ApplicationSupportAnalyst

**About Teamified** Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people. **About Our Client** Our client is a provider of specialized management software solutions for the global marina and marine facilities industry. Their platform supports marinas, boatyards, yacht clubs, harbours, and shipyards by centralizing core operational functions such as reservations, berth and space management, billing and payments, finance, and customer management into a single, streamlined system. Designed to improve efficiency, visibility, and control, the solution is available in a modern cloud-based environment, enabling secure, real-time access from anywhere while reducing administrative overhead. Trusted by marine operators worldwide, the client focuses on continuous innovation, reliability, and customer support to help businesses modernize operations and deliver a better customer experience. **About the Role** Working on more than one project at a time, and often at varying phases of support. This means you around support priority rather than the sequential arrival of cases. Understanding priorities, bug severity and client sensitivity is essential. The main function of the role is to support our client’s customers, investigating reported issues, providing training and implementing software corrections, and managing client requests. You will be required to evaluate support pri