{ "count" : 38770, "data" : [ { "id" : "6a21a1f374d8ee00a0ca23a3", "title" : "Support Desk Position", "company" : "Skiptown", "salary" : { "min" : 45000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Support Desk position in Atlanta, adjusted for the technology industry." }, "location" : "ATLANTA, GA", "locations" : [ "ATLANTA", "GA" ], "timestamp" : "2026-06-15T06:53:27.909", "fingerprint" : "a4d273766860dcc3fc581dbd91943fdea462a7ff23e13ca5b9441581eda4cbf2", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://skipper.breezy.hr/p/5cfffa9c9e73-support-desk-position", "externalId" : "5cfffa9c9e73", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Be the first friendly face guests see, Make every visit seamless, Make every visit memorable", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Support Skipper Job Post Be the first friendly face guests see and make every visit seamless and memorable. \uD83D\uDCCD Atlanta, GA | \uD83D\uDCBC Hourly | ⏰ Full-Time or Part-Time with weekends required At Skiptown, Our Core Values Drive Everything We Do: Pursue Results: We work with purpose and deliver on expectati", "summaryDescription" : "Support Desk Position at Skiptown. Be the first friendly face guests see. Make every visit seamless", "createdAt" : "2026-06-14T06:57:43.646", "lastUpdated" : "2026-06-15T06:53:27.909", "ingestTimestamp" : "2026-06-14T06:57:43.646", "mongoId" : "6a21a1f374d8ee00a0ca23a3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 60000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3086c8f292fd229c0833e0", "title" : "Service Desk Support Specialist", "company" : "NTT DATA", "salary" : { "min" : 1.0E7, "max" : 1.5E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Service Desk Support Specialist in San José, Costa Rica, adjusted for the technology industry and company size." }, "location" : "San José, Costa Rica", "locations" : [ "San José", "Costa Rica" ], "certifications" : [ "CompTIA A+", "ITIL Foundation" ], "timestamp" : "2026-06-16T10:04:27.388", "fingerprint" : "427b8156c876d88b2631badf7c517d317323757f2284237f6146c1193b016078", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nttdatausa/jobs/8592901002", "externalId" : "8592901002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San José", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San José, Costa Rica", "minimumEducation" : "High school diploma", "technicalSkills" : "Windows, MacOS, Microsoft Office Suite, Active Directory, Ticketing systems", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Customer service, Troubleshooting", "majorSkillsList" : [ "IT support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Provide Tier 1 technical support, Respond to user requests, Troubleshoot hardware and software issues, Install and configure computer hardware, Install and configure software applications, Manage user accounts, Escalate unresolved issues, Document technical procedures", "teamCollaboration" : "IT support team", "toolProficiency" : [ "Ticketing systems" ], "communicationSkills" : "User support", "documentationSkills" : "Technical procedures", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "High school diploma, 1+ year of IT support experience, Experience with Windows and macOS, Experience with Microsoft Office Suite, Experience with Active Directory, Experience with ticketing systems", "qualificationsPreferred" : "Associate's degree in IT or related field, CompTIA A+ certification, ITIL Foundation certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Service Desk Support Specialist to work onsite with our global client in San Jose, Costa Rica. Overview: We are seeking a Service Desk Support Specialist to serve as front-line support, responsible for delivering high-quality customer service while resolving technical issues for users across the organization. This position operates in a 24/7 service center environment and serves as the first point of contact for incoming calls and chats. Responsibilities: Provide first-level support by answering incoming calls and chats and resolving customer technical issues. Troubleshoot common issues such as password resets, software installations, authentication tools, and device configurations. Document all interactions and resolutions in the official case management system. Meet or exceed performance metrics, including call handling and availability, case resolution and completion, and quality assurance and customer satisfaction. Follow established processes, knowledge articles, and troubleshooting guides to resolve issues. Escalate cases to appropriate teams when issues cannot be resolved, ensuring detailed documentation is provided. Stay up to date with knowledge base content, tools, and internal documentation. Handle both real-time support and follow-up/back-office tasks as needed. Adapt to changing tools, processes, and business needs in a dynamic environment. Work flexible shifts (including nights, weekends, and holidays) based on business demand. Requirements: 1+ years of customer service experience (call center experience preferred). Prior technical support experience is a plus. Must be able to work in a 24/7 environment with flexible shifts (including nights and weekends). Must have professional proficiency in English. Ability to follow processes, meet metrics, and work in a structured environment Ability to learn quickly and apply new technical knowledge. Basic knowledge of Windows environments and desktop support. Familiarity with Microsoft 365 tools (Outlook, Teams, OneDrive, etc.). Exposure to ticketing systems (e.g., ServiceNow) and call handling tools. Basic understanding of troubleshooting concepts (password resets, software installs, authentication tools, device configuration). Strong communication and interpersonal skills. Strong reliability, punctuality, and commitment to training and performance expectations. High school diploma required; university coursework or degree preferred. Why NTT DATA? Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities. NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.", "summaryDescription" : "Service Desk Support Specialist at NTT DATA. Skills: IT support, Customer service, Troubleshooting. Provide Tier 1 technical support. Respond to user requests", "postedDate" : "2026-06-16T01:22:08.819", "createdAt" : "2026-06-16T01:22:08.819", "lastUpdated" : "2026-06-16T10:04:27.388", "ingestTimestamp" : "2026-06-16T01:22:08.819", "mongoId" : "6a3086c8f292fd229c0833e0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting", "IT support", "Customer service", "Troubleshooting", "Problem-solving", "Technical support", "CompTIA A+", "ITIL Foundation", "Ticketing systems" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4962beec4dd3d931918", "title" : "Software Development Engineer, Device Observability and Troubleshooting", "company" : "Servicios Comerciales Amazon Mexico S. de R.L. de C.V.", "industry" : "Software Development, alexa and amazon devices", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Software Development Engineer in Zapopan, Mexico, adjusted for the technology industry." }, "location" : "Zapopan, Jalisco, MEX", "locations" : [ "Zapopan, Jalisco, MEX" ], "timestamp" : "2026-06-15T05:28:39.083", "fingerprint" : "eb2dcbea9adfa56fd5ab47d1e411dd4ae21bca48943b40b60ad8c3c3f367fd9e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385321/apply", "externalId" : "981ac712-9510-47df-bdec-4ec0e6a870e5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Zapopan", "state" : "Jalisco", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "20.7211203,-103.3913671" } ], "locationText" : "Zapopan, Jalisco, Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Full stack", "professionalSkills" : [ "Supply chain", "Operations", "Logistics" ], "hardSkillsList" : [ "Software development", "System design", "Architecture" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "System design", "level" : "intermediate" }, { "name" : "Architecture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Full stack development, Supply chain systems", "majorSkillsList" : [ "Full stack development", "Supply chain systems" ], "coreResponsibilities" : "Develop new features, Refine requirements, Design features, Implement features, Test software, Support deployed software, Deliver features, Write code, Conduct design reviews, Improve engineering excellence", "teamCollaboration" : "Agile team; Scrum methodology; Internal operations; External vendors", "projectManagementSkills" : [ "Agile", "Scrum" ], "domainKnowledge" : "Device Services; Supply Chain; Forward Logistics; Reverse Logistics; Warehouse Management; Network optimization", "domainList" : [ "device-services", "supply-chain", "forward-logistics", "reverse-logistics", "warehouse-management", "network-optimization" ], "domainSpecificKnowledge" : [ "Device Services", "Supply Chain", "Forward Logistics", "Reverse Logistics", "Warehouse Management", "Network optimization" ], "innovationCreativity" : "Innovate to deliver solutions; Automate operational tasks; Re-invent supply chain; Build intelligent platform", "problemSolvingSkills" : "Troubleshooting", "outcomesObjectives" : "Meet customer obsession; Make devices available", "qualificationsBasic" : "3+ years software development experience, 2+ years system design/architecture experience, Experience programming at least one language", "qualificationsPreferred" : "3+ years full SDLC experience, Bachelor's degree in computer science", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Amazon Device Services organization is hiring a Software Development Engineer to help us build cross-platform software to enable the seamless launch, provisioning and management of devices. The team is responsible for building solutions that enable Device Operations and Supply Chain end-to-end: from product design and component sourcing, through production and shipment, to returns, screening and repair. We innovate to deliver timely and scalable technological solutions and automate operational tasks to allow the business to focus on high value-add activities and grow. We are looking for a talented Software Development Engineer to help build from ground up our Supply Chain and Operations systems of the future. We are starting an exciting journey of building full stack solutions for our internal customers, including Forward and Reverse Logistics, Warehouse Management, Operations, Finance, and internal technical teams. We are looking for someone who is passionate about delivering the best possible customer experience and allowing us to meet our customer obsession of making our current and upcoming line of devices available in-stock to delight our customers. In this role you will be a leader in the engineering group of full stack engineers and contribute to design, architecture and implementation for one or more of supply chain applications. We are looking to re-invent the supply chain with end to end network optimization and use data to build intelligent, self-learning platform to build the world class platform. Great opportunity to make a huge impact in developing next generation of solutions in our rapidly growing devices group. Key job responsibilities Your key responsibility will be developing new features in the Forward Logistics space using agile methodologies to deliver including requirements refinement, feature design, implementation, testing and operational support of the deployed software. A day in the life You will be part of an agile team using \"scrum\" methodology to deliver features for both internal operations and external vendors. This includes daily stand-ups, interacting with end users and product managers, mentoring junior developers, writing code, design reviews, and engineering excellence improvements. About the team We are a tight nit and efficient team that delivers automation and optimization supply chain solutions for the Devices ((i.e. Amazon Echoes, Kindles, FireTV, Ring, etc) organization. We are specialized in that Amazon Devices develops and owns the product that Amazon is selling on both the Amazon retail site and to external vendors. Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Development Engineer, Device Observability and Troubleshooting at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Skills: Full stack development, Supply chain systems. Develop new features. Refine requirements", "postedDate" : "2026-06-13T07:31:27.854", "createdAt" : "2026-06-13T07:31:27.854", "lastUpdated" : "2026-06-15T05:28:39.083", "ingestTimestamp" : "2026-06-13T07:31:27.854", "mongoId" : "69d5e4962beec4dd3d931918", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385321/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "System design", "Architecture", "Mentoring", "Full stack development", "Supply chain systems", "Supply chain", "Operations", "Logistics", "Agile", "Scrum", "Device Services", "Supply Chain", "Forward Logistics", "Reverse Logistics", "Warehouse Management", "Network optimization" ], "skillCount" : 17, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a307671f292fd229c019d66", "title" : "Desktop Support Engineer", "company" : "Billtrust", "industry" : "SaaS", "salary" : { "min" : 850000.0, "max" : 1500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Desktop Support Engineer in FinTech in India, adjusted for company size and industry." }, "location" : "India", "locations" : [ "India" ], "certifications" : [ "MD-102", "AZ-900", "SC-900" ], "timestamp" : "2026-06-16T10:55:55.527", "fingerprint" : "d157341266851026336d357f66a22b183ae607d110179fb4e7a5af141f4c7142", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.billtrust.com/careers/job-openings/?gh_jid=7742566003", "externalId" : "7742566003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "technicalSkills" : "Microsoft Intune, Autopilot, Endpoint Manager, Azure AD, Entra ID, Windows 10, Windows 11, MacOS, ServiceNow, Jira Service Management, GitHub Copilot, ChatGPT, Claude", "professionalSkills" : [ "Endpoint management", "User provisioning", "Device lifecycle management", "Identity management", "Conditional access", "Group policy", "OS imaging", "Deployment profiles", "Configuration policies", "Zero-touch provisioning", "Tier 2 support", "Hardware troubleshooting", "Software troubleshooting", "Connectivity troubleshooting", "Endpoint compliance", "Patch status", "Security posture", "Software packaging", "Application catalog", "VPN configurations", "Printing infrastructure", "Collaboration tools", "Standard operating procedures", "Knowledge base articles", "Runbooks", "Security Operations", "Vulnerability findings", "IT asset lifecycle", "Procurement coordination", "Inventory tracking", "Warranty management", "Secure disposal" ], "hardSkillsList" : [ "Windows imaging", "MacOS management", "ITSM platforms", "AI coding assistance", "AI productivity solutions" ], "softSkillsList" : [ "Customer-service orientation" ], "hardSkills" : [ { "name" : "Windows imaging", "level" : "intermediate" }, { "name" : "MacOS management", "level" : "intermediate" }, { "name" : "ITSM platforms", "level" : "intermediate" }, { "name" : "AI coding assistance", "level" : "intermediate" }, { "name" : "AI productivity solutions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-service orientation" } ], "majorSkills" : "Endpoint management, Intune, Azure AD, AI tools", "majorSkillsList" : [ "Endpoint management", "Intune", "Azure AD", "AI tools" ], "coreResponsibilities" : "Manage Microsoft Intune-enrolled endpoints, Execute user provisioning workflows, Execute de-provisioning workflows, Build standardized OS images, Maintain standardized OS images, Build deployment profiles, Maintain deployment profiles, Build configuration policies, Maintain configuration policies, Provide Tier 2 desktop support, Resolve escalations from service desk, Monitor endpoint compliance, Monitor patch status, Monitor security posture, Remediate non-compliant devices, Manage software packaging, Test software deployment, Deploy software through Intune, Deploy software through Company Portal, Maintain application catalog, Administer Microsoft 365 applications, Troubleshoot Microsoft 365 applications, Administer VPN configurations, Troubleshoot VPN configurations, Administer printing infrastructure, Troubleshoot printing infrastructure, Administer collaboration tools, Troubleshoot collaboration tools, Document standard operating procedures, Document knowledge base articles, Document runbooks, Collaborate with Security Operations, Investigate security incidents, Remediate endpoint security incidents, Investigate vulnerability findings, Remediate vulnerability findings, Track IT asset lifecycle, Manage IT asset lifecycle, Coordinate procurement, Track inventory, Manage warranty, Manage secure disposal", "teamCollaboration" : "Cross-timezone collaboration; IT Services Manager", "domainKnowledge" : "B2B accounts receivable; AR lifecycle; Fintech; AI-powered solutions", "domainList" : [ "b2b-accounts-receivable", "ar-lifecycle", "fintech", "ai-powered-solutions" ], "domainSpecificKnowledge" : [ "B2B accounts receivable", "AR lifecycle", "Fintech", "AI-powered solutions" ], "toolProficiency" : [ "Microsoft Intune", "Autopilot", "Endpoint Manager", "Azure AD", "Entra ID", "ServiceNow", "Jira Service Management", "GitHub Copilot", "ChatGPT", "Claude", "Company Portal" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Standard operating procedures; Knowledge base articles; Runbooks", "problemSolvingSkills" : "Troubleshooting", "outcomesObjectives" : "Reduce ticket volume; Improve employee experience", "qualificationsBasic" : "3+ years enterprise desktop support, Microsoft Intune, Autopilot, Endpoint Manager, Azure Active Directory, Entra ID, Windows 10/11 imaging, MacOS management, ITSM platforms, AI Chat Claude Code, GitHub Copilot, AI assistant tools, AI-powered tools", "qualificationsPreferred" : "Microsoft certifications, PowerShell scripting, Zero-trust security models, EDR tools, VDI support, Cloud-hosted desktop", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. Desktop Support Engineer As a Desktop Support Engineer in the Billtrust GCC Operations Engineering Center, you will be the frontline technical expert responsible for endpoint management, user provisioning, and desktop infrastructure. Working closely with the Nashville-based IT Services Manager, you will support a hybrid workforce across multiple geographies, manage Intune-enrolled devices, handle imaging and deployment pipelines, and drive automation initiatives that reduce ticket volume and improve employee experience. This role replaces our legacy outsourced desktop support function and represents a strategic investment in building internal technical capability. Key Responsibilities Manage and maintain Microsoft Intune-enrolled endpoints including Windows, macOS, and mobile devices across the global Billtrust workforce Execute user provisioning and de-provisioning workflows in Azure AD / Entra ID, ensuring timely onboarding and secure offboarding with proper access controls Build and maintain standardized OS images, deployment profiles, and configuration policies using Intune and Autopilot for zero-touch provisioning Provide Tier 2 desktop support for hardware, software, and connectivity issues, resolving escalations from the service desk within defined SLAs Monitor endpoint compliance, patch status, and security posture dashboards; remediate non-compliant devices proactively Manage software packaging, testing, and deployment through Intune and Company Portal, maintaining an up-to-date application catalog Administer and troubleshoot Microsoft 365 applications, VPN configurations, printing infrastructure, and collaboration tools Document standard operating procedures, knowledge base articles, and runbooks for common support scenarios Collaborate with Security Operations to investigate and remediate endpoint-related security incidents and vulnerability findings Track and manage IT asset lifecycle including procurement coordination, inventory tracking, warranty management, and secure disposal Required Qualifications Technical Skills 3+ years of experience in enterprise desktop support or endpoint engineering Strong proficiency with Microsoft Intune, Autopilot, and Endpoint Manager for device lifecycle management Experience with Azure Active Directory / Entra ID for identity management, conditional access, and group policy Hands-on experience with Windows 10/11 imaging, deployment, and troubleshooting at scale Working knowledge of macOS management in a Microsoft-centric enterprise environment Familiarity with ITSM platforms (ServiceNow, Jira Service Management) for ticket management and SLA tracking Proficiency using AI Chat Claude Code, GitHub Copilot or similar AI coding assistance Experience using, supporting, and deploying AI assistant tools (Copilot, ChatGPT, Claude etc) Demonstrated ability to utilize AI-powered tools to streamline support tasks, assist with documentation and guide end-user in adopting AI productivity solutions across the organization Soft Skills & Mindset Excellent written and verbal communication skills for cross-timezone collaboration with Nashville-based leadership Customer-service orientation with strong empathy for end-user experience Self-motivated and able to work independently during off-hours relative to US-based management Detail-oriented approach to documentation, change management, and process improvement Preferred Qualifications Microsoft certifications: MD-102 (Endpoint Administrator), AZ-900, or SC-900 Experience with PowerShell scripting for automation of repetitive IT tasks Familiarity with zero-trust security models and endpoint detection & response (EDR) tools Experience supporting VDI or cloud-hosted desktop environments", "summaryDescription" : "Desktop Support Engineer at Billtrust. Skills: Endpoint management, Intune, Azure AD, AI tools. Manage Microsoft Intune-enrolled endpoints. Execute user provisioning workflows", "postedDate" : "2026-06-16T01:18:54.304", "createdAt" : "2026-06-16T01:18:54.304", "lastUpdated" : "2026-06-16T10:55:55.527", "ingestTimestamp" : "2026-06-16T01:18:54.304", "mongoId" : "6a307671f292fd229c019d66", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Windows imaging", "MacOS management", "ITSM platforms", "AI coding assistance", "AI productivity solutions", "Customer-service orientation", "Endpoint management", "Intune", "Azure AD", "AI tools", "User provisioning", "Device lifecycle management", "Identity management", "Conditional access", "Group policy", "OS imaging", "Deployment profiles", "Configuration policies", "Zero-touch provisioning", "Tier 2 support", "Hardware troubleshooting", "Software troubleshooting", "Connectivity troubleshooting", "Endpoint compliance", "Patch status", "Security posture", "Software packaging", "Application catalog", "VPN configurations", "Printing infrastructure", "Collaboration tools", "Standard operating procedures", "Knowledge base articles", "Runbooks", "Security Operations", "Vulnerability findings", "IT asset lifecycle", "Procurement coordination", "Inventory tracking", "Warranty management", "Secure disposal", "B2B accounts receivable", "AR lifecycle", "Fintech", "AI-powered solutions", "MD-102", "AZ-900", "SC-900", "Microsoft Intune", "Autopilot", "Endpoint Manager", "Entra ID", "ServiceNow", "Jira Service Management", "GitHub Copilot", "ChatGPT", "Claude", "Company Portal" ], "skillCount" : 58, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305fa3f292fd229cf7ee03", "title" : "Desktop Support Analyst", "company" : "DYOPATH", "salary" : { "min" : 22.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Oakbrook Terrace, Illinois, United States", "locations" : [ "Oakbrook Terrace", "Illinois", "United States" ], "timestamp" : "2026-06-16T09:24:50.345", "fingerprint" : "ca0b82e5f32967a7c7e5b85eaf924387caaffe69d13d8e38600535a47e31de44", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/dyopath/jobs/4689388006", "externalId" : "4689388006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oakbrook Terrace", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8500302,-87.9645077" } ], "locationText" : "Oakbrook Terrace, Illinois, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "rawDescription" : "Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support. Why You’ll Love Working Here Purpose with Passion – Our L.O.V. E. philosophy (Living Our Values Every Day) drives meaningful impact in everything we do Growth Monday through Friday Pay Rate: $22.50/hour Your Mission as a Desktop Support Analyst I Provide technical support for desktops, laptops, printers, scanners, and peripherals Troubleshoot hardware and software issues via phone, chat, and in person Install, deploy, and maintain company hardware, software, and applications Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements Perform system updates including Microsoft security patches, antivirus updates, and application upgrades Create, update, and maintain knowledge base documentation and user guides Order and manage hardware parts for maintenance and repair Act as a point of contact for third-party vendors and support technicians Document processes and contribute to continuous improvement initiatives What You Bring to the Team Education & Certifications Bachelor’s degree in Computer Science, IT, or related field OR 4 years of equivalent work experience A+ Certification required Experience & Skills Intermediate hardware and software troubleshooting skills Experience with Microsoft 365 and SharePoint (preferred) Ability to analyze issues, identify root causes, and resolve incidents effectively Strong written and verbal communication skills Detail-oriented with excellent organizational skills Strong customer service mindset with professionalism and empathy Ability to prioritize tasks and meet deadlines Team-oriented with the ability to collaborate across departments Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Why This Role Matters As a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.", "summaryDescription" : "Desktop Support Analyst at DYOPATH", "postedDate" : "2026-06-15T23:26:42.745", "createdAt" : "2026-06-15T23:26:42.745", "lastUpdated" : "2026-06-16T09:24:50.345", "ingestTimestamp" : "2026-06-15T23:26:42.745", "mongoId" : "6a305fa3f292fd229cf7ee03", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca57b74d8ee00a09b6bd9", "title" : "Help Desk Tier Support", "company" : "C3EL", "industry" : "Government", "salary" : { "min" : 32500.0, "max" : 45500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Senior Help Desk Tier Support in Larissa, Greece, adjusted for the government industry and full-time employment." }, "location" : "Customer Site", "locations" : [ "Customer Site" ], "certifications" : [ "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "timestamp" : "2026-06-15T06:43:42.197", "fingerprint" : "7d2e0d8eb0ac279fe6be27219cd255afe3f86db19e00b908e92d8a9ec6156bc0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/c3el/jobs/5163771007", "externalId" : "5163771007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Larissa", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "39.6383092,22.4160706" } ], "locationText" : "Larissa, Greece", "minimumEducation" : "Associate's", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "IP troubleshooting, Network connectivity troubleshooting, Microsoft domain environment, Exchange mailboxes", "hardSkillsList" : [ "Laptop imaging", "User account management", "Permissions management", "Email troubleshooting", "Printer configuration" ], "hardSkills" : [ { "name" : "Laptop imaging", "level" : "intermediate" }, { "name" : "User account management", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Email troubleshooting", "level" : "intermediate" }, { "name" : "Printer configuration", "level" : "intermediate" } ], "majorSkills" : "Help Desk Support, Troubleshooting, Network Support", "majorSkillsList" : [ "Help Desk Support", "Troubleshooting", "Network Support" ], "coreResponsibilities" : "Perform laptop imaging, Perform deployment, Conduct IP troubleshooting, Conduct network connectivity troubleshooting, Create user accounts, Manage user accounts, Add computers to domain, Remove computers from domain, Assign users to groups, Apply necessary permissions, Create Exchange mailboxes, Manage Exchange mailboxes, Diagnose email issues, Resolve email issues, Troubleshoot printers, Configure printers, Map shared printers, Document support actions, Document troubleshooting steps", "domainKnowledge" : "Military environment", "domainList" : [ "military-environment" ], "domainSpecificKnowledge" : [ "Military environment" ], "communicationSkills" : "Customer-focused assistance", "documentationSkills" : "Document support actions; Document troubleshooting steps", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "US Citizenship required, Secret clearance, Travel up to 10%", "qualificationsBasic" : "Active Secret clearance, US Citizenship required, 7 years IT systems experience, 4 years IT customer support, 2 years military environment experience, A+CE or CCNA-Security or CND or Network+ CE or SSCP certification", "qualificationsPreferred" : "Associate's degree in Networking", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Job Title: Help Desk Tier I Support Security Clearance: Secret Location: Larissa, Greece (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a Help Desk Tier I Support to join our team in Greece. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities will include, but not be limited to: Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications: An Active, in-scope US Government issued Secret clearance. Due to the nature of the work and contract requirements, US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP. Able to travel to support mission up to 10%. Education: Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.", "summaryDescription" : "Help Desk Tier Support at C3EL. Skills: Help Desk Support, Troubleshooting, Network Support. Perform laptop imaging. Perform deployment", "postedDate" : "2026-06-14T08:57:17.274", "createdAt" : "2026-06-14T08:57:17.274", "lastUpdated" : "2026-06-15T06:43:42.197", "ingestTimestamp" : "2026-06-14T08:57:17.274", "mongoId" : "6a2ca57b74d8ee00a09b6bd9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Laptop imaging", "User account management", "Permissions management", "Email troubleshooting", "Printer configuration", "Help Desk Support", "Troubleshooting", "Network Support", "Military environment", "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307556f292fd229c00f1ed", "title" : "Desktop Support Analyst", "company" : "Magnet Forensics", "industry" : "Information Technology", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Desktop Support Analyst in Ottawa, Canada, with 2+ years of experience in the Technology industry." }, "location" : "Ottawa, Ontario", "locations" : [ "Ottawa, Ontario" ], "timestamp" : "2026-06-16T14:36:52.902", "fingerprint" : "b49d52600432ef7559c726631cff6a190d568af2cd04bffc30eabbbe1d31bb2d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/magnetforensics/424ccc15-4b3b-4ba3-9ca2-a7cfa6e870a6/apply", "externalId" : "424ccc15-4b3b-4ba3-9ca2-a7cfa6e870a6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree or Diploma", "experienceMinYears" : 2, "remoteFriendly" : false, "rawDescription" : "## Description Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst's primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles. ## What You'll Do Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems. Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system Documenting internal procedures and knowledgebase articles for end-users Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system. System monitoring/configuration, verifying the integrity and availability of all hardware Reviewing system and application logs, and verifying scheduled jobs Providing support outside normal hours of work The ability to go into the office during outside of business hours as required The ability to commute at unconventional hours/schedule to the office Other duties as required ## What We're Looking For Bachelor’s Degree or Diploma in Computer Science or related field, or equivalent experience 2+ years of technical experience including administration and support of technical infrastructure Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment Strong understanding of Windows, Linux and Mac Operating Systems as well as Apple and Android based iOS's Strong understanding of Active Directory, Office 365, networking technologies and web application environments Strong understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.) Keen sense of teamwork, personal integrity, responsibility, and accountability Highly organized in time management and documentation Strong self-starter attitude with excellent problem-solving skills Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information ## Additional Information Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as “normal” $60,000 - $75,000 (CAD) a year Position Type: Current Vacancy Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits Indicators of Success We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. ", "summaryDescription" : "Desktop Support Analyst at Magnet Forensics", "postedDate" : "2026-06-15T14:03:44.968", "createdAt" : "2026-06-15T14:03:44.968", "lastUpdated" : "2026-06-16T14:36:52.902", "ingestTimestamp" : "2026-06-16T03:25:10.720", "mongoId" : "6a307556f292fd229c00f1ed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9f7d74d8ee00a099ff84", "title" : "Activities Assistant", "company" : "Landing at Watermere Frisco", "industry" : "Hospitality", "salary" : { "min" : 26000.0, "max" : 34000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Activities 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} ], "locationText" : "", "technicalSkills" : "Networking, Operating systems, Cloud concepts, Windows, macOS, VPN technologies, AWS, GCP, Azure", "professionalSkills" : [ "AI infrastructure" ], "hardSkillsList" : [ "Troubleshooting", "Problem-solving", "Account provisioning", "Permissions management", "Authentication support", "Device setup", "Access setup", "Incident response" ], "softSkillsList" : [ "Ownership mindset", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Account provisioning", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Authentication support", "level" : "intermediate" }, { "name" : "Device setup", "level" : "intermediate" }, { "name" : "Access setup", "level" : "intermediate" }, { "name" : "Incident response", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership mindset" }, 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Contribute to continuous improvement, Identify automation opportunities, Participate in knowledge-sharing sessions, Participate in internal training, Support implementation of new tools, Support implementation of new systems, Support implementation of support platforms, Collaborate with Internal IT, Collaborate with Infrastructure teams, Collaborate with Platform Engineering teams, Support incident response efforts, Assist restoring service during outages, Ensure alignment with IT security standards, Ensure alignment with data protection standards", "teamCollaboration" : "Internal IT; Infrastructure teams; Platform Engineering teams", "domainKnowledge" : "AI infrastructure; GPU infrastructure; AI/ML environments", "domainList" : [ "ai-infrastructure", "gpu-infrastructure", "ai-ml-environments" ], "domainSpecificKnowledge" : [ "AI infrastructure", "GPU infrastructure", "AI/ML environments" ], "toolProficiency" : [ "Ticketing systems", "Remote support tools" ], "communicationSkills" : "Clear communication; Courteous communication", "documentationSkills" : "Knowledge base documentation", "continuousLearning" : "Knowledge-sharing sessions; Internal training initiatives", "innovationCreativity" : "Automation of repetitive tasks", "problemSolvingSkills" : "Troubleshooting; Analytical problem-solving; Root cause analysis", "outcomesObjectives" : "First response time; Ticket resolution time; Customer satisfaction (CSAT); Ticket backlog management; Escalation accuracy; Escalation efficiency; Knowledge base contribution; Documentation quality", "qualificationsBasic" : "1-3 years technical support experience, Troubleshooting and analytical problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Ability to prioritize effectively, Organized, disciplined, detail-oriented approach, Reliable and methodical, Ownership mindset, Interpersonal skills, Solid understanding of IT fundamentals, Experience supporting Windows, Experience supporting macOS, Familiarity with ticketing systems, Familiarity with remote support tools, Basic understanding of IT security, Basic understanding of data protection principles, Experience with VPN technologies, Experience with remote access troubleshooting", "qualificationsPreferred" : "Experience in startup environment, Experience in scale-up environment, Familiarity with cloud platforms, Exposure to GPU infrastructure, Exposure to AI/ML environments, Understanding of IT Service Management (ITIL) processes, Relevant certifications, Experience supporting technical teams, Experience supporting engineering teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers. This role serves as the frontline of our support organization, ensuring timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately. You will play a critical role in maintaining operational continuity and delivering a high-quality support experience in a fast-paced, high-growth AI infrastructure environment. What You'll be Doing Handle incoming support requests via ticketing systems, email, and chat channels. Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues. Log, track, and maintain accurate updates on all support tickets. Prioritize and escalate issues appropriately based on severity and impact. Maintain professional, clear, and courteous communication with users and stakeholders. Provide first-line technical support for connectivity, access, and configuration issues. Assist with account provisioning, permissions management, and authentication support. Support onboarding and offboarding processes, including device and access setup. Document issues, resolutions, and recurring patterns to build and maintain a knowledge base. Identify systemic issues and escalate recurring problems to engineering or infrastructure teams. Contribute to continuous improvement of support processes and workflows. Identify opportunities for automation of repetitive support tasks. Participate in knowledge-sharing sessions and internal training initiatives. Support implementation of new tools, systems, and support platforms. Collaborate closely with Internal IT, Infrastructure, and Platform Engineering teams. Support incident response efforts and assist in restoring service during outages. Ensure alignment with IT security and data protection standards. Key Performance Indicators First response time Ticket resolution time Customer satisfaction (CSAT) Ticket backlog management Escalation accuracy and efficiency Knowledge base contribution and documentation quality About You 1–3 years of experience in technical support, help desk, or a customer-facing technical role. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Ability to prioritize effectively in a fast-paced, high-growth environment. Organized, disciplined, and detail-oriented approach to work. Reliable and methodical with strong ownership mindset. Collaborative team player with strong interpersonal skills. Technical Knowledge Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). Experience supporting Windows and/or macOS environments. Familiarity with ticketing systems and remote support tools. Basic understanding of IT security and data protection principles. Experience with VPN technologies and remote access troubleshooting. Nice to Have Experience in a startup or scale-up environment. Familiarity with cloud platforms (AWS, GCP, Azure). Exposure to GPU infrastructure or AI/ML environments. Understanding of IT Service Management (ITIL) processes. Relevant certifications (CompTIA A+, Security+, or similar). Experience supporting technical or engineering teams. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $40,000—$80,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Support Desk Analyst at Nscale. Skills: Technical support, Troubleshooting, Customer support. Handle support requests. Diagnose hardware issues", "postedDate" : "2026-06-12T22:40:07.062", "createdAt" : "2026-06-12T22:40:07.062", "lastUpdated" : "2026-06-15T00:40:39.324", "ingestTimestamp" : "2026-06-12T22:40:07.062", "mongoId" : "6a2c5f4074d8ee00a08ea5cc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 40000, "salaryAnnualMax" : 80000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Problem-solving", "Account provisioning", "Permissions management", "Authentication support", "Device setup", "Access setup", "Incident response", "Ownership mindset", "Interpersonal skills", "Technical support", "Customer support", "AI infrastructure", "GPU infrastructure", "AI/ML environments", "CompTIA A+", "Security+", "Ticketing systems", "Remote support tools" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "ai-infrastructure-operations", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5f4074d8ee00a08ea5ce", "title" : "Support Desk Engineer", "company" : "Nscale", "salary" : { "min" : 27000.0, "max" : 35000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the UK market baseline for a Junior Support Desk Engineer in the Technology industry, adjusted for a junior seniority level." }, "location" : "UK", "locations" : [ "UK" ], "timestamp" : "2026-06-15T02:45:46.132", "fingerprint" : "adc2069b0d9bccdaffafff26420718de668326747ab31db1a047d42a616309d1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4864023101", "externalId" : "4864023101", "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "technicalSkills" : "AWS, GCP, Azure, Docker, Kubernetes, Python, Bash", "professionalSkills" : [ "Technical support", "Issue resolution", "Ticket management", "Technical troubleshooting", "Knowledge management", "Cross-functional collaboration", "Continuous improvement", "Customer experience" ], "hardSkillsList" : [ "Troubleshooting", "Problem-solving", "System diagnostics", "Log review", "Configuration validation" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "System diagnostics", "level" : "intermediate" }, { "name" : "Log review", "level" : "intermediate" }, { "name" : "Configuration validation", "level" : "intermediate" } ], "majorSkills" : "Technical support, Cloud platforms, Infrastructure concepts, Customer experience", "majorSkillsList" : [ "Technical support", "Cloud platforms", "Infrastructure concepts", "Customer experience" ], "coreResponsibilities" : "Handle support tickets, Provide technical support, Troubleshoot platform issues, Diagnose technical issues, Resolve technical issues, Escalate complex problems, Log support tickets, Document troubleshooting steps, Track support tickets, Communicate status updates, Progress tickets, Resolve tickets, Escalate tickets, Diagnose infrastructure issues, Diagnose networking issues, Diagnose platform issues, Perform system diagnostics, Review logs, Validate configurations, Identify issue patterns, Escalate systemic concerns, Support customer queries, Develop product knowledge, Maintain service knowledge, Contribute to knowledge bases, Maintain support documentation, Create troubleshooting guides, Refine FAQs, Create customer resources, Share insights with team, Work with Engineering, Work with Operations, Work with Product teams, Escalate critical issues, Participate in incident response, Gather customer feedback, Communicate improvement suggestions, Identify process improvements, Improve tooling, Improve documentation, Reduce ticket volume, Improve self-service resources, Stay up to date with platform updates", "teamCollaboration" : "Cross-functional teams; Engineering teams; Operations teams; Product teams", "projectManagementSkills" : [ "ITIL frameworks" ], "domainKnowledge" : "GPU cloud; AI infrastructure; Cloud technologies; Production systems; Networking; Linux/Unix systems; Containerization; Docker; Kubernetes; GPU infrastructure; HPC environments; AI/ML platforms; APIs; REST-based services", "domainList" : [ "gpu-cloud", "ai-infrastructure", "cloud-technologies", "production-systems", "networking", "linux-unix-systems", "containerization", "docker", "kubernetes", "gpu-infrastructure", "hpc-environments", "ai-ml-platforms", "apis", "rest-based-services" ], "domainSpecificKnowledge" : [ "GPU cloud", "AI infrastructure", "Cloud technologies", "Production systems", "Networking", "Linux/Unix systems", "Containerization", "Docker", "Kubernetes", "GPU infrastructure", "HPC environments", "AI/ML platforms", "APIs", "REST-based services" ], "toolProficiency" : [ "Jira", "Zendesk", "ServiceNow", "Prometheus", "Grafana", "ELK stack" ], "communicationSkills" : "Written communication; Verbal communication; Explain complex concepts", "documentationSkills" : "Documentation; Knowledge bases; Troubleshooting guides; FAQs; Customer-facing resources", "continuousLearning" : "Learning new technologies; Training resources; Certifications; Hands-on exposure", "problemSolvingSkills" : "Troubleshooting; Analytical problem-solving; Diagnosing problems; Resolving issues", "qualificationsBasic" : "2–4 years technical support experience, Troubleshooting and analytical problem-solving skills, Excellent written and verbal communication skills, Experience managing tickets within ITIL frameworks, Familiarity with cloud platforms, Familiarity with infrastructure concepts, Basic understanding of networking, Basic understanding of Linux/Unix systems, Basic understanding of containerization", "qualificationsPreferred" : "Experience supporting GPU infrastructure, Experience supporting HPC environments, Experience supporting AI/ML platforms, Knowledge of Python for diagnostics, Knowledge of Bash for diagnostics, Knowledge of scripting for automation, Familiarity with monitoring tools, Familiarity with observability tools, Experience using Jira, Experience using Zendesk, Experience using ServiceNow, Understanding of APIs, Understanding of REST-based services, Experience in a startup environment, Customer-facing support experience", "workSiteFlexibility" : "Flexible", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We are hiring a Support Desk Engineer to join our Support & Operations team and serve as a frontline technical expert for our GPU cloud platform. In this role, you will provide first- and second-line technical support to customers and internal stakeholders, helping troubleshoot issues across our AI infrastructure, cloud services, and platform components. You will act as the bridge between customers and engineering — diagnosing problems, resolving common issues, and escalating complex cases with clarity and precision. This is a high-impact role in a fast-paced, high-growth environment. You’ll gain deep exposure to AI infrastructure, cloud technologies, and production-grade systems while helping ensure an exceptional customer experience. What you'll be doing Customer Support & Issue Resolution Handle incoming support tickets and technical inquiries via email, chat, and ticketing systems. Provide timely, professional support in line with established SLAs and support processes. Troubleshoot issues across Nscale’s GPU cloud platform, infrastructure, and related services. Diagnose and resolve common technical issues, escalating complex problems appropriately. Ticket & Case Management Accurately log, document, and track support tickets with detailed notes and updates. Maintain clear records of troubleshooting steps and resolutions. Proactively communicate status updates and next steps to customers. Ensure tickets are progressed, resolved, or escalated within agreed timeframes. Technical Troubleshooting Diagnose infrastructure, networking, and platform-related issues. Perform basic system diagnostics, log review, and configuration validation. Identify recurring issue patterns and escalate systemic concerns to engineering. Support customers with configuration, deployment, and performance-related queries. Knowledge & Documentation Develop and maintain strong knowledge of Nscale’s products, services, and common support cases. Contribute to internal knowledge bases and support documentation. Create and refine troubleshooting guides, FAQs, and customer-facing resources. Share insights with the support team to continuously improve resolution quality. Cross-Functional Collaboration Work closely with Engineering, Operations, and Product teams to resolve technical issues. Escalate critical or production-impacting issues with structured communication. Participate in incident response activities when required. Gather customer feedback and communicate product improvement suggestions internally. Continuous Improvement Identify opportunities to improve support processes, tooling, and documentation. Help reduce ticket volume by improving self-service and knowledge resources. Stay up to date with platform updates, releases, and new feature rollouts. About You Required Experience 2–4 years of technical support experience in a software, cloud, or infrastructure environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills, with the ability to explain complex concepts clearly. Comfortable working in a fast-paced, high-growth environment. Experience managing tickets within structured ITIL or similar support frameworks. Familiarity with cloud platforms (AWS, GCP, Azure) and infrastructure concepts. Basic understanding of networking, Linux/Unix systems, and/or containerization (Docker, Kubernetes). Preferred Experience Experience supporting GPU infrastructure, HPC environments, or AI/ML platforms. Knowledge of Python, Bash, or scripting for diagnostics and automation. Familiarity with monitoring and observability tools (Prometheus, Grafana, ELK stack, etc.). Experience using ticketing platforms such as Jira, Zendesk, or ServiceNow. Understanding of APIs and REST-based services. Experience in a startup or scale-up environment. Customer-facing support experience in B2B SaaS or infrastructure businesses. Personal Attributes Reliable, detail-oriented, and conscientious. Calm and professional under pressure. Genuinely passionate about helping customers succeed. Curious and eager to learn new technologies. Strong work ethic and commitment to service quality. Able to build positive working relationships across teams. What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join one of the fastest-growing AI infrastructure companies — your chance to support cutting-edge GPU cloud technology at scale. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow into senior support, technical specialist, platform engineering, or other advanced roles with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life’s moments. Learning & Development: Access to training resources, certifications, and hands-on exposure to AI infrastructure and cloud technologies. Career Growth: Clear pathways to advance into senior support, technical specialist, or engineering roles as you develop your expertise. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Support Desk Engineer at Nscale. Skills: Technical support, Cloud platforms, Infrastructure concepts, Customer experience. Handle support tickets. Provide technical support", "postedDate" : "2026-06-12T22:35:46.234", "createdAt" : "2026-06-12T22:35:46.234", "lastUpdated" : "2026-06-15T02:45:46.132", "ingestTimestamp" : "2026-06-12T22:35:46.234", "mongoId" : "6a2c5f4074d8ee00a08ea5ce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Problem-solving", "System diagnostics", "Log review", "Configuration validation", "Technical support", "Cloud platforms", "Infrastructure concepts", "Customer experience", "Issue resolution", "Ticket management", "Technical troubleshooting", "Knowledge management", "Cross-functional collaboration", "Continuous improvement", "ITIL frameworks", "GPU cloud", "AI infrastructure", "Cloud technologies", "Production systems", "Networking", "Linux/Unix systems", "Containerization", "Docker", "Kubernetes", "GPU infrastructure", "HPC environments", "AI/ML platforms", "APIs", "REST-based services", "Jira", "Zendesk", "ServiceNow", "Prometheus", "Grafana", "ELK stack" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "ai-infrastructure-operations", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5f4074d8ee00a08ea5ca", "title" : "Support Desk Analyst", "company" : "Nscale", "salary" : { "min" : 40000.0, "max" : 80000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "CompTIA A+", "Security+" ], "timestamp" : "2026-06-15T02:30:23.578", "fingerprint" : "b2c6012d340b6edfbc074729e2577bdb3df2697a4e91ab82f9e3e98f071e3db1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4869783101", "externalId" : "4869783101", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "technicalSkills" : "Networking, Operating systems, Cloud concepts, Windows, macOS, VPN technologies", "professionalSkills" : [ "Technical support", "Customer support", "Problem-solving", "Process improvement", "Automation" ], "hardSkillsList" : [ "Troubleshooting", "Analytical problem-solving", "Account provisioning", "Permissions management", "Authentication support", "Device setup", "Access setup", "Incident response" ], "softSkillsList" : [ "Ownership", "Accountability", "Openness", "Transparency", "Excellence", "Urgency", "Trust", "Ownership mindset", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Analytical problem-solving", "level" : "intermediate" }, { "name" : "Account provisioning", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Authentication support", "level" : "intermediate" }, { "name" : "Device setup", "level" : "intermediate" }, { "name" : "Access setup", "level" : "intermediate" }, { "name" : "Incident response", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Accountability" }, { "name" : "Openness" }, { "name" : "Transparency" }, { "name" : "Excellence" }, { "name" : "Urgency" }, { "name" : "Trust" }, { "name" : "Ownership mindset" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Technical support, Troubleshooting, Customer service", "majorSkillsList" : [ "Technical support", "Troubleshooting", "Customer service" ], "coreResponsibilities" : "Handle incoming support requests, Diagnose hardware issues, Troubleshoot hardware issues, Resolve hardware issues, Diagnose software issues, Troubleshoot software issues, Resolve software issues, Diagnose cloud infrastructure issues, Troubleshoot cloud infrastructure issues, Resolve cloud infrastructure issues, Log support tickets, Track support tickets, Maintain ticket updates, Prioritize issues, Escalate issues, Maintain professional communication, Provide first-line technical support, Assist with account provisioning, Assist with permissions management, Assist with authentication support, Support onboarding processes, Support offboarding processes, Document issues, Document resolutions, Document recurring patterns, Identify systemic issues, Escalate recurring problems, Contribute to continuous improvement, Identify opportunities for automation, Participate in knowledge-sharing sessions, Participate in internal training, Support implementation of new tools, Support implementation of new systems, Support implementation of support platforms, Collaborate with Internal IT, Collaborate with Infrastructure teams, Collaborate with Platform Engineering teams, Support incident response efforts, Assist in restoring service, Ensure alignment with IT security standards, Ensure alignment with data protection standards", "teamCollaboration" : "Internal IT; Infrastructure teams; Platform Engineering teams", "domainKnowledge" : "AI infrastructure; GPU cloud", "domainList" : [ "ai-infrastructure", "gpu-cloud" ], "domainSpecificKnowledge" : [ "AI infrastructure", "GPU cloud" ], "toolProficiency" : [ "Ticketing systems", "Remote support tools" ], "communicationSkills" : "Clear communication; Courteous communication", "documentationSkills" : "Knowledge base documentation", "continuousLearning" : "Knowledge-sharing sessions; Internal training initiatives", "innovationCreativity" : "Relentless innovation", "problemSolvingSkills" : "Troubleshooting; Analytical problem-solving", "outcomesObjectives" : "Timely resolution of technical issues; Maintain high service standards; Maintain operational continuity; Deliver high-quality support experience", "qualificationsBasic" : "1-3 years technical support experience, Troubleshooting and analytical problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Ability to prioritize effectively, Organized, disciplined, and detail-oriented approach, Reliable and methodical, Ownership mindset, Interpersonal skills, Solid understanding of IT fundamentals, Experience supporting Windows environments, Experience supporting macOS environments, Familiarity with ticketing systems, Familiarity with remote support tools, Basic understanding of IT security principles, Basic understanding of data protection principles, Experience with VPN technologies, Experience with remote access troubleshooting", "qualificationsPreferred" : "Experience in startup environment, Experience in scale-up environment, Familiarity with cloud platforms, Exposure to GPU infrastructure, Exposure to AI/ML environments, Understanding of IT Service Management (ITIL) processes, Relevant certifications, Experience supporting technical teams, Experience supporting engineering teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers. This role serves as the frontline of our support organization, ensuring timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately. You will play a critical role in maintaining operational continuity and delivering a high-quality support experience in a fast-paced, high-growth AI infrastructure environment. What You'll be Doing Handle incoming support requests via ticketing systems, email, and chat channels. Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues. Log, track, and maintain accurate updates on all support tickets. Prioritize and escalate issues appropriately based on severity and impact. Maintain professional, clear, and courteous communication with users and stakeholders. Provide first-line technical support for connectivity, access, and configuration issues. Assist with account provisioning, permissions management, and authentication support. Support onboarding and offboarding processes, including device and access setup. Document issues, resolutions, and recurring patterns to build and maintain a knowledge base. Identify systemic issues and escalate recurring problems to engineering or infrastructure teams. Contribute to continuous improvement of support processes and workflows. Identify opportunities for automation of repetitive support tasks. Participate in knowledge-sharing sessions and internal training initiatives. Support implementation of new tools, systems, and support platforms. Collaborate closely with Internal IT, Infrastructure, and Platform Engineering teams. Support incident response efforts and assist in restoring service during outages. Ensure alignment with IT security and data protection standards. Key Performance Indicators First response time Ticket resolution time Customer satisfaction (CSAT) Ticket backlog management Escalation accuracy and efficiency Knowledge base contribution and documentation quality About You 1–3 years of experience in technical support, help desk, or a customer-facing technical role. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Ability to prioritize effectively in a fast-paced, high-growth environment. Organized, disciplined, and detail-oriented approach to work. Reliable and methodical with strong ownership mindset. Collaborative team player with strong interpersonal skills. Technical Knowledge Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). Experience supporting Windows and/or macOS environments. Familiarity with ticketing systems and remote support tools. Basic understanding of IT security and data protection principles. Experience with VPN technologies and remote access troubleshooting. Nice to Have Experience in a startup or scale-up environment. Familiarity with cloud platforms (AWS, GCP, Azure). Exposure to GPU infrastructure or AI/ML environments. Understanding of IT Service Management (ITIL) processes. Relevant certifications (CompTIA A+, Security+, or similar). Experience supporting technical or engineering teams. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $40,000—$80,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Support Desk Analyst at Nscale. Skills: Technical support, Troubleshooting, Customer service. Handle incoming support requests. Diagnose hardware issues", "postedDate" : "2026-06-12T22:32:17.095", "createdAt" : "2026-06-12T22:32:17.095", "lastUpdated" : "2026-06-15T02:30:23.578", "ingestTimestamp" : "2026-06-12T22:32:17.095", "mongoId" : "6a2c5f4074d8ee00a08ea5ca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 40000, "salaryAnnualMax" : 80000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Analytical problem-solving", "Account provisioning", "Permissions management", "Authentication support", "Device setup", "Access setup", "Incident response", "Ownership", "Accountability", "Openness", "Transparency", "Excellence", "Urgency", "Trust", "Ownership mindset", "Interpersonal skills", "Technical support", "Customer service", "Customer support", "Problem-solving", "Process improvement", "Automation", "AI infrastructure", "GPU cloud", "CompTIA A+", "Security+", "Ticketing systems", "Remote support tools" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "ai-infrastructure-operations", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5f4074d8ee00a08ea5cd", "title" : "Support Desk Analyst", "company" : "Nscale", "salary" : { "min" : 1000000.0, "max" : 1500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the junior Support Desk Analyst role in the Technology industry, with adjustments for a remote work mode and the EMEA region, using 2024-2025 market data." }, "location" : "EMEA", "locations" : [ "EMEA", "UK" ], "certifications" : [ "CompTIA A+", "CompTIA Security+" ], "timestamp" : "2026-06-15T00:29:10.072", "fingerprint" : "14525c920d0d0c5cde75291b533da375705f9dc663148ee4adfd34ff864edabd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4790805101", "externalId" : "4790805101", "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "technicalSkills" : "Cloud infrastructure, Networking, Operating systems, Cloud concepts, Windows, macOS, Remote support tools, VPN technologies, AWS, GCP, Azure", "professionalSkills" : [ "Technical support", "Customer support", "Problem-solving", "Continuous improvement", "Process improvement", "Knowledge sharing", "Incident response" ], "hardSkillsList" : [ "First-line support", "Second-line support", "Technical troubleshooting", "Hardware troubleshooting", "Software troubleshooting", "Cloud infrastructure troubleshooting", "Connectivity troubleshooting", "Access troubleshooting", "Authentication troubleshooting", "Configuration troubleshooting", "Account setup", "Permissions management", "Authentication challenges", "Technical provisioning", "Technical deprovisioning", "IT security principles", "Data protection principles" ], "softSkillsList" : [ "Ownership", "Accountability", "Excellence", "Urgency", "Openness", "Transparency", "Calm", "Professional", "Adaptability" ], "hardSkills" : [ { "name" : "First-line support", "level" : "intermediate" }, { "name" : "Second-line support", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Cloud infrastructure troubleshooting", "level" : "intermediate" }, { "name" : "Connectivity troubleshooting", "level" : "intermediate" }, { "name" : "Access troubleshooting", "level" : "intermediate" }, { "name" : "Authentication troubleshooting", "level" : "intermediate" }, { "name" : "Configuration troubleshooting", "level" : "intermediate" }, { "name" : "Account setup", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Authentication challenges", "level" : "intermediate" }, { "name" : "Technical provisioning", "level" : "intermediate" }, { "name" : "Technical deprovisioning", "level" : "intermediate" }, { "name" : "IT security principles", "level" : "intermediate" }, { "name" : "Data protection principles", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Accountability" }, { "name" : "Excellence" }, { "name" : "Urgency" }, { "name" : "Openness" }, { "name" : "Transparency" }, { "name" : "Calm" }, { "name" : "Professional" }, { "name" : "Adaptability" } ], "majorSkills" : "Technical support, Troubleshooting, Customer satisfaction, Operational excellence", "majorSkillsList" : [ "Technical support", "Troubleshooting", "Customer satisfaction", "Operational excellence" ], "coreResponsibilities" : "Handle incoming support requests, Diagnose technical issues, Resolve technical issues, Log support tickets, Track support tickets, Maintain ticket updates, Prioritize issues, Escalate issues, Maintain professional communication, Maintain clear communication, Maintain courteous communication, Provide first-line technical support, Troubleshoot connectivity problems, Troubleshoot access problems, Troubleshoot authentication problems, Troubleshoot configuration problems, Document issues, Document resolutions, Build knowledge base, Maintain knowledge base, Identify recurring patterns, Escalate systemic issues, Assist users with account setup, Assist users with permissions, Assist users with authentication, Provide technical guidance, Support onboarding processes, Support offboarding processes, Contribute to continuous improvement, Improve support workflows, Improve support procedures, Identify automation opportunities, Participate in knowledge sharing, Participate in training sessions, Support implementation of new tools, Support implementation of new systems, Work closely with Internal IT, Work closely with Infrastructure, Work closely with Platform Engineering, Coordinate escalations, Support incident response, Contribute to resolution efforts, Communicate with stakeholders", "teamCollaboration" : "Internal IT; Infrastructure teams; Platform Engineering teams; Specialist teams", "domainKnowledge" : "AI infrastructure; GPU cloud", "domainList" : [ "ai-infrastructure", "gpu-cloud" ], "domainSpecificKnowledge" : [ "AI infrastructure", "GPU cloud" ], "toolProficiency" : [ "Ticketing systems", "Support tools", "Remote support tools", "VPN technologies" ], "communicationSkills" : "Written communication; Verbal communication; Clear communication; Courteous communication", "documentationSkills" : "Document issues; Document resolutions; Create documentation; Maintain documentation", "continuousLearning" : "Training resources; Certification support", "innovationCreativity" : "Relentless innovation", "problemSolvingSkills" : "Troubleshooting; Analytical problem-solving; Problem-solving ability; Root cause analysis", "outcomesObjectives" : "Impact customer satisfaction; Impact internal productivity; Impact operational excellence", "qualificationsBasic" : "2-3 years technical support experience, Troubleshooting skills, Analytical problem-solving skills, Organized, Disciplined, Methodical, Sense of ownership, Solid understanding IT fundamentals, Experience supporting Windows, Experience supporting macOS, Familiarity with ticketing systems, Familiarity with support tools, Basic understanding IT security, Basic understanding data protection, Experience using remote support tools, Experience using VPN technologies", "qualificationsPreferred" : "Experience in startup environment, Experience in scale-up environment, Familiarity with cloud platforms, Exposure to GPU infrastructure, Exposure to AI/ML tooling, Knowledge of ITIL practices, CompTIA A+ certification, CompTIA Security+ certification, Similar certifications, Experience supporting engineering teams, Experience supporting technical teams", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We are hiring a Support Desk Analyst to join our Support & Operations team and serve as the frontline of our technical support organization. In this role, you will provide first- and second-line technical support to both internal teams and customers. You will handle incoming support requests, troubleshoot technical issues, and escalate more complex challenges to specialist teams. This role requires strong problem-solving ability, clear communication, and a structured, methodical approach in a fast-paced, high-growth environment. Your work will directly impact customer satisfaction, internal productivity, and operational excellence. What you'll be doing Support Delivery & Ticket Management Handle incoming support requests via email, ticketing systems, and chat channels. Diagnose and resolve technical issues for internal users and customers. Log, track, and maintain accurate updates on all support tickets. Prioritize and escalate issues appropriately based on severity and impact. Maintain professional, clear, and courteous communication with all stakeholders. Technical Troubleshooting Provide first-line technical support for hardware, software, and cloud infrastructure issues. Troubleshoot connectivity, access, authentication, and configuration problems. Document issues and resolutions to build and maintain a searchable knowledge base. Identify recurring patterns and escalate systemic issues to engineering teams. User Support & Enablement Assist users with account setup, permissions, and authentication challenges. Provide clear, easy-to-understand technical guidance to non-technical users. Support onboarding and offboarding processes with technical provisioning and deprovisioning. Create and maintain documentation for common support scenarios. System & Process Improvement Contribute to continuous improvement of support workflows and procedures. Identify opportunities to automate repetitive or manual tasks. Participate in team knowledge sharing and training sessions. Support implementation of new support tools and systems. Cross-Functional Collaboration Work closely with Internal IT, Infrastructure, and Platform Engineering teams. Coordinate escalations with specialist teams to ensure timely resolution. Support incident response processes and contribute to resolution efforts. Communicate effectively with both technical and non-technical stakeholders. About You Essential Experience 2–3 years of experience in a technical support, help desk, or similar customer-facing technical role. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Ability to work effectively in a fast-paced, high-growth environment. Highly organized, disciplined, and detail-oriented. Reliable and methodical with a strong sense of ownership. Strong team player with the ability to build positive working relationships. Technical Knowledge Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). Experience supporting Windows and/or macOS environments. Familiarity with ticketing systems and support tools. Basic understanding of IT security and data protection principles. Experience using remote support tools and VPN technologies. Preferred Experience in a startup or scale-up environment. Familiarity with cloud platforms (AWS, GCP, Azure). Exposure to GPU infrastructure or AI/ML tooling environments. Knowledge of IT Service Management (ITIL) practices. CompTIA A+, Security+, or similar certifications. Experience supporting engineering or technical teams. Mindset & Attributes Proactive, solution-oriented approach. Calm and professional under pressure. Genuine desire to help and support others. Quick learner with adaptability to new tools and processes. Strong work ethic and commitment to delivering excellent service. Comfortable working independently and collaboratively. What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join one of the fastest-growing tech startups — your chance to collaborate with brilliant minds and support cutting-edge AI infrastructure. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow into senior support, specialist engineering, or broader technical roles with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life’s moments. Learning & Development: Access training resources and certification support to advance your technical skills. Career Growth: Clear pathways into senior support, infrastructure, platform engineering, or other technical career tracks. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Support Desk Analyst at Nscale. Skills: Technical support, Troubleshooting, Customer satisfaction, Operational excellence. Handle incoming support requests. Diagnose technical issues", "postedDate" : "2026-06-12T22:14:16.765", "createdAt" : "2026-06-12T22:14:16.765", "lastUpdated" : "2026-06-15T00:29:10.072", "ingestTimestamp" : "2026-06-12T22:14:16.765", "mongoId" : "6a2c5f4074d8ee00a08ea5cd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "First-line support", "Second-line support", "Technical troubleshooting", "Hardware troubleshooting", "Software troubleshooting", "Cloud infrastructure troubleshooting", "Connectivity troubleshooting", "Access troubleshooting", "Authentication troubleshooting", "Configuration troubleshooting", "Account setup", "Permissions management", "Authentication challenges", "Technical provisioning", "Technical deprovisioning", "IT security principles", "Data protection principles", "Ownership", "Accountability", "Excellence", "Urgency", "Openness", "Transparency", "Calm", "Professional", "Adaptability", "Technical support", "Troubleshooting", "Customer satisfaction", "Operational excellence", "Customer support", "Problem-solving", "Continuous improvement", "Process improvement", "Knowledge sharing", "Incident response", "AI infrastructure", "GPU cloud", "CompTIA A+", "CompTIA Security+", "Ticketing systems", "Support tools", "Remote support tools", "VPN technologies" ], "skillCount" : 44, "jobCategory" : "operations", "jobSubcategory" : "ai-infrastructure-operations", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5f4074d8ee00a08ea5d0", "title" : "Support Desk Engineer", "company" : "Nscale", "industry" : "Technology", "salary" : { "min" : 50000.0, "max" : 100000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-15T00:37:33.259", "fingerprint" : "d454838fa544163a805009d1970de7375a46972fbd686da3b82383a2ea2da72e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4790749101", "externalId" : "4790749101", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "technicalSkills" : "GPU infrastructure, Cloud services, AWS, GCP, Azure, Linux, Unix, Docker, Kubernetes, APIs, REST services, Prometheus, Grafana, ELK stack, Python, Bash", "professionalSkills" : [ "Technical support", "Customer experience", "Cloud operations", "System diagnostics", "Root cause identification", "Incident response" ], "hardSkillsList" : [ "Log analysis", "System diagnostics", "Troubleshooting" ], "softSkillsList" : [ "Ownership", "Accountability", "Openness", "Transparency", "Team collaboration" ], "hardSkills" : [ { "name" : "Log analysis", "level" : "intermediate" }, { "name" : "System diagnostics", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Accountability" }, { "name" : "Openness" }, { "name" : "Transparency" }, { "name" : "Team collaboration" } ], "majorSkills" : "AI cloud platform, GPU infrastructure, Cloud services, Technical support", "majorSkillsList" : [ "AI cloud platform", "GPU infrastructure", "Cloud services", "Technical support" ], "coreResponsibilities" : "Handle incoming support tickets, Provide professional support, Troubleshoot issues across platform, Diagnose and resolve technical problems, Escalate complex issues appropriately, Manage tickets with accuracy, Maintain records of support interactions, Track ticket progress, Communicate updates to customers, Diagnose infrastructure issues, Diagnose connectivity issues, Diagnose configuration issues, Diagnose platform issues, Perform system diagnostics, Perform basic log analysis, Support customers with guidance, Identify recurring patterns, Escalate systemic problems, Build knowledge of products, Build knowledge of services, Build knowledge of common issues, Contribute to knowledge bases, Contribute to troubleshooting guides, Contribute to FAQs, Support incident response efforts, Collaborate during service-impacting events, Work closely with Engineering, Work closely with Infrastructure, Work closely with Product, Work closely with Operations, Relay customer feedback, Relay feature requests, Relay platform improvement suggestions, Identify opportunities to improve support workflows, Identify opportunities to improve tooling, Identify opportunities to improve documentation, Contribute to reducing ticket volume", "teamCollaboration" : "Engineering teams; Infrastructure teams; Product teams; Operations teams", "domainKnowledge" : "AI cloud platform; GPU infrastructure; Cloud platforms; Networking concepts; Linux systems; Unix systems; Containerization technologies; APIs; REST services; Monitoring tools; Observability tools; AI/ML platforms", "domainList" : [ "ai-cloud-platform", "gpu-infrastructure", "cloud-platforms", "networking-concepts", "linux-systems", "unix-systems", "containerization-technologies", "apis", "rest-services", "monitoring-tools", "observability-tools", "ai-ml-platforms" ], "domainSpecificKnowledge" : [ "AI cloud platform", "GPU infrastructure", "Cloud platforms", "Networking concepts", "Linux systems", "Unix systems", "Containerization technologies", "APIs", "REST services", "Monitoring tools", "Observability tools", "AI/ML platforms" ], "toolProficiency" : [ "Jira", "Zendesk", "ServiceNow" ], "communicationSkills" : "Technical concepts explanation; Customer communication", "documentationSkills" : "Documentation; Knowledge base contribution", "continuousLearning" : "Developing technical expertise", "innovationCreativity" : "Relentless innovation", "problemSolvingSkills" : "Troubleshooting; Analytical problem-solving; Root cause identification", "outcomesObjectives" : "First response time adherence; SLA adherence; Ticket resolution time; Customer satisfaction (CSAT); Escalation quality; Escalation accuracy; Knowledge base contribution; Incident support effectiveness", "qualificationsBasic" : "2-4 years technical support experience, Troubleshooting and analytical problem-solving skills, Excellent written and verbal communication skills, Experience with structured support processes, Ability to prioritize effectively, Organized, disciplined, methodical approach, Customer-first mindset, Familiarity with cloud platforms, Basic understanding of networking, Basic understanding of Linux/Unix systems, Experience with ticketing systems, Understanding of APIs and REST services", "qualificationsPreferred" : "Exposure to containerization technologies, Familiarity with monitoring tools, Experience supporting GPU infrastructure, Experience supporting HPC systems, Experience supporting AI/ML platforms, Knowledge of scripting languages, Experience in fast-paced startup, Customer-facing experience B2B SaaS", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Nscale is seeking a Support Desk Engineer to provide first and second-line technical support to customers and internal stakeholders across our AI cloud platform. This role sits at the frontline of our customer experience, responsible for diagnosing, troubleshooting, and resolving issues across GPU infrastructure, cloud services, and related systems. You will act as a technical bridge between customers and engineering teams, ensuring timely resolution, high-quality communication, and continuous improvement of support processes. This position offers hands-on exposure to cutting-edge AI infrastructure while developing deep technical expertise in cloud and platform operations. What You'll be Doing Handle incoming support tickets and technical inquiries via email, chat, and ticketing systems. Provide timely, professional support in line with established processes and SLAs. Troubleshoot issues across Nscale’s GPU cloud platform, infrastructure, and related services. Diagnose and resolve common technical problems, escalating complex or systemic issues appropriately. Manage tickets with accuracy and attention to detail, ensuring proper documentation and status updates. Maintain clear records of support interactions and resolutions. Track ticket progress and proactively communicate updates to customers. Diagnose infrastructure, connectivity, configuration, and platform-related issues. Perform system diagnostics and basic log analysis to support root cause identification. Support customers with configuration, deployment, and optimization guidance. Identify recurring patterns and escalate systemic problems to engineering teams. Build and maintain strong knowledge of Nscale’s products, services, and common issues. Contribute to internal knowledge bases, troubleshooting guides, and FAQs. Support incident response efforts and collaborate during service-impacting events. Work closely with Engineering, Infrastructure, Product, and Operations teams to resolve issues. Relay customer feedback, feature requests, and platform improvement suggestions. Identify opportunities to improve support workflows, tooling, and documentation. Contribute to reducing ticket volume through improved self-service and automation. Key Performance Indicators First response time and SLA adherence Ticket resolution time Customer satisfaction (CSAT) Escalation quality and accuracy Knowledge base contribution Incident support effectiveness About You 2–4 years of technical support experience in a software, cloud, or infrastructure environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills, with ability to explain technical concepts clearly. Experience working within structured support processes (ITIL or similar). Ability to prioritize effectively in a fast-paced, high-growth environment. Organized, disciplined, and methodical approach to issue resolution. Strong team collaboration skills and customer-first mindset. Technical Knowledge Familiarity with cloud platforms (AWS, GCP, Azure) or infrastructure environments. Basic understanding of networking concepts and Linux/Unix systems. Exposure to containerization technologies (Docker, Kubernetes) preferred. Experience with ticketing systems (Jira, Zendesk, ServiceNow, or similar). Understanding of APIs and REST services. Familiarity with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack) is advantageous. Nice to Have Experience supporting GPU infrastructure, HPC systems, or AI/ML platforms. Knowledge of scripting languages (Python, Bash) for automation and diagnostics. Experience in a fast-paced startup or scale-up environment. Customer-facing experience in B2B SaaS or infrastructure platforms. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. 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Greet visitors. Answer phone calls", "createdAt" : "2026-06-14T19:11:32.521", "lastUpdated" : "2026-06-16T04:34:07.192", "ingestTimestamp" : "2026-06-14T19:11:32.521", "mongoId" : "6a2cb31a74d8ee00a09e3c1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2cea0574d8ee00a0a6f74c", "title" : "Desktop Support Technician", "company" : "TSG Risk Management", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Desktop Support Technician in New York City, United States, with adjustments for the technology industry and company size." }, "location" : "New York City, NY", "locations" : [ "New York City", "NY" ], "timestamp" : "2026-06-16T03:12:36.230", "fingerprint" : "893d9e62675d0437a02d8f0d8b7e31e7823e28edce7734ae1c4633f02387d389", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://the-sugrue-group-llc.breezy.hr/p/deb41f73dff2-desktop-support-technician", "externalId" : "deb41f73dff2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York City", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York City, New York, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide technical support to end users", "qualificationsBasic" : "Customer-focused, Personable, Proactive, Confident working directly with employees", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Desktop Support Technician Summary We are seeking a highly motivated and customer-focused Desktop Support Technician to provide high-quality technical support to end users in a fast-paced, in-person environment. The ideal candidate is personable, proactive, and confident working directly with emplo", "summaryDescription" : "Desktop Support Technician at TSG Risk Management. Provide technical support to end users", "createdAt" : "2026-06-14T20:27:16.843", "lastUpdated" : "2026-06-16T03:12:36.230", "ingestTimestamp" : "2026-06-14T20:27:16.843", "mongoId" : "6a2cea0574d8ee00a0a6f74c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2d118374d8ee00a0ae3dd8", "title" : "IT Support & Help Desk", "company" : "Stego Industries", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level IT Support & Help Desk role in San Clemente, California, adjusted for the manufacturing industry and company size." }, "location" : "San Clemente, CA", "locations" : [ "San Clemente", "CA" ], "timestamp" : "2026-06-15T03:29:17.028", "fingerprint" : "0416856c4dcb79bffc97463d19f2ca237ac38ca9887b27694541d7d861a825d3", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://stego-industries.breezy.hr/p/c839fbfca3f8-it-support-help-desk", "externalId" : "c839fbfca3f8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Clemente", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4270275,-117.6124179" } ], "locationText" : "San Clemente, California, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide technical support, Resolve IT issues, Assist users with hardware, Assist users with software, Manage IT tickets, Maintain IT systems, Install new hardware, Install new software", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Stego, we believe work should be more than a place you go – it should be a community where you thrive. Join us for an opportunity that goes beyond a job; it", "summaryDescription" : "IT Support & Help Desk at Stego Industries. Provide technical support. Resolve IT issues", "createdAt" : "2026-06-13T23:45:22.358", "lastUpdated" : "2026-06-15T03:29:17.028", "ingestTimestamp" : "2026-06-13T23:45:22.358", "mongoId" : "6a2d118374d8ee00a0ae3dd8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c6b3b74d8ee00a0910d60", "title" : "Desktop Support Technician", "company" : "BMWC CONSTRUCTORS", "industry" : "Manufacturing", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Desktop Support Technician in Indianapolis, adjusted for the construction industry." }, "location" : "Indianapolis, IN", "locations" : [ "Indianapolis", "IN" ], "timestamp" : "2026-06-15T08:57:57.068", "fingerprint" : "d0f16a7dcd2dbb39c5776007fc6d01a9ea15a8515d12b1706b81324cf6547fa3", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bmwc-constructors-inc.breezy.hr/p/224dfd6d8bcd-desktop-support-technician", "externalId" : "224dfd6d8bcd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Indianapolis", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7683331,-86.1583502" } ], "locationText" : "Indianapolis, Indiana, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Information Services Desktop Support Technician Driven by Vision | Industrial-Strength Construction | Powered by Passion OVERVIEW Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construc", "summaryDescription" : "Desktop Support Technician at BMWC CONSTRUCTORS", "createdAt" : "2026-06-14T05:25:03.687", "lastUpdated" : "2026-06-15T08:57:57.068", "ingestTimestamp" : "2026-06-14T05:25:03.687", "mongoId" : "6a2c6b3b74d8ee00a0910d60", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.85 }, { "id" : "6a307252f292fd229cffcfe9", "title" : "Help Desk Support Analyst (Associate-Level)", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Associate-Level Help Desk Support Analyst in Frederick, United States, adjusted for junior seniority and the technology industry." }, "location" : "Frederick, MD, United States", "locations" : [ "Frederick", "MD", "United States" ], "certifications" : [ "IAT Level II" ], "timestamp" : "2026-06-16T11:04:23.904", "fingerprint" : "b704a6929cecf2e09849b66fdb954553301b8aca1202bb4ece1f2e8a98cd0f97", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132272820-help-desk-support-analyst-associate-level-", "externalId" : "744000132272820", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Frederick", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4157790,-77.4127562" } ], "locationText" : "Frederick, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft Windows, Microsoft Office 365", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Network connectivity troubleshooting", "Cabling troubleshooting", "Configuration troubleshooting" ], "hardSkills" : [ { "name" : "Network connectivity troubleshooting", "level" : "intermediate" }, { "name" : "Cabling troubleshooting", "level" : "intermediate" }, { "name" : "Configuration troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Help desk support, Tier 1 support, Tier 2 support", "majorSkillsList" : [ "Help desk support", "Tier 1 support", "Tier 2 support" ], "coreResponsibilities" : "Install user laptops, Configure user laptops, Relocate user laptops, Troubleshoot user laptops, Support user laptops, Perform software upgrades, Perform operating system upgrades, Diagnose network connectivity issues, Resolve network connectivity issues, Diagnose cabling issues, Resolve cabling issues, Diagnose configuration issues, Resolve configuration issues, Provide Tier I/II help desk support, Respond to user inquiries, Diagnose technical issues, Determine root cause, Implement solutions, Escalate issues as necessary, Support desktop applications, Support enterprise applications, Support Microsoft Windows, Support Microsoft Office 365, Utilize ticket system, Manage workload, Obtain work assignments, Perform physical tasks, Lift IT equipment, Move IT equipment", "teamCollaboration" : "Tier 1 and 2 service teams", "domainKnowledge" : "Operational Medical Systems; Defense Health Agency", "domainList" : [ "operational-medical-systems", "defense-health-agency" ], "domainSpecificKnowledge" : [ "Operational Medical Systems", "Defense Health Agency" ], "toolProficiency" : [ "Ticket system" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote, Physical lifting", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, IAT Level II certification equivalent or higher, Two (2+) years relevant experience, Experience with remote connection troubleshooting, In-depth knowledge of Microsoft OS, Knowledge of Microsoft Office applications, Ability to learn unique applications, Familiarity with printer troubleshooting", "qualificationsPreferred" : "Experience in DoD environment, Problem solver and troubleshooter, Self-starter requiring minimal supervision, Experience providing quality service, Experience supporting VIP end users, Excellent communication skills, Superior organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting mission-critical operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues. * Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution. * Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite. * Utilize ticket system to manage workload and obtain work assignments. * Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Shift/Hours * Monday - Friday * 8:00 AM to 4:00 PM ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.). * Two (2+) years of relevant experience working in an IT or Service Desk environment. * Experience with remote connection and troubleshooting Windows laptop computers. * In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications. * Familiarity with basic troubleshooting techniques for personal and network printers. * Strong customer service skills, interacting with a user base. Preferred: * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Experience providing quality service and support for mission-critical systems and VIP end users. * Excellent communication skills (written and oral) and interpersonal skills. * Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Help Desk Support Analyst (Associate-Level) at Link Solutions, Inc.. Skills: Help desk support, Tier 1 support, Tier 2 support. Install user laptops. Configure user laptops", "postedDate" : "2026-06-15T19:26:49.000", "createdAt" : "2026-06-16T01:37:34.825", "lastUpdated" : "2026-06-16T11:04:23.904", "ingestTimestamp" : "2026-06-16T01:37:34.825", "mongoId" : "6a307252f292fd229cffcfe9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network connectivity troubleshooting", "Cabling troubleshooting", "Configuration troubleshooting", "Help desk support", "Tier 1 support", "Tier 2 support", "Customer service", "Technical support", "Operational Medical Systems", "Defense Health Agency", "IAT Level II", "Ticket system" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c65c574d8ee00a08fd9d8", "title" : "Activities Assistant (CNA)", "industry" : "Healthcare", "salary" : { "min" : 34000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Activities Assistant (CNA) in New Albany, United States, with adjustments for the healthcare industry and full-time employment." }, "location" : "New Albany, IN", "locations" : [ "New Albany, IN" ], "certifications" : [ "CNA certification" ], "timestamp" : "2026-06-16T05:01:54.346", "fingerprint" : "a688a1032194c165a5cffd0e72a2a05f43d15b627ba25633fde5edc79472273b", "source" : "jazzhr", "language" : "en", "externalId" : "Wvo4UKxU4l", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New Albany", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.2856247,-85.8241312" } ], "locationText" : "New Albany, Indiana, United States", "coreResponsibilities" : "Assist with activities and programs, Provide direct resident care, Document resident participation and response, Maintain activity supplies and equipment", "teamCollaboration" : "Work with activity director; Coordinate with nursing staff", "domainKnowledge" : "Geriatric care; Resident engagement", "domainList" : [ "geriatric-care", "resident-engagement" ], "domainSpecificKnowledge" : [ "Geriatric care", "Resident engagement" ], "documentationSkills" : "Resident charting", "qualificationsBasic" : "CNA certification", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Activities Assistant (CNA). Assist with activities and programs. Provide direct resident care", "createdAt" : "2026-06-14T18:48:44.099", "lastUpdated" : "2026-06-16T05:01:54.346", "ingestTimestamp" : "2026-06-14T18:48:44.099", "mongoId" : "6a2c65c574d8ee00a08fd9d8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 34000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Geriatric care", "Resident engagement", "CNA certification" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305a73f292fd229cf514e7", "title" : "Helpers for In-Home Support", "company" : "Herewith Caregivers", "industry" : "Healthcare", "salary" : { "min" : 18.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Herewith CG", "locations" : [ "Herewith CG" ], "timestamp" : "2026-06-16T10:00:34.548", "fingerprint" : "d9c2f31289b92ce4bdf7d91eef96fde73a6f9c3c7c623a80bad96c716df0d0dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/herewithgmbh/jobs/8592320002", "externalId" : "8592320002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "employmentType" : "TEMPORARY", "majorSkills" : "Transportation, Post-surgery support", "majorSkillsList" : [ "Transportation", "Post-surgery support" ], "coreResponsibilities" : "Provide safe transportation, Remain on-site during procedure, Offer post-surgery supervision, Offer companionship, Assist with basic needs, Assist with comfort, Monitor post-op concerns, Ensure client safety", "domainKnowledge" : "Post-surgery care", "domainList" : [ "post-surgery-care" ], "domainSpecificKnowledge" : [ "Post-surgery care" ], "specialRequirements" : "One-day assignment, Extended hours", "qualificationsBasic" : "Reliable vehicle, Valid driver's license, Safe driving record", "qualificationsPreferred" : "Experienced in transportation, Experienced in short-term recovery support", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Location: Tampa, FL, 33625 Start Date: ASAP Helper Rate: $18.33 per hour We are seeking a dependable and attentive helper to assist a male client in his 70s who requires transportation and post-surgery support. This is a one-day assignment with extended hours to ensure safe recovery immediately after the procedure. Care Responsibilities Provide safe transportation to and from the surgical appointment Remain on-site or nearby during procedure Offer post-surgery supervision and companionship Assist with basic needs and comfort after discharge Monitor for any immediate post-op concerns and ensure safety Appointment Details Facility: Vein and Vascular (Lutz, FL) Date: July 10, 2026 Surgery Time: 9:30 AM Estimated Duration: ~2 hours Post-Op Care: Caregiver to remain with client for approximately 6 hours after surgery Ideal Candidate Must have a reliable vehicle Valid driver’s license and safe driving record Patient, attentive, and responsible Comfortable assisting post-procedure clients This role is ideal for a helper experienced in transportation and short-term recovery support, ensuring the client is safe, comfortable, and monitored after surgery. Hiring info: We’re looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here’s what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you’ll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Get started today and make a meaningful impact in your community! Learn more about Herewith at https://herewith.com/helpers.", "summaryDescription" : "Helpers for In-Home Support at Herewith Caregivers. Skills: Transportation, Post-surgery support. Provide safe transportation. Remain on-site during procedure", "postedDate" : "2026-06-15T23:28:26.151", "createdAt" : "2026-06-15T23:28:26.151", "lastUpdated" : "2026-06-16T10:00:34.548", "ingestTimestamp" : "2026-06-15T23:28:26.151", "mongoId" : "6a305a73f292fd229cf514e7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Transportation", "Post-surgery support", "Post-surgery care" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305cbbf292fd229cf635a8", "title" : "Dynamic Server Support", "company" : "Worldwide TechServices", "industry" : "Information Technology And Services", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Server Support role in Indianapolis, adjusted for part-time employment and the technology industry." }, "location" : "Indianapolis, IN, United States", "locations" : [ "Indianapolis", "IN", "United States" ], "certifications" : [ "OEM Certifications" ], "timestamp" : "2026-06-16T08:05:27.307", "fingerprint" : "eac6cd176cb22620d99c044491af848bc00c887a48a9a5a7dcd12c46fb86da00", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WorldwideTechServices/744000132259796-dynamic-server-support", "externalId" : "744000132259796", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Indianapolis", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7683331,-86.1583502" } ], "locationText" : "Indianapolis, Indiana, United States", "employmentType" : "PART_TIME", "minimumEducation" : "Technical school certification or equivalent", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "not-applicable", "technicalSkills" : "Software, Hardware", "professionalSkills" : [ "Customer support", "Technical issues" ], "hardSkillsList" : [ "Troubleshooting" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Server support, Client interaction", "majorSkillsList" : [ "Server support", "Client interaction" ], "coreResponsibilities" : "Provide customer support, Answer client questions, Deliver service calls, Meet customer service satisfaction criteria, Complete administrative tasks, Complete real-time reporting, Follow established policies, Ensure control of assets, Report all activity, Understand safety policies, Work within policy guidelines", "communicationSkills" : "Communicate technical issues", "problemSolvingSkills" : "Troubleshooting activities", "specialRequirements" : "Ability to drive, Drive long distances, Occasional overnight assignments, Lift and move equipment up to 50 lbs", "qualificationsBasic" : "Technical school certification or equivalent, 0-2 years of relevant experience, Knowledge of relevant software and hardware, Valid Driver’s License, Reliable transportation, Basic repair tool kit", "qualificationsPreferred" : "Previous customer service experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for each client * Meet established customer service satisfaction criteria as outlined in established guidelines and policies * Complete all administrative tasks associated with each call as documented in established policies and guidelines * Complete real-time reporting of all calls as documented in established policies and guidelines * Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client * Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements * Report all activity in an accurate and timely manner * Understand all Safety policies and guidelines and work within the guidelines of policies daily * Additional requirements may exist if offer of employment is extended * Other duties may be assigned to meet business needs ## Qualifications Education and Experience: * Typically requires technical school certification or equivalent and 0-2 years of relevant experience * Previous customer service experience is a plus Certifications and/or Qualifications: * Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software and hardware * Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: * Ability to communicate regarding technical issues with clients * Ability to drive to client locations * Ability to drive long distances, and occasional overnight assignments within other geographies * Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair tool kit ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Dynamic Server Support at Worldwide TechServices. Skills: Server support, Client interaction. Provide customer support. Answer client questions", "postedDate" : "2026-06-15T18:16:06.000", "createdAt" : "2026-06-16T00:01:37.513", "lastUpdated" : "2026-06-16T08:05:27.307", "ingestTimestamp" : "2026-06-16T00:01:37.513", "mongoId" : "6a305cbbf292fd229cf635a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Server support", "Client interaction", "Customer support", "Technical issues", "OEM Certifications" ], "skillCount" : 6, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3052cef292fd229cf0fe93", "title" : "Dynamic Server Support", "company" : "Worldwide TechServices", "industry" : "Information Technology And Services", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Server Support role in Indianapolis, adjusted for part-time employment and the technology industry." }, "location" : "Indianapolis, IN, United States", "locations" : [ "Indianapolis", "IN", "United States" ], "certifications" : [ "Required OEM Certifications" ], "timestamp" : "2026-06-16T07:21:35.576", "fingerprint" : "061d194565a4d22354d53346b0ef4d7ccb07934c38dd1f09f4dac57bd433ce9e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WorldwideTechServices/744000132259796-dynamic-server-support", "externalId" : "744000132259796", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Indianapolis", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7683331,-86.1583502" } ], "locationText" : "Indianapolis, Indiana, United States", "employmentType" : "PART_TIME", "minimumEducation" : "Technical School Certification", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "not-applicable", "coreResponsibilities" : "Provide customer support, Answer client questions, Accept and deliver service calls, Meet customer service satisfaction criteria, Complete administrative tasks, Complete real-time reporting, Follow established policies, Ensure control of assets, Report all activity, Understand safety policies, Work within safety guidelines", "communicationSkills" : "Communicate technical issues", "problemSolvingSkills" : "Basic troubleshooting; Moderately complex troubleshooting; Complex troubleshooting", "specialRequirements" : "Ability to drive to client locations, Ability to drive long distances, Occasional overnight assignments, Lift and move computer equipment up to 50 lbs", "qualificationsBasic" : "Technical school certification or equivalent, 0-2 years of relevant experience, Knowledge of relevant software and hardware, Valid Driver’s License, Reliable transportation, Basic repair tool kit", "qualificationsPreferred" : "Previous customer service experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for each client * Meet established customer service satisfaction criteria as outlined in established guidelines and policies * Complete all administrative tasks associated with each call as documented in established policies and guidelines * Complete real-time reporting of all calls as documented in established policies and guidelines * Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client * Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements * Report all activity in an accurate and timely manner * Understand all Safety policies and guidelines and work within the guidelines of policies daily * Additional requirements may exist if offer of employment is extended * Other duties may be assigned to meet business needs ## Qualifications Education and Experience: * Typically requires technical school certification or equivalent and 0-2 years of relevant experience * Previous customer service experience is a plus Certifications and/or Qualifications: * Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software and hardware * Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: * Ability to communicate regarding technical issues with clients * Ability to drive to client locations * Ability to drive long distances, and occasional overnight assignments within other geographies * Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair tool kit ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Dynamic Server Support at Worldwide TechServices. Provide customer support. Answer client questions", "postedDate" : "2026-06-15T18:16:06.000", "createdAt" : "2026-06-15T21:47:48.653", "lastUpdated" : "2026-06-16T07:21:35.576", "ingestTimestamp" : "2026-06-15T21:47:48.653", "mongoId" : "6a3052cef292fd229cf0fe93", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Required OEM Certifications" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305cbbf292fd229cf635ac", "title" : "Dynamic Server Support", "company" : "Worldwide TechServices", "industry" : "Information Technology And Services", "salary" : { "min" : 31500.0, "max" : 42000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Junior, Entry-level, Part-time role in the Technology industry in Columbus, United States, with adjustments for company size and industry." }, "location" : "Columbus, OH, United States", "locations" : [ "Columbus", "OH", "United States" ], "certifications" : [ "Required OEM Certifications" ], "timestamp" : "2026-06-16T10:47:54.910", "fingerprint" : "9ee082875c47a0535aff01ca6aba9873b36c2bfc4fc17694101745010fac4685", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WorldwideTechServices/744000132257463-dynamic-server-support", "externalId" : "744000132257463", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9622601,-83.0007065" } ], "locationText" : "Columbus, Ohio, United States", "employmentType" : "PART_TIME", "minimumEducation" : "Technical School Certification", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "not-applicable", "coreResponsibilities" : "Provide customer support, Answer client questions, Accept and deliver service calls, Meet customer service satisfaction criteria, Complete administrative tasks, Complete real-time reporting, Follow established policies and guidelines, Ensure control of assets and inventory, Report all activity, Understand safety policies, Perform troubleshooting activities", "communicationSkills" : "Communicate technical issues", "problemSolvingSkills" : "Troubleshooting activities", "specialRequirements" : "Ability to drive to client locations, Ability to drive long distances, Occasional overnight assignments, Lift and or move up to 50 lbs", "qualificationsBasic" : "Technical school certification or equivalent, 0-2 years of relevant experience, Knowledge of relevant software and hardware, Valid Driver’s License, Reliable transportation, Basic repair tool kit", "qualificationsPreferred" : "Previous customer service experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for each client * Meet established customer service satisfaction criteria as outlined in established guidelines and policies * Complete all administrative tasks associated with each call as documented in established policies and guidelines * Complete real-time reporting of all calls as documented in established policies and guidelines * Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client * Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements * Report all activity in an accurate and timely manner * Understand all Safety policies and guidelines and work within the guidelines of policies daily * Additional requirements may exist if offer of employment is extended * Other duties may be assigned to meet business needs ## Qualifications Education and Experience: * Typically requires technical school certification or equivalent and 0-2 years of relevant experience * Previous customer service experience is a plus Certifications and/or Qualifications: * Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software and hardware * Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: * Ability to communicate regarding technical issues with clients * Ability to drive to client locations * Ability to drive long distances, and occasional overnight assignments within other geographies * Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair tool kit ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Dynamic Server Support at Worldwide TechServices. Provide customer support. Answer client questions", "postedDate" : "2026-06-15T18:05:07.000", "createdAt" : "2026-06-16T00:04:34.948", "lastUpdated" : "2026-06-16T10:47:54.910", "ingestTimestamp" : "2026-06-16T00:04:34.948", "mongoId" : "6a305cbbf292fd229cf635ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 31500, "salaryAnnualMax" : 42000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Required OEM Certifications" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3052cef292fd229cf0fe98", "title" : "Dynamic Server Support", "company" : "Worldwide TechServices", "industry" : "Information Technology And Services", "salary" : { "min" : 31500.0, "max" : 45500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior, Entry-level Server Support role in Columbus, United States, adjusted for the technology industry and part-time employment." }, "location" : "Columbus, OH, United States", "locations" : [ "Columbus", "OH", "United States" ], "certifications" : [ "Required OEM Certifications" ], "timestamp" : "2026-06-16T05:25:16.711", "fingerprint" : "670a1948f53d5321d48331e704787c4d8b23bc88991341776a000774ea97f57b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WorldwideTechServices/744000132257463-dynamic-server-support", "externalId" : "744000132257463", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9622601,-83.0007065" } ], "locationText" : "Columbus, Ohio, United States", "employmentType" : "PART_TIME", "minimumEducation" : "Technical School Certification", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "not-applicable", "coreResponsibilities" : "Provide customer support, Answer client questions, Accept and deliver service calls, Meet customer service satisfaction criteria, Complete administrative tasks, Complete real-time reporting, Follow established policies, Ensure control of assets, Report all activity, Understand safety policies, Work within safety guidelines", "communicationSkills" : "Communicate technical issues", "problemSolvingSkills" : "Basic troubleshooting; Moderately complex troubleshooting; Complex troubleshooting", "specialRequirements" : "Ability to drive to client locations, Ability to drive long distances, Occasional overnight assignments, Lift and move computer equipment up to 50 lbs", "qualificationsBasic" : "Technical school certification or equivalent, 0-2 years of relevant experience, Knowledge of relevant software and hardware, Valid Driver’s License, Reliable transportation, Basic repair tool kit", "qualificationsPreferred" : "Previous customer service experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for each client * Meet established customer service satisfaction criteria as outlined in established guidelines and policies * Complete all administrative tasks associated with each call as documented in established policies and guidelines * Complete real-time reporting of all calls as documented in established policies and guidelines * Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client * Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements * Report all activity in an accurate and timely manner * Understand all Safety policies and guidelines and work within the guidelines of policies daily * Additional requirements may exist if offer of employment is extended * Other duties may be assigned to meet business needs ## Qualifications Education and Experience: * Typically requires technical school certification or equivalent and 0-2 years of relevant experience * Previous customer service experience is a plus Certifications and/or Qualifications: * Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software and hardware * Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: * Ability to communicate regarding technical issues with clients * Ability to drive to client locations * Ability to drive long distances, and occasional overnight assignments within other geographies * Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair tool kit ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Dynamic Server Support at Worldwide TechServices. Provide customer support. Answer client questions", "postedDate" : "2026-06-15T18:05:07.000", "createdAt" : "2026-06-15T21:56:04.252", "lastUpdated" : "2026-06-16T05:25:16.711", "ingestTimestamp" : "2026-06-15T21:56:04.252", "mongoId" : "6a3052cef292fd229cf0fe98", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 31500, "salaryAnnualMax" : 45500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Required OEM Certifications" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30753bf292fd229c00d52a", "title" : "Cloud Hardware Dev Engineer (AWS Generative AI & ML Servers), Accelerator Servers", "company" : "Amazon.com Services LLC", "industry" : "Hardware Development, Cloud Hardware Development, Cloud Computing", "salary" : { "min" : 136000.0, "max" : 184000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-16T12:21:05.590", "fingerprint" : "42c59e100b925b52bbb56fac5a3eb5b598fb671515ff7793c9cd9d1fb594da68", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10449438/apply", "externalId" : "eeebe1c4-57aa-434b-bae3-43ebf1c8861b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "PCIe, DDR, CXL, High-speed digital design, Server power delivery, Thermal solutions, Schematic capture, PCB layout, Python, Perl, Hardware debugging, Oscilloscopes, Logic analyzers, Generative AI, Machine Learning, Hardware accelerators, Firmware development, JTAG", "professionalSkills" : [ "System design", "Hardware validation", "Cross-functional collaboration" ], "hardSkillsList" : [ "Server hardware development", "High-speed digital design", "Hardware bring-up", "Hardware validation", "Schematic capture", "PCB layout", "Scripting", "Hardware debugging" ], "hardSkills" : [ { "name" : "Server hardware development", "level" : "intermediate" }, { "name" : "High-speed digital design", "level" : "intermediate" }, { "name" : "Hardware bring-up", "level" : "intermediate" }, { "name" : "Hardware validation", "level" : "intermediate" }, { "name" : "Schematic capture", "level" : "intermediate" }, { "name" : "PCB layout", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Hardware debugging", "level" : "intermediate" } ], "majorSkills" : "Server hardware development, Generative AI hardware, ML hardware", "majorSkillsList" : [ "Server hardware development", "Generative AI hardware", "ML hardware" ], "coreResponsibilities" : "Design server hardware, Develop server hardware, Validate server hardware, Bring-up server hardware, Debug server hardware issues, Collaborate with cross-functional teams, Define hardware requirements, Develop test plans, Execute test plans, Analyze test results, Document hardware designs, Document test results, Support manufacturing", "teamCollaboration" : "Cross-functional teams; Hardware and software teams", "domainKnowledge" : "Generative AI; Machine Learning; Server architecture; High-speed interfaces", "domainList" : [ "generative-ai", "machine-learning", "server-architecture", "high-speed-interfaces" ], "domainSpecificKnowledge" : [ "Generative AI", "Machine Learning", "Server architecture", "High-speed interfaces" ], "toolProficiency" : [ "Python", "Perl", "Git", "JTAG" ], "documentationSkills" : "Hardware design documentation; Test result documentation", "problemSolvingSkills" : "Hardware debugging; Root cause analysis", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, Computer Engineering, or related field, 5+ years of experience in server hardware development, Experience with PCIe, DDR, and CXL interfaces, Experience with high-speed digital design, Experience with server power delivery and thermal solutions, Experience with hardware bring-up and validation, Experience with schematic capture and PCB layout tools, Experience with scripting languages (e.g., Python, Perl), Experience with hardware debugging tools (e.g., oscilloscopes, logic analyzers)", "qualificationsPreferred" : "Master's degree or PhD in a related field, Experience with Generative AI and ML hardware accelerators, Experience with AWS EC2 instance types, Experience with hardware security features, Experience with firmware development, Experience with JTAG and other debug interfaces, Experience with version control systems (e.g., Git)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you want to build the backbone of Generative AI cloud at AWS? Do you want to build the future of the cloud for AI training and inference? Want to do industry leading work delivering continuous price performance improvements in the cloud for AI model training for multi billion variable LLMs? Come Join us in designing, delivering and operating AWS cloud offerings that enable high performance and scalability in AI/ML and HPC workloads. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities As a member of the Hardware Engineering Services team in this specific function, you will own and lead the design, development and root cause of a new segment of accelerated servers. You will work closely with our customers to understand their technical needs and business goals, leveraging your experience with server design and the knowledge of various teams to architect the solutions that we will deploy at scale. To deliver your products you will work with an interdisciplinary team of component, firmware, test, qualification, and integration engineers, and lead our design and manufacturing partners to bring these servers to the data center. After launch you will oversee the fleet of servers you develop, monitoring their quality and how they are meeting the customer requirements. A day in the life Your day to day responsibilities will include interfacing with our internal and external customers to understand project requirements and facilitate system development ontop of your server design. You will be responsible for learning operational challenges to our existing fleet with the goal of improving the current customer experience as well as developing improved systems for future designs. You will work directly with vendors and ODM/JDM design teams to develop and manufacture your product at scale. About the team The team is comprise of both Hardware Design Engineers, System Design Engineers, Software Development Engineers and Technical Program Managers, all with the common goal of delivering the best Accelerated Server fleet possible to our customers. Basic Qualifications: - Experience in developing functional specifications, design verification plans and functional test procedures - Bachelor's degree or above in electrical engineering, computer engineering, or equivalent - Experience in English-language communication skills, both written and verbal - Experience with design & innovation and research & development - Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure - Experience in server technologies such as, thermal, mechanical, power, and signal integrity - 5+ years of professional work (non-internship) experience Preferred Qualifications: - 5+ years of hardware design and validation of components, subsystems and systems experience - Experience in server technologies: board design, high-speed bus design and signal integrity, failure analysis, server components (CPU, GPU, SSDs, memory), BIOS, BMC, and networking - Experience developing and executing test procedures for mechanical or electrical systems/components - Experience working with ODMs/manufacturer through the product development and manufacturing lifecycle - Experience building predictive failure detection or proactive remediation systems at fleet scale - Experience with storage/compute/GPU/accelerator platforms including integration, diagnostics, or performance validation - Familiarity with PCIe topology, NVLink, NVMe, and accelerator interconnects - Experience with large-scale datacenter or cloud environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Cupertino - 157,300.00 - 212,800.00 USD annually USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually", "summaryDescription" : "Cloud Hardware Dev Engineer (AWS Generative AI & ML Servers), Accelerator Servers at Amazon.com Services LLC. Skills: Server hardware development, Generative AI hardware, ML hardware. Design server hardware. Develop server hardware", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-16T01:54:02.953", "lastUpdated" : "2026-06-16T12:21:05.590", "ingestTimestamp" : "2026-06-16T01:54:02.953", "mongoId" : "6a30753bf292fd229c00d52a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10449438/apply", "salaryAnnualMin" : 136000, "salaryAnnualMax" : 184000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Server hardware development", "High-speed digital design", "Hardware bring-up", "Hardware validation", "Schematic capture", "PCB layout", "Scripting", "Hardware debugging", "Generative AI hardware", "ML hardware", "System design", "Cross-functional collaboration", "Generative AI", "Machine Learning", "Server architecture", "High-speed interfaces", "Python", "Perl", "Git", "JTAG" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7b3974d8ee00a0948e2a", "title" : "Desktop Support Associate II", "company" : "ActBlue", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Desktop Support Associate II in Boston, United States, adjusted for the technology industry and company size." }, "location" : "Boston, Massachusetts, United States", "locations" : [ "Boston", "Massachusetts", "United States" ], "timestamp" : "2026-06-15T10:13:02.172", "fingerprint" : "493682b0291035d5c2f9b921265fa10275258899caf0ba73779eea49d0dfcf13", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.actblue.com/careers/available-positions/?gh_jid=8568926002", "externalId" : "8568926002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "MacOS, Apple devices, Jamf, Okta, Google Workspace, Slack, Atlassian, Zoom, MDM, SSO, Identity provider, Networking", "professionalSkills" : [ "Process management", "SaaS administration", "Project execution", "Service delivery" ], "hardSkillsList" : [ "Hardware support", "Software support", "SaaS application support", "Incident management", "Change management", "Endpoint security", "Patch compliance", "Configuration enforcement", "MDM policy management", "Vendor coordination", "Hardware procurement", "Networking equipment procurement", "Application rollouts", "Task automation", "Service delivery efficiency", "Technical documentation", "IT knowledge base", "Conference room AV", "Badge systems", "Hardware inventory", "Wired networking", "Wireless networking", "End-user training" ], "softSkillsList" : [ "Patient", "Thorough", "Solutions-oriented" ], "hardSkills" : [ { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "Software support", "level" : "intermediate" }, { "name" : "SaaS application support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Endpoint security", "level" : "intermediate" }, { "name" : "Patch compliance", "level" : "intermediate" }, { "name" : "Configuration enforcement", "level" : "intermediate" }, { "name" : "MDM policy management", "level" : "intermediate" }, { "name" : "Vendor coordination", "level" : "intermediate" }, { "name" : "Hardware procurement", "level" : "intermediate" }, { "name" : "Networking equipment procurement", "level" : "intermediate" }, { "name" : "Application rollouts", "level" : "intermediate" }, { "name" : "Task automation", "level" : "intermediate" }, { "name" : "Service delivery efficiency", "level" : "intermediate" }, { "name" : "Technical documentation", "level" : "intermediate" }, { "name" : "IT knowledge base", "level" : "intermediate" }, { "name" : "Conference room AV", "level" : "intermediate" }, { "name" : "Badge systems", "level" : "intermediate" }, { "name" : "Hardware inventory", "level" : "intermediate" }, { "name" : "Wired networking", "level" : "intermediate" }, { "name" : "Wireless networking", "level" : "intermediate" }, { "name" : "End-user training", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Patient" }, { "name" : "Thorough" }, { "name" : "Solutions-oriented" } ], "majorSkills" : "End-user support, IT processes, SaaS administration", "majorSkillsList" : [ "End-user support", "IT processes", "SaaS administration" ], "coreResponsibilities" : "Serve as primary resource for end-user support, Execute core IT processes, Improve IT processes, Triage IT support queue, Respond to IT support queue, Prioritize tickets, Support core SaaS platforms, Administer core SaaS platforms, Support identity and access management workflows, Follow endpoint security standards, Uphold endpoint security standards, Surface security gaps, Surface security improvement opportunities, Coordinate with vendors, Resolve technical issues with vendors, Procure hardware, Procure networking equipment, Participate in IT application rollouts, Contribute to IT application rollouts, Participate in cross-functional technology projects, Contribute to cross-functional technology projects, Recognize automation opportunities, Surface automation opportunities, Improve service delivery efficiency, Maintain technical documentation, Contribute to IT knowledge base, Support in-office IT operations, Support conference room AV, Support badge systems, Support hardware inventory, Support wired networking troubleshooting, Support wireless networking troubleshooting, Provide end-user training", "teamCollaboration" : "Cross-departmentally; Systems Administration team; Security team; HR team", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Grassroots fundraising technology", "domainList" : [ "grassroots-fundraising-technology" ], "domainSpecificKnowledge" : [ "Grassroots fundraising technology" ], "toolProficiency" : [ "Okta", "Jamf", "Google Workspace", "Slack", "Atlassian", "Zoom", "MDM platforms", "SSO", "Identity provider" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Lift 25 pounds, Work onsite twice weekly", "qualificationsBasic" : "3+ years IT experience, 3+ years desktop support experience, Experience developing IT processes, Experience documenting IT processes, Experience maintaining IT processes, Working knowledge of Jamf, Working knowledge of Okta, Working knowledge of Google Workspace, Working knowledge of Slack, Working knowledge of Atlassian, Working knowledge of Zoom, Advanced macOS knowledge, Experience supporting Apple devices, Experience with endpoint security tooling, Experience with MDM platforms, Experience with SSO integrations, Experience with identity provider integrations, Experience supporting meeting room technology, Experience supporting conferencing technology, Experience supporting AV equipment, Excellent written communication, Excellent verbal communication", "qualificationsPreferred" : "Comfort with scripting, Comfort with automation tools, Comfort with low-code platforms, Project management experience, Cross-functional technical projects experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHO WE ARE ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. THE OPPORTUNITY ActBlue is a nonprofit that builds technology and infrastructure for Democratic campaigns, progressive organizations, and nonprofits. We empower small-dollar donors and help them make their voices heard — and behind the scenes, our IT team plays a critical role in keeping our people and systems running at their best. We’re committed to building an inclusive, remote-first culture where every team member can do their best work. The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support with hands-on ownership of IT processes, SaaS administration, and project execution. You’ll work closely with Security, HR, and other teams to deliver a reliable, secure, and seamless technology experience for every ActBlue employee. This role reports to the Sr. IT Manager and is part of the Desktop Support team responsible for supporting 300+ staff members. In this position, you’ll partner closely with our Systems Administration team and collaborate cross-departmentally to deliver solutions that support the broader goals of the organization. To thrive in this role, you’ll need to be a fast learner who works well both asynchronously and collaboratively in a remote-first environment. WHAT YOU WILL DO Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom Support identity and access management workflows, including provisioning, SSO configurations, and access reviews Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed Participate in and contribute to IT application rollouts and cross-functional technology projects Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency Maintain accurate, high-quality technical documentation for processes, systems, and projects Contribute to the IT knowledge base to support team scalability and end-user self-service Support in-office IT operations including conference room AV, badge systems, and hardware inventory Support wired and wireless networking troubleshooting in the physical office Provide end-user training on tools and processes to promote technology fluency across the organization WHAT YOU BRING 3+ years of relevant IT or desktop support experience Demonstrated experience developing, documenting, and maintaining IT processes and procedures Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone, iPad) in a managed enterprise setting Familiarity with endpoint security tooling, MDM platforms, and SSO/identity provider integrations Experience supporting meeting room and conferencing technology (Zoom Rooms, telephony, AV equipment) Comfort with scripting, automation tools, or low-code platforms to streamline IT workflows is a plus Project management experience, including cross-functional technical projects Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences Collaborative, people-first approach to support — patient, thorough, and solutions-oriented Willingness to work across U. S. time zones and support our Boston-area office onsite at least two times per week Able to lift 25 pounds WORK plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option Dependent and health care flexible spending account options Employee Assistance Program (EAP) benefits for employees Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included) Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times ActBlue is unable to sponsor work visas at this time. UNION INFORMATION The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees. BACKGROUND CHECKS As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent. INCLUSION STATEMENT FROM ACTBLUE ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission. If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com. *ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.", "summaryDescription" : "Desktop Support Associate II at ActBlue. Skills: End-user support, IT processes, SaaS administration. Serve as primary resource for end-user support. Execute core IT processes", "postedDate" : "2026-06-14T08:20:48.359", "createdAt" : "2026-06-14T08:20:48.359", "lastUpdated" : "2026-06-15T10:13:02.172", "ingestTimestamp" : "2026-06-14T08:20:48.359", "mongoId" : "6a2c7b3974d8ee00a0948e2a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Hardware support", "Software support", "SaaS application support", "Incident management", "Change management", "Endpoint security", "Patch compliance", "Configuration enforcement", "MDM policy management", "Vendor coordination", "Hardware procurement", "Networking equipment procurement", "Application rollouts", "Task automation", "Service delivery efficiency", "Technical documentation", "IT knowledge base", "Conference room AV", "Badge systems", "Hardware inventory", "Wired networking", "Wireless networking", "End-user training", "Patient", "Thorough", "Solutions-oriented", "End-user support", "IT processes", "SaaS administration", "Process management", "Project execution", "Service delivery", "Project management", "Grassroots fundraising technology", "Okta", "Jamf", "Google Workspace", "Slack", "Atlassian", "Zoom", "MDM platforms", "SSO", "Identity provider" ], "skillCount" : 43, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6931903470f0b99d58087a72", "title" : "IT Support Service Desk Assoc, Stores and Facilities Technology Support (WFM)", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Services, worldwide grocery stores", "salary" : { "min" : 44000.0, "max" : 91800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, USA", "locations" : [ "Austin, Texas, USA" ], "timestamp" : "2026-06-15T05:57:59.152", "fingerprint" : "5f77996f2498ee4e80b09c348eccc5bb3116914dbb8d1dd9ef94f32ede143999", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3136739/apply", "externalId" : "b0bc2ce1-30c9-4fe9-abe0-f39829cea790", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Windows, Mac, Linux, AWS", "professionalSkills" : [ "Customer service", "Problem-solving" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Connectivity troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Connectivity troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT Support, Hardware Repair, Software Support", "majorSkillsList" : [ "IT Support", "Hardware Repair", "Software Support" ], "coreResponsibilities" : "Perform repair and preventative maintenance, Utilize voice and agent chat, Use web portal for issue management, Troubleshoot IT equipment, Troubleshoot hardware issues, Troubleshoot software issues, Troubleshoot connectivity issues, Assist vendors with triage, Assist vendors with updates, Handle support requests, Handle procedures across network, Assist in training new hires, Support customers, Continuous learning of new technologies, Resolve hardware issues, Resolve software issues, Field telephone calls, Field web chats, Field email communication, Diagnose problems, Perform troubleshooting activities, Dispatch vendors for hardware service, Monitor incident management system, Ensure timely acknowledgement, Ensure timely resolution, Work within SLA parameters, Perform on-call duties", "teamCollaboration" : "Cross-functional teams; Third-party vendors", "domainKnowledge" : "Retail technology; Sales floor technology; Point-of-Sale; Department Scale; Handheld compute; Mobile retail solutions; Whole Foods Market", "domainList" : [ "retail-technology", "sales-floor-technology", "point-of-sale", "department-scale", "handheld-compute", "mobile-retail-solutions", "whole-foods-market" ], "domainSpecificKnowledge" : [ "Retail technology", "Sales floor technology", "Point-of-Sale", "Department Scale", "Handheld compute", "Mobile retail solutions", "Whole Foods Market" ], "communicationSkills" : "Voice support; Agent chat; Web portal support", "continuousLearning" : "Continuous learning of new technologies", "problemSolvingSkills" : "Problem-solving abilities", "specialRequirements" : "On-call duties", "outcomesObjectives" : "Ensure timely resolution of support requests", "qualificationsBasic" : "1+ years Windows, Mac or Linux OS support, High degree of customer service, Troubleshoot integrated computer systems, Maintain zebra thermal printers, Troubleshoot thin clients, PCs, scanners, Troubleshoot portable handheld terminals, Network troubleshooting and support", "qualificationsPreferred" : "CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry certifications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: - Troubleshoot IT equipment used in Whole Foods Market stores and facilities - Troubleshoot hardware, software, and connectivity issues - Assist vendors in the field with triage and updates of Retail and Sales Floor technologies - Handle support requests and procedures across the network - Assist in training new hires - Support customers spanning the United States, Canada, and the United Kingdom - Continuous learning of new technologies A day in the life In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required. About the team On the Stores and Facilities Technology Support Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Whole Foods Market physical store locations. Through dedication, expertise, and innovation, we strive to be the trusted technical backbone that keeps Amazon's physical stores running smoothly and efficiently. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience in a dynamic environment with a high degree of customer service - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - Experience with network troubleshooting and support Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44,000/year in our lowest geographic market up to $91,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "IT Support Service Desk Assoc, Stores and Facilities Technology Support (WFM) at Amazon.com Services LLC. Skills: IT Support, Hardware Repair, Software Support. Perform repair and preventative maintenance. Utilize voice and agent chat", "postedDate" : "2026-06-13T07:50:54.065", "createdAt" : "2026-06-13T07:50:54.065", "lastUpdated" : "2026-06-15T05:57:59.152", "ingestTimestamp" : "2026-06-13T07:50:54.065", "mongoId" : "6931903470f0b99d58087a72", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3136739/apply", "salaryAnnualMin" : 44000, "salaryAnnualMax" : 91800, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Connectivity troubleshooting", "IT Support", "Hardware Repair", "Software Support", "Customer service", "Problem-solving", "Retail technology", "Sales floor technology", "Point-of-Sale", "Department Scale", "Handheld compute", "Mobile retail solutions", "Whole Foods Market" ], "skillCount" : 15, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c6aa574d8ee00a090d12e", "title" : "Helpers for In-Home Support", "company" : "Herewith Caregivers", "industry" : "Healthcare", "salary" : { "min" : 15.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Herewith CG", "locations" : [ "Herewith CG" ], "timestamp" : "2026-06-16T04:27:41.656", "fingerprint" : "8b7a99a3cac074e60f0e7f550cec50cc4c4c1b3c5263f756e463e70bc0a91c75", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/herewithgmbh/jobs/8588650002", "externalId" : "8588650002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Scottsboro", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.6731323,-86.0338765" } ], "locationText" : "Scottsboro, Alabama, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Provide safe transportation, Provide timely transportation, Assist with pick-up, Assist with drop-off, Offer basic support, Offer companionship, Ensure client's comfort, Ensure client's safety", "domainKnowledge" : "In-home support", "domainList" : [ "in-home-support" ], "domainSpecificKnowledge" : [ "In-home support" ], "specialRequirements" : "Physical lifting", "qualificationsBasic" : "Reliable vehicle, Valid driver's license, Clean driving record", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Location: Scottsboro, AL 35769 Start Date: June 22, 2026 Helper Rate: $15 per hour We are seeking a dependable helper/driver to assist a male client in his 60s with transportation to and from a doctor’s appointment. This is a straightforward, low-intensity assignment ideal for caregivers who offer transportation services. Care Responsibilities Provide safe and timely transportation Assist with pick-up and drop-off Offer basic support and companionship during the trip Ensure client’s comfort and safety Appointment Details Date: June 22, 2026 Time: Morning (exact time TBD) Pick-Up: Scottsboro, AL 35769 Destination: The Orthopaedic Center – Huntsville, AL Schedule 2 days per week initially 2:00 PM – 7:00 PM Days are flexible Opportunity to increase up to 5 days per week if it’s a good fit Ideal Candidate Must have a reliable vehicle Valid driver’s license with a clean driving record Punctual and professional Respectful and patient This role is perfect for helper seeking flexible, one-time assignments with potential for future transportation needs. Hiring info: We’re looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here’s what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you’ll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Get started today and make a meaningful impact in your community! Learn more about Herewith at https://herewith.com/helpers.", "summaryDescription" : "Helpers for In-Home Support at Herewith Caregivers. Provide safe transportation. Provide timely transportation", "postedDate" : "2026-06-14T20:02:23.539", "createdAt" : "2026-06-14T20:02:23.539", "lastUpdated" : "2026-06-16T04:27:41.656", "ingestTimestamp" : "2026-06-14T20:02:23.539", "mongoId" : "6a2c6aa574d8ee00a090d12e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "In-home support" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "693072a070f0b99d58ffb4fd", "title" : "IT Support Service Desk Assoc, Stores and Facilities Technology Support (WFM)", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Services, worldwide grocery stores", "salary" : { "min" : 42200.0, "max" : 91800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, USA", "locations" : [ "Austin, Texas, USA" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware installation", "AWS" ], "timestamp" : "2026-06-15T01:34:25.862", "fingerprint" : "07b717fbe40587bf126b6aa47dd7a5d1903c9b595ad552c2f94a4ce1539a98a4", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3136592/apply", "externalId" : "5e2c0d56-ca5f-4efe-ba96-284f8b5e2d4a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Windows, Mac, Linux, Zebra printers, Thin clients, PCs, Scanners, Handheld terminals", "professionalSkills" : [ "Customer service", "Network troubleshooting" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Connectivity troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Connectivity troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Retail technology, Customer support", "majorSkillsList" : [ "IT support", "Retail technology", "Customer support" ], "coreResponsibilities" : "Perform repair and maintenance, Follow documented knowledge base articles, Troubleshoot IT equipment, Troubleshoot hardware issues, Troubleshoot software issues, Troubleshoot connectivity issues, Assist vendors with triage, Assist vendors with updates, Handle support requests, Handle procedures across network, Assist in training new hires, Support customers, Continuous learning of new technologies, Resolve hardware issues, Resolve software issues, Field telephone calls, Field web chats, Field email communication, Diagnose problems, Perform troubleshooting activities, Dispatch vendors for hardware service, Monitor incident management system, Ensure timely acknowledgement, Ensure timely resolution", "teamCollaboration" : "Assist vendors; Support customers", "domainKnowledge" : "Retail technology; Sales floor technology", "domainList" : [ "retail-technology", "sales-floor-technology" ], "domainSpecificKnowledge" : [ "Retail technology", "Sales floor technology" ], "communicationSkills" : "Telephone calls; Web chats; Email communication", "continuousLearning" : "Continuous learning of new technologies", "problemSolvingSkills" : "Problem-solving abilities; Troubleshoot IT equipment; Troubleshoot hardware; Troubleshoot software; Troubleshoot connectivity; Diagnose problems; Perform troubleshooting", "specialRequirements" : "On-call duties", "outcomesObjectives" : "Timely acknowledgement of requests; Timely resolution of requests; Working within SLA parameters", "qualificationsBasic" : "1+ years Windows, Mac or Linux OS support, Experience in dynamic environment, High degree customer service, Troubleshoot integrated systems, Maintain zebra printers, Troubleshoot thin clients, Troubleshoot PCs, Troubleshoot scanners, Troubleshoot handheld terminals, Network troubleshooting and support", "qualificationsPreferred" : "CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry certifications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: - Troubleshoot IT equipment used in Whole Foods Market stores and facilities - Troubleshoot hardware, software, and connectivity issues - Assist vendors in the field with triage and updates of Retail and Sales Floor technologies - Handle support requests and procedures across the network - Assist in training new hires - Support customers spanning the United States, Canada, and the United Kingdom - Continuous learning of new technologies A day in the life In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required. About the team On the Stores and Facilities Technology Support Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Whole Foods Market physical store locations. Through dedication, expertise, and innovation, we strive to be the trusted technical backbone that keeps Amazon's physical stores running smoothly and efficiently. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience in a dynamic environment with a high degree of customer service - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - Experience with network troubleshooting and support Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,200/year in our lowest geographic market up to $91,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "IT Support Service Desk Assoc, Stores and Facilities Technology Support (WFM) at Amazon.com Services LLC. Skills: IT support, Retail technology, Customer support. Perform repair and maintenance. Follow documented knowledge base articles", "postedDate" : "2026-06-13T01:38:21.958", "createdAt" : "2026-06-13T01:38:21.958", "lastUpdated" : "2026-06-15T01:34:25.862", "ingestTimestamp" : "2026-06-13T01:38:21.958", "mongoId" : "693072a070f0b99d58ffb4fd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3136592/apply", "salaryAnnualMin" : 42200, "salaryAnnualMax" : 91800, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Connectivity troubleshooting", "IT support", "Retail technology", "Customer support", "Customer service", "Network troubleshooting", "Sales floor technology", "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware installation", "AWS" ], "skillCount" : 15, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5dcd74d8ee00a08deb01", "title" : "IT/Desktop Support Technician", "company" : "Liberty Software", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT/Desktop Support Technician in Southlake, United States, adjusted for junior seniority and SaaS industry." }, "location" : "Southlake, Texas, United States", "locations" : [ "Southlake", "Texas", "United States" ], "timestamp" : "2026-06-15T02:43:26.174", "fingerprint" : "d8f2b18914062ce3cafd0547d005f89ecf3a7a9bee07c7b4c09e09b6abfb49ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/libertysoftware/jobs/5255650008", "externalId" : "5255650008", "structuredLocations" : [ { "city" : "Southlake", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.9412363,-97.1341783" } ], "locationText" : "Southlake, Texas, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "technicalSkills" : "TCP/IP, WANs, LANs, VPNs", "professionalSkills" : [ "Network security" ], "hardSkillsList" : [ "Computer networking" ], "hardSkills" : [ { "name" : "Computer networking", "level" : "intermediate" } ], "majorSkills" : "IT support, Network administration", "majorSkillsList" : [ "IT support", "Network administration" ], "coreResponsibilities" : "Configure servers, Troubleshoot servers, Support servers, Configure LANs, Troubleshoot LANs, Support LANs, Configure WANs, Troubleshoot WANs, Support WANs, Configure VPNs, Troubleshoot VPNs, Support VPNs, Install workstations, Maintain workstations, Install printers, Maintain printers, Field questions from customers, Determine possible solutions, Guide customers through resolutions, Guide installation of workstations, Guide configuration of workstations, Guide maintenance of workstations, Guide installation of servers, Guide configuration of servers, Guide maintenance of servers, Guide installation of ethernet networks, Guide configuration of ethernet networks, Guide maintenance of ethernet networks, Guide installation of network cabling, Guide configuration of network cabling, Guide maintenance of network cabling, Administer LANs, Plan network security, Implement network security, Build firewalls, Apply cryptography to applications, Manage host security, Manage file permissions, Manage backup plans, Manage disaster recovery plans, Identify malfunctions, Correct malfunctions, Identify operational difficulties, Correct operational difficulties, Anticipate communication problems, Anticipate networking problems, Implement preventive measures", "domainKnowledge" : "URAC; HIPAA; PCI requirements", "domainList" : [ "urac", "hipaa", "pci-requirements" ], "domainSpecificKnowledge" : [ "URAC", "HIPAA", "PCI requirements" ], "toolProficiency" : [ "Microsoft Windows" ], "communicationSkills" : "In-person communication; Phone communication", "continuousLearning" : "Continuing education support; Tuition reimbursement", "problemSolvingSkills" : "Troubleshoot networks; Troubleshoot systems; Troubleshoot applications", "specialRequirements" : "No employment sponsorship", "qualificationsBasic" : "2 years of experience in an IT support role, Knowledge of TCP/IP, Proficiency in WANs, Expert-level knowledge in LANs, Desktop support experience required, Exceptional communication skills", "qualificationsPreferred" : "Background in workstation management, Hardware and OS installations and upgrades preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Be the trusted tech partner behind pharmacy success! At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc. Please note: This role is based in our Southlake, TX office Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status) What You’ll Do: Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems Administer LANs according to TCP/IP networking protocols Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties Anticipate communication and networking problems and implement preventive measures Qualifications: Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experience Excellent understanding of computer networking and proven knowledge of TCP/IP Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks) Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs Benefits Starting Day One: 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost Family coverage available with Liberty contributing 50% of the premium Fully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA) Generous paid time off and paid holidays Tuition reimbursement and continuing education support Adoption expense reimbursement Dependent Care Flexible Spending Account (FSA) for tax savings on childcare Confidential counseling resources for mental health, financial planning, and more, via Optum EAP Fully stocked breakroom If you love solving problems and helping people APPLY TODAY! #ID1 R", "summaryDescription" : "IT/Desktop Support Technician at Liberty Software. Skills: IT support, Network administration. Configure servers. Troubleshoot servers", "postedDate" : "2026-06-12T21:34:51.603", "createdAt" : "2026-06-12T21:34:51.603", "lastUpdated" : "2026-06-15T02:43:26.174", "ingestTimestamp" : "2026-06-12T21:34:51.603", "mongoId" : "6a2c5dcd74d8ee00a08deb01", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Computer networking", "IT support", "Network administration", "Network security", "URAC", "HIPAA", "PCI requirements", "Microsoft Windows" ], "skillCount" : 8, "jobCategory" : "other", "jobSubcategory" : "client-services", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a73b074d8ee00a0650b0f", "title" : "Activities Assistant", "company" : "Crestwood Behavioral Health", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Sunnyvale, California, United States", "locations" : [ "Sunnyvale", "California", "United States" ], "timestamp" : "2026-06-14T05:01:56.316", "fingerprint" : "9e511bb6ba6ae3a75340659f972b9a33522c607191e186e1a48e29ee772c8752", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/crestwoodcareers/jobs/7768295003", "externalId" : "7768295003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3688301,-122.0363490" } ], "locationText" : "Sunnyvale, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "coreResponsibilities" : "Assist in development of activity program, Plan special events, Ensure spiritual needs of residents are met, Ensure emotional needs of residents are met, Ensure psycho-social needs of residents are met", "domainKnowledge" : "Behavioral health", "domainList" : [ "behavioral-health" ], "domainSpecificKnowledge" : [ "Behavioral health" ], "qualificationsBasic" : "High school diploma/GED", "qualificationsPreferred" : "Prior experience providing activities, Prior experience in group treatment, Prior experience in mental health", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family! For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive! Title: Activities Assistant Job Duties: The Activities Assistant is responsible for assisting in the development of the activity program and planning special events in accordance with current existing federal, state, and local standards, as well as our established policies and procedures. They are responsible for ensuring that the spiritual, emotional, and psycho-social needs of residents are met on an individual basis. Schedule: Full-Time Qualifications: High school diploma/GED. Prior experience providing activities or other types of group treatment preferred. Prior experience in mental health preferred. Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including: Medical, Dental, and Vision Coverage Life Insurance Vacation Paid Sick Leave Sick Leave Buy Back 401(k) Retirement Scholarship Program Qualifying Supervision for BBS Associates Competitive Pay Paid Holidays Service Awards Jury Duty Pay About the Campus: The “Courtyard at Idylwood” is a 106-bed skilled nursing facility providing services for individuals with a combination of medical and behavioral needs. Services focus on skilled nursing, along with specific clinical programming addressing behavioral needs. The facility is near the freeway and surrounded by shopping and restaurants. The salary range listed below represents the minimum and maximum base pay per hour at the time of posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to candidate's skills, experience, licensure, and program acuity. Pay Range: $25.93—$25.93 USD It’s About Growth! Our employees are our most valuable assets. Did you know that at Crestwood you can gain experience at one of California’s leading behavioral health service providers? We deliver industry leading education and training that allows our team members to succeed and continue to grow their careers with Crestwood. Check out our Career Page to learn more about being a part the Crestwood Family and the benefits available. https://workatcrestwood.com/ Crestwood is proud to be an Equal Opportunity Employer that is committed to inclusion, equity and diversity. We embrace all differences and are fully committed to fostering a sense of belonging for everyone. We also take affirmative action to offer employment and advancement opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance and/or a reasonable accommodation due to ability during the application or recruiting process, please talk with your hiring contact/recruiter or send a request to HR@CBHI.net. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. Pursuant to the California Consumer Privacy Act (CCPA), please review this link to provide information on how we collect and use your data. Crestwood is required to participate in the E-Verify program. To learn more, please see: E-Verify Participation, Right to Work notices, or visit www.e-verify.gov.", "summaryDescription" : "Activities Assistant at Crestwood Behavioral Health. Assist in development of activity program. Plan special events", "postedDate" : "2026-06-11T17:43:36.474", "createdAt" : "2026-06-11T17:43:36.474", "lastUpdated" : "2026-06-14T05:01:56.316", "ingestTimestamp" : "2026-06-11T17:43:36.474", "mongoId" : "6a2a73b074d8ee00a0650b0f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 52000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Behavioral health" ], "skillCount" : 1, "jobCategory" : "other", "jobSubcategory" : "activities", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2a932174d8ee00a0692d2c", "title" : "Help Desk Support Intern", "company" : "DLH", "industry" : "Health and National Security", "salary" : { "min" : 1800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bethesda, Maryland", "locations" : [ "Bethesda", "Maryland" ], "timestamp" : "2026-06-14T23:20:46.301", "fingerprint" : "76d0e5f56dc88e53664a5611dd9796db53c4d456c49eebecd1bac6822f32fc5e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/dlhcorporation/jobs/5160304007", "externalId" : "5160304007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bethesda", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9812726,-77.1233587" } ], "locationText" : "Bethesda, Maryland, United States", "employmentType" : "INTERNSHIP", "minimumEducation" : "Associate's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows, Mac, Linux, iOS, Android", "professionalSkills" : [ "Systems engineering", "Digital transformation", "Data analytics", "Health operations" ], "hardSkillsList" : [ "Technical support", "Mobile device configuration", "Incident resolution" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Mobile device configuration", "level" : "intermediate" }, { "name" : "Incident resolution", "level" : "intermediate" } ], "majorSkills" : "Technical support, Incident resolution", "majorSkillsList" : [ "Technical support", "Incident resolution" ], "coreResponsibilities" : "Provide responsive support for walk-in customers, Provide ad-hoc desk-side support, Configure phones and tablets for remote use, Resolve incidents within SLAs, Fulfill requests within SLAs, Assist Service Desk Manager, Establish productive working relationships, Maintain effective communications with teammates, Maintain effective communications with users", "teamCollaboration" : "Maintain communication with users; Maintain communication with teammates", "domainKnowledge" : "Health readiness solutions; National security readiness", "domainList" : [ "health-readiness-solutions", "national-security-readiness" ], "domainSpecificKnowledge" : [ "Health readiness solutions", "National security readiness" ], "toolProficiency" : [ "ServiceNow", "Remedy" ], "specialRequirements" : "Public Trust Clearance", "qualificationsBasic" : "Completed 60+ credits, Associate's degree in Computer Science, Cumulative GPA of 2.5 or above, Enrolled in FULL-TIME undergraduate university, One year of general experience, Ability to obtain Public Trust Clearance", "qualificationsPreferred" : "Exceptional customer service, Hands-on experience with COT S software/hardware, Experience with enterprise-level ticketing systems, Experience with iOS/Android", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. Responsibilities Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use. Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements ( SLAs). Assist DIR SD Manager as needed Establish productive working relationships and maintain effective communications with teammates and users. Qualifications Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications. Must have a cumulative GPA of 2.5 or above. Must be enrolled in a FULL-TIME accredited undergraduate university. One year of general experience. Ability to obtain a Public Trust Clearance Desired Qualifications Exceptional customer service Hands-on experience with the installation, configuration, and use of a wide range of COT S (Commercial-Off-The-Shelf) desktop software and hardware in a networked environment running Windows, Mac, and/or Linux OS. Experience with enterprise-level ticketing systems such as ServiceNow and Remedy. Experience with iOS/Android Basic Compensation: $18.00 per hour The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law. EEO DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply. DLH is committed to maintaining a fair and authentic interview process", "summaryDescription" : "Help Desk Support Intern at DLH. Skills: Technical support, Incident resolution. Provide responsive support for walk-in customers. Provide ad-hoc desk-side support", "postedDate" : "2026-06-12T00:34:46.210", "createdAt" : "2026-06-12T00:34:46.210", "lastUpdated" : "2026-06-14T23:20:46.301", "ingestTimestamp" : "2026-06-12T00:34:46.210", "mongoId" : "6a2a932174d8ee00a0692d2c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 3744000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Technical support", "Mobile device configuration", "Incident resolution", "Systems engineering", "Digital transformation", "Data analytics", "Health operations", "Health readiness solutions", "National security readiness", "ServiceNow", "Remedy" ], "skillCount" : 11, "jobCategory" : "other", "jobSubcategory" : "health-it", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Health and National Security" }, { "id" : "69f552ce4c40e2acd1fdd2f9", "title" : "Software Dev Manager, Device Troubleshooting, Logs", "company" : "ADCI", "industry" : "Software Development, alexa and amazon devices", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager level Software Development role in Bengaluru, India, adjusted for the technology industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:54:27.123", "fingerprint" : "1167863097338a17b424f951e0039ec993a394e8acc2e5cc9be82d98781e4fcf", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409443/apply", "externalId" : "514781a4-940a-477a-b056-4f0e26776969", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "AI, Cloud services, Device-side libraries", "professionalSkills" : [ "Technical product ownership", "Agile/Scrum environment", "Engineering roadmap", "Operational excellence", "Architectural principles", "Design patterns" ], "hardSkillsList" : [ "Root cause analysis", "Auto-remediation", "Bug detection", "Log analysis", "System reliability", "System scalability" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Auto-remediation", "level" : "intermediate" }, { "name" : "Bug detection", "level" : "intermediate" }, { "name" : "Log analysis", "level" : "intermediate" }, { "name" : "System reliability", "level" : "intermediate" }, { "name" : "System scalability", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "AI-powered agentic capability, Cloud services, Device logs", "majorSkillsList" : [ "AI-powered agentic capability", "Cloud services", "Device logs" ], "coreResponsibilities" : "Lead and mentor software engineers, Foster technical excellence, Drive engineering best practices, Own end-to-end delivery, Manage scope, timelines, resource allocation, Drive architectural decisions, Define technical roadmaps, Deliver customer-focused solutions, Manage team performance, Conduct hiring, Provide performance reviews, Make data-driven decisions, Ensure operational excellence, Improve system reliability, Improve system scalability, Implement security best practices, Enforce compliance requirements, Manage risk strategies, Drive innovation, Maintain code quality standards, Maintain testing standards, Maintain documentation standards", "teamCollaboration" : "Cross-functionally with leaders; With product managers; With other engineering teams; With stakeholders", "projectManagementSkills" : [ "Agile", "Scrum", "Roadmap planning" ], "domainKnowledge" : "Amazon Devices; Device logging; AI agents; Cloud-native architecture", "domainList" : [ "amazon-devices", "device-logging", "ai-agents", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "Amazon Devices", "Device logging", "AI agents", "Cloud-native architecture" ], "documentationSkills" : "Documentation standards", "innovationCreativity" : "Innovating on behalf of customers; Creative problem-solver", "problemSolvingSkills" : "Troubleshooting; Diagnose bugs; Root cause analysis; Auto-remediate bugs; Problem-solver", "qualificationsBasic" : "3+ years engineering team management, 7+ years engineering experience, 8+ years leading multi tier web services, Knowledge of engineering practices and patterns, Experience partnering with product management, Experience designing or architecting systems", "qualificationsPreferred" : "Experience recruiting, hiring, mentoring/coaching, Managing teams of Software Engineers", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Amazon Device Logging team builds services that allow us to collect and analyze logs from all Amazon Devices - Echo, Fire TV, Tablets, and Kindle. We are building the next generation of AI-powered agentic capability to automatically detect, diagnose, root cause, and auto-remediate bugs at scale. As the Software Development Manager (SDM), you will lead the software engineering team that owns cloud services, device-side libraries, and AI agents. You will operate as a Single Threaded Owner (STO) and will own the engineering roadmap for the team, working cross-functionally with other engineering leaders and product managers. You will be responsible for hiring and career development of software engineers and quality assurance engineers. You will set the technical direction for the team to build highly performant, scalable, and extensible software applications and services. You will establish a team culture that focuses on engineering and operational excellence. You will set and shepherd the Agile/Scrum environment to deliver high-quality software against aggressive schedules. As a technical leader, you will also establish architectural principles, provide input into selecting design patterns, and mentor team members on their appropriate application. Lastly, we're looking for customer experience-minded entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of technical product ownership, and want to have fun while making history. It is still Day 1 in the Devices business, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines. Key job responsibilities - Lead and mentor a team of software engineers, fostering technical excellence and career development while driving engineering best practices. - Own end-to-end delivery of complex software projects, managing scope, timelines, and resource allocation across multiple work streams. - Drive architectural decisions and technical strategy aligned with business objectives and Amazon's leadership principles. - Collaborate with product managers, other engineering teams, and stakeholders to define technical roadmaps and deliver customer-focused solutions. - Manage team performance, conduct hiring, provide performance reviews, and make data-driven decisions for team growth and composition. - Ensure operational excellence through metrics, monitoring, and continuous improvement of system reliability and scalability. - Implement and enforce security best practices, compliance requirements, and risk management strategies across team deliverables. - Drive innovation and technical excellence while maintaining high standards for code quality, testing, and documentation. Basic Qualifications: - 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Preferred Qualifications: - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Dev Manager, Device Troubleshooting, Logs at ADCI. Skills: AI-powered agentic capability, Cloud services, Device logs. Lead and mentor software engineers. Foster technical excellence", "postedDate" : "2026-06-13T02:06:15.802", "createdAt" : "2026-06-13T02:06:15.802", "lastUpdated" : "2026-06-15T01:54:27.123", "ingestTimestamp" : "2026-06-13T02:06:15.802", "mongoId" : "69f552ce4c40e2acd1fdd2f9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409443/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Auto-remediation", "Bug detection", "Log analysis", "System reliability", "System scalability", "Leadership", "Mentoring", "AI-powered agentic capability", "Cloud services", "Device logs", "Technical product ownership", "Agile/Scrum environment", "Engineering roadmap", "Operational excellence", "Architectural principles", "Design patterns", "Agile", "Scrum", "Roadmap planning", "Amazon Devices", "Device logging", "AI agents", "Cloud-native architecture" ], "skillCount" : 24, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "69ce5e5f9bc74574cb67a508", "title" : "Senior Systems Engineer II - Servers", "company" : "FBISD", "industry" : "Education", "salary" : { "min" : 115500.0, "max" : 168500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Systems Engineer II - Servers in Sugar Land, United States, adjusted for seniority and the education industry." }, "location" : "TEXAS-SUGAR LAND-ADMINISTRATION BUILDING", "locations" : [ "TEXAS-SUGAR LAND-ADMINISTRATION BUILDING", "
ADMINISTRATION BUILDING (700)
16431 LEXINGTON BLVD.
SUGAR LAND, 77479

" ], "timestamp" : "2026-06-15T09:51:06.906", "fingerprint" : "f76b16db6270e5d0fdfe8b13dc51ceb7a305a3d6c524d5f363a0a706f98c2f6a", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=187932", "externalId" : "187932", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sugar Land", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.6196787,-95.6349463" } ], "locationText" : "Sugar Land, Texas, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AD/Exchange, Server/VMWare, Microsoft Exchange 2003, Server 2003, Microsoft Active Directory, HP Servers, VMWare", "professionalSkills" : [ "Project management" ], "hardSkillsList" : [ "Systems management", "Automation" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Systems management", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "AD/Exchange, Server/VMWare, Systems management", "majorSkillsList" : [ "AD/Exchange", "Server/VMWare", "Systems management" ], "coreResponsibilities" : "Maintain industry knowledge, Provide support for AD/Exchange, Provide support for Server/VMWare, Manage AD/Exchange, Manage Server/VMWare, Monitor technology integrity, Provide metrics for review, Design technical projects, Prioritize technical projects, Schedule technical projects, Monitor technical projects, Develop project plans, Maintain project schedules, Provide guidance to peers, Provide assistance to peers, Provide mentoring to peers, Review processes, Review procedures, Propose process changes, Propose procedure changes, Define solutions, Design solutions, Implement solutions, Propose system enhancements, Implement system enhancements, Analyze operating systems, Acquire operating systems, Install operating systems, Modify operating systems, Support operating systems, Analyze databases, Acquire databases, Install databases, Modify databases, Support databases, Analyze utilities, Acquire utilities, Install utilities, Modify utilities, Support utilities, Analyze Internet tools, Acquire Internet tools, Install Internet tools, Modify Internet tools, Support Internet tools, Analyze Intranet tools, Acquire Intranet tools, Install Intranet tools, Modify Intranet tools, Support Intranet tools, Conduct systems programming, Conduct systems support, Provide input for improvements, Evaluate upgrades, Evaluate new initiatives, Provide documentation, Provide project tracking, Provide management reporting", "teamCollaboration" : "Peer team members", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "AD/Exchange; Server/VMWare", "domainList" : [ "ad-exchange", "server-vmware" ], "domainSpecificKnowledge" : [ "AD/Exchange", "Server/VMWare" ], "documentationSkills" : "Documentation", "continuousLearning" : "Attendance at conferences; Professional development", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Lifting less than 40 pounds, Lifting up to 25 pounds, Lifting more than 50 pounds, Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Use hands to finger, Use hands to handle, Use hands to feel, Reach with hands, Talk or hear, Close vision, Color vision, Adjust focus, Prolonged hours, Irregular hours, Maintain emotional control, Mobility among computers, Distance vision, Peripheral vision, Moderate noise level", "qualificationsBasic" : "Bachelor's Degree in MIS, 6 years of experience, 3 years troubleshooting complex issues, 6 years developing processes, 6 years escalations experience, Administering Microsoft Exchange 2003, Administering Microsoft Active Directory, Administering HP Servers, Administering VMWare", "qualificationsPreferred" : "Consider experience in lieu of degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview Provide third level technical and project management expertise to ensure technology functions are in line with FBISD's goals and objectives; provide visionary insight to management in order to plan and integrate newly developed innovations into the Technology Department's long range plan. The position may address complex systems management processes and automation such as configurations, asset, problem, discovery, change, release, and security management. Position Description Essential Duties and Responsibilities Maintain current industry and vendor knowledge on AD/Exchange and/or Server/VMWare products Provide support and/or implementation for all AD/Exchange and/or Server/SAN software and hardware; including but not limited to Microsoft Exchange 2003, Server 2003 Manage AD/Exchange and/or Server/VMWare throughout FBISD to ensure the control, reliability, and performance of all components Monitor the overall integrity of the technologies and provide metrics for review Design, prioritize, schedule and monitor assigned technical projects, developing and maintaining comprehensive project plans/schedules related to AD/Exchange and/or Server/VMWare related to installation, evaluation, and performance of these systems Provide peer team members with guidance, assistance, and mentoring to help develop skills; ongoing review of processes, procedures, and documentation looking for and proposing changes that improve productivity Define, design and implement solutions using various server, storage and computing platforms with a focus on AD/Exchange and/or Server/VMWare Propose and implement systems enhancements (software and hardware updates) that will improve the performance and reliability of the system Work to define, order and install various hardware platforms including operating systems, applications, and possibly their databases Analyze, acquire, install, modify and support operating systems, databases, utilities, and Internet/Intranet related tools. Conducts systems programming and systems support activities, such as new or revised program language code Focus on AD/Exchange and/or Server/VMWare. Provide input for improvements of processes currently in use and works with department management in evaluating upgrades and new initiatives Provide documentation/project tracking and management required reporting Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's Degree in MIS A minimum of 6 years of experience in directly related job activities may be considered in lieu of degree requirement. Minimum of 3 years of experience in troubleshooting and resolving high level, complex issues related to AD/Exchange and/or Server/VMWare software and hardware Minimum of 6 years of experience in developing and implementing processes and procedures Minimum of 6 years of experience in escalations and service delivery within a technical organization High level skills in administering Microsoft Exchange 2003, Microsoft Active Directory, HP Servers and VMWare Must be client focused and have the ability to build a positive relationship between the clients, internal groups and technical organization Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to stand. This position requires mobility to continuously move among computers and associated equipment. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the classroom/administrative environment is moderate. All personnel in this position may be called upon to provide service and/or support at various times. TEXAS-SUGAR LAND", "summaryDescription" : "Senior Systems Engineer II - Servers at FBISD. Skills: AD/Exchange, Server/VMWare, Systems management. Maintain industry knowledge. Provide support for AD/Exchange", "createdAt" : "2026-06-14T06:45:24.078", "lastUpdated" : "2026-06-15T09:51:06.906", "ingestTimestamp" : "2026-06-14T06:45:24.078", "mongoId" : "69ce5e5f9bc74574cb67a508", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 168500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Systems management", "Automation", "Mentoring", "AD/Exchange", "Server/VMWare", "Project management" ], "skillCount" : 6, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c714774d8ee00a092dcd4", "title" : "Case for Support Lead", "company" : "Marie Curie", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 36900.0, "max" : 39900.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "London, United Kingdom", "locations" : [ "London", "United Kingdom" ], "timestamp" : "2026-06-15T07:48:15.474", "fingerprint" : "49bad33ff0a8d98e14395456e5ffc74fcc841f2634d8bf1f0233071107091a1e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/MarieCurie1/3743990013600986-case-for-support-lead", "externalId" : "3743990013600986", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Cause-led communications", "Evaluation work", "Financial literacy" ], "hardSkillsList" : [ "Interpreting data", "Interpreting budget information" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Interpreting data", "level" : "intermediate" }, { "name" : "Interpreting budget information", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Case for Support, Fundraising campaigns, Narrative development", "majorSkillsList" : [ "Case for Support", "Fundraising campaigns", "Narrative development" ], "coreResponsibilities" : "Create compelling case for support narratives, Articulate need, solution, and impact, Collaborate with service teams, Collaborate with policy teams, Collaborate with research teams, Gather insights for funding applications, Gather insights for campaigns, Develop compelling propositions, Provide accurate, self-service information, Write narratives, Interpret data, Delivery of online Discovery Sessions, Improve understanding of our cause", "teamCollaboration" : "Service teams; Policy teams; Research teams; High-value income streams; Trusts & Foundations; Philanthropy teams; Corporate teams; Fundraising teams", "domainKnowledge" : "End-of-life care; Charity sector; Non-profit fundraising; Clinical services; Research; Policy work", "domainList" : [ "end-of-life-care", "charity-sector", "non-profit-fundraising", "clinical-services", "research", "policy-work" ], "domainSpecificKnowledge" : [ "End-of-life care", "Charity sector", "Non-profit fundraising", "Clinical services", "Research", "Policy work" ], "communicationSkills" : "Inspire others; Influence opinions; Gain respect; Articulate compellingly", "continuousLearning" : "Professional development; Training programmes", "innovationCreativity" : "Innovative propositions", "problemSolvingSkills" : "Understanding complex information; Interpreting complex data", "specialRequirements" : "Occasional travel required, Remote based within UK", "outcomesObjectives" : "Maximize impact; Create meaningful connections; Drive mission forward; Support fundraising growth; Achieve transformational impact", "qualificationsBasic" : "Proven experience in fundraising, Proven experience in service delivery, Proven experience in cause-led communications, Proven experience in evaluation work, Creative thinker, Independent, autonomous approach, Skilled at understanding complex information, Skilled at interpreting complex data, Articulate complex information compellingly, Articulate complex data compellingly, Excellent people skills, Ability to integrate quickly, Financial literacy, Experience interpreting budget information", "qualificationsPreferred" : "Experience with Trusts & Foundations, Experience with Philanthropy, Experience with Corporate teams", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. Team and role overview At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters. As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact. What you will be doing: * Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences. * Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns. * Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions. * Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data. * Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause. What we are looking for: * Proven experience in fundraising, service delivery, cause-led communications, or evaluation work. * Creative thinker with an independent, autonomous approach to work. * Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change. * Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally. * Excellent people skills with a proven ability to integrate quickly into complex organizations. * Financial literacy with experience in interpreting budget information. Please see the full job description [click here](https://mariecurie.pagetiger.com/case-for-support-lead) ## Additional Information Application & Interview Process * As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. * Close date for applications but may close early: 2nd July 2026 * Interviews due to take place 9th and 13th July2026 Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications. Salary: £36,900 to £39,900 Contract: Permanent Full-Time 35 hours per week Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered Benefits you’ll LOVE: * Flexible working. We’re happy to discuss flexible working at the interview stage. * 25 days annual leave (exclusive of Bank Holidays) * Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) * Loan schemes for bikes; computers and season tickets * Continuous professional development opportunities. * Industry-leading training programmes * Wellbeing and Employee Assistance Programmes * Enhanced bereavement, family friendly and sickness benefits * Access to Blue Light Card membership * Subsidised Eye Care At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [recruitment@mariecurie.org.uk](mailto:recruitment@mariecurie.org.uk). Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.", "summaryDescription" : "Case for Support Lead at Marie Curie. Skills: Case for Support, Fundraising campaigns, Narrative development. Create compelling case for support narratives. Articulate need, solution, and impact", "postedDate" : "2026-06-12T16:27:31.000", "createdAt" : "2026-06-13T21:33:25.997", "lastUpdated" : "2026-06-15T07:48:15.474", "ingestTimestamp" : "2026-06-13T21:33:25.997", "mongoId" : "6a2c714774d8ee00a092dcd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Interpreting data", "Interpreting budget information", "Leadership", "Critical thinking", "Case for Support", "Fundraising campaigns", "Narrative development", "Cause-led communications", "Evaluation work", "Financial literacy", "End-of-life care", "Charity sector", "Non-profit fundraising", "Clinical services", "Research", "Policy work" ], "skillCount" : 16, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5ea674d8ee00a08e59fd", "title" : "Peer Support & Front Desk Coordinator", "company" : "Forge Health", "industry" : "Healthcare", "salary" : { "min" : 22.0, "max" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Philadelphia, Pennsylvania, United States", "locations" : [ "Philadelphia", "Pennsylvania", "United States" ], "timestamp" : "2026-06-15T02:45:03.039", "fingerprint" : "ca3114762396c55964e3568a0e93bd6159203d6a70a93ba0059fb6302b8c18ae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/forgehealth/jobs/6020445004", "externalId" : "6020445004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Philadelphia", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9527237,-75.1635262" } ], "locationText" : "Philadelphia, Pennsylvania, United States", "professionalSkills" : [ "Facility management", "Compliance documentation", "Medical record requests", "Client orientation" ], "hardSkillsList" : [ "UDS uploads" ], "hardSkills" : [ { "name" : "UDS uploads", "level" : "intermediate" } ], "majorSkills" : "Peer support, Front desk operations, Administrative support", "majorSkillsList" : [ "Peer support", "Front desk operations", "Administrative support" ], "coreResponsibilities" : "Open the office, Maintain a clean environment, Maintain a safe environment, Report maintenance needs, Document compliance logs, Greet clients, Greet visitors, Check in clients, Check in visitors, Manage phones, Manage messages, Support client scheduling, Coordinate supply ordering, Manage inventory, Process medical record requests, Track medical record requests, Complete UDS uploads, Monitor UDS uploads, Facilitate new client orientation, Explain clinic processes, Explain group schedules, Explain client rights, Explain client responsibilities, Explain available support resources, Conduct outreach calls, Encourage group engagement, Problem-solve attendance barriers, Co-facilitate peer groups, Model recovery principles, Support group norms, Collaborate with clinical teams, Collaborate with medical teams, Collaborate with billing teams, Ensure accurate documentation, Ensure accurate scheduling, Ensure accurate follow-up", "teamCollaboration" : "Clinical teams; Medical teams; Billing teams", "domainKnowledge" : "Behavioral health; Mental health; Substance use; Recovery principles; Trauma-informed care", "domainList" : [ "behavioral-health", "mental-health", "substance-use", "recovery-principles", "trauma-informed-care" ], "domainSpecificKnowledge" : [ "Behavioral health", "Mental health", "Substance use", "Recovery principles", "Trauma-informed care" ], "toolProficiency" : [ "EMR", "Basic office software" ], "documentationSkills" : "Compliance documentation; Medical record documentation", "continuousLearning" : "Annual continuing education; Professional development; Advanced licensure; Certifications financing", "problemSolvingSkills" : "Problem-solving barriers", "qualificationsBasic" : "Lived experience of recovery, Prior experience in behavioral health, Prior experience in medical front desk, Prior experience in customer service, Comfort using EMR, Comfort using basic office software", "qualificationsPreferred" : "Communication skills, Organization skills, Multitasking skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About us: Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us! Who we’re looking for: The Peer Administrator serves as the first point of contact for clients and visitors, ensuring a welcoming, organized, and recovery‑oriented clinic environment. This role combines front desk operations, peer support, and administrative responsibilities to support smooth daily clinic functioning. Please note, this position is in-person Monday through Friday at our Philadelphia, PA office. The compensation range is $22-25/hr, this salary range reflects total compensation but it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location. What you’ll be doing: Facility management including opening the office, maintaining a clean and safe environment, and reporting maintenance needs. Maintain and document compliance logs in alignment with clinic policies and regulatory standards. Greet and check in clients and visitors, ensuring a warm, professional, and trauma‑informed experience. Manage front desk operations including phones, messages, and real‑time scheduling support for client needs. Coordinate supply ordering and inventory to ensure clinic materials and forms are consistently available. Process and track medical record requests, ensuring confidentiality and timely release of information. Complete and monitor UDS uploads and related documentation in the electronic health record or designated system. Facilitate new client orientation, explaining clinic processes, group schedules, rights and responsibilities, and available support resources. Conduct outreach calls to clients missing from group, encouraging engagement and problem‑solving barriers to attendance. Attend and, as appropriate, co‑facilitate peer groups, modeling recovery principles and supporting group norms. Collaborate with clinical, medical, and billing teams to ensure accurate documentation, scheduling, and follow‑up. What you'll need: Lived experience of recovery (SUD or MH) and willingness to share appropriately in a professional setting Prior experience in behavioral health, medical front desk, or customer service preferred. Strong communication, organization, and multitasking skills, with comfort using EMR and basic office software. Why Forge? The opportunity: Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values: Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely Reciprocal: Without mutual trust and commitment, there can be no progress Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others The package: At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people: Competitive salary aligned with your experience Comprehensive paid time off package Annual time off to volunteer Parental leave Annual continuing education allocations Competitive medical, dental, and vision package Annual subscription to a leading meditation app An environment that fosters professional development including financing for advanced licensure and certifications Internal supervision opportunities Dedicated, motivated team and chance to be part of a highly ambitious medical startup Modern, elegant, and high-end work environment Please note: most benefits listed apply to the majority of positions, though eligibility may vary by role, full‑time/part‑time status, and length of service. Specific benefit details and any role‑based exceptions will be provided during the offer stage. We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws. We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.", "summaryDescription" : "Peer Support & Front Desk Coordinator at Forge Health. Skills: Peer support, Front desk operations, Administrative support. Open the office. Maintain a clean environment", "postedDate" : "2026-06-12T22:21:25.798", "createdAt" : "2026-06-12T22:21:25.798", "lastUpdated" : "2026-06-15T02:45:03.039", "ingestTimestamp" : "2026-06-12T22:21:25.798", "mongoId" : "6a2c5ea674d8ee00a08e59fd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "UDS uploads", "Peer support", "Front desk operations", "Administrative support", "Facility management", "Compliance documentation", "Medical record requests", "Client orientation", "Behavioral health", "Mental health", "Substance use", "Recovery principles", "Trauma-informed care", "EMR", "Basic office software" ], "skillCount" : 15, "jobCategory" : "other", "jobSubcategory" : "clinical-care", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2cc45674d8ee00a0a0d024", "title" : "Desktop Support Technician (Entry Level)", "company" : "Pacific Coast Trane", "industry" : "Technology", "salary" : { "min" : 52000.0, "max" : 68000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry Level Desktop Support Technician in Sunnyvale, United States, adjusted for the technology industry and company size." }, "location" : "Sunnyvale, CA", "locations" : [ "Sunnyvale", "CA" ], "timestamp" : "2026-06-16T04:35:12.874", "fingerprint" : "26d2cfb830f1d1efcec23b31ea90548b97741925cb03813f3cc8b90e6b612c39", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pacific-coast-trane.breezy.hr/p/c502aa491252-desktop-support-technician-entry-level-it", "externalId" : "c502aa491252", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3688301,-122.0363490" } ], "locationText" : "Sunnyvale, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Provide excellent customer s", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Pacific Coast Trane is seeking a motivated and detail oriented Desktop Support Technician to join our team in Sunnyvale, CA. This is an excellent opportunity for individuals starting their career in IT, offering hands-on experience and room to grow. Job Responsibilities Provide excellent customer s", "summaryDescription" : "Desktop Support Technician (Entry Level) at Pacific Coast Trane. Provide excellent customer s", "createdAt" : "2026-06-14T21:06:08.902", "lastUpdated" : "2026-06-16T04:35:12.874", "ingestTimestamp" : "2026-06-14T21:06:08.902", "mongoId" : "6a2cc45674d8ee00a0a0d024", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 68000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a473574d8ee00a05d899c", "title" : "Help Desk Tier Support", "company" : "C3EL", "salary" : { "min" : 14000.0, "max" : 22000.0, "currency" : "BHD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Help Desk Tier Support in Bahrain, adjusted for senior seniority, government industry, and NSA city tier." }, "location" : "Customer Site", "locations" : [ "Customer Site" ], "certifications" : [ "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "timestamp" : "2026-06-13T20:53:31.473", "fingerprint" : "9a5e76bd9033af131f1bdbdf4eebbac43cdf622e7170772de345be0d4d796329", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/c3el/jobs/5160291007", "externalId" : "5160291007", "structuredLocations" : [ { "country" : "Bahrain", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Bahrain", "minimumEducation" : "Associate's", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "IP troubleshooting, Network troubleshooting, Microsoft domain", "professionalSkills" : [ "Customer support", "Customer-focused assistance" ], "hardSkillsList" : [ "Laptop imaging", "Deployment", "Account management", "Permissions management", "Mailbox management", "Email troubleshooting", "Printer troubleshooting", "Printer configuration" ], "hardSkills" : [ { "name" : "Laptop imaging", "level" : "intermediate" }, { "name" : "Deployment", "level" : "intermediate" }, { "name" : "Account management", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Mailbox management", "level" : "intermediate" }, { "name" : "Email troubleshooting", "level" : "intermediate" }, { "name" : "Printer troubleshooting", "level" : "intermediate" }, { "name" : "Printer configuration", "level" : "intermediate" } ], "majorSkills" : "Help Desk Support, Troubleshooting, User account management", "majorSkillsList" : [ "Help Desk Support", "Troubleshooting", "User account management" ], "coreResponsibilities" : "Perform laptop imaging, Perform deployment, Conduct IP troubleshooting, Conduct network troubleshooting, Create user accounts, Manage user accounts, Add computers to domain, Remove computers from domain, Assign users to groups, Apply necessary permissions, Create Exchange mailboxes, Manage Exchange mailboxes, Diagnose email issues, Resolve email issues, Troubleshoot printers, Configure printers, Map shared printers, Document support actions, Document troubleshooting steps", "domainKnowledge" : "Military environment", "domainList" : [ "military-environment" ], "domainSpecificKnowledge" : [ "Military environment" ], "toolProficiency" : [ "Microsoft domain", "Exchange" ], "communicationSkills" : "Customer-focused assistance", "documentationSkills" : "Document support actions; Document troubleshooting steps", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Secret clearance, US Citizenship required, 10% travel", "qualificationsBasic" : "Active US Government issued Secret clearance, US Citizenship required, 7 years of experience with IT systems, 4 years in IT customer support, 2 years experience in military environment, A+CE or CCNA-Security or CND or Network+ CE or SSCP certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Job Title: Help Desk Tier I Support Security Clearance: Secret Location: NSA, Bahrain (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a Help Desk Tier I Support to join our team in Bahrain. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities will include, but not be limited to: Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications: An Active, in-scope US Government issued Secret clearance. Due to the nature of the work and contract requirements, US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP. Able to travel to support mission up to 10%. Education: Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.", "summaryDescription" : "Help Desk Tier Support at C3EL. Skills: Help Desk Support, Troubleshooting, User account management. Perform laptop imaging. Perform deployment", "postedDate" : "2026-06-11T20:12:12.786", "createdAt" : "2026-06-11T20:12:12.786", "lastUpdated" : "2026-06-13T20:53:31.473", "ingestTimestamp" : "2026-06-11T20:12:12.786", "mongoId" : "6a2a473574d8ee00a05d899c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Laptop imaging", "Deployment", "Account management", "Permissions management", "Mailbox management", "Email troubleshooting", "Printer troubleshooting", "Printer configuration", "Help Desk Support", "Troubleshooting", "User account management", "Customer support", "Customer-focused assistance", "Military environment", "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP", "Microsoft domain", "Exchange" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "information-technology", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2a4e6274d8ee00a05eeef9", "title" : "Activities Coordinator", "company" : "Summerset", "industry" : "Hospital And Health Care", "salary" : { "min" : 52000.0, "max" : 75000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Activities Coordinator in Christchurch, New Zealand, adjusted for mid-seniority and the healthcare industry." }, "location" : "Christchurch, Canterbury Region, New Zealand", "locations" : [ "Christchurch", "Canterbury Region", "New Zealand" ], "certifications" : [ "LCQ qualification", "Current first aid certificate" ], "timestamp" : "2026-06-14T23:24:43.430", "fingerprint" : "709a7403255ee543197b4cea4c240e5d84772525f2e11e6a2f6359196399e95c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Summerset1/744000131579189-activities-coordinator", "externalId" : "744000131579189", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Christchurch", "state" : "Canterbury Region", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-35.1938353,174.2947014" } ], "locationText" : "Christchurch, Canterbury Region, New Zealand", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "Microsoft Outlook, Word, Excel, PowerPoint, Publisher", "professionalSkills" : [ "Event planning", "Hospitality", "Aged care" ], "hardSkillsList" : [ "Computer literacy" ], "softSkillsList" : [ "Interpersonal skills", "Written communication skills", "Organisational skills" ], "hardSkills" : [ { "name" : "Computer literacy", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Written communication skills" }, { "name" : "Organisational skills" } ], "majorSkills" : "Activities coordination, Event facilitation, Resident support", "majorSkillsList" : [ "Activities coordination", "Event facilitation", "Resident support" ], "coreResponsibilities" : "Plan activities and events, Facilitate engaging activities, Facilitate engaging events, Support vulnerable residents, Maintain communication with families, Decorate for events, Create themed experiences, Deliver exercise programs, Organise outings, Coordinate sporting events, Coordinate recreational events", "domainKnowledge" : "Aged care; Elderly care", "domainList" : [ "aged-care", "elderly-care" ], "domainSpecificKnowledge" : [ "Aged care", "Elderly care" ], "toolProficiency" : [ "Microsoft Outlook", "Word", "Excel", "PowerPoint", "Publisher" ], "communicationSkills" : "Written communication", "innovationCreativity" : "Creative flair", "specialRequirements" : "Good level of fitness", "qualificationsBasic" : "LCQ qualification, Current driver license, Current first aid certificate", "qualificationsPreferred" : "Experience in events, Experience in hospitality, Experience in aged care", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You can help bring our villages to life! At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents. We are looking for an energetic and creative Activities Coordinator to join ourCasebrook village. Ideally you will have experience in events, hospitality or aged care, but more important to us will be your genuine care of people from all walks of life. You will plan and facilitate a variety of engaging activities and events for our residents, including special celebrations such as the Mid-Winter extravaganza, Oktoberfest and Chinese new Year (to name a few). Your role will ensure that residents receive exceptional support, managing the needs of vulnerable residents and maintaining effective communication with their families. With your creative flair, you'll bring celebrations to life by decorating and creating themed experiences around key calendar events. A good level of fitness will also be beneficial for delivering exercise programs, organising regular outings, and coordinating sporting and recreational events. This permanent role workingMonday - Friday, 40 hours per week. Please [click here](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/657972c8491bc258670e0a2b/1c21196d-e4b6-48e9-8301-3759519f5d75?r=s3-eu-central-1) to view the full job description. ## Qualifications About you: * LCQ qualification (or prepared to undertake training) * A current driver license * Positive “can-do” attitude that results in a harmonious relationship for staff and residents * Excellent interpersonal skills with the ability to convey an idea and inspire enthusiasm and interest * A genuine interest in working with older people and a positive attitude to ageing * Good written communication skills that target the audience and medium appropriately * Strong organisational skills with the ability to multi-task * Computer literacy with using Microsoft Outlook (Word, Excel, PowerPoint, Publisher) * Current first aid certificate At Summerset, we believe diversity strengthens our team and enriches the care we provide. We welcome applications from people of all backgrounds, experiences, and walks of life—including those with transferable skills from other industries. You may not tick all the requirements, and that’s okay; we value what you bring to the table and look at the whole individual. We’re committed to creating a workplace where everyone feels valued, respected, and supported to thrive. Equal opportunity is at the heart of how we recruit, and we encourage you to bring your unique perspective and passion to our team. ## Additional Information Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include: * Southern Cross Health Essentials Insurance * Full uniform provided * Birthday leave * Discounts at a range of suppliers Next Steps: Applications for this role will close on 01/07/2026. This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!", "summaryDescription" : "Activities Coordinator at Summerset. Skills: Activities coordination, Event facilitation, Resident support. Plan activities and events. Facilitate engaging activities", "postedDate" : "2026-06-11T01:40:54.000", "createdAt" : "2026-06-11T23:54:11.093", "lastUpdated" : "2026-06-14T23:24:43.430", "ingestTimestamp" : "2026-06-11T23:54:11.093", "mongoId" : "6a2a4e6274d8ee00a05eeef9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Computer literacy", "Interpersonal skills", "Written communication skills", "Organisational skills", "Activities coordination", "Event facilitation", "Resident support", "Event planning", "Hospitality", "Aged care", "Elderly care", "LCQ qualification", "Current first aid certificate", "Microsoft Outlook", "Word", "Excel", "PowerPoint", "Publisher" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "Casebrook Village", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "69dde4492beec4dd3d9a332a", "title" : "Group Lead for the Construction and Field Support Section - Bridge Division", "company" : "TxDOT", "industry" : "Government", "salary" : { "min" : 103000.0, "max" : 139550.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "UST-Texas-Austin-Stassney Hq - Main", "locations" : [ "UST-Texas-Austin-Stassney Hq - Main", "Yearly", "Exempt,
Stassney Hq - Main (SHQMAIN)
6230 East Stassney Lane
Austin, 78744

, Stassney Hq - Main" ], "certifications" : [ "Professional Engineer (PE) license" ], "timestamp" : "2026-06-16T00:17:58.498", "fingerprint" : "81caf017cf7c9dd94c92b25a47387be78f671286bfadb1801cad91455288951e", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa009.taleo.net/careersection/ex/jobdetail.ftl?job=43604", "externalId" : "43604", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Transportation engineering, Structural analysis, Bridge design, Bridge repair, Bridge rehabilitation", "professionalSkills" : [ "Engineering leadership", "Construction management", "Field support" ], "hardSkillsList" : [ "Structural engineering", "Construction inspection" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Structural engineering", "level" : "intermediate" }, { "name" : "Construction inspection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Bridge construction, Field support, Engineering leadership", "majorSkillsList" : [ "Bridge construction", "Field support", "Engineering leadership" ], "coreResponsibilities" : "Lead engineers and inspectors, Provide construction support, Provide field support, Support bridge projects statewide, Provide bridge construction guidance, Perform structural analyses, Design bridge repair solutions, Design bridge rehabilitation solutions, Train districts on bridge repairs", "teamCollaboration" : "Bridge Division; Construction and Maintenance Branch", "domainKnowledge" : "Texas Bridge Program", "domainList" : [ "texas-bridge-program" ], "domainSpecificKnowledge" : [ "Texas Bridge Program" ], "problemSolvingSkills" : "Structural analysis", "specialRequirements" : "Statewide travel required", "qualificationsBasic" : "10+ years of experience in transportation engineering, Bachelor's degree in Engineering, Professional Engineer (PE) license", "qualificationsPreferred" : "Master's degree in Engineering preferred, Experience with bridge construction and maintenance preferred, Experience leading engineering teams preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "TxDOT’s Bridge Division is looking to hire a Group Lead for the Construction and Field Support Section of the Construction and Maintenance Branch. The Construction and Maintenance Branch provides bridge construction guidance, performs structural analyses and designs solutions for bridge repair/rehabilitation, and trains districts to perform bridge repairs with in-house personnel. This employee will lead a group of engineers and construction inspectors in providing construction and field related support for bridge projects across the state. This employee will be based in Austin, TX but is expected to travel statewide as job duties require. Texas’ inventory of over 57,000 bridges is 28,000 more than any other state, and more than the combined inventories of 17 states. For more information on the Texas Bridge Program, go to https://www.txdot.gov/government/reports/texas-bridges.html. If you are looking for a career as part of a diverse workforce of over 13,000 employees statewide and you have the technical and leadership skills to help lead the largest bridge program in the country, let’s talk! The work location is 6230 E Stassney Lane, Austin, TX 78744 Transportation Engineer III: B26: $103,000 – $126,000 yearly Transportation Engineer IV: B27: $107,000 - $133,000 yearly Transportation Engineer V: B28: $109,650 - $139,550 yearly 103,000.00 139,550.00", "summaryDescription" : "Group Lead for the Construction and Field Support Section - Bridge Division at TxDOT. Skills: Bridge construction, Field support, Engineering leadership. Lead engineers and inspectors. Provide construction support", "createdAt" : "2026-06-14T20:47:58.223", "lastUpdated" : "2026-06-16T00:17:58.498", "ingestTimestamp" : "2026-06-14T20:47:58.223", "mongoId" : "69dde4492beec4dd3d9a332a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 103000, "salaryAnnualMax" : 139550, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Structural engineering", "Construction inspection", "Leadership", "Bridge construction", "Field support", "Engineering leadership", "Construction management", "Texas Bridge Program", "Professional Engineer (PE) license" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfa7274d8ee00a0a9ee33", "title" : "Desktop Support Technician", "company" : "Qode", "industry" : "Hospital & Health Care", "salary" : { "min" : 23.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Florida, Florida, United States", "locations" : [ "Florida, Florida, United States" ], "timestamp" : "2026-06-15T22:32:06.916", "fingerprint" : "7832793d87bfd8ec8ede014c1b241905796437fd494b17e9fa7597965893a72f", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/4A943601E8/apply", "externalId" : "4A943601E8", "industryFunction" : { }, "locationPoint" : "41.33176,-74.35682", "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "employmentType" : "CONTRACT", "experienceMinYears" : 3, "experienceMaxYears" : 5, "technicalSkills" : "Active Directory, SCCM, Microsoft Office", "professionalSkills" : [ "Time management", "Organizational skills" ], "hardSkillsList" : [ "PC imaging", "Deployment", "Hardware troubleshooting", "Software troubleshooting", "Peripheral troubleshooting" ], "softSkillsList" : [ "Dependable" ], "hardSkills" : [ { "name" : "PC imaging", "level" : "intermediate" }, { "name" : "Deployment", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Peripheral troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Dependable" } ], "majorSkills" : "Desktop support, Active Directory, SCCM", "majorSkillsList" : [ "Desktop support", "Active Directory", "SCCM" ], "coreResponsibilities" : "Provide desktop support, Provide technical support, Support Active Directory functions, Manage user accounts, Troubleshoot user accounts, Perform PC imaging, Perform deployments, Perform hardware rollouts, Perform software rollouts, Utilize SCCM for system management, Utilize SCCM for deployments, Utilize SCCM for updates, Troubleshoot Microsoft Office, Troubleshoot enterprise applications, Manage workstation cabling, Organize workstation cabling, Respond to service requests, Respond to incidents, Prioritize tickets, Meet SLA expectations, Maintain professionalism, Adhere to hospital policies, Work collaboratively with IT teams, Remain self-directed", "teamCollaboration" : "Work with IT teams", "domainKnowledge" : "Hospital environment; Healthcare environment", "domainList" : [ "hospital-environment", "healthcare-environment" ], "domainSpecificKnowledge" : [ "Hospital environment", "Healthcare environment" ], "toolProficiency" : [ "SCCM", "Microsoft Office" ], "problemSolvingSkills" : "Technical troubleshooting", "specialRequirements" : "100% Onsite, Overtime as needed", "qualificationsBasic" : "3-5 years desktop support experience, Active Directory experience, SCCM experience, PC imaging experience, Microsoft Office experience, Hardware troubleshooting, Software troubleshooting, Peripheral troubleshooting, Hospital environment experience", "qualificationsPreferred" : "Experience with SCCM for system management, Experience with SCCM for deployments, Experience with SCCM for updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Desktop Support Technician (Contract)** **Location:** Tampa, FL **Work Arrangement:** 100% Onsite **Schedule:** Monday–Friday, 8:00 AM – 4:30 PM (1st shift) **Contract Length:** Until the end of 2026 (possible end of January 2027) **Hourly Pay Rate:** $23/hr.-$26/hr. **Overtime:** As needed **Summary** We are seeking a highly motivated **Desktop Support Technician** to join a fast‑paced healthcare environment in Tampa, FL. This is a fully onsite contract role supporting end users in a hospital setting. The ideal candidate will have strong technical troubleshooting skills, excellent time management, and the ability to work independently while providing high‑quality support in a clinical environment. **Responsibilities** * Provide desktop and technical support to end users in a hospital setting * Support Active Directory functions, including user account management and troubleshooting * Perform PC imaging, deployment, and hardware/software rollouts * Utilize SCCM for system management, deployments, and updates * Troubleshoot Microsoft Office and other standard enterprise applications * Manage and organize workstation cabling and cable management * Respond to service requests and incidents in a fast‑paced environment * Prioritize tickets effectively while meeting SLA and time management expectations * Maintain professionalism and adhere to hospital policies and procedures * Work collaboratively with IT teams while remaining self‑directed **Requirements** * 3–5 years of hands‑on desktop support experience * Experience working with: * Active Directory (AD) * SCCM * PC imaging and deployments * Microsoft Office * Strong understanding of hardware, software, and peripheral troubleshooting * Ability to work in a **hospital / healthcare environment** * Excellent time management and organizational skills * Self‑motivated, dependable, and willing to take initiative * Comfortable working in a fast‑paced, fully onsite setting * Willingness to work overtime as needed", "summaryDescription" : "Desktop Support Technician at Qode. Skills: Desktop support, Active Directory, SCCM. Provide desktop support. Provide technical support", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T21:53:48.188", "lastUpdated" : "2026-06-15T22:32:06.916", "ingestTimestamp" : "2026-06-14T21:53:48.188", "mongoId" : "6a2cfa7274d8ee00a0a9ee33", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/4A943601E8", "salaryAnnualMin" : 47840, "salaryAnnualMax" : 54080, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "PC imaging", "Deployment", "Hardware troubleshooting", "Software troubleshooting", "Peripheral troubleshooting", "Dependable", "Desktop support", "Active Directory", "SCCM", "Time management", "Organizational skills", "Hospital environment", "Healthcare environment", "Microsoft Office" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055d5f292fd229cf2214c", "title" : "Desktop Support Associate", "company" : "Zelis", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Junior Desktop Support Associate in India, with adjustments for the healthcare industry and company size." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T14:58:24.421", "fingerprint" : "ede9f880c82dcb67fffc9f03efae7e8bfb55eca703c14427f85359796adc3036", "source" : "workday", "language" : "en", "applyUrl" : "https://zelis.wd1.myworkdayjobs.com/ZelisCareers/job/India-Hyderabad/Desktop-Support-Associate_JR111150", "externalId" : "JR111150", "industryFunction" : { }, "locationPoint" : "20.5937,78.9629", "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**About Us** Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. **Why We Do What We Do** In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. **Position Overview** The Desktop Support Associate is responsible for providing technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues. This role supports desktops, laptops, printers, mobile devices, operating systems, business applications, and other IT equipment to ensure smooth day-to-day operations. The Desktop Support Engineer also assists with system installations on-hands, on-feet support, user account setup, device configuration, asset management, incident resolution, and adherence to IT service standards. The ideal candidate should have strong problem-solving skills, customer service orientation, and the ability to work effectively in a fast-paced technical support environment. **Experience Required:** 2–3 Years **Department:** IT Support **Employment Type:** Full-Time **Role Level:** L2 Desktop Support ## Job Summary We are looking for a Desktop Support Engineer with 2–3 years of hands-on experience in supporting end-user computing environments. The candidate will be responsible for providing technical support for Windows and Mac systems, imaging laptops, setting up new user workstations, handling onboarding and offboarding requests, and managing the complete IT asset lifecycle. The ideal candidate should have strong troubleshooting skills, good knowledge of desktop and laptop hardware, experience with operating system deployment, and the ability to support users in a fast-paced IT environment. ## Key Responsibilities ### Desktop, Laptop, and End-User Support Provide day-to-day technical support for desktops, laptops, printers, scanners, monitors, docking stations, mobile devices, and other IT peripherals. Troubleshoot and resolve hardware, software, operating system, network connectivity, VPN, Wi-Fi, printer, and application-related issues. Support users through onsite assistance, remote support tools, email, phone, and ticketing systems. Ensure incidents and service requests are resolved within defined SLA timelines. ## Windows and Mac Support * Provide support for both Windows and macOS devices. * Troubleshoot Windows 11 and macOS-related issues, including login problems, system performance, application errors, OS updates, drivers, permissions, and user profile issues. * Configure and support Microsoft Office / Microsoft 365, Outlook, Teams, browsers, VPN clients, endpoint security tools, and business applications. * Assist users with basic MacBook setup, configuration, software installation, and troubleshooting. ## Laptop Imaging and System Deployment * Perform laptop and desktop imaging, configuration, and deployment for new hires, replacement devices, and hardware refresh activities. * Install and configure operating systems, drivers, security tools, standard applications, and required business software. * Experience with imaging and deployment tools such as SCCM, Microsoft Intune, Autopilot, MDT, JAMF, or similar tools is preferred. * Ensure all devices are built according to company standards before being handed over to users. ## New User Workstation Setup * Set up complete workstations for new users, including laptops or desktops, monitors, docking stations, keyboards, mice, headsets, printers, and required accessories. * Configure user profiles, email, VPN, Wi-Fi, mapped drives, printers, collaboration tools, and business applications. * Ensure the workstation is fully functional before the user’s start date or scheduled handover. * Provide basic orientation to users on accessing systems, applications, and IT support channels. ## Onboarding and Offboarding Support * Handle end-to-end IT onboarding requests for new employees, contractors, and consultants. * Prepare, image, configure, and assign laptops and accessories for new users. * Coordinate with HR, facilities, security, and other IT teams to ensure smooth onboarding. * Support offboarding activities by collecting IT assets, disabling access as per process, backing up or transferring data where required, and ensuring devices are wiped or reimaged for reuse. * Maintain proper documentation for asset assignment, return, and closure of onboarding/offboarding requests. ## Asset Management Lifecycle * Perform end-to-end IT asset management activities, including receiving, tagging, inventory updates, allocation, movement, recovery, repair tracking, refresh, disposal, and audit support. * Maintain accurate records of laptops, desktops, monitors, docking stations, accessories, and other IT equipment. * Track asset assignment and return during onboarding, offboarding, replacement, and hardware refresh processes. * Ensure asset data is updated in asset management tools, ticketing systems, or inventory trackers. * Assist with periodic physical asset verification and reconciliation. ## Active Directory and Access Support * Perform basic Active Directory tasks such as user account checks, password resets, account unlocks, group membership validation, and login troubleshooting. * Coordinate with identity and access management teams for access provisioning or escalations. * Support user access setup for standard business applications as per approved requests. ## Ticketing and Documentation * Log, update, track, and close incidents and service requests using ticketing tools such as ITSM tool. * Maintain clear ticket notes, troubleshooting steps, user communication, and resolution details. * Create and update standard operating procedures, knowledge base articles, and troubleshooting guides. * Escalate unresolved or complex issues to the appropriate IT team while ensuring proper follow-up. ## Required Skills * 2–3 years of experience in desktop support, IT helpdesk, or end-user computing support * Hands-on experience supporting Windows and Mac devices * Experience in laptop imaging, configuration, and deployment * Good knowledge of Windows 11 and macOS troubleshooting * Experience setting up new user workstations * Experience handling onboarding and offboarding IT requests * Knowledge of end-to-end IT asset lifecycle management * Basic understanding of Active Directory * Experience with Microsoft Office / Microsoft 365, Outlook, Teams, VPN, and endpoint security tools * Basic networking knowledge, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN * Experience with printers, scanners, docking stations, monitors, and other peripherals * Familiarity with ticketing and asset management tools * Strong documentation and communication skills ## Preferred Skills * Experience with SCCM, Intune, Autopilot, MDT, JAMF, or similar deployment tools * Knowledge of ITIL-based incident and service request, Asset management * Experience working in a corporate IT support environment * Basic knowledge of endpoint management and security compliance * Certifications such as ITIL Foundation, or Microsoft certifications would be an added advantage ## Required Qualifications * Bachelor’s degree, diploma, or equivalent qualification in Computer Science, Information Technology, or a related field. * 2–3 years of relevant experience in desktop support, technical support, IT helpdesk, or end-user support roles. ## Soft Skills * Strong communication and interpersonal skills. * Customer-focused attitude with the ability to support users professionally. * Good problem-solving and analytical skills. * Ability to prioritize multiple tickets and tasks. * Ability to work independently and as part of a team. * Willingness to learn new tools, technologies, and support processes. **Commitment to Diversity, Equity, Inclusion, and Belonging** At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. **Equal Employment Opportunity** Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Accessibility Support** We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [_talentacquisition @zelis.com_](mailto:talentacquisition@zelis.com?subject=Accessibility%20Support%20Request).", "summaryDescription" : "Desktop Support Associate at Zelis", "postedDate" : "2026-06-12T03:44:16.957", "createdAt" : "2026-06-16T03:44:16.946", "lastUpdated" : "2026-06-16T14:58:24.421", "ingestTimestamp" : "2026-06-16T03:44:16.946", "mongoId" : "6a3055d5f292fd229cf2214c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://zelis.wd1.myworkdayjobs.com/ZelisCareers/job/India-Hyderabad/Desktop-Support-Associate_JR111150", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69fd301c4c40e2acd1b225a1", "title" : "Analyst for Strategy and Operations", "company" : "Pyrovio", "industry" : "Consulting", "salary" : { "min" : 75000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Analyst for Strategy and Operations in Ann Arbor, United States, adjusted for the consulting industry and company size." }, "location" : "Ann Arbor, MI", "locations" : [ "Ann Arbor", "MI" ], "timestamp" : "2026-06-15T11:28:58.757", "fingerprint" : "214997a7cde4ce7e15fdc86ef7f4a70ee29b9b8cc695cd235560ac2cb470187a", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pyrovio.breezy.hr/p/e6454ff51b6c-analyst-for-strategy-and-operations", "externalId" : "e6454ff51b6c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Operational metrics" ], "hardSkills" : [ { "name" : "Operational metrics", "level" : "intermediate" } ], "majorSkills" : "Strategy, Operations", "majorSkillsList" : [ "Strategy", "Operations" ], "coreResponsibilities" : "Manage processes, Coordinate cross-functionally, Manage vendors, Manage stakeholders, Plan resources, Improve continuously", "outcomesObjectives" : "Achieve performance excellence", "qualificationsBasic" : "US Citizen or Green Card", "rawDescription" : "Are you passionate about strategy and operations with a desire to work with a rapidly growing consultancy helping Fortune 500 companies achieve performance excellence? Must be a US Citizen or hold Green Card Status. About Us: We are passionate about strategy and operations particularly in asset-hea", "summaryDescription" : "Analyst for Strategy and Operations at Pyrovio. Skills: Strategy, Operations. Manage processes. Coordinate cross-functionally", "createdAt" : "2026-06-13T23:55:02.087", "lastUpdated" : "2026-06-15T11:28:58.757", "ingestTimestamp" : "2026-06-13T23:55:02.087", "mongoId" : "69fd301c4c40e2acd1b225a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 95000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Operational metrics", "Strategy", "Operations", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.85 }, { "id" : "69dde4492beec4dd3d9a326d", "title" : "Intern Support Technician for Human Resources", "company" : "TxDOT", "industry" : "Government", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Intern Support Technician in Fort Worth, TX, adjusted for government industry and internship employment type." }, "location" : "UST-Texas-Fort Worth-Ft Worth District Headquarters", "locations" : [ "UST-Texas-Fort Worth-Ft Worth District Headquarters", "Hourly", "Nonexempt,
Ft Worth District Headquarters (02DISTHQ)
2501 SOUTHWEST LOOP 820
Fort Worth, 76133

, Ft Worth District Headquarters" ], "timestamp" : "2026-06-15T11:59:02.739", "fingerprint" : "b0510819dd32b69696f9f3ffed949544efb7721fd2928dc8d5b7e45252b3d58e", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa009.taleo.net/careersection/ex/jobdetail.ftl?job=43957", "externalId" : "43957", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Worth", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7531770,-97.3327459" } ], "locationText" : "Fort Worth, Texas, United States", "employmentType" : "INTERNSHIP", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "majorSkills" : "Human Resources", "majorSkillsList" : [ "Human Resources" ], "domainKnowledge" : "Human Resources", "domainList" : [ "human-resources" ], "domainSpecificKnowledge" : [ "Human Resources" ], "qualificationsBasic" : "Enrolled in high school or institution of higher education", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "TxDOT's Human Resources Northwest Branch is looking for a year-round Intern Support Technician based in Fort Worth, Texas. This position will allow you to develop and continue building a diverse skill set in Human Resources that is unmatched. While this position will primarily support the Northwest Branch, you will have hands-on opportunities of involvement in all areas of Human Resources. If you're passionate about working with people and being involved in a wide range of tasks and project assignments, this is the job for you! Join TxDOT and build a career as BIG as TEXAS! TxDOT interns must be enrolled in high school or any institution of higher education, to include a trade/vocational school, whether attending in person or online. *Depending on your availability to work, this opportunity is either part-time or full-time. Work Location: 2501 SOUTHWEST LOOP 820, Fort Worth, 76133 18.00 18.00", "summaryDescription" : "Intern Support Technician for Human Resources at TxDOT. Skills: Human Resources", "createdAt" : "2026-06-14T04:48:48.964", "lastUpdated" : "2026-06-15T11:59:02.739", "ingestTimestamp" : "2026-06-14T04:48:48.964", "mongoId" : "69dde4492beec4dd3d9a326d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 35000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Human Resources" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a21a1f374d8ee00a0ca23a4", "title" : "cook for bar and park", "company" : "Skiptown", "industry" : "Food & Beverage", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level cook in Atlanta, adjusted for the hospitality industry and company size." }, "location" : "ATLANTA, GA", "locations" : [ "ATLANTA", "GA" ], "timestamp" : "2026-06-15T07:46:26.787", "fingerprint" : "f824033c864b301c732e0377025ac529b3d790742e599f56777c2234e3178100", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://skipper.breezy.hr/p/da9dc8287643-cook-for-bar-and-park-full-time-hours-available", "externalId" : "da9dc8287643", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Pizza making", "Sandwich making" ], "hardSkills" : [ { "name" : "Pizza making", "level" : "intermediate" }, { "name" : "Sandwich making", "level" : "intermediate" } ], "majorSkills" : "Pizza making, Sandwich making", "majorSkillsList" : [ "Pizza making", "Sandwich making" ], "coreResponsibilities" : "Make pizzas, Make sandwiches, Stay productive, Cook within health department codes, Work clean, Clean area when done", "qualificationsBasic" : "Cook within health department codes, Work clean", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Great cook position with a small work area. Mainly making pizzas and sandwiches. This is a pretty slow pace position. You must be able to stay productive, cook within health department codes, work clean and clean area when done for the day.", "summaryDescription" : "cook for bar and park at Skiptown. Skills: Pizza making, Sandwich making. Make pizzas. Make sandwiches", "createdAt" : "2026-06-13T23:07:42.113", "lastUpdated" : "2026-06-15T07:46:26.787", "ingestTimestamp" : "2026-06-13T23:07:42.113", "mongoId" : "6a21a1f374d8ee00a0ca23a4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 36000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Pizza making", "Sandwich making" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2ca36274d8ee00a09ab7a6", "title" : "Full Time Activities Assistant (AM)", "company" : "Silverado", "industry" : "Healthcare", "salary" : { "min" : 20.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Berkeley, CA", "locations" : [ "Berkeley", "CA" ], "timestamp" : "2026-06-15T03:21:28.122", "fingerprint" : "0b359c50b8b7241ae06a3168b2ac05fba8880176a9a8eefc47813bc40dbe6000", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/silverado/jobs/5161765007", "externalId" : "5161765007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berkeley", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.8708393,-122.2728630" } ], "locationText" : "Berkeley, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "professionalSkills" : [ "Recreational programming" ], "hardSkillsList" : [ "Memory enrichment activities" ], "softSkillsList" : [ "Compassionate", "Creative", "Dependable" ], "hardSkills" : [ { "name" : "Memory enrichment activities", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Compassionate" }, { "name" : "Creative" }, { "name" : "Dependable" } ], "majorSkills" : "Resident engagement, Activity planning", "majorSkillsList" : [ "Resident engagement", "Activity planning" ], "coreResponsibilities" : "Assist Director of Resident Engagement, Plan daily activity programs, Lead daily activity programs, Organize memory enrichment activities, Facilitate memory enrichment activities, Encourage resident participation, Celebrate resident achievements, Prepare materials for programs, Conduct research for programs, Support music therapy sessions, Support occupational therapy sessions", "teamCollaboration" : "Team-focused environment", "domainKnowledge" : "Memory care; Neurodegenerative conditions; Alzheimer's disease; Dementia", "domainList" : [ "memory-care", "neurodegenerative-conditions", "alzheimer-s-disease", "dementia" ], "domainSpecificKnowledge" : [ "Memory care", "Neurodegenerative conditions", "Alzheimer's disease", "Dementia" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Paid training; Professional development assistance; Tuition reimbursement", "innovationCreativity" : "Creative team member", "specialRequirements" : "Walking, Bending, Lifting up to 50 lbs, Background check, Drug screening, Physical, TB testing", "outcomesObjectives" : "Bring joy to residents; Bring engagement to residents; Bring purpose to residents", "qualificationsBasic" : "High school diploma or equivalent, Verbal and written English skills, Reliable transportation, Valid driver's license, Clean driving record, Comfortable working around animals, Willingness to work with dementia patients", "qualificationsPreferred" : "Previous experience with older adults, Memory care experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Silverado Berkeley, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We’re hiring an Resident Engagement (Activities) Assistant – a creative and compassionate team member who helps bring joy, engagement, and purpose to our residents’ daily lives. This role blends energy, empathy, and imagination to create meaningful moments through recreational programming. Be a difference-maker with a memory care leader! You lead with heart, creativity, and integrity. You’re dependable, enthusiastic, and thrive in a team-focused environment. You’re passionate about helping others live with dignity and joy. What You’ll Be Doing: Assist the Director of Resident Engagement in planning and leading daily activity programs Organize and facilitate memory enrichment activities for small groups Encourage resident participation and celebrate their achievements Prepare materials and conduct research for recreational programs Support music and occupational therapy sessions Qualifications: High school diploma, GED, or educational equivalent required Effective communicator in verbal and written English Reliable transportation to meet attendance and punctuality standards Valid driver’s license and clean driving record required Comfortable working around animals and pets Willingness to work with individuals with Alzheimer’s and other forms of dementia Previous experience with older adults or memory care preferred Active role: walking, bending, lifting (up to 50 lbs.) Why Choose Silverado? Fortune Magazine Best Workplace in Aging Services™ Certified Great Place to Work® Paid training and strong internal mobility Schedule: Full Time, AM shift, Sunday - Thursday, 8:30 AM - 5:00 PM Anticipated pay range $20—$24 USD Silverado offers the following benefits to eligible employees: 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! * Silverado does not accept candidates from outside recruiters or agencies for this role. * California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security EOE/M/F/D/V", "summaryDescription" : "Full Time Activities Assistant (AM) at Silverado. Skills: Resident engagement, Activity planning. Assist Director of Resident Engagement. Plan daily activity programs", "postedDate" : "2026-06-13T21:00:42.509", "createdAt" : "2026-06-13T21:00:42.509", "lastUpdated" : "2026-06-15T03:21:28.122", "ingestTimestamp" : "2026-06-13T21:00:42.509", "mongoId" : "6a2ca36274d8ee00a09ab7a6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 24, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Memory enrichment activities", "Compassionate", "Creative", "Dependable", "Resident engagement", "Activity planning", "Recreational programming", "Memory care", "Neurodegenerative conditions", "Alzheimer's disease", "Dementia" ], "skillCount" : 11, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.85 }, { "id" : "69ce5e3b9bc74574cb6779ea", "title" : "Intern for Testing for Drivability and 48V Operating Strategy", "company" : "Mercedes-Benz AG", "industry" : "Manufacturing", "salary" : { "min" : 21000.0, "max" : 27000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level internship in the automotive industry in Sindelfingen, Germany, adjusted for seniority and company size." }, "location" : "Germany-Baden-Württemberg-Sindelfingen", "locations" : [ "Germany-Baden-Württemberg-Sindelfingen", "Bela-Barenyi-Str Tor 14, , Sindelfingen" ], "timestamp" : "2026-06-15T07:53:41.300", "fingerprint" : "5b0ea176de8f427c55132d1f2c05037521f8d1fea8baf378d3760026e1f439e4", "source" : "taleo", "language" : "de", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=889748", "externalId" : "889748", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sindelfingen", "state" : "Baden-Württemberg", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.7084162,9.0035455" } ], "locationText" : "Sindelfingen, Baden-Württemberg, Germany", "employmentType" : "INTERNSHIP", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Python, MATLAB, Canape, MDA", "professionalSkills" : [ "Test procedure conception", "Data evaluation", "Measurement data analysis", "Technical documentation", "Project reporting" ], "hardSkillsList" : [ "Powertrain simulation", "Automated data evaluation", "Measurement data analysis" ], "softSkillsList" : [ "Flexibility", "Commitment", "Willingness to learn", "Independent work" ], "hardSkills" : [ { "name" : "Powertrain simulation", "level" : "intermediate" }, { "name" : "Automated data evaluation", "level" : "intermediate" }, { "name" : "Measurement data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Flexibility" }, { "name" : "Commitment" }, { "name" : "Willingness to learn" }, { "name" : "Independent work" } ], "majorSkills" : "Drivability testing, Operating strategy development, Powertrain development", "majorSkillsList" : [ "Drivability testing", "Operating strategy development", "Powertrain development" ], "coreResponsibilities" : "Develop test procedures, Implement test procedures, Conceive evaluation tools, Develop evaluation tools, Program evaluation tools, Define test methodologies, Coordinate test methodologies, Analyze measurement data, Interpret measurement data, Identify optimization potentials, Support documentation creation, Support project reports", "teamCollaboration" : "Active participation day-to-day business", "domainKnowledge" : "Powertrain development; Drivability; Electrified powertrains; Hybridized powertrains; Automotive engineering; Internal combustion engines; Control engineering", "domainList" : [ "powertrain-development", "drivability", "electrified-powertrains", "hybridized-powertrains", "automotive-engineering", "internal-combustion-engines", "control-engineering" ], "domainSpecificKnowledge" : [ "Powertrain development", "Drivability", "Electrified powertrains", "Hybridized powertrains", "Automotive engineering", "Internal combustion engines", "Control engineering" ], "toolProficiency" : [ "MS Office" ], "communicationSkills" : "German language skills; English language skills", "documentationSkills" : "Technical documentation; Project reports", "continuousLearning" : "Willingness to learn", "innovationCreativity" : "Innovative evaluation tools", "problemSolvingSkills" : "Identify optimization potentials", "qualificationsBasic" : "Completed basic studies, Bachelor's degree, Very good German language skills, Very good English language skills, Proficient in Python, Proficient in MATLAB, Knowledge of automotive engineering, Knowledge of internal combustion engines, Knowledge of control engineering, MS Office proficiency, Driving license class B", "qualificationsPreferred" : "Affinity for programming", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "In powertrain development at Mercedes-Benz, we are leaders in shaping the mobility of tomorrow. A central focus is on drivability, which significantly influences the subjective driving experience – from spontaneous throttle response and smooth gear changes to a harmonious overall vehicle behavior. Simultaneously, through innovative operating strategies, we optimize the interaction of all powertrain components to ensure maximum efficiency, minimal emissions, and superior performance under all conditions. Our work is always close to the product, so our developments directly flow into the vehicles that will inspire our customers worldwide. To master these complex interrelationships and continuously improve them, we are looking for dedicated talents who want to tackle and overcome upcoming challenges with us. As an intern in our team, you will gain comprehensive insights into the forward-looking development of electrified and hybridized vehicle powertrains. You will be actively involved in current development projects to apply your theoretical knowledge directly in practice. Your main tasks will include the conception of test procedures, the development and further development of toolchains for automatic data evaluation, as well as fundamental measurement data analyses. Within these areas of responsibility, you will gain deep insights into the diverse activities of an engineer in powertrain development. Your Tasks: Development and implementation of test procedures in powertrain simulation environments using Python, for the validation of drivability and operating strategy scopes Conception, development, and programming of innovative evaluation tools and toolchains in MATLAB and Python, for the automated analysis and assessment of drivability and operating strategy Definition and coordination of test and evaluation methodologies in comparison with real test resources such as powertrain test benches or prototype vehicles In-depth analysis and interpretation of test bench, simulation, and vehicle measurement data using MATLAB, Canape, MDA, etc., to identify optimization potentials Support in the creation of technical documentation and project reports Active participation in day-to-day business This is a full-time position, limited to 6 months, and can start from mid-May 2026. Field of Study in Technical studies (e.g., Mechanical Engineering / Automotive Engineering / Electrical Engineering / Control Engineering / Mechatronics / Computer Science), completed basic studies / Bachelor's degree Very good German and English language skills, both written and spoken Profound programming knowledge in Python and MATLAB, knowledge in the areas of automotive engineering / internal combustion engines / control engineering, MS Office Communication skills, flexibility, commitment, affinity for programming, team spirit, willingness to learn, independent work Driving license class B Additional Information: We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as \"relevant for this application\" in the online form and observe the maximum file size of 5 MB. You can find further information on the hiring criteria here . Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees (sbv-sindelfingen@mercedes-benz.com) will gladly support you in the application process. HR Services will be happy to help you with any questions you may have about the application process. You can reach us by email at myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm). Mercedes-Benz AG", "summaryDescription" : "Intern for Testing for Drivability and 48V Operating Strategy at Mercedes-Benz AG. Skills: Drivability testing, Operating strategy development, Powertrain development. Develop test procedures. Implement test procedures", "createdAt" : "2026-06-14T00:42:19.941", "lastUpdated" : "2026-06-15T07:53:41.300", "ingestTimestamp" : "2026-06-14T00:42:19.941", "mongoId" : "69ce5e3b9bc74574cb6779ea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Powertrain simulation", "Automated data evaluation", "Measurement data analysis", "Flexibility", "Commitment", "Willingness to learn", "Independent work", "Drivability testing", "Operating strategy development", "Powertrain development", "Test procedure conception", "Data evaluation", "Technical documentation", "Project reporting", "Drivability", "Electrified powertrains", "Hybridized powertrains", "Automotive engineering", "Internal combustion engines", "Control engineering", "MS Office" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305ca6f292fd229cf62ea0", "title" : "Social Activity Group - Support Worker", "company" : "EACH", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 34.0, "max" : 38.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Healesville, VIC, Australia", "locations" : [ "Healesville", "VIC", "Australia" ], "timestamp" : "2026-06-16T09:01:51.547", "fingerprint" : "66a4d0b308b0b7f55cdc41c464891511510e8fd87003245df17442460891d51c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EACH1/744000132083279-social-activity-group-support-worker", "externalId" : "744000132083279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Healesville", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.6537218,145.5161533" } ], "locationText" : "Healesville, Victoria, Australia", "employmentType" : "PART_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Support clients in social activities, Assist clients with daily living, Promote client independence, Facilitate social interaction, Document client progress, Adhere to safety procedures, Work as part of a team", "teamCollaboration" : "Work as part of a team", "documentationSkills" : "Document client progress", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you ready to make a real impact? If you're someone who thrives in dynamic, hands-on roles and has experience facilitating group, then this role might be for you. * Bring your creativity to a role with purpose as you help older adults maintain independent and enriching lives. * Part-time (Tuesday, Thursday and Friday, 9-4) based at Golden Wattle House in Healesville - Job share will be considered for the right candidates! * $34 - $38.67ph + Super + Generous [Salary Packaging](https://hr.each.com.au/EACHSalPack.pdf) benefits of up to $18,550 We’re looking for an enthusiastic, dedicated individual to be part of our Social Activity Group, where you’ll have the unique opportunity to make a meaningful impact every day. In this role, you’ll work closely with older people in a vibrant, supported social setting, helping them achieve their personal goals and stay connected to their communities. From engaging in stimulating activities that challenge their minds, to sharing heartwarming stories in group settings, you’ll be at the heart of their journey to independence and well-being. What You’ll Do: * Empower Older Adults: Collaborate with clients in the Social Activity Group to help them achieve their goals, live independently, and make decisions that enhance their lives. * Shape the Experience: Actively encourage and support clients to participate in planning and feedback sessions, ensuring that activities reflect their preferences and needs. * Engage and Inspire: Lead exciting outings and creative activities, whether it’s a fun-filled group adventure or a relaxing day at our centre, all designed to enrich their minds and strengthen connections. * Drive with Purpose: Take the wheel of a 12-seater bus, helping clients get to their activities safely and assisting them on and off the vehicle with care. This role is anything but typical, every day brings new opportunities to connect, inspire, and support our clients as they embrace life to the fullest. If you’re ready to make a difference in a fun, rewarding environment, we want to hear from you! Who we’re looking for If you have experience working as a Support Worker , are qualified with a Cert III in Aged Care/Individual Support/Community (Aged) , and enjoy variety in your day, you might be exactly the person we're looking for! * Experience working with older adults. * A proven ability to communicate effectively. * The ability to follow and implement individual service plans, healthcare, and positive behaviour support plans. * A desire to use your skills and experience creating fun and interesting activities that support older adults to engage more consistently with their community and peers. * A positive and energetic approach to engaging with your team and clients. * A valid driver’s licence and willingness to drive a 12 seater bus. ## Qualifications * Cert III in Aged Care/Individual Support/Community (Aged) ## Additional Information What we offer Each is committed to developing our team. At Each you’ll be supported to be your best. We provide: * Work-life balance in this part-time role. * Opportunities for internal career progression within VIC and interstate. * Increase your take home pay with generous Not-for-Profit [Salary Packaging](https://hr.each.com.au/EACHSalPack.pdf). * Professional support and supervision. * Opportunity to purchase additional leave. * Support through a comprehensive Employee Assistance Program for you, and your immediate family members. * Support your wellbeing with access to Fitness Passport, for discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family. * Opportunities to continuously grow and develop. Next steps To view a copy of the full Position Description, click [here](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/63e089201fb7b43f0e9b1069/e603f7c2-a4a8-40ca-a352-f60472e13619?r=s3-eu-central-1). Alternatively, for more information please contact Tania Urquhart (Team Lead - Social Support Group) at Tania.Urquhart@each.com.au Applications close: Tuesday 30th June 2026 * Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today! Our Commitment to Inclusion at Each At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people. Next Steps in the Hiring Process Learn more about next steps, check out our [Hiring Process Guide.](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/63e089201fb7b43f0e9b1069/64d956cd-65a1-4192-9ff2-cc237924148a?r=s3-eu-central-1) We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Join our [Talent Community](https://smrtr.io/kNK7T) and be the first to hear about new Each opportunities!", "summaryDescription" : "Social Activity Group - Support Worker at EACH. Support clients in social activities. Assist clients with daily living", "postedDate" : "2026-06-15T00:30:35.000", "createdAt" : "2026-06-15T23:54:36.890", "lastUpdated" : "2026-06-16T09:01:51.547", "ingestTimestamp" : "2026-06-15T23:54:36.890", "mongoId" : "6a305ca6f292fd229cf62ea0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c629374d8ee00a08f6f41", "title" : "Activities Assistant - Canada Summer Job", "industry" : "Government", "salary" : { "min" : 30000.0, "max" : 40000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level government positions in Vancouver, adjusted for temporary employment." }, "location" : "Vancouver, BC", "locations" : [ "Vancouver, BC" ], "timestamp" : "2026-06-16T07:09:56.789", "fingerprint" : "6e15ae32f56073c674c441eff9a5d4f8715d39fe70e7625cebff7c22fd057897", "source" : "jazzhr", "language" : "en", "externalId" : "QiHiVThpNa", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "TEMPORARY", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Activities Assistant - Canada Summer Job", "createdAt" : "2026-06-14T20:43:34.957", "lastUpdated" : "2026-06-16T07:09:56.789", "ingestTimestamp" : "2026-06-14T20:43:34.957", "mongoId" : "6a2c629374d8ee00a08f6f41", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.85 }, { "id" : "69cf72602beec4dd3d9c6d3c", "title" : "Front Desk", "company" : "B/SPOKE Studios", "industry" : "Sports & Fitness", "salary" : { "min" : 31000.0, "max" : 42000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an Entry-level Front Desk position in Boston, United States, with adjustments for the Sports & Fitness industry and part-time employment." }, "location" : "Boston, MA", "locations" : [ "Boston", "MA" ], "timestamp" : "2026-06-16T02:25:59.165", "fingerprint" : "f56aa7ae79c6af79e6e8b04a9699694c7b846635703500e37f629b45ad0ec4da", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://b-spoke-studios.breezy.hr/p/14a666ec4ea1-front-desk-south-boston", "externalId" : "14a666ec4ea1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Greet and check-in clients, Manage studio appearance, Handle client inquiries, Process payments and sales, Assist with class scheduling", "workSiteFlexibility" : "Onsite", "rawDescription" : "At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life’s pursuits. For many of us, it’s a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a s", "summaryDescription" : "Front Desk at B/SPOKE Studios. Greet and check-in clients. 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