Flix
Technology
DigitalCSOperationsManager(m/f/d)
“Digital CS Operations Manager (m/f/d) at Flix. Skills: Conversational AI, Operations, Automation, LLM”
What You'll Achieve.
Reduce customer effort; Raise bar for AI-powered service; Improve accuracy; Improve reliability
Industry & Context.
Analytical; Problem-solving; Identify optimization opportunities; Translate insights into improvements
What They're Looking For.
Must Have
2–3+ years operations experience, 2–3+ years automation experience, 2–3+ years digital delivery experience, Hands-on conversational AI experience, Hands-on automation platforms experience, Hands-on no-code/low-code solutions experience, LLM understanding, Analytical mindset, Problem-solving skills, Prompt optimization skills, Cross-functional collaboration skills, Stakeholder management skills, Execution focus, Detail-oriented, Adaptable, Bias for action, Simplification mindset, Manage operational complexity
How You'll Work.
Team & Collaboration
CS Design and Digital Solutions Lead; AI Product Lead; Business teams; Tech teams; Product teams
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