Sourgum
Logistics
DirectorofCustomerSuccess
“Director of Customer Success at Sourgum. Skills: Customer Success Management, Team Leadership, Process Scalability. Lead and manage Customer Success and Customer Support. Provide coaching, mentorship, and career development”
What You'll Achieve.
Ensure customers achieve maximum value; Drive adoption; Reduce churn; Uncover opportunities for growth; Scale internal teams with business growth
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
5+ years individual contributor in Customer Success or Account Management, 2-3 years managing Customer Success team, Proven player-coach experience, Demonstrated ability to scale team and implement processes, Experience overseeing or partnering with Customer Support operations, Analytical skills and fluency with customer metrics, KPIs, and reporting, Exceptional communication, leadership, and problem-solving abilities, Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments
What You'll Do.
Lead and manage Customer Success and Customer Support
and career development
Develop and implement scalable processes for onboarding
Act as a player-coach
Balance leadership with direct customer engagement
Partner cross-functionally with Sales
Align customer needs with company strategy
Build and grow a best-in-class customer experience function
Represent the customer’s voice in leadership discussions
Influence product roadmap and service delivery
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Product; Partner with Operations
Communication Scope
Customer voice representation
Applying for this Director of Customer Success role?
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