{ "count" : 131424, "data" : [ { "id" : "6a2c91af74d8ee00a0983ce0", "title" : "Senior Fraud and Disputes Manager", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 70000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Fraud and Disputes Manager in Manchester, UK, adjusted for manager-level seniority in the FinTech industry." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-15T07:13:04.523", "fingerprint" : "51f44180746c03be2dd90f23d912f1712882e49231c139d087b317fc8e39094d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8589973002", "externalId" : "8589973002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Risk strategy", "Control frameworks", "Customer journey enhancement", "Capacity planning", "SLA management", "Training development", "Competency development", "Fraud trend monitoring", "Process optimization", "Performance tracking" ], "hardSkillsList" : [ "Fraud prevention", "Disputes investigation", "Risk assessment", "Control design", "Control testing" ], "softSkillsList" : [ "Leadership", "Coaching" ], "hardSkills" : [ { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Disputes investigation", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Control design", "level" : "intermediate" }, { "name" : "Control testing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" } ], "majorSkills" : "Fraud and Disputes, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud and Disputes", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead Fraud Prevention teams, Lead Disputes Investigation teams, Develop Fraud Prevention teams, Develop Disputes Investigation teams, Oversee fraud operations, Oversee disputes operations, Ensure regulatory compliance, Monitor emerging fraud trends, Implement fraud strategies, Refine disputes strategies, Design control frameworks, Maintain control frameworks, Act as escalation point, Leverage technology, Leverage data, Optimize processes, Enhance customer experience, Track KPIs, Track KRIs", "teamCollaboration" : "Cross-functional teams; Second line of defence teams", "domainKnowledge" : "UK regulatory requirements; US regulatory requirements; Scheme rules; Industry standards; Financial services; Business customers", "domainList" : [ "uk-regulatory-requirements", "us-regulatory-requirements", "scheme-rules", "industry-standards", "financial-services", "business-customers" ], "domainSpecificKnowledge" : [ "UK regulatory requirements", "US regulatory requirements", "Scheme rules", "Industry standards", "Financial services", "Business customers" ], "continuousLearning" : "Annual Learning Budget; Wellbeing Budget", "problemSolvingSkills" : "Solutions-driven approach; Analytical thinker; Complex data interpretation; Evidence-based decision-making", "outcomesObjectives" : "Minimise financial losses; Manage operational risk; Drive performance; Continuous improvement", "qualificationsBasic" : "Financial services leader, Disputes and fraud focus, Business customers specialization, Pragmatic leader, Solutions-driven approach, Leading high-performing teams, Fast-paced environments experience, Deep knowledge regulatory requirements, Deep knowledge legal requirements, Risk assessment experience, Control design experience, Control testing experience, Analytical thinker, Complex data interpretation, Evidence-based decision-making", "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days a week in the office. Fraud and Disputes / Customer Operations \uD83D\uDE80 We’re seeking an experienced Senior Leader in Fraud and Disputes Operations to lead our teams supporting our customers across the UK and US. This is a high-impact role that extends well beyond day-to-day management; and you’ll play a key role in defining and evolving our risk strategy, enhancing our control frameworks, and improving the end-to-end customer journey. Working cross-functionally across Capital on Tap, you’ll champion continuous improvement, minimise losses, and play a critical role in upholding our reputation for operational excellence. Key Responsibilities \uD83D\uDC4F Lead, coach, and develop high-performing Fraud Prevention and Disputes Investigation teams, fostering a culture of excellence and continuous improvement. Oversee day-to-day fraud and disputes operations, including capacity planning, scheduling, SLA management, training, and competency development. Ensure full compliance with UK and US regulatory requirements, scheme rules, and deadlines, staying current with evolving industry standards. Monitor emerging fraud trends and collaborate with second line of defence teams to implement and refine fraud and disputes strategies. Design and maintain robust control frameworks to minimise financial losses, manage operational risk, and act as an escalation point for complex cases. Leverage technology and data to optimise processes, enhance customer experience, and track KPIs/KRIs to drive performance and continuous improvement. We’re Looking For \uD83D\uDD0D An experienced financial services leader specialising in disputes and fraud, with a focus on business customers. An adaptable and pragmatic leader with a hands-on, solutions-driven approach to problem solving. A proven track record of leading high-performing teams in fast-paced, dynamic environments. A subject matter expert with deep knowledge of regulatory and legal requirements, and extensive experience in risk assessment and control design and testing. An analytical thinker skilled in interpreting complex data and driving evidence-based decision-making. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. Interview Process \uD83E\uDD1D Stage 1: 30 minute call with a Talent Partner Stage 2: 60 minute interview with our Customer Operations Director Stage 3: 60 minute interview with our People team and a peer Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Senior Fraud and Disputes Manager at Capital on Tap. Skills: Fraud and Disputes, Risk Management, Team Leadership. Lead Fraud Prevention teams. 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Collaborative team culture", "domainKnowledge" : "Credit card fraud; Consumer card disputes; Section 75 claims; Mastercard guidelines; UK regulatory standards; USA regulatory standards; Financial crime", "domainList" : [ "credit-card-fraud", "consumer-card-disputes", "section-75-claims", "mastercard-guidelines", "uk-regulatory-standards", "usa-regulatory-standards", "financial-crime" ], "domainSpecificKnowledge" : [ "Credit card fraud", "Consumer card disputes", "Section 75 claims", "Mastercard guidelines", "UK regulatory standards", "USA regulatory standards", "Financial crime" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Problem solving", "qualificationsBasic" : "Prior experience with credit or debit card fraud, Prior experience with disputes, Prior experience with chargebacks", "qualificationsPreferred" : "Good working knowledge of scheme rules, Good working knowledge of UK regulatory standards, Good working knowledge of USA regulatory standards, Mastercard guidelines knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role: As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products. Key Responsibilities: - End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines. - Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment. - Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster. - Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment. Your Experience & Skills: - Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks. - Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA. - Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism. - Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment. - Digitally savvy and eager to embrace automation and new technologies. - Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements. - Excellent written and verbal English communication skills. Your Profile & Approach: - Customer-Focused: Deeply committed to customer protection and delivering positive outcomes. - Accountable: Takes personal ownership for every case and champions process enhancements. - Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation. - Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture. - Maintains the highest standards of confidentiality, integrity, and compliance. Interview Process: - Initial call with the Talent team - A 15 minute Cognitive Assessment - An onsite Interview and assessment with the Fraud & Disputes Manager - Interview with the Head of Fraud and Financial Crime LIFE AT LENDABLE - Winning team: the opportunity to scale up one of the world’s most successful fintech companies - Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls - Health coverage: support for your physical and mental wellbeing, including private health cover - Retirement & savings: long-term financial wellbeing through retirement savings plans - Employee referral programme: earn a competitive bonus when you refer successful new team members - Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog https://blog.lendable.co.uk/!", "summaryDescription" : "Fraud & Disputes Specialist at Lendable. Skills: Fraud, Disputes, Chargebacks. Investigate complex third-party credit card fraud. 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"Program Manager III, Fraud and Risk Management Operations, Google Store", "company" : "Google", "industry" : "E-Commerce", "salary" : { "min" : 175000.0, "max" : 260000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Program Manager III in E-commerce at a large tech company in Mountain View, CA, adjusted for Google's compensation practices." }, "location" : "[Mountain View, CA, USA, [100 Bay Vw Dr, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]", "locations" : [ "[Mountain View, CA, USA, [100 Bay Vw Dr, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]" ], "timestamp" : "2026-06-16T11:40:06.950", "fingerprint" : "1598a599f86a97db41683c2eb1776b987454340926ab0e948b01c2f56701beed", "source" : "google", "language" : "en", "externalId" : "83159685019902662", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United 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"llmIndustryConfidence" : 0.9 }, { "id" : "6a307adef292fd229c04129a", "title" : "Supervisor, Fraud Investigations", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 1370000.0, "max" : 1790000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Gurugram, India", "locations" : [ "Gurugram", "India" ], "timestamp" : "2026-06-16T12:13:45.864", "fingerprint" : "51156ff8d06c56dbb7f783c95e7c2c8c204994eab1552d94eeadf8bb0cea8546", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8007130?gh_jid=8007130", "externalId" : "8007130", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurugram", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurugram, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Claim assessment", "level" : "intermediate" }, { "name" : "Data analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Fraud Investigations, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud Investigations", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead fraud investigations team, Identify fraudulent Aircover claims, Investigate fraudulent Aircover claims, Mitigate fraudulent Aircover claims, Oversee fraud investigation process, Search for syndicated bad actors, Mitigate risks from bad actors, Collaborate with internal stakeholders, Ensure accurate claim assessments, Prevent financial losses, Lead investigations of major incidents, Contain major incidents, Manage emerging risks, Manage emerging threats, Enable business growth, Identify intelligence gaps, Identify risk gaps, Work with risk management teams, Strengthen Airbnb platform, Adapt function to priorities, Own planning, Own strategy, Set targets for team, Present findings, Build team, Foster team, Support team, Hold team accountable, Manage team with care, Manage team with empathy, Challenge team members, Meet expectations, Exceed expectations, Take ownership for team quality, Take ownership for team accuracy, Take ownership for metrics performance, Hold team members accountable for performance, Hold team members accountable for quality, Monitor result trends, Set clear expectations, Follow-up individually, Coach regularly, Develop team skills, Improve team skills, Develop team behaviors, Improve team behaviors, Manage risks, Manage threats, Maintain good customer experience, Look for new capabilities, Collect risk intelligence, Analyze risk intelligence, Disseminate risk intelligence, Develop team knowledge, Develop team expertise, Oversee team performance, Communicate with internal partners, Provide guidance to team, Provide direction to team, Develop strategies to detect fraud, Develop strategies to prevent fraud, Share fraud-related insights, Improve fraud prevention measures, Enhance operational efficiency, Utilize data analytics techniques, Identify patterns indicative of fraud, Identify trends indicative of fraud, Identify anomalies indicative of fraud, Develop training programs, Deliver training programs, Enhance fraud awareness, Promote fraud prevention culture, Prepare comprehensive reports, Highlight key fraud metrics, Highlight key fraud trends, Provide recommendations for process 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prevention measures; Enhance operational efficiency", "qualificationsBasic" : "5+ years experience in risk management, 2+ years experience in people management, Experience in fast-paced fraud investigations, Thorough knowledge of fraud investigations, Knowledge of intelligence tradecraft, Knowledge of fraud investigation systems, Knowledge of fraud investigation processes, Knowledge of governance metrics-based performance management, Knowledge of coaching skills, Ability to solve problems independently, Ability to solve problems collaboratively, Ability to resolve conflict independently, Ability to resolve conflict collaboratively, Ability to manage competing priorities, Ability to establish clear expectations, Ability to establish clarity among stakeholders, Ability to identify key stakeholders, Ability to cultivate relationships with stakeholders, Analytical skills to review customer feedback, Analytical skills to review data, Ability to identify trends, Ability to identify issues, Ability to identify opportunities, Ability to work independently, Ability to balance fraud prevention, Ability to balance positive customer experience, Ability to work in 24*7 rotational shifts, Ability to work in a global environment, Ability to work in a fluid environment, Ability to execute at high quality, Ability to execute to completion", "qualificationsPreferred" : "Experience in high tech organizations, Experience in matrixed global organizations, Experience in fintech space, Experience in insurance space, Understanding of Third Party Administrators concepts, Understanding of Third Party Adjusters concepts, Knowledge of fraud prevention techniques, Knowledge of investigative methodologies, Knowledge of legal aspects related to fraud investigations", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make: As the Lead of the Fraud Investigations Team, you will play a vital leadership role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and mitigating instances of fraudulent Aircover claims. You will lead a team of talented fraud investigators, oversee the end-to-end fraud investigation process, search for fingerprints of syndicated bad actors, mitigate those risks, and collaborate closely with internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also lead investigations and containment of major incidents related to policies that Aircover Scaled Ops and Optimization team currently enforce. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will adapt your function to Aircover Scaled Operation and Optimization Priorities, in addition to owning planning and strategy while also helping to set targets for your team. You will present findings at Monthly, Quarterly and Annual Business Reviews. You will build, foster and support your team, while holding team members accountable to expectations and performance. A Typical Day: Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery Take ownership for the team’s quality, accuracy and metrics performance whilst holding team members accountable to their own individual performance & quality goals by closely monitoring result trends, setting clear expectations, following-up individually and coaching regularly to develop and improve their skills and behaviors in a tailored way. Work closely with cross-functional teams to manage emerging Aircover related risks / threats while enabling business growth and main good customer experience in various markets. Proactively look for new capabilities to help collect, analyze, and disseminate actionable risk intelligence Develop the knowledge and expertise of the Fraud Investigation team. Oversight of team performance and communication with internal partners. Guidance and direction for the team on specific complex fraud investigations. Develop and implement effective strategies to detect and prevent fraudulent Aircover claims. Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency. Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities. Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff members and promote a culture of fraud prevention throughout the organization. Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements. Your Expertise: 5+ years’ experience in risk management space, preferably in high tech and/or matrixed global organizations. 2+ years’ experience in a people manager role and strong track record of leading, recruiting, and coaching high performing teams. Demonstrated abilities and experience in fast paced fraud investigations space, preferably in the fintech / insurance space Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes and governance Strong metrics-based performance management & coaching skills. Ability to solve problems and resolve conflict independently, collaboratively, or through delegation including handling challenging customer conversations. Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, and making clear, concise recommendations on the course of action. Should have an excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality Should have a deep understanding of the customer journey and what great looks like for the claims handling experience Should work independently to manage end-to-end people strategy and operations within the team, seeking additional guidance only in complex situations Can manage competing priorities whilst establishing clear expectations and clarity among key stakeholders Should be passionate about developing and mentoring your team to reach their full potential Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels. Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement. Use data to make informed decisions and work independently with rapidly changing priorities. Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive customer experience. A regular work schedule of 5 days per week (40 hours), mutually agreed with your Manager, which may include weekend days and company wide / public holidays, in 24*7 rotational shifts environment. Ability to work in a global, fluid environment while possessing an intense focus to execute at a high quality to completion Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus Strong knowledge of fraud prevention: Understand techniques, investigative methodologies, and legal aspects related to fraud investigations Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Fraud Investigations at Airbnb. Skills: Fraud Investigations, Risk Management, Team Leadership. Lead fraud investigations team. Identify fraudulent Aircover claims", "postedDate" : "2026-06-16T01:17:47.888", "createdAt" : "2026-06-16T01:17:47.888", "lastUpdated" : "2026-06-16T12:13:45.864", "ingestTimestamp" : "2026-06-16T01:17:47.888", "mongoId" : "6a307adef292fd229c04129a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics", "Leadership", "Mentoring", "Fraud Investigations", "Risk Management", "Team Leadership", "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching", "Aircover platform", "Data analytics tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 727.0239, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30508ef292fd229cef1ebf", "title" : "Management Training Program", "company" : "Express Oil Change & Tire Engineers", "industry" : "Automotive", "salary" : { "min" : 55000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Manager in the Automotive industry in Kernersville, United States, with adjustments for seniority and company size." }, "location" : "Kernersville, North Carolina, United States", "locations" : [ "Kernersville", "North Carolina", "United States" ], "timestamp" : "2026-06-16T05:51:47.142", "fingerprint" : "7bd519199b29a6567f30de34d92aa860837fb61affb3a84c6d37f37e40c2b5b2", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EOCTEBP/744000132192000-management-training-program", "externalId" : "744000132192000", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kernersville", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1198589,-80.0736533" } ], "locationText" : "Kernersville, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Management skills", "Customer service" ], "majorSkills" : "Sales experience, Management experience", "majorSkillsList" : [ "Sales experience", "Management experience" ], "coreResponsibilities" : "Create results for customers, Create results for teammates, Create results for the company, Ensure customers are greeted courteously, Provide high level of customer service, Schedule service appointments, Answer questions in person, Answer questions on the telephone, Consult customers on service needs, Keep customers updated on vehicle progress, Provide customer with positive experience, Meet company's high level expectations, Maintain company's high level expectations, Exceed company's high level expectations, Involve in store operation aspects, Communicate accurately to teammates, Communicate accurately to technicians, Establish time commitments, Take on additional duties", "teamCollaboration" : "Communicate accurately to teammates; Communicate accurately to technicians", "domainKnowledge" : "Automotive maintenance", "domainList" : [ "automotive-maintenance" ], "domainSpecificKnowledge" : [ "Automotive maintenance" ], "communicationSkills" : "Interpersonal skills", "continuousLearning" : "Accelerated leadership development track", "specialRequirements" : "Prolonged periods of standing, Stooping, Bending, Exerting 50-100 lbs force, Exerting 10-25 lbs force, Exerting greater than 10 lbs force, Move objects, Working at production rate pace, Pushing materials, Pulling materials", "outcomesObjectives" : "Create results for customers; Create results for teammates; Create results for the company", "qualificationsBasic" : "High level of motivation, Hands-on management skills, Top-notch customer service skills, Desire to build long term trust, Effective communication skills, Interpersonal skills", "qualificationsPreferred" : "Automotive experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today. Responsibilities include (but are not limited to): * Consistently creating results for customers, teammates and the company * Responsible for ensuring the customers are greeted courteously and receive a high level of customer service * Scheduling service appointments and answering questions in person and on the telephone * Consulting customers on their service needs and keeping customers updated on the progress of their vehicles * Providing the customer with a positive experience * Ensuring our company’s high level of expectations are met, maintained, and exceeded * Involvement in every aspect of the store operation * Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers * Ability to step in when necessary to take on additional duties ## Qualifications We are looking for: * High level of motivation with hands-on management skills * Top-notch customer service skills with a desire to build long term trust and relationships with our customers * Effective communication and interpersonal skills * Automotive experience helpful but not required ## Additional Information All information will be kept confidential according to EEO guidelines. Physical Requirements: * Prolonged periods of standing, stooping, and bending * At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects * Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.", "summaryDescription" : "Management Training Program at Express Oil Change & Tire Engineers. Skills: Sales experience, Management experience. Create results for customers. Create results for teammates", "postedDate" : "2026-06-15T12:41:48.000", "createdAt" : "2026-06-15T21:49:56.457", "lastUpdated" : "2026-06-16T05:51:47.142", "ingestTimestamp" : "2026-06-15T21:49:56.457", "mongoId" : "6a30508ef292fd229cef1ebf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Sales experience", "Management experience", "Management skills", "Customer service", "Automotive maintenance" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 705.4499, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6be074d8ee00a09158b1", "title" : "Senior Product Manager, Fraud and Compliance", "company" : "Remote", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the FinTech industry in Spain, adjusted for seniority and remote work." }, "location" : "EMEA", "locations" : [ "EMEA" ], "timestamp" : "2026-06-15T09:33:45.522", "fingerprint" : "e8dc3b029169ce99fcac89bc9ccede464604975253f136634fe02bf2bc76e234", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotecom/jobs/7748016003", "externalId" : "7748016003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "state" : "Catalunya", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "remote", "geo" : "41.3825802,2.1770730" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Barcelona, Catalunya, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Automation", "professionalSkills" : [ "Product strategy", "Roadmap", "User stories", "Risk assessment", "Credit risk", "Compliance risk", "Onboarding verification", "Screening", "Reserve management", "Fraud detection", "Pattern detection", "Anomaly scoring", "Compliance workflows", "Platform development", "Scalability", "Admin experience", "Data querying", "Visualization tools", "Strategic decisions", "Tactical decisions" ], "hardSkillsList" : [ "Code prototyping", "Risk operations" ], "hardSkills" : [ { "name" : "Code prototyping", "level" : "intermediate" }, { "name" : "Risk operations", "level" : "intermediate" } ], "majorSkills" : "Fraud and Compliance, Risk Management, Product Management", "majorSkillsList" : [ "Fraud and Compliance", "Risk Management", "Product Management" ], "coreResponsibilities" : "Own credit risk assessment, Manage reserve management, Drive strategy for credit risk, Evaluate, score, and mitigate credit risk, Evolve models and tooling, Own fraud controls, Manage freeze mechanisms, Manage dispute workflows, Build proactive fraud strategies, Own onboarding compliance, Manage KYB verification, Manage AML screening, Manage background checks, Drive automation for compliance, Build platform-oriented systems, Configure and extend systems, Remove engineering bottleneck, Partner on risk reserves, Partner on payment blocks, Partner on enforcement actions, Own admin surfaces, Own customer-facing surfaces, Ship iteratively at pace, Lead product team, Deliver high throughput, Deliver high ROI, Advance automation rates, Reduce false-positive rates, Improve risk accuracy, Manage stakeholders, Translate risk trade-offs, Make clear product decisions, Align with Compliance Operations, Align with Treasury, Align with Legal, Align with senior leadership", "teamCollaboration" : "Cross-functional collaboration; Async workflows; Risk; Compliance; Treasury; Legal; Engineering; Collections; Finance; Operations", "projectManagementSkills" : [ "Roadmap", "Prioritization" ], "domainKnowledge" : "Global employment; Fintech; Risk operations; KYB verification; AML screening; Regulatory defensibility", "domainList" : [ "global-employment", "fintech", "risk-operations", "kyb-verification", "aml-screening", "regulatory-defensibility" ], "domainSpecificKnowledge" : [ "Global employment", "Fintech", "Risk operations", "KYB verification", "AML screening", "Regulatory defensibility" ], "toolProficiency" : [ "Cursor", "Claude Code" ], "communicationSkills" : "Async workflows", "continuousLearning" : "Learning budget; Home office budget; IT equipment budget", "innovationCreativity" : "Innovation; AI capabilities", "problemSolvingSkills" : "Debugging; Data-driven decision-making", "outcomesObjectives" : "Reduce manual effort; Scale without complexity; Reduce manual effort; Maintain regulatory defensibility; Respond to new patterns; Deliver high throughput; Deliver high ROI; Advance automation rates; Reduce false-positive rates; Improve risk accuracy", "qualificationsBasic" : "Proficiency in Cursor and/or Claude Code, Build, debug, and ship functional code, AI fluency, Seasoned Product Manager, Platform mindset, UX sensibilities, Outstanding communication and collaboration skills, Data-driven decision-making, Fast learner, Growth mindset, Great judgment, Business-level proficiency English", "qualificationsPreferred" : "Experience with risk/compliance platforms, Experience with third-party screening tooling, Experience with fraud detection tooling", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Product Manager, Fraud and Compliance, joining the Fintech area As Remote grows and handles larger transaction volumes across countries, so does our exposure to fraud, credit risk, and compliance risk. This role owns the systems and strategies that protect Remote and its customers — from onboarding verification and screening, to credit risk assessment and reserve management, to fraud detection and enforcement across the full customer lifecycle. You'll drive the evolution of our risk and compliance capabilities from reactive, rule-based controls toward proactive, automated systems that identify risk signals early and scale without proportional increases in manual effort. This is a high-autonomy, high-stakes role. You'll report to the Director of Product and work closely with Risk, Compliance, Treasury, Legal, Collections, and Engineering. What you bring Proficiency in Cursor and/or Claude Code is required. You must be able to autonomously build, debug, and ship functional code and prototypes — not just write specs. AI fluency. You have a point of view on how AI and automation can transform risk operations — from pattern detection to anomaly scoring to compliance workflows. Seasoned Product Manager, with a track record on platform, API, or products for operational teams. Platform mindset. You build systems others can extend. Scalability means growing the business without proportional increases in manual work or complexity. Strong UX sensibilities. Risk and compliance tooling doesn't have to be painful. You care about the admin experience as much as the customer-facing one. Outstanding communication and collaboration skills. You partner effectively with compliance, engineering, design, treasury, and legal — and you lead by example on async workflows. Data-driven decision-making. Comfortable querying data and working with visualisation tools, you let insights drive your prioritisation. Fast learner with a growth mindset. You're humble, eager to learn, and get up to speed quickly in new territory, then pass on what you pick up so the whole team levels up. **Great judgment-**making strategic (what to prioritize) and tactical (feature scope) decisions. Language: Business-level proficiency writing and speaking English. Domain advantage (nice to have): Experience with risk/compliance platforms and third-party screening or fraud detection tooling. Key Responsibilities Own credit risk assessment and reserve management: Drive the strategy for how Remote evaluates, scores, and mitigates credit risk. Evolve the underlying models and tooling to be smarter, faster, and more automated over time. Fraud detection and prevention: Own fraud controls, freeze mechanisms, and dispute workflows. Build proactive strategies that detect and prevent fraud — not just react to it. Compliance automation: Own end-to-end onboarding compliance — KYB verification, AML screening, and background checks. Drive automation to reduce manual effort while maintaining regulatory defensibility. Build flexible, platform-oriented systems: Prefer solutions that operations teams can configure and extend without engineering involvement. Remove engineering as a bottleneck for responding to new risk and compliance patterns. Collections and enforcement: Partner with Collections and Treasury on risk reserves, payment blocks, and enforcement actions. Own the admin and customer-facing surfaces that support this. Ship iteratively at pace: Lead a product team delivering high throughput and high ROI. Advance key KPIs around automation rates, false-positive reduction, and risk accuracy. Stakeholder management across risk, ops, and finance. Translate complex risk trade-offs into clear product decisions. Align with Compliance Operations, Treasury, Legal, and senior leadership. Practicals You'll report to: Director of Product Location: For this position we welcome everyone to apply Start date: As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $149,750 to $168,500. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process AI interview Interview with recruiter Interview with future manager Live session Interview with team members (no managers present) Bar Raiser Interview Interview with CTO Prior employment verification check #LI-DNP Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Senior Product Manager, Fraud and Compliance at Remote. Skills: Fraud and Compliance, Risk Management, Product Management. Own credit risk assessment. Manage reserve management", "postedDate" : "2026-06-14T09:04:24.454", "createdAt" : "2026-06-14T09:04:24.454", "lastUpdated" : "2026-06-15T09:33:45.522", "ingestTimestamp" : "2026-06-14T09:04:24.454", "mongoId" : "6a2c6be074d8ee00a09158b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Code prototyping", "Risk operations", "Fraud and Compliance", "Risk Management", "Product Management", "Product strategy", "Roadmap", "User stories", "Risk assessment", "Credit risk", "Compliance risk", "Onboarding verification", "Screening", "Reserve management", "Fraud detection", "Pattern detection", "Anomaly scoring", "Compliance workflows", "Platform development", "Scalability", "Admin experience", "Data querying", "Visualization tools", "Strategic decisions", "Tactical decisions", "Prioritization", "Global employment", "Fintech", "KYB verification", "AML screening", "Regulatory defensibility", "Cursor", "Claude Code" ], "skillCount" : 33, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 699.19086, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307eb1f292fd229c051785", "title" : "Payment & Fraud Analytics Manager", "company" : "B2Spin", "industry" : "BI", "salary" : { "min" : 55000.0, "max" : 80000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Gaming industry in Malta, adjusted for seniority and company size." }, "location" : "Malta Office", "locations" : [ "Malta Office", "Poland", "Portugal", "Georgia", "Serbia" ], "timestamp" : "2026-06-16T13:01:16.693", "fingerprint" : "67deadec0de15bd0a5da8b3c8c1ce18a866830a252e64c1de5466aed7a85e9e1", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/b2spin/4281648a-c558-4e46-aed0-41696ba80a1f/application", "externalId" : "4281648a-c558-4e46-aed0-41696ba80a1f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Malta", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Malta", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Tableau, PowerBI, Looker, Python", "professionalSkills" : [ "Data analysis", "Predictive insights", "Risk-scoring models" ], "hardSkillsList" : [ "Payment analytics", "Fraud analytics", "Detection logic", "Bonus abuse detection", "Multi-accounting detection", "Synthetic identity detection", "Chargeback mitigation" ], "softSkillsList" : [ "Analytical thinking" ], "hardSkills" : [ { "name" : "Payment analytics", "level" : "intermediate" }, { "name" : "Fraud analytics", "level" : "intermediate" }, { "name" : "Detection logic", "level" : "intermediate" }, { "name" : "Bonus abuse detection", "level" : "intermediate" }, { "name" : "Multi-accounting detection", "level" : "intermediate" }, { "name" : "Synthetic identity detection", "level" : "intermediate" }, { "name" : "Chargeback mitigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical thinking" } ], "majorSkills" : "Payment analytics, Fraud analytics, Data visualization, Machine learning", "majorSkillsList" : [ "Payment analytics", "Fraud analytics", "Data visualization", "Machine learning" ], "coreResponsibilities" : "Define payment analytics vision, Execute payment analytics strategy, Analyze payment data, Create dashboards, Inform strategic decisions, Implement strategies to reduce payment declines, Recover failed transactions, Identify conversion bottlenecks, Lead chargeback mitigation efforts, Analyze chargeback trends, Implement automated triggers, Develop detection logic, Build risk-scoring models", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Social Casino gaming; Gaming ecosystem; Payment declines; Failed transactions; Conversion bottlenecks; Chargeback mitigation; Bonus abuse; Multi-accounting; Synthetic identities", "domainList" : [ "social-casino-gaming", "gaming-ecosystem", "payment-declines", "failed-transactions", "conversion-bottlenecks", "chargeback-mitigation", "bonus-abuse", "multi-accounting", "synthetic-identities" ], "domainSpecificKnowledge" : [ "Social Casino gaming", "Gaming ecosystem", "Payment declines", "Failed transactions", "Conversion bottlenecks", "Chargeback mitigation", "Bonus abuse", "Multi-accounting", "Synthetic identities" ], "toolProficiency" : [ "Tableau", "PowerBI", "Looker" ], "communicationSkills" : "Cross-functional partnership", "innovationCreativity" : "Innovate analysis approach", "problemSolvingSkills" : "Analytical thinking", "outcomesObjectives" : "Improve success rates; Improve conversions; Protect merchant accounts", "qualificationsBasic" : "SQL skills, 5+ years experience in payments and fraud analytics, Player-Coach mindset", "qualificationsPreferred" : "Python skills for advanced analytics, Experience in the gambling industry", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "PAYMENT & FRAUD ANALYTICS MANAGER We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it. The Role Lead our payment and fraud analytics strategy, driving data-driven decisions that optimize financial performance and protect our gaming ecosystem. What you will be doing • Define and execute the vision for payment analytics, moving beyond standard reporting to predictive insights that improve success rates and conversions • Analyze payment data using SQL and create compelling dashboards with Tableau, PowerBI, or Looker to inform strategic decisions • Implement strategies to reduce payment declines, recover failed transactions, and identify conversion bottlenecks • Lead chargeback mitigation efforts by analyzing trends and implementing automated triggers to protect merchant accounts • Develop detection logic to identify bonus abuse, multi-accounting patterns, and synthetic identities • Collaborate with cross-functional teams to build risk-scoring models that balance security with player experience What we are looking for • Strong SQL skills with experience in data visualization tools (Tableau, PowerBI, Looker) • Proven experience in the gambling industry, particularly in payments and fraud analytics • \"Player-Coach\" mindset with demonstrated ability to manage teams while staying hands-on with data analysis • Python skills are a strong advantage for advanced analytics and modeling • Strong analytical thinking with exceptional attention to detail • Excellent collaboration and communication skills for cross-functional partnership Why you will love it You'll thrive in our high-pace, high-growth environment where your curiosity directly shapes million-dollar decisions. Every insight you uncover translates into real business impact, while you build and lead a team that thinks strategically about the brands they own. You'll have the freedom to innovate your approach to analysis while working at the cutting edge of gaming analytics and machine learning. Equal Opportunities Statement We hire based on skills, drive, and ideas — nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.", "summaryDescription" : "Payment & Fraud Analytics Manager at B2Spin. Skills: Payment analytics, Fraud analytics, Data visualization, Machine learning. Define payment analytics vision. Execute payment analytics strategy", "createdAt" : "2026-06-16T01:59:43.861", "lastUpdated" : "2026-06-16T13:01:16.693", "ingestTimestamp" : "2026-06-16T01:59:43.861", "mongoId" : "6a307eb1f292fd229c051785", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Payment analytics", "Fraud analytics", "Detection logic", "Bonus abuse detection", "Multi-accounting detection", "Synthetic identity detection", "Chargeback mitigation", "Analytical thinking", "Data visualization", "Machine learning", "Data analysis", "Predictive insights", "Risk-scoring models", "Social Casino gaming", "Gaming ecosystem", "Payment declines", "Failed transactions", "Conversion bottlenecks", "Bonus abuse", "Multi-accounting", "Synthetic identities", "Tableau", "PowerBI", "Looker" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 697.33765, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 676.7667, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dac2", "title" : "Manager, Fraud Operations", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 100000.0, "max" : 130000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "AMER", "locations" : [ "AMER" ], "certifications" : [ "Gaming licenses" ], "timestamp" : "2026-06-15T08:17:38.242", "fingerprint" : "9a73cff333002f8e43dcf8355d6442e28c8920efb20521f64e42fd31ab3536d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4248453009", "externalId" : "4248453009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Snowflake, Tableau", "professionalSkills" : [ "Fraud strategy", "Risk management", "Operational leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Performance management", "Investigative rigor" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk assessment", "Data analysis", "Performance monitoring", "Case handling", "Rule engines" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" }, { "name" : "Case handling", "level" : "intermediate" }, { "name" : "Rule engines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Fraud prevention, Sportsbook fraud, Operational leadership", "majorSkillsList" : [ "Fraud prevention", "Sportsbook fraud", "Operational leadership" ], "coreResponsibilities" : "Evolve fraud strategy, Mitigate fraud threats, Identify fraud trends, Translate insights into improvements, Optimize fraud detection frameworks, Influence feature design, Lead fraud team, Develop fraud team, Scale fraud team, Oversee fraud investigations, Ensure quality case handling, Act as escalation point, Monitor fraud metrics, Report operational performance, Deliver data-driven insights, Refine strategy, Improve detection effectiveness, Establish reporting frameworks, Work with AML team, Work with Compliance team, Work with Payments team, Work with Product team, Work with Customer teams, Support regulatory requirements, Contribute subject-matter expertise, Stay ahead industry trends", "teamCollaboration" : "Partner with Product; Partner with Payments; Partner with Compliance; Partner with AML; Partner with Customer teams; Cross-functional initiatives", "domainKnowledge" : "Sportsbook fraud vectors; Sportsbook typologies; iGaming fraud; Payment fraud; Location spoofing; Multi-accounting; Collusion; Bonus abuse; Regulatory developments", "domainList" : [ "sportsbook-fraud-vectors", "sportsbook-typologies", "igaming-fraud", "payment-fraud", "location-spoofing", "multi-accounting", "collusion", "bonus-abuse", "regulatory-developments" ], "domainSpecificKnowledge" : [ "Sportsbook fraud vectors", "Sportsbook typologies", "iGaming fraud", "Payment fraud", "Location spoofing", "Multi-accounting", "Collusion", "Bonus abuse", "Regulatory developments" ], "toolProficiency" : [ "Fraud detection tools", "Rule engines", "Data platforms" ], "communicationSkills" : "Influence stakeholders", "problemSolvingSkills" : "Translate complex data", "qualificationsBasic" : "5+ years fraud prevention experience, 2+ years leadership experience, Deep expertise sportsbook fraud typologies, Ability obtain gaming licenses", "qualificationsPreferred" : "Fraud automation experience, Rule optimization experience, Machine learning detection experience, Sportsbook trading background, Player behavior analysis background, Risk modeling background, Leveraging data science tools, Leveraging AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. As Manager, Fraud Operations, you will lead the strategy and execution of fraud prevention across our sportsbook ecosystem. This is a high-impact leadership role responsible for protecting the business from sophisticated and evolving fraud threats, while enabling a seamless and trusted customer experience. You will oversee day-to-day fraud operations while shaping longer-term strategy, partnering closely with Product, Payments, Compliance, AML and Customer teams to continuously strengthen our fraud defenses. This role requires a deep understanding of sportsbook specific fraud vectors, strong operational leadership, and the ability to translate complex risk signals into clear action. You will lead a team of agents and analysts, fostering a high-performance, insight-driven culture focused on precision, accountability, and continuous improvement. What You Will Do Fraud Strategy & Risk Management Own and evolve fraud strategy across sportsbook products, ensuring controls effectively mitigate emerging and complex fraud threats. Identify trends, patterns, and systemic vulnerabilities across fraud activity, translating insights into actionable improvements. Drive continuous optimization of fraud detection frameworks, tooling, and decisioning logic. Partner with Product and Engineering to influence feature design and reduce fraud exposure at the source. Operational Leadership Lead, develop, and scale a team of Fraud Agents and Investigators, setting clear expectations around quality, efficiency, and decision accuracy. Oversee fraud investigations across key risk areas including multi-accounting, collusion, bonus abuse, payment fraud, and location spoofing. Ensure consistent, high-quality case handling through clear standards, QA processes, and performance management. Act as escalation point for complex, high-risk, or ambiguous fraud cases. Analytics, Reporting & Performance Monitor fraud health metrics, financial impact, and operational performance to identify opportunities and risks. Deliver clear, data-driven insights and recommendations to senior leadership. Use investigative outcomes, chargeback data, and fraud trends to refine strategy and improve detection effectiveness. Establish and maintain reporting frameworks that provide visibility into fraud risk, team performance, and control effectiveness. Cross-Functional Collaboration Work closely with AML, Compliance, Payments, Product, and Customer teams to ensure aligned and effective fraud controls. Support regulatory and compliance requirements through strong documentation, audit readiness, and investigative rigor. Contribute subject-matter expertise during fraud incidents and cross-functional initiatives. Stay ahead of industry trends, emerging threats, and regulatory developments within sportsbook and iGaming. What Skills You Bring 5+ years of experience in fraud prevention within sportsbook, iGaming, or closely related payments environments. 2+ years of leadership experience managing fraud, risk, or operational teams. Deep expertise in sportsbook fraud typologies, including multi-accounting, collusion, bonus abuse, manipulation, and location spoofing. Strong understanding of payments ecosystems, chargebacks, and transaction risk. Proven ability to translate complex data into clear decisions, actions, and strategic improvements. Experience working with fraud detection tools, rule engines, and data platforms (SQL, Snowflake, Tableau, or similar). Demonstrated ability to lead in a fast-paced, high-growth environment while maintaining high standards of quality and control. Excellent communication skills, with the ability to influence stakeholders across technical and non-technical teams. Strong ownership mindset, with a focus on continuous improvement and operational excellence. Ability to obtain and maintain gaming licenses across multiple jurisdictions. Nice to Have Experience with fraud automation, rule optimization, or machine learning-based detection. Background in sportsbook trading, player behavior analysis, or risk modeling. Experience leveraging data science or AI tools to enhance fraud detection and operational efficiency. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $100,000—$130,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Fraud Operations at Fanatics Betting & Gaming. Skills: Fraud prevention, Sportsbook fraud, Operational leadership. Evolve fraud strategy. Mitigate fraud threats", "postedDate" : "2026-06-14T04:24:14.337", "createdAt" : "2026-06-14T04:24:14.337", "lastUpdated" : "2026-06-15T08:17:38.242", "ingestTimestamp" : "2026-06-14T04:24:14.337", "mongoId" : "6a2c95ab74d8ee00a098dac2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 130000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk assessment", "Data analysis", "Performance monitoring", "Case handling", "Rule engines", "Leadership", "Sportsbook fraud", "Operational leadership", "Fraud strategy", "Risk management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Performance management", "Investigative rigor", "Sportsbook fraud vectors", "Sportsbook typologies", "iGaming fraud", "Payment fraud", "Location spoofing", "Multi-accounting", "Collusion", "Bonus abuse", "Regulatory developments", "Gaming licenses", "Fraud detection tools", "Data platforms" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 661.2639, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Sports & Fitness", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a7bf292fd229c03c871", "title" : "Member Relations Manager", "company" : "Soho House & Co.", "industry" : "Hospitality", "salary" : { "min" : 70000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Soho House Chicago, 113-125 N Green St, Chicago, IL 60607", "locations" : [ "Soho House Chicago", "113-125 N Green St", "Chicago", "IL 60607" ], "timestamp" : "2026-06-16T11:05:08.989", "fingerprint" : "f9af7c61a2e249b2d2eac88f7d27929ac0ff1bcb62dd54cd2bfee2c2f8db12ab", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/sohohouseco/jobs/4898420101", "externalId" : "4898420101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "majorSkills" : "Sales processes, Client relationships, Revenue generation, Deal closure", "majorSkillsList" : [ "Sales processes", "Client relationships", "Revenue generation", "Deal closure" ], "coreResponsibilities" : "Ensure successful member experience, Oversee member relations, Manage relationships between members, operations, membership, and events, Provide a friendly, fun, and professional approach, Have a member facing presence on the floor, Support all departments, Rotate around the House hourly, Check on and speak to members in person, Oversee implementation of Member Recognition, Allow real-time follow through with check-in flags, Perform table touches, Make introductions", "teamCollaboration" : "Operations; Membership; Member events", "domainKnowledge" : "Soho House membership", "domainList" : [ "soho-house-membership" ], "domainSpecificKnowledge" : [ "Soho House membership" ], "toolProficiency" : [ "Open Table" ], "continuousLearning" : "Internally and externally run courses; Cookhouse & House Tonic events; Team events", "outcomesObjectives" : "Optimized member visits; Members find value and appreciation", "qualificationsBasic" : "5+ years experience, Managerial experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Scope of the Job Job Purpose: Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members. Key Responsibilities: In House Experience: Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person. Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants. On the floor, support F Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $70,000—$75,000 USD", "summaryDescription" : "Member Relations Manager at Soho House & Co.. Skills: Sales processes, Client relationships, Revenue generation, Deal closure. Ensure successful member experience. Oversee member relations", "postedDate" : "2026-06-16T01:21:31.548", "createdAt" : "2026-06-16T01:21:31.548", "lastUpdated" : "2026-06-16T11:05:08.989", "ingestTimestamp" : "2026-06-16T01:21:31.548", "mongoId" : "6a307a7bf292fd229c03c871", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Sales processes", "Client relationships", "Revenue generation", "Deal closure", "Soho House membership", "Open Table" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 633.1885, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307f3ff292fd229c0570c2", "title" : "Salesforce Program Manager with CPQ Experience (Contract)", "company" : "Bounteous", "industry" : "Technology: Data Platforms", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Salesforce Program Manager with CPQ experience in Canada, adjusted for contract role and seniority." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T12:20:14.734", "fingerprint" : "8abb4a294a57a5c0a47c6ea98fb0595b4a702a51c34cc8d021188112d2b38a4a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/bounteous/65a9edff-1c43-4247-9028-47f804b277f0/apply", "externalId" : "65a9edff-1c43-4247-9028-47f804b277f0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "CONTRACT", "experienceMinYears" : 10, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Bounteous is looking for a senior Salesforce Program Manager with CPQ experience to embed with one of our strategic enterprise clients and own end-to-end delivery of their Salesforce CPQ migration program. You will run the program — stakeholder alignment, sprint cadence, issue resolution, and cross-functional coordination across Sales, RevOps, and IT. This is a high-visibility, client-facing role where you represent the program at the leadership level from day one. ## Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocolsIdentify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assetsUnderstand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information ## What You Will Do Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership Manage delivery cadence, sprint planning, risk tracking, and escalation resolution Serve as the primary point of contact between client leadership and the delivery team Keep the program on track and communicate status clearly to executive stakeholders ## What You Bring 10+ years in Salesforce program management, with direct hands-on experience owning CPQ implementations A track record of delivering complex, multi-workstream enterprise programs end-to-end Strong executive presence — you are comfortable representing the program in client leadership conversations ## Nice to Have Experience in SaaS or subscription-heavy Revenue Operations environments Familiarity with Salesforce Revenue Cloud or ARM ## Additional Information We invite you to stay connected with us by subscribing to our monthly job openings alert here. Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. For employment opportunities based in Canada: Bounteous is an equal opportunity employer. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. *Must be legally eligible to work in Canada. #LI-Remote", "summaryDescription" : "Salesforce Program Manager with CPQ Experience (Contract) at Bounteous", "postedDate" : "2026-06-15T20:41:08.053", "createdAt" : "2026-06-15T20:41:08.053", "lastUpdated" : "2026-06-16T12:20:14.734", "ingestTimestamp" : "2026-06-16T03:23:00.655", "mongoId" : "6a307f3ff292fd229c0570c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 628.7426, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d3a74d8ee00a09786e4", "title" : "Fraud Operations Manager", "company" : "Preply", "industry" : "Customer Care", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Fraud Operations Manager in Barcelona, Spain, adjusted for manager seniority and e-commerce industry." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "certifications" : [ "Certified Fraud Examiner", "Certified Anti-Money Laundering Specialist" ], "timestamp" : "2026-06-15T07:56:28.429", "fingerprint" : "60cb14f3d775b1ddbdc599fb9c2756715ced331b52e029eaae604c38ceb6dc49", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/preply/03d72ff8-69e0-455b-b9a1-8262d251ace1/application", "externalId" : "03d72ff8-69e0-455b-b9a1-8262d251ace1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Risk management", "Process management", "Capacity management", "Workforce planning" ], "hardSkillsList" : [ "Fraud investigation", "Dispute resolution", "Chargeback management", "Risk assessment", "Root cause analysis" ], "hardSkills" : [ { "name" : "Fraud investigation", "level" : "intermediate" }, { "name" : "Dispute resolution", "level" : "intermediate" }, { "name" : "Chargeback management", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "majorSkills" : "Fraud operations, People leadership, Data fluency, Process design", "majorSkillsList" : [ "Fraud operations", "People leadership", "Data fluency", "Process design" ], "coreResponsibilities" : "Lead and manage team, Develop Fraud Specialists, Set clear expectations, Coach performance, Build team culture, Own Fraud Operations roadmap, Define priorities, Align objectives, Design investigation standards, Formalise workflows, Formalise escalation protocols, Formalise documentation frameworks, Define Fraud Ops KPIs, Track Fraud Ops KPIs, Improve Fraud Ops KPIs, Establish governance cadence, Present fraud performance, Present risk insights, Present strategic recommendations, Drive process improvement, Perform root cause analysis, Ensure policy adherence, Evolve tooling", "teamCollaboration" : "Partner with Product; Partner with Payments; Partner with Finance; Work with Data leads; Work with PMs", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Financial crime; Marketplace risk; Fintech operations; E-commerce operations; AI in fraud detection; Machine learning models", "domainList" : [ "financial-crime", "marketplace-risk", "fintech-operations", "e-commerce-operations", "ai-in-fraud-detection", "machine-learning-models" ], "domainSpecificKnowledge" : [ "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models" ], "documentationSkills" : "Documentation frameworks", "problemSolvingSkills" : "Root cause analysis; Data analysis", "outcomesObjectives" : "Protect financial integrity; Ensure safe experience; Ensure trusted experience; Manage risk at scale; Embed fraud risk in decisions; Ensure operational resilience", "qualificationsBasic" : "6-8+ years fraud operations experience, People management experience, Fraud investigation methodology expertise, Chargeback management expertise, Fraud detection workflows expertise, Operational KPIs ownership, Translate data into decisions, Design scalable processes, Design governance frameworks", "qualificationsPreferred" : "ML-based fraud detection familiarity, Feedback loop workflows familiarity, Experience in multi-currency marketplace, Experience in cross-border marketplace", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! Fraud Operations is a key function within Preply's Customer Care organisation, responsible for protecting the financial integrity of our marketplace and ensuring a safe, trusted experience for learners and tutors globally. The team operates across fraud investigations, dispute resolution, and chargeback management — partnering closely with Product, Payments, and Finance to manage risk at scale. As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority — owning the function's strategy, operations, and people end-to-end. WHAT YOU’LL BE DOING - Lead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team culture - Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals - Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team - Define, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metrics - Establish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadership - Serve as the eyes on the ground for Product and Data — systematically translating what Specialists observe day-to-day (fraud patterns, tooling gaps, detection blind spots) into structured, actionable requirements that directly shape the detection roadmap - Cross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing — bringing Product and Data leads trends they can act on, not just dashboard summaries - Partner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisions - Own workforce planning and capacity management to ensure operational resilience - Present fraud performance, risk insights, and strategic recommendations to senior leadership - Drive continuous process improvement through root cause analysis, policy adherence, and tooling evolution WHAT YOU NEED TO SUCCEED - 6-8+ years of experience in fraud operations, payments risk, or financial crime — with demonstrated people management experience - Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment - Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows - Experience owning operational KPIs and translating data into decisions and priorities - Strong people leadership: you build teams, develop talent, and create cultures of rigour and ownership - Able to translate operational observations into clear requirements for Product and Data — comfortable working with PMs and data leads as peers, not just as stakeholders to manage - Strong data fluency: you combine what you see in operations with what the data shows, identify gaps between ground-level reality and what detection is capturing, and surface actionable trends - Skilled at designing scalable processes and governance frameworks that outlast any individual - Strong understanding of how AI and machine learning models are applied in fraud detection — including how to interpret model outputs, evaluate signal quality, and partner with technical teams to drive detection improvements NICE TO HAVE - Familiarity with ML-based fraud detection and feedback loop workflows - SQL or BI fluency (e.g. Looker, Tableau) - Experience in a multi-currency, cross-border marketplace environment - Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) - Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount) WHY YOU’LL LOVE IT AT PREPLY: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-CD1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Fraud Operations Manager at Preply. Skills: Fraud operations, People leadership, Data fluency, Process design. Lead and manage team. 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Partner with Payments; Partner with Finance; Work with PMs; Work with data leads", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Financial crime; Marketplace risk; Fintech operations; E-commerce operations; AI in fraud detection; Machine learning models", "domainList" : [ "financial-crime", "marketplace-risk", "fintech-operations", "e-commerce-operations", "ai-in-fraud-detection", "machine-learning-models" ], "domainSpecificKnowledge" : [ "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models" ], "communicationSkills" : "Present to leadership", "problemSolvingSkills" : "Root cause analysis; Data analysis", "outcomesObjectives" : "Improve chargeback rate; Improve dispute resolution SLAs; Improve false positive rate; Reduce financial exposure", "qualificationsBasic" : "6-8+ years fraud operations experience, People management experience, Fraud investigation methodology expertise, Chargeback management expertise, Fraud detection workflows expertise, Operational KPIs ownership, Translate data into decisions, Design scalable processes, Design governance frameworks", "qualificationsPreferred" : "ML-based fraud detection familiarity, Feedback loop workflows familiarity, Experience in multi-currency marketplace, Experience in cross-border marketplace", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! Fraud Operations is a key function within Preply's Customer Care organisation, responsible for protecting the financial integrity of our marketplace and ensuring a safe, trusted experience for learners and tutors globally. The team operates across fraud investigations, dispute resolution, and chargeback management — partnering closely with Product, Payments, and Finance to manage risk at scale. As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority — owning the function's strategy, operations, and people end-to-end. WHAT YOU’LL BE DOING - Lead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team culture - Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals - Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team - Define, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metrics - Establish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadership - Serve as the eyes on the ground for Product and Data — systematically translating what Specialists observe day-to-day (fraud patterns, tooling gaps, detection blind spots) into structured, actionable requirements that directly shape the detection roadmap - Cross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing — bringing Product and Data leads trends they can act on, not just dashboard summaries - Partner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisions - Own workforce planning and capacity management to ensure operational resilience - Present fraud performance, risk insights, and strategic recommendations to senior leadership - Drive continuous process improvement through root cause analysis, policy adherence, and tooling evolution WHAT YOU NEED TO SUCCEED - 6-8+ years of experience in fraud operations, payments risk, or financial crime — with demonstrated people management experience - Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment - Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows - Experience owning operational KPIs and translating data into decisions and priorities - Strong people leadership: you build teams, develop talent, and create cultures of rigour and ownership - Able to translate operational observations into clear requirements for Product and Data — comfortable working with PMs and data leads as peers, not just as stakeholders to manage - Strong data fluency: you combine what you see in operations with what the data shows, identify gaps between ground-level reality and what detection is capturing, and surface actionable trends - Skilled at designing scalable processes and governance frameworks that outlast any individual - Strong understanding of how AI and machine learning models are applied in fraud detection — including how to interpret model outputs, evaluate signal quality, and partner with technical teams to drive detection improvements NICE TO HAVE - Familiarity with ML-based fraud detection and feedback loop workflows - SQL or BI fluency (e.g. Looker, Tableau) - Experience in a multi-currency, cross-border marketplace environment - Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) - Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount) WHY YOU’LL LOVE IT AT PREPLY: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-CD1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Fraud Operations Manager at Preply. Skills: Fraud operations, People leadership, Data fluency, Process design. Lead and manage team. Develop Fraud Specialists", "createdAt" : "2026-06-13T21:38:57.784", "lastUpdated" : "2026-06-15T07:20:37.664", "ingestTimestamp" : "2026-06-13T21:38:57.784", "mongoId" : "6a2c763874d8ee00a0939680", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Fraud investigation", "Chargeback management", "Fraud detection", "Root cause analysis", "Policy adherence", "Fraud operations", "People leadership", "Data fluency", "Process design", "Risk management", "Process management", "Workforce planning", "Capacity management", "Roadmap planning", "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models", "Certified Fraud Examiner", "Certified Anti-Money Laundering Specialist" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 626.7909, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d6e74d8ee00a0978f3f", "title" : "Fraud Agent", "company" : "Ibotta", "industry" : "Shared Services Job Group", "salary" : { "min" : 21.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hybrid - Denver", "locations" : [ "Hybrid - Denver" ], "timestamp" : "2026-06-15T08:30:28.894", "fingerprint" : "a67ca24863917ca35172ba3af557e02026c13d5498c24a2625942cbf85d94e86", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ibotta/82fee4cd-a2db-4408-ab1a-501a99ece891/application", "externalId" : "82fee4cd-a2db-4408-ab1a-501a99ece891", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Account reviews", "Receipt reviews", "Fraud audits", "Process data review", "Fraud trend identification", "Fraud mitigation advice" ], "hardSkills" : [ { "name" : "Account reviews", "level" : "intermediate" }, { "name" : "Receipt reviews", "level" : "intermediate" }, { "name" : "Fraud audits", "level" : "intermediate" }, { "name" : "Process data review", "level" : "intermediate" }, { "name" : "Fraud trend identification", "level" : "intermediate" }, { "name" : "Fraud mitigation advice", "level" : "intermediate" } ], "majorSkills" : "Fraud investigation, Account review, Fraud trends", "majorSkillsList" : [ "Fraud investigation", "Account review", "Fraud trends" ], "coreResponsibilities" : "Perform account reviews, Perform receipt reviews, Conduct fraud audits, Review internal process data, Identify fraud trends, Escalate fraud trends, Assist in special projects, Advise on mitigation techniques", "teamCollaboration" : "Cross functional teams; Different levels of management", "domainKnowledge" : "Mobile fraud; E-commerce fraud", "domainList" : [ "mobile-fraud", "e-commerce-fraud" ], "domainSpecificKnowledge" : [ "Mobile fraud", "E-commerce fraud" ], "toolProficiency" : [ "Excel", "Google Sheets" ], "communicationSkills" : "Communicate effectively", "problemSolvingSkills" : "Analytical thinking", "specialRequirements" : "Live in United States, Relocation bonus offered", "qualificationsBasic" : "1+ years fraud investigation, Ability to work fast-paced, High attention to detail, Communicate effectively, Beginner to Intermediate Excel, Google Sheets skills", "qualificationsPreferred" : "Mobile fraud investigation preferred, E-commerce fraud investigation preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Do you have an eye for detail and fraudulent activity? Our Fraud Operations team at Ibotta is one of the key differentiators among Ibotta’s competitors, and we are seeking a Fraud Operations Agent to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The accuracy, efficiency, and analytical thinking the team puts into every task is a key component in the success of our team and the strategy of company-wide fraud processes. Our Fraud Operation Agents offer world class, real-time support in processes that ensure accuracy, quality and efficiencies for the company. The work you will complete in this position has direct impacts across multiple teams, processes and our bottom line. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one. What you will be doing: - Perform in-depth account and receipt reviews - Ongoing fraud performance audits - Review of internal process/program data reported by internal teams (Engineering, Analytics, Client, Marketing, etc.) - Identify and escalate fraud trends - Assist in special projects as assigned by the Fraud Operations Leadership team - Advise on Fraud mitigation techniques - Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere What we are looking for: - 1+ years of previous experience with fraud investigation (mobile and e-commerce preferred) - Ability to work in a fast-paced, metrics driven environment with a high attention to detail - The ability to communicate effectively across cross functional teams and with different levels of management - Beginner to Intermediate Excel and Google Sheets skills About Ibotta (\"I bought a...\") Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $2.6 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine. To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com https://medium.com/building-ibotta. Additional Details: - This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals. - Base compensation range: $21 - $24/h. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. - Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. - Applicants must be currently authorized to work in the United States on a full-time basis. - Applicants are accepted until the position is filled. - For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. Recruiting Agency Notice Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees. #LI-Hybrid #BI-Hybrid", "summaryDescription" : "Fraud Agent at Ibotta. Skills: Fraud investigation, Account review, Fraud trends. Perform account reviews. Perform receipt reviews", "createdAt" : "2026-06-14T05:01:50.476", "lastUpdated" : "2026-06-15T08:30:28.894", "ingestTimestamp" : "2026-06-14T05:01:50.476", "mongoId" : "6a2c8d6e74d8ee00a0978f3f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43680, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Account reviews", "Receipt reviews", "Fraud audits", "Process data review", "Fraud trend identification", "Fraud mitigation advice", "Fraud investigation", "Account review", "Fraud trends", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Mobile fraud", "E-commerce fraud", "Excel", "Google Sheets" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 625.7511, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694a74d8ee00a0906c77", "title" : "Fraud and Abuse Operations Analyst", "company" : "Plaid", "industry" : "All Departments", "salary" : { "min" : 138000.0, "max" : 163200.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco HQ", "locations" : [ "San Francisco HQ", "New York City Office", "Seattle Office", "Raleigh Office" ], "timestamp" : "2026-06-16T02:23:49.415", "fingerprint" : "87cd04308b7bd97268a608c468576d3b72421b02df7d39704a10fcf4a34ef664", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/plaid/02569523-bd54-4f1f-b88e-38beef2f824d/application", "externalId" : "02569523-bd54-4f1f-b88e-38beef2f824d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are the first line of defense against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. As a Fraud and Abuse Operations Analyst, you will be responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies. Responsibilities: - Safeguard Plaid's Platform: Participate in the abuse on-call rotation, directly protecting our users and customers by responding to and resolving fraud and abuse events. Your timely actions will be instrumental in maintaining trust and security. - Drive Investigations and Mitigate Risks: Investigate fraud and abuse claims from diverse sources, partnering with senior teammates on complex cases. Your findings will inform decisions and strategies, directly impacting Plaid's ability to prevent future incidents and minimize financial losses. Proactively perform threat modeling of abuse surfaces and continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors - Support Incident Response: Help triage and manage fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution. Your contributions in these situations will minimize disruption and protect Plaid's reputation. - Inform Product Strategy: Partner with Consumer Risk and other product teams, providing operational insights from on-call and investigations. Your contributions will help inform the development of effective fraud mitigation solutions and strengthen Plaid's defenses. Qualifications: 3+ years of experience in fraud/abuse operations, trust & safety, and/or incident response - Incident response and investigations: - Experience triaging fraud or related incidents, with tight containment deadlines. - Experience managing escalations and making informed trade-off decisions with multiple stakeholders. - Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage. - A battle-tested mental model for balancing fraud mitigation vs. conversion, and the ability to calibrate and apply this mental model in the context of Plaid’s business objectives under pressure. - Fraud and abuse detection and prevention context: - Working knowledge of fraud typologies–account takeover, different types of payments fraud, ACH fraud, chargebacks, kiting, rewards harvesting, etc. - Familiarity with the tactics, techniques, and procedures (TTPs) used by bad actors to commit different types of fraud on the web. - Familiarity with common mitigation strategies for the same, with a developing point of view on their relative pros and cons. - Fraud and abuse intelligence: - Dark and grey-web navigation and investigation experience, ability to assess source credibility, and translate external intelligence into actionable insights. - Experience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. - Experience developing and maintaining threat models for authentication and other high-risk product surfaces, with a track record of proactively identifying emerging risks. - Data analysis skills: - Proficiency with SQL for querying data sets and building reports. - Comfortable with common analysis tools and manipulation tools. - Ability to spot anomalies and fraudulent patterns in logs and other data sets (transactions, request data, etc.), with judgment to escalate ambiguous cases. - Operational depth and maturity: - Experience contributing improvements to operational processes and controls. - Strong written and verbal communication skills. Nice-to-Haves: - Familiarity with machine learning models for fraud detection. - Fraud domain certifications (e.g., CFE/fraud examination background). - Exposure to production ML model lifecycles and metrics for drift/decay. - Effective use of AI and AI agents to accelerate investigations and research Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.", "summaryDescription" : "Fraud and Abuse Operations Analyst at Plaid", "createdAt" : "2026-06-14T19:17:55.431", "lastUpdated" : "2026-06-16T02:23:49.415", "ingestTimestamp" : "2026-06-14T19:17:55.431", "mongoId" : "6a2c694a74d8ee00a0906c77", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 138000, "salaryAnnualMax" : 163200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 624.22437, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3064e7f292fd229cfa39d0", "title" : "Product Manager - Fraud Detection & Operational Intelligence", "company" : "Block Labs", "industry" : "Product", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Manager in the Technology industry in Portugal, adjusted for company size and specific role focus." }, "location" : "Portugal", "locations" : [ "Portugal", "Spain", "Malta" ], "timestamp" : "2026-06-16T08:46:06.518", "fingerprint" : "c9bbeb494e0be8ebc1bcd94fa6354544c0cde0c2d6510546cfac8079a242db3a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/block-labs/fe9ba871-f6ed-43eb-af1a-13f6de19295b/application", "externalId" : "fe9ba871-f6ed-43eb-af1a-13f6de19295b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Product strategy", "Roadmap development", "User story creation", "Cross-functional collaboration", "Risk management", "Compliance", "Payments risk", "Transaction monitoring", "Decisioning", "Case management", "Product ownership", "System design", "Discovery", "Requirements definition", "Prioritization", "Delivery", "Stakeholder management", "Iteration", "Data analysis", "Root-cause analysis" ], "hardSkillsList" : [ "Fraud detection", "Operational intelligence" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Operational intelligence", "level" : "intermediate" } ], "majorSkills" : "Fraud detection, Risk management, Product management", "majorSkillsList" : [ "Fraud detection", "Risk management", "Product management" ], "coreResponsibilities" : "Own product lifecycle of Shield and Insights, Own vision, roadmap, discovery, prioritization, requirements, iteration, Improve Shield performance, Improve Insights performance, Partner with cross-functional squads, Ensure alignment and accountability, Run discovery with operators and stakeholders, Define and maintain product artifacts, Translate requirements into product requirements, Shape Shield's risk decisioning capabilities, Shape Insights' operator intelligence capabilities, Partner with data and AI Technical Product Manager, Deliver clear data and AI requirements, Use data actively and critically, Engage stakeholders with clarity and intent", "teamCollaboration" : "Cross-functional squads; Design, dev, QA, delivery teams", "projectManagementSkills" : [ "Roadmap planning", "Prioritization", "Discovery", "Requirements definition" ], "domainKnowledge" : "Web3; Artificial Intelligence; iGaming; Fraud detection; Risk management; Compliance; AML; KYC; Payments risk; Transaction monitoring; Decisioning; Case management; Casino platform; Sportsbook platform; Gambling platform; Wallet risk; Identity risk; Device intelligence; Payment fraud; Chargebacks; Withdrawal risk; Rules engines; Fraud review tools; Compliance tooling; Case management systems; Bonus abuse; Multi-accounting; Gameplay risk; Operator back-office workflows; Dashboards; Reports; Alerts; Anomaly detection; Operator intelligence; B2B; SaaS; Platform; White-label environments; AI-assisted analysis; AI-assisted decision-support", "domainList" : [ "web3", "artificial-intelligence", "igaming", "fraud-detection", "risk-management", "compliance", "aml", "kyc", "payments-risk", "transaction-monitoring", "decisioning", "case-management", "casino-platform", "sportsbook-platform", "gambling-platform", "wallet-risk", "identity-risk", "device-intelligence", "payment-fraud", "chargebacks", "withdrawal-risk", "rules-engines", "fraud-review-tools", "compliance-tooling", "case-management-systems", "bonus-abuse", "multi-accounting", "gameplay-risk", "operator-back-office-workflows", "dashboards", "reports", "alerts", "anomaly-detection", "operator-intelligence", "b2b", "saas", "platform", "white-label-environments", "ai-assisted-analysis", "ai-assisted-decision-support" ], "domainSpecificKnowledge" : [ "Web3", "Artificial Intelligence", "iGaming", "Fraud detection", "Risk management", "Compliance", "AML", "KYC", "Payments risk", "Transaction monitoring", "Decisioning", "Case management", "Casino platform", "Sportsbook platform", "Gambling platform", "Wallet risk", "Identity risk", "Device intelligence", "Payment fraud", "Chargebacks", "Withdrawal risk", "Rules engines", "Fraud review tools", "Compliance tooling", "Case management systems", "Bonus abuse", "Multi-accounting", "Gameplay risk", "Operator back-office workflows", "Dashboards", "Reports", "Alerts", "Anomaly detection", "Operator intelligence", "B2B", "SaaS", "Platform", "White-label environments", "AI-assisted analysis", "AI-assisted decision-support" ], "toolProficiency" : [ "Chainalysis", "TRM", "SEON", "FingerprintJS", "ThreatMetrix", "Sumsub", "Onfido" ], "communicationSkills" : "Gathering input; Retaining ownership", "documentationSkills" : "Product artifacts", "problemSolvingSkills" : "Root-cause analysis; Data-driven decision making", "outcomesObjectives" : "Faster case review; Better review quality; More consistent decisions; Reduced false positives; Clearer reason codes; Stronger auditability; Alert relevance; Report usefulness; Root-cause clarity; Faster understanding of performance changes", "qualificationsBasic" : "3+ years in Product Management, Experience owning fraud/risk/compliance/AML/payments risk/transaction monitoring/decisioning/case management products, Experience with complex backend logic, data dependencies, rules, scoring, workflows, or operational decision-making, Product Management fundamentals, Data fluency, Comfort operating in compliance/regulatory/financial/high-trust constraints", "qualificationsPreferred" : "IGaming/casino/sportsbook/gambling platform experience, Experience with AML/KYT, wallet risk, KYC, identity risk, device intelligence, payment fraud, chargebacks, or withdrawal risk, Experience with rules engines, risk scoring, fraud review tools, compliance tooling, or case management systems, Experience with third-party risk/fraud providers, Exposure to bonus abuse, multi-accounting, gameplay risk, shared wallet/payment method detection, account velocity, or operator back-office workflows, Experience building dashboards, reports, alerts, anomaly detection, or operator intelligence products, Experience in B2B, SaaS, platform, or white-label environments, Practical AI literacy", "remoteFriendly" : true, "rawDescription" : "ABOUT BLOCK LABS Block Labs is a premier technology studio operating at the bleeding edge of Web3, Artificial Intelligence, and iGaming. We don't just ship features; we engineer high-scale, production-grade platforms that power the next generation of digital products. We are a collective of senior engineers, product strategists, and builders who refuse to compromise on architecture. Whether we are designing autonomous multi-agent AI systems, building decentralized financial infrastructure, or architecting high-frequency iGaming platforms, our standard is excellence. We move fast, but we build for the long term. If you are looking to work alongside a team that values deep technical expertise, thoughtful system design, and product ownership, Block Labs is where you belong. THE ROLE We are hiring a senior, strategically minded Product Manager to act as a mini-business owner, with end-to-end ownership of Shield and Insights: two key modules within a soon-to-launch, next-generation white-label casino platform. Shield: helps operators prevent fraud and abuse. It is our unified risk and decisioning layer. It brings together third-party risk tools such as Chainalysis, TRM, SEON, PSP fraud tools, and KYC providers, alongside internal behavioural data, into a single layer to provide risk scoring, review workflows, case management, reason codes, and auditability. Insights: helps operators understand performance changes across the business. It is our operator intelligence layer moving from “what happened?” to “why did this happen?” and “what should we look at next?” through focused dashboards, reports, alerts, root-cause analysis, and human-language queries. This role is weighted heavily toward Shield. We are looking for a Product Manager with strong product fundamentals and direct experience in fraud, risk, compliance, payments risk, transaction monitoring, decisioning, or case management products. iGaming experience is highly valuable, but fraud/risk product experience is the priority. Your focus is the product: operator workflows, fraud/risk logic, decision experience, auditability, requirements, prioritisation, and commercial usefulness. This is a hands-on role for someone who can turn complex operational workflows into clear, scalable product systems. WHAT YOU’LL OWN - Full product lifecycle of Shield and Insights, owning vision, roadmap, discovery, prioritisation, requirements, and iteration. - Shield Performance: faster case review, better review quality, more consistent decisions, reduced false positives, clearer reason codes, and stronger auditability. - Insights Performance: alert relevance, report usefulness, root-cause clarity, and faster understanding of performance changes. - Cross-functional squads including design, dev, QA, and delivery - ensuring alignment, unblocking delivery, and holding the team accountable to outcomes. WHAT YOU’LL BE DOING This is a hands-on role. You will: - Run discovery with operators, fraud/risk teams, compliance stakeholders, analysts, casino teams, payment teams, and internal experts to understand real operational workflows. - Define and maintain product artefacts covering problem statements, user journeys, workflows, success metrics, constraints, assumptions, trade-offs, and decisions. - Translate fraud, AML, payments, gameplay, bonus abuse, and operator intelligence requirements into clear product requirements for design and engineering. - Shape Shield’s risk decisioning capabilities, including risk scores, rule logic, case queues, review flows, reason codes, audit logs, operator permissions, and escalation paths. - Shape Insights’ operator intelligence capabilities, including monitoring views, KPI definitions, report formats, alert logic, baseline comparisons, and AI-assisted explanations. - Partner closely with the data and AI Technical Product Manager, delivering clear data and AI requirements so Shield and Insights get the technical support they need. - Use data actively and critically, ensuring tracking reflects reality and turning operational insights into concrete product decisions. - Engage stakeholders with clarity and intent, gathering input while retaining ownership of prioritisation and trade-offs. EXPERIENCE WE’RE LOOKING FOR We don’t expect a unicorn - but we do expect strong Product Management fundamentals and directly relevant experience. Required: - 3+ years in a Product Management role. - Experience owning or significantly contributing to fraud, risk, compliance, AML, payments risk, transaction monitoring, decisioning, or case management products. - Experience working on products with complex backend logic, data dependencies, rules, scoring, workflows, or operational decision-making. - Strong understanding of Product Management fundamentals, including discovery, requirements definition, prioritisation, delivery, stakeholder management, and iteration. - Strong data fluency and the ability to turn operational insight into clear product decisions. - Comfort operating in environments with compliance, regulatory, financial, or high-trust constraints. Useful: - iGaming, casino, sportsbook, or gambling platform experience. - Experience with AML/KYT, wallet risk, KYC, identity risk, device intelligence, payment fraud, chargebacks, or withdrawal risk. - Experience with rules engines, risk scoring, fraud review tools, compliance tooling, or case management systems. - Experience with third-party risk or fraud providers such as Chainalysis, TRM, Elliptic, SEON, FingerprintJS, ThreatMetrix, Sumsub, Onfido, PSPs, or onramp providers. - Exposure to bonus abuse, multi-accounting, gameplay risk, shared wallet/payment method detection, account velocity, or operator back-office workflows. - Experience building dashboards, reports, alerts, anomaly detection, or operator intelligence products. - Experience in B2B, SaaS, platform, or white-label environments. - Practical AI literacy, especially around AI-assisted analysis, summaries, alerts, or decision-support workflows. What kind of culture can I expect? Mature, mission-driven, and low-ego. We value clarity over noise, outcomes over theatrics, and pace without chaos. If you’re one of the smartest minds in your craft and want to build with other experts, you’ll feel at home here.", "summaryDescription" : "Product Manager - Fraud Detection & Operational Intelligence at Block Labs. Skills: Fraud detection, Risk management, Product management. Own product lifecycle of Shield and Insights. Own vision, roadmap, discovery, prioritization, requirements, iteration", "createdAt" : "2026-06-16T00:24:10.542", "lastUpdated" : "2026-06-16T08:46:06.518", "ingestTimestamp" : "2026-06-16T00:24:10.542", "mongoId" : "6a3064e7f292fd229cfa39d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Operational intelligence", "Risk management", "Product management", "Product strategy", "Roadmap development", "User story creation", "Cross-functional collaboration", "Compliance", "Payments risk", "Transaction monitoring", "Decisioning", "Case management", "Product ownership", "System design", "Discovery", "Requirements definition", "Prioritization", "Delivery", "Stakeholder management", "Iteration", "Data analysis", "Root-cause analysis", "Roadmap planning", "Web3", "Artificial Intelligence", "iGaming", "AML", "KYC", "Casino platform", "Sportsbook platform", "Gambling platform", "Wallet risk", "Identity risk", "Device intelligence", "Payment fraud", "Chargebacks", "Withdrawal risk", "Rules engines", "Fraud review tools", "Compliance tooling", "Case management systems", "Bonus abuse", "Multi-accounting", "Gameplay risk", "Operator back-office workflows", "Dashboards", "Reports", "Alerts", "Anomaly detection", "Operator intelligence", "B2B", "SaaS", "Platform", "White-label environments", "AI-assisted analysis", "AI-assisted decision-support", "Chainalysis", "TRM", "SEON", "FingerprintJS", "ThreatMetrix", "Sumsub", "Onfido" ], "skillCount" : 64, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 620.64386, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca41474d8ee00a09afe3a", "title" : "Sr. Product Manager, Fraud", "company" : "Uber Freight", "industry" : "Logistics", "salary" : { "min" : 183000.0, "max" : 223200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T03:58:14.291", "fingerprint" : "40cedf700a9b518de4af5c5ccfdbc868ced8f3c49d6bcdc289010c3fd3fabf58", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5195653008", "externalId" : "5195653008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap, User stories, Cross-functional collaboration", "majorSkillsList" : [ "Product strategy", "Roadmap", "User stories", "Cross-functional collaboration" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2561 About the Role Uber Freight connects shippers with truckers, much like how Uber connects riders and drivers. We are a team of entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more harmonious, highly efficient, and increasingly safer transportation logistics to our roads. Marketplace Integrity and Growth delivers impact by sourcing and developing the carrier capacity needed to meet shipper transportation needs predictability, high performance - all while protecting against bad actors and fraud vectors. The scope of this role covers carrier onboarding, carrier management, carrier performance monitoring, risk & fraud-ML models and carrier access restrictions. We’re looking for a data-fluent, entrepreneurial Product Manager who thrives in ambiguity and loves building platforms and customer experiences that drive measurable customer and business value. As the lead Marketplace Integrity and Growth Product Manager, you’ll define and deliver critical capabilities to build our carrier network - maximizing active carrier supply while rigorously mitigating risks such as fraud, compliance and suboptimal performance. This includes creating seamless carrier onboarding that balances fraud and liquidity, developing state of the art fraud detection mechanisms, and managing carrier performance. You will partner with AI tools, engineers building at scale, product designers, data scientists, risk/compliance partners, and operations teams to shape the future of products in logistics. What the candidate will do Product Vision and Strategy: Define a clear product vision and strategy for the team, identifying both short-term and long-term initiatives to create an effective product roadmap. User-Centric Approach: Translate user needs into product requirements by deeply understanding user problems and business opportunities - formulating hypotheses, and articulating desired outcomes Quality & Velocity: Leverage AI throughout research, prototyping & build to deliver high-quality product experiences. Communication: Effectively communicate product plans, tradeoffs, and results to a diverse audience, including internal partner teams, 3rd party partners, executives, end-users, and external customers Innovation: Lead the discovery, development, and adoption of innovative features and experiences improve outcomes for Uber Freight, our customers, and external partners Cross-Functional Team Leadership: Collaborate with a strong team of engineers, designers, data scientists, and user researchers, setting clear team deliverables, defining the roadmap, and driving execution. Cultivate Team Culture: Build and nurture a strong team culture centered around collaboration, execution, and delivering results. How the candidate will make immediate impact Define and execute strategies for Uber Freight’s integrity and liquidity growth products such as carrier onboarding, carrier performance management, fraud prevention, and risk mitigation- balancing short term value with network growth. Analyze market trends, competitor offerings, and monitor internal metrics to inform product decisions. Obsess in the data and details of defects identified by users, operations teams, and intuition. Ensure the higher ROI opportunities are prioritized, delivered iteratively, and evaluated regularly. Uphold consistent communications with executive leaders to enforce growth strategy and impact quantification. Basic Qualifications Minimum of 4+ years of Product Management experience developing and deploying world-class products that scale Strong curiosity for marketplace/network development & AI advancements in the logistics industry. Data-first approach to problem solving (know how to leverage SQL and AI research strategies to pull your own data and insights) Strong customer empathy, and the ability to blend user research with data to create a prioritised product roadmap. Preferred Qualifications Experience developing ML models - ideally for risk and compliance use cases. Strong data analytical skills - with direct experimentation experience. Excellent communication and collaboration skills. Comfortability with presenting to, recommending changes, and pushing back on executive stakeholders. Benefits & Compensation for U. S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For California based roles: The salary range for this role is $183,000.00 - $223,200.00 per year", "summaryDescription" : "Sr. Product Manager, Fraud at Uber Freight. Skills: Product strategy, Roadmap, User stories, Cross-functional collaboration", "postedDate" : "2026-06-14T18:35:51.337", "createdAt" : "2026-06-14T18:35:51.337", "lastUpdated" : "2026-06-16T03:58:14.291", "ingestTimestamp" : "2026-06-14T18:35:51.337", "mongoId" : "6a2ca41474d8ee00a09afe3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 183000, "salaryAnnualMax" : 223200, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Product strategy", "Roadmap", "User stories", "Cross-functional collaboration" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 619.9721, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307673f292fd229c019f73", "title" : "Senior Software Engineer - Fraud", "company" : "Roblox", "industry" : "Technology", "salary" : { "min" : 196750.0, "max" : 243290.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Mateo, CA, United States", "locations" : [ "San Mateo", "CA", "United States" ], "timestamp" : "2026-06-16T08:38:57.520", "fingerprint" : "efbeea2ea8011d8c7ca06873edb4b0d9f8fef5c14d68716336dce51b63cff25d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.roblox.com/jobs/8008607?gh_jid=8008607", "externalId" : "8008607", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Mateo", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4969040,-122.3330573" } ], "locationText" : "San Mateo, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Economy Fraud engineer, you defend Roblox from all types of fraud, including theft, scams, money laundering, and payment fraud. Roblox is a high-growth, unique product environment. You will be developing anti-fraud and abuse solutions for web, mobile, and 3D environments. This high impact work and your innovation is critical for the well-being of our community and to the future of our company. We aim for our users to have peace of mind that their communities and transactions are protected. Our defenses also protect our company’s rapid expansion and safeguard billions in revenue. Roblox’s virtual marketplace handles over 4 million transactions a day, and enables our top developers to make millions of dollars a year. Our team’s challenges are not just regular day-to-day technical challenges. Fraud and abuse approaches need to shift over time, depending on the current behaviors of fraudsters. As an Economy Fraud engineer, you will be in a data-driven environment developing both classical and novel approaches to detect and prevent this bad behavior. You Have: 4+ years of professional experience working with scalable, distributed systems Strong experience in large-scale, data-driven architecture, API design, data modeling, and SQL / NoSQL data storage. Experience in risk prevention, machine learning, or analytical work. Risk prevention may include but is not limited to anti-Fraud, anti-Abuse, or Trust & Safety. Analytical work may include but is not limited to Data Analysis, Scientific Computing, Statistical Modeling, or Research. Passion for delivering products end-to-end, from ideation through implementation and A/B testing, while being empathetic with cross-functional stakeholders. Strong ownership with proactive, candid communication, and an ability to handle high complexity Bachelor's Degree or above in Computer Science or another quantitative field You Will: Develop backend services, fraud platform components, and pipelines to implement product logic, encourage eng efficiency, and produce features for ML models. Be a Tech Lead that contributes to our Technical Roadmap and Risk Defense strategy. Up-level our data mining and data-driven approaches. Occasionally perform data analysis to understand our Fraud & Abuse domain. Occasionally bridge communication between generalist backend engineers, and data scientists and ML engineers. Help recruit future talent for the team For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $196,750—$243,290 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U. S. visa categories, or support future H-1B sponsorship at this time.", "summaryDescription" : "Senior Software Engineer - Fraud at Roblox", "postedDate" : "2026-06-16T01:21:20.126", "createdAt" : "2026-06-16T01:21:20.126", "lastUpdated" : "2026-06-16T08:38:57.520", "ingestTimestamp" : "2026-06-16T01:21:20.126", "mongoId" : "6a307673f292fd229c019f73", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 196750, "salaryAnnualMax" : 243290, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 618.78827, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305118f292fd229cef9a48", "title" : "Fraud Triage Specialist (Mobile)", "industry" : "Support", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for mid-seniority and the insurance industry for a full-time Fraud Triage Specialist (Mobile) role." }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Insurance Adjuster License" ], "timestamp" : "2026-06-16T15:22:24.119", "fingerprint" : "21350c0a90f75da54a228f2a021bebf3572bd14b1955cb4037e48dff7bd46f83", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/db05be70-a1d6-48cb-a9ec-373b7f3505c6/apply", "externalId" : "db05be70-a1d6-48cb-a9ec-373b7f3505c6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 3, "technicalSkills" : "Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook", "professionalSkills" : [ "Risk management", "Fraud detection", "Claims processing", "Data analysis", "Process improvement" ], "hardSkillsList" : [ "Statistical analysis", "Case handling" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Case handling", "level" : "intermediate" } ], "majorSkills" : "Fraud detection, Risk management, Claims analysis", "majorSkillsList" : [ "Fraud detection", "Risk management", "Claims analysis" ], "coreResponsibilities" : "Review and process claims, Conduct detailed analysis, Detect potential fraud patterns, Collaborate with investigators, Support fraud referrals, Support callbacks, Support escalation processes, Research internal inquiries, Respond to internal inquiries, Ensure accurate documentation, Ensure timely communication, Analyze data, Analyze off-system information, Identify trends, Identify emerging risks, Identify fraud indicators, Maintain compliance, Identify recurring issue patterns, Escalate findings to leadership, Support development of fraud detection tools, Support implementation of fraud detection tools, Support development of workflows, Support implementation of workflows, Support development of preventive measures, Support implementation of preventive measures, Participate in operational meetings, Provide feedback, Align on performance, Contribute to process enhancements, Provide guidance to team members, Complete post-decision tasks, Update BOLOs, Update risk flags, Update negative lists, Ensure adherence to productivity standards, Ensure adherence to quality standards, Ensure adherence to accuracy standards", "teamCollaboration" : "Internal teams; External stakeholders; Investigators; Operational leaders", "domainKnowledge" : "Insurance claims; Fraud detection processes; Risk management practices; Mobile claims systems", "domainList" : [ "insurance-claims", "fraud-detection-processes", "risk-management-practices", "mobile-claims-systems" ], "domainSpecificKnowledge" : [ "Insurance claims", "Fraud detection processes", "Risk management practices", "Mobile claims systems" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Written communication; Verbal communication; Document findings; Present findings", "documentationSkills" : "Accurate documentation", "continuousLearning" : "Continuing education; Professional development", "problemSolvingSkills" : "Problem-solving; Analytical skills", "outcomesObjectives" : "Ensure adherence to productivity standards; Ensure adherence to quality standards; Ensure adherence to accuracy standards", "qualificationsBasic" : "High school diploma or GED, 3+ years of experience, Analytical and problem-solving skills, Ability to obtain and maintain an Insurance Adjuster License, Proficiency in Microsoft Office applications, Ability to work across multiple systems and platforms, Written and verbal communication skills, Ability to analyze complex issues, Ability to manage competing priorities, Ability to collaborate effectively", "qualificationsPreferred" : "Associate degree or higher, Experience working with data or statistical analysis, Experience working with multiple systems, databases, or risk management tools, Familiarity with insurance claims, Familiarity with fraud detection processes, Familiarity with risk management practices, Current insurance adjuster license, Experience with mobile claims systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Review and process claims with identified risk indicators, conducting detailed analysis to detect potential fraud patterns and anomalies. Collaborate with Special Investigations Unit (SIU) investigators and support fraud referrals, callbacks, and escalation processes when necessary. Research and respond to internal inquiries, ensuring accurate documentation and timely communication across stakeholders and customers. Analyze data and off-system information sources to identify trends, emerging risks, and fraud indicators. Maintain compliance with fraud detection protocols, reporting standards, and risk management policies across all assigned work queues. Identify recurring issue patterns and escalate findings to leadership for further action and process improvement. Support the development and implementation of fraud detection tools, workflows, and preventive measures. Participate in operational meetings to provide feedback, align on performance, and contribute to process enhancements. Provide guidance to team members on fraud detection best practices and case handling procedures. Complete post-decision tasks such as updating BOLOs, risk flags, and negative lists in system databases. Ensure adherence to productivity, quality, and accuracy standards across all claim reviews and fraud assessments. Requirements High school diploma or GED required; additional education (associate degree or higher) preferred. 3+ years of experience in a customer service, claims, insurance, or risk-related environment. Strong analytical and problem-solving skills, with experience working with data or statistical analysis. Ability to obtain and maintain an Insurance Adjuster License, including completion of required coursework and continuing education. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to work across multiple systems and platforms. Strong written and verbal communication skills with the ability to clearly document and present findings. Ability to analyze complex issues and provide recommendations that impact team and business outcomes. Experience working with multiple systems, databases, or risk management tools is highly beneficial. Strong attention to detail, organizational skills, and ability to manage competing priorities in a fast-paced environment. Ability to collaborate effectively with internal teams and external stakeholders, including investigators and operational leaders. Familiarity with insurance claims, fraud detection processes, or risk management practices is a plus. Current insurance adjuster license and experience with mobile claims systems are advantageous. Benefits Hourly pay range of $20.96 to $34.59, based on experience and location. Fully remote work opportunity within the United States. Opportunity to contribute directly to fraud prevention and risk management initiatives. Exposure to advanced claims systems, analytics tools, and investigative processes. Career development within insurance, fraud detection, and risk operations. Comprehensive benefits package including healthcare, retirement, and paid time off (subject to eligibility and employer policies). Structured training and ongoing professional development opportunities. Collaborative and mission-driven work environment focused on operational excellence and integrity. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Fraud Triage Specialist (Mobile). Skills: Fraud detection, Risk management, Claims analysis. Review and process claims. Conduct detailed analysis", "postedDate" : "2026-06-15T09:44:13.414", "createdAt" : "2026-06-15T09:44:13.414", "lastUpdated" : "2026-06-16T15:22:24.119", "ingestTimestamp" : "2026-06-16T03:24:42.807", "mongoId" : "6a305118f292fd229cef9a48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Statistical analysis", "Case handling", "Fraud detection", "Risk management", "Claims analysis", "Claims processing", "Data analysis", "Process improvement", "Insurance claims", "Fraud detection processes", "Risk management practices", "Mobile claims systems", "Insurance Adjuster License", "Microsoft Office" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 611.731, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305640f292fd229cf264ef", "title" : "Data Analyst - Quality & Fraud", "company" : "Delivery Hero", "industry" : "Internet", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Data Analyst in the E-commerce industry in Barcelona, Spain, adjusted for seniority and company size." }, "location" : "Barcelona, Spain", "locations" : [ "Barcelona", "Spain" ], "timestamp" : "2026-06-16T10:14:01.602", "fingerprint" : "4cc2b4f5bf6c76a9d8c6ba6e13ef71084189f9c32b380c84fc493a3563a873a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeliveryHero/744000132180279-data-analyst-quality-fraud-they-she-he-", "externalId" : "744000132180279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Excel, Looker, Tableau, PowerBI", "professionalSkills" : [ "Analytical skills", "Coding skills", "Problem-solving skills", "Business mindset", "Strategic vision" ], "hardSkillsList" : [ "Data-driven insights", "Detection frameworks", "Monitoring tools", "Analytical models" ], "softSkillsList" : [ "Organized", "Obsessed with detail" ], "hardSkills" : [ { "name" : "Data-driven insights", "level" : "intermediate" }, { "name" : "Detection frameworks", "level" : "intermediate" }, { "name" : "Monitoring tools", "level" : "intermediate" }, { "name" : "Analytical models", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Organized" }, { "name" : "Obsessed with detail" } ], "majorSkills" : "Quality strategy, Fraud detection, Risk mitigation", "majorSkillsList" : [ "Quality strategy", "Fraud detection", "Risk mitigation" ], "coreResponsibilities" : "Own and define global courier fraud strategy, Ensure consistent implementation, Ensure continuous improvement, Proactively address key courier-related challenges, Develop scalable self-service dashboards, Develop monitoring tools, Empower local teams to act on insights, Perform deep-dive analyses, Identify drivers of quality gaps, Propose clear, actionable solutions, Provide regular updates to leadership, Report on courier quality performance, Highlight risks and opportunities, Develop analytical models, Develop frameworks to monitor fraud risks, Predict potential no-shows, Optimize fleet distribution, Collaborate cross-functionally with Operations, Collaborate with Fraud Prevention, Collaborate with Product, Collaborate with Data teams, Align strategies, Ensure impact, Understand courier pain points, Understand courier motivations, Design data-informed solutions, Drive courier satisfaction, Drive operational excellence", "teamCollaboration" : "Cross-functionally with Operations; Cross-functionally with Fraud Prevention; Cross-functionally with Product; Cross-functionally with Data teams", "domainKnowledge" : "Courier fraud; Risk mitigation; GPS spoofing; Account sharing; Payment abuse", "domainList" : [ "courier-fraud", "risk-mitigation", "gps-spoofing", "account-sharing", "payment-abuse" ], "domainSpecificKnowledge" : [ "Courier fraud", "Risk mitigation", "GPS spoofing", "Account sharing", "Payment abuse" ], "toolProficiency" : [ "BI platforms" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "outcomesObjectives" : "Reduce malicious activity; Guarantee Glovo's fleet remains fair; Guarantee Glovo's fleet remains secure", "qualificationsBasic" : "3+ years of work experience, SQL proficiency, Excel proficiency, BI platforms experience, English is a must", "qualificationsPreferred" : "Degree in Engineering, Degree in Business, Degree in Economics, Degree in Project Management, Degree in Business Analytics, Degree in data driven domain, PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? \uD83E\uDD1D Our culture and strong values. \uD83D\uDCAA Our career development philosophy. \uD83E\uDD1D Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure. THE JOURNEY * Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement. * Proactively address key courier-related challenges at local, regional, and global levels. * Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights. * Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions. * Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities. * Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution. * Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact. * Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence. ## Qualifications WHAT YOU WILL BRING TO THE RIDE * Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain. * +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must). * Strong analytical and coding skills: Good inSQL and Excel proficiency(or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…). * Strong strategic vision and business mindset. * Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions. * Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset. * Exceptional verbal and written communication skills (English is a must) * Proactive, organized, and obsessed with detail. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: * \uD83C\uDF1F An enticing equity plan that lets you own a piece of the action. * \uD83D\uDCAA Top-notch private health insurance to keep you at your peak. * \uD83C\uDF54 Monthly Glovo credit to satisfy your cravings! * \uD83D\uDCB3 Discounts on transportation, food, and even kindergarten expenses. * \uD83C\uDFCA Discounted gym memberships to keep you energized. * \uD83C\uDFD6️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! * \uD83D\uDC6A Enhanced parental leave, and office-based nursery. * \uD83E\uDDE0 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [Linkedin](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)! ## Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles[ here](https://careers.deliveryhero.com/leadership-principles). Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [LinkedIn](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)!", "summaryDescription" : "Data Analyst - Quality & Fraud at Delivery Hero. Skills: Quality strategy, Fraud detection, Risk mitigation. Own and define global courier fraud strategy. Ensure consistent implementation", "postedDate" : "2026-06-15T11:42:30.000", "createdAt" : "2026-06-15T23:45:02.060", "lastUpdated" : "2026-06-16T10:14:01.602", "ingestTimestamp" : "2026-06-15T23:45:02.060", "mongoId" : "6a305640f292fd229cf264ef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data-driven insights", "Detection frameworks", "Monitoring tools", "Analytical models", "Organized", "Obsessed with detail", "Quality strategy", "Fraud detection", "Risk mitigation", "Analytical skills", "Coding skills", "Problem-solving skills", "Business mindset", "Strategic vision", "Courier fraud", "GPS spoofing", "Account sharing", "Payment abuse", "BI platforms" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 609.5233, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb07d74d8ee00a09da1de", "title" : "Member Experience Associate (Part-Time)", "company" : "Industrious", "industry" : "Unit Ops", "salary" : { "min" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Los Angeles - 23465 Civic Center Way (Malibu)", "locations" : [ "Los Angeles - 23465 Civic Center Way (Malibu)" ], "timestamp" : "2026-06-16T07:10:55.666", "fingerprint" : "271b15d34701bff10c320da36b5ab11fe66030f2ece13e9c7eeb750b69ca9879", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/industrious/b04d95a7-2020-4d92-8f4b-29cfb071f406/application", "externalId" : "b04d95a7-2020-4d92-8f4b-29cfb071f406", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Malibu", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0355910,-118.6894230" } ], "locationText" : "Malibu, California, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Greet and check-in members, Provide tours of the space, Manage front desk operations, Handle member inquiries, Assist with event support, Maintain a welcoming environment, Process payments and memberships, Troubleshoot basic issues", "communicationSkills" : "Member inquiries", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers. To learn more, visit www.industriousoffice.com/careers http://www.industriousoffice.com/careers. About the Role: This is an in-person hospitality role, based on-site. Candidates must live within an easy commute of Malibu, CA. To help, our compensation package includes some great commuter benefits! As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like: - You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities. - You’re proactive and take ownership over managing inventory and ordering your location’s supplies. - You build magnificent events and take the extra time to design unique signage because you know the magic is in the details. - You add new members into multiple systems so their first day in their office is seamless and memorable. - You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle. - You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions. - You take a walk in-tour while your Member Experience Manager is assisting another potential member. You’re a great fit for this role if: - No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer - You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together - You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem - You’re resilient. You know the value of having a routine, but you’re ready for the bumps too - You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous - You always look to improve and make things more efficient because staying busy is your happy speed Requirements: - Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs. - Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day. - Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc. - Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment. - Ensure work areas are kept in a sanitary condition and all safety protocols are followed. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values. We are Industrious. We’re building a team of considerate collaborators who create great days. Come join us. The hourly compensation for this position starts at $25.25. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications. You will also be eligible for a number of generous perks including: - Fixed part time hours to suit your schedule - Commuter Stipend of $100 / quarter - Eligible for up to $500 in bonus pay every 6 months - One Medical telehealth membership - 48 hours of personal time off annually - Sick pay as required by law We kindly request that you do not call Industrious locations for employment inquiries. Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.", "summaryDescription" : "Member Experience Associate (Part-Time) at Industrious. Greet and check-in members. Provide tours of the space", "createdAt" : "2026-06-14T18:20:30.788", "lastUpdated" : "2026-06-16T07:10:55.666", "ingestTimestamp" : "2026-06-14T18:29:22.077", "mongoId" : "6a2cb07d74d8ee00a09da1de", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 608.6253, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c8d6e74d8ee00a0978f14", "title" : "Fraud Concierge (Customer Support)", "industry" : "Operations", "salary" : { "min" : 70000.0, "max" : 85000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-15T21:45:03.208", "fingerprint" : "f9a34ca15e9737ee14adf1053ec6b143beb3b4bd0ef45d6fbe6a6788c179b694", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/eyt/afab467c-0c28-418c-9809-9ecd4717e520/application", "externalId" : "afab467c-0c28-418c-9809-9ecd4717e520", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Zendesk, Amazon Connect, Asana", "professionalSkills" : [ "Concierge experience", "Client escalations", "Emotional intelligence", "Risk mitigation", "Regulatory requirements", "De-escalation", "Cross-functional collaboration" ], "hardSkillsList" : [ "Identity verification", "Collateral ownership" ], "hardSkills" : [ { "name" : "Identity verification", "level" : "intermediate" }, { "name" : "Collateral ownership", "level" : "intermediate" } ], "majorSkills" : "Customer support, Fraud prevention, Customer relations", "majorSkillsList" : [ "Customer support", "Fraud prevention", "Customer relations" ], "coreResponsibilities" : "Deliver high class concierge experience, Own and resolve issues end-to-end, Serve as point person for escalations, Manage client expectations, Respond to customer queries, Proactively troubleshoot issues, Resolve issues related to risk mitigation, Ensure regulatory requirements are met, Handle complex customer cases, Provide effective de-escalation, Ensure resolution of escalated cases, Log and document customer interactions, Support continuous improvement, Collaborate with Product teams, Collaborate with Engineering teams, Collaborate with Operations teams, Advocate for customer needs, Drive problem resolution", "teamCollaboration" : "Cross-functionally with Product; Cross-functionally with Engineering; Cross-functionally with Operations", "domainKnowledge" : "US-based credit card accounts; US-based mortgage accounts; Financial services", "domainList" : [ "us-based-credit-card-accounts", "us-based-mortgage-accounts", "financial-services" ], "domainSpecificKnowledge" : [ "US-based credit card accounts", "US-based mortgage accounts", "Financial services" ], "toolProficiency" : [ "Zendesk", "Amazon Connect", "Asana" ], "communicationSkills" : "Clear communication; Professional communication", "documentationSkills" : "Log customer interactions; Document complaints; Document compliments; Document recurring issues", "problemSolvingSkills" : "Troubleshoot issues; Resolve issues; Problem-solving", "specialRequirements" : "Work US Pacific time 10 AM to 7 PM", "qualificationsBasic" : "3 years customer service experience, 2 years fraud prevention experience, Deliver premium/high-touch support, Exceptional spoken/written English, Own and resolve customer issues, Organizational skills, Time management skills, Problem-solving skills, High proficiency with support tools, Detail-oriented mindset, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Background in handling executives", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: - Financial products (Square/CashApp, the earliest CapitalOne credit cards) - Consumer products (Internet.org http://Internet.org, Xbox) - Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) - Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. Cultural Values 1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details. 2. Minimalist - we are spartan in our design, in our code, and even in our processes. 3. Speed of execution - we move fast & value decisiveness. We think speed drives quality. Responsibilities - Deliver a high class concierge-level experience to every customer, owning and resolving issues end-to-end with a sense of urgency and care. - Serve as the point person for high priority or sensitive client escalations, managing their expectations with a high degree of emotional intelligence. - Respond to customer queries in a timely, clear, and professional manner using Zendesk and Amazon Connect. - Proactively troubleshoot and resolve issues related to risk mitigation including identity, collateral ownership, and ensuring regulatory requirements to open accounts are met. - Handle complex and escalated customer cases, providing effective de-escalation while ensuring resolution. - Log and document all customer interactions, including complaints, compliments, and recurring issues, to support continuous improvement. - Collaborate cross-functionally with Product, Engineering, and Operations teams to advocate for customer needs and drive problem resolution. Qualifications - Minimum of 3 years of customer service experience supporting US-based credit card or mortgage accounts, with at least 2 years of fraud prevention experience and a strong preference for candidates with a background in handling executives. - Experience delivering premium or high-touch/concierge-style support. - Exceptional spoken and written English — impeccable comprehension, clarity, and diction required. - Demonstrated ability to own and resolve customer issues from start to finish, including cross-team coordination. - Strong organizational, time management, and problem-solving skills. - High proficiency with support tools such as Zendesk, Amazon Connect, and Asana. - Detail-oriented mindset — accuracy is critical in financial services. - Bachelor's degree or equivalent experience in financial services or a related field. - Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between) Compensation Monthly Rate: PHP 70,000 - PHP 85,000 + HMO + Internet allowance + Device and equipment + Permanent WFH", "summaryDescription" : "Fraud Concierge (Customer Support). Skills: Customer support, Fraud prevention, Customer relations. Deliver high class concierge experience. Own and resolve issues end-to-end", "createdAt" : "2026-06-14T17:50:04.888", "lastUpdated" : "2026-06-15T21:45:03.208", "ingestTimestamp" : "2026-06-14T17:50:04.888", "mongoId" : "6a2c8d6e74d8ee00a0978f14", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Identity verification", "Collateral ownership", "Customer support", "Fraud prevention", "Customer relations", "Concierge experience", "Client escalations", "Emotional intelligence", "Risk mitigation", "Regulatory requirements", "De-escalation", "Cross-functional collaboration", "US-based credit card accounts", "US-based mortgage accounts", "Financial services", "Zendesk", "Amazon Connect", "Asana" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 606.2154, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c75bf74d8ee00a0937fdb", "title" : "Fraud Operations Specialist", "company" : "Clair", "industry" : "Operations", "salary" : { "min" : 73000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T02:15:30.810", "fingerprint" : "168a3b09f82eada63ea721c2fdd92675ea1fc1d9419cf6f0e9a7f7360fe6f857", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/clair/b8e7893b-3aa9-4a3f-af51-3fd9ac684ae8/application", "externalId" : "b8e7893b-3aa9-4a3f-af51-3fd9ac684ae8", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "coreResponsibilities" : "Manage operational processes, Coordinate cross-functionally, Manage vendors, Manage stakeholders, Track operational metrics, Plan resources, Drive continuous improvement", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT CLAIR If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck? At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. Learn more about us at getclair.com/about http://getclair.com/about About the Role We are seeking a Fraud Operations Specialist who thrives on solving complex, high-stakes problems at the intersection of financial crime, data analysis, and consumer protection. You will play a critical role in identifying and investigating fraud, platform abuse, and suspicious financial activity — helping protect both Clair and the millions of hourly workers who rely on us for financial access. We operate at the intersection of fintech, embedded finance, and real-time payroll systems — which means the fraud landscape we navigate is nuanced, fast-moving, and high-impact. You'll work across datasets and internal tooling to investigate cases, manage queues and escalations, and make confident, well-reasoned determinations that are fair, compliant, and risk-mitigated. If you have an investigative mindset, a strong grasp of money movement mechanics, and a passion for using data to uncover the full picture — you'll thrive here. Key Responsibilities - Conduct investigations of high-risk or potential fraud activity, including platform abuse, suspicious financial movement patterns, and unauthorized device access. - Use an investigative, holistic approach to analyze cases and make confident determinations that are fair, compliant, and risk-mitigated. - Work across datasets and internal tooling to complete operational tasks including queue management, escalations, and dispute resolution. - Apply a solid understanding of money movement mechanics — ACH, Card Rails, RTP — and relevant consumer regulations including Reg E, NACHA, and Reg Z. - Analyze and communicate data trends and patterns clearly to internal stakeholders, translating complex findings into actionable insights. - Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to investigate cases and surface meaningful signals. - Creatively solve problems by connecting data across sources to identify patterns that may not be immediately obvious. Required Experience & Qualifications: - 1–3 years of experience in fraud operations, financial crimes, risk, or a related field. - Investigative mindset with the ability to assess the full picture of a case and make sound, well-documented decisions. - Comfortable working across multiple datasets and internal tools to complete fraud investigations and operational tasks. - Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z). - Strong analytical skills — able to identify trends and patterns in data and communicate findings clearly and effectively. - Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau. - Excellent written and verbal communication skills with the ability to clearly articulate investigative findings and recommendations. Bonus Qualifications: - Hands-on experience with fraud monitoring and investigation tools such as Alloy, Sardine, Sift, or Unit21. - Prior experience in fintech, payments, lending, or embedded finance. - Familiarity with dispute resolution processes and chargeback workflows. Additional Details Location: While we are based in NYC, we are also open to remote candidates for this role who are based in US only. Compensation: The annual base salary for this role is $73,000-$78,000. The base pay for this role is determined using many factors, such as education, skills and experience and is reflective of Clair Series stage and size. Base pay is only one part of Clair’s competitive total compensation package which includes equity, benefits and additional perks. The base pay range is subject to change and may be modified in the future. Clair will only contact candidates from @getclair.com http://getclair.com email addresses. We will never ask for payments or sensitive personal information during the hiring process. If you happen to receive anything suspicious, please ignore it. NEED MORE CONVINCING? Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair: - Medical, Dental, & Vision Coverage, with option to extend to your family - Fully-paid parental leave - Company-sponsored 401k, HSA, and FSA - Unlimited vacation for salaried roles, generous PTO for hourly roles - Work from home setup allowance - Access to your earnings every day on Clair - Company-sponsored short-term and long-term disability insurance EQUAL OPPORTUNITY EMPLOYER INFORMATION Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For questions, please email us at careers@getclair.com", "summaryDescription" : "Fraud Operations Specialist at Clair. Manage operational processes. Coordinate cross-functionally", "createdAt" : "2026-06-14T17:45:31.670", "lastUpdated" : "2026-06-16T02:15:30.810", "ingestTimestamp" : "2026-06-14T17:45:31.670", "mongoId" : "6a2c75bf74d8ee00a0937fdb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 73000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 606.18604, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca33c74d8ee00a09aacd1", "title" : "Client Experience & Program Coordination", "company" : "Brightside Collective", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level, part-time Client Experience & Program Coordination role in Australia, adjusted for a remote work mode." }, "location" : "Sydney, AU", "locations" : [ "Sydney", "AU" ], "timestamp" : "2026-06-16T00:34:19.179", "fingerprint" : "aed3c85bb6c403ca5d090c1361e3bfed699d68ac13a83e9603ae6655bd0af9cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://brightside-collective.breezy.hr/p/5263b4269704-client-experience-program-coordination-flexible-remote-role", "externalId" : "5263b4269704", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "remote", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, Australia", "employmentType" : "PART_TIME", "coreResponsibilities" : "Organize client experience, Coordinate programs, Work autonomously, Work within a structured environment", "communicationSkills" : "Communication", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Client Experience & Program Coordination (Flexible Remote Role) About the Role This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment. You may already have valuable professional and li", "summaryDescription" : "Client Experience & Program Coordination at Brightside Collective. Organize client experience. Coordinate programs", "createdAt" : "2026-06-14T18:51:12.227", "lastUpdated" : "2026-06-16T00:34:19.179", "ingestTimestamp" : "2026-06-14T18:51:12.227", "mongoId" : "6a2ca33c74d8ee00a09aacd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 601.1667, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a16218d58b93c861e922ba1", "title" : "Remittance Fraud Investigator", "company" : "Mukuru", "industry" : "FinTech", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Remittance Fraud Investigator in Cape Town, South Africa, adjusted for the FinTech industry." }, "location" : "Cape Town, ZA", "locations" : [ "Cape Town", "ZA", "Johannesburg", "ZA", "Pretoria", "ZA" ], "timestamp" : "2026-06-16T04:02:17.494", "fingerprint" : "3e7e71183bc8f10da39016eb7ef060516d77da76a8ba96ebd39c9d61626425d8", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://mukuru.breezy.hr/p/dd99794a7ef8-remittance-fraud-investigator", "externalId" : "dd99794a7ef8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Investigate fraud patterns, Protect customers from fraud, Ensure safe money movement", "rawDescription" : "Protecting our customers. Strengthening trust. Powering safe money movement. At Mukuru, we move money with purpose and that means staying one step ahead of fraud. We’re looking for a sharp, curious, and driven Fraud Investigator who is passionate about uncovering the truth, protecting customers, an", "summaryDescription" : "Remittance Fraud Investigator at Mukuru. Investigate fraud patterns. Protect customers from fraud", "createdAt" : "2026-06-14T20:28:30.009", "lastUpdated" : "2026-06-16T04:02:17.494", "ingestTimestamp" : "2026-06-14T20:28:30.009", "mongoId" : "6a16218d58b93c861e922ba1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 597.58826, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305640f292fd229cf26504", "title" : "Business Analyst & Fraud Strategy", "company" : "Delivery Hero", "industry" : "Internet", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Business Analyst & Fraud Strategy in Barcelona, Spain, adjusted for the e-commerce industry and company size." }, "location" : "Barcelona, Spain", "locations" : [ "Barcelona", "Spain" ], "timestamp" : "2026-06-16T10:08:19.657", "fingerprint" : "e5e6316380ba0eefafa9c3c09caa5d4d510bc13b785ef3e265922cb430d2a9d6", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeliveryHero/744000132118599--business-analyst-fraud-strategy-they-she-he-", "externalId" : "744000132118599", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Excel, Looker, Tableau, PowerBI", "professionalSkills" : [ "Data analysis", "Fraud strategy", "Risk mitigation", "Business analysis", "Data modeling" ], "hardSkillsList" : [ "Data analysis", "Coding", "Analytical skills", "Problem-solving" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Coding", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" } ], "majorSkills" : "Fraud strategy, Data analysis, Risk mitigation", "majorSkillsList" : [ "Fraud strategy", "Data analysis", "Risk mitigation" ], "coreResponsibilities" : "Own and define the global courier fraud strategy, Ensure consistent implementation and continuous improvement, Proactively address key courier-related challenges, Develop scalable self-service dashboards, Develop monitoring tools, Empower local teams to act on quality-related insights, Perform deep-dive analyses to identify drivers of quality, Propose clear, actionable solutions, Provide regular updates and reports to leadership, Highlight risks and opportunities, Develop analytical models, Develop frameworks to monitor fraud risks, Predict potential no-shows, Optimize fleet distribution, Collaborate cross-functionally with Operations, Collaborate with Fraud Prevention, Collaborate with Product, Collaborate with Data teams, Align strategies, Ensure impact, Understand courier pain points, Understand courier motivations, Design data-informed solutions", "teamCollaboration" : "Cross-functional collaboration; Operations; Fraud Prevention; Product; Data teams", "domainKnowledge" : "Courier fraud; Risk mitigation; Local delivery platform", "domainList" : [ "courier-fraud", "risk-mitigation", "local-delivery-platform" ], "domainSpecificKnowledge" : [ "Courier fraud", "Risk mitigation", "Local delivery platform" ], "toolProficiency" : [ "Looker", "Tableau", "PowerBI" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Analytical skills; Break down complex problems", "outcomesObjectives" : "Reducing malicious activity; Guaranteeing Glovo’s fleet remains fair and secure", "qualificationsBasic" : "Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain, +3 years of work experience providing internal teams with the necessary data to make the right decisions, Proven experience on actionate those insights, Good in SQL, Excel proficiency, BI platforms experience, Strategic vision and business mindset, Excellent problem-solving and analytical skills, Comfortable working in a high-growth and high-performance environment, Dealing with ambiguity while maintaining a positive mindset, Exceptional verbal and written communication skills (English is a must)", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? \uD83E\uDD1D Our culture and strong values. \uD83D\uDCAA Our career development philosophy. \uD83E\uDD1D Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure. THE JOURNEY * Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement. * Proactively address key courier-related challenges at local, regional, and global levels. * Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights. * Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions. * Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities. * Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution. * Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact. * Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence. ## Qualifications WHAT YOU WILL BRING TO THE RIDE * Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain. * +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must). * Strong analytical and coding skills: Good inSQL and Excel proficiency(or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…). * Strong strategic vision and business mindset. * Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions. * Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset. * Exceptional verbal and written communication skills (English is a must) * Proactive, organized, and obsessed with detail. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: * \uD83C\uDF1F An enticing equity plan that lets you own a piece of the action. * \uD83D\uDCAA Top-notch private health insurance to keep you at your peak. * \uD83C\uDF54 Monthly Glovo credit to satisfy your cravings! * \uD83D\uDCB3 Discounts on transportation, food, and even kindergarten expenses. * \uD83C\uDFCA Discounted gym memberships to keep you energized. * \uD83C\uDFD6️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! * \uD83D\uDC6A Enhanced parental leave, and office-based nursery. * \uD83E\uDDE0 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [Linkedin](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)! ## Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles[ here](https://careers.deliveryhero.com/leadership-principles). Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [LinkedIn](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)!", "summaryDescription" : "Business Analyst & Fraud Strategy at Delivery Hero. Skills: Fraud strategy, Data analysis, Risk mitigation. Own and define the global courier fraud strategy. Ensure consistent implementation and continuous improvement", "postedDate" : "2026-06-15T06:15:43.000", "createdAt" : "2026-06-15T23:36:30.605", "lastUpdated" : "2026-06-16T10:08:19.657", "ingestTimestamp" : "2026-06-15T23:36:30.605", "mongoId" : "6a305640f292fd229cf26504", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Coding", "Analytical skills", "Problem-solving", "Fraud strategy", "Risk mitigation", "Business analysis", "Data modeling", "Courier fraud", "Local delivery platform", "Looker", "Tableau", "PowerBI" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 596.5604, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706967fc9a711f0f6eee4", "title" : "Sr. Program Mgr. , Driver Experience", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, Logistics", "salary" : { "min" : 104100.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, Washington, USA", "locations" : [ "Bellevue, Washington, USA" ], "timestamp" : "2026-06-15T06:41:35.626", "fingerprint" : "20391f324755b589b3146440c289acff36599f8ece60090be21b666dac14ed1f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3055085/apply", "externalId" : "ec929905-e1f7-485d-a62b-ecf6f86a3589", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Program strategy", "Business cases", "Requirements definition", "Product development", "Service development", "Project plans", "Escalation management", "Tradeoff balancing" ], "hardSkillsList" : [ "Data-driven decisions" ], "hardSkills" : [ { "name" : "Data-driven decisions", "level" : "intermediate" } ], "majorSkills" : "Driver Experience, Program Management, Product Management", "majorSkillsList" : [ "Driver Experience", "Program Management", "Product Management" ], "coreResponsibilities" : "Define data-driven product vision, Develop business cases, Develop requirements, Prioritize competing opportunities, Partner with other teams, Influence development of new products, Influence development of new services, Understand customer needs, Define clear project plans, Execute to high expectations, Interact with stakeholders, Work with business teams, Work with Public Relations teams, Work with Legal teams, Work with tech teams, Define solutions, Deliver solutions, Anticipate bottlenecks, Provide escalation management, Anticipate tradeoffs, Balance business needs, Balance technical constraints, Balance operational constraints, Collaborate with global stakeholders, Define international requirements", "teamCollaboration" : "Cross-functional teams; Global stakeholders; Business teams; Public Relations teams; Legal teams; Tech teams", "projectManagementSkills" : [ "Program management", "Project management" ], "domainKnowledge" : "Logistics products; Logistics services; Delivery operations", "domainList" : [ "logistics-products", "logistics-services", "delivery-operations" ], "domainSpecificKnowledge" : [ "Logistics products", "Logistics services", "Delivery operations" ], "communicationSkills" : "Communicating results", "innovationCreativity" : "Innovative products; Pioneering new services", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Problem solving", "qualificationsBasic" : "5+ years program management, 5+ years project management, Experience using data, Experience driving improvements, Experience owning program strategy, Experience end to end delivery, Experience communicating results", "qualificationsPreferred" : "2+ years driving process improvements, Master's degree, MBA", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners (DPs) – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. The Amazon Flex Driver Experience team is looking for a dynamic and experienced Senior Program Manager, Driver Experience to join us to help answer questions, like: How do you improve the experience of drivers through product, and program interventions? What innovative products, and strategies will help solve their pain points? How to substantiate those pain-points through in-depth dive deep and secure leadership alignment. This role will require working with program, and tech teams across the world to define, prioritize and deliver key enhancements to our existing processes, and products. Key job responsibilities · Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities. · Partnering with other teams across Transportation to identify and influence development of new products and services · Understanding customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment. · Interacting with stakeholders at multiple levels and in multiple locations, and working with business, Public Relations, Legal and tech teams to define and deliver solutions. · Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints. · Collaborating with global stakeholders in other regions to define requirements that support international use cases. Basic Qualifications: - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications: - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Sr. Program Mgr. , Driver Experience at Amazon.com Services LLC. Skills: Driver Experience, Program Management, Product Management. Define data-driven product vision. Develop business cases", "postedDate" : "2026-06-13T19:28:53.594", "createdAt" : "2026-06-13T19:28:53.594", "lastUpdated" : "2026-06-15T06:41:35.626", "ingestTimestamp" : "2026-06-13T19:28:53.594", "mongoId" : "68b706967fc9a711f0f6eee4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3055085/apply", "salaryAnnualMin" : 104100, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data-driven decisions", "Driver Experience", "Program Management", "Product Management", "Program strategy", "Business cases", "Requirements definition", "Product development", "Service development", "Project plans", "Escalation management", "Tradeoff balancing", "Program management", "Project management", "Logistics products", "Logistics services", "Delivery operations" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 591.4413, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2da8c874d8ee00a0c7833c", "title" : "Fraud Parameter Strategy Manager", "company" : "UOB Vietnam", "industry" : "Banking", "salary" : { "min" : 7.5E8, "max" : 1.2E9, "currency" : "VND", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Banking in Vietnam, adjusted for seniority and industry." }, "location" : "Vietnam", "locations" : [ "Vietnam" ], "timestamp" : "2026-06-16T04:23:15.951", "fingerprint" : "20641b5c84e68883d91cb4caa8059f6da57b9795a82d827c38e871c62aef4de6", "source" : "workday", "language" : "en", "applyUrl" : "https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Ho-Chi-Minh-City-Area/Fraud-Parameter-Strategy-Manager_JR88117", "externalId" : "JR88117", "industryFunction" : { }, "locationPoint" : "14.0583,108.2772", "structuredLocations" : [ { "country" : "Vietnam", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Vietnam", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Manager", "professionalSkills" : [ "Fraud strategy", "Parameter management" ], "hardSkillsList" : [ "Data analysis", "Risk assessment" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "majorSkills" : "Fraud strategy, Parameter management", "majorSkillsList" : [ "Fraud strategy", "Parameter management" ], "coreResponsibilities" : "Develop fraud parameter strategies, Manage fraud parameter lifecycle, Analyze fraud trends, Implement fraud controls, Monitor fraud performance, Collaborate with stakeholders, Present findings to management", "teamCollaboration" : "Cross-functional teams; Risk management teams; Technology teams", "domainKnowledge" : "Fraud detection; Financial crime; Banking regulations", "domainList" : [ "fraud-detection", "financial-crime", "banking-regulations" ], "domainSpecificKnowledge" : [ "Fraud detection", "Financial crime", "Banking regulations" ], "toolProficiency" : [ "Bloomberg Terminal" ], "communicationSkills" : "Present findings", "documentationSkills" : "Strategy documentation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Reduce fraud losses; Improve fraud detection rates", "qualificationsBasic" : "7-10 years experience", "remoteFriendly" : false, "rawDescription" : "Company: 3801 UOB Vietnam **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **About the Department** Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations. **Overview of the Role** * Maintain the Fraud Detection and Prevention systems, Association systems while balancing the financial losses and customer experience. * The main responsibilities are to propose strategies to prevent, detect and deter fraudulent activities and save financial losses for the bank. This should come as result of analysis on domestic & global fraud trends as well as the production of fraud & authorization MIS. **Job Responsibilities** * Perform timely and thorough review and analysis of fraud trends, suspicious transactions from relevant fraud systems and association systems. * Propose judicious system maintenances and parameter adjustments to combat emerging fraud trends, critical fraud detection strategies. * Initiate mass-block/mass-replacement of at-risk accounts, reporting fraud database as applicable. * Produce MIS regarding Fraud & Authorization purports on the ad-hoc, monthly and yearly basis. Coordinate on all subjects of fraud strategies, trends, patterns, systems and MIS. Perform periodic and ad-hoc assessments on strategy productivity and efficiency by using indexes such as FPR, Detection rate, Penetration rate, Hit rate, etc. * Ensure and monitor key performance indicators (KPIs) to achieve in country/regional target. * Perform testing and signs-off for any newly implemented and upgraded Fraud & Authorization systems. * Ensure ad-hoc requests and functional projects are handled properly. * Support standardization, automation and consolidation process improvement initiates across country and region. * Stay abreast with industry /emerging fraud risk and any new modus operandi. * Identify and share industry/scheme best practice and work with Fraud Head for their feasibility and implementation. * Ensure all fraud risk management policies and procedures in the countries comply with group policies and standards including local regulator requirement. **Job Requirements** * Bachelor's Degree. Proficient in English, both written and verbal. * 7-10+ years extensive experience in Banking and Card operations, Authorization. * Deep knowledge in fraud parameter/rule, fraud detection, card authorization, card systems, association systems. * Experience in data analysis. Strong MIS and data structuring skills. Strong analytical and problem-solving skills * Excellent capacity to strategize action plans. Ownership and responsibility. Able to work with minimum supervision. ## **Additional Requirements** Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference", "summaryDescription" : "Fraud Parameter Strategy Manager at UOB Vietnam. Skills: Fraud strategy, Parameter management. Develop fraud parameter strategies. Manage fraud parameter lifecycle", "postedDate" : "2026-06-13T20:49:53.629", "createdAt" : "2026-06-14T20:49:53.626", "lastUpdated" : "2026-06-16T04:23:15.951", "ingestTimestamp" : "2026-06-14T20:49:53.626", "mongoId" : "6a2da8c874d8ee00a0c7833c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Ho-Chi-Minh-City-Area/Fraud-Parameter-Strategy-Manager_JR88117", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Risk assessment", "Fraud strategy", "Parameter management", "Fraud detection", "Financial crime", "Banking regulations", "Bloomberg Terminal" ], "skillCount" : 8, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 586.89874, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308ec6f292fd229c0a522e", "title" : "Manager 5, Program Management", "company" : "Western Digital", "industry" : "Computer Hardware", "salary" : { "min" : 140000.0, "max" : 220000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Program Management roles in Malaysia, adjusted for manager seniority and the manufacturing industry." }, "location" : "Bayan Lepas, Penang, MY", "locations" : [ "Bayan Lepas", "Penang", "MY" ], "timestamp" : "2026-06-16T12:18:47.481", "fingerprint" : "af668e900059505a59580cb4f9a1fd2b0a0d2b30fc3ce0401602c1b2009c1450", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WesternDigital/744000132140327-manager-5-program-management-engineering", "externalId" : "744000132140327", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bayan Lepas", "state" : "Penang", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "5.2948137,100.2595968" } ], "locationText" : "Bayan Lepas, Penang, Malaysia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process development", "Equipment selection", "Continuous improvement", "Risk assessment", "Root cause analysis", "Team leadership" ], "hardSkillsList" : [ "Process capability (CPK)", "Cycle time", "Yield targets" ], "hardSkills" : [ { "name" : "Process capability (CPK)", "level" : "intermediate" }, { "name" : "Cycle time", "level" : "intermediate" }, { "name" : "Yield targets", "level" : "intermediate" } ], "majorSkills" : "Program Management, Factory startup, Process engineering", "majorSkillsList" : [ "Program Management", "Factory startup", "Process engineering" ], "coreResponsibilities" : "Lead engineering activities for new factory setup, Drive qualification processes, Establish and execute ramp plan, Identify and mitigate technical risks, Define, develop, and optimize manufacturing processes, Oversee equipment selection, installation, calibration, and validation, Ensure process capability targets are achieved, Implement continuous improvement initiatives, Act as primary engineering interface, Align timelines and deliverables across teams, Support supplier engagement and technical issue resolution, Build, lead, and develop engineering team, Define roles, responsibilities, and performance expectations, Coach engineers on problem-solving, Foster a culture of ownership, Ensure compliance with internal standards, Drive root cause analysis, Support audits and ensure documentation readiness, Promote a safety culture, Ensure adherence to EHS requirements, Conduct risk assessments for new processes, Ensure safe startup and operation", "teamCollaboration" : "Cross-functional coordination; Interface with Operations; Interface with Quality; Interface with Supply Chain; Interface with Facilities; Interface with EHS", "projectManagementSkills" : [ "Ramp execution", "Ramp plan", "Ramp milestones" ], "domainKnowledge" : "Manufacturing processes; Equipment installation; Production ramp; Process capability; EHS requirements", "domainList" : [ "manufacturing-processes", "equipment-installation", "production-ramp", "process-capability", "ehs-requirements" ], "domainSpecificKnowledge" : [ "Manufacturing processes", "Equipment installation", "Production ramp", "Process capability", "EHS requirements" ], "documentationSkills" : "Documentation readiness", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "On-time factory readiness; Successful production ramp; Yield targets achieved; Throughput targets achieved; Cycle time targets achieved; Equipment uptime metrics; Process capability metrics; Zero major safety incidents; Team capability development; Team retention", "qualificationsBasic" : "Bachelor's or Master's degree in Engineering, 8–12+ years of experience in manufacturing engineering, Startup/ramp experience preferred", "qualificationsPreferred" : "Experience in working cross functional departments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. The Program Manager will lead the technical and operational readiness for a new manufacturing facility, driving equipment installation, process setup, qualification, and production ramp. This role ensures the factory achieves safe, efficient, and high-quality output through strong cross-functional coordination and engineering leadership. Key Responsibilities 1. Factory Start-Up & Ramp Execution • Lead end-to-end engineering activities for new factory setup (facility readiness, equipment installation, and commissioning) • Drive qualification processes to ensure production readiness • Establish and execute ramp plan to meet output, yield, and quality targets • Identify and mitigate technical risks during start-up phase 2. Process & Equipment Engineering • Define, develop, and optimize manufacturing processes • Oversee equipment selection, installation, calibration, and validation • Ensure process capability (CPK), cycle time, and efficiency targets are achieved • Implement continuous improvement initiatives to enhance productivity and yield 3. Cross-Functional Coordination • Act as primary engineering interface with Operations, Quality, Supply Chain, Facilities, and EHS • Align timelines and deliverables across teams to meet ramp milestones • Support supplier engagement and technical issue resolution 4. Team Leadership & Capability Building • Build, lead, and develop a high-performing engineering team • Define roles, responsibilities, and performance expectations • Coach engineers on problem-solving, root cause analysis, and technical skills • Foster a culture of ownership, accountability, and collaboration 5. Quality & Compliance • Ensure compliance with internal standards and external regulations • Drive root cause analysis and corrective/preventive actions (CAPA) • Support audits and ensure documentation readiness 6. Safety & Risk Management • Promote a strong safety culture and ensure adherence to EHS requirements • Conduct risk assessments for new processes and equipment • Ensure safe startup and operation of all systems ⸻ Key Deliverables / KPIs • On-time factory readiness and successful production ramp • Yield, throughput, and cycle time targets achieved • Equipment uptime and process capability metrics • Zero major safety incidents • Team capability development and retention ## Qualifications Required : * Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Manufacturing, or related) * 8–12+ years of experience in manufacturing engineering, with startup/ramp experience preferred * Proven track record in equipment installation, qualification, and process development Preferred : * Experience in working cross functional departments. Skills * Strong leadership experience managing engineering teams * Experience in high-volume manufacturing environments (e.g., electronics, semiconductor, HDD media, etc.) ## Additional Information WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [jobs.accommodations@wdc.com](mailto:staffingsupport@wdc.com) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to [WD Ethics Helpline](https://secure.ethicspoint.com/domain/media/en/gui/48999/index.html) or email [compliance@wdc.com](mailto:compliance@wdc.com).", "summaryDescription" : "Manager 5, Program Management at Western Digital. Skills: Program Management, Factory startup, Process engineering. Lead engineering activities for new factory setup. Drive qualification processes", "postedDate" : "2026-06-15T08:38:51.000", "createdAt" : "2026-06-16T03:33:01.747", "lastUpdated" : "2026-06-16T12:18:47.481", "ingestTimestamp" : "2026-06-16T03:33:01.747", "mongoId" : "6a308ec6f292fd229c0a522e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Process capability (CPK)", "Cycle time", "Yield targets", "Program Management", "Factory startup", "Process engineering", "Process development", "Equipment selection", "Continuous improvement", "Risk assessment", "Root cause analysis", "Team leadership", "Ramp execution", "Ramp plan", "Ramp milestones", "Manufacturing processes", "Equipment installation", "Production ramp", "Process capability", "EHS requirements" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 577.1454, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f45f292fd229c0577d1", "title" : "Graduate Trainee - Program Management", "company" : "Graduate Trainee", "industry" : "Technology", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for entry-level program management roles in the technology industry in Bangalore, India, adjusted for entry seniority and full-time employment." }, "location" : "Bangalore", "locations" : [ "Bangalore", "India" ], "timestamp" : "2026-06-16T12:23:57.583", "fingerprint" : "166473d75634d2bf42b116dbfae416c4214b8011931a409bf7394272e85aefd3", "source" : "workday", "language" : "en", "applyUrl" : "https://calix.wd1.myworkdayjobs.com/ExternalInternational/job/Bangalore/Graduate-Trainee_R-11256-1", "externalId" : "R-11256", "industryFunction" : { }, "locationPoint" : "12.97194,77.59369", "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Linux, Unix, Shell scripting, PHP, CI/CD, DevOps, Java, Python, Go, JavaScript, Docker, Kubernetes, REST APIs, YAML", "professionalSkills" : [ "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Scripting", "Containerization", "Orchestration", "API configuration" ], "softSkillsList" : [ "Teamwork" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Containerization", "level" : "intermediate" }, { "name" : "Orchestration", "level" : "intermediate" }, { "name" : "API configuration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" } ], "majorSkills" : "CI/CD, DevOps, Cloud-native, Microservices", "majorSkillsList" : [ "CI/CD", "DevOps", "Cloud-native", "Microservices" ], "coreResponsibilities" : "Assist in configuring CI/CD pipelines, Assist in troubleshooting CI/CD pipelines, Support branch management, Support code promotions, Support release workflows, Contribute to automation of build processes, Contribute to automation of deployment processes, Gain experience with containerization technologies, Gain experience with orchestration, Work with artifact repositories, Manage build artifacts, Version build artifacts, Document workflows, Document troubleshooting steps, Create internal FAQs, Create technical guides, Collaborate with team members, Understand CI/CD best practices, Apply CI/CD best practices, Use Atlassian tools for issue tracking, Use Atlassian tools for source control, Use Atlassian tools for pipeline execution, Participate in AI-driven initiatives, Participate in predictive build failure detection, Participate in automated pipeline optimizations", "teamCollaboration" : "Cross functional teams; Cloud-based microservices teams; Team members", "projectManagementSkills" : [ "Issue tracking", "Source control", "Pipeline execution" ], "domainKnowledge" : "Cloud-native; Microservices; Triple Play services; Network management; Build and release; Deployment processes; AI-driven pipeline optimization; Computer architecture; Operating systems; Data structures; Databases", "domainList" : [ "cloud-native", "microservices", "triple-play-services", "network-management", "build-and-release", "deployment-processes", "ai-driven-pipeline-optimization", "computer-architecture", "operating-systems", "data-structures", "databases" ], "domainSpecificKnowledge" : [ "Cloud-native", "Microservices", "Triple Play services", "Network management", "Build and release", "Deployment processes", "AI-driven pipeline optimization", "Computer architecture", "Operating systems", "Data structures", "Databases" ], "toolProficiency" : [ "Jenkins", "Bamboo", "Docker", "Kubernetes", "Artifactory", "Nexus", "Jira", "Bitbucket", "Confluence" ], "communicationSkills" : "Effective communication", "documentationSkills" : "Document workflows; Create technical guides", "continuousLearning" : "Learn new skills", "innovationCreativity" : "AI-driven initiatives", "problemSolvingSkills" : "Problem-solving abilities; Troubleshooting steps", "qualificationsBasic" : "Bachelor’s degree in Computer Science, Foundational knowledge of Linux/Unix systems, Foundational knowledge of Shell scripting or PHP, Understanding of CI/CD concepts, Understanding of DevOps practices, Understanding of Computer architecture, Understanding of operating systems, Understanding of data structures, Understanding of databases, Exposure to Java, Exposure to Python, Exposure to Go, Exposure to JavaScript, Problem-solving abilities, Ability to learn quickly, Ability to adapt in fast-paced environment, Effective communication skills, Teamwork skills", "qualificationsPreferred" : "Exposure to Docker, Exposure to Kubernetes, Familiarity with GCP, Basic understanding of REST APIs, Basic understanding of YAML configurations, Interest in AI/ML applications in DevOps, Interest in AI/ML applications in software automation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "In this role, you will work with cross functional teams ranging from PON, Ethernet switching and routing software, subscriber management for Triple Play services, performance monitoring to network management to build, integrate, unit test and support software modules within a large-scale system. The Calix Graduate Trainee program provides opportunities to participate in this exciting journey, learn new skills and experience the day-to-day drivers and motivators taking place in a vibrant company. **Role Overview** We are seeking a motivated and detail-oriented entry-level engineer to support cloud-native CI/CD and DevOps initiatives. This role provides hands-on experience in build, release, and deployment processes for microservices, along with exposure to modern DevOps tooling, containerization, and AI-driven pipeline optimization. **Core Responsibilities** * Assist in configuring and troubleshooting CI/CD pipelines for cloud-based microservices * Support branch management, code promotions, and release workflows under guidance * Contribute to automation of build and deployment processes using tools such as Jenkins, Bamboo. * Gain hands-on experience with containerization technologies (Docker) and orchestration (Kubernetes) * Work with artifact repositories (Artifactory, Nexus) to manage and version build artifacts * Document workflows, troubleshooting steps, and create internal FAQs/technical guides * Collaborate with team members to understand and apply CI/CD best practices * Use Atlassian tools (Jira, Bitbucket, Confluence) for issue tracking, source control, and pipeline execution * Participate in AI-driven initiatives such as: * Predictive build failure detection * Automated pipeline optimizations **Required Qualifications** * Bachelor’s degree in Computer Science or related field (Graduating 2025 or 2026) * Foundational knowledge of: * Linux/Unix systems * Shell scripting or PHP (or equivalent scripting exposure) * Understanding of: * CI/CD concepts and DevOps practices * Computer architecture, operating systems, data structures, and databases * Exposure to one or more programming languages (Java, Python, Go, or JavaScript) * Strong problem-solving abilities and attention to detail * Ability to learn quickly and adapt in a fast-paced environment * Effective communication and teamwork skills **Preferred Qualifications** * Exposure to Docker and Kubernetes * Familiarity with cloud platforms (GCP preferred) * Basic understanding of REST APIs and YAML configurations * Interest in AI/ML applications in DevOps or software automation", "summaryDescription" : "Graduate Trainee - Program Management at Graduate Trainee. Skills: CI/CD, DevOps, Cloud-native, Microservices. Assist in configuring CI/CD pipelines. Assist in troubleshooting CI/CD pipelines", "postedDate" : "2026-06-16T03:53:51.557", "createdAt" : "2026-06-16T03:53:51.532", "lastUpdated" : "2026-06-16T12:23:57.583", "ingestTimestamp" : "2026-06-16T03:53:51.532", "mongoId" : "6a307f45f292fd229c0577d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://calix.wd1.myworkdayjobs.com/ExternalInternational/job/Bangalore/Graduate-Trainee_R-11256-1", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scripting", "Containerization", "Orchestration", "API configuration", "Teamwork", "CI/CD", "DevOps", "Cloud-native", "Microservices", "Problem solving", "Adaptability", "Issue tracking", "Source control", "Pipeline execution", "Triple Play services", "Network management", "Build and release", "Deployment processes", "AI-driven pipeline optimization", "Computer architecture", "Operating systems", "Data structures", "Databases", "Jenkins", "Bamboo", "Docker", "Kubernetes", "Artifactory", "Nexus", "Jira", "Bitbucket", "Confluence" ], "skillCount" : 32, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "junior", "dataQualityScore" : 1.0, "_score" : 575.5618, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e430f8b1b0376634c76b", "title" : "Technical Program Manager, Customer Experience and Business Trends", "company" : "Amazon UK Services Ltd.", "industry" : "Project/Program/Product Management--Technical, Technical Program Management, cx and business trends", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Program Manager in London, adjusted for the e-commerce industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T06:20:03.230", "fingerprint" : "70c7b3fba0713f7f1085cce92c92cb2e089a9df6e9f236d45e3ce758f1b20dcb", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071467/apply", "externalId" : "87d7010d-020d-413e-8a72-6738cf61cab0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Cloud services, Web technologies, Virtualization, Developer tools, User interface design", "professionalSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap strategy", "KPI definition", "Business reporting", "Technical decision making", "Problem solving" ], "hardSkillsList" : [ "Technical design", "Goal setting", "Task implementation", "Dependency monitoring", "Risk reporting", "Issue reporting", "User needs understanding", "Operational workstreams", "Business review", "Goal updates", "Strategic planning", "Vision documents", "Hiring", "Onboarding" ], "softSkillsList" : [ "Customer-obsessed", "Data-oriented", "Technologically hands-on", "Innovative", "Collaborating", "Leadership" ], "hardSkills" : [ { "name" : "Technical design", "level" : "intermediate" }, { "name" : "Goal setting", "level" : "intermediate" }, { "name" : "Task implementation", "level" : "intermediate" }, { "name" : "Dependency monitoring", "level" : "intermediate" }, { "name" : "Risk reporting", "level" : "intermediate" }, { "name" : "Issue reporting", "level" : "intermediate" }, { "name" : "User needs understanding", "level" : "intermediate" }, { "name" : "Operational workstreams", "level" : "intermediate" }, { "name" : "Business review", "level" : "intermediate" }, { "name" : "Goal updates", "level" : "intermediate" }, { "name" : "Strategic planning", "level" : "intermediate" }, { "name" : "Vision documents", "level" : "intermediate" }, { "name" : "Hiring", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-obsessed" }, { "name" : "Data-oriented" }, { "name" : "Technologically hands-on" }, { "name" : "Innovative" }, { "name" : "Collaborating" }, { "name" : "Leadership" } ], "majorSkills" : "Customer Experience, Business Trends, Technical Program Management", "majorSkillsList" : [ "Customer Experience", "Business Trends", "Technical Program Management" ], "coreResponsibilities" : "Oversee scoping of technical resources, Hold partner engineering teams accountable, Drive implementation of technical tasks, Monitor key dependencies, Report risks/issues, Manage ambiguity, Manage fast-evolving product portfolio, Engage with software developers, Engage with technical product managers, Reach decisions on technical topics, Stay at forefront of technology, Drive product/engineering teams, Understand user needs, Partner with users, Identify high-impact improvements, Lead core product operational workstreams, Deliver operational efficiency plans, Collaborate with external partner teams, Lead quarterly business review series, Lead VP goal updates, Prepare reporting, Surface key debates, Own strategic planning, Own vision documents, Support hiring, Support onboarding, Contribute to high performing culture", "teamCollaboration" : "Across products; Cross-functional teams; Partnering with senior leaders; Across categories; Across tech teams; With engineering team; Across wider suite; Across business teams; Across development teams; With users; With product managers; With external partner teams", "projectManagementSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap planning", "Quarterly business review", "Annual planning" ], "domainKnowledge" : "Customer experience; Business trends; Amazon Stores categories; Search; Personalization; Shopping experience; Product suite; Tech stack; Business needs; Product cost; Product quality; Product schedule; End-to-end processes; Product and service offerings; Consumer electronics; Apparel; Device infrastructure", "domainList" : [ "customer-experience", "business-trends", "amazon-stores-categories", "search", "personalization", "shopping-experience", "product-suite", "tech-stack", "business-needs", "product-cost", "product-quality", "product-schedule", "end-to-end-processes", "product-and-service-offerings", "consumer-electronics", "apparel", "device-infrastructure" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Amazon Stores categories", "Search", "Personalization", "Shopping experience", "Product suite", "Tech stack", "Business needs", "Product cost", "Product quality", "Product schedule", "End-to-end processes", "Product and service offerings", "Consumer electronics", "Apparel", "Device infrastructure" ], "communicationSkills" : "Verbal communication; Program documents; Technical concepts", "documentationSkills" : "Program documents", "continuousLearning" : "Build skill set; Address new challenges", "innovationCreativity" : "Innovative methods; Innovate; Innovative technology; Seek out best practices", "problemSolvingSkills" : "Anticipate bottlenecks; Break down complex projects; Solve problems effectively; Find simple solutions; Problem solving", "specialRequirements" : "Regular travel Bangalore", "outcomesObjectives" : "Deliver insights at pace; Improve shopping experience; Establish operational mechanisms; Scale operational mechanisms; Align to priorities; Drive impact; Deliver technical design; Deliver ambitious goals; Deliver complex deployments; Deliver operational efficiency plans; Drive changes", "qualificationsBasic" : "5+ years Python experience, 5+ years experience managing projects, Experience building sustainable processes, Experience coordinating release schedules, Experience influencing roadmap strategy, Experience defining KPIs, Experience reporting to senior leadership, Experience contributing to engineering discussions, Proven ability to find simple solutions, Proven ability to effectively communicate, Ability to communicate technical concepts", "qualificationsPreferred" : "Cloud services proficiency, Web technologies proficiency, Virtualization proficiency, Developer tools proficiency, User interface design proficiency, Experience with software products, Experience with software features", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a Technical Program Manager to join our Customer Experience and Business Trends (CXBT) team – a team that uses technology and innovative methods to assess and improve Amazon’s customer experience! This person should be customer-obsessed, data-oriented, technologically hands-on, and excited to innovate. You will be a core member of our product and engineering teams, driving the success of our products, tools, and capabilities to enable our organization to deliver insights and analysis at pace. We work across multiple Amazon Stores categories (e.g., consumer electronics, apparel) and tech teams (e.g., search, personalization), partnering with senior business leaders in strategically developing and improving the shopping experience on Amazon. As our product suite has rapidly grown in recent months, with ever-increasing demand from users, we are looking for a TPM who can coordinate across products and cross-functional teams, establishing and scaling core operational mechanisms and ensuring we are aligned to the right priorities as we move fast. The role will involve regular travel Bangalore to work closely with our engineering team. A successful TPM will build a holistic view and a deep understanding of the relevant tech stack and business needs. As a TPM, you will anticipate bottlenecks and tradeoffs, break down complex projects into actionable modules, and build stakeholder consensus through well-crafted program documents and exceptional verbal communication. Your technical knowledge is crucial to evaluate customer impact, while balancing product cost, quality, and schedule to solve problems effectively at speed. The role will suit someone who enjoys collaborating across our wider suite of products and capabilities to drive impact on high priority business needs. You should be passionate about improving Amazon’s end-to-end processes and technology, and building partnerships across business and development teams to drive changes. You have the proven ability to dive deep into complex systems and metrics and understand the business context behind the data and technology. You will be responsible for using innovative technology and seeking out best practices. This role will allow you to make a real impact on our business from Day 1, and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges. Key job responsibilities - Oversee scoping of technical resources required to deliver the technical design across teams. - Hold partner engineering teams accountable for setting and delivering ambitious goals. - Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers. Manage ambiguity and a fast-evolving product portfolio throughout. - Engage with software developers and technical product managers to reach decisions on hotly debated technical topics. Stay at the forefront of technology advancements and drive product/engineering teams to push the tech frontier. - Deeply understand user needs for the product suite, and partner with users as they onboard onto complex deployments. Regularly drive conversations with users and dive deep on their feedback to identify high-impact improvements, alongside product managers. - Lead and manage core product operational workstreams including customer support team, device infrastructure labs and operational efficiency plans, collaborating with external partner teams to deliver. - Lead quarterly business review series and VP goal updates, working across teams to prepare reporting and surface key debates for alignment. Own strategic planning and vision documents for leadership discussions and annual planning cycles. - Support hiring and onboarding of new team members and contribute to our high performing culture. A day in the life Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - Experience in technical program management working directly with software engineering teams - Professsional software development experience Preferred Qualifications: - Bachelor's degree in engineering, computer science or equivalent - Proficiency in 1+ modern software language (e.g., Python, Java) - Familiarity with front-end technologies such as HTML and JavaScript, and back-end technologies such as Python, Java, and SQL, enabling effective collaboration with engineering teams - Proficiency in cloud services, web technologies, virtualization, developer tools, and user interface design - Experience in managing projects across cross-functional teams, for successful software products and features that are used by and make an impact for an organization - Experience with project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience building sustainable processes and coordinating release schedules - Experience influencing roadmap strategy and definition, including defining KPIs used to drive multi-million dollar businesses and reporting to senior leadership - Experience contributing to engineering discussions around technology decisions related to a product - Proven ability to find simple solutions to complex problems - Proven ability to effectively communicate with both business and technical teams; can communicate technical concepts to a non-technical audience Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Technical Program Manager, Customer Experience and Business Trends at Amazon UK Services Ltd.. Skills: Customer Experience, Business Trends, Technical Program Management. Oversee scoping of technical resources. Hold partner engineering teams accountable", "postedDate" : "2026-06-13T19:18:32.163", "createdAt" : "2026-06-13T19:18:32.163", "lastUpdated" : "2026-06-15T06:20:03.230", "ingestTimestamp" : "2026-06-13T19:18:32.163", "mongoId" : "68c2e430f8b1b0376634c76b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071467/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Technical design", "Goal setting", "Task implementation", "Dependency monitoring", "Risk reporting", "Issue reporting", "User needs understanding", "Operational workstreams", "Business review", "Goal updates", "Strategic planning", "Vision documents", "Hiring", "Onboarding", "Customer-obsessed", "Data-oriented", "Technologically hands-on", "Innovative", "Collaborating", "Leadership", "Customer Experience", "Business Trends", "Technical Program Management", "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap strategy", "KPI definition", "Business reporting", "Technical decision making", "Problem solving", "Roadmap planning", "Quarterly business review", "Annual planning", "Customer experience", "Business trends", "Amazon Stores categories", "Search", "Personalization", "Shopping experience", "Product suite", "Tech stack", "Business needs", "Product cost", "Product quality", "Product schedule", "End-to-end processes", "Product and service offerings", "Consumer electronics", "Apparel", "Device infrastructure" ], "skillCount" : 54, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 575.5463, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5ddf74d8ee00a08df2bf", "title" : "Product Manager, Fraud and Compliance", "company" : "Remote", "salary" : { "min" : 4500000.0, "max" : 7500000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in FinTech, adjusted for EMEA region and remote work." }, "location" : "EMEA", "locations" : [ "EMEA" ], "timestamp" : "2026-06-15T00:14:42.071", "fingerprint" : "bb8d55b33110f49f2f7d3ea73d63f52bfe57c5b24b92761f072c10f1ad4a9ed6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotereferralboardinternaluseonly/jobs/7748014003", "externalId" : "7748014003", "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Automation", "professionalSkills" : [ "Product strategy", "Roadmap", "User stories", "Risk operations", "Credit risk assessment", "Reserve management", "Fraud detection", "Fraud prevention", "Compliance automation", "KYB verification", "AML screening", "Background checks", "Collections", "Payment blocks", "Enforcement actions", "Stakeholder management", "Risk trade-offs" ], "hardSkillsList" : [ "Code prototyping", "Querying data", "Data visualization" ], "hardSkills" : [ { "name" : "Code prototyping", "level" : "intermediate" }, { "name" : "Querying data", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" } ], "majorSkills" : "Product Management, Fraud, Compliance, Risk Management", "majorSkillsList" : [ "Product Management", "Fraud", "Compliance", "Risk Management" ], "coreResponsibilities" : "Own credit risk assessment, Own reserve management, Drive strategy for credit risk, Mitigate credit risk, Evolve models and tooling, Own fraud controls, Own freeze mechanisms, Own dispute workflows, Build proactive fraud strategies, Own onboarding compliance, Drive automation for compliance, Build platform-oriented systems, Configure and extend systems, Partner on risk reserves, Partner on payment blocks, Partner on enforcement actions, Own admin surfaces, Own customer-facing surfaces, Lead product team, Deliver high throughput, Deliver high ROI, Advance KPIs, Translate risk trade-offs, Align with leadership", "teamCollaboration" : "Cross-functional collaboration; Partner with compliance; Partner with engineering; Partner with design; Partner with treasury; Partner with legal", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Global employment; Fintech; Credit risk; Compliance risk; Risk operations; Fraud detection; Compliance workflows; Platform products; Operational teams; Risk and compliance patterns; Customer lifecycle; Regulatory defensibility; Risk reserves; Payment blocks; KYB verification; AML screening", "domainList" : [ "global-employment", "fintech", "credit-risk", "compliance-risk", "risk-operations", "fraud-detection", "compliance-workflows", "platform-products", "operational-teams", "risk-and-compliance-patterns", "customer-lifecycle", "regulatory-defensibility", "risk-reserves", "payment-blocks", "kyb-verification", "aml-screening" ], "domainSpecificKnowledge" : [ "Global employment", "Fintech", "Credit risk", "Compliance risk", "Risk operations", "Fraud detection", "Compliance workflows", "Platform products", "Operational teams", "Risk and compliance patterns", "Customer lifecycle", "Regulatory defensibility", "Risk reserves", "Payment blocks", "KYB verification", "AML screening" ], "toolProficiency" : [ "Cursor", "Claude Code" ], "communicationSkills" : "Async workflows", "continuousLearning" : "Learning budget", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Reduce manual effort; Scale without complexity; Advance key KPIs; Reduce false-positives; Improve risk accuracy", "qualificationsBasic" : "Proficiency in Cursor and/or Claude Code, Build, debug, and ship functional code, AI fluency, Seasoned Product Manager, Platform mindset, UX sensibilities, Outstanding communication and collaboration skills, Data-driven decision-making, Fast learner with a growth mindset, Great judgment, Business-level proficiency writing and speaking English", "qualificationsPreferred" : "Experience with risk/compliance platforms, Experience with third-party screening tooling, Experience with fraud detection tooling", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Product Manager, Fraud and Compliance, joining the Fintech area As Remote grows and handles larger transaction volumes across countries, so does our exposure to fraud, credit risk, and compliance risk. This role owns the systems and strategies that protect Remote and its customers — from onboarding verification and screening, to credit risk assessment and reserve management, to fraud detection and enforcement across the full customer lifecycle. You'll drive the evolution of our risk and compliance capabilities from reactive, rule-based controls toward proactive, automated systems that identify risk signals early and scale without proportional increases in manual effort. This is a high-autonomy, high-stakes role. You'll report to the Director of Product and work closely with Risk, Compliance, Treasury, Legal, Collections, and Engineering. What you bring Proficiency in Cursor and/or Claude Code is required. You must be able to autonomously build, debug, and ship functional code and prototypes — not just write specs. AI fluency. You have a point of view on how AI and automation can transform risk operations — from pattern detection to anomaly scoring to compliance workflows. Seasoned Product Manager, with a track record on platform, API, or products for operational teams. Platform mindset. You build systems others can extend. Scalability means growing the business without proportional increases in manual work or complexity. Strong UX sensibilities. Risk and compliance tooling doesn't have to be painful. You care about the admin experience as much as the customer-facing one. Outstanding communication and collaboration skills. You partner effectively with compliance, engineering, design, treasury, and legal — and you lead by example on async workflows. Data-driven decision-making. Comfortable querying data and working with visualisation tools, you let insights drive your prioritisation. Fast learner with a growth mindset. You're humble, eager to learn, and get up to speed quickly in new territory, then pass on what you pick up so the whole team levels up. Great judgment - making strategic (what to prioritize) and tactical (feature scope) decisions. Language: Business-level proficiency writing and speaking English. Domain advantage (nice to have): Experience with risk/compliance platforms and third-party screening or fraud detection tooling. Key Responsibilities Own credit risk assessment and reserve management: Drive the strategy for how Remote evaluates, scores, and mitigates credit risk. Evolve the underlying models and tooling to be smarter, faster, and more automated over time. Fraud detection and prevention: Own fraud controls, freeze mechanisms, and dispute workflows. Build proactive strategies that detect and prevent fraud — not just react to it. Compliance automation: Own end-to-end onboarding compliance — KYB verification, AML screening, and background checks. Drive automation to reduce manual effort while maintaining regulatory defensibility. Build flexible, platform-oriented systems: Prefer solutions that operations teams can configure and extend without engineering involvement. Remove engineering as a bottleneck for responding to new risk and compliance patterns. Collections and enforcement: Partner with Collections and Treasury on risk reserves, payment blocks, and enforcement actions. Own the admin and customer-facing surfaces that support this. Ship iteratively at pace: Lead a product team delivering high throughput and high ROI. Advance key KPIs around automation rates, false-positive reduction, and risk accuracy. Stakeholder management across risk, ops, and finance. Translate complex risk trade-offs into clear product decisions. Align with Compliance Operations, Treasury, Legal, and senior leadership. Practicals You'll report to: Director of Product Location: For this position we welcome everyone to apply; Start date: As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $149,750 to $168,500. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process AI interview Interview with recruiter Interview with future manager Live session Team interview Bar Raiser Interview Interview with CTO Prior employment verification check #LI-DNP Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Product Manager, Fraud and Compliance at Remote. Skills: Product Management, Fraud, Compliance, Risk Management. Own credit risk assessment. Own reserve management", "postedDate" : "2026-06-12T21:51:59.070", "createdAt" : "2026-06-12T21:51:59.070", "lastUpdated" : "2026-06-15T00:14:42.071", "ingestTimestamp" : "2026-06-12T21:51:59.070", "mongoId" : "6a2c5ddf74d8ee00a08df2bf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Code prototyping", "Querying data", "Data visualization", "Product Management", "Fraud", "Compliance", "Risk Management", "Product strategy", "Roadmap", "User stories", "Risk operations", "Credit risk assessment", "Reserve management", "Fraud detection", "Fraud prevention", "Compliance automation", "KYB verification", "AML screening", "Background checks", "Collections", "Payment blocks", "Enforcement actions", "Stakeholder management", "Risk trade-offs", "Roadmap planning", "Global employment", "Fintech", "Credit risk", "Compliance risk", "Compliance workflows", "Platform products", "Operational teams", "Risk and compliance patterns", "Customer lifecycle", "Regulatory defensibility", "Risk reserves", "Cursor", "Claude Code" ], "skillCount" : 38, "jobCategory" : "product", "jobSubcategory" : "product-management", "dataQualityScore" : 0.8888889, "_score" : 569.7036, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "694ae6cd70f0b99d589b27b0", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Associate in Plano, United States, within the Financial Services industry, adjusted for company size and onsite work mode." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-16T01:41:47.656", "fingerprint" : "9629fb0791299cca65db8d46281b23e2ade3a34f3a89b8f05c0067efc70845d1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109123", "externalId" : "109123", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1. Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. · Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. · Identify opportunities to drive operational and performance improvements across the department and company. · Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. · Work individually and as a team to ensure process flow and productivity SLA’s are met. 2. Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3. Report trends and/or service issues to the leadership tea 4. Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5. Perform all other duties as assigned. What You Will Bring · Minimum 3 years automotive or general finance experience · Prior Customer Service experience in a role responsible for escalations · Minimum 5 years Customer Service experience preferred · High School graduate required · Bachelor’s degree preferred · Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion · A proven ability to effectively resolve customer concerns · Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred · Knowledge of HCA servicing products, processes and procedures is preferred · Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:46:22.599", "lastUpdated" : "2026-06-16T01:41:47.656", "ingestTimestamp" : "2026-06-14T19:46:22.599", "mongoId" : "694ae6cd70f0b99d589b27b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 567.89557, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f24f292fd229cee57d5", "title" : "Manager 5, Program Management", "company" : "Western Digital", "industry" : "Computer Hardware", "salary" : { "min" : 140000.0, "max" : 220000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Program Management roles in Malaysia, adjusted for manager seniority and the manufacturing industry." }, "location" : "Bayan Lepas, Penang, MY", "locations" : [ "Bayan Lepas", "Penang", "MY" ], "timestamp" : "2026-06-16T02:33:43.171", "fingerprint" : "887cc6e772a1bd1d582d493c32474302c35d39f262801db4191ba407ae2b2bb2", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WesternDigital/744000132140327-manager-5-program-management-engineering", "externalId" : "744000132140327", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bayan Lepas", "state" : "Penang", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "5.2948137,100.2595968" } ], "locationText" : "Bayan Lepas, Penang, Malaysia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process development", "Continuous improvement", "Risk management", "Root cause analysis", "Team leadership", "Capability building" ], "hardSkillsList" : [ "Equipment installation", "Process setup", "Production ramp", "Manufacturing processes", "Equipment selection", "Equipment validation", "Process capability", "Cycle time", "Productivity enhancement", "Yield targets", "Quality targets", "Corrective actions", "Preventive actions" ], "hardSkills" : [ { "name" : "Equipment installation", "level" : "intermediate" }, { "name" : "Process setup", "level" : "intermediate" }, { "name" : "Production ramp", "level" : "intermediate" }, { "name" : "Manufacturing processes", "level" : "intermediate" }, { "name" : "Equipment selection", "level" : "intermediate" }, { "name" : "Equipment validation", "level" : "intermediate" }, { "name" : "Process capability", "level" : "intermediate" }, { "name" : "Cycle time", "level" : "intermediate" }, { "name" : "Productivity enhancement", "level" : "intermediate" }, { "name" : "Yield targets", "level" : "intermediate" }, { "name" : "Quality targets", "level" : "intermediate" }, { "name" : "Corrective actions", "level" : "intermediate" }, { "name" : "Preventive actions", "level" : "intermediate" } ], "majorSkills" : "Factory start-up, Ramp execution, Process engineering, Cross-functional coordination, Team leadership", "majorSkillsList" : [ "Factory start-up", "Ramp execution", "Process engineering", "Cross-functional coordination", "Team leadership" ], "coreResponsibilities" : "Lead engineering activities for new factory setup, Drive qualification processes, Establish ramp plan, Execute ramp plan, Identify technical risks, Mitigate technical risks, Define manufacturing processes, Develop manufacturing processes, Optimize manufacturing processes, Oversee equipment selection, Oversee equipment installation, Oversee equipment calibration, Oversee equipment validation, Implement continuous improvement initiatives, Act as engineering interface, Align timelines, Align deliverables, Support supplier engagement, Support technical issue resolution, Build engineering team, Lead engineering team, Develop engineering team, Define roles, Define responsibilities, Define performance expectations, Coach engineers, Foster culture of ownership, Foster culture of accountability, Foster culture of collaboration, Ensure compliance with standards, Ensure compliance with regulations, Drive root cause analysis, Drive corrective actions, Drive preventive actions, Support audits, Ensure documentation readiness, Promote safety culture, Ensure adherence to EHS requirements, Conduct risk assessments", "teamCollaboration" : "Cross-functional coordination; Interface with Operations; Interface with Quality; Interface with Supply Chain; Interface with Facilities; Interface with EHS", "projectManagementSkills" : [ "Ramp plan execution", "Timeline alignment", "Deliverable alignment" ], "domainKnowledge" : "Manufacturing engineering; Factory startup; Production ramp; Process capability; EHS requirements", "domainList" : [ "manufacturing-engineering", "factory-startup", "production-ramp", "process-capability", "ehs-requirements" ], "domainSpecificKnowledge" : [ "Manufacturing engineering", "Factory startup", "Production ramp", "Process capability", "EHS requirements" ], "documentationSkills" : "Documentation readiness", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "On-time factory readiness; Successful production ramp; Yield targets achieved; Throughput targets achieved; Cycle time targets achieved; Equipment uptime metrics; Process capability metrics; Zero major safety incidents; Team capability development; Team retention", "qualificationsBasic" : "Bachelor's or Master's degree in Engineering, 8–12+ years of experience in manufacturing engineering, Startup/ramp experience preferred, Proven track record in equipment installation, Proven track record in qualification, Proven track record in process development", "qualificationsPreferred" : "Experience in working cross functional departments, Leadership experience managing engineering teams, Experience in high-volume manufacturing environments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. The Program Manager will lead the technical and operational readiness for a new manufacturing facility, driving equipment installation, process setup, qualification, and production ramp. This role ensures the factory achieves safe, efficient, and high-quality output through strong cross-functional coordination and engineering leadership. Key Responsibilities 1. Factory Start-Up & Ramp Execution • Lead end-to-end engineering activities for new factory setup (facility readiness, equipment installation, and commissioning) • Drive qualification processes to ensure production readiness • Establish and execute ramp plan to meet output, yield, and quality targets • Identify and mitigate technical risks during start-up phase 2. Process & Equipment Engineering • Define, develop, and optimize manufacturing processes • Oversee equipment selection, installation, calibration, and validation • Ensure process capability (CPK), cycle time, and efficiency targets are achieved • Implement continuous improvement initiatives to enhance productivity and yield 3. Cross-Functional Coordination • Act as primary engineering interface with Operations, Quality, Supply Chain, Facilities, and EHS • Align timelines and deliverables across teams to meet ramp milestones • Support supplier engagement and technical issue resolution 4. Team Leadership & Capability Building • Build, lead, and develop a high-performing engineering team • Define roles, responsibilities, and performance expectations • Coach engineers on problem-solving, root cause analysis, and technical skills • Foster a culture of ownership, accountability, and collaboration 5. Quality & Compliance • Ensure compliance with internal standards and external regulations • Drive root cause analysis and corrective/preventive actions (CAPA) • Support audits and ensure documentation readiness 6. Safety & Risk Management • Promote a strong safety culture and ensure adherence to EHS requirements • Conduct risk assessments for new processes and equipment • Ensure safe startup and operation of all systems ⸻ Key Deliverables / KPIs • On-time factory readiness and successful production ramp • Yield, throughput, and cycle time targets achieved • Equipment uptime and process capability metrics • Zero major safety incidents • Team capability development and retention ## Qualifications Required : * Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Manufacturing, or related) * 8–12+ years of experience in manufacturing engineering, with startup/ramp experience preferred * Proven track record in equipment installation, qualification, and process development Preferred : * Experience in working cross functional departments. Skills * Strong leadership experience managing engineering teams * Experience in high-volume manufacturing environments (e.g., electronics, semiconductor, HDD media, etc.) ## Additional Information WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [jobs.accommodations@wdc.com](mailto:staffingsupport@wdc.com) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to [WD Ethics Helpline](https://secure.ethicspoint.com/domain/media/en/gui/48999/index.html) or email [compliance@wdc.com](mailto:compliance@wdc.com).", "summaryDescription" : "Manager 5, Program Management at Western Digital. Skills: Factory start-up, Ramp execution, Process engineering, Cross-functional coordination, Team leadership. Lead engineering activities for new factory setup. Drive qualification processes", "postedDate" : "2026-06-15T08:38:51.000", "createdAt" : "2026-06-15T21:32:36.822", "lastUpdated" : "2026-06-16T02:33:43.171", "ingestTimestamp" : "2026-06-15T21:32:36.822", "mongoId" : "6a304f24f292fd229cee57d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Equipment installation", "Process setup", "Production ramp", "Manufacturing processes", "Equipment selection", "Equipment validation", "Process capability", "Cycle time", "Productivity enhancement", "Yield targets", "Quality targets", "Corrective actions", "Preventive actions", "Factory start-up", "Ramp execution", "Process engineering", "Cross-functional coordination", "Team leadership", "Process development", "Continuous improvement", "Risk management", "Root cause analysis", "Capability building", "Ramp plan execution", "Timeline alignment", "Deliverable alignment", "Manufacturing engineering", "Factory startup", "EHS requirements" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 563.67944, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a90f292fd229cf52a62", "title" : "Junior Analyst, Risk Management", "company" : "Razorpay Software Private Limited", "industry" : "FinTech", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Analyst in the FinTech industry in India, adjusted for seniority and company size." }, "location" : "Payments", "locations" : [ "Payments" ], "timestamp" : "2026-06-16T09:03:04.936", "fingerprint" : "e1572a786f078277fa4be4c1b0f3c5718c73b20487602d4322db70115e382386", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/razorpaysoftwareprivatelimited/jobs/4703413005", "externalId" : "4703413005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "technicalSkills" : "MS Excel, Google Sheets", "professionalSkills" : [ "Chargeback operations", "Dispute management", "Data reconciliation", "MIS reporting" ], "hardSkillsList" : [ "Fraud dispute", "Transaction logs", "Settlement records", "Representment cases", "MIS reporting" ], "softSkillsList" : [ "Problem-solving" ], "hardSkills" : [ { "name" : "Fraud dispute", "level" : "intermediate" }, { "name" : "Transaction logs", "level" : "intermediate" }, { "name" : "Settlement records", "level" : "intermediate" }, { "name" : "Representment cases", "level" : "intermediate" }, { "name" : "MIS reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" } ], "majorSkills" : "UPI chargeback operations, URGCS portal, Dispute resolution", "majorSkillsList" : [ "UPI chargeback operations", "URGCS portal", "Dispute resolution" ], "coreResponsibilities" : "Maintain a daily tracker for open, pending, and, Validate and compile fraud dispute evidence packets, Gather transaction logs and switch-level confirmations, Coordinate with merchant for proof of fulfilment, Verify refund status, settlement records, Communicate resolution to the issuer, Prepare case files, Coordinate with acquiring bank and NPCI, Collect, review, and compile evidence, Build representment cases, Ensure all supporting documents meet NPCI guidelines, Maintain a structured repository of case files, Reach out to merchants proactively to obtain dispute, Liaise with acquiring bank’s chargeback desk, Update merchants and internal stakeholders on case progress, Prepare daily, weekly, and monthly MIS reports, Identify trends in dispute reasons, Flag recurring issues to the team lead, Contribute data for monthly business reviews, Follow all NPCI chargeback operating procedures, Follow Razorpay internal SOPs, Flag process gaps or portal issues, Propose solutions to improve efficiency, Support UAT and onboarding activities", "teamCollaboration" : "Merchants; Acquiring bank; Internal stakeholders; Cross-functional internal teams", "domainKnowledge" : "UPI ecosystem; NPCI rules; Chargeback reason codes; Dispute TATs; Representment guidelines; Acquiring bank processes; NPCI circulars; PCI-DSS; RBI guidelines; Payment aggregators; NPCI operating guidelines", "domainList" : [ "upi-ecosystem", "npci-rules", "chargeback-reason-codes", "dispute-tats", "representment-guidelines", "acquiring-bank-processes", "npci-circulars", "pci-dss", "rbi-guidelines", "payment-aggregators", "npci-operating-guidelines" ], "domainSpecificKnowledge" : [ "UPI ecosystem", "NPCI rules", "Chargeback reason codes", "Dispute TATs", "Representment guidelines", "Acquiring bank processes", "NPCI circulars", "PCI-DSS", "RBI guidelines", "Payment aggregators", "NPCI operating guidelines" ], "toolProficiency" : [ "URGCS portal", "MS Excel", "Google Sheets", "Freshdesk", "Jira Service Desk" ], "communicationSkills" : "Written communication", "documentationSkills" : "Evidence documentation", "problemSolvingSkills" : "Problem-solving mindset", "outcomesObjectives" : "Meet strict portal deadlines", "qualificationsBasic" : "Bachelor's degree in Commerce, Finance, Business Administration, or related field, 1–3 years of hands-on experience in UPI chargeback operations, Working knowledge of the URGCS portal, Understanding of the UPI ecosystem, Proficiency in MS Excel / Google Sheets, Ability to read and interpret transaction logs, settlement files, and switch reports, Familiarity with acquiring bank processes and NPCI circulars", "qualificationsPreferred" : "Prior experience working on the URGCS - UPI portal, Exposure to other payment dispute platforms, Knowledge of PCI-DSS, RBI guidelines on payment aggregators, or NPCI operating guidelines, Experience with ticketing or case management tools", "rawDescription" : "Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India maintain a daily tracker for open, pending, and closed cases. 2. Chargeback Types Handled Fraudulent / Unauthorised Transactions — validate and compile fraud dispute evidence packets. Technical Disputes (duplicate charges, incorrect amounts, processing errors) — gather transaction logs and switch-level confirmations. Merchant Disputes (non-delivery, service/quality issues) — coordinate with merchant for proof of fulfilment. Consumer Disputes — verify refund status, settlement records, and communicate resolution to the issuer. Pre-arbitration & Arbitration — prepare case files and coordinate with the acquiring bank and NPCI. 3. Evidence & Documentation Collect, review, and compile evidence (transaction receipts, screenshots, settlement data, merchant responses) to build strong representment cases. Ensure all supporting documents meet NPCI format and content guidelines before portal submission. Maintain a structured repository of case files for audit readiness. 4. Merchant & Stakeholder Coordination Reach out to merchants proactively to obtain dispute documentation within internal SLAs. Liaise with the acquiring bank’s chargeback desk for portal escalations or technical issues. Update merchants and internal stakeholders on case progress and outcomes. 5. MIS & Reporting Prepare daily, weekly, and monthly MIS reports on chargeback volumes, win rates, recovery amounts, and TAT adherence. Identify trends in dispute reasons and flag recurring issues to the team lead. Contribute data for monthly business reviews and NPCI compliance reporting. 6. Process Adherence & Improvement Follow all NPCI chargeback operating procedures and Razorpay internal SOPs. Flag process gaps or portal issues and propose solutions to improve efficiency or win rates. Support UAT and onboarding activities whenever URGCS portal features are updated. Required Qualifications & Skills Education Bachelor’s degree in Commerce, Finance, Business Administration, or a related field. Experience Analyst: 1–3 years of hands-on experience in UPI chargeback operations, preferably on the acquiring side. Technical & Domain Skills Working knowledge of the URGCS portal or willingness to learn it immediately upon joining. Understanding of the UPI ecosystem — NPCI rules, chargeback reason codes, dispute TATs, and representment guidelines. Proficiency in MS Excel / Google Sheets for MIS, data reconciliation, and tracker management. Ability to read and interpret transaction logs, settlement files, and switch reports. Familiarity with acquiring bank processes and NPCI circulars related to dispute management. Soft Skills High attention to detail — accuracy in case data and documentation is non-negotiable. Strong written communication for drafting representment narratives and merchant correspondence. Time management — ability to prioritise a high-volume queue and meet strict portal deadlines. Problem-solving mindset with a proactive approach to dispute resolution. Ability to collaborate effectively with merchants, banks, and cross-functional internal teams. Good to Have Prior experience working on the URGCS - UPI portal. Exposure to other payment dispute platforms (Visa VROL, Mastercard MATCH, RuPay dispute system). Knowledge of PCI-DSS, RBI guidelines on payment aggregators, or NPCI operating guidelines. Experience with ticketing or case management tools (Freshdesk, Jira Service Desk). Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter", "summaryDescription" : "Junior Analyst, Risk Management at Razorpay Software Private Limited. Skills: UPI chargeback operations, URGCS portal, Dispute resolution. Maintain a daily tracker for open, pending, and. Validate and compile fraud dispute evidence packets", "postedDate" : "2026-06-15T23:24:28.413", "createdAt" : "2026-06-15T23:24:28.413", "lastUpdated" : "2026-06-16T09:03:04.936", "ingestTimestamp" : "2026-06-15T23:24:28.413", "mongoId" : "6a305a90f292fd229cf52a62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud dispute", "Transaction logs", "Settlement records", "Representment cases", "MIS reporting", "Problem-solving", "UPI chargeback operations", "URGCS portal", "Dispute resolution", "Chargeback operations", "Dispute management", "Data reconciliation", "UPI ecosystem", "NPCI rules", "Chargeback reason codes", "Dispute TATs", "Representment guidelines", "Acquiring bank processes", "NPCI circulars", "PCI-DSS", "RBI guidelines", "Payment aggregators", "NPCI operating guidelines", "MS Excel", "Google Sheets", "Freshdesk", "Jira Service Desk" ], "skillCount" : 27, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 563.2903, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c94e874d8ee00a098bdfe", "title" : "Head of Fraud Prevention", "company" : "Getnet", "location" : "São Paulo, Brazil", "locations" : [ "São Paulo", "Brazil" ], "certifications" : [ ], "timestamp" : "2026-06-15T10:11:36.234", "fingerprint" : "8ff18fbd9ef962762ba674124e79c171d979366a437994d0502e26662f8701c5", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://job-boards.eu.greenhouse.io/getnet/jobs/4739816101", "externalId" : "4739816101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "São Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Master", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "meios de pagamento", "professionalSkills" : [ "pagamentos" ], "hardSkillsList" : [ "prevenção a fraudes", "lavagem de dinheiro", "conformidade regulatória" ], "softSkillsList" : [ "liderança" ], "hardSkills" : [ { "name" : "prevenção a fraudes", "level" : "intermediate" }, { "name" : "lavagem de dinheiro", "level" : "intermediate" }, { "name" : "conformidade regulatória", "level" : "intermediate" } ], "softSkills" : [ { "name" : "liderança" } ], "majorSkills" : "prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório", "majorSkillsList" : [ "prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório" ], "coreResponsibilities" : "Definir e implementar estratégias de prevenção a fraudes e Liderar e desenvolver equipe, garantindo alta performance e Conduzir avaliações de risco e fortalecer controles Atuar parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria e Reportar temas críticos à alta liderança e órgãos Impulsionar inovação na prevenção a fraudes, com adoção de ferramentas e soluções voltadas a meios de pagamento.", "teamCollaboration" : "Atuar parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria.", "communicationSkills" : "interface", "continuousLearning" : "Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly", "innovationCreativity" : "Impulsionar inovação na prevenção a fraudes, com adoção de ferramentas e soluções voltadas a meios de pagamento.", "problemSolvingSkills" : "avaliações de risco", "specialRequirements" : "Necessário inglês fluente e espanhol desejável.", "outcomesObjectives" : "garantindo conformidade regulatória e proteção dos ativos e reputação da companhia.", "qualificationsBasic" : "Pós Graduação Experiência sólida prevenção a fraudes e/ou Visão estratégica, liderança e forte interface Conhecimento regulatório e atuação com Necessário inglês fluente e espanhol desejável.", "workSiteFlexibility" : "Onsite", "rawDescription" : "✨ Seu talento impulsiona o nosso futuro A Getnet é uma empresa global de tecnologia especializada em soluções de pagamento para o comércio. Fundada no Brasil e presente na América Latina e na Península Ibérica, apoiamos mais de 1,3 milhão de comerciantes com serviços completos — da maquininha ao e-commerce. Fazemos parte da PagoNxt, a fintech global do Grupo Santander, e atuamos como um hub de adquirência com forte presença em Espanha, Portugal, Brasil, México, Chile, Argentina e Uruguai. Nossa missão é clara: simplificar os pagamentos com inovação, segurança e escala, ajudando negócios de todos os tamanhos a crescer com agilidade. Oferecemos uma plataforma unificada que integra hardware, software, prevenção à fraude, adquirência, conciliação e serviços financeiros — tudo em um só ecossistema, para que nossos clientes possam focar no crescimento do seu negócio. Fazer parte da Getnet é se juntar a uma empresa que combina a inovação de uma fintech com a solidez de um banco global. Imagine your future. Care for your career. Simplify your journey. Isso significa que você terá a chance de construir soluções de impacto, crescer com oportunidades reais de desenvolvimento e evoluir em uma cultura que valoriza bem-estar, inclusão e clareza. Combinamos flexibilidade, autonomia e colaboração global — para que você possa focar no que importa, se conectar com propósito e ajudar a moldar o futuro. Aqui, você vai encontrar espaço para crescer, oportunidades reais para liderar e uma cultura onde todas as pessoas pertencem e contribuem. ✨ Se você quer fazer parte da próxima geração de soluções financeiras, este é o lugar certo. Já te imagina sendo Nxter? Na Getnet, estamos buscando uma pessoa para a vaga de Head of Fraud para se juntar ao nosso time em São Paulo. \uD83D\uDCCCO que você vai fazer Buscamos uma liderança estratégica para estruturar e evoluir a agenda de prevenção a fraudes e lavagem de dinheiro, garantindo conformidade regulatória e proteção dos ativos e reputação da companhia. Definir e implementar estratégias de prevenção a fraudes e PLD; Liderar e desenvolver equipe, garantindo alta performance e SLAs; Conduzir avaliações de risco e fortalecer controles internos; Atuar em parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria e Comercial; Reportar temas críticos à alta liderança e órgãos reguladores; Impulsionar inovação na prevenção a fraudes, com adoção de ferramentas e soluções voltadas a meios de pagamento. ✅ O que buscamos em você Pós Graduação Completa; Experiência sólida em prevenção a fraudes e/ou PLD; Visão estratégica, liderança e forte interface executiva; Conhecimento regulatório e atuação com auditorias; Necessário inglês fluente e espanhol desejável. \uD83C\uDFAF O que oferecemos \uD83E\uDE7A Assistência médica \uD83E\uDDB7 Assistência odontológica \uD83D\uDCAA Wellhub \uD83E\uDD73 Day off de aniversário \uD83D\uDE91 Seguro de vida \uD83D\uDC89 Campanha de vacinação anual \uD83D\uDE8C VT \uD83C\uDF5D VR/VA \uD83D\uDCB0 Bônus anual \uD83D\uDC76 Auxílio creche \uD83C\uDF85 Vale natalino \uD83E\uDD30 Extensão dos períodos de licença maternidade e paternidade \uD83E\uDDE0 Programa de Apoio Pessoal Especializado (PAPE) \uD83C\uDF0E Plataforma Ástex: recurso gratuito para você aprender um novo idioma (inglês, espanhol, francês, italiano, alemão ou português) \uD83D\uDCDA Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly ♨️ Possibilidade de contratação de empréstimos pessoais com juros menores que os de mercado \uD83D\uDCEC Seguinte passo Candidate-se e se você conhece alguém que possa estar procurando por essa oportunidade, compartilhe.", "summaryDescription" : "Head of Fraud Prevention at Getnet. Skills: prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório. Definir e implementar estratégias de prevenção a fraudes e Liderar e desenvolver equipe, garantindo alta performance e Conduzir avaliações de risco e fortalecer controles Atuar parceria com outras áreas da companhia como Compliance, Jurídico, Auditoria e Reportar temas críticos à alta liderança e órgãos Impulsionar inovação na prevenção a fraudes, com adoç", "postedDate" : "2026-06-14T18:34:57.614", "createdAt" : "2026-06-14T18:34:57.614", "lastUpdated" : "2026-06-15T10:11:36.234", "ingestTimestamp" : "2026-06-14T18:34:57.614", "mongoId" : "6a2c94e874d8ee00a098bdfe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "prevenção a fraudes", "lavagem de dinheiro", "conformidade regulatória", "liderança", "prevenção a fraudes, lavagem de dinheiro, liderança, visão estratégica, conhecimento regulatório", "pagamentos" ], "skillCount" : 6, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "_score" : 562.1796, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6af174d8ee00a090f51d", "title" : "Fraud Prevention Investigation Lead", "company" : "Bybit", "industry" : "FinTech", "salary" : { "min" : 275000.0, "max" : 450000.0, "currency" : "AED", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Fraud Prevention Investigation role in Abu Dhabi, UAE, within the FinTech industry, adjusted for seniority and company size." }, "location" : "Abu Dhabi", "locations" : [ "Abu Dhabi" ], "timestamp" : "2026-06-15T09:30:49.593", "fingerprint" : "452da7ccbd59036b0f448335479378e1e90d590381146959c700890297b596a1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/bybit/jobs/4856964101", "externalId" : "4856964101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Abu Dhabi", "country" : "United Arab Emirates", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "24.4538352,54.3774014" } ], "locationText" : "Abu Dhabi, United Arab Emirates", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Hive, SQL, Excel", "professionalSkills" : [ "Risk management", "Fraud analysis", "Operational analysis" ], "hardSkillsList" : [ "Data analysis", "Fraud detection", "Risk control operations" ], "softSkillsList" : [ "Logical thinking", "Risk sensitivity" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Risk control operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Logical thinking" }, { "name" : "Risk sensitivity" } ], "majorSkills" : "Risk management, Fraud analysis, Operational metrics", "majorSkillsList" : [ "Risk management", "Fraud analysis", "Operational metrics" ], "coreResponsibilities" : "Review risk tickets, Evaluate user submissions, Propose optimization suggestions, Drive review tool enhancements, Reduce unnecessary work orders, Identify fraud cases, Analyze fraudulent methods, Reconstruct attack chains, Characterize fraud patterns, Provide prevention strategies, Provide mitigation strategies, Monitor risk trends, Monitor strategy effectiveness, Monitor operational workflows, Build risk early warning capabilities, Identify potential threats, Embed risk controls into business processes, Embed risk controls into new product launches", "teamCollaboration" : "Cross-functional collaboration; Business, product, technology teams; Legal and compliance teams", "domainKnowledge" : "Risk control operations; Fraud analysis methodologies; Fraud detection", "domainList" : [ "risk-control-operations", "fraud-analysis-methodologies", "fraud-detection" ], "domainSpecificKnowledge" : [ "Risk control operations", "Fraud analysis methodologies", "Fraud detection" ], "toolProficiency" : [ "Hive", "SQL", "Excel" ], "communicationSkills" : "Cross-functional alignment", "continuousLearning" : "Professional development; Continuous learning", "problemSolvingSkills" : "Case analysis; Fraud pattern identification; Risk assessment", "outcomesObjectives" : "Improve review process; Enhance review tools; Reduce work orders; Identify fraud cases; Mitigate fraud risks; Proactively identify threats; Align cross-functional teams", "qualificationsBasic" : "Bachelor's degree or higher, Minimum 3 years experience, Risk management background, Finance, fintech, or consulting background, Prior experience in case analysis, Prior experience in risk review", "qualificationsPreferred" : "Higher education in related fields", "rawDescription" : "About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Role Overview This role is to oversee the company’s risk control operations with a keen eye for identifying potential risks. Conduct routine inspections and case analyses to uncover typical fraud risks, refine fraud patterns and characteristics, and propose risk control optimization recommendations. Key Responsibilities Risk Tickets Review: Evaluate materials submitted by users flagged for potential risk. Based on submission quality and approval rates, propose optimization suggestions to improve the review process, drive enhancements in review tools, and reduce unnecessary work orders. Case Analysis: Utilize operational analysis tools to identify fraud cases, analyze fraudulent methods, reconstruct attack chains, and accurately characterize fraud patterns. Provide targeted prevention and mitigation strategies. Monitoring & Warning: Monitor risk trends, strategy effectiveness, and operational workflows. Build risk early warning capabilities to proactively identify potential threats, enabling more efficient risk perception and control through a combination of operational measures and strategic deployments. Cross-Functional Collaboration: Work closely with business, product, technology, legal, and compliance teams to embed risk controls into business processes and new product launches, ensuring alignment across departments. Key Qualifications Education: Bachelor’s degree or higher in Computer Science, Mathematics, Statistics, Finance, or related fields. Experience: Minimum 3 years of experience in risk management, with a background in finance, fintech, or consulting. Prior experience in case analysis, risk review, or related roles is required Technical Skills: Proficient in data analysis tools such as Hive, SQL, and Excel Risk Control Expertise: Familiarity with risk control operations and fraud analysis methodologies. Understand key breakthrough points in fraud detection and possess the ability to rapidly deploy and validate risk strategies. Soft Skills: Strong logical thinking and risk sensitivity, with the ability to quickly identify fraud patterns, reconstruct cases, summarize characteristics, and drive improvements in operational tools and products. Excellent communication and collaboration skills to align cross-functional teams and drive project success. Passion for risk management with a commitment to continuous learning about industry trends and technologies. Meticulous attention to detail, strong accountability, and resilience under pressure. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.", "summaryDescription" : "Fraud Prevention Investigation Lead at Bybit. Skills: Risk management, Fraud analysis, Operational metrics. Review risk tickets. Evaluate user submissions", "postedDate" : "2026-06-14T08:34:37.751", "createdAt" : "2026-06-14T08:34:37.751", "lastUpdated" : "2026-06-15T09:30:49.593", "ingestTimestamp" : "2026-06-14T08:34:37.751", "mongoId" : "6a2c6af174d8ee00a090f51d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Fraud detection", "Risk control operations", "Logical thinking", "Risk sensitivity", "Risk management", "Fraud analysis", "Operational metrics", "Operational analysis", "Fraud analysis methodologies", "Hive", "SQL", "Excel" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 561.6746, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ac74d8ee00a098db1c", "title" : "Staff Software Engineer - Fraud", "company" : "Fanatics Betting & Gaming", "industry" : "Technology", "salary" : { "min" : 115200.0, "max" : 178200.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Leeds, England, United Kingdom", "locations" : [ "Leeds", "England", "United Kingdom" ], "timestamp" : "2026-06-16T05:26:57.346", "fingerprint" : "546b26266d13b81cc74d6c65d2fdb2f9be2d8d82b5423bf490ae959424f261ee", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4212420009", "externalId" : "4212420009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Leeds", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.7974185,-1.5437941" } ], "locationText" : "Leeds, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Java, Spring Boot, Kafka, Distributed systems", "professionalSkills" : [ "System design", "Architectural leadership", "Technical vision" ], "hardSkillsList" : [ "Fraud detection", "Responsible gaming", "Identity verification", "Transaction monitoring", "Behavioral analysis", "Real-time risk evaluation" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Responsible gaming", "level" : "intermediate" }, { "name" : "Identity verification", "level" : "intermediate" }, { "name" : "Transaction monitoring", "level" : "intermediate" }, { "name" : "Behavioral analysis", "level" : "intermediate" }, { "name" : "Real-time risk evaluation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Backend architecture, Distributed systems, Fraud detection, Responsible gaming", "majorSkillsList" : [ "Backend architecture", "Distributed systems", "Fraud detection", "Responsible gaming" ], "coreResponsibilities" : "Own backend architecture, Evolve backend architecture, Design distributed systems, Implement distributed systems, Build scalable services, Build APIs, Integrate fraud prevention models, Integrate transaction scoring engines, Integrate responsible gaming rulesets, Architect event-driven systems, Capture transactional signals, Analyze transactional signals, Capture behavioral signals, Analyze behavioral signals, Lead technical initiatives, Modernize fraud detection services, Evolve identity platform, Build customer protection pipelines, Establish backend best practices, Establish API best practices, Mentor engineers, Develop engineers, Foster technical excellence, Foster accountability, Foster continuous learning, Partner with cross-functional teams, Ensure secure end-to-end user experiences, Champion responsible gaming principles, Champion anti-fraud principles, Define system patterns, Promote fairness, Promote regulatory alignment, Lead architectural reviews, Lead incident postmortems, Lead design sessions, Ensure knowledge sharing, Stay ahead of technologies, Advocate for adoption", "teamCollaboration" : "Cross-functional teams; Risk teams; Compliance teams; Product teams; Data Science teams; Frontend teams; Mobile teams; Analytics teams", "projectManagementSkills" : [ "Technical initiatives" ], "domainKnowledge" : "Fraud detection; Responsible gaming; Identity verification; Customer identity; Account management; Financial transactions; Sports betting; iGaming", "domainList" : [ "fraud-detection", "responsible-gaming", "identity-verification", "customer-identity", "account-management", "financial-transactions", "sports-betting", "igaming" ], "domainSpecificKnowledge" : [ "Fraud detection", "Responsible gaming", "Identity verification", "Customer identity", "Account management", "Financial transactions", "Sports betting", "iGaming" ], "toolProficiency" : [ "Spring Boot" ], "specialRequirements" : "Occasional travel", "qualificationsBasic" : "7+ years software engineering experience, Deep expertise in Java, Deep expertise in Spring Boot, Design and evolve secure, high-scale, low-latency distributed systems, Understanding of authentication, Understanding of authorization", "qualificationsPreferred" : "Familiarity with event-driven architectures, Familiarity with message streaming systems, Familiarity with Kafka, Familiarity with real-time data pipelines, Exposure to machine learning integration, Experience building identity platforms, Experience building payments platforms, Experience building compliance platforms, Experience modernizing identity platforms, Experience modernizing payments platforms, Experience modernizing compliance platforms, Proven ability to lead cross-functional initiatives, Enthusiasm for developer experience, Enthusiasm for clean API design, Enthusiasm for maintainable systems, Enthusiasm for resilient systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Staff Backend Engineer at Fanatics Betting & Gaming (FBG), you will be the architectural owner of backend systems that safeguard our customers and ensure a trusted, compliant, and frictionless betting experience. You will design and evolve large-scale distributed systems that power fraud detection and responsible gaming capabilities focused on customer identity, account management, and financial transactions across mobile and web platforms. This role blends deep backend technical expertise with architectural leadership. You will define the long-term technical vision for fraud prevention, identity verification, and responsible gaming enforcement — ensuring our systems are secure, reliable, and adaptive to evolving threats and regulations. You’ll collaborate closely with Risk, Compliance, and Product partners to build a platform that balances safety, user trust, and operational efficiency. At FBG, we’re revolutionizing sports betting with a customer-first approach that prioritizes integrity, fairness, and innovation. As a technical leader in the CAT (Customer, Accounts & Transactions) domain, you’ll help shape the foundation of trust and safety for millions of Fanatics customers. Responsibilities Own and evolve the backend architecture that powers fraud detection and responsible gaming features. Design and implement distributed systems in Java and Spring Boot, building scalable services and APIs for real-time risk evaluation, transaction monitoring, and behavioral analysis. Collaborate with Data Science, Risk, and Compliance teams to integrate fraud prevention models, transaction scoring engines, and responsible gaming rulesets into core backend flows. Architect event-driven systems leveraging technologies like Kafka to capture and analyze transactional and behavioral signals in real time. Lead large-scale technical initiatives, such as the modernization of fraud detection services, identity platform evolution, or real-time customer protection pipelines. Establish backend and API best practices, emphasizing security, observability, reliability, and compliance. Mentor and develop engineers, fostering a culture of technical excellence, accountability, and continuous learning. Partner with cross-functional teams—including frontend, mobile, product, and analytics—to ensure seamless and secure end-to-end user experiences. Champion responsible gaming and anti-fraud principles, helping define system patterns that promote fairness and regulatory alignment. Lead architectural reviews, incident postmortems, and design sessions, ensuring consistent improvement and knowledge sharing. Stay ahead of emerging fraud, identity, and responsible gaming technologies, and advocate for pragmatic adoption that strengthens our platform. Be open to occasional travel to Fanatics offices or industry events for planning, collaboration, and team development. Required Qualifications 7+ years of professional software engineering experience, with deep expertise in Java and Spring Boot. Proven ability to design and evolve secure, high-scale, low-latency distributed systems. Strong understanding of authentication, authorization, payment systems, or fraud prevention patterns. Experience designing APIs and backend systems that integrate with risk, compliance, or regulatory services. Skilled at balancing performance, scalability, and compliance in high-traffic systems. Demonstrated success driving technical alignment and architectural strategy across multiple teams. Strong communicator who can clearly articulate complex technical solutions to engineering, product, and leadership audiences. Passion for customer protection, data integrity, and operational excellence. Comfortable operating in a fast-paced, highly regulated environment with evolving priorities. Preferred Qualifications Experience with AWS, Kubernetes, and observability tooling (Datadog, Grafana, CloudWatch). Familiarity with event-driven architectures, message streaming systems (Kafka), and real-time data pipelines. Exposure to machine learning integration for fraud detection or responsible gaming scoring. Experience building or modernizing identity, payments, or compliance platforms. Proven ability to lead cross-functional initiatives focused on trust, security, or user protection. Enthusiasm for developer experience, clean API design, and maintainable, resilient systems. Remote employee may also be eligible for a home office setup stipend. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. Ready to build the future of sports betting? If you possess some of these skills but not all of them, we still encourage you to apply! Please note that visa sponsorship is not available for this position. We are open to fully remote candidates based in the United Kingdom. Remote employee may also be eligible for a home office setup stipend. For information about our benefits, please visit https://bhttps://hub.allmybenefits.co.uk/fanatics-0223/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range £115,200—£178,200 GBP By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Staff Software Engineer - Fraud at Fanatics Betting & Gaming. Skills: Backend architecture, Distributed systems, Fraud detection, Responsible gaming. Own backend architecture. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data analysis, SQL, Python, Data visualization. Analyze large datasets. Develop and maintain reports", "createdAt" : "2026-06-16T00:30:15.964", "lastUpdated" : "2026-06-16T08:17:02.252", "ingestTimestamp" : "2026-06-16T00:30:15.964", "mongoId" : "6a307495f292fd229c007bb4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "SQL", "Python", "R", "Data visualization", "Statistical analysis", "A/B testing", "Data warehousing", "Data modeling", "Problem solving", "Fraud prevention", "Tableau", "Power BI", "Looker" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 558.6177, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306f3ff292fd229cfe6e6c", "title" : "Lead Data Analyst- Card Fraud", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 85000.0, "max" : 120000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Data Analyst in London, UK, adjusted for the FinTech industry and company size." }, "location" : "London, Greater London, England, United Kingdom", "locations" : [ "London", "Greater London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T10:51:26.801", "fingerprint" : "e754362effaf9e9ec24cc5a0cecf044cc28517503480ad080b0332cd6a9c9f9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8592469002", "externalId" : "8592469002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "Greater London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5156177,-0.0919983" } ], "locationText" : "London, Greater London, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SQL, Python", "professionalSkills" : [ "Fraud detection", "Data analysis", "Rule design" ], "hardSkillsList" : [ "Transaction data analysis", "Customer behavior analysis", "Fraud signal identification", "Attack pattern identification", "Rule creation", "Threshold setting", "Performance monitoring" ], "hardSkills" : [ { "name" : "Transaction data analysis", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Fraud signal identification", "level" : "intermediate" }, { "name" : "Attack pattern identification", "level" : "intermediate" }, { "name" : "Rule creation", "level" : "intermediate" }, { "name" : "Threshold setting", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" } ], "coreResponsibilities" : "Write complex SQL queries, Interrogate transaction data, Interrogate customer data, Identify fraud signals, Surface emerging attack patterns, Design fraud detection rules, Build fraud detection rules, Set thresholds based on data, Iterate based on live performance, Own rules end-to-end, Spot the pattern, Build the detection, Monitor the outcome, Work across card data, Work across lending data, Understand customer behavior, Understand fraud risk, Contribute to fraud strategy, Build capabilities for new products", "teamCollaboration" : "Work across card and lending data", "domainKnowledge" : "Card fraud; Fintech; Digital lending; SMB transaction data; Consumer transaction data; CNP fraud; 3DS/SCA; PSD2 compliance; APP fraud; Faster payment fraud", "domainList" : [ "card-fraud", "fintech", "digital-lending", "smb-transaction-data", "consumer-transaction-data", "cnp-fraud", "3ds-sca", "psd2-compliance", "app-fraud", "faster-payment-fraud" ], "domainSpecificKnowledge" : [ "Card fraud", "Fintech", "Digital lending", "SMB transaction data", "Consumer transaction data", "CNP fraud", "3DS/SCA", "PSD2 compliance", "APP fraud", "Faster payment fraud" ], "continuousLearning" : "Annual Learning and Wellbeing Budget", "problemSolvingSkills" : "Work it out yourself", "qualificationsBasic" : "SQL proficiency, 5+ years experience, Data analyst background, Fintech or digital lending experience", "qualificationsPreferred" : "Card fraud experience, Bank or card issuer experience, Fintech experience on issuing side, Familiarity with card fraud systems, Visa fraud platforms experience, CNP fraud experience, 3DS/SCA experience, PSD2 compliance experience, APP fraud experience, Faster payment fraud systems experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83C\uDFE2This is a Hybrid role in our London (EC1Y 8LZ) Offices 3 days per week. What You’ll Be Doing We're looking for a Senior/Lead Card Fraud Data Analyst/ Analytics Manager to join our Fraud team. This is a hands-on, high-ownership role - you'll take direct responsibility for our fraud systems end-to-end, from onboarding fraud through to card fraud, and play a central part in building the capabilities we need as we launch new products. Write complex SQL queries to interrogate transaction and customer data, identify fraud signals, and surface emerging attack patterns. Design and build fraud detection rules from scratch, set thresholds based on data, and iterate based on live performance. Own rules end-to-end. You spot the pattern, you build the detection, you monitor the outcome. Work across card and lending data to understand how our customers behave and where fraud risk sits in our specific product set. Contribute to fraud strategy as the team grows, including input into ML-based detection further down the line. We’re Looking For \uD83D\uDD0E A strong data analyst background in a fintech or digital lending environment. You know what SMB or consumer transaction data looks like and you're comfortable. working with messy, high-volume datasets. SQL you can actually use. CTEs, window functions, the difference between WHERE and HAVING. You'll be tested on this at case study stage. A genuine builder instinct. You don't wait to be told there's a problem. You find it in the data and you fix it. Experience working end-to-end on analytical problems. Not handing logic to a tech team. You own it through to deployment. Comfortable in a small, fast-moving team where the answer isn't always obvious and you have to work it out yourself. Nice to have Direct experience working in card fraud - ideally within a bank, card issuer, or fintech operating on the issuing side. Hands-on familiarity with card fraud systems and the data that comes with them (Visa fraud platforms, CNP fraud, 3DS/SCA, PSD2 compliance) Experience with APP fraud or faster payment fraud systems is a strong bonus. Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Lead Data Analyst- Card Fraud at Capital on Tap. Write complex SQL queries. Interrogate transaction data", "postedDate" : "2026-06-16T01:15:59.711", "createdAt" : "2026-06-16T01:15:59.711", "lastUpdated" : "2026-06-16T10:51:26.801", "ingestTimestamp" : "2026-06-16T01:15:59.711", "mongoId" : "6a306f3ff292fd229cfe6e6c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Transaction data analysis", "Customer behavior analysis", "Fraud signal identification", "Attack pattern identification", "Rule creation", "Threshold setting", "Performance monitoring", "Fraud detection", "Data analysis", "Rule design", "Card fraud", "Fintech", "Digital lending", "SMB transaction data", "Consumer transaction data", "CNP fraud", "3DS/SCA", "PSD2 compliance", "APP fraud", "Faster payment fraud" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 558.4593, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307495f292fd229c007bb3", "title" : "Senior Data Analyst - Fraud Prevention", "company" : "Preply", "industry" : "Data", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Data Analyst in Barcelona, Spain, adjusted for the Education industry and company size." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "timestamp" : "2026-06-16T10:58:18.608", "fingerprint" : "3f0babd9d5603ff021b6cadbd4307a75ea7fc91f4848e361a8f035ff0060d47c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/preply/95232647-0b16-48b0-b0a5-98060c3fca0b/application", "externalId" : "95232647-0b16-48b0-b0a5-98060c3fca0b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Python, R, Tableau, Power BI, AWS, GCP, Azure, Spark, Dbt", "professionalSkills" : [ "Data analysis", "Statistical modeling", "Experimental design", "Data visualization", "Problem-solving" ], "hardSkillsList" : [ "Data manipulation", "Statistical analysis", "Data modeling", "A/B testing", "Experimental design" ], "hardSkills" : [ { "name" : "Data manipulation", "level" : "intermediate" }, { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Experimental design", "level" : "intermediate" } ], "majorSkills" : "Data analysis, SQL, BI tools, Statistical modeling", "majorSkillsList" : [ "Data analysis", "SQL", "BI tools", "Statistical modeling" ], "coreResponsibilities" : "Analyze large datasets, Develop and maintain dashboards, Perform statistical analysis, Design and execute A/B tests, Collaborate with stakeholders, Identify trends and insights, Present findings to stakeholders, Improve data quality", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams", "domainKnowledge" : "Online education market", "domainList" : [ "online-education-market" ], "domainSpecificKnowledge" : [ "Online education market" ], "toolProficiency" : [ "SQL", "Python", "R", "Tableau", "Power BI", "AWS", "GCP", "Azure", "Spark", "Dbt" ], "communicationSkills" : "Present findings; Communicate insights", "documentationSkills" : "Document analysis", "problemSolvingSkills" : "Problem-solving; Analytical skills", "outcomesObjectives" : "Drive product improvements; Optimize user experience; Inform business strategy", "qualificationsBasic" : "5+ years of experience in data analysis, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD, Experience with Python or R for data analysis, Experience with BI tools like Tableau or Power BI, Experience with cloud platforms (AWS, GCP, Azure), Experience with A/B testing and experimental design", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on http://preply.comPreply.com http://Preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data analysis, SQL, BI tools, Statistical modeling. Analyze large datasets. Develop and maintain dashboards", "createdAt" : "2026-06-16T00:30:05.837", "lastUpdated" : "2026-06-16T10:58:18.608", "ingestTimestamp" : "2026-06-16T00:30:05.837", "mongoId" : "6a307495f292fd229c007bb3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Data manipulation", "Statistical analysis", "Data modeling", "A/B testing", "Experimental design", "Data analysis", "SQL", "BI tools", "Statistical modeling", "Data visualization", "Problem-solving", "Online education market", "Python", "R", "Tableau", "Power BI", "AWS", "GCP", "Azure", "Spark", "Dbt" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 557.80725, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306562f292fd229cfa772c", "title" : "Senior Data Analyst - Fraud Prevention", "company" : "Preply", "industry" : "Data", "salary" : { "min" : 1000000.0, "max" : 1600000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Data Analyst in Kyiv, Ukraine, adjusted for the Education industry and company size." }, "location" : "Kyiv", "locations" : [ "Kyiv" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T12:06:41.710", "fingerprint" : "23abd6f19dfa5ae2b291e3f3b3136b531028acaa84ac239b2f17b35d606d4863", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Preply/ca301c28-639b-4662-888e-b7f70f3feeec/application", "externalId" : "ca301c28-639b-4662-888e-b7f70f3feeec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kyiv", "country" : "Ukraine", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.4500336,30.5241361" } ], "locationText" : "Kyiv, Ukraine", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Python, R, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Dbt, Fivetran, Airflow, AWS, GCP, Azure, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "SQL optimization", "Statistical modeling", "Machine learning implementation", "Data visualization", "ETL processes", "Data warehousing", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "SQL optimization", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Machine learning implementation", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Analysis, SQL, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Analysis", "SQL", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data models, Build and optimize ETL pipelines, Design and implement BI dashboards, Perform complex data analysis, Develop and deploy machine learning models, Conduct statistical analysis and A/B testing, Collaborate with stakeholders to understand data needs, Ensure data quality and integrity, Automate reporting processes, Present findings to technical and non-technical audiences", "teamCollaboration" : "Cross-functional teams; Product managers; Engineering teams; Business stakeholders", "domainKnowledge" : "Fraud prevention; Online education market", "domainList" : [ "fraud-prevention", "online-education-market" ], "domainSpecificKnowledge" : [ "Fraud prevention", "Online education market" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Dbt", "Fivetran", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow" ], "communicationSkills" : "Present findings; Technical documentation", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Improve fraud detection accuracy; Reduce fraudulent transactions; Enhance user experience; Provide actionable insights", "qualificationsBasic" : "5+ years of experience in data analysis, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD, Experience with Python or R, Experience with BI tools, Experience with cloud platforms", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic, and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com/, Learning & Development budget, and time off for your self-development; - A competitive financial package with equity, leave allowance, and health insurance; - Access to free mental health support platforms; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!) #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data Analysis, SQL, Machine Learning, Business Intelligence. Develop and maintain data models. Build and optimize ETL pipelines", "createdAt" : "2026-06-16T00:31:45.531", "lastUpdated" : "2026-06-16T12:06:41.710", "ingestTimestamp" : "2026-06-16T00:31:45.531", "mongoId" : "6a306562f292fd229cfa772c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "SQL optimization", "Statistical modeling", "Machine learning implementation", "Data visualization", "ETL processes", "Data warehousing", "A/B testing", "Causal inference", "Data Analysis", "SQL", "Machine Learning", "Business Intelligence", "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis", "Fraud prevention", "Online education market", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Dbt", "Fivetran", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 557.4355, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5ea374d8ee00a08e5890", "title" : "Member Experience Center Technology and Analytics Manager", "company" : "Credit Union of Colorado", "salary" : { "min" : 101200.0, "max" : 126500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Denver Central Park HQ", "locations" : [ "Denver Central Park HQ" ], "timestamp" : "2026-06-15T01:37:31.074", "fingerprint" : "ce59b69e85bb3b758343c6925e9caea5cfd92543b71344d704a62665bc275870", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/creditunionofcolorado/jobs/5255557008", "externalId" : "5255557008", "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "experienceLevel" : "Manager", "technicalSkills" : "AI, Predictive analytics", "professionalSkills" : [ "Contact center operations", "Data optimization", "Change management", "Risk mitigation", "Vendor management", "Cross-functional collaboration", "Forecasting", "Reporting", "Succession planning" ], "hardSkillsList" : [ "Data visualization", "Performance coaching" ], "softSkillsList" : [ "Leadership", "Mentorship", "Presentation skills" ], "hardSkills" : [ { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Performance coaching", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" }, { "name" : "Presentation skills" } ], "majorSkills" : "Technology roadmap, Contact center technology, Data analytics", "majorSkillsList" : [ "Technology roadmap", "Contact center technology", "Data analytics" ], "coreResponsibilities" : "Champion MXC technology, systems, data, Deliver future focused roadmaps, Implement AI-driven solutions, Explore emerging technologies, Introduce new MXC technology functionality, Lead change management initiatives, Use MXC data to tell story, Execute strategic MXC technology roadmap, Develop predictive analytics strategies, Manage technology risk, security, compliance, Lead MXC technology team, Manage vendor relationships, Empower employees with real-time data, Foster cross-functional collaboration, Provide guidance on contact center design, Stay current on industry best practices, Recommend changes to policies, processes, systems, Direct staff monitoring and reporting, Provide guidance, mentorship, coaching, Establish and track KPIs, Lead department initiatives, Participate in organizational projects, Use DEI lens, Build interpersonal relationships, Participate in community activities, Perform additional duties", "teamCollaboration" : "Cross-functional collaboration; Collaboration with IT; Collaboration with Strategic Operations; Collaboration with Digital Services; Collaboration with Data and Analytics; Interpersonal relationships with peers; Relationships with external vendors", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Contact Center solutions; Credit Union products; Legal and regulatory requirements", "domainList" : [ "contact-center-solutions", "credit-union-products", "legal-and-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Contact Center solutions", "Credit Union products", "Legal and regulatory requirements" ], "toolProficiency" : [ "Tableau", "Excel", "Zendesk", "Five9" ], "communicationSkills" : "Effective presentation skills", "continuousLearning" : "Professional development opportunities; Webinars; Conferences", "innovationCreativity" : "Identify innovative solutions; Future-focused advancements", "problemSolvingSkills" : "Creative problem-solving", "specialRequirements" : "Lift/move up to 10 pounds, Position self under desks, Travel to CU locations", "outcomesObjectives" : "Deliver best-in-class contact center experiences; Drive efficiencies; Elevate member and employee experiences; Meet/exceed service expectations; Enhance proactive decision-making; Maximize vendor ROI; Meet department metrics/SLAs; Ensure measurable impact", "qualificationsBasic" : "Bachelor's degree or equivalent experience, 1 year IVA/IVR design experience, 3 years contact center platforms experience, 5 years leadership experience, Telecom/telephony projects experience", "qualificationsPreferred" : "3 years contact center leadership experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Pay Range: $101,200 - $126,500 Remote Eligible: Hybrid We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position The MXC Technology and Analytics Manager is responsible for ensuring the Member Experience Center's (MXC) success, leading the technology roadmap by identifying, designing, and implementing innovative solutions that consistently deliver best-in-class contact center experiences. This position will craft and execute a forward-thinking technology roadmap that aligns with the organization's strategic priorities, driving efficiencies, and fostering data-driven insights. This role also entails overseeing key vendor relationships, managing cross-functional collaboration, and developing a high performing team focused on technology, process improvement, and data optimization. This manager will excel in change management, risk mitigation, and be proactive in identifying trends that can transform MXC’s capabilities and elevate the member and employee experiences as the owner of effective contact center technology for the MXC and Credit Union of Colorado’s internal departments. Essential Duties and Responsibilities Champions and drives the MXC technology, systems, and data efforts with a primary focus on delivering an exceptional member and employee experience. Delivers future focused roadmaps and strategic conversations that result in well-received and valued changes for members, employees, and the organization. Identifies and implements AI-driven solutions to optimize operational processes and automation, driving increased efficiency and effectiveness. Continuously explores emerging technologies and trends in contact center solutions, identifying opportunities for future-focused advancements that enhance member employee experiences. Proactively introduces and oversees new functionality related to MXC technology to meet/exceed member and employee service expectations. Leads change management initiatives within the MXC, ensuring smooth adoption of new technologies and processes by communicating benefits, providing training, and addressing questions. Uses MXC data to tell a story or support a change related to the business. Executes a strategic approach regarding the MXC technology roadmap that aligns with the future of the organization. Develops predictive analytics strategies to identify trends, potential pain point, and opportunities, enhancing proactive decision-making. Manages the risk, security, regulations, and compliance requirements related to technology and data within the MXC and across the organization. Leads a MXC technology team responsible for daily system administration, technology improvements, processes, analytics, forecasting, and reporting for the department. Manages the vendor relationships and product ownership related to MXC technology and systems maximizing the ROI. Empowers supervisors and frontline employees with real-time data to meet department metrics/SLAs while evaluating future opportunities for enhancements. Foster cross-functional collaboration with IT, Strategic Operations, Digital Services, and Data and Analytics consistently. Provides guidance and recommendations to the MXC Director to ensure current and future oriented contact center design principles are implemented. Stays current regarding contact center industry best practices and future trends related to data and technology by participating in professional development opportunities such as webinars or conferences. Makes recommendations to change policies, processes, or systems based on operational team and business metrics. Directs staff, including the MXC Operations Analyst, in the monitoring and reporting related to contact center operations to ensure internal quality service. Provides timely guidance, mentorship, and performance coaching to direct reports, fostering their professional growth, enhancing skill sets, and ensuring they consistently meet or exceed performance targets in alignment with succession planning. Establishes and tracks key performance indicators (KPIs) for technology driven initiatives, ensuring measurable impact on member satisfaction, operational efficiency, and team/organizational performance. Demonstrates effective presentation skills. Leads department initiatives and participates in organizational projects as a subject matter expert. Uses a DEI lens as part of the work efforts that impact technology, analytics, and data for the department. Builds and maintains strong interpersonal relationships with peers in the organization to ensure effective communication standards are established and service expectations are met. Participates in community and volunteer activities including involvement in CAP. Other duties as requested or assigned.  Performs additional duties and responsibilities as assigned. Requirements EDUCATION AND EXPERIENCE Requires a Bachelor’s degree in Technology, Computer Science, Business, or a related field, or an equivalent combination of education and experience.1 year of experience with IVA/IVR design, deployment, and reporting. 3 years of experience working with contact center platforms with multiple channels. 5 years of experience in a leadership position (Preferred 3 years of experience working in a contact center leadership position). Participation on telecom/telephony projects or work efforts professionally. Proficiency with data visualization tools and related analysis (Tableau, Excel). OTHER SKILLS AND ABILITIES Knowledge of Contact Center operations and procedures. Use of AI and the understanding of future opportunities related to AI. Experience with Zendesk in relation to contact center operations. Knowledge of Credit Union products and services. Solid understanding of related legal and regulatory requirements. Demonstrated effective management and leadership skills to select, motivate, develop and supervise assigned personnel. Creative problem-solving skills. Must be courteous, professional and tactful, able to converse with members in a business environment. Ability to work independently or as a member of a highly productive management team. Attentive to detail and accuracy. Ability to build and maintain productive relationships within the MXC; across the organization; and with external vendors. DIRECT REPORTS Supervisor(s) of Member Advocates and Specialists; MXC Operations Analyst; MXC Systems Analyst; Product owner for Five9 PHYSICAL DEMANDS While performing the duties of this job, the employee is typically required to remain stationary for long periods and is occasionally required to lift/move or transport up to 10 pounds. Employee will need to occasionally move about inside an office to access files, mail, office machinery, etc. and constantly operates a computer and other office equipment, such as a phone, copier/printer, etc. Will need to position self to maintain computers, including under desks and in the server closet. Employee will frequently communicate with members and co-workers and must be able to exchange accurate information in these situations. Employee will travel to visit CU location as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core Competencies Every position at Credit Union of Colorado is grounded in our organizational Core Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Core Values and Core Competencies on Atlas. Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.", "summaryDescription" : "Member Experience Center Technology and Analytics Manager at Credit Union of Colorado. Skills: Technology roadmap, Contact center technology, Data analytics. Champion MXC technology, systems, data. Deliver future focused roadmaps", "postedDate" : "2026-06-12T22:15:29.257", "createdAt" : "2026-06-12T22:15:29.257", "lastUpdated" : "2026-06-15T01:37:31.074", "ingestTimestamp" : "2026-06-12T22:15:29.257", "mongoId" : "6a2c5ea374d8ee00a08e5890", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 101200, "salaryAnnualMax" : 126500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data visualization", "Performance coaching", "Leadership", "Mentorship", "Presentation skills", "Technology roadmap", "Contact center technology", "Data analytics", "Contact center operations", "Data optimization", "Change management", "Risk mitigation", "Vendor management", "Cross-functional collaboration", "Forecasting", "Reporting", "Succession planning", "Roadmap planning", "Contact Center solutions", "Credit Union products", "Legal and regulatory requirements", "Tableau", "Excel", "Zendesk", "Five9" ], "skillCount" : 25, "jobCategory" : "other", "jobSubcategory" : "member-experience-center", "dataQualityScore" : 0.8888889, "_score" : 556.1478, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306562f292fd229cfa772a", "title" : "Senior Data Analyst - Fraud Prevention", "company" : "Preply", "industry" : "Data", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Data Analyst in Barcelona, Spain, adjusted for the education industry and company size." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T13:36:41.584", "fingerprint" : "302851be6ec9df3b9734ae766392572f37b39fe1f81d046f11222ec8c28847b5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Preply/95232647-0b16-48b0-b0a5-98060c3fca0b/application", "externalId" : "95232647-0b16-48b0-b0a5-98060c3fca0b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Python, R, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Dbt, Fivetran, Airflow, AWS, GCP, Azure, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "SQL optimization", "Statistical modeling", "Machine learning implementation", "Data visualization", "ETL processes", "Data warehousing", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "SQL optimization", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Machine learning implementation", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Analysis, Machine Learning, Business Intelligence, Data Engineering", "majorSkillsList" : [ "Data Analysis", "Machine Learning", "Business Intelligence", "Data Engineering" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and deploy machine learning models, Create and manage BI dashboards, Perform complex data analysis, Collaborate with stakeholders, Ensure data quality and integrity, Optimize data infrastructure, Stay updated on industry trends", "teamCollaboration" : "Cross-functional teams; Product managers; Engineering teams; Business stakeholders", "domainKnowledge" : "Fraud prevention; Online education market", "domainList" : [ "fraud-prevention", "online-education-market" ], "domainSpecificKnowledge" : [ "Fraud prevention", "Online education market" ], "toolProficiency" : [ "SQL", "Python", "R", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Dbt", "Fivetran", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow" ], "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "qualificationsBasic" : "5+ years of experience in data analysis, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD, Experience with Python or R, Experience with BI tools, Experience with cloud platforms", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on http://preply.comPreply.com http://Preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data Analysis, Machine Learning, Business Intelligence, Data Engineering. Develop and maintain data pipelines. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. 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At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM: At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our product, each with its own analytical and tracking challenges. The complexity of our subscription model, along with the unique dynamics of tutor-learner interactions, offers an exciting opportunity for those looking to make a real impact. As Senior Data Analyst – Fraud Prevention, you will be the analytical bridge between Product, Fraud Operations, and the Applied AI team. You will be the expert who turns model outputs and raw signals into actionable intelligence: rules, alerts, forecasts, and metrics that keep Preply’s marketplace safe and trustworthy. Our Data Team https://www.linkedin.com/posts/preply_data-team-uncovered-activity-7232342101730971652-3ate/?utm_source=share&utm_medium=member_desktop is dedicated to empowering top-quality decision-making. Do you want to know how? Visit our Tech Radar https://tech-radar.preply.com/ to learn about the technologies we use at Preply! WHAT YOU’LL BE DOING - Work with outputs from ML models to maintain and improve fraud prevention decision, balancing detection coverage against false positive rates - Own the fraud rule lifecycle - designing, testing, and maintaining prevention rules, with a clear view of coverage, false positive trade-offs, and when to retire what's no longer working - Partner with Fraud Operations to understand emerging abuse patterns and translate operational observations into analytical improvements. - Design and maintain alerting systems that identify threats early, giving the team time to respond before incidents escalate. - Forecast fraud losses and chargeback volumes, giving Finance and Risk leadership earlier visibility into projected exposure. - Define and own the north star metrics and KPIs for fraud prevention, ensuring reporting is clear, owned, and actionable at the executive level. - Act as the data bridge between Product and the Applied AI team - providing performance feedback that informs model updates and roadmap prioritisation. - Support the evaluation of third-party fraud prevention providers, bringing data-driven criteria to vendor assessments. - Collaborate with Data and Analytics Engineering to ensure fraud-related data is tracked, governed, and handled in line with PII requirements. WHAT YOU NEED TO SUCCEED - 4+ years of experience in fraud analytics, risk analysis, or a closely related payments/trust & safety domain. - Strong SQL and Python proficiency being comfortable writing analytical queries across large transactional datasets, building monitoring logic, and applying statistical techniques to fraud and risk problems - Experience designing and maintaining dashboards or alerting systems with clear signal-to-noise discipline. - Strong analytical communication: able to turn ambiguous fraud signals into crisp, actionable narratives for operational and executive audiences. - Experience collaborating with cross-functional teams including Operations, Engineering, and Product. - Ability to leverage AI tools and agents as a force multiplier for analysis, while maintaining the critical thinking to interrogate outputs, spot gaps, and own the conclusions - Experience mentoring junior and mid-level analysts helping them grow their technical skills, develop analytical judgement, and raise the quality of the team's output NICE TO HAVE - Prior experience working in a marketplace or two-sided platform. - Experience with payment processing concepts - chargebacks, dispute flows, authorisation rates, PSP dynamics. - Exposure to compliance or regulatory frameworks (PSD2/3, AML, KYC). WHY YOU’LL LOVE IT AT PREPLY - An open, collaborative, dynamic, and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com/, Learning & Development budget, and time off for your self-development; - A competitive financial package with equity, leave allowance, and health insurance; - Access to free mental health support platforms; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!) #LI-AG1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Senior Data Analyst - Fraud Prevention at Preply. Skills: Data Analysis, Machine Learning, Business Intelligence, Data Engineering. Develop and maintain data pipelines. 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Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. POSITION SUMMARY: We are looking for a highly driven, intellectually curious Senior Product Manager to lead Trulioo's KYC Fraud & Risk product line. This is a high-visibility individual contributor (IC) role at the centre of one of the digital economy's most critical unsolved problems: consumer identity fraud and risk. You will own the end-to-end product lifecycle for KYC fraud and risk solutions — from strategy and roadmap definition through discovery, build, launch, and iteration. You will work at the intersection of identity verification, machine learning, compliance, and financial services, directly shaping how global enterprises onboard customers, detect synthetic identities, and prevent fraud at scale. This role sits at a pivotal moment for Trulioo: we are investing aggressively in unified identity, fraud and intelligence — and the KYC Fraud & Risk team is central to that vision. This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office). WHAT YOU'LL BE DOING: PRODUCT STRATEGY & ROADMAP - Own and continuously evolve the multi-quarter product roadmap for KYC fraud and risk solutions, balancing customer urgency, business value, and technical feasibility. - Define product vision aligned with Trulioo's broader platform strategy, contributing to internal roadmap communications and external partner/customer conversations. - Conduct rigorous market evaluations and competitive analyses to recommend build, partner, or buy decisions with clear rationale. - Identify and seize whitespace opportunities in consumer identity fraud, KYC compliance, and risk decisioning — bringing forward new product bets that could materially expand Trulioo's addressable market. DISCOVERY & CUSTOMER INSIGHT - Serve as the primary voice of the customer, regularly conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated industries. - Collect and synthesize qualitative and quantitative feedback to surface unmet needs, validate hypotheses, and inform prioritization decisions. - Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands. - Monitor product performance metrics, client feedback loops, and support escalations to drive continuous improvement post-launch. CROSS-FUNCTIONAL EXECUTION - Lead cross-functional squads — Engineering, Data Science, Design, Legal, and Compliance — to deliver fraud and risk capabilities within expected timelines using agile methodologies. - Partner closely with ML and Data Science teams to identify predictive signals, validate model performance, define feedback loops, and deliver explainable risk scores that drive adoption. - Decompose complex product problems into incremental delivery milestones, managing trade-offs transparently with stakeholders. - Communicate product vision, roadmap updates, and strategic changes clearly to diverse audiences, including executive leadership and external clients. WHAT YOU'LL BRING: - 8+ years of product management experience, with a significant portion focused on KYC, identity verification, fraud detection, or risk decisioning in FinTech, RegTech, Payments, or Financial Services. - Deep domain expertise in KYC fraud — including synthetic identity fraud, document fraud, account takeover, and consumer onboarding risk — with a clear understanding of how these differ from KYB risk and compliance workflows. - Hands-on experience working with ML and Data Science teams: defining model requirements, interpreting model outputs, managing feedback loops, and translating model insights into product features. - Proven track record of owning a product roadmap end-to-end, shipping impactful products in agile environments, and influencing without authority across cross-functional teams. - Strong analytical and problem-solving skills; ability to structure ambiguous problems, make defensible recommendations, and break them into deliverable increments. - Excellent oral and written communication skills, with the ability to distill complex technical or regulatory topics into crisp narratives for diverse audiences. - Experience working with third-party data providers such as credit bureaus, identity data networks, or risk data vendors. - Bachelor's degree in a STEM, Business, or related field — or equivalent practical experience. IT’S A BONUS IF YOU HAVE… - Experience with AML/BSA compliance frameworks, adverse media screening, PEPs/sanctions data, or regulatory reporting. - Familiarity with AI/ML Ops practices, LLMs, or agentic AI systems applied to fraud detection or identity workflows. - Prior experience integrating fraud APIs, risk orchestration platforms, or decisioning engines (e.g., case management, rules engines). - Exposure to global identity data ecosystems across multiple regions (North America, Europe, APAC) and their regulatory nuances. - An active network within the identity verification or fraud prevention industry. HOW YOU THRIVE AT TRULIOO: At Trulioo, we look for people who embody the following ways of working: - Customer Obsessed — You start with the customer problem and work backwards. You speak directly with clients, not just through proxies. - High Agency — You drive results in ambiguous circumstances. You identify the right questions, find the right people, and independently move projects forward. - Data-Informed — You review data methodically, question assumptions, and back recommendations with evidence — while knowing when intuition is the right call. - Collaborative — You impress and inspire across cross-functional teams; you don't win alone. You make others around you better. - Bias for Learning — You bring a curious mindset and eagerness to experiment, especially at the frontier of AI-driven identity and fraud detection. Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn https://ca.linkedin.com/company/trulioo, or learn more about us at www.trulioo.com http://www.trulioo.com If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy https://www.trulioo.com/website-privacy-policy in the section “When you apply for a job”.", "summaryDescription" : "Senior Product Manager (KYC - Fraud & Risk) at Trulioo. Skills: Product management, Fraud and risk, Identity verification. Own product roadmap. Define product vision", "createdAt" : "2026-06-13T22:17:54.784", "lastUpdated" : "2026-06-15T08:17:54.618", "ingestTimestamp" : "2026-06-13T22:17:54.784", "mongoId" : "6a2c9ff474d8ee00a09a0eae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Consumer identity fraud", "KYC compliance", "Risk decisioning", "Product management", "Fraud and risk", "Identity verification", "Product strategy", "Roadmap definition", "Market evaluation", "Competitive analysis", "Customer insight", "Hypothesis validation", "Prioritization decisions", "Roadmap planning", "Digital identity verification", "Machine learning", "Financial services", "Regulated industries", "Synthetic identities" ], "skillCount" : 19, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 553.8629, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305119f292fd229cefa32c", "title" : "Senior Director, Program Management", "industry" : "Project Management", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director, Program Management in the US Biotech industry, adjusted for director-level seniority and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T15:09:35.554", "fingerprint" : "184a37c4859abb400f4353bcdb1a6fdba5f64d5423ff8a81969349751b01d1b1", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/e42db2ef-13f7-4712-9e29-3927ff8a87bb/apply", "externalId" : "e42db2ef-13f7-4712-9e29-3927ff8a87bb", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceLevel" : "Director", "professionalSkills" : [ "Program planning", "Program execution", "Governance processes", "Risk management", "Budgeting", "Forecasting", "Resource allocation" ], "hardSkillsList" : [ "Drug development processes", "Regulatory pathways", "NDA/MAA submission", "Critical path analysis" ], "softSkillsList" : [ "Leadership", "Influencing", "Facilitation", "Decision management", "Organizational", "Analytical", "Agility", "Adaptability", "Execution focus" ], "hardSkills" : [ { "name" : "Drug development processes", "level" : "intermediate" }, { "name" : "Regulatory pathways", "level" : "intermediate" }, { "name" : "NDA/MAA submission", "level" : "intermediate" }, { "name" : "Critical path analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Influencing" }, { "name" : "Facilitation" }, { "name" : "Decision management" }, { "name" : "Organizational" }, { "name" : "Analytical" }, { "name" : "Agility" }, { "name" : "Adaptability" }, { "name" : "Execution focus" } ], "majorSkills" : "Program Management, Cross-functional leadership, Risk Management", "majorSkillsList" : [ "Program Management", "Cross-functional leadership", "Risk Management" ], "coreResponsibilities" : "Lead cross-functional program planning, Lead program execution, Facilitate program strategy meetings, Lead governance meetings, Develop integrated program plans, Maintain integrated program plans, Optimize integrated program plans, Drive governance processes, Identify decision forums, Equip leadership with materials, Partner with external partners, Ensure alignment with partners, Ensure communication with partners, Ensure governance with partners, Oversee program risk management, Identify program issues, Implement mitigation strategies, Partner on program budgeting, Partner on program forecasting, Partner on resource allocation, Promote cross-functional alignment, Promote transparency, Promote accountability, Contribute to continuous improvement", "teamCollaboration" : "Cross-functional teams; External partners; Global stakeholders", "projectManagementSkills" : [ "Program planning", "Program execution", "Integrated program plans", "Risk mitigation", "Budgeting", "Forecasting", "Resource allocation" ], "domainKnowledge" : "Drug development; Regulatory pathways; NDA/MAA submission; Late-stage development; Global drug development; Alliance management", "domainList" : [ "drug-development", "regulatory-pathways", "nda-maa-submission", "late-stage-development", "global-drug-development", "alliance-management" ], "domainSpecificKnowledge" : [ "Drug development", "Regulatory pathways", "NDA/MAA submission", "Late-stage development", "Global drug development", "Alliance management" ], "toolProficiency" : [ "Smartsheet", "Excel", "PowerPoint" ], "communicationSkills" : "Decision framing; Documentation; Communication", "documentationSkills" : "Documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Risk mitigation; Decision making", "outcomesObjectives" : "Successful delivery of development objectives; Successful delivery of commercialization objectives", "qualificationsBasic" : "12+ years pharmaceutical/biotech development, 5+ years leading complex programs, Experience in matrixed environment, Understanding of drug development processes, Experience managing integrated plans, Experience managing timelines, Experience managing budgets, Experience with critical path analysis, Experience working in alliance environments, Leadership skills, Influencing skills, Facilitation skills, Decision-management skills, Organizational skills, Analytical skills, Ability to manage competing priorities, Ability to operate with agility, Ability to operate with adaptability, Ability to operate with execution focus", "qualificationsPreferred" : "Master's degree, Equivalent relevant experience, Significant exposure to late-stage programs, Significant exposure to global drug development programs, Collaboration with Asia-based partners", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Lead cross-functional program planning and execution across clinical, regulatory, commercial, access, manufacturing, medical, and nonclinical functions throughout the full product lifecycle. Facilitate and lead program strategy and governance meetings, including agenda setting, decision framing, documentation, and accountability tracking. Develop, maintain, and continuously optimize integrated program plans, including timelines, budgets, critical paths, interdependencies, and risk mitigation strategies. Drive governance processes by identifying appropriate decision forums and ensuring leadership is equipped with decision-ready materials. Partner with Program Leadership and Alliance Management to ensure alignment, communication, and effective governance with external partners, including international collaborators. Oversee program risk management, proactively identifying issues and implementing mitigation strategies to protect timelines and milestones. Partner with Finance on program budgeting, forecasting, and resource allocation to ensure financial alignment and executive approval processes. Promote strong cross-functional alignment, transparency, and accountability to ensure successful delivery of development and commercialization objectives. Contribute to continuous improvement initiatives within program management processes and organizational operating models. Requirements: Bachelor’s degree in Life Sciences or a related field; Master’s degree preferred or equivalent relevant experience. 12+ years of experience in pharmaceutical or biotech development, including significant exposure to late-stage or global drug development programs. 5+ years of experience leading complex, cross-functional program or project management in a matrixed environment. Strong understanding of drug development processes, including regulatory pathways (NDA/MAA) and submission support activities. Proven experience managing integrated development plans, timelines, budgets, and critical path analysis in complex programs. Experience working in alliance or partnership-based environments, preferably including collaboration with Asia-based partners. Strong leadership and influencing skills with the ability to drive alignment across diverse, global stakeholders. Excellent facilitation, communication, and decision-management skills in cross-functional settings. Strong organizational and analytical skills with the ability to manage competing priorities in a fast-moving environment. Proficiency with project management tools and standard productivity software (e.g., Excel, PowerPoint, Smartsheet). Ability to operate with agility, adaptability, and strong execution focus in complex organizational structures. Benefits: Competitive executive compensation package including base salary, annual incentive bonus, and long-term equity awards. Comprehensive healthcare coverage including medical, dental, and vision insurance for employees and eligible dependents. Retirement savings plan with employer matching contributions. Generous paid time off and flexible work-life balance offerings. Life, disability, and financial protection benefits. Employee wellness programs and support resources. Opportunity to lead high-impact global development programs in rare disease therapeutics. Strong professional development environment within a mission-driven organization. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Director, Program Management. Skills: Program Management, Cross-functional leadership, Risk Management. Lead cross-functional program planning. 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