{ "count" : 89335, "data" : [ { "id" : "6a30514cf292fd229cefe135", "title" : "Support Engineer - Escalation Management", "company" : "Blueprint", "salary" : { "min" : 30.0, "max" : 33.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T07:33:17.063", "fingerprint" : "7b49f6c6ceba18ccaa69fa0d5bfdcca7d5519e2dd7b63190e65e9b64b3cbe7f6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/8006812", "externalId" : "8006812", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, with our client you will act as a customer advocate responsible for managing and resolving complex, high-impact escalations across cloud and enterprise products. You will coordinate with cross-functional stakeholders—including engineering, program management, and support teams—to remove blockers, drive timely resolutions, and improve the overall customer experience. You will proactively communicate with both technical and non-technical audiences, ensuring clarity on case status, risks, and next steps. This role requires strong judgment to balance customer needs with organizational policies while identifying trends, process gaps, and opportunities for continuous improvement. Key Responsibilities Manage and drive resolution of customer and partner escalations within defined SLAs Coordinate with cross-functional stakeholders (engineering, program management, technical advisors) to unblock issues Serve as a central point of communication, providing timely case updates and clear next steps Advocate for customers while balancing business policies to achieve mutually beneficial outcomes Analyze recurring or emerging issues and escalate them to appropriate teams for long-term resolution Facilitate discussions between stakeholders to mediate and resolve complex issues Prioritize and manage a high volume of cases effectively and independently Identify opportunities to improve processes and enhance the customer experience Apply strong judgment when exceptions to standard processes are necessary Participate in knowledge sharing, feedback loops, and mentorship opportunities Required Qualifications United States citizenship with an active, valid U. S. passport 5–7 years of experience in customer engagement, support operations, or related corporate services 5–7 years of experience managing escalations and working with ticketing/support systems 3+ years of experience with enterprise or cloud-based platforms (e.g., productivity suites, cloud infrastructure, or business applications) Proven ability to manage high-priority escalations and drive resolution across multiple stakeholders Strong written and verbal communication skills, including the ability to translate complex technical issues for non-technical audiences Demonstrated stakeholder management and collaboration skills Ability to work in fast-paced environments and manage competing priorities effectively Fluent in English Preferred Qualifications Experience working with cloud platforms or enterprise productivity/business applications Strong problem-solving mindset with the ability to navigate ambiguous situations Ability to influence without formal authority and build relationships across teams Customer-first mindset with strong empathy and advocacy skills Experience supporting partners or handling licensing-related issues Strong organizational skills and ability to self-direct work Confidence in decision-making with the ability to clearly articulate rationale Experience researching issues and leveraging internal knowledge bases to drive solutions Collaborative team player with a focus on shared success Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $30 – $33 USD Per Hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Remote", "summaryDescription" : "Support Engineer - Escalation Management at Blueprint", "postedDate" : "2026-06-15T23:15:41.813", "createdAt" : "2026-06-15T23:15:41.813", "lastUpdated" : "2026-06-16T07:33:17.063", "ingestTimestamp" : "2026-06-15T23:15:41.813", "mongoId" : "6a30514cf292fd229cefe135", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62400, "salaryAnnualMax" : 68640, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 599.9564, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e42af8b1b0376634c6a8", "title" : "Escalation Engineer - Enterprise", "company" : "Amazon.com Services LLC", "industry" : "Systems, Quality, Security Engineering, Network Development, alexa and amazon devices", "salary" : { "min" : 127400.0, "max" : 212800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Francisco, California, USA", "locations" : [ "San Francisco, California, USA" ], "timestamp" : "2026-06-16T02:37:38.510", "fingerprint" : "3d4641d9e644b18b7c1d48659d0be6ee25734e2844ab9119b27725a18d0bb50e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3076639/apply", "externalId" : "38732c23-cecf-4a1f-9bc2-02da9bd229b7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking an Enterprise Escalation Support Engineer to handle the most complex escalations from enterprise customers. This role requires deep networking expertise, advanced troubleshooting skills, and the ability to work closely with engineering teams to resolve critical issues impacting large-scale deployments. You will act as the final escalation point within the Customer Engineering org and will collaborate closely with other Network Development Engineers, Partner Success Managers and Core Engineering teams to resolve critical escalations, improve diagnostics, and codify learnings into repeatable solutions. Key job responsibilities As a member of our Customer Engineering team, you will be looked upon as an SME for our products. As an ESE, you will: - Act as the primary escalation point for enterprise customers, driving resolution of critical and complex technical issues. - Diagnose and troubleshoot deep networking problems, including TCP/IP, DHCP, NAT, DNS, VLANs, and SD-WAN. - Apply advanced understanding of Wi-Fi standards (802.11a/b/g/n/ac/ax/be) and mesh network behavior under load, interference, and coverage constraints. - Support large-scale deployments such as Branch Offices, Hotels, MDUs, ISP fleets, and enterprise sites. - Perform site-wide vs. client-specific failure isolation. - Guide AP onboarding, controller-less mesh configuration, and site survey best practices. - Troubleshoot enterprise authentication setups (WPA2-Enterprise, RADIUS, captive portals). - Interpret eero logs, Looker dashboards, and internal telemetry to identify patterns and systemic issues. - Use log diffing, error correlation, and temporal analysis to pinpoint root causes. - Investigate cloud-to-device communication failures, API calls, firmware pushes, and configuration propagation. - Collaborate with security teams on privacy-impacting escalations and security concerns (MAC spoofing, rogue APs, etc.). - Maintain compliance awareness for regulated customer accounts and ISP environments. About the team Interested in exploring career opportunities with eero? Visit our careers page to view all open positions: https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero Basic Qualifications: - 5+ years in enterprise network support or escalation engineering. - Deep networking knowledge across TCP/IP stack and enterprise protocols. - Strong Wi-Fi expertise, including 802.11 standards and enterprise deployments. - Proven experience troubleshooting large-scale, multi-site network deployments. - Proficiency in reading and interpreting logs and telemetry. - Experience with cloud-managed networking platforms and APIs (REST, GraphQL). - Excellent analytical and communication skills, with the ability to work under pressure. - Ability to translate packet captures to actionable data. Preferred Qualifications: - Experience in ISP, hospitality, or MDU Wi-Fi environments. - Knowledge of network security best practices and compliance requirements. - Scripting or automation experience for network diagnostics. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,400/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Escalation Engineer - Enterprise at Amazon.com Services LLC", "postedDate" : "2026-06-14T20:26:32.430", "createdAt" : "2026-06-14T20:26:32.430", "lastUpdated" : "2026-06-16T02:37:38.510", "ingestTimestamp" : "2026-06-14T20:26:32.430", "mongoId" : "68c2e42af8b1b0376634c6a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3076639/apply", "salaryAnnualMin" : 127400, "salaryAnnualMax" : 212800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 586.41547, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa781", "title" : "Support Engineer - Escalation Management", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and Technology industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:19:22.017", "fingerprint" : "1a23fdf04bf0c4a6bf4d6d5f33adf44c451c9546922a06277c202385c520f2f7", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/35e9dcde-4a17-47b0-bb12-d9a6b97e1d6a/apply", "externalId" : "35e9dcde-4a17-47b0-bb12-d9a6b97e1d6a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Mid", "professionalSkills" : [ "Escalation management", "Support operations", "Customer success" ], "majorSkills" : "Escalation management, Customer support", "majorSkillsList" : [ "Escalation management", "Customer support" ], "coreResponsibilities" : "Manage customer escalations, Drive customer escalation resolution, Meet service level agreements, Meet customer expectations, Serve as primary point of contact, Provide clear communication, Provide proactive communication, Update on status, Update on risks, Update on next steps, Collaborate with engineering, Collaborate with program management, Collaborate with technical advisors, Collaborate with support teams, Remove blockers, Accelerate issue resolution, Advocate for customer needs, Balance organizational policies, Balance business objectives, Achieve effective outcomes, Analyze recurring issues, Identify root causes, Escalate trends, Support long-term improvements, Facilitate discussions, Coordinate stakeholders, Resolve challenging customer situations, Prioritize escalations, Manage high volume of escalations, Maintain high service standards, Identify opportunities to improve support processes, Identify opportunities for knowledge sharing, Identify opportunities for customer experience initiatives, Apply sound judgment, Evaluate exceptions to standard procedures, Recommend appropriate solutions, Contribute to team development, Participate in continuous improvement efforts", "teamCollaboration" : "Collaborate with engineering; Collaborate with program management; Collaborate with technical advisors; Collaborate with support teams; Coordinate stakeholders across multiple functions", "domainKnowledge" : "Enterprise software; Cloud-based platforms; Productivity suites; Business applications", "domainList" : [ "enterprise-software", "cloud-based-platforms", "productivity-suites", "business-applications" ], "domainSpecificKnowledge" : [ "Enterprise software", "Cloud-based platforms", "Productivity suites", "Business applications" ], "toolProficiency" : [ "Support ticketing systems" ], "communicationSkills" : "Explain technical concepts; Clear communication; Proactive communication", "continuousLearning" : "Professional development; Career growth opportunities", "problemSolvingSkills" : "Problem-solving skills; Analytical skills; Root cause analysis", "specialRequirements" : "United States citizenship, Valid U. S. passport", "qualificationsBasic" : "5–7 years customer engagement experience, 5–7 years escalation management experience, 5–7 years ticketing systems experience, 3 years enterprise software support, 3 years cloud-based platforms support, 3 years productivity suites support, 3 years business applications support, Manage high-priority customer issues, Coordinate resolutions across stakeholders, Excellent written communication skills, Excellent verbal communication skills, Explain technical concepts to non-technical audiences, Stakeholder management capabilities, Collaboration capabilities, Relationship-building capabilities, Work effectively in fast-paced environments, Manage competing priorities, Analytical skills, Problem-solving skills, Navigate ambiguity, Make informed decisions, Customer-focused mindset, Commitment to exceptional service, Commitment to advocacy, Organizational skills, Self-motivation, Work independently, Fluency in English", "qualificationsPreferred" : "Experience with cloud technologies, Experience with enterprise applications, Experience with licensing-related support, Experience with partner ecosystems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Manage and drive the resolution of customer and partner escalations while ensuring service level agreements and customer expectations are met. Serve as the primary point of contact for complex support cases, providing clear, proactive communication regarding status updates, risks, and next steps. Collaborate with engineering, program management, technical advisors, and support teams to remove blockers and accelerate issue resolution. Advocate for customer needs while balancing organizational policies and business objectives to achieve effective outcomes. Analyze recurring issues, identify root causes, and escalate trends to appropriate teams to support long-term improvements. Facilitate discussions and coordinate stakeholders across multiple functions to resolve challenging customer situations. Prioritize and manage a high volume of escalations independently while maintaining high service standards. Identify opportunities to improve support processes, knowledge sharing, and overall customer experience initiatives. Apply sound judgment when evaluating exceptions to standard procedures and recommending appropriate solutions. Contribute to team development through mentorship, collaboration, and participation in continuous improvement efforts. Requirements United States citizenship and possession of a valid U.S. passport. 5–7 years of experience in customer engagement, support operations, customer success, or a related field. 5–7 years of experience managing escalations and working with support ticketing systems. Minimum of 3 years of experience supporting enterprise software, cloud-based platforms, productivity suites, or business applications. Proven ability to manage high-priority customer issues and coordinate resolutions across multiple stakeholders. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. Strong stakeholder management, collaboration, and relationship-building capabilities. Demonstrated ability to work effectively in fast-paced environments while managing competing priorities. Strong analytical and problem-solving skills, with the ability to navigate ambiguity and make informed decisions. Customer-focused mindset with a commitment to delivering exceptional service and advocacy. Experience working with cloud technologies, enterprise applications, licensing-related support, or partner ecosystems is highly desirable. Strong organizational skills, self-motivation, and the ability to work independently. Fluency in English required. Benefits Competitive hourly compensation ranging from $30–$33 USD per hour (based on experience, qualifications, and location). Fully remote work opportunity within the United States. Comprehensive medical, dental, and vision insurance coverage. Flexible Spending Account (FSA). 401(k) retirement savings plan. Competitive paid time off package. Parental leave benefits. Professional development and career growth opportunities. Exposure to cutting-edge enterprise and cloud technologies. Collaborative and supportive work environment focused on learning and innovation. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Engineer - Escalation Management. Skills: Escalation management, Customer support. Manage customer escalations. Drive customer escalation resolution", "postedDate" : "2026-06-15T03:55:44.340", "createdAt" : "2026-06-15T03:55:44.340", "lastUpdated" : "2026-06-16T12:19:22.017", "ingestTimestamp" : "2026-06-16T03:22:02.898", "mongoId" : "6a30511af292fd229cefa781", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Escalation management", "Customer support", "Support operations", "Customer success", "Enterprise software", "Cloud-based platforms", "Productivity suites", "Business applications", "Support ticketing systems" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 575.3494, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a22ef292fd229c119d28", "title" : "VE-Interim Escalated Team Lead- Billing (Internal)", "company" : "Blueprint Internal", "salary" : { "min" : 2600.0, "max" : 2950.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-16T12:41:11.995", "fingerprint" : "43d39caa2a17c997986ab793f5ad53f32541dbaf980373e417f7ef084537f5aa", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/blueprintinternal/jobs/8008900", "externalId" : "8008900", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "(Internal Candidates Only – Job Description not to be shared externally) Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is looking for an Interim Escalated Team Lead - Billing to be part of the team. We are looking for a well-organized customer support leadership professional to significantly contribute to overall customer satisfaction by ensuring their team members are successfully coached and developed, so they can effectively respond to customer’s requests, issues, and concerns in a timely and professional manner. The Escalated Team Lead - Billing directly impacts the success of the engagement by managing team members to maximize the productivity and quality of service provided to the client and their customers. The Team Lead will be expected to manage and respond to tickets as well as manage a team. Duties/Responsibilities:  Expected Interim role to mid-July with possible permanent placement to follow. Manages the day-to-day operations and activities for the assigned team under general direction and guidance of the Operations Lead/Sr Operations Lead. This includes checking in with your team, review of timecards and attendance/schedule adherence, review and process TicketMaster feedback, and log nonproductive time on a daily basis. Monitors workflow changes and pivots and immediately communicates necessary information to the team.  Monitor and analyze agent performance data and metrics on a daily basis, including thoroughly reviewing dashboards, agent action reports and ticket dives, identify trends and areas for improvement to ensure accurate performance data. Partner with Operations Lead to discuss concerns and include Sr Operations Lead and HR if further performance management actions or progressive disciplinary steps are necessary. Provide leadership and direction to agents, assist with setting goals, performance and expectations, and provide guidance, coaching and support. Proactively identify and resolve problems/issues such as employee concerns, client concerns, etc. and partner with Operations Lead/Sr Operations Lead and/or HR for additional support and to ensure visibility and alignment with next steps and proper documentation. Support the onboarding of new employees/transferred employees including ownership of their training and ensure support during ramp up period. Ensure a strong presence for your team, both onsite and remotely by regular and consistent onsite days throughout the week and timely responsiveness in communications via email, Teams, etc. This includes leading daily team huddles (onsite and virtually), and mandatory live (in person or via Teams) one-on-one meetings with agents and job shadow sessions (if necessary). Document all pertinent notes and coaching actions from the agent one-on-one meetings in the internal tool (PAM) to provide clear communication for the agent while reinforcing accountability and supporting continuous performance improvement. Write and deliver timely Annual Reviews for agents ensuring that performance has been reviewed fairly and consistently, and feedback is clear and professional. Complete ticket work on a daily basis (2 hours daily/4 hours for 4x10 TLs) to maintain subject matter expertise in your space. Actively and consistently support all efforts on engagement initiatives and customer and employee experience. P Provide effective leadership and messaging in alignment with leadership around change management and operational areas of focus. Follow and enforce Blueprint policies, processes, and core values. Other duties and projects as assigned.   Qualifications: 2+ years of customer support experience 1+ years of experience in the ESC Billing space (preferred) Demonstrated leadership with the desire to manage others and maximize the performance of a team Demonstrates a high level of service-excellence and consistently meets performance expectations Knowledge of gaming industry trends, major events, and news. Skills/Abilities: Innovative thinker and excellent written, verbal and listening communication skills Strong leadership and interpersonal skills with the ability to effectively communicate with different teams, levels of management, key business stakeholders and other functional departments Strong organizational and time management skills with the ability to prioritize workloads across a team Ability to motivate employees within a team environment and assess performance metrics to achieve high standards of performance Ability to effectively lead by example, coach and mentor a team of diverse employees Effective decision making and problem-solving skills Strong customer service skills and attention to detail Ability to work as part of a team and independently. Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Specific work shifts may be subject to change based on business needs. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($26.00 - $29.50). The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "VE-Interim Escalated Team Lead- Billing (Internal) at Blueprint Internal", "postedDate" : "2026-06-16T03:16:04.240", "createdAt" : "2026-06-16T03:16:04.240", "lastUpdated" : "2026-06-16T12:41:11.995", "ingestTimestamp" : "2026-06-16T03:16:04.240", "mongoId" : "6a30a22ef292fd229c119d28", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 5408000, "salaryAnnualMax" : 6136000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 533.70276, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68e6b1db70f0b99d58d66cd9", "title" : "Escalations Engineer, eero B2B team", "company" : "Amazon.com Services LLC", "industry" : "Systems, Quality, Security Engineering, System Development Engineering, alexa and amazon devices", "salary" : { "min" : 136100.0, "max" : 235200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Los Gatos, California, USA", "locations" : [ "Los Gatos, California, USA" ], "timestamp" : "2026-06-15T02:45:39.368", "fingerprint" : "c2f7dbe470c67634cfdc74cf292f50923cc727d5fe165f7ecee74734a3daeeb6", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3102803/apply", "externalId" : "12e170c9-0d00-4d0f-81ae-e6e73c6c9bd1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Gatos", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.2266110,-121.9746797" } ], "locationText" : "Los Gatos, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Linux, Unix, Wifi, Ethernet", "professionalSkills" : [ "Field debug", "Root-cause analysis" ], "hardSkillsList" : [ "Network troubleshooting", "System debugging" ], "hardSkills" : [ { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "System debugging", "level" : "intermediate" } ], "majorSkills" : "Network debugging, Wifi troubleshooting", "majorSkillsList" : [ "Network debugging", "Wifi troubleshooting" ], "coreResponsibilities" : "Support customer-facing teams, Support engineering teams, Debug complex field issues, Develop tools for triage, Develop tools for root-cause analysis, Develop framework for automatic detection", "teamCollaboration" : "Cross-functional teams; Customer-facing teams; Engineering teams", "domainKnowledge" : "Wifi stacks; Ethernet stacks; Networking issues; Cloud-based control systems", "domainList" : [ "wifi-stacks", "ethernet-stacks", "networking-issues", "cloud-based-control-systems" ], "domainSpecificKnowledge" : [ "Wifi stacks", "Ethernet stacks", "Networking issues", "Cloud-based control systems" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Debugging", "qualificationsBasic" : "Experience with Linux/Unix, Experience debugging complex software issues, Experience supporting field debug, Deep understanding of wifi stacks, Deep understanding of ethernet stacks, Ability to design experiments, Ability to implement experiments", "qualificationsPreferred" : "Experience with wifi mesh products, Experience with syslog logs, Experience with hostapd-based wifi stacks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home. Key job responsibilities - Support customer-facing and engineering teams in debugging complex field issues - Develop tools to help quickly triage and root-cause complex wifi and networking issues - Develop framework for automatic detection of field issues, without customer involvement or prompting About the team At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home. Interested in exploring career opportunities with eero? Visit our careers page to view all open positions: https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero Basic Qualifications: - Experience with Linux/Unix - Bachelor's degree - Experience debugging, diagnosing, and troubleshooting complex, production software issues - Experience in supporting field debug of wireless and networking issues using cloud-based control systems - Deep understanding of wifi and ethernet stacks and protocols - Ability to independently design and implement experiments to isolate and root cause an issue Preferred Qualifications: - Experience with wifi mesh products - Experience with syslog logs - Experience in working with hostapd-based wifi stacks Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Escalations Engineer, eero B2B team at Amazon.com Services LLC. Skills: Network debugging, Wifi troubleshooting. Support customer-facing teams. Support engineering teams", "postedDate" : "2026-06-13T06:10:50.399", "createdAt" : "2026-06-13T06:10:50.399", "lastUpdated" : "2026-06-15T02:45:39.368", "ingestTimestamp" : "2026-06-13T06:10:50.399", "mongoId" : "68e6b1db70f0b99d58d66cd9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3102803/apply", "salaryAnnualMin" : 136100, "salaryAnnualMax" : 235200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Network troubleshooting", "System debugging", "Network debugging", "Wifi troubleshooting", "Field debug", "Root-cause analysis", "Wifi stacks", "Ethernet stacks", "Networking issues", "Cloud-based control systems" ], "skillCount" : 10, "jobCategory" : "engineering", "dataQualityScore" : 0.8888889, "_score" : 511.93988, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c66de74d8ee00a08ffdd2", "title" : "Escalation Prevention Specialist", "company" : "IFS", "industry" : "Information Technology And Services", "salary" : { "min" : 1150000.0, "max" : 1750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-Senior Escalation Prevention Specialist in Kolkata, India, adjusted for the technology industry and company size." }, "location" : "Kolkata, West Bengal, IN", "locations" : [ "Kolkata", "West Bengal", "IN" ], "timestamp" : "2026-06-15T07:58:37.686", "fingerprint" : "6b869619770a90b073a864d1824415a398a81c032c409b330b0cdff897aeaee8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IFS1/744000131690273-escalation-prevention-specialist", "externalId" : "744000131690273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kolkata", "state" : "West Bengal", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.5726459,88.3638953" } ], "locationText" : "Kolkata, West Bengal, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Support operations", "Service Level Agreements" ], "hardSkillsList" : [ "Case prioritization", "Risk assessment", "De-escalation" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Case prioritization", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "De-escalation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Escalation prevention, Customer risk management, Stakeholder communication", "majorSkillsList" : [ "Escalation prevention", "Customer risk management", "Stakeholder communication" ], "coreResponsibilities" : "Manage support cases, Prioritize support cases, Lead escalations, Assess customer risk, Identify escalation triggers, Validate case prioritization, Challenge case prioritization, Identify case dependencies, Manage case dependencies, Accelerate case resolution, Ensure escalation to tiers, Ensure escalation to R&D, Remove blockers, Drive mitigation actions, Prevent delays, Communicate between customer and teams, Report to stakeholders, Manage stakeholder expectations, Engage senior leadership, Engage C-level leadership, Support customer updates, Support governance reviews, Work with Support teams, Work with R&D teams, Work with Customer Success, Work with Escalation Management, Coordinate global teams, Coordinate matrixed teams, Drive alignment on priorities, Drive alignment on actions, Drive alignment on timelines, Support judging processes, Contribute to IFS Community, Engage in knowledge sharing, Support Drop-In Clinics, Lead Drop-In Clinics", "teamCollaboration" : "Cross-functional teams; Global teams; Matrixed teams; Support teams; R&D teams; Customer Success teams; Escalation Management teams", "domainKnowledge" : "Support operations; Service Level Agreements", "domainList" : [ "support-operations", "service-level-agreements" ], "domainSpecificKnowledge" : [ "Support operations", "Service Level Agreements" ], "communicationSkills" : "Executive-level engagement; Status reporting", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Enhance customer satisfaction; Maximize lifetime value; Foster customer retention; Foster customer renewals; Prevent escalation; Support de-escalation; Ensure alignment on priorities; Accelerate resolution of critical issues; Deliver clear communication; Deliver consistent communication; Contribute to customer satisfaction; Contribute to customer retention; Contribute to operational excellence; Manage high-risk situations; Prevent escalation of situations", "qualificationsBasic" : "3+ years experience, Manage high-risk scenarios, Critical thinking skills, Analytical approach, Structured approach, Methodical approach, Excellent communication skills, Executive-level engagement, Stakeholder management skills, Influencing skills, Work independently, Drive outcomes, Understand customer environments, Understand business processes, Understand technical landscapes, Meet challenging deadlines, Fast-paced environments, Collaborative team player, Networking capability", "qualificationsPreferred" : "Knowledge of IFS products, Knowledge of IFS architecture, Knowledge of IFS technologies, Experience in matrixed organizations, Experience in global organizations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations. Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers. The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de-escalation where required. Acting as a central coordinator across support, R&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders. The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating. Key Responsibilities: * Proactively manage and prioritise high-risk and escalation-related support cases * Lead assigned Preventative Account Escalations end-to-end * Assess customer risk and identify potential escalation triggers early * Validate and challenge case prioritisation where required * Identify and manage case dependencies impacting resolution timelines * Accelerate resolution of cases critical to escalation exit criteria * Ensure appropriate escalation to higher support tiers and R&D where required * Remove blockers and drive mitigation actions to prevent delays * Act as a key communication point between customer, support teams, and leadership * Provide regular, high-quality status reporting to internal and external stakeholders * Manage stakeholder expectations, including senior and C-level engagement * Support Escalation Manager in customer updates and governance reviews * Work closely with Support, R&D, Customer Success, and Escalation Management teams * Coordinate effectively across global and matrixed teams * Drive alignment on priorities, actions, and timelines * Support Account Escalation Judging processes as required * Contribute to IFS Community engagement and knowledge sharing * Support and lead Customer Office Drop-In Clinics ## Qualifications Required Competence Essential * Strong critical thinking and decision-making skills in high-pressure environments * Analytical, structured, and methodical approach to problem-solving * Excellent communication skills (written and verbal), including executive-level engagement * Strong stakeholder management and influencing skills * Ability to work independently and drive outcomes with limited supervision * Deep understanding of support operations and Service Level Agreements (SLAs) * Strong ability to quickly understand customer environments, business processes, and technical landscapes * Proven ability to meet challenging deadlines in fast-paced environments * Collaborative team player with strong networking capability Desirable * Knowledge of IFS products, architecture, and underlying technologies * Experience operating within matrixed, global organisations Required Education & Experience Essential * Minimum 3+ years’ experience in a mission-critical support or operations environment * Demonstrated experience managing high-risk or escalated customer scenarios * Strong relationship-building and cross-functional collaboration skills * Experience working in fast-paced, geographically distributed teams * A great communicator who helps build the IFS brand Desirable * Comfortable working within a matrix-rich organisation ## Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.", "summaryDescription" : "Escalation Prevention Specialist at IFS. Skills: Escalation prevention, Customer risk management, Stakeholder communication. Manage support cases. Prioritize support cases", "postedDate" : "2026-06-11T14:32:24.000", "createdAt" : "2026-06-13T21:15:47.132", "lastUpdated" : "2026-06-15T07:58:37.686", "ingestTimestamp" : "2026-06-13T21:15:47.132", "mongoId" : "6a2c66de74d8ee00a08ffdd2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Case prioritization", "Risk assessment", "De-escalation", "Critical thinking", "Escalation prevention", "Customer risk management", "Stakeholder communication", "Support operations", "Service Level Agreements" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 501.72504, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c66de74d8ee00a08ffdd1", "title" : "Escalation Prevention Specialist", "company" : "IFS", "industry" : "Information Technology And Services", "location" : "Colombo, Western Province, LK", "locations" : [ "Colombo", "Western Province", "LK" ], "timestamp" : "2026-06-15T11:17:36.060", "fingerprint" : "34a7258c668303d929f83dd44daf6463a22a22e5699baea1e8a85bb62725b73a", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/IFS1/744000131692479-escalation-prevention-specialist", "externalId" : "744000131692479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Colombo", "state" : "Western Province", "country" : "Sri Lanka", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Colombo, Western Province, Sri Lanka", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Deep understanding of support operations and Service Level Agreements (SLAs). Knowledge of IFS products, architecture, and underlying technologies is desirable. Experience operating within matrixed, global organisations is desirable." ], "hardSkillsList" : [ "support operations", "Service Level Agreements (SLAs)" ], "softSkillsList" : [ "critical thinking, decision-making, stakeholder management, influencing skills, collaborative team player" ], "hardSkills" : [ { "name" : "support operations", "level" : "intermediate" }, { "name" : "Service Level Agreements (SLAs)", "level" : "intermediate" } ], "softSkills" : [ { "name" : "critical thinking, decision-making, stakeholder management, influencing skills, collaborative team player" } ], "majorSkills" : "escalation management, customer risk assessment, cross-functional collaboration, communication", "majorSkillsList" : [ "escalation management, customer risk assessment, cross-functional collaboration, communication" ], "coreResponsibilities" : "The Escalation Prevention Specialist proactively identifies, manages, and resolves customer risk scenarios to prevent and support de-escalation of customer issues. This role acts as a central coordinator, ensuring alignment across support, R&D, and customer stakeholders to accelerate resolution of critical issues and deliver clear communication to senior leadership, ultimately contributing to customer satisfaction and retention.", "teamCollaboration" : "Works closely with Support, R&D, Customer Success, and Escalation Management teams, coordinating effectively across global and matrixed teams to drive alignment on priorities, actions, and timelines.", "communicationSkills" : "executive-level engagement; status reporting", "innovationCreativity" : "We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.", "problemSolvingSkills" : "analytical; structured; methodical approach", "specialRequirements" : "Embraces flexibility and hybrid work opportunities while valuing inclusive workplace experiences. Fosters a sense of community to drive innovation, strengthen connections, and nurture belonging.", "outcomesObjectives" : "Enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. Ensure a positive and enduring customer relationship by providing assurance and effective control in challenging situations. Contribute directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating.", "qualificationsBasic" : "Requires a minimum of 3 years' experience in a mission-critical support or operations environment, with demonstrated experience managing high-risk or escalated customer scenarios. Essential skills include critical thinking, analytical and structured problem-solving, excellent communication (written and verbal), stakeholder management, influencing skills, ability to work independently, understanding of support operations and SLAs, ability to quickly understand customer environments, and proven ability to meet deadlines in fast-paced environments.", "qualificationsPreferred" : "Desirable qualifications include knowledge of IFS products, architecture, and underlying technologies, and experience operating within matrixed, global organizations.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations. Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers. The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de-escalation where required. Acting as a central coordinator across support, R&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders. The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating. Key Responsibilities: * Proactively manage and prioritise high-risk and escalation-related support cases * Lead assigned Preventative Account Escalations end-to-end * Assess customer risk and identify potential escalation triggers early * Validate and challenge case prioritisation where required * Identify and manage case dependencies impacting resolution timelines * Accelerate resolution of cases critical to escalation exit criteria * Ensure appropriate escalation to higher support tiers and R&D where required * Remove blockers and drive mitigation actions to prevent delays * Act as a key communication point between customer, support teams, and leadership * Provide regular, high-quality status reporting to internal and external stakeholders * Manage stakeholder expectations, including senior and C-level engagement * Support Escalation Manager in customer updates and governance reviews * Work closely with Support, R&D, Customer Success, and Escalation Management teams * Coordinate effectively across global and matrixed teams * Drive alignment on priorities, actions, and timelines * Support Account Escalation Judging processes as required * Contribute to IFS Community engagement and knowledge sharing * Support and lead Customer Office Drop-In Clinics ## Qualifications Required Competence Essential * Strong critical thinking and decision-making skills in high-pressure environments * Analytical, structured, and methodical approach to problem-solving * Excellent communication skills (written and verbal), including executive-level engagement * Strong stakeholder management and influencing skills * Ability to work independently and drive outcomes with limited supervision * Deep understanding of support operations and Service Level Agreements (SLAs) * Strong ability to quickly understand customer environments, business processes, and technical landscapes * Proven ability to meet challenging deadlines in fast-paced environments * Collaborative team player with strong networking capability Desirable * Knowledge of IFS products, architecture, and underlying technologies * Experience operating within matrixed, global organisations Required Education & Experience Essential * Minimum 3+ years’ experience in a mission-critical support or operations environment * Demonstrated experience managing high-risk or escalated customer scenarios * Strong relationship-building and cross-functional collaboration skills * Experience working in fast-paced, geographically distributed teams * A great communicator who helps build the IFS brand Desirable * Comfortable working within a matrix-rich organisation ## Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.", "summaryDescription" : "Escalation Prevention Specialist at IFS. Skills: escalation management, customer risk assessment, cross-functional collaboration, communication. The Escalation Prevention Specialist proactively identifies, manages, and resolves customer risk scenarios to prevent and support de-escalation of customer issues. This role acts as a central coordinator, ensuring alignment across support, R&D, and customer stakeholders to accelerate resolution of critical issues and deliver clear communication to senio", "postedDate" : "2026-06-11T14:33:12.000", "createdAt" : "2026-06-14T21:43:18.291", "lastUpdated" : "2026-06-15T11:17:36.060", "ingestTimestamp" : "2026-06-14T21:43:18.291", "mongoId" : "6a2c66de74d8ee00a08ffdd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "support operations", "Service Level Agreements (SLAs)", "critical thinking, decision-making, stakeholder management, influencing skills, collaborative team player", "escalation management, customer risk assessment, cross-functional collaboration, communication", "Deep understanding of support operations and Service Level Agreements (SLAs). Knowledge of IFS products, architecture, and underlying technologies is desirable. Experience operating within matrixed, global organisations is desirable." ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 485.75278, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69d3e6b92beec4dd3d3f7411", "title" : "Escalation Specialist", "company" : "ADCI", "industry" : "Investigation Loss Prevention, Real Estate/Facilities, Logistics", "salary" : { "min" : 750000.0, "max" : 1250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Escalation Specialist in Bengaluru, India, adjusted for mid-seniority and the logistics industry." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T04:26:39.703", "fingerprint" : "0e4b58eeb5a486e470ea0ca35f58d111b5b774b381ead0c2e5cf472324843155", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10383886/apply", "externalId" : "2c98eaf1-c1ce-4cd2-be20-085cdbd3796e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "technicalSkills" : "MS Office, Word, Excel, PowerPoint", "professionalSkills" : [ "Crisis management", "Incident triage", "Workplace violence triage" ], "hardSkillsList" : [ "Alarm monitoring", "Incident triage", "Crisis management", "Written reports" ], "softSkillsList" : [ "Ownership", "Customer obsession", "Composure", "Empathy" ], "hardSkills" : [ { "name" : "Alarm monitoring", "level" : "intermediate" }, { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Crisis management", "level" : "intermediate" }, { "name" : "Written reports", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Customer obsession" }, { "name" : "Composure" }, { "name" : "Empathy" } ], "majorSkills" : "Security operations, Incident response, Customer support", "majorSkillsList" : [ "Security operations", "Incident response", "Customer support" ], "coreResponsibilities" : "Provide support to delivery associates, Research and troubleshoot with internal tools, Triage and prioritize incoming incidents, Collaborate with crisis management leadership, Transfer lower severity calls, Manage phone communications, Facilitate information flow, Write clear and concise reports", "teamCollaboration" : "Cross-functional coordination; Internal and external customers", "domainKnowledge" : "Global Security Operations; Operational risks; Security risks", "domainList" : [ "global-security-operations", "operational-risks", "security-risks" ], "domainSpecificKnowledge" : [ "Global Security Operations", "Operational risks", "Security risks" ], "communicationSkills" : "Oral skills; Writing skills", "documentationSkills" : "Written responses", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Shift work required, Nights, weekends, holidays, Support any schedule, 24x7 -365 Days operation", "qualificationsBasic" : "Speak, write, and read fluently in Spanish, Experience in computer skills, Proficiency in MS Office, Knowledge of working over internet, Experience navigating websites, Experience in written and spoken English, Ability to compose grammatically correct written responses, Work a flexible schedule/shift/work area, Read, write and speak Telugu, Hindi and English", "qualificationsPreferred" : "6+ months of customer service experience, Answering multiple phone lines, Ticket related communication, Command Center work environment, Intermediate fluency in Spanish, Intermediate fluency in Telugu/Hindi, Intermediate fluency in English, Bachelor’s degree, Experience in resolving conflicts, Experience providing crisis management triage, Experience setting appropriate expectations, Experience working in fast paced environments, Managing workload during stress", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation Specialist at GSOC- India office. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation. Key job responsibilities • Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools. • Triage and prioritize incoming incidents and collaborate with crisis management leadership. • Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery • Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers). • Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders. A day in the life judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. Shift work will be required, potentially to include nights, weekends and public holidays. Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We operate 24x7 -365 Days. Basic Qualifications: - Speak, write, and read fluently in Spanish - Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint) - Knowledge of working over internet and successfully navigating websites - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can read, write and speak Telugu, Hindi and English - Demonstrates effective composure, empathy, and a positive, professional attitude Preferred Qualifications: - 6+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment - Intermediate fluency in one or more of the following languages Spanish, Telugu/Hindi and English - Bachelor’s degree – Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Escalation Specialist at ADCI. Skills: Security operations, Incident response, Customer support. Provide support to delivery associates. Research and troubleshoot with internal tools", "postedDate" : "2026-06-13T10:24:58.398", "createdAt" : "2026-06-13T10:24:58.398", "lastUpdated" : "2026-06-15T04:26:39.703", "ingestTimestamp" : "2026-06-13T10:24:58.398", "mongoId" : "69d3e6b92beec4dd3d3f7411", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10383886/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Alarm monitoring", "Incident triage", "Crisis management", "Written reports", "Ownership", "Customer obsession", "Composure", "Empathy", "Security operations", "Incident response", "Customer support", "Workplace violence triage", "Global Security Operations", "Operational risks", "Security risks" ], "skillCount" : 15, "jobCategory" : "marketing", "dataQualityScore" : 0.8888889, "_score" : 475.1373, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. Author severity model", "createdAt" : "2026-06-14T04:46:08.267", "lastUpdated" : "2026-06-15T07:14:55.204", "ingestTimestamp" : "2026-06-14T04:46:08.267", "mongoId" : "6a2ce89374d8ee00a0a6b327", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting", "Leadership", "Critical thinking", "Incident management", "Program building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Incident program management", "Escalation program management", "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure", "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 458.91788, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a21770074d8ee00a0c1b83a", "title" : "Infrastructure Escalation Specialist", "company" : "Amazon.com Services LLC", "industry" : "Administrative Support, Real Estate/facilities, transportation and logistics", "salary" : { "min" : 26.0, "max" : 35.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Nashville, Tennessee, USA", "locations" : [ "Nashville, Tennessee, USA" ], "timestamp" : "2026-06-15T08:48:49.714", "fingerprint" : "4d7c105ed98b8fd940cad83cd00708261952257c63204089dae43f5431d8a007", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435579/apply", "externalId" : "94ba80f8-ee28-457c-8709-6fbf2c501b26", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High school", "experienceMinYears" : 1, "professionalSkills" : [ "Invoice analysis", "Purchasing patterns" ], "hardSkillsList" : [ "Microsoft Office" ], "softSkillsList" : [ "Problem solving" ], "hardSkills" : [ { "name" : "Microsoft Office", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" } ], "majorSkills" : "Vendor management, Invoice analysis, Escalation management", "majorSkillsList" : [ "Vendor management", "Invoice analysis", "Escalation management" ], "coreResponsibilities" : "Support transportation network, Develop and design solutions, Manage outside contractors and vendors, Handle multiple projects and daily activities, Meet deadlines, Develop plans to accomplish goals, Ensure programs and procedures are followed, Answer incident ticket escalations", "teamCollaboration" : "Cross-functional teams; 3rd Party companies", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Infrastructure; Fuel industry; Fleet infrastructure", "domainList" : [ "infrastructure", "fuel-industry", "fleet-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure", "Fuel industry", "Fleet infrastructure" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Professional communication", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Flexible schedule/shift/work area, Weekends, nights, and/or holidays", "qualificationsBasic" : "High school or equivalent diploma, 1+ years of using a computer maintenance management system, 1+ years of working with computers and Microsoft Office products, Work a flexible schedule/shift/work area, 1+ years of experience in project, construction, or customer-service facing role", "qualificationsPreferred" : "2+ years of Microsoft Office products and applications experience, Ability to work independently, Effective time management and organization skills, Effective and professional communication skills, Demonstrated ability to establish processes, workflows, standard procedures, Entry level competency in support of construction management/administrative tools, Comfortable operating in an extremely fast-paced environment, Excellent problem solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Amazon’s commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! The Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team’s goal of exceeding customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns to help inform key decisions in the infrastructure and fuel industries. This position will work at Amazon's corporate office in Nashville, Tennessee. Key job responsibilities • Support nationwide transportation network in a safe, customer-focused manner • Develop and design solutions to difficult problems • Manage outside contractors and vendors • Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals • Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companies About the team • The Launch Execution, Adoption, and Facilities (LEAF) team provides internal and external infrastructure (fleet infrastructure and fuel) services for multiple Amazon business units within Amazon’s transportation network Basic Qualifications: - High school or equivalent diploma - 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience - 1+ years of working with computers and Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of experience in project, construction, or customer-service facing role Preferred Qualifications: - 2+ years of Microsoft Office products and applications experience - Ability to work independently while maintaining all deadlines and critical date obligations Effective time management and organization skills - Effective and professional communication skills Demonstrated ability to establish processes, workflows, standard procedures - Self-starter that is able to identify opportunities and drive solutions - Entry level competency in support of a full range of construction management/administrative tools and best practices - Comfortable operating in an extremely fast-paced environment with a high degree of ambiguity - Excellent problem solving skills with diverse stakeholder groups Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 26.00 - 35.00 USD hourly", "summaryDescription" : "Infrastructure Escalation Specialist at Amazon.com Services LLC. Skills: Vendor management, Invoice analysis, Escalation management. Support transportation network. Develop and design solutions", "postedDate" : "2026-06-13T14:31:28.350", "createdAt" : "2026-06-13T14:31:28.350", "lastUpdated" : "2026-06-15T08:48:49.714", "ingestTimestamp" : "2026-06-13T14:31:28.350", "mongoId" : "6a21770074d8ee00a0c1b83a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435579/apply", "salaryAnnualMin" : 54080, "salaryAnnualMax" : 72800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Microsoft Office", "Problem solving", "Vendor management", "Invoice analysis", "Escalation management", "Purchasing patterns", "Project management", "Infrastructure", "Fuel industry", "Fleet infrastructure" ], "skillCount" : 10, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 441.08432, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a307ebbf292fd229c051fab", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T14:32:14.127", "fingerprint" : "99856696b5845bcab1c80262b0d5d1649aafe9a6e0a8307ff86095e046f73d56", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. 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We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:36.155", "lastUpdated" : "2026-06-16T12:24:17.694", "ingestTimestamp" : "2026-06-16T01:59:36.155", "mongoId" : "6a3085e0f292fd229c07c507", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 409.3396, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309065f292fd229c0b3995", "title" : "Team Lead | Engineering", "company" : "ComparaJá", "industry" : "Technology", "salary" : { "min" : 60000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Engineering Team Lead in Lisbon, Portugal, adjusted for the FinTech industry and company size." }, "location" : "Lisboa, Lisboa, Portugal", "locations" : [ "Lisboa", "Lisboa", "Portugal" ], "timestamp" : "2026-06-16T11:34:12.321", "fingerprint" : "a549f2819e5ce22fe9e6ca0f407ccb2c1beeb439945993a430a4cde701f09e2f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/comparaja/jobs/7773337003", "externalId" : "7773337003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "C#, Python, Nuxt/VueJS, PostgreSQL, AWS", "professionalSkills" : [ "Project management", "System design" ], "hardSkillsList" : [ "Software development", "CI/CD pipelines", "Automated testing", "Code reviews" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "CI/CD pipelines", "level" : "intermediate" }, { "name" : "Automated testing", "level" : "intermediate" }, { "name" : "Code reviews", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Software development, Team leadership, Process optimization, AI prototyping", "majorSkillsList" : [ "Software development", "Team leadership", "Process optimization", "AI prototyping" ], "coreResponsibilities" : "Own delivery of high-quality software, Lead technical direction of projects, Ensure software delivered on time, Ensure software meets business requirements, Ensure software adheres to standards, Optimize development processes, Review development lifecycle, Improve development lifecycle, Coach developers, Mentor developers, Provide technical guidance, Provide mentorship, Provide support, Foster professional growth, Foster engineering excellence, Ensure modern development standards, Promote best practices, Implement best practices, Collaborate with product managers, Collaborate with designers, Collaborate with stakeholders, Align technical decisions, Make critical decisions, Ensure long-term scalability, Ensure maintainability, Explore new technologies, Explore new frameworks, Explore new methodologies, Rapidly prototype ideas", "teamCollaboration" : "Cross-functional teams; International environment", "projectManagementSkills" : [ "Project management principles" ], "domainKnowledge" : "SaaS applications; Cloud-based applications; AI prototyping", "domainList" : [ "saas-applications", "cloud-based-applications", "ai-prototyping" ], "domainSpecificKnowledge" : [ "SaaS applications", "Cloud-based applications", "AI prototyping" ], "toolProficiency" : [ "CI/CD", "AWS" ], "continuousLearning" : "Knowledge sharing; Learn from peers", "innovationCreativity" : "Prototype development", "problemSolvingSkills" : "Analytical mindset", "qualificationsBasic" : "Proven experience as Engineering Manager, Proven experience as Tech Lead, Proven experience as Senior Software Engineer, Experience managing development of SaaS applications, Experience managing development of cloud-based applications, Fluency in Portuguese, Fluency in English", "qualificationsPreferred" : "Experience in coaching teams, Experience in mentoring teams, Experience in optimizing processes, Experience with Nuxt/VueJS, Experience with PostgreSQL, Experience with AWS", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Team Lead | Engineering - ComparaJá.pt – Lisbon (Hybrid) Job Summary We are looking for a highly skilled and experienced Team Lead to guide our development team in delivering high-quality software. You will own the delivery process end-to-end, ensuring that our products are built to modern development standards while fostering a culture of excellence and velocity. The ideal candidate will have a strong background in software development, experience in coaching and mentoring teams, and a passion for optimising processes to drive efficiency. This is an office role based in Alvalade, Lisbon with flexibility to work remotely. Key Responsibilities Own the delivery of high-quality software: Lead the technical direction of projects, ensuring that software is delivered on time, meets business requirements, and adheres to the highest standards of performance, security, and scalability. Optimise development processes: Continuously review and improve the development lifecycle to increase efficiency, reduce bottlenecks, and enhance productivity. Coach and mentor developers: Provide hands-on technical guidance, mentorship, and support to the development team. Foster professional growth and engineering excellence through regular feedback, training, and knowledge sharing. Ensure modern development standards: Promote and implement best practices, including CI/CD pipelines, automated testing, code reviews, and clean coding principles. Collaborate with cross-functional teams: Work closely with product managers, designers, and other stakeholders to align technical decisions with business goals and ensure a shared vision across the product lifecycle. Technical leadership: Make critical decisions around architecture, tools, and frameworks, ensuring long-term scalability and maintainability of the codebase. Stay updated with industry trends: Continuously explore new technologies, frameworks, and methodologies to ensure the team is up-to-date with the latest advancements in software development. Especially concerning the ability to rapidly prototype ideas using AI. About You Proven experience as an Engineering Manager, Tech Lead, Senior Software Engineer, or similar role. Strong interpersonal skills and ability to effectively communicate with teams across the organisation. You have an analytical mindset to develop the best-fit technical solution. You have excellent leadership and decision-making skills, and knowledge of project management principles. You have an understanding of IT infrastructure, architecture, as well as a good understanding of non-technical parts of the business. You are comfortable working in an international environment. Skills Required: Experienced working through the design, development, release cycle, and delivering software products to market, with a track record of successful delivery of software applications as an individual and tech leader Experience with managing the development of SaaS and cloud-based applications Our stack is: C#, Python, Nuxt/VueJS, PostgreSQL, all on AWS. The more experience in each the better, but all definitely not necessary. Fluency in Portuguese and English is required. Why Join Us: Own the technology team. This is a great opportunity to truly own a delivery team and be responsible for a development organisation. You will be taking part in an international organisation and be able to learn from your peers in other countries and the Group CTO Competitive salary and benefits Start date: as soon as possible About Us ComparaJá.pt is a leading platform for aggregating and comparing financial products and services in Portugal. Founded in 2015 as part of Samlino Group (samlinogroup.com) we are operating across three European markets, our group empowered over 10 million users last year alone. At ComparaJá.pt, our mission is to help Portuguese consumers make informed, confident decisions across all areas of personal finance—whether banking, insurance, or utilities—by providing easy access to unbiased, accurate information and free comparisons. Our vision is to become the go-to personal finance platform for consumers, partners, media, and other stakeholders, helping people identify and choose the best solutions for their needs—saving time and money in a simple and transparent way. What We Offer ❤️ Health insurance \uD83C\uDF7D️ Meal card \uD83D\uDE89 Transport subsidy \uD83D\uDE80 Opportunity to work on meaningful projects that power internal operations \uD83E\uDD1D A supportive, fast-moving, and collaborative team environment #LI-Hybrid", "summaryDescription" : "Team Lead | Engineering at ComparaJá. Skills: Software development, Team leadership, Process optimization, AI prototyping. Own delivery of high-quality software. 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TGH Main Campus (TGHMAIN)
1 Tampa General Circle

Tampa, 33601

" ], "timestamp" : "2026-06-15T09:28:29.020", "fingerprint" : "af415d47c33d15bd7c12badfb39382f5758db0d69a9ee43fca178d1ca08966c1", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=676376", "externalId" : "676376", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "minimumEducation" : "High School", "majorSkills" : "Patient transfers, Equipment maintenance", "majorSkillsList" : [ "Patient transfers", "Equipment maintenance" ], "coreResponsibilities" : "Perform patient transfers, Reposition patients, Use patient lifting equipment, Maintain patient lifting equipment, Inventory patient lifting equipment, Maintain hygiene of slings, Assist with employee education, Train on patient lifting equipment, Train on transfer techniques, Perform job duties", "teamCollaboration" : "Supervision of Nursing staff", "domainKnowledge" : "Patient lifting equipment", "domainList" : [ "patient-lifting-equipment" ], "domainSpecificKnowledge" : [ "Patient lifting equipment" ], "specialRequirements" : "Physical lifting", "qualificationsBasic" : "High School Diploma or GED", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Responsible for performing Patient transfers or repositioning under the Supervision of the Nursing staff using the appropriate patient lifting equipment. Responsible for the maintenance and inventory of patient lifting equipment along with maintaining proper hygiene of the slings on each unit. May assist with employee education and training of patient lifting equipment and transfer techniques when indicated. Responsible for performing job duties in accordance with mission, vision and value of Tampa General Hospital. High School Diploma or GED. Tampa", "summaryDescription" : "Lift Team- Injury Prevention Tech 1 at Tampa General Hospital. Skills: Patient transfers, Equipment maintenance. Perform patient transfers. Reposition patients", "createdAt" : "2026-06-14T08:23:02.842", "lastUpdated" : "2026-06-15T09:28:29.020", "ingestTimestamp" : "2026-06-14T08:23:02.842", "mongoId" : "69cf26122beec4dd3d90b45a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Patient transfers", "Equipment maintenance", "Patient lifting equipment" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 383.4691, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a306e31f292fd229cfdd346", "title" : "Customer Engineering Director", "company" : "UiPath", "industry" : "Review", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Engineering in Hong Kong's SaaS industry, adjusted for seniority and company size." }, "location" : "Hong Kong", "locations" : [ "Hong Kong", "Remote-Taipei", "Shanghai", "Beijing" ], "timestamp" : "2026-06-16T12:15:24.109", "fingerprint" : "77d31eeaf43fb02e9441cc4be6ae2975e199204cd0765c841393b2f3709e34b3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/uipath/26d701c2-3532-4b39-bb17-26d85caf0996/application", "externalId" : "26d701c2-3532-4b39-bb17-26d85caf0996", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Automation, AI, SaaS, Cloud platforms", "professionalSkills" : [ "Solution design", "Pipeline acceleration", "Go-to-market strategy", "Project governance" ], "hardSkillsList" : [ "Technical advisory", "Solution engineering", "Platform guidance", "Adoption expertise", "Technical storytelling", "Executive communication", "Customer discovery", "Competitive positioning", "Advisory conversations", "Technical recommendations", "Customer business outcomes", "Platform maturity", "Customer patterns", "Adoption blockers", "Competitive insights", "Product feedback", "Reusable playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "Account planning", "Business reviews", "Technical positioning", "Go-to-market narratives", "Resource coordination", "Milestone tracking", "Stakeholder management", "Implementation", "Go-live" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Technical advisory", "level" : "intermediate" }, { "name" : "Solution engineering", "level" : "intermediate" }, { "name" : "Platform guidance", "level" : "intermediate" }, { "name" : "Adoption expertise", "level" : "intermediate" }, { "name" : "Technical storytelling", "level" : "intermediate" }, { "name" : "Executive communication", "level" : "intermediate" }, { "name" : "Customer discovery", "level" : "intermediate" }, { "name" : "Competitive positioning", "level" : "intermediate" }, { "name" : "Advisory conversations", "level" : "intermediate" }, { "name" : "Technical recommendations", "level" : "intermediate" }, { "name" : "Customer business outcomes", "level" : "intermediate" }, { "name" : "Platform maturity", "level" : "intermediate" }, { "name" : "Customer patterns", "level" : "intermediate" }, { "name" : "Adoption blockers", "level" : "intermediate" }, { "name" : "Competitive insights", "level" : "intermediate" }, { "name" : "Product feedback", "level" : "intermediate" }, { "name" : "Reusable playbooks", "level" : "intermediate" }, { "name" : "Demo assets", "level" : "intermediate" }, { "name" : "POC approaches", "level" : "intermediate" }, { "name" : "Adoption frameworks", "level" : "intermediate" }, { "name" : "Technical best practices", "level" : "intermediate" }, { "name" : "Account planning", "level" : "intermediate" }, { "name" : "Business reviews", "level" : "intermediate" }, { "name" : "Technical positioning", "level" : "intermediate" }, { "name" : "Go-to-market narratives", "level" : "intermediate" }, { "name" : "Resource coordination", "level" : "intermediate" }, { "name" : "Milestone tracking", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Implementation", "level" : "intermediate" }, { "name" : "Go-live", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Engineering, Professional Services, Go-to-market strategy", "majorSkillsList" : [ "Customer Engineering", "Professional Services", "Go-to-market strategy" ], "coreResponsibilities" : "Lead customer-facing technical team, Guide team's execution, Partner with GTM leadership, Prioritize customer engagements, Prioritize technical pursuits, Prioritize adoption opportunities, Ensure team focus on high-impact accounts, Ensure team focus on high-impact opportunities, Ensure team focus on customer outcomes, Review quality of technical strategies, Review quality of POCs, Review quality of adoption plans, Review quality of customer advisory engagements, Coach team members, Support strategic customer engagements, Build team capability, Hire team members, Onboard team members, Enable team members, Manage team performance, Develop team careers, Connect technical recommendations, Monitor regional customer patterns, Monitor adoption blockers, Monitor competitive insights, Monitor product feedback, Share feedback with internal teams, Promote use of playbooks, Promote use of demo assets, Promote use of POC approaches, Promote use of adoption frameworks, Promote use of technical best practices, Represent regional technical perspective, Collaborate with GTM leadership, Identify potential services opportunities, Understand customer requirements, Draft SOWs, Oversee Professional Services delivery, Ensure on-time delivery, Ensure on-budget delivery, Act as senior delivery point of contact, Manage escalations, Manage milestone reviews, Manage customer satisfaction, Define delivery standards, Maintain delivery standards, Define project governance frameworks, Maintain project governance frameworks", "teamCollaboration" : "Partnering with GTM leadership; Partnering with sales leadership; Working across pre-sales; Working across delivery; Working across post-sales; Collaborate with GTM leadership; Work with regional sales", "projectManagementSkills" : [ "Project governance" ], "domainKnowledge" : "Enterprise software; Automation; AI; SaaS; Cloud platforms; Architecture; Integrations; Security; Deployment considerations; Professional Services; Go-to-market strategy", "domainList" : [ "enterprise-software", "automation", "ai", "saas", "cloud-platforms", "architecture", "integrations", "security", "deployment-considerations", "professional-services", "go-to-market-strategy" ], "domainSpecificKnowledge" : [ "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations", "Professional Services", "Go-to-market strategy" ], "toolProficiency" : [ "UiPath" ], "communicationSkills" : "Executive communication; Customer discovery; Competitive positioning; Advisory conversations; Technical storytelling; Executive presence", "outcomesObjectives" : "Improve technical win rates; Improve adoption outcomes; Improve expansion potential; Improve long-term customer value", "qualificationsBasic" : "Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales customer motions, Experience across post-sales customer motions, Proven ability to build technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Excellent communication skills, Excellent executive presence, Excellent stakeholder management skills, Fluency in Mandarin, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements", "qualificationsPreferred" : "Experience with Kubernetes a plus, Experience with container orchestration platforms a plus", "workSiteFlexibility" : "Flexible", "rawDescription" : "LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Greater China, covering Mainland China, Taiwan, and Hong Kong. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath. You will be responsible for the performance, prioritization, coaching, and execution quality of the team. Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence. Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization. WHAT YOU'LL DO AT UIPATH • Lead, coach, and develop your team across Mainland China, Taiwan, and Hong Kong • Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance • Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities • Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes • Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements • Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations. • Support complex or strategic customer engagements where senior technical leadership is required • Build team capability through hiring, onboarding, enablement, performance management, and career development • Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity • Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams • Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices • Represent the regional technical perspective in account planning, business reviews, and leadership discussions • Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs • Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases • Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region. WHAT YOU'LL BRING TO THE TEAM • Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting • Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations • Experience across both pre-sales and post-sales customer motions • Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement • Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention • Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners • Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations • Strong judgment in complex or ambiguous customer situations • Excellent communication, executive presence, and stakeholder management skills • Fluency in Mandarin and English, written and spoken • Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services • Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.", "summaryDescription" : "Customer Engineering Director at UiPath. Skills: Customer Engineering, Professional Services, Go-to-market strategy. Lead customer-facing technical team. Guide team's execution", "createdAt" : "2026-06-16T00:27:58.404", "lastUpdated" : "2026-06-16T12:15:24.109", "ingestTimestamp" : "2026-06-16T00:27:58.404", "mongoId" : "6a306e31f292fd229cfdd346", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical advisory", "Solution engineering", "Platform guidance", "Adoption expertise", "Technical storytelling", "Executive communication", "Customer discovery", "Competitive positioning", "Advisory conversations", "Technical recommendations", "Customer business outcomes", "Platform maturity", "Customer patterns", "Adoption blockers", "Competitive insights", "Product feedback", "Reusable playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "Account planning", "Business reviews", "Technical positioning", "Go-to-market narratives", "Resource coordination", "Milestone tracking", "Stakeholder management", "Implementation", "Go-live", "Leadership", "Customer Engineering", "Professional Services", "Go-to-market strategy", "Solution design", "Pipeline acceleration", "Project governance", "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations", "UiPath" ], "skillCount" : 47, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 378.48154, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3089c4f292fd229c094c9c", "title" : "Engineering Team Lead", "company" : "SmartRecruiters Inc", "industry" : "Computer Software", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Engineering Team Lead in Krakow, Poland, within the Technology industry, adjusted for company size and seniority." }, "location" : "Krakow, Poland", "locations" : [ "Krakow", "Poland" ], "timestamp" : "2026-06-16T14:41:08.835", "fingerprint" : "a8cbb3cedbaafbda99ca065d687e8ee36301fd66723791a4757c6c1065f628ac", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/smartrecruiters/744000132215059-engineering-team-lead", "externalId" : "744000132215059", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Krakow", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0619474,19.9368564" } ], "locationText" : "Krakow, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers. We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook. At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive. Our engineering organization is built with small, cross-functional teams where Engineers, Product Managers, and Product Designers work side by side to solve customer problems. Each team owns a part of our business and takes care of it, from feature ideas to usage analysis. We are looking for an experienced engineer who would like to grow as a people leader. Engineering Team Leads at SmartRecruiters spend around 50% of their time managing people and collaborating with stakeholders and 50% of their time designing and building products. Team Leads represent their teams externally, help others grow, and ensure the team's discovery and delivery work runs smoothly. What will you do: * Collaborate with Product Managers and Product Designers on building the next-generation product * Oversee roadmap discovery and delivery * Take ownership of the designated services * Drive engineering excellence inside the team * Mentor and coach other engineers * Contribute to a full life-cycle of the product (including problem discovery, prototyping, design, implementation, and measuring adoption) * Develop and maintain scalable, robust services using Java ## Qualifications * While not strictly required, we see most of our Team Leaders have 7+ years of professional experience * Experience in designing, developing, and operating distributed web-based systems * Experience in supporting end-to-end product lifecycle (from product discovery, solutioning, system design, implementation, production rollout, and optimization) * Passion for supporting team members in their career growth * Excellent technical project management and communication skills * Good understanding of agile processes and techniques * Good command of Java, Spring similar programming language (Kotlin…) * Experience with AWS, Docker, Kubernetes, NoSQL, Databases and PostgreSQL * Strong domain modeling skills - including refactoring existing domains * Strong command of the English language, both written and verbal ## Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.", "summaryDescription" : "Engineering Team Lead at SmartRecruiters Inc", "postedDate" : "2026-06-15T14:16:55.000", "createdAt" : "2026-06-16T01:40:26.132", "lastUpdated" : "2026-06-16T14:41:08.835", "ingestTimestamp" : "2026-06-16T01:40:26.132", "mongoId" : "6a3089c4f292fd229c094c9c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 376.97476, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ecc1474d8ee00a0eba9ea", "title" : "Multi-lingual Escalation Specialist, Global Security Operations Center", "company" : "ADCI", "industry" : "Supply Chain/Transportation Management, Real Estate/Facilities, amazon security", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Multi-lingual Escalation Specialist in Bengaluru, India, adjusted for the technology industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T23:59:37.793", "fingerprint" : "70e45cc3c94765f9dde75f9a5e996c8e02b31ef8680528d707d1ab0f3161d83b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448437/apply", "externalId" : "752dc3cb-7aad-4bef-a0b3-725a009094ba", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent diploma", "professionalSkills" : [ "Incident triage", "Crisis management", "Workplace violence triage", "Information flow facilitation" ], "hardSkillsList" : [ "Alarm monitoring", "Incident response", "Report writing" ], "softSkillsList" : [ "Composure" ], "hardSkills" : [ { "name" : "Alarm monitoring", "level" : "intermediate" }, { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Report writing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Composure" } ], "majorSkills" : "Escalation management, Incident triage, Crisis management", "majorSkillsList" : [ "Escalation management", "Incident triage", "Crisis management" ], "coreResponsibilities" : "Provide support to delivery associates, Provide support to customers, Research and troubleshoot with internal tools, Triage and prioritize incoming incidents, Collaborate with crisis management leadership, Transfer lower severity calls, Manage phone communications, Facilitate information flow between customers, Write clear and concise reports", "teamCollaboration" : "Cross-functional coordination; Vendor management; Stakeholder management", "domainKnowledge" : "Security operations; Operational risks; Physical assets; Brand protection; Workplace violence", "domainList" : [ "security-operations", "operational-risks", "physical-assets", "brand-protection", "workplace-violence" ], "domainSpecificKnowledge" : [ "Security operations", "Operational risks", "Physical assets", "Brand protection", "Workplace violence" ], "toolProficiency" : [ "Microsoft Office", "InfoPath", "SharePoint" ], "communicationSkills" : "Oral skills; Writing skills", "documentationSkills" : "Report writing", "problemSolvingSkills" : "Troubleshooting; Judgment", "specialRequirements" : "Weekends, Nights, Holidays", "qualificationsBasic" : "High school or equivalent diploma, Knowledge of Microsoft Office products, Work a flexible schedule/shift/work area, Experience in an IT/operations/call/command center work environment, Read, write and speak Telugu, Hindi and English", "qualificationsPreferred" : "Experience in resolving conflicts, Experience providing crisis management triage, Experience setting appropriate expectations with customers, Experience multitasking, Experience answering multiple phone lines, Experience prioritizing e-mail, instant message, and ticket related communication, Experience communicating clearly within a command center environment, 6+ months of customer service experience, Intermediate fluency in Telugu, Intermediate fluency in Hindi, Intermediate fluency in English, Bachelor’s degree, Experience working in fast paced environments, Experience managing workload during stress", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation Specialist at GSOC- India office. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation. Key job responsibilities • Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools. • Triage and prioritize incoming incidents and collaborate with crisis management leadership. • Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery • Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers). • Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders. A day in the life judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. Basic Qualifications: - High school or equivalent diploma - Knowledge of Microsoft Office products and applications, including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc. - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in an IT/operations/call/command center work environment - Can read, write and speak Telugu, Hindi and English - Demonstrates effective composure, empathy, and a positive, professional attitude Preferred Qualifications: - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment - 6+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment - Intermediate fluency in one or more of the following languages Telugu, Hindi and English - Bachelor’s degree – Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Multi-lingual Escalation Specialist, Global Security Operations Center at ADCI. Skills: Escalation management, Incident triage, Crisis management. Provide support to delivery associates. Provide support to customers", "postedDate" : "2026-06-14T00:00:00.000", "createdAt" : "2026-06-14T21:59:26.527", "lastUpdated" : "2026-06-15T23:59:37.793", "ingestTimestamp" : "2026-06-14T21:59:26.527", "mongoId" : "6a2ecc1474d8ee00a0eba9ea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448437/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Alarm monitoring", "Incident response", "Report writing", "Composure", "Escalation management", "Incident triage", "Crisis management", "Workplace violence triage", "Information flow facilitation", "Security operations", "Operational risks", "Physical assets", "Brand protection", "Workplace violence", "Microsoft Office", "InfoPath", "SharePoint" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 372.58853, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ecc1474d8ee00a0eba9f5", "title" : "Multi-lingual Escalation Specialist, Global Security Operations Center", "company" : "ADCI", "industry" : "Investigation Loss Prevention, Real Estate/Facilities, amazon security", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Multi-lingual Escalation Specialist in Bengaluru, India, adjusted for the technology industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-16T02:10:23.322", "fingerprint" : "dfb85a9a0d489db0e925e0a4521d7bdb1b763468d03021f7ec91d3f556215b00", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448438/apply", "externalId" : "6d386a63-f16b-4e71-898b-95f0b29c11dc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent diploma", "professionalSkills" : [ "Incident triage", "Crisis management", "Workplace violence triage", "Information flow facilitation" ], "hardSkillsList" : [ "Alarm monitoring", "Incident triage", "Crisis management", "Workplace violence triage" ], "softSkillsList" : [ "Composure" ], "hardSkills" : [ { "name" : "Alarm monitoring", "level" : "intermediate" }, { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Crisis management", "level" : "intermediate" }, { "name" : "Workplace violence triage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Composure" } ], "majorSkills" : "Escalation management, Incident response, Customer support", "majorSkillsList" : [ "Escalation management", "Incident response", "Customer support" ], "coreResponsibilities" : "Provide support to delivery associates, Provide support to customers, Research and troubleshoot with internal tools, Triage and prioritize incoming incidents, Collaborate with crisis management leadership, Transfer lower severity calls to appropriate partner, Manage phone communications, Facilitate information flow between internal and external customers, Write clear and concise reports", "teamCollaboration" : "Cross-functional coordination; Vendor management; Stakeholder management", "domainKnowledge" : "Global Security Operations; Security and operational risks; Physical assets; Brand protection; Alarm monitoring; Incident triage; Crisis management; Workplace violence", "domainList" : [ "global-security-operations", "security-and-operational-risks", "physical-assets", "brand-protection", "alarm-monitoring", "incident-triage", "crisis-management", "workplace-violence" ], "domainSpecificKnowledge" : [ "Global Security Operations", "Security and operational risks", "Physical assets", "Brand protection", "Alarm monitoring", "Incident triage", "Crisis management", "Workplace violence" ], "toolProficiency" : [ "Microsoft Office", "Word", "PowerPoint", "Excel", "Outlook", "InfoPath", "SharePoint" ], "communicationSkills" : "Oral skills; Writing skills", "documentationSkills" : "Report writing", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Shift work required, Nights, weekends, and public holidays", "qualificationsBasic" : "High school or equivalent diploma, Knowledge of Microsoft Office products, Work a flexible schedule/shift/work area, Experience in an IT/operations/call/command center work environment, Read, write and speak Telugu, Hindi and English", "qualificationsPreferred" : "Experience in resolving conflicts, Experience providing crisis management triage, Experience setting appropriate expectations with customers, Experience multitasking, Answering multiple phone lines, Prioritize e-mail, instant message, and ticket related communication, Communicate clearly within a command center environment, 6+ months of customer service experience, Answering multiple phone lines in a Command Center work environment, Ticket related communication in a Command Center work environment, Intermediate fluency in Telugu, Intermediate fluency in Hindi, Intermediate fluency in English, Bachelor’s degree, Experience working in fast paced environments, Managing workload even during times of stress", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation Specialist at GSOC- India office. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation. Key job responsibilities • Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools. • Triage and prioritize incoming incidents and collaborate with crisis management leadership. • Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery • Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers). • Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders. A day in the life judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. Shift work will be required, including nights, weekends, and public holidays. Basic Qualifications: - High school or equivalent diploma - Knowledge of Microsoft Office products and applications, including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc. - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in an IT/operations/call/command center work environment - Can read, write and speak Telugu, Hindi and English - Demonstrates effective composure, empathy, and a positive, professional attitude Preferred Qualifications: - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment - 6+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment - Intermediate fluency in one or more of the following languages Telugu, Hindi and English - Bachelor’s degree – Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Multi-lingual Escalation Specialist, Global Security Operations Center at ADCI. Skills: Escalation management, Incident response, Customer support. Provide support to delivery associates. Provide support to customers", "postedDate" : "2026-06-14T00:00:00.000", "createdAt" : "2026-06-14T21:40:49.947", "lastUpdated" : "2026-06-16T02:10:23.322", "ingestTimestamp" : "2026-06-14T21:40:49.947", "mongoId" : "6a2ecc1474d8ee00a0eba9f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448438/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Alarm monitoring", "Incident triage", "Crisis management", "Workplace violence triage", "Composure", "Escalation management", "Incident response", "Customer support", "Information flow facilitation", "Global Security Operations", "Security and operational risks", "Physical assets", "Brand protection", "Workplace violence", "Microsoft Office", "Word", "PowerPoint", "Excel", "Outlook", "InfoPath", "SharePoint" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 372.58853, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307488f292fd229c0075a1", "title" : "Talent Acquisition Partner - International Teams (hybrid)", "company" : "Docplanner Group", "industry" : "Docplanner", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-seniority Talent Acquisition Partner in Barcelona, Spain, adjusted for the Healthcare industry and company size." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "timestamp" : "2026-06-16T11:32:57.514", "fingerprint" : "255e90c75aae3190b9052592f7e54d068100b02baed511881f77e87afce10e8e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/docplanner/4e45d95e-a982-4274-a26a-faaf2c2ae51a/application", "externalId" : "4e45d95e-a982-4274-a26a-faaf2c2ae51a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Business partnership", "Market intelligence", "Talent trends", "Talent mapping", "Sourcing strategy", "Stakeholder alignment" ], "hardSkillsList" : [ "Recruitment process", "Assessment processes", "Candidate pipelines", "Talent networks" ], "softSkillsList" : [ "Judgment", "Diligence", "Prioritization", "Business orientation" ], "hardSkills" : [ { "name" : "Recruitment process", "level" : "intermediate" }, { "name" : "Assessment processes", "level" : "intermediate" }, { "name" : "Candidate pipelines", "level" : "intermediate" }, { "name" : "Talent networks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" }, { "name" : "Diligence" }, { "name" : "Prioritization" }, { "name" : "Business orientation" } ], "majorSkills" : "Talent acquisition, End-to-end recruitment, Business partnership, Quality of hire", "majorSkillsList" : [ "Talent acquisition", "End-to-end recruitment", "Business partnership", "Quality of hire" ], "coreResponsibilities" : "Own hiring across 13 markets, Run searches from kickoff to close, Influence how we hire, Make smarter decisions through data, Own 5+ searches at a time, Lead full recruitment process, Partner with hiring managers, Define success profiles, Build pipelines, Run effective assessment processes, Close outstanding talent, Build processes that identify candidates, Think critically about assessment quality, Act as trusted advisor, Bring market intelligence, Bring compensation insights, Bring talent trends, Challenge assumptions, Help teams make better hiring decisions, Represent Docplanner authentically, Build lasting relationships, Maintain talent networks, Use data to identify bottlenecks, Improve conversion rates, Make better hiring decisions, Leverage AI tools, Increase recruiter effectiveness, Improve stakeholder experience, Create better outcomes for candidates, Share best practices, Scale what works across team", "teamCollaboration" : "Global Ops teams; Across functions; Hiring managers; HR teams; Leadership teams", "projectManagementSkills" : [ "Process improvement", "Sourcing projects", "Process efficiency", "Stakeholder management", "Employer branding", "Market intelligence", "Compensation insights", "AI adoption" ], "domainKnowledge" : "International hiring; Healthcare platform", "domainList" : [ "international-hiring", "healthcare-platform" ], "domainSpecificKnowledge" : [ "International hiring", "Healthcare platform" ], "toolProficiency" : [ "Ashby", "LinkedIn Recruiter", "Granola", "Google Workspace", "Slack", "Gemini", "Claude" ], "continuousLearning" : "Learn through experience; Learn through reflection; Learn through reading; Learn through discussions; Share learnings", "problemSolvingSkills" : "Identify bottlenecks; Improve conversion rates; Make better hiring decisions", "outcomesObjectives" : "Manage 5+ searches simultaneously; Close minimum 2 hires per month; Deliver 85%+ quality of hire; Build partnerships with hiring managers; Drive measurable improvements", "qualificationsBasic" : "Own 5+ searches at a time, Close a minimum of 2 hires per month, Deliver 85%+ quality of hire", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "COMPANY DESCRIPTION At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es http://pro.doctoralia.es Why join us? \uD83D\uDCCA Real impact – We help doctors help patients. Your work truly makes a difference. \uD83D\uDCC8 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Your mission Own hiring across 13 markets (Europe & LATAM) and help us build teams that raise the bar. Joining our team, you're in an end-to-end Talent Acquisition Partner seat with a strong focus on quality, business partnership, and continuous improvement. You'll run searches from kickoff to close, influence how we hire, and help us make smarter decisions through data and AI. Teams we work with are the Global Ops teams and span across functions like Marketing, Sales, CS, Finance, RevOps, Legal and many more. (What we don't hire: Tech & Product and Local roles. :)) This role is hybrid based in Barcelona, Spain. Please note that applications close Monday, 29th June, 2026 - apply soon! :) WHAT YOU'LL OWN HIRING Own 5+ searches at a time (depending on complexity), leading the full recruitment process from intake to offer acceptance. You'll partner closely with hiring managers to define success profiles, build strong pipelines, run effective and fair assessment processes, and close outstanding talent. QUALITY OF HIRE We're not optimizing for speed alone. You'll build processes that identify candidates who can succeed today and grow with the business tomorrow. You think critically about assessment quality, candidate signals, and long-term hiring outcomes—not just filling seats. BUSINESS PARTNERSHIP Act as a trusted advisor to hiring managers, HR, and leadership teams. Bring market intelligence, compensation insights, and talent trends to the table. Challenge assumptions when needed and help teams make better hiring decisions. CANDIDATE EXPERIENCE & EMPLOYER BRAND Represent Docplanner authentically from the first conversation through onboarding. You know that exceptional candidates have options, and that every interaction shapes our reputation in the market. You'll build lasting relationships and maintain strong talent networks over time. DATA, AI & CONTINUOUS IMPROVEMENT Use data to identify bottlenecks, improve conversion rates, and make better hiring decisions. Leverage AI tools to increase recruiter effectiveness, improve stakeholder experience, and create better outcomes for candidates. Share best practices and help scale what works across the team. WHAT SUCCESS LOOKS LIKE - Manage 5+ searches simultaneously (depending on complexity) - Close a minimum of 2 hires per month - Deliver 85%+ quality of hire - Build strong partnerships with hiring managers across multiple functions and geographies - Drive measurable improvements beyond day-to-day recruiting through projects related to sourcing, process efficiency, stakeholder management, employer branding, market intelligence, compensation insights, or AI adoption WHO SUCCEEDS HERE OWNERSHIP You take full accountability for your searches, stakeholder relationships, and results. You don't wait for problems to solve themselves—you spot opportunities, take action, and continuously improve how we work. STRONG JUDGMENT & PATTERN RECOGNITION You've operated in high-growth environments where quality mattered. You can quickly identify what great talent looks like and separate signal from noise. DILIGENCE Talent Acquisition is part science, part art. You run disciplined processes, stay on top of details, communicate proactively, and rarely let things slip through the cracks. PRIORITIZATION & ATTENTION TO DETAIL You know that great recruiting often comes down to consistently doing the basics exceptionally well. You can balance multiple competing priorities while maintaining a high bar for execution. BUSINESS ORIENTATION You understand the reality hiring teams and candidates operate in. You focus on what matters most, challenge unnecessary complexity, and make thoughtful trade-offs when priorities compete. RESEARCH & STAKEHOLDER MANAGEMENT You know that outstanding recruiting starts with outstanding groundwork. Whether it's talent mapping, market research, sourcing strategy, or stakeholder alignment, you're comfortable doing the work that creates better outcomes later. OUR TECH STACK Ashby (ATS), LinkedIn Recruiter, Granola, Google Workspace, Slack, Gemini, Claude, and a growing set of AI-powered tools that help us hire better and move faster. OUR DOCPLANNER VALUES 1. Focus on results - We are restless in our drive for exceptional results. Simply being busy doesn’t guarantee reaching our metrics. Patients and doctors care for the value we deliver rather than the hours we put in. 2. Think like an owner - We leap into action, not instruction. We are hands-on, connected to details. Managers do not “watch work being done”. We take action, today. 3. Keep it simple, keep it lean - We accomplish more with less. There are no extra points for growing headcount, budget size or fixed expenses. Is it easier to juggle 3 or 7 balls? Exactly! 4. Be respectful and radically honest - At DP, we challenge each other and share opinions. We do that with respect to each other regardless of position, background or status. We take action to hold ourselves to the highest ethical standards towards our colleagues, customers and users. 5. Learn and be curious - We innovate and embrace change. We learn through direct experience, reflection, reading and discussions. We seek and share learnings with our colleagues. ", "summaryDescription" : "Talent Acquisition Partner - International Teams (hybrid) at Docplanner Group. Skills: Talent acquisition, End-to-end recruitment, Business partnership, Quality of hire. Own hiring across 13 markets. 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With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram. What Is Go-to-Market Engineering? Go-to-Market Engineering is a modern discipline that replaces the traditional campaign-centric model of demand generation with a systems-thinking approach to pipeline creation. Where traditional demand gen asks 'what campaign should we run next,' GTM Engineering asks a more fundamental question: how do all the inputs of modern marketing -- data, technology, paid and organic media, AI agents, channel partners, field activation, content, and human touchpoints -- connect into a coordinated, measurable system that reliably produces revenue outcomes? The shift is significant. Traditional demand gen is linear: build an asset, launch a program, measure leads. GTM Engineering is architectural: design the system, instrument every layer, optimize the connections between them, and let the machine compound over time. Campaigns are still part of the output -- but they are one component of a larger engineered motion, not the strategy itself. Owning the marketing operations function and the digital marketing stack is integral to this role. The demand engine is only as good as the infrastructure it runs on. This person does not just advise on technology -- they own it, govern it, and continuously evolve it to give SonicWall a structural advantage in how marketing creates and converts pipeline. For a company like SonicWall -- operating globally across multiple product lines, a 100% channel model, and a multi-tier distribution structure -- GTM Engineering is not aspirational. It is the only approach sophisticated enough to match the complexity of the business. This role exists to build and lead that capability. Role Summary The Director, Go-to-Market Engineering reports directly to the CMO and leads both the Integrated Marketing Managers aligned to each SonicWall product line and the Marketing Operations team. This person is responsible for designing, building, and continuously optimizing SonicWall's global demand engine -- the integrated system of data, technology, channel programs, field marketing activation, advertising, AI-powered tools, and coordinated tactics that converts market awareness into partner-sourced pipeline. This is not a campaign management role. It is an engineering role in the truest marketing sense: architecting the system, owning the infrastructure it runs on, connecting the components, and driving measurable outcomes across every layer of the global GTM motion. By combining demand strategy with ownership of marketing operations and the digital stack, this role has both the authority and the tools to build something that actually works -- end to end. SonicWall operates on a 100% channel model. Every strategy this role develops must be designed with the channel as the primary route to market -- activating distributors, resellers, and managed service providers as demand-generation partners, not simply as fulfillment vehicles. Channel integration is not a consideration applied after strategy is built. It is the foundation the strategy is built on. Organizational Context This role leads two teams. The Integrated Marketing Managers are each aligned to a SonicWall product line spanning Network Security, Cloud Security Edge, Managed Security Services, and Endpoint Security -- owning campaign execution within their respective areas. The Marketing Operations team owns the systems, data infrastructure, and processes that the entire marketing organization runs on. Together, these two teams give the Director both the strategic execution capability and the infrastructure authority needed to engineer a world-class demand system. Field marketing is a critical partner to this role. Global field marketing teams are on the ground in regional markets, activating the channel, driving local pipeline programs, and translating global GTM strategy into market-level execution. The Director works closely with field marketing to ensure the demand system is built for regional activation and that field-level insights flow back into system optimization. Product marketing is embedded within each product line. This role maintains a close working relationship with those counterparts, co-developing the messaging frameworks, GTM strategies, and campaign narratives that translate product positioning into partner-activated market demand. The channel sales organization is a primary internal partner. Demand strategies must be built in close coordination with channel leadership to reflect partner tier structures, distributor dynamics, MDF investment priorities, and the realities of how SonicWall partners go to market with end customers. Core Responsibilities GTM System Architecture and Demand Engineering Design and own SonicWall's global demand engine -- the integrated system of data signals, technology platforms, paid and organic media, AI-powered workflows, channel and field programs, and coordinated tactics that produces pipeline at scale Map and continuously optimize the full GTM motion from market awareness through partner engagement to pipeline creation, identifying friction points and engineering solutions at every stage Define the instrumentation and measurement framework that makes the demand engine visible -- ensuring every component is tracked, attributed, and connected to revenue outcomes Introduce AI agents, automation, and modern MarTech as active, integrated components of the demand system rather than experimental add-ons Stay ahead of emerging GTM approaches, tools, and channels, and bring a grounded point of view on what SonicWall should adopt and when Marketing Operations and Digital Stack Ownership Own the marketing operations function in its entirety -- including the people, processes, systems, and data infrastructure that the global marketing organization depends on to execute and measure its work Own and govern SonicWall's digital marketing stack -- evaluating, selecting, integrating, and retiring platforms with a bias toward capability, simplicity, and measurable business impact Ensure the marketing technology stack is not just maintained but actively engineered -- continuously evolving to give SonicWall a structural advantage in how demand is created, captured, and converted Drive data quality, CRM hygiene, and marketing attribution standards across the organization, ensuring pipeline reporting is accurate, consistent, and trusted by revenue leadership Lead the organization's adoption of AI-powered marketing tools and workflows, building internal playbooks and capability so the broader team can leverage AI in day-to-day execution Align marketing operations priorities with the demands of the GTM Engineering system -- so the team is not just supporting programs, but actively enabling the demand engine Channel-Integrated Demand Strategy Design demand strategies that treat the channel as the primary route to market -- building programs that activate and enable distributors, resellers, and managed service providers to generate pipeline on behalf of SonicWall Work closely with the channel sales organization to align the demand system with partner tier structures, distributor dynamics, MDF investment priorities, and partner capacity Build through-partner marketing frameworks, co-branded campaign tools, and partner enablement assets that make it easy for the channel to execute SonicWall's GTM motion Understand the multi-tier distribution model at a structural level -- design programs that work at each layer and measure partner contribution accordingly Field Marketing Alignment and Global Activation Partner closely with global field marketing teams to ensure the demand system is designed for regional execution, not just global strategy Provide field marketing with the frameworks, tools, and campaign infrastructure needed to activate the channel and drive pipeline in local markets Use field-level market intelligence to continuously refine and improve the global demand system -- treating regional feedback as a core input to GTM Engineering decisions Align global demand programs with field marketing calendars, regional partner events, and local market priorities Product Marketing Collaboration Partner closely with product marketing counterparts embedded across the product lines to co-develop campaign messaging, GTM strategy, and launch frameworks Ensure the demand system is grounded in current product positioning and competitive context at all times Serve as the feedback loop between market demand signals and product marketing -- surfacing what is resonating, what is not, and where messaging needs to evolve Align the GTM Engineering calendar with product launch timelines and go-to-market milestones across all product lines Team Leadership and Development Directly manage Integrated Marketing Managers aligned to each SonicWall product line and the Marketing Operations team -- providing strategic direction, GTM Engineering frameworks, and leadership that elevates both teams Coach and develop team members across demand strategy, systems thinking, data fluency, channel-integrated design, and AI-powered execution Hold teams accountable to pipeline contribution and operational excellence metrics while removing obstacles to execution Foster a culture of experimentation, measurement, and continuous improvement across both functions Data, Intelligence, and Attribution Own the demand intelligence function -- building and maintaining the data infrastructure, attribution models, and reporting frameworks that make the demand engine measurable. This role will work closely with the leader of strategy and transformation to power this function. Develop pipeline attribution models that account for the channel motion, connecting marketing activity to partner-sourced and partner-influenced revenue globally Use data to identify gaps and opportunities in the demand system by segment, region, partner tier, and product line -- and translate findings into engineering decisions Ensure pipeline reporting is accurate, consistent, and trusted across the revenue organization Cross-Functional GTM Alignment Serve as the CMO's strategic operator for GTM execution -- translating vision into a prioritized, coordinated roadmap across the global marketing organization Drive quarterly GTM planning cadences and ensure alignment across demand, field, ops, comms, product marketing, and channel functions Act as the connective tissue between marketing functions, channel teams, and product lines -- ensuring the demand system works as a whole, not a collection of disconnected parts What This Person Looks Like 8 to 12 years in B2B marketing, with a trajectory that moves from hands-on campaign execution into systems-level strategy, demand leadership, or marketing operations Thinks like an engineer -- approaches GTM as a system to be designed, instrumented, and optimized rather than a series of campaigns to be planned and executed Has owned or deeply managed marketing operations and/or a marketing technology stack -- understands what it takes to govern, evolve, and get real value from the infrastructure Deep fluency in channel-led and partner-led GTM models -- understands multi-tier distribution, MDF strategy, through-partner marketing, and how to build demand programs that activate the channel as a revenue partner Experience working with or alongside global field marketing teams, understanding how global strategy translates into regional execution Comfortable working across the full modern marketing stack: intent data, ABM platforms, paid media, marketing automation, CRM, AI agents, and emerging tools -- as a systems thinker who knows how the components connect and compound Deeply data literate -- can build attribution models, read pipeline analytics, and diagnose system performance without needing a translator Has used AI tools in a real GTM context -- not just experimented with them, but integrated them into how work actually gets done Demonstrated ability to lead and develop direct reports across more than one functional area Track record of productive collaboration with product marketing, field marketing, and channel or sales organizations Cybersecurity or enterprise tech background preferred but not required Why This Role Exists The era of campaign-centric demand generation is giving way to something more sophisticated. The companies that will win in B2B markets over the next decade are the ones that build demand engines -- coordinated, data-driven, AI-augmented systems that create pipeline consistently and at scale, through every channel and touchpoint simultaneously. SonicWall is building that capability now. This role is the architect. By combining demand strategy, marketing operations, and digital stack ownership under a single leader, SonicWall is making a deliberate choice to stop separating strategy from infrastructure -- and to give the right person the authority to build the whole system. If you have been waiting for a role that matches how you already think about marketing -- as a system, not a campaign calendar -- this is it. #LI-KB7 #LI-Remote SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. Applicant Privacy Notice", "summaryDescription" : "Director, Go-to-Market Engineering at SonicWall. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Focus on brand strategy. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on http://preply.comPreply.com http://Preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data Analysis, Machine Learning, Business Intelligence, Data Engineering. Develop and maintain data pipelines. 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Product managers; Engineering teams; Business stakeholders", "domainKnowledge" : "Fraud prevention; E-commerce analytics", "domainList" : [ "fraud-prevention", "e-commerce-analytics" ], "domainSpecificKnowledge" : [ "Fraud prevention", "E-commerce analytics" ], "toolProficiency" : [ "SQL", "Python", "R", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Dbt", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow" ], "communicationSkills" : "Stakeholder communication; Data storytelling", "documentationSkills" : "Technical documentation; Data dictionary maintenance", "continuousLearning" : "Professional development; Industry conferences", "problemSolvingSkills" : "Root cause analysis; Analytical thinking", "outcomesObjectives" : "Improve data-driven decision making; Enhance fraud detection accuracy; Optimize user experience; Drive business growth", "qualificationsBasic" : "5+ years of experience in data analysis, Proficiency in SQL, Experience with Python or R for data analysis, Experience with data visualization tools", "qualificationsPreferred" : "Master's degree in a quantitative field, Experience with cloud platforms (AWS, GCP, Azure), Experience with large-scale data warehousing solutions (Snowflake, BigQuery, Redshift), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), Experience with A/B testing and experimentation, Experience with data engineering tools (e.g., Airflow, dbt)", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data analysis, Machine learning, Business intelligence, Data engineering. Develop and maintain data models. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic, and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com/, Learning & Development budget, and time off for your self-development; - A competitive financial package with equity, leave allowance, and health insurance; - Access to free mental health support platforms; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!) #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data Analysis, Machine Learning, Business Intelligence, Data Engineering. Develop and maintain data pipelines. 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Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will Join: Our Executive Escalations team leverages CS expertise across functions holistically providing exceptional service and reducing brand risk by handling the most critical contacts. We aim to drive efficiency by broadening service integration through closed loop feedback in collaboration with key stakeholders across Airbnb. The Supervisor, Executive Escalations manages a team of CS Experts in the region to support operations and brand protection. The Escalations team assess risk on urgent situations, get them handled by the correct teams, and effectively close those that require their expertise. They navigate the organization to effectively close the loop on common customer and agent pain points. You must be a master of adaptability and agility, navigating ambiguities and changes to progress the business. The Difference You Will Make: Welcoming ambiguity: You can effectively articulate the need for change and encourage optimism in those around you. You're able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don't have all of the details. Taking Initiative: You understand the importance of working hard, and you're willing to invest your energy into new challenges. If you see an opportunity to contribute or make things better, you take it—you don't wait around to be asked. You're comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions. Building Able to tell a story with data and metrics. MySQL, Superset, knowledge a plus Flexibility and adaptability, able to work well in an ambiguous environment. Experience with process improvements and root cause analysis Strong negotiation and communication skills Senior Stakeholders management expertise Experience managing individual contributors, coaching on time management efficiency, projects management basics, delivery consistent results, effort vs impact optimisation. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Executive Escalations at Airbnb. Skills: Executive escalations, Brand protection, Risk assessment. Manage a team of CS Experts. 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Collaborate with Product; Mentor Global Support Engineering team; Cross-team mentorship", "domainKnowledge" : "Distributed systems; Microservices; Queues; Third-party APIs; Service maps; Tag propagation; Instrumentation methods; Monoliths; Event-driven architectures; Observability", "domainList" : [ "distributed-systems", "microservices", "queues", "third-party-apis", "service-maps", "tag-propagation", "instrumentation-methods", "monoliths", "event-driven-architectures", "observability" ], "domainSpecificKnowledge" : [ "Distributed systems", "Microservices", "Queues", "Third-party APIs", "Service maps", "Tag propagation", "Instrumentation methods", "Monoliths", "Event-driven architectures", "Observability" ], "toolProficiency" : [ "Zendesk", "Jira", "Confluence" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Troubleshooting documentation", "continuousLearning" : "Continuous learning; Product training; Internal mentor; Buddy program", "innovationCreativity" : "Innovative solutions", "problemSolvingSkills" : "Problem-solving; Relentless problem-solving; Root cause identification", "qualificationsBasic" : "Deeply familiar with distributed systems, Experienced in debugging APM issues, Comfortable working with tracing libraries, Confident interpreting graphs, Familiar with microservices, Curious, analytical", "qualificationsPreferred" : "Computer Science or Engineering majors, Experienced in using Zendesk, Experienced in using Jira, Experienced in using Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision. Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge. Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform. Become the APM expert within Technical Solutions, owning deep-dive investigations across distributed tracing, service dependencies, and instrumentation behavior. Handle escalations related to missing or partial traces, performance anomalies, broken tagging, and incorrect service representation. Partner with Engineering and Product to validate backend behavior, flag instrumentation gaps, and shape the evolution of APM tooling. Build reusable tooling, trace analysis workflows, and troubleshooting documentation to improve APM supportability at scale. Lead global enablement efforts through office hours, async deep dives, and cross-team mentorship to raise APM fluency across Solutions. Who You Are: A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations. A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility. An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues. A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence. Deeply familiar with distributed systems and how application traces flow through microservices, queues, databases, and third-party APIs. Experienced in debugging APM issues such as missing traces, partial spans, broken service maps, or incorrect tag propagation. Comfortable working with tracing libraries, instrumentation methods (manual, auto instrumentation), and integrations across multiple languages like Java, Proxy and Cpp. Confident interpreting graphs, span metadata, service performance metrics (latency, errors, throughput), and trace sampling behavior. Familiar with microservices, monoliths, and event-driven architectures, understanding their impact on observability. Curious, analytical, and excited to help customers improve their app performance visibility and root cause identification. Bonus points Computer Science or Engineering majors Experienced in using Zendesk, Jira, Confluence, or similar softwares. Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Generous and competitive benefits New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.", "summaryDescription" : "Technical Escalations Engineer 2 (APM - Java/Proxy/C++) at Datadog. Skills: APM, Java, C++, Proxy. Develop deep technical expertise. Investigate complex escalations", "postedDate" : "2026-06-14T03:16:59.701", "createdAt" : "2026-06-14T03:16:59.701", "lastUpdated" : "2026-06-15T09:03:20.246", "ingestTimestamp" : "2026-06-14T03:16:59.701", "mongoId" : "6a2c7f2e74d8ee00a0954abd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Trace analysis", "Performance metrics", "Tag propagation", "Mentoring", "APM", "Java", "C++", "Proxy", "Problem solving", "Customer engagement", "Technical expertise", "Customer advocacy", "Strategic thinking", "Client-centric approach", "Distributed systems", "Microservices", "Queues", "Third-party APIs", "Service maps", "Instrumentation methods", "Monoliths", "Event-driven architectures", "Observability", "Zendesk", "Jira", "Confluence" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 348.44388, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a531274d8ee00a05fcba9", "title" : "Escalation Engineer - ZIA/ZPA", "company" : "Zscaler", "industry" : "Technology", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Escalation Engineer in Cybersecurity in Bangalore, India, adjusted for company size and industry." }, "location" : "Bangalore, IND", "locations" : [ "Bangalore", "IND", "Mohali", "IND" ], "certifications" : [ "Advanced industry certifications" ], "timestamp" : "2026-06-14T22:46:40.115", "fingerprint" : "68ba448aaa7b80a5c763b4ac82410a4525e73f123fdad6c0783553e15ef58bcf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/zscaler/jobs/5159309007", "externalId" : "5159309007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "technicalSkills" : "HTTP, SMTP, FTP, DNS, SSL/TLS, VPNs, Firewall, IDS/IPS, IPsec", "professionalSkills" : [ "Technical support", "Customer support", "Product support", "Network security" ], "hardSkillsList" : [ "Troubleshooting network issues", "Protocol knowledge", "Network security concepts", "VPN technologies" ], "softSkillsList" : [ "Ownership", "Integrity", "Adaptability", "Problem-solving", "Customer-obsession", "Urgency" ], "hardSkills" : [ { "name" : "Troubleshooting network issues", "level" : "intermediate" }, { "name" : "Protocol knowledge", "level" : "intermediate" }, { "name" : "Network security concepts", "level" : "intermediate" }, { "name" : "VPN technologies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Integrity" }, { "name" : "Adaptability" }, { "name" : "Problem-solving" }, { "name" : "Customer-obsession" }, { "name" : "Urgency" } ], "majorSkills" : "Escalation management, Network troubleshooting, Security products", "majorSkillsList" : [ "Escalation management", "Network troubleshooting", "Security products" ], "coreResponsibilities" : "Own and drive resolution of escalated customer issues, Ensure timely, high-quality outcomes, Resolve critical customer cases within SLAs/OLAs, Provide clear status and action plans, Participate in 24x7 support operation, Participate in on-call rotation, Collaborate with Engineering to support customer testing, Accelerate troubleshooting and resolution, Reproduce customer-reported issues, Validate defects, Provide actionable findings to Engineering, Create and maintain technical knowledge base entries, Document troubleshooting steps and resolutions", "teamCollaboration" : "Collaborate with Engineering; High-performing teams", "domainKnowledge" : "Networking; Web security; Network security; VPN technologies", "domainList" : [ "networking", "web-security", "network-security", "vpn-technologies" ], "domainSpecificKnowledge" : [ "Networking", "Web security", "Network security", "VPN technologies" ], "toolProficiency" : [ "Ping", "Traceroute", "MTR" ], "communicationSkills" : "Clear status updates; Action plans", "documentationSkills" : "Technical knowledge base entries", "continuousLearning" : "Education reimbursement", "innovationCreativity" : "AI-forward enterprise; Leveraging intelligent systems", "problemSolvingSkills" : "Resolving complex technical challenges; Troubleshooting", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Timely, high-quality outcomes; Resolution within established timelines", "qualificationsBasic" : "8 plus years of experience as a Support Engineer or Senior Support Engineer, Supporting networking or web security products, Proven experience in handling critical escalations, Proficiency in troubleshooting network issues", "qualificationsPreferred" : "Expert knowledge of protocols, Understanding of network security concepts, In-depth knowledge of VPN technologies, Advanced industry certifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork. You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team. What We’re Looking for (Minimum Qualifications) Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products Proven experience in handling critical escalations and driving them to successful resolution A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.) What Will Make You Stand Out (Preferred Qualifications) Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS) In-depth knowledge of VPN technologies, including IPsec and various VPN clients Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications #LIHybrid #LINT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.", "summaryDescription" : "Escalation Engineer - ZIA/ZPA at Zscaler. Skills: Escalation management, Network troubleshooting, Security products. Own and drive resolution of escalated customer issues. Ensure timely, high-quality outcomes", "postedDate" : "2026-06-12T00:11:28.168", "createdAt" : "2026-06-12T00:11:28.168", "lastUpdated" : "2026-06-14T22:46:40.115", "ingestTimestamp" : "2026-06-12T00:11:28.168", "mongoId" : "6a2a531274d8ee00a05fcba9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting network issues", "Protocol knowledge", "Network security concepts", "VPN technologies", "Ownership", "Integrity", "Adaptability", "Problem-solving", "Customer-obsession", "Urgency", "Escalation management", "Network troubleshooting", "Security products", "Technical support", "Customer support", "Product support", "Network security", "Networking", "Web security", "Advanced industry certifications", "Ping", "Traceroute", "MTR" ], "skillCount" : 23, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.7777778, "_score" : 345.96164, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2cabec74d8ee00a09cdc8a", "title" : "Monitoring & Escalation Specialist", "company" : "Charger Logistics Inc", "industry" : "Transportation/Trucking/Railroad", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HNL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Logistics industry in San Pedro Sula, Honduras, adjusted for mid-seniority level." }, "location" : "San Pedro Sula, Cortés Department, Honduras", "locations" : [ "San Pedro Sula, Cortés Department, Honduras" ], "timestamp" : "2026-06-15T07:21:38.578", "fingerprint" : "24624d73866f2a69f9bd782df91fd69bb612a9daa0bbdfaf2b779fc3c1672ba2", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/B9D95FBA69/apply", "externalId" : "B9D95FBA69", "industryFunction" : { }, "locationPoint" : "15.50585,-88.02588", "structuredLocations" : [ { "city" : "San Pedro Sula", "state" : "Cortés Department", "country" : "Honduras", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "16.3371281,-86.4823001" } ], "locationText" : "San Pedro Sula, Cortés Department, Honduras", "employmentType" : "FULL_TIME", "minimumEducation" : "College diploma or University Degree", "professionalSkills" : [ "Route optimization", "Process management", "Resource planning" ], "hardSkillsList" : [ "Shipment tracking", "Data entry", "Load management" ], "hardSkills" : [ { "name" : "Shipment tracking", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Load management", "level" : "intermediate" } ], "majorSkills" : "Dispatch, Logistics operations, Escalation management", "majorSkillsList" : [ "Dispatch", "Logistics operations", "Escalation management" ], "coreResponsibilities" : "Coordinate and dispatch drivers, Optimize routes, Ensure on-time performance, Monitor shipment progress, Monitor driver activity, Monitor operational updates, Communicate with drivers, Communicate with customers, Communicate with internal teams, Provide updates, Resolve issues efficiently, Maintain accurate shipment data, Update load information, Adjust routes and plans, Monitor operations in real-time, Identify irregularities, Escalate irregularities, Support incident reporting, Collaborate with internal teams, Address operational concerns, Address safety-related concerns, Ensure compliance with procedures, Ensure compliance with safety standards, Ensure compliance with workplace policies, Contribute to continuous improvement, Identify opportunities to enhance efficiency, Identify opportunities to enhance service quality", "teamCollaboration" : "Internal teams; Cross-functional teams", "domainKnowledge" : "Logistics solutions; Transportation provider", "domainList" : [ "logistics-solutions", "transportation-provider" ], "domainSpecificKnowledge" : [ "Logistics solutions", "Transportation provider" ], "toolProficiency" : [ "Internal systems", "Tracking tools" ], "documentationSkills" : "Shipment data", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Ensure on-time performance; Resolve issues efficiently; Enhance efficiency; Enhance service quality", "qualificationsBasic" : "College diploma or University Degree, Multitasking and problem-solving skills, Fast-paced environment experience", "qualificationsPreferred" : "Experience in dispatch, logistics, or operations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Charger Logistics is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing innovative logistics solutions, Charger Logistics has grown into a leading transportation provider and continues to expand. We invest in our employees by providing opportunities to learn, grow, and advance within the company. We are an entrepreneurial organization that values innovation, initiative, and collaboration. As we continue to grow, we are looking to add a motivated individual to our team. **Schedule Availability** **Morning Shift** : Sunday – Thursday, 6:00 AM – 3:00 PM (alternating Fridays) **Responsibilities:** * Coordinate and dispatch drivers for pickups and deliveries while optimizing routes and ensuring on-time performance. * Monitor shipment progress, driver activity, and operational updates using internal systems and tracking tools. * Communicate with drivers, customers, and internal teams to provide updates and resolve issues efficiently. * Maintain accurate shipment data and update load information in internal systems and customer portals. * Adjust routes and plans based on operational needs, traffic conditions, and business priorities. * Monitor operations in real-time to identify and escalate any irregularities, incidents, or risks. * Support incident reporting and collaborate with internal teams to address operational or safety-related concerns. * Ensure compliance with company procedures, safety standards, and workplace policies. * Contribute to continuous improvement by identifying opportunities to enhance efficiency and service quality. **Requirements** * College diploma or University Degree. * Experience in dispatch, logistics, or operations preferred * Strong multitasking and problem-solving skills in a fast-paced environment * Comfortable using tracking systems, communication tools, and operational software * High attention to detail and ability to remain calm under pressure **Benefits** * Competitive Salary * Career Growth \"_In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability. We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you. We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”_", "summaryDescription" : "Monitoring & Escalation Specialist at Charger Logistics Inc. Skills: Dispatch, Logistics operations, Escalation management. Coordinate and dispatch drivers. Optimize routes", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T00:06:53.743", "lastUpdated" : "2026-06-15T07:21:38.578", "ingestTimestamp" : "2026-06-14T00:06:53.743", "mongoId" : "6a2cabec74d8ee00a09cdc8a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/B9D95FBA69", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Shipment tracking", "Data entry", "Load management", "Dispatch", "Logistics operations", "Escalation management", "Route optimization", "Process management", "Resource planning", "Logistics solutions", "Transportation provider", "Internal systems", "Tracking tools" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 344.63065, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc2cd74d8ee00a0a077a4", "title" : "Red Team Engineer", "company" : "Solidgate", "industry" : "Engineering & Data", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Red Team Engineer in Warsaw, Poland, adjusted for the FinTech industry and company size." }, "location" : "Warsaw", "locations" : [ "Warsaw", "Europe", "Lviv", "kyiv", "Nicosia" ], "timestamp" : "2026-06-16T05:28:52.739", "fingerprint" : "34c06e80cee7ee9687345a52cdc1e33359b7078aed152e6580296107ad71929f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/solidgate/4919e3ae-1da7-485f-ba73-57be5f748e98/application", "externalId" : "4919e3ae-1da7-485f-ba73-57be5f748e98", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Warsaw", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.2333742,21.0711489" } ], "locationText" : "Warsaw, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Python, Go, Bash, PowerShell, AWS, IAM, CI/CD", "professionalSkills" : [ "Adversary emulation", "Risk analysis", "Detection engineering", "Reporting" ], "hardSkillsList" : [ "Offensive security", "Penetration testing", "Web exploitation", "API exploitation", "Cloud attack", "Scripting", "Tool development", "Automation" ], "hardSkills" : [ { "name" : "Offensive security", "level" : "intermediate" }, { "name" : "Penetration testing", "level" : "intermediate" }, { "name" : "Web exploitation", "level" : "intermediate" }, { "name" : "API exploitation", "level" : "intermediate" }, { "name" : "Cloud attack", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Tool development", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Red team operations, Adversary emulation, Cloud attack, Tool development", "majorSkillsList" : [ "Red team operations", "Adversary emulation", "Cloud attack", "Tool development" ], "coreResponsibilities" : "Plan red team operations, Execute red team operations, Build external testing programs, Run external testing programs, Run purple team cycles, Assess detection coverage, Deliver risk-ranked reports, Track findings through remediation, Track findings through revalidation, Develop custom offensive tooling, Automate repeatable test scenarios, Validate security controls", "teamCollaboration" : "Purple team cycles with SOC; Collaboration with engineers; Collaboration with management", "projectManagementSkills" : [ "Scoping", "Execution", "Reporting", "Remediation tracking", "Revalidation" ], "domainKnowledge" : "Payment domain; Card processing; PCI DSS; SWIFT; AWS infrastructure; Identity providers; Financial infrastructure", "domainList" : [ "payment-domain", "card-processing", "pci-dss", "swift", "aws-infrastructure", "identity-providers", "financial-infrastructure" ], "domainSpecificKnowledge" : [ "Payment domain", "Card processing", "PCI DSS", "SWIFT", "AWS infrastructure", "Identity providers", "Financial infrastructure" ], "communicationSkills" : "Written reporting; Impact analysis", "documentationSkills" : "Written reporting", "continuousLearning" : "Conference attendance; Online courses", "innovationCreativity" : "Custom offensive tooling; Automate test scenarios", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Exploit development", "outcomesObjectives" : "Find attack paths before attackers; Improve detection use cases", "qualificationsBasic" : "4+ years offensive security, 4+ years penetration testing, 4+ years red team operations, Real engagements in production, Hands-on red team experience, Adversary emulation experience, Web exploitation, API exploitation, Cloud attack experience, AWS IAM abuse, AWS privilege escalation, AWS misconfiguration exploitation, AWS CI/CD pipeline attacks, Scripting in Python, Scripting in Go, Scripting in Bash, Scripting in PowerShell, Written reporting, High operational discipline, OPSEC, Ethics, Rules of engagement", "qualificationsPreferred" : "Purple teaming experience, Detection knowledge, Secure code review, Exploit development, Familiarity with payment domain, Card processing flows knowledge, PCI DSS scope knowledge, SWIFT knowledge, Open-source offensive tooling contributions, Published research, CVEs", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "OUR MISSION AND VISION At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world. We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board. We’re building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the “Employer of the Year 2026” award by Forbes Ukraine. WHY THIS ROLE IS CRITICAL The platform processes millions of payments across 120+ services - 70+ of which touch cardholder data directly - and the attack surface grows with every new integration. This role exists to run continuous adversary emulation against that surface: finding real attack paths before attackers do, and making sure the blue team can detect and stop them. It's offensive security with a clear mission, not a checkbox exercise. Explore our technology stack ➡️ here https://solidgate-tech.github.io/. WHAT YOU WILL OWN - Plan and execute full-scope red team operations across external perimeter, web/API, AWS infrastructure, corporate identity providers, and human attack vectors (phishing, social engineering) - Build and run external testing programs - structured pentests and a bug bounty program with defined scope, rules of engagement, and triage process - Run purple team cycles with the SOC: exercise specific techniques together, assess detection coverage, and hand off concrete recommendations for improving detection use cases - Deliver risk-ranked reports with realistic impact analysis - written for both engineers and management - and track findings through remediation to revalidation - Develop custom offensive tooling and automate repeatable test scenarios so coverage scales without bottlenecking on manual effort - Validate that security controls actually work in the environment where they're deployed, not just in theory OUR IDEAL CANDIDATE - 4+ years in offensive security, penetration testing, or red team operations - with real engagements in production environments, not just labs or CTFs - Hands-on red team / adversary emulation experience mapped to MITRE ATT&CK - end-to-end operations, not automated scanning - Web and API exploitation beyond automated tools: manual techniques, OWASP Top 10 at the exploitation level - Cloud attack experience, primarily AWS: IAM abuse, privilege escalation, misconfiguration exploitation, CI/CD pipeline attacks - Scripting and tool development in Python, Go, or Bash/PowerShell for custom scenarios and automation - Strong written reporting: you can explain an attack path and its business impact to a CISO and to an engineer, in the same document - High operational discipline: OPSEC, ethics, and rules of engagement in environments with sensitive financial data THE POINTS THAT MAKE YOU STAND OUT - Purple teaming experience and enough detection knowledge to translate an attack into a detection use case for the SOC - Secure code review and exploit development for specific scenarios rather than generic vulnerability classes - Familiarity with payment domain specifics: card processing flows, PCI DSS scope, SWIFT - Contributions to open-source offensive tooling, published research, or CVEs WHY THIS ROLE IS A CAREER ACCELERATOR - You'll own the offensive security direction at Solidgate from scratch - adversary emulation program, tooling, bug bounty, and purple team cadence are yours to define - The attack surface is genuinely complex: AWS-native infrastructure, 120+ microservices, a proprietary acquiring module, and regulated payment data flows - Your findings directly change architecture decisions and engineering practices - not just a backlog of low-priority tickets - You'll develop on the intersection of offensive security, cloud-native environments, and detection engineering through real purple team collaboration - Regulated fintech red team experience at this scale is rare - this engagement belongs on a short list of defining career moves in the field WHY JOIN SOLIDGATE Impactful work: you're testing financial infrastructure that processes millions of real payments - not a sandbox. What you find and fix directly affects the company's risk profile and the businesses relying on the platform. Creative freedom: the offensive security program is greenfield. No inherited methodology, no legacy tooling, no scope decisions made by someone who left two years ago. You design the adversary emulation program from scratch. Career growth: a realistic path to leading the Offensive Security function within 6-12 months, with direct collaboration with a CISO who came up through the technical side. Want to go deeper into cloud attack research or detection engineering? That door is open. Ownership culture: you own engagements end to end - scoping, execution, reporting, remediation tracking, and revalidation. No hand-offs to a PM, no findings that disappear into a backlog. People worth working with: a senior InfoSec team that takes security seriously and treats offensive findings as engineering inputs, not audit outcomes. Smart, experienced teammates who raise the bar and actually have each other's backs. The extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear. Courses, conferences, and wellness benefits - all there when you need them. The best red teamers want a target worth attacking. This is it. \uD83E\uDEC2 Know top talent? We’re always on the lookout. Refer someone https://jobs.ashbyhq.com/solidgate/form/external-referral-program for our role, and if they get hired, there’s a bonus waiting for you — simple as that.", "summaryDescription" : "Red Team Engineer at Solidgate. Skills: Red team operations, Adversary emulation, Cloud attack, Tool development. Plan red team operations. Execute red team operations", "createdAt" : "2026-06-14T20:21:43.910", "lastUpdated" : "2026-06-16T05:28:52.739", "ingestTimestamp" : "2026-06-14T20:21:43.910", "mongoId" : "6a2cc2cd74d8ee00a0a077a4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Offensive security", "Penetration testing", "Web exploitation", "API exploitation", "Cloud attack", "Scripting", "Tool development", "Automation", "Red team operations", "Adversary emulation", "Risk analysis", "Detection engineering", "Reporting", "Scoping", "Execution", "Remediation tracking", "Revalidation", "Payment domain", "Card processing", "PCI DSS", "SWIFT", "AWS infrastructure", "Identity providers", "Financial infrastructure" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 342.79382, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305feff292fd229cf833ac", "title" : "Manager, Software Engineering (Fullstack Team)", "company" : "New Relic", "industry" : "Technology", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager, Software Engineering at a mid-size technology company in Bangalore, India, adjusted for manager-level seniority and full-time employment." }, "location" : "Bangalore", "locations" : [ "Bangalore" ], "timestamp" : "2026-06-16T08:33:13.975", "fingerprint" : "93ee229d09a66ec4431c35b1278f251394fba90f0b2fd5d3fed277b042923d8e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/newrelic/jobs/5239970008", "externalId" : "5239970008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Manager", "technicalSkills" : "Java, Spring Boot, React, TypeScript, Kafka, GraphQL, CI/CD, DevOps, Microservices", "professionalSkills" : [ "Delivery ownership", "Quality assurance", "Team health management", "Requirement translation", "Architectural discussions", "Risk identification", "Blocker removal", "Hiring", "Interview loops", "Technical assessment", "Leadership assessment", "Talent pipeline development" ], "hardSkillsList" : [ "Performance management", "Agile methodologies" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Agile methodologies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Full-stack development, Engineering management, Observability", "majorSkillsList" : [ "Full-stack development", "Engineering management", "Observability" ], "coreResponsibilities" : "Lead a full-stack engineering team, Own end-to-end delivery, Manage performance equitably, Develop engineers at every level, Partner with Product Manager and XD, Translate requirements into plans, Drive architectural discussions, Hold team to engineering excellence standards, Identify and remove blockers, Surface risks before incidents, Build a culture of accountability, Build a culture of transparency, Build a culture of continuous improvement, Contribute to hiring, Own interview loops, Assess technical fit, Assess leadership fit, Mentor engineers, Grow engineers, Build a visible talent pipeline, Operate in an agile environment, Operate in a DevOps environment, Own team's shipped product", "teamCollaboration" : "Partnering with product; Partnering with design; Cross-functional teams", "projectManagementSkills" : [ "Sprint planning", "Agile", "DevOps" ], "domainKnowledge" : "Observability; Service level management; Distributed systems; Reliability engineering", "domainList" : [ "observability", "service-level-management", "distributed-systems", "reliability-engineering" ], "domainSpecificKnowledge" : [ "Observability", "Service level management", "Distributed systems", "Reliability engineering" ], "toolProficiency" : [ "DevOps environment" ], "communicationSkills" : "Direct communication; Transparent communication; Effective communication", "continuousLearning" : "Mentorship; Learning resources; Continuous improvement", "innovationCreativity" : "Shaping the future; Innovators; Pioneers", "problemSolvingSkills" : "Identify issues; Understand issues; Tackle issues; Analyze performance", "specialRequirements" : "Criminal background check, Export compliance assessment", "outcomesObjectives" : "Ship features impacting commercial momentum; Deliver next generation service level management", "qualificationsBasic" : "10+ years engineering experience, 2+ years managing engineering teams, Demonstrated experience managing senior individual contributors, Technical foundation in backend systems, Proven track record of delivering complex projects, Experience with performance management, Ability to balance technical debt, feature delivery, and team health tradeoffs, Communication skills", "qualificationsPreferred" : "Experience with React/TypeScript, Experience with full-stack teams, Familiarity with Kafka, Familiarity with GraphQL, Familiarity with distributed data systems, Exposure to AI-assisted development practices, Experience managing teams through significant transitions", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure. Service Levels is one of New Relic's most commercially critical products — it powers SLO compliance and reliability measurement for thousands of customers. We're looking for an experienced Engineering Manager to lead a senior, high-performing team building the next generation of service level management at scale. You'll lead a team that includes lead-level engineers with deep domain expertise, and your value will come from enabling their best work — not directing it. You'll own delivery, quality, and team health while partnering closely with product and design to ship features that directly impact New Relic's commercial momentum. What you'll do Lead a full-stack engineering team of 6-8 across backend (Java/Spring Boot) and frontend (React/TypeScript) Own end-to-end delivery — sprint planning, execution, quality, and release Set clear expectations, manage performance equitably, and develop engineers at every level Partner with Product Manager and XD to translate requirements into technically sound, deliverable plans Drive architectural discussions and hold the team to engineering excellence standards Identify and remove blockers proactively; surface risks before they become incidents Build a culture of accountability, transparency, and continuous improvement Contribute to hiring — own interview loops, assess technical and leadership fit Mentor and grow engineers toward their next level; build a visible talent pipeline Operate in an agile, DevOps environment — your team owns what they ship This role requires 10+ years engineering experience with 2+ years managing engineering teams Demonstrated experience managing senior individual contributors (P4/Staff level) — coaching, giving feedback, holding the bar Strong technical foundation in backend systems — Java/Spring Boot or equivalent; ability to engage credibly in architecture discussions Proven track record of delivering complex projects on time with high quality Experience with performance management — setting expectations, coaching through gaps, documenting and escalating when needed Ability to balance technical debt, feature delivery, and team health tradeoffs Strong communication skills — direct, transparent, effective with engineers and stakeholders alike Familiarity with modern engineering practices: CI/CD, observability, microservices Bonus points if you have Experience with React/TypeScript or full-stack teams Familiarity with Kafka, GraphQL, or distributed data systems Exposure to AI-assisted development practices (spec-driven dev, Claude Code, Copilot) Experience managing teams through significant transitions (new product area, rapid scaling) Background in observability, SRE, or reliability engineering domains Why Join Us: Be part of a forward-thinking team working with cutting-edge technologies in a collaborative environment. Access to opportunities for professional growth and development, including mentorship, learning resources, and a culture that encourages continuous improvement. We believe in maintaining a healthy work-life balance with flexible work hours and remote work opportunities. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U. S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy", "summaryDescription" : "Manager, Software Engineering (Fullstack Team) at New Relic. Skills: Full-stack development, Engineering management, Observability. Lead a full-stack engineering team. Own end-to-end delivery", "postedDate" : "2026-06-15T23:27:20.411", "createdAt" : "2026-06-15T23:27:20.411", "lastUpdated" : "2026-06-16T08:33:13.975", "ingestTimestamp" : "2026-06-15T23:27:20.411", "mongoId" : "6a305feff292fd229cf833ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Performance management", "Agile methodologies", "Leadership", "Mentoring", "Full-stack development", "Engineering management", "Observability", "Delivery ownership", "Quality assurance", "Team health management", "Requirement translation", "Architectural discussions", "Risk identification", "Blocker removal", "Hiring", "Interview loops", "Technical assessment", "Leadership assessment", "Talent pipeline development", "Sprint planning", "Agile", "DevOps", "Service level management", "Distributed systems", "Reliability engineering", "DevOps environment" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 341.54016, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69fda4e44c40e2acd1b998f1", "title" : "Middle Mile Escalation Specialist, Middle Mile Partner Management (MMPM)", "company" : "Amazon.com Services LLC", "industry" : "Administrative Support, Fulfillment Center, operations", "salary" : { "min" : 22.0, "max" : 29.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Nashville, Tennessee, USA", "locations" : [ "Nashville, Tennessee, USA" ], "timestamp" : "2026-06-15T08:19:18.581", "fingerprint" : "23359cf81ae15586cf28fb37cf3aaa608ef7b93933dcfd9f221f6ebd15122970", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413103/apply", "externalId" : "7e26e3f8-09c8-44ec-bf82-372b46ea5eb8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Excel, Access, SQL", "professionalSkills" : [ "Process improvement", "Data management" ], "hardSkillsList" : [ "Data analysis", "Process management" ], "softSkillsList" : [ "Conflict resolution" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Process management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Conflict resolution" } ], "majorSkills" : "Escalation management, Process improvement, Data analysis", "majorSkillsList" : [ "Escalation management", "Process improvement", "Data analysis" ], "coreResponsibilities" : "Escalate roadblocks and risks to leadership, Suggest resolutions for roadblocks, Contribute to process improvement initiatives, Write new SOPs, Test new programs, Collaborate with stakeholders, Collaborate with peers, Collaborate with partner teams, Deliver consistent results, Maintain clear communication with peers, Maintain clear communication with managers, Maintain clear communication with stakeholders, Pull data from databases, Develop carrier engagement strategies, Execute carrier engagement strategies, Manage carrier engagement, Suggest process deviations, Meet timelines, Minimize disruption to partner teams, Minimize disruption to carriers, Provide recommendations to improve team processes, Provide recommendations to improve metrics, Provide recommendations to improve internal tools, Provide recommendations to improve SOPs, Provide recommendations to improve workflows, Share best practices with the team, Share best practices with partner teams, Handle straightforward problems, Use knowledge to accomplish tasks", "teamCollaboration" : "Partner teams; Stakeholders; Peers", "domainKnowledge" : "Surface transportation; North America logistics", "domainList" : [ "surface-transportation", "north-america-logistics" ], "domainSpecificKnowledge" : [ "Surface transportation", "North America logistics" ], "toolProficiency" : [ "Excel", "Access", "SQL" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Write SOPs", "innovationCreativity" : "Process improvement initiatives", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "High school or equivalent diploma, Knowledge of Excel at an intermediate level, Experience managing large data sets", "qualificationsPreferred" : "1+ years of program management, 1+ years of logistics experience, 1+ years of operations experience, 1+ years of supply chain experience, 1+ years of transportation experience, 1+ years of management experience, Bachelor's degree, Experience with SQL", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers. The location for this role is BNA12 in Nashville, TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team to develop, execute, and manage carrier engagement for Amazon Transportation Services in North America. Each day, the person in this role performs a variety of tasks within standard work, with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work to create standard work for them by suggesting process deviations, as needed. The Specialist meets timelines and minimizes disruption to partner teams and carriers. They are able to provide recommendations to improve team processes, metrics, internal tools, SOPs, and other workflows. The work impacts team metrics, partner teams, and carriers. Lastly, they will share best practices with the team and partner teams. Key job responsibilities - Work is tactical, focused on goals where the problem, opportunity, and strategy are already defined. - Use of knowledge and skills to build, implement, and/or meet assigned goals. - Handling of straightforward problems and are able to use knowledge to determine how to accomplish a task. - Escalation of roadblocks and risks to leadership, with suggestions for resolution. - Contribution to process improvement initiatives, such as writing new SOPs or testing new programs. - Collaboration with stakeholders, peers, and partner teams to deliver consistent results. - Maintains clear and concise verbal and written communication with peers, managers, and stakeholders. - Pulling data from numerous databases (including Microsoft programs like Excel, Access, SQL and/or other data management systems). About the team The Carrier and Community Escalations Team (CCET) own Middle Mile Escalation investigation and resolution to support proper routing and parking through North America and promote safe behaviors through carrier coaching. Developing solutions that support all around experience allows CCET to empower carriers to put safety first as we continue to deliver smiles one mile at a time. Basic Qualifications: - High school or equivalent diploma - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Experience managing large data sets and utilizing to drive performance and process improvements Preferred Qualifications: - 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience - 1+ years of management experience - Bachelor's degree - Experience with SQL Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 22.00 - 29.00 USD hourly", "summaryDescription" : "Middle Mile Escalation Specialist, Middle Mile Partner Management (MMPM) at Amazon.com Services LLC. Skills: Escalation management, Process improvement, Data analysis. Escalate roadblocks and risks to leadership. Suggest resolutions for roadblocks", "postedDate" : "2026-06-13T12:09:32.725", "createdAt" : "2026-06-13T12:09:32.725", "lastUpdated" : "2026-06-15T08:19:18.581", "ingestTimestamp" : "2026-06-13T12:09:32.725", "mongoId" : "69fda4e44c40e2acd1b998f1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413103/apply", "salaryAnnualMin" : 45760, "salaryAnnualMax" : 60320, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Process management", "Conflict resolution", "Escalation management", "Process improvement", "Data management", "Surface transportation", "North America logistics", "Excel", "Access", "SQL" ], "skillCount" : 11, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 341.46912, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c94e874d8ee00a098bdfe", "title" : "Head of Fraud Prevention", "company" : "Getnet", "location" : "São Paulo, Brazil", "locations" : [ "São Paulo", "Brazil" ], "certifications" : [ ], "timestamp" : "2026-06-15T10:11:36.234", "fingerprint" : "8ff18fbd9ef962762ba674124e79c171d979366a437994d0502e26662f8701c5", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://job-boards.eu.greenhouse.io/getnet/jobs/4739816101", "externalId" : "4739816101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "São Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Master", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "meios de pagamento", "professionalSkills" : [ "pagamentos" ], "hardSkillsList" : [ "prevenção a fraudes", "lavagem de dinheiro", "conformidade regulatória" ], "softSkillsList" : [ "liderança" ], "hardSkills" : [ { "name" : "prevenção a fraudes", "level" : "intermediate" }, { "name" : "lavagem de dinheiro", "level" : "intermediate" }, { "name" : "conformidade regulatória", "level" : "intermediate" } ], "softSkills" : [ { "name" : "liderança" } ], "majorSkills" : "prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório", "majorSkillsList" : [ "prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório" ], "coreResponsibilities" : "Definir e implementar estratégias de prevenção a fraudes e Liderar e desenvolver equipe, garantindo alta performance e Conduzir avaliações de risco e fortalecer controles Atuar parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria e Reportar temas críticos à alta liderança e órgãos Impulsionar inovação na prevenção a fraudes, com adoção de ferramentas e soluções voltadas a meios de pagamento.", "teamCollaboration" : "Atuar parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria.", "communicationSkills" : "interface", "continuousLearning" : "Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly", "innovationCreativity" : "Impulsionar inovação na prevenção a fraudes, com adoção de ferramentas e soluções voltadas a meios de pagamento.", "problemSolvingSkills" : "avaliações de risco", "specialRequirements" : "Necessário inglês fluente e espanhol desejável.", "outcomesObjectives" : "garantindo conformidade regulatória e proteção dos ativos e reputação da companhia.", "qualificationsBasic" : "Pós Graduação Experiência sólida prevenção a fraudes e/ou Visão estratégica, liderança e forte interface Conhecimento regulatório e atuação com Necessário inglês fluente e espanhol desejável.", "workSiteFlexibility" : "Onsite", "rawDescription" : "✨ Seu talento impulsiona o nosso futuro A Getnet é uma empresa global de tecnologia especializada em soluções de pagamento para o comércio. Fundada no Brasil e presente na América Latina e na Península Ibérica, apoiamos mais de 1,3 milhão de comerciantes com serviços completos — da maquininha ao e-commerce. Fazemos parte da PagoNxt, a fintech global do Grupo Santander, e atuamos como um hub de adquirência com forte presença em Espanha, Portugal, Brasil, México, Chile, Argentina e Uruguai. Nossa missão é clara: simplificar os pagamentos com inovação, segurança e escala, ajudando negócios de todos os tamanhos a crescer com agilidade. Oferecemos uma plataforma unificada que integra hardware, software, prevenção à fraude, adquirência, conciliação e serviços financeiros — tudo em um só ecossistema, para que nossos clientes possam focar no crescimento do seu negócio. Fazer parte da Getnet é se juntar a uma empresa que combina a inovação de uma fintech com a solidez de um banco global. Imagine your future. Care for your career. Simplify your journey. Isso significa que você terá a chance de construir soluções de impacto, crescer com oportunidades reais de desenvolvimento e evoluir em uma cultura que valoriza bem-estar, inclusão e clareza. Combinamos flexibilidade, autonomia e colaboração global — para que você possa focar no que importa, se conectar com propósito e ajudar a moldar o futuro. Aqui, você vai encontrar espaço para crescer, oportunidades reais para liderar e uma cultura onde todas as pessoas pertencem e contribuem. ✨ Se você quer fazer parte da próxima geração de soluções financeiras, este é o lugar certo. Já te imagina sendo Nxter? Na Getnet, estamos buscando uma pessoa para a vaga de Head of Fraud para se juntar ao nosso time em São Paulo. \uD83D\uDCCCO que você vai fazer Buscamos uma liderança estratégica para estruturar e evoluir a agenda de prevenção a fraudes e lavagem de dinheiro, garantindo conformidade regulatória e proteção dos ativos e reputação da companhia. Definir e implementar estratégias de prevenção a fraudes e PLD; Liderar e desenvolver equipe, garantindo alta performance e SLAs; Conduzir avaliações de risco e fortalecer controles internos; Atuar em parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria e Comercial; Reportar temas críticos à alta liderança e órgãos reguladores; Impulsionar inovação na prevenção a fraudes, com adoção de ferramentas e soluções voltadas a meios de pagamento. ✅ O que buscamos em você Pós Graduação Completa; Experiência sólida em prevenção a fraudes e/ou PLD; Visão estratégica, liderança e forte interface executiva; Conhecimento regulatório e atuação com auditorias; Necessário inglês fluente e espanhol desejável. \uD83C\uDFAF O que oferecemos \uD83E\uDE7A Assistência médica \uD83E\uDDB7 Assistência odontológica \uD83D\uDCAA Wellhub \uD83E\uDD73 Day off de aniversário \uD83D\uDE91 Seguro de vida \uD83D\uDC89 Campanha de vacinação anual \uD83D\uDE8C VT \uD83C\uDF5D VR/VA \uD83D\uDCB0 Bônus anual \uD83D\uDC76 Auxílio creche \uD83C\uDF85 Vale natalino \uD83E\uDD30 Extensão dos períodos de licença maternidade e paternidade \uD83E\uDDE0 Programa de Apoio Pessoal Especializado (PAPE) \uD83C\uDF0E Plataforma Ástex: recurso gratuito para você aprender um novo idioma (inglês, espanhol, francês, italiano, alemão ou português) \uD83D\uDCDA Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly ♨️ Possibilidade de contratação de empréstimos pessoais com juros menores que os de mercado \uD83D\uDCEC Seguinte passo Candidate-se e se você conhece alguém que possa estar procurando por essa oportunidade, compartilhe.", "summaryDescription" : "Head of Fraud Prevention at Getnet. Skills: prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório. Definir e implementar estratégias de prevenção a fraudes e Liderar e desenvolver equipe, garantindo alta performance e Conduzir avaliações de risco e fortalecer controles Atuar parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria e Reportar temas críticos à alta liderança e órgãos Impulsionar inovação na prevenção a fraudes, com adoç", "postedDate" : "2026-06-14T18:34:57.614", "createdAt" : "2026-06-14T18:34:57.614", "lastUpdated" : "2026-06-15T10:11:36.234", "ingestTimestamp" : "2026-06-14T18:34:57.614", "mongoId" : "6a2c94e874d8ee00a098bdfe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "prevenção a fraudes", "lavagem de dinheiro", "conformidade regulatória", "liderança", "prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório", "pagamentos" ], "skillCount" : 6, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "_score" : 339.9576, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9539", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 140000.0, "max" : 210000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Lead Acquisition Engineering roles in Romania, adjusted for the technology industry and onsite work mode." }, "location" : "Italy", "locations" : [ "Italy" ], "timestamp" : "2026-06-16T14:14:25.870", "fingerprint" : "f84a80033d4fd7efb2cf0cecb3ba86d99a1290a718491fa65561fbc5239048c0", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/9cc1a32b-313c-43cc-9dd4-aa44039c1bfc/apply", "externalId" : "9cc1a32b-313c-43cc-9dd4-aa44039c1bfc", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript, Headless CMS", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "Frontend architecture", "Performance optimization", "Accessibility", "SEO", "User experience", "Design systems", "API design", "Content operations" ], "hardSkillsList" : [ "Frontend engineering", "Acquisition systems", "Conversion funnels", "Headless CMS architecture", "CMS-driven applications", "Web experiences", "Content management", "Localization", "Optimization", "Analytics", "Instrumentation", "Observability", "API integration", "Design systems", "Web platforms" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Acquisition systems", "level" : "intermediate" }, { "name" : "Conversion funnels", "level" : "intermediate" }, { "name" : "Headless CMS architecture", "level" : "intermediate" }, { "name" : "CMS-driven applications", "level" : "intermediate" }, { "name" : "Web experiences", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Localization", "level" : "intermediate" }, { "name" : "Optimization", "level" : "intermediate" }, { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Instrumentation", "level" : "intermediate" }, { "name" : "Observability", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "Web platforms", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Team Leadership, Acquisition Surfaces, Web Experiences", "majorSkillsList" : [ "Frontend Engineering", "Team Leadership", "Acquisition Surfaces", "Web Experiences" ], "coreResponsibilities" : "Manage team of engineers, Mentor team of engineers, Support team of engineers, Manage performance, Coach engineers, Develop careers, Own technical direction, Build acquisition surfaces, Evolve acquisition surfaces, Drive improvements in conversion performance, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build CMS-driven applications, Evolve CMS-driven applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate on API design, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Work with Marketing; Work with Design; Work with Product; Work with Compliance; Work with Legal; Collaborate with backend teams", "domainKnowledge" : "Web experiences; Acquisition systems; Conversion optimization; Headless CMS; Content management; Localization; Multi-region deployment; Regulatory requirements; Frontend architecture; Performance optimization; Accessibility; SEO; Design systems; API design; Content operations", "domainList" : [ "web-experiences", "acquisition-systems", "conversion-optimization", "headless-cms", "content-management", "localization", "multi-region-deployment", "regulatory-requirements", "frontend-architecture", "performance-optimization", "accessibility", "seo", "design-systems", "api-design", "content-operations" ], "domainSpecificKnowledge" : [ "Web experiences", "Acquisition systems", "Conversion optimization", "Headless CMS", "Content management", "Localization", "Multi-region deployment", "Regulatory requirements", "Frontend architecture", "Performance optimization", "Accessibility", "SEO", "Design systems", "API design", "Content operations" ], "communicationSkills" : "Lead initiatives", "continuousLearning" : "Learning and development; Career growth", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript experience, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Experience with analytics, Experience with funnel tracking, Experience with data-informed optimization, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Solid experience collaborating with design teams, Scalable design systems implementation experience, API integration experience, REST-based architectures understanding, Excellent communication skills, Ability to lead cross-functional initiatives, Ownership mindset", "qualificationsPreferred" : "Experience building growth platforms, Experience supporting multi-region web experiences, Experience supporting localized web experiences, Track record of improving delivery processes, Track record of improving team efficiency", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Team Leadership, Acquisition Surfaces, Web Experiences. Manage team of engineers. Mentor team of engineers", "postedDate" : "2026-06-15T08:48:02.720", "createdAt" : "2026-06-15T08:48:02.720", "lastUpdated" : "2026-06-16T14:14:25.870", "ingestTimestamp" : "2026-06-16T03:19:55.648", "mongoId" : "6a305117f292fd229cef9539", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Acquisition systems", "Conversion funnels", "Headless CMS architecture", "CMS-driven applications", "Web experiences", "Content management", "Localization", "Optimization", "Analytics", "Instrumentation", "Observability", "API integration", "Design systems", "Web platforms", "Leadership", "Mentoring", "Frontend Engineering", "Team Leadership", "Acquisition Surfaces", "Web Experiences", "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "Frontend architecture", "Performance optimization", "Accessibility", "SEO", "User experience", "API design", "Content operations", "Conversion optimization", "Headless CMS", "Multi-region deployment", "Regulatory requirements" ], "skillCount" : 39, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 337.80078, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3067bff292fd229cfc131c", "title" : "Team Member - Engineering (Mechanical)", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Mechanical Engineering Team Member in the Pharma industry in Pydibimavaram, India, adjusted for seniority and company size." }, "location" : "Pydibimavaram, AP, IN", "locations" : [ "Pydibimavaram", "AP", "IN" ], "timestamp" : "2026-06-16T09:09:00.382", "fingerprint" : "0966965e46e8af07c80d596db60af1d00946f73c6270a572a709a468c7b87a35", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132181576-team-member-engineering-mechanical-", "externalId" : "744000132181576", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pydibimavaram", "state" : "Andhra Pradesh", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.9240905,80.1863809" } ], "locationText" : "Pydibimavaram, Andhra Pradesh, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "remoteFriendly" : false, "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. \" Job Summary This role is for a Senior Electrical & Mechanical Maintenance Engineer responsible for ensuring the safe, efficient, and compliant operation of electrical and mechanical systems across the plant. The position involves executing preventive, predictive, and shutdown maintenance activities, troubleshooting breakdowns, and supporting automation systems to minimize downtime. The engineer will coordinate with vendors, manage spares inventory, and lead qualification and validation efforts for equipment and control systems. \" Roles & Responsibilities * You will be responsible for recognizing potential hazards during critical maintenance activities and coordinating safety requirements through work permits, LOTO procedures, and JSA reviews to ensure full compliance with SH&E norms. * You will be responsible for planning and monitoring predictive, preventive, and shutdown maintenance activities, maintaining good housekeeping in utility areas, and ensuring availability of critical spares while minimizing consumption. * You will be responsible for troubleshooting and performing breakdown maintenance of electrical and mechanical equipment, including transformers, generators, sub-stations, and control systems, with quick turnaround and minimal downtime. * You will be responsible for implementing and maintaining automation systems such as HMI and PLC, performing frequent backups, and identifying new areas for automation to improve system reliability. * You will be responsible for executing equipment qualification and validation activities, preparing documentation as per ISO, cGMP, and statutory requirements, and updating master maintenance schedules in SAP. * You will be responsible for performing CAPA using RCA, Why-Why analysis, and incident investigation techniques for critical breakdowns and equipment failures, while ensuring MTTR and MTBF benchmarks are met. * You will be responsible for training and assessing team members on basic maintenance procedures, tool usage, and installation practices to build technical competency and ensure safe execution. * You will be responsible for supporting small project modifications, coordinating with plant leads, initiating purchase requisitions, inspecting received spares, and contributing to cost estimation and budget forecasting for departmental activities. \" ## Qualifications Educational Qualification Diploma / Graduation in Mechanical Engineering or related field is mandatory. Minimum Work Experience 3+ / 6+ years of experience. Skills & Attributes Functional Skills * Calibration * Design Modification * Machinery Repair and Maintenance * Preventive Maintenance * Programmable Logic Controllers * Spare Parts Management * Technical Documentation Resident Skills * Compliance Management * Equipment Operation * Lean Methodologies * Root Cause Analysis * Workplace Safety Behavioural Skills * Safety-First Mindset – Consistently prioritizes personnel and equipment safety through rigorous adherence to SH&E norms, LOTO protocols, and hazard assessments. * Operational Discipline – Demonstrates strong ownership in executing maintenance schedules, validating equipment, and maintaining compliance with ISO and cGMP standards. * Continuous Improvement Orientation – Proactively identifies inefficiencies, leads CAPA investigations, and contributes to lean initiatives like 5S and Kaizen to enhance reliability and reduce downtime. Critical Exposures * Exposure to maintaining and troubleshooting equipment such as mixers, dryers, reactors, and HVAC systems, including addressing equipment failures, is preferred. Experience in Pharmaceutical, Biotechnology, Medical Devices, Life Sciences, FMCG industries is preferred. * Experience in equipment qualification, validation activities, and conducting Root Cause Analysis (RCA) for system failures is desired. * Exposure to HVAC, compressed air, water systems, and utility optimization in pharmaceutical manufacturing environments is preferred. * Experience with preventive maintenance activities, including documenting corrective actions, is desired. * Exposure to mechanical system servicing, including alignment, lubrication, and calibration of pumps, motors, and valves to ensure optimal performance. \" ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. \" Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at [https://careers.drreddys.com/#!/\"](https://careers.drreddys.com/#!/)", "summaryDescription" : "Team Member - Engineering (Mechanical) at Dr Reddy's Laboratories Limited", "postedDate" : "2026-06-15T12:03:35.000", "createdAt" : "2026-06-16T00:18:09.493", "lastUpdated" : "2026-06-16T09:09:00.382", "ingestTimestamp" : "2026-06-16T00:18:09.493", "mongoId" : "6a3067bff292fd229cfc131c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 337.05682, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306118f292fd229cf9523e", "title" : "Team Member - Engineering (Mechanical)", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Mechanical Engineering Team Member in the Pharma industry in Pydibimavaram, India, adjusted for seniority and company size." }, "location" : "Pydibimavaram, AP, IN", "locations" : [ "Pydibimavaram", "AP", "IN" ], "timestamp" : "2026-06-16T10:27:45.912", "fingerprint" : "f611ae8bc4778741a738bc26adaae59ccc08aab4ff1006328f60dad71a9ce4f1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132181576-team-member-engineering-mechanical-", "externalId" : "744000132181576", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pydibimavaram", "state" : "Andhra Pradesh", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.9240905,80.1863809" } ], "locationText" : "Pydibimavaram, Andhra Pradesh, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "remoteFriendly" : false, "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. \" Job Summary This role is for a Senior Electrical & Mechanical Maintenance Engineer responsible for ensuring the safe, efficient, and compliant operation of electrical and mechanical systems across the plant. The position involves executing preventive, predictive, and shutdown maintenance activities, troubleshooting breakdowns, and supporting automation systems to minimize downtime. The engineer will coordinate with vendors, manage spares inventory, and lead qualification and validation efforts for equipment and control systems. \" Roles & Responsibilities * You will be responsible for recognizing potential hazards during critical maintenance activities and coordinating safety requirements through work permits, LOTO procedures, and JSA reviews to ensure full compliance with SH&E norms. * You will be responsible for planning and monitoring predictive, preventive, and shutdown maintenance activities, maintaining good housekeeping in utility areas, and ensuring availability of critical spares while minimizing consumption. * You will be responsible for troubleshooting and performing breakdown maintenance of electrical and mechanical equipment, including transformers, generators, sub-stations, and control systems, with quick turnaround and minimal downtime. * You will be responsible for implementing and maintaining automation systems such as HMI and PLC, performing frequent backups, and identifying new areas for automation to improve system reliability. * You will be responsible for executing equipment qualification and validation activities, preparing documentation as per ISO, cGMP, and statutory requirements, and updating master maintenance schedules in SAP. * You will be responsible for performing CAPA using RCA, Why-Why analysis, and incident investigation techniques for critical breakdowns and equipment failures, while ensuring MTTR and MTBF benchmarks are met. * You will be responsible for training and assessing team members on basic maintenance procedures, tool usage, and installation practices to build technical competency and ensure safe execution. * You will be responsible for supporting small project modifications, coordinating with plant leads, initiating purchase requisitions, inspecting received spares, and contributing to cost estimation and budget forecasting for departmental activities. \" ## Qualifications Educational Qualification Diploma / Graduation in Mechanical Engineering or related field is mandatory. Minimum Work Experience 3+ / 6+ years of experience. Skills & Attributes Functional Skills * Calibration * Design Modification * Machinery Repair and Maintenance * Preventive Maintenance * Programmable Logic Controllers * Spare Parts Management * Technical Documentation Resident Skills * Compliance Management * Equipment Operation * Lean Methodologies * Root Cause Analysis * Workplace Safety Behavioural Skills * Safety-First Mindset – Consistently prioritizes personnel and equipment safety through rigorous adherence to SH&E norms, LOTO protocols, and hazard assessments. * Operational Discipline – Demonstrates strong ownership in executing maintenance schedules, validating equipment, and maintaining compliance with ISO and cGMP standards. * Continuous Improvement Orientation – Proactively identifies inefficiencies, leads CAPA investigations, and contributes to lean initiatives like 5S and Kaizen to enhance reliability and reduce downtime. Critical Exposures * Exposure to maintaining and troubleshooting equipment such as mixers, dryers, reactors, and HVAC systems, including addressing equipment failures, is preferred. Experience in Pharmaceutical, Biotechnology, Medical Devices, Life Sciences, FMCG industries is preferred. * Experience in equipment qualification, validation activities, and conducting Root Cause Analysis (RCA) for system failures is desired. * Exposure to HVAC, compressed air, water systems, and utility optimization in pharmaceutical manufacturing environments is preferred. * Experience with preventive maintenance activities, including documenting corrective actions, is desired. * Exposure to mechanical system servicing, including alignment, lubrication, and calibration of pumps, motors, and valves to ensure optimal performance. \" ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. \" Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at [https://careers.drreddys.com/#!/\"](https://careers.drreddys.com/#!/)", "summaryDescription" : "Team Member - Engineering (Mechanical) at Dr Reddy's Laboratories Limited", "postedDate" : "2026-06-15T12:03:35.000", "createdAt" : "2026-06-16T00:10:27.291", "lastUpdated" : "2026-06-16T10:27:45.912", "ingestTimestamp" : "2026-06-16T00:10:27.291", "mongoId" : "6a306118f292fd229cf9523e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 337.05682, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305117f292fd229cef953b", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 65000.0, "max" : 95000.0, 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SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Integrate CMS, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Design collaboration; Product collaboration; Compliance collaboration; Legal collaboration; Backend team collaboration", "domainKnowledge" : "Web experiences; Acquisition surfaces; Conversion funnels; Headless CMS; Content delivery; Multi-region deployment; Localization; Regulatory requirements; Design systems", "domainList" : [ "web-experiences", "acquisition-surfaces", "conversion-funnels", "headless-cms", "content-delivery", "multi-region-deployment", "localization", "regulatory-requirements", "design-systems" ], "domainSpecificKnowledge" : [ "Web experiences", "Acquisition 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experiences experience, Localized web experiences experience, Collaborate with design teams, Implement scalable design systems, API integration experience, REST-based architectures understanding, Lead cross-functional initiatives", "qualificationsPreferred" : "Content-heavy web applications experience, Dynamic web applications experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Systems, Web Experiences. Manage team of engineers. Mentor team of engineers", "postedDate" : "2026-06-15T08:53:03.306", "createdAt" : "2026-06-15T08:53:03.306", "lastUpdated" : "2026-06-16T13:57:27.811", "ingestTimestamp" : "2026-06-16T03:19:53.725", "mongoId" : "6a305117f292fd229cef953b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Scalable architectures", "Content management", "Web development", "Data analysis", "Funnel observability", "Global content delivery", "Region-specific content", "Regulatory requirements", "Web performance", "Web accessibility", "Web SEO", "User experience design", "Design system scaling", "API integration", "Backend integration", "Workflow improvement", "Tooling improvement", "Process improvement", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Experiences", "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "Performance optimization", "User experience", "Design systems", "API design", "Content operations", "Data-driven decisions", "Web experiences", "Acquisition surfaces", "Conversion funnels", "Headless CMS", "Multi-region deployment", "Localization", "Headless CMS platforms" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 337.00494, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9534", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Acquisition Engineer in Germany, adjusted for the technology industry and onsite work mode." }, "location" : "Germany", "locations" : [ "Germany" ], "timestamp" : "2026-06-16T12:40:55.131", "fingerprint" : "e9d3444505cad922eb0b44a6a3ba13c009167e470e941f386af00e17267028a1", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/39960cd8-8238-4cb1-9116-6913dc0c8e2f/apply", "externalId" : "39960cd8-8238-4cb1-9116-6913dc0c8e2f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript, Headless CMS", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "User experience", "Design systems", "API design", "Content operations" ], "hardSkillsList" : [ "Performance optimization", "Accessibility", "SEO", "API integration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Accessibility", "level" : "intermediate" }, { "name" : "SEO", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend engineering, Technical leadership, Acquisition systems, Web platform", "majorSkillsList" : [ "Frontend engineering", "Technical leadership", "Acquisition systems", "Web platform" ], "coreResponsibilities" : "Manage team of engineers, Mentor team of engineers, Support team of engineers, Performance management, Coaching engineers, Career development, Own technical direction, Build acquisition systems, Evolve acquisition systems, Drive conversion performance improvements, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Integrate web CMS, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Design collaboration; Product collaboration; Compliance collaboration; Legal collaboration; Backend teams collaboration; Design teams collaboration", "projectManagementSkills" : [ "Performance management", "Career development", "Cross-functional initiatives" ], "domainKnowledge" : "Acquisition systems; Web experiences; Conversion funnels; Headless CMS; Content delivery; Content models; Multi-region regulatory; Web platform", "domainList" : [ "acquisition-systems", "web-experiences", "conversion-funnels", "headless-cms", "content-delivery", "content-models", "multi-region-regulatory", "web-platform" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Web experiences", "Conversion funnels", "Headless CMS", "Content delivery", "Content models", "Multi-region regulatory", "Web platform" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Communication skills", "continuousLearning" : "Learning and development; Career growth", "problemSolvingSkills" : "Data-informed decision-making; Continuous optimization", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Marketing sites experience, Funnels experience, Onboarding flows experience, Growth platforms experience, Analytics experience, Funnel tracking experience, Data-informed product optimization experience, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Building multi-region web experiences, Supporting multi-region web experiences, Building localized web experiences, Supporting localized web experiences, Collaborating with design teams, Implementing scalable design systems, API integration experience, REST-based architectures understanding, Excellent communication skills, Lead cross-functional initiatives, Ownership mindset, Improving delivery processes, Team efficiency improvement", "qualificationsPreferred" : "Equity/stock options, Home office setup allowance, Monthly stipend for work needs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend engineering, Technical leadership, Acquisition systems, Web platform. Manage team of engineers. 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decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Collaboration with Marketing; Collaboration with Design; Collaboration with Product; Collaboration with Compliance; Collaboration with Legal; Collaboration with backend teams", "projectManagementSkills" : [ "Performance management", "Career development", "Cross-functional initiatives" ], "domainKnowledge" : "Acquisition systems; Web experiences; Content management; Localization; Conversion optimization; Multi-region regulatory requirements; Headless CMS architecture", "domainList" : [ "acquisition-systems", "web-experiences", "content-management", "localization", "conversion-optimization", "multi-region-regulatory-requirements", "headless-cms-architecture" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Web experiences", "Content management", "Localization", "Conversion optimization", "Multi-region regulatory requirements", "Headless CMS architecture" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Excellent communication", "continuousLearning" : "Learning and development; Career growth", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Impact user growth; Impact acquisition efficiency", "qualificationsBasic" : "5+ years of experience building frontend applications, 5+ years of experience using React and TypeScript, Proven experience in engineering leadership, Managing software engineers, Hiring software engineers, Developing software engineers, Background in owning acquisition surfaces, Experience with analytics, Experience with funnel tracking, Experience with data-informed product optimization, Hands-on experience with headless CMS platforms, Experience with content-heavy web applications, Experience with dynamic web applications, Understanding of frontend architecture, Understanding of performance optimization, Understanding of accessibility, Understanding of SEO best practices, Experience building multi-region web experiences, Experience building localized web experiences, Solid experience collaborating with design teams, Implementing scalable design systems, API integration experience, Understanding of REST-based architectures, Excellent communication skills, Ability to lead cross-functional initiatives, Ownership mindset, Track record of improving delivery processes, Track record of improving team efficiency", "qualificationsPreferred" : "Experience with Kubernetes a plus, Experience with Docker a plus, Experience with CI/CD a plus, Experience with A/B testing a plus, Experience with performance monitoring tools a plus, Experience with accessibility testing tools a plus, Experience with SEO tools a plus, Experience with internationalization frameworks a plus, Experience with GraphQL a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS. Manage a team of engineers. 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"Content operations", "Data-driven decisions", "Performance management", "Career development", "Cross-functional initiatives", "Acquisition systems", "Web experiences", "Content management", "Localization", "Conversion optimization", "Multi-region regulatory requirements", "Headless CMS architecture", "Headless CMS platforms" ], "skillCount" : 43, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 336.9772, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9538", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 85000.0, "max" : 130000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Acquisition Engineering Team Lead in the Technology industry in the Netherlands, adjusted for seniority and full-time 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"intermediate" }, { "name" : "SEO implementation", "level" : "intermediate" }, { "name" : "Design system implementation", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform" ], "coreResponsibilities" : "Manage team of engineers, Mentor team of engineers, Support team of engineers, Performance management, Coaching engineers, Career development for engineers, Own technical direction, Build acquisition surfaces, Evolve acquisition surfaces, Drive conversion performance improvements, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Integrate CMS, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Design collaboration; Product collaboration; Compliance collaboration; Legal collaboration; Backend teams collaboration; Design teams collaboration", "domainKnowledge" : "Acquisition systems; Web experiences; Conversion funnels; Headless CMS architecture; Global content delivery; Region-specific content; Multi-region regulatory requirements; Frontend architecture; Performance optimization; Accessibility; SEO; User experience; Design systems; Web platforms; API design; CMS integrations; Content operations; Data-driven decision making; User growth; Acquisition efficiency", "domainList" : [ "acquisition-systems", "web-experiences", "conversion-funnels", "headless-cms-architecture", "global-content-delivery", "region-specific-content", "multi-region-regulatory-requirements", "frontend-architecture", "performance-optimization", "accessibility", "seo", "user-experience", "design-systems", "web-platforms", "api-design", "cms-integrations", "content-operations", "data-driven-decision-making", "user-growth", "acquisition-efficiency" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Web experiences", "Conversion funnels", "Headless CMS architecture", "Global content delivery", "Region-specific content", "Multi-region regulatory requirements", "Frontend architecture", "Performance optimization", "Accessibility", "SEO", "User experience", "Design systems", "Web platforms", "API design", "CMS integrations", "Content operations", "Data-driven decision making", "User growth", "Acquisition efficiency" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Excellent communication", "continuousLearning" : "Learning and development; Career growth", "innovationCreativity" : "Experimentation; Continuous optimization", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Impact user growth; Impact acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Experience with analytics, Funnel tracking experience, Data-informed product optimization, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Collaborating with design teams, Scalable design systems experience, API integration experience, REST-based architectures understanding, Excellent communication skills, Leading cross-functional initiatives, Ownership mindset", "qualificationsPreferred" : "Experience with machine learning frameworks", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform. Manage team of engineers. Mentor team of engineers", "postedDate" : "2026-06-15T08:50:20.049", "createdAt" : "2026-06-15T08:50:20.049", "lastUpdated" : "2026-06-16T10:58:36.262", "ingestTimestamp" : "2026-06-16T03:19:49.698", "mongoId" : "6a305117f292fd229cef9538", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Web development", "Scalable architectures", "Content management", "Localization", "Optimization", "Data analysis", "System design", "Performance tuning", "Accessibility standards", "SEO implementation", "Design system implementation", "API integration", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform", "Technical leadership", "Performance management", "Career development", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "User experience", "Design systems", "API design", "Content operations", "Product 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Engineering roles in Romania, adjusted for the technology industry and full-time onsite employment." }, "location" : "Portugal", "locations" : [ "Portugal" ], "timestamp" : "2026-06-16T14:55:01.428", "fingerprint" : "b45d6f61ff04feb8eae866666220354db4ca51085a07e55836aa2f45aff5991b", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/039c6f1f-cc42-4b4e-ae86-478678290b57/apply", "externalId" : "039c6f1f-cc42-4b4e-ae86-478678290b57", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "API design" ], "hardSkillsList" : [ "Frontend engineering", "Web development", "Content management", "Performance optimization", "Accessibility", "SEO", "Design systems", "API integration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Web development", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Accessibility", "level" : "intermediate" }, { "name" : "SEO", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform" ], "coreResponsibilities" : "Manage team of engineers, Mentor team of engineers, Support team of engineers, Performance management, Coaching engineers, Career development, Own technical direction, Build acquisition systems, Evolve acquisition systems, Drive improvements in conversion performance, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate on API design, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Design collaboration; Product collaboration; Compliance collaboration; Legal collaboration; Backend teams collaboration", "domainKnowledge" : "Acquisition systems; Web experiences; Conversion funnels; Headless CMS; Content delivery; Multi-region regulatory; Design systems; API integration; Content operations", "domainList" : [ "acquisition-systems", "web-experiences", "conversion-funnels", "headless-cms", "content-delivery", "multi-region-regulatory", "design-systems", "api-integration", "content-operations" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Web experiences", "Conversion funnels", "Headless CMS", "Content delivery", "Multi-region regulatory", "Design systems", "API integration", "Content operations" ], "toolProficiency" : [ "Headless CMS", "React", "TypeScript" ], "communicationSkills" : "Cross-functional leadership", "continuousLearning" : "Learning and development; Career growth", "innovationCreativity" : "Experimentation; Continuous optimization", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript experience, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Experience with analytics, Funnel tracking experience, Data-informed product optimization, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Solid experience collaborating with design teams, Implementing scalable design systems, API integration experience, REST-based architectures understanding, Excellent communication skills, Lead cross-functional initiatives, Ownership mindset", "qualificationsPreferred" : "Experience with Kubernetes a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform. Manage team of engineers. Mentor team of engineers", "postedDate" : "2026-06-15T08:48:58.928", "createdAt" : "2026-06-15T08:48:58.928", "lastUpdated" : "2026-06-16T14:55:01.428", "ingestTimestamp" : "2026-06-16T03:20:40.255", "mongoId" : "6a305117f292fd229cef952f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Web development", "Content management", "Performance optimization", "Accessibility", "SEO", "Design systems", "API integration", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform", "Technical leadership", "Content strategy", "Product optimization", "API design", "Acquisition systems", "Web experiences", "Conversion funnels", "Headless CMS", "Content delivery", "Multi-region regulatory", "Content operations", "React", "TypeScript" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 336.8907, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9540", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 140000.0, "max" : 210000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Acquisition Engineering Team Lead in Romania, adjusted for the technology industry and full-time onsite employment." }, "location" : "South Africa", "locations" : [ "South Africa" ], "timestamp" : "2026-06-16T11:26:53.796", "fingerprint" : "19e5efe9d427e8e79147c8b127385893d4f8e1ba572f9c9ba5dfb378a4f80b37", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/d384c6df-f4c5-41f2-ba76-96fc652406a4/apply", "externalId" : "d384c6df-f4c5-41f2-ba76-96fc652406a4", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript, Headless CMS, API, REST", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "User experience", "Design systems", "API design", "Content operations", "Product decisions", "Engineering standards", "Career development", "Performance management", "Data-informed decisions", "Continuous optimization" ], "hardSkillsList" : [ "Frontend engineering", "Web development", "Conversion optimization", "Content management", "Localization", "Performance tuning", "Accessibility standards", "SEO implementation", "Design system implementation", "API integration", "Data analysis" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Web development", "level" : "intermediate" }, { "name" : "Conversion optimization", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Localization", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" }, { "name" : "Accessibility standards", "level" : "intermediate" }, { "name" : "SEO implementation", "level" : "intermediate" }, { "name" : "Design system implementation", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform" ], "coreResponsibilities" : "Manage a team of engineers, Mentor engineers, Support engineers, Perform performance management, Coach engineers, Develop engineer careers, Own technical direction, Build acquisition systems, Evolve acquisition systems, Drive improvements in conversion performance, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Integrate CMS, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Design collaboration; Product collaboration; Compliance collaboration; Legal collaboration; Backend team collaboration", "projectManagementSkills" : [ "Roadmap planning", "Delivery processes" ], "domainKnowledge" : "Acquisition systems; Web experiences; Conversion funnels; Headless CMS; Content delivery; Multi-region regulatory; Frontend architecture; Design systems", "domainList" : [ "acquisition-systems", "web-experiences", "conversion-funnels", "headless-cms", "content-delivery", "multi-region-regulatory", "frontend-architecture", "design-systems" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Web experiences", "Conversion funnels", "Headless CMS", "Content delivery", "Multi-region regulatory", "Frontend architecture", "Design systems" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Cross-functional initiatives", "continuousLearning" : "Learning and development; Career growth", "innovationCreativity" : "Experimentation", "problemSolvingSkills" : "Data-informed decision-making", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Marketing sites experience, Funnels experience, Onboarding flows experience, Growth platforms experience, Analytics experience, Funnel tracking experience, Data-informed product optimization experience, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Collaborating with design teams experience, Scalable design systems experience, API integration experience, REST-based architectures understanding, Excellent communication skills, Ownership mindset", "qualificationsPreferred" : "Experience with Kubernetes, Experience with container orchestration platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform. Manage a team of engineers. Mentor engineers", "postedDate" : "2026-06-15T08:47:21.774", "createdAt" : "2026-06-15T08:47:21.774", "lastUpdated" : "2026-06-16T11:26:53.796", "ingestTimestamp" : "2026-06-16T03:19:47.611", "mongoId" : "6a305117f292fd229cef9540", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Web development", "Conversion optimization", "Content management", "Localization", "Performance tuning", "Accessibility standards", "SEO implementation", "Design system implementation", "API integration", "Data analysis", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform", "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "User experience", "Design systems", "API design", "Content operations", "Product decisions", "Engineering standards", "Career development", "Performance management", "Data-informed decisions", "Continuous optimization", "Roadmap planning", "Delivery processes", "Acquisition systems", "Web experiences", "Conversion funnels", "Headless CMS", "Multi-region regulatory", "Frontend architecture", "Headless CMS platforms" ], "skillCount" : 43, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 335.54037, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9532", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 140000.0, "max" : 210000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Acquisition Engineer in Romania, adjusted for the technology industry and onsite work mode." }, "location" : "UK", "locations" : [ "UK" ], "timestamp" : "2026-06-16T11:57:04.881", "fingerprint" : "e88766192f734254dcb397092cf6d2f13d023f6a4d765540f8e1a15ef7d69e67", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/35b4862d-6fe2-48ba-9ac5-c3f007180a6e/apply", "externalId" : "35b4862d-6fe2-48ba-9ac5-c3f007180a6e", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript, Headless CMS", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "Frontend architecture", "Performance optimization", "Accessibility", "SEO", "User experience", "Design systems", "API design", "Content operations", "Data-driven decisions", "Team efficiency" ], "hardSkillsList" : [ "Frontend engineering", "Technical leadership", "Performance tuning", "Accessibility standards", "SEO implementation", "Design system scaling", "API integration", "Content management", "Web experience development", "Conversion optimization" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Technical leadership", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" }, { "name" : "Accessibility standards", "level" : "intermediate" }, { "name" : "SEO implementation", "level" : "intermediate" }, { "name" : "Design system scaling", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Web experience development", "level" : "intermediate" }, { "name" : "Conversion optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform Development", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform Development" ], "coreResponsibilities" : "Manage a team of engineers, Mentor engineers, Support engineers, Performance management, Coaching engineers, Career development, Own technical direction, Build acquisition surfaces, Evolve acquisition surfaces, Drive improvements in conversion performance, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Integrate APIs, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Product collaboration; Design collaboration; Legal collaboration; Compliance collaboration; Backend team collaboration", "domainKnowledge" : "Acquisition systems; Web experiences; Marketing websites; Landing pages; Conversion funnels; Content management; Content localization; Content optimization; Web platform; Frontend engineering standards; Headless CMS architecture; Global content delivery; Region-specific content; Multi-region requirements; Regulatory requirements; Design systems; API design; Web integrations; Content operations", "domainList" : [ "acquisition-systems", "web-experiences", "marketing-websites", "landing-pages", "conversion-funnels", "content-management", "content-localization", "content-optimization", "web-platform", "frontend-engineering-standards", "headless-cms-architecture", "global-content-delivery", "region-specific-content", "multi-region-requirements", "regulatory-requirements", "design-systems", "api-design", "web-integrations", "content-operations" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Web experiences", "Marketing websites", "Landing pages", "Conversion funnels", "Content management", "Content localization", "Content optimization", "Web platform", "Frontend engineering standards", "Headless CMS architecture", "Global content delivery", "Region-specific content", "Multi-region requirements", "Regulatory requirements", "Design systems", "API design", "Web integrations", "Content operations" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Excellent communication", "continuousLearning" : "Learning and development; Career growth", "innovationCreativity" : "Experimentation; Continuous optimization", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Impact user growth; Impact acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript experience, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Experience with analytics, Funnel tracking experience, Data-informed product optimization, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Solid experience collaborating with design teams, Scalable design systems implementation, API integration experience, REST-based architectures understanding, Excellent communication skills, Lead cross-functional initiatives, Ownership mindset", "qualificationsPreferred" : "Experience with Kubernetes a plus, Experience with container orchestration platforms a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Systems, Web Platform Development. Manage a team of engineers. Mentor engineers", "postedDate" : "2026-06-15T08:53:38.009", "createdAt" : "2026-06-15T08:53:38.009", "lastUpdated" : "2026-06-16T11:57:04.881", "ingestTimestamp" : "2026-06-16T03:20:35.334", "mongoId" : "6a305117f292fd229cef9532", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Technical leadership", "Performance tuning", "Accessibility standards", "SEO implementation", "Design system scaling", "API integration", "Content management", "Web experience development", "Conversion optimization", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Systems", "Web Platform Development", "Content strategy", "Product optimization", "Content delivery", "Content models", "Publishing workflows", "Approval processes", "Frontend architecture", "Performance optimization", "Accessibility", "SEO", "User experience", "Design systems", "API design", "Content 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experience", "Design systems", "API design", "Content operations" ], "hardSkillsList" : [ "Frontend engineering", "Web development", "Conversion optimization", "Performance optimization", "Accessibility", "SEO", "API integration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Web development", "level" : "intermediate" }, { "name" : "Conversion optimization", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Accessibility", "level" : "intermediate" }, { "name" : "SEO", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Surfaces", "Headless CMS" ], "coreResponsibilities" : "Manage team of engineers, Mentor engineers, Support engineers, Manage performance, Coach engineers, Develop careers, Own technical direction, Drive improvements in conversion performance, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design scalable headless CMS architectures, Maintain scalable headless CMS architectures, Build frontend applications, Evolve CMS-driven frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Integrate CMS, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Design collaboration; Product collaboration; Compliance collaboration; Legal collaboration; Backend teams collaboration", "domainKnowledge" : "Web experiences; Acquisition surfaces; Conversion funnels; Headless CMS; Content delivery; Multi-region regulatory requirements; Design systems", "domainList" : [ "web-experiences", "acquisition-surfaces", "conversion-funnels", "headless-cms", "content-delivery", "multi-region-regulatory-requirements", "design-systems" ], "domainSpecificKnowledge" : [ "Web experiences", "Acquisition surfaces", "Conversion funnels", "Headless CMS", "Content delivery", "Multi-region regulatory requirements", "Design systems" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Cross-functional leadership", "continuousLearning" : "Learning and development; Career growth", "innovationCreativity" : "Experimentation; Continuous optimization", "problemSolvingSkills" : "Data-informed decision-making", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years experience building frontend applications, Proven experience in engineering leadership, Background in owning acquisition surfaces, Experience with analytics, funnel tracking, Hands-on experience with headless CMS platforms, Understanding of frontend architecture, Experience building multi-region web experiences, Solid experience collaborating with design teams, API integration experience, Understanding of REST-based architectures, Excellent communication skills, Ability to lead cross-functional initiatives, Ownership mindset", "qualificationsPreferred" : "Experience with React, Experience with TypeScript, Experience with performance optimization, Experience with accessibility, Experience with SEO best practices, Experience scaling design systems, Experience improving delivery processes, Experience improving team efficiency", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS. Manage team of engineers. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on http://preply.comPreply.com http://Preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data analysis, SQL, BI tools, Statistical modeling. Analyze large datasets. 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Refrigeration systems; Electrical systems; HVAC systems; Building automation systems", "domainList" : [ "building-maintenance-systems", "refrigeration-systems", "electrical-systems", "hvac-systems", "building-automation-systems" ], "domainSpecificKnowledge" : [ "Building maintenance systems", "Refrigeration systems", "Electrical systems", "HVAC systems", "Building automation systems" ], "toolProficiency" : [ "CMMS systems" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Case records", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "specialRequirements" : "24/7 shift environment", "outcomesObjectives" : "Maintain equipment reliability; Minimize operational impact; Ensure timely resolution of facility issues", "qualificationsBasic" : "High school diploma or equivalent, Experience in technical support, facilities management, or related field, Problem-solving and analytical skills, Excellent written and verbal communication abilities, Proficiency in Microsoft Office Suite, Experience with CMMS systems and work order management, Ability to work in a 24/7 shift environment, Customer service oriented with attention to detail", "qualificationsPreferred" : "Associate's degree in technical field or equivalent experience, Knowledge of building maintenance systems, Experience with vendor/contractor management, Multi-lingual capabilities, Previous experience in a command center or operations environment, Familiarity with building automation systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units. Key job responsibilities • Respond to and triage incoming work requests within standard service level agreements (SLAs) • Manage remote works from start to end, including work order/purchase order raising and receipting • Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.) • Provide updates on vendor status, take the lead on coordinating works during an escalation • Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact • Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts • Manage and prioritize work queues based on urgency and SLA requirements • Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues • Execute emergency response procedures during critical facility incidents • Document all actions and maintain accurate case records • Support continuous improvement initiatives for processes and procedures Basic Qualifications: - High school diploma or equivalent - Experience in technical support, facilities management, or related field - Strong problem-solving and analytical skills - Excellent written and verbal communication abilities - Proficiency in Microsoft Office Suite - Experience with CMMS systems and work order management - Ability to work in a 24/7 shift environment - Customer service oriented with strong attention to detail Preferred Qualifications: - Associate's degree in technical field or equivalent experience - Knowledge of building maintenance systems (HVAC, refrigeration, electrical) - Experience with vendor/contractor management - Multi-lingual capabilities - Previous experience in a command center or operations environment - Familiarity with building automation systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "BBM Escalation Specialist, Amazon Maintenance Operation Centre at ADCI HYD 16 SEZ - H83. Skills: Escalation management, Vendor dispatch, Monitoring and response. Respond to and triage incoming work requests. Manage remote works from start to end", "postedDate" : "2026-06-13T06:23:38.145", "createdAt" : "2026-06-13T06:23:38.145", "lastUpdated" : "2026-06-14T23:42:51.309", "ingestTimestamp" : "2026-06-13T06:23:38.145", "mongoId" : "693072a570f0b99d58ffb6e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3134989/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "CMMS systems", "Attention to detail", "Escalation management", "Vendor dispatch", "Monitoring and response", "Facilities management", "Vendor management", "Technical support", "Work order management", "Building maintenance systems", "Refrigeration systems", "Electrical systems", "HVAC systems", "Building automation systems" ], "skillCount" : 14, "jobCategory" : "data", "dataQualityScore" : 0.8888889, "_score" : 334.34583, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306562f292fd229cfa772c", "title" : "Senior Data Analyst - Fraud Prevention", "company" : "Preply", "industry" : "Data", "salary" : { "min" : 1000000.0, "max" : 1600000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Data Analyst in Kyiv, Ukraine, adjusted for the Education industry and company size." }, "location" : "Kyiv", "locations" : [ "Kyiv" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T12:06:41.710", "fingerprint" : "23abd6f19dfa5ae2b291e3f3b3136b531028acaa84ac239b2f17b35d606d4863", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Preply/ca301c28-639b-4662-888e-b7f70f3feeec/application", "externalId" : "ca301c28-639b-4662-888e-b7f70f3feeec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kyiv", "country" : "Ukraine", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.4500336,30.5241361" } ], "locationText" : "Kyiv, Ukraine", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Python, R, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Dbt, Fivetran, Airflow, AWS, GCP, Azure, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "SQL optimization", "Statistical modeling", "Machine learning implementation", "Data visualization", "ETL processes", "Data warehousing", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "SQL optimization", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Machine learning implementation", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Analysis, SQL, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Analysis", "SQL", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data models, Build and optimize ETL pipelines, Design and implement BI dashboards, Perform complex data analysis, Develop and deploy machine learning models, Conduct statistical analysis and A/B testing, Collaborate with stakeholders to understand data needs, Ensure data quality and integrity, Automate reporting processes, Present findings to technical and non-technical audiences", "teamCollaboration" : "Cross-functional teams; Product managers; Engineering teams; Business stakeholders", "domainKnowledge" : "Fraud prevention; Online education market", "domainList" : [ "fraud-prevention", "online-education-market" ], "domainSpecificKnowledge" : [ "Fraud prevention", "Online education market" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Dbt", "Fivetran", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow" ], "communicationSkills" : "Present findings; Technical documentation", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Improve fraud detection accuracy; Reduce fraudulent transactions; Enhance user experience; Provide actionable insights", "qualificationsBasic" : "5+ years of experience in data analysis, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD, Experience with Python or R, Experience with BI tools, Experience with cloud platforms", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic, and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com/, Learning & Development budget, and time off for your self-development; - A competitive financial package with equity, leave allowance, and health insurance; - Access to free mental health support platforms; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!) #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data Analysis, SQL, Machine Learning, Business Intelligence. Develop and maintain data models. Build and optimize ETL pipelines", "createdAt" : "2026-06-16T00:31:45.531", "lastUpdated" : "2026-06-16T12:06:41.710", "ingestTimestamp" : "2026-06-16T00:31:45.531", "mongoId" : "6a306562f292fd229cfa772c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "SQL optimization", "Statistical modeling", "Machine learning implementation", "Data visualization", "ETL processes", "Data warehousing", "A/B testing", "Causal inference", "Data Analysis", "SQL", "Machine Learning", "Business Intelligence", "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis", "Fraud prevention", "Online education market", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Dbt", "Fivetran", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 333.87018, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9530", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 150000.0, "max" : 200000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Acquisition Engineering Team Lead in Switzerland, adjusted for the technology industry and lead seniority." }, "location" : "Switzerland", "locations" : [ "Switzerland" ], "timestamp" : "2026-06-16T12:43:58.661", "fingerprint" : "64cce6eb9a1831a1ebaafb87d1cfcf6fee6e096fdb8d49845d5a24ac59476d93", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/2da574d9-1ea1-46ee-a0a0-dcb7aff9cb23/apply", "externalId" : "2da574d9-1ea1-46ee-a0a0-dcb7aff9cb23", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Switzerland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Switzerland", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript, Headless CMS, API, REST", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "System design", "API design" ], "hardSkillsList" : [ "Frontend engineering", "Web development", "Content management", "Performance optimization", "Accessibility", "SEO", "Design systems", "API integration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Web development", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Accessibility", "level" : "intermediate" }, { "name" : "SEO", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Surfaces", "Headless CMS" ], "coreResponsibilities" : "Manage engineers, Mentor engineers, Support engineers, Performance management, Coaching engineers, Career development, Own technical direction, Build acquisition surfaces, Evolve acquisition surfaces, Drive conversion performance improvements, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate with backend teams, Design APIs, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional teams; Marketing collaboration; Design collaboration; Product collaboration; Legal collaboration; Compliance collaboration; Backend teams collaboration", "domainKnowledge" : "Web experiences; Content delivery; Multi-region regulatory; Acquisition systems", "domainList" : [ "web-experiences", "content-delivery", "multi-region-regulatory", "acquisition-systems" ], "domainSpecificKnowledge" : [ "Web experiences", "Content delivery", "Multi-region regulatory", "Acquisition systems" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Communication skills", "continuousLearning" : "Learning and development; Career growth", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript, Engineering leadership, Managing software engineers, Hiring software engineers, Developing software engineers, Owning acquisition surfaces, Marketing sites experience, Funnels experience, Onboarding flows experience, Growth platforms experience, Analytics experience, Funnel tracking experience, Data-informed product optimization experience, Headless CMS platforms experience, Content-heavy web applications experience, Dynamic web applications experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Collaborating with design teams experience, Scalable design systems experience, API integration experience, REST-based architectures understanding, Communication skills, Lead cross-functional initiatives, Ownership mindset, Improving delivery processes, Team efficiency improvement", "qualificationsPreferred" : "Kubernetes experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS. Manage engineers. Mentor engineers", "postedDate" : "2026-06-15T08:51:28.218", "createdAt" : "2026-06-15T08:51:28.218", "lastUpdated" : "2026-06-16T12:43:58.661", "ingestTimestamp" : "2026-06-16T03:20:40.518", "mongoId" : "6a305117f292fd229cef9530", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Web development", "Content management", "Performance optimization", "Accessibility", "SEO", "Design systems", "API integration", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Surfaces", "Headless CMS", "Technical leadership", "Content strategy", "Product optimization", "System design", "API design", "Web experiences", "Content delivery", "Multi-region regulatory", "Acquisition systems", "Headless CMS platforms" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 332.84027, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9535", "title" : "Acquisition Engineering Team Lead", "industry" : "IT", "salary" : { "min" : 140000.0, "max" : 210000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Lead Acquisition Engineering roles in Romania, adjusted for the technology industry and full-time onsite employment." }, "location" : "Ireland", "locations" : [ "Ireland" ], "timestamp" : "2026-06-16T12:26:46.268", "fingerprint" : "2cf56864c743e0360b974d90e1e089d55b7817533d81b377815e115324b65a1c", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/505dd684-746c-41d5-94f7-b58483c381f9/apply", "externalId" : "505dd684-746c-41d5-94f7-b58483c381f9", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "React, TypeScript", "professionalSkills" : [ "Technical leadership", "Content strategy", "Product optimization", "Web performance", "Accessibility", "SEO", "Design systems", "API design", "Content operations", "Data-driven decisions" ], "hardSkillsList" : [ "Frontend engineering", "Headless CMS", "Content management", "Web development", "Scalable architecture", "Performance optimization", "Accessibility", "SEO", "Design systems", "API integration", "REST architecture" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend engineering", "level" : "intermediate" }, { "name" : "Headless CMS", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Web development", "level" : "intermediate" }, { "name" : "Scalable architecture", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Accessibility", "level" : "intermediate" }, { "name" : "SEO", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "REST architecture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS", "majorSkillsList" : [ "Frontend Engineering", "Technical Leadership", "Acquisition Surfaces", "Headless CMS" ], "coreResponsibilities" : "Manage engineers, Mentor engineers, Support engineers, Manage performance, Coach engineers, Develop careers, Own technical direction, Build acquisition systems, Evolve acquisition systems, Drive conversion performance improvements, Enhance analytics, Enhance instrumentation, Enhance funnel observability, Design headless CMS architectures, Maintain headless CMS architectures, Build frontend applications, Evolve frontend applications, Collaborate with Marketing, Collaborate with Product, Collaborate with Design, Collaborate with Legal, Collaborate with Compliance, Deliver compliant web experiences, Deliver localized web experiences, Define content models, Define publishing workflows, Define approval processes, Improve frontend architecture, Improve frontend performance, Improve frontend accessibility, Improve frontend SEO, Improve user experience, Scale design systems, Maintain design systems, Collaborate on API design, Lead cross-functional initiatives, Improve tooling, Improve workflows, Improve content operations, Use data-driven insights, Guide product decisions, Guide UX decisions, Guide engineering decisions", "teamCollaboration" : "Cross-functional collaboration; Marketing collaboration; Product collaboration; Design collaboration; Legal collaboration; Compliance collaboration; Backend teams collaboration", "domainKnowledge" : "Acquisition systems; Conversion funnels; Headless CMS; Global web experiences; Localized web experiences; Content delivery; Multi-region regulatory requirements", "domainList" : [ "acquisition-systems", "conversion-funnels", "headless-cms", "global-web-experiences", "localized-web-experiences", "content-delivery", "multi-region-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Acquisition systems", "Conversion funnels", "Headless CMS", "Global web experiences", "Localized web experiences", "Content delivery", "Multi-region regulatory requirements" ], "toolProficiency" : [ "Headless CMS platforms" ], "communicationSkills" : "Cross-functional initiatives", "continuousLearning" : "Learning and development; Career growth", "problemSolvingSkills" : "Data-driven decision making; Continuous optimization", "outcomesObjectives" : "Impact user growth; Improve acquisition efficiency", "qualificationsBasic" : "5+ years frontend applications, React and TypeScript experience, Engineering leadership experience, Managing software engineers, Hiring software engineers, Developing software engineers, Acquisition surfaces experience, Analytics experience, Funnel tracking experience, Data-informed product optimization experience, Headless CMS platforms experience, Frontend architecture understanding, Performance optimization understanding, Accessibility understanding, SEO best practices understanding, Multi-region web experiences experience, Localized web experiences experience, Collaborating with design teams experience, Scalable design systems experience, API integration experience, REST-based architectures understanding, Excellent communication skills, Ownership mindset", "qualificationsPreferred" : "Content-heavy, dynamic web applications experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Acquisition Engineering Team Lead based in Romania. This role combines hands-on frontend engineering with strong technical leadership to shape how users discover, engage with, and convert across global web experiences. You will lead a team responsible for building and evolving acquisition surfaces such as marketing websites, landing pages, and conversion funnels. The scope is highly cross-functional, involving close collaboration with Marketing, Design, Product, Compliance, and Legal to deliver scalable, high-performing, and regionally adapted web experiences. You will play a key role in defining how content is created, managed, localized, and optimized for conversion across multiple markets. The environment is fast-moving and product-driven, with a strong emphasis on experimentation, data-informed decision-making, and continuous optimization. This position offers the opportunity to directly impact user growth and acquisition efficiency at a global scale while shaping the technical direction of the web platform. You will also mentor engineers and elevate frontend engineering standards across a distributed, high-performing team. ## Accountabilities Manage, mentor, and support a team of engineers, including performance management, coaching, and career development. Own the technical direction of acquisition systems, including marketing websites, landing pages, and conversion funnels. Drive improvements in conversion performance by enhancing analytics, instrumentation, and funnel observability. Design and maintain scalable headless CMS architectures supporting global and region-specific content delivery. Build and evolve CMS-driven frontend applications using React and TypeScript. Collaborate with Marketing, Product, Design, Legal, and Compliance to deliver compliant, localized web experiences. Define content models, publishing workflows, and approval processes tailored to multi-region regulatory requirements. Improve frontend architecture, performance, accessibility, SEO, and overall user experience across acquisition surfaces. Partner with Design to scale and maintain shared design systems across web platforms. Collaborate with backend teams on API design for web and CMS integrations when needed. Lead cross-functional initiatives to improve tooling, workflows, and content operations across the organization. Use data-driven insights to guide product, UX, and engineering decisions. Requirements: 5+ years of experience building frontend applications using React and TypeScript. Proven experience in engineering leadership, including managing, hiring, and developing software engineers. Strong background in owning acquisition surfaces such as marketing sites, funnels, onboarding flows, or growth platforms. Experience with analytics, funnel tracking, and data-informed product optimization. Hands-on experience with headless CMS platforms and content-heavy, dynamic web applications. Strong understanding of frontend architecture, performance optimization, accessibility, and SEO best practices. Experience building or supporting multi-region and localized web experiences. Solid experience collaborating with design teams and implementing scalable design systems. Strong API integration experience and understanding of REST-based architectures. Excellent communication skills and ability to lead cross-functional initiatives. Strong ownership mindset with a track record of improving delivery processes and team efficiency. Benefits: Competitive salary with equity/stock options Comprehensive health coverage Flexible work arrangements and remote-friendly culture Home office setup allowance for new hires Monthly stipend to support work-related needs Strong focus on learning, development, and career growth Opportunity to lead high-impact acquisition systems at global scale Collaborative, international, and distributed engineering environment ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Acquisition Engineering Team Lead. Skills: Frontend Engineering, Technical Leadership, Acquisition Surfaces, Headless CMS. Manage engineers. Mentor engineers", "postedDate" : "2026-06-15T08:50:59.656", "createdAt" : "2026-06-15T08:50:59.656", "lastUpdated" : "2026-06-16T12:26:46.268", "ingestTimestamp" : "2026-06-16T03:19:46.902", "mongoId" : "6a305117f292fd229cef9535", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Frontend engineering", "Headless CMS", "Content management", "Web development", "Scalable architecture", "Performance optimization", "Accessibility", "SEO", "Design systems", "API integration", "REST architecture", "Leadership", "Mentoring", "Frontend Engineering", "Technical Leadership", "Acquisition Surfaces", "Technical leadership", "Content strategy", "Product optimization", "Web performance", "API design", "Content operations", "Data-driven decisions", "Acquisition systems", "Conversion funnels", "Global web experiences", "Localized web experiences", "Content delivery", "Multi-region regulatory requirements", "Headless CMS platforms" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 332.8271, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69164d9a70f0b99d586f2dfc", "title" : "BBM Escalation Specialist, Amazon Maintenance Operation Centre", "company" : "Amazon Spain Fulfillment, S. L. U.", "industry" : "Fulfillment Operations Management, Internal Procurement, fulfillment ops", "salary" : { "min" : 34000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Logistics role in Barcelona, Spain, adjusted for company size and industry." }, "location" : "Barcelona, Catalonia, ESP", "locations" : [ "Barcelona, Catalonia, ESP" ], "timestamp" : "2026-06-15T01:13:05.360", "fingerprint" : "f28fd5c04ddeaf381c6ae5274b395c2a70fb077ccd0bff178bbdc3b8c1c5df35", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3122542/apply", "externalId" : "6e6857e6-107e-4353-9e06-811f890dd8ee", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "state" : "Catalonia", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Catalonia, Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Facilities escalation management" ], "hardSkillsList" : [ "Customer service skills" ], "hardSkills" : [ { "name" : "Customer service skills", "level" : "intermediate" } ], "majorSkills" : "Escalation management, Vendor management, Alarm monitoring", "majorSkillsList" : [ "Escalation management", "Vendor management", "Alarm monitoring" ], "coreResponsibilities" : "Respond to work requests, Triage incoming work requests, Manage remote works, Raise work orders, Raise purchase orders, Receipt purchase orders, Communicate with stakeholders, Provide updates on vendor status, Coordinate works during escalation, Identify critical issues, Escalate critical issues, Monitor refrigeration alarm systems, Respond to critical alerts, Manage work queues, Prioritize work queues", "teamCollaboration" : "Communicate with stakeholders; Reliability Maintenance Engineering; Ops; H&S", "domainKnowledge" : "Building maintenance systems; Mechanical systems; HVAC; Refrigeration; Conveyors; Soft services; Cleaning; Waste management; Pest control", "domainList" : [ "building-maintenance-systems", "mechanical-systems", "hvac", "refrigeration", "conveyors", "soft-services", "cleaning", "waste-management", "pest-control" ], "domainSpecificKnowledge" : [ "Building maintenance systems", "Mechanical systems", "HVAC", "Refrigeration", "Conveyors", "Soft services", "Cleaning", "Waste management", "Pest control" ], "toolProficiency" : [ "MS Office Suite", "CMMS systems" ], "communicationSkills" : "Technical reports; Professional correspondence", "documentationSkills" : "Accurate documentation", "problemSolvingSkills" : "Problem-solvers; Troubleshooting efforts", "specialRequirements" : "Work shifts in 24/7 environment", "outcomesObjectives" : "Maintain equipment reliability; Minimize operational impact", "qualificationsBasic" : "IT/Operations/Call/Command Center work environment, Ability to work shifts in a 24/7 environment, Excellent written communication skills", "qualificationsPreferred" : "Proficiency in multiple languages, Excellent grasp of MS Office Suite, Proficient in CMMS systems, Experience of contractor management, Experience with building maintenance systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams’ bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. The Escalation Specialist is responsible for first-line monitoring and response within Amazon Maintenance Operations Centre (AMOC). This role directly monitors alarm systems, dispatches local vendors, assists site maintenance and operations personnel with troubleshooting efforts, and ensures accurate documentation and communication. The successful candidates will be action-orientated, flexible problem-solvers with excellent research skills who can demonstrate exceptional customer service and take full ownership of each case. AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel. Key job responsibilities • Respond to and triage incoming work requests within standard service level agreements (SLAs) • Manage remote works from start to end, including work order/purchase order raising and receipting • Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.) • Provide updates on vendor status, take the lead on coordinating works during an escalation • Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact • Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts • Manage and prioritize work queues based on urgency and SLA requirements Basic Qualifications: - • Demonstrate excellent written communication skills with ability to compose clear, concise technical reports and professional correspondence • Experience in an IT/Operations/Call/Command Center work environment • Maintain an in-depth knowledge of emergency, dispatching and executive reply procedures along with high-level customer service skills as demonstrated by way of previous work history • Ability to work shifts in a 24/7 environment Preferred Qualifications: - • Proficiency in multiple languages is an advantage • Excellent grasp of MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc. • Proficient in CMMS systems (Infor EAM, Maximo, etc…) • Experience of contractor management • Experience with building maintenance systems including mechanical (HVAC, refrigeration, conveyors) and soft services (e.g., cleaning, waste, pest control) Amazon is an equal opportunities employer. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "BBM Escalation Specialist, Amazon Maintenance Operation Centre at Amazon Spain Fulfillment, S. L. U.. Skills: Escalation management, Vendor management, Alarm monitoring. Respond to work requests. Triage incoming work requests", "postedDate" : "2026-06-12T23:40:02.363", "createdAt" : "2026-06-12T23:40:02.363", "lastUpdated" : "2026-06-15T01:13:05.360", "ingestTimestamp" : "2026-06-12T23:40:02.363", "mongoId" : "69164d9a70f0b99d586f2dfc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3122542/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer service skills", "Escalation management", "Vendor management", "Alarm monitoring", "Facilities escalation management", "Building maintenance systems", "Mechanical systems", "HVAC", "Refrigeration", "Conveyors", "Soft services", "Cleaning", "Waste management", "Pest control", "MS Office Suite", "CMMS systems" ], "skillCount" : 16, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 326.5376, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30564bf292fd229cf26f0a", "title" : "Expert(e) Sureté & Prevention des pertes, Security & Loss Prevention, WWOS", "company" : "Amazon France Transport SAS", "industry" : "Investigation Loss Prevention, Fulfillment Center, Logistics", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Security & Loss Prevention roles in Lauwin-Planque, France, adjusted for the logistics industry and Amazon's company size." }, "location" : "Lauwin-Planque, Hauts-de-France, FRA", "locations" : [ "Lauwin-Planque, Hauts-de-France, FRA" ], "timestamp" : "2026-06-16T06:12:12.537", "fingerprint" : "b3ac61dbd775692e9892a6c2c7cbfa72b889d26105b7a833eb44f5b373418fa7", "source" : "amazon", "language" : "fr", "applyUrl" : "https://account.amazon.jobs/jobs/10448693/apply", "externalId" : "bfdbf10f-a0a9-423f-ae01-1ce36ced6568", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lauwin-Planque", "state" : "Hauts-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.3906656,3.0462262" } ], "locationText" : "Lauwin-Planque, Hauts-de-France, France", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Risk management", "Process improvement", "Inventory management", "Supply chain", "Auditing", "Compliance" ], "hardSkillsList" : [ "Loss prevention", "Emergency planning", "Crisis planning", "Incident investigation", "Data analysis", "Security auditing" ], "hardSkills" : [ { "name" : "Loss prevention", "level" : "intermediate" }, { "name" : "Emergency planning", "level" : "intermediate" }, { "name" : "Crisis planning", "level" : "intermediate" }, { "name" : "Incident investigation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Security auditing", "level" : "intermediate" } ], "majorSkills" : "Security, Loss prevention, Risk management", "majorSkillsList" : [ "Security", "Loss prevention", "Risk management" ], "coreResponsibilities" : "Support business operations resilience, Contribute to emergency and crisis planning, Identify vulnerabilities, Define mitigation actions, Ensure legal and ethical compliance, Coordinate risk management measures, Serve as point of contact, Ensure site compliance with global security standards, Manage security and loss prevention projects, Conduct physical security audits, Investigate policy violations, Investigate security incidents, Investigate loss events, Collect information, Monitor systems and tools, Analyze data reports, Conduct interviews, Identify process vulnerabilities, Identify and drive mitigation measures, Maintain physical integrity of sites, Audit and monitor system health, Maintain system functionality, Identify and act on initiatives, Improve physical security infrastructure, Contribute to budget planning, Interact with security service providers, Ensure quality security services, Deliver training programs, Deliver loss prevention awareness programs, Manage implementation of security and loss prevention plan", "teamCollaboration" : "Local management; External parties; Law enforcement; Union organizations; Subject matter experts; External vendors; Security service providers; Other teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Supply chain security; Loss prevention; Physical security; Risk assessment", "domainList" : [ "supply-chain-security", "loss-prevention", "physical-security", "risk-assessment" ], "domainSpecificKnowledge" : [ "Supply chain security", "Loss prevention", "Physical security", "Risk assessment" ], "toolProficiency" : [ "MS Office", "Excel", "Outlook" ], "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Diploma or experience in security or risk management, Experience with MS Office Suite, Advanced proficiency in written and spoken French, Intermediate proficiency in written and spoken English", "qualificationsPreferred" : "Degree, diploma equivalent, or professional certification, Experience with physical security systems, Experience with investigation techniques, Experience managing contract security guards, Relevant experience in retail, warehouses, distribution centers, delivery services, or supply chain, Experience in data collection and analysis, Driver's license", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Notre réseau opérationnel, reconnu pour sa rapidité, sa précision et son service exceptionnel, livre des millions de colis et de sourires aux clients Amazon chaque jour. Pour sécuriser notre réseau et assurer la continuité des opérations, nous recherchons des talents expérimentés et avec un grand sens du détail qui souhaitent rejoindre notre équipe en tant que Loss Prevention Expert. Dans ce rôle clé, vous assurerez la sécurité en tant que service, pour nos sites opérationnels tout au long de la chaîne logistique afin de protéger nos collaborateurs et de prévenir les pertes. Key job responsibilities • Soutenir la résilience de nos opérations commerciales en contribuant à la planification des urgences et des crises pour les sites sous votre domaine de responsabilité • Contribuer à l'identification des vulnérabilités (par exemple, pertes, expérience des associés, amélioration des processus) et définir les actions d'atténuation appropriées tout en assurant le respect des normes juridiques et éthiques • Servir de point de contact et coordonner les mesures de gestion des risques avec la direction locale et les parties externes (par exemple, les forces de l'ordre et les organisations syndicales) pour toutes les questions liées à la sécurité • Assurer la conformité de vos sites par rapport aux normes de sécurité mondiales d'Amazon • Être responsable des projets liés à la sécurité et à la prévention des pertes aux niveaux local, régional et national A day in the life En tant qu'Expert Sureté & Prevention des pertes, vous rejoindrez une équipe de professionnels de la Sécurité qui fournissent des services de sécurité aux clients professionnels de plusieurs sites au sein d'une zone géographique dédiée. Vous effectuez des audits de sécurité physique réguliers et enquêtez sur les violations de politique, les incidents liés à la sécurité et les événements de perte. Au cours de vos enquêtes, vous collectez des informations en surveillant les systèmes et outils, en analysant des rapports de données et en menant des entretiens. Vos conclusions contribuent à identifier les vulnérabilités dans nos processus et vous identifiez et pilotez des mesures d'atténuation. Vous jouez un rôle clé dans le maintien de l'intégrité physique de nos sites en auditant et en surveillant l'état de santé de nos systèmes et, conjointement avec des experts en la matière et des fournisseurs externes, maintenez leur fonctionnalité. Vous identifiez et agissez sur des initiatives visant à améliorer notre infrastructure de sécurité physique et contribuez directement à la planification budgétaire pour nos fournisseurs. Vous interagissez quotidiennement avec nos prestataires de services de sécurité pour assurer les services de sécurité de qualité et une expérience client fluide. Enfin, vous dispensez des programmes de formation et de sensibilisation liés à la prévention des pertes à d'autres équipes et gérez la mise en œuvre de notre plan de Sécurité et Prévention des Pertes. About the team Faisant partie de nos équipes Global Security Operations au niveau mondial, la sécurité et la prévention des pertes soutiennent la réalisation des objectifs commerciaux d'Amazon et le renforcement de notre marque en protégeant efficacement contre les menaces et en gérant les risques de sécurité et de prévention des pertes qui pourraient : • Mettre nos associés et nos clients en danger • Perturber la continuité de nos activités commerciales • Causer des dommages à nos actifs • Avoir un impact négatif sur la réputation de notre marque Travaillant en partenariat avec nos parties prenantes, nous sécurisons la chaîne d'approvisionnement d'Amazon de bout en bout et promouvons la sécurité lors des discussions d'affaires. Nous le faisons en prévenant les risques et les vulnérabilités liés à la sécurité et à la prévention des pertes le plus tôt possible. Nous intervenons dans les incidents en cours pour en minimiser l'impact, ainsi qu'en enquêtant en profondeur sur les incidents liés à la sécurité afin d'identifier et d'éliminer les causes profondes, empêchant ainsi leur réapparition. Basic Qualifications: - Diplôme ou expérience en sécurité ou gestion des risques (services de sécurité, protection des biens, prévention des pertes, gestion des risques, gestion des stocks, enquêtes, chaîne d'approvisionnement, audit, conformité ou similaire) - Expérience de travail avec la suite MS Office (Word, Excel, Outlook) dans un environnement professionnel - Maîtrise avancée du français écrit et oral - Niveau intermédiaire en anglais écrit et oral Preferred Qualifications: - ferred qualifications - Un diplôme, un équivalent de diplôme ou une certification professionnelle Expérience des systèmes de sécurité physique, des techniques d'enquête et/ou de la gestion des agents de sécurité sous contrat - Expérience pertinente dans le commerce de détail, les entrepôts, les centres de distribution, les services de livraison ou la chaîne d'approvisionnement - Expérience dans la collecte et l’analyse de données - Permis de conduire Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Expert(e) Sureté & Prevention des pertes, Security & Loss Prevention, WWOS at Amazon France Transport SAS. Skills: Security, Loss prevention, Risk management. Support business operations resilience. Contribute to emergency and crisis planning", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:59:48.049", "lastUpdated" : "2026-06-16T06:12:12.537", "ingestTimestamp" : "2026-06-15T21:59:48.049", "mongoId" : "6a30564bf292fd229cf26f0a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448693/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Loss prevention", "Emergency planning", "Crisis planning", "Incident investigation", "Data analysis", "Security auditing", "Security", "Risk management", "Process improvement", "Inventory management", "Supply chain", "Auditing", "Compliance", "Project management", "Supply chain security", "Physical security", "Risk assessment", "MS Office", "Excel", "Outlook" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 322.93256, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 89335, "totalPages" : 1787, "hasNext" : true, "hasPrevious" : false } }

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