{ "count" : 108488, "data" : [ { "id" : "694ae67f70f0b99d589af897", "title" : "Record Retention Specialist", "company" : "CTA", "salary" : { "min" : 63694.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jan 3, 2026", "locations" : [ "Jan 3, 2026", "Training and Instruction", "Dec 19, 2025, 12:00:00 AM, Full-time Permanent (FTP), Full-time Permanent (FTP)" ], "timestamp" : "2026-06-15T22:16:00.110", "fingerprint" : "582bdbde1dfa253751fba7baef1e7d2b1e33734511837c5ccac2d7798334c952", "source" : "taleo", "language" : "en", "applyUrl" : "https://chicagotransit.taleo.net/careersection/ex/jobdetail.ftl?job=49359", "externalId" : "49359", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "remoteFriendly" : false, "rawDescription" : "SALARY $ 63,694.77920 POSITION SUMMARY Under general supervision, provides administrative support to Training and Instruction Department for both Rail and Bus Instruction. Individual must be able to multitask and maintain a professional approach while performing high volume assignments. PRIMARY RESPONSIBILITIES • Performs a variety of tasks requiring specialized knowledge related to area of assignment: Employee Records o Performs employee records-maintenance, creates new employee files, processes and files employee records, and responds to employee record requests. o Physical filing for records and scanning paper files to electronic images. Prepares and ships files to off-site storage facility according to filing and storage standards. • Performs a variety of general office support duties including, but not limited to making copies, data entry, and database maintenance. • Maintains department documents, reports, and systems as assigned. o Updates department records to ensure accurate information is maintained. o Prepares and processes documents and reports relating to department personnel and distributes copies as needed. Assists in maintaining various computer systems. • Provides customer service both in-person and by telephone to internal and external parties. o Screens and directs telephone calls for assigned division; gathers and relays messages for staff. Responds to various requests for information on behalf of division. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • None CHALLENGES • Developing and maintaining effective working relationships with various levels of Authority and outside contacts. • Handling information with strict confidentiality and discretion. • Balancing and prioritizing projects with competing levels of importance. EDUCATION/EXPERIENCE REQUIREMENTS • Preferred Bachelor’s degree and two (2) years of experience in Administrative Duties or an equivalent combination of education and experience relating to this position. PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and operating a computer and other office productivity machinery. • Ability to move up to 25 pounds. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Ability to meet time restrictions and deadlines as outlined by Authority. • Ability to handle information with strict confidentiality and discretion. • Ability to maintain effective working relationships with staff at all levels of the organization. • Ability to represent the office with the highest level of professionalism. • Detailed knowledge of office and administrative policies and procedures. • Good organizational and attention to detail skills. • Good computer skills with knowledge of Microsoft Office software (Word, Excel, PowerPoint). WORKING CONDITIONS • General office environment. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Personal computer and related software (Microsoft Word, Power Point, Excel). Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA. https://www.transitchicago.com/hrbenefits/", "summaryDescription" : "Record Retention Specialist at CTA", "createdAt" : "2026-06-14T21:15:19.536", "lastUpdated" : "2026-06-15T22:16:00.110", "ingestTimestamp" : "2026-06-14T21:15:19.536", "mongoId" : "694ae67f70f0b99d589af897", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 63694, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30853ef292fd229c077eae", "title" : "Retention Systems Manager", "company" : "Nord Security", "industry" : "NordVPN", "salary" : { "min" : 2600.0, "max" : 3700.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Vilnius", "locations" : [ "Vilnius" ], "timestamp" : "2026-06-16T10:12:55.570", "fingerprint" : "2a115df7da57e5d50086f29973bc56af850770f02dac6a9c12237984dc408005", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/nord-security/19d1e73c-a031-434c-af76-30bd918044d8/application", "externalId" : "19d1e73c-a031-434c-af76-30bd918044d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "softSkillsList" : [ "Problem-solving" ], "softSkills" : [ { "name" : "Problem-solving" } ], "coreResponsibilities" : "Build automated email marketing campaigns, Improve automated email marketing campaigns, Optimize automated email marketing campaigns, Build customer journey flows, Improve customer journey flows, Optimize customer journey flows, Manage in-app messaging campaigns, Execute in-app messaging campaigns, Define audience segments, Experiment with promotional offers, Personalize content and timing", "toolProficiency" : [ "Braze" ], "continuousLearning" : "Training programs; Mentorship", "problemSolvingSkills" : "Analyze problems; Analyze complex issues; Identify patterns; Apply logical reasoning; Apply systemic approach; Problem-solving skills", "outcomesObjectives" : "Maximize results", "qualificationsBasic" : "Exceptional mathematical thinking, Highly developed critical thinking, Notable attention to detail, Commitment and meticulous attitude, Ability to quickly learn and adapt", "qualificationsPreferred" : "Final-year students", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands. Your impact? Helping millions take back control of their online security, privacy, and data. MAIN RESPONSIBILITIES - Building, improving, and optimizing automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns using the Braze marketing automation platform). - Managing and executing engaging in-app messaging campaigns. - Defining audience segments, systematically experimenting with promotional offers, personalizing content and timing in order to maximize results. CORE REQUIREMENTS - Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning and systemic approach. - Highly developed critical thinking and problem-solving skills. - Notable attention to detail, ensuring all campaigns meet the highest standards of quality and accuracy. - Strong commitment and an attentive, meticulous attitude toward every detail. - The ability to quickly learn and adapt to new technologies and changing environments. - Perfect opportunity for final-year students. No previous experience is necessary — we provide full training and support. WHAT WE OFFER Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City office Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Extra days off Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Retention Systems Manager at Nord Security. Build automated email marketing campaigns. Improve automated email marketing campaigns", "createdAt" : "2026-06-16T02:00:01.450", "lastUpdated" : "2026-06-16T10:12:55.570", "ingestTimestamp" : "2026-06-16T02:00:01.450", "mongoId" : "6a30853ef292fd229c077eae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Braze" ], "skillCount" : 2, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f1df292fd229cfe53af", "title" : "Director of Retention", "company" : "Remedy Meds", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Retention in Healthcare, adjusted for Bulgaria's cost of living and remote work, reflecting 2024-2025 data." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:25:08.168", "fingerprint" : "6279267ccc204b60762a09164a5a4ffef3cf04b1f1cec6a9835740389c255411", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thirtymadison/jobs/8593171002", "externalId" : "8593171002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "SQL, BI tools", "professionalSkills" : [ "Lifecycle marketing", "Retention marketing", "CRM" ], "hardSkillsList" : [ "Lifecycle metrics analysis", "Retention metrics analysis", "Reactivation rate analysis", "LTV analysis", "CAC payback analysis", "A/multivariate testing", "Data analysis" ], "hardSkills" : [ { "name" : "Lifecycle metrics analysis", "level" : "intermediate" }, { "name" : "Retention metrics analysis", "level" : "intermediate" }, { "name" : "Reactivation rate analysis", "level" : "intermediate" }, { "name" : "LTV analysis", "level" : "intermediate" }, { "name" : "CAC payback analysis", "level" : "intermediate" }, { "name" : "A/multivariate testing", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Retention marketing, CRM, Lifecycle metrics", "majorSkillsList" : [ "Retention marketing", "CRM", "Lifecycle metrics" ], "coreResponsibilities" : "Measure reactivation rates, Optimize reactivation rates, Leverage patient health milestones, Leverage refill cadences, Leverage clinical signals, Trigger retention touchpoints, Align retention messaging, Own retention P&L view, Understand LTV, Understand CAC payback, Understand financial impact of retention initiatives", "teamCollaboration" : "Patient Success teams; Clinical teams; Technical teams; Non-technical teams", "projectManagementSkills" : [ "Roadmap decisions" ], "domainKnowledge" : "D2C company; Subscription company; Consumer healthcare company; Recurring-revenue business models", "domainList" : [ "d2c-company", "subscription-company", "consumer-healthcare-company", "recurring-revenue-business-models" ], "domainSpecificKnowledge" : [ "D2C company", "Subscription company", "Consumer healthcare company", "Recurring-revenue business models" ], "toolProficiency" : [ "Iterable", "Braze", "Klaviyo", "Looker", "Mode", "Amplitude" ], "communicationSkills" : "Executive narratives", "problemSolvingSkills" : "Analytical skills", "specialRequirements" : "U.S. Applicants Only", "qualificationsBasic" : "5-7 years lifecycle marketing experience, 5-7 years CRM experience, 5-7 years retention marketing experience, Hands-on experience with ESP/CRM platform, Analytical skills with SQL or BI tools, Proven track record running A/multivariate tests, Translate test results into roadmap decisions", "qualificationsPreferred" : "Experience with predictive churn modeling, Experience working alongside Data Science team, Background in subscription business models, Background in recurring-revenue business models", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! As a Director of Retention focused on Activation measure and optimize reactivation rates Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints Work closely with Patient Success and Clinical teams to align retention messaging with care quality and outcomes Own the full retention P&L view: understand LTV, CAC payback, and the financial impact of every retention initiative What you bring to the role 5-7 years of lifecycle, CRM, or retention marketing experience ideally at a D2C, subscription, or consumer healthcare company Deep fluency in lifecycle metrics: activation rate, Day 7/30/90 retention, churn rate, LTV, reactivation rate Hands-on experience with a ESP/CRM platform (Iterable, Braze, Klaviyo, or equivalent) Strong analytical skills with SQL or BI tools (Looker, Mode, Amplitude, etc.) to pull your own data Proven track record of running A/B and multivariate tests and translating results into roadmap decisions Excellent cross-functional collaborator with technical and non-technical teams Clear communicator who can distill complex performance data into executive ready narratives Bonus points Experience with predictive churn modeling or working alongside a Data Science team Background in subscription or recurring-revenue business models All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees. U. S. Applicants Only Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Remedy in order to solicit sensitive personal information or payment. Remedy is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Remedy will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.", "summaryDescription" : "Director of Retention at Remedy Meds. Skills: Retention marketing, CRM, Lifecycle metrics. Measure reactivation rates. Optimize reactivation rates", "postedDate" : "2026-06-16T01:15:47.913", "createdAt" : "2026-06-16T01:15:47.913", "lastUpdated" : "2026-06-16T11:25:08.168", "ingestTimestamp" : "2026-06-16T01:15:47.913", "mongoId" : "6a306f1df292fd229cfe53af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Lifecycle metrics analysis", "Retention metrics analysis", "Reactivation rate analysis", "LTV analysis", "CAC payback analysis", "A/multivariate testing", "Data analysis", "Retention marketing", "CRM", "Lifecycle metrics", "Lifecycle marketing", "Roadmap decisions", "D2C company", "Subscription company", "Consumer healthcare company", "Recurring-revenue business models", "Iterable", "Braze", "Klaviyo", "Looker", "Mode", "Amplitude" ], "skillCount" : 22, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8c2374d8ee00a0974a58", "title" : "Retention Specialist", "company" : "SpotOn", "industry" : "Customer Success", "salary" : { "min" : 22300.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : false }, "location" : "Mexico City, Mexico City, Mexico", "locations" : [ "Mexico City, Mexico City, Mexico" ], "timestamp" : "2026-06-16T02:52:22.412", "fingerprint" : "c0ba777b3cedddd6f30c5e15d48fbd13fa39bda215d1484a49ff786cdda5b087", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/spoton/441b8be0-79ff-4279-b7e1-b02db9baefab/application", "externalId" : "441b8be0-79ff-4279-b7e1-b02db9baefab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mexico City", "state" : "Mexico City", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "19.4326296,-99.1331785" } ], "locationText" : "Mexico City, Mexico City, Mexico", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. POSITION OBJECTIVE The Retention Specialist plays a critical role in protecting revenue and strengthening long-term client relationships. This role serves as the primary point of contact for at-risk clients, providing empathetic, solution-oriented support while identifying pain points, guiding resolution, and ensuring clients realize the full value of SpotOn solutions. Success in this role directly drives retention, revenue preservation, and client satisfaction, with opportunities to contribute to growth initiatives through upsell and proactive engagement.. RESPONSIBILITIES - Manage inbound and outbound client interactions, including Salesforce cases, emails, and churn alerts, with urgency and professionalism. - Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn. - Conduct proactive health checks, risk assessments, and escalations to safeguard account retention. - Collaborate with Sales, Support, and Client Success teams to resolve issues and recover at-risk accounts. - Recommend tailored solutions, product enhancements, and pricing adjustments to retain clients. - Negotiate cancellations and execute creative retention strategies to preserve recurring revenue. - Maintain accurate documentation of all client interactions, resolutions, and outcomes. - Meet retention KPIs and performance targets, while identifying trends to improve engagement and revenue. - Execute proactive outreach to accounts showing early signs of disengagement. - Maintain expert knowledge of SpotOn products and value propositions to support client success. - Respond promptly to client inquiries and online feedback, ensuring timely resolution and positive experiences. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. SKILLS & KNOWLEDGE - Strong communication, influence, and problem-solving skills; able to collaborate across teams and engage stakeholders. - High emotional intelligence with exceptional written and verbal communication for client-facing interactions. - Ability to manage multiple clients, cases, and projects in a fast-paced environment. - Solutions-oriented, proactive mindset with a focus on retention and client satisfaction. - Adaptable and agile, able to navigate complexity and ambiguity while meeting deadlines. - Depth of experience in client retention, account management, or customer success with measurable outcomes. - Knowledge of payment processing, SaaS, or software solutions industries. PREVIOUS EXPERIENCE - 2 – 5 years of professional experience in customer success or related roles. - Experience in fintech or SaaS environments preferred. EDUCATION / PROFESSIONAL TRAINING - Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field required. - An equivalent combination of education and experience may be considered. LANGUAGES & LEVEL OF PROFICIENCY - Fluent in English and Spanish (written and verbal). - Additional languages are preferred but not required. WHAT WE OFFER - Base salary: $22,300 MXN/month - Food vouchers: $1,500 MXN/month - Health and dental insurance - Christmas bonus: 20 days - Law-mandated benefits - Professional development and growth opportunities - Total Pass (Wellness & fitness program) - Work schedule: Monday to Friday, 9 AM to 6 PM - Hybrid scheme: 3 days in the office and 2 days working from home. Ready to grow your career in a company that values ambition, drive, and teamwork? Apply now and let's build success together! We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.", "summaryDescription" : "Retention Specialist at SpotOn", "createdAt" : "2026-06-14T20:12:03.213", "lastUpdated" : "2026-06-16T02:52:22.412", "ingestTimestamp" : "2026-06-14T20:12:03.213", "mongoId" : "6a2c8c2374d8ee00a0974a58", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3055c5f292fd229cf216a8", "title" : "Sr Electronic Health Record Analyst", "company" : "Rogers Behavioral Health", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Electronic Health Record Analyst in Oconomowoc, WI, adjusted for seniority and industry." }, "location" : "Oconomowoc, WI", "locations" : [ "Oconomowoc, WI", "United States of America" ], "timestamp" : "2026-06-16T11:40:56.770", "fingerprint" : "8684ba662d0d704270ecf91f9f35366ff14703e3f2caf1054f25f853362c0dbf", "source" : "workday", "language" : "en", "applyUrl" : "https://rogersbh.wd1.myworkdayjobs.com/RBHCareer/job/Executive-Drive-Oconomowoc-WI/Sr-Electronic-Health-Record-Analyst_R7054", "externalId" : "R7054", "industryFunction" : { }, "locationPoint" : "43.11167,-88.49927", "structuredLocations" : [ { "city" : "Oconomowoc", "state" : "Wisconsin", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "43.1116731,-88.4992659" } ], "locationText" : "Oconomowoc, Wisconsin, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "EHR, HL7, FHIR", "professionalSkills" : [ "Workflow analysis", "System optimization", "Systems analysis", "Change management", "Stakeholder engagement", "Strategic planning" ], "hardSkillsList" : [ "System configuration", "Workflow design", "Interoperability standards", "Healthcare integration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "System configuration", "level" : "intermediate" }, { "name" : "Workflow design", "level" : "intermediate" }, { "name" : "Interoperability standards", "level" : "intermediate" }, { "name" : "Healthcare integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "EHR Analysis, Clinical Applications, Revenue Cycle Applications", "majorSkillsList" : [ "EHR Analysis", "Clinical Applications", "Revenue Cycle Applications" ], "coreResponsibilities" : "Serve as subject matter expert for EHR, Provide technical proficiency in workflow analysis, Lead system optimization and support, Solve complex problems, Mentor junior analysts, Ensure integrated workflows, Ensure system reliability, Ensure alignment with compliance requirements, Support collaboration with stakeholders, Drive innovation, efficiency, and quality, Support peripheral systems and devices, Act as advanced consultant for EHR modules, Configure EHR modules, Optimize EHR modules, Engage in learning opportunities, Maintain current knowledge, Oversee advanced troubleshooting for issues, Coordinate with vendors, Coordinate with interface teams, Coordinate with infrastructure, Configure system function, Configure workflows, Support documentation, Support care delivery, Support compliance, Support billing, Support reimbursement, Adhere to development processes, Adhere to implementation processes, Adhere to support processes, Demonstrate systems analysis skills, Determine technical requirements, Follow change management processes, Articulate technical impacts, Articulate workflow impacts, Represent leadership expectations, Support testing strategy, Support issue management, Support implementation readiness, Support post-implementation monitoring, Support departmental KPIs, Provide senior-level support for third-party applications, Perform robust testing, Perform QA, Perform validation processes, Partner with interface/API teams, Ensure seamless interoperability, Ensure data integrity, Lead resolution of multi-system issues, Coordinate cross-team efforts, Analyze clinical workflows, Analyze financial workflows, Identify optimization opportunities, Participate in planning for upgrades, Participate in planning for enhancements, Participate in planning for new implementations, Participate in testing for upgrades, Participate in testing for enhancements, Participate in testing for new implementations, Ensure cross-platform workflows function, Develop user guides, Maintain user guides, Develop standard operating procedures, Maintain standard operating procedures, Develop training materials, Maintain training materials, Provide training to end users, Provide support to end users, Tailor instruction to specific workflows, Mentor junior analysts, Coach junior analysts, Provide guidance on technical skills, Provide guidance on workflow design, Provide guidance on stakeholder engagement, Serve as resource for escalated support requests, Serve as resource for strategic decision-making, Collaborate with clinical leaders, Collaborate with operational leaders, Support alignment of technology initiatives, Attend governance meetings, Collaborate in governance meetings, Attend compliance meetings, Collaborate in compliance meetings, Attend strategic planning meetings, Collaborate in strategic planning meetings, Promote a team atmosphere, Treat individuals with respect, Treat individuals with honesty, Conduct self in a professional manner", "teamCollaboration" : "Collaboration with stakeholders; Cross-team efforts; Collaboration with vendors; Collaboration with interface teams; Collaboration with infrastructure; Collaboration with interface/API teams; Collaboration with clinical leaders; Collaboration with operational leaders", "projectManagementSkills" : [ "Change management", "Issue management", "Testing strategy" ], "domainKnowledge" : "Electronic Health Record (EHR); Clinical workflows; Revenue cycle; Interoperability standards; Healthcare integration; HL7; FHIR", "domainList" : [ "electronic-health-record-ehr", "clinical-workflows", "revenue-cycle", "interoperability-standards", "healthcare-integration", "hl7", "fhir" ], "domainSpecificKnowledge" : [ "Electronic Health Record (EHR)", "Clinical workflows", "Revenue cycle", "Interoperability standards", "Healthcare integration", "HL7", "FHIR" ], "toolProficiency" : [ "Cerner PowerChart", "Cerner Patient Accounting" ], "communicationSkills" : "Stakeholder communication", "documentationSkills" : "User guides; Standard operating procedures; Training materials", "continuousLearning" : "Learning opportunities; Tuition reimbursement", "innovationCreativity" : "Drive innovation", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "specialRequirements" : "On-call support, After-hours support", "outcomesObjectives" : "Support departmental KPIs; Ensure system reliability; Ensure data integrity; Ensure patient safety", "qualificationsBasic" : "Bachelor’s degree in Health Informatics, Information Systems, Nursing, Social Work, Computer Science, Business, 5+ years EHR systems support and optimization, Cerner strongly preferred, Proficiency with clinical applications, Proficiency with revenue cycle applications, Basic understanding of Cerner Command Language (CCL), Knowledge of interoperability standards (HL7, FHIR), Knowledge of common healthcare integration methods, Proven ability to support complex projects, Proven ability to collaborate across multiple teams and departments", "qualificationsPreferred" : "Cerner Powerchart experience, Laboratory workflows and integrations experience, Rounding software experience, Vitals machines experience, Cerner Patient Accounting experience, Charge Services experience, Health Information experience, Optum experience, Experian experience, Emerging leadership skills, Emerging communication skills, Emerging change management skills, Problem-solving skills, Stakeholder management skills", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Summary: The Senior Electronic Health Record (EHR) Analyst serves as a subject matter expert for the organization’s Electronic Health Record and integrated clinical or revenue cycle applications, providing technical proficiency in workflow analysis and leadership in system optimization and support. This role helps solve complex problems, mentors junior analysts, and ensures integrated workflows, system reliability, and alignment with compliance requirements. The Senior EHR Analyst supports collaboration with stakeholders across clinical, operational, financial, and technical domains to drive innovation, efficiency, and quality in patient care and revenue cycle technology. Responsibilities extend to peripheral systems and devices connected to the EHR, including patient portal, laboratory, imaging, coding, CRM, registration, scheduling, billing, payment, and specialty applications. # __**Job Duties & Responsibilities:**__ ## Advanced EHR & Core Application Support * Act as advanced design, build, configuration, and optimization consultant of EHR modules (e.g., Cerner PowerChart or Cerner Patient Accounting) and connected applications, ensuring alignment with best practices and organizational priorities . * Demonstrates continuous improvement by independently engaging in learning opportunities to maintain current knowledge as well as upcoming changes in functionality and maintenance of applications in assigned solution area. * Oversee advanced troubleshooting for high-priority and complex application issues, coordinating with vendors, interface teams, and infrastructure as needed. * Configure system function and workflows to support efficient documentation, care delivery, compliance, billing, and reimbursement. ## Adheres to solution-related development, implementation, and support processes and expectations. * Demonstrates effective systems analysis skills by ensuring appropriate technical requirements are determined from business needs and ensures consistent alignment with business needs throughout the development process. * Follows appropriate change management processes for new solution implementations by clearly articulating technical and workflow impacts to stakeholders and representing leadership expectations for testing strategy, issue management, implementation readiness and post-implementation monitoring. * Supports departmental KPIs for customer satisfaction and timely issue resolution. ## Connected Application Support * Provide senior-level support for third-party clinical applications integrated with the EHR, including telehealth, patient engagement, scheduling platforms, patient engagement systems, and specialty department systems (e.g., coding software, outcomes systems). * Provide senior-level support registration, scheduling, billing, payment, and specialty applications by performing robust testing, QA, and validation processes for all changes, upgrades, and new implementations. * Partner with interface/API teams to ensure seamless interoperability, data integrity, and compliance with standards such as HL7 and FHIR. * Lead resolution of multi-system issues impacting workflows, financial flow, or patient safety, helping to coordinate cross-team efforts. ## Workflow & Integration * Analyze clinical and financial workflows across multiple departments to identify optimization opportunities. * Participate in planning and testing for upgrades, enhancements, and new implementations involving the EHR and its connected applications. * Ensure cross-platform workflows function as intended, including lab, imaging, pharmacy, charge services, patient accounting, and specialty integrations ## Training & Documentation * Develop and maintain user guides, standard operating procedures, and training materials for both EHR and connected systems. * Provide training and support to end users across departments, tailoring instruction to specific workflows. ## Mentorship & Knowledge Sharing * Mentor and coach junior analysts, providing guidance on technical skills, workflow design, and stakeholder engagement. * Serve as a resource for escalated support requests and strategic decision-making. ## Stakeholder Engagement & Strategic Planning * Collaborate with clinical and operational leaders to help support the alignment of technology initiatives with organizational goals. * Support the governance, compliance, and strategic planning meetings through attendance and collaboration where needed. ## Promote a team atmosphere by treating individuals with respect and honesty and conduct self in a professional manner. **Additional Job Description:** ## Minimum Qualifications: * Bachelor’s degree in Health Informatics, Information Systems, Nursing, Social Work, Computer Science, Business or equivalent experience working in a related field. * 2-4+ years of experience in EHR systems support and optimization (Cerner strongly preferred), including related connected clinical and revenue cycle applications. * Clinical Applications Positions: proficiency with clinical applications such as Cerner Powerchart, laboratory workflows and integrations, rounding software, vitals machines, etc. * Revenue Cycle Applications Positions: proficiency with revenue cycle applications such as Cerner Patient Accounting, Charge Services, Health Information, Optum, Experian, etc. * Basic understanding of Cerner Command Language (CCL) * Knowledge of interoperability standards (HL7, FHIR) and common healthcare integration methods. * Proven ability to support complex projects and collaborate across multiple teams and departments. * Emerging leadership, communication, and change management skills. * Strong problem-solving, communication, and stakeholder management skills. ## Working Conditions * Primarily remote with some on-site work in corporate office or clinical areas. * May require after-hours or on-call support during system upgrades or critical issues. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: * Health, dental, and vision insurance coverage for you and your family * 401(k) retirement plan * Employee share program * Life/disability insurance * Flex spending accounts * Tuition reimbursement * Health and wellness program * Employee assistance program (EAP) _Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health._ _To link to the Machine-Readable Files, please visit_ [**Transparency in Coverage (uhc.com)**](https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftransparency-in-coverage.uhc.com%2F&data=05%7C02%7CJumana.Adamjee%40rogersbh.org%7Cd71e809e401648720d4808dc9a097563%7Cd2ad4f331a7a4f81b69f497f7b3e308b%7C0%7C0%7C638554612646435009%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=RbxZA8HjAE8auNJzL9l1u8ekjWZcmstn%2Bh5QOMc0jGU%3D&reserved=0)", "summaryDescription" : "Sr Electronic Health Record Analyst at Rogers Behavioral Health. Skills: EHR Analysis, Clinical Applications, Revenue Cycle Applications. Serve as subject matter expert for EHR. Provide technical proficiency in workflow analysis", "postedDate" : "2026-06-16T03:44:35.747", "createdAt" : "2026-06-16T03:44:35.734", "lastUpdated" : "2026-06-16T11:40:56.770", "ingestTimestamp" : "2026-06-16T03:44:35.734", "mongoId" : "6a3055c5f292fd229cf216a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://rogersbh.wd1.myworkdayjobs.com/RBHCareer/job/Executive-Drive-Oconomowoc-WI/Sr-Electronic-Health-Record-Analyst_R7054", "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "System configuration", "Workflow design", "Interoperability standards", "Healthcare integration", "Leadership", "Mentoring", "EHR Analysis", "Clinical Applications", "Revenue Cycle Applications", "Workflow analysis", "System optimization", "Systems analysis", "Change management", "Stakeholder engagement", "Strategic planning", "Issue management", "Testing strategy", "Electronic Health Record (EHR)", "Clinical workflows", "Revenue cycle", "HL7", "FHIR", "Cerner PowerChart", "Cerner Patient Accounting" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb05d74d8ee00a09d9bcc", "title" : "Retention Specialist", "company" : "Jobber", "industry" : "Success", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Retention Specialist in Vancouver, Canada, adjusted for the SaaS industry." }, "location" : "Vancouver", "locations" : [ "Vancouver", "Edmonton", "Kitchener-Waterloo", "Toronto" ], "timestamp" : "2026-06-15T09:09:38.218", "fingerprint" : "6106bd5f17fd82b78f0e91ead7064e195380d932c75dde0a408be86e81175088", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jobber/a797f5ab-14c5-4070-8a8a-54b417b420af/application", "externalId" : "a797f5ab-14c5-4070-8a8a-54b417b420af", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer success", "Value realization", "Customer relationships", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Consultative conversations", "Diagnostic approach", "Product knowledge" ], "hardSkills" : [ { "name" : "Consultative conversations", "level" : "intermediate" }, { "name" : "Diagnostic approach", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" } ], "majorSkills" : "Customer retention, Customer success, Value realization", "majorSkillsList" : [ "Customer retention", "Customer success", "Value realization" ], "coreResponsibilities" : "Engage customers at risk of cancellation, Identify solutions for customer success, Conduct proactive outbound retention calls, Help customers address challenges, Facilitate scheduled value sessions, Help customers unlock full value, Use consultative diagnostic approach, Uncover root causes behind churn risk, Ask the right questions, Interpret product usage patterns, Interpret account health indicators, Recommend solutions for customer barriers, Protect and retain recurring revenue, Influence customer decisions, Guide at-risk customers toward solutions, Reinforce long-term value of subscription, Exercise sound judgment, Make decisions in complex situations, Balance customer needs with business outcomes, Drive best possible retention result, Partner with cross-functional teams, Share insights from retention conversations, Identify churn trends, Surface product gaps, Contribute to customer experience improvements, Contribute to long-term retention strategy, Identify patterns in churn drivers, Influence cross-functional improvements", "teamCollaboration" : "Customer Success; Support; Product; Billing; Cross-functional teams", "domainKnowledge" : "Jobber platform", "domainList" : [ "jobber-platform" ], "domainSpecificKnowledge" : [ "Jobber platform" ], "communicationSkills" : "Consultative conversations; Value sessions", "continuousLearning" : "Talent development program; Career coaching; Career development", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "Monday to Friday 11am to 8pm MT, 1pm to 10pm ET", "outcomesObjectives" : "Save rate; Customer retention; Long-term customer success; Recurring revenue retention", "qualificationsBasic" : "At least 1 day per week in office", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ARE YOU PASSIONATE ABOUT HELPING CUSTOMERS SUCCEED, SOLVING MEANINGFUL PROBLEMS, AND MAKING A REAL IMPACT ON THE BUSINESSES YOU SUPPORT EVERY DAY? We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence. The Team: The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription. Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow. We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience. The Role: Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed. You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience. Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation. You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success. Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention. Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET) Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule The Retention Specialist will: - Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber. - Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation. - Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business. - Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way. - Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription. - Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result. - Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience. - Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience. - Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve. - Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit! To be successful, you should have: - A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience. - A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution. - The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates. - The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns. - Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity. - A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success. - Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations. - Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence. - Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows. - Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results. - Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment. - Interest or experience in leveraging AI tools to enhance productivity and insight generation. Compensation: At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!", "summaryDescription" : "Retention Specialist at Jobber. Skills: Customer retention, Customer success, Value realization. Engage customers at risk of cancellation. Identify solutions for customer success", "createdAt" : "2026-06-14T06:39:52.328", "lastUpdated" : "2026-06-15T09:09:38.218", "ingestTimestamp" : "2026-06-14T06:39:52.328", "mongoId" : "6a2cb05d74d8ee00a09d9bcc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Consultative conversations", "Diagnostic approach", "Product knowledge", "Customer retention", "Customer success", "Value realization", "Customer relationships", "Customer satisfaction", "Jobber platform" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30872bf292fd229c08687a", "title" : "VP, Customer Success & Retention", "company" : "HealthJoy", "industry" : "Healthcare", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a VP, Customer Success & Retention in the US Healthcare industry, adjusted for executive seniority and a remote work model." }, "location" : "US Remote", "locations" : [ "US Remote" ], "timestamp" : "2026-06-16T10:09:59.833", "fingerprint" : "ce266895bc674a40f8a26286d4156225674809774987235142b705ee5e20dd35", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/healthjoy/jobs/8590389002", "externalId" : "8590389002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer relationship management", "Team leadership", "Strategic planning", "Data analysis", "Cross-functional collaboration" ], "hardSkillsList" : [ "Customer retention strategies", "Customer onboarding", "Customer advocacy", "Value realization", "Customer satisfaction metrics", "Team management", "Performance management", "Budget management", "Forecasting", "Reporting" ], "hardSkills" : [ { "name" : "Customer retention strategies", "level" : "intermediate" }, { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer advocacy", "level" : "intermediate" }, { "name" : "Value realization", "level" : "intermediate" }, { "name" : "Customer satisfaction metrics", "level" : "intermediate" }, { "name" : "Team management", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Retention, Team Leadership, SaaS", "majorSkillsList" : [ "Customer Success", "Retention", "Team Leadership", "SaaS" ], "coreResponsibilities" : "Develop and execute customer success strategies, Drive customer retention and satisfaction, Manage and mentor the customer success team, Oversee customer onboarding and adoption processes, Identify opportunities for customer value realization, Monitor customer health and proactively address risks, Develop and track key customer success metrics, Collaborate with sales, product, and engineering teams, Manage customer success budget and resources, Provide regular reporting on customer success performance", "teamCollaboration" : "Sales teams; Product teams; Engineering teams; Cross-functional teams", "domainKnowledge" : "Health tech industry", "domainList" : [ "health-tech-industry" ], "domainSpecificKnowledge" : [ "Health tech industry" ], "toolProficiency" : [ "CRM software", "Customer success platforms" ], "communicationSkills" : "Executive reporting; Client communication", "problemSolvingSkills" : "Root cause analysis; Proactive risk management", "outcomesObjectives" : "Increase customer retention rates; Improve customer satisfaction scores; Drive product adoption and engagement; Achieve customer lifetime value targets; Ensure successful customer renewals", "qualificationsBasic" : "5+ years in customer success, Experience managing a team, Experience with SaaS platforms, Experience with CRM software", "qualificationsPreferred" : "Experience in the health tech industry, Experience with customer success platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Preferred Location: Tampa Come for the mission. Stay for the innovation. Let's keep things simple: we're a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us. Healthcare benefits are complex, underutilized, and often invisible to the people who need them most. Employers invest heavily in benefits their people don't understand and don't use, and when that happens, the client questions the value and the relationship is at risk. HealthJoy sits right at that intersection: we make benefits simple, connected, and worth coming back to, and our Customer Success team is the engine that turns that value into retained and expanded revenue. HealthJoy has garnered workplace awards from Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to more than 300 team members. We're focused here on protecting and growing the revenue base we've built, and on reinventing how a Customer Success organization operates in an AI-native company. The opportunity is real and the stakes are clear. Net revenue retention is the number that compounds everything else we do. We have a strong, experienced CS team, a maturing data foundation, and a head start on AI-powered customer lifecycle tooling that most of our competitors can't match. Your job is to take that foundation and run: defending revenue, driving expansion, and building the agentic Customer Success motion that lets us manage growing books of business without growing headcount at the same rate. The Role You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team that owns those relationships through a genuine shift in how the work gets done. This is a commercial role, not a satisfaction role. Net revenue retention, gross retention, and expansion are the outcomes that matter. You own the renewal calendar, the churn-risk triage, the upsell and product-adoption motion, and the health of every client relationship from launch through renewal. You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and increasingly an AI-native one. We've already built and deployed agents that recaptured over a thousand hours of CSM prep time in a single quarter, collapsed upsell research from hours to seconds, and replaced a six-figure vendor contract with an in-house tool. That's the starting line, not the finish. You'll lead a team and a roadmap that's moving toward a fully agentic customer lifecycle: specialized agents mapped to each phase of the client journey, triggered by real-time signals, orchestrated for the right message at the right moment. You don't have to have personally built that before, but you have to be genuinely excited to lead an organization that operates this way and to roll up your sleeves in the work. This role works cross-functionally with Sales, the Broker Partnership team, Marketing, RevOps, Data, Product, and Legal. Retention is a team sport here, and you'll be at the center of it. What You'll Do Own net revenue retention and gross retention. You carry the retention number. You own the renewal calendar, knowing which accounts sit in the triage window and which are in the danger zone, and you build the forecasting discipline to see churn coming before it happens. You concentrate the team's human attention where relationship complexity and revenue impact are highest. Drive expansion and product adoption. Retention and growth are two sides of the same book. You own the upsell pipeline and the product-adoption motion, getting live clients to activate the products that make them stickier and prove ROI. You set the targets, build the tracking, and hold the team to the outcome. Lead the AI-native transformation of Customer Success. You own and advance the agentic customer lifecycle roadmap: business-review and renewal-proposal agents, upsell-discovery agents, long-tail automated outreach, predictive health scoring, and the orchestration layer that ties them together. You partner with Data, Product, and RevOps to keep the underlying data foundation trustworthy, and you make AI a multiplier for your team's judgment rather than a replacement for it. Run the team out of Salesforce. You make SFDC the system of record for how the team forecasts renewals, manages opportunities, and tracks the health of the book. You bring rigor and a single source of truth to how Customer Success operates day to day. Own the broker-advocacy dimension of retention. A large share of churn risk concentrates in accounts where the broker doesn't actively sell renewal value. You partner with the broker partnership team and Sales to close that gap, equipping brokers with renewal narratives, benchmarks, and ROI proof, and reaching clients directly where broker pass-through can't be assumed. Be the senior voice for clients. You show up for the relationships that matter: QBRs, business reviews, escalations, on-site visits, and incident communications. You own the Customer Advisory Board and the Voice of Customer program, and you bring what you hear back into Product, Marketing, and the broader business. Lead and develop the team. You manage a team of CS managers and their CSMs, you raise the commercial sophistication of the org, and you build the bench. As books grow and the work gets more strategic, you make sure your people are spending their time on judgment, not busywork. Bring the numbers to the table. You know your retention, expansion, and engagement metrics cold, you spot the trends, and you turn them into action without waiting for a data team to hand you the answer. What We're Looking For 8+ years in Customer Success, account management, or a commercial retention role, including team leadership. You've owned a retention or net revenue retention number and led the people responsible for delivering it. You know what it takes to defend and grow a B2B book of business. Revenue-first mindset. You think in terms of retention, expansion, and net revenue retention, not just satisfaction scores or relationship health. You connect every CS activity to a business outcome and you hold yourself and your team accountable to the number. AI-native, or hungry to be. This is the one that matters most. You're genuinely excited to lead a Customer Success organization where AI and agents do the heavy lifting, and you're comfortable building and iterating on those workflows rather than waiting for someone to hand them to you. Hands-on experience designing AI-augmented or agentic processes is a strong plus; an authentic builder's curiosity about it is non-negotiable. If the idea of reinventing how CS operates energizes you, you'll thrive here. If you'd rather run the proven playbook you already know, this isn't the role. Commercial and cross-functional fluency. You operate comfortably with Sales, Marketing, RevOps, Data, Product, and Legal. You understand how broker-channel dynamics shape retention in benefits, and you know how to drive outcomes through relationships and teams you don't directly control. Comfort with data and systems. You live in Salesforce, you pull your own metrics, you spot the signal in the noise, and you make the team's reporting a source of truth the whole business can rely on. Comfort with ambiguity. This is a function in transformation, not a steady-state book to maintain. You'll build things from scratch, change how the work is done, and shape the role as you go. Executive presence and clarity. You communicate well at every level, from a CSM to a client's CHRO to our executive team. You can run a QBR, lead a business review, defend a renewal, and write a clear, persuasive email. Healthcare or benefits experience preferred. Not required, but a real head start. Strong commercial CS leadership and genuine curiosity about the space will get you there. This Role Is Not for Everyone If you're looking for a defined playbook and a steady-state book of business to manage, this isn't it. If your best work comes from relationship maintenance without a retention or expansion target, look elsewhere. If AI feels like a threat or a distraction rather than the most exciting lever you have, the direction here will frustrate you. If you need full certainty before acting, or a manager telling you exactly what to do next, you won't succeed. If you read that and thought good, that's what I want, keep going. Reporting 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. While HealthJoy is a remote-first employer, certain roles we prefer to be in the Tampa Bay area, where much of our leadership resides. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. In addition to cash compensation, HealthJoy offers a rich \"Total Rewards\" package that includes: Medical, Dental, and Vision insurance packages HSA contribution match Stock options for eligible roles 401k match Paid parental leave Company-sponsored Short Term and Long Term Disability coverage Flexible PTO Commitment to Equal Pay At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, not on their gender, race, or any other personal characteristic. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. Commitment to Equal Opportunity HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply, we'd love to hear from you.", "summaryDescription" : "VP, Customer Success & Retention at HealthJoy. Skills: Customer Success, Retention, Team Leadership, SaaS. Develop and execute customer success strategies. Drive customer retention and satisfaction", "postedDate" : "2026-06-16T01:22:07.513", "createdAt" : "2026-06-16T01:22:07.513", "lastUpdated" : "2026-06-16T10:09:59.833", "ingestTimestamp" : "2026-06-16T01:22:07.513", "mongoId" : "6a30872bf292fd229c08687a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Customer retention strategies", "Customer onboarding", "Customer advocacy", "Value realization", "Customer satisfaction metrics", "Team management", "Performance management", "Budget management", "Forecasting", "Reporting", "Customer Success", "Retention", "Team Leadership", "SaaS", "Customer relationship management", "Team leadership", "Strategic planning", "Data analysis", "Cross-functional collaboration", "Health tech industry", "CRM software", "Customer success platforms" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d58fc74d8ee00a0b87fce", "title" : "Commercial Retention Manager", "company" : "Flatpay", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager in FinTech in Amsterdam, Netherlands, adjusted for seniority and company size." }, "location" : "Amsterdam, NL", "locations" : [ "Amsterdam", "NL" ], "timestamp" : "2026-06-15T21:17:38.288", "fingerprint" : "45b8796389e4be642234715c119ac38b6b7774a3680bd4891aff66105370409b", "source" : "personio", "language" : "nl", "applyUrl" : "https://flatpay.jobs.personio.de/job/2651752", "externalId" : "2651752", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Manager", "professionalSkills" : [ "Commercial coaching", "Pipeline management", "Data analysis" ], "hardSkillsList" : [ "Sales mindset", "Commercial acumen" ], "hardSkills" : [ { "name" : "Sales mindset", "level" : "intermediate" }, { "name" : "Commercial acumen", "level" : "intermediate" } ], "majorSkills" : "Client retention, Team leadership, Commercial strategy", "majorSkillsList" : [ "Client retention", "Team leadership", "Commercial strategy" ], "coreResponsibilities" : "Manage commercial team, Determine daily priorities, Prioritize high TPV risk clients, Conduct weekly pipeline reviews, Hold team accountable for results, Hire and develop employees, Manage and develop Team Leads, Coach Team Leads, Onboard Team Leads, Develop Team Leads, Set performance expectations, Hold Team Leads accountable, Conduct regular 1-on-1s, Develop strong commercial coaches, Identify high-potential employees, Create growth paths, Approve defensive commercial actions, Ensure commercial responsibility in retention, Maintain mandatory data collection, Improve tooling, Improve workflows, Improve escalation processes, Address churn causes", "teamCollaboration" : "Collaborate with Sales; Collaborate with Operations; Collaborate with Finance", "domainKnowledge" : "Fintech; Card payments", "domainList" : [ "fintech", "card-payments" ], "domainSpecificKnowledge" : [ "Fintech", "Card payments" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve save rate month-on-month; Retain monthly ARR; Increase active merchant rate; Reduce infancy churn rate; Reduce time to first contact; Record cancellation reasons; Reduce performance variation", "qualificationsBasic" : "2–4 years experience in retention, 2–4 years experience in B2B sales, 2–4 years experience in commercial role, Experience managing Team Leads, Experience managing senior employees, Fluent in Dutch, Right to work in Netherlands", "qualificationsPreferred" : "Experience in payments industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Over de rol Flatpay is één van de snelst groeiende fintechbedrijven van Europa. In iets meer dan drie jaar zijn we uitgegroeid tot een team van meer dan 1.500 collega’s, actief in Denemarken, Finland, Italië, Duitsland, Frankrijk, het Verenigd Koninkrijk, en sinds januari ook in Nederland. Onze missie is helder en krachtig: kaartbetalingen eerlijk, transparant en stressvrij maken voor kleine en middelgrote ondernemers. Geen onduidelijke tarieven, geen verborgen kosten, geen verrassingen, één vast tarief voor alle kaarten. Dienstverband: Fulltime Locatie: Amsterdam - 5 dagen op kantoor Wat je gaat doen Verantwoordelijkheden Het team commercieel aansturen Dagelijkse prioriteiten voor het team bepalen op basis van commerciële waarde — risicoklanten met een hoge TPV krijgen voorrang. Wekelijkse pipeline reviews uitvoeren voor alle risicocases en het team verantwoordelijk houden voor duidelijke resultaten. Medewerkers aannemen en ontwikkelen die werken met een salesmindset in plaats van een servicementaliteit. Team Leads managen & ontwikkelen Team Leads begeleiden, onboarden en ontwikkelen zodat zij de dagelijkse operatie kunnen aansturen, medewerkers kunnen coachen en verantwoordelijkheid nemen voor hun deel van de portefeuille. Duidelijke prestatieverwachtingen stellen voor Team Leads en hen verantwoordelijk houden via regelmatige 1-op-1 gesprekken en pipeline reviews. Team Leads ontwikkelen tot sterke commerciële coaches — zodat zij gesprekken kunnen meeluisteren, gestructureerde feedback kunnen geven en het verschil tussen top- en gemiddelde performers kunnen verkleinen. Talentontwikkeling stimuleren: medewerkers met veel potentieel identificeren en een groeipad creëren richting Team Lead-functies. Verantwoordleijkheid nemen voor de kwaliteit van besluitvorming Bepalen welke cases de moeite waard zijn om op te volgen — en minder belangrijke cases deprioriteren. Defensieve commerciële acties goedkeuren (zoals tariefaanpassingen en tegenvoorstellen) op basis van duidelijke criteria. Ervoor zorgen dat klantbehoud commercieel verantwoord blijft: niet iedere klant hoeft tegen elke prijs behouden te worden. Data en processen strak organiseren Verplichte dataverzameling handhaven. Continu verbeteringen doorvoeren in tooling, workflows en escalatieprocessen. Samenwerken met Sales, Operations en Finance om de oorzaken van churn structureel aan te pakken. Hoe succes wordt gemeten Succes in deze functie wordt gemeten op basis van resultaten, niet activiteiten. Je wordt beoordeeld op: Save rate — percentage van opgevolgde risicocases dat resulteert in behoud van de merchant, met maand-op-maand verbetering. Beschermde ARR — maandelijkse ARR die door het team behouden blijft. Actieve klantgraad — percentage actieve merchants binnen de portefeuille. Infancy churn rate — annuleringen binnen de eerste 180 dagen. Time to first contact — snelheid van opvolging bij risicosignalen. Registratie van annuleringsredenen — meer dan 95% van de redenen moet gestructureerd worden vastgelegd. Verschillen in prestaties tussen medewerkers — variatie in save rates moet afnemen door coaching. Wie jij bent Deze rol past perfect bij jou als jij: zelfverzekerd bent in het voeren van lastige commerciële gesprekken — bezwaren, concurrentiedruk en prijsdiscussies. een sterk gevoel hebt voor prioriteiten: je weet welke gesprekken waardevol zijn en welke niet. datagedreven bent: je analyseert pipelinecijfers, signaleert problemen vroegtijdig en stuurt de focus van het team daarop bij. houdt van een gestructureerde en herhaalbare manier van werken — je bouwt processen, niet alleen losse successen. ervaring hebt met het aansturen van Team Leads of senior medewerkers — je geeft leiding via anderen, niet alleen direct. Achtergrond & skills: 2–4 jaar ervaring in retentie, B2B-sales of een commerciële functie waarin je deel uitmaakte van of leiding gaf aan een commercieel team. Ervaring met het aansturen van Team Leads of senior medewerkers binnen een sales- of commerciële omgeving. Vloeiend in Nederlands Recht om in Nederland te werken (visumsponsoring is niet beschikbaar voor deze functie). Ervaring in de betalingsindustrie is niet vereist. Waarom Flatpay? Werken bij Flatpay betekent: Een fulltime rol met veel verantwoordelijkheid en vrijheid om je werk zelf vorm te geven De kans om echt impact te maken binnen een van de snelst groeiende fintechs van Europa Een jonge, energieke werkomgeving waar samenwerking centraal staat en jouw ideeën tellen Leuke teamactiviteiten en regelmatig events met collega’s Volop kansen om door te groeien binnen een organisatie die hard groeit Contact info", "summaryDescription" : "Commercial Retention Manager at Flatpay. Skills: Client retention, Team leadership, Commercial strategy. Manage commercial team. Determine daily priorities", "createdAt" : "2026-06-14T19:36:46.918", "lastUpdated" : "2026-06-15T21:17:38.288", "ingestTimestamp" : "2026-06-14T19:36:46.918", "mongoId" : "6a2d58fc74d8ee00a0b87fce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Sales mindset", "Commercial acumen", "Client retention", "Team leadership", "Commercial strategy", "Commercial coaching", "Pipeline management", "Data analysis", "Fintech", "Card payments" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677b12", "title" : "MBF_Customer Retention Analyst", "company" : "Mercedes-Benz Finance Co.", "industry" : "Financial Services", "salary" : { "min" : 7500000.0, "max" : 1.1E7, "currency" : "JPY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer Retention Analyst in Makuhari, Japan, adjusted for the financial services industry and company size." }, "location" : "Japan-Chiba-Makuhari", "locations" : [ "Japan-Chiba-Makuhari", "2-6-1 Nakase, Mihama-ku" ], "timestamp" : "2026-06-16T00:36:56.906", "fingerprint" : "1d293d2f53060d4505059c183673599bdfaa0d1b8fa87576bc8eee468e6052d6", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=877112", "externalId" : "877112", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Makuhari", "state" : "Chiba", "country" : "Japan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "35.6594176,140.0580192" } ], "locationText" : "Makuhari, Chiba, Japan", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Salesforce, CRM, Excel, Power BI", "professionalSkills" : [ "Data analysis", "System requirements definition", "Project management", "Stakeholder management", "Problem solving" ], "hardSkillsList" : [ "Data management", "Troubleshooting", "Reporting", "Analysis" ], "hardSkills" : [ { "name" : "Data management", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Analysis", "level" : "intermediate" } ], "majorSkills" : "Customer retention, CRM systems, Data analysis", "majorSkillsList" : [ "Customer retention", "CRM systems", "Data analysis" ], "coreResponsibilities" : "Analyze Salesforce customer data, Develop action plans for customer upgrades, Formulate sales dealer measures, Set target measures with HQ, Develop and improve retention tools, Define system requirements, Coordinate with system vendors, Manage projects, Execute retention operations, Prepare KPI reports, Analyze KPI reports, Lead retention meetings, Promote process improvements, Collaborate with internal departments, Manage Salesforce interfaces, Implement digital marketing, Handle system troubleshooting, Maintain data quality, Improve CRM performance, Serve as CRM service desk contact", "teamCollaboration" : "Cross-functional collaboration; Collaborate with dealers; Collaborate with internal teams; Collaborate with HQ; Collaborate with system vendors; Collaborate with Field team; Collaborate with Call Center; Collaborate with MBJ/MBF; Collaborate with HQ", "projectManagementSkills" : [ "System enhancement projects", "CRM implementation" ], "domainKnowledge" : "Financial products; Automotive business; Customer loyalty; Contract renewal", "domainList" : [ "financial-products", "automotive-business", "customer-loyalty", "contract-renewal" ], "domainSpecificKnowledge" : [ "Financial products", "Automotive business", "Customer loyalty", "Contract renewal" ], "toolProficiency" : [ "Salesforce", "Excel", "Power BI", "PowerPoint" ], "communicationSkills" : "Business communication; Stakeholder communication", "innovationCreativity" : "Strategic thinking; Innovative thinking", "problemSolvingSkills" : "Customer-centric problem solving", "outcomesObjectives" : "Strengthen customer loyalty; Maximize repurchase opportunities; Maximize contract renewal opportunities; Improve customer satisfaction; Support business growth", "qualificationsBasic" : "5+ years experience finance/automotive, Salesforce or CRM data analysis experience, Business level English and Japanese", "qualificationsPreferred" : "Global or cross-functional experience, Bachelor's in Business Administration or Information Systems, PhD preferred", "remoteFriendly" : false, "rawDescription" : "＜本ポジションの目的＞メルセデス・ベンツ乗用車の金融サービス（オートリース、オートローンなど）に関して、データに基づくリテンション戦略、システム機能改善、そしてクロスファンクション連携を通じて、顧客ロイヤルティを強化し、再購買および契約更新機会を最大化していただきます。Salesforceを含むメルセデス・ベンツグループのリテンションプラットフォームを継続的に最適化し、安定的な運用およびビジネス活用を推進することで、顧客満足度と事業成長の向上に貢献できます。＜業務内容＞ 1) リテンションシステムの開発・改善 Salesforce の顧客データを分析し、車のオーナー様に対する乗り換え促進のためのアクションプランを自ら立案。分析結果を基に、販売店に展開する施策（キャンペーン・リスト・アプローチ方法など）を策定。必要に応じてドイツ本社と連携し、グローバル基準に沿って施策のターゲットを設定市場動向、顧客ニーズ、ビジネス要望に基づき、社内リテンションツールを開発・改善する関係者（販売店、社内、本社）と連携し、システム要件を定義する開発ベンダーと調整し、優先順位や実装スケジュールを策定する必要に応じてプロジェクトを立ち上げ、展開および安定稼働を管理する 2) リテンション運営および戦略管理販売店を訪問し、顧客対応方針、施策実行状況、顧客データ管理システムの利用状況などを確認。現場の声・課題を収集し、改善施策として反映。メルセデス・ベンツ日本及びメルセデス・ベンツファイナンスの目標達成に向け、販売店との折衝・合意形成をリード。キャンペーン、満了リード、データ更新などのルーティン業務を実行する KPI、ボーナス、インセンティブに関するレポートと分析を担当する月次リテンション会議を主導し、業務プロセスの改善を推進するフィールドチーム、コールセンター等の社内関連部署と連携し、継続的な改善を行う 3) 顧客統合システム管理（Salesforce） Salesforceとその他のシステム間のインターフェースを管理する Salesforceを活用したデジタルマーケティングおよび本社定義のマーケティング施策を導入するシステムトラブル対応、データ品質維持、システムパフォーマンス向上を行う CRMサービスデスクの主要な窓口として対応する ==================================================== The objective of this position is to strengthen customer loyalty and maximize repurchase and contract renewal opportunities through data-driven retention strategies, system enhancements, and cross-functional collaboration. The role ensures that MBJ/MBF’s retention platforms—including Salesforce and other CRM tools—are continuously improved, operationally stable, and effectively utilized to support business growth and customer satisfaction. 1) Retention System Development & Enhancement Develop and enhance in-house retention tools based on market trends, customer needs, and business requirements. Define system requirements in collaboration with stakeholders (dealers, internal teams, HQ). Coordinate with system vendors to determine priorities and implementation schedules. Set up projects as needed, manage roll-out and ensure stable operation. 2) Retention Operation & Strategy Management Execute routine retention operations such as campaigns, maturity lead handling, and data updates. Prepare and analyze reports related to KPIs, bonuses, and incentives. Lead monthly retention meetings and promote process improvements. Collaborate with internal departments such as Field and Call Center for continuous enhancement. 3) Customer Relationship System Management (Salesforce) Manage interfaces between Salesforce and other related systems. Implement digital marketing activities and HQ-defined marketing initiatives. Handle system troubleshooting, maintain data quality, and improve overall CRM performance. Serve as the main contact window for the CRM service desk. ＜学歴・語学等＞大学卒業以上（経営学、情報システム、または関連分野が望ましい）英語・日本語ともにビジネスレベル（読み書き・会話）グローバルの協業経験があると尚可 Salesforce や CRM ツールを活用したデータ分析経験（※ただし「 Salesforce 操作」そのものより、「分析して提案につなげる力」を重視）営業的な考え方、および顧客視点での課題解決スキル自ら提案し、主体的に動ける姿勢＜技術＞ CRMおよびSalesforceの運用・データ管理・トラブルシューティングに関する深い理解ファイナンス商品に関する知識 Excel、Power BI、PowerPoint等のビジネス分析ツールを用いたレポーティング能力＜ソフトスキル・パーソナリティ＞デジタルトランスフォーメーションおよびリテンション向上を推進できる戦略的・革新的思考優れたコミュニケーション力およびステークホルダーマネジメント力高い当事者意識と責任感、細部への配慮メルセデス・ベンツ日本／メルセデス・ベンツファイナンス内の関係者、及び本社などとの協働を促進する調整力＜経験＞ファイナンス会社または自動車関連業務における５年以上の経験。システム改善プロジェクトまたはCRM導入の経験本社・外部ベンダー（システム開発会社、マーケティング代理店）との協業経験 ==================================================== ＜REQUIRED EXPERIENCE＞ Experience in data analysis using Salesforce or other CRM tools. Emphasis is placed on the ability to analyze data and translate insights into actionable proposals, rather than on operational skills alone. A sales-oriented mindset and strong problem‑solving skills from a customer-centric perspective. Proactive attitude with the ability to make proposals and take initiative independently. ＜ACADEMIC BACKGROUND & LANGUAGE＞ Bachelor’s degree or higher, preferably in Business Administration, Information Systems, or a related field. English and Japanese: Business level (reading, writing, and speaking). Experience working in a global or cross-functional environment is preferred. ＜TECHNICAL＞ Deep understanding of CRM and Salesforce operations, data management, and troubleshooting. Knowledge of financial products and related business processes. Strong reporting and analysis skills using business tools such as Excel, Power BI, and PowerPoint. ＜SOFT SKILLS＞ Strategic and innovative mindset to drive digital transformation and retention improvement. Excellent communication and stakeholder management skills. High sense of ownership, accountability, and attention to detail. Strong coordination ability to facilitate cross-functional collaboration among MBJ, MBF, and HQ. ＜WORK EXPERIENCE＞ Minimum 5 years of experience in a finance company or automotive-related business. Experience in system enhancement projects or CRM implementation. Experience collaborating with HQ and external vendors (system developers, marketing agencies). Mercedes-Benz Finance Co., Ltd.", "summaryDescription" : "MBF_Customer Retention Analyst at Mercedes-Benz Finance Co.. Skills: Customer retention, CRM systems, Data analysis. Analyze Salesforce customer data. Develop action plans for customer upgrades", "createdAt" : "2026-06-14T18:49:11.138", "lastUpdated" : "2026-06-16T00:36:56.906", "ingestTimestamp" : "2026-06-14T18:49:11.138", "mongoId" : "69ce5e3b9bc74574cb677b12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data management", "Troubleshooting", "Reporting", "Analysis", "Customer retention", "CRM systems", "Data analysis", "System requirements definition", "Project management", "Stakeholder management", "Problem solving", "System enhancement projects", "CRM implementation", "Financial products", "Automotive business", "Customer loyalty", "Contract renewal", "Salesforce", "Excel", "Power BI", "PowerPoint" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25bb0574d8ee00a01c284b", "title" : "Customer Retention Representative", "company" : "Veta Virtual", "industry" : "FinTech", "salary" : { "min" : 28500.0, "max" : 37500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Retention Representative in Belgium, adjusted for the FinTech industry and remote work." }, "location" : "Colombia", "locations" : [ "Colombia", "Mexico", "Brazil", "Argentina", "Costa Rica" ], "timestamp" : "2026-06-16T06:06:48.779", "fingerprint" : "fc3d0c69a189e43e2c068e8f1b4e00b520922026df34de53568c9380461585d8", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://veta-virtual-inc.breezy.hr/p/e63d5de8ad5c-customer-retention-representative", "externalId" : "e63d5de8ad5c", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Belgium", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Belgium", "employmentType" : "FULL_TIME", "domainKnowledge" : "Fintech; Cryptocurrency", "domainList" : [ "fintech", "cryptocurrency" ], "domainSpecificKnowledge" : [ "Fintech", "Cryptocurrency" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Launch Your Next Successful Chapter with Veta Virtual! \uD83D\uDE80 \uD83D\uDCB8 Competitive Salary in USD | \uD83C\uDF0D 100% Remote | \uD83D\uDCC8 Performance Incentives | \uD83E\uDD1D Customer-Facing Revenue Role Veta Virtual is hiring a Customer Retention Representative for one of our high-growth clients in the Fintech and Cryptocurrency indus", "summaryDescription" : "Customer Retention Representative at Veta Virtual", "createdAt" : "2026-06-14T19:34:34.207", "lastUpdated" : "2026-06-16T06:06:48.779", "ingestTimestamp" : "2026-06-14T19:34:34.207", "mongoId" : "6a25bb0574d8ee00a01c284b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Fintech", "Cryptocurrency" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307ca6f292fd229c04a86e", "title" : "Senior Analyst - Record to Report", "company" : "Louis Dreyfus Company", "industry" : "International Trade And Development", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Senior Analyst - Record to Report in Gurgaon, India, adjusted for seniority, company size, and the Food & Beverage industry." }, "location" : "Gurgaon, HR, IN", "locations" : [ "Gurgaon", "HR", "IN" ], "timestamp" : "2026-06-16T12:05:04.634", "fingerprint" : "03bb9432baad89bc64e97ab59e63eec0494e0cb15d0732bd393bfa5417e567c3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LouisDreyfusCompany/744000132118019-senior-analyst-record-to-report", "externalId" : "744000132118019", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurgaon", "state" : "Haryana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurgaon, Haryana, India", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. Perform as a key member of accounting function under guidance of the Manager of the company to perform various finance and account functions such as effective book-keeping, cost control, Analysis of Open Balance in AR/AP, daily payments, tax compliance, and implementation of agreed policies & procedures for accurate and timely reporting and compliances. * Proper Checking and Posting of accounting voucher (like Employee claims, Maint. Exp., Capex, GNA etc) * Timely GL Reconciliations. * Ensure that all transaction recorded on real-time basis in AX (Accounting System). * Ensure timely booking and reconciliation of Inter Company transactions. * Ensure about all transactions (Exp., Sales, Purchases and Payment) are booking in proper GL, CC and type of Exp. * Settlement of open transaction in Ledger accounts. * Ensure about all payments are within due date. * Ensure about proper and effective response to all counterparts about their issues / query. * Check and ensure that all agreements as per companies’ internal policy and legal compliances. * Data / Information providing for annual budgeting / reforecasting. * Ensure for providing timely data for Completion of Internal, External and statutory Audit conducted. * Preparation of data for Audit Schedules duly tie-up with trial. * Check and keep records about all statutory compliance (like Data Submission, Payments within due date) on time and their reconciliation with Book of Accounts. * Timely booking of monthly expenses and their comparisons with past period (like GNA, fixed production overhead, variable cost etc.) * Proper monthly provisioning of expenses. * Timely preparation and submission of various reports to Manager. * Having sound knowledge of IGAAP/IFRS as an advantage. * Build effective relationship within the team and outside counterparts. * Timely meeting with Cross Functional Team and update about changes of Policy and procedures and understanding their Issues / support required. * Should have good knowledge of GST / TDS related work. ## Qualifications Education : – CA Inter, CA, MBA (Finance), M.Com Skills & competencies /Specific knowledge/ Abilities (including any physical demands) - Computer skills i.e excel etc. Good communication skills. Knowledge of Ax/Atlas software having an advantage. ## Additional Information Additional Information for the job Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. We offer * A workplace culture that embraces diversity and inclusivity * Opportunities for Professional Growth and Development * Employee Recognition Program * Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members, along with monthly wellness awareness sessions. * Certified Great Place to Work", "summaryDescription" : "Senior Analyst - Record to Report at Louis Dreyfus Company", "postedDate" : "2026-06-15T06:13:14.000", "createdAt" : "2026-06-16T01:34:30.511", "lastUpdated" : "2026-06-16T12:05:04.634", "ingestTimestamp" : "2026-06-16T01:34:30.511", "mongoId" : "6a307ca6f292fd229c04a86e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3064c8f292fd229cfa2ec0", "title" : "Senior Analyst - Record to Report", "company" : "Louis Dreyfus Company", "industry" : "International Trade And Development", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Analyst - Record to Report in Gurgaon, India, adjusted for seniority, company size, and the Food & Beverage industry." }, "location" : "Gurgaon, HR, IN", "locations" : [ "Gurgaon", "HR", "IN" ], "timestamp" : "2026-06-16T10:12:52.018", "fingerprint" : "0eaffb65e250988ac5e588b68a0bd7e268fea4d31ee629752f1d58238363e0a5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LouisDreyfusCompany/744000132118019-senior-analyst-record-to-report", "externalId" : "744000132118019", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurgaon", "state" : "Haryana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurgaon, Haryana, India", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. Perform as a key member of accounting function under guidance of the Manager of the company to perform various finance and account functions such as effective book-keeping, cost control, Analysis of Open Balance in AR/AP, daily payments, tax compliance, and implementation of agreed policies & procedures for accurate and timely reporting and compliances. * Proper Checking and Posting of accounting voucher (like Employee claims, Maint. Exp., Capex, GNA etc) * Timely GL Reconciliations. * Ensure that all transaction recorded on real-time basis in AX (Accounting System). * Ensure timely booking and reconciliation of Inter Company transactions. * Ensure about all transactions (Exp., Sales, Purchases and Payment) are booking in proper GL, CC and type of Exp. * Settlement of open transaction in Ledger accounts. * Ensure about all payments are within due date. * Ensure about proper and effective response to all counterparts about their issues / query. * Check and ensure that all agreements as per companies’ internal policy and legal compliances. * Data / Information providing for annual budgeting / reforecasting. * Ensure for providing timely data for Completion of Internal, External and statutory Audit conducted. * Preparation of data for Audit Schedules duly tie-up with trial. * Check and keep records about all statutory compliance (like Data Submission, Payments within due date) on time and their reconciliation with Book of Accounts. * Timely booking of monthly expenses and their comparisons with past period (like GNA, fixed production overhead, variable cost etc.) * Proper monthly provisioning of expenses. * Timely preparation and submission of various reports to Manager. * Having sound knowledge of IGAAP/IFRS as an advantage. * Build effective relationship within the team and outside counterparts. * Timely meeting with Cross Functional Team and update about changes of Policy and procedures and understanding their Issues / support required. * Should have good knowledge of GST / TDS related work. ## Qualifications Education : – CA Inter, CA, MBA (Finance), M.Com Skills & competencies /Specific knowledge/ Abilities (including any physical demands) - Computer skills i.e excel etc. Good communication skills. Knowledge of Ax/Atlas software having an advantage. ## Additional Information Additional Information for the job Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. We offer * A workplace culture that embraces diversity and inclusivity * Opportunities for Professional Growth and Development * Employee Recognition Program * Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members, along with monthly wellness awareness sessions. * Certified Great Place to Work", "summaryDescription" : "Senior Analyst - Record to Report at Louis Dreyfus Company", "postedDate" : "2026-06-15T06:13:14.000", "createdAt" : "2026-06-16T00:12:30.820", "lastUpdated" : "2026-06-16T10:12:52.018", "ingestTimestamp" : "2026-06-16T00:12:30.820", "mongoId" : "6a3064c8f292fd229cfa2ec0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30853ef292fd229c077ea9", "title" : "Retention Systems Manager | Junior", "industry" : "NordVPN", "salary" : { "min" : 1900.0, "max" : 2600.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Vilnius", "locations" : [ "Vilnius" ], "timestamp" : "2026-06-16T13:55:49.873", "fingerprint" : "b03c33aa1dc43431c9e8af7995743d67edc72bb5dcf7291ebd397c67436e0ef7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/nord-security/1ee06088-f212-4db2-9996-3a28b0ee74c4/application", "externalId" : "1ee06088-f212-4db2-9996-3a28b0ee74c4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "coreResponsibilities" : "Execute daily marketing campaigns, Execute communication flows, Segment audiences, Target specific user groups, Collaborate with content creators, Develop compelling campaigns, Track campaign effectiveness, Measure campaign effectiveness, Report on campaign effectiveness, Setup A/B tests, Provide insights based on tests, Identify process improvement opportunities, Identify automation efficiency opportunities, Help troubleshoot technical issues, Resolve basic technical issues, Consult users support team, Help resolve basic user issues", "teamCollaboration" : "Collaborate with content creators; Consult users support team", "continuousLearning" : "Online training programs; Offline training programs; Mentorship opportunities; Career-switch opportunities", "problemSolvingSkills" : "Analyze problems; Analyze complex issues; Identify patterns; Apply logical reasoning; Apply systemic approach; Problem-solving skills; Troubleshoot technical issues", "qualificationsBasic" : "Exceptional mathematical thinking, Highly developed critical thinking, Notable attention to detail, Commitment and attentive attitude, Ability to quickly learn and adapt", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands. Your impact? Helping millions take back control of their online security, privacy, and data. MAIN RESPONSIBILITIES - Daily marketing campaigns and communication flows execution, including email and in-app using the marketing automation platform; - Segment audiences and target specific users groups and lifecycle stages; - Collaborate with content creators to develop compelling and relevant campaign assets; - Track, measure and report on the effectiveness of marketing automation campaigns using KPIs and performance metrics; - Setup A/B tests and provide insights based on data; - Identify opportunities for process improvements and automation efficiencies - Help troubleshoot and resolve basic technical issue related to marketing automation platform; - Consult the users support team on ongoing marketing campaigns and help them resolve basic existing users-related issues. Core requirements - Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning and systemic approach. - Highly developed critical thinking and problem-solving skills. - Notable attention to detail, ensuring all campaigns meet the highest standards of quality and accuracy. - Strong commitment and an attentive, meticulous attitude toward every detail. - The ability to quickly learn and adapt to new technologies and changing environments. What We Offer Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City office Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Extra days off Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Retention Systems Manager | Junior. Execute daily marketing campaigns. Execute communication flows", "createdAt" : "2026-06-16T02:00:28.794", "lastUpdated" : "2026-06-16T13:55:49.873", "ingestTimestamp" : "2026-06-16T02:00:28.794", "mongoId" : "6a30853ef292fd229c077ea9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3057f7f292fd229cf3f32e", "title" : "Quality and Records Manager", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 89114.0, "max" : 127305.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States-New Jersey-Pennington", "locations" : [ "United States-New Jersey-Pennington" ], "timestamp" : "2026-06-16T08:59:06.361", "fingerprint" : "eb98b505920ee1bb27a1f00ab2139a9b710207f40dee3de63052e3f717cc29ef", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=784957", "externalId" : "784957", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pennington", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3281213,-74.7909992" } ], "locationText" : "Pennington, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Risk management" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Quality Management, Process Improvement, Risk Management", "majorSkillsList" : [ "Quality Management", "Process Improvement", "Risk Management" ], "coreResponsibilities" : "Serve as local leadership representative for quality office, Support implementation of Quality Management System (QMS), Advance culture of quality in partnership with area, Provide guidance to Project Managers on project plans, Identify best practices for projects, Coordinate with project quality managers on support needs, Transmit key project experience, Report QMS implementation to Quality Office, Report lessons learned to Quality Office, Report audit resolution strategies to Quality Office, Communicate QMS updates to leadership and staff, Communicate ILG updates to leadership and staff, Communicate Quality Office directives to leadership and staff, Communicate ILG directives to leadership and staff, Develop local area processes supporting QMS implementation, Update local area processes supporting QMS implementation, Develop local area processes supporting ILG requirements, Update local area processes supporting ILG requirements, Align local delivery processes with area leadership, Refine local delivery processes with area leadership, Develop new employee on-boarding program, Maintain new employee on-boarding program, Respond to staff questions on QMS policies, Respond to staff questions on QMS procedures, Identify local training opportunities, Identify local support opportunities", "teamCollaboration" : "Local leadership; Quality Office; Project teams; Area business group; Business Groups; Operations; Accounting; Marketing; Human Resources; Safety", "projectManagementSkills" : [ "Project Management Plan", "Quality Management Plan", "Risk Management Plan" ], "domainKnowledge" : "AEC consulting; Service delivery models; Client demands", "domainList" : [ "aec-consulting", "service-delivery-models", "client-demands" ], "domainSpecificKnowledge" : [ "AEC consulting", "Service delivery models", "Client demands" ], "continuousLearning" : "Continuous learning culture", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Leadership skills, Manage relationships with Area Leadership, Quality Office, and local project teams effectively, Resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble", "qualificationsPreferred" : "Experience in similar (AEC) consulting, Familiarity with service delivery models, Familiarity with client demands/requirements, Commitment to enhancing quality culture among local leadership and staff", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management, Process Improvement, Risk Management. Serve as local leadership representative for quality office. 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Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management, Process Improvement, Risk Management. Serve as local leadership representative for quality office. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management System, Continuous improvement, Risk management, Stakeholder management. Serve as local leadership representative for quality office. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. 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Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality management, Continuous improvement, Stakeholder management. Serve as local leadership representative for quality office. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management System, Process Improvement, Stakeholder Coordination. Serve as local leadership representative for quality. Support QMS implementation", "createdAt" : "2026-06-15T23:09:13.546", "lastUpdated" : "2026-06-16T08:54:12.786", "ingestTimestamp" : "2026-06-15T23:09:13.546", "mongoId" : "6a3057caf292fd229cf3e10f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 108500, "salaryAnnualMax" : 155500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "QMS implementation", "Audit resolution", "Process development", "Onboarding program development", "Leadership", "Self-awareness", "Quality Management System", "Process Improvement", "Stakeholder Coordination", "Quality management", "Process improvement", "Risk management", "Stakeholder management", "Project planning", "Quality planning", "Risk planning", "AEC industry" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3057fbf292fd229cf3f534", "title" : "Quality and Records Manager", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 89114.0, "max" : 127305.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States-New Jersey-Pennington", "locations" : [ "United States-New Jersey-Pennington" ], "timestamp" : "2026-06-16T08:56:22.324", "fingerprint" : "a348a0f910898be7decab560045a27fbde6bba60e5c61082bf9ec7621a57feeb", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=784957", "externalId" : "784957", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pennington", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3281213,-74.7909992" } ], "locationText" : "Pennington, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Risk management" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Quality Management, Process Improvement, Risk Management", "majorSkillsList" : [ "Quality Management", "Process Improvement", "Risk Management" ], "coreResponsibilities" : "Serve as local leadership representative for quality office, Support implementation of Quality Management System (QMS), Advance culture of quality in partnership with area, Provide guidance to Project Managers on project plans, Identify best practices for projects, Coordinate with project quality managers on support needs, Transmit key project experience, Report QMS implementation to Quality Office, Report lessons learned to Quality Office, Report audit resolution strategies to Quality Office, Communicate QMS updates to leadership and staff, Communicate ILG updates to leadership and staff, Communicate Quality Office directives to leadership and staff, Communicate ILG directives to leadership and staff, Develop local area processes supporting QMS implementation, Update local area processes supporting QMS implementation, Develop local area processes supporting ILG requirements, Update local area processes supporting ILG requirements, Align local delivery processes with area leadership, Refine local delivery processes with area leadership, Develop new employee on-boarding program, Maintain new employee on-boarding program, Respond to staff questions on policies, Respond to staff questions on procedures, Identify local training opportunities, Identify local support opportunities", "teamCollaboration" : "Cross-functional with area leadership; Local project teams; Quality Office; Area Leadership", "projectManagementSkills" : [ "Project Management Plan development", "Quality Management Plan development", "Risk Management Plan development" ], "domainKnowledge" : "AEC consulting; Service delivery models; Client demands", "domainList" : [ "aec-consulting", "service-delivery-models", "client-demands" ], "domainSpecificKnowledge" : [ "AEC consulting", "Service delivery models", "Client demands" ], "continuousLearning" : "Training and support monitoring", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Leadership skills, Manage relationships with Area Leadership, Quality Office, and local project teams effectively, Resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble", "qualificationsPreferred" : "Experience in similar (AEC) consulting, Familiarity with service delivery models, Familiarity with client demands/requirements, Commitment to enhancing quality culture among local leadership and staff", "remoteFriendly" : false, "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management, Process Improvement, Risk Management. Serve as local leadership representative for quality office. Support implementation of Quality Management System (QMS)", "createdAt" : "2026-06-15T23:08:58.597", "lastUpdated" : "2026-06-16T08:56:22.324", "ingestTimestamp" : "2026-06-15T23:08:58.597", "mongoId" : "6a3057fbf292fd229cf3f534", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 89114, "salaryAnnualMax" : 127305, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Leadership", "Quality Management", "Process Improvement", "Risk Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Risk management", "Project Management Plan development", "Quality Management Plan development", "Risk Management Plan development", "AEC consulting", "Service delivery models", "Client demands" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3057bdf292fd229cf3da00", "title" : "Quality and Records Manager", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 115500.0, "max" : 164500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Consulting in Houston, adjusted for seniority and company size." }, "location" : "United States-Texas-Houston", "locations" : [ "United States-Texas-Houston" ], "timestamp" : "2026-06-16T06:18:38.079", "fingerprint" : "5b82c57fedd10b7d002b6f0c5a571537a6a5f9d87df4d384e8781b98c878c626", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=785494", "externalId" : "785494", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Quality management, Records management, Process improvement", "majorSkillsList" : [ "Quality management", "Records management", "Process improvement" ], "coreResponsibilities" : "Serve as local leadership representative, Support QMS implementation, Advance quality culture, Provide guidance on project plans, Coordinate project quality managers, Report QMS implementation, Report lessons learned, Report audit resolution strategies, Communicate QMS updates, Communicate ILG updates, Communicate Quality Office directives, Communicate ILG directives, Develop local area processes, Update local area processes, Align local delivery processes, Refine local delivery processes, Develop onboarding program, Maintain onboarding program, Respond to staff questions, Respond to staff issues, Identify training opportunities, Monitor loss trends", "teamCollaboration" : "Area leadership; Quality Office; Local project teams; Business Groups; Operations; Accounting; Marketing; Human Resources; Safety", "projectManagementSkills" : [ "PMP", "QMP", "RMP" ], "domainKnowledge" : "Quality Management System (QMS); Integrated Logistics Group (ILG)", "domainList" : [ "quality-management-system-qms", "integrated-logistics-group-ilg" ], "domainSpecificKnowledge" : [ "Quality Management System (QMS)", "Integrated Logistics Group (ILG)" ], "qualificationsBasic" : "Leadership skills, Manage relationships, Resolve conflicts, Mitigate risk, Reinforce quality messaging, Reinforce risk management messaging, Understand reporting systems, Understand core quality processes, Fulfill project responsibilities, Provide ethical direction", "qualificationsPreferred" : "Experience in AEC consulting, Familiarity with service delivery models, Familiarity with client demands, Enhancing quality culture", "remoteFriendly" : false, "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality management, Records management, Process improvement. Serve as local leadership representative. Support QMS implementation", "createdAt" : "2026-06-15T23:08:39.389", "lastUpdated" : "2026-06-16T06:18:38.079", "ingestTimestamp" : "2026-06-15T23:08:39.389", "mongoId" : "6a3057bdf292fd229cf3da00", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 164500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Leadership", "Quality management", "Records management", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "PMP", "QMP", "RMP", "Quality Management System (QMS)", "Integrated Logistics Group (ILG)" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cf60b74d8ee00a0a8f0c9", "title" : "Medical Record Technician", "company" : "Siloam Hospitals Group", "industry" : "Hospital And Health Care", "salary" : { "min" : 4.8E7, "max" : 7.2E7, "currency" : "IDR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Medical Record Technician salaries in Balikpapan, Indonesia, for Siloam Hospitals Group in the Healthcare industry, based on 2024-2025 market data." }, "location" : "Balikpapan, Kalimantan Timur, ID", "locations" : [ "Balikpapan, Kalimantan Timur", "ID" ], "timestamp" : "2026-06-15T12:33:59.135", "fingerprint" : "72b17c6699a6018230b69413f9acd86c24b6f78956af5a4bba46e215639bed14", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SiloamCareers/6000000001151931-medical-record-technician", "externalId" : "6000000001151931", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Balikpapan", "state" : "Kalimantan Timur", "country" : "Indonesia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "-1.2398711,116.8593379" } ], "locationText" : "Balikpapan, Kalimantan Timur, Indonesia", "employmentType" : "FULL_TIME", "minimumEducation" : "Diploma (D3)", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Data entry", "Record maintenance" ], "hardSkillsList" : [ "Coding diagnoses", "Coding procedures", "Statistical data processing", "Data analysis" ], "hardSkills" : [ { "name" : "Coding diagnoses", "level" : "intermediate" }, { "name" : "Coding procedures", "level" : "intermediate" }, { "name" : "Statistical data processing", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Medical records, Health information, Coding", "majorSkillsList" : [ "Medical records", "Health information", "Coding" ], "coreResponsibilities" : "Compile medical record files, Code disease diagnoses, Code medical procedures, Arrange patient medical record files, Classify disease diagnoses, Classify surgical procedures, Classify medical procedures, Input disease diagnosis codes, Input surgical procedure codes, Input medical action codes, Ensure completeness of forms, Process statistical data, Check completeness of primary data, Implement procedures and practices, Attend training, Collect data, Document needed reports, Make needed reports", "teamCollaboration" : "Relevant departments; Authorities", "domainKnowledge" : "ICD-10; ICD-9CM", "domainList" : [ "icd-10", "icd-9cm" ], "domainSpecificKnowledge" : [ "ICD-10", "ICD-9CM" ], "toolProficiency" : [ "EHR systems", "INA CBG's application" ], "documentationSkills" : "Medical record documentation", "continuousLearning" : "Attending training", "outcomesObjectives" : "Support achievement of hospital wide indicators; Support achievement of department targets; Support achievement of unit targets", "qualificationsBasic" : "Diploma (D3) Degree, Medical Records and Health Information", "qualificationsPreferred" : "Experience with EHR systems, Data entry experience, Maintaining patient records experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "•Compile medical record files and carry out coding of disease diagnoses and other medical procedures to ensure neatness of documentation in order to provide information to relevant departments who need it and process statistical data on patient medical records to be used as basic material for internal and/or external reporting of the Hospital •Arrange patient medical record files according to a predetermined structure to increase the efficiency of medical services •Classifying disease diagnoses based on ICD-10, surgical procedures, and medical procedures based on ICD-9CM so that the coding process is in accordance with applicable international standards •Inputting disease diagnosis codes, surgical procedures and other medical actions into the Hospital information system and/or INA CBG's application so that they can be accessed by departments and/or authorities who need them •Ensure the completeness of forms and their filling to serve as the basis for quantitative analysis of medical records •Process statistical data from outpatient and inpatient medical records as a basis for daily, monthly, annual reports and incidental reports according to request •Checking the completeness of primary data before, during and after treatment to be used as a reference for disease history and patient visit statistics •Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets •Diploma (D3) Degree from Medical Records and Health Information. •Medical Records and Health Information. •Experience with EHR systems, data entry, and maintaining patient records is valuable. •Strong attention to detail for accurate data entry and record maintenance. •Excellent organizational skills for managing large volumes of medical records and ensuring efficient retrieval and storage. •Ability to handle sensitive patient information with discretion and maintain confidentiality. ## Qualifications •Diploma (D3) Degree from Medical Records and Health Information. •Experience with EHR systems, data entry, and maintaining patient records is valuable. •Strong attention to detail for accurate data entry and record maintenance. •Excellent organizational skills for managing large volumes of medical records and ensuring efficient retrieval and storage. •Ability to handle sensitive patient information with discretion and maintain confidentiality. ## Additional Information [BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.", "summaryDescription" : "Medical Record Technician at Siloam Hospitals Group. Skills: Medical records, Health information, Coding. Compile medical record files. Code disease diagnoses", "postedDate" : "2026-06-13T04:30:53.000", "createdAt" : "2026-06-13T22:38:56.208", "lastUpdated" : "2026-06-15T12:33:59.135", "ingestTimestamp" : "2026-06-13T22:38:56.208", "mongoId" : "6a2cf60b74d8ee00a0a8f0c9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Coding diagnoses", "Coding procedures", "Statistical data processing", "Data analysis", "Medical records", "Health information", "Coding", "Data entry", "Record maintenance", "ICD-10", "ICD-9CM", "EHR systems", "INA CBG's application" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94c974d8ee00a098b913", "title" : "Werkstudent (all genders) IP-Management & Fristensteuerung", "company" : "CMBlu Energy AG", "industry" : "Climate Tech", "salary" : { "min" : 38000.0, "max" : 48000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for entry-level positions in Germany, with adjustments for the climate tech industry and the specific location of Alzenau." }, "location" : "Alzenau, Bavaria, Germany", "locations" : [ "Alzenau", "Bavaria", "Germany" ], "timestamp" : "2026-06-15T09:09:20.354", "fingerprint" : "5c0f3c67cb47f3792e36c8a6d93a1122ba38e60737f24fee944fff6d174c959d", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://boards.eu.greenhouse.io/cmbluenergyag/jobs/4863348101?gh_jid=4863348101", "externalId" : "4863348101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Alzenau", "state" : "Bavaria", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0858680,9.0813749" } ], "locationText" : "Alzenau, Bavaria, Germany", "professionalSkills" : [ "Fristensteuerung", "Prozessgestaltung", "Prozessoptimierung" ], "hardSkillsList" : [ "Arbeitnehmererfindungsgesetz" ], "hardSkills" : [ { "name" : "Arbeitnehmererfindungsgesetz", "level" : "intermediate" } ], "majorSkills" : "IP-Management, Fristensteuerung, Dokumentation", "majorSkillsList" : [ "IP-Management", "Fristensteuerung", "Dokumentation" ], "coreResponsibilities" : "Eigenverantwortliche Steuerung Fristen, Überwachung Fristen, Sicherstellung fristgerechter Kommunikation, Abstimmung erforderlicher Maßnahmen, Selbstständige Bearbeitung Dokumente, Proaktives Einfordern fehlender Informationen, Nachverfolgen fehlender Informationen, Pflege Fristenlisten, Pflege Übersichtslisten, Identifikation Verbesserungspotenzialen, Mitgestaltung effizienterer Prozesse, Unterstützung Dokumentation Patentrecherchen, Aufbereitung Patentrecherchen, Mitwirkung Automatisierung Prozessen", "domainKnowledge" : "Arbeitnehmererfindergesetz; Batterietechnologie", "domainList" : [ "arbeitnehmererfindergesetz", "batterietechnologie" ], "domainSpecificKnowledge" : [ "Arbeitnehmererfindergesetz", "Batterietechnologie" ], "toolProficiency" : [ "Excel", "Digitale Tools" ], "documentationSkills" : "Dokumentation; Aufbereitung", "continuousLearning" : "Weiterentwicklungsmöglichkeiten; Regelmäßige Schulungen; Spannende Projekte", "problemSolvingSkills" : "Identifikation Verbesserungspotenzialen; Mitgestaltung effizienterer Prozesse", "qualificationsBasic" : "Laufendes Studium, Strukturierte, präzise, zuverlässige Arbeitsweise, Hohes Verantwortungsbewusstsein, Verbindlichkeit im Umgang mit Fristen, Interesse an rechtlichen Fragestellungen, Organisationsstärke, Verständnis für klare, effiziente Prozesse, Sicherer Umgang mit Excel, Umgang mit digitalen Tools, Motivation, Prozesse aktiv weiterzuentwickeln", "qualificationsPreferred" : "Idealerweise Interesse an technologischen Innovationen, Idealerweise im Bereich Arbeitnehmererfindungen", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "CMBlu Energy befindet sich auf der spannenden Reise hin zu einem globalen Cleantech-Unternehmen. Unsere Mission: Unbegrenzte Energiespeicherung nach dem Vorbild der Natur ermöglichen – und das für alle, weltweit. Was sind SolidFlow-Batterien?   SolidFlow-Batterien speichern Energie in organischen Molekülen. Der Verzicht auf explosive Materialien macht sie sicher, der Einsatz von sozial und ökologisch konfliktfreien Rohstoffen nachhaltig und die nahezu unbegrenzte Materialverfügbarkeit skalierbar und günstig in der Beschaffung. Das macht unsere patentierte SolidFlow-Technologie zu einem Gamechanger im Aufbau eines globalen klimaneutralen Energiesystems. Vom Start-up zum Scale-up: Gemeinsam packen wir es an   CMBlu Energy entwickelt sich von einem Start-up mit Forschungsschwerpunkt zu einem produzierenden Scale-up, das sich auf dem Sprung in die Serienproduktion befindet. An diesem Ziel arbeiten rund 250 Mitarbeiterinnen und Mitarbeiter bei CMBlu Energy. Unser Hauptsitz ist in Alzenau nähe Frankfurt, mit einer Zweigstelle in Obernburg. Hinzu kommen Tochtergesellschaften in Athen, Griechenland und Petaluma, USA.   Deine Aufgaben Eigenverantwortliche Steuerung und Überwachung von Fristen im Kontext des Arbeitnehmererfindergesetzes (ArbEG) Sicherstellung der fristgerechten Kommunikation sowie Abstimmung erforderlicher Maßnahmen mit internen Ansprechpartner*innen Selbstständige Bearbeitung standardisierter, fristgebundener Dokumente Proaktives Einfordern und Nachverfolgen fehlender Informationen Pflege und kontinuierliche Weiterentwicklung von Fristen- und Übersichtslisten Identifikation von Verbesserungspotenzialen und aktive Mitgestaltung effizienterer Prozesse Optional: Unterstützung bei der Dokumentation und Aufbereitung von Patentrecherchen Optional: Mitwirkung an der Automatisierung bestehender Prozesse Dein Profil Laufendes Studium, z. B. Wirtschaftsingenieurwesen, Wirtschaftsinformatik, Ingenieurwissenschaften, BWL, Wirtschaftsrecht oder vergleichbar Ausgeprägte strukturierte, präzise und zuverlässige Arbeitsweise Hohes Verantwortungsbewusstsein und Verbindlichkeit im Umgang mit Fristen Interesse an rechtlichen Fragestellungen, idealerweise im Bereich Arbeitnehmererfindungen Organisationsstärke sowie ein gutes Verständnis für klare, effiziente Prozesse Sicherer Umgang mit Excel und digitalen Tools Motivation, Prozesse aktiv weiterzuentwickeln und zu verbessern Idealerweise Interesse an technologischen Innovationen, z. B. im Bereich Batterietechnologie Unsere Benefits bei CMBlu Energy AG für Dich: VSOP-Programm: Mit unserem Virtual Stock Option Program (VSOP) kannst du am Erfolg der CMBlu Energy AG teilhaben und vom Wachstum unseres Unternehmens profitieren. Deutschland-Ticket: Wir übernehmen komplett das Deutschland-Bahn-Ticket, damit du nachhaltig und komfortabel reisen kannst. Bedeutungsvolle Arbeit: Arbeite an der Entwicklung unserer innovativen Organic-SolidFlow-Batterie, die einen wichtigen Beitrag zur nachhaltigen Energienutzung und -speicherung leisten. Remote-Arbeit: Abhängig vom Aufgabenbereich bieten wir die Möglichkeit, teilweise remote zu arbeiten, wenn es die Position zulässt. Weiterentwicklungsmöglichkeiten: Wir fördern deine persönliche und berufliche Weiterentwicklung durch regelmäßige Schulungen und spannende Projekte. Faires Gehalt: Wir bieten ein wettbewerbsfähiges und faires Gehalt, das deine Leistung anerkennt. Unsere Werte: Bei CMBlu Energy AG stehen Verlässlichkeit, Innovation und Unermüdlichkeit im Mittelpunkt unserer Zusammenarbeit. Wenn du bereit bist, dich neuen Herausforderungen zu stellen und Innovationen voranzutreiben, wollen wir von dir hören! Bei CMBlu Energy AG arbeitest du mit einem leidenschaftlichen Team zusammen, das sich für Spitzenleistungen und kontinuierliche Verbesserungen einsetzt. Bewirb dich jetzt und sei ein Teil unserer spannenden Reise. Wir freuen uns darauf, dich in unserem Team willkommen zu heißen!", "summaryDescription" : "Werkstudent (all genders) IP-Management & Fristensteuerung at CMBlu Energy AG. Skills: IP-Management, Fristensteuerung, Dokumentation. Eigenverantwortliche Steuerung Fristen. Überwachung Fristen", "postedDate" : "2026-06-14T09:40:49.178", "createdAt" : "2026-06-14T09:40:49.178", "lastUpdated" : "2026-06-15T09:09:20.354", "ingestTimestamp" : "2026-06-14T09:40:49.178", "mongoId" : "6a2c94c974d8ee00a098b913", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Arbeitnehmererfindungsgesetz", "IP-Management", "Fristensteuerung", "Dokumentation", "Prozessgestaltung", "Prozessoptimierung", "Arbeitnehmererfindergesetz", "Batterietechnologie", "Excel", "Digitale Tools" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca60774d8ee00a09b917b", "title" : "Client Retentions Manager", "company" : "PHMG", "industry" : "Media", "salary" : { "min" : 35000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T04:25:04.603", "fingerprint" : "1cf62f22bd35e55b7b19688731c64bcabd64098940505e4203b6b542e3c67543", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.phmg.com/open-positions/?gh_jid=8584050002", "externalId" : "8584050002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Client retention", "Value identification", "Contract renewals", "Service enhancements", "Long-term partnerships" ], "softSkillsList" : [ "Problem-solving", "Influencing decisions" ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Influencing decisions" } ], "majorSkills" : "Client retention, Revenue generation, Relationship management", "majorSkillsList" : [ "Client retention", "Revenue generation", "Relationship management" ], "coreResponsibilities" : "Manage B2B clients, Retain B2B clients, Build lasting relationships, Identify opportunities for value, Handle retention conversations, Investigate client concerns, Resolve client concerns, Develop understanding of products, Develop understanding of services, Collaborate with internal teams, Ensure seamless client experience, Maintain accurate records, Update activity in CRM, Achieve retention objectives, Exceed retention objectives, Achieve revenue objectives, Exceed revenue objectives", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Audio branding", "domainList" : [ "audio-branding" ], "domainSpecificKnowledge" : [ "Audio branding" ], "toolProficiency" : [ "CRM systems" ], "communicationSkills" : "Client consultation; Retention conversations", "continuousLearning" : "Ongoing training; Development opportunities; Progression opportunities", "problemSolvingSkills" : "Problem solving", "outcomesObjectives" : "Exceed retention objectives; Exceed revenue objectives", "qualificationsBasic" : "B2B sales experience, Account management experience, Retention experience, Customer success experience, Relationship-building skills, Negotiation skills, Excellent verbal communication, Excellent written communication, Commercially driven mindset, Customer-focused mindset, Manage multiple priorities, Handle challenging conversations, Objection management, Organisational skills, Attention to detail, Proactive problem solving, Proactive client engagement", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Client Retentions Manager \uD83D\uDCCD Old Trafford, Manchester \uD83D\uDCB0 £35,000 basic salary + uncapped commission (£62,000+ OTE) \uD83D\uDD52 North American shift pattern | 4 or 4.5-day working week options available | 1 day remote working per week About PHMG PHMG is the world's leading audio branding agency, helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998, we've grown into a global organisation serving nearly 40,000 clients across more than 50 countries. Our client portfolio spans internationally recognised brands including Coca-Cola, Samsung, Adidas and Audi, as well as thousands of growing businesses worldwide. Through a combination of creativity, technology and commercial expertise, we help organisations transform how they communicate with their customers. In 2025, PHMG became employee owned, marking an exciting milestone in our journey. This means our people have a direct stake in our future success, reinforcing our commitment to innovation, collaboration and long-term growth. With over 800 colleagues across six international locations and a King's Award for Enterprise recognising our achievements in innovation and growth, there has never been a better time to join PHMG. The Opportunity We're looking for a commercially minded Client Retentions Manager to join our North American division and play a key role in protecting and developing our existing client relationships. This is not a traditional customer service position. You'll take ownership of a portfolio of business clients, building strong relationships, understanding their objectives and identifying opportunities to retain, renew and expand their services with PHMG. Success in this role comes from balancing exceptional relationship management with strong commercial awareness. You'll act as a trusted advisor to clients while confidently navigating conversations around contract renewals, service enhancements and long-term partnerships. If you're a natural communicator who enjoys problem-solving, influencing decisions and delivering positive client outcomes, we'd love to hear from you. Key Responsibilities Manage and retain a portfolio of B2B clients across the North American market Build lasting relationships through regular client engagement and consultation Identify opportunities to increase client value through additional products and services Handle retention conversations with confidence and professionalism Investigate and resolve client concerns, delivering positive outcomes for both the client and the business Develop an in-depth understanding of PHMG's product suite and service offering Collaborate closely with internal teams to ensure a seamless client experience Maintain accurate records and activity updates within CRM systems Consistently achieve and exceed retention and revenue objectives What We're Looking For Previous experience in a B2B sales, account management, retention or customer success environment Strong relationship-building and negotiation skills Excellent verbal and written communication abilities Commercially driven with a customer-focused mindset Ability to manage multiple priorities in a fast-paced environment Confident handling challenging conversations and objection management Strong organisational skills and attention to detail A proactive approach to problem solving and client engagement What's In It For You? Complimentary PureGym membership after three months 23 days annual leave plus bank holidays, increasing with service Additional half-day leave for your birthday Enhanced maternity, paternity and adoption packages Two paid volunteering days each year Life insurance and critical illness cover Free breakfast and fresh fruit daily On-site barber and beauty services Car valeting service Employee Assistance Programme Ongoing training, development and progression opportunities Additional lifestyle and wellbeing benefits Join a global, employee-owned organisation where your success contributes directly to the future growth of the business. #LI-CL1", "summaryDescription" : "Client Retentions Manager at PHMG. Skills: Client retention, Revenue generation, Relationship management. Manage B2B clients. Retain B2B clients", "postedDate" : "2026-06-14T20:11:41.409", "createdAt" : "2026-06-14T20:11:41.409", "lastUpdated" : "2026-06-16T04:25:04.603", "ingestTimestamp" : "2026-06-14T20:11:41.409", "mongoId" : "6a2ca60774d8ee00a09b917b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Influencing decisions", "Client retention", "Revenue generation", "Relationship management", "Value identification", "Contract renewals", "Service enhancements", "Long-term partnerships", "Audio branding", "CRM systems" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c692274d8ee00a09062ae", "title" : "Product Manager, Monetization & Retention", "company" : "Sarvam", "industry" : "Product", "salary" : { "min" : 2750000.0, "max" : 4250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Senior Product Manager, Monetization & Retention in Bengaluru, India, with adjustments for the technology industry and company size." }, "location" : "Bengaluru", "locations" : [ "Bengaluru" ], "timestamp" : "2026-06-16T02:31:33.310", "fingerprint" : "41b365ff25a3122f0c5a31f4c79967d5121c6eabb75e359305881585769fbcc4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sarvam/6390e602-7b98-4700-baa9-ced5be8b1651/application", "externalId" : "6390e602-7b98-4700-baa9-ced5be8b1651", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Pricing strategy", "Lifecycle marketing", "Subscription management", "Billing infrastructure", "Retention strategy", "Churn reduction", "Payment recovery", "Affiliate programs", "Loyalty mechanics" ], "hardSkillsList" : [ "Metering", "Billing", "Plans", "Pricing", "Subscriptions", "Expiry", "Coupons", "Wallet management", "Coupon management", "GST compliance", "Renewal mechanics", "Payment processing", "Dunning", "Win-back offers", "Affiliate models", "Loyalty mechanics" ], "hardSkills" : [ { "name" : "Metering", "level" : "intermediate" }, { "name" : "Billing", "level" : "intermediate" }, { "name" : "Plans", "level" : "intermediate" }, { "name" : "Pricing", "level" : "intermediate" }, { "name" : "Subscriptions", "level" : "intermediate" }, { "name" : "Expiry", "level" : "intermediate" }, { "name" : "Coupons", "level" : "intermediate" }, { "name" : "Wallet management", "level" : "intermediate" }, { "name" : "Coupon management", "level" : "intermediate" }, { "name" : "GST compliance", "level" : "intermediate" }, { "name" : "Renewal mechanics", "level" : "intermediate" }, { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Dunning", "level" : "intermediate" }, { "name" : "Win-back offers", "level" : "intermediate" }, { "name" : "Affiliate models", "level" : "intermediate" }, { "name" : "Loyalty mechanics", "level" : "intermediate" } ], "majorSkills" : "Monetization, Retention, Pricing, Billing", "majorSkillsList" : [ "Monetization", "Retention", "Pricing", "Billing" ], "coreResponsibilities" : "Design pricing architecture, Build pricing tiers, Run pricing experiments, Decide product pricing, Own metering logic, Own billing logic, Own invoicing logic, Own expiry logic, Work with platform engineering on wallet, Work with platform engineering on coupons, Work with platform engineering on GST, Work with platform engineering on Razorpay/UPI flows, Work with platform engineering on renewal mechanics, Build retention playbook, Diagnose user drop-off points, Ship in-product interventions, Ship off-product interventions, Reduce involuntary churn, Design first-time payer conversion strategies, Design repeat purchase value growth strategies, Stand up loyalty mechanics, Build affiliate models", "teamCollaboration" : "Platform teams; Growth teams; Product teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Sovereign AI; AI for India; Full-stack AI platform", "domainList" : [ "sovereign-ai", "ai-for-india", "full-stack-ai-platform" ], "domainSpecificKnowledge" : [ "Sovereign AI", "AI for India", "Full-stack AI platform" ], "toolProficiency" : [ "Razorpay", "UPI" ], "innovationCreativity" : "Pricing experiments; New monetization motions; Loyalty experiments", "problemSolvingSkills" : "Diagnose churn; Troubleshoot payment failures", "outcomesObjectives" : "Turn one-time users into repeat payers; Turn repeat payers into long-term revenue; Move needle on LTV; Reduce involuntary churn", "qualificationsBasic" : "5+ years in product management, 2-3 years owning monetization, subscriptions, or growth at a startup, Shipped pricing changes and lived with results, Reduced churn before, Understand on-app interventions, Understand off-app interventions, Clear thinker on first-time payer conversion vs repeat purchase economics, Pull SQL yourself", "qualificationsPreferred" : "Debated Lago vs Orb vs Stripe Billing, Can talk specifics on churn reduction", "rawDescription" : "About Sarvam Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC. About the Role We're building India's sovereign AI platform across API, Agents, Creator Studio, and consumer products. Revenue is no longer a side conversation. It's the conversation. We need a PM who owns the full monetization stack: how we price, how we bill, how we keep users paying, and how we win them back when they don't. This role sits at the intersection of pricing strategy, billing infrastructure, and lifecycle marketing. You'll work closely with platform, growth, and product teams to turn one-time users into repeat payers and repeat payers into long-term revenue. What You’ll Do - Plans, pricing, and packaging. Design the pricing architecture across our products. Build tiers that map to user willingness to pay. Run pricing experiments. Decide what's free, what's metered, what's locked behind a plan. - Subscription and billing systems. Own the metering, billing, invoicing, and expiry logic. Work with platform engineering on the wallet, coupons, GST, Razorpay/UPI flows, and renewal mechanics. Make sure the plumbing scales as we add products. - Retention and churn. Build the playbook for keeping users. Diagnose where they drop off. Ship in-product interventions (paywalls, nudges, downgrade flows, win-back offers) and off-product ones (lifecycle email, WhatsApp, payment recovery). Reduce involuntary churn from failed payments. - First-time vs repeat monetization. Design distinct strategies for converting first-time payers and growing repeat purchase value. These are different problems. We expect you to treat them that way. - Loyalty and affiliate programs. Stand up loyalty mechanics that move the needle on LTV. Build affiliate and partnership models where they make sense for our distribution. What We’re Looking For - 5+ years in product management with at least 2-3 years owning monetization, subscriptions, or growth at a startup - You've shipped pricing changes and lived with the results. You know what worked and what blew up - Deep working knowledge of metering, billing, plans, pricing, subscriptions, expiry, and coupons. You've debated Lago vs Orb vs Stripe Billing and have opinions - You've reduced churn before and can talk specifics: cohorts, triggers, interventions, win-back rates - You understand both on-app interventions (paywalls, upsells, downgrade flows) and off-app interventions (lifecycle messaging, payment retries, dunning) - Clear thinker on first-time payer conversion vs repeat purchase economics. You don't conflate the two - Numbers at your fingertips. You don't open a deck without the latest cohort data. ARPU, LTV, payback, retention curves, dunning recovery rates: you live in these dashboards and pull SQL yourself when you need to Why this role? - Real ownership. You won't be one of ten PMs fighting over a roadmap slot. You own monetization across the company. The pricing page, the billing stack, the retention playbook: yours to shape. - Move metrics at scale. Sarvam's products touch the entire Indian AI ecosystem. Our products span across offering models, APIs, applications. - The best product team you'll work with. Sharp operators from the best product orgs in India. People who ship weekly, argue hard, and ship harder. You'll be pushed and you'll grow fast. - AI at the frontier. You'll sit next to researchers building India's foundation models. Access to the latest cutting-edge models, internal research, and a team that genuinely understands how this technology works. - Independence to bet big. If you have a thesis on pricing, loyalty, or a new monetization motion, bring it. We give PMs room to run their own experiments and own the outcomes, good or bad. - The standard startup perks. Competitive cash, meaningful equity, top-tier health insurance, great Bangalore office. And if you win internal hackathons, you get a PS5. Why Sarvam? Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact. - Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar - High ownership and high impact, from day one - Everything we do is AI-first, from the way we build and ship to the way we think about problems - You can work on problems that could change how an entire country learns, works, and communicates If you want to work on problems at the frontier of AI in India, Sarvam is the place to be. ", "summaryDescription" : "Product Manager, Monetization & Retention at Sarvam. Skills: Monetization, Retention, Pricing, Billing. Design pricing architecture. Build pricing tiers", "createdAt" : "2026-06-14T21:49:00.353", "lastUpdated" : "2026-06-16T02:31:33.310", "ingestTimestamp" : "2026-06-14T21:49:00.353", "mongoId" : "6a2c692274d8ee00a09062ae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Metering", "Billing", "Plans", "Pricing", "Subscriptions", "Expiry", "Coupons", "Wallet management", "Coupon management", "GST compliance", "Renewal mechanics", "Payment processing", "Dunning", "Win-back offers", "Affiliate models", "Loyalty mechanics", "Monetization", "Retention", "Pricing strategy", "Lifecycle marketing", "Subscription management", "Billing infrastructure", "Retention strategy", "Churn reduction", "Payment recovery", "Affiliate programs", "Roadmap planning", "Sovereign AI", "AI for India", "Full-stack AI platform", "Razorpay", "UPI" ], "skillCount" : 32, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30508cf292fd229cef1d7b", "title" : "Senior Product Designer - Engagement & Retention", "company" : "BRL Studio", "industry" : "Brand", "salary" : { "min" : 120000.0, "max" : 150000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T10:28:14.489", "fingerprint" : "975bca3ff3756016b575b530d469782d6fc19c6beab89ab4e5169e2b9eb323df", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Brodie%20Rec%20League/326e8637-506b-4bcf-aab1-83cb466872ae/application", "externalId" : "326e8637-506b-4bcf-aab1-83cb466872ae", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Figma", "professionalSkills" : [ "Systems thinking", "Visual design", "Product design" ], "hardSkillsList" : [ "Prototyping", "Design systems" ], "hardSkills" : [ { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" } ], "majorSkills" : "Engagement design, Retention design, Gamification design", "majorSkillsList" : [ "Engagement design", "Retention design", "Gamification design" ], "coreResponsibilities" : "Design progression systems, Design XP economy, Design badge and archetype systems, Design weekly challenge system, Design reward loops, Run liveops design cadence, Work liveops rhythm, Own notification strategy, Design notification system, Design game-day flows, Grow push opt-in, Design end-to-end user flows, Own home dashboard, Create high-fidelity screens, Work with engineering for implementation, Conduct design QA, Iterate based on data, Maintain and extend component library, Ensure brand consistency, Create reusable patterns", "teamCollaboration" : "Work with Product Design Director; Work with CEO; Work with Engineering team; Partner with lifecycle/CRM team; Collaborate with 3D asset pipeline", "projectManagementSkills" : [ "Roadmap" ], "domainKnowledge" : "Sports brand; Adult recreational basketball; Mobile app design; Gamification; Progression systems; Reward systems; Loyalty programs; Retention features; Notification strategy; LiveOps", "domainList" : [ "sports-brand", "adult-recreational-basketball", "mobile-app-design", "gamification", "progression-systems", "reward-systems", "loyalty-programs", "retention-features", "notification-strategy", "liveops" ], "domainSpecificKnowledge" : [ "Sports brand", "Adult recreational basketball", "Mobile app design", "Gamification", "Progression systems", "Reward systems", "Loyalty programs", "Retention features", "Notification strategy", "LiveOps" ], "toolProficiency" : [ "Figma", "Mixpanel", "Amplitude", "Cursor", "Claude", "Lovable" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document design decisions", "continuousLearning" : "Professional development budget", "innovationCreativity" : "AI-Native Mindset", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Hard Fall 2026 launch deadline; Keep athletes connected; Multiply output with AI; Increase speed without compromising quality; CTR up; Fatigue and unsubscribes down", "qualificationsBasic" : "5+ years product design experience, Taken progression/reward/loyalty/retention features from concept to launch, Expert-level Figma skills, Fluent in engagement metrics, Portfolio demonstrating end-to-end product design, Prototyping skills for complex product experiences, Experience in fast-paced environments, Excellent visual design skills, Communication skills", "qualificationsPreferred" : "Experience optimizing notification performance, Experience with Cursor, VS Code, or front-end prototyping, Experience working directly with mobile engineers", "remoteFriendly" : false, "rawDescription" : "Type: Full-time Location: Toronto, ON Salary: $120,000 - $150,000 CAD Annually Reports To: Product Design Director COMPANY OVERVIEW BRL Studio® is the in-house creative agency for Brodie Rec. League, supporting a rapidly growing sports brand operating across 20+ North American cities and serving more than 50,000 athletes. Brodie Rec. League is more than a basketball league, it’s a community. As one of North America’s fastest-growing sports brands, Brodie League is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community. Our mission is to make every league night the best night of the week for our athletes. ROLE OVERVIEW We’re looking for a Senior Product Designer to own the design of the Brodie app’s engagement and retention layer. You'll design progression systems including XP, levels, badges, archetypes, challenges, rewards, and re-engagement experiences that keep athletes connected to the league between game nights. This is a high-impact role with ownership of one of the most important product initiatives on our roadmap and a hard Fall 2026 launch deadline. You’ll work directly with our Product Design Director, CEO, and app Engineering team in fast product cycles - taking features from problem to wireframe to high-fidelity prototype to shipped product, then iterating based on real player behaviour. The right person is a systems thinker who designs fast, communicates clearly, and uses modern tools - including AI - to multiply their output. CORE RESPONSIBILITIES Gamification, XP & Challenges (Primary Focus) The progression layer that turns every game, post, and check-in into a reason to come back. - Design the XP economy: points, levels, tiers, and unlockables - including earn rates, decay, season resets, and anti-gaming protection - Design the badge and archetype systems, including art direction with our 3D asset pipeline - Design the weekly challenge / quest system: personal quests, weekly goals, city-vs-city challenges, streak mechanics, leaderboards, and challenge invites - Design reward loops: milestones, partner rewards, and membership & loyalty integration - Run a liveops design cadence: weekly challenge refreshes, seasonal events, limited-time drops - Work our LiveOps rhythm: weekly player / captain / team health-score reviews feed what you design and ship next Push Notifications & Re-Engagement - Own notification strategy and the notification design system: triggers, copy patterns, deep links, segmentation, and quiet hours - Design game-day flows (reminders, score drops, post-game stat pop-ups) and challenge/streak triggers - Grow push opt-in and keep notification health strong (CTR up, fatigue and unsubscribes down) - Partner with our lifecycle / CRM team so push, email, and in-app messaging behave as one system Mobile App Design - Design end-to-end user flows for new features (onboarding, social activity feed, messaging, events, game film) - Own the home dashboard — awards, badges, challenges, and activity feed - Create high-fidelity screens and interactive prototypes; work with engineering for pixel-perfect implementation - Conduct design QA on TestFlight and staging builds - Iterate based on behavioural data, session analytics, and player feedback Design System & Brand Consistency - Maintain and extend our component library in Figma - including new gamification surfaces (badges, challenge cards, shareable graphics) - Ensure brand consistency across all digital product - Create reusable patterns and templates that scale; document design decisions and standards REQUIREMENTS - 5+ years of product design experience on mobile-first consumer apps with real users at scale - You've taken progression, reward, loyalty, or retention features from concept to launch and can speak to the results they achieved - Expert-level Figma skills (components, auto-layout, prototyping, design systems) - Fluent in engagement metrics — D1/D7/D30 retention, DAU/WAU, opt-in rates, funnel analysis (Mixpanel, Amplitude, or similar) - Strong portfolio demonstrating end-to-end product design (not just UI skins) — include at least one progression or retention system case study - Strong prototyping skills for communicating complex product experiences - Experience working in fast-paced, startup or high-growth environments - Excellent visual design skills - typography, layout, color, spacing - Strong communication skills - written and verbal - AI-Native Mindset: You actively use AI to accelerate research, ideation, prototyping, documentation, and collaboration, including working with tools such as Cursor, Claude, Lovable, and other emerging AI-powered workflows. - You constantly looking for ways to automate repetitive work and increase speed without compromising quality. Strongly Preferred - Background in sports betting / iGaming, or streak-and-progression consumer apps - Liveops experience: seasonal events, battle passes, daily / weekly quest systems - Motion design skills (Lottie, Rive, After Effects) - reward moments and badge reveals should feel earned - Experience optimizing notification performance and engagement at scale - Experience with Cursor, VS Code, or front-end prototyping (HTML/CSS/React) - Experience working directly with mobile engineers COMPENSATION The expected annual compensation range for this role is between $120,000 and $150,000 CAD. Compensation is based on skills, experience, qualifications, internal equity, and business needs. The compensation range may be adjusted in the future. WHY JOIN BRODIE REC LEAGUE - Work on a product that 50,000+ athletes interact with every week - your designs directly shape how athletes engage with the league, both on and off the court - Own a product initiative that sits at the center of athlete engagement, retention, and long-term growth - Mentorship from a multidisciplinary Product Design Director with deep experience across design, creative, and technical domains - and a track record of building and developing strong design teams - A brand people care about. Brodie has built something rare - a passionate community and a brand that resonates far beyond league night. - Comprehensive health and wellness plan - Access to a yearly Brodie takeover of the Toronto Raptors court - Professional development budget - Details regarding our full benefits package will be provided during the interview process ARTIFICIAL INTELLIGENCE DISCLOSURE Artificial intelligence may be used in the recruitment and selection process, including to screen, assess, or evaluate applicants. POSITION STATUS This job posting is for a new position at Brodie Rec League. APPLICATION PROCESS Interested candidates should apply by submitting their resume and portfolio through the designated application platform. Applications without a portfolio showcasing relevant product design work will not be considered. COMMITMENT TO INCLUSION We know through experience that different ideas, perspectives, and backgrounds foster stronger and more creative teams. We strive to create organizations that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to Brodie Rec League.", "summaryDescription" : "Senior Product Designer - Engagement & Retention at BRL Studio. Skills: Engagement design, Retention design, Gamification design. Design progression systems. Design XP economy", "createdAt" : "2026-06-16T00:24:23.618", "lastUpdated" : "2026-06-16T10:28:14.489", "ingestTimestamp" : "2026-06-16T00:24:23.618", "mongoId" : "6a30508cf292fd229cef1d7b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Prototyping", "Design systems", "Engagement design", "Retention design", "Gamification design", "Systems thinking", "Visual design", "Product design", "Roadmap", "Sports brand", "Adult recreational basketball", "Mobile app design", "Gamification", "Progression systems", "Reward systems", "Loyalty programs", "Retention features", "Notification strategy", "LiveOps", "Figma", "Mixpanel", "Amplitude", "Cursor", "Claude", "Lovable" ], "skillCount" : 25, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c5f3d74d8ee00a08ea3da", "title" : "Retention Advisor", "company" : "GoFibre", "salary" : { "min" : 26227.0, "max" : 40000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Required", "locations" : [ "Required" ], "timestamp" : "2026-06-15T02:45:08.112", "fingerprint" : "4f85e0c20c217207bd33ec98f65b2999cdf8b6359d57b54ae411a52ed26b0510", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/gofibre/jobs/4880480101", "externalId" : "4880480101", "structuredLocations" : [ { "city" : "Edinburgh", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "55.9533456,-3.1883749" } ], "locationText" : "Edinburgh, United Kingdom", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Turn conversations around, Resolve issues quickly, Build trust, Handle objections calmly, Identify opportunities to improve customer experience, Hit retention targets, Hit upsell targets, Hit customer satisfaction targets", "communicationSkills" : "Clear conversations; Confident conversations", "continuousLearning" : "Career coaching", "problemSolvingSkills" : "Problem solving", "outcomesObjectives" : "Hit retention targets; Hit upsell targets; Hit customer satisfaction targets", "qualificationsBasic" : "Experience in retention, Experience in loyalty, Experience in sales, Experience in customer service", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: Customer Loyalty Expert Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we’re growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you’ll turn ‘I’m leaving’ into ‘I’m staying’ every day. \uD83D\uDCCD Based in our modern Edinburgh Office, just 5-minutes from Haymarket \uD83D\uDCB0Earning potential up to £40,000 (uncapped commission) | £26,227.50 base ⏰ 37.5 hours per week Shifts between 8am–8pm (Mon–Fri) + occasional Saturday (with a weekday off) What’s in it for you? We’re not your typical broadband company. We’re building full-fibre networks in communities that have been overlooked for too long and we’re growing fast. That means real opportunity and real progression. Uncapped commission 31 days holiday Private healthcare + enhanced pension Discounted gym membership Wellbeing support + career coaching The Role You’ll speak to customers thinking about leaving, understanding what’s gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It’s fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over. What you’ll be doing Speak to customers looking to cancel and turn those conversations around Get to the root of issues and resolve them quickly Build trust through clear, confident conversations Handle objections calmly and positively Identify opportunities to improve or upgrade the customer experience Hit retention, upsell and customer satisfaction targets What we’re looking for You don’t need to know broadband inside out. We’ll teach you that. This role suits someone who enjoys a challenge and doesn’t take “no” personally. What we’re looking for is: Experience in retention, loyalty, sales or customer service Confident communicator who can build trust quickly Resilient – you don’t let a tough call knock you off your game Passionate about hitting targets while doing right by the customer Calm under pressure and great at problem solving Someone who genuinely enjoys helping people Sound like your kind of role? Hit apply - we'd love to hear from you. For more about GoFibre, who we are and what we're building, read on... WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links. HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1", "summaryDescription" : "Retention Advisor at GoFibre. Turn conversations around. Resolve issues quickly", "postedDate" : "2026-06-12T22:23:46.277", "createdAt" : "2026-06-12T22:23:46.277", "lastUpdated" : "2026-06-15T02:45:08.112", "ingestTimestamp" : "2026-06-12T22:23:46.277", "mongoId" : "6a2c5f3d74d8ee00a08ea3da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "sales", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ca0c174d8ee00a09a337b", "title" : "CRM and Retentions Manager", "company" : "BJAK", "industry" : "Marketing", "salary" : { "min" : 105000.0, "max" : 165000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior CRM and Retentions Manager in the FinTech industry in Malaysia, adjusted for seniority and company size." }, "location" : "Malaysia", "locations" : [ "Malaysia" ], "timestamp" : "2026-06-15T12:51:22.641", "fingerprint" : "50511859e7424ed4865f95a9cceb9623e9f8597f85ba046cf0f11546fd96275f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/bjakcareer/ba8606f0-1f7e-4fc1-8c96-4254b5e9aed1/application", "externalId" : "ba8606f0-1f7e-4fc1-8c96-4254b5e9aed1", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Malaysia", "continent" : "as", "workMode" : "hybrid" } ], "locationText" : "Malaysia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer lifecycle strategy", "Customer engagement", "Customer retention", "Customer value maximization", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy", "Customer segmentation", "Performance measurement", "Customer insights", "Customer journeys", "Customer feedback loops", "Customer value", "Customer loyalty" ], "hardSkillsList" : [ "CRM strategy", "Retention strategy", "Lifecycle marketing", "Churn reduction", "Customer engagement", "CRM campaigns", "Email campaigns", "Push notification campaigns", "In-app messaging campaigns", "WhatsApp campaigns", "Lifecycle campaigns", "Behavioral campaigns", "Segmented campaigns", "Customer behavior analysis", "Cohort analysis", "Funnel analysis", "Usage pattern analysis", "Upsell strategies", "Cross-sell strategies", "Win-back strategies", "CRM experimentation", "A/B testing", "Performance optimization", "Customer support", "Customer operations", "Customer experience management", "Relationship management", "Customer feedback", "Customer pain points", "Brand voice alignment" ], "hardSkills" : [ { "name" : "CRM strategy", "level" : "intermediate" }, { "name" : "Retention strategy", "level" : "intermediate" }, { "name" : "Lifecycle marketing", "level" : "intermediate" }, { "name" : "Churn reduction", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" }, { "name" : "CRM campaigns", "level" : "intermediate" }, { "name" : "Email campaigns", "level" : "intermediate" }, { "name" : "Push notification campaigns", "level" : "intermediate" }, { "name" : "In-app messaging campaigns", "level" : "intermediate" }, { "name" : "WhatsApp campaigns", "level" : "intermediate" }, { "name" : "Lifecycle campaigns", "level" : "intermediate" }, { "name" : "Behavioral campaigns", "level" : "intermediate" }, { "name" : "Segmented campaigns", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Cohort analysis", "level" : "intermediate" }, { "name" : "Funnel analysis", "level" : "intermediate" }, { "name" : "Usage pattern analysis", "level" : "intermediate" }, { "name" : "Upsell strategies", "level" : "intermediate" }, { "name" : "Cross-sell strategies", "level" : "intermediate" }, { "name" : "Win-back strategies", "level" : "intermediate" }, { "name" : "CRM experimentation", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer operations", "level" : "intermediate" }, { "name" : "Customer experience management", "level" : "intermediate" }, { "name" : "Relationship management", "level" : "intermediate" }, { "name" : "Customer feedback", "level" : "intermediate" }, { "name" : "Customer pain points", "level" : "intermediate" }, { "name" : "Brand voice alignment", "level" : "intermediate" } ], "majorSkills" : "CRM strategy, Retention strategy, Lifecycle marketing, Customer engagement", "majorSkillsList" : [ "CRM strategy", "Retention strategy", "Lifecycle marketing", "Customer engagement" ], "coreResponsibilities" : "Define and own CRM and retention strategy, Set goals and KPIs, Develop frameworks, playbooks, and processes, Design, execute, and optimize CRM campaigns, Build targeted lifecycle, behavioral, and segmented campaigns, Continuously test, iterate, and optimize campaigns, Analyze customer behavior, cohorts, funnel drop-offs, and usage, Translate data into actionable insights, Track and report CRM performance, Own CRM experimentation, A/B testing, and performance optimization, Partner with Marketing, Work with Product teams, Collaborate with Customer Support and Operations, Act as the voice of the customer internally, Develop structured feedback loops, Support initiatives that educate customers, Ensure CRM communication is relevant, timely, compliant, and", "teamCollaboration" : "Cross-functional collaboration; Partner with Marketing; Work with Product teams; Collaborate with Customer Support; Collaborate with Operations", "domainKnowledge" : "Fintech; Insurance; E-commerce; B2C platforms; Digital insurance platform", "domainList" : [ "fintech", "insurance", "e-commerce", "b2c-platforms", "digital-insurance-platform" ], "domainSpecificKnowledge" : [ "Fintech", "Insurance", "E-commerce", "B2C platforms", "Digital insurance platform" ], "communicationSkills" : "Present insights; Present recommendations", "problemSolvingSkills" : "Analyze customer behavior; Identify risks; Identify growth opportunities; Translate data into insights; Optimize campaigns", "outcomesObjectives" : "Drive repeat usage; Drive policy renewals; Drive cross-sell; Drive long-term CLV growth; Reduce churn; Improve customer engagement; Improve activation; Improve retention; Improve conversion; Maximize value from BJAK’s products", "qualificationsBasic" : "5–7 years of experience in CRM, Retention, Customer Success, or Lifecycle Marketing within fintech, insurance, e-commerce, or high-growth B2C platforms, Proven track record of improving retention, engagement, renewal rates, or CLV, Analytical skills with hands-on experience in CRM tools, segmentation, cohort analysis, and performance measurement, Experience running multi-channel CRM programs and lifecycle campaigns at scale, Ability to work cross-functionally and influence Product, Marketing, Data, and Operations teams, Communication skills with the ability to present insights and recommendations clearly to leadership", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Drive Loyalty. Shape Customer Value. Maximize Lifetime Revenue. ABOUT BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. WHAT YOU’LL BE RESPONSIBLE FOR CRM & CUSTOMER LIFECYCLE STRATEGY - Define and own end-to-end CRM and retention strategy across the full customer lifecycle — onboarding, activation, engagement, retention, and reactivation. - Set clear goals and KPIs to drive repeat usage, policy renewals, cross-sell, and long-term CLV growth. - Develop frameworks, playbooks, and processes to systematically reduce churn and improve customer engagement across BJAK’s products. RETENTION & ENGAGEMENT CAMPAIGNS - Design, execute, and optimize CRM campaigns across email, push notifications, in-app messaging, WhatsApp, and other owned channels. - Build targeted lifecycle, behavioral, and segmented campaigns that improve activation, retention, and conversion. - Continuously test, iterate, and optimize campaigns based on performance data and customer insights. DATA, INSIGHTS & COMMERCIAL IMPACT - Analyze customer behavior, cohorts, funnel drop-offs, and usage patterns to identify risks and growth opportunities. - Translate data into actionable insights for upsell, cross-sell, renewals, and win-back strategies. - Track and report CRM performance against growth KPIs (retention rate, churn, CLV, repeat purchase, ROI). - Own CRM experimentation, A/B testing, and performance optimization. CROSS-FUNCTIONAL COLLABORATION - Partner closely with Marketing to align CRM initiatives with broader acquisition and brand campaigns. - Work with Product teams to improve onboarding flows, product adoption, and feature utilization. - Collaborate with Customer Support and Operations to resolve friction points and improve end-to-end customer journeys. - Act as the voice of the customer internally, advocating for improvements that enhance loyalty and value. CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT - Develop structured feedback loops to capture customer insights and pain points. - Support initiatives that educate customers and help them maximize value from BJAK’s products. - Ensure CRM communication is relevant, timely, compliant, and aligned with BJAK’s brand voice. WHAT YOU’LL NEED TO SUCCEED - 5–7 years of experience in CRM, Retention, Customer Success, or Lifecycle Marketing within fintech, insurance, e-commerce, or high-growth B2C platforms. - Proven track record of improving retention, engagement, renewal rates, or CLV. - Strong analytical skills with hands-on experience in CRM tools, segmentation, cohort analysis, and performance measurement. - Experience running multi-channel CRM programs and lifecycle campaigns at scale. - Ability to work cross-functionally and influence Product, Marketing, Data, and Operations teams. - Strong communication skills with the ability to present insights and recommendations clearly to leadership. WHY JOIN BJAK - Own and lead customer retention strategy for Southeast Asia’s largest digital insurance platform. - Directly impact customer loyalty, lifetime value, and long-term revenue growth. - Work in a fast-growing, tech-driven environment with regional exposure. - Hybrid working setup in Malaysia with competitive compensation. - Clear ownership, high visibility, and strong career progression opportunitie", "summaryDescription" : "CRM and Retentions Manager at BJAK. Skills: CRM strategy, Retention strategy, Lifecycle marketing, Customer engagement. Define and own CRM and retention strategy. Set goals and KPIs", "createdAt" : "2026-06-14T04:39:37.056", "lastUpdated" : "2026-06-15T12:51:22.641", "ingestTimestamp" : "2026-06-14T04:39:37.056", "mongoId" : "6a2ca0c174d8ee00a09a337b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "CRM strategy", "Retention strategy", "Lifecycle marketing", "Churn reduction", "Customer engagement", "CRM campaigns", "Email campaigns", "Push notification campaigns", "In-app messaging campaigns", "WhatsApp campaigns", "Lifecycle campaigns", "Behavioral campaigns", "Segmented campaigns", "Customer behavior analysis", "Cohort analysis", "Funnel analysis", "Usage pattern analysis", "Upsell strategies", "Cross-sell strategies", "Win-back strategies", "CRM experimentation", "A/B testing", "Performance optimization", "Customer support", "Customer operations", "Customer experience management", "Relationship management", "Customer feedback", "Customer pain points", "Brand voice alignment", "Customer lifecycle strategy", "Customer retention", "Customer value maximization", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy", "Customer segmentation", "Performance measurement", "Customer insights", "Customer journeys", "Customer feedback loops", "Customer value", "Customer loyalty", "Fintech", "Insurance", "E-commerce", "B2C platforms", "Digital insurance platform" ], "skillCount" : 49, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce99f22beec4dd3d786224", "title" : "Client Retention Manager (Southern)", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Client Retention Manager in Docklands, Australia, adjusted for industry and company size." }, "location" : "AU-VIC-Docklands", "locations" : [ "AU-VIC-Docklands", "17-Apr-2026, 11:59:00 PM", "Level 16, 727 Collins St, Docklands" ], "timestamp" : "2026-06-16T05:05:25.232", "fingerprint" : "9abe7408f34744829c18cbeb71b4cfc7b707e2dbb33b7e7b97f940df73810c7d", "source" : "taleo", "language" : "en", "applyUrl" : "https://mlcinsurance.taleo.net/careersection/ex/jobdetail.ftl?job=64245", "externalId" : "64245", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Docklands", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8175423,144.9394923" } ], "locationText" : "Docklands, Victoria, Australia", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Full-time Group Level 3 18-Mar-2026, 2:26:51 PM", "summaryDescription" : "Client Retention Manager (Southern)", "createdAt" : "2026-06-14T19:54:21.716", "lastUpdated" : "2026-06-16T05:05:25.232", "ingestTimestamp" : "2026-06-14T19:54:21.716", "mongoId" : "69ce99f22beec4dd3d786224", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a307f86f292fd229c05a43f", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 632500.0, "max" : 668000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T10:40:22.539", "fingerprint" : "1907a23eead2bb6b61662140359356b83509cefe58e4cc9e0d41bdacb05e1fdd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706024005/?gh_jid=4706024005", "externalId" : "4706024005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Define product strategy, Develop product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Serbia, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is DIN632,500 - DIN668,000. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits Private medical insurance for the employee and their family 20 paid vacation days per year 15 paid public holidays per year 5 company-paid sick leave days English learning courses. Relevant professional education. Gym or swimming pool. Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. Co-working. Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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Develop product roadmap", "postedDate" : "2026-06-16T01:21:32.304", "createdAt" : "2026-06-16T01:21:32.304", "lastUpdated" : "2026-06-16T10:40:22.539", "ingestTimestamp" : "2026-06-16T01:21:32.304", "mongoId" : "6a307f86f292fd229c05a43f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Roadmap planning" ], "skillCount" : 1, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a444", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 5900.0, "max" : 6500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T10:43:06.963", "fingerprint" : "6723036f99e364339f29a00ff1725c84af5b76430da2a23bddb3161ea60e0660", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706018005/?gh_jid=4706018005", "externalId" : "4706018005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap development, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Cyprus, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is €5,900 - €6,500. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits 31 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (100% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Co-working (up to $250 monthly). Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Skills: Product strategy, Roadmap development, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:20:34.850", "createdAt" : "2026-06-16T01:20:34.850", "lastUpdated" : "2026-06-16T10:43:06.963", "ingestTimestamp" : "2026-06-16T01:20:34.850", "mongoId" : "6a307f86f292fd229c05a444", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User stories" ], "skillCount" : 3, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a443", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 12950.0, "max" : 13500.0, "currency" : "GEL", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T10:52:14.348", "fingerprint" : "7763726713ae11686e8207e91fff8fbc1b38d386ecfb2940399779ce2db1d385", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706027005/?gh_jid=4706027005", "externalId" : "4706027005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap development, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Georgia, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is GEL12,950 - GEL13,500. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits 31 days off Company subsidized medical insurance 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (100% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Co-working (up to $250 monthly). Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Skills: Product strategy, Roadmap development, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:19:12.296", "createdAt" : "2026-06-16T01:19:12.296", "lastUpdated" : "2026-06-16T10:52:14.348", "ingestTimestamp" : "2026-06-16T01:19:12.296", "mongoId" : "6a307f86f292fd229c05a443", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User stories", "Roadmap planning" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a446", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 6200.0, "max" : 6700.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T15:10:56.268", "fingerprint" : "038ca3c6e6c78259662339c8e2ab479b368b96296edf5cd9bc2a46c03ec7cb30", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706022005/?gh_jid=4706022005", "externalId" : "4706022005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap development, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Poland, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is €6,200 - €6,700. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits 31 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (100% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Co-working (up to $250 monthly). Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Skills: Product strategy, Roadmap development, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:19:11.050", "createdAt" : "2026-06-16T01:19:11.050", "lastUpdated" : "2026-06-16T15:10:56.268", "ingestTimestamp" : "2026-06-16T01:19:11.050", "mongoId" : "6a307f86f292fd229c05a446", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User stories" ], "skillCount" : 3, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a441", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 4900.0, "max" : 5300.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T12:25:04.187", "fingerprint" : "311efb0e17474a6dac41341efb429c7269896873a1cc5158693a5fba51437f2f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706026005/?gh_jid=4706026005", "externalId" : "4706026005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Turkey, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is $4,900 - $5,300. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits 31 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses. Relevant professional education. Gym or swimming pool. Co-working. Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Skills: Product strategy, Roadmap, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:18:19.497", "createdAt" : "2026-06-16T01:18:19.497", "lastUpdated" : "2026-06-16T12:25:04.187", "ingestTimestamp" : "2026-06-16T01:18:19.497", "mongoId" : "6a307f86f292fd229c05a441", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58800, "salaryAnnualMax" : 63600, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Product strategy", "Roadmap", "User stories", "Roadmap planning" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a447", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 5600.0, "max" : 6100.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T12:59:01.131", "fingerprint" : "711ec84a7fe46674c4276d6656a5303a3764e94a337c3e7f7071efa0d10cd270", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706023005/?gh_jid=4706023005", "externalId" : "4706023005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Define product strategy, Develop product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Portugal, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is €5,600 - €6,100. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits Private medical insurance for the employee and their family 22 paid vacation days per year Up to 14 paid public holidays per year 5 company-paid sick leave days English learning courses. Relevant professional education. Gym or swimming pool. Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. Co-working. Remote working. €50 monthly allowance to cover internet and mobile phone expenses We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Define product strategy. Develop product roadmap", "postedDate" : "2026-06-16T01:17:47.602", "createdAt" : "2026-06-16T01:17:47.602", "lastUpdated" : "2026-06-16T12:59:01.131", "ingestTimestamp" : "2026-06-16T01:17:47.602", "mongoId" : "6a307f86f292fd229c05a447", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Roadmap planning" ], "skillCount" : 1, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a440", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 5900.0, "max" : 6500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T12:27:42.192", "fingerprint" : "a32c387dc9dbf166c1daf1e83dd405c3f316bc6901265b63f5eae93b434da45b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706025005/?gh_jid=4706025005", "externalId" : "4706025005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap development, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Spain, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is €5,900 - €6,500. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits Private medical insurance for the employee and their family 23 paid vacation days per year 11 paid public holidays per year 5 company-paid sick leave days English learning courses. Relevant professional education. Gym or swimming pool. Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. Co-working. Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Skills: Product strategy, Roadmap development, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:17:15.997", "createdAt" : "2026-06-16T01:17:15.997", "lastUpdated" : "2026-06-16T12:27:42.192", "ingestTimestamp" : "2026-06-16T01:17:15.997", "mongoId" : "6a307f86f292fd229c05a440", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User stories", "Roadmap planning" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f86f292fd229c05a445", "title" : "Senior Product Manager, OX Retention & Expansion", "company" : "Fundraise Up", "industry" : "SaaS", "salary" : { "min" : 4900.0, "max" : 5300.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "EMEA - Remote", "locations" : [ "EMEA - Remote" ], "timestamp" : "2026-06-16T12:01:40.437", "fingerprint" : "8f4d81fbecd0a45e94b124878f5296f85f425bcfec5a3be4f5a2427ba9d3710f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://fundraiseup.com/careers/4706021005/?gh_jid=4706021005", "externalId" : "4706021005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Highlights Location: Armenia, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth. What You’ll Own Retention and expansion growth across active organizations Average Processing Volume (APV) / ARR per Active Customer Cross-product adoption strategy for Organization Experience capabilities Retention and expansion roadmap (6–12 months / 2027 horizon) Discovery pipeline (qualitative & quantitative) Identification of churn signals and expansion opportunities Concept development and validation before delivery Cross-functional retention and monetization initiatives Adoption blocker identification and resolution prioritization Scale / iterate / kill decisions based on initiative outcomes North Star metrics and metric tree for retention, adoption, and monetization outcomes What You’ll Do Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering. Requirements 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments Experience operating at a Senior+ level of scope and influence Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges Proven ability to design and execute cross-functional growth initiatives Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation Experience working with customer lifecycle, retention, activation, or expansion motions Ability to size opportunities and prioritize initiatives by business impact Experience collaborating with Customer Success, GTM, PMM, and Product organizations Comfort working with AI/ML-enabled products or data-driven personalization Strong stakeholder management and influence skills Fluent English (C1+) Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation The compensation range for this role is $4,900 - $5,300. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Benefits 31 days off Company subsidized medical insurance 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (100% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Co-working (up to $250 monthly). Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.", "summaryDescription" : "Senior Product Manager, OX Retention & Expansion at Fundraise Up. Skills: Product strategy, Roadmap, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:16:44.630", "createdAt" : "2026-06-16T01:16:44.630", "lastUpdated" : "2026-06-16T12:01:40.437", "ingestTimestamp" : "2026-06-16T01:16:44.630", "mongoId" : "6a307f86f292fd229c05a445", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58800, "salaryAnnualMax" : 63600, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Product strategy", "Roadmap", "User stories", "Roadmap planning" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c919a74d8ee00a0983504", "title" : "Principal Product Manager, Growth & Retention", "company" : "Thrive Market", "industry" : "E-Commerce", "salary" : { "min" : 185000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Playa Vista, California, United States", "locations" : [ "Playa Vista", "California", "United States" ], "timestamp" : "2026-06-16T02:54:41.989", "fingerprint" : "8707ff572ff14f13b96d2a870d8b5c3b0132084a3fdced2124235e16bf14a270", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://thrivemarketjobs.com/job_posting.html?id=4283827009&gh_jid=4283827009", "externalId" : "4283827009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Playa Vista", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9760102,-118.4181654" } ], "locationText" : "Playa Vista, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Develop and execute product strategy, Define and prioritize product roadmap, Write detailed user stories, Collaborate with engineering teams, Collaborate with design teams, Collaborate with marketing teams, Collaborate with operations teams, Analyze market trends, Identify customer needs, Drive product growth", "teamCollaboration" : "Cross-functional teams; Engineering teams; Design teams; Marketing teams; Operations teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Growth strategies; Retention strategies", "domainList" : [ "growth-strategies", "retention-strategies" ], "domainSpecificKnowledge" : [ "Growth strategies", "Retention strategies" ], "outcomesObjectives" : "Drive product growth", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLE Thrive Market is seeking a Principal Product Manager to lead the strategic vision and execution for our Member Growth & Retention initiatives. Reporting into our Chief Product Officer you’ll place a key role within our Product Management team, you will oversee a portfolio of high-impact product initiatives aimed at improving acquisition, driving onboarding and engagement, and increasing long-term member retention across our e-commerce and membership experience. This role will be central to navigating a critical chapter in our growth journey, as we address opportunities in our paid social performance and chart a path forward through innovation, experimentation, and member-first thinking. You’ll work closely with our executive team, cross-functional stakeholders, and a talented group of PMs, engineers, designers, data scientists, and lifecycle marketers to deliver measurable business outcomes and world-class user experiences. We’re looking for a strategic thinker, customer advocate, and product leader with a strong bias for action, deep experience in growth or retention-focused consumer products, and a passion for mission-driven work. RESPONSIBILITIES Lead the product strategy and execution for Thrive Market’s Member Growth & Retention product portfolio, aligning closely with key business KPIs (LTV, CAC, retention rate, etc.) Partner with Growth Marketing, Member Services, Engineering, and Data Science to identify and prioritize opportunities across converting leads to paying members, onboarding, reactivation flows, referral programs, and more Own and evolve our experimentation roadmap — from rapid A/B testing to longitudinal LTV experiments — to drive insights that improve funnel conversion, engagement, and retention Develop and refine our subscription offering, including pricing, value propositions, renewal journeys, and cancel flows, with a focus on customer value and sustainable business outcomes Translate user insights, data analysis, and business needs into clear product requirements, roadmaps, and compelling stakeholder narratives Serve as a thought partner to the executive team on how to evolve our digital experience to support our mission of making healthy and sustainable living easy and affordable Establish product development rituals that ensure focus, alignment, and velocity across cross-functional partners Ensure continuity and forward momentum in product development during VP-level absences or transitions QUALIFICATIONS 8+ years of product management experience Deep experience with freemium, subscription, or membership-based models, alongside e-commerce Track record of optimizing top-of-funnel acquisition, activation/onboarding, and retention/engagement Strong fluency in data — comfortable pulling your own queries, synthesizing analytics, and using both qualitative and quantitative inputs to generate insights on pain points and solutioning as part of a comprehensive product strategy Demonstrated success in scaling growth and retention programs across web and mobile platforms Track record of delivering measurable business impact through successfully managing full product lifecycle — from ideation through launch, learning and iteration Excellent communicator with the ability to influence up, down, and across the organization Experience leading cross-functional initiatives with Engineering, Design, Data Science, Member Services, and Marketing Able to influence without authority, especially across marketing, lifecycle, and performance/growth teams Passion for Thrive Market’s mission and a deep empathy for our members NICE TO HAVE Experience with LLM-powered product features, conversational interfaces, or generative AI applied to commerce Background in dietary personalization, ingredient intelligence, or health-focused product curation Familiarity with recommendation system architectures (collaborative filtering, content-based, hybrid approaches) and their product-level trade-offs Experience at a mission-driven or values-driven consumer brand where the product needed to reflect the brand's point of view, not just optimize for clicks BELONG TO A BETTER COMPANY Comprehensive health benefits (medical, dental, vision, life and disability) Competitive salary (DOE) + equity 401k Employer Match 9 Days of Observed Holidays Flexible Paid Time Off Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences Ability to work in our beautiful office in Playa Vista Free Thrive Market membership with exclusive employee discount Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply. Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree! If you need assistance or accommodation due to a disability, please email us at eoe@thrivemarket.com and we’ll be happy to assist you. Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com. © Thrive Market 2026 All rights reserved. JOB INFORMATION Compensation Description - The base salary range for this position is $185,000 - $235,000/Per Year. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies, and experience, and geographic location. Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!", "summaryDescription" : "Principal Product Manager, Growth & Retention at Thrive Market. Develop and execute product strategy. Define and prioritize product roadmap", "postedDate" : "2026-06-14T19:12:43.912", "createdAt" : "2026-06-14T19:12:43.912", "lastUpdated" : "2026-06-16T02:54:41.989", "ingestTimestamp" : "2026-06-14T19:12:43.912", "mongoId" : "6a2c919a74d8ee00a0983504", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Roadmap planning", "Growth strategies", "Retention strategies" ], "skillCount" : 3, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307110f292fd229cff7b4c", "title" : "Requirements Management Support Engineer", "company" : "Renesas Electronics", "industry" : "Semiconductors", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Requirements Management Support Engineer in Kallithea, Greece, adjusted for the technology industry and company size." }, "location" : "Kallithea, Athens, GR", "locations" : [ "Kallithea, Athens", "GR" ], "timestamp" : "2026-06-16T12:11:59.898", "fingerprint" : "40f7e356aa0cd73b532e584bc898e3f9042da4ec4c6b0c590b7c3747213394dc", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/RenesasElectronics/744000131395829-requirements-management-support-engineer", "externalId" : "744000131395829", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kallithea", "state" : "Athens", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "37.9560111,23.7033792" } ], "locationText" : "Kallithea, Athens, Greece", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "C, C++, RTOS, Embedded Software, Hardware Debugging, AUTOSAR, MISRA C", "professionalSkills" : [ "System design", "Software architecture" ], "hardSkillsList" : [ "Embedded systems", "Real-time operating systems" ], "hardSkills" : [ { "name" : "Embedded systems", "level" : "intermediate" }, { "name" : "Real-time operating systems", "level" : "intermediate" } ], "majorSkills" : "Embedded Software Development, C/C++, RTOS", "majorSkillsList" : [ "Embedded Software Development", "C/C++", "RTOS" ], "coreResponsibilities" : "Develop embedded software, Design embedded software, Debug embedded software, Perform hardware debugging, Collaborate with hardware engineers, Collaborate with system engineers, Participate in code reviews, Document software designs", "teamCollaboration" : "Cross-functional teams; Hardware engineers; System engineers", "domainKnowledge" : "Embedded systems; Real-time systems; Automotive software", "domainList" : [ "embedded-systems", "real-time-systems", "automotive-software" ], "domainSpecificKnowledge" : [ "Embedded systems", "Real-time systems", "Automotive software" ], "toolProficiency" : [ "JIRA", "Git" ], "documentationSkills" : "Software design documentation", "problemSolvingSkills" : "Debugging; Troubleshooting", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, 5+ years of experience in embedded software development, Experience with C/C++ programming, Experience with RTOS, Experience with hardware debugging", "qualificationsPreferred" : "Master's degree in Electrical Engineering, Experience with automotive software development, Experience with AUTOSAR, Experience with MISRA C", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As our organization continues to expand, we are strengthening our development tool landscape to ensure excellence, compliance, and scalability across our global engineering teams. To support this mission, we are looking for a Requirements Management Support Engineer to join our team. Requirements * Maintain the requirements management tools in use (Polarion, 3DS, Jama, R4J) or other requirements management system on the existing infrastructure. * Understand business requirements for the usage of the requirements management tools in use, and be the referee regarding which tool fits better each use-case. * Design and develop custom-made solutions for traceability, implementation & test status reports in the requirements management tools in use, with respect to the business requirements from this category of tools. * Proactively advice & support the Renesas Engineers with usage of the requirements management tools and provide coaching regarding the best practices for requirements management. * Coach the reports creation and usage of the tools according best practices, tool performance and aSPICE compliance. * Offer online training for Engineering staff regarding the configuration & usage of the tools in target. * Understand & drive end-to-end architecture for optimal performance of the tools. * Be the gatekeeper for the requirements management tools with respect to corporate compliance to standard. * Explore technologies/solutions for continuous improvements; prime technical Interface for the vendor communication. * Integrate the requirements management tools with the rest of the development tools in order to implement the best DevOps practices and facilitate the data flow. ## Qualifications * Bachelor’s degree in Computer Science, Engineering or related equivalent * Proven experience with Polarion, 3DS, Jama, DOORS, DOORS Next Gen, CodeBeamer, Requirements Yogy, R4J, TFS or other similar tools for requirements management or ALM / PLM systems – for both - usage and administration / configuration * Experience SQL, Javascript or similar technologies used in the landscape of tooling, used for building extension of the basic functionality of the tools in target. * Knowledge of aSPICE, ISO 26262, TISAX or similar standards can represent an advantage * Experience or knowledge in the following areas would be advantageous: automotive, tools and methods for software quality assurance, aSPICE, System test, development of safety critical systems, system or software architecture definition * Knowledge or experience with agile frameworks: Scrum, Kanban or XP. * Excellent written and verbal communication skills in English. ## Additional Information Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’ At Renesas, you can: * Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. * Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. * Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our [Diversity & Inclusion Statement](https://jobs.renesas.com/diversity-and-inclusion).", "summaryDescription" : "Requirements Management Support Engineer at Renesas Electronics. Skills: Embedded Software Development, C/C++, RTOS. Develop embedded software. Design embedded software", "postedDate" : "2026-06-10T08:23:36.000", "createdAt" : "2026-06-16T01:32:00.626", "lastUpdated" : "2026-06-16T12:11:59.898", "ingestTimestamp" : "2026-06-16T01:32:00.626", "mongoId" : "6a307110f292fd229cff7b4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Embedded systems", "Real-time operating systems", "Embedded Software Development", "C/C++", "RTOS", "System design", "Software architecture", "Real-time systems", "Automotive software", "JIRA", "Git" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 6, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3091e0f292fd229c0c0526", "title" : "Customer Retentions Advisor", "company" : "Johnson Controls", "industry" : "Manufacturing", "salary" : { "min" : 30000.0, "max" : 42000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Retentions Advisor in Manchester, United Kingdom, adjusted for the technology industry and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-16T13:02:51.014", "fingerprint" : "712bda70067c791d41eb7c401c6e05d871523b436aa7fef8229a18a3706790fa", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Customer-Retentions-Advisor_WD30272197", "externalId" : "WD30272197", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "softSkillsList" : [ "Negotiation" ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Customer retention, Sales, Customer service", "majorSkillsList" : [ "Customer retention", "Sales", "Customer service" ], "coreResponsibilities" : "Focus on retention of customers, Help customers get the best out of their, Help customers see value for money, Upgrade customers to the latest equipment, Use value-driven conversations, Reduce churn, Enhance customer satisfaction, Drive loyalty, Help customers see long-term value, Deliver a retention rate of 65%, Retain customers using conversational skills, Deliver an upgrade target every month, Utilize trained skills to upgrade customers", "domainKnowledge" : "Home security systems; Subscription-based services", "domainList" : [ "home-security-systems", "subscription-based-services" ], "domainSpecificKnowledge" : [ "Home security systems", "Subscription-based services" ], "toolProficiency" : [ "CRM systems", "Telesales performance tools" ], "continuousLearning" : "Career development opportunities; Growth opportunities; Advancement opportunities", "problemSolvingSkills" : "Analyze data; Translate insights into actionable strategies", "outcomesObjectives" : "Deliver a retention rate of 65% a month; Deliver an upgrade target every month", "qualificationsBasic" : "High level of customer service experience, Negotiation skills, Communication skills", "qualificationsPreferred" : "Telesales experience, Customer retention experience, Home security experience, Subscription-based services experience, CRM systems experience, Telesales performance tools experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Join Us as a Customer Retentions Advisor!** **Manchester – Tyco Park | Full-Time** **What we offer** * **Competitive Salary:** Reflecting your skills and experience * **Lucrative Bonus:** Very achievable target based bonus scheme * **Generous Leave:** 25 days annual leave (pro-rated in hours) * **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave * **Comprehensive Benefits:** * Pension plan (up to 7% employer match) * Life assurance * Employee assistance program * Referral scheme * **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts * **Career Development:** Extensive growth and advancement opportunities * **Free Onsite Parking:** Hassle-free commuting * **Dress Down Fridays:** Casual attire to wrap up the week **What you will do** As the Customer Loyalty Advisor you will Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems. **How you will do it** * Deliver a retention rate of 65% a month base on saving our customers from leaving us. * Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product. * Deliver a upgrade target every month and utilizing the skills trained to upgrade our customer to the best system available. **What we look for** **Must-Haves:** * Passion for customer advocacy and team development. * High level of customer service experience. * Strong negotiation and communication skills. * Ability to analyze data and translate insights into actionable strategies. **Nice-To-Haves:** * Proven experience in telesales or customer retention, ideally in home security or subscription-based services. * Experience with CRM systems and telesales performance tools. **About Johnson Controls:** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-MS2 #LI-Onsite", "summaryDescription" : "Customer Retentions Advisor at Johnson Controls. Skills: Customer retention, Sales, Customer service. Focus on retention of customers. Help customers get the best out of their", "postedDate" : "2026-06-16T03:56:25.915", "createdAt" : "2026-06-16T03:56:25.910", "lastUpdated" : "2026-06-16T13:02:51.014", "ingestTimestamp" : "2026-06-16T03:56:25.910", "mongoId" : "6a3091e0f292fd229c0c0526", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Customer-Retentions-Advisor_WD30272197", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Negotiation", "Customer retention", "Sales", "Customer service", "Home security systems", "Subscription-based services", "CRM systems", "Telesales performance tools" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6ac174d8ee00a090db79", "title" : "Manager Aircraft Records", "company" : "Atlas Air", "industry" : "Logistics", "salary" : { "min" : 75000.0, "max" : 102000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Erlanger, KY, USA", "locations" : [ "Erlanger", "KY", "USA" ], "timestamp" : "2026-06-15T03:34:37.246", "fingerprint" : "140f6c57b5c180f5783d0f4791cb773c67b6aa7365c1e120b0b6bab1e52100be", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.atlasairworldwide.com/careers/job-board/?gh_jid=4202092009", "externalId" : "4202092009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Erlanger", "state" : "Kentucky", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.0167275,-84.6007773" } ], "locationText" : "Erlanger, Kentucky, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Aircraft records management", "Component tracking", "Maintenance documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Aircraft records management", "level" : "intermediate" }, { "name" : "Component tracking", "level" : "intermediate" }, { "name" : "Maintenance documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Aircraft records, Maintenance programs, Regulatory compliance", "majorSkillsList" : [ "Aircraft records", "Maintenance programs", "Regulatory compliance" ], "coreResponsibilities" : "Oversee Airframe Records department, Ensure records per MIP, Manage removed maintenance documentation, Develop processes for accuracy, Implement processes for efficiency, Monitor records team, Maintain program status, Manage LLP and HT data, Manage day-to-day workload, Archive maintenance records, Monitor component transactions, Oversee aircraft onboarding, Oversee lease returns, Provide technical records support, Answer technical questions, Research technical records, Manage component configuration, Track NHA/NLA configuration, Work with internal customers, Implement program changes, Implement configuration changes, Monitor department training, Ensure adequate staffing, Prepare reports for management, Prepare reports for agencies, Prepare records for acquisitions, Prepare records for lease returns, Assist in special projects, Manage electronic record security, Manage electronic record access, Maintain inventory of records, Process electronic records, Review electronic records, Identify record corrections, Obtain record corrections, Liaise with FAA, Coordinate FAA requests", "teamCollaboration" : "Aircraft Engineering; Planning; Maintenance; Maintenance Programs", "domainKnowledge" : "Aircraft maintenance; Federal regulations; General Maintenance Manual; FAA Operations Specifications", "domainList" : [ "aircraft-maintenance", "federal-regulations", "general-maintenance-manual", "faa-operations-specifications" ], "domainSpecificKnowledge" : [ "Aircraft maintenance", "Federal regulations", "General Maintenance Manual", "FAA Operations Specifications" ], "toolProficiency" : [ "AirVault", "TRAX" ], "communicationSkills" : "Technical questions; Technical records", "documentationSkills" : "Maintenance documentation; Technical records", "problemSolvingSkills" : "Identify and obtain corrections", "qualificationsBasic" : "5+ years management experience", "qualificationsPreferred" : "10+ years aviation maintenance experience, Bachelor's degree or higher", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: This position is responsible for the overall leadership of the Airframe Records department. Ensures all aircraft records responsibilities are performed per the applicable aircraft Maintenance and Inspection Program (MIP). Major Job Accountabilities: Responsible for overseeing the management of removed maintenance documentation and associated forms required by the General Maintenance Manual (GMM) and the applicable Code of Federal Regulations (CFR) specifically relating to 121.380. Develops and implements the processes and procedures for managing a high level of accuracy necessary to keep airframe records efficient. Manages and monitors the records team to maintain the Company's Maintenance and Inspection Programs' current status and the related aircraft records. Airframe and Landing Gear Life Limited Parts (LLP) and Hard Times (HT) Total Time in Service (TT), or Total Airframe Time (TAT) Total Cycles in Service (TC), or Total Airframe Cycles (TAC) Time Since Last Shop Visit (TSLSV) as applicable Cycles Since Last Shop Visit (CSLSV) as applicable Component Time Since Overhaul (TSO), Cycles Since Overhaul (CSO), as applicable Manages the day-to-day workload of department supervisors and analysts to ensure a high level of accuracy to keep the department working efficiently. Manages the electronic in AirVault and hard-copy maintenance records archiving of all documentation and associated forms required by the General Maintenance Manual (GMM) and applicable regulations (121.380). Responsible for the day-to-day monitoring of component transactions in TRAX (Pending / Parts on Hold). Oversees the onboarding and lease returns of all new/returned aircraft from the FAA Operations Specifications. Provides technical records support to external customers in answering technical questions, researching/obtaining technical records. (LLP/HT, TAT, Airframe Back to Birth records and certified reports). Manage Component Configuration for Next Higher Assembly / Next Lower Assembly configuration (NHA/NLA) tracking. Work with internal customers such as Aircraft Engineering, Planning, Maintenance, and Maintenance Programs to implement required program changes or configuration changes. Monitors all department training to ensure the department is adequately staffed with available backups. Reviews and approves all compliance status reports for internal management and regulatory agencies as required. Prepare records and reports for all new acquisition aircraft as well as lease returns. Assist in Special Projects as necessary. Manage the day-to-day security and access requirements for all electronic maintenance records and documents. Maintain inventory of all records to ensure quick and efficient retrieval when required. Process and review electronic maintenance records to ensure accuracy and completeness. Identify and obtain corrections to discrepant records as necessary. Serve as a liaison to the FAA, coordinating all records request. Qualifications: 5+ years’ management experience required. 10+ years’ experience in an aviation maintenance environment (specifically aircraft components and records) preferred. A bachelor's degree (4-year degree) or higher education emphasizes business or aviation preferred. Aircraft knowledge desired, but not required - specifically regarding the Boeing 737, 747, 767, and 777 fleet types. Advanced understanding of AirVault, TRAX, AIMS functionality, and management. Is computer literate, with a keen knowledge of Microsoft Office Software programs. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking \"EEO Is The Law\" . To view our Pay Transparency Statement, please click here: Pay Transparency Statement Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package. Pay Range $75,000—$102,000 USD At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.", "summaryDescription" : "Manager Aircraft Records at Atlas Air. Skills: Aircraft records, Maintenance programs, Regulatory compliance. Oversee Airframe Records department. Ensure records per MIP", "postedDate" : "2026-06-14T01:43:59.483", "createdAt" : "2026-06-14T01:43:59.483", "lastUpdated" : "2026-06-15T03:34:37.246", "ingestTimestamp" : "2026-06-14T01:43:59.483", "mongoId" : "6a2c6ac174d8ee00a090db79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 102000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Aircraft records management", "Component tracking", "Maintenance documentation", "Leadership", "Aircraft records", "Maintenance programs", "Regulatory compliance", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Aircraft maintenance", "Federal regulations", "General Maintenance Manual", "FAA Operations Specifications", "AirVault", "TRAX" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30841ef292fd229c072a65", "title" : "Retention Specialist", "company" : "Porch Group", "industry" : "Insurance", "salary" : { "min" : 2667000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Colombia", "locations" : [ "Colombia" ], "timestamp" : "2026-06-16T14:19:38.170", "fingerprint" : "40180172179009b489482ba1dad117f2a95e7e7a1eef2ea0a641d0d6c935f9a2", "source" : "workday", "language" : "en", "applyUrl" : "https://porch.wd1.myworkdayjobs.com/careers/job/CO-Remote/Retention-Specialist--PW_JR101310", "externalId" : "JR101310", "industryFunction" : { }, "locationPoint" : "4.5709,-74.2973", "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office Suite", "professionalSkills" : [ "Conflict resolution", "Problem-solving" ], "majorSkills" : "Customer retention, Customer service", "majorSkillsList" : [ "Customer retention", "Customer service" ], "coreResponsibilities" : "Manage retention/cancellation process, Review cancellations, Salvage client accounts, Monitor retentions logs, Notify supervisor of backlog, Provide responses to clients, Utilize retention scripting, Coordinate with claims department, Resolve cancellation issues, Review client tracking, Retain client when necessary, Acquire understanding of Policy, Acquire understanding of Claims protocols", "teamCollaboration" : "Claims department", "domainKnowledge" : "Policy protocols; Claims protocols", "domainList" : [ "policy-protocols", "claims-protocols" ], "domainSpecificKnowledge" : [ "Policy protocols", "Claims protocols" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Minimum high school diploma, 2+ years call center experience", "qualificationsPreferred" : "Previous experience as Retention Specialist, Experience handling service cancellation calls", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: **Retention Specialist** Location:******Colombia** Workplace Type: **Remote** **** _This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group._ **Job Summary** The future is bright for the Porch Group, and we’d love you to be a part of it as a **Retention Specialist** The Retention Specialist is responsible for handling customer calls related to service cancellation requests. The role requires responding to customer inquiries and resolving service concerns in a timely and professional manner. The Retention Specialist is expected to provide exceptional customer service while building and maintaining positive customer relationships to support ongoing business retention. **What You Will Do As A ****Retention Specialist** * Manage the entire retention/cancellation process. * Review all assigned cancellations and make attempts to salvage the client account. * Monitor retentions logs and notify supervisor of impending backlog or delay concerns. * Provide responses in a timely and efficient manner to clients. * Utilize retention scripting to ensure customer retention when possible. * Work in coordination with the claims department to resolve all cancellation issues that may impede claims. * Responsible for the review and tracking of all clients and measures taken to retain a client when necessary. * Acquire a clear and concise understanding of Policy and Claims protocols. **** **What You Will Bring As A ****Retention Specialist** * Minimum high school diploma. * 2+ years of call center experience is required. * Previous experience as a Retention Specialist, including experience handling service cancellation calls, is preferred. * Excellent verbal and written communication skills (English language proficiency). * Strong conflict resolution and problem-solving skills. * Demonstrates excellent customer service skills, empathy, and the ability to professionally address customer concerns and objections while supporting retention objectives. * Proficient computer skills using Microsoft Office Suite and the internet. * Maintains a positive and professional demeanor, demonstrating confidence and an engaging, energetic presence during customer interactions. * Demonstrates sound judgment and effective decision-making skills.**** * Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload **What You Will Get Supporting Porch Group** _Monthly Salary:_ COP 2,667,000.00 _Monthly incentive bonus:_ COP 333,000.00 target, variable based on individual performance #LI-FQ1 #LI-Remote **What’s next?** Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!", "summaryDescription" : "Retention Specialist at Porch Group. Skills: Customer retention, Customer service. Manage retention/cancellation process. Review cancellations", "postedDate" : "2026-06-12T03:57:07.910", "createdAt" : "2026-06-16T03:57:07.905", "lastUpdated" : "2026-06-16T14:19:38.170", "ingestTimestamp" : "2026-06-16T03:57:07.905", "mongoId" : "6a30841ef292fd229c072a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://porch.wd1.myworkdayjobs.com/careers/job/CO-Remote/Retention-Specialist--PW_JR101310", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer retention", "Customer service", "Conflict resolution", "Problem-solving", "Policy protocols", "Claims protocols" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5f3d74d8ee00a08ea3db", "title" : "Sales Retention Advisor", "company" : "GoFibre", "salary" : { "min" : 26227.0, "max" : 40000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Required", "locations" : [ "Required" ], "timestamp" : "2026-06-14T22:36:31.590", "fingerprint" : "a8b1c3beecf652891c6d6bc80a39967e383a46f17f1fdc915cbf670243ec9815", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/gofibre/jobs/4880483101", "externalId" : "4880483101", "structuredLocations" : [ { "city" : "Edinburgh", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "55.9533456,-3.1883749" } ], "locationText" : "Edinburgh, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Sales", "Retention", "Loyalty" ], "hardSkillsList" : [ "Upsell", "Customer satisfaction" ], "softSkillsList" : [ "Problem solving" ], "hardSkills" : [ { "name" : "Upsell", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" } ], "majorSkills" : "Customer retention, Sales, Problem solving", "majorSkillsList" : [ "Customer retention", "Sales", "Problem solving" ], "coreResponsibilities" : "Speak to customers looking to cancel, Turn conversations around, Get to the root of issues, Resolve issues quickly, Build trust, Handle objections calmly, Handle objections positively, Identify opportunities to improve customer experience, Identify opportunities to upgrade customer experience, Hit retention targets, Hit upsell targets, Hit customer satisfaction targets", "domainKnowledge" : "Broadband", "domainList" : [ "broadband" ], "domainSpecificKnowledge" : [ "Broadband" ], "communicationSkills" : "Clear conversations; Confident conversations", "continuousLearning" : "Career coaching", "problemSolvingSkills" : "Problem solving", "outcomesObjectives" : "Hit retention targets; Hit upsell targets; Hit customer satisfaction targets", "qualificationsBasic" : "Experience in retention, Experience in loyalty, Experience in sales, Experience in customer service, Confident communicator, Build trust quickly, Resilient, Calm under pressure, Great at problem solving, Enjoys helping people", "qualificationsPreferred" : "Broadband knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: Customer Loyalty Expert Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we’re growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you’ll turn ‘I’m leaving’ into ‘I’m staying’ every day. \uD83D\uDCCD Based in our modern Edinburgh Office, just 5-minutes from Haymarket \uD83D\uDCB0Earning potential up to £40,000 (uncapped commission) | £26,227.50 base ⏰ 37.5 hours per week Shifts between 8am–8pm (Mon–Fri) + occasional Saturday (with a weekday off) What’s in it for you? We’re not your typical broadband company. We’re building full-fibre networks in communities that have been overlooked for too long and we’re growing fast. That means real opportunity and real progression. Uncapped commission 31 days holiday Private healthcare + enhanced pension Discounted gym membership Wellbeing support + career coaching The Role You’ll speak to customers thinking about leaving, understanding what’s gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It’s fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over. What you’ll be doing Speak to customers looking to cancel and turn those conversations around Get to the root of issues and resolve them quickly Build trust through clear, confident conversations Handle objections calmly and positively Identify opportunities to improve or upgrade the customer experience Hit retention, upsell and customer satisfaction targets What we’re looking for You don’t need to know broadband inside out. We’ll teach you that. This role suits someone who enjoys a challenge and doesn’t take “no” personally. What we’re looking for is: Experience in retention, loyalty, sales or customer service Confident communicator who can build trust quickly Resilient – you don’t let a tough call knock you off your game Passionate about hitting targets while doing right by the customer Calm under pressure and great at problem solving Someone who genuinely enjoys helping people Sound like your kind of role? Hit apply - we'd love to hear from you. For more about GoFibre, who we are and what we're building, read on... WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links. HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1", "summaryDescription" : "Sales Retention Advisor at GoFibre. Skills: Customer retention, Sales, Problem solving. Speak to customers looking to cancel. Turn conversations around", "postedDate" : "2026-06-12T22:07:54.163", "createdAt" : "2026-06-12T22:07:54.163", "lastUpdated" : "2026-06-14T22:36:31.590", "ingestTimestamp" : "2026-06-12T22:07:54.163", "mongoId" : "6a2c5f3d74d8ee00a08ea3db", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Upsell", "Customer satisfaction", "Problem solving", "Customer retention", "Sales", "Customer service", "Retention", "Loyalty", "Broadband" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "sales", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2af57374d8ee00a073a33a", "title" : "Requirements/Documentation Analyst", "company" : "Guidehouse", "salary" : { "min" : 98000.0, "max" : 163000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "US - VA, McLean", "locations" : [ "US - VA, McLean", "United States of America" ], "timestamp" : "2026-06-14T23:27:28.039", "fingerprint" : "20d610901004599fffe3be88efe0747785bcf2fd6c966e9c94816ba782eaeeda", "source" : "workday", "language" : "en", "applyUrl" : "https://guidehouse.wd1.myworkdayjobs.com/External/job/US---VA-McLean/Requirements-Documentation-Analyst_39496", "externalId" : "39496", "locationPoint" : "40.31448,-89.16981", "structuredLocations" : [ { "city" : "McLean", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9366852,-77.1858430" } ], "locationText" : "McLean, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "professionalSkills" : [ "Project management" ], "hardSkillsList" : [ "Requirements documentation", "Requirements analysis", "Requirements tracking" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Requirements documentation", "level" : "intermediate" }, { "name" : "Requirements analysis", "level" : "intermediate" }, { "name" : "Requirements tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Requirements documentation, Requirements analysis", "majorSkillsList" : [ "Requirements documentation", "Requirements analysis" ], "coreResponsibilities" : "Document requirements, Analyze requirements, Translate contractual requirements, Track digitization vendor completion, Create written presentations, Brief requirements status", "teamCollaboration" : "Daily team stand-ups; Client-facing meetings", "projectManagementSkills" : [ "Agile software development", "Scrum Master" ], "toolProficiency" : [ "Microsoft Office suite" ], "communicationSkills" : "Client relationships", "documentationSkills" : "Requirements documentation", "specialRequirements" : "Ability to Obtain Public Trust", "qualificationsBasic" : "Federal or DoD \"PUBLIC TRUST\", Bachelor's degree or 4 years experience, 4 years experience documenting requirements", "qualificationsPreferred" : "Active PUBLIC TRUST or SUITABILITY", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**_Job Family_ :** IT Project Management ** _Travel Required_ :** None ** _Clearance Required_ :** Ability to Obtain Public Trust ** _What You Will Do_ :** * Be responsible for the requirements documentation and analysis project workstream * Support the Project Manager, Deputy Project Manager, Scrum Master, and Product Owner in translating contractual requirements into team or vendor activities/software development user stories * Support the Project Manager, Deputy Project Manager, Scrum Master, and Product Owner in translating contractual requirements into team activities/software development user stories * Support the Project Manager, Deputy Project Manager, and Digitization Lead in tracking the digitization vendor’s completion of contractual requirements * Document project requirements and create written presentations to report requirements status * Verbally brief requirements analysis workstream activity status at daily team stand-ups and client-facing meetings ** _What You Will Need_ :** * Must be able to OBTAIN and MAINTAIN a Federal or DoD \"PUBLIC TRUST\"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. * Bachelor’s degree or Additional FOUR (4) years experience in Lieu of Degree. * Minimum of FOUR (4) years of experience distilling, documenting, and tracking requirements for multi-work stream projects * Outstanding team collaboration skills and the ability to adapt to a dynamic consulting project environment * Excellent project management skills * The ability to clearly communicate requirements and acceptance criteria to non-technical clients/audiences and establish outstanding client relationships * Proficiency with Microsoft OfficeTM suite of productivity software tools ** _What Would Be Nice To Have_ :** * Excellent written and verbal communication skills * Familiarity with Agile software development methodologies * Experience using Atlassian software development project management tools Jira and Confluence The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. _**What We Offer:**_ Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: * Medical, Rx, Dental & Vision Insurance * Personal and Family Sick Time & Company Paid Holidays * Parental Leave * 401(k) Retirement Plan * Group Term Life and Travel Assistance * Voluntary Life and AD&D Insurance * Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts * Transit and Parking Commuter Benefits * Short-Term & Long-Term Disability * Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities * Employee Referral Program * Corporate Sponsored Events & Community Outreach * Care.com annual membership * Employee Assistance Program * Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) * Position may be eligible for a discretionary variable incentive bonus _**About Guidehouse**_ Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [RecruitingAccommodation@guidehouse.com](mailto:RecruitingAccommodation@guidehouse.com). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [guidehouse@myworkday.com](mailto:guidehouse@myworkday.com). Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [recruiting@guidehouse.com](mailto:recruiting@guidehouse.com). Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. _Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._", "summaryDescription" : "Requirements/Documentation Analyst at Guidehouse. Skills: Requirements documentation, Requirements analysis. Document requirements. Analyze requirements", "postedDate" : "2026-06-12T02:24:20.411", "createdAt" : "2026-06-12T02:24:20.351", "lastUpdated" : "2026-06-14T23:27:28.039", "ingestTimestamp" : "2026-06-12T02:24:20.351", "mongoId" : "6a2af57374d8ee00a073a33a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://guidehouse.wd1.myworkdayjobs.com/External/job/US---VA-McLean/Requirements-Documentation-Analyst_39496", "salaryAnnualMin" : 98000, "salaryAnnualMax" : 163000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Requirements documentation", "Requirements analysis", "Requirements tracking", "Adaptability", "Project management", "Agile software development", "Scrum Master", "Microsoft Office suite" ], "skillCount" : 8, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306594f292fd229cfa97c1", "title" : "Lead, All-Source Investigations", "company" : "TRM Labs", "industry" : "R&D", "salary" : { "min" : 120000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Washington DC", "locations" : [ "Washington DC" ], "timestamp" : "2026-06-16T09:57:17.891", "fingerprint" : "2cb3065fde64b3c1397fd59f3df5874d8bb33f86d136059ee7982fcb232042a3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/9a7e4e3d-e4c2-47ea-a57b-d7a449160d08/application", "externalId" : "9a7e4e3d-e4c2-47ea-a57b-d7a449160d08", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "On-chain data, Off-chain data", "professionalSkills" : [ "Link analysis", "Pattern analysis" ], "hardSkillsList" : [ "All-source analysis", "Investigative analysis", "Targeting analysis" ], "hardSkills" : [ { "name" : "All-source analysis", "level" : "intermediate" }, { "name" : "Investigative analysis", "level" : "intermediate" }, { "name" : "Targeting analysis", "level" : "intermediate" } ], "majorSkills" : "All-source investigations, Scam disruption, Intelligence analysis", "majorSkillsList" : [ "All-source investigations", "Scam disruption", "Intelligence analysis" ], "coreResponsibilities" : "Lead targeting-driven investigative work, Take legal process to the ground, Follow the data, Deliver actionable intelligence, Operate intelligence flywheel daily, Fuse on-chain and off-chain data, Build operational pictures, Dismantle scam operations, Run legal process end-to-end, Convert returns into intelligence, Trace scam compounds geographically, Trace scam compounds operationally, Combine on-chain attribution, Combine off-chain telemetry, Combine OSINT, Combine commercially available data, Identify operators, Identify controllers, Identify movement patterns, Process returns at high volume, Feed victim data, Feed operator data, Pivot from single victim, Uncover operations, Multiply leads, Partner with Threat Intelligence Analyst, Partner with All-Source Lead, Translate disruption strategy, Create targeting packages, Influence federal investigations", "teamCollaboration" : "Partner with Threat Intelligence Analyst; Partner with All-Source Lead; Work with analysts; Work with engineers; Work with customers; Weekly team syncs; Daily async standups", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; On-chain attribution; Off-chain telemetry; Blockchain Intelligence", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "on-chain-attribution", "off-chain-telemetry", "blockchain-intelligence" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence" ], "toolProficiency" : [ "Slack", "Notion", "TRM investigative tools" ], "communicationSkills" : "Written communication; Memos; Attribution write-ups; Federal-style leads", "documentationSkills" : "Documented in Notion", "problemSolvingSkills" : "Creative tactical thinking; Link analysis; Pattern analysis", "specialRequirements" : "Periodic in-office collaboration, Periodic travel", "outcomesObjectives" : "Convert returns into targeting-ready intelligence; Build operational pictures that help dismantle scam operations", "qualificationsBasic" : "5-8+ years investigative experience, 5-8+ years targeting experience, Federal law enforcement experience, Intelligence Community experience, Drafted and worked US legal process, Operationalize data from legal process, Correlate disparate data sources, Generate defensible target packages, Write memos, Write attribution write-ups, Write federal-style leads, Use AI tools in workflow, Synthesize returns with AI, Draft outputs with AI, Accelerate analysis with AI, US Citizenship required, Active TS/SCI clearance required, Located in Washington, D.C./MD/VA area", "qualificationsPreferred" : "Crypto experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. ABOUT THE ROLE The Scam Disruption team is TRM's tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. As an All-Source Intelligence Analyst, you’ll lead targeting-driven investigative work: taking legal process to the ground, following the data wherever it leads, and delivering actionable intelligence to law enforcement partners. You will operate the \"intelligence flywheel\" daily — fusing on-chain and off-chain data to build operational pictures that help dismantle scam operations. THE IMPACT YOU WILL HAVE - Run legal process end-to-end against scam infrastructure and convert returns into targeting-ready intelligence for TRM’s teams and law enforcement partners - Trace scam compounds geographically and operationally — combining on-chain attribution with off-chain telemetry, OSINT, and commercially available data to identify operators, controllers, and movement patterns - Work the intelligence flywheel operationally — processing returns at high volume and feeding victim and operator data into TRM's intelligence and product pipelines - Find the seams — pivot from a single victim into uncovering the operation and multiplying leads - Partner with the Threat Intelligence Analyst (Scams Expert) and the All-Source Lead to translate disruption strategy into targeting packages that influence federal investigations WHAT WE'RE LOOKING FOR - 5-8+ years of all-source investigative or targeting experience — federal law enforcement (former 1811s — e.g., FBI, HSI, IRS-CI, Secret Service), Intelligence Community all-source analysis, or mission-aligned private sector equivalent - Legal process expertise — you have personally drafted and worked returns from US legal process and know how to operationalize the data - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations - Link and pattern analysis fluency — ability to correlate disparate data sources to generate defensible target packages - Strong written communication — skilled at writing memos, attribution write-ups, and federal-style leads that are actionable - AI fluency (required) — you use AI tools in your workflow, synthesizing returns, drafting outputs, and accelerating analysis, with examples of how AI has impacted your work - Crypto experience is a plus, not a requirement — we teach on-chain tradecraft; we cannot teach the targeter's instinct - US Citizenship required - Active TS/SCI clearance required - Must be located in the Washington, D.C./MD/VA area (periodic in-office collaboration and travel may be required) ABOUT THE TEAM - The Scam Disruption team operates within TRM’s Blockchain Intelligence organization, alongside threat intelligence analysts, on-chain investigators, and federal partners - All-Source Investigators are the operational core, converting strategy and tooling into prosecutable, actionable intelligence - Distributed team with an async-first approach via Slack and Notion, plus structured syncs for alignment - High autonomy, high standards, low bureaucracy — work directly with analysts, engineers, and customers who depend on your output TEAM OPERATING RHYTHMS - Weekly team syncs to align targeting priorities and review disruption opportunities - Daily async standups via Slack on active work, returns, and target packages in flight - Primary time zone overlap: US Eastern / Central - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows JOIN OUR MISSION We seek people whose work matters, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. Build to protect civilization. Let’s do it together. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Lead, All-Source Investigations at TRM Labs. Skills: All-source investigations, Scam disruption, Intelligence analysis. Lead targeting-driven investigative work. Take legal process to the ground", "createdAt" : "2026-06-16T00:32:16.493", "lastUpdated" : "2026-06-16T09:57:17.891", "ingestTimestamp" : "2026-06-16T00:32:16.493", "mongoId" : "6a306594f292fd229cfa97c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "All-source analysis", "Investigative analysis", "Targeting analysis", "All-source investigations", "Scam disruption", "Intelligence analysis", "Link analysis", "Pattern analysis", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence", "Slack", "Notion", "TRM investigative tools" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c7da574d8ee00a095046f", "title" : "Senior, Technical Product Manager - Requirements and Safety", "company" : "Torc Robotics", "industry" : "Technology", "salary" : { "min" : 177300.0, "max" : 212800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T03:11:24.449", "fingerprint" : "c6a670f64ff80179671c7669177b471baa669e8fd81b9305cf85ca9f7ad1e18c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/torcrobotics/jobs/8584751002", "externalId" : "8584751002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Software design, Systems design", "professionalSkills" : [ "Program management", "Engineering expertise" ], "hardSkillsList" : [ "Requirements management", "Acceptance criteria definition", "Risk management", "Change management" ], "softSkillsList" : [ "Active listening", "Negotiation", "Prioritization" ], "hardSkills" : [ { "name" : "Requirements management", "level" : "intermediate" }, { "name" : "Acceptance criteria definition", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Active listening" }, { "name" : "Negotiation" }, { "name" : "Prioritization" } ], "majorSkills" : "Requirements, Safety, Product roadmap", "majorSkillsList" : [ "Requirements", "Safety", "Product roadmap" ], "coreResponsibilities" : "Identify workstream needs, Prioritize workstream needs, Ensure timely design, Ensure timely implementation, Represent areas to build plans, Define acceptance criteria, Verify acceptance criteria, Drive alignment, Deliver workstream outcomes, Reconcile gaps in timelines, Focus leadership attention, Address dependencies, Address risks, Address change management, Inform priorities, Support engineering, Report status to leadership, Initiate escalations, Drive timely execution", "teamCollaboration" : "Cross-functional coordination; Cross-functional plans; Engineering leaders; Other TPMs", "projectManagementSkills" : [ "Program management", "Roadmap management", "Change management" ], "domainKnowledge" : "Autonomous vehicles; Robotics; Automotive; E/E systems; Safety standards", "domainList" : [ "autonomous-vehicles", "robotics", "automotive", "e-e-systems", "safety-standards" ], "domainSpecificKnowledge" : [ "Autonomous vehicles", "Robotics", "Automotive", "E/E systems", "Safety standards" ], "toolProficiency" : [ "Jira", "Confluence", "Miro" ], "communicationSkills" : "Clear communications; Concise communications; Tailored communications", "problemSolvingSkills" : "Risk management; Dependency management", "outcomesObjectives" : "Deliver corporate milestones; Achieve company goals", "qualificationsBasic" : "6+ years Product Manager experience, 6+ years Technical Product Manager experience, 6+ years Technical Program Manager experience, Bachelor's Degree in technical field, Master's Degree in technical field", "qualificationsPreferred" : "Experience in Autonomous Vehicle Industry, Experience designing to safety standards, Experience releasing to safety standards, Experience integrating safety case, Experience integrating requirements, Experience integrating acceptance criteria, Experience leading team to production launch", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Torc: At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight. Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. Meet The Team:  The Technical Product Management (TPM) Team drives alignment through a technology roadmap, accelerating our corporate milestones by focusing our development teams on the most critical items on our path to a milestone. We do this through cross-functional coordination with all teams in technology: driving decisions, defining measurable acceptance criteria, and building shared accountability with stakeholders to agree on deliverables and timelines. We collaborate with other TPMs to manage dependencies to deliver corporate milestones. By rallying ourselves around a plan, TPMs will predict outcomes before they happen: unblocking dependencies in advance, managing risk proactively, and anticipating resource or staffing gaps to accomplish our goals. As our plans or goals update, TPMs leverage best practices around change management, further driving alignment, decision making, and documentation across Torc. Lastly, we partner with engineering teams to maintain accountability, providing clear updates and shared action items that help everyone stay informed on the health of our technology roadmap. What You'll Do:  As a Technical Product Manager leading Requirements and Safety workstreams, you will serve as a conduit between the needs of Engineering, Safety, and other critical functions. You will demonstrate the following with proficiency: Identify and prioritize the needs for these workstreams and work with other TPMs and engineering leaders to ensure timely design and implementation into E/E systems. Represent these areas to build cross-functional plans, define and verify acceptance criteria, drive alignment, and deliver these workstream's Outcomes on the Technology Roadmap to enable critical product milestones. Vigilantly work to reconcile gaps in timelines, focus leadership attention, and proactively address dependencies, risks, and change management. You will leverage this roadmap, partnering with other TPMs and engineering leadership to inform the short and long-term priorities of these workstreams to support engineering in advancing our company’s milestones. Apply best practices in program management and engineering expertise to report status to leadership, initiate escalations, drive timely execution on the Technology Roadmap including its dependencies, risks, and changes.  What You'll Need to Succeed:  6+ years of experience as a Product Manager, Technical Product Manager, or Technical Program Manager in autonomous vehicles, robotics, automotive, or similar industries. Bachelor’s Degree in Computer Science, Robotics, Electrical Engineering or related technical field plus demonstrates competences and technical proficiencies typically acquired through 6+ years of experience OR; Master’s Degree in Computer Science, Robotics, Electrical Engineering or related technical field plus demonstrates competences and technical proficiencies typically acquired through 3+ years of experience A strong track record of driving execution of cross-functional programs and communicating with technical and non-technical stakeholders Experience managing a cross-functional roadmap, including the dependencies, risks, and change management Strong active listening, negotiation, and prioritization skills Ability to provide clear, well-structured, and concise communications tailored to different audiences The desire to grow your technical and program skillsets in an ever-evolving industry Bonus Points! Experience in the Autonomous Vehicle Industry Experience designing and releasing to safety standards Experience integrating safety case, requirements, and acceptance criteria into Systems and SW design Experience leading a team to a production launch Experience with project management and collaboration tools such as Jira, Confluence, and Miro Perks of Being a Full-time Torc’r Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:   A competitive compensation package that includes a bonus component and stock options 100% paid medical, dental, and vision premiums for full-time employees   401K plan with a 6% employer match Flexibility in schedule and generous paid vacation (available immediately after start date) Company-wide holiday office closures AD+D and Life Insurance At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities. Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc's total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Job ID: R-102766 Hiring Range for Job Opening US Pay Range $177,300—$212,800 USD", "summaryDescription" : "Senior, Technical Product Manager - Requirements and Safety at Torc Robotics. Skills: Requirements, Safety, Product roadmap. Identify workstream needs. Prioritize workstream needs", "postedDate" : "2026-06-14T20:02:09.398", "createdAt" : "2026-06-14T20:02:09.398", "lastUpdated" : "2026-06-16T03:11:24.449", "ingestTimestamp" : "2026-06-14T20:02:09.398", "mongoId" : "6a2c7da574d8ee00a095046f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 177300, "salaryAnnualMax" : 212800, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Requirements management", "Acceptance criteria definition", "Risk management", "Change management", "Active listening", "Negotiation", "Prioritization", "Requirements", "Safety", "Product roadmap", "Program management", "Engineering expertise", "Roadmap management", "Autonomous vehicles", "Robotics", "Automotive", "E/E systems", "Safety standards", "Jira", "Confluence", "Miro" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30a54ef292fd229c12ade6", "title" : "Medical Records Specialist", "company" : "International SOS Government Medical Services", "industry" : "Hospital And Health Care", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "QAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Medical Records Specialist in Doha, Qatar, adjusted for the healthcare industry and company size." }, "location" : "Doha, Doha Municipality, QA", "locations" : [ "Doha", "Doha Municipality", "QA" ], "timestamp" : "2026-06-16T13:16:19.415", "fingerprint" : "850dc18d47ed597460f238bad411b860779ac5e33cfb20388af56f146cf7d6f9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/InternationalSOSGovernmentMedicalServices/744000132280414-medical-records-specialist", "externalId" : "744000132280414", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Doha", "state" : "Doha Municipality", "country" : "Qatar", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.2816708,51.5051651" } ], "locationText" : "Doha, Doha Municipality, Qatar", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Process patient requests, Manage patient records, Ensure accuracy of medical records, Maintain patient confidentiality, Coordinate with healthcare providers, Schedule patient appointments, Handle patient inquiries, Process insurance information, Verify patient demographics, Maintain medical records system", "domainKnowledge" : "Medical records management; Patient confidentiality; Healthcare regulations", "domainList" : [ "medical-records-management", "patient-confidentiality", "healthcare-regulations" ], "domainSpecificKnowledge" : [ "Medical records management", "Patient confidentiality", "Healthcare regulations" ], "documentationSkills" : "Medical records documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Support medical records operations within an international healthcare program where accuracy, confidentiality, release-of-information workflows, and organized documentation help keep patient care and administrative review moving smoothly. At International SOS Government Medical Services, headquartered in Houston, Texas, you'll contribute to programs that support healthcare delivery, operational readiness, and workforce wellbeing across the U.S. and internationally. Whether serving in a clinical, operational, or business capacity, your work plays an important role in helping organizations operate safely and effectively. Founded in 1984, International SOS operates in more than 90 countries, providing healthcare, medical assistance, emergency response, and workforce support services worldwide. Learn more at internationalsos.com. You’ll keep medical records accurate, secure, and accessible within a healthcare environment in Doha, Qatar, supporting hospital and clinic workflows where confidentiality and follow-through matter every day. In this role, you'll compile, maintain, track, and release patient medical records while supporting patient administration workflows, release-of-information requests, HIPAA compliance, and privacy protection. You’ll work with confidential health information, active and inactive records, electronic systems, and internal stakeholders to help ensure records are available when needed for care, review, billing, or authorized release. Key Responsibilities * Maintain secure medical records systems, storage areas, retention practices, and documentation workflows. * Process release-of-information requests and respond to inquiries, verifying patient identity, authorization validity, and the requester's legal right to access information. * Retrieve, track, and deliver records from active, inactive, and interdepartmental locations according to established procedures. * Support patient administration workflows by assisting team leaders, supervisors, managers, and department staff with records-related needs. * Perform quality checks to ensure accuracy, confidentiality, proper invoicing, and timely follow-through on requests received by mail, fax, phone, or in person. * Maintain credentialing files for medical personnel, support quality improvement and patient safety initiatives, and participate in periodic emergency preparedness drills and on-call support activities as required. If you take pride in being the person a clinical team can count on for accuracy, discretion, and organized follow-through, you'll find your place here. ## Qualifications Requirements * 2+ years of directly related administrative experience in a healthcare environment. * Experience with EMR systems, training records, auditing, policy development and implementation, and configuration management. * Knowledge of hospital medical records systems, documentation standards, records management practices, quality assurance, and confidentiality requirements. * Ability to use independent judgment to plan, prioritize, organize, and complete a varied workload with minimal supervision. * Ability to obtain a base security clearance; ability to relocate to Doha, Qatar; valid passport from Country of Record required before relocation and must be maintained during assignment. Preferred * Background in clinical settings and experience in an accredited healthcare organization highly desired. * RHIT or CPEHR certification, degree in healthcare or a related field, and knowledge of current Joint Commission, ISO, and NCQA/PCMH standards preferred. ## Additional Information Privacy Disclaimer:[Policy Link](https://www.internationalsos.com/privacy-centre/employee) By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable [Privacy Policy](https://www.internationalsos.com/privacy-centre/employee) (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.", "summaryDescription" : "Medical Records Specialist at International SOS Government Medical Services. Process patient requests. Manage patient records", "postedDate" : "2026-06-15T20:26:03.000", "createdAt" : "2026-06-16T03:34:11.495", "lastUpdated" : "2026-06-16T13:16:19.415", "ingestTimestamp" : "2026-06-16T03:34:11.495", "mongoId" : "6a30a54ef292fd229c12ade6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Medical records management", "Patient confidentiality", "Healthcare regulations" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307c38f292fd229c049409", "title" : "Medical Records Specialist", "company" : "International SOS Government Medical Services", "industry" : "Hospital And Health Care", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "QAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Medical Records Specialist in Doha, Qatar, adjusted for the healthcare industry and International SOS Government Medical Services." }, "location" : "Doha, Doha Municipality, QA", "locations" : [ "Doha", "Doha Municipality", "QA" ], "timestamp" : "2026-06-16T10:19:16.988", "fingerprint" : "c5b957db2725bcf8b02b47897c713f6ed2f73d1007f2b3dd5f09ec4e83e30df9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/InternationalSOSGovernmentMedicalServices/744000132280414-medical-records-specialist", "externalId" : "744000132280414", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Doha", "state" : "Doha Municipality", "country" : "Qatar", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.2816708,51.5051651" } ], "locationText" : "Doha, Doha Municipality, Qatar", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Process patient requests, Manage patient records, Ensure data accuracy, Maintain confidentiality, Coordinate with healthcare providers, Schedule patient appointments, Handle billing inquiries, Process insurance claims", "domainKnowledge" : "Medical records management; HIPAA regulations", "domainList" : [ "medical-records-management", "hipaa-regulations" ], "domainSpecificKnowledge" : [ "Medical records management", "HIPAA regulations" ], "communicationSkills" : "Patient communication", "documentationSkills" : "Medical record documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Support medical records operations within an international healthcare program where accuracy, confidentiality, release-of-information workflows, and organized documentation help keep patient care and administrative review moving smoothly. At International SOS Government Medical Services, headquartered in Houston, Texas, you'll contribute to programs that support healthcare delivery, operational readiness, and workforce wellbeing across the U.S. and internationally. Whether serving in a clinical, operational, or business capacity, your work plays an important role in helping organizations operate safely and effectively. Founded in 1984, International SOS operates in more than 90 countries, providing healthcare, medical assistance, emergency response, and workforce support services worldwide. Learn more at internationalsos.com. You’ll keep medical records accurate, secure, and accessible within a healthcare environment in Doha, Qatar, supporting hospital and clinic workflows where confidentiality and follow-through matter every day. In this role, you'll compile, maintain, track, and release patient medical records while supporting patient administration workflows, release-of-information requests, HIPAA compliance, and privacy protection. You’ll work with confidential health information, active and inactive records, electronic systems, and internal stakeholders to help ensure records are available when needed for care, review, billing, or authorized release. Key Responsibilities * Maintain secure medical records systems, storage areas, retention practices, and documentation workflows. * Process release-of-information requests and respond to inquiries, verifying patient identity, authorization validity, and the requester's legal right to access information. * Retrieve, track, and deliver records from active, inactive, and interdepartmental locations according to established procedures. * Support patient administration workflows by assisting team leaders, supervisors, managers, and department staff with records-related needs. * Perform quality checks to ensure accuracy, confidentiality, proper invoicing, and timely follow-through on requests received by mail, fax, phone, or in person. * Maintain credentialing files for medical personnel, support quality improvement and patient safety initiatives, and participate in periodic emergency preparedness drills and on-call support activities as required. If you take pride in being the person a clinical team can count on for accuracy, discretion, and organized follow-through, you'll find your place here. ## Qualifications Requirements * 2+ years of directly related administrative experience in a healthcare environment. * Experience with EMR systems, training records, auditing, policy development and implementation, and configuration management. * Knowledge of hospital medical records systems, documentation standards, records management practices, quality assurance, and confidentiality requirements. * Ability to use independent judgment to plan, prioritize, organize, and complete a varied workload with minimal supervision. * Ability to obtain a base security clearance; ability to relocate to Doha, Qatar; valid passport from Country of Record required before relocation and must be maintained during assignment. Preferred * Background in clinical settings and experience in an accredited healthcare organization highly desired. * RHIT or CPEHR certification, degree in healthcare or a related field, and knowledge of current Joint Commission, ISO, and NCQA/PCMH standards preferred. ## Additional Information Privacy Disclaimer:[Policy Link](https://www.internationalsos.com/privacy-centre/employee) By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable [Privacy Policy](https://www.internationalsos.com/privacy-centre/employee) (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.", "summaryDescription" : "Medical Records Specialist at International SOS Government Medical Services. Process patient requests. 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