Company
Technology
Specialist,TechnologyServiceManagement
“Specialist, Technology Service Management. Skills: Technology Service Management, ITSM processes, ITIL frameworks. Champion technology-enabled service delivery. Champion operational excellence”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
College or bachelor’s degree, 4–6 years of experience in IT Service Management, Hands-on expertise with ITSM tools, Deep understanding of ITIL processes, Analytical and problem-solving skills, Project management experience, Ability to manage multiple initiatives
Nice to Have
ITIL foundation or higher certification
What You'll Do.
Champion technology-enabled service delivery
Champion operational excellence
Architect technology service management processes
Implement technology service management processes
Optimize technology service management processes
Lead ITSM process design
Lead ITSM process implementation
Lead ITSM process enhancement
Drive measurable outcomes
Champion adoption of ITSM tools
Develop process documentation
Maintain process documentation
Oversee Incident Management
Oversee Problem Management
Oversee Change Management
Oversee Service Level Management
Foster continuous improvement
Collaborate with technical teams
Collaborate with cross-functional partners
Implement lasting solutions
Manage Change Management processes
Manage Release Management processes
Support IT service deployment
Define Service Level Agreements
Monitor Service Level Agreements
Provide performance reports
Act as trusted advisor
Act as primary contact
Embody customer care culture
Deliver training sessions
Deliver enablement sessions
Curate knowledge articles
Promote self-service culture
Promote continuous learning
How You'll Work.
Team & Collaboration
Technical teams; Cross-functional partners
Communication Scope
English communication
Process & Methodology
Project management
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