{ "count" : 23606, "data" : [ { "id" : "6a2cb0f874d8ee00a09dbb49", "title" : "VP CS", "company" : "Hypercore", "industry" : "Customer Success", "salary" : { "min" : 350000.0, "max" : 600000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a VP of Customer Success in FinTech in New York, adjusted for executive seniority and company size." }, "location" : "New York City", "locations" : [ "New York City" ], "timestamp" : "2026-06-16T01:35:23.040", "fingerprint" : "82c1228a5b9aaf1f275f7ce6aaa39bce3c1d0ba7d77e06f32719b00ddf4bd887", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/hypercore/38125c67-e163-43e9-9d22-5f684f23a2f1/application", "externalId" : "38125c67-e163-43e9-9d22-5f684f23a2f1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer Success", "Implementation", "Solutions" ], "hardSkillsList" : [ "Financial workflows", "Business needs" ], "hardSkills" : [ { "name" : "Financial workflows", "level" : "intermediate" }, { "name" : "Business needs", "level" : "intermediate" } ], "majorSkills" : "Customer Success, SaaS, Fintech", "majorSkillsList" : [ "Customer Success", "SaaS", "Fintech" ], "coreResponsibilities" : "Build and lead Customer Success organization, Hire, structure, and scale team, Own full customer lifecycle, Manage onboarding, Manage implementation, Manage adoption, Manage retention, Manage expansion, Lead enterprise implementations, Ensure successful delivery, Ensure deep product adoption, Develop Customer Success strategy, Execute Customer Success strategy, Act as strategic partner, Understand financial workflows, Understand business needs, Work with Sales, Work with Product, Work with Engineering, Establish processes, Establish playbooks, Establish KPIs, Drive net revenue retention, Drive expansion opportunities, Drive customer satisfaction, Build executive relationships, Represent voice of customer, Influence product direction", "teamCollaboration" : "Work closely with Sales; Work closely with Product; Work closely with Engineering; Build executive relationships", "domainKnowledge" : "Private Credit market; Financial institutions; Financial workflows", "domainList" : [ "private-credit-market", "financial-institutions", "financial-workflows" ], "domainSpecificKnowledge" : [ "Private Credit market", "Financial institutions", "Financial workflows" ], "communicationSkills" : "Stakeholder management; C-level engagement", "outcomesObjectives" : "Drive net revenue retention; Drive expansion opportunities; Drive customer satisfaction", "qualificationsBasic" : "6+ years Customer Success/Implementation/Solutions experience, Leadership experience, High-growth SaaS or Fintech experience, Startup experience, Manage long, complex enterprise implementations, Financial background, Drive retention, expansion, customer value, Leadership and team-building skills, Excellent communication and stakeholder management, C-level engagement, Strategic and hands-on execution", "qualificationsPreferred" : "Private credit, asset management, or financial services experience, Scale CS teams in early-stage/growth-stage startups, Consulting or finance background", "remoteFriendly" : true, "rawDescription" : "About Hypercore Hypercore is building the operating system for the $3T+ global Private Credit market - one of the fastest-growing and most under-served asset classes in finance. Backed by Insight Partners and Y Combinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission-critical operations. As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient - and that’s exactly where Hypercore comes in. Hypercore is scaling fast - not just in revenue, but in ambition. We’re building a category-defining company in a massive market, and we’re assembling a team that wants to grow with it. We’re looking for a VP Customer Success to build and lead Hypercore’s global Customer Success function. In this role, you’ll own the entire post-sale lifecycle - from complex, long-term implementations to retention, expansion, and customer advocacy. You’ll work closely with leading financial institutions and play a critical role in ensuring customers derive maximum value from Hypercore’s platform. What You’ll Do - Build and lead Hypercore’s Customer Success organization, including hiring, structuring, and scaling the team. - Own the full customer lifecycle: onboarding, implementation, adoption, retention, and expansion. - Lead complex, long-term enterprise implementations, ensuring successful delivery and deep product adoption. - Develop and execute a scalable Customer Success strategy aligned with Hypercore’s growth. - Act as a strategic partner to customers, understanding their financial workflows and business needs. - Work closely with Sales, Product, and Engineering to ensure alignment across the customer journey. - Establish processes, playbooks, and KPIs to drive efficiency and measurable outcomes. - Drive net revenue retention (NRR), expansion opportunities, and customer satisfaction. - Build strong executive relationships with key stakeholders at customer organizations. - Represent the voice of the customer internally and influence product direction. Requirements - 6+ years of experience in Customer Success / Implementation / Solutions roles, including leadership experience. - Experience in high-growth SaaS or Fintech companies. - Proven startup experience - comfortable building functions from scratch in fast-paced environments. - Strong experience managing long, complex enterprise implementations. - Financial background - ability to understand and speak the language of financial institutions. - Track record of driving retention, expansion, and customer value in B2B environments. - Strong leadership and team-building skills. - Excellent communication and stakeholder management abilities, including C-level engagement. - Highly strategic, but also hands-on and execution-oriented. Preferred - Experience working with private credit, asset management, or financial services firms. - Experience scaling Customer Success teams in early-stage or growth-stage startups. - Background in consulting or finance. BENEFITS & PERKS - Full medical, dental, and vision plans to support you and your spouse’s health and wellness. - Vacation policy and paid sick leave to support a healthy, sustainable work-life balance. - Daily meal allowance and commuter benefits to make your workday more convenient and help cover your daily transportation costs.", "summaryDescription" : "VP CS at Hypercore. Skills: Customer Success, SaaS, Fintech. Build and lead Customer Success organization. Hire, structure, and scale team", "createdAt" : "2026-06-14T21:05:31.947", "lastUpdated" : "2026-06-16T01:35:23.040", "ingestTimestamp" : "2026-06-14T21:05:31.947", "mongoId" : "6a2cb0f874d8ee00a09dbb49", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 350000, "salaryAnnualMax" : 600000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Financial workflows", "Business needs", "Customer Success", "SaaS", "Fintech", "Implementation", "Solutions", "Private Credit market", "Financial institutions" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "_score" : 833.2932, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6af174d8ee00a090f509", "title" : "CS Manager", "company" : "Bybit", "industry" : "FinTech", "salary" : { "min" : 3500000.0, "max" : 6000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a CS Manager in the FinTech industry, adjusted for a remote, non-EU role and manager seniority." }, "location" : "Remote General (Non-EU)", "locations" : [ "Remote General (Non-EU)" ], "timestamp" : "2026-06-15T05:23:53.191", "fingerprint" : "416149a706ba8955f62e6ebce91b90f1e7afc909b85d8e9587d8a578267e78c6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/bybit/jobs/4888266101", "externalId" : "4888266101", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Feedback conversion", "Performance analysis", "Process enhancement" ], "hardSkillsList" : [ "Data analysis", "Report preparation" ], "softSkillsList" : [ "Self-driven" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Report preparation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Self-driven" } ], "majorSkills" : "Customer retention, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer retention", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Support clients on all inquiries, Ensure excellent customer service, Manage and follow up on inquiries, Manage and follow up on complaints, Convert customer needs to feedback, Convert customer needs to solutions, Ensure frontline operations are smooth, Flag discrepancy to management, Flag situational risk to management, Enhance team performance, Enhance work efficiency, Supervise manpower for coverage, Oversee team performance, Coach team members, Train team members, Share cases for error prevention, Share cases for incident prevention, Meet team OKRs, Meet BU OKRs, Analyze performance data, Prepare detailed reports, Develop continuous improvement, Execute continuous improvement, Act as bridge of communications, Handle livechat personally, Handle email personally, Standby for emergency outage", "teamCollaboration" : "Across departments; Internal division", "domainKnowledge" : "Digital finance; Digital asset industry; Fintech; Crypto trading", "domainList" : [ "digital-finance", "digital-asset-industry", "fintech", "crypto-trading" ], "domainSpecificKnowledge" : [ "Digital finance", "Digital asset industry", "Fintech", "Crypto trading" ], "communicationSkills" : "Liaise with counterparts", "continuousLearning" : "Study Growth Fund", "problemSolvingSkills" : "Problem analysis; Solution development", "specialRequirements" : "5 days' rotational shift work, Work weekends, Work Public Holidays", "outcomesObjectives" : "Achieve and maintain high KPIs; Meet team OKRs; Meet BU OKRs", "qualificationsBasic" : "Min 5-7 years customer service experience, 2-3 years supervisory or management experience, Proficient in English & Bahasa Indonesia", "qualificationsPreferred" : "Customer service experience handling external vendors, Customer service experience handling government agencies, Customer service experience handling regulatory relations, Customer service experience handling compliance relations, Bachelor degree in finance, Bachelor degree in economics, Bachelor degree in mathematics, Familiar with frontline operations, Sharp acumen with numbers, Keen eyes with statistics, Passion to develop knowledge in fintech, Passion to develop knowledge in crypto trading, Long-term career in fintech, Long-term career in crypto trading", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Responsibilities Support clients on all inquiries via live chat or email Ensure efficient and excellent customer service experience provided Be well equipped with the Company's platform/product including keeping abreast of general market conditions Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time. Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Support leaders in supervising and manage manpower to ensure sufficient coverage for livechat operations including email, as per business requirements Assist in overseeing team performance and ensure all members consistently achieve and maintain high KPIs Provide coaching and training to all members, including case sharing for error / incidents prevention Monitor team specific challenges and situations, working proactively to meet team and BU OKRs Analyze performance data and prepare detailed reports providing analysis, and solutions to problems Develop and execute hands-on in continuous improvement for the team in terms of performance, manpower and process enhancement Act as bridge of communications across departments and internal division to ensure operations and project-collaborations are effective and results-driven To be operationally-ready by handling livechat and email personally whenever necessary, including standby for emergency outtage. Requirements Preferably customer service with experience handling external vendors, government agencies or related regulatory / compliance relations. Candidate possess bachelor degree in finance / economics / mathematics or any related capacity Min 5-7 years of customer service experience, with 2-3 years of supervisory or management responsibilities. Ideally familiar with frontline operations (Livechat and Email) in fast-paced industries like Financial institutions, Fintech / Banking / Investment / call-center environment Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position. Proficient in English & Bahasa Indonesia in communication and writing in order to liaise with dedicated market counterparts Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance Able to perform 5 days' rotational shift work including weekends & Public Holidays Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.", "summaryDescription" : "CS Manager at Bybit. Skills: Customer retention, Customer satisfaction, Value realization. Support clients on all inquiries. Ensure excellent customer service", "postedDate" : "2026-06-13T21:29:31.957", "createdAt" : "2026-06-13T21:29:31.957", "lastUpdated" : "2026-06-15T05:23:53.191", "ingestTimestamp" : "2026-06-13T21:29:31.957", "mongoId" : "6a2c6af174d8ee00a090f509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Report preparation", "Self-driven", "Customer retention", "Customer satisfaction", "Value realization", "Customer service", "Feedback conversion", "Performance analysis", "Process enhancement", "Digital finance", "Digital asset industry", "Fintech", "Crypto trading" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 753.03424, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a306b59f292fd229cfd01da", "title" : "Process Journey Manager", "company" : "KPMG Nederland", "industry" : "Management Consulting", "salary" : { "min" : 3800.0, "max" : 6000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Amstelveen, NH, Netherlands", "locations" : [ "Amstelveen", "NH", "Netherlands" ], "timestamp" : "2026-06-16T09:07:37.679", "fingerprint" : "978d43fbc3acde897ea1b9c9afa765ff5052095e905af621fb1a24da2301ee73", "source" : "smartrecruiters", "language" : "nl", "applyUrl" : "https://jobs.smartrecruiters.com/KPMGNederland/744000132235338-process-journey-manager", "externalId" : "744000132235338", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amstelveen", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2862177,4.8526493" } ], "locationText" : "Amstelveen, North Holland, Netherlands", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Procesarchitectuur", "Taxonomieën", "Procesmodellering", "Procesbeheersing", "Risk management", "Compliance management" ], "hardSkillsList" : [ "Procesanalyse", "Procesoptimalisatie", "Procesvastlegging", "Stakeholder management", "Workshop facilitatie", "Data-analyse", "Proces mining" ], "hardSkills" : [ { "name" : "Procesanalyse", "level" : "intermediate" }, { "name" : "Procesoptimalisatie", "level" : "intermediate" }, { "name" : "Procesvastlegging", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Workshop facilitatie", "level" : "intermediate" }, { "name" : "Data-analyse", "level" : "intermediate" }, { "name" : "Proces mining", "level" : "intermediate" } ], "majorSkills" : "Procesmanagement, Procesverbetering, Stakeholder management, Procesmodellering", "majorSkillsList" : [ "Procesmanagement", "Procesverbetering", "Stakeholder management", "Procesmodellering" ], "coreResponsibilities" : "Analyseren hoe processen en klantreizen werken, Identificeren van knelpunten, Vertalen knelpunten naar verbeteringen, Samenwerken aan oplossingen, Implementeren van verbeteringen, Vastleggen van processen in tooling, Bewaken van standaarden en compliance-eisen, Inrichten van processen (slimmer, eenvoudiger, klantgerichter), Initiëren van verbetertrajecten, Betrekken van stakeholders, Faciliteren van workshops, Zorgen voor voortgang en gedragen resultaten, Borgen van processen binnen kaders, standaarden en control, Zorgen dat processen logisch zijn opgebouwd, Zorgen dat processen goed gedocumenteerd zijn, Zorgen dat processen aansluiten op richtlijnen, Samenwerken met risk en compliance, Zorgen dat processen aantoonbaar beheerst zijn, Gebruiken van data en inzichten om knelpunten zichtbaar, Optimaliseren van processen doelgericht, Afwegen klantbeleving, efficiency, compliance, technische haalbaarheid, Vertalen complexe vraagstukken naar concrete oplossingen, Ontwikkelen en toepassen van standaarden voor procesmodellering, Ontwikkelen en toepassen van standaarden voor procesbeheersing, Realiseren en borgen van verbeteringen", "teamCollaboration" : "Samenwerken met collega's; Samenwerken met stakeholders uit verschillende disciplines; Samenwerken met business, IT, operations en risk", "projectManagementSkills" : [ "Change management", "Transformatie" ], "domainKnowledge" : "GDPR; Risk frameworks; Control frameworks; Procesarchitectuur; Taxonomieën", "domainList" : [ "gdpr", "risk-frameworks", "control-frameworks", "procesarchitectuur", "taxonomieen" ], "domainSpecificKnowledge" : [ "GDPR", "Risk frameworks", "Control frameworks", "Procesarchitectuur", "Taxonomieën" ], "toolProficiency" : [ "Mavim" ], "communicationSkills" : "Communicatieve vaardigheden", "documentationSkills" : "Procesdocumentatie", "continuousLearning" : "Uitgebreid aanbod van trainingen en opleidingen", "problemSolvingSkills" : "Probleemoplossend vermogen", "outcomesObjectives" : "Realiseren van concrete verbeteringen; Zorgen voor voortgang en gedragen resultaten; Toekomstbestendig maken van Central Services", "qualificationsBasic" : "Hbo- of WO-werk- en denkniveau, Minimaal vier jaar ervaring in procesmanagement, change of transformatie, Ervaring met analyseren en modelleren van processen, Ervaring met proces- of workflowtools, Gewend te werken in omgeving met meerdere stakeholders, Sterke communicatieve vaardigheden (Nederlands en Engels)", "qualificationsPreferred" : "Affiniteit met Agile, Lean en digitalisering, Affiniteit met (generatieve) AI", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "* Je analyseert hoe processen en klantreizen momenteel werken, identificeert knelpunten en vertaalt deze naar concrete verbeteringen * Je werkt samen met collega’s aan oplossingen en draagt actief bij aan de implementatie van verbeteringen * Je legt processen eenduidig en consistent vast in tooling zoals Mavim en bewaakt standaarden en compliance-eisen * Je werkt continu aan het slimmer, eenvoudiger en klantgerichter inrichten van processen * Je neemt initiatief in verbetertrajecten, betrekt stakeholders, faciliteert workshops en zorgt voor voortgang en gedragen resultaten We zoeken een Process Journey Manager die structuur aanbrengt in hoe processen worden ingericht, vastgelegd en beheerst, en die dit combineert met het realiseren van concrete verbeteringen. Je bent in staat om processen niet alleen te analyseren en te optimaliseren, maar ook te borgen binnen duidelijke kaders, standaarden en control frameworks. Je hebt een sterke affiniteit met procesarchitectuur en taxonomieën en begrijpt het belang van consistente en eenduidige vastlegging. Je zorgt ervoor dat processen logisch zijn opgebouwd, goed gedocumenteerd zijn en aansluiten op geldende richtlijnen, zoals op het gebied van GDPR en risk en control frameworks. Daarbij werk je nauw samen met risk en compliance om te zorgen dat processen aantoonbaar beheerst zijn. Tegelijkertijd ben je gericht op verbetering. Je gebruikt data en inzichten, bijvoorbeeld uit process mining, om knelpunten zichtbaar te maken en processen doelgericht te optimaliseren. Je weegt hierbij klantbeleving, efficiency, compliance en technische haalbaarheid zorgvuldig tegen elkaar af. Je weet complexe vraagstukken te vertalen naar concrete, uitvoerbare oplossingen en werkt hierin samen met collega’s en stakeholders uit verschillende disciplines. Je draagt actief bij aan het ontwikkelen en toepassen van standaarden voor procesmodellering en beheersing en helpt daarmee de organisatie verder te professionaliseren. Naast inhoudelijke expertise breng je een pragmatische en resultaatgerichte houding mee. Je neemt verantwoordelijkheid voor je bijdrage binnen het team en zorgt ervoor dat verbeteringen niet alleen worden bedacht, maar ook daadwerkelijk worden gerealiseerd en geborgd. Je bevindt je op het snijvlak van business, IT, operations en risk. Dat betekent dat je niet alleen processen begrijpt en structureert, maar ook actief bijdraagt aan verandering. Binnen het team combineer je procesmodellering en governance met het realiseren van concrete verbeterinitiatieven. Daarmee lever je een belangrijke bijdrage aan het toekomstbestendig maken van Central Services. ## Qualifications * Je hebt een Hbo- of WO-werk- en denkniveau en minimaal vier jaar ervaring in procesmanagement, change of transformatie * Je hebt ervaring met het analyseren en modelleren van processen en werkt met proces- of workflowtools * Je bent gewend te werken in een omgeving met meerdere stakeholders en weet hier effectief in te opereren * Je combineert structuur met continue verbeteren en gebruikt procesdocumentatie om processen slimmer en effectiever in te richten, met affiniteit voor Agile, Lean en digitalisering * Je werkt zelfstandig en zoekt actief samenwerking, neemt eigenaarschap en vertaalt met sterke communicatieve vaardigheden (in zowel Nederlands als Engels) complexe vraagstukken naar concrete oplossingen die worden gerealiseerd en geborgd * Je hebt affiniteit met (generatieve) AI en bent gemotiveerd om deze technologie actief toe te passen in je dagelijkse werk ## Additional Information * Brutomaandsalaris tussen € 3.800,- en € 6.000,- afhankelijk van je werkervaring, variabele prestatie beloning, een vaste onkostenvergoeding en een vaste thuiswerkvergoeding per gewerkte dag. * Een flexibel pensioen zonder verplichte eigen bijdrage. * 30 vakantiedagen (op fulltime basis) en de mogelijkheid om meer dagen te kopen of je vakantiedagen te verkopen. * Bij KPMG werken we hybride, dus een combinatie van zowel thuis als op kantoor. * Een volledig ingerichte thuiswerkplek. * Vergoeding van je reiskosten met een NS business kaart of reiskostenvergoeding. * Een laptop en iPhone. * Een uitgebreid aanbod van trainingen en opleidingen die bijdragen aan jouw professionele en persoonlijke ontwikkeling. * Diversiteitsnetwerken op het gebied van pride, gender, ability, cultural diversity en generations die regelmatig verschillende activiteiten organiseren om verschil te vieren! * Aandacht voor vitaliteit! Sporten op het kantoor in Amstelveen of korting op een sportschool bij jou in de buurt én toegang tot coaching, gezondheids- en vitaliteitprogramma’s. * ‘Together’ is één van onze kernwaarden. Je kunt dus rekenen op verschillende sociale activiteiten zoals teamuitjes, borrels en evenementen samen met je collega’s.", "summaryDescription" : "Process Journey Manager at KPMG Nederland. Skills: Procesmanagement, Procesverbetering, Stakeholder management, Procesmodellering. Analyseren hoe processen en klantreizen werken. Identificeren van knelpunten", "postedDate" : "2026-06-15T15:33:56.000", "createdAt" : "2026-06-16T00:07:16.944", "lastUpdated" : "2026-06-16T09:07:37.679", "ingestTimestamp" : "2026-06-16T00:07:16.944", "mongoId" : "6a306b59f292fd229cfd01da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Procesanalyse", "Procesoptimalisatie", "Procesvastlegging", "Stakeholder management", "Workshop facilitatie", "Data-analyse", "Proces mining", "Procesmanagement", "Procesverbetering", "Procesmodellering", "Procesarchitectuur", "Taxonomieën", "Procesbeheersing", "Risk management", "Compliance management", "Change management", "Transformatie", "GDPR", "Risk frameworks", "Control frameworks", "Mavim" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 686.42816, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0a154f1663d49372b4b6b4", "title" : "Library Officer", "company" : "Botho University", "industry" : "Education", "salary" : { "min" : 130000.0, "max" : 210000.0, "currency" : "SZL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Eswatini, adjusted for mid-seniority in the education industry for a contract position." }, "location" : "Manzini, SZ", "locations" : [ "Manzini", "SZ" ], "timestamp" : "2026-06-15T04:55:08.706", "fingerprint" : "45398857672675191d28baf3ad64793ac844d9248c78c4f24c9df23d21bd9724", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bothouniversity.breezy.hr/p/982159111a01-library-officer", "externalId" : "982159111a01", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manzini", "country" : "Eswatini", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.4976444,31.3750815" } ], "locationText" : "Manzini, Eswatini", "employmentType" : "CONTRACT", "minimumEducation" : "Bachelor's", "qualificationsBasic" : "Bachelor's degree", "workSiteFlexibility" : "Onsite", "rawDescription" : "Botho University (BU), a leader in academic excellence and research innovation, invites applications from dynamic, experienced, and passionate intellectuals for the following position based at our Eswatini Campus. Library Officer Ref2026/ESW/LTRE/LO01 Qualifications & Experience Bachelor’s", "summaryDescription" : "Library Officer at Botho University", "createdAt" : "2026-06-14T05:37:24.910", "lastUpdated" : "2026-06-15T04:55:08.706", "ingestTimestamp" : "2026-06-14T05:37:24.910", "mongoId" : "6a0a154f1663d49372b4b6b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 679.5145, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.85 }, { "id" : "68c2e43ff8b1b0376634c996", "title" : "CS Resolution Specialist ML", "company" : "Amazon Dev Center India", "industry" : "Editorial, Writing, Content Management, Customer Service, amazongo", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior CS Resolution Specialist ML at Amazon Dev Center India in Hyderabad, India, adjusted for 1-2 years of experience and the technology industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T06:27:11.934", "fingerprint" : "00ecb0b88cb710734603984deefe02fb420caa60bb925738aaec502b906f06a8", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3070907/apply", "externalId" : "bf61d3c1-d9ce-45e3-8ec1-a15e5bc4e7d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "coreResponsibilities" : "Resolve customer issues, Answer customer questions, Maintain customer satisfaction, Work cross-functionally, Provide quick resolution, Identify recurring customer issues, Escalate to management, Recommend process improvements, Implement process improvements, Raise issues/alarms to leadership, Maintain strict confidentiality, Follow Amazon policies, Ensure compliance with procedures, Achieve quality metrics, Achieve performance metrics, Work on Core queues, Switch between functions, Drive quality, Drive productivity, Drive process improvement, Keep pace with growth, Motivate others", "teamCollaboration" : "Work with cross-functional teams", "communicationSkills" : "Writing abilities; Reading abilities; Speaking abilities", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Work in 24*7 environment, 100% work from office", "qualificationsBasic" : "Bachelor's Degree, 1-2 years experience, Proficiency in French, Proficiency in English", "qualificationsPreferred" : "Customer Obsession, Interpersonal skills, Verbal communication, Written communication, Prompt/ Quick thinker, Be Empathetic, Personable and attentive, Ability to prioritize, Ability to multitask", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon’s Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon’s Go stores, and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go. We, CXQO’s 3P CS team, are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution. We’re looking to hire Customer Service Associate, who is passionate to solve customer issues, exhibits bias for action for problem solving and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams. The role is based out of HYD11 Key job responsibilities 1. Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls. 2. Proficient in English and French, with excellent writing/reading and speaking abilities. 3. Maintain customer satisfaction by listening calmly and responding empathetically. 4. Work cross-functionally with internal teams to provide quick resolution. 5. Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6. Recommend and implement small-scale process simplification improvements. 7. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. 8. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 9. Ensure compliance with procedures and SLAs while achieving quality and performance metrics. 10. Work on the Core queues with willingness to switch between different functions as per business requirement. 11. Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. 12. Flexible to work in a 24*7 environment. 100% work from office role. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: 1. Bachelor’s Degree in any domain, preferably tech. 2. Minimum 1 -2 years’ experience in International Voice process 3. Proficiency in speaking/writing/reading French and English Preferred Qualifications: Customer Obsession, Strong interpersonal skills, Should be strong in verbal/written communication, Prompt/ Quick thinker, Be Empathetic ,Personable and attentive, Ability to prioritize and multitask Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "CS Resolution Specialist ML at Amazon Dev Center India. Resolve customer issues. Answer customer questions", "postedDate" : "2026-06-13T15:11:43.666", "createdAt" : "2026-06-13T15:11:43.666", "lastUpdated" : "2026-06-15T06:27:11.934", "ingestTimestamp" : "2026-06-13T15:11:43.666", "mongoId" : "68c2e43ff8b1b0376634c996", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3070907/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "dataQualityScore" : 0.7777778, "_score" : 594.9731, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c5e4274d8ee00a08e28b0", "title" : "CS Operations Agent", "company" : "Bolt Technology", "industry" : "Technology", "salary" : { "min" : 27500.0, "max" : 37500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on mid-seniority, technology industry, and Nicosia, Cyprus market data for 2024-2025." }, "location" : "Nicosia, Cyprus", "locations" : [ "Nicosia", "Cyprus" ], "timestamp" : "2026-06-15T00:47:45.457", "fingerprint" : "81c3ba140e307e604232f95d37b6b0cd39d6ce833774f761b7441e12ed4e38ec", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://bolt.eu/en/careers/positions/8554434002?gh_jid=8554434002", "externalId" : "8554434002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nicosia", "country" : "Cyprus", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "35.1746503,33.3638783" } ], "locationText" : "Nicosia, Cyprus", "professionalSkills" : [ "Customer satisfaction", "Process improvements", "Product knowledge" ], "hardSkillsList" : [ "Ticket tagging", "Upskilling" ], "softSkillsList" : [ "Attention to detail", "Analytical ability", "Investigative ability" ], "hardSkills" : [ { "name" : "Ticket tagging", "level" : "intermediate" }, { "name" : "Upskilling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Attention to detail" }, { "name" : "Analytical ability" }, { "name" : "Investigative ability" } ], "majorSkills" : "Customer support, Case handling, Problem resolution", "majorSkillsList" : [ "Customer support", "Case handling", "Problem resolution" ], "coreResponsibilities" : "Handle customer inquiries, Resolve issues related to rides, Resolve issues related to orders, Resolve issues related to rentals, Resolve issues related to accounts, Resolve issues related to payments, Resolve issues related to cancellations, Ensure resolutions align with Bolt policies, Deliver outcomes meeting customer expectations, Follow internal workflows, Follow SOPs, Follow macros, Apply accurate ticket tagging, Flag process gaps, Flag tooling gaps, Maintain up-to-date product knowledge, Complete trainings, Contribute to cross-functional upskilling, Meet or exceed KPIs, Actively participate in audits, Actively participate in coaching, Actively participate in performance reviews, Collaborate with team leads, Collaborate with peers, Share insights, Share feedback, Support during high-demand situations, Support during critical situations", "teamCollaboration" : "Team leads; Peers", "domainKnowledge" : "Ride-hailing; Food delivery; Bolt products; Bolt Food; Bolt Ride; Bolt Rentals; Bolt Business", "domainList" : [ "ride-hailing", "food-delivery", "bolt-products", "bolt-food", "bolt-ride", "bolt-rentals", "bolt-business" ], "domainSpecificKnowledge" : [ "Ride-hailing", "Food delivery", "Bolt products", "Bolt Food", "Bolt Ride", "Bolt Rentals", "Bolt Business" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Documentation standards", "continuousLearning" : "Trainings", "problemSolvingSkills" : "Analytical ability; Investigative ability; Decision making under pressure", "specialRequirements" : "Rotating shift schedules, 24/7 operation", "outcomesObjectives" : "Meeting SLAs for speed; Meeting SLAs for accuracy; Meeting SLAs for customer satisfaction; Meeting KPIs; Exceeding KPIs", "qualificationsBasic" : "Fluent in Greek, Fluent in English, Customer support experience, Complex case handling experience, High emotional intelligence, High resilience", "qualificationsPreferred" : "Experience is great", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are looking for an exceptional CS Operations Agent to join our fast-growing Support team working across our ride-hailing and food delivery business. This position is based in Nicosia, Cyprus. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role The CS Operations Agent is the frontline of Bolt’s support experience. The role focuses on resolving customer queries quickly, accurately, and with empathy across Bolt products, including Bolt Food, Ride, Rentals, Business, and future services. The agent works in a fast-paced environment where strong execution, attention to detail, and ownership of customer satisfaction are essential. The role also includes proactively flagging issues, ensuring accurate tagging, and sharing feedback to support continuous product and process improvements. Main tasks and responsibilities: Handle customer inquiries across chat, email, or voice, resolving issues related to rides, orders, rentals, accounts, payments, and cancellations while meeting SLAs for speed, accuracy, and customer satisfaction. Ensure all resolutions align with Bolt policies and processes, delivering outcomes that meet customer expectations. Follow internal workflows, SOPs, and macros, apply accurate ticket tagging, and proactively flag process or tooling gaps through proper channels. Maintain up-to-date product knowledge across all verticals (Food, Ride, Rentals, Business, etc.), complete trainings, and contribute to cross-functional upskilling. Meet or exceed KPIs such as FRT, AHT, CSAT, and resolution time, and actively participate in audits, coaching, and performance reviews. Collaborate with team leads and peers to ensure smooth operations, share insights and feedback, and support during high-demand or critical situations. About you: You are fluent in Greek [near native C2] and written and spoken English. Strong experience in customer support or complex case handling and high emotional intelligence/resilience. Excellent written and verbal communication skills. Strong analytical and investigative ability. Ability to make decisions under pressure and high attention to detail/documentation standards. Comfortable working rotating, shift-based schedules in a 24/7 operation. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Why you’ll love it here: Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. *Some perks may differ depending on your location and role. #LI-Hybrid", "summaryDescription" : "CS Operations Agent at Bolt Technology. Skills: Customer support, Case handling, Problem resolution. Handle customer inquiries. Resolve issues related to rides", "postedDate" : "2026-06-12T21:40:04.252", "createdAt" : "2026-06-12T21:40:04.252", "lastUpdated" : "2026-06-15T00:47:45.457", "ingestTimestamp" : "2026-06-12T21:40:04.252", "mongoId" : "6a2c5e4274d8ee00a08e28b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Ticket tagging", "Upskilling", "Attention to detail", "Analytical ability", "Investigative ability", "Customer support", "Case handling", "Problem resolution", "Customer satisfaction", "Process improvements", "Product knowledge", "Ride-hailing", "Food delivery", "Bolt products", "Bolt Food", "Bolt Ride", "Bolt Rentals", "Bolt Business" ], "skillCount" : 18, "jobCategory" : "customer-service", "jobSubcategory" : "customer-support", "dataQualityScore" : 0.7777778, "_score" : 589.52704, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c80b874d8ee00a0958792", "title" : "Stagiair Customer Journey", "company" : "wehkamp", "industry" : "Retail", "salary" : { "min" : 375.0, "max" : 375.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Zwolle, OV, Netherlands", "locations" : [ "Zwolle", "OV", "Netherlands" ], "timestamp" : "2026-06-15T06:52:40.537", "fingerprint" : "c2b2616c10c108427ca8c5ba524b1d0a8959b7b68a31eb5096ce314a2c3acdc4", "source" : "smartrecruiters", "language" : "nl", "applyUrl" : "https://jobs.smartrecruiters.com/wehkamp/744000131630025-stagiair-customer-journey", "externalId" : "744000131630025", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Zwolle", "state" : "Overijssel", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5089759,6.0943765" } ], "locationText" : "Zwolle, Overijssel, Netherlands", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy" ], "hardSkillsList" : [ "Visual merchandising", "Content management", "Promotion management", "Customer behavior analysis", "Search behavior analysis", "Filter behavior analysis" ], "hardSkills" : [ { "name" : "Visual merchandising", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Promotion management", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Search behavior analysis", "level" : "intermediate" }, { "name" : "Filter behavior analysis", "level" : "intermediate" } ], "majorSkills" : "Customer Journey, E-commerce, Online Marketing", "majorSkillsList" : [ "Customer Journey", "E-commerce", "Online Marketing" ], "coreResponsibilities" : "Support customer journey team, Create shopping experience, Ensure visually attractive product pages, Check articles for product information, Implement relevant content, Implement relevant promotions, Analyze customer behavior, Improve website structure, Collaborate with departments, Reach customers via channels", "teamCollaboration" : "Different departments", "domainKnowledge" : "E-commerce", "domainList" : [ "e-commerce" ], "domainSpecificKnowledge" : [ "E-commerce" ], "continuousLearning" : "Professional development", "problemSolvingSkills" : "Analytical insight", "qualificationsBasic" : "Relevant HBO education, Minimum 4 days per week, Available from September 2026", "qualificationsPreferred" : "E-commerce or Online Marketing degree, Analytical insight, Willingness to learn, Accurate, Decisive, Independent work, Team player, Affinity with E-commerce, Affinity with digital", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Tijdens deze stage bieden we je een exclusief kijkje achter de schermen in de wereld van E-commerce bij Wehkamp en Kleertjes.com. Tijdens je stage doe je niet alleen veel ervaring op, maar draag je ook daadwerkelijk bij aan ons succes. Samen bouwen we aan de toekomst van E-commerce én van jouw carrière! Binnen ons Customer Journey team werken we aan verschillende shopping journeys: dames & beauty, heren, kids & sports, wonen, garden & toys en Kleertjes.com. Als stagiair(e) ondersteun je één van deze journeys en help je bij het creëren van een geweldige shopping ervaring – van het eerste bezoek tot het voltooien van de aankoop. Wat ga je doen? * Visual on-site merchandising: zorgen dat productpagina’s er visueel aantrekkelijk uitzien; * Controleren van artikelen op juiste productinformatie en de vervolgstappen nemen om de beste shopstructuur neer te zetten; * Relevante content en promoties inzetten op onze website en app, én de resultaten analyseren; * Analyseren van klantgedrag, zoals zoek- en filtergedrag, en verbeteringen doorvoeren op onze platforms; * Samenwerken met verschillende afdelingen en meedenken over de beste manier om onze klanten via verschillende kanalen te bereiken. ## Qualifications We zoeken een stagiaire die: * Een relevante hbo-opleiding volgt, bij voorkeur richting E-commerce, Online Marketing of Fashion; * Minimaal 4 dagen per week kan meewerken; * Communicatief sterk is; * Analytisch inzicht heeft; * Leergierig en nauwkeurig is; * Besluitvaardig is en zelfstandig kan werken; * Goed in teamverband kan functioneren; * Affiniteit heeft met E-commerce en digitale trends; * Vanaf september 2026 beschikbaar is. ## Additional Information Naast een aantrekkelijke stagevergoeding van € 375,- per maand krijg je de kans om je professioneel te ontwikkelen in een inspirerende en leerzame omgeving, waar ook voldoende ruimte is voor plezier en teamactiviteiten. Je krijgt de kans om een actieve rol te spelen in een klein, dynamisch en gezellig team en waardevolle ervaring op te doen binnen een snelgroeiende organisatie. In het sollicitatieproces is transparantie heel belangrijk. Je ontvangt na je sollicitatie direct een link naar een persoonlijke status pagina, waarin je je status van je sollicitatie en alle communicatie terug kan vinden. Het kan maximaal 2 weken duren voor je een reactie krijgt, omdat we je sollicitatie met verschillende teams beoordelen. Wil jij jouw talent met ons delen? Reageer dan direct en vul hieronder je sollicitatie in!", "summaryDescription" : "Stagiair Customer Journey at wehkamp. Skills: Customer Journey, E-commerce, Online Marketing. Support customer journey team. Create shopping experience", "postedDate" : "2026-06-11T10:00:51.000", "createdAt" : "2026-06-14T08:48:54.664", "lastUpdated" : "2026-06-15T06:52:40.537", "ingestTimestamp" : "2026-06-14T08:48:54.664", "mongoId" : "6a2c80b874d8ee00a0958792", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Visual merchandising", "Content management", "Promotion management", "Customer behavior analysis", "Search behavior analysis", "Filter behavior analysis", "Customer Journey", "E-commerce", "Online Marketing", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy" ], "skillCount" : 13, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 589.19403, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "69f8687c4c40e2acd1f7f46f", "title" : "Duda Family Business Library Director (HR Title: Director, Library Administration)", "company" : "SMU", "industry" : "Education", "salary" : { "min" : 100776.0, "max" : 118000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "TX-Dallas", "locations" : [ "TX-Dallas" ], "timestamp" : "2026-06-15T10:05:47.070", "fingerprint" : "9a37e0fb91887b13718c98a3ae8bf18c12052fffb1a89bcf320c0fac36514b26", "source" : "taleo", "language" : "en", "applyUrl" : "https://smu.taleo.net/careersection/ex/jobdetail.ftl?job=75893", "externalId" : "75893", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI tools", "professionalSkills" : [ "Strategic direction", "Budget management", "Hiring planning", "Program development", "Service development", "Relationship building", "Data analysis" ], "hardSkillsList" : [ "Business librarianship", "Research services", "Instructional support", "Data services" ], "softSkillsList" : [ "Leadership", "Mentoring", "Service excellence", "Continuous improvement", "Agility", "Responsiveness" ], "hardSkills" : [ { "name" : "Business librarianship", "level" : "intermediate" }, { "name" : "Research services", "level" : "intermediate" }, { "name" : "Instructional support", "level" : "intermediate" }, { "name" : "Data services", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Service excellence" }, { "name" : "Continuous improvement" }, { "name" : "Agility" }, { "name" : "Responsiveness" } ], "majorSkills" : "Business librarianship, Research support, Instructional services", "majorSkillsList" : [ "Business librarianship", "Research support", "Instructional services" ], "coreResponsibilities" : "Provide vision and leadership, Serve as primary liaison, Develop strategies, Develop budgets, Develop hiring plans, Develop programs, Develop services, Lead team, Mentor team, Evaluate team, Foster culture of collaboration, Foster culture of service excellence, Foster culture of continuous improvement, Foster relationships with leadership, Foster relationships with faculty, Foster relationships with curricular units, Ensure responsive services, Ensure responsive resources, Monitor trends in business librarianship, Respond to new technologies, Communicate new business initiatives, Collaborate with faculty", "teamCollaboration" : "Academic leadership partnership; SMU Cox leadership; Business librarians; Library specialist; Student employees; Faculty; Administrators; Students; Curricular units; SMU Libraries dean", "projectManagementSkills" : [ "Planning", "Time management" ], "domainKnowledge" : "Business information resources; Business librarianship; Business education", "domainList" : [ "business-information-resources", "business-librarianship", "business-education" ], "domainSpecificKnowledge" : [ "Business information resources", "Business librarianship", "Business education" ], "communicationSkills" : "Verbal communication; Written communication; Interpersonal skills", "continuousLearning" : "Professional development; Tuition benefits", "problemSolvingSkills" : "Problem-solving; Identify problems; Analyze problems; Devise solutions", "specialRequirements" : "On-campus, In-person", "outcomesObjectives" : "Strengthen teaching excellence; Accelerate faculty scholarship; Support student success", "qualificationsBasic" : "Experience in college library, Experience providing instructional services, Experience providing research services, Knowledge of business information resources, Knowledge of data tools, Experience using AI tools", "qualificationsPreferred" : "Advanced degree in business, Experience designing instructional programs, Success in faculty-driven program design, Success in faculty engagement, Knowledge of trends in AI, Knowledge of AI impact on higher education, Knowledge of AI impact on teaching, Knowledge of AI impact on business education", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Salary Range: $100,776.60-$118,000 About SMU SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. SMU Libraries invites applications for the Director of the Duda Family Business Library, the premier research library for SMU’s Cox School of Business. This is a highly visible leadership role for a service-minded, relationship-driven, forward-thinking administrator who thrives in close partnership with academic leadership. Reporting to the Associate Dean for Academic Initiatives and working closely with SMU Cox leadership, the Director provides strategic direction through effective management of the staff of business librarians, a library specialist, and student employees to provide library and research services that strengthen teaching excellence, accelerate faculty scholarship, and support student success across academic and executive programs. At a private, highly engaged institution, the Director is deeply embedded in the academic life of the business school, serving as a trusted advisor to faculty, administrators, and students and translating school priorities into high-impact research, data, and instructional support. This position offers the opportunity to shape a distinctive business library program with direct connection to decision-makers and measurable influence on teaching, research, and student outcomes. In contrast to large public research libraries, this role is distinguished by: High-touch faculty engagement and consultation Strategic selectivity in collections and data investments to maximize value and impact Direct alignment with school priorities, reputation, and outcomes Visibility, agility, and responsiveness to academic leadership SMU is a nationally ranked private research university in Dallas, TX, with eight degree-granting schools. SMU Libraries includes six libraries on the main campus and one library at our satellite location in Taos, NM. The Cox School of Business at Southern Methodist University (SMU Cox) is committed to influencing the way the world conducts business via prolific research that provokes innovation, change and global thought leadership. SMU Cox is consistently ranked among the world’s leading business schools. SMU Libraries and the SMU campus are dedicated to diversity and inclusion. We seek to hire a person who shares our values in a diverse and equitable workplace based on teamwork with a proactive and positive approach in all that we do. Essential Functions: Provide vision and leadership for the Duda Family Business Library aligned with SMU Libraries and the Cox School of Business strategic priorities in teaching, research, and executive education. Serve as primary liaison between the Cox School of Business and the SMU Libraries dean. Develop strategies, budgets, hiring plans, programs, and services aligned with SMU Libraries and Cox School of Business strategic directions. Lead, mentor, and evaluate a team of business librarians and library specialists. Foster a culture of collaboration, service excellence, and continuous improvement. Foster relationships with Cox leadership, faculty, and curricular units. Ensure responsive services and resources targeted to research and curricular needs of faculty and students. Monitor trends in business librarianship to respond to new technologies. Communicate new business initiatives to the libraries’ dean. Collaborate with faculty to integrate business research, data literacy, AI literacy, and information fluency into the undergraduate, MBA, professional and executive curricula. Support experiential and applied learning initiatives. Monitor new degree programs and curricular changes to align instructional support and information resources. Deliver research and data services to support faculty and graduate research. Partner with faculty on data discovery, licensed resource use, and responsible research practices. Collaborate with the Associate Dean for Research and Digital Strategy to support faculty research. Lead strategic selection, licensing, and assessment of business information resources. Manage vendor relationships and coordinate contract negotiation through payment of invoices to ensure timely access and cost-efficient use of funds. Balance access to high-cost proprietary resources with sustainable, mission-aligned investment strategies. Build partnerships with campus units, such as career services, the entrepreneurship ecosystem, and the Center for Teaching Excellence and other research centers. Contribute as appropriate to Cox initiatives, donor relations, advisory boards, and community initiatives. Communicate the value of business library services and expertise through assessment and outreach. Participate in professional organizations and contribute expertise through presentations, publications, and other professional venues. Education and Experience: Required Qualifications: A master’s degree in Library or Information Science from an ALA-accredited institution or equivalent. 7 or more years of progressively responsible experience in academic or research libraries with substantial experience supporting business disciplines. 5 or more years of supervisory experience leading or managing library, research, or information services in an academic, corporate, or professional setting. Experience in a college or university library providing instructional and research services. Strong communication skills. Knowledge of business information resources and data tools. Experience using AI tools applied to research and data services. Record of professional contributions commensurate with role. Preferred Qualifications: Advanced degree in business or related field. Experience designing effective instructional programs that accommodate a variety of learning styles. Demonstrated success in faculty-driven program design and engagement. Ability to plan, implement, and assess work responsibilities. Strong outreach, leadership, and negotiation skills. Knowledge of trends in AI and impact on higher education, teaching, and business education. Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Physical and Environmental Demands: Sit for long periods of time Deadline to Apply: Open until filled. Applications submitted by May 22, 2026 will receive priority consideration. To be considered for this position, applicants are required to submit: A resume or CV A cover letter that addresses the education and experience required and preferred for this position EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits . USA-TX-Dallas", "summaryDescription" : "Duda Family Business Library Director (HR Title: Director, Library Administration) at SMU. Skills: Business librarianship, Research support, Instructional services. Provide vision and leadership. 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The TAP program is designed to fast-track a select number of the nation’s most talented aspiring trial lawyers and provide them the training, resources, and opportunities to maximize their potential. The components of the TAP provide unique opportunities for advancement in trial advocacy in both the short and long-term, a tailored trajectory for financial mobility, and carefully crafted mentorship and professional development from the nation’s best trial lawyers. Responsibilities Throughout your summer at Morgan & Morgan you will learn from renowned trial attorneys in a dynamic team environment. Associates will be mentored in best practices, how to provide effective service for our clients, how to prepare for trial, and the data-informed solutions the firm is developing to revolutionize the legal space for the betterment of our clients. This is an opportunity to solidify your future as a trial attorney through hands-on experience, learning and development courses, and valuable professional networking. Based on your individual achievements, those who successfully complete the program should expect to receive offers of full-time employment. Professional Development If you are selected to participate in the TAP program, you will have the following opportunities: 1:1 formal mentorship with a Firm Partner. Weekly litigation training courses in topics including: depositions, motion practice, expert discovery, mediation, and trial prep. Attendance at a jury trial during the 2L summer. Participation in at least 2 civil jury trials within first full year of practice. Attendance at trial with Keith Mitnik or another Senior Trial Partner within the first full year of practice. Access to office hours with Keith Mitnik and other premier national Trial Counsel. Qualifications Candidates must be currently enrolled at a top law school with an anticipated graduation year of 2028. Candidates must have strong academic credentials, excellent communication skills, and a commitment to providing the highest quality client service. Demonstrated interest in trial advocacy is preferred. Candidates should be self-starters who possess the ability to work independently and as part of a team. Compensation $1,900-$2,800 weekly subject to geographic market About Morgan & Morgan With nearly 1200 lawyers licensed in all 50 states, Morgan & Morgan has recovered more than $25 billion for over 700,000 clients. Our firm has taken on some of the biggest corporations across the globe, including BP, Facebook, Google, Monsanto, Norfolk Southern and Eli Lilly, and recovered billions in litigation. We handle more civil jury trials than any other plaintiffs’ law firm and have had numerous precedent-setting results, including recent verdicts of $641M and $100M in single plaintiff cases. Learn more at https://www.forthepeople.com/. #LI-GM1", "summaryDescription" : "MAP Summer Associate (Summer 2027) at Morgan & Morgan. Skills: Trial advocacy, Litigation training, Client service. Learn from renowned trial attorneys. Receive mentorship in best practices", "postedDate" : "2026-06-14T19:11:50.517", "createdAt" : "2026-06-14T19:11:50.517", "lastUpdated" : "2026-06-16T06:35:56.111", "ingestTimestamp" : "2026-06-14T19:11:50.517", "mongoId" : "6a2c90a274d8ee00a0980db9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 98800, "salaryAnnualMax" : 145600, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Deposition skills", "Motion practice", "Expert discovery", "Mediation skills", "Trial prep", "Trial advocacy", "Litigation training", "Client service", "Professional development", "Professional networking", "Civil jury trials", "Legal space" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 558.9976, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca52d74d8ee00a09b50b6", "title" : "Research Associate, Content Library", "company" : "Third Bridge", "salary" : { "min" : 77000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bohua Plaza 655临 Xin Zha Lu, 655, Jing An Qu, China, 200071", "locations" : [ "Bohua Plaza 655临 Xin Zha Lu", "655", "Jing An Qu", "China", "200071" ], "certifications" : [ "Chartered Financial Analyst (CFA) exams" ], "timestamp" : "2026-06-15T10:56:07.172", "fingerprint" : "fffa8d45c725df01d8051be358344902146aa34d6485888121c8e5d2f5b834cc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/thirdbridge/jobs/4861128101?gh_jid=4861128101", "externalId" : "4861128101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "China", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "China", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Sales", "Negotiation", "Research" ], "softSkillsList" : [ "Leadership", "Negotiation" ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" } ], "majorSkills" : "Sales, Negotiation, Research", "majorSkillsList" : [ "Sales", "Negotiation", "Research" ], "coreResponsibilities" : "Collaborate with Sector Analysts, Develop insightful questions, Recruit Industry Experts, Engage with senior executives, Secure relevant experts, Drive Client Impact, Uncover critical insights, Inform investment decisions, Tackle Complex Projects, Research sectors, Identify key catalysts, Source right experts, Provide essential information, Grow and Innovate, Develop sales skills, Develop negotiation skills, Develop research skills, Contribute to new strategies", "teamCollaboration" : "Sector Analysts", "communicationSkills" : "Build relationships; Influence industry leaders", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem solvers; Breaking down industries; Thinking on feet", "qualificationsBasic" : "Ambitious multitaskers, Thrive under pressure, Tight deadlines, Build relationships, Influence industry leaders, Problem solvers, Think on feet, Driven self-starters, Embrace feedback, Chase top performance, Curious minds, Develop market skills, Develop commercial skills, Develop leadership skills", "qualificationsPreferred" : "Sales skills, Negotiation skills, Research skills", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. Kickstart Your Career Looking to kick-start your career in a fast-paced, commercially minded role? Do you thrive in a results-oriented environment and work well under pressure? Are you driven, resilient and ambitious? If so, this could be the opportunity for you. Start Date: May 4th, 2026 What You’ll Do Collaborate with Sector Analysts – Work closely with our Sector Analysts to help in developing insightful questions for expert interviews. Recruit Industry Experts – Engage with senior executives and industry leaders, securing the most relevant experts for our Sector Analysts to conduct in-depth 1:1 interviews. Drive Client Impact – Help to uncover critical insights via unfiltered transcripts that inform smarter, faster investment decisions. Tackle Complex Projects – Research sectors, identify key catalysts, and source the right experts to provide essential information for our clients. Grow and Innovate – Develop your sales, negotiation, and research skills, while contributing to new strategies that drive success for both you and the company. What We Look For Ambitious multitaskers who thrive under pressure and tight deadlines. Strong communicators who can build relationships and influence industry leaders. Problem solvers who love breaking down industries and thinking on their feet. Driven self-starters who embrace feedback and chase top performance. Curious minds eager to develop market, commercial, and leadership skills. Why Join Us? Develop foundational commercial and sector technical skills: you'll hone a wide range of transferrable skills, including problem-solving, communication, and negotiation. Fast-track your growth: there is clear career advancement for strong performers into analyst, delivery or leadership roles within 2 years. Be exposed to a wide range of industries: connect daily over the phone with top experts in their fields, uncovering impactful and meaningful insights. Earn competitive pay of $77,000+ in your first year, with a $70,000 base salary and uncapped bonus potential after just one month. Enjoy comprehensive benefits including healthcare coverage through Cigna, including a 100% employer-paid medical plan option. Assist with costs of Chartered Financial Analyst (CFA) exams. Appreciate good work-life balance with 17 day vacation (plus an additional 11 company holidays and 4 half-day holidays) entitlement, Summer Fridays, and work from anywhere for one month per year. Be part of our engaging culture with social events, professional development, and a dynamic, supportive team. Ready to Launch Your Career? Join a team that challenges, supports, and rewards your growth. Apply now! Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.", "summaryDescription" : "Research Associate, Content Library at Third Bridge. Skills: Sales, Negotiation, Research. Collaborate with Sector Analysts. Develop insightful questions", "postedDate" : "2026-06-13T21:10:05.706", "createdAt" : "2026-06-13T21:10:05.706", "lastUpdated" : "2026-06-15T10:56:07.172", "ingestTimestamp" : "2026-06-13T21:10:05.706", "mongoId" : "6a2ca52d74d8ee00a09b50b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 77000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Leadership", "Negotiation", "Sales", "Research", "Chartered Financial Analyst (CFA) exams" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 554.06445, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca52d74d8ee00a09b50b7", "title" : "Research Associate, Content Library", "company" : "Third Bridge", "industry" : "Consulting", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Research Associate in Financial Services in Mumbai, India, adjusted for company size and industry." }, "location" : "15th floor, Tower 2A One World Center, Senapati Bapat Marg, Jupiter Mills Compound, Fitwala Rd, Saidham Nagar, Parel, Mumbai, Maharashtra 400013, India", "locations" : [ "15th floor", "Tower 2A One World Center", "Senapati Bapat Marg", "Jupiter Mills Compound", "Fitwala Rd", "Saidham Nagar", "Parel", "Mumbai", "Maharashtra 400013", "India" ], "timestamp" : "2026-06-15T08:29:34.349", "fingerprint" : "b4c65a9f82f788500bf0a5cb102f026f6139f615ec331becec8b3e3aff341352", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/thirdbridge/jobs/4862504101?gh_jid=4862504101", "externalId" : "4862504101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "professionalSkills" : [ "Desktop research", "Phone-based research", "Market monitoring", "Network building" ], "hardSkillsList" : [ "Factor models", "Data-driven analysis" ], "softSkillsList" : [ "Leadership", "Negotiation", "Critical thinking" ], "hardSkills" : [ { "name" : "Factor models", "level" : "intermediate" }, { "name" : "Data-driven analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Critical thinking" } ], "majorSkills" : "Expert sourcing, Client engagement, Industry interviews", "majorSkillsList" : [ "Expert sourcing", "Client engagement", "Industry interviews" ], "coreResponsibilities" : "Perform research on industries, Identify relevant individuals, Engage individuals for interviews, Assess insight relevance, Ensure fees are within budget, Build professional network, Monitor relevant markets, Coordinate with stakeholders, Source industry experts, Conduct desktop research, Make contact with individuals, Introduce Third Bridge, Screen individual's background, Assess right experience, Convince participation in interviews", "teamCollaboration" : "Internal and external stakeholders; Sector Analysts; Global offices", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Financial markets; Alternative investments; Pan-Asia region; India; Southeast Asia; Australia; Institutional investors; Market catalysts", "domainList" : [ "financial-markets", "alternative-investments", "pan-asia-region", "india", "southeast-asia", "australia", "institutional-investors", "market-catalysts" ], "domainSpecificKnowledge" : [ "Financial markets", "Alternative investments", "Pan-Asia region", "India", "Southeast Asia", "Australia", "Institutional investors", "Market catalysts" ], "toolProficiency" : [ "LinkedIn", "Company websites", "Job boards", "Proprietary tools", "Public databases" ], "communicationSkills" : "Confident interaction; Cold calling", "continuousLearning" : "Comprehensive training program; Personal development reimbursement; Studies support", "problemSolvingSkills" : "Analytical approach", "outcomesObjectives" : "Schedule 14-16 interviews per month", "qualificationsBasic" : "Fluent in spoken and written English, Bachelor degree or above, 1-2 years prior work/internship experience", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. Library is our Content Creation business. We produce research that allows institutional investors to make better and faster investment decisions. We conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts. Our 175-strong industry aligned team covers over 18,000 public and private companies, applying data-driven factor models to identify where capital is most likely to be deployed. In order for us to deliver on our ambitious growth targets, we would like to recruit an Associate to assist our growing team in Hong Kong and India in identifying and engaging with the most relevant industry professionals to take part in upcoming interview discussions. Responsibilities: In this role your responsibilities will include, but not be limited to: Performing research on industries and businesses in the Pan-Asia region, with a focus on India, Southeast Asia and Australia, in order to source and identify the most relevant individuals (C-level executives and practitioners working at the heart of their industries) to take part in moderated interviews Engaging these individuals to invite them to participate in our research, while assessing and ensuring that their insights are relevant and their fees are within budget Building a professional network and monitoring the relevant markets/companies in the assigned sector areas according to Library content coverage strategies Working in tight deadlines and coordinating with internal and external stakeholders across different global offices Additional Information about the role: The format is a 1-hour industry interview between our Sector analyst and 1 industry expert. The Sector Analyst is responsible to generate the projects and design the question list. The Associate will collaborate with one of our Sector Analysts (Third Bridge employee, like an internal client) on the projects to source the industry experts. Once the Sector Analyst assigns a project, the Associate will do some desktop research, and will be responsible for sourcing the Industry Expert we want to connect and invite for an industry interview. You need to find the most relevant individuals using LinkedIn, company websites, job boards, our own database and a lot more. Once you've found someone with the right background, you are then responsible for making contact with them. Most often, that comes in the form of a cold call. You will introduce Third Bridge and what we do, screen the individual’s background, assess whether they have the right experience/knowledge related to the project/topic and if they are the right fit for the topic, convince them to participate in our industry interviews. Something to consider about this role is that it is very outreach heavy, fast paced and metric oriented environment. In the first year the goal is to schedule industry interviews with 14-16 industry experts per month. What’s in it for you? Dive into our comprehensive training program and as you progress from a new hire to a seasoned Associate, within which you will: Learn about financial markets and the factors that shape them Sit at the crux of key market catalysts, helping our analysts and top-tier institutional investor clients make sense of recent market events; Learn to leverage our proprietary tools and public databases to find thought leaders and key industry executives for each topic Learn how to project manage and develop relationships with both internal and external stakeholders Learn about the sectors and companies that fall in your coverage Develop leadership, networking, communication and negotiation skills to use throughout your career Requirements A real interest in financial markets and the alternative investments space Excellent communication skills and the ability to confidently interact with C-level industry experts on the phone Demonstrable skills in carrying out phone-based and desktop research with a logical and focused approach Self-motivated; a resourceful nature, with a diligent and proactive approach to their work The ability to work well within a team, in a fast-paced environment and under pressure. Positive and can-do attitude are essential The ability to manage multiple projects efficiently and reach assigned KPIs Qualifications Fluent in spoken and written English Bachelor degree or above Prior work/internship experience (1-2 years) is a must; the level of experience may vary, but what matters is your curiosity, drive and ambition Additional information We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits: How will you be rewarded? Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Hybrid work options, Work from Anywhere program and flex days, offered at the company’s discretion and subject to annual review. Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5. Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.", "summaryDescription" : "Research Associate, Content Library at Third Bridge. Skills: Expert sourcing, Client engagement, Industry interviews. Perform research on industries. Identify relevant individuals", "postedDate" : "2026-06-14T02:49:46.014", "createdAt" : "2026-06-14T02:49:46.014", "lastUpdated" : "2026-06-15T08:29:34.349", "ingestTimestamp" : "2026-06-14T02:49:46.014", "mongoId" : "6a2ca52d74d8ee00a09b50b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Factor models", "Data-driven analysis", "Leadership", "Negotiation", "Critical thinking", "Expert sourcing", "Client engagement", "Industry interviews", "Desktop research", "Phone-based research", "Market monitoring", "Network building", "Project management", "Financial markets", "Alternative investments", "Pan-Asia region", "India", "Southeast Asia", "Australia", "Institutional investors", "Market catalysts", "LinkedIn", "Company websites", "Job boards", "Proprietary tools", "Public databases" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 547.195, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.92 }, { "id" : "69fe94fe4c40e2acd11218a6", "title" : "CS Program Management Specialist", "company" : "Audible GmbH", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, subsidiaries", "salary" : { "min" : 48000.0, "max" : 62000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior CS Program Management Specialist in Berlin, Germany, adjusted for the media industry and company size." }, "location" : "Berlin, Berlin, DEU", "locations" : [ "Berlin, Berlin, DEU" ], "timestamp" : "2026-06-15T02:53:02.052", "fingerprint" : "9386c2bc18b802c839776232e2eab800a27fd1dc27e0fcba77587761113fc028", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10414715/apply", "externalId" : "bbac781f-c093-4729-998c-4a8329f16fab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "state" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5033790,13.3386522" } ], "locationText" : "Berlin, Berlin, Germany", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Program management", "Project coordination", "Operations support", "Process improvement", "Data analysis" ], "hardSkillsList" : [ "Meeting notes", "Action item tracking", "Process documentation", "Data organization", "Problem-solving" ], "hardSkills" : [ { "name" : "Meeting notes", "level" : "intermediate" }, { "name" : "Action item tracking", "level" : "intermediate" }, { "name" : "Process documentation", "level" : "intermediate" }, { "name" : "Data organization", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" } ], "majorSkills" : "Program coordination, Cross-functional collaboration, Operational execution", "majorSkillsList" : [ "Program coordination", "Cross-functional collaboration", "Operational execution" ], "coreResponsibilities" : "Coordinate cross-functional launch activities, Track timelines, Follow up on action items, Coordinate training schedules, Coordinate content readiness, Support process experiments, Assist in setting up trial phases, Collect and organize data on outcomes, Compile findings for review, Prepare and share project status updates, Update project trackers, Prepare weekly status reports, Share progress with team members, Share progress with stakeholders, Identify and flag project risks early, Monitor task completion, Monitor timelines across workstreams, Raise potential issues to project leads, Document risks for team discussion, Keep project documentation accurate, Keep project documentation up to date, Maintain readiness checklists, Maintain shared knowledge repositories, Maintain supporting materials, Support post-launch review, Support continuous improvement, Gather performance data, Collect feedback from listeners, Collect feedback from contact agents, Flag potential friction points, Organize findings for review", "teamCollaboration" : "Cross-functional partners; Product teams; Marketing teams; Tech teams; Project team members; Immediate stakeholders; Senior program managers; Relationship Managers; Third-party partners", "projectManagementSkills" : [ "Program management", "Project coordination", "Project support", "Task management", "Timeline tracking", "Risk flagging", "Documentation maintenance" ], "domainKnowledge" : "Customer service operations; Audio storytelling", "domainList" : [ "customer-service-operations", "audio-storytelling" ], "domainSpecificKnowledge" : [ "Customer service operations", "Audio storytelling" ], "toolProficiency" : [ "Asana", "JIRA", "Smartsheet" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal communication; Project updates; Information sharing", "documentationSkills" : "Process documentation; Readiness checklists; Knowledge repositories; Supporting materials", "innovationCreativity" : "Creative problem-solving", "problemSolvingSkills" : "Data-driven decision-making; Problem-solving; Organizing information", "qualificationsBasic" : "Bachelor's degree or equivalent, 2+ years of experience in program/project coordination, Experience working with cross-functional teams, Experience managing multiple tasks simultaneously, Written, verbal, and interpersonal communication skills, Experience taking meeting notes, Experience tracking action items, Experience maintaining process documentation, Proficiency in project management and productivity tools, Experience with analytical skills, Structured approach to organizing information, Support problem-solving through data, Business fluency in English", "qualificationsPreferred" : "German language skills, Experience working in or supporting contact center operations, Familiarity with CRM or ticketing systems, Experience supporting senior stakeholders, Additional European language skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a CS Program Management Specialist in Global Frontline Operations, you will support senior program managers in delivering customer service projects that benefit both our listeners and the agents who support them. You’ll contribute to a portfolio of strategic initiatives — including technology rollouts, vendor transitions, process improvement programs, and operational expansion efforts — by keeping the day-to-day execution on track. Working with cross-functional partners in Product, Marketing, and Tech, your focus will be on updating trackers, preparing status reports, coordinating with partners on training and content readiness, flagging risks early, and making sure documentation is always current and accessible. You’ll be the person the team relies on to ensure nothing falls through the cracks. ABOUT YOU The ideal candidate for this role is a self-starter who thrives in dynamic, fast-paced, cross-functional environments. You work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage your own workload without waiting to be told what’s next. You have a strong bias toward data-driven decision-making, and an innate ability to understand how metrics relate to business problems — you don’t just track numbers, you want to understand the story behind them. You possess strong organizational skills with the ability to create order out of chaos and anticipate the needs of customers before they surface. You think creatively about how to better serve our listeners and create an amazing work environment for our contact agents. Excellent written and verbal communication skills are essential — you can clearly share project updates and information with team members and cross-functional partners in a professional, courteous manner. As a CS Program Management Specialist, you will... - Help coordinate cross-functional launch activities — track timelines, follow up on action items with Product, L&D, Relationship Managers, and third-party partners, and coordinate training schedules and content readiness so new service solutions go live on time and without gaps - Support process experiments — assist in setting up trial phases for new customer service approaches, collect and organize data on outcomes, and compile findings for the team to review and inform next steps - Prepare and share regular project status updates — update project trackers, prepare weekly status reports using established templates, and share progress with project team members and immediate stakeholders to keep everyone aligned and reduce surprises - Help identify and flag project risks early — monitor task completion and timelines across workstreams, raise potential issues to project leads promptly, and document risks for team discussion so delivery timelines stay intact - Keep project documentation accurate and up to date — maintain readiness checklists, shared knowledge repositories, and supporting materials so team members can easily find the information they need - Support post-launch review and continuous improvement — help gather performance data using established governance mechanisms, collect feedback from both listeners and contact agents, flag potential friction points, and organize findings for the team to review and act on ABOUT AUDIBLE At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Basic Qualifications: - Bachelor's degree or equivalent - 2+ years of experience in program/project coordination, project support, or operations - Experience working with cross-functional teams - Experience managing multiple tasks simultaneously in a fast-paced, ever-changing environment - Written, verbal, and interpersonal communication skills - Experience taking meeting notes, tracking action items, and maintaining process documentation - Proficiency in project management and productivity tools (e.g., Asana, JIRA, Smartsheet, or equivalent) - Experience that includes analytical skills and a structured approach to organizing information and supporting problem-solving through data - Business fluency in English (written and verbal) Preferred Qualifications: - German language skills (professional working proficiency or above) - Experience working in or supporting contact center operations - Familiarity with CRM or ticketing systems (e.g., Salesforce, Zendesk, or equivalent) - Experience supporting senior stakeholders with project updates and documentation - Additional European language skills (e.g., French, Spanish, Italian) - Self-motivated with willingness to learn Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "CS Program Management Specialist at Audible GmbH. Skills: Program coordination, Cross-functional collaboration, Operational execution. Coordinate cross-functional launch activities. Track timelines", "postedDate" : "2026-06-13T10:11:36.116", "createdAt" : "2026-06-13T10:11:36.116", "lastUpdated" : "2026-06-15T02:53:02.052", "ingestTimestamp" : "2026-06-13T10:11:36.116", "mongoId" : "69fe94fe4c40e2acd11218a6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10414715/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Meeting notes", "Action item tracking", "Process documentation", "Data organization", "Problem-solving", "Program coordination", "Cross-functional collaboration", "Operational execution", "Program management", "Project coordination", "Operations support", "Process improvement", "Data analysis", "Project support", "Task management", "Timeline tracking", "Risk flagging", "Documentation maintenance", "Customer service operations", "Audio storytelling", "Asana", "JIRA", "Smartsheet" ], "skillCount" : 23, "jobCategory" : "project-management", "dataQualityScore" : 0.8888889, "_score" : 536.29016, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69fda4e34c40e2acd1b997bd", "title" : "CS Delivery Station Liaison", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Customer Service, fulfillment ops", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level CS Delivery Station Liaison in Adelaide, Australia, adjusted for the e-commerce industry and Amazon's company size." }, "location" : "Adelaide, South Australia, AUS", "locations" : [ "Adelaide, South Australia, AUS" ], "timestamp" : "2026-06-15T02:49:57.675", "fingerprint" : "584a4eeccb34e077e1041d5d69d5f584bd5753c886a2eef162c1e6c521585413", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413415/apply", "externalId" : "f59e15db-c9b6-4d6e-9e60-ec87f4a69f96", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Adelaide", "state" : "South Australia", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-34.9281805,138.5999312" } ], "locationText" : "Adelaide, South Australia, Australia", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent", "coreResponsibilities" : "Connect customers with experts, Provide in station real-time support, Ensure customers receive packages on time, Communicate with customers directly in-person, Communicate with customers via phone, Communicate with customers via email, Empathize with customer needs, Prioritize customer needs, Uphold company values, Respect every customer, Resolve customer issues, Set appropriate expectations with customers, Understand customer issues, Respond appropriately to customer issues, Compose grammatically correct written responses, Compose concise written responses, Compose accurate written responses, Approach problems logically, Use good judgment, Make quick decisions on behalf of customer, Make effective decisions on behalf of customer, Inform delivery partners about rescheduling, Resolve delivery issues straight away", "teamCollaboration" : "Work with warehouse associates; Work with delivery partners; Work with customers", "problemSolvingSkills" : "Problem solving", "qualificationsBasic" : "High school or equivalent", "qualificationsPreferred" : "Speak, write, and read fluently in English", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised and making sure we put smiles on customer’s faces. Key job responsibilities Connect customers with experts who can provide them the most accurate and up-to-date information about their packages Communicating with customers directly in-person, in addition to communicating via phone and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues that customers present Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full-Time (40+ hours per week) schedule A day in the life You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. About the team Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen. Basic Qualifications: - High school or equivalent Preferred Qualifications: - Speak, write, and read fluently in English Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "CS Delivery Station Liaison at Amazon Commercial Services Pty Ltd. Connect customers with experts. Provide in station real-time support", "postedDate" : "2026-06-13T04:23:57.768", "createdAt" : "2026-06-13T04:23:57.768", "lastUpdated" : "2026-06-15T02:49:57.675", "ingestTimestamp" : "2026-06-13T04:23:57.768", "mongoId" : "69fda4e34c40e2acd1b997bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413415/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "customer-service", "dataQualityScore" : 0.7777778, "_score" : 534.68585, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30667af292fd229cfb21ea", "title" : "Engineering Manager, Mapping Platform", "company" : "Nuitée", "industry" : "Technology", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Technology industry in Barcelona, Spain, adjusted for seniority and full-time employment." }, "location" : "Europe", "locations" : [ "Europe" ], "timestamp" : "2026-06-16T10:10:22.774", "fingerprint" : "8ed734782a3d33366bce31365ecc2b15cd6e899d5c0fb36497b5813e443cc1c6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nuitee/jobs/4897709101", "externalId" : "4897709101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" }, { "city" : "Palma", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "39.5695818,2.6500745" }, { "city" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.3493795,-6.2605593" }, { "city" : "Casablanca", "country" : "Morocco", "continent" : "af", "source" : "llm", "workMode" : "hybrid", "geo" : "33.5945144,-7.6200284" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Barcelona, Spain; Palma, Spain; Dublin, Ireland; Casablanca, Morocco", "experienceLevel" : "Manager", "technicalSkills" : "ML, Data", "professionalSkills" : [ "System design", "Data flows", "Architecture" ], "hardSkillsList" : [ "Matching", "Deduplication", "Data quality", "Entity resolution", "Classification", "Content enrichment", "Data automation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Matching", "level" : "intermediate" }, { "name" : "Deduplication", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Entity resolution", "level" : "intermediate" }, { "name" : "Classification", "level" : "intermediate" }, { "name" : "Content enrichment", "level" : "intermediate" }, { "name" : "Data automation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "coreResponsibilities" : "Own the mapping platform, Lead the team, Modernise systems, Modernise workflows, Build operating model, Turn fragmented data into inventory, Improve mapping quality, Reduce manual work, Reduce operational bottlenecks", "teamCollaboration" : "Engineering; Data/ML; Mapping operations", "domainKnowledge" : "Hotel inventory; Supplier data; Travel industry; API backbone; Travel ecosystem; Hotel mapping; Room mapping; Content mapping; Inventory quality; Cloud-native architecture; Distributed systems", "domainList" : [ "hotel-inventory", "supplier-data", "travel-industry", "api-backbone", "travel-ecosystem", "hotel-mapping", "room-mapping", "content-mapping", "inventory-quality", "cloud-native-architecture", "distributed-systems" ], "domainSpecificKnowledge" : [ "Hotel inventory", "Supplier data", "Travel industry", "API backbone", "Travel ecosystem", "Hotel mapping", "Room mapping", "Content mapping", "Inventory quality", "Cloud-native architecture", "Distributed systems" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Improve mapping quality at scale; Connect technical work to conversion; Connect technical work to supply quality; Connect technical work to customer experience; Connect technical work to revenue", "qualificationsBasic" : "Software engineering background, Computer science background, Understand backend systems, Understand data systems, Understand platform systems, Understand infrastructure systems, Led teams on data-heavy products, Mentor engineers, Raise technical bar", "qualificationsPreferred" : "Experience with matching, Experience with entity resolution, Experience with search, Experience with ranking, Experience with recommendations, Experience with classification, Experience with content enrichment, Experience with catalog quality, Experience with data quality automation, Experience with production ML systems, Experience with production data systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. About the role Remote in EU, or hybrid in Barcelona, Palma, Dublin, or Casablanca. This is an Engineering Manager role for someone who wants to stay close to hard technical and data problems. Nuitée is hiring an Engineering Manager to own the mapping platform that turns messy global hotel supply into accurate, trusted, sellable inventory. You’ll lead a business-critical domain where matching, deduplication, content enrichment, automation, and ML directly affect whether hotel inventory can be searched, trusted, booked, and sold. Every supplier describes the hotel world differently. The same hotel can appear under different IDs. Room types can be named and structured differently. Content can be incomplete, duplicated, mismatched, or attached to the wrong hotel or room. Cupid is our internal mapping platform. It covers hotel mapping, room mapping, content mapping, and the operational workflows that keep inventory quality high at scale. Your role is to lead the team behind it, modernise the systems and workflows, and build a clearer operating model across engineering, data/ML, and mapping operations. A good way to think of it is: you turn fragmented supplier data into reliable inventory that customers can search, trust, book, and sell. What makes it interesting for you You own a hard, specific domain at the core of hotel inventory quality You stay close to technical decisions, architecture, data flows, and tradeoffs You work on production ML problems around matching, classification, enrichment, automation, and data quality You modernise a mature platform with real room to improve the systems, workflows, and team structure Your work connects directly to conversion, supply quality, customer experience, and revenue This is a high-ownership role with high expectations, and it comes with meaningful equity in the company. Nuitée was already profitable before raising a $48M Series A led by Accel, and has grown 10x since 2022. If you help build the next phase of Nuitée, we want you to share meaningfully in the value you create. The kind of problems you’ll work on How do we match the same hotel or room when different suppliers describe it differently? How do we make images, descriptions, amenities, and other content more accurate and useful? How do we use automation and ML to improve mapping quality while keeping systems explainable and operable? How do we reduce manual work and operational bottlenecks while keeping quality high? How do we create one clear operating model across engineering, data/ML, and mapping operations? This role fits if you have experience as an Engineering Manager or senior technical engineering leader have a strong software engineering / computer science background understand backend, data, platform, and infrastructure systems have led teams working on complex data-heavy products can mentor engineers and raise the technical bar in a relatively junior team can connect technical work to user value, quality, and commercial outcomes are structured, pragmatic, and analytical Experience with matching, entity resolution, search, ranking, recommendations, classification, content enrichment, catalog quality, data quality automation, or production ML/data systems would be especially relevant. Nuitée is fast-moving, low on process, and high on ownership. That suits you if you like pace, responsibility, technical complexity, and building structure without slowing things down. If that resonates, we’d love to hear from you. You can apply with your LinkedIn profile or CV. The process is straightforward and typically takes 2 to 3 weeks. Why Nuitee? At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it. Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale. World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally. Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions. By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you. By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.", "summaryDescription" : "Engineering Manager, Mapping Platform at Nuitée. Own the mapping platform. Lead the team", "postedDate" : "2026-06-15T23:28:40.444", "createdAt" : "2026-06-15T23:28:40.444", "lastUpdated" : "2026-06-16T10:10:22.774", "ingestTimestamp" : "2026-06-15T23:28:40.444", "mongoId" : "6a30667af292fd229cfb21ea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Matching", "Deduplication", "Data quality", "Entity resolution", "Classification", "Content enrichment", "Data automation", "Leadership", "System design", "Data flows", "Architecture", "Hotel inventory", "Supplier data", "Travel industry", "API backbone", "Travel ecosystem", "Hotel mapping", "Room mapping", "Content mapping", "Inventory quality", "Cloud-native architecture", "Distributed systems" ], "skillCount" : 22, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 534.08527, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706957fc9a711f0f6ed27", "title" : "CS Delivery Station Liaison, DSL", "company" : "Amazon Road Transport Spain, S.L.U.", "industry" : "Fulfillment Associate, Fulfillment Center, fulfillment ops", "salary" : { "min" : 28500.0, "max" : 37500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Mid-seniority Logistics roles in Murcia, Spain, adjusted for industry and company size." }, "location" : "Murcia, Murcia Region, ESP", "locations" : [ "Murcia, Murcia Region, ESP" ], "timestamp" : "2026-06-15T04:53:21.878", "fingerprint" : "c2ffe25d051e6f1c8e3b93a3c546e5eca358b4a3ff91dc96dca04317b9426d48", "source" : "amazon", "language" : "es", "applyUrl" : "https://account.amazon.com/jobs/3070592/apply", "externalId" : "5d9dd9af-04e8-4c0b-bc19-8b070c353d4b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Murcia", "state" : "Murcia Region", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "37.9347521,-1.1131029" } ], "locationText" : "Murcia, Murcia Region, Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Resolución de problemas", "Colaboración con transportistas" ], "hardSkillsList" : [ "Resolución de problemas" ], "hardSkills" : [ { "name" : "Resolución de problemas", "level" : "intermediate" } ], "majorSkills" : "Atención al cliente, Logística, Gestión de entregas", "majorSkillsList" : [ "Atención al cliente", "Logística", "Gestión de entregas" ], "coreResponsibilities" : "Llamar a los clientes, Examinar y resolver problemas de envío/entrega, Colaborar con servicios logísticos, Colaborar con transportistas, Llevar registro diario, semanal y mensual, Seguir procedimientos operativos estándar, Proteger datos de clientes, Colaborar con actividades de comunicación interna, Contribuir a mejora continua, Contribuir a programas de participación internos, Informar a socios transportistas, Resolver problemas de entrega", "teamCollaboration" : "Servicios logísticos de Amazon; Transportistas asociados; Personal técnico; Personal de reparto; Miembros de los equipos; Socios de puntos de entrega; Diversos equipos de Amazon", "domainKnowledge" : "Sistema logístico de Amazon; Cadena logística de Amazon; Conexiones de entrega; Almacenes locales; Proceso de última fase", "domainList" : [ "sistema-logistico-de-amazon", "cadena-logistica-de-amazon", "conexiones-de-entrega", "almacenes-locales", "proceso-de-ultima-fase" ], "domainSpecificKnowledge" : [ "Sistema logístico de Amazon", "Cadena logística de Amazon", "Conexiones de entrega", "Almacenes locales", "Proceso de última fase" ], "innovationCreativity" : "Mejora continua", "problemSolvingSkills" : "Resolución de problemas de envío/entrega; Resolver problemas de entrega", "outcomesObjectives" : "Garantizar que las entregas pendientes se puedan realizar; Procesar consultas de clientes de manera adecuada; Hacer llegar los paquetes a clientes", "qualificationsBasic" : "Experiencia en gestión de consultas de clientes, Experiencia previa en soporte administrativo, Experiencia relevante en resolución de problemas, Nivel avanzado de español", "qualificationsPreferred" : "Experiencia previa en comunicación con miembros del equipo en puestos sénior, Experiencia laboral en entornos dinámicos, Nivel intermedio alto de inglés", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Incluso los procesos más eficientes tienen que estar preparados para cualquier imprevisto. Los agentes de atención al cliente del servicio de entregas están en contacto directo con nuestros clientes y es su deber garantizar que las entregas pendientes se puedan realizar y que las consultas de los clientes se procesen de manera adecuada. No importa cuáles son las necesidades del cliente, tu habilidad para responder, cubrirlas con rapidez y adoptar soluciones permitirá que esta parte vital de las operaciones de Amazon funcione a la perfección. Key job responsibilities - Llamar a los clientes. - Examinar y resolver los problemas de envío/entrega, y colaborar con los servicios logísticos de Amazon y los transportistas asociados cuando sea necesario. - Llevar un registro diario, semanal y mensual del estado de las consultas de los clientes. - Seguir los procedimientos operativos estándar y proteger los datos de los clientes. - Colaborar con las actividades de comunicación interna, por ejemplo, a través de presentaciones y contribuyendo a la mejora continua y a los programas de participación internos. A day in the life Trabajarás en uno de nuestros almacenes de reparto, donde opera el sistema logístico de Amazon. Mientras se despachan y entregan los pedidos, permanecerás en contacto continuo con nuestro almacén, el personal técnico, de reparto y los clientes cuando necesiten ayuda. Cuando un cliente necesite reprogramar una entrega, tú informarás a nuestros socios transportistas. Cuando identifiques un problema de entrega, te pondrás manos a la obra para resolverlo de inmediato, para que nuestros clientes disfruten siempre de una gran experiencia sin tener que ponerse en contacto con Amazon. Al trabajar en la cadena logística de Amazon, adquirirás los conocimientos logísticos y de atención al cliente que distinguen a la empresa. Estarás en contacto con nuestros clientes a diario. Aprovecharás todo lo que sabes sobre nuestra cadena de suministro y tu conocimiento sobre las conexiones de entrega y los almacenes locales. El equipo DSL cubre todos los días de la semana en la franja horaria de 10:00-18:30. About the team Nuestro equipo de enlace de servicios de entrega (DSL) ayuda a los clientes en la última fase del proceso. Nuestro objetivo final es hacer llegar los paquetes a nuestros clientes cuando se producen errores o entregas fallidas. Nuestro equipo ayuda con acciones como programar una nueva entrega en el mismo día o investigar aquellos casos en los que los conductores no son capaces de encontrar una dirección. Trabajamos en centros de distribución de todo el mundo, lo que nos permite colaborar estrechamente con los miembros de los equipos y socios de los puntos de entrega. Los agentes de DSL tienen experiencia tanto en atención al cliente como en logística y colaboran con diversos equipos de Amazon. Algunos también desempeñamos labores de gerencia y brindamos apoyo a diferentes regiones y países. Trabajamos conjuntamente con un mismo objetivo: hacer llegar los paquetes a manos de los clientes. Basic Qualifications: - Experiencia en la gestión de consultas de clientes por teléfono y correo electrónico. - Experiencia previa en un puesto de soporte administrativo que implique la colaboración con equipos internos o externos. - Experiencia relevante en la resolución de problemas, ya tengan que ver con consultas de clientes o con problemas relacionados con los procesos internos. - Nivel avanzado de español. Preferred Qualifications: - Experiencia previa en la comunicación con miembros del equipo en puestos sénior. - Experiencia laboral en entornos dinámicos. - Nivel intermedio alto de inglés. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "CS Delivery Station Liaison, DSL at Amazon Road Transport Spain, S.L.U.. Skills: Atención al cliente, Logística, Gestión de entregas. Llamar a los clientes. Examinar y resolver problemas de envío/entrega", "postedDate" : "2026-06-14T01:44:35.048", "createdAt" : "2026-06-14T01:44:35.048", "lastUpdated" : "2026-06-15T04:53:21.878", "ingestTimestamp" : "2026-06-14T01:44:35.048", "mongoId" : "68b706957fc9a711f0f6ed27", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3070592/apply", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Resolución de problemas", "Atención al cliente", "Logística", "Gestión de entregas", "Colaboración con transportistas", "Sistema logístico de Amazon", "Cadena logística de Amazon", "Conexiones de entrega", "Almacenes locales", "Proceso de última fase" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 527.95844, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc34474d8ee00a0a08df9", "title" : "Director of Customer Success Management", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 190000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T01:07:42.709", "fingerprint" : "99940c58913402e0b354b841536022e662446e43dc8a74933eb425c32256eac7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/f4e612eb-0df9-4374-a092-89d85e0f9ef6/application", "externalId" : "f4e612eb-0df9-4374-a092-89d85e0f9ef6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 514.77264, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a660774d8ee00a062b96f", "title" : "Service Delivery Manager - Enterprise, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 100000.0, "max" : 188000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "certifications" : [ "Certified Wireless Network Administrator (CWNA)" ], "timestamp" : "2026-06-15T07:48:47.221", "fingerprint" : "b609d42a0270c737274bfc9f9e7193eeb59b085a07a5e36567fad14ca1c9b4b3", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443419/apply", "externalId" : "cdaf0674-630e-47c4-8122-c7cc7bb0d93f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Salesforce Service Cloud, Jira, Confluence", "professionalSkills" : [ "Customer support operations", "Enterprise support", "Technical support", "Customer operations", "Managed network" ], "hardSkillsList" : [ "Case management", "Issue resolution", "Capacity planning", "Incident management", "Root cause analysis" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Case management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Capacity planning", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Enterprise support, Customer experience, Operational excellence", "majorSkillsList" : [ "Enterprise support", "Customer experience", "Operational excellence" ], "coreResponsibilities" : "Provide tactical management, Provide strategic management, Lead Enterprise Support Specialists, Lead Enterprise Support Engineers, Establish team goals, Adjust team performance expectations, Monitor team productivity, Monitor SLAs, Monitor CSAT, Monitor NPS, Monitor backlog health, Monitor operational KPIs, Lead recruitment efforts, Attract talent, Hire talent, Establish onboarding plans, Share onboarding plans, Create culture of accountability, Create culture of ownership, Oversee case management, Oversee escalations, Oversee issue resolution, Ensure adherence to workflows, Ensure adherence to SLAs, Ensure adherence to communication standards, Partner with Workforce Management, Ensure coverage, Ensure staffing, Ensure capacity planning, Manage escalations during incidents, Drive communication cadences, Ensure accurate documentation, Ensure post-mortems, Build relationships with enterprise, Serve as senior point of contact, Analyze customer sentiment, Analyze feedback, Analyze support trends, Identify risks, Identify opportunities, Partner with Business Development, Deliver seamless handoffs, Deliver proactive engagements, Champion customer needs, Establish process improvement mechanisms, Establish operational excellence mechanisms, Work with Support QA teams, Work with Training teams, Develop support runbooks, Evaluate support runbooks, Develop quality frameworks, Evaluate quality frameworks, Implement improvements, Enhance efficiency, Enhance customer experience, Establish environment for simplifying processes, Establish environment for reducing work, Establish environment for removing defects, Own documentation quality, Own knowledge management", "teamCollaboration" : "Cross-functional partnership; Cross-functional stakeholders; Partner with Product; Partner with Engineering; Partner with Operations; Partner with Business Development", "domainKnowledge" : "Enterprise customer support; Technical support; Customer operations; Managed network", "domainList" : [ "enterprise-customer-support", "technical-support", "customer-operations", "managed-network" ], "domainSpecificKnowledge" : [ "Enterprise customer support", "Technical support", "Customer operations", "Managed network" ], "toolProficiency" : [ "Salesforce Service Cloud", "Jira", "Confluence" ], "communicationSkills" : "Communicate with leadership; Communicate with stakeholders; Communicate with cross-functional teams", "documentationSkills" : "Documentation quality; Knowledge management; Post-mortems", "continuousLearning" : "Continuous learning; Networking certifications", "problemSolvingSkills" : "Problem-solve; Root-cause issues; Drive cross-functional alignment", "qualificationsBasic" : "2+ years people management, Experience communicating with leadership, Experience in fast-paced operations, 5+ years technical support, Manage enterprise customer queues, Experience with support systems", "qualificationsPreferred" : "Experience leading global teams, Experience supporting SaaS products, Experience supporting API-based products, Experience supporting complex products, Networking certifications, Familiarity with WFM programs, Familiarity with QA programs, Familiarity with Training programs, Familiarity with Knowledge Management programs, Background in enterprise onboarding, Background in customer success, Background in incident management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking an experienced Enterprise Support Leader to scale our enterprise customer support operations. This individual will own the performance, processes, and quality of our enterprise support function, ensuring our customers receive fast, consistent, and proactive support across all channels. This role combines operational excellence, people leadership, customer advocacy, and cross-functional partnership to drive world-class enterprise customer experiences. Key job responsibilities Team Leadership & Management - Provide both tactical and strategic management to lead a team of Enterprise Support Specialists/Engineers delivering high-quality technical support - Establish and adjust team goals and performance expectations as this channel continues to evolve - Monitor team productivity, SLAs, CSAT, NPS, backlog health, and operational KPIs. - Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization - Establish, own, and share customized onboarding plans that help new team members learn programs, products, technologies, processes, and role expectations through rapid exposure and skill development - Create a culture of accountability, ownership, and customer obsession. Enterprise Support Operations - Oversee day-to-day enterprise case management, escalations, and critical issue resolution. - Ensure consistent adherence to enterprise workflows, SLAs, and communication standards. - Partner with Workforce Management to ensure coverage, staffing, and capacity planning that align with business needs - Manage escalations during major incidents, drive communication cadences, and ensure accurate documentation and post-mortems. Customer Advocacy & Experience - Build strong relationships with enterprise customers; serve as a senior point of contact for high-severity issues. - Analyze customer sentiment, feedback, and support trends to identify risks and opportunities. - Partner with Business Development to deliver seamless handoffs, proactive engagements, and a cohesive support experience. - Champion enterprise customer needs with Product, Engineering, and Operations. Process & Quality Improvement - Establish process improvement and operational excellence mechanisms that drive scalable improvements - Work with Support QA/Training teams to develop and evaluate enterprise support runbooks, and quality frameworks end-to-end to implement improvements that enhance efficiency and customer experience - Establish an environment that encourages and rewards simplifying processes, reducing repeated work, and removing defects - Own documentation quality and knowledge management for the enterprise support function. A day in the life As the leader of our Enterprise Support team, you will serve as a subject matter expert and strategic manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional stakeholders to drive systemic improvements, and building mechanisms that scale operational excellence across enterprise customer segments. Basic Qualifications: - 2+ years of people management and team development experience - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience working in a fast-paced, rapidly changing operations environment - 5+ years in technical support, enterprise support, customer operations, or similar customer-facing function with a managed network emphasis. - Experience managing enterprise/strategic customer queues with complex technical needs and strict SLAs - Excellent understanding of support systems (Salesforce Service Cloud, Jira, Confluence, or equivalents). - Demonstrated ability to problem-solve, root-cause issues, and drive cross-functional alignment. Preferred Qualifications: - Experience leading global teams - Experience supporting SaaS, API-based, or technically complex products. - Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA)) - Familiarity with WFM, QA, Training, and Knowledge Management programs - Background in enterprise onboarding, customer success, or incident management. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, ID, Boise - 139,100.00 - 188,100.00 USD annually", "summaryDescription" : "Service Delivery Manager - Enterprise, eero CS at Amazon.com Services LLC. Skills: Enterprise support, Customer experience, Operational excellence. Provide tactical management. Provide strategic management", "postedDate" : "2026-06-13T14:39:57.160", "createdAt" : "2026-06-13T14:39:57.160", "lastUpdated" : "2026-06-15T07:48:47.221", "ingestTimestamp" : "2026-06-13T14:39:57.160", "mongoId" : "6a2a660774d8ee00a062b96f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443419/apply", "salaryAnnualMin" : 100000, "salaryAnnualMax" : 188000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Case management", "Issue resolution", "Capacity planning", "Incident management", "Root cause analysis", "Leadership", "Customer obsession", "Enterprise support", "Customer experience", "Operational excellence", "Customer support operations", "Technical support", "Customer operations", "Managed network", "Enterprise customer support", "Certified Wireless Network Administrator (CWNA)", "Salesforce Service Cloud", "Jira", "Confluence" ], "skillCount" : 19, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 509.06567, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305649f292fd229cf26dad", "title" : "CS Delivery Station Liaison, Delivery Station Liaison", "company" : "Amazon Deutschland E10 Transport GmbH", "industry" : "Customer Service, Fulfillment Center, Logistics", "salary" : { "min" : 43000.0, "max" : 58000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Logistics role in Borgstedt, Germany, with adjustments for Amazon's company size and industry." }, "location" : "Borgstedt, Schleswig-Holstein, DEU", "locations" : [ "Borgstedt, Schleswig-Holstein, DEU" ], "timestamp" : "2026-06-16T07:01:32.577", "fingerprint" : "6e219b865c24a19ed50353aa34135d9aa764851b0ba0211ebe5ffdd21329f1a9", "source" : "amazon", "language" : "de", "applyUrl" : "https://account.amazon.jobs/jobs/10448891/apply", "externalId" : "39ec4f62-f1c5-4fdb-8dbf-72f0426d0cca", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Borgstedt", "state" : "Schleswig-Holstein", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.3333048,9.7100898" } ], "locationText" : "Borgstedt, Schleswig-Holstein, Germany", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Kontaktieren von Kund:innen, Untersuchung und Lösung von Lieferproblemen, Führung von Aufzeichnungen über den Status von Kundenanfragen, Einhaltung von Arbeitsanweisungen, Schutz von Kundendaten, Unterstützung bei der internen Kommunikation, Beiträge zu Programmen für die kontinuierliche Verbesserung, Beiträge zu Programmen für das interne Engagement, Kommunizieren mit Logistikzentren, Kommunizieren mit Partnern, Kommunizieren mit Lieferfirmen, Kommunizieren mit Kund:innen, Umplanen von Lieferungen, Benachrichtigen von Lieferpartnern, Lösen von Lieferproblemen", "teamCollaboration" : "Zusammenarbeit mit Logistikteams; Zusammenarbeit mit Lieferpartnern; Interne Kommunikation", "domainKnowledge" : "Lieferketten; Lokale Lieferwege; Lokale Lager", "domainList" : [ "lieferketten", "lokale-lieferwege", "lokale-lager" ], "domainSpecificKnowledge" : [ "Lieferketten", "Lokale Lieferwege", "Lokale Lager" ], "communicationSkills" : "Präsentationen", "problemSolvingSkills" : "Problemlösung", "specialRequirements" : "Präsenz vor Ort erforderlich, Tägliche Arbeitszeit von 11:00 bis 19:15 Uhr, Schichtwechsel von Montag-Freitag, Schichtwechsel von Dienstag- Samstag, 12 Monate befristet", "qualificationsBasic" : "Erfahrung im Umgang mit Kundenanfragen per Telefon und E-Mail, Erfahrung in einer Rolle im administrativen Support, Erfahrung in der Problemlösung in Bezug auf Kundenanfragen, Fortgeschrittene Deutschkenntnisse, Fortgeschrittene Englischkenntnisse", "qualificationsPreferred" : "Erfahrung in der Kommunikation mit Kolleg:innen in Führungspositionen", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Die nachfolgende Stelle ist für 12 Monate befristet mit Aussicht auf Verlängerung. *Für diese Tätigkeit ist eine Präsenz vor Ort erforderlich. Die tägliche Arbeitszeit ist von 11:00 bis 19:15 Uhr (Schichtwechsel von Montag-Freitag; Dienstag- Samstag) Selbst die effizientesten Prozesse erfordern Vorbereitung für den Fall unvorhergesehener Umstände. Die Delivery Station Liaison Agents von Amazon sind direkt mit unseren Kund:innen in Kontakt. Sie sorgen dafür, dass verpasste Lieferungen erfolgreich zugestellt und Kundenanfragen effektiv bearbeitet werden. Was unsere Kund:innen auch brauchen – Du gehst zeitnah auf ihre Anfragen ein und sorgst für ein reibungsloses Kundenerlebnis. Key job responsibilities - Kontaktieren von Kund:innen - Untersuchung und Lösung von Lieferproblemen, falls erforderlich in Zusammenarbeit mit unseren Logistikteams und Lieferpartnern - Führung von täglichen, wöchentlichen und monatlichen Aufzeichnungen über den Status von Kundenanfragen - Einhaltung von Arbeitsanweisungen und Schutz von Kundendaten - Unterstützung bei der internen Kommunikation, einschließlich mit Präsentationen, und Beiträge zu Programmen für die kontinuierliche Verbesserung und das interne Engagement A day in the life Du arbeitest in einem unserer Last-Mile-Verteilzentren, das Amazons modernste Technologien umfasst. Während des Versands und der Lieferung von Bestellungen kommunizierst Du je nach Bedarf mit unseren Logistikzentren sowie unseren Partnern, Lieferfirmen und Kund:innen, wenn sie Hilfe oder Informationen benötigen. Müssen Kund:innen Lieferungen umplanen, benachrichtigst Du unsere Lieferpartner entsprechend. Lieferprobleme, die Dir auffallen, löst Du unverzüglich, damit unsere Kund:innen jedes Mal ein großartiges Erlebnis genießen, ohne Amazon kontaktieren zu müssen. Du arbeitest im Herzen der Logistik von Amazon und entwickelst das erforderliche Fachkönnen in sowohl Logistik als auch ausgezeichnetem Kundenservice, mit dem sich Amazon von anderen abhebt. Du bist tagtäglich mit unseren Kund:innen in Kontakt und nutzt Dein eingehendes Verständnis unserer Lieferketten sowie Deine Kenntnisse lokaler Lieferwege und Lager. Basic Qualifications: - Erfahrung im Umgang mit Kundenanfragen per Telefon und E-Mail - Erfahrung in einer Rolle im administrativen Support, einschließlich Zusammenarbeit mit internen oder externen Teams - Erfahrung in der Problemlösung in Bezug auf Kundenanfragen ebenso wie interne Prozesse - Fortgeschrittene Deutschkenntnisse - Fortgeschrittene Englischkenntnisse Preferred Qualifications: - Erfahrung in der Kommunikation mit Kolleg:innen in Führungspositionen - Berufserfahrung in einem dynamischen Umfeld Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "CS Delivery Station Liaison, Delivery Station Liaison at Amazon Deutschland E10 Transport GmbH. Kontaktieren von Kund:innen. Untersuchung und Lösung von Lieferproblemen", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:59:33.041", "lastUpdated" : "2026-06-16T07:01:32.577", "ingestTimestamp" : "2026-06-15T21:59:33.041", "mongoId" : "6a305649f292fd229cf26dad", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448891/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Lieferketten", "Lokale Lieferwege", "Lokale Lager" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 508.36575, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d72f874d8ee00a0bea578", "title" : "Student Worker (KLM Library- Assesstment)", "company" : "Texas A&M International University", "industry" : "Education", "salary" : { "min" : 8.0, "max" : 8.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Laredo, TX", "locations" : [ "Laredo, TX", "United States of America" ], "timestamp" : "2026-06-15T21:22:02.340", "fingerprint" : "c2df6ff7cfc2b901208ea4eaeedd8456c76cf0d89ad32b36194a308b15591827", "source" : "workday", "language" : "en", "applyUrl" : "https://tamus.wd1.myworkdayjobs.com/TAMIU_Student_Employment/job/Laredo-TX/Student-Worker--KLM-Library--Assesstment-_R-094130", "externalId" : "R-094130", "industryFunction" : { }, "locationPoint" : "-8.08965,-78.9602", "structuredLocations" : [ { "city" : "Laredo", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.5079211,-99.5069834" } ], "locationText" : "Laredo, Texas, United States", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Handle routine office inquiries, Assist in day-to-day maintenance, Perform clerical functions, Answer phones, File documents, Schedule appointments, Organize materials, Complete required training, Submit time sheet biweekly", "problemSolvingSkills" : "Problem analysis; Problem-solving", "specialRequirements" : "On campus, face-to-face interactions, Maintaining a regular schedule of attendance, Some evening and weekend work, Subject to funding and/or need, Criminal history investigation", "qualificationsBasic" : "Enrolled at least half-time, Maintain a TAMIU overall GPA of 2.0, Maintain a TAMIU overall GPA of 3.0, Meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Title** Student Worker (KLM Library- Assesstment) **Agency** Texas A&M International University **Department** Killam Library **Proposed Minimum Salary** $8.00 hourly **Job Location** Laredo, Texas **Job Type** Student Worker **Job Description** **Job Summary** Assist the Killam Library outreach and assessment area with administrative duties. **Essential Duties and Responsibilities** * Handles routine office inquiries from employees and students. * Assists in the day-to-day maintenance and responsibilities of the assigned department. * Responsible for clerical functions including answering phones, filing, scheduling, organizing, etc. * Other related duties as assigned. **Minimum Requirements** * Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates. * Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students. * Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP). **Knowledge, Skills, and Abilities** * Proficiency in use of personal computer workstation with common software applications. * Ability to organize and multitask functions to ensure compliance with deadlines. * Outstanding customer service skills. * Excellent interpersonal relationship and communication skills. * Problem analysis and problem-solving skills. * Ability to learn and use multiple software programs. **Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Other Requirements** * Position requires on campus, face-to-face interactions. * Position requires maintaining a regular schedule of attendance on campus and in the workplace. * Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule. * Promptly complete all required training. * Submit time sheet biweekly. * Some evening and weekend work may be required. * Subject to funding and/or need. **Pay of Rate** : $8.00/hour for up to 19 hours weekly All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.", "summaryDescription" : "Student Worker (KLM Library- Assesstment) at Texas A&M International University. Handle routine office inquiries. 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195000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "HQ: San Francisco", "locations" : [ "HQ: San Francisco" ], "timestamp" : "2026-06-14T21:29:03.622", "fingerprint" : "f22be4323bd84611f2e43ac9933ef0e4f30438e4372ad4d9be79380f2601cf94", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightfield/9f86d67e-44c9-491d-a1ae-777461e288d4/application", "externalId" : "9f86d67e-44c9-491d-a1ae-777461e288d4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AI, LLMs, APIs", "professionalSkills" : [ "Customer Success", "Solutions Engineering", "Technical Consulting", "CS Ops", "Workflow debugging", "Integration issues", "Agent behavior", "Custom object setup", "Health scoring", "Onboarding", "Front-line agent", "Knowledge base", "AI support agent", "Product feedback", "Customer experience", "Revenue function", "Activation", "Retention", "Onboarding", "Activation nudges", "Time-to-value", "Proactive rescues", "Expansion signals", "Consumption-based pricing", "Reporting", "Retention reporting", "Engagement reporting", "Risk reporting", "Expansion reporting", "Product feedback loop" ], "hardSkillsList" : [ "Workflow debugging", "Integration issues", "Agent behavior", "Custom object setup", "Health scoring", "Onboarding", "Front-line agent", "Knowledge base", "AI support agent", "Product feedback", "Customer experience", "Revenue function", "Activation", "Retention", "Onboarding", "Activation nudges", "Time-to-value", "Proactive rescues", "Expansion signals", "Consumption-based pricing", "Reporting", "Retention reporting", "Engagement reporting", "Risk reporting", "Expansion reporting", "Product feedback loop" ], "hardSkills" : [ { "name" : "Workflow debugging", "level" : "intermediate" }, { "name" : "Integration issues", "level" : "intermediate" }, { "name" : "Agent behavior", "level" : "intermediate" }, { "name" : "Custom object setup", "level" : "intermediate" }, { "name" : "Health scoring", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Front-line agent", "level" : "intermediate" }, { "name" : "Knowledge base", "level" : "intermediate" }, { "name" : "AI support agent", "level" : "intermediate" }, { "name" : "Product feedback", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Revenue function", "level" : "intermediate" }, { "name" : "Activation", "level" : "intermediate" }, { "name" : "Retention", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Activation nudges", "level" : "intermediate" }, { "name" : "Time-to-value", "level" : "intermediate" }, { "name" : "Proactive 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Drive deflection up, Keep knowledge base ahead, Build internal tooling, Build health score model, Predict retention, Predict expansion, Drive activation, Drive retention, Deploy automated onboarding, Run proactive rescues, Surface expansion signals, Document playbook, Write SOPs, Write triggers, Write rules of engagement, Build reporting leadership reads, Own product feedback loop", "teamCollaboration" : "Work with engineering; Work with product; Work with customers", "domainKnowledge" : "AI-native CRM; Generative AI; Post-sales function; Customer Success; AI agents; LLMs", "domainList" : [ "ai-native-crm", "generative-ai", "post-sales-function", "customer-success", "ai-agents", "llms" ], "domainSpecificKnowledge" : [ "AI-native CRM", "Generative AI", "Post-sales function", "Customer Success", "AI agents", "LLMs" ], "toolProficiency" : [ "Slack", "Email" ], "documentationSkills" : "Write documentation; Write playbook; Write SOPs; Write rules of engagement; Build reporting", "innovationCreativity" : "Rethinking CRM; Building from first principles", "problemSolvingSkills" : "Resolve technical tickets; Workflow debugging; Integration issues; Agent behavior; Custom object setup; Root cause analysis", "specialRequirements" : "Wednesdays work from home", "outcomesObjectives" : "Keep customers successful; Scale through systems; Define AI-native post-sales; Drive deflection up; Keep knowledge base ahead; Predict retention; Predict expansion; Drive activation; Drive retention; Surface expansion signals", "qualificationsBasic" : "Technical, customer-facing background, Handle real ticket volume, Write scripts, Hit APIs, Debug integrations", "qualificationsPreferred" : "Built on LLMs, Built AI agents, Owned support solo", "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT LIGHTFIELD Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We’re rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We’re building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue, and our founders previously built Tome, a generative AI presentation product used by over 25 million people. Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. ABOUT THE ROLE We've shipped a product founders love. Nearly 2,000 companies have signed up since our November launch. And our customers build inside Lightfield: writing skills, designing automations, wiring our workflows into how they operate. That changes what support has to be. Every Support and Customer Success team in software wants the same thing: keep customers successful as they scale, without adding a body for every cohort. Most can't get there. They bolt AI onto tools built for manual work, and the seams show. Lightfield starts from the other end. The product is the AI engine, the same one our customers use to run their own go-to-market. So we can build what almost no one can: a post-sales function that's AI-native from the ground up, running on the product itself. We're hiring our first CS Engineer to build it. In the near term, you own Support and Customer Success outright. You're in the queue every day handling real tickets, and you build the systems that make it better: - Health scoring that flags risk before a renewal slips - Onboarding that runs itself - A front-line agent that handles the first wave of questions - A knowledge base as the single source of truth, written for AI agents first Every issue you resolve teaches the system, so the next one is easier. You scale through systems, not headcount. Support is also the front edge of the customer experience. Done well, it's why customers stay and expand, which puts this role closer to revenue than a typical support seat. The bigger prize is the function itself. You define what AI-native post-sales looks like in production. Get it right and it becomes the model Lightfield scales on. This is a founding individual-contributor role. You own the work yourself today, with a clear path to leading the function and its team as it grows. You report to the Head of Customer Success and work with engineering, product, and customers every day. WHAT YOU'LL DO Own support, end to end - Own the inbound queue across Slack and email, including response time and resolution quality - Set and hold SLAs, triage, and define escalation criteria - Resolve technical tickets yourself: workflow debugging, integration issues, agent behavior, custom object setup - Turn recurring tickets into documentation Build the system that scales it - Stand up the AI support agent and drive deflection up - Keep the knowledge base ahead of the product, so the agent answers without you - Build internal tooling for what customers can't self-serve yet. Engineering absorbs it over time, so you build what's needed now - Build the health score model around a north-star metric that predicts retention and expansion Drive activation and retention - Deploy automated onboarding for every new customer: in-product education, activation nudges, time-to-value sequences - Run proactive rescues on at-risk accounts - Surface expansion signals. With consumption-based pricing, this is a revenue function Document it and close the loop - Write the Support and CS playbook: SOPs, triggers, rules of engagement - Build the reporting leadership reads: retention, engagement, risk, expansion - Own the product feedback loop. You see what's breaking first, and engineering needs it from you WHAT WE'RE LOOKING FOR This role is hands-on. You live in the support queue and build the systems that make it smaller. The best person for it wants both. - A technical, customer-facing background: support engineering, solutions engineering, CS Ops, or technical consulting. The reps matter more than the years - You're good in the weeds. You'll handle real ticket volume yourself, from workflow debugging to integration issues, and you like that part of the job - You build as you go. You turn recurring issues into docs, automation, and tooling, so the queue gets lighter over time - Technical depth: you write scripts, hit APIs, and debug integrations without waiting on engineering - You're comfortable on a call with a technical founder, and you pick up new tools fast - Bonus: you've built on LLMs and AI agents, or owned support solo before BENEFITS & PERKS - Competitive salary - Meaningful early equity - Health insurance (medical, dental, vision) - 3 weeks of PTO - 11 paid company holidays + we enjoy a winter holiday break - 3 months of paid family leave - Wednesdays work from home - Regular team dinners, events, offsites, and retreats - 401k plan - Other perks include: commuter and lunch stipend", "summaryDescription" : "Founding CS Engineer at Lightfield. Skills: AI-native CRM, Customer Success, AI support agent. Own support, end to end. Own inbound queue", "postedDate" : "2026-06-11T19:45:08.479", "createdAt" : "2026-06-11T19:45:08.479", "lastUpdated" : "2026-06-14T21:29:03.622", "ingestTimestamp" : "2026-06-11T19:45:08.479", "mongoId" : "6a2a712474d8ee00a06486cc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryAnnualMax" : 195000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Workflow debugging", "Integration issues", "Agent behavior", "Custom object setup", "Health scoring", "Onboarding", "Front-line agent", "Knowledge base", "AI support agent", "Product feedback", "Customer experience", "Revenue function", "Activation", "Retention", "Activation nudges", "Time-to-value", "Proactive rescues", "Expansion signals", "Consumption-based pricing", "Reporting", "Retention reporting", "Engagement reporting", "Risk reporting", "Expansion reporting", "Product feedback loop", "AI-native CRM", "Customer Success", "Solutions Engineering", "Technical Consulting", "CS Ops", "Generative AI", "Post-sales function", "AI agents", "LLMs", "Slack", "Email" ], "skillCount" : 36, "jobCategory" : "marketing", "jobSubcategory" : "gtm", "dataQualityScore" : 0.8888889, "_score" : 505.422, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c7c3774d8ee00a094cc50", "title" : "CS QA Manager (상담 품질 관리)", "company" : "Toss", "industry" : "FinTech", "salary" : { "min" : 7.5E7, "max" : 1.1E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level CS QA Manager in Seoul, South Korea, adjusted for the FinTech industry and company size." }, "location" : "Seoul, Seoul, South Korea", "locations" : [ "Seoul", "Seoul", "South Korea" ], "certifications" : [ "Call center QA certification" ], "timestamp" : "2026-06-15T04:53:56.473", "fingerprint" : "693594fd8f24ea60d075387adddfbe4610a5f8832c79878c32747f2681c5277d", "source" : "greenhouse", "language" : "ko", "applyUrl" : "https://toss.im/career/job-detail?gh_jid=7771456003", "externalId" : "7771456003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "state" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5534363,126.9697994" } ], "locationText" : "Seoul, Seoul, South Korea", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis", "Report writing" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Report writing", "level" : "intermediate" } ], "majorSkills" : "QA evaluation, Data analysis, Quality improvement", "majorSkillsList" : [ "QA evaluation", "Data analysis", "Quality improvement" ], "coreResponsibilities" : "Design QA evaluation criteria, Improve QA evaluation criteria, Design evaluation tables, Coordinate evaluator consistency, Conduct regular QA evaluations, Evaluate call/chat samples, Monitor mis-information, Monitor compliance risks, Analyze quality results, Derive error patterns, Write quality reports, Share quality reports, Provide improvement input, Deliver analysis to education, Link curriculum improvement, Provide individual data", "teamCollaboration" : "Customer Hero collaboration; Education team collaboration; Lead coaching support", "domainKnowledge" : "Financial services; Securities trading; Fintech", "domainList" : [ "financial-services", "securities-trading", "fintech" ], "domainSpecificKnowledge" : [ "Financial services", "Securities trading", "Fintech" ], "toolProficiency" : [ "Excel", "Spreadsheets" ], "problemSolvingSkills" : "Root cause analysis; Error pattern analysis", "qualificationsBasic" : "3+ years CS QA experience, Analyze and report data, Perform call/chat evaluations, Design and operate QA, Excel/spreadsheet intermediate+", "qualificationsPreferred" : "Financial/securities/fintech QA, BPO environment QA, SLA-based QA operation, Link QA results to education, Call center QA certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "합류하게 될 포지션에 대해 알려드려요 토스씨엑스는 '토스'를 운영하는 비바리퍼블리카의 금융 상담 전문 계열사예요. 금융 상담부터 지식서비스 기반의 운영성 업무까지, 약 500명의 동료가 함께 만들어가고 있어요. 토스증권 전담팀은 토스 앱과 웹을 통해 이뤄지는 국내외 주식 거래 전반의 상담을 담당하고 있어요. 전화·채팅·홈페이지·이메일 등 다양한 채널을 통해 고객과 소통하며, Customer Hero(고객 상담)를 비롯해 교육 코치, QA 매니저, 모니터링 담당자가 함께 협업하며 상담 품질을 고도화해 나가고 있어요. 합류하시면 함께 할 업무예요 QA 평가 기준안 설계 및 주기적 개선 - 상담 유형·난이도별 평가표 설계해요. - 평가자 간 일관성 확보를 위한 평가자 간 일관성 조율(귀맞춤)을 정기적으로 운영해요. 상담사 대상 정기 QA 평가 진행 - 콜·채팅 샘플링 청취 및 평가를 수행해요. - 오안내·컴플라이언스 리스크 항목을 집중 모니터링해요. 개인별·영역별 품질 결과 분석 및 리포트 작성 - 취약 상담 유형 및 반복 오류 패턴을 도출해요. - 정기 품질 현황 보고서 작성 및 내부 공유가 필요해요. 평가 결과 기반 개선 인풋 제공 - 분석 결과를 교육팀에 전달해 커리큘럼 개선을 연계해요. - 리드의 코칭 활동을 지원하기 위한 개인별 평가 데이터를 제공해요. 이런 분과 함께하고 싶어요 3년 이상 5년 이하의 콜센터/CS QA 실무 경력이 있는 분을 찾고 있어요. 평가 데이터 분석 및 리포트 작성이 가능한 분을 찾고 있어요. 콜·채팅 청취 기반 평가를 직접 수행한 경험이 필요해요. QA 평가표 설계 및 운영을 직접 맡아본 경험이 필요해요. Excel 또는 스프레드시트를 중급 이상 활용할 수 있어야 해요. 금융·증권·핀테크 도메인 콜센터에서 QA 경험이 있다면 좋아요. 위탁사(BPO) 환경 또는 SLA 기반 QA 운영 경험이 있다면 좋아요. 평가 결과와 교육 개선 프로세스를 연계한 경험이 있다면 더욱 좋아요. 콜센터 QA(상담품질)관리사 자격증을 보유하고 있다면 더욱 좋아요. 이력서는 이렇게 작성하시는 걸 추천해요 QA 평가를 직접 수행한 경험을 구체적으로 작성해 주세요. 평가 대상 규모(상담사 수), 월 평가 건수, 주요 평가 항목 등을 함께 적어주시면 좋아요. 평가 기준안을 직접 설계하거나 개선한 경험이 있다면, 어떤 문제를 어떻게 해결했는지 중심으로 서술해 주세요. 분석 결과를 바탕으로 실제 품질 개선이 이뤄진 사례가 있다면 꼭 포함해 주세요. 수치로 보여주실 수 있다면 더욱 좋아요. 금융·증권 도메인 경험이 있다면 담당했던 상품 범위와 주요 상담 유형도 명시해 주세요. 꼭 확인해 주세요 신도림 본사에서 근무하는 포지션이에요. (신도림역 디큐브시티) 이력서 및 제출 서류에 허위 사실이 발견되거나 근무 이력 중 징계사항이 확인될 경우 채용이 취소될 수 있어요. 토스씨엑스 내규에 따라 채용금지자 또는 결격사유 해당자는 채용이 취소 될 수 있어요. 토스씨엑스로의 합류 여정 서류접수 > 직무 인터뷰 > 문화적합성 인터뷰 > 레퍼런스 체크 > 처우 협의 > 최종합격 및 입사 함께할 동료를 위한 한 마디 \"토스씨엑스만의 상담 품질 기준, 직접 만들고 고도화할 수 있어요.\" - 모든 Customer Hero가 고객의 문제를 해결하고 진심 어린 만족감을 드리는 경험, 그 출발점은 탄탄한 상담 품질 기준이에요. 평가와 분석을 통해 상담 품질을 함께 만들어가는 파트너로서, 고객 경험과 커리어를 함께 성장시키고 싶은 분이라면 지원해 주세요.", "summaryDescription" : "CS QA Manager (상담 품질 관리) at Toss. Skills: QA evaluation, Data analysis, Quality improvement. Design QA evaluation criteria. Improve QA evaluation criteria", "postedDate" : "2026-06-14T03:15:42.283", "createdAt" : "2026-06-14T03:15:42.283", "lastUpdated" : "2026-06-15T04:53:56.473", "ingestTimestamp" : "2026-06-14T03:15:42.283", "mongoId" : "6a2c7c3774d8ee00a094cc50", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Report writing", "QA evaluation", "Quality improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Financial services", "Securities trading", "Fintech", "Call center QA certification", "Excel", "Spreadsheets" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 504.64304, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68da74d8ee00a0904fe7", "title" : "Werkstudent:in Customer Success (x/f/m)", "company" : "Doctolib", "industry" : "Operations", "salary" : { "min" : 14.0, "max" : 15.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Berlin HQ", "locations" : [ "Berlin HQ" ], "timestamp" : "2026-06-16T04:50:31.700", "fingerprint" : "2a9505ea7777fc1bb16a9ce1b7a334ab4824528ec211e1a7564eb0483b98608b", "source" : "ashby", "language" : "de", "applyUrl" : "https://jobs.ashbyhq.com/doctolib/8653d8e8-4ad0-4831-ace0-3cc6f8e835f7/application", "externalId" : "8653d8e8-4ad0-4831-ace0-3cc6f8e835f7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "INTERNSHIP", "technicalSkills" : "Salesforce", "professionalSkills" : [ "Process optimization", "Information flow", "Administrative processes" ], "hardSkillsList" : [ "Ticket processing" ], "hardSkills" : [ { "name" : "Ticket processing", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Customer Journey, Customer relationships", "majorSkillsList" : [ "Customer Success", "Customer Journey", "Customer relationships" ], "coreResponsibilities" : "Coordinate internal tasks, Distribute incoming requests, Ensure information flow, Contact customers in writing, Contact customers by phone, Process customer inquiries, Accompany structural changes, Inform about product updates, Inform about additional offers, Support team with administrative processes, Support team lead with administrative processes, Ensure smooth daily operations, Actively participate in projects, Support internal process optimization, Support documentation, Prepare learning content", "teamCollaboration" : "Work with customers; Work with team", "domainKnowledge" : "Digitalization in healthcare; SaaS customer journey", "domainList" : [ "digitalization-in-healthcare", "saas-customer-journey" ], "domainSpecificKnowledge" : [ "Digitalization in healthcare", "SaaS customer journey" ], "toolProficiency" : [ "CRM", "Salesforce" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document learning content", "continuousLearning" : "Internal training programs; Customer Success organization; Customer Journey analysis; Process analysis; CRM system usage; Building customer relationships; Securing customer satisfaction", "problemSolvingSkills" : "Solution-oriented work", "qualificationsBasic" : "Immatriculated in full-time higher education", "qualificationsPreferred" : "Previous customer support experience, Previous sales experience, Experience in SaaS company, Experience in healthcare sector", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "GEMEINSAM GESTALTEN WIR DIE GESUNDHEITSVERSORGUNG DER ZUKUNFT Doctolib sucht Dich als Werkstudent:in im Bereich Customer Success für unseren Standort in Berlin. Das Customer Success Team bei Doctolib ist verantwortlich für die allgemeine Kundenzufriedenheit und eine langfristig erfolgreiche Zusammenarbeit mit kleinen bis mittelgroßen Praxen. Wir begleiten unsere Kund:innen im Alltag, unterstützen sie bei der optimalen Nutzung unserer digitalen Lösungen und stehen ihnen bei Fragen oder Herausforderungen zuverlässig zur Seite. Wir tragen dazu bei, dass Praxen das volle Potenzial von Doctolib ausschöpfen können und so gemeinsam mit uns die Zukunft des Gesundheitswesens gestalten. DEINE AUFGABEN Als Werkstudent:in unterstützt Du uns dabei in folgenden Aufgabenbereichen: - Du koordinierst interne Aufgaben, indem du eingehende Anfragen auf das Team verteilst und für einen guten Informationsfluss sorgst - Du stehst im direkten Kontakt mit unseren Kund:innen – sowohl schriftlich als auch telefonisch – bearbeitest deren Anliegen, begleitest strukturelle Änderungen und informierst proaktiv über Produktneuheiten oder zusätzliche Angebote - Du unterstützt das Team und die Teamleitung bei administrativen Prozessen und sorgst dafür, dass der Arbeitsalltag reibungslos läuft - Du bringst dich aktiv in Projekte zur internen Prozessoptimierung ein und unterstützt bei der Dokumentation sowie Aufbereitung von Lerninhalten für das Team WÄHREND DEINER TÄTIGKEIT BEI UNS WIRST DU LERNEN: - Den Aufbau einer Customer Success Organisation kennenlernen und Verständnis für die Customer Journey von Kunden im SaaS-Umfeld entwickeln - Lernen, Prozesse zu analysieren und fundierte Kenntnisse im Umgang mit der Bearbeitung von Tickets im CRM-System Salesforce erwerben - Verständnis entwickeln, wie nachhaltige Kundenbeziehungen aufgebaut und Kundenzufriedenheit langfristig gesichert werden DEIN PROFIL Du bist der festen Überzeugung, dass Du genau das mitbringst, was es für die Position braucht? Dann ermutigen wir Dich, Dich zu bewerben. Selbst wenn Du nicht jede Anforderung erfüllst, bist Du vielleicht genau die/der richtige zukünftige Doctoliber:in für diese oder andere Stellen! UM TEIL UNSERES TEAMS ZU WERDEN, BRINGST DU FOLGENDES MIT: - Du bist in Vollzeit an einer Hochschule immatrikuliert - Du interessierst Dich für den Bereich Digitalisierung, insbesondere im Gesundheitswesen, und bringst Deine kommunikative Art gerne in der Zusammenarbeit mit Kunden ein - Du hast Freude an administrativen Tätigkeiten, arbeitest gerne lösungs- und detailorientiert und bringst technische Affinität mit - Du verfügst über eine selbständige und proaktive Arbeitsweise und hast Spaß an der Zusammenarbeit im Team - Du verfügst über Deutschkenntnisse auf C1-Niveau sowie gute Englischkenntnisse in Wort und Schrift BESONDERS INTERESSANT SIND FÜR UNS AUSSERDEM: - Du hast bereits in der Kundenbetreuung oder im Sales gearbeitet - Du hast bereits erste Erfahrung in einer SaaS Firma oder im Gesundheitswesen gesammelt WAS WIR DIR BIETEN - Ein strukturiertes und individuelles Onboarding im Rahmen unserer Doctolib Academy sowie ein breites Angebot an internen Trainingsprogrammen - Ein von Doctolib gesponsertes Deutschlandticket oder die Übernahme Deines Semestertickets - 28 Urlaubstage im Jahr (anteilig auf Deine Arbeitszeiten berechnet) - Die Möglichkeit, 10 Tage im Jahr aus dem Ausland zu arbeiten (nach 6 Monaten) - Eine betriebliche Krankenversicherung mit vielen Zusatzleistungen und Bezuschussungen (nach 6 Monaten) - Ein flexibles Arbeitsmodell, das hybrides und Office-basiertes Arbeiten ermöglicht - Regelmäßige Frühstücksangebote im Büro sowie Bezuschussungen zu Deinem Lebensmitteleinkauf - Ein gefördertes Sportangebot mit unserem Partner Urban Sports Club DER INTERVIEW-PROZESS - Interview mit Deiner Managerin (60´) JOB DETAILS - Tätigkeit als Werkstudent:in (20 Std./Woche) - Tätigkeitsdauer: min. 1 Jahr - Arbeitsort: Berlin - Gehalt: 14–15 €/Std. - Startdatum: zum nächstmöglichen Zeitpunkt - Arbeitsmodus: Hybrid (1–2 Tage Office/Woche) Wir verfolgen die Vision, die Gesundheit aller zu verbessern. Dies spiegelt sich auch im Recruiting wider. Wir evaluieren Bewerbungen ausschließlich auf der Grundlage von Qualifikation und Motivation. Diskriminierung wird bei uns nicht toleriert. Je diverser unser Team und die Ideen sind, desto mehr wird unser Produkt die Gesundheit unserer Nutzer:innen verbessern können. Deshalb laden wir Dich ein, Dich bei uns zu bewerben, unabhängig von Geschlecht, Religion, Alter, sexueller Orientierung, ethnischer Herkunft oder Behinderung. Um Chancengleichheit zu gewährleisten, kannst Du in Deiner Bewerbung auf Angaben wie Fotos, Alter, etc. verzichten. Lass uns bitte wissen, welche Vorkehrungen wir treffen können, um Dich bestmöglich zu unterstützen. Wir freuen uns, mit Dir das Gesundheitswesen zu digitalisieren! Alle bereitgestellten Informationen werden von Doctolib für das Bewerbungsmanagement verarbeitet. Für Details zur Datenverarbeitung klicke bitte hier https://doctolib.legal/B2C-Privacy-Policy-Career-DE. Bei Fragen oder wenn Du Deine Rechte wahrnehmen möchtest, wende Dich bitte an hr.dataprivacy(at)doctolib.com. #LI-DC2", "summaryDescription" : "Werkstudent:in Customer Success (x/f/m) at Doctolib. Skills: Customer Success, Customer Journey, Customer relationships. Coordinate internal tasks. Distribute incoming requests", "createdAt" : "2026-06-14T21:49:32.992", "lastUpdated" : "2026-06-16T04:50:31.700", "ingestTimestamp" : "2026-06-14T21:49:32.992", "mongoId" : "6a2c68da74d8ee00a0904fe7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Ticket processing", "Customer Success", "Customer Journey", "Customer relationships", "Process optimization", "Information flow", "Administrative processes", "Digitalization in healthcare", "SaaS customer journey", "CRM", "Salesforce" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 502.76398, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30564bf292fd229cf26ece", "title" : "Enterprise Account Manager FSI, CS-EMEA Sales", "company" : "AWS EMEA Sarl", "industry" : "Sales, Advertising, Account Management, Tech Sales, Cloud Computing", "salary" : { "min" : 950000.0, "max" : 1400000.0, "currency" : "NOK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Enterprise Account Manager in Oslo, Norway, adjusted for the technology industry and company size." }, "location" : "Oslo, Oslo, NOR", "locations" : [ "Oslo, Oslo, NOR" ], "timestamp" : "2026-06-16T08:06:59.530", "fingerprint" : "6be4bb520de7d14ae1bb63bcfea21e9bb23782908e42361e4bf80e59f48cc600", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448754/apply", "externalId" : "dea84fbf-bc31-48b8-a636-78928bba7856", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oslo", "state" : "Oslo", "country" : "Norway", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "59.9723975,10.7757292" } ], "locationText" : "Oslo, Oslo, Norway", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Account strategy", "Value proposition", "Opportunity pipeline", "Customer relationship management" ], "hardSkillsList" : [ "Technology adoption", "Account strategy development", "Negotiation", "Deal closure" ], "hardSkills" : [ { "name" : "Technology adoption", "level" : "intermediate" }, { "name" : "Account strategy development", "level" : "intermediate" }, { "name" : "Negotiation", "level" : "intermediate" }, { "name" : "Deal closure", "level" : "intermediate" } ], "majorSkills" : "Enterprise account management, Cloud technology sales, Financial services industry", "majorSkillsList" : [ "Enterprise account management", "Cloud technology sales", "Financial services industry" ], "coreResponsibilities" : "Develop and execute account plan, Develop and execute territory plan, Create compelling value propositions, Articulate compelling value propositions, Create opportunity pipeline, Maintain opportunity pipeline, Drive account-specific activities, Work with partners, Extend reach, Promote adoption, Manage customer interactions, Develop strategic relationships, Ensure customer satisfaction", "teamCollaboration" : "Strategic account team", "domainKnowledge" : "Financial Services", "domainList" : [ "financial-services" ], "domainSpecificKnowledge" : [ "Financial Services" ], "communicationSkills" : "Presenting to C-level executives; Presenting to IT; Presenting to lines of businesses", "specialRequirements" : "Moderate travel", "qualificationsBasic" : "Quota carrying technology field sales experience, Business development experience, Driving technology adoption experience, Creating long term transformational account strategies, Working with and presenting to C-level executives, Working with and presenting to IT, Working with and presenting to lines of businesses, Identifying, developing, negotiating, and closing large-scale technology projects, Fortune 1000 customers ($2M in revenue with multiple product lines)", "qualificationsPreferred" : "BAS degree or equivalent work experience, Field sales or business development experience, Technical or educational background in engineering, Technical or educational background in computer science, Technical or educational background in MIS, Selling cloud solutions at a software company, Cross functional selling experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS is a place where thousands of different personalities with the same customer obsession come to turn can’t-be-done into done. We seek builders from all backgrounds to join AWS, and we encourage our employees to bring their own voice and chart their own path Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? As an Enterprise Account Manager for Financial Services, you are driving digital transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key cloud technology provider as a key member of a strategic account team, promoting the entire AWS products and services portfolio to Norway's largest Financial Services organizations. On a daily basis you empower your customers to solve challenges while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. We're obsessed with customers, we see beauty in simplifying the complex, and we are comfortable with being called \"peculiar.\" That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our employees enjoy working at AWS. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services - Create & maintain an opportunity pipeline and drive consistent account-specific activities - Work with partners to extend reach & promote adoption - Manage complex customer interactions - Develop long-term strategic relationships with key accounts - Ensure customer satisfaction - Expect moderate travel Come build the future with us. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Experience as a quota carrying technology field sales or business development experience - Experience driving technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and lines of businesses - Demonstrated success in identifying, developing, negotiating, and closing large-scale technology projects to Fortune 1000 customers ($2M in revenue with multiple product lines) - FSI Vertical Experience Preferred Qualifications: - BA/BS degree or equivalent work experience - field sales or business development experience - A technical or educational background in engineering, computer science, or MIS - Experience selling cloud solutions at a software company - Cross functional selling experience (Architect, Sales Engineer, Professional Services, Partner, and ISV) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Criminal certificate is required. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Enterprise Account Manager FSI, CS-EMEA Sales at AWS EMEA Sarl. Skills: Enterprise account management, Cloud technology sales, Financial services industry. Develop and execute account plan. 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We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. Why Join Us? The Research Associate position sits within our Library division, which is responsible for publishing research that allows institutional investors to make better and faster investment decisions. We conduct in depth Interviews with senior executives and industry specialists to proactively unearth critical insights and generate unfiltered transcripts. We are looking to recruit an Associate to assist our growing team in Hong Kong, where they will identify and engage with the most relevant industry professionals to convince them to take part in upcoming interview discussions with our team of analysts. Want to get a feel for some of the topics you might work on? Have a look at some of the recent press coverage our work has attracted. Looking to kick-start your career in a fast-paced, commercially minded role? Do you thrive in a results-oriented environment and work well under pressure? Are you driven, resilient and ambitious? If so, this could be the opportunity for you. What You’ll Do Recruit Industry Experts – Engage with senior executives and industry leaders, securing the most relevant experts for our Sector Analysts to conduct in-depth 1:1 interviews. Tackle Complex Projects – Research sectors, identify key catalysts, and source the right experts to provide essential information for our clients. Grow and Innovate – Develop your sales, negotiation, and research skills, while contributing to new strategies that drive success for both you and the company. Collaborate with Sector Analysts – Work closely with our Sector Analysts to help shape their work, including crafting the angles they pursue and developing insightful questions for their expert interviews. Drive Client Impact – Help to uncover critical insights via unfiltered transcripts that inform smarter, faster investment decisions. What You’ll Gain Develop foundational commercial and sector technical skills: you'll hone a wide range of transferrable skills, including problem-solving, communication, and negotiation Be exposed to a wide range of industries: connect daily over the phone with top experts in their fields, uncovering impactful and meaningful insights Learn about financial markets and the factors that shape them: sit at the crux of key market events and catalysts, helping our analysts and top-tier institutional investor clients separate signal from noise Fast-track your growth: there is clear career advancement for strong performers into analyst, delivery or leadership roles within 2 years. What We’re Looking For Bachelor’s degree Strong academic standing from a top-tier university. Degrees in engineering, technical studies advantageous for one of the semiconductor/tech hardware-focused roles. Ambitious multitaskers who thrive under pressure and tight deadlines. Strong communicators who can build relationships and influence industry leaders. Fluency in English is required; Professional fluency in Mandarin is highly preferred for one of the available openings. Problem solvers who love breaking down industries and thinking on their feet. Driven self-starters who embrace feedback and chase top performance. Prior work/internship experience; the level of experience may vary, but what matters is your curiosity, drive and ambition Immediate availability is desirable Benefits: Vacation: 15 days (which increases to 20 days after 2 years of service) Learning: a Personal Development Allowance which can be used for learning programs and other tools to further your development Future and family: pension scheme and Vitality Private medical insurance Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball, and 'Summer Fridays' Social: weekly optional social gatherings, daily breakfast and snacks, social events ESG: CSR, Environment, and Diversity & Inclusion (including Women at Third Bridge, Pride, and Blkbridge) Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.", "summaryDescription" : "Research Associate, Pan-Asia Library at Third Bridge. Skills: Expert engagement, Sector analysis, Client insights. Recruit industry experts. Engage with senior executives", "postedDate" : "2026-06-13T21:53:13.560", "createdAt" : "2026-06-13T21:53:13.560", "lastUpdated" : "2026-06-15T07:13:09.904", "ingestTimestamp" : "2026-06-13T21:53:13.560", "mongoId" : "6a2ca52d74d8ee00a09b50ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Sector research", "Expert sourcing", "Interview questioning", "Ambitious", "Resilient", "Communicators", "Problem solvers", "Self-starters", "Expert engagement", "Sector analysis", "Client insights", "Sales processes", "Client relationships", "Revenue generation", "Deal closure", "Negotiation skills", "Research skills", "Financial markets", "Market events", "Market catalysts" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 498.96323, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.92 }, { "id" : "68b706987fc9a711f0f6fdf1", "title" : "Technical Program Manager, Alexa Customer Journeys", "company" : "ADCI HYD 13 SEZ", "industry" : "Project/Program/Product Management--Technical, Technical Program Management, alexa and amazon devices", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Technical Program Manager in the Technology industry in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T04:07:01.060", "fingerprint" : "26230be6f24f0b7cf2e061d73b64dd8e9901220ca4e34c3248314801064e68ab", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052788/apply", "externalId" : "f23aa1c1-09c5-4ece-b5a7-cd95a8e5c367", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Generative AI, Large Language Model, LLM", "professionalSkills" : [ "Customer experience", "Product roadmap", "Project execution", "Issue resolution", "Stakeholder perspectives" ], "hardSkillsList" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management" ], "hardSkills" : [ { "name" : "Scope management", "level" : "intermediate" }, { "name" : "Schedule management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Quality management", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Critical path management", "level" : "intermediate" } ], "majorSkills" : "Technical Program Management, Generative AI, Customer Journeys", "majorSkillsList" : [ "Technical Program Management", "Generative AI", "Customer Journeys" ], "coreResponsibilities" : "Lead complex cross-functional initiatives, Anticipate bottlenecks, Provide escalation management, Communicate status broadly, Make tradeoffs balancing business needs, Work closely with product teams, Work closely with engineering teams, Define near term product roadmap, Define long term product roadmap, Create mechanisms for project execution, Create clarity, Eliminate obstacles, Drive issue resolution, Ensure deliverables are met, Ensure timelines are met, Drive continuous improvement efforts, Serve as trusted advisor", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; User experience designers; Customer service leads", "projectManagementSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management" ], "domainKnowledge" : "Generative AI; Large Language Model; Customer Journeys", "domainList" : [ "generative-ai", "large-language-model", "customer-journeys" ], "domainSpecificKnowledge" : [ "Generative AI", "Large Language Model", "Customer Journeys" ], "innovationCreativity" : "Inventing experiences", "problemSolvingSkills" : "Issue resolution; Eliminate obstacles", "qualificationsBasic" : "3+ years technical product management, 3+ years program management, 2+ years software development, 3+ years project management disciplines, Experience managing programs cross-functionally, Experience building processes, Experience coordinating release schedules", "qualificationsPreferred" : "3+ years working directly with engineering teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all of their devices’ features and capabilities. You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads. Key job responsibilities * Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels * Make tradeoffs while balancing the business needs with technical constraints * Work closely with product and engineering teams to define near term and long term product roadmap * Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time * Serve as a trusted advisor to product and engineering team This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. Basic Qualifications: - 3+ years of technical product or program management experience - 2+ years of software development experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications: - 3+ years of working directly with engineering teams experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Technical Program Manager, Alexa Customer Journeys at ADCI HYD 13 SEZ. Skills: Technical Program Management, Generative AI, Customer Journeys. Lead complex cross-functional initiatives. Anticipate bottlenecks", "postedDate" : "2026-06-13T07:33:45.949", "createdAt" : "2026-06-13T07:33:45.949", "lastUpdated" : "2026-06-15T04:07:01.060", "ingestTimestamp" : "2026-06-13T07:33:45.949", "mongoId" : "68b706987fc9a711f0f6fdf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052788/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Technical Program Management", "Generative AI", "Customer Journeys", "Customer experience", "Product roadmap", "Project execution", "Issue resolution", "Stakeholder perspectives", "Large Language Model" ], "skillCount" : 15, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 494.46964, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e43cf8b1b0376634c95b", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 35800.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "timestamp" : "2026-06-15T03:38:58.596", "fingerprint" : "60ef0c9871e1b2332342e9ca82fc23038b9b6427e921a643565d067e8860c333", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071272/apply", "externalId" : "9be6a0f5-62ae-483b-aa27-46ccff2faeef", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer support, Resolve customer issues, Assist customers with product inquiries, Troubleshoot technical problems, Escalate complex issues, Document customer interactions, Maintain customer satisfaction, Contribute to team goals", "teamCollaboration" : "Work with team members", "communicationSkills" : "Bilingual Spanish communication", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Troubleshoot technical problems", "outcomesObjectives" : "Maintain customer satisfaction", "qualificationsBasic" : "Bilingual Spanish required", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - Speak, write, and read fluently in Spanish - 12 months customer facing support experience with a minimum of 6 months in a technical support capacity - Experience Delivering courteous and efficient support to external customers - Ability to identify and troubleshoot issues logically and efficiently - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +) Preferred Qualifications: - CompTIA Network+ (nice to have/will train) - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,800/year in our lowest geographic market up to $65,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Provide customer support. Resolve customer issues", "postedDate" : "2026-06-13T18:53:43.889", "createdAt" : "2026-06-13T18:53:43.889", "lastUpdated" : "2026-06-15T03:38:58.596", "ingestTimestamp" : "2026-06-13T18:53:43.889", "mongoId" : "68c2e43cf8b1b0376634c95b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071272/apply", "salaryAnnualMin" : 35800, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 488.76718, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308ecbf292fd229c0a5503", "title" : "HO Avionics-Airframe Systems and Airworthiness-Technical Library Cell", "company" : "Airbus India Private Limited", "industry" : "Manufacturing", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Avionics-Airframe Systems and Airworthiness Manager in the Aerospace industry in India, adjusted for seniority and company size." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T13:50:15.394", "fingerprint" : "0094253141a27e8d3c35e44b209b0e9169481e9575131c6029fb00c22ea1eb91", "source" : "workday", "language" : "en", "applyUrl" : "https://ag.wd3.myworkdayjobs.com/Airbus/job/Bangalore-Area/HO-Avionics-Airframe-Systems-and-Airworthiness-Technical-Library-Cell_JR10419969-1", "externalId" : "JR10419969", "industryFunction" : { }, "locationPoint" : "20.5937,78.9629", "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceLevel" : "Professional", "technicalSkills" : "Avionics, Airframe Systems, Airworthiness", "professionalSkills" : [ "Supplier management", "Process development", "Risk management", "Budget management", "Performance management", "Staffing", "Sales support" ], "hardSkillsList" : [ "Reliability analysis", "Configuration control" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Reliability analysis", "level" : "intermediate" }, { "name" : "Configuration control", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Avionics Systems, Airframe Systems, Airworthiness Management", "majorSkillsList" : [ "Avionics Systems", "Airframe Systems", "Airworthiness Management" ], "coreResponsibilities" : "Oversee activities of Avionics and Airframe Systems, Manage team activities, Maintain fleet operational reliability, Ensure on-time delivery of engineering deliverables, Support on-site teams with initiatives, Enhance external customer satisfaction, Establish integrated workshare frameworks, Align deliverables and achieve objectives, Oversee supplier deliverable management, Integrate supplier deliverables, Implement department operating model, Control business activities, Manage associated resources, Foster standardized processes, Improve efficiency and quality, Represent Airline Engineering to customers, Support sales campaigns, Organize team staffing, Translate strategy into team activities, Define team objectives, Manage individual performance, Engage and develop team, Manage team skills, Anticipate succession planning, Manage integration of remote staff, Manage budget, Manage AOP, Manage Risks, Manage Opportunities, Control Avionics and Airframe Systems Modifications, Control effect on configuration, Ensure cost beneficial technical publications, Ensure cost beneficial reliability analysis, Provide engineering assistance, Manage landing gear induction, Drive operational efficiency, Elevate output quality, Follow component reliability, Follow aircraft reliability, Improve component availability, Improve aircraft availability, Perform reports for Airworthiness Authority, Perform actions for Airworthiness Authority, Identify reliability analysis, Perform reliability analysis, Reduce costs related to components", "teamCollaboration" : "Airline Engineering management team; FTM-CT teams; Toulouse-based Airline Engineering; Customer TSP Engineering teams; Airline Engineering teams; FTM Engineering; FHS Programs interfaces", "projectManagementSkills" : [ "AOP", "Risk management", "Opportunity management" ], "domainKnowledge" : "Avionics Systems; Airframe Systems; Airworthiness requirements; EASA; NAA; Airbus Technical Standards; Flight Hour Services; Components scope; Fleet technical management; Airline Engineering; In-Service Engineering", "domainList" : [ "avionics-systems", "airframe-systems", "airworthiness-requirements", "easa", "naa", "airbus-technical-standards", "flight-hour-services", "components-scope", "fleet-technical-management", "airline-engineering", "in-service-engineering" ], "domainSpecificKnowledge" : [ "Avionics Systems", "Airframe Systems", "Airworthiness requirements", "EASA", "NAA", "Airbus Technical Standards", "Flight Hour Services", "Components scope", "Fleet technical management", "Airline Engineering", "In-Service Engineering" ], "communicationSkills" : "Customer representation", "documentationSkills" : "Technical publications", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Highest Operational Reliability; Highest level of FHS Component Reliability; Increased aircraft reliability; Increased aircraft availability", "qualificationsBasic" : "15+ subordinate employees, Fleet coverage, All customers subscribing to FHS, All customers subscribing to FHS-FTM, On-time, on-cost, on-quality delivery", "qualificationsPreferred" : "Awareness of compliance risks, Commitment to act with integrity", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "****Job Description:**** ## ****Identification**** **Job title :**HO Avionics-Airframe Systems and Airworthiness-Technical Library Cell**** ## ****Accountabilities**** **The Jobholder is responsible for the oversight, delivery and performance of the Avionics and Airframe Systems and Airworthiness-Technical Library Cell activities provided to Airbus FTM Contracts, Airbus Flight Hour Services (FHS) - Tailored Support Package (TSP) and FHS Components (C) contracts.** **In this function, the job holder is responsible for the overall organisation and management of activities and team under his/her perimeter and be responsible for maintaining the fleet under supervision to the highest Operational Reliability, in line with applicable airworthiness requirements such as EASA & NAA and in accordance with Airbus Technical Standards and FHS Financial interests.** **Ensure on-time, on-cost, on-quality delivery of engineering deliverables to ensure delivery of FHS-C & FHS-TSP/FTM contracts as per workshare aligned with other FTM-CT teams, Airline Engineering teams (located in TLS) and TSP/FTM Engineering teams (at customer sites) ** **.** ## ****Dimensions**** * **Subordinate employees (FTE headcount): 15 + employees** * **Fleet coverage** * **all customers subscribing to Flight Hours Services, Components scope** * **all customers, with focus per tail, subscribing to Flight Hours Services-Fleet technical management** ## ****Main activities**** **As a member of Airline Engineering management team, the job holder has accountability, with his/her peers and his/her manager, as a team to:** * **Support on site Teams with initiatives and measures to maintain and enhance external customer satisfaction in-line with global Airline Engineering priorities and objectives** * **Establish and optimize integrated workshare frameworks across FTM-CT, Toulouse-based Airline Engineering, and on-site Customer TSP Engineering teams to align deliverables and achieve shared objectives** * **Oversee supplier deliverable management, ensuring seamless integration with internal engineering workflows** * **Put in place and run, a department operating model allowing control of business activities (performance, risk…) and associated resources** * **Foster the development and implementation of standardized processes, methods and tools, in coordination with the CAM Plateau, to improve efficiency and quality of activities performed** * **Represent Airline Engineering in front of Customer as and when deemed necessary** * **Support FHS-TSP/FTM & FHS-C sales campaigns when necessary** **The jobholder is responsible for the organization and management of team(s)** **reporting operationally to him/her, which consists in:** * **Organization and staffing of team as per business requirement,** * **Translating the Airbus FHS and Airline Engineering Domain strategy into clear activities for his/her team,** * **Ensuring his/her team objectives are defined and manage individual performance of his/her team members,** * **Engaging and develop his/her team & managing team skills, competences & knowledge, supporting mobility** * **Anticipate succession planning,** * **Managing integration of remote staff (as and when applicable),** * **Managing budget, AOP, Risks and Opportunities in coordination with HO FTM Engineering and FHS Programs interfaces,** * **Promote employee & team well being and ensure a work organization compliant to time management** **With the integrated support and contribution of Airline Engineering teams,** **the jobholder and his/her teams are responsible to deliver the following activities** **as per the workshare defined between engineering functions,** * **Ensure accurate control of Avionics and Airframe Systems Modifications and effect on configuration,** * **Ensure efficient & cost beneficial technical publications & reliability analysis for Avionics and Airframe Systems ** * **Ensure highest degree of engineering deliverables for all Avionics and Airframe Systems activities. This includes providing engineering assistance to region on-site team on technical issues, maintenance activities related to repair and overhaul, performance review, management of landing gear induction into fleet,** * **Support the development and implementation of standardized processes, methodologies, and tools to drive operational efficiency and elevate output quality** * **Follow/improve component and aircraft reliability & availability by;** * **Performing necessary reports and actions as per RCP to meet Airworthiness Authority requirements,** * **Support Airline Engineering teams in identifying and performing reliability analysis to reduce costs related to components,,** * **Support local engineering teams which focuses to proactively improve A/C performance and reduce Customer costs,** * **Drive anticipated identification and improvement of FHS top critical technical issues,** * **Capitalise the use of FHS powered by skywise world wide fleet experience, to help address the airline 's technical and operational issues thereby improving fleet performance & reliability in a cost effective approach.** * **Airworthiness-Technical Library Cell** * **Manage Tech Librarian role to ensure monitoring of collection and distribution of publications** * **Manage A/C AD-SB status / Component VSB applicability and status, as necessary** * **Support Airworthiness review process for FHS-TSP/FTM in coordination with other Engineering teams, Planning & Technical Records focals and also manage annual Airworthiness Reports to Customer/Authorities** * **Support Lease Return activities required in the frame of FHS-C or FHS-TSP/FTM as necessary** * **Ensure applicable airworthiness and technical publications management by;** * **Review technical documentations (AD, SB, VSB, SIL, TFU, AOT…), providing the most suitable recommendation to FHS and the airline** * **Manage A/C AD-SB status / Component VSB applicability and status, as necessary** * **Review of component technical standards as per contract source and the impact analysis on aircraft configuration (ELA, W &B)** * **Manage initialization and update of Electrical Load Analysis, Weight & Balance Register and Field Loadable Software Repository, as necessary** * **Drive Engineering activities for Entry-Into Service of new contract or new aircraft as needed, including MIS setup, configuration change management, FTM engineering setup, etc** * **Contributing to daily operations activities,** * **Manage queries from Customer / TSP** * **Perform the fleet health monitoring (airframe, engines and APU) and provide recommendation as necessary,** * **Ensure quality of data in IT Tools (including but not limited to MIS)** * **Define needs for digital tools for engineering and maintenance activities,** * **Contribute to the performance and unique added-value of FHS services,** * **Provide business expertise to support the development of solutions,** * **Test/implement the available solutions, to feedback on benefits and added values,** * **Monitor associated cost reduction or performance improvements.** * **Support and Contribute to CAM & Department Performance Reviews** ## ****Outputs**** * **Increased team motivation and engagement to reach assigned objectives,** * **Increased customer satisfaction in regards with AIRBUS Airline engineering support to:** * **Maintain aircraft airworthiness,** * **Increase A/C performance (reliability and availability),** * **Reduce cost of ownership and maintenance costs,** * **Provide visibility and anticipation on technical issues,** * **Improve integration of activities with necessary AIRBUS FHS & Support and Services entities to generate synergies and mutual benefits.** * **Improve AIRBUS FHS Cost base to improve FHS competitiveness or service price reduction to increase market share,** * **Strengthened AIRBUS Services development (FHS-C and FHS-TSP/FTM / digital tools, …)** ## ****Job Requirement**** * **Minimum degree holder in Engineering (preferably Aerospace) or AME, with specialisation in related fields** * **Minimum 10 years of relevant experience in Airline / OEM / MRO, mainly in Technical Services leadership position** * **Good knowledge of Continued Airworthiness Management** * **Good knowledge about AIRBUS, Engine Manufacturers’ and OEMs Technical Documentation** * **Good knowledge of Maintenance Information System, preferably AMOS** * **Licence or Type training on commercial transport category aircraft, preferably on any Airbus fleet aircraft (Desirable)** * **Strong Leadership, communication & managerial skills, ** * **Superior organisational skills, flexibility to manage multiple priorities, adaptability to changing & challenging deadlines with attention to detail,** * **Excellent team player with good communication and interpersonal skills** * **Customer interfacing experience in an aircraft operations and management environment** * **Proven experience in multicultural and international environment** * **Excellent level of spoken and written English** ## ****Organisation structure**** **The Jobholder is a member of the FTM-CT organization, and reports:** * **Operationally to the Head of FTM-CT Engineering (IISBIE)** **AIRBUS**Flight Hour Services (FHS)** is a transnational team Headquartered in Toulouse France, with a strong international footprint. Airbus FHS provides customized services to its Customers (mainly Airlines) ranging from FHS-Component PBH services, up to a TSP (Tailored Support Program) and FTM Standalone (Fleet Technical Management) with the objective to provide airlines the improvement of their maintenance and engineering activities to allow an increased aircraft reliability and availability, whilst supporting significant inventory management and repair cost savings. Such packages include fleet technical management, component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units. ** **AIRBUS**Fleet Technical Management Central Team (FTM-CT)** is based out of Bengaluru India and supports **Airline Engineering** teams to ensure highest level of FHS Component Reliability and TSP/FTM Standalone Customers to support increased aircraft reliability and availability, in line with applicable airworthiness requirements such as EASA & NAA and in accordance with Airbus Technical Standards and FHS Financial interests. FTM-CT is functionally linked to the In-Service Engineering (Airline Engineering) organization. ** This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. ********Company:******** Airbus India Private Limited **Employment Type:** Permanent \\------- **Experience Level:** Professional **Job Family:** Leadership By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [emsom@airbus.com](mailto:emsom@airbus.com). At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.", "summaryDescription" : "HO Avionics-Airframe Systems and Airworthiness-Technical Library Cell at Airbus India Private Limited. Skills: Avionics Systems, Airframe Systems, Airworthiness Management. Oversee activities of Avionics and Airframe Systems. Manage team activities", "postedDate" : "2026-06-16T04:01:15.028", "createdAt" : "2026-06-16T04:01:15.020", "lastUpdated" : "2026-06-16T13:50:15.394", "ingestTimestamp" : "2026-06-16T04:01:15.020", "mongoId" : "6a308ecbf292fd229c0a5503", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://ag.wd3.myworkdayjobs.com/Airbus/job/Bangalore-Area/HO-Avionics-Airframe-Systems-and-Airworthiness-Technical-Library-Cell_JR10419969-1", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Reliability analysis", "Configuration control", "Leadership", "Avionics Systems", "Airframe Systems", "Airworthiness Management", "Supplier management", "Process development", "Risk management", "Budget management", "Performance management", "Staffing", "Sales support", "AOP", "Opportunity management", "Airworthiness requirements", "EASA", "NAA", "Airbus Technical Standards", "Flight Hour Services", "Components scope", "Fleet technical management", "Airline Engineering", "In-Service Engineering" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 488.03674, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "69f4e0ba4c40e2acd1d89d0c", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 19.0, "max" : 27.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "timestamp" : "2026-06-15T05:18:08.079", "fingerprint" : "5367881abba9210c5aa491052b20e0efcbc692f521065084afccdef782cd5030", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10408856/apply", "externalId" : "e63a26a8-2ec2-47dd-b654-c176e77412bf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer relationship management", "Technical troubleshooting", "Problem analysis" ], "hardSkillsList" : [ "Spanish language proficiency", "English language proficiency" ], "hardSkills" : [ { "name" : "Spanish language proficiency", "level" : "intermediate" }, { "name" : "English language proficiency", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical assistance, Bilingual support", "majorSkillsList" : [ "Customer support", "Technical assistance", "Bilingual support" ], "coreResponsibilities" : "Provide customer support via phone, email, and chat, Troubleshoot technical issues with eero devices, Assist customers with setup and configuration, Escalate complex issues to senior support staff, Document customer interactions and resolutions, Maintain customer satisfaction, Identify and report product issues, Provide support in Spanish and English", "teamCollaboration" : "Work with support teams; Collaborate with engineering teams", "domainKnowledge" : "Amazon devices; eero products; Home networking", "domainList" : [ "amazon-devices", "eero-products", "home-networking" ], "domainSpecificKnowledge" : [ "Amazon devices", "eero products", "Home networking" ], "toolProficiency" : [ "CRM software", "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Case documentation", "continuousLearning" : "Product training", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Resolve customer issues efficiently; Ensure high customer satisfaction; Maintain positive customer relationships", "qualificationsBasic" : "High school diploma or equivalent, 1+ year of experience in customer service or technical support, Bilingual in Spanish and English", "qualificationsPreferred" : "Experience with Amazon devices, Experience with eero products", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish Work Location: This position requires on-site attendance during assigned shifts at our Boise, Idaho office. Candidates must currently reside in Idaho or have confirmed relocation plans to the area. A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - Speak, write, and read fluently in Spanish - 1+ year of customer-facing support experience, including 6+ months in technical support - Proven track record of delivering courteous, efficient support to external customers - Commitment to obtaining networking certifications (e.g., CompTIA Network+) during company-provided training time Preferred Qualifications: - CompTIA Network+ (nice to have/will train) - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, ID, Boise - 19.00 - 27.00 USD hourly", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Customer support, Technical assistance, Bilingual support. Provide customer support via phone, email, and chat. Troubleshoot technical issues with eero devices", "postedDate" : "2026-06-13T18:23:39.870", "createdAt" : "2026-06-13T18:23:39.870", "lastUpdated" : "2026-06-15T05:18:08.079", "ingestTimestamp" : "2026-06-13T18:23:39.870", "mongoId" : "69f4e0ba4c40e2acd1d89d0c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10408856/apply", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 56160, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Spanish language proficiency", "English language proficiency", "Customer support", "Technical assistance", "Bilingual support", "Customer relationship management", "Technical troubleshooting", "Problem analysis", "Amazon devices", "eero products", "Home networking", "CRM software", "Ticketing systems" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 480.26923, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e43bf8b1b0376634c912", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 46600.0, "max" : 104200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "certifications" : [ "CompTIA Network +", "Certified Wireless Network Administrator", "Cisco Certified Network Associate" ], "timestamp" : "2026-06-15T03:40:33.275", "fingerprint" : "ee1b89fe1a56de6ce8f5b0382edbf82106d8911c7c82e3b3720a2317e2ce1ce8", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071524/apply", "externalId" : "aed2bc3e-86fc-49a8-ae56-64ac654f3b1c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 12, "technicalSkills" : "Networking, WiFi, Telecommunications, TCP/IP", "professionalSkills" : [ "Technical support", "Customer support" ], "hardSkillsList" : [ "Network configuration", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Network support, Customer service", "majorSkillsList" : [ "Network support", "Customer service" ], "coreResponsibilities" : "Provide frontline technical support, Configure network devices, Troubleshoot common network issues, Document support interactions, Identify escalate complex issues", "teamCollaboration" : "Work with amazing team; Supportive colleagues", "domainKnowledge" : "Wireless networks; Computer networking; Network infrastructure; OSI Model", "domainList" : [ "wireless-networks", "computer-networking", "network-infrastructure", "osi-model" ], "domainSpecificKnowledge" : [ "Wireless networks", "Computer networking", "Network infrastructure", "OSI Model" ], "communicationSkills" : "Tailor communication style", "documentationSkills" : "Document support interactions", "continuousLearning" : "Networking certifications", "problemSolvingSkills" : "Troubleshoot network issues; Leverage data analytics", "qualificationsBasic" : "24+ months customer facing support, 12 months technical support, Deliver courteous efficient support, Identify troubleshoot technical issues, Leverage data analytics, Tailor communication style", "qualificationsPreferred" : "TCP/IP protocol suite knowledge, Network infrastructure components knowledge, Network operations knowledge, Troubleshooting methodologies OSI Model, Certified Wireless Network Administrator, Cisco Certified Network Associate", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - 24+ months customer facing support experience with a minimum of 12 months in a technical support capacity - Experience Delivering courteous and efficient support to both external customers and internal colleagues - Ability to identify and troubleshoot technical issues efficiently and logically - Ability to Leverage data and analytics to solve problems effectively - Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience - Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +) Preferred Qualifications: - Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model. - Certified Wireless Network Administrator (CWNA) certification (nice to have/will train) - Cisco Certified Network Associate (CCNA) (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,600/year in our lowest geographic market up to $104,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Network support, Customer service. Provide frontline technical support. Configure network devices", "postedDate" : "2026-06-13T19:39:31.652", "createdAt" : "2026-06-13T19:39:31.652", "lastUpdated" : "2026-06-15T03:40:33.275", "ingestTimestamp" : "2026-06-13T19:39:31.652", "mongoId" : "68c2e43bf8b1b0376634c912", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071524/apply", "salaryAnnualMin" : 46600, "salaryAnnualMax" : 104200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network configuration", "Network troubleshooting", "Network support", "Customer service", "Technical support", "Customer support", "Wireless networks", "Computer networking", "Network infrastructure", "OSI Model", "CompTIA Network +", "Certified Wireless Network Administrator", "Cisco Certified Network Associate" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 480.02148, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69f552ce4c40e2acd1fdd344", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 19.0, "max" : 27.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "certifications" : [ "CompTIA Network+", "Certified Wireless Technology Specialist" ], "timestamp" : "2026-06-15T05:17:52.389", "fingerprint" : "d2aa44bd513c9aec45f572253087115ef452cb3c3cf626ea969141ad19ddd23b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409270/apply", "externalId" : "6ff66985-0af9-41c4-a97d-136e5c581aa3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Computer networking, WiFi, Telecommunications", "professionalSkills" : [ "Technical support" ], "hardSkillsList" : [ "Network configuration" ], "hardSkills" : [ { "name" : "Network configuration", "level" : "intermediate" } ], "majorSkills" : "Network support, Customer support", "majorSkillsList" : [ "Network support", "Customer support" ], "coreResponsibilities" : "Provide frontline technical support, Configure network devices, Troubleshoot common network issues, Document support interactions, Identify complex issues, Escalate complex issues", "teamCollaboration" : "Work with amazing team", "domainKnowledge" : "Wireless networks; eero devices", "domainList" : [ "wireless-networks", "eero-devices" ], "domainSpecificKnowledge" : [ "Wireless networks", "eero devices" ], "communicationSkills" : "Spanish communication", "documentationSkills" : "Document resolutions", "continuousLearning" : "Company-provided training", "problemSolvingSkills" : "Problem resolution", "qualificationsBasic" : "Speak, write, read Spanish fluently, 1+ year customer-facing support, 6+ months technical support, Deliver courteous, efficient support, Obtain networking certifications", "qualificationsPreferred" : "CompTIA Network+ certification, Certified Wireless Technology Specialist", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - Speak, write, and read fluently in Spanish - 1+ year of customer-facing support experience, including 6+ months in technical support - Proven track record of delivering courteous, efficient support to external customers - Commitment to obtaining networking certifications (e.g., CompTIA Network+) during company-provided training time Preferred Qualifications: - CompTIA Network+ (nice to have/will train) - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, ID, Boise - 19.00 - 27.00 USD hourly", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Network support, Customer support. Provide frontline technical support. Configure network devices", "postedDate" : "2026-06-13T19:29:25.051", "createdAt" : "2026-06-13T19:29:25.051", "lastUpdated" : "2026-06-15T05:17:52.389", "ingestTimestamp" : "2026-06-13T19:29:25.051", "mongoId" : "69f552ce4c40e2acd1fdd344", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409270/apply", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 56160, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network configuration", "Network support", "Customer support", "Technical support", "Wireless networks", "eero devices", "CompTIA Network+", "Certified Wireless Technology Specialist" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 479.61276, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ad74d8ee00a0983bd3", "title" : "Global Head of Customer Success", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:25:59.227", "fingerprint" : "2a5eb52bc8b95cfcfc0df1f03780539314c47469d3619efbd3047c6a86054208", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5994536004", "externalId" : "5994536004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer lifecycle management", "Deal desk operations", "SaaS financial models", "Pricing strategies" ], "hardSkillsList" : [ "Customer retention", "Customer growth", "Customer satisfaction", "Expansion revenue", "Churn reduction", "Upsell opportunities", "Cross-sell opportunities", "Revenue recognition", "Financial modeling" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer growth", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Expansion revenue", "level" : "intermediate" }, { "name" : "Churn reduction", "level" : "intermediate" }, { "name" : "Upsell opportunities", "level" : "intermediate" }, { "name" : "Cross-sell opportunities", "level" : "intermediate" }, { "name" : "Revenue recognition", "level" : "intermediate" }, { "name" : "Financial modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer strategy, Team scaling, Customer journey optimization, Customer value realization", "majorSkillsList" : [ "Customer strategy", "Team scaling", "Customer journey optimization", "Customer value realization" ], "coreResponsibilities" : "Develop customer strategy, Execute customer strategy, Oversee customer portfolio, Ensure measurable outcomes, Set objectives for customer satisfaction, Set KPIs for customer satisfaction, Set objectives for retention, Set KPIs for retention, Set objectives for growth, Set KPIs for growth, Build strategies to maximize customer retention, Build strategies to maximize lifetime value, Reduce churn, Identify upsell opportunities, Identify cross-sell opportunities, Lead Executive Briefing Center strategy, Deepen relationships with key customers, Deepen relationships with C-suite stakeholders, Lead global team, Scale global team, Meet growing demand, Mentor reporting leadership team, Empower reporting leadership team, Deliver exceptional service, Achieve strategic objectives, Foster culture of excellence, Foster culture of collaboration, Foster culture of innovation, Focus on career development, Focus on cross-functional alignment, Own customer success KPIs, Collaborate with finance teams, Collaborate with product teams, Collaborate with sales teams, Align customer success initiatives, Partner with commercial teams, Partner with leadership, Ensure alignment of go-to-market plans, Ensure execution of go-to-market plans, Facilitate partnership with Sales, Support renewals, Support account growth", "teamCollaboration" : "Cross-functional alignment; Partner with Sales; Partner with finance; Partner with product; Partner with commercial teams; Partner with leadership", "domainKnowledge" : "Financial services; Regulated industries; SaaS business models; Customer lifecycle management; Subscription revenue dynamics; Enterprise contracts; Revenue recognition; SaaS financial models; Pricing strategies", "domainList" : [ "financial-services", "regulated-industries", "saas-business-models", "customer-lifecycle-management", "subscription-revenue-dynamics", "enterprise-contracts", "revenue-recognition", "saas-financial-models", "pricing-strategies" ], "domainSpecificKnowledge" : [ "Financial services", "Regulated industries", "SaaS business models", "Customer lifecycle management", "Subscription revenue dynamics", "Enterprise contracts", "Revenue recognition", "SaaS financial models", "Pricing strategies" ], "communicationSkills" : "Executive presentations; C-suite engagement", "innovationCreativity" : "Groundbreaking innovation; New challenges", "specialRequirements" : "Frequent travel", "outcomesObjectives" : "Drive enterprise success; Maximize customer retention; Maximize lifetime value; Reduce churn; Achieve strategic objectives; Support renewals; Support account growth", "qualificationsBasic" : "15+ years senior leadership experience, Proven success leading customer success teams, Deep understanding SaaS business models, Expertise implementing global service models, Excellent leadership skills, Excellent communication skills, Excellent interpersonal skills, Financial Acumen, Experience negotiating enterprise contracts, Experience designing enterprise contracts, Experience with revenue recognition, Experience aligning CS metrics with financial outcomes, Demonstrated SaaS success in financial services, Demonstrated SaaS success in regulated industries", "qualificationsPreferred" : "SaaS or technology sectors experience, Scaling teams and strategies across multiple regions, Subscription revenue dynamics knowledge, Financial services industry experience, Other regulated industries experience, Healthcare industry experience", "remoteFriendly" : true, "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay’s product portfolio and customer base have grown exponentially, which requires our service model to evolve. This role will drive strategic direction for 20,000+ customers (multi-9 figure portfolio), with emphasis on driving enterprise success through retention, growth, and satisfaction. Reporting to the Global Head of Sales, you will lead a global team to optimize the customer journey and build long-term customer value. This is a unique opportunity to build and scale a world-class team and shape the future of Customer Success in the financial services sector and beyond. Your responsibilities: Strategic Leadership & Vision Develop and execute a comprehensive customer strategy for Customer Success to oversee a multi-9 figure customer portfolio, ensuring measurable outcomes through proactive engagement, world-class service, and product adoption Set clear objectives and KPIs for customer satisfaction, retention, and growth, such as NPS and expansion revenue Build strategies to maximize customer retention and lifetime value, reducing churn and identifying upsell/cross-sell opportunities Lead our Executive Briefing Center (EBC) strategy, a flagship approach to deepen relationships with key customers and C-suite stakeholders Team Building & Scaling Lead and scale a high-performing global team of over 60 professionals (including regional leaders, individual contributors and operations analysts) to meet growing demand Mentor and empower reporting leadership team to deliver exceptional service and achieve strategic objectives Foster a culture of excellence, collaboration, and innovation, with a focus on career development and cross-functional alignment Operational Accountability & Collaboration Own customer success KPIs: retention, expansion revenue, NPS, and customer health Collaborate with finance, product, and sales teams to align customer success initiatives with broader business outcomes Partner with commercial teams and respective leadership including Sales, marketing (CMO), product (CPO), Legal (CLO), etc.) to ensure alignment and execution of go-to-market plans Facilitate and foster partnership with Sales to support renewals and account growth initiatives About you: 15+ years of experience in senior leadership roles, ideally within SaaS or technology sectors Proven success leading customer success teams in a SaaS environment, with a track record of scaling teams and strategies across multiple regions Deep understanding of SaaS business models, customer lifecycle management, and subscription revenue dynamics Expertise in implementing global service models that satisfy customer demands across geographies, verticals and personas Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and work with the C Suite Financial Acumen: Strong understanding of complex deal structures, deal desk operations, SaaS financial models, and pricing strategies Experience in negotiating and designing enterprise contracts, revenue recognition, and aligning customer success metrics with financial outcomes Demonstrated SaaS success in the financial services industry (banking, fintech, insurance, etc.), and other regulated industries e.g., Healthcare is an attribute Frequent travel across North America and Europe is required Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $200,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Global Head of Customer Success at Global Relay. Skills: Customer strategy, Team scaling, Customer journey optimization, Customer value realization. Develop customer strategy. Execute customer strategy", "postedDate" : "2026-06-14T19:11:54.508", "createdAt" : "2026-06-14T19:11:54.508", "lastUpdated" : "2026-06-16T06:25:59.227", "ingestTimestamp" : "2026-06-14T19:11:54.508", "mongoId" : "6a2c91ad74d8ee00a0983bd3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Customer retention", "Customer growth", "Customer satisfaction", "Expansion revenue", "Churn reduction", "Upsell opportunities", "Cross-sell opportunities", "Revenue recognition", "Financial modeling", "Leadership", "Mentoring", "Customer strategy", "Team scaling", "Customer journey optimization", "Customer value realization", "Customer lifecycle management", "Deal desk operations", "SaaS financial models", "Pricing strategies", "Financial services", "Regulated industries", "SaaS business models", "Subscription revenue dynamics", "Enterprise contracts" ], "skillCount" : 24, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 476.78192, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c92c074d8ee00a09867c1", "title" : "Digital CS Operations Manager (m/f/d)", "company" : "Flix", "industry" : "Technology", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline salary for a Manager in the Technology industry in Lisboa, Portugal, adjusted for seniority and company size." }, "location" : "Lisboa, Lisboa, Portugal", "locations" : [ "Lisboa", "Lisboa", "Portugal" ], "timestamp" : "2026-06-15T08:59:13.214", "fingerprint" : "9ded705f54000655d5d45aa15909ff75f5d4f7a664a328281c1d26700323d822", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://flix.careers/job/8585275002?gh_jid=8585275002", "externalId" : "8585275002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisboa", "state" : "Lisboa", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisboa, Lisboa, Portugal", "experienceLevel" : "Manager", "technicalSkills" : "Conversational AI, LLM", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Prompt optimization", "A/B testing", "Performance monitoring", "Data interpretation" ], "hardSkills" : [ { "name" : "Prompt optimization", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" } ], "majorSkills" : "Conversational AI, Operations, Automation, LLM", "majorSkillsList" : [ "Conversational AI", "Operations", "Automation", "LLM" ], "teamCollaboration" : "CS Design and Digital Solutions Lead; AI Product Lead; Business teams; Tech teams; Product teams", "domainKnowledge" : "Customer Service; Customer Experience; Conversational AI; Large Language Models; AI-powered service", "domainList" : [ "customer-service", "customer-experience", "conversational-ai", "large-language-models", "ai-powered-service" ], "domainSpecificKnowledge" : [ "Customer Service", "Customer Experience", "Conversational AI", "Large Language Models", "AI-powered service" ], "continuousLearning" : "Language classes; Training courses; Expert-led sessions; Mentoring Program", "problemSolvingSkills" : "Analytical; Problem-solving; Identify optimization opportunities; Translate insights into improvements", "outcomesObjectives" : "Reduce customer effort; Raise bar for AI-powered service; Improve accuracy; Improve reliability", "qualificationsBasic" : "2–3+ years operations experience, 2–3+ years automation experience, 2–3+ years digital delivery experience, Hands-on conversational AI experience, Hands-on automation platforms experience, Hands-on no-code/low-code solutions experience, LLM understanding, Analytical mindset, Problem-solving skills, Prompt optimization skills, Cross-functional collaboration skills, Stakeholder management skills, Execution focus, Detail-oriented, Adaptable, Bias for action, Simplification mindset, Manage operational complexity", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  Flix is reshaping how customers get help, moving towards AI-driven resolution across every channel, language, and market. As Digital CS Operations Manager (m/f/d), you sit at the center of that shift, owning the conversational AI systems that are changing what Customer Service looks like for millions of passengers. You bring operational depth and a hands-on approach to configuring, optimizing, and iterating on live systems with the same rigor an engineer brings to code. You translate what you see on the ground into smarter, faster, more reliable automation, directly reducing customer effort and raising the bar for AI-powered service at scale.  About the Role Operational ownership: Own and operate conversational AI systems E2E in production, deploying and optimizing flows across chat and voice, managing knowledge bases, intent routing, escalation logic, and all platform-configurable AI changes  Performance monitoring and improvement: Monitor resolution performance by language, channel, and contact reason across every market; continuously improve auto-resolution rates, accuracy, and customer effort scores using dashboards and metrics to identify gaps, surface anomalies, and drive targeted improvements based on the strategic direction set by the CS Design and Digital Solutions Lead  Prompt management: Own prompt management and iterative optimization as a core discipline; iterate on LLM behavior in production to improve accuracy, consistency, and reliability across live systems  Experimentation and iteration: Execute A/B tests, prompt optimizations, flow adjustments, and routing improvements within the platform; contribute with operational insights for journey redesign and new automation use cases  Cross-functional collaboration: Partner with the CS Design and Digital Solutions Lead and AI Product Lead on discovery and prioritization; surface operational findings clearly to Business, Tech, and Product teams and execute on agreed priorities  AI integration: Integrate AI tooling into daily workflows to train, maintain, and continuously improve the live digital workforce; stay ahead of evolving AI capabilities, from fine-tuning LLM behavior today to operating increasingly autonomous agents tomorrow  Quality assurance: Act as the quality and release gate for all platform-configurable AI changes, ensuring consistency, accuracy, and readiness before rollout; partner with the AI Product Lead on engineering-level changes About You Operations and automation experience: 2–3+ years of experience in operations, automation, digital delivery, or similar roles, ideally within customer service or customer experience environments Conversational AI expertise: Hands-on experience working with conversational AI systems (chatbots and/or voicebots), automation platforms, and/or no-code/low-code solutions in live production environments LLM understanding: Strong understanding of Large Language Models (LLMs), including their capabilities, limitations, and practical applications in operational contexts Analytical mindset: Strong analytical and problem-solving skills, comfortable interpreting performance data, identifying optimization opportunities, and translating insights into actionable improvements Prompt optimization skills: Experience working with prompts and AI behaviors in production environments, with a structured and iterative approach to improving performance and consistency Cross-functional collaboration: Excellent communication and stakeholder management skills, comfortable working across Business, Operations, Product, and Tech teams in fast-paced environments Execution focus: Proactive, detail-oriented, and adaptable, with a strong bias for action, simplification mindset, and ability to manage operational complexity effectively We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  NB: Please submit your resume in English! What We Offer Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you! #LI-Hybrid", "summaryDescription" : "Digital CS Operations Manager (m/f/d) at Flix. Skills: Conversational AI, Operations, Automation, LLM", "postedDate" : "2026-06-14T04:50:02.525", "createdAt" : "2026-06-14T04:50:02.525", "lastUpdated" : "2026-06-15T08:59:13.214", "ingestTimestamp" : "2026-06-14T04:50:02.525", "mongoId" : "6a2c92c074d8ee00a09867c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Prompt optimization", "A/B testing", "Performance monitoring", "Data interpretation", "Conversational AI", "Operations", "Automation", "LLM", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Customer Service", "Customer Experience", "Large Language Models", "AI-powered service" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 471.87772, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69f9b8024c40e2acd111402a", "title" : "HR Business Partner, PXT Customer Service, EMEA CS PXT (HR)", "company" : "Support Services Amazon S.A.R.L.A.U.", "industry" : "Human Resources, global corporate", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "MAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Morocco, adjusted for Senior HR Business Partner role in the E-Commerce industry in Rabat." }, "location" : "Rabat, Rabat - Sale - Kenitra, MAR", "locations" : [ "Rabat, Rabat - Sale - Kenitra, MAR" ], "timestamp" : "2026-06-15T03:12:21.734", "fingerprint" : "307f5dc41abdee0d01a66452a9216cc1c8814861957b5de6a2e237196013caca", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10410289/apply", "externalId" : "31e63954-8011-4890-a25a-e45d22be1e94", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rabat", "state" : "Rabat - Sale - Kenitra", "country" : "Morocco", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "34.0218454,-6.8408929" } ], "locationText" : "Rabat, Rabat - Sale - Kenitra, Morocco", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Talent management", "Employee relations", "Organizational development", "Strategic planning", "Change management", "Labor law", "Succession planning" ], "hardSkillsList" : [ "HR processes", "Data analysis", "Statistical data" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "HR processes", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Statistical data", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "HR Business Partner, Talent Management, Employee Relations", "majorSkillsList" : [ "HR Business Partner", "Talent Management", "Employee Relations" ], "coreResponsibilities" : "Deliver strategic HR support, Ensure alignment of HR programs, Partner to the Management Team, Provide input on HR implications, Develop and execute strategic plans, Focus on talent management, Focus on organizational design, Focus on leadership effectiveness, Focus on change management, Provide insight on Moroccan Labor Law, Implement initiatives for employee relations, Implement initiatives for communications, Ensure training programs are in place, Ensure succession plans are in place, Focus on continuous improvement, Share best practice with HR functions, Coach leaders, Mentor leaders, Identify legal requirements, Ensure policies are in compliance, Ensure procedures are in compliance, Ensure reporting is in compliance, Implement consistency with policies, Implement consistency with procedures, Ensure 100% data accuracy, Track statistical data, Analyze statistical data, Deliver HR projects", "teamCollaboration" : "Management Team; HR functions in EMEA", "domainKnowledge" : "Moroccan Labor Law", "domainList" : [ "moroccan-labor-law" ], "domainSpecificKnowledge" : [ "Moroccan Labor Law" ], "toolProficiency" : [ "MS Office tools", "HR Information Systems" ], "problemSolvingSkills" : "Analytic skills", "outcomesObjectives" : "Drive bottom line results; Drive productivity; Drive development of HR; Achieve results", "qualificationsBasic" : "5+ years HR work, Knowledge of Moroccan Labor Law, Experience in HR, Experience in call center, Experience supporting hourly employee client group, Experience with MS Office tools, Experience with HR Information Systems, Bachelor's degree or equivalent", "qualificationsPreferred" : "Master's degree in Human Resources Management, Experience with companies supporting 250-500 associates, Experience managing and leading employees", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking an exceptional talented, innovative, extremely hands-on, customer-obsessed HR Leader with a passion for establishing and developing first-class HR strategies to join our highly professional HR department. If you thrive in a challenging and face-paced environment, this is the place for you. The role will require the ability to establish HR priorities and operating mechanisms to drive change. The person in this role must be able to interface effectively with professionals at all levels. You'll need excellent communication, strategic thinking and planning abilities, and the agility to function in an innovative environment. You'll need strong analytic skills and the ability to translate business plans and goals into the human resource capabilities needed to achieve results. An ideal role to start your career at Amazon and then move to another country/continent. Tasks/Responsibilities: - Ensure strong customer experience by delivering strategic, value-add, best in class HR support to all internal customer groups in Rabat, Morocco - Ensure alignment of HR related programs, processes and projects with strategic business objectives focused on driving bottom line results, productivity and development of HR - Act as a Partner to the Management Team and provide input on the HR implications of strategic & operational decisions and plans. This relates in particular to the development and execution of strategic plans - with a special focus on talent management and development, Organizational design and Effectiveness, Senior Leader and Leadership Team Effectiveness & Change management - Provide insight and direction to the Leadership Team in terms of Moroccan Labor Law - Implement initiatives to drive and maintain a culture of excellent employee relations and communications - Ensure that appropriate training & development programs and succession plans are in place for all levels in the organization - Focus on continuous improvement and share best practice with other HR functions in EMEA region - Coach and mentor leaders within the organization - Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance - Implement and enforce consistency with our policies and procedures - Ensure 100% data accuracy of our databases, track and analyze statistical data to determine effectiveness of all activities - Deliver on HR related projects for Morocco and EMEA region Basic Qualifications: - 5+ years of HR work within an international, fast-paced, and customer-driven environment experience - Knowledge of local labor law - Experience in HR within an international, fast-paced and customer-driven environment - Experience in a call center, distribution center, or manufacturing environment - Experience supporting hourly employee client group - Experience with MS Office tools and HR Information Systems - Bachelor's degree or equivalent Preferred Qualifications: - Master's degree in Human Resources Management - Experience in human resources with companies supporting 250-500 or more associates - Experience managing and leading employees Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Business Partner, PXT Customer Service, EMEA CS PXT (HR) at Support Services Amazon S.A.R.L.A.U.. Skills: HR Business Partner, Talent Management, Employee Relations. Deliver strategic HR support. Ensure alignment of HR programs", "postedDate" : "2026-06-13T06:13:30.471", "createdAt" : "2026-06-13T06:13:30.471", "lastUpdated" : "2026-06-15T03:12:21.734", "ingestTimestamp" : "2026-06-13T06:13:30.471", "mongoId" : "69f9b8024c40e2acd111402a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10410289/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HR processes", "Data analysis", "Statistical data", "Leadership", "Mentoring", "HR Business Partner", "Talent Management", "Employee Relations", "Talent management", "Employee relations", "Organizational development", "Strategic planning", "Change management", "Labor law", "Succession planning", "Moroccan Labor Law", "MS Office tools", "HR Information Systems" ], "skillCount" : 18, "jobCategory" : "human-resources", "dataQualityScore" : 1.0, "_score" : 469.84457, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69f552ce4c40e2acd1fdd343", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 19.0, "max" : 27.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "certifications" : [ "CompTIA Network+", "Certified Wireless Technology Specialist" ], "timestamp" : "2026-06-15T06:32:15.603", "fingerprint" : "1a522863b721c2c909fbaa79385daba1fcf1d06a014ff36eaba2d1060a43382d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409271/apply", "externalId" : "cadc3562-8db4-4f9b-b1cb-23413295d840", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "WiFi, Telecommunications", "professionalSkills" : [ "Technical support" ], "hardSkillsList" : [ "Network configuration", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Customer support, Network support", "majorSkillsList" : [ "Customer support", "Network support" ], "coreResponsibilities" : "Provide frontline technical support, Configure network devices, Troubleshoot common network issues, Document all support interactions, Identify and escalate complex issues", "domainKnowledge" : "Computer networking; WiFi fundamentals; Networking concepts", "domainList" : [ "computer-networking", "wifi-fundamentals", "networking-concepts" ], "domainSpecificKnowledge" : [ "Computer networking", "WiFi fundamentals", "Networking concepts" ], "communicationSkills" : "Spanish fluency", "documentationSkills" : "Document support interactions", "continuousLearning" : "Company-provided training", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Speak, write, and read fluently in Spanish, 1+ year customer-facing support experience, 6+ months technical support experience, Proven track record of delivering courteous, efficient support, Commitment to obtaining networking certifications", "qualificationsPreferred" : "CompTIA Network+ certification, Certified Wireless Technology Specialist certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - Speak, write, and read fluently in Spanish - 1+ year of customer-facing support experience, including 6+ months in technical support - Proven track record of delivering courteous, efficient support to external customers - Commitment to obtaining networking certifications (e.g., CompTIA Network+) during company-provided training time Preferred Qualifications: - CompTIA Network+ (nice to have/will train) - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, ID, Boise - 19.00 - 27.00 USD hourly", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Customer support, Network support. Provide frontline technical support. Configure network devices", "postedDate" : "2026-06-13T15:07:06.073", "createdAt" : "2026-06-13T15:07:06.073", "lastUpdated" : "2026-06-15T06:32:15.603", "ingestTimestamp" : "2026-06-13T15:07:06.073", "mongoId" : "69f552ce4c40e2acd1fdd343", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409271/apply", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 56160, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network configuration", "Network troubleshooting", "Customer support", "Network support", "Technical support", "Computer networking", "WiFi fundamentals", "Networking concepts", "CompTIA Network+", "Certified Wireless Technology Specialist" ], "skillCount" : 10, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "_score" : 468.9859, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2eb3b474d8ee00a0e7ee3d", "title" : "Educational Aide, Library", "company" : "Santa Fe College", "industry" : "Education", "salary" : { "min" : 22000.0, "max" : 30000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Educational Aide, Library position in the United States, adjusted for part-time employment." }, "location" : "Unknown", "locations" : [ "Unknown" ], "timestamp" : "2026-06-15T23:18:38.192", "fingerprint" : "40a2ce1251a5f85b68379d18c313e7ea209ebf97d157ca96056085fe1570ad23", "source" : "workday", "language" : "en", "applyUrl" : "https://sfcollege.wd5.myworkdayjobs.com/SFcareers/job/Educational-Aide--Library_JR220", "externalId" : "JR220", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Greet visitors at service desks, Respond to visitors at service desks, Direct visitors at service desks, Accept telephone calls, Screen telephone calls, Route telephone calls, Resolve front-line questions, Refer inquiries as necessary, Assist users with borrowing materials, Assist users with study room reservations, Assist users with computers, Assist users with printing, Assist users with Wi-Fi, Answer general library questions, Shelve library materials, Maintain library materials, Identify safety concerns, Identify policy concerns, Communicate safety concerns, Communicate policy concerns, Operate office equipment, Maintain office equipment, Scan documents, Print documents, Wipe down desks, Sanitize desks, Sanitize chairs, Provide general administrative support, Honor privacy of student records, Honor security of student records, Comply with College Rules, Comply with procedures, Comply with guidelines, Comply with laws and regulations, Provide service excellence, Engage courteously, Engage professionally, Engage accessibly, Perform other duties as assigned", "domainKnowledge" : "FERPA policies; Document retention; Document destruction", "domainList" : [ "ferpa-policies", "document-retention", "document-destruction" ], "domainSpecificKnowledge" : [ "FERPA policies", "Document retention", "Document destruction" ], "specialRequirements" : "Criminal background check", "qualificationsBasic" : "Currently enrolled Santa Fe College student, Good academic standing, Taking six or more credit hours", "qualificationsPreferred" : "Availability to work mornings, Availability to work nights, Availability to work weekends", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Description Summary** Application Deadline: This advertisement is open continuously and for multiple positions. Applications are reviewed on a need-by basis. The Lawrence W. Tyree Library located at Santa Fe College’s Northwest Campus supports the college’s mission, goals, and curriculum with knowledgeable staff, appropriate resources, and an environment that promotes user success and life-long learning. The library is hiring multiple educational aides to perform duties essential to library circulation, collection maintenance, and the provision of quality library services. The Educational Aide will maintain a functional and efficient work environment and ensure compliance with SF and FERPA policies. # _****_ **Job Description** ## Responsibilities and Duties: * Provides a professional, helpful, and welcoming atmosphere by greeting to, responding to, and directing visitors at the Tyree Library service desks on the NW campus. * Accepts, screens, and routes telephone calls concerning activities and operations of the library, directing inquiries as appropriate. * Provides some front-line level of resolution to questions or concerns while making appropriate referrals as necessary. * Assists library users with borrowing materials, study room reservations, computers, printing, Wi-Fi-, and general library questions. * Shelves and assists in the maintenance of library materials. * Regularly moves throughout the interior and exterior of the building to identify and communicate any safety or policy concerns/needs. * Operates and maintains office equipment such as copy machines, laminators, and document shredders to scan documents, print documents, etc. * Ensures rooms are cleanly by wiping down desks in the testing room, computer lab, breakroom, and sanitizing desks/chairs. * Provides general administrative support for Library staff. * Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures. * Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality. * Provides service excellence through courteous, informed, accessible, and professional engagement. * Performs other duties as assigned. **QUALIFICATIONS** **Required** : Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours. **Additional Requirements** : A criminal background check will be conducted. **Preferred:** Availability to work mornings, nights, and/or weekends. **General Knowledge, Skills, and Abilities** * Ability to work successfully in a multi-cultural environment. * Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment. * Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job. * Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills. * Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions. * Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames. * Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions. * Detail Oriented - Proven accuracy and attention to detail. * Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response. _**If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.**_ Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. [sfcollege.edu/eaeo](http://www.sfcollege.edu/eaeo) Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [equity.officer@sfcollege.edu](mailto:equity.officer@sfcollege.edu) Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.", "summaryDescription" : "Educational Aide, Library at Santa Fe College. Greet visitors at service desks. 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: "Technology", "salary" : { "min" : 115500.0, "max" : 173000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Administrative Business Partner roles in Seattle, adjusted for mid-seniority and Google's industry and company size." }, "location" : "[Seattle, WA, USA, [Seattle, WA, USA], Seattle, null, WA, US]", "locations" : [ "[Seattle, WA, USA, [Seattle, WA, USA], Seattle, null, WA, US]" ], "timestamp" : "2026-06-16T14:24:42.366", "fingerprint" : "810890f84171ba574ac9cd81e3ae3e7eb41ee6f31eb9c277444d02efdc046bbe", "source" : "google", "language" : "en", "externalId" : "123961586569093830", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "remoteFriendly" : false, "summaryDescription" : 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"is_estimated" : true, "estimation_basis" : "Senior Product Owner salaries in Romania for FinTech companies, adjusted for seniority and location." }, "location" : "Romania", "locations" : [ "Romania" ], "timestamp" : "2026-06-15T00:36:09.716", "fingerprint" : "f4592ed9c6ab76c368cfe9bef182c93655b66de5a4654998c78f47961d529d00", "source" : "workday", "language" : "en", "applyUrl" : "https://ing.wd3.myworkdayjobs.com/ICSGBLCOR/job/Bucharest---Dacia-One/Product-Owner---Customer-Journey-Expert---IPA-Trade-Store--ING-Hubs-Romania_REQ-10116462", "externalId" : "REQ-10116462", "industryFunction" : { }, "locationPoint" : "45.9432,24.9668", "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Data Management, Touchpoint Channels, Integration, Core Banking, Global Products, ETL, Databases, Data pipelines, Data modelling, Event driven 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"name" : "Bilateral Margining", "level" : "intermediate" }, { "name" : "Pre-deal derivatives Pricing", "level" : "intermediate" }, { "name" : "Data modelling", "level" : "intermediate" }, { "name" : "ETL", "level" : "intermediate" }, { "name" : "Databases", "level" : "intermediate" }, { "name" : "Trade data models", "level" : "intermediate" }, { "name" : "ISDA CDM", "level" : "intermediate" }, { "name" : "FpML", "level" : "intermediate" }, { "name" : "Warehouse architectures", "level" : "intermediate" } ], "majorSkills" : "Product Owner, Customer Journey Expert, Financial Markets, Risk Management", "majorSkillsList" : [ "Product Owner", "Customer Journey Expert", "Financial Markets", "Risk Management" ], "coreResponsibilities" : "Deliver change initiatives, Interface between stakeholders, Understand challenges, Identify solutions, Represent business to squads, Provide impactful analysis, Maximize business value, Create developer-ready content, Define acceptance criteria, Perform collaborative refinements, Groom backlog regularly, Keep backlog prioritized, Align delivery teams, Ensure timely delivery, Ensure good quality delivery, Create product vision, Maintain product vision, Own product vision, Share product vision, Create relationships, Adapt and improve, Improve what works, Deliver incremental value, Have smooth iterative process, Structure issues, Simplify issues, Solve issues, Provide process design, Provide process visualisation, Participate end to end refinement, Lead end to end refinement, Participate solution design, Lead solution design, Work independently, Address implications of decisions, Have end-to-end vision, Manage complexity, Track market developments, Analyze market developments, Track competition developments, Analyze competition developments, Guide others, Inspire others, Manage preparations, Manage commitments, Create environment of open dialogue, Encourage expertise development, Establish relationships, Maintain relationships, Identify business opportunities, Drive revenue, Improve product offerings, Train involved parties, Coach involved parties, Ensure understanding, Ensure adoption, Ensure proper implementation, Accumulate knowledge, Collect knowledge, Keep knowledge up to date, Make knowledge accessible, Take initiatives for sharing knowledge, Initiate new Epics, Initiate new Features, Initiate new Stories", "teamCollaboration" : "Customer journey expert colleagues; Scrum teams; Cross domain; End-to-end environments; Delivery teams; Engineering teams; Team members; Key stakeholders; Involved parties; Colleagues", "projectManagementSkills" : [ "Agile", "Scrum", "Product vision", "Backlog management", "Roadmap", "Iterative delivery" ], "domainKnowledge" : "Financial Markets; Treasury; Risk Management; Financial regulation; Trade data models; ISDA CDM; FpML; Warehouse architectures; Event driven architectures; Streaming data; Data pipelines; Data modelling; ETL; Databases; Derivative products; Pricing; Risk metrics; Simulations; XVA; PFE; Value at Risk; Expected Shortfall; Bilateral Margining; Pre-deal derivatives Pricing", "domainList" : [ "financial-markets", "treasury", "risk-management", "financial-regulation", "trade-data-models", "isda-cdm", "fpml", "warehouse-architectures", "event-driven-architectures", "streaming-data", "data-pipelines", "data-modelling", "etl", "databases", "derivative-products", "pricing", "risk-metrics", "simulations", "xva", "pfe", "value-at-risk", "expected-shortfall", "bilateral-margining", "pre-deal-derivatives-pricing" ], "domainSpecificKnowledge" : [ "Financial Markets", "Treasury", "Risk Management", "Financial regulation", "Trade data models", "ISDA CDM", "FpML", "Warehouse architectures", "Event driven architectures", "Streaming data", "Data pipelines", "Data modelling", "ETL", "Databases", "Derivative products", "Pricing", "Risk metrics", "Simulations", "XVA", "PFE", "Value at Risk", "Expected Shortfall", "Bilateral Margining", "Pre-deal derivatives Pricing" ], "toolProficiency" : [ "IPA platform", "IPA Trade Store" ], "communicationSkills" : "Communication skills; Presentation skills; Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Analytical skills; Issue resolution", "outcomesObjectives" : "Deliver timely and good quality; Deliver incremental value", "qualificationsBasic" : "10+ years background in Financial Markets, 10+ years background in Treasury, Prior experience as Product Owner, Prior experience as Product Manager, Experience in Risk Management, Experience with working in Agile/Scrum, Experience with product and service management, Experience with product and service processes, Product experience in data pipelines, Product experience in data modelling, Product experience in ETL, Product experience in databases, Knowledge in trade data models, Knowledge in event driven architectures, Knowledge in streaming data, Excellent level English", "qualificationsPreferred" : "Familiarity with the Financial Markets regulation", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "**Discover ING Hubs Romania** ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.** We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from our office in Bucharest. **Our tech capabilities remain the core of our business** , with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? **The Mission** Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products. Within FM, in Pricing Core area, we have ING Pricing Architecture (IPA) platform, which consists of multiple components that enable real-time and batch calculations of **financial risk metrics** and **simulations** (e.g. **XVA,** **PFE, Value at Risk** , **Expected Shortfall** , **Bilateral Margining** , **pre-deal** derivatives **Pricing**) which are driven by new banking regulations as well as advanced Risk analysis on the derivative product portfolio of Financial Markets (interest rates, credits, foreign exchange). This platform is in the heart of the IT landscape for our global dealing rooms and risk managers in Asia, Europe and Americas, with aprox. 30 scrum teams spread across 4 locations (Amsterdam, Brussels, Bucharest and Singapore), cooperating to evolve it towards target ING Financial Markets IT vision. In particular, IPA Trade Store is one of the core IPA components responsible with the ingestion, transformation and distribution of trade related data to a series of other IPA components or pricing and risk engines, in order to be used together with the static data and market data for pricing and risk calculations. **Your day to day** Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Together with your customer journey expert colleagues in Bucharest, Amsterdam, Brussels and London, you will: * Combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives. * Be the interfacing function between various stakeholders (trading, sales, Ops, risk, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them * Represent the voice of the business to the squads * Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments As a Product Owner, you will: * Be a partner of the squad and be part of the process (be at the standup, plannings, drive refinements, fully engage with the dev cycle, be there for the team when they need you) * Maximise business value by creating / providing clear and developer-ready content for user stories (what is needed, for whom and why with clearly defined acceptance criteria (leave no one in any doubts on what's required)), stimulate rich and collaborative conversations * Perform collaborative refinements by getting the team involved regularly and working together * Love your backlog (know the backlog inside out, groom it regularly, keep it prioritized) * Facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery * Ensure deliveries meet the expected deadlines * Create, maintain and own the product vision and regularly share it with the stakeholders and the engineering teams (creative and open to collaborative ideas, excite, motivate, enthuse the team, instill confidence, live and breathe the product vision) * Create strong relationships with both team members and stakeholders (communicate, listen, rapport, empathise, influence, motivate, say no vs say yes) * Adapt and improve: don't repeat waste and improve what works * Think iteratively (lean) and have technical empathy (understanding) in order to deliver incremental value (vertical slices) and have a smooth iterative delivery process * Structure, simplify and solve issues on processes and systems * Provide process design and visualisation * Participate/Lead end to end refinement and solution design sessions * Work independently and ensure that implications of decisions are thought through and get addressed * Be able to have a good end-to-end vision and manage complexity * Keep track of and analyze market and competition developments * Lead, guide and inspire others in specific areas and manage the preparations and commitments regarding deliverables * Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead * Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also identify business opportunities to drive revenue and improve product offerings * Train and coach involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s) * Accumulate and collect knowledge, keep it up to date and make it accessible for re-use. Take initiatives for sharing knowledge * In case of an existing product/market, also take care of the further development of a product by initiating new Epics, Features and Stories. **What you’ll bring to the team** * **Experience** : * 10+ years background in Financial Markets and/or Treasury * **Skills/knowledge** : * Prior experience as Product Owner, Product Manager * Experience in Risk Management * Familiarity with the Financial Markets regulation is a plus * Experience with working in Agile/Scrum * Experience with product and service management and processes * Knowledge in event driven architectures and streaming data * Product experience in data pipelines, data modelling, ETL and databases. Strong knowledge in trade data models such as ISDA CDM, FpML and warehouse architectures * Good communication skills (in English), as well as communication and presentation skills (telling – selling) across different skill and seniority levels * Strong analytical skills and an eye for detail * **Foreign languages:** English (excellent level) * **Education** : Completed education at Bachelor/Master level _If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the**privacy notices** on our _[ _website_](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspotler.ing.services%2Fct%2Fm15%2Fk1%2Fu3OKGATJoDUfXOjG4goX-GI4pI7sAk_g4MUntFGxfUlxuXVIiXOoKQSQkNAFewt6_pVvsKGCt4oxbmMgt4yTuA%2FwbRUkfvAH3gvdXV&data=05%7C01%7Ccristina-ancuta.rosu%40ing.com%7Cade4ebabb8904f9fa2e608dbbf5424a3%7C587b6ea13db94fe1a9d785d4c64ce5cc%7C0%7C0%7C638314140350209682%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=pGJa4XoDxJem7pIuAblJ2hDsMiLzNJPA%2B6FHtYn%2BC40%3D&reserved=0) _(make sure to scroll until you reach the Data Protection section/ Candidates tab)._", "summaryDescription" : "Product Owner & Customer Journey Expert | IPA Trade Store at ING Hubs Romania. 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Martinson", "67213" ], "certifications" : [ "Kansas teaching license", "Kansas library media endorsement" ], "timestamp" : "2026-06-16T03:00:53.346", "fingerprint" : "c3a2c97c04030bf301f68751ef7d37e68fe7b8355c9e7bd682266882e56d166a", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=79094", "externalId" : "79094", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SMART boards, IPads, Computers, Copiers, Scanners, Fax machine", "professionalSkills" : [ "Information literacy", "Curriculum development", "Policy development" ], "hardSkillsList" : [ "Information evaluation", "Resource evaluation", "Collection management", "Inventory management", "Ethical information use" ], "softSkillsList" : [ "Confidentiality", "Tact", "Diplomacy" ], "hardSkills" : [ { "name" : "Information evaluation", "level" : "intermediate" }, { "name" : "Resource evaluation", "level" : "intermediate" }, { "name" : "Collection management", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Ethical information use", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Confidentiality" }, { "name" : "Tact" }, { "name" : "Diplomacy" } ], "majorSkills" : "Information literacy, Literature appreciation, Resource management", "majorSkillsList" : [ "Information literacy", "Literature appreciation", "Resource management" ], "coreResponsibilities" : "Teach information literacy skills, Promote literature appreciation, Instruct on information needs analysis, Instruct on resource location and use, Instruct on information evaluation, Instruct on information communication, Collaborate with teachers, Support curriculum content, Support learning outcomes, Support student information needs, Support information resources, Help meet instructional standards, Develop policies, Develop practices, Develop curricula, Teach information location strategies, Teach information access strategies, Teach information evaluation strategies, Integrate electronic resources, Integrate printed resources, Maintain library collection, Select collection items, Remove collection items, Keep inventory accurate, Acquire information resources, Evaluate information resources, Bring awareness of information issues, Model ethical information use, Articulate ethical information use, Assist with assigned duties", "teamCollaboration" : "Collaborate with Teachers; Collaborate with others; Work with school community", "domainKnowledge" : "Kansas Curricular Standards; Library Media Standards; American Library Association standards; BOE policy 6431; BOE policy 6435", "domainList" : [ "kansas-curricular-standards", "library-media-standards", "american-library-association-standards", "boe-policy-6431", "boe-policy-6435" ], "domainSpecificKnowledge" : [ "Kansas Curricular Standards", "Library Media Standards", "American Library Association standards", "BOE policy 6431", "BOE policy 6435" ], "problemSolvingSkills" : "Critical thinking; Problem solving", "specialRequirements" : "Walk long distances, Respond rapidly in emergencies, Stand for long periods, Bend, Twist, Balance, Stoop, Climb steps, Reach overhead, Lift, Push, Pull up to 20 pounds, Work five days a week, Work up to seven hours per day, Limited travel between schools, Limited travel to central offices, Comply with WPS guidelines", "qualificationsBasic" : "Kansas teaching license required, Kansas library media endorsement required", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: Library Media Specialist - Elementary Not currently paired with any other buildings Position Function: The role of the School Library Media Specialist is to teach students how to find, evaluate and use information effectively as well as to promote an appreciation of literature by ensuring that students and teachers are effective users of ideas and information. Essential Performance Responsibilities: Teach students to use critical thinking and problem solving skills for information literacy using the Kansas Curricular Standards for Library Media and national standards as set forth by the American Library Association Instruct students, staff and the community to analyze learning and information needs, to locate and use resources that will meet those needs, and to evaluate, understand and communicate the information those resources provide Be knowledgeable about current research on teaching and learning; skilled in applying findings to a variety of situations – particularly those that call upon students to access, evaluate, and use information from multiple sources in order to learn, to think, to create and to apply knowledge Collaborate with Teachers and others to support curriculum content, learning outcomes, student information needs, and information resources Help Teachers and others to meet state and district instructional standards in the Library Media Program Work with the entire school community to provide leadership in developing policies, practices, and curricula that guide students to develop information literacy skills Teach strategies for locating, accessing and evaluating information by integrating both electronic and printed resources Maintain the library collection - follow BOE policy 6431 to select items added to the collection and BOE policy 6435 for removal of items from the collection Keep a current and accurate inventory of library materials Acquire and evaluate information resources in a variety of formats Bring an awareness of information issues to Teachers, Administrators, students and others. Model and articulate ethical uses of information Additional Duties: Assists with additional duties as assigned by supervisor. Equipment: This position may require the ability to use SMART boards and iPads in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with WPS guidelines for equipment use. Travel: Limited travel between schools and central offices may be required. Physical and Mental Demands: Must be able to walk long distances Respond rapidly in emergency situations Stand for long periods of time, bend, twist, balance, stoop, climb steps, reach overhead, lift, push, pull up to 20 pounds or more with assistance Work five days a week, up to seven hours or more per day, or as assigned Knowledge, Skills, and Abilities: Ability to perform a variety of tasks, ability to be flexible when asked to perform numerous tasks simultaneously, perform under deadlines and work in a calm, sensible and efficient manner Ability to organize, coordinate and communicate effectively Computer expertise in library, application software and Internet use Displays a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: Kansas teaching license required. Kansas library media endorsement required FLSA Status: Exempt", "summaryDescription" : "Library Media Specialist (2025-2026 School Year). Skills: Information literacy, Literature appreciation, Resource management. Teach information literacy skills. Promote literature appreciation", "createdAt" : "2026-06-14T19:46:20.992", "lastUpdated" : "2026-06-16T03:00:53.346", "ingestTimestamp" : "2026-06-14T19:46:20.992", "mongoId" : "6949b14570f0b99d5882718d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Information evaluation", "Resource evaluation", "Collection management", "Inventory management", "Ethical information use", "Confidentiality", "Tact", "Diplomacy", "Information literacy", "Literature appreciation", "Resource management", "Curriculum development", "Policy development", "Kansas Curricular Standards", "Library Media Standards", "American Library Association standards", "BOE policy 6431", "BOE policy 6435", "Kansas teaching license", "Kansas library media endorsement" ], "skillCount" : 20, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 459.46347, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "69f552ce4c40e2acd1fdd342", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 19.0, "max" : 27.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "certifications" : [ "CompTIA Network+", "Certified Wireless Technology Specialist" ], "timestamp" : "2026-06-15T06:01:17.275", "fingerprint" : "53da957988aa98c35ae87a51528b90e2f52ea53a8dd2f808c437b2bf77c814ec", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409272/apply", "externalId" : "8c09ea39-7ece-410d-870e-be10679c3b06", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "WiFi, Telecommunications", "professionalSkills" : [ "Technical support" ], "hardSkillsList" : [ "Network configuration" ], "hardSkills" : [ { "name" : "Network configuration", "level" : "intermediate" } ], "majorSkills" : "Customer support, Network troubleshooting", "majorSkillsList" : [ "Customer support", "Network troubleshooting" ], "coreResponsibilities" : "Provide frontline technical support, Configure network devices, Troubleshoot common network issues, Document all support interactions, Identify and escalate complex issues", "domainKnowledge" : "Computer networking; Wireless networks", "domainList" : [ "computer-networking", "wireless-networks" ], "domainSpecificKnowledge" : [ "Computer networking", "Wireless networks" ], "communicationSkills" : "Spanish fluency", "documentationSkills" : "Document support interactions", "continuousLearning" : "Company-provided training", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Speak, write, and read fluently in Spanish, 1+ year customer-facing support experience, 6+ months technical support experience, Proven track record of delivering courteous, efficient support, Commitment to obtaining networking certifications", "qualificationsPreferred" : "CompTIA Network+ certification, Certified Wireless Technology Specialist certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - Speak, write, and read fluently in Spanish - 1+ year of customer-facing support experience, including 6+ months in technical support - Proven track record of delivering courteous, efficient support to external customers - Commitment to obtaining networking certifications (e.g., CompTIA Network+) during company-provided training time Preferred Qualifications: - CompTIA Network+ (nice to have/will train) - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, ID, Boise - 19.00 - 27.00 USD hourly", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Customer support, Network troubleshooting. Provide frontline technical support. Configure network devices", "postedDate" : "2026-06-13T10:39:43.578", "createdAt" : "2026-06-13T10:39:43.578", "lastUpdated" : "2026-06-15T06:01:17.275", "ingestTimestamp" : "2026-06-13T10:39:43.578", "mongoId" : "69f552ce4c40e2acd1fdd342", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409272/apply", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 56160, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network configuration", "Customer support", "Network troubleshooting", "Technical support", "Computer networking", "Wireless networks", "CompTIA Network+", "Certified Wireless Technology Specialist" ], "skillCount" : 8, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "_score" : 458.12402, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a210e9b74d8ee00a0af872f", "title" : "Software Engineering Manager, Commerce Shopping Quality Journey Orchestration", "industry" : "E-Commerce", "salary" : { "min" : 175500.0, "max" : 254000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager Software Engineering role in Pittsburgh, adjusted for the E-commerce industry and typical company size." }, "location" : "[Pittsburgh, PA, USA, [Pittsburgh, PA, USA], Pittsburgh, null, PA, US]", "locations" : [ "[Pittsburgh, PA, USA, [Pittsburgh, PA, USA], Pittsburgh, null, PA, US]" ], "timestamp" : "2026-06-16T12:53:40.620", "fingerprint" : "2640e9b868f4f4d6a4092dd012c51183cc392f90a9dd6e5fd674bf10b5d78e5f", "source" : "google", "language" : "en", "externalId" : "139439991573881542", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pittsburgh", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.4406968,-80.0025666" } ], "locationText" : "Pittsburgh, Pennsylvania, United States", "experienceLevel" : "Manager", "remoteFriendly" : false, "summaryDescription" : "Software Engineering Manager, Commerce Shopping Quality Journey Orchestration", "postedDate" : "2026-06-16T01:50:54.655", "createdAt" : "2026-06-16T01:50:54.655", "lastUpdated" : "2026-06-16T12:53:40.620", "ingestTimestamp" : "2026-06-16T01:50:54.655", "mongoId" : "6a210e9b74d8ee00a0af872f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175500, "salaryAnnualMax" : 254000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "_score" : 457.13486, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6ab774d8ee00a090d7c2", "title" : "Product Manager - Mobile & Customer Portal", "company" : "Hippo Insurance", "industry" : "Insurance", "salary" : { "min" : 135000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Manager in Austin, TX, adjusted for the insurance industry and company size." }, "location" : "Austin, Texas, United States", "locations" : [ "Austin", "Texas", "United States" ], "timestamp" : "2026-06-15T07:55:46.526", "fingerprint" : "18fbc6a3d16c260e2a9311f308c021a7a8829ba7ef403eaab3c09c3748cfc715", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/hippo70/jobs/8588582002?gh_jid=8588582002", "externalId" : "8588582002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Product strategy", "Roadmap development", "User story writing", "Cross-functional collaboration", "Customer interviews", "Data analysis", "Prioritization frameworks", "Stakeholder alignment", "Launch readiness", "Performance tracking", "Experiment design", "Product decision making" ], "hardSkillsList" : [ "Customer research", "Data storytelling", "A/B testing" ], "hardSkills" : [ { "name" : "Customer research", "level" : "intermediate" }, { "name" : "Data storytelling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" } ], "majorSkills" : "Product management, Mobile app, Customer portal", "majorSkillsList" : [ "Product management", "Mobile app", "Customer portal" ], "coreResponsibilities" : "Own policyholder journey, Map touchpoints, Optimize touchpoints, Deliver omnichannel experiences, Run customer interviews, Analyze CSAT data, Analyze NPS data, Identify improvement opportunities, Drive data-informed roadmap, Define success metrics, Use analytics tools, Translate insights into requirements, Ship high-quality solutions, Establish operating cadence, Design experiments, Run experiments, Sequence A tests, Translate results into decisions, Collaborate with design, Collaborate with engineering, Communicate roadmap decisions, Communicate tradeoffs", "teamCollaboration" : "Cross-functional collaboration; Partner with engineering; Partner with design; Partner with data; Partner with marketing; Partner with support; Partner with claims; Partner with operations; Senior stakeholder communication", "projectManagementSkills" : [ "Roadmap development", "Prioritization frameworks", "Launch readiness" ], "domainKnowledge" : "Homeownership; Insurance carrier platform; Regulated industries", "domainList" : [ "homeownership", "insurance-carrier-platform", "regulated-industries" ], "domainSpecificKnowledge" : [ "Homeownership", "Insurance carrier platform", "Regulated industries" ], "communicationSkills" : "Clear communication; Confident communication; Precise writing; Precise speaking; Translate strategies; Clear narratives", "documentationSkills" : "PRDs; User stories; Acceptance criteria", "problemSolvingSkills" : "Identify opportunities; Root cause analysis", "outcomesObjectives" : "Reduce friction; Improve speed-to-market; Improve retention; Reduce cost to serve; Improve customer satisfaction", "qualificationsBasic" : "3+ years product management, Full ownership product backlog, Lead end-to-end SDLC, Customer empathy, Conduct customer research, Design sensibility, End-to-end product experience, Consumer-facing digital product, Analytical instincts, Define success metrics, Experimentation fluency, Clear, confident communication, High agency, Collaborative spirit, Bachelor's degree", "qualificationsPreferred" : "Insurance or fintech experience, Consumer product experience, Native mobile app experience, Familiarity with support tooling, Familiarity with CX tooling, Growth marketing collaboration, Lifecycle marketing collaboration", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: Product Manager - Mobile & Customer Portal Location: Austin, TX Reports to: Sr. Product Manager - Retention and CX About Hippo: Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most. Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement. If you're energized by building what's next, we'd love to meet you. About the Role: We are looking for a results-driven Product Manager to lead our Mobile App and Customer Portal. Based in Austin, you'll own the digital touchpoints our policyholders rely on to manage their policy, file claims, and stay connected with Hippo. From the moment a customer activates their policy to the moment they renew, you'll shape what that journey looks and feels like. What You’ll Do: Own the end-to-end policyholder journey. Map and optimize every touchpoint from onboarding to renewal across our mobile apps and customer portal. Partner with marketing, support, claims, and operations to reduce friction and deliver omnichannel experiences that feel seamless. Be the voice of the customer. Run frequent customer interviews and dig into CSAT and NPS data to surface insights. Set a high bar for quality and champion the policyholder perspective in every product decision. Identify opportunities to improve speed-to-market for product changes through tooling, process improvements, and automation. Drive a data-informed roadmap. Define success metrics tied to business outcomes—retention, cost to serve, and customer satisfaction. Use analytics tools to uncover behavioral insights, inform experimentation, and prioritize where to invest. Translate insights into crisp requirements (PRDs, user stories, acceptance criteria) and partner closely with Engineering/Design/Data to ship high-quality solutions. Establish a strong operating cadence: prioritization frameworks, stakeholder alignment, launch readiness, training/comms, and performance tracking. Design and run experiments. Identify opportunities, sequence A/B tests thoughtfully, and translate results into clear product decisions. Know when to iterate and when to move on. Build with a strong team. Collaborate closely with design and engineering, bring a clear point of view, and stay open to other perspectives. Communicate roadmap decisions and tradeoffs to senior stakeholders with clarity and confidence. Must Haves: 3+ years of experience in product management, including full ownership of the product backlog and leading the end-to-end software development lifecycle in collaboration with a team of at least four engineers, delivering impactful and user-focused solutions. Customer empathy. You listen before you build. You have a track record of conducting customer research and translating what you hear into product decisions. Design sensibility. You have a strong eye for good UX and can articulate why something works or doesn' t. You hold a high bar for craft and know how to be a true partner to your UX counterpart. End-to-end product experience. You've owned a product from concept through launch and iteration, ideally a consumer-facing digital product with a multi-step user journey. Strong analytical instincts. You're comfortable defining metrics, building measurement plans, and using data to tell a story. You connect product success to business outcomes. Experimentation fluency. You know how to design a valid A/B test, interpret results without overclaiming, and build a testing cadence into your process. Clear, confident communication. You write and speak with precision. You can translate complex strategies into clear narratives for any audience, from engineers to senior executives, and you know how to drive alignment across teams with different priorities. High agency. You take ownership of hard problems and move forward without waiting for perfect information. Collaborative spirit. You earn trust by doing great work and making people around you better. You're a genuine team player with design, engineering, and cross-functional partners. Bachelor’s degree in Business, Finance/Accounting, Computer Science, or a related field. Nice to Haves: Insurance or fintech experience. You understand regulated industries and the trust that comes with handling someone's most important financial decisions. Consumer product experience. You've owned a high-traffic, user-facing digital product end to end. Bonus points if that includes native mobile app experience across iOS and Android. Familiarity with support and CX tooling. You've worked alongside customer support teams and understand how product decisions affect ticket volume and agent experience. Growth or lifecycle marketing collaboration. You've partnered with lifecycle or growth teams to build triggered messaging, re-engagement flows, or renewal campaigns. Benefits and Perks Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) Equity - This position is eligible for equity compensation Training and Career Growth - Training and internal career growth opportunities Flexible Time Off - You know when and how you should recharge Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. Hippo CCPA", "summaryDescription" : "Product Manager - Mobile & Customer Portal at Hippo Insurance. Skills: Product management, Mobile app, Customer portal. Own policyholder journey. Map touchpoints", "postedDate" : "2026-06-14T01:44:12.581", "createdAt" : "2026-06-14T01:44:12.581", "lastUpdated" : "2026-06-15T07:55:46.526", "ingestTimestamp" : "2026-06-14T01:44:12.581", "mongoId" : "6a2c6ab774d8ee00a090d7c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer research", "Data storytelling", "A/B testing", "Product management", "Mobile app", "Customer portal", "Product strategy", "Roadmap development", "User story writing", "Cross-functional collaboration", "Customer interviews", "Data analysis", "Prioritization frameworks", "Stakeholder alignment", "Launch readiness", "Performance tracking", "Experiment design", "Product decision making", "Homeownership", "Insurance carrier platform", "Regulated industries" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 453.25397, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a696374d8ee00a06379e6", "title" : "Head of Journey Centre Enablement", "company" : "Momentum Financial Services Group", "industry" : "Financial Services", "salary" : { "min" : 175000.0, "max" : 180000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "TORONTO HQ 150955", "locations" : [ "TORONTO HQ 150955" ], "timestamp" : "2026-06-14T07:27:12.740", "fingerprint" : "1c84b8be23f99766748fd109172608599a92ef5acbb49b1a125f6d6da0d1ab38", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/momentumfinancialservicesgroup/jobs/5247839008", "externalId" : "5247839008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "professionalSkills" : [ "Customer experience", "Enterprise operating model", "Journey design", "Journey management", "Enterprise prioritization", "Trade-off decisions", "Capacity planning", "Demand planning", "Risk management", "Omni-channel experience", "Platform thinking", "Modular capabilities" ], "hardSkillsList" : [ "Customer journey design", "Enterprise journey frameworks", "Journey portfolio performance" ], "softSkillsList" : [ "Leadership", "Coaching" ], "hardSkills" : [ { "name" : "Customer journey design", "level" : "intermediate" }, { "name" : "Enterprise journey frameworks", "level" : "intermediate" }, { "name" : "Journey portfolio performance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" } ], "majorSkills" : "Journey Centre Enablement, Operating model leadership, Customer journey management", "majorSkillsList" : [ "Journey Centre Enablement", "Operating model leadership", "Customer journey management" ], "coreResponsibilities" : "Define & Scale the Journey-Based Operating Model, Establish clear roles, accountabilities, and ways of working, Drive adoption and consistency across all journeys, Set and Propagate the Journey North Star, Institutionalize core principles of the journey operating model, Embed principles in all prioritization, design, and delivery, Drive Enterprise Prioritization & Trade-Offs, Enable cross-journey prioritization and sequencing of initiatives, Facilitate trade-off decisions across products, channels, and platforms, Provide unified view of priorities across journey portfolio, Establish Governance & Decision Frameworks, Design governance forums including the Journey Council, Enable rapid, informed decision-making, Ensure alignment across enterprise priorities and strategic initiatives, Own the Journey Library, Define, maintain, and continuously evolve a library of, Ensure journey definitions reflect true end-to-end customer experience, Enable Journey Leaders, Provide strategic direction, coaching, and leadership to Journey, Ensure Journey Leaders are driving cross-functional alignment, prioritization,, Hold collective accountability for journey portfolio performance and, Enable Omni-Channel & Platform Thinking, Ensure delivery of consistent, seamless experiences across Digital,, Drive alignment between channel and platform teams, Champion modular, reusable capabilities and a build-once, deploy-many", "teamCollaboration" : "Cross-functional teams; Journey Leaders; Product teams; Technology teams; Operations teams; Channel teams; Platform teams", "projectManagementSkills" : [ "Prioritization", "Sequencing", "Capacity planning", "Demand planning" ], "domainKnowledge" : "Financial services; Consumer lending; Regulated industries; Customer-intensive industry; Subprime lending; Near-prime lending; Financially underserved customers; Vulnerability; Hardship; Responsible lending", "domainList" : [ "financial-services", "consumer-lending", "regulated-industries", "customer-intensive-industry", "subprime-lending", "near-prime-lending", "financially-underserved-customers", "vulnerability", "hardship", "responsible-lending" ], "domainSpecificKnowledge" : [ "Financial services", "Consumer lending", "Regulated industries", "Customer-intensive industry", "Subprime lending", "Near-prime lending", "Financially underserved customers", "Vulnerability", "Hardship", "Responsible lending" ], "continuousLearning" : "Tuition assistance; Professional development", "problemSolvingSkills" : "Trade-off decisions; Prioritization", "outcomesObjectives" : "Deliver measurable business outcomes; Deliver measurable customer outcomes", "qualificationsBasic" : "15+ years in transformation, strategy, customer experience, or enterprise operating model leadership, 5+ years at Senior Director level or equivalent, Demonstrated experience designing, leading, or scaling a Centre of Excellence, operating model function, or enterprise capability, Proven track record of leading and developing senior leaders and high-performing teams, Deep expertise in customer journey design and management, Experience operating at CLT or equivalent level, Background in financial services, consumer lending, or a similarly regulated and customer-intensive industry, Bachelor's degree in business, Finance, Engineering, or a related field required", "qualificationsPreferred" : "Experience standing up or leading a Journey Management Office, CX Centre of Excellence, or equivalent enterprise function, Familiarity with SAFe or equivalent scaled agile frameworks at a portfolio or program level, Experience owning enterprise-level CX metrics, Background in subprime, near-prime, or financially underserved customer segments, Track record of building organizational capability through toolkits, playbooks, communities of practice, or formal learning programs, Master's degree is an asset", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people. We’ve Got You Covered Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose. Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success. Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges. Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul. Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day. Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. The Job: Head of Journey Centre Enablement This role leads the design, governance, and scaling of Momentum’s journey-led operating model, aligning cross-functional teams, maintaining the enterprise journey framework, and ensuring transformation efforts deliver measurable business and customer outcomes. What You’ll Do Journey Operating Model & North Star Define & Scale the Journey-Based Operating Model: Define, evolve, and embed the enterprise journey-based operating model. Establish clear roles, accountabilities, and ways of working across Journey Leaders, Product, Technology, and Operations. Drive adoption and consistency across all journeys. Set and Propagate the Journey North Star: Define and institutionalize the core principles of the journey operating model — customer at the centre, omni-channel by design, build-once deploy-many, value-led prioritization, and continuous optimization. Ensure these principles are embedded in all prioritization, design, and delivery decisions across the enterprise. Governance, Prioritization & Decision Frameworks Drive Enterprise Prioritization & Trade-Offs: Enable cross-journey prioritization and sequencing of initiatives based on enterprise value. Facilitate trade-off decisions across products, channels, and platforms. Provide a unified view of priorities across the journey portfolio, that feeds into enterprise-wide portfolio view, capacity, demand, execution and risk view owned by PMO. Establish Governance & Decision Frameworks: Design governance forums including the Journey Council. Enable rapid, informed decision-making and clear escalation pathways. Ensure alignment across enterprise priorities and strategic initiatives. Journey Library & Enterprise Standards Own the Journey Library: Define, maintain, and continuously evolve a robust, live, and current library of customer journey definitions — ensuring they reflect the true end-to-end customer experience across all products, channels, and touchpoints, and are regularly reviewed and updated as the business evolves. Leadership, Enablement & Capability Building Enable Journey Leaders: Provide strategic direction, coaching, and leadership to Journey Leaders. Ensure Journey Leaders are driving cross-functional alignment, prioritization, and execution with clarity and impact. Hold collective accountability for journey portfolio performance and delivery quality. Execution, Omni-Channel Experience & Business Outcomes Enable Omni-Channel & Platform Thinking: Ensure the delivery of consistent, seamless experiences across Digital, Retail, and Contact Centre. Drive alignment between channel and platform teams. Champion modular, reusable capabilities and a build-once, deploy-many approach across the enterprise. What You’ll Bring to the Table 15+ years in transformation, strategy, customer experience, or enterprise operating model leadership — with at least 5 years at Senior Director level or equivalent Demonstrated experience designing, leading, or scaling a Centre of Excellence, operating model function, or enterprise capability in a large, complex organization Proven track record of leading and developing senior leaders and high-performing teams in a cross-functional environment Deep expertise in customer journey design and management — including defining and maintaining enterprise-level journey frameworks that drive measurable outcomes Experience operating at CLT or equivalent level — influencing enterprise strategy, investment decisions, and organizational design Background in financial services, consumer lending, or a similarly regulated and customer-intensive industry Nice to Have: Experience standing up or leading a Journey Management Office, CX Centre of Excellence, or equivalent enterprise function Familiarity with SAFe or equivalent scaled agile frameworks at a portfolio or program level Experience owning enterprise-level CX metrics - NPS, customer effort score, complaints - and driving systemic, sustained improvement Background in subprime, near-prime, or financially underserved customer segments - understanding of vulnerability, hardship, and responsible lending obligations Track record of building organizational capability through toolkits, playbooks, communities of practice, or formal learning programs Education + Experience Bachelor’s degree in business, Finance, Engineering, or a related field required Master’s degree is an asset Ready to lead high-impact customer operations? Join us and help shape customer engagement at MFSG. Committed to Equal Opportunity: MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. Please note: The salary range for this position is between C$ 175000 to C$ 180000 About MFSG – Our Commitment to Responsible Innovation At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities. We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.", "summaryDescription" : "Head of Journey Centre Enablement at Momentum Financial Services Group. Skills: Journey Centre Enablement, Operating model leadership, Customer journey management. Define & Scale the Journey-Based Operating Model. Establish clear roles, accountabilities, and ways of working", "postedDate" : "2026-06-11T17:42:33.990", "createdAt" : "2026-06-11T17:42:33.990", "lastUpdated" : "2026-06-14T07:27:12.740", "ingestTimestamp" : "2026-06-11T17:42:33.990", "mongoId" : "6a2a696374d8ee00a06379e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer journey design", "Enterprise journey frameworks", "Journey portfolio performance", "Leadership", "Coaching", "Journey Centre Enablement", "Operating model leadership", "Customer journey management", "Customer experience", "Enterprise operating model", "Journey design", "Journey management", "Enterprise prioritization", "Trade-off decisions", "Capacity planning", "Demand planning", "Risk management", "Omni-channel experience", "Platform thinking", "Modular capabilities", "Prioritization", "Sequencing", "Financial services", "Consumer lending", "Regulated industries", "Customer-intensive industry", "Subprime lending", "Near-prime lending", "Financially underserved customers", "Vulnerability", "Hardship", "Responsible lending" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "commercial-operations", "dataQualityScore" : 0.7777778, "_score" : 452.69, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "69f552ce4c40e2acd1fdd341", "title" : "Network Support Specialist - Bilingual Spanish, eero CS", "company" : "Amazon.com Services LLC", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 19.0, "max" : 27.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boise, Idaho, USA", "locations" : [ "Boise, Idaho, USA" ], "certifications" : [ "CompTIA Network+", "Certified Wireless Technology Specialist" ], "timestamp" : "2026-06-15T02:30:38.480", "fingerprint" : "459e8bb8f509cc9019b4580e00895688800c70f854e82517ee1b5fb94a55a0da", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409273/apply", "externalId" : "458f64bf-fd12-4f51-a67e-fe0389d81538", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "WiFi, Telecommunications", "professionalSkills" : [ "Technical support" ], "hardSkillsList" : [ "Network configuration" ], "hardSkills" : [ { "name" : "Network configuration", "level" : "intermediate" } ], "majorSkills" : "Customer support, Network troubleshooting", "majorSkillsList" : [ "Customer support", "Network troubleshooting" ], "coreResponsibilities" : "Provide frontline technical support, Configure network devices, Troubleshoot common network issues, Document all support interactions, Identify and escalate complex issues", "domainKnowledge" : "Computer networking; Wireless networks", "domainList" : [ "computer-networking", "wireless-networks" ], "domainSpecificKnowledge" : [ "Computer networking", "Wireless networks" ], "communicationSkills" : "Spanish fluency", "documentationSkills" : "Document support interactions", "continuousLearning" : "Company-provided training", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Speak, write, and read fluently in Spanish, 1+ year customer-facing support experience, 6+ months technical support experience, Proven track record of delivering courteous, efficient support, Commitment to obtaining networking certifications", "qualificationsPreferred" : "CompTIA Network+ certification, Certified Wireless Technology Specialist certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key job responsibilities As a Network Support Specialist, you will: - Provide frontline technical support to customers via phone and email - Configure network devices, including routers, switches, firewalls, and wireless access points - Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc. - Thoroughly document all support interactions and their resolutions - Identify and escalate complex issues to higher tier support teams - Able to communicate fluently in both English & Spanish A day in the life As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries. Basic Qualifications: - Speak, write, and read fluently in Spanish - 1+ year of customer-facing support experience, including 6+ months in technical support - Proven track record of delivering courteous, efficient support to external customers - Commitment to obtaining networking certifications (e.g., CompTIA Network+) during company-provided training time Preferred Qualifications: - CompTIA Network+ (nice to have/will train) - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, ID, Boise - 19.00 - 27.00 USD hourly", "summaryDescription" : "Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Customer support, Network troubleshooting. Provide frontline technical support. Configure network devices", "postedDate" : "2026-06-13T08:12:33.856", "createdAt" : "2026-06-13T08:12:33.856", "lastUpdated" : "2026-06-15T02:30:38.480", "ingestTimestamp" : "2026-06-13T08:12:33.856", "mongoId" : "69f552ce4c40e2acd1fdd341", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409273/apply", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 56160, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Network configuration", "Customer support", "Network troubleshooting", "Technical support", "Computer networking", "Wireless networks", "CompTIA Network+", "Certified Wireless Technology Specialist" ], "skillCount" : 8, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "_score" : 452.1406, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c62e074d8ee00a08f79ce", "title" : "CS Advisor (Sost. maternità)", "company" : "Entain", "industry" : "Accounting", "salary" : { "min" : 26000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Rome, Latium, Italy", "locations" : [ "Rome", "Latium", "Italy" ], "timestamp" : "2026-06-15T13:37:01.768", "fingerprint" : "c719021539114f09f4fcfa3ce72670cc536f9e980c3e7665d3cb66894e577884", "source" : "smartrecruiters", "language" : "it", "applyUrl" : "https://jobs.smartrecruiters.com/Entain/744000131663503-cs-advisor-sost-maternita-", "externalId" : "744000131663503", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rome", "state" : "Latium", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8933203,12.4829321" } ], "locationText" : "Rome, Latium, Italy", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Office Suite", "professionalSkills" : [ "Problem resolution", "Customer service" ], "hardSkillsList" : [ "Customer support" ], "softSkillsList" : [ "Team orientation" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Team orientation" } ], "majorSkills" : "Customer service, Communication", "majorSkillsList" : [ "Customer service", "Communication" ], "coreResponsibilities" : "Gestione richieste supporto via email, Gestione richieste supporto via chat, Gestione chiamate di servizio, Gestione chiamate marketing, Identificazione problematiche clienti, Identificazione procedure risoluzione, Interazione con reparti esterni, Segnalazione bug di sistema, Segnalazione problemi generici", "teamCollaboration" : "Interazione con reparti esterni", "communicationSkills" : "Scrittura; Comunicative", "problemSolvingSkills" : "Problem resolution", "specialRequirements" : "Regime di turnazione, Inclusi domeniche e festivi", "qualificationsBasic" : "Madrelingua, Ottime capacità di scrittura, Eccellenti doti comunicative, Ottime capacità di utilizzo computer, Ottime capacità interpersonali, Customer oriented, Ottime capacità gestione stress, Ottime capacità gestione confidenzialità", "qualificationsPreferred" : "Precedente esperienza customer service, Buona conoscenza lingua inglese", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "REFERRAL 1 Siamo Entain. E cerchiamo te. Entra a far parte di un gruppo internazionale dove le persone vengono prima di tutto. In Entain Italia troverai un ambiente dinamico, inclusivo e stimolante – in cui potrai esprimere il tuo talento ogni giorno. Il ruolo: Customer Service Advisor Sede: Roma / Modalità di lavoro: Ibrido Inquadramento: Tempo pieno / Tempo determinato (Sostituzione maternità) RAL: 26-28K Il tuo ruolo Entrerai nel team Marketing e ti occuperai di: * Gestione delle richieste di supporto pervenute via email e chat dei clienti on line esistenti e potenziali; * Gestione di chiamate di servizio e/o marketing outbound; * Identificazione delle problematiche e delle procedure adeguate per una veloce risoluzione delle segnalazioni; * Interazione con i reparti estermi al CS al fine di risolvere le gestioni di competenza di altri dipartimenti; * Segnalazione di potenziali bug di sistema e problemi generici riscontrati dagli utenti secondo le procedure in essere. Chi stiamo cercando * Madrelingua Italiana; * Ottime capacità di scrittura ed eccellenti doti comunicative verbali; * Ottime capacità di utilizzo del computer, pacchetto Office ed uso di Internet; * Ottime capacità interpersonali e “customer oriented”; * Ottime capacità di gestione dello stress e problem solving; * Ottime capacità di gestire e trattare con confidenzialità le informazioni con le quali si entra in contatto; * Propensione al team working; * precedente esperienza in ambito customer service è titolo preferenziale non essenziale; * Buona conoscenza della lingua inglese è titolo preferenziale non essenziale; * La posizione è full time in regime di turnazione inclusi se previsti domeniche e festivi. Cosa ti offriamo * Lavoro flessibile con modello di Smart Working consolidato; * I nostri uffici sono sempre aperti: il contatto, il clima aziendale e il confronto con i tuoi colleghi/e sono la nostra forza per trovare sempre l’ispirazione giusta; * Ticket restaurant giornalieri, sia nei giorni on site che quando lavori da remoto; * Agevolazione sull’acquisto dell’abbonamento ai trasporti pubblici; * Un programma di Wellbeing che si rinnova continuamente; * Progetti strutturati sulla DE&I. Ti ritrovi in questa descrizione? Candidati ora. Fai la differenza insieme a noi.", "summaryDescription" : "CS Advisor (Sost. maternità) at Entain. Skills: Customer service, Communication. Gestione richieste supporto via email. Gestione richieste supporto via chat", "postedDate" : "2026-06-11T12:45:46.000", "createdAt" : "2026-06-14T08:57:28.872", "lastUpdated" : "2026-06-15T13:37:01.768", "ingestTimestamp" : "2026-06-14T08:57:28.872", "mongoId" : "6a2c62e074d8ee00a08f79ce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer support", "Team orientation", "Customer service", "Communication", "Problem resolution" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 448.54022, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d3ebf74d8ee00a0b34142", "title" : "Intern, Map Analyst", "company" : "Grab", "industry" : "Information Technology And Services", "salary" : { "min" : 36000.0, "max" : 54000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level intern in Cluj Napoca, Romania, adjusted for the technology industry." }, "location" : "Cluj Napoca, RO", "locations" : [ "Cluj Napoca", "RO" ], "timestamp" : "2026-06-15T07:14:59.459", "fingerprint" : "42fb39503dbe82480057ee3c92f44aae42a5d9217f5731c3e1fd2d2b8a0d0859", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Grab/744000131405999-intern-map-analyst", "externalId" : "744000131405999", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cluj Napoca", "state" : "Cluj", "country" : "Romania", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "46.7693790,23.5899542" } ], "locationText" : "Cluj Napoca, Cluj, Romania", "employmentType" : "INTERNSHIP", "minimumEducation" : "Bachelor's", "experienceLevel" : "internship", "technicalSkills" : "GIS", "hardSkillsList" : [ "Map analysis" ], "hardSkills" : [ { "name" : "Map analysis", "level" : "intermediate" } ], "majorSkills" : "Map analysis", "majorSkillsList" : [ "Map analysis" ], "coreResponsibilities" : "Deliver high-quality map, Ensure project quality, Analyze map completeness, Maintain map, Maintain technical documentation, Establish clear requirements, Enhance ML models quality, Identify methods to increase map coverage, Propose methods to increase map coverage", "teamCollaboration" : "Senior Map Manager", "projectManagementSkills" : [ "Deadline management" ], "domainKnowledge" : "Cartographic principles; Geodesy; Cartography; Geomatics", "domainList" : [ "cartographic-principles", "geodesy", "cartography", "geomatics" ], "domainSpecificKnowledge" : [ "Cartographic principles", "Geodesy", "Cartography", "Geomatics" ], "toolProficiency" : [ "QGIS", "GDAL/OGR" ], "documentationSkills" : "Technical documentation", "qualificationsBasic" : "Basic cartographic principles, Pursuing BS or MS degree, Fluency in English", "qualificationsPreferred" : "Exposure with QGIS, Exposure with GDAL/OGR, Exposure with GIS technologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The team has the goal to create high quality maps, using all data available through manual editing and also leveraging artificial intelligence techniques for that. The envisioned end-result based on shared effort with other geo teams is the best SE-Asia map in the world to be used on all Grab products. Get to Know the Role We are looking for an Intern Map Analyst to improve the map and enhancing it with up-to-date data generated by automatic detections and available datasets. You will be onsite at our Cluj Office reporting to the Senior Map Manager based in Cluj-Napoca. The Critical Tasks You Will Perform * You will use best practices to deliver high-quality map and ensure the quality for the whole project * You will analyze the map completeness to maintain the map * You will maintain technical documentation relevant to the project * You will establish clear requirements to enhance the ML models quality * You will identify and propose methods to increase the map coverage through automatic processes ## Qualifications What Essential Skills You Will Need * Basic knowledge of cartographic principles * Pursuing a BS or MS degree in Geodesy, Cartography, Geomatics or equivalent * Fluency in English * Exposure with QGIS, GDAL/OGR or other related GIS technologies * Deadline management and ability to work in a team environment * 3 months internship period, 8 hours/day, starting July/August ## Additional Information Life at Grab What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally. Regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique, we do so.", "summaryDescription" : "Intern, Map Analyst at Grab. Skills: Map analysis. Deliver high-quality map. Ensure project quality", "postedDate" : "2026-06-10T09:16:57.000", "createdAt" : "2026-06-14T05:13:33.888", "lastUpdated" : "2026-06-15T07:14:59.459", "ingestTimestamp" : "2026-06-14T05:13:33.888", "mongoId" : "6a2d3ebf74d8ee00a0b34142", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Map analysis", "Deadline management", "Cartographic principles", "Geodesy", "Cartography", "Geomatics", "QGIS", "GDAL/OGR" ], "skillCount" : 8, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 447.95966, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c682b74d8ee00a0902803", "title" : "VP of Customer Success", "company" : "Pearl", "industry" : "Customer Success", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a VP of Customer Success in the US SaaS industry, adjusted for executive seniority and a remote work model." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T09:41:25.386", "fingerprint" : "882ab55def1f0b2ef0ca1374e3cfd482fba223bc0f37e61ed117fabafca6d416", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pearl/bd882a32-709a-438c-8e86-b2fd12b8596d/application", "externalId" : "bd882a32-709a-438c-8e86-b2fd12b8596d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy" ], "hardSkillsList" : [ "NRR", "GRR", "ARR", "Time-to-value" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "NRR", "level" : "intermediate" }, { "name" : "GRR", "level" : "intermediate" }, { "name" : "ARR", "level" : "intermediate" }, { "name" : "Time-to-value", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management", "majorSkillsList" : [ "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management" ], "coreResponsibilities" : "Develop CS strategy, Execute CS strategy, Ensure clients realize value, Drive NRR, Drive GRR, Drive expansion ARR, Reduce gross churn, Increase expansion ARR, Design scalable programs, Build customer success team, Mentor customer success team, Inspire customer success team, Oversee onboarding sub-teams, Oversee retention sub-teams, Oversee account management sub-teams, Define KPIs, Define goals, Foster collaboration, Deliver seamless onboarding, Ensure customers achieve ROI, Create adoption strategies, Scale CS function, Serve as escalation point, Ensure timely resolution, Ensure client satisfaction, Partner with Sales, Partner with Marketing, Partner with Product, Align tools, Align data, Align best practices, Collect client feedback, Analyze client feedback, Analyze usage data, Improve retention outcomes, Improve expansion outcomes, Deliver NPS improvement, Deliver retention improvement, Deliver referral rate improvement, Translate client insights, Support channel partners, Support technology partners, Provide partner training, Provide partner enablement, Represent Pearl in partner meetings, Champion customer's voice, Inform roadmap, Inform service delivery, Inform learning, Inform enablement, Develop retention programs, Develop expansion programs, Represent Pearl at events, Own international CS outcomes, Execute regional strategies, Protect international ARR, Grow international ARR", "teamCollaboration" : "Customer Success, Sales, Marketing, Product; SMB and Enterprise CS teams; Product and Engineering; Channel and technology partners", "domainKnowledge" : "Dental AI platform; Dental practices; Dental labs; Dental insurers; SaaS technology; Recurring revenue models", "domainList" : [ "dental-ai-platform", "dental-practices", "dental-labs", "dental-insurers", "saas-technology", "recurring-revenue-models" ], "domainSpecificKnowledge" : [ "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models" ], "toolProficiency" : [ "Learning management systems", "AI driven tools" ], "communicationSkills" : "Stakeholder management", "continuousLearning" : "Professional development opportunities", "innovationCreativity" : "AI innovations", "specialRequirements" : "Willingness to travel", "outcomesObjectives" : "Own customer base; Directly drive NRR; Ensure clients realize value; Deliver exceptional client outcomes; Deliver client retention; Deliver sustained revenue expansion; Achieve measurable reductions in gross churn; Achieve increases in expansion ARR; Achieve measurable ROI quickly; Achieve defined time-to-value targets; Build trusted relationships; Ensure customer satisfaction; Ensure customers realize value proposition; Improve overall customer journey; Own GRR; Own NRR; Own ARR; Own time-to-value; Continuously improve retention; Continuously improve expansion; Deliver NPS improvement; Deliver retention improvement; Deliver referral rate improvement; Drive adoption; Drive retention; Ensure joint success; Inform roadmap; Inform service delivery; Inform learning; Inform enablement; Protect international ARR; Grow international ARR", "qualificationsBasic" : "Proven leadership experience in Customer Success, Demonstrated track record of owning and growing customer base, Track record managing enterprise and SMB accounts, Deep understanding of recurring revenue models, Deep understanding of customer lifecycle metrics, Exceptional leadership skills, Exceptional communication skills, Exceptional stakeholder management skills, Strategic mindset, Hands-on execution ability", "qualificationsPreferred" : "Dental or medical background is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pearl Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide — helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started. As revenue-first leader, the VP of Customer Success will own Pearl’s customer base and directly drive NRR. The leader will ensure clients across all segments realize the full value of our AI innovations, overseeing all customer success initiatives to deliver exceptional client outcomes, strong retention, and sustained revenue expansion. Key Responsibilities Customer Success Strategy - Develop and execute a comprehensive revenue-oriented CS strategy, ensuring all clients realize the full value of Pearl’s products; Own NRR, GRR, and expansion ARR as primary business metrics aligned with Pearl’s growth targets. - Achieve measurable reductions in gross churn and increases in expansion ARR by designing scalable programs using automation, learning management systems, and AI driven tools. Team Leadership and Development - Build, mentor, and inspire a high-performing customer success team, overseeing onboarding, retention, and account management sub-teams with a strong client-first mindset. - Define clear KPIs, goals, and success metrics; foster collaboration across Customer Success, Sales, Marketing, and Product. Client Onboarding and Adoption - Partner with implementation and technical support teams to deliver seamless onboarding, ensuring customers achieve measurable ROI quickly after activation. - Create tailored adoption strategies with defined time-to-value targets for different customer segments. Partnership Management - Scale the Customer Success function through technology, automation, and strategic resourcing; build trusted relationships with KOL and key clients. - Serve as the escalation point for major client issues, ensuring timely resolution and satisfaction. Cross-Functional Collaboration - Partner closely with Sales, Marketing, and Product to ensure customers realize Pearl's value proposition across their full lifecycle. - Align tools, data, and best practices between SMB and Enterprise Customer Success teams, sharing insights to improve the overall customer journey. Feedback and Continuous Improvement - Own GRR, NRR, ARR, and time-to-value by segment as primary success metrics; collect and analyze client feedback and usage data to continuously improve retention and expansion outcomes. - Deliver measurable improvement in NPS, retention, and referral rates through systematic feedback loops- including NPS surveys, focus groups, and post launch reviews; collaborate with Product and Engineering to translate client insights into product improvements that drive adoption and retention. Partner Success & Customer Advocacy - Support channel and technology partners with training, enablement, and resources; represent Pearl in partner meetings to ensure joint success. - Champion the customer's voice across the company, ensuring feedback informs roadmap, service delivery, and ongoing learning and enablement. Marketing, Promotion & International Expansion - Partner with Marketing to develop retention and expansion campaigns; represent Pearl at key industry events, trade shows, and conferences. - Own Pearl's international CS outcomes- executing tailored regional strategies that protect and grow international ARR. What You'll Need to Succeed - Proven leadership experience in Customer Success within SaaS technology, with a demonstrated track record of owning and growing NRR; dental or medical background is a plus, but not a requirement. - Strong track record managing enterprise and SMB accounts with measurable revenue impact and deep understanding of recurring revenue models and customer lifecycle metrics. - Exceptional leadership, communication, and stakeholder management skills with a strategic mindset and hands-on execution ability. - Passion for technology and innovation in dental care; willingness to travel and operate across multiple time zones. What We Offer - Competitive compensation and benefits, flexible uncapped PTO, and professional development opportunities. - Remote-first work environment, with preference for candidates based near Pearl's office hubs in Los Angeles, San Francisco, Salt Lake City, or New York City.", "summaryDescription" : "VP of Customer Success at Pearl. Skills: Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management. Develop CS strategy. Execute CS strategy", "createdAt" : "2026-06-14T09:21:38.650", "lastUpdated" : "2026-06-15T09:41:25.386", "ingestTimestamp" : "2026-06-14T09:21:38.650", "mongoId" : "6a2c682b74d8ee00a0902803", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "NRR", "GRR", "ARR", "Time-to-value", "Leadership", "Mentoring", "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management", "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy", "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models", "Learning management systems", "AI driven tools" ], "skillCount" : 29, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "_score" : 446.99088, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a752274d8ee00a0656e04", "title" : "Software Engineer – Map Fusion & Planning", "company" : "DiDi Labs", "industry" : "Autonomous Driving", "salary" : { "min" : 129189.0, "max" : 214776.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Mountain View, California, United States", "locations" : [ "Mountain View", "California", "United States" ], "timestamp" : "2026-06-14T20:54:11.386", "fingerprint" : "8b224bdba8e28e3b96f4c9dda56e5638d02006a6c7b64cfc80deabf901870346", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/didi/jobs/7991538", "externalId" : "7991538", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "C++, Python, ROS2, DDS, DETR, ONNX, TensorRT", "professionalSkills" : [ "System architecture", "Algorithm deployment", "Motion planning", "Trajectory optimization", "Anomaly detection", "Performance optimization", "Spatial computing" ], "hardSkillsList" : [ "Geometric frameworks", "Deep learning frameworks", "Path planning", "Kinematic models", "Dynamic models", "Spatial geometry", "State estimation" ], "hardSkills" : [ { "name" : "Geometric frameworks", "level" : "intermediate" }, { "name" : "Deep learning frameworks", "level" : "intermediate" }, { "name" : "Path planning", "level" : "intermediate" }, { "name" : "Kinematic models", "level" : "intermediate" }, { "name" : "Dynamic models", "level" : "intermediate" }, { "name" : "Spatial geometry", "level" : "intermediate" }, { "name" : "State estimation", "level" : "intermediate" } ], "majorSkills" : "Map fusion, Motion planning, Autonomous vehicles, Deep learning", "majorSkillsList" : [ "Map fusion", "Motion planning", "Autonomous vehicles", "Deep learning" ], "coreResponsibilities" : "Architect data flow pipelines, Architect APIs for map fusion, Architect APIs for real-time map vectorization, Architect APIs for behavior/motion planning, Design robust software frameworks, Deploy robust software frameworks, Integrate offline HD maps, Integrate online perception data, Create unified local environment model, Implement state-of-the-art networks, Optimize state-of-the-art networks, Design motion planning algorithms, Implement motion planning algorithms, Validate motion planning algorithms, Establish feedback loop, Own end-to-end deployment pipeline, Optimize ONNX models, Execute models in C++, Develop anomaly detection algorithms, Develop scene-change detection algorithms, Optimize system latency, Optimize CPU memory footprint, Optimize GPU memory footprint, Optimize multi-threaded execution", "domainKnowledge" : "Autonomous driving; Robotics architecture; Spatial computing; HD maps; Lanelet2; OpenDRIVE; MapTR; VectorNet; Real-time operating systems; Safety-critical systems", "domainList" : [ "autonomous-driving", "robotics-architecture", "spatial-computing", "hd-maps", "lanelet2", "opendrive", "maptr", "vectornet", "real-time-operating-systems", "safety-critical-systems" ], "domainSpecificKnowledge" : [ "Autonomous driving", "Robotics architecture", "Spatial computing", "HD maps", "Lanelet2", "OpenDRIVE", "MapTR", "VectorNet", "Real-time operating systems", "Safety-critical systems" ], "toolProficiency" : [ "ROS2", "DDS", "ONNX", "TensorRT" ], "innovationCreativity" : "R&D", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "B.S./M.S. or Ph.D. in Computer Science, Robotics, Electrical Engineering, or related field, 3+ years experience (Software Engineer), 5+ years experience (Senior Software Engineer), Expert proficiency in production-grade C++, Prototyping proficiency in Python, Robust foundational knowledge in path planning, Knowledge of kinematic/dynamic vehicle models, Deep understanding of robotics fundamentals, Solid understanding of middleware, Solid understanding of distributed software architectures", "qualificationsPreferred" : "Hands-on experience with numerical trajectory optimization, Hands-on experience with optimization solvers, Hands-on experience with HD map formats, Hands-on experience with end-to-end learning frameworks, Proven track record of exporting deep learning architectures via ONNX, Proven track record of deploying into C++ production environments, Proven track record of developing anomaly detection algorithms, Knowledge of real-time operating systems, Knowledge of deterministic software execution, Knowledge of safety-critical software design principles", "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Company DiDi's autonomous driving unit was established in 2016 with the mission of developing Level 4 autonomous driving (AD) technology to make transportation safer and more efficient. In August 2019, the unit became an independent company, DiDi Autonomous Driving, dedicated to advanced AD R&D, product application, and business expansion. We believe integrating AD technology into a shared-mobility fleet will generate immense social value. By leveraging DiDi's specialized technology, operational expertise, and integrated ecosystem, we are positioned to build and operate a highly efficient, user-oriented autonomous fleet. About the Role We are seeking a Software Engineer / Senior Software Engineer to develop the next-generation map fusion and motion planning systems for our autonomous vehicles. In this role, you will bridge the gap between semantic HD maps, real-time sensor perception, and vehicle trajectory generation. You will design scalable software infrastructure, implement advanced geometric and deep learning frameworks, and develop the planning algorithms that enable our vehicles to navigate complex, dynamic environments safely and predictably. Responsibilities System Architecture: Architect the data flow pipelines and APIs for map fusion, real-time map vectorization, and behavior/motion planning modules. Algorithm Deployment: Design and deploy robust software frameworks that integrate offline High-Definition (HD) maps with online perception data to create a unified local environment model. Advanced Mapping Networks: Implement and optimize state-of-the-art networks utilizing DETR-style, query-based vector decoding in bird's-eye-view (BEV) for online map element generation. Motion Planning & Optimization: Design, implement, and validate core motion planning algorithms, establishing a tight feedback loop between vectorized map features, path generation, and trajectory optimization. Model Deployment Pipelines: Own the end-to-end deployment pipeline for deep learning mapping models—from Python-based training and ONNX optimization to highly efficient runtime execution in C++. Safety & Anomaly Detection: Develop real-time map anomaly and scene-change detection algorithms to ensure planning system reliability under varying or outdated map conditions. Performance Optimization: Optimize system latency, CPU/GPU memory footprint, and multi-threaded execution of safety-critical C++ modules. Qualifications Education: B.S./M. S. or Ph. D. in Computer Science, Robotics, Electrical Engineering, or a related field. Experience: 3+ years (Software Engineer) / 5+ years (Senior Software Engineer) of experience in autonomous driving, robotics architecture, or spatial computing. Software Mastery: Expert proficiency in production-grade C++ (Modern C++14/17/20, multi-threading, memory management) and strong prototyping proficiency in Python. Motion Planning Fundamentals: Robust foundational knowledge in path planning (e.g., A*, Dijkstra, Hybrid A*, sampling-based planners like RRT*) and kinematic/dynamic vehicle models. Robotics Core: Deep understanding of robotics fundamentals, including coordinate transformations, spatial geometry, and state estimation. System Design: Strong system design skills with a solid understanding of middleware (e.g., ROS2, DDS) and distributed software architectures. Preferred Qualifications Trajectory Optimization: Hands-on experience with numerical trajectory optimization methods (e.g., MPC, QP/Nonlinear optimization, interior-point methods) and optimization solvers (e.g., OSQP, Ipopt, Ceres Solver). Advanced Mapping Experience: Hands-on experience working with HD map formats (Lanelet2, OpenDRIVE) and modern end-to-end learning frameworks (e.g., MapTR, VectorNet) that leverage query-based BEV perception. Deep Learning Runtime & Deployment: Proven track record of exporting complex deep learning architectures via ONNX and deploying them into real-time C++ production environments using TensorRT. Anomaly Detection: Proven track record of developing algorithms for map anomaly detection, sensor-to-map misalignments, or online scene-change identification. Safety-Critical Systems: Knowledge of real-time operating systems (RTOS), deterministic software execution, and safety-critical software design principles. The base salary range for this full-time position is $129,189-$214,776 annually in addition to bonus, equity and benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for California Residents which is available on https://v.didi.cn/AQnxlBa", "summaryDescription" : "Software Engineer – Map Fusion & Planning at DiDi Labs. Skills: Map fusion, Motion planning, Autonomous vehicles, Deep learning. Architect data flow pipelines. Architect APIs for map fusion", "postedDate" : "2026-06-11T18:33:35.756", "createdAt" : "2026-06-11T18:33:35.756", "lastUpdated" : "2026-06-14T20:54:11.386", "ingestTimestamp" : "2026-06-11T18:33:35.756", "mongoId" : "6a2a752274d8ee00a0656e04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 129189, "salaryAnnualMax" : 214776, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Geometric frameworks", "Deep learning frameworks", "Path planning", "Kinematic models", "Dynamic models", "Spatial geometry", "State estimation", "Map fusion", "Motion planning", "Autonomous vehicles", "Deep learning", "System architecture", "Algorithm deployment", "Trajectory optimization", "Anomaly detection", "Performance optimization", "Spatial computing", "Autonomous driving", "Robotics architecture", "HD maps", "Lanelet2", "OpenDRIVE", "MapTR", "VectorNet", "Real-time operating systems", "Safety-critical systems", "ROS2", "DDS", "ONNX", "TensorRT" ], "skillCount" : 30, "jobCategory" : "other", "jobSubcategory" : "planning-us", "dataQualityScore" : 1.0, "_score" : 445.74066, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Autonomous Driving" }, { "id" : "6a3057c0f292fd229cf3db8e", "title" : "Retail Customer Advisor", "company" : "Three UK", "industry" : "Telecommunications", "salary" : { "min" : 13.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Rushden, England, United Kingdom", "locations" : [ "Rushden", "England", "United Kingdom" ], "timestamp" : "2026-06-16T11:19:04.526", "fingerprint" : "9828b95a62a938c2b4c202e9775aaf387fc4c650e16eae07312fbc63a096411f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Three-UK/744000132238029-retail-customer-advisor-rushden-lakes-30-hours", "externalId" : "744000132238029", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rushden", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.2911567,-0.5988177" } ], "locationText" : "Rushden, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Enhance customer journey, Create exceptional experiences, Tailor and promote products, Achieve personal KPIs, Meet store performance goals, Drive sales, Provide personalised solutions, Resolve mobile enquiries, Resolve network enquiries, Give prompt resolution", "teamCollaboration" : "Work within a team", "continuousLearning" : "Ongoing development opportunities; Learning & development tools", "problemSolvingSkills" : "Problem Solving; Resourceful; Proactive", "outcomesObjectives" : "Hitting sales targets", "qualificationsBasic" : "Customer Focused, Team Collaboration, Problem Solving", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Three Retail Customer Advisor Location: Unit GS08 Rushden Lakes, Rushden, United Kingdom, NN10 6FH Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: * Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. * Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services. * Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. * Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. ## Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: * Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. * Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment. * Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. ## Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. What we offer We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [jobs@three.co.uk](mailto:jobs@three.co.uk) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Onsite", "summaryDescription" : "Retail Customer Advisor at Three UK. Enhance customer journey. Create exceptional experiences", "postedDate" : "2026-06-15T15:45:08.000", "createdAt" : "2026-06-15T23:41:15.313", "lastUpdated" : "2026-06-16T11:19:04.526", "ingestTimestamp" : "2026-06-15T23:41:15.313", "mongoId" : "6a3057c0f292fd229cf3db8e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 443.2275, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Telecommunications", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a819c74d8ee00a0670d48", "title" : "CS E-Invoicing Expert", "company" : "fiskaly", "salary" : { "min" : 52000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level CS E-Invoicing Expert in the SaaS industry in Vienna, Austria, adjusted for mid-seniority and full-time employment." }, "location" : "Vienna, Vienna, Austria", "locations" : [ "Vienna", "Vienna", "Austria", "Berlin", "Berlin", "Germany", "Vienna", "Vienna", "Austria", "Berlin", "Berlin", "Germany", "Madrid", "Madrid", "Spain", "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-14T21:35:19.754", "fingerprint" : "c0c105db4de82130d655beaf3bf5939bb4894319efc0b707dbf8ad3333a16f59", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.fiskaly.com/jobs/4894824101?gh_jid=4894824101", "externalId" : "4894824101", "structuredLocations" : [ { "city" : "Vienna", "state" : "Vienna", "country" : "Austria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.1857192,16.4221587" }, { "country" : "Spain", "continent" : "eu", "workMode" : "remote" }, { "country" : "Germany", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Vienna, Vienna, Austria; Spain; Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Peppol, EN16931", "professionalSkills" : [ "E-invoicing expertise", "Fiscalization expertise", "Tax compliance expertise", "Regulatory interpretation", "Knowledge documentation" ], "hardSkillsList" : [ "Regulatory change monitoring", "Content creation", "Video creation", "Automation" ], "hardSkills" : [ { "name" : "Regulatory change monitoring", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Video creation", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "E-invoicing, Fiscalization, Tax compliance", "majorSkillsList" : [ "E-invoicing", "Fiscalization", "Tax compliance" ], "coreResponsibilities" : "Act as subject-matter expert, Lead pre-sales conversations, Support pre-sales conversations, Monitor regulatory changes, Interpret regulatory changes, Translate regulatory changes, Enable CS team, Train CS team, Document knowledge, Create AI-assisted content, Review AI-assisted content, Validate content accuracy, Answer internal knowledge questions, Serve as escalation point", "teamCollaboration" : "Bridge between Sales, CS; Internal CS team training", "domainKnowledge" : "E-invoicing mandates; Country-specific mandates; Tax compliance", "domainList" : [ "e-invoicing-mandates", "country-specific-mandates", "tax-compliance" ], "domainSpecificKnowledge" : [ "E-invoicing mandates", "Country-specific mandates", "Tax compliance" ], "toolProficiency" : [ "Claude", "Trupeer. AI", "Make.com", "Confluence" ], "communicationSkills" : "Customer-facing conversations; Internal training; Technical audiences; Non-technical audiences", "documentationSkills" : "Articles; Guides; Training materials", "continuousLearning" : "Professional development opportunities", "qualificationsBasic" : "3-5+ years e-invoicing, 3-5+ years fiscalization, 3-5+ years tax compliance, Proven customer-facing experience, Proven consulting experience, Fluent English, Active AI user", "qualificationsPreferred" : "German language proficiency, Hands-on content creation experience, Hands-on video creation experience, Hands-on automation tools experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Details Location: Vienna preferred, can be remote in Spain, and Germany Languages: English mandatory; German a strong plus; any other European language a bonus Experience: 3–5+ years in e-invoicing, fiscalization, or tax compliance, with proven time in customer-facing or consulting roles Contract: Full-time, permanent \uD83D\uDE80 Join fiskaly! Help Us Simplify Receipts for Millions Millions of people interact with fiskaly every day, even if they don't realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions. By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations. Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone. \uD83D\uDCBC The Role As our CS E-Invoicing Expert at fiskaly, you'll be the go-to authority on e-invoicing across all of our markets. You'll lead and support customer-facing pre-sales conversations with deep subject-matter expertise, enable and train the internal CS team, and turn fast-moving regulatory complexity into clear, usable knowledge. You operate comfortably across breadth and depth — fluent in the differences between Peppol, EN16931, and country-specific mandates, while staying close enough to each market to know what actually trips customers up at go-live. You're also genuinely AI-native: you use AI tools daily to research, draft, and produce content, and you critically validate what they give you rather than taking output at face value. You'll act as a bridge between Sales, CS, and our customers in a highly regulated environment where staying current is the job. \uD83D\uDEE0️ What You'll Do Act as the subject-matter expert for e-invoicing across all fiskaly markets, leading and supporting customer-facing pre-sales conversations Monitor and interpret regulatory changes across European markets, and translate them into practical guidance for customers and the internal team Enable and train the CS team on e-invoicing topics, and document knowledge into articles, guides, and training materials Create and review AI-assisted content and videos for multiple countries, validating accuracy before it ships Answer internal knowledge questions and serve as the first point of escalation for complex e-invoicing scenarios Use AI tools (Claude for research and drafting, Trupeer.AI for video, Make.com for automation, Confluence for knowledge management) as a core part of your daily workflow \uD83D\uDC40 What You Bring 3–5+ years in e-invoicing, fiscalization, or tax compliance (must-have) Proven experience in customer-facing or consulting roles Working knowledge of frameworks like Peppol, EN16931, and country-specific e-invoicing mandates, and how they differ in practice Fluent English (German a strong plus); comfortable communicating with both technical and non-technical audiences An active AI user who critically validates output — you reach for AI tools by default, not occasionally Based in Austria, or open to working remotely within the EU Bonus: hands-on experience with content or video creation, or with automation tools ✅ What We Offer We're building products that matter, and we know that takes focus, trust, and the right environment. Here's what you can expect: The possibility to grow, to try new things, and to fail and to learn in a supportive and encouraging environment 25 vacation days/year if you're in Austria Flexible working hours and a hybrid work arrangement Opportunities for personal and professional development A public transportation ticket Company hardware of your choice (Windows, Linux or Mac) Access to a spacious and bright office close to a subway station (Neubaugasse U3) A vibrant, inclusive company culture that values your well-being and personal growth ✨ Why fiskaly? We work on real problems that have impact, not vanity projects. Our team is pragmatic, direct, and focused on building solid tech for an industry that needs it. We care about how things work, not how they look on paper. If that resonates, you'll probably enjoy working here.", "summaryDescription" : "CS E-Invoicing Expert at fiskaly. Skills: E-invoicing, Fiscalization, Tax compliance. Act as subject-matter expert. Lead pre-sales conversations", "postedDate" : "2026-06-11T21:14:54.076", "createdAt" : "2026-06-11T21:14:54.076", "lastUpdated" : "2026-06-14T21:35:19.754", "ingestTimestamp" : "2026-06-11T21:14:54.076", "mongoId" : "6a2a819c74d8ee00a0670d48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Regulatory change monitoring", "Content creation", "Video creation", "Automation", "E-invoicing", "Fiscalization", "Tax compliance", "E-invoicing expertise", "Fiscalization expertise", "Tax compliance expertise", "Regulatory interpretation", "Knowledge documentation", "E-invoicing mandates", "Country-specific mandates", "Claude", "Trupeer. AI", "Make.com", "Confluence" ], "skillCount" : 18, "jobCategory" : "product", "jobSubcategory" : "product-education", "dataQualityScore" : 1.0, "_score" : 443.12076, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3057c0f292fd229cf3db90", "title" : "Retail Customer Advisor", "company" : "Three UK", "industry" : "Telecommunications", "salary" : { "min" : 13.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Edinburgh, Scotland, United Kingdom", "locations" : [ "Edinburgh", "Scotland", "United Kingdom" ], "timestamp" : "2026-06-16T10:09:18.831", "fingerprint" : "e6b9b0167a3a5e523151043897d797739b1816b4b6c20aaf2b957fca296febd3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Three-UK/744000132226109-retail-customer-advisor-edinburgh-gyle-16-hours", "externalId" : "744000132226109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Edinburgh", "state" : "Scotland", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "55.9533456,-3.1883749" } ], "locationText" : "Edinburgh, Scotland, United Kingdom", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Enhance customer journey, Create exceptional experiences, Tailor and promote products, Achieve personal KPIs, Meet performance goals, Provide personalised solutions, Resolve mobile enquiries, Give prompt resolution", "teamCollaboration" : "Work within a team", "continuousLearning" : "Ongoing development opportunities; Learning & development tools", "problemSolvingSkills" : "Problem Solving; Resourceful; Proactive", "outcomesObjectives" : "Hit sales targets", "qualificationsBasic" : "Customer Focused, Team Collaboration, Problem Solving", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Three Retail Customer Advisor Location: Unit 8, The Gyle Centre, Edinburgh, United Kingdom, EH12 9JT Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: * Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. * Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services. * Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. * Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. ## Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: * Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. * Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment. * Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. ## Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. What we offer We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [jobs@three.co.uk](mailto:jobs@three.co.uk) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Onsite", "summaryDescription" : "Retail Customer Advisor at Three UK. Enhance customer journey. Create exceptional experiences", "postedDate" : "2026-06-15T14:56:25.000", "createdAt" : "2026-06-15T23:43:16.818", "lastUpdated" : "2026-06-16T10:09:18.831", "ingestTimestamp" : "2026-06-15T23:43:16.818", "mongoId" : "6a3057c0f292fd229cf3db90", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 441.95447, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 23606, "totalPages" : 473, "hasNext" : true, "hasPrevious" : false } }

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