{ "count" : 38029, "data" : [ { "id" : "6a2c5de974d8ee00a08df71a", "title" : "German - Customer Support For Booking. com - Paid Relocation To Greece", "company" : "Mercier Consultancy Group", "industry" : "Leisure, Travel & Tourism", "salary" : { "min" : 30000.0, "max" : 42000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support roles in Sofia, Bulgaria, adjusted for the hospitality industry and full-time employment." }, "location" : "Sofia, Sofia City Province, Bulgaria", "locations" : [ "Sofia, Sofia City Province, Bulgaria" ], "timestamp" : "2026-06-15T01:28:39.487", "fingerprint" : "2e4a7aa2a43079d1f82a733c00b8e68f4af8a72243f497e540ea7f79c9716566", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1A07F9AE76/apply", "externalId" : "1A07F9AE76", "industryFunction" : { }, "locationPoint" : "42.69751,23.32415", "structuredLocations" : [ { "city" : "Sofia", "state" : "Sofia City Province", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Sofia, Sofia City Province, Bulgaria", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer support, Assist with booking inquiries, Resolve customer issues, Document interactions, Maintain accurate records, Collaborate with internal teams, Provide quick solutions, Stay informed about products", "teamCollaboration" : "Collaborate with internal teams", "domainKnowledge" : "Travel accommodations", "domainList" : [ "travel-accommodations" ], "domainSpecificKnowledge" : [ "Travel accommodations" ], "toolProficiency" : [ "CRM systems" ], "communicationSkills" : "Customer support", "documentationSkills" : "Maintain accurate records", "problemSolvingSkills" : "Resolve customer issues", "specialRequirements" : "Paid relocation to Greece", "outcomesObjectives" : "Maintaining high satisfaction levels", "qualificationsBasic" : "Fluency in German, Proficiency in CRM systems, Ability to work in fast-paced environment, Flexibility to relocate to Greece", "qualificationsPreferred" : "Knowledge of English is a plus, Previous experience in customer support, Experience in travel or hospitality sectors", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Mercier Consultancy MD is excited to offer a German Customer Support position for Booking.com with paid relocation to Greece. This is a fantastic opportunity for German-speaking candidates who are looking to advance their careers in customer service while experiencing a vibrant new culture and working environment. As a Customer Support Representative, you will assist Booking.com customers, ensuring their travel experiences are seamless and enjoyable. ### Key Responsibilities * Provide professional and friendly customer support to German-speaking customers of Booking.com via phone, email, and chat. * Assist with booking inquiries, changes, cancellations, and general support related to travel accommodations. * Resolve customer issues efficiently with a customer-centric approach, maintaining high satisfaction levels. * Document interactions and maintain accurate records within the CRM system. * Collaborate with internal teams to provide quick and effective solutions to customer concerns. * Stay informed about Booking.com's products, policies, and procedures to provide accurate information. **Requirements** * Fluency in German (both written and spoken) is essential; knowledge of English is a plus. * Previous experience in customer support, preferably in travel or hospitality sectors. * Strong communication skills with the ability to handle complex customer situations calmly and professionally. * Flexibility and willingness to relocate to Greece with the support of paid relocation benefits. * Proficiency in using CRM systems and customer service software. * Ability to work in a fast-paced environment while maintaining high-quality service. * Positive attitude, empathy, and a passion for helping customers. **Benefits** * Competitive Monthly Salary * Relocation Package * Airport Pick-Up * Fully Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "German - Customer Support For Booking. com - Paid Relocation To Greece at Mercier Consultancy Group. Provide customer support. Assist with booking inquiries", "postedDate" : "2026-06-07T00:00:00.000", "createdAt" : "2026-06-12T22:41:01.257", "lastUpdated" : "2026-06-15T01:28:39.487", "ingestTimestamp" : "2026-06-12T22:41:01.257", "mongoId" : "6a2c5de974d8ee00a08df71a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1A07F9AE76", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Travel accommodations", "CRM systems" ], "skillCount" : 2, "jobCategory" : "other", "jobSubcategory" : "leisure-travel-tourism", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 8, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a305688f292fd229cf2ac1d", "title" : "Remote Hotel Booking Specialist (Customer Support)", "industry" : "SH", "salary" : { "min" : 45000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta, Georgia" ], "timestamp" : "2026-06-16T11:55:49.923", "fingerprint" : "3b781d5efd0f79f21eb61b604a227fb9a1d8fa26ee18aa65e43cd1b607f421bc", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/destinationknot/9154dc5d-1c53-4951-8e05-e468db5a3361/apply", "externalId" : "9154dc5d-1c53-4951-8e05-e468db5a3361", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "coreResponsibilities" : "Assist clients with hotel research, Assist clients with reservations, Answer questions about hotel amenities, Answer questions about pricing, Answer questions about availability, Communicate with clients via phone, Communicate with clients via email, Communicate with clients via online messaging, Maintain accurate booking records, Maintain accurate client records, Participate in virtual training, Participate in team meetings, Stay informed on travel trends, Stay informed on partner offerings", "domainKnowledge" : "Hotel accommodations; Travel trends", "domainList" : [ "hotel-accommodations", "travel-trends" ], "domainSpecificKnowledge" : [ "Hotel accommodations", "Travel trends" ], "continuousLearning" : "Virtual training", "qualificationsBasic" : "Reliable internet, Basic computer skills", "qualificationsPreferred" : "Travel experience helpful, Customer service experience helpful", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Remote | Flexible Schedule About the Role We are expanding and looking for motivated, people-focused individuals to join our team as Remote Hotel Booking Specialists. In this role, you’ll assist clients with researching, selecting, and booking hotel accommodations that match their travel needs. This is a fully remote opportunity with training provided — perfect for anyone who enjoys helping others, loves travel, and wants flexible work from home options. ## What You’ll Do Assist clients with hotel research and reservations Answer questions about hotel amenities, pricing, and availability Communicate with clients via phone, email, and online messaging Maintain accurate booking and client records Participate in virtual training and team meetings Stay informed on travel trends and partner offerings ## What We’re Looking For Strong communication and customer service skills Comfortable working independently in a remote setting Reliable internet and basic computer skills Positive attitude and willingness to learn Travel or customer service experience is helpful but not required ## What We Offer Work-from-home flexibility Full training and ongoing support Growth and income potential Travel discounts and industry perks Supportive, team-oriented environment", "summaryDescription" : "Remote Hotel Booking Specialist (Customer Support). Assist clients with hotel research. Assist clients with reservations", "postedDate" : "2026-06-15T13:50:18.714", "createdAt" : "2026-06-15T13:50:18.714", "lastUpdated" : "2026-06-16T11:55:49.923", "ingestTimestamp" : "2026-06-16T03:22:01.116", "mongoId" : "6a305688f292fd229cf2ac1d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 75000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hotel accommodations", "Travel trends" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305688f292fd229cf2ab99", "title" : "Customer Service – Booking Hotels", "industry" : "SH", "salary" : { "min" : 40000.0, "max" : 70000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Washington, District of Columbia", "locations" : [ "Washington, District of Columbia" ], "timestamp" : "2026-06-16T12:17:24.271", "fingerprint" : "98242198ce513df2d33279c3c25a873c7e439027b0386bb1227a670d1f2b7e30", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/destinationknot/5c43a13c-cb6c-426f-b97e-cb98bb021a11/apply", "externalId" : "5c43a13c-cb6c-426f-b97e-cb98bb021a11", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "coreResponsibilities" : "Assist clients in selecting hotel accommodations, Assist clients in booking hotel accommodations, Provide accurate information on hotel amenities, Provide accurate information on hotel pricing, Provide accurate information on hotel availability, Respond promptly to client inquiries, Respond professionally to client inquiries, Maintain detailed records of client interactions, Maintain accurate records of client interactions, Maintain detailed records of bookings, Maintain accurate records of bookings, Collaborate with team members to ensure seamless client, Stay updated on hotel offerings, Stay updated on travel trends, Stay updated on industry changes, Attend virtual training sessions, Attend team meetings", "teamCollaboration" : "Collaborate with team members", "domainKnowledge" : "Hotel accommodations; Travel trends; Hotel offerings", "domainList" : [ "hotel-accommodations", "travel-trends", "hotel-offerings" ], "domainSpecificKnowledge" : [ "Hotel accommodations", "Travel trends", "Hotel offerings" ], "continuousLearning" : "Virtual training sessions; Industry resources", "qualificationsBasic" : "Basic computer skills, Reliable internet connection", "qualificationsPreferred" : "Previous experience in customer service, Previous experience in hospitality, Previous experience in sales", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Job Title: Customer Service – Booking Hotels | Work From Home Job Type: Flexible Schedule | Remote Work About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. ## Key Responsibilities Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings ## Requirements Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required ## What We Offer Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities ## Additional Information Excited to help clients book amazing hotel stays? Apply today and become part of the team!", "summaryDescription" : "Customer Service – Booking Hotels. Assist clients in selecting hotel accommodations. Assist clients in booking hotel accommodations", "postedDate" : "2026-06-15T13:48:51.990", "createdAt" : "2026-06-15T13:48:51.990", "lastUpdated" : "2026-06-16T12:17:24.271", "ingestTimestamp" : "2026-06-16T03:22:25.716", "mongoId" : "6a305688f292fd229cf2ab99", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 40000, "salaryAnnualMax" : 70000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hotel accommodations", "Travel trends", "Hotel offerings" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0b2e911663d49372f0105d", "title" : "German Customer Support Representative", "company" : "Helpware", "industry" : "Technology", "salary" : { "min" : 360000.0, "max" : 540000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an Entry-level Customer Support Representative in Ukraine, adjusted for the technology industry and company size." }, "location" : "Ukraine", "locations" : [ "Ukraine" ], "timestamp" : "2026-06-15T08:20:41.579", "fingerprint" : "2f57da73bf698046edc07d121c84d88ea52997cd898df4088feb549cf028fd40", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://helpware-inc.breezy.hr/p/c66e299bbf2b-german-customer-support-representative", "externalId" : "c66e299bbf2b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ukraine", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ukraine", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "rawDescription" : "Who we are Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class valu", "summaryDescription" : "German Customer Support Representative at Helpware. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-13T23:57:19.111", "lastUpdated" : "2026-06-15T08:20:41.579", "ingestTimestamp" : "2026-06-13T23:57:19.111", "mongoId" : "6a0b2e911663d49372f0105d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5de974d8ee00a08df752", "title" : "German Speaking Customer Support For Booking. com - Paid Relocation To Athens", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 20000.0, "max" : 25000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer support roles in Athens, Greece, with remote work flexibility, are estimated based on market data for the e-commerce industry, adjusted for entry seniority and the cost of living in Athens." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T00:32:32.887", "fingerprint" : "449c0db6ba9c80578d5615fd72155b19b4c4120ad00d9627b464aff5af912e0b", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/A96139121A/apply", "externalId" : "A96139121A", "industryFunction" : { }, "locationPoint" : "35.1264,33.4299", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer support, Assist customers with inquiries, Resolve customer complaints, Maintain records of customer interactions, Collaborate with departments, Stay updated on policies", "teamCollaboration" : "Collaborate with departments", "domainKnowledge" : "Booking.com policies; Travel industry trends", "domainList" : [ "booking-com-policies", "travel-industry-trends" ], "domainSpecificKnowledge" : [ "Booking.com policies", "Travel industry trends" ], "problemSolvingSkills" : "Problem-solving abilities", "specialRequirements" : "Paid relocation to Athens", "outcomesObjectives" : "Maintain high satisfaction levels", "qualificationsBasic" : "Fluency in German, Good command of English, Willingness to relocate to Athens", "qualificationsPreferred" : "Customer support experience, Travel or hospitality industry experience, Familiarity with CRM software, Familiarity with customer service tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are excited to offer a position for a German Speaking Customer Support Representative dedicated to supporting Booking.com customers, with an attractive paid relocation package to Athens, Greece. This role offers a unique opportunity to work with one of the world’s leading online travel companies while enjoying the vibrant lifestyle of Athens. ### Key Responsibilities * Provide exceptional customer support to German-speaking Booking.com users via phone, email, and chat. * Assist customers with inquiries related to bookings, cancellations, and modifications with professionalism and accuracy. * Resolve customer complaints and issues promptly to maintain high satisfaction levels. * Maintain detailed records of customer interactions and transactions in CRM systems. * Collaborate with various departments to ensure seamless service delivery and customer experience. * Stay updated on Booking.com policies, services, and industry trends to provide informed assistance. **Requirements** * Fluency in German (both spoken and written) is essential; good command of English is preferred. * Previous experience in customer support, ideally within the travel or hospitality industry, is an advantage. * Strong communication and interpersonal skills with a customer-centric approach. * Excellent problem-solving abilities and ability to manage challenging situations calmly. * Familiarity with CRM software and customer service tools is beneficial. * Willingness to relocate to Athens, Greece, with paid relocation support provided. * Ability to work effectively both independently and as part of a team. **Benefits** * Competitive Monthly Salary * Relocation Package * Airport Pick-Up * Fully Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "German Speaking Customer Support For Booking. com - Paid Relocation To Athens at Mercier Consultancy Group. Provide customer support. Assist customers with inquiries", "postedDate" : "2026-06-08T00:00:00.000", "createdAt" : "2026-06-12T22:48:01.870", "lastUpdated" : "2026-06-15T00:32:32.887", "ingestTimestamp" : "2026-06-12T22:48:01.870", "mongoId" : "6a2c5de974d8ee00a08df752", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/A96139121A", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Booking.com policies", "Travel industry trends" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 7, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Travel" }, { "id" : "6a2c7c8a74d8ee00a094dafe", "title" : "Booking & Roadtrip Sales Intern - German Speaker", "company" : "Indie Campers", "industry" : "Hospitality", "salary" : { "min" : 10000.0, "max" : 15000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry-level Internship in the Travel industry in Lisbon, Portugal, with adjustments for company size and specific role requirements." }, "location" : "Lisbon, Lisbon, Portugal", "locations" : [ "Lisbon", "Lisbon", "Portugal" ], "timestamp" : "2026-06-15T13:29:37.279", "fingerprint" : "aca1f6a45698871fc75fb7fba6695747ba8b88d340928760a8cf83959ac7dde3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/indiecampers-linkedin/jobs/8433815002", "externalId" : "8433815002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "state" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Lisbon, Portugal", "employmentType" : "INTERNSHIP", "professionalSkills" : [ "Sales", "Customer service" ], "hardSkillsList" : [ "Sales process", "Upselling", "Cross-selling" ], "hardSkills" : [ { "name" : "Sales process", "level" : "intermediate" }, { "name" : "Upselling", "level" : "intermediate" }, { "name" : "Cross-selling", "level" : "intermediate" } ], "majorSkills" : "Sales, Customer engagement", "majorSkillsList" : [ "Sales", "Customer engagement" ], "coreResponsibilities" : "Contact customers who have not completed booking, Finalise purchase of extras, Promote new trips and special offers, Conduct virtual consultations, Present tailored options, Build trust with customers, Ensure customer satisfaction, Foster loyalty for repeat business, Maintain customer interaction records, Track sales activities, Provide sales team updates", "teamCollaboration" : "Sales team updates", "domainKnowledge" : "Campervan rentals; Road trips", "domainList" : [ "campervan-rentals", "road-trips" ], "domainSpecificKnowledge" : [ "Campervan rentals", "Road trips" ], "toolProficiency" : [ "CRM systems", "Salesforce", "HubSpot", "Slack", "Google Workspace" ], "communicationSkills" : "Build rapport", "continuousLearning" : "Continuous training; Coaching", "qualificationsBasic" : "Fluency in English and German", "qualificationsPreferred" : "Past experience in upselling, Past experience in cross-selling, Managing long-term customer relationships", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. THE ROLE We are seeking a proactive and results-oriented Booking & Roadtrip Sales Intern to join our growing team. In this role, you will engage with prospective and existing customers who have shown interest in booking a campervan but did not complete the process, or customers looking to enhance their existing bookings with add-ons, extras, or insurance. You will also reconnect with past customers, encouraging them to embark on another unforgettable adventure with us. If you have a passion for sales, enjoy helping customers realize their dream road trips, and thrive in a dynamic working environment, this is the perfect opportunity for you. This role is based in our Lisbon HQ. WHAT WILL YOU WORK ON? Lead Follow-Up: Contact customers identified through commercial leads who have not completed their campervan booking online. Upselling and Cross-Selling: Engage with customers who have existing bookings but have searched for extras, such as insurance, additional kilometres, or other services, to encourage them to finalise the purchase. Reach out to customers who travelled with us 9 months ago, (both first-party and third-party campers) to promote new trips and special offers for the upcoming year. You will conduct virtual consultations with prospects and customers to present tailored options that meet their travel needs. Develop strong connections with customers to build trust, ensure satisfaction, and foster loyalty for repeat business. Maintain detailed records of customer interactions, track sales activities, and provide regular updates to the sales team. WHO ARE WE LOOKING FOR? Proven experience in sales, preferably in travel, hospitality, or customer service industries. Excellent verbal and written communication skills, with the ability to clearly present options and build rapport with customers. Highly motivated, proactive, and able to work independently in a remote environment. Proficiency with CRM systems (e.g., Salesforce, HubSpot) and online communication tools (Slack, Google Workspace). Strong focus on understanding customer needs and delivering solutions that enhance their experience. Strong organisational skills to manage multiple leads simultaneously, track progress, and meet deadlines. Past experience in upselling, cross-selling, or managing long-term customer relationships is a plus. Fluency in English and German is mandatory. THE INDIE COMMITMENT! A dynamic position in a young, innovative, and fast-growing company. Continuous training and coaching to develop the skills that matter to you. Competitive sales commission. Free travel across Europe (subject to availability). Are you ready to Go Indie?", "summaryDescription" : "Booking & Roadtrip Sales Intern - German Speaker at Indie Campers. Skills: Sales, Customer engagement. Contact customers who have not completed booking. Finalise purchase of extras", "postedDate" : "2026-06-14T08:22:29.867", "createdAt" : "2026-06-14T08:22:29.867", "lastUpdated" : "2026-06-15T13:29:37.279", "ingestTimestamp" : "2026-06-14T08:22:29.867", "mongoId" : "6a2c7c8a74d8ee00a094dafe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Sales process", "Upselling", "Cross-selling", "Sales", "Customer engagement", "Customer service", "Campervan rentals", "Road trips", "CRM systems", "Salesforce", "HubSpot", "Slack", "Google Workspace" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.95 }, { "id" : "69e104382beec4dd3def1965", "title" : "Customer support (German speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support role in Cork, Ireland, adjusted for the Technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-14T23:50:40.985", "fingerprint" : "af48a57ec30ca0f037a4e76a03415a2e310210eb780293933a0250dd9851feed", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385982/apply", "externalId" : "abccb073-1f82-4b8f-af19-7de78cf971cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Windows, Microsoft Office", "professionalSkills" : [ "Customer account security", "Technical support", "Customer service" ], "hardSkillsList" : [ "Technical troubleshooting", "Documentation" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical support, Problem-solving", "majorSkillsList" : [ "Customer support", "Technical support", "Problem-solving" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products, Stay current on new Amazon Leo features, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams", "teamCollaboration" : "Customer support teams; Leadership; Cross-functional teams", "domainKnowledge" : "Internet service; Network connectivity; End customer equipment; Global broadband access; LEO satellites", "domainList" : [ "internet-service", "network-connectivity", "end-customer-equipment", "global-broadband-access", "leo-satellites" ], "domainSpecificKnowledge" : [ "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites" ], "toolProficiency" : [ "Windows", "Microsoft Office" ], "communicationSkills" : "Professional communication; Clear communication; Convey insights", "documentationSkills" : "Document technical issues; Document solutions; Document steps; Document resolutions", "continuousLearning" : "Stay current on new products; Stay current on new features", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtain export licenses", "qualificationsBasic" : "High school diploma or equivalent, German and English language skills (C1+), Experience resolving technical issues, Understanding of internet technologies, Complete technical assessment, Excellent communication skills, Convey insights from complex analyses, Clearly document technical issues, Availability to work flexible schedule/shift, Proficiency with Windows, Proficiency with Microsoft Office applications", "qualificationsPreferred" : "Experience in ISP technical support, Experience in Satellite technical support, Document technical customer issues in notes, Technical curiosity, Enthusiasm for learning new technologies, Helping customers succeed, Proven success in fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong German and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays - Proficiency with Windows and Microsoft Office applications Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (German speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical support, Problem-solving. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T02:53:18.800", "createdAt" : "2026-06-13T02:53:18.800", "lastUpdated" : "2026-06-14T23:50:40.985", "ingestTimestamp" : "2026-06-13T02:53:18.800", "mongoId" : "69e104382beec4dd3def1965", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385982/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical troubleshooting", "Documentation", "Critical thinking", "Customer support", "Technical support", "Problem-solving", "Customer account security", "Customer service", "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites", "Windows", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c5deb74d8ee00a08df866", "title" : "Spanish Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 22000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Spanish Speaking Customer Service Agent in Greece, with adjustments for the specified role and location." }, "location" : "Seville, Andalusia, Spain", "locations" : [ "Seville, Andalusia, Spain" ], "timestamp" : "2026-06-14T22:36:50.155", "fingerprint" : "bbe9fd3314a25b0def7bdb789ede764d0b5a1a17fea26824cf3959172a8c32d7", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1B9925EDE9/apply", "externalId" : "1B9925EDE9", "industryFunction" : { }, "locationPoint" : "37.38283,-5.97317", "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to customer inquiries, Assist customers with product information, Process orders, Resolve customer issues, Handle customer complaints, Document customer interactions, Collaborate with internal teams, Stay updated on products", "teamCollaboration" : "Internal teams", "toolProficiency" : [ "CRM systems" ], "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Willingness to relocate to Greece", "outcomesObjectives" : "Achieve high satisfaction levels", "qualificationsBasic" : "Fluency in Spanish, Customer service experience", "qualificationsPreferred" : "Proficiency in English, Previous customer service experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Spanish Speaking Customer Service Agent to work in Greece, with paid relocation support provided. In this role, you will be a vital point of contact for Spanish-speaking customers, ensuring their inquiries are addressed promptly and effectively, providing excellent service and support. ### Responsibilities * Respond to customer inquiries via phone, email, and chat in Spanish, ensuring clarity and professionalism. * Assist customers with product information, order processing, and issue resolution. * Handle customer complaints tactfully, aiming to achieve high satisfaction levels. * Accurately document all customer interactions within the CRM system for quality control. * Collaborate with internal teams to resolve complex customer issues and improve service standards. * Stay updated on company products, policies, and services to provide accurate information. **Requirements** * Fluency in Spanish (both written and spoken); proficiency in English is advantageous. * Previous experience in customer service roles is preferred. * Excellent communication and interpersonal skills with a customer-centric approach. * Strong problem-solving skills and the ability to work efficiently under pressure. * Knowledge of CRM systems and standard office software. * Self-disciplined and capable of working independently in a remote environment. * Willingness to relocate to Greece with paid relocation support offered. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Spanish Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Respond to customer inquiries. Assist customers with product information", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:48:01.857", "lastUpdated" : "2026-06-14T22:36:50.155", "ingestTimestamp" : "2026-06-12T22:48:01.857", "mongoId" : "6a2c5deb74d8ee00a08df866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1B9925EDE9", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM systems" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5de974d8ee00a08df6d9", "title" : "French Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 21000.0, "max" : 26000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer service roles in Greece typically range from €21,000 to €26,000 annually, considering the country's baseline compensation and the specific industry." }, "location" : "Saint-Étienne, Auvergne-Rhône-Alpes, France", "locations" : [ "Saint-Étienne, Auvergne-Rhône-Alpes, France" ], "timestamp" : "2026-06-15T00:46:47.002", "fingerprint" : "877e829f32a6c3ba9d84c9a62c3c3b917de3e43d6f7b9dd17ea78e12a1fa2648", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/6E2525E555/apply", "externalId" : "6E2525E555", "industryFunction" : { }, "locationPoint" : "45.43389,4.39", "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Assist French-speaking customers, Address customer inquiries, Provide information about products, Resolve customer complaints, Maintain high customer satisfaction, Document customer interactions, Collaborate with internal teams, Escalate customer issues, Stay updated on company products, Contribute to continuous improvement", "teamCollaboration" : "Collaborate with internal teams", "toolProficiency" : [ "CRM systems", "Office software" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Stay updated on company products", "problemSolvingSkills" : "Resolve customer complaints; Escalate customer issues", "specialRequirements" : "Relocate to Greece", "outcomesObjectives" : "Maintain high customer satisfaction", "qualificationsBasic" : "Fluency in French, Proficiency in English, Experience in customer service, Ability to handle challenging situations, Proficiency in using CRM systems, Proficiency in standard office software, Willingness to relocate to Greece", "qualificationsPreferred" : "Remote work experience, Experience in multinational environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer a French Speaking Customer Service Agent position with the opportunity to work in Greece, including paid relocation support. In this role, you will provide excellent customer service to French-speaking clients, ensuring their needs are met with professionalism and care. ### Responsibilities * Assist French-speaking customers through phone, email, and chat by addressing their inquiries and providing information about products and services. * Resolve customer complaints and issues promptly, aiming to maintain high customer satisfaction. * Document customer interactions accurately in the CRM system for efficient tracking and follow-up. * Collaborate with internal teams to escalate and resolve complex customer issues. * Stay updated on company products, services, and policies to provide accurate information to customers. * Contribute to continuous improvement processes within the customer service department. **Requirements** * Fluency in French (both written and spoken); proficiency in English is a plus. * Experience in customer service, ideally with remote work experience or in multinational environments. * Strong communication and interpersonal skills focusing on customer satisfaction. * Ability to handle challenging situations calmly and efficiently. * Proficiency in using CRM systems and standard office software. * Self-motivated and capable of working independently in a remote environment. * Willingness to relocate to Greece with paid relocation assistance provided. * Positive attitude with a strong dedication to delivering outstanding customer service. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "French Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Assist French-speaking customers. Address customer inquiries", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:43:22.479", "lastUpdated" : "2026-06-15T00:46:47.002", "ingestTimestamp" : "2026-06-12T22:43:22.479", "mongoId" : "6a2c5de974d8ee00a08df6d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/6E2525E555", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM systems", "Office software" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5dea74d8ee00a08df834", "title" : "Portuguese Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 24000.0, "max" : 32000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Mid-level Customer Service Agent in Lisbon, Portugal, within the Technology industry, with adjustments for seniority and company size." }, "location" : "Lisbon, Lisbon, Portugal", "locations" : [ "Lisbon, Lisbon, Portugal" ], "timestamp" : "2026-06-15T01:28:53.029", "fingerprint" : "b38a9b9ad886e2e20095cb95a7f17e0a5f2b66f4502f3a78f3c6d66601ca9eb1", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/54BFF11B87/apply", "externalId" : "54BFF11B87", "industryFunction" : { }, "locationPoint" : "38.72509,-9.1498", "structuredLocations" : [ { "city" : "Lisbon", "state" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Lisbon, Portugal", "employmentType" : "FULL_TIME", "majorSkills" : "Customer service", "majorSkillsList" : [ "Customer service" ], "coreResponsibilities" : "Handle customer inquiries, Provide support to Portuguese-speaking customers, Offer detailed information about products, Assist customers in resolving issues, Manage customer interactions, Document customer interactions accurately, Collaborate with internal departments, Escalate complex issues, Resolve complex issues, Maintain up-to-date knowledge of products, Maintain up-to-date knowledge of policies, Maintain up-to-date knowledge of promotions, Ensure high levels of customer satisfaction, Provide timely communication, Provide effective communication", "teamCollaboration" : "Collaborative team mindset", "toolProficiency" : [ "CRM software", "Office tools" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Fully Paid Training", "problemSolvingSkills" : "Resolving issues", "specialRequirements" : "Paid relocation assistance", "outcomesObjectives" : "Ensure high levels of customer satisfaction", "qualificationsBasic" : "Fluency in Portuguese, Proven experience in customer service, Familiarity with CRM software, Willingness to relocate to Greece", "qualificationsPreferred" : "Proficiency in English, Experience in a remote environment, Experience in a multinational environment", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer a rewarding opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team, with the option to work in Greece and benefit from paid relocation. In this role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring their inquiries and needs are addressed with professionalism and care. ### Responsibilities * Handle customer inquiries and provide support to Portuguese-speaking customers via phone, email, and chat. * Offer detailed information about products and services, assisting customers in resolving issues efficiently. * Manage and document all customer interactions accurately using CRM systems. * Collaborate with internal departments to escalate and resolve complex issues as required. * Maintain up-to-date knowledge of company products, policies, and promotions to provide accurate assistance. * Ensure high levels of customer satisfaction through timely and effective communication. **Requirements** * Fluency in Portuguese (both written and spoken); proficiency in English is a plus. * Proven experience in customer service or related roles, preferably in a remote or multinational environment. * Excellent communication and interpersonal skills focused on customer satisfaction. * Ability to remain calm and professional when handling challenging situations. * Familiarity with CRM software and standard office tools. * Self-driven, organized, and comfortable working independently in a remote or office setting. * Willingness to relocate to Greece with paid relocation assistance. * A passion for delivering outstanding customer service and a collaborative team mindset. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Portuguese Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Skills: Customer service. Handle customer inquiries. Provide support to Portuguese-speaking customers", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:42:55.934", "lastUpdated" : "2026-06-15T01:28:53.029", "ingestTimestamp" : "2026-06-12T22:42:55.934", "mongoId" : "6a2c5dea74d8ee00a08df834", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/54BFF11B87", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer service", "CRM software", "Office tools" ], "skillCount" : 3, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5dea74d8ee00a08df7cf", "title" : "Italian Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 18000.0, "max" : 24000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for entry-level customer service roles in Greece, adjusted for a remote work mode and the outsourced services industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T22:35:50.297", "fingerprint" : "7e93848b406c8da3818ed52698212ae0e2df540d56d7f70918975c62efb47d21", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1222CFC39C/apply", "externalId" : "1222CFC39C", "industryFunction" : { }, "locationPoint" : "41.8719,12.5674", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Assist Italian-speaking customers, Provide accurate information, Resolve issues, Ensure customer satisfaction, Manage customer interactions, Document customer interactions, Collaborate with internal teams, Escalate customer problems, Resolve complex customer problems, Stay updated on products, Stay updated on policies, Stay updated on processes, Offer informed support, Maintain a positive demeanor, Maintain a professional demeanor", "teamCollaboration" : "Collaborate with internal teams", "toolProficiency" : [ "CRM software" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Stay updated on company products; Stay updated on policies; Stay updated on processes", "problemSolvingSkills" : "problem-solving skills", "specialRequirements" : "Paid relocation support, Willingness to relocate to Greece", "outcomesObjectives" : "Ensure customer satisfaction", "qualificationsBasic" : "Fluency in Italian, Experience in customer service, Proficient in CRM software, Proficient in standard office applications, Willingness to relocate to Greece", "qualificationsPreferred" : "Knowledge of English", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer the position of Italian Speaking Customer Service Agent, providing an excellent opportunity to work in Greece with paid relocation support. In this role, you will deliver outstanding customer service to Italian-speaking clients, ensuring their inquiries and concerns are addressed promptly and professionally. ### Responsibilities * Assist Italian-speaking customers via phone, email, and chat with a variety of inquiries related to products and services. * Provide accurate information, resolve issues, and ensure customer satisfaction at all times. * Manage and document customer interactions comprehensively using CRM systems. * Collaborate with internal teams to escalate and resolve complex customer problems. * Stay updated on company products, policies, and processes to offer informed support. * Maintain a positive and professional demeanor in all customer communications. **Requirements** * Fluency in Italian (both written and spoken); knowledge of English is beneficial. * Experience in customer service roles, preferably in a remote or multicultural environment. * Exceptional communication and interpersonal skills focused on customer satisfaction. * Strong problem-solving skills with the ability to remain calm under pressure. * Proficient in using CRM software and standard office applications. * Self-disciplined, motivated, and capable of working independently. * Willingness to relocate to Greece with full support for relocation costs. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Italian Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Assist Italian-speaking customers. Provide accurate information", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:36:46.547", "lastUpdated" : "2026-06-14T22:35:50.297", "ingestTimestamp" : "2026-06-12T22:36:46.547", "mongoId" : "6a2c5dea74d8ee00a08df7cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1222CFC39C", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM software" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2ca64474d8ee00a09ba72a", "title" : "Customer Support Executive with German (Onboarding)", "company" : "Tide", "industry" : "FinTech", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Executive in Sofia, Bulgaria, adjusted for the FinTech industry." }, "location" : "Sofia", "locations" : [ "Sofia" ], "timestamp" : "2026-06-15T09:39:01.499", "fingerprint" : "f464c8c3d1b901eff8c3c9798d6c539c0f7375db3dfe805e1bf44179e0ae7029", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7766788003", "externalId" : "7766788003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "professionalSkills" : [ "Sales skills", "Upselling" ], "hardSkillsList" : [ "Revenue generation" ], "softSkillsList" : [ "Member first mentality", "Conscientious" ], "hardSkills" : [ { "name" : "Revenue generation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Member first mentality" }, { "name" : "Conscientious" } ], "majorSkills" : "German language, Sales, Customer support", "majorSkillsList" : [ "German language", "Sales", "Customer support" ], "coreResponsibilities" : "Call potential members, Follow up with leads, Guide through onboarding, Walk through signup process, Answer questions, Highlight Tide's benefits, Convert leads to members, Build rapport with members, Identify upsell opportunities, Work with KYC team, Ensure correct documentation, Troubleshoot issues, Upsell Tide products", "teamCollaboration" : "Collaborate with marketing; Collaborate with product; Collaborate with KYC Teams", "domainKnowledge" : "Compliance; KYC; AML; FinTech", "domainList" : [ "compliance", "kyc", "aml", "fintech" ], "domainSpecificKnowledge" : [ "Compliance", "KYC", "AML", "FinTech" ], "toolProficiency" : [ "Zendesk", "Predictive dialer" ], "communicationSkills" : "Persuasion skills", "continuousLearning" : "Personal L&D budget", "problemSolvingSkills" : "Troubleshoot issues", "outcomesObjectives" : "Convert leads to members; Upsell relatable products", "qualificationsBasic" : "Native-level German proficiency, Customer service experience, Telesales experience, Target-driven, Adaptable to change, Technically-minded", "qualificationsPreferred" : "Knowledge of compliance, Knowledge of KYC, Knowledge of AML, FinTech experience, Experience with Zendesk, Experience with Predictive dialer", "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the team The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders. About the role As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in! As a Customer Support Executive with German (Onboarding) you will: Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members! Build rapport with our prospective members to identify areas to upsell relatable Tide products. Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded. As we grow rapidly and new products introduced to our member base, your aim is to utilize your upselling skills to offer a range of Tide Products to our prospective leads. What we are looking for Native-level proficiency in spoken and written German Previous customer service or telesales experience Focused on revenue and can up-sell to our prospective members A self-starter that is target-driven Comfortable with adapting to constant change and shifting priorities Member first mentality Self-motivated and conscientious, wanting to make a real difference to the business Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience You may also have experience of using Zendesk or similar and Predictive (or power) dialer What you’ll get in return: Salary €17,600.00 - €19,800.00 gross annual 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget in the amount of 1000 BGN per year Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Tidean Ways of Working At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-BK #LI-Hybrid #LI-Remote TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "Customer Support Executive with German (Onboarding) at Tide. Skills: German language, Sales, Customer support. Call potential members. Follow up with leads", "postedDate" : "2026-06-14T02:59:03.182", "createdAt" : "2026-06-14T02:59:03.182", "lastUpdated" : "2026-06-15T09:39:01.499", "ingestTimestamp" : "2026-06-14T02:59:03.182", "mongoId" : "6a2ca64474d8ee00a09ba72a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Revenue generation", "Member first mentality", "Conscientious", "German language", "Sales", "Customer support", "Sales skills", "Upselling", "Compliance", "KYC", "AML", "FinTech", "Zendesk", "Predictive dialer" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5deb74d8ee00a08df84e", "title" : "Slovak Speaking Customer Support For Booking. com - Paid Relocation To Athens", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 19000.0, "max" : 25000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Greece, adjusted for remote work and e-commerce industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T01:16:38.559", "fingerprint" : "1475b13a29ed99d58ee5f0a7e02ab4a4a69e52dd05d54287d5121a38d9d4c48e", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/3EFF37559C/apply", "externalId" : "3EFF37559C", "industryFunction" : { }, "locationPoint" : "49.8175,15.473", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer support, Assist clients with inquiries, Resolve customer complaints, Maintain interaction records, Collaborate with internal teams, Stay up-to-date with products", "teamCollaboration" : "Collaborate with internal teams", "domainKnowledge" : "Booking. com products", "domainList" : [ "booking-com-products" ], "domainSpecificKnowledge" : [ "Booking. com products" ], "toolProficiency" : [ "CRM systems" ], "problemSolvingSkills" : "problem-solving abilities", "specialRequirements" : "Paid relocation to Athens", "outcomesObjectives" : "Ensuring high levels of customer satisfaction", "qualificationsBasic" : "Fluency in Slovak, Willingness to relocate to Athens", "qualificationsPreferred" : "Knowledge of English, Experience in customer service, Familiarity with CRM systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are excited to offer a Slovak Speaking Customer Support position for Booking.com with a paid relocation package to Athens, Greece. This role is ideal for Slovak speakers who are passionate about customer service and eager to work for one of the world’s leading travel companies in a vibrant and culturally rich city. ### Key Responsibilities * Provide excellent customer support to Slovak-speaking customers of Booking.com through phone, email, and chat. * Assist clients with booking inquiries, modifications, cancellations, and other service-related issues. * Resolve customer complaints efficiently, ensuring high levels of customer satisfaction. * Maintain accurate records of all interactions and transactions in the CRM system. * Collaborate with internal teams to address and solve customer issues effectively. * Stay up-to-date with Booking.com products, policies, and services to provide accurate information and support. **Requirements** * Fluency in Slovak (both written and spoken) is essential; knowledge of English is an advantage. * Experience in customer service or support roles is preferred. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and a customer-oriented mindset. * Familiarity with customer service software and CRM systems is beneficial. * Willingness to relocate to Athens, Greece, and adapt to a new cultural environment. * A positive attitude, adaptability, and a passion for helping customers. **Benefits** * Competitive Monthly Salary * Relocation Package * Airport Pick-Up * Fully Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "Slovak Speaking Customer Support For Booking. com - Paid Relocation To Athens at Mercier Consultancy Group. Provide customer support. Assist clients with inquiries", "postedDate" : "2026-06-08T00:00:00.000", "createdAt" : "2026-06-12T22:55:40.764", "lastUpdated" : "2026-06-15T01:16:38.559", "ingestTimestamp" : "2026-06-12T22:55:40.764", "mongoId" : "6a2c5deb74d8ee00a08df84e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/3EFF37559C", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Booking. com products", "CRM systems" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 7, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5de874d8ee00a08df5eb", "title" : "Czech Speaking Customer Support For Booking. com - Paid Relocation To Athens", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 20000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Greece, adjusted for remote work and the e-commerce industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T01:17:26.757", "fingerprint" : "8c59bbf87ea7ae712b7c9bcd82acd5f56d3d07ad84e37bc0b7e0eb0326653103", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/D4AFEF9552/apply", "externalId" : "D4AFEF9552", "industryFunction" : { }, "locationPoint" : "40.4637,-3.7492", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer support", "Customer service" ], "hardSkillsList" : [ "Problem-solving" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" } ], "majorSkills" : "Customer support, Customer service", "majorSkillsList" : [ "Customer support", "Customer service" ], "coreResponsibilities" : "Provide customer support to Czech-speaking clients, Assist customers with booking inquiries, Assist customers with modifications, Assist customers with cancellations, Assist customers with general support, Resolve customer complaints, Resolve customer issues, Maintain customer interaction records, Maintain transaction records, Collaborate with internal teams, Stay informed about Booking.com products, Stay informed about Booking.com policies, Stay informed about industry trends", "teamCollaboration" : "Collaborate with internal teams", "domainKnowledge" : "Hospitality services", "domainList" : [ "hospitality-services" ], "domainSpecificKnowledge" : [ "Hospitality services" ], "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Paid relocation to Athens", "outcomesObjectives" : "Ensuring high levels of customer satisfaction", "qualificationsBasic" : "Fluency in Czech, Willingness to relocate to Athens", "qualificationsPreferred" : "Proficiency in English, Experience in customer support, Experience in travel industry, Experience in hospitality industry, Familiarity with CRM systems, Familiarity with customer service software", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are excited to offer a position for a Czech Speaking Customer Support Representative for Booking.com, with a paid relocation package to Athens, Greece. This opportunity is ideal for individuals fluent in Czech who are passionate about customer service and interested in working in an international and dynamic environment. ### Key Responsibilities * Provide exceptional customer support to Czech-speaking clients of Booking.com via phone, email, and chat. * Assist customers with booking inquiries, modifications, cancellations, and general support related to hospitality services. * Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction. * Maintain accurate records of customer interactions and transactions in the CRM system. * Collaborate with internal teams to improve processes and enhance customer experience. * Stay informed about Booking.com’s products, policies, and industry trends to provide knowledgeable support. **Requirements** * Fluency in Czech (both written and spoken) is essential; proficiency in English is a bonus. * Experience in customer support, preferably in the travel or hospitality industry, is highly desirable. * Excellent communication and interpersonal skills. * Strong problem-solving abilities with a customer-focused approach. * Familiarity with CRM systems and customer service software is beneficial. * Willingness to relocate to Athens, Greece, with support provided for relocation. * Ability to work effectively in a fast-paced and multicultural environment. **Benefits** * Competitive Monthly Salary * Relocation Package * Airport Pick-Up * Fully Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "Czech Speaking Customer Support For Booking. com - Paid Relocation To Athens at Mercier Consultancy Group. Skills: Customer support, Customer service. Provide customer support to Czech-speaking clients. Assist customers with booking inquiries", "postedDate" : "2026-06-08T00:00:00.000", "createdAt" : "2026-06-12T22:53:40.995", "lastUpdated" : "2026-06-15T01:17:26.757", "ingestTimestamp" : "2026-06-12T22:53:40.995", "mongoId" : "6a2c5de874d8ee00a08df5eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/D4AFEF9552", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Customer support", "Customer service", "Hospitality services" ], "skillCount" : 4, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 7, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Hospitality" }, { "id" : "6a2c5de874d8ee00a08df670", "title" : "Dutch Speaking Customer Support For Booking. com - Paid Relocation To Athens", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 18000.0, "max" : 24000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Greece, adjusted for remote work and the e-commerce industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T00:33:38.160", "fingerprint" : "dce05998a321aae83c40a32b4693992ade6138f040ec1cea74890894e8e8572f", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/6F40FEBBA2/apply", "externalId" : "6F40FEBBA2", "industryFunction" : { }, "locationPoint" : "35.1264,33.4299", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Deliver high-quality customer support, Assist customers with booking inquiries, Assist customers with modifications, Assist customers with cancellations, Resolve customer issues promptly, Resolve customer issues professionally, Maintain accurate records, Collaborate with internal teams, Provide timely solutions, Enhance overall service quality, Stay informed about Booking. com's services, Stay informed about Booking. com's policies, Stay informed about Booking. com's promotions, Advise customers effectively", "teamCollaboration" : "Collaborate with internal teams", "domainKnowledge" : "Travel industry", "domainList" : [ "travel-industry" ], "domainSpecificKnowledge" : [ "Travel industry" ], "problemSolvingSkills" : "problem-solving abilities", "specialRequirements" : "Paid relocation to Athens, Relocation to Athens", "outcomesObjectives" : "Ensure a positive experience", "qualificationsBasic" : "Fluency in Dutch, English language skills, Willingness to relocate to Athens, Ability to work in fast-paced environment, Manage multiple tasks", "qualificationsPreferred" : "Experience in customer service, Experience in travel industry, Experience in hospitality industry, Familiarity with CRM tools, Familiarity with customer support tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are hiring Dutch Speaking Customer Support Representatives for a prestigious client, Booking.com. This role offers the unique opportunity of paid relocation to Athens, Greece. If you are fluent in Dutch and passionate about providing exceptional customer service in the travel industry, this position is perfect for you. ### Key Responsibilities * Deliver high-quality customer support to Dutch-speaking Booking.com clients through calls, emails, and chat. * Assist customers with booking inquiries, modifications, cancellations, and any other travel-related concerns. * Resolve customer issues promptly and professionally to ensure a positive experience. * Maintain accurate records of customer interactions in the CRM system. * Collaborate with internal teams to provide timely solutions and enhance overall service quality. * Stay informed about Booking.com's services, policies, and promotions to advise customers effectively. **Requirements** * Fluency in Dutch (both written and spoken) is essential; English language skills are advantageous. * Experience in customer service, preferably in the travel or hospitality industry, is a plus. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and customer-oriented mindset. * Willingness to relocate to Athens with paid relocation support. * Ability to work in a fast-paced environment and manage multiple tasks. * Familiarity with CRM and customer support tools preferred. **Benefits** * Competitive Monthly Salary * Relocation Package * Airport Pick-Up * Fully Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "Dutch Speaking Customer Support For Booking. com - Paid Relocation To Athens at Mercier Consultancy Group. Deliver high-quality customer support. Assist customers with booking inquiries", "postedDate" : "2026-06-08T00:00:00.000", "createdAt" : "2026-06-12T22:39:29.658", "lastUpdated" : "2026-06-15T00:33:38.160", "ingestTimestamp" : "2026-06-12T22:39:29.658", "mongoId" : "6a2c5de874d8ee00a08df670", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/6F40FEBBA2", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Travel industry" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 7, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Travel" }, { "id" : "6a2c5de874d8ee00a08df5b3", "title" : "Croatian Speaking Customer Support For Booking. com - Paid Relocation To Athens", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 20000.0, "max" : 25000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Greece, adjusted for remote work and the hospitality industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T00:33:14.191", "fingerprint" : "983ff4b6a4760ed7d1ecfad763937d0c8ba41a4696a8cde8fd1443ca1378c15a", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/268273DDC4/apply", "externalId" : "268273DDC4", "industryFunction" : { }, "locationPoint" : "35.9375,14.3754", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer support to Croatian-speaking customers, Assist clients with booking inquiries, Assist clients with modifications, Assist clients with cancellations, Assist clients with service-related questions, Resolve customer complaints, Resolve customer issues, Maintain accurate records of customer interactions, Collaborate with internal teams, Stay informed about Booking. com’s products, Stay informed about Booking. com’s services, Stay informed about Booking. com’s policies", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Travel industry; Hospitality industry", "domainList" : [ "travel-industry", "hospitality-industry" ], "domainSpecificKnowledge" : [ "Travel industry", "Hospitality industry" ], "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Paid relocation to Athens", "outcomesObjectives" : "Maintain high customer satisfaction", "qualificationsBasic" : "Fluency in Croatian, Ability to work independently, Ability to work as part of a team, Willingness to relocate to Athens", "qualificationsPreferred" : "Knowledge of English, Experience in customer service, Experience in travel or hospitality, Familiarity with CRM software, Familiarity with customer support tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are excited to offer a unique opportunity for Croatian Speaking Customer Support Representatives to work for Booking.com with a paid relocation package to Athens, Greece. This role is perfect for individuals who are fluent in Croatian and passionate about providing excellent customer service within the travel and hospitality industry. ### Key Responsibilities * Provide outstanding customer support to Croatian-speaking customers using Booking.com’s platform via phone, email, and chat. * Assist clients with booking inquiries, modifications, cancellations, and other service-related questions. * Resolve customer complaints and issues efficiently to maintain high customer satisfaction. * Maintain accurate records of customer interactions in the CRM system. * Collaborate with internal teams to ensure seamless customer experience. * Stay informed about Booking.com’s products, services, and policies to provide accurate assistance. **Requirements** * Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus. * Experience in customer service, preferably in the travel or hospitality sector, is advantageous. * Excellent communication and interpersonal skills. * Strong problem-solving skills with a customer-oriented approach. * Familiarity with CRM software and customer support tools is beneficial. * Willingness to relocate to Athens, Greece with the support of paid relocation. * Ability to work efficiently both independently and as part of a team. **Benefits** * Competitive Monthly Salary * Relocation Package * Airport Pick-Up * Fully Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "Croatian Speaking Customer Support For Booking. com - Paid Relocation To Athens at Mercier Consultancy Group. Provide customer support to Croatian-speaking customers. Assist clients with booking inquiries", "postedDate" : "2026-06-08T00:00:00.000", "createdAt" : "2026-06-12T22:33:54.279", "lastUpdated" : "2026-06-15T00:33:14.191", "ingestTimestamp" : "2026-06-12T22:33:54.279", "mongoId" : "6a2c5de874d8ee00a08df5b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/268273DDC4", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Travel industry", "Hospitality industry" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 7, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Travel and hospitality" }, { "id" : "6a2c92fc74d8ee00a0987029", "title" : "Customer Support Executive with German (Onboarding)", "company" : "Tide", "industry" : "FinTech", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Executive in Sofia, Bulgaria, adjusted for the FinTech industry." }, "location" : "Sofia", "locations" : [ "Sofia" ], "timestamp" : "2026-06-15T12:33:50.555", "fingerprint" : "363b3590a8c759cc0ca2f29dc188eee2977c77ed56046f751f38d601ea49dff2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7766788003", "externalId" : "7766788003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "professionalSkills" : [ "Sales skills", "Upselling" ], "hardSkillsList" : [ "Revenue generation" ], "softSkillsList" : [ "Member first mentality", "Conscientious" ], "hardSkills" : [ { "name" : "Revenue generation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Member first mentality" }, { "name" : "Conscientious" } ], "majorSkills" : "German language, Sales, Customer support", "majorSkillsList" : [ "German language", "Sales", "Customer support" ], "coreResponsibilities" : "Call potential members, Follow up with leads, Guide through onboarding, Answer questions, Highlight Tide's benefits, Convert leads to members, Build rapport with members, Identify upsell opportunities, Work with KYC team, Ensure correct documentation, Troubleshoot issues, Upsell Tide products", "teamCollaboration" : "Collaborate with marketing; Collaborate with product; Collaborate with KYC Teams", "domainKnowledge" : "Compliance; KYC; AML; FinTech", "domainList" : [ "compliance", "kyc", "aml", "fintech" ], "domainSpecificKnowledge" : [ "Compliance", "KYC", "AML", "FinTech" ], "toolProficiency" : [ "Zendesk", "Predictive dialer" ], "communicationSkills" : "Persuasion skills", "continuousLearning" : "Personal L&D budget", "problemSolvingSkills" : "Troubleshoot issues", "outcomesObjectives" : "Convert leads to members; Upsell relatable Tide products; Offer range of Tide Products", "qualificationsBasic" : "Native-level German proficiency, Customer service experience, Telesales experience, Target-driven, Adaptable to change, Technically-minded", "qualificationsPreferred" : "Knowledge of compliance, Knowledge of KYC, Knowledge of AML, FinTech experience, Experience with Zendesk, Experience with Predictive dialer", "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the team The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders. About the role As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in! As a Customer Support Executive with German (Onboarding) you will: Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members! Build rapport with our prospective members to identify areas to upsell relatable Tide products. Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded. As we grow rapidly and new products introduced to our member base, your aim is to utilize your upselling skills to offer a range of Tide Products to our prospective leads. What we are looking for Native-level proficiency in spoken and written German Previous customer service or telesales experience Focused on revenue and can up-sell to our prospective members A self-starter that is target-driven Comfortable with adapting to constant change and shifting priorities Member first mentality Self-motivated and conscientious, wanting to make a real difference to the business Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience You may also have experience of using Zendesk or similar and Predictive (or power) dialer What you’ll get in return: Salary €17,600.00 - €19,800.00 gross annual 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget in the amount of 1000 BGN per year Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Tidean Ways of Working At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-BK #LI-Hybrid #LI-Remote TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "Customer Support Executive with German (Onboarding) at Tide. Skills: German language, Sales, Customer support. Call potential members. Follow up with leads", "postedDate" : "2026-06-13T22:35:58.695", "createdAt" : "2026-06-13T22:35:58.695", "lastUpdated" : "2026-06-15T12:33:50.555", "ingestTimestamp" : "2026-06-13T22:35:58.695", "mongoId" : "6a2c92fc74d8ee00a0987029", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Revenue generation", "Member first mentality", "Conscientious", "German language", "Sales", "Customer support", "Sales skills", "Upselling", "Compliance", "KYC", "AML", "FinTech", "Zendesk", "Predictive dialer" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cf9a674d8ee00a0a9b527", "title" : "Support Specialist, German speaking", "company" : "Lightspeed", "industry" : "Customers", "location" : "Belfast", "locations" : [ "Belfast" ], "timestamp" : "2026-06-15T10:16:53.685", "fingerprint" : "02edf727a10b04d6b4e2db364c0c4dca860a1ccb400fef170f950ea3dad84937", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/7158c6a4-2256-4cbf-acfc-60a2448309bf/application", "externalId" : "7158c6a4-2256-4cbf-acfc-60a2448309bf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Belfast", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Belfast, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "professionalSkills" : [ "Hospitality industry" ], "majorSkills" : "customer service, troubleshooting, German, English", "majorSkillsList" : [ "customer service, troubleshooting, German, English" ], "coreResponsibilities" : "Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. Advocate and promote improvements to our products and services.", "teamCollaboration" : "Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM. Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager).", "toolProficiency" : [ "customer support platforms" ], "communicationSkills" : "verbal and written communication; phone; chat; email", "documentationSkills" : "document; track; resolve interactions", "continuousLearning" : "Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.", "innovationCreativity" : "Advocate and promote improvements to our products and services.", "problemSolvingSkills" : "troubleshooting techniques; identify the source of customer issues; provide a prompt and appropriate solution", "specialRequirements" : "Must be fluent in German and English. Ability to work flexible shifts including weekends.", "qualificationsBasic" : "Previous customer service experience and/or technical support attention to detail with an emphasis on providing an exceptional customer experience. Excellent verbal and written communication skills in German & English. Basic experience using common online, mobile and desktop iOS, Android, OSX, Windows.", "qualificationsPreferred" : "Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms. Experience or knowledge of the Hospitality industry. Experience supporting a SaaS product. Experience supporting an iOS application. Computer networking experience or interest. Working knowledge of Mac OS and basic knowledge of HTML/CSS. Dutch or French written and verbal communication.", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Support Specialist, German speaking at Lightspeed. Skills: customer service, troubleshooting, German, English. Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. 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Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. 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Apply today and become part of the team!", "summaryDescription" : "Customer Service – Booking Hotels. Skills: Hotel bookings, Customer service. Assist clients in selecting and booking hotel accommodations. Provide accurate information on hotel amenities, pricing, and", "postedDate" : "2026-06-13T17:44:19.093", "createdAt" : "2026-06-13T17:44:19.093", "lastUpdated" : "2026-06-16T06:56:59.832", "ingestTimestamp" : "2026-06-15T21:13:56.099", "mongoId" : "6a2db54d74d8ee00a0c91a2e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 40000, "salaryAnnualMax" : 70000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hotel bookings", "Customer service", "Hotel accommodations", "Travel trends" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c5de974d8ee00a08df747", "title" : "German Speaking Customer Representative For Mercedes - Paid Relocation To Greece", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 20000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer service roles in Greece, adjusted for remote work and the automotive industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T23:57:07.719", "fingerprint" : "ccb2b46c478d3a9bba7b6fc835eb8170f4ed7be23fa04f23077b630080533d5f", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/4FED2DD74C/apply", "externalId" : "4FED2DD74C", "industryFunction" : { }, "locationPoint" : "56.2639,9.5018", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer service to German-speaking clients, Handle customer inquiries, Ensure customer satisfaction, Resolve issues promptly, Collaborate with team members, Utilize systems for support", "domainKnowledge" : "Mercedes-Benz products; Mercedes-Benz services", "domainList" : [ "mercedes-benz-products", "mercedes-benz-services" ], "domainSpecificKnowledge" : [ "Mercedes-Benz products", "Mercedes-Benz services" ], "specialRequirements" : "Paid relocation to Greece", "qualificationsBasic" : "Fluency in German, Customer service skills, Ability to communicate effectively, Willingness to relocate to Greece", "qualificationsPreferred" : "Previous experience in automotive customer support", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "### **Exciting Career Opportunity!** We are seeking a highly motivated and customer-focused _German Speaking Customer Representative_ to join our team and support one of the world's most prestigious automotive brands, Mercedes-Benz. This position comes with the unique benefit of **paid relocation to Greece** , allowing you to work remotely while enjoying the beautiful surroundings and lifestyle of Greece. **Your Role:** * Provide outstanding customer service to German-speaking clients related to Mercedes-Benz products and services. * Handle customer inquiries through various channels such as phone, email, and chat professionally and efficiently. * Ensure customer satisfaction by resolving issues promptly and effectively. * Collaborate with team members and utilize systems to deliver high-quality support. **Requirements** ### * Fluency in German (both written and spoken) is essential. * Strong customer service skills and the ability to communicate effectively. * Previous experience in automotive customer support is a plus but not mandatory. * Self-motivated, proactive, and able to work independently in a remote setting. * Willingness to relocate to Greece with paid assistance for relocation. * Work from home is possible, anywhere in Greece. **Benefits** * Competitive Monthly Salary * Enjoy 2 Additional Yearly Bonuses * Monthly Performance Bonus * Paid Relocation * Airport Pick-Up * Paid Training * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And Much More...", "summaryDescription" : "German Speaking Customer Representative For Mercedes - Paid Relocation To Greece at Mercier Consultancy Group. Provide customer service to German-speaking clients. Handle customer inquiries", "postedDate" : "2026-06-08T00:00:00.000", "createdAt" : "2026-06-12T22:48:00.292", "lastUpdated" : "2026-06-14T23:57:07.719", "ingestTimestamp" : "2026-06-12T22:48:00.292", "mongoId" : "6a2c5de974d8ee00a08df747", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/4FED2DD74C", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Mercedes-Benz products", "Mercedes-Benz services" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 6, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Automotive" }, { "id" : "6a2c5ef074d8ee00a08e7c2e", "title" : "Customer Support Generalist (German speaker)", "company" : "Veeam Software", "industry" : "Data and AI Trust", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Support Generalist in Romania, adjusted for the technology industry and company size." }, "location" : "Romania", "locations" : [ "Romania" ], "timestamp" : "2026-06-14T22:33:19.926", "fingerprint" : "a337a62bf2ca5694e491709c1da987dee1fa92de9bf9df7512dfdb0e296ad482", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/veeamsoftware/jobs/4895973101", "externalId" : "4895973101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "technicalSkills" : "Vmware vSphere, Microsoft Hyper-V, Windows OS", "professionalSkills" : [ "Data entry", "Auditing information", "Customer expectations", "Personal data handling", "Basic accounting", "Payroll software", "HR software" ], "hardSkillsList" : [ "Technical support", "Data auditing", "Information referral" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Data auditing", "level" : "intermediate" }, { "name" : "Information referral", "level" : "intermediate" } ], "majorSkills" : "Customer support, Case management, CRM software", "majorSkillsList" : [ "Customer support", "Case management", "CRM software" ], "coreResponsibilities" : "Handle customer requests, Triage General Inquiry cases, Triage Licensing cases, Set customer expectations, Check for customer understanding, Refer requests to correct department, Follow-up to ensure customer satisfaction, Enter and audit data, Oversee queue of cases, Identify customer needs, Ensure timely handling of referrals, Escalate where necessary, Audit and update CRM records, Update manager on sales records, Communicate with Technical team, Communicate with Sales and Renewals, Fulfill professional goals, Report and register data", "teamCollaboration" : "Relationships with other departments; Communicate with Technical team; Communicate with Sales and Renewals", "domainKnowledge" : "Virtualization industry; Data resilience; Data security posture management; Internal policies; Internal procedures; Personal data handling regulations; Basic accounting processes; Payroll software; HR software", "domainList" : [ "virtualization-industry", "data-resilience", "data-security-posture-management", "internal-policies", "internal-procedures", "personal-data-handling-regulations", "basic-accounting-processes", "payroll-software", "hr-software" ], "domainSpecificKnowledge" : [ "Virtualization industry", "Data resilience", "Data security posture management", "Internal policies", "Internal procedures", "Personal data handling regulations", "Basic accounting processes", "Payroll software", "HR software" ], "toolProficiency" : [ "Salesforce", "MSOffice" ], "continuousLearning" : "LinkedIn Learning; O’Reilly; Mentoring; Workshops; Learning events", "problemSolvingSkills" : "Troubleshooting issues", "outcomesObjectives" : "Fulfill professional goals and targets", "qualificationsBasic" : "Business-to-business technical support experience, Experience with high-tech products/services", "qualificationsPreferred" : "Knowledge of virtualization industry, Ability to relay information to potential customers, Familiarity with Vmware vSphere, Familiarity with Microsoft Hyper-V, Familiarity with Windows OS 2008(r2)", "rawDescription" : "Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Customer Support Generalist will handle customer requests submitted via the Customer Portal in alignment with the company's values and goals. They are responsible for timely triage of General Inquiry cases and Licensing cases which involves setting customer expectations, checking for understanding with customers, referral of the request to the correct department, and follow-up to ensure customer satisfaction. This task is handled by data entry and auditing information received internally or externally and is completed through our Customer Relationship Management (CRM) software, Salesforce. What You’ll Do Pursue good relationships with other departments to ensure effective communication and timely resolution of issues. Oversees queue of General Inquiry and Licensing cases in Salesforce. Identify customer needs via email or phone. Knowledge of proper referral workflow. Ensure requests referred to other teams are handled in timely manner, escalating where necessary. Audit and Update CRM records pertaining to customers and accounts where needed. Update manager on Sales Team records that need audited. Communicate with Technical team where necessary for referrals. Communicate with Sales and Renewals to ensure timely handling of Refer to Sales requests. Has working knowledge of internal policies and procedures, departments, personal data handling regulations, basic accounting processes, and payroll/HR software. The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company; The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems; Any other service tasks and responsibilities assigned by the department manager What You’ll Bring Previous experience - Business-to-business (B2B) technical support experience of high-tech products/services is preferred Knowledge of virtualization industry and the ability to relay information to potential customers Proficiency in MSOffice based automation tools (Excel, Outlook, etc) Familiarity and understanding of Vmware vSphere, Microsoft Hyper-V Windows OS 2008(r2) What You’ll Get 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement Free access to Bookster library platform for borrowing your favorite books for free Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position. #LI-IN1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.", "summaryDescription" : "Customer Support Generalist (German speaker) at Veeam Software. Skills: Customer support, Case management, CRM software. Handle customer requests. Triage General Inquiry cases", "postedDate" : "2026-06-12T22:05:10.690", "createdAt" : "2026-06-12T22:05:10.690", "lastUpdated" : "2026-06-14T22:33:19.926", "ingestTimestamp" : "2026-06-12T22:05:10.690", "mongoId" : "6a2c5ef074d8ee00a08e7c2e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Data auditing", "Information referral", "Customer support", "Case management", "CRM software", "Data entry", "Auditing information", "Customer expectations", "Personal data handling", "Basic accounting", "Payroll software", "HR software", "Virtualization industry", "Data resilience", "Data security posture management", "Internal policies", "Internal procedures", "Personal data handling regulations", "Basic accounting processes", "Salesforce", "MSOffice" ], "skillCount" : 22, "jobCategory" : "engineering", "jobSubcategory" : "customer-technical-support,-global-1001172", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Data and AI Trust" }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305a73f292fd229cf514e7", "title" : "Helpers for In-Home Support", "company" : "Herewith Caregivers", "industry" : "Healthcare", "salary" : { "min" : 18.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Herewith CG", "locations" : [ "Herewith CG" ], "timestamp" : "2026-06-16T10:00:34.548", "fingerprint" : "d9c2f31289b92ce4bdf7d91eef96fde73a6f9c3c7c623a80bad96c716df0d0dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/herewithgmbh/jobs/8592320002", "externalId" : "8592320002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "employmentType" : "TEMPORARY", "majorSkills" : "Transportation, Post-surgery support", "majorSkillsList" : [ "Transportation", "Post-surgery support" ], "coreResponsibilities" : "Provide safe transportation, Remain on-site during procedure, Offer post-surgery supervision, Offer companionship, Assist with basic needs, Assist with comfort, Monitor post-op concerns, Ensure client safety", "domainKnowledge" : "Post-surgery care", "domainList" : [ "post-surgery-care" ], "domainSpecificKnowledge" : [ "Post-surgery care" ], "specialRequirements" : "One-day assignment, Extended hours", "qualificationsBasic" : "Reliable vehicle, Valid driver's license, Safe driving record", "qualificationsPreferred" : "Experienced in transportation, Experienced in short-term recovery support", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Location: Tampa, FL, 33625 Start Date: ASAP Helper Rate: $18.33 per hour We are seeking a dependable and attentive helper to assist a male client in his 70s who requires transportation and post-surgery support. This is a one-day assignment with extended hours to ensure safe recovery immediately after the procedure. Care Responsibilities Provide safe transportation to and from the surgical appointment Remain on-site or nearby during procedure Offer post-surgery supervision and companionship Assist with basic needs and comfort after discharge Monitor for any immediate post-op concerns and ensure safety Appointment Details Facility: Vein and Vascular (Lutz, FL) Date: July 10, 2026 Surgery Time: 9:30 AM Estimated Duration: ~2 hours Post-Op Care: Caregiver to remain with client for approximately 6 hours after surgery Ideal Candidate Must have a reliable vehicle Valid driver’s license and safe driving record Patient, attentive, and responsible Comfortable assisting post-procedure clients This role is ideal for a helper experienced in transportation and short-term recovery support, ensuring the client is safe, comfortable, and monitored after surgery. Hiring info: We’re looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here’s what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you’ll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Get started today and make a meaningful impact in your community! Learn more about Herewith at https://herewith.com/helpers.", "summaryDescription" : "Helpers for In-Home Support at Herewith Caregivers. Skills: Transportation, Post-surgery support. Provide safe transportation. Remain on-site during procedure", "postedDate" : "2026-06-15T23:28:26.151", "createdAt" : "2026-06-15T23:28:26.151", "lastUpdated" : "2026-06-16T10:00:34.548", "ingestTimestamp" : "2026-06-15T23:28:26.151", "mongoId" : "6a305a73f292fd229cf514e7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Transportation", "Post-surgery support", "Post-surgery care" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308e9ef292fd229c0a4591", "title" : "Customer Support Representative", "company" : "HireVue", "industry" : "Computer Software", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Poland, adjusted for the technology industry and remote work." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T13:10:43.378", "fingerprint" : "764de9ff790743e5513f1d1fdc45fbd2a835d6385d6356fc29a3092b8dfe1c39", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132283954-customer-support-representative-fully-remote-poland", "externalId" : "744000132283954", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Poland Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 8pm-5am (+1 day) * Wednesday-Sunday (Monday/Tuesday off)- 8pm-5am (+1 day) * Saturday-Wednesday (Thursday/Friday off)- 11am-8pm * Thursday-Monday (Tuesday/Wednesday off)- 11am-8pm ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Customer Support Representative at HireVue", "postedDate" : "2026-06-15T20:58:45.000", "createdAt" : "2026-06-16T03:33:36.493", "lastUpdated" : "2026-06-16T13:10:43.378", "ingestTimestamp" : "2026-06-16T03:33:36.493", "mongoId" : "6a308e9ef292fd229c0a4591", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308e9ef292fd229c0a4592", "title" : "Customer Support Representative", "company" : "HireVue Inc", "industry" : "Computer Software", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Sandy, United States, adjusted for the Technology industry and company size." }, "location" : "Sandy, UT, United States", "locations" : [ "Sandy", "UT", "United States" ], "timestamp" : "2026-06-16T11:33:39.513", "fingerprint" : "429d77ac439327e2a0791667b525351048b2241322544291dadaad27ec263c67", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132281208-customer-support-representative-fully-remote-us", "externalId" : "744000132281208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sandy", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.5710454,-111.8953815" } ], "locationText" : "Sandy, Utah, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST * Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST * Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST * Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us", "summaryDescription" : "Customer Support Representative at HireVue Inc. Focus on customer relationships. Focus on customer retention", "postedDate" : "2026-06-15T20:28:15.000", "createdAt" : "2026-06-16T03:33:03.053", "lastUpdated" : "2026-06-16T11:33:39.513", "ingestTimestamp" : "2026-06-16T03:33:03.053", "mongoId" : "6a308e9ef292fd229c0a4592", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305146f292fd229cefd9cf", "title" : "Customer Success Representative, Velocity ( German speaker)", "company" : "Veeam Software", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Success Representative in Romania, adjusted for the SaaS industry and the requirement for German language proficiency." }, "location" : "Romania", "locations" : [ "Romania" ], "timestamp" : "2026-06-16T07:17:59.032", "fingerprint" : "05936dc0ad9e7354917a504809e37c90179ad5e5666f00f7c1c30cc3629d85c8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/veeamsoftware/jobs/4877993101", "externalId" : "4877993101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do Responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manages renewal and ensures growth of all contracts in assigned territory Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts Cold call customers with lapsed support, with the goal to reactivate support. Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's Positively interacts and collaborates with customers, Veeam partners, and Veeam associates Identifies and pursues maintenance reinstatement opportunities Assists in negotiation of maintenance agreements Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) Overachieves target quota Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses Impeccable Salesforce hygiene Manages inbound Renewal inquiries though different Renewals portals Prioritize workload in order to meet all KPIs, goals and objectives. Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings Other duties, as assigned What You'll Bring: Bachelor’s Degree required (a combination of education and experience will be considered) English Advanced German Advanced Superb customer service skills are required Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas Ability to work in a semi-autonomous and fast-paced environment High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls Experience compiling, querying, analyzing and reporting data Proficiency with SalesForce.com is desirable Basic knowledge of virtualization industry and the ability to relay information to the partner community What You'll Get: 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement Free access to Bookster library platform for borrowing your favorite books for free Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position. #LI-IN1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.", "summaryDescription" : "Customer Success Representative, Velocity ( German speaker) at Veeam Software", "postedDate" : "2026-06-15T23:19:31.398", "createdAt" : "2026-06-15T23:19:31.398", "lastUpdated" : "2026-06-16T07:17:59.032", "ingestTimestamp" : "2026-06-15T23:19:31.398", "mongoId" : "6a305146f292fd229cefd9cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a33f292fd229c039287", "title" : "Customer Support Specialist", "company" : "1stdibs. com", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in New York, USA, with 1+ years of experience in the E-Commerce industry, adjusted for company size and specific location." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T14:29:00.616", "fingerprint" : "6f84fb69c11772d2a5d17652a3768f919ea2dc6c70c27639a9f95044d550efb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.1stdibs.com/about/careers/apply/?gh_jid=8007214", "externalId" : "8007214", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 1, "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time What you’ll do: Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat Resolve customer issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries Support Sales and Account Managers with all aspects of their customer and dealer relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) What you'll bring: 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Experience with SalesForce and/or other CRM systems Nice To Have: Luxury goods experience a strong plus Bi-lingual in French, Spanish, Italian or German is a plus but not required Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Tri-State Pay Range $24.50—$27 USD Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $22—$25 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors. Benefits (US based positions) Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. We are flexible with our PTO. We generally expect employees take around 15 days/year. All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees. Fully paid wellness benefits, including One Medical membership and WellHub. Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. Company match of donations to 501c3 charities, up to $250/year. Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.", "summaryDescription" : "Customer Support Specialist at 1stdibs. com. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-16T01:16:46.000", "createdAt" : "2026-06-16T01:16:46.000", "lastUpdated" : "2026-06-16T14:29:00.616", "ingestTimestamp" : "2026-06-16T01:16:46.000", "mongoId" : "6a307a33f292fd229c039287", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305723f292fd229cf34866", "title" : "Customer Support Specialist", "company" : "Diligent Corporation", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Bengaluru, India, with 1-3 years of experience in the SaaS industry, adjusted for company size and onsite work mode." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T07:10:34.977", "fingerprint" : "bf31b24fc41df262157ffb1f3c303a37c6c84981b1914f255886b8431ed29d49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/diligentcorporation/jobs/6017411004", "externalId" : "6017411004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 1, "experienceMaxYears" : 3, "remoteFriendly" : true, "rawDescription" : "Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Required Experience/Skills • 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users • Excellent communication skills with internal stakeholders • Experience of phone-based Software Application/Technical Support or call center experience supporting end users • Proven problem-solving skills and technical aptitude • Working knowledge of Windows OS and other major operating systems • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.", "summaryDescription" : "Customer Support Specialist at Diligent Corporation", "postedDate" : "2026-06-15T23:18:53.160", "createdAt" : "2026-06-15T23:18:53.160", "lastUpdated" : "2026-06-16T07:10:34.977", "ingestTimestamp" : "2026-06-15T23:18:53.160", "mongoId" : "6a305723f292fd229cf34866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5de874d8ee00a08df5fa", "title" : "Danish Speaking Customer Care for Delivery Service | Paid Relocation to Greece", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Danish Speaking Customer Care role in Malaysia, adjusted for remote work and the logistics industry." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw, Masovian Voivodeship, Poland" ], "timestamp" : "2026-06-14T23:58:20.327", "fingerprint" : "34a0a08e0cb0259a60938f0bdb1a97b2201accaacb7c87f1897b1d7319edc752", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/2F3FAEF161/apply", "externalId" : "2F3FAEF161", "industryFunction" : { }, "locationPoint" : "52.22977,21.01178", "structuredLocations" : [ { "country" : "Malaysia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Malaysia", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer support", "Customer service" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Customer Success, Customer Support", "majorSkillsList" : [ "Customer Success", "Customer Support" ], "coreResponsibilities" : "Provide customer support in Danish, Assist customers with inquiries, Resolve customer complaints, Ensure customer satisfaction, Document customer interactions, Provide accurate information in CRM, Collaborate with logistics teams, Collaborate with operations teams, Ensure timely resolution of delivery issues", "teamCollaboration" : "Logistics teams; Operations teams", "domainKnowledge" : "Delivery service inquiries; Order tracking; Delivery issues; Payment inquiries", "domainList" : [ "delivery-service-inquiries", "order-tracking", "delivery-issues", "payment-inquiries" ], "domainSpecificKnowledge" : [ "Delivery service inquiries", "Order tracking", "Delivery issues", "Payment inquiries" ], "toolProficiency" : [ "CRM tools", "Customer service software" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Fully Paid Training", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Relocation to Greece", "outcomesObjectives" : "Ensure high customer satisfaction", "qualificationsBasic" : "Exceptional Danish language skills, English fluency B2, Customer service experience, Willingness to relocate to Greece", "qualificationsPreferred" : "Experience in delivery services, Experience in logistics services, Familiarity with CRM tools, Familiarity with customer service software", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Mercier Consultancy MD is excited to offer a rewarding opportunity for Danish Speaking Customer Care Representatives to join a leading Delivery Service company in Greece. This role includes a fully paid relocation package, making it easier for you to start your new career in the beautiful country of Greece. If you have excellent Danish language skills and a passion for delivering exceptional customer service, we invite you to join our team! ### Key Responsibilities * Provide outstanding customer support in Danish regarding delivery service inquiries. * Assist customers with order tracking, delivery issues, payment inquiries, and service information. * Resolve customer complaints and ensure a high level of customer satisfaction. * Document customer interactions and provide accurate information in CRM systems. * Collaborate with logistics and operations teams to ensure timely resolution of delivery issues. **Requirements** * Exceptional command of the Danish language (both written and spoken) is essential. * A minimum English fluency of B2 is required. * Previous experience in customer service, preferably in delivery or logistics services. * Excellent communication and interpersonal skills with a proactive attitude. * Ability to work efficiently in a fast-paced and dynamic environment. * Strong problem-solving skills and attention to detail. * Familiarity with CRM tools and customer service software is advantageous. * Willingness to relocate to Greece and embrace a new cultural and working experience. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Fully Paid Training * Health Insurance * 2 Extra Salaries per year * And Much More...", "summaryDescription" : "Danish Speaking Customer Care for Delivery Service | Paid Relocation to Greece at Mercier Consultancy Group. Skills: Customer Success, Customer Support. Provide customer support in Danish. Assist customers with inquiries", "postedDate" : "2026-06-09T00:00:00.000", "createdAt" : "2026-06-12T22:45:49.836", "lastUpdated" : "2026-06-14T23:58:20.327", "ingestTimestamp" : "2026-06-12T22:45:49.836", "mongoId" : "6a2c5de874d8ee00a08df5fa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/2F3FAEF161", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Interpersonal skills", "Problem-solving skills", "Customer Success", "Customer Support", "Customer support", "Customer service", "Delivery service inquiries", "Order tracking", "Delivery issues", "Payment inquiries", "CRM tools", "Customer service software" ], "skillCount" : 12, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 5, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Delivery Service" }, { "id" : "6a3068adf292fd229cfc509d", "title" : "Customer Support Analyst", "company" : "NielsenIQ", "industry" : "Market Research", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Analyst in Pune, India, adjusted for the Market Research industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T08:26:15.115", "fingerprint" : "acfc3b1b9a3be6c305fbf107880605838764ff2fb67509bb79ec89310a82ee2f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NielsenIQ/744000132121739-customer-support-analyst", "externalId" : "744000132121739", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Maximize customer value realization", "outcomesObjectives" : "Achieve high customer satisfaction; Maintain strong customer retention; Drive customer value realization", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [https://nielseniq.com/global/en/news-center/diversity-inclusion](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&reserved=0)", "summaryDescription" : "Customer Support Analyst at NielsenIQ. Manage customer relationships. 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The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [https://nielseniq.com/global/en/news-center/diversity-inclusion](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&reserved=0)", "summaryDescription" : "Customer Support Analyst at NielsenIQ. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T06:40:36.000", "createdAt" : "2026-06-15T23:49:09.350", "lastUpdated" : "2026-06-16T11:22:34.854", "ingestTimestamp" : "2026-06-15T23:49:09.350", "mongoId" : "6a305dbff292fd229cf69ee3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Market Research", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e6274d8ee00a08e3a1e", "title" : "Copywriter for German Content", "company" : "flaconi", "salary" : { "min" : 45100.0, "max" : 55000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Berlin, Berlin, Germany", "locations" : [ "Berlin", "Berlin", "Germany" ], "timestamp" : "2026-06-15T00:37:24.343", "fingerprint" : "59748ab47f806208c7c06e778f855f3a79bc5d6513d10c992fc160038a00abd0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/flaconi/jobs/4861931101?gh_jid=4861931101", "externalId" : "4861931101", "structuredLocations" : [ { "city" : "Berlin", "state" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5033790,13.3386522" } ], "locationText" : "Berlin, Berlin, Germany", "professionalSkills" : [ "Copywriting", "Editorial writing" ], "hardSkillsList" : [ "German grammar", "German spelling" ], "hardSkills" : [ { "name" : "German grammar", "level" : "intermediate" }, { "name" : "German spelling", "level" : "intermediate" } ], "majorSkills" : "Copywriting, German content", "majorSkillsList" : [ "Copywriting", "German content" ], "coreResponsibilities" : "Create compelling German copy, Create engaging German copy, Create effective German copy, Write long-form copy, Write short-form copy, Write app copy, Support out-of-home brand projects, Provide creative direction input, Implement copy for billboards, Implement copy for flyers, Implement copy for stickers, Support cross-team projects, Proofread expertise, Conduct quality checks, Maintain brand voice, Develop brand voice, Use AI tools for ideation, Use AI tools for scaling, Use AI tools for optimization", "teamCollaboration" : "Cross-team projects", "projectManagementSkills" : [ "Prioritize projects", "Manage projects", "Complete projects" ], "domainKnowledge" : "Lifestyle topics; Beauty topics", "domainList" : [ "lifestyle-topics", "beauty-topics" ], "domainSpecificKnowledge" : [ "Lifestyle topics", "Beauty topics" ], "toolProficiency" : [ "AI tools" ], "documentationSkills" : "Language Guide; Tone of Voice; Wording catalogues", "continuousLearning" : "Internal training; External training", "qualificationsBasic" : "Fluency in German, Fluency in English, Professional copywriting experience, Editorial writing experience, Ability to create clear copy, Ability to create concise copy, Ability to create engaging copy, Profound knowledge of German grammar, Profound knowledge of German spelling", "qualificationsPreferred" : "Affinity for lifestyle topics, Affinity for beauty topics", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging. flaconi is an equal opportunity employer and welcomes and encourages all qualified candidates from all backgrounds and identities, regardless of ethnicity, race, gender identity, migration background, national origin, disability status, sexual orientation, religion, or age to apply. If you require specific support during the application or interview process – e. g. live captions, more time for the interview or the task in a different format – just let us know so that we can adapt the process accordingly. We will do our best to make this possible. We are looking for an experienced and passionate copywriter (all genders) to join our Creative Department as a copywriter for our German market in our Copywriting Team. In this position, you will be responsible for creating compelling, engaging and effective German copy for a variety of onsite and offsite content formats, all while maintaining the flaconi Tone of Voice. Your Role Writing long-form copy for editorial and commercial landing pages Creating short-form copy for onsite and offsite touchpoints such as banners, homepage placements, slogans or taglines Writing app copy including release notes, banner copy and user-focused content pieces Supporting out-of-home brand projects including creative direction input and copy implementation for billboards, flyers, stickers and other physical brand assets Supporting cross-team projects with copywriting and proofreading expertise Conducting quality checks to ensure stakeholder copy is accurate, consistent and aligned with guidelines Maintaining and developing the flaconi brand voice by owning the Language Guide, Tone of Voice and wording catalogues Confidently using AI tools to support ideation, scaling and optimisation of copy production while ensuring brand consistency and quality standards Your Profile Fluency in German and English Professional experience in the field of copywriting/editorial writing Ability to create copy that is clear, concise and engaging Profound knowledge of German grammar and spelling rules Affinity for lifestyle and beauty topics Great self management skills: ability to proactively prioritize, manage and complete multiple projects within time constraints and with strong attention to detail Being a team player with strong communicative skills What We Offer Our employees matter to us: We offer you a permanent contract and cover the costs for your BVG or Deutschland ticket. Work-life balance: 29 vacation days plus additional days off on the 24th and 31st December, flexible working hours, up to three days of working from home per week, and in specific cases, the option to work 100 % remotely within Germany; the possibility of a paid sabbatical. flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities. We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals. flaconi fitness: a wide range of sports options & discounts on memberships. Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office. Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%. A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office! Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties! Check out all benefits HERE. Founded in 2011 as one of the first online perfumeries, flaconi is honored to work with more than 700 people from 60 different nations at the flaconi headquarters in Berlin-Charlottenburg and its fulfillment center in Halle. Shape our company’s success with us and apply now online! We look forward to receiving your complete application documents including your earliest starting date and salary expectations. flaconi will not accept unsolicited resumes from any source (e. g. recruitment agency) other than directly from a candidate. The offered salary will always be within this range and is based on the outcomes of the recruitment process. Salary range (annual brutto) €45.100—€55.000 EUR", "summaryDescription" : "Copywriter for German Content at flaconi. Skills: Copywriting, German content. Create compelling German copy. Create engaging German copy", "postedDate" : "2026-06-12T22:07:42.970", "createdAt" : "2026-06-12T22:07:42.970", "lastUpdated" : "2026-06-15T00:37:24.343", "ingestTimestamp" : "2026-06-12T22:07:42.970", "mongoId" : "6a2c5e6274d8ee00a08e3a1e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "German grammar", "German spelling", "Copywriting", "German content", "Editorial writing", "Prioritize projects", "Manage projects", "Complete projects", "Lifestyle topics", "Beauty topics", "AI tools" ], "skillCount" : 11, "jobCategory" : "other", "jobSubcategory" : "copywriting", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cb1a074d8ee00a09ddbc3", "title" : "Client Support & Travel Booking", "industry" : "DN", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta, Georgia" ], "timestamp" : "2026-06-15T23:13:45.565", "fingerprint" : "576976cd918b5b32696e4a82b72453a1fd19d6ca455d43a3e53bf7524e7bf5f5", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/destinationknot/da4d6d81-fc3e-4791-849f-dcf73c673304/apply", "externalId" : "da4d6d81-fc3e-4791-849f-dcf73c673304", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Assist clients with organizing booking details, Provide customer support, Help gather and maintain information, Coordinate booking details, Follow up with clients, Maintain accurate notes, Maintain client profiles, Maintain documentation, Respond promptly to client questions, Provide helpful guidance, Stay informed about destinations, Stay informed about suppliers, Stay informed about experience options, Support administrative tasks, Ensure smooth client experience", "teamCollaboration" : "Work collaboratively with the team", "communicationSkills" : "Professional communication", "qualificationsBasic" : "No previous experience required", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment. Responsibilities: Assist clients with organizing booking details, dates, preferences, and service selections Provide customer support through email, phone, and messaging in a professional manner Help gather and maintain information needed for reservations and itinerary support Coordinate booking details and follow up with clients as needed Maintain accurate notes, client profiles, and documentation within our systems Respond promptly to client questions and provide helpful guidance Stay informed about available destinations, suppliers, and experience options Support administrative tasks related to planning and booking services Work collaboratively with the team to ensure a smooth and positive client experience Skills & Qualifications: Strong customer service and communication skills Organized, detail-oriented, and comfortable using online tools Ability to work remotely and manage your own schedule Professional, dependable, and proactive No previous experience required — full training is provided What We Provide: Comprehensive training and onboarding Access to booking tools, systems, and resources Flexible remote schedule One-on-one support and continued guidance A positive, team-focused work environment Work Environment: This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.", "summaryDescription" : "Client Support & Travel Booking. Assist clients with organizing booking details. Provide customer support", "postedDate" : "2026-06-12T20:16:43.326", "createdAt" : "2026-06-12T20:16:43.326", "lastUpdated" : "2026-06-15T23:13:45.565", "ingestTimestamp" : "2026-06-14T22:05:03.317", "mongoId" : "6a2cb1a074d8ee00a09ddbc3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484c1", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Charlotte, United States, adjusted for the Marketing industry." }, "location" : "Charlotte, NC, United States", "locations" : [ "Charlotte", "NC", "United States" ], "timestamp" : "2026-06-16T08:17:32.024", "fingerprint" : "e1aba3282bff89ff481305c1dd0e26dcd0c11560be76c89e39129c1195c95d3f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132085119-customer-support-specialist", "externalId" : "744000132085119", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Assist in marketing campaign development, Execute marketing campaigns, Coordinate marketing projects, Ensure timely delivery of materials, Support content creation, Monitor marketing campaign performance, Report on marketing campaign performance, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Ongoing learning opportunities; Skill development", "problemSolvingSkills" : "Problem-solving; Critical thinking", "qualificationsBasic" : "Customer service experience, Excellent communication skills, Problem-solving skills, Handle multiple tasks, Attention to detail, Critical thinking under pressure, Familiarity with customer support software, Familiarity with CRM systems, Familiarity with ticketing tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description : We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a strong problem-solving aptitude, and the ability to manage multiple inquiries efficiently. Responsibilities * Assist in the development and execution of marketing campaigns across various channels. * Coordinate marketing projects and ensure timely delivery of campaign materials. * Support content creation for social media, newsletters, websites, and promotional materials. * Monitor and report on marketing campaign performance using analytical tools. * Collaborate with cross-functional teams including sales, design, and product departments. ## Qualifications Requirements * Proven experience in a customer service or support role, preferably in a similar industry. * Excellent verbal and written communication skills with a strong customer focus. * Ability to handle multiple tasks simultaneously while maintaining attention to detail. * Strong problem-solving skills and the ability to think critically under pressure. * Familiarity with customer support software, CRM systems, and ticketing tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Assist in marketing campaign development. Execute marketing campaigns", "postedDate" : "2026-06-15T00:57:20.000", "createdAt" : "2026-06-16T00:06:13.245", "lastUpdated" : "2026-06-16T08:17:32.024", "ingestTimestamp" : "2026-06-16T00:06:13.245", "mongoId" : "6a305981f292fd229cf484c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484a0", "title" : "Customer Support Assistant", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Support Assistant in Miami, FL, adjusted for the Technology industry." }, "location" : "Miami, FL, United States", "locations" : [ "Miami", "FL", "United States" ], "timestamp" : "2026-06-16T10:01:22.564", "fingerprint" : "8d54b08b5489da48cb4649762305df9de9fffcf45c93cb63b306ebb1126c4025", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132104609-customer-support-assistant", "externalId" : "744000132104609", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Miami", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.7741566,-80.1935973" } ], "locationText" : "Miami, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High school", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Provide accurate information, Troubleshoot customer issues, Escalate customer issues, Maintain customer records, Follow up with customers", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain detailed records", "continuousLearning" : "Skill development; Ongoing learning", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues", "outcomesObjectives" : "Ensure inquiries addressed promptly; Ensure concerns addressed effectively; Ensure issues satisfactorily resolved", "qualificationsBasic" : "Excellent verbal communication skills, Excellent written communication skills, Problem-solving abilities, Customer-centric attitude, Manage multiple tasks, Prioritize in fast-paced environment", "qualificationsPreferred" : "Customer support software experience, CRM systems experience, Help desk tools experience, Additional education in communications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Position Overview We are seeking a dedicated and empathetic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment. Key Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Provide accurate information about products, services, policies, and procedures. * Troubleshoot and resolve customer issues or escalate them to the appropriate department. * Maintain detailed and accurate records of customer interactions and transactions. * Follow up with customers to ensure their issues have been satisfactorily resolved. ## Qualifications Requirements * Excellent verbal and written communication skills in English. * Strong problem-solving abilities and a customer-centric attitude. * Ability to manage multiple tasks and prioritize in a fast-paced environment. * Experience with customer support software, CRM systems, or help desk tools is a plus. * High school diploma or equivalent; additional education in communications or related fields is desirable. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Assistant at Alphabe Insight Inc. Respond to customer inquiries. Provide accurate information", "postedDate" : "2026-06-15T02:03:25.000", "createdAt" : "2026-06-16T00:08:31.903", "lastUpdated" : "2026-06-16T10:01:22.564", "ingestTimestamp" : "2026-06-16T00:08:31.903", "mongoId" : "6a305981f292fd229cf484a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484ec", "title" : "Customer Support Assistant", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Support Assistant in Austin, United States, adjusted for the technology industry." }, "location" : "Austin, TX, United States", "locations" : [ "Austin", "TX", "United States" ], "timestamp" : "2026-06-16T07:26:11.426", "fingerprint" : "ef83c1f6a952eea3a73e2bdb78922a67c9403fcc8f22e41b452de1162e5031d9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132078279-customer-support-assistant", "externalId" : "744000132078279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Provide information about products, Troubleshoot and resolve customer issues, Document customer interactions, Track customer transactions, Escalate complex issues", "toolProficiency" : [ "Customer service software", "Databases", "Tools", "CRM system" ], "communicationSkills" : "Verbal communication skills; Written communication skills", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customer satisfaction", "qualificationsBasic" : "High school diploma", "qualificationsPreferred" : "Additional education in customer service is a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle. Job Description : We are seeking a dedicated and personable Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic attitude, and the ability to resolve customer issues efficiently and effectively. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Provide accurate information about products, services, and policies. * Troubleshoot and resolve customer issues efficiently to ensure customer satisfaction. * Document and track customer interactions and transactions in the CRM system. * Escalate complex issues to the appropriate departments when necessary. ## Qualifications Requirements * High school diploma or equivalent; additional education in customer service is a plus. * Excellent verbal and written communication skills. * Strong problem-solving abilities and attention to detail. * Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. * Familiarity with customer service software, databases, and tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Assistant at Alphabe Insight Inc. Respond to customer inquiries. Provide information about products", "postedDate" : "2026-06-14T21:59:33.000", "createdAt" : "2026-06-15T23:45:52.110", "lastUpdated" : "2026-06-16T07:26:11.426", "ingestTimestamp" : "2026-06-15T23:45:52.110", "mongoId" : "6a305981f292fd229cf484ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer service software", "Databases", "Tools", "CRM system" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484d4", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Detroit, United States, with adjustments for the Marketing industry and company size." }, "location" : "Detroit, MI, United States", "locations" : [ "Detroit", "MI", "United States" ], "timestamp" : "2026-06-16T10:19:52.698", "fingerprint" : "171919763e2afdb5619bfb7081aa367d0f8b19608e1ad0d82f1678f8b3a8547f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132082649-customer-support-specialist", "externalId" : "744000132082649", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Detroit", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3315509,-83.0466403" } ], "locationText" : "Detroit, Michigan, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond promptly to customer inquiries, Resolve customer issues efficiently, Document customer interactions, Maintain detailed records in CRM, Collaborate with other departments, Address and escalate complex problems, Provide product and service information, Assist with order processing", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain detailed records", "problemSolvingSkills" : "Problem-solving; Conflict resolution; Troubleshooting", "outcomesObjectives" : "Ensuring customer satisfaction", "qualificationsBasic" : "Proven experience in customer support, Excellent verbal and written communication skills, Problem-solving and conflict resolution abilities, Ability to handle high-pressure situations, Familiarity with customer support software and CRM tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description: We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer issues efficiently by troubleshooting and providing accurate information. * Document customer interactions and maintain detailed records in the CRM system. * Collaborate with other departments to address and escalate complex problems when needed. * Provide product and service information to customers and assist with order processing. ## Qualifications Requirements * Proven experience in customer support or a related role. * Excellent verbal and written communication skills. * Strong problem-solving and conflict resolution abilities. * Ability to handle high-pressure situations with patience and professionalism. * Familiarity with customer support software and CRM tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Respond promptly to customer inquiries. Resolve customer issues efficiently", "postedDate" : "2026-06-15T00:13:37.000", "createdAt" : "2026-06-15T23:45:33.598", "lastUpdated" : "2026-06-16T10:19:52.698", "ingestTimestamp" : "2026-06-15T23:45:33.598", "mongoId" : "6a305981f292fd229cf484d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b6e74d8ee00a09498c8", "title" : "Customer Support Specialist", "company" : "Convera", "industry" : "FinTech", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Prague, Czech Republic, adjusted for the FinTech industry and company size." }, "location" : "Czechia", "locations" : [ "Czechia" ], "timestamp" : "2026-06-15T21:26:35.994", "fingerprint" : "ac95301a5b13cee47038c44d3feab6e7abe357fdd9ee8813174709db9dea4447", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/convera/jobs/4880934101", "externalId" : "4880934101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.0874654,14.4212535" } ], "locationText" : "Prague, Czech Republic", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "professionalSkills" : [ "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management" ], "hardSkillsList" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Case management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Transaction validation", "level" : "intermediate" }, { "name" : "Documentation maintenance", "level" : "intermediate" }, { "name" : "Workload management", "level" : "intermediate" }, { "name" : "Queue management", "level" : "intermediate" }, { "name" : "Priority management", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Key performance indicators", "level" : "intermediate" }, { "name" : "Knowledge sharing", "level" : "intermediate" }, { "name" : "Best-practice support", "level" : "intermediate" }, { "name" : "Quality reviews", "level" : "intermediate" }, { "name" : "Team discussions", "level" : "intermediate" }, { "name" : "Capability building", "level" : "intermediate" }, { "name" : "Subject matter expert", "level" : "intermediate" } ], "majorSkills" : "Customer Support, Case Management, Problem Solving, Transaction Processing", "majorSkillsList" : [ "Customer Support", "Case Management", "Problem Solving", "Transaction Processing" ], "coreResponsibilities" : "Manage customer interactions across phone, case management, and, Take ownership of complex customer enquiries and escalated, Investigate customer enquiries and escalated cases through resolution, Deliver timely, professional, and customer-focused solutions, Balance operational and risk considerations, Function as an escalation point for customer, transaction,, Analyze complex customer and operational scenarios, Determine appropriate resolutions, Identify potential risks, anomalies, or recurring issues, Escalate risks, anomalies, or recurring issues when necessary, Ensure adherence to regulatory, legal, and internal policy, Support audit readiness, reporting accuracy, and compliance, Support complaint-handling frameworks and control standards, Process and validate customer transactions, Ensure compliance with established procedures, service level agreements,, Investigate and resolve transaction-related issues, exceptions, and discrepancies, Maintain accurate and up-to-date documentation across support and, Effectively manage workloads, queues, and priorities, Achieve service and quality targets, Ensure delivery towards SLAs and KPIs, Partner with teams across Customer Support, Sales, Treasury,, Resolve issues efficiently, Contribute to process improvements and operational initiatives, Enhance customer experience and efficiency, Support the implementation and enhancement of tools, processes,, Share insights and recommendations to improve service delivery, Support operational and cross-functional projects, Track project timelines, actions, and deliverables, Provide guidance and mentoring to colleagues, Share knowledge and best practices, Assist with onboarding and development of new team, Contribute to quality reviews, team discussions, and continuous, Support local Leaders with day-to-day operational activities, Support local Leaders with project assignments, Function as a subject matter expert for complex", "teamCollaboration" : "Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations; Collaborate across teams", "projectManagementSkills" : [ "Project management", "Timeline management" ], "domainKnowledge" : "Regulated financial environment; Transaction processing; Payments; Financial services", "domainList" : [ "regulated-financial-environment", "transaction-processing", "payments", "financial-services" ], "domainSpecificKnowledge" : [ "Regulated financial environment", "Transaction processing", "Payments", "Financial services" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation maintenance", "continuousLearning" : "Continuous improvement mindset; Personal development; Professional development; Continuous capability building", "innovationCreativity" : "Process improvements; Operational initiatives", "problemSolvingSkills" : "Analytical; Problem-solving abilities; Root cause analysis", "outcomesObjectives" : "Effective handling of complex cases and escalations; Accuracy and compliance in transaction processing; Contribution to team performance; Stakeholder management; Process improvements", "qualificationsBasic" : "2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment, Experience managing escalations and resolving non-routine customer issues, Proven ability to work independently while operating within established policies and procedures, Fluency in Czech, English is the working language", "qualificationsPreferred" : "Knowledge about project and timeline management", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Customer Support Specialist (EMEA) - Prague Location: Prague Department: Customer Care Convera is seeking an experienced Customer Support Specialist to join our team in Prague. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences while supporting transaction processing, issue resolution, project management, and operational excellence across the EMEA region. This role is ideal for an experienced customer support professional who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about providing outstanding service while maintaining high standards of compliance and risk management. In this hybrid role you will combine customer support, transaction processing, escalation management, and service delivery in a regulated financial environment. The role requires fluency in both Czech English is the working language Responsibilities: Customer Support & Case Management (primary focus) Manage customer interactions across phone, case management, and digital channels Take ownership of complex customer enquiries and escalated cases from investigation through resolution Deliver timely, professional, and customer-focused solutions while balancing operational and risk considerations Function as an escalation point for customer, transaction, and process-related enquiries Problem Solving (primary focus) Analyze complex customer and operational scenarios to determine appropriate resolutions Identify potential risks, anomalies, or recurring issues and escalate when necessary Ensure adherence to regulatory, legal, and internal policy requirements Support audit readiness, reporting accuracy, and compliance with complaint-handling frameworks and control standards Transaction Processing & Operational Excellence Process and validate customer transactions in accordance with established procedures, service level agreements, and regulatory requirements Investigate and resolve transaction-related issues, exceptions, and discrepancies Maintain accurate and up-to-date documentation across support and operational systems Effectively manage workloads, queues, and priorities to achieve service and quality targets Ensure delivery towards SLAs and KPIs Collaboration & Continuous Improvement Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations to resolve issues efficiently Contribute to process improvements and operational initiatives that enhance customer experience and efficiency Support the implementation and enhancement of tools, processes, and regulatory changes Share insights and recommendations to improve service delivery and operational performance Support operational and cross-functional projects, including tracking timelines, actions, and deliverables Team Support Provide guidance and mentoring to colleagues through knowledge sharing and best-practice support Assist with onboarding and development of new team members Contribute to quality reviews, team discussions, and continuous capability building Support local Leaders with day-to-day operational activities as well as project assignments as required Function as a subject matter expert for complex cases and processes Success in this role will be measured by: Effective handling of complex cases and escalations Accuracy and compliance in transaction processing Contribution to team performance, stakeholder management and process improvements What we are looking for Required Experience 2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment Experience managing escalations and resolving non-routine customer issues Proven ability to work independently while operating within established policies and procedures Knowledge about project and timeline management Skills & Competencies Strong analytical and problem-solving abilities Excellent verbal and written communication skills High attention to detail with a focus on accuracy and compliance Ability to manage multiple priorities in a dynamic, fast-paced environment Customer-centric mindset with strong professionalism and resilience Confidence influencing outcomes and collaborating across teams Continuous improvement mindset with a commitment to personal and professional development", "summaryDescription" : "Customer Support Specialist at Convera. Skills: Customer Support, Case Management, Problem Solving, Transaction Processing. Manage customer interactions across phone, case management, and. Take ownership of complex customer enquiries and escalated", "postedDate" : "2026-06-14T20:05:37.025", "createdAt" : "2026-06-14T20:05:37.025", "lastUpdated" : "2026-06-15T21:26:35.994", "ingestTimestamp" : "2026-06-14T20:05:37.025", "mongoId" : "6a2c7b6e74d8ee00a09498c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert", "Customer Support", "Case Management", "Problem Solving", "Transaction Processing", "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management", "Timeline management", "Regulated financial environment", "Payments", "Financial services" ], "skillCount" : 37, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a308587f292fd229c079a8c", "title" : "Customer Support Team Manager", "company" : "Wabtec", "industry" : "Railroad Manufacture", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Customer Support Team Manager in West Melbourne, United States, adjusted for industry and company size." }, "location" : "West Melbourne, FL, United States", "locations" : [ "West Melbourne", "FL", "United States" ], "timestamp" : "2026-06-16T11:30:30.637", "fingerprint" : "1eb9236a8a99acb3f735b46da60dcdcf2b0b61be9a0ad9e2133b1c4c46adca57", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wabtec/3743990013622816-customer-support-team-manager", "externalId" : "3743990013622816", "industryFunction" : { }, "structuredLocations" : [ { "city" : "West Melbourne", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.0736261,-80.6718389" } ], "locationText" : "West Melbourne, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling" ], "hardSkills" : [ { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer training", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Upselling", "level" : "intermediate" }, { "name" : "Cross-selling", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Account Growth, Customer Retention", "majorSkillsList" : [ "Customer Success", "Account Growth", "Customer Retention" ], "coreResponsibilities" : "Manage a portfolio of customer accounts, Develop and maintain strong customer relationships, Drive customer adoption and value realization, Monitor customer health and identify risks, Proactively address customer issues and concerns, Identify opportunities for account growth and expansion, Conduct regular business reviews with customers, Collaborate with sales and support teams", "teamCollaboration" : "Sales teams; Support teams", "domainKnowledge" : "Manufacturing sector", "domainList" : [ "manufacturing-sector" ], "domainSpecificKnowledge" : [ "Manufacturing sector" ], "toolProficiency" : [ "CRM software" ], "outcomesObjectives" : "Achieve high levels of customer satisfaction; Ensure high customer retention rates; Drive account growth and expansion", "qualificationsBasic" : "5+ years of experience in customer success or account management, Proven track record of managing and growing customer accounts, Experience with CRM software", "qualificationsPreferred" : "Bachelor's degree in Business, Marketing, or related field, Experience in the manufacturing or industrial sector, Familiarity with SaaS platforms", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Description Role Summary: The Staff Customer Support Team Manager oversees front-line support to our customers for various inquiries using a mix of technical troubleshooting and customer service skills. Our customers include engineers, developers, integrators, and end users. This role serves as the primary facilitator to drive efficient and customer-centric processes and service for our customer base, while achieving optimum customer relationships, issue handling and time to resolution for all incoming issues. Responsibilities: Ensure customers success by fostering a balanced relationship that benefits both Wabtec and the customer with the goal of producing the highest level of customer support and satisfaction. Manage and deliver solutions for incidents and service requests that meet or exceed Customer Service Level Agreements (SLAs) and Wabtec Service Level Objectives. (SLOs) In this role, you will: • Engage with clients on complex and escalated cases. Lead investigations to facilitate implementation of solutions while adhering to change control and compliance protocols. • Establish and grow relationships with functional peers, internal and client teams. • Provide work direction to team members. This includes case management, shift and time off scheduling, and project assignments and tasks, yearly reviews and other items determined by the Senior Support Director. • Develop, document and train team members on custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures. • Participate in the CP process to ensure Support has required training and tools for supported products. Work with Engineering and Product leaders to define, schedule and deliver training and tools to support new releases or address high value issues. • Knowledge transfer - Author user/technical documentation and case notes at an SME level. Act as a technical resource or mentor. Create and/or update Knowledge Articles as needed in the appropriate Knowledge tool(s). • Act as escalation resource for Tier 1, Customer Support Engineers, peers and customers. • Review, investigate and enhance escalated issues prior to assignment to Sustaining Engineering teams. • Research and troubleshoot issues involving all aspects of Wabtec solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems. • Manage team caseload to ensure callbacks and case follow through as defined by the Case Management Guidelines. Review, update and take ownership of cases from Support Engineers as necessary to deliver on SLOs/SLAs. • Manage, measure and improve Support and Customer Satisfaction metrics. Monitor goals in support of departmental and corporate strategies, services requests queue management, reporting analysis (service response rate, team/individual stats, CSAT, staffing, overall performance). • Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct configuration issues. • Drive operational excellence via continuous process improvement using ITIL. • Provide 7x24x365 support to Tier 1 and T2 as needed to meet SLAs/SLOs. • Works to meet or exceed all team KPIs. Qualifications: • Bachelor's Degree strongly preferred. • A minimum 5-10 years of professional experience required. • Experience in the usage of ITIL v3 service management is required. • At least 3 years of experience in a phone, e-service, and onsite IT support services environment required. • 5+ years of customer-facing experience required. Technical Expertise: • Expertise in analyzing and infrastructure, network and software performance issues. Hands-on installation and/or troubleshooting expertise in one or more of the following technologies: Linux/Unix Operating Systems, Database systems (Oracle/SQL Server), Storage, Backup, Disaster Recovery, Monitoring tools (BMC, Solarwinds, Nagios), Application Troubleshooting (C++/Perl/Tuxedo), log review. • Experience with enterprise service delivery tools (Salesforce, ServiceNow, Clarify, Remedy) • Working knowledge of TCP/IP protocols, Layers of Networking, IP addressing, • Able to troubleshoot complex issues using a variety of applications (Perl, Toad, SQL Developer etc.) ## Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $91100-129800 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.", "summaryDescription" : "Customer Support Team Manager at Wabtec. Skills: Customer Success, Account Growth, Customer Retention. Manage a portfolio of customer accounts. Develop and maintain strong customer relationships", "postedDate" : "2026-06-15T16:49:29.000", "createdAt" : "2026-06-16T01:42:32.835", "lastUpdated" : "2026-06-16T11:30:30.637", "ingestTimestamp" : "2026-06-16T01:42:32.835", "mongoId" : "6a308587f292fd229c079a8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling", "Customer Success", "Account Growth", "Customer Retention", "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction", "Manufacturing sector", "CRM software" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6ac774d8ee00a090ddf1", "title" : "Customer Support Engineer", "company" : "Future Secure AI", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Engineer in Austin, TX, adjusted for the technology industry." }, "location" : "Austin", "locations" : [ "Austin" ], "certifications" : [ "AWS Certified Cloud Practitioner", "Azure Fundamentals" ], "timestamp" : "2026-06-15T23:41:03.945", "fingerprint" : "16552a7085342b9baf1239a1dbf3f0b30175191a0e7bfadfccb8aeb7a9337fbb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.anz.greenhouse.io/futuresecureai/jobs/4001543201", "externalId" : "4001543201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS, Azure, GCP, Python, JavaScript", "professionalSkills" : [ "Troubleshooting complex issues", "Customer onboarding", "Feedback translation", "Incident response" ], "hardSkillsList" : [ "Analytical skills", "Troubleshooting skills" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Troubleshooting skills", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical support, AI security platform", "majorSkillsList" : [ "Customer support", "Technical support", "AI security platform" ], "coreResponsibilities" : "Diagnose technical issues, Resolve technical issues, Guide customers through onboarding, Create documentation, Maintain documentation, Escalate complex issues, Track complex issues, Develop platform understanding, Gather customer feedback, Translate feedback into insights, Identify potential issues, Proactively reach out to customers, Prevent problems, Ensure seamless customer experience, Contribute to knowledge base creation, Contribute to knowledge base maintenance, Participate in incident response", "teamCollaboration" : "Engineering teams; Product teams; Sales teams", "domainKnowledge" : "AI security platform; AI/ML concepts; Security considerations; Cybersecurity concepts", "domainList" : [ "ai-security-platform", "ai-ml-concepts", "security-considerations", "cybersecurity-concepts" ], "domainSpecificKnowledge" : [ "AI security platform", "AI/ML concepts", "Security considerations", "Cybersecurity concepts" ], "toolProficiency" : [ "Zendesk", "Jira Service Management", "Docker", "Kubernetes" ], "communicationSkills" : "Written communication; Verbal communication; Explain technical concepts", "documentationSkills" : "Create documentation; Maintain documentation; Knowledge base articles; FAQs", "problemSolvingSkills" : "Troubleshooting; Problem-solving", "qualificationsBasic" : "2+ years customer support experience, 2+ years technical support experience, SaaS environment experience, Software development principles understanding, Networking concepts understanding, Cloud computing environments understanding, Ticketing systems experience, Linux comfort, Command line usage", "qualificationsPreferred" : "AI/ML concepts familiarity, AI/ML technologies familiarity, AI/ML workflows familiarity, Security considerations in AI/ML pipelines understanding, Cybersecurity concepts experience, Cybersecurity tools experience, Cybersecurity techniques experience, Common security threats understanding, Common security vulnerabilities understanding, Basic programming skills, Relevant cloud certifications, Containerization technologies familiarity, Orchestration platforms familiarity", "rawDescription" : "About the Company At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the-art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day. Our leadership team is entrepreneurial, experienced, and accessible, with an open-door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you. About the Role We're seeking a passionate and technically sharp Customer Support Engineer to join our growing Headquarters. As a Customer Support Engineer, you'll be a key point of contact for our customers, providing technical assistance, troubleshooting complex issues, and advocating for their needs within FutureSecure. You’ll be working directly with users of our platform, assisting with onboarding, debugging, and understanding platform capabilities. This role is ideal for someone who thrives on problem-solving, loves helping others, and is excited about the intersection of AI and security. You'll play a crucial role in shaping our customer experience and providing valuable feedback to our product and engineering teams. Responsibilities Diagnose and resolve complex technical issues related to our AI security platform, working directly with customers via email, chat, and occasionally screen sharing Guide new customers through the onboarding process, ensuring a smooth and successful experience. Create and maintain helpful documentation and tutorials Effectively escalate and track complex issues to engineering and product teams, providing clear and concise information to facilitate resolution Develop a deep understanding of our AI security platform's architecture, functionality, and limitations. Become a go-to resource for both customers and internal teams Actively gather customer feedback and translate it into actionable insights for product development and engineering improvements. Be a champion for the customer's voice Identify potential issues and proactively reach out to customers to offer assistance and prevent problems Partner closely with Sales, Engineering, and Product teams to ensure a seamless customer experience Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support documentation Participate in incident response processes to quickly resolve critical issues affecting our customers Minimum Qualifications 2+ years of experience in a customer support, technical support, or similar role, ideally in a SaaS environment Strong understanding of software development principles, networking concepts, and cloud computing environments (e.g., AWS, Azure, GCP) Excellent analytical and troubleshooting skills with a proven ability to diagnose and resolve complex technical issues Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences Experience with ticketing systems (e.g., Zendesk, Jira Service Management) A genuine desire to help customers succeed and a commitment to providing outstanding customer service Comfortable working with Linux and using the command line Preferred Qualifications Familiarity with AI/ML concepts, technologies, and workflows Understanding of security considerations in AI/ML pipelines Experience with cybersecurity concepts, tools, and techniques and general understanding of common security threats and vulnerabilities Basic programming skills in a language like Python, JavaScript, or similar Experience with scripting languages for automation Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) Familiarity with containerization technologies like Docker and orchestration platforms like Kubernetes Why Join Us? A high-performance culture State-of-the-art technology Experience world-class leadership Scale of impact and purpose A competitive salary and a huge growth trajectory Work with the best in the industry Flexible work environment Diversity and creativity Disclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website. Future Secure AI Privacy Policy At Future Secure AI, we are committed to protecting your privacy and adhering to the principles of the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website at www.futuresecure.ai (the \"Website\") and use our services.", "summaryDescription" : "Customer Support Engineer at Future Secure AI. Skills: Customer support, Technical support, AI security platform. Diagnose technical issues. Resolve technical issues", "postedDate" : "2026-06-14T19:57:38.798", "createdAt" : "2026-06-14T19:57:38.798", "lastUpdated" : "2026-06-15T23:41:03.945", "ingestTimestamp" : "2026-06-14T19:57:38.798", "mongoId" : "6a2c6ac774d8ee00a090ddf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Analytical skills", "Troubleshooting skills", "Customer support", "Technical support", "AI security platform", "Troubleshooting complex issues", "Customer onboarding", "Feedback translation", "Incident response", "AI/ML concepts", "Security considerations", "Cybersecurity concepts", "AWS Certified Cloud Practitioner", "Azure Fundamentals", "Zendesk", "Jira Service Management", "Docker", "Kubernetes" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6e3174d8ee00a092152e", "title" : "Booking Coordinator", "company" : "Coeur d'Alene Resort", "industry" : "Hospitality", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an entry-level Booking Coordinator in Coeur d'Alene, United States, within the hospitality industry." }, "location" : "Coeur d' Alene, ID", "locations" : [ "Coeur d' Alene", "ID" ], "timestamp" : "2026-06-15T10:48:12.348", "fingerprint" : "7f02a8f8d3f2779d87ff036d335df0555c3818e17634215193c2a95f4180f24e", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://coeur-d-alene-resort.breezy.hr/p/5af532bfc953-booking-coordinator-coeur-d-alene-resort-spa", "externalId" : "5af532bfc953", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Coeur d' Alene", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6742994,-116.7811531" } ], "locationText" : "Coeur d' Alene, Idaho, United States", "coreResponsibilities" : "Create unforgettable spa experiences", "workSiteFlexibility" : "Onsite", "rawDescription" : "Now Hiring: Spa Booking Coordinator at The Coeur d’Alene Resort Spa Be the first step in creating unforgettable spa experiences for our guests About The Coeur d’Alene Resort Spa: Nestled along the shores of Lake Coeur d’Alene, our award-winning 30,000 sq. ft. spa is a serene lakeside sanctuary open", "summaryDescription" : "Booking Coordinator at Coeur d'Alene Resort. Create unforgettable spa experiences", "createdAt" : "2026-06-13T23:13:17.921", "lastUpdated" : "2026-06-15T10:48:12.348", "ingestTimestamp" : "2026-06-13T23:13:17.921", "mongoId" : "6a2c6e3174d8ee00a092152e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 36000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c6aa574d8ee00a090d12e", "title" : "Helpers for In-Home Support", "company" : "Herewith Caregivers", "industry" : "Healthcare", "salary" : { "min" : 15.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Herewith CG", "locations" : [ "Herewith CG" ], "timestamp" : "2026-06-16T04:27:41.656", "fingerprint" : "8b7a99a3cac074e60f0e7f550cec50cc4c4c1b3c5263f756e463e70bc0a91c75", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/herewithgmbh/jobs/8588650002", "externalId" : "8588650002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Scottsboro", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.6731323,-86.0338765" } ], "locationText" : "Scottsboro, Alabama, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Provide safe transportation, Provide timely transportation, Assist with pick-up, Assist with drop-off, Offer basic support, Offer companionship, Ensure client's comfort, Ensure client's safety", "domainKnowledge" : "In-home support", "domainList" : [ "in-home-support" ], "domainSpecificKnowledge" : [ "In-home support" ], "specialRequirements" : "Physical lifting", "qualificationsBasic" : "Reliable vehicle, Valid driver's license, Clean driving record", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Location: Scottsboro, AL 35769 Start Date: June 22, 2026 Helper Rate: $15 per hour We are seeking a dependable helper/driver to assist a male client in his 60s with transportation to and from a doctor’s appointment. This is a straightforward, low-intensity assignment ideal for caregivers who offer transportation services. Care Responsibilities Provide safe and timely transportation Assist with pick-up and drop-off Offer basic support and companionship during the trip Ensure client’s comfort and safety Appointment Details Date: June 22, 2026 Time: Morning (exact time TBD) Pick-Up: Scottsboro, AL 35769 Destination: The Orthopaedic Center – Huntsville, AL Schedule 2 days per week initially 2:00 PM – 7:00 PM Days are flexible Opportunity to increase up to 5 days per week if it’s a good fit Ideal Candidate Must have a reliable vehicle Valid driver’s license with a clean driving record Punctual and professional Respectful and patient This role is perfect for helper seeking flexible, one-time assignments with potential for future transportation needs. Hiring info: We’re looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here’s what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you’ll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Get started today and make a meaningful impact in your community! Learn more about Herewith at https://herewith.com/helpers.", "summaryDescription" : "Helpers for In-Home Support at Herewith Caregivers. Provide safe transportation. Provide timely transportation", "postedDate" : "2026-06-14T20:02:23.539", "createdAt" : "2026-06-14T20:02:23.539", "lastUpdated" : "2026-06-16T04:27:41.656", "ingestTimestamp" : "2026-06-14T20:02:23.539", "mongoId" : "6a2c6aa574d8ee00a090d12e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "In-home support" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "german customer support for booking com paid relocation to greece jobs", "metadata" : { "title" : "german customer support for booking com paid relocation to greece" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 38029, "totalPages" : 761, "hasNext" : true, "hasPrevious" : false } }

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