Mercier Consultancy Group
Gaming
FrenchSpeakingBackOfficeGamingSupportAgentWorkInSofia
“French Speaking Back Office Gaming Support Agent - Work In Sofia at Mercier Consultancy Group. Skills: Customer support, Back office operations. Provide back office support. Resolve account issues”
Industry & Context.
Problem resolution
Willingness to work in Sofia
What They're Looking For.
Must Have
Fluency in French, Experience in back office support, Experience in customer service, Organizational skills, Attention to detail, Excellent communication skills, Customer-focused attitude, Ability to work independently, Ability to work in a team, Familiarity with CRM systems, Familiarity with office software, Willingness to work in Sofia, Adapt to local culture
Nice to Have
Experience in gaming industry, Knowledge of English
What You'll Do.
Provide back office support
Resolve account issues
Resolve payment issues
Resolve technical issues
Collaborate with internal teams
Ensure problem resolution
Ensure process improvements
Maintain documentation
Stay up to date with gaming products
Stay up to date with industry trends
Stay up to date with regulations
Participate in training
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
Customer-focused
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