{ "count" : 65357, "data" : [ { "id" : "6a3086c8f292fd229c0833e0", "title" : "Service Desk Support Specialist", "company" : "NTT DATA", "salary" : { "min" : 1.0E7, "max" : 1.5E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Service Desk Support Specialist in San José, Costa Rica, adjusted for the technology industry and company size." }, "location" : "San José, Costa Rica", "locations" : [ "San José", "Costa Rica" ], "certifications" : [ "CompTIA A+", "ITIL Foundation" ], "timestamp" : "2026-06-16T10:04:27.388", "fingerprint" : "427b8156c876d88b2631badf7c517d317323757f2284237f6146c1193b016078", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nttdatausa/jobs/8592901002", "externalId" : "8592901002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San José", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San José, Costa Rica", "minimumEducation" : "High school diploma", "technicalSkills" : "Windows, MacOS, Microsoft Office Suite, Active Directory, Ticketing systems", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Customer service, Troubleshooting", "majorSkillsList" : [ "IT support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Provide Tier 1 technical support, Respond to user requests, Troubleshoot hardware and software issues, Install and configure computer hardware, Install and configure software applications, Manage user accounts, Escalate unresolved issues, Document technical procedures", "teamCollaboration" : "IT support team", "toolProficiency" : [ "Ticketing systems" ], "communicationSkills" : "User support", "documentationSkills" : "Technical procedures", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "High school diploma, 1+ year of IT support experience, Experience with Windows and macOS, Experience with Microsoft Office Suite, Experience with Active Directory, Experience with ticketing systems", "qualificationsPreferred" : "Associate's degree in IT or related field, CompTIA A+ certification, ITIL Foundation certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Service Desk Support Specialist to work onsite with our global client in San Jose, Costa Rica. Overview: We are seeking a Service Desk Support Specialist to serve as front-line support, responsible for delivering high-quality customer service while resolving technical issues for users across the organization. This position operates in a 24/7 service center environment and serves as the first point of contact for incoming calls and chats. Responsibilities: Provide first-level support by answering incoming calls and chats and resolving customer technical issues. Troubleshoot common issues such as password resets, software installations, authentication tools, and device configurations. Document all interactions and resolutions in the official case management system. Meet or exceed performance metrics, including call handling and availability, case resolution and completion, and quality assurance and customer satisfaction. Follow established processes, knowledge articles, and troubleshooting guides to resolve issues. Escalate cases to appropriate teams when issues cannot be resolved, ensuring detailed documentation is provided. Stay up to date with knowledge base content, tools, and internal documentation. Handle both real-time support and follow-up/back-office tasks as needed. Adapt to changing tools, processes, and business needs in a dynamic environment. Work flexible shifts (including nights, weekends, and holidays) based on business demand. Requirements: 1+ years of customer service experience (call center experience preferred). Prior technical support experience is a plus. Must be able to work in a 24/7 environment with flexible shifts (including nights and weekends). Must have professional proficiency in English. Ability to follow processes, meet metrics, and work in a structured environment Ability to learn quickly and apply new technical knowledge. Basic knowledge of Windows environments and desktop support. Familiarity with Microsoft 365 tools (Outlook, Teams, OneDrive, etc.). Exposure to ticketing systems (e.g., ServiceNow) and call handling tools. Basic understanding of troubleshooting concepts (password resets, software installs, authentication tools, device configuration). Strong communication and interpersonal skills. Strong reliability, punctuality, and commitment to training and performance expectations. High school diploma required; university coursework or degree preferred. Why NTT DATA? Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities. NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.", "summaryDescription" : "Service Desk Support Specialist at NTT DATA. Skills: IT support, Customer service, Troubleshooting. Provide Tier 1 technical support. Respond to user requests", "postedDate" : "2026-06-16T01:22:08.819", "createdAt" : "2026-06-16T01:22:08.819", "lastUpdated" : "2026-06-16T10:04:27.388", "ingestTimestamp" : "2026-06-16T01:22:08.819", "mongoId" : "6a3086c8f292fd229c0833e0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting", "IT support", "Customer service", "Troubleshooting", "Problem-solving", "Technical support", "CompTIA A+", "ITIL Foundation", "Ticketing systems" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306768f292fd229cfbca64", "title" : "Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Designer in the US Technology industry, adjusted for remote work and company size." }, "location" : "Remote - USA", "locations" : [ "Remote - USA" ], "timestamp" : "2026-06-16T11:09:08.384", "fingerprint" : "253e83366a340eddff2ea954111a262eb0c3f69c93efa891872971d56bc604a3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7989176", "externalId" : "7989176", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AI", "professionalSkills" : [ "User experience design", "Interface design", "Visual design", "Design systems", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis" ], "hardSkillsList" : [ "High-fidelity design", "Prototyping" ], "hardSkills" : [ { "name" : "High-fidelity design", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "majorSkills" : "Product design, UX design, UI design, Design systems", "majorSkillsList" : [ "Product design", "UX design", "UI design", "Design systems" ], "coreResponsibilities" : "Own and drive end-to-end design process, Translate complex operational workflows, Design for restaurant service realities, Partner with Product, Engineering, and Research, Create polished, high-fidelity artifacts, Make work visible early and often, Champion server and front-of-house perspective, Contribute to design critiques, Integrate emerging AI-first tools", "teamCollaboration" : "Partner with research, product, and engineering; Cross-functional partners; Design critiques", "domainKnowledge" : "Point of Sale systems; Restaurant operations; Hospitality industry", "domainList" : [ "point-of-sale-systems", "restaurant-operations", "hospitality-industry" ], "domainSpecificKnowledge" : [ "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "communicationSkills" : "Storytelling", "continuousLearning" : "Learning new AI tools", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Untangling ambiguity; Breaking down complex workflows", "outcomesObjectives" : "Make moments fast, intuitive, and reliable; Create tools that help staff move with confidence; Reduce errors; Focus on the guest", "qualificationsBasic" : "3+ years in product design, Demonstrated ability to use data and insights, High bar for design excellence, Portfolio shows disciplined process, Innately collaborative, Actively manage stakeholders, Excel at untangling ambiguity, Understand designing for speed and reliability, AI-first design approach, Visual design skills", "qualificationsPreferred" : "Experience with AI-first tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets. Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the \"why\" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy. Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly. Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush. Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs. Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports. Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners. Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised. Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution. What you'll need to thrive (Requirements) You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys. You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features. You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces. 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $133,000—$213,000 USD Zone B $115,000—$184,000 USD Zone C $104,000—$166,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Product Designer, Point of Sale at Toast. Skills: Product design, UX design, UI design, Design systems. Own and drive end-to-end design process. Translate complex operational workflows", "postedDate" : "2026-06-15T23:26:40.949", "createdAt" : "2026-06-15T23:26:40.949", "lastUpdated" : "2026-06-16T11:09:08.384", "ingestTimestamp" : "2026-06-15T23:26:40.949", "mongoId" : "6a306768f292fd229cfbca64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "High-fidelity design", "Prototyping", "Product design", "UX design", "UI design", "Design systems", "User experience design", "Interface design", "Visual design", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis", "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "skillCount" : 16, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69cf26122beec4dd3d90b419", "title" : "Point of Care Coordinator", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Point of Care Coordinator in Brooksville, United States, adjusted for the healthcare industry." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Medical Technologist" ], "timestamp" : "2026-06-16T00:45:59.513", "fingerprint" : "d2e42480c1811896597fe722ab91a94e1fc506522d26730e5fdf5b3c1b0c026a", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=659155", "externalId" : "659155", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "technicalSkills" : "Point-of-care testing", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Equipment calibration", "level" : "intermediate" }, { "name" : "Staff training", "level" : "intermediate" }, { "name" : "Staff certification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Point-of-care testing, Regulatory compliance, Staff training, Data analysis", "majorSkillsList" : [ "Point-of-care testing", "Regulatory compliance", "Staff training", "Data analysis" ], "coreResponsibilities" : "Oversee implementation of POCT programs, Manage POCT programs, Improve POCT programs, Ensure compliance with regulatory standards, Train staff, Certify staff, Manage inventory, Conduct audits, Liaise with healthcare teams, Develop POCT policies, Update POCT procedures, Analyze POCT data, Support decision-making, Enhance processes, Troubleshoot equipment issues, Coordinate calibration activities, Coordinate maintenance activities", "teamCollaboration" : "Liaise with healthcare teams; Liaise with laboratory staff; Liaise with healthcare providers; Liaise with department managers; Liaise with external vendors", "projectManagementSkills" : [ "Time management" ], "domainKnowledge" : "Regulatory standards; Point-of-care testing; CLIA; CAP; Joint Commission; POCT equipment; POCT procedures; Quality control measures", "domainList" : [ "regulatory-standards", "point-of-care-testing", "clia", "cap", "joint-commission", "poct-equipment", "poct-procedures", "quality-control-measures" ], "domainSpecificKnowledge" : [ "Regulatory standards", "Point-of-care testing", "CLIA", "CAP", "Joint Commission", "POCT equipment", "POCT procedures", "Quality control measures" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Develop policies; Update procedures", "problemSolvingSkills" : "Troubleshoot equipment; Data analysis; Decision making", "outcomesObjectives" : "Maintain efficient POCT operations; Improve practices and outcomes", "qualificationsBasic" : "Associate's Degree, Medical Technology License, State of Florida Licensure, Competency in 1-5 specialties", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Point-of-Care Coordinator is responsible for overseeing the implementation, management, and continuous improvement of point-of-care testing programs across multiple departments. This role ensures that Point of Care Testing (POCT) procedures and equipment comply with all regulatory and accreditation standards. The coordinator will train and certify staff, manage inventory, conduct audits, and liaise with relevant healthcare teams to maintain efficient POCT operations. The position also involves the development and updating of POCT policies and procedures, as well as data analysis to support decision-making and process enhancements. Essential Functions In-depth knowledge of regulatory standards related to POCT (e.g., CLIA, CAP, Joint Commission) and a commitment to ensuring compliance with these requirements. Strong technical knowledge of point-of-care testing equipment, procedures, and quality control measures. Ability to troubleshoot equipment issues and coordinate calibration and maintenance activities. Proven ability to effectively train, mentor, and certify staff in POCT procedures, ensuring competency in both routine and complex testing scenarios. Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. Manage POCT programs", "createdAt" : "2026-06-14T19:07:48.059", "lastUpdated" : "2026-06-16T00:45:59.513", "ingestTimestamp" : "2026-06-14T19:07:48.059", "mongoId" : "69cf26122beec4dd3d90b419", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification", "Mentoring", "Point-of-care testing", "Regulatory compliance", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Time management", "Regulatory standards", "CLIA", "CAP", "Joint Commission", "POCT equipment", "POCT procedures", "Quality control measures", "Medical Technologist" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305160f292fd229ceff8d6", "title" : "Service Desk Supervisor", "company" : "FormativGroup", "salary" : { "min" : 50.0, "max" : 68.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "White Plains, New York, United States", "locations" : [ "White Plains", "New York", "United States" ], "timestamp" : "2026-06-16T08:13:21.099", "fingerprint" : "1ad23ec4326e5ae882b19d43c5a83b191c9cd0a6949ea26da092998219e62b0b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/formativgroup/jobs/4285408009", "externalId" : "4285408009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "The Senior Service Desk Analyst role is to provide front-line technical support for a large enterprise IT environment. You will answer and resolve incoming service desk contacts (voice and digital) using Amazon Connect and Salesforce Service Cloud Voice, following ITIL-aligned processes for incident, request, and escalation management. Responsibilities Answer, triage, and resolve service desk tickets and calls for an enterprise user base Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows Document incidents and requests accurately; escalate per defined ITSM procedures Meet service-level targets for response, resolution, and customer satisfaction Contribute to knowledge base articles and continuous improvement of support processes Required Qualifications 2+ years of full-time experience providing ITSM technical support on a service desk for an enterprise IT organization of at least 5,000 end users 1+ year of experience using Amazon Connect and Salesforce Service Cloud Voice as a service desk tool Current ITIL certification (validation link or certificate copy required) Ability to provide verifiable professional references for each qualifying experience Preferred Experience supporting public sector / government programs Additional certifications (HDI, CompTIA A+, Salesforce certifications) Experience with knowledge management and AI-assisted agent tooling Location Requirements This role is a remote role. To be considered for this position, candidates must reside in one of the following U. S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC. Candidates residing outside these states are not currently eligible for consideration. Applicants must be authorized to work for ANY employer in the U. S. We are unable to sponsor or take over sponsorship of an employment visa currently. We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity. In addition to hourly pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc. Estimated hourly Compensation Range: $50—$68 USD FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #formativgroupcareers #WorkWithUs Click here to view our Privacy Policy", "summaryDescription" : "Service Desk Supervisor at FormativGroup", "postedDate" : "2026-06-15T23:15:49.000", "createdAt" : "2026-06-15T23:15:49.000", "lastUpdated" : "2026-06-16T08:13:21.099", "ingestTimestamp" : "2026-06-15T23:15:49.000", "mongoId" : "6a305160f292fd229ceff8d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 104000, "salaryAnnualMax" : 141440, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306768f292fd229cfbca81", "title" : "Senior Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Senior Product Designer in Boston, MA, with adjustments for seniority, company size, and industry." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:11:18.090", "fingerprint" : "a3854a0eedc16141b9f1f431779b4cb4ca35674f12f10f6345b9c83554c4d2dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7996889", "externalId" : "7996889", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence" ], "hardSkillsList" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Interface design", "level" : "intermediate" }, { "name" : "Visual design", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "Order taking", "level" : "intermediate" }, { "name" : "Modifications", "level" : "intermediate" }, { "name" : "Payments", "level" : "intermediate" }, { "name" : "Table management", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Product design, User experience, Interface design, Visual design", "majorSkillsList" : [ "Product design", "User experience", "Interface design", "Visual design" ], "coreResponsibilities" : "Lead end-to-end design for Point of Sale experiences, Define complex operational workflows, Bring a systems mindset to the POS platform, Identify patterns, Build scalable solutions, Contribute to and evolve the Toast design system, Partner with Product and Engineering leadership, Shape roadmap direction, Surface design risks early, Advocate for the user in prioritization decisions, Design for the realities of restaurant service, Set the standard for reliable software, Make work visible early and often, Use prototypes, systems thinking, and storytelling, Drive alignment and influence product direction, Mentor and develop designers on the team, Raise the collective quality of process, craft, and, Champion the server and front-of-house perspective, Ensure speed, clarity, and reliability, Integrate emerging AI-first tools and methods, Help the broader team integrate AI tools", "teamCollaboration" : "Partner with research, product, and engineering; Partner with Product and Engineering leadership; Cross-functional stakeholders", "domainKnowledge" : "Restaurant technology; Restaurant operations; Point of Sale systems; Front-of-house software", "domainList" : [ "restaurant-technology", "restaurant-operations", "point-of-sale-systems", "front-of-house-software" ], "domainSpecificKnowledge" : [ "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "communicationSkills" : "Clear storytelling", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "5+ years in product design, Track record of driving measurable design impact, Portfolio demonstrates mastery of complex systems, Deep instincts for designing speed and reliability, AI-first design approach, Visual design skills, Mentor and force multiplier", "qualificationsPreferred" : "Experience with AI-first tools and methods", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Senior Product Designer on the Point of Sale team, you will help define what world-class restaurant technology looks and feels like, shaping the experiences that thousands of servers, bartenders, and front-of-house staff depend on every single day to deliver excellent hospitality. Your mission is to raise the bar for how we think about speed, trust, and usability at the most critical touchpoint in the restaurant. Working within the POS team, you will bring both strategic vision and hands-on craft to some of Toast's most complex and high-impact design challenges. You'll partner with research, product, and engineering to deeply understand the workflows that define restaurant service, drive design direction across the platform, and help grow the quality and ambition of the work around you. You'll immerse yourself in the fast-paced reality of restaurant operations to ensure every design decision is grounded in the real world, not just what looks good on a screen. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain, influences beyond their immediate scope, and is relentlessly committed to customer success. If you are ready to lead at the intersection of craft and strategy and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence. Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team. Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system. Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions. Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel like. Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders. Mentor and develop designers on the team, raising the collective quality of process, craft, and judgment. Champion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principles. Integrate emerging AI-first tools and methods into your practice and help the broader team do the same. What you'll need to thrive (Requirements) You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped. You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability. You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority. You excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details right. You have deep instincts for designing speed and reliability into products. You know that for front-of-house staff, a half-second matters. You take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts. You are a mentor and force multiplier — your presence makes the design work around you better. 5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design direction. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Senior Product Designer, Point of Sale at Toast. Skills: Product design, User experience, Interface design, Visual design. Lead end-to-end design for Point of Sale experiences. Define complex operational workflows", "postedDate" : "2026-06-15T23:27:34.524", "createdAt" : "2026-06-15T23:27:34.524", "lastUpdated" : "2026-06-16T08:11:18.090", "ingestTimestamp" : "2026-06-15T23:27:34.524", "mongoId" : "6a306768f292fd229cfbca81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping", "Leadership", "Mentoring", "Product design", "User experience", "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence", "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "skillCount" : 22, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a0de91358b93c861eb990c5", "title" : "Point of Care Coordinator", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Point of Care Coordinator in Brooksville, United States, adjusted for the healthcare industry." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Medical Technologist" ], "timestamp" : "2026-06-15T21:26:36.004", "fingerprint" : "a48944fd40f6570118853c71bd94de199e0aaf0c7af3dc5540d4e973fc625b9a", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-tgh.taleo.net/careersection/ex/jobdetail.ftl?job=659155", "externalId" : "659155", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "technicalSkills" : "Point-of-care testing", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Equipment calibration", "level" : "intermediate" }, { "name" : "Staff training", "level" : "intermediate" }, { "name" : "Staff certification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Point-of-care testing, Regulatory compliance, Staff training, Data analysis", "majorSkillsList" : [ "Point-of-care testing", "Regulatory compliance", "Staff training", "Data analysis" ], "coreResponsibilities" : "Oversee implementation of POCT programs, Manage POCT programs, Improve POCT programs, Ensure compliance with regulatory standards, Train staff, Certify staff, Manage inventory, Conduct audits, Liaise with healthcare teams, Develop POCT policies, Update POCT procedures, Analyze POCT data, Support decision-making, Enhance processes, Troubleshoot equipment issues, Coordinate calibration activities, Coordinate maintenance activities", "teamCollaboration" : "Liaise with healthcare teams; Liaise with department managers; Liaise with external vendors", "projectManagementSkills" : [ "Time management" ], "domainKnowledge" : "Regulatory standards; Point-of-care testing; CLIA; CAP; Joint Commission; POCT equipment; Quality control measures", "domainList" : [ "regulatory-standards", "point-of-care-testing", "clia", "cap", "joint-commission", "poct-equipment", "quality-control-measures" ], "domainSpecificKnowledge" : [ "Regulatory standards", "Point-of-care testing", "CLIA", "CAP", "Joint Commission", "POCT equipment", "Quality control measures" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Develop policies; Update procedures", "problemSolvingSkills" : "Troubleshoot equipment; Data-driven decisions", "outcomesObjectives" : "Maintain efficient POCT operations; Improve practices; Improve outcomes", "qualificationsBasic" : "Associate's Degree, Medical Technology License, State of Florida Licensure, Competency in 1-5 specialties", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Point-of-Care Coordinator is responsible for overseeing the implementation, management, and continuous improvement of point-of-care testing programs across multiple departments. This role ensures that Point of Care Testing (POCT) procedures and equipment comply with all regulatory and accreditation standards. The coordinator will train and certify staff, manage inventory, conduct audits, and liaise with relevant healthcare teams to maintain efficient POCT operations. The position also involves the development and updating of POCT policies and procedures, as well as data analysis to support decision-making and process enhancements. Essential Functions In-depth knowledge of regulatory standards related to POCT (e.g., CLIA, CAP, Joint Commission) and a commitment to ensuring compliance with these requirements. Strong technical knowledge of point-of-care testing equipment, procedures, and quality control measures. Ability to troubleshoot equipment issues and coordinate calibration and maintenance activities. Proven ability to effectively train, mentor, and certify staff in POCT procedures, ensuring competency in both routine and complex testing scenarios. Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. Manage POCT programs", "createdAt" : "2026-06-14T17:44:11.937", "lastUpdated" : "2026-06-15T21:26:36.004", "ingestTimestamp" : "2026-06-14T17:44:11.937", "mongoId" : "6a0de91358b93c861eb990c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification", "Mentoring", "Point-of-care testing", "Regulatory compliance", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Time management", "Regulatory standards", "CLIA", "CAP", "Joint Commission", "POCT equipment", "Quality control measures", "Medical Technologist" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3056f3f292fd229cf314d5", "title" : "Service Desk Technician", "company" : "MetroStar", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Service Desk Technician in Rosslyn, United States, adjusted for seniority and industry." }, "location" : "Rosslyn, Virginia, United States", "locations" : [ "Rosslyn", "Virginia", "United States" ], "timestamp" : "2026-06-16T07:13:50.225", "fingerprint" : "c8dfd04fb7d9c72b5d70068c5361aa9f3b908630c867a3f9c438a5b226617b24", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://metrostar.com/job-post/?gh_jid=7771592003", "externalId" : "7771592003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rosslyn", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8959791,-77.0709087" } ], "locationText" : "Rosslyn, Virginia, United States", "minimumEducation" : "High School", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "rawDescription" : "As Service Desk Technician, you’ll provide top tier customer support to end users in a fast paced and dynamic 24x7x365 environment with the goal to make an impact across the federal government. Our Diplomatic Security Enterprise Operations Support Program Team is responsible for providing technical Service Desk support to the Department of State. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: Prepare executive-level reports that ensure optimal performance and maintain records of service level agreements for customers. Review daily operations and performance to ensure service levels and operational standards are met. Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set. Integrate knowledge management and training in ServiceDesk operations. Maintain service desk documentation. Address quality issues and improve performance. Provide technical assistance via phone, email and additionally in person, as required. Provide ad-hoc equipment and software tutorials. What you’ll need to succeed: An active Secret clearance. The ability to commute to Rosslyn, VA. Experience with ServiceNow to manage and monitor service requests. 3+ years of Sr. Service Desk Technician experience, to include leading a team. Experience coordinating part-time schedules. Experience supporting foreign missions at agencies like the Department of State. The ability to develop and maintain trusted, collaborative relationships with customers and colleagues. The ability to streamline IT services, delivery, and operations for a 24/7/365 program. A continual service improvement and governance driven mindset, with knowledge of process improvement and quality improvement based on ITIL and PMI best practices. The ability to learn quickly and follow detailed technical instructions. Excellent oral and written communication skills. A high school diploma (minimum). SALARY RANGE: $48.00 - $55.00 hourly The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experience The specific responsibilities of the role and organizational needs Internal equity and alignment with current team compensation This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: Performance-based bonuses Company-paid training and/or certifications Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/ Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits: All full-time employees are eligible to participate in our benefits programs: Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off (PTO) and holidays Parental Leave and dependent care Flexible work arrangements Professional development opportunities Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here.", "summaryDescription" : "Service Desk Technician at MetroStar", "postedDate" : "2026-06-15T23:21:00.041", "createdAt" : "2026-06-15T23:21:00.041", "lastUpdated" : "2026-06-16T07:13:50.225", "ingestTimestamp" : "2026-06-15T23:21:00.041", "mongoId" : "6a3056f3f292fd229cf314d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3f574d8ee00a09aecaa", "title" : "Head of Desk", "company" : "Ebury", "industry" : "FinTech", "salary" : { "min" : 100000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Head of Desk in the FinTech industry in Athens, Greece, adjusted for seniority and company size." }, "location" : "Athens", "locations" : [ "Athens" ], "timestamp" : "2026-06-16T01:02:53.734", "fingerprint" : "df6b691a096733b4317881fe5faef0d527f6fd9ebdefb538c0fad0482a485b4d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ebury.com/company/careers/job?gh_jid=4896313101", "externalId" : "4896313101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Athens", "state" : "Attica", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "37.9755648,23.7348324" } ], "locationText" : "Athens, Attica, Greece", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Sales strategy development", "Technical advice", "Negotiation" ], "hardSkillsList" : [ "FX Sales", "Sales management", "Forecasting sales volume" ], "softSkillsList" : [ "Leadership", "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "FX Sales", "level" : "intermediate" }, { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Forecasting sales volume", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "FX Sales Management, Team Leadership, Sales Strategy", "majorSkillsList" : [ "FX Sales Management", "Team Leadership", "Sales Strategy" ], "coreResponsibilities" : "Lead a sales team, Develop prospects, Coach team members, Mentor team members, Develop team skills, Help team progress, Pitch deals, Close deals, Manage customer relationships, Ensure smooth on-boarding, Provide accurate forecasting, Implement regional sales programs, Create sales action plans, Create training plans, Ensure adherence to sales methodology, Ensure adherence to sales administration, Recruit new team members, Onboard new team members, Train new team members", "teamCollaboration" : "Fellow Heads of Desk", "domainKnowledge" : "FX; Cross-border financial services; Import lending; Export lending; International payments; Cash management", "domainList" : [ "fx", "cross-border-financial-services", "import-lending", "export-lending", "international-payments", "cash-management" ], "domainSpecificKnowledge" : [ "FX", "Cross-border financial services", "Import lending", "Export lending", "International payments", "Cash management" ], "communicationSkills" : "First-class communication skills", "continuousLearning" : "Training; Mentoring; Sales Boot Camps", "qualificationsBasic" : "Track record of individual performance in FX Sales, Track record of sales management within FX, Financial Services experience, Fluent Greek, Professional level of English", "qualificationsPreferred" : "Network in Financial Services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. FX Head of Desk Ebury Greece - Office based Our Heads of Desk (HoD) are instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people. A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energise and ignite performance on the sales floor. This is a senior leadership role within our Front Office, and opens the door to country P&L leadership and regional directorship opportunities across our many geographies. About the Job With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market. You will be joining an established team and will benefit from a proven business model and support infrastructure. Responsibilities: Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career Pitching and closing deals with prospective clients, by phone and face to face meetings Managing the customer relationship for new customers to ensure smooth on-boarding and first trades Provide accurate forecasting of expected sales volume Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk Ensure adherence to company wide sales methodology and sales administration processes Be involved in the recruitment, onboarding and training of new team members Why Join Us? Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme An impressive product suite including Trade Finance with more innovative and cutting edge products in development Training and mentoring from some of the world’s most experienced and successful FX leaders International development opportunities including attending global Sales Boot Camps Career development opportunities and support to relocate and work abroad Spacious and modern office located in Athens You… Have a track record of sales management within FX or other cross-border financial services (e. g. import lending, export lending, international payments and collections, cash management) Have Financial Services experience - a network would be an advantage Possess first-class communication skills Will have demonstrable ability to mentor, coach and develop people Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers Speak fluent Greek and a professional level of English Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Helga Barros #LI-HB1 #LI-ONSITE About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.", "summaryDescription" : "Head of Desk at Ebury. Skills: FX Sales Management, Team Leadership, Sales Strategy. Lead a sales team. Develop prospects", "postedDate" : "2026-06-14T19:25:15.936", "createdAt" : "2026-06-14T19:25:15.936", "lastUpdated" : "2026-06-16T01:02:53.734", "ingestTimestamp" : "2026-06-14T19:25:15.936", "mongoId" : "6a2ca3f574d8ee00a09aecaa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "FX Sales", "Sales management", "Forecasting sales volume", "Leadership", "Mentoring", "Coaching", "FX Sales Management", "Team Leadership", "Sales Strategy", "Sales strategy development", "Technical advice", "Negotiation", "FX", "Cross-border financial services", "Import lending", "Export lending", "International payments", "Cash management" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3f574d8ee00a09aeca8", "title" : "Head of Desk", "company" : "Ebury", "industry" : "FinTech", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director, Head of Desk in FinTech in Riga, Latvia, adjusted for seniority and company size." }, "location" : "Riga", "locations" : [ "Riga" ], "timestamp" : "2026-06-16T03:03:33.996", "fingerprint" : "a006caf3380d168da43716ff6d15059dc9f2594363318026a53c83d4d5344c5e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ebury.com/company/careers/job?gh_jid=4896279101", "externalId" : "4896279101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Sales strategies", "Sales techniques", "Sales tactics", "Negotiation", "Relationship building" ], "hardSkillsList" : [ "FX industry sales", "Cash management sales", "FX hedging sales", "Payment products sales" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "FX industry sales", "level" : "intermediate" }, { "name" : "Cash management sales", "level" : "intermediate" }, { "name" : "FX hedging sales", "level" : "intermediate" }, { "name" : "Payment products sales", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Sales, Client relationships, Revenue generation, Deal closure", "majorSkillsList" : [ "Sales", "Client relationships", "Revenue generation", "Deal closure" ], "coreResponsibilities" : "Originate new business targeting client prospects, Sell cash management products, Sell FX hedging products, Sell payment products, Understand client's business, Understand client's strategy, Understand client's challenges, Provide Ebury solution, Support client relationship culture, Maintain ongoing customer contact, Write call reports, Provide quality customer service, Provide superior product knowledge, Develop sales strategies, Develop sales techniques, Develop sales tactics, Present key selling points, Present features, Present benefits, Build senior level relationships, Leverage senior level relationships, Nurture long-term commercial relationships, Generate repeat business, Generate network referrals", "teamCollaboration" : "Sales floor leadership; Inspiring sales people; Coaching positions", "domainKnowledge" : "FX risk management; Trade finance; Currency accounts; International payments; API integration; Treasury needs; Budgeting needs", "domainList" : [ "fx-risk-management", "trade-finance", "currency-accounts", "international-payments", "api-integration", "treasury-needs", "budgeting-needs" ], "domainSpecificKnowledge" : [ "FX risk management", "Trade finance", "Currency accounts", "International payments", "API integration", "Treasury needs", "Budgeting needs" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Negotiator; Communicator", "continuousLearning" : "International development opportunities; Global Dealing Boot Camps; Mentorship", "outcomesObjectives" : "Exceeding sales quotas; Achieve market share goals", "qualificationsBasic" : "Proven track record of exceeding sales quotas, Proven track record of market share goals in FX industry, Speak Latvian at native level, Fluent English", "qualificationsPreferred" : "Experience with Salesforce", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Head of Desk- Latvia Ebury Riga - Office based *Exceptional on target earnings potential* Ebury is a hyper-growth FinTech firm, we offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Our Heads of Desk are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building your knowledge and building your reputation. Now you’re ready to step up onto a bigger stage to showcase your sales talents with an international brand, inspiring the next generation of FX sales people at Ebury as you lead the charge for new business. About the Job As a Head of Desk, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base. Originate new business targeting client prospects (£50M+ turnover). Sell cash management, FX hedging and payment products. Understand the client's business, strategy and challenges to provide the best Ebury solution for their situation. Support our strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge You… Have a proven track record of exceeding sales quotas and market share goals in the FX industry. Are able to develop sales strategies, techniques and tactics based on customer feedback and market environment; presenting key selling points, features and benefits. Are a skilled negotiator and communicator, able to build and leverage relationships at senior levels, including C-suite, within international companies. Are relationship focused, nurturing long-term commercial relationships resulting in repeat business and network referrals. Have a good understanding of the needs and goals that a business has from a treasury & budgeting perspective. Speak Latvian at a native level & fluent English Why Ebury? Generous commission structure and unlimited earning potential An impressive product suite including Trade Finance with more innovative and cutting edge products. International development opportunities including attending global Dealing Boot Camps. Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions. Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Riga Office: A fantastic location with excellent transport links. Click the ‘Apply’ Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Helga Barros #LI-HB1 #LI-ONSITE About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.", "summaryDescription" : "Head of Desk at Ebury. Skills: Sales, Client relationships, Revenue generation, Deal closure. Originate new business targeting client prospects. Sell cash management products", "postedDate" : "2026-06-14T18:36:14.483", "createdAt" : "2026-06-14T18:36:14.483", "lastUpdated" : "2026-06-16T03:03:33.996", "ingestTimestamp" : "2026-06-14T18:36:14.483", "mongoId" : "6a2ca3f574d8ee00a09aeca8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "FX industry sales", "Cash management sales", "FX hedging sales", "Payment products sales", "Leadership", "Sales", "Client relationships", "Revenue generation", "Deal closure", "Sales strategies", "Sales techniques", "Sales tactics", "Negotiation", "Relationship building", "FX risk management", "Trade finance", "Currency accounts", "International payments", "API integration", "Treasury needs", "Budgeting needs", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "693c2b8070f0b99d5843f7af", "title" : "ITS Support Associate, IT Services (Global Service Desk)", "company" : "Amazon Dev Center India", "industry" : "Operations, IT, Support Engineering, Technical Services, ecp", "salary" : { "min" : 500000.0, "max" : 850000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior ITS Support Associate in Telangana, India, with 1+ years of experience at a large technology company." }, "location" : "Telangana, IND", "locations" : [ "Telangana, IND" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware installation", "AWS" ], "timestamp" : "2026-06-15T02:53:55.332", "fingerprint" : "138a3b6de8445c09e085a7ee3e84083750571b331341c80cb09377e633951214", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138920/apply", "externalId" : "7f05dcff-a3c9-4a8c-b01d-16306bd926d8", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Telangana", "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "Windows, Mac, Linux", "professionalSkills" : [ "Technical support", "Customer service" ], "hardSkillsList" : [ "Troubleshooting", "Technical support" ], "softSkillsList" : [ "Customer-focused", "Adaptability" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-focused" }, { "name" : "Adaptability" } ], "majorSkills" : "Technical support, Troubleshooting", "majorSkillsList" : [ "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Provide technical support, Research, resolve, and respond to inquiries, Diagnose and troubleshoot end user computing problems, Analyze problems, Identify appropriate resources, Test proposed fixes, Follow up to ensure resolution, Create and submit contact logs, Inform customer of needed repairs, Answer basic questions, Ensure customer satisfaction, Follow standard operating procedures, Use Knowledge management, Manage case count, Acquire and maintain knowledge, Assist with triage, Escalate system or network outage, Adhere to shift schedules, Work flexible shifts", "teamCollaboration" : "Team success", "domainKnowledge" : "IT Services; Global Service Desk", "domainList" : [ "it-services", "global-service-desk" ], "domainSpecificKnowledge" : [ "IT Services", "Global Service Desk" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Technical support", "documentationSkills" : "Contact logs", "continuousLearning" : "Acquire and maintain current knowledge", "innovationCreativity" : "Innovative", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Flexible shifts, 24/7 model, Weekends, Holidays", "outcomesObjectives" : "Reduce downtime", "qualificationsBasic" : "1+ years Windows, Mac or Linux OS support, Troubleshoot integrated computer systems, Network troubleshooting and support", "qualificationsPreferred" : "CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Industry relevant certifications, Experience in dynamic environment, High degree of customer service", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer-focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Key job responsibilities * Provides comprehensive technical support to Amazon Corporate employees worldwide. * Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. * Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. * Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely. * Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. * Follow all standard operating procedures (SOP) through the effective use of Knowledge management. * Manage a case count between 15-25 phone/chat/tickets. * Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. * Assists with activities to triage and escalate any system or network outage to reduce downtime. * Adherence to shift schedules and timeliness are key requirements * Willingness to work flexible shifts (24/7) model, weekends and holidays About the team The Global Service Desk serves as your first point of contact for The Global Service Desk serves as your first point of contact for all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience worldwide.all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience to Amazonians globally. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience with network troubleshooting and support - Bachelor's degree or equivalent Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ITS Support Associate, IT Services (Global Service Desk) at Amazon Dev Center India. Skills: Technical support, Troubleshooting. Provide technical support. 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"max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Service Desk Technician salaries in Washington, United States, for a full-time, onsite role at a technology company, based on 2024-2025 market data." }, "location" : "Washington, DC", "locations" : [ "Washington", "DC" ], "timestamp" : "2026-06-16T07:36:17.035", "fingerprint" : "7228952074660a42d9c7f9aae18a2321a5f7e468603a3b92b7fe6aa70dfcf713", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://terrestris-global-solutions.breezy.hr/p/795d9b9e227101-service-desk-technician-i", "externalId" : "795d9b9e227101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Service Desk Technician at Terrestris Global Solutions", "createdAt" : "2026-06-15T22:12:16.047", "lastUpdated" : "2026-06-16T07:36:17.035", "ingestTimestamp" : "2026-06-15T22:12:16.047", "mongoId" : "6a3058cdf292fd229cf442bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a30573cf292fd229cf364fb", "title" : "Service Desk Analyst", "industry" : "IT", "salary" : { "min" : 350000.0, "max" : 600000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Service Desk Analyst in Pune, India, within the Pharma industry, based on 2024-2025 market data." }, "location" : "Pune, Mahārāshtra, India", "locations" : [ "Pune, Mahārāshtra, India" ], "timestamp" : "2026-06-16T06:48:32.173", "fingerprint" : "0b535208bb8b2e811e886071c458247f8f4aee5328b8a9960977c26deb4625d8", "source" : "recruitee", "language" : "en", "applyUrl" : "https://transperfect.com/o/service-desk-analyst-pune-3/c/new", "externalId" : "2640282", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "bachelor's degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Web applications", "professionalSkills" : [ "Customer service principles" ], "hardSkillsList" : [ "Troubleshooting skills", "Grammar skills", "Typing skills" ], "hardSkills" : [ { "name" : "Troubleshooting skills", "level" : "intermediate" }, { "name" : "Grammar skills", "level" : "intermediate" }, { "name" : "Typing skills", "level" : "intermediate" } ], "majorSkills" : "Service Request management, Incident management, Change management, Customer support", "majorSkillsList" : [ "Service Request management", "Incident management", "Change management", "Customer support" ], "coreResponsibilities" : "Assist customers with tasks, Perform requested tasks, Guide users through solutions, Set up requested workspace, Configure modules, Administer user access, Analyze user environment scenarios, Assist with application navigation, Communicate solutions professionally, Deliver exceptional service, Process information for inquiries, Gather detailed request information, Break down requirements into sub-tasks, Diagnose application issues, Resolve infrastructure issues, Resolve use case issues, Resolve software issues, Resolve internet connectivity issues, Resolve email client issues, Resolve browser issues, Research required information, Follow standard processes, Escalate priority issues, Process communication on tickets, Record communication on tickets, Offer alternative solutions, Follow up timely, Make callbacks as scheduled, Stay current with system information, Progress team members' tickets, Report process changes, Complete assigned tasks", "teamCollaboration" : "Work for greater good", "communicationSkills" : "Speak clearly; Write accurately; Verbal messages", "problemSolvingSkills" : "Reasoning skills; Analytical skills", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Computer fundamentals, Basic knowledge of Internet, Basic knowledge of Browsers, Basic knowledge of MS Office Suite", "qualificationsPreferred" : "1 year Phone support experience, 1 year Email support experience, 1 year Chat support experience, IT Service Desk experience, Helpdesk experience, Technical Support experience, US customer support experience, Work experience in Pharma industry", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a requested workspace, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and assistance with navigation around application features, menus, and functional queries. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This position will perform related work as required. DESCRIPTION * Deliver exceptional service and support to end-users using an online Service Desk ticketing system. * Interact with Customers to provide and process information in response to inquiries, concerns, and requests, about the range of offered IT products and services. * Gather detailed information around the request to determine the complete requirement and break it down into associated sub-tasks, sequences, and action for processing it. * Diagnose and resolve issues related to application, infrastructure, use case, and software issues involving internet connectivity, email clients, browsers, and more to provide relevant solutions. * Research required information using available resources. * Follow standard processes and procedures. * Identify and escalate priority issues to appropriate teams and resources, as applicable. * Accurately process and record the communication on the Service Desk ticket. * Where appropriate, offer alternative solutions to retain customers’ and clients’ business. * Organize thoughts and communicate verbal messages appropriate to listeners and situations. * Follow up timely and make callbacks as scheduled, where necessary. * Stay current with system information, changes, and updates. * Progress team members’ tickets during their absence or when progress is requested. * Report, to Senior Service Desk Analyst, on any process changes requested from a ticket for validation and communication. * Complete all other tasks deemed appropriate for your role and assigned by your manager/or on-floor supervisor. ## Requirements REQUIRED SKILLS * Knowledge of customer service principles and practices. * Phone etiquette. * Effective listening skills. * Ability to speak and write clearly and accurately. * Multi-tasking capabilities. * Strong reasoning and analytical skills. * Knowledge of computer fundamentals, web applications, and troubleshooting skills. * Willingness to co-operate with others and work for the greater good. * Demonstrated proficiency in grammar and typing skills. REQUIRED EXPERIENCE AND QUALIFICATION * Minimum Bachelor’s degree, or HSC, Diploma with equivalent relevant experience. * Strong Computer fundamentals with basic knowledge about the Internet, Browsers, and MS Office Suite. DESIRED SKILLS AND EXPERIENCE * An year of Phone or Email or Chat support experience in IT Service Desk or Helpdesk or Technical Support or US customer support experience * Work experience in the Pharma industry is a plus", "summaryDescription" : "Service Desk Analyst. Skills: Service Request management, Incident management, Change management, Customer support. Assist customers with tasks. Perform requested tasks", "postedDate" : "2026-06-15T06:48:09.000", "createdAt" : "2026-06-15T22:39:31.355", "lastUpdated" : "2026-06-16T06:48:32.173", "ingestTimestamp" : "2026-06-15T22:39:31.355", "mongoId" : "6a30573cf292fd229cf364fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting skills", "Grammar skills", "Typing skills", "Service Request management", "Incident management", "Change management", "Customer support", "Customer service principles" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.92 }, { "id" : "693c2b8470f0b99d5843f9d6", "title" : "ITS Support Associate, IT Services (Global Service Desk)", "company" : "Amazon Dev Center India", "industry" : "Operations, IT, Support Engineering, Technical Services, ecp", "salary" : { "min" : 550000.0, "max" : 850000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior ITS Support Associate in Telangana, India, adjusted for Amazon's company size and the technology industry." }, "location" : "Telangana, IND", "locations" : [ "Telangana, IND" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware installation", "AWS" ], "timestamp" : "2026-06-14T22:24:38.288", "fingerprint" : "3e1e95bfe30f5528d72fdf591678cb59432a7d65eda54f9aae8ed02ccc796a6a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3139991/apply", "externalId" : "42fb4ef3-2179-4765-bf10-2ad251bc505b", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Telangana", "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "Windows, Mac, Linux", "professionalSkills" : [ "Technical support", "Customer service" ], "hardSkillsList" : [ "Troubleshooting", "Technical support" ], "softSkillsList" : [ "Customer-focused", "Adaptability" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-focused" }, { "name" : "Adaptability" } ], "majorSkills" : "Technical support, Troubleshooting", "majorSkillsList" : [ "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Provide technical support, Research, resolve, respond to inquiries, Diagnose and troubleshoot end user problems, Analyze problems, Identify appropriate resources, Test proposed fixes, Follow up on resolution, Create detailed contact logs, Inform customer of needed repairs, Answer basic questions, Ensure customer satisfaction, Follow standard operating procedures, Use Knowledge management, Manage case count, Acquire current knowledge, Maintain current knowledge, Assist with triage, Escalate system or network outage, Adhere to shift schedules, Work flexible shifts", "teamCollaboration" : "Global Service Desk", "domainKnowledge" : "IT Services; Technical support", "domainList" : [ "it-services", "technical-support" ], "domainSpecificKnowledge" : [ "IT Services", "Technical support" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Customer interactions", "documentationSkills" : "Contact logs", "continuousLearning" : "Acquire current knowledge; Maintain current knowledge", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Flexible shifts, 24/7 model, Weekends, Holidays", "outcomesObjectives" : "Reduce downtime", "qualificationsBasic" : "1+ years Windows, Mac or Linux OS support, Troubleshoot integrated computer systems, Network troubleshooting and support", "qualificationsPreferred" : "CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Industry relevant certifications, Experience in dynamic environment, High degree of customer service", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer-focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Key job responsibilities * Provides comprehensive technical support to Amazon Corporate employees worldwide. * Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. * Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. * Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely. * Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. * Follow all standard operating procedures (SOP) through the effective use of Knowledge management. * Manage a case count between 15-25 phone/chat/tickets. * Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. * Assists with activities to triage and escalate any system or network outage to reduce downtime. * Adherence to shift schedules and timeliness are key requirements * Willingness to work flexible shifts (24/7) model, weekends and holidays About the team The Global Service Desk serves as your first point of contact for The Global Service Desk serves as your first point of contact for all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience worldwide.all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience to Amazonians globally. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience with network troubleshooting and support - Bachelor's degree or equivalent Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ITS Support Associate, IT Services (Global Service Desk) at Amazon Dev Center India. Skills: Technical support, Troubleshooting. Provide technical support. Research, resolve, respond to inquiries", "postedDate" : "2026-06-13T00:34:41.655", "createdAt" : "2026-06-13T00:34:41.655", "lastUpdated" : "2026-06-14T22:24:38.288", "ingestTimestamp" : "2026-06-13T00:34:41.655", "mongoId" : "693c2b8470f0b99d5843f9d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3139991/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Technical support", "Customer-focused", "Adaptability", "Customer service", "IT Services", "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware installation", "AWS", "Ticketing system" ], "skillCount" : 13, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c8d9074d8ee00a097962e", "title" : "Director of Global Support Operations", "company" : "Snowflake", "industry" : "Global Support", "salary" : { "min" : 282500.0, "max" : 423750.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "US-USA-Remote", "locations" : [ "US-USA-Remote" ], "timestamp" : "2026-06-15T03:27:13.000", "fingerprint" : "95fb9accc17fd0ffbd90695ee041efd2584180aad32ac8d7abf04be7f717d50c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/snowflake/fc9a4832-46ae-4c39-99d7-3e2b15c7d7da/application", "externalId" : "fc9a4832-46ae-4c39-99d7-3e2b15c7d7da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Director", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service excellence", "Customer satisfaction", "Operational excellence", "Predictive systems", "Customer advocacy", "Business partnership", "Service delivery", "Problem-solving", "Business planning", "Support offerings", "Service model", "Value propositions", "Cost-to-serve", "Global enablement", "Knowledge management", "Resource deployment", "Hiring strategies", "Retention strategies", "Success metrics", "Outcome-based measures", "Data analysis", "Cost-effective suggestions", "Decision accountability" ], "hardSkillsList" : [ "AI-augmented staffing", "Skill-based staffing" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "AI-augmented staffing", "level" : "intermediate" }, { "name" : "Skill-based staffing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Support Operations, Operational Transformation, AI Acceleration, Team Development", "majorSkillsList" : [ "Support Operations", "Operational Transformation", "AI Acceleration", "Team Development" ], "coreResponsibilities" : "Influence organizational-level support strategy, Execute organizational-level support strategy, Transform global support infrastructure, Prioritize service excellence, Prioritize customer satisfaction, Lead a global team, Improve customer experience, Drive operational excellence, Balance daily reliability, Replace manual processes, Implement automated systems, Implement predictive systems, Empower managers, Align global team, Work cross-functionally, Address inefficiencies, Drive continuous learning, Foster proactive intelligence, Serve as strategic partner, Align operational goals, Ensure consistent service delivery, Solve problems collaboratively, Develop annual business plan, Incorporate support best practices, Meet market requirements, Meet company growth requirements, Design tiered support service model, Maintain tiered support service model, Align service levels, Balance cost-to-serve, Establish scalable framework, Ensure engineers have training, Ensure engineers have documentation, Ensure engineers have resources, Deliver high-quality assistance, Transition global support teams, Optimize resource deployment, Develop hiring strategies, Develop retention strategies, Define support profiles, Define geo-level success metrics, Shift focus to outcome-based measures, Analyze operations, Provide suggestions for improvement, Address global inefficiencies, Institutionalize learnings, Drive continuous improvement, Empower managers to take responsibility, Inspire and motivate staff, Maintain high morale, Maintain high energy, Make decisions on difficult matters, Act upon decisions effectively, Hold peers accountable, Hold team members accountable", "teamCollaboration" : "Cross-functional collaboration; Collaborate with Support; Collaborate with Sales; Collaborate with Product; Collaborate with Engineering; Collaborate with regional leaders; Collaborate with Support leadership", "domainKnowledge" : "Support operations; Global support; AI acceleration; Agentic enterprise", "domainList" : [ "support-operations", "global-support", "ai-acceleration", "agentic-enterprise" ], "domainSpecificKnowledge" : [ "Support operations", "Global support", "AI acceleration", "Agentic enterprise" ], "continuousLearning" : "Continuous learning framework", "innovationCreativity" : "Experimental mindset; Reinvent how work is done; Redefine future of work", "problemSolvingSkills" : "Solve problems; Address inefficiencies; Address global inefficiencies", "outcomesObjectives" : "Optimize resource deployment; Meet market requirements; Meet company growth requirements; Deliver consistent high-quality assistance; Shift focus from volume to outcomes; Drive continuous improvement", "qualificationsBasic" : "10+ years in Support/Operations, Technical support background, Proven experience managing global operations, Track record leading operational transformations, Track record replacing manual workflows with AI/automated systems, Ability to influence organizational-level strategy, Collaborate across cross-functional boundaries, Experience developing hiring strategies, Motivating high-performing teams through change and growth", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE As Snowflake scales, we are seeking a Director of Global Support Operations to influence and execute our organizational-level support strategy. This leader will be responsible for transforming our global support infrastructure into an AI-accelerated, outcome-based engine that prioritizes service excellence and customer satisfaction. In this role, you will lead a global team united by a mission to improve the customer experience through operational excellence. You will balance the daily reliability of our support engine with a \"dual-track\" focus on replacing legacy manual processes with automated, predictive systems. You will empower your managers to take on more scope, ensuring the global team remains aligned with Snowflake's strategic goals. Reporting to senior leadership, you will work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies and drive continuous learning through customer advocacy. This is a unique opportunity for a transformation operations leader to architect the future of Global Support and support operations at scale while fostering a culture of proactive intelligence. Support & Workforce Strategy - Support Business Partnership: Serve as a strategic partner to the Head of Global Support, her regional leaders, and the broader Support leadership team to align operational goals with organizational strategy, ensuring consistent service delivery and collaborative problem-solving across all territories. - Business Planning: Assist in developing an annual business plan that incorporates support best practices to meet market and company growth requirements. - Support Offerings & Tiering: Design and maintain a tiered support service model that aligns service levels with customer needs, ensuring clear value propositions across all support tiers while balancing cost-to-serve. - Global Support Enablement: Establish a scalable framework for continuous learning, tool proficiency, and knowledge management, ensuring support engineers globally have the training, documentation, and resources to deliver consistent, high-quality assistance. - AI-Augmented Staffing: Transition global support teams from manual allocation to a skill-based, AI-augmented staffing model that optimizes resource deployment across technical domains. - Capacity & Sourcing: Develop hiring and retention strategies for optimal staffing, partnering with recruiting to define profiles that meet Snowflake's evolving support needs. OPERATIONS LEADERSHIP - Success Metrics: Define and track global and geo-level success metrics, shifting focus from traditional volume to outcome-based measures like customer consumption uplift. - Data-Driven Improvement: Analyze operations to provide cost-effective suggestions for improvement, utilizing data to address global inefficiencies proactively. - Support Intelligence: Institutionalize learnings from customer experiences and support data to drive continuous improvement in global support operations. STRATEGIC LEADERSHIP & TEAM DEVELOPMENT - Empowering Teams: Empower managers to take on more responsibility, giving them the space to grow their teams without micro-management. - Inspiring Culture: Inspire and motivate staff members during challenging times or tight deadlines, maintaining high morale and energy across the global organization. - Decision Accountability: Ensure decisions on difficult matters are made thoughtfully and acted upon effectively, holding peers and team members accountable. WHAT WE'RE LOOKING FOR - 10+ years in Support/Operations: Technical support background with proven experience in support excellence and managing global operations. - Transformation Fluency: Track record of leading operational transformations and replacing manual workflows with AI/automated systems. - Strategy Influence: Ability to participate in and influence organizational-level strategy while collaborating across cross-functional boundaries. - People Leadership: Experience in developing hiring strategies and motivating high-performing teams through change and growth. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com", "summaryDescription" : "Director of Global Support Operations at Snowflake. Skills: Support Operations, Operational Transformation, AI Acceleration, Team Development. Influence organizational-level support strategy. Execute organizational-level support strategy", "createdAt" : "2026-06-13T22:13:19.104", "lastUpdated" : "2026-06-15T03:27:13.000", "ingestTimestamp" : "2026-06-13T22:13:19.104", "mongoId" : "6a2c8d9074d8ee00a097962e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 282500, "salaryAnnualMax" : 423750, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "AI-augmented staffing", "Skill-based staffing", "Leadership", "Support Operations", "Operational Transformation", "AI Acceleration", "Team Development", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service excellence", "Customer satisfaction", "Operational excellence", "Predictive systems", "Customer advocacy", "Business partnership", "Service delivery", "Problem-solving", "Business planning", "Support offerings", "Service model", "Value propositions", "Cost-to-serve", "Global enablement", "Knowledge management", "Resource deployment", "Hiring strategies", "Retention strategies", "Success metrics", "Outcome-based measures", "Data analysis", "Cost-effective suggestions", "Decision accountability", "Support operations", "Global support", "AI acceleration", "Agentic enterprise" ], "skillCount" : 40, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305160f292fd229ceff8d5", "title" : "Senior Service Desk Analyst", "company" : "FormativGroup", "salary" : { "min" : 35.0, "max" : 50.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "White Plains, New York, United States", "locations" : [ "White Plains", "New York", "United States" ], "timestamp" : "2026-06-16T08:01:46.951", "fingerprint" : "1d330ae304b2c42f1d5c558d2b00600f662420c60ef098db2f2840b186551d47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/formativgroup/jobs/4285401009", "externalId" : "4285401009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "The Senior Service Desk Analyst role is to provide front-line technical support for a large enterprise IT environment. You will answer and resolve incoming service desk contacts (voice and digital) using Amazon Connect and Salesforce Service Cloud Voice, following ITIL-aligned processes for incident, request, and escalation management. Responsibilities Answer, triage, and resolve service desk tickets and calls for an enterprise user base Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows Document incidents and requests accurately; escalate per defined ITSM procedures Meet service-level targets for response, resolution, and customer satisfaction Contribute to knowledge base articles and continuous improvement of support processes Required Qualifications 2+ years of full-time experience providing ITSM technical support on a service desk for an enterprise IT organization of at least 5,000 end users 1+ year of experience using Amazon Connect and Salesforce Service Cloud Voice as a service desk tool Current ITIL certification (validation link or certificate copy required) Ability to provide verifiable professional references for each qualifying experience Preferred Experience supporting public sector / government programs Additional certifications (HDI, CompTIA A+, Salesforce certifications) Experience with knowledge management and AI-assisted agent tooling Location Requirements This role is a remote role. To be considered for this position, candidates must reside in one of the following U. S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC. Candidates residing outside these states are not currently eligible for consideration. Applicants must be authorized to work for ANY employer in the U. S. We are unable to sponsor or take over sponsorship of an employment visa currently. We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity. In addition to hourly pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc. Estimated hourly Compensation Range: $35—$50 USD FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #formativgroupcareers #WorkWithUs Click here to view our Privacy Policy", "summaryDescription" : "Senior Service Desk Analyst at FormativGroup", "postedDate" : "2026-06-15T23:18:19.816", "createdAt" : "2026-06-15T23:18:19.816", "lastUpdated" : "2026-06-16T08:01:46.951", "ingestTimestamp" : "2026-06-15T23:18:19.816", "mongoId" : "6a305160f292fd229ceff8d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72800, "salaryAnnualMax" : 104000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6960822f0937eae70e9c7fa8", "title" : "Housing First Support Coordinator", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 25838.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Denmark Street)", "locations" : [ "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Denmark Street)", "22.Jan.26, 11:59:00 PM", "242577, 242577, true" ], "certifications" : [ "Enhanced DBS check" ], "timestamp" : "2026-06-15T09:55:32.077", "fingerprint" : "096822a6d881480bb91f7b28784765ee2f0335bd51013c7f7b32842e063fe154", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=242577", "externalId" : "242577", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newcastle upon Tyne", "state" : "Tyne and Wear", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.9738474,-1.6131572" } ], "locationText" : "Newcastle upon Tyne, Tyne and Wear, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Risk assessment", "Support planning", "Goal setting" ], "hardSkillsList" : [ "Budgeting", "Tenancy maintenance" ], "softSkillsList" : [ "Resilient approach" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Tenancy maintenance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resilient approach" } ], "majorSkills" : "Support coordination, Customer support", "majorSkillsList" : [ "Support coordination", "Customer support" ], "coreResponsibilities" : "Create support plans, Coordinate support team, Assist customers daily, Make meals, Shop for customers, Budgeting for customers, Maintain tenancy, Move to accommodation, Carry out risk assessments, Support planning, Goal setting, Conduct regular reviews", "teamCollaboration" : "Collaborate with colleagues", "domainKnowledge" : "Homelessness; Rough sleeping", "domainList" : [ "homelessness", "rough-sleeping" ], "domainSpecificKnowledge" : [ "Homelessness", "Rough sleeping" ], "toolProficiency" : [ "Technology for plans" ], "documentationSkills" : "Update support plans", "continuousLearning" : "Online learning", "outcomesObjectives" : "Help customers live independently; Help customers achieve aspirations", "qualificationsBasic" : "Experience coordinating", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Housing First Support Coordinator Pay £25,838 per annum and great benefits including Health Cash Plan Permanent, Full Time (37.5 hpw) Mon-Fri 9.00 - 17.00 Cedar House, Byker, Newcastle upon Tyne We can’t offer CoS Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As one of our Housing First Support Coordinators, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know! What’s in it for you 25 days annual leave (increasing to 30), a me day (to take off for whatever you fancy) and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. What you’ll do Creating support plans with your customers and coordinating our small team of Support Workers working to the plans. Customer group that you will be working with are all adult females who have experienced or are at risk of experiencing homelessness or rough sleeping. Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able. Carrying out risk assessments, support planning, goal setting and regular reviews. Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too. Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have The ability to work under your own initiative, remain calm under pressure and have a resilient approach Passion to support our customers to live their best life, working collaboratively with an eye for detail. Experience of coordinating. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion. You will work 9.00 - 17.00 Mon - Fri but don't worry, you don't work weekends so there are plenty of days off in between to recharge those batteries. Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues. You’ll need an Enhanced DBS check done and we pay for that. Find out more Click APPLY NOW to see our Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Newcastle upon Tyne (Denmark Street) Denmark Street Byker", "summaryDescription" : "Housing First Support Coordinator at Home Group. Skills: Support coordination, Customer support. Create support plans. Coordinate support team", "createdAt" : "2026-06-14T07:13:00.123", "lastUpdated" : "2026-06-15T09:55:32.077", "ingestTimestamp" : "2026-06-14T07:13:00.123", "mongoId" : "6960822f0937eae70e9c7fa8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Tenancy maintenance", "Resilient approach", "Support coordination", "Customer support", "Risk assessment", "Support planning", "Goal setting", "Homelessness", "Rough sleeping", "Enhanced DBS check", "Technology for plans" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c74e974d8ee00a09359e8", "title" : "Director, Global Deal Desk", "company" : "Delinea", "industry" : "Sales", "salary" : { "min" : 220000.0, "max" : 310000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Global Deal Desk in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "U.S. Remote", "locations" : [ "U.S. Remote" ], "timestamp" : "2026-06-15T04:57:11.718", "fingerprint" : "a4a414196ac0b37a81448b029d2565a72f3d7aec856255a3bdc80ffd9b148456", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/delinea/f4716de9-dfd4-41ce-aa87-d6eac72cbb0d/application", "externalId" : "f4716de9-dfd4-41ce-aa87-d6eac72cbb0d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI, Machine learning", "professionalSkills" : [ "Deal structuring", "Quote-to-cash execution", "Pricing discipline", "Approval discipline", "Commercial operator", "Deal economics", "Billing", "Cash flow", "Revenue recognition", "Discounting trends", "Policy exceptions", "Pricing", "Packaging" ], "hardSkillsList" : [ "Financial modeling", "ASC 606" ], "softSkillsList" : [ "Leadership", "Solutions-oriented" ], "hardSkills" : [ { "name" : "Financial modeling", "level" : "intermediate" }, { "name" : "ASC 606", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Solutions-oriented" } ], "majorSkills" : "Deal Desk, SaaS transactions, Quote-to-cash process", "majorSkillsList" : [ "Deal Desk", "SaaS transactions", "Quote-to-cash process" ], "coreResponsibilities" : "Lead Global Deal Desk function, Scale Global Deal Desk function, Support new business, Support expansion, Support renewals, Support strategic enterprise deals, Support new sales motions, Support new routes to market, Partner with Sales, Structure complex SaaS transactions, Structure multi-year agreements, Structure ramped transactions, Structure co-terms, Structure bundles, Structure custom pricing, Structure non-standard terms, Own timely deal review, Own approval workflows, Own escalation paths, Own commercial guardrails, Drive consistency in pricing, Drive consistency in discounting, Drive consistency in contract structure, Drive consistency in deal documentation, Evolve quote-to-cash process, Transform quote-to-cash process, Drive improved deal velocity, Drive scalability, Implement AI solutions, Implement machine learning solutions, Partner with Legal, Partner with Sales Operations, Evaluate deal economics, Evaluate deal risk, Evaluate deal billing, Evaluate deal cash flow, Evaluate deal revenue recognition, Improve quote-to-cash processes, Provide insights on discounting trends, Provide insights on approval workflow, Provide insights on cycle times, Provide insights on deal quality, Provide insights on policy exceptions, Support pricing, Support packaging", "teamCollaboration" : "Partner with Sales; Partner with Legal; Partner with Sales Operations; Partner with Finance; Partner with Accounting; Partner with Product; Partner with Customer Success", "domainKnowledge" : "SaaS transactions; ASC 606; Revenue recognition rules", "domainList" : [ "saas-transactions", "asc-606", "revenue-recognition-rules" ], "domainSpecificKnowledge" : [ "SaaS transactions", "ASC 606", "Revenue recognition rules" ], "toolProficiency" : [ "Salesforce", "NetSuite" ], "communicationSkills" : "Written communication; Verbal communication; Executive presence", "qualificationsBasic" : "Bachelor's degree in Finance, Bachelor's degree in Business, 5+ years experience", "qualificationsPreferred" : "Cybersecurity experience, Enterprise software experience, Identity experience, Cloud infrastructure experience, Experience with NetSuite, Experience with Zuora, Experience with CPQ implementations, Experience with system adoptions, Experience in high-growth environment, Experience in IPO-readiness environment, Experience in public-company environment", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com http://Delinea.com, LinkedIn https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelinea%2F&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186877399%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=b1LCPIWSjxvblUYLlabUnRZ43S8rcspTQcBZsz0UbmU%3D&reserved=0, X https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fx.com%2Fdelineainc&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186902236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=goZhva9hWR8F0P5pO6SQUEwigdbvbZiWqmw5%2BHhhf1A%3D&reserved=0, and YouTube https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Delinea&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186928751%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uXgjuXTFu4kHWBJZ1XdNWN88Mrk5iT9Y24Ejw8fFBi8%3D&reserved=0. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Summary: Delinea is seeking a Director, Global Deal Desk to lead and develop the function that supports our most strategic and complex commercial transactions. This leader will partner with Sales, Legal, and Sales Operations to structure deals, improve quote-to-cash execution and efficiency, and ensure pricing and approval discipline. This is a highly cross-functional leadership role for a commercial operator who can help Sales move faster while protecting the business. This role reports into the Finance organization, directly to the Vice President of OTC and Revenue Accounting. The role is a key leader within the greater quote-to-cash process and will partner with various other teams including order management, billing, and revenue recognition. This role will lead a global team of analysts, located across APAC, Europe, US and Mexico. What You’ll Do: • Lead and scale the Global Deal Desk function supporting new business, expansion, renewals, and strategic enterprise deals as well as the evolution of new sales motions and routes to market. • Partner with Sales to structure complex SaaS transactions, including multi-year agreements, ramped transactions, co-terms, bundles, custom pricing, and non-standard terms. • Own timely deal review, approval workflows, escalation paths, and commercial guardrails. • Drive consistency in pricing, discounting, contract structure, and deal documentation with an eye for creativity and scalability and a mindset for a winning partnership. • Evolve and transform the quote-to-cash process driving improved deal velocity and scalability by implementing AI and machine learning solutions. • Partner with Sales, Legal, and Sales Operations to evaluate deal economics, risk, billing and cash flow, and revenue recognition considerations. • Improve quote-to-cash processes across CRM, CPQ, CLM, billing, and ERP systems. Delinea utilizes Salesforce and NetSuite systems. • Provide insights on discounting trends, approval workflow and related cycle times, deal quality, and policy exceptions. • Support pricing and packaging changes, new product launches, SKU updates, sales enablement, and acquisition integrations. • Build, coach, and develop a high-performing Global Deal Desk team. • Serve as a trusted advisor to Sales leadership and executive stakeholders on strategic deals. What You’ll Bring: • 10+ years in Deal Desk, Finance, or Sales Operations. • Led a Global Deal Desk team and owned complex quote-to-cash processes in a SaaS or recurring-revenue business. • Strong understanding of SaaS deal structures, including ARR, ACV, renewals, expansions, co-terms, ramped contracts, discounting, and bundling. • Experience supporting enterprise sales teams on complex, high-value transactions. • Strong commercial judgment, balancing speed, customer needs, sales strategy, and business risk. • Extensive experience with Salesforce CRM, CPQ, and CLM systems. • Experience building and leading a globally dispersed team. • Partners and influences across Sales and Sales Operations, Legal, Finance and Accounting, Product, and Customer Success. • Implemented AI and machine learning to drive operational efficiency and automation. • Understanding of revenue recognition rules (ASC 606) and non-standard commercial terms. • Clear written and verbal communication, strong executive presence, and a practical, solutions-oriented mindset. • Bachelor’s degree in Finance, Business, or related field Nice to Have: • Cybersecurity, enterprise software, identity, or cloud infrastructure experience. • Experience with ERP (NetSuite), and revenue systems (Zuora) or similar. • Experience with CPQ implementations and other relevant system adoptions. • Experience in a high-growth, IPO-readiness, or public-company environment. Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed. ", "summaryDescription" : "Director, Global Deal Desk at Delinea. Skills: Deal Desk, SaaS transactions, Quote-to-cash process. Lead Global Deal Desk function. Scale Global Deal Desk function", "createdAt" : "2026-06-14T05:29:48.318", "lastUpdated" : "2026-06-15T04:57:11.718", "ingestTimestamp" : "2026-06-14T05:29:48.318", "mongoId" : "6a2c74e974d8ee00a09359e8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 310000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Financial modeling", "ASC 606", "Leadership", "Solutions-oriented", "Deal Desk", "SaaS transactions", "Quote-to-cash process", "Deal structuring", "Quote-to-cash execution", "Pricing discipline", "Approval discipline", "Commercial operator", "Deal economics", "Billing", "Cash flow", "Revenue recognition", "Discounting trends", "Policy exceptions", "Pricing", "Packaging", "Revenue recognition rules", "Salesforce", "NetSuite" ], "skillCount" : 23, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2db14f74d8ee00a0c8583b", "title" : "Point of Care Testing Coordinator", "company" : "LCMC", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-seniority Point of Care Testing Coordinator in Healthcare in the United States, adjusted for company size and location." }, "location" : "LCMC - 95 Judge Tanner Blvd", "locations" : [ "LCMC - 95 Judge Tanner Blvd", "United States of America" ], "certifications" : [ "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "timestamp" : "2026-06-15T22:50:29.690", "fingerprint" : "6cf5ff6b424118efbd5b928bae8188e8686cb48b3c5a963f4d494d5a203299d3", "source" : "workday", "language" : "en", "applyUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "externalId" : "JR0038691", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Coordinate point of care testing, Ensure compliance with regulations, Maintain testing equipment, Manage testing supplies, Train staff on testing procedures, Collect and report testing data, Troubleshoot testing issues", "teamCollaboration" : "Healthcare providers; Laboratory staff; Regulatory bodies", "domainKnowledge" : "Point of care testing; CLIA regulations; Laboratory quality control", "domainList" : [ "point-of-care-testing", "clia-regulations", "laboratory-quality-control" ], "domainSpecificKnowledge" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control" ], "communicationSkills" : "Staff training; Regulatory reporting", "documentationSkills" : "Testing logs; Compliance records", "problemSolvingSkills" : "Troubleshooting equipment; Resolving testing discrepancies", "outcomesObjectives" : "Ensure accurate test results; Maintain regulatory compliance; Optimize testing workflows", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Your job is more than a job This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **_GENERAL DUTIES_** Ensures that the POC testing meets all regulatory requirements for standards, designing organized, well documented and thorough program providing assistance to all POC testing user sites. Compiles all data into a monthly report to be reviewed by the Laboratory manager noting any deficiencies or errors. Monitors POC patient results. Reviews glucose meter results, troubleshoot any unusual or unexpected values. Troubleshoots performance failures and initiates corrective action and/or repair. Maintains glucose meter inventory and changeout. Remains current on POCT instrumentation and procedures in the field. Gives input into selection of instrumentation appropriate for POCT needs. Identifies and implements avenues for POCT quality process improvement in collaboration with the senior management. Coordinates testing education to include organizing required training and competency testing for non-laboratory staff performing POC testing. **_EXPERIENCE QUALIFICATIONS_** 3 years of experience in a clinical laboratory setting. **_LICENSES AND CERTIFICATIONS_** Clinical Laboratory Scientist (Generalist or Specialist) issued through LSBME ** _SKILLS AND ABILITIES_** Capable of working under stress, must have excellent time management skills and be able to make decisions independently. Must have excellent verbal and written communication skills. Must be adaptable to a fluid work environment where deadlines and priorities are constantly changing. **WORK SHIFT:** Days (United States of America) **LCMC Health is a community.** Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary **Your extras** * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems – it’s all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do **You are welcome here.** LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **Simple things make the difference.** 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.", "summaryDescription" : "Point of Care Testing Coordinator at LCMC. Coordinate point of care testing. Ensure compliance with regulations", "postedDate" : "2026-06-13T21:55:17.318", "createdAt" : "2026-06-14T21:55:17.300", "lastUpdated" : "2026-06-15T22:50:29.690", "ingestTimestamp" : "2026-06-14T21:55:17.300", "mongoId" : "6a2db14f74d8ee00a0c8583b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control", "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69fd050b4c40e2acd1ae8be0", "title" : "Service Desk Analyst", "company" : "Netrix Global", "industry" : "Technology", "salary" : { "min" : 480000.0, "max" : 720000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Service Desk Analyst in Manila, Philippines, adjusted for the technology industry." }, "location" : "Manila, PH", "locations" : [ "Manila", "PH" ], "timestamp" : "2026-06-16T00:34:10.612", "fingerprint" : "2b287c2a8448c9f468c994a789b9d95dcad8c15bcbf899b8631fd60787e4c0a7", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://netrix-global.breezy.hr/p/932fe7bca585-service-desk-analyst", "externalId" : "932fe7bca585", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5904492,120.9803621" } ], "locationText" : "Manila, Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide tier one technical support, Handle client calls and emails, Manage ticket escalations and assignments", "qualificationsBasic" : "Tier one technical support", "remoteFriendly" : false, "rawDescription" : "About The Opportunity  At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/s", "summaryDescription" : "Service Desk Analyst at Netrix Global. Provide tier one technical support. Handle client calls and emails", "createdAt" : "2026-06-14T20:31:10.200", "lastUpdated" : "2026-06-16T00:34:10.612", "ingestTimestamp" : "2026-06-14T20:31:10.200", "mongoId" : "69fd050b4c40e2acd1ae8be0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305f3bf292fd229cf79f38", "title" : "Service Desk Engineer", "industry" : "Growth Initiatives", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Service Desk Engineer in Washington, United States, adjusted for industry and seniority." }, "location" : "Washington, DC (Hybrid)", "locations" : [ "Washington, DC (Hybrid)" ], "timestamp" : "2026-06-16T12:55:10.284", "fingerprint" : "9c2a27c00a32672dcab42b54eee139fbb9f47272f208317217d29e93df3108bd", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/sprymethods/f5f1a69d-43be-40e8-80d8-fe6968c8205a/apply", "externalId" : "f5f1a69d-43be-40e8-80d8-fe6968c8205a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Windows, MacOS, Microsoft Intune, Windows Autopilot", "professionalSkills" : [ "Endpoint engineering", "Cybersecurity" ], "hardSkillsList" : [ "Workstation imaging", "Patch management", "Configuration management", "Device enrollment", "Logging", "Telemetry", "Audit readiness" ], "hardSkills" : [ { "name" : "Workstation imaging", "level" : "intermediate" }, { "name" : "Patch management", "level" : "intermediate" }, { "name" : "Configuration management", "level" : "intermediate" }, { "name" : "Device enrollment", "level" : "intermediate" }, { "name" : "Logging", "level" : "intermediate" }, { "name" : "Telemetry", "level" : "intermediate" }, { "name" : "Audit readiness", "level" : "intermediate" } ], "majorSkills" : "Endpoint engineering, Workstation imaging, Patch management", "majorSkillsList" : [ "Endpoint engineering", "Workstation imaging", "Patch management" ], "coreResponsibilities" : "Design secure workstation images, Implement secure workstation images, Maintain secure workstation images, Engineer patching workflows, Maintain patching workflows, Engineer deployment workflows, Maintain deployment workflows, Engineer remediation of configuration drift, Maintain remediation of configuration drift, Support Microsoft Intune registration, Support Windows Autopilot, Support hardware-backed credentials, Support approved authentication methods, Implement logging capabilities, Maintain logging capabilities, Implement monitoring capabilities, Maintain monitoring capabilities, Implement audit capabilities, Maintain audit capabilities, Maintain device enrollment workflows, Maintain asset tracking, Maintain recovery key processes, Maintain onboarding checklists, Maintain offboarding checklists, Produce runbooks, Produce validation reports, Produce remediation plans, Produce knowledge transfer materials", "domainKnowledge" : "Virtual desktop infrastructure", "domainList" : [ "virtual-desktop-infrastructure" ], "domainSpecificKnowledge" : [ "Virtual desktop infrastructure" ], "toolProficiency" : [ "Endpoint management tools" ], "documentationSkills" : "Runbooks; Validation reports; Remediation plans; Knowledge transfer materials", "specialRequirements" : "Top Secret (TS) security clearance", "qualificationsBasic" : "Eight years of experience in IT, Six years of engineering experience, Experience with formal change control, Experience with audit processes, Experience with security governance, Experience with workstation imaging, Experience with automation, Experience with patch management, Experience with configuration management, Experience with device enrollment, Experience with logging, Experience with telemetry, Experience with audit readiness, Top Secret (TS) security clearance", "qualificationsPreferred" : "Bachelor's degree in IT, Bachelor's degree in cybersecurity, Equivalent experience to Bachelor's degree", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## What Your Day-To-Day Looks Like (Position Responsibilities) Design, implement, and maintain secure workstation images for Windows and macOS supporting on-site, remote, and virtual desktop infrastructure (VDI) access. Engineer and maintain patching, version control, deployment workflows, and remediation of configuration drift using approved endpoint management tools. Support Microsoft Intune registration, Windows Autopilot, hardware-backed credentials, and approved authentication methods. Implement and maintain logging, monitoring, and audit capabilities for device enrollment, user authentication, network access, and endpoint behavior. Maintain device enrollment workflows, asset tracking, recovery key processes, and onboarding and offboarding checklists. Produce runbooks, validation reports, remediation plans, and knowledge transfer materials. ## What You Need to Succeed (Minimum Requirements) Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of experience performing engineering — not help desk — functions in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with workstation imaging, automation, patch and configuration management, device enrollment, logging, telemetry, and audit readiness. Top Secret (TS) security clearance. ## Ideally, You Also Have (Preferred Qualifications) Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.", "summaryDescription" : "Service Desk Engineer. Skills: Endpoint engineering, Workstation imaging, Patch management. Design secure workstation images. 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Regulatory frameworks; Risk methodologies; Quantitative skills; SOX; Basel III/IV; MiFID II; Dodd-Frank; FINRA; SEC; FCA; GDPR; AML/KYC; Equities; Fixed income; Derivatives; Options; Futures; Swaps; FX; Structured products; Private credit; VaR; CVaR; Stress testing; Monte Carlo; Factor models; Credit scoring", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills", "sox", "basel-iii-iv", "mifid-ii", "dodd-frank", "finra", "sec", "fca", "gdpr", "aml-kyc", "equities", "fixed-income", "derivatives", "options", "futures", "swaps", "fx", "structured-products", "private-credit", "var", "cvar", "stress-testing", "monte-carlo", "factor-models", "credit-scoring" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "SOX", "Basel III/IV", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring" ], "remoteFriendly" : true, "rawDescription" : "Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Global Head of Payroll, you will lead and scale payroll operations across our global footprint, ensuring accurate, compliant, and timely payroll delivery for employees across the United States, Europe, Israel, and other international markets supported through employer-of-record (EOR) and payroll partners. This role is responsible for global payroll strategy, payroll operations, compliance, vendor management, and payroll technology. You will build and develop a high-performing global payroll organization, establish scalable processes and controls, and serve as a key partner to the Finance, Legal, People, and Operations teams. Success in this role requires a hands-on leader who can operate strategically while remaining close to the details, driving operational excellence in a fast-paced, high-growth, and globally distributed environment. What You'll Do Lead global payroll operations across all countries and entities, ensuring timely, accurate, and compliant payroll processing. Manage, coach, and develop a team of Payroll Managers and payroll professionals across multiple regions. Establish scalable payroll governance, controls, policies, and operating procedures that support a growing global workforce. Own relationships with global payroll providers, Employer of Record partners, tax advisors, and other payroll vendors, ensuring service quality, accountability, and continuous improvement. Partner closely with People Operations to ensure the accurate and timely flow of employee data, including new hires, terminations, compensation changes, benefits, leave programs, equity transactions, and organizational changes. Partner with Finance, Accounting, Tax, Equity Administration, and Legal to ensure compliance with global payroll regulations and reporting requirements. Ensure accurate processing and reporting of equity compensation, including RSUs, stock options, and related payroll tax obligations. Drive payroll technology strategy and optimization, including Workday Payroll, global payroll platforms like P&I Loga and iiPay, integrations, automation, reporting, and system implementations. Develop meaningful payroll metrics, dashboards, and reporting packages, including headcount reporting, payroll spend analysis, variance analysis, payroll tax reporting, and executive-level reporting. Ensure accurate and timely payroll tax filings, registrations, remittances, garnishments, and statutory reporting requirements globally. Identify opportunities to streamline processes, improve controls, reduce risk, and enhance the employee payroll experience. Serve as the senior escalation point for complex payroll matters and drive timely resolution of payroll-related issues. Who You Are Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 10+ years of progressive payroll leadership experience, including responsibility for multinational payroll operations. Demonstrated experience leading global payroll teams across multiple countries and regions. Strong understanding of payroll taxes, financial controls, and payroll compliance. Proven ability to build scalable payroll processes and lead through periods of growth, change, and system transformation. Strong project management skills with experience managing multiple priorities and stakeholders simultaneously. Hands-on leadership style with a willingness to dive into operational details when needed. Exceptional analytical, problem-solving, and process improvement capabilities. Excellent communication skills and ability to influence stakeholders across all levels of the organization. High degree of discretion and commitment to maintaining confidentiality. What Catches Our Eye Experience with Workday, global payroll platforms (iiPay, P&I Loga, Malam, or similar) Experience supporting publicly traded companies and equity compensation payroll processing. Experience leading payroll transformations, implementations, and integration projects. Familiarity with SOX controls, public company reporting requirements, and audit environments. Experience building and mentoring high-performing payroll teams. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $175,000 - $190,000 per year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? 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Partner with Engineering; Work with Technology; Work with Research; Work with Sales; Work with Customer Success; Align with business strategy; Align with customer needs; Align with growth objectives; Influence senior stakeholders; Influence executive stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Defence information; Security information; Geopolitical information; Digital platforms; System integrations; Actionable intelligence; B2B products; Data products; Intelligence products; SaaS products", "domainList" : [ "defence-information", "security-information", "geopolitical-information", "digital-platforms", "system-integrations", "actionable-intelligence", "b2b-products", "data-products", "intelligence-products", "saas-products" ], "domainSpecificKnowledge" : [ "Defence information", "Security information", "Geopolitical information", "Digital platforms", "System integrations", "Actionable intelligence", "B2B products", "Data products", "Intelligence products", "SaaS products" ], "communicationSkills" : "Articulate strategy; Articulate trade-offs", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Drive customer renewal rates; Drive sales; Drive satisfaction", "qualificationsBasic" : "10+ years Product Management, Ownership of online and offline channels, Define and deliver product strategy, Define and deliver product roadmaps, Platform product management, Customer migrations off technical debt, Retiring platforms, Work closely with Engineering, Write user stories, Implement with Engineering, Stakeholder management skills, Influence at senior and executive level, Use data, metrics, customer insights, Inform prioritisation, Inform decision-making, Excellent communication skills, Articulate strategy, Articulate trade-offs, High attention to detail, Think strategically, Think long term", "qualificationsPreferred" : "B2B product experience, Data product experience, Intelligence product experience, SaaS product experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: The purpose of the Head of Platforms and Channels Product Manager role is to define, own, and evolve Janes’ platform and distribution channel strategy and requirements to ensure our products are scalable, reliable, and consistently deliver value to customers across all touchpoints. This role is accountable for the product vision and roadmap of core platforms and customer-facing channels, driving customer renewal rates, sales, and satisfaction. The Head of Platforms and Channels Product Manager is a senior member of the Product team, reporting to the Chief Product Officer (CPO). The role works closely with Technology, Research, Sales, and Customer Success to align platform capabilities and channel experiences with business strategy, customer needs, and long-term growth objectives. How you will contribute at Janes: Success in the Head of Platforms and Channels Product Manager role includes: Using customer feedback, usage data, and business metrics to guide prioritisation and continuous improvement Defining and owning the vision and roadmap for Janes’ core platforms and customer channels, aligned with company strategy Leading discovery and prioritisation to ensure platform capabilities support multiple products, teams, and customers at scale Ensuring customer-facing channels (including online and offline delivery) deliver a consistent, reliable, and intuitive experience Partnering closely with Engineering to translate strategy into clear, actionable product requirements and delivery plans Establishing product standards, governance, and ways of working for platforms and channels across the Product organization Supporting Sales and Customer Success by ensuring platforms and channels enable commercial goals such as renewals, upsell, and retention Communicating platform and channel performance, progress, and risks clearly to the CPO and senior stakeholders Representing platform and channel strategy in leadership forums and contributing to Board-level product discussions as required The ideal skills and experience for this role are: Significant experience (10+ years) in Product Management, including ownership of online and offline channels Proven experience defining and delivering product strategy and roadmaps for complex, multi-team environments Strong understanding of platform product management, including scalability, reuse, and internal customer needs Experience in customer migrations off technical debt and retiring platforms Experience working closely with Engineering teams, writing user stories and working with Engineering to implement. Strong stakeholder management skills, with the ability to influence at senior and executive level (including the CPO and CTO) Ability to use data, metrics, and customer insights to inform prioritisation and decision-making Excellent communication skills, including the ability to clearly articulate strategy and trade-offs High attention to detail combined with the ability to think strategically and long term Experience in B2B, data, intelligence, or SaaS products is highly desirable Benefits 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Leave- study/ volunteer/ reserve forces Pension plan (6% employer contribution) Private medical insurance – BUPA Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover Access to an on-site gym Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications Job Applicants - Privacy Policy Know your rights document", "summaryDescription" : "Product Manager - Head of Channels and Platforms at Janes. Skills: Platform product management, Channel strategy, Product roadmap. Define platform strategy. Own platform strategy", "postedDate" : "2026-06-14T19:58:32.116", "createdAt" : "2026-06-14T19:58:32.116", "lastUpdated" : "2026-06-16T03:01:47.844", "ingestTimestamp" : "2026-06-14T19:58:32.116", "mongoId" : "6a2c6bce74d8ee00a0914aed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "User stories", "Leadership", "Platform product management", "Channel strategy", "Product roadmap", "Product strategy", "Roadmap development", "Platform strategy", "Product requirements", "Delivery plans", "Product standards", "Product governance", "Commercial goals", "Roadmap planning", "Defence information", "Security information", "Geopolitical information", "Digital platforms", "System integrations", "Actionable intelligence", "B2B products", "Data products", "Intelligence products", "SaaS products" ], "skillCount" : 24, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c91dd74d8ee00a0984374", "title" : "Sr. Manager, Global Deal Desk", "company" : "LogicMonitor", "industry" : "SaaS", "salary" : { "min" : 136500.0, "max" : 171780.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, United States", "locations" : [ "Austin", "Texas", "United States" ], "timestamp" : "2026-06-15T11:25:09.920", "fingerprint" : "edd72d72eb0f6d734446bc3c53754487020201d5d9e0f96d4a2890358d04e7ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.logicmonitor.com/career/?gh_jid=7976642", "externalId" : "7976642", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "30.2711286,-97.7436995" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Austin, Texas, United States; New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Deal strategy", "Revenue growth", "Commercial strategy", "Deal structure", "Risk mitigation", "Enterprise negotiations", "Revenue operations" ], "hardSkillsList" : [ "Sales processes", "Pricing", "Governance", "Systems optimization" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Sales processes", "level" : "intermediate" }, { "name" : "Pricing", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" }, { "name" : "Systems optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Deal Desk, Revenue Operations, Sales Leadership", "majorSkillsList" : [ "Deal Desk", "Revenue Operations", "Sales Leadership" ], "coreResponsibilities" : "Lead strategy and execution of complex deals, Advise senior Sales leadership, Serve as escalation point for transactions, Drive scalable processes, Implement governance and systems, Accelerate revenue growth, Influence commercial strategy, Optimize deal outcomes, Shape enterprise-wide revenue operations", "teamCollaboration" : "Sales leadership; Revenue Operations", "domainKnowledge" : "Hybrid observability platform; Digital infrastructure", "domainList" : [ "hybrid-observability-platform", "digital-infrastructure" ], "domainSpecificKnowledge" : [ "Hybrid observability platform", "Digital infrastructure" ], "communicationSkills" : "Negotiations", "outcomesObjectives" : "Accelerate revenue growth", "qualificationsBasic" : "5+ years experience, Valid U.S. work authorization", "qualificationsPreferred" : "Experience with H-1B status", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We’re seeking a Senior Manager, Deal Desk to lead complex enterprise deal strategy while driving scalable processes, governance, and systems that accelerate revenue growth. Reporting to the Sr. Director of Revenue Operations, this role serves as a trusted advisor to Sales leadership, influencing commercial strategy, optimizing deal outcomes, and shaping enterprise-wide revenue operations. Hybrid: This role is based in our Austin office with a hybrid in-office schedule. Here's a closer look at this key role: Strategic Deal Leadership Lead strategy and execution of complex, high-value deals aligned to business and revenue goals. Advise senior Sales leadership on deal structure, pricing, risk mitigation, and enterprise negotiations. Serve as an escalation point for high-risk, business-critical transactions while balancing revenue growth, profitability, and customer outcomes. Partner with Legal and Finance to remove blockers, manage risk, and ensure revenue recognition compliance. Deal Structuring we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U. S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. #LI-TD1#LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is: $136,500—$171,780 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U. S. Pay Transparency Nondiscrimination Provision.", "summaryDescription" : "Sr. Manager, Global Deal Desk at LogicMonitor. Skills: Deal Desk, Revenue Operations, Sales Leadership. Lead strategy and execution of complex deals. Advise senior Sales leadership", "postedDate" : "2026-06-14T09:32:47.673", "createdAt" : "2026-06-14T09:32:47.673", "lastUpdated" : "2026-06-15T11:25:09.920", "ingestTimestamp" : "2026-06-14T09:32:47.673", "mongoId" : "6a2c91dd74d8ee00a0984374", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 136500, "salaryAnnualMax" : 171780, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Sales processes", "Pricing", "Governance", "Systems optimization", "Leadership", "Deal Desk", "Revenue Operations", "Sales Leadership", "Deal strategy", "Revenue growth", "Commercial strategy", "Deal structure", "Risk mitigation", "Enterprise negotiations", "Revenue operations", "Hybrid observability platform", "Digital infrastructure" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c62ee74d8ee00a08f7c23", "title" : "Service Desk Technician", "company" : "OneRail", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Service Desk Technician in Krakow, Poland, adjusted for the technology industry." }, "location" : "Krakow", "locations" : [ "Krakow" ], "timestamp" : "2026-06-16T00:41:38.763", "fingerprint" : "355df0bf2f89923cc2d24054fa051420194fc28cd1db04f16b18e36e25a42d6a", "source" : "jazzhr", "language" : "en", "externalId" : "pfmjVJgQCW", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Krakow", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0619474,19.9368564" } ], "locationText" : "Krakow, Poland", "coreResponsibilities" : "Provide technical support, Troubleshoot hardware and software issues, Respond to user requests, Escalate complex problems, Maintain IT inventory, Document technical procedures", "teamCollaboration" : "IT support team", "communicationSkills" : "User support", "documentationSkills" : "Technical procedures", "problemSolvingSkills" : "Troubleshooting", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Service Desk Technician at OneRail. Provide technical support. Troubleshoot hardware and software issues", "createdAt" : "2026-06-14T18:45:35.792", "lastUpdated" : "2026-06-16T00:41:38.763", "ingestTimestamp" : "2026-06-14T18:45:35.792", "mongoId" : "6a2c62ee74d8ee00a08f7c23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "69d059fd2beec4dd3dbf378e", "title" : "Service Desk Agent", "company" : "Operational Services Division", "industry" : "Government", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Service Desk Agent in Boston, United States, adjusted for the government industry." }, "location" : "Massachusetts-Boston", "locations" : [ "Massachusetts-Boston", "Administrative Services", "Operational Services Division, Full-time, Full-time" ], "timestamp" : "2026-06-15T14:09:31.700", "fingerprint" : "5450b74a8659885e9d35b0268c1710ed5fe1f7f179fb3131299ef8ffd6606eb7", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1079956", "externalId" : "1079956", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "technicalSkills" : "EProcurement platforms", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Procurement processes" ], "hardSkillsList" : [ "System enhancements testing", "System fixes testing", "Release testing" ], "hardSkills" : [ { "name" : "System enhancements testing", "level" : "intermediate" }, { "name" : "System fixes testing", "level" : "intermediate" }, { "name" : "Release testing", "level" : "intermediate" } ], "majorSkills" : "Service Desk support, Customer support, Issue resolution, Process improvement", "majorSkillsList" : [ "Service Desk support", "Customer support", "Issue resolution", "Process improvement" ], "coreResponsibilities" : "Provide day-to-day support, Respond to inquiries, Deliver high-quality customer service, Resolve issues, Escalate issues, Document customer interactions, Track customer interactions, Collaborate with cross-functional teams, Support OSD projects, Support OSD initiatives, Deliver Tier II technical support, Assist users, Resolve escalated issues, Test system enhancements, Test system fixes, Identify opportunities to streamline, Drive continuous improvement, Support eProcurement solution, Troubleshoot system issues, Report system issues, Assist in quarterly release testing, Develop internal tools, Develop internal documentation", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Project methodology" ], "domainKnowledge" : "State software solutions; Local software solutions; State hardware solutions; Local hardware solutions; State systems; Local systems; State products; Local products; Modern software application", "domainList" : [ "state-software-solutions", "local-software-solutions", "state-hardware-solutions", "local-hardware-solutions", "state-systems", "local-systems", "state-products", "local-products", "modern-software-application" ], "domainSpecificKnowledge" : [ "State software solutions", "Local software solutions", "State hardware solutions", "Local hardware solutions", "State systems", "Local systems", "State products", "Local products", "Modern software application" ], "toolProficiency" : [ "SugarCRM Case Management", "MS office" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Internal documentation", "continuousLearning" : "Stay current on policies; Stay current on practices; Stay current on industry trends; Stay current on market trends", "innovationCreativity" : "Fresh ideas", "problemSolvingSkills" : "Problem-solving; Analytical skills", "qualificationsBasic" : "Three years professional experience, Experience in work simplification, Experience in management analysis, Experience in program analysis, Experience in methods analysis, Experience in economic analysis, Experience in fiscal analysis, Experience in financial analysis, Experience in budget analysis, Experience in program administration, Experience in program management", "qualificationsPreferred" : "Bachelor's degree in business administration, Bachelor's degree in business management, Bachelor's degree in public administration, Bachelor's degree in industrial engineering, Bachelor's degree in industrial management, Graduate degree in business administration, Graduate degree in business management, Graduate degree in public administration, Graduate degree in industrial engineering, Graduate degree in industrial management, Bachelor's degree or higher, Prioritize and manage multiple tasks, Summarize complex issues, Proven communication abilities, Excellent problem-solving skills, Analytical skills, High level of efficiency, Attention to detail, Customer service orientation, Business requirements analysis, Requirements elicitation, Requirements verification, Methodology development, Knowledge of state software design, Knowledge of local software design, Knowledge of state hardware design, Knowledge of local hardware design, Knowledge of state systems design, Knowledge of local systems design, Knowledge of state products design, Knowledge of local products design, Knowledge of EOTSS standard project methodology, Knowledge of organizing work processes, Knowledge of organizing work functions, Collaborate on requirement specifications, User-friendly language specifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the Operational Services Division (OSD) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE-PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. OSD Helpdesk The OSD Help Desk mission is to provide our customers with a centralized point of contact for responsive support. Our goal is to empower customers to use the OSD resources and tools. We strive to do this through education and removal of roadblocks through personalized and timely solutions utilizing teamwork and collaboration. Key Responsibilities: Provide day-to-day support for the OSD Service Desk by responding to inquiries from buyers, vendors, and internal staff, delivering high-quality customer service, and resolving or escalating issues as appropriate. Accurately document and track customer interactions using the SugarCRM Case Management system. Collaborate with cross-functional teams to support OSD projects and initiatives. Deliver Tier II technical support for eProcurement platforms, including assisting users, resolving escalated issues, and testing system enhancements and fixes. Identify opportunities to streamline procurement processes and drive continuous improvement. Support the eProcurement solution by working with internal operations teams and the SaaS provider to identify, troubleshoot, and report system issues. Assist in quarterly release testing and develop internal tools and documentation to enhance Service Desk support. Preferred Qualifications: Ability to prioritize and manage multiple tasks effectively in high-pressure environments. Quickly summarize complex issues and resolution for senior leadership. Proven communication abilities, both oral and written, are coupled with excellent problem-solving and analytical skills. Strong analytical skills with a high level of efficiency and attention to detail. Strong customer service orientation. Proficient in MS office. Proven experience with business requirements analysis, elicitation, verification, and methodology development. Demonstrated knowledge of the principles and practices used in the design, development, or implementation of state or local software and hardware solutions, systems, or products using EOTSS standard project methodology. Knowledge of the methods and techniques used in organizing work processes and functions to facilitate the use of modern software application. Ability to collaborate on creation of systematic and consistent requirement specifications in user-friendly language. Candidates should submit a resume and cover letter outlining their experience and interest in the position. The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment. DEI Value Statement: Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.* II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.* III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Management Analyst II", "summaryDescription" : "Service Desk Agent at Operational Services Division. Skills: Service Desk support, Customer support, Issue resolution, Process improvement. Provide day-to-day support. 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Software systems engineering teams; Application development teams", "domainKnowledge" : "Army Research Laboratory; DoD 8570/DoD 8140", "domainList" : [ "army-research-laboratory", "dod-8570-dod-8140" ], "domainSpecificKnowledge" : [ "Army Research Laboratory", "DoD 8570/DoD 8140" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "End-user guidance; End-user training", "documentationSkills" : "Document incidents; Track incidents; Update incidents; Document service requests; Track service requests; Update service requests", "continuousLearning" : "Ongoing professional development", "problemSolvingSkills" : "Troubleshooting complex problems", "specialRequirements" : "U.S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Ensure operational continuity; Exceptional user experience; Timely resolution in accordance with SLAs; Improve user adoption; Reduce recurring issues", "qualificationsBasic" : "U.S. Citizen with active DoW Secret Clearance, Five (5+) years of relevant experience, IAT Level II Certification equivalent or higher, Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months", "qualificationsPreferred" : "Experience providing quality service and support for mission-critical systems and VIP end users, Experience working in a Department of Defense (DoD) environment, A problem solver and troubleshooter who thrives in resolving complex problems, Self-starter requiring minimal supervision, Excellent communication skills (written and oral), Excellent interpersonal skills, Excellent organizational skills, Attention to detail, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) The Service Desk Technician will serve as the front line and trusted face of our team, engaging directly with users and stakeholders to deliver responsive, high-quality support for Tier I and Tier II technical issues in support of the Army Research Laboratory. In this role, you will play a critical part in ensuring operational continuity and an exceptional user experience across a dynamic environment. Join a team of highly skilled professionals at a leading organization, where innovation and mission impact go hand in hand. You will have the opportunity to contribute to cutting-edge initiatives that support national security, while benefiting from meaningful career advancement, ongoing professional development, and the chance to make a visible difference in mission-critical operations. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software. * Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment to support end-user needs. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * Document, track, and update incidents and service requests in the ticketing system, ensuring accurate records and timely resolution in accordance with SLAs. * Provide end-user guidance and training on standard applications, tools, and IT policies to improve user adoption and reduce recurring issues. * May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance. * Five (5+) years of relevant experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of the start date. Preferred: * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $47,000 - $63,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Technician (Intermediate-Level) at Link Solutions, Inc.. Skills: Service Desk Support, Technical Support, Hardware Maintenance, Software Maintenance. Provide Tier and Tier II technical support for. Install, configure, and maintain desktops", "postedDate" : "2026-06-15T18:59:00.000", "createdAt" : "2026-06-16T01:40:27.827", "lastUpdated" : "2026-06-16T10:56:34.767", "ingestTimestamp" : "2026-06-16T01:40:27.827", "mongoId" : "6a307252f292fd229cffcfea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 47000, "salaryAnnualMax" : 63000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware support", "Software support", "Desktop support", "Laptop support", "Mobile device support", "Peripheral equipment support", "Service Desk Support", "Technical Support", "Hardware Maintenance", "Software Maintenance", "System modification", "Customer issue resolution", "End-user guidance", "End-user training", "Value-added programs", "Data solutions", "Army Research Laboratory", "DoD 8570/DoD 8140", "IAT Level II", "CompTIA Security+ CE", "CCNA Security", "GICSP", "GSEC", "SSCP", "Microsoft 365 Certified: Endpoint Administrator Associate", "Ticketing system" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca57b74d8ee00a09b6bd9", "title" : "Help Desk Tier Support", "company" : "C3EL", "industry" : "Government", "salary" : { "min" : 32500.0, "max" : 45500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Senior Help Desk Tier Support in Larissa, Greece, adjusted for the government industry and full-time employment." }, "location" : "Customer Site", "locations" : [ "Customer Site" ], "certifications" : [ "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "timestamp" : "2026-06-15T06:43:42.197", "fingerprint" : "7d2e0d8eb0ac279fe6be27219cd255afe3f86db19e00b908e92d8a9ec6156bc0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/c3el/jobs/5163771007", "externalId" : "5163771007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Larissa", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "39.6383092,22.4160706" } ], "locationText" : "Larissa, Greece", "minimumEducation" : "Associate's", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "IP troubleshooting, Network connectivity troubleshooting, Microsoft domain environment, Exchange mailboxes", "hardSkillsList" : [ "Laptop imaging", "User account management", "Permissions management", "Email troubleshooting", "Printer configuration" ], "hardSkills" : [ { "name" : "Laptop imaging", "level" : "intermediate" }, { "name" : "User account management", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Email troubleshooting", "level" : "intermediate" }, { "name" : "Printer configuration", "level" : "intermediate" } ], "majorSkills" : "Help Desk Support, Troubleshooting, Network Support", "majorSkillsList" : [ "Help Desk Support", "Troubleshooting", "Network Support" ], "coreResponsibilities" : "Perform laptop imaging, Perform deployment, Conduct IP troubleshooting, Conduct network connectivity troubleshooting, Create user accounts, Manage user accounts, Add computers to domain, Remove computers from domain, Assign users to groups, Apply necessary permissions, Create Exchange mailboxes, Manage Exchange mailboxes, Diagnose email issues, Resolve email issues, Troubleshoot printers, Configure printers, Map shared printers, Document support actions, Document troubleshooting steps", "domainKnowledge" : "Military environment", "domainList" : [ "military-environment" ], "domainSpecificKnowledge" : [ "Military environment" ], "communicationSkills" : "Customer-focused assistance", "documentationSkills" : "Document support actions; Document troubleshooting steps", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "US Citizenship required, Secret clearance, Travel up to 10%", "qualificationsBasic" : "Active Secret clearance, US Citizenship required, 7 years IT systems experience, 4 years IT customer support, 2 years military environment experience, A+CE or CCNA-Security or CND or Network+ CE or SSCP certification", "qualificationsPreferred" : "Associate's degree in Networking", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Job Title: Help Desk Tier I Support Security Clearance: Secret Location: Larissa, Greece (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a Help Desk Tier I Support to join our team in Greece. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities will include, but not be limited to: Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications: An Active, in-scope US Government issued Secret clearance. Due to the nature of the work and contract requirements, US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP. Able to travel to support mission up to 10%. Education: Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.", "summaryDescription" : "Help Desk Tier Support at C3EL. Skills: Help Desk Support, Troubleshooting, Network Support. Perform laptop imaging. Perform deployment", "postedDate" : "2026-06-14T08:57:17.274", "createdAt" : "2026-06-14T08:57:17.274", "lastUpdated" : "2026-06-15T06:43:42.197", "ingestTimestamp" : "2026-06-14T08:57:17.274", "mongoId" : "6a2ca57b74d8ee00a09b6bd9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Laptop imaging", "User account management", "Permissions management", "Email troubleshooting", "Printer configuration", "Help Desk Support", "Troubleshooting", "Network Support", "Military environment", "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "69d0cf892beec4dd3dcab3c3", "title" : "Service Desk Analyst", "company" : "Netrix Global", "salary" : { "min" : 480000.0, "max" : 720000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Service Desk Analyst in Manila, Philippines, adjusted for the technology industry." }, "location" : "Manila, PH", "locations" : [ "Manila", "PH" ], "timestamp" : "2026-06-15T09:51:53.028", "fingerprint" : "32d8a40ce6186fa4d74f12542e643e9a83169535a1c4c6d427766c7b5985e92b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://netrix-global.breezy.hr/p/f13a7e17d830-service-desk-analyst", "externalId" : "f13a7e17d830", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manila", "state" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5904492,120.9803621" } ], "locationText" : "Manila, Metro Manila, Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide tier one technical support, Handle client calls and emails, Manage ticket escalations and assignments", "rawDescription" : "About The Opportunity  At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/s", "summaryDescription" : "Service Desk Analyst at Netrix Global. Provide tier one technical support. Handle client calls and emails", "createdAt" : "2026-06-14T06:11:32.577", "lastUpdated" : "2026-06-15T09:51:53.028", "ingestTimestamp" : "2026-06-14T06:11:32.577", "mongoId" : "69d0cf892beec4dd3dcab3c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7c8a74d8ee00a094db06", "title" : "Global Support Expert", "company" : "Indie Campers", "industry" : "Hospitality", "salary" : { "min" : 28000.0, "max" : 40000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Global Support Expert in Lisbon, Portugal, adjusted for the travel industry and company size." }, "location" : "Lisbon, Lisbon, Portugal", "locations" : [ "Lisbon", "Lisbon", "Portugal" ], "timestamp" : "2026-06-16T04:34:17.267", "fingerprint" : "ceec8275b38f3d43dcbfcbcfc4b613c8bb7bbf2a325fbca0a3b8126b94951762", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/indiecampers-linkedin/jobs/8576399002", "externalId" : "8576399002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "state" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Lisbon, Portugal", "professionalSkills" : [ "Reputation management", "Negotiation" ], "majorSkills" : "Customer dissatisfaction resolution, De-escalation, Negotiation", "majorSkillsList" : [ "Customer dissatisfaction resolution", "De-escalation", "Negotiation" ], "coreResponsibilities" : "Communicate proactively through channels, De-escalate customer dissatisfaction, Own customer dissatisfaction resolution, Perform deep-dive analysis, Identify operational improvement patterns, Make decisions on compensation, Negotiate resolutions, Document cases with accuracy, Provide actionable feedback", "domainKnowledge" : "Road trip marketplace", "domainList" : [ "road-trip-marketplace" ], "domainSpecificKnowledge" : [ "Road trip marketplace" ], "communicationSkills" : "Advanced communication; Advanced negotiation", "documentationSkills" : "Case documentation", "continuousLearning" : "Continuous improvement mindset", "problemSolvingSkills" : "Structured thinking; Decision-making", "qualificationsBasic" : "Customer facing roles experience, Reputation management experience, Handling complaints experience, Handling escalations experience, Fast-paced environment experience, De-escalation experience, Negotiation-based conversations experience, Advanced communication skills, Advanced negotiation skills, Emotional intelligence, Structured thinking, Decision-making skills, High ownership, Adaptability skills", "qualificationsPreferred" : "Thinking outside the box resolution techniques, Moving beyond predefined resolution techniques", "remoteFriendly" : false, "rawDescription" : "ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. THE ROLE We are looking for a Global Support Expert (GSE) to manage high-impact customer dissatisfaction cases and protect the company’s public reputation. This role operates as an escalation layer, handling complex cases from public profiles, executive escalations, and critical customer complaints. The GSE plays a key role in resolving issues, rebuilding trust, and driving continuous improvement through actionable insights. WHAT WILL YOU WORK ON? Proactive communication through different channels aiming for de-escalation. Own the resolution for dissatisfaction of customers. Perform deep-dive analysis of service break for operational improvement based on the identification of patterns. Accountability for decision making on compensation and resolution driven negotiations. Documentation of cases with accuracy to conduct actionable feedback. WHO ARE WE LOOKING FOR? Experience in customer facing roles with high impact on reputation management, handling complaints and escalations management; Experience working with a fast-paced and constantly evolving environment, applying thinking outside of the box resolution techniques and moving beyond predefined solutions; Handling requests that require de-escalation, protecting company interests by negotiation-based conversations, handling requests with high impact; Advanced communication and negotiation, Emotional intelligence and resilience; Structured thinking and decision-making; High ownership and accountability; Adaptability in fast-paced environments; Continuous improvement mindset. Are you ready to Go Indie?", "summaryDescription" : "Global Support Expert at Indie Campers. Skills: Customer dissatisfaction resolution, De-escalation, Negotiation. Communicate proactively through channels. De-escalate customer dissatisfaction", "postedDate" : "2026-06-14T19:12:33.536", "createdAt" : "2026-06-14T19:12:33.536", "lastUpdated" : "2026-06-16T04:34:17.267", "ingestTimestamp" : "2026-06-14T19:12:33.536", "mongoId" : "6a2c7c8a74d8ee00a094db06", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer dissatisfaction resolution", "De-escalation", "Negotiation", "Reputation management", "Road trip marketplace" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c950674d8ee00a098c1cb", "title" : "Service Desk - SME", "company" : "G2IT", "industry" : "Technology", "salary" : { "min" : 72000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "O'Fallon, Illinois, United States", "locations" : [ "O'Fallon", "Illinois", "United States" ], "certifications" : [ "CompTIA Security+ Certification" ], "timestamp" : "2026-06-15T10:17:26.062", "fingerprint" : "6d5174a5e5fddb70d6febb6b55d2c55f975e0f48a8564733242f8999329bd5fe", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/g2it/jobs/4639882008", "externalId" : "4639882008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "O'Fallon", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.5922715,-89.9112124" } ], "locationText" : "O'Fallon, Illinois, United States", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Provide second-tier support, Interact with network services, Restore service, Identify core problems, Correct core problems, Simulate user problems, Recreate user problems, Resolve operating difficulties, Recommend systems modifications, Reduce user problems, Execute fault isolation, Execute diagnostic functions, Ensure execution of corrective actions, Support Incident, Request & Fulfillment, Install end-user devices, Operate end-user devices, Maintain end-user devices, Follow troubleshooting procedures, Create troubleshooting procedures, Follow maintenance procedures, Create maintenance procedures", "teamCollaboration" : "Work as a team member", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "US Citizen, Minimum Active DoD Secret Clearance", "qualificationsBasic" : "4 years of experience, US Citizen, Minimum Active DoD Secret Clearance, CompTIA Security+ Certification or higher", "qualificationsPreferred" : "Experience with ServiceNow", "workSiteFlexibility" : "Onsite", "rawDescription" : "Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The Senior Service Desk Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Your regular activities will include:  Provide second-tier support to end users for either PC, server, or mainframe applications and hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters). You will follow and create troubleshooting and maintenance procedures. Required Skills: Minimum of 4 years of experience in a Service Desk role. Must be a US Citizen. Must have a Minimum Active DoD Secret Clearance. Must have valid CompTIA Security+ Certification or higher. Experience with ServiceNow is a plus. Salary range: $72K-$78K, depending on experience", "summaryDescription" : "Service Desk - SME at G2IT. Provide second-tier support. Interact with network services", "postedDate" : "2026-06-13T21:20:20.076", "createdAt" : "2026-06-13T21:20:20.076", "lastUpdated" : "2026-06-15T10:17:26.062", "ingestTimestamp" : "2026-06-13T21:20:20.076", "mongoId" : "6a2c950674d8ee00a098c1cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "CompTIA Security+ Certification" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9a2", "title" : "Engineer, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Engineer, Enterprise Service Desk in Atlanta, United States, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "timestamp" : "2026-06-16T05:07:01.471", "fingerprint" : "853633c327f1f60288021872b1e9346e3315fc7a96592979f0ea5cac56bbaa36", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7746420003", "externalId" : "7746420003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "VMWare ESXi, Hyper-V, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, VMWare, Citrix, VPN, Terminal Services, VoIP", "professionalSkills" : [ "System design", "Solution delivery", "Process improvement" ], "hardSkillsList" : [ "Server configuration", "Virtualization", "Network configuration", "Security hardening", "Cable management", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation" ], "softSkillsList" : [ "Adaptability", "Leadership" ], "hardSkills" : [ { "name" : "Server configuration", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Security hardening", "level" : "intermediate" }, { "name" : "Cable management", "level" : "intermediate" }, { "name" : "Backup testing", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Virus mediation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Leadership" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Design customer facing systems, Implement customer facing systems, Design internal systems, Implement internal systems, Provide world class client experience, Provide escalation support, Deliver excellent customer experience, Resolve service tickets, Resolve escalated service tickets, Provide guidance for aging issues, Resolve aging issues, Provide guidance for complex issues, Resolve complex issues, Assist clients with design, Assist clients with implementation, Assist clients with installation, Assist clients with configuration, Assist clients with usability, Troubleshoot client emergencies, Resolve client emergencies, Work with vendor representatives, Resolve software issues, Resolve hardware issues, Install Microsoft Server Operating Systems, Upgrade Microsoft Server Operating Systems, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Provide server room cable management, Create detailed documentation, Maintain detailed documentation, Resolve backup issues, Perform restore testing, Notify Client Success Managers, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate with clients, Inform clients of incident progress, Notify clients of impending changes, Notify clients of agreed outages, Coordinate activities with client, Assist with client training, Comply with safety requirements, Complete required training, Follow MIT policies, Follow MIT procedures, Follow MIT field guidelines, Follow MIT reporting requirements, Follow MIT technical advisories, Demonstrate pro-active approach toward safety, Demonstrate pro-active approach toward health, Demonstrate pro-active approach toward quality, Lead teams on large projects, Lead teams on complex projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Serve as escalation point, Mentor all team members, Prepare staff training material, Deliver staff training material, Advance skills of technical team, Follow Abacus's defined processes, Follow Abacus's policies, Follow Abacus's service delivery standards, Perform other duties assigned", "teamCollaboration" : "Escalation support; Client Success Managers; Team members; Staff training", "projectManagementSkills" : [ "Project planning", "Solution delivery" ], "domainKnowledge" : "Public cloud environments; Private cloud environments; On premise infrastructure; Telephony systems; Microsoft Environments; Windows Servers; Virtual environments; High Availability; Security posture; Abacus standards; Company requirements; Customer requirements; System migrations; Server installations; Firewall installations; VPN tunnel configurations; SAN setups", "domainList" : [ "public-cloud-environments", "private-cloud-environments", "on-premise-infrastructure", "telephony-systems", "microsoft-environments", "windows-servers", "virtual-environments", "high-availability", "security-posture", "abacus-standards", "company-requirements", "customer-requirements", "system-migrations", "server-installations", "firewall-installations", "vpn-tunnel-configurations", "san-setups" ], "domainSpecificKnowledge" : [ "Public cloud environments", "Private cloud environments", "On premise infrastructure", "Telephony systems", "Microsoft Environments", "Windows Servers", "Virtual environments", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Customer requirements", "System migrations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "toolProficiency" : [ "VMWare ESXi", "Hyper-V" ], "communicationSkills" : "Client communication; Incident progress; Impending changes; Agreed outages; Staff training", "documentationSkills" : "Detailed documentation", "continuousLearning" : "Learn new technology skills", "problemSolvingSkills" : "Problem solving; Troubleshooting; Root cause analysis", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Continued customer satisfaction", "qualificationsBasic" : "5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software, Problem solving skills, Client relationship skills, Verbal communication skills, Written communication skills, Learn and retain new technology skills, Troubleshooting processes, Maintain calm, Present professionally in high stress situations", "qualificationsPreferred" : "MSP specific experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems. Design customer facing systems. Implement customer facing systems", "postedDate" : "2026-06-14T19:59:04.691", "createdAt" : "2026-06-14T19:59:04.691", "lastUpdated" : "2026-06-16T05:07:01.471", "ingestTimestamp" : "2026-06-14T19:59:04.691", "mongoId" : "6a2c6a8f74d8ee00a090c9a2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Server configuration", "Virtualization", "Network configuration", "Security hardening", "Cable management", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation", "Adaptability", "Leadership", "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems", "System design", "Solution delivery", "Process improvement", "Project planning", "Public cloud environments", "Private cloud environments", "Microsoft Environments", "Windows Servers", "Virtual environments", "High Availability", "Security posture", "Abacus standards", "Company requirements", "Customer requirements", "System migrations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)", "VMWare ESXi", "Hyper-V" ], "skillCount" : 39, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307c9bf292fd229c04a657", "title" : "Director of Global Branding", "company" : "Keenfinity", "industry" : "Electrical And Electronic Manufacturing", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Global Branding in Burnsville, United States, adjusted for the technology industry and director-level seniority." }, "location" : "Burnsville, MN, United States", "locations" : [ "Burnsville", "MN", "United States" ], "timestamp" : "2026-06-16T10:42:53.811", "fingerprint" : "cfee3ae501e23d29ea2604df7aee0c5bd647a8103a782ecabbedac4eeb73a824", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Keenfinity/744000132246199-director-of-global-branding", "externalId" : "744000132246199", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Burnsville", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.7670567,-93.2773887" } ], "locationText" : "Burnsville, Minnesota, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "coreResponsibilities" : "Develop brand strategy, Drive customer acquisition, Manage marketing campaigns, Track growth metrics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit. The Director of Global Branding for Electro-Voice and Dynacord is responsible for defining, evolving, and executing a cohesive global brand strategy across both iconic professional audio brands. This role leads a global, multidisciplinary branding organization encompassing creative, social media, strategic marketing, and regional branding functions, ensuring consistent brand expression while enabling regional relevance and market impact. Operating within a highly matrixed global organization, this leader partners closely with product management, sales, regional leadership, communications, and executive stakeholders to drive brand preference, customer engagement, and long-term brand equity. The role plays a critical leadership position in global product launches, integrated campaigns, customer partnerships, and key industry initiatives. Key Responsibilities: Global Brand Strategy & Leadership * Define and own the global brand vision, positioning, and narrative for Electro-Voice and Dynacord across all markets and touchpoints. * Lead and inspire a global branding team across creative, social media, strategic marketing, and regional branding functions. * Ensure consistent brand identity, messaging, and visual standards while allowing for effective regional and market-specific execution. * Act as a brand steward, ensuring alignment with long-term business strategy and growth priorities. Integrated Marketing & Campaign Execution * Lead the development and execution of global marketing and branding campaigns, including major product launches and portfolio initiatives. * Drive integrated campaigns across digital, social, events, content, PR, and customer engagement channels. * Partner with product, commercial, and regional teams to translate product value propositions into compelling brand storytelling. * Establish clear KPIs and measurement frameworks to evaluate campaign effectiveness and brand health. Customer & Partner Engagement * Develop and manage strategic branding partnerships with key customers, influencers, and industry partners. * Elevate customer storytelling, case studies, and advocacy as a core element of brand strategy. * Represent the brands at key industry events, trade shows, and customer engagements as needed. Cross-Functional & Matrix Collaboration * Operate effectively within a global matrix organization, collaborating with product management, sales, regional marketing, communications, and corporate functions. * Influence without direct authority, aligning stakeholders around shared brand priorities and execution plans. * Serve as a strategic advisor to senior leadership on branding, market perception, and competitive differentiation. Governance, Processes & Capability Building * Establish scalable brand processes, toolkits, and governance models to support global and regional teams. * Oversee agency relationships and external partners to ensure quality, consistency, and efficiency. * Develop team capabilities, talent, and succession planning within the global branding organization. ## Qualifications Qualifications & Experience * Bachelor’s degree in Marketing, Communications, Business, or a related field; MBA or advanced degree preferred. * 10+ years of progressive experience in global branding, marketing, or communications roles, ideally within B2B, technology, or professional audio markets. * Proven experience leading global, cross-functional teams in a matrixed organization. * Demonstrated success in developing and executing global brand campaigns and product launches. * Strong understanding of digital, social, content, and experiential marketing channels. * Experience building customer partnerships and leveraging customer stories for brand impact. * Excellent strategic thinking, storytelling, and executive communication skills. Leadership Attributes * Strategic, brand-first mindset with strong commercial awareness. * Collaborative and influential leader comfortable navigating complexity. * Creative thinker with a data-driven approach to decision making. * Globally minded with cultural sensitivity and adaptability. Travel * Willingness to travel internationally as required (up to approximately 25%). ## Additional Information The U.S. base salary range for this full-time position is $175,000-190,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance—as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies. * Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions. * Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available. * All of your information will be kept confidential according to EEO guidelines. At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self. Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better. #Electro-Voice Dynacord", "summaryDescription" : "Director of Global Branding at Keenfinity. Develop brand strategy. 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Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit. The Director of Global Branding for Electro-Voice and Dynacord is responsible for defining, evolving, and executing a cohesive global brand strategy across both iconic professional audio brands. This role leads a global, multidisciplinary branding organization encompassing creative, social media, strategic marketing, and regional branding functions, ensuring consistent brand expression while enabling regional relevance and market impact. Operating within a highly matrixed global organization, this leader partners closely with product management, sales, regional leadership, communications, and executive stakeholders to drive brand preference, customer engagement, and long-term brand equity. The role plays a critical leadership position in global product launches, integrated campaigns, customer partnerships, and key industry initiatives. Key Responsibilities: Global Brand Strategy & Leadership * Define and own the global brand vision, positioning, and narrative for Electro-Voice and Dynacord across all markets and touchpoints. * Lead and inspire a global branding team across creative, social media, strategic marketing, and regional branding functions. * Ensure consistent brand identity, messaging, and visual standards while allowing for effective regional and market-specific execution. * Act as a brand steward, ensuring alignment with long-term business strategy and growth priorities. Integrated Marketing & Campaign Execution * Lead the development and execution of global marketing and branding campaigns, including major product launches and portfolio initiatives. * Drive integrated campaigns across digital, social, events, content, PR, and customer engagement channels. * Partner with product, commercial, and regional teams to translate product value propositions into compelling brand storytelling. * Establish clear KPIs and measurement frameworks to evaluate campaign effectiveness and brand health. Customer & Partner Engagement * Develop and manage strategic branding partnerships with key customers, influencers, and industry partners. * Elevate customer storytelling, case studies, and advocacy as a core element of brand strategy. * Represent the brands at key industry events, trade shows, and customer engagements as needed. Cross-Functional & Matrix Collaboration * Operate effectively within a global matrix organization, collaborating with product management, sales, regional marketing, communications, and corporate functions. * Influence without direct authority, aligning stakeholders around shared brand priorities and execution plans. * Serve as a strategic advisor to senior leadership on branding, market perception, and competitive differentiation. Governance, Processes & Capability Building * Establish scalable brand processes, toolkits, and governance models to support global and regional teams. * Oversee agency relationships and external partners to ensure quality, consistency, and efficiency. * Develop team capabilities, talent, and succession planning within the global branding organization. ## Qualifications Qualifications & Experience * Bachelor’s degree in Marketing, Communications, Business, or a related field; MBA or advanced degree preferred. * 10+ years of progressive experience in global branding, marketing, or communications roles, ideally within B2B, technology, or professional audio markets. * Proven experience leading global, cross-functional teams in a matrixed organization. * Demonstrated success in developing and executing global brand campaigns and product launches. * Strong understanding of digital, social, content, and experiential marketing channels. * Experience building customer partnerships and leveraging customer stories for brand impact. * Excellent strategic thinking, storytelling, and executive communication skills. Leadership Attributes * Strategic, brand-first mindset with strong commercial awareness. * Collaborative and influential leader comfortable navigating complexity. * Creative thinker with a data-driven approach to decision making. * Globally minded with cultural sensitivity and adaptability. Travel * Willingness to travel internationally as required (up to approximately 25%). ## Additional Information The U.S. base salary range for this full-time position is $175,000-190,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance—as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies. * Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions. * Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available. * All of your information will be kept confidential according to EEO guidelines. At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self. Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better. #Electro-Voice Dynacord", "summaryDescription" : "Director of Global Branding at Keenfinity. Develop brand strategy. Drive customer acquisition", "postedDate" : "2026-06-15T16:34:53.000", "createdAt" : "2026-06-15T21:38:43.333", "lastUpdated" : "2026-06-16T06:01:08.927", "ingestTimestamp" : "2026-06-15T21:38:43.333", "mongoId" : "6a305015f292fd229ceec49f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 275000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6a8f74d8ee00a090c992", "title" : "Analyst, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Analyst in Atlanta, United States, within the Technology industry, adjusted for company size and experience." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States", "Phoenix", "Arizona", "United States" ], "certifications" : [ "Network+", "Security+" ], "timestamp" : "2026-06-16T05:42:31.356", "fingerprint" : "5723b85156069b94bef8eeed88b3defcb01d42bd0613c0ed25f521a301bd6c98", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7650877003", "externalId" : "7650877003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "VMWare, Citrix, VPN, Terminal Services, Windows operating systems, Microsoft Office Suite, Cloud applications, Basic networking, DNS, DHCP, Firewall configurations", "professionalSkills" : [ "Troubleshooting", "Customer service", "Documentation", "Problem-solving", "Client-focused" ], "hardSkillsList" : [ "Desktop support", "Software support", "Network support", "Hardware support", "System security maintenance", "Data restoration", "Password resets", "Account provisioning" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "hardSkills" : [ { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Software support", "level" : "intermediate" }, { "name" : "Network support", "level" : "intermediate" }, { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "System security maintenance", "level" : "intermediate" }, { "name" : "Data restoration", "level" : "intermediate" }, { "name" : "Password resets", "level" : "intermediate" }, { "name" : "Account provisioning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "IT support, Troubleshooting, Client experience", "majorSkillsList" : [ "IT support", "Troubleshooting", "Client experience" ], "coreResponsibilities" : "Serve as first point of contact, Be logged into phone queues, Troubleshoot and resolve issues, Assist clients with installation, Follow troubleshooting procedures, Maintain accurate documentation, Work with vendors, Install and configure operating systems, Perform virus detection, Monitor backup failures, Assist in data restoration, Educate end-users, Assist with password resets, Assist with account provisioning, Participate in on-call rotation, Document technical issues, Address customer interactions, Escalate issues as necessary", "teamCollaboration" : "Work with vendors; Work as part of a team", "domainKnowledge" : "Microsoft environments; Backup Technologies; Internet issues; E-mail issues; Communication issues; Cybersecurity best practices; IT resource usage", "domainList" : [ "microsoft-environments", "backup-technologies", "internet-issues", "e-mail-issues", "communication-issues", "cybersecurity-best-practices", "it-resource-usage" ], "domainSpecificKnowledge" : [ "Microsoft environments", "Backup Technologies", "Internet issues", "E-mail issues", "Communication issues", "Cybersecurity best practices", "IT resource usage" ], "toolProficiency" : [ "Ticketing system", "Remote troubleshooting tools", "Remote desktop applications" ], "communicationSkills" : "Client communication; Customer service", "documentationSkills" : "Documentation skills; Attention to detail", "continuousLearning" : "Skill development", "problemSolvingSkills" : "Problem-solving skills; Diagnose and resolve technical issues", "specialRequirements" : "On-call rotation", "qualificationsBasic" : "Associate's Degree in Technology, 2-5 years of experience with Microsoft environments", "qualificationsPreferred" : "0-2 years of MSP specific experience, Network+ certification, Security+ certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process. Duties and Responsibilities: Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system. Be logged into the phone queues throughout the entire workday to ensure consistent client support. Troubleshoot and resolve basic desktop, software, network, and hardware issues. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment. Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support. Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system. Work with vendors to resolve software and hardware-related issues. Install and configure operating systems, software applications, patches, and updates. Perform basic virus detection, removal, and system security maintenance. Monitor and address backup failures, assisting in data restoration efforts when needed. Educate end-users on best practices for cybersecurity and IT resource usage. Assist with password resets, account provisioning, and access control. Participate in an on-call rotation for after-hours support as needed. Documenting and addressing technical issues and customer interactions, escalating as necessary. Qualifications and Experience: Associate's Degree in Technology or related field required. 2-5 years of experience with Microsoft environments required. 0-2 years of MSP specific experience preferred. Network+ and Security+ certifications preferred. Knowledge, Skills, And Abilities: Knowledge of VMWare, Citrix, VPN and Terminal Services. Backup Technologies. Internet/DNS/E-mail/Communication issues. Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications. Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations. Familiarity with remote troubleshooting tools and remote desktop applications. Ability to diagnose and resolve technical issues in a structured and efficient manner. Excellent communication and customer service skills with a professional demeanor. Strong documentation skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Adaptability to shifting priorities and willingness to learn new technologies. Flexibility and adaptability for scheduled shift times Attributes That Will Drive Success: Strong problem-solving skills and a client-focused approach. Ability to remain calm and professional in high-pressure situations. Commitment to continuous learning and skill development. Proactive approach to identifying and addressing recurring issues. Compliance with company policies, procedures, and security best practices.", "summaryDescription" : "Analyst, Enterprise Service Desk at ABACUS. Skills: IT support, Troubleshooting, Client experience. Serve as first point of contact. Be logged into phone queues", "postedDate" : "2026-06-14T20:39:59.431", "createdAt" : "2026-06-14T20:39:59.431", "lastUpdated" : "2026-06-16T05:42:31.356", "ingestTimestamp" : "2026-06-14T20:39:59.431", "mongoId" : "6a2c6a8f74d8ee00a090c992", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Desktop support", "Software support", "Network support", "Hardware support", "System security maintenance", "Data restoration", "Password resets", "Account provisioning", "Adaptability", "Flexibility", "IT support", "Troubleshooting", "Client experience", "Customer service", "Documentation", "Problem-solving", "Client-focused", "Microsoft environments", "Backup Technologies", "Internet issues", "E-mail issues", "Communication issues", "Cybersecurity best practices", "IT resource usage", "Network+", "Security+", "Ticketing system", "Remote troubleshooting tools", "Remote desktop applications" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307252f292fd229cffcfe9", "title" : "Help Desk Support Analyst (Associate-Level)", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Associate-Level Help Desk Support Analyst in Frederick, United States, adjusted for junior seniority and the technology industry." }, "location" : "Frederick, MD, United States", "locations" : [ "Frederick", "MD", "United States" ], "certifications" : [ "IAT Level II" ], "timestamp" : "2026-06-16T11:04:23.904", "fingerprint" : "b704a6929cecf2e09849b66fdb954553301b8aca1202bb4ece1f2e8a98cd0f97", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132272820-help-desk-support-analyst-associate-level-", "externalId" : "744000132272820", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Frederick", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4157790,-77.4127562" } ], "locationText" : "Frederick, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft Windows, Microsoft Office 365", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Network connectivity troubleshooting", "Cabling troubleshooting", "Configuration troubleshooting" ], "hardSkills" : [ { "name" : "Network connectivity troubleshooting", "level" : "intermediate" }, { "name" : "Cabling troubleshooting", "level" : "intermediate" }, { "name" : "Configuration troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Help desk support, Tier 1 support, Tier 2 support", "majorSkillsList" : [ "Help desk support", "Tier 1 support", "Tier 2 support" ], "coreResponsibilities" : "Install user laptops, Configure user laptops, Relocate user laptops, Troubleshoot user laptops, Support user laptops, Perform software upgrades, Perform operating system upgrades, Diagnose network connectivity issues, Resolve network connectivity issues, Diagnose cabling issues, Resolve cabling issues, Diagnose configuration issues, Resolve configuration issues, Provide Tier I/II help desk support, Respond to user inquiries, Diagnose technical issues, Determine root cause, Implement solutions, Escalate issues as necessary, Support desktop applications, Support enterprise applications, Support Microsoft Windows, Support Microsoft Office 365, Utilize ticket system, Manage workload, Obtain work assignments, Perform physical tasks, Lift IT equipment, Move IT equipment", "teamCollaboration" : "Tier 1 and 2 service teams", "domainKnowledge" : "Operational Medical Systems; Defense Health Agency", "domainList" : [ "operational-medical-systems", "defense-health-agency" ], "domainSpecificKnowledge" : [ "Operational Medical Systems", "Defense Health Agency" ], "toolProficiency" : [ "Ticket system" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote, Physical lifting", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, IAT Level II certification equivalent or higher, Two (2+) years relevant experience, Experience with remote connection troubleshooting, In-depth knowledge of Microsoft OS, Knowledge of Microsoft Office applications, Ability to learn unique applications, Familiarity with printer troubleshooting", "qualificationsPreferred" : "Experience in DoD environment, Problem solver and troubleshooter, Self-starter requiring minimal supervision, Experience providing quality service, Experience supporting VIP end users, Excellent communication skills, Superior organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting mission-critical operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues. * Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution. * Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite. * Utilize ticket system to manage workload and obtain work assignments. * Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Shift/Hours * Monday - Friday * 8:00 AM to 4:00 PM ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.). * Two (2+) years of relevant experience working in an IT or Service Desk environment. * Experience with remote connection and troubleshooting Windows laptop computers. * In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications. * Familiarity with basic troubleshooting techniques for personal and network printers. * Strong customer service skills, interacting with a user base. Preferred: * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Experience providing quality service and support for mission-critical systems and VIP end users. * Excellent communication skills (written and oral) and interpersonal skills. * Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Help Desk Support Analyst (Associate-Level) at Link Solutions, Inc.. Skills: Help desk support, Tier 1 support, Tier 2 support. Install user laptops. Configure user laptops", "postedDate" : "2026-06-15T19:26:49.000", "createdAt" : "2026-06-16T01:37:34.825", "lastUpdated" : "2026-06-16T11:04:23.904", "ingestTimestamp" : "2026-06-16T01:37:34.825", "mongoId" : "6a307252f292fd229cffcfe9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network connectivity troubleshooting", "Cabling troubleshooting", "Configuration troubleshooting", "Help desk support", "Tier 1 support", "Tier 2 support", "Customer service", "Technical support", "Operational Medical Systems", "Defense Health Agency", "IAT Level II", "Ticket system" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb31a74d8ee00a09e3c1f", "title" : "Front Desk Support Worker", "company" : "YWA Davenport", "salary" : { "min" : 37000.0, "max" : 48000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Front Desk Support Worker in Toronto, Canada, with adjustments for the hospitality industry." }, "location" : "Toronto, ON", "locations" : [ "Toronto, ON" ], "timestamp" : "2026-06-16T04:34:07.192", "fingerprint" : "9e73997a765c2b6a99244f791c3daebc42e8ab8de50bb27ab34c4fe531ff7ecc", "source" : "jazzhr", "language" : "en", "externalId" : "HQYYl3TwNr", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "coreResponsibilities" : "Greet visitors, Answer phone calls, Provide information, Direct visitors, Manage front desk, Maintain reception area", "communicationSkills" : "Customer service", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Front Desk Support Worker at YWA Davenport. Greet visitors. Answer phone calls", "createdAt" : "2026-06-14T19:11:32.521", "lastUpdated" : "2026-06-16T04:34:07.192", "ingestTimestamp" : "2026-06-14T19:11:32.521", "mongoId" : "6a2cb31a74d8ee00a09e3c1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305f3bf292fd229cf79f2c", "title" : "Cloud Service Desk Representative", "industry" : "Growth Initiatives", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Cloud Service Desk Representative in Washington, United States, adjusted for the technology industry and onsite work mode." }, "location" : "Washington, DC (Hybrid)", "locations" : [ "Washington, DC (Hybrid)" ], "timestamp" : "2026-06-16T12:41:12.035", "fingerprint" : "1148fe4f5775a7e17dcac95aa94ad8cf7bb83d008596ee2915cdbe29521be500", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/sprymethods/f2aa2457-8fed-4a7e-a0ff-7c63f3c1ad13/apply", "externalId" : "f2aa2457-8fed-4a7e-a0ff-7c63f3c1ad13", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Endpoint management", "professionalSkills" : [ "Change control", "Audit processes", "Security governance" ], "hardSkillsList" : [ "Endpoint engineering", "Cybersecurity" ], "hardSkills" : [ { "name" : "Endpoint engineering", "level" : "intermediate" }, { "name" : "Cybersecurity", "level" : "intermediate" } ], "majorSkills" : "Endpoint engineering, Cybersecurity", "majorSkillsList" : [ "Endpoint engineering", "Cybersecurity" ], "coreResponsibilities" : "Support engineering team, Support escalated ticket resolution, Participate in enrollment workflows, Participate in lifecycle operations, Support logging and monitoring, Update documentation, Maintain runbooks, Maintain checklists, Maintain validation artifacts, Maintain knowledge transfer materials", "domainKnowledge" : "Secure workstation images; Endpoint engineering", "domainList" : [ "secure-workstation-images", "endpoint-engineering" ], "domainSpecificKnowledge" : [ "Secure workstation images", "Endpoint engineering" ], "documentationSkills" : "Operational documentation", "specialRequirements" : "Top Secret (TS) security clearance", "qualificationsBasic" : "Eight years of experience in information technology, Six years of engineering experience in enterprise environments, Experience working under formal change control, Experience working under audit processes, Experience working under security governance processes, Experience with endpoint management, Experience with device workflows, Experience with operational documentation, Experience with escalated issue support, Top Secret (TS) security clearance", "qualificationsPreferred" : "Bachelor's degree in information technology, Bachelor's degree in cybersecurity, Equivalent experience to Bachelor's degree", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## What Your Day-To-Day Looks Like (Position Responsibilities) Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage. Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations. Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates. Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams. ## What You Need to Succeed (Minimum Requirements) Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of engineering experience in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with endpoint management, device workflows, operational documentation, and escalated issue support. Top Secret (TS) security clearance. ## Ideally, You Also Have (Preferred Qualifications) Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.", "summaryDescription" : "Cloud Service Desk Representative. Skills: Endpoint engineering, Cybersecurity. Support engineering team. Support escalated ticket resolution", "postedDate" : "2026-06-14T15:43:43.739", "createdAt" : "2026-06-14T15:43:43.739", "lastUpdated" : "2026-06-16T12:41:12.035", "ingestTimestamp" : "2026-06-16T03:23:45.344", "mongoId" : "6a305f3bf292fd229cf79f2c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Endpoint engineering", "Cybersecurity", "Change control", "Audit processes", "Security governance", "Secure workstation images" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a306a43f292fd229cfcbbd7", "title" : "Senior Manager, Procurement (Global Travel Management Desk)", "company" : "The Nielsen Company", "industry" : "Broadcast Media", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Manager, Procurement in Bengaluru, India, adjusted for the media industry and company size." }, "location" : "Bengaluru, Karnataka, IN", "locations" : [ "Bengaluru", "Karnataka", "IN" ], "certifications" : [ "Global Travel Professional (GTP)" ], "timestamp" : "2026-06-16T09:50:34.895", "fingerprint" : "630cc199f98b76ca25d1462cb2997e487b913cd187695d540514c1e799bc2c15", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TheNielsenCompany/3743990013617775-senior-manager-procurement-global-travel-management-desk-", "externalId" : "3743990013617775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "GDS, OBT, SAP Concur", "professionalSkills" : [ "Vendor management", "Sourcing", "Contract negotiation", "RFP management", "Policy management", "Compliance management", "Financial analytics", "Reporting" ], "hardSkillsList" : [ "Travel program management", "Budget management", "Forecasting", "Data analytics" ], "hardSkills" : [ { "name" : "Travel program management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Data analytics", "level" : "intermediate" } ], "majorSkills" : "Global travel management, Vendor negotiation, Travel technology", "majorSkillsList" : [ "Global travel management", "Vendor negotiation", "Travel technology" ], "coreResponsibilities" : "Own global relationship with TMC, Manage SLAs with TMC, Oversee operational performance of TMC, Lead global RFPs for airlines, Lead global RFPs for lodging, Lead global RFPs for ground transportation, Lead global RFPs for travel technology tools, Negotiate commercial contracts, Negotiate incentive programs, Conduct quarterly business reviews with suppliers, Track supplier performance, Address service gaps with suppliers, Formulate Global Corporate Travel & Expense policy, Modernize Global Corporate Travel & Expense policy, Enforce Global Corporate Travel & Expense policy, Tailor guidelines for regional nuances, Implement behavioural management strategies, Implement automated system controls, Drive compliance with preferred booking channels, Drive compliance with vendor programs, Partner with Internal Audit, Partner with Finance, Identify expense leakages, Identify fraudulent behaviours, Identify non-compliant spending patterns, Oversee OBT roadmap, Oversee OBT integration, Oversee expense management ecosystem integration, Drive digital transformation initiatives, Streamline user booking flows, Automate approvals, Enhance mobile accessibility, Evaluate emerging technologies, Evaluate NDC environments, Evaluate industry disruptions, Lead corporate Duty of Care program, Collaborate with Global Security, Collaborate with third-party risk management agencies, Maintain real-time traveller tracking mechanisms, Establish robust communications protocols, Respond immediately to geopolitical events, Respond immediately to health crises, Respond immediately to natural disasters, Ensure data privacy compliance, Manage global travel budget, Provide predictable forecasting models, Provide monthly executive variances dashboards, Utilize data analytics tools, Turn complex travel metrics into actionable insights", "teamCollaboration" : "Cross-functional teams; Global Security; Internal Audit; Finance", "projectManagementSkills" : [ "Roadmap management", "Digital transformation" ], "domainKnowledge" : "Global travel management; Corporate travel ecosystems; GDS mechanics; NDC environments; Data privacy compliance; GDPR", "domainList" : [ "global-travel-management", "corporate-travel-ecosystems", "gds-mechanics", "ndc-environments", "data-privacy-compliance", "gdpr" ], "domainSpecificKnowledge" : [ "Global travel management", "Corporate travel ecosystems", "GDS mechanics", "NDC environments", "Data privacy compliance", "GDPR" ], "toolProficiency" : [ "SAP Concur", "Deem", "AMEX", "Visa", "RAMP" ], "communicationSkills" : "Executive variances reporting", "innovationCreativity" : "Digital transformation initiatives; Emerging technologies evaluation", "problemSolvingSkills" : "Expense leakages identification; Fraudulent behaviours identification; Non-compliant spending identification; Service gap resolution", "outcomesObjectives" : "Maximize ROI; Achieve annual savings targets; Drive compliance; Streamline user booking flows; Automate approvals; Enhance mobile accessibility; Keep corporate travel program future-proof; Respond immediately to events; Ensure data privacy compliance", "qualificationsBasic" : "Bachelor’s degree in Business Administration, Hospitality Management, Supply Chain/Procurement, or a related field, Minimum of 8–10 years of progressive experience managing corporate travel programs within a multinational, high-growth environment, Proven track record of managing multi-million dollar corporate travel budgets, Direct negotiation experience with global airline alliances and hotel chains, Deep expert-level knowledge of corporate travel ecosystems, GDS mechanics, OBT configurations, Corporate payment card programs", "qualificationsPreferred" : "Master’s degree or Global Travel Professional (GTP) certification is highly preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Responsibilities : Strategic Vendor Management & Sourcing  Own the global relationship, service level agreements (SLAs), and operational performance of the Travel Management Company (TMC)  Lead end-to-end global RFPs for airlines, lodging, ground transportation, and travel technology tools.  Negotiate commercial contracts and incentive programs to maximize ROI, ensure volume leverage, and achieve annual savings targets.  Conduct quarterly business reviews (QBRs) with preferred suppliers to track performance and address service gaps. Policy & Compliance Management :  Formulate, modernize, and enforce the Global Corporate Travel & Expense (T&E) policy, tailoring guidelines for regional nuances where legally required.  Implement behavioural management strategies and automated system controls to drive compliance with preferred booking channels and vendor programs.  Partner with Internal Audit and Finance to identify expense leakages, fraudulent behaviours, or non-compliant spending patterns. Travel Technology & Innovation :  Oversee the roadmap and integration of online booking tools (OBTs) such as Concur or Deem, and expense management ecosystems.  Drive digital transformation initiatives to streamline user booking flows, automate approvals, and enhance mobile accessibility for global employees.  Evaluate emerging technologies, NDC (New Distribution Capability) environments, and industry disruptions to keep the corporate travel program future-proof. Duty of Care & Risk Mitigation :  Lead the corporate Duty of Care program, collaborating directly with Global Security and third-party risk management agencies (e.g., International SOS, Crisis24).  Maintain real-time traveller tracking mechanisms, establishing robust communications protocols to respond immediately to geopolitical events, health crises, or natural disasters.  Ensure data privacy compliance (e.g., GDPR) across all global travel profile systems and vendor databases.  Financial Analytics & Reporting :  Manage the global travel budget, providing predictable forecasting models and monthly executive variances dashboards.  Utilize data analytics tools to turn complex travel metrics into actionable insights regarding carbon footprint, sustainability tracking, route optimization, and seasonal spend patterns. ## Qualifications Education: Bachelor’s degree in Business Administration, Hospitality Management, Supply Chain/Procurement, or a related field. Master’s degree or Global Travel Professional (GTP) certification is highly preferred. Experience: Minimum of 8–10 years of progressive experience managing corporate travel programs within a multinational, high-growth environment.Vendor Domain Knowledge: Proven track record of managing multi-million dollar corporate travel budgets and direct negotiation experience with global airline alliances and hotel chains.Technical Proficiency: Deep expert-level knowledge of corporate travel ecosystems: GDS mechanics, OBT configurations (SAP Concur, Other TMC tools), and corporate payment card programs (AMEX, Visa, RAMP etc.) ## Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a [nielsen.com](http://nielsen.com/) domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @[nielsen.com](http://nielsen.com/) address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a [nielsen.com](http://nielsen.com/) domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @[nielsen.com](http://nielsen.com/) address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.", "summaryDescription" : "Senior Manager, Procurement (Global Travel Management Desk) at The Nielsen Company. Skills: Global travel management, Vendor negotiation, Travel technology. Own global relationship with TMC. Manage SLAs with TMC", "postedDate" : "2026-06-15T13:30:32.000", "createdAt" : "2026-06-16T00:14:24.339", "lastUpdated" : "2026-06-16T09:50:34.895", "ingestTimestamp" : "2026-06-16T00:14:24.339", "mongoId" : "6a306a43f292fd229cfcbbd7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Travel program management", "Budget management", "Forecasting", "Data analytics", "Global travel management", "Vendor negotiation", "Travel technology", "Vendor management", "Sourcing", "Contract negotiation", "RFP management", "Policy management", "Compliance management", "Financial analytics", "Reporting", "Roadmap management", "Digital transformation", "Corporate travel ecosystems", "GDS mechanics", "NDC environments", "Data privacy compliance", "GDPR", "Global Travel Professional (GTP)", "SAP Concur", "Deem", "AMEX", "Visa", "RAMP" ], "skillCount" : 28, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30589af292fd229cf43695", "title" : "Senior Manager, Procurement (Global Travel Management Desk)", "company" : "The Nielsen Company", "industry" : "Broadcast Media", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Manager, Procurement in Bengaluru, India, adjusted for industry and company size." }, "location" : "Bengaluru, Karnataka, IN", "locations" : [ "Bengaluru", "Karnataka", "IN" ], "certifications" : [ "Global Travel Professional (GTP)" ], "timestamp" : "2026-06-16T09:15:13.648", "fingerprint" : "044103fe08aa6673aa099a3f1775347d16a4a7f07999d7ec4e5e92fc1e934f75", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TheNielsenCompany/3743990013617775-senior-manager-procurement-global-travel-management-desk-", "externalId" : "3743990013617775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "SAP Concur, Deem, AMEX, Visa, RAMP", "professionalSkills" : [ "Vendor management", "Contract negotiation", "Policy management", "Risk mitigation", "Financial analytics", "Data analytics" ], "hardSkillsList" : [ "Travel program management", "RFP management", "Budget management", "Forecasting models", "Data analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Travel program management", "level" : "intermediate" }, { "name" : "RFP management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Forecasting models", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Global travel management, Vendor negotiation, Policy enforcement, Travel technology", "majorSkillsList" : [ "Global travel management", "Vendor negotiation", "Policy enforcement", "Travel technology" ], "coreResponsibilities" : "Own global relationship with TMC, Manage SLAs with TMC, Oversee operational performance of TMC, Lead global RFPs for airlines, Lead global RFPs for lodging, Lead global RFPs for ground transportation, Lead global RFPs for travel technology tools, Negotiate commercial contracts, Negotiate incentive programs, Conduct quarterly business reviews with suppliers, Track supplier performance, Address service gaps with suppliers, Formulate Global Corporate Travel & Expense policy, Modernize Global Corporate Travel & Expense policy, Enforce Global Corporate Travel & Expense policy, Tailor guidelines for regional nuances, Implement behavioural management strategies, Implement automated system controls, Drive compliance with booking channels, Drive compliance with vendor programs, Partner with Internal Audit, Partner with Finance, Identify expense leakages, Identify fraudulent behaviours, Identify non-compliant spending patterns, Oversee roadmap of online booking tools, Oversee integration of online booking tools, Oversee roadmap of expense management ecosystems, Oversee integration of expense management ecosystems, Drive digital transformation initiatives, Streamline user booking flows, Automate approvals, Enhance mobile accessibility, Evaluate emerging technologies, Evaluate NDC environments, Evaluate industry disruptions, Lead corporate Duty of Care program, Collaborate with Global Security, Collaborate with risk management agencies, Maintain real-time traveller tracking mechanisms, Establish communications protocols, Respond to geopolitical events, Respond to health crises, Respond to natural disasters, Ensure data privacy compliance, Manage global travel budget, Provide predictable forecasting models, Provide monthly executive variances dashboards, Utilize data analytics tools, Turn travel metrics into actionable insights, Track carbon footprint, Track sustainability, Optimize routes, Analyze seasonal spend patterns", "teamCollaboration" : "Collaborate with Global Security; Partner with Internal Audit; Partner with Finance", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Corporate travel ecosystems; GDS mechanics; New Distribution Capability; Data privacy compliance; GDPR", "domainList" : [ "corporate-travel-ecosystems", "gds-mechanics", "new-distribution-capability", "data-privacy-compliance", "gdpr" ], "domainSpecificKnowledge" : [ "Corporate travel ecosystems", "GDS mechanics", "New Distribution Capability", "Data privacy compliance", "GDPR" ], "toolProficiency" : [ "Concur", "Deem" ], "communicationSkills" : "Executive variances reporting", "innovationCreativity" : "Drive digital transformation initiatives; Evaluate emerging technologies", "problemSolvingSkills" : "Identify expense leakages; Identify fraudulent behaviours; Identify non-compliant spending patterns", "outcomesObjectives" : "Achieve annual savings targets; Maximize ROI; Ensure volume leverage", "qualificationsBasic" : "Bachelor’s degree in Business Administration, Hospitality Management, Supply Chain/Procurement, or a related field, Minimum of 8–10 years of progressive experience managing corporate travel programs within a multinational, high-growth environment, Proven track record of managing multi-million dollar corporate travel budgets, Direct negotiation experience with global airline alliances and hotel chains, Deep expert-level knowledge of corporate travel ecosystems, GDS mechanics, OBT configurations, Corporate payment card programs", "qualificationsPreferred" : "Master's degree, Global Travel Professional (GTP) certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Responsibilities : Strategic Vendor Management & Sourcing  Own the global relationship, service level agreements (SLAs), and operational performance of the Travel Management Company (TMC)  Lead end-to-end global RFPs for airlines, lodging, ground transportation, and travel technology tools.  Negotiate commercial contracts and incentive programs to maximize ROI, ensure volume leverage, and achieve annual savings targets.  Conduct quarterly business reviews (QBRs) with preferred suppliers to track performance and address service gaps. Policy & Compliance Management :  Formulate, modernize, and enforce the Global Corporate Travel & Expense (T&E) policy, tailoring guidelines for regional nuances where legally required.  Implement behavioural management strategies and automated system controls to drive compliance with preferred booking channels and vendor programs.  Partner with Internal Audit and Finance to identify expense leakages, fraudulent behaviours, or non-compliant spending patterns. Travel Technology & Innovation :  Oversee the roadmap and integration of online booking tools (OBTs) such as Concur or Deem, and expense management ecosystems.  Drive digital transformation initiatives to streamline user booking flows, automate approvals, and enhance mobile accessibility for global employees.  Evaluate emerging technologies, NDC (New Distribution Capability) environments, and industry disruptions to keep the corporate travel program future-proof. Duty of Care & Risk Mitigation :  Lead the corporate Duty of Care program, collaborating directly with Global Security and third-party risk management agencies (e.g., International SOS, Crisis24).  Maintain real-time traveller tracking mechanisms, establishing robust communications protocols to respond immediately to geopolitical events, health crises, or natural disasters.  Ensure data privacy compliance (e.g., GDPR) across all global travel profile systems and vendor databases.  Financial Analytics & Reporting :  Manage the global travel budget, providing predictable forecasting models and monthly executive variances dashboards.  Utilize data analytics tools to turn complex travel metrics into actionable insights regarding carbon footprint, sustainability tracking, route optimization, and seasonal spend patterns. ## Qualifications Education: Bachelor’s degree in Business Administration, Hospitality Management, Supply Chain/Procurement, or a related field. Master’s degree or Global Travel Professional (GTP) certification is highly preferred. Experience: Minimum of 8–10 years of progressive experience managing corporate travel programs within a multinational, high-growth environment.Vendor Domain Knowledge: Proven track record of managing multi-million dollar corporate travel budgets and direct negotiation experience with global airline alliances and hotel chains.Technical Proficiency: Deep expert-level knowledge of corporate travel ecosystems: GDS mechanics, OBT configurations (SAP Concur, Other TMC tools), and corporate payment card programs (AMEX, Visa, RAMP etc.) ## Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a [nielsen.com](http://nielsen.com/) domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @[nielsen.com](http://nielsen.com/) address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a [nielsen.com](http://nielsen.com/) domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @[nielsen.com](http://nielsen.com/) address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.", "summaryDescription" : "Senior Manager, Procurement (Global Travel Management Desk) at The Nielsen Company. Skills: Global travel management, Vendor negotiation, Policy enforcement, Travel technology. Own global relationship with TMC. Manage SLAs with TMC", "postedDate" : "2026-06-15T13:30:32.000", "createdAt" : "2026-06-15T23:44:29.389", "lastUpdated" : "2026-06-16T09:15:13.648", "ingestTimestamp" : "2026-06-15T23:44:29.389", "mongoId" : "6a30589af292fd229cf43695", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Travel program management", "RFP management", "Budget management", "Forecasting models", "Data analysis", "Leadership", "Global travel management", "Vendor negotiation", "Policy enforcement", "Travel technology", "Vendor management", "Contract negotiation", "Policy management", "Risk mitigation", "Financial analytics", "Data analytics", "Roadmap planning", "Corporate travel ecosystems", "GDS mechanics", "New Distribution Capability", "Data privacy compliance", "GDPR", "Global Travel Professional (GTP)", "Concur", "Deem" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660b74d8ee00a062bb76", "title" : "IT Support Engineer I, リモートサポート, OTS Service Desk JP", "company" : "Amazon Japan G. K.", "industry" : "Operations, IT, Support Engineering, Technical Services, operations", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for IT Support Engineer I in Bulgaria, adjusted for junior seniority and remote work." }, "location" : "JPN", "locations" : [ "JPN" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware", "AWS certification" ], "timestamp" : "2026-06-16T06:37:38.504", "fingerprint" : "00328713d0ca2322e6610120d573926de32a1b37bca780aedd8cb84f1beac709", "source" : "amazon", "language" : "ja", "applyUrl" : "https://account.amazon.jobs/jobs/10442438/apply", "externalId" : "aa17ec7d-d6d3-44ff-be5b-f8f1ee9fe5f2", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent", "experienceMinYears" : 2, "technicalSkills" : "Windows, Mac, Linux, Office, IT infrastructure, Client devices, Servers, Networks, AWS", "professionalSkills" : [ "Troubleshooting", "Account management", "Permission management", "Vendor management", "Service improvement", "Process improvement" ], "hardSkillsList" : [ "Remote support", "Hardware troubleshooting", "System troubleshooting" ], "hardSkills" : [ { "name" : "Remote support", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Remote troubleshooting, Client device support", "majorSkillsList" : [ "IT support", "Remote troubleshooting", "Client device support" ], "coreResponsibilities" : "Provide internal IT helpdesk support, Support FC/DC IT infrastructure, Support FC/DC client equipment, Provide Amazon Hub Locker remote support, Provide remote support for Windows PCs, Troubleshoot Windows PCs, Manage accounts, Manage permissions, Troubleshoot IT infrastructure, Troubleshoot systems, Troubleshoot client equipment, Support Linux terminals, Support Windows terminals, Support peripheral devices, Troubleshoot peripheral devices, Support Amazon Hub Locker system, Provide repair support for Amazon Hub Locker, Support users, Manage vendors, Support new service introductions, Propose existing service improvements, Improve work efficiency using AI", "teamCollaboration" : "Global OTS Service Desk; Remote teams; Other departments", "domainKnowledge" : "Logistics IT systems; Amazon Hub Locker system; Operation Technology Solution", "domainList" : [ "logistics-it-systems", "amazon-hub-locker-system", "operation-technology-solution" ], "domainSpecificKnowledge" : [ "Logistics IT systems", "Amazon Hub Locker system", "Operation Technology Solution" ], "toolProficiency" : [ "Office equipment", "Barcode readers", "Label printers", "Wireless devices" ], "communicationSkills" : "Customer negotiation", "continuousLearning" : "New knowledge acquisition; New skill acquisition", "innovationCreativity" : "Proactive improvement", "problemSolvingSkills" : "Troubleshooting; Problem resolution", "specialRequirements" : "Shift work, Weekend work", "qualificationsBasic" : "2+ years Windows, Mac or Linux OS support, High school or equivalent, Client equipment/infrastructure/system support experience, Linux environment work experience, Basic server/network knowledge, Japanese N1 or equivalent, Basic English reading/writing skills", "qualificationsPreferred" : "Customer support experience, CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS certification, Customer focus, Interpersonal skills, Flexibility, Teamwork, Ownership, Business communication, Eagerness to learn", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "【ポジション概要】 Amazon物流の最前線を支えるITエンジニアとして、日本全国どこからでも働けるリモートサポートを担うポジションです。【仕事の魅力】 • 世界最先端の物流技術に携わるチャンス • グローバル組織でのキャリア構築の可能性 • AI活用等最新テクノロジーの習得機会 • 働く場所を選ばない柔軟な勤務形態（2026年3月時点、今後会社方針により変更になる可能性あり。また採用時のTechnical Skillによって出社勤務になる可能性あり。） • 主体的に改善を推進する機会【主な責任】 1. 社内ITヘルプデスクサポート（30%） 2. フルフィルメントセンター(FC)および配送センターのITインフラ、クライアント機器のサポート（30%） 3. Amazon Hub Lockerシステムのリモートサポート（40%）【具体的な業務内容】 • Windows PC及び周辺機器、Office機器(プリンタ等)のリモートサポート・トラブルシューティング • アカウント・パーミッション管理 • ITインフラ・システム、クライアント機器のリモートトラブルシューティング • 端末(Linux, Windows)及び周辺機器(バーコードリーダー、ラベルプリンタ、無線機等)のサポート・トラブルシューティング • Amazon Hub Lockerシステムのリモートトラブルシューティング、修理サポート • ユーザーサポートとベンダーマネジメント • 新規サービス導入支援と既存サービスの改善提案 • 社内のAIや開発環境等を利用した業務効率化改善【配属先】 OTS Service Desk Japan ※ OTSとは Operation Technology Solutionの略でフルフィルメントセンター(FC)や配送センターのITシステムをメインに活動するGlobal部署の総称である。 Service Deskはその中でリモートからのサポートを担うチームであり、全世界で複数の拠点があります。現在Service Desk Japanは主に日本のフルフィルメントセンター(FC)や配送センターへのサポート活動を担当しています。【勤務条件】 • 勤務形態：シフト制（土日含む） • 休日：月10日＋有給休暇やその他会社が定める休暇 • 勤務時間：9:00-18:00、12:00-21:00など ※夜間シフトの可能性あり【キャリアパス】 1. チーム内: • 上位エンジニア • エンジニアリーダー、Projectリーダー/マネージャーやSME（Subject Matter Expert） • ITマネージャー 2．OTS内 • 日本OTS組織内のFieldサポート部門、Project Management部門、購買/資材管理部門、技術開発部門へのチャレンジ • Global OTS Service Deskやその他OTS組織での業務へのチャレンジ 3．Amazon社内： • Amazon Web Services (AWS) など、実力次第で幅広いキャリア選択が可能オペレーション部門のDEIの取り組み（Japanese Only）アマゾンは多様かつインクルーシブな職場づくりを目指しています。アマゾンは男女雇用機会均等法を順守しています。人種、出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、こちらをご覧ください。https://www.amazon.jobs/en/disability/jp/ 【参考リンク】・IT部門社員インタビュー：https://www.amazon.co.jp/b/?_encoding=UTF8&node=10352013051&ref_=cct_cg_Ops044IT_4a1&pf_rd_p=2d86f2d5-09ee-41ec-a0f8-ce82237fe8eb&pf_rd_r=YFFGV69KEN0TCYNHEW77 ・フルフィルメントセンター（FC）部門の紹介：https://www.amazon.co.jp/b?node=5637337051 ・配送センター部門の紹介：https://www.amazon.co.jp/b/?_encoding=UTF8&node=5637343051&ref_=cct_cg_Ops021_1c1&pf_rd_p=4c78e98a-df5a-490b-bbd4-2c5e4999d287&pf_rd_r=CVP67N8A9E6RXXWD5WNJ Basic Qualifications: - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - 1．IT スキル - クライアント機器（PCやその他周辺機器）/インフラ/システムサポートの実務経験（2年程度） - Linux環境での業務経験（1年程度） - 基本的なサーバー/ネットワーク知識 - 2．言語 - 日本語：日本語能力試験1級以上またはそれに準ずる経験等（日本語の契約書やマニュアルが読め理解できる、ミーティングなどで発言が可能、お客様と交渉することができる） - 英語：基本的な英語読み書きスキル（翻訳ツールなどを使用して海外のエンジニアや英語主のお客様とチャット上で会話やり取りできる方。英語のマニュアルを調べながら理解できる方）。継続的に実用的な英語力向上に抵抗のない方。 Preferred Qualifications: - 【あると好ましい能力・経験】 - カスタマーサポート経験 - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS認定資格などの業界資格 - 【人物像】 - 顧客志向: 顧客優先で考え、信頼を得る為に可能な限り最高のサービスを提供する努力ができる方 - 対人能力: リモート環境下でも周囲の人たちとの良好な職場関係を築き、敬意を持って人に接する事ができる方 - 柔軟性: 複数の業務をこなす場面等、どのような状況においても緊急度を含めて冷静に判断し、的確に判断を下しつつ有効に仕事を進められる方 - チームワーク: リモートチームの一員として協力的かつ効率的に問題解決にあたり顧客のニーズに対応できる方 - オーナーシップ: お客様が直面した問題を理解し、定められた期間に最高の品質で問題解決する努力ができる方 - ビジネスコミュニケーション: ビジネスを理解し、リモートの環境においても他部署と円滑なコミュニケーションが取れる方 - 習得意欲：自己啓発含め新しい知識・スキルの習得に積極的である方 - インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること - Please check the website below for measures to eliminate unwanted second-hand smoking in each facility: https://www.amazon.jobs/en/landing_pages/passivesmoking 就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。 https://www.amazon.jobs/jp/landing_pages/passivesmoking The salary information can be provided individually prior to the 1st interview Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "IT Support Engineer I, リモートサポート, OTS Service Desk JP at Amazon Japan G. K.. Skills: IT support, Remote troubleshooting, Client device support. Provide internal IT helpdesk support. Support FC/DC IT infrastructure", "postedDate" : "2026-06-14T19:44:28.699", "createdAt" : "2026-06-14T19:44:28.699", "lastUpdated" : "2026-06-16T06:37:38.504", "ingestTimestamp" : "2026-06-14T19:44:28.699", "mongoId" : "6a2a660b74d8ee00a062bb76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10442438/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Remote support", "Hardware troubleshooting", "System troubleshooting", "IT support", "Remote troubleshooting", "Client device support", "Troubleshooting", "Account management", "Permission management", "Vendor management", "Service improvement", "Process improvement", "Logistics IT systems", "Amazon Hub Locker system", "Operation Technology Solution", "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware", "AWS certification", "Office equipment", "Barcode readers", "Label printers", "Wireless devices" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9a7", "title" : "Engineer, Enterprise Service Desk", "company" : "ABACUS", "industry" : "Technology", "salary" : { "min" : 82000.0, "max" : 92000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure", "MCSA: O365" ], "timestamp" : "2026-06-15T09:06:33.436", "fingerprint" : "c1e049bed7d376801f08f487bb6e319e0b1368a04459012368b6f5c7d61c9848", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7746432003", "externalId" : "7746432003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "VMWare ESXi, Hyper-V, High Availability", "professionalSkills" : [ "System design", "Solution delivery", "Staff training" ], "hardSkillsList" : [ "Virus mediation", "Malware mediation", "Ransomware mediation", "Server cable management", "Backup issues", "Restore testing", "Virtual environments", "Security posture hardening", "Policy implementation", "Advanced technologies", "Incident progress communication", "Change notification", "Outage notification", "Customer satisfaction", "Client training", "Shift alteration", "Job requirement alteration", "Safety compliance", "Training completion", "Policy adherence", "Procedure adherence", "Field guideline adherence", "Reporting requirements", "Technical advisory adherence", "Pro-active safety approach", "Pro-active health approach", "Pro-active quality approach", "System migrations", "Server configurations", "Firewall installations", "VPN tunnel configurations", "SAN setups" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Virus mediation", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Server cable management", "level" : "intermediate" }, { "name" : "Backup issues", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Virtual environments", "level" : "intermediate" }, { "name" : "Security posture hardening", "level" : "intermediate" }, { "name" : "Policy implementation", "level" : "intermediate" }, { "name" : "Advanced technologies", "level" : "intermediate" }, { "name" : "Incident progress communication", "level" : "intermediate" }, { "name" : "Change notification", "level" : "intermediate" }, { "name" : "Outage notification", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Client training", "level" : "intermediate" }, { "name" : "Shift alteration", "level" : "intermediate" }, { "name" : "Job requirement alteration", "level" : "intermediate" }, { "name" : "Safety compliance", "level" : "intermediate" }, { "name" : "Training completion", "level" : "intermediate" }, { "name" : "Policy adherence", "level" : "intermediate" }, { "name" : "Procedure adherence", "level" : "intermediate" }, { "name" : "Field guideline adherence", "level" : "intermediate" }, { "name" : "Reporting requirements", "level" : "intermediate" }, { "name" : "Technical advisory adherence", "level" : "intermediate" }, { "name" : "Pro-active safety approach", "level" : "intermediate" }, { "name" : "Pro-active health approach", "level" : "intermediate" }, { "name" : "Pro-active quality approach", "level" : "intermediate" }, { "name" : "System migrations", "level" : "intermediate" }, { "name" : "Server configurations", "level" : "intermediate" }, { "name" : "Firewall installations", "level" : "intermediate" }, { "name" : "VPN tunnel configurations", "level" : "intermediate" }, { "name" : "SAN setups", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Design customer facing systems, Implement customer facing systems, Design internal systems, Implement internal systems, Provide world class client experience, Provide escalation support, Resolve service tickets, Resolve escalated tickets, Resolve aging issues, Resolve complex issues, Assist clients with design, Assist clients with implementation, Assist clients with installation, Assist clients with configuration, Assist clients with usability, Install desktop computers, Install mobile devices, Install peripheral equipment, Install telephony systems, Install servers, Install storage, Install networking, Install software, Configure desktop computers, Configure mobile devices, Configure peripheral equipment, Configure telephony systems, Configure servers, Configure storage, Configure networking, Configure software, Troubleshoot client emergencies, Work with vendor representatives, Install Microsoft Server Operating Systems, Upgrade Microsoft Server Operating Systems, Perform virus mediation, Perform malware mediation, Perform ransomware mediation, Provide server room cable management, Create documentation, Maintain documentation, Resolve backup issues, Perform restore testing, Notify Client Success Managers, Install virtual environments, Configure virtual environments, Support virtual environments, Harden security posture, Communicate with clients, Inform clients of incident progress, Notify clients of impending changes, Notify clients of agreed outages, Coordinate activities with client, Assist with client training, Represent Abacus professionally, Alter shifts, Alter job requirements, Comply with safety requirements, Complete required training, Follow Abacus policies, Follow Abacus procedures, Follow Abacus field guidelines, Follow Abacus reporting requirements, Follow Abacus technical advisories, Demonstrate pro-active approach, Lead teams on projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Serve as escalation point, Prepare staff training material, Deliver staff training material, Follow Abacus defined processes, Follow Abacus defined policies, Follow Abacus service delivery standards, Perform other duties assigned", "teamCollaboration" : "Escalation support; Mentor team members; Staff training", "projectManagementSkills" : [ "Project planning", "Solution delivery" ], "domainKnowledge" : "Microsoft Environments; Windows Servers; Active Directory; SQL; SharePoint; Exchange Servers; Backup Technologies; VMWare; Citrix; VPN; Terminal Services; VoIP; Cloud environments; On premise infrastructure; Telephony systems; Virtual environments; High Availability; Security posture", "domainList" : [ "microsoft-environments", "windows-servers", "active-directory", "sql", "sharepoint", "exchange-servers", "backup-technologies", "vmware", "citrix", "vpn", "terminal-services", "voip", "cloud-environments", "on-premise-infrastructure", "telephony-systems", "virtual-environments", "high-availability", "security-posture" ], "domainSpecificKnowledge" : [ "Microsoft Environments", "Windows Servers", "Active Directory", "SQL", "SharePoint", "Exchange Servers", "Backup Technologies", "VMWare", "Citrix", "VPN", "Terminal Services", "VoIP", "Cloud environments", "On premise infrastructure", "Telephony systems", "Virtual environments", "High Availability", "Security posture" ], "communicationSkills" : "Client communication; Verbal communication; Written communication", "documentationSkills" : "Create documentation; Maintain documentation", "continuousLearning" : "Learn new technology skills; Retain new technology skills", "problemSolvingSkills" : "Problem solving; Troubleshooting processes; Resolve issues; Troubleshoot emergencies", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Provide world class client experience; Resolve complex issues; Resolve client emergencies; Perform restore testing; Continue customer satisfaction", "qualificationsBasic" : "5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software, Problem solving skills, Client relationship skills, Verbal communication skills, Written communication skills, Learn new technology skills, Retain new technology skills, Troubleshooting processes, Team player, Maintain calm, Present professionally", "qualificationsPreferred" : "MSP specific experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis Salary DOE: $82k-$92k", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems. Design customer facing systems. Implement customer facing systems", "postedDate" : "2026-06-14T08:35:39.671", "createdAt" : "2026-06-14T08:35:39.671", "lastUpdated" : "2026-06-15T09:06:33.436", "ingestTimestamp" : "2026-06-14T08:35:39.671", "mongoId" : "6a2c6a8f74d8ee00a090c9a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 82000, "salaryAnnualMax" : 92000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Virus mediation", "Malware mediation", "Ransomware mediation", "Server cable management", "Backup issues", "Restore testing", "Virtual environments", "Security posture hardening", "Policy implementation", "Advanced technologies", "Incident progress communication", "Change notification", "Outage notification", "Customer satisfaction", "Client training", "Shift alteration", "Job requirement alteration", "Safety compliance", "Training completion", "Policy adherence", "Procedure adherence", "Field guideline adherence", "Reporting requirements", "Technical advisory adherence", "Pro-active safety approach", "Pro-active health approach", "Pro-active quality approach", "System migrations", "Server configurations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "Leadership", "Mentoring", "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems", "System design", "Solution delivery", "Staff training", "Project planning", "Microsoft Environments", "Windows Servers", "Active Directory", "SQL", "SharePoint", "Exchange Servers", "Backup Technologies", "VMWare", "Citrix", "VPN", "Terminal Services", "VoIP", "High Availability", "Security posture", "MCSA: Server Infrastructure", "MCSA: O365" ], "skillCount" : 58, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307648f292fd229c017e04", "title" : "AI First Developer", "company" : "Smartcat", "industry" : "SaaS", "salary" : { "min" : 1.2E7, "max" : 1.8E7, "currency" : "AMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior AI First Developer in the SaaS industry in Armenia, adjusted for remote work and company size." }, "location" : "Armenia - Remote", "locations" : [ "Armenia - Remote", "Costa Rica - Remote", "Georgia - Remote", "Portugal - Remote", "Serbia - Remote" ], "timestamp" : "2026-06-16T12:06:01.285", "fingerprint" : "31e62b733468f5505d1aadd8d61b6702bb64bfe6311cd1c40a1b25d131499fc6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.smartcat.com/career/?gh_jid=6000303004", "externalId" : "6000303004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Armenia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Armenia", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "NET Core, C#, Python, Vue.js, Nuxt 3, Typescript, MongoDB, PostgreSQL, Elasticsearch, Kafka, AWS", "professionalSkills" : [ "System design", "Product development" ], "hardSkillsList" : [ "Backend development", "API development", "Performance optimization", "Scalability", "Security" ], "softSkillsList" : [ "Problem-solving", "Determination", "Feedback reception" ], "hardSkills" : [ { "name" : "Backend development", "level" : "intermediate" }, { "name" : "API development", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" }, { "name" : "Security", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Determination" }, { "name" : "Feedback reception" } ], "majorSkills" : "Backend services, NET Core, C#, MongoDB", "majorSkillsList" : [ "Backend services", "NET Core", "C#", "MongoDB" ], "coreResponsibilities" : "Design backend services, Implement backend services, Develop backend services, Deploy backend services, Optimize application performance, Optimize application scalability, Optimize application security, Collaborate with product managers, Collaborate with frontend engineers, Collaborate with DevOps, Troubleshoot production issues, Resolve production issues, Participate in code reviews, Share knowledge, Continuous learning", "teamCollaboration" : "Cross-functional teams; Product managers; Frontend engineers; DevOps", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "Agentic AI; Hybrid workforces; Enterprise Skill Graph; Generative AI; Human-in-the-loop workflows; Multilingual content; Content localization", "domainList" : [ "agentic-ai", "hybrid-workforces", "enterprise-skill-graph", "generative-ai", "human-in-the-loop-workflows", "multilingual-content", "content-localization" ], "domainSpecificKnowledge" : [ "Agentic AI", "Hybrid workforces", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Content localization" ], "toolProficiency" : [ "ELK", "EFK", "Prometheus", "Grafana" ], "documentationSkills" : "Well-documented C# code", "continuousLearning" : "Continuous learning", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Problem-solving skills", "outcomesObjectives" : "Solve real-world customer challenges; Ensure seamless integration of services", "qualificationsBasic" : "8+ years Software Engineer, 3+ years .NET, 3+ years C#, 2+ years product companies (SaaS), Upper-intermediate English proficiency", "qualificationsPreferred" : "Experience with Unit tests, Experience with E2E tests, Experience with MongoDB", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Mission As a Senior Backend Engineer, you'll be at the forefront of enhancing our platform's capabilities. You'll design and implement scalable, high-performance backend services that power critical features for our growing client base. Outcomes Design, develop, and deploy backend services and APIs that solve real-world customer challenges Optimize application performance, scalability, and security Collaborate with product managers, frontend engineers, and DevOps to ensure seamless integration of services Troubleshoot and resolve production issues efficiently Actively participate in code reviews, knowledge sharing, and continuous learning Requirements 8+ years of proven professional experience as a Software Engineer, with at least 3 years in .NET and C# 2+ years of experience in product companies (SaaS) Passion and strong skill for writing clean, maintainable, and testable code and well-documented C# code Experience with writing and maintaining Unit tests and E2E tests Advanced experience with MongoDB Upper-intermediate or higher English proficiency (written and spoken) Strong problem-solving skills and a growth mindset Readiness to thrive in a fast-paced startup environment with extreme focus, a strong sense of ownership, and determination Openness to constructive feedback and value the ideas and opinions of others Our technologies Backend: .NET Core (C#), Python Frontend: Vue.js 2/3, Nuxt 3, Typescript Databases: MongoDB, PostgreSQL, Elasticsearch Messaging Queue: Kafka Cloud Provider: Amazon AWS Monitoring & Logging: ELK (EFK), Prometheus, Grafana Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.", "summaryDescription" : "AI First Developer at Smartcat. Skills: Backend services, NET Core, C#, MongoDB. Design backend services. 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: "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States", "Charlotte", "North Carolina", "United States", "Columbus", "Ohio", "United States", "Fort Lauderdale", "Florida", "United States", "Newark", "New Jersey", "United States", "Orlando", "Florida", "United States" ], "certifications" : [ "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)" ], "timestamp" : "2026-06-15T10:16:37.717", "fingerprint" : "8284f39116c5b743e61c2fe2b65aea036268b182e17e3225eeb400d28a2fd27d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7746429003", "externalId" : "7746429003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "VMWare ESXi, Hyper-V, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet, DNS, E-mail, Communication, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail", "professionalSkills" : [ "System design", "Client relationship", "Project planning", "Solution delivery", "Staff training" ], "hardSkillsList" : [ "Server configuration", "Virtualization", "High Availability", "Security hardening", "Backup testing", "Restore testing", "Malware mediation", "Ransomware mediation", "Virus mediation", "Network configuration", "Firewall installation", "VPN tunnel configuration", "SAN setup" ], "softSkillsList" : [ "Leadership", "Mentoring", "Adaptability" ], "hardSkills" : [ { "name" : "Server configuration", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "High Availability", "level" : "intermediate" }, { "name" : "Security hardening", "level" : "intermediate" }, { "name" : "Backup testing", "level" : "intermediate" }, { "name" : "Restore testing", "level" : "intermediate" }, { "name" : "Malware mediation", "level" : "intermediate" }, { "name" : "Ransomware mediation", "level" : "intermediate" }, { "name" : "Virus mediation", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Firewall installation", "level" : "intermediate" }, { "name" : "VPN tunnel configuration", "level" : "intermediate" }, { "name" : "SAN setup", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Adaptability" } ], "majorSkills" : "Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems", "majorSkillsList" : [ "Enterprise Service Desk", "Cloud environments", "On premise infrastructure", "Telephony systems" ], "coreResponsibilities" : "Design customer 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clients of outages, Coordinate activities with client, Assist with client training, Comply with safety requirements, Complete required training, Follow MIT policies, Follow MIT procedures, Follow MIT field guidelines, Follow MIT reporting requirements, Follow MIT technical advisories, Demonstrate pro-active safety approach, Demonstrate pro-active health approach, Demonstrate pro-active quality approach, Lead teams on complex projects, Participate in project planning, Participate in solution delivery, Mentor team members, Teach improved processes, Serve as escalation point, Prepare staff training material, Deliver staff training material, Follow Abacus defined processes, Follow Abacus defined policies, Follow Abacus service delivery standards, Perform other duties assigned", "teamCollaboration" : "Escalation support; Mentoring team members; Staff training", "projectManagementSkills" : [ "Project planning" ], "domainKnowledge" : "Public cloud environments; Private cloud environments; On 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documentation; Maintain documentation", "continuousLearning" : "Learn new technology skills; Learn troubleshooting processes", "problemSolvingSkills" : "Problem solving; Troubleshoot client emergencies; Resolve complex issues", "specialRequirements" : "Commute to office", "outcomesObjectives" : "Provide world class client experience", "qualificationsBasic" : "5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software", "qualificationsPreferred" : "MSP specific experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Summary: Abacus’s Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve complex backup issues and perform restore testing Notifies Client Success Managers when outdated equipment causes repeated issues Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements Lead teams on large, complex projects (i. e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.) Participate in project planning, solution delivery, mentoring and teaching improved processes to team members Serve as an escalation point to mentor all team members Prepare and deliver staff training material to advance the skills of the technical team Follow Abacus's defined processes, policies, service delivery standards All other duties assigned Qualifications and Education Requirements: Associates degree in technology related field OR equivalent combination of education and work experience A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues Strong working knowledge of VMWare, Citrix, VPN and Terminal Services Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes, team player ,maintain calm and present yourself professionally in high stress situations MSP specific experience strongly desired Ability to commute to office on a hybrid basis", "summaryDescription" : "Engineer, Enterprise Service Desk at ABACUS. 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environments", "Microsoft Environments", "Windows servers", "Virtual server configurations", "Server installations", "Firewall installations", "VPN tunnel configurations", "SAN setups", "MCSA: Server Infrastructure (70-410, 70-411, 70-412)", "MCSA: O365 (MS-100, MS-101)", "VMWare ESXi", "Hyper-V" ], "skillCount" : 38, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677994", "title" : "Service Contracts Customer Service Team Leader (Contact Centre)", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 35000.0, "max" : 48000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Service Contracts Customer Service Team Leader in the Financial Services industry in Milton Keynes, United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-16T00:36:23.658", "fingerprint" : "a60cfdd76eced3d5f1516b47aeaf7682778a2b81bf2d4095abb4519bf2795066", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=888775", "externalId" : "888775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Cofico, SAP", "professionalSkills" : [ "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews" ], "hardSkillsList" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards" ], "softSkillsList" : [ "Leadership", "Negotiation" ], "hardSkills" : [ { "name" : "KPI management", "level" : "intermediate" }, { "name" : "Quality improvement", "level" : "intermediate" }, { "name" : "Error minimization", "level" : "intermediate" }, { "name" : "Training needs identification", "level" : "intermediate" }, { "name" : "Communication standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer service leadership, Service contract management, Stakeholder engagement", "majorSkillsList" : [ "Customer service leadership", "Service contract management", "Stakeholder engagement" ], "coreResponsibilities" : "Direct and supervise team, Manage third-party providers, Conduct regular stakeholder reviews, Lead customer service administrators, Ensure customer requirements are met, Handle customer queries, Handle Retailer queries, Liaise with third party providers, Act as escalation point, Handle escalations from senior management, Handle Board-level complaints, Monitor team performance, Set performance management, Monitor team activities, Improve quality, Minimize errors, Ensure correct process is followed, Identify training needs, Motivate team members, Empower team members, Pass relevant accreditation, Maintain relevant accreditation, Pass relevant compliance, Maintain relevant compliance, Pass relevant knowledge, Maintain relevant knowledge, Ensure company communication standards, Identify business process improvements, Design business process improvements, Implement business process improvements, Maximize cross team benefits, Maximize customer satisfaction, Control change, Coordinate change, Control risk, Coordinate tasks, Deliver agreed SLAs, Establish performance reviews, Meet planned volume, Meet customer growth, Meet digital transformation benefits, Support business projects, Support business programs, Represent Service Contracts operation needs, Manage multiple key stakeholders, Participate in Sales & Marketing area", "teamCollaboration" : "Cross-functional teams; Business transformation teams; Resolutions team; Sales & Marketing teams", "projectManagementSkills" : [ "Change management", "Risk management", "Task coordination", "SLA management" ], "domainKnowledge" : "Service Contracts; Financial services", "domainList" : [ "service-contracts", "financial-services" ], "domainSpecificKnowledge" : [ "Service Contracts", "Financial services" ], "toolProficiency" : [ "Word", "Excel" ], "communicationSkills" : "Customer communication; Internal communication; External communication", "continuousLearning" : "Develop team members", "innovationCreativity" : "System improvements; Process improvements", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Meet customer requirements; Adhere to KPIs; Deliver agreed SLAs; Meet planned volume; Meet customer growth; Meet digital transformation benefits", "qualificationsBasic" : "Leadership experience, Manage change, System implementation experience, Change management experience, Manage customer relationships, Computer literacy, Work under pressure, Work without supervision, Take ownership of problems, Resolve problems within timeframes, Self-motivated", "qualificationsPreferred" : "Previous team management experience, Contact Centre environment experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Service Contracts Customer Service Team Leader (Contact Centre) Closing Date: 2 April 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will direct and supervise the Service Contracts administration team, alongside the management of third-party providers and regular stakeholder reviews. This role is responsible for the leadership and performance of the Customer Service Administrators to ensure customer requirements are met through a customer first approach. Main Accountabilities Responsible for customer and Retailer queries relating to Service Contract agreements across multi channels inclusive of calls, e-mails and online portal, ensuring that KPIs are adhered to and monthly performance reviewed. Liaising with third party providers to ensure the smooth and efficient delivery of activities supporting the customer journey. To be the escalation point when a team member is unable to meet Retailer or Customer demands and needs, or when a higher degree of authority is required to resolve an issue. Handling escalations from senior management and Board-level complaints requiring operational understanding. Monitor team performance through KPI management setting in place any performance management required. Monitor team activities to improve quality, minimise errors and ensure correct process is followed. Identification of training needs, motivating, and empowering team members in line with our Leadership principles. Pass and maintain relevant accreditation/compliance/knowledge to the desired standard. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, and correspondence adhering to strict targets. Taking the lead in identifying, designing, and implementing business process and system improvements, maximising cross team benefits and customer satisfaction. You will control and coordinate change, risk, and tasks to deliver agreed SLAs and establish performance reviews for systems, processes, and behaviours to meet planned volume, customer growth and digital transformation benefits. To be a Subject matter expert support across business projects and programs, representing the requirements and needs of the Service Contracts operation. Managing multiple key stakeholders across the Mercedes-Benz Business including Cars, Risk & Compliance, Retailer Network, IT, Business transformation and Resolutions. Be an active member across all Sales & Marketing area, in particular Brand Services About you Previous experience in managing a team would be desirable or development in line with becoming a Team Leader. Flexible with the ability to manage change. Experience in new system implementation and change management. The ability to manage customer relationships successfully. Excellent communication and negotiation skills. Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail. To be computer literate with various packages such as Word, Excel and Cofico/SAP. Problem-solving skills. Experience within a Contact Centre environment, desired but not essential. Ability to work under pressure, whilst maintaining a professional image at all times. Ability to work without supervision. Excellent time management skills. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Service Contracts Customer Service Team Leader (Contact Centre) at Mercedes-Benz Financial Services. Skills: Customer service leadership, Service contract management, Stakeholder engagement. Direct and supervise team. Manage third-party providers", "createdAt" : "2026-06-14T18:51:17.909", "lastUpdated" : "2026-06-16T00:36:23.658", "ingestTimestamp" : "2026-06-14T18:51:17.909", "mongoId" : "69ce5e3b9bc74574cb677994", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards", "Leadership", "Negotiation", "Customer service leadership", "Service contract management", "Stakeholder engagement", "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews", "Change management", "Task coordination", "Service Contracts", "Financial services", "Word", "Excel" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "first point of contact within global service desk gsd support channels jobs", "metadata" : { "title" : "first point of contact within global service desk gsd support channels" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 65357, "totalPages" : 1308, "hasNext" : true, "hasPrevious" : false } }

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