd229cf63f49", "title" : "Internship - Inbound Sales Agent - Dutch Speaking", "salary" : { "min" : 12000.0, "max" : 18000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level internship in Madrid, Spain, adjusted for the sales industry." }, "location" : "Madrid", "locations" : [ "Madrid" ], "timestamp" : "2026-06-16T08:12:06.457", "fingerprint" : "314612ec01898bfeed45adbab86db7aca8868f19244e66c848e23d4ec6b3bfcd", "source" : "jazzhr", "language" : "en", "externalId" : "oTnQ4brZeA", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4167820,-3.7035070" } ], "locationText" : "Madrid, Spain", "employmentType" : "INTERNSHIP", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Internship - Inbound Sales Agent - Dutch Speaking", "createdAt" : "2026-06-15T22:24:26.853", "lastUpdated" : "2026-06-16T08:12:06.457", "ingestTimestamp" : "2026-06-15T22:24:26.853", "mongoId" : "6a305cdef292fd229cf63f49", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d143374d8ee00a0ae7478", "title" : "Customer Support Specialist", "company" : "Alt Legal", "industry" : "SaaS", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in the Philippines SaaS industry, adjusted for remote work." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-16T04:31:43.501", "fingerprint" : "862a25b16e16209d4bed4448a17a55148299dab57dbe3d525378e71aea333e78", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://alt-legal.breezy.hr/p/93ce9bca3fee-customer-support-specialist", "externalId" : "93ce9bca3fee", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "domainKnowledge" : "Legal technology", "domainList" : [ "legal-technology" ], "domainSpecificKnowledge" : [ "Legal technology" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Customer Support Specialist at Alt Legal (Remote) Location: Remote Only The Company: Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals’ lives easier. 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We serve customers primarily in North America, Asia, and Japan,", "summaryDescription" : "Customer Support Specialist at MCR Media Group", "createdAt" : "2026-06-14T20:30:35.507", "lastUpdated" : "2026-06-16T01:55:49.830", "ingestTimestamp" : "2026-06-14T20:30:35.507", "mongoId" : "69ced6842beec4dd3d84529a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4962beec4dd3d931971", "title" : "Customer support (French speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority customer support role in Cork, Ireland, adjusted for the technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-15T03:16:44.762", "fingerprint" : "6203533224aaee829fc471dcbd57415432c95f181e7977b48946ad7c3189498d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385206/apply", "externalId" : "e6732fbd-f2b7-43d4-835c-66c0d02ea6f5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Network connectivity", "professionalSkills" : [ "Customer account security", "Technical support" ], "hardSkillsList" : [ "Technical assessment" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Technical troubleshooting" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products and, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams, Ensure seamless service delivery", "teamCollaboration" : "Cross-functional teams; Other customer support teams", "domainKnowledge" : "Global broadband access; Satellite constellations; LEO satellites; Digital divide; Internet service; Network connectivity", "domainList" : [ "global-broadband-access", "satellite-constellations", "leo-satellites", "digital-divide", "internet-service", "network-connectivity" ], "domainSpecificKnowledge" : [ "Global broadband access", "Satellite constellations", "LEO satellites", "Digital divide", "Internet service", "Network connectivity" ], "communicationSkills" : "Professional communication; Clear communication", "documentationSkills" : "Document technical issues; Document resolutions", "continuousLearning" : "Learning new technologies", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtaining export licenses", "qualificationsBasic" : "High school diploma or equivalent, French and English language skills (C1+), Experience resolving technical issues related to internet service, network connectivity, or end customer equipment, Understanding of internet technologies, Ability to convey insights from complex analyses, Ability to clearly document technical issues and associated solutions, Availability to work flexible schedule/shift", "qualificationsPreferred" : "Experience in direct to consumer or business ISP and/or Satellite technical support, Ability to document technical customer issues in notes that are easily understood by other users, Technical curiosity and enthusiasm for learning new technologies, Proven success working in a fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong French and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (French speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical troubleshooting. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T10:18:36.868", "createdAt" : "2026-06-13T10:18:36.868", "lastUpdated" : "2026-06-15T03:16:44.762", "ingestTimestamp" : "2026-06-13T10:18:36.868", "mongoId" : "69d5e4962beec4dd3d931971", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385206/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical assessment", "Critical thinking", "Customer support", "Technical troubleshooting", "Customer account security", "Technical support", "Global broadband access", "Satellite constellations", "LEO satellites", "Digital divide", "Internet service", "Network connectivity" ], "skillCount" : 12, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2ca41374d8ee00a09afdf9", "title" : "Customer Support Specialist - Aduanas", "company" : "TP Laser", "industry" : "Logistics", "salary" : { "min" : 180000.0, "max" : 270000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Mexico City, Mexico, adjusted for the logistics industry." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-16T05:04:51.485", "fingerprint" : "69f938834e6f025511e72f26c333bab89d98d0d0cce3281cdd8b0ec49f4ebb7b", "source" : "greenhouse", "language" : "es", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/4919545008", "externalId" : "4919545008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Mexico", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Mexico", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Excel", "professionalSkills" : [ "Customs clearance", "Foreign trade" ], "hardSkillsList" : [ "Customs declaration capture", "Database management", "Reporting" ], "hardSkills" : [ { "name" : "Customs declaration capture", "level" : "intermediate" }, { "name" : "Database management", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Import/Export, Customs operations", "majorSkillsList" : [ "Import/Export", "Customs operations" ], "coreResponsibilities" : "Monitor transport functions, Manage transport functions, Administer transport functions, Monitor customs functions, Manage customs functions, Administer customs functions, Ensure accurate delivery, Ensure timely delivery, Ensure cost-effective delivery, Provide excellent customer service, Handle customer inquiries, Track cargo, Track operation progress, Request documents, Coordinate customs clearance, Ensure compliance with tariffs, Report discrepancies, Report merchandise damage, Report shipment status, Capture customs declarations, Open consolidated declarations, Close consolidated declarations, Prepare remittances, Fill customs declarations, Manage databases, Generate reports", "domainKnowledge" : "Import and Export; Customs legislation; Foreign trade legislation; Tariff fractions; Customs declarations; Maritime declarations; Air declarations; Rail declarations; Land declarations; Special operations", "domainList" : [ "import-and-export", "customs-legislation", "foreign-trade-legislation", "tariff-fractions", "customs-declarations", "maritime-declarations", "air-declarations", "rail-declarations", "land-declarations", "special-operations" ], "domainSpecificKnowledge" : [ "Import and Export", "Customs legislation", "Foreign trade legislation", "Tariff fractions", "Customs declarations", "Maritime declarations", "Air declarations", "Rail declarations", "Land declarations", "Special operations" ], "toolProficiency" : [ "Customs declaration systems", "Office 365" ], "qualificationsBasic" : "0-2 years experience in Foreign Trade, Knowledge of Customs and Foreign Trade Legislation, Bachelor's in Foreign Trade, Logistics or related, Basic knowledge of customs declaration systems", "qualificationsPreferred" : "Basic English, Office 365 Management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Horario de trabajo: 8:30 a 6:00 pm Modelo de trabajo: En sitio Req #: 1822 Empleador: TP Laser, S. de R. L. Acerca del rol Uber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas de atención al cliente con experiencia en el campo de Importación y Exportació n. Nuestros especialistas desarrollarán las actividades de monitorear, gestionar y administrar las funciones de transporte y aduanas para garantizar la entrega precisa y oportuna del producto de la manera más eficiente y rentable, con el fin de brindar un excelente servicio al cliente. Actividades Esenciales Atención a clientes (Revisión y seguimiento de la carga, asi como del progreso de las operaciones aduaneras) Solicitar documentos y coordinar el despacho aduanero de las mercancías, asi como el aseguramiento del cumplimiento de RRNA (fracciones arancelarias, permisos, avisos automáticos, etc) Reportar cualquier discrepancia, daño de mercancía o estatus de su embarque al cliente. Captura de pedimentos (marítimo, aereo, ferrocarril, terrestre, operaciones especiales) Apertura y cierre de pedimentos consolidados. Elaboración de remesas. Llenado del pedimento conforme el anexo 22 Manejo de base de datos y reporteo (Excel) Cualificaciones Básicas 0-2 años de experiencia relacionada al Comercio Exterior Conocimiento en Legislación Aduanera y de Comercio Exterior Licenciatura en Comercio Exterior, Logistica o afín Conocimiento básico de sistemas de captura de pedimentos Cualificaciones Preferidas Ingles Básico Manejo de Office 365 (Word, Excel, PowerPoint, Outlook) Acerca de TP Laser Uber Freight Mexico Customs, powered by TP Laser como socio comercial de Uber Freight en México, ofrece servicios personalizados de despacho aduanal entre México y Estados Unidos, respaldados por una combinación inigualable de tecnología innovadora y un equipo dedicado de expertos en materia de comercio exterior que ofrece tranquilidad a través de SOPs estandarizados y nuestra plataforma única, Customs Portal, que brinda total control y visibilidad de operaciones aduanales. Esto crea una experiencia de extremo a extremo sin interrupciones, integrándose plenamente con todas las soluciones logísticas de Uber Freight. EEOC TP Laser se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.", "summaryDescription" : "Customer Support Specialist - Aduanas at TP Laser. Skills: Import/Export, Customs operations. Monitor transport functions. Manage transport functions", "postedDate" : "2026-06-14T20:08:31.641", "createdAt" : "2026-06-14T20:08:31.641", "lastUpdated" : "2026-06-16T05:04:51.485", "ingestTimestamp" : "2026-06-14T20:08:31.641", "mongoId" : "6a2ca41374d8ee00a09afdf9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customs declaration capture", "Database management", "Reporting", "Import/Export", "Customs operations", "Customs clearance", "Foreign trade", "Import and Export", "Customs legislation", "Foreign trade legislation", "Tariff fractions", "Customs declarations", "Maritime declarations", "Air declarations", "Rail declarations", "Land declarations", "Special operations", "Customs declaration systems", "Office 365" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2caf5b74d8ee00a09d6b88", "title" : "Customer Support Specialist", "company" : "Envoy", "industry" : "Cost of Goods Sold", "salary" : { "min" : 80000.0, "max" : 87000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Austin, TX", "locations" : [ "Austin, TX" ], "timestamp" : "2026-06-15T05:02:41.204", "fingerprint" : "e7d3ba6461b45c2497985edc50c6db3fbc7c9fc8079f9232cc32219a1240c5b5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/envoy/321cd1d5-ded4-42e9-9ab3-cd027ca817c0/application", "externalId" : "321cd1d5-ded4-42e9-9ab3-cd027ca817c0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Web development", "professionalSkills" : [ "Customer advocacy", "Troubleshooting", "Customer relations", "Value realization", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Technical troubleshooting", "Product knowledge", "Issue management", "Software troubleshooting", "Hardware troubleshooting", "Wireless connectivity troubleshooting" ], "softSkillsList" : [ "Analytical skills", "Decision-making skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "Issue management", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Wireless connectivity troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical skills" }, { "name" : "Decision-making skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Customer support, Technical support, Troubleshooting, Product knowledge", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting", "Product knowledge" ], "coreResponsibilities" : "Own inbound customer communications, Resolve customer issues, Leverage troubleshooting skills, Leverage product knowledge, Resolve technical customer cases, Investigate technical customer cases, Develop product knowledge, Troubleshoot software issues, Troubleshoot hardware issues, Troubleshoot connectivity issues, Report product issues, Develop best practices, Document best practices, Enhance troubleshooting processes, Influence support processes, Shape customer support tone", "teamCollaboration" : "Collaborate with teams; Elevate customer concerns; Work with product teams; Work with engineering teams; Cross-functional teams; Internal partners", "domainKnowledge" : "Enterprise Software; SaaS solution; DNS; HTTP; TLS; Certificates", "domainList" : [ "enterprise-software", "saas-solution", "dns", "http", "tls", "certificates" ], "domainSpecificKnowledge" : [ "Enterprise Software", "SaaS solution", "DNS", "HTTP", "TLS", "Certificates" ], "toolProficiency" : [ "JIRA", "Intercom", "Salesforce", "Zendesk" ], "communicationSkills" : "Technical communication; Written skills; Verbal skills", "documentationSkills" : "Content development; Document best practices", "problemSolvingSkills" : "Troubleshoot issues; Diagnose problem areas; Solve complex problems", "specialRequirements" : "On-call rotation", "qualificationsBasic" : "BAS degree required, 3+ years experience, Technical support experience, B2B experience, JIRA experience, CRM systems experience", "qualificationsPreferred" : "Basic SQL knowledge, Basic web development knowledge, Enterprise customer experience, Printer troubleshooting experience, Network connectivity troubleshooting experience, IPad troubleshooting experience, Internet knowledge, Bilingual", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location. From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform. With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale. Learn more at envoy.com http://envoy.com ABOUT THE ROLE The ideal candidate is a technically proficient and dedicated customer advocate capable of dissecting and resolving intricate customer queries; a self-starter driven by motivation to excel. This role suits someone eager to collaborate with various teams to identify, troubleshoot, and elevate customer concerns to our product and engineering teams. The ability to thrive in a dynamic, fast-paced setting, maintain meticulous attention to detail, and effectively influence cross-functional teams is essential. Working hours for this position are Monday - Friday with a start time of 11AM CDT, +/- 1 hour as needed. Envoy is currently in office 4x per week Monday through Thursday. YOU WILL - Own inbound customer communications via email and/or live chat from initial contact until resolution to make sure our customers – Envoy admins and/or their employees/visitors – are supported every step of the way; phone/screen-sharing support may be required. - Leverage advanced troubleshooting skills and deep product knowledge to resolve issues as quickly as possible; review, investigate, and resolve technical customer cases within the target SLAs - Develop an encyclopedia of knowledge about how Envoy works - our customers need help troubleshooting a wide range of issues across software, hardware (mobile devices, iPads and printers), wireless connectivity, and software products so we need to be ready for anything. - Provide a closed-loop feedback communication channel with internal partners through identifying and reporting trends in key difficulties that customers are experiencing - Absorb additional Support related tasks such as bug reporting, content development, and other initiatives across the team - Develop and document best practices to our internal knowledge base to enhance troubleshooting processes for the frontline team - Influence support processes and shape the tone of Envoy’s customer support on a team that spans time zones - Able to participate in a teamwide Sunday on-call rotation (2 hours in length) every 8-12 weeks YOU HAVE - BA/BS degree required or equivalent experience - 3+ years’ experience in a Customer Support/Experience function; hands-on experience in a technical support capacity; advanced troubleshooting (versus account management, trust & safety, and other general customer care) is required. - Prior B2B experience, with a strong understanding of business-client relationships and enterprise solutions; experience aiding customers using an Enterprise Software or SaaS solution - Experience with leveraging JIRA as an issue management platform to track and report on product issues - Experience with Intercom, Salesforce, Zendesk, or other CRM systems. - Ability to diagnose and recognize problem areas and collaborate with internal and external teams towards resolution - Outstanding technical communication - ability to explain complex challenges succinctly to both technical and non-technical audiences in primarily written channels. Exceptional verbal and written skills are essential. - Strong analytical, decision-making and problem-solving skills - you are adept at making informed decisions to effectively solve complex problems - Comfortable working in a dynamic, fast-paced environment with a proven ability to multi-task and operate with a sense of urgency and keen attention to detail - Ability to establish and foster critical relationships with customers & cross-functional stakeholders - Self-motivated and able to work proactively; not afraid to take the initiative! NICE TO HAVE - Basic to working knowledge of SQL - Basic knowledge of web development technology - Experience working with Enterprise customers to help resolve complex technical issues. - Knowledge and experience setting up and troubleshooting equipment like printers, network connectivity, and iPads - You understand how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc). - Being bilingual is always a plus! By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here https://envoy.com/privacypolicy/. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.", "summaryDescription" : "Customer Support Specialist at Envoy. Skills: Customer support, Technical support, Troubleshooting, Product knowledge. Own inbound customer communications. Resolve customer issues", "createdAt" : "2026-06-14T04:39:43.400", "lastUpdated" : "2026-06-15T05:02:41.204", "ingestTimestamp" : "2026-06-14T04:39:43.400", "mongoId" : "6a2caf5b74d8ee00a09d6b88", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 87000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Technical troubleshooting", "Product knowledge", "Issue management", "Software troubleshooting", "Hardware troubleshooting", "Wireless connectivity troubleshooting", "Analytical skills", "Decision-making skills", "Problem-solving skills", "Customer support", "Technical support", "Troubleshooting", "Customer advocacy", "Customer relations", "Value realization", "Customer retention", "Customer satisfaction", "Enterprise Software", "SaaS solution", "DNS", "HTTP", "TLS", "Certificates", "JIRA", "Intercom", "Salesforce", "Zendesk" ], "skillCount" : 27, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "69e104382beec4dd3def1965", "title" : "Customer support (German speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support role in Cork, Ireland, adjusted for the Technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-14T23:50:40.985", "fingerprint" : "af48a57ec30ca0f037a4e76a03415a2e310210eb780293933a0250dd9851feed", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385982/apply", "externalId" : "abccb073-1f82-4b8f-af19-7de78cf971cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Windows, Microsoft Office", "professionalSkills" : [ "Customer account security", "Technical support", "Customer service" ], "hardSkillsList" : [ "Technical troubleshooting", "Documentation" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical support, Problem-solving", "majorSkillsList" : [ "Customer support", "Technical support", "Problem-solving" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products, Stay current on new Amazon Leo features, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams", "teamCollaboration" : "Customer support teams; Leadership; Cross-functional teams", "domainKnowledge" : "Internet service; Network connectivity; End customer equipment; Global broadband access; LEO satellites", "domainList" : [ "internet-service", "network-connectivity", "end-customer-equipment", "global-broadband-access", "leo-satellites" ], "domainSpecificKnowledge" : [ "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites" ], "toolProficiency" : [ "Windows", "Microsoft Office" ], "communicationSkills" : "Professional communication; Clear communication; Convey insights", "documentationSkills" : "Document technical issues; Document solutions; Document steps; Document resolutions", "continuousLearning" : "Stay current on new products; Stay current on new features", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtain export licenses", "qualificationsBasic" : "High school diploma or equivalent, German and English language skills (C1+), Experience resolving technical issues, Understanding of internet technologies, Complete technical assessment, Excellent communication skills, Convey insights from complex analyses, Clearly document technical issues, Availability to work flexible schedule/shift, Proficiency with Windows, Proficiency with Microsoft Office applications", "qualificationsPreferred" : "Experience in ISP technical support, Experience in Satellite technical support, Document technical customer issues in notes, Technical curiosity, Enthusiasm for learning new technologies, Helping customers succeed, Proven success in fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong German and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays - Proficiency with Windows and Microsoft Office applications Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (German speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical support, Problem-solving. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T02:53:18.800", "createdAt" : "2026-06-13T02:53:18.800", "lastUpdated" : "2026-06-14T23:50:40.985", "ingestTimestamp" : "2026-06-13T02:53:18.800", "mongoId" : "69e104382beec4dd3def1965", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385982/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical troubleshooting", "Documentation", "Critical thinking", "Customer support", "Technical support", "Problem-solving", "Customer account security", "Customer service", "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites", "Windows", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2cd71e74d8ee00a0a4053c", "title" : "Associate Technical Support Specialist (Spanish Speaking)", "company" : "Hinge Health", "industry" : "Operations", "salary" : { "min" : 18.85, "max" : 31.25, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-16T02:18:40.244", "fingerprint" : "50d5333296f901517e91a759b1ed97df239f21c7c12058e28841a765baebb0dc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/hinge-health/43586d0c-8278-4734-895c-584f2f4b6bb6/application", "externalId" : "43586d0c-8278-4734-895c-584f2f4b6bb6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "THE OPPORTUNITY Every day, thousands of people begin their Hinge Health journey — and their very first experience with our technology shapes whether they'll stick with a program that can reduce pain by 68% and prevent unnecessary surgeries. As an Associate Technical Support Specialist, you are the frontline advocate who removes technical barriers so our members can focus on what matters: getting better. You'll diagnose hardware and software issues, guide new members through onboarding, and ensure that every interaction reflects the warmth and clinical excellence Hinge Health is known for. If you're energized by solving problems quickly, communicating with empathy, and supporting a mission that transforms lives, this role was made for you. WHAT YOU'LL ACCOMPLISH In your first 3 months: - Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing. - Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards. - Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows. In your first 6 months: - Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products. - Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides. - Consistently meet key organizational metrics for quality, productivity, and member satisfaction. In your first year: - Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability. - Proactively identify recurring technical patterns and recommend process improvements to reduce member friction. - Demonstrate mastery across all support channels, contributing to a best-in-industry member experience. WHO YOU ARE - A Learn-it-all: You approach unfamiliar technical challenges with curiosity and a growth mindset, quickly building expertise in new tools and products. - An Effective Communicator: You convey complex technical information with clarity, warmth, and empathy — whether on a phone call, in an email, or over chat. - Accountable: You take ownership of every member interaction, following through until the issue is fully resolved and the member is set up for success. - Resilient & Adaptable: You thrive in a fast-paced, evolving environment and can juggle multiple tasks simultaneously without losing attention to detail. BASIC REQUIREMENTS - 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience. - Excellent written and verbal communication skills with a member-facing orientation. - Demonstrated ability to multitask across phone, email, and chat queues effectively. - Proficiency in conducting root cause analysis for technical issues and strong analytical/problem-solving skills. - Flexibility with schedule — work hours based on business needs and may include nights and weekends. - Ability to work effectively in a remote environment with excellent punctuality and proactive communication. - Fluency in Spanish (written and verbal) PREFERRED REQUIREMENTS - Experience with customer support tools (e.g., Zoom, Freshdesk, Salesforce). - Familiarity with mobile and/or data management tools (e.g., Mixpanel, JIRA, Tableau, Auth0, Esper MDM). - Healthcare background and/or previous healthcare tech experience, especially at a startup. - Familiarity with PHI/PII compliance standards for healthcare users. - Technical support or logistics experience with medical devices & hardware. - Bilingual (Spanish or French). About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/http://www.hingehealth.com What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/ Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com http://hingehealth.com\" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.", "summaryDescription" : "Associate Technical Support Specialist (Spanish Speaking) at Hinge Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:06:10.011", "lastUpdated" : "2026-06-16T02:18:40.244", "ingestTimestamp" : "2026-06-14T21:06:10.011", "mongoId" : "6a2cd71e74d8ee00a0a4053c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 31, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6acf74d8ee00a090e2b6", "title" : "Psychologist - 24/7 Dutch Speaking (Freelance)", "company" : "OpenUp", "industry" : "Healthcare", "salary" : { "min" : 41600.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Psychologist in the Netherlands, adjusted for remote work and freelance employment type." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T10:46:03.519", "fingerprint" : "8fc0a6363961510d3e15a2bd85afef13d63ec551870d85c4e09957fff9fcecc5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.eu.greenhouse.io/openup/jobs/4890442101?gh_jid=4890442101", "externalId" : "4890442101", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Digital tools usage" ], "hardSkillsList" : [ "Psychological support", "Coaching" ], "softSkillsList" : [ "Reliable", "Reflective", "Motivated to learn", "Calm under pressure", "Independent", "Responsible" ], "hardSkills" : [ { "name" : "Psychological support", "level" : "intermediate" }, { "name" : "Coaching", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Reliable" }, { "name" : "Reflective" }, { "name" : "Motivated to learn" }, { "name" : "Calm under pressure" }, { "name" : "Independent" }, { "name" : "Responsible" } ], "majorSkills" : "Mental well-being support, On-call support", "majorSkillsList" : [ "Mental well-being support", "On-call support" ], "coreResponsibilities" : "Cover 24/7 on-call line, Provide immediate emotional support, Help users feel heard, Help users feel grounded, Help users feel supported, Guide users to next step, Document input briefly, Hand over input to day team", "teamCollaboration" : "Experienced psychologists; Supportive operations team", "domainKnowledge" : "Prevention focus; Everyday challenges support; Work-related stress; Self-confidence; Relationship dynamics; Uncertainty about life direction; Acute stress; Anxiety; Panic; Digital tools; Protocols; Escalation guidelines", "domainList" : [ "prevention-focus", "everyday-challenges-support", "work-related-stress", "self-confidence", "relationship-dynamics", "uncertainty-about-life-direction", "acute-stress", "anxiety", "panic", "digital-tools", "protocols", "escalation-guidelines" ], "domainSpecificKnowledge" : [ "Prevention focus", "Everyday challenges support", "Work-related stress", "Self-confidence", "Relationship dynamics", "Uncertainty about life direction", "Acute stress", "Anxiety", "Panic", "Digital tools", "Protocols", "Escalation guidelines" ], "communicationSkills" : "Clear communication; Explaining processes; Setting expectations; Redirecting users", "documentationSkills" : "Brief documentation", "continuousLearning" : "Structured learning path; Intervision sessions; Case reflections; Expert-led discussions", "specialRequirements" : "24/7 on-call shifts, On-call shifts one/two weeks/month, Weekday on-call 5PM-8AM, Weekend on-call Friday 5PM-Monday 8AM, Freelance role, Antivirus enabled on laptop", "outcomesObjectives" : "Make mental well-being accessible; Support people with everyday challenges", "qualificationsBasic" : "Master's degree in Psychology, 1-3 years psychological support experience, Native-level Dutch fluency, English communication skills, Owns laptop with Windows 10+, Owns laptop with MacOS Ventura+", "qualificationsPreferred" : "Experience in coaching, Experience in related settings", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who we are At OpenUp, our mission is to make mental well-being accessible to everyone. We support companies, their employees, and their families with proactive and practical mental health services. Through our platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed experts. We believe that mental and physical well-being are deeply connected. With Lifestyle Experts focusing on nutrition, exercise, and sleep, we offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care. OpenUp is ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 2000+ (international) companies and 550K+ employees, e. g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds. About the assignment To support our clients and ensure accessibility outside office hours, we are looking for junior psychologists who want to gain real-world exposure while contributing to our mission of making mental well-being direct, approachable, and impactful. At OpenUp, we focus on prevention. We don’t diagnose or provide therapy. We support people with everyday challenges such as work-related stress, self-confidence, relationship dynamics, or uncertainty about direction in life. In this role, your main responsibility will be covering the 24/7 on-call line. Outside office hours, users sometimes reach out briefly with practical questions or because they need immediate emotional support, for example during moments of acute stress, anxiety, or panic. Your role is to be a calm, clear first point of contact: helping users feel heard, grounded, and supported, while guiding them towards the right next step. This is not about providing therapy at night. You will work with a clear protocol, supported by documentation and escalation guidelines. Your input will be briefly documented and handed over to the day team when needed. Alongside the on-call responsibility, you will be invited to a structured learning path, including intervision sessions, case reflections, and expert-led discussions. The time and cost of this learning path are included in the fee. While this is a freelance role, it offers meaningful exposure to applied mental health support in an international, fast-growing organization. About you You’re a junior psychologist who wants to build experience in a practical, real-world setting and feels comfortable being a first point of contact for users. You communicate clearly, stay calm under pressure, and know how to stick to boundaries. We’re looking for someone who: Holds a Master’s degree in Psychology Has 1–3 years of experience in psychological support, coaching, or related settings Is highly reliable, reflective and motivated to learn through practice Has native-level fluency in Dutch, and strong English communication skills Feels confident explaining processes, setting expectations, and redirecting users when needed Understands the difference between support, guidance, and therapy Is tech-savvy and comfortable working with digital tools and protocols Owns a laptop/computer with Windows 10 or later, or MacOS Ventura or later, with antivirus enabled Can work independently, follow clear procedures, and take responsibility during on-call shifts What you can expect Join us at a time of exciting growth, where your expertise and ideas are valued. Here’s what you can expect: A freelance on-call role, primarily focused on 24/7 coverage On-call shifts for one or two full weeks per month, covering: Weekdays: 5:00 PM–8:00 AM Weekends: Friday 5:00 PM–Monday 8:00 AM Fixed payment per week for being on call, regardless of call volume. Access to intervision and expert input included in the fee. Clear protocols, scripts, and escalation logic so you’re never guessing Full onboarding and testing before your first on-call shift Exposure to an international user base and real-life mental health questions Collaboration with experienced psychologists and a supportive operations team Next steps Inspired to be part of OpenUp? We’d love to hear your story. Apply via our website and we’ll get in touch soon. If you have questions, please visit our FAQ page or reach out directly. We warmly welcome applicants of all genders, ages, backgrounds, and life experiences. We believe that diverse perspectives strengthen our work and help us better serve our international clientele. If you’re ready to OpenUp, join us! We may use artificial intelligence (AI) tools to streamline parts of our recruitment process. These tools assist our recruitment team but do not replace human judgement. All hiring decisions are made by humans. If you would like more information about how we use AI in the process, please contact us.", "summaryDescription" : "Psychologist - 24/7 Dutch Speaking (Freelance) at OpenUp. Skills: Mental well-being support, On-call support. Cover 24/7 on-call line. Provide immediate emotional support", "postedDate" : "2026-06-14T08:37:14.096", "createdAt" : "2026-06-14T08:37:14.096", "lastUpdated" : "2026-06-15T10:46:03.519", "ingestTimestamp" : "2026-06-14T08:37:14.096", "mongoId" : "6a2c6acf74d8ee00a090e2b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Psychological support", "Coaching", "Reliable", "Reflective", "Motivated to learn", "Calm under pressure", "Independent", "Responsible", "Mental well-being support", "On-call support", "Digital tools usage", "Prevention focus", "Everyday challenges support", "Work-related stress", "Self-confidence", "Relationship dynamics", "Uncertainty about life direction", "Acute stress", "Anxiety", "Panic", "Digital tools", "Protocols", "Escalation guidelines" ], "skillCount" : 23, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c75b674d8ee00a0937ed5", "title" : "Customer Support Specialist III", "company" : "Wrapbook", "industry" : "Customer Support", "salary" : { "min" : 52000.0, "max" : 83400.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote - US & Canada", "locations" : [ "Remote - US & Canada" ], "timestamp" : "2026-06-16T04:49:51.272", "fingerprint" : "5edb0af03efdf79b20bce4e3c569439ea38f2bfa3f94640b4ee6bf7c2e6f9b0a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/wrapbook/2cdb3437-284c-415a-8aa9-16f1a6ea0363/application", "externalId" : "2cdb3437-284c-415a-8aa9-16f1a6ea0363", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "technicalSkills" : "ChatGPT, Claude, Gemini", "professionalSkills" : [ "Case management", "Bug reporting", "Product requests", "Workflow optimization", "Team guidance" ], "hardSkillsList" : [ "Production accounting", "Budget management", "Financial close", "Payroll processing", "Troubleshooting", "Customer support" ], "hardSkills" : [ { "name" : "Production accounting", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Financial close", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Customer support, Production accounting, Troubleshooting, Case management", "majorSkillsList" : [ "Customer support", "Production accounting", "Troubleshooting", "Case management" ], "coreResponsibilities" : "Own portfolio of cases, Answer product questions, Resolve technical issues, Diagnose product behaviors, Troubleshoot production workflows, Investigate issues, Reproduce bugs, Identify root cause, Advise on next steps, Manage case backlog, Prioritize work, Follow up internally, Follow up externally, Partner closely with Customer Success, Partner closely with Payroll Ops, Partner closely with Product, Partner closely with Engineering, Resolve customer issues, Translate customer context, Identify trends, Identify product gaps, Log bug reports, Log product requests, Escalate urgent issues, Coordinate cross-functional response, Deliver concierge support experience, Adapt communication style, Explain solutions clearly, Anticipate follow-up needs, Contribute to team knowledge, Contribute to operational excellence, Create SOPs, Maintain SOPs, Create troubleshooting guides, Maintain troubleshooting guides, Create internal documentation, Maintain internal documentation, Support continuous improvement, Share best practices, Surface workflow optimization opportunities, Surface deflection opportunities, Surface automation opportunities, Incorporate QA feedback, Mentor junior teammates, Support junior teammates, Provide case guidance, Provide escalation support, Model customer judgment, Model communication", "teamCollaboration" : "Customer Success; Payroll Ops; Product; Engineering", "domainKnowledge" : "Production accounting; Film & Television; Production finance; Production payroll; FTV production accounting tools; Motion Picture Union Payroll", "domainList" : [ "production-accounting", "film-television", "production-finance", "production-payroll", "ftv-production-accounting-tools", "motion-picture-union-payroll" ], "domainSpecificKnowledge" : [ "Production accounting", "Film & Television", "Production finance", "Production payroll", "FTV production accounting tools", "Motion Picture Union Payroll" ], "toolProficiency" : [ "Salesforce", "Zoom Contact Center", "Linear", "Slack", "Notion", "PagerDuty" ], "communicationSkills" : "Written communication; Adapt communication style; Explain solutions", "documentationSkills" : "Create SOPs; Maintain SOPs; Create templates; Maintain templates; Create troubleshooting guides; Maintain troubleshooting guides; Create internal documentation; Maintain internal documentation; Create operating procedures; Content for AI tools", "continuousLearning" : "Learning and Development opportunities", "problemSolvingSkills" : "Troubleshooting instincts; Diagnose product behaviors; Troubleshoot production workflows; Investigate issues; Reproduce bugs; Identify root cause", "outcomesObjectives" : "Ensure payees compensated compliantly; Ensure payees compensated on time; Deliver concierge-quality support", "qualificationsBasic" : "2+ years production accounting experience, Hands-on familiarity with FTV production accounting tools, Client-facing presence, Excellent written communication, Sharp troubleshooting instincts, Ability to manage case queue, Active AI fluency, Comfort working cross-functionally, Familiarity with Salesforce, Zoom Contact Center, Linear, Slack, and Notion", "qualificationsPreferred" : "Production payroll experience is a plus, Motion Picture Union Payroll experience, Experience supporting high-volume case environments, Experience creating or maintaining SOPs, Experience identifying deflection opportunities, Experience contributing to QA programs, Experience creating operating procedures for AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity – Customer Support Specialist III (Remote - US) We are looking for an enthusiastic Customer Support Specialist III to join our Support organization. In this role, you’ll ensure our crew members and client users have their product questions answered and technical issues resolved quickly, accurately, and with care. Customer Support Specialist III's at Wrapbook work across a range of case types—from high-volume, repeatable issues to complex, high-context production scenarios. Depending on business needs and your strengths, you may be aligned to a team focused on Worker users and scaled support (Express Desk) or a team focused on non-Worker users and high-touch, relationship-driven support (Partnership Team). In all cases, you’ll play a critical role in ensuring payees are compensated compliantly and on time, while delivering a concierge-quality support experience. What you’ll do - Own a portfolio of cases and inbound interactions (email, live chat, and phone via Salesforce), serving as the primary point of contact from first touch through resolution for crew members and client users. - Diagnose and troubleshoot product behaviors and production workflows: investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds. - Manage your case backlog with clear ownership and urgency: prioritize work by customer impact, SLA, and escalation risk; proactively follow up internally and externally until issues are fully resolved. - Partner closely with Customer Success, Payroll Ops, Product, and Engineering to resolve customer issues, translating customer context into actionable technical detail. - Identify trends and product gaps: log high-quality bug reports and product requests in Linear (or similar tools), including replication steps and business impact. - Escalate urgent or production-critical issues via PagerDuty or established escalation channels and help coordinate cross-functional response through resolution. - Deliver a concierge support experience: adapt communication style to the customer and situation, explain solutions clearly, and anticipate follow-up needs. - Contribute to team knowledge and operational excellence by creating and maintaining SOPs, templates, troubleshooting guides, and other internal documentation. - Support continuous improvement efforts by sharing best practices, surfacing opportunities for workflow optimization, deflection, or automation, and incorporating QA feedback into your day-to-day work. - Mentor and support junior teammates as needed through case guidance, escalation support, and modeling strong customer judgment and communication. What you’ll have - 2+ years of production accounting experience in Film & Television— cost reporting, budget management, financial close, or related production finance workflows. Production payroll experience is a plus. - Hands-on familiarity with FTV production accounting tools (Cast & Crew, Entertainment Partners, iEase, Axiom, MPI, or similar). - Strong client-facing presence — confident on the phone, over email, and in live chat across a diverse mix of users: production workers, agents, payroll and production accountants alike. - Excellent written communication skills; you document issues clearly and create effective tickets and internal documentation. - Sharp troubleshooting instincts — you research and validate before you communicate. - Ability to manage a case queue, multitask, and prioritize in a fast-paced environment. - Active AI fluency — you use tools like ChatGPT, Claude, or Gemini daily to work faster and smarter. - Comfort working cross-functionally and in a remote, high-growth environment where priorities evolve. - Familiarity with Salesforce, Zoom Contact Center, Linear, Slack, and Notion (or ability to ramp quickly). Nice to have - Motion Picture Union Payroll experience. - Experience supporting high-volume case environments or complex, high-sensitivity customer scenarios. - Experience creating or maintaining SOPs, workflows, or training materials for support teams. - Experience identifying deflection opportunities, improving self-serve resources, or contributing to automation initiatives. - Experience contributing to QA programs, mentoring junior support staff, or supporting team enablement. - Experience creating operating procedures or content for AI-powered support tools. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: - Unlimited Paid Time Off - Work from anywhere in Canada and USA - Health and Dental benefits - Up to $1,500 USD/ $2,025 CAD towards IT set up for your home - Up to 2% matching RRSP / 401K - Learning and Development opportunities - Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote", "summaryDescription" : "Customer Support Specialist III at Wrapbook. Skills: Customer support, Production accounting, Troubleshooting, Case management. Own portfolio of cases. Answer product questions", "createdAt" : "2026-06-14T17:45:04.558", "lastUpdated" : "2026-06-16T04:49:51.272", "ingestTimestamp" : "2026-06-14T17:45:04.558", "mongoId" : "6a2c75b674d8ee00a0937ed5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 83400, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Production accounting", "Budget management", "Financial close", "Payroll processing", "Troubleshooting", "Customer support", "Case management", "Bug reporting", "Product requests", "Workflow optimization", "Team guidance", "Film & Television", "Production finance", "Production payroll", "FTV production accounting tools", "Motion Picture Union Payroll", "Salesforce", "Zoom Contact Center", "Linear", "Slack", "Notion", "PagerDuty" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca41374d8ee00a09afdfc", "title" : "Customer Support Specialist III", "company" : "Uber Freight", "industry" : "Logistics", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Specialist III in the United States, adjusted for mid-seniority and the logistics industry." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T08:48:49.716", "fingerprint" : "d139512d092d04012abd8b8d3d2fcb79830ebd63ff8dcb90a8b8b489c33c01ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5201485008", "externalId" : "5201485008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Shipment execution", "Transportation coordination", "Logistics challenges", "Shipment planning", "Expediting", "Shipment appointments", "Detention tracking", "Accessorial communication" ], "hardSkills" : [ { "name" : "Shipment execution", "level" : "intermediate" }, { "name" : "Transportation coordination", "level" : "intermediate" }, { "name" : "Logistics challenges", "level" : "intermediate" }, { "name" : "Shipment planning", "level" : "intermediate" }, { "name" : "Expediting", "level" : "intermediate" }, { "name" : "Shipment appointments", "level" : "intermediate" }, { "name" : "Detention tracking", "level" : "intermediate" }, { "name" : "Accessorial communication", "level" : "intermediate" } ], "majorSkills" : "Transportation management, Customer support, Logistics operations", "majorSkillsList" : [ "Transportation management", "Customer support", "Logistics operations" ], "coreResponsibilities" : "Manage daily logistics execution, Coordinate shipments, Execute shipments, Perform track-and-trace, Ensure shipment visibility, Ensure on-time performance, Support manufacturing operations, Manage transportation needs, Resolve shipment issues, Handle email communication, Assist with shipment planning, Assist with expediting, Assist with transportation coordination, Serve as contact, Maintain communication, Identify shipment delays, Resolve service failures, Resolve operational challenges, Coordinate shipment appointments, Update shipment milestones, Update load statuses, Support onboarding receivers, Support setup vendors, Support setup suppliers, Support setup system users, Maintain customer relationships, Maintain carrier relationships, Ensure service expectations, Assist with detention tracking, Assist with accessorial communication, Develop understanding of customer operations, Develop understanding of workflows, Develop understanding of supply chain needs", "teamCollaboration" : "Internal logistics teams; Manufacturing plants; Carriers; Customer operations teams", "domainKnowledge" : "Transportation logistics; Manufacturing operations; Supply chain needs", "domainList" : [ "transportation-logistics", "manufacturing-operations", "supply-chain-needs" ], "domainSpecificKnowledge" : [ "Transportation logistics", "Manufacturing operations", "Supply chain needs" ], "communicationSkills" : "Customer requests; Email communication; Responsive communication; Solution-oriented communication", "problemSolvingSkills" : "Solve real-time logistics challenges; Resolve shipment issues; Resolve service failures; Resolve operational challenges", "outcomesObjectives" : "Keep shipments moving on time; Drive results", "qualificationsBasic" : "High school diploma or GED, 2+ years customer service experience, 2+ years transportation experience, 2+ years logistics experience, 2+ years supply chain experience, Basic Google Workspace proficiency, Basic Microsoft Office proficiency, Communication skills, Organization skills, Multitasking skills", "qualificationsPreferred" : "Bachelor's degree in Transportation, Bachelor's degree in Logistics, Bachelor's degree in Supply Chain Management, 3+ years logistics experience, 3+ years transportation experience, Experience supporting manufacturing operations, Experience supporting plant operations, Advanced Google Workspace proficiency, Advanced Microsoft Office proficiency, Thrive in fast-paced environment, Thrive in customer-driven environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Schedule: Full Time Job Type: Hybrid Salary Type:/Hourly Req #: 2645 About the Role Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer in Southern Indiana. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time. This position offers a flexible hybrid work model, allowing team members to work both onsite and remotely based on customer and business needs. Team members typically work a mix of onsite and work-from-home days each week, providing flexibility while still maintaining close partnership with the customer and operations teams. In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit. Schedule: Monday–Friday, 9:00 AM–6:00 PM Position Type: Full-time hourly position Work Model: Flexible hybrid schedule with a combination of onsite and remote work based on customer demand and operational needs What You’ll Do Manage high-volume daily logistics execution activities in a fast-paced operational environment Coordinate and execute shipments using Transportation Management Systems (TMS) Perform track-and-trace activities to ensure shipment visibility and on-time performance Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly Handle a high volume of email communication with customers, carriers, and internal teams Assist with shipment planning, expediting, and transportation coordination Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication Proactively identify and resolve shipment delays, service failures, and operational challenges Coordinate shipment appointments utilizing external websites and communication tools Update shipment milestones and load statuses throughout the transportation lifecycle Support onboarding and setup of new receivers, vendors, suppliers, and system users Maintain strong customer and carrier relationships while ensuring service expectations are exceeded Assist with detention tracking and accessorial communication Develop a strong understanding of customer operations, workflows, and supply chain needs Basic Qualifications High school diploma or GED equivalent 2+ years of customer service, transportation, logistics, or supply chain experience Basic proficiency with Google Workspace or Microsoft Office Strong communication, organization, and multitasking skills Preferred Qualifications Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field 3+ years of logistics or transportation industry experience Experience supporting manufacturing or plant operations environments Advanced proficiency with Google Workspace or Microsoft Office Suite Ability to thrive in a fast-paced, customer-driven environment with shifting priorities Benefits & Compensation for U. S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.", "summaryDescription" : "Customer Support Specialist III at Uber Freight. Skills: Transportation management, Customer support, Logistics operations. Manage daily logistics execution. Coordinate shipments", "postedDate" : "2026-06-14T09:26:14.967", "createdAt" : "2026-06-14T09:26:14.967", "lastUpdated" : "2026-06-15T08:48:49.716", "ingestTimestamp" : "2026-06-14T09:26:14.967", "mongoId" : "6a2ca41374d8ee00a09afdfc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Shipment execution", "Transportation coordination", "Logistics challenges", "Shipment planning", "Expediting", "Shipment appointments", "Detention tracking", "Accessorial communication", "Transportation management", "Customer support", "Logistics operations", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Transportation logistics", "Manufacturing operations", "Supply chain needs" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb0cb74d8ee00a09db158", "title" : "Paid Social Specialist", "company" : "Surfshark", "industry" : "Surfshark", "salary" : { "min" : 2600.0, "max" : 4500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vilnius, Lithuania", "locations" : [ "Vilnius, Lithuania", "Kaunas, Lithuania", "Warsaw, Poland" ], "timestamp" : "2026-06-16T00:18:30.892", "fingerprint" : "6010049d344b8a7753eab3dcd19d7debd0315c80ee2d8725333730a19638f78e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/surfshark/eb018ab8-552e-400b-836f-40d350c07c4e/application", "externalId" : "eb018ab8-552e-400b-836f-40d350c07c4e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "technicalSkills" : "Meta Ads, TikTok, Reddit, Google Analytics, Looker, Tableau, Excel, Google Sheets", "professionalSkills" : [ "Campaign management", "Data analysis", "Reporting", "Budget monitoring", "Performance analysis", "Bidding strategies", "Cross-channel analysis", "Performance reporting" ], "hardSkillsList" : [ "Paid social", "Creative direction", "Data analysis", "Reporting", "Attribution modeling", "Tracking limitations" ], "hardSkills" : [ { "name" : "Paid social", "level" : "intermediate" }, { "name" : "Creative direction", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Attribution modeling", "level" : "intermediate" }, { "name" : "Tracking limitations", "level" : "intermediate" } ], "majorSkills" : "Paid Social, Meta Ads, Customer Acquisition, Data Analysis", "majorSkillsList" : [ "Paid Social", "Meta Ads", "Customer Acquisition", "Data Analysis" ], "coreResponsibilities" : "Own and scale Paid Social campaigns, Run Meta Ads campaigns, Test secondary channels, Test ad creatives, Test hooks, Test copy, Test audiences, Test landing pages, Analyze campaign data, Identify growth opportunities, Identify inefficiencies, Identify optimization areas, Monitor budgets, Monitor performance trends, Monitor bidding strategies, Analyze cross-channel data sets, Identify scaling patterns, Prepare performance reports, Communicate campaign results, Communicate insights, Communicate recommendations, Stay up to date with trends, Bring new ideas", "teamCollaboration" : "Marketing; Analytics; Creative pros; Other teams", "domainKnowledge" : "Paid social attribution; Post-iOS14 tracking; CRO; Landing page best practices; Global campaigns", "domainList" : [ "paid-social-attribution", "post-ios14-tracking", "cro", "landing-page-best-practices", "global-campaigns" ], "domainSpecificKnowledge" : [ "Paid social attribution", "Post-iOS14 tracking", "CRO", "Landing page best practices", "Global campaigns" ], "toolProficiency" : [ "Meta Ads", "Google Analytics", "Looker", "Tableau", "Excel", "Google Sheets" ], "communicationSkills" : "Performance reports", "continuousLearning" : "Conferences; Online learning platforms; Books", "innovationCreativity" : "Advanced creative experiments; New ideas; New experiments", "problemSolvingSkills" : "Data analysis; Identify growth opportunities; Identify inefficiencies; Identify optimization areas", "outcomesObjectives" : "Scale global acquisition efforts; Drive efficient customer acquisition; Achieve efficiency goals", "qualificationsBasic" : "Proven experience managing paid social acquisition, Ability to analyze visual asset performance, Proficiency in analytics tools, Solid understanding of paid social attribution, Navigate post-iOS14 tracking limitations, Excellent time management, Ability to work independently, Proficiency in English", "qualificationsPreferred" : "Familiarity with CRO, Familiarity with landing page best practices, Experience with complex global campaigns", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Surfshark, we don't just run ads; we build growth engines. We're looking for a Paid Social Specialist to take the wheel and scale our global acquisition efforts. In this role, you’ll be the strategic driver of our paid social channels, with Meta Ads as your primary power source and plenty of room to scale secondary channels. Are you ready to optimize high-budget campaigns, run advanced creative experiments, and turn data into growth opportunities? You’ll collaborate closely with marketing, analytics, and creative pros to build high-converting funnels and drive efficient customer acquisition at a massive scale. If you’re ready to make a global impact and you're driven by data, let’s talk. IF YOU WANT TO: - Own and scale our Paid Social campaigns across multiple international markets, ensuring campaigns align with efficiency goals. - Run Meta Ads campaigns as your primary engine, while proactively identifying opportunities to test, launch, and scale secondary channels (e.g., TikTok, Reddit and etc). - Continuously test ad creatives, hooks, copy, audiences, and landing pages tailored to each network's unique user behavior. - Analyze campaign data to identify growth opportunities, inefficiencies, and optimization areas. - Monitor budgets, performance trends, and bidding strategies to ensure efficient spend allocation. - Analyze complex cross-channel data sets to identify growth opportunities, scaling patterns, and inefficiencies in our conversion funnels. - Prepare regular performance reports that clearly communicate campaign results, insights, and recommendations. - Stay up to date with paid media trends, platform updates, and new acquisition strategies, bringing new ideas and experiments to the team. AND YOU CAN CHECK OFF: - Proven experience in managing paid social acquisition campaigns; - The ability to analyze visual asset performance across different platforms and direct creative teams on platform-specific formats and trends; - Proven expertise in data analysis and reporting, with proficiency in analytics tools (e.g., Google Analytics, Looker, Tableau, Excel, Google sheets and etc.); - Solid understanding of modern paid social attribution (e.g., multi-touch attribution, incrementality testing) and navigating post-iOS14 tracking limitations. - Excellent time management skills; - Ability to work independently and collaboratively within a team; - Outstanding interpersonal skills for effective collaboration with other departments; - Proficiency in English both verbal and written; - Familiarity with CRO and landing page best practices is an advantage; - Experience in working with complex, global, large-scale campaigns is an advantage HERE’S THE DEAL: - Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development; - Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks; - Tools of your choice: choose technical equipment and the tools you need to do your best; - Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations; - Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs; - Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world; - Premium Surfshark accounts: for you, your family, and friends; - Gross salary: 2600-4500 Eur/month for the Lithuanian market, 13600-19000 Pln/month for the Polish market. It may vary depending on your skills and experience.", "summaryDescription" : "Paid Social Specialist at Surfshark. Skills: Paid Social, Meta Ads, Customer Acquisition, Data Analysis. Own and scale Paid Social campaigns. Run Meta Ads campaigns", "createdAt" : "2026-06-14T19:31:11.611", "lastUpdated" : "2026-06-16T00:18:30.892", "ingestTimestamp" : "2026-06-14T19:31:11.611", "mongoId" : "6a2cb0cb74d8ee00a09db158", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Paid social", "Creative direction", "Data analysis", "Reporting", "Attribution modeling", "Tracking limitations", "Paid Social", "Meta Ads", "Customer Acquisition", "Data Analysis", "Campaign management", "Budget monitoring", "Performance analysis", "Bidding strategies", "Cross-channel analysis", "Performance reporting", "Paid social attribution", "Post-iOS14 tracking", "CRO", "Landing page best practices", "Global campaigns", "Google Analytics", "Looker", "Tableau", "Excel", "Google Sheets" ], "skillCount" : 26, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c683e74d8ee00a0902bdf", "title" : "Sales Development Representative - Belgium (Dutch Speaking)", "company" : "Deliveroo", "industry" : "All Cost Centers", "salary" : { "min" : 27700.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester - Main Office", "locations" : [ "Manchester - Main Office" ], "timestamp" : "2026-06-15T09:25:12.803", "fingerprint" : "0a31feac1ae1cb1d54b3f14232a1a4d881c35cc47f45f40c69d6fea8ca72e345", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/deliveroo/eba54132-d250-4378-bce3-f28d1badd061/application", "externalId" : "eba54132-d250-4378-bce3-f28d1badd061", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Sales processes", "Client relationships", "Revenue generation", "Deal closure" ], "hardSkillsList" : [ "Sales pipeline management", "Action plan building", "Contract handling", "Customer documentation" ], "hardSkills" : [ { "name" : "Sales pipeline management", "level" : "intermediate" }, { "name" : "Action plan building", "level" : "intermediate" }, { "name" : "Contract handling", "level" : "intermediate" }, { "name" : "Customer documentation", "level" : "intermediate" } ], "majorSkills" : "Sales, Customer engagement, Food business model", "majorSkillsList" : [ "Sales", "Customer engagement", "Food business model" ], "coreResponsibilities" : "Engage outbound leads, Handle inbound inquiries, Convert prospects, Acquire new business, Connect with prospects, Build relationships with owners, Understand owner needs, Advise on business growth, Develop food business knowledge, Manage sales pipeline, Build daily action plans, Meet monthly targets, Collaborate with Activation Teams, Ensure smooth onboarding, Handle administrative tasks, Handle contracts, Handle customer documentation", "teamCollaboration" : "Activation Teams", "domainKnowledge" : "Food business model", "domainList" : [ "food-business-model" ], "domainSpecificKnowledge" : [ "Food business model" ], "communicationSkills" : "Phone engagement", "continuousLearning" : "Professional development", "outcomesObjectives" : "Hit monthly targets; Hit monthly commissions", "qualificationsBasic" : "Fluent in Dutch, Fluent in English, Confidence to make cold calls, Ability to work individually, Ability to work as part of a team", "qualificationsPreferred" : "Previous sales experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Are you ready to take your career to the next level in a fast-paced, dynamic environment? Join our ambitious and growing team as a Sales Development Representative (SDR) supporting the Belgium Market in the heart of Manchester City Centre Hours of work will be Monday to Friday, 37.5 hours per week. This is a hybrid role, working in the Manchester office 3 days a week. In this role, you’ll have the opportunity to connect with decision-makers in the restaurant industry, helping them join the Deliveroo platform and develop their business. If you’re excited about mastering the ins and outs of the food business model, this is the perfect role for you. No previous sales experience is required – just bring your enthusiasm, people skills, and a passion for learning ! What's in it for you? - Base salary of £27,700, with uncapped monthly commissions for hitting targets. - Be part of a thriving international business and work closely with Belgium based clients. - A supportive, high-energy team that values your growth and success. - Hybrid work option after completing probation, offering flexibility. What will you do? - Both engage outbound leads and handle inbound inquiries to convert prospects into loyal/ performing Deliveroo partners. - Acquire new business primarily by phone and email, spending several hours each day connecting with prospects. - Build strong relationships with restaurant owners and managers, understanding their needs, and advising them on how Deliveroo can help their business grow. - Develop food business model knowledge, becoming an expert in the sector and using this to guide your conversations with potential partners. - Manage your sales pipeline, stay organised, and build daily action plans to meet monthly targets. - Collaborate closely with ‘Activation Teams’ to ensure smooth onboarding for new partners, from contracts to photoshoots to tablet setups. - Take care of administrative tasks, including handling contracts and customer documentation with precision and attention to detail. What do we expect from you? - Fluency in Dutch (spoken and written) – you’ll be working directly with the Dutch speaking prospects. - Strong communication skills and confidence in spending several hours on the phone each day engaging with prospects. - Organisational skills – you’ll need to stay on top of leads, manage your Pipeline & time effectively, and ensure all paperwork is completed accurately. - A customer-first mindset – you’ll be the face (and the voice) of Deliveroo, so it’s crucial to build trust and demonstrate our commitment to helping restaurant owners succeed. - A drive to achieve sales targets and contribute to a high-performing team. If you're looking for a role that combines customer engagement, sales, and an opportunity to dive deep into the food business, apply today and start making an impact with Deliveroo! Requirements - Fluent in Dutch & English - Commitment to succeed in a sales environment with a high earning potential - The confidence to make regular cold calls - Ability to work individually and as part of a team - An eagerness to develop professionally - at Deliveroo we want you to succeed and offer professional development - Passionate about our customers and being the definitive food partner of choice Employee Perks - Access to Deliveroo Plus (offering unlimited free delivery) - Discounted Gym membership - Buzz Days & Incentives Life at Deliveroo The culture at Deliveroo is crucial to the success of the business, Manchester is home to Deliveroo's UKI & EU SMB Team and hosts the only SMB SDR team in the UK! The office is an open plan and modern workspace, making it a great environment to learn and enjoy working. You will be surrounded by a friendly, supportive, and rigorous work culture and are exposed to the decision-making process with management and like-minded individuals. Trust is the ultimate foundation of Deliveroo. Employees are trusted with accountability and are given opportunities to share ideas and collaborate. Individual freedom is an important success factor at Deliveroo, providing a safe space for creativity and new ideas. We promote this positive culture with a focus on health and well-being of employees where everyone can be their authentic self. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in an exciting space. ", "summaryDescription" : "Sales Development Representative - Belgium (Dutch Speaking) at Deliveroo. Skills: Sales, Customer engagement, Food business model. Engage outbound leads. Handle inbound inquiries", "createdAt" : "2026-06-14T04:24:14.389", "lastUpdated" : "2026-06-15T09:25:12.803", "ingestTimestamp" : "2026-06-14T04:24:14.389", "mongoId" : "6a2c683e74d8ee00a0902bdf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Sales pipeline management", "Action plan building", "Contract handling", "Customer documentation", "Sales", "Customer engagement", "Food business model", "Sales processes", "Client relationships", "Revenue generation", "Deal closure" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305179f292fd229cf01068", "title" : "Customs Support Specialist", "company" : "TP Laser, S. de R. L.", "industry" : "Logistics", "salary" : { "min" : 185000.0, "max" : 265000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customs Support Specialist in Manzanillo, Mexico, adjusted for the logistics industry and entry-level experience." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-16T06:55:34.552", "fingerprint" : "97b96d299f711912027ad7bb936ac60f00ce5844803e99cade931905e9624093", "source" : "greenhouse", "language" : "es", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5258080008", "externalId" : "5258080008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manzanillo", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "19.0506256,-104.3159957" } ], "locationText" : "Manzanillo, Mexico", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Excel", "professionalSkills" : [ "Customer service", "Import/Export" ], "hardSkillsList" : [ "Customs clearance", "Document management", "Data entry" ], "hardSkills" : [ { "name" : "Customs clearance", "level" : "intermediate" }, { "name" : "Document management", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Customs operations, Import/Export, Customer support", "majorSkillsList" : [ "Customs operations", "Import/Export", "Customer support" ], "coreResponsibilities" : "Monitor transport and customs functions, Manage transport and customs functions, Administer transport and customs functions, Ensure accurate and timely delivery, Ensure efficient and profitable delivery, Provide excellent customer service, Attend to customers, Review cargo status, Track cargo progress, Monitor customs operations progress, Request documents, Coordinate customs clearance, Ensure compliance with RRNA, Report discrepancies, Report merchandise damage, Report shipment status, Enter customs declarations, Open consolidated declarations, Close consolidated declarations, Prepare remittances, Fill customs declarations", "domainKnowledge" : "Foreign Trade; Customs Legislation; Tariff fractions; Customs declarations", "domainList" : [ "foreign-trade", "customs-legislation", "tariff-fractions", "customs-declarations" ], "domainSpecificKnowledge" : [ "Foreign Trade", "Customs Legislation", "Tariff fractions", "Customs declarations" ], "toolProficiency" : [ "Office 365", "Customs Portal" ], "documentationSkills" : "Customs declarations", "outcomesObjectives" : "Ensure efficient and profitable delivery; Provide excellent customer service", "qualificationsBasic" : "0-2 years experience, Knowledge in Customs and Foreign Trade Legislation, Degree in Foreign Trade, Logistics or similar, Basic knowledge of customs declaration systems", "qualificationsPreferred" : "Basic English, Proficiency in Office 365", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Horario de trabajo: 8:00 a 6:00 pm Modelo de trabajo: En sitio Req #: 2917 Empleador: TP Laser, S. de R. L. Acerca del rol Uber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas de atención al cliente con experiencia en el campo de Importación y Exportació n. Nuestros especialistas desarrollarán las actividades de monitorear, gestionar y administrar las funciones de transporte y aduanas para garantizar la entrega precisa y oportuna del producto de la manera más eficiente y rentable, con el fin de brindar un excelente servicio al cliente. Actividades Esenciales Atención a clientes (Revisión y seguimiento de la carga, asi como del progreso de las operaciones aduaneras) Solicitar documentos y coordinar el despacho aduanero de las mercancías, asi como el aseguramiento del cumplimiento de RRNA (fracciones arancelarias, permisos, avisos automáticos, etc) Reportar cualquier discrepancia, daño de mercancía o estatus de su embarque al cliente. Captura de pedimentos (marítimo, aereo, ferrocarril, terrestre, operaciones especiales) Apertura y cierre de pedimentos consolidados. Elaboración de remesas. Llenado del pedimento conforme el anexo 22 Manejo de base de datos y reporteo (Excel) Cualificaciones Básicas 0-2 años de experiencia relacionada al Comercio Exterior Conocimiento en Legislación Aduanera y de Comercio Exterior Licenciatura en Comercio Exterior, Logistica o afín Conocimiento básico de sistemas de captura de pedimentos Cualificaciones Preferidas Ingles Básico Manejo de Office 365 (Word, Excel, PowerPoint, Outlook) Acerca de TP Laser Uber Freight Mexico Customs, powered by TP Laser como socio comercial de Uber Freight en México, ofrece servicios personalizados de despacho aduanal entre México y Estados Unidos, respaldados por una combinación inigualable de tecnología innovadora y un equipo dedicado de expertos en materia de comercio exterior que ofrece tranquilidad a través de SOPs estandarizados y nuestra plataforma única, Customs Portal, que brinda total control y visibilidad de operaciones aduanales. Esto crea una experiencia de extremo a extremo sin interrupciones, integrándose plenamente con todas las soluciones logísticas de Uber Freight. EEOC TP Laser se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.", "summaryDescription" : "Customs Support Specialist at TP Laser, S. de R. L.. Skills: Customs operations, Import/Export, Customer support. Monitor transport and customs functions. Manage transport and customs functions", "postedDate" : "2026-06-15T23:15:46.398", "createdAt" : "2026-06-15T23:15:46.398", "lastUpdated" : "2026-06-16T06:55:34.552", "ingestTimestamp" : "2026-06-15T23:15:46.398", "mongoId" : "6a305179f292fd229cf01068", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customs clearance", "Document management", "Data entry", "Customs operations", "Import/Export", "Customer support", "Customer service", "Foreign Trade", "Customs Legislation", "Tariff fractions", "Customs declarations", "Office 365", "Customs Portal" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6ad974d8ee00a090e7be", "title" : "Senior Customer Support Specialist", "company" : "Pixieset", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer Support Specialist in Vancouver, Canada, adjusted for the technology industry and company size." }, "location" : "Vancouver, BC", "locations" : [ "Vancouver", "BC" ], "timestamp" : "2026-06-15T09:39:27.677", "fingerprint" : "835bcdfe553158a631e67359dcf9ba0a9368585e49323cacba194c21df423ac9", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pixieset.breezy.hr/p/33d58cd0aa0c-senior-customer-support-specialist", "externalId" : "33d58cd0aa0c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Customer Support, Customer Success", "majorSkillsList" : [ "Customer Support", "Customer Success" ], "coreResponsibilities" : "Deliver exceptional support experiences", "outcomesObjectives" : "Customer retention; Customer satisfaction; Value realization", "qualificationsBasic" : "Product knowledge required, Problem-solving skills required", "rawDescription" : "Opportunity Snapshot Join Pixieset as a Senior Customer Support Specialist and help deliver exceptional support experiences to photographers worldwide. As our customer community continues to grow, we’re looking for experienced support professionals who bring strong product knowledge, problem-solvin", "summaryDescription" : "Senior Customer Support Specialist at Pixieset. Skills: Customer Support, Customer Success. Deliver exceptional support experiences", "createdAt" : "2026-06-14T06:48:27.489", "lastUpdated" : "2026-06-15T09:39:27.677", "ingestTimestamp" : "2026-06-14T06:48:27.489", "mongoId" : "6a2c6ad974d8ee00a090e7be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer Support", "Customer Success" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca41374d8ee00a09afdff", "title" : "Customer Support Specialist II", "company" : "Uber Freight", "industry" : "Logistics", "salary" : { "min" : 275000.0, "max" : 425000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist II in Monterrey, Mexico, adjusted for the logistics industry and Uber Freight's company size." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-15T05:06:47.457", "fingerprint" : "6f90fd1b8eb936384e601119687049be56c9e6a9c715324c57bb8d1e886e2c21", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5195234008", "externalId" : "5195234008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Monterrey", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.6802019,-100.3152580" } ], "locationText" : "Monterrey, Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "coreResponsibilities" : "Solve Problems, Make calls to facilities and carriers, Exercise empathy and understanding, Maintain cooperative and professional work relationships, Provide carriers/customers with prompt updates, Maintain facility and/or customer communication, Prioritize issues, Resolve incidents using multiple processes, Use problem-solving skills, Share ideas and feedback, Offer solutions to improve experience, Escalate issues for support, Explain the solutions and decisions, Generate and share ideas", "problemSolvingSkills" : "Solve Problems; Problem-solving skills", "qualificationsBasic" : "Advanced English, verbal and written, 2 years of experience with customer interaction, Bachelor’s degree and one year of experience with customer interaction", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Schedule: Fulltime - Thurs to Sun – 06:00-17:00 Job Type: Onsite Salary Type: Salary Req: # 2383 About the Role Join our Monterrey Center of Excellence and support our U. S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. The person in this role will work from Thursday to Sunday from 06:00 to 17:00. What the candidate will do? Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve Call First: Make calls to facilities and carriers to resolve escalations quickly Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly Prioritize: Make decisions about which issues to resolve next based on level of urgency Resolve incidents using multiple processes and use problem-solving skills to make the best decisions for Uber Freight, our carriers, and our customers Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes Escalate issues for support when needed Explain the solutions and decisions you made so we can improve processes and systems Generate and share ideas that lead to process improvement (efficiency) and/or carrier and customer experience improvement Basic Qualifications Advanced English, verbal and written 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com. Candidate Privacy Notice EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.", "summaryDescription" : "Customer Support Specialist II at Uber Freight. Solve Problems. Make calls to facilities and carriers", "postedDate" : "2026-06-14T09:14:56.156", "createdAt" : "2026-06-14T09:14:56.156", "lastUpdated" : "2026-06-15T05:06:47.457", "ingestTimestamp" : "2026-06-14T09:14:56.156", "mongoId" : "6a2ca41374d8ee00a09afdff", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.97 }, { "id" : "6a308e9ef292fd229c0a4591", "title" : "Customer Support Representative", "company" : "HireVue", "industry" : "Computer Software", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Poland, adjusted for the technology industry and remote work." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T13:10:43.378", "fingerprint" : "764de9ff790743e5513f1d1fdc45fbd2a835d6385d6356fc29a3092b8dfe1c39", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132283954-customer-support-representative-fully-remote-poland", "externalId" : "744000132283954", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Poland Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 8pm-5am (+1 day) * Wednesday-Sunday (Monday/Tuesday off)- 8pm-5am (+1 day) * Saturday-Wednesday (Thursday/Friday off)- 11am-8pm * Thursday-Monday (Tuesday/Wednesday off)- 11am-8pm ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Customer Support Representative at HireVue", "postedDate" : "2026-06-15T20:58:45.000", "createdAt" : "2026-06-16T03:33:36.493", "lastUpdated" : "2026-06-16T13:10:43.378", "ingestTimestamp" : "2026-06-16T03:33:36.493", "mongoId" : "6a308e9ef292fd229c0a4591", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308e9ef292fd229c0a4592", "title" : "Customer Support Representative", "company" : "HireVue Inc", "industry" : "Computer Software", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Sandy, United States, adjusted for the Technology industry and company size." }, "location" : "Sandy, UT, United States", "locations" : [ "Sandy", "UT", "United States" ], "timestamp" : "2026-06-16T11:33:39.513", "fingerprint" : "429d77ac439327e2a0791667b525351048b2241322544291dadaad27ec263c67", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132281208-customer-support-representative-fully-remote-us", "externalId" : "744000132281208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sandy", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.5710454,-111.8953815" } ], "locationText" : "Sandy, Utah, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST * Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST * Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST * Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us", "summaryDescription" : "Customer Support Representative at HireVue Inc. Focus on customer relationships. Focus on customer retention", "postedDate" : "2026-06-15T20:28:15.000", "createdAt" : "2026-06-16T03:33:03.053", "lastUpdated" : "2026-06-16T11:33:39.513", "ingestTimestamp" : "2026-06-16T03:33:03.053", "mongoId" : "6a308e9ef292fd229c0a4592", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c5de974d8ee00a08df6c9", "title" : "French Speaking Back Office Gaming Support Agent - Work In Sofia", "company" : "Mercier Consultancy Group", "industry" : "Computer Games", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level French Speaking Back Office Gaming Support Agent in Sofia, Bulgaria, adjusted for the gaming industry." }, "location" : "Paris, Île-de-France, France", "locations" : [ "Paris, Île-de-France, France" ], "timestamp" : "2026-06-15T00:33:28.669", "fingerprint" : "94861b1c9162a732543f4a70b7e4f955fc86f06a82a5069fb7760c5ebf4098e6", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1B1818F0D9/apply", "externalId" : "1B1818F0D9", "industryFunction" : { }, "locationPoint" : "48.85341,2.3488", "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Back office support" ], "majorSkills" : "Customer support, Back office operations", "majorSkillsList" : [ "Customer support", "Back office operations" ], "coreResponsibilities" : "Provide back office support, Resolve account issues, Resolve payment issues, Resolve technical issues, Collaborate with internal teams, Ensure problem resolution, Ensure process improvements, Maintain documentation, Stay up to date with gaming products, Stay up to date with industry trends, Stay up to date with regulations, Participate in training", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Gaming products; Industry trends; Regulations", "domainList" : [ "gaming-products", "industry-trends", "regulations" ], "domainSpecificKnowledge" : [ "Gaming products", "Industry trends", "Regulations" ], "toolProficiency" : [ "CRM systems", "Office software" ], "communicationSkills" : "Customer-focused", "documentationSkills" : "Maintain documentation", "continuousLearning" : "Ongoing training", "problemSolvingSkills" : "Problem resolution", "specialRequirements" : "Willingness to work in Sofia", "qualificationsBasic" : "Fluency in French, Experience in back office support, Experience in customer service, Organizational skills, Attention to detail, Excellent communication skills, Customer-focused attitude, Ability to work independently, Ability to work in a team, Familiarity with CRM systems, Familiarity with office software, Willingness to work in Sofia, Adapt to local culture", "qualificationsPreferred" : "Experience in gaming industry, Knowledge of English", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Mercier Consultancy MD is seeking a French Speaking Back Office Gaming Support Agent to join our team in Sofia. This role is ideal for individuals fluent in French who are eager to support gaming operations and contribute to delivering exceptional customer service. You will play a key role in managing customer inquiries and ensuring smooth back office processes. ### Key Responsibilities * Provide effective back office support for French-speaking customers through various communication channels. * Assist in resolving account, payment, and technical issues promptly and accurately. * Collaborate with internal teams to ensure efficient problem resolution and process improvements. * Maintain accurate documentation of customer interactions and back office procedures. * Stay up to date with gaming products, industry trends, and regulations. * Participate in ongoing training to enhance professional knowledge and skills. **Requirements** * Fluency in French (written and spoken) is required; knowledge of English is an asset. * Experience in back office support or customer service, preferably within the gaming industry. * Strong organizational skills and attention to detail. * Excellent communication skills with a customer-focused attitude. * Ability to work efficiently both independently and in a team environment. * Familiarity with CRM systems and office software. * Willingness to work in Sofia and adapt to the local culture. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. Monthly accommodation bonus", "summaryDescription" : "French Speaking Back Office Gaming Support Agent - Work In Sofia at Mercier Consultancy Group. Skills: Customer support, Back office operations. Provide back office support. Resolve account issues", "postedDate" : "2026-06-11T00:00:00.000", "createdAt" : "2026-06-12T22:36:37.646", "lastUpdated" : "2026-06-15T00:33:28.669", "ingestTimestamp" : "2026-06-12T22:36:37.646", "mongoId" : "6a2c5de974d8ee00a08df6c9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1B1818F0D9", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer support", "Back office operations", "Customer service", "Back office support", "Gaming products", "Industry trends", "Regulations", "CRM systems", "Office software" ], "skillCount" : 9, "jobCategory" : "other", "jobSubcategory" : "computer-games", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming" }, { "id" : "6a2cd93f74d8ee00a0a47ba7", "title" : "Distribution Customer Support Specialist", "company" : "Cision", "industry" : "Media", "salary" : { "min" : 41000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an Entry-level Distribution Customer Support Specialist in Albuquerque, United States, with adjustments for company size and industry." }, "location" : "Albuquerque, New Mexico, United States", "locations" : [ "Albuquerque", "New Mexico", "United States", "Cleveland", "Ohio", "United States", "Montréal", "Quebec", "Canada", "Remote - Canada" ], "timestamp" : "2026-06-15T09:28:29.022", "fingerprint" : "8a3ee43d71c2ddfe94a0543b319b608aedbec0cec2871fa9e451f475426f8781", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/cision/jobs/4896967101", "externalId" : "4896967101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Albuquerque", "state" : "New Mexico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.0841034,-106.6509850" }, { "city" : "Santa Fe", "state" : "New Mexico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.6876096,-105.9384560" } ], "locationText" : "Albuquerque, New Mexico, United States; Santa Fe, New Mexico, United States", "coreResponsibilities" : "Provide excellent customer service, Respond efficiently to inquiries, Maintain high customer satisfaction, Set up orders for distribution, Vet content for acceptability, Review order details with clients, Counsel clients on solutions, Support clients through distribution, Resolve customer issues, Educate clients on products, Meet or exceed activity metrics, Navigate platforms and databases, Reprioritize workload to meet SLAs, Form internal partnerships", "teamCollaboration" : "Internal partnerships with departments", "domainKnowledge" : "Public Relations software", "domainList" : [ "public-relations-software" ], "domainSpecificKnowledge" : [ "Public Relations software" ], "toolProficiency" : [ "Salesforce", "NetSuite", "Microsoft Suite" ], "communicationSkills" : "Phone contact handling; Active listening; Verbal communication; Written communication", "continuousLearning" : "Professional training; Tuition reimbursement", "specialRequirements" : "Some overtime required, Holiday coverage required", "qualificationsBasic" : "Bachelor's Degree required, 1 year customer service experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Distribution Customer Support Specialist Cision is a global powerhouse in the Public Relations software space with over 100 years of experience innovating the way businesses tell their stories. Our award-winning solutions use cutting-edge technology to provide clients with industry-leading insights and the tools to improve their marketing and PR needs. With offices in over 20 countries around the world, we're committed to growing our communities and our people by offering amazing perks, professional development, and opportunities for you to power your career. The most important measure of our success is yours. JOB SUMMARY: The Distribution Customer Support Specialist is the client’s primary point of contact with PR Newswire. This role acts as a liaison, provides service and product information, answers questions, resolves any emerging problems that the customer might face with accuracy and efficiency. Our team is genuinely excited to help customers. Responsibilities: Areas of importance for this Customer Support Specialist to be both proficient and efficient in include, but are not limited to: Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email. Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process Be the point of resolution whenever possible Educate clients on PR Newswire products, services and procedures Meet or exceed activity metrics as assigned Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other proprietary platforms and databases Ability to reprioritize workload to ensure SLAs are met Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product) Qualifications: (Required and Desired) Bachelor’s Degree required Must have at least 1 year of successful customer service experience Excellent communication skills Strong phone contact handling skills and active listening Detail oriented, goal driven Ability to multi-task, prioritize, and manage time effectively Ability to adapt/respond to different types of customers and high-pressure situations Strong computer skills Must be flexible with schedule with some OT and holiday coverage required. Company Insights: State-of-the-art office Medical, dental, vision FSA (Health & dependent care) Life & disability insurance 401(k) Flexible PTO and work arrangements Casual work environment Tuition reimbursement & professional training What You'll Do What You'll Bring What We Offer Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. \"the Company\" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.", "summaryDescription" : "Distribution Customer Support Specialist at Cision. Provide excellent customer service. Respond efficiently to inquiries", "postedDate" : "2026-06-14T05:46:24.092", "createdAt" : "2026-06-14T05:46:24.092", "lastUpdated" : "2026-06-15T09:28:29.022", "ingestTimestamp" : "2026-06-14T05:46:24.092", "mongoId" : "6a2cd93f74d8ee00a0a47ba7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Public Relations software", "Salesforce", "NetSuite", "Microsoft Suite" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c8c1474d8ee00a0974795", "title" : "Paid Media Specialist", "company" : "DealMaker", "industry" : "Marketing Services", "salary" : { "min" : 85000.0, "max" : 100000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Los Angeles", "locations" : [ "Los Angeles" ], "timestamp" : "2026-06-15T11:34:04.620", "fingerprint" : "f356e936d7f8e3cd797b8f96b183ea59a6add6c2e40c64dba481b12cc6f5e31d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/dealmaker/297b3ff4-af98-48cf-9798-103e23e6ac64/application", "externalId" : "297b3ff4-af98-48cf-9798-103e23e6ac64", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "technicalSkills" : "Meta, TikTok, LinkedIn, Google Ads", "professionalSkills" : [ "Media buying", "Budget management", "Performance analysis", "Campaign optimization", "Cross-functional collaboration" ], "hardSkillsList" : [ "ROAS", "CAC", "CTR", "CPM", "CVR" ], "softSkillsList" : [ "Curious" ], "hardSkills" : [ { "name" : "ROAS", "level" : "intermediate" }, { "name" : "CAC", "level" : "intermediate" }, { "name" : "CTR", "level" : "intermediate" }, { "name" : "CPM", "level" : "intermediate" }, { "name" : "CVR", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curious" } ], "majorSkills" : "Paid Social Buying, Performance Analysis, Campaign Optimization", "majorSkillsList" : [ "Paid Social Buying", "Performance Analysis", "Campaign Optimization" ], "coreResponsibilities" : "Plan paid media campaigns, Execute paid media campaigns, Optimize paid media campaigns, Own media buying, Ensure campaigns on budget, Ensure ROAS-positive, Own pacing, Seek opportunities to deliver budgets, Expand budgets, Stay on top of ad platform changes, Test innovations, Implement innovations, Monitor campaign KPIs, Make real-time optimizations, Perform A/B tests, Document learnings, QA peer builds, Put together client reporting, Put together post-campaign reporting, Partner with Creative teams, Partner with Content teams, Influence ad assets, Iterate on ad assets, Provide performance insights, Inform creative direction, Inform messaging, Collaborate with Strategy teams, Collaborate with Partnership teams, Collaborate with Operations teams, Align campaign strategy", "teamCollaboration" : "Collaborate across teams; Collaborate with creative partners; Collaborate with Strategy teams; Collaborate with Partnership teams; Collaborate with Operations teams", "domainKnowledge" : "Capital markets; Online capital raising", "domainList" : [ "capital-markets", "online-capital-raising" ], "domainSpecificKnowledge" : [ "Capital markets", "Online capital raising" ], "communicationSkills" : "Share insights; Flag issues; Align on goals; Clear feedback", "documentationSkills" : "Document learnings", "continuousLearning" : "Annual learning support", "innovationCreativity" : "Test new ideas", "problemSolvingSkills" : "Digging into numbers", "specialRequirements" : "3 days in-office, Overlap with MST hours", "outcomesObjectives" : "Drive stronger results; ROAS-positive campaigns; Improve performance; Unlock performance levers; Continuous improvement; Growth of media buying quality; Scale high-impact campaigns; Drive real growth", "qualificationsBasic" : "2-4 years experience, Hands-on experience running campaigns, Experience on Paid Social platforms", "qualificationsPreferred" : "Google Ads knowledge a plus, Familiarity with Google Ads", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "DealMaker is a fast-growing fintech company revolutionizing the capital markets ecosystem with a mission to make online capital raising mainstream. We empower founders, CEOs, and operators to raise capital digitally, both from their own communities and through strategically marketed campaigns. No other platform provides an end-to-end solution like ours—and our track record speaks for itself, with over $2B raised across 1,000+ campaigns. We power the largest online capital raises for customers like EnergyX ($88M), Green Bay Packers ($65M), Miso Robotics ($72M+), Monogram Orthopaedics (Nasdaq:MGRM) and many others, with 3 IPOs in the past year alone. We are quickly expanding our horizons and are seeking talented team members to join us on our journey to transform the global capital market. WHO YOU ARE You’re a performance-minded media buyer with 2–4 years of hands-on experience running campaigns across Paid Social platforms. You’re analytical, fast-moving, and love digging into the numbers to drive stronger results. You’re detail-oriented when it comes to pacing, targeting, and QA — and you know that great execution is what unlocks great performance. You collaborate well across teams, especially with creative partners, and you communicate clearly whether you're sharing insights, flagging issues, or aligning on campaign goals. You’re naturally curious, stay up to speed on platform changes, and are always ready to test new ideas that might give your campaigns an edge. At DealMaker, we value speed, ownership, and impact — and you do too. You take pride in helping high-growth issuers scale their campaigns, and you’re excited to build, optimize, and learn alongside a team that’s just as driven as you are. WHAT YOU WILL DO Media Buying & Budget Management - Plan, execute, and optimize paid media campaigns with initial focus on Paid Social channels (Meta, TikTok, LinkedIn, etc.). Google knowledge is a plus - Own media buying across multiple accounts to ensure campaigns are on budget and ROAS-positive. - Own pacing and actively seek out opportunities to efficiently deliver planned budgets and expand on those in a ROAS-positive way. - Be open-minded and stay on top of changes to ad platform features, privacy rules, and bidding strategies to test and implement innovations early. Performance Analysis & Optimization - Monitor campaign KPIs daily (e.g., ROAS, CAC, CTR, CPM, CVR) and make regular and real-time optimizations to improve performance. - Perform A/B tests across audiences, creatives, and placements to unlock performance levers and document learnings in Test Trackers. - QA peer builds to ensure continuous improvement and growth of our media buying quality. - Put together weekly/biweekly client and post-campaign reporting on paid media campaigns. Cross-Functional Collaboration - Partner closely with Creative and Content teams to influence and iterate on ad assets that convert. - Provide clear performance insights to inform creative direction and messaging. - Collaborate with Strategy, Partnership, and Operations teams to align campaign strategy with issuer goals and performance milestones. WHAT SKILLS YOU NEED Paid Social Buying Experience - 2–4 years of hands-on experience planning, executing, and optimizing performance campaigns on Paid Social platforms (Meta, TikTok, LinkedIn). Familiarity with Google Ads is a plus. Performance-Driven & Analytical - You’re comfortable digging into performance metrics like ROAS, CAC, CTR, CPM, and CVR, and know how to evaluate both traffic and conversion KPIs to drive efficient scaling. - You understand how to optimize campaigns across funnel stages, including choosing between ABO vs CBO based on performance goals. - You’ve run A/B tests and documented learnings to improve campaign performance. Clear Communicator & Team Player - You can distill performance insights into clear, actionable feedback — both for internal teams and client-facing updates — and enjoy collaborating across functions to align on campaign goals. Detail-Oriented Execution - You take pride in getting the details right, whether it’s naming conventions, pacing accuracy, or QAing builds. You move fast without cutting corners. Curious & Adaptable - You stay on top of evolving ad platforms, privacy changes, and bidding strategies, and you're eager to test new ideas that drive better results. This is a great opportunity to own and scale high-impact campaigns that drive real growth for our issuers. If you're excited to build, optimize, and collaborate — we’d love to hear from you. This is a hybrid, Los Angeles–based role (3 days in-office in the Culver City area) requiring strong overlap with Mountain Standard Time (MST) working hours to support team collaboration. Founded in 2018 by leading capital markets lawyers, DealMaker has blazed its own trail as the leading online capital-raising platform.As a tech startup, we are well-capitalized, firmly established in our market, and ready to scale. Here’s why you should want to join us: - Competitive compensation with the opportunity to earn equity—get into a growth company on the ground floor - A diverse & distributed team of doers, innovators, and experts - Shared employee benefit plan (medical, vision, & dental) - We love AI and have tools to support you build innovative solutions - Annual learning support And more! We use automated and artificial intelligence-based tools (“Automated Employment Decision Tools”) to assist in screening, assessing, or evaluating candidates. These tools may assess job-related qualifications such as skills, experience, and work history. AI-assisted tools support our recruitment team and do not replace human judgment; all final hiring decisions are made by human reviewers. Applicants may request information about the use of these tools or request an alternative selection process by contacting us at Talent@dealmaker.tech. For more information about how personal information is collected and used, please see our Privacy Notice. Equal Employment Opportunity DealMaker does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. ", "summaryDescription" : "Paid Media Specialist at DealMaker. Skills: Paid Social Buying, Performance Analysis, Campaign Optimization. Plan paid media campaigns. Execute paid media campaigns", "createdAt" : "2026-06-14T03:58:19.268", "lastUpdated" : "2026-06-15T11:34:04.620", "ingestTimestamp" : "2026-06-14T03:58:19.268", "mongoId" : "6a2c8c1474d8ee00a0974795", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 100000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "ROAS", "CAC", "CTR", "CPM", "CVR", "Curious", "Paid Social Buying", "Performance Analysis", "Campaign Optimization", "Media buying", "Budget management", "Performance analysis", "Campaign optimization", "Cross-functional collaboration", "Capital markets", "Online capital raising" ], "skillCount" : 16, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305688f292fd229cf2ac1d", "title" : "Remote Hotel Booking Specialist (Customer Support)", "industry" : "SH", "salary" : { "min" : 45000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta, Georgia" ], "timestamp" : "2026-06-16T11:55:49.923", "fingerprint" : "3b781d5efd0f79f21eb61b604a227fb9a1d8fa26ee18aa65e43cd1b607f421bc", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/destinationknot/9154dc5d-1c53-4951-8e05-e468db5a3361/apply", "externalId" : "9154dc5d-1c53-4951-8e05-e468db5a3361", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "coreResponsibilities" : "Assist clients with hotel research, Assist clients with reservations, Answer questions about hotel amenities, Answer questions about pricing, Answer questions about availability, Communicate with clients via phone, Communicate with clients via email, Communicate with clients via online messaging, Maintain accurate booking records, Maintain accurate client records, Participate in virtual training, Participate in team meetings, Stay informed on travel trends, Stay informed on partner offerings", "domainKnowledge" : "Hotel accommodations; Travel trends", "domainList" : [ "hotel-accommodations", "travel-trends" ], "domainSpecificKnowledge" : [ "Hotel accommodations", "Travel trends" ], "continuousLearning" : "Virtual training", "qualificationsBasic" : "Reliable internet, Basic computer skills", "qualificationsPreferred" : "Travel experience helpful, Customer service experience helpful", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Remote | Flexible Schedule About the Role We are expanding and looking for motivated, people-focused individuals to join our team as Remote Hotel Booking Specialists. In this role, you’ll assist clients with researching, selecting, and booking hotel accommodations that match their travel needs. This is a fully remote opportunity with training provided — perfect for anyone who enjoys helping others, loves travel, and wants flexible work from home options. ## What You’ll Do Assist clients with hotel research and reservations Answer questions about hotel amenities, pricing, and availability Communicate with clients via phone, email, and online messaging Maintain accurate booking and client records Participate in virtual training and team meetings Stay informed on travel trends and partner offerings ## What We’re Looking For Strong communication and customer service skills Comfortable working independently in a remote setting Reliable internet and basic computer skills Positive attitude and willingness to learn Travel or customer service experience is helpful but not required ## What We Offer Work-from-home flexibility Full training and ongoing support Growth and income potential Travel discounts and industry perks Supportive, team-oriented environment", "summaryDescription" : "Remote Hotel Booking Specialist (Customer Support). Assist clients with hotel research. Assist clients with reservations", "postedDate" : "2026-06-15T13:50:18.714", "createdAt" : "2026-06-15T13:50:18.714", "lastUpdated" : "2026-06-16T11:55:49.923", "ingestTimestamp" : "2026-06-16T03:22:01.116", "mongoId" : "6a305688f292fd229cf2ac1d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 75000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hotel accommodations", "Travel trends" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d9f5a74d8ee00a0c5ab6b", "title" : "Customer Specialist In Training", "company" : "Carmax", "salary" : { "min" : 19.0, "max" : 39.6, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T07:17:59.045", "fingerprint" : "438aa618ae0d9fad916574d67a33b0a141ac7f19fa74a4a5bbac45ac797becb5", "source" : "workday", "language" : "en", "applyUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/WA---Portland---Vancouver/Customer-Specialist_JR-095065", "externalId" : "JZ-095065", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Vancouver", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.6306954,-122.6744557" } ], "locationText" : "Vancouver, Washington, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Provide customer service, Assist customers with product selection, Process sales transactions, Maintain store appearance, Achieve sales goals", "teamCollaboration" : "Work with sales team", "communicationSkills" : "Customer interaction", "continuousLearning" : "Sales training", "outcomesObjectives" : "Meet sales targets", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "7255 - Vancouver - 7005 NE 117th Ave, Vancouver, Washington, 98662 CarMax, the way your career should be! **Position Overview** As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $19.00 - $39.60 **Benefits:** Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. **In Washington, part-time Associates receive sick leave consistent with state law.** Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our [CarMax Benefits](http://apps.bswift.com/portal/carmax) website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist In Training at Carmax. Provide customer service. Assist customers with product selection", "postedDate" : "2026-06-13T19:16:59.394", "createdAt" : "2026-06-14T19:16:59.310", "lastUpdated" : "2026-06-16T07:17:59.045", "ingestTimestamp" : "2026-06-14T19:16:59.310", "mongoId" : "6a2d9f5a74d8ee00a0c5ab6b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/WA---Portland---Vancouver/Customer-Specialist_JR-095065", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 82368, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d9f5974d8ee00a0c5ab60", "title" : "Customer Specialist in Training", "company" : "Carmax", "salary" : { "min" : 31000.0, "max" : 42000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on market data for entry-level retail positions in Denton, United States, adjusted for company size and industry." }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T02:17:11.191", "fingerprint" : "abf03e30e819edf4eac1816abc27cec7a38c400ea895162f91ae7eda8ac45441", "source" : "workday", "language" : "en", "applyUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/TX---Dallas---Denton/Customer-Specialist-in-Training_JR-152351", "externalId" : "JV-152351", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Denton", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1838787,-97.1413417" } ], "locationText" : "Denton, Texas, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Provide excellent customer service, Assist customers with vehicle purchases, Process sales transactions, Maintain customer relationships, Achieve sales targets", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "6095 - Denton - 4200 S I-35E, Denton, Texas, 76210 CarMax, the way your career should be! **Position Overview** As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist in Training at Carmax. Provide excellent customer service. Assist customers with vehicle purchases", "postedDate" : "2026-06-13T18:57:17.638", "createdAt" : "2026-06-14T18:57:17.615", "lastUpdated" : "2026-06-16T02:17:11.191", "ingestTimestamp" : "2026-06-14T18:57:17.615", "mongoId" : "6a2d9f5974d8ee00a0c5ab60", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/TX---Dallas---Denton/Customer-Specialist-in-Training_JR-152351", "salaryAnnualMin" : 31000, "salaryAnnualMax" : 42000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306696f292fd229cfb3692", "title" : "Customer Support Specialist II 4x4 Night Shift", "company" : "Uber Freight", "industry" : "Logistics", "salary" : { "min" : 245000.0, "max" : 315000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Support Specialist II in Monterrey, Mexico, with 1-2 years of experience, adjusted for the logistics industry and a 4x4 night shift schedule." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-16T08:28:36.607", "fingerprint" : "d48f3729af54c594986a632dd0a235966d507fae582b6084949a761b23e094e6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5076623008", "externalId" : "5076623008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Monterrey", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.6802019,-100.3152580" } ], "locationText" : "Monterrey, Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "remoteFriendly" : false, "rawDescription" : "Schedule: Fulltime -4x4 Night Shift. Job Type: Onsite Salary Type: Salary Req: #2865 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and support our U. S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This shift also follows the 4x4 scheme, but with a schedule from 9:00 p. m. to 7:00 a. m. That is, you work four nights in a row and then rest for four nights before returning to your next cycle. requires working on Mexican holidays while observing U. S. holidays. What the candidate will do? Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve Call First: Make calls to facilities and carriers to resolve escalations quickly Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly Prioritize: Make decisions about which issues to resolve next based on level of urgency Evolve: Adapt with and to a team that continuously changes Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes Basic Qualifications Advanced English, verbal and written 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com. Candidate Privacy Notice EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.", "summaryDescription" : "Customer Support Specialist II 4x4 Night Shift at Uber Freight", "postedDate" : "2026-06-15T23:29:35.357", "createdAt" : "2026-06-15T23:29:35.357", "lastUpdated" : "2026-06-16T08:28:36.607", "ingestTimestamp" : "2026-06-15T23:29:35.357", "mongoId" : "6a306696f292fd229cfb3692", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30521df292fd229cf0b3d4", "title" : "Customer Support Manager*in (m/w/d) remote", "salary" : { "min" : 1200.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T06:19:04.691", "fingerprint" : "561dd7eed94ac5a732d95feeabdd47021b082ef8c66f332916dda70fc705d5f6", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/smartkuendigen/16307872-customer-support-manager-in-m-w-d-remote-oder-1-200-00eur-monatlich", "externalId" : "16307872", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Customer Support Manager*in (m/w/d) remote", "createdAt" : "2026-06-15T22:53:28.934", "lastUpdated" : "2026-06-16T06:19:04.691", "ingestTimestamp" : "2026-06-15T22:53:28.934", "mongoId" : "6a30521df292fd229cf0b3d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a30521df292fd229cf0b3d2", "title" : "Customer Support Manager*in (m/w/d) remote", "salary" : { "min" : 1200.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T06:27:51.095", "fingerprint" : "cd68b99644b6a810b26af512a661997a7989146d2525a7ddafa0730c7ea39ae7", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/smartkuendigen/16290264-customer-support-manager-in-m-w-d-remote-oder-1-200-00eur-monatlich", "externalId" : "16290264", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Customer Support Manager*in (m/w/d) remote", "createdAt" : "2026-06-15T22:53:05.394", "lastUpdated" : "2026-06-16T06:27:51.095", "ingestTimestamp" : "2026-06-15T22:53:05.394", "mongoId" : "6a30521df292fd229cf0b3d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca41374d8ee00a09afdfa", "title" : "Customer Support Specialist II", "company" : "Uber Freight", "industry" : "Logistics", "salary" : { "min" : 245000.0, "max" : 340000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Support Specialist II in Monterrey, Mexico, adjusted for the logistics industry and company size." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-15T07:49:10.862", "fingerprint" : "aadab5e61a151b6cdc407910a8e1e757b51d240a8dca8c2dbc46d761a8732286", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5107333008", "externalId" : "5107333008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Monterrey", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.6802019,-100.3152580" } ], "locationText" : "Monterrey, Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "professionalSkills" : [ "Customer interaction", "Problem solving", "Decision making", "Prioritization" ], "hardSkillsList" : [ "Shipment data entry", "Appointment scheduling", "Delivery exception resolution" ], "hardSkills" : [ { "name" : "Shipment data entry", "level" : "intermediate" }, { "name" : "Appointment scheduling", "level" : "intermediate" }, { "name" : "Delivery exception resolution", "level" : "intermediate" } ], "majorSkills" : "Customer support, Problem resolution, Communication", "majorSkillsList" : [ "Customer support", "Problem resolution", "Communication" ], "coreResponsibilities" : "Enter shipment data, Schedule appointments, Track shipments, Resolve delivery exceptions, Review information, Make decisions, Resolve escalations, Exercise empathy, Understand perspectives, Maintain relationships, Communicate updates, Solve issues, Prioritize issues, Adapt to team, Share ideas, Offer solutions", "teamCollaboration" : "Work with stakeholders; Work with carriers; Work with customers; Work with facilities", "domainKnowledge" : "Logistics operations", "domainList" : [ "logistics-operations" ], "domainSpecificKnowledge" : [ "Logistics operations" ], "communicationSkills" : "Provide updates; Maintain communication", "problemSolvingSkills" : "Problem solving; Root cause analysis", "specialRequirements" : "4x4 schedule, Second shift, Weekend work", "qualificationsBasic" : "Advanced English, 2 years customer interaction, Bachelor's degree, 1 year customer interaction", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Schedule: Fulltime - 4x4 2nd shift Job Type: Onsite Salary Type: Salary Req: # 2542 About the Role Join our Monterrey Center of Excellence and support our U. S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. When your days to work fall on Mon-Fri, the hours will be 14:00-24:00. When the days fall on Sat-Sun, the hours will be 10:00-20:00. What the candidate will do? Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve Call First: Make calls to facilities and carriers to resolve escalations quickly Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly Prioritize: Make decisions about which issues to resolve next based on level of urgency Evolve: Adapt with and to a team that continuously changes Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes Basic Qualifications Advanced English, verbal and written. 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction. About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com. Candidate Privacy Notice EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.", "summaryDescription" : "Customer Support Specialist II at Uber Freight. Skills: Customer support, Problem resolution, Communication. Enter shipment data. Schedule appointments", "postedDate" : "2026-06-13T21:36:42.464", "createdAt" : "2026-06-13T21:36:42.464", "lastUpdated" : "2026-06-15T07:49:10.862", "ingestTimestamp" : "2026-06-13T21:36:42.464", "mongoId" : "6a2ca41374d8ee00a09afdfa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Shipment data entry", "Appointment scheduling", "Delivery exception resolution", "Customer support", "Problem resolution", "Communication", "Customer interaction", "Problem solving", "Decision making", "Prioritization", "Logistics operations" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "dutch speaking customer support specialist work in sofia paid relocation jobs", "metadata" : { "title" : "dutch speaking customer support specialist work in sofia paid relocation" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 77078, "totalPages" : 1542, "hasNext" : true, "hasPrevious" : false } }

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