SalesRetentionAdvisor

Job Title: Customer Loyalty Expert Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we’re growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you’ll turn ‘I’m leaving’ into ‘I’m staying’ every day. 📍 Based in our modern Edinburgh Office, just 5-minutes from Haymarket 💰Earning potential up to £40,000 (uncapped commission) | £26,227.50 base ⏰ 37.5 hours per week Shifts between 8am–8pm (Mon–Fri) + occasional Saturday (with a weekday off) What’s in it for you? We’re not your typical broadband company. We’re building full-fibre networks in communities that have been overlooked for too long and we’re growing fast. That means real opportunity and real progression. Uncapped commission 31 days holiday Private healthcare + enhanced pension Discounted gym membership Wellbeing support + career coaching The Role You’ll speak to customers thinking about leaving, understanding what’s gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It’s fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over. What you’ll be doing Speak to customers looking to cancel and turn those conversations around Get to the root of issues and resolve them quickly Build trust through clear, confident conversations Handle objections calmly and positively Identify opportunities to improve or upgrade the customer experience Hit retention, upsell and customer satisfaction targets What we’re looking for You don’t need to know broadband inside out. We’ll teach you that. This role suits someone who enjoys a challenge and doesn’t take “no” personally. What we’re looking for is: Experience in retention, loyalty, sales or customer service Confident communicator who can build trust quickly Resilient – you don’t let a tough call knock you off your game Passionate about hitting targets while doing right by the customer Calm under pressure and great at pro