{ "count" : 49421, "data" : [ { "id" : "6a306768f292fd229cfbca64", "title" : "Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Designer in the US Technology industry, adjusted for remote work and company size." }, "location" : "Remote - USA", "locations" : [ "Remote - USA" ], "timestamp" : "2026-06-16T11:09:08.384", "fingerprint" : "253e83366a340eddff2ea954111a262eb0c3f69c93efa891872971d56bc604a3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7989176", "externalId" : "7989176", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AI", "professionalSkills" : [ "User experience design", "Interface design", "Visual design", "Design systems", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis" ], "hardSkillsList" : [ "High-fidelity design", "Prototyping" ], "hardSkills" : [ { "name" : "High-fidelity design", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "majorSkills" : "Product design, UX design, UI design, Design systems", "majorSkillsList" : [ "Product design", "UX design", "UI design", "Design systems" ], "coreResponsibilities" : "Own and drive end-to-end design process, Translate complex operational workflows, Design for restaurant service realities, Partner with Product, Engineering, and Research, Create polished, high-fidelity artifacts, Make work visible early and often, Champion server and front-of-house perspective, Contribute to design critiques, Integrate emerging AI-first tools", "teamCollaboration" : "Partner with research, product, and engineering; Cross-functional partners; Design critiques", "domainKnowledge" : "Point of Sale systems; Restaurant operations; Hospitality industry", "domainList" : [ "point-of-sale-systems", "restaurant-operations", "hospitality-industry" ], "domainSpecificKnowledge" : [ "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "communicationSkills" : "Storytelling", "continuousLearning" : "Learning new AI tools", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Untangling ambiguity; Breaking down complex workflows", "outcomesObjectives" : "Make moments fast, intuitive, and reliable; Create tools that help staff move with confidence; Reduce errors; Focus on the guest", "qualificationsBasic" : "3+ years in product design, Demonstrated ability to use data and insights, High bar for design excellence, Portfolio shows disciplined process, Innately collaborative, Actively manage stakeholders, Excel at untangling ambiguity, Understand designing for speed and reliability, AI-first design approach, Visual design skills", "qualificationsPreferred" : "Experience with AI-first tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets. Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the \"why\" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy. Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly. Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush. Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs. Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports. Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners. Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised. Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution. What you'll need to thrive (Requirements) You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys. You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features. You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces. 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $133,000—$213,000 USD Zone B $115,000—$184,000 USD Zone C $104,000—$166,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Product Designer, Point of Sale at Toast. Skills: Product design, UX design, UI design, Design systems. Own and drive end-to-end design process. Translate complex operational workflows", "postedDate" : "2026-06-15T23:26:40.949", "createdAt" : "2026-06-15T23:26:40.949", "lastUpdated" : "2026-06-16T11:09:08.384", "ingestTimestamp" : "2026-06-15T23:26:40.949", "mongoId" : "6a306768f292fd229cfbca64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "High-fidelity design", "Prototyping", "Product design", "UX design", "UI design", "Design systems", "User experience design", "Interface design", "Visual design", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis", "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "skillCount" : 16, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306768f292fd229cfbca81", "title" : "Senior Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Senior Product Designer in Boston, MA, with adjustments for seniority, company size, and industry." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:11:18.090", "fingerprint" : "a3854a0eedc16141b9f1f431779b4cb4ca35674f12f10f6345b9c83554c4d2dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7996889", "externalId" : "7996889", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence" ], "hardSkillsList" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Interface design", "level" : "intermediate" }, { "name" : "Visual design", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "Order taking", "level" : "intermediate" }, { "name" : "Modifications", "level" : "intermediate" }, { "name" : "Payments", "level" : "intermediate" }, { "name" : "Table management", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Product design, User experience, Interface design, Visual design", "majorSkillsList" : [ "Product design", "User experience", "Interface design", "Visual design" ], "coreResponsibilities" : "Lead end-to-end design for Point of Sale experiences, Define complex operational workflows, Bring a systems mindset to the POS platform, Identify patterns, Build scalable solutions, Contribute to and evolve the Toast design system, Partner with Product and Engineering leadership, Shape roadmap direction, Surface design risks early, Advocate for the user in prioritization decisions, Design for the realities of restaurant service, Set the standard for reliable software, Make work visible early and often, Use prototypes, systems thinking, and storytelling, Drive alignment and influence product direction, Mentor and develop designers on the team, Raise the collective quality of process, craft, and, Champion the server and front-of-house perspective, Ensure speed, clarity, and reliability, Integrate emerging AI-first tools and methods, Help the broader team integrate AI tools", "teamCollaboration" : "Partner with research, product, and engineering; Partner with Product and Engineering leadership; Cross-functional stakeholders", "domainKnowledge" : "Restaurant technology; Restaurant operations; Point of Sale systems; Front-of-house software", "domainList" : [ "restaurant-technology", "restaurant-operations", "point-of-sale-systems", "front-of-house-software" ], "domainSpecificKnowledge" : [ "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "communicationSkills" : "Clear storytelling", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "5+ years in product design, Track record of driving measurable design impact, Portfolio demonstrates mastery of complex systems, Deep instincts for designing speed and reliability, AI-first design approach, Visual design skills, Mentor and force multiplier", "qualificationsPreferred" : "Experience with AI-first tools and methods", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Senior Product Designer on the Point of Sale team, you will help define what world-class restaurant technology looks and feels like, shaping the experiences that thousands of servers, bartenders, and front-of-house staff depend on every single day to deliver excellent hospitality. Your mission is to raise the bar for how we think about speed, trust, and usability at the most critical touchpoint in the restaurant. Working within the POS team, you will bring both strategic vision and hands-on craft to some of Toast's most complex and high-impact design challenges. You'll partner with research, product, and engineering to deeply understand the workflows that define restaurant service, drive design direction across the platform, and help grow the quality and ambition of the work around you. You'll immerse yourself in the fast-paced reality of restaurant operations to ensure every design decision is grounded in the real world, not just what looks good on a screen. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain, influences beyond their immediate scope, and is relentlessly committed to customer success. If you are ready to lead at the intersection of craft and strategy and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence. Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team. Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system. Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions. Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel like. Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders. Mentor and develop designers on the team, raising the collective quality of process, craft, and judgment. Champion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principles. Integrate emerging AI-first tools and methods into your practice and help the broader team do the same. What you'll need to thrive (Requirements) You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped. You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability. You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority. You excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details right. You have deep instincts for designing speed and reliability into products. You know that for front-of-house staff, a half-second matters. You take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts. You are a mentor and force multiplier — your presence makes the design work around you better. 5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design direction. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Senior Product Designer, Point of Sale at Toast. Skills: Product design, User experience, Interface design, Visual design. Lead end-to-end design for Point of Sale experiences. Define complex operational workflows", "postedDate" : "2026-06-15T23:27:34.524", "createdAt" : "2026-06-15T23:27:34.524", "lastUpdated" : "2026-06-16T08:11:18.090", "ingestTimestamp" : "2026-06-15T23:27:34.524", "mongoId" : "6a306768f292fd229cfbca81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping", "Leadership", "Mentoring", "Product design", "User experience", "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence", "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "skillCount" : 22, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. 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TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

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TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

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Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. 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"hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "69ce99f22beec4dd3d786226", "title" : "Team Member, Customer Contact", "salary" : { "min" : 52000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer contact team member salaries in Docklands, Australia, based on 2024-2025 market data." }, "location" : "AU-VIC-Docklands", "locations" : [ "AU-VIC-Docklands", "17-Apr-2026, 11:59:00 PM", "Level 16, 727 Collins St, Docklands" ], "timestamp" : "2026-06-16T01:07:52.734", "fingerprint" : "59613f5f0b81f8d90aa8d1dc381a6079af8a99688ac5633f2737146ae46ee77e", "source" : "taleo", "language" : "en", "applyUrl" : "https://mlcinsurance.taleo.net/careersection/ex/jobdetail.ftl?job=64206", "externalId" : "64206", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Docklands", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : 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"frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Assistant Superintendent of Secondary Schools in Texas, adjusted for executive seniority and the education industry." }, "location" : "TEXAS", "locations" : [ "TEXAS" ], "certifications" : [ "Texas Mid-Management Certification", "Principal Certification", "Superintendent Certification" ], "timestamp" : "2026-06-15T09:36:12.425", "fingerprint" : "01957adf0d1ad03adeb0fbf1264f33137607f3ee5399b911e654a1f0cde95357", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=193189", "externalId" : "193189", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Texas", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Instructional leadership", "Strategic planning", "Data analysis", "Curriculum development", "Performance evaluation" ], "hardSkillsList" : [ "Campus administration", "Budget management", "Staff supervision", "Grievance handling" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Campus administration", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff supervision", "level" : "intermediate" }, { "name" : "Grievance handling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Student achievement, Campus management, Principal supervision", "majorSkillsList" : [ "Student achievement", "Campus management", "Principal supervision" ], "coreResponsibilities" : "Provide leadership to assigned campuses, Meet instructional goals, Ensure district vision integrity, Develop strategic goals and objectives, Support achievement of goals, Schedule professional development, Administer professional development, Monitor campus data, Monitor curriculum and instruction, Integrate technology, Evaluate instructional materials, Select instructional materials, Communicate district policy, Communicate district goals, Communicate district guidelines, Predict enrollment, Recommend adjusted boundaries, Ensure campus compliance, Respond to stakeholders, Support rules of conduct, Develop Student Handbook, Assure campus guidelines, Follow Employee Handbook, Hire campus principals, Monitor campus principals, Supervise campus principals, Evaluate campus principals, Make decisions regarding administrators, Assist administrators with documentation, Maintain visibility on schools, Be available for schools, Hear grievances, Provide written responses to grievances, Monitor campus financials, Monitor campus budgets, Monitor Title funds, Monitor activity accounts, Encourage plans for improved student behavior, Reflect enhanced opportunities for learning, Articulate district mission, Articulate instructional philosophy, Solicit community support, Demonstrate awareness of needs, Initiate activities to meet needs, Utilize administrative appraisal instrument, Ensure accurate staff performance representation, Nurture two-way communication, Respond to requests for information, Provide pertinent data, Provide pertinent information, Hold evaluative meetings with principals, Review student data, Review financial data, Improve student performance, Work collaboratively with leadership members, Work collaboratively with Executive Team, Improve leadership skills, Attend School Board meetings, Provide information to School Board, Provide presentations to School Board, Utilize professional development programs, Address District goals, Provide leadership to professionals, Disseminate ideas to professionals, Disseminate information to professionals, Provide professional conduct, Provide ethical conduct, Provide responsible conduct, Project positive image", "teamCollaboration" : "District personnel; Department of School Leadership; Executive Team members", "domainKnowledge" : "Secondary school administration; Student achievement goals; Campus operations; Federal laws; State laws; Local laws; District policies; Instructional materials; Student behavior management; School finance; Title funds", "domainList" : [ "secondary-school-administration", "student-achievement-goals", "campus-operations", "federal-laws", "state-laws", "local-laws", "district-policies", "instructional-materials", "student-behavior-management", "school-finance", "title-funds" ], "domainSpecificKnowledge" : [ "Secondary school administration", "Student achievement goals", "Campus operations", "Federal laws", "State laws", "Local laws", "District policies", "Instructional materials", "Student behavior management", "School finance", "Title funds" ], "communicationSkills" : "Community communication; Stakeholder communication", "documentationSkills" : "Staff documentation", "continuousLearning" : "Self-initiated professional development", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Lifting less than 40 pounds, Use hands to finger, Handle objects, Feel objects, Reach with hands, Talk or hear, Close vision, Color vision, Adjust focus, Attendance at conferences, Attendance at professional development, Normal safety precautions, Prolonged hours, Irregular hours, Emotional control under stress, Intervention techniques, Restraint techniques, Contact with irate parents, Contact with irate students, Work subject to deadlines, Tailoring programs, Delivering programs, Normal interruptions, Night activities, Weekend activities", "outcomesObjectives" : "Meet student achievement goals; Improve student performance", "qualificationsBasic" : "Master's degree in educational administration, Valid Texas Mid-Management or Principal Certification, Minimum 3 years teaching experience, Minimum 5 years campus principal experience", "qualificationsPreferred" : "Doctorate degree, Ability to obtain Texas Certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Assistant Superintendent will provide direct leadership to each campus assigned in order to meet the instructional goals of the district and to ensure the integrity of the vision of this school district. Position Description Essential Duties and Responsibilities Provide leadership in causing student achievement goals of the school district to be met in assigned schools through guidance for assigned campuses on developing appropriate strategic goals and objectives aligned with the FBISD overall strategic vision, mission, goals, and objectives, and provide active support for achieving them Collaborate with District personnel to schedule and administer professional development to positively impact student outcomes in a cost effective manner Monitor campus data, including but not limited to enrollment, staffing, student and teacher attendance, graduation rates, special education services, standardized testing, failure rates, dropouts, completion rates, discipline, class size, and extracurricular activities Monitor assigned campuses in regard to curriculum, instruction, and the integration of technology Involve the appropriate staff in evaluating and selecting instructional materials to meet student-learning needs Communicate the District's policy, goals, and guidelines to assigned principals Use student data to predict enrollment of schools and recommend adjusted boundaries when necessary for the efficient use of facilities and staff Ensure that assigned schools comply with all policies, laws, and procedures Respond to stakeholders’ visits, phone calls, emails, and/or any form of communication regarding assigned schools Support district and campus rules of conduct and work with appropriate staff in the development of a Student Handbook Assure that each assigned campus provides and follows the guidelines in an Employee Handbook Hire, monitor, supervise, and evaluate assigned campus principals Assist with and make final decisions regarding campus administrators subordinate to the principal Assist campus administrators with documentation of staff as necessary Maintain visibility on and availability for assigned schools Hear and provide written responses to grievances as required Monitor the use of campus financials, including but not limited to campus budgets, Title funds, and activity accounts Encourage plans for improved student behavior that reflect enhanced opportunities for learning Articulate the District's mission and instructional philosophy to the community and solicit their support in realizing its mission Demonstrate awareness of school/community needs and initiate activities to meet those identified needs Utilize the District's administrative appraisal instrument appropriately and ensure the process clearly and accurately represent staff performance Emphasize and nurture two-way communication between the school and community Respond to requests for information from the Superintendent, providing all pertinent data and information Hold at least quarterly evaluative meetings with assigned principals, reviewing student and financial data in relationship to campus and District goals Use information provided through assessment instruments, the District appraisal process, and evaluative feedback from instructional personnel to improve student performance Work collaboratively with other Department of School Leadership members as well as all Executive Team members Improve leadership skills through self-initiated professional development activities on a continuous basis Attend School Board meetings, providing information and presentations as required Utilize information and insights gained in professional development programs in addressing District goals Provide leadership and disseminate ideas and information to other professionals Provide personal conduct that is professional, ethical, and responsible, projecting a positive image to the community Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Master's degree in educational administration or a field appropriate to the assignment Doctorate degree preferred Valid Texas Mid-Management or Principal Certification or Superintendent Certification or out of state equivalent certification and the ability to obtain Texas Certification Minimum of 3 years successful teaching experience Minimum of 5 years campus principal experience required or a combination of 3 years campus principal experience combined with 2 years organizational leadership experience Demonstrated knowledge of federal, state, and local laws, policies and procedures in order to gain compliance, cooperation, and understanding Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information The position generally involves only exposure to normal, everyday risks; however, some activities involving students with disabilities may require knowledge of intervention and restraint techniques. Some activities involve contact with irate parents and students. Work is subject to deadlines and requires tailoring and delivering programs to meet the needs of many groups. Work is located in the administration building and schools, and is subject to normal interruptions. Some night and weekend activities are required. TEXAS", "summaryDescription" : "Assistant Superintendent of Secondary Schools. Skills: Student achievement, Campus management, Principal supervision. Provide leadership to assigned campuses. Meet instructional goals", "createdAt" : "2026-06-14T03:02:01.542", "lastUpdated" : "2026-06-15T09:36:12.425", "ingestTimestamp" : "2026-06-14T03:02:01.542", "mongoId" : "6a2b1b0174d8ee00a0773a27", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Campus administration", "Budget management", "Staff supervision", "Grievance handling", "Leadership", "Student achievement", "Campus management", "Principal supervision", "Instructional leadership", "Strategic planning", "Data analysis", "Curriculum development", "Performance evaluation", "Secondary school administration", "Student achievement goals", "Campus operations", "Federal laws", "State laws", "Local laws", "District policies", "Instructional materials", "Student behavior management", "School finance", "Title funds", "Texas Mid-Management Certification", "Principal Certification", "Superintendent Certification" ], "skillCount" : 27, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2db14f74d8ee00a0c8583b", "title" : "Point of Care Testing Coordinator", "company" : "LCMC", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-seniority Point of Care Testing Coordinator in Healthcare in the United States, adjusted for company size and location." }, "location" : "LCMC - 95 Judge Tanner Blvd", "locations" : [ "LCMC - 95 Judge Tanner Blvd", "United States of America" ], "certifications" : [ "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "timestamp" : "2026-06-15T22:50:29.690", "fingerprint" : "6cf5ff6b424118efbd5b928bae8188e8686cb48b3c5a963f4d494d5a203299d3", "source" : "workday", "language" : "en", "applyUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "externalId" : "JR0038691", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Coordinate point of care testing, Ensure compliance with regulations, Maintain testing equipment, Manage testing supplies, Train staff on testing procedures, Collect and report testing data, Troubleshoot testing issues", "teamCollaboration" : "Healthcare providers; Laboratory staff; Regulatory bodies", "domainKnowledge" : "Point of care testing; CLIA regulations; Laboratory quality control", "domainList" : [ "point-of-care-testing", "clia-regulations", "laboratory-quality-control" ], "domainSpecificKnowledge" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control" ], "communicationSkills" : "Staff training; Regulatory reporting", "documentationSkills" : "Testing logs; Compliance records", "problemSolvingSkills" : "Troubleshooting equipment; Resolving testing discrepancies", "outcomesObjectives" : "Ensure accurate test results; Maintain regulatory compliance; Optimize testing workflows", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Your job is more than a job This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **_GENERAL DUTIES_** Ensures that the POC testing meets all regulatory requirements for standards, designing organized, well documented and thorough program providing assistance to all POC testing user sites. Compiles all data into a monthly report to be reviewed by the Laboratory manager noting any deficiencies or errors. Monitors POC patient results. Reviews glucose meter results, troubleshoot any unusual or unexpected values. Troubleshoots performance failures and initiates corrective action and/or repair. Maintains glucose meter inventory and changeout. Remains current on POCT instrumentation and procedures in the field. Gives input into selection of instrumentation appropriate for POCT needs. Identifies and implements avenues for POCT quality process improvement in collaboration with the senior management. Coordinates testing education to include organizing required training and competency testing for non-laboratory staff performing POC testing. **_EXPERIENCE QUALIFICATIONS_** 3 years of experience in a clinical laboratory setting. **_LICENSES AND CERTIFICATIONS_** Clinical Laboratory Scientist (Generalist or Specialist) issued through LSBME ** _SKILLS AND ABILITIES_** Capable of working under stress, must have excellent time management skills and be able to make decisions independently. Must have excellent verbal and written communication skills. Must be adaptable to a fluid work environment where deadlines and priorities are constantly changing. **WORK SHIFT:** Days (United States of America) **LCMC Health is a community.** Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary **Your extras** * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems – it’s all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do **You are welcome here.** LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **Simple things make the difference.** 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.", "summaryDescription" : "Point of Care Testing Coordinator at LCMC. Coordinate point of care testing. Ensure compliance with regulations", "postedDate" : "2026-06-13T21:55:17.318", "createdAt" : "2026-06-14T21:55:17.300", "lastUpdated" : "2026-06-15T22:50:29.690", "ingestTimestamp" : "2026-06-14T21:55:17.300", "mongoId" : "6a2db14f74d8ee00a0c8583b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control", "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d16e774d8ee00a0aea509", "title" : "Agent: Inbound Contact Customer Center", "company" : "Bidvest Bank", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Agent: Inbound Contact Customer Center in Johannesburg, South Africa, with adjustments for the banking industry and company size." }, "location" : "Johannesburg, Braamfontein, ZA", "locations" : [ "Johannesburg", "Braamfontein", "ZA" ], "timestamp" : "2026-06-16T03:38:16.088", "fingerprint" : "8ff9e7f7e746133e9b7617d1282b185f4da4590abec8302dbe257ca9e6d1e980", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bidvestbank.breezy.hr/p/e1f1a5f03b4a-agent-inbound-contact-customer-center-braamfontein", "externalId" : "e1f1a5f03b4a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Handle customer relationships, Build relationships with bank customers, Handle inbound telephonic communication, Handle online communication, Handle email communication, Ensure quality of service exceeds expectations", "communicationSkills" : "Telephonic communication; Online communication; Email communication", "workSiteFlexibility" : "Onsite", "rawDescription" : "PRIMARY PURPOSE The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and est", "summaryDescription" : "Agent: Inbound Contact Customer Center at Bidvest Bank. Handle customer relationships. Build relationships with bank customers", "createdAt" : "2026-06-14T19:43:21.319", "lastUpdated" : "2026-06-16T03:38:16.088", "ingestTimestamp" : "2026-06-14T19:43:21.319", "mongoId" : "6a2d16e774d8ee00a0aea509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "69fd35614c40e2acd1b31ec2", "title" : "Instructional Coach - Secondary", "company" : "Brooks STEM/Arts Magnet Middle School", "industry" : "Education", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Instructional Coach - Secondary in Wichita, KS, adjusted for mid-seniority and the education industry." }, "location" : "Brooks STEM/Arts Magnet Middle School", "locations" : [ "Brooks STEM/Arts Magnet Middle School", "3802 E 27th N", "67220" ], "certifications" : [ "Kansas Teaching license" ], "timestamp" : "2026-06-16T03:56:36.192", "fingerprint" : "9c67ba96382874f3ef5e562640d33d580be2eef93b53e81fafe832b539e97874", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=99314", "externalId" : "99314", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wichita", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6922361,-97.3375448" } ], "locationText" : "Wichita, Kansas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Instructional practices", "Adult learning", "Data-based decision making", "Instructional support", "Building leadership" ], "hardSkillsList" : [ "Evidence-based practices", "Assessment protocol", "Literacy", "Numeracy" ], "hardSkills" : [ { "name" : "Evidence-based practices", "level" : "intermediate" }, { "name" : "Assessment protocol", "level" : "intermediate" }, { "name" : "Literacy", "level" : "intermediate" }, { "name" : "Numeracy", "level" : "intermediate" } ], "majorSkills" : "Instructional coaching, Professional learning, Student achievement", "majorSkillsList" : [ "Instructional coaching", "Professional learning", "Student achievement" ], "coreResponsibilities" : "Improve instructional practices, Implement district initiatives, Implement building initiatives, Deliver professional learning, Facilitate reflection on practices, Collaborate with teachers, Transfer learning into practice, Provide demonstrations, Co-plan with teachers, Co-teach with teachers, Model teaching approaches, Provide on-going support, Provide real-time coaching, Differentiate adult learning, Train teachers on practices, Train principals on practices, Train staff on practices, Maintain current knowledge of standards, Maintain knowledge of practices, Maintain knowledge of curriculum, Support MTSS implementation, Train staff on Assessment Protocol, Support Assessment Protocol implementation, Facilitate data-based decision making, Promote consensus building, Promote infrastructure development, Promote infrastructure refinement, Promote MTSS implementation, Collaborate with leaders, Ensure fidelity of practices, Ensure implementation of protocols, Foster professional relationships, Maintain confidentiality, Attend Learning Lab sessions, Attend professional development, Support initiative implementation, Conduct classroom observations, Monitor learning implementation, Collect relevant data, Plan future learning opportunities, Provide future learning opportunities, Support professional growth, Model professional growth, Create communication plan, Administer communication plan, Complete specific trainings, Incorporate practices into work, Assist with additional duties", "teamCollaboration" : "With teachers; With building leaders; With principals; With lead coaches; With support staff; With leadership team", "projectManagementSkills" : [ "Plan work", "Organize work", "Prioritize work" ], "domainKnowledge" : "State standards; District curriculum; MTSS; Assessment Protocol; Instructional practices; Behavioral practices; Academic practices; Literacy; Numeracy", "domainList" : [ "state-standards", "district-curriculum", "mtss", "assessment-protocol", "instructional-practices", "behavioral-practices", "academic-practices", "literacy", "numeracy" ], "domainSpecificKnowledge" : [ "State standards", "District curriculum", "MTSS", "Assessment Protocol", "Instructional practices", "Behavioral practices", "Academic practices", "Literacy", "Numeracy" ], "communicationSkills" : "Verbal communication; Written communication; Communicate with Supervisor", "continuousLearning" : "Cognitive Coaching training; Adaptive Schools training; Professional development activities", "problemSolvingSkills" : "Make decisions; Work independently; Work as team member; Meet deadlines; Make decisions on assignments", "specialRequirements" : "Limited travel, Occasional overtime, Attendance at meetings", "outcomesObjectives" : "Increase student achievement", "qualificationsBasic" : "5 years classroom teaching experience, Kansas Teaching license at Secondary level, Bachelor's degree", "qualificationsPreferred" : "Master's degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: Instructional Coach Sec - (One Building) Position Function: The Instructional coach will partner with staff to improve instructional practices, implement district and building initiatives, and deliver job-embedded professional learning to increase student achievement. Essential Performance Responsibilities: Impact Instruction through Coaching: Through coaching, facilitate reflection on instructional practices and responses (e.g., impact cycle). Collaborate with teachers as equal partners to transfer their learning into practice. Provide rich experiential demonstrations of specific teaching approaches through co-planning, co-teaching, and modeling. Provide on-going support and real-time coaching as staff implements the instructional practices/strategies. Differentiate adult learning experiences in ways that make content relevant and enable learning. Train teachers, principals, and other instructional staff with the use of targeted evidence-based instructional practices/strategies for academics and behavior (one-to-one, small group, whole staff). Maintain current knowledge of state standards, evidenced-based practices, and district curriculum to facilitate instructional support in all curricular areas. Maintain a Culture of MTSS: Train and support implementation of the district Assessment Protocol. Facilitate data-based decision-making protocols to inform school improvement decisions. Promote consensus- building, infrastructure development/refinement, and effective MTSS implementation. Collaborate with other building leaders to ensure the fidelity of instructional practices and implementation of district protocols (i.e., Assessment, Behavior, Instructional, Literacy, Numeracy.) Expectations: Foster professional relationships with building principals, lead coaches, teachers, and support staff. Maintain a level of confidentiality that positively contributes to the school environment. Attend all Friday Learning Lab sessions and other professional development activities as communicated. Support implementation of district and building initiatives. Conduct classroom observations to monitor for evidence of professional learning implementation. Collect relevant data and collaborate with the leadership team to plan and provide future learning opportunities. Support and model ongoing professional growth in self and others. Create and administer a communication plan that provides professional learning, important upcoming information, and an overview of the coach's work priorities and availability on a weekly basis. Within the first two years as a coach, and at the direction of Learning services, complete specific trainings and incorporate the practices into the work with staff, including 8 days of initial Cognitive Coaching training and 4 days of Adaptive Schools training Additional Duties: Assists with additional duties as assigned by supervisor. Equipment: This position may require the ability to use a variety of classroom technology and presentation tools, in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with WPS guidelines for equipment use. Travel: Limited travel between schools and central offices may be required. Physical and Mental Demands: Work in standard office environments Occasional overtime Attendance at required meetings Additional demands upon request of supervisor Knowledge, Skills, and Abilities: Ability to organize, communicate effectively, make decisions, work independently, and work as a collaborative team member Ability to perform a variety of tasks, build trust, collaborate, meet deadlines, and work in a calm and efficient manner Ability to communicate both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information Ability to communicate effectively with a Supervisor when their discretion is needed Ability to perform as an effective team player Ability to plan, organize, make decisions and prioritize work to meet the daily demands of the building Exhibit a professional manner and a positive attitude Use good judgment to make decisions on recurring assignments Display a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Primary contact is with classroom teachers and school leadership teams Expected to exhibit an approachable, professional manner with parents, students, and school staff members Contact with personnel within the district Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of Wichita Public Schools and is appropriate for their position Qualification Profile: A minimum of 5 years of classroom teaching experience in a variety of grade levels is required Current Kansas Teaching license at the Secondary level required Bachelor's degree required, Master's degree preferred Experience presenting to large groups and small groups of adult learners Ability to work with limited supervision; willing to initiate and finish projects on own initiative Ability to manage multiple projects/deadlines simultaneously FLSA Status: Exempt", "summaryDescription" : "Instructional Coach - Secondary at Brooks STEM/Arts Magnet Middle School. Skills: Instructional coaching, Professional learning, Student achievement. Improve instructional practices. Implement district initiatives", "createdAt" : "2026-06-14T20:50:01.672", "lastUpdated" : "2026-06-16T03:56:36.192", "ingestTimestamp" : "2026-06-14T20:50:01.672", "mongoId" : "69fd35614c40e2acd1b31ec2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Evidence-based practices", "Assessment protocol", "Literacy", "Numeracy", "Instructional coaching", "Professional learning", "Student achievement", "Instructional practices", "Adult learning", "Data-based decision making", "Instructional support", "Building leadership", "Plan work", "Organize work", "Prioritize work", "State standards", "District curriculum", "MTSS", "Assessment Protocol", "Behavioral practices", "Academic practices", "Kansas Teaching license" ], "skillCount" : 22, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30a1e0f292fd229c116c41", "title" : "Join Our Talent Community", "company" : "Gallup", "location" : "Australia; Germany; India; Japan; Mexico; New Zealand; Singapore; Thailand; United Arab Emirates; United Kingdom; United States", "locations" : [ "Australia; Germany; India; Japan; Mexico; New Zealand; Singapore; Thailand; United Arab Emirates; United Kingdom; United States" ], "timestamp" : "2026-06-16T11:15:42.315", "fingerprint" : "3466434653dc1f188c4195002cb8323d9973ffd40c2c3f4d3dd71386552a252a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gallup/jobs/4013947009", "externalId" : "4013947009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "australia", "source" : "country_code_strategy", "geo" : "-25.2744,133.7751" }, { "country" : "germany", "source" : "country_code_strategy", "geo" : "51.1657,10.4515" }, { "country" : "india", "source" : "country_code_strategy", "geo" : "20.5937,78.9629" }, { "country" : "japan", "source" : "country_code_strategy", "geo" : "36.2048,138.2529" }, { "country" : "mexico", "source" : "country_code_strategy", "geo" : "23.6345,-102.5528" }, { "country" : "new zealand", "source" : "country_code_strategy", "geo" : "-40.9006,174.886" }, { "country" : "singapore", "source" : "country_code_strategy", "geo" : "1.3521,103.8198" }, { "country" : "thailand", "source" : "country_code_strategy", "geo" : "15.87,100.9925" }, { "country" : "united arab emirates", "source" : "country_code_strategy", "geo" : "23.4241,53.8478" }, { "country" : "united kingdom", "source" : "country_code_strategy", "geo" : "55.3781,-3.436" }, { "country" : "united states", "source" : "country_code_strategy", "geo" : "39.8283,-98.5795" } ], "locationText" : "Australia; Germany; India; Japan; Mexico; New Zealand; Singapore; Thailand; United Arab Emirates; United Kingdom; United States", "rawDescription" : "Join our Talent Community and set up job alerts to hear from us about future roles that may interest you.", "summaryDescription" : "Join Our Talent Community at Gallup", "postedDate" : "2026-06-16T03:17:14.248", "createdAt" : "2026-06-16T03:17:14.248", "lastUpdated" : "2026-06-16T11:15:42.315", "ingestTimestamp" : "2026-06-16T03:17:14.248", "mongoId" : "6a30a1e0f292fd229c116c41", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.0 }, { "id" : "6a305195f292fd229cf02b33", "title" : "Events and Ministry Coordinator (Onsite, Volunteer)", "company" : "Apartment Life", "industry" : "Real Estate", "salary" : { "min" : 0.0, "max" : 0.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The position is listed as a volunteer role, therefore the estimated salary is 0. This is based on the market baseline, entry seniority, and non-profit industry adjustments." }, "location" : "Wilson, North Carolina, United States", "locations" : [ "Wilson", "North Carolina", "United States" ], "timestamp" : "2026-06-16T07:02:11.085", "fingerprint" : "e83a61eef074675a6ba909a713f82155cd30fbbd153e4ca3d9e7c144a625856b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/apartmentlife/jobs/4285645009", "externalId" : "4285645009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wilson", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.7059114,-77.9175714" } ], "locationText" : "Wilson, North Carolina, United States", "professionalSkills" : [ "Event planning", "Budget management", "Marketing practices", "Social media" ], "majorSkills" : "Event planning, Resident relations, Volunteer coordination", "majorSkillsList" : [ "Event planning", "Resident relations", "Volunteer coordination" ], "coreResponsibilities" : "Plan monthly events, Host monthly events, Provide caring presence, Enhance online reputation, Invite residents to share experiences, Create marketing materials, Manage event budget, Prepare monthly summaries, Submit monthly reports, Meet with onsite staff, Meet with Program Director, Recruit volunteers, Engage volunteers, Coordinate volunteers, Recruit vendors, Engage vendors, Coordinate vendors, Recruit community partners, Engage community partners, Coordinate community partners, Visit new residents, Visit residents near lease end", "teamCollaboration" : "Meet with onsite staff; Meet with Program Director", "domainKnowledge" : "Business as ministry; Resident relations", "domainList" : [ "business-as-ministry", "resident-relations" ], "domainSpecificKnowledge" : [ "Business as ministry", "Resident relations" ], "communicationSkills" : "Create marketing materials; Complete required reports", "documentationSkills" : "Prepare monthly summaries; Submit monthly reports", "specialRequirements" : "Onsite, 12 hours weekly commitment, Availability evenings and weekends, Reduced rate apartment", "outcomesObjectives" : "Foster meaningful connections; Positively impact resident lives; Help residents experience God’s love", "qualificationsBasic" : "18 years of age or older, Legally eligible to work in the United States, Basic fluency in English, Possess a valid driver’s license, Current liability insurance, Reliable transportation, Physically able to use stairs, Physically able to bend, Physically able to sit, Physically able to stand, Physically able to stoop, Physically able to lift up to 25 pounds, Availability to commit weekly hours, Commit to minimum term of service", "qualificationsPreferred" : "Previous experience planning events, Previous experience coordinating events, Experience working within a budget, Familiarity with social media platforms, Familiarity with basic marketing practices, Existing network of potential volunteers, Existing network of potential vendors, Existing network of community partners", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This is not a paid position. The community we have available is located in Wilson, NC, and will be available in August. Events communicating with care and clarity; and offering acts of genuine hospitality and support. Through these efforts, Coordinators help foster meaningful connections and positively impact the lives of residents. We are seeking mission-minded, highly relational, and responsible individuals who enjoy meeting new people, planning social activities, and helping others experience God’s unconditional love. This role provides a unique opportunity to practice business as ministry by faithfully weaving together professional excellence with loving neighbors well. The weekly time commitment for an onsite coordinator at this community is 12 hours. Onsite coordinators are not paid, but they do receive a 2 bedrooom/2 bath apartment at a reduced rate. Job Duties & Responsibilities Plan and host 2 high-quality monthly events for residents to care for and connect residents to one another, onsite staff, and local services or businesses Provide a consistent, caring presence for residents and property staff with the support of residents, volunteers, and community partners Enhance the community’s online reputation by inviting residents to share their experiences Create marketing materials for activities, including monthly calendars, event flyers, and social media posts Manage the event budget and related processes Prepare and submit monthly summaries and reports Meet regularly with onsite staff and the Program Director for planning, training, and development Recruit, engage, and coordinate volunteers, vendors, and community partners to maximize impact Visit new residents shortly after they move in and/or residents who are near the end of their lease to connect with them Required Qualifications Must be 18 years of age or older Legally eligible to work in the United States Basic fluency in English, including the ability to create marketing materials and complete required reports Possess a valid driver’s license, current liability insurance, and reliable transportation for duties such as shopping for events and meeting vendors Physically able to use stairs, bend, sit, stand, stoop, and lift up to 25 pounds Availability to commit weekly hours, primarily during evenings and weekends when residents are most often home Ability to commit to the minimum term of service at the assigned apartment community Preferred Qualifications Previous experience planning or coordinating high-quality events Experience working within a budget Familiarity with social media platforms and basic marketing practices An existing network of potential volunteers, vendors, or community partners To learn more about Apartment Life, we invite you to explore our website, Facebook page, and Instagram page. Many applicants also find our FAQ page to be a valuable resource when discerning if this opportunity is the right fit. Additional notes regarding the application To help us get to know you well, please respond to all questions in your own voice. We kindly request that you refrain from using AI-generated content, as we’re most interested in your personal experiences, communication style, and perspective. You may see a place to provide a LinkedIn profile or resume. For this position with Apartment Life, you are welcome to submit those, but it is not required.", "summaryDescription" : "Events and Ministry Coordinator (Onsite, Volunteer) at Apartment Life. Skills: Event planning, Resident relations, Volunteer coordination. Plan monthly events. Host monthly events", "postedDate" : "2026-06-15T23:20:43.346", "createdAt" : "2026-06-15T23:20:43.346", "lastUpdated" : "2026-06-16T07:02:11.085", "ingestTimestamp" : "2026-06-15T23:20:43.346", "mongoId" : "6a305195f292fd229cf02b33", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 0, "hasSalary" : false, "allSkills" : [ "Event planning", "Resident relations", "Volunteer coordination", "Budget management", "Marketing practices", "Social media", "Business as ministry" ], "skillCount" : 7, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305195f292fd229cf02b4a", "title" : "Events and Ministry Coordinator (Onsite, Volunteer)", "company" : "Apartment Life", "industry" : "Real Estate", "salary" : { "min" : 35000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on market data for an entry-level Events and Ministry Coordinator in Nashville, TN, considering the real estate industry and a full-time onsite role." }, "location" : "Nashville, Tennessee, United States", "locations" : [ "Nashville", "Tennessee", "United States" ], "timestamp" : "2026-06-16T09:24:14.610", "fingerprint" : "862c8167550c06962c6ff36bf008c83c5fc8b66adea2b66b8e8a78ff8b798264", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/apartmentlife/jobs/4033502009", "externalId" : "4033502009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "professionalSkills" : [ "Event planning", "Marketing", "Social media savvy" ], "softSkillsList" : [ "Relational" ], "softSkills" : [ { "name" : "Relational" } ], "majorSkills" : "Event execution, Resident engagement, Community building", "majorSkillsList" : [ "Event execution", "Resident engagement", "Community building" ], "coreResponsibilities" : "Plan 2 events each month, Host 2 events each month, Provide a caring touch to residents, Provide a caring touch to staff, Enhance online reputation, Invite residents to share online, Develop marketing material for activities, Manage the event budget process, Prepare monthly summaries, Meet with staff for planning, Meet with program director for planning, Equip support team of volunteers, Equip support team of vendors, Equip support team of community partners, Visit new residents shortly after move-in, Visit residents near end of lease", "teamCollaboration" : "Work with supervisor; Engage support team; Meet with staff; Meet with program director", "domainKnowledge" : "Apartment community services", "domainList" : [ "apartment-community-services" ], "domainSpecificKnowledge" : [ "Apartment community services" ], "documentationSkills" : "Compose marketing elements; Compose required reports", "specialRequirements" : "Live Onsite at community, Commit weekly hours, Mainly evenings and weekends", "outcomesObjectives" : "Meet needs of each community; Serve through events and programming; Connect with residents; Connect residents to one another; Connect residents to services; Connect residents to local businesses; Maximize impact", "qualificationsBasic" : "18 years of age or older, Legally eligible to work in the United States, Basic fluency in English, Current driver's license, Liability insurance, Access to reliable transportation, Physically able to use stairs, Physically able to bend, Physically able to sit, Physically able to stand, Physically able to stoop, Physically able to carry up to 25 pounds, Availability to commit weekly hours, Minimum term commitment", "qualificationsPreferred" : "Previous event planning experience, Experience working within a budget, Relevant experience using social media, Network of support through volunteers, vendors, or community partners", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This is not a paid position. The role is compensated by living Onsite at the community with discounted rent. **PLEASE READ THE IMPORTANT DETAILS SECTION BELOW BEFORE APPLYING.** The Events and Ministry Coordinator will be responsible for excellence in executing the service plan of Apartment Life. Specifically, they work with their Apartment Life supervisor to prepare a monthly schedule to serve through events and programming in order to meet the needs of each community. Programming can include resident events and activities, welcoming new residents and elevated acts of care. This role internally will be called Coordinator of Neighborhood Services. Important Details: The community is located in Nashville, TN for approximately 15 hours per week. The coordinator will live Onsite at the community and the role is compensated with discounted rent. It is not a paid position. The position requires a coordinator that has experience planning high end events each month, marketing and is social media savvy. The role can be completed during business hours, evenings and weekends. Please click on this landing page to learn more about the Neighborhood Services role: https://apartmentlife.org/neighborhoodservices We are seeking mission-minded, highly relational, and responsible coordinators who enjoy meeting new people, planning social activities, and helping people experience God's unconditional love. Coordinators get to partake in doing \"business as a ministry\" by faithfully weaving together excellence in business with loving their neighbors well. Job Duties and Responsibilities Plan and host 2 events each month for the residents in the apartment community with the purpose of caring for and connecting with residents, connecting residents to one another and to services or local businesses in the wider community Provide a caring touch to residents and staff with the help of other residents and a network of community support Enhance online reputation by inviting residents to share online about their experience in the community. Develop marketing material for the activities such as monthly calendars, event flyers, and social media posts Manage the event budget process Prepare monthly summaries Meet with staff and program director for planning, equipping, and development Engage a support team of volunteers, vendors, and other community partners to maximize impact Visit new residents shortly after they move-in and/or residents who are near the end of their lease to connect with them Required Qualifications Must be 18 years of age or older. Be legally eligible to work in the United States Have basic fluency in English to compose marketing elements for the community and required reports for the property management company Possess a current driver's license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors Be physically able to use stairs, bend, sit, stand, stoop, and carry up to 25 pounds Have the availability to commit weekly hours to perform job responsibilities, mainly in the evenings and weekends when most residents are home Be able to make the minimum term commitment to serving in the apartment community Preferred Qualifications Previous event planning experience Experience working within a budget Some relevant experience using social media Have a network of support through potential volunteers, vendors, or community partners Additional notes regarding the application You may see a place to provide a Linked-In profile or resume. For this position with Apartment Life, you are welcome to submit those, but it is not required.", "summaryDescription" : "Events and Ministry Coordinator (Onsite, Volunteer) at Apartment Life. Skills: Event execution, Resident engagement, Community building. Plan 2 events each month. Host 2 events each month", "postedDate" : "2026-06-15T23:18:27.393", "createdAt" : "2026-06-15T23:18:27.393", "lastUpdated" : "2026-06-16T09:24:14.610", "ingestTimestamp" : "2026-06-15T23:18:27.393", "mongoId" : "6a305195f292fd229cf02b4a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 35000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Relational", "Event execution", "Resident engagement", "Community building", "Event planning", "Marketing", "Social media savvy", "Apartment community services" ], "skillCount" : 8, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305195f292fd229cf02b39", "title" : "Events and Ministry Coordinator (Onsite, Volunteer)", "company" : "Apartment Life", "industry" : "Real Estate", "salary" : { "min" : 0.0, "max" : 0.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The position is listed as a volunteer role, therefore the estimated salary is 0. This is based on the market baseline, seniority tier, and key adjustments." }, "location" : "Fort Worth, Texas, United States", "locations" : [ "Fort Worth", "Texas", "United States" ], "timestamp" : "2026-06-16T08:09:11.521", "fingerprint" : "11e1a7f19caddb428281c54b975fed74eefbf7ecd3b96af98dff29aacbd8bf68", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/apartmentlife/jobs/4034054009", "externalId" : "4034054009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Worth", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7531770,-97.3327459" } ], "locationText" : "Fort Worth, Texas, United States", "professionalSkills" : [ "Event planning", "Budget management" ], "majorSkills" : "Event planning, Resident engagement", "majorSkillsList" : [ "Event planning", "Resident engagement" ], "coreResponsibilities" : "Plan and host 2 events each month, Provide a caring touch to residents and staff, Enhance online reputation by inviting residents to share, Develop marketing material for activities, Manage the event budget process, Prepare monthly summaries, Meet with staff and program director, Engage a support team of volunteers, vendors, and, Visit new residents shortly after move-in, Visit residents near end of lease", "domainKnowledge" : "Apartment community experience", "domainList" : [ "apartment-community-experience" ], "domainSpecificKnowledge" : [ "Apartment community experience" ], "documentationSkills" : "Compose marketing elements; Prepare required reports", "specialRequirements" : "Serve 12-16 hours per week (onsite), Live onsite for reduced rent (onsite)", "outcomesObjectives" : "Create excellent AL experience; Impact community and resident lives; Connect residents to services or businesses", "qualificationsBasic" : "18 years of age or older, Legally eligible to work in the United States, Basic fluency in English, Current driver's license, Liability insurance, Access to reliable transportation, Physically able to use stairs, bend, sit, stand, stoop, and carry up to 25 pounds, Availability to commit weekly hours, Minimum term commitment", "qualificationsPreferred" : "Previous event planning experience, Experience working within a budget, Some relevant social media experience, Network of support through volunteers, vendors, or community partners", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This is not a paid position. Events and Ministry Coordinators get to create and provide an excellent Apartment Life (AL) experience to residents and staff in an apartment community! Coordinators are passionate about the vision and mission of AL and combine this passion with skill to plan consistently excellent and irresistible events, provide exceptional personal communication, and offer acts of genuine care and radical hospitality for those in their scope of service- ultimately impacting the community and the lives of apartment residents. We are seeking mission-minded, highly relational, and responsible coordinators who enjoy meeting new people, planning social activities, and helping people experience God's unconditional love. Coordinators get to partake in doing \"business as a ministry\" by faithfully weaving together excellence in business with loving their neighbors well. Job Duties and Responsibilities Plan and host 2 events each month for the residents in the apartment community with the purpose of caring for and connecting with residents, connecting residents to one another and to services or local businesses in the wider community Provide a caring touch to residents and staff with the help of other residents and a network of community support Enhance online reputation by inviting residents to share online about their experience in the community. Develop marketing material for the activities such as monthly calendars, event flyers, and social media posts Manage the event budget process Prepare monthly summaries Meet with staff and program director for planning, equipping, and development Engage a support team of volunteers, vendors, and other community partners to maximize impact Visit new residents shortly after they move-in and/or residents who are near the end of their lease to connect with them Required Qualifications Must be 18 years of age or older. Be legally eligible to work in the United States Have basic fluency in English to compose marketing elements for the community and required reports for the property management company Possess a current driver's license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors Be physically able to use stairs, bend, sit, stand, stoop, and carry up to 25 pounds Have the availability to commit weekly hours to perform job responsibilities, mainly in the evenings and weekends when most residents are home Be able to make the minimum term commitment to serving in the apartment community Preferred Qualifications Previous event planning experience Experience working within a budget Some relevant experience using social media Have a network of support through potential volunteers, vendors, or community partners Additional notes regarding the application You may see a place to provide a Linked-In profile or resume. For this position with Apartment Life, you are welcome to submit those, but it is not required. Please note the differences in our onsite and offsite coordinator positions. Please review our website for more details. Onsite coordinators serve an apartment community for 12-16 hours per week and live onsite for a reduced amount. Offsite coordinators serve for 8-16 hours per month, do not live at the community, and are compensated by an hourly wage.", "summaryDescription" : "Events and Ministry Coordinator (Onsite, Volunteer) at Apartment Life. Skills: Event planning, Resident engagement. Plan and host 2 events each month. Provide a caring touch to residents and staff", "postedDate" : "2026-06-15T23:17:02.150", "createdAt" : "2026-06-15T23:17:02.150", "lastUpdated" : "2026-06-16T08:09:11.521", "ingestTimestamp" : "2026-06-15T23:17:02.150", "mongoId" : "6a305195f292fd229cf02b39", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 0, "hasSalary" : false, "allSkills" : [ "Event planning", "Resident engagement", "Budget management", "Apartment community experience" ], "skillCount" : 4, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.85 }, { "id" : "6a309779f292fd229c0dcd1b", "title" : "VP of Customer Success", "company" : "AvidXchange, Inc.", "industry" : "FinTech", "salary" : { "min" : 230000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a VP of Customer Success in Charlotte, United States, adjusted for the FinTech industry and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States" ], "timestamp" : "2026-06-16T12:37:30.463", "fingerprint" : "36d87342675f9d0da666e37923832e2ae531e53b9e454710a15ea13e01eb61f9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/avidxchangeinc/jobs/5163317007", "externalId" : "5163317007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "Overview AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to ensuring its flawless execution. We are looking for a leader who can build upon the current foundational practices in place, see beyond the status quo and envision a future where our Customer Success team is a benchmark for excellence in the industry. Your role will be to create and implement a strategy that not only enhances our current operations but also anticipates and meets the evolving needs of our customers. This is a transformational opportunity for a dynamic leader who wants to leave a lasting impact and build something truly exceptional. What you'll do: Develop and implement a comprehensive customer success strategy that aligns with the company's overall goals and objectives. Lead, mentor, and develop a hybrid, multi-location, high-performing Customer Success team, fostering a culture of continuous improvement and excellence. Collaborate with Product, Revenue Operations, Account Managers, Marketing, and critical partners to ensure a seamless customer experience and address customer issues proactively. Implement industry best practices and innovative approaches to customer success, staying ahead of trends and competitors. Drive customer adoption of the products, retention and growth strategies to increase lifetime value and reduce churn. Utilize customer data and analytics to inform decision-making and identify opportunities for improving customer satisfaction and success. Define and track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives and report on progress to senior leadership. Establish and maintain a robust feedback loop with customers to continually enhance the product and service offerings. Serve as the voice of the customer within the organization, ensuring customer needs, resolving customer escalations with urgency, and feedback are effectively communicated and addressed. What we're looking for: Minimum of 12 years of experience in customer success, account management, or related roles within the fintech industry, with at least 5 years in a leadership position. Bachelor’s degree in Business, Marketing, or a related field. MBA (or related) preferred. Proven track record of building and leading high-performing teams with a focus on customer success. Ability to think strategically and execute methodically, balancing long-term goals with short-term priorities. Deep understanding of customer-centric strategies and the ability to drive customer satisfaction and loyalty. Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions. Demonstrated ability to work collaboratively across departments and influence stakeholders at all levels of the organization. Proficiency with customer success platforms, CRM systems, and other relevant technology tools. 25% - 40% travel required (Customer visits, training / team activities in Charlotte, NC headquarters) About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: 18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250*** Hybrid Workplace Flexibility Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.", "summaryDescription" : "VP of Customer Success at AvidXchange, Inc.", "postedDate" : "2026-06-16T03:15:50.015", "createdAt" : "2026-06-16T03:15:50.015", "lastUpdated" : "2026-06-16T12:37:30.463", "ingestTimestamp" : "2026-06-16T03:15:50.015", "mongoId" : "6a309779f292fd229c0dcd1b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 230000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3091ccf292fd229c0bffdd", "title" : "Join Our Global Talent Community", "company" : "PSI CRO", "industry" : "Pharmaceuticals", "location" : "Worldwide, XX", "locations" : [ "Worldwide", "XX" ], "timestamp" : "2026-06-16T14:42:02.174", "fingerprint" : "d4ceb2356aa151c6b15a454a6366eb8ff3055191d4f23571cea75538d80daf5d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PSICRO/744000132293728-join-our-global-talent-community", "externalId" : "744000132293728", "industryFunction" : { }, "structuredLocations" : [ { "city" : "budapest xx. kerület", "state" : "budapest", "country" : "Hungary", "continent" : "europe", "source" : "locations-index", "geo" : "47.43674,19.10093" } ], "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "domainKnowledge" : "Clinical research; Clinical Operations; Site Enablement; Site Management; Clinical Business Development; Regulatory & Compliance; Feasibility & Patient Recruitment; Patient Access; Healthcare Innovation; Global Startup Environments", "domainList" : [ "clinical-research", "clinical-operations", "site-enablement", "site-management", "clinical-business-development", "regulatory-compliance", "feasibility-patient-recruitment", "patient-access", "healthcare-innovation", "global-startup-environments" ], "domainSpecificKnowledge" : [ "Clinical research", "Clinical Operations", "Site Enablement", "Site Management", "Clinical Business Development", "Regulatory & Compliance", "Feasibility & Patient Recruitment", "Patient Access", "Healthcare Innovation", "Global Startup Environments" ], "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Milestone One, our mission is to bring clinical trials to a much broader range of sites and patients around the world. We are a fast-growing global startup operating in an international, multicultural environment, and we are always looking to connect with talented professionals who are excited to grow with us and contribute to our mission. Even if there is not a current opening that perfectly matches your background, we would love to hear from you and stay connected for future opportunities across our teams. What it’s like to work at Milestone One? * People-first culture focused on strong relationships and professional growth * Global and multicultural environment with collaboration across different countries and regions * Remote-first workplace with flexibility aligned to operational needs * Enablement-driven mindset: we build sustainable solutions instead of reacting to problems. * Growth environment combining operational excellence with startup agility * Quality, compliance, and ethics are core foundations of how we work Who we’d love to connect with? We welcome professionals from a variety of backgrounds and experience levels within clinical research, especially those passionate about: * Clinical Operations * Site Enablement & Site Management * Clinical Business Development Functions * Regulatory & Compliance * Feasibility & Patient Recruitment * Patient Access & Healthcare Innovation * Global Startup Environments If our mission and way of working align with you, we encourage you to apply and become part of our growing global talent network. 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As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ceacb74d8ee00a0a72a65", "title" : "Contact Center Training and Quality Operations Manager", "company" : "Peak Credit Union", "industry" : "Banking", "salary" : { "min" : 84960.0, "max" : 127440.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T02:03:32.413", "fingerprint" : "d467c2176e1ece5497151baa858a693ee9421fc8355907f74861afce06ae5f18", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/peakcreditunion/jobs/6027152004", "externalId" : "6027152004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "professionalSkills" : [ "Operations management", "Performance metrics", "Process improvement", "Team management", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Training program development", "Quality assurance programs" ], "hardSkills" : [ { "name" : "Training program development", "level" : "intermediate" }, { "name" : "Quality assurance programs", "level" : "intermediate" } ], "majorSkills" : "Operations management, Process improvement, Team leadership", "majorSkillsList" : [ "Operations management", "Process improvement", "Team leadership" ], "coreResponsibilities" : "Oversee daily operations, Manage training programs, Develop and implement quality assurance programs, Monitor operational performance metrics, Identify areas for process improvement, Manage vendor relationships, Collaborate with cross-functional teams, Develop and manage departmental budget, Lead and mentor operational staff, Ensure compliance with regulations", "teamCollaboration" : "Cross-functional teams; Departmental staff", "domainKnowledge" : "Credit union operations", "domainList" : [ "credit-union-operations" ], "domainSpecificKnowledge" : [ "Credit union operations" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve operational efficiency; Enhance member experience; Achieve departmental goals", "qualificationsBasic" : "5+ years of experience in operations management, Bachelor's degree in a related field, Experience managing teams, Experience with performance metrics, Experience with process improvement", "qualificationsPreferred" : "Master's degree preferred, Experience in the credit union industry a plus, Experience with training program development a plus, Experience with quality assurance programs a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by June 17, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches). Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position oversees the development and continuous improvement of the Quality Assurance and Training programs within Channel Services. Ensures a robust onboarding process, distinctive service delivery standards, and the implementation of proactive solutions to meet and exceed members’ expectations. As a subject matter expert in credit union policies, procedures, and member interaction channels, the Manager provides guidance across teams, steps into project management roles as needed, and aligns quality standards with strategic objectives while fostering employee engagement to drive excellence across all channels. What You’ll Do: Collaborates with the Director of Contact Center to develop and implement strategies that differentiate member support through exceptional service delivery. Fosters a positive, professional, and engaging work environment that encourages enthusiasm, collaboration, and excellence. Acts as a subject matter expert (SME) for all credit union policies and procedures, with a special focus on over-the-phone and digital member interaction Provides guidance to leadership and staff to ensure policy adherence and service excellence. Designs and oversees a comprehensive Channel Services Quality Management program, ensuring alignment with strategic goals and member satisfaction standards. Creates a robust onboarding program tailored to frontline employees and leadership, equipping them with resources, coaching, and support for confidence and success. Leads and manages a team of trainers, providing guidance, mentorship, and support to ensure the effective delivery of training programs that align with organizational goals. Manages and maintains Channel Services knowledge base content, ensuring it is accurate, up-to-date, and aligned with staff needs. Analyzes member feedback from complaints, surveys, and call recordings to identify pain points and collaborates with leadership on solutions to reduce friction. Provides actionable insights to various departments and credit union leadership regarding service trends, gaps, and opportunities for improvement. Participates in and leads projects related to quality assurance, training, and service enhancement, often stepping into a project management role to ensure deliverables are met and initiatives are successfully implemented. Develops and delivers insightful reporting for Channel Services leadership and senior stakeholders, focusing on actionable data to drive decisions. Researches and shares best practices for member and employee engagement, integrating insights into the organization’s culture and processes. Ensures service delivery excellence across all interaction channels by tailoring solutions to meet unique member needs. Serves as an administrator of and optimizes speech analytics technology, providing training and support for leaders to leverage the platform effectively. Serves as a subject matter expert on the service recovery platform, ensuring best-in-class practices for achieving high-resolution rates. All other duties as assigned. When You'll Be Working: Monday - Friday: 8:00am - 5:00pm, with two days per week until 6:00pm. Full-time 40 hours a week. Rotating Saturdays: 9:30am - 2:00pm. Qualifications: A minimum of five (5) years experience in a contact center, quality assurance, training, or operations role, with demonstrated leadership responsibilities. A minimum of three (3) years experience in a supervisory or manager role. Certified Professional in Talent Development (CPTD) Bonus Points If You Have: Bachelor's degree in Business Administration or related field of study. What You’ll Bring: Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of employees and resources. Knowledge of the complete line of products and services offered; keeps up to date with mandatory training and requests additional training and/or development as needed. Ability to manage employee resources through motivating, developing and directing employees as they work and the best people for the job. Ability to manage projects simultaneously while meeting production/output goals and deadlines. Ability to conduct training, communicate, and make professional presentations. Ability to establish program goals and objectives that support the credit union’s strategic plan. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.", "summaryDescription" : "Contact Center Training and Quality Operations Manager at Peak Credit Union. Skills: Operations management, Process improvement, Team leadership. Oversee daily operations. Manage training programs", "postedDate" : "2026-06-14T20:16:26.907", "createdAt" : "2026-06-14T20:16:26.907", "lastUpdated" : "2026-06-16T02:03:32.413", "ingestTimestamp" : "2026-06-14T20:16:26.907", "mongoId" : "6a2ceacb74d8ee00a0a72a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 84960, "salaryAnnualMax" : 127440, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Training program development", "Quality assurance programs", "Operations management", "Process improvement", "Team leadership", "Performance metrics", "Team management", "Vendor management", "Stakeholder management", "Resource planning", "Credit union operations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306e5cf292fd229cfde845", "title" : "Head of Customer Success", "company" : "Ashby", "industry" : "Education & Onboarding", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Success in San Francisco, USA, adjusted for the SaaS industry and company size." }, "location" : "San Francisco, CA", "locations" : [ "San Francisco, CA" ], "timestamp" : "2026-06-16T11:40:36.523", "fingerprint" : "c192a33b0bcf13f08f7e33eb08b1fa42276098d28a29cd24a8861e6461b42fc4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/reteam/4eaf841e-ad70-4d7e-b8cc-12fba1f61a8b/application", "externalId" : "4eaf841e-ad70-4d7e-b8cc-12fba1f61a8b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "[TEST TEST TEST] This is a test job posting top description, used for internal testing. Applications received here will not be received. About Ashby We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet). We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet). We have a clear buyer persona and target market. Our current sales process allows us to land & expand. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join \uD83D\uDE80 About this Role As our first sales hire you will help us transition from founder led sales into a scalable & repeating sales process. Our emphasis is less on previous experience and more on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement. We have built an excellent product & engineering machine and we now want to do the same on the go-to-market side. You could be a great fit if \uD83E\uDD13You love becoming a product and domain expert. You sell consultative and teach prospects something at every touch point. \uD83D\uDD0DYou pay a lot of attention to detail. You take pride in a clean sales pipeline. You obsess over sending perfect follow up emails on time. ⚡️You move fast. You constantly find areas of improvement. You leverage tools/technology to allow our sales team to scale well. \uD83D\uDC77‍♀️You love building a sales process from the ground up. ⚙️You are not only excited about closing deals, but also putting a repeatable process in place that will allow our go-to-market team to excel in future. \uD83C\uDFA7You treat sales as a listening exercise and continuously bring learnings about the market, our product, industry trends, etc. back to the overall company. \uD83D\uDCCAYou are analytical and good with numbers, you can model out scenarios without requiring the help of an analyst. Bonus \uD83D\uDC68‍\uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC67You have experience hiring & leading a sales team \uD83D\uDCE2You can tell Ashby's story in way that resonates \uD83D\uDEF0You have experience selling complex products Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. Benefits You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible You get to sell a product that our prospects & customers are truly excited about Competitive compensation Top notch health insurance for you and your dependents with all premiums covered by us 401(k) matching if you're in the US Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. [TEST TEST TEST] This is a test job posting closing description, used for internal testing. Applications received here will not be received.", "summaryDescription" : "Head of Customer Success at Ashby", "createdAt" : "2026-06-16T00:25:57.298", "lastUpdated" : "2026-06-16T11:40:36.523", "ingestTimestamp" : "2026-06-16T00:25:57.298", "mongoId" : "6a306e5cf292fd229cfde845", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a255d1274d8ee00a0163ed0", "title" : "Contact Center Manager", "company" : "Urrly", "industry" : "Healthcare", "salary" : { "min" : 7500000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cali, CO", "locations" : [ "Cali", "CO" ], "timestamp" : "2026-06-16T02:32:50.856", "fingerprint" : "f03f6c52659f0802e67da8f2b7f3d3fab6849c1ac08f8ee92e12ee2b619a408f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://urrly.breezy.hr/p/c04c8fd0f0d8-contact-center-manager", "externalId" : "c04c8fd0f0d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cali", "country" : "Colombia", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "3.4108435,-76.5812127" } ], "locationText" : "Cali, Colombia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage contact center operations, Achieve clear KPIs, Ensure real ownership, Facilitate long-term growth", "outcomesObjectives" : "Achieve clear KPIs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth. Role Snapshot Role: Contact Center ManagerLocation/Type: Cali, Colombia • Full-time • OnsitePay: 7,500,000 COP/monthSchedule: 10:00 AM – 7:00 PM Colombia timeDays Off: 2 rotating days weekly. Weeken", "summaryDescription" : "Contact Center Manager at Urrly. Manage contact center operations. Achieve clear KPIs", "createdAt" : "2026-06-14T18:39:16.744", "lastUpdated" : "2026-06-16T02:32:50.856", "ingestTimestamp" : "2026-06-14T18:39:16.744", "mongoId" : "6a255d1274d8ee00a0163ed0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3066e8f292fd229cfb6da1", "title" : "Director of Warehouse and Distribution", "company" : "Kent Outdoors", "industry" : "Logistics", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Warehouse and Distribution in Pooler, United States, adjusted for industry and company size." }, "location" : "Pooler, GA", "locations" : [ "Pooler", "GA" ], "timestamp" : "2026-06-16T08:47:19.562", "fingerprint" : "6e0a38240362cdb94a72d33e88bd9ee05626a46b6f45d5f5e84d66d818c2bbb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://kentoutdoors.com/careers?gh_jid=5263338008", "externalId" : "5263338008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pooler", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.1158983,-81.2495131" } ], "locationText" : "Pooler, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "WMS software", "professionalSkills" : [ "Warehouse management", "Distribution management", "Inventory control", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics" ], "hardSkillsList" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis" ], "hardSkills" : [ { "name" : "Warehouse operations", "level" : "intermediate" }, { "name" : "Distribution operations", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Logistics planning", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "majorSkills" : "Warehouse operations, Distribution management, Inventory control", "majorSkillsList" : [ "Warehouse operations", "Distribution management", "Inventory control" ], "coreResponsibilities" : "Oversee daily warehouse operations, Manage inventory levels and accuracy, Ensure efficient distribution processes, Lead and develop warehouse staff, Implement and maintain warehouse safety standards, Manage warehouse budget and expenses, Optimize warehouse layout and workflow, Collaborate with logistics and supply chain teams, Monitor and report on key performance indicators, Manage relationships with vendors and carriers, Ensure compliance with regulations", "teamCollaboration" : "Logistics teams; Supply chain teams; Warehouse staff", "domainKnowledge" : "Warehouse operations; Distribution logistics; Inventory management systems", "domainList" : [ "warehouse-operations", "distribution-logistics", "inventory-management-systems" ], "domainSpecificKnowledge" : [ "Warehouse operations", "Distribution logistics", "Inventory management systems" ], "toolProficiency" : [ "WMS software" ], "communicationSkills" : "Performance reporting; Vendor communication", "documentationSkills" : "Safety procedures; Process documentation", "innovationCreativity" : "Process optimization", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Maintain inventory accuracy; Improve operational efficiency; Reduce distribution costs; Ensure timely order fulfillment; Enhance warehouse safety", "qualificationsBasic" : "5+ years of experience in warehouse operations, 3+ years of experience in a management role, Experience with WMS software", "qualificationsPreferred" : "Bachelor's degree in Supply Chain Management or related field, Experience with Lean or Six Sigma methodologies", "workSiteFlexibility" : "Onsite", "rawDescription" : "For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure. KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact The Director of Warehouse and Distribution is responsible for management of the new Pooler, GA facility (170,000 sq. ft. building, with 20 team members) and all aspects of distribution within the facilities. This role will develop and implement strategies for improving Key Performance Indicators including shrink, incident rates, overtime, pick rates, order accuracy, and customer satisfaction. The Director will be an expert in Safety, Continuous Improvement, and Warehouse Operations. What You’ll Do Maintains inbound receiving process while focusing on maintaining or improving container receiving times. Controls inventory levels by managing a robust cycle count process Complies with federal, state, and local warehousing, material handling, and shipping requirements. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Implementing and Managing the Safety Program Maintains physical condition of warehouse by planning and implementing new design layouts to improve efficiency Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintaining a close relationship with local staffing agencies will be important. Maintains warehouse staff job results by coaching, counseling, and disciplining employees Maintains professional and technical knowledge by attending educational workshops Contributes to team effort by accomplishing related results as needed. Monitor, manage, and communicate key KPI’s across all phases of operations Maintain a relationship with local law enforcement and fire departments and ensure our facility is up to code This role will be the point of contact for anything related to managing the facility. This included, fire department, police department, security system, inbound and outbound freight companies, and more. What You’ve Accomplished Proven work experience as a Warehouse Manager or Director of Warehousing is a must have. Expertise in creating warehouse management procedures and best practices Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Hands on experience with warehouse management software and databases Leadership skills and ability manage staff Strong decision making and problem-solving skills Excellent communication skills Experience implementing or managing a safety program is required Continuous Improvement Experience is preferred Bachelor Degree is preferred How You Thrive You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.  KENT Outdoors is proud to be an Equal Opportunity Employer. ", "summaryDescription" : "Director of Warehouse and Distribution at Kent Outdoors. Skills: Warehouse operations, Distribution management, Inventory control. Oversee daily warehouse operations. Manage inventory levels and accuracy", "postedDate" : "2026-06-15T23:28:44.606", "createdAt" : "2026-06-15T23:28:44.606", "lastUpdated" : "2026-06-16T08:47:19.562", "ingestTimestamp" : "2026-06-15T23:28:44.606", "mongoId" : "6a3066e8f292fd229cfb6da1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis", "Distribution management", "Inventory control", "Warehouse management", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics", "Distribution logistics", "Inventory management systems", "WMS software" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outdoor & Apparel", "llmIndustryConfidence" : 0.98 }, { "id" : "69ce5e5f9bc74574cb67a59c", "title" : "Secondary: Teacher Specialist Harp", "industry" : "Education", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Teacher Specialist Harp in Texas, United States, adjusted for the education industry." }, "location" : "TEXAS", "locations" : [ "TEXAS" ], "certifications" : [ "Valid Teaching Certification Issued by Texas Education Agency", "EC-12 Music certification or statement of eligibility" ], "timestamp" : "2026-06-16T02:20:08.115", "fingerprint" : "912b8cb71cae0f433a091f80424ca9ea5bd431cc7ad59eaf0716865bbe505c77", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=185855", "externalId" : "185855", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Texas", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Texas, United States", "professionalSkills" : [ "Music education", "Music performance" ], "hardSkillsList" : [ "Musical proficiency", "Harp performance" ], "hardSkills" : [ { "name" : "Musical proficiency", "level" : "intermediate" }, { "name" : "Harp performance", "level" : "intermediate" } ], "majorSkills" : "Harp instruction, Orchestra management", "majorSkillsList" : [ "Harp instruction", "Orchestra management" ], "coreResponsibilities" : "Assist Head Orchestra Directors with planning and implementation, Assist in managing aspects of the campus orchestra, Fulfill professional responsibilities related to teaching secondary orchestra, Assist with management of the instructional program, Implement, monitor, and maintain progress with group and, Plan appropriate learning activities for Harp students, Determine appropriate type and level of materials, Implement an instructional program for Harp students, Assess student achievement, Maintain appropriate assessment documentation, Manage allotted learning time to maximize student achievement, Manage the behavior of learners in the instructional, Assist and participate in management of student behavior, Monitor and enforce compliance with Student/Parent Handbook and, Ensure classroom and/or instructional environment is attractive, healthful,, Ensure materials are accessible to students and in, Perform all duties as assigned by Head Orchestra, Implement sectional, small group, and large ensemble instruction, Provide Harp students with adequate preparation for all, Communicate with Harp students on instructional expectations, Keep Harp students informed of their progress, Communicate with parents of Harp students, Keep parents informed of student(s) progress, Comply with established FBISD policies and procedures regarding, Provide proper student supervision during and after all, Ensure standards of professional conduct are maintained, Understand and uphold all rules, regulations, and dates, Participate in all UIL, TMEA and FBISD sponsored, Encourage student participation in all competitions/events related to, Participate in in-service, professional learning activities, and staff, Support and assist Harp students in all orchestra, Attend concerts/shows, Offer reasonable assistance to these programs", "teamCollaboration" : "Collaborate with colleagues on multiple campuses", "domainKnowledge" : "Instrumental music program; UIL; TMEA; Fort Bend ISD policies", "domainList" : [ "instrumental-music-program", "uil", "tmea", "fort-bend-isd-policies" ], "domainSpecificKnowledge" : [ "Instrumental music program", "UIL", "TMEA", "Fort Bend ISD policies" ], "communicationSkills" : "Oral communication; Written communication; Social media use", "documentationSkills" : "Assessment documentation", "continuousLearning" : "In-service activities; Professional learning activities", "specialRequirements" : "Daily travel from campus to campus, Some overnight and/or out-of-town travel, Prolonged or irregular work hours, Regular moderate lifting, moving, and carrying equipment up to 75 lbs, Frequent exposure to noise and loud music", "qualificationsBasic" : "Bachelor's degree in Music Education or Music Performance, Valid Teaching Certification Issued by Texas Education Agency, EC-12 Music certification or statement of eligibility, Demonstrated musical proficiency on the Harp, Ability to collaborate with colleagues on multiple campuses, Effective oral and written communications skills, Ability to interact appropriately with the public, District staff, and parents, Ability to market the Harp program, Ability to maintain emotional control under stress", "qualificationsPreferred" : "Master's degree, 1 year of full-time teaching experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Teacher Harp Specialist will assist the Head Orchestra Directors with the planning and implementation of instruction for Harp players in campus orchestra programs. The incumbent will assist in managing aspects of the campus orchestra program. The incumbent will fulfill professional responsibilities related to teaching secondary orchestra courses and assisting with the management of the instructional program. Prolonged or irregular work hours are required. Daily travel from campus to campus is required. Some overnight and/or out-of-town travel are required. Position Description Essential Duties and Responsibilities Teaching and Learning In coordination with the Head Orchestra Directors, implement, monitor, and maintain progress with group and individual instruction, rehearsals, and performances for Harp students enrolled in the campus orchestra program In coordination with the Head Orchestra Directors, plan appropriate learning activities including determination of appropriate type and level of materials and implement an instructional program for Harp students that provides an appropriate learning sequence, considering different learning styles and a range of abilities Assess student achievement as related to desired educational goals and outcomes and maintain appropriate assessment documentation for institutional and individual reporting purposes Manage allotted learning time to maximize student achievement Manage the behavior of learners in the instructional setting to ensure the environment is conducive to the learning process; assist and participate in management of student behavior in all parts of the school, center, school grounds, or work site both during and outside of school hours; monitor and enforce compliance with the Fort Bend ISD Student/Parent Handbook and Student Code of Conduct Ensure classroom and/or instructional environment is attractive, healthful, safe, and conducive to learning and that materials are accessible to students and in good condition Program Supervision Perform all duties as assigned by Head Orchestra Directors, campus administration, and/or Director of Fine Arts Implement sectional, small group, and large ensemble instruction in the fall and spring semester to provide Harp students with adequate preparation for all concerts, competitions, auditions, and events Continually communicate with Harp students on instructional expectations and keep them informed of their progress in meeting those expectations Ensure continuous communication with parents of Harp students, both written and oral, to keep them informed of student(s) progress Comply with established FBISD policies and procedures regarding fundraising, budget management, inventory and materials management, student travel, employee travel, private lessons, and the submission of entry forms and fees by prescribed deadlines Provide proper student supervision during and after all program activities until all students have left the area Professional Responsibilities Ensure standards of professional conduct are maintained (Code of Ethics and Standard Practices for Texas Educators) Understand and uphold all rules, regulations, and dates that pertain to the instrumental music program (UIL, TMEA, and FBISD policies all apply) Participate in all UIL, TMEA and FBISD sponsored events; encourage student participation in all competitions/events related to the instructional program Participate in in-service, professional learning activities, and staff meetings as required or assigned, including meetings with the Director of Fine Arts Support and assist Harp students in all orchestra programs by attending concerts/shows and offering reasonable assistance to these programs Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree in Music Education or Music Performance Master's degree preferred Valid Teaching Certification Issued by Texas Education Agency appropriate to subject and grade level of assignment EC-12 Music, or has received statement of eligibility Minimum of 1 year of full-time teaching experience preferred Demonstrated musical proficiency on the Harp Ability to collaborate with colleagues on multiple campuses Effective oral and written communications skills, including the ability to use social media effectively Ability to interact appropriately with the public, District staff, and parents Ability to market the Harp program Ability to maintain emotional control under stress Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information Regular moderate lifting, moving, and carrying equipment up to 75 lbs Frequent exposure to noise and loud music Daily travel from campus to campus Some overnight and/or out-of-town travel and travel by school bus TEXAS", "summaryDescription" : "Secondary: Teacher Specialist Harp. Skills: Harp instruction, Orchestra management. Assist Head Orchestra Directors with planning and implementation. Assist in managing aspects of the campus orchestra", "createdAt" : "2026-06-14T19:01:39.630", "lastUpdated" : "2026-06-16T02:20:08.115", "ingestTimestamp" : "2026-06-14T19:01:39.630", "mongoId" : "69ce5e5f9bc74574cb67a59c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Musical proficiency", "Harp performance", "Harp instruction", "Orchestra management", "Music education", "Music performance", "Instrumental music program", "UIL", "TMEA", "Fort Bend ISD policies", "Valid Teaching Certification Issued by Texas Education Agency", "EC-12 Music certification or statement of eligibility" ], "skillCount" : 12, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "69ce5e3b9bc74574cb677994", "title" : "Service Contracts Customer Service Team Leader (Contact Centre)", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 35000.0, "max" : 48000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Service Contracts Customer Service Team Leader in the Financial Services industry in Milton Keynes, United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-16T00:36:23.658", "fingerprint" : "a60cfdd76eced3d5f1516b47aeaf7682778a2b81bf2d4095abb4519bf2795066", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=888775", "externalId" : "888775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Cofico, SAP", "professionalSkills" : [ "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews" ], "hardSkillsList" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards" ], "softSkillsList" : [ "Leadership", "Negotiation" ], "hardSkills" : [ { "name" : "KPI management", "level" : "intermediate" }, { "name" : "Quality improvement", "level" : "intermediate" }, { "name" : "Error minimization", "level" : "intermediate" }, { "name" : "Training needs identification", "level" : "intermediate" }, { "name" : "Communication standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer service leadership, Service contract management, Stakeholder engagement", "majorSkillsList" : [ "Customer service leadership", "Service contract management", "Stakeholder engagement" ], "coreResponsibilities" : "Direct and supervise team, Manage third-party providers, Conduct regular stakeholder reviews, Lead customer service administrators, Ensure customer requirements are met, Handle customer queries, Handle Retailer queries, Liaise with third party providers, Act as escalation point, Handle escalations from senior management, Handle Board-level complaints, Monitor team performance, Set performance management, Monitor team activities, Improve quality, Minimize errors, Ensure correct process is followed, Identify training needs, Motivate team members, Empower team members, Pass relevant accreditation, Maintain relevant accreditation, Pass relevant compliance, Maintain relevant compliance, Pass relevant knowledge, Maintain relevant knowledge, Ensure company communication standards, Identify business process improvements, Design business process improvements, Implement business process improvements, Maximize cross team benefits, Maximize customer satisfaction, Control change, Coordinate change, Control risk, Coordinate tasks, Deliver agreed SLAs, Establish performance reviews, Meet planned volume, Meet customer growth, Meet digital transformation benefits, Support business projects, Support business programs, Represent Service Contracts operation needs, Manage multiple key stakeholders, Participate in Sales & Marketing area", "teamCollaboration" : "Cross-functional teams; Business transformation teams; Resolutions team; Sales & Marketing teams", "projectManagementSkills" : [ "Change management", "Risk management", "Task coordination", "SLA management" ], "domainKnowledge" : "Service Contracts; Financial services", "domainList" : [ "service-contracts", "financial-services" ], "domainSpecificKnowledge" : [ "Service Contracts", "Financial services" ], "toolProficiency" : [ "Word", "Excel" ], "communicationSkills" : "Customer communication; Internal communication; External communication", "continuousLearning" : "Develop team members", "innovationCreativity" : "System improvements; Process improvements", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Meet customer requirements; Adhere to KPIs; Deliver agreed SLAs; Meet planned volume; Meet customer growth; Meet digital transformation benefits", "qualificationsBasic" : "Leadership experience, Manage change, System implementation experience, Change management experience, Manage customer relationships, Computer literacy, Work under pressure, Work without supervision, Take ownership of problems, Resolve problems within timeframes, Self-motivated", "qualificationsPreferred" : "Previous team management experience, Contact Centre environment experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Service Contracts Customer Service Team Leader (Contact Centre) Closing Date: 2 April 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will direct and supervise the Service Contracts administration team, alongside the management of third-party providers and regular stakeholder reviews. This role is responsible for the leadership and performance of the Customer Service Administrators to ensure customer requirements are met through a customer first approach. Main Accountabilities Responsible for customer and Retailer queries relating to Service Contract agreements across multi channels inclusive of calls, e-mails and online portal, ensuring that KPIs are adhered to and monthly performance reviewed. Liaising with third party providers to ensure the smooth and efficient delivery of activities supporting the customer journey. To be the escalation point when a team member is unable to meet Retailer or Customer demands and needs, or when a higher degree of authority is required to resolve an issue. Handling escalations from senior management and Board-level complaints requiring operational understanding. Monitor team performance through KPI management setting in place any performance management required. Monitor team activities to improve quality, minimise errors and ensure correct process is followed. Identification of training needs, motivating, and empowering team members in line with our Leadership principles. Pass and maintain relevant accreditation/compliance/knowledge to the desired standard. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, and correspondence adhering to strict targets. Taking the lead in identifying, designing, and implementing business process and system improvements, maximising cross team benefits and customer satisfaction. You will control and coordinate change, risk, and tasks to deliver agreed SLAs and establish performance reviews for systems, processes, and behaviours to meet planned volume, customer growth and digital transformation benefits. To be a Subject matter expert support across business projects and programs, representing the requirements and needs of the Service Contracts operation. Managing multiple key stakeholders across the Mercedes-Benz Business including Cars, Risk & Compliance, Retailer Network, IT, Business transformation and Resolutions. Be an active member across all Sales & Marketing area, in particular Brand Services About you Previous experience in managing a team would be desirable or development in line with becoming a Team Leader. Flexible with the ability to manage change. Experience in new system implementation and change management. The ability to manage customer relationships successfully. Excellent communication and negotiation skills. Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail. To be computer literate with various packages such as Word, Excel and Cofico/SAP. Problem-solving skills. Experience within a Contact Centre environment, desired but not essential. Ability to work under pressure, whilst maintaining a professional image at all times. Ability to work without supervision. Excellent time management skills. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Service Contracts Customer Service Team Leader (Contact Centre) at Mercedes-Benz Financial Services. Skills: Customer service leadership, Service contract management, Stakeholder engagement. Direct and supervise team. Manage third-party providers", "createdAt" : "2026-06-14T18:51:17.909", "lastUpdated" : "2026-06-16T00:36:23.658", "ingestTimestamp" : "2026-06-14T18:51:17.909", "mongoId" : "69ce5e3b9bc74574cb677994", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards", "Leadership", "Negotiation", "Customer service leadership", "Service contract management", "Stakeholder engagement", "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews", "Change management", "Task coordination", "Service Contracts", "Financial services", "Word", "Excel" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983cbf", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Manchester, UK, adjusted for seniority and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:02:03.393", "fingerprint" : "e8add2eddb8d87fb826cd6814e7e36613c531cdff905db874956787c9f9c46e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588534002", "externalId" : "8588534002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy" ], "hardSkillsList" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance" ], "hardSkills" : [ { "name" : "FCA Consumer Duty", "level" : "intermediate" }, { "name" : "DISP rules", "level" : "intermediate" }, { "name" : "Vulnerability guidance", "level" : "intermediate" } ], "majorSkills" : "Customer Care, Complaints Management, Payment Operations", "majorSkillsList" : [ "Customer Care", "Complaints Management", "Payment Operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries, disputes, and processing issues, Drive operational excellence by leveraging technology, Streamline processes, Enhance the customer experience", "teamCollaboration" : "Work with senior stakeholders; Work with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Excellent communicator; Influencer", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast; Scale quickly", "problemSolvingSkills" : "Interpret complex data; Identify root causes; Implement evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills", "qualificationsPreferred" : "Experience in regulated financial services environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer Care, Complaints Management, Payment Operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T19:11:55.339", "createdAt" : "2026-06-14T19:11:55.339", "lastUpdated" : "2026-06-16T06:02:03.393", "ingestTimestamp" : "2026-06-14T19:11:55.339", "mongoId" : "6a2c91ae74d8ee00a0983cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance", "Customer Care", "Complaints Management", "Payment Operations", "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy", "Regulated financial services", "DISP complaints-handling rules" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306ca6f292fd229cfd5243", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN or RN license" ], "timestamp" : "2026-06-16T10:05:20.867", "fingerprint" : "84387643cb52efec6e1456a0bbf8d465f79fd2846021539b8cecd8378852ac4e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care planning", "Staff training", "Regulatory compliance", "Documentation systems management" ], "hardSkillsList" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" }, { "name" : "Resident assessment", "level" : "intermediate" }, { "name" : "Care plan development", "level" : "intermediate" }, { "name" : "Staff training programs", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Regulatory compliance", "majorSkillsList" : [ "Resident care standards", "Regulatory compliance" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, and staff, Ensure residents are at appropriate levels of care, Manage clinical budget line items, Monitor documentation systems for timeframes, Write and review resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living level, Perform professional and timely assessments, Schedule and conduct new resident orientation, Provide, plan, schedule, and monitor staff training, Manage and coordinate nursing and assisted living staff, Communicate resident health and safety information, Oversee staff schedules and daily assignments, Maintain a safe working environment, Ensure compliance with state regulatory requirements, Complete and file concern and incident reports, Conduct follow-up on incident reports, Assist in mock surveys, Perform other duties as assigned", "teamCollaboration" : "Liaison between residents, families, and staff; Work with residents, families, and staff; Communicate with staff and families", "domainKnowledge" : "Senior living resident care; Mandatory reporting to State", "domainList" : [ "senior-living-resident-care", "mandatory-reporting-to-state" ], "domainSpecificKnowledge" : [ "Senior living resident care", "Mandatory reporting to State" ], "documentationSkills" : "Clinical documentation; Resident assessments; Care-plans; Incident reports", "continuousLearning" : "Maintain CEU requirements; Attend required training; Attend in-service training; Attend staff meetings", "specialRequirements" : "24/7 on-call clinical support, Clean driving record", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Managed and developed complex teams, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Regulatory compliance. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-16T00:14:48.543", "lastUpdated" : "2026-06-16T10:05:20.867", "ingestTimestamp" : "2026-06-16T00:14:48.543", "mongoId" : "6a306ca6f292fd229cfd5243", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs", "Resident care standards", "Regulatory compliance", "Clinical budget management", "Care planning", "Staff training", "Documentation systems management", "Senior living resident care", "Mandatory reporting to State", "LPN/LVN or RN license" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305568f292fd229cf1f3da", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN license", "RN license", "CEU requirements" ], "timestamp" : "2026-06-16T10:03:25.749", "fingerprint" : "42a02e3177205f93f6770a75e1f45924a0b68fe57bdfa9192a2b4595721ca0ea", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "technicalSkills" : "EMR, EHR", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care plan development", "Regulatory compliance", "Incident reporting", "Mock surveys" ], "hardSkillsList" : [ "Clinical documentation", "Care coordination", "Budget management", "Staff scheduling" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Care coordination", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Clinical budget management", "majorSkillsList" : [ "Resident care standards", "Clinical budget management" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, staff, Ensure residents are at appropriate care levels, Manage clinical budget line items, Monitor documentation systems, Review assessments and service plans, Write resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living, Perform resident assessments professionally and timely, Schedule new resident orientation, Conduct new resident orientation, Plan staff training programs, Schedule staff training programs, Monitor staff training programs, Provide statutory or regulatory training, Attend required training, Attend in-service meetings, Attend staff meetings, Manage nursing staff work, Coordinate assisted living staff work, Communicate resident health and safety information, Oversee staff schedules, Complete staff schedules, Assign daily tasks, Maintain safe working environment, Prevent accidents, Preserve equipment, Achieve safe working practices, Ensure compliance with state regulatory requirements, Report to State, Complete concern reports, Complete incident reports, File concern reports, File incident reports, Conduct follow-up on reports, Perform mock surveys, Adhere to all policies, Adhere to all standards, Adhere to all procedures", "teamCollaboration" : "Liaison between residents, families, staff; Coordinate with Executive Director; Work with other staff", "domainKnowledge" : "Senior living resident care; State regulatory requirements", "domainList" : [ "senior-living-resident-care", "state-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Senior living resident care", "State regulatory requirements" ], "documentationSkills" : "Clinical documentation; Resident assessments; Service plans; Care-plans; Incident reports", "specialRequirements" : "24/7 on-call clinical support, Valid driver's license, Clean driving record, COVID-19 vaccination proof", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Managed and developed complex teams, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Experience in a senior living setting, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Clinical budget management. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-15T23:44:24.094", "lastUpdated" : "2026-06-16T10:03:25.749", "ingestTimestamp" : "2026-06-15T23:44:24.094", "mongoId" : "6a305568f292fd229cf1f3da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Care coordination", "Budget management", "Staff scheduling", "Resident care standards", "Clinical budget management", "Resident assessment", "Care plan development", "Regulatory compliance", "Incident reporting", "Mock surveys", "Senior living resident care", "State regulatory requirements", "LPN/LVN license", "RN license", "CEU requirements" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb12974d8ee00a09dc5b4", "title" : "Head of Customer Experience", "company" : "Limina", "industry" : "Portfolio Companies", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T01:58:54.709", "fingerprint" : "35396874075462ca4dc30c7c9e7d7ce4fb33bc793a312d436f789c8339ce1fc3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/forum-ventures/a1975fa4-36e3-42a2-948b-6f00d9b0211c/application", "externalId" : "a1975fa4-36e3-42a2-948b-6f00d9b0211c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, ML", "professionalSkills" : [ "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion" ], "majorSkills" : "Customer success, Customer experience, AI/ML workflows", "majorSkillsList" : [ "Customer success", "Customer experience", "AI/ML workflows" ], "coreResponsibilities" : "Own solutions engineering, Own implementation, Own support, Own account management, Build professional services offering, Lead team of 2-3 solutions specialists, Map end-to-end implementation process, Identify what's working, Identify what isn't working, Build repeatable frameworks, Scope professional services offering, Price professional services offering, Launch professional services offering, Lead L1 customer triage, Lead L2 customer triage, Resolve customer issues, Loop in product team, Run QBRs, Manage accounts, Own book health, Serve as voice of customer, Synthesize front-line feedback, Package feedback, Feed feedback to product, Shape roadmap, Identify upsell opportunities, Identify account expansion opportunities", "teamCollaboration" : "Cross-functional teams; Product team; Senior stakeholders", "domainKnowledge" : "AI/ML workflows; Data-heavy products; Fintech; Compliance; Regulated industries", "domainList" : [ "ai-ml-workflows", "data-heavy-products", "fintech", "compliance", "regulated-industries" ], "domainSpecificKnowledge" : [ "AI/ML workflows", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "communicationSkills" : "Tight QBRs; Clear escalations; Credible presentations", "qualificationsBasic" : "6 - 10 years in a client-facing role, Commercial instincts, Technical literacy, Working knowledge of AI/ML workflows or data-heavy products, High tolerance for ambiguity, Context switching, Fast-moving culture, Communicator", "qualificationsPreferred" : "Experience in fintech, Compliance experience, Regulated-industry customer experience, Prior experience scoping professional services, Prior experience pricing professional services, Early-stage startup experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Limina Limina https://www.getlimina.ai/enis the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a full platform play that governs sensitive data across the entire enterprise AI lifecycle: from classification and redaction through to agentic workflows, RAG pipelines, and real-time data security. Brands like RBC, Deepgram, and Boehringer Ingelheim already rely on our platform to build on, govern, and deploy AI against their most sensitive datasets. We've been recognized as a Gartner® Cool Vendor™ in Privacy and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, New York, Seattle, and San Francisco. What You'll Do You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our professional services offering (once you build it). You'll also lead a small team of 2-3 solutions specialists. If you thrive in fast-paced environments, are comfortable making decisions with imperfect information, and get energized by the commercial side of customer work, this is the place for you. Areas of focus - Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that scale - Scope, price, and launch a professional services offering - Lead L1 and L2 customer support; triage, resolve, and loop in the product team where it matters - Run QBRs and manage account relationships; you own the health of the book - Serve as the voice of the customer internally. Synthesize what you're hearing on the front line, package it, and feed it back to product to shape the roadmap - Identify opportunities for upsells and account expansion What You Bring - 6 - 10 years in a client-facing role. Consulting, agency, implementation, or professional services background strongly preferred - Commercial instincts: you understand what a healthy customer looks like, and you act before things go sideways - Technical literacy: You can translate between technical and business contexts without losing either side. - Working knowledge of AI/ML workflows or data-heavy products - High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined - Strong communicator: tight QBRs, clear escalations, credible in the room with senior stakeholders Nice to Have - Experience in fintech, compliance, or regulated-industry customer environments - Prior experience scoping or pricing professional services for enterprise customers - Early-stage startup experience", "summaryDescription" : "Head of Customer Experience at Limina. Skills: Customer success, Customer experience, AI/ML workflows. Own solutions engineering. Own implementation", "createdAt" : "2026-06-14T18:50:13.721", "lastUpdated" : "2026-06-16T01:58:54.709", "ingestTimestamp" : "2026-06-14T18:50:13.721", "mongoId" : "6a2cb12974d8ee00a09dc5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer success", "Customer experience", "AI/ML workflows", "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb08174d8ee00a09da302", "title" : "Director of Customer Success", "company" : "Sourgum", "industry" : "Customer Experience", "salary" : { "min" : 130000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Jersey City", "locations" : [ "Jersey City" ], "timestamp" : "2026-06-16T06:38:06.060", "fingerprint" : "f9ea47bbcfdecb16f21fbda6e18397fb2c7ba24d5ca92b483cc3617cc35ce4a7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sourgum/14aa63a8-35f6-4bcd-bd17-36b68ca2ab49/application", "externalId" : "14aa63a8-35f6-4bcd-bd17-36b68ca2ab49", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Customer Success", "Account Management", "Team Leadership", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting" ], "hardSkillsList" : [ "KPI tracking", "Process implementation" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "KPI tracking", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer Success Management, Team Leadership, Process Scalability", "majorSkillsList" : [ "Customer Success Management", "Team Leadership", "Process Scalability" ], "coreResponsibilities" : "Lead and manage Customer Success and Customer Support, Provide coaching, mentorship, and career development, Define, track, and own KPIs, Develop and implement scalable processes for onboarding, adoption,, Act as a player-coach, Balance leadership with direct customer engagement, Partner cross-functionally with Sales, Product, and Operations, Align customer needs with company strategy, Build and grow a best-in-class customer experience function, Represent the customer’s voice in leadership discussions, Influence product roadmap and service delivery", "teamCollaboration" : "Partner with Sales; Partner with Product; Partner with Operations", "domainKnowledge" : "Waste and recycling industry; B2B SaaS; Startup environment", "domainList" : [ "waste-and-recycling-industry", "b2b-saas", "startup-environment" ], "domainSpecificKnowledge" : [ "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "communicationSkills" : "Customer voice representation", "continuousLearning" : "Yearly Personal Development Budget; Professional development opportunities; Career advancement opportunities", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customers achieve maximum value; Drive adoption; Reduce churn; Uncover opportunities for growth; Scale internal teams with business growth", "qualificationsBasic" : "5+ years individual contributor in Customer Success or Account Management, 2-3 years managing Customer Success team, Proven player-coach experience, Demonstrated ability to scale team and implement processes, Experience overseeing or partnering with Customer Support operations, Analytical skills and fluency with customer metrics, KPIs, and reporting, Exceptional communication, leadership, and problem-solving abilities, Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments", "rawDescription" : "Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team: Our Customer Success team is at the heart of how we build lasting relationships with our clients. They don’t just react to issues, they proactively partner with customers to help them onboard smoothly, get the most value out of our services, and achieve their goals. By acting as trusted advisors, the team helps drive adoption, reduce churn, and uncover opportunities for growth. In short, they make sure our customers feel supported, successful, and excited to keep growing with us. The Role: The Customer Success Manager will oversee both the Customer Success and Customer Support functions, acting as both a strategist and hands-on leader. This role is ideal for someone who has spent years as a high-performing individual contributor, then stepped into team leadership. someone who can roll up their sleeves while also shaping the big picture. You will own KPIs, team growth, and process development, ensuring our customers achieve maximum value while our internal teams scale with the business. What you’ll be doing: - Lead and manage the Customer Success and Customer Support teams, providing coaching, mentorship, and career development. - Define, track, and own KPIs across retention, expansion, NRR, CSAT, and support SLAs. - Develop and implement scalable processes for onboarding, adoption, renewals, and issue resolution. - Act as a player-coach: balancing leadership with direct customer engagement when needed. - Partner cross-functionally with Sales, Product, and Operations to align customer needs with company strategy. - Build and grow a best-in-class customer experience function that scales with company growth. - Represent the customer’s voice in leadership discussions, influencing product roadmap and service delivery. The qualifications you need: - 5+ years as an individual contributor in Customer Success or Account Management within a B2B SaaS or startup environment. - 2-3 years managing a Customer Success team, ideally in a high-growth or startup setting. - Proven experience as a player-coach—comfortable building strategy while still engaging directly with customers. - Demonstrated ability to scale or grow a team and implement repeatable processes. - Experience overseeing or closely partnering with Customer Support operations. - Strong analytical skills and fluency with customer metrics, KPIs, and reporting. - Exceptional communication, leadership, and problem-solving abilities. - Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments. Benefits - Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. - A positive and collaborative work environment with a focus on innovation and sustainability. - Flexible/Unlimited PTO - Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). - Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. - Yearly Personal Development Budget - Opportunities for professional development and career advancement within a growing company.", "summaryDescription" : "Director of Customer Success at Sourgum. Skills: Customer Success Management, Team Leadership, Process Scalability. Lead and manage Customer Success and Customer Support. Provide coaching, mentorship, and career development", "createdAt" : "2026-06-14T18:44:23.742", "lastUpdated" : "2026-06-16T06:38:06.060", "ingestTimestamp" : "2026-06-14T18:44:23.742", "mongoId" : "6a2cb08174d8ee00a09da302", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "KPI tracking", "Process implementation", "Leadership", "Mentorship", "Customer Success Management", "Team Leadership", "Process Scalability", "Customer Success", "Account Management", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting", "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30559df292fd229cf20520", "title" : "Manager of Communications and Public Relations", "company" : "Dunkin’ Joy in Childhood Foundation", "industry" : "Food & Beverage", "salary" : { "min" : 77998.0, "max" : 153109.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T13:05:54.647", "fingerprint" : "c017d2e03e90b09b635aaaa21352ea137c0958cb3a180dfe807fa89e7f29cf00", "source" : "workday", "language" : "en", "applyUrl" : "https://inspirebrands.wd5.myworkdayjobs.com/InspireCareers/job/Boston-Support-Center/Manager-of-Communications-and-Public-Relations---Dunkin--Joy-in-Childhood-Foundation_JR40632", "externalId" : "JR40632", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Canton", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.1584324,-71.1447732" } ], "locationText" : "Canton, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Project management", "Interpersonal skills", "Active listening", "Creative writing", "Facilitation skills", "Relationship management", "Time management", "Organizational skills" ], "hardSkillsList" : [ "Social media strategy", "Content creation", "Video development", "Speaking program development" ], "hardSkills" : [ { "name" : "Social media strategy", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Video development", "level" : "intermediate" }, { "name" : "Speaking program development", "level" : "intermediate" } ], "majorSkills" : "Communications strategy, Public relations strategy, Content management, Social media management", "majorSkillsList" : [ "Communications strategy", "Public relations strategy", "Content management", "Social media management" ], "coreResponsibilities" : "Lead creation of all internal and external communications, Help establish national and local communications strategies, Support communications strategies for national fundraising activities, Manage the Foundation website, Develop social media content plan, Oversight of a social media contractor, Support in-restaurant campaigns, Prepare internal readiness materials, Prepare external communications, Work closely with internal team, Work closely with Dunkin’ marketing and PR, Work closely with local agencies, Work closely with non-profit partners, Lead video development, Lead speaking program development, Refine existing communication methods, Refine existing communication approach, Support the Foundation’s national PR strategy, Coordinate with the Foundation’s PR agency, Liaise with local PR agencies, Plan Foundation events and celebrations, Create turnkey PR toolkits, Develop creative communications strategies, Collaborate on creation of board meeting presentations, Collaborate on creation of Annual Meeting presentations, Assist in briefing and development process, Develop opportunities for integration into brand marketing calendar, Collaborate with Dunkin’ brand marketing team, Work with the business analytics team, Develop strategic plans, Oversee social media channels, Develop social media strategy, Develop social media calendar", "teamCollaboration" : "Cross-functional teams; Foundation staff; Board members; Dunkin’ marketing; Dunkin’ PR; Partnership teams; Volunteers; Agencies; Local agencies; Non-profit partners; Regional field marketing teams; Dunkin’ PR team; Business analytics team", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Non-profit sector", "domainList" : [ "non-profit-sector" ], "domainSpecificKnowledge" : [ "Non-profit sector" ], "toolProficiency" : [ "Social media platforms" ], "communicationSkills" : "Internal communications; External communications; Board communications; Employee communications; Social media content; In-restaurant campaigns; Fundraising events; Grant programs; Marketing programs; National marketing partnerships; Community activations; PR toolkits", "documentationSkills" : "Drafting; Editing; Curating content; Internal readiness materials; External communications", "innovationCreativity" : "Identifying new, innovative ways to share stories", "problemSolvingSkills" : "Problem solve potential root causes", "qualificationsBasic" : "4 Year Degree Preferred, 5+ years relevant experience, Demonstrated experience developing internal and external communications strategies, Original writing samples required, Ability to work effectively and collaboratively as a team member, Ability to recognize escalating trends and problem solve potential root causes", "qualificationsPreferred" : "Experience in the non-profit sector, Preference is given to candidates who can work from our Canton, MA headquarters", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This position will play a key role in shaping and executing national and regional communications and public relations strategies for the Dunkin' Joy in Childhood Foundation. Reporting to and collaborating closely with the Director, this role will oversee the development, management, and distribution of communications to enhance the Foundation’s mission. This Manager role will work cross-functionally with Foundation staff, board members, as well as Dunkin’ marketing, PR, partnership teams, volunteers, and agencies to ensure consistent and effective communication to both internal and external audiences. This role will require strong project management skills, as he/she will be responsible for drafting, editing, and curating content, while also identifying new, innovative ways to share the Foundation's impactful stories. Preference is given to candidates who can work from our Canton, MA headquarters. **Responsibilities:** **Communications:** * In partnership with the team, lead the creation of all internal and external communications including the Foundation’s annual report, quarterly newsletters, as well as Board and employee communications * Help establish national and local communications strategies for the Dunkin’ Joy in Childhood Foundation with the support of the Director and national PR agency * Support communications strategies for national in-restaurant fundraising activities and campaigns * Manage the Foundation website by creating pages, designing layouts, and regularly updating content to ensure current and relevant information * Develop social media content plan and oversight of a social media contractor * Support in-restaurant campaigns, including drafting comprehensive communications plans, for Dunkin’ Iced Coffee Day, BARK partnership, and the annual month-long icon program. Includes the preparation of internal readiness materials and external communications. * Work closely with internal team, Dunkin’ marketing and PR, local agencies, and non-profit partners (hospitals, food banks, etc.) on communication efforts * Lead video development and speaking program development for fundraising events * Refine existing communication methods and approach with regional field marketing teams and PR agencies **Public Relations:** * Support the Foundation’s national PR strategy by collaborating with the Dunkin’ PR team and coordinating with the Foundation’s PR agency to ensure increased awareness of the Foundation’s mission and activities * Liaise with local PR agencies to plan Foundation events and celebrations * Create turnkey PR toolkits for local PR agency execution of Foundation marketing programs, fundraisers, Signature Program events and grant celebrations * Develop and lead creative communications strategies for the Foundation’s national signature programs and regional grant programs **Content Management: ** * Collaborate with team on the creation of quarterly Board meeting presentations and Annual Meeting presentations * Assist in the briefing and development process of all Foundation marketing programs, including content for in-store and out-of-store asset development * Develop opportunities for seamless integration of the Foundation into the brand marketing calendar * Collaborate with the Dunkin’ brand marketing team on the launch and promotion of major national marketing partnerships as well as regional fundraising and community activations * Work with the business analytics team to develop strategic plans that drive Dunkin’ goals and the Foundation mission * Oversee social media channels, including Facebook, Instagram, and LinkedIn, including strategy and calendar development **Requirements:** * 4 Year Degree Preferred * 5+ years of relevant experience strongly preferred * Demonstrated experience developing internal and external communications strategies, with a preference for experience in the non-profit sector * Original writing samples required * Demonstrated experience developing internal and external communications strategies, with a preference for experience in the non-profit sector * A self-starter with the ability to set priorities, multi-task and remain focused within a rigorous, fast-paced and quickly changing environment * Exemplary interpersonal, active listening, creative writing, transcribing, and facilitation skills * Adept in navigating and managing complex communication and public relations matters * Solid project management skills with the ability to stay on track while working on various simultaneous projects * Proven track record of successfully introducing and implementing communication programs for external or internal audiences * Working knowledge of social media best practices and ability to set a social media strategy/calendar and pivot as needed * Ability to navigate ambiguity and resolve conflicts effectively while staying open to constructive feedback for continuous performance improvement * Ability to work effectively and collaboratively as a team member with strong relationship management, time management and organizational skills * Ability to recognize escalating trends and problem solve potential root causes Salary: 77,998 - 153,109 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.", "summaryDescription" : "Manager of Communications and Public Relations at Dunkin’ Joy in Childhood Foundation. Skills: Communications strategy, Public relations strategy, Content management, Social media management. Lead creation of all internal and external communications. Help establish national and local communications strategies", "postedDate" : "2026-06-16T03:46:03.926", "createdAt" : "2026-06-16T03:46:03.903", "lastUpdated" : "2026-06-16T13:05:54.647", "ingestTimestamp" : "2026-06-16T03:46:03.903", "mongoId" : "6a30559df292fd229cf20520", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://inspirebrands.wd5.myworkdayjobs.com/InspireCareers/job/Boston-Support-Center/Manager-of-Communications-and-Public-Relations---Dunkin--Joy-in-Childhood-Foundation_JR40632", "salaryAnnualMin" : 77998, "salaryAnnualMax" : 153109, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Social media strategy", "Content creation", "Video development", "Speaking program development", "Communications strategy", "Public relations strategy", "Content management", "Social media management", "Project management", "Interpersonal skills", "Active listening", "Creative writing", "Facilitation skills", "Relationship management", "Time management", "Organizational skills", "Non-profit sector", "Social media platforms" ], "skillCount" : 18, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30867df292fd229c080c3d", "title" : "Director of Digital Customer Experience & AI", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Digital Customer Experience & AI in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T14:47:56.860", "fingerprint" : "0cc94726fdf48675e19addf255a03e4d1ce210f0e0f5383847d7a6deb7c254d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5163577007", "externalId" : "5163577007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan Vision ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing experience layer that shapes how clients learn, operate, and succeed with our solution. This is a techno-functional leadership role sitting within Customer Success, responsible for translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal candidate blends customer empathy, process design, and technical fluency to deliver meaningful outcomes, not just technology. What You’ll Own • The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer • Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams • A scalable operating model for designing, testing, and improving AI-driven experiences (“AgentOps”) • The evolution of LV Luna from support assistance to workflow execution and operational enablement Key Responsibilities Customer Experience Strategy delivering real outcomes for customers and setting Loan Vision apart in the market. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Director of Digital Customer Experience & AI at Banyan Software", "postedDate" : "2026-06-16T01:21:40.493", "createdAt" : "2026-06-16T01:21:40.493", "lastUpdated" : "2026-06-16T14:47:56.860", "ingestTimestamp" : "2026-06-16T01:21:40.493", "mongoId" : "6a30867df292fd229c080c3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306d6ef292fd229cfd8878", "title" : "Professor of Counselling and Head of Discipline (Art Therapy and Counselling)", "company" : "Western Sydney University", "industry" : "Higher Education", "salary" : { "min" : 220000.0, "max" : 300000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Professor in Education in Parramatta, Australia, adjusted for seniority and industry." }, "location" : "Parramatta, New South Wales, Australia", "locations" : [ "Parramatta", "New South Wales", "Australia" ], "timestamp" : "2026-06-16T08:23:23.512", "fingerprint" : "26db2810d4c37f6f9aa5562b94f5b1d419e97b61c66bee4e6ad1ed26a51639aa", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WesternSydneyUniversity/6000000001155253-professor-of-counselling-and-head-of-discipline-art-therapy-and-counselling-", "externalId" : "6000000001155253", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Parramatta", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8139843,151.0026660" } ], "locationText" : "Parramatta, New South Wales, Australia", "employmentType" : "FULL_TIME", "minimumEducation" : "PhD", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "professionalSkills" : [ "Academic leadership", "Research leadership", "Teaching design", "Work-integrated learning" ], "hardSkillsList" : [ "Art therapy", "Counselling" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Art therapy", "level" : "intermediate" }, { "name" : "Counselling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Art Therapy, Counselling, Academic Leadership", "majorSkillsList" : [ "Art Therapy", "Counselling", "Academic Leadership" ], "coreResponsibilities" : "Shape the profile of Counselling, Strengthen the profile of Counselling, Support the art therapy discipline, Enhance the profile of art therapy", "teamCollaboration" : "Collaborative shaping", "domainKnowledge" : "Creative arts therapies; Person-centred counselling; Arts-in-health practice", "domainList" : [ "creative-arts-therapies", "person-centred-counselling", "arts-in-health-practice" ], "domainSpecificKnowledge" : [ "Creative arts therapies", "Person-centred counselling", "Arts-in-health practice" ], "innovationCreativity" : "Innovative training programs", "qualificationsBasic" : "PhD in a related discipline, Demonstrated excellence in teaching and learning design, Evidence of fostering educational excellence in others, Demonstrated experience in relationships with industry for research and teaching including work-integrated learning, Evidence of being role model for other academics seeking mentoring, guidance, advice and support, Proven leadership of research projects, Leadership of research teams, Success in attracting significant industry funding", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Opportunity [Western Sydney University](https://www.westernsydney.edu.au/) is a premier national and international destination for postgraduate clinical training and research studies in the fields of counselling, psychotherapy and creative arts therapies. Our experienced educators and emerging researchers have developed innovative training programs including a highly successful person-centred counselling program and an award-winning arts-led pedagogy for training art therapists and arts-in-health practitioners. We have written key texts that influence research, clinical education and professional practice, heightening discipline visibility for Arts Therapy and Counselling (ATC) within and beyond the University. Western Sydney University is seeking a Professor of Counselling with an outstanding record of academic leadership to join the Art Therapy and Counselling group within the School of Social Sciences. Beginning with a three year term as Head of Discipline, this is an opportunity to be a leader in collaboratively shaping and strengthening the profile of Counselling as an independent and growing discipline at a key moment of its professionalisation, and to collaboratively support the art therapy discipline to similarly enhance its profile. About You * A PhD in a related discipline. * Demonstrated excellence in teaching and learning design. * Evidence of fostering educational excellence in others. * Demonstrated experience in relationships with industry for research and teaching including work-integrated learning. * Evidence of being role model for other academics seeking mentoring, guidance, advice and support. * Proven leadership of research projects and leadership of research teams. * Success in attracting significant industry funding. Please refer to the [Position Description](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc9/687f73eddb0ab5ec2c02a323/a80bbdc9-7e22-4c54-9806-764ea3af19e0?r=s3-ap-southeast-2) for full details. Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing. * Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing. * Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. * Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity. Application Details Position Enquiries: Direct to Professor Jason Pandya-Wood via J.Pandya-Wood@westernsydney.edu.au Please include the job reference code REF1441T Closing Date: 11:59pm, Friday 17 July 2026 Working Rights: Employer Visa sponsorship will be provided if required. How to Apply: To express your interest in the role, please prepare the following application materials: * A comprehensive academic CV detailing your positions held (with dates), key achievements, education, professional training, qualifications (including dates of completion), and a summary of your research activity and outputs. * Contact details for three referees, including your relationship to each referee and why you have nominated them. Referees will only be contacted after prior consultation with you. * Your earliest possible start date. As part of your online application, you will be asked to respond to screening questions addressing key qualifications, experiences and skills required for this position. Please note that only applications submitted via the University’s online recruitment system will be considered. Belonging at Western We are committed to substantive equality as outlined in our [Equal Opportunity Policy](https://policies.westernsydney.edu.au/document/view.current.php?id=95). We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For reasonable adjustments during the application process, please contact [talentacquisitionteam@westernsydney.edu.au](mailto:talentacquisitionteam@westernsydney.edu.au). About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our [website](https://www.westernsydney.edu.au/) and [LinkedIn](https://www.linkedin.com/school/western-sydney-university/posts/?feedView=all).", "summaryDescription" : "Professor of Counselling and Head of Discipline (Art Therapy and Counselling) at Western Sydney University. Skills: Art Therapy, Counselling, Academic Leadership. Shape the profile of Counselling. Strengthen the profile of Counselling", "postedDate" : "2026-06-15T06:59:39.000", "createdAt" : "2026-06-16T00:14:14.206", "lastUpdated" : "2026-06-16T08:23:23.512", "ingestTimestamp" : "2026-06-16T00:14:14.206", "mongoId" : "6a306d6ef292fd229cfd8878", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Art therapy", "Counselling", "Mentoring", "Art Therapy", "Academic Leadership", "Academic leadership", "Research leadership", "Teaching design", "Work-integrated learning", "Creative arts therapies", "Person-centred counselling", "Arts-in-health practice" ], "skillCount" : 12, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c92ba74d8ee00a09866ac", "title" : "Senior Software Engineer, Onsite Customer Growth", "company" : "Attentive", "industry" : "SaaS", "salary" : { "min" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NY", "locations" : [ "New York", "NY" ], "timestamp" : "2026-06-15T13:08:25.776", "fingerprint" : "570bf99edca4f04eb187198177de770307279099e31b62df51f7be417b8dddfd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/attentive/jobs/4227854009", "externalId" : "4227854009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Java, Kotlin, Spring Boot, Gradle, DynamoDB, Aurora, AirFlow, Postgres, Redis, AWS, EKS, Istio, Datadog, Terraform, CloudFlare, Helm, React, TypeScript, GraphQL, Storybook, Radix UI, Vite, Esbuild, Playwright, Python, Metaflow, HuggingFace, PyTorch, TensorFlow, Pandas", "professionalSkills" : [ "Technical design", "System design", "Product development", "Platform development", "Data-driven capabilities", "Customer outcomes" ], "hardSkillsList" : [ "Backend engineering", "Full-stack engineering", "API development", "Microservices architecture", "Data engineering", "Machine learning", "LLMs" ], "softSkillsList" : [ "Collaboration skills", "Mentoring" ], "hardSkills" : [ { "name" : "Backend engineering", "level" : "intermediate" }, { "name" : "Full-stack engineering", "level" : "intermediate" }, { "name" : "API development", "level" : "intermediate" }, { "name" : "Microservices architecture", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "LLMs", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Collaboration skills" }, { "name" : "Mentoring" } ], "majorSkills" : "Backend services, APIs, Product capabilities, Scalable systems, AI/ML", "majorSkillsList" : [ "Backend services", "APIs", "Product capabilities", "Scalable systems", "AI/ML" ], "coreResponsibilities" : "Design backend services, Build backend services, Evolve backend services, Design APIs, Build APIs, Evolve APIs, Design product capabilities, Build product capabilities, Evolve product capabilities, Lead technical design, Make thoughtful tradeoffs, Partner with teams, Develop data-driven capabilities, Improve system observability, Improve system resiliency, Improve system performance, Serve as technical leader, Drive design discussions, Raise engineering bar, Mentor other engineers, Contribute to engineering culture, Focus on customer impact", "teamCollaboration" : "Product teams; Design teams; AI teams; Data teams; Cross-functional collaboration", "projectManagementSkills" : [ "Technical plans" ], "domainKnowledge" : "Distributed systems; Microservices; Customer growth; Personalized experiences; AI marketing; 1:1 personalization; SMS marketing; RCS marketing; Email marketing; Push notifications; Behavioral insights; Onsite engagement; List growth", "domainList" : [ "distributed-systems", "microservices", "customer-growth", "personalized-experiences", "ai-marketing", "1-1-personalization", "sms-marketing", "rcs-marketing", "email-marketing", "push-notifications", "behavioral-insights", "onsite-engagement", "list-growth" ], "domainSpecificKnowledge" : [ "Distributed systems", "Microservices", "Customer growth", "Personalized experiences", "AI marketing", "1:1 personalization", "SMS marketing", "RCS marketing", "Email marketing", "Push notifications", "Behavioral insights", "Onsite engagement", "List growth" ], "toolProficiency" : [ "AWS", "Docker", "Kubernetes", "Datadog", "Terraform", "CloudFlare", "Helm", "Storybook", "Radix UI", "Vite", "Esbuild", "Playwright", "Metaflow", "HuggingFace" ], "communicationSkills" : "Design discussions", "innovationCreativity" : "Creative capabilities", "problemSolvingSkills" : "Pragmatic architecture", "outcomesObjectives" : "Drive performance; Drive revenue; Drive loyalty; Convert visitors; Grow subscribers; Grow customers; Improve user experience; Support team growth; Support product expansion; Support increasing scale; Ensure experiences remain fast; Ensure experiences remain reliable; Ensure experiences remain effective", "qualificationsBasic" : "5+ years software engineering, Java or TypeScript proficiency, Distributed systems experience, API design experience, Microservices experience, Reliability and scalability understanding, Performance understanding, Service-oriented systems experience, Data-intensive applications experience, Frontend applications experience, Cloud infrastructure experience, Modern developer tooling experience, AWS experience, Docker experience, Kubernetes experience, Relational databases experience, Caching systems experience, Queues experience, Streaming platforms experience, Translate business goals, Clean, maintainable code, Well-tested code, High bar for quality", "qualificationsPreferred" : "Backend systems experience, Product platforms experience, Customer-facing applications experience, Full-stack engineering experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role The Onsite Customer Growth team develops features that help Attentive’s customers grow through personalized experiences built directly on their websites. We focus on increasing list growth through investments in creative capabilities, experimentation, and AI-driven optimization. Our team builds the systems and product experiences that power onsite engagement for millions of users and help brands convert more visitors into subscribers and customers. We’re looking for a Senior Software Engineer to help lead the design and development of the products and platform capabilities behind Attentive’s onsite growth experiences. This role can be oriented toward backend or full-stack engineering, depending on your strengths, but in either case you’ll be expected to own meaningful technical decisions, build scalable systems, and collaborate closely with product, design, data, and AI partners to deliver high-impact customer outcomes. This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week. What You’ll Accomplish Design, build, and evolve scalable backend services, APIs, and user-facing product capabilities that power Attentive’s onsite growth products. Lead technical design for new features and platform improvements, making thoughtful tradeoffs around reliability, performance, maintainability, and speed of execution. Partner closely with product, design, AI, and data teams to develop intelligent, data-driven capabilities that improve performance and user experience for customers and end users. Anticipate future product and platform needs, and proactively design solutions that support team growth, product expansion, and increasing scale. Improve system observability, resiliency, and performance to ensure our onsite experiences remain fast, reliable, and effective at scale. Serve as a technical leader on the team by driving design discussions, raising the engineering bar in code reviews, and mentoring other engineers. Contribute to a strong engineering culture through high-quality implementation, pragmatic architecture, and a focus on measurable customer impact. Your Expertise 5+ years of professional software engineering experience, ideally with strong experience building backend systems, product platforms, or customer-facing applications at scale. Strong proficiency in at least one modern programming language such as Java, or TypeScript Experience designing and operating distributed systems, APIs, and microservices, with a solid understanding of reliability, scalability, and performance. For backend candidates: deep experience building service-oriented systems and data-intensive applications. For full-stack candidates: strong backend fundamentals plus experience building high-quality frontend applications and collaborating closely on end-user experience. Experience with cloud infrastructure and modern developer tooling, such as AWS, Docker, Kubernetes, relational databases, caching systems, queues, or streaming platforms. Ability to translate business goals and product ideas into clear technical plans and execute effectively across functions. A track record of writing clean, maintainable, well-tested code and holding a high bar for production quality. Curiosity, strong collaboration skills, and a passion for building products that drive meaningful customer growth. What We Use Our backend is Java / Kotlin / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Aurora, AirFlow, Postgres, and Redis, hosted via AWS Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS, using tooling like Istio, Datadog, Terraform, CloudFlare, and Helm Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright Our automation is driven by custom and open source machine learning models, industry-leading LLMs, lots of data and tech like Python, Metaflow, HuggingFace, PyTorch, TensorFlow, and Pandas You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $170,000 - $230,000 annually + equity + benefits Our salary ranges are determined by role, level and location #LI-AB2 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.", "summaryDescription" : "Senior Software Engineer, Onsite Customer Growth at Attentive. Skills: Backend services, APIs, Product capabilities, Scalable systems, AI/ML. Design backend services. Build backend services", "postedDate" : "2026-06-14T02:24:54.529", "createdAt" : "2026-06-14T02:24:54.529", "lastUpdated" : "2026-06-15T13:08:25.776", "ingestTimestamp" : "2026-06-14T02:24:54.529", "mongoId" : "6a2c92ba74d8ee00a09866ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 230000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Backend engineering", "Full-stack engineering", "API development", "Microservices architecture", "Data engineering", "Machine learning", "LLMs", "Collaboration skills", "Mentoring", "Backend services", "APIs", "Product capabilities", "Scalable systems", "AI/ML", "Technical design", "System design", "Product development", "Platform development", "Data-driven capabilities", "Customer outcomes", "Technical plans", "Distributed systems", "Microservices", "Customer growth", "Personalized experiences", "AI marketing", "1:1 personalization", "SMS marketing", "RCS marketing", "Email marketing", "Push notifications", "Behavioral insights", "Onsite engagement", "List growth", "AWS", "Docker", "Kubernetes", "Datadog", "Terraform", "CloudFlare", "Helm", "Storybook", "Radix UI", "Vite", "Esbuild", "Playwright", "Metaflow", "HuggingFace" ], "skillCount" : 48, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "69f2d9644c40e2acd188cbfc", "title" : "Technical Customer Support Representative - onsite", "company" : "Embraer", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Technical Customer Support Representative in Columbus, United States, adjusted for the Aerospace industry and company size." }, "location" : "Columbus, OH", "locations" : [ "Columbus", "OH" ], "timestamp" : "2026-06-15T04:59:00.384", "fingerprint" : "29193eb557f1d212cfc8e4256b6f3dce6c70dc9e66885cf40c872001ee4dd00e", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://embraer.breezy.hr/p/b674a38d516f-technical-customer-support-representative-onsite", "externalId" : "b674a38d516f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9622601,-83.0007065" } ], "locationText" : "Columbus, Ohio, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Technical Customer Support Representative - onsite at Embraer", "createdAt" : "2026-06-14T06:11:45.993", "lastUpdated" : "2026-06-15T04:59:00.384", "ingestTimestamp" : "2026-06-14T06:11:45.993", "mongoId" : "69f2d9644c40e2acd188cbfc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c929574d8ee00a0986372", "title" : "Join our Talent Community!", "company" : "IMI Industrial", "industry" : "Manufacturing", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level manufacturing roles in Franklin, United States, with adjustments for company size and industry." }, "location" : "Franklin, Tennessee, United States", "locations" : [ "Franklin", "Tennessee", "United States" ], "timestamp" : "2026-06-15T06:55:45.156", "fingerprint" : "855ab51ddb7a0359b6dec8ad0f296ef78102df58f73e50a9cc729faff0dd1aae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/imi/jobs/6088727003", "externalId" : "6088727003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Franklin", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.9252060,-86.8689419" } ], "locationText" : "Franklin, Tennessee, United States", "professionalSkills" : [ "Problem solving" ], "softSkillsList" : [ "Critical thinking" ], "softSkills" : [ { "name" : "Critical thinking" } ], "coreResponsibilities" : "Provide millwright services, Provide fabrication services, Hire great people, Develop great people, Build relationships", "outcomesObjectives" : "Exceed customer expectations", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Join our Talent Community! IMI Industrial has been providing millwright and fabrication services since 1986 and is known in the industry for our quality workmanship, dedication to safety, and strong client relationships. We’re a team of good people who think critically, work hard, and solve problems in an effort to exceed customer expectations. We’re equally committed to creating an excellent employment experience for our team members. We work hard to hire and develop great people and build relationships, and we pride ourselves on our culture of safety and quality. We also aim to ensure that the programs and services we offer our team are among the best in the business. We offer competitive salaries, 401k, and health benefits as well as company holidays and competitive time-off plans. More reasons to join our team:    We pride ourselves in our family-like culture and casual, but focused, work environment    We offer competitive salaries and health benefits    Our 401K program includes a 100% match up to 5%    We offer our employees flexibility and autonomy    We do community outreach projects throughout the year    We know how to throw company events    We work hard, but we also know how to have fun - darts, anyone? Individuals seeking employment at IMI Industrial/Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.", "summaryDescription" : "Join our Talent Community! at IMI Industrial. Provide millwright services. 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We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Rental Coordinator at our rental facility in Tulsa, OK, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Schedule: Monday to Friday, 7:00 AM to 5:00 PM and offers overtime pay after working 40 hours. Primary Responsibilities At EquipmentShare, we’re not just renting equipment - we’re transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time. Respond to inbound leads and guide customers through the EquipmentShare rental process Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Develop new sales strategies and techniques to increase our market share and improve our customer experience Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Tool and boot reimbursements (role dependent) Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Required Skills/Abilities: You’re a great listener and care about solving your customer’s problems You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process You have strong interpersonal and problem-solving skills You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services Education and Experience: High School diploma or equivalent A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/ V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.", "summaryDescription" : "Rental Coordinator at EquipmentShare. Respond to inbound leads. Guide customers through rental process", "postedDate" : "2026-06-15T23:29:35.610", "createdAt" : "2026-06-15T23:29:35.610", "lastUpdated" : "2026-06-16T07:13:39.667", "ingestTimestamp" : "2026-06-15T23:29:35.610", "mongoId" : "6a306775f292fd229cfbd986", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 68000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Construction industry" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306775f292fd229cfbd973", "title" : "Rental Coordinator", "company" : "EquipmentShare", "industry" : "Technology", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Rental Coordinator in San Antonio, United States, adjusted for industry and company size." }, "location" : "San Antonio, Texas, United States", "locations" : [ "San Antonio", "Texas", "United States" ], "timestamp" : "2026-06-16T09:12:45.222", "fingerprint" : "75aac55790dfec47eeb4dab041126ccd50f4ceeb0ad3bc8acdc014a26acedb01", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.equipmentshare.com/careers/openings/?gh_jid=8003791", "externalId" : "8003791", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Antonio", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.4246002,-98.4951405" } ], "locationText" : "San Antonio, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "coreResponsibilities" : "Respond to inbound leads, Guide customers through rental process, Expand customer base, Build relationships with contractors, Build relationships with construction principals, Educate customers on savings, Educate customers on efficiency, Maintain customer relationships, Nurture customer relationships, Ensure customer satisfaction, Respond to customer inquiries, Resolve customer requests, Resolve customer complaints, Develop new sales strategies, Develop new sales techniques", "domainKnowledge" : "Construction industry", "domainList" : [ "construction-industry" ], "domainSpecificKnowledge" : [ "Construction industry" ], "continuousLearning" : "Professional development opportunities", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Pass background check, Pass drug test", "qualificationsBasic" : "High School diploma or equivalent", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Build the Future with Us — EquipmentShare is Hiring a Rental Coordinator At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Rental Coordinator at our rental facility in San Antonio, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Schedule: Monday to Friday, 7:00 AM to 5:00 PM and offers overtime pay after working 40 hours. Primary Responsibilities At EquipmentShare, we’re not just renting equipment - we’re transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time. Respond to inbound leads and guide customers through the EquipmentShare rental process Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Develop new sales strategies and techniques to increase our market share and improve our customer experience Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Tool and boot reimbursements (role dependent) Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Required Skills/Abilities: You’re a great listener and care about solving your customer’s problems You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process You have strong interpersonal and problem-solving skills You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services Education and Experience: High School diploma or equivalent A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/ V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.", "summaryDescription" : "Rental Coordinator at EquipmentShare. Respond to inbound leads. Guide customers through rental process", "postedDate" : "2026-06-15T23:27:10.529", "createdAt" : "2026-06-15T23:27:10.529", "lastUpdated" : "2026-06-16T09:12:45.222", "ingestTimestamp" : "2026-06-15T23:27:10.529", "mongoId" : "6a306775f292fd229cfbd973", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Construction industry" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a69cd74d8ee00a06395fc", "title" : "Director of Contact Center", "company" : "Hillpointe", "industry" : "Real estate development and investment management", "salary" : { "min" : 155000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Director of Contact Center in Maitland, United States, with adjustments for seniority, company size, and the real estate industry." }, "location" : "2500 Maitland Center Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-14T21:43:47.999", "fingerprint" : "c74c4221cf155c879c96abdca7cc34808abbe13c704ed97a77919526d8baf1cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4937161008", "externalId" : "4937161008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation" ], "hardSkillsList" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization" ], "hardSkills" : [ { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Service levels", "level" : "intermediate" }, { "name" : "Quality scores", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Operational efficiency", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Labor optimization", "level" : "intermediate" } ], "majorSkills" : "Contact Center, Customer Experience, Operations Leadership", "majorSkillsList" : [ "Contact Center", "Customer Experience", "Operations Leadership" ], "coreResponsibilities" : "Provide strategic leadership, Oversee centralized customer interactions, Drive operational excellence, Deliver exceptional customer experiences, Lead strategy development, Execute long-term strategies, Align people, processes, technology, Foster high-performance culture, Define long-term vision, Execute contact center roadmap, Align strategy with objectives, Lead digital transformation, Enhance scalability, Enhance efficiency, Deliver performance reporting, Provide actionable insights, Analyze customer data, Analyze key metrics, Inform strategy, Improve service delivery, Drive business outcomes, Establish KPIs, Monitor KPIs, Establish SLAs, Monitor SLAs, Establish benchmarks, Monitor benchmarks, Lead teams, Mentor teams, Develop teams, Cultivate accountability, Cultivate engagement, Cultivate professional development, Implement coaching frameworks, Implement performance management, Champion customer satisfaction initiatives, Reduce customer friction, Increase customer loyalty, Leverage customer feedback, Leverage data, Leverage root cause analysis, Collaborate with cross-functional teams, Optimize customer journey", "teamCollaboration" : "Cross-functional teams; Executive leadership", "domainKnowledge" : "Contact center technologies; Labor laws; Compliance requirements; HR best practices", "domainList" : [ "contact-center-technologies", "labor-laws", "compliance-requirements", "hr-best-practices" ], "domainSpecificKnowledge" : [ "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices" ], "toolProficiency" : [ "CRM systems", "Workforce management tools" ], "communicationSkills" : "Presentation skills; Influence skills", "innovationCreativity" : "Continuous improvement initiatives; Service innovation", "problemSolvingSkills" : "Root cause analysis; Data analysis", "specialRequirements" : "Ability to sit for extended periods, Frequent use of hands, Ability to communicate clearly, Ability to hear and speak, Ability to view computer screens, Occasional ability to stand, Lift or move up to 15 pounds, Maintain focus and concentration, Extended hours, Evenings or weekends, Occasional travel", "outcomesObjectives" : "Improve service delivery; Drive business outcomes; Enhance scalability; Enhance efficiency; Improve customer satisfaction; Reduce friction; Increase loyalty", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Director of Contact Center The Director of Contact Center provides strategic leadership and oversight for all centralized customer interactions, driving operational excellence and delivering exceptional customer experiences. This individual will lead the development and execution of long-term strategies that align people, processes, and technology with organizational goals, while fostering a high-performance culture grounded in accountability, growth, and customer satisfaction. Key Responsibilities: Strategic Direction Define and execute the long-term vision and roadmap for the Contact Center. Align Contact Center strategy with broader organizational objectives and customer experience goals. Lead digital transformation and continuous improvement initiatives to enhance scalability and efficiency. Executive Reporting & Insights Deliver high-level performance reporting and actionable insights to executive leadership. Analyze customer data and key metrics to inform strategy, improve service delivery, and drive businessoutcomes Establish and monitor KPIs, SLAs, and operational benchmarks across all contact channels. Leadership & Development Lead, mentor, and develop a team of Contact Center managers and supervisors. Cultivate a culture of accountability, engagement, and continuous professional development. Implement coaching frameworks and performance management practices that drive team success. Customer Experience & Satisfaction Champion initiatives to improve customer satisfaction, reduce friction, and increase loyalty. Leverage customer feedback, data, and root cause analysis to improve service delivery. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Qualifications: Bachelor’s degree in Business Administration, Management, Operations, or a related field required. 7–10+ years of progressive experience in contact center, customer experience, or operations leadership, including management of large‑scale teams. Demonstrated experience leading multi‑channel contact center operations (phone, email, chat, digital platforms). Proven track record of driving performance metrics, including service levels, quality scores, customer satisfaction (CSAT), retention, and operational efficiency. Strong knowledge of contact center technologies, CRM systems, workforce management tools, and reporting/analytics platforms. Experience with budgeting, forecasting, and resource planning, including labor optimization and vendor management. Ability to analyze data and trends to make informed, strategic decisions and implement continuous improvement initiatives. Proven ability to lead, develop, and mentor senior managers and frontline leaders, fostering a culture of accountability, engagement, and high performance. Strong understanding of labor laws, compliance requirements, and HR best practices as they apply to contact center operations. Excellent communication, presentation, and influence skills, with the ability to collaborate effectively with executive leadership and cross‑functional teams. Ability to manage change, implement large‑scale initiatives, and lead through periods of growth, transformation, or high operational demand. Experience in customer experience strategy, process improvement, and service innovation preferred. Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Work Environment: Primarily works in a professional office environment, which may be onsite or hybrid depending on business needs. Extensive use of computers, telecommunication systems, and contact center technology platforms. Regular participation in meetings, presentations, and virtual conferences, including executive leadership. Work schedule is generally business‑hour based but may require extended hours, evenings, or weekends as needed to support operational demands, peak periods, or critical initiatives. May experience periods of high pressure due to performance metrics, service levels, staffing needs, or operational challenges. Occasional travel may be required for site visits, leadership meetings, or professional development. Frequent interaction with employees, vendors, and internal departments in a leadership and advisory capacity.", "summaryDescription" : "Director of Contact Center at Hillpointe. Skills: Contact Center, Customer Experience, Operations Leadership. Provide strategic leadership. Oversee centralized customer interactions", "postedDate" : "2026-06-11T19:54:16.842", "createdAt" : "2026-06-11T19:54:16.842", "lastUpdated" : "2026-06-14T21:43:47.999", "ingestTimestamp" : "2026-06-11T19:54:16.842", "mongoId" : "6a2a69cd74d8ee00a06395fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization", "Contact Center", "Customer Experience", "Operations Leadership", "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation", "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices", "CRM systems", "Workforce management tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "property-operations-", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real estate development and investment management" }, { "id" : "6a3076c6f292fd229c01dd7f", "title" : "Rental Coordinator", "company" : "EquipmentShare", "industry" : "Technology", "salary" : { "min" : 48500.0, "max" : 68000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Rental Coordinator in Amarillo, United States, adjusted for industry and company size." }, "location" : "Amarillo, Texas, United States", "locations" : [ "Amarillo", "Texas", "United States" ], "timestamp" : "2026-06-16T10:28:37.336", "fingerprint" : "2043c35cd1355c31c840becd7cacea16e0e321f90516a8ca831780d9a237176e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.equipmentshare.com/careers/openings/?gh_jid=8008061", "externalId" : "8008061", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amarillo", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2072900,-101.8371192" } ], "locationText" : "Amarillo, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "coreResponsibilities" : "Respond to inbound leads, Guide customers through rental process, Expand customer base, Build relationships with contractors, Build relationships with construction principals, Educate customers on EquipmentShare benefits, Maintain customer relationships, Nurture customer relationships, Ensure customer satisfaction, Keep customers updated on new offerings, Respond to customer inquiries, Resolve customer requests, Resolve customer complaints, Develop new sales strategies, Develop new sales techniques, Increase market share, Improve customer experience", "continuousLearning" : "Continuously educated on products; Continuously educated on services", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Overtime pay after 40 hours, Background check required, Drug test required", "qualificationsBasic" : "High School diploma or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Build the Future with Us — EquipmentShare is Hiring a Rental Coordinator At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Rental Coordinator at our rental facility in Amarillo, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Schedule: Monday to Friday, 7:00 AM to 5:00 PM and offers overtime pay after working 40 hours. Primary Responsibilities At EquipmentShare, we’re not just renting equipment - we’re transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time. Respond to inbound leads and guide customers through the EquipmentShare rental process Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Develop new sales strategies and techniques to increase our market share and improve our customer experience Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Tool and boot reimbursements (role dependent) Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Required Skills/Abilities: You’re a great listener and care about solving your customer’s problems You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process You have strong interpersonal and problem-solving skills You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services Education and Experience: High School diploma or equivalent A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/ V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.", "summaryDescription" : "Rental Coordinator at EquipmentShare. Respond to inbound leads. Guide customers through rental process", "postedDate" : "2026-06-16T01:18:53.527", "createdAt" : "2026-06-16T01:18:53.527", "lastUpdated" : "2026-06-16T10:28:37.336", "ingestTimestamp" : "2026-06-16T01:18:53.527", "mongoId" : "6a3076c6f292fd229c01dd7f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48500, "salaryAnnualMax" : 68000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2598a074d8ee00a01a3d95", "title" : "Contact Management Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Contact Management Associate in Atlanta, adjusted for the FinTech industry and company size." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T10:33:41.714", "fingerprint" : "cda3596bc3464ace7c11363c2301b2557c06fca64d5d38966298d447772ab480", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116865", "externalId" : "116865", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "technicalSkills" : "Microsoft Office, Excel, Access, Power Point", "professionalSkills" : [ "Planning", "Organizational skills" ], "hardSkillsList" : [ "Dialer administration", "WFM system configuration", "Call center operations" ], "softSkillsList" : [ "Listener", "Communicator", "Self-confident attitude", "Positive demeanor" ], "hardSkills" : [ { "name" : "Dialer administration", "level" : "intermediate" }, { "name" : "WFM system configuration", "level" : "intermediate" }, { "name" : "Call center operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listener" }, { "name" : "Communicator" }, { "name" : "Self-confident attitude" }, { "name" : "Positive demeanor" } ], "majorSkills" : "Dialer administration, Workforce management, Call allocation", "majorSkillsList" : [ "Dialer administration", "Workforce management", "Call allocation" ], "coreResponsibilities" : "Administer dialer systems, Configure dialer systems, Execute daily dialer strategy, Monitor dialer performance, Report dialer performance, Monitor vendor dialer productivity, Provide strategy guidance, Deliver strategy logic, Support intra-day workforce management, Monitor inbound call allocation, Adjust inbound call allocation, Manage opening/closing processes, Track inbound call volume, Request allocation changes, Provide system support, Provide operational support, Track operational issues, Resolve operational issues, Discuss productivity concerns, Discuss positive trends, Monitor agent schedule adherence, Follow up on staffing, Participate in coaching sessions, Participate in development sessions, Co-create performance solutions", "teamCollaboration" : "Collaborate cross-divisionally; Support other departments", "domainKnowledge" : "Auto finance; Call center operations", "domainList" : [ "auto-finance", "call-center-operations" ], "domainSpecificKnowledge" : [ "Auto finance", "Call center operations" ], "toolProficiency" : [ "Dialer systems", "WFM systems" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Issue tracking; Issue resolution", "qualificationsBasic" : "2-4 years call center experience, Associate Degree or equivalent experience, Knowledge of dialer and WFM systems", "qualificationsPreferred" : "Auto finance collections experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Dialer administration including opening/closing processes, intra-day monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports 2. Intra-day inbound call volume tracking and allocation change requests 3. Provide front line support for system and operational issues affecting operations including issue tracking and resolution. 4. Hold meetings with operations leaders to discuss productivity concerns and or positive trends 5. Monitor agent dialer schedule adherence and follow up with management/agents to assure maximum staffing 6. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance 7. Perform all other duties as assigned What You Will Bring · Minimum 2-4 years of call center experience (auto finance collections preferred) including dialer administration and WFM system configuration · Associate Degree or equivalent experience · Knowledge of dialer and WFM systems including configuration and administration. · Exceptional listener and communicator who effectively conveys information verbally and in writing. · Resourceful team player who excels at building trusting relationships with customers and peers. · Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. · Self-confident attitude and a positive demeanor. · Copes well with change and comfortably adapts to new situations. · Proficient in Microsoft Office products with a focus on Excel, Access, and Power Point WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Contact Management Associate at Hyundai Capital America. Skills: Dialer administration, Workforce management, Call allocation. Administer dialer systems. Configure dialer systems", "createdAt" : "2026-06-14T02:19:34.377", "lastUpdated" : "2026-06-15T10:33:41.714", "ingestTimestamp" : "2026-06-14T02:19:34.377", "mongoId" : "6a2598a074d8ee00a01a3d95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Dialer administration", "WFM system configuration", "Call center operations", "Listener", "Communicator", "Self-confident attitude", "Positive demeanor", "Workforce management", "Call allocation", "Planning", "Organizational skills", "Auto finance", "Dialer systems", "WFM systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c682b74d8ee00a0902803", "title" : "VP of Customer Success", "company" : "Pearl", "industry" : "Customer Success", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a VP of Customer Success in the US SaaS industry, adjusted for executive seniority and a remote work model." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T09:41:25.386", "fingerprint" : "882ab55def1f0b2ef0ca1374e3cfd482fba223bc0f37e61ed117fabafca6d416", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pearl/bd882a32-709a-438c-8e86-b2fd12b8596d/application", "externalId" : "bd882a32-709a-438c-8e86-b2fd12b8596d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy" ], "hardSkillsList" : [ "NRR", "GRR", "ARR", "Time-to-value" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "NRR", "level" : "intermediate" }, { "name" : "GRR", "level" : "intermediate" }, { "name" : "ARR", "level" : "intermediate" }, { "name" : "Time-to-value", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management", "majorSkillsList" : [ "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management" ], "coreResponsibilities" : "Develop CS strategy, Execute CS strategy, Ensure clients realize value, Drive NRR, Drive GRR, Drive expansion ARR, Reduce gross churn, Increase expansion ARR, Design scalable programs, Build customer success team, Mentor customer success team, Inspire customer success team, Oversee onboarding sub-teams, Oversee retention sub-teams, Oversee account management sub-teams, Define KPIs, Define goals, Foster collaboration, Deliver seamless onboarding, Ensure customers achieve ROI, Create adoption strategies, Scale CS function, Serve as escalation point, Ensure timely resolution, Ensure client satisfaction, Partner with Sales, Partner with Marketing, Partner with Product, Align tools, Align data, Align best practices, Collect client feedback, Analyze client feedback, Analyze usage data, Improve retention outcomes, Improve expansion outcomes, Deliver NPS improvement, Deliver retention improvement, Deliver referral rate improvement, Translate client insights, Support channel partners, Support technology partners, Provide partner training, Provide partner enablement, Represent Pearl in partner meetings, Champion customer's voice, Inform roadmap, Inform service delivery, Inform learning, Inform enablement, Develop retention programs, Develop expansion programs, Represent Pearl at events, Own international CS outcomes, Execute regional strategies, Protect international ARR, Grow international ARR", "teamCollaboration" : "Customer Success, Sales, Marketing, Product; SMB and Enterprise CS teams; Product and Engineering; Channel and technology partners", "domainKnowledge" : "Dental AI platform; Dental practices; Dental labs; Dental insurers; SaaS technology; Recurring revenue models", "domainList" : [ "dental-ai-platform", "dental-practices", "dental-labs", "dental-insurers", "saas-technology", "recurring-revenue-models" ], "domainSpecificKnowledge" : [ "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models" ], "toolProficiency" : [ "Learning management systems", "AI driven tools" ], "communicationSkills" : "Stakeholder management", "continuousLearning" : "Professional development opportunities", "innovationCreativity" : "AI innovations", "specialRequirements" : "Willingness to travel", "outcomesObjectives" : "Own customer base; Directly drive NRR; Ensure clients realize value; Deliver exceptional client outcomes; Deliver client retention; Deliver sustained revenue expansion; Achieve measurable reductions in gross churn; Achieve increases in expansion ARR; Achieve measurable ROI quickly; Achieve defined time-to-value targets; Build trusted relationships; Ensure customer satisfaction; Ensure customers realize value proposition; Improve overall customer journey; Own GRR; Own NRR; Own ARR; Own time-to-value; Continuously improve retention; Continuously improve expansion; Deliver NPS improvement; Deliver retention improvement; Deliver referral rate improvement; Drive adoption; Drive retention; Ensure joint success; Inform roadmap; Inform service delivery; Inform learning; Inform enablement; Protect international ARR; Grow international ARR", "qualificationsBasic" : "Proven leadership experience in Customer Success, Demonstrated track record of owning and growing customer base, Track record managing enterprise and SMB accounts, Deep understanding of recurring revenue models, Deep understanding of customer lifecycle metrics, Exceptional leadership skills, Exceptional communication skills, Exceptional stakeholder management skills, Strategic mindset, Hands-on execution ability", "qualificationsPreferred" : "Dental or medical background is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pearl Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide — helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started. As revenue-first leader, the VP of Customer Success will own Pearl’s customer base and directly drive NRR. The leader will ensure clients across all segments realize the full value of our AI innovations, overseeing all customer success initiatives to deliver exceptional client outcomes, strong retention, and sustained revenue expansion. Key Responsibilities Customer Success Strategy - Develop and execute a comprehensive revenue-oriented CS strategy, ensuring all clients realize the full value of Pearl’s products; Own NRR, GRR, and expansion ARR as primary business metrics aligned with Pearl’s growth targets. - Achieve measurable reductions in gross churn and increases in expansion ARR by designing scalable programs using automation, learning management systems, and AI driven tools. Team Leadership and Development - Build, mentor, and inspire a high-performing customer success team, overseeing onboarding, retention, and account management sub-teams with a strong client-first mindset. - Define clear KPIs, goals, and success metrics; foster collaboration across Customer Success, Sales, Marketing, and Product. Client Onboarding and Adoption - Partner with implementation and technical support teams to deliver seamless onboarding, ensuring customers achieve measurable ROI quickly after activation. - Create tailored adoption strategies with defined time-to-value targets for different customer segments. Partnership Management - Scale the Customer Success function through technology, automation, and strategic resourcing; build trusted relationships with KOL and key clients. - Serve as the escalation point for major client issues, ensuring timely resolution and satisfaction. Cross-Functional Collaboration - Partner closely with Sales, Marketing, and Product to ensure customers realize Pearl's value proposition across their full lifecycle. - Align tools, data, and best practices between SMB and Enterprise Customer Success teams, sharing insights to improve the overall customer journey. Feedback and Continuous Improvement - Own GRR, NRR, ARR, and time-to-value by segment as primary success metrics; collect and analyze client feedback and usage data to continuously improve retention and expansion outcomes. - Deliver measurable improvement in NPS, retention, and referral rates through systematic feedback loops- including NPS surveys, focus groups, and post launch reviews; collaborate with Product and Engineering to translate client insights into product improvements that drive adoption and retention. Partner Success & Customer Advocacy - Support channel and technology partners with training, enablement, and resources; represent Pearl in partner meetings to ensure joint success. - Champion the customer's voice across the company, ensuring feedback informs roadmap, service delivery, and ongoing learning and enablement. Marketing, Promotion & International Expansion - Partner with Marketing to develop retention and expansion campaigns; represent Pearl at key industry events, trade shows, and conferences. - Own Pearl's international CS outcomes- executing tailored regional strategies that protect and grow international ARR. What You'll Need to Succeed - Proven leadership experience in Customer Success within SaaS technology, with a demonstrated track record of owning and growing NRR; dental or medical background is a plus, but not a requirement. - Strong track record managing enterprise and SMB accounts with measurable revenue impact and deep understanding of recurring revenue models and customer lifecycle metrics. - Exceptional leadership, communication, and stakeholder management skills with a strategic mindset and hands-on execution ability. - Passion for technology and innovation in dental care; willingness to travel and operate across multiple time zones. What We Offer - Competitive compensation and benefits, flexible uncapped PTO, and professional development opportunities. - Remote-first work environment, with preference for candidates based near Pearl's office hubs in Los Angeles, San Francisco, Salt Lake City, or New York City.", "summaryDescription" : "VP of Customer Success at Pearl. Skills: Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management. Develop CS strategy. Execute CS strategy", "createdAt" : "2026-06-14T09:21:38.650", "lastUpdated" : "2026-06-15T09:41:25.386", "ingestTimestamp" : "2026-06-14T09:21:38.650", "mongoId" : "6a2c682b74d8ee00a0902803", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "NRR", "GRR", "ARR", "Time-to-value", "Leadership", "Mentoring", "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management", "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy", "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models", "Learning management systems", "AI driven tools" ], "skillCount" : 29, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c962374d8ee00a098ebf1", "title" : "Head of Customer Success", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Head of Customer Success in the UK, adjusted for executive seniority and the SaaS industry in Croydon." }, "location" : "Croydon, England, United Kingdom", "locations" : [ "Croydon", "England", "United Kingdom" ], "timestamp" : "2026-06-15T06:44:23.769", "fingerprint" : "10bc793a5196304c1431bc01787ee87bfc629d326cae764254c09b37c0b3f9d8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5142643007", "externalId" : "5142643007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Croydon", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.3713049,-0.1019570" } ], "locationText" : "Croydon, England, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process design", "Commercial risk" ], "hardSkillsList" : [ "Customer delivery", "Change management", "Incident management" ], "hardSkills" : [ { "name" : "Customer delivery", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" } ], "majorSkills" : "Customer success, Customer delivery, Process design", "majorSkillsList" : [ "Customer success", "Customer delivery", "Process design" ], "coreResponsibilities" : "Own end-to-end customer delivery outcomes, Set standards on key measures, Hold business to account, Lead new customer implementations, Define implementation methodology, Run implementation methodology, Coordinate cross-functional resource, Secure delivery commitments, Track variance, Escalate variance, Design process, Operationalize process, Push back on vague scope, Flag commercial risk, Partner on commercial conversations, Own incident reports, Produce incident reports, Circulate incident reports, Drive corrective action, Challenge internal-convenience-first thinking, Partner on commercial priorities, Partner on strategic direction, Build the function, Recruit PMs, Contract with PMs, Recruit CSMs, Contract with CSMs", "teamCollaboration" : "Cross-functional work; Leadership team; Secure commitments from function; Partner with Account Management; Partner with CCO; Partner with CEO", "projectManagementSkills" : [ "Implementation methodology" ], "domainKnowledge" : "Travel software", "domainList" : [ "travel-software" ], "domainSpecificKnowledge" : [ "Travel software" ], "documentationSkills" : "Incident reports", "continuousLearning" : "Pluralsight; Books", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "2 days in office", "outcomesObjectives" : "On-time delivery; On-scope delivery; Escalation reduction; NPS uplift; Post-project CSAT", "qualificationsBasic" : "Built customer delivery function, Drive outcomes through commitments, Honest with business", "qualificationsPreferred" : "Comfortable driving outcomes through commitments, Comfortable driving outcomes through process design", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About intuitive intuitive is an innovative, dynamic, travel software company based in Croydon, South London. Through inspiring use of new technology and vast industry experience intuitive have redefined how technology can support and drive forward the business of the key sectors in the travel industry; tour operators, OTAs and accommodation wholesalers. intuitive offers its customers a powerful end-to-end reservation platform (through its main product iVector) that delivers key benefits to its target customers enabling them to focus on what they do best. Be it tools to enable tour operators to maximise revenue from its directly contracted product or best in class supplier integrations that enable OTAs and bed banks to sell more products to more people or fast, highly-relevant search results to maximise conversion and simplify booking processes iVector delivers. Role Overview We're looking for a Head of Customer Success to own customer delivery outcomes end-to-end, across new customer implementations, ongoing change requests, incidents, and the cross-functional work that holds it all together. This is a senior leadership role and a newly created role. You'll inherit a footprint and the freedom - and responsibility - to design how it should work. You'll join the leadership team, report to the CEO. We're at a tipping point on customer experience. Customers tell us we're skilled and committed, but the experience is inconsistent, slow, and can require too much chasing. Our NPS measurement makes that explicit, especially at executive level in our largest customer base. You won't have hierarchical authority over Dev, Product, Operations, Engineering or Support. You’ll form part of the leadership team, secure commitments from each function, and have the licence to escalate when those commitments slip.. Where the operating model is missing or weak, you'll design it and put it into operation. Account Management owns the relationship and the commercials with our customers; you own delivery and outcome stability. This role suits someone who has built a customer delivery function before, who's comfortable driving outcomes through commitments and process design rather than org-chart power, who can be honest with the business when it's prioritising internal convenience over customer outcome, and who wants real ownership in a growing software business. Key Responsibilities Customer Delivery Outcomes Own end-to-end customer delivery outcomes for iVector across new and existing customers Set and hold standards on key measures - on-time/on-scope delivery, escalation reduction, NPS uplift, and post-project CSAT Hold the business to account on delivery commitments New Customer Implementations Lead new customer implementations from kick-off through go-live - scope, plan, milestones, steering and external communications Define and run our implementation methodology Coordinate cross-functional resource and secure delivery commitments from each function Existing Customers track and escalate variance Where process is missing or weak, design it with the function and operationalise Scope, Commercials push back on vague briefs; flag commercial risk early before it becomes a retrospective ask Partner with Account Management on customer-facing commercial conversations Own incident reports - produce, circulate, drive corrective action Strategy challenge internal-convenience-first thinking Partner with the CCO on commercial priorities and the CEO on strategic direction Build the function - recruit or contract with PMs and CSMs to increase capacity as demand grows Our Values Candour Follow through Creative agility Positive energy Team player Key Benefits of working at intuitive 25 days annual leave entitlement rising to 27 after two years, plus bank holidays Free access to gym and gym classes on-site Private medical insurance, incl Virtual GP, mental health support, Working Body physio and more Company pension scheme Access to Perkbox - discounts on days out, gyms, restaurants, retail, plus Employee Assistance Programme and freebies Flexible working hours Hybrid office/remote working environment - dependent on business requirements - currently 2 days in the office expected Cafe on-site Selection of fresh fruit available daily, with \"beer o'clock\" once a week Access to any training resources e. g. Pluralsight, books Season ticket loan (interest free, paid over 12 months) Opportunity to buy or sell up to 5 days’ holiday Leave on demand days (up to 3 days a year out of holiday entitlement – must be taken in single days) Recommend a friend (£500 per successful referral, paid after completion of probation) Access to the Cycle to Work scheme Regular social events (NB. With the exception of annual leave, all benefits are non-contractual and subject to change at any time) Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Head of Customer Success at Banyan Software. Skills: Customer success, Customer delivery, Process design. Own end-to-end customer delivery outcomes. Set standards on key measures", "postedDate" : "2026-06-14T09:02:34.934", "createdAt" : "2026-06-14T09:02:34.934", "lastUpdated" : "2026-06-15T06:44:23.769", "ingestTimestamp" : "2026-06-14T09:02:34.934", "mongoId" : "6a2c962374d8ee00a098ebf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Customer delivery", "Change management", "Incident management", "Customer success", "Process design", "Commercial risk", "Implementation methodology", "Travel software" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305f9ef292fd229cf7eb15", "title" : "Head of Marketing Strategy and Operations", "company" : "Moonpig Group", "industry" : "Marketing, Cards & Customer (Moonpig)", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Head of Marketing Strategy and Operations in London, UK, adjusted for the e-commerce industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T12:47:09.368", "fingerprint" : "8a6f691fa832ce0a00ca536ee4f8d5f6f4d543fcc471ae66127818c0af95eb4a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/moonpig/50b36346-1471-40f8-ae2c-07de7e4028c9/apply", "externalId" : "50b36346-1471-40f8-ae2c-07de7e4028c9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Marketing strategy", "Marketing operations", "Marketing planning", "Performance measurement", "Budget management", "Forecasting", "Stakeholder management", "Project management", "Process creation", "Operating models" ], "hardSkillsList" : [ "Data analysis", "Performance reporting", "Campaign management" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance reporting", "level" : "intermediate" }, { "name" : "Campaign management", "level" : "intermediate" } ], "majorSkills" : "Marketing strategy, Marketing operations, Budget management, Performance visibility", "majorSkillsList" : [ "Marketing strategy", "Marketing operations", "Budget management", "Performance visibility" ], "coreResponsibilities" : "Lead annual UK marketing planning cycles, Lead quarterly UK marketing planning cycles, Align activity across marketing teams, Build UK marketing calendar, Maintain UK marketing calendar, Own UK marketing budget, Forecast marketing spend, Allocate marketing spend, Track marketing spend, Optimize marketing spend, Develop unified performance dashboards, Evolve attribution methodologies, Evolve incrementality methodologies, Evolve performance measurement methodologies, Lead post-campaign reviews, Translate insights into actions, Improve future planning, Improve creative effectiveness, Improve commercial performance, Present marketing performance updates, Own campaign workflows, Own briefing processes, Own approval frameworks, Own operating rhythms, Support effective campaign delivery, Drive collaboration across marketing functions, Drive collaboration with agency partners, Maintain Moonpig Marketing Playbook, Evolve Moonpig Marketing Playbook, Define campaign planning, Define peak trading execution, Manage marketing planning tools, Manage reporting tools, Manage project management tools, Manage performance tools, Support operational excellence", "teamCollaboration" : "Across Brand, Campaigns, PR, Social, Performance Marketing, CRM, Creative; Across internal marketing functions; With external agency partners; With Analytics and Research teams", "projectManagementSkills" : [ "Project management", "Process creation", "Operating models" ], "domainKnowledge" : "Multi-channel marketing; Ecommerce", "domainList" : [ "multi-channel-marketing", "ecommerce" ], "domainSpecificKnowledge" : [ "Multi-channel marketing", "Ecommerce" ], "toolProficiency" : [ "Marketing Playbook" ], "communicationSkills" : "Present performance updates", "documentationSkills" : "Marketing Playbook", "continuousLearning" : "Learning allowances; Coaching; Development programs", "problemSolvingSkills" : "Translate complex data into clear insights; Translate complex data into actionable recommendations", "outcomesObjectives" : "Deliver outstanding results; Improve future planning; Improve creative effectiveness; Improve commercial performance; Improve team effectiveness", "qualificationsBasic" : "Significant experience in marketing strategy, Significant experience in marketing operations, Significant experience in marketing planning, Significant experience in performance focused roles, Proven success in multi-channel marketing, Proven success in ecommerce environment, Experience managing budgets, Experience forecasting, Experience with Marketing investment decisions, Ability to translate complex data into clear insights, Ability to translate complex data into actionable recommendations, Experience building reporting frameworks, Experience building performance measurement approaches, Experience improving reporting frameworks, Experience improving performance measurement approaches, Excellent stakeholder management skills, Confidence to influence at all levels, Organisational capabilities, Project management capabilities, Demonstrated experience creating efficient processes, Demonstrated experience creating operating models, Demonstrated experience creating ways of working, Collaborative approach", "qualificationsPreferred" : "Experience with CRM, Experience with PR, Experience with Social Media Marketing, Experience with Performance Marketing, Experience with Brand Marketing", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. \uD83C\uDF19\uD83D\uDC37 About the Role We're looking for a Head of Marketing Strategy & Operations to be the commercial and operational engine of the Moonpig UK Marketing team. This is a high impact leadership role responsible for connecting strategy to execution, ensuring our marketing organisation is focused, efficient, and set up to deliver outstanding results. You'll lead planning cycles, own the marketing budget, drive performance visibility, and build the systems, processes, and operating rhythms that enable best in class marketing across key seasonal moments and everyday campaigns. Working closely with teams across Brand, Campaigns, PR, Social, Performance Marketing, CRM, Creative, Analytics and Research, you'll help shape how marketing operates at scale while ensuring every decision is informed by insight, performance, and commercial impact. This role is based in our London Farringdon office, on a hybrid basis (2 days a week) ## Key Responsibilities Lead annual and quarterly UK marketing planning cycles, aligning activity across Brand, Campaigns, PR, Social, Performance Marketing, CRM and Creative teams. Build and maintain the full UK marketing calendar, including monthly campaigns, seasonal peaks, major events and product launches. Own the UK marketing budget, including forecasting, spend allocation, tracking and optimisation. Develop unified performance dashboards covering traffic, new customer acquisition, brand health and media efficiency. Partner with Analytics and Research teams to evolve attribution, incrementality and performance measurement methodologies. Lead post-campaign reviews, translating insights into actions that improve future planning, creative effectiveness and commercial performance. Present regular marketing performance updates to the UK Leadership Team and Group CMO. Own campaign workflows, briefing processes, approval frameworks and operating rhythms that support effective campaign delivery. Drive collaboration across internal marketing functions and external agency partners. Maintain and evolve the Moonpig Marketing Playbook, defining how major campaigns and peak trading moments are planned and executed. Manage marketing planning, reporting, project management and performance tools to support operational excellence across the function. ## About you Significant experience in marketing strategy, operations, planning or performance focused roles. Proven success operating within a multi-channel marketing or ecommerce environment. Strong commerciality with experience managing budgets, forecasting and Marketing investment decisions. Ability to translate complex data into clear insights and actionable recommendations. Experience building and improving reporting frameworks, dashboards and performance measurement approaches. Excellent stakeholder management skills with the confidence to influence at all levels of the organisation. Strong organisational and project management capabilities, balancing multiple priorities in a fast-paced environment. Demonstrated experience creating efficient processes, operating models and ways of working that improve team effectiveness. Collaborative approach with a passion for bringing teams together around shared goals. Comfortable navigating ambiguity and driving clarity, focus and accountability. ## Interview Process Recruiter Screening Call Competency Interview with Hiring Manager Task Presentation and Discussion with Hiring Manager and CMO Team and Culture chat with key team members Our process may vary depending on role and availability. We keep candidates informed of any changes. ## Additional Information What's in it for you? We believe in empowering our team to do their best work. Enjoy: \uD83D\uDCB0 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. \uD83D\uDC86\uD83C\uDFFD Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL). \uD83C\uDFD6️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working. \uD83D\uDCC8 Career Growth: Learning allowances, coaching & development programs. Want to know more? Explore our full benefits package: here Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so\uD83D\uDE0A - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.", "summaryDescription" : "Head of Marketing Strategy and Operations at Moonpig Group. Skills: Marketing strategy, Marketing operations, Budget management, Performance visibility. Lead annual UK marketing planning cycles. Lead quarterly UK marketing planning cycles", "postedDate" : "2026-06-15T16:07:12.522", "createdAt" : "2026-06-15T16:07:12.522", "lastUpdated" : "2026-06-16T12:47:09.368", "ingestTimestamp" : "2026-06-16T03:23:09.926", "mongoId" : "6a305f9ef292fd229cf7eb15", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Performance reporting", "Campaign management", "Marketing strategy", "Marketing operations", "Budget management", "Performance visibility", "Marketing planning", "Performance measurement", "Forecasting", "Stakeholder management", "Project management", "Process creation", "Operating models", "Multi-channel marketing", "Ecommerce", "Marketing Playbook" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c91ad74d8ee00a0983bd3", "title" : "Global Head of Customer Success", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:25:59.227", "fingerprint" : "2a5eb52bc8b95cfcfc0df1f03780539314c47469d3619efbd3047c6a86054208", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5994536004", "externalId" : "5994536004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer lifecycle management", "Deal desk operations", "SaaS financial models", "Pricing strategies" ], "hardSkillsList" : [ "Customer retention", "Customer growth", "Customer satisfaction", "Expansion revenue", "Churn reduction", "Upsell opportunities", "Cross-sell opportunities", "Revenue recognition", "Financial modeling" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer growth", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Expansion revenue", "level" : "intermediate" }, { "name" : "Churn reduction", "level" : "intermediate" }, { "name" : "Upsell opportunities", "level" : "intermediate" }, { "name" : "Cross-sell opportunities", "level" : "intermediate" }, { "name" : "Revenue recognition", "level" : "intermediate" }, { "name" : "Financial modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer strategy, Team scaling, Customer journey optimization, Customer value realization", "majorSkillsList" : [ "Customer strategy", "Team scaling", "Customer journey optimization", "Customer value realization" ], "coreResponsibilities" : "Develop customer strategy, Execute customer strategy, Oversee customer portfolio, Ensure measurable outcomes, Set objectives for customer satisfaction, Set KPIs for customer satisfaction, Set objectives for retention, Set KPIs for retention, Set objectives for growth, Set KPIs for growth, Build strategies to maximize customer retention, Build strategies to maximize lifetime value, Reduce churn, Identify upsell opportunities, Identify cross-sell opportunities, Lead Executive Briefing Center strategy, Deepen relationships with key customers, Deepen relationships with C-suite stakeholders, Lead global team, Scale global team, Meet growing demand, Mentor reporting leadership team, Empower reporting leadership team, Deliver exceptional service, Achieve strategic objectives, Foster culture of excellence, Foster culture of collaboration, Foster culture of innovation, Focus on career development, Focus on cross-functional alignment, Own customer success KPIs, Collaborate with finance teams, Collaborate with product teams, Collaborate with sales teams, Align customer success initiatives, Partner with commercial teams, Partner with leadership, Ensure alignment of go-to-market plans, Ensure execution of go-to-market plans, Facilitate partnership with Sales, Support renewals, Support account growth", "teamCollaboration" : "Cross-functional alignment; Partner with Sales; Partner with finance; Partner with product; Partner with commercial teams; Partner with leadership", "domainKnowledge" : "Financial services; Regulated industries; SaaS business models; Customer lifecycle management; Subscription revenue dynamics; Enterprise contracts; Revenue recognition; SaaS financial models; Pricing strategies", "domainList" : [ "financial-services", "regulated-industries", "saas-business-models", "customer-lifecycle-management", "subscription-revenue-dynamics", "enterprise-contracts", "revenue-recognition", "saas-financial-models", "pricing-strategies" ], "domainSpecificKnowledge" : [ "Financial services", "Regulated industries", "SaaS business models", "Customer lifecycle management", "Subscription revenue dynamics", "Enterprise contracts", "Revenue recognition", "SaaS financial models", "Pricing strategies" ], "communicationSkills" : "Executive presentations; C-suite engagement", "innovationCreativity" : "Groundbreaking innovation; New challenges", "specialRequirements" : "Frequent travel", "outcomesObjectives" : "Drive enterprise success; Maximize customer retention; Maximize lifetime value; Reduce churn; Achieve strategic objectives; Support renewals; Support account growth", "qualificationsBasic" : "15+ years senior leadership experience, Proven success leading customer success teams, Deep understanding SaaS business models, Expertise implementing global service models, Excellent leadership skills, Excellent communication skills, Excellent interpersonal skills, Financial Acumen, Experience negotiating enterprise contracts, Experience designing enterprise contracts, Experience with revenue recognition, Experience aligning CS metrics with financial outcomes, Demonstrated SaaS success in financial services, Demonstrated SaaS success in regulated industries", "qualificationsPreferred" : "SaaS or technology sectors experience, Scaling teams and strategies across multiple regions, Subscription revenue dynamics knowledge, Financial services industry experience, Other regulated industries experience, Healthcare industry experience", "remoteFriendly" : true, "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay’s product portfolio and customer base have grown exponentially, which requires our service model to evolve. This role will drive strategic direction for 20,000+ customers (multi-9 figure portfolio), with emphasis on driving enterprise success through retention, growth, and satisfaction. Reporting to the Global Head of Sales, you will lead a global team to optimize the customer journey and build long-term customer value. This is a unique opportunity to build and scale a world-class team and shape the future of Customer Success in the financial services sector and beyond. Your responsibilities: Strategic Leadership & Vision Develop and execute a comprehensive customer strategy for Customer Success to oversee a multi-9 figure customer portfolio, ensuring measurable outcomes through proactive engagement, world-class service, and product adoption Set clear objectives and KPIs for customer satisfaction, retention, and growth, such as NPS and expansion revenue Build strategies to maximize customer retention and lifetime value, reducing churn and identifying upsell/cross-sell opportunities Lead our Executive Briefing Center (EBC) strategy, a flagship approach to deepen relationships with key customers and C-suite stakeholders Team Building & Scaling Lead and scale a high-performing global team of over 60 professionals (including regional leaders, individual contributors and operations analysts) to meet growing demand Mentor and empower reporting leadership team to deliver exceptional service and achieve strategic objectives Foster a culture of excellence, collaboration, and innovation, with a focus on career development and cross-functional alignment Operational Accountability & Collaboration Own customer success KPIs: retention, expansion revenue, NPS, and customer health Collaborate with finance, product, and sales teams to align customer success initiatives with broader business outcomes Partner with commercial teams and respective leadership including Sales, marketing (CMO), product (CPO), Legal (CLO), etc.) to ensure alignment and execution of go-to-market plans Facilitate and foster partnership with Sales to support renewals and account growth initiatives About you: 15+ years of experience in senior leadership roles, ideally within SaaS or technology sectors Proven success leading customer success teams in a SaaS environment, with a track record of scaling teams and strategies across multiple regions Deep understanding of SaaS business models, customer lifecycle management, and subscription revenue dynamics Expertise in implementing global service models that satisfy customer demands across geographies, verticals and personas Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and work with the C Suite Financial Acumen: Strong understanding of complex deal structures, deal desk operations, SaaS financial models, and pricing strategies Experience in negotiating and designing enterprise contracts, revenue recognition, and aligning customer success metrics with financial outcomes Demonstrated SaaS success in the financial services industry (banking, fintech, insurance, etc.), and other regulated industries e.g., Healthcare is an attribute Frequent travel across North America and Europe is required Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $200,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Global Head of Customer Success at Global Relay. Skills: Customer strategy, Team scaling, Customer journey optimization, Customer value realization. Develop customer strategy. Execute customer strategy", "postedDate" : "2026-06-14T19:11:54.508", "createdAt" : "2026-06-14T19:11:54.508", "lastUpdated" : "2026-06-16T06:25:59.227", "ingestTimestamp" : "2026-06-14T19:11:54.508", "mongoId" : "6a2c91ad74d8ee00a0983bd3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Customer retention", "Customer growth", "Customer satisfaction", "Expansion revenue", "Churn reduction", "Upsell opportunities", "Cross-sell opportunities", "Revenue recognition", "Financial modeling", "Leadership", "Mentoring", "Customer strategy", "Team scaling", "Customer journey optimization", "Customer value realization", "Customer lifecycle management", "Deal desk operations", "SaaS financial models", "Pricing strategies", "Financial services", "Regulated industries", "SaaS business models", "Subscription revenue dynamics", "Enterprise contracts" ], "skillCount" : 24, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30575ff292fd229cf38ae5", "title" : "Director Onsite Merchandising growth", "company" : "Coupang", "industry" : "E-Commerce", "salary" : { "min" : 1.3E8, "max" : 1.95E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce Director roles in Seoul, South Korea, adjusted for seniority and company size." }, "location" : "Seoul, South Korea", "locations" : [ "Seoul", "South Korea" ], "timestamp" : "2026-06-16T08:07:12.303", "fingerprint" : "048561af4ed3971ceaa1212bcaca43bcc629e4c5fd977b4f120afac9070f44f3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7971688?gh_jid=7971688", "externalId" : "7971688", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "experienceLevel" : "Director", "majorSkills" : "Growth Marketing, Brand Strategy, Customer Acquisition, Campaign Management", "majorSkillsList" : [ "Growth Marketing", "Brand Strategy", "Customer Acquisition", "Campaign Management" ], "coreResponsibilities" : "Spearhead Growth Marketing Platform", "domainKnowledge" : "Commerce industry", "domainList" : [ "commerce-industry" ], "domainSpecificKnowledge" : [ "Commerce industry" ], "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being a leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang is seeking a strategic and data-driven Growth Marketing Leader to spearhead Growth Marketing Platform provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/", "summaryDescription" : "Director Onsite Merchandising growth at Coupang. Skills: Growth Marketing, Brand Strategy, Customer Acquisition, Campaign Management. Spearhead Growth Marketing Platform", "postedDate" : "2026-06-15T23:20:28.021", "createdAt" : "2026-06-15T23:20:28.021", "lastUpdated" : "2026-06-16T08:07:12.303", "ingestTimestamp" : "2026-06-15T23:20:28.021", "mongoId" : "6a30575ff292fd229cf38ae5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Growth Marketing", "Brand Strategy", "Customer Acquisition", "Campaign Management", "Commerce industry" ], "skillCount" : 5, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983cbc", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Cardiff, UK, adjusted for seniority and company size." }, "location" : "Cardiff, Wales, United Kingdom", "locations" : [ "Cardiff", "Wales", "United Kingdom" ], "timestamp" : "2026-06-15T11:54:45.612", "fingerprint" : "3043406d0165c2f099eb7687ef3aebd6c2024155ef97602a98e95ff52126443d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588515002", "externalId" : "8588515002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cardiff", "state" : "Wales", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4816546,-3.1791934" } ], "locationText" : "Cardiff, Wales, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Complaints handling", "Payment operations" ], "hardSkills" : [ { "name" : "Complaints handling", "level" : "intermediate" }, { "name" : "Payment operations", "level" : "intermediate" } ], "majorSkills" : "Customer care strategy, Complaints management, Payment operations", "majorSkillsList" : [ "Customer care strategy", "Complaints management", "Payment operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries are resolved, Ensure customer payment disputes are resolved, Ensure payment processing issues are resolved, Drive operational excellence, Leverage technology to streamline processes, Enhance the customer experience", "teamCollaboration" : "Working with senior stakeholders; Working with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Influencing stakeholders", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast", "problemSolvingSkills" : "Root cause analysis; Evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills, Excellent communicator, Excellent influencer", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Cardiff | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer care strategy, Complaints management, Payment operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T03:21:28.097", "createdAt" : "2026-06-14T03:21:28.097", "lastUpdated" : "2026-06-15T11:54:45.612", "ingestTimestamp" : "2026-06-14T03:21:28.097", "mongoId" : "6a2c91ae74d8ee00a0983cbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Complaints handling", "Payment operations", "Customer care strategy", "Complaints management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305753f292fd229cf37f12", "title" : "Senior Software Engineer – Contact Centre Platform (CCaaS)", "company" : "Vonage", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in the UK technology industry, adjusted for seniority and remote work." }, "location" : "Work from Home - UK", "locations" : [ "Work from Home - UK" ], "timestamp" : "2026-06-16T09:35:19.271", "fingerprint" : "e27244ae53adbb82c26306da180562c7699ae634021790274eb578e71919beae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vonage/jobs/8582358002", "externalId" : "8582358002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "TypeScript, JavaScript, C#, NET Core, AWS, Kafka, SNS, SQS, Redis, Aurora, MySQL, Parameter Store", "professionalSkills" : [ "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery" ], "hardSkillsList" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers" ], "softSkillsList" : [ "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "Service development", "level" : "intermediate" }, { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Messaging mechanisms", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Caching layers", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment", "majorSkillsList" : [ "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment" ], "coreResponsibilities" : "Lead initiatives end-to-end, Own reliability, Own performance, Own long-term maintainability, Contribute to architectural decisions, Represent team in design discussions, Set standard for code quality, Set standard for test coverage, Set standard for engineering practices, Care about product and users, Contribute to improvement beyond code, Collaborate cross-functionally, Represent team's technical perspective, Influence delivery outcomes, Be key player in team strategy, Influence project outcomes, Mentor engineers, Coach engineers, Share knowledge, Contribute to engineering culture, Participate in working groups, Participate in hackathons, Participate in community initiatives", "teamCollaboration" : "Cross-team design discussions; Architecture forums; Cross-functional collaboration; Product collaboration; UX collaboration; Other engineering teams", "projectManagementSkills" : [ "Project leadership" ], "domainKnowledge" : "Cloud communications; Contact centre; CCaaS; Real-time environment; Multi-tenant environment; Distributed systems; Messaging mechanisms", "domainList" : [ "cloud-communications", "contact-centre", "ccaas", "real-time-environment", "multi-tenant-environment", "distributed-systems", "messaging-mechanisms" ], "domainSpecificKnowledge" : [ "Cloud communications", "Contact centre", "CCaaS", "Real-time environment", "Multi-tenant environment", "Distributed systems", "Messaging mechanisms" ], "toolProficiency" : [ "Playwright", "Terraform", "GitHub Actions" ], "communicationSkills" : "Written communication; Verbal communication; Listening skills", "continuousLearning" : "Knowledge-sharing sessions; Hackathons; Community initiatives", "innovationCreativity" : "Hackathons", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years software development, TypeScript/JavaScript proficiency, Modern front-end frameworks, Solid C# experience, Back-end service development, NET Core experience, Cloud technologies (AWS), Distributed systems understanding, Messaging mechanisms (Kafka / SNS / SQS), Data management understanding, Caching layers understanding, Redis understanding, Aurora / MySQL understanding, Parameter Store understanding, Excellent communication skills, Degree in Computer Science, Electrical Engineering degree, Related field degree, Equivalent practical experience", "qualificationsPreferred" : "End-to-end test automation experience, UI test automation experience, Playwright experience, CI/CD pipelines experience, Infrastructure-as-code tools experience, Terraform experience, GitHub Actions experience, AI tools utilization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: Every second a contact centre agent is on a call, our platform is working behind the scenes. As a Senior Software Engineer on our CCaaS Technology Team, you will own and evolve the critical services that agents depend on — in a global, multi-tenant, real-time environment serving thousands of concurrent users. This is not a role where you ship features and move on. You will shape the architecture, set the engineering standard, and have a genuine influence on how the team works and what it builds next. If you want to lead from the front, mentor others, and make a real difference to the product — this role was made for you. Your key responsibilities: Domain Leadership: Lead multiple initiatives end-to-end — from early refinement through to production deployment — owning reliability, performance, and long-term maintainability Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team Business Leadership: Actively care about the product and its users — contributing to improvement beyond code implementation Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value People Leadership: Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions Contribute to the team's engineering culture — participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization What you'll bring Required: 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently Strong proficiency in TypeScript/JavaScript and modern front-end frameworks Solid experience with C# and back-end service development on .NET Core Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS) Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store) Excellent communication skills — written, verbal, and listening — to collaborate effectively with both technical and non-technical stakeholders A degree in Computer Science, Electrical Engineering, or a related field — or equivalent practical experience Experience we consider a plus: Hands-on experience with end-to-end and UI test automation frameworks (e. g. Playwright) Experience with CI/CD pipelines and infrastructure-as-code tools (e. g. Terraform, GitHub Actions) Ability to responsibly utilize AI tools to enhance development productivity and quality How you’ll benefit: Legal & General Pension Life Assurance Income Protection Private Medical & Dental Insurance Eligible for Free Eye Tests Shopping Discounts Optum Employee Assistance Programme Unlimited Discretionary Time Off Three Paid Volunteer Days a Year Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-KF1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.", "summaryDescription" : "Senior Software Engineer – Contact Centre Platform (CCaaS) at Vonage. Skills: Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment. Lead initiatives end-to-end. Own reliability", "postedDate" : "2026-06-15T23:22:05.427", "createdAt" : "2026-06-15T23:22:05.427", "lastUpdated" : "2026-06-16T09:35:19.271", "ingestTimestamp" : "2026-06-15T23:22:05.427", "mongoId" : "6a305753f292fd229cf37f12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers", "Mentoring", "Coaching", "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment", "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery", "Cloud communications", "Contact centre", "Multi-tenant environment", "Playwright", "Terraform", "GitHub Actions" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc34474d8ee00a0a08df9", "title" : "Director of Customer Success Management", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 190000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T01:07:42.709", "fingerprint" : "99940c58913402e0b354b841536022e662446e43dc8a74933eb425c32256eac7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/f4e612eb-0df9-4374-a092-89d85e0f9ef6/application", "externalId" : "f4e612eb-0df9-4374-a092-89d85e0f9ef6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "68b706987fc9a711f0f6fe22", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level HR Contact Center Associate with Dutch and English in Prague, Czech Republic, based on 2024-2025 market data for the E-Commerce industry." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-15T07:27:58.310", "fingerprint" : "1459037b23f5a68c9ba15dc82a64504fd6a3b03dfb03ec5c760e94c31a5fc8fa", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052308/apply", "externalId" : "83ea388c-bc55-4fd6-9bec-e5977d4d5941", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations" ], "hardSkillsList" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting" ], "hardSkills" : [ { "name" : "HR queries", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Leave processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "majorSkills" : "Dutch language, English language, Customer support", "majorSkillsList" : [ "Dutch language", "English language", "Customer support" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve employee contacts, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees, Explain queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Rotational shifts, Weekends, Bank holidays", "outcomesObjectives" : "High degree of customer focus", "qualificationsBasic" : "Proficiency in Dutch, Proficiency in English, Computer skills", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Czech Republic Services s.r.o. - G88. Skills: Dutch language, English language, Customer support. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T20:10:14.508", "createdAt" : "2026-06-13T20:10:14.508", "lastUpdated" : "2026-06-15T07:27:58.310", "ingestTimestamp" : "2026-06-13T20:10:14.508", "mongoId" : "68b706987fc9a711f0f6fe22", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052308/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting", "Dutch language", "English language", "Customer support", "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations", "Benefits", "Payroll", "Leave of absence", "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "secondary point of contact between sunbelt rentals and our onsite customer jobs", "metadata" : { "title" : "secondary point of contact between sunbelt rentals and our onsite customer" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 49421, "totalPages" : 989, "hasNext" : true, "hasPrevious" : false } }

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