{ "count" : 211018, "data" : [ { "id" : "6a2c941a74d8ee00a0989afa", "title" : "Project Leader – IT Service Management (ITSM)", "company" : "ASSYST, Inc.", "salary" : { "min" : 135000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Project Leader in IT Service Management in Austin, TX, adjusted for industry and company size." }, "location" : "Client Location", "locations" : [ "Client Location" ], "timestamp" : "2026-06-15T10:13:07.699", "fingerprint" : "c852cd28e38e510735cda5257c4c522bc78e67176557e0a66c1b4bb321e60564", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/assystinc/jobs/4266606009", "externalId" : "4266606009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "IT Change Management, IT Incident Management, IT Problem Management, ServiceNow platform", "professionalSkills" : [ "Process management", "Stakeholder management", "Process excellence", "Service delivery" ], "hardSkillsList" : [ "Change planning", "Risk assessment", "Change evaluation", "Post-implementation reviews", "Incident detection", "Prioritization", "Escalation", "Resolution processes", "Problem analysis", "Root cause analysis", "Corrective actions", "Preventive actions", "Operational efficiency", "Service restoration", "Process optimization" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Change planning", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Change evaluation", "level" : "intermediate" }, { "name" : "Post-implementation reviews", "level" : "intermediate" }, { "name" : "Incident detection", "level" : "intermediate" }, { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Escalation", "level" : "intermediate" }, { "name" : "Resolution processes", "level" : "intermediate" }, { "name" : "Problem analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Corrective actions", "level" : "intermediate" }, { "name" : "Preventive actions", "level" : "intermediate" }, { "name" : "Operational efficiency", "level" : "intermediate" }, { "name" : "Service restoration", "level" : "intermediate" }, { "name" : "Process optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "ITSM, Process improvement, ServiceNow", "majorSkillsList" : [ "ITSM", "Process improvement", "ServiceNow" ], "teamCollaboration" : "Client stakeholders; Cross-functional teams", "projectManagementSkills" : [ "Change Management", "Incident Management", "Problem Management" ], "domainKnowledge" : "IT Service Management; ITSM processes; Industry best practices", "domainList" : [ "it-service-management", "itsm-processes", "industry-best-practices" ], "domainSpecificKnowledge" : [ "IT Service Management", "ITSM processes", "Industry best practices" ], "toolProficiency" : [ "ServiceNow" ], "communicationSkills" : "Stakeholder communications; Process documentation; Training sessions", "documentationSkills" : "Process documentation", "continuousLearning" : "Continuous improvement", "problemSolvingSkills" : "Root cause analysis; Problem analysis", "outcomesObjectives" : "Minimize business impact; Minimize downtime; Enhance operational efficiency; Improve service delivery outcomes", "qualificationsBasic" : "5+ years ITSM experience, ServiceNow platform experience", "qualificationsPreferred" : "Analytical skills, Stakeholder management skills, Passion for process excellence, Proven track record", "workSiteFlexibility" : "Onsite", "rawDescription" : "Assyst is seeking an experienced and results-driven Project Leader – IT Service Management (ITSM) to support a client’s IT service delivery initiatives and drive continuous improvement across critical ITSM processes. This role is responsible for leading and optimizing IT Change Management, Incident Management and Problem Management practices while ensuring high service quality standards through effective utilization of the ServiceNow platform. The ideal candidate will possess strong analytical and stakeholder management skills, a passion for process excellence and a proven track record of delivering successful ITSM projects in complex IT environments. Roles & Responsibilities: Lead the development, implementation and continuous improvement of IT Change Management, Incident Management and Problem Management processes. Ensure ITSM processes align with industry best practices, organizational objectives and service quality standards. Serve as Incident Manager and/or Major Incident Manager during high-priority incidents, coordinating response efforts, stakeholder communications and service restoration activities. Drive effective change planning, risk assessment, change evaluation and post-implementation review activities. Oversee incident detection, prioritization, escalation and resolution processes to minimize business impact and downtime. Conduct problem analysis and root cause investigations, implementing long-term corrective and preventive actions. Collaborate with client stakeholders and cross-functional teams to assess existing workflows and identify opportunities for process optimization. Recommend and implement process improvements that enhance operational efficiency, reduce risk and improve service delivery outcomes. Monitor key process performance metrics and prepare regular reports for management, highlighting performance trends, achievements and improvement opportunities. Utilize the ServiceNow platform to manage and optimize Change, Incident and Problem Management workflows, including automation, reporting and integrations. Develop and deliver training sessions, process documentation and guidance to IT teams on ITSM best practices and updated procedures. Support ongoing service management maturity initiatives and promote a culture of continuous improvement. Required Skills: Technical Skills: Strong experience in IT Change Management, including change planning, coordination, risk assessment, change evaluation and post-implementation reviews. Proven expertise in IT Incident Management, including incident detection, prioritization, escalation and resolution management. In-depth knowledge of IT Problem Management, including root cause analysis, problem resolution and preventive action planning. Hands-on experience with the ServiceNow platform, including workflow management, process automation, reporting and integration capabilities. Demonstrated expertise in process improvement methodologies and continuous service enhancement initiatives. Certifications: Current ITIL Foundation Certification is required. Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience. Minimum Experience: Minimum of 5 years of experience in IT Service Management environments. ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.", "summaryDescription" : "Project Leader – IT Service Management (ITSM) at ASSYST, Inc.. 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Engineering departments; IT stakeholders", "projectManagementSkills" : [ "Agile methodologies", "Roadmap planning", "Project execution" ], "domainKnowledge" : "IT Service Management; Cloud-native architecture; DevOps principles; Infrastructure as Code", "domainList" : [ "it-service-management", "cloud-native-architecture", "devops-principles", "infrastructure-as-code" ], "domainSpecificKnowledge" : [ "IT Service Management", "Cloud-native architecture", "DevOps principles", "Infrastructure as Code" ], "toolProficiency" : [ "ServiceNow", "AWS", "Azure", "GCP", "Docker", "Kubernetes", "Terraform", "Ansible", "Jenkins", "GitLab CI", "Datadog", "Splunk" ], "communicationSkills" : "Technical presentations; Stakeholder updates", "documentationSkills" : "Process documentation; Architecture diagrams", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; System optimization", "qualificationsBasic" : "5+ years of experience in platform engineering, 3+ years of experience in a management role, Experience with IT Service Management (ITSM) frameworks, Experience with cloud platforms (AWS, Azure, GCP), Experience with CI/CD pipelines, Experience with infrastructure as code (IaC), Experience with monitoring and logging tools, Experience with containerization technologies (Docker, Kubernetes), Experience with scripting languages (Python, Bash)", "qualificationsPreferred" : "Master's degree in a related field, Experience with ITSM tools like ServiceNow, Experience with security best practices, Experience with Agile methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## **Who We Are** At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. **POSITION SUMMARY:** The Manager Platform Engineering - IT Service Management (ITSM) is a front-line leader responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes. This role partners closely with Platform Engineering, SRE, Security, and Application teams to ensure ITSM capabilities enable reliable service delivery, safe change, and operational transparency at scale. This role focuses on day-to-day leadership, delivery execution, and platform outcomes across ITSM domains such as Change Enablement, Incident & Problem Management, Asset & Configuration Data (CMDB), and ServiceNow platform operations. The Manager translates enterprise ITSM strategy into operational results while building strong teams, predictable execution, and trusted data. **DESCRIPTION:** **Essential Functions, Duties, and Responsibilities** **People Leadership & Execution ** * Lead, coach, and develop ITSM engineers, analysts, and platform specialists. * Establish clear accountability, priorities, and expectations for ITSM delivery. * Foster a culture of ownership, learning, and operational discipline. **ITSM Platform & Process Ownership: ** * Own execution for ITSM platforms and workflows, including ServiceNow. * Ensure stability, reliability, and performance of ITSM tooling. * Drive standardization, automation, and reduction of manual processes. **Operational Excellence & Governance :** * Ensure ITSM processes support reliable production operations and platform engineering needs. * Lead operational reviews, metrics, and continuous improvement initiatives. * Partner with Change, Incident, Problem, and SRE teams to reduce risk and incident recurrence. **Data Quality & Transparency: ** * Ensure accuracy, completeness, and trust in ITSM data including CMDB and asset records. * Use metrics and scorecards to drive accountability and informed decision-making. **Cross-Functional Partnership:** * Partner with Platform Engineering, Application Engineering, Security, and IT Operations. * Act as a point of coordination between ITSM process owners and engineering teams. * Ability to effectively and accurately convey information to others. * Performs related duties as assigned by management. **Qualifications and Education Requirements:** * Bachelor’s degree in computer science, information Systems or related field. * 6-8 years of experience. * 1+ year leadership experience. * Experience leading ITSM, platform, or operations teams. * Strong understanding of ITIL-based practices and modern ITSM platforms. * Experience with ServiceNow or comparable ITSM platforms. **Skills, Abilities, and Knowledge:** * Strong execution mindset and operational leadership skills. Strong verbal communication skills; strong writing and composition abilities. * Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers. * Strong influencing and negotiation skills; consultative and collaborative work style. * High learning agility with the ability to learn and integrate business variables and learn new systems and platforms. * Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment. * Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment. * Self-directed and comfortable working with ambiguity and uncertainty. * High degree of professional maturity, integrity, ability to maintain confidential data and information. * High degree of business acumen; strong technical aptitude. **Work Environment and Physical Requirements:** * Working on-site at assigned office location. * Regular and punctual attendance adhering to schedule established by leadership. * Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. * Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. * Sedentary work in a stationary position at a cubicle for prolonged periods of time. * Constant repetitive motions required for operating a computer, such as typing and managing phone calls. * Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. _Additional Information:_ While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. **Why Newrez** We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. _Company Benefits_ : We offer benefits, programs, and perks that support you in every aspect of your life. * Medical, dental, and vision insurance * Health Savings Account with employer contribution * 401(k) Retirement plan with employer match * Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave * Adoption Assistance * Tuition & Certification reimbursement * Employee Mortgage Loan Program * The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships _Newrez NOW:_ Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. * 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) * Matching Gifts Program - dollar-for-dollar up to $1,000 * Access to grants, nonprofit resources, and volunteer opportunities * More than $6,000,000 donated since 2020 * 1 in 5 employees participates in at least one Employee Resource Group (ERG) _Equal Employment Opportunity_ We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. [CA Privacy Policy](http://www.newrez.com/ca-privacy-policy/) [CA Notice at Collection](http://www.newrez.com/ca-notice-at-collection/)", "summaryDescription" : "Manager Platform Engineering - IT Service Management (ITSM) at Newrez. Skills: Platform Engineering, ITSM, Cloud Management, Team Leadership. Lead and manage the platform engineering team. Oversee the development and maintenance of IT Service", "postedDate" : "2026-06-10T03:50:54.232", "createdAt" : "2026-06-16T03:50:54.209", "lastUpdated" : "2026-06-16T13:00:53.588", "ingestTimestamp" : "2026-06-16T03:50:54.209", "mongoId" : "6a307e80f292fd229c0507a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://newrez.wd1.myworkdayjobs.com/NRZ/job/TX-Coppell/Manager-Platform-Engineering---IT-Service-Management--ITSM-_R9948", "salaryAnnualMin" : 1000, "salaryAnnualMax" : 1000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ "Platform engineering", "Service management", "Cloud architecture", "DevOps practices", "Infrastructure automation", "Platform Engineering", "ITSM", "Cloud Management", "Team Leadership", "Team leadership", "Strategic planning", "Budget management", "Vendor management", "Process improvement", "Agile methodologies", "Roadmap planning", "Project execution", "IT Service Management", "Cloud-native architecture", "DevOps principles", "Infrastructure as Code", "ServiceNow", "AWS", "Azure", "GCP", "Docker", "Kubernetes", "Terraform", "Ansible", "Jenkins", "GitLab CI", "Datadog", "Splunk" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 1068.3494, "daysOld" : 6, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30657ef292fd229cfa88f0", "title" : "IT Service Manager", "company" : "Allica Bank", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an IT Service Manager in Milton Keynes, UK, adjusted for manager seniority and the FinTech industry." }, "location" : "Milton Keynes Office", "locations" : [ "Milton Keynes Office" ], "timestamp" : "2026-06-16T11:07:58.818", "fingerprint" : "99a4f2a4f68656979683ab097190aa19522950672e840d027504e50ffa38f0ef", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/allica-bank/8c750216-84b9-48d5-a0da-bb0ad94816b9/application", "externalId" : "8c750216-84b9-48d5-a0da-bb0ad94816b9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "ITSM tools", "professionalSkills" : [ "Service desk management", "IT service management", "Process management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Troubleshooting support", "Automation" ], "hardSkills" : [ { "name" : "Troubleshooting support", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "IT Service Management, Service desk leadership, Stakeholder collaboration", "majorSkillsList" : [ "IT Service Management", "Service desk leadership", "Stakeholder collaboration" ], "coreResponsibilities" : "Lead the service desk function, Mentor and manage the team, Drive resolutions of service desk tickets, Ensure delivery of exceptional IT service standards, Enhance the end-user IT experience, Implement innovative workplace technologies, Adopt industry best practices, Collect regular feedback, Develop SLAs and KPIs, Monitor SLAs and KPIs, Report on SLAs and KPIs, Collaborate with stakeholders to improve service metrics, Provide hands on troubleshooting support, Mentor IT service desk team members, Set standards for JML process, Maintain standards for JML process, Improve JML experience through automation, Manage IT asset processes, Optimize utilization of hardware and software resources, Conduct regular weekly team meetings, Conduct team performance evaluations, Conduct training sessions, Serve as final point of escalation, Address complex issues, Resolve complex issues, Utilize metrics and reporting tools, Drive performance improvements, Demonstrate value of IT services, Stay informed about industry trends, Stay informed about technological advancements, Identify potential IT issues, Implement preventative measures, Manage tasks independently, Manage projects independently, Complete tasks with high quality, Complete projects with high quality", "teamCollaboration" : "Working closely with different functions; Collaborate with Incident Management; Collaborate with Customer Technical Support; Collaborate with Technology; Collaborate with Delivery Squads; Collaborate with stakeholders; Collaborate with Incident Management teams; Collaborate with Platforms Engineering teams; Work effectively across functional boundaries", "domainKnowledge" : "ITIL Service Management Framework", "domainList" : [ "itil-service-management-framework" ], "domainSpecificKnowledge" : [ "ITIL Service Management Framework" ], "toolProficiency" : [ "Jira" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Continued development opportunities", "innovationCreativity" : "Implementing innovative workplace technologies", "problemSolvingSkills" : "Analytical thinking; Prioritize tasks", "specialRequirements" : "Unrestricted right to work in UK", "outcomesObjectives" : "Deliver best-in-class IT experience; Ensure exceptional service delivery; Achieve operational excellence; Assess team productivity; Assess team performance; Contribute to broader objectives", "qualificationsBasic" : "5 years experience leading IT Support Engineers, Technical expertise, Experience in Service Management, Experience developing, implementing, and reporting on SLAs and KPIs, Ability to work effectively across functional boundaries, Ability to work independently on projects", "qualificationsPreferred" : "Experience with ITSM tools such as Jira, Sound understanding of ITIL Service Management Framework", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. We are looking for a dynamic, hands-on and forward-thinking IT Service Manager to join our team. The successful candidate will oversee the service desk and lead our IT service management function, focusing on delivering a best-in-class IT experience for all users. This role requires both management and technical background to lead by example, driving continuous improvement across IT services, and ensuring exceptional service delivery, customer satisfaction, and operational excellence. The role requires a proactive approach, the ability to work autonomously, and strong organisational skills. Principal Accountabilities Working very closely with different functions within the company, including Incident Management, Customer Technical Support, Technology, & Delivery Squads to: - Lead the service desk function, mentor, and manage the team, offering guidance and support to foster high performance and encourage professional growth. - Full responsibility of IT service desk operations, actively driving resolutions of service desk tickets and requests while ensuring the delivery of exceptional IT service standards across the team. - Enhance the end-user IT experience by implementing innovative workplace technologies, adopting industry best practices, and collecting regular feedback to understand and address user needs effectively. - Develop, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to uphold high service quality. Collaborate with stakeholders to continuously improve service metrics. - Leverage extensive technical expertise to lead by example, providing hands\u0002on troubleshooting support as required and mentoring the IT service desk team members to enhance their technical competencies. - Set and maintain the standards for the Joiner-Mover-Leaver (JML) process to ensure seamless employee onboarding, internal transitions, and offboarding, while improving the experience through automation. - Manage IT asset processes to optimize the utilization of hardware and software resources, including lifecycle management. - Conduct regular weekly team meetings, team performance evaluations, and training sessions to strengthen team capabilities and skills. - Serve as the final point of escalation and collaborate closely with the Incident Management and Platforms Engineering teams to address and resolve complex issues. - Utilize metrics and reporting tools to drive performance improvements and demonstrate the value of IT services to the organization. - Stay informed about industry trends and technological advancements to ensure the organization benefits from cutting-edge solutions and methodologies. - Proactive approach to identifying potential IT issues and implementing preventative measures to mitigate risks. - Working independently and autonomously to manage tasks and projects, ensuring their timely and high-quality completion. Personal Attributes & Experience - Applicants must have the unrestricted right to work in the UK, as we are unable to provide sponsorship. - A minimum of 5 years of experience in leading and managing IT Support Engineers, adopting a hands-on approach and serving as a point of escalation when required. - Strong technical expertise, evidenced by previous experience in technical support roles, including proficiency with ITSM tools such as Jira. - Prior experience in Service Management within a dynamic IT environment, with a sound understanding of and exposure to the ITIL Service Management Framework to ensure the delivery of high-quality services and continuous improvement. - Exceptional attention to detail, coupled with excellent written and verbal communication skills. - Proven analytical thinking skills, with the ability to prioritize tasks based on severity and urgency. - Demonstrated experience in developing, implementing, and reporting on SLAs and KPIs to assess team productivity and performance. - A collaborative approach, with the ability to work effectively across functional boundaries to address customer-related issues and achieve shared objectives. - A proactive and self-motivated mindset, with the capability to work independently on projects that contribute to the broader objectives of the function. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: - Full onboarding support and continued development opportunities - Options for flexible working - Regular social activities - Pension contributions - Discretionary bonus scheme - Private health cover - Life assurance - Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.", "summaryDescription" : "IT Service Manager at Allica Bank. Skills: IT Service Management, Service desk leadership, Stakeholder collaboration. Lead the service desk function. Mentor and manage the team", "createdAt" : "2026-06-16T00:29:49.344", "lastUpdated" : "2026-06-16T11:07:58.818", "ingestTimestamp" : "2026-06-16T00:29:49.344", "mongoId" : "6a30657ef292fd229cfa88f0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Troubleshooting support", "Automation", "IT Service Management", "Service desk leadership", "Stakeholder collaboration", "Service desk management", "IT service management", "Process management", "Resource planning", "Continuous improvement", "ITIL Service Management Framework", "Jira" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 1055.2563, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30667af292fd229cfb21ea", "title" : "Engineering Manager, Mapping Platform", "company" : "Nuitée", "industry" : "Technology", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Technology industry in Barcelona, Spain, adjusted for seniority and full-time employment." }, "location" : "Europe", "locations" : [ "Europe" ], "timestamp" : "2026-06-16T10:10:22.774", "fingerprint" : "8ed734782a3d33366bce31365ecc2b15cd6e899d5c0fb36497b5813e443cc1c6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nuitee/jobs/4897709101", "externalId" : "4897709101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" }, { "city" : "Palma", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "39.5695818,2.6500745" }, { "city" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.3493795,-6.2605593" }, { "city" : "Casablanca", "country" : "Morocco", "continent" : "af", "source" : "llm", "workMode" : "hybrid", "geo" : "33.5945144,-7.6200284" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Barcelona, Spain; Palma, Spain; Dublin, Ireland; Casablanca, Morocco", "experienceLevel" : "Manager", "technicalSkills" : "ML, Data", "professionalSkills" : [ "System design", "Data flows", "Architecture" ], "hardSkillsList" : [ "Matching", "Deduplication", "Data quality", "Entity resolution", "Classification", "Content enrichment", "Data automation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Matching", "level" : "intermediate" }, { "name" : "Deduplication", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Entity resolution", "level" : "intermediate" }, { "name" : "Classification", "level" : "intermediate" }, { "name" : "Content enrichment", "level" : "intermediate" }, { "name" : "Data automation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "coreResponsibilities" : "Own the mapping platform, Lead the team, Modernise systems, Modernise workflows, Build operating model, Turn fragmented data into inventory, Improve mapping quality, Reduce manual work, Reduce operational bottlenecks", "teamCollaboration" : "Engineering; Data/ML; Mapping operations", "domainKnowledge" : "Hotel inventory; Supplier data; Travel industry; API backbone; Travel ecosystem; Hotel mapping; Room mapping; Content mapping; Inventory quality; Cloud-native architecture; Distributed systems", "domainList" : [ "hotel-inventory", "supplier-data", "travel-industry", "api-backbone", "travel-ecosystem", "hotel-mapping", "room-mapping", "content-mapping", "inventory-quality", "cloud-native-architecture", "distributed-systems" ], "domainSpecificKnowledge" : [ "Hotel inventory", "Supplier data", "Travel industry", "API backbone", "Travel ecosystem", "Hotel mapping", "Room mapping", "Content mapping", "Inventory quality", "Cloud-native architecture", "Distributed systems" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Improve mapping quality at scale; Connect technical work to conversion; Connect technical work to supply quality; Connect technical work to customer experience; Connect technical work to revenue", "qualificationsBasic" : "Software engineering background, Computer science background, Understand backend systems, Understand data systems, Understand platform systems, Understand infrastructure systems, Led teams on data-heavy products, Mentor engineers, Raise technical bar", "qualificationsPreferred" : "Experience with matching, Experience with entity resolution, Experience with search, Experience with ranking, Experience with recommendations, Experience with classification, Experience with content enrichment, Experience with catalog quality, Experience with data quality automation, Experience with production ML systems, Experience with production data systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. About the role Remote in EU, or hybrid in Barcelona, Palma, Dublin, or Casablanca. This is an Engineering Manager role for someone who wants to stay close to hard technical and data problems. Nuitée is hiring an Engineering Manager to own the mapping platform that turns messy global hotel supply into accurate, trusted, sellable inventory. You’ll lead a business-critical domain where matching, deduplication, content enrichment, automation, and ML directly affect whether hotel inventory can be searched, trusted, booked, and sold. Every supplier describes the hotel world differently. The same hotel can appear under different IDs. Room types can be named and structured differently. Content can be incomplete, duplicated, mismatched, or attached to the wrong hotel or room. Cupid is our internal mapping platform. It covers hotel mapping, room mapping, content mapping, and the operational workflows that keep inventory quality high at scale. Your role is to lead the team behind it, modernise the systems and workflows, and build a clearer operating model across engineering, data/ML, and mapping operations. A good way to think of it is: you turn fragmented supplier data into reliable inventory that customers can search, trust, book, and sell. What makes it interesting for you You own a hard, specific domain at the core of hotel inventory quality You stay close to technical decisions, architecture, data flows, and tradeoffs You work on production ML problems around matching, classification, enrichment, automation, and data quality You modernise a mature platform with real room to improve the systems, workflows, and team structure Your work connects directly to conversion, supply quality, customer experience, and revenue This is a high-ownership role with high expectations, and it comes with meaningful equity in the company. Nuitée was already profitable before raising a $48M Series A led by Accel, and has grown 10x since 2022. If you help build the next phase of Nuitée, we want you to share meaningfully in the value you create. The kind of problems you’ll work on How do we match the same hotel or room when different suppliers describe it differently? How do we make images, descriptions, amenities, and other content more accurate and useful? How do we use automation and ML to improve mapping quality while keeping systems explainable and operable? How do we reduce manual work and operational bottlenecks while keeping quality high? How do we create one clear operating model across engineering, data/ML, and mapping operations? This role fits if you have experience as an Engineering Manager or senior technical engineering leader have a strong software engineering / computer science background understand backend, data, platform, and infrastructure systems have led teams working on complex data-heavy products can mentor engineers and raise the technical bar in a relatively junior team can connect technical work to user value, quality, and commercial outcomes are structured, pragmatic, and analytical Experience with matching, entity resolution, search, ranking, recommendations, classification, content enrichment, catalog quality, data quality automation, or production ML/data systems would be especially relevant. Nuitée is fast-moving, low on process, and high on ownership. That suits you if you like pace, responsibility, technical complexity, and building structure without slowing things down. If that resonates, we’d love to hear from you. You can apply with your LinkedIn profile or CV. The process is straightforward and typically takes 2 to 3 weeks. Why Nuitee? At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it. Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale. World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally. Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions. By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you. By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.", "summaryDescription" : "Engineering Manager, Mapping Platform at Nuitée. Own the mapping platform. Lead the team", "postedDate" : "2026-06-15T23:28:40.444", "createdAt" : "2026-06-15T23:28:40.444", "lastUpdated" : "2026-06-16T10:10:22.774", "ingestTimestamp" : "2026-06-15T23:28:40.444", "mongoId" : "6a30667af292fd229cfb21ea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Matching", "Deduplication", "Data quality", "Entity resolution", "Classification", "Content enrichment", "Data automation", "Leadership", "System design", "Data flows", "Architecture", "Hotel inventory", "Supplier data", "Travel industry", "API backbone", "Travel ecosystem", "Hotel mapping", "Room mapping", "Content mapping", "Inventory quality", "Cloud-native architecture", "Distributed systems" ], "skillCount" : 22, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 882.467, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a67f292fd229c03b920", "title" : "Product Manager, Technical Platform Engineering", "company" : "PitchBook Data", "industry" : "Technology", "salary" : { "min" : 140000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, United States", "locations" : [ "Seattle", "Washington", "United States" ], "timestamp" : "2026-06-16T11:17:55.980", "fingerprint" : "14b6ac27d4f455d2014ab29dc4955cbfb4be64389cf872250cc40385911f8262", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/pitchbookdata/jobs/4688233006", "externalId" : "4688233006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "CI/CD, Cloud infrastructure, Observability", "professionalSkills" : [ "Product strategy", "Roadmap development", "Requirements prioritization", "Developer experience", "System design" ], "hardSkillsList" : [ "Platform reliability", "Developer lead time", "Deployment frequency", "Change failure rate", "Cloud unit economics" ], "hardSkills" : [ { "name" : "Platform reliability", "level" : "intermediate" }, { "name" : "Developer lead time", "level" : "intermediate" }, { "name" : "Deployment frequency", "level" : "intermediate" }, { "name" : "Change failure rate", "level" : "intermediate" }, { "name" : "Cloud unit economics", "level" : "intermediate" } ], "majorSkills" : "Platform Engineering, Product Management, AI Product Delivery", "majorSkillsList" : [ "Platform Engineering", "Product Management", "AI Product Delivery" ], "coreResponsibilities" : "Own product vision and roadmap, Partner with engineering managers, Translate strategy into requirements, Prioritize investments, Ensure platform compounds in value, Define product strategy, Frame ambiguous problems, Hold team accountable to outcomes, Own AI enabled product delivery experience, Scope AI powered features", "teamCollaboration" : "Cross-functional teams; Engineering managers; Staff engineers; ML Ops; Security; SRE; Legal", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Internal developer platforms; CI/CD; Cloud infrastructure; Observability; SDLC; AI product delivery", "domainList" : [ "internal-developer-platforms", "ci-cd", "cloud-infrastructure", "observability", "sdlc", "ai-product-delivery" ], "domainSpecificKnowledge" : [ "Internal developer platforms", "CI/CD", "Cloud infrastructure", "Observability", "SDLC", "AI product delivery" ], "continuousLearning" : "Learning programs; Mentorship opportunities; Training programs", "innovationCreativity" : "Innovate; Evolve; Find new solutions; Better ways of doing things; Take risks; Fail fast", "problemSolvingSkills" : "Problem solvers; Find better ways", "specialRequirements" : "Work in the United States, Limited corporate travel", "outcomesObjectives" : "Deepen positive impact; Achieve greatness; Drive innovation; Ensure platform compounds in value; Balance velocity, safety, and scale; Promote consistency, trust, and ease of adoption", "qualificationsBasic" : "5+ years experience, 5+ years product management experience, 5+ years technical platform engineering experience, Experience with AI enabled product delivery, Experience with ML Ops", "qualificationsPreferred" : "Experience with IDE, Experience with incident response, Experience with product discovery, Experience with release notes", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation. We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us! As a Technical Product Manager, Platform Engineering at PitchBook, you will own the product strategy and roadmap for the foundational tools, services, and developer experiences that more than a hundred PitchBook engineers depend on every day. You will partner with the engineering managers and staff engineers who run the Platform Engineering teams to translate company-level objectives into a clear platform roadmap, prioritize the highest-leverage investments, and ensure the platform compounds in value over time. Your charter spans the surfaces that shape the Software Development Life Cycle (SDLC) — internal developer platforms, CI/CD, cloud infrastructure, observability, and the shared services that move developer lead time, deployment frequency, change failure rate, and platform reliability at the org level. You will operate as a force multiplier for Product, Engineering, Security, and SRE by defining clear product strategy, framing ambiguous problems into shippable initiatives, and holding the team accountable to measurable outcomes. You exhibit a growth mindset, willing to solicit feedback, engage others with empathy, and help create a culture of belonging, teamwork and purpose. If you love building the products that other builders depend on, strive for excellence every day, and believe the best platform PMs are also the best listeners, come join us! A defining theme of this role is the AI enabled product delivery experience. You own the product side strategy for how AI is woven through the tools used by engineers, product managers, designers, etc. across PitchBook's product delivery lifecycle — from the IDE to incident response, from product discovery to release notes — in partnership with ML Ops and the Platform Engineering team. Primary Job Responsibilities: Own the product vision and roadmap for the Platform Engineering domain, including internal developer platforms, CI/CD, cloud infrastructure, and developer tooling used by every product team at PitchBook Partner closely with Platform Engineering managers and staff engineers to translate strategy into requirements, priorities, and milestones, ensuring fast and reliable delivery Lead discovery efforts to understand the workflows of engineers, product managers, designers, and other roles in the product delivery lifecycle, translating pain points into high-impact product initiatives Define and operate the success metrics for the platform — developer lead time, deployment frequency, change failure rate, platform reliability, adoption, and cloud unit economics — and hold the org accountable to them Drive alignment across Engineering, Product, Security, SRE, Legal, and other stakeholders to balance velocity, safety, and scale Ensure successful experiments and prototypes are operationalized into reusable, production-grade platform capabilities and golden paths that promote consistency, trust, and ease of adoption Own the product side of the AI enabled product delivery experience. Scope and prioritize AI powered features and golden paths across the tooling used by every role in product delivery, in partnership with ML Ops and Platform Engineering Translate AI driven productivity opportunities into a credible roadmap with measurable outcomes across product delivery, such as adoption of AI capabilities by each role, lead time, review throughput, incident MTTR, and documentation freshness, rather than activity Communicate roadmap, tradeoffs, and progress clearly to engineering, product, and executive audiences; influence Director and VP-level decisions Champion responsible, secure, and scalable AI usage across the organization Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills and Qualifications: Bachelor's degree in Computer Science, Information Systems, or a similar field; or equivalent practical experience 3+ years of product management experience, with at least 2 years on technical platforms, developer tools, infrastructure, or internal products Strong technical acumen and the ability to engage credibly with platform engineers on complex systems — CI/CD pipelines, internal developer platforms, container orchestration (Kubernetes, Docker), infrastructure-as-code, and cloud infrastructure (AWS or GCP) Experience defining and reporting on developer productivity and platform effectiveness metrics (DORA, SPACE, or equivalent) Proven ability to operate in ambiguous problem spaces and translate them into clear product direction Experience prioritizing across competing initiatives using data, user input, and business context Excellent communication and stakeholder management skills, with the ability to influence Director level stakeholders across technical and non-technical audiences Hands-on familiarity with AI/ML systems, including Generative AI and LLM-based workflows; comfortable making build versus buy calls on AI tooling and reporting productivity impact. Working understanding of responsible AI patterns including cost, safety, data handling, and governance, sufficient to set product standards across teams Must be authorized to work in the United States without the need for visa sponsorship now or in the future Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $140,000-$175,000 Target annual bonus percentage: 10% Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-DK1 #LI-Onsite", "summaryDescription" : "Product Manager, Technical Platform Engineering at PitchBook Data. Skills: Platform Engineering, Product Management, AI Product Delivery. Own product vision and roadmap. 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Puram Hobli, Ward No. 85, Bangalore" ], "timestamp" : "2026-06-15T09:12:43.103", "fingerprint" : "813d7e4f9e5c181e3c080e9d53747be22d5851ea8e929a36d0b86e170141f84c", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=890156", "externalId" : "890156", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 9, "experienceLevel" : "Mid", "technicalSkills" : "ITSM, IT Operations, ITIL, Middleware", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Service performance reporting", "Enterprise observability", "Incident categorization", "Incident prioritization", "Problem management", "Change management", "Risk assessment", "Impact analysis" ], "hardSkillsList" : [ "Major incident management", "Root cause analysis", "Service performance KPIs", "Trend analysis", "Release management", "Change governance" ], "softSkillsList" : [ "Stakeholder management", "Composed under pressure", "Effective under pressure" ], "hardSkills" : [ { "name" : "Major incident management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service performance KPIs", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Release management", "level" : "intermediate" }, { "name" : "Change governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Stakeholder management" }, { "name" : "Composed under pressure" }, { "name" : "Effective under pressure" } ], "majorSkills" : "Major Incident Management, IT Service Operations, ITSM Governance", "majorSkillsList" : [ "Major Incident Management", "IT Service Operations", "ITSM Governance" ], "coreResponsibilities" : "Participate in on-call rotations, Validate major incident triggers, Classify major incident triggers, Lead major incident bridge calls, Provide communication to stakeholders, Coordinate cross-functional teams, Drive incident resolution, Publish Root Cause Analysis, Capture lessons learned, Lead daily operational coordination, Maintain incident categorization standards, Enforce incident prioritization standards, Ensure ticket quality, Ensure ticket accuracy, Ensure ticket consistency, Coordinate structured support engagement, Facilitate operational review meetings, Facilitate service performance meetings, Publish user communications, Govern middleware operational activities, Govern middleware changes, Coordinate training schedules, Track service performance KPIs, Monitor service performance KPIs, Perform trend analysis, Prepare ITSM performance reports, Publish ITSM performance reports, Ensure ITSM governance adherence, Ensure operational compliance, Manage change lifecycle, Ensure change quality, Govern patching activities, Govern security updates, Govern production change activities, Support risk assessment, Support impact analysis", "teamCollaboration" : "Cross-functional teams; Cross-region coordination", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "ITIL processes; Service lifecycle management; Enterprise-scale IT; Middleware operations", "domainList" : [ "itil-processes", "service-lifecycle-management", "enterprise-scale-it", "middleware-operations" ], "domainSpecificKnowledge" : [ "ITIL processes", "Service lifecycle management", "Enterprise-scale IT", "Middleware operations" ], "toolProficiency" : [ "Monitoring tools", "Observability tools" ], "communicationSkills" : "Stakeholder communication; Incident communication; Service updates communication", "documentationSkills" : "Documentation capabilities; Reporting capabilities; Root Cause Analysis documentation", "problemSolvingSkills" : "Problem management; Trend analysis; Risk assessment; Impact analysis", "specialRequirements" : "On-call rotations, 24/7 enterprise operations support, 24/7 IT operations support", "outcomesObjectives" : "SLA compliance; P1 reduction; Resolution times reduction", "qualificationsBasic" : "6 to 9 years ITSM experience, 6 to 9 years IT Operations experience, ITIL processes knowledge, Service lifecycle management knowledge, Enterprise-scale IT environments experience", "qualificationsPreferred" : "Enterprise monitoring tools experience, Observability tools experience", "remoteFriendly" : false, "rawDescription" : "Job Title ITSM –Major Incident & Operations Specialist Location Bengaluru, India Mercedes-Benz Research & Development India (MBRDI) About Mercedes -Benz Research & Development India (MBRDI) Mercedes-Benz Research & Development India (MBRDI) is the largest research and development center of Mercedes -Benz Group AG outside Germany. We work at the forefront of digital innovation, enterprise IT, connected platforms, and next -generation mobility solutions, enabling stable and secure IT operations across global Mercedes -Benz businesses. Role Objective The ITSM / Major Incident & Operations Specialist plays a critical role in ensuring stable, resilient, and compliant IT service operations. The role leads major incident management, operational coordination, governance activities, and service performance reporting, while supporting enterprise observability and 24/7 IT operations. Key Responsibilities Major Incident Management (MIM) • Participate in on-call rotationssupporting 24/7 enterprise operations • Validate and classify major incident triggersin line with ITIL guidelines • Lead and operate major incident bridge calls during high-impact incidents • Provide timely, clear, and structured communication to stakeholders and leadership • Coordinate cross -functional teams to drive incident resolution • Publish Root Cause Analysis (RCA) and capture lessons learned IT Service Operations & Coordination • Lead daily operational coordination across IT service, infrastructure, and application teams • Maintain and enforce incident categorization and prioritization standards • Ensure quality, accuracy, and consistency of incident, problem, and change tickets • Coordinate structured support engagement across L1 / L2 / L3 teams • Facilitate operational review and service performance meetings • Publish user communicationsrelated to incidents, outages, and service updates • Govern middleware-related operational activities and changes • Coordinate training schedulesfor internal IT environments and operational teams Governance, Compliance & KPI Reporting • Track and monitor service performance KPIs(SLA compliance, P1 reduction, resolution times) • Perform trend analysisto support proactive problem management • Prepare and publish monthly and periodic ITSM performance reports • Ensure adherence to ITSM governance frameworks and operational compliance requirements Release & Change Governance • Manage end-to-end lifecycle of Standard, Normal, and Emergency changes • Ensure change quality through defined governance and control frameworks • Govern patching, security updates, and production change activities • Support risk assessment and impact analysis for enterprise changes Required Skills & Experience Professional Experience • 6 to 9 yearsof hands-on experience in ITSM and IT Operations • Strong practical knowledge of ITIL processesand service lifecycle management • Experience working in enterprise-scale IT environments Technical & Functional Skills • Hands-on experience with enterprise monitoring and observability tools • Proven ability to manage major incidents, escalations, and business -critical outages • Strong analytical, documentation, and reporting capabilities Behavioral & Communication Skills • Excellent communication and stakeholder management skills • Ability to remain composed and effective under pressure in high-impact situations • Strong collaboration skills for cross -team and cross -region coordination • Willingness to support 24/7 operational models Diversity & Inclusion Mercedes-Benz Research & Development India is committed to building an inclusive and diverse workplace. We welcome applications from all qualified candidates and provide equal opportunities regardless of gender, age, disability, ethnicity, or b Job Title ITSM –Major Incident & Operations Specialist Location Bengaluru, India Mercedes-Benz Research & Development India (MBRDI) About Mercedes -Benz Research & Development India (MBRDI) Mercedes-Benz Research & Development India (MBRDI) is the largest research and development center of Mercedes -Benz Group AG outside Germany. We work at the forefront of digital innovation, enterprise IT, connected platforms, and next -generation mobility solutions, enabling stable and secure IT operations across global Mercedes -Benz businesses. Role Objective The ITSM / Major Incident & Operations Specialist plays a critical role in ensuring stable, resilient, and compliant IT service operations. The role leads major incident management, operational coordination, governance activities, and service performance reporting, while supporting enterprise observability and 24/7 IT operations. Key Responsibilities Major Incident Management (MIM) • Participate in on-call rotationssupporting 24/7 enterprise operations • Validate and classify major incident triggersin line with ITIL guidelines • Lead and operate major incident bridge calls during high-impact incidents • Provide timely, clear, and structured communication to stakeholders and leadership • Coordinate cross -functional teams to drive incident resolution • Publish Root Cause Analysis (RCA) and capture lessons learned IT Service Operations & Coordination • Lead daily operational coordination across IT service, infrastructure, and application teams • Maintain and enforce incident categorization and prioritization standards • Ensure quality, accuracy, and consistency of incident, problem, and change tickets • Coordinate structured support engagement across L1 / L2 / L3 teams • Facilitate operational review and service performance meetings • Publish user communicationsrelated to incidents, outages, and service updates • Govern middleware-related operational activities and changes • Coordinate training schedulesfor internal IT environments and operational teams Governance, Compliance & KPI Reporting • Track and monitor service performance KPIs(SLA compliance, P1 reduction, resolution times) • Perform trend analysisto support proactive problem management • Prepare and publish monthly and periodic ITSM performance reports • Ensure adherence to ITSM governance frameworks and operational compliance requirements Release & Change Governance • Manage end-to-end lifecycle of Standard, Normal, and Emergency changes • Ensure change quality through defined governance and control frameworks • Govern patching, security updates, and production change activities • Support risk assessment and impact analysis for enterprise changes Required Skills & Experience Professional Experience • 6 to 9 yearsof hands-on experience in ITSM and IT Operations • Strong practical knowledge of ITIL processesand service lifecycle management • Experience working in enterprise-scale IT environments Technical & Functional Skills • Hands-on experience with enterprise monitoring and observability tools • Proven ability to manage major incidents, escalations, and business -critical outages • Strong analytical, documentation, and reporting capabilities Behavioral & Communication Skills • Excellent communication and stakeholder management skills • Ability to remain composed and effective under pressure in high-impact situations • Strong collaboration skills for cross -team and cross -region coordination • Willingness to support 24/7 operational models Diversity & Inclusion Mercedes-Benz Research & Development India is committed to building an inclusive and diverse workplace. We welcome applications from all qualified candidates and provide equal opportunities regardless of gender, age, disability, ethnicity or background. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "ITSM / Major Incident & Operations Specialist at Mercedes-Benz Research & Development India. Skills: Major Incident Management, IT Service Operations, ITSM Governance. Participate in on-call rotations. Validate major incident triggers", "createdAt" : "2026-06-14T01:28:22.366", "lastUpdated" : "2026-06-15T09:12:43.103", "ingestTimestamp" : "2026-06-14T01:28:22.366", "mongoId" : "6a191e7758b93c861e39f7a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Major incident management", "Root cause analysis", "Service performance KPIs", "Trend analysis", "Release management", "Change governance", "Stakeholder management", "Composed under pressure", "Effective under pressure", "Major Incident Management", "IT Service Operations", "ITSM Governance", "Process management", "Cross-functional coordination", "Vendor management", "Operational metrics", "Resource planning", "Continuous improvement", "Service performance reporting", "Enterprise observability", "Incident categorization", "Incident prioritization", "Problem management", "Change management", "Risk assessment", "Impact analysis", "ITIL processes", "Service lifecycle management", "Enterprise-scale IT", "Middleware operations", "Monitoring tools", "Observability tools" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 830.20306, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a18ddee58b93c861e2fb4ec", "title" : "IT - Service Manager - III", "company" : "The Cincinnati Insurance Companies", "industry" : "Insurance", "salary" : { "min" : 75000.0, "max" : 115000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Service Manager III in Bulgaria, adjusted for manager seniority and full-time employment." }, "location" : "IT - Service Manager I - III (Remote)", "locations" : [ "IT - Service Manager I - III (Remote)", "165629", "false, 165629, false" ], "certifications" : [ "ITIL Foundation certification", "CompTIA A+", "Network+", "HDI", "ITIL Intermediate" ], "timestamp" : "2026-06-16T02:53:32.347", "fingerprint" : "ffdfafa0bef3750bd379333ef086654da99a48abcd6999c7aae7e0c4d9944700", "source" : "taleo", "language" : "en", "applyUrl" : "https://cinfin.taleo.net/careersection/ex/jobdetail.ftl?job=165629", "externalId" : "165629", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "technicalSkills" : "ITSM tools, Helix, Service Request Center", "professionalSkills" : [ "Service management", "Customer support", "Performance management", "Problem resolution", "Service delivery", "Continuous improvement", "User experience", "Change management", "Customer service culture", "Operational management" ], "hardSkillsList" : [ "Incident Management", "Problem Management", "Request Fulfillment", "Service Request Management", "Change Management" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "Problem Management", "level" : "intermediate" }, { "name" : "Request Fulfillment", "level" : "intermediate" }, { "name" : "Service Request Management", "level" : "intermediate" }, { "name" : "Change Management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "IT Service Management, Help Desk Operations, Team Leadership", "majorSkillsList" : [ "IT Service Management", "Help Desk Operations", "Team Leadership" ], "coreResponsibilities" : "Lead day-to-day operations of IT Help Desk, Ensure adequate staffing levels, Ensure phone coverage, Ensure resource allocation, Drive delivery of technical support, Monitor compliance with SLAs, Manage incident lifecycle processes, Oversee Problem Management efforts, Identify root causes, Implement long-term solutions, Develop KPIs, Track KPIs, Report on KPIs, Lead Help Desk staff, Mentor Help Desk staff, Hire Help Desk staff, Onboard Help Desk staff, Coach Help Desk staff, Manage performance of Help Desk staff, Collaborate with Infrastructure teams, Collaborate with Applications teams, Collaborate with Security teams, Collaborate with Business Partner teams, Establish standard operating procedures, Maintain knowledge base articles, Maintain support documentation, Drive continuous improvement initiatives, Ensure proper use of ITSM tools, Optimize ITSM tools, Act as point of escalation, Ensure effective communication, Ensure timely resolution, Support change management efforts, Coordinate service desk readiness, Coordinate communication for new technologies, Foster customer service culture", "teamCollaboration" : "Cross-functional teams; Business Partner teams", "domainKnowledge" : "ITIL best practices; Incident Management; Problem Management; Change Management; Service Request Management; Enterprise IT environments; End-user computing; Networks; Business applications", "domainList" : [ "itil-best-practices", "incident-management", "problem-management", "change-management", "service-request-management", "enterprise-it-environments", "end-user-computing", "networks", "business-applications" ], "domainSpecificKnowledge" : [ "ITIL best practices", "Incident Management", "Problem Management", "Change Management", "Service Request Management", "Enterprise IT environments", "End-user computing", "Networks", "Business applications" ], "toolProficiency" : [ "Helix", "Service Request Center" ], "communicationSkills" : "Customer service; Verbal communication; Written communication; Translate complex concepts", "documentationSkills" : "Knowledge base articles; Support documentation", "innovationCreativity" : "Continuous improvement initiatives", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "specialRequirements" : "Cameras on for all interactions, Flexible to travel to Fairfield, OH", "outcomesObjectives" : "Ensure high-quality customer service; Ensure operational efficiency; Ensure adherence to service management best practices; Reduce recurring issues; Enhance service quality; Enhance service efficiency; Enhance service security; Enhance user experience; Ensure responsiveness; Ensure professionalism; Ensure user satisfaction", "qualificationsBasic" : "5+ years service desk experience, Progressive leadership responsibilities, ITIL best practices knowledge, Experience managing SLAs, Experience managing KPIs, Experience managing operational performance, Experience leading teams, Experience with ITSM tools, Experience with call center phone software, Working knowledge of enterprise IT environments, Leadership skills, Team development skills, Customer service skills, Communication skills, Analytical skills, Problem-solving skills, Ability to manage multiple priorities, Ability to make decisions, Organizational capabilities, Operational management capabilities, Collaboration skills, Verbal communication skills, Written communication skills, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "ITIL Foundation certification, CompTIA A+ certification, Network+ certification, HDI certification, ITIL Intermediate certification", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us The IT Service Manager is responsible for leading and optimizing IT Customer Support operations across the enterprise, including Headquarters, Field Associates, and Agency partners. This role oversees the IT Help Desk function, ensuring high-quality customer service, operational efficiency, and adherence to service management best practices. To ensure active engagement in meetings, it is mandatory for all IT associates to have cameras turned on for all interactions with other associates, customers, and stakeholders. Your camera must be on and positioned correctly to clearly show your face. This practice is crucial for maintaining connection and engagement, as non-verbal cues are essential for effective communication. Work location and flexibility are subject to change based on evolving business needs, but generally, selected candidates who reside: within 50 miles of Headquarters may be expected to work in a hybrid capacity, combining remote and onsite work when business needs necessitate. more than 50 miles from Headquarters must be flexible and available to travel to Fairfield, OH, on an occasional basis for special events, training sessions, or key meetings. Be ready to: lead the day-to-day operations of the IT Help Desk, ensuring adequate staffing levels, phone coverage, and resource allocation to meet demand drive delivery of high-quality technical support for internal and field associates and agencies across multiple locations monitor and ensure compliance with Service Level Agreements (SLAs) for Incident Management, Request Fulfillment, and Problem Resolution manage incident lifecycle processes, including prioritization, escalation, communication, and timely resolution oversee Problem Management efforts, identifying root causes and implementing long-term solutions to reduce recurring issues develop, track, and report on key performance indicators (KPIs) such as response times, resolution times, customer satisfaction, and ticket volumes lead and mentor Help Desk staff, including hiring, onboarding, coaching, and performance management collaborate with Infrastructure, Applications, Security, and Business Partner teams to resolve complex technical issues and improve service delivery, as needed establish and maintain standard operating procedures, knowledge base articles, and support documentation drive continuous improvement initiatives to enhance service quality, efficiency, security, and user experience ensure proper use and optimization of ITSM tools (Helix), Service Request Center act as a point of escalation for critical incidents and customer concerns, ensuring effective communication and timely resolution support change management efforts by coordinating service desk readiness and communication for new technologies and system updates foster a strong customer service culture focused on responsiveness, professionalism, and user satisfaction Be equipped with: experience in service desk, or help desk operations, with progressive leadership responsibilities strong understanding of ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Request Management experience managing SLAs, KPIs, and operational performance metrics proven ability to lead teams in a fast-paced, high-volume support environment experience with IT Service Management (ITSM) tools (e.g., Helix, Service Request Center) experience using call center phone software in a customer support or help desk environment, including handling user calls, documenting tickets, and managing call queues working knowledge of enterprise IT environments, including end-user computing, networks, and common business applications strong leadership and team development skills with the ability to motivate and guide staff excellent customer service and communication skills, with a focus on building trust and relationships analytical and problem-solving skills with the ability to identify trends and implement improvements ability to manage multiple priorities and make decisions in high-pressure situations strong organizational and operational management capabilities effective collaboration skills across technical and business teams excellent verbal and written communication skills, with the ability to translate complex concepts for both technical and non-technical stakeholders Brind education or experience from: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) ITIL Foundation certification additional certifications such as CompTIA A+, Network+, HDI, or ITIL Intermediate are a plus Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices . 165629", "summaryDescription" : "IT - Service Manager - III at The Cincinnati Insurance Companies. Skills: IT Service Management, Help Desk Operations, Team Leadership. Lead day-to-day operations of IT Help Desk. Ensure adequate staffing levels", "createdAt" : "2026-06-14T19:19:35.931", "lastUpdated" : "2026-06-16T02:53:32.347", "ingestTimestamp" : "2026-06-14T19:19:35.931", "mongoId" : "6a18ddee58b93c861e2fb4ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Incident Management", "Problem Management", "Request Fulfillment", "Service Request Management", "Change Management", "Leadership", "Mentoring", "IT Service Management", "Help Desk Operations", "Team Leadership", "Service management", "Customer support", "Performance management", "Problem resolution", "Service delivery", "Continuous improvement", "User experience", "Change management", "Customer service culture", "Operational management", "ITIL best practices", "Enterprise IT environments", "End-user computing", "Networks", "Business applications", "ITIL Foundation certification", "CompTIA A+", "Network+", "HDI", "ITIL Intermediate", "Helix", "Service Request Center" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 825.5818, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb0f474d8ee00a09dba62", "title" : "Senior Software Engineering Manager, Platform", "company" : "MaintainX", "industry" : "Engineering", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Software Engineering Manager, Platform in Montreal, Canada, adjusted for SaaS industry and manager seniority." }, "location" : "Montreal", "locations" : [ "Montreal" ], "timestamp" : "2026-06-15T12:01:37.630", "fingerprint" : "e15a98e154df059f1b2cb97043d31941c92b3377e93912cf74795b1c1c8c1f8f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/maintainx/690528ae-65e9-4022-af58-7797014ce3a4/application", "externalId" : "690528ae-65e9-4022-af58-7797014ce3a4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Montreal", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5031824,-73.5698065" } ], "locationText" : "Montreal, Quebec, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, LLMs, Agentic workflows, Distributed systems, Backend frameworks, Mobile frameworks, Platform engineering, Reliability engineering, CI/CD", "professionalSkills" : [ "Roadmap ownership", "Operating model definition", "Cross-team dependency management", "Organizational effectiveness", "Engineering standards", "Architectural decisions", "Headcount planning", "Org design", "Developer experience" ], "hardSkillsList" : [ "People development", "Technical judgment", "System design", "Incident response", "SLO definitions" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "People development", "level" : "intermediate" }, { "name" : "Technical judgment", "level" : "intermediate" }, { "name" : "System design", "level" : "intermediate" }, { "name" : "Incident response", "level" : "intermediate" }, { "name" : "SLO definitions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Platform Engineering, AI-native platform strategy, Reliability engineering, Manager of managers", "majorSkillsList" : [ "Platform Engineering", "AI-native platform strategy", "Reliability engineering", "Manager of managers" ], "coreResponsibilities" : "Own roadmap and operating model, Set division-level priorities, Manage cross-team dependencies, Translate business goals, Lead and develop managers, Coach on people development, Coach on technical judgment, Coach on organizational effectiveness, Set engineering standards, Drive AI-native platform strategy, Ensure org extracts AI leverage, Own division-level reliability, Define SLOs, Manage incident response frameworks, Manage on-call health, Manage systemic path from incident to prevention, Partner with CTO, Partner with peer leaders, Represent Platform Engineering to business, Translate infrastructure investment", "teamCollaboration" : "Cross-team dependencies; Peer engineering leaders; Platform Engineering to business; Product; Finance; Executive stakeholders", "projectManagementSkills" : [ "Roadmap planning", "Operating model" ], "domainKnowledge" : "AI-powered maintenance; Asset management; Enterprise Asset Management; CMMS; IoT; Industrial SaaS", "domainList" : [ "ai-powered-maintenance", "asset-management", "enterprise-asset-management", "cmms", "iot", "industrial-saas" ], "domainSpecificKnowledge" : [ "AI-powered maintenance", "Asset management", "Enterprise Asset Management", "CMMS", "IoT", "Industrial SaaS" ], "communicationSkills" : "Represent platform complexity; Translate tradeoffs", "problemSolvingSkills" : "Identify organizational bottlenecks; Eliminate bottlenecks", "outcomesObjectives" : "Boost reliability; Boost performance; Boost efficiency; Improve engineering velocity; Improve developer experience; Build customer trust", "qualificationsBasic" : "10+ years in software engineering, 5+ years in engineering leadership, 2+ years managing managers, Technical depth in distributed systems, Technical depth in backend frameworks, Technical depth in mobile frameworks, Technical depth in platform engineering, Technical depth in reliability engineering, Track record owning platform teams, Track record owning infrastructure teams, AI-forward experience", "qualificationsPreferred" : "Experience leading testing frameworks, Experience leading quality engineering, Experience leading developer productivity platform, Hands-on scaling developer platforms, Familiarity with CMMS, Familiarity with IoT, Familiarity with industrial SaaS", "rawDescription" : "MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding https://www.getmaintainx.com/newsroom/maintainx-raises-150m led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 https://www.getmaintainx.com/blog/maintainx-named-to-2025-forbes-cloud-100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. MaintainX is the leading AI-powered Enterprise Asset Management (EAM) platform built for the modern world. Our mission is to make the lives of blue-collar workers easier worldwide by providing intuitive, mobile-first software that helps teams keep the physical world running. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We’re redefining how maintenance and operations teams work—transforming maintenance from a cost center into a strategic lever for growth. MaintainX fuses enterprise strength with consumer simplicity, empowering organizations to boost reliability, performance, and efficiency. THE OPPORTUNITY We're looking for a Senior Software Engineering Manager to lead MaintainX's Platform division — the seven foundational teams every product engineer builds on: AI Builder, DevOps, Compliance, Testing Frameworks, Backend Frameworks, Mobile Frameworks, and SRE. This is a manager-of-managers role for someone who wants to define how a high-growth engineering org operates at scale. WHAT YOU’LL DO: - Own the roadmap and operating model for Platform Engineering: set division-level priorities, manage cross-team dependencies, and translate business goals into multi-quarter platform investments. - Lead and develop a team of Software Engineering Managers - coaching on people development, technical judgment, and organizational effectiveness across seven teams. - Set the engineering standards every product team depends on: framework conventions, reliability targets, compliance posture, and CI/CD health. - Drive MaintainX's AI-native platform strategy - the AI Builder team's agent orchestration, tool registry, and developer environments sit in this division; your job is to ensure the org extracts real leverage from them. - Own division-level reliability: SLO definitions, incident response frameworks, on-call health, and the systemic path from incident to prevention. - Partner with the CTO and peer engineering leaders on org design, architectural decisions, and headcount planning. - Represent Platform Engineering to the business — translating infrastructure investment into engineering velocity, developer experience, and customer trust. ABOUT YOU: - 10+ years in software engineering with 5+ years in engineering leadership, including 2+ years managing managers across multiple teams. - Technical depth in at least two of: distributed systems, backend or mobile frameworks, platform engineering, reliability engineering - credible enough to make hard hiring decisions and engage in architecture reviews. - Track record of owning platform or infrastructure-focused teams at a growth-stage B2B SaaS company, with demonstrated impact on engineering velocity. - AI-forward: you set direction for teams building on LLMs and agentic workflows, and you hold your org to an AI-native standard. - Systems thinker who identifies organizational bottlenecks and eliminates them without creating new ones — you design teams, not just manage them. - Strong communicator who can represent platform complexity and tradeoffs clearly to product, finance, and executive stakeholders. NICE TO HAVE: - Experience leading a Testing Frameworks, Quality Engineering, or Developer Productivity platform function. - Hands-on history scaling developer platforms through rapid headcount growth (Series D+). - Familiarity with CMMS, IoT, or industrial SaaS domains. What’s in it for you: - Competitive salary and meaningful equity opportunities. - Healthcare, dental, and vision coverage. - 401(k) / RRSP enrollment program. - Take what you need PTO. - A Work Culture https://crew.vc/perspectives-insights/scaling-culture-through-hyper-growth/ where: - You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists. - We believe in meritocracy, where ideas and effort are publicly celebrated. About Us: Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for that 80% of the workforce who doesn’t work behind a desk and needs enterprise-grade software at their fingertips.MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.", "summaryDescription" : "Senior Software Engineering Manager, Platform at MaintainX. Skills: Platform Engineering, AI-native platform strategy, Reliability engineering, Manager of managers. Own roadmap and operating model. 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Puram Hobli, Ward No. 85, Bangalore" ], "certifications" : [ "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Operational Support & Analysis)", "SIAM Foundation", "SIAM Professional", "ISO/IEC 20000", "IT governance frameworks" ], "timestamp" : "2026-06-15T21:15:31.770", "fingerprint" : "f132727d6c8d45b859a45b835eeafd3197eda7d9cc8fc6bc23e946404e78e82c", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=882033", "externalId" : "882033", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "minimumEducation" : "Bachelor's", "experienceMinYears" : 7, "experienceMaxYears" : 12, "experienceLevel" : "Senior", "technicalSkills" : "ITSM tools", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Major Incident Management", "IT Service Management", "IT Operations", "Incident management", "Problem management", "Change management", "Service Level management", "Configuration management", "Process performance reporting", "KPI review", "SLA review", "Root Cause Analysis", "Post Incident Review" ], "hardSkills" : [ { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "IT Operations", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Service Level management", "level" : "intermediate" }, { "name" : "Configuration management", "level" : "intermediate" }, { "name" : "Process performance reporting", "level" : "intermediate" }, { "name" : "KPI review", "level" : "intermediate" }, { "name" : "SLA review", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" }, { "name" : "Post Incident Review", "level" : "intermediate" } ], "majorSkills" : "Major Incident Management, IT Service Management, Process Improvement", "majorSkillsList" : [ "Major Incident Management", "IT Service Management", "Process Improvement" ], "coreResponsibilities" : "Manage Major Incidents (P1/P2) from detection through resolution, Manage service restoration, Coordinate across internal teams, Coordinate across multiple vendors, Coordinate across external service providers, Assess business impact, Classify incidents correctly, Provide clear communications to business stakeholders, Provide timely communications to business stakeholders, Provide consistent communications to business stakeholders, Provide clear communications to IT leadership, Provide timely communications to IT leadership, Provide consistent communications to IT leadership, Provide clear communications to executive management, Provide timely communications to executive management, Provide consistent communications to executive management, Lead Post Incident Reviews (PIRs), Facilitate Post Incident Reviews (PIRs), Lead Root Cause Analysis (RCA), Facilitate Root Cause Analysis (RCA), Review periodic metrics, Take action to enforce process and standards, Ensure continued process maturity, Produce Process Performance Reports, Extend support for Process audits, Extend support for Process assessments, Monitor effectiveness of ITSM tool, Ensure ITSM tool alignment to process execution, Collaborate with Problem teams, Collaborate with Change teams, Collaborate with Service Level teams, Collaborate with Service Operations teams, Reduce business impact, Conduct workshops to identify process deficiencies, Conduct workshops to assess process deficiencies, Conduct workshops to address process deficiencies, Ensure common understanding of process intention, Ensure common understanding of process operation, Ensure organization understands process guidelines, Ensure individual associates understand process guidelines, Ensure organization follows process guidelines, Ensure individual associates follow process guidelines", "teamCollaboration" : "Cross-functional technical teams; Internal teams; Multiple vendors; External service providers; Problem teams; Change teams; Service Level teams; Service Operations teams", "domainKnowledge" : "ITIL principles; SIAM principles; IT Service Management; ISO/IEC 20000; IT governance frameworks", "domainList" : [ "itil-principles", "siam-principles", "it-service-management", "iso-iec-20000", "it-governance-frameworks" ], "domainSpecificKnowledge" : [ "ITIL principles", "SIAM principles", "IT Service Management", "ISO/IEC 20000", "IT governance frameworks" ], "toolProficiency" : [ "ServiceNow", "BMC Remedy" ], "communicationSkills" : "Stakeholder communication; Executive communication; Business communication", "documentationSkills" : "Process performance reports", "problemSolvingSkills" : "Root Cause Analysis; Incident classification", "outcomesObjectives" : "Rapid service restoration; Continued process maturity; Reduce business impact", "qualificationsBasic" : "Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline, ITIL v3/v4 Foundation certification, 4–6 years in Major Incident Management, IT Service Management, or IT Operations roles, Proven experience managing P1/P2 incidents in a complex, multi-vendor or SIAM-based environment, Hands-on experience leading incident bridges, Hands-on experience coordinating cross-functional technical teams, Hands-on experience driving rapid service restoration, Demonstrated ability to communicate effectively with business stakeholders, senior leadership, and executive management during high-impact incidents, Experience leading Post Incident Reviews (PIRs), Experience facilitating Root Cause Analysis (RCA) sessions, Understanding of ITIL processes, Experience preparing process performance reports, Experience reviewing KPIs/SLAs, Experience driving continual service improvement initiatives, Exposure to audit, compliance, and governance requirements within IT Service Management, Hands-on experience with ITSM tools", "qualificationsPreferred" : "Master's degree (MBA/MS in IT, Systems, or Operations Management), ITIL Managing Professional or Intermediate (Operational Support & Analysis) certification, SIAM Foundation/Professional certification, Additional certifications in IT Service Management, ISO/IEC 20000, or IT governance frameworks, Experience working in global delivery models, Experience working in cross-cultural environments", "remoteFriendly" : false, "rawDescription" : "MAJOR INCIDENT MANAGER Position Overview: As a member of Mercedes Benz SIAM team (Service Integration and Management), the SIAM Major Incident Manager (MIM) is responsible for the end-to-end management of Major Incidents across a multi-supplier IT ecosystem. The role ensures rapid service restoration, effective coordination across service providers, clear stakeholder communication, and continuous improvement of the Major Incident Management process in line with ITIL/SIAM principles. Responsibilities: Own and manage Major Incidents (P1/P2) from detection through resolution and service restoration. Act as the single point of coordination across internal teams, multiple vendors, and external service providers. Quickly assess business impact and classify incidents correctly.Provide clear, timely, and consistent communications to business stakeholders, IT leadership, and executive management. Lead or facilitate Post Incident Reviews (PIRs) / Root Cause Analysis (RCA). Responsible for reviewing periodic metrics and take action where necessary to enforce process and standards to ensure continued process maturity. Produce the Process Performance Reports and extending the Support for Process audits and assessments. Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution.Collaborate with Problem, Change, Service Level, and Service Operations teams to reduce business impact. Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand and follow process guidelines. Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline. Master’s degree (MBA/MS in IT, Systems, or Operations Management) is an added advantage. ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or Intermediate (Operational Support & Analysis) preferred. SIAM Foundation/Professional certification is desirable. Additional certifications in IT Service Management, ISO/IEC 20000, or IT governance frameworks are a plus. Experience: 7–12 years of overall IT experience, with at least 4–6 years in Major Incident Management, IT Service Management, or IT Operations roles. Proven experience managing P1/P2 (critical) incidents in a complex, multi-vendor or SIAM-based environment. Strong hands-on experience in leading incident bridges, coordinating cross-functional technical teams, and driving rapid service restoration. Demonstrated ability to communicate effectively with business stakeholders, senior leadership, and executive management during high-impact incidents. Experience leading Post Incident Reviews (PIRs) and facilitating Root Cause Analysis (RCA) sessions. Strong understanding of ITIL processes, including Incident, Problem, Change, Service Level, and Configuration Management. Experience in preparing process performance reports, reviewing KPIs/SLAs, and driving continual service improvement initiatives. Exposure to audit, compliance, and governance requirements within IT Service Management. Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Experience working in global delivery models and cross-cultural environments is preferred. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "Service Integration & Management - Major Incident Manager. Skills: Major Incident Management, IT Service Management, Process Improvement. Manage Major Incidents (P1/P2) from detection through resolution. Manage service restoration", "createdAt" : "2026-06-14T20:46:11.907", "lastUpdated" : "2026-06-15T21:15:31.770", "ingestTimestamp" : "2026-06-14T20:46:11.907", "mongoId" : "69ce5e3b9bc74574cb677a0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Major Incident Management", "IT Service Management", "IT Operations", "Incident management", "Problem management", "Change management", "Service Level management", "Configuration management", "Process performance reporting", "KPI review", "SLA review", "Root Cause Analysis", "Post Incident Review", "Process Improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "ITIL principles", "SIAM principles", "ISO/IEC 20000", "IT governance frameworks", "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Operational Support & Analysis)", "SIAM Foundation", "SIAM Professional", "ServiceNow", "BMC Remedy" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "_score" : 802.08704, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8cfe74d8ee00a0977dde", "title" : "Engineering Manager (API Platform)", "company" : "Perplexity", "industry" : "API Platform", "salary" : { "min" : 300000.0, "max" : 405000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T04:26:43.015", "fingerprint" : "5b34939c247167f120c0fb523eef34fb1cf22ef3bb85c7f7f3da642d3d9c1a45", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/perplexity/29625b7a-5470-463b-8446-21fac84e80b9/application", "externalId" : "29625b7a-5470-463b-8446-21fac84e80b9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceLevel" : "Manager", "technicalSkills" : "Python, Go, Rust, API design, AI APIs", "professionalSkills" : [ "Technical leadership", "Team leadership", "Performance optimization", "Agent orchestration", "Developer experience", "Agent experience", "Technical strategy", "Organizational skills", "Prioritization decisions" ], "hardSkillsList" : [ "Schema evolution", "Versioning", "Idempotency", "Authentication patterns", "Rate limiting", "Performance tuning", "Latency tuning", "Model orchestration", "Technical tradeoffs" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Schema evolution", "level" : "intermediate" }, { "name" : "Versioning", "level" : "intermediate" }, { "name" : "Idempotency", "level" : "intermediate" }, { "name" : "Authentication patterns", "level" : "intermediate" }, { "name" : "Rate limiting", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" }, { "name" : "Latency tuning", "level" : "intermediate" }, { "name" : "Model orchestration", "level" : "intermediate" }, { "name" : "Technical tradeoffs", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "API Platform, Distributed systems, AI infrastructure", "majorSkillsList" : [ "API Platform", "Distributed systems", "AI infrastructure" ], "coreResponsibilities" : "Provide technical leadership, Provide team leadership, Design mission-critical APIs, Build mission-critical APIs, Operate mission-critical APIs, Reimagine customer needs, Serve customer workloads, Drive product reliability, Drive code quality, Drive AI evaluation, Drive testing, Drive maintenance, Oversee hiring, Oversee onboarding, Oversee mentorship, Develop rigorous interview pipelines, Work closely with recruiting, Source candidates, Collaborate across teams, Incorporate novel capabilities, Improve existing capabilities, Track progress toward business goals", "teamCollaboration" : "Collaborate across teams; Coordinate with executives", "projectManagementSkills" : [ "Prioritization decisions" ], "domainKnowledge" : "Frontier intelligence; Exabyte-scale knowledge indexes; Codegen-first agent runtimes; Distributed systems; AI systems; Retrieval; Orchestration; API development; High-traffic API design; Modern AI APIs; Model orchestration", "domainList" : [ "frontier-intelligence", "exabyte-scale-knowledge-indexes", "codegen-first-agent-runtimes", "distributed-systems", "ai-systems", "retrieval", "orchestration", "api-development", "high-traffic-api-design", "modern-ai-apis", "model-orchestration" ], "domainSpecificKnowledge" : [ "Frontier intelligence", "Exabyte-scale knowledge indexes", "Codegen-first agent runtimes", "Distributed systems", "AI systems", "Retrieval", "Orchestration", "API development", "High-traffic API design", "Modern AI APIs", "Model orchestration" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Scale to meet growth", "qualificationsBasic" : "8+ years of engineering experience, 3+ years as an engineering manager, Proficiency in Python, Manage engineering teams, Recruit engineering talent, Grow engineering talent, Retain engineering talent, Develop rigorous interview pipelines, Work closely with recruiting, Source candidates", "qualificationsPreferred" : "Proficiency in Go, Proficiency in Rust, Experience with modern AI APIs, Customer empathy, Product sense", "rawDescription" : "PERPLEXITY API PLATFORM Perplexity innovates at the frontier of AI infrastructure, search, and orchestration to serve the world's most discerning users. The Perplexity API Platform brings our technology to the world's most discerning developers. From exabyte-scale knowledge indexes to codegen-first agent runtimes, the building blocks behind Perplexity's applications are some of the most battle-tested AI systems in the industry. We believe these same building blocks can and should power the aspirations of builders everywhere. It's one thing to solve planet-scale retrieval, long-horizon orchestration, and other foundational AI challenges within a single product ecosystem. The true measure of success is to turn those solutions into elegant APIs that delight developers and agents alike. Our API Platform delivers frontier intelligence to thousands of customers: startups, trillion-dollar enterprises, U.S. and allied governments, and everyone in between. We've achieved incredible scale, yet we're just getting started. Join us to build tools for curious minds. ABOUT THIS ROLE Perplexity is seeking a strong technical leader to steer the API Platform engineering team through a rapid period of growth. Our company builds technology that reshapes how people search, reason, and interact with the world around them. Week after week, we observe increasing demand for programmatic interfaces to that technology. The API Platform engineering team is charged with designing, implementing, and scaling these interfaces. You and your team will work on an eclectic portfolio spanning distributed systems, performance optimization, agent orchestration, and frontier topics that often change with each passing month. Throughout this work, you'll prioritize great developer and agent experience alike. You'll also define technical strategy for how we scale to meet compounding growth exponentials (number of customers, agents per customer, compute/retrieval per agent, etc.). This role is ideal for seasoned engineering managers who are unusually passionate about providing the world with programmatic access to the building blocks of frontier intelligence. KEY RESPONSIBILITIES - Provide both technical and team leadership across multiple layers of our rapidly growing API business. - Design, build, and operate mission-critical APIs that provide our customers the building blocks for frontier intelligence. - Continually reimagine the customer needs of tomorrow (and the architectures to serve those needs), while faithfully serving the customer workloads of today. - Drive product reliability, code quality, AI evaluation, testing, and maintenance for the broader team. - Oversee hiring, onboarding, and mentorship for a rapidly growing team; develop rigorous interview pipelines and work closely with recruiting to source candidates. - Collaborate across teams to incorporate novel frontier capabilities into the API Platform and improve existing capabilities for API customer needs. - Track and ensure progress toward top-line business goals, in close coordination with engineering and business executives. QUALIFICATIONS - Entrepreneurial attitude; able and eager to run more than just engineering. - Proficiency in Python (bonus points for Go and/or Rust). - Strong understanding of high-traffic API design: schema evolution & versioning, idempotency, authentication patterns, rate limiting, and performance tuning. - Experience with modern AI APIs (including latency tuning, streaming, model orchestration, emerging technical standards) is a strong plus. - Strong customer empathy and product sense, ensuring the APIs you build are ergonomic, well-documented, and easy to adopt for developers and agents alike. - Strong organizational skills for managing and delivering parallel technical projects; ability to guide highly-opinionated teams in making sound tradeoffs and prioritization decisions is critical. - Experience managing engineering teams, including recruiting, growing, and retaining high-caliber talent. - 8+ years of engineering experience, with at least 3 of those years as an engineering manager.", "summaryDescription" : "Engineering Manager (API Platform) at Perplexity. Skills: API Platform, Distributed systems, AI infrastructure. Provide technical leadership. Provide team leadership", "createdAt" : "2026-06-14T20:12:21.109", "lastUpdated" : "2026-06-16T04:26:43.015", "ingestTimestamp" : "2026-06-14T20:12:21.109", "mongoId" : "6a2c8cfe74d8ee00a0977dde", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 300000, "salaryAnnualMax" : 405000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Schema evolution", "Versioning", "Idempotency", "Authentication patterns", "Rate limiting", "Performance tuning", "Latency tuning", "Model orchestration", "Technical tradeoffs", "Leadership", "API Platform", "Distributed systems", "AI infrastructure", "Technical leadership", "Team leadership", "Performance optimization", "Agent orchestration", "Developer experience", "Agent experience", "Technical strategy", "Organizational skills", "Prioritization decisions", "Frontier intelligence", "Exabyte-scale knowledge indexes", "Codegen-first agent runtimes", "AI systems", "Retrieval", "Orchestration", "API development", "High-traffic API design", "Modern AI APIs" ], "skillCount" : 31, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 789.8626, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cdb3074d8ee00a0a4f3bd", "title" : "Engineering Manager, Reliability Platform", "company" : "DoorDash", "industry" : "Technology", "salary" : { "min" : 245000.0, "max" : 365000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Reliability Platform in San Francisco, United States, adjusted for industry and company size." }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T05:20:34.718", "fingerprint" : "ed3954b0a38fb2f85cedb7cbed1e39b9f747952d195181d287d41d8cd13d76d9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/doordashusa/jobs/8003929", "externalId" : "8003929", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "experienceLevel" : "Manager", "rawDescription" : "About the Team The Reliability Platform role is a key pillar of DoorDash’s Production Lifecycle team, alongside Observability and Deploy Platform. This group’s mandate is to enable users and agents to reason about the health of our services, facilitate change control safety, and provide the means to rapidly address any unexpected state. Ownership is fundamental in DoorDash culture, and all teams own what they build. We are not here to operate services on others’ behalf, but to provide tools that enable their success and ensure a consistently high level of quality for everything we do. We approach challenges with the pragmatic perspective of an SRE, and deliver solutions with the mindset of a SWE who detests toil and repetitive tasks. We use software and agents to “keep the lights on” and focus our energy on innovation that will level up the entire organization. This mission falls into three main categories. Service Health – Providing SLO frameworks, analytics tools, and AI Agent enablement to extract high quality insights from our telemetry to pinpoint faults, or highlight deficiencies Change Orchestration – Provide self-service provisioning orchestration, evolving from UI to Agent-driven to allow our developers to safely affect production from their IDE Incident Management – Define and deliver tools/processes/policies leveraged by our peers to quickly understand and recover from any unexpected issues in the environment This mandate implies a broad contribution across many aspects of the infrastructure, and demands equal parts software development and systems integration. Our priorities are always informed by an obsession to level up over 4,000 internal customers/peers, and obfuscate infrastructure complexity so they can focus on making the DoorDash product itself amazing! About the Role As a Software Engineer on the Reliability Platform team, you’ll help design, build, and operate services and infrastructure that deliver on the team’s broad mandate described above. This team has a unique opportunity for breadth, often in collaboration with expert peers across the Infrastructure and Product teams. Depending on need and interest, you may be working on mission-critical back-end services or pipelines, complex orchestration workflows, self-service UI, or AI Agent continuous improvements. We have fully embraced the use of AI tools in everything we do, and believe in the incredible potential this provides while remaining pragmatic enough to ensure the critical infrastructure we maintain cannot be compromised. Our goal is to deliver innovative next generation capabilities, as well as make data in our custody available to others pursuing the same. A few examples of efforts the team has owned in recent years: Delivering framework to capture/alert/report on SLO quality across tens of thousands of endpoints ensuring all teams are accountable for the quality of their delivered services Replacement of our escalation management tools including alignment with our internal Asset/Team Catalog to allow automated alert routing and cross-brand alignment Delivery of MCP back-end for Reliability Platform data/tools, as well as enabling the same for peer teams across the Core Infrastructure organization Design and delivered orchestration tools to enable self-service provisioning of critical infrastructure (Kafka topics, Databases, CPU/GPU Pools, Service Scaffolding, etc) PoC for internal SRE AI Agentic tooling leveraging internal MCPs and domain specific profiles to facilitate troubleshooting and Q your experience will support finding the right risk balance Be Custom Obsessed: We want to learn from our customers to ensure we are solving the right challenges, and also share our perspective to influence in areas of expertise Automate Everything: Well… not everything… but if your first instinct is to ask how this toil could be automated or better yet avoided then you’re on the right team Shape the Future of Operations: Experiment with agentic, AI-assisted workflows that can propose, validate, and safely execute production changes — moving DoorDash toward proactive, self-healing systems in step with industry first movers. We’re excited about you because you have… Leading Teams: You have 5+ years leading teams of high calibre Engineers, and providing structure and rituals that enable the team to thrive Proven Experience: You have 5+ years of experience in an infrastructure, platform, or backend engineering role, showing you can deliver and maintain complex systems through a team or as an individual contributor. Platform Mindset: You think in terms of products/platforms/customers while designing systems that other engineers depend on every day. Influence: You are comfortable influencing others via conversations, presentations, demonstrations, and policies. Consistency: Your influence and leadership is seeking an outcome that will become the new best practice, to be applied consistently across the organization. Cloud/Infra Fundamentals: You’re comfortable broadly across the infra discussing topics related to AWS primitives, security best practices, containerization, and Infrastructure as Code. SRE Experience: You understand concepts like SLOs, error budgets, and incident response though this is a platform development team, not an SRE/oncall team. AI Alignement: You embrace the use of AI tools to be a more productive Engineering Manager, and instill the same mindset in your team. Curiosity About the Future: You’re excited about automation and agentic, AI-assisted operations and want to help shape how engineers interact with production systems. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e. g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e. g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e. g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $193,800—$285,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.", "summaryDescription" : "Engineering Manager, Reliability Platform at DoorDash", "postedDate" : "2026-06-14T19:31:54.007", "createdAt" : "2026-06-14T19:31:54.007", "lastUpdated" : "2026-06-16T05:20:34.718", "ingestTimestamp" : "2026-06-14T19:31:54.007", "mongoId" : "6a2cdb3074d8ee00a0a4f3bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 245000, "salaryAnnualMax" : 365000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 781.51794, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306b59f292fd229cfd01db", "title" : "IT Risk Manager", "company" : "KPMG Nederland", "industry" : "Accounting", "salary" : { "min" : 4165.0, "max" : 6845.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Amstelveen, NH, Netherlands", "locations" : [ "Amstelveen", "NH", "Netherlands" ], "timestamp" : "2026-06-16T11:52:32.829", "fingerprint" : "0b35df6f013c6a20d85d40be6d33993640c4fd0e3c545d7ab72a7a3da56f7ffc", "source" : "smartrecruiters", "language" : "nl", "applyUrl" : "https://jobs.smartrecruiters.com/KPMGNederland/744000132216461-it-risk-manager", "externalId" : "744000132216461", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amstelveen", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2862177,4.8526493" } ], "locationText" : "Amstelveen, North Holland, Netherlands", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "GRC", "professionalSkills" : [ "Risk management", "Process improvement", "Stakeholder advising", "Risk analysis", "Process structuring", "Risk mitigation" ], "hardSkillsList" : [ "IT controls", "Risk assessment", "Control testing", "Reporting findings" ], "hardSkills" : [ { "name" : "IT controls", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Control testing", "level" : "intermediate" }, { "name" : "Reporting findings", "level" : "intermediate" } ], "majorSkills" : "IT risk management, GRC platform, Stakeholder management", "majorSkillsList" : [ "IT risk management", "GRC platform", "Stakeholder management" ], "coreResponsibilities" : "Harmonize IT-riskmanagementprocesses, Implement Sofy GRC, Advise stakeholders, Ensure risk insight, Train colleagues, Monitor IT-riskmanagementactivities, Make risks visible, Structure projects, Mitigate risks, Report risk outcomes", "teamCollaboration" : "Colleagues from diverse teams; Diverse knowledge levels", "domainKnowledge" : "Information security policy; IT controls framework", "domainList" : [ "information-security-policy", "it-controls-framework" ], "domainSpecificKnowledge" : [ "Information security policy", "IT controls framework" ], "toolProficiency" : [ "Sofy GRC" ], "communicationSkills" : "Convincing communication", "continuousLearning" : "Training and education", "qualificationsBasic" : "Five years IT-riskmanagementprocesses, Relevant Hbo/WO education, Communicates in Dutch and English", "qualificationsPreferred" : "Affinity with generative AI", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "* Je verbindt en harmoniseert bestaande IT‑riskmanagementprocessen, zodat één logisch, samenhangend en effectief geheel ontstaat * Je zet Sofy GRC neer als hét centrale platform voor IT controls en risicobeheersing, zodat processen strak en aantoonbaar in de tooling zijn geborgd * Je adviseert stakeholders op alle niveaus, brengt hen in beweging en creëert draagvlak voor noodzakelijke verbeteringen * Je zorgt voor scherp inzicht in risico’s, voortgang en openstaande acties en maakt de impact helder en bestuurbaar voor de organisatie * Je traint en begeleidt collega’s in het gebruik van Sofy GRC, zodat zij zelfstandig en consistent volgens de KPMG‑standaard kunnen werken * Je bewaakt het integrale overzicht over alle IT‑riskmanagementactiviteiten en ziet snel waar risico’s, afhankelijkheden of gaten ontstaan Het Security Office (RM/SO) is een onderdeel van Risk Management. Het RM/SO bereidt informatiebeveiligingsbeleid voor, beoordeelt de juiste implementatie van het beleid in KPMG-services, producten en processen en adviseert Assurance, Advisory en Central Services bij de juiste uitvoering van het beleid en bij informatiebeveiliging. RM/SO voert daarom risicoanalyses uit om een goed beeld te vormen over de risico’s en welke maatregelen genomen moeten worden om die risico’s binnen de risicobereidheid te houden. Als IT Risk Manager speel je een sleutelrol in het versterken van KPMG’s informatiebeveiliging door risico’s inzichtelijk te maken, processen te structureren en collega’s te begeleiden in Sofy GRC. Je onderhoudt het IT-controls framework dat in Sofy GRC gekoppeld is aan de IT-risico’s, waardoor er een actueel inzicht is in de IT risico’s voor KPMG. Je structureert projecten en operationele acties die risico’s mitigeren en koppelt deze logisch aan de onderliggende risico’s. Hierdoor ontstaat een helder inzicht in voortgang, prioriteiten en benodigde bijsturing. De uitkomsten van risicoanalyses en verbetertrajecten rapporteer je overtuigend aan verschillende niveaus binnen de organisatie. Je werkt intensief samen met collega’s uit diverse teams en met uiteenlopende kennisniveaus. Jij doorgrondt snel wat er nodig is, maakt complexe materie begrijpelijk en zorgt ervoor dat iedereen in beweging komt richting hetzelfde doel. Het overbrengen van urgentie, creëren van draagvlak en motiveren van collega’s is een essentieel onderdeel van jouw kracht. ## Qualifications * Je hebt vijf jaar bewezen ervaring met het opzetten, beheren en uitvoeren van IT‑riskmanagementprocessen * Je kunt procesmatige IT‑controls effectief inrichten, beoordelen en continue verbeteren * Je bent sterk in het testen van IT‑controls, het analyseren van resultaten en het helder rapporteren van bevindingen * Je communiceert overtuigend in zowel Nederlands en Engels en weet vanuit jouw expertise bruggen te slaan naar collega’s in andere vakgebieden * Je behoudt moeiteloos het overzicht over alle IT‑riskmanagement- en IT‑control processen en ziet snel waar samenhang ontbreekt * Je beschikt over een relevante afgeronde Hbo‑ of WO‑opleiding, zoals Riskmanagement, Cybersecurity, Cybercrime of een vergelijkbaar vakgebied * Je hebt affiniteit met (generatieve) AI en bent gemotiveerd om deze technologie actief toe te passen in je dagelijkse werk ## Additional Information * Brutomaandsalaris tussen € 4.165,- en € 6.845,- afhankelijk van je werkervaring, variabele prestatie beloning, een vaste onkostenvergoeding en een vaste thuiswerkvergoeding per gewerkte dag. * 30 vakantiedagen (op fulltime basis) en de mogelijkheid om meer dagen te kopen of je vakantiedagen te verkopen. * Bij KPMG werken we hybride, dus een combinatie van zowel thuis als op kantoor. * Een volledig ingerichte thuiswerkplek. * Vergoeding van je reiskosten met een NS business kaart of reiskostenvergoeding. * Een laptop en iPhone. * Een uitgebreid aanbod van trainingen en opleidingen die bijdragen aan jouw professionele en persoonlijke ontwikkeling. * Diversiteitsnetwerken op het gebied van pride, gender, ability, cultural diversity en generations die regelmatig verschillende activiteiten organiseren om verschil te vieren! * Aandacht voor vitaliteit! Sporten op het kantoor in Amstelveen of korting op een sportschool bij jou in de buurt én toegang tot coaching, gezondheids- en vitaliteitprogramma’s. * ‘Together’ is één van onze kernwaarden. Je kunt dus rekenen op verschillende sociale activiteiten zoals teamuitjes, borrels en evenementen samen met je collega’s.", "summaryDescription" : "IT Risk Manager at KPMG Nederland. Skills: IT risk management, GRC platform, Stakeholder management. Harmonize IT-riskmanagementprocesses. Implement Sofy GRC", "postedDate" : "2026-06-15T14:26:06.000", "createdAt" : "2026-06-15T23:58:00.897", "lastUpdated" : "2026-06-16T11:52:32.829", "ingestTimestamp" : "2026-06-15T23:58:00.897", "mongoId" : "6a306b59f292fd229cfd01db", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "IT controls", "Risk assessment", "Control testing", "Reporting findings", "IT risk management", "GRC platform", "Stakeholder management", "Risk management", "Process improvement", "Stakeholder advising", "Risk analysis", "Process structuring", "Risk mitigation", "Information security policy", "IT controls framework", "Sofy GRC" ], "skillCount" : 16, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 778.74207, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3050eaf292fd229cef6f37", "title" : "General Manager - Engineering, Group Platform", "company" : "PEXA", "industry" : "Architecture, Engineering and Platforms", "salary" : { "min" : 250000.0, "max" : 400000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive General Manager - Engineering in the Technology industry in Melbourne, Australia, adjusted for company size and seniority." }, "location" : "Melbourne", "locations" : [ "Melbourne" ], "timestamp" : "2026-06-16T11:38:21.929", "fingerprint" : "1a428687a74ec5b32131820b60bee75463d72a0266d54764c533ea85daf241b6", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/pexa/80f1e4b3-63e5-4eb3-a126-aaaca1c51222/apply", "externalId" : "80f1e4b3-63e5-4eb3-a126-aaaca1c51222", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "experienceLevel" : "Manager", "technicalSkills" : "Cloud, AI-enabled software development", "professionalSkills" : [ "Platform strategy", "Infrastructure strategy", "Engineering leadership", "Developer experience", "Productivity tooling", "Platform adoption", "Operational excellence", "Resilience engineering", "Vendor management", "Technology investment" ], "hardSkillsList" : [ "Platform engineering", "Cloud optimization" ], "softSkillsList" : [ "Leadership", "Influence" ], "hardSkills" : [ { "name" : "Platform engineering", "level" : "intermediate" }, { "name" : "Cloud optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Influence" } ], "majorSkills" : "Platform strategy, Engineering leadership, Developer experience", "majorSkillsList" : [ "Platform strategy", "Engineering leadership", "Developer experience" ], "coreResponsibilities" : "Review platform performance metrics, Review platform reliability metrics, Meet with engineering leaders, Identify opportunities to improve developer experience, Set priorities for platform services, Set priorities for infrastructure, Set priorities for engineering standards, Lead and inspire engineering leaders, Create an environment where people thrive, Champion modern engineering practices, Champion observability, Champion resilience, Champion automation, Collaborate with external partners, Collaborate with vendors, Influence technology decisions, Stay ahead of emerging trends, Create platforms, Create tools, Create engineering experiences, Set the vision for platforms, Set the strategy for platforms, Set the vision for developer experience, Set the strategy for developer experience, Set the vision for core infrastructure, Set the strategy for core infrastructure, Ensure technology foundations remain secure, Ensure technology foundations remain scalable, Ensure technology foundations remain reliable, Ensure technology foundations remain easy to use, Bring a product mindset to platform engineering, Build services that improve productivity, Build services that improve reliability, Build services that improve innovation, Improve adoption of engineering standards, Improve adoption of platform capabilities, Enhance platform reliability, Enhance platform resilience, Enhance platform observability, Deliver improvements to developer productivity, Drive cloud optimisation, Drive platform efficiency", "teamCollaboration" : "Engineering teams; Senior stakeholders; Engineering leaders; External partners; Global team; Leadership team", "domainKnowledge" : "Cloud-native platforms; Platform engineering; AI-enabled software development", "domainList" : [ "cloud-native-platforms", "platform-engineering", "ai-enabled-software-development" ], "domainSpecificKnowledge" : [ "Cloud-native platforms", "Platform engineering", "AI-enabled software development" ], "continuousLearning" : "Upskill with PEXA Academy", "innovationCreativity" : "Innovate; Innovating", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Establish clear platform strategy; Improve adoption of engineering standards; Improve adoption of platform capabilities; Enhance platform reliability; Enhance platform resilience; Enhance platform observability; Deliver improvements to developer productivity; Build highly engaged leadership team; Foster culture of collaboration; Foster culture of innovation; Foster culture of continuous improvement; Drive cloud optimisation; Drive platform efficiency; Maintain service quality; Maintain scalability", "qualificationsBasic" : "Platform and infrastructure strategy, Engineering leadership and influence, Developer experience, productivity tooling, Operational excellence, observability, resilience, Commercial and vendor management, Partnering on new approaches and tools", "qualificationsPreferred" : "Cloud-native platforms, Large-scale engineering environments, Agentic software engineering", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life As the General Manager, Engineering – Group Software Platform, you'll shape the foundations that enable engineering teams across PEXA to do their best work. Your days will be varied, strategic and hands-on. You might start by reviewing platform performance and reliability metrics, then meet with engineering leaders to understand where teams are experiencing friction and identify opportunities to improve developer experience. You'll work closely with senior stakeholders to set priorities for platform services, infrastructure and engineering standards, ensuring they support our products today and scale for tomorrow. You'll lead and inspire a high-performing team of engineering leaders, creating an environment where people can thrive, innovate and grow. You'll champion modern engineering practices, observability, resilience and automation, while balancing performance, reliability and cost outcomes. You'll also collaborate with external partners and vendors, influence technology decisions across the organisation, and stay ahead of emerging trends in cloud, platform engineering and AI-enabled software development. Most importantly, you'll help create the platforms, tools and engineering experiences that allow teams across Australia, New Zealand and the UK to deliver better outcomes for our customers. About the role: The General Manager, Engineering – Group Software Platform is responsible for setting the vision and strategy for PEXA's shared platforms, developer experience and core infrastructure. This role ensures the technology foundations that underpin our products remain secure, scalable, reliable and easy for engineers to use. Leading a global team of engineering leaders and specialists, you'll bring a product mindset to platform engineering—treating internal engineering teams as customers and building services that improve productivity, reliability and innovation across the business. Key capabilities for success: Platform and infrastructure strategy, including cloud-native platforms and large-scale engineering environments Engineering leadership and influence, with the ability to align teams around shared standards and outcomes Developer experience, productivity tooling and platform adoption at scale Operational excellence, observability and resilience engineering Commercial and vendor management, including strategic partnerships and technology investment decisions Experience partnering with teams on developing new approaches and tools to support agentic software engineering What success looks like (6–12 months): Establishing a clear platform strategy aligned to PEXA's business and technology priorities Improving adoption of engineering standards and platform capabilities through measurable outcomes Enhancing platform reliability, resilience and observability across critical services Delivering improvements to developer productivity through tooling, automation and simplified engineering pathways Building a highly engaged leadership team and fostering a strong culture of collaboration, innovation and continuous improvement Driving cloud optimisation and platform efficiency while maintaining service quality and scalability Application close date: Friday, 26 June ## Additional Information A career at PEXA starts with you! If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential. Why join us • Quarterly wellness days to recharge • Four weeks workcation per year - work from an approved country • Take the opportunity to purchase up to four weeks additional annual leave per year • Learn from the best and upskill with PEXA Academy and grow your career Our commitment to our people and a better future At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community. We're a proud Circle Back Initiative Employer and commit to responding to every applicant. Stay Connected A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.", "summaryDescription" : "General Manager - Engineering, Group Platform at PEXA. Skills: Platform strategy, Engineering leadership, Developer experience. Review platform performance metrics. Review platform reliability metrics", "postedDate" : "2026-06-15T06:57:13.360", "createdAt" : "2026-06-15T06:57:13.360", "lastUpdated" : "2026-06-16T11:38:21.929", "ingestTimestamp" : "2026-06-16T03:20:28.197", "mongoId" : "6a3050eaf292fd229cef6f37", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Platform engineering", "Cloud optimization", "Leadership", "Influence", "Platform strategy", "Engineering leadership", "Developer experience", "Infrastructure strategy", "Productivity tooling", "Platform adoption", "Operational excellence", "Resilience engineering", "Vendor management", "Technology investment", "Cloud-native platforms", "AI-enabled software development" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "_score" : 768.3347, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2dafb874d8ee00a0c82ed6", "title" : "AVP, IT Service Management", "company" : "Singapore's longest established bank", "industry" : "Banking", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Service Management roles in Hong Kong, adjusted for VP seniority in the banking industry." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "certifications" : [ "ITIL Foundation", "ITIL Expert", "ITIL Managing Professional", "PMP" ], "timestamp" : "2026-06-16T00:44:39.789", "fingerprint" : "0957c4a205948d3e6002fff91fad227de98727cb9b90de24a1b9ed00522027e4", "source" : "workday", "language" : "en", "applyUrl" : "https://ocbc.wd102.myworkdayjobs.com/External/job/OCBC-Hong-Kong/AVP---IT-Service-Management_JR00007888-1", "externalId" : "JR00007888", "industryFunction" : { }, "locationPoint" : "22.3193,114.1694", "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Service delivery management", "Project management" ], "hardSkillsList" : [ "ITIL frameworks", "Incident management", "Problem management", "Change management", "Service Level Management" ], "hardSkills" : [ { "name" : "ITIL frameworks", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Service Level Management", "level" : "intermediate" } ], "majorSkills" : "IT Service Management, Process management, Stakeholder collaboration, Performance management", "majorSkillsList" : [ "IT Service Management", "Process management", "Stakeholder collaboration", "Performance management" ], "coreResponsibilities" : "Oversee ITSM process design, Oversee ITSM process implementation, Oversee ITSM process continuous improvement, Ensure consistent delivery of high-quality IT services, Lead cross-functional teams, Collaborate with key stakeholders, Ensure alignment with ITIL best practices, Develop ITSM strategies, Execute ITSM strategies, Manage ITSM process documentation, Implement core ITSM processes, Partner with IT teams, Partner with business units, Partner with external vendors, Drive alignment, Optimize service outcomes, Establish KPIs, Monitor KPIs, Evaluate service performance, Identify opportunities for continuous improvement, Act as escalation point for complex incidents, Act as escalation point for service issues, Ensure timely resolution, Ensure clear communication, Provide guidance on ITSM processes, Provide training on ITSM processes, Provide support on ITSM processes, Provide guidance on ITSM tools, Provide training on ITSM tools, Provide support on ITSM tools, Provide guidance on industry best practices, Provide training on industry best practices, Provide support on industry best practices, Ensure ITSM processes adhere to regulatory requirements, Ensure ITSM processes adhere to internal governance standards", "teamCollaboration" : "Cross-functional teams; Key stakeholders; IT teams; Business units; External vendors", "projectManagementSkills" : [ "Project management", "ITIL" ], "domainKnowledge" : "Banking industry; ITIL frameworks", "domainList" : [ "banking-industry", "itil-frameworks" ], "domainSpecificKnowledge" : [ "Banking industry", "ITIL frameworks" ], "documentationSkills" : "Process documentation", "continuousLearning" : "Professional development opportunities; Learning opportunities", "specialRequirements" : "Data center relocation experience", "outcomesObjectives" : "Ensure efficient service delivery; Ensure effective service delivery; Optimize service outcomes; Evaluate service performance; Identify opportunities for improvement", "qualificationsBasic" : "15 years of IT experience, ITIL frameworks expertise, IT service delivery management expertise, Project management experience in data center relocation, ITIL certification or working knowledge of Incident, Problem, and Change Management, Solid IT management experience within the banking industry", "qualificationsPreferred" : "Experience in data center operations, Experience in workplace technology, ITIL Expert or ITIL Managing Professional preferred, PMP certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # **Job Summary** * Oversee the design, implementation, and continuous improvement of IT Service Management (ITSM) processes to ensure consistent delivery of high-quality IT services * Lead cross-functional teams, collaborate with key stakeholders, and ensure alignment with ITIL best practices **Key Responsibilities** **Service Management Strategy** * Develop and execute ITSM strategies aligned with organizational objectives to ensure efficient and effective service delivery **Process Management** * Manage the design, documentation, and implementation of core ITSM processes, including Incident, Problem, Change, and Service Level Management **Stakeholder Collaboration** * Partner closely with IT teams, business units, and external vendors to drive alignment and optimize service outcomes **Performance Management** * Establish and monitor key performance indicators (KPIs) to evaluate service performance and identify opportunities for continuous improvement **Issue Escalation & Resolution** * Act as an escalation point for complex incidents and service issues, ensuring timely resolution and clear communication **Training & Enablement** * Provide guidance, training, and support to teams on ITSM processes, tools, and industry best practices **Compliance & Governance** * Ensure ITSM processes adhere to regulatory requirements and internal governance standards **Requirements** * Minimum of 15 years of IT experience * Demonstrated expertise in ITIL frameworks and IT service delivery management * Proven project management experience in data center relocation * ITIL certification or strong working knowledge of Incident, Problem, and Change Management * Solid IT management experience within the banking industry * Preferred: Experience in data center operations or workplace technology * ITIL (Information Technology Infrastructure Library) Foundation or higher (ITIL Expert/ITIL Managing Professional preferred) * PMP (Project Management Professional) # # # **What we offer:** Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.", "summaryDescription" : "AVP, IT Service Management at Singapore's longest established bank. Skills: IT Service Management, Process management, Stakeholder collaboration, Performance management. Oversee ITSM process design. Oversee ITSM process implementation", "postedDate" : "2026-06-12T19:28:03.824", "createdAt" : "2026-06-14T19:28:03.819", "lastUpdated" : "2026-06-16T00:44:39.789", "ingestTimestamp" : "2026-06-14T19:28:03.819", "mongoId" : "6a2dafb874d8ee00a0c82ed6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://ocbc.wd102.myworkdayjobs.com/External/job/OCBC-Hong-Kong/AVP---IT-Service-Management_JR00007888-1", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ITIL frameworks", "Incident management", "Problem management", "Change management", "Service Level Management", "IT Service Management", "Process management", "Stakeholder collaboration", "Performance management", "Service delivery management", "Project management", "ITIL", "Banking industry", "ITIL Foundation", "ITIL Expert", "ITIL Managing Professional", "PMP" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 1.0, "_score" : 732.68176, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca58f74d8ee00a09b7151", "title" : "Senior Manager, Engineering - Observability Platform", "company" : "Smartsheet", "industry" : "SaaS", "salary" : { "min" : 205000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T04:21:23.690", "fingerprint" : "099e83e5bcfe33e7e43ce143089ab3c4aa31975fa8b515a2a54ae8f7e53b5a84", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/smartsheet/jobs/8003557", "externalId" : "8003557", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Observability Platform team is seeking a Senior Manager of Engineering to build and lead a centralized platform capability that gives Smartsheet full-stack visibility into our most complex and consequential systems. This role owns the engineering strategy and execution for a dedicated platform consolidating multiple platforms, serving engineering teams across the company, including the Data & AI Platform, Commerce, and Infrastructure pillars. You will lead a team based with strategic ownership spanning metrics, distributed tracing, alerting, log analytics, SLO/SLA management, and AI/ML observability integrations tied to SmartAssist and our agentic AI workstreams on Amazon Bedrock and MLflow. This is a high-leverage, high-visibility role at the intersection of platform reliability and AI-native engineering. You Will: Team & Platform Leadership Lead a team of engineers focused on observability platform engineering, driving build-out of a unified observability stack used by all engineering teams at Smartsheet. Own and evolve the platform's technical roadmap, consolidating multiple tooling platforms, and AI observability tooling into a coherent, scalable capability. Define platform standards, contribute to architectural direction, and ensure the team operates with engineering rigor and strong operational habits. Build and scale the team, hiring senior engineers and establishing effective global practices across distributed stakeholders. Observability Engineering Lead design and delivery of centralized observability infrastructure covering metrics pipelines, distributed tracing, alerting frameworks, and log analytics across Smartsheet services. Drive SLO/SLA definition and tooling for platform-wide reliability visibility, partnering closely with infrastructure, platform engineering, and on-call teams. Own governance including instrumentation standards, cost optimization, and rollout of advanced capabilities such as APM, RUM, and custom dashboards. Lead architecture, scaling, and operational practices for log analytics across high-throughput production workloads. Establish shared observability libraries, agents, and SDKs that reduce instrumentation burden for application engineering teams. AI Observability Build and maintain AI/ML observability integrations in partnership with the AI Platform team. Partner with the Data & AI Platform team to integrate MLflow tracing, Inference Tables, and LLM-as-judge evaluation pipelines into the observability stack. Develop dashboards and alerting for agentic AI workloads, including latency, token consumption, error rates, and evaluation metric drift. Contribute to the AI governance and cost observability program, providing telemetry for model usage, cost attribution, and compliance reporting. Cross-Functional Partnership & Execution Serve as the primary engineering partner for platform consumers across Data & AI, Commerce, Infrastructure, and Security teams, ensuring observability needs are met across workstreams. Lead complex, cross-functional observability projects with high ambiguity, managing delivery risk, communicating clearly to senior stakeholders, and building alignment across teams. Partner with delivery partners to coordinate instrumentation across platform modernization and migration workstreams Contribute to quarterly and annual platform goals, reporting on key reliability and observability metrics to engineering leadership. Communicate platform status, risks, and roadmap progress to Engineering leadership and above audiences in a clear, executive-ready format. Operational Excellence Embed on-call culture and incident management discipline into the team, ensuring clear runbooks, fast MTTR, and post-incident learning loops. Drive cost governance for observability tooling, including spend optimization and efficient resource management. Champion AI-assisted engineering practices within the team, applying tooling and automation to reduce toil and accelerate delivery. You Have: Required 10+ years of software or platform engineering experience, with strong fundamentals in distributed systems, infrastructure, and backend services. 3 years of engineering management experience, including direct team building, performance management, and cross-functional delivery ownership. Deep hands-on expertise with observability tooling: Datadog (APM, metrics, logs, alerting), OpenSearch or Elasticsearch, distributed tracing (OpenTelemetry or equivalent), and SLO/SLA management at scale. Proven experience operating observability platforms for high-availability, high-throughput production environments. Experience building and scaling engineering teams in distributed or international focus Strong execution track record on complex, cross-functional infrastructure programs with high ambiguity. Clear, direct communication (written and verbal) with both technical and non-technical audiences, including leadership and executive stakeholders. Proactive risk identification and status communication without prompting. Experience managing vendors, external delivery partners, and third-party integrations in a platform context. Preferred Hands-on experience with AI/ML observability: MLflow tracing, LLM evaluation pipelines, or observability for agentic AI systems. Familiarity with Amazon Bedrock, ECS Fargate, or LangGraph-based multi-agent architectures. Experience with cloud cost governance and FinOps practices for observability tooling Exposure to data platform observability and data quality monitoring in a lakehouse context Experience establishing internal developer platforms, shared libraries, or platform-as-a-service offerings for application teams. Prior work in SaaS environments with enterprise compliance requirements (SOC 2, FedRAMP, HIPAA). Education & Eligibility CS, Engineering, or equivalent degree, or commensurate practical experience. Legally eligible to work in the U. S. on an ongoing basis Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U. S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $205,000—$275,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote", "summaryDescription" : "Senior Manager, Engineering - Observability Platform at Smartsheet", "postedDate" : "2026-06-14T19:20:23.146", "createdAt" : "2026-06-14T19:20:23.146", "lastUpdated" : "2026-06-16T04:21:23.690", "ingestTimestamp" : "2026-06-14T19:20:23.146", "mongoId" : "6a2ca58f74d8ee00a09b7151", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 205000, "salaryAnnualMax" : 275000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 728.9584, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca00774d8ee00a09a118d", "title" : "Engineering Manager, Search & Context Platform", "company" : "Notion", "industry" : "Engineering", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Search & Context Platform in San Francisco, United States, adjusted for industry and company size." }, "location" : "San Francisco, California", "locations" : [ "San Francisco, California" ], "timestamp" : "2026-06-16T06:21:41.347", "fingerprint" : "045785ace35f6bf4e8f493112e6125dd19e415e8f55324d0548c56a478ec6c19", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/notion/eb46a31c-a258-4b19-afe6-f2c65eaa2dcc/application", "externalId" : "eb46a31c-a258-4b19-afe6-f2c65eaa2dcc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion's Search & Context Platform is the substrate that powers how 100M+ users and, increasingly, Notion's agents find and reason over the right information. This team owns the search infrastructure and indexing systems powering lexical and semantic retrieval, the platform primitives for managing agent context and memories, and the scalability, performance, security, and enterprise capabilities that make all of it production-grade. Data growth is faster than ever, and the systems that power this need to rapidly evolve to support an order of magnitude growth—both in the volume of content we index and in the load that agents now place on the retrieval layer. As the Engineering Manager for this team, you'll lead a technically deep group of engineers building platform systems used by multiple product teams. Your most important customers are the Search & Context product team and the AI team (building agents on top of these primitives). You'll set the technical direction, product manage the platform scope on behalf of those customers, and make hard tradeoffs to move fast in service of product velocity — while keeping the platform sustainable, reliable, and secure. WHAT YOU'LL ACHIEVE: - Lead a high-performing platform team responsible for search infrastructure (lexical & semantic), indexing (including streaming & batch data pipelines), retrieval (lexical + semantic + hybrid), and the context/memory primitives that power Notion's agents. - Set a clear roadmap that balances foundational platform investments (latency, cost, reliability, scalability, freshness, completeness, security, enterprise readiness) with fast iteration on indexing new entities/features and building new context capabilities for agents. - Operate the platform with a high reliability bar: SLOs, deep observability, on-call health, early-warning signals, and prevention-first incident/post-mortem practices and drive measurable improvements to search and context quality, performance, and reliability for Notion's largest customers and o - Partner and build closely with the Search & Context product team, the AI team, and other consumers of the platform on the right interfaces, capabilities, and commitments. - Staying ahead of the needs of your customer teams by anticipating where the product is going, investing in capacity, capabilities, and primitives and making sure the platform accelerates product velocity. - Build and lead the team through hiring, coaching, feedback, growth, and creating an environment where strong technical ICs do their best work. - Contribute to Notion's broader engineering practices around platform design, reliability, on-call, and AI-era infrastructure. SKILLS YOU'LL NEED TO BRING: - 4+ years of experience leading engineering teams with a track record of shipping high-quality systems in a fast-paced environment. - A technically leaning management style—you stay close to the code and the design, can credibly debate architecture and tradeoffs with senior ICs, and raise the technical bar of your team. - Sufficient depth in search, retrieval, or large-scale data/indexing systems: lexical search (e.g. BM25), semantic search (embeddings, ANN/vector indexes), big data pipelines, hybrid retrieval, ranking, and the surrounding infrastructure. - Experience product managing a platform or infrastructure scope: continuous evaluation technical architecture, SLAs, and a roadmap on behalf of internal customer teams, and making prioritization calls when those customers want different things. - Strong systems judgment around scalability, performance, security, build vs buy and enterprise readiness—you've shipped systems that had to be fast, cheap, secure, and reliable at scale, not just functional. - A bias for making hard tradeoffs to unblock product velocity while protecting the long-term health of the platform; comfortable saying \"yes, with these constraints\" or \"no, here's the better path.\" - Experience working closely with product and AI teams as customers of a platform—you can speak both languages and translate between them. - High tolerance for ambiguity and rapid change; you enjoy operating in a space where both the product surface (agents, AI) and the underlying technology (retrieval, LLMs) are evolving quickly. NICE TO HAVES: - Experience building agentic or tool-using systems, or platforms that serve LLM-based products. - Familiarity with permissioned, multi-tenant enterprise data—ACL-aware indexing, retrieval, and audit. - Understanding of classic information retrieval metrics, ranking, or applied ML. - Has led teams through rapid scope and priority changes and evolving org boundaries. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $280,000 - $330,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.", "summaryDescription" : "Engineering Manager, Search & Context Platform at Notion", "createdAt" : "2026-06-14T20:17:14.216", "lastUpdated" : "2026-06-16T06:21:41.347", "ingestTimestamp" : "2026-06-14T20:17:14.216", "mongoId" : "6a2ca00774d8ee00a09a118d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 240000, "salaryAnnualMax" : 360000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 719.2987, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d4f3d74d8ee00a0b632bc", "title" : "Senior Engineering Manager, Platform Infrastructure Engineering", "company" : "Commure", "industry" : "Engineering", "salary" : { "min" : 220000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Mountain View, CA", "locations" : [ "Mountain View, CA", "San Francisco, CA", "Los Angeles, CA" ], "timestamp" : "2026-06-15T08:41:18.167", "fingerprint" : "3a571ad01b831dc12b4183c0c53c62c4939783c30b4cd805f020cc3fd5f26414", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Commure/9b256475-4f50-4038-b074-5af9ea136c2b/application", "externalId" : "9b256475-4f50-4038-b074-5af9ea136c2b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Cloud infrastructure, Infrastructure-as-Code, Observability stack, CI/CD, AWS, GCP, Azure, LLM", "professionalSkills" : [ "Platform strategy", "Roadmap ownership", "Architecture standards", "Developer experience", "Cloud security posture", "RBAC", "Secrets management", "Architecture reviews", "Operating leverage" ], "hardSkillsList" : [ "Cloud platforms", "Cloud-native architectures", "SLO-driven reliability" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Cloud platforms", "level" : "intermediate" }, { "name" : "Cloud-native architectures", "level" : "intermediate" }, { "name" : "SLO-driven reliability", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Platform engineering, Infrastructure management, Developer productivity", "majorSkillsList" : [ "Platform engineering", "Infrastructure management", "Developer productivity" ], "coreResponsibilities" : "Lead, coach, and grow PIE team, Hire and scale team, Own platform roadmap, Drive multi-cloud strategy, Define everything as IaC, Own observability stack, Establish SLO standards, Raise bar on developer experience, Embed cloud security posture, Serve as force multiplier, Run lightweight architecture reviews, Set conventions, Triage infrastructure requests", "teamCollaboration" : "Cross-functional stakeholders; Executive leadership; Product engineering teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "AI Operating System; Healthcare; EHR integration; Cloud-native architecture; HIPAA; SOC 2", "domainList" : [ "ai-operating-system", "healthcare", "ehr-integration", "cloud-native-architecture", "hipaa", "soc-2" ], "domainSpecificKnowledge" : [ "AI Operating System", "Healthcare", "EHR integration", "Cloud-native architecture", "HIPAA", "SOC 2" ], "toolProficiency" : [ "Infrastructure-as-Code" ], "communicationSkills" : "Present technical trade-offs", "qualificationsBasic" : "5+ years experience, Proven technical leadership, Excellent communication skills, Passion for healthcare innovation", "qualificationsPreferred" : "Leading multi-cloud environments, Data center/cloud migrations, Building platforms for LLM-powered products, AI-assisted engineering workflows, Highly regulated industries, Compliance and security, Scaling engineering teams", "remoteFriendly" : true, "rawDescription" : "At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. Healthcare remains one of the slowest industries to adopt new technology, lagging in automation, interoperability, and data-driven decision-making. Hospitals rely on massive administrative teams just to keep up with billing and compliance, while most small practices struggle with outdated tools, leading to cash flow issues and forcing many to sell to private equity groups just to stay afloat. Commure is here to change that. As Senior Engineering Manager, Platform Infrastructure Engineering (PIE), you'll lead the team that every other engineering team builds on. Our products support 250,000+ clinicians across hundreds of care sites, and the platform underneath them — traffic and networking, compute, datastores, Infrastructure-as-Code, observability, and developer experience — is yours to own and scale. This is the highest-leverage engineering leadership role in the company: when PIE ships, every product organization moves faster. If you're passionate about building platforms that multiply the output of an entire engineering organization, we'd love to talk. ABOUT THE ROLE PIE's mission is to build and maintain a secure, scalable, developer-friendly platform that empowers all engineering teams to move quickly and safely. The team is the horizontal foundation for all of Commure engineering — RCM, Air, and beyond — owning core infrastructure, developer experience, operational excellence, and the patterns and guardrails that keep a fast-moving organization safe. The scope is the entire platform stack: traffic and networking, compute orchestration, datastores, multi-cloud infrastructure (AWS, GCP, Azure) including active data center migrations, Infrastructure-as-Code, the full observability stack (logging, metrics, tracing, alerting, on-call), and the developer experience from laptop to production — CI/CD, release workflows, and tooling. You'll lead a small, senior, high-leverage team and grow it deliberately. That means staying close to the technology, making architectural calls alongside your engineers, and hiring exceptional people as the platform's surface area expands. You'll also shape how we build in the AI era — evolving our platform to power LLM-driven products and AI-assisted engineering workflows across the company. WHAT YOU'LL DO - Lead, coach, and grow the PIE team — a compact, senior group where your technical judgment and hands-on leadership directly shape outcomes. Hire and scale the team as platform scope grows. - Own the platform roadmap across all pillars: cloud infrastructure, site reliability engineering, developer experience, intra-service security, and architecture standards. - Drive our multi-cloud strategy (AWS, GCP, Azure) and data center migrations, with everything defined as Infrastructure-as-Code. - Own the observability stack end to end — monitoring, alerting, tracing, on-call, and incident response — and establish SLO-driven reliability standards for service health across engineering. - Raise the bar on developer experience: golden-path tooling, CI/CD pipelines, local development, and release workflows that make the right way the easy way. - Partner with Security to embed cloud security posture management, RBAC, secrets management, and secure-by-default patterns into how every team builds. - Serve as a force multiplier for product engineering — run lightweight architecture reviews, set conventions that create operating leverage, and triage cross-team infrastructure requests with urgency and rigor. - Position the platform for the AI era — infrastructure for LLM-powered products and AI-accelerated development across the engineering org. - Foster a strong culture of ownership, curiosity, and collaboration. WHAT YOU HAVE REQUIRED - 8-10+ years of experience developing software, with deep hands-on background in infrastructure, platform, or site reliability engineering. - 5+ years of experience leading engineering teams, including hiring, coaching, performance management, and growing senior engineers. - Hands-on expertise across the platform stack: networking and traffic management, compute orchestration (Kubernetes), datastores, Infrastructure-as-Code (Terraform, Pulumi, or similar), and observability tooling. - Expertise with modern cloud platforms (AWS, GCP, and/or Azure) and cloud-native architectures at scale. - A track record of running platform teams as force multipliers — measured by the velocity, reliability, and adoption they create for other teams, not just the systems they ship. - Proven technical leadership: you make architectural and strategic decisions that shape how an entire organization builds and deploys software, and you stay close enough to the code to make them well. - Excellent communication skills, with the ability to influence cross-functional stakeholders and present technical trade-offs to executive leadership. - A passion for healthcare innovation and making a meaningful impact on patient care. PREFERRED - Experience leading multi-cloud environments and data center/cloud migrations. - Experience building platforms for LLM-powered products or AI-assisted engineering workflows. - Experience in highly regulated industries (e.g., healthcare, finance) with a focus on compliance and security (HIPAA, SOC 2). - Experience scaling engineering teams in high-growth environments. If you're excited about building the platform that powers the future of healthcare — and leading the team every other engineer depends on — we'd love to hear from you! Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com http://getathelas.com, @commure.com http://commure.com or @augmedix.com http://augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.", "summaryDescription" : "Senior Engineering Manager, Platform Infrastructure Engineering at Commure. Skills: Platform engineering, Infrastructure management, Developer productivity. Lead, coach, and grow PIE team. Hire and scale team", "createdAt" : "2026-06-14T07:55:51.161", "lastUpdated" : "2026-06-15T08:41:18.167", "ingestTimestamp" : "2026-06-14T07:55:51.161", "mongoId" : "6a2d4f3d74d8ee00a0b632bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 275000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Cloud platforms", "Cloud-native architectures", "SLO-driven reliability", "Leadership", "Mentoring", "Platform engineering", "Infrastructure management", "Developer productivity", "Platform strategy", "Roadmap ownership", "Architecture standards", "Developer experience", "Cloud security posture", "RBAC", "Secrets management", "Architecture reviews", "Operating leverage", "Roadmap planning", "AI Operating System", "Healthcare", "EHR integration", "Cloud-native architecture", "HIPAA", "SOC 2", "Infrastructure-as-Code" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 718.0054, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c94e874d8ee00a098bdf4", "title" : "Engineering Manager – Payments Platform", "company" : "Getnet", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an Engineering Manager in the FinTech industry in Brazil, adjusted for manager-level seniority and full-time onsite employment." }, "location" : "Getnet T&O Brazil", "locations" : [ "Getnet T&O Brazil" ], "timestamp" : "2026-06-15T07:57:47.280", "fingerprint" : "e081c61dafd4bc66555c954824095a25671413fffc8994eb3735b478202dcc4b", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://job-boards.eu.greenhouse.io/getnet/jobs/4818708101", "externalId" : "4818708101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Brazil", "continent" : "sa", "workMode" : "onsite" } ], "locationText" : "Brazil", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Oracle, Data Lake, Azure, AWS, Functions, Service Bus, API Management, APIs, Microsserviços, Telemetria", "professionalSkills" : [ "Gestão de times", "Gestão de prioridades", "Gestão de incidentes", "Gestão de orçamento", "Gestão de pessoas", "Planejamento estratégico", "Tomada de decisão" ], "hardSkillsList" : [ "Consultas Oracle", "Tuning Oracle", "Modelagem Oracle", "Queries complexas", "Automação", "Testes automatizados", "CI/CD", "Pipelines de dados", "Pipelines de aplicações", "Fluxo de pagamentos", "Liquidação", "UR", "Gravames", "Processos de adquirência" ], "softSkillsList" : [ "Liderança", "Colaboração", "Entrega" ], "hardSkills" : [ { "name" : "Consultas Oracle", "level" : "intermediate" }, { "name" : "Tuning Oracle", "level" : "intermediate" }, { "name" : "Modelagem Oracle", "level" : "intermediate" }, { "name" : "Queries complexas", "level" : "intermediate" }, { "name" : "Automação", "level" : "intermediate" }, { "name" : "Testes automatizados", "level" : "intermediate" }, { "name" : "CI/CD", "level" : "intermediate" }, { "name" : "Pipelines de dados", "level" : "intermediate" }, { "name" : "Pipelines de aplicações", "level" : "intermediate" }, { "name" : "Fluxo de pagamentos", "level" : "intermediate" }, { "name" : "Liquidação", "level" : "intermediate" }, { "name" : "UR", "level" : "intermediate" }, { "name" : "Gravames", "level" : "intermediate" }, { "name" : "Processos de adquirência", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Liderança" }, { "name" : "Colaboração" }, { "name" : "Entrega" } ], "majorSkills" : "Gestão de Engenharia, Pagamentos, Adquirência, Plataforma", "majorSkillsList" : [ "Gestão de Engenharia", "Pagamentos", "Adquirência", "Plataforma" ], "coreResponsibilities" : "Liderar três squads de Engenharia, Garantir confiabilidade, Garantir performance, Garantir evolução tecnológica, Garantir escalabilidade, Construir soluções robustas, Desenvolver pessoas, Garantir clima seguro, Atuar como facilitador, Gerenciar prioridades, Orquestrar planos de ação, Trabalhar conjunto com times, Apoiar decisões arquiteturais, Incentivar padrões modernos, Definir soluções globais, Atuar próximo a POs, Entender profundamente fluxo de pagamentos", "teamCollaboration" : "Entre Produto, Tecnologia, Operações; Entre Segurança e Compliance; Com times de Arquitetura; Com times de Infraestrutura; Próximo a POs, UX; Próximo a Product Managers", "projectManagementSkills" : [ "Ritos ágeis", "Modelo de squads" ], "domainKnowledge" : "Pagamentos; Adquirência; Fluxo de autorização; Captura; Liquidação; Conciliação Transações TEF; Extrato financeiro; UR; Gravames; Cessões; Resolução 3952/264", "domainList" : [ "pagamentos", "adquirencia", "fluxo-de-autorizacao", "captura", "liquidacao", "conciliacao-transacoes-tef", "extrato-financeiro", "ur", "gravames", "cessoes", "resolucao-3952-264" ], "domainSpecificKnowledge" : [ "Pagamentos", "Adquirência", "Fluxo de autorização", "Captura", "Liquidação", "Conciliação Transações TEF", "Extrato financeiro", "UR", "Gravames", "Cessões", "Resolução 3952/264" ], "toolProficiency" : [ "Azure", "AWS", "Databricks", "LinkedIn Learning", "O'Reilly" ], "continuousLearning" : "Aprender um novo idioma; LinkedIn Learning; O'Reilly", "problemSolvingSkills" : "Tomada de decisão técnica", "qualificationsBasic" : "Ensino superior completo, Conhecimento sólido banco de dados Oracle, Conhecimento profundo soluções de Data Lake, Experiência comprovada ambientes de nuvem, Vivência com Azure, Experiência com frontend/mobile, Conhecimento de integrações, APIs, mensageria, Capacidade comprovada de criar e desenvolver boas relações, Práticas de engenharia moderna, Gestão Alta resiliência, Planejamento, orçamento e gestão, Experiência estruturando squads, Capacidade de conduzir times sob pressão, Tomada de decisão técnica cenários ambíguos, Inglês fluente", "qualificationsPreferred" : "Espanhol avançado, Mercado de Pagamentos / Adquirência, Entendimento real de Fluxo de autorização, Entendimento real de captura, Entendimento real de liquidação, Entendimento real de Conciliação Transações TEF, Entendimento real de Extrato financeiro, Entendimento real de UR, gravame, cessões", "workSiteFlexibility" : "Flexible", "rawDescription" : "✨ Seu talento impulsiona o nosso futuro A Getnet é uma empresa global de tecnologia especializada em soluções de pagamento para o comércio. Fundada no Brasil e presente na América Latina e na Península Ibérica, apoiamos mais de 1,3 milhão de comerciantes com serviços completos — da maquininha ao e-commerce. Fazemos parte da PagoNxt, a fintech global do Grupo Santander, e atuamos como um hub de adquirência com forte presença em Espanha, Portugal, Brasil, México, Chile, Argentina e Uruguai. Nossa missão é clara: simplificar os pagamentos com inovação, segurança e escala, ajudando negócios de todos os tamanhos a crescer com agilidade. Oferecemos uma plataforma unificada que integra hardware, software, prevenção à fraude, adquirência, conciliação e serviços financeiros — tudo em um só ecossistema, para que nossos clientes possam focar no crescimento do seu negócio. Fazer parte da Getnet é se juntar a uma empresa que combina a inovação de uma fintech com a solidez de um banco global. Imagine your future. Care for your career. Simplify your journey. Isso significa que você terá a chance de construir soluções de impacto, crescer com oportunidades reais de desenvolvimento e evoluir em uma cultura que valoriza bem-estar, inclusão e clareza. Combinamos flexibilidade, autonomia e colaboração global — para que você possa focar no que importa, se conectar com propósito e ajudar a moldar o futuro. Aqui, você vai encontrar espaço para crescer, oportunidades reais para liderar e uma cultura onde todas as pessoas pertencem e contribuem. ✨ Se você quer fazer parte da próxima geração de soluções financeiras, este é o lugar certo. Já te imagina sendo Nxter? \uD83D\uDCCCO que você vai fazer Estamos buscando um Engineering Manager para liderar três squads de Engenharia responsáveis pelos produtos de Extrato, Payouts e Recebíveis, um dos pilares mais sensíveis do ecossistema de adquirência. Esta liderança será responsável por garantir confiabilidade, performance, evolução tecnológica e escalabilidade, atuando diretamente na construção de soluções robustas para milhões de transações diárias. Procuramos alguém com forte base técnica, experiência comprovada em gestão de times de desenvolvimento e sólida vivência em adquirência. Liderança Desenvolver pessoas: feedback contínuo, crescimento de carreira, rituais de performance; Garantir clima seguro, colaborativo e focado em entrega de valor; Atuar como facilitador entre Produto, Tecnologia, Operações, Segurança e Compliance. Entrega Gerenciar prioridades entre demandas estratégicas, dívidas técnicas, incidentes e melhorias; Orquestrar planos de ação para incidentes de alta severidade, garantindo comunicação clara e rápida; Trabalhar em conjunto com times de Arquitetura e Infraestrutura para práticas de resiliência, observabilidade e performance. Tecnologia O foco é liderança técnica; Apoiar decisões arquiteturais envolvendo: Oracle (modelagem, performance, queries complexas) Serviços e integrações em Azure Cloud APIs de alto throughput Incentivar padrões modernos: automação, testes, CI/CD, microsserviços, telemetria. Negócio Definir soluções globais e escaláveis para os produtos de Extrato Online; Atuar próximo a POs, UX e Product Managers para garantir visão técnica viável e escalável; Entender profundamente fluxo de pagamentos, liquidação, URs, gravames e processos de adquirência. ✅ O que buscamos em você Ensino superior completo: Engenharia de Software, Engenharia, Ciência da Computação, Sistemas de Informação ou áreas correlatas; Tecnologia Conhecimento sólido em banco de dados Oracle (consultas, tuning, modelagem).; Conhecimento profundo em soluções de Data Lake (databricks); Experiência comprovada em ambientes de nuvem - Azure, AWS ou GCP; Vivência com Azure (Functions, Service Bus, API Management, monitoramento); Experiência com frontend/mobile; Conhecimento de integrações, APIs, mensageria e sistemas de alta disponibilidade; Capacidade comprovada de criar e desenvolver boas relações de trabalho para facilitar o cumprimento das metas, juntamente com a capacidade de obter o compromisso de outros; Práticas de engenharia moderna: CI/CD, versionamento, testes automatizados, esteiras de devops, pipelines de dados e aplicações. Gestão Alta resiliência, capacidade de entrega e atuação em ambientes com pressão operacional; Planejamento, orçamento e gestão de custos; Experiência estruturando squads, ritos ágeis e modelo operacional; Capacidade de conduzir times sob pressão e em ambientes regulados; Tomada de decisão técnica em cenários ambíguos; Inglês fluente. ✅ O que pode contar pontos a mais Espanhol avançado; Mercado de Pagamentos / Adquirência; Entendimento real de: Fluxo de autorização, captura, liquidação; Conciliação financeira; Transações TEF e POS; Extrato financeiro (bruto, líquido, deduções, antecipação); UR, gravame, cessões (Resolução 3952/264). \uD83C\uDFAF O que oferecemos \uD83E\uDE7A Assistência médica \uD83E\uDDB7 Assistência odontológica \uD83E\uDD73 Day off de aniversário \uD83D\uDE91 Seguro de vida \uD83D\uDC89 Campanha de vacinação anual \uD83D\uDE8C VT \uD83C\uDF5D VR/VA \uD83D\uDCB0 Bônus anual \uD83D\uDC76 Auxílio creche \uD83C\uDF85 Vale natalino \uD83E\uDD30 Extensão dos períodos de licença maternidade e paternidade \uD83E\uDDE0 Programa de Apoio Pessoal Especializado (PAPE) \uD83C\uDF0E Plataforma Ástex: recurso gratuito para você aprender um novo idioma (inglês, espanhol, francês, italiano, alemão e português) \uD83D\uDCDA Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly ♨️ Possibilidade de contratação de empréstimos pessoais com juros menores que os de mercado \uD83D\uDCEC Seguinte passo Candidate-se e se você conhece alguém que possa estar procurando por essa oportunidade, compartilhe.", "summaryDescription" : "Engineering Manager – Payments Platform at Getnet. Skills: Gestão de Engenharia, Pagamentos, Adquirência, Plataforma. Liderar três squads de Engenharia. Garantir confiabilidade", "postedDate" : "2026-06-13T22:20:48.510", "createdAt" : "2026-06-13T22:20:48.510", "lastUpdated" : "2026-06-15T07:57:47.280", "ingestTimestamp" : "2026-06-13T22:20:48.510", "mongoId" : "6a2c94e874d8ee00a098bdf4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Consultas Oracle", "Tuning Oracle", "Modelagem Oracle", "Queries complexas", "Automação", "Testes automatizados", "CI/CD", "Pipelines de dados", "Pipelines de aplicações", "Fluxo de pagamentos", "Liquidação", "UR", "Gravames", "Processos de adquirência", "Liderança", "Colaboração", "Entrega", "Gestão de Engenharia", "Pagamentos", "Adquirência", "Plataforma", "Gestão de times", "Gestão de prioridades", "Gestão de incidentes", "Gestão de orçamento", "Gestão de pessoas", "Planejamento estratégico", "Tomada de decisão", "Ritos ágeis", "Modelo de squads", "Fluxo de autorização", "Captura", "Conciliação Transações TEF", "Extrato financeiro", "Cessões", "Resolução 3952/264", "Azure", "AWS", "Databricks", "LinkedIn Learning", "O'Reilly" ], "skillCount" : 41, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 717.9831, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2b40fd74d8ee00a0799177", "title" : "ITSM Service Now Developer", "company" : "Kyndryl", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level ITSM ServiceNow Developer in Bangalore, India, adjusted for the technology industry and a large company size." }, "location" : "Bangalore, Karnataka, India", "locations" : [ "Bangalore, Karnataka, India" ], "timestamp" : "2026-06-15T00:28:25.364", "fingerprint" : "bf2c53f7b47149576815799c3988f142e7a82dcbf8409441267688dd7c86c9ef", "source" : "workday", "language" : "en", "applyUrl" : "https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/ITSM-Service-Now-Developer_R-63128", "externalId" : "R-63128", "locationPoint" : "12.97194,77.59369", "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "employmentType" : "FULL_TIME", "technicalSkills" : "ServiceNow", "professionalSkills" : [ "Service delivery", "Operational efficiency", "Security standards", "Compliance requirements" ], "hardSkillsList" : [ "ServiceNow scripting", "ServiceNow customisation", "ServiceNow workflows", "ServiceNow integration" ], "hardSkills" : [ { "name" : "ServiceNow scripting", "level" : "intermediate" }, { "name" : "ServiceNow customisation", "level" : "intermediate" }, { "name" : "ServiceNow workflows", "level" : "intermediate" }, { "name" : "ServiceNow integration", "level" : "intermediate" } ], "majorSkills" : "ServiceNow development, ServiceNow modules", "majorSkillsList" : [ "ServiceNow development", "ServiceNow modules" ], "coreResponsibilities" : "Develop and customise ServiceNow applications, Configure and manage core platform capabilities, Collaborate with stakeholders to understand business needs, Translate business needs into scalable technical solutions, Design workflows, Design automation, Design integrations to improve operational efficiency, Ensure adherence to ServiceNow best practices, Ensure adherence to security standards, Ensure adherence to compliance requirements, Support testing of ServiceNow solutions, Support deployment of ServiceNow solutions, Support ongoing maintenance of ServiceNow solutions, Participate in continuous improvement initiatives, Participate in platform enhancements", "teamCollaboration" : "Collaborate with stakeholders", "domainKnowledge" : "ITSM; ITOM; HR; App Engine; Service Portal; Service Catalog; Knowledge Management; Service Level Management; CMDB; CSDM; Now Assist", "domainList" : [ "itsm", "itom", "hr", "app-engine", "service-portal", "service-catalog", "knowledge-management", "service-level-management", "cmdb", "csdm", "now-assist" ], "domainSpecificKnowledge" : [ "ITSM", "ITOM", "HR", "App Engine", "Service Portal", "Service Catalog", "Knowledge Management", "Service Level Management", "CMDB", "CSDM", "Now Assist" ], "toolProficiency" : [ "ServiceNow platform" ], "continuousLearning" : "Access to cutting-edge learning opportunities; Certifications with Microsoft; Certifications with Google; Certifications with Amazon; Coaching; Hands-on experiences", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Hands-on experience in at least two ServiceNow modules, Knowledge of ServiceNow core capabilities, Experience in scripting and customisation within the ServiceNow platform, Understanding of ServiceNow architecture, workflows, and integration patterns, Good problem-solving skills, Good communication skills, Good stakeholder management skills", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** We are seeking a skilled ServiceNow Developer with hands-on experience working on at least two ServiceNow modules. The ideal candidate will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to support business requirements and enhance service delivery. **Key Responsibilities:** * Develop and customise ServiceNow applications across modules such as **ITSM, ITOM, HR, App Engine, and Service Portal** * Configure and manage core platform capabilities including **Service Catalog, Knowledge Management, Service Level Management, and CMDB / CSDM / Now Assist** * Collaborate with stakeholders to understand business needs and translate them into scalable technical solutions * Design workflows, automation, and integrations to improve operational efficiency * Ensure adherence to ServiceNow best practices, security standards, and compliance requirements * Support testing, deployment, and ongoing maintenance of ServiceNow solutions * Participate in continuous improvement initiatives and platform enhancements **Who You Are** **Required Skills & Experience:** * Hands-on experience in at least **two ServiceNow modules** (e.g., ITSM, ITOM, HRSD, App Engine, Portal) * Strong knowledge of **ServiceNow core capabilities** including Service Catalog, Knowledge Base, SLAs, and CMDB / CSDM * Experience in scripting and customisation within the ServiceNow platform * Understanding of ServiceNow architecture, workflows, and integration patterns * Good problem-solving, communication, and stakeholder management skills **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.", "summaryDescription" : "ITSM Service Now Developer at Kyndryl. Skills: ServiceNow development, ServiceNow modules. Develop and customise ServiceNow applications. 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Engineering executives; Business executives", "projectManagementSkills" : [ "Prioritization decisions" ], "domainKnowledge" : "AI infrastructure; Search; Orchestration; Knowledge indexes; Agent runtimes; AI systems; Retrieval; Long-horizon orchestration; Frontier AI; Frontier intelligence; Distributed systems; Agent orchestration", "domainList" : [ "ai-infrastructure", "search", "orchestration", "knowledge-indexes", "agent-runtimes", "ai-systems", "retrieval", "long-horizon-orchestration", "frontier-ai", "frontier-intelligence", "distributed-systems", "agent-orchestration" ], "domainSpecificKnowledge" : [ "AI infrastructure", "Search", "Orchestration", "Knowledge indexes", "Agent runtimes", "AI systems", "Retrieval", "Long-horizon orchestration", "Frontier AI", "Frontier intelligence", "Distributed systems", "Agent orchestration" ], "communicationSkills" : "Technical strategy", "innovationCreativity" : "Innovates at frontier; Novel frontier capabilities", "problemSolvingSkills" : "Sound tradeoffs; Prioritization decisions", "outcomesObjectives" : "Scale to meet growth", "qualificationsBasic" : "8+ years engineering experience, 3+ years engineering manager, Proficiency in Python, High-traffic API design, Customer empathy, Product sense, Organizational skills, Manage parallel technical, Guide opinionated teams, Sound tradeoffs prioritization", "qualificationsPreferred" : "Go proficiency, Rust proficiency, Modern AI APIs experience, Latency tuning experience, Streaming experience, Model orchestration experience, Emerging technical standards experience", "workSiteFlexibility" : "Onsite", "rawDescription" : "PERPLEXITY API PLATFORM Perplexity innovates at the frontier of AI infrastructure, search, and orchestration to serve the world's most discerning users. The Perplexity API Platform brings our technology to the world's most discerning developers. From exabyte-scale knowledge indexes to codegen-first agent runtimes, the building blocks behind Perplexity's applications are some of the most battle-tested AI systems in the industry. We believe these same building blocks can and should power the aspirations of builders everywhere. It's one thing to solve planet-scale retrieval, long-horizon orchestration, and other foundational AI challenges within a single product ecosystem. The true measure of success is to turn those solutions into elegant APIs that delight developers and agents alike. Our API Platform delivers frontier intelligence to thousands of customers: startups, trillion-dollar enterprises, U.S. and allied governments, and everyone in between. We've achieved incredible scale, yet we're just getting started. Join us to build tools for curious minds. ABOUT THIS ROLE Perplexity is seeking a strong technical leader to steer the API Platform engineering team through a rapid period of growth. Our company builds technology that reshapes how people search, reason, and interact with the world around them. Week after week, we observe increasing demand for programmatic interfaces to that technology. The API Platform engineering team is charged with designing, implementing, and scaling these interfaces. You and your team will work on an eclectic portfolio spanning distributed systems, performance optimization, agent orchestration, and frontier topics that often change with each passing month. Throughout this work, you'll prioritize great developer and agent experience alike. You'll also define technical strategy for how we scale to meet compounding growth exponentials (number of customers, agents per customer, compute/retrieval per agent, etc.). This role is ideal for seasoned engineering managers who are unusually passionate about providing the world with programmatic access to the building blocks of frontier intelligence. KEY RESPONSIBILITIES - Provide both technical and team leadership across multiple layers of our rapidly growing API business. - Design, build, and operate mission-critical APIs that provide our customers the building blocks for frontier intelligence. - Continually reimagine the customer needs of tomorrow (and the architectures to serve those needs), while faithfully serving the customer workloads of today. - Drive product reliability, code quality, AI evaluation, testing, and maintenance for the broader team. - Oversee hiring, onboarding, and mentorship for a rapidly growing team; develop rigorous interview pipelines and work closely with recruiting to source candidates. - Collaborate across teams to incorporate novel frontier capabilities into the API Platform and improve existing capabilities for API customer needs. - Track and ensure progress toward top-line business goals, in close coordination with engineering and business executives. QUALIFICATIONS - Entrepreneurial attitude; able and eager to run more than just engineering. - Proficiency in Python (bonus points for Go and/or Rust). - Strong understanding of high-traffic API design: schema evolution & versioning, idempotency, authentication patterns, rate limiting, and performance tuning. - Experience with modern AI APIs (including latency tuning, streaming, model orchestration, emerging technical standards) is a strong plus. - Strong customer empathy and product sense, ensuring the APIs you build are ergonomic, well-documented, and easy to adopt for developers and agents alike. - Strong organizational skills for managing and delivering parallel technical projects; ability to guide highly-opinionated teams in making sound tradeoffs and prioritization decisions is critical. - Experience managing engineering teams, including recruiting, growing, and retaining high-caliber talent. - 8+ years of engineering experience, with at least 3 of those years as an engineering manager.", "summaryDescription" : "Engineering Manager (API Platform) at Perplexity. Skills: API Platform, Distributed systems, Agent orchestration. Provide technical leadership. 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London, United Kingdom; Edinburgh, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Data Engineering, Analytics Engineering, SQL, Python, AWS, GCP, Databricks", "professionalSkills" : [ "People-First Leadership", "Thought-leadership", "Architectural Decisions", "Data Architectural Decisions" ], "hardSkillsList" : [ "Data Modeling", "Production Data Pipelines", "Data Ingestion", "Data Cataloguing", "Data Storage", "Dimensional Modeling" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data Modeling", "level" : "intermediate" }, { "name" : "Production Data Pipelines", "level" : "intermediate" }, { "name" : "Data Ingestion", "level" : "intermediate" }, { "name" : "Data Cataloguing", "level" : "intermediate" }, { "name" : "Data Storage", "level" : "intermediate" }, { "name" : "Dimensional Modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Data Platform, Analytics Engineering, Data Leadership", "majorSkillsList" : [ "Data Platform", "Analytics Engineering", "Data Leadership" ], "coreResponsibilities" : "Lead Data Platform teams, Lead Analytics Engineering teams, Scope data engineering projects, Lead data engineering projects, Provide technical support, Drive design of data models, Drive building of data pipelines, Align with data leads, Improve collaboration, Improve ways of working, Take ownership of security, Take ownership of risk, Take ownership of compliance, Take ownership of incidents, Ensure teams improve quality, Ensure teams improve velocity, Collaborate with product management, Prioritise work", "teamCollaboration" : "Data leadership team; Data leads across organisation; Product management", "projectManagementSkills" : [ "Agile methodologies" ], "domainKnowledge" : "Energy Intelligence Platform; Energy retailers; Decarbonisation efforts; Data Estate", "domainList" : [ "energy-intelligence-platform", "energy-retailers", "decarbonisation-efforts", "data-estate" ], "domainSpecificKnowledge" : [ "Energy Intelligence Platform", "Energy retailers", "Decarbonisation efforts", "Data Estate" ], "toolProficiency" : [ "GitHub", "Tableau", "Dbt", "Dataform", "Databricks" ], "communicationSkills" : "Stakeholder Management; Technical Stakeholders; Non-technical Stakeholders", "continuousLearning" : "Personal learning budgets; Home office budgets", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Existing right to work", "qualificationsBasic" : "Existing right to work in UK, Experience leading data-oriented teams, Experience designing and building data pipelines, Experience with modern analytics stack, Experience with SQL, Experience with GitHub, Experience with Python, Experience with BI tooling, Experience with AWS, Experience with GCP", "qualificationsPreferred" : "Deep experience with dbt, Deep experience with dataform, Hands-on experience with Databricks, Practical knowledge of Kimball's dimensional modeling", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job title: Engineering Manager (Data Platform & Analytics Engineering) Location: London, Bristol or Edinburgh (Including Hybrid) Salary: £95,000 - £120,000 Reporting to: Head of Data Science & Products This role is based in London, Bristol or Edinburgh and requires existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship. Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable. With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen. Where in the world of Kaluza will I be working? You will be joining the Kaluza Data community. Data is the foundation of everything we do as an organisation, and to deliver our vision we need curious, tenacious people who can turn this data, and their knowledge, into insight, strategy and actions. You’ll be working on the Kaluza platform. This is a technology platform that aims to revolutionise the operating platforms for energy retailers globally. This platform is being built with globalisation and regionalisation in mind and is the foundation for decarbonisation efforts by Kaluza’s customers. We are looking to transform to an international ready model to help the business take on new challenges and external customers. More specifically, you will join our Data leadership team, working directly to Kaluza’s Head of Data Science & Product, and will be the lead for the Data Platform team as part of this. The Data Platform team lies at the epicentre of Kaluza’s evolving data & architecture strategy - they build and own the infrastructure, tooling and governance for Kaluza's internal data pipeline, from data ingestion, data cataloguing to data storage and exposing data externally. What will I be doing? As an Engineering Manager, you will be responsible for managing engineers and product analysts who work in our Data Platform team, product or business functions within the wider organisation. You will assist your team in the scoping, planning and delivery of data engineering and analytics engineering projects, assuming accountability for their execution, and flexing your time as you see necessary. You will introduce thought-leadership on how to deliver excellent analytical and data engineering to the wider practice and contribute to cultivating a positive Kaluza community. It’s an exciting time currently at Kaluza to contribute to our future state architectural decisions with the opportunity to shape our data estate to represent the best analytical engineering practices. Responsibilities: Staff Management: Lead the Data Platform and Analytics Engineering teams. Project Leadership: Scope and lead data engineering projects across the platform, providing technical support where needed. Technical Excellence: Drive the design and building of new data models and production data pipelines. Community & Collaboration: Align with data leads across the organisation to improve collaboration and ways of working. Operational Health: Take ownership of security, risk, compliance, and incidents relating to the Data Platform. Agile Delivery: Ensure teams continuously improve quality and velocity through Agile methodologies and recruitment. Stakeholder Management: Collaborate with product management to prioritise work based on business impact and urgency. About You Ideally you’ll have/be: People-First Leader: You are passionate about developing others and helping people become the best version of themselves, with a strong focus on Diversity, Equity, and Inclusion. Experienced Manager: You are a dedicated leader who enables collective success and has experience leading data-oriented teams of engineers. Technical Expert: You can draw on significant experience in data and analytics engineering to deliver high-quality, actionable data pipelines. Architectural Mindset: You have experience designing and building data pipelines, strategic data architectural decisions, and high-quality \"data mart\" objects across functions like product, finance, or strategy. Pipeline Specialist: You possess extensive experience in engineering robust ETL/ELT processes and data pipelines, with a focus on curating, transforming, and publishing data. Data Governance Focused: You have solid experience in implementing data models, master data management, and data quality rules. Strong Communicator: You have excellent presentation skills and can articulate results clearly to both technical and non-technical senior stakeholders. Stack Proficient: You have experience working with a modern analytics stack, including SQL, GitHub, Python, BI tooling (e.g., Tableau), and native cloud services like AWS or GCP. What will set you apart: Orchestration Mastery: Deep experience with data orchestration tooling such as dbt or dataform. Platform Specifics: Hands-on experience with Databricks. Modeling Expertise: Practical knowledge of Kimball’s dimensional modeling. Here at Kaluza we have five core values that guide our business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together From us you’ll get Pension Scheme Discretionary Bonus Scheme Private Medical Insurance + Virtual GP Life Assurance Access to Furthr - a Climate Action app Free Mortgage Advice and Eye Tests Perks at Work - access to thousands of retail discounts 5% Flex Fund to spend on the benefits you want most 26 days holiday Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family Dedicated personal learning and home office budgets Flexible working — we trust you to work in a way that suits your lifestyle And more… Even better? You’ll have access to these benefits from day 1 when you join. We want the best people We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working at Kaluza on our careers page and LinkedIn. You can also find our Applicant Data Protection Policy here.", "summaryDescription" : "Engineering Manager (Data Platform & Analytics Engineering) at Kaluza. Skills: Data Platform, Analytics Engineering, Data Leadership. Lead Data Platform teams. Lead Analytics Engineering teams", "postedDate" : "2026-06-14T01:38:56.522", "createdAt" : "2026-06-14T01:38:56.522", "lastUpdated" : "2026-06-15T08:25:36.514", "ingestTimestamp" : "2026-06-14T01:38:56.522", "mongoId" : "6a2c6aa474d8ee00a090d0b8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data Modeling", "Production Data Pipelines", "Data Ingestion", "Data Cataloguing", "Data Storage", "Dimensional Modeling", "Leadership", "Mentoring", "Data Platform", "Analytics Engineering", "Data Leadership", "People-First Leadership", "Thought-leadership", "Architectural Decisions", "Data Architectural Decisions", "Agile methodologies", "Energy Intelligence Platform", "Energy retailers", "Decarbonisation efforts", "Data Estate", "GitHub", "Tableau", "Dbt", "Dataform", "Databricks" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 707.8712, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49a74c40e2acd1a833f4", "title" : "Sr. Manager, Digital Product Management (Customer Service Platform)", "company" : "Hyundai Capital America", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Sr. Manager, Digital Product Management in Irvine, United States, adjusted for the financial services industry and manager seniority." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-16T02:56:43.080", "fingerprint" : "437fb0f33539504f7cf4ba387cd1170fe52340463405ae811e234bc70246ba01", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116024", "externalId" : "116024", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Sr. Manager, Digital Product Manager (Customer Service Platform) owns the end-to-end strategy, roadmap, and business outcomes for HCA’s customer service CRM platform. This role is accountable for defining the product vision, translating customer and business needs into scalable solutions, and ensuring measurable impact cross the customer lifecycle and associated workflows. This role operates at the intersection of customer experience, data, and technology, partnering across CX Digital, Operations, Analytics, and Technology to deliver outcomes that improve customer engagement. What You Will Do 1. Product & Experience Strategy: · Own the product vision and ensure long-term product strategy is aligned to enterprise goals. · Translate customer journeys, pain points, and behavioral insights into proactive customer engagement and product opportunities. · Define multi-year roadmaps for capabilities, automation, personalization, and engagement. · Act as the connective tissue across business, technology, and operations areas. 2. Product Ownership of Capabilities & Platforms: · Serve as product owner for HCA’s CRM platform. · Define requirements, user stories, and data needs. · Partner with Technology, Data and Digital teams to ensure scalable, reliable delivery. · Facilitate prioritization, alignment, and decision making forums. 3. Program and Feature Development: · Lead the design and launch of high-impact customer engagement programs or features. · Ensure each initiative has a clear purpose, success metrics, and expected outcomes. 4. Product Backlog Management: · Create, refine, and maintain a product backlog of epics, user stories, and tasks. · Continuously prioritize backlog items based on business value, technical feasibility and strategic alignment. · Conduct backlog grooming sessions and ensure development teams always have a clear set of priorities. 5. Data-Driven Optimization & Measurement: · Define KPIs and success metrics tied to customer or operational outcomes. · Leverage analytics, experimentation, and insights to refine product performance. · Partner with Data & Analytics to build dashboards, track impact, and inform future roadmap decisions. 6. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals. What You Will Bring · Minimum 8 years progressive experience in a product, customer or dealer experience environment, with a focus on digital platforms including 3-5 years in a Product Manager role (preferably in the CRM or customer service domain. · Minimum 3 years supervisory experience. · Proven experience owning strategy and outcomes, designing and optimizing engagement or lifecycle programs across customer experiences · Experience working in a product-based organization and Agile/Scrum environment. · Bachelor’s degree in Business Administration, Marketing, Computer Science, or related field. · MBA or relevant advanced degree a plus. · Certified Scrum Product Owner (CSPO) or equivalent Agile certification preferred. · Salesforce certifications (such as Salesforce Administrator or Service Cloud Consultant) preferred · Demonstrates leadership skills with excellent verbal and written communication abilities to engage both technical and non-technical stakeholders. · Proven ability to drive teams and clearly articulate a product vision. · Deep understanding of CRM systems and customer service processes · Strong knowledge of Salesforce Service Cloud capabilities and familiarity with legal CRM platforms · Able to guide technical teams by understanding platform features and limitations. · Proven ability to plan and manage complex projects. · Skilled in Agile methodologies (Scrum/Kanban), including writing user stories, defining acceptance criteria, and prioritizing backlog items. · Experience using project management and collaboration tools (e.g., JIRA, Azure DevOps) to track progress and communicate milestones. · Strong strategic thinking to align product development with business goals. · Strong stakeholder management capabilities in a matrixed environment. · Ability to successfully manage, train, develop and mentor direct reports. · Strong written and verbal communication skills including ability to present to leadership. · Excellent problem-solving and analytical skills to make data-driven decisions on features and enhancements. · Capable of balancing short-term deliverables with long-term product strategy. · Experience driving organizational change and user adoption for new technology solutions. · Highly adaptable and flexible in managing priorities within fast-paced, dynamic environments. · Ability to adjust priorities to respond to shifting business needs while maintaining focus on delivering value. · Proven track record of building strong partnerships and collaborating effectively with cross-functional teams, developers, UX designers, QA, and third- party vendors or consultants, to achieve shared objectives. · Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Sr. Manager, Digital Product Management (Customer Service Platform) at Hyundai Capital America", "createdAt" : "2026-06-14T18:50:46.341", "lastUpdated" : "2026-06-16T02:56:43.080", "ingestTimestamp" : "2026-06-14T18:50:46.341", "mongoId" : "69fc49a74c40e2acd1a833f4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Manager", "dataQualityScore" : 0.6666667, "_score" : 697.37823, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cce7274d8ee00a0a2c2ba", "title" : "VCF Platform Engineer Manager", "company" : "HDR", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level VCF Platform Engineer in Omaha, United States, adjusted for industry and company size." }, "location" : "United States-Nebraska-Omaha", "locations" : [ "United States-Nebraska-Omaha" ], "certifications" : [ "VCP-VCF", "VCP-DCV", "ITIL certification" ], "timestamp" : "2026-06-16T06:14:53.203", "fingerprint" : "d1803d930cfdf27e3c3e4f8017c7e7756a875848fd3e915f11f1a2903e6dafe0", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=784473", "externalId" : "784473", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Omaha", "state" : "Nebraska", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.2587459,-95.9383758" } ], "locationText" : "Omaha, Nebraska, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "VMware vSphere, VMware Cloud Foundation, PowerCLI, Terraform, Ansible, VRealize/Aria", "professionalSkills" : [ "Service ownership", "Cost modeling", "Service catalog management", "Capacity planning", "Service performance reviews", "Lifecycle management", "Service consumption", "Platform enhancements", "Modernization opportunities", "Operational governance", "Change review", "Incident review", "Problem management", "Service delivery", "Platform operations", "Issue resolution", "Risk management", "Service delivery performance" ], "hardSkillsList" : [ "Infrastructure operations", "Private cloud operations", "Virtualization operations", "Platform operations", "ITSM processes", "Capacity planning", "Performance monitoring", "Lifecycle planning", "KPI reporting", "Stakeholder management", "Cross-functional coordination", "Operational decision making", "Work prioritization", "Execution tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Infrastructure operations", "level" : "intermediate" }, { "name" : "Private cloud operations", "level" : "intermediate" }, { "name" : "Virtualization operations", "level" : "intermediate" }, { "name" : "Platform operations", "level" : "intermediate" }, { "name" : "ITSM processes", "level" : "intermediate" }, { "name" : "Capacity planning", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" }, { "name" : "Lifecycle planning", "level" : "intermediate" }, { "name" : "KPI reporting", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Operational decision making", "level" : "intermediate" }, { "name" : "Work prioritization", "level" : "intermediate" }, { "name" : "Execution tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Platform roadmap, Platform KPIs, Platform incidents, Platform health, Platform operations, Platform enhancements, Private cloud platform", "majorSkillsList" : [ "Platform roadmap", "Platform KPIs", "Platform incidents", "Platform health", "Platform operations", "Platform enhancements", "Private cloud platform" ], "coreResponsibilities" : "Own the platform roadmap, Prioritize the engineering backlog based on business value,, Track and report platform KPIs, Serve as the senior escalation point for platform, Coordinate with FinOps, cybersecurity, application, network, storage, and, Lead the weekly planning cadence for the platform, Report platform health, cost, service performance, and strategic, Ensure the private cloud platform is operated as, Drive continuous improvement in platform operations, engineering practices,, Partner with architecture and engineering stakeholders to evaluate, Support operational governance activities", "teamCollaboration" : "Cross-functional issue resolution; 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Strategic recommendations", "problemSolvingSkills" : "Issue resolution; Capacity constraints; Incident resolution", "specialRequirements" : "On-call flexibility, Remain reasonably reachable during off-hours", "outcomesObjectives" : "Track platform KPIs; Report platform KPIs; Ensure reliable, scalable, cost-effective service; Drive continuous improvement", "qualificationsBasic" : "Bachelor's degree in Information Technology, Computer Science, Engineering, or related, Equivalent combination of education and relevant experience, Minimum 7 years of progressive experience in infrastructure, private cloud, virtualization, or enterprise platform operations, Minimum 5 years of leadership experience managing technical teams, engineering backlogs, service delivery functions, or platform operations, Demonstrated experience administering, operating, or leading enterprise VMware vSphere / VMware Cloud Foundation (VCF) environments, Experience owning or managing shared infrastructure or platform services with accountability for availability, capacity, service quality, and cost performance, Working knowledge of IT service management (ITSM) processes, Proven experience in capacity planning, utilization analysis, performance monitoring, and infrastructure lifecycle planning, Experience defining, tracking, and reporting operational and service KPIs to technical and leadership audiences, Stakeholder management and communication skills, Experience coordinating across multiple infrastructure disciplines, Demonstrated ability to make sound operational decisions during incidents, escalations, and competing priority scenarios, Experience leading planning cadences, work prioritization, and execution tracking for technical teams", "qualificationsPreferred" : "VMware certification, Experience operating infrastructure using a platform-as-a-product or service ownership model, Experience with FinOps, cost modeling, infrastructure unit economics, showback/chargeback, or cost optimization practices, Familiarity with hybrid cloud operating models, Experience with automation and infrastructure management tools, Experience with service catalog management, self-service provisioning, and standard service offering design, Knowledge of resiliency, disaster recovery, backup, and high availability design principles, Exposure to cybersecurity and compliance requirements, Experience supporting multi-site or geographically distributed data center platforms, Prior experience building dashboards, executive reporting, and KPI visualization, ITIL certification or equivalent practical service management experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Own the platform roadmap and service catalog; prioritize the engineering backlog based on business value, risk, lifecycle requirements, and operational needs. Track and report platform KPIs, including availability, provisioning time, cost per VM, incident mean time to restore (MTTR), utilization, and service delivery performance. Serve as the senior escalation point for platform incidents, service degradation, capacity constraints, and cross-functional issue resolution. Coordinate with FinOps, cybersecurity, application, network, storage, and infrastructure teams through defined operational and governance interfaces. Lead the weekly planning cadence for the platform team, including backlog review, priorities, delivery status, dependencies, and risk management. Report platform health, cost, service performance, and strategic recommendations to infrastructure leadership. Ensure the private cloud platform is operated as a reliable, scalable, cost-effective service aligned to enterprise standards and business requirements. Drive continuous improvement in platform operations, engineering practices, lifecycle management, resiliency, and service consumption. Partner with architecture and engineering stakeholders to evaluate platform enhancements, modernization opportunities, and future-state capabilities. Support operational governance activities, including change review, incident review, problem management, capacity planning, and service performance reviews. Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications VMware certification such as VCP-VCF, VCP-DCV, or other relevant VMware platform certifications. Experience operating infrastructure using a platform-as-a-product or service ownership model. Experience with FinOps, cost modeling, infrastructure unit economics, showback/chargeback, or cost optimization practices. Familiarity with hybrid cloud operating models and integration points between private cloud and public cloud services. Experience with automation and infrastructure management tools such as PowerCLI, Terraform, Ansible, vRealize/Aria, or similar orchestration platforms. Experience with service catalog management, self-service provisioning, and standard service offering design. Knowledge of resiliency, disaster recovery, backup, and high availability design principles for enterprise platforms. Exposure to cybersecurity and compliance requirements relevant to infrastructure platforms, including vulnerability remediation and secure configuration practices. Experience supporting multi-site or geographically distributed data center platforms. Prior experience building dashboards, executive reporting, and KPI visualization for operational leadership. ITIL certification or equivalent practical service management experience. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; or an equivalent combination of education and relevant experience. Minimum 7 years of progressive experience in infrastructure, private cloud, virtualization, or enterprise platform operations. Minimum 5 years of leadership experience managing technical teams, engineering backlogs, service delivery functions, or platform operations. Demonstrated experience administering, operating, or leading enterprise VMware vSphere / VMware Cloud Foundation (VCF) environments. Experience owning or managing shared infrastructure or platform services with accountability for availability, capacity, service quality, and cost performance. Strong working knowledge of IT service management (ITSM) processes, including incident, change, problem, request, and service level management. Proven experience in capacity planning, utilization analysis, performance monitoring, and infrastructure lifecycle planning. Experience defining, tracking, and reporting operational and service KPIs to technical and leadership audiences. Strong stakeholder management and communication skills, with the ability to align technical priorities to business objectives. Experience coordinating across multiple infrastructure disciplines such as compute, storage, networking, security, and operations. Demonstrated ability to make sound operational decisions during incidents, escalations, and competing priority scenarios. Experience leading planning cadences, work prioritization, and execution tracking for technical teams. #LI-KV1", "summaryDescription" : "VCF Platform Engineer Manager at HDR. Skills: Platform roadmap, Platform KPIs, Platform incidents, Platform health, Platform operations, Platform enhancements, Private cloud platform. Own the platform roadmap. Prioritize the engineering backlog based on business value,", "createdAt" : "2026-06-14T18:52:46.991", "lastUpdated" : "2026-06-16T06:14:53.203", "ingestTimestamp" : "2026-06-14T18:52:46.991", "mongoId" : "6a2cce7274d8ee00a0a2c2ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Infrastructure operations", "Private cloud operations", "Virtualization operations", "Platform operations", "ITSM processes", "Capacity planning", "Performance monitoring", "Lifecycle planning", "KPI reporting", "Stakeholder management", "Cross-functional coordination", "Operational decision making", "Work prioritization", "Execution tracking", "Leadership", "Platform roadmap", "Platform KPIs", "Platform incidents", "Platform health", "Platform enhancements", "Private cloud platform", "Service ownership", "Cost modeling", "Service catalog management", "Service performance reviews", "Lifecycle management", "Service consumption", "Modernization opportunities", "Operational governance", "Change review", "Incident review", "Problem management", "Service delivery", "Issue resolution", "Risk management", "Service delivery performance", "Backlog review", "Priorities", "Delivery status", "Dependencies", "Private cloud", "Hybrid cloud", "Infrastructure platforms", "Enterprise standards", "Business requirements", "Service ownership model", "Infrastructure unit economics", "Cloud services", "Resiliency design", "Disaster recovery", "High availability design", "Cybersecurity requirements", "Compliance requirements", "Secure configuration practices", "Distributed data center platforms", "IT service management", "Service level management", "VCP-VCF", "VCP-DCV", "ITIL certification", "PowerCLI", "Terraform", "Ansible", "VRealize/Aria" ], "skillCount" : 64, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 693.7624, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5eb474d8ee00a08e6122", "title" : "Engineering Manager, Platform", "company" : "Lattice", "industry" : "Technology", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Engineering Manager, Platform in New York, USA, adjusted for manager seniority and technology industry." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States", "Remote - British Columbia", "Remote - Ontario", "Remote - U.S.", "San Francisco", "California", "United States" ], "timestamp" : "2026-06-15T00:05:50.242", "fingerprint" : "0c32c27d6c044de14dbeae802943780249de3dba598e5038f449637f2bd88170", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://lattice.com/job?gh_jid=8581368002", "externalId" : "8581368002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceLevel" : "Manager", "technicalSkills" : "Node.js, React, GraphQL, Postgres, AWS", "professionalSkills" : [ "Platform engineering", "System design", "Operational excellence", "Developer effectiveness", "Customer-centric thinking" ], "hardSkillsList" : [ "Technical judgment", "Architectural discussions", "Operational discussions" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Technical judgment", "level" : "intermediate" }, { "name" : "Architectural discussions", "level" : "intermediate" }, { "name" : "Operational discussions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Platform engineering, Team leadership, Developer productivity", "majorSkillsList" : [ "Platform engineering", "Team leadership", "Developer productivity" ], "coreResponsibilities" : "Lead software engineers, Coach software engineers, Develop software engineers, Foster engineering culture, Partner with stakeholders, Identify opportunities, Prioritize opportunities, Drive execution, Ensure successful delivery, Support technical decisions, Support operational decisions, Establish clarity, Build engineering processes, Scale engineering processes, Contribute to hiring, Attract engineering talent, Assess engineering talent, Onboard engineering talent, Collaborate with leaders, Shape priorities, Shape investments", "teamCollaboration" : "Cross-functional stakeholders; Engineering leaders", "domainKnowledge" : "Cloud-based systems; Modern software development; Platform capabilities; Foundational engineering systems; Reliability; Operational excellence; Scalability; Engineering effectiveness", "domainList" : [ "cloud-based-systems", "modern-software-development", "platform-capabilities", "foundational-engineering-systems", "reliability", "operational-excellence", "scalability", "engineering-effectiveness" ], "domainSpecificKnowledge" : [ "Cloud-based systems", "Modern software development", "Platform capabilities", "Foundational engineering systems", "Reliability", "Operational excellence", "Scalability", "Engineering effectiveness" ], "toolProficiency" : [ "AWS", "Node.js", "React", "GraphQL", "Postgres" ], "communicationSkills" : "Influence; Collaboration", "qualificationsBasic" : "Experience managing software engineers, Track record of delivering technical initiatives, Partnership and communication skills, Experience leading platform teams, Sound technical judgment, Experience balancing short-term execution, Comfort operating in ambiguity, Appreciation for reliability, Experience with cloud-based systems, Experience with modern software development practices", "qualificationsPreferred" : "Experience supporting internal platform initiatives, Experience supporting infrastructure initiatives, Experience supporting developer experience initiatives, Experience supporting productivity initiatives, Experience helping organizations improve engineering velocity, Experience helping organizations improve developer experience, Experience helping organizations improve reliability, Experience helping organizations improve operational maturity", "workSiteFlexibility" : "Remote", "rawDescription" : "Lattice's Engineering team continuously works to improve our product, our systems, and our craft. We embrace modern technologies, invest in engineering excellence, and prioritize building maintainable, reliable, and scalable solutions. We work closely across engineering, product, and design to deliver exceptional experiences for our customers while fostering a culture of ownership, collaboration, and continuous learning. About the Role We're looking for an Engineering Manager to lead a team within our Platform Engineering organization. Our mission is to empower engineers who take ownership, seek accountability, and care deeply about delivering reliable and performant experiences to end users. We do this by providing a cohesive platform of intuitive tools, proven patterns, and seamless infrastructure that make the responsible path the easiest one. As an Engineering Manager, you'll lead a team responsible for building and evolving foundational capabilities that enable engineers across Lattice to deliver high-quality products efficiently, reliably, and at scale. You'll partner closely with engineers, product leaders, and stakeholders throughout the organization to improve engineering effectiveness, strengthen operational excellence, and support long-term platform investments. This is an opportunity to have broad impact across the engineering organization while helping build a culture that values ownership, accountability, and customer-centric thinking. What You Will Do Lead, coach, and develop a team of software engineers, supporting their growth and helping them do the best work of their careers. Foster a healthy, inclusive, and high-performing engineering culture aligned with Lattice's values. Partner with engineering and cross-functional stakeholders to identify and prioritize opportunities that improve platform capabilities, developer effectiveness, and operational excellence. Drive execution against team goals and ensure the successful delivery of impactful technical initiatives. Support your team in making thoughtful technical and operational decisions that balance velocity, reliability, maintainability, and long-term sustainability. Establish clarity around priorities, goals, and success metrics in an environment that may involve ambiguity and competing priorities. Help build and scale engineering processes that improve team effectiveness and delivery outcomes. Contribute to hiring efforts and help attract, assess, and onboard exceptional engineering talent. Collaborate with engineering leaders to shape priorities and investments across the broader platform organization. What You Will Bring to the Table Experience managing and developing software engineers. A track record of delivering impactful technical initiatives through high-performing teams. Strong partnership and communication skills, with the ability to influence and collaborate across functions and organizational boundaries. Experience leading teams responsible for platform, infrastructure, shared services, developer productivity, or other foundational engineering systems. Sound technical judgment and the ability to engage in architectural and operational discussions with engineers. A passion for building healthy engineering cultures and supporting individual growth and career development. Experience balancing short-term execution with long-term technical investments. Comfort operating in environments with ambiguity, autonomy, and ownership. A strong appreciation for reliability, operational excellence, scalability, and engineering effectiveness. Experience with cloud-based systems and modern software development practices. Nice to Have Experience supporting internal platform, infrastructure, developer experience, or productivity initiatives. Familiarity with technologies commonly used at Lattice, including AWS, Node.js, React, GraphQL, and Postgres. Experience helping organizations improve engineering velocity, developer experience, reliability, or operational maturity. Why This Role Matters Platform teams have an outsized impact on the success of every engineering team at Lattice. The work done here helps create the foundation that enables engineers to move faster, operate more reliably, and deliver exceptional experiences for customers. Success in this role means building an environment where engineers can thrive, teams can scale effectively, and the responsible path consistently becomes the easiest path. --- The estimated annual cash salary for this role is $187,500- $234,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. #LI-Remote About Lattice Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning \uD83C\uDFC5– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line \uD83D\uDCC8. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto. Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. By clicking the \"Submit Application\" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with Lattice's Job Applicant Privacy Policy.", "summaryDescription" : "Engineering Manager, Platform at Lattice. Skills: Platform engineering, Team leadership, Developer productivity. Lead software engineers. 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In einem positiven, wertschätzenden und abwechslungsreichen Arbeitsumfeld bieten wir die Möglichkeit, Verantwortung zu übernehmen und sich fachlich wie persönlich weiterzuentwickeln. Als Teil der GBC Group profitieren Sie zudem von der Stabilität und den Entwicklungsmöglichkeiten einer wachsenden Unternehmensgruppe. Als familienorientierter Arbeitgeber unterstützen wir unsere Kolleginnen und Kollegen aktiv bei der Vereinbarkeit von Berufs- und Privatleben. Dein Wirkungsfeld Eigenverantwortliche Arbeit als Projektleiter und/oder im Team bei IT-Projekten im Bereich Ivanti Neurons for ITSM & ITAM, optional Ivanti Neurons for Dex Eine Tätigkeit in einem anspruchsvollen, technisch hochqualitativen Systemintegrationsumfeld Beratung und Konzeption von IT Service Management Prozessen in komplexen IT- und Non-IT-Organisationen Deine Aufgaben & Verantwortung Begleitung des gesamten Projektzyklus: Planung, Konzeption, Implementierung (Pre-Sales-Erfahrung wünschenswert) Second Level Support bei der Lösung komplexer technischer Problemstellungen Betreuung der Kunden im laufenden Betrieb Was Du mitbringst Must-have Abgeschlossenes technisches Studium (Informatik, Wirtschaftsinformatik o. ä.) oder vergleichbare Qualifikation, mind. 5 Jahre im Systemintegrations-/Ivanti-Umfeld Projekterfahrung, eigenständige Durchführung von IT-Projekten im Ivanti-Umfeld Fundierte Kenntnisse in: Ivanti-Produktumfeld, Windows, Linux, Datenbanken/SQL, Scripting, ITIL, TCP/IP-Netzwerke Sicheres Auftreten, Präsentationsfähigkeit, analytische Fähigkeiten & strategische Denkweise Englischkenntnisse in Wort und Schrift, strukturierte eigenverantwortliche Arbeitsweise Nice-to-have Zertifizierung Ivanti Neurons for ITSM & ITAM (Service Management) Mehrjährige Berufserfahrung im Bereich IT Service Management und Beratung Was Dich bei uns erwartet Vielfältige Fortbildungs- und Perspektivmöglichkeiten zur fachlichen & persönlichen Entwicklung Aktive Mitgestaltung - eigene Ideen ausdrücklich erwünscht Koordinierte Einarbeitung in Prozesse und Struktur der MAXXYS Mobiles Arbeiten für mehr Flexibilität und Work-Life-Balance Moderner Arbeitsplatz mit zeitgemäßer Ausstattung Leistungsgerechte Vergütung, die Engagement und Verantwortung widerspiegelt Unbefristetes Arbeitsverhältnis für langfristige Stabilität Betriebliche Krankenversicherung Unser Bewerbungsprozess Telefoninterview (ca. 30 Minuten) Fachliches Interview inkl. Technik-Use-Case Persönliches Kennenlernen Entscheidung & Angebot Referenzgespräche erfolgen ausschließlich mit Deiner ausdrücklichen Zustimmung Hast Du Fragen? Bei Fragen oder Anliegen zu Bewerbungen oder zum Bewerbungsprozess kontaktiere gerne unser HR-Team per E-Mail unter jobs@gbc-gruppe.com oder melde dich telefonisch direkt bei uns: 07031-4146450. Deine Ansprechpartner: Lisa Stöckl Alexander Becker", "summaryDescription" : "IT Service Management Consultant [m/w/d] Ivanti at MAXXYS AG. Skills: Ivanti Neurons, ITSM, ITAM, System integration. Lead IT projects. 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"6a307fadf292fd229c05c294", "title" : "Senior Software Engineering Manager, Agentic Policies Platform", "industry" : "Technology", "salary" : { "min" : 235000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineering Manager in Sunnyvale, United States, adjusted for seniority, industry, and company size." }, "location" : "[Sunnyvale, CA, USA, [111 W Java Dr, Sunnyvale, CA 94089, USA], Sunnyvale, 94089, CA, US]", "locations" : [ "[Sunnyvale, CA, USA, [111 W Java Dr, Sunnyvale, CA 94089, USA], Sunnyvale, 94089, CA, US]" ], "timestamp" : "2026-06-16T12:43:41.812", "fingerprint" : "bbdb68eed1594eda73971f9259b068a0fc378c2edde907d0710615b2fc3edd16", "source" : "google", "language" : "en", "externalId" : "111709208910406342", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", 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"sre-concepts", "slis-slos", "error-budgets", "observability-by-default", "incident-response", "chaos-engineering", "platform-engineering-concepts", "self-service", "paved-roads", "internal-products" ], "domainSpecificKnowledge" : [ "Distributed systems", "Modern infrastructure stacks", "SRE concepts", "SLIs/SLOs", "Error budgets", "Observability by default", "Incident response", "Chaos engineering", "Platform engineering concepts", "Self-service", "Paved roads", "Internal products" ], "communicationSkills" : "Technical communication; Non-technical communication", "continuousLearning" : "Training programs; Mentorship; Career-switch opportunities", "innovationCreativity" : "Innovate with industry leaders; Build world-leading cybersecurity tools", "problemSolvingSkills" : "Problem-solver", "specialRequirements" : "3 office days, 2 working from home", "outcomesObjectives" : "Reduce friction; Improve developer balance; Improve developer productivity; Improve debugging; Improve operational workflows; Improve availability; Improve performance; Improve efficiency; Reduce operational toil", "qualificationsBasic" : "3+ years engineering management experience, Platform thinking, Solid background in distributed systems, Hands-on experience with modern infrastructure stacks, Deep familiarity with SRE concepts, Proven ability to drive cross-team initiatives, Hiring, developing, and retaining engineers, Experience establishing and improving engineering processes", "qualificationsPreferred" : "Leading SRE, platform, or infrastructure, Experience building tools or platforms, Engage deeply in technical discussions, Guide architectural decisions, Chaos engineering, Written and verbal communication skills, Balance long-term platform investments, Short-term needs", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands. Your impact? Helping millions take back control of their online security, privacy, and data. Key qualities and behaviors of a successful leader at Nord Security https://nordsecurity.com/leadership MAIN RESPONSIBILITIES - Platform Strategy & Vision: Define and drive the internal platform strategy aligned with company-wide engineering goals; identify high-leverage opportunities to reduce friction and improve developer productivity; balance standardization vs. flexibility to create reusable building blocks without slowing teams down; - Developer Experience (DevEx): Own and improve the end-to-end developer journey from local dev to production; reduce cognitive load through self-service infrastructure, golden paths and clear abstractions; leverage and integrate AI-driven tools to improve developer productivity, debugging and operational workflows. - People Leadership: Lead and grow a team of SREs, fostering a culture of ownership, learning and psychological safety. - Reliability Strategy: Drive the strategy for improving the availability, performance and efficiency of services. - Cross-Team Enablement: Partner closely with SRE, Procurement and Product teams to understand pain points and priorities; act as a force multiplier enabling teams rather than becoming a bottleneck. - Operational Excellence: Embed SRE principles into platform solutions (SLOs, error budgets, observability by default); continuously reduce operational toil across engineering teams; - Incident Management: Oversee response and follow-up of major incidents, ensuring robust root cause analysis and corrective actions; - Mentorship & Growth: Foster an environment where engineers are challenged, supported, and provided opportunities to grow in their careers. CORE REQUIREMENTS - Experience: 3+ years of engineering management experience, ideally leading SRE, platform, or infrastructure teams; - Platform Thinking: Strong understanding of platform engineering concepts (self-service, paved roads, internal products); experience building tools or platforms used by other engineers. - Technical Depth: Solid background in distributed systems and infrastructure; hands-on experience with modern infrastructure stacks (cloud, containers, CI/CD, observability); ability to engage deeply in technical discussions and guide architectural decisions. - Operational Excellence: Deep familiarity with SRE concepts such as SLIs/SLOs, observability, incident response and chaos engineering. - Execution & Collaboration: Proven ability to drive cross-team initiatives in complex environments; strong written and verbal communication skills across technical and non-technical stakeholders; ability to balance long-term platform investments with short-term impact; - Team Development: Demonstrated success in hiring, developing, and retaining strong engineering talent; - Process-Driven: Experience establishing and improving engineering processes. WHAT WE OFFER Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City office Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Extra days off Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Engineering Manager at Nord Security. Skills: Platform Engineering, SRE, Infrastructure. Define platform strategy. Drive platform strategy", "createdAt" : "2026-06-14T20:12:52.490", "lastUpdated" : "2026-06-16T03:05:59.551", "ingestTimestamp" : "2026-06-14T20:12:52.490", "mongoId" : "6a2ca05874d8ee00a09a1f6a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "SLIs/SLOs", "Error budgets", "Root cause analysis", "Psychological safety", "Learning", "Platform Engineering", "SRE", "Infrastructure", "Platform strategy", "Developer experience", "People leadership", "Reliability strategy", "Cross-team enablement", "Operational excellence", "Incident management", "Mentorship", "Growth", "Distributed systems", "Modern infrastructure stacks", "SRE concepts", "Observability by default", "Incident response", "Chaos engineering", "Platform engineering concepts", "Self-service", "Paved roads", "Internal products" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 669.2967, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cd71d74d8ee00a0a40516", "title" : "Data Engineering Manager, Data & ML Platform", "company" : "Hinge Health", "industry" : "RnD", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco-HQ", "locations" : [ "San Francisco-HQ" ], "timestamp" : "2026-06-15T12:28:29.501", "fingerprint" : "b80ae6e8ca094efd1367d1cfeb2eb4d094b5cf89cc1a14e2c68d1c1346dcb8cb", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/hinge-health/eb9bdede-53fc-4a23-8227-9a740434c6ee/application", "externalId" : "eb9bdede-53fc-4a23-8227-9a740434c6ee", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Python, SQL, Spark, Kafka, Flink, AWS", "professionalSkills" : [ "The role requires understanding the data and ML platform, including batch and streaming pipelines, data models, orchestration, and data quality. It also involves understanding analytics, product, and ML use cases, and the specific domain of musculoskeletal (MSK) conditions and healthcare delivery." ], "hardSkillsList" : [ "Data modeling", "Schema evolution", "Data contracts", "Orchestration", "Data quality", "Feature stores", "Model serving", "ML workflows", "Batch systems", "Streaming systems", "HIPAA", "SOC 2" ], "softSkillsList" : [ "Product-minded, Systems thinker, Operationally rigorous, AI-forward, People-first" ], "hardSkills" : [ { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Schema evolution", "level" : "intermediate" }, { "name" : "Data contracts", "level" : "intermediate" }, { "name" : "Orchestration", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Feature stores", "level" : "intermediate" }, { "name" : "Model serving", "level" : "intermediate" }, { "name" : "ML workflows", "level" : "intermediate" }, { "name" : "Batch systems", "level" : "intermediate" }, { "name" : "Streaming systems", "level" : "intermediate" }, { "name" : "HIPAA", "level" : "intermediate" }, { "name" : "SOC 2", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Product-minded, Systems thinker, Operationally rigorous, AI-forward, People-first" } ], "majorSkills" : "Data Engineering, ML Platform, Streaming-first architecture, Team Leadership", "majorSkillsList" : [ "Data Engineering, ML Platform, Streaming-first architecture, Team Leadership" ], "coreResponsibilities" : "The Data Engineering Manager will lead the Data & ML Platform team, focusing on building and evolving the data backbone for personalized MSK care. This role involves shaping a streaming-first, ML-ready architecture, ensuring reliable data flow across systems, and enabling analytics, experimentation, and machine learning at scale. The manager will also operationalize ML models, drive schema governance, and enhance developer productivity.", "teamCollaboration" : "The manager will partner closely with Data Science, Product, and other engineering teams to align on ML and product use cases, drive schema governance with upstream service teams, and embed ML model operationalization workflows into the broader data ecosystem. Close partnership with Security and Compliance is also expected for operational rigor in regulated environments.", "projectManagementSkills" : [ "SLOs" ], "toolProficiency" : [ "dbt, Databricks, MLflow, Delta Lake, Unity Catalog" ], "communicationSkills" : "Technical writing; Executive presentations", "documentationSkills" : "Runbooks", "continuousLearning" : "The role involves staying current with a modern data stack and evaluating new technologies in the space. The manager is expected to coach their team on using AI tools to move faster while maintaining high engineering standards, indicating a focus on continuous improvement and adoption of new methodologies.", "innovationCreativity" : "The role encourages building foundational architecture decisions and designing platforms that are intuitive, safe, and flexible for customers. The emphasis on a 0→1/1→10 builder suggests a need for innovation in creating new ML platform capabilities and patterns in a scaling environment.", "problemSolvingSkills" : "Root cause analysis; System design", "specialRequirements" : "Experience in regulated environments (HIPAA, SOC 2) with an orientation toward SLOs, observability, and incident management is preferred. The role also emphasizes AI-assisted development workflows and coaching teams on effective, safe AI-native practices.", "outcomesObjectives" : "Key objectives include improving data freshness, consistency, and discoverability, enabling Data Science teams to self-serve ML platform features, reducing data fragmentation, standardizing core data models, and improving reliability for downstream consumers. The role also aims to institutionalize operational rigor and build a high-performing team focused on reliability, scalability, and developer experience.", "qualificationsBasic" : "Requires a Bachelor's degree in Computer Science, Engineering, or related field, with a minimum of 2 years of hands-on data engineering experience building and operating production data pipelines and platforms at scale. Additionally, a minimum of 2 years of experience managing engineering teams and 2+ years of experience building ML platform capabilities in a production environment are necessary. Proficiency with technologies like Kafka, Flink, Spark, Python, SQL, dbt, Databricks, and AWS is expected.", "qualificationsPreferred" : "Preferred qualifications include 5 years of experience managing engineering teams, deep data platform fluency across data modeling, schema evolution, data contracts, pipeline orchestration, and data quality, with ML platform experience as a natural extension. Experience standing up ML platform capabilities in a growth-stage environment, product and business curiosity, background in regulated environments (HIPAA, SOC 2), and experience with the Databricks ecosystem are also preferred. A demonstrated AI-forward mindset and experience incorporating AI tools into engineering workflows are a plus.", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "THE OPPORTUNITY Hinge Health is building the data and ML backbone that powers personalized MSK care for millions of members — from real-time product experiences to clinical insights and cost savings for our customers. As a Data Engineering Manager leading our Data & ML Platform team, you’ll sit at the intersection of data engineering, real-time systems, and ML enablement, owning the platforms that make analytics, experimentation, and machine learning reliable at scale. You’ll guide our evolution toward a streaming-first, ML-ready architecture, shaping how data flows consistently across systems and how product and Data Science teams build on top of it — all in service of reducing pain and improving movement for people around the world. This is not a pure infrastructure or ML engineering role. We’re looking for a data platform leader with strong data modeling instincts, product awareness, and enough ML platform experience to bridge both worlds. Our data platform is maturing and our ML platform capabilities are still early — you’ll make foundational architecture decisions, partner with Data Science to operationalize models, and lead both the team and the technical direction as a tech lead manager. Hinge Health operates a hybrid model in San Francisco. We believe that remote work and in-person work have their own advantages and disadvantages, and we want to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. WHAT YOU’LL ACCOMPLISH In your first 3 months, you will: - Deeply understand our current data and ML platform: batch and streaming pipelines, data models, orchestration, and data quality posture across analytics and production systems. - Build strong partnerships with Data Science, Product, and other engineering teams; align on top ML and product use cases the platform must unlock. - Take ownership of a subset of core pipelines and services, stabilizing reliability and on-call practices while establishing clear SLOs and observability baselines for the team. In your first 6 months, you will: - Lead the evolution of our data platform toward a streaming-first, ML-ready architecture, improving data freshness, consistency, and discoverability across domains. - Design and deliver the first iteration of our ML platform layer — feature pipelines, feature store, and model serving patterns — enabling Data Science teams to self-serve within shared governance and operational standards. - Drive schema governance and data contracts with upstream service teams to reduce fragmentation, standardize core data models, and improve reliability for downstream analytics and ML consumers. - Invest in developer productivity: introduce tooling, templates, CI/CD, and testing practices that make it significantly easier for product and ML teams to build on the platform. In your first 12 months, you will: - Own and evolve the end-to-end data & ML platform strategy, including roadmap, architecture, and operational excellence across streaming, batch, and ML workloads. - Partner with Data Science to operationalize models in production — from feature pipelines to serving, monitoring, and retraining — and embed these workflows into our broader data ecosystem. - Build, mentor, and retain a high-performing data engineering team, creating clarity of ownership, strong execution habits, and a culture that raises the bar on reliability, scalability, and developer experience. - Institutionalize operational rigor (SLOs, incident management, observability, change management) appropriate for a HIPAA/SOC 2–oriented environment, in close partnership with Security and Compliance. WHO YOU ARE - Data platform-first, ML-fluent: Your roots are in data engineering and data platforms, and you’re equally comfortable thinking about data modeling, schema evolution, data contracts, orchestration, and data quality as you are about feature stores, model serving, and ML workflows. - Product-minded systems thinker: You don’t build infrastructure in a vacuum; you seek to understand the analytics, product, and ML use cases you’re enabling and design platforms that are intuitive, safe, and flexible for your customers. - 0→1 / 1→10 builder: You’ve stood up ML platform capabilities in a growth-stage or scaling company where systems were evolving and not fully mature — building patterns, not just operating pre-built infrastructure. - Operationally rigorous: You treat reliability, observability, incident response, and guardrails in regulated environments as first-class product features of the platform. - AI-forward engineering leader: You’re excited about AI-assisted development workflows and can coach your team on using AI tools to move faster while maintaining high engineering standards. - People-first manager: You hire and develop strong technical talent, give clear direction, and create an environment where engineers can do the best work of their careers. BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Engineering, or related field - A minimum of 2 years of hands-on data engineering experience, building and operating production data pipelines, data platforms, and data infrastructure at scale. - A minimum of 2 years of experience managing engineering teams, with a track record of hiring, developing, and retaining technical talent. - 2+ years of experience building ML platform capabilities (e.g., feature pipelines, feature stores, model serving, or ML workflow infrastructure) in a production environment. - Experience building data platforms across batch and streaming systems, including technologies such as Kafka, Flink, Spark, or equivalent. - Proficiency with a modern data stack such as Python, SQL, Spark, dbt, Databricks, and AWS (or comparable tools), and comfort evaluating new technologies in this space. PREFERRED QUALIFICATIONS - 5 years of experience managing engineering teams, with a track record of hiring, developing, and retaining technical talent - Demonstrated deep data platform fluency across data modeling, schema evolution, data contracts, pipeline orchestration, and data quality — with ML platform work as a natural extension of that foundation. - Experience standing up ML platform capabilities in a growth-stage or scaling environment, taking systems from 0→1 or 1→10, rather than only operating fully mature platforms at very large companies. - Strong product and business curiosity: you quickly learn the domain, understand how analytics and ML drive outcomes, and translate Data Science needs into clear engineering execution. - Background in regulated environments (e.g., HIPAA, SOC 2 or similar), with a strong orientation toward SLOs, observability, and incident management. - Experience with the Databricks ecosystem (Delta Lake, MLflow, Unity Catalog) or similar technologies. - Demonstrated AI-forward mindset, including experience incorporating AI tools into engineering workflows and mentoring teams on effective, safe AI-native practices. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at www.hingehealth.com http://www.hingehealth.com. WHAT YOU’LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development with stipends that support modern life and growth. CULTURE & EQUAL OPPORTUNITY Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com http://hingehealth.com\" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.", "summaryDescription" : "Data Engineering Manager, Data & ML Platform at Hinge Health. Skills: Data Engineering, ML Platform, Streaming-first architecture, Team Leadership. The Data Engineering Manager will lead the Data & ML Platform team, focusing on building and evolving the data backbone for personalized MSK care. This role involves shaping a streaming-first, ML-ready architecture, ensuring reliable data flow across systems, and enabling analytics, experimentation, and machine learning at scale. The manager will als", "createdAt" : "2026-06-14T20:19:43.346", "lastUpdated" : "2026-06-15T12:28:29.501", "ingestTimestamp" : "2026-06-14T20:19:43.346", "mongoId" : "6a2cd71d74d8ee00a0a40516", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data modeling", "Schema evolution", "Data contracts", "Orchestration", "Data quality", "Feature stores", "Model serving", "ML workflows", "Batch systems", "Streaming systems", "HIPAA", "SOC 2", "Product-minded, Systems thinker, Operationally rigorous, AI-forward, People-first", "Data Engineering, ML Platform, Streaming-first architecture, Team Leadership", "The role requires understanding the data and ML platform, including batch and streaming pipelines, data models, orchestration, and data quality. It also involves understanding analytics, product, and ML use cases, and the specific domain of musculoskeletal (MSK) conditions and healthcare delivery.", "SLOs", "dbt, Databricks, MLflow, Delta Lake, Unity Catalog" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 666.46893, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3051f9f292fd229cf09f73", "title" : "Manager, IT Client Endpoint Engineering", "company" : "Asana", "industry" : "Technology", "salary" : { "min" : 215000.0, "max" : 305000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager, IT Client Endpoint Engineering in San Francisco, United States, adjusted for seniority, company size, and industry." }, "location" : "San Francisco, California, United States", "locations" : [ "San Francisco", "California", "United States" ], "timestamp" : "2026-06-16T07:20:17.939", "fingerprint" : "0117ec794a478acbd94a279ab27520957190a4ef4598919d9dbd7ac2df612af7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.asana.com/jobs/apply/7962978?gh_jid=7962978", "externalId" : "7962978", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Bash, APIs", "professionalSkills" : [ "Endpoint management", "SaaS administration", "Architecture decisions" ], "hardSkillsList" : [ "Endpoint security", "Scripting" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Endpoint security", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Endpoint engineering, Team leadership", "majorSkillsList" : [ "Endpoint engineering", "Team leadership" ], "coreResponsibilities" : "Lead and develop team, Manage and mentor engineers, Set priorities, Clear blockers, Help each person grow, Own client platform program, Set strategy for endpoint fleet, Lead execution for endpoint fleet, Manage MDM infrastructure, Manage zero-touch deployment, Manage software catalog, Manage OS lifecycle, Strengthen endpoint security, Harden endpoint posture, Respond to incidents, Build security initiatives, Oversee applications engineering function, Manage SaaS portfolio, Set direction for apps team, Catch problems early, Step in on escalations, Be technical escalation point, Make MDM decisions, Take senior ownership, Push automation, Push efficiency, Reduce manual work, Automate repetitive tasks, Work across organization, Partner with security, Partner with HR, Partner with Legal, Understand team needs, Communicate IT initiatives, Ship solutions, Document knowledge, Share knowledge, Ensure team documents clearly, Hand off processes", "teamCollaboration" : "Corporate Security; HR; Legal; Business teams", "projectManagementSkills" : [ "Planning" ], "domainKnowledge" : "Endpoint management; Client platform engineering; SaaS administration; Endpoint security", "domainList" : [ "endpoint-management", "client-platform-engineering", "saas-administration", "endpoint-security" ], "domainSpecificKnowledge" : [ "Endpoint management", "Client platform engineering", "SaaS administration", "Endpoint security" ], "toolProficiency" : [ "Jamf", "Intune", "BigFix", "Okta", "Workato", "Google Workspace", "Slack", "Zendesk", "DocuSign", "1Password", "Slab", "Figma" ], "communicationSkills" : "Prioritize in writing", "documentationSkills" : "Document clearly", "continuousLearning" : "Leverage AI tools", "problemSolvingSkills" : "Solve problems", "qualificationsBasic" : "MacOS endpoint management required, Windows endpoint management required, Enough SaaS administration experience, Some management experience", "qualificationsPreferred" : "Mobile (iOS/Android) a plus, Familiar with MDM platforms, Familiar with zero-touch deployment methods", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The IT Systems Engineering team builds the systems and processes that keep Asana running: endpoint management, identity, and the enterprise applications every Asana employee uses every day. As Manager of IT Applications and Client Platform Engineering, you’ll lead four engineers: two on client platform, two on applications. You report directly to the Head of IT Systems Engineering. This is a player/coach role: you set direction, run planning, and step in on escalations and architecture decisions while your engineers own most of the day-to-day. Your primary depth is in endpoint engineering; you have enough SaaS administration background to lead the apps side without micromanaging it. We’re looking for someone who knows endpoint work deeply and is ready to grow as a manager. Your title history matters less than technical foundation and how you work with people. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead and develop your team. Manage and mentor four engineers (two on CPE, two on Apps). Set priorities, clear blockers, and help each person grow. Own the client platform program. Set strategy and lead execution for Asana’s endpoint fleet: macOS, Windows, and mobile. This means MDM infrastructure, zero-touch deployment, software catalog, and OS lifecycle. We’re primarily an Apple shop with a growing Windows footprint. Strengthen endpoint security. Work with the Corporate Security team to harden our endpoint posture, respond to incidents, and build initiatives that connect security priorities and endpoints. Oversee the applications engineering function. Your Apps engineers manage the SaaS portfolio: Asana, Google Workspace, Slack, Zendesk, DocuSign, 1Password, Slab, Figma, and more. You set direction, stay close enough to catch problems early, and step in when something needs senior judgment. Be the technical escalation. When a hard endpoint problem surfaces, an MDM decision needs to be made, or a cross-team initiative needs senior ownership, that’s you. Push automation and efficiency. Spot opportunities to reduce manual work through scripting, APIs, and workflow tooling. Build the expectation that if something is repetitive, the team automates it. Work across the organization. Partner with Corporate Security, HR, Legal, and other business teams to understand what they need, communicate what IT is building, and ship solutions that work. Document and share knowledge. Make sure your team documents clearly and hands off processes that others can follow. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Experience managing client endpoint infrastructure: macOS and Windows required, mobile (iOS/Android) a strong plus. Hands-on with MDM platforms like Jamf, Intune, BigFix, or AirWatch; familiar with zero-touch deployment methods. Comfortable with identity platforms like Okta and how they connect to endpoint management. Can write scripts in Bash or PowerShell; familiar with APIs and orchestration tools like Workato. Enough SaaS administration experience — Google Workspace, Slack, and similar — to lead a team that owns it. Some management experience. This is a good role for a senior engineer who has led projects or a small team and is ready for the next step. We care more about how you think technically and how you work with people than what your title has been. You communicate clearly, prioritize in writing, and know when to solve a problem yourself and when to hand it off. At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $194,000 - $220,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid #LI-SA About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.", "summaryDescription" : "Manager, IT Client Endpoint Engineering at Asana. Skills: Endpoint engineering, Team leadership. Lead and develop team. 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Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Role Overview At SolarWinds, we’re a people-first company on a mission to enrich lives by helping customers accelerate business transformation. As an Outbound BDR, you are the engine of our growth. Unlike inbound roles, you don’t wait for the phone to ring—you create the opportunity. You will proactively identify, research, and engage key stakeholders within targeted enterprise and mid-market accounts. You will utilize a cutting-edge tech stack (AI, Outreach, Salesforce) to spark curiosity in our solutions, acting as a strategic partner to our global sales teams while maintaining a high standard of accountability and empathy. Key Responsibilities Strategic Prospecting you don't need to be an engineer, but you must be a fast learner. Strategic Thinker: Ability to look at a territory and determine which accounts to prioritize based on data and research rather than just calling a list. Collaborative Spirit: A team player who enjoys sharing \"what’s working\" with the broader BDR team to help everyone win. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice", "summaryDescription" : "Business Development Representative (ITSM) at SolarWinds", "postedDate" : "2026-06-14T20:12:46.048", "createdAt" : "2026-06-14T20:12:46.048", "lastUpdated" : "2026-06-16T03:10:29.131", "ingestTimestamp" : "2026-06-14T20:12:46.048", "mongoId" : "6a2c93e774d8ee00a098938f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 664.03436, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30763bf292fd229c017522", "title" : "Software Engineering Manager", "company" : "KnowBe4", "industry" : "Cybersecurity", "salary" : { "min" : 95000.0, "max" : 155000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Software Engineering Manager in Bulgaria, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:35:28.591", "fingerprint" : "bc79d6fb5faa829097756080f020d724edc75226dbab3ed817d7cc2d146dc137", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/knowbe4/jobs/8592913002", "externalId" : "8592913002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Golang, Rust, AWS ECS, AWS Lambda, AWS Eventbridge, AWS SQS, AWS SNS, DynamoDB, SSM, IAM, C#, Python, Terraform, GitLab CI/CD, AI", "professionalSkills" : [ "People leadership", "Backend depth", "Roadmap planning", "Dependency management", "Predictable shipping", "Technical communication", "Design docs", "Architecture reviews", "Hiring", "Performance conversations", "System design", "IaC at scale", "Multi-region IaC", "CI deploy patterns", "Pipeline design", "Multi-environment deployment", "Security engineering concepts", "Threat modeling", "Zero-trust principles", "Secrets management" ], "hardSkillsList" : [ "Email delivery", "Event publish", "Subscribe pattern", "Outbound notification delivery", "Rate limiting", "Retry logic", "Message routing", "Delivery tracking", "Idempotency", "Dead-letter queues", "Backoff strategy", "Event emission", "Notification sending", "Backward compatibility", "Terraform provisioning", "Governing messaging", "Event layer", "Delivery guarantees", "Email reputation", "Bounce handling" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Email delivery", "level" : "intermediate" }, { "name" : 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"intermediate" }, { "name" : "Email reputation", "level" : "intermediate" }, { "name" : "Bounce handling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Platform engineering, Messaging systems, Event-driven architecture, AWS", "majorSkillsList" : [ "Platform engineering", "Messaging systems", "Event-driven architecture", "AWS" ], "coreResponsibilities" : "Own the team that shapes the foundation, Lead at the intersection of identity, platform reliability, Grow engineers who solve problems, Build high-throughput email delivery services, Build low-latency send pipelines, Handle batching, deliverability, and bounce processing, Build outbound channel integrations, Build connectors for Microsoft Teams, Build connectors for Slack, Build connectors for Google Chat, Build webhook-based delivery, Implement rate limiting, Implement retry logic, Implement per-channel formatting logic, Build event publish and subscribe infrastructure, Build subscribers backed by AWS Eventbridge, Build message routing layer, Coordinate state changes across bounded contexts, Ensure delivery reliability, Ensure observability, Implement idempotency, Implement dead-letter queues, Implement retry and backoff strategy, Implement end-to-end delivery tracking, Build cross-team messaging SDKs, Let other engineering teams emit events, Let other engineering teams send notifications, Provision IaC at scale, Govern the messaging and events layer, Manage engineers directly, Run hiring loops, Handle performance conversations, Grow people into larger roles, Evaluate designs, Reason about systems your team designs, Plan roadmaps, Manage dependencies, Achieve predictable shipping, Write design docs, Write RFCs, Conduct architecture reviews, Synthesize complexity into clear proposals, Lead a software team, Develop software using KnowBe4 SDLC, Follow Agile Methodologies, Recommend solutions to engineering problems, Provide recommendations for hiring, Provide recommendations for firing, Provide recommendations for promotion, Provide recommendations for discipline", "teamCollaboration" : "Cross-organizational boundaries; Internal engineering teams; Other engineering teams", "projectManagementSkills" : [ "Roadmap planning", "Dependency management", "Predictable shipping", "Agile Methodologies" ], "domainKnowledge" : "Identity; Platform reliability; Workforce security; AI agents; Prompt injection; Shadow AI; Behavioral data; Social engineering; Event publish subscribe; Event-driven architecture; Bounded contexts; Message delivery; Email reputation; Chat API rate limits; Zero-trust principles; Secrets management; Credential rotation", "domainList" : [ "identity", "platform-reliability", "workforce-security", "ai-agents", "prompt-injection", "shadow-ai", "behavioral-data", "social-engineering", "event-publish-subscribe", "event-driven-architecture", "bounded-contexts", "message-delivery", "email-reputation", "chat-api-rate-limits", "zero-trust-principles", "secrets-management", "credential-rotation" ], "domainSpecificKnowledge" : [ "Identity", "Platform reliability", "Workforce security", "AI agents", "Prompt injection", "Shadow AI", "Behavioral data", "Social engineering", "Event publish subscribe", "Event-driven architecture", "Bounded contexts", "Message delivery", "Email reputation", "Chat API rate limits", "Zero-trust principles", "Secrets management", "Credential rotation" ], "toolProficiency" : [ "AWS", "GitLab CI/CD", "Terraform" ], "communicationSkills" : "Technical communication; Design docs; Architecture reviews", "documentationSkills" : "Design docs; RFCs", "continuousLearning" : "Tuition reimbursement; Certification reimbursement; Certification completion bonuses", "problemSolvingSkills" : "Solve problems", "specialRequirements" : "US only", "qualificationsBasic" : "3 years technical experience, 5 years of experience, including team leadership, 4 years of experience, including team leadership, Working fluency in typed, compiled language, AWS messaging and compute stack knowledge, Event-driven architecture knowledge, Messaging and delivery domain literacy, Prior individual contributor experience in messaging, eventing, or platform engineering, Go production experience, Rust exposure", "qualificationsPreferred" : "BS or equivalent plus 3 years technical experience, MS or equivalent plus 5 years of experience, including team leadership, Ph. D. or equivalent plus 4 years of experience, including team leadership", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only. Role Summary KnowBe4's Platform Services group builds the infrastructure that every product team depends on. As a Software Engineering Manager, you own the team that shapes that foundation. You'll lead at the intersection of identity, platform reliability, and building and growing the engineers who solve problems with direct impact on every engineer and every customer at KnowBe4. The messaging and events platform your team owns underpins bespoke email delivery, event publish and subscribe (pub/sub, the pattern where services broadcast events and other services subscribe to the ones they care about), and outbound notification delivery across Microsoft Teams, Slack, Google Chat, and other channels for the entire KnowBe4 product suite. Decisions made here ripple across every engineering team at KnowBe4 and the inboxes and channels of a global customer base. We need a manager who can think at that scale, communicate across organizational boundaries, and stay close enough to the technology to make sound calls without writing every line themselves. What Your Team Builds High-throughput email delivery (legacy & new) services in Golang & Rust deployed as AWS ECS Tasks & Lambda functions: low-latency send pipelines handling batching, deliverability, and bounce processing across multiple AWS regions Outbound channel integrations: connectors for Microsoft Teams, Slack, Google Chat, and webhook-based delivery, including the rate limiting, retry, and per-channel formatting logic each provider demands Event publish and subscribe infrastructure: DFS (Data Foundation Service) subscribers, backed by AWS Eventbridge, and the message routing layer that coordinates state changes across bounded contexts Delivery reliability and observability: idempotency, dead-letter queues, retry and backoff strategy, and end-to-end delivery tracking so teams can see whether a message actually landed Cross-team messaging SDKs: libraries in Rust, C#, and Python that let other engineering teams emit events and send notifications, where design quality and backward compatibility matter deeply IaC at scale: multi-account, multi-region Terraform provisioning and governing the messaging and events layer across development, staging, and production What You'll Own People leadership experience: you have managed engineers directly, run hiring loops, handled performance conversations, and grown people into larger roles Enough backend depth to lead credibly: working fluency in a typed, compiled language (Go, Rust, C#, or equivalent) and the judgment to evaluate designs, not necessarily to be the top coder on the team AWS messaging and compute stack: ECS, Lambda, EventBridge, SQS, SNS, DynamoDB, SSM, and IAM at a level where you can reason about the systems your team designs Event-driven architecture: pub/sub, fan-out, eventual consistency, idempotency, dead-letter handling, and delivery guarantees (at-least-once versus exactly-once and the tradeoffs between them) Messaging and delivery domain literacy: you understand what it takes to actually get a message delivered, whether that is email reputation and bounce handling or the rate limits and retry semantics of a third-party chat API Delivery management: roadmap planning, dependency management, and predictable shipping in a discovery-heavy platform context Technical communication: design docs, RFCs, and architecture reviews, plus the ability to synthesize complexity into clear proposals for both engineers and executives Lead a software team that develops software using the KnowBe4 Software Development Lifecycle and Agile Methodologies Recommend solutions to engineering problems Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight Skills Requirements Prior individual contributor experience in messaging, eventing, or platform engineering before moving into management Go production experience: comfort with the concurrency model and the kind of high-throughput service work this team does day to day Rust exposure: enough familiarity with the async ecosystem (tokio, axum, reqwest, serde) to follow and guide technical discussion Email infrastructure: AWS SES or third-party ESPs (such as SendGrid or Postmark), plus SMTP and the deliverability standards SPF, DKIM, and DMARC Third-party messaging integrations: Slack API, Microsoft Graph and Teams, Google Chat API, and webhook delivery patterns AWS EventBridge and SNS or SQS at scale: event bus design, schema management, and routing across bounded contexts C# and .NET (8+) or Python: both show up in this layer for services and event-processing tooling Terraform at scale: multi-account, multi-region IaC and CI deploy patterns Observability tooling: structured logging, tracing, and delivery metrics for systems where \"did it actually arrive\" is the core question Experience managing a platform or infrastructure team whose customers are other internal engineering teams Preferred / Nice-to-Have Prior individual contributor experience in identity, auth, or platform engineering before moving into management Rust exposure: enough familiarity with the async ecosystem to follow and guide technical discussion C# and .NET (8+): Lambda AOT compilation, ASP.NET Core, Native AOT targeting linux-arm64 Auth0 and Keycloak: tenant and realm administration, SAML, OIDC, and OAuth app configuration Terraform at scale: multi-account, multi-region IaC and CI deploy patterns GitLab CI/CD: pipeline design and multi-environment deployment Security engineering concepts: threat modeling, zero-trust principles, secrets management, and credential rotation Experience managing a platform or infrastructure team whose customers are other internal engineering teams Education & Experience BS or equivalent plus 3 years technical experience MS or equivalent plus 5 years of experience, including team leadership Ph. D. or equivalent plus 4 years of experience, including team leadership The base pay for this position ranges from $150,000 - $174,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. Application deadline: 9/15/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.", "summaryDescription" : "Software Engineering Manager at KnowBe4. Skills: Platform engineering, Messaging systems, Event-driven architecture, AWS. Own the team that shapes the foundation. 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Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Flywire is looking for a strategic and technically grounded Manager II, IT Engineering, Operations to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function. We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week. You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams. Key Responsibilities Operational Excellence and Continuous Improvement Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation. Strategy and AI Innovation Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service. Operational Ownership of SaaS-as-Code Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration. Capacity and Project Management Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation. Access Governance and Compliance Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive. Cross-Functional Leadership Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes. What We Are Looking For Product Mindset You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations. Execution Focus Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work. Collaborative Leader Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions. Change Agent Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments. ## Qualifications Basic Qualifications * Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience * 10+ years in IT, including 4+ years managing international, remote-first technical teams * Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian * Strong understanding of IAM / RBAC logic * Experience with distributed teams and multi-regional IT infrastructure * Strong background managing technical controls and User Access Reviews Preferred Qualifications * Experience in FinTech, global payments or publicly traded technology companies * Familiarity with Terraform or other IaC tools applied to SaaS management * Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps * Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement ## Additional Information We Offer: * Employee Stock Purchase Plan (ESPP) * Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media * Dynamic & Global Team (we have been collaborating virtually for years!) * Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates * Be a meaningful part in our success - every FlyMate makes an impact * Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! * Work From Home Stipend * Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Hybrid", "summaryDescription" : "Manager II, IT Engineering, Operations at Flywire", "postedDate" : "2026-06-15T17:16:40.000", "createdAt" : "2026-06-16T03:37:58.022", "lastUpdated" : "2026-06-16T11:30:35.811", "ingestTimestamp" : "2026-06-16T03:37:58.022", "mongoId" : "6a308bc0f292fd229c09a266", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 653.904, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306dccf292fd229cfda724", "title" : "Manager II, IT Engineering, Operations", "company" : "Flywire", "industry" : "Financial Services", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Engineering Managers in València, Spain, adjusted for manager seniority and FinTech industry." }, "location" : "València, VC, Spain", "locations" : [ "València", "VC", "Spain" ], "timestamp" : "2026-06-16T10:50:29.940", "fingerprint" : "527e7b16ee850b5eba323903eee43a669856fd5d3ef58de9fce79a40ee7516c9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Flywire1/744000132249911-manager-ii-it-engineering-operations", "externalId" : "744000132249911", "industryFunction" : { }, "structuredLocations" : [ { "city" : "València", "state" : "Valencian Community", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "39.4697065,-0.3763353" } ], "locationText" : "València, Valencian Community, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Flywire is looking for a strategic and technically grounded Manager II, IT Engineering, Operations to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function. We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week. You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams. Key Responsibilities Operational Excellence and Continuous Improvement Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation. Strategy and AI Innovation Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service. Operational Ownership of SaaS-as-Code Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration. Capacity and Project Management Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation. Access Governance and Compliance Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive. Cross-Functional Leadership Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes. What We Are Looking For Product Mindset You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations. Execution Focus Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work. Collaborative Leader Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions. Change Agent Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments. ## Qualifications Basic Qualifications * Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience * 10+ years in IT, including 4+ years managing international, remote-first technical teams * Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian * Strong understanding of IAM / RBAC logic * Experience with distributed teams and multi-regional IT infrastructure * Strong background managing technical controls and User Access Reviews Preferred Qualifications * Experience in FinTech, global payments or publicly traded technology companies * Familiarity with Terraform or other IaC tools applied to SaaS management * Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps * Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement ## Additional Information We Offer: * Employee Stock Purchase Plan (ESPP) * Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media * Dynamic & Global Team (we have been collaborating virtually for years!) * Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates * Be a meaningful part in our success - every FlyMate makes an impact * Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! * Work From Home Stipend * Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Hybrid", "summaryDescription" : "Manager II, IT Engineering, Operations at Flywire", "postedDate" : "2026-06-15T17:16:40.000", "createdAt" : "2026-06-16T00:29:56.004", "lastUpdated" : "2026-06-16T10:50:29.940", "ingestTimestamp" : "2026-06-16T00:29:56.004", "mongoId" : "6a306dccf292fd229cfda724", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 653.904, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6ad974d8ee00a090e7bc", "title" : "Engineering Manager", "company" : "Pixieset", "industry" : "SaaS", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Engineering Manager in Vancouver, Canada, adjusted for manager seniority and technology industry." }, "location" : "Vancouver, BC", "locations" : [ "Vancouver", "BC" ], "timestamp" : "2026-06-15T22:20:13.788", "fingerprint" : "59480a6ba033d15dd3e19f25021912900f94ae29ed8a59142563a26cdb6ce14f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pixieset.breezy.hr/p/6a9110f32609-engineering-manager", "externalId" : "6a9110f32609", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Lead teams building core platform, Evolve core platform, Enable product engineering teams to move faster", "rawDescription" : "Opportunity Snapshot As an Engineering Manager at Pixieset, you’ll lead up to two talented teams focused on building and evolving the core platform that powers our all-in-one product trusted by over 1.5 million photographers worldwide. Your teams will enable product engineering teams to move faster", "summaryDescription" : "Engineering Manager at Pixieset. Lead teams building core platform. Evolve core platform", "createdAt" : "2026-06-14T21:54:10.615", "lastUpdated" : "2026-06-15T22:20:13.788", "ingestTimestamp" : "2026-06-14T21:54:10.615", "mongoId" : "6a2c6ad974d8ee00a090e7bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 652.9493, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a1614ed58b93c861e8d8780", "title" : "System Administrator (ITSM)", "industry" : "Education", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level System Administrator in Sugar Land, United States, adjusted for the Education industry." }, "location" : "TEXAS-SUGAR LAND-ADMINISTRATION BUILDING", "locations" : [ "TEXAS-SUGAR LAND-ADMINISTRATION BUILDING", "
ADMINISTRATION BUILDING (700)
16431 LEXINGTON BLVD.
SUGAR LAND, 77479

" ], "certifications" : [ "ITIL v. 3 Foundations" ], "timestamp" : "2026-06-15T06:49:16.903", "fingerprint" : "705f15de5ccd2f9c4b03189216b5a92e17994141c0d3ee1deab2d38864ab0c14", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=191657", "externalId" : "191657", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sugar Land", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.6196787,-95.6349463" } ], "locationText" : "Sugar Land, Texas, United States", "technicalSkills" : "Java", "professionalSkills" : [ "System administration", "Business analysis", "Project management", "Customer service", "Training", "System design", "Process improvement", "Quality assurance", "User acceptance testing", "Reporting" ], "hardSkillsList" : [ "System administration", "ITSM administration", "Security vulnerability mitigation", "System upgrades", "Requirement gathering", "Process analysis", "Data analysis", "Report generation", "Project coordination", "Training facilitation" ], "softSkillsList" : [ "Public speaking" ], "hardSkills" : [ { "name" : "System administration", "level" : "intermediate" }, { "name" : "ITSM administration", "level" : "intermediate" }, { "name" : "Security vulnerability mitigation", "level" : "intermediate" }, { "name" : "System upgrades", "level" : "intermediate" }, { "name" : "Requirement gathering", "level" : "intermediate" }, { "name" : "Process analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Report generation", "level" : "intermediate" }, { "name" : "Project coordination", "level" : "intermediate" }, { "name" : "Training facilitation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Public speaking" } ], "majorSkills" : "ITSM administration, System administration, Business process analysis, Project coordination", "majorSkillsList" : [ "ITSM administration", "System administration", "Business process analysis", "Project coordination" ], "coreResponsibilities" : "Configure ITSM software, Implement ITSM software, Maintain ITSM software, Administer ITSM solution, Monitor system health, Mitigate security vulnerabilities, Manage system upgrades, Implement system upgrades, Create system documentation, Maintain system documentation, Identify incidents, Log incidents, Resolve incidents, Identify problems, Log problems, Resolve problems, Assess new standards, Assess new technologies, Assess new trends, Improve quality assurance, Improve user acceptance testing, Leverage ITSM solution, Improve business processes, Gain efficiency, Analyze applications, Analyze business processes, Recommend solutions, Implement solutions, Analyze available data, Analyze data sources, Generate reports, Analyze reports, Lead requirement gathering sessions, Document requirement gathering sessions, Coordinate project meetings, Lead project meetings, Participate in project meetings, Create project plans, Maintain project timelines, Facilitate training sessions, Create training materials, Maintain training materials", "teamCollaboration" : "Business owners; Key stakeholders; Web/Application Services team", "projectManagementSkills" : [ "Project planning", "Scope management", "Timeline management", "Resource allocation" ], "domainKnowledge" : "ITSM tool administration; School district operations", "domainList" : [ "itsm-tool-administration", "school-district-operations" ], "domainSpecificKnowledge" : [ "ITSM tool administration", "School district operations" ], "toolProficiency" : [ "IFS Assyst" ], "communicationSkills" : "Written communication; Oral communication; Executive presentations", "documentationSkills" : "System documentation; Training materials", "continuousLearning" : "Professional development; Conference attendance", "innovationCreativity" : "Process improvements; Future enhancements", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Problem resolution", "specialRequirements" : "On-call rotation, After-hours work, Weekend work, Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Occasional lifting, Lifting less than 40 pounds, Prolonged hours, Irregular hours, Emotional control under stress", "outcomesObjectives" : "Minimize service disruptions; Improve business processes; Gain efficiency", "qualificationsBasic" : "Bachelor's degree in Computer Science, Minimum 3 years IT System Administration, Minimum 3 years Business Analysis, Minimum 4 years IT customer service, Minimum 2 years training in IT systems, Understanding of programming concepts, Understanding of application architecture, Understanding of information architecture, Ability to write Java, Ability to comprehend Java, Understanding of databases, Understanding of data structures, Excellent customer service skills, Ability to troubleshoot production issues, Excellent analytical skills, Excellent problem-solving skills, Project oriented, Goal oriented, Detail oriented, Ability to use independent judgment, Ability to demonstrate initiative, Ability to proactively learn skills, Ability to explain abstract concepts, Ability to grow professionally, Work under minimal supervision, Excellent public relations skills, Excellent organizational skills, Excellent communication skills, Excellent interpersonal skills, Ability to multi-task complex activities, Ability to analyze technical documentation, Ability to interpret technical documentation, Ability to analyze governmental regulations, Ability to interpret governmental regulations, Ability to speak effectively before groups, Ability to make independent decisions, Ability to plan, Ability to organize, Ability to schedule, Ability to communicate effectively", "qualificationsPreferred" : "ITIL v. 3 Foundations preferred, Experience with IFS Assyst preferred, Knowledge of school district operations preferred, Knowledge of school district procedures preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The System Administrator (ITSM) is a crucial member of the Web/Application Services team, responsible for coordinating project efforts, gathering requirements, and delivering high-quality solutions to internal customers within the District. The System Administrator (ITSM) main role is to administer the District's ITSM tool. The incumbent will often lead or participate in requirements gathering and design sessions with business owners at various levels within FBISD. The System Administrator (ITSM) ensures that processes are followed and that solutions meet security, business, and quality assurance standards. The incumbent will oversee the District's ITSM solution, lead project efforts, develop project plans, and enhance the ITSM solution's capabilities. On-call, after-hours, and weekend work may be required as needed. Position Description Essential Duties and Responsibilities System Administration Configure, implement, and maintain the ITSM software to ensure it meets organizational needs Responsible for system administration and health monitoring of the District's ITSM solution and other supported systems Monitor, evaluate and mitigate potential security vulnerabilities in the District's ITSM solution and other support systems Manage system upgrades and implementations to support various business needs Create and maintain necessary system documentation for the District's ITSM solution and other supported systems Oversee the process of identifying, logging, and resolving incidents and problems to minimize service disruptions Analysis Assess new standards, technologies and trends to bring forward strategies for future enhancements and process improvements Evaluate and improve quality assurance and user acceptance testing process and procedures Actively seek ways to leverage the District's ITSM solution to improve business processes and gain efficiency Analyze applications and business processes in order to recommend and implement solutions to improve business processes and gain efficiency Analyze available data and data sources for use in applications, dashboards and reporting. Generate and analyze reports on ITSM activities to identify trends, issues, and areas for improvement Lead and document requirement gathering sessions with business owners and key stakeholders regarding business process adjustments, application configuration changes, and new requests Project Coordination Coordinate, lead and actively participate in standing project and stakeholders' meetings relating to the District's ITSM solution and other supported systems Ensure creation of project plans (scope and timeline) and other project artifacts Establish and maintain communication between the Web/Application Services team and key stakeholders for the life of projects Maintain timelines of upcoming project efforts for the purpose of resource allocation and planning Lead and actively participate in strategic planning for the District's ITSM solution Training Lead and facilitate training sessions for District staff Create and maintain training materials for a variety of systems Supervisory Responsibilities None Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree in Computer Science or related field Information Technology Infrastructure Library (ITIL) v.3 Foundations preferred Minimum of 3 years IT System Administration Minimum of 3 years Business Analysis and/or Project Management Minimum of 4 years IT related customer service Minimum of 2 years training in IT systems Understanding of programming concepts Understanding of application and information architecture principles Ability to write and comprehend Java Understanding of databases and data structures Excellent customer service skills Ability to troubleshoot and resolve issues in a production environment Excellent analytical and problem-solving skills Must be project, goal and detail-oriented Ability to use independent judgment, demonstrate initiative and proactively learn new skills Must be able to explain difficult abstract concepts Ability to grow professionally in a highly flexible and fast-moving environment Work under minimal supervision Excellent public relations, organizational, communication and interpersonal skills Ability to multi-task numerous complex activities Ability to analyze and interpret technical documentation and governmental regulations Ability to speak effectively before groups of employees or organizations Ability to make independent decisions regarding planning, organizing and scheduling Ability to communicate effectively in both written and oral forms with all levels of management, both internal and external to the District Experience with IFS Assyst preferred Demonstrated knowledge of school district operations and procedures preferred Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. TEXAS-SUGAR LAND", "summaryDescription" : "System Administrator (ITSM). Skills: ITSM administration, System administration, Business process analysis, Project coordination. Configure ITSM software. 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A.", "industry" : "Computer Games", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Asset Management Specialists in Poland, adjusted for mid-seniority and the technology industry in Wrocław." }, "location" : "Wrocław, Województwo dolnośląskie, Poland", "locations" : [ "Wrocław", "Województwo dolnośląskie", "Poland" ], "timestamp" : "2026-06-16T10:41:08.735", "fingerprint" : "01a3846ab8f007a273abfcdddecd5602d4206f77c560c5c4067f70800628c732", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TechlandSA/744000132135169-it-asset-management-specialist", "externalId" : "744000132135169", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "state" : "Lower Silesian Voivodeship", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Lower Silesian Voivodeship, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "IT hardware, Software licensing, SQL", "professionalSkills" : [ "Asset management", "License management", "Financial processes", "Purchasing processes", "Procurement", "Vendor management", "Stakeholder management", "Process improvement", "Problem-solving" ], "hardSkillsList" : [ "Data analysis", "Reporting", "Inventory tracking", "Spreadsheet software", "Advanced functions", "Pivot tables", "Visualization", "Fixed asset processing", "Invoice processing" ], "softSkillsList" : [ "Organizational", "Stakeholder cooperation", "Proactive approach" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Inventory tracking", "level" : "intermediate" }, { "name" : "Spreadsheet software", "level" : "intermediate" }, { "name" : "Advanced functions", "level" : "intermediate" }, { "name" : "Pivot tables", "level" : "intermediate" }, { "name" : "Visualization", "level" : "intermediate" }, { "name" : "Fixed asset processing", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Organizational" }, { "name" : "Stakeholder cooperation" }, { "name" : "Proactive approach" } ], "majorSkills" : "IT Asset Management, Software Licensing, IT Procurement, Vendor Management", "majorSkillsList" : [ "IT Asset Management", "Software Licensing", "IT Procurement", "Vendor Management" ], "coreResponsibilities" : "Execute acquisition procedures of IT hardware, Execute acquisition procedures of software, Execute acquisition procedures of licenses, Execute acquisition procedures of IT services, Monitor license renewals, Monitor maintenance agreements, Monitor contract expiration dates, Ensure compliance with procurement standards, Ensure compliance with financial standards, Ensure compliance with licensing standards, Maintain accurate records of IT assets, Maintain accurate records of software licenses, Maintain accurate records of hardware inventory, Maintain accurate records of software inventory, Coordinate purchasing for development equipment, Coordinate purchasing for studio IT infrastructure, Support accounting for fixed assets, Support accounting for intangible assets, Cooperate with Finance team, Cooperate with Legal team, Cooperate with Security team, Cooperate with Controlling team, Cooperate with Procurement team, Cooperate with Operations team, Support purchasing workflows, Improve purchasing workflows, Optimize purchasing workflows, Support approval workflows, Improve approval workflows, Optimize approval workflows, Support hardware lifecycle management, Explore potential IT solutions, Explore potential IT offers, Explore potential IT vendors", "teamCollaboration" : "Cooperate with Finance; Cooperate with Legal; Cooperate with Security; Cooperate with Controlling; Cooperate with Procurement; Cooperate with Operations", "domainKnowledge" : "IT asset management; Software licensing; IT hardware; Vendor management; Fixed asset processing; Invoice processing; Gaming industry; Software industry; Technology industry", "domainList" : [ "it-asset-management", "software-licensing", "it-hardware", "vendor-management", "fixed-asset-processing", "invoice-processing", "gaming-industry", "software-industry", "technology-industry" ], "domainSpecificKnowledge" : [ "IT asset management", "Software licensing", "IT hardware", "Vendor management", "Fixed asset processing", "Invoice processing", "Gaming industry", "Software industry", "Technology industry" ], "toolProficiency" : [ "Spreadsheet software", "Online reporting tools", "BI systems", "ERP systems", "Procurement systems", "SAP", "GLPI", "OCS", "ITSM Tools" ], "communicationSkills" : "Stakeholder cooperation", "documentationSkills" : "Inventory tracking; Reporting", "continuousLearning" : "Development budget; Training days; Internal training; External training; Language classes", "problemSolvingSkills" : "Process improvement; Problem-solving", "outcomesObjectives" : "Ensure operational continuity; Ensure cost optimization; Ensure compliance; Ensure efficient management of IT assets; Ensure efficient management of supplier relationships", "qualificationsBasic" : "Experience in IT asset management, Experience in software/license management, Experience in IT procurement, Experience in IT hardware integration, Experience in IT hardware deployment, Good understanding of IT hardware, Good understanding of software licensing, Good understanding of vendor management, Good understanding of standard definition, Proficiency in spreadsheet software, Proficiency in data analysis, Proficiency in reporting, Proficiency in inventory tracking, Proficiency in advanced spreadsheet functions, Proficiency in pivot tables, Proficiency in visualization, Knowledge of fixed asset processing, Knowledge of invoice processing, Ability to manage multiple tasks, Ability to manage priorities, High attention to detail, High process accuracy, Organizational skills, Stakeholder cooperation skills, Good command of English", "qualificationsPreferred" : "Experience with ERP systems, Experience with procurement systems, Experience with SAP, Background in generating SQL reports, Hands-on knowledge of GLPI, Hands-on knowledge of OCS, Knowledge of ITSM Tools, Experience in gaming industry, Experience in software industry, Experience in technology industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wroclaw and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development. We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players. We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey. We are seeking an IT Asset Management Specialist to execute asset management, licensing, financial and purchasing processes within the IT area. The goal of this role is to ensure operational continuity, cost optimization, compliance and efficient management of IT assets and supplier relationships. The position combines technical IT expertise and knowledge with business, procurement, financial, legal and operational coordination. Your daily tasks: * Executing acquisition procedures of IT hardware, software, licenses and other IT-related services. * Monitoring license renewals, maintenance agreements and contract expiration dates. * Ensuring compliance with internal procurement, financial and licensing standards. * Maintaining accurate records of IT assets, software licenses, hardware and software inventory. * Coordinating purchasing processes for development equipment and studio IT infrastructure. * Supporting accounting processes related to fixed assets and intangible assets. * Cooperating with Finance, Legal, Security, Controlling, Procurement and Operations teams on asset-related matters. * Supporting, improving and optimizing purchasing and approval workflows. * Supporting hardware lifecycle management, including repairs, replacements and disposal. * Exploring potential IT solutions, offers and vendors for further negotiations. ## Qualifications * Experience in any of the IT asset related areas, such as: IT asset management, software/license management, IT procurement or IT hardware integration and deployment. * Good understanding of IT hardware, software licensing, vendor management and standard definition. * Proficiency in spreadsheet software and data analysis, reporting and inventory tracking, including the use of advanced functions, pivot tables and visualization. * Familiarity with online reporting tools and BI systems for extracting and presenting asset inventory data. * Knowledge of fixed asset and invoice processing principles. * Ability to manage multiple tasks and priorities in a fast-paced environment. * High attention to detail and process accuracy. * Strong communication, organizational and stakeholder cooperation skills. * Proactive approach to process improvement and problem-solving. * Good command of English. Nice to have: * Experience working with ERP/procurement systems (SAP or similar). * Background in generating SQL-based database reports. * Hands-on knowledge of GLPI and OCS. * Knowledge of ITSM Tools. * Experience in the gaming, software or technology industry. ## Additional Information What we can offer: * A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions. * An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner. * A constant stream of company newsletters, PR & project updates so you will always be in the know. * Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes. * State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).", "summaryDescription" : "IT Asset Management Specialist at Techland S. A.. Skills: IT Asset Management, Software Licensing, IT Procurement, Vendor Management. Execute acquisition procedures of IT hardware. Execute acquisition procedures of software", "postedDate" : "2026-06-15T07:55:26.000", "createdAt" : "2026-06-16T00:27:39.131", "lastUpdated" : "2026-06-16T10:41:08.735", "ingestTimestamp" : "2026-06-16T00:27:39.131", "mongoId" : "6a3063f9f292fd229cf9f980", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Reporting", "Inventory tracking", "Spreadsheet software", "Advanced functions", "Pivot tables", "Visualization", "Fixed asset processing", "Invoice processing", "Organizational", "Stakeholder cooperation", "Proactive approach", "IT Asset Management", "Software Licensing", "IT Procurement", "Vendor Management", "Asset management", "License management", "Financial processes", "Purchasing processes", "Procurement", "Vendor management", "Stakeholder management", "Process improvement", "Problem-solving", "IT asset management", "Software licensing", "IT hardware", "Gaming industry", "Software industry", "Technology industry", "Online reporting tools", "BI systems", "ERP systems", "Procurement systems", "SAP", "GLPI", "OCS", "ITSM Tools" ], "skillCount" : 39, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 646.8277, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2b40fd74d8ee00a0799178", "title" : "ITSM Service Now Developer", "company" : "Kyndryl", "salary" : { "min" : 1850000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior ITSM Service Now Developer in Bangalore, India, adjusted for the technology industry and a large company size." }, "location" : "Bangalore, Karnataka, India", "locations" : [ "Bangalore, Karnataka, India" ], "certifications" : [ "ServiceNow CAD", "ServiceNow Discovery", "ServiceNow Certified System Admin", "ServiceNow Implementation Specialist" ], "timestamp" : "2026-06-14T22:31:53.901", "fingerprint" : "aa3370050a886c07e2dc28ac07c34d1e459351bd3358f4c3ee8a6aff7173e6da", "source" : "workday", "language" : "en", "applyUrl" : "https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/ITSM-Service-Now-Developer_R-63317", "externalId" : "R-63317", "locationPoint" : "12.97194,77.59369", "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "employmentType" : "FULL_TIME", "technicalSkills" : "ServiceNow, CMDB, API", "professionalSkills" : [ "IT Service Management", "Strategic planning", "Operational execution", "Infrastructure analysis", "System integration" ], "hardSkillsList" : [ "ServiceNow development", "API integrations", "CMDB management", "Scripting", "Configuration" ], "hardSkills" : [ { "name" : "ServiceNow development", "level" : "intermediate" }, { "name" : "API integrations", "level" : "intermediate" }, { "name" : "CMDB management", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Configuration", "level" : "intermediate" } ], "majorSkills" : "ServiceNow development, ITSM, CMDB", "majorSkillsList" : [ "ServiceNow development", "ITSM", "CMDB" ], "coreResponsibilities" : "Develop ServiceNow Solutions in the ITSM, Collaborate with Process Analyst and Architect, Keep up-to-date with new releases, Develop, configure, and customize the ServiceNow platform, Collaborate with cross-functional teams, Write clean, efficient, and maintainable code, Document code and application functionality, Stay abreast of emerging trends, Integrate ServiceNow modules with other enterprise systems, Create and update CMDB catalog items, Establish and maintain data integrations, Offer solutions, Decide whether something can be done, Identify technical and timeline risks", "teamCollaboration" : "Cross-functional teams; Client expectations; Internal challenges; Architects; Technicians; PMs", "projectManagementSkills" : [ "Agile", "Waterfall" ], "domainKnowledge" : "IT Service Management; CMDB; Service catalog", "domainList" : [ "it-service-management", "cmdb", "service-catalog" ], "domainSpecificKnowledge" : [ "IT Service Management", "CMDB", "Service catalog" ], "toolProficiency" : [ "ServiceNow platform" ], "documentationSkills" : "Documenting code; Documenting application functionality; Diagraming work", "continuousLearning" : "Gain certification; Gain qualifications; Continuous growth; Cutting-edge learning opportunities", "problemSolvingSkills" : "Problem-solving; Analytical abilities", "qualificationsBasic" : "Graduation/Post-Graduation in Computer Science, 8 to 10 years of experience in ServiceNow development, Experience with creating and maintaining ServiceNow objects, Producing and running test cases, Experience in API integrations with other systems, Proven problem-solving and analytical abilities, Excellent communication and collaboration skills, Capability to work both independently and collaboratively", "qualificationsPreferred" : "ServiceNow CAD and Discovery certifications preferred, ServiceNow Certified System Admin and Implementation Specialist in ITSM, Experience with software development methodologies such as Agile or Waterfall", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. Roles and responsibilities * Develop ServiceNow Solutions in the ITSM, with minimum bugs and rework * Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices * Keeps up-to-date with the new releases and features of the ServiceNow platform. * Developing, configuring, and customizing the ServiceNow platform to fit business requirements. * Collaborating with cross-functional teams to identify and prioritize business requirements. * Writing clean, efficient, and maintainable code requires expertise to achieve. * Documenting code and application functionality. * Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. * Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow. * Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules. * Establish and maintain data integrations to ensure accuracy and consistency. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical Skill Expertise * Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. * With 8 to 10 years of experience in ServiceNow development. * Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. * Experience with software development methodologies such as Agile or Waterfall is desirable. * Extensive Knowledge IT Service Management (ITSM), CMDB and service catalog. * Experience in API integrations with other systems * Proven problem-solving and analytical abilities * Excellent communication and collaboration skills * Capability to work both independently and collaboratively Preferred Technical Skill Expertise * ServiceNow CAD and Discovery certifications preferred. * ServiceNow Certified System Admin and Implementation Specialist in ITSM **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.", "summaryDescription" : "ITSM Service Now Developer at Kyndryl. Skills: ServiceNow development, ITSM, CMDB. Develop ServiceNow Solutions in the ITSM. Collaborate with Process Analyst and Architect", "postedDate" : "2026-06-12T07:20:32.961", "createdAt" : "2026-06-12T07:20:32.815", "lastUpdated" : "2026-06-14T22:31:53.901", "ingestTimestamp" : "2026-06-12T07:20:32.815", "mongoId" : "6a2b40fd74d8ee00a0799178", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/ITSM-Service-Now-Developer_R-63317", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ServiceNow development", "API integrations", "CMDB management", "Scripting", "Configuration", "ITSM", "CMDB", "IT Service Management", "Strategic planning", "Operational execution", "Infrastructure analysis", "System integration", "Agile", "Waterfall", "Service catalog", "ServiceNow CAD", "ServiceNow Discovery", "ServiceNow Certified System Admin", "ServiceNow Implementation Specialist", "ServiceNow platform" ], "skillCount" : 20, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 645.32544, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3055b3f292fd229cf20c3f", "title" : "Platform Engineer", "company" : "incident.io", "industry" : "Product Development", "salary" : { "min" : 110000.0, "max" : 200000.0, "currency" : "GBP", "frequency" : "Yearly" }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T10:11:52.702", "fingerprint" : "73cdc9fd21c77df297d686ed0d240f4ff6f9efde4b899b3afa19205cee1ce74c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/incident/26af5e13-edee-41c3-9019-f886f404cd59/application", "externalId" : "26af5e13-edee-41c3-9019-f886f404cd59", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Terraform, CI/CD, Google Cloud Platform, GCP", "professionalSkills" : [ "Infrastructure design", "Tooling design", "System scaling", "Developer experience", "Reliability engineering", "Automation" ], "hardSkillsList" : [ "Infrastructure management", "Deployment systems", "Observability" ], "hardSkills" : [ { "name" : "Infrastructure management", "level" : "intermediate" }, { "name" : "Deployment systems", "level" : "intermediate" }, { "name" : "Observability", "level" : "intermediate" } ], "majorSkills" : "Infrastructure as code, CI/CD pipelines, Cloud platform management", "majorSkillsList" : [ "Infrastructure as code", "CI/CD pipelines", "Cloud platform management" ], "coreResponsibilities" : "Design infrastructure, Build infrastructure, Maintain infrastructure, Enable fast product delivery, Enable reliable product delivery, Enable secure product delivery, Improve CI/CD pipelines, Maintain CI/CD pipelines, Streamline deployments, Increase deployment reliability, Contribute to infrastructure reliability, Ensure systems designed for resilience, Ensure systems designed for growth, Collaborate with product engineers, Improve developer experience, Support smooth delivery processes, Identify improvements to deployment systems, Implement improvements to deployment systems, Identify improvements to observability, Implement improvements to observability, Identify improvements to automation, Implement improvements to automation", "teamCollaboration" : "Collaborate with product engineers; Work with engineers across teams", "domainKnowledge" : "AI incident response; On-call management; Incident response; AI SRE; Status pages", "domainList" : [ "ai-incident-response", "on-call-management", "incident-response", "ai-sre", "status-pages" ], "domainSpecificKnowledge" : [ "AI incident response", "On-call management", "Incident response", "AI SRE", "Status pages" ], "toolProficiency" : [ "Terraform", "CI/CD systems" ], "continuousLearning" : "Personal development budget", "problemSolvingSkills" : "Problem-solving; Reliability focus; Scalability focus; Performance focus", "qualificationsBasic" : "Deep technical expertise in infrastructure and tooling, Terraform experience, CI/CD systems experience, Deployment pipelines experience, Hands-on experience building and maintaining infrastructure, Experience working with Google Cloud Platform (GCP), Problem-solving skills", "qualificationsPreferred" : "Experience building and maintaining infrastructure at scale", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT INCIDENT.IO http://incident.ioincident.io incident.io http://incident.ioincident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop. Since launching in 2021, we’ve helped over 1,500 companies, including Netflix https://netflix.com/, Airbnb https://www.airbnb.co.uk/, and Block https://block.xyz/, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io http://incident.io to restore services faster, stay aligned under pressure, and focus on building what matters. We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures https://www.indexventures.com/, Insight Partners https://www.insightpartners.com/, and Point Nine, https://www.pointnine.com/ alongside founders and executives from world-class technology companies. THE TEAM Our Platform Engineers are the people behind the curtain making sure everything runs smoothly. They own the infrastructure, deployment systems, and CI/CD pipelines that keep our product engineers moving fast without breaking things. If product engineers are the chefs, the platform team is the kitchen; designing, maintaining, and scaling the tools that make everything possible. The current team consists of two highly capable engineers. As we grow, this role will play a key part in building and maintaining infrastructure to support future scaling, with a strong focus on reliability, scalability, and developer experience. Our stack includes Terraform for infrastructure as code, deployment systems built around modern CI/CD practices, and integrations with Google Cloud Platform. WHAT YOU’LL BE DOING: - Designing, building, and maintaining infrastructure that enables fast, reliable, and secure product delivery. - Improving and maintaining CI/CD pipelines to streamline deployments and increase reliability. - Contributing to infrastructure reliability and ensuring systems are designed for resilience and growth. - Collaborating with product engineers to improve developer experience and support smooth delivery processes. - Identifying and implementing improvements to deployment systems, observability, and automation. WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL: - Deep technical expertise in infrastructure and tooling, including Terraform, CI/CD systems, and deployment pipelines. - Hands-on experience building and maintaining infrastructure that supports high-performing engineering teams at scale. - Experience working with cloud platforms such as Google Cloud Platform (GCP). - Strong problem-solving skills with a focus on reliability, scalability, and performance. - Ability to work collaboratively with engineers across teams to improve infrastructure and developer workflows. WHAT WE OFFER: We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth. - Market leading private medical insurance - Generous parental leave - First Friday of the month off - Generous annual leave/PTO allowance - Competitive salary and equity - Remote working and personal development budget - Enhanced pension/401k", "summaryDescription" : "Platform Engineer at incident.io. Skills: Infrastructure as code, CI/CD pipelines, Cloud platform management. Design infrastructure. Build infrastructure", "createdAt" : "2026-06-16T00:31:40.016", "lastUpdated" : "2026-06-16T10:11:52.702", "ingestTimestamp" : "2026-06-16T00:31:40.016", "mongoId" : "6a3055b3f292fd229cf20c3f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Infrastructure management", "Deployment systems", "Observability", "Infrastructure as code", "CI/CD pipelines", "Cloud platform management", "Infrastructure design", "Tooling design", "System scaling", "Developer experience", "Reliability engineering", "Automation", "AI incident response", "On-call management", "Incident response", "AI SRE", "Status pages", "Terraform", "CI/CD systems" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 641.9996, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308f53f292fd229c0a9e28", "title" : "Sr SD - Platform Engineering", "company" : "Wealthsimple", "industry" : "Data & Engineering", "salary" : { "min" : 151200.0, "max" : 189000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Remote (Canada)", "locations" : [ "Remote (Canada)" ], "timestamp" : "2026-06-16T12:37:30.474", "fingerprint" : "0ab7a6380d48a2f5c0283a10a60f342d64f39e0777e1ca49a0145082cd0b666e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/wealthsimple/913df5c5-0e98-46c3-909b-614d3d935b6e/application", "externalId" : "913df5c5-0e98-46c3-909b-614d3d935b6e", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $125 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. Talent Pool Disclaimer: We review applications on an ongoing basis and reach out proactively when your experience lines up with a current or upcoming opportunity. Applying here won’t tie you to a single role or guarantee an immediate interview; instead, it puts your profile in front of our team and keeps you in our talent network for future Platform Engineering openings. We aim to provide feedback to everyone, but depending on demand and review timelines, responses may be delayed. ABOUT THE PLATFORM ENGINEERING TEAM: Wealthsimple's PE org builds the systems that the rest of engineering builds on. We operate Platform-as-a-Product: our developers are our customers, and we're measured by the leverage we give them. Our work shapes how every engineer at Wealthsimple writes, ships, and runs code. When we do it well, the whole company moves faster and ships with more confidence. You'll join one of our Platform teams and take ownership of significant pieces of the developer experience. You'll work hands-on across the full lifecycle: designing, building, shipping, and operating the systems engineers depend on every day. You'll lead projects end-to-end, partner with the teams that use what you build, and grow your influence beyond your immediate team as you go. This job posting covers two distinct areas: - Platform Engineering: You build the systems that enable engineers to build, ship, and operate software reliably and efficiently, including developer platforms, internal tooling, CI/CD and software delivery systems, cloud infrastructure and service frameworks, reliability and observability tooling, and large-scale distributed systems. The focus is on improving developer productivity, system reliability, and software delivery speed. - Data Platforms: You build the infrastructure that powers data, analytics, and machine learning across the company, including data ingestion pipelines and orchestration, large-scale data warehousing, streaming and batch processing systems, data modeling, quality and governance, and analytics enablement. The focus is on delivering trusted, scalable, and high-quality data systems. IN ONE THESE ROLES YOU'LL HAVE THE OPPORTUNITY TO: - Design and build production-grade distributed systems - Own technical architecture in your domain (Platform or Data) - Improve reliability, scalability, and performance of core systems - Work closely with internal users (engineers or data practitioners) - Participate in operational ownership (on-call where applicable) - Lead projects end-to-end from design to production WHAT WE’RE LOOKING FOR: Senior engineers with deep experience in one of the two areas below: - Platform Engineering (infrastructure, developer platforms, SRE) - Data Engineering (data infrastructure, pipelines, analytics systems) CORE EXPECTATIONS (ALL CANDIDATES): - 7+ years building production systems - Strong experience in distributed systems or data-intensive systems - Experience owning system design decisions - Operational experience (production support, incidents, debugging) - Experience building systems used by other engineers or data teams NICE TO HAVE - Cloud infrastructure experience (AWS/GCP/Kubernetes) - CI/CD or developer tooling experience (Platform track) - dbt, Airflow, Snowflake, or similar tools (Data track) - Observability, reliability engineering, or data quality systems - Experience working across both domains (not required) TECH STACK (VARIES BY TEAM) Python · Cloud infrastructure · Kubernetes · Distributed systems · dbt · Airflow · Streaming systems WHY WEALTHSIMPLE? \uD83C\uDF38 Top-tier health benefits and life insurance \uD83D\uDCC8 Long-term group savings with employer match, through Wealthsimple for Business \uD83C\uDF34 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year ✈️ 90 days away: work outside Canada for up to 90 days per year \uD83D\uDC65 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS \uD83C\uDF0E We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.", "summaryDescription" : "Sr SD - Platform Engineering at Wealthsimple", "createdAt" : "2026-06-16T01:59:52.893", "lastUpdated" : "2026-06-16T12:37:30.474", "ingestTimestamp" : "2026-06-16T01:59:52.893", "mongoId" : "6a308f53f292fd229c0a9e28", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 640.79865, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "694ae6e370f0b99d589b3726", "title" : "Specialist, Technology Service Management", "industry" : "Technology", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Technology Service Management Specialist in Sudbury, Canada, adjusted for industry and full-time employment." }, "location" : "34 - Sudbury Regional Office", "locations" : [ "34 - Sudbury Regional Office", "
34 - Sudbury Regional Office (34 - Sudbury Regional Office)
1-2231 Long Lake Road
Sudbury, P3E 5H3

" ], "certifications" : [ "ITIL foundation" ], "timestamp" : "2026-06-15T09:19:27.413", "fingerprint" : "c4af811fc91a04820731c20125887d13676793c83bcdc10aed879a93a9044bf5", "source" : "taleo", "language" : "en", "applyUrl" : "https://iamgold.taleo.net/careersection/ex/jobdetail.ftl?job=57002", "externalId" : "57002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sudbury", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "46.4927200,-80.9912110" } ], "locationText" : "Sudbury, Ontario, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 6, "experienceLevel" : "Mid", "technicalSkills" : "ITSM platforms, ITSM tools", "professionalSkills" : [ "Service delivery", "Operational excellence", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Automation", "Efficiency", "Performance reporting", "Customer care", "Training", "Enablement" ], "hardSkillsList" : [ "Service Level Management", "Change Management", "Release Management", "Incident Management", "Problem Management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Service Level Management", "level" : "intermediate" }, { "name" : "Change Management", "level" : "intermediate" }, { "name" : "Release Management", "level" : "intermediate" }, { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "Problem Management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Technology Service Management, ITSM processes, ITIL frameworks", "majorSkillsList" : [ "Technology Service Management", "ITSM processes", "ITIL frameworks" ], "coreResponsibilities" : "Champion technology-enabled service delivery, Champion operational excellence, Architect technology service management processes, Implement technology service management processes, Optimize technology service management processes, Lead ITSM process design, Lead ITSM process implementation, Lead ITSM process enhancement, Drive automation, Drive efficiency, Drive measurable outcomes, Champion adoption of ITSM tools, Develop process documentation, Maintain process documentation, Develop workflows, Maintain workflows, Develop SOPs, Maintain SOPs, Oversee Incident Management, Oversee Problem Management, Oversee Change Management, Oversee Service Level Management, Resolve IT issues, Minimize disruptions, Foster continuous improvement, Collaborate with technical teams, Collaborate with cross-functional partners, Resolve incidents, Implement lasting solutions, Manage Change Management processes, Manage Release Management processes, Support IT service deployment, Define Service Level Agreements, Monitor Service Level Agreements, Provide performance reports, Act as trusted advisor, Act as primary contact, Embody customer care culture, Deliver training sessions, Deliver enablement sessions, Curate knowledge articles, Promote self-service culture, Promote continuous learning", "teamCollaboration" : "Technical teams; Cross-functional partners", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "ITIL; ITSM", "domainList" : [ "itil", "itsm" ], "domainSpecificKnowledge" : [ "ITIL", "ITSM" ], "toolProficiency" : [ "SolarWinds", "ServiceNow" ], "communicationSkills" : "English communication", "documentationSkills" : "Process documentation; Workflows; SOPs; Knowledge articles", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "College or bachelor’s degree, 4–6 years of experience in IT Service Management, Hands-on expertise with ITSM tools, Deep understanding of ITIL processes, Analytical and problem-solving skills, Project management experience, Ability to manage multiple initiatives", "qualificationsPreferred" : "ITIL foundation or higher certification", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "We are hiring a Specialist, Technology Service Management to champion technology-enabled service delivery and operational excellence across our organization. This role is pivotal in architecting, implementing, and continuously optimizing technology service management processes and frameworks, leveraging industry-leading practices and advanced ITSM platforms. In this role, you will lead the design, implementation, and ongoing enhancement of ITSM processes, driving automation, efficiency, and measurable outcomes while championing the adoption of advanced ITSM tools such as SolarWinds and ServiceNow. You will develop and maintain robust process documentation, workflows, and SOPs in alignment with ITIL and organizational standards, oversee Incident, Problem, Change, and Service Level Management to resolve IT issues promptly, minimize disruptions, and foster continuous improvement. Collaboration with technical teams and cross-functional partners will be key as you work to resolve incidents and implement lasting solutions. You will manage Change and Release Management processes to support smooth deployment of IT services, define and monitor Service Level Agreements, and provide regular performance reports to stakeholders. As a trusted advisor and primary contact for IT service management, you will embody a culture of customer care, deliver engaging training and enablement sessions, and curate knowledge articles to promote a self-service culture and continuous learning. To be successful in this role, you will bring a college or bachelor’s degree in computer science or a related field, ideally complemented by ITIL foundation or higher certification, and possess 4–6 years of experience in IT Service Management or a related IT operations role. You will have hands-on expertise with ITSM tools and a deep understanding of ITIL processes and frameworks, along with strong analytical and problem-solving skills to assess service performance and drive improvements. Project management experience and the ability to manage multiple initiatives simultaneously are essential. You will demonstrate strong leadership abilities to guide teams through service improvement initiatives, and exemplary English communication skills to support both business and technology discussions. We are committed to building a diverse and inclusive workplace and encourage candidates of all backgrounds to apply. If you are ready to make a meaningful impact and grow your career in a collaborative and forward-thinking environment, we look forward to hearing from you. We offer an attractive total rewards package that includes a competitive salary and bonus, extended health, dental and insurance benefit coverage, a health spending account, fitness & wellness subsidy, employee & family assistance program, registered pension plan with company match, employee share purchase plan with company match, TFSA & RRSP, electric vehicle subsidy, summer hours and holiday office closure. We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you! We are committed to inclusivity and welcome applications from individuals of all abilities. If you need accommodation during the application process, please contact us, and we'll provide the necessary support. Canada", "summaryDescription" : "Specialist, Technology Service Management. Skills: Technology Service Management, ITSM processes, ITIL frameworks. Champion technology-enabled service delivery. 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Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana As the Senior Director of Platform Engineering, you will own the foundation that the entire Altana engineering organization builds on: the cloud infrastructure that runs our products and the developer experience that determines how fast and how safely we ship. You will lead a multidisciplinary organization spanning Cloud Engineering, Developer Experience, Site Reliability, and DevSecOps / Release Engineering — with end-to-end ownership of our build, test, and release pipelines. This is a moment of real transformation in how software is built. We are reorganizing our engineering practice around an AI-first, agent-first model, where AI coding harnesses and autonomous agents are first-class participants in the software development lifecycle. We are looking for a leader who has done this work before — someone who has built and scaled developer experience and platform organizations, and who has direct, hands-on experience and strong, well-formed opinions about agentic coding, AI-assisted development, and what it takes to make an engineering org dramatically more productive. You will set the technical strategy, build and develop the team, and personally raise the bar on engineering excellence. You will be measured by the reliability and cost-efficiency of our platforms, the velocity and happiness of every engineer who depends on them, and how effectively Altana adopts AI across the development lifecycle. Key areas under your stewardship Cloud Engineering: You will design, manage, and secure the multi-cloud infrastructure that powers our products — architectures that are scalable, flexible, resilient, and cost-performant across both commercial and government-compliant deployments. This includes the data platforms that support large-scale data processing, analytics, and machine learning, enabling our teams to work with world-scale datasets and build data-driven solutions. Developer Experience: You will own the infrastructure and tooling the engineering organization relies on every day — our monorepo, CI/CD platform, build systems, local development environments, and internal tooling — and the end-to-end experience of working in our codebase from clone to production. This is the center of gravity for the role: driving Developer Acceleration across the board and making AI-first, agent-first development the default way Altana engineers work. Site Reliability: You will ensure our systems are reliable, available, performant, and efficient. The SRE function establishes and monitors SLOs and error budgets, owns observability, drives toil reduction, and leads incident management so our services run smoothly and recover quickly from disruption. DevOps / Release Engineering: You will bridge development and operations, automating and optimizing the software delivery lifecycle from commit to deploy. Through robust CI/CD pipelines and infrastructure as code, your team ensures new features and updates ship rapidly, safely, and consistently. Your Responsibilities Technical Strategy conduct regular post-incident reviews and capacity planning to anticipate and mitigate risk before it reaches customers. Collaboration foster professional development, recognize outstanding performance, and address underperformance constructively and in a timely way. About You Experience building, leading, and scaling best-in-class platform and/or developer experience organizations, ideally in a rapidly scaling environment, including leading managers and senior engineers. 10+ years of real-world experience developing or managing complex engineering systems, with significant time spent owning developer experience, platform engineering, or the build/test/release pipeline end to end. A proven track record of driving developer experience and developer productivity across an organization — you can point to concrete before/after outcomes (build times, PR cycle time, deployment frequency, reliability) from initiatives you led. Direct, hands-on experience with AI-assisted and agentic development — AI coding harnesses, agent-first / AI-first workflows, and coding agents — and clear, well-formed opinions about how they change code review, testing, pipeline design, and engineering org structure. Deep expertise with CI/CD systems (Buildkite, GitHub Actions, GitLab CI, or similar) and a demonstrated ability to scale them, ideally in a monorepo at scale. Strong software engineering fundamentals — you design well-architected systems and lead from the front, not just from the org chart. Production experience with cloud platforms (AWS, Azure, or GCP), containerization and orchestration (Docker, Kubernetes), and infrastructure as code (Terraform / OpenTofu). A track record tackling large-scale infrastructure in support of fast-paced ML/AI-enabled products and services. Experience designing tooling and patterns that work across multiple clouds or isolated / air-gapped and compliance-constrained environments (FedRAMP, SOC 2, or similar) is a strong plus. Strong sense of shared ownership, a collaborative disposition, and excellent written and verbal communication skills. You don’t hesitate to go to the dentist during the work day, but you’re also the person on your laptop working on the team’s hardest problems to relax. This role can be fully remote or based in any of our US Altana hub locations, with hybrid work flexibility: Brooklyn, NY, Washington, DC, Boston, MA, or San Francisco, CA US Salary Range and Benefits $295,000 - $345,000 USD The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including: Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance. Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary. Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option. Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency. 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program. Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking! Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness. Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and/or our Total Pet vet service and telehealth discount plan. Employee Assistance Program: Free access to confidential personal support. Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. Our Values Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers. Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable. Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward. Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission. Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects. At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation. Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.", "summaryDescription" : "Senior Director, Platform Engineering at Altana", "postedDate" : "2026-06-16T01:20:27.490", "createdAt" : "2026-06-16T01:20:27.490", "lastUpdated" : "2026-06-16T10:19:45.461", "ingestTimestamp" : "2026-06-16T01:20:27.490", "mongoId" : "6a3075f0f292fd229c014e15", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 275000, "salaryAnnualMax" : 425000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 639.4282, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7ab774d8ee00a0946865", "title" : "Manager, Senior Platform Software Engineer", "company" : "Baringa", "industry" : "Consulting", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Manager, Platform Software Engineer in London, UK, adjusted for the consulting industry and company size." }, "location" : "London", "locations" : [ "London" ], "certifications" : [ "AWS Certified Solutions Architect", "Certified Kubernetes Administrator (CKA)", "Terraform Associate" ], "timestamp" : "2026-06-16T06:00:44.872", "fingerprint" : "5f410d0cbe7d2e23cb1bfebc35ecae68840fc6f978a4f4c352d9f4ea6416f4b5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4798715101", "externalId" : "4798715101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceLevel" : "Manager", "technicalSkills" : "Python, Bash, AWS, Azure, GCP, Docker, Kubernetes, Terraform, CloudFormation, CI/CD, Microservices, Distributed systems, Monitoring, Logging, Infrastructure as Code, AI, ML, Data Engineering, Security, Performance Tuning, Database Administration, Network Engineering, System Design, Agile", "professionalSkills" : [ "Platform engineering", "Cloud architecture", "System design", "Infrastructure management", "DevOps practices", "Agile methodologies", "Problem-solving", "Technical leadership", "Mentoring junior engineers", "Stakeholder communication" ], "hardSkillsList" : [ "Cloud infrastructure management", "CI/CD pipeline development", "Container orchestration", "Infrastructure automation", "System monitoring", "Log analysis", "Scripting", "Distributed systems design", "Microservices implementation", "Performance optimization" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Cloud infrastructure management", "level" : "intermediate" }, { "name" : "CI/CD pipeline development", "level" : "intermediate" }, { "name" : "Container orchestration", "level" : "intermediate" }, { "name" : "Infrastructure automation", "level" : "intermediate" }, { "name" : "System monitoring", "level" : "intermediate" }, { "name" : "Log analysis", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Distributed systems design", "level" : "intermediate" }, { "name" : "Microservices implementation", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Platform Engineering, Cloud Architecture, DevOps, CI/CD", "majorSkillsList" : [ "Platform Engineering", "Cloud Architecture", "DevOps", "CI/CD" ], "coreResponsibilities" : "Design and implement scalable platform solutions, Build and maintain CI/CD pipelines, Manage cloud infrastructure (AWS, Azure, GCP), Implement and manage containerized applications using Docker and, Develop and maintain infrastructure as code using Terraform, Implement monitoring, logging, and alerting systems, Automate operational tasks using scripting languages, Troubleshoot and resolve platform issues, Collaborate with development teams to ensure smooth deployments, Optimize platform performance and reliability, Ensure platform security best practices are followed, Mentor junior engineers on platform best practices, Contribute to system design discussions, Evaluate and integrate new technologies into the platform", "teamCollaboration" : "Cross-functional teams; Development teams; Engineering teams; Stakeholder communication", "projectManagementSkills" : [ "Agile", "Scrum", "Roadmap planning", "Project execution" ], "domainKnowledge" : "Cloud-native architecture; Distributed systems; Microservices architecture; Infrastructure as Code; CI/CD principles; Containerization; Monitoring and logging; System reliability; Platform engineering best practices", "domainList" : [ "cloud-native-architecture", "distributed-systems", "microservices-architecture", "infrastructure-as-code", "ci-cd-principles", "containerization", "monitoring-and-logging", "system-reliability", "platform-engineering-best-practices" ], "domainSpecificKnowledge" : [ "Cloud-native architecture", "Distributed systems", "Microservices architecture", "Infrastructure as Code", "CI/CD principles", "Containerization", "Monitoring and logging", "System reliability", "Platform engineering best practices" ], "toolProficiency" : [ "Docker", "Kubernetes", "Terraform", "CloudFormation", "Python", "Bash", "AWS", "Azure", "GCP", "JIRA" ], "communicationSkills" : "Technical documentation; Stakeholder presentations", "documentationSkills" : "Technical writing; Architecture diagrams; Runbooks", "continuousLearning" : "Professional development; Training opportunities; Knowledge sharing", "innovationCreativity" : "Technology evaluation; Process improvement", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Performance optimization; System debugging", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Improve platform reliability; Enhance deployment efficiency; Reduce operational costs; Ensure platform scalability; Maintain high availability; Streamline development workflows", "qualificationsBasic" : "Bachelor's degree in a relevant field, 5+ years of experience in platform engineering, Experience with cloud platforms (AWS, Azure, GCP), Experience with CI/CD pipelines, Experience with containerization technologies (Docker, Kubernetes), Experience with infrastructure as code (Terraform, CloudFormation), Experience with monitoring and logging tools, Experience with scripting languages (Python, Bash), Experience with distributed systems, Experience with microservices architecture", "qualificationsPreferred" : "Master's degree in a relevant field, Experience with AI/ML platforms, Experience with data engineering tools, Experience with security best practices, Experience with performance tuning, Experience with database administration, Experience with network engineering, Experience with system design, Experience with agile methodologies, Experience with CI/CD automation", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Energy Products Practice is looking for an experienced (job title/level) to join the team. Baringa are world leaders in modelling energy markets and using the insights generated through these models to drive change in a decarbonising energy industry. The Energy Products practice specialises in the development and innovation of our analytical models and supporting technology ecosystem underpinned by our deep expertise in the energy markets. Our staff come from diverse backgrounds, based across multiple geographies, and building models that utilise highly varied data sources – everything from kilobytes of academic papers to terabytes of hourly scenario projections for 50+ years. They need rapid access to data, analytics outputs, and highly scalable data processing infrastructure. Our scale and model complexity has reached a point that to continue to achieve our business vision, we are building a dedicated global Data and Processing Platform team. Come and join us to be part of the energy transition, the defining challenge of our lifetimes, where your technical skills and experience can have real impact. What you will be doing We are looking for a Senior Platform Software Engineer to join as a core member of the Data and Processing Platform team, taking on a key role alongside the Engineering Lead to build the foundations and shared capabilities that support Baringa’s continued growth and evolution. You will help shape the design, implementation and ongoing support of a greenfield Data and Processing Platform and its supporting software products You will support the Engineering Lead to engage with internal developers, energy system modellers, client-facing energy experts, and users across the business to build capabilities that enable them to work more effectively and better serve our clients. You will help drive engineering best practices, ensuring that quality, reliability and observability are built into our products from inception. You will design and implement robust CI/CD automation flows, continually evolving our processes to improve the engineering experience for ourselves and the teams we support. You will take an active role in all stages of the team’s agile development approach, from refinement through to delivery, supporting the iterative improvement of our team processes. Your skills and experience You are passionate about building the ‘right’ solution to problems, with a desire to understand the problems at their core and ‘why’ a solution is fit for purpose. You will have practical experience as a senior engineer in high-performing engineering teams, collaborating closely with colleagues and taking pride in what you create. You are strong at solving complex problems and can flexibly consider different technologies/engineering approaches to achieve this. You have advanced working knowledge of a general programming language (e. g. Python, Java, C#, Typescript etc.) and understand both domain modelling and application programming. You have working knowledge of data management technologies (SQL, NoSQL, Databricks etc.) You have working knowledge of modern software engineering tools (Git, CI/CD pipelines), cloud technologies (e. g. AWS, Azure) and Infrastructure as Code (e. g. Terraform, Pulumi) You have worked across the technology stack with experience of established frameworks (e. g. React/Angular/Vue/Blazor frontends and/or FastAPI/Spring Boot/.NET backends) You have experience building and supporting different architectural approaches and are confident in justifying your technology and architectural choices. You are passionate about communicating complex concepts succinctly to both technical and non-technical audiences to reach a common understanding. You have experience working with agile methodologies (e. g. Scrum/Kanban), with an understanding of the key principles that underpin their effective use. We’ve seen research that says some candidates will not apply to a role if they don’t meet every requirement, but please do not let this put you off. If you think you are a good overall match please do get in touch – we look carefully at all applications, and you may well be our ideal candidate. What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Manager, Senior Platform Software Engineer at Baringa. Skills: Platform Engineering, Cloud Architecture, DevOps, CI/CD. Design and implement scalable platform solutions. Build and maintain CI/CD pipelines", "postedDate" : "2026-06-14T19:10:20.224", "createdAt" : "2026-06-14T19:10:20.224", "lastUpdated" : "2026-06-16T06:00:44.872", "ingestTimestamp" : "2026-06-14T19:10:20.224", "mongoId" : "6a2c7ab774d8ee00a0946865", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Cloud infrastructure management", "CI/CD pipeline development", "Container orchestration", "Infrastructure automation", "System monitoring", "Log analysis", "Scripting", "Distributed systems design", "Microservices implementation", "Performance optimization", "Leadership", "Mentoring", "Platform Engineering", "Cloud Architecture", "DevOps", "CI/CD", "Platform engineering", "Cloud architecture", "System design", "Infrastructure management", "DevOps practices", "Agile methodologies", "Problem-solving", "Technical leadership", "Mentoring junior engineers", "Stakeholder communication", "Agile", "Scrum", "Roadmap planning", "Project execution", "Cloud-native architecture", "Distributed systems", "Microservices architecture", "Infrastructure as Code", "CI/CD principles", "Containerization", "Monitoring and logging", "System reliability", "Platform engineering best practices", "AWS Certified Solutions Architect", "Certified Kubernetes Administrator (CKA)", "Terraform Associate", "Docker", "Kubernetes", "Terraform", "CloudFormation", "Python", "Bash", "AWS", "Azure", "GCP", "JIRA" ], "skillCount" : 52, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 633.98804, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051cbf292fd229cf06cee", "title" : "Engineering Manager", "company" : "SumUp", "industry" : "FinTech", "salary" : { "min" : 260000.0, "max" : 400000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Engineering Manager in São Paulo, Brazil, adjusted for FinTech industry and manager seniority." }, "location" : "São Paulo, Brazil", "locations" : [ "São Paulo", "Brazil" ], "timestamp" : "2026-06-16T09:00:34.003", "fingerprint" : "6934448ed7bf4c766500abfc010ca80412753e74ad67d8a492dd0134b66e2d1d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://sumup.com/careers/positions/8590360002?gh_jid=8590360002", "externalId" : "8590360002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PostgreSQL, DynamoDB, Redis, SNS, SQS, RabbitMQ, Kafka, AWS, Microservices, Containers, Orchestration, Golang, Kotlin, Python, Elixir", "professionalSkills" : [ "System design", "Architecture discussions", "Code reviews", "Technical deep dives" ], "hardSkillsList" : [ "Backend development", "Cloud architecture", "Database management", "Queue management", "Streaming data" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Backend development", "level" : "intermediate" }, { "name" : "Cloud architecture", "level" : "intermediate" }, { "name" : "Database management", "level" : "intermediate" }, { "name" : "Queue management", "level" : "intermediate" }, { "name" : "Streaming data", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Team leadership, Backend engineering, Cloud infrastructure, System architecture", "majorSkillsList" : [ "Team leadership", "Backend engineering", "Cloud infrastructure", "System architecture" ], "coreResponsibilities" : "Lead two squads of engineers, Oversee development of banking services, Improve reliability and scalability, Establish clear ownership and accountability, Ensure engineer understands impact, Work with Product Manager to define OKRs, Navigate cross-tribe dependencies, Align roadmap with business goals, Participate in technical decisions, Conduct code reviews, Define standards for operational excellence, Spearhead migration to global architecture, Ensure technology scales internationally, Guarantee product quality, Foster culture of continuous improvement", "teamCollaboration" : "Cross-functional squads; Cross-tribe dependencies; International teams", "projectManagementSkills" : [ "OKRs", "Roadmap planning" ], "domainKnowledge" : "Banking; Payments infrastructure; Fintech; Distributed systems; Cloud-native technologies; Relational databases; NoSQL databases; Queues; Streaming; Cloud platforms; Microservices; Containers; Orchestration", "domainList" : [ "banking", "payments-infrastructure", "fintech", "distributed-systems", "cloud-native-technologies", "relational-databases", "nosql-databases", "queues", "streaming", "cloud-platforms", "microservices", "containers", "orchestration" ], "domainSpecificKnowledge" : [ "Banking", "Payments infrastructure", "Fintech", "Distributed systems", "Cloud-native technologies", "Relational databases", "NoSQL databases", "Queues", "Streaming", "Cloud platforms", "Microservices", "Containers", "Orchestration" ], "toolProficiency" : [ "PostgreSQL", "DynamoDB", "Redis", "SNS", "SQS", "RabbitMQ", "Kafka", "AWS" ], "communicationSkills" : "Written communication; Spoken communication", "continuousLearning" : "Courses; Certifications; Conferences", "problemSolvingSkills" : "Technical debt management; Operational excellence", "outcomesObjectives" : "Build digital bank; Scale high-availability systems; Handle millions of transactions; Achieve peak performance goals; Ensure technology scales internationally", "qualificationsBasic" : "2+ years leading engineers, 5+ years backend experience, Experience with relational databases, Experience with NoSQL databases, Experience with queues, AWS or comparable cloud experience, Experience with modern cloud-native backend technologies, Advanced English proficiency", "qualificationsPreferred" : "3+ years leading engineers, Experience with streaming, Longer tenures in leadership roles (18+ months)", "workSiteFlexibility" : "Flexible", "rawDescription" : "At SumUp, we believe small merchants are the heartbeat of our communities. By joining the Global Bank tribe, you'll be part of a global team across Berlin, Cologne, São Paulo, Santiago, Sofia, and Vilnius — all working together to build the #1 bank for small businesses worldwide. As a key member of our Engineering tribe, you’ll help build a digital bank from the ground up within one of the world's fastest-growing fintechs. You'll work in autonomous, cross-functional squads tackling complex, high-impact challenges across banking and payments infrastructure, with the freedom to take ownership, experiment, and make real architectural decisions. Here, the problems are hard, the scale is real, and the work you ship directly shapes the financial lives of millions of small business owners around the world. As an Engineering Manager, you will navigate the complexities of scaling high-availability systems that handle millions of transactions while steering your teams through a high-impact transition from local solutions to a unified global architecture. If you are driven by the challenge of turning technical debt into operational excellence and building the \"number one bank\" for small businesses, this is your next chapter. What You’ll Do Lead at Scale: Direct two high-performing squads of 4 to 7 engineers each, focusing on building trust and autonomy within a newly formed team. You will oversee the development of critical banking services where improving reliability and scalability is a constant priority. Establish Ownership: Actively establish clear ownership and accountability across your squads, ensuring every engineer understands their impact on the platform's availability and peak performance goals. Strategic Partnership: Work in close collaboration with the Product Manager to define OKRs and navigate complex cross-tribe dependencies, ensuring the roadmap and deliveries are perfectly aligned with business goals. Technical Excellence: Actively participate in technical decisions, conduct code reviews, and define standards for operational excellence to ensure a top-tier merchant experience. Global Convergence: Spearhead the migration and convergence of our local Brazilian platforms into a global architecture, ensuring our technology scales with our international ambitions and impacts millions of users worldwide. Quality & Culture: Guarantee product quality with a steadfast focus on engineering best practices (Clean Code, Testing, CI/CD) and fostering a culture of continuous improvement. What Makes You a Great Fit 2+ years leading a team of 2–6 engineers as an Engineering Manager (3+ preferred) Previously worked as a Senior Engineer with 5+ years of hands-on backend experience Comfortable being hands-on when needed (architecture discussions, code reviews, technical deep dives) Experience leading medium-to-complex projects across multiple squads or domains Strong experience with relational databases (PostgreSQL) and NoSQL (DynamoDB, Redis) Experience with queues (SNS/SQS, RabbitMQ) and preferably streaming (Kafka) AWS or comparable cloud experience Experience with modern cloud-native backend technologies (microservices, containers, orchestration) Advanced English proficiency (written and spoken) Nice to Have Experience in financial services or payments Experience with Golang, Kotlin, Python, or Elixir Familiarity with distributed systems and resilience patterns Longer tenures in previous leadership roles (18+ months) Why You Should Join SumUp \uD83D\uDCC8 High Impact: Lead one of Brazil’s most strategic payment domains used daily by millions of merchants. \uD83E\uDDE0 Technical Growth: Act as the technical reference for the squad and grow toward Staff Engineer or senior EM leadership. \uD83C\uDF0D Global Exposure: Collaborate with international teams and senior engineering leaders across Europe and Brazil. \uD83D\uDCDA Learning & Development: Annual budget of R$ 10,000 for courses, certifications, and conferences. \uD83D\uDCB8 Virtual Stock Program: Grow with SumUp and share in our success. \uD83C\uDF34 Break4Me Program: 30 additional days off after 3 years. \uD83D\uDC99 Comprehensive Benefits: Health plan, VR, Wellhub, Zenklub, life insurance, childcare allowance, and more. About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.", "summaryDescription" : "Engineering Manager at SumUp. Skills: Team leadership, Backend engineering, Cloud infrastructure, System architecture. Lead two squads of engineers. Oversee development of banking services", "postedDate" : "2026-06-15T23:18:43.719", "createdAt" : "2026-06-15T23:18:43.719", "lastUpdated" : "2026-06-16T09:00:34.003", "ingestTimestamp" : "2026-06-15T23:18:43.719", "mongoId" : "6a3051cbf292fd229cf06cee", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Backend development", "Cloud architecture", "Database management", "Queue management", "Streaming data", "Leadership", "Team leadership", "Backend engineering", "Cloud infrastructure", "System architecture", "System design", "Architecture discussions", "Code reviews", "Technical deep dives", "OKRs", "Roadmap planning", "Banking", "Payments infrastructure", "Fintech", "Distributed systems", "Cloud-native technologies", "Relational databases", "NoSQL databases", "Queues", "Streaming", "Cloud platforms", "Microservices", "Containers", "Orchestration", "PostgreSQL", "DynamoDB", "Redis", "SNS", "SQS", "RabbitMQ", "Kafka", "AWS" ], "skillCount" : 37, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 631.67706, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3057c0f292fd229cf3db93", "title" : "VodafoneThree - Service Assurance & Management Lead", "company" : "Three UK", "industry" : "Telecommunications", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Service Assurance & Management Lead in the Telecommunications industry in Newbury, United Kingdom, adjusted for seniority and company size." }, "location" : "Newbury, England, United Kingdom", "locations" : [ "Newbury", "England", "United Kingdom" ], "timestamp" : "2026-06-16T07:49:35.114", "fingerprint" : "6a392d6b7fac1d3fb24a63d927f7e4da2b26fa1575895d6ebfc7047a3d04fbeb", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Three-UK/744000132192239-vodafonethree-service-assurance-management-lead", "externalId" : "744000132192239", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newbury", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4020243,-1.3242212" } ], "locationText" : "Newbury, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "OSS", "professionalSkills" : [ "Integration authority", "Relationship management", "Demand assessment", "Requirements translation", "Technical roadmap", "Delivery performance", "Contractual compliance", "Business value realization", "Stakeholder management", "Internal communications", "External communications" ], "hardSkillsList" : [ "Platform integration", "Technical specifications", "Technical deliverables" ], "hardSkills" : [ { "name" : "Platform integration", "level" : "intermediate" }, { "name" : "Technical specifications", "level" : "intermediate" }, { "name" : "Technical deliverables", "level" : "intermediate" } ], "majorSkills" : "Service Assurance, Service Management, Platform integration", "majorSkillsList" : [ "Service Assurance", "Service Management", "Platform integration" ], "coreResponsibilities" : "Accountable for end-to-end integration, Ensure integrations support contractual obligations, Manage inbound and outbound demand, Translate business requirements, Develop technical artefacts, Maintain technical artefacts, Assess inbound demand, Assess outbound demand, Determine impact, Define required transformations, Translate requirements into deliverables, Engage internal stakeholders, Engage external stakeholders, Ensure effective delivery, Build technical roadmap, Prioritise technical roadmap, Strengthen domain expertise, Ensure strategic alignment, Maintain delivery performance, Ensure contractual compliance, Realise business value, Support network initiatives, Manage senior stakeholders, Coordinate internal communications, Coordinate external communications, Drive transparency, Drive alignment, Achieve strategic objectives", "teamCollaboration" : "Cross-functional teams; Senior stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Telecommunications; Digital services; OSS domain; Service Assurance; Service Management; Network sharing", "domainList" : [ "telecommunications", "digital-services", "oss-domain", "service-assurance", "service-management", "network-sharing" ], "domainSpecificKnowledge" : [ "Telecommunications", "Digital services", "OSS domain", "Service Assurance", "Service Management", "Network sharing" ], "communicationSkills" : "Internal communications; External communications", "documentationSkills" : "Technical artefacts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Realise business value", "qualificationsBasic" : "5+ years integration experience, 5+ years OSS domain experience, 5+ years Service Assurance experience, 5+ years Service Management experience", "qualificationsPreferred" : "Experience with VMO2 platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "VodafoneThree - Service Assurance & Management Lead Location: Newbury + Hybrid Working Hours: Full time 37.5 hours per week – Mon to Fri *Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers What you'll do Our organisation is a leading provider in the telecommunications and digital services sector, committed to delivering high-quality connectivity and innovative solutions to consumers and businesses. With a strong focus on digital transformation and operational excellence, we aim to drive sustainable growth and superior customer experience across all touchpoints. The Shared OSS Service Assurance & Management Lead is accountable for the integration of the Service Assurance and Service Management platforms between VodafoneThree and VMO2 under the Beacon sharing agreement. The role owns the development and maintenance of all technical artefacts related to this integration and is responsible for assessing both inbound and outbound demand to determine impact, define required transformations, and translate requirements into clear technical deliverables. Acting as a key integration authority within the OSS domain, the Lead engages internal and external stakeholders to ensure the effective delivery of agreed outcomes to scope, budget, time, and quality. The position also builds and prioritises the 18-month technical roadmap, strengthening domain expertise and ensuring long-term strategic alignment. The role requires strong relationship management to maintain delivery performance, ensure contractual compliance, and realise business value. Working closely with cross-functional teams, the Lead supports the successful execution of network initiatives while managing senior stakeholders and coordinating internal and external communications to drive transparency, alignment, and achievement of strategic objectives. * Accountable for the end-to-end integration between the VodafoneThree Service Assurance platform and the Service Management platform with VMO2 platforms. * Ensure all integrations fully support and underpin contractual obligations with our network-sharing partner VMO2. * Management of inbound and outbound demand from/to external partners * Translate business requirements into clear, comprehensive technical specifications for platform integrations with VMO2. * Develop, maintain and govern High-Level Design (HLD) and Low-Level Design (LLD) documentation for all relevant integrations. * Define acceptance criteria and testing requirements for all relevant integrations; oversee and coordinate test execution to ensure successful delivery and compliance. * Manage relationships with external partners to ensure delivery performance, alignment with contractual obligations, and value for the business. * Collaborate with cross-functional teams to support the successful delivery of network engineering initiatives and related applications. * Manage the relationship with our VMO2 counterparts from a technical and delivery perspective, providing subject-matter expertise and serving as the primary technical interface for all integration-related demands and initiatives. * Establish and maintain strong working relationships with the relevant platform owners and domain Subject Matter Experts (SMEs) across VodafoneThree and Vodafone Group to ensure alignment on integration scope, priorities, and technical direction. * Act as the primary liaison with our counterparts in VMO2, aligning on technical requirements, interface specifications, and cross-organizational dependencies to enable seamless integration delivery. * Support RFP activities for the new solutions in respective domains * Managing a range of senior stakeholders and internal/external communications. ## Qualifications Who are you * Proven experience in Radio tools and Service Assurance platforms within the OSS domain. * Good understanding of mobile network architecture and relevant processes in network design, deployment and operations. * Expert knowledge of OSS solutions and their implementation covering areas in Service Management, Configuration Management, Network Inventory and Customer Experience Management. * Strong experience of providing technical, decision making and problem-solving leadership for a technical domain and can demonstrate setting technical direction and quality/ standards for delivery and design. * Proven experience in Service Assurance within the OSS domain and working experience with MyCom solution. * Proven experience in Service Management within the OSS domain and working experience with BMC solution. * Demonstratable experience in delivering projects spanning across different organisations and managing stakeholders across different business partners. * Proficient in developing and maintaining technical artifacts (BRS, HLD, LLD) and TOGAF 9.1 Certified. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. ## Additional Information What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Posting End Date: 27th June 2026 Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [jobs@three.co.uk](mailto:jobs@three.co.uk) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree", "summaryDescription" : "VodafoneThree - Service Assurance & Management Lead at Three UK. Skills: Service Assurance, Service Management, Platform integration. Accountable for end-to-end integration. 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Diverse engineering teams", "projectManagementSkills" : [ "Requirements gathering", "Architecture definition", "Implementation", "Testing", "Deployment" ], "domainKnowledge" : "Scalable systems; High-performance systems; Digital ecosystems; Digital services aggregator; Application security; Data flows; Scalability principles; Web environments; Mobile environments; Cloud environments", "domainList" : [ "scalable-systems", "high-performance-systems", "digital-ecosystems", "digital-services-aggregator", "application-security", "data-flows", "scalability-principles", "web-environments", "mobile-environments", "cloud-environments" ], "domainSpecificKnowledge" : [ "Scalable systems", "High-performance systems", "Digital ecosystems", "Digital services aggregator", "Application security", "Data flows", "Scalability principles", "Web environments", "Mobile environments", "Cloud environments" ], "toolProficiency" : [ "Git", "Docker", "Kubernetes" ], "continuousLearning" : "Rapid learning opportunities; 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We are anti-silo. Anti-career stagnation. Anti-conventional. Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE. To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinking about our lives for good. Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. Role Purpose Why this role matters: As an Engineering Manager, you’ll play a key role in enabling our engineering teams to deliver high-quality digital experiences at scale. You’ll focus on solving technical challenges, improving team effectiveness, and guiding architectural decisions that support our fast-changing platform. Your contributions will help shape how we build scalable systems, grow engineering talent, and deliver value to millions of users. What success looks like: In your first year, you will: Build and scale secure, high-performance systems and applications that support our growing user base across global markets. Improve engineering velocity and software quality by championing cross-platform best practices. Cultivate an environment of technical excellence, collaboration, and mentorship across diverse engineering teams. Why this is for you: If you're energized by scaling tech products, mentoring talented engineers, and architecting future-proof solutions—not just on one platform, but across the stack—this is your opportunity. We’re looking for someone who thrives at the intersection of code, leadership, and meaningful product delivery. Key Responsibilities In this role, you will: Lead the design and development of scalable, high-performance systems, ensuring they support millions of users across global markets. Collaborate with product, design, QA, and engineering teams to deliver integrated, seamless user experiences. Manage system performance, identify bottlenecks, and implement optimizations to improve reliability, security, and efficiency at every layer. Drive the full development lifecycle—from requirements gathering and architecture to implementation, testing, and deployment. Mentor and develop engineers within your team, providing technical guidance and fostering a culture of learning, experimentation, and innovation. Ensure teams follow secure software development practices, with rigor in areas such as data handling, quality control, and release management. Stay current with emerging technologies and engineering trends relevant to your domain, bringing new ideas to enhance our platforms and delivery. Qualifications & Attributes We’re seeking someone who embodies the following: Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. Experience: 8+ years of professional software development experience, with at least 2–3 years leading engineering teams. Demonstrated success in delivering production-grade platforms—whether backend, frontend, or mobile—in fast-paced, tech-driven environments. Technical Skills: Must-haves: Strong expertise in scalable system design, performance optimization, and platform reliability. Proven experience working with modern architecture patterns (e. g. microservices, APIs, responsive UI frameworks, real-time systems). Familiarity with cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, version control (Git), and testing strategies. Deep understanding of application security, data flows, and scalability principles in either web, mobile, or cloud environments. Nice-to-haves: Experience with containerization (Docker, Kubernetes), event-driven systems (Kafka, RabbitMQ), or serverless computing (e.g., AWS Lambda). Exposure to both backend and client-side technologies, even if primary expertise lies in one domain. Contributions to open-source projects or an active presence in the engineering community. Unique Attributes: Thrives in dynamic environments that require thoughtful technical decisions and rapid iteration. Brings strong mentoring, coaching, and team-building capabilities. Balances hands-on technical insight with strategic thinking and delivery ownership. Comfortable navigating ambiguity while fostering clarity and alignment across stakeholders. What we offer: Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise. Hybrid work environment - flexibility to work from home 2 days a week in our UAE & Pakistan offices. Healthcare and other local benefits offered in market. By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.", "summaryDescription" : "Engineering Manager at Beyond ONE. Skills: System design, Platform reliability, Engineering leadership. Lead system design and development. 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Cross-functional teams", "projectManagementSkills" : [ "Agile mindset" ], "domainKnowledge" : "Distributed systems; Compliance; Governance; Cloud computing", "domainList" : [ "distributed-systems", "compliance", "governance", "cloud-computing" ], "domainSpecificKnowledge" : [ "Distributed systems", "Compliance", "Governance", "Cloud computing" ], "continuousLearning" : "Study industry experts; Learn new technologies", "innovationCreativity" : "Implement innovative solutions; Reinvent systems; Reinvent processes; Reinvent tools; Radical new approaches", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Systems analysis; Debugging", "specialRequirements" : "TS/SCI with polygraph, Opt into clearance, On-call rotation", "outcomesObjectives" : "Scale to meet demand; Delight customers; Improve efficiency of government services; Improve effectiveness of government services", "qualificationsBasic" : "Associate's degree or above, Cloud+ or GICSP or GSEC or SSCP, 6+ years Linux experience, 6+ years systems engineering/administration automation, 5+ years Agile methods and processes, Active TS/SCI security clearance with polygraph", "qualificationsPreferred" : "Degree in Computer Science or Engineering, Understanding of design for scalability, Understanding of design for performance, Understanding of design for reliability, Automation framework development experience, Testing framework development experience, Monitoring framework development experience, Debugging skills, Systems analysis skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Would you like to help implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to provide a better world for future generations? This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems. AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. Amazon Web Services is seeking top industry technical experts to grow our team dedicated to expanding and maintaining Platform Engineering & Emerging Technology (PEET) services in dedicated regions. This role is specifically focused on AWS CloudTrail, AWS Config, Systems Manager as well as solutions created and owned by own team to solve customer and builder points in dedicated clouds. We are seeking a talented engineer skilled in the art of integration who understands the Agile mindset and DevOps philosophies, yet is not constrained by how “things are usually done\" and is willing to decompose and reinvent systems, processes, and tools. We're looking for a technical expert for some of the largest compliance and governance services on the planet; if you possess that rare mix of depth in Operations, Networking, and Systems Engineering then we are waiting for your application. Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. Apply to meet our talented team and let's see if you are the one that can help us scale to meet the demand of our largest government customers! Become our leading expert on Amazon Web Services (AWS) PEET products and services. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become a master at diagnosis, response, measurement, and automation. You will optimize, design and build the operational scalability that sustains the platform's insane growth. You will be able to measure your success by its visible impact on the efficiency and effectiveness of government services for our nation. A day in the life - Investigating new ways to improve operations and defining new solutions to solve technically complex cloud issues for our customers. - Taking a proactive approach to maintaining service health by investigating performance outliers through metric analysis and log diving. - Increasing service knowledge by diving deep into its architecture to better understand system configuration and dependencies. Applying that knowledge to prioritize work across the team, in order to delight customers. - Studying and learning along some of the industry’s top experts on cloud computing and storage. - Building and launching AWS services from ordering hardware to deploying software. - Participating in an on-call rotation. Analyzing repeat issues and defining solutions. - Modifying and/or optimizing solutions for isolated networks. - Inspection of security practices, and application of best practices. - Supporting the U.S. Intelligence Community and Defense agencies to implement innovative cloud computing solutions and solve unique technical problems. About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of AWS CloudTrail, AWS Config, and Systems Manager services in AWS, including support for customers who require specialized solutions for their cloud services. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Basic Qualifications: - Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner) - 6+ years of Linux experience - 6+ years of systems engineering/administration automation experience - 5+ years of Agile methods and processes experience. - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications: - In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field - Understanding of design for scalability, performance and reliability - Automation, testing or monitoring framework development experience - Strong debugging and systems analysis skills to be able to identify and quickly resolve/mitigate issues Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $139,500/year in our lowest geographic market up to $210,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Senior ADC Engineer, Platform Engineering & Emerging Technology at Amazon.com Services LLC. Skills: Platform Engineering, Cloud Services, Systems Management. Implement innovative cloud computing solutions. 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We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE TEAM The LangSmith team owns and builds LangChain's core platform for observability, evaluation, and production reliability of AI systems. From tracing and annotation to run rules, evaluations, and beyond, this team owns LangSmith end-to-end. If you want to define what great AI observability looks like at production scale, this is where that work gets done. ABOUT THE ROLE We’re looking for an Engineering Manager to lead the team building LangSmith, our observability and evaluation platform for LLM applications. You’ll define the technical direction, grow and mentor a world-class engineering team, and partner with product and design to deliver features that help developers build and deploy trustworthy AI systems with confidence. WHAT YOU'LL DO - Build, mentor, and grow a high-performing team of engineers, fostering collaboration, ownership, and accountability - Strengthen LangChain’s engineering culture through mentorship, high-quality code, and technical excellence - Shape long-term technical direction and ensure scalability and reliability of LangSmith AI Observability Platform - Partner with product and design teams to define scope, sequence, and success criteria for key initiatives - Maintain a high bar for technical excellence while making sure the team moves with urgency and focus - Lead by example in writing clean, maintainable, and well-tested code in Go/Python and Typescript - Engage directly with customers to understand their needs and translate them into actionable product improvements WHAT YOU'LL BRING - Experience managing or tech-leading teams delivering complex full-stack products - Strong technical background in Go/Python and React/Typescript - Solid understanding of databases (Postgres, Redis and ClickHouse) - Proven ability to design high throughput data-intensive systems - Bias towards shipping quickly and learning from customers - Strong communication skills—able to collaborate with internal stakeholders and engage directly with customers - Bonus: Experience building AI/LLM-powered applications, developer tools, or observability platforms - Annual salary range: $200,000- $250,000 Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.", "summaryDescription" : "Software Engineering Manager, AI Observability & Evals Platform at LangChain. Skills: AI Observability, LLM Applications, Developer Tools, Platform Engineering. Build high-performing team. 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Peer engineering leaders; Product stakeholders; Finance stakeholders; Executive stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Enterprise Asset Management; AI-powered platform; Agent orchestration; LLMs; Agentic workflows; CMMS; IoT; Industrial SaaS", "domainList" : [ "enterprise-asset-management", "ai-powered-platform", "agent-orchestration", "llms", "agentic-workflows", "cmms", "iot", "industrial-saas" ], "domainSpecificKnowledge" : [ "Enterprise Asset Management", "AI-powered platform", "Agent orchestration", "LLMs", "Agentic workflows", "CMMS", "IoT", "Industrial SaaS" ], "toolProficiency" : [ "AI Builder" ], "communicationSkills" : "Represent platform complexity; Represent tradeoffs", "problemSolvingSkills" : "Eliminate organizational bottlenecks", "outcomesObjectives" : "Translate business goals into investments; Ensure org extracts leverage from AI; Improve engineering velocity; Improve developer experience; Enhance customer trust", "qualificationsBasic" : "10+ years software engineering, 5+ years engineering leadership, 2+ years managing managers, Technical depth in distributed systems, Technical depth in backend frameworks, Technical depth in mobile frameworks, Technical depth in platform engineering, Technical depth in reliability engineering, Track record owning platform teams, Track record owning infrastructure teams, AI-forward direction setting, AI-native standard adherence, Systems thinker, Clear communicator to stakeholders", "qualificationsPreferred" : "Experience leading Testing Frameworks, Experience leading Quality Engineering, Experience leading Developer Productivity platform, Hands-on scaling developer platforms, Familiarity with CMMS, Familiarity with IoT, Familiarity with industrial SaaS", "workSiteFlexibility" : "Flexible", "rawDescription" : "MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding https://www.getmaintainx.com/newsroom/maintainx-raises-150m led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 https://www.getmaintainx.com/blog/maintainx-named-to-2025-forbes-cloud-100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. MaintainX is the leading AI-powered Enterprise Asset Management (EAM) platform built for the modern world. Our mission is to make the lives of blue-collar workers easier worldwide by providing intuitive, mobile-first software that helps teams keep the physical world running. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We’re redefining how maintenance and operations teams work—transforming maintenance from a cost center into a strategic lever for growth. MaintainX fuses enterprise strength with consumer simplicity, empowering organizations to boost reliability, performance, and efficiency. THE OPPORTUNITY We're looking for a Director of Software Development to lead MaintainX's Platform division — the seven foundational teams every product engineer builds on: AI Builder, DevOps, Compliance, Testing Frameworks, Backend Frameworks, Mobile Frameworks, and SRE. This is a manager-of-managers role for someone who wants to define how a high-growth engineering org operates at scale. WHAT YOU’LL DO: - Own the roadmap and operating model for Platform Engineering: set division-level priorities, manage cross-team dependencies, and translate business goals into multi-quarter platform investments. - Lead and develop a team of Software Development Managers - coaching on people development, technical judgment, and organizational effectiveness across seven teams. - Set the engineering standards every product team depends on: framework conventions, reliability targets, compliance posture, and CI/CD health. - Drive MaintainX's AI-native platform strategy - the AI Builder team's agent orchestration, tool registry, and developer environments sit in this division; your job is to ensure the org extracts real leverage from them. - Own division-level reliability: SLO definitions, incident response frameworks, on-call health, and the systemic path from incident to prevention. - Partner with the CTO and peer engineering leaders on org design, architectural decisions, and headcount planning. - Represent Platform Engineering to the business — translating infrastructure investment into engineering velocity, developer experience, and customer trust. ABOUT YOU: - 10+ years in software engineering with 5+ years in engineering leadership, including 2+ years managing managers across multiple teams. - Technical depth in at least two of: distributed systems, backend or mobile frameworks, platform engineering, reliability engineering - credible enough to make hard hiring decisions and engage in architecture reviews. - Track record of owning platform or infrastructure-focused teams at a growth-stage B2B SaaS company, with demonstrated impact on engineering velocity. - AI-forward: you set direction for teams building on LLMs and agentic workflows, and you hold your org to an AI-native standard. - Systems thinker who identifies organizational bottlenecks and eliminates them without creating new ones — you design teams, not just manage them. - Strong communicator who can represent platform complexity and tradeoffs clearly to product, finance, and executive stakeholders. NICE TO HAVE: - Experience leading a Testing Frameworks, Quality Engineering, or Developer Productivity platform function. - Hands-on history scaling developer platforms through rapid headcount growth (Series D+). - Familiarity with CMMS, IoT, or industrial SaaS domains. What’s in it for you: - Competitive salary and meaningful equity opportunities. - Healthcare, dental, and vision coverage. - 401(k) / RRSP enrollment program. - Take what you need PTO. - A Work Culture https://crew.vc/perspectives-insights/scaling-culture-through-hyper-growth/ where: - You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists. - We believe in meritocracy, where ideas and effort are publicly celebrated. About Us: Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for that 80% of the workforce who doesn’t work behind a desk and needs enterprise-grade software at their fingertips.MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.", "summaryDescription" : "Director of Software Development, Platform at MaintainX. Skills: Platform Engineering, AI Strategy, Reliability Engineering, Manager of Managers. Own roadmap and operating model. Set division-level priorities", "createdAt" : "2026-06-13T23:21:16.162", "lastUpdated" : "2026-06-15T13:01:16.411", "ingestTimestamp" : "2026-06-13T23:21:16.162", "mongoId" : "6a2cb0f474d8ee00a09dba61", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "AI-native strategy", "System design", "Leadership", "Mentoring", "Platform Engineering", "AI Strategy", "Reliability Engineering", "Manager of Managers", "Roadmap ownership", "Operating model definition", "Cross-team dependency management", "People development", "Technical judgment", "Organizational effectiveness", "Engineering standards", "Reliability targets", "Compliance posture", "CI/CD health", "AI strategy", "Division-level reliability", "SLO definitions", "Incident response", "On-call health", "Incident prevention", "Org design", "Headcount planning", "Infrastructure investment", "Engineering velocity", "Developer experience", "Customer trust", "Hiring decisions", "Architecture reviews", "Roadmap planning", "Enterprise Asset Management", "AI-powered platform", "Agent orchestration", "LLMs", "Agentic workflows", "CMMS", "IoT", "Industrial SaaS", "AI Builder" ], "skillCount" : 42, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 617.0609, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3064e3f292fd229cfa37b8", "title" : "Engineering Manager", "company" : "Mollie", "industry" : "Engineering", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Engineering Manager in Lisbon, Portugal, adjusted for FinTech industry and manager seniority." }, "location" : "Lisbon", "locations" : [ "Lisbon" ], "timestamp" : "2026-06-16T09:59:45.889", "fingerprint" : "cc26619ff5885aa41d5c66a45f061208d92bc3d4e62e35906bae8a82ed73873e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/mollie/40dafaa1-71e5-4b53-a915-ba750751c8b4/application", "externalId" : "40dafaa1-71e5-4b53-a915-ba750751c8b4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Portugal", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "System design", "Product strategy", "Technical roadmap" ], "hardSkillsList" : [ "Distributed systems", "Full-stack development" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Full-stack development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Engineering management, Distributed systems, Team leadership", "majorSkillsList" : [ "Engineering management", "Distributed systems", "Team leadership" ], "coreResponsibilities" : "Lead application engineers, Define technical roadmap, Deliver technical roadmap, Collaborate with cross-functional teams, Shape product strategy, Shape product direction, Represent engineering in discussions, Influence product quality, Influence product scalability, Influence product innovation, Bring technical expertise, Guide teams through transitions, Drive strategic decisions, Lead cross-domain initiatives, Identify team improvements, Propose actionable solutions, Coordinate efforts to improve velocity, Coordinate efforts to improve effectiveness, Shape domain vision, Influence strategic direction, Set goals for product improvement, Balance hands-on engineering, Balance big picture thinking, Mentor high performing teams, Develop high performing teams, Maintain results driven mindset, Deliver impact at scale, Deliver impact at speed", "teamCollaboration" : "Cross-functional teams; Key technical discussions", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Large-scale distributed systems", "domainList" : [ "large-scale-distributed-systems" ], "domainSpecificKnowledge" : [ "Large-scale distributed systems" ], "communicationSkills" : "Interpersonal skills; Collaboration skills", "problemSolvingSkills" : "Problem-solving; Creative solutions", "outcomesObjectives" : "Deliver impact at scale; Deliver impact at speed", "qualificationsBasic" : "2+ years managing teams, Significant hands-on experience, Product development principles, Customer-centric approach, Analytical and problem-solving skills, Ownership and enthusiasm", "qualificationsPreferred" : "Recruit, retain, and grow talent, JVM or PHP stacks experience", "workSiteFlexibility" : "Flexible", "rawDescription" : "Your opportunity: At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe. We started 20 years ago when we launched a more direct, affordable way for companies to get paid. That provided an alternative to the frustrating, overpriced solutions that banks offered at the time. Today, we serve more than 250,000 businesses across Europe with an all-in-one solution that simplifies payments and money management. And we’re a 850-strong team of product, finance, support, commerce, and engineering specialists working across Europe – from Lisbon to London. As a hands-on Engineering Manager, you'll lead a team of skilled engineers in defining and delivering the technical roadmap for our products. Collaborating with cross-functional teams, you'll help shape product strategy and direction, while representing engineering in key technical discussions. Your work will directly influence product quality, scalability, and innovation, playing a critical role in our overall success. What you'll be doing: - Lead a growing team of application engineers, with a hands-on leadership approach expected from all engineering managers - Bring strong technical expertise and a proven track record in large-scale distributed systems and/or guiding teams through complex technical transitions - Drive strategic technical decisions in collaboration with cross-functional teams, and lead cross-domain technical initiatives that align with overall business and product goals - Identify improvements within the team, propose actionable solutions, and coordinate efforts to improve team velocity and effectiveness - Help shape the broader domain vision, influence strategic direction, and set goals for ongoing product improvement - Balance hands-on engineering with big picture thinking, taking pride in mentoring and developing high performing teams - Maintain a results driven mindset focused on delivering impact at scale and speed What you have: - Management Experience: Preferably 2+ years of managing multidisciplinary teams, with a proven ability to recruit, retain, and grow top engineering talent. - Leadership Skills: Demonstrated ability to lead, coach, and mentor engineering teams. Excellent communication, interpersonal, and collaboration skills. You are a great active listener. - Engineering Excellence: Significant hands-on experience in various contexts, building scalable, robust, and fault-tolerant systems and full-stack products, preferably on the JVM or PHP stacks. - Product Sense: A strong understanding of product development principles and a customer-centric approach. - Bias Towards Action: Balance speed and quality, make quick decisions, and learn from mistakes. - Problem-Solving Ability: Strong analytical and problem-solving skills, with a passion for finding creative solutions to complex challenges. - Passion and Energy: Demonstrate ownership and enthusiasm, seeing new tasks as opportunities to contribute and grow. - Always Be Shipping Mindset: It’s about consistently delivering value to customers, where speed and quality go hand in hand. *Kindly note relocation support is not offered for this position unfortunately.", "summaryDescription" : "Engineering Manager at Mollie. Skills: Engineering management, Distributed systems, Team leadership. Lead application engineers. Define technical roadmap", "createdAt" : "2026-06-16T00:27:28.961", "lastUpdated" : "2026-06-16T09:59:45.889", "ingestTimestamp" : "2026-06-16T00:27:28.961", "mongoId" : "6a3064e3f292fd229cfa37b8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Distributed systems", "Full-stack development", "Leadership", "Mentoring", "Engineering management", "Team leadership", "System design", "Product strategy", "Technical roadmap", "Roadmap planning", "Large-scale distributed systems" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 612.14136, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a309ab8f292fd229c0ec900", "title" : "Engineering Manager", "company" : "Auberge Collection", "industry" : "Hospitality", "salary" : { "min" : 65000.0, "max" : 70000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Telluride, CO, United States", "locations" : [ "Telluride", "CO", "United States" ], "certifications" : [ "Electrical Engineering certification", "Mechanical Engineering certification" ], "timestamp" : "2026-06-16T10:59:46.410", "fingerprint" : "e11bd6be667794403316682dfe010bb8d1f03e3b9b16f279a9fad54f7807ae3d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AubergeCollection/744000132253210-engineering-manager", "externalId" : "744000132253210", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Telluride", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.9374939,-107.8122850" } ], "locationText" : "Telluride, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "HVAC, Plumbing, Electrical systems, Spa utilities, Pool utilities, Carpentry", "professionalSkills" : [ "Maintenance operations", "Project execution", "Budget tracking", "Scheduling" ], "hardSkillsList" : [ "Plumbing", "HVAC", "Electrical systems", "Spa utilities", "Pool utilities", "Carpentry" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Plumbing", "level" : "intermediate" }, { "name" : "HVAC", "level" : "intermediate" }, { "name" : "Electrical systems", "level" : "intermediate" }, { "name" : "Spa utilities", "level" : "intermediate" }, { "name" : "Pool utilities", "level" : "intermediate" }, { "name" : "Carpentry", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Engineering management, Maintenance operations, Team supervision", "majorSkillsList" : [ "Engineering management", "Maintenance operations", "Team supervision" ], "coreResponsibilities" : "Supervise engineering associates, Schedule engineering associates, Support engineering associates, Oversee maintenance of building systems, Oversee repair of building systems, Manage work orders, Lead preventive maintenance, Conduct property walk-throughs, Coordinate with outside vendors, Coordinate with contractors, Assist Chief Engineer with budget tracking, Assist Chief Engineer with scheduling, Assist Chief Engineer with project execution, Ensure adherence to building codes, Ensure adherence to safety regulations, Ensure adherence to environmental regulations, Maintain maintenance logs, Maintain compliance documentation", "teamCollaboration" : "Cross-functional teams; Work with Chief Engineer; Work with Area Director", "projectManagementSkills" : [ "Project execution" ], "domainKnowledge" : "Hotel operations; Resort operations; Building systems; Safety regulations; Environmental regulations", "domainList" : [ "hotel-operations", "resort-operations", "building-systems", "safety-regulations", "environmental-regulations" ], "domainSpecificKnowledge" : [ "Hotel operations", "Resort operations", "Building systems", "Safety regulations", "Environmental regulations" ], "toolProficiency" : [ "Work order management", "Maintenance logs" ], "documentationSkills" : "Maintenance logs; Compliance documentation", "problemSolvingSkills" : "Identify maintenance needs", "outcomesObjectives" : "Keep property running beautifully; Deliver exceptional guest experience; Ensure optimal functionality; Ensure safety compliance", "qualificationsBasic" : "3 years supervisory experience, 3 years management experience, Hands-on technical proficiency, Experience coordinating vendors, Comfort with administrative tasks, Working knowledge of health regulations, Working knowledge of safety regulations", "qualificationsPreferred" : "Certification in Electrical Engineering, Certification in Mechanical Engineering", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Resorts Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views. Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations. The targeted compensation range for this full time year round, exempt position is $65,000- $70,000. The position offers a competitive compensation package presented by Auberge Resorts Collection. Bring your technical expertise and people-first leadership style to the role of Engineering Manager, where you’ll serve as the hands-on operational leader of our engineering team. Working closely with the Chief Engineer and Area Director of Engineering, you’ll keep our property running beautifully — supervising daily maintenance operations, coordinating vendors and projects, and rolling up your sleeves alongside your team to deliver an exceptional guest experience. * Directly supervise, schedule, and support engineering and maintenance associates in their day-to-day responsibilities, fostering a culture of accountability and craftsmanship. * Oversee the maintenance and repair of building systems and equipment — including HVAC, plumbing, electrical, spa and pool utilities, and carpentry — ensuring optimal functionality and safety compliance. * Manage work orders, lead preventive maintenance efforts, and conduct regular property walk-throughs to proactively identify and address maintenance needs. * Coordinate with outside vendors and contractors for specialized repairs and project work; assist the Chief Engineer with budget tracking, scheduling, and project execution. * Ensure adherence to all applicable building codes, safety regulations, and environmental standards; maintain accurate maintenance logs and compliance documentation. ## Qualifications * At least 3 years of supervisory or management experience in the engineering department of a hotel, resort, or closely related industry. * Demonstrated hands-on technical proficiency in plumbing, HVAC, electrical systems, spa and pool utilities, and/or carpentry. Certification in Electrical or Mechanical Engineering preferred. * Proven ability to lead and develop a team in a fast-paced, guest-facing environment. * Experience coordinating vendors and contractors, and comfort with administrative tasks including work order management, maintenance logs, and basic budget tracking. * Working knowledge of state and federal health and safety regulations applicable to hotel and resort operations. Benefits Package The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. ## Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. For more information:[aubergeresorts.com/madeline](https://aubergeresorts.com/madeline/) Follow Madeline Hotel & Residences on [Facebook](https://www.facebook.com/MadelineAuberge) and [Instagram](https://www.instagram.com/madelineauberge/) @MadelineAuberge #AlwaysAuberge.", "summaryDescription" : "Engineering Manager at Auberge Collection. Skills: Engineering management, Maintenance operations, Team supervision. Supervise engineering associates. Schedule engineering associates", "postedDate" : "2026-06-15T17:55:33.000", "createdAt" : "2026-06-16T03:33:18.847", "lastUpdated" : "2026-06-16T10:59:46.410", "ingestTimestamp" : "2026-06-16T03:33:18.847", "mongoId" : "6a309ab8f292fd229c0ec900", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 70000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Plumbing", "HVAC", "Electrical systems", "Spa utilities", "Pool utilities", "Carpentry", "Leadership", "Engineering management", "Maintenance operations", "Team supervision", "Project execution", "Budget tracking", "Scheduling", "Hotel operations", "Resort operations", "Building systems", "Safety regulations", "Environmental regulations", "Electrical Engineering certification", "Mechanical Engineering certification", "Work order management", "Maintenance logs" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 611.75195, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 211018, "totalPages" : 4221, "hasNext" : true, "hasPrevious" : false } }

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