Billtrust
FinTech
DesktopSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Desktop Support Engineer at Billtrust. Skills: Endpoint management, Intune, Azure AD, AI tools. Manage Microsoft Intune-enrolled endpoints. Execute user provisioning workflows”
What You'll Achieve.
Reduce ticket volume; Improve employee experience
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
3+ years enterprise desktop support, Microsoft Intune, Autopilot, Endpoint Manager, Azure Active Directory, Entra ID, Windows 10/11 imaging, MacOS management, ITSM platforms, AI Chat Claude Code, GitHub Copilot, AI assistant tools, AI-powered tools
Nice to Have
Microsoft certifications, PowerShell scripting, Zero-trust security models, EDR tools, VDI support, Cloud-hosted desktop
What You'll Do.
Manage Microsoft Intune-enrolled endpoints
Execute user provisioning workflows
Execute de-provisioning workflows
Build standardized OS images
Maintain standardized OS images
Build deployment profiles
Maintain deployment profiles
Build configuration policies
Maintain configuration policies
Provide Tier 2 desktop support
Resolve escalations from service desk
Monitor endpoint compliance
Monitor security posture
Remediate non-compliant devices
Manage software packaging
Test software deployment
Deploy software through Intune
Deploy software through Company Portal
Maintain application catalog
Administer Microsoft 365 applications
Troubleshoot Microsoft 365 applications
Administer VPN configurations
Troubleshoot VPN configurations
Administer printing infrastructure
Troubleshoot printing infrastructure
Administer collaboration tools
Troubleshoot collaboration tools
Document standard operating procedures
Document knowledge base articles
Collaborate with Security Operations
Investigate security incidents
Remediate endpoint security incidents
Investigate vulnerability findings
Remediate vulnerability findings
Track IT asset lifecycle
Manage IT asset lifecycle
Coordinate procurement
Manage secure disposal
How You'll Work.
Team & Collaboration
Cross-timezone collaboration; IT Services Manager
Communication Scope
Written communication; Verbal communication
Full Job Description
Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. Desktop Support Engineer As a Desktop Support Engineer in the Billtrust GCC Operations Engineering Center, you will be the frontline technical expert responsible for endpoint management, user provisioning, and desktop infra
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