Tide
FinTech
CustomerSupportExecutivewithGerman(Onboarding)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Executive with German (Onboarding) at Tide. Skills: German language, Sales, Customer support. Call potential members. Follow up with leads”
What You'll Achieve.
Convert leads to members; Upsell relatable Tide products; Offer range of Tide Products
Industry & Context.
Troubleshoot issues
What They're Looking For.
Must Have
Native-level German proficiency, Customer service experience, Telesales experience, Target-driven, Adaptable to change, Technically-minded
Nice to Have
Knowledge of compliance, Knowledge of KYC, Knowledge of AML, FinTech experience, Experience with Zendesk, Experience with Predictive dialer
What You'll Do.
Call potential members
Guide through onboarding
Highlight Tide's benefits
Convert leads to members
Build rapport with members
Identify upsell opportunities
Ensure correct documentation
How You'll Work.
Team & Collaboration
Collaborate with marketing; Collaborate with product; Collaborate with KYC Teams
Communication Scope
Persuasion skills
Full Job Description
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the team The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders. About the role As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Why? Ti
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