Newrez
Financial Services
ManagerPlatformEngineering-ITServiceManagement(ITSM)
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optimal for Manager candidates.
“Manager Platform Engineering - IT Service Management (ITSM) at Newrez. Skills: Platform Engineering, ITSM, Cloud Management, Team Leadership. Lead and manage the platform engineering team. Oversee the development and maintenance of IT Service”
Industry & Context.
Root cause analysis; Troubleshooting; System optimization
What They're Looking For.
Must Have
5+ years of experience in platform engineering, 3+ years of experience in a management role, Experience with IT Service Management (ITSM) frameworks, Experience with cloud platforms (AWS, Azure, GCP), Experience with CI/CD pipelines, Experience with infrastructure as code (IaC), Experience with monitoring and logging tools, Experience with containerization technologies (Docker, Kubernetes), Experience with scripting languages (Python, Bash)
Nice to Have
Master's degree in a related field, Experience with ITSM tools like ServiceNow, Experience with security best practices, Experience with Agile methodologies
What You'll Do.
Lead and manage the platform engineering team
Oversee the development and maintenance of IT Service
Drive the adoption of cloud platforms and CI/CD
Implement and manage infrastructure as code (IaC) solutions
Ensure the reliability
Develop and maintain monitoring and logging systems
Manage containerization technologies and orchestration platforms
Collaborate with other engineering teams to define and
Mentor and develop team members
Manage vendor relationships and evaluate new technologies
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering departments; IT stakeholders
Communication Scope
Technical presentations; Stakeholder updates
Process & Methodology
Agile methodologies, Roadmap planning, Project execution
Full Job Description
## **Who We Are** At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. **POSITION SUMMARY:** The Manager Platform Engineering - IT Service Management (ITSM) is a front-line leader responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes. This role partners closely with Platform Engineering, SRE, Security, and Application teams to ensure ITSM capabilities enable reliable service delivery, safe change, and operational transparency at scale. This role focuses on day-to-day leadership, delivery execution, and platform outcomes across ITSM domains such as Change Enablement, Incident & Problem Management, Asset & Configuration Data (CMDB), and ServiceNow platform operations. The Manager translates enterprise ITSM strategy into operational results while building strong teams, predictable execution, and trusted data. **DESCRIPTION:** **Essential Functions, Duties, and Responsibilities** **People Leadership & Execution ** * Lead, coach, and develop ITSM engineers, analysts, and platform specialists. * Establish clear accountability, priorities, and expectations for ITSM delivery. * Foster a culture of ownership, learning, and operational discipline. **ITSM Platform & Process Ownership: ** * Own execution for ITSM platforms and workflows, including ServiceNow. * Ensure stability, reliability, and performance of ITSM tooling. * Drive standa
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