Billtrust

FinTech

DesktopSupportEngineer

₹9–15L ~AI est. India
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Desktop Support Engineer at Billtrust. Skills: Endpoint management, Intune, Azure AD, AI tools. Manage Microsoft Intune-enrolled endpoints. Execute user provisioning workflows”

What You'll Achieve.

Reduce ticket volume; Improve employee experience

Industry & Context.

FinTech
Problems you'll solve

Troubleshooting

What They're Looking For.

Must Have

3+ years enterprise desktop support, Microsoft Intune, Autopilot, Endpoint Manager, Azure Active Directory, Entra ID, Windows 10/11 imaging, MacOS management, ITSM platforms, AI Chat Claude Code, GitHub Copilot, AI assistant tools, AI-powered tools

Nice to Have

Microsoft certifications, PowerShell scripting, Zero-trust security models, EDR tools, VDI support, Cloud-hosted desktop

What You'll Do.

Manage Microsoft Intune-enrolled endpoints

Execute user provisioning workflows

Execute de-provisioning workflows

Build standardized OS images

Maintain standardized OS images

Build deployment profiles

Maintain deployment profiles

Build configuration policies

Maintain configuration policies

Provide Tier 2 desktop support

Resolve escalations from service desk

Monitor endpoint compliance

Monitor security posture

Remediate non-compliant devices

Manage software packaging

Test software deployment

Deploy software through Intune

Deploy software through Company Portal

Maintain application catalog

Administer Microsoft 365 applications

Troubleshoot Microsoft 365 applications

Administer VPN configurations

Troubleshoot VPN configurations

Administer printing infrastructure

Troubleshoot printing infrastructure

Administer collaboration tools

Troubleshoot collaboration tools

Document standard operating procedures

Document knowledge base articles

Collaborate with Security Operations

Investigate security incidents

Remediate endpoint security incidents

Investigate vulnerability findings

Remediate vulnerability findings

Track IT asset lifecycle

Manage IT asset lifecycle

Coordinate procurement

Manage secure disposal

How You'll Work.

Team & Collaboration

Cross-timezone collaboration; IT Services Manager

Communication Scope

Written communication; Verbal communication

Full Job Description

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. Desktop Support Engineer As a Desktop Support Engineer in the Billtrust GCC Operations Engineering Center, you will be the frontline technical expert responsible for endpoint management, user provisioning, and desktop infra

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