Amazon.com Services LLC
Technology
EscalationsEngineer,eeroB2Bteam
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Escalations Engineer, eero B2B team at Amazon.com Services LLC. Skills: Network debugging, Wifi troubleshooting. Support customer-facing teams. Support engineering teams”
Industry & Context.
Root cause analysis; Troubleshooting; Debugging
What They're Looking For.
Must Have
Experience with Linux/Unix, Experience debugging complex software issues, Experience supporting field debug, Deep understanding of wifi stacks, Deep understanding of ethernet stacks, Ability to design experiments, Ability to implement experiments
Nice to Have
Experience with wifi mesh products, Experience with syslog logs, Experience with hostapd-based wifi stacks
What You'll Do.
Support customer-facing teams
Support engineering teams
Debug complex field issues
Develop tools for triage
Develop tools for root-cause analysis
Develop framework for automatic detection
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer-facing teams; Engineering teams
Full Job Description
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home. Key job responsibilities - Support customer-facing and engineering teams in debugging complex field issues - Develop tools to help quickly triage and root-cause complex wifi and networking issues - Develop framework for automatic detection of field issues, without customer involvement or prompting About the team At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home. Interested in expl
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