Radiant
Technology
CloudSupportEngineer(L2)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Cloud Support Engineer (L2) at Radiant. Skills: Cloud support, Infrastructure troubleshooting, Customer support. Maintain customer satisfaction. Deliver customer support”
What You'll Achieve.
Ensure brightest minds remain delighted; Establish Radiant as specialist cloud provider; Provide highest quality of service; Receive timely support; Receive professional support; Receive high-quality support
Industry & Context.
Problem-solving skills; Troubleshoot complex technical issues
24/7 support participation, On-call rota, Work outside standard business hours
What They're Looking For.
Must Have
Customer-facing technical support experience, Solid IT infrastructure fundamentals, Background in customer-facing technical support, Foundation in Linux system administration, Proven experience with cloud, datacenter, and Linux environments
Nice to Have
Familiarity with IT service management practices
What You'll Do.
Maintain customer satisfaction
Deliver customer support
Respond to customer queries
Gather relevant information
Drive issues toward resolution
Diagnose hardware issues
Debug software issues
Resolve incidents independently
Propose effective workarounds
Escalate complex issues
Coordinate corrective actions
Restore affected systems
Participate in support model
Handover tickets between regions
Collaborate with third-party vendors
Coordinate diagnostics
Coordinate hardware replacements
Support deployment of AI supercomputers
Assist with installation
Assist with configuration
Assist with validation
Assist with acceptance testing
Contribute to troubleshooting guides
Contribute to runbooks
Contribute to internal documentation
Participate in retrospectives
Suggest improvements to processes
Suggest improvements to tools
Suggest improvements to platforms
How You'll Work.
Team & Collaboration
Engineering teams; Third-party suppliers; L3 and L4 support teams; Globally distributed organisation; Support teams; Product teams
Communication Scope
Explain technical concepts
Full Job Description
Job Summary: We are seeking a highly skilled Cloud Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Radiant’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet (some of the fastest machines in the world) is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers. The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands-on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while providing an exceptional customer experience. Past HPC or AI experience is not required. However, this role requires a strong background in customer-facing technical support, solid IT infrastructure fundamentals, and a desire to grow expertise in next-generation HPC and AI technologies such as GPUs, InfiniBand, parallel storage, and AI orchestration software. This is an excellent opportunity for an experienced support engineer to enter the AI infrastructure space and develop cutting-edge technical skills in a fast-growing industry. About our team: Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling. Join a team operating some of the world’s most advanced high-performance computing infrastructure. As a Cloud Support Engineer, you will support cutting-edge GPU and CPU platforms — including the latest NVIDIA architectures — powering dense, large-scale compute environments used for AI, machine learning, and next-generation workloads. This is an opportunity to build expertise at the forefront of modern infrastruct
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