{ "count" : 47147, "data" : [ { "id" : "6a2c60a574d8ee00a08f3183", "title" : "Client Support Representative - Entry Level", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Client Support Representative in Atlanta, United States, adjusted for full-time employment." }, "location" : "Atlanta, GA", "locations" : [ "Atlanta, GA" ], "timestamp" : "2026-06-15T08:39:13.136", "fingerprint" : "1c9915feab82e683e0ca8c33bdba0667fc980155cf22ba2a3c9ac082e5b268c8", "source" : "jazzhr", "language" : "en", "externalId" : "zujJbJTdpC", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Client Support Representative - Entry Level. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T02:11:26.965", "lastUpdated" : "2026-06-15T08:39:13.136", "ingestTimestamp" : "2026-06-14T02:11:26.965", "mongoId" : "6a2c60a574d8ee00a08f3183", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "_score" : 958.2699, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6cc574d8ee00a091b40c", "title" : "Application Support Engineer", "company" : "Qube Research & Technologies", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Application Support Engineer in London, UK, adjusted for the FinTech industry and company size." }, "location" : "London, Greater London, England, United Kingdom", "locations" : [ "London", "Greater London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T09:36:15.475", "fingerprint" : "3ab1fb020874d0607c789b16f612dfa3c92011cd14723fb01305c7f415792c6e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/quberesearchandtechnologies/jobs/8589348002", "externalId" : "8589348002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "Greater London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5156177,-0.0919983" } ], "locationText" : "London, Greater London, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AWS, ECS, RDS, IAM, Terraform, Ansible, Grafana, Splunk, Python, Bash, PowerShell", "professionalSkills" : [ "Application support", "DevOps", "Site Reliability Engineering", "Incident management", "Problem management", "Change management", "Infrastructure as Code", "Configuration management", "Monitoring", "Observability", "Automation" ], "hardSkillsList" : [ "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Application Support, DevOps, AWS, Automation", "majorSkillsList" : [ "Application Support", "DevOps", "AWS", "Automation" ], "coreResponsibilities" : "Provide support for third-party applications, Manage applications, Troubleshoot applications, Collaborate with teams, Onboard new applications, Enhance existing services, Design application platforms, Deploy application platforms, Maintain application platforms, Monitor application health, Investigate issues, Address service disruptions, Resolve incidents, Minimise service impact, Perform root cause analysis, Implement permanent fixes, Support application environments, Optimise application environments, Develop automation, Enhance automation, Build operational processes, Build operational controls, Build monitoring solutions, Maintain operational processes, Maintain operational controls, Maintain monitoring solutions, Contribute to service delivery improvements, Contribute to monitoring improvements, Contribute to operational workflow improvements", "teamCollaboration" : "Business and technology teams; Internal users and external vendors; Traders, quantitative researchers, developers", "domainKnowledge" : "Quantitative investing; Systematic investing; Liquid asset classes; Third-party applications; Business-critical platforms; On-premises environments; AWS environments; SaaS environments; Application platforms; High availability; Performance; Operational stability; Service disruptions; Platform reliability; Operational efficiency; Manual processes; Scalable operational processes; Operational controls; Monitoring solutions; Service delivery; Operational workflows; Networking concepts; Application connectivity", "domainList" : [ "quantitative-investing", "systematic-investing", "liquid-asset-classes", "third-party-applications", "business-critical-platforms", "on-premises-environments", "aws-environments", "saas-environments", "application-platforms", "high-availability", "performance", "operational-stability", "service-disruptions", "platform-reliability", "operational-efficiency", "manual-processes", "scalable-operational-processes", "operational-controls", "monitoring-solutions", "service-delivery", "operational-workflows", "networking-concepts", "application-connectivity" ], "domainSpecificKnowledge" : [ "Quantitative investing", "Systematic investing", "Liquid asset classes", "Third-party applications", "Business-critical platforms", "On-premises environments", "AWS environments", "SaaS environments", "Application platforms", "High availability", "Performance", "Operational stability", "Service disruptions", "Platform reliability", "Operational efficiency", "Manual processes", "Scalable operational processes", "Operational controls", "Monitoring solutions", "Service delivery", "Operational workflows", "Networking concepts", "Application connectivity" ], "toolProficiency" : [ "Refinitiv", "Grafana", "Tableau", "ChatGPT", "AWS", "ECS", "RDS", "IAM", "Terraform", "Ansible", "Splunk", "Python", "Bash", "PowerShell" ], "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Improve platform reliability; Improve operational efficiency; Reduce manual processes", "qualificationsBasic" : "3+ years experience, Application Support experience, DevOps experience, Site Reliability Engineering experience, Support enterprise applications, Troubleshoot enterprise applications, Incident management understanding, Problem management understanding, Change management understanding, AWS services experience, ECS experience, RDS experience, IAM experience, Infrastructure as Code experience, Configuration management experience, Terraform experience, Ansible experience, Monitoring platforms experience, Observability platforms experience, Grafana experience, Splunk experience, Scripting skills, Automation skills, Python scripting, Bash scripting, PowerShell scripting, Troubleshooting experience Linux, Troubleshooting experience Windows, Networking concepts understanding, Application connectivity understanding", "qualificationsPreferred" : "ChatGPT experience", "rawDescription" : "Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors. The Third-Party Applications (3PA) team is responsible for the onboarding, operation, support, and continuous improvement of business-critical third-party platforms used across the firm. The team works closely with traders, quantitative researchers, developers, infrastructure teams, vendors, and business users to ensure applications remain reliable, scalable, and well-supported. Your Future Role within QRT You will: Provide support for third-party applications across on-premises, AWS, and SaaS environments. Manage and troubleshoot applications such as Refinitiv, Grafana, Tableau, ChatGPT, and other business-critical platforms. Collaborate with business and technology teams to onboard new applications and enhance existing services. Design, deploy, and maintain application platforms, ensuring high availability, performance, and operational stability. Monitor application health, investigate issues, and proactively address potential service disruptions. Work with internal users and external vendors to resolve incidents and minimise service impact. Perform root cause analysis and implement permanent fixes to improve platform reliability. Partner with traders, quantitative researchers, and developers to support and optimise application environments. Develop and enhance automation to improve operational efficiency and reduce manual processes. Build and maintain scalable operational processes, controls, and monitoring solutions. Contribute to continuous improvements in service delivery, monitoring, and operational workflows. Your Present Skillset 3+ years of experience in Application Support, DevOps, Site Reliability Engineering, or a similar role. Experience supporting and troubleshooting enterprise applications in production environments. Strong understanding of incident, problem, and change management processes. Experience with AWS services, including ECS, RDS, and IAM. Experience using Infrastructure as Code and configuration management tools such as Terraform and Ansible. Experience with monitoring and observability platforms, including Grafana and Splunk. Strong scripting and automation skills using Python, Bash, or PowerShell. Hands-on troubleshooting experience across Linux and Windows environments. Understanding of networking concepts and application connectivity troubleshooting. Experience working with Git-based development workflows and DevOps tooling. Experience supporting financial market data platforms such as Refinitiv is beneficial. Familiarity with collaboration and operational tools such as GitHub, Slack, and OpsGenie is advantageous. QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.", "summaryDescription" : "Application Support Engineer at Qube Research & Technologies. Skills: Application Support, DevOps, AWS, Automation. Provide support for third-party applications. Manage applications", "postedDate" : "2026-06-13T20:24:59.253", "createdAt" : "2026-06-13T20:24:59.253", "lastUpdated" : "2026-06-15T09:36:15.475", "ingestTimestamp" : "2026-06-13T20:24:59.253", "mongoId" : "6a2c6cc574d8ee00a091b40c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Scripting", "Automation", "Application Support", "DevOps", "AWS", "Application support", "Site Reliability Engineering", "Incident management", "Problem management", "Change management", "Infrastructure as Code", "Configuration management", "Monitoring", "Observability", "Quantitative investing", "Systematic investing", "Liquid asset classes", "Third-party applications", "Business-critical platforms", "On-premises environments", "AWS environments", "SaaS environments", "Application platforms", "High availability", "Performance", "Operational stability", "Service disruptions", "Platform reliability", "Operational efficiency", "Manual processes", "Scalable operational processes", "Operational controls", "Monitoring solutions", "Service delivery", "Operational workflows", "Networking concepts", "Application connectivity", "Refinitiv", "Grafana", "Tableau", "ChatGPT", "ECS", "RDS", "IAM", "Terraform", "Ansible", "Splunk", "Python", "Bash", "PowerShell" ], "skillCount" : 50, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 901.36957, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16191258b93c861e8e7783", "title" : "IT Application Support", "company" : "LEARN Corporation", "industry" : "Education", "salary" : { "min" : 780000.0, "max" : 1300000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Application Support in Bangkok, Thailand, adjusted for mid-seniority level in the education industry." }, "location" : "Bangkok, TH", "locations" : [ "Bangkok", "TH" ], "timestamp" : "2026-06-15T05:11:21.473", "fingerprint" : "ec421584725bfe39104c42f62c58060912b976fafd75c7730a1455e0b21ffe40", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://learn-corporation.breezy.hr/p/9aefd9ac961a-it-application-support", "externalId" : "9aefd9ac961a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7524938,100.4935089" } ], "locationText" : "Bangkok, Thailand", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "About LEARN Corporation LEARN Corporation is Thailand’s leader in lifelong-learning EdTech. Guided by our conviction that “learning opportunities can improve one’s quality of life,” we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, ach", "summaryDescription" : "IT Application Support at LEARN Corporation", "createdAt" : "2026-06-13T23:02:00.022", "lastUpdated" : "2026-06-15T05:11:21.473", "ingestTimestamp" : "2026-06-13T23:02:00.022", "mongoId" : "6a16191258b93c861e8e7783", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 892.94257, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2abe1f74d8ee00a06eca30", "title" : "Information & Application Developer (Entry Level and Associate)", "company" : "Boeing", "salary" : { "min" : 70550.0, "max" : 95450.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "USA - North Charleston, SC", "locations" : [ "USA - North Charleston, SC", "United States of America" ], "timestamp" : "2026-06-14T19:26:35.948", "fingerprint" : "78bbddde7b0b08393e2481d92b1228c13f6a88d9d449348fbd66336009707168", "source" : "workday", "language" : "en", "applyUrl" : "https://boeing.wd1.myworkdayjobs.com/external_subsidiary/job/USA---North-Charleston-SC/Information---Application-Developer--Entry-Level-and-Associate-_JR2026506648", "externalId" : "JR2026506648", "locationPoint" : "32.85462,-79.97481", "structuredLocations" : [ { "city" : "North Charleston", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.8546197,-79.9748103" } ], "locationText" : "North Charleston, South Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Python, HTML, SQL, JavaScript, React", "professionalSkills" : [ "Data analysis", "Application development", "Data visualization" ], "hardSkillsList" : [ "Data access", "Data processing", "Database objects" ], "hardSkills" : [ { "name" : "Data access", "level" : "intermediate" }, { "name" : "Data processing", "level" : "intermediate" }, { "name" : "Database objects", "level" : "intermediate" } ], "majorSkills" : "Application development, Data analysis, Power BI reports", "majorSkillsList" : [ "Application development", "Data analysis", "Power BI reports" ], "coreResponsibilities" : "Gather and evaluate end user requirements, Analyze data from multiple sources, Assist in writing and maintaining code, Automate data access, Automate data processing, Construct database objects, Create Power BI reports, Maintain Power BI dashboards, Design computing applications, Program computing applications, Test computing applications, Maintain computing applications, Troubleshoot programming issues, Troubleshoot application issues, Apply compliance requirements, Ensure application security, Ensure application compliance, Review system performance, Recommend improvements", "teamCollaboration" : "Collaborate with team members", "domainKnowledge" : "Boeing ESATS; Application Manager compliance", "domainList" : [ "boeing-esats", "application-manager-compliance" ], "domainSpecificKnowledge" : [ "Boeing ESATS", "Application Manager compliance" ], "toolProficiency" : [ "Power BI", "Git" ], "problemSolvingSkills" : "Analyze data; Troubleshoot issues", "specialRequirements" : "Work onsite, U.S. Person required", "outcomesObjectives" : "Enhance EDC services", "qualificationsBasic" : "1+ years web application development or data analysis, Understanding of relational databases, Familiarity with Power BI or data visualization tools, Basic experience with Python, Understanding of HTML and web technologies", "qualificationsPreferred" : "Bachelor's degree in computer science, engineering, mathematics, or physics, Hands-on experience with SQL, Experience with JavaScript programming and frameworks, Familiarity with data reporting and performance metrics, Hands-on experience with Git", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Information & Application Developer (Entry Level and Associate) **Company:** The Boeing Company The Boeing South Carolina Engineering Design Center (BSC EDC) has an exciting opportunity for an**Information & Application Developer (Entry Level and Associate)**. **_Position Overview:_** The BSC EDC is a multi-functional organization focused on supporting the growth and development of the BSC engineering community. In this role, you will assist in maintaining and improving existing websites and applications, as well as contribute to the design and implementation of new tools. You will work closely with end users to gather feedback and help implement improvements. This position offers a valuable opportunity to learn more about software engineering practices, as well as Boeing ESATS and Application Manager compliance requirements, supporting efforts to ensure all applications meet these standards. Additionally, you will develop skills in analyzing and utilizing data from multiple sources to help enhance EDC services. **_Primary Responsibilities:_** * Gather and evaluate end user requirements to improve applications. * Analyze data from multiple sources, including SQL databases, to support decision-making and enhance services. * Assist in writing and maintaining code to automate data access, processing, and analysis; assist in constructing database objects. * Create and maintain Power BI reports and dashboards to visualize data and provide insights. * Design, program, test, and maintain computing applications under guidance. * Troubleshoot and resolve basic programming or application issues. * Learn and apply Boeing ESATS and Application Manager compliance requirements to ensure application security and compliance. * Collaborate with team members to review system performance and recommend improvements. **_Work Authorization:_** This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the North Charleston, SC location. **_Basic Qualifications:_** * 1+ years of experience or relevant coursework in web application development or data analysis. * Understanding of relational databases. * Familiarity with Power BI or other data visualization tools. * Basic experience with Python. * Understanding of HTML and basic web technologies. **_Preferred Qualifications:_** * Bachelor's degree from an accredited course of study, in computer science, engineering, mathematics, or physics. * Desire to be part of the BSC Engineering community. * Hands-on experience with SQL, preferably PostgreSQL and/or Microsoft SQL. * Experience with JavaScript programming and frameworks like React. * Familiarity with data reporting and performance metrics. * Hands-on experience with Git and other industry standard development tools. **_Conflict of Interest:_** Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. **_Drug Free Workplace:_** Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies _._ **_Union:_** This is not a union-represented position. **_Pay and Benefits:_** At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. **Pay is based upon candidate experience and qualifications, as well as market and business considerations.** ** _Summary Pay Range_** _:_ * Entry-Level (Level 1): $70,550 - $95,450 * Associate (Level 2): $86,700 - $117,300 **Language Requirements:** Not Applicable **Education:** Not Applicable **Relocation:** This position offers relocation based on candidate eligibility. **Export Control Requirement:** This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. **Safety Sensitive:** This is not a Safety Sensitive Position. **Security Clearance:** This position does not require a Security Clearance. **Visa Sponsorship:** Employer will not sponsor applicants for employment visa status. **Contingent Upon Award Program** This position is not contingent upon program award **Shift:** Shift 1 (United States of America) **Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud** \\- [Recruitment Fraud Warning](http://www.boeing.com/careers/recruitment-fraud-warning.page) Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. [EEO is the law](http://www.boeing.com/resources/boeingdotcom/careers/footer/EEOIsTheLawPoster.pdf) [Boeing EEO Policy](https://tbcdn.talentbrew.com/company/185/v1_0/img/2018_Policy_Statement.pdf) [Request an Accommodation](http://www.boeing.com/careers/request-accommodation.page) [Applicant Privacy](http://www.boeing.com/careers/privacy-statement.page) **Boeing Participates in E – Verify** * [E-Verify (English) ](http://www.boeing.com/resources/boeingdotcom/careers/footer/EverifyPosterEnglish.pdf) * [E-Verify (Spanish) ](http://www.boeing.com/resources/boeingdotcom/careers/footer/EverifyPosterSpanish.pdf) **Right to Work Statement** * [Right to Work (English) ](http://www.boeing.com/resources/boeingdotcom/careers/footer/WebBPPOSTERRtoWEnglishversion.pdf) * [Right to Work (Spanish)](http://www.boeing.com/resources/boeingdotcom/careers/footer/WebBPPOSTERRtoWSpanishversion.pdf)", "summaryDescription" : "Information & Application Developer (Entry Level and Associate) at Boeing. Skills: Application development, Data analysis, Power BI reports. Gather and evaluate end user requirements. Analyze data from multiple sources", "postedDate" : "2026-06-12T04:01:39.267", "createdAt" : "2026-06-12T04:01:39.184", "lastUpdated" : "2026-06-14T19:26:35.948", "ingestTimestamp" : "2026-06-12T04:01:39.184", "mongoId" : "6a2abe1f74d8ee00a06eca30", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://boeing.wd1.myworkdayjobs.com/external_subsidiary/job/USA---North-Charleston-SC/Information---Application-Developer--Entry-Level-and-Associate-_JR2026506648", "salaryAnnualMin" : 70550, "salaryAnnualMax" : 95450, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data access", "Data processing", "Database objects", "Application development", "Data analysis", "Power BI reports", "Data visualization", "Boeing ESATS", "Application Manager compliance", "Power BI", "Git" ], "skillCount" : 11, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 892.0573, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c91c274d8ee00a09840a7", "title" : "Application Support Specialist", "company" : "CompuNet, Inc.", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Application Support Specialist in Meridian, United States, adjusted for the technology industry and company size." }, "location" : "Meridian, Idaho, United States", "locations" : [ "Meridian", "Idaho", "United States" ], "certifications" : [ "Microsoft PL-900" ], "timestamp" : "2026-06-15T12:20:52.602", "fingerprint" : "6d047a4065b0d3223842f54927f16ebb61016d4372c6ea2a5a4ea5d8054741b2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/compunetinc/jobs/5234720008", "externalId" : "5234720008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Meridian", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6086295,-116.3923260" } ], "locationText" : "Meridian, Idaho, United States", "technicalSkills" : "CRM, ERP, PSA", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Application administration", "Troubleshooting", "Technical writing", "Process orientation" ], "hardSkills" : [ { "name" : "Application administration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Technical writing", "level" : "intermediate" }, { "name" : "Process orientation", "level" : "intermediate" } ], "majorSkills" : "Application support, System administration, Process improvement", "majorSkillsList" : [ "Application support", "System administration", "Process improvement" ], "coreResponsibilities" : "Administer line-of-business applications, Configure roles, permissions, workflows, Maintain system configuration alignment, Support application updates, Serve as escalation point, Own escalated issues, Troubleshoot issues across systems, Develop SOPs for issues, Translate complex issues, Investigate recurring issues, Apply targeted fixes, Recommend incremental improvements, Identify automation opportunities, Participate in solution builds, Assist with testing, Validate readiness for support, Assume ownership after handoff", "teamCollaboration" : "Support teams; Process owners; Internal stakeholders", "domainKnowledge" : "Business applications", "domainList" : [ "business-applications" ], "domainSpecificKnowledge" : [ "Business applications" ], "toolProficiency" : [ "ConnectWise Manage" ], "communicationSkills" : "Clear communication", "documentationSkills" : "Documentation; Technical writing", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "qualificationsBasic" : "2+ years administering ConnectWise Manage, 2+ years administering CRM, ERP, or PSA platform, Demonstrated experience producing Standard Operating Procedures, Experience researching business processes", "qualificationsPreferred" : "ConnectWise Sell experience, Microsoft PL-900 certification, Experience with homegrown applications, Experience working alongside Business Analysts", "rawDescription" : "Why join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. CompuNet is seeking an Application Support Specialist – Business Applications to administer, support, and maintain the company’s line-of-business application portfolio. This role focuses on day-to-day system operation and escalated support. The Application Support Specialist serves as the escalation point for the reactive support team, resolving issues that fall outside documented processes and developing Standard Operating Procedures (SOPs) to enable future resolution without escalation. The role primarily supports existing systems and processes, applying targeted improvements to maintain stability, usability, and supportability. Essential Duties & Responsibilities The Application Support Specialist – Business Applications will deliver and support the following areas of responsibility: APPLICATION ADMINISTRATION & CONFIGURATION Administer and maintain line-of-business applications across CRM, PSA, ERP, and related systems Configure roles, permissions, workflows, forms, and system settings Maintain alignment between system configuration and existing business processes Support application updates, releases, and configuration changes Maintain documentation of system configuration and workflows SUPPORT & ESCALATION OWNERSHIP Serve as the escalation point for the reactive support team Own escalated issues through investigation, resolution, and documentation Troubleshoot issues across systems, integrations, and workflows Distinguish between user error, configuration issues, and system defects Communicate clearly with support teams and stakeholders SOP DEVELOPMENT & KNOWLEDGE TRANSFER Develop SOPs for recurring issues and support scenarios Translate complex issues into clear, repeatable processes Enable reactive support to resolve future issues independently Maintain and update documentation as systems evolve PROCESS & ISSUE ANALYSIS Investigate recurring issues to identify root causes Apply targeted fixes and configuration updates Identify when issues require escalation beyond the role Recommend incremental improvements to reduce support volume Identify opportunities for practical automation where appropriate PROJECT PARTICIPATION & HANDOFF SUPPORT Participate in solution builds as needed to support transition into operations Assist with testing and early issue resolution Validate readiness for operational support Assume ownership after handoff Education & Experience Minimum Requirements 2+ years administering ConnectWise Manage or an equivalent CRM, ERP, or PSA platform Demonstrated experience producing Standard Operating Procedures or similar business process documentation for use by others Experience researching business processes across multiple stakeholders, systems, and approval chains Desired Experience ConnectWise Sell experience Microsoft PL-900 (Power Platform Fundamentals) certification Experience with homegrown, custom-built, or internally developed line-of-business applications Experience working alongside Business Analysts or in a Business Analyst capacity Skills & Abilities Application administration discipline across multiple line-of-business systems Troubleshooting capability and pattern recognition across systems, integrations, and workflows Escalation judgment with the ability to determine when issues exceed role scope Technical writing suitable for SOPs, support handoffs, and stakeholder consumption Communication and relationship-building across support teams, process owners, and internal stakeholders Process orientation with reliable execution in ambiguous or undocumented situations Ownership of outcomes including recurring and low-visibility operational work Who we are CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.", "summaryDescription" : "Application Support Specialist at CompuNet, Inc.. Skills: Application support, System administration, Process improvement. Administer line-of-business applications. Configure roles, permissions, workflows", "postedDate" : "2026-06-14T08:42:48.722", "createdAt" : "2026-06-14T08:42:48.722", "lastUpdated" : "2026-06-15T12:20:52.602", "ingestTimestamp" : "2026-06-14T08:42:48.722", "mongoId" : "6a2c91c274d8ee00a09840a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Application administration", "Troubleshooting", "Technical writing", "Process orientation", "Application support", "System administration", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Business applications", "Microsoft PL-900", "ConnectWise Manage" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 865.2249, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ba874d8ee00a094a898", "title" : "Entry Level Support Engineer", "company" : "New Era Technology", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 70000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level support engineer in New Plymouth, New Zealand, adjusted for the technology industry and full-time employment." }, "location" : "Australia-New Zealand ", "locations" : [ "Australia-New Zealand" ], "timestamp" : "2026-06-15T09:40:00.473", "fingerprint" : "b635618903b53c2f35c91bbf763482b759a3fb80ff0ea57e2f0430bc1b07c22d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/neweratechnz/jobs/8578148002", "externalId" : "8578148002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New Plymouth", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-39.0579941,174.0806474" } ], "locationText" : "New Plymouth, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows 11, Windows Server 2022, Azure Active Directory, FortiGate, Ruckus, HP, Allied Telesis, Aruba, Aerohive", "professionalSkills" : [ "Customer service", "Technical support", "Troubleshooting technical problems", "Issue resolution" ], "hardSkillsList" : [ "IT support", "Ticket management" ], "hardSkills" : [ { "name" : "IT support", "level" : "intermediate" }, { "name" : "Ticket management", "level" : "intermediate" } ], "majorSkills" : "IT support, Customer service, Troubleshooting", "majorSkillsList" : [ "IT support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Respond to client inquiries, Provide technical support, Diagnose technical issues, Troubleshoot technical issues, Document client issues, Track client issues, Escalate unresolved issues, Follow up on issues, Stay up to date with product knowledge, Stay up to date with industry trends, Complete daily timesheets", "teamCollaboration" : "Collaborate with cross-functional teams", "domainKnowledge" : "Education sector IT", "domainList" : [ "education-sector-it" ], "domainSpecificKnowledge" : [ "Education sector IT" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Communicate with non-technical users", "documentationSkills" : "Document client issues", "continuousLearning" : "Continuous training; Earn while you learn", "problemSolvingSkills" : "Troubleshoot technical problems", "specialRequirements" : "Travel between sites, 38 hour working week", "outcomesObjectives" : "Deliver excellent customer service", "qualificationsBasic" : "NZ Citizen or permanent residency, NZ Driver's License (Full or Restricted)", "qualificationsPreferred" : "Practical technical knowledge in supporting and implementing Windows 11, Practical technical knowledge in supporting and implementing Windows Server 2022, Practical technical knowledge in supporting and implementing Azure Active Directory, Practical technical knowledge in supporting and implementing Firewalls (FortiGate), Practical technical knowledge in supporting and implementing Switching (Ruckus, HP, Allied Telesis), Practical technical knowledge in supporting and implementing Wireless (Ruckus, Aruba/HP, Aerohive), Practical technical knowledge in supporting and implementing Printers/Copiers, Based near South Taranaki / Hawera", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role? 38 hour working week (Mon - Thu 8hrs & Fri 6 hours) Based on-site our client sites in New Plymouth and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail This role may require travel between sites, flexibility is important. No company vehicle provided. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/Copiers What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars. An opportunity to earn while you learn. Note: We’re open to applicants from a range of locations. Being based near South Taranaki / Hawera would be an advantage but is not essential. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .", "summaryDescription" : "Entry Level Support Engineer at New Era Technology. Skills: IT support, Customer service, Troubleshooting. Respond to client inquiries. Provide technical support", "postedDate" : "2026-06-14T03:07:52.724", "createdAt" : "2026-06-14T03:07:52.724", "lastUpdated" : "2026-06-15T09:40:00.473", "ingestTimestamp" : "2026-06-14T03:07:52.724", "mongoId" : "6a2c7ba874d8ee00a094a898", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "IT support", "Ticket management", "Customer service", "Troubleshooting", "Technical support", "Troubleshooting technical problems", "Issue resolution", "Education sector IT", "Ticketing system" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 843.45276, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ba874d8ee00a094a896", "title" : "Entry Level Support Engineer", "company" : "New Era Technology", "industry" : "Technology", "salary" : { "min" : 58000.0, "max" : 75000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry Level Support Engineer in Christchurch, New Zealand, adjusted for the technology industry and entry-level seniority." }, "location" : "Australia-New Zealand ", "locations" : [ "Australia-New Zealand" ], "timestamp" : "2026-06-15T06:18:58.986", "fingerprint" : "1ad09d0e0c3571691bdd9f34ca6b88ce525dbaba441e35dd26f0ed52eeaa3815", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/neweratechnz/jobs/8565746002", "externalId" : "8565746002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Christchurch", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-43.5309550,172.6364343" } ], "locationText" : "Christchurch, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows 11, Windows Server 2022, Azure Active Directory, FortiGate, Ruckus, HP, Allied Telesis, Aruba, Aerohive", "professionalSkills" : [ "Customer service", "Technical troubleshooting", "Issue resolution" ], "hardSkillsList" : [ "IT support", "Ticket management" ], "hardSkills" : [ { "name" : "IT support", "level" : "intermediate" }, { "name" : "Ticket management", "level" : "intermediate" } ], "majorSkills" : "IT support, Technical troubleshooting", "majorSkillsList" : [ "IT support", "Technical troubleshooting" ], "coreResponsibilities" : "Respond to client inquiries, Provide technical support, Diagnose technical issues, Troubleshoot technical issues, Document client issues, Track client issues, Escalate unresolved issues, Follow up on issues", "teamCollaboration" : "Collaborate with cross-functional teams", "domainKnowledge" : "Education sector IT", "domainList" : [ "education-sector-it" ], "domainSpecificKnowledge" : [ "Education sector IT" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Communicate with non-technical users", "documentationSkills" : "Document client issues", "continuousLearning" : "Continuous training; Product knowledge updates; Industry trend updates", "problemSolvingSkills" : "Prioritize problems; Troubleshoot technical problems", "specialRequirements" : "Local travel across region, 38 hour working week", "outcomesObjectives" : "Deliver excellent customer service", "qualificationsBasic" : "NZ Citizen or permanent residency, NZ Driver's License", "qualificationsPreferred" : "Practical technical knowledge supporting implementing Windows 11, Practical technical knowledge supporting implementing Windows Server 2022, Practical technical knowledge supporting implementing Azure Active Directory, Practical technical knowledge supporting implementing FortiGate Firewalls, Practical technical knowledge supporting implementing Ruckus Switching, Practical technical knowledge supporting implementing HP Switching, Practical technical knowledge supporting implementing Allied Telesis Switching, Practical technical knowledge supporting implementing Ruckus Wireless, Practical technical knowledge supporting implementing Aruba/HP Wireless, Practical technical knowledge supporting implementing Aerohive Wireless, Practical technical knowledge supporting implementing Printers/Copiers", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role? 38 hour working week (Mon - Thu 8hrs & Fri 6 hours) Based on-site our client sites in Central Christchurch and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across the region, so flexibility is important. No company vehicle provided. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/Copiers What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars. An opportunity to earn while you learn. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .", "summaryDescription" : "Entry Level Support Engineer at New Era Technology. Skills: IT support, Technical troubleshooting. Respond to client inquiries. Provide technical support", "postedDate" : "2026-06-13T21:01:42.846", "createdAt" : "2026-06-13T21:01:42.846", "lastUpdated" : "2026-06-15T06:18:58.986", "ingestTimestamp" : "2026-06-13T21:01:42.846", "mongoId" : "6a2c7ba874d8ee00a094a896", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "IT support", "Ticket management", "Technical troubleshooting", "Customer service", "Issue resolution", "Education sector IT", "Ticketing system" ], "skillCount" : 7, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 841.7094, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb24074d8ee00a09e07eb", "title" : "Mid-Level Application Developer - DHS", "industry" : "Government", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-level application developer in the United States, adjusted for government industry and onsite work mode." }, "location" : "(Multiple States)", "locations" : [ "(Multiple States)" ], "timestamp" : "2026-06-15T09:31:44.606", "fingerprint" : "e992e6d7395173be5c3f5802d94e8b31c78e3f222902a1943eeef0aa95c13923", "source" : "jazzhr", "language" : "en", "externalId" : "h1LW5L1Nyq", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "summaryDescription" : "Mid-Level Application Developer - DHS", "createdAt" : "2026-06-14T06:29:20.276", "lastUpdated" : "2026-06-15T09:31:44.606", "ingestTimestamp" : "2026-06-14T06:29:20.276", "mongoId" : "6a2cb24074d8ee00a09e07eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 814.44403, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c826d74d8ee00a095bff4", "title" : "Manager - Application Support", "company" : "Wynn Resorts", "industry" : "Gambling And Casinos", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Application Support Manager in Las Vegas, adjusted for the hospitality industry and manager seniority." }, "location" : "Las Vegas, NV, United States", "locations" : [ "Las Vegas", "NV", "United States" ], "timestamp" : "2026-06-15T10:04:34.671", "fingerprint" : "e99bc441b592b12891ee0f95ed8d1d2b76f349919cc36de779c65766d03bd299", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WynnResorts/744000131729563-manager-application-support", "externalId" : "744000131729563", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Software troubleshooting, Hardware troubleshooting", "professionalSkills" : [ "Process management", "Resource planning", "Continuous improvement", "Vendor management", "Stakeholder management" ], "hardSkillsList" : [ "Application support", "Incident management", "Request management", "Change management", "Problem management" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Application support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Request management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Application Support, IT Operations, Team Management", "majorSkillsList" : [ "Application Support", "IT Operations", "Team Management" ], "coreResponsibilities" : "Manage daily activities of Application Support, Respond to application and hardware issues, Identify problem tickets, Coordinate corrective action, Identify and resolve potential issues, Schedule work assignments, Act as a coach, Act as a mentor, Provide new hire training, Prepare operational reports, Analyze operational trends, Make policy recommendations, Modify support procedures, Oversee Application Support projects, Ensure on-time project delivery, Improve operating efficiencies, Recommend personnel actions, Perform management tasks, Participate in on-call rotation, Equip direct reports with feedback, Align feedback to objectives, Ensure support models align to objectives, Attend touch base meetings, Attend project coordination meetings, Ensure incident responses within 3 days, Ensure compliance with policy standards, Allocate tasks and resources, Track project hours", "teamCollaboration" : "Collaborate with IT leaders; Work across business departments; Cross-functional influence", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Casino environment; Business systems support", "domainList" : [ "casino-environment", "business-systems-support" ], "domainSpecificKnowledge" : [ "Casino environment", "Business systems support" ], "toolProficiency" : [ "PPM" ], "communicationSkills" : "Exceptional Communication", "problemSolvingSkills" : "Problem-Solving; Critical Thinking", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Ensure support incident responses within 3 days; Achieve 90% accuracy for compliance; Ensure on-call resources respond within 30 minutes", "qualificationsBasic" : "Eight (8) years in IT operations, Four (4) years in business systems support, Technical understanding of troubleshooting, Experience in IT Leader, Experience improving system performance", "qualificationsPreferred" : "B.A. or B.S. degree, ITIL Certification a plus, Experience in hotel/casino environment, Application Support in casino environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Manager of IT Application Support is a key member of the Wynn Las Vegas IT Team and reports directly to the Director, IT Application Support. This position is responsible for all support analyst and technician personnel and will ensure that all daily tasks are performed by personnel in a timely manner. This position will collaborate with other IT leaders. Core Job Duties & Responsibilities * Manages the daily activities of the Application Support Department to include training, coaching, organizing, planning, and staffing operations. * Responds to the most complex application and hardware issues for customers. Identifies problem tickets and coordinates appropriate corrective action. * Takes a proactive approach to identify and resolve potential issues. * Schedules and organizes work assignments of application support team. * Acts as a coach and mentor. * Provides new hire application support training, in addition to documented step by step new hire IT onboarding. * Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. * Contributes to the creation and modification of overall support policy and procedures. * Manage and oversees Application Support projects/tasks and ensure on-time delivery. Timely reporting of assigned tasks for application support is vital to the success of this department. * Works on special projects to improve operating efficiencies. * Recommend various personnel actions including, but not limited to, coaching, hiring, performance appraisals, promotions, transfers, and vacation schedules. * Perform other management assigned tasks as required * Participate in the on-call incident manager rotation. Team members in this role are successful by * As a leader, equipping your direct reports with performance feedback that encourages growth and aligns to organizational objectives is essential. * Working together across our business and different departments to ensure support models are in sync with the long-term objectives of our organization by attending monthly and Bi-weekly touch base meetings and project coordination meetings. * Ensure support incident responses are within 3 days of notification. * Ensure the company and department remain up to date according to latest change requests and policy standards for utmost compliance with at least 90% accuracy. * Ensure on-call resources respond for unscheduled events within 30 minutes. * Effectively allocates tasks and resources, ensuring that the application support team has a streamlined workflow tracking project hours within our PPM ## Qualifications * B.A. or B.S degree in Computer Science, Information Technology, Information Systems (IS/MIS) is highly valued but not required; ITIL Certification a plus * At least a minimum of eight (8) years in Information Technology (IT) operations, preferably in a hotel/casino environment * A minimum of four (4) years of progressively responsible experience in a data center/business systems support environment * A thorough and complete technical understanding of troubleshooting techniques software and hardware * Experience in Technical and as an IT Leader is required * Proven experience improving the performance of mission critical business systems technologies * Previous experience with Application Support in a casino environment strongly valued * Understand incident, Request, Change, and problem management process * Must be able to make process improvement recommendations Essential Skills & Responsibilities * Service-Oriented- Has a mindset focused on delivering exceptional internal and external user experiences * Calm Decision- Making Under Pressure- Remain composed and decisive during critical incidents and outages * Exceptional Communication- Clear, concise, and audience-aware communication across technical and non-technical stakeholders * Empathy & Sensitivity- Understands the urgency, pressure, and priorities of users and business teams * Ownership & Accountability- Strong sense of responsibility for outcomes—not just tasks * Problem-Solving & Critical Thinking- Analyze complex issues and identify effective solutions quickly * Collaboration & Cross-Functional Influence- Working seamlessly across teams without direct authority * Adaptability & Agility- Pivot quickly in fast-changing environments * Attention to Detail- Precision in monitoring, documentation, and execution * Coaching & Team Development- Mentor, guide, and elevate team performance ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.", "summaryDescription" : "Manager - Application Support at Wynn Resorts. Skills: Application Support, IT Operations, Team Management. Manage daily activities of Application Support. Respond to application and hardware issues", "postedDate" : "2026-06-11T17:16:45.000", "createdAt" : "2026-06-14T09:18:48.778", "lastUpdated" : "2026-06-15T10:04:34.671", "ingestTimestamp" : "2026-06-14T09:18:48.778", "mongoId" : "6a2c826d74d8ee00a095bff4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Application support", "Incident management", "Request management", "Change management", "Problem management", "Leadership", "Mentoring", "Critical thinking", "Application Support", "IT Operations", "Team Management", "Process management", "Resource planning", "Continuous improvement", "Vendor management", "Stakeholder management", "Project management", "Casino environment", "Business systems support", "PPM" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 813.90515, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb24074d8ee00a09e07e8", "title" : "Mid-Level Application Developer - DHS", "industry" : "Government", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-level application developer in the United States, adjusted for government industry and onsite work mode." }, "location" : "(Multiple States)", "locations" : [ "(Multiple States)" ], "timestamp" : "2026-06-15T05:12:44.764", "fingerprint" : "a522fee4e54fdc3f4f36cf5a6923f09235031e9065fe5eed26797a3e83e171fb", "source" : "jazzhr", "language" : "en", "externalId" : "zDHXku9aLC", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "summaryDescription" : "Mid-Level Application Developer - DHS", "createdAt" : "2026-06-14T01:09:46.799", "lastUpdated" : "2026-06-15T05:12:44.764", "ingestTimestamp" : "2026-06-14T01:09:46.799", "mongoId" : "6a2cb24074d8ee00a09e07e8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 811.7271, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a8a7774d8ee00a0681ffd", "title" : "Entry-Level Structural Analysis Engineer", "company" : "Boeing Poland", "salary" : { "min" : 100000.0, "max" : 140000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-Level Structural Analysis Engineer in Warsaw, Poland, adjusted for the aerospace industry and full-time employment." }, "location" : "POL - Warsaw, Poland", "locations" : [ "POL - Warsaw, Poland" ], "timestamp" : "2026-06-12T20:07:28.461", "fingerprint" : "322156e700ce8203110ba639185c778f5f5a9e118fa1c960d997f193b2bd7148", "source" : "workday", "language" : "en", "applyUrl" : "https://boeing.wd1.myworkdayjobs.com/EXTERNAL_CAREERS/job/POL---Warsaw-Poland/Entry-Level-Structural-Analysis-Engineer_JR2026514338-1", "externalId" : "JR2026514338", "locationPoint" : "49.66329,22.00476", "structuredLocations" : [ { "city" : "Warsaw", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2333742,21.0711489" }, { "city" : "Rzeszow", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.0374531,22.0047174" } ], "locationText" : "Warsaw, Poland; Rzeszow, Poland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Finite element models, Finite element tools", "professionalSkills" : [ "Structural analysis", "Product design", "Test execution", "Failure investigation" ], "hardSkillsList" : [ "Stress analysis", "Hand calculations" ], "hardSkills" : [ { "name" : "Stress analysis", "level" : "intermediate" }, { "name" : "Hand calculations", "level" : "intermediate" } ], "majorSkills" : "Structural analysis, Finite element models", "majorSkillsList" : [ "Structural analysis", "Finite element models" ], "coreResponsibilities" : "Perform structural analysis, Support product design, Verify structural integrity, Support test execution, Analyze test results, Report test results, Support in-service products, Investigate failures, Analyze improvements", "teamCollaboration" : "Cross-functional environment", "domainKnowledge" : "Structure; Materials; Properties; Design criteria; Release processes; Metallic structures; Damage tolerance analysis; Inspection methods", "domainList" : [ "structure", "materials", "properties", "design-criteria", "release-processes", "metallic-structures", "damage-tolerance-analysis", "inspection-methods" ], "domainSpecificKnowledge" : [ "Structure", "Materials", "Properties", "Design criteria", "Release processes", "Metallic structures", "Damage tolerance analysis", "Inspection methods" ], "communicationSkills" : "Written English; Verbal English", "continuousLearning" : "Virtual learning tools; Learning platforms; Learning Together Program", "problemSolvingSkills" : "Problem-solving; Critical thinking", "specialRequirements" : "Export control position, Obtain clearance for work under military concession, Current legal authorization to work immediately in Poland", "qualificationsBasic" : "Bachelor of Science degree in Engineering, Knowledge of engineering fundamentals, Experience performing stress analysis, Fluent written and verbal English, Problem-solving skills, Critical thinking skills", "qualificationsPreferred" : "Experience in metallic structures static analysis, Composite experience is a plus, Knowledge in damage tolerance analysis, Knowledge in inspection methods, Aerospace experience, Experience working within cross-functional environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Entry-Level Structural Analysis Engineer **Company:** Boeing Poland sp. z o.o. EFS **Boeing Poland** is seeking an **Entry-Level Structural Analysis Engineer** to join the Boeing Defense & Space (BDS) team located in **Warsaw** or**Rzeszow, Poland.** The successful candidate will be performing simulation & structural analysis work, supporting development of Scope of Work and supporting BDS technical leadership. **Position Responsibilities:** * Performs limited structural analysis using well defined analysis tools to develop the structural environment, characteristics and performance * Supports product design and verifies structural integrity by using analytical methods, finite element models/simulations and other analysis tools throughout the product lifecycle to develop the structural environment, characteristics and performance * Supports test execution and analyzes/reports test results to validate and verify systems and components meet requirements and specifications * Supports in-service products by investigating failures and analyzing improvements * Works under close supervision **This position is hybrid. This means that the selected candidate will be required to perform most work onsite at the listed location. This is at the hiring team’s discretion and could potentially change in the future.** **Export Control Requirements: This is an export control position.** Meaning: 1) Position may be export controlled 2) Government authorization may be required 3) Employment contingent upon meeting trade control requirements **Basic Qualifications (Required Skills/Experience):** * Bachelor of Science degree in Engineering (with a focus on Mechanical, Civil, Aerospace Aeronautical or Material Sciences) * Knowledge of engineering fundamentals such as structure, materials and properties, design criteria, release processes, structural analysis * Experience or knowledge in performing stress analysis using both hand calculations and/or finite element tools * Solid communicator, fluent of both written and verbal English * Self-starter with demonstrated problem-solving and critical thinking skills **Preferred Qualifications (Desired Skills/Experience):** * Experience in metallic structures static analysis (composite experience is a plus) * Knowledge in damage tolerance analysis and inspection methods * Aerospace experience * Experience in working within a cross-functional interpersonal environment **Conflict of Interest:** Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. **Additional Requirement:** The individual will be required to obtain clearance for work under military concession (regulated by act of 13 June 2019 on conducting business activities in the field of manufacturing and trading in explosives, weapons, ammunition and products and technology for military or police purposes). **Important information regarding this requisition:** This requisition is for a locally hired position in POLAND. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN POLAND. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. **Join us if you want to:** * Market competitive salary and performance-based incentive program * Have flexible working hours * Enjoy additional paid days off for Christmas break (December 24th-January 1st) * Develop professional skills with our virtual learning tools and platforms * Benefit from Learning Together Program and MyBenefit program * Benefit from Employee Recognition Program * Get Medical Plan (LuxMed) and life insurance (Warta S.A.) for you and your Family * Participate in Employee Pension Scheme (PPE) * Enjoy and create with us friendly and inclusive atmosphere in workplace * Cooperate and exchange knowledge with international team where we support and respect each other * Cooperate and exchange knowledge with world class global engineering team ******Language Requirements:****** Not Applicable **Education:** Bachelor's Degree or Equivalent **Relocation:** Relocation assistance is not a negotiable benefit for this position. **Security Clearance:** This position does not require a Security Clearance. **Visa Sponsorship:** Employer will not sponsor applicants for employment visa status. **Contingent Upon Award Program** This position is not contingent upon program award **Shift:** Not a Shift Worker (Poland)", "summaryDescription" : "Entry-Level Structural Analysis Engineer at Boeing Poland. Skills: Structural analysis, Finite element models. Perform structural analysis. Support product design", "postedDate" : "2026-06-11T16:16:14.681", "createdAt" : "2026-06-11T16:16:14.434", "lastUpdated" : "2026-06-12T20:07:28.461", "ingestTimestamp" : "2026-06-11T16:16:14.434", "mongoId" : "6a2a8a7774d8ee00a0681ffd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://boeing.wd1.myworkdayjobs.com/EXTERNAL_CAREERS/job/POL---Warsaw-Poland/Entry-Level-Structural-Analysis-Engineer_JR2026514338-1", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Stress analysis", "Hand calculations", "Structural analysis", "Finite element models", "Product design", "Test execution", "Failure investigation", "Structure", "Materials", "Properties", "Design criteria", "Release processes", "Metallic structures", "Damage tolerance analysis", "Inspection methods" ], "skillCount" : 15, "jobCategory" : "engineering", "seniorityLevel" : "junior", "dataQualityScore" : 1.0, "_score" : 811.2485, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5ea874d8ee00a08e5aa5", "title" : "Application Support Analyst II", "company" : "Premier Truck Rental", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Application Support Analyst II in Fort Wayne, United States, adjusted for mid-seniority and full-time employment in the logistics industry." }, "location" : "Fort Wayne, Indiana, United States", "locations" : [ "Fort Wayne", "Indiana", "United States" ], "timestamp" : "2026-06-15T00:56:41.494", "fingerprint" : "10169ac5c8e7797ef45498f6e8e562eaf88783218699342cfdd46e315c1faba7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://rentptr.com/jobs/?gh_jid=5234502008", "externalId" : "5234502008", "structuredLocations" : [ { "city" : "Fort Wayne", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0799898,-85.1386015" } ], "locationText" : "Fort Wayne, Indiana, United States", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SAP, S/4HANA", "professionalSkills" : [ "Asset tracking", "Lifecycle management", "Financial coordination", "Invoice validation" ], "hardSkillsList" : [ "Application support", "Troubleshooting", "System monitoring", "User training", "Incident management", "Problem analysis" ], "hardSkills" : [ { "name" : "Application support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "System monitoring", "level" : "intermediate" }, { "name" : "User training", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem analysis", "level" : "intermediate" } ], "majorSkills" : "Application support, Troubleshooting, System operations", "majorSkillsList" : [ "Application support", "Troubleshooting", "System operations" ], "coreResponsibilities" : "Provide first-line support, Diagnose and resolve complex issues, Collaborate with development teams, Respond to escalated user queries, Monitor application health and performance, Perform regular system checks, Apply patches, updates, and upgrades, Assist end users with troubleshooting, Develop and maintain user documentation, Lead user training sessions, Manage incident tickets through resolution, Analyze recurring issues, Document known issues, Work closely with developers, Work with IT infrastructure teams, Work with vendors, Participate in application rollouts, Participate in application upgrades, Support IT operational processes, Coordinate hardware requisitions, Coordinate software requisitions, Maintain IT asset records, Oversee asset lifecycle activities, Track IT invoices, Validate IT invoices, Coordinate invoice approval workflows, Maintain documentation for issues, Maintain documentation for resolutions, Maintain documentation for support processes, Assist with performance reporting, Identify areas for improvement, Stay informed on software versions, Participate in post-implementation reviews, Support enhancements to application support processes, Stay current with emerging technologies, Stay current with industry trends", "teamCollaboration" : "Development teams; IT infrastructure teams; Vendors; End users", "domainKnowledge" : "Commercial fleet rentals", "domainList" : [ "commercial-fleet-rentals" ], "domainSpecificKnowledge" : [ "Commercial fleet rentals" ], "toolProficiency" : [ "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "User documentation; Training materials; Issue documentation", "continuousLearning" : "Ongoing learning and development", "problemSolvingSkills" : "Problem-solving; Analytical skills; Troubleshooting", "specialRequirements" : "Occasional after-hours support, On-call support", "qualificationsBasic" : "Bachelor's degree or equivalent work experience, 2–4 years application support experience, Hands-on SAP support experience, Understanding of supported applications, Knowledge of monitoring tools, Problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to prioritize and manage tasks, Customer service orientation", "qualificationsPreferred" : "S/4HANA experience preferred, Familiarity with database management systems, Basic query writing skills, Experience with scripting and automation tools, Familiarity with ITIL or ITSM frameworks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental! Company Overview At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site. POSITION SUMMARY The Application Support Analyst II is responsible for providing advanced technical support, troubleshooting, and resolution of complex software application issues while ensuring systems operate efficiently and meet business needs. This role includes monitoring application performance, coordinating with vendors and developers, and working closely with end users to maintain stable, reliable operations and optimize functionality. In addition, the position supports IT operational processes by managing hardware and software requisitioning, maintaining accurate asset tracking and lifecycle management, and overseeing IT financial activities, including tracking, validating, and coordinating approval of IT invoices to ensure accuracy and alignment with contracts and budgets. LOCATION Onsite in Fort Wayne, IN COMPENSATION This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment. RESPONSIBILITIES Application Support & Troubleshooting: Provide first-line support for business-critical applications. Diagnose and resolve complex issues related to application performance, user access, and functionality. Collaborate with development teams to resolve advanced application bugs or system defects. Respond to escalated user queries and issues through established communication channels (e.g., email, phone, ticketing systems). Monitoring & Maintenance: Monitor the health and performance of supported applications to ensure stable operations. Perform regular system checks to proactively identify potential issues. Apply patches, updates, and upgrades as required to maintain application functionality and security. User Support & Training: Assist end users with more complex troubleshooting and application usage guidance. Develop and maintain user documentation, FAQs, and training materials, and lead user training sessions. Incident & Problem Management: Manage incident tickets through resolution for assigned applications, ensuring timely communication and updates. Analyze recurring issues to help identify underlying root causes and support long-term solutions. Document known issues and contribute to a streamlined issue resolution process. Collaboration & Coordination: Work closely with developers, IT infrastructure teams, and vendors to resolve application issues and ensure business alignment. Participate in application rollouts or upgrades to support integration and operational readiness. IT Operations Support & Financial Coordination: Support IT operational processes by coordinating hardware and software requisitions to ensure the timely fulfillment of business needs. Maintain accurate IT asset records and oversee asset lifecycle activities, including procurement, assignment, inventory tracking, and disposition. Track and validate IT invoices against contracts, purchase records, and budgets to ensure accuracy and completeness. Coordinate invoice review and approval workflows with internal stakeholders and vendors to support timely processing and financial accountability. Reporting & Documentation: Maintain accurate documentation for issues, resolutions, and application support processes. Assist with performance reporting for supported applications and identify areas for improvement. Stay informed on software versions, patches, and updates affecting supported applications. Continuous Improvement: Participate in post-implementation reviews and support enhancements to application support processes. Stay current with emerging technologies and industry trends relevant to supported applications. REQUIREMENTS MUST HAVE Bachelor’s degree in computer science, business information systems, computer engineering, system analysis, or related field, or equivalent work experience. 2–4 years of application support experience in an enterprise environment. Hands-on experience supporting SAP, with S/4HANA preferred. Strong understanding of supported applications, including architecture, features, and functionality. Knowledge of application monitoring and diagnostic tools. Strong problem-solving and analytical skills. Excellent verbal and written communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong customer service orientation and ability to work effectively with end users. The role may require occasional after-hours or on-call support based on business needs. NICE TO HAVE Familiarity with database management systems and basic query writing. Experience with scripting and automation tools is a plus. Familiarity with ITIL or other IT service management frameworks is preferred. Employee Benefits At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally. Wellness & Fitness Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered. Exclusive Employee Perks Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable: PTR Swag & Uniform/Boot Allowance On-site Micro-Markets stocked with snacks and essentials Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment Additional partner and vendor discounts Performance Incentives (Commissions, Bonuses & Profit Sharing) At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role. Comprehensive Benefits — Starting Day One ✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare) ✔ 401(k) matching and long-term financial planning support ✔ Paid time off so you can recharge ✔ Life, accidental death, and disability coverage ✔ Ongoing learning and development opportunities Training, Growth & Recognition We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle. Culture & Connection — More Than Just a Job At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through: ✔ PTR Field Days & Team Events ✔ The Extra Mile Recognition Program ✔ PTR Text Alerts & Open Communication Employment Classification Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs. Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package. Equal Opportunity Employer Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law", "summaryDescription" : "Application Support Analyst II at Premier Truck Rental. Skills: Application support, Troubleshooting, System operations. Provide first-line support. Diagnose and resolve complex issues", "postedDate" : "2026-06-12T22:08:59.950", "createdAt" : "2026-06-12T22:08:59.950", "lastUpdated" : "2026-06-15T00:56:41.494", "ingestTimestamp" : "2026-06-12T22:08:59.950", "mongoId" : "6a2c5ea874d8ee00a08e5aa5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Application support", "Troubleshooting", "System monitoring", "User training", "Incident management", "Problem analysis", "System operations", "Asset tracking", "Lifecycle management", "Financial coordination", "Invoice validation", "Commercial fleet rentals", "Ticketing systems" ], "skillCount" : 13, "jobCategory" : "other", "jobSubcategory" : "it", "dataQualityScore" : 0.8888889, "_score" : 804.5349, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "693c2b8670f0b99d5843fae2", "title" : "Catalog Support Engineer (Level 4), Catalog Support and Programs", "company" : "Amazon UK Services Ltd.", "industry" : "Software Development, Support Engineering, amazon business", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Catalog Support Engineer in London, adjusted for the e-commerce industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T04:10:57.849", "fingerprint" : "8b7eb62b3139227666b6de6cc3662a3602c9691efe7555e6b1111547901dab72", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3139962/apply", "externalId" : "03bbae82-6a4a-434f-8e5e-4f83b3e30dd7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Python, Java, C++, Shell scripts, Web technologies", "professionalSkills" : [ "Business acumen", "Data interpretation", "Process improvement", "Root cause analysis", "Operational excellence" ], "hardSkillsList" : [ "Data research", "Data interpretation", "Metadata analysis", "Business rule analysis" ], "softSkillsList" : [ "Ownership", "Drive", "Analytical abilities", "Attention to detail", "Strategic thinking" ], "hardSkills" : [ { "name" : "Data research", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" }, { "name" : "Metadata analysis", "level" : "intermediate" }, { "name" : "Business rule analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Drive" }, { "name" : "Analytical abilities" }, { "name" : "Attention to detail" }, { "name" : "Strategic thinking" } ], "majorSkills" : "Catalog support, Data analysis, Problem solving", "majorSkillsList" : [ "Catalog support", "Data analysis", "Problem solving" ], "coreResponsibilities" : "Monitor data flow, Meet ticket SLAs, Drive rootcause resolution defects, Provide critical product support, Carry out data research, Liaise with technology teams, Liaise with internal teams, Improve workflows, Improve data interpretation, Improve data quality, Provide solutions for catalog quality, Migrate metadata from templates, Migrate business rules from templates, Provide new listing experiences, Analyze metadata inconsistencies, Fix metadata inconsistencies, Analyze business rule inconsistencies, Fix business rule inconsistencies, Solve business problems, Drive process improvements", "teamCollaboration" : "Cross-functional teams; Key business stakeholders", "domainKnowledge" : "Retail catalog; Merchant catalog; Catalog metadata", "domainList" : [ "retail-catalog", "merchant-catalog", "catalog-metadata" ], "domainSpecificKnowledge" : [ "Retail catalog", "Merchant catalog", "Catalog metadata" ], "toolProficiency" : [ "Excel" ], "communicationSkills" : "Communication skills", "documentationSkills" : "Documentation skills", "problemSolvingSkills" : "Problem solving; Analytical skills", "qualificationsBasic" : "4+ years of software development, 4+ years of technical support experience, Experience troubleshooting and debugging technical systems, Experience scripting in modern program languages, Experience in Unix", "qualificationsPreferred" : "Bachelor's degree in engineering, Experience in a 24x7 operational services, Experience with programming languages such as Python, Experience with programming languages such as Java, Experience with programming languages such as C++, Demonstrated experience in Python or shell scripts, Demonstrated experience in Java, Sound understanding of web technologies, Demonstrated skill and passion for problem solving, Demonstrated skill and passion for operational excellence, Ability to understand, troubleshoot and describe complex technical processes, Ability to understand, troubleshoot and describe complex technical issues, Ability to work effectively with tight deadlines, Proven ability to manage multiple, competing priorities simultaneously, Proven analytical and quantitative skills, Ability to analyze, migrate, solving ambiguity related to Catalog metadata", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs. This role requires an individual with excellent analytical abilities and good business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. Key job responsibilities Big Picture: solve problems at their root, stepping back to understand the broader context Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles Quality: You demonstrate appropriate quality and thoroughness. Integrity: You act with personal integrity at all times Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers. Analyze and fix inconsistencies of existing metadata and business rules Use problem solving and analytical skills to solve business problems and drive process improvementsdx Basic Qualifications: - Experience in Unix - 4+ years of software development, or 4+ years of technical support experience Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages Preferred Qualifications: - Bachelor's degree in engineering or equivalent - Speak, write, and read fluently in English - Experience in a 24x7 operational services or support environment - Experience with programming languages such as Python, Java, C++ - - Demonstrated experience in Python or shell scripts, Java, a sound understanding of web technologies. - - Demonstrated skill and passion for problem solving and operational excellence - - Ability to understand, troubleshoot and describe complex technical processes and issues. - - Clear and effective communication & documentation skills - - Ability to work effectively with tight deadlines in a fast-paced environment - - Proven ability to manage multiple, competing priorities simultaneously - - Proven analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to analyze, migrate, solving ambiguity related to Catalog metadata. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Catalog Support Engineer (Level 4), Catalog Support and Programs at Amazon UK Services Ltd.. Skills: Catalog support, Data analysis, Problem solving. Monitor data flow. Meet ticket SLAs", "postedDate" : "2026-06-13T10:38:11.768", "createdAt" : "2026-06-13T10:38:11.768", "lastUpdated" : "2026-06-15T04:10:57.849", "ingestTimestamp" : "2026-06-13T10:38:11.768", "mongoId" : "693c2b8670f0b99d5843fae2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3139962/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data research", "Data interpretation", "Metadata analysis", "Business rule analysis", "Ownership", "Drive", "Analytical abilities", "Attention to detail", "Strategic thinking", "Catalog support", "Data analysis", "Problem solving", "Business acumen", "Process improvement", "Root cause analysis", "Operational excellence", "Retail catalog", "Merchant catalog", "Catalog metadata", "Excel" ], "skillCount" : 20, "jobCategory" : "engineering", "dataQualityScore" : 0.8888889, "_score" : 804.39954, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69cf3f092beec4dd3d934311", "title" : "Seasonal My HR Live Support Associate, MHLS Associate [S]", "company" : "ADCI", "industry" : "Administrative Support, Human Resources, global corporate", "salary" : { "min" : 350000.0, "max" : 650000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Mid-level Technology role in Uttar Pradesh, India, adjusted for company size and industry." }, "location" : "Uttar Pradesh, IND", "locations" : [ "Uttar Pradesh, IND" ], "timestamp" : "2026-06-15T03:09:33.969", "fingerprint" : "9d1358be521a8c6cdef45dee85889bd6fdce80e01d5e7d972eeb36faa6dd909f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10381387/apply", "externalId" : "8e83be1d-af08-4c6f-81e9-549549eb2161", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Uttar Pradesh", "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Uttar Pradesh, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 10, "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Problem solving", "Fact-finding" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Problem solving", "level" : "intermediate" }, { "name" : "Fact-finding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "HR support, Customer service, Problem solving", "majorSkillsList" : [ "HR support", "Customer service", "Problem solving" ], "coreResponsibilities" : "Handle HR queries in Italian, Handle HR queries in English, Resolve HR queries, Escalate HR queries, Take ownership of employee contacts, Resolve employee contacts, Receive inquiries via phone, Receive inquiries via chats, Receive inquiries via tickets, Receive inquiries via emails, Build customer trust, Respond to employee issues, Ensure right communication, Ensure right documentation, Analyze requests, Decide on resolution, Consult with partner teams, Collaborate on process changes, Resolve cross-functional issues, Update policies, Improve policies", "teamCollaboration" : "Partner teams", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Case management systems" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Problem solving; Critical thinking; Fact-finding", "specialRequirements" : "Support 24x7 operations", "outcomesObjectives" : "High degree of problem solving; Customer obsession", "qualificationsBasic" : "Bachelor's degree, Very good proficiency in Italian (B2 CEFR), Very good proficiency in English, Schedule flexibility, Internet connection 50-100 Mbps", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service, Relevant work experience in call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. The MyHR Live Support (MHLS) Team is seeking someone who is passionate about making a difference in people’s lives. Do you enjoy communicating with people, being empathetic, solving problems, and improving the experience of customers? The MyHR Live Support Team cares for 1.5 million Amazonians around the world by assisting them with their HR needs. Our organization delivers best-in-class HR support for Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for MHLS Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. As an HR Professional, you are someone who is skilled at building positive relationships with employees and colleagues. You are approachable and able to handle sensitive situations with tact and diplomacy. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You get excited to use your critical thinking and fact-finding skills. You excel at managing multiple tasks, priorities, deadlines, and have strong organizational skills. You are adaptable and open to change, and you quickly adjust to new policies, technologies, and industry trends. Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professional your responsibilities will be: • Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession. • Receive and resolve inquiries primarily via phone, chats, tickets and emails from employee contact channels. • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. • Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee’s changing needs. • Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited. • Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on resolution for their requests. • Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. Basic Qualifications: - Bachelor's degree - Very good proficiency in written and verbal in Italian (B2 CEFR) and English. - 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. - Schedule flexibility (support a 24x7 operations). - Internet connection before joining date with a speed range of 50-100 Mbps. Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages. - Ability to work in international teams where team members are in different locations and belong to different cultures. - Ability to work with confidential information - Flexibility to work in a fast-paced environment. - Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Seasonal My HR Live Support Associate, MHLS Associate [S] at ADCI. Skills: HR support, Customer service, Problem solving. Handle HR queries in Italian. Handle HR queries in English", "postedDate" : "2026-06-13T07:14:04.978", "createdAt" : "2026-06-13T07:14:04.978", "lastUpdated" : "2026-06-15T03:09:33.969", "ingestTimestamp" : "2026-06-13T07:14:04.978", "mongoId" : "69cf3f092beec4dd3d934311", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10381387/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Problem solving", "Fact-finding", "Critical thinking", "HR support", "Customer service", "Talent management", "Employee relations", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting", "Case management systems" ], "skillCount" : 18, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 801.9013, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2dafb874d8ee00a0c82ed3", "title" : "Application Engineer", "company" : "OCBC Malaysia", "location" : "OCBC Malaysia, Cyberjaya", "locations" : [ "OCBC Malaysia, Cyberjaya" ], "timestamp" : "2026-06-15T10:50:26.101", "fingerprint" : "ced7a609bc604276f8b51ae4a8472191a9fdd2e00336c22456cdd3b8fa1e8d5e", "source" : "workday", "applyUrl" : "https://ocbc.wd102.myworkdayjobs.com/External/job/OCBC-Malaysia-Cyberjaya/Application-Engineer--Open---Shift-_JR00005957", "externalId" : "JR00005957", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cyberjaya", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Cyberjaya, Malaysia", "employmentType" : "FULL_TIME", "technicalSkills" : "Java, WebLogic, Websphere, JBoss, .NET, IIS, Linux, UNIX, Windows Server, MS SQL, Oracle", "professionalSkills" : [ "Banking IT environment" ], "hardSkillsList" : [ "Java", "WebLogic", "Websphere", "JBoss", ".NET", "IIS", "Linux", "UNIX", "Windows Server", "MS SQL", "Oracle" ], "softSkillsList" : [ "team player, proactive" ], "hardSkills" : [ { "name" : "Java", "level" : "intermediate" }, { "name" : "WebLogic", "level" : "intermediate" }, { "name" : "Websphere", "level" : "intermediate" }, { "name" : "JBoss", "level" : "intermediate" }, { "name" : ".NET", "level" : "intermediate" }, { "name" : "IIS", "level" : "intermediate" }, { "name" : "Linux", "level" : "intermediate" }, { "name" : "UNIX", "level" : "intermediate" }, { "name" : "Windows Server", "level" : "intermediate" }, { "name" : "MS SQL", "level" : "intermediate" }, { "name" : "Oracle", "level" : "intermediate" } ], "softSkills" : [ { "name" : "team player, proactive" } ], "majorSkills" : "Java, .NET, Linux, MS SQL, Oracle", "majorSkillsList" : [ "Java, .NET, Linux, MS SQL, Oracle" ], "coreResponsibilities" : "Provide application support and enhancement for applications used in the bank. Perform Level 2 of production support. Perform problem investigation – problem identification, root cause analysis, solution definition, development, and implementation. Understand the system design and provide impact analysis to any changes. Perform application health check and monitoring.", "teamCollaboration" : "Able to work with cross border colleagues", "communicationSkills" : "communication; interpersonal skills", "continuousLearning" : "Take your learning as far as you can. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.", "innovationCreativity" : "Leveraging technology and creativity to become a future-ready learning organisation. Innovate the way we deliver financial services.", "problemSolvingSkills" : "problem investigation; root cause analysis; solution definition; impact analysis; system design", "specialRequirements" : "Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)", "outcomesObjectives" : "To be Asia’s leading financial services partner for a sustainable future.", "qualificationsBasic" : "Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm). Work location is in Cyberjaya. Application Technical Support on either of the following: Applications based on Java technology and WebLogic/ Websphere/ JBoss OR Applications based on. NET technology and Microsoft IIS. Platform Knowledge on Linux/ UNIX OR Windows Server. Database knowledge on MS SQL OR Oracle database. Pleasant personality with good communication and interpersonal skills. Proactive and team player. Able to work with cross border colleagues.", "qualificationsPreferred" : "Knowledge in Banking IT environment will be a plus.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. **Job Descriptions:** * Provide application support and enhancement for applications used in the bank. * Perform Level 2 of production support * Perform problem investigation – problem identification, root cause analysis, solution definition, development, and implementation. * Understand the system design and provide impact analysis to any changes. * Perform application health check and monitoring # **Job Requirements:** * **Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)** * **Work location is in Cyberjaya** * Application Technical Support on either of the following: * Applications based on Java technology and WebLogic/ Websphere/ JBoss OR * Applications based on .NET technology and Microsoft IIS * Platform Knowledge on Linux/ UNIX OR Windows Server. * Database knowledge on MS SQL OR Oracle database. * Knowledge in Banking IT environment will be a plus. * Pleasant personality with good communication and interpersonal skills. * Proactive and team player. * Able to work with cross border colleagues # # **What we offer:** Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.", "summaryDescription" : "Application Engineer at OCBC Malaysia. Skills: Java, .NET, Linux, MS SQL, Oracle. Provide application support and enhancement for applications used in the bank. Perform Level 2 of production support. Perform problem investigation – problem identification, root cause analysis, solution definition, development, and implementation. Understand the system design and provide impact analysis to any changes. Perform application health check and monitoring.", "postedDate" : "2026-06-12T20:56:45.099", "createdAt" : "2026-06-14T20:56:45.031", "lastUpdated" : "2026-06-15T10:50:26.101", "ingestTimestamp" : "2026-06-14T20:56:45.031", "mongoId" : "6a2dafb874d8ee00a0c82ed3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://ocbc.wd102.myworkdayjobs.com/External/job/OCBC-Malaysia-Cyberjaya/Application-Engineer--Open---Shift-_JR00005957", "hasSalary" : false, "allSkills" : [ "Java", "WebLogic", "Websphere", "JBoss", ".NET", "IIS", "Linux", "UNIX", "Windows Server", "MS SQL", "Oracle", "team player, proactive", "Java, .NET, Linux, MS SQL, Oracle", "Banking IT environment" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 785.33746, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "693c2b8c70f0b99d5843fe12", "title" : "Application Engineer", "company" : "ADCI MAA", "industry" : "Operations, IT, Support Engineering, international stores", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the E-commerce industry baseline for an Application Engineer in Bengaluru, India, with mid-level experience and seniority, adjusted for company size and market conditions for 2024-2025." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:49:25.287", "fingerprint" : "55ab1ae141fd0cd8eceff6a3496bc58e37b2a64a899f7f8eb8c780f17fcb5303", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138704/apply", "externalId" : "2034f04c-dd44-47d2-92ca-93b72b97747b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Perl, Shell scripts, Java, Web technologies, REST web services, XML, JSON", "professionalSkills" : [ "Operational excellence", "Service-oriented architecture" ], "hardSkillsList" : [ "Troubleshooting", "Debugging", "Code fixes" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Code fixes", "level" : "intermediate" } ], "majorSkills" : "Application support, Incident management, Troubleshooting", "majorSkillsList" : [ "Application support", "Incident management", "Troubleshooting" ], "coreResponsibilities" : "Provide first level support, Handle tickets, Handle operational issues, Provide engineering support, Troubleshoot production services, Debug production services, Work on maintenance coding, Fix application code, Resolve support issues, Support software deployment, Develop automation tools, Automate manual tasks, Maintain services, Build monitoring dashboards, Report system health, Report support metrics, Work with remote teams, Create knowledge base", "teamCollaboration" : "Remote development teams", "domainKnowledge" : "Large-scale services; Web services; Distributed systems; Web application development", "domainList" : [ "large-scale-services", "web-services", "distributed-systems", "web-application-development" ], "domainSpecificKnowledge" : [ "Large-scale services", "Web services", "Distributed systems", "Web application development" ], "documentationSkills" : "Knowledge base", "innovationCreativity" : "Innovative solutions", "problemSolvingSkills" : "Troubleshooting; Debugging; Root cause analysis", "qualificationsBasic" : "2+ years software development, 2+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience debugging technical systems", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting hardware RAID, Experience maintaining hardware RAID, Experience troubleshooting software RAID, Experience maintaining software RAID, Experience with REST web services, Experience with XML, Experience with JSON", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Cross border (Translational Services) is looking for a seasoned Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store (Translational Services) enables cross-border customers to purchase products on Amazon Marketplaces with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers that includes: 1. Build solutions that reach customers all over the world, providing them with a world class shopping experience in their local language, payments, and currencies 2. Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining 3. Drive customer experience technology for supporting customers all over the world. 4. Work closely with the business to figure out innovative solutions to help improve the customer experience. Key job responsibilities This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are: 1. Provide first level of support for handling tickets, operational issues from production services 2. Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. 3. Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. 4. Read and understand complex application code and make code fixes to resolve support issues 5. Software deployment support in staging and production environments. 6. Develop tools and automate manual operational tasks and easy maintenance of our services. 7. Build monitoring metrics dashboard, and report System health and Support status metrics. 8. Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer at ADCI MAA. Skills: Application support, Incident management, Troubleshooting. Provide first level support. Handle tickets", "postedDate" : "2026-06-13T05:33:07.000", "createdAt" : "2026-06-13T05:33:07.000", "lastUpdated" : "2026-06-15T01:49:25.287", "ingestTimestamp" : "2026-06-13T05:33:07.000", "mongoId" : "693c2b8c70f0b99d5843fe12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3138704/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Debugging", "Code fixes", "Application support", "Incident management", "Operational excellence", "Service-oriented architecture", "Large-scale services", "Web services", "Distributed systems", "Web application development" ], "skillCount" : 11, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 780.73627, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2abe2074d8ee00a06ecac7", "title" : "Entry-Level Structural Analysis Engineer", "company" : "Boeing Poland", "salary" : { "min" : 100000.0, "max" : 140000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-Level Structural Analysis Engineer in Warsaw, Poland, adjusted for the aerospace industry and full-time employment." }, "location" : "POL - Warsaw, Poland", "locations" : [ "POL - Warsaw, Poland" ], "timestamp" : "2026-06-14T20:28:38.602", "fingerprint" : "54d187da2d85f92174d75a1516c60ba51f4ac358d7478e016a3a2f1a82b1828c", "source" : "workday", "language" : "en", "applyUrl" : "https://boeing.wd1.myworkdayjobs.com/external_subsidiary/job/POL---Warsaw-Poland/Entry-Level-Structural-Analysis-Engineer_JR2026514338", "externalId" : "JR2026514338", "locationPoint" : "49.66329,22.00476", "structuredLocations" : [ { "city" : "Warsaw", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2333742,21.0711489" }, { "city" : "Rzeszow", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.0374531,22.0047174" } ], "locationText" : "Warsaw, Poland; Rzeszow, Poland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Finite element models, Finite element tools", "professionalSkills" : [ "Structural analysis", "Product design", "Test execution", "Failure investigation" ], "hardSkillsList" : [ "Stress analysis", "Hand calculations" ], "hardSkills" : [ { "name" : "Stress analysis", "level" : "intermediate" }, { "name" : "Hand calculations", "level" : "intermediate" } ], "majorSkills" : "Structural analysis, Finite element models", "majorSkillsList" : [ "Structural analysis", "Finite element models" ], "coreResponsibilities" : "Perform structural analysis, Support product design, Verify structural integrity, Support test execution, Analyze test results, Support in-service products, Investigate failures, Analyze improvements", "teamCollaboration" : "Cross-functional interpersonal environment", "domainKnowledge" : "Structure; Materials properties; Design criteria; Release processes; Metallic structures; Damage tolerance analysis; Inspection methods", "domainList" : [ "structure", "materials-properties", "design-criteria", "release-processes", "metallic-structures", "damage-tolerance-analysis", "inspection-methods" ], "domainSpecificKnowledge" : [ "Structure", "Materials properties", "Design criteria", "Release processes", "Metallic structures", "Damage tolerance analysis", "Inspection methods" ], "communicationSkills" : "Written English; Verbal English", "continuousLearning" : "Virtual learning tools; Learning platforms; Learning Together Program", "problemSolvingSkills" : "Problem-solving; Critical thinking", "specialRequirements" : "Export control position, Obtain clearance for work under military concession, Current legal authorization to work immediately in Poland", "qualificationsBasic" : "Bachelor of Science degree in Engineering, Knowledge of engineering fundamentals, Experience performing stress analysis, Fluent written and verbal English, Problem-solving skills, Critical thinking skills", "qualificationsPreferred" : "Experience in metallic structures static analysis, Composite experience is a plus, Knowledge in damage tolerance analysis, Knowledge in inspection methods, Aerospace experience, Experience working within cross-functional environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Entry-Level Structural Analysis Engineer **Company:** Boeing Poland sp. z o.o. EFS **Boeing Poland** is seeking an **Entry-Level Structural Analysis Engineer** to join the Boeing Defense & Space (BDS) team located in **Warsaw** or**Rzeszow, Poland.** The successful candidate will be performing simulation & structural analysis work, supporting development of Scope of Work and supporting BDS technical leadership. **Position Responsibilities:** * Performs limited structural analysis using well defined analysis tools to develop the structural environment, characteristics and performance * Supports product design and verifies structural integrity by using analytical methods, finite element models/simulations and other analysis tools throughout the product lifecycle to develop the structural environment, characteristics and performance * Supports test execution and analyzes/reports test results to validate and verify systems and components meet requirements and specifications * Supports in-service products by investigating failures and analyzing improvements * Works under close supervision **This position is hybrid. This means that the selected candidate will be required to perform most work onsite at the listed location. This is at the hiring team’s discretion and could potentially change in the future.** **Export Control Requirements: This is an export control position.** Meaning: 1) Position may be export controlled 2) Government authorization may be required 3) Employment contingent upon meeting trade control requirements **Basic Qualifications (Required Skills/Experience):** * Bachelor of Science degree in Engineering (with a focus on Mechanical, Civil, Aerospace Aeronautical or Material Sciences) * Knowledge of engineering fundamentals such as structure, materials and properties, design criteria, release processes, structural analysis * Experience or knowledge in performing stress analysis using both hand calculations and/or finite element tools * Solid communicator, fluent of both written and verbal English * Self-starter with demonstrated problem-solving and critical thinking skills **Preferred Qualifications (Desired Skills/Experience):** * Experience in metallic structures static analysis (composite experience is a plus) * Knowledge in damage tolerance analysis and inspection methods * Aerospace experience * Experience in working within a cross-functional interpersonal environment **Conflict of Interest:** Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. **Additional Requirement:** The individual will be required to obtain clearance for work under military concession (regulated by act of 13 June 2019 on conducting business activities in the field of manufacturing and trading in explosives, weapons, ammunition and products and technology for military or police purposes). **Important information regarding this requisition:** This requisition is for a locally hired position in POLAND. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN POLAND. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. **Join us if you want to:** * Market competitive salary and performance-based incentive program * Have flexible working hours * Enjoy additional paid days off for Christmas break (December 24th-January 1st) * Develop professional skills with our virtual learning tools and platforms * Benefit from Learning Together Program and MyBenefit program * Benefit from Employee Recognition Program * Get Medical Plan (LuxMed) and life insurance (Warta S.A.) for you and your Family * Participate in Employee Pension Scheme (PPE) * Enjoy and create with us friendly and inclusive atmosphere in workplace * Cooperate and exchange knowledge with international team where we support and respect each other * Cooperate and exchange knowledge with world class global engineering team ******Language Requirements:****** Not Applicable **Education:** Bachelor's Degree or Equivalent **Relocation:** Relocation assistance is not a negotiable benefit for this position. **Security Clearance:** This position does not require a Security Clearance. **Visa Sponsorship:** Employer will not sponsor applicants for employment visa status. **Contingent Upon Award Program** This position is not contingent upon program award **Shift:** Not a Shift Worker (Poland)", "summaryDescription" : "Entry-Level Structural Analysis Engineer at Boeing Poland. Skills: Structural analysis, Finite element models. Perform structural analysis. Support product design", "postedDate" : "2026-06-10T23:15:58.442", "createdAt" : "2026-06-11T23:15:57.953", "lastUpdated" : "2026-06-14T20:28:38.602", "ingestTimestamp" : "2026-06-11T23:15:57.953", "mongoId" : "6a2abe2074d8ee00a06ecac7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://boeing.wd1.myworkdayjobs.com/external_subsidiary/job/POL---Warsaw-Poland/Entry-Level-Structural-Analysis-Engineer_JR2026514338", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Stress analysis", "Hand calculations", "Structural analysis", "Finite element models", "Product design", "Test execution", "Failure investigation", "Structure", "Materials properties", "Design criteria", "Release processes", "Metallic structures", "Damage tolerance analysis", "Inspection methods" ], "skillCount" : 14, "jobCategory" : "engineering", "seniorityLevel" : "junior", "dataQualityScore" : 1.0, "_score" : 767.36554, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a6e1174d8ee00a0642ebc", "title" : "Application Support Analyst", "company" : "Up Education", "industry" : "Education Management", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Application Support Analyst in Auckland, New Zealand, adjusted for mid-seniority and the education industry." }, "location" : "Auckland, Auckland, New Zealand", "locations" : [ "Auckland", "Auckland", "New Zealand" ], "timestamp" : "2026-06-14T23:04:36.815", "fingerprint" : "0316b73288ba9620b8f981c514657b10ca8aa2cfa8a771de6674dd5d9bacfbbf", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UpEducation/6000000001146197-application-support-analyst", "externalId" : "6000000001146197", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "state" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, Auckland, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Student Management Systems, Learning Management Systems, CRM systems, Microsoft Dynamics 365, Azure Logic Apps", "professionalSkills" : [ "System configuration", "Data verification", "Incident resolution", "Problem management", "Change management", "Vendor management", "License management", "Security assessments" ], "hardSkillsList" : [ "Technical troubleshooting", "System administration", "Data troubleshooting", "Performance monitoring" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" }, { "name" : "Data troubleshooting", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" } ], "majorSkills" : "Application support, System administration, Technical troubleshooting", "majorSkillsList" : [ "Application support", "System administration", "Technical troubleshooting" ], "coreResponsibilities" : "Provide technical support, Administer business applications, Configure business applications, Respond to service desk tickets, Investigate service desk tickets, Resolve service desk tickets, Perform data verification, Troubleshoot integrations, Create training materials, Deliver user training, Follow change management processes, Follow incident management processes, Follow problem management processes, Identify trends, Reduce future ticket volume, Build stakeholder relationships, Maintain stakeholder relationships, Communicate effectively, Act as Domain Owner, Develop domain understanding, Maintain domain understanding, Serve as technical escalation point, Provide guidance to team members, Lead projects, Participate in vendor updates, Participate in vendor testing, Participate in vendor release activities, Conduct security assessments, Manage licenses, Monitor performance, Configure systems, Develop knowledge resources, Maintain knowledge resources, Develop integration diagrams, Maintain integration diagrams, Develop playbooks, Maintain playbooks, Lead technical response, Liaise with vendors, Liaise with developers", "teamCollaboration" : "Stakeholder communication; Guidance to team members", "projectManagementSkills" : [ "Lead projects" ], "domainKnowledge" : "Educational processes; Compliance requirements", "domainList" : [ "educational-processes", "compliance-requirements" ], "domainSpecificKnowledge" : [ "Educational processes", "Compliance requirements" ], "communicationSkills" : "Stakeholder communication", "documentationSkills" : "Knowledge resources; Integration diagrams; Playbooks", "continuousLearning" : "Staff development; Training and development", "problemSolvingSkills" : "Problem solving; Troubleshooting; Analytical skills", "qualificationsBasic" : "Demonstrated experience in application support, Experience supporting business applications, Analytical and problem solving skills, Excellent relationship management skills, Proven ability to manage multiple tasks", "qualificationsPreferred" : "Relevant IT tertiary qualification, Equivalent practical experience, Exposure to software development concepts, Experience with Microsoft Dynamics 365, Experience with Azure Logic Apps, Understanding of educational processes, Experience with system integrations, Experience with vendor management, Experience with security principles, Experience leading technical work", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world. What sets us apart from other tertiary providers? It is, quite simply, our people. Our teams come from a wide range of educational and cultural backgrounds and offer a broad diversity of professional experience. But we all have one thing in common – we are all firm believers in the power of education to transform lives and they all have the drive to make a significant impact in the communities with which they work. We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff. To find out more about us, please visit We are seeking capable and motivated Application Support Analyst to support and maintain our key business applications, including Student Management Systems (SMS), Learning Management Systems (LMS), CRM systems, and other critical platforms. This role involves a mix of technical support, incident resolution, system configuration, and project-related work. Depending on experience, the successful candidate may also take on Domain Owner responsibilities for specific applications, acting as a technical escalation point and subject matter expert. This is a varied and interesting role where no two days are the same, with opportunities to grow and develop deep expertise in our educational systems. Core Responsibilities * Provide technical support, administration, and configuration for SMS, LMS, CRM and other business applications. * Respond to, investigate and resolve service desk tickets efficiently to meet service level agreements. * Perform data verification & troubleshooting of integrations * Create training materials and deliver user training. * Follow change, incident, and problem management processes. * Identify trends, recurring issues, and contribute to reducing future ticket volume. * Build and maintain strong stakeholder relationships and communicate effectively. Additional Responsibilities (Domain Owner) * Act as Domain Owner for assigned applications — develop and maintain deep understanding of the domain, its integrations, and interactions with other systems. * Serve as a technical escalation point and provide guidance to team members. * Lead projects originating from squad or business requirements. * Participate in vendor-driven updates, testing, and release activities. * Conduct security assessments, license management, performance monitoring, and system-level configuration. * Develop and maintain knowledge resources, high-level integration diagrams, and playbooks for the app support team. * Lead technical response during major incidents, liaising with vendors and developers as required. ## Qualifications We welcome applications from candidates with a range of experience. * A relevant IT or related tertiary qualification, or equivalent practical experience, is desirable. Exposure to software development concepts, application lifecycles, or development environments through previous employment, projects, or education would be an advantage. * Demonstrated experience in application support, technical troubleshooting, or a similar role. * Experience supporting and administering business applications such as Student Management Systems (SMS), Learning Management Systems (LMS), Customer Relationship Management (CRM) platforms, or similar enterprise applications. * Experience with Microsoft Dynamics 365 (D365) CRM is advantageous. * Experience with Azure Logic Apps, including monitoring and troubleshooting failed workflows, integrations, and data processing issues, is advantageous. * Understanding of (or capability to quickly develop) educational processes and compliance requirements. * Strong analytical and problem solving skills. * Excellent relationship management and stakeholder communication skills. * Proven ability to manage multiple tasks and priorities. * Experience with system integrations, vendor management, security principles, or leading technical work is highly regarded. ## Additional Information Why work with us * Flexible working with a hybrid work arrangement (3 from office, 2 from home) balancing between home and campus * Supportive team environment with ongoing commitment to your training and development * Fantastic opportunity to be part of an energising team and growing company Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.", "summaryDescription" : "Application Support Analyst at Up Education. Skills: Application support, System administration, Technical troubleshooting. Provide technical support. Administer business applications", "postedDate" : "2026-06-11T02:26:59.000", "createdAt" : "2026-06-12T03:04:22.475", "lastUpdated" : "2026-06-14T23:04:36.815", "ingestTimestamp" : "2026-06-12T03:04:22.475", "mongoId" : "6a2a6e1174d8ee00a0642ebc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical troubleshooting", "System administration", "Data troubleshooting", "Performance monitoring", "Application support", "System configuration", "Data verification", "Incident resolution", "Problem management", "Change management", "Vendor management", "License management", "Security assessments", "Lead projects", "Educational processes", "Compliance requirements" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "IT", "dataQualityScore" : 1.0, "_score" : 766.5695, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c710174d8ee00a092d399", "title" : "IT Support / Helpdesk (m/w/d) – 1st Level", "company" : "niteflite", "industry" : "Technology", "salary" : { "min" : 37000.0, "max" : 46000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior IT Support roles in Germany, adjusted for Weilheim in Oberbayern's location and the technology industry." }, "location" : "Weilheim in Oberbayern, DE", "locations" : [ "Weilheim in Oberbayern", "DE" ], "timestamp" : "2026-06-15T09:10:46.814", "fingerprint" : "864e35a0184668a852942a7f71d47c2feb6ffa53605ef38e45ca7bffac274d43", "source" : "personio", "language" : "de", "applyUrl" : "https://nnxx.jobs.personio.de/job/2512472", "externalId" : "2512472", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Weilheim in Oberbayern", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "47.8395072,11.1416355" } ], "locationText" : "Weilheim in Oberbayern, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "technicalSkills" : "Windows Client, Windows Server, Apple Mac OS, Microsoft 365, Outlook, Exchange Online, Teams, OneDrive, Sharepoint, LAN, WLAN, VPN, Remote-Management-Tools, Ticket-System", "professionalSkills" : [ "Kundenkommunikation", "Systemprobleme Analyse", "Dokumentation Pflege", "Knowledge Base Pflege" ], "hardSkillsList" : [ "IT-Grundlagen", "Benutzerverwaltung", "Geräteverwaltung", "Berechtigungsverwaltung" ], "softSkillsList" : [ "Teamarbeit", "Kundenkontakt" ], "hardSkills" : [ { "name" : "IT-Grundlagen", "level" : "intermediate" }, { "name" : "Benutzerverwaltung", "level" : "intermediate" }, { "name" : "Geräteverwaltung", "level" : "intermediate" }, { "name" : "Berechtigungsverwaltung", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamarbeit" }, { "name" : "Kundenkontakt" } ], "majorSkills" : "IT Support, Helpdesk, 1st Level Support", "majorSkillsList" : [ "IT Support", "Helpdesk", "1st Level Support" ], "coreResponsibilities" : "Annahme von Tickets, Bearbeitung von Tickets, Dokumentation von Tickets, Erster Ansprechpartner für Kunden, Analyse von Anwenderproblemen, Lösung von Anwenderproblemen, Analyse von Systemproblemen, Lösung von Systemproblemen, Weiterleitung an 2nd-Level, Weiterleitung an 3rd-Level, Zusammenarbeit mit 2nd-Level, Zusammenarbeit mit 3rd-Level, Pflege der Dokumentation, Pflege der Knowledge Base, Mitarbeit im Tagesgeschäft", "teamCollaboration" : "Zusammenarbeit mit Kollegen; Zusammenarbeit mit 2nd-Level; Zusammenarbeit mit 3rd-Level", "domainKnowledge" : "Basis-Netzwerkthemen; IT-Grundlagen", "domainList" : [ "basis-netzwerkthemen", "it-grundlagen" ], "domainSpecificKnowledge" : [ "Basis-Netzwerkthemen", "IT-Grundlagen" ], "toolProficiency" : [ "Remote-Management-Tools", "Ticket-System" ], "communicationSkills" : "Kundenkommunikation; Freundliche Kommunikation", "documentationSkills" : "Dokumentation; Knowledge Base", "continuousLearning" : "Weiterbildung; Entwicklungsmöglichkeiten", "problemSolvingSkills" : "Analyse von Problemen; Lösung von Problemen", "specialRequirements" : "Führerschein Klasse B, Vor-Ort-Einarbeitung", "qualificationsBasic" : "Abgeschlossene IT-Ausbildung, IT-Studium, Vergleichbare Qualifikation", "qualificationsPreferred" : "Erste Erfahrung im IT-Support, Erfahrung im Helpdesk, Erfahrung im Service-Umfeld", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Hey du! Du bist voll in deinem Element, wenn Technik auf Kundenkommunikation trifft? Wir auch! Komm in unser Team und erlebe, wie der Job nie wieder langweilig wird! Deine Aufgaben Annahme, Bearbeitung und Dokumentation von Tickets im 1st Level-Support Erster Ansprechpartner für unsere Kunden per Telefon, Remote oder E-Mail Analyse und Lösung typischer Anwender- und Systemprobleme Weiterleitung und enge Zusammenarbeit mit dem 2nd- und 3rd-Level Pflege der Dokumentation und Knowledge Base Aktive Mitarbeit im dynamische Tagesgeschäft eines MSP Kein Callcenter, kein Ablesen von Skripten – echter IT-Support mit Verantwortung Technologien & Themen, mit denen du bei uns arbeitest Windows Client & Server Apple Mac OS Microsoft 365 (Outlook, Exchange Online, Teams, OneDrive, Sharepoint) Basis-Netzwerkthemen (LAN, WLAN, VPN) Remote-Management-Tools und Ticket-System IT-Grundlagen rund um Benutzer, Geräte und Berechtigungen Das bringst du mit Abgeschlossene IT-Ausbildung, IT-Studium oder vergleichbare Qualifikation. Erste Erfahrung im IT-Support, Helpdesk oder Service-Umfeld von Vorteil Freude an Kundenkontakt und eine klare, freundliche Kommunikation Teamarbeit ist für dich selbstverständlich – du unterstützt Kollegen und lernst gerne dazu Breites IT-Grundverständnis und Lust, dich weiterzuentwickeln Strukturierte, serviceorientierte Arbeitsweise Sehr gute Deutsch- und gute Englischkenntnisse - mindestens B2-Niveau Führerschein Klasse B Das bieten wir dir Strukturierte Einarbeitung und klare Prozesse Abwechslungsreiche Aufgaben in einem lebendigen MSP-Umfeld Moderne Technologien und Einblick in viele Kundenumgebungen Flache Hierarchien und direkte Ansprechpartner professionelles Onboarding Vor-Ort in unserem Office in den ersten 3-6 Monaten Flexible Arbeitszeiten sowie Hybrid- / Remote-Arbeit nach der Einarbeitung Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten Langfristige Perspektive und faire, leistungsgerechte Vergütung ... und es gibt noch weitere tolle Benefits wie kostenlose Parkplätze vor der Tür, einen tollen großen Garten steuerfreie Sachzulage, Wellpass, Jobrad, optional Firmenwagen (nach der Probezeit), BAV freie Getränke + Kaffee, Obst... etc. Klingt gut? Bereit für einen Job, bei dem kein Tag wie der andere ist? Dann freuen wir uns auf deine Bewerbung oder eine kurze, formlose Kontaktaufnahme. Lass uns sprechen – offen, direkt und auf Augenhöhe. Hast du noch weitere Fragen? Ich bin da für dich! Susanne Pfister bewerbung@niteflite.de 0881/387896 - 0", "summaryDescription" : "IT Support / Helpdesk (m/w/d) – 1st Level at niteflite. Skills: IT Support, Helpdesk, 1st Level Support. Annahme von Tickets. Bearbeitung von Tickets", "createdAt" : "2026-06-14T07:06:03.857", "lastUpdated" : "2026-06-15T09:10:46.814", "ingestTimestamp" : "2026-06-14T07:06:03.857", "mongoId" : "6a2c710174d8ee00a092d399", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "IT-Grundlagen", "Benutzerverwaltung", "Geräteverwaltung", "Berechtigungsverwaltung", "Teamarbeit", "Kundenkontakt", "IT Support", "Helpdesk", "1st Level Support", "Kundenkommunikation", "Systemprobleme Analyse", "Dokumentation Pflege", "Knowledge Base Pflege", "Basis-Netzwerkthemen", "Remote-Management-Tools", "Ticket-System" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 765.5242, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5f3c74d8ee00a08ea32f", "title" : "L2 Production/Application Support", "company" : "Unison Group", "industry" : "Banking", "salary" : { "min" : 60000.0, "max" : 90000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior L2 Production/Application Support role in Kuala Lumpur, Malaysia, with 2+ years of experience in the Banking industry." }, "location" : "Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia", "locations" : [ "Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia" ], "timestamp" : "2026-06-14T19:08:36.332", "fingerprint" : "16487e6c04d9ff531c2ec21b88109d36799cf6207de83f9e776bb8660097e42e", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/86367AFF3A/apply", "externalId" : "86367AFF3A", "industryFunction" : { }, "locationPoint" : "3.1412,101.68653", "structuredLocations" : [ { "city" : "Kuala Lumpur", "state" : "Federal Territory of Kuala Lumpur", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.1395792,101.6935843" } ], "locationText" : "Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia", "experienceMinYears" : 2, "technicalSkills" : "Java, J2EE, Python, Shell scripting, SQL, Linux, Unix, JBOSS, MariaDB", "professionalSkills" : [ "Application support", "Incident management", "SLA compliance", "Issue resolution", "Job scheduling", "System monitoring" ], "hardSkillsList" : [ "Scripting", "Query execution", "Log analysis" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Query execution", "level" : "intermediate" }, { "name" : "Log analysis", "level" : "intermediate" } ], "majorSkills" : "Production support, Application support, Scripting", "majorSkillsList" : [ "Production support", "Application support", "Scripting" ], "coreResponsibilities" : "Provide Level 2 production support, Monitor applications, Troubleshoot incidents, Ensure SLA compliance, Support Java/J2EE applications, Maintain Java/J2EE applications, Develop Python scripting, Maintain Python scripting, Develop Shell scripting, Maintain Shell scripting, Execute SQL queries, Analyze logs, Perform issue resolution, Support application deployments, Support job scheduling, Support system monitoring, Work with development teams, Work with infrastructure teams", "teamCollaboration" : "Development teams; Infrastructure teams", "domainKnowledge" : "Web applications; Batch jobs; Job scheduling; MQ setup; C:D setup; Banking industry", "domainList" : [ "web-applications", "batch-jobs", "job-scheduling", "mq-setup", "c-d-setup", "banking-industry" ], "domainSpecificKnowledge" : [ "Web applications", "Batch jobs", "Job scheduling", "MQ setup", "C:D setup", "Banking industry" ], "problemSolvingSkills" : "Troubleshoot incidents; Issue resolution; Log analysis", "outcomesObjectives" : "Ensure SLA compliance", "qualificationsBasic" : "2 years of experience in application, Hands-on experience in Python, Hands-on experience in Shell scripting, Hands-on experience in SQL, Hands-on experience in Linux/Unix", "qualificationsPreferred" : "Knowledge of web applications, Knowledge of batch jobs, Knowledge of JBOSS, Knowledge of MariaDB, Knowledge of SQL, Knowledge of Job scheduling, MQ setup experience, C:D setup experience, Banking industry exposure", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "* Provide Level 2 production support for business applications and batch jobs * Monitor applications, troubleshoot incidents, and ensure SLA compliance * Support and maintain Java/J2EE applications in Linux/Unix environments * Develop and maintain Python and Shell scripting for automation and operational support * Execute SQL queries, analyze logs, and perform issue resolution * Support application deployments, job scheduling, and system monitoring * Work closely with development and infrastructure teams for issue resolution **Requirements** * Minimum 2 years of experience in application * Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix * Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, * Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus * Banking industry exposure is a plus", "summaryDescription" : "L2 Production/Application Support at Unison Group. Skills: Production support, Application support, Scripting. Provide Level 2 production support. Monitor applications", "postedDate" : "2026-06-11T00:00:00.000", "createdAt" : "2026-06-12T22:50:32.550", "lastUpdated" : "2026-06-14T19:08:36.332", "ingestTimestamp" : "2026-06-12T22:50:32.550", "mongoId" : "6a2c5f3c74d8ee00a08ea32f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/86367AFF3A", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Scripting", "Query execution", "Log analysis", "Production support", "Application support", "Incident management", "SLA compliance", "Issue resolution", "Job scheduling", "System monitoring", "Web applications", "Batch jobs", "MQ setup", "C:D setup", "Banking industry" ], "skillCount" : 15, "jobCategory" : "other", "jobSubcategory" : "banking", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 763.2674, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2adaa174d8ee00a071c4c0", "title" : "Senior Software Engineer-Paltform support/Application support", "company" : "Wells Fargo", "industry" : "Financial Services", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Software Engineer in Hyderabad, India, adjusted for the technology industry and a large financial services company." }, "location" : "Hyderabad, India", "locations" : [ "Hyderabad, India" ], "certifications" : [ "An industry-standard technology certification" ], "timestamp" : "2026-06-14T23:23:36.297", "fingerprint" : "14b23d0e55a721ea200fb89e35ff64a4301ed97dcb040afa5b43dc15b672b1b3", "source" : "workday", "language" : "en", "applyUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/Hyderabad-India/Senior-Software-Engineer-Paltform-support-Application-support_R-541347", "externalId" : "R-541347", "industryFunction" : { }, "locationPoint" : "17.38405,78.45636", "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Java, JavaScript, Ruby, Python, JSON, Angular, NodeJS, .Net/C#, Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee, Autosys, JAWS, Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight, Windows, Linux, Unix, Mainframe, Azure, GCP, AWS, PCF, PKS, Kubernetes, OpenShift, VMware, IBM MQ, Apache Airflow, Logstash, Spark, Oracle, SQL, MongoDB, Cassandra, Hadoop, Cloudera, AWS EMR, S3, Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy, TCP/IP, routing, NAT, firewalls, load-balancing, proxies, web servers", "professionalSkills" : [ "Site Reliability Engineering", "ITSM processes", "Incident Management", "Change Management", "Asset Management", "Configuration Management", "BCP planning", "Operational Ownership", "Reliability Engineering", "Root cause analysis", "System administration" ], "hardSkillsList" : [ "Software Engineering", "Application support", "Cloud technologies", "SRE concepts", "Agile", "Scripting", "Automation", "CI/CD automation", "ITSM processes", "Technical documentation", "System administration", "Software development", "CI/CD automation tools", "Process management", "Monitoring", "Observability", "APM", "Analytics", "Server OS", "Cloud", "Virtualization", "Data storage", "Data management", "Messaging", "Testing Frameworks", "TCP/IP networking", "Packet captures", "Internet technologies" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Software Engineering", "level" : "intermediate" }, { "name" : "Application support", "level" : "intermediate" }, { "name" : "Cloud technologies", "level" : "intermediate" }, { "name" : "SRE concepts", "level" : "intermediate" }, { "name" : "Agile", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "CI/CD automation", "level" : "intermediate" }, { "name" : "ITSM processes", "level" : "intermediate" }, { "name" : "Technical documentation", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" }, { "name" : "Software development", "level" : "intermediate" }, { "name" : "CI/CD automation tools", "level" : "intermediate" }, { "name" : "Process management", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Observability", "level" : "intermediate" }, { "name" : "APM", "level" : "intermediate" }, { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Server OS", "level" : "intermediate" }, { "name" : "Cloud", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "Data storage", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Messaging", "level" : "intermediate" }, { "name" : "Testing Frameworks", "level" : "intermediate" }, { "name" : "TCP/IP networking", "level" : "intermediate" }, { "name" : "Packet captures", "level" : "intermediate" }, { "name" : "Internet technologies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Platform support, Application support, DevOps, SRE", "majorSkillsList" : [ "Platform support", "Application support", "DevOps", "SRE" ], "coreResponsibilities" : "Lead moderately complex initiatives, Contribute to large scale planning, Design for projects, Code for projects, Test for projects, Debug for projects, Document for projects, Review moderately complex technical challenges, Resolve moderately complex issues, Lead a team to meet client needs, Collaborate with peers, Consult with colleagues, Consult with mid-level managers, Lead projects, Act as an escalation point, Provide guidance to less experienced staff, Provide direction to less experienced staff, Maintain system operational knowledge, Understand system operation, Monitor system operation, Ensure optimal availability, Ensure functional health, Ensure performance, Triage alerts, Respond to incidents, Perform root cause analysis, Handle users' questions, Handle users' requests, Implement change requests, Coordinate deployments, Implement BCP planning, Ensure continuous improvements of operational processes, Ensure continuous improvements of operational methods, Analyze system's monitoring needs, Analyze system's observability needs, Create logging solutions, Adjust logging solutions, Create monitoring solutions, Adjust monitoring solutions, Create alerting solutions, Adjust alerting solutions, Create analytics solutions, Adjust analytics solutions, Improve depth of root cause analysis, Improve quality of root cause analysis, Partner with Architecture teams, Partner with Infrastructure teams, Partner with Development teams, Influence decisions impacting reliability, Influence decisions impacting supportability, Identify routine manual operations, Identify risky manual operations, Create automation solutions, Influence fixing sources of manual work, Drive deeper post-incident reviews, Engage in weakness research, Engage in weakness analysis, Engage in architectural reviews, Suggest improvements using production knowledge, Create detailed high-quality stories, Create detailed high-quality tasks, Ensure continuous improvements of systems' reliability, Ensure continuous improvements of systems' supportability", "teamCollaboration" : "Collaborate with peers; Consult with colleagues; Consult with mid-level managers; Partner with Architecture; Partner with Infrastructure; Partner with Development teams", "projectManagementSkills" : [ "Agile", "Agile experience", "CI/CD automation", "CI/CD configuration", "ITSM processes", "Incident Management", "Change Management", "Asset Management", "Configuration Management", "BCP planning" ], "domainKnowledge" : "Site Reliability Engineering; SRE concepts; Complex business logic; ITSM processes; Cloud technologies; Virtualization technologies; Data storage; Data management; Messaging technologies; Testing Frameworks; TCP/IP networking; Internet technologies", "domainList" : [ "site-reliability-engineering", "sre-concepts", "complex-business-logic", "itsm-processes", "cloud-technologies", "virtualization-technologies", "data-storage", "data-management", "messaging-technologies", "testing-frameworks", "tcp-ip-networking", "internet-technologies" ], "domainSpecificKnowledge" : [ "Site Reliability Engineering", "SRE concepts", "Complex business logic", "ITSM processes", "Cloud technologies", "Virtualization technologies", "Data storage", "Data management", "Messaging technologies", "Testing Frameworks", "TCP/IP networking", "Internet technologies" ], "toolProficiency" : [ "Jenkins", "Gradle", "Maven", "Git", "SonarQube", "Artifactory", "Ansible", "Puppet", "Apigee", "Autosys", "JAWS", "Splunk", "Elastic", "Kibana", "Grafana", "Prometheus", "AppDynamics", "Dynatrace", "New Relic", "DataDog", "Kafka", "CloudWatch", "Jaeger", "Zipkin", "Big Panda", "TrueSight", "Selenium", "JMeter", "Blazemeter", "Performance Center", "Perfecto", "Cucumber", "Gherkin", "ALM", "Gremlin", "Chaos Monkey", "Chaos Toolkit", "Simian Army", "Toxi Proxy" ], "communicationSkills" : "Verbal communication skills; Written communication skills; Interpersonal communication skills", "documentationSkills" : "Technical documentation; Fixlogs; Runbooks; Knowledge base; Architectural diagrams", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Debugging", "specialRequirements" : "Ability to work additional hours, Ability to work on call, Flexibility to work in a 16/7 environment, Flexibility to work weekends, Flexibility to work holidays", "outcomesObjectives" : "Ensure optimal availability; Ensure functional health; Ensure performance; Ensure continuous improvements of operational processes; Ensure continuous improvements of operational methods; Improve depth of root cause analysis; Improve quality of root cause analysis; Influence decisions impacting reliability; Influence decisions impacting supportability; Create automation solutions; Influence fixing sources of manual work; Drive deeper post-incident reviews; Suggest improvements using production knowledge; Create detailed high-quality stories; Create detailed high-quality tasks; Ensure continuous improvements of systems' reliability; Ensure continuous improvements of systems' supportability", "qualificationsBasic" : "4+ years of Software Engineering experience", "qualificationsPreferred" : "4+ years of software engineering experience, 4+ years of application production support experience, BSA degree or higher, An industry-standard technology certification, 3+ years of experience with Cloud technologies, Knowledge of Site Reliability Engineering (SRE) concepts, 3+ years of Agile experience, Advanced scripting skills, Scripting and automation experience, Experience with complex business logic, 3+ years of CI/CD automation experience, 3+ years of ITSM processes experience, Hands-on experience writing technical documentation, Hands-on experience with system administration, Hands-on experience with one or more software development languages, Hands-on experience with one or more CI/CD automation tools, Hands-on experience with one or more process management tools, Hands-on experience with one or more Monitoring/Observability tools, Hands-on experience with one or more Server OS, Hands-on experience with one or more Cloud technologies, Hands-on experience with one or more Data storage technologies, Hands-on experience with one or more Testing Frameworks, Working knowledge of TCP/IP networking, Working knowledge of Internet technologies", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**About this role:** Wells Fargo is seeking a Senior Software Engineer ****In this role, you will:**** * Lead moderately complex initiatives and deliverables within technical domain environments * Contribute to large scale planning of strategies * Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments * Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures * Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements * Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals * Lead projects and act as an escalation point, provide guidance and direction to less experienced staff ****Required Qualifications:**** * 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications** * 4+ years of software engineering experience * 4+ years of application production support experience * Education BS/BA degree or higher * Desired Qualifications * An industry-standard technology certification * Strong verbal, written, and interpersonal communication skills * 3+ years of experience with Cloud technologies * Knowledge and understanding of Site Reliability Engineering (SRE) concepts * 3+ years of Agile experience * Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting * Scripting and automation experience * Experience with complex business logic and dependencies * 3+ years of CI/CD automation and configuration experience (DevOps / pipeline automation) * 3+ years of experience with ITSM processes (e.g. Incident Management, Change Management, Asset Management and Configuration Management) * Hands-on experience with writing / maintaining technical documentation such as fixlogs, runbooks, knowledge base, architectural diagrams * Hands-on experience with system administration across multiple platforms * Hands-on experience with one or more software development languages: Java, JavaScript, Ruby, **Python** , JSON, Angular, NodeJS, .Net/C# * Hands-on experience with one or more CI/CD automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, **Ansible** , **Puppet** , **Apigee** * Hands-on experience with one or more process management and scheduling tools: Autosys, JAWS * Hands-on experience with one or more Monitoring/Observability/APM/Analytics tools: Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight * Hands-on experience with one or more Server OS: Windows, Linux, Unix, Mainframe * Hands-on experience with one or more Cloud and virtualization technologies: Azure, GCP, AWS, PCF, PKS, Kubernetes, OpenShift, VMware * Hands-on experience with one or more Data storage, management and messaging technologies: Kafka, IBM MQ, Apache Airflow, Logstash, Spark, Oracle, SQL, MongoDB, Cassandra, Hadoop, Cloudera, AWS EMR, S3 * Hands-on experience with one or more Testing Frameworks: Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy * Working knowledge of TCP/IP networking, experience analyzing packet captures to assist in troubleshooting * Working knowledge of Internet technologies: routing, NAT, firewalls, load-balancing, proxies, web servers **JOB EXPECTATIONS:** * Ability to work additional hours as needed * Ability to work on call as assigned * Flexibility to work in a 16/7 environment, including weekends and holidays * Operational Ownership / Application Support: * Maintain system operational knowledge (functional and technical) * Understand and monitor system operation, ensure optimal availability, functional health, and performance (driven by SLO/SLA) * Triage alerts, respond to incidents, perform root cause analysis (troubleshooting) * Handle users' questions and requests related to business systems (not a Desktop Support) * Change requests implementation (manual deployment steps, overall deployment coordination) * BCP planning and implementation * Ensure continuous improvements of operational processes and methods * Reliability Engineering: * Analyze system's monitoring and observability needs (technical, functional, business), and create or adjust logging, monitoring, alerting and analytics solutions to cover those needs * Use understanding of software engineering (system code) and infrastructure to improve the depth and quality of root cause analysis (troubleshooting) * Partner with Architecture, Infrastructure and Development teams to influence decisions that impact reliability and supportability * Identify routine or risky manual operations, and create automation solutions (scripting, tooling) or influence fixing the sources of manual work (as appropriate) * Drive deeper post-incident reviews for major incidents, to learn and improve * Engage in weakness research and analysis, and architectural reviews, to use deep knowledge of production operation to suggest improvements * Use deep knowledge of production operation to create detailed high-quality stories and tasks on DEV owners' backlog, with the focus on reliability and supportability * Ensure continuous improvements of systems' reliability and supportability **Posting End Date:** 13 Jun 2026 _***Job posting may come down early due to volume of applicants.**_ **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit [Disability Inclusion at Wells Fargo](https://www.wellsfargojobs.com/en/diversity/disability-inclusion/). **Drug and Alcohol Policy** **** Wells Fargo maintains a drug free workplace. Please see our [Drug and Alcohol Policy](https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.", "summaryDescription" : "Senior Software Engineer-Paltform support/Application support at Wells Fargo. Skills: Platform support, Application support, DevOps, SRE. Lead moderately complex initiatives. Contribute to large scale planning", "postedDate" : "2026-06-12T00:26:58.163", "createdAt" : "2026-06-12T00:26:56.773", "lastUpdated" : "2026-06-14T23:23:36.297", "ingestTimestamp" : "2026-06-12T00:26:56.773", "mongoId" : "6a2adaa174d8ee00a071c4c0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/Hyderabad-India/Senior-Software-Engineer-Paltform-support-Application-support_R-541347", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software Engineering", "Application support", "Cloud technologies", "SRE concepts", "Agile", "Scripting", "Automation", "CI/CD automation", "ITSM processes", "Technical documentation", "System administration", "Software development", "CI/CD automation tools", "Process management", "Monitoring", "Observability", "APM", "Analytics", "Server OS", "Cloud", "Virtualization", "Data storage", "Data management", "Messaging", "Testing Frameworks", "TCP/IP networking", "Packet captures", "Internet technologies", "Leadership", "Platform support", "DevOps", "SRE", "Site Reliability Engineering", "Incident Management", "Change Management", "Asset Management", "Configuration Management", "BCP planning", "Operational Ownership", "Reliability Engineering", "Root cause analysis", "Agile experience", "CI/CD configuration", "Complex business logic", "Virtualization technologies", "Messaging technologies", "An industry-standard technology certification", "Jenkins", "Gradle", "Maven", "Git", "SonarQube", "Artifactory", "Ansible", "Puppet", "Apigee", "Autosys", "JAWS", "Splunk", "Elastic", "Kibana", "Grafana", "Prometheus", "AppDynamics", "Dynatrace", "New Relic", "DataDog", "Kafka", "CloudWatch", "Jaeger", "Zipkin", "Big Panda", "TrueSight", "Selenium", "JMeter", "Blazemeter", "Performance Center", "Perfecto", "Cucumber", "Gherkin", "ALM", "Gremlin", "Chaos Monkey", "Chaos Toolkit", "Simian Army", "Toxi Proxy" ], "skillCount" : 86, "jobCategory" : "engineering", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "_score" : 762.5684, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2ca53774d8ee00a09b540a", "title" : "Senior Client Support Enterprise Specialist", "company" : "Roo", "industry" : "Technology", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Client Support Enterprise Specialist in the US Healthcare industry, adjusted for remote work and company size." }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-15T05:11:13.694", "fingerprint" : "744f9e462356c6126f67ac17beff7aa22763eece8b54f0a36ae569d02ae7667b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/roo/jobs/5255281008", "externalId" : "5255281008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Client relationship management", "Customer experience delivery", "Administrative support", "Operational support" ], "hardSkillsList" : [ "Ticket management", "Issue escalation", "Data investigation", "Cross-functional coordination" ], "hardSkills" : [ { "name" : "Ticket management", "level" : "intermediate" }, { "name" : "Issue escalation", "level" : "intermediate" }, { "name" : "Data investigation", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" } ], "majorSkills" : "Customer support, Account management, Client relations", "majorSkillsList" : [ "Customer support", "Account management", "Client relations" ], "coreResponsibilities" : "Serve as primary point-of-contact, Monitor enterprise support inbox, Triage enterprise support tickets, Manage enterprise ticket workflow, Ensure timely responses, Ensure timely resolution, Troubleshoot first line issues, Resolve first line issues, Escalate complex issues, Provide clear context, Provide clear documentation, Maintain queue health, Ensure proper ticket routing, Ensure proper ticket tagging, Ensure proper prioritization, Ensure proper follow-up, Partner with Customer Support, Resolve issues without escalation, Maintain internal trackers, Maintain documentation, Investigate complex scenarios, Review past tickets, Review notes, Review internal data, Provide clear summaries, Recommend next steps, Coordinate cross-functional support, Track enterprise support trends, Report on ticket themes, Report on recurring issues", "teamCollaboration" : "Coordinate with internal teams; Coordinate with Operations; Coordinate with Product; Coordinate with Billing; Coordinate with Customer Support", "domainKnowledge" : "Veterinary staffing platform", "domainList" : [ "veterinary-staffing-platform" ], "domainSpecificKnowledge" : [ "Veterinary staffing platform" ], "toolProficiency" : [ "Hubspot" ], "communicationSkills" : "Customer-facing messages", "documentationSkills" : "Internal documentation", "continuousLearning" : "Continuing education stipend", "problemSolvingSkills" : "Troubleshoot customer issues", "specialRequirements" : "Domestic travel", "qualificationsBasic" : "3+ years client support, 3+ years account operations, 3+ years enterprise support, Veterinary hospital experience required, Written communication skills, Organized with attention to detail, Manage multiple tasks simultaneously, Excellent problem-solving skills, Troubleshoot customer issues independently, Comfortable working across multiple systems, Sound judgment prioritizing requests, Determine when escalation required", "qualificationsPreferred" : "Zendesk experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role Roo is looking for a Senior Client Support Enterprise Specialist who will facilitate positive user experiences for enterprise hospital groups and administrators using our veterinary staffing platform. This role will serve as a pivotal support lever for Enterprise Account Management, owning the enterprise support inbox and ticket workflow while providing administrative and operational support that helps the Enterprise team deliver a high-quality customer experience. The ideal candidate is highly organized, responsive, and comfortable managing multiple workflows while coordinating across internal teams to resolve issues and support enterprise client relationships. Your Responsibilities Be the primary point-of-contact for enterprise-related customer inquiries coming through support channels. Monitor, triage, and manage the Enterprise support inbox and ticket workflow to ensure timely responses and resolution. Troubleshoot and resolve first line issues raised by enterprise hospital groups and administrators. Escalate complex issues to the appropriate Enterprise Account Manager or internal team while providing clear context and documentation. Maintain queue health by ensuring proper ticket routing, tagging, prioritization, and follow-up. Partner with Customer Support and internal teams to resolve issues without unnecessary escalation to Account Managers. Maintain internal trackers and documentation related to enterprise accounts and follow-up actions. Investigate complex scenarios by reviewing past tickets, notes, and internal data to provide clear summaries and recommended next steps. Coordinate cross-functional support with teams such as Operations, Product, Billing, and Customer Support when needed. Maintain Hubspot to ensure all client communications and support tickets are documented appropriately. Track and report on enterprise support trends, ticket themes, and recurring issues. About You 3+ years experience in client/customer support, account operations, or enterprise support environments. Veterinary hospital experience is required Strong written communication skills and ability to draft clear customer-facing messages and follow-ups. Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously. Excellent problem-solving skills and ability to troubleshoot customer issues independently. Comfortable working across multiple systems and tools to gather information and resolve issues. Sound judgment when prioritizing requests and determining when escalation is required. Familiar with customer support tools/software (Zendesk experience a plus). Flexible Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!", "summaryDescription" : "Senior Client Support Enterprise Specialist at Roo. Skills: Customer support, Account management, Client relations. Serve as primary point-of-contact. Monitor enterprise support inbox", "postedDate" : "2026-06-14T09:35:47.029", "createdAt" : "2026-06-14T09:35:47.029", "lastUpdated" : "2026-06-15T05:11:13.694", "ingestTimestamp" : "2026-06-14T09:35:47.029", "mongoId" : "6a2ca53774d8ee00a09b540a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Ticket management", "Issue escalation", "Data investigation", "Cross-functional coordination", "Customer support", "Account management", "Client relations", "Client relationship management", "Customer experience delivery", "Administrative support", "Operational support", "Veterinary staffing platform", "Hubspot" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 760.55304, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6aa474d8ee00a090d0b7", "title" : "Client Support Software Engineer", "company" : "Kaluza", "industry" : "Climate Tech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Client Support Software Engineer in Melbourne, Australia, adjusted for the Climate Tech industry." }, "location" : "Melbourne, Victoria, Australia", "locations" : [ "Melbourne", "Victoria", "Australia" ], "timestamp" : "2026-06-15T03:19:18.304", "fingerprint" : "32cf6f8071c3a5c652c5a5e2816a27da3f18f452b254a724a8c3bc1284de22b0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.kaluza.com/job?gh_jid=4895994101", "externalId" : "4895994101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "Python, SQL, AWS, Databricks, APIs", "professionalSkills" : [ "Forensic problem-solving", "Strategic oversight", "Root cause analysis", "Incident management", "Data analysis", "Automation", "Product development" ], "hardSkillsList" : [ "Technical expertise", "Data analysis", "Root cause analysis", "Automation" ], "hardSkills" : [ { "name" : "Technical expertise", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Technical support, Root cause analysis, Automation tooling", "majorSkillsList" : [ "Technical support", "Root cause analysis", "Automation tooling" ], "coreResponsibilities" : "Own technical support, Lead impact assessments, Perform root cause analysis, Identify affected accounts, Identify affected processes, Drive fixes through incident process, Build tooling for support, Identify automation opportunities, Eliminate toil, Reduce resolution time, Improve client experience, Take ideas from concept to production, Shape client support, Provide timely updates, Provide lasting solutions, Identify solutions for support experience, Contain incidents, Mitigate incidents, Prevent further impact, Act as go-to expert, Ensure smooth adoption, Deep dive data sources, Uncover trends, Support root cause analysis, Identify technical issues, Recommend fixes, Recommend structural improvements, Resolve complex problems, Implement scalable solutions, Champion incident management process, Provide timely analysis, Provide actionable fix recommendations, Leverage data-driven insights, Improve operational performance, Inform product development, Automate manual workflows, Feed learnings back, Join on-call rotation, Maintain platform stability, Respond to critical incidents", "teamCollaboration" : "Product teams; Engineering squads; Cross-functional teams", "domainKnowledge" : "Energy industry; SaaS business model; Retail Energy platform", "domainList" : [ "energy-industry", "saas-business-model", "retail-energy-platform" ], "domainSpecificKnowledge" : [ "Energy industry", "SaaS business model", "Retail Energy platform" ], "toolProficiency" : [ "Databricks SQL", "APIs" ], "communicationSkills" : "Provide updates; Engaging stakeholders", "continuousLearning" : "Personal learning budgets; Home office budgets", "innovationCreativity" : "Challenging existing ways of working", "problemSolvingSkills" : "Problem-solving; Investigate issues; Identify root causes; Define effective solutions; Root cause analysis; Troubleshooting", "specialRequirements" : "Out-of-hours support work, 24/7 on-call rotation, Working flexibly for time zones", "outcomesObjectives" : "Support function gets faster; Support function gets leaner", "qualificationsBasic" : "Technical background, Deep understanding of energy industry, Deep understanding of SaaS business model, Out-of-hours support work", "qualificationsPreferred" : "Experience or willingness to dive into AI tooling, Hands-on experience with AWS, Hands-on experience with Dataform, Hands-on experience with software development practices, Willingness to learn AWS, Willingness to learn Dataform, Willingness to learn software development practices", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Title: Client Support Software Engineer Location: (including hybrid): Melbourne, Australia Team: Client Support Reporting To: Client Support Engineering Manager Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 2-3 days a week to foster connection and accelerate progress. Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required. What will I be doing? You will be working within the Kaluza Client Support team, with a focus on working closely with our clients to resolve technical issues. With a unique combination of technical expertise, domain knowledge, and strategic oversight, the team delivers high-value work that directly supports business-critical functions. The team has two key roles. First, you'll own technical support with real depth, leading impact assessments and root cause analysis, identifying affected accounts and processes, and driving fixes through the Kaluza incident process. This isn't ticket-triage; it's forensic problem-solving at the platform level. Second, and just as important, you'll build the tooling that makes our support smarter over time. You'll identify where automation and AI can eliminate toil, reduce resolution time, and improve the client experience, then take those ideas from concept to production. The goal is a support function that gets faster and leaner as you build, not one that scales headcount with volume. Alongside this, you'll help shape what great client support looks like at Kaluza — working closely with product teams to make sure customers get timely, accurate updates and lasting solutions, not just workarounds. This is a technical role and candidates will need to demonstrate a strong desire and ability to quickly grasp and work with new and existing technologies, being proactive with a strong technical background and a deep understanding of either the energy industry or the SaaS business model. This is a support role so some out-of-hours support work will be required. Key responsibilities include: Identify and implement solutions that improve our client’s support experience. Be proactive in containing and mitigating incidents to prevent further impact across the platform. Act as the go-to expert for early support on the Retail Energy platform, ensuring smooth adoption for every release. Deep dive into multiple data sources like Databricks, APIs, and dashboards to uncover trends and support root cause analysis. Identify underlying technical issues through root cause analysis and recommend necessary fixes or structural improvements. Work closely with Product and Engineering squads to resolve complex problems and implement scalable solutions. Champion the incident management process by providing timely analysis and actionable fix recommendations. Leverage data-driven insights to improve operational performance and inform product development decisions. Automate manual workflows using Python, SQL, and AWS, feeding key learnings back to our engineering community. Join the 24/7 on-call rotation to help maintain platform stability and respond to critical incidents. About You Strong problem-solving skills, with the ability to investigate issues, identify root causes, and define effective solutions. Experience in data analysis, including tools such as Databricks SQL, APIs, and ideally some exposure to Python or similar scripting. Experience or willingness to dive into AI tooling to increase automation across our support workflows. Knowledge of the Energy industry, including key processes and supporting technologies. Technically aware, with an understanding of modern and emerging technologies (e. g. microservices architecture). High attention to detail, with the ability to work accurately and efficiently, even under pressure. Able to manage competing priorities, remain organised, and adapt quickly in a fast-paced environment. Strong communication and interpersonal skills, with confidence engaging and providing updates to a range of stakeholders. A collaborative mindset, with the ability to build effective working relationships across teams and locations. A proactive and curious approach, with a passion for continuous improvement and challenging existing ways of working. Experience working on projects or within problem-solving teams focused on delivering improvements and fixes. Either hands-on experience with, or a strong willingness to learn, tools and technologies such as AWS, Dataform, and software development practices. Kaluza Values Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together From us you’ll get Currently, from day one, you will get: Progressive leave policies - including leave dedicated to the moments that matter to you the most Annual discretionary bonus Dedicated personal learning and home office budgets Flexible working — 2-3 days in our CBD Melbourne (WeWork) office 26 days holiday Novated Leasing Purchase Leave We want the best people We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working at Kaluza on our careers page and LinkedIn. You can also find our Applicant Data Protection Policy here.", "summaryDescription" : "Client Support Software Engineer at Kaluza. Skills: Technical support, Root cause analysis, Automation tooling. Own technical support. Lead impact assessments", "postedDate" : "2026-06-13T20:10:48.161", "createdAt" : "2026-06-13T20:10:48.161", "lastUpdated" : "2026-06-15T03:19:18.304", "ingestTimestamp" : "2026-06-13T20:10:48.161", "mongoId" : "6a2c6aa474d8ee00a090d0b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Technical expertise", "Data analysis", "Root cause analysis", "Automation", "Technical support", "Automation tooling", "Forensic problem-solving", "Strategic oversight", "Incident management", "Product development", "Energy industry", "SaaS business model", "Retail Energy platform", "Databricks SQL", "APIs" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 746.88385, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8b8474d8ee00a09730c3", "title" : "Application Production Support", "company" : "Infotel UK", "industry" : "Information Technology and Services", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Application Production Support in Mumbai, India, adjusted for mid-seniority and the banking industry." }, "location" : "Mumbai, Maharashtra, India", "locations" : [ "Mumbai, Maharashtra, India" ], "timestamp" : "2026-06-15T05:01:50.891", "fingerprint" : "8afe4d12ca67335a3c2628b0995f173c99468003503e92a2fd6ac830bd7005e9", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/035FF8565B/apply", "externalId" : "035FF8565B", "industryFunction" : { }, "locationPoint" : "19.07283,72.88261", "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "minimumEducation" : "Bachelor Degree", "technicalSkills" : "Gitlab, Kubernetes, Openshift, Docker, IBM Cloud, Linux, Windows, SQL, Cloud, Dynatrace, Kibana", "professionalSkills" : [ "Service catalog management", "ITSM processes", "Incident management", "Problem management", "Change management", "Release management", "Project management", "Service level agreements", "Continuous improvement" ], "hardSkillsList" : [ "Scripting", "Database technology", "Backup and resilience", "High Availability setup", "Disaster Recovery Plan" ], "softSkillsList" : [ "Teamwork", "Critical thinking", "Decision Making" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Database technology", "level" : "intermediate" }, { "name" : "Backup and resilience", "level" : "intermediate" }, { "name" : "High Availability setup", "level" : "intermediate" }, { "name" : "Disaster Recovery Plan", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" }, { "name" : "Critical thinking" }, { "name" : "Decision Making" } ], "majorSkills" : "Application Production Support, DevOps, ITSM frameworks", "majorSkillsList" : [ "Application Production Support", "DevOps", "ITSM frameworks" ], "coreResponsibilities" : "Manage incidents, Manage requests, Manage changes, Ensure SLA targets are met, Handover knowledge to Paris teams, Coordinate with Paris OPS teams, Coordinate with IT teams, Contribute to knowledge transfer, Contribute to definition of procedures, Help build team spirit, Integrate into BNP Paribas culture, Contribute to activity reporting, Contribute to KPI calculation, Contribute to continuous improvement, Develop ITSM processes, Implement ITSM processes, Manage ITSM processes, Oversee incident management, Oversee problem management, Oversee change management, Oversee release management, Oversee project management, Work with cross-functional teams, Align IT services with business needs, Align IT services with SLAs, Conduct regular reviews of ITSM processes, Recommend ITSM improvements, Manage IT service catalog, Ensure accurate documentation", "teamCollaboration" : "Paris OPS teams; BNP Paribas IT teams; Cross-functional teams", "projectManagementSkills" : [ "ITIL", "JIRA service management" ], "domainKnowledge" : "IT production backup; High Availability setup; Disaster Recovery Plan", "domainList" : [ "it-production-backup", "high-availability-setup", "disaster-recovery-plan" ], "domainSpecificKnowledge" : [ "IT production backup", "High Availability setup", "Disaster Recovery Plan" ], "toolProficiency" : [ "Gitlab", "Kubernetes", "Openshift", "Service Now", "Dynatrace", "SysDig", "Kibana", "Oracle", "SQL Server", "MongoDB", "Docker", "JIRA service management" ], "communicationSkills" : "Written English; Spoken English; Oral communication; Written communication", "documentationSkills" : "Accurate documentation", "continuousLearning" : "Continuous improvement actions", "innovationCreativity" : "Creativity; Innovation", "problemSolvingSkills" : "Problem solving; Root cause analysis", "outcomesObjectives" : "Improving Quality; Overall Delivery", "qualificationsBasic" : "Knowledge of monitoring tools, Familiarity with database technology, Expertise in scripting, Familiarity with containerization technologies, Understanding of ITIL frameworks, Ability to grasp functional knowledge, Knowledge of IT production backup, Good written and spoken English, Measure and identify areas for improving Quality, Able to communicate efficiently", "qualificationsPreferred" : "Experience with cloud platforms, DevOps knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Responsibilities** _Direct Responsibilities_ · For a predefined applications scope take care of: o Incidents o Requests o Changes · Ensure that SLA targets are met for above activities · Handover to Paris teams if knowledge and skills are not available in ISPL · Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) _Contributing Responsibilities_ · Contribute to the knowledge transfer with Paris OPS teams · Contribute to the definition of procedures and processes necessary for the team · Help build team spirit and integrate into BNP Paribas culture · Contribute to the regular activity reporting and KPI calculation · Contribute to continuous improvement actions · Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. · Oversee incident, problem, change, release and project management processes. · Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). · Conduct regular reviews of ITSM processes and recommend improvements. · Manage the IT service catalog and ensure accurate documentation of services and processes. **Technical & Behavioral Competencies** · Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift · Experience with Service Now ticketing system · Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) · Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries · Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). · Familiarity with containerization technologies (e.g., Docker). · Experience with any cloud platforms (preferably IBM Cloud). · Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) · Ability to grasp functional knowledge of application · Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) · Good written and spoken English · Measure and identify areas for improving Quality and overall Delivery · Able to communicate efficiently · Good Team Player **Specific Qualifications:** APS with DevOps knowledge **Skills Referential (Required knowledge, skills and abilities)** **Technical Skills:** * Linux/Windows/SQL * Cloud * Kubernetes and Gitlab * Dynatrace, Kibana **Behavioral Skills:** * Ability to collaborate / Teamwork * Communication skills - oral & written * Creativity & Innovation / Problem solving * Critical thinking * Decision Making **Education Level:**_Bachelor Degree or equivalent_ **Location:** PreferablyMumbai", "summaryDescription" : "Application Production Support at Infotel UK. Skills: Application Production Support, DevOps, ITSM frameworks. Manage incidents. Manage requests", "postedDate" : "2026-06-11T00:00:00.000", "createdAt" : "2026-06-14T06:54:47.231", "lastUpdated" : "2026-06-15T05:01:50.891", "ingestTimestamp" : "2026-06-14T06:54:47.231", "mongoId" : "6a2c8b8474d8ee00a09730c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/035FF8565B", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scripting", "Database technology", "Backup and resilience", "High Availability setup", "Disaster Recovery Plan", "Teamwork", "Critical thinking", "Decision Making", "Application Production Support", "DevOps", "ITSM frameworks", "Service catalog management", "ITSM processes", "Incident management", "Problem management", "Change management", "Release management", "Project management", "Service level agreements", "Continuous improvement", "ITIL", "JIRA service management", "IT production backup", "Gitlab", "Kubernetes", "Openshift", "Service Now", "Dynatrace", "SysDig", "Kibana", "Oracle", "SQL Server", "MongoDB", "Docker" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 735.9898, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2aa98974d8ee00a06c2b29", "title" : "Application Support Consultant - L1", "company" : "Acumatica", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "LKR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Application Support Consultant in Colombo, Sri Lanka, adjusted for the SaaS industry." }, "location" : "Colombo, WP, LK", "locations" : [ "Colombo", "WP", "LK" ], "timestamp" : "2026-06-14T19:52:32.536", "fingerprint" : "eaa0b7ee3fc07efa65cdd7896bf3800344892d7e3f43cafa84e508c7f4569622", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Acumatica/744000131382239-application-support-consultant-l1-finance-", "externalId" : "744000131382239", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Colombo", "state" : "Western Province", "country" : "Sri Lanka", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "6.9388614,79.8542005" } ], "locationText" : "Colombo, Western Province, Sri Lanka", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "ERP, Accounting software, CRM, SQL, SSMS, Azure", "professionalSkills" : [ "Accounting principles", "Distribution principles", "Manufacturing principles", "Business practices", "Technical mentoring", "Technical coaching", "Client advocacy", "Business requirements analysis", "Technical requirements analysis" ], "hardSkillsList" : [ "Problem solving skills", "Service delivery" ], "softSkillsList" : [ "Interpersonal skills", "Organizational skills" ], "hardSkills" : [ { "name" : "Problem solving skills", "level" : "intermediate" }, { "name" : "Service delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Organizational skills" } ], "majorSkills" : "Application support, Customer satisfaction, Technical troubleshooting", "majorSkillsList" : [ "Application support", "Customer satisfaction", "Technical troubleshooting" ], "coreResponsibilities" : "Provide first level direct support, Respond promptly to inquiries, Become highly proficient with Acumatica’s product suite, Troubleshoot application-related issues, Analyze application-related issues, Solve problems over phone/chat/web meetings, Establish positive relationship with clients, Maintain professional relationship with clients, Analyze customer business requirements, Analyze customer technical requirements, Deliver appropriate solutions, Provide continuing education to clients, Manage client technical service requests, Ensure timely resolution of customer issues, Escalate when necessary, Ensure clients receive responses within service level response, Communicate proactively with accounts, Reproduce client inquiries, Document client inquiries, Document reported problems, Provide feedback to R&D, Provide feedback to Professional Services, Share best practices with team members, Enhance quality of client support, Enhance efficiency of client support, Participate in individual projects, Participate in team projects, Expand client support offerings, Document client inquiries for level II support, Document reported problems for level II support, Collaborate with cross-functional team members, Discuss customer issues, Discuss customer resolutions, Share best practices, Create Knowledge Base articles", "teamCollaboration" : "Cross-functional team members; Level II support; R&D department; Professional Services department", "domainKnowledge" : "Accounting principles; Distribution principles; Manufacturing principles; Cloud ERP; Business management software", "domainList" : [ "accounting-principles", "distribution-principles", "manufacturing-principles", "cloud-erp", "business-management-software" ], "domainSpecificKnowledge" : [ "Accounting principles", "Distribution principles", "Manufacturing principles", "Cloud ERP", "Business management software" ], "toolProficiency" : [ "Service Desk application" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document client inquiries; Document reported problems; Create Knowledge Base articles", "problemSolvingSkills" : "Problem solving skills; Troubleshoot software; Troubleshoot computer; Troubleshoot IT related problems", "specialRequirements" : "Work US shift, 6:30 PM – 3:30 AM Sri Lanka Time", "qualificationsBasic" : "2 years’ experience in a similar role, Experience in account management or service and support, Troubleshoot software, computer, and IT related problems, Intermediate computer skills (Word, Excel, PowerPoint, Outlook)", "qualificationsPreferred" : "Familiar with SMTP client setup, Familiar with SQL and SSMS, Azure knowledge is a plus, Knowledge of customer service principles and practices are a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device. Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: [http://www.acumatica.com](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.acumatica.com%2F&data=05%7C02%7CErandika.Logus%40acumatica.com%7C7cee993ee37b4b997fde08dc38879fbb%7C5ba58136c8e34f4b85797e49a2e3239c%7C0%7C0%7C638447402375027960%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=tZbc4VVlXUzEcnPQcKtRi6Czp8Jpeea5Ws%2F99S3ajKg%3D&reserved=0) As an Application Support Consultant, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application. Roles and Responsibilities: * Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives * Become highly proficient with using Acumatica’s product suite. * Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings. * Establish and maintain a positive and professional relationship with clients. * Analyze customer's business and technical requirements and deliver appropriate solutions. * Provide continuing education to clients on how to effectively use Acumatica products in their businesses. * Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans. * Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate. * Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. * Share best practices with team members to enhance the quality and efficiency of client support. * Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D. * Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues. * Working Hours: Candidates must be willing to work the US shift (6:30 PM – 3:30 AM Sri Lanka Time ## Qualifications * Understanding of Accounting, Distribution and Manufacturing principles and/or business practices * College Degree (Accounting, Finance, Information Technology, Engineering, Computer Science,) * At least 2 years’ experience in a similar role. * Experience in account management or service and support. Experience troubleshooting business software products a plus * Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way. * Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.) * Knowledge of customer service principles and practices are a plus * Work output must be detailed for the highest level of accuracy and quality * Strong verbal and written communication skills * Detail oriented and excellent multi-tasking skills * Exceptional interpersonal and organizational skills * Must work well in a team environment and present a professional demeanor * Must be flexible, reliable, trustworthy, and absolutely confidential with all matters * Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook) Preferred: * Familiar with SMTP client setup * Familiar with SQL and SSMS for data retrieval * Azure knowledge is a plus ## Additional Information We offer: * Industry competitive salary * Comprehensive Health & Life insurances * Hybrid working * Office lunch * Exposure to working with distributed global teams * Paid paternity leave *The title and salary will be discussed with a successful candidate depending on the level of experience. Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [HR@acumatica.com](mailto:HR@acumatica.com). This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.", "summaryDescription" : "Application Support Consultant - L1 at Acumatica. Skills: Application support, Customer satisfaction, Technical troubleshooting. Provide first level direct support. Respond promptly to inquiries", "postedDate" : "2026-06-10T07:08:40.000", "createdAt" : "2026-06-12T03:53:30.471", "lastUpdated" : "2026-06-14T19:52:32.536", "ingestTimestamp" : "2026-06-12T03:53:30.471", "mongoId" : "6a2aa98974d8ee00a06c2b29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Problem solving skills", "Service delivery", "Interpersonal skills", "Organizational skills", "Application support", "Customer satisfaction", "Technical troubleshooting", "Accounting principles", "Distribution principles", "Manufacturing principles", "Business practices", "Technical mentoring", "Technical coaching", "Client advocacy", "Business requirements analysis", "Technical requirements analysis", "Cloud ERP", "Business management software", "Service Desk application" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "COGS", "dataQualityScore" : 1.0, "_score" : 733.4458, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "68c2e419f8b1b0376634c39a", "title" : "Application Engineer", "company" : "ADCI", "industry" : "Operations, IT, Support Engineering, seller services", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Application Engineer in Bengaluru, India, adjusted for the E-Commerce industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T04:12:40.621", "fingerprint" : "bbbdfe4994c85c72d715376e7cce28a19df60d4a490a47fc6bd87f7d996287d5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3073236/apply", "externalId" : "fc8ac400-dc52-4325-97e9-d8b5acf65233", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "technicalSkills" : "Unix, Python, Web services, Distributed systems, Web application development, REST, XML, JSON", "professionalSkills" : [ "Business requirements", "Scalable solutions", "Operational efficiency", "Client onboarding" ], "hardSkillsList" : [ "Software development", "Technical support", "Troubleshooting", "Debugging" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" } ], "majorSkills" : "Application Engineering, System Support", "majorSkillsList" : [ "Application Engineering", "System Support" ], "coreResponsibilities" : "Solve business support needs, Collect requirements, Develop scalable solutions, Translate requirements to deliverables, Build scalable systems, Maintain services healthy, Maintain services robust, Implement solutions, Maintain solutions, Maintain products, Maintain services, Create process automation scripts, Monitor operational asks, Handle operational asks, Improve operational efficiency, Identify SLAs, Develop SLAs, Identify metrics, Develop metrics, Identify monitors, Develop monitors, Identify procedures, Develop procedures, Identify tools, Develop tools, Identify documentation, Develop documentation, Work on alarm monitoring issues, Work on application infrastructure issues, Work on bug fixes, On-board clients, Familiarize clients with platform features, Familiarize clients with platform capabilities", "teamCollaboration" : "Collaboration with other technical teams", "domainKnowledge" : "Retail Business Services; Amazon's Retail business; ASINs; GMS; Inbound supply chain; Free cash flow; WW Retail teams; Amazon's catalog", "domainList" : [ "retail-business-services", "amazon-s-retail-business", "asins", "gms", "inbound-supply-chain", "free-cash-flow", "ww-retail-teams", "amazon-s-catalog" ], "domainSpecificKnowledge" : [ "Retail Business Services", "Amazon's Retail business", "ASINs", "GMS", "Inbound supply chain", "Free cash flow", "WW Retail teams", "Amazon's catalog" ], "problemSolvingSkills" : "Troubleshooting; Debugging; Root cause analysis", "specialRequirements" : "On-call support", "qualificationsBasic" : "2+ years software development, 2+ years technical support, Troubleshoot and debug technical systems, Experience in Unix, Scripting in modern program languages", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Troubleshoot and maintain hardware RAID, Troubleshoot and maintain software RAID, Experience with REST web services, Experience with XML, Experience with JSON", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to solve highly scalable solutions in collaboration with other technical teams. You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. You will also contribute to maintain the services healthy and robust.You will be responsible for implementing, and maintaining the solutions you provide. You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring and handling ad-hoc operational asks. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients on to the platform and familiarizing them with platform features and capabilities. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer at ADCI. Skills: Application Engineering, System Support. Solve business support needs. Collect requirements", "postedDate" : "2026-06-13T10:06:02.279", "createdAt" : "2026-06-13T10:06:02.279", "lastUpdated" : "2026-06-15T04:12:40.621", "ingestTimestamp" : "2026-06-13T10:06:02.279", "mongoId" : "68c2e419f8b1b0376634c39a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3073236/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "Technical support", "Troubleshooting", "Debugging", "Application Engineering", "System Support", "Business requirements", "Scalable solutions", "Operational efficiency", "Client onboarding", "Retail Business Services", "Amazon's Retail business", "ASINs", "GMS", "Inbound supply chain", "Free cash flow", "WW Retail teams", "Amazon's catalog" ], "skillCount" : 18, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 733.1636, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c654d74d8ee00a08fce0e", "title" : "Application Support Consultant - L1", "company" : "Acumatica", "industry" : "Information Technology And Services", "location" : "Colombo, WP, LK", "locations" : [ "Colombo", "WP", "LK" ], "timestamp" : "2026-06-15T06:57:14.804", "fingerprint" : "6c6ea9892355684e5c6f8291d09544aa826585ed3d4aad4e1df0be744ea200f2", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/Acumatica/744000131382239-application-support-consultant-l1-finance-", "externalId" : "744000131382239", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Colombo", "state" : "Western Province", "country" : "Sri Lanka", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Colombo, Western Province, Sri Lanka", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL", "professionalSkills" : [ "Understanding of Accounting, Distribution and Manufacturing principles and/or business practices." ], "hardSkillsList" : [ "Accounting principles", "Distribution principles", "Manufacturing principles", "Account management", "Service and support", "Troubleshooting business software", "Customer service principles", "ERP software systems", "Accounting software systems", "Business applications", "CRM", "SMTP client setup", "Azure knowledge" ], "softSkillsList" : [ "Detail oriented, Multi-tasking, Interpersonal skills, Organizational skills, Team environment, Professional demeanor, Flexible, Reliable, Trustworthy, Confidential" ], "hardSkills" : [ { "name" : "Accounting principles", "level" : "intermediate" }, { "name" : "Distribution principles", "level" : "intermediate" }, { "name" : "Manufacturing principles", "level" : "intermediate" }, { "name" : "Account management", "level" : "intermediate" }, { "name" : "Service and support", "level" : "intermediate" }, { "name" : "Troubleshooting business software", "level" : "intermediate" }, { "name" : "Customer service principles", "level" : "intermediate" }, { "name" : "ERP software systems", "level" : "intermediate" }, { "name" : "Accounting software systems", "level" : "intermediate" }, { "name" : "Business applications", "level" : "intermediate" }, { "name" : "CRM", "level" : "intermediate" }, { "name" : "SMTP client setup", "level" : "intermediate" }, { "name" : "Azure knowledge", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Detail oriented, Multi-tasking, Interpersonal skills, Organizational skills, Team environment, Professional demeanor, Flexible, Reliable, Trustworthy, Confidential" } ], "majorSkills" : "Application Support, Customer Service, Troubleshooting, ERP", "majorSkillsList" : [ "Application Support, Customer Service, Troubleshooting, ERP" ], "coreResponsibilities" : "Provide first-level support to Acumatica partners and customers, troubleshooting application issues via phone, chat, and web meetings to ensure customer satisfaction and adherence to SLAs. Analyze customer requirements, deliver solutions, and provide ongoing education on product usage, while managing technical service requests and escalating issues as needed. Document client inquiries and problems for feedback to R&D and Professional Services, and collaborate with cross-functional teams to share best practices and create knowledge base articles.", "teamCollaboration" : "Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices.", "toolProficiency" : [ "Acumatica, Service Desk, SSMS, Dynamics SL, Dynamics AX, Dynamics NAV, SAP Business ByDesign, Everest, Sage, Word, Excel, PowerPoint, Outlook" ], "communicationSkills" : "Verbal communication; Written communication; Concise communication", "documentationSkills" : "Knowledge Base articles", "continuousLearning" : "Provide continuing education to clients on how to effectively use Acumatica products in their businesses.", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Candidates must be willing to work the US shift (6:30 PM – 3:30 AM Sri Lanka Time).", "outcomesObjectives" : "Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.", "qualificationsBasic" : "Requires a college degree in Accounting, Finance, Information Technology, Engineering, or Computer Science, with at least 2 years of experience in a similar role or in account management/service and support. Must be comfortable troubleshooting software, computer, and IT-related problems, including ERP/accounting software systems, and possess intermediate computer skills in Word, Excel, PowerPoint, and Outlook. Strong verbal and written communication, detail-oriented, multi-tasking, interpersonal, organizational, teamwork, and professional demeanor are essential.", "qualificationsPreferred" : "Familiarity with SMTP client setup and SQL/SSMS for data retrieval is preferred. Azure knowledge is a plus.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device. Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: [http://www.acumatica.com](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.acumatica.com%2F&data=05%7C02%7CErandika.Logus%40acumatica.com%7C7cee993ee37b4b997fde08dc38879fbb%7C5ba58136c8e34f4b85797e49a2e3239c%7C0%7C0%7C638447402375027960%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=tZbc4VVlXUzEcnPQcKtRi6Czp8Jpeea5Ws%2F99S3ajKg%3D&reserved=0) As an Application Support Consultant, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application. Roles and Responsibilities: * Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives * Become highly proficient with using Acumatica’s product suite. * Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings. * Establish and maintain a positive and professional relationship with clients. * Analyze customer's business and technical requirements and deliver appropriate solutions. * Provide continuing education to clients on how to effectively use Acumatica products in their businesses. * Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans. * Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate. * Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. * Share best practices with team members to enhance the quality and efficiency of client support. * Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D. * Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues. * Working Hours: Candidates must be willing to work the US shift (6:30 PM – 3:30 AM Sri Lanka Time ## Qualifications * Understanding of Accounting, Distribution and Manufacturing principles and/or business practices * College Degree (Accounting, Finance, Information Technology, Engineering, Computer Science,) * At least 2 years’ experience in a similar role. * Experience in account management or service and support. Experience troubleshooting business software products a plus * Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way. * Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.) * Knowledge of customer service principles and practices are a plus * Work output must be detailed for the highest level of accuracy and quality * Strong verbal and written communication skills * Detail oriented and excellent multi-tasking skills * Exceptional interpersonal and organizational skills * Must work well in a team environment and present a professional demeanor * Must be flexible, reliable, trustworthy, and absolutely confidential with all matters * Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook) Preferred: * Familiar with SMTP client setup * Familiar with SQL and SSMS for data retrieval * Azure knowledge is a plus ## Additional Information We offer: * Industry competitive salary * Comprehensive Health & Life insurances * Hybrid working * Office lunch * Exposure to working with distributed global teams * Paid paternity leave *The title and salary will be discussed with a successful candidate depending on the level of experience. Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [HR@acumatica.com](mailto:HR@acumatica.com). This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.", "summaryDescription" : "Application Support Consultant - L1 at Acumatica. Skills: Application Support, Customer Service, Troubleshooting, ERP. Provide first-level support to Acumatica partners and customers, troubleshooting application issues via phone, chat, and web meetings to ensure customer satisfaction and adherence to SLAs. Analyze customer requirements, deliver solutions, and provide ongoing education on product usage, while managing technical service requests and escalating issues as needed. Document client inq", "postedDate" : "2026-06-10T07:08:40.000", "createdAt" : "2026-06-14T21:43:03.599", "lastUpdated" : "2026-06-15T06:57:14.804", "ingestTimestamp" : "2026-06-14T21:43:03.599", "mongoId" : "6a2c654d74d8ee00a08fce0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Accounting principles", "Distribution principles", "Manufacturing principles", "Account management", "Service and support", "Troubleshooting business software", "Customer service principles", "ERP software systems", "Accounting software systems", "Business applications", "CRM", "SMTP client setup", "Azure knowledge", "Detail oriented, Multi-tasking, Interpersonal skills, Organizational skills, Team environment, Professional demeanor, Flexible, Reliable, Trustworthy, Confidential", "Application Support, Customer Service, Troubleshooting, ERP", "Understanding of Accounting, Distribution and Manufacturing principles and/or business practices.", "Acumatica, Service Desk, SSMS, Dynamics SL, Dynamics AX, Dynamics NAV, SAP Business ByDesign, Everest, Sage, Word, Excel, PowerPoint, Outlook" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 721.93, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a22090a74d8ee00a0d67bb8", "title" : "Application Support Engineer - UCaaS / VOIP", "company" : "Cytracom", "industry" : "Technology", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Application Support Engineer in McKinney, United States, adjusted for mid-seniority and technology industry." }, "location" : "McKinney, TX", "locations" : [ "McKinney", "TX" ], "timestamp" : "2026-06-15T03:27:23.728", "fingerprint" : "3a33d30053de0a334a9bbef504f7de835dbfa630a6055a22525fe25bdecf2861", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://cytracom.breezy.hr/p/803f5c30a7c1-application-support-engineer-ucaas-voip", "externalId" : "803f5c30a7c1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "McKinney", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1976496,-96.6154471" } ], "locationText" : "McKinney, Texas, United States", "employmentType" : "FULL_TIME", "domainKnowledge" : "Secure access service edge", "domainList" : [ "secure-access-service-edge" ], "domainSpecificKnowledge" : [ "Secure access service edge" ], "rawDescription" : "About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.Our secure access service edge (SASE) solution provides identity-based netwo", "summaryDescription" : "Application Support Engineer - UCaaS / VOIP at Cytracom", "createdAt" : "2026-06-13T23:36:37.868", "lastUpdated" : "2026-06-15T03:27:23.728", "ingestTimestamp" : "2026-06-13T23:36:37.868", "mongoId" : "6a22090a74d8ee00a0d67bb8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Secure access service edge" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 718.81683, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94ba74d8ee00a098b675", "title" : "Primary Therapist", "company" : "ERC Pathlight", "industry" : "Healthcare", "salary" : { "min" : 80000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "WA-Seattle Nordstrom", "locations" : [ "WA-Seattle Nordstrom" ], "timestamp" : "2026-06-15T08:25:27.150", "fingerprint" : "7607baf75d111f15872fe48f29eed9f89547cde0e6d469941443c2da53f9b0d3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/erc8585757pathlight53t353/jobs/4279557009", "externalId" : "4279557009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Graduate degree", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Individual therapy", "Group therapy", "Family therapy", "Treatment planning", "Clinical documentation", "Biopsychosocial assessment", "Self-harm assessment", "Suicide assessment", "Wellness plan creation", "Aftercare plan creation", "Discharge summary creation" ], "hardSkillsList" : [ "Psychotherapy", "Conducting assessments", "Treatment planning", "Clinical documentation" ], "hardSkills" : [ { "name" : "Psychotherapy", "level" : "intermediate" }, { "name" : "Conducting assessments", "level" : "intermediate" }, { "name" : "Treatment planning", "level" : "intermediate" }, { "name" : "Clinical documentation", "level" : "intermediate" } ], "majorSkills" : "Individual therapy, Group therapy, Family therapy, Treatment planning", "majorSkillsList" : [ "Individual therapy", "Group therapy", "Family therapy", "Treatment planning" ], "coreResponsibilities" : "Conduct individual and group therapy, Conduct family therapy, Develop individualized treatment plans, Work with interdisciplinary team, Complete clinical paperwork, Complete treatment plans, Complete progress notes, Complete wellness plans, Complete aftercare plans, Complete discharge summaries, Conduct comprehensive assessments, Create treatment agreements, Create support plans, Create behavior plans, Attend treatment team meetings, Attend treatment team rounds, Provide training and guidance", "teamCollaboration" : "Interdisciplinary treatment team", "domainKnowledge" : "Eating disorders; Mood disorders; Anxiety disorders; Trauma-related conditions", "domainList" : [ "eating-disorders", "mood-disorders", "anxiety-disorders", "trauma-related-conditions" ], "domainSpecificKnowledge" : [ "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions" ], "documentationSkills" : "Clinical documentation; Treatment plans; Progress notes; Wellness plans; Aftercare plans; Discharge summaries", "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "Graduate degree in Psychology, Fully licensed or in associate/intern phase, Collaborative nature and communication", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What you’ll be doing: The Primary Therapist conducts individual and group therapy (adults, children and adolescents) on topics such as mood, anxiety, stress and eating disorders; conducts family therapy and/or family education sessions; develops each patient’s individualized treatment plan; and works with interdisciplinary treatment team to implement the plan. Essential duties and responsibilities: Conducts psychotherapy including individual, group and family therapy For each patient on case load, completes clinical paperwork including: Treatment plans Individual and Family Therapy progress notes and group notes Wellness plan Aftercare plan Discharge summary Conducts comprehensive assessments and treatment planning for each patient on case load: Completes biopsychosocial, self-harm and suicide assessments Creates individualized treatment plan with specific and measurable goals in collaboration with treatment team members Creates treatment agreements, support plans or behavior plans as needed Attends treatment team meetings and treatment team rounds, to coordinate patient’s care with interdisciplinary team May provide training and guidance to less experienced teammates (Primary Therapist I and II) Primary Therapist I must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Fully licensed with appropriate state licensing board or in an associate/intern phase of licensure or what is required by the state to practice individual therapy (required) Collaborative nature and strong communication within multi-disciplinary team (required) Primary Therapist II must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Has obtained and maintains an independent mental health license as required by state to practice individual therapy (required) Has carried significant individual and/or family caseload for at least 2 years with documented success in treating patients with common diagnoses and expected comorbidities; demonstrated ability to work independently; developing specialty within line of service and broadening expertise with other populations (required) Primary Therapist III must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Has obtained and maintains a full mental health license as required by state (required) At least 3 years post licensure experience working with mood, anxiety, ED and/or trauma related disorders; some experience supervising other clinicians; has carried a significant individual and/or family caseload, with success in treating more complex cases (required) Experience with individual and/or family therapy (required) The compensation range for this position is based upon candidate experience and market expectations. Washington Pay Range $80,000—$125,000 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.", "summaryDescription" : "Primary Therapist at ERC Pathlight. Skills: Individual therapy, Group therapy, Family therapy, Treatment planning. Conduct individual and group therapy. Conduct family therapy", "postedDate" : "2026-06-14T04:16:31.173", "createdAt" : "2026-06-14T04:16:31.173", "lastUpdated" : "2026-06-15T08:25:27.150", "ingestTimestamp" : "2026-06-14T04:16:31.173", "mongoId" : "6a2c94ba74d8ee00a098b675", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Psychotherapy", "Conducting assessments", "Treatment planning", "Clinical documentation", "Individual therapy", "Group therapy", "Family therapy", "Biopsychosocial assessment", "Self-harm assessment", "Suicide assessment", "Wellness plan creation", "Aftercare plan creation", "Discharge summary creation", "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 716.2902, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176d474d8ee00a0c1b012", "title" : "Application Engineer", "company" : "Amazon", "industry" : "Operations, IT, Support Engineering, ecp", "salary" : { "min" : 850000.0, "max" : 1300000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Application Engineer in Chennai, India, adjusted for Amazon's industry and size." }, "location" : "Chennai, Tamil Nadu, IND", "locations" : [ "Chennai, Tamil Nadu, IND" ], "timestamp" : "2026-06-15T01:04:33.319", "fingerprint" : "0cc081146219b663d6c51571b786dcfd902506658f0e0c48621f7275adfd8fe7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10437045/apply", "externalId" : "d9be73de-0217-4e59-b188-30dcf4bfb38a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chennai", "state" : "Tamil Nadu", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.0836939,80.2701860" } ], "locationText" : "Chennai, Tamil Nadu, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "Python, Java, Object-oriented design, Operating systems, Algorithms, Data structures, Complexity analysis", "professionalSkills" : [ "Business acumen", "Data interpretation", "Workflow improvements", "Process improvement" ], "hardSkillsList" : [ "Root cause resolution", "Data research", "Analytical abilities" ], "softSkillsList" : [ "Integrity", "Professional" ], "hardSkills" : [ { "name" : "Root cause resolution", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Analytical abilities", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Integrity" }, { "name" : "Professional" } ], "majorSkills" : "Catalog support, Data flow monitoring, Root cause analysis", "majorSkillsList" : [ "Catalog support", "Data flow monitoring", "Root cause analysis" ], "coreResponsibilities" : "Monitor data flow, Meet ticket SLAs, Drive rootcause resolution defects, Provide critical product support, Carry out data research, Liaise with technology teams, Improve workflows, Interpret data, Improve data quality, Provide solutions for catalog quality, Migrate metadata, Migrate business rules, Provide new listing experiences, Analyze metadata inconsistencies, Fix metadata inconsistencies, Analyze business rule inconsistencies, Fix business rule inconsistencies, Solve business problems, Drive process improvements", "teamCollaboration" : "Cross-functional teams; Key business stakeholders", "domainKnowledge" : "Retail catalog; Merchant catalog; Item-related problems", "domainList" : [ "retail-catalog", "merchant-catalog", "item-related-problems" ], "domainSpecificKnowledge" : [ "Retail catalog", "Merchant catalog", "Item-related problems" ], "communicationSkills" : "Work with stakeholders", "problemSolvingSkills" : "Problem solving; Analytical skills; Troubleshooting; Root cause analysis", "outcomesObjectives" : "Drive ongoing improvements to catalog quality", "qualificationsBasic" : "1+ years of software development, 1+ years of technical support experience, Experience troubleshooting and debugging technical systems, Experience scripting in modern program languages, Bachelor's degree", "qualificationsPreferred" : "1+ years of technical support experience, Knowledge of computer science fundamentals, Object-oriented design, Operating systems, Algorithms, Data structures, Complexity analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Work hard. Have fun. Make history. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs. This role requires an individual with excellent analytical abilities and business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. To meet these challenges we are looking for passionate, talented and super-smart support engineers (m/f). We are looking of people who innovate, love solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history. Key job responsibilities - Big Picture: solve problems at their root, stepping back to understand the broader context - Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done - Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles - Quality: You demonstrate appropriate quality and thoroughness. - Integrity: You act with personal integrity at all times - Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work - Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers. - Analyze and fix inconsistencies of existing metadata and business rules - Use problem solving and analytical skills to solve business problems and drive process improvements Basic Qualifications: - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages - Bachelor's degree Preferred Qualifications: - 1+ years of technical support experience - Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer at Amazon. Skills: Catalog support, Data flow monitoring, Root cause analysis. Monitor data flow. Meet ticket SLAs", "postedDate" : "2026-06-13T08:05:28.774", "createdAt" : "2026-06-13T08:05:28.774", "lastUpdated" : "2026-06-15T01:04:33.319", "ingestTimestamp" : "2026-06-13T08:05:28.774", "mongoId" : "6a2176d474d8ee00a0c1b012", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10437045/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause resolution", "Data research", "Analytical abilities", "Integrity", "Professional", "Catalog support", "Data flow monitoring", "Root cause analysis", "Business acumen", "Data interpretation", "Workflow improvements", "Process improvement", "Retail catalog", "Merchant catalog", "Item-related problems" ], "skillCount" : 15, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 711.7972, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cc20e74d8ee00a0a054e0", "title" : "Applications & Support Scientist", "company" : "Axcend", "industry" : "Biotech", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Applications & Support Scientist in Lehi, United States, within the Biotech industry, adjusted for company size and full-time employment." }, "location" : "Lehi, UT", "locations" : [ "Lehi", "UT" ], "timestamp" : "2026-06-15T08:03:44.111", "fingerprint" : "f4db6ef8353bda51a3c9222b18836972c262e2f7ae34d70bf6aaaad44997be22", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://axcend-chromatography.breezy.hr/p/f9cba9649da7-applications-support-scientist", "externalId" : "f9cba9649da7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lehi", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3881114,-111.8486019" } ], "locationText" : "Lehi, Utah, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Axcend Axcend is an early-stage life sciences company changing how scientists do high-performance liquid chromatography (HPLC). Our patented capillary-flow implementation of HPLC delivers meaningful improvements in portability, ease of operation, and instrument sensitivity — using a fraction", "summaryDescription" : "Applications & Support Scientist at Axcend", "createdAt" : "2026-06-14T00:10:21.665", "lastUpdated" : "2026-06-15T08:03:44.111", "ingestTimestamp" : "2026-06-14T00:10:21.665", "mongoId" : "6a2cc20e74d8ee00a0a054e0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 708.0941, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2b1dfe74d8ee00a077736e", "title" : "Applications Support Analyst", "company" : "NBC", "industry" : "Financial Services", "salary" : { "min" : 3.0E7, "max" : 4.5E7, "currency" : "TZS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Tanzania, adjusted for mid-seniority, banking industry, and company size." }, "location" : "Tanzania", "locations" : [ "Tanzania" ], "certifications" : [ "Further Education and Training Certificate (FETC)" ], "timestamp" : "2026-06-14T22:32:58.882", "fingerprint" : "0e2eb9042137b676bee82bfeb7b645153320826014c9938c1110e12da746be67", "source" : "workday", "language" : "en", "applyUrl" : "https://absa.wd3.myworkdayjobs.com/NBC_Careers/job/Head-Office-NBC/Applications-Support-Analyst_R-15988027-1", "externalId" : "R-15988027", "industryFunction" : { }, "locationPoint" : "-6.369,34.8888", "structuredLocations" : [ { "country" : "Tanzania", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Tanzania", "employmentType" : "FULL_TIME", "minimumEducation" : "Further Education and Training Certificate (FETC)", "technicalSkills" : "Application systems, Platform technology, Database", "professionalSkills" : [ "Business process", "Technology projects", "Revenue targets", "Service targets", "Business units", "Customers", "IT availability reporting", "Corrective actions", "Availability plan", "IT services", "Infrastructure components", "Batch run", "Business representatives", "Change team", "New projects", "Sanity testing", "New products", "Core banking", "Market needs", "Customer needs", "Conference calls", "Innovative solution", "Customer needs", "BCM", "DR", "Critical systems", "Business continuity", "DR test plan", "Business functions", "Processes", "Tariffs implementation", "Audit operations", "Incident feedback", "Servers health", "Servers", "Services", "Online transactions", "ATM transactions", "Maintenance transactions", "Authorized transaction", "FCC system", "Branch batches", "EOD batch", "EOM batch", "Complex technical", "Automation", "Databases", "Technical products", "Services", "Primary data centre", "Diagnostic tools", "Troubleshoot", "Service restoration", "Data restoration", "Technical issues", "Large technical", "Migration", "Development", "Production", "Upgrades", "Setup", "Configurations", "Application issues", "General guidelines", "Templates", "Quality requirements", "Security requirements", "Compliance requirements", "Production systems", "Change control", "New technologies", "Problem solving", "Error source", "Production issues" ], "hardSkillsList" : [ "System maintenance", "System enhancement", "Application availability", "Problem analysis", "Cost analysis", "Availability requirements", "IT infrastructure optimization", "Cost effective improvements", "Availability reporting", "Incident reduction", "Corrective action identification", "Availability planning", "Service improvement", "Batch processing", "Availability review", "Action planning", "Change coordination", "Business requirement gathering", "User requirement", "IT support requirements", "Technology best practices", "Project support", "UAT testing", "Sanity testing", "Product creation", "Business requirement", "Market needs", "Customer needs", "Project meetings", "Solution implementation", "Customer needs", "Business continuity", "Disaster recovery", "System support", "Test plan support", "Process support", "Tariff implementation", "Audit support", "Incident management", "SLA management", "Server health checks", "Server restarts", "Service restarts", "Transaction reporting", "EOD batch execution", "EOM batch execution", "Technical issue resolution", "Data center migration", "System troubleshooting", "Service restoration", "Data restoration", "Technical communication", "System migration", "System upgrades", "System setup", "System configuration", "Application troubleshooting", "Risk assessment", "Change control adherence", "Technology evaluation", "Logical problem solving", "Root cause analysis" ], "softSkillsList" : [ "Analytical Thinking", "Digital affinity", "Openness to change", "Quality orientation" ], "hardSkills" : [ { "name" : "System maintenance", "level" : "intermediate" }, { "name" : "System enhancement", "level" : "intermediate" }, { "name" : "Application availability", "level" : "intermediate" }, { "name" : "Problem analysis", "level" : "intermediate" }, { "name" : "Cost analysis", "level" : "intermediate" }, { "name" : "Availability requirements", "level" : "intermediate" }, { "name" : "IT infrastructure optimization", "level" : "intermediate" }, { "name" : "Cost effective improvements", "level" : "intermediate" }, { "name" : "Availability reporting", "level" : "intermediate" }, { "name" : "Incident reduction", "level" : "intermediate" }, { "name" : "Corrective action identification", "level" : "intermediate" }, { "name" : "Availability planning", "level" : "intermediate" }, { "name" : "Service improvement", "level" : "intermediate" }, { "name" : "Batch processing", "level" : "intermediate" }, { "name" : "Availability review", "level" : "intermediate" }, { "name" : "Action planning", "level" : "intermediate" }, { "name" : "Change coordination", "level" : "intermediate" }, { "name" : "Business requirement gathering", "level" : "intermediate" }, { "name" : "User requirement", "level" : "intermediate" }, { "name" : "IT support requirements", "level" : "intermediate" }, { "name" : "Technology best practices", "level" : "intermediate" }, { "name" : "Project support", "level" : "intermediate" }, { "name" : "UAT testing", "level" : "intermediate" }, { "name" : "Sanity testing", "level" : "intermediate" }, { "name" : "Product creation", "level" : "intermediate" }, { "name" : "Business requirement", "level" : "intermediate" }, { "name" : "Market needs", "level" : "intermediate" }, { "name" : "Customer needs", "level" : "intermediate" }, { "name" : "Project meetings", "level" : "intermediate" }, { "name" : "Solution implementation", "level" : "intermediate" }, { "name" : "Customer needs", "level" : "intermediate" }, { "name" : "Business continuity", "level" : "intermediate" }, { "name" : "Disaster recovery", "level" : "intermediate" }, { "name" : "System support", "level" : "intermediate" }, { "name" : "Test plan support", "level" : "intermediate" }, { "name" : "Process support", "level" : "intermediate" }, { "name" : "Tariff implementation", "level" : "intermediate" }, { "name" : "Audit support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Server health checks", "level" : "intermediate" }, { "name" : "Server restarts", "level" : "intermediate" }, { "name" : "Service restarts", "level" : "intermediate" }, { "name" : "Transaction reporting", "level" : "intermediate" }, { "name" : "EOD batch execution", "level" : "intermediate" }, { "name" : "EOM batch execution", "level" : "intermediate" }, { "name" : "Technical issue resolution", "level" : "intermediate" }, { "name" : "Data center migration", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Service restoration", "level" : "intermediate" }, { "name" : "Data restoration", "level" : "intermediate" }, { "name" : "Technical communication", "level" : "intermediate" }, { "name" : "System migration", "level" : "intermediate" }, { "name" : "System upgrades", "level" : "intermediate" }, { "name" : "System setup", "level" : "intermediate" }, { "name" : "System configuration", "level" : "intermediate" }, { "name" : "Application troubleshooting", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Change control adherence", "level" : "intermediate" }, { "name" : "Technology evaluation", "level" : "intermediate" }, { "name" : "Logical problem solving", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical Thinking" }, { "name" : "Digital affinity" }, { "name" : "Openness to change" }, { "name" : "Quality orientation" } ], "majorSkills" : "Application systems management, System stability, Resilience", "majorSkillsList" : [ "Application systems management", "System stability", "Resilience" ], "coreResponsibilities" : "Manage application systems implementation, Manage application systems maintenance, Manage application systems enhancement, Enable platform technology use, Drive technology convergence, Ensure technology project delivery, Liaise with customers, Negotiate with vendors, Drive application innovation, Improve efficiency, Improve productivity, Achieve revenue targets, Maintain application availability, Maintain application reliability, Meet service targets, Meet business objectives, Analyze application availability issues, Analyze application problems, Improve availability, Determine availability requirements, Optimize IT infrastructure availability, Deliver cost effective improvements, Provide IT availability reporting, Measure availability, Monitor availability, Reduce incident frequency, Reduce incident duration, Identify corrective actions, Progress corrective actions, Create availability plan, Maintain availability plan, Improve IT services availability, Meet future availability requirements, Report availability to business, Generate database reports, Organize availability review process, Maintain availability review process, Agree actions to improve availability, Initiate actions to improve availability, Coordinate actions to improve availability, Determine availability requirements from business, Establish measures for availability, Establish reporting for availability, Maintain awareness of technology best practices, Support new projects, Support UAT testing, Perform sanity testing, Create new products, Attend project meetings, Facilitate innovative solutions, Participate on BCM, Participate on DR, Support DR test plan, Resume business support, Implement tariffs, Manage audit operations, Attend incidents, Provide feedback to users, Perform daily server health checks, Restart servers, Restart services, Generate daily reports, Ensure no unauthorized transactions, Facilitate EOD batch run, Facilitate EOM batch run, Execute EOD batch run, Execute EOM batch run, Provide support for technical issues, Provide support for initiatives, Troubleshoot application issues, Review changes for risk, Adhere to change control procedures, Explore new technologies, Evaluate new technologies, Understand new technologies, Troubleshoot production issues", "teamCollaboration" : "Work with change team; Liaise with customers; Negotiate with vendors; Business representatives; IT representatives", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Banking applications; Core banking; Business continuity; Disaster recovery; IT availability", "domainList" : [ "banking-applications", "core-banking", "business-continuity", "disaster-recovery", "it-availability" ], "domainSpecificKnowledge" : [ "Banking applications", "Core banking", "Business continuity", "Disaster recovery", "IT availability" ], "toolProficiency" : [ "FCC system" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Exploring new technologies", "innovationCreativity" : "Drive innovation; Innovative solution; New technologies", "problemSolvingSkills" : "Problem solving; Root cause analysis; Troubleshooting", "specialRequirements" : "Primary data centre move", "outcomesObjectives" : "Achieve revenue targets; Meet service targets; Meet business objectives; Improve availability; Deliver cost effective improvements; Achieve reductions in incidents; Meet availability requirements", "qualificationsBasic" : "Further Education and Training Certificate (FETC), Analytical Thinking - Basic, Digital affinity, Experience in a similar environment, IT Applications, Openness to change, Quality orientation", "qualificationsPreferred" : "Enabling team success - further development, IT Applications - further development, Openness to change - further development, Quality orientation - further development", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. **_Job Summary_** • To take full responsibility to manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. • To drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors. • To drive innovation related to Application within the bank for the purpose of improving efficiency and productivity in order to achieve revenue targets **Job Description** _**System Stability**_ _**and**_ _**Resilience**_ _****_ * The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives. * The accountability also has a responsibility of analysing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels. * undefined * The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications. * undefined * Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers * Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis * Take actions to achieve reductions in frequency and duration of incidents that impact IT availability * Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed * Create and maintain a forward looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met * Provide regular reports on availability to the business, these includes those generated from database before system handover and after end of day or end of month batch run * Organize and maintain a regular availability review process with both key business and IT representatives * Agree appropriate actions to maintain or improve availability levels * Initiate and coordinate actions required to maintain or improve availability of applications * Act as a coordination point for changes to availability levels of applications when needed * Determine the availability requirements from the business for new or enhanced IT applications * Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability * Determine the availability requirements from the business for new or enhanced IT applications * Maintain an awareness of technology best practices that support application availability _**Projects and UAT Support**_ * Work closely with change team in supporting new projects initiated by business, Government/TRA and group. * Support UAT testing challenges related to Applications for new projects or enhancements and perform sanity testing * Creation of new products in core banking Application that are related to new projects or business requirement as per current market or customers need. * Attend meetings or conference calls from the beginning of the project until the end * Facilitate implementation of innovative solution that meets customer’s needs * _**Business Continuity Management and Disaster Recovery**_ * Participant on BCM and DR all critical systems * Support the annual business continuity test plan. * Resume support for all business functions and processes within the agreed time-frame _**Support roles**_ * Tariffs implementation in the system as per business request * Support and manage all Audits operations take place on our sections, * Attend incidents and provide feedback to users once the issue resolved within SLA * Daily servers health checks and restart servers or services if required * Daily Online, ATM and Maintenance transactions reports while on duty * Make sure that no authorized transaction on FCC system to facilitated EOD/EOM run * Make sure that all branch batches are closed before handing over the system for EOD/EOM batch run * Execution of EOD/EOM batch run * Provides support for complex technical issues and initiatives related to assigned automation, systems, databases and/or other technical products and services especially when primary data centre will be moved in country. * Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems taking into consideration on having primary data centre in country * Communicates verbally and in writing on complex large technical issues in a clear and concise format easily understandable by the intended recipient * Participates in migration from development to production, upgrades, setup and/or configurations in primary data centre * Troubleshoots Application issues using general guidelines, templates or direction from others. * Understands quality, security and compliance requirements for supported areas and reviews changes for risk to Production systems * An understanding of, and a willingness to adhere to, formal change control procedures and disciplines. * Strong desire for exploring, evaluating and understanding new technologies. * An aptitude for problem solving, with the ability to take a logical route to the source of an error * Troubleshooting and providing solutions for production issues raise by either end user **Qualifications** Analytical Thinking - Basic (Meets all of the requirements), Digital affinity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) - Physical, Mathematical, Computer and Life Sciences, IT Applications (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)", "summaryDescription" : "Applications Support Analyst at NBC. Skills: Application systems management, System stability, Resilience. Manage application systems implementation. Manage application systems maintenance", "postedDate" : "2026-06-12T07:16:44.660", "createdAt" : "2026-06-12T07:16:44.629", "lastUpdated" : "2026-06-14T22:32:58.882", "ingestTimestamp" : "2026-06-12T07:16:44.629", "mongoId" : "6a2b1dfe74d8ee00a077736e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://absa.wd3.myworkdayjobs.com/NBC_Careers/job/Head-Office-NBC/Applications-Support-Analyst_R-15988027-1", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "System maintenance", "System enhancement", "Application availability", "Problem analysis", "Cost analysis", "Availability requirements", "IT infrastructure optimization", "Cost effective improvements", "Availability reporting", "Incident reduction", "Corrective action identification", "Availability planning", "Service improvement", "Batch processing", "Availability review", "Action planning", "Change coordination", "Business requirement gathering", "User requirement", "IT support requirements", "Technology best practices", "Project support", "UAT testing", "Sanity testing", "Product creation", "Business requirement", "Market needs", "Customer needs", "Project meetings", "Solution implementation", "Business continuity", "Disaster recovery", "System support", "Test plan support", "Process support", "Tariff implementation", "Audit support", "Incident management", "SLA management", "Server health checks", "Server restarts", "Service restarts", "Transaction reporting", "EOD batch execution", "EOM batch execution", "Technical issue resolution", "Data center migration", "System troubleshooting", "Service restoration", "Data restoration", "Technical communication", "System migration", "System upgrades", "System setup", "System configuration", "Application troubleshooting", "Risk assessment", "Change control adherence", "Technology evaluation", "Logical problem solving", "Root cause analysis", "Analytical Thinking", "Digital affinity", "Openness to change", "Quality orientation", "Application systems management", "System stability", "Resilience", "Business process", "Technology projects", "Revenue targets", "Service targets", "Business units", "Customers", "IT availability reporting", "Corrective actions", "Availability plan", "IT services", "Infrastructure components", "Batch run", "Business representatives", "Change team", "New projects", "New products", "Core banking", "Conference calls", "Innovative solution", "BCM", "DR", "Critical systems", "DR test plan", "Business functions", "Processes", "Tariffs implementation", "Audit operations", "Incident feedback", "Servers health", "Servers", "Services", "Online transactions", "ATM transactions", "Maintenance transactions", "Authorized transaction", "FCC system", "Branch batches", "EOD batch", "EOM batch", "Complex technical", "Automation", "Databases", "Technical products", "Primary data centre", "Diagnostic tools", "Troubleshoot", "Technical issues", "Large technical", "Migration", "Development", "Production", "Upgrades", "Setup", "Configurations", "Application issues", "General guidelines", "Templates", "Quality requirements", "Security requirements", "Compliance requirements", "Production systems", "Change control", "New technologies", "Problem solving", "Error source", "Production issues", "Project management", "Banking applications", "IT availability", "Further Education and Training Certificate (FETC)" ], "skillCount" : 138, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 706.60333, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services" }, { "id" : "69cf26132beec4dd3d90b574", "title" : "Primary Care Physician", "company" : "Tampa General Medical Group", "industry" : "Healthcare", "salary" : { "min" : 275000.0, "max" : 425000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Primary Care Physician in Punta Gorda, FL, adjusted for the healthcare industry and a large hospital group." }, "location" : "United States-Florida-Punta Gorda", "locations" : [ "United States-Florida-Punta Gorda" ], "certifications" : [ "Florida medical license" ], "timestamp" : "2026-06-15T09:14:29.148", "fingerprint" : "6c27b824f14198111574f17d022448eed72d4aa8bab732d96ee2df3746770865", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=673907", "externalId" : "673907", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Punta Gorda", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.9351529,-82.0512058" } ], "locationText" : "Punta Gorda, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "majorSkills" : "Primary care", "majorSkillsList" : [ "Primary care" ], "coreResponsibilities" : "See patients of all ages", "domainKnowledge" : "Family practice; Internal medicine", "domainList" : [ "family-practice", "internal-medicine" ], "domainSpecificKnowledge" : [ "Family practice", "Internal medicine" ], "continuousLearning" : "Annual CME benefit", "qualificationsBasic" : "BC primary care physician, Leadership experience required, Active Florida medical license, Ability to obtain license", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Tampa General Medical Group (TGMG) is the physician practice of Tampa General Hospital and includes physicians and advanced practice providers specializing in cardiology, endocrinology, hepatology, internal medicine, family practice, organ transplantation, pediatrics, and surgery. With 34 current locations throughout the Tampa Bay area, our primary care offices offer the full spectrum of comprehensive medical care services for the entire family. Our family practice and internal medicine providers enjoy the ability to live and work in a community that offers accessibility, affordability, and opportunity. This office is located in Badcock Ranch, Florida. Our Physicians Enjoy: Monday - Friday work schedule for the outpatient only primary care practice Competitive salary and generous benefits Guaranteed base salary plus annual bonus potential Annual CME benefit including monetary allowance and days off Retirement 403(b) program including employer match Employer-paid short- and long-term disability with buy-up options Generous accumulated time off (ATO) Sign-on bonus and relocation assistance Seeking a BC primary care physician for this primary care office seeing patients of all ages. Leadership experience required Active Florida medical license or ability to obtain license prior to start. Punta Gorda", "summaryDescription" : "Primary Care Physician at Tampa General Medical Group. Skills: Primary care. See patients of all ages", "createdAt" : "2026-06-14T02:03:38.779", "lastUpdated" : "2026-06-15T09:14:29.148", "ingestTimestamp" : "2026-06-14T02:03:38.779", "mongoId" : "69cf26132beec4dd3d90b574", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 275000, "salaryAnnualMax" : 425000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Primary care", "Family practice", "Internal medicine", "Florida medical license" ], "skillCount" : 4, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 706.6011, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94ba74d8ee00a098b674", "title" : "Primary Therapist", "company" : "ERC Pathlight", "industry" : "Healthcare", "salary" : { "min" : 69000.0, "max" : 117200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "CA-Sacramento", "locations" : [ "CA-Sacramento" ], "timestamp" : "2026-06-15T07:46:43.755", "fingerprint" : "b3b0943c6635def3c9a6f52806fda92324df056c7907101d0bfb6a2e31fb2439", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/erc8585757pathlight53t353/jobs/4237919009", "externalId" : "4237919009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sacramento", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.5810606,-121.4938950" } ], "locationText" : "Sacramento, California, United States", "minimumEducation" : "Graduate degree", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Treatment planning", "Psychotherapy", "Clinical documentation", "Patient assessment" ], "hardSkillsList" : [ "Individual therapy", "Group therapy", "Family therapy", "Biopsychosocial assessment", "Self-harm assessment", "Suicide assessment" ], "hardSkills" : [ { "name" : "Individual therapy", "level" : "intermediate" }, { "name" : "Group therapy", "level" : "intermediate" }, { "name" : "Family therapy", "level" : "intermediate" }, { "name" : "Biopsychosocial assessment", "level" : "intermediate" }, { "name" : "Self-harm assessment", "level" : "intermediate" }, { "name" : "Suicide assessment", "level" : "intermediate" } ], "majorSkills" : "Therapy, Treatment planning, Patient assessment", "majorSkillsList" : [ "Therapy", "Treatment planning", "Patient assessment" ], "coreResponsibilities" : "Conduct individual and group therapy, Conduct family therapy and/or education, Develop individualized treatment plans, Work with interdisciplinary treatment team, Complete clinical paperwork, Complete treatment plans, Complete progress notes, Complete wellness plans, Complete aftercare plans, Complete discharge summaries, Conduct comprehensive assessments, Create treatment agreements, Create support plans, Create behavior plans, Attend treatment team meetings, Attend treatment team rounds, Provide training and guidance", "teamCollaboration" : "Interdisciplinary treatment team; Treatment team meetings; Treatment team rounds", "domainKnowledge" : "Eating disorders; Mood disorders; Anxiety disorders; Trauma-related conditions", "domainList" : [ "eating-disorders", "mood-disorders", "anxiety-disorders", "trauma-related-conditions" ], "domainSpecificKnowledge" : [ "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions" ], "documentationSkills" : "Clinical paperwork; Treatment plans; Progress notes; Wellness plans; Aftercare plans; Discharge summaries", "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "Graduate degree in Psychology, Fully licensed or in associate/intern phase, Collaborative nature and communication", "rawDescription" : "Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What you’ll be doing: The Primary Therapist conducts individual and group therapy (adults, children and adolescents) on topics such as mood, anxiety, stress and eating disorders; conducts family therapy and/or family education sessions; develops each patient’s individualized treatment plan; and works with interdisciplinary treatment team to implement the plan. Essential duties and responsibilities: Conducts psychotherapy including individual, group and family therapy For each patient on case load, completes clinical paperwork including: Treatment plans Individual and Family Therapy progress notes and group notes Wellness plan Aftercare plan Discharge summary Conducts comprehensive assessments and treatment planning for each patient on case load: Completes biopsychosocial, self-harm and suicide assessments Creates individualized treatment plan with specific and measurable goals in collaboration with treatment team members Creates treatment agreements, support plans or behavior plans as needed Attends treatment team meetings and treatment team rounds, to coordinate patient’s care with interdisciplinary team May provide training and guidance to less experienced teammates (Primary Therapist I and II) Primary Therapist I must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Fully licensed with appropriate state licensing board or in an associate/intern phase of licensure or what is required by the state to practice individual therapy (required) Collaborative nature and strong communication within multi-disciplinary team (required) Primary Therapist II must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Has obtained and maintains an independent mental health license as required by state to practice individual therapy (required) Has carried significant individual and/or family caseload for at least 2 years with documented success in treating patients with common diagnoses and expected comorbidities; demonstrated ability to work independently; developing specialty within line of service and broadening expertise with other populations (required) Primary Therapist III must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Has obtained and maintains a full mental health license as required by state (required) At least 3 years post licensure experience working with mood, anxiety, ED and/or trauma related disorders; some experience supervising other clinicians; has carried a significant individual and/or family caseload, with success in treating more complex cases (required) Experience with individual and/or family therapy (required) The compensation range for this position is based upon candidate experience and market expectations. California Pay Range $69,000—$117,200 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.", "summaryDescription" : "Primary Therapist at ERC Pathlight. Skills: Therapy, Treatment planning, Patient assessment. Conduct individual and group therapy. Conduct family therapy and/or education", "postedDate" : "2026-06-13T22:42:53.941", "createdAt" : "2026-06-13T22:42:53.941", "lastUpdated" : "2026-06-15T07:46:43.755", "ingestTimestamp" : "2026-06-13T22:42:53.941", "mongoId" : "6a2c94ba74d8ee00a098b674", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 69000, "salaryAnnualMax" : 117200, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Individual therapy", "Group therapy", "Family therapy", "Biopsychosocial assessment", "Self-harm assessment", "Suicide assessment", "Therapy", "Treatment planning", "Patient assessment", "Psychotherapy", "Clinical documentation", "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 706.5256, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706997fc9a711f0f6fe8c", "title" : "Application Engineer III", "company" : "Amazon", "industry" : "Operations, IT, Support Engineering, no business category", "salary" : { "min" : 2250000.0, "max" : 3750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Mid-level Application Engineer III at Amazon in Chennai, India, considering industry, company size, and seniority adjustments." }, "location" : "Chennai, Tamil Nadu, IND", "locations" : [ "Chennai, Tamil Nadu, IND" ], "timestamp" : "2026-06-15T03:10:24.872", "fingerprint" : "d53ac995e050831af050fc7da881402dc373b9f79a6bd7f0fe3bc8cf3b2854ff", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3050683/apply", "externalId" : "f77df3e3-1378-4269-9f2e-7d0dca0ce891", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chennai", "state" : "Tamil Nadu", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.0836939,80.2701860" } ], "locationText" : "Chennai, Tamil Nadu, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Unix, Generative AI", "professionalSkills" : [ "System design", "Technical support" ], "hardSkillsList" : [ "Scripting", "Debugging", "Troubleshooting" ], "softSkillsList" : [ "Curiosity" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" } ], "majorSkills" : "Application Support, Automation, Distributed Systems", "majorSkillsList" : [ "Application Support", "Automation", "Distributed Systems" ], "coreResponsibilities" : "Provide support for incoming tickets, Perform extensive troubleshooting tasks, Develop automation tools, Maintain automation tools, Improve operational efficiency, Conduct thorough debugging, Provide technical solutions, Modify code, Make configuration changes, Optimize performance, Report system status, Report support status, Address software mandates, Address security mandates, Ensure optimal health of applications, Work with support team, Work with development team, Hand-off active support issues, Take over active support issues, Create team knowledge base, Create team skill set, Learn latest tools, Adapt to latest tools, Enhance operational efficiency, Troubleshoot issues, Address issues in distributed systems, Serve as technical expert, Lead technical deep-dives, Analyze system architectures, Develop solutions, Collaborate with multiple teams, Resolve critical issues, Mentor junior engineers, Contribute to improving documentation, Contribute to improving processes, Drive technical solutions, Maintain high operational standards", "teamCollaboration" : "Collaborate with multiple teams; Work with support team; Work with development team", "domainKnowledge" : "Distributed systems; Web services; Web application development; RAID hardware; RAID software", "domainList" : [ "distributed-systems", "web-services", "web-application-development", "raid-hardware", "raid-software" ], "domainSpecificKnowledge" : [ "Distributed systems", "Web services", "Web application development", "RAID hardware", "RAID software" ], "documentationSkills" : "Improving documentation", "continuousLearning" : "Learn latest tools; Adapt to latest tools", "problemSolvingSkills" : "Troubleshooting; Debugging; Root cause analysis", "qualificationsBasic" : "2+ years software development experience, 2+ years technical support experience, Experience troubleshooting technical systems, Experience debugging technical systems, Experience in Unix, Experience scripting modern program languages", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting hardware RAID, Experience maintaining hardware RAID, Experience troubleshooting software RAID, Experience maintaining software RAID", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Kindle has changed the way books are published, sold and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences like never before. Kindle readers are able to download any book in any language less than in sixty seconds. Come be a part of changing the way the world reads. Key job responsibilities - Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services owned by the team. - Develop and maintain automation tools, processes to improve operational efficiency. - Conduct thorough debugging and provide technical solutions through code modifications, configuration changes, and performance optimization. - System and Support status reporting. - Address software and security mandates for services owned by the team to ensure optimal health of applications. - Work with support and development team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set. - Curiosity to learn and adapt to latest tools and technologies, including Generative AI, to enhance operational efficiency. A day in the life As an Application Engineer III, you'll troubleshoot and address issues in complex distributed systems, while serving as a technical expert for your team. Your day typically involves leading technical deep-dives, analyzing system architectures and developing solutions. You'll collaborate with multiple teams to resolve critical issues, mentor junior engineers, and contribute to improving our support documentation and processes. Your expertise in multiple focus areas allows you to drive technical solutions while maintaining high operational standards. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer III at Amazon. Skills: Application Support, Automation, Distributed Systems. Provide support for incoming tickets. Perform extensive troubleshooting tasks", "postedDate" : "2026-06-13T07:26:10.157", "createdAt" : "2026-06-13T07:26:10.157", "lastUpdated" : "2026-06-15T03:10:24.872", "ingestTimestamp" : "2026-06-13T07:26:10.157", "mongoId" : "68b706997fc9a711f0f6fe8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3050683/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scripting", "Debugging", "Troubleshooting", "Curiosity", "Application Support", "Automation", "Distributed Systems", "System design", "Technical support", "Distributed systems", "Web services", "Web application development", "RAID hardware", "RAID software" ], "skillCount" : 14, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 706.4966, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69e104402beec4dd3def2606", "title" : "Application Engineer", "company" : "Amazon Lending", "industry" : "Operations, IT, Support Engineering, international stores", "salary" : { "min" : 1750000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Application Engineer in Bengaluru, India, adjusted for mid-seniority, technology industry, and large company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:56:41.166", "fingerprint" : "6273d7a1e76a72d47b2365c5ed823d8614a1b4c4669146ddb95e1c7db30e982e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386910/apply", "externalId" : "a42fe0a5-d261-4404-aad6-6b9054d2c94f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "technicalSkills" : "Java, Ruby, Rails, Python, Shell scripts, AWS, Web technologies, REST web services, XML, JSON", "professionalSkills" : [ "Customer support", "Problem-solving", "System maintenance", "Operational excellence" ], "hardSkillsList" : [ "Software development", "Technical support", "Scripting", "Troubleshooting", "Debugging", "Software maintenance", "Configuration management", "Automation", "Monitoring solutions" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Software maintenance", "level" : "intermediate" }, { "name" : "Configuration management", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Monitoring solutions", "level" : "intermediate" } ], "majorSkills" : "Application support, Distributed systems, Troubleshooting", "majorSkillsList" : [ "Application support", "Distributed systems", "Troubleshooting" ], "coreResponsibilities" : "Onboard 3P Partners, Support 3P partner requests, Troubleshoot production software issues, Diagnose production software issues, Fix production software issues, Develop tools, Develop automation solutions, Develop monitoring solutions, Perform software maintenance, Perform software configuration, Implement fixes for code, Update technical challenges, Track technical challenges, Resolve technical challenges, Improve operational excellence, Improve system readiness, Support incoming tickets, Perform extensive troubleshooting, Work on operations coding projects, Work on maintenance coding projects, Support software deployment, Develop tools for operations, Develop tools for maintenance, Report system status, Report support status, Notify customers, Coordinate workflows, Follow up on workflows, Maintain service level agreements, Hand off support issues, Take over support issues, Create knowledge base, Create skill set", "teamCollaboration" : "Work with Tech stakeholders; Work with Non-Tech stakeholders; Work with 3P partners; Work with support team", "domainKnowledge" : "Lending services; Distributed systems; Web services; Web application development", "domainList" : [ "lending-services", "distributed-systems", "web-services", "web-application-development" ], "domainSpecificKnowledge" : [ "Lending services", "Distributed systems", "Web services", "Web application development" ], "continuousLearning" : "Learn large-scale systems", "problemSolvingSkills" : "Creative problem-solving; Troubleshooting; Diagnosing issues; Fixing issues", "qualificationsBasic" : "3+ years software development, 3+ years technical support, Experience scripting programming languages, Experience troubleshooting technical systems, Experience in software development, Experience in development or technical support", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting hardware RAID, Experience maintaining hardware RAID, Experience troubleshooting software RAID, Experience maintaining software RAID, Experience with REST web services, Experience with XML, Experience with JSON", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The mission of Amazon Lending is to provide fast and convenient access to working capital for micro, small, and medium-sized businesses on Amazon. Small businesses continue to be underserved by traditional lenders. We are passionate about enabling the growth of these small businesses by removing a critical barrier – access to capital. We want to do so by delivering a differentiated and superior customer experience to let small businesses focus on their trade rather than worrying about capital. Amazon Lending is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams, this role may be for you. As a member of our team, you will have the opportunity to develop your career while supporting lending services, platforms, and our unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world. The SE role in Amazon Lending is responsible for working with Tech, Non-Tech stakeholders, and 3P partners to ensure a seamless onboarding experience. If you are excited about the opportunity to learn and work on large-scale distributed systems, enjoy troubleshooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest-growing areas of Amazon. Key job responsibilities Primary responsibilities include onboarding 3P Partners, Supporting 3P partner requests, troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions Onboard 3P partners and support partner requests Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects. Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set Basic Qualifications: - 3+ years of software development, or 3+ years of technical support experience - Experience scripting in modern programming languages - Experience troubleshooting and debugging technical systems - Experience in software development - Experience in development or technical support Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer at Amazon Lending. Skills: Application support, Distributed systems, Troubleshooting. Onboard 3P Partners. Support 3P partner requests", "postedDate" : "2026-06-13T01:46:03.971", "createdAt" : "2026-06-13T01:46:03.971", "lastUpdated" : "2026-06-15T01:56:41.166", "ingestTimestamp" : "2026-06-13T01:46:03.971", "mongoId" : "69e104402beec4dd3def2606", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10386910/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "Technical support", "Scripting", "Troubleshooting", "Debugging", "Software maintenance", "Configuration management", "Automation", "Monitoring solutions", "Application support", "Distributed systems", "Customer support", "Problem-solving", "System maintenance", "Operational excellence", "Lending services", "Web services", "Web application development" ], "skillCount" : 18, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 705.5608, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2c94ba74d8ee00a098b691", "title" : "Primary Therapist", "company" : "ERC Pathlight", "industry" : "Healthcare", "salary" : { "min" : 66600.0, "max" : 117200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "CA-Irvine Pacifica", "locations" : [ "CA-Irvine Pacifica" ], "timestamp" : "2026-06-15T09:43:30.877", "fingerprint" : "f25b7562de03ab9d74b1ea7f1fead03f8b186cfdc0b998e35892550a538b6210", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/erc8585757pathlight53t353/jobs/4272797009", "externalId" : "4272797009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "minimumEducation" : "Graduate degree", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Clinical documentation", "Care coordination", "Treatment planning" ], "hardSkillsList" : [ "Psychotherapy", "Biopsychosocial assessment", "Self-harm assessment", "Suicide assessment" ], "hardSkills" : [ { "name" : "Psychotherapy", "level" : "intermediate" }, { "name" : "Biopsychosocial assessment", "level" : "intermediate" }, { "name" : "Self-harm assessment", "level" : "intermediate" }, { "name" : "Suicide assessment", "level" : "intermediate" } ], "majorSkills" : "Individual therapy, Group therapy, Family therapy, Treatment planning", "majorSkillsList" : [ "Individual therapy", "Group therapy", "Family therapy", "Treatment planning" ], "coreResponsibilities" : "Conduct individual therapy, Conduct group therapy, Conduct family therapy, Complete clinical paperwork, Complete treatment plans, Complete progress notes, Complete wellness plans, Complete aftercare plans, Complete discharge summaries, Conduct comprehensive assessments, Create treatment agreements, Create support plans, Create behavior plans, Attend treatment team meetings, Coordinate patient care", "teamCollaboration" : "Interdisciplinary treatment team; Treatment team meetings; Treatment team rounds", "domainKnowledge" : "Eating disorders; Mood disorders; Anxiety disorders; Trauma-related conditions", "domainList" : [ "eating-disorders", "mood-disorders", "anxiety-disorders", "trauma-related-conditions" ], "domainSpecificKnowledge" : [ "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions" ], "documentationSkills" : "Clinical documentation; Patient charting", "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "Graduate degree required, Fully licensed required, Associate/intern phase of licensure required, State practice requirements required, Collaborative nature required, Communication within team required, Experience with individual therapy required, Experience with family therapy required", "qualificationsPreferred" : "Independent mental health license, 2 years caseload experience, Specialty within line of service, Broadening expertise with other populations, 3 years post licensure experience, Experience supervising others, Experience with complex cases", "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. shift: Sun-Thurs (Sundays 745a-415p, Mon-Thurs 10a-6p) What you’ll be doing: The Primary Therapist conducts individual and group therapy (adults, children and adolescents) on topics such as mood, anxiety, stress and eating disorders; conducts family therapy and/or family education sessions; develops each patient’s individualized treatment plan; and works with interdisciplinary treatment team to implement the plan. Essential duties and responsibilities: Conducts psychotherapy including individual, group and family therapy For each patient on case load, completes clinical paperwork including: Treatment plans Individual and Family Therapy progress notes and group notes Wellness plan Aftercare plan Discharge summary Conducts comprehensive assessments and treatment planning for each patient on case load: Completes biopsychosocial, self-harm and suicide assessments Creates individualized treatment plan with specific and measurable goals in collaboration with treatment team members Creates treatment agreements, support plans or behavior plans as needed Attends treatment team meetings and treatment team rounds, to coordinate patient’s care with interdisciplinary team May provide training and guidance to less experienced teammates (Primary Therapist I and II) Primary Therapist I must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Fully licensed with appropriate state licensing board or in an associate/intern phase of licensure or what is required by the state to practice individual therapy (required) Collaborative nature and strong communication within multi-disciplinary team (required) Primary Therapist II must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Has obtained and maintains an independent mental health license as required by state to practice individual therapy (required) Has carried significant individual and/or family caseload for at least 2 years with documented success in treating patients with common diagnoses and expected comorbidities; demonstrated ability to work independently; developing specialty within line of service and broadening expertise with other populations (required) Primary Therapist III must haves: Graduate degree in Psychology, Counseling, Social Work or related (required) Has obtained and maintains a full mental health license as required by state (required) At least 3 years post licensure experience working with mood, anxiety, ED and/or trauma related disorders; some experience supervising other clinicians; has carried a significant individual and/or family caseload, with success in treating more complex cases (required) Experience with individual and/or family therapy (required) The compensation range for this position is based upon candidate experience and market expectations. California Pay Range $66,600—$117,200 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.", "summaryDescription" : "Primary Therapist at ERC Pathlight. Skills: Individual therapy, Group therapy, Family therapy, Treatment planning. Conduct individual therapy. Conduct group therapy", "postedDate" : "2026-06-14T04:53:19.580", "createdAt" : "2026-06-14T04:53:19.580", "lastUpdated" : "2026-06-15T09:43:30.877", "ingestTimestamp" : "2026-06-14T04:53:19.580", "mongoId" : "6a2c94ba74d8ee00a098b691", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 66600, "salaryAnnualMax" : 117200, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Psychotherapy", "Biopsychosocial assessment", "Self-harm assessment", "Suicide assessment", "Individual therapy", "Group therapy", "Family therapy", "Treatment planning", "Clinical documentation", "Care coordination", "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions" ], "skillCount" : 14, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 702.9188, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2aa93574d8ee00a06c2020", "title" : "Application Support Analyst", "company" : "Teamified", "industry" : "Information Technology and Services", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Application Support Analyst in India, adjusted for mid-seniority and full-time employment in the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T03:25:26.706", "fingerprint" : "5ace1b2b992564865d66f7b51a236ca981ca74a18f1694f37ded2101ae561f23", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/5B5286FA0A/apply", "externalId" : "5B5286FA0A", "industryFunction" : { }, "locationPoint" : "20.5937,78.9629", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL server, Windows OS, MS Offices", "professionalSkills" : [ "System analysis", "User Training", "User documentation development", "Client business types", "Solution functionality", "Related applications" ], "hardSkillsList" : [ "Computer languages", "Data structures", "Logic", "Flow-charting", "Computer program design", "Databases", "Program documentation", "Database design", "Database coding" ], "softSkillsList" : [ "Can Do attitude" ], "hardSkills" : [ { "name" : "Computer languages", "level" : "intermediate" }, { "name" : "Data structures", "level" : "intermediate" }, { "name" : "Logic", "level" : "intermediate" }, { "name" : "Flow-charting", "level" : "intermediate" }, { "name" : "Computer program design", "level" : "intermediate" }, { "name" : "Databases", "level" : "intermediate" }, { "name" : "Program documentation", "level" : "intermediate" }, { "name" : "Database design", "level" : "intermediate" }, { "name" : "Database coding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Can Do attitude" } ], "majorSkills" : "Application support, Customer support, Software corrections, Client management", "majorSkillsList" : [ "Application support", "Customer support", "Software corrections", "Client management" ], "coreResponsibilities" : "Provide user support, Provide implementation support, Facilitate better operation, Make sure customer support flows smoothly, Keep turnaround time to a minimum, Identify urgent support, Identify priority support, Escalate appropriately, Provide prompt response, Provide professional response, Establish communication with clients, Maintain communication with clients, Evaluate reported issues, Provide training sessions, Create user training videos, Record user training videos, Run group training sessions, Run individual training sessions, Document user documentation, Document knowledge bases, Document user help, Document work, Time log work, Log incoming support requests, Manage incoming support requests, Research issues, Identify issues, Provide training, Communicate to developers, Gain understanding of solution, Install systems, Upgrade systems, Install fixes, Upgrade fixes, Assist with version release testing, Assist with documentation, Create video help documentation, Report on weekly support statistics, Report on weekly support trends, Maintain skill level, Study development tools, Study programming techniques, Read professional publications, Maintain professional networks, Protect company operations, Keep information confidential, Perform other duties, Support the company, Implement new technology solutions, Support new technology solutions, Improve business operations", "teamCollaboration" : "Work alongside developers; Communicate with clients; Communicate with programmers; Communicate with staff", "domainKnowledge" : "Marina software; Marine facilities industry; Management software solutions; Client business types; Solution functionality; Related applications", "domainList" : [ "marina-software", "marine-facilities-industry", "management-software-solutions", "client-business-types", "solution-functionality", "related-applications" ], "domainSpecificKnowledge" : [ "Marina software", "Marine facilities industry", "Management software solutions", "Client business types", "Solution functionality", "Related applications" ], "toolProficiency" : [ "SQL server", "Windows OS", "MS Offices" ], "communicationSkills" : "Client communication; Professional communication; User training; User documentation; Help documentation", "documentationSkills" : "User documentation; Knowledge bases; User help; Program documentation; Video help documentation", "continuousLearning" : "Study development tools; Study programming techniques; Read professional publications; Maintain professional networks; Online learning platforms; Professional development budget", "innovationCreativity" : "Creative input", "problemSolvingSkills" : "Investigating reported issues; Identify the issue; Identify suitable workarounds; Research issues; Identify issues; Analyze software structure; Make recommendations of changes", "outcomesObjectives" : "Deliver best outcomes; Improve efficiency; Improve visibility; Improve control; Reduce administrative overhead; Deliver better customer experience; Minimize turnaround time per issue", "qualificationsBasic" : "Understanding priorities, Evaluate support priority, Act on priority, Communicate with customer, Identify the issue, Provide documented UATs, Identify suitable workarounds, Follow up with resolved software, Solid understanding of client business types, Solid understanding of client's solution functionality, Awareness of related applications, Communicate clearly to clients, Communicate clearly to programmers, Communicate clearly to non-technical staff, High attention to detail, Effective inter-personal communication skills, Ability to interact professionally, Ability to multi-task, Ability to stay organized, Capable of taking ownership, Deliver solutions without management, Good customer communication, Friendly attitude", "qualificationsPreferred" : "Experience with modern cloud-native distributed architectures", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**About Teamified** Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people. **About Our Client** Our client is a provider of specialized management software solutions for the global marina and marine facilities industry. Their platform supports marinas, boatyards, yacht clubs, harbours, and shipyards by centralizing core operational functions such as reservations, berth and space management, billing and payments, finance, and customer management into a single, streamlined system. Designed to improve efficiency, visibility, and control, the solution is available in a modern cloud-based environment, enabling secure, real-time access from anywhere while reducing administrative overhead. Trusted by marine operators worldwide, the client focuses on continuous innovation, reliability, and customer support to help businesses modernize operations and deliver a better customer experience. **About the Role** Working on more than one project at a time, and often at varying phases of support. This means you around support priority rather than the sequential arrival of cases. Understanding priorities, bug severity and client sensitivity is essential. The main function of the role is to support our client’s customers, investigating reported issues, providing training and implementing software corrections, and managing client requests. You will be required to evaluate support priority, act on the priority, communicate or work with the customer to identify the issue. If required provide documented UAT’s to the developers, identify suitable workarounds, and follow up with resolved software through to Implementation and training if required. You will work alongside the developers whom write the solution with your goal of making it problem-free before being releasing to the clients. You will need a solid understanding of the different client business types, the client's solution functionality and awareness of the types of related applications available to clients. In addition to problems within the program. Understanding the structure of the software will allow you to analyse it more thoroughly and make recommendations of changes. You will need to be able to communicate clearly to the clients and programmers as well as non-technical staff about what is required. ### **Key Responsibilities** **Support** * Provide user and implementation support to customers, partners or staff to facilitate better operation of the client's products. * Make sure customer support flows smoothly and turnaround time per issue is kept to a minimum * Identify urgent and priority support, and escalate appropriately as/when required * Provide prompt and professional response of user bug or support * Establish and maintain good communication with clients to evaluate reported issues or provide * training sessions * Create and record user training videos * Run group or individual training sessions to a high professional level. * Document user documentation, the knowledge Bases, and user help. * Document and time log all work * Log and manage incoming support requests. * Research and identify issues reported by customers, providing training as needed * To communicate clearly and effectively to the developers to gain understanding of the solution to be applied to the support request should it involve development * Install or upgrade systems or fixes as required * Assist with version release testing and documentation * Create video help documentation on all new features of NG with each version release * Report on weekly support statistics and trends **General** * Maintain your skill level by studying current development tools, programming techniques, reading professional publications, and maintaining professional networks * Protects company operations by keeping information confidential. * Perform any other related duties incidental to the work described herein in support of the company. * Purposes, implements and supports new technology solutions that improve business operations **Skills** * High attention to detail, capable to extract key information from the Customer regarding their reported issues * Strong and effective inter-personal communication skills, both verbal and written, and the ability to interact professionally with a diverse group of clients and staff. * System analysis * User Training and user documentation development. * Detailed understanding of the client's solution , code structure, operations and settings. * Ability to multi-task and stay organized in a dynamic work environment. * Encourage a positive “Can Do” attitude. * Ability to \"think outside the box\". * Capable of taking ownership of tasks at hand and delivering solutions without management. * Skilled knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases and writing program documentation. * Database design and coding * Ability to learn new programming languages. * Good customer communication with a friendly attitude * Proficient with SQL server, Windows OS and MS Offices **Benefits (IND):** * Flexibility in work hours and location, with a focus on managing energy rather than time. * Access to online learning platforms and a budget for professional development * A collaborative, no-silos environment, encouraging learning and growth across teams * A dynamic social culture with team lunches, social events, and opportunities for creative input * Health insurance * Leave Benefits * Provident Fund * Gratuity", "summaryDescription" : "Application Support Analyst at Teamified. Skills: Application support, Customer support, Software corrections, Client management. Provide user support. Provide implementation support", "postedDate" : "2026-06-09T00:00:00.000", "createdAt" : "2026-06-11T22:27:19.596", "lastUpdated" : "2026-06-14T03:25:26.706", "ingestTimestamp" : "2026-06-11T22:27:19.596", "mongoId" : "6a2aa93574d8ee00a06c2020", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/5B5286FA0A", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Computer languages", "Data structures", "Logic", "Flow-charting", "Computer program design", "Databases", "Program documentation", "Database design", "Database coding", "Can Do attitude", "Application support", "Customer support", "Software corrections", "Client management", "System analysis", "User Training", "User documentation development", "Client business types", "Solution functionality", "Related applications", "Marina software", "Marine facilities industry", "Management software solutions", "SQL server", "Windows OS", "MS Offices" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "information-technology-and-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 702.36694, "daysOld" : 5, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Marine software" }, { "id" : "6a2c714774d8ee00a092dcd4", "title" : "Case for Support Lead", "company" : "Marie Curie", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 36900.0, "max" : 39900.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "London, United Kingdom", "locations" : [ "London", "United Kingdom" ], "timestamp" : "2026-06-15T07:48:15.474", "fingerprint" : "49bad33ff0a8d98e14395456e5ffc74fcc841f2634d8bf1f0233071107091a1e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/MarieCurie1/3743990013600986-case-for-support-lead", "externalId" : "3743990013600986", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Cause-led communications", "Evaluation work", "Financial literacy" ], "hardSkillsList" : [ "Interpreting data", "Interpreting budget information" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Interpreting data", "level" : "intermediate" }, { "name" : "Interpreting budget information", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Case for Support, Fundraising campaigns, Narrative development", "majorSkillsList" : [ "Case for Support", "Fundraising campaigns", "Narrative development" ], "coreResponsibilities" : "Create compelling case for support narratives, Articulate need, solution, and impact, Collaborate with service teams, Collaborate with policy teams, Collaborate with research teams, Gather insights for funding applications, Gather insights for campaigns, Develop compelling propositions, Provide accurate, self-service information, Write narratives, Interpret data, Delivery of online Discovery Sessions, Improve understanding of our cause", "teamCollaboration" : "Service teams; Policy teams; Research teams; High-value income streams; Trusts & Foundations; Philanthropy teams; Corporate teams; Fundraising teams", "domainKnowledge" : "End-of-life care; Charity sector; Non-profit fundraising; Clinical services; Research; Policy work", "domainList" : [ "end-of-life-care", "charity-sector", "non-profit-fundraising", "clinical-services", "research", "policy-work" ], "domainSpecificKnowledge" : [ "End-of-life care", "Charity sector", "Non-profit fundraising", "Clinical services", "Research", "Policy work" ], "communicationSkills" : "Inspire others; Influence opinions; Gain respect; Articulate compellingly", "continuousLearning" : "Professional development; Training programmes", "innovationCreativity" : "Innovative propositions", "problemSolvingSkills" : "Understanding complex information; Interpreting complex data", "specialRequirements" : "Occasional travel required, Remote based within UK", "outcomesObjectives" : "Maximize impact; Create meaningful connections; Drive mission forward; Support fundraising growth; Achieve transformational impact", "qualificationsBasic" : "Proven experience in fundraising, Proven experience in service delivery, Proven experience in cause-led communications, Proven experience in evaluation work, Creative thinker, Independent, autonomous approach, Skilled at understanding complex information, Skilled at interpreting complex data, Articulate complex information compellingly, Articulate complex data compellingly, Excellent people skills, Ability to integrate quickly, Financial literacy, Experience interpreting budget information", "qualificationsPreferred" : "Experience with Trusts & Foundations, Experience with Philanthropy, Experience with Corporate teams", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. Team and role overview At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters. As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact. What you will be doing: * Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences. * Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns. * Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions. * Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data. * Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause. What we are looking for: * Proven experience in fundraising, service delivery, cause-led communications, or evaluation work. * Creative thinker with an independent, autonomous approach to work. * Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change. * Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally. * Excellent people skills with a proven ability to integrate quickly into complex organizations. * Financial literacy with experience in interpreting budget information. Please see the full job description [click here](https://mariecurie.pagetiger.com/case-for-support-lead) ## Additional Information Application & Interview Process * As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. * Close date for applications but may close early: 2nd July 2026 * Interviews due to take place 9th and 13th July2026 Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications. Salary: £36,900 to £39,900 Contract: Permanent Full-Time 35 hours per week Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered Benefits you’ll LOVE: * Flexible working. We’re happy to discuss flexible working at the interview stage. * 25 days annual leave (exclusive of Bank Holidays) * Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) * Loan schemes for bikes; computers and season tickets * Continuous professional development opportunities. * Industry-leading training programmes * Wellbeing and Employee Assistance Programmes * Enhanced bereavement, family friendly and sickness benefits * Access to Blue Light Card membership * Subsidised Eye Care At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [recruitment@mariecurie.org.uk](mailto:recruitment@mariecurie.org.uk). Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.", "summaryDescription" : "Case for Support Lead at Marie Curie. Skills: Case for Support, Fundraising campaigns, Narrative development. Create compelling case for support narratives. Articulate need, solution, and impact", "postedDate" : "2026-06-12T16:27:31.000", "createdAt" : "2026-06-13T21:33:25.997", "lastUpdated" : "2026-06-15T07:48:15.474", "ingestTimestamp" : "2026-06-13T21:33:25.997", "mongoId" : "6a2c714774d8ee00a092dcd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Interpreting data", "Interpreting budget information", "Leadership", "Critical thinking", "Case for Support", "Fundraising campaigns", "Narrative development", "Cause-led communications", "Evaluation work", "Financial literacy", "End-of-life care", "Charity sector", "Non-profit fundraising", "Clinical services", "Research", "Policy work" ], "skillCount" : 16, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 701.37384, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a21770e74d8ee00a0c1bac2", "title" : "Application Engineer", "company" : "ADCI", "industry" : "Operations, IT, Support Engineering, Retail", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Application Engineer in Bengaluru, India, adjusted for the E-Commerce industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T02:36:58.487", "fingerprint" : "2214eeb4e4fdc1fb07f9ffe401ce472f4e94405d1aa985437923bd200232893a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435407/apply", "externalId" : "1fa0c9d5-eaf2-4bf2-931b-49336453250f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "technicalSkills" : "Unix, REST, XML, JSON", "professionalSkills" : [ "Business analysis", "Functional requirements", "Scalable solutions", "Service health", "Operational efficiency", "SLA development", "Metrics development", "Procedure development", "Tool development", "Documentation development" ], "hardSkillsList" : [ "Software development", "Technical support", "Troubleshooting", "Debugging", "Scripting" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" } ], "majorSkills" : "Application Engineering, Software Development, Technical Support", "majorSkillsList" : [ "Application Engineering", "Software Development", "Technical Support" ], "coreResponsibilities" : "Work with business teams, Solve support needs, Collect requirements, Solve scalable solutions, Translate business requirements, Translate functional requirements, Build scalable systems, Maintain services healthy, Maintain services robust, Implement solutions, Maintain solutions, Work closely with engineers, Maintain products, Maintain services, Create process automation scripts, Monitor services, Handle ad-hoc operational asks, Drive team to improve operational efficiency, Identify SLAs, Develop SLAs, Identify metrics, Develop metrics, Identify monitors, Develop monitors, Identify procedures, Develop procedures, Identify tools, Develop tools, Identify documentation, Develop documentation, Perform on-call support, Work on alarm monitoring issues, Work on application infrastructure issues, Work on bug fixes, On-board clients, Familiarize clients with platform features, Familiarize clients with platform capabilities", "teamCollaboration" : "Collaboration with other technical teams; Work closely with engineers", "domainKnowledge" : "Retail business; ASIN enrichment; Supply chain defects; Machine Learning; Deep Learning; Catalog information", "domainList" : [ "retail-business", "asin-enrichment", "supply-chain-defects", "machine-learning", "deep-learning", "catalog-information" ], "domainSpecificKnowledge" : [ "Retail business", "ASIN enrichment", "Supply chain defects", "Machine Learning", "Deep Learning", "Catalog information" ], "documentationSkills" : "Documentation development", "problemSolvingSkills" : "Troubleshooting; Debugging; Root cause analysis", "specialRequirements" : "On-call support", "outcomesObjectives" : "Improve operational efficiency; Improve customer experience; Improve product quality; Improve support system quality", "qualificationsBasic" : "2+ years of software development, 2+ years of technical support experience, Experience troubleshooting and debugging technical systems, Experience in Unix, Experience scripting in modern program languages", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting & maintaining hardware & software RAID, Experience with REST web services, Experience with XML, Experience with JSON", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to solve highly scalable solutions in collaboration with other technical teams. You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. You will also contribute to maintain the services healthy and robust.You will be responsible for implementing, and maintaining the solutions you provide. You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring and handling ad-hoc operational asks. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients on to the platform and familiarizing them with platform features and capabilities. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer at ADCI. Skills: Application Engineering, Software Development, Technical Support. Work with business teams. Solve support needs", "postedDate" : "2026-06-13T07:03:35.775", "createdAt" : "2026-06-13T07:03:35.775", "lastUpdated" : "2026-06-15T02:36:58.487", "ingestTimestamp" : "2026-06-13T07:03:35.775", "mongoId" : "6a21770e74d8ee00a0c1bac2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435407/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "Technical support", "Troubleshooting", "Debugging", "Scripting", "Application Engineering", "Software Development", "Technical Support", "Business analysis", "Functional requirements", "Scalable solutions", "Service health", "Operational efficiency", "SLA development", "Metrics development", "Procedure development", "Tool development", "Documentation development", "Retail business", "ASIN enrichment", "Supply chain defects", "Machine Learning", "Deep Learning", "Catalog information" ], "skillCount" : 24, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 696.34814, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69f8676e4c40e2acd1f7642c", "title" : "Application Engineer", "company" : "ADCI", "industry" : "Operations, IT, Support Engineering, seller services", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Application Engineer in Bengaluru, India, adjusted for the E-Commerce industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T02:18:02.221", "fingerprint" : "10d0133c414d640fb2689fac46ba9a564474881f77b68389b7430cbcb95918b4", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409723/apply", "externalId" : "be0a0828-987b-4bb5-8651-42137fc43a36", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's degree", "experienceMinYears" : 2, "technicalSkills" : "Unix, REST, XML, JSON", "professionalSkills" : [ "Business analysis", "Solution architecture", "Client onboarding" ], "hardSkillsList" : [ "Root cause analysis", "Bug fixing", "Process automation" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Bug fixing", "level" : "intermediate" }, { "name" : "Process automation", "level" : "intermediate" } ], "majorSkills" : "Application engineering, System maintenance, Business support", "majorSkillsList" : [ "Application engineering", "System maintenance", "Business support" ], "coreResponsibilities" : "Solve business support needs, Collect requirements, Develop scalable solutions, Translate business requirements, Build scalable systems, Maintain services healthy, Maintain services robust, Implement solutions, Maintain solutions, Maintain multiple products, Maintain multiple services, Create process automation scripts, Monitor services, Handle ad-hoc operational asks, Improve operational efficiency, Develop SLAs, Develop metrics, Develop monitors, Develop procedures, Develop tools, Develop documentation, On-call support, Work on alarm monitoring issues, Work on application infrastructure issues, Work on bug fix issues, On-board clients, Familiarize clients with platform features", "teamCollaboration" : "Collaboration with technical teams; Work closely with engineers", "domainKnowledge" : "Retail business; Amazon catalog; Machine Learning; Deep Learning", "domainList" : [ "retail-business", "amazon-catalog", "machine-learning", "deep-learning" ], "domainSpecificKnowledge" : [ "Retail business", "Amazon catalog", "Machine Learning", "Deep Learning" ], "documentationSkills" : "Documentation development", "problemSolvingSkills" : "Problem solving; Root cause analysis; Troubleshooting; Digging into complex issues", "specialRequirements" : "On-call support", "outcomesObjectives" : "Improve free cash flow; Improve customer experience; Improve product quality; Improve support system quality", "qualificationsBasic" : "2+ years software development, 2+ years technical support, Troubleshoot and debug technical systems, Experience in Unix, Scripting in modern program languages", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Troubleshoot & maintain hardware & software RAID, Experience with REST web services, Experience with XML, Experience with JSON", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, - You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to solve highly scalable solutions in collaboration with other technical teams. - You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. - You will also contribute to maintain the services healthy and robust.You will be responsible for implementing, and maintaining the solutions you provide. - You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring and handling ad-hoc operational asks. - You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. - On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. - On-boarding clients on to the platform and familiarizing them with platform features and capabilities. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - Bachelor's degree or equivalent Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Application Engineer at ADCI. Skills: Application engineering, System maintenance, Business support. Solve business support needs. Collect requirements", "postedDate" : "2026-06-13T01:55:07.753", "createdAt" : "2026-06-13T01:55:07.753", "lastUpdated" : "2026-06-15T02:18:02.221", "ingestTimestamp" : "2026-06-13T01:55:07.753", "mongoId" : "69f8676e4c40e2acd1f7642c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409723/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Bug fixing", "Process automation", "Application engineering", "System maintenance", "Business support", "Business analysis", "Solution architecture", "Client onboarding", "Retail business", "Amazon catalog", "Machine Learning", "Deep Learning" ], "skillCount" : 13, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 691.5846, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c7ae774d8ee00a0947528", "title" : "Application Engineer", "company" : "Gotion, Inc.", "industry" : "Manufacturing", "salary" : { "min" : 130000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Fremont, California, United States", "locations" : [ "Fremont", "California", "United States" ], "timestamp" : "2026-06-15T07:22:05.860", "fingerprint" : "e2e41e20031d6bc3ca82814fe5f50e5cfd2e907dc7f720f3ed7564cc553a9ac5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gotion/jobs/7490828002", "externalId" : "7490828002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fremont", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.5482697,-121.9885710" } ], "locationText" : "Fremont, California, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "ESS systems", "professionalSkills" : [ "Account management", "Project management", "Technical support", "Sales support", "Product management", "Field testing", "Customer support", "System integration" ], "hardSkillsList" : [ "Technical documentation", "Design support", "Training development", "Feedback collection" ], "hardSkills" : [ { "name" : "Technical documentation", "level" : "intermediate" }, { "name" : "Design support", "level" : "intermediate" }, { "name" : "Training development", "level" : "intermediate" }, { "name" : "Feedback collection", "level" : "intermediate" } ], "majorSkills" : "Application Engineering, Pre-sales support, ESS design", "majorSkillsList" : [ "Application Engineering", "Pre-sales support", "ESS design" ], "coreResponsibilities" : "Provide pre-sales technical support, Develop documentation best practices, Provide training, Manage technical engagements, Develop design plans, Develop installation plans, Develop operational plans, Support utility scale projects, Support commercial projects, Provide customized design support, Provide feedback to R&D, Provide input to Product Management, Coordinate field testing, Collect feedback for hardware, Collect feedback for software, Cooperate with Customer Support, Lead engagement with customers, Evaluate partners, Team with partners, Develop technical documentation, Support ESS products, Deliver technical support, Prioritize opportunities, Coordinate with customer, Manage technical pipeline tasks, Ensure project support, Participate in test requirements, Participate in test procedures, Participate in test plans, Develop technical tools, Drive adoption of tools, Act as sales focal point, Manage closed loop process", "teamCollaboration" : "Sales team; R&D teams; Product Management teams; Customer Support; Partners; Sales Managers", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Electric vehicle technology; Energy storage technology; Lithium batteries; ESS systems", "domainList" : [ "electric-vehicle-technology", "energy-storage-technology", "lithium-batteries", "ess-systems" ], "domainSpecificKnowledge" : [ "Electric vehicle technology", "Energy storage technology", "Lithium batteries", "ESS systems" ], "communicationSkills" : "Technical subject matter; Customer communication", "documentationSkills" : "Technical documentation; Technical specifications; Manuals; Proposals", "specialRequirements" : "Willing to travel", "outcomesObjectives" : "Ensure high-quality design; Minimize post sales issues; Drive successful adoption; Drive business growth; Drive customer loyalty; Save customers capital; Save customers labor; Ensure high customer satisfaction", "qualificationsBasic" : "3+ years experience, BSEE or BSME, ESS engineering/design, Technical pre-sales support, Project management", "qualificationsPreferred" : "MS degree preferred", "workSiteFlexibility" : "Onsite", "rawDescription" : "Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route. Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization. Gotion, Inc. is based in Silicon Valley in California, with R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route. Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization. Responsibilities: • Pre-sales technical support for customer account engagements including the development of documentation/best practices and training to ensure a high-quality design and minimal post sales technical support issues • Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty • Pre-sales technical support for utility scale and commercial business and projects/deals and customized/unique design support to ensure Gotion design win and high-quality designs that save our customers capital and labor costs • Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues identified along with recommendations for product improvements. Ability to lead product management and development of broad-based market training and tools that address best practices and requirements (e. g. standard and technical business tools) • Coordination of field testing and feedback collection for new hardware and software • Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top area installer accounts • Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software/EMS integration and EPC. • Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals Requirements: • Working with the Sales Managers to deliver the highest level of quality field/customer technical support, enabling account and project wins and ensuring highest levels of customer support • Working closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer • Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support • Working with China based R&D, design and pre-sales technical support process to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to 'win' the business • Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors • Acting as sales focal point for input/feedback into product management on major product and technical issues and recommended solutions • Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues Qualifications: • BSEE, BSME or MS preferred • 3+ year of experience in ESS engineering/design technical pre-sales support and project management • Ability to effectively communicate complex technical subject matter with external partners and customers • Strong networking and communication expertise • Ability and willingness to travel locally, domestically and at times internationally。 Base pay is one part of our total compensation package at Gotion, and is determined within a range. This provides you with the opportunity to progress as you grow and advance your career at Gotion. The base pay range for this role is shown below, and will depend on your skills, qualifications, experiences, and location. Base pay is one part of our total compensation package at Gotion, and is determined within a range. This provides you with the opportunity to progress as you grow and advance your career at Gotion. The base pay range for this role is shown below, and will depend on your skills, qualifications, experiences, and location. Expected Pay Range $130,000—$170,000 USD Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all. We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law. At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.", "summaryDescription" : "Application Engineer at Gotion, Inc.. Skills: Application Engineering, Pre-sales support, ESS design. Provide pre-sales technical support. Develop documentation best practices", "postedDate" : "2026-06-13T20:57:53.472", "createdAt" : "2026-06-13T20:57:53.472", "lastUpdated" : "2026-06-15T07:22:05.860", "ingestTimestamp" : "2026-06-13T20:57:53.472", "mongoId" : "6a2c7ae774d8ee00a0947528", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Technical documentation", "Design support", "Training development", "Feedback collection", "Application Engineering", "Pre-sales support", "ESS design", "Account management", "Project management", "Technical support", "Sales support", "Product management", "Field testing", "Customer support", "System integration", "Electric vehicle technology", "Energy storage technology", "Lithium batteries", "ESS systems" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 690.633, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5d7d74d8ee00a08dc8dd", "title" : "Executive Assistant & Client Support Specialist", "company" : "Voxidea-Stafi", "industry" : "Law Practice", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Executive Assistant roles in the technology industry, adjusted for executive seniority and remote work, with a baseline country assumption of India." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T00:49:46.329", "fingerprint" : "bbef1851e2a47642124f0f31b08ece7f2972ab389a18ce2c8e558db9b145bd10", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1F677A656F/apply", "externalId" : "1F677A656F", "industryFunction" : { }, "locationPoint" : "-38.4161,-63.6167", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "MS Office, Google Workspace", "professionalSkills" : [ "Client support", "Administrative support" ], "hardSkillsList" : [ "Time management", "Expense tracking", "Filing systems", "Office inventory", "Meeting minutes", "Billing", "Invoicing" ], "softSkillsList" : [ "Discretion", "Confidentiality" ], "hardSkills" : [ { "name" : "Time management", "level" : "intermediate" }, { "name" : "Expense tracking", "level" : "intermediate" }, { "name" : "Filing systems", "level" : "intermediate" }, { "name" : "Office inventory", "level" : "intermediate" }, { "name" : "Meeting minutes", "level" : "intermediate" }, { "name" : "Billing", "level" : "intermediate" }, { "name" : "Invoicing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Discretion" }, { "name" : "Confidentiality" } ], "majorSkills" : "Executive Assistant, Client Support", "majorSkillsList" : [ "Executive Assistant", "Client Support" ], "coreResponsibilities" : "Serve as primary point of contact, Manage executives' calendars, Schedule meetings, Coordinate travel arrangements, Track expenses, Prepare detailed reports, Handle client inquiries, Provide accurate information, Deliver outstanding customer service, Maintain organized filing systems, Oversee office-related inventory, Take minutes during meetings, Assist with client-facing communications, Manage social media platforms, Manage billing, Manage invoicing, Coordinate social events, Coordinate networking events", "toolProficiency" : [ "MS Office", "Google Workspace" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Continuous improvement courses", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Executive Assistant to C-level Executives, Client Support Specialist, Bilingual English C1 or higher, Bilingual Spanish spoken and written, High school diploma or bachelor's degree, Permanently resides in Latin America, Reliable laptop 2017 or newer, Stable internet connection", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**Ready to grow your career from home? Your future begins here.** Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. We’re hiring a **Executive Assistant for C-Level Executive** to provide exceptional administrative support to senior-level managers while ensuring excellent service to our clients. Apply now! \uD83D\uDE80✨ **\uD83D\uDCCB What You’ll Do:** * Serve as the primary point of contact between executives, employees, clients, and external partners. \uD83E\uDD1D * Manage executives’ calendars, schedule meetings, and coordinate travel arrangements. \uD83D\uDCC6✈️ * Track expenses and prepare detailed reports on a regular basis. \uD83D\uDCD1 * Handle client inquiries, provide accurate information, and deliver outstanding customer service. \uD83C\uDF1F * Maintain organized filing systems and oversee office-related inventory. \uD83D\uDCCB * Take minutes during meetings and assist with client-facing communications. ✍️ * Manage social media platforms, billing, and invoicing if required. \uD83D\uDCF2\uD83D\uDCBB * Coordinate social and networking events for clients and team members. \uD83C\uDF89 **Requirements** **✅ Our Ideal Candidate:** * Has proven experience as an Executive Assistant to C-level Executives, Client Support Specialist, or in a similar role. \uD83D\uDCBC * Is bilingual in English (C1 or higher) and Spanish, both spoken and written. \uD83D\uDDE3️✍️ * Excels in organizational and time-management skills. \uD83C\uDFC5 * Is proficient in MS Office, Google Workspace, and other office tools. \uD83D\uDCBB * Demonstrates excellent verbal and written communication skills. \uD83D\uDCE3 * Maintains discretion, confidentiality, and a proactive approach to problem-solving. \uD83D\uDD12 * Holds at least a high school diploma or bachelor’s degree. \uD83C\uDF93 * Permanently resides in Latin America. \uD83C\uDF0D * Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. \uD83D\uDCBB **Benefits** **\uD83C\uDF81 Why You’ll Love Working with Us** * **Long-Term Opportunities** : Build a lasting professional relationship with us. \uD83C\uDFC6✨ * **Fully Remote** : Work from the comfort of your home—no onsite travel required. \uD83C\uDFE1\uD83C\uDF0D * **Paid Time Off** : Enjoy 2 weeks of paid leave and U.S. holiday recognition. \uD83C\uDFD6️☀️ * **Wellness Support** : Access in-house psychological and wellness coaching services. \uD83C\uDF31\uD83D\uDC9A * **Holistic Growth** : Free access to coaching programs that support your personal and professional development. \uD83D\uDCDA * **Exclusive Learning Access** : Unlock free access to over 200 continuous improvement courses. \uD83C\uDF93\uD83D\uDCD6 **Take the next step in your career with Voxidea. Apply today and join our innovative team! \uD83D\uDE80✨**", "summaryDescription" : "Executive Assistant & Client Support Specialist at Voxidea-Stafi. Skills: Executive Assistant, Client Support. Serve as primary point of contact. Manage executives' calendars", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:46:36.083", "lastUpdated" : "2026-06-15T00:49:46.329", "ingestTimestamp" : "2026-06-12T22:46:36.083", "mongoId" : "6a2c5d7d74d8ee00a08dc8dd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1F677A656F", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Time management", "Expense tracking", "Filing systems", "Office inventory", "Meeting minutes", "Billing", "Invoicing", "Discretion", "Confidentiality", "Executive Assistant", "Client Support", "Client support", "Administrative support", "MS Office", "Google Workspace" ], "skillCount" : 15, "jobCategory" : "legal", "jobSubcategory" : "law-practice", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 690.2894, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c91bf74d8ee00a0984056", "title" : "Open Application, Legal", "company" : "Amca", "industry" : "Manufacturing", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level legal internship in El Segundo, California, adjusted for the manufacturing industry." }, "location" : "El Segundo, CA", "locations" : [ "El Segundo", "CA" ], "timestamp" : "2026-06-15T09:59:17.670", "fingerprint" : "ccdabfcd7b5c4c96ec5f7b62870d275b6a96174985769efaf2b4588ce5e1106c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/amca/jobs/4253389009", "externalId" : "4253389009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "El Segundo", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9170280,-118.4156337" } ], "locationText" : "El Segundo, California, United States", "employmentType" : "INTERNSHIP", "majorSkills" : "Legal, Compliance", "majorSkillsList" : [ "Legal", "Compliance" ], "coreResponsibilities" : "Provide legal support, Conduct legal analysis, Manage regulatory compliance, Oversee risk management", "domainKnowledge" : "ITAR regulations", "domainList" : [ "itar-regulations" ], "domainSpecificKnowledge" : [ "ITAR regulations" ], "specialRequirements" : "ITAR access required", "qualificationsBasic" : "U. S. person status", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amca is building America’s new industrial base. Since the 1990s, our ability to build new aviation and military systems and maintain the ones we already have has eroded. Today, the gap between what the nation needs to produce and what it is capable of producing is the largest it has been in generations. To help close that gap, Amca rapidly develops and manufactures new critical components and subsystems required to build and sustain the planes, military vehicles, and core infrastructure America needs. Today, we operate seven factories nationwide, including our advanced prototyping and testing headquarters in El Segundo, and deliver avionics, hydraulic, and electrical components for platforms such as the F-35, F-16, F/A-18, 737MAX, 787, A320neo, A321, Mk-48, and M1 Abrams. Overview We are always interested in speaking to candidates interested in a role on the Legal Team at Amca, even if none of the open applications match your background. Please apply to this open application if you are interested in a career or legal internship with our team. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U. S. persons within the meaning of ITAR. ITAR defines a US person as: any individual who is granted U. S. citizenship; or. any individual who is granted U. S. permanent residence (\"Green Card\" holder); or. any individual who is granted status as a \"protected person\" under 8 U.S.C 1324b(a)(3). The Advanced Manufacturing Company of America prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.", "summaryDescription" : "Open Application, Legal at Amca. Skills: Legal, Compliance. Provide legal support. Conduct legal analysis", "postedDate" : "2026-06-14T08:48:37.862", "createdAt" : "2026-06-14T08:48:37.862", "lastUpdated" : "2026-06-15T09:59:17.670", "ingestTimestamp" : "2026-06-14T08:48:37.862", "mongoId" : "6a2c91bf74d8ee00a0984056", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Legal", "Compliance", "ITAR regulations" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 686.32446, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a718974d8ee00a0649a0e", "title" : "Client Tech Support", "company" : "Tarro", "industry" : "Client Tech", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Client Tech Support in Philadelphia, adjusted for the technology industry and full-time employment." }, "location" : "Philadelphia, PA", "locations" : [ "Philadelphia, PA" ], "timestamp" : "2026-06-14T20:23:29.685", "fingerprint" : "e4e3d9c390ecf89f7dbc2b917abfb4b4942aa5160713dd71c6067face3de53d5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/tarro/b16f8831-620f-429b-a8a2-b6534a819aa8/application", "externalId" : "b16f8831-620f-429b-a8a2-b6534a819aa8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Philadelphia", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9527237,-75.1635262" } ], "locationText" : "Philadelphia, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "IP addressing, DNS, DHCP, VLANs, LAN/WAN, Telephony", "professionalSkills" : [ "Technical support", "Product onboarding", "Hardware deployment", "System alerts", "Outage resolution", "Root cause analysis", "Case resolution", "Record keeping" ], "hardSkillsList" : [ "Hardware configuration", "Backend setup", "Ship equipment", "Track shipments", "Onsite support", "System diagnostics", "Troubleshooting", "Documentation" ], "softSkillsList" : [ "Thoughtful", "Kind" ], "hardSkills" : [ { "name" : "Hardware configuration", "level" : "intermediate" }, { "name" : "Backend setup", "level" : "intermediate" }, { "name" : "Ship equipment", "level" : "intermediate" }, { "name" : "Track shipments", "level" : "intermediate" }, { "name" : "Onsite support", "level" : "intermediate" }, { "name" : "System diagnostics", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Thoughtful" }, { "name" : "Kind" } ], "majorSkills" : "Technical support, Hardware deployment, Client onboarding", "majorSkillsList" : [ "Technical support", "Hardware deployment", "Client onboarding" ], "coreResponsibilities" : "Scope client hardware, Pre-configure hardware, Set up back end, Configure equipment, Ship equipment, Track shipments, Provide onsite support, Provide onsite installation, Monitor system alerts, Resolve outages, Find root cause, Fix issues, Resolve cases, Confirm resolution, Document issues, Document resolutions, Escalate issues", "teamCollaboration" : "Supportive team", "domainKnowledge" : "Restaurant technology; POS systems; Payment terminals; Connectivity; Hardware; Telephony", "domainList" : [ "restaurant-technology", "pos-systems", "payment-terminals", "connectivity", "hardware", "telephony" ], "domainSpecificKnowledge" : [ "Restaurant technology", "POS systems", "Payment terminals", "Connectivity", "Hardware", "Telephony" ], "toolProficiency" : [ "Remote support tools", "Ticketing systems" ], "communicationSkills" : "Explain technical problems", "documentationSkills" : "Document work; Clear records", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "Onsite support", "outcomesObjectives" : "Own onboarding for new clients; Take on frontline troubleshooting; Resolve cases thoroughly; Run hardware logistics cleanly; Build working knowledge of hardware", "qualificationsBasic" : "Experience in network operation, Comfortable with networking fundamentals, Comfortable on command line, Fluent in Mandarin and English", "qualificationsPreferred" : "Experience in client-facing role, Experience with remote support tools, Experience with ticketing systems, Understand call-path basics, Configured telephony or VoIP equipment, Worked in consumer-driven industry, Roll-up-your-sleeves streak, Enjoyed fast-paced environment, Enjoyed collaborative environment, Enjoyed ambiguous environment, Wore more than one hat", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom and pop restaurants thrive, please visit us here https://www.tarro.com/! WHAT WE'RE LOOKING FOR We're looking for someone who's good with technology, good with people, and likes getting to the bottom of why something's broken. The Client Tech team keeps thousands of US restaurants up and running on Tarro. We handle hardware deployment, technical support, and product onboarding for every restaurant we serve. It's a strong, supportive team, and Tarro is heading into an exciting chapter. We're launching a full POS system in Q2, rolling out Tarro Pay payment terminals, and expanding into the pizza vertical. That means plenty to learn and plenty of room to grow alongside us. This is an entry point into a technical career at Tarro. Based in Philly, you'll help get restaurants set up and keep them running, on the phone, on a remote session, and sometimes in person. You don't need to have done all of this before. You'll learn how connectivity, hardware, and telephony work in practice, with a team that has your back while you do. What matters most is that you're thoughtful, you care about getting it right for the restaurant on the other end, and you're eager to keep learning. WHAT YOU'LL ACCOMPLISH - Get restaurants live. You'll help scope each new client's hardware (printers, cabling, telephony), pre-configure it, and set up the back end so everything's ready before go-live. - Own the hardware, start to finish. You'll configure and ship equipment to restaurants, keep track of every shipment to the door, and make sure what arrives is ready to work. - Show up in person when it counts. You'll provide onsite support and installation when a restaurant needs hands on the ground, not just a voice on the line. - Catch problems early. You'll keep an eye on system alerts and resolve outages, often before the restaurant even notices something's wrong. - Get to the root cause. You'll work the problem until you find what's actually wrong, then fix it so it stays fixed, rather than patching the symptom. - Resolve things thoroughly. You'll see each case through to a real resolution and confirm with the restaurant that it's genuinely solved, not just closed. - Document your work. You'll keep clear records of issues and resolutions, and escalate cleanly when something needs another team. YEAR 1 DELIVERABLES - In your first three to six months, own onboarding for new pizza and Chinese American restaurant clients, getting them set up and live on Tarro. - As you build confidence, take on frontline troubleshooting cases, resolving them thoroughly and to a consistent standard of quality. - Run hardware logistics cleanly, with equipment configured, shipped, and tracked so nothing gets lost between order and install. - Build solid working knowledge of Tarro's hardware stack and back-end systems. ABOUT YOU - You have some experience in network operation or a similar technical role. - You're comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you're willing to get hands-on with diagnostics. - You're comfortable on the command line and around modems, routers, switches, and telephony gear. - You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they're frustrated. - You speak up when you see a better way. If a process is clunky or something could be done smarter, you raise it instead of quietly working around it. - You're fluent in Mandarin and English, spoken and written. Many of the owners we support are most comfortable in Mandarin. BONUS POINTS - You've worked in a client-facing or customer support role before. - You've used remote support tools and ticketing systems day to day. - You understand call-path basics and have configured telephony or VoIP equipment. - You've worked in a consumer-driven industry and care about the customer. - You've got a roll-up-your-sleeves streak and have enjoyed somewhere fast-paced, collaborative, and a little ambiguous, where you got to wear more than one hat. Not sure you tick every box? Most great candidates don't. If this sounds like work you'd enjoy and grow into, we'd genuinely love to hear from you. Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.", "summaryDescription" : "Client Tech Support at Tarro. Skills: Technical support, Hardware deployment, Client onboarding. Scope client hardware. Pre-configure hardware", "postedDate" : "2026-06-11T20:56:35.305", "createdAt" : "2026-06-11T20:56:35.305", "lastUpdated" : "2026-06-14T20:23:29.685", "ingestTimestamp" : "2026-06-11T20:56:35.305", "mongoId" : "6a2a718974d8ee00a0649a0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware configuration", "Backend setup", "Ship equipment", "Track shipments", "Onsite support", "System diagnostics", "Troubleshooting", "Documentation", "Thoughtful", "Kind", "Technical support", "Hardware deployment", "Client onboarding", "Product onboarding", "System alerts", "Outage resolution", "Root cause analysis", "Case resolution", "Record keeping", "Restaurant technology", "POS systems", "Payment terminals", "Connectivity", "Hardware", "Telephony", "Remote support tools", "Ticketing systems" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "client-tech", "dataQualityScore" : 1.0, "_score" : 685.86536, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Restaurant Technology" }, { "id" : "6a2a74bf74d8ee00a06555cd", "title" : "Client Support Analyst", "company" : "Ripple", "industry" : "Financial Services", "salary" : { "min" : 85000.0, "max" : 115000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Client Support Analyst in Geneva, Switzerland, adjusted for the FinTech industry and company size." }, "location" : "Geneva, Switzerland", "locations" : [ "Geneva", "Switzerland" ], "timestamp" : "2026-06-14T20:30:55.220", "fingerprint" : "a28418a1487ccd9f7beb6234237a045bc846ee157de42461bdd36cbb17a576e7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ripple.com/careers/all-jobs/job/7992322?gh_jid=7992322", "externalId" : "7992322", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Geneva", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "46.2017559,6.1466014" } ], "locationText" : "Geneva, Switzerland", "employmentType" : "FULL_TIME", "technicalSkills" : "APIs", "professionalSkills" : [ "Risk management", "Treasury management" ], "hardSkillsList" : [ "Payment formats", "Bank connectivity" ], "hardSkills" : [ { "name" : "Payment formats", "level" : "intermediate" }, { "name" : "Bank connectivity", "level" : "intermediate" } ], "majorSkills" : "Client support, Issue resolution, Technical operations", "majorSkillsList" : [ "Client support", "Issue resolution", "Technical operations" ], "coreResponsibilities" : "Serve as main support contact, Address client issues, Address client inquiries, Collaborate with teams, Deliver expert client solutions, Own the client experience, Deliver resolutions, Build long-term relationships, Act as Tier 1 Support, Ensure client interaction is responsive, Ensure client interaction is knowledgeable, Ensure client interaction is solution-focused, Resolve issues with urgency, Resolve issues with clarity, Keep clients informed, Prioritize incoming requests, Manage incoming requests, Meet SLAs, Exceed expectations, Get hands-on with systems, Get hands-on with workflows, Keep operations running smoothly, Improve how we support, Improve how we scale, Diagnose payment formats, Diagnose extracts, Diagnose connectivity, Diagnose Alliance Lite 2, Manage RSA credentials, Manage Symantec credentials, Solve complex problems, Improve processes, Elevate client experience, Partner with Customer Success, Partner with Account Managers, Partner with Solutions teams, Tackle client challenges, Ensure clients are onboarded, Ensure clients are transitioned, Escalate to Development, Provide feedback for improvements, Drive product improvements, Drive process improvements", "teamCollaboration" : "Cross-functional teams; Customer Success; Account Managers; Solutions teams", "domainKnowledge" : "Treasury management; Risk management; Banking concepts; Accounting concepts", "domainList" : [ "treasury-management", "risk-management", "banking-concepts", "accounting-concepts" ], "domainSpecificKnowledge" : [ "Treasury management", "Risk management", "Banking concepts", "Accounting concepts" ], "toolProficiency" : [ "RSA", "Symantec" ], "communicationSkills" : "Clear communication", "documentationSkills" : "Well-documented insights", "continuousLearning" : "Professional development budget; Continuous learning", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Exceed expectations", "qualificationsBasic" : "B2B technical support experience, SaaS environment experience, Comfort working with APIs, Comfort working with bank connectivity, Comfort working with payment formats, Analytical abilities, Problem-solving capabilities, Assess complex issues, Identify root causes, Make informed decisions, Operate in ambiguity, Proactive mindset", "qualificationsPreferred" : "Treasury concepts familiarity, Banking concepts familiarity, Accounting concepts familiarity", "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations. WHAT YOU’LL DO: Own the Client Experience Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations Dive Into Technical Operations Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale. Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2 Manage RSA and Symantec credentials Collaborate and Influence Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience. Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support Escalate to Development with clear, well-documented insights when deeper investigation is needed Identify trends in client issues and provide actionable feedback to drive product and process improvements WHAT YOU'LL BRING: You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same. Experience in B2B technical support, ideally in a SaaS environment Comfort working with APIs, bank connectivity, and payment formats Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment Familiarity with treasury, banking, or accounting concepts (a big advantage) Confidence operating in ambiguity—especially when documentation is limited A proactive mindset with a passion for continuous learning and improvement Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.", "summaryDescription" : "Client Support Analyst at Ripple. Skills: Client support, Issue resolution, Technical operations. Serve as main support contact. Address client issues", "postedDate" : "2026-06-11T21:09:15.949", "createdAt" : "2026-06-11T21:09:15.949", "lastUpdated" : "2026-06-14T20:30:55.220", "ingestTimestamp" : "2026-06-11T21:09:15.949", "mongoId" : "6a2a74bf74d8ee00a06555cd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Payment formats", "Bank connectivity", "Client support", "Issue resolution", "Technical operations", "Risk management", "Treasury management", "Banking concepts", "Accounting concepts", "RSA", "Symantec" ], "skillCount" : 11, "jobCategory" : "other", "jobSubcategory" : "service-&-delivery", "dataQualityScore" : 0.8888889, "_score" : 678.25775, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "69cf26122beec4dd3d90b44e", "title" : "Primary Care Physician", "company" : "Tampa General Medical Group", "location" : "Multiple Locations", "locations" : [ "Multiple Locations", "
Family Care Center Valrico (FCCVALRICO)
2211 Lithia Center Ln

Valrico, 33596

Family Care Center Kennedy (FCCKENNEDY)
2501 W. Kennedy Blvd.

Tampa, 33609

" ], "certifications" : [ "Florida medical license" ], "timestamp" : "2026-06-15T14:10:08.231", "fingerprint" : "9e9acc69b16aa5f983c3f08080b9091e0ae8dc8a4e41bd0f9220b302fc3e540d", "source" : "taleo", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=676590", "externalId" : "676590", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Valrico", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Valrico, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "hardSkillsList" : [ "Primary Care experience" ], "hardSkills" : [ { "name" : "Primary Care experience", "level" : "intermediate" } ], "majorSkills" : "Primary Care experience, medical license", "majorSkillsList" : [ "Primary Care experience, medical license" ], "coreResponsibilities" : "Provide comprehensive medical care services for the entire family, seeing patients 18+.", "specialRequirements" : "Ability to obtain license prior to start.", "qualificationsBasic" : "BCE primary care physician.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Tampa General Medical Group (TGMG) is the physician practice of Tampa General Hospital and includes physicians and advanced practice providers specializing in cardiology, endocrinology, hepatology, internal medicine, family practice, organ transplantation, pediatrics, and surgery. With 34 current locations throughout the Tampa Bay area, our primary care offices offer the full spectrum of comprehensive medical care services for the entire family. Our family practice and internal medicine providers enjoy the ability to live and work in a community that offers accessibility, affordability, and opportunity. Our Physicians Enjoy: Monday - Friday work schedule for the outpatient only primary care practice Competitive salary and generous benefits Guaranteed base salary plus annual bonus potential Annual CME benefit including monetary allowance and days off Retirement 403(b) program including employer match Employer-paid short- and long-term disability with buy-up options Generous accumulated time off (ATO) Sign-on bonus and relocation assistance Seeking a BC/BE primary care physician for this primary care office seeing patients 18+ Primary Care experience required Active Florida medical license or ability to obtain license prior to start. Valrico", "summaryDescription" : "Primary Care Physician at Tampa General Medical Group. Skills: Primary Care experience, medical license. Provide comprehensive medical care services for the entire family, seeing patients 18+.", "createdAt" : "2026-06-14T20:41:26.109", "lastUpdated" : "2026-06-15T14:10:08.231", "ingestTimestamp" : "2026-06-14T20:41:26.109", "mongoId" : "69cf26122beec4dd3d90b44e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Primary Care experience", "Primary Care experience, medical license", "Florida medical license" ], "skillCount" : 3, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 678.06464, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a542874d8ee00a0601c4d", "title" : "Mid-level Systems Support Engineer (Advanced English)", "company" : "Referrals Only", "salary" : { "min" : 100000.0, "max" : 160000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Systems Support Engineer in Porto Alegre, Brazil, adjusted for mid-level seniority and full-time employment." }, "location" : "Porto Alegre - RS, Brazil", "locations" : [ "Porto Alegre - RS", "Brazil" ], "timestamp" : "2026-06-14T22:23:10.757", "fingerprint" : "954af9616cb7362b0bc73d10b5fcd398020d5ccb75d81eb5bbae26dff465e031", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thoughtworksreferral/jobs/7993436", "externalId" : "7993436", "structuredLocations" : [ { "city" : "Porto Alegre", "state" : "Rio Grande do Sul", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-30.0324999,-51.2303767" } ], "locationText" : "Porto Alegre, Rio Grande do Sul, Brazil", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid-level", "technicalSkills" : "Java, Python, PowerShell, Datadog, Apache Kafka, SAP, MS SQL, MySQL, PostgreSQL, SQL", "professionalSkills" : [ "Incident management", "Application monitoring", "DevOps practices", "Continuous delivery", "Logging techniques", "Database troubleshooting", "Root cause analysis" ], "hardSkillsList" : [ "Incident management", "Application monitoring", "Java programming", "Scripting languages", "Datadog", "Apache Kafka", "SAP systems", "Relational databases", "SQL queries", "DevOps tools", "Continuous delivery" ], "softSkillsList" : [ "Curiosity", "Openness", "Resilience" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Application monitoring", "level" : "intermediate" }, { "name" : "Java programming", "level" : "intermediate" }, { "name" : "Scripting languages", "level" : "intermediate" }, { "name" : "Datadog", "level" : "intermediate" }, { "name" : "Apache Kafka", "level" : "intermediate" }, { "name" : "SAP systems", "level" : "intermediate" }, { "name" : "Relational databases", "level" : "intermediate" }, { "name" : "SQL queries", "level" : "intermediate" }, { "name" : "DevOps tools", "level" : "intermediate" }, { "name" : "Continuous delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" }, { "name" : "Openness" }, { "name" : "Resilience" } ], "majorSkills" : "Incident management, Application support, DevOps", "majorSkillsList" : [ "Incident management", "Application support", "DevOps" ], "coreResponsibilities" : "Support application systems, Contribute to incident management, Generate reports, Take corrective actions, Understand complex application systems, Debug business impacting issues, Follow standards and best practices, Bring operational efficiencies, Ensure system stability, Ensure system availability, Use continuous delivery practices, Support high-quality software, Deliver value to customers, Leverage logging techniques, Use logging for alerting, Use logging for monitoring, Identify root cause of incidents, Write SQL queries, Maintain SQL queries, Use DevOps tools, Use DevOps practices, Deploy software, Run software, Apply technology thinking, Solve client problems", "teamCollaboration" : "Collaborative teams; Cross-functional teams", "projectManagementSkills" : [ "Continuous delivery" ], "domainKnowledge" : "Java-based services; Kafka event streams; SAP integrations; Event-driven architectures; Relational databases", "domainList" : [ "java-based-services", "kafka-event-streams", "sap-integrations", "event-driven-architectures", "relational-databases" ], "domainSpecificKnowledge" : [ "Java-based services", "Kafka event streams", "SAP integrations", "Event-driven architectures", "Relational databases" ], "toolProficiency" : [ "Datadog", "Apache Kafka", "MS SQL", "MySQL", "PostgreSQL" ], "communicationSkills" : "Advanced English; Technical communication; Incident reports; Escalation notes; Post-mortems", "documentationSkills" : "Incident reports; Escalation notes; Post-mortems", "continuousLearning" : "Development programs; Learning opportunities", "innovationCreativity" : "Innovative approaches; AI; Coding assistants", "problemSolvingSkills" : "Incident management; Debugging; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotations", "qualificationsBasic" : "Advanced English communication skills, Experience with incident management tools, Experience with Java programming, Experience with scripting languages, Experience with Datadog, Experience with Apache Kafka, Working knowledge of SAP systems, Experience with relational databases, Solid SQL skills", "qualificationsPreferred" : "AI and coding assistants knowledge", "workSiteFlexibility" : "Onsite", "rawDescription" : "As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. You will understand complex application systems and find your way through them to debug a business impacting issue, including those involving Java-based services, Kafka event streams, and SAP integrations. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams. You will leverage your knowledge of logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will write and maintain SQL queries for database troubleshooting, reporting, and operational support. You will efficiently use DevOps tools and practices to deploy and run software. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working on Java programming language, along with scripting languages such as Python or PowerShell. You have experience with Datadog for application monitoring, including dashboards, alerting, and generating operational reports. You have experience working with Apache Kafka for event-driven architectures, including producing, consuming, and troubleshooting message streams. You have working knowledge of SAP systems and the ability to support SAP-integrated application environments. You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL, with solid SQL skills for troubleshooting and reporting. You have experience using incident management tools to track, prioritize, and resolve issues. Professional Skills You have advanced English communication skills (written and verbal) and can clearly articulate technical issues to both technical and non-technical stakeholders. You have strong effective communication skills, including the ability to write clear incident reports, escalation notes, and post-mortems. You have experience in incident management and incident response, including on-call rotations and coordination across teams. You enjoy collaborating with cross-functional teams including developers, testers, and stakeholders. You bring curiosity and openness to explore innovative approaches, including AI and coding assistants. You are resilient in ambiguous situations and can approach challenges from multiple perspectives. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Mid-level Systems Support Engineer (Advanced English) at Referrals Only. Skills: Incident management, Application support, DevOps. Support application systems. Contribute to incident management", "postedDate" : "2026-06-11T17:57:02.249", "createdAt" : "2026-06-11T17:57:02.249", "lastUpdated" : "2026-06-14T22:23:10.757", "ingestTimestamp" : "2026-06-11T17:57:02.249", "mongoId" : "6a2a542874d8ee00a0601c4d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Incident management", "Application monitoring", "Java programming", "Scripting languages", "Datadog", "Apache Kafka", "SAP systems", "Relational databases", "SQL queries", "DevOps tools", "Continuous delivery", "Curiosity", "Openness", "Resilience", "Application support", "DevOps", "DevOps practices", "Logging techniques", "Database troubleshooting", "Root cause analysis", "Java-based services", "Kafka event streams", "SAP integrations", "Event-driven architectures", "MS SQL", "MySQL", "PostgreSQL" ], "skillCount" : 27, "jobCategory" : "other", "jobSubcategory" : "1z_twbra-sl-damo", "dataQualityScore" : 0.8888889, "_score" : 677.31244, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a74bf74d8ee00a06555cf", "title" : "Client Support Analyst", "company" : "Ripple", "industry" : "Financial Services", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Client Support Analyst in Chicago, USA, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-14T21:53:39.398", "fingerprint" : "20c8a48a8946f5b0581e198b63f01f59d831c935542303da8ae7e7c99ee625ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ripple.com/careers/all-jobs/job/7984064?gh_jid=7984064", "externalId" : "7984064", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "APIs, Payment formats, Alliance Lite 2", "professionalSkills" : [ "Risk management", "Treasury management" ], "hardSkillsList" : [ "Troubleshoot issues", "Diagnose issues", "Resolve issues" ], "softSkillsList" : [ "Solutions-driven" ], "hardSkills" : [ { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Diagnose issues", "level" : "intermediate" }, { "name" : "Resolve issues", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Solutions-driven" } ], "majorSkills" : "Client support, Treasury software", "majorSkillsList" : [ "Client support", "Treasury software" ], "coreResponsibilities" : "Serve as main support contact, Address client issues, Address client inquiries, Deliver high-quality resolutions, Act as Tier 1 Support, Ensure responsive client interaction, Ensure knowledgeable client interaction, Ensure solution-focused client interaction, Troubleshoot issues with urgency, Troubleshoot issues with clarity, Resolve issues with urgency, Resolve issues with clarity, Keep clients informed, Prioritize incoming requests, Manage incoming requests, Meet SLAs, Exceed expectations, Get hands-on with systems, Get hands-on with workflows, Keep operations running smoothly, Improve client support, Improve client scaling, Diagnose payment formats, Diagnose extracts, Diagnose connectivity, Diagnose inbound connectivity, Diagnose outbound connectivity, Resolve payment formats, Resolve extracts, Resolve connectivity, Resolve inbound connectivity, Resolve outbound connectivity, Manage RSA credentials, Manage Symantec credentials, Solve complex problems, Improve processes, Elevate client experience, Tackle client challenges, Ensure clients onboarded, Ensure clients transitioned, Escalate to Development, Provide feedback, Drive product improvements, Drive process improvements", "teamCollaboration" : "Cross-functional teams; Customer Success teams; Account Managers teams; Solutions teams; Development teams", "domainKnowledge" : "Treasury management; Risk management; Financial risk management; Payment formats; Bank connectivity", "domainList" : [ "treasury-management", "risk-management", "financial-risk-management", "payment-formats", "bank-connectivity" ], "domainSpecificKnowledge" : [ "Treasury management", "Risk management", "Financial risk management", "Payment formats", "Bank connectivity" ], "toolProficiency" : [ "RSA credentials", "Symantec credentials" ], "communicationSkills" : "Clear communication", "documentationSkills" : "Well-documented insights", "continuousLearning" : "Continuous learning; Continuous improvement; Professional development budget", "problemSolvingSkills" : "Problem-solving abilities; Assess complex issues; Identify root causes; Make informed decisions; Troubleshoot issues; Diagnose issues; Resolve issues", "outcomesObjectives" : "Build long-term relationships; Meet SLAs; Exceed expectations", "qualificationsBasic" : "B2B technical support experience, SaaS environment experience, Comfort working with APIs, Comfort working with bank connectivity, Comfort working with payment formats, Analytical abilities, Problem-solving abilities, Assess complex issues, Identify root causes, Make informed decisions, Confidence operating in ambiguity, Proactive mindset, Continuous learning, Continuous improvement, Deliver high-quality customer experience, Responsive support, Clear communication, Solutions-oriented mindset, Think critically, Communicate clearly, Juggle competing priorities, Build trust easily, Balance client advocacy, Sound judgment, Sweat the details", "qualificationsPreferred" : "Treasury concepts familiarity, Banking concepts familiarity, Accounting concepts familiarity", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations. WHAT YOU’LL DO: Own the Client Experience Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations Dive Into Technical Operations Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale. Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2 Manage RSA and Symantec credentials Collaborate and Influence Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience. Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support Escalate to Development with clear, well-documented insights when deeper investigation is needed Identify trends in client issues and provide actionable feedback to drive product and process improvements WHAT YOU'LL BRING: You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same. Experience in B2B technical support, ideally in a SaaS environment Comfort working with APIs, bank connectivity, and payment formats Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment Familiarity with treasury, banking, or accounting concepts (a big advantage) Confidence operating in ambiguity—especially when documentation is limited A proactive mindset with a passion for continuous learning and improvement Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset What sets you apart: You think critically and communicate clearly, breaking down complex issues into actionable solutions You’re highly organized and can juggle competing priorities without dropping the ball You build trust easily and know how to balance client advocacy with sound judgment You sweat the details and take pride in getting things right For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. IL Annual Base Salary Range $72,000—$90,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.", "summaryDescription" : "Client Support Analyst at Ripple. Skills: Client support, Treasury software. Serve as main support contact. Address client issues", "postedDate" : "2026-06-11T20:01:27.778", "createdAt" : "2026-06-11T20:01:27.778", "lastUpdated" : "2026-06-14T21:53:39.398", "ingestTimestamp" : "2026-06-11T20:01:27.778", "mongoId" : "6a2a74bf74d8ee00a06555cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Troubleshoot issues", "Diagnose issues", "Resolve issues", "Solutions-driven", "Client support", "Treasury software", "Risk management", "Treasury management", "Financial risk management", "Payment formats", "Bank connectivity", "RSA credentials", "Symantec credentials" ], "skillCount" : 13, "jobCategory" : "customer-service", "jobSubcategory" : "client-support", "dataQualityScore" : 0.8888889, "_score" : 676.9256, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2c6cc774d8ee00a091b4a8", "title" : "Application Experience Specialist", "company" : "Zattoo", "industry" : "Media", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Application Experience Specialist in Berlin, Germany, with adjustments for the Media industry and company size." }, "location" : "Berlin, Berlin, Germany", "locations" : [ "Berlin", "Berlin", "Germany" ], "timestamp" : "2026-06-15T13:21:26.299", "fingerprint" : "5fb068b643f7f1a6cdac74df3c5127b446a5ebf9baf48eebcfa481eb679d70f0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://zattoo.com/de/en/company/jobs/info/?gh_jid=4870914101", "externalId" : "4870914101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "state" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5033790,13.3386522" } ], "locationText" : "Berlin, Berlin, Germany", "technicalSkills" : "HLS, DASH, Adaptive bitrate streaming, Video delivery, APIs, DNS, Load balancers, HTTP status codes, React Native", "professionalSkills" : [ "Technical defect management", "User experience optimization", "Root cause analysis", "User journey analysis", "Roadmap influence" ], "hardSkillsList" : [ "Log parsing", "Session data analysis", "UI/UX tweaks" ], "hardSkills" : [ { "name" : "Log parsing", "level" : "intermediate" }, { "name" : "Session data analysis", "level" : "intermediate" }, { "name" : "UI/UX tweaks", "level" : "intermediate" } ], "majorSkills" : "Application support, Streaming fundamentals, User experience", "majorSkillsList" : [ "Application support", "Streaming fundamentals", "User experience" ], "coreResponsibilities" : "Investigate and diagnose bugs, Deep-dive into issues, Specify clear recreation steps, Describe actual vs. expected behavior, Trace issues through the stack, Leverage AI-driven detection, Accelerate pattern identification, Act as a bridge, Turn vague symptoms into diagnoses, Test critical bug fixes, Verify release candidates, Support React Native app rollout, Ensure high-quality experience, Act as experience gatekeeper, Ensure critical issues resolved, Analyze end-to-end user journeys, Identify where friction occurs, Work closely with Product Managers, Influence roadmap based on pain points, Prioritize issues, Review logs and session data, Identify where users get stuck, Scope and implement tools, Visualize user behaviour, Propose UI/UX tweaks, Propose logic changes, Reduce support tickets", "teamCollaboration" : "Client Success Management; D2C Support teams; Product Managers", "domainKnowledge" : "IPTV platform; Video streaming; HLS/DASH; Adaptive bitrate streaming; Video delivery pipelines; CDN architecture; TV streaming", "domainList" : [ "iptv-platform", "video-streaming", "hls-dash", "adaptive-bitrate-streaming", "video-delivery-pipelines", "cdn-architecture", "tv-streaming" ], "domainSpecificKnowledge" : [ "IPTV platform", "Video streaming", "HLS/DASH", "Adaptive bitrate streaming", "Video delivery pipelines", "CDN architecture", "TV streaming" ], "toolProficiency" : [ "Kibana", "Grafana", "New Relic", "Sentry", "AppCentre", "Reactotron", "Chrome DevTools", "Redux DevTools" ], "communicationSkills" : "Verbal communication; Written communication; Articulate complex information", "documentationSkills" : "Friction Reports", "continuousLearning" : "Development budget; German classes; Hack days", "innovationCreativity" : "Hack days", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Debugging", "specialRequirements" : "Remote work worldwide (8 weeks/year)", "outcomesObjectives" : "Reduce Time to Diagnosis; Reduce support tickets", "qualificationsBasic" : "2+ years experience, Video streaming fundamentals, APIs, DNS, load balancers, English communication skills, German B1", "qualificationsPreferred" : "React Native debugging tools, Cross-platform TV app development", "workSiteFlexibility" : "Flexible", "rawDescription" : "YOUR FUTURE, ON DEMAND The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want. Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do. THE ROLE You are a guardian of the Zattoo IPTV platform. At Zattoo, we make streaming easy, and your job is to ensure that stays true even as our technology evolves. As an Application Experience Specialist, you sit at the intersection of technical defect management and user experience optimization. You don't just ask, \"Is the system up?” you ask, \"Is it working well for the user?\" You will spend your time investigating bugs, recreating friction points, and translating user struggles into actionable Friction Reports for our Product Managers. Whether supporting our D2C users or ensuring a smooth launch for our new TVaaS B2B partners, you ensure that when a user hits \"Play,\" the experience is seamless. WHAT YOU’LL DO Investigate & Diagnose Identify and diagnose bugs across our IPTV platform. You will deep-dive into issues to find the root cause, specify clear recreation steps, and describe actual vs. expected behavior. Use our suite of tools including Kibana, Grafana, New Relic, Sentry, and in-house monitoring/config solutions to trace issues through the stack, from the client app to the backend. Leverage AI-driven detection and log-parsing tools to accelerate the identification of patterns in system failures, reducing the \"Time to Diagnosis\" for complex defects. Act as a bridge for our Client Success Management and D2C Support teams, turning vague user symptoms into detailed technical diagnoses. Test and verify critical bug fixes and release candidates via tools such as AppCentre to ensure \"streaming stays easy\" for every update. Experience Optimization Support the rollout of our React Native universal app, ensuring a high-quality, consistent experience across Web, Mobile, and TV platforms. Act as the experience gatekeeper for new B2B partner launches, ensuring that critical user-facing issues are resolved. Analyze end-to-end user journeys, specifically the step-by-step flows, to identify exactly where friction occurs in the user experience. Work closely with Product Managers to influence the roadmap based on user pain points, ensuring that issues are prioritized alongside technical fixes. Review logs and session data to identify where users get \"stuck.\" You will help us scope and implement modern tools to better visualize user behaviour. Propose UI/UX tweaks and logic changes that proactively improve the app's \"feel\" and reduce the overall volume of support tickets. WHAT YOU’LL BRING 2+ years of previous experience in a technical support, customer support or application support role Understanding of video streaming fundamentals: HLS/DASH manifest files, adaptive bitrate streaming, and video delivery pipelines Understanding of APIs, DNS, load balancers, CDN architecture, and HTTP status codes Excellent written and verbal communication skills in English German B1 for communication with B2B partners. The ability to articulate complex technical information clearly to diverse audiences. Familiarity with monitoring tools: Kibana, Grafana, New Relic, or similar Urgency and ownership when services impact real-time user experiences Curiosity to investigate beyond symptoms to identify true root causes and to understand why systems fail Bonus: Exposure to React Native debugging tools (Reactotron, Chrome DevTools, Redux DevTools) Familiarity with cross-platform TV app development across Android TV, Fire TV, Apple TV, Web TV WHY JOIN US? At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all. WHAT WE OFFER YOU Reward: strong market competitive salary Recharge: 30 days vacation plus public holidays Regulate:trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year Plus: We’re sharing: Free access to the best streaming experience on the market We're developing: Your own development budget, German classes and Zattoo all-company hack days We’re inclusive: ‘Zattooies’ are a fun, engaged, and diverse team made up of 47 nationalities We’re healthy: Health checks, mental wellbeing support, team sports and more! We’re responsible: We are carbon neutral, an active employee Green team, discounted BVG tickets and free bike rentals We’re sociable: A calendar of events with fireside chats, lunches, in-house bar, BBQ’s, monthly socials, summer party and an annual off-site event Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer — join us and help build a diverse team dedicated to revolutionising the way you watch TV. We are committed to ensuring fair, open, and equitable hiring practices and are happy to answer any questions you may have about us or the role throughout the whole process. In line with the EU Pay Transparency Directive, we share the applicable compensation range with you before your first interview. You can learn more about us at: https://zattoo.com", "summaryDescription" : "Application Experience Specialist at Zattoo. Skills: Application support, Streaming fundamentals, User experience. Investigate and diagnose bugs. Deep-dive into issues", "postedDate" : "2026-06-14T08:08:59.857", "createdAt" : "2026-06-14T08:08:59.857", "lastUpdated" : "2026-06-15T13:21:26.299", "ingestTimestamp" : "2026-06-14T08:08:59.857", "mongoId" : "6a2c6cc774d8ee00a091b4a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Log parsing", "Session data analysis", "UI/UX tweaks", "Application support", "Streaming fundamentals", "User experience", "Technical defect management", "User experience optimization", "Root cause analysis", "User journey analysis", "Roadmap influence", "IPTV platform", "Video streaming", "HLS/DASH", "Adaptive bitrate streaming", "Video delivery pipelines", "CDN architecture", "TV streaming", "Kibana", "Grafana", "New Relic", "Sentry", "AppCentre", "Reactotron", "Chrome DevTools", "Redux DevTools" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 672.7811, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 47147, "totalPages" : 943, "hasNext" : true, "hasPrevious" : false } }

Primary Level Support And Analysis For The My Client Application Jobs in Pune

Client Support Representative - Entry Level

Application Support Engineer

IT Application Support

Information & Application Developer (Entry Level and Associate)

Application Support Specialist

Entry Level Support Engineer

Entry Level Support Engineer

Mid-Level Application Developer - DHS

Manager - Application Support

Mid-Level Application Developer - DHS

Entry-Level Structural Analysis Engineer

Application Support Analyst II

Catalog Support Engineer (Level 4), Catalog Support and Programs

Seasonal My HR Live Support Associate, MHLS Associate [S]

Application Engineer

Application Engineer

Entry-Level Structural Analysis Engineer

Application Support Analyst

IT Support / Helpdesk (m/w/d) – 1st Level

L2 Production/Application Support

Senior Software Engineer-Paltform support/Application support

Senior Client Support Enterprise Specialist

Client Support Software Engineer

Application Production Support

Application Support Consultant - L1

Application Engineer

Application Support Consultant - L1

Application Support Engineer - UCaaS / VOIP

Primary Therapist

Application Engineer

Applications & Support Scientist

Applications Support Analyst

Primary Care Physician

Primary Therapist

Application Engineer III

Application Engineer

Primary Therapist

Application Support Analyst

Case for Support Lead

Application Engineer

Application Engineer

Application Engineer

Executive Assistant & Client Support Specialist

Open Application, Legal

Client Tech Support

Client Support Analyst

Primary Care Physician

Mid-level Systems Support Engineer (Advanced English)

Client Support Analyst

Application Experience Specialist

Common Questions