DLH
Health and National Security
HelpDeskSupportIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“Help Desk Support Intern at DLH. Skills: Technical support, Incident resolution. Provide responsive support for walk-in customers. Provide ad-hoc desk-side support”
Industry & Context.
Public Trust Clearance
What They're Looking For.
Must Have
Completed 60+ credits, Associate's degree in Computer Science, Cumulative GPA of 2.5 or above, Enrolled in FULL-TIME undergraduate university, One year of general experience, Ability to obtain Public Trust Clearance
Nice to Have
Exceptional customer service, Hands-on experience with COT S software/hardware, Experience with enterprise-level ticketing systems, Experience with iOS/Android
What You'll Do.
Provide responsive support for walk-in customers
Provide ad-hoc desk-side support
Configure phones and tablets for remote use
Resolve incidents within SLAs
Fulfill requests within SLAs
Assist Service Desk Manager
Establish productive working relationships
Maintain effective communications with teammates
Maintain effective communications with users
How You'll Work.
Team & Collaboration
Maintain communication with users; Maintain communication with teammates
Full Job Description
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. Responsibilities Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use. Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements ( SLAs). Assist DIR SD Manager as needed Establish productive working relationships and maintain effective communications with teammates and users. Qualifications Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications. Must have a cumulative GPA of 2.5 or above. Must be enrolled in a FULL-TIME accredited undergraduate university. One year of general experience. Ability to obtain a Public Trust Clearance Desired Qualifications Exceptional customer service Hands-on experience with the installation, conf
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