{ "count" : 23738, "data" : [ { "id" : "6a2cc2cd74d8ee00a0a07791", "title" : "SOC L2/L3 Engineer", "company" : "Solidgate", "industry" : "Engineering & Data", "location" : "Europe", "locations" : [ "Europe", "Warsaw", "Lviv", "Nicosia", "kyiv", "Europe" ], "certifications" : [ ], "timestamp" : "2026-06-15T10:17:55.437", "fingerprint" : "7acc4b02e43cf85916cc955c9baf33579d8e94c78224ee1be437623ea1fde226", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/solidgate/7a0b504d-8bb2-4427-b516-ad80eb8d2a70/application", "externalId" : "7a0b504d-8bb2-4427-b516-ad80eb8d2a70", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Python, KQL, SPL, AWS CloudTrail, GuardDuty, Google Workspace", "professionalSkills" : [ "Fintech, payment platforms, regulated environments, cardholder data, SWIFT connectivity, CDE monitoring, PCI DSS." ], "hardSkillsList" : [ "SIEM", "detection rules", "MITRE ATT&CK", "incident response", "forensics", "log sources", "threat hunts", "SOAR", "scripting", "Python", "AWS", "JumpCloud", "Google Workspace", "PCI DSS" ], "softSkillsList" : [ "ownership, curiosity, drive, discipline, collaboration" ], "hardSkills" : [ { "name" : "SIEM", "level" : "intermediate" }, { "name" : "detection rules", "level" : "intermediate" }, { "name" : "MITRE ATT&CK", "level" : "intermediate" }, { "name" : "incident response", "level" : "intermediate" }, { "name" : "forensics", "level" : "intermediate" }, { "name" : "log sources", "level" : "intermediate" }, { "name" : "threat hunts", "level" : "intermediate" }, { "name" : "SOAR", "level" : "intermediate" }, { "name" : "scripting", "level" : "intermediate" }, { "name" : "Python", "level" : "intermediate" }, { "name" : "AWS", "level" : "intermediate" }, { "name" : "JumpCloud", "level" : "intermediate" }, { "name" : "Google Workspace", "level" : "intermediate" }, { "name" : "PCI DSS", "level" : "intermediate" } ], "softSkills" : [ { "name" : "ownership, curiosity, drive, discipline, collaboration" } ], "majorSkills" : "SIEM, Detection Engineering, Incident Response, Cloud Security, Scripting", "majorSkillsList" : [ "SIEM, Detection Engineering, Incident Response, Cloud Security, Scripting" ], "coreResponsibilities" : "Build and operationalize the SIEM, design and tune detection rules, triage and investigate alerts, lead incident response and forensics, onboard log sources, run threat hunts, build runbooks, and define SOC metrics.", "teamCollaboration" : "Work with a senior InfoSec team that treats detection gaps as engineering problems. Smart, experienced teammates who raise the bar and have each other's backs.", "toolProficiency" : [ "SIEM, UEBA, SOAR, AWS, JumpCloud, Google Workspace, EDR/XDR, GitHub" ], "communicationSkills" : "clear escalation paths; clear documentation; monthly reporting", "documentationSkills" : "runbooks; lessons learned; post-mortems", "continuousLearning" : "Courses, conferences, sports and wellness benefits.", "problemSolvingSkills" : "detection engineering; incident response; threat hunting; automation; system design", "specialRequirements" : "Ability to work in a regulated environment with real cardholder data and SWIFT connectivity. Opportunity to build the SOC from scratch and choose the technology stack.", "outcomesObjectives" : "Empower entrepreneurs to build exceptional internet companies by providing robust financial infrastructure. Become the #1 payments orchestration platform globally.", "qualificationsBasic" : "3+ years in SOC / Detection & Response at L2/L3 level, hands-on investigation experience, practical experience building or operating a SIEM, detection engineering with MITRE ATT&CK, experience investigating cloud log sources (AWS CloudTrail, GuardDuty, Google Workspace, EDR/XDR), scripting and automation skills (Python or similar), solid understanding of attacker techniques.", "qualificationsPreferred" : "SOAR experience, detection-as-code approach, UEBA, threat intelligence enrichment, alert contextualization at scale, familiarity with payment-specific environments, purple teaming experience.", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "OUR MISSION AND VISION At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world. We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board. We’re building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the “Employer of the Year 2026” award by Forbes Ukraine. WHY THIS ROLE IS CRITICAL Solidgate processes millions of payments across 120+ services, including its own acquiring module, and operates in a regulated environment with real cardholder data and SWIFT connectivity. You'll define what detection looks like at Solidgate: what gets monitored, what gets detected, and how the team responds when something goes wrong. WHAT YOU WILL OWN - Build and operationalize the SIEM from PoC to production - including case management and UEBA, with full ownership of the technology selection - Design, write, and tune detection rules mapped to MITRE ATT&CK, covering identity compromise, privilege escalation, lateral movement, and endpoint threats - Triage and investigate L2/L3 alerts, reduce false positives, and establish clear escalation paths for each use case - Lead incident response and basic forensics - containment, eradication, and structured lessons learned - Onboard log sources across AWS, JumpCloud, Google Workspace, CDE, and SWIFT; - Run threat hunts based on realistic attack hypotheses specific to a payment platform's risk profile - Build and maintain runbooks and playbooks; automate repetitive actions via SOAR or scripting - Define SOC metrics and own monthly reporting to management on detection coverage and response performance OUR IDEAL CANDIDATE - 3+ years in SOC / Detection & Response at L2/L3 level, with hands-on investigation experience - Practical experience building or operating a SIEM, including writing and tuning detection rules - Detection engineering with MITRE ATT&CK mapping; confident with KQL, SPL, or equivalent query languages - Experience investigating cloud log sources: AWS CloudTrail, GuardDuty, Google Workspace, EDR/XDR - Scripting and automation skills (Python or similar) for telemetry processing and routine tasks - Solid understanding of attacker techniques and how they manifest in logs - not just tool knowledge, but threat understanding - Structured under pressure: disciplined investigation process, clear documentation, clean post-mortems THE POINTS THAT MAKE YOU STAND OUT - SOAR experience and a detection-as-code approach (version control for rules, CI pipelines for detection) - UEBA, threat intelligence enrichment, or alert contextualization at scale - Familiarity with payment-specific environments - CDE monitoring, SWIFT, PCI DSS context - Purple teaming experience working alongside an offensive security team WHY THIS ROLE IS A CAREER ACCELERATOR - You'll own the Security Operations direction at Solidgate - this isn't a slot in someone else's SOC, it's yours to build - Real data, real threats - a fintech processing millions of transactions is a genuinely complex detection environment, not a sandbox - You'll choose the stack: SIEM, SOAR, detection framework - your decisions will shape how Solidgate detects threats for years - Direct path to leading the SOC function and growing the team as the company scales - Hands-on experience at the intersection of cloud-native infrastructure, IR, and detection engineering in a regulated environment - a combination rare outside large enterprises WHY JOIN SOLIDGATE - Impactful work: you're monitoring and defending financial infrastructure that processes millions of real payments. What you detect and respond to directly affects the company's risk profile and the businesses relying on the platform. - Creative freedom: the SOC is greenfield. No inherited SIEM, no legacy detection rules, no alert fatigue from someone else's misconfigured use cases. You build the detection stack from scratch and own every decision in it. - Career growth: a realistic path to leading the Security Operations function within 6-12 months, with direct collaboration with a CISO who came up through the technical side. Want to go deeper into cloud detection, threat intelligence, or automation? That door is open. - Ownership culture: you own the detection lifecycle end to end - log onboarding, use case design, triage, response, and reporting. No hand-offs, no findings that disappear into a backlog. - People worth working with: a senior InfoSec team that takes security seriously and treats detection gaps as engineering problems worth solving. Smart, experienced teammates who raise the bar and actually have each other's backs. \uD83D\uDC8C The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun. Security at scale is rare to build from scratch. This is that chance \uD83E\uDEC2 Know top talent? We’re always on the lookout. Recommend someone https://jobs.ashbyhq.com/solidgate/form/external-referral-program for our role, and if they get hired, there’s a bonus waiting for you — simple as that.", "summaryDescription" : "SOC L2/L3 Engineer at Solidgate. Skills: SIEM, Detection Engineering, Incident Response, Cloud Security, Scripting. Build and operationalize the SIEM, design and tune detection rules, triage and investigate alerts, lead incident response and forensics, onboard log sources, run threat hunts, build runbooks, and define SOC metrics.", "createdAt" : "2026-06-14T20:13:32.604", "lastUpdated" : "2026-06-15T10:17:55.437", "ingestTimestamp" : "2026-06-14T20:13:32.604", "mongoId" : "6a2cc2cd74d8ee00a0a07791", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "SIEM", "detection rules", "MITRE ATT&CK", "incident response", "forensics", "log sources", "threat hunts", "SOAR", "scripting", "Python", "AWS", "JumpCloud", "Google Workspace", "PCI DSS", "ownership, curiosity, drive, discipline, collaboration", "SIEM, Detection Engineering, Incident Response, Cloud Security, Scripting", "Fintech, payment platforms, regulated environments, cardholder data, SWIFT connectivity, CDE monitoring, PCI DSS.", "SIEM, UEBA, SOAR, AWS, JumpCloud, Google Workspace, EDR/XDR, GitHub" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307ebbf292fd229c051fab", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T14:32:14.127", "fingerprint" : "99856696b5845bcab1c80262b0d5d1649aafe9a6e0a8307ff86095e046f73d56", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:53.113", "lastUpdated" : "2026-06-16T14:32:14.127", "ingestTimestamp" : "2026-06-16T01:59:53.113", "mongoId" : "6a307ebbf292fd229c051fab", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3085e0f292fd229c07c507", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T12:24:17.694", "fingerprint" : "4d410f347e0ada0af9167df1d611839916b669ebeed5e382975c076330af35cc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:36.155", "lastUpdated" : "2026-06-16T12:24:17.694", "ingestTimestamp" : "2026-06-16T01:59:36.155", "mongoId" : "6a3085e0f292fd229c07c507", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. 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As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Have a good understanding of the organisation’s products Provide quick and high-quality customer service through prompt and valuable responses to customer queries. Ensure every customer support request is logged for tracking Lower support tickets by working with the product team to identify and eliminate recurring issues. Guide customers on product usage while driving customer self-sufficiency. Solicit client feedback on product features and capabilities Qualifications Bachelor’s degree in any related field 1-2 years customer-facing experience at a financial institution or a high-growth software development company. Have a good understanding of card disputes ( Banking experience or other related fields) Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Customer Empathy Listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.", "summaryDescription" : "Issue Resolution Officer at Moniepoint. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T23:19:52.004", "createdAt" : "2026-06-15T23:19:52.004", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-15T23:19:52.004", "mongoId" : "6a3051f4f292fd229cf09809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb0a974d8ee00a09daa95", "title" : "Senior Software Engineer – NR-NTN Protocols (L2 & L3)", "company" : "Skylo", "industry" : "Engineering", "salary" : { "min" : 70000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Software Engineer in Espoo, Finland, adjusted for the technology industry and seniority level." }, "location" : "Espoo, Finland", "locations" : [ "Espoo, Finland" ], "timestamp" : "2026-06-15T11:36:44.452", "fingerprint" : "b6beb12f274a1b11514428ee582042574f62914e097f38cdcbccc7d92c1bffa6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/skylo/b27c8c3a-d92b-4302-a517-261b851e336d/application", "externalId" : "b27c8c3a-d92b-4302-a517-261b851e336d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Espoo", "country" : "Finland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "60.2049651,24.6559808" } ], "locationText" : "Espoo, Finland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "C++, 5G NR, MAC, RLC, PDCP, RRC, ASN.1, PER", "professionalSkills" : [ "Protocol software development", "Embedded software", "Near-real-time software", "State machine design", "Message parsing", "Message encoding", "Protocol engines" ], "hardSkillsList" : [ "Protocol stack implementation", "NTN adaptations", "Coverage enhancement scheduling", "Constellation-aware MAC", "Satellite ephemeris broadcast", "UE assistance information", "TA command extensions", "RRC measurement framework", "Inter-RAT reporting", "Inter-frequency reporting", "RRC connection control", "Conditional Handover", "DAPS handover", "NGAP procedures", "Performance tuning", "Software requirements derivation", "Design specification" ], "hardSkills" : [ { "name" : "Protocol stack implementation", "level" : "intermediate" }, { "name" : "NTN adaptations", "level" : "intermediate" }, { "name" : "Coverage enhancement scheduling", "level" : "intermediate" }, { "name" : "Constellation-aware MAC", "level" : "intermediate" }, { "name" : "Satellite ephemeris broadcast", "level" : "intermediate" }, { "name" : "UE assistance information", "level" : "intermediate" }, { "name" : "TA command extensions", "level" : "intermediate" }, { "name" : "RRC measurement framework", "level" : "intermediate" }, { "name" : "Inter-RAT reporting", "level" : "intermediate" }, { "name" : "Inter-frequency reporting", "level" : "intermediate" }, { "name" : "RRC connection control", "level" : "intermediate" }, { "name" : "Conditional Handover", "level" : "intermediate" }, { "name" : "DAPS handover", "level" : "intermediate" }, { "name" : "NGAP procedures", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" }, { "name" : "Software requirements derivation", "level" : "intermediate" }, { "name" : "Design specification", "level" : "intermediate" } ], "majorSkills" : "NR-NTN Protocols, Layer 2, Layer 3, Protocol Stack", "majorSkillsList" : [ "NR-NTN Protocols", "Layer 2", "Layer 3", "Protocol Stack" ], "coreResponsibilities" : "Design, develop, and maintain C++ implementations, Implement NTN-specific L2 adaptations, Develop NTN-specific RRC enhancements, Implement RRC measurement framework, Implement RRC connection control procedures, Collaborate with Core Network teams, Validate NGAP procedures, Perform debugging, Analyze root-cause, Tune performance, Translate 3GPP specifications, Derive software requirements, Create detailed L2/L3 designs, Participate in code reviews, Contribute to technical documentation, Contribute to design specifications, Use AI coding assistants", "teamCollaboration" : "Standards teams; Systems teams; Integration teams; Core Network teams; MNO integration teams", "domainKnowledge" : "5G New Radio; Non-Terrestrial Network; 3GPP Rel-17/18; Wireless Communications; Electrical Engineering; Telecommunications", "domainList" : [ "5g-new-radio", "non-terrestrial-network", "3gpp-rel-17-18", "wireless-communications", "electrical-engineering", "telecommunications" ], "domainSpecificKnowledge" : [ "5G New Radio", "Non-Terrestrial Network", "3GPP Rel-17/18", "Wireless Communications", "Electrical Engineering", "Telecommunications" ], "toolProficiency" : [ "GDB", "Valgrind", "Perf", "Tcpdump", "Wireshark", "Claude", "Cursor", "Codex" ], "documentationSkills" : "Technical documentation; Design specifications", "continuousLearning" : "Individual learning & development budget", "problemSolvingSkills" : "Root-cause analysis; Debugging; Performance tuning", "qualificationsBasic" : "2+ years wireless/telecom protocol development, Master's or PhD degree, Proficiency in C++ (C++14/17), Solid understanding of 5G NR Layer 2 protocols, Deep, implementation-level knowledge of RRC, Solid understanding of UE context lifecycle, Experience with Linux kernel/user-space debugging tools, Proficiency in production-grade protocol software, Ability to read 3GPP specifications", "qualificationsPreferred" : "Experience with AI coding assistants", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The world still has coverage blind spots. You could help eliminate them at Skylo. Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We're not building toward this future. We're already in it. Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we're just getting started. At the heart of it all is Skylo's commercial NTN vRAN: a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It's the infrastructure that makes true anywhere, anytime connectivity possible. When you join Skylo, you'll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world's most remote places. This is a rare chance to work on technology that matters, at a company that's already proving it works This role is based in Espoo, Finland, one of Skylo's core engineering hubs and fastest-growing sites. You'll work onsite three days a week as part of a team that's scaling quickly. HOW YOU WILL IMPACT SKYLO We are seeking a highly skilled Senior Software Engineer to join our Protocol Stack team, focused on the development and optimization of 5G New Radio Non-Terrestrial Network (NR-NTN) Layer 2 and Layer 3 protocol implementations. In this role, you will design, implement, and validate MAC/RLC/PDCP and RRC protocol software that runs on Skylo's NTN vRAN platform, working closely with our standards, systems, and integration teams to bring NR-NTN connectivity to market at scale. WHAT YOU’LL DO - Design, develop, and maintain C++ implementations of 5G NR-NTN L2 and L3 protocol stacks, including MAC, RLC, PDCP, and RRC. - Implement NTN-specific L2 adaptations: extended HARQ timers, TA pre-compensation, coverage enhancement scheduling, and constellation-aware MAC resource management. - Develop NTN-specific RRC enhancements: satellite ephemeris broadcast (SIB19/SIB31), UE assistance information for NTN, TA command extensions, and coverage enhancement configurations. - Implement the RRC measurement framework: measurement configuration, gap scheduling, TN/NTN measurement event handling (A1–A6, NTN-specific events), and inter-RAT/inter-frequency reporting tailored to NTN link dynamics. - Implement and maintain RRC connection control procedures: RRC Setup/Reconfiguration/Re-establishment, CHO (Conditional Handover), DAPS handover, and RRC Release with redirect. - Collaborate with Core Network and MNO integration teams to validate NGAP procedures against AMF implementations in lab and live MNO environments. - Perform debugging, root-cause analysis, and performance tuning of L2/L3 issues in Linux-based development and test environments. - Collaborate with systems engineers to translate 3GPP Rel-17/18 NR-NTN specifications into software requirements and detailed L2/L3 designs. - Participate in code reviews, architecture discussions, and contribute to technical documentation and design specifications. - Actively use AI coding assistants (Claude, Cursor, Codex) throughout the development lifecycle — from spec interpretation and boilerplate generation to test automation and code review — and help establish team best practices for AI-augmented engineering. SOUND LIKE YOU? WHAT YOU BRING: - 2+ years of hands-on software engineering experience in wireless/telecom protocol development, with specific depth in L2 and L3 protocol stacks. - Master's or PhD degree in Wireless Communications, Electrical Engineering, Telecommunications, or a closely related field. - Strong proficiency in C++ (C++14/17) with demonstrated experience writing production-grade embedded or near-real-time protocol software. - Solid understanding of 5G NR Layer 2 protocols: MAC (scheduling, HARQ, random access), RLC (AM/UM/TM), and DL/UL scheduler design. - Deep, implementation-level knowledge of RRC state machines, connection control, reconfiguration, measurement framework, and mobility procedures (handover, re-establishment, CHO, DAPS). - Solid understanding of UE context lifecycle, handover signalling, paging, error handling, and AMF/gNB interactions over the N2 reference point. - Experience with Linux kernel/user-space debugging tools: GDB, Valgrind, perf, tcpdump, Wireshark, and system log analysis. - Proficiency in production-grade protocol software: state machine design, message parsing/encoding (ASN.1/PER), and multi-threaded protocol engines. - Ability to read 3GPP specifications and independently derive software requirements and detailed designs WHAT WE OFFER This is a once-in-a-lifetime opportunity to help build and run the world's first commercial, live direct-to-device satellite network. You'll work alongside a world-class team spanning software, hardware, chipsets, telecom, satellite, and network virtualization, some of the most sought-after expertise in the industry. And you'll do it inside a culture that's open, transparent, and inclusive, shaped by the best of Silicon Valley, Nordic, and South Asian ways of working. With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: - Competitive compensation packages - Occupational Healthcare and Health and Life Insurance - E-passi including, wellness, culture, lunch and commuting benefit - Phone & Internet allowance - Individual learning & development budget for further personal and professional development READY TO JOIN US? Apply now and a member of our recruiting team will be in touch. We review applications on an ongoing basis, so we encourage you to apply early. Our process includes an initial call with a recruiter, a take-home assignment, and two interviews with different team members. Still have questions? Teea Kuusimurto, our Senior Recruiter, has answers. Say hello at teea@skylo.tech. EEO Statement Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.", "summaryDescription" : "Senior Software Engineer – NR-NTN Protocols (L2 & L3) at Skylo. Skills: NR-NTN Protocols, Layer 2, Layer 3, Protocol Stack. Design, develop, and maintain C++ implementations. Implement NTN-specific L2 adaptations", "createdAt" : "2026-06-14T05:04:41.858", "lastUpdated" : "2026-06-15T11:36:44.452", "ingestTimestamp" : "2026-06-14T05:04:41.858", "mongoId" : "6a2cb0a974d8ee00a09daa95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Protocol stack implementation", "NTN adaptations", "Coverage enhancement scheduling", "Constellation-aware MAC", "Satellite ephemeris broadcast", "UE assistance information", "TA command extensions", "RRC measurement framework", "Inter-RAT reporting", "Inter-frequency reporting", "RRC connection control", "Conditional Handover", "DAPS handover", "NGAP procedures", "Performance tuning", "Software requirements derivation", "Design specification", "NR-NTN Protocols", "Layer 2", "Layer 3", "Protocol Stack", "Protocol software development", "Embedded software", "Near-real-time software", "State machine design", "Message parsing", "Message encoding", "Protocol engines", "5G New Radio", "Non-Terrestrial Network", "3GPP Rel-17/18", "Wireless Communications", "Electrical Engineering", "Telecommunications", "GDB", "Valgrind", "Perf", "Tcpdump", "Wireshark", "Claude", "Cursor", "Codex" ], "skillCount" : 42, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305cc0f292fd229cf637be", "title" : "Support Engineer L2", "company" : "Babble Cloud", "industry" : "Telecommunications", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Support Engineer L2 in Cape Town, South Africa, adjusted for the technology industry." }, "location" : "Cape Town, Western Cape, ZA", "locations" : [ "Cape Town", "Western Cape", "ZA" ], "timestamp" : "2026-06-16T11:19:47.936", "fingerprint" : "93d0e5bd4ff8d5c2bc8cc10caccd7bf63d96dc7340f3a6cb0a61aac2578d14df", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BabbleCloud/744000132237782-support-engineer-l2", "externalId" : "744000132237782", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft 365, Microsoft Azure, Hyper-V, VMware", "professionalSkills" : [ "System administration", "Network administration" ], "hardSkillsList" : [ "IT issue diagnosis", "Remote support", "System monitoring", "Network troubleshooting", "Hardware troubleshooting", "Email protection" ], "softSkillsList" : [ "Troubleshooting" ], "hardSkills" : [ { "name" : "IT issue diagnosis", "level" : "intermediate" }, { "name" : "Remote support", "level" : "intermediate" }, { "name" : "System monitoring", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Email protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Troubleshooting" } ], "majorSkills" : "Microsoft 365, Microsoft Azure, IT Support", "majorSkillsList" : [ "Microsoft 365", "Microsoft Azure", "IT Support" ], "coreResponsibilities" : "Attend customer calls, Provide efficient support, Record information in cases, Document relevant details, Manage your queue, Meet response levels, Exceed customer expectations, Exceed SLAs, Troubleshoot IT issues, Diagnose IT issues, Resolve IT issues, Minimize client downtime, Complete technical documentation, Update technical documentation, Mentor colleagues, Train colleagues", "teamCollaboration" : "Work as part of a team", "domainKnowledge" : "Cloud-based technologies", "domainList" : [ "cloud-based-technologies" ], "domainSpecificKnowledge" : [ "Cloud-based technologies" ], "toolProficiency" : [ "Antivirus management" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Technical documentation", "continuousLearning" : "Researching faults; Referring to documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "specialRequirements" : "Home-based, Stable internet connection, Mitigate load shedding", "outcomesObjectives" : "Meet customer expectations; Exceed customer expectations; Meet SLAs; Exceed SLAs; Minimize client downtime", "qualificationsBasic" : "Previous service desk experience", "qualificationsPreferred" : "Managed services environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer \uD83C\uDF1F Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? Purpose of the role Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete and update technical documentation. * Mentor and train colleagues. Core Competencies: * Excellent understanding of Microsoft 365 services, including administration and troubleshooting. * Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting. * Experience with Microsoft Azure. * Antivirus management – deployment, configuration, and troubleshooting. * Experience working with business networks and troubleshooting issues. * Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment. * Email protection solutions. * Virtualisation technologies (Hyper‑V, VMware) – desirable. * Backup and Disaster Recovery – desirable. * Scripting and automation – desirable. What else looks good for this role: * Friendly and confident, with the ability to liaise comfortably with end users at all levels, both internal and external. * Strong written and verbal communication skills. * Excellent technical and troubleshooting skills. * High attention to detail when documenting and resolving issues. * A proactive, determined, and persistent approach to problem‑solving. * Ability to work both independently and as part of a team. * Eagerness to learn, including researching faults and referring to documentation when required. ## Qualifications * Previous experience working on a service desk is essential. Experience in a managed services environment is advantageous. * Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues. ## Additional Information Why work for Babble? * Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits. * 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service. * 5% allowance based on basic salary, which can be allocated towards medical aid. * UPS provided to assist with load shedding (2–4 hours of laptop power). * Babble‑issued laptop. * Annual company celebrations. * Home‑working policy. Home-Working Policy * The role is home‑based, and a stable internet connection is required. * You are responsible for having a solution in place to mitigate load shedding to ensure you can work your normal shifts effectively. Working from a public space is not considered an acceptable solution. * As a home worker, you are expected to have a suitable work setup, including a desk and chair, in a quiet space. The recruitment journey We want to fill this role quickly, but we also want to find the right person. The recruitment process will consist of an initial screening call. If successful, you will then attend an interview via Microsoft Teams, with a possible follow‑up interview and competency testing depending on role requirements. Direct Candidates Only [Babble | Leading UK Cloud Solutions Provider](https://babble.cloud/)", "summaryDescription" : "Support Engineer L2 at Babble Cloud. Skills: Microsoft 365, Microsoft Azure, IT Support. Attend customer calls. Provide efficient support", "postedDate" : "2026-06-15T15:44:44.000", "createdAt" : "2026-06-16T00:13:01.020", "lastUpdated" : "2026-06-16T11:19:47.936", "ingestTimestamp" : "2026-06-16T00:13:01.020", "mongoId" : "6a305cc0f292fd229cf637be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "IT issue diagnosis", "Remote support", "System monitoring", "Network troubleshooting", "Hardware troubleshooting", "Email protection", "Troubleshooting", "Microsoft 365", "Microsoft Azure", "IT Support", "System administration", "Network administration", "Cloud-based technologies", "Antivirus management" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3054edf292fd229cf1bef0", "title" : "Support Engineer L2", "company" : "Babble Cloud", "industry" : "Telecommunications", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Support Engineer in Cape Town, South Africa, adjusted for the Technology industry." }, "location" : "Cape Town, Western Cape, ZA", "locations" : [ "Cape Town", "Western Cape", "ZA" ], "timestamp" : "2026-06-16T07:27:32.144", "fingerprint" : "be79b153a2d9808132422b5a8247c7306dc278da9bcf735a16c1460f7a0e40c6", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BabbleCloud/744000132237782-support-engineer-l2", "externalId" : "744000132237782", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft 365, Microsoft Azure, Hyper-V, VMware", "professionalSkills" : [ "Troubleshooting", "System administration" ], "hardSkillsList" : [ "Antivirus management", "Email protection", "Scripting and automation" ], "hardSkills" : [ { "name" : "Antivirus management", "level" : "intermediate" }, { "name" : "Email protection", "level" : "intermediate" }, { "name" : "Scripting and automation", "level" : "intermediate" } ], "majorSkills" : "Microsoft 365 administration, Desktop operating systems, Server operating systems, Network troubleshooting", "majorSkillsList" : [ "Microsoft 365 administration", "Desktop operating systems", "Server operating systems", "Network troubleshooting" ], "coreResponsibilities" : "Attend customer calls, Provide efficient support, Record information within cases, Document relevant details, Manage queue and response levels, Meet customer expectations, Exceed SLAs, Troubleshoot IT issues, Diagnose IT issues, Resolve IT issues, Minimise client downtime, Complete technical documentation, Update technical documentation, Mentor colleagues, Train colleagues", "teamCollaboration" : "Internal and external users", "domainKnowledge" : "Cloud-based technologies; Microsoft Modern Work; Cybersecurity; Contact Centre Technology; Mobile Solutions; Communications & Connectivity", "domainList" : [ "cloud-based-technologies", "microsoft-modern-work", "cybersecurity", "contact-centre-technology", "mobile-solutions", "communications-connectivity" ], "domainSpecificKnowledge" : [ "Cloud-based technologies", "Microsoft Modern Work", "Cybersecurity", "Contact Centre Technology", "Mobile Solutions", "Communications & Connectivity" ], "toolProficiency" : [ "Microsoft desktop", "Microsoft server" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Technical documentation", "continuousLearning" : "Researching faults; Referring to documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting skills", "specialRequirements" : "Home-based, Stable internet connection, Mitigate load shedding, Suitable work setup", "outcomesObjectives" : "Meet and exceed customer expectations; Minimise client downtime", "qualificationsBasic" : "Previous service desk experience, Proficiency across multiple technologies, Ability to manage difficult technical issues", "qualificationsPreferred" : "Experience in managed services environment", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer \uD83C\uDF1F Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? Purpose of the role Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete and update technical documentation. * Mentor and train colleagues. Core Competencies: * Excellent understanding of Microsoft 365 services, including administration and troubleshooting. * Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting. * Experience with Microsoft Azure. * Antivirus management – deployment, configuration, and troubleshooting. * Experience working with business networks and troubleshooting issues. * Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment. * Email protection solutions. * Virtualisation technologies (Hyper‑V, VMware) – desirable. * Backup and Disaster Recovery – desirable. * Scripting and automation – desirable. What else looks good for this role: * Friendly and confident, with the ability to liaise comfortably with end users at all levels, both internal and external. * Strong written and verbal communication skills. * Excellent technical and troubleshooting skills. * High attention to detail when documenting and resolving issues. * A proactive, determined, and persistent approach to problem‑solving. * Ability to work both independently and as part of a team. * Eagerness to learn, including researching faults and referring to documentation when required. ## Qualifications * Previous experience working on a service desk is essential. Experience in a managed services environment is advantageous. * Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues. ## Additional Information Why work for Babble? * Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits. * 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service. * 5% allowance based on basic salary, which can be allocated towards medical aid. * UPS provided to assist with load shedding (2–4 hours of laptop power). * Babble‑issued laptop. * Annual company celebrations. * Home‑working policy. Home-Working Policy * The role is home‑based, and a stable internet connection is required. * You are responsible for having a solution in place to mitigate load shedding to ensure you can work your normal shifts effectively. Working from a public space is not considered an acceptable solution. * As a home worker, you are expected to have a suitable work setup, including a desk and chair, in a quiet space. The recruitment journey We want to fill this role quickly, but we also want to find the right person. The recruitment process will consist of an initial screening call. If successful, you will then attend an interview via Microsoft Teams, with a possible follow‑up interview and competency testing depending on role requirements. Direct Candidates Only [Babble | Leading UK Cloud Solutions Provider](https://babble.cloud/)", "summaryDescription" : "Support Engineer L2 at Babble Cloud. Skills: Microsoft 365 administration, Desktop operating systems, Server operating systems, Network troubleshooting. Attend customer calls. Provide efficient support", "postedDate" : "2026-06-15T15:44:44.000", "createdAt" : "2026-06-15T23:43:48.144", "lastUpdated" : "2026-06-16T07:27:32.144", "ingestTimestamp" : "2026-06-15T23:43:48.144", "mongoId" : "6a3054edf292fd229cf1bef0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Antivirus management", "Email protection", "Scripting and automation", "Microsoft 365 administration", "Desktop operating systems", "Server operating systems", "Network troubleshooting", "Troubleshooting", "System administration", "Cloud-based technologies", "Microsoft Modern Work", "Cybersecurity", "Contact Centre Technology", "Mobile Solutions", "Communications & Connectivity", "Microsoft desktop", "Microsoft server" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3080b2f292fd229c067849", "title" : "Documentation Coordinator", "company" : "The Wonderful Company", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 30000.0, "max" : 45000.0, "currency" : "FJD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Documentation Coordinator in Suva, Fiji, adjusted for the logistics industry and full-time employment." }, "location" : "Suva, Central Division, FJ", "locations" : [ "Suva", "Central Division", "FJ" ], "timestamp" : "2026-06-16T13:35:40.428", "fingerprint" : "a8f9e5ddef9115f029cc195837b0632aca4b74f86ef9a1875a9c773b2e6aa3df", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TheWonderfulCompany/744000132078239-documentation-coordinator", "externalId" : "744000132078239", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Suva", "state" : "Central Division", "country" : "Fiji", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-18.1156208,178.4760376" } ], "locationText" : "Suva, Central Division, Fiji", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data entry", "Vessel/ voyage audits" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Vessel/ voyage audits", "level" : "intermediate" } ], "majorSkills" : "Documentation administration, Process management, Customer support", "majorSkillsList" : [ "Documentation administration", "Process management", "Customer support" ], "coreResponsibilities" : "Process all documentation, Send pre-alert and schedule information, Coordinate with internal departments, Handle documentation submitted by customers, Complete documentation in a timely manner, Download and compile manifest, Compile invoices, Arrange for distribution to authorities, Arrange for distribution to internal customers, Compile manifest, Compile bill of ladings, Compile invoices, Make amendments as required, Enter data of bills, Enter freight details into system, Perform vessel/ voyage audits, Ensure all BOL have been processed, Ensure BOL closed within KPI, Manage end-to-end process, Liaise with Commercial teams, Liaise with Sales teams, Handle rates queries, Prepare pre-receivable advice documentation, Act as first point of contact for customer, Act as first point of contact for customer, Escalate process when necessary, Self-check accuracy of documents, Support internal customers with adhoc requests, Perform other tasks as directed", "teamCollaboration" : "Internal departments; Commercial teams; Sales teams", "domainKnowledge" : "Shipping; Logistics services; Pacific Island markets; Freight; Bills of lading", "domainList" : [ "shipping", "logistics-services", "pacific-island-markets", "freight", "bills-of-lading" ], "domainSpecificKnowledge" : [ "Shipping", "Logistics services", "Pacific Island markets", "Freight", "Bills of lading" ], "toolProficiency" : [ "Microsoft Office Suite", "Cargo Wise" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document accuracy; Document production", "continuousLearning" : "Opportunity for development; Internal mobility", "specialRequirements" : "Work under pressure, Make sound decisions, Work to changing deadlines, Work under minimal supervision", "outcomesObjectives" : "Improve delivery of functional KPI; Ensure documentation completed timely; Ensure all BOL processed within KPI", "qualificationsBasic" : "Minimum 2 years shipping / freight experience, Tertiary studies in management / business administration, Intermediate proficiency with Microsoft Office Suite, Legal right to live and work in Fiji", "qualificationsPreferred" : "Supply chain desirable, Proficient training experience in Cargo Wise", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Neptune Pacific operates market leading brands in shipping and logistics services across 18 Pacific Island markets. NPDL is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations. The Documentation Coordinator is responsible for administrating back-office functions of the Customer Experience department. A crucial element of this role is ensuring all documents are produce with a high degree of accuracy and within tight timeframes due to short transit times of the Pacific Island Trades. The Documentation Coordinator will also be required to make system updates according to Company processes to ensure seamless operations and proactively manage issues related to the documentation outputs. It is essential the Documentation Coordinator communicates effectively with internal and external customers. * Process all documentation on behalf of principals and send pre-alert and schedule information to customers * Collaboratively coordinate with all internal departments to improve the delivery of functional KPI * Ensure all documentation submitted by customers is handled with care and completed in a timely manner * Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers * Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required * Responsible for data entry of bills and freight details into system, * Responsible for vessel/ voyage audits to ensure all BOL have been processed and closed within the agreed KPI * Overall accountability of the end-to-end process allocated trade lanes * Liaise with Commercial and Sales teams / Managers on rates queries in accordance with NPDL approval process * Preparing all pre-receivable advice documentation for customers * First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary * Self-checked on accuracy of internal and external documents * Supporting internal customers with adhoc documentation requests * Other tasks as directed ## Qualifications * Tertiary studies in management / business administration with supply chain desirable * Minimum 2 years shipping / freight experience in similar position * Team player with positive, customer-centric attitude * Exceptional communication skills, both verbal and written * Process-oriented approach to work and excellent attention to detail. * Effective Time management and planning skills. * Ability to work under pressure and make sound decisions in fast-paced environment. * Demonstrated adaptability to work to changing deadlines. * Intermediate proficiency with Microsoft Office Suite * Proficient training experience in Cargo Wise desirable * Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision. ## Additional Information * Competitive benefits package (salary plus bonus). * Opportunity for development and internal mobility. * Wonderful Giving - allowing you to donate company money to a cause of your choice. * Project Wonderful - Staff spend a day in the community helping with various projects. * Company focused on wellness and health If you are a self-starter with an interest in developing your skills in the logistics industry, then this could be you. To be considered for this role you must have the legal right to live and work in Fiji. All your information will be kept confidential according to EEO guidelines. EEO is the law - [click here for more information](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf)", "summaryDescription" : "Documentation Coordinator at The Wonderful Company. Skills: Documentation administration, Process management, Customer support. Process all documentation. Send pre-alert and schedule information", "postedDate" : "2026-06-14T21:57:57.000", "createdAt" : "2026-06-16T01:45:16.340", "lastUpdated" : "2026-06-16T13:35:40.428", "ingestTimestamp" : "2026-06-16T01:45:16.340", "mongoId" : "6a3080b2f292fd229c067849", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Data entry", "Vessel/ voyage audits", "Documentation administration", "Process management", "Customer support", "Cross-functional coordination", "Stakeholder management", "Resource planning", "Continuous improvement", "Shipping", "Logistics services", "Pacific Island markets", "Freight", "Bills of lading", "Microsoft Office Suite", "Cargo Wise" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306261f292fd229cf9a03a", "title" : "Documentation Coordinator", "company" : "The Wonderful Company", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 30000.0, "max" : 45000.0, "currency" : "FJD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Documentation Coordinator in Suva, Fiji, adjusted for the logistics industry and full-time employment." }, "location" : "Suva, Central Division, FJ", "locations" : [ "Suva", "Central Division", "FJ" ], "timestamp" : "2026-06-16T10:44:17.499", "fingerprint" : "aa64fc2afd94e2466c400089547b771edbf663295cacd6be5cef1df1624adba5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TheWonderfulCompany/744000132078239-documentation-coordinator", "externalId" : "744000132078239", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Suva", "state" : "Central Division", "country" : "Fiji", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-18.1156208,178.4760376" } ], "locationText" : "Suva, Central Division, Fiji", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data entry", "Vessel audits", "Freight details" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Vessel audits", "level" : "intermediate" }, { "name" : "Freight details", "level" : "intermediate" } ], "majorSkills" : "Documentation administration, Process management, Customer support", "majorSkillsList" : [ "Documentation administration", "Process management", "Customer support" ], "coreResponsibilities" : "Process documentation on behalf principals, Send pre-alert information, Send schedule information, Coordinate with internal departments, Handle documentation submitted by customers, Complete documentation in timely manner, Download manifest, Compile manifest, Arrange distribution to authorities, Arrange distribution to internal customers, Compile manifest, Compile bill of ladings, Compile invoices, Amend documents as required, Enter data of bills, Enter freight details into system, Perform vessel audits, Perform voyage audits, Process BOL, Close BOL within KPI, Manage end-to-end process, Liaise with Commercial teams, Liaise with Sales teams, Prepare pre-receivable advice, Act as first point of contact, Handle customer complaints, Handle customer enquiries, Escalate documentation issues, Self-check accuracy of documents, Support internal customers, Handle adhoc documentation requests, Perform other tasks as directed", "teamCollaboration" : "Internal departments; Commercial teams; Sales teams", "domainKnowledge" : "Shipping; Logistics services; Pacific Island markets; Freight; Bill of ladings", "domainList" : [ "shipping", "logistics-services", "pacific-island-markets", "freight", "bill-of-ladings" ], "domainSpecificKnowledge" : [ "Shipping", "Logistics services", "Pacific Island markets", "Freight", "Bill of ladings" ], "toolProficiency" : [ "Microsoft Office Suite", "Cargo Wise" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document accuracy; Document production", "continuousLearning" : "Opportunity for development; Internal mobility", "problemSolvingSkills" : "Proactively manage issues", "specialRequirements" : "Legal right to live and work in Fiji", "outcomesObjectives" : "Improve delivery of functional KPI; Ensure documentation completed timely", "qualificationsBasic" : "2 years shipping experience, 2 years freight experience, Tertiary studies in management, Tertiary studies in business administration, Intermediate proficiency Microsoft Office Suite", "qualificationsPreferred" : "Supply chain desirable, Proficient training experience Cargo Wise", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Neptune Pacific operates market leading brands in shipping and logistics services across 18 Pacific Island markets. NPDL is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations. The Documentation Coordinator is responsible for administrating back-office functions of the Customer Experience department. A crucial element of this role is ensuring all documents are produce with a high degree of accuracy and within tight timeframes due to short transit times of the Pacific Island Trades. The Documentation Coordinator will also be required to make system updates according to Company processes to ensure seamless operations and proactively manage issues related to the documentation outputs. It is essential the Documentation Coordinator communicates effectively with internal and external customers. * Process all documentation on behalf of principals and send pre-alert and schedule information to customers * Collaboratively coordinate with all internal departments to improve the delivery of functional KPI * Ensure all documentation submitted by customers is handled with care and completed in a timely manner * Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers * Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required * Responsible for data entry of bills and freight details into system, * Responsible for vessel/ voyage audits to ensure all BOL have been processed and closed within the agreed KPI * Overall accountability of the end-to-end process allocated trade lanes * Liaise with Commercial and Sales teams / Managers on rates queries in accordance with NPDL approval process * Preparing all pre-receivable advice documentation for customers * First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary * Self-checked on accuracy of internal and external documents * Supporting internal customers with adhoc documentation requests * Other tasks as directed ## Qualifications * Tertiary studies in management / business administration with supply chain desirable * Minimum 2 years shipping / freight experience in similar position * Team player with positive, customer-centric attitude * Exceptional communication skills, both verbal and written * Process-oriented approach to work and excellent attention to detail. * Effective Time management and planning skills. * Ability to work under pressure and make sound decisions in fast-paced environment. * Demonstrated adaptability to work to changing deadlines. * Intermediate proficiency with Microsoft Office Suite * Proficient training experience in Cargo Wise desirable * Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision. ## Additional Information * Competitive benefits package (salary plus bonus). * Opportunity for development and internal mobility. * Wonderful Giving - allowing you to donate company money to a cause of your choice. * Project Wonderful - Staff spend a day in the community helping with various projects. * Company focused on wellness and health If you are a self-starter with an interest in developing your skills in the logistics industry, then this could be you. To be considered for this role you must have the legal right to live and work in Fiji. All your information will be kept confidential according to EEO guidelines. EEO is the law - [click here for more information](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf)", "summaryDescription" : "Documentation Coordinator at The Wonderful Company. Skills: Documentation administration, Process management, Customer support. Process documentation on behalf principals. Send pre-alert information", "postedDate" : "2026-06-14T21:57:57.000", "createdAt" : "2026-06-15T23:55:44.325", "lastUpdated" : "2026-06-16T10:44:17.499", "ingestTimestamp" : "2026-06-15T23:55:44.325", "mongoId" : "6a306261f292fd229cf9a03a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Data entry", "Vessel audits", "Freight details", "Documentation administration", "Process management", "Customer support", "Cross-functional coordination", "Stakeholder management", "Resource planning", "Continuous improvement", "Shipping", "Logistics services", "Pacific Island markets", "Freight", "Bill of ladings", "Microsoft Office Suite", "Cargo Wise" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305e91f292fd229cf71907", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:47:13.192", "fingerprint" : "1f668aa65e7ee3711f02dcf14457d74dbcbc60cd8a4784a16463ec1766bd2ccd", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "problemSolvingSkills" : "Research and resolve", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-16T00:09:58.299", "lastUpdated" : "2026-06-16T09:47:13.192", "ingestTimestamp" : "2026-06-16T00:09:58.299", "mongoId" : "6a305e91f292fd229cf71907", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306189f292fd229cf96e1a", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:09:17.381", "fingerprint" : "fe6d585ea56cc1f8fd2c9af444f999a2bc0706e7360a7ebbc60d7d5f4b00d6be", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "documentationSkills" : "Insurance refund letters", "problemSolvingSkills" : "Research and resolve overpaid and denied claims", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-15T23:54:17.740", "lastUpdated" : "2026-06-16T09:09:17.381", "ingestTimestamp" : "2026-06-15T23:54:17.740", "mongoId" : "6a306189f292fd229cf96e1a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f48f292fd229cee68c7", "title" : "SOC Analyst L2", "company" : "IT-Security C&T", "industry" : "Computer And Network Security", "salary" : { "min" : 20000.0, "max" : 35000.0, "currency" : "JOD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for SOC Analyst L2 in Amman, Jordan, adjusted for mid-seniority and the cybersecurity industry." }, "location" : "Amman, Amman Governorate, JO", "locations" : [ "Amman", "Amman Governorate", "JO" ], "certifications" : [ "Network+", "CCNA R&S", "Security +", "CIHE", "CEH", "CPTE" ], "timestamp" : "2026-06-16T08:45:03.426", "fingerprint" : "4c71f87a804abe77c5f08cb609f1f15f4620d02b8556a7484bbb1ee4149978af", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/ITSecurityCT1/744000132119798-soc-analyst-l2-amman-jordan", "externalId" : "744000132119798", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amman", "state" : "Amman Governorate", "country" : "Jordan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.2698662,35.8906471" } ], "locationText" : "Amman, Amman Governorate, Jordan", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SIEM, Forensic analysis, Security scanning, Network switches, Routers, Firewalls", "professionalSkills" : [ "Incident handling", "Vulnerability management", "Security analysis", "Risk assessment", "Security recommendations" ], "hardSkillsList" : [ "Data recovery", "Penetration testing", "Security administration" ], "softSkillsList" : [ "Verbal Presentation Skills", "Negotiations" ], "hardSkills" : [ { "name" : "Data recovery", "level" : "intermediate" }, { "name" : "Penetration testing", "level" : "intermediate" }, { "name" : "Security administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Verbal Presentation Skills" }, { "name" : "Negotiations" } ], "majorSkills" : "Information security monitoring, Incident handling, Security operations", "majorSkillsList" : [ "Information security monitoring", "Incident handling", "Security operations" ], "coreResponsibilities" : "Monitor information security incidents and risks, Solve security incidents as per business requirements, Develop action plans to mitigate vulnerabilities, Promote security initiatives, Work as part of 24x7 security operation team, Monitor SIEM system, Follow up security incidents and events, Ensure continuity of work, Respond to security incidents, Report on incident handling and resolution, Participate in forensic analysis, Participate in data recovery, Participate in penetration testing, Perform daily security analysis, Perform scanning and assessment for information security risks, Perform assessment for threats and vulnerabilities, Research new threats, Research new vulnerabilities, Research new exploits, Configure security systems, Administer security systems, Define security technologies, Evaluate security technologies, Provide security recommendations, Improve security posture, Follow departmental policies, Follow departmental processes, Follow standard operating procedures, Review computer security, Review emergency gate identified vulnerabilities", "teamCollaboration" : "Work with IT Teams; Work with Business Units", "domainKnowledge" : "Information security; Cyber-attack detection", "domainList" : [ "information-security", "cyber-attack-detection" ], "domainSpecificKnowledge" : [ "Information security", "Cyber-attack detection" ], "toolProficiency" : [ "SIEM system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documenting computer security; Documenting emergency gate identified vulnerabilities", "problemSolvingSkills" : "Incident handling; Vulnerability mitigation", "specialRequirements" : "24x7 security operation team", "qualificationsBasic" : "3+ years of experience in IT/Security operations or SOC role, Knowledge and experience in network switches, routers and firewalls, Knowledge of Microsoft Word, Project, Excel, Access", "qualificationsPreferred" : "Network+, CCNA R&S, Security +, Linux security, windows security or forensics training is plus, Professional Security certification preferred (CIHE, CEH, CPTE, or equivalent)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IT Security C&T is an innovative, fast-growing security consulting and training company. Our management team combined with our consultants and engineers work together to deliver comprehensive security solutions to our customers around the MENA region. IT Security C&T is continuously expanding its team of qualified professionals for a wide range of opportunities. Interested candidates are required to apply via our Career webpage on our website (www.itsecurityct.com) The Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up with the IT Teams and other Business Units to develop action plans to mitigate identified vulnerabilities and promote security initiatives. Key Activities Include: * Work as part of 24x7 security operation team * Monitor the Security Information and Event Management System (SIEM) and follow up all related security incidents and events. * Follow the day-to-day operations related to own job to ensure continuity of work * Respond to security incidents and report on incident handling and resolution. * Participate in forensic analysis and data recovery, and penetration testing. * Perform daily security analysis and scanning and assessment for information security risks, threats and vulnerabilities. * Proactive research to identify and understand new threats, vulnerabilities, and exploits. * Configuration and administration of security systems and tools. * Define and evaluate security technologies required to ensure safe technology operation and detection of cyber-attack. * Provide the security recommendations on actions which assist in improving security posture within CLIENT Environment. * Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner * Participating in reviewing and documenting computer security and emergency gate identified vulnerabilities and promote security initiatives. ## Qualifications * Bachelor’s degree in IT, Engineering * 3+ years of experience in IT/Security operations or SOC role. * Network+, CCNA R&S, Security +, Linux security, windows security or forensics training is plus. * Professional Security certification preferred (CIHE, CEH, CPTE, or equivalent). * Knowledge and experience in network switches, routers and firewalls * Knowledge of Microsoft Word, Project, Excel, Access, ## Additional Information Skills: * Verbal Presentation Skills/negotiations. * Excellent time management skills. * Excellent written and verbal communications skills in English and Arabic", "summaryDescription" : "SOC Analyst L2 at IT-Security C&T. Skills: Information security monitoring, Incident handling, Security operations. Monitor information security incidents and risks. Solve security incidents as per business requirements", "postedDate" : "2026-06-15T06:27:08.000", "createdAt" : "2026-06-15T21:37:38.131", "lastUpdated" : "2026-06-16T08:45:03.426", "ingestTimestamp" : "2026-06-15T21:37:38.131", "mongoId" : "6a304f48f292fd229cee68c7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Data recovery", "Penetration testing", "Security administration", "Verbal Presentation Skills", "Negotiations", "Information security monitoring", "Incident handling", "Security operations", "Vulnerability management", "Security analysis", "Risk assessment", "Security recommendations", "Information security", "Cyber-attack detection", "Network+", "CCNA R&S", "Security +", "CIHE", "CEH", "CPTE", "SIEM system" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f86f292fd229c05a3fc", "title" : "IT Support Engineer L2", "company" : "Fundraise Up", "salary" : { "min" : 30000.0, "max" : 36000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Brasília, Federal District, Brazil", "locations" : [ "Brasília", "Federal District", "Brazil" ], "timestamp" : "2026-06-16T09:26:25.868", "fingerprint" : "99d9bf0ad2c39b05a6d5ebea23264dc6ad36cf05b76561ac00e50e500d32190c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4705890005/?gh_jid=4705890005", "externalId" : "4705890005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brasília", "state" : "Federal District", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-15.7939869,-47.8828000" } ], "locationText" : "Brasília, Federal District, Brazil", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights: Location: Spain Languages: Fluent in Russian and English Working hours: 14:00 - 23:00 CET About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take full ownership of Access Governance and SaaS administration. We are looking for an engineer who doesn't just follow processes but actively seeks to automate them, improving our efficiency and security posture through continuous integration and smart tooling. What You’ll Do L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1. Includes admin operations in corporate tools, access provisioning, complex technical requests, integrations, and alerts from monitoring systems. Work within agreed SLAs for response and resolution; escalate further when outside scope or ownership boundaries. Onboarding evaluate new tools and roll out after approval; decommission outdated tools. Identity-related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation. At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. Requirements 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level. Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope). Hands-on experience with macOS administration and end-user troubleshooting. Strong Google Workspace admin skills (roles, logs, security settings). Understanding of security and incident handling (phishing / account compromise). Comfortable with identity understands how SSO / SAML / SCIM affect onboarding/offboarding). Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks); can mentor L1. Strong plus Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) — access policies, audits, license management Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your growth here, but you should be self-driven and eager to automate your own work. Knowledge of 1Password or similar in a corporate context (if not covered above as a must-have) Experience with Jira Service Management (as a user or admin) or similar tools Familiarity with vendor/license management processes (renewals, usage reporting) Experience with MDM / endpoint tooling (for collaboration with Devices & Infrastructure owner) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is: €30,000 - €36,000 Gross/year Final compensation will be determined based on relevant experience, skills, qualifications, and alignment with the role's requirements. Benefits Private medical insurance for the employee and their family 23 paid vacation days per year 11 paid public holidays per year 5 company-paid sick leave days English learning courses. Relevant professional education Gym or swimming pool Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace Co-working Remote working We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "IT Support Engineer L2 at Fundraise Up", "postedDate" : "2026-06-16T01:20:56.646", "createdAt" : "2026-06-16T01:20:56.646", "lastUpdated" : "2026-06-16T09:26:25.868", "ingestTimestamp" : "2026-06-16T01:20:56.646", "mongoId" : "6a307f86f292fd229c05a3fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c923574d8ee00a09852be", "title" : "Error Resolution", "company" : "SanMar", "industry" : "Retail", "salary" : { "min" : 19.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avondale, AZ", "locations" : [ "Avondale", "AZ" ], "certifications" : [ "SanMar’s Lift Operator Certification" ], "timestamp" : "2026-06-15T13:53:50.398", "fingerprint" : "584dbc8353f308275dcd84ad693321f0331424df4a31544dc2c1800953a82156", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/sanmar/jobs/5164013007?gh_jid=5164013007", "externalId" : "5164013007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Avondale", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4355977,-112.3496020" } ], "locationText" : "Avondale, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "hardSkillsList" : [ "Operate powered equipment", "Lift operation" ], "hardSkills" : [ { "name" : "Operate powered equipment", "level" : "intermediate" }, { "name" : "Lift operation", "level" : "intermediate" } ], "majorSkills" : "Error resolution, Inventory management, Order fulfillment", "majorSkillsList" : [ "Error resolution", "Inventory management", "Order fulfillment" ], "coreResponsibilities" : "Identify and troubleshoot discrepancies, Adjust inventory quantities, Maintain accurate department records, Process ship short orders, Identify, correct, and record mill errors, Review customer orders prior to shipping, Operate powered lift equipment", "teamCollaboration" : "Work within a team", "domainKnowledge" : "Warehouse operations", "domainList" : [ "warehouse-operations" ], "domainSpecificKnowledge" : [ "Warehouse operations" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Troubleshoot discrepancies", "specialRequirements" : "Operate powered equipment, Lift up to 60 pounds, Full range of motion, Repetitive hand motions, Climb stairs, Kneel/squat, Bend and carry, Wear Personal Protective Equipment, Work near conveyor systems, Exposure to dust, Exposure to extreme heat, Exposure to extreme cold, Work in hectic environment, Work in fast-paced environment", "outcomesObjectives" : "Complete and ship customer orders; Meet deadlines", "qualificationsBasic" : "High School Diploma or equivalent, Basic English literacy", "qualificationsPreferred" : "1-3 years warehouse experience, SanMar's Lift Operator Certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At SanMar, the work you do makes a difference. Shift: 12:30PM-9:00PM Pay: $18.00 + $1.00 Shift Differential = $19.00 What's the Short Version? The Error Resolution role researches and resolves any discrepancies with shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion. What Will You Be Doing? • Identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities. • Maintain accurate department records. • Understand and accurately processes ship short orders. • Properly identify, correct, and record mill errors. • Review selected customer orders prior to shipping. • May be required to operate powered lift equipment. What Are We Looking For? • High School Diploma or equivalent • 1-3 years of warehouse experience is preferred • Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information • Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers • May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation • Demonstrates ability to follow directions and change priorities or job duties as business needs require • Excellent problem-solving skills • Demonstrated verbal and written communication skills • Strong attention to detail • Ability to work in high demand, high volume environment and meet deadlines • Must have exemplary performance in regard to attendance, accuracy and productivity • Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities • Comprehends verbal and written instructions • Able to work both independently and within a team • Essential days or overtime may be required What's Our Offer? Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: • Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance What Should You Expect? DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Employee will be required to wear Personal Protective Equipment such as a protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify.", "summaryDescription" : "Error Resolution at SanMar. Skills: Error resolution, Inventory management, Order fulfillment. Identify and troubleshoot discrepancies. Adjust inventory quantities", "postedDate" : "2026-06-14T05:56:12.832", "createdAt" : "2026-06-14T05:56:12.832", "lastUpdated" : "2026-06-15T13:53:50.398", "ingestTimestamp" : "2026-06-14T05:56:12.832", "mongoId" : "6a2c923574d8ee00a09852be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Operate powered equipment", "Lift operation", "Error resolution", "Inventory management", "Order fulfillment", "Warehouse operations", "SanMar’s Lift Operator Certification" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ad74d8ee00a0983bd4", "title" : "Infrastructure Engineer – L3", "company" : "Global Relay", "industry" : "Technology", "salary" : { "min" : 120000.0, "max" : 140000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vancouver, British Columbia, Canada", "locations" : [ "Vancouver", "British Columbia", "Canada" ], "certifications" : [ "Azure Solutions Architect (AZ-305)", "Cybersecurity Architect SC-100" ], "timestamp" : "2026-06-16T04:10:08.815", "fingerprint" : "f6fbba97cbb2cdff13d5c277fb83cc3f1442bd71f9926b2210f25c00cc7e090f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5849876004", "externalId" : "5849876004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Azure, PowerShell, ARM, Bicep, Terraform, Microsoft Azure, VMs, Storage, Networking, Identity, Automation, SAML, OpenID Connect, Enterprise Applications, VPNs, ExpressRoute, Private Link, DevOps tools, Active Directory, Exchange hybrid, SQL, DNS, GPOs, DHCP, File Services, Federation Services, AKS, Helm, Azure Monitor, Log Analytics, Event Viewer", "professionalSkills" : [ "System design", "Root cause analysis", "Roadmap planning" ], "hardSkillsList" : [ "Identity management", "Access control", "PKI", "Mail transport", "Authentication protocols", "Zero Trust architecture", "Azure networking", "Azure Firewall", "Front Door", "DNS management", "Containerization", "CI/CD integration", "Monitoring", "Logging" ], "hardSkills" : [ { "name" : "Identity management", "level" : "intermediate" }, { "name" : "Access control", "level" : "intermediate" }, { "name" : "PKI", "level" : "intermediate" }, { "name" : "Mail transport", "level" : "intermediate" }, { "name" : "Authentication protocols", "level" : "intermediate" }, { "name" : "Zero Trust architecture", "level" : "intermediate" }, { "name" : "Azure networking", "level" : "intermediate" }, { "name" : "Azure Firewall", "level" : "intermediate" }, { "name" : "Front Door", "level" : "intermediate" }, { "name" : "DNS management", "level" : "intermediate" }, { "name" : "Containerization", "level" : "intermediate" }, { "name" : "CI/CD integration", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Logging", "level" : "intermediate" } ], "majorSkills" : "Cloud infrastructure, Infrastructure as Code, Microsoft Azure, Hybrid cloud", "majorSkillsList" : [ "Cloud infrastructure", "Infrastructure as Code", "Microsoft Azure", "Hybrid cloud" ], "coreResponsibilities" : "Design cloud infrastructure solutions, Deploy cloud infrastructure solutions, Optimize cloud infrastructure solutions, Develop Infrastructure-as-Code templates, Maintain Infrastructure-as-Code templates, Develop automation scripts, Maintain automation scripts, Implement security practices, Configure settings on Azure, Deploy Azure Landing Zones, Manage Azure Landing Zones, Integrate on-prem workloads, Monitor cloud resources, Monitor cloud services, Configure SSO, Set up identity management, Collaborate with network engineers, Configure secure connectivity, Support DevOps teams, Implement CI/CD pipeline, Integrate CI/CD pipeline, Troubleshoot cloud incidents, Perform root cause analysis, Maintain documentation environments, Maintain documentation configurations, Maintain standard operating procedures, Stay up to date cloud technologies, Stay up to date compliance frameworks, Act as Subject Matter Expert, Design Microsoft technologies, Act as Escalation point, Troubleshoot complex issues, Design new processes, Implement new procedures, Contribute to roadmaps, Assess system redesign", "teamCollaboration" : "Collaborative environment; Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance; eDiscovery; Analytics solutions; Microsoft technologies; Active Directory; Exchange hybrid; Azure; SQL; ISO 27001; NIST; CSF; Hybrid cloud architectures; Secure mail transport; Authentication protocols; Zero Trust architecture; Containerization; CI/CD integration", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance", "ediscovery", "analytics-solutions", "microsoft-technologies", "active-directory", "exchange-hybrid", "azure", "sql", "iso-27001", "nist", "csf", "hybrid-cloud-architectures", "secure-mail-transport", "authentication-protocols", "zero-trust-architecture", "containerization", "ci-cd-integration" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance", "eDiscovery", "Analytics solutions", "Microsoft technologies", "Active Directory", "Exchange hybrid", "Azure", "SQL", "ISO 27001", "NIST", "CSF", "Hybrid cloud architectures", "Secure mail transport", "Authentication protocols", "Zero Trust architecture", "Containerization", "CI/CD integration" ], "toolProficiency" : [ "Azure Policy", "DevOps tools", "Helm" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation of environments; Documentation of configurations; Standard operating procedures; Root cause analysis reports; Documenting processes; Documenting procedures", "continuousLearning" : "Emerging cloud technologies; Compliance frameworks", "innovationCreativity" : "Groundbreaking innovation", "problemSolvingSkills" : "Troubleshoot complex issues; Root cause analysis; Problem-solving", "qualificationsBasic" : "10+ years infrastructure Operations/Engineering, 5+ years design/implementation on-premises/cloud Microsoft technologies, Hands-on Microsoft Azure services, Advanced scripting PowerShell, Advanced scripting Infrastructure-as-Code tools, Troubleshoot complex issues, Analyze system usage and plan for growth", "qualificationsPreferred" : "Azure Solutions Architect (AZ-305), Cybersecurity Architect SC-100, Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree related field, Equivalent work experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: We are seeking a skilled and motivated Senior Infrastructure Engineer to join our dynamic IT infrastructure team. The successful candidate will be responsible for designing, deploying, and optimizing cloud-based solutions across hybrid environments. You’ll play a key role in ensuring system reliability, scalability, and performance by leveraging automation, modern cloud architecture, and best practices. Your job: Design and implement cloud infrastructure solutions across Azure and hybrid on-premises environments Develop and maintain Infrastructure-as-Code templates and automation scripts using tools such as PowerShell, ARM, Bicep, or Terraform Implement security practices such as identity management, access control (RBAC) and PKI Configure settings on Azure using Azure Policy Deploy and manage Azure Landing Zones Assist in the integration of on-prem workloads with the cloud services using best practices for scalability and security Monitor cloud resources and services to ensure high availability and performance Configure SSO and set up identity management using SAML, OIDC and Enterprise Applications Collaborate with network engineers to configure secure connectivity (VPNs, ExpressRoute, Private Link, etc.) Support DevOps teams with CI/CD pipeline implementation and integration with DevOps tools Troubleshoot cloud-related incidents and perform root cause analysis Maintain documentation of environments, configurations, and standard operating procedures Stay up to date with emerging cloud technologies and compliance frameworks (e.g., ISO 27001, NIST, CSF) Subject Matter Expert for the design of on-premises and cloud-based Microsoft technologies, primarily Active Directory, Exchange hybrid, Azure and SQL Escalation point for complex issues with DNS, GPOs, DHCP, File Services & Federation Services Design and implement new processes and procedures to improve the environment and reduce technical debt Contribute to roadmaps to ensure clear direction whilst factoring in existing technological investments and the impact of change About you: 10+ years’ experience infrastructure Operations/Engineering, including 5+ years of direct experience with design and implementation of on-premises and cloud Microsoft technologies Hands-on experience with Microsoft Azure services (VMs, Storage, Networking, Identity, Automation) Advanced scripting skills in PowerShell and Infrastructure-as-Code tools (Terraform, ARM, Bicep) Understanding of hybrid cloud architectures and secure mail transport using Exchange Hybrid setups Knowledge of authentication protocols (SAML & OpenID Connect) Ability to troubleshoot complex issues across networking, certificates, authentication, and compliance Security first mindset: ensure all changes proposed and deployed provide a reasonable level of security based on the requirements and the data involved. Exposure to Zero Trust architecture principles Experience with Azure networking, Azure Firewall, Front Door, and DNS management Experience with containerization (AKS, Helm) and CI/CD integration Experience with monitoring and logging tools (Azure Monitor, Log Analytics, Event Viewer) Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Comfortable working under pressure in a fast-paced environment Excellent interpersonal and communication skills in both verbal and written English Strong organization skills and initiatives Experienced with troubleshooting & resolving complex technical problems, writing root cause analysis reports and documenting processes and procedures Ability to analyze system usage and plan for growth and increases in system capacity Ability to assess the need for any system redesign (minor or significant) Nice to have: Azure Solutions Architect (AZ-305) and/or Cybersecurity Architect SC-100 Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team! British Columbia - Base salary range $120,000—$140,000 CAD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Infrastructure Engineer – L3 at Global Relay. Skills: Cloud infrastructure, Infrastructure as Code, Microsoft Azure, Hybrid cloud. Design cloud infrastructure solutions. Deploy cloud infrastructure solutions", "postedDate" : "2026-06-14T20:08:28.500", "createdAt" : "2026-06-14T20:08:28.500", "lastUpdated" : "2026-06-16T04:10:08.815", "ingestTimestamp" : "2026-06-14T20:08:28.500", "mongoId" : "6a2c91ad74d8ee00a0983bd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Identity management", "Access control", "PKI", "Mail transport", "Authentication protocols", "Zero Trust architecture", "Azure networking", "Azure Firewall", "Front Door", "DNS management", "Containerization", "CI/CD integration", "Monitoring", "Logging", "Cloud infrastructure", "Infrastructure as Code", "Microsoft Azure", "Hybrid cloud", "System design", "Root cause analysis", "Roadmap planning", "Enterprise information archiving", "Cloud archiving", "Surveillance", "eDiscovery", "Analytics solutions", "Microsoft technologies", "Active Directory", "Exchange hybrid", "Azure", "SQL", "ISO 27001", "NIST", "CSF", "Hybrid cloud architectures", "Secure mail transport", "Azure Solutions Architect (AZ-305)", "Cybersecurity Architect SC-100", "Azure Policy", "DevOps tools", "Helm" ], "skillCount" : 41, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a191e7758b93c861e39f82f", "title" : "L2+/L2++ Driving Customer Function Owner", "company" : "Mercedes-Benz Group China Ltd.", "industry" : "Manufacturing", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Automotive role in Beijing, China, adjusted for company size and specific function ownership." }, "location" : "China (Mainland)-Beijing-Beijing", "locations" : [ "China (Mainland)-Beijing-Beijing" ], "timestamp" : "2026-06-15T10:00:56.077", "fingerprint" : "81d6d63a5f7490fe7d53924b90f02cd174c6793ba9f4381d18e514d5622dbc2c", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=882189", "externalId" : "882189", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beijing", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.9057136,116.3912972" } ], "locationText" : "Beijing, China", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "ADAS system, ADAS function, Functional Safety, Security, Diagnostic, System Architecture", "professionalSkills" : [ "Product design", "System developmen t", "Data analysis", "Product design review", "Legal compliance", "Regulatory compliance", "Function effect chains" ], "hardSkillsList" : [ "ADAS system development", "ADAS function development", "System release process", "Function release process", "Component level ability" ], "softSkillsList" : [ "Boldness", "Risk management" ], "hardSkills" : [ { "name" : "ADAS system development", "level" : "intermediate" }, { "name" : "ADAS function development", "level" : "intermediate" }, { "name" : "System release process", "level" : "intermediate" }, { "name" : "Function release process", "level" : "intermediate" }, { "name" : "Component level ability", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Boldness" }, { "name" : "Risk management" } ], "majorSkills" : "ADAS function, Product design, System development, Data closed-loop", "majorSkillsList" : [ "ADAS function", "Product design", "System development", "Data closed-loop" ], "coreResponsibilities" : "Deliver benchmark L2&L2+&L2++ features, Research ADAS industry trends, Analyze ADAS industry trends, Investigate cutting-edge technologies, Conduct competitor benchmark, Generate report with insights, Participate data closed-loop design, Analyze customer feedback, Analyze potential demands, Optimize product life cycle, Enhance user experience, Collaborate with systems engineers, Establish product design review, Enhance product design quality, Ensure legal compliance, Ensure regulatory compliance, Ensure successful delivery, Understand China-specific requirements, Breakdown into function chains, Build-up relationships, Maintain relationships, Resolve conflict", "teamCollaboration" : "Systems engineers; Internal development team; External development team; Other organizations; Suppliers; Intercultural working environment", "domainKnowledge" : "ADAS system; ADAS function; China local suppliers; International suppliers; NCAP; CDAS; IVISTA; CICAP; ADAS sensors; Functional Safety; Security; Diagnostic; System Architecture; Vehicle system architecture", "domainList" : [ "adas-system", "adas-function", "china-local-suppliers", "international-suppliers", "ncap", "cdas", "ivista", "cicap", "adas-sensors", "functional-safety", "security", "diagnostic", "system-architecture", "vehicle-system-architecture" ], "domainSpecificKnowledge" : [ "ADAS system", "ADAS function", "China local suppliers", "International suppliers", "NCAP", "CDAS", "IVISTA", "CICAP", "ADAS sensors", "Functional Safety", "Security", "Diagnostic", "System Architecture", "Vehicle system architecture" ], "innovationCreativity" : "Challenge the existing", "problemSolvingSkills" : "Resolve conflict", "outcomesObjectives" : "Enhance user experience", "qualificationsBasic" : "5 years R&D experience, L2&L2+ ADAS function product design, System development L2&L2+ ADAS, Urban and highway navigated features, MSc or PhD in Engineering, MSc or PhD in Automobile, Fluent in German, Fluent in English", "qualificationsPreferred" : "Above 2 years ADAS product design, TOP China OEM ADAS companies, Deep understanding data closed-loop, Proficiency in data analysis, Additional Chinese helpful", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "China is the biggest passenger car market for Mercedes-Benz. In Mercedes-Benz R&D China. We strive to provide China-fit ADAS products through advanced technologies to our Chinese customers. We are currently looking for ADAS experts who share the same passion and enthusiasm for developing a China-fit ADAS system. ·          Deliver benchmark L2&L2+&L2++ features to China market, such as L2+/L2++ urban and highway navigated features. ·          Responsible for researching and analyzing trends in China ADAS industry, investigating the development directions of cutting-edge technologies, conducting competitor benchmark and generating report with perspective insights. ·          Participate in the data closed-loop design for ADAS L2+ urban and highway navigated features, analyze customer feedback and potential demands, and be responsible for continuous product life cycle optimization to enhance user experience. ·          Closely collaborate with systems engineers to establish product design review processes, enhancing product design quality, ensuring legal and regulatory compliance and successful delivery to end-customer. Understand the China-specific feature requirements and breakdown into executable function effect chains in compatibility with internal and external development team. Qualification Education MSc or PhD in Engineering or Automobile or equivalent qualification. Experience 5 years of R&D experience with L2&L2+ ADAS function product design and system developmen t , especially urban and highway navigated features Above 2 years of ADAS product design in TOP China OEM and ADAS companies will be a plus Deep understanding of data closed-loop methodology and proficiency in data analysis will be a plus Specific knowledge Deep knowledge of ADAS system/function development, system/function release process and relevant China local and international suppliers. Good knowledge of ADAS related regulations, like NCAP, CDAS, IVISTA, CICAP, etc. Good Knowledge of ADAS sensors Basic knowledge in Functional Safety, Security, Diagnostic, System Architecture of the vehicle and functional abilities on component level Strong ability to build-up and maintain relationships with other organizations & suppliers. Strong ability to resolve conflict with empathy and boldness in an intercultural working environment. Strong willingness to go the extra mile to achieve committed goals. Strong ownership and sense of risk management Ability to innovate & challenge the existing. Fluent in German and English language, additional Chinese helpful. Mercedes-Benz Group China Ltd.", "summaryDescription" : "L2+/L2++ Driving Customer Function Owner at Mercedes-Benz Group China Ltd.. Skills: ADAS function, Product design, System development, Data closed-loop. Deliver benchmark L2&L2+&L2++ features. Research ADAS industry trends", "createdAt" : "2026-06-14T08:05:18.962", "lastUpdated" : "2026-06-15T10:00:56.077", "ingestTimestamp" : "2026-06-14T08:05:18.962", "mongoId" : "6a191e7758b93c861e39f82f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ADAS system development", "ADAS function development", "System release process", "Function release process", "Component level ability", "Boldness", "Risk management", "ADAS function", "Product design", "System development", "Data closed-loop", "System developmen t", "Data analysis", "Product design review", "Legal compliance", "Regulatory compliance", "Function effect chains", "ADAS system", "China local suppliers", "International suppliers", "NCAP", "CDAS", "IVISTA", "CICAP", "ADAS sensors", "Functional Safety", "Security", "Diagnostic", "System Architecture", "Vehicle system architecture" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677aa3", "title" : "L2+/L2++ Driving Customer Function Owner", "company" : "Mercedes-Benz Group China Ltd.", "industry" : "Manufacturing", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Automotive role in Beijing, China, adjusted for company size and specific function ownership." }, "location" : "China (Mainland)-Beijing-Beijing", "locations" : [ "China (Mainland)-Beijing-Beijing" ], "timestamp" : "2026-06-15T09:51:34.627", "fingerprint" : "55f2b43647d985840f5e8f3c45800b9a632674465f825d84e413f927b6724a29", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=882189", "externalId" : "882189", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beijing", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.9057136,116.3912972" } ], "locationText" : "Beijing, China", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "ADAS system, ADAS function, Functional Safety, Security, Diagnostic, System Architecture", "professionalSkills" : [ "Product design", "System developmen t", "Data analysis", "Product design review", "Legal compliance", "Regulatory compliance", "Function effect chains" ], "hardSkillsList" : [ "ADAS function development", "ADAS system development", "Data closed-loop methodology", "Component level ability" ], "softSkillsList" : [ "Boldness", "Risk management" ], "hardSkills" : [ { "name" : "ADAS function development", "level" : "intermediate" }, { "name" : "ADAS system development", "level" : "intermediate" }, { "name" : "Data closed-loop methodology", "level" : "intermediate" }, { "name" : "Component level ability", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Boldness" }, { "name" : "Risk management" } ], "majorSkills" : "ADAS function, Product design, System development", "majorSkillsList" : [ "ADAS function", "Product design", "System development" ], "coreResponsibilities" : "Deliver benchmark L2&L2+&L2++ features, Research ADAS industry trends, Analyze cutting-edge technologies, Conduct competitor benchmark, Generate report with insights, Participate data closed-loop design, Analyze customer feedback, Analyze potential demands, Optimize product life cycle, Enhance user experience, Collaborate with systems engineers, Establish product design review, Enhance product design quality, Ensure legal compliance, Ensure regulatory compliance, Ensure successful delivery, Understand China-specific requirements, Breakdown into function effect chains, Build-up relationships, Maintain relationships with suppliers, Resolve conflict", "teamCollaboration" : "Internal development team; External development team; Other organizations; Suppliers; Intercultural working environment", "domainKnowledge" : "ADAS system; ADAS function development; ADAS release process; China local suppliers; International suppliers; ADAS regulations; NCAP; CDAS; IVISTA; CICAP; ADAS sensors; Functional Safety; Security; Diagnostic; System Architecture; Vehicle component level", "domainList" : [ "adas-system", "adas-function-development", "adas-release-process", "china-local-suppliers", "international-suppliers", "adas-regulations", "ncap", "cdas", "ivista", "cicap", "adas-sensors", "functional-safety", "security", "diagnostic", "system-architecture", "vehicle-component-level" ], "domainSpecificKnowledge" : [ "ADAS system", "ADAS function development", "ADAS release process", "China local suppliers", "International suppliers", "ADAS regulations", "NCAP", "CDAS", "IVISTA", "CICAP", "ADAS sensors", "Functional Safety", "Security", "Diagnostic", "System Architecture", "Vehicle component level" ], "innovationCreativity" : "Challenge the existing", "outcomesObjectives" : "Enhance user experience; Ensure successful delivery", "qualificationsBasic" : "5 years R&D experience, L2&L2+ ADAS function product design, System development L2&L2+ ADAS, Urban and highway navigated features, MSc or PhD in Engineering, MSc or PhD in Automobile, Fluent in German, Fluent in English", "qualificationsPreferred" : "Above 2 years ADAS product design, TOP China OEM ADAS companies, Deep understanding data closed-loop, Proficiency in data analysis, Additional Chinese helpful", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "China is the biggest passenger car market for Mercedes-Benz. In Mercedes-Benz R&D China. We strive to provide China-fit ADAS products through advanced technologies to our Chinese customers. We are currently looking for ADAS experts who share the same passion and enthusiasm for developing a China-fit ADAS system. ·          Deliver benchmark L2&L2+&L2++ features to China market, such as L2+/L2++ urban and highway navigated features. ·          Responsible for researching and analyzing trends in China ADAS industry, investigating the development directions of cutting-edge technologies, conducting competitor benchmark and generating report with perspective insights. ·          Participate in the data closed-loop design for ADAS L2+ urban and highway navigated features, analyze customer feedback and potential demands, and be responsible for continuous product life cycle optimization to enhance user experience. ·          Closely collaborate with systems engineers to establish product design review processes, enhancing product design quality, ensuring legal and regulatory compliance and successful delivery to end-customer. Understand the China-specific feature requirements and breakdown into executable function effect chains in compatibility with internal and external development team. Qualification Education MSc or PhD in Engineering or Automobile or equivalent qualification. Experience 5 years of R&D experience with L2&L2+ ADAS function product design and system developmen t , especially urban and highway navigated features Above 2 years of ADAS product design in TOP China OEM and ADAS companies will be a plus Deep understanding of data closed-loop methodology and proficiency in data analysis will be a plus Specific knowledge Deep knowledge of ADAS system/function development, system/function release process and relevant China local and international suppliers. Good knowledge of ADAS related regulations, like NCAP, CDAS, IVISTA, CICAP, etc. Good Knowledge of ADAS sensors Basic knowledge in Functional Safety, Security, Diagnostic, System Architecture of the vehicle and functional abilities on component level Strong ability to build-up and maintain relationships with other organizations & suppliers. Strong ability to resolve conflict with empathy and boldness in an intercultural working environment. Strong willingness to go the extra mile to achieve committed goals. Strong ownership and sense of risk management Ability to innovate & challenge the existing. Fluent in German and English language, additional Chinese helpful. Mercedes-Benz Group China Ltd.", "summaryDescription" : "L2+/L2++ Driving Customer Function Owner at Mercedes-Benz Group China Ltd.. Skills: ADAS function, Product design, System development. Deliver benchmark L2&L2+&L2++ features. Research ADAS industry trends", "createdAt" : "2026-06-14T06:03:25.220", "lastUpdated" : "2026-06-15T09:51:34.627", "ingestTimestamp" : "2026-06-14T06:03:25.220", "mongoId" : "69ce5e3b9bc74574cb677aa3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ADAS function development", "ADAS system development", "Data closed-loop methodology", "Component level ability", "Boldness", "Risk management", "ADAS function", "Product design", "System development", "System developmen t", "Data analysis", "Product design review", "Legal compliance", "Regulatory compliance", "Function effect chains", "ADAS system", "ADAS release process", "China local suppliers", "International suppliers", "ADAS regulations", "NCAP", "CDAS", "IVISTA", "CICAP", "ADAS sensors", "Functional Safety", "Security", "Diagnostic", "System Architecture", "Vehicle component level" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306fd5f292fd229cfed7df", "title" : "Security Incident Response Manager", "company" : "Stripe", "industry" : "FinTech", "salary" : { "min" : 110000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager-level Security Incident Response Manager in the FinTech industry in Ireland, adjusted for seniority and company size." }, "location" : "Ireland Locations", "locations" : [ "Ireland Locations" ], "timestamp" : "2026-06-16T11:17:32.753", "fingerprint" : "5f1795380bd689254fa4ec13a24c81721330e837ac870f097537d3dd799086da", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://stripe.com/jobs/search?gh_jid=8007205", "externalId" : "8007205", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Python, SQL, MacOS, Linux, Windows", "professionalSkills" : [ "Security management", "Data analytics", "Network security", "Digital forensics", "Incident response", "Threat intelligence", "Data processing", "Data analysis" ], "hardSkillsList" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Network security", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response Management, Security Operations, Team Leadership, Threat Analysis", "majorSkillsList" : [ "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis" ], "coreResponsibilities" : "Leverage security management experience, Improve incident response capabilities, Manage team of security analysts, Manage investigators, Manage responders, Hire team members, Train team members, Evaluate team performance, Provide technical guidance, Develop response procedures, Ensure timely resolution of casework, Collaborate with internal stakeholders, Make continuous improvements to incident response function, Lead team of security analysts, Support team of security analysts, Triage threats, Assess threats, Respond to threats, Provide technical guidance to team, Influence organizational mission, Influence organizational vision, Ensure prioritization of project work, Ensure delivery of project work, Align project work with security roadmaps, Strengthen KPIs for response operations, Strengthen metrics for response operations, Provide clear reporting to stakeholders, Provide consistent reporting to stakeholders, Work cross-functionally with security engineering teams, Gather requirements for analyzing security events data, Gather requirements for responding to security events data, Protect Stripe networks, Protect Stripe systems, Protect Stripe data, Develop strategies for incident response, Document strategies for incident response, Implement strategies for incident response, Develop runbooks for incident response, Document runbooks for incident response, Implement runbooks for incident response, Develop capabilities for incident response, Document capabilities for incident response, Implement capabilities for incident response, Continuously improve security processes, Continuously improve response capabilities, Collaborate with security engineers, Collaborate with security analysts, Coach individual contributors, Mentor individual contributors, Enable career development, Champion quality standards within team", "teamCollaboration" : "Cross-functional teams; Security Analytics teams; Detection teams; Security engineering teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Threat actor tactics; Threat actor techniques; Threat actor procedures; Security incident response; Network security; Digital forensics; Data analytics", "domainList" : [ "threat-actor-tactics", "threat-actor-techniques", "threat-actor-procedures", "security-incident-response", "network-security", "digital-forensics", "data-analytics" ], "domainSpecificKnowledge" : [ "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Network security", "Digital forensics", "Data analytics" ], "toolProficiency" : [ "Chronicle", "Tines", "Osquery", "Splunk" ], "communicationSkills" : "Operational reporting; Incident reporting", "documentationSkills" : "Response procedures; Runbooks", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely and effective resolution of casework", "qualificationsBasic" : "5+ years leading Security Operations or Incident Response teams, Hands-on, technical management experience, B.S. or M.S. Computer Science or related field, Equivalent experience in Security, Experience recruiting, growing, and leading technical teams, Performance management experience, Excellent written and verbal communication skills, Ability to develop and deliver operational or incident-related information to leadership, Advanced knowledge of data analytics, Advanced knowledge of network security, Advanced knowledge of digital forensics, Advanced knowledge of incident response investigations, Experience with Python, Experience with SQL, Familiarity with macOS, Familiarity with Linux, Familiarity with Windows, Understanding of threat actor TTPs", "qualificationsPreferred" : "Broad knowledge across information security domain, Familiarity with endpoint security, Familiarity with email security, Familiarity with network security, Familiarity with identity management, Familiarity with cloud security, Familiarity with vulnerability management, Familiarity with incident response, Familiarity with threat intelligence, Experience with engineering, Experience with data processing and analysis tools, Familiarity with network observability, Familiarity with security software, Familiarity with data engineering solutions, Familiarity with Chronicle, Familiarity with Tines, Familiarity with osquery, Familiarity with Splunk", "remoteFriendly" : true, "rawDescription" : "Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effective resolution of casework. You will also collaborate with various internal stakeholders, including the Security Analytics and Detection teams, and make continuous improvements to Stripe’s security incident response function. Responsibilities Lead and support a team of security analysts, investigators, and responders who triage, assess, and respond to threats Provide technical guidance to the team, as a subject matter expert Influence the organizational mission and vision by ensuring prioritization and delivery of project work that is aligned with relevant security roadmaps Strengthen KPIs and metrics for measuring response operations effectiveness, for clear and consistent reporting to internal stakeholders Work cross-functionally with security engineering teams to gather requirements for analyzing and responding to security events data at scale while protecting Stripe networks, systems, and data from threats Develop, document, and implement strategies, runbooks, and capabilities to support the incident response process Continuously improve security processes and response capabilities by collaborating with security engineers and analysts Coach and mentor individual contributors, enabling career development and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading Security Operations or Incident Response teams, including hands-on, technical management experience of security analysts or engineers B. S. or M. S. Computer Science or related field, or equivalent experience in Security Experience recruiting, growing, and leading technical teams, including performance management Excellent written and verbal communication skills, including the ability to develop and deliver operational or incident-related information to leadership Advanced knowledge of data analytics (e. g. logs for first or third party applications, system / data access events), network security, digital forensics, and incident response investigations Experience with Python and SQL, and/or familiarity with other programming languages Familiarity with operating systems, file systems, and memory on macOS, Linux, or Windows Strong understanding of threat actor tactics, techniques, and procedures (TTPs) Preferred qualifications Broad knowledge and experience across the information security domain, including familiarity with endpoint, email, network, identity management, cloud security, vulnerability management, incident response, and threat intelligence. Experience with engineering, data processing and analysis tools Familiarity with network observability, security software, or data engineering solutions (Chronicle, Tines, osquery, Splunk, etc.)", "summaryDescription" : "Security Incident Response Manager at Stripe. Skills: Incident Response Management, Security Operations, Team Leadership, Threat Analysis. Leverage security management experience. Improve incident response capabilities", "postedDate" : "2026-06-16T01:16:18.624", "createdAt" : "2026-06-16T01:16:18.624", "lastUpdated" : "2026-06-16T11:17:32.753", "ingestTimestamp" : "2026-06-16T01:16:18.624", "mongoId" : "6a306fd5f292fd229cfed7df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration", "Leadership", "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis", "Security management", "Data analytics", "Digital forensics", "Threat intelligence", "Data processing", "Roadmap planning", "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Chronicle", "Tines", "Osquery", "Splunk" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a55f292fd229c03aba6", "title" : "Manager, AV Incident Management", "company" : "May Mobility", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T10:30:40.536", "fingerprint" : "3053d197eb8333d33227ff4e5ed999fd054ab117a0661ad9829b7a124b47c017", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/maymobility/jobs/8587945002", "externalId" : "8587945002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary The Manager, AV Incident Management is responsible for leading May Mobility's incident management function within the Systems Risk Management team. This role owns the end-to-end incident response process across our autonomous vehicle operations, ensuring every incident is identified, managed, and closed in a way that is accurate, timely, and defensible to regulators and partners. As May Mobility scales its fleet and expands toward continuous autonomous operations, this role provides the senior leadership and operational expertise needed to mature our incident management capability in line with that growth. This individual will develop and maintain the processes, standards, and team structures that keep our operations safe and our safety case credible. Essential Responsibilities Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks Skills and Abilities Success in this role typically requires the following competencies: Deep understanding of AV operations and the regulatory environment governing autonomous vehicle deployment in the United States Proven ability to lead and make decisions under pressure, with clear judgment on escalation and regulatory reporting thresholds Strong process ownership instincts - able to design systems that work consistently across teams and time zones Effective communicator across technical, legal, and executive audiences Ability to build and develop a team from a small base, with a practical approach to scaling that stays ahead of operational demand High integrity in handling sensitive operational and safety information Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry Direct experience owning regulatory incident reporting to federal or state transportation authorities Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level Experience building and leading small, high-performing teams in a fast-paced operational environment Desirable Qualifications: Experience at an AV company that has operated or launched driverless commercial service Background in first responder coordination and external communications during major incidents Familiarity with safety case frameworks and risk-based assessment methodologies Prior military experience, especially those with Special Operations or Officer Command roles, or equivalent Federal or State Government experience Physical Requirements Standard office working conditions which includes but not limited to: Prolonged sitting Prolonged standing Prolonged computer use Travel Required? 0-10% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $150,000—$225,000 USD", "summaryDescription" : "Manager, AV Incident Management at May Mobility", "postedDate" : "2026-06-16T01:15:48.328", "createdAt" : "2026-06-16T01:15:48.328", "lastUpdated" : "2026-06-16T10:30:40.536", "ingestTimestamp" : "2026-06-16T01:15:48.328", "mongoId" : "6a307a55f292fd229c03aba6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27b0", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Associate in Plano, United States, within the Financial Services industry, adjusted for company size and onsite work mode." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-16T01:41:47.656", "fingerprint" : "9629fb0791299cca65db8d46281b23e2ade3a34f3a89b8f05c0067efc70845d1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109123", "externalId" : "109123", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1.      Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. ·          Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. ·          Identify opportunities to drive operational and performance improvements across the department and company. ·          Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. ·          Work individually and as a team to ensure process flow and productivity SLA’s are met. 2.      Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3.      Report trends and/or service issues to the leadership tea 4.      Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5.      Perform all other duties as assigned. What You Will Bring ·          Minimum 3 years automotive or general finance experience ·          Prior Customer Service experience in a role responsible for escalations ·          Minimum 5 years Customer Service experience preferred ·          High School graduate required ·          Bachelor’s degree preferred ·          Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion ·          A proven ability to effectively resolve customer concerns ·          Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred ·          Knowledge of HCA servicing products, processes and procedures is preferred ·          Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:46:22.599", "lastUpdated" : "2026-06-16T01:41:47.656", "ingestTimestamp" : "2026-06-14T19:46:22.599", "mongoId" : "694ae6cd70f0b99d589b27b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6ce70f0b99d589b2804", "title" : "Security Operations and Incident Response Manager", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 155000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Security Operations and Incident Response in Irvine, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T08:40:47.148", "fingerprint" : "d5f865261d9c50964a8d89f96af400da1cdb2f3eecdc20e0391203f2e5cc71a5", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105024", "externalId" : "105024", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "experienceLevel" : "Manager", "technicalSkills" : "SIEM, EDR, Threat intelligence, Ransomware, Phishing, Account takeover, Forensic analysis, Automation, Cloud security, AWS, Azure, Google Cloud, Oracle Cloud, Python, PowerShell", "professionalSkills" : [ "Incident response", "Threat hunting", "Tool administration", "Rule tuning", "Vulnerability management", "IAM", "DLP", "Application security", "Risk assessment", "Operational performance" ], "hardSkillsList" : [ "Security monitoring", "Threat detection", "Alert triage", "Incident handling", "Forensic investigation", "Playbook development", "Post-incident review", "Tool configuration", "Detection rule tuning", "Automation scripting", "Cloud monitoring", "Vulnerability scanning" ], "softSkillsList" : [ "Analytical mindset", "Leadership" ], "hardSkills" : [ { "name" : "Security monitoring", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "Alert triage", "level" : "intermediate" }, { "name" : "Incident handling", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Playbook development", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Tool configuration", "level" : "intermediate" }, { "name" : "Detection rule tuning", "level" : "intermediate" }, { "name" : "Automation scripting", "level" : "intermediate" }, { "name" : "Cloud monitoring", "level" : "intermediate" }, { "name" : "Vulnerability scanning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical mindset" }, { "name" : "Leadership" } ], "majorSkills" : "Incident response, Security operations, Threat detection, SIEM management", "majorSkillsList" : [ "Incident response", "Security operations", "Threat detection", "SIEM management" ], "coreResponsibilities" : "Monitor security events, Analyze security events, Detect threats, Respond to threats, Tune SIEM rules, Optimize SIEM ingestion, Leverage threat intelligence, Analyze financial threats, Develop detection strategies, Triage security alerts, Correlate data, Escalate critical incidents, Lead incident response, Support incident response, Perform forensic investigations, Document findings, Create incident response playbooks, Maintain incident response playbooks, Conduct post-incident reviews, Recommend improvements, Update security controls, Coordinate with MSSP partners, Validate escalations, Provide tuning feedback, Manage security tools, Configure security tools, Ensure tool performance, Ensure tool coverage, Develop detection rules, Tune detection rules, Develop alerts, Tune alerts, Implement automation responses, Streamline tasks, Monitor cloud environments, Secure cloud environments, Protect financial data, Protect workloads, Integrate security tools, Partner with vulnerability management, Partner with IAM teams, Collaborate with IT Infrastructure, Collaborate with IT Application Teams, Collaborate with DevOps, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Integrate security operations, Conduct vulnerability scans", "teamCollaboration" : "Cross-functional collaboration; Collaborate with IT Infrastructure; Collaborate with IT Application Teams; Collaborate with DevOps; Collaborate with IAM; Collaborate with DLP; Collaborate with Application Security; Collaborate with threat intelligence; Collaborate with vulnerability management; Collaborate with engineering teams; Collaborate with cybersecurity architecture; Collaborate with cybersecurity engineering", "domainKnowledge" : "Financial systems; Cybersecurity; Cloud environments; MITRE framework", "domainList" : [ "financial-systems", "cybersecurity", "cloud-environments", "mitre-framework" ], "domainSpecificKnowledge" : [ "Financial systems", "Cybersecurity", "Cloud environments", "MITRE framework" ], "toolProficiency" : [ "Splunk", "NGSIEM", "EDR", "SIEM", "Firewalls", "Vulnerability scanners" ], "communicationSkills" : "Communicate risk; Communicate operational performance; Documentation skills", "documentationSkills" : "Document findings", "continuousLearning" : "Continuous learning; Staying ahead of threats; Tuition reimbursement", "problemSolvingSkills" : "Analytical mindset; Root cause analysis", "specialRequirements" : "Work at home, Office environment", "outcomesObjectives" : "Reduce false positives; Improve detection fidelity; Enhance detection strategies; Prevent recurrence", "qualificationsBasic" : "5+ years experience, Experience with SIEM platforms, Experience with EDR, Experience with threat intelligence platforms, Experience with incident response lifecycle, Experience with cybersecurity metrics, Experience with KPIs, Experience communicating risk, Experience communicating operational performance, Experience with cloud environments, Experience with automation scripts, Experience with vulnerability scanners, Experience with firewalls", "qualificationsPreferred" : "Experience with Splunk, Experience with NGSIEM, Experience with AWS, Experience with Azure, Experience with Google Cloud, Experience with Oracle Cloud, Experience with Python, Experience with PowerShell", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Security Operations & Incident Response (SOIR) Manager is responsible for the enterprise-wide incident response function within the Security Operations Center (SOC), ensuring rapid detection, containment, and remediation of cybersecurity threats. This role is pivotal in maintaining the integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role will oversee 3 rd party vendor of incident responders and collaborate with threat intelligence, vulnerability management, and engineering teams to drive continuous improvement in detection and response capabilities. In addition, this role will create and maintain incident response playbooks and establish processes for proactive threat hunting, as well as be responsible for administration and day-to-day support of HCA EDR, SIEM, and HCA Monitoring, Threat detection, and remediation tools. What You Will Do 1.      Security Monitoring & Threat Detection : ·          Monitor and analyze security events in real-time using SIEM platforms (e.g., Splunk, NGSIEM etc.) to detect and respond to threats targeting financial systems, such as ransomware, phishing, or account takeover. ·          Tune and optimize SIEM correlation rules and ingestion pipelines to reduce false positives and improve detection fidelity. ·          Leverage threat intelligence platforms to analyze emerging financial-specific threats, correlate intelligence with internal data, and develop actionable insights to enhance detection and prevention strategies. 2.      Incident Response & Remediation : ·          Alert Triage: Investigate and triage security alerts, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·          Incident Handling: Lead and support incident response activities, including containment, eradication, and recovery, for security incidents spanning the MITRE framework. ·          Forensic Analysis: Perform forensic investigations to determine the root cause of incidents, and document findings for audits and legal purposes. ·          Playbook Development: Create and maintain incident response playbooks, ensuring rapid and consistent response processes. ·          Post-Incident Review: Conduct post-Incident reviews to identify lessons learned, recommend improvements, and update security controls to prevent recurrence. ·          Coordinate with MSSP partners in a co-managed SIEM/SOC model to validate escalations and provide tuning feedback. 3.      Tool Administration and Management of SOC Solutions : ·          Tool Administration: Manage and configure security tools, including SIEM, EDR, firewalls, and vulnerability scanners, to ensure optimal performance and coverage. ·          Rule Tuning: Develop and tune detection rules, signatures, and alerts to reduce false positives and improve detection accuracy in financial environments. ·          Automation: Implement automation responses (e.g. SOUR) scripts (e.g., Python, PowerShell) to streamline tasks like alert enrichment, incident triage, or vulnerability scans. ·          Cloud Security Monitoring: Monitor and secure cloud environments (e.g., AWS, Azure, Google Cloud, Oracle Cloud) using native security tools and third-party integrations, protecting financial data and workloads. ·          Collaborate with cybersecurity architecture & engineering team to ensure proper integration of security tools across cloud, network, and endpoint environments. ·          Partner with vulnerability management and IAM teams to ensure holistic security coverage. 4.      Collaboration, Automation, and Innovation Activities : ·          Cross-Functional Collaboration: Partner with IT Infrastructure and IT Application Teams, DevOps, IAM, DLP, and Application Security teams to integrate security operations with broader cybersecurity initiatives, such as cloud migrations or fintech development. ·          Vulnerability Management: Collaborate with Vulnerability Management team to conduct regular vulnerability scans across networks, systems, and applications to identify weaknesses, such as unpatched software or misconfigurations and support the patching management and/or adequate remediation plan. 5.      Documentation, Reporting, and Compliance Activities : ·          Incident Documentation: Document security incidents, investigations, and remediation actions in detail to support audits, compliance, and lessons learned. ·          Vulnerability and Penetration Test Reports: Produce comprehensive reports on vulnerability scans and penetration tests, including risk assessments, remediation plans, and validation results. ·          Metrics and Reporting: Develop and report on SOC metrics (e.g., Mean Time to Detect, Mean Time to Respond, vulnerability remediation rates, penetration test coverage) to demonstrate operational effectiveness. ·          Runbooks and Procedures: Maintain and update SOC runbooks, standard operating procedures (SOPs), and knowledge bases for incident response, vulnerability management, and penetration testing. What You Will Bring ·         Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes; including 3+ years of experience in financial services, with a strong understanding of financial threats (e.g., fraud, data breaches) and regulations (e.g., PCI DSS, Korean SOX, GDPR) ·       Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·          Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·          Bachelor’s degree in Computer Science, Information Security, or related field ·          Master’s degree preferred ·          Certification in one of the following: CISSP, CCSP, CISM, TOGAF or equivalent ·          Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary ·          Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·          Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs) ·          Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership ·          Demonstrated expertise in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review ·          Analytical mindset with attention to detail ·          Excellent communication and documentation skills ·          Ability to work under pressure and manage multiple incidents simultaneously ·          Passion for continuous learning and staying ahead of emerging threats Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Security Operations and Incident Response Manager at Hyundai Capital America. Skills: Incident response, Security operations, Threat detection, SIEM management. Monitor security events. Analyze security events", "createdAt" : "2026-06-14T08:13:57.992", "lastUpdated" : "2026-06-15T08:40:47.148", "ingestTimestamp" : "2026-06-14T08:13:57.992", "mongoId" : "694ae6ce70f0b99d589b2804", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Security monitoring", "Threat detection", "Alert triage", "Incident handling", "Forensic investigation", "Playbook development", "Post-incident review", "Tool configuration", "Detection rule tuning", "Automation scripting", "Cloud monitoring", "Vulnerability scanning", "Analytical mindset", "Leadership", "Incident response", "Security operations", "SIEM management", "Threat hunting", "Tool administration", "Rule tuning", "Vulnerability management", "IAM", "DLP", "Application security", "Risk assessment", "Operational performance", "Financial systems", "Cybersecurity", "Cloud environments", "MITRE framework", "Splunk", "NGSIEM", "EDR", "SIEM", "Firewalls", "Vulnerability scanners" ], "skillCount" : 36, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3a674d8ee00a09acb14", "title" : "IT Security Engineer (L3)", "company" : "Synthesis Health", "industry" : "Healthcare", "salary" : { "min" : 105000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Houston, Texas, United States", "locations" : [ "Houston", "Texas", "United States" ], "timestamp" : "2026-06-16T03:30:49.149", "fingerprint" : "67233af9b1d74acb4f9b277f5fc4e6f4375811c7813dfc70fba75bfa44291946", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/synthesishealth/jobs/4701886005", "externalId" : "4701886005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "IT Security Engineer Synthesis Health Who We Are We’re a mission- and values-driven company with tremendous dedication to our customers. Our 100% remote team is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors. About the Opportunity This is a high-impact, high-autonomy role at the center of our IT and security operations. As our IT Security Engineer, you'll own the day-to-day administration and ongoing maturation of a modern Microsoft 365 E5/E7 environment supporting a fully remote healthcare SaaS company. You'll be the primary technical hand across identity, endpoints, security tooling, and compliance evidence generation, working directly on the systems that keep our clinical AI platform secure and our five compliance frameworks audit-ready. This is a small-team environment where you'll have real ownership and the latitude to improve, automate, and architect rather than just maintain. If you want your decisions to matter and your work to be visible, this is the role you have been searching for. Key Responsibilities End-user IT support: first point of contact for the company across Microsoft 365, identity, devices, SaaS access, and general technology issues, with ownership of the internal support queue Endpoint administration across macOS and Windows: Intune compliance and configuration policies, application deployment, endpoint DLP, OS update management Entra ID operational ownership: Conditional Access lifecycle, group and license hygiene, access reviews, PIM Microsoft Purview, Sentinel, Defender, and Global Secure Access: ongoing tuning, alert triage workflows, evidence pipelines, secure access policy management Automation and integration: building and maintaining workflows across our SaaS estate using APIs, webhooks, and appropriate tooling Joiner-mover-leaver execution and the tooling that supports it Compliance evidence generation and audit support across our compliance frameworks SaaS administration hygiene: Vanta posture, app registrations, license reconciliation Identifying opportunities to improve, replace, or consolidate our existing tooling What We’re Looking For Microsoft Sentinel: KQL, data connectors, analytics rules, workbook authoring, cost management Microsoft Purview hands-on: DLP, sensitivity labels, retention, eDiscovery Microsoft Defender XDR: Defender for Endpoint, Defender for Office 365, Defender for Cloud Apps macOS administration: configuration profiles, shell scripting (bash, zsh)Experience operating in a one-person or small-team IT environment, with the prioritization judgment that comes from it. Preferred Qualifications Microsoft 365 E5 or E7 license tier experience specifically Microsoft Security Copilot exposure Microsoft Global Secure Access: Internet Access, Private Access, traffic forwarding profiles macOS administration at depth: declarative device management, Platform Single Sign-On GCP IAM exposure: Workload Identity Federation, org policies, IAM roles and bindings Vanta or comparable GRC automation tooling Enterprise password management administration HITRUST CSF i1 or r2 familiarity ISO 27017 and ISO 27018 cloud-specific control familiarity SCIM provisioning experience across multiple SaaS applications Self-hosted automation platform experience including deployment, upgrades, and monitoring Microsoft Graph PowerShell SDK at an advanced level: app-only authentication, custom Entra app registrations Conditional Access policy design at scale, including structured policy taxonomies Azure VM and Docker Compose administration SharePoint Online administration and Viva Connections Apple Business Manager and Automated Device Enrollment workflows Windows Autopilot deployment experience Experience supporting a SOC 2 Type II or ISO 27001 Stage 2 audit as the named technical owner. Why You Should Join Us Solve Our Toughest Puzzles: This is a high-leverage role. You will be working on the most impactful technical challenges that are critical to the company's success. Define the Architecture: You won't just be maintaining a system; you will be a primary author of its future state, with the autonomy to make it happen. Lead from the Front: This is a chance to establish yourself as a key technical voice in a rapidly growing company. Competitive Compensation & Benefits: We offer a strong salary, a 100% remote culture, and significant opportunities for growth. We are a values-driven company. Our values: Clinical service first. Collaborate with our customers. Listen, respect, learn. Innovate to excel. The behaviors we look for: Be nice. Be creative. Be honest. Be helpful. Compensation and Benefits Typical salary range for this position is $105,000 - $125,000. However, Synthesis participates in location based hiring and salary ranges can be adjusted based on candidate's residence. Other benefits include, but are not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program. Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.", "summaryDescription" : "IT Security Engineer (L3) at Synthesis Health", "postedDate" : "2026-06-14T20:07:27.555", "createdAt" : "2026-06-14T20:07:27.555", "lastUpdated" : "2026-06-16T03:30:49.149", "ingestTimestamp" : "2026-06-14T20:07:27.555", "mongoId" : "6a2ca3a674d8ee00a09acb14", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 125000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca32574d8ee00a09aa55e", "title" : "Praktikant (m/w/d) RCA/ GOLD LEAGUE", "company" : "Sony Music Entertainment Germany", "industry" : "Media", "salary" : { "min" : 10400.0, "max" : 15600.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level internships in Germany, adjusted for Berlin's city tier and the media industry." }, "location" : "Europe, Germany, Berlin", "locations" : [ "Europe", "Germany", "Berlin" ], "timestamp" : "2026-06-16T05:44:54.324", "fingerprint" : "14324a41d781e34c47fb8a4e020de108f773cbe0eac67075eb13fe25d931262a", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.greenhouse.io/sonymusicde/jobs/8346843002", "externalId" : "8346843002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Adobe Photoshop, Adobe Premiere, Capcut, Canva, Office 365", "professionalSkills" : [ "Product management", "Content creation", "Image editing", "Video editing", "Data analysis" ], "hardSkillsList" : [ "Social media trends", "Content strategy", "Campaign development", "Event coordination", "Merchandise coordination" ], "hardSkills" : [ { "name" : "Social media trends", "level" : "intermediate" }, { "name" : "Content strategy", "level" : "intermediate" }, { "name" : "Campaign development", "level" : "intermediate" }, { "name" : "Event coordination", "level" : "intermediate" }, { "name" : "Merchandise coordination", "level" : "intermediate" } ], "majorSkills" : "Social media marketing, Content creation, Campaign analysis", "majorSkillsList" : [ "Social media marketing", "Content creation", "Campaign analysis" ], "coreResponsibilities" : "Assist with new releases, Inform partners, Support product managers, Conceive content shoots, Create creative content, Create advertising materials, Edit images for socials, Edit videos for socials, Research new TikTok trends, Build social profiles, Create content for artists, Update creative network data, Analyze streaming numbers, Analyze track performance, Derive campaign ideas, Coordinate events, Plan merchandise, Support label projects", "teamCollaboration" : "Work with others", "domainKnowledge" : "Music marketing; Social media trends; TikTok trends; National music; International music", "domainList" : [ "music-marketing", "social-media-trends", "tiktok-trends", "national-music", "international-music" ], "domainSpecificKnowledge" : [ "Music marketing", "Social media trends", "TikTok trends", "National music", "International music" ], "toolProficiency" : [ "TikTok", "Instagram", "Adobe Photoshop", "Adobe Premiere", "Capcut", "Canva", "Office 365" ], "communicationSkills" : "Convince others", "innovationCreativity" : "Creative content; Creative network", "problemSolvingSkills" : "Derive campaign ideas", "qualificationsBasic" : "6.5 months internship, Full-time availability", "qualificationsPreferred" : "Experience with Adobe Photoshop, Experience with Adobe Premiere, Experience with Capcut, Experience with Canva, Experience with Office 365", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "(Berlin, ab September für 6,5 Monate, Vollzeit) Du liebst Musik und kennst dich in der Social Media Szene bestens aus? Du kennst jeden Trend auf TikTok vor allen anderen? Kannst mit guter Kommunikation andere von deinen Marketingideen überzeugen. Dann suchen wir dich! Was du machst Du hilfst bei neuen Releases mit, informierst Partner:innen und unterstützt die Produktmanager:innen bei ihrer Arbeit. Du konzipierst Contentshoots und erstellst kreativen Content und Werbemittel, bearbeitest Bilder und Videos für unsere Socials. Du suchst nach neuen Trends auf TikTok, baust unsere Profile mit eigens konzipierten Inhalten auf um die Musik unserer Künstler:innen bestmöglich in Szene zu setzen. Du hältst unser aktuelles kreatives Netzwerk und deren Daten up to date. Du analysierst mit uns die Zahlen im Streaming, die Entwicklung veröffentlichter Tracks und leitest mögliche Ideen und Kampagnen daraus ab. Du koordinierst und planst mit uns Events, Merch, Awards und unterstützt bei weiteren Projekten im Label. Von A&R, über Produkt Management bis Produktkoordination. Wer du bist Du begeisterst dich für Musik und wie sie vermarktet wird. Für verschiedene Genres. National und international. Du lebst Social Media. Auf TikTok, Instagram und anderen Socials kennst du die Trends, neusten Challenges und aufstrebenden Kanäle. TikTok ist dein Spielfeld: Von Edits über Slideshows hast du selbst schon jegliche Formate erstellt. Du kannst mit Adobe Photoshop, Premiere, Capcut und Canvas Content erstellen, den alle sehen wollen. Office365 kannst du sehr gut. Genau wie Deutsch und Englisch. In Wort und Schrift. Mit den nötigen Einblicken kannst du Aufgaben und Projekte eigenständig vorantreiben, arbeitest organisiert und behältst die Deadlines im Blick. Du arbeitest gerne mit anderen. Und sie mit dir, denn sie können sich auf dich verlassen. Wir bieten dir Raum für Vielfalt und Raum für Innovation.  Faire Vergütung und ein Streaming-Abo deiner Wahl. Events und Konzerte in unserem Headquarter mitten in Berlin Schöneberg.  Die Chance, dich zu beweisen. Und Herausforderung von Anfang an. Wie du dich bewirbst Ohne Anschreiben. Ohne Foto und Alter. Auch Familienstand, deine Herkunft, Zeugnisse, die Jobs deiner Eltern und ähnliche Merkmale benötigen wir nicht. Zeige uns in einem CV oder in einer anderen kreativen Form was dich ausmacht, was du kannst und warum Sony Music mit dir besser klingt! Wir freuen uns auf dich.  Sony Music sounds better with you.  Privacy Policy Please click here to read our privacy policy for Germany, Austria or Switzerland before beginning the application process as you will need to agree to the terms of the policy before submitting your information.", "summaryDescription" : "Praktikant (m/w/d) RCA/ GOLD LEAGUE at Sony Music Entertainment Germany. Skills: Social media marketing, Content creation, Campaign analysis. Assist with new releases. Inform partners", "postedDate" : "2026-06-14T18:39:34.126", "createdAt" : "2026-06-14T18:39:34.126", "lastUpdated" : "2026-06-16T05:44:54.324", "ingestTimestamp" : "2026-06-14T18:39:34.126", "mongoId" : "6a2ca32574d8ee00a09aa55e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Social media trends", "Content strategy", "Campaign development", "Event coordination", "Merchandise coordination", "Social media marketing", "Content creation", "Campaign analysis", "Product management", "Image editing", "Video editing", "Data analysis", "Music marketing", "TikTok trends", "National music", "International music", "TikTok", "Instagram", "Adobe Photoshop", "Adobe Premiere", "Capcut", "Canva", "Office 365" ], "skillCount" : 23, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6949bdd070f0b99d58827eec", "title" : "MHE Supervisor (L2)", "company" : "DHL Express USA", "industry" : "Logistics", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level, Lead MHE Supervisor in Logistics in Miami, adjusted for company size and industry." }, "location" : "United States-Florida-Miami", "locations" : [ "United States-Florida-Miami", "false", "true, 118293, false" ], "timestamp" : "2026-06-15T08:56:15.940", "fingerprint" : "506e81d139e0effb20dacd9ced1e959f03f6f534697172edc3552c14f4496839", "source" : "taleo", "language" : "en", "applyUrl" : "https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=118293", "externalId" : "118293", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Miami", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.7741566,-80.1935973" } ], "locationText" : "Miami, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 3, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "technicalSkills" : "PLC logic, Control systems, PLCs, VFDs, Relay Logic", "professionalSkills" : [ "Preventive maintenance", "Troubleshooting" ], "hardSkillsList" : [ "Pneumatics", "Compressors", "Hydraulics", "Bearings", "Gears", "Seals", "Gearboxes", "Sheaves", "Pulleys", "Belts", "Pumpslowers", "Electrical controls" ], "hardSkills" : [ { "name" : "Pneumatics", "level" : "intermediate" }, { "name" : "Compressors", "level" : "intermediate" }, { "name" : "Hydraulics", "level" : "intermediate" }, { "name" : "Bearings", "level" : "intermediate" }, { "name" : "Gears", "level" : "intermediate" }, { "name" : "Seals", "level" : "intermediate" }, { "name" : "Gearboxes", "level" : "intermediate" }, { "name" : "Sheaves", "level" : "intermediate" }, { "name" : "Pulleys", "level" : "intermediate" }, { "name" : "Belts", "level" : "intermediate" }, { "name" : "Pumpslowers", "level" : "intermediate" }, { "name" : "Electrical controls", "level" : "intermediate" } ], "majorSkills" : "MHE systems, Electrical controls, Preventive maintenance", "majorSkillsList" : [ "MHE systems", "Electrical controls", "Preventive maintenance" ], "coreResponsibilities" : "Perform preventive maintenance", "domainKnowledge" : "MHE systems; Control systems", "domainList" : [ "mhe-systems", "control-systems" ], "domainSpecificKnowledge" : [ "MHE systems", "Control systems" ], "problemSolvingSkills" : "Trouble shooting", "specialRequirements" : "Less than 15% travel", "qualificationsBasic" : "High School Diploma or equivalent, MHE Technician Experience 3-4 years, Prior electrical controls troubleshooting experience, Understanding of PLC logic, Familiar with control systems, Experience working with MHE systems, Preventive maintenance capacity, 4-5 years of experience in distribution facility, Fluent English", "qualificationsPreferred" : "Previous supervisory experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Full-time Mixed Shift Skills & Qualifications High School Diploma or equivalent (GED) MHE Technician Experience 3-4 years Prior electrical controls trouble shooting experience Understanding of PLC logic and familiar with control systems. (Pyramid) Experience working with MHE systems in a preventive maintenance capacity 4-5 years of experience in a distribution facility environment Previous supervisory experience preferred Mechanical: Pneumatics/compressors, Hydraulics, Bearings, Gears, Seals, Gearboxes, Sheaves, Pulleys, Belts, Pumps/Blowers Electrical: PLCs, VFDs, Relay Logic LANGUAGE : Fluent English – Fluency reading, speaking, and comprehension. Mandatory compliance tests will be given in English. All tests must be passed in order to be eligible for this position LOCATION: Miami, FL TRAVEL: Less than 15% Work Authorization DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.                                    DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster ", "summaryDescription" : "MHE Supervisor (L2) at DHL Express USA. Skills: MHE systems, Electrical controls, Preventive maintenance. 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Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T11:35:41.167", "fingerprint" : "989358dabe146283e85497360fe59fc3434b94b5f4248d8088293b27d3dee200", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109143", "externalId" : "109143", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Debt validation", "Credit reporting" ], "hardSkills" : [ { "name" : "Debt validation", "level" : "intermediate" }, { "name" : "Credit reporting", "level" : "intermediate" } ], "majorSkills" : "Dispute resolution, Customer service, Process improvement", "majorSkillsList" : [ "Dispute resolution", "Customer service", "Process improvement" ], "coreResponsibilities" : "Provide customers resolution to disputes, Provide customers resolution to debt validation, Research accounts for accuracy, Respond to customer correspondence, Respond to 3rd party correspondence, Identify operational improvements, Identify performance improvements, Assist with Servicing functions, Solve intricate problems, Mitigate business risk, Meet process flow SLAs, Meet productivity SLAs, Identify process improvements, Recommend coaching opportunities, Recommend policy changes, Report trends to leadership, Report service issues to leadership, Participate in coaching sessions, Participate in development sessions", "teamCollaboration" : "Collaborate cross-divisionally; Work with departments; Work with teams; Collaborate with leadership; Collaborate with Training teams; Collaborate with QA teams", "domainKnowledge" : "Automotive finance; Credit Reporting; Fair Credit Reporting Act; HCA servicing products; HCA servicing processes; HCA servicing procedures", "domainList" : [ "automotive-finance", "credit-reporting", "fair-credit-reporting-act", "hca-servicing-products", "hca-servicing-processes", "hca-servicing-procedures" ], "domainSpecificKnowledge" : [ "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "communicationSkills" : "Oral communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Root cause analysis; Investigating concerns; Resolving customer concerns", "qualificationsBasic" : "Minimum 3 years automotive finance experience, Prior Customer Service experience escalations, High School graduate required", "qualificationsPreferred" : "Minimum 5 years Customer Service experience, Bachelor's degree preferred, Knowledge of Credit Reporting, Knowledge of Fair Credit Reporting Act, Knowledge of HCA servicing products, Knowledge of HCA servicing processes, Knowledge of HCA servicing procedures", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1.      Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. ·          Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. ·          Identify opportunities to drive operational and performance improvements across the department and company. ·          Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. ·          Work individually and as a team to ensure process flow and productivity SLA’s are met. 2.      Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3.      Report trends and/or service issues to the leadership tea 4.      Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5.      Perform all other duties as assigned. What You Will Bring ·          Minimum 3 years automotive or general finance experience ·          Prior Customer Service experience in a role responsible for escalations ·          Minimum 5 years Customer Service experience preferred ·          High School graduate required ·          Bachelor’s degree preferred ·          Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion ·          A proven ability to effectively resolve customer concerns ·          Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred ·          Knowledge of HCA servicing products, processes and procedures is preferred ·          Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America. Skills: Dispute resolution, Customer service, Process improvement. Provide customers resolution to disputes. 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: true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "69c909799bc74574cbb0b267", "title" : "L2 Support Engineer", "company" : "Tigo Guatemala", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "GTQ", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level L2 Support Engineer in Guatemala City, Guatemala, adjusted for the technology industry." }, "location" : "Guatemala City, GT", "locations" : [ "Guatemala City", "GT" ], "timestamp" : "2026-06-15T09:37:11.411", "fingerprint" : "16b25ad6ab4ef35a43d3afb17e788b5cfa8758b35ae5d22e9b6ae261f8d86701", "source" : "breezyhr", "language" : "es", "applyUrl" : "https://tigo.breezy.hr/p/9f9a0e447926-l2-support-engineer", "externalId" : "9f9a0e447926", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Guatemala City", "country" : "Guatemala", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "14.6416142,-90.5132836" } ], "locationText" : "Guatemala City, Guatemala", "employmentType" : "FULL_TIME", "workSiteFlexibility" : "Onsite", "rawDescription" : "[[Descripción del Puesto]]", "summaryDescription" : "L2 Support Engineer at Tigo Guatemala", "createdAt" : "2026-06-14T08:00:59.941", "lastUpdated" : "2026-06-15T09:37:11.411", "ingestTimestamp" : "2026-06-14T08:00:59.941", "mongoId" : "69c909799bc74574cbb0b267", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2ca06974d8ee00a09a2284", "title" : "Cloud Support Engineer (L2)", "company" : "Radiant", "industry" : "Costumer Success", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Cloud Support Engineer in London, UK, adjusted for the technology industry and full-time employment." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T00:34:16.080", "fingerprint" : "e21d631cb7ecef1bceeae61b32714c6ab5babb2c058033947a92882f66855fc6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/radiant/27bb91cd-9d9f-4522-b437-b811a8fb81f9/application", "externalId" : "27bb91cd-9d9f-4522-b437-b811a8fb81f9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Linux, NVIDIA, GPUs, InfiniBand, Parallel storage, AI orchestration software, CPU platforms", "professionalSkills" : [ "System administration", "Troubleshooting complex issues", "Issue resolution" ], "hardSkillsList" : [ "Infrastructure fundamentals", "System administration", "Troubleshooting" ], "hardSkills" : [ { "name" : "Infrastructure fundamentals", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Cloud support, Infrastructure troubleshooting, Customer support", "majorSkillsList" : [ "Cloud support", "Infrastructure troubleshooting", "Customer support" ], "coreResponsibilities" : "Maintain customer satisfaction, Deliver customer support, Respond to customer queries, Triage requests, Gather relevant information, Document findings, Drive issues toward resolution, Diagnose hardware issues, Debug software issues, Resolve incidents independently, Propose effective workarounds, Escalate complex issues, Coordinate corrective actions, Restore affected systems, Participate in support model, Handover tickets between regions, Collaborate with third-party vendors, Coordinate diagnostics, Coordinate hardware replacements, Support deployment of AI supercomputers, Assist with installation, Assist with configuration, Assist with validation, Assist with acceptance testing, Contribute to troubleshooting guides, Contribute to runbooks, Contribute to internal documentation, Participate in retrospectives, Suggest improvements to processes, Suggest improvements to tools, Suggest improvements to platforms", "teamCollaboration" : "Engineering teams; Third-party suppliers; L3 and L4 support teams; Globally distributed organisation; Support teams; Product teams", "domainKnowledge" : "HPC; AI supercomputer; AI infrastructure; GPU platforms; CPU platforms; Large-scale compute environments; Next-generation workloads", "domainList" : [ "hpc", "ai-supercomputer", "ai-infrastructure", "gpu-platforms", "cpu-platforms", "large-scale-compute-environments", "next-generation-workloads" ], "domainSpecificKnowledge" : [ "HPC", "AI supercomputer", "AI infrastructure", "GPU platforms", "CPU platforms", "Large-scale compute environments", "Next-generation workloads" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Troubleshooting guides; Runbooks; Internal documentation", "continuousLearning" : "Learning Time", "problemSolvingSkills" : "Problem-solving skills; Troubleshoot complex technical issues", "specialRequirements" : "24/7 support participation, On-call rota, Work outside standard business hours", "outcomesObjectives" : "Ensure brightest minds remain delighted; Establish Radiant as specialist cloud provider; Provide highest quality of service; Receive timely support; Receive professional support; Receive high-quality support", "qualificationsBasic" : "Customer-facing technical support experience, Solid IT infrastructure fundamentals, Background in customer-facing technical support, Foundation in Linux system administration, Proven experience with cloud, datacenter, and Linux environments", "qualificationsPreferred" : "Familiarity with IT service management practices", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Summary: We are seeking a highly skilled Cloud Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Radiant’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet (some of the fastest machines in the world) is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers. The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands-on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while providing an exceptional customer experience. Past HPC or AI experience is not required. However, this role requires a strong background in customer-facing technical support, solid IT infrastructure fundamentals, and a desire to grow expertise in next-generation HPC and AI technologies such as GPUs, InfiniBand, parallel storage, and AI orchestration software. This is an excellent opportunity for an experienced support engineer to enter the AI infrastructure space and develop cutting-edge technical skills in a fast-growing industry. About our team: Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling. Join a team operating some of the world’s most advanced high-performance computing infrastructure. As a Cloud Support Engineer, you will support cutting-edge GPU and CPU platforms — including the latest NVIDIA architectures — powering dense, large-scale compute environments used for AI, machine learning, and next-generation workloads. This is an opportunity to build expertise at the forefront of modern infrastructure, where reliability, scale, and performance matter every day. You’ll collaborate with experienced engineers across a globally distributed organisation that values openness, inclusion, technical excellence, and continuous learning. We move quickly, solve meaningful challenges, and give people the space to make an impact. If you thrive in fast-paced environments, enjoy working with advanced technology, and want to help shape the future of high-performance compute, you’ll find both challenge and opportunity here. Key Responsibilities: - Maintain the highest levels of customer satisfaction: you will ensure the brightest minds in the AI industry, who work on bleeding edge technologies, remain delighted at all times. You will play a key role firmly establishing Radiant as a specialist cloud provider offering the highest possible quality of service and support. - Deliver outstanding customer support: Ensure customers working on cutting-edge AI technologies receive timely, professional, and high-quality support at all times, helping to firmly establish Radiant as a specialist cloud provider known for excellence. - Respond to incoming customer queries: Act as the owner of assigned incidents by triaging requests, gathering relevant information (logs, metrics, reproducers), documenting findings, and driving issues toward resolution. - Advanced troubleshooting: Diagnose and debug sophisticated hardware and software issues across cloud, Linux, and datacenter environments. Resolve incidents independently where possible or propose effective workarounds. - Incident escalation and collaboration: Work closely with L3 and L4 support teams within Engineering to escalate complex issues, coordinate corrective actions, and restore affected systems to operational standards. - 24/7 support participation: Participate in Radiant’s continuous “follow the sun” support model, ensuring effective handover of tickets between regions. Work outside standard business hours may be required, including being a part of an on-call rota. This will be adequately compensated. - Vendor interactions: Collaborate with third-party vendors when necessary to accelerate issue resolution, including coordinating diagnostics and hardware replacements. - New system delivery support: Occasionally contribute to the deployment of new AI supercomputers, assisting with installation, configuration, validation, and acceptance testing. - Documentation and knowledge sharing: Contribute to troubleshooting guides, runbooks, and internal documentation to improve support efficiency and knowledge reuse across the organisation. - Continuous improvement: Participate in retrospectives and lessons-learned sessions with Support, Engineering, and Product teams, and proactively suggest improvements to processes, tools, or platform capabilities. - Technical & professional development: Continuously develop your technical skills through training and hands-on experience with emerging cloud, HPC, and AI infrastructure technologies. - Travel: You may occasionally be required to travel globally to support Radiant initiatives, such as assisting on-site in one of our facilities or attending key industry events. Qualifications: - Degree in Computer Science or a related STEM subject, or equivalent industry experience. - 3–5+ years of experience in a customer-facing technical support or cloud operations role. - Proven experience working with cloud, datacenter, and Linux environments. - Strong foundation in Linux system administration. - Familiarity with IT service management practices (e.g. ITIL concepts) is desirable. - Strong problem-solving skills and the ability to troubleshoot complex technical issues under pressure. - Excellent written and spoken communication skills (English), with the ability to explain technical concepts clearly to customers and internal teams. - A proactive, curious mindset and the resilience to thrive in a fast-paced, evolving environment. Our values: - Set the standard: Every single day, you spot opportunities to constructively shake things up - Inspire the change: There’s no blueprint for the future. You’ll embrace challenges and change - You’re real and you’re true to yourself: We cherish and celebrate diversity so you’ll feel right at home whoever you are and whoever you’re talking to, you treat everyone the same. Why should you join us? What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Here are just some of the great things you can expect from us: - 25 days of annual leave - A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. - Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together. - Learning Time: we all have dedicated learning time to focus on new skills, projects or interests that lay outside of your day-to-day job. - Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. - Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. - Gympass subscription to a variety of gyms and wellbeing apps - Participation in the company shares program - Enhanced parental pay & leave", "summaryDescription" : "Cloud Support Engineer (L2) at Radiant. Skills: Cloud support, Infrastructure troubleshooting, Customer support. Maintain customer satisfaction. Deliver customer support", "createdAt" : "2026-06-14T18:44:25.635", "lastUpdated" : "2026-06-16T00:34:16.080", "ingestTimestamp" : "2026-06-14T18:44:25.635", "mongoId" : "6a2ca06974d8ee00a09a2284", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Infrastructure fundamentals", "System administration", "Troubleshooting", "Cloud support", "Infrastructure troubleshooting", "Customer support", "Troubleshooting complex issues", "Issue resolution", "HPC", "AI supercomputer", "AI infrastructure", "GPU platforms", "CPU platforms", "Large-scale compute environments", "Next-generation workloads" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a688c74d8ee00a0634c48", "title" : "L2/L3 Technical Support Agent - Italian speaking", "company" : "Formlabs", "industry" : "3D Printing", "salary" : { "min" : 9000000.0, "max" : 1.2E7, "currency" : "HUF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Agent in Budapest, Hungary, adjusted for the Technology industry and full-time employment." }, "location" : "Budapest, Budapest, Hungary", "locations" : [ "Budapest", "Budapest", "Hungary" ], "timestamp" : "2026-06-14T23:00:27.449", "fingerprint" : "df929f3333c924e35f4d18aadceb65acd11927e03bc1d7a28d7695321fa6aecc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.formlabs.com/job/7995085/apply/?gh_jid=7995085", "externalId" : "7995085", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Budapest", "state" : "Budapest", "country" : "Hungary", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "47.4978789,19.0402383" } ], "locationText" : "Budapest, Budapest, Hungary", "professionalSkills" : [ "Technical support", "Business inquiries" ], "hardSkillsList" : [ "Technical troubleshooting", "Machine error investigation", "Printer log evaluation" ], "softSkillsList" : [ "Listening", "Conscientiousness" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Machine error investigation", "level" : "intermediate" }, { "name" : "Printer log evaluation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listening" }, { "name" : "Conscientiousness" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Support customers with technical inquiries, Support customers with business inquiries, Train direct customers, Train resellers, Collaborate on solving technical issues", "teamCollaboration" : "Global engineering team", "domainKnowledge" : "Formlabs printers", "domainList" : [ "formlabs-printers" ], "domainSpecificKnowledge" : [ "Formlabs printers" ], "communicationSkills" : "Exceptional writing skills", "continuousLearning" : "Development opportunities", "problemSolvingSkills" : "Resolve technical issues", "qualificationsBasic" : "Business-fluent Italian, Business-fluent English", "qualificationsPreferred" : "Passion for 3D printing, Experience in startup environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge. We're looking for a talented and multilingual Customer Support Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you! The Job: Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers Help resellers deliver outstanding service to their customers Collaborate on solving technical issues with our global engineering team You: Are business-fluent in written and spoken in Italian and English Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need Enjoy connecting with people and are a great listener Are comfortable and conscientious when speaking on the phone Have exceptional writing skills and make use of proper spelling and grammar Bonus Skills: Passion for 3D printing and emerging technologies Experience in a fast-growing startup environment We Offer: Hybrid work Catered lunch at the office 3 days per week Private health insurance with Medicare (Blue package + hospital coverage) A monthly or quarterly public transportation pass for Budapest Shares in the company (we're a double unicorn company!) Free beverages and snacks at the office All You Can Move sports pass with 9500 HUF monthly allowance Free 3D prints An inclusive, dog-friendly office with diverse and inspiring colleagues Development opportunities both in-house and off-site Fun team events We build amazing things. Come join us! We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.", "summaryDescription" : "L2/L3 Technical Support Agent - Italian speaking at Formlabs. Skills: Technical support, Customer service. Support customers with technical inquiries. Support customers with business inquiries", "postedDate" : "2026-06-12T01:09:50.585", "createdAt" : "2026-06-12T01:09:50.585", "lastUpdated" : "2026-06-14T23:00:27.449", "ingestTimestamp" : "2026-06-12T01:09:50.585", "mongoId" : "6a2a688c74d8ee00a0634c48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical troubleshooting", "Machine error investigation", "Printer log evaluation", "Listening", "Conscientiousness", "Technical support", "Customer service", "Business inquiries", "Formlabs printers" ], "skillCount" : 9, "jobCategory" : "other", "jobSubcategory" : "global-services", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "3D Printing" }, { "id" : "69e104412beec4dd3def274c", "title" : "Sr PM, Service Improvements, Quality and Escalations", "company" : "Amazon UK Services Ltd.", "industry" : "Customer Service, Program Management, amazon customer service", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior PM in E-commerce in London, adjusted for company size and industry." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T00:54:52.600", "fingerprint" : "7f00ac6439b0766c09a6089063544a0f1e840db402b15bd1a0e27d30ec9e8f3a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386517/apply", "externalId" : "4c6414ae-a95c-47e1-9968-49387f653e5b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Program management", "Service improvements", "Quality management", "Escalations management" ], "hardSkillsList" : [ "Process design", "Process implementation", "Risk management", "Issue resolution" ], "softSkillsList" : [ "Negotiation" ], "hardSkills" : [ { "name" : "Process design", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Program strategy, Service improvements, Quality management", "majorSkillsList" : [ "Program strategy", "Service improvements", "Quality management" ], "coreResponsibilities" : "Define program direction, Gain consensus and alignment, Interact with cross-disciplinary teams, Interact with cross-functional teams, Design standard operational procedures, Design program processes, Design technical requirements, Define projects for implementation, Prioritize projects for implementation, Plan projects for implementation, Schedule cross functional teams, Secure resources for teams, Manage cross functional teams, Monitor project execution, Ensure project delivery quality, Ensure program integrity, Monitor program risks, Resolve program issues, Initiate corrective action, Manage project dependencies, Manage project interfaces, Negotiate project trade-offs, Provide stakeholder management, Provide program progress reporting, Manage third party contributions, Oversee third party contributions, End to end program execution, Ensure program success", "teamCollaboration" : "Cross-disciplinary teams; Cross-functional teams; Business teams; Customer Service Operations; Tech teams; Customer Experience teams", "projectManagementSkills" : [ "Program management", "Project management", "Roadmap planning", "Prioritization", "Resource management" ], "domainKnowledge" : "Customer Service; Service Experience", "domainList" : [ "customer-service", "service-experience" ], "domainSpecificKnowledge" : [ "Customer Service", "Service Experience" ], "communicationSkills" : "Stakeholder reporting; Progress reporting", "problemSolvingSkills" : "Issue resolution; Risk management", "outcomesObjectives" : "Improve WW Service Experience; Raise bar on customer interaction; Raise bar on customer support", "qualificationsBasic" : "Experience using data and metrics to drive improvements, Experience owning program strategy, Experience owning end to end delivery, Experience communicating results to senior leadership, Experience in program or project management", "qualificationsPreferred" : "Experience leading process improvements", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements. You will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers. You will be responsible for owning the creation, collection and implementation of service improvement initiatives that support WW CS in raising the bar on how we interact and support our customers. You must be an experienced Program Manager who has owned and delivered complex programs that interact with senior stakeholders across multiple different business organisations. You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program’s vision and roadmap. An expert collaborator you will be comfortable to negotiate with key business partners and teams across multiple functions to gain alignment on program vision, project selection and prioritization and will have ultimately responsibility for all aspects of the programs execution. Key job responsibilities · Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service and business teams. · Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Tech, and Customer Experience teams to design the program’s standard operational procedures, processes and technical requirements. · Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements. · Schedule, secure resources and manage cross functional teams to deliver to these projects. · Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program. · Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate. · Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed. · Provide overall stakeholder management and program progress reporting on a regular basis. · Where applicable manage and oversee third party contributions to the program. · End to end responsibility for the program’s execution and success. Basic Qualifications: - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management Preferred Qualifications: - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr PM, Service Improvements, Quality and Escalations at Amazon UK Services Ltd.. Skills: Program strategy, Service improvements, Quality management. Define program direction. Gain consensus and alignment", "postedDate" : "2026-06-13T10:33:08.761", "createdAt" : "2026-06-13T10:33:08.761", "lastUpdated" : "2026-06-15T00:54:52.600", "ingestTimestamp" : "2026-06-13T10:33:08.761", "mongoId" : "69e104412beec4dd3def274c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10386517/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Process design", "Process implementation", "Risk management", "Issue resolution", "Negotiation", "Program strategy", "Service improvements", "Quality management", "Program management", "Escalations management", "Project management", "Roadmap planning", "Prioritization", "Resource management", "Customer Service", "Service Experience" ], "skillCount" : 16, "jobCategory" : "customer-service", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c91ad74d8ee00a0983be8", "title" : "Kubernetes Systems Administrator – L3", "company" : "Global Relay", "industry" : "Technology", "salary" : { "min" : 105000.0, "max" : 135000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vancouver, British Columbia, Canada", "locations" : [ "Vancouver", "British Columbia", "Canada" ], "certifications" : [ "ITIL" ], "timestamp" : "2026-06-15T09:12:59.388", "fingerprint" : "d3fa68d05472a0b3416323ddf262377cbfaf65fb07b237a44571a1107b24d017", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=6014594004", "externalId" : "6014594004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Kubernetes, Docker, Python, Ruby, Perl, Bash", "professionalSkills" : [ "Systems administration", "Infrastructure design", "Service maintenance", "Automation implementation", "Incident troubleshooting", "Problem management", "Service request management" ], "hardSkillsList" : [ "Kubernetes administration", "Containerization", "Networking concepts", "Firewall concepts", "Scripting", "System use guides", "Run books" ], "softSkillsList" : [ "Adaptability", "Multitasking" ], "hardSkills" : [ { "name" : "Kubernetes administration", "level" : "intermediate" }, { "name" : "Containerization", "level" : "intermediate" }, { "name" : "Networking concepts", "level" : "intermediate" }, { "name" : "Firewall concepts", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "System use guides", "level" : "intermediate" }, { "name" : "Run books", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Multitasking" } ], "majorSkills" : "Kubernetes infrastructure, Systems administration, Automation", "majorSkillsList" : [ "Kubernetes infrastructure", "Systems administration", "Automation" ], "coreResponsibilities" : "Assist design Kubernetes infrastructure, Assist provisioning Kubernetes infrastructure, Identify systems issues, Troubleshoot systems issues, Diagnose systems issues, Correct systems issues, Monitor dashboards, Review logs, Review critical alerts, Provide operational support, Work with team members, Manage incident queues, Manage problem queues, Manage service request queues, Develop system use guides, Maintain system use guides, Develop run books, Maintain run books, Develop documentation, Maintain documentation, Evaluate automation opportunities, Implement automation", "teamCollaboration" : "Work within IT Operations team; Work with multiple teams; Work with team members", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; IT Operational processes", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "it-operational-processes" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "IT Operational processes" ], "toolProficiency" : [ "Kubernetes distributions" ], "communicationSkills" : "Documentation", "documentationSkills" : "System use guides; Run books; Documentation", "continuousLearning" : "Mentoring; Coaching", "innovationCreativity" : "Groundbreaking innovation; Big ideas", "problemSolvingSkills" : "Troubleshooting; Problem solving", "qualificationsBasic" : "5+ years experience Systems Administrator, Proficient installing Kubernetes, Proficient configuring Kubernetes, Proficient administering Kubernetes, Experience with Docker containers, Solid understanding Kubernetes networking, Solid understanding Kubernetes firewall, Experience IT infrastructure architecture planning, Experience IT infrastructure architecture design, Experience IT infrastructure architecture implementation, Proficiency scripting languages, Ability develop working relationships, Ability work team environment, Ability work independently, Ability adapt to change, Ability work under pressure, Ability multitask, Ability manage projects, Excellent communication skills, Excellent organizational skills, Excellent interpersonal skills, Excellent problem solving skills, Excellent documentation skills", "qualificationsPreferred" : "Experience other containerization technology, Experience running global 24x7 service, Experience supporting global 24x7 service, Experience running global 24x7 product, Experience supporting global 24x7 product, Service management certifications, ITIL certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: The Kubernetes Systems Administrator – L3, is responsible for assisting with infrastructure design, service maintenance and upgrades, implementation and maintenance of supportive tooling and automation, as well as incident troubleshooting and resolution. The incumbent will work closely within the IT Operations team to continually build, enhance, and maintain our highly available on-prem Kubernetes infrastructure. Your responsibilities: Assist in the design (major or incremental) of Kubernetes infrastructure Assist in the provisioning of Kubernetes infrastructure Identify, troubleshoot, diagnose, and correct systems related issues as they arise Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible Provide ongoing operational support and work closely with team members on issue resolution Manage and administer incident, problem, and service request queues Develop and maintain system use guides, run books, and other documentation as needed Evaluate and determine opportunities for automation and implementation About you: Experienced managing Kubernetes infrastructure in self-hosted production environments 5+ years of experience as a Systems Administrator preferably within a software development environment Proficient at installing, configuring, and administering Kubernetes distributions Experience with Docker containers, experience with other containerization technology is an asset Solid understanding of both general and Kubernetes networking/firewall concepts and their role with regards to Kubernetes infrastructure and application delivery Experience with complex IT infrastructure architecture planning, design, and implementation Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash Ability to develop and maintain positive working relationships Ability to work in a team environment and independently as needed Ability to adapt to change and work well under pressure Ability to multitask and manage numerous projects Ability to take on internal operational initiatives as a prime or lead Excellent communication, organizational, interpersonal, problem solving, and documentation skills Experience running and supporting a global 24x7 internet based service or product is considered an asset Service management certifications such as ITIL is considered an asset Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team! British Columbia - Base salary range $105,000—$135,000 CAD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Kubernetes Systems Administrator – L3 at Global Relay. Skills: Kubernetes infrastructure, Systems administration, Automation. Assist design Kubernetes infrastructure. Assist provisioning Kubernetes infrastructure", "postedDate" : "2026-06-14T08:21:53.456", "createdAt" : "2026-06-14T08:21:53.456", "lastUpdated" : "2026-06-15T09:12:59.388", "ingestTimestamp" : "2026-06-14T08:21:53.456", "mongoId" : "6a2c91ad74d8ee00a0983be8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Kubernetes administration", "Containerization", "Networking concepts", "Firewall concepts", "Scripting", "System use guides", "Run books", "Adaptability", "Multitasking", "Kubernetes infrastructure", "Systems administration", "Automation", "Infrastructure design", "Service maintenance", "Automation implementation", "Incident troubleshooting", "Problem management", "Service request management", "Incident management", "Change management", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "IT Operational processes", "ITIL", "Kubernetes distributions" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ad74d8ee00a0983bc6", "title" : "Cyber Security Specialist - L2", "company" : "Global Relay", "industry" : "Cybersecurity", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Cyber Security Specialist in London, UK, adjusted for the technology industry and full-time employment." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T10:15:30.538", "fingerprint" : "62e09d41d3976e6b06c279fecb233445baef5c742d5f9fb19204fd94aabbcb24", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5727338004", "externalId" : "5727338004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Firewalls, Intrusion detection, Antivirus, Anti-malware, SIEM, Two-factor authentication, Biometric authentication, Server hardening, Network device hardening, Windows servers, Linux servers, Network switches, Network routers, VPNs, DR systems", "professionalSkills" : [ "Root cause analysis", "Incident management", "Problem management", "Change management" ], "hardSkillsList" : [ "Security event analysis", "Data analysis", "Vulnerability detection", "Vulnerability assessment", "Penetration testing", "Log management", "Mobile device control" ], "hardSkills" : [ { "name" : "Security event analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Vulnerability detection", "level" : "intermediate" }, { "name" : "Vulnerability assessment", "level" : "intermediate" }, { "name" : "Penetration testing", "level" : "intermediate" }, { "name" : "Log management", "level" : "intermediate" }, { "name" : "Mobile device control", "level" : "intermediate" } ], "majorSkills" : "Security incident response, Security infrastructure maintenance, Security event analysis", "majorSkillsList" : [ "Security incident response", "Security infrastructure maintenance", "Security event analysis" ], "coreResponsibilities" : "Provide second level support, Action escalated security incidents, Action escalated service requests, Review security related events, Assess security related events, Prioritize security related events, Perform audit functions, Perform analysis functions, Evaluate security software, Install security software, Maintain security software, Develop process documentation, Maintain process documentation, Assist security audits, Assist enforcement security policies, Participate security awareness initiatives, Administer firewall rule changes, Administer firewall patches, Administer firewall updates", "teamCollaboration" : "Security team monitoring; Operations/DevOps team members", "domainKnowledge" : "Information security systems; Communication protocols; ITIL framework", "domainList" : [ "information-security-systems", "communication-protocols", "itil-framework" ], "domainSpecificKnowledge" : [ "Information security systems", "Communication protocols", "ITIL framework" ], "toolProficiency" : [ "SIEM tools", "Firewalls", "Ticketing system" ], "communicationSkills" : "Written skills; Documentation skills", "documentationSkills" : "Process documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "specialRequirements" : "Right to work UK", "qualificationsBasic" : "2-5 years experience core security systems, 2-5 years experience core infrastructure, Proven experience analysis security events, Certification security technologies", "qualificationsPreferred" : "Experience using ticketing system", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: The Cyber Security Specialist 2 provides second level response to security threats and vulnerabilities. This position analyzes event logs, system logs, and other data sources to determine the root cause of security events and provide recommendations to resolve the events. This position also designs, plans, implements, and maintains assigned components of Global Relay’s security infrastructure. Your responsibilities: Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment Provide second level support by actioning escalated security incidents and service requests in a timely manner Review, assess, and prioritize security related events based on severity and criticality Perform audit and analysis functions on internal and external data sources Evaluate, install, and maintain security related software and tools to ensure best of class monitoring and protection of systems and applications; examples include vulnerability detection, assessment and mitigation tools, penetration testing tools, log management and monitoring tools, in-house developed security applications, intrusion detection and prevention systems, mobile computing device controls, VPNs and DR systems Develop and maintain process documentation Assist with Global Relay security audits Assist with the enforcement of security policies Participate in security awareness initiatives Administer firewall rule changes, patches, and updates aligned with the change management process About you: 2-5 years hands-on experience working with core information security systems such as firewalls, intrusion detection and prevention implementations, antivirus and anti-malware solutions, SIEM solutions, two-factor and biometric authentication solutions, and server and network device hardening 2-5 years of hands-on experience working with core infrastructure and networking components such as Windows and Linux servers, L2-L3 network switches and routers Proven experience performing analysis of security events to determine root cause and provide resolution Certification in security technologies such as SIEM tools, firewalls, networking, etc. Excellent understanding of a wide variety of communication protocols Experience using an internal and external ticketing system for ITIL-based incident, problem and change management Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc. Excellent verbal, written and documentation skills Methodical and creative approach to problem-solving Superior time management and prioritizing ability Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Cyber Security Specialist - L2 at Global Relay. Skills: Security incident response, Security infrastructure maintenance, Security event analysis. Provide second level support. Action escalated security incidents", "postedDate" : "2026-06-14T08:48:51.475", "createdAt" : "2026-06-14T08:48:51.475", "lastUpdated" : "2026-06-15T10:15:30.538", "ingestTimestamp" : "2026-06-14T08:48:51.475", "mongoId" : "6a2c91ad74d8ee00a0983bc6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Security event analysis", "Data analysis", "Vulnerability detection", "Vulnerability assessment", "Penetration testing", "Log management", "Mobile device control", "Security incident response", "Security infrastructure maintenance", "Root cause analysis", "Incident management", "Problem management", "Change management", "Information security systems", "Communication protocols", "ITIL framework", "SIEM tools", "Firewalls", "Ticketing system" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3086dcf292fd229c083e7f", "title" : "Carrier Account Manager", "company" : "Spot Inc.", "salary" : { "min" : 50000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tempe, Arizona, United States", "locations" : [ "Tempe", "Arizona", "United States" ], "timestamp" : "2026-06-16T12:43:11.756", "fingerprint" : "0dd4bba30fc96f68a420f845e56a52121385f8114a5561a7594f7c9b8a567483", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://spotinc.com/careers/applynow/?gh_jid=4689610006", "externalId" : "4689610006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tempe", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4255117,-111.9400160" } ], "locationText" : "Tempe, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "coreResponsibilities" : "Manage and grow a portfolio of carrier accounts, Develop and maintain strong relationships with key stakeholders, Identify and pursue new business opportunities within existing, Negotiate and close deals to drive revenue growth, Collaborate with internal teams to ensure client satisfaction, Analyze market trends and competitor activities, Provide market insights and feedback to the sales, Achieve and exceed sales targets and KPIs", "teamCollaboration" : "Internal teams; Sales team", "outcomesObjectives" : "Grow revenue from carrier accounts; Achieve sales targets and KPIs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About The Role: Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement. Responsibilities: BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships. CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities. RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals. FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers’ freight needs. RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met. COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries. Qualifications: Bachelor's degree. Sales and or customer service experience preferred. Knowledge in the logistics industry preferred. Skills: Ability to thrive in a fast-paced environment and meet performance metrics. Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience. Entrepreneurial and competitive spirit, passion, self-motivation. Organization and attention to detail. Adaptability, multi-tasking ability, sense of urgency. Confident decision-making skills, problem-solving ability, and issue resolution skills. Additional Information: $50,000 base pay; plus commission This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible. Onsite 5 days a week - Tempe, Arizona #LI-HT1 Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success. Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.", "summaryDescription" : "Carrier Account Manager at Spot Inc.. Manage and grow a portfolio of carrier accounts. Develop and maintain strong relationships with key stakeholders", "postedDate" : "2026-06-16T01:21:22.832", "createdAt" : "2026-06-16T01:21:22.832", "lastUpdated" : "2026-06-16T12:43:11.756", "ingestTimestamp" : "2026-06-16T01:21:22.832", "mongoId" : "6a3086dcf292fd229c083e7f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 50000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306afff292fd229cfceb59", "title" : "Knowledge Engineer (Documentation, Context, Eng & Arch)", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 150000.0, "max" : 220000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Knowledge Engineer in New York, adjusted for the media industry and a large company size." }, "location" : "New York, NEW YORK, United States", "locations" : [ "New York", "NEW YORK", "United States" ], "timestamp" : "2026-06-16T10:15:21.357", "fingerprint" : "11fcafddaaa1da5735adb4a1764fa78b4cd15d9f27571156fb2347fe2b07b0dc", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132247659-knowledge-engineer-documentation-context-eng-arch-", "externalId" : "744000132247659", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Python, Java, Go, JavaScript, TypeScript, SQL, NoSQL, REST, GraphQL, GRPC, Cloud platforms, AWS, Azure, GCP, Kubernetes, Docker, CI/CD, Git, Linux, Shell scripting, Knowledge graphs, Semantic technologies, LLMs, NLP, AI/ML", "professionalSkills" : [ "System design", "API design", "Data modeling", "Technical writing", "Knowledge management" ], "hardSkillsList" : [ "Documentation strategy", "Information architecture", "Content management", "Technical documentation", "Knowledge representation" ], "hardSkills" : [ { "name" : "Documentation strategy", "level" : "intermediate" }, { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Technical documentation", "level" : "intermediate" }, { "name" : "Knowledge representation", "level" : "intermediate" } ], "majorSkills" : "Documentation, Knowledge Engineering, System Architecture", "majorSkillsList" : [ "Documentation", "Knowledge Engineering", "System Architecture" ], "coreResponsibilities" : "Develop and maintain comprehensive documentation, Create and manage knowledge bases, Design and implement documentation strategies, Collaborate with engineering teams, Define documentation standards, Improve documentation quality, Ensure documentation accuracy, Contribute to engineering architecture discussions, Develop content for various audiences, Manage documentation lifecycles, Integrate documentation into development workflows, Gather feedback on documentation", "teamCollaboration" : "Engineering teams; Product managers; Technical writers; Cross-functional teams", "projectManagementSkills" : [ "Agile methodologies", "Scrum", "Roadmap planning" ], "domainKnowledge" : "Large-scale systems; Knowledge graphs; Semantic technologies; LLMs; NLP; AI/ML; Cloud-native architecture; Microservices architecture", "domainList" : [ "large-scale-systems", "knowledge-graphs", "semantic-technologies", "llms", "nlp", "ai-ml", "cloud-native-architecture", "microservices-architecture" ], "domainSpecificKnowledge" : [ "Large-scale systems", "Knowledge graphs", "Semantic technologies", "LLMs", "NLP", "AI/ML", "Cloud-native architecture", "Microservices architecture" ], "toolProficiency" : [ "Confluence", "JIRA", "Git", "CI/CD tools" ], "communicationSkills" : "Technical writing; Presentation skills", "documentationSkills" : "Technical documentation; API documentation; Architecture diagrams; User guides; Knowledge base articles", "continuousLearning" : "Professional development; Training opportunities", "innovationCreativity" : "Process improvement; New documentation tools", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Analytical thinking", "outcomesObjectives" : "Improve developer productivity; Enhance product understanding; Reduce support tickets", "qualificationsBasic" : "5+ years experience, Bachelor's degree, Experience with documentation, Experience with context, Experience with engineering architecture", "qualificationsPreferred" : "Master's degree preferred, Experience with large-scale systems preferred, Experience with knowledge graphs preferred, Experience with semantic technologies preferred, Experience with LLMs preferred, Experience with NLP preferred, Experience with AI/ML preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. As a Knowledge Engineer, your role is to help transform a complex and evolving technical ecosystem into something engineers can successfully navigate, understand, and build on top of. You will be a founding member of the Builder Enablement teamat the intersection of architecture, engineering, and enablement - partnering with architects and builders to capture not just what systems exist, but how they fit together, why they work the way they do, and how other teams can effectively use them. This is not a traditional documentation role, although you will be responsible for Technical Writing. You won’t simply document decisions after they’re made - you’ll help shape how technical knowledge is structured, communicated, and consumed across the organization. That means asking the right questions, identifying missing context, and turning fragmented information into clear, actionable understanding. Your output may take many forms: architecture narratives, onboarding guides, technical playbooks, diagrams, knowledge maps, or AI-friendly documentation structures. The goal is always the same: reduce ambiguity, improve discoverability, and help engineers move effectively through complex systems. As AI becomes an increasingly important interface for engineering work, you’ll also help ensure our technical knowledge is organized and expressed in ways that are consumable not just by humans, but by intelligent tooling and agent-based workflows as well. Part technical writer, part information architect, part systems translator: you’ll help create the connective tissue that turns architecture into shared understanding. Responsibilities: * Partner with architects, engineers, and platform teams to capture and communicate: * System architectures and interactions * Engineering patterns and implementation approaches * Platform capabilities and constraints * The reasoning and tradeoffs behind technical decisions * Create and maintain clear, consumable technical artifacts such as: * Architecture overviews * Technical narratives and roadmaps * Reference documentation * Knowledge maps and information hierarchies * Engineering onboarding and enablement materials * Conduct interviews, workshops, and collaborative discovery sessions with engineering teams to extract institutional knowledge and translate it into reusable understanding * Help structure technical information in ways that are: * Easy for engineers to navigate and apply * Consistent across related systems and domains * Increasingly consumable by AI-assisted tooling and agent-based workflows * Work with Builder Enablement architects and engineers to transform evolving architectural concepts into practical, actionable guidance for development teams * Identify ambiguity, gaps, or fragmentation in technical knowledge and proactively improve clarity, discoverability, and consistency across engineering artifacts * Create lightweight diagrams, workflows, and visual representations that improve comprehension and system understanding, prioritizing clarity and usability over presentation polish * Help ensure that architectural guidance, standards, and paved paths are clearly articulated, internally consistent, and practically adoptable * Leverage modern AI tools and workflows to accelerate knowledge synthesis, organization, and maintenance * Act as a steward of engineering knowledge and information hierarchy, helping ensure that teams can effectively discover, understand, and apply shared architectural guidance over time ## Qualifications * Bachelor’s degree in Computer Science, Engineering, Technical Communication, or a related field, or equivalent practical experience. You will likely need 5+ years of professional experience to be successful in this role. * Strong understanding of how modern engineering organizations design, build, deploy, and operate software systems * Experience as a software engineer, systems engineer, platform engineer, solutions architect, technical writer, or similar role involving deep engagement with technical systems * Proven ability to translate complex technical systems and architectural concepts into clear, structured, and useful documentation or knowledge artifacts * Demonstrated ability to work across engineering, architecture, platform, and product teams to synthesize information from multiple perspectives * Strong systems-thinking skills and the ability to understand relationships across services, platforms, and organizational boundaries * Familiarity with modern engineering ecosystems, including: * Cloud platforms and distributed systems * APIs and service-oriented architectures * CI/CD and developer workflows * Infrastructure-as-code and platform engineering concepts * Strong written communication skills with a focus on clarity, structure, audience awareness, and practical usability * Ability to ask thoughtful questions, identify missing context, and help teams clarify and communicate technical concepts effectively * Comfort operating in evolving environments where systems, processes, and organizational structures may still be emerging * Familiarity with modern AI-assisted workflows and the ability to leverage AI tools to support technical writing, knowledge synthesis, organization, and discoverability * A strong focus on usefulness and enablement—creating artifacts that help engineers make decisions and move effectively through complex technical environments * Strong organizational instincts and attention to information hierarchy, discoverability, and long-term maintainability * Deep curiosity about how systems fit together and how technical knowledge can be made more understandable, navigable, and actionable * We recognize that strong candidates may not meet every qualification listed above. If you have relevant experience helping engineers understand and navigate complex technical systems, we encourage you to apply. Desired Characteristics: * Experience supporting platform engineering, developer enablement, enterprise architecture, or internal engineering ecosystems * Experience building or scaling engineering knowledge systems, internal documentation frameworks, or technical enablement programs * Experience creating technical narratives, architectural overviews, or onboarding materials for both technical and cross-functional audiences * Familiarity with agent-friendly documentation structures, semantic knowledge organization, or AI-assisted developer experiences * Ability to create lightweight diagrams and visual representations that improve understanding of systems and workflows * Strong intuition for what makes technical guidance genuinely useful, discoverable, and adoptable for engineers * Experience working in large, federated engineering organizations with many interconnected systems and teams * Comfort navigating ambiguity and helping create clarity in fast-moving or evolving technical environments * Experience collaborating closely with architects, platform teams, and engineers to shape how technical knowledge is communicated and consumed * Background balancing technical depth with accessibility, helping bridge the gap between engineering implementation details and broader organizational understanding Additional Requirements: * Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140,000 - $165,000 (bonus eligible) We are accepting applications for this position on an ongoing basis. ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.", "summaryDescription" : "Knowledge Engineer (Documentation, Context, Eng & Arch) at NBCUniversal. Skills: Documentation, Knowledge Engineering, System Architecture. Develop and maintain comprehensive documentation. Create and manage knowledge bases", "postedDate" : "2026-06-15T16:48:00.000", "createdAt" : "2026-06-16T00:00:21.205", "lastUpdated" : "2026-06-16T10:15:21.357", "ingestTimestamp" : "2026-06-16T00:00:21.205", "mongoId" : "6a306afff292fd229cfceb59", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 220000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Documentation strategy", "Information architecture", "Content management", "Technical documentation", "Knowledge representation", "Documentation", "Knowledge Engineering", "System Architecture", "System design", "API design", "Data modeling", "Technical writing", "Knowledge management", "Agile methodologies", "Scrum", "Roadmap planning", "Large-scale systems", "Knowledge graphs", "Semantic technologies", "LLMs", "NLP", "AI/ML", "Cloud-native architecture", "Microservices architecture", "Confluence", "JIRA", "Git", "CI/CD tools" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304ff2f292fd229ceeb32a", "title" : "Knowledge Engineer (Documentation, Context, Eng & Arch)", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 145000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Knowledge Engineer in New York, adjusted for the media industry and a large company size." }, "location" : "New York, NEW YORK, United States", "locations" : [ "New York", "NEW YORK", "United States" ], "timestamp" : "2026-06-16T05:52:22.079", "fingerprint" : "4d8113ece1326cdf88feb2f1c070ecd0f034330123bbe05095c41543e642a5a1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132247659-knowledge-engineer-documentation-context-eng-arch-", "externalId" : "744000132247659", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Python, Go, Bash, AWS, Kubernetes, Docker, Terraform, Ansible, Jenkins, GitLab CI, Prometheus, Grafana, ELK Stack, PostgreSQL, MySQL, NoSQL, Linux", "professionalSkills" : [ "System design", "Architecture design", "Troubleshooting", "Performance tuning", "Security best practices" ], "hardSkillsList" : [ "Distributed systems", "Cloud computing", "CI/CD", "Containerization", "Infrastructure as code", "Monitoring", "Logging", "Database administration", "Scripting" ], "hardSkills" : [ { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Cloud computing", "level" : "intermediate" }, { "name" : "CI/CD", "level" : "intermediate" }, { "name" : "Containerization", "level" : "intermediate" }, { "name" : "Infrastructure as code", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Logging", "level" : "intermediate" }, { "name" : "Database administration", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" } ], "majorSkills" : "Cloud infrastructure, DevOps, System architecture", "majorSkillsList" : [ "Cloud infrastructure", "DevOps", "System architecture" ], "coreResponsibilities" : "Design and implement scalable infrastructure, Develop and maintain CI/CD pipelines, Automate infrastructure provisioning and management, Monitor system performance and availability, Troubleshoot and resolve infrastructure issues, Implement and enforce security best practices, Collaborate with engineering teams, Document infrastructure design and procedures", "teamCollaboration" : "Engineering teams; Cross-functional teams", "projectManagementSkills" : [ "Agile", "Scrum" ], "domainKnowledge" : "Large-scale systems; Cloud platforms; CI/CD pipelines; Containerization technologies; Infrastructure as code", "domainList" : [ "large-scale-systems", "cloud-platforms", "ci-cd-pipelines", "containerization-technologies", "infrastructure-as-code" ], "domainSpecificKnowledge" : [ "Large-scale systems", "Cloud platforms", "CI/CD pipelines", "Containerization technologies", "Infrastructure as code" ], "toolProficiency" : [ "AWS", "Kubernetes", "Docker", "Terraform", "Ansible", "Jenkins", "GitLab CI", "Prometheus", "Grafana", "ELK Stack" ], "documentationSkills" : "Technical writing; Architecture diagrams", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Performance tuning", "qualificationsBasic" : "5+ years of experience, Bachelor's degree in Computer Science, Experience with large-scale distributed systems, Experience with cloud platforms, Experience with CI/CD pipelines, Experience with containerization technologies, Experience with infrastructure as code", "qualificationsPreferred" : "Master's degree or PhD, Experience with Kubernetes, Experience with monitoring and logging tools, Experience with security best practices, Experience with performance tuning, Experience with database administration", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. As a Knowledge Engineer, your role is to help transform a complex and evolving technical ecosystem into something engineers can successfully navigate, understand, and build on top of. You will be a founding member of the Builder Enablement teamat the intersection of architecture, engineering, and enablement - partnering with architects and builders to capture not just what systems exist, but how they fit together, why they work the way they do, and how other teams can effectively use them. This is not a traditional documentation role, although you will be responsible for Technical Writing. You won’t simply document decisions after they’re made - you’ll help shape how technical knowledge is structured, communicated, and consumed across the organization. That means asking the right questions, identifying missing context, and turning fragmented information into clear, actionable understanding. Your output may take many forms: architecture narratives, onboarding guides, technical playbooks, diagrams, knowledge maps, or AI-friendly documentation structures. The goal is always the same: reduce ambiguity, improve discoverability, and help engineers move effectively through complex systems. As AI becomes an increasingly important interface for engineering work, you’ll also help ensure our technical knowledge is organized and expressed in ways that are consumable not just by humans, but by intelligent tooling and agent-based workflows as well. Part technical writer, part information architect, part systems translator: you’ll help create the connective tissue that turns architecture into shared understanding. Responsibilities: * Partner with architects, engineers, and platform teams to capture and communicate: * System architectures and interactions * Engineering patterns and implementation approaches * Platform capabilities and constraints * The reasoning and tradeoffs behind technical decisions * Create and maintain clear, consumable technical artifacts such as: * Architecture overviews * Technical narratives and roadmaps * Reference documentation * Knowledge maps and information hierarchies * Engineering onboarding and enablement materials * Conduct interviews, workshops, and collaborative discovery sessions with engineering teams to extract institutional knowledge and translate it into reusable understanding * Help structure technical information in ways that are: * Easy for engineers to navigate and apply * Consistent across related systems and domains * Increasingly consumable by AI-assisted tooling and agent-based workflows * Work with Builder Enablement architects and engineers to transform evolving architectural concepts into practical, actionable guidance for development teams * Identify ambiguity, gaps, or fragmentation in technical knowledge and proactively improve clarity, discoverability, and consistency across engineering artifacts * Create lightweight diagrams, workflows, and visual representations that improve comprehension and system understanding, prioritizing clarity and usability over presentation polish * Help ensure that architectural guidance, standards, and paved paths are clearly articulated, internally consistent, and practically adoptable * Leverage modern AI tools and workflows to accelerate knowledge synthesis, organization, and maintenance * Act as a steward of engineering knowledge and information hierarchy, helping ensure that teams can effectively discover, understand, and apply shared architectural guidance over time ## Qualifications * Bachelor’s degree in Computer Science, Engineering, Technical Communication, or a related field, or equivalent practical experience. You will likely need 5+ years of professional experience to be successful in this role. * Strong understanding of how modern engineering organizations design, build, deploy, and operate software systems * Experience as a software engineer, systems engineer, platform engineer, solutions architect, technical writer, or similar role involving deep engagement with technical systems * Proven ability to translate complex technical systems and architectural concepts into clear, structured, and useful documentation or knowledge artifacts * Demonstrated ability to work across engineering, architecture, platform, and product teams to synthesize information from multiple perspectives * Strong systems-thinking skills and the ability to understand relationships across services, platforms, and organizational boundaries * Familiarity with modern engineering ecosystems, including: * Cloud platforms and distributed systems * APIs and service-oriented architectures * CI/CD and developer workflows * Infrastructure-as-code and platform engineering concepts * Strong written communication skills with a focus on clarity, structure, audience awareness, and practical usability * Ability to ask thoughtful questions, identify missing context, and help teams clarify and communicate technical concepts effectively * Comfort operating in evolving environments where systems, processes, and organizational structures may still be emerging * Familiarity with modern AI-assisted workflows and the ability to leverage AI tools to support technical writing, knowledge synthesis, organization, and discoverability * A strong focus on usefulness and enablement—creating artifacts that help engineers make decisions and move effectively through complex technical environments * Strong organizational instincts and attention to information hierarchy, discoverability, and long-term maintainability * Deep curiosity about how systems fit together and how technical knowledge can be made more understandable, navigable, and actionable * We recognize that strong candidates may not meet every qualification listed above. If you have relevant experience helping engineers understand and navigate complex technical systems, we encourage you to apply. Desired Characteristics: * Experience supporting platform engineering, developer enablement, enterprise architecture, or internal engineering ecosystems * Experience building or scaling engineering knowledge systems, internal documentation frameworks, or technical enablement programs * Experience creating technical narratives, architectural overviews, or onboarding materials for both technical and cross-functional audiences * Familiarity with agent-friendly documentation structures, semantic knowledge organization, or AI-assisted developer experiences * Ability to create lightweight diagrams and visual representations that improve understanding of systems and workflows * Strong intuition for what makes technical guidance genuinely useful, discoverable, and adoptable for engineers * Experience working in large, federated engineering organizations with many interconnected systems and teams * Comfort navigating ambiguity and helping create clarity in fast-moving or evolving technical environments * Experience collaborating closely with architects, platform teams, and engineers to shape how technical knowledge is communicated and consumed * Background balancing technical depth with accessibility, helping bridge the gap between engineering implementation details and broader organizational understanding Additional Requirements: * Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140,000 - $165,000 (bonus eligible) We are accepting applications for this position on an ongoing basis. ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.", "summaryDescription" : "Knowledge Engineer (Documentation, Context, Eng & Arch) at NBCUniversal. Skills: Cloud infrastructure, DevOps, System architecture. Design and implement scalable infrastructure. Develop and maintain CI/CD pipelines", "postedDate" : "2026-06-15T16:48:00.000", "createdAt" : "2026-06-15T21:43:30.140", "lastUpdated" : "2026-06-16T05:52:22.079", "ingestTimestamp" : "2026-06-15T21:43:30.140", "mongoId" : "6a304ff2f292fd229ceeb32a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 215000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Distributed systems", "Cloud computing", "CI/CD", "Containerization", "Infrastructure as code", "Monitoring", "Logging", "Database administration", "Scripting", "Cloud infrastructure", "DevOps", "System architecture", "System design", "Architecture design", "Troubleshooting", "Performance tuning", "Security best practices", "Agile", "Scrum", "Large-scale systems", "Cloud platforms", "CI/CD pipelines", "Containerization technologies", "AWS", "Kubernetes", "Docker", "Terraform", "Ansible", "Jenkins", "GitLab CI", "Prometheus", "Grafana", "ELK Stack" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a6af292fd229cf505b1", "title" : "Senior Software Engineer - Docs Engineering - Documentation", "company" : "Elastic", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in the UK Technology industry, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-16T11:44:34.538", "fingerprint" : "45b3bafc4c9fbf4aca7d6146066d87d40ef141da114f8a5faca1b3b1762d01ef", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.elastic.co/jobs?gh_jid=8008489&gh_jid=8008489", "externalId" : "8008489", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a Senior Software Engineer to join our Docs Engineering Team. In this role, you will bring your technical expertise to our distributed team in order to build, maintain, and support our documentation platform, tooling and pipelines. You will also work alongside a variety of stakeholders to understand business needs, plan and design solutions, and rollout and promote systems and processes. Versatility and an interest in working across a range of projects and programming languages, is essential. We are looking for a formidable systems thinker, a polyglot engineer who views programming languages as tools rather than identities. Someone who knows how to build software using the right methods, both established and new. and who has a drive to improve efficiency and automation through intelligent and informed choices. The Docs Engineering Team is responsible for making available documentation to both internal and external users across the entire Elastic ecosystem. We do this by providing utilities, platforms and processes by which documentation can be authored, organized and delivered in both traditional and emerging ways. So as part of our Docs Engineering Team, you won't just be maintaining a platform, you'll be building the sophisticated tooling and pipelines that deliver documentation to the world. You will have the autonomy to help lead the effort in redefining how technical documentation is authored and delivered. If you are a self-motivated engineer who enjoys solving high-level architectural puzzles and isn't afraid to get their hands dirty across different stacks, we want to talk to you. Prior experience with the Elastic product suite is not essential, but is beneficial. What You Will Be Doing You'll be developing, maintaining, and supporting software that bridges the gap between content creation and high-scale delivery. You'll work in a multi-language environment across a range of technologies. You'll leverage AI-assisted coding and emerging tools to radically improve engineering efficiency and automation. You'll work alongside with the Product Team and other stakeholders to translate business needs into elegant, scalable deployment patterns and processes. You'll maintain a relentless focus on usability, ensuring our documentation platforms provide a world-class experience for developers. What You Bring You have proven experience in building, releasing, supporting and maintaining software products for a broad user base. You have a minimum 8 years of recent software engineering experience, with proficiency in a variety of programming languages. You are comfortable with AI-assisted coding and have a drive to integrate these tools into the modern development lifecycle. You can demonstrate a deep understanding of industry best practices, complex architectures, and the nuances of distributed systems. You have a strong focus on usability and developer experience. You have a genuine interest in technology. You have excellent communication, collaboration, and interpersonal skills. You can think clearly, work independently, and collaborate effectively across a remote, global team. Ideally, you also have prior experience of Elastic products (though this is not essential). Compensation for this role is in the form of base salary. This role does not have a variable compensation component. At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets. The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position. The typical starting salary range for this role is: €55.800—€88.300 EUR Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U. S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.", "summaryDescription" : "Senior Software Engineer - Docs Engineering - Documentation at Elastic", "postedDate" : "2026-06-15T23:28:30.112", "createdAt" : "2026-06-15T23:28:30.112", "lastUpdated" : "2026-06-16T11:44:34.538", "ingestTimestamp" : "2026-06-15T23:28:30.112", "mongoId" : "6a305a6af292fd229cf505b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a25145374d8ee00a00bb369", "title" : "Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services Australia Pty Ltd", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T00:55:38.724", "fingerprint" : "215f83d4baf92237a7526340281af7ea6f4f60e3b3b81fb5e8d07800f2bec392", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441540/apply", "externalId" : "6848a1ed-03fd-448c-825f-45e26cd76529", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer ownership", "Account ownership", "Problem solving", "Strategic planning" ], "hardSkillsList" : [ "Incident response", "Technical troubleshooting", "Runbook development", "Response plan development" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Runbook development", "level" : "intermediate" }, { "name" : "Response plan development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Incident Response, Customer Support", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Support" ], "coreResponsibilities" : "Drive resolution of large scale customer impacting incidents, Drive critical, complex customer escalations, Provide critical incident response/management, Lead calls with internal/external participants, Contribute to Problem Records, Conduct continuous real-time proactive monitoring, Prioritize, manage, and own customer issues, Monitor and manage communications during high impact events, Collaborate with key stakeholders across AWS, Improve customer experience, Develop mechanisms that support operational excellence, Lead projects and teams, Drive operational improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot recurring platform issues, Own projects to drive improvements, Mentor peers, Perform other duties as required", "teamCollaboration" : "Cross-functional teams; Engineering Teams; Internal/external participants", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Cloud technologies; Distributed architectures; Mission critical applications", "domainList" : [ "cloud-technologies", "distributed-architectures", "mission-critical-applications" ], "domainSpecificKnowledge" : [ "Cloud technologies", "Distributed architectures", "Mission critical applications" ], "communicationSkills" : "Written communication; Verbal communication; Presenting to audience; Convey key details", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Analytical acumen; Logical problem solving; Critical thinking; Troubleshoot recurring platform issues", "specialRequirements" : "Work weekends, Work public holidays", "qualificationsBasic" : "Business level Spanish and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or related field (or 6+ years relevant work experience), Professional oral and written communication skills", "qualificationsPreferred" : "Industry specific accredited certification(s), AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review complex technical details", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Spanish and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response at Amazon Web Services Australia Pty Ltd. Skills: Incident Management, Incident Response, Customer Support. Drive resolution of large scale customer impacting incidents. Drive critical, complex customer escalations", "postedDate" : "2026-06-13T10:47:22.538", "createdAt" : "2026-06-13T10:47:22.538", "lastUpdated" : "2026-06-15T00:55:38.724", "ingestTimestamp" : "2026-06-13T10:47:22.538", "mongoId" : "6a25145374d8ee00a00bb369", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441540/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident response", "Technical troubleshooting", "Runbook development", "Response plan development", "Leadership", "Mentoring", "Critical thinking", "Incident Management", "Incident Response", "Customer Support", "Customer ownership", "Account ownership", "Problem solving", "Strategic planning", "Project management", "Cloud technologies", "Distributed architectures", "Mission critical applications", "AWS Associate level certifications" ], "skillCount" : 19, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Technologies" }, { "id" : "6a305a6af292fd229cf505b2", "title" : "Senior Software Engineer - Docs Engineering - Documentation", "company" : "Elastic", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 130000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in the UK Technology industry, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-16T08:56:28.209", "fingerprint" : "9f8d6545d6082185054b2bed12c969df6fbfac0e767ba19ee098104c882a33b8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.elastic.co/jobs?gh_jid=8008485&gh_jid=8008485", "externalId" : "8008485", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a Senior Software Engineer to join our Docs Engineering Team. In this role, you will bring your technical expertise to our distributed team in order to build, maintain, and support our documentation platform, tooling and pipelines. You will also work alongside a variety of stakeholders to understand business needs, plan and design solutions, and rollout and promote systems and processes. Versatility and an interest in working across a range of projects and programming languages, is essential. We are looking for a formidable systems thinker, a polyglot engineer who views programming languages as tools rather than identities. Someone who knows how to build software using the right methods, both established and new. and who has a drive to improve efficiency and automation through intelligent and informed choices. The Docs Engineering Team is responsible for making available documentation to both internal and external users across the entire Elastic ecosystem. We do this by providing utilities, platforms and processes by which documentation can be authored, organized and delivered in both traditional and emerging ways. So as part of our Docs Engineering Team, you won't just be maintaining a platform, you'll be building the sophisticated tooling and pipelines that deliver documentation to the world. You will have the autonomy to help lead the effort in redefining how technical documentation is authored and delivered. If you are a self-motivated engineer who enjoys solving high-level architectural puzzles and isn't afraid to get their hands dirty across different stacks, we want to talk to you. Prior experience with the Elastic product suite is not essential, but is beneficial. What You Will Be Doing You'll be developing, maintaining, and supporting software that bridges the gap between content creation and high-scale delivery. You'll work in a multi-language environment across a range of technologies. You'll leverage AI-assisted coding and emerging tools to radically improve engineering efficiency and automation. You'll work alongside with the Product Team and other stakeholders to translate business needs into elegant, scalable deployment patterns and processes. You'll maintain a relentless focus on usability, ensuring our documentation platforms provide a world-class experience for developers. What You Bring You have proven experience in building, releasing, supporting and maintaining software products for a broad user base. You have a minimum 8 years of recent software engineering experience, with proficiency in a variety of programming languages. You are comfortable with AI-assisted coding and have a drive to integrate these tools into the modern development lifecycle. You can demonstrate a deep understanding of industry best practices, complex architectures, and the nuances of distributed systems. You have a strong focus on usability and developer experience. You have a genuine interest in technology. You have excellent communication, collaboration, and interpersonal skills. You can think clearly, work independently, and collaborate effectively across a remote, global team. Ideally, you also have prior experience of Elastic products (though this is not essential). Compensation for this role is in the form of base salary. This role does not have a variable compensation component. At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets. The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position. The typical starting salary range for this role is: €61.100—€96.600 EUR Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U. S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.", "summaryDescription" : "Senior Software Engineer - Docs Engineering - Documentation at Elastic", "postedDate" : "2026-06-15T23:23:10.136", "createdAt" : "2026-06-15T23:23:10.136", "lastUpdated" : "2026-06-16T08:56:28.209", "ingestTimestamp" : "2026-06-15T23:23:10.136", "mongoId" : "6a305a6af292fd229cf505b2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a660774d8ee00a062b91f", "title" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T03:55:52.053", "fingerprint" : "25ae37cc0beb9911eb9aef47f1c37b8ceda01b802af3283a76e5dbf14e970920", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "externalId" : "c7b14860-3b9e-4d9a-9511-058ca0f602ec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning" ], "hardSkillsList" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident Response", "level" : "intermediate" }, { "name" : "Customer Engagement", "level" : "intermediate" }, { "name" : "Technical Troubleshooting", "level" : "intermediate" }, { "name" : "Process Improvement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Customer Support, Technical Resolution", "majorSkillsList" : [ "Incident Management", "Customer Support", "Technical Resolution" ], "coreResponsibilities" : "Drive resolution of customer impacting incidents, Drive customer escalations, Provide incident response/management, Lead calls with participants, Contribute to Problem Records, Conduct real-time proactive monitoring, Prioritize and manage customer issues, Monitor communications during high impact events, Collaborate with AWS stakeholders, Improve customer experience, Develop operational excellence mechanisms, Lead projects to drive improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot platform issues, Own projects to drive improvements, Mentor peers, Perform other duties", "teamCollaboration" : "Collaboration with Engineering Teams; Work with key stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Mission critical applications; Distributed architectures", "domainList" : [ "mission-critical-applications", "distributed-architectures" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Distributed architectures" ], "communicationSkills" : "Written communication; Verbal communication; Oral communication; Professional communication", "documentationSkills" : "Develop runbooks; Develop response plans", "problemSolvingSkills" : "Analytical acumen; Dive deep to solve complex problems; Logical problem solving", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery of critical workloads", "qualificationsBasic" : "Business level Portuguese and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor's degree in CS, Info Sci/Tech, Comm Eng, Business, or related field (or 6+ years relevant work experience)", "qualificationsPreferred" : "AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review technical details and convey to stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Portuguese and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response at Amazon Web Services. Skills: Incident Management, Customer Support, Technical Resolution. Drive resolution of customer impacting incidents. Drive customer escalations", "postedDate" : "2026-06-13T08:34:45.450", "createdAt" : "2026-06-13T08:34:45.450", "lastUpdated" : "2026-06-15T03:55:52.053", "ingestTimestamp" : "2026-06-13T08:34:45.450", "mongoId" : "6a2a660774d8ee00a062b91f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement", "Leadership", "Mentoring", "Critical thinking", "Incident Management", "Customer Support", "Technical Resolution", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning", "Project management", "Mission critical applications", "Distributed architectures", "AWS Associate level certifications" ], "skillCount" : 18, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Technologies" }, { "id" : "6a2c8c8374d8ee00a0975b5a", "title" : "Incident Response Lead", "company" : "WHOOP", "industry" : "Information Security", "salary" : { "min" : 130000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "certifications" : [ "GCIH", "GCFA", "CISSP" ], "timestamp" : "2026-06-15T12:05:20.732", "fingerprint" : "bddddbefd297cde0f29d2286596a2e145615d870cd25df0e237c4a59536e642a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/90e465bb-f1fb-4763-892e-320780db4f6f/application", "externalId" : "90e465bb-f1fb-4763-892e-320780db4f6f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SIEM, EDR, Cloud security monitoring, Digital forensics, Threat detection", "professionalSkills" : [ "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification" ], "hardSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "SOC operations", "level" : "intermediate" }, { "name" : "Host investigation", "level" : "intermediate" }, { "name" : "Cloud investigation", "level" : "intermediate" }, { "name" : "Log investigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident response, Digital forensics, Threat detection, SOC operations", "majorSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations" ], "coreResponsibilities" : "Lead incident response activities, Serve as incident commander, Partner with SOC, Validate alerts, Guide investigations, Drive containment, Drive eradication, Conduct host investigations, Conduct cloud investigations, Conduct log investigations, Coordinate with forensic firms, Maintain incident response playbooks, Improve escalation procedures, Improve communication workflows, Lead post-incident reviews, Lead root cause analysis, Define remediation actions, Track remediation actions, Develop tabletop exercises, Execute incident simulations, Support breach impact assessments, Support regulatory notification, Improve detection capabilities, Improve response capabilities, Own incident metrics, Own incident reporting, Report response times, Report trends, Report risk reduction", "teamCollaboration" : "24x7 SOC provider; Cross-functional stakeholders; Security, IT, GRC, Legal", "projectManagementSkills" : [ "Remediation tracking" ], "domainKnowledge" : "Cloud-native environments; MITRE ATT&CK; GDPR; HIPAA; PCI", "domainList" : [ "cloud-native-environments", "mitre-att-ck", "gdpr", "hipaa", "pci" ], "domainSpecificKnowledge" : [ "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI" ], "toolProficiency" : [ "SIEM platforms", "EDR tools", "Cloud monitoring" ], "communicationSkills" : "Cross-functional coordination", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "On-call escalation rotation", "outcomesObjectives" : "Systemic risk reduction", "qualificationsBasic" : "7+ years incident response, Lead incident investigations, Host, cloud, log investigations, SIEM platforms expertise, EDR tools expertise, Cloud security monitoring expertise, Work with external SOC, Attack frameworks understanding, GDPR, HIPAA, PCI support, Excellent communication skills, Bachelor's degree or certifications", "qualificationsPreferred" : "GCIH certification, GCFA certification, CISSP certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "At WHOOP, we’re on a mission to unlock human performance and healthspan. Our wearable technology provides personalized insights that help millions of members better understand their bodies and make smarter decisions about training, recovery, and lifestyle. We are seeking a Incident Response Lead to drive security incident response across the enterprise. In this role, you will serve as the primary internal escalation point and hands-on responder for security incidents, partnering closely with WHOOP’s 24x7 SOC provider and cross-functional stakeholders to investigate, contain, and remediate threats. This is a highly technical individual contributor role with significant ownership and visibility across Security, IT, GRC, and Legal. RESPONSIBILITIES: - - Lead hands-on incident response activities, serving as the primary internal escalation point for security events - Serve as the central incident commander across Security, IT, GRC, and Legal during active incidents - Partner with the SOC to validate alerts, guide investigations, and drive containment and eradication efforts - Conduct host, cloud, and log-based investigations, and coordinate with external forensic firms when needed - Maintain and continuously improve incident response playbooks, escalation procedures, and communication workflows - Lead post-incident reviews and root cause analysis, ensuring remediation actions are clearly defined and tracked - Develop and execute tabletop exercises and incident simulations to test and strengthen response readiness - Partner with GRC and Legal to support breach impact assessments and regulatory notification processes - Drive continuous improvement of detection and response capabilities across SIEM, EDR, cloud monitoring, and identity systems - Own incident metrics and reporting, including response times, trends, and systemic risk reduction initiatives - Participate in an on-call escalation rotation to provide after-hours incident leadership when required QUALIFICATIONS: - - 7+ years of experience in incident response, digital forensics, threat detection, or SOC operations - Proven experience leading incident investigations in complex, cloud-native environments - Strong experience conducting host, cloud, and log-based investigations - Hands-on expertise with SIEM platforms, EDR tools, and cloud security monitoring - Experience working with external SOC or MDR providers - Strong understanding of attack frameworks (MITRE ATT&CK) and their application to detection and response - Experience supporting breach response obligations under GDPR, HIPAA, PCI, or similar regulatory frameworks - Excellent communication skills with the ability to coordinate cross-functional stakeholders under pressure - Bachelor’s degree or relevant certifications (GCIH, GCFA, CISSP, or equivalent) This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. ", "summaryDescription" : "Incident Response Lead at WHOOP. Skills: Incident response, Digital forensics, Threat detection, SOC operations. Lead incident response activities. Serve as incident commander", "createdAt" : "2026-06-14T04:00:46.619", "lastUpdated" : "2026-06-15T12:05:20.732", "ingestTimestamp" : "2026-06-14T04:00:46.619", "mongoId" : "6a2c8c8374d8ee00a0975b5a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation", "Leadership", "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification", "Remediation tracking", "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI", "GCIH", "GCFA", "CISSP", "SIEM platforms", "EDR tools", "Cloud monitoring" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "68b706967fc9a711f0f6ee6d", "title" : "Senior Solution Architect, Independant Software Vendors", "company" : "Amazon Web Services", "industry" : "Solutions Architect, Solution Architect, Cloud Computing", "salary" : { "min" : 215000.0, "max" : 310000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Solution Architect at Amazon Web Services in Sydney, Australia, adjusted for seniority and industry." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "timestamp" : "2026-06-15T05:51:33.620", "fingerprint" : "46298931e7968c9aad734663a2da0ffff1124975a031228c70180adbd0aa249d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3069906/apply", "externalId" : "ea89b949-8f6d-4d11-8a0a-05bcd1205451", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud computing, AI, Serverless platforms, Container-based architecture, Microservices architecture", "professionalSkills" : [ "Solution architecture", "Technical strategy", "Workload modernization", "Workload optimization", "Customer engagement", "Technical sales" ], "hardSkillsList" : [ "Cloud architecture design", "Infrastructure implementation", "Application consulting" ], "hardSkills" : [ { "name" : "Cloud architecture design", "level" : "intermediate" }, { "name" : "Infrastructure implementation", "level" : "intermediate" }, { "name" : "Application consulting", "level" : "intermediate" } ], "majorSkills" : "Solution architecture, Cloud platforms, Customer advisory", "majorSkillsList" : [ "Solution architecture", "Cloud platforms", "Customer advisory" ], "coreResponsibilities" : "Provide expert guidance to customers, Advise on strategies for modernizing workloads, Advise on strategies for optimizing workloads, Advise on deploying new solutions, Shape and execute adoption strategy, Build deep adoption of AWS, Build broad use of AWS, Mobilise resources within AWS, Work with partner network, Accelerate customer products, Accelerate customer initiatives, Recommend best-practice cloud architectures, Drive technical solutions discussions, Solve complex technical challenges, Craft scalable cloud architectures, Craft flexible cloud architectures, Craft resilient cloud architectures, Scope customer engagements, Own customer engagements, Define strategy, Execute strategy, Engage technical teams, Act as thought leader, Educate wider community, Share best practices, Present at events, Write white papers, Write blogs, Run workshops, Share voice of customer, Influence roadmap, Serve as technical member, Influence decision makers, Build applications on AWS, Build services on AWS", "teamCollaboration" : "Technical teams; Partner network; Consulting partners; Managed services partners", "domainKnowledge" : "Independent Software Vendors; SaaS platforms; B2B software; Modern technology; Cloud-based solutions; Cloud-native technology; Microservices architecture", "domainList" : [ "independent-software-vendors", "saas-platforms", "b2b-software", "modern-technology", "cloud-based-solutions", "cloud-native-technology", "microservices-architecture" ], "domainSpecificKnowledge" : [ "Independent Software Vendors", "SaaS platforms", "B2B software", "Modern technology", "Cloud-based solutions", "Cloud-native technology", "Microservices architecture" ], "communicationSkills" : "Thought leadership; Presenting; Writing", "documentationSkills" : "White papers; Blogs", "innovationCreativity" : "Deploying innovative solutions", "problemSolvingSkills" : "Solve complex technical challenges", "outcomesObjectives" : "Help customers scale-up; Help customers grow business; Achieve customer success", "qualificationsBasic" : "8+ years technology domain experience, 3+ years applications/infrastructures experience, 10+ years IT development/consulting experience", "qualificationsPreferred" : "5+ years infrastructure architecture experience, 5+ years database architecture experience, 5+ years networking experience, Experience with end user communities, Experience with developer communities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS is seeking an experienced Software Solutions Architect to provide expert guidance to our Independent Software Vendors (ISV) and SaaS platform customers. In this role, you will serve as a trusted advisor, helping Australian B2B software companies scale-up and grow their business on AWS. You understand best practices around modern technology, AI and advanced cloud-based solutions, and provide advice on strategies for modernising and optimising existing workloads and deploying new innovative solutions. You will have the opportunity to help shape and execute a strategy to build deep adoption and broad use of AWS within your customers, and you will do this by mobilising resources within AWS and working with our extensive partner network. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Key job responsibilities - Work directly with customers to accelerate their products and initiatives and recommend best-practice cloud architectures in line with their long-term business outcomes. - Drive technical solutions discussions with your customers, diving deep into the details to solve complex technical challenges and use your knowledge to craft scalable, flexible, and resilient cloud architectures. - Scope and own each customer engagement, with attention towards clear and well-defined objectives and success criteria. - Define and execute on the strategy by engaging highly technical teams (Solutions Architects, Technical Account Managers, AWS professional services consultants and consulting/managed services partners). - Act as a thought leader in the wider community, playing a key role in educating, sharing best practices, presenting at events, writing white papers, blogs, and running workshops. - Share the voice of the customer to influence the roadmap of new features and services for the AWS platform. - Serve as a key technical member of the Solutions Architecture team through influencing decision makers across multiple domains to ensure customer success in building applications and services on the AWS platform which align to long-term business goals. A day in the life Software businesses are investing in cloud-native technology stacks and platforms to iterate faster, increase the velocity of service delivery, achieve a global reach for their products and services, improve their security posture, all whilst keeping the cost to serve and acquire customers as low as possible. Our solutions architects are experienced technologists with technical breadth and depth coupled with strong interpersonal skills. You’ll help our customers define scalable, resilient and secure architectures using the latest technologies provided by AWS and our partners including serverless platforms and container-based, microservices architecture. About the team AWS Global Sales AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - 3+ years of design, implementation, or consulting in applications and infrastructures experience - 10+ years of IT development or implementation/consulting in the software or Internet industries experience Preferred Qualifications: - 5+ years of infrastructure architecture, database architecture and networking experience - Experience working with end user or developer communities Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Solution Architect, Independant Software Vendors at Amazon Web Services. Skills: Solution architecture, Cloud platforms, Customer advisory. Provide expert guidance to customers. Advise on strategies for modernizing workloads", "postedDate" : "2026-06-13T15:39:47.949", "createdAt" : "2026-06-13T15:39:47.949", "lastUpdated" : "2026-06-15T05:51:33.620", "ingestTimestamp" : "2026-06-13T15:39:47.949", "mongoId" : "68b706967fc9a711f0f6ee6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3069906/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Cloud architecture design", "Infrastructure implementation", "Application consulting", "Solution architecture", "Cloud platforms", "Customer advisory", "Technical strategy", "Workload modernization", "Workload optimization", "Customer engagement", "Technical sales", "Independent Software Vendors", "SaaS platforms", "B2B software", "Modern technology", "Cloud-based solutions", "Cloud-native technology", "Microservices architecture" ], "skillCount" : 18, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3059e3f292fd229cf4bc65", "title" : "Junior Incident Manager (m/f/d)", "company" : "Yepoda", "industry" : "Operations", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Incident Manager in Berlin, Germany, adjusted for the e-commerce industry and entry-level experience." }, "location" : "Berlin", "locations" : [ "Berlin" ], "timestamp" : "2026-06-16T11:21:23.293", "fingerprint" : "21d357bc32b639666b62a9e7afe7c82216b6f80ffcc41ef8f49992c13a8f7c2f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/yepoda/36600efe-870f-4343-82c2-ab79d73aee42/application", "externalId" : "36600efe-870f-4343-82c2-ab79d73aee42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Excel, GSheets", "professionalSkills" : [ "Project coordination", "Incident management" ], "majorSkills" : "Incident management, Process improvement", "majorSkillsList" : [ "Incident management", "Process improvement" ], "coreResponsibilities" : "Support coordination and resolution of operational incidents, Monitor and identify disruptions in processes, Escalate issues when needed, Drive structured incident management processes, Ensure clear communication, Ensure documentation, Ensure post-mortems, Maintain incident logs, Maintain root cause documentation, Maintain post-mortem analyses, Assist in defining incident response workflows, Assist in improving incident response workflows, Assist in defining SLAs, Assist in improving SLAs, Assist in defining escalation paths, Assist in improving escalation paths, Support implementation of preventive measures, Support implementation of optimized SOPs, Reduce recurring operational issues, Act as coordination point during incidents, Ensure stakeholders are aligned, Ensure stakeholders are informed", "teamCollaboration" : "Cross-functional coordination", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "K-Beauty; Clean beauty", "domainList" : [ "k-beauty", "clean-beauty" ], "domainSpecificKnowledge" : [ "K-Beauty", "Clean beauty" ], "toolProficiency" : [ "Notion", "Asana", "Monday.com" ], "communicationSkills" : "Clear communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field, 1–2 years in operations, logistics, project coordination, or incident/support roles", "qualificationsPreferred" : "ERP system knowledge is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT YEPODA CLEAN K-BEAUTY INNOVATION. NO COMPROMISES. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably. YOUR TASKS - Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics). - Monitor and identify disruptions in processes and escalate issues when needed. - Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems. - Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement. - Assist in defining and improving incident response workflows, SLAs, and escalation paths. - Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues. - Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed. YOUR PROFILE - Education: Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field. - Experience: 1–2 years in operations, logistics, project coordination, or incident/support roles. - Technical Skills: Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, http://monday.comMonday.com). ERP system knowledge is a plus. - Soft Skills: Strong analytical, coordination, communication, and project management skills. - Hands-on: Eager to learn, take on new challenges, and move the company forward. WHAT WE OFFER - Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team. - Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand. - Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks. - Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery. - We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default. - Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going! - Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy. Would you like to be part of the team? Then we'd love to hear from you! \uD83E\uDEF0✨ Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English. Our Talent Acquisition team will review your application and get back to you as soon as possible. At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.", "summaryDescription" : "Junior Incident Manager (m/f/d) at Yepoda. Skills: Incident management, Process improvement. Support coordination and resolution of operational incidents. Monitor and identify disruptions in processes", "createdAt" : "2026-06-16T00:30:24.415", "lastUpdated" : "2026-06-16T11:21:23.293", "ingestTimestamp" : "2026-06-16T00:30:24.415", "mongoId" : "6a3059e3f292fd229cf4bc65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Incident management", "Process improvement", "Project coordination", "Project management", "K-Beauty", "Clean beauty", "Notion", "Asana", "Monday.com" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a4374d8ee00a0944fb2", "title" : "Sr. Commercial Loan Documentation Specialist", "company" : "OneAZ Credit Union", "industry" : "Banking", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Senior Commercial Loan Documentation Specialist in Phoenix, AZ, adjusted for seniority and industry." }, "location" : "2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 ", "locations" : [ "2355 W Pinnacle Peak Rd", "Phoenix", "AZ 85027" ], "timestamp" : "2026-06-16T02:13:35.933", "fingerprint" : "4a51c5a0e5e4091df3afa780ef2ecbcc83da1230b401bebc476f33f4f91bb5f7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneazcreditunion/jobs/4232873009", "externalId" : "4232873009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL", "professionalSkills" : [ "Loan documentation", "Collateral management", "Lien perfection", "Entity structure guidance", "Process improvement" ], "hardSkillsList" : [ "Commercial loan documentation", "Loan closing", "Collateral securing", "UCC filings", "Deeds of trust", "Guarantees", "Assignments", "Account holds", "Subordination agreements", "Closing instructions", "Loan modifications", "Lien releases", "Collateral perfection", "Loan data audit", "Loan fund disbursement", "Commercial loan closings", "Appraisal review", "Due diligence requests" ], "hardSkills" : [ { "name" : "Commercial loan documentation", "level" : "intermediate" }, { "name" : "Loan closing", "level" : "intermediate" }, { "name" : "Collateral securing", "level" : "intermediate" }, { "name" : "UCC filings", "level" : "intermediate" }, { "name" : "Deeds of trust", "level" : "intermediate" }, { "name" : "Guarantees", "level" : "intermediate" }, { "name" : "Assignments", "level" : "intermediate" }, { "name" : "Account holds", "level" : "intermediate" }, { "name" : "Subordination agreements", "level" : "intermediate" }, { "name" : "Closing instructions", "level" : "intermediate" }, { "name" : "Loan modifications", "level" : "intermediate" }, { "name" : "Lien releases", "level" : "intermediate" }, { "name" : "Collateral perfection", "level" : "intermediate" }, { "name" : "Loan data audit", "level" : "intermediate" }, { "name" : "Loan fund disbursement", "level" : "intermediate" }, { "name" : "Commercial loan closings", "level" : "intermediate" }, { "name" : "Appraisal review", "level" : "intermediate" }, { "name" : "Due diligence requests", "level" : "intermediate" } ], "majorSkills" : "Commercial loan documentation, Loan closing, Collateral management", "majorSkillsList" : [ "Commercial loan documentation", "Loan closing", "Collateral management" ], "coreResponsibilities" : "Prepare commercial loan documents, Administer loan documentation processes, Support loan creation, Support loan closing, Support loan review, Support loan perfection, Support collateral securing, Review commercial real estate loan terms, Identify potential problems, Verify title work, Verify UCC filings, Create loan documentation packages, Interact with borrowers, Interact with legal counsel, Perform final review of closing packages, Transmit loan closing packages, Review completed documents after closing, Identify exceptions, Notify parties of actions, Create additional loan documents, Engage legal counsel for guidance, Obtain perfection on collateral, Perform final audit of loan data, Resolve discrepancies, Authorize loan fund disbursement, Act as a resource for guidance, Coordinate commercial loan closings, Attend commercial loan closings, Process vendor balance appraisal GL, Provide guidance to co-workers, Provide training to co-workers, Establish working relationships, Maintain open communication, Ensure compliance with regulations, Support audits, Support regulatory examinations, Maintain collateral files, Verify completeness of collateral files, Complete annual compliance training, Track commercial loan production, Track documentation pipeline, Create effective processes, Maintain effective procedures, Identify enforceability issues, Make recommendations to Director, Make recommendations to legal counsel, Provide technical support to associates, Provide assistance to associates, Make recommendations for process enhancements, Participate in credit administration meetings, Review inconsistencies in purchased participation loans, Review commercial due diligence requests", "teamCollaboration" : "Internal/external stakeholders; Title companies; Legal counsel; Business Bankers; Credit administration teams; Business banking teams", "domainKnowledge" : "Commercial loan documentation; Commercial real estate loans; Credit approval; Loan policies; Lending procedures; Federal laws; State laws; NCUA regulations; Bank Secrecy Act; Anti-Money Laundering; USA Patriot Act; Mortgage loan originator; Nationwide Mortgage Licensing System; Appraisal valuation techniques", "domainList" : [ "commercial-loan-documentation", "commercial-real-estate-loans", "credit-approval", "loan-policies", "lending-procedures", "federal-laws", "state-laws", "ncua-regulations", "bank-secrecy-act", "anti-money-laundering", "usa-patriot-act", "mortgage-loan-originator", "nationwide-mortgage-licensing-system", "appraisal-valuation-techniques" ], "domainSpecificKnowledge" : [ "Commercial loan documentation", "Commercial real estate loans", "Credit approval", "Loan policies", "Lending procedures", "Federal laws", "State laws", "NCUA regulations", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act", "Mortgage loan originator", "Nationwide Mortgage Licensing System", "Appraisal valuation techniques" ], "toolProficiency" : [ "Loan documentation system" ], "documentationSkills" : "Loan documentation; Closing packages; Collateral files", "continuousLearning" : "Annual compliance training", "problemSolvingSkills" : "Identify potential problems; Resolve discrepancies; Identify enforceability issues", "specialRequirements" : "Credit and criminal background check, NMLS registration", "qualificationsBasic" : "5+ years commercial loan documentation experience, Experience with loan documentation system, Experience with credit approval documents, Experience with title work, Experience with UCC filings, Experience with loan modifications, Experience with partial lien releases, Experience with guarantor changes, Experience with extensions, Experience with subordinations, Experience with renewals, Experience with collateral files", "qualificationsPreferred" : "Appraisal review experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are \uD83E\uDDE9 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do \uD83D\uDE80 \uD83D\uDCCDThis position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 The Sr. Commercial Loan Documentation Specialist is responsible for the preparation of all commercial loan documents through the Credit Union's loan documentation system. The role administers processes required to support the creation, closing, review, perfection, and securing of loan documentation and collateral for the commercial loan portfolio. The Senior Loan Documentation Specialist works closely with internal/external stakeholders, including title companies and legal counsel, to ensure that loans comply with state and federal laws, regulations, and Credit Union lending policies and procedures. Essential Functions Review and understand commercial real estate loan terms, conditions, and financial components as detailed in credit approval documents. Identify potential problems and solutions. Verify that title work and uniform commercial code (UCC) filings are clear and firmly support the Credit Union’s lien position. Create loan documentation package for each approved loan that complies with the loan’s approved terms and conditions. Documentation may include, but is not limited to, notes, security agreements, deeds of trust, guarantees, assignments, account holds, UCC filings and subordination agreements, and closing instructions. Demonstrate a level of expertise of loan documentation language and interact with borrowers and legal counsel to review potential changes. Perform final review of closing packages to ensure all tasks and conditions have been addressed. Transmit loan closing packages to loan officers or closing office to ensure closing date commitments are met. Review completed documents after closing to ensure proper execution. Identify any exceptions and notify appropriate parties of actions needed to address exceptions. Create additional documents such as, loan modifications, partial lien releases, hold changes or releases, guarantor changes or releases, extensions, subordinations, renewals, etc., as requested, and with evidence of appropriate approval. Engage legal counsel as appropriate to provide guidance on loan documentation. Ensure steps are taken to obtain perfection on any collateral, including all filing or recording processes needed for UCC, assignments, deeds of trust or titled collateral, etc. Perform final audit of loan data prior to transfer from loan documentation system to host system. Resolve discrepancies, as appropriate. Authorize and ensure disbursement of loan funds in accordance with federal and state regulations and Credit Union policies and procedures. Act as a resource for Business Bankers and other associates within the organization for commercial/business loan document and entity structure guidance. Coordinate and attend commercial loan closings with borrowers. Receive, approve, and process vendor invoices; balance appraisal general ledger (GL) monthly. Provide guidance and training to co-workers as necessary. Establish and maintain strong working relationships and open communication with credit administration and business banking teams. Ensure compliance with NCUA, and other federal and state regulations. Support audits and regulatory examinations. Maintain collateral files and is responsible for verifying completeness of files with all necessary documents and signatures required. Complete annual compliance training in accordance with regulations and internal policies and procedures. Track and report commercial loan production and documentation pipeline. Create and maintain effective processes and procedures. Identify enforceability issues and make necessary recommendations to the Director and legal counsel, as applicable. Provide training, technical support, and assistance to other associates, including making recommendations for enhancements to the loan documentation process. Participate in credit administration meetings, as requested. Review and identify any inconsistencies in documents related to purchased participation loans. Review all commercial due diligence requests for real estate, equipment, and business appraisals for all necessary information to provide to vendors for bid requests. Review LaserPro update documentation and perform testing of any applicable updates. Track the application, decline, and withdrawal status of all credit requests. Work with the SBA on all required subordination documentation to ensure that the Credit Union’s approved collateral position is maintained. Provide Partner Engineering all necessary documentation requested for any due diligence required. Track and maintain Sageworks workflow updates. What You Bring \uD83C\uDFAF High School Diploma or GED required Associate degree or higher strongly preferred 5 to 8 years of similar or related experience, loan documentation and closing experience. Focus on Commercial Real Estate loan transactions preferred. Experience in Commercial Real Estate and UCC perfection requirements highly desirable preferred. Ability to review and analyze title documents to secure Credit Union lien position in accordance with loan approval criteria. Understanding of general ledger and suspense accounts, and a clear knowledge of funding means. Ability to assess and establish a clear understanding of corporate business structures and related by-laws and/or rules of operation. Ability to review and evaluate a borrowing entity’s formation documents to ensure appropriate permissions and approval authorities are in place. Working knowledge of Finastra (LaserPro), Meridian Link (LoansPQ), and DNA, preferred. Thorough knowledge of Credit Union policy and operating procedures. In-depth working knowledge of loan documentation language. In-depth knowledge of loan documentation systems (e.g., LaserPro) and processes. Understand the different valuation techniques used in appraisals and the ability to assist in appraisal reviews, as needed. Notary preferred Compensation we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.", "summaryDescription" : "Sr. Commercial Loan Documentation Specialist at OneAZ Credit Union. Skills: Commercial loan documentation, Loan closing, Collateral management. Prepare commercial loan documents. Administer loan documentation processes", "postedDate" : "2026-06-14T21:47:36.028", "createdAt" : "2026-06-14T21:47:36.028", "lastUpdated" : "2026-06-16T02:13:35.933", "ingestTimestamp" : "2026-06-14T21:47:36.028", "mongoId" : "6a2c7a4374d8ee00a0944fb2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Commercial loan documentation", "Loan closing", "Collateral securing", "UCC filings", "Deeds of trust", "Guarantees", "Assignments", "Account holds", "Subordination agreements", "Closing instructions", "Loan modifications", "Lien releases", "Collateral perfection", "Loan data audit", "Loan fund disbursement", "Commercial loan closings", "Appraisal review", "Due diligence requests", "Collateral management", "Loan documentation", "Lien perfection", "Entity structure guidance", "Process improvement", "Commercial real estate loans", "Credit approval", "Loan policies", "Lending procedures", "Federal laws", "State laws", "NCUA regulations", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act", "Mortgage loan originator", "Nationwide Mortgage Licensing System", "Appraisal valuation techniques", "Loan documentation system" ], "skillCount" : 37, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.98 }, { "id" : "6a191e7758b93c861e39f773", "title" : "Handling Engineer", "company" : "Mercedes-Benz Group China Ltd.", "industry" : "Manufacturing", "salary" : { "min" : 275000.0, "max" : 450000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Automotive Handling Engineer in Beijing, China, adjusted for mid-seniority and company size." }, "location" : "China (Mainland)-Beijing-Beijing", "locations" : [ "China (Mainland)-Beijing-Beijing", "8 Boxing Road, BDA, Beijing" ], "timestamp" : "2026-06-16T03:41:12.486", "fingerprint" : "214c510f047e304a4be830b88dc531d372eec9adbe74843d4d14fbbd9e858041", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=895025", "externalId" : "895025", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beijing", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.9057136,116.3912972" } ], "locationText" : "Beijing, China", "minimumEducation" : "Bachelor's", "technicalSkills" : "Chassis systems, Vehicle architecture, Communication systems", "professionalSkills" : [ "System integration", "Requirement definition", "Functional strategies", "Component development", "Root cause analysis", "System performance evaluation" ], "hardSkillsList" : [ "ESP/EPS integration", "Vehicle testing", "Measurement evaluation", "Test setup calibration", "Test system usage" ], "softSkillsList" : [ "Teamwork spirit", "Planning skills", "Organization skills", "Self-responsible working attitude" ], "hardSkills" : [ { "name" : "ESP/EPS integration", "level" : "intermediate" }, { "name" : "Vehicle testing", "level" : "intermediate" }, { "name" : "Measurement evaluation", "level" : "intermediate" }, { "name" : "Test setup calibration", "level" : "intermediate" }, { "name" : "Test system usage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork spirit" }, { "name" : "Planning skills" }, { "name" : "Organization skills" }, { "name" : "Self-responsible working attitude" } ], "majorSkills" : "Ride & Handling, Vehicle integration, Chassis systems", "majorSkillsList" : [ "Ride & Handling", "Vehicle integration", "Chassis systems" ], "coreResponsibilities" : "Accountable for China-specific Ride & Handling system integration, Ensure target achievement at overall vehicle level, Derive and implement China specific requirements, Cooperate with other RD departments, Communicate and drive implementation of CHN specifics, Define and align R&H performance targets, Develop respective measures, Develop and adjust R&H functional testing, Identify harming and customer related parameters, Define and implement CHN requirements, Align R&H testing procedures, Drive component development, Ensure timely implementation of local optimizations, Plan and conduct R&H testing in China, Coordinate handling development, Plan required vehicles, Organize R&H release, Prepare vehicle, parts and resources, Coordinate tests on test benches, Conduct R&H tests and measurements, Report testing progress, Document issue findings, Reproduce issues, Support further analysis, Report updated failure solving status", "teamCollaboration" : "Cooperation with RD departments; Cooperation with RD and supplier; Project and function integration groups; China Requirement Working Groups", "projectManagementSkills" : [ "Project plan", "MDS process" ], "domainKnowledge" : "Ride & Handling systems; Chassis systems; Vehicle development; Vehicle architecture; Measurement systems", "domainList" : [ "ride-handling-systems", "chassis-systems", "vehicle-development", "vehicle-architecture", "measurement-systems" ], "domainSpecificKnowledge" : [ "Ride & Handling systems", "Chassis systems", "Vehicle development", "Vehicle architecture", "Measurement systems" ], "toolProficiency" : [ "MS Office", "PowerPoint", "Excel", "Word" ], "communicationSkills" : "Presentation skills", "documentationSkills" : "Documentation of issue findings; Concept&Spec-Books", "problemSolvingSkills" : "Issue detection; Root cause analysis; System performance evaluation", "specialRequirements" : "Domestic and international travel", "outcomesObjectives" : "Ensure target achievement; Meet major use cases in China", "qualificationsBasic" : "University degree in mechanical, automotive engineering or similar engineering qualification, Excellent driving and evaluation skills, Experience in vehicle development and chassis systems, Experience in R&H testing, development or integration, Fluent English and Chinese", "qualificationsPreferred" : "Experience with Chassis Tuning, ESP/EPS Integration testing background, Experience in international development environments, Working experience in international company, Longer stay in Germany or abroad, German language knowhow", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Objectives: The R&H development Engineer is accountable for China-specific Ride & Handling system integration across vehicle projects, ensuring target achievement at overall vehicle level (performance, robustness, customer perception) in alignment with global Mercedes-Benz standards. Experience with Chassis Tuning and/or ESP/EPS Integration testing background preferred. Derive and implement China specific requirements, based on own experience and in cooperation with other RD departments. Communicate and drive the implementation of the CHN specifics and uniques in vehicle projects (via project and function integration groups) and functional and module strategies (China Requirement Working Groups, collaboration with RD in the VF* and SK FV). Define and align R&H performance targets in the corresponding committees. Develop respective measures together with relevant RD functions. Development and adjustment of R&H functional testing to China specific conditions and requirement. Identify most harming and customer related parameters based on field researches, customer observation and feedback. Define and implement the CHN requirements with the Concept&Spec-Books. Develop and align R&H testing procedures to meet major use cases in China. Drive component development according to the new function targets. Ensure the timely implementation of the local optimizations. Plan and conduct R&H testing in China Coordinate handling development within RD and supplier. Plan required vehicles to implement testing and organize R&H release in accordance with project plan or MDS process. Vehicle, parts and resources preparation. Coordinate tests on test benches of GRC and 3 rd parties. Conduct R&H tests and measurements according to MB standards. Regularly report testing progress. Issue finding, tracking and documentation Proper documentation of any issue findings in systems accordingly. Reproduce issues and support further analysis. Report the updated failure solving status at issue tracking platforms. Qualification: Education University degree in mechanical, automotive engineering or similar engineering qualification Experience Excellent driving and evaluation skills with focus on Ride & Handling on mue high and mue low conditions. Experience in vehicle development and chassis systems, ideally in OEM or Tier‑1 environment Initial to advanced experience in R&H testing, development or integration Experience in international development environments is an advantage Working experience in international company is a plus. Longer stay in Germany or abroad (Business or education) is an advantage. Specific Knowledge Deep understanding of chassis systems, component interactions and vehicle Knowledge of vehicle architecture & communication systems. Experience with handling objective and subjective measurement/evaluation. Know how about setup, calibration and usage of measurement sytems. Capable of evaluating test vehicles regarding R&H behaviour in extreme driving conditions. Sensitive for issue detection, root cause analysis and system performance evaluation. Teamwork spirit with excellent communication, interpersonal and presentation skills. Strong planning and organization skills. Self-responsible working attitude and initiative. Advanced MS Office skills in PowerPoint, Excel and Word. Willingness for domestic and international travel. Fluent English and Chinese (verbal, writing and reading) is mandatory; German is an advantage. German language knowhow is an advantage. Mercedes-Benz Group China Ltd.", "summaryDescription" : "Handling Engineer at Mercedes-Benz Group China Ltd.. Skills: Ride & Handling, Vehicle integration, Chassis systems. Accountable for China-specific Ride & Handling system integration. Ensure target achievement at overall vehicle level", "createdAt" : "2026-06-14T20:49:59.408", "lastUpdated" : "2026-06-16T03:41:12.486", "ingestTimestamp" : "2026-06-14T20:49:59.408", "mongoId" : "6a191e7758b93c861e39f773", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ESP/EPS integration", "Vehicle testing", "Measurement evaluation", "Test setup calibration", "Test system usage", "Teamwork spirit", "Planning skills", "Organization skills", "Self-responsible working attitude", "Ride & Handling", "Vehicle integration", "Chassis systems", "System integration", "Requirement definition", "Functional strategies", "Component development", "Root cause analysis", "System performance evaluation", "Project plan", "MDS process", "Ride & Handling systems", "Vehicle development", "Vehicle architecture", "Measurement systems", "MS Office", "PowerPoint", "Excel", "Word" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305191f292fd229cf02469", "title" : "Deputy Director, Government Incident Reporting Ops", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Government Incident Reporting Operations Deputy Director in Singapore, adjusted for industry and company size." }, "location" : "CG CSG & GIROC", "locations" : [ "CG CSG & GIROC" ], "timestamp" : "2026-06-16T08:46:06.513", "fingerprint" : "217d1697772dfcb4376e23f730a59782133ad6dad892d228b35acff64872c2ad", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004306201?gh_jid=4004306201", "externalId" : "4004306201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "experienceLevel" : "Director", "technicalSkills" : "IT infrastructure, Cybersecurity operations, Physical Security", "professionalSkills" : [ "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition" ], "hardSkillsList" : [ "Incident triage", "Risk assessment" ], "softSkillsList" : [ "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence" ], "hardSkills" : [ { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Executive Communication" }, { "name" : "High-Stakes Diplomacy" }, { "name" : "Mental Agility" }, { "name" : "Emotional Intelligence" } ], "majorSkills" : "Operational Leadership, Process Optimization, Knowledge Management, Talent Development", "majorSkillsList" : [ "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development" ], "coreResponsibilities" : "Lead daily operations, Triage and validate submissions, Make critical judgment calls, Trigger escalation and containment, Review incident summaries, Present incident assessments, Drive continuous improvement initiatives, Streamline reporting workflow, Leverage technology for reporting, Foster a Just Culture, Transform incident data, Identify trends, Identify cross-domain vulnerabilities, Develop mechanisms for lessons learned, Institutionalize lessons learned, Mentor team officers, Develop team officers, Uplift technical literacy, Hone analytical capabilities", "teamCollaboration" : "Cross-agency sharing sessions; Senior leadership presentation; Multi-party ecosystems", "domainKnowledge" : "Whole-of-Government (WOG); Cybersecurity incidents; Data incidents; Physical security breaches; Service disruptions; Operational failures; IT infrastructure; Cybersecurity operations; Physical Security frameworks; Incident classification models; Threat landscapes; Risk matrix frameworks; Digital environments; Physical environments; Singapore Public Service; WOG governance structures; Inter-agency dynamics", "domainList" : [ "whole-of-government-wog", "cybersecurity-incidents", "data-incidents", "physical-security-breaches", "service-disruptions", "operational-failures", "it-infrastructure", "cybersecurity-operations", "physical-security-frameworks", "incident-classification-models", "threat-landscapes", "risk-matrix-frameworks", "digital-environments", "physical-environments", "singapore-public-service", "wog-governance-structures", "inter-agency-dynamics" ], "domainSpecificKnowledge" : [ "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "communicationSkills" : "Executive communication; Plain-language briefs", "continuousLearning" : "Continuous learning culture", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Prevent systemic recurrence", "qualificationsBasic" : "8 years managing complex operations, Experience in large organizations, Ability to manage diverse stakeholders, Foundational knowledge across IT infrastructure, Foundational knowledge across Cybersecurity operations, Foundational knowledge across Physical Security frameworks, Familiarity with incident classification models, Familiarity with threat landscapes, Familiarity with standard risk matrix frameworks", "qualificationsPreferred" : "Public sector familiarity, Experience in operations design, Experience in process optimization", "rawDescription" : "Role Purpose The Deputy Director (DD), Government Incident Reporting Ops, leads a high-performing operational team responsible for centralizing, assessing, and managing the full spectrum of Whole-of-Government (WOG) incident reports across all Singapore Government agencies. The scope of coverage is multi-disciplinary, encompassing cybersecurity/data incidents, physical security breaches, public-facing service disruptions, and general operational failures. The DD ensures swift severity assessment, accurate fact-gathering, and seamless leadership escalation, while driving a WOG continuous learning culture to prevent systemic recurrence. Key Responsibilities Multi-Domain Operational Leadership Lead daily operations for the WOG Incident Reporting framework, ensuring all submissions across cyber, physical, and operational domains are triaged and validated accurately. Demonstrate sharp acumen to make critical judgment calls on complex, multi-domain incidents, ensuring appropriate escalation and containment strategies are triggered according to SOPs. Review and refine high-quality, high-stakes incident summaries and assessments for senior leadership presentation under tight timelines. Process Optimization & Culture Building Drive continuous improvement initiatives to streamline the reporting workflow, leveraging technology to make reporting frictionless and encourage timely submissions from all agencies. Foster a \"Just Culture\" across the public service, prioritizing psychological safety so agencies report incidents transparently without fear of blame. WOG Knowledge Management & Continuous Learning Transform diverse incident data into actionable insights, identifying trends and cross-domain vulnerabilities. Develop effective mechanisms (e.g., cross-agency sharing sessions, post-incident reviews, systemic playbooks) to ensure lessons are institutionalized WOG. Talent Development Mentor and develop team officers, uplifting their technical literacy across different incident domains and honing their analytical capabilities. Requirements & Qualifications Technical & Domain Knowledge (Critical) Cross-Domain Literacy: Strong foundational knowledge across IT infrastructure, Cybersecurity operations, and Physical Security frameworks. Must be able to speak the language of both tech engineers and physical security teams. Incident Triage Expertise: Familiarity with incident classification models, threat landscapes, and standard risk matrix frameworks across both digital and physical environments. Professional Experience Experience in Large-Scale Operations: At least 8 years of professional experience managing complex operations, incident response, crisis management, or operational risk. Organizational Scale: Proven track record of navigating and operating effectively within large, complex organizations (e.g., Multi-National Corporations (MNCs), major financial institutions, critical infrastructure operators, or public sector agencies). Stakeholder Management: Demonstrated ability to manage diverse, high-level stakeholders and navigate matrixed organizational structures or multi-party ecosystems. Public Sector Familiarity (Preferred but not mandatory): Prior experience within the Singapore Public Service, or a strong conceptual understanding of Whole-of-Government (WOG) governance structures and inter-agency dynamics, is highly advantageous. Private sector candidates with a strong adaptability to public sector governance are welcome to apply. Process Improvement: Experience in operations design or process optimization (e.g., Lean, Six Sigma, Agile) to simplify reporting workflows and drive efficiency. Critical Skills & Competencies Executive Communication: Exceptional command of written and spoken English. Ability to translate highly technical, ambiguous, or complex incidents (like a zero-day exploit or a complex supply-chain failure) into concise, plain-language briefs for senior management. High-Stakes Diplomacy: Ability to manage sensitive conversations with senior agency leaders, challenging an agency’s self-assessment firmly but tactfully to ensure proper treatment. Data Analytics & Pattern Recognition: Ability to look beyond individual incidents to identify systemic clusters or root causes across the government ecosystem. Key Personal Attributes Mental Agility & Resilience: Thrives in a high-pressure, fast-paced environment where variables change rapidly during concurrent crises. Emotional Intelligence (EQ): Essential for building trust with stressed reportees during an ongoing incident. Uncompromising Integrity: Absolute discretion in handling highly sensitive, restricted, or politically charged information.", "summaryDescription" : "Deputy Director, Government Incident Reporting Ops at GovTech. Skills: Operational Leadership, Process Optimization, Knowledge Management, Talent Development. Lead daily operations. Triage and validate submissions", "postedDate" : "2026-06-15T23:21:08.813", "createdAt" : "2026-06-15T23:21:08.813", "lastUpdated" : "2026-06-16T08:46:06.513", "ingestTimestamp" : "2026-06-15T23:21:08.813", "mongoId" : "6a305191f292fd229cf02469", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident triage", "Risk assessment", "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence", "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development", "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition", "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "skillCount" : 34, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc3ac74d8ee00a0a0a0cb", "title" : "Incident Management Engineer, Incident Detection and Response", "company" : "Amazon Support Services Costa Rica SRL", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 2.4E7, "max" : 3.6E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Incident Management Engineer in Heredia, Costa Rica, adjusted for the technology industry and company size." }, "location" : "Heredia, Heredia, CRI", "locations" : [ "Heredia, Heredia, CRI" ], "certifications" : [ "AWS Associate level certification", "AWS Professional level certification" ], "timestamp" : "2026-06-15T11:37:34.226", "fingerprint" : "5d9fa2a124987689dce9a3778556aa78ee2ede923573d115e5b96c169fc67d88", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448063/apply", "externalId" : "31abe20c-5f53-4481-9de0-d8720e3bd201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Heredia", "state" : "Heredia", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9984272,-84.1171215" } ], "locationText" : "Heredia, Heredia, Costa Rica", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer ownership", "Account ownership" ], "hardSkillsList" : [ "Incident response", "Technical resolution" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Technical resolution", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Incident Response, Customer Engagement", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Engagement" ], "coreResponsibilities" : "Drive resolution large scale incidents, Provide critical incident response, Lead calls internal/external participants, Monitor manage communications high impact events, Collaborate key stakeholders AWS, Improve customer experience, Develop mechanisms support operational excellence, Create review design procedures, Influence new standard operating procedures, Identify troubleshoot recurring platform issues, Own projects drive improvements, Mentor peers technical strength, Mentor peers operational strength", "teamCollaboration" : "Engineering Teams; Key stakeholders AWS", "domainKnowledge" : "Mission critical applications; Critical workloads", "domainList" : [ "mission-critical-applications", "critical-workloads" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Critical workloads" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Runbooks; Response plans", "problemSolvingSkills" : "Troubleshoot recurring issues", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery critical workloads; Detect engage customers 5 minutes; Engage customers call bridge 5 minutes", "qualificationsBasic" : "Speak, write, read fluently Spanish, 3+ years systems engineering, 3+ years technical support, Bachelor's degree equivalent, Experience English communication, 3+ years Major Incident/Problem Management", "qualificationsPreferred" : "AWS Associate level certification, AWS Professional level certification, Knowledge Lean methodologies, Knowledge distributed architectures, Knowledge service-oriented architectures, Review complex technical details, Convey key details senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The AWS Incident Detection and Response team is part of the ASPIRE organization within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Please note as a follow-the-sun organization. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Drive the resolution of large scale customer impacting incidents or escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Speak, write, and read fluently in Spanish - 3+ years of systems engineering, or 3+ years of technical support experience - Bachelor's degree or equivalent, or experience in a relevant field - Experience in English-language communication skills, both written and verbal - 3+ years demonstrable Major Incident/Problem Management Experience for organizations that run mission critical applications Preferred Qualifications: - AWS Associate level certification, or AWS Professional level certification - Knowledge of Lean methodologies - Knowledge of distributed and service-oriented architectures - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer, Incident Detection and Response at Amazon Support Services Costa Rica SRL. Skills: Incident Management, Incident Response, Customer Engagement. Drive resolution large scale incidents. Provide critical incident response", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T05:24:42.339", "lastUpdated" : "2026-06-15T11:37:34.226", "ingestTimestamp" : "2026-06-14T05:24:42.339", "mongoId" : "6a2cc3ac74d8ee00a0a0a0cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448063/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident response", "Technical resolution", "Incident Management", "Incident Response", "Customer Engagement", "Customer ownership", "Account ownership", "Mission critical applications", "Critical workloads", "AWS Associate level certification", "AWS Professional level certification" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7fce74d8ee00a0956649", "title" : "Loan Documentation Specialist", "company" : "Climate First Bank", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Loan Documentation Specialist in the United States, adjusted for the banking industry and remote work." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T06:40:09.644", "fingerprint" : "61cb5f94a750ec89e379ca12405818b61910381bae0268d30464b379fc5bd649", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/climatefirstbank/jobs/4238468009", "externalId" : "4238468009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "domainKnowledge" : "Climate finance; Solar lending", "domainList" : [ "climate-finance", "solar-lending" ], "domainSpecificKnowledge" : [ "Climate finance", "Solar lending" ], "specialRequirements" : "Occasional U.S. travel, Sustained standing and sitting, Frequent communication, Use of PC, Occasional lifting up to 20 lbs, Non-smoker", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are changing FINANCE to finance CHANGE! At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental Eastern Standard Hours. Occasional U. S. travel for company events. Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. 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