HDR
Technology
VCFPlatformEngineerManager
Neural analysis suggests this role is
optimal for Manager candidates.
“VCF Platform Engineer Manager at HDR. Skills: Platform roadmap, Platform KPIs, Platform incidents, Platform health, Platform operations, Platform enhancements, Private cloud platform. Own the platform roadmap. Prioritize the engineering backlog based on business value,”
What You'll Achieve.
Track platform KPIs; Report platform KPIs; Ensure reliable, scalable, cost-effective service; Drive continuous improvement
Industry & Context.
Issue resolution; Capacity constraints; Incident resolution
On-call flexibility, Remain reasonably reachable during off-hours
What They're Looking For.
Must Have
Bachelor's degree in Information Technology, Computer Science, Engineering, or related, Equivalent combination of education and relevant experience, Minimum 7 years of progressive experience in infrastructure, private cloud, virtualization, or enterprise platform operations, Minimum 5 years of leadership experience managing technical teams, engineering backlogs, service delivery functions, or platform operations, Demonstrated experience administering, operating, or leading enterprise VMware vSphere / VMware Cloud Foundation (VCF) environments, Experience owning or managing shared infrastructure or platform services with accountability for availability, capacity, service quality, and cost performance, Working knowledge of IT service management (ITSM) processes, Proven experience in capacity planning, utilization analysis, performance monitoring, and infrastructure lifecycle planning, Experience defining, tracking, and reporting operational and service KPIs to technical and leadership audiences, Stakeholder management and communication skills, Experience coordinating across multiple infrastructure disciplines, Demonstrated ability to make sound operational decisions during incidents, escalations, and competing priority scenarios, Experience leading planning cadences, work prioritization, and execution tracking for technical teams
Nice to Have
VMware certification, Experience operating infrastructure using a platform-as-a-product or service ownership model, Experience with FinOps, cost modeling, infrastructure unit economics, showback/chargeback, or cost optimization practices, Familiarity with hybrid cloud operating models, Experience with automation and infrastructure management tools, Experience with service catalog management, self-service provisioning, and standard service offering design, Knowledge of resiliency, disaster recovery, backup, and high availability design principles, Exposure to cybersecurity and compliance requirements, Experience supporting multi-site or geographically distributed data center platforms, Prior experience building dashboards, executive reporting, and KPI visualization, ITIL certification or equivalent practical service management experience
What You'll Do.
Own the platform roadmap
Prioritize the engineering backlog based on business value
Track and report platform KPIs
Serve as the senior escalation point for platform
Coordinate with FinOps
Lead the weekly planning cadence for the platform
Report platform health
Ensure the private cloud platform is operated as
Drive continuous improvement in platform operations
engineering practices
Partner with architecture and engineering stakeholders to evaluate
Support operational governance activities
How You'll Work.
Team & Collaboration
Cross-functional issue resolution; FinOps, cybersecurity, application, network, storage, and infrastructure teams; Architecture and engineering stakeholders
Communication Scope
Executive reporting; Strategic recommendations
Process & Methodology
Backlog review, Priorities, Delivery status, Dependencies, Risk management
Full Job Description
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Own the platform roadmap and service catalog; prioritize the engineering backlog based on business value, risk, lifecycle requirements, and operational needs. Track and report platform KPIs, including availability, provisioning time, cost per VM, incident mean time to restore (MTTR), utilization, and service delivery performance. Serve as the senior escalation point for platform incidents, service degradation, capacity constraints, and cross-functional issue resolution. Coordinate with FinOps, cybersecurity, application, network, storage, and infrastructure teams through defined operational and governance interfaces. Lead the weekly planning cadence for the platform team, including backlog review, priorities, delivery status, dependencies, and risk management. Report platform health, cost, service performance, and strategic recommendations to infrastructure leadership. Ensure the private cloud platform is operated as a reliable, scalable, cost-effective service aligned to enterprise standards and business requirements. Drive continuous improvement in platform operations, engineering practices, lifecycle management, resiliency, and service consumption. Partner with architecture and engineering stakeholders to evaluate platform enhancements, modernization opportunities, and future-state capabilities. Support operational governance activities, including change review, incident review, problem management, capacity planning, and service performance reviews. Schedule & Presence: This on-site role supports 24/7 operations through real-time collaborat
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