{ "count" : 29370, "data" : [ { "id" : "6a2c5f3f74d8ee00a08ea527", "title" : "Incident & Change Champion", "company" : "Nscale", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Incident & Change Champion in the US Technology industry, adjusted for company size and onsite work mode." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-14T22:37:59.663", "fingerprint" : "ceff10fe2ea1d0d6c3bd273b1198b6fe8ad5c22a465c1bd8b2bd7bbf593e7ff1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4863978101", "externalId" : "4863978101", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "technicalSkills" : "Jira Service Management, ServiceNow", "professionalSkills" : [ "Process management", "Service management", "Incident management", "Change management", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Process design", "Tooling configuration", "Culture change", "Impact analysis", "Trend analysis", "Runbooks", "Process revisions", "SRE concepts", "SLOs", "Error budgets", "Blameless postmortems", "Runbook discipline" ], "hardSkillsList" : [ "Incident command", "Change risk classification", "Emergency change path", "Change freeze policy", "Postmortem template", "RCA SLA/SLO", "Severity declaration", "Role separation", "SLA/SLO tables", "Customer communication", "War-room scaling", "Tabletop exercises", "Game days", "Process metrics", "Trend analysis", "Root cause analysis" ], "softSkillsList" : [ "Ownership", "Accountability", "Excellence", "Urgency", "Trust", "Openness", "Transparency", "Inspiration", "Discipline" ], "hardSkills" : [ { "name" : "Incident command", "level" : "intermediate" }, { "name" : "Change risk classification", "level" : "intermediate" }, { "name" : "Emergency change path", "level" : "intermediate" }, { "name" : "Change freeze policy", "level" : "intermediate" }, { "name" : "Postmortem template", "level" : "intermediate" }, { "name" : "RCA SLA/SLO", "level" : "intermediate" }, { "name" : "Severity declaration", "level" : "intermediate" }, { "name" : "Role separation", "level" : "intermediate" }, { "name" : "SLA/SLO tables", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "War-room scaling", "level" : "intermediate" }, { "name" : "Tabletop exercises", "level" : "intermediate" }, { "name" : "Game days", "level" : "intermediate" }, { "name" : "Process metrics", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Accountability" }, { "name" : "Excellence" }, { "name" : "Urgency" }, { "name" : "Trust" }, { "name" : "Openness" }, { "name" : "Transparency" }, { "name" : "Inspiration" }, { "name" : "Discipline" } ], "majorSkills" : "Incident Management, Change Management, Process Ownership, ITSM Tooling", "majorSkillsList" : [ "Incident Management", "Change Management", "Process Ownership", "ITSM Tooling" ], "coreResponsibilities" : "Own Incident Management processes, Own Change Management processes, Develop process documents to v1.0, Close known process gaps, Implement processes in tooling, Configure Jira Service Management workflows, Define required fields, Define ticket hygiene standards, Define escalation routing, Define automation, Define integrations, Ensure service catalogue accuracy, Run operational rhythm, Act as Incident Commander, Act as Major Incident Manager, Chair Change Advisory Board, Facilitate postmortems, Drive postmortem action items to closure, Manage change calendar, Manage freeze windows, Coordinate communications during incidents, Train Incident Commanders, Certify Incident Commanders, Run tabletop exercises, Run game days, Onboard engineers to processes, Champion blameless postmortem culture, Champion mitigate-first response, Champion disciplined change practice, Define program metrics, Publish monthly program report, Identify systemic issues, Feed issues into runbooks, Feed issues into training, Feed issues into process revisions", "teamCollaboration" : "Cross-functional teams; SRE teams; Adjacent engineering teams; Senior stakeholders; Engineers; Customers", "projectManagementSkills" : [ "Process design", "Tooling configuration", "Culture change" ], "domainKnowledge" : "AI infrastructure; HPC environments; Regulated workloads; Sovereign customer workloads; Cloud-native architecture", "domainList" : [ "ai-infrastructure", "hpc-environments", "regulated-workloads", "sovereign-customer-workloads", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "AI infrastructure", "HPC environments", "Regulated workloads", "Sovereign customer workloads", "Cloud-native architecture" ], "toolProficiency" : [ "Jira Service Management", "ServiceNow" ], "communicationSkills" : "Executive incident reports; Customer notifications; Executive escalation; Regulatory notification", "documentationSkills" : "Process documents; Postmortems; Training material; Runbooks", "innovationCreativity" : "Relentless innovation", "problemSolvingSkills" : "Root cause analysis; Trend analysis", "outcomesObjectives" : "Close process gaps; Drive action items to closure; Publish monthly program report", "qualificationsBasic" : "5+ years ITSM/Service Management, Incident Management ownership, Change Management ownership, Facilitate major incidents end-to-end, Incident Commander experience, Major Incident Manager experience, 24/7 production environment experience, Run Change Advisory Board, Configure Jira Service Management, Configure ServiceNow, Configure ITSM tooling, Process documents writing, Postmortems writing, Executive incident reports writing, Training material writing, Hold room under pressure, Senior stakeholders comfort, Engineers comfort, Customers comfort", "qualificationsPreferred" : "Cloud experience, Hyperscaler experience, AI infrastructure experience, HPC environments experience, SRE concepts familiarity, SLOs familiarity, Error budgets familiarity, Blameless postmortems familiarity, Runbook discipline familiarity, Design tabletop exercises, Run tabletop exercises, Design game days, Run game days, Operate processes for regulated workloads, Operate processes for sovereign customer workloads, Jira automation familiarity, JSM portals familiarity, Jira integration ecosystem familiarity, Work across time zones, Work across cultures", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : ". About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. Role Summary Nscale's Incident Management and Change Management processes lack a single owner driving them as operational discipline. As the company onboards large scale workloads, we need a dedicated process champion sitting inside Support — the team that owns both functions — to own the processes, implement them in tooling, train the organization, advocate across teams, run the daily operational rhythm, and report on program health to leadership. This is a hands-on, operational role. You will be the person in the bridge when MI\\SEV-1s fire, the chair of the Change Advisory Board, the author of postmortem templates, the trainer of new Incident Commanders, and the analyst presenting monthly process metrics to the SLT. The work spans process design, tooling configuration and culture change. What You Will Own Own the processes. Take the in-flight Incident Management and Change Management process documents to a v1.0 state. Close the gaps that are already known: severity declaration authority, IC/scribe/comms-lead role separation, SLA\\SLO tables for ack and resolution, customer communication ladder, war-room scaling beyond -red/-blue, change risk classification, emergency change path, change freeze policy, postmortem template, RCA SLA\\SLO. Implement in tooling. Drive the Jira Service Management implementation for incident and change workflows as part of the active Servicely-to-Jira migration. Define required fields, ticket hygiene standards, escalation routing, automation, and integrations. Ensure the service catalogue is accurate, current, and properly referenced by both incident and change tickets so impact analysis is reliable. Run the operational rhythm. Act as Incident Commander or Major Incident Manager for SEV-1 and complex SEV-2 events. Chair the Change Advisory Board on a defined cadence. Facilitate postmortems and drive action items to closure with measurable SLAs. Manage the change calendar including freeze windows around customer-critical periods. Coordinate communications during incidents — internal updates, customer notifications, executive escalation, regulatory notification where sovereign workloads require it. Train and advocate. Build and certify a pool of Incident Commanders across Support, SRE, and adjacent engineering teams. Run tabletop exercises and game days on a quarterly cadence (immediate priority: three tabletops in May, June, and July leading into first production customer go-live). Onboard engineers to both processes as they join. Be the visible champion for blameless postmortem culture, mitigate-first response, and disciplined change practice. Report on health program. Define the metrics that matter — mean time to acknowledge, mean time to mitigate, mean time to resolve, postmortem closure rate, recurrence rate, change success rate, change-caused incident rate, action-item ageing — and publish a monthly program report to the SLT. Identify systemic issues from trend analysis and feed them back into runbooks, training, and process revisions. Required Experience 5+ years in ITSM / Service Management roles with direct ownership of Incident Management and Change Management processes Hands-on experience facilitating major incidents end-to-end as Incident Commander or Major Incident Manager in a 24/7 production environment Demonstrable experience running a Change Advisory Board or equivalent change-review forum Proven track record configuring Jira Service Management, ServiceNow, or equivalent ITSM tooling for both incident and change workflows Strong writing skills — process documents, postmortems, executive incident reports, training material Comfort holding the room under pressure with senior stakeholders, engineers, and customers concurrently on the bridge Strongly Preferred Experience in cloud, hyperscaler, AI infrastructure, or HPC environments Familiarity with SRE concepts — SLOs, error budgets, blameless postmortems, runbook discipline Experience designing and running tabletop exercises and game days Experience operating processes for regulated or sovereign customer workloads where notification timing has regulatory weight Familiarity with Jira's automation, JSM portals, and integration ecosystem (the migration is in flight) Comfortable working across time zones and cultures — Nscale spans Norway, UK, Finland, Portugal, and the US What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Incident & Change Champion at Nscale. Skills: Incident Management, Change Management, Process Ownership, ITSM Tooling. Own Incident Management processes. Own Change Management processes", "postedDate" : "2026-06-12T22:06:03.492", "createdAt" : "2026-06-12T22:06:03.492", "lastUpdated" : "2026-06-14T22:37:59.663", "ingestTimestamp" : "2026-06-12T22:06:03.492", "mongoId" : "6a2c5f3f74d8ee00a08ea527", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident command", "Change risk classification", "Emergency change path", "Change freeze policy", "Postmortem template", "RCA SLA/SLO", "Severity declaration", "Role separation", "SLA/SLO tables", "Customer communication", "War-room scaling", "Tabletop exercises", "Game days", "Process metrics", "Trend analysis", "Root cause analysis", "Ownership", "Accountability", "Excellence", "Urgency", "Trust", "Openness", "Transparency", "Inspiration", "Discipline", "Incident Management", "Change Management", "Process Ownership", "ITSM Tooling", "Process management", "Service management", "Incident management", "Change management", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Process design", "Tooling configuration", "Culture change", "Impact analysis", "Runbooks", "Process revisions", "SRE concepts", "SLOs", "Error budgets", "Blameless postmortems", "Runbook discipline", "AI infrastructure", "HPC environments", "Regulated workloads", "Sovereign customer workloads", "Cloud-native architecture", "Jira Service Management", "ServiceNow" ], "skillCount" : 56, "jobCategory" : "operations", "jobSubcategory" : "ai-infrastructure-operations", "dataQualityScore" : 0.7777778, "_score" : 857.2146, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2a4b4974d8ee00a05e98e3", "title" : "Change Request Underwriter", "company" : "HomeXpress Mortgage Corp", "industry" : "Financial Services", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Change Request Underwriter in Santa Ana, United States, adjusted for the Financial Services industry and company size." }, "location" : "Santa Ana, CA, United States", "locations" : [ "Santa Ana", "CA", "United States" ], "timestamp" : "2026-06-14T03:14:28.669", "fingerprint" : "8e7a9d05d7115b53a33965551903e6870b679916132ac8e187a1cbfd4e50a32a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HomeXpressMortgageCorp/744000131506719-change-request-underwriter", "externalId" : "744000131506719", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Santa Ana", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7494951,-117.8732210" } ], "locationText" : "Santa Ana, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Loan Origination Systems, CRM platforms, Microsoft Office Suite", "professionalSkills" : [ "Mortgage operations", "Underwriting guidelines" ], "hardSkillsList" : [ "Mortgage underwriting", "Loan processing" ], "hardSkills" : [ { "name" : "Mortgage underwriting", "level" : "intermediate" }, { "name" : "Loan processing", "level" : "intermediate" } ], "majorSkills" : "Mortgage operations, Loan underwriting", "majorSkillsList" : [ "Mortgage operations", "Loan underwriting" ], "coreResponsibilities" : "Monitor Change Request queue, Analyze change requests for accuracy, Collaborate with Account Executives, Collaborate with Brokers, Collaborate with Disclosure Specialists, Collaborate with Underwriters, Collaborate with management, Fulfill requests, Ensure requests completed within SLAs, Provide prompt responses, Provide professional responses, Generate disclosure packages, Send disclosure packages, Generate redisclosure packages, Send redisclosure packages, Update system of record, Meet daily production standards, Meet quality performance standards", "teamCollaboration" : "Internal departments; External customers", "domainKnowledge" : "Mortgage underwriting; Industry regulations; TRID requirements; HomeXpress loan products", "domainList" : [ "mortgage-underwriting", "industry-regulations", "trid-requirements", "homexpress-loan-products" ], "domainSpecificKnowledge" : [ "Mortgage underwriting", "Industry regulations", "TRID requirements", "HomeXpress loan products" ], "toolProficiency" : [ "Loan Origination Systems", "CRM platforms", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Office environment, Use of computers, Use of standard office equipment, Move freely within department, Collaborate with other teams", "qualificationsBasic" : "3–5 years of experience in mortgage operations, In-depth knowledge of mortgage underwriting, Knowledge of industry regulations, Knowledge of TRID requirements", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "HomeXpress – Your Leading Non-QM Mortgage Lender. Join our growing team and be part of the Top Non-QM Lender in the Business. We are known for closing mortgage loans with speed, ease, and convenience. Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, & FHLMC. If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you. Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel! Job Title: Change Request Underwriter Department: Operations Reports To: Operations Manager – Underwriting Position Summary: The Change Request Underwriter plays a critical role in managing customer-initiated requests to update key loan information. This position acts as the primary liaison between HomeXpress internal departments and customers, ensuring accurate and timely processing of change requests and disclosures. The ideal candidate will be detail-oriented, responsive, and knowledgeable in mortgage operations practices. Key Responsibilities: * Monitor and manage the Change Request queue to ensure timely processing. * Review and analyze change requests for accuracy and completeness. * Collaborate with Account Executives, Brokers, Disclosure Specialists, Underwriters, and management to fulfill requests. * Ensure all requests are completed within established Service Level Agreements (SLAs). * Provide prompt and professional responses to internal and external inquiries. * Generate and send appropriate disclosure or redisclosure packages based on file status and customer needs. * Accurately update the system of record with changes, disclosures, and decisions. * Maintain a strong understanding of HomeXpress loan products and underwriting guidelines. * Consistently meet daily production and quality performance standards. Qualifications: * In-depth knowledge of mortgage underwriting and industry regulations, including TRID requirements. * Strong organizational skills with the ability to manage multiple priorities and clients simultaneously. * Excellent verbal and written communication skills. * Proficiency in Loan Origination Systems (LOS), CRM platforms, and Microsoft Office Suite. * Ability to work effectively in a fast-paced, dynamic environment with a high level of professionalism. Experience: * 3–5 years of experience in mortgage operations, preferably in underwriting or a related role. Physical Requirements: * This role is based in an office environment and involves regular use of computers and standard office equipment. * Must be able to move freely within the department and collaborate with other teams as needed. ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Change Request Underwriter at HomeXpress Mortgage Corp. Skills: Mortgage operations, Loan underwriting. Monitor Change Request queue. Analyze change requests for accuracy", "postedDate" : "2026-06-10T17:20:38.000", "createdAt" : "2026-06-12T00:45:46.184", "lastUpdated" : "2026-06-14T03:14:28.669", "ingestTimestamp" : "2026-06-12T00:45:46.184", "mongoId" : "6a2a4b4974d8ee00a05e98e3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Mortgage underwriting", "Loan processing", "Mortgage operations", "Loan underwriting", "Underwriting guidelines", "Industry regulations", "TRID requirements", "HomeXpress loan products", "Loan Origination Systems", "CRM platforms", "Microsoft Office Suite" ], "skillCount" : 11, "jobCategory" : "other", "jobSubcategory" : "general-business", "dataQualityScore" : 1.0, "_score" : 799.4139, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2a4db674d8ee00a05eda9f", "title" : "Change Request Underwriter", "company" : "HomeXpress Mortgage Corp", "industry" : "Financial Services", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Change Request Underwriter in Santa Ana, United States, adjusted for the Financial Services industry and company size." }, "location" : "Santa Ana, CA, United States", "locations" : [ "Santa Ana", "CA", "United States" ], "timestamp" : "2026-06-14T14:13:27.956", "fingerprint" : "40eb4918949ea7a279d7159ba97e1747bc96e86236cde36dd8b3047c14430bb4", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HomeXpressMortgageCorp/744000131506719-change-request-underwriter", "externalId" : "744000131506719", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Santa Ana", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7494951,-117.8732210" } ], "locationText" : "Santa Ana, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Loan Origination Systems, CRM platforms, Microsoft Office Suite", "professionalSkills" : [ "Mortgage operations", "Underwriting guidelines" ], "hardSkillsList" : [ "Mortgage underwriting", "Regulatory compliance" ], "hardSkills" : [ { "name" : "Mortgage underwriting", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" } ], "majorSkills" : "Mortgage operations, Underwriting, Loan processing", "majorSkillsList" : [ "Mortgage operations", "Underwriting", "Loan processing" ], "coreResponsibilities" : "Monitor Change Request queue, Analyze change requests for accuracy, Analyze change requests for completeness, Collaborate with Account Executives, Collaborate with Brokers, Collaborate with Disclosure Specialists, Collaborate with Underwriters, Collaborate with management, Fulfill requests, Ensure requests completed within SLAs, Provide prompt responses, Provide professional responses, Generate disclosure packages, Send disclosure packages, Generate redisclosure packages, Send redisclosure packages, Update system of record with changes, Update system of record with disclosures, Update system of record with decisions, Meet daily production standards, Meet quality performance standards", "teamCollaboration" : "Internal departments; External customers; Account Executives; Brokers; Disclosure Specialists; Underwriters; Management", "domainKnowledge" : "Mortgage underwriting; Industry regulations; TRID requirements; HomeXpress loan products", "domainList" : [ "mortgage-underwriting", "industry-regulations", "trid-requirements", "homexpress-loan-products" ], "domainSpecificKnowledge" : [ "Mortgage underwriting", "Industry regulations", "TRID requirements", "HomeXpress loan products" ], "toolProficiency" : [ "Loan Origination Systems", "CRM platforms", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Office environment, Use of computers, Use of standard office equipment, Move freely within department, Collaborate with other teams", "qualificationsBasic" : "3–5 years of experience in mortgage operations, In-depth knowledge of mortgage underwriting, Knowledge of industry regulations, Knowledge of TRID requirements", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "HomeXpress – Your Leading Non-QM Mortgage Lender. Join our growing team and be part of the Top Non-QM Lender in the Business. We are known for closing mortgage loans with speed, ease, and convenience. Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, & FHLMC. If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you. Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel! Job Title: Change Request Underwriter Department: Operations Reports To: Operations Manager – Underwriting Position Summary: The Change Request Underwriter plays a critical role in managing customer-initiated requests to update key loan information. This position acts as the primary liaison between HomeXpress internal departments and customers, ensuring accurate and timely processing of change requests and disclosures. The ideal candidate will be detail-oriented, responsive, and knowledgeable in mortgage operations practices. Key Responsibilities: * Monitor and manage the Change Request queue to ensure timely processing. * Review and analyze change requests for accuracy and completeness. * Collaborate with Account Executives, Brokers, Disclosure Specialists, Underwriters, and management to fulfill requests. * Ensure all requests are completed within established Service Level Agreements (SLAs). * Provide prompt and professional responses to internal and external inquiries. * Generate and send appropriate disclosure or redisclosure packages based on file status and customer needs. * Accurately update the system of record with changes, disclosures, and decisions. * Maintain a strong understanding of HomeXpress loan products and underwriting guidelines. * Consistently meet daily production and quality performance standards. Qualifications: * In-depth knowledge of mortgage underwriting and industry regulations, including TRID requirements. * Strong organizational skills with the ability to manage multiple priorities and clients simultaneously. * Excellent verbal and written communication skills. * Proficiency in Loan Origination Systems (LOS), CRM platforms, and Microsoft Office Suite. * Ability to work effectively in a fast-paced, dynamic environment with a high level of professionalism. Experience: * 3–5 years of experience in mortgage operations, preferably in underwriting or a related role. Physical Requirements: * This role is based in an office environment and involves regular use of computers and standard office equipment. * Must be able to move freely within the department and collaborate with other teams as needed. ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Change Request Underwriter at HomeXpress Mortgage Corp. Skills: Mortgage operations, Underwriting, Loan processing. Monitor Change Request queue. Analyze change requests for accuracy", "postedDate" : "2026-06-10T17:20:38.000", "createdAt" : "2026-06-12T02:24:45.555", "lastUpdated" : "2026-06-14T14:13:27.956", "ingestTimestamp" : "2026-06-12T02:24:45.555", "mongoId" : "6a2a4db674d8ee00a05eda9f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Mortgage underwriting", "Regulatory compliance", "Mortgage operations", "Underwriting", "Loan processing", "Underwriting guidelines", "Industry regulations", "TRID requirements", "HomeXpress loan products", "Loan Origination Systems", "CRM platforms", "Microsoft Office Suite" ], "skillCount" : 12, "jobCategory" : "other", "jobSubcategory" : "general-business", "dataQualityScore" : 1.0, "_score" : 797.54877, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 727.9199, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca70e74d8ee00a09bd6aa", "title" : "Change Request Underwriter", "company" : "HomeXpress Mortgage Corp", "industry" : "Financial Services", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Change Request Underwriter in Santa Ana, United States, with 3-5 years of experience in Financial Services, adjusted for company size and industry." }, "location" : "Santa Ana, CA, United States", "locations" : [ "Santa Ana", "CA", "United States" ], "timestamp" : "2026-06-15T08:54:59.263", "fingerprint" : "123ebdff4c31908e74feef16f7ef62a7c5fe357a3bb99334915989eb585afed8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HomeXpressMortgageCorp/744000131506719-change-request-underwriter", "externalId" : "744000131506719", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Santa Ana", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7494951,-117.8732210" } ], "locationText" : "Santa Ana, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Loan Origination Systems, CRM platforms, Microsoft Office Suite", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Mortgage underwriting", "Industry regulations", "TRID requirements" ], "hardSkills" : [ { "name" : "Mortgage underwriting", "level" : "intermediate" }, { "name" : "Industry regulations", "level" : "intermediate" }, { "name" : "TRID requirements", "level" : "intermediate" } ], "majorSkills" : "Change request processing, Loan operations, Underwriting guidelines", "majorSkillsList" : [ "Change request processing", "Loan operations", "Underwriting guidelines" ], "coreResponsibilities" : "Monitor Change Request queue, Manage Change Request queue, Review change requests, Analyze change requests, Collaborate with Account Executives, Collaborate with Brokers, Collaborate with Disclosure Specialists, Collaborate with Underwriters, Collaborate with management, Fulfill requests, Ensure requests completed within SLAs, Provide prompt responses, Provide professional responses, Generate disclosure packages, Send disclosure packages, Generate redisclosure packages, Send redisclosure packages, Update system of record, Meet daily production standards, Meet quality performance standards", "teamCollaboration" : "Internal departments; External customers; Account Executives; Brokers; Disclosure Specialists; Underwriters; Management", "domainKnowledge" : "Mortgage operations; Mortgage underwriting; Industry regulations; TRID requirements; HomeXpress loan products; Underwriting guidelines", "domainList" : [ "mortgage-operations", "mortgage-underwriting", "industry-regulations", "trid-requirements", "homexpress-loan-products", "underwriting-guidelines" ], "domainSpecificKnowledge" : [ "Mortgage operations", "Mortgage underwriting", "Industry regulations", "TRID requirements", "HomeXpress loan products", "Underwriting guidelines" ], "toolProficiency" : [ "Loan Origination Systems", "CRM platforms", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Move freely within department, Collaborate with other teams", "outcomesObjectives" : "Timely processing of change requests; Accurate processing of change requests; Timely processing of disclosures; Accurate processing of disclosures; Meet established SLAs; Meet daily production standards; Meet quality performance standards", "qualificationsBasic" : "3-5 years mortgage operations experience, Knowledge of mortgage underwriting, Knowledge of industry regulations, Knowledge of TRID requirements, Organizational skills, Ability to manage multiple priorities, Ability to manage multiple clients, Proficiency in Loan Origination Systems, Proficiency in CRM platforms, Proficiency in Microsoft Office Suite, Ability to work in fast-paced environment, Ability to work with high professionalism", "qualificationsPreferred" : "Experience in underwriting, Experience in related role", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "HomeXpress – Your Leading Non-QM Mortgage Lender. Join our growing team and be part of the Top Non-QM Lender in the Business. We are known for closing mortgage loans with speed, ease, and convenience. Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, & FHLMC. If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you. Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel! Job Title: Change Request Underwriter Department: Operations Reports To: Operations Manager – Underwriting Position Summary: The Change Request Underwriter plays a critical role in managing customer-initiated requests to update key loan information. This position acts as the primary liaison between HomeXpress internal departments and customers, ensuring accurate and timely processing of change requests and disclosures. The ideal candidate will be detail-oriented, responsive, and knowledgeable in mortgage operations practices. Key Responsibilities: * Monitor and manage the Change Request queue to ensure timely processing. * Review and analyze change requests for accuracy and completeness. * Collaborate with Account Executives, Brokers, Disclosure Specialists, Underwriters, and management to fulfill requests. * Ensure all requests are completed within established Service Level Agreements (SLAs). * Provide prompt and professional responses to internal and external inquiries. * Generate and send appropriate disclosure or redisclosure packages based on file status and customer needs. * Accurately update the system of record with changes, disclosures, and decisions. * Maintain a strong understanding of HomeXpress loan products and underwriting guidelines. * Consistently meet daily production and quality performance standards. Qualifications: * In-depth knowledge of mortgage underwriting and industry regulations, including TRID requirements. * Strong organizational skills with the ability to manage multiple priorities and clients simultaneously. * Excellent verbal and written communication skills. * Proficiency in Loan Origination Systems (LOS), CRM platforms, and Microsoft Office Suite. * Ability to work effectively in a fast-paced, dynamic environment with a high level of professionalism. Experience: * 3–5 years of experience in mortgage operations, preferably in underwriting or a related role. Physical Requirements: * This role is based in an office environment and involves regular use of computers and standard office equipment. * Must be able to move freely within the department and collaborate with other teams as needed. ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Change Request Underwriter at HomeXpress Mortgage Corp. Skills: Change request processing, Loan operations, Underwriting guidelines. Monitor Change Request queue. Manage Change Request queue", "postedDate" : "2026-06-10T17:20:38.000", "createdAt" : "2026-06-14T04:40:02.038", "lastUpdated" : "2026-06-15T08:54:59.263", "ingestTimestamp" : "2026-06-14T04:40:02.038", "mongoId" : "6a2ca70e74d8ee00a09bd6aa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Mortgage underwriting", "Industry regulations", "TRID requirements", "Change request processing", "Loan operations", "Underwriting guidelines", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Mortgage operations", "HomeXpress loan products", "Loan Origination Systems", "CRM platforms", "Microsoft Office Suite" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 721.62463, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f8af292fd229cfe9e53", "title" : "Change Management", "company" : "NEORIS", "industry" : "Consulting", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Change Management roles in Monterrey, Mexico, adjusted for the consulting industry and NEORIS's market position." }, "location" : "Monterrey, Mexico", "locations" : [ "Monterrey", "Mexico" ], "timestamp" : "2026-06-16T12:09:52.561", "fingerprint" : "5d2266606d11888e7cf51bcfadb97a9388d6d38c8e3daa15d41b11b94f9135dd", "source" : "greenhouse", "language" : "es", "applyUrl" : "https://job-boards.eu.greenhouse.io/neoris/jobs/4895977101", "externalId" : "4895977101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Monterrey", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.6802019,-100.3152580" } ], "locationText" : "Monterrey, Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Change Management", "majorSkillsList" : [ "Change Management" ], "coreResponsibilities" : "Create Change Management Plan, Prepare Program Risk Mitigation Plan", "teamCollaboration" : "Client stakeholders; Project team", "domainKnowledge" : "Digital Transformation; Supply Chain", "domainList" : [ "digital-transformation", "supply-chain" ], "domainSpecificKnowledge" : [ "Digital Transformation", "Supply Chain" ], "continuousLearning" : "Continuous learning", "innovationCreativity" : "Innovation", "qualificationsBasic" : "5+ years change management experience, Advanced English", "remoteFriendly" : false, "rawDescription" : "NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiencia como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de alto valor para nuestros clientes. Estamos en búsqueda de Change Management, Principales responsabilidades: El consultor de Gestión del Cambio Organizacional trabajará con las partes interesadas del cliente y colaborará con el equipo de proyecto para crear un Plan de Gestión del Cambio específico para la próxima Transformación Digital de la Cadena de Suministro que se está diseñando para el cliente. El consultor también preparará un Plan de Mitigación de Riesgos del Programa que se aplicará durante toda la transformación Requerimientos: Ingles Avanzado Más de 5 años de experiencia en gestión del cambio Ofrecemos: Esquema 100% Nominal Prestaciones de Ley Vales de despensa Beneficios adicionales Plan de desarrollo profesional Colaboración multicultural Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS. Cynthia Valadez #LI-CV1", "summaryDescription" : "Change Management at NEORIS. Skills: Change Management. Create Change Management Plan. Prepare Program Risk Mitigation Plan", "postedDate" : "2026-06-16T01:15:45.734", "createdAt" : "2026-06-16T01:15:45.734", "lastUpdated" : "2026-06-16T12:09:52.561", "ingestTimestamp" : "2026-06-16T01:15:45.734", "mongoId" : "6a306f8af292fd229cfe9e53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Change Management", "Digital Transformation", "Supply Chain" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 710.0182, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3087a4f292fd229c08b220", "title" : "Change Manager", "company" : "Capco", "industry" : "Consulting", "salary" : { "min" : 92000.0, "max" : 118000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada - Toronto", "locations" : [ "Canada - Toronto" ], "timestamp" : "2026-06-16T13:28:54.080", "fingerprint" : "d6f8e93a89f042a70c1aad724e919827b22ebeb66eb196c1a2f9b0d897bc4483", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capco/jobs/8003332", "externalId" : "8003332", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "technicalSkills" : "Encryption, Cryptography", "professionalSkills" : [ "Change management", "Implementation planning", "Delivery coordination", "Risk assessment", "Governance", "Reporting" ], "hardSkillsList" : [ "Stakeholder management", "Communication", "Facilitation" ], "hardSkills" : [ { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Communication", "level" : "intermediate" }, { "name" : "Facilitation", "level" : "intermediate" } ], "majorSkills" : "Change management, Technology transformation, Cybersecurity, Stakeholder engagement", "majorSkillsList" : [ "Change management", "Technology transformation", "Cybersecurity", "Stakeholder engagement" ], "coreResponsibilities" : "Lead change management activities, Coordinate change management activities, Facilitate implementation planning, Facilitate stakeholder communications, Facilitate readiness assessments, Facilitate change adoption activities, Partner with technology teams, Partner with security teams, Partner with delivery teams, Partner with business teams, Identify change-related risks, Assess change-related risks, Mitigate change-related risks, Support governance requirements, Support reporting requirements, Drive engagement across stakeholder groups, Ensure smooth transition, Ensure implementation of new processes, Ensure implementation of new technologies", "teamCollaboration" : "Cross-functional teams; Technology teams; Security teams; Delivery teams; Business teams; Multiple stakeholder groups", "projectManagementSkills" : [ "Implementation planning", "Delivery coordination" ], "domainKnowledge" : "Financial services; Banking; Payments; Technology transformation; Infrastructure; Cybersecurity; Enterprise change; Encryption concepts; Cryptography concepts; Banking technology; Banking controls; Banking regulatory requirements; Digital financial services", "domainList" : [ "financial-services", "banking", "payments", "technology-transformation", "infrastructure", "cybersecurity", "enterprise-change", "encryption-concepts", "cryptography-concepts", "banking-technology", "banking-controls", "banking-regulatory-requirements", "digital-financial-services" ], "domainSpecificKnowledge" : [ "Financial services", "Banking", "Payments", "Technology transformation", "Infrastructure", "Cybersecurity", "Enterprise change", "Encryption concepts", "Cryptography concepts", "Banking technology", "Banking controls", "Banking regulatory requirements", "Digital financial services" ], "communicationSkills" : "Stakeholder communications", "continuousLearning" : "Training; Industry certifications", "problemSolvingSkills" : "Risk assessment; Risk mitigation", "outcomesObjectives" : "Successful adoption of changes; Successful implementation of changes; Minimize operational risk; Maintain regulatory compliance; Ensure smooth transition; Ensure implementation of new processes; Ensure implementation of new technologies", "qualificationsBasic" : "Proven experience as Change Manager, Experience supporting technology transformation, Understanding of cryptography concepts, Stakeholder management skills, Communication skills, Facilitation skills, Operate effectively in complex environments", "qualificationsPreferred" : "Experience supporting encryption transformation, Experience supporting cybersecurity transformation, Experience supporting information security transformation, Knowledge of banking technology platforms, Knowledge of banking technology controls, Knowledge of banking regulatory requirements, Experience working with technology delivery teams, Experience working with infrastructure teams, Experience working with security teams, Familiarity with OCM methodologies, Familiarity with OCM frameworks, Consulting experience in financial services", "rawDescription" : "Drive critical change initiatives that help secure the future of banking technology. The Role Capco is seeking an experienced Change Manager to support a major banking client on strategic encryption and cryptography initiatives. This role will focus on facilitating technology change, stakeholder engagement, implementation planning, and delivery coordination across complex enterprise environments. Working closely with technology, security, delivery, and business stakeholders, you will help ensure the successful adoption and implementation of encryption-related changes while minimizing operational risk and maintaining regulatory compliance. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. What You’ll Do Lead and coordinate change management activities supporting enterprise encryption and cryptography initiatives. Facilitate implementation planning, stakeholder communications, readiness assessments, and change adoption activities. Partner with technology, security, delivery, and business teams to ensure successful execution of change initiatives. Identify, assess, and mitigate change-related risks while supporting governance and reporting requirements. Drive engagement across multiple stakeholder groups to ensure smooth transition and implementation of new processes and technologies. What We’re Looking For Proven experience as a Change Manager within financial services, banking, or payments environments. Experience supporting technology transformation, infrastructure, cybersecurity, or enterprise change programs. Understanding of cryptography concepts, including symmetric and asymmetric encryption. Strong stakeholder management, communication, and facilitation skills. Ability to operate effectively within complex, fast-paced delivery environments. Bonus Points For Experience supporting encryption, cybersecurity, or information security transformation programs. Knowledge of banking technology platforms, controls, and regulatory requirements. Experience working alongside technology delivery, infrastructure, or security teams. Familiarity with organizational change management methodologies and frameworks. Consulting experience within large-scale financial services organizations. Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions. Work in a collaborative, flat, and entrepreneurial consulting culture. Access continuous learning, training, and industry certifications. Be part of a team shaping the future of digital financial services. Help shape the future of digital transformation across FS & Energy. Benefits Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment. Retirement Savings Program – RRSP with the option of receiving a matching employer contribution. Virtual Health Care and Employee & Family Assistance Program available to employees and their dependents. Parental Leave Top-Up and New Parent Gift to support growing families. Wellness Support and a dedicated Business Coach from Day 1 to support your wellbeing and career growth. Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Pay Transparency The salary range for this position is listed below. Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment. Capco is committed to providing fair and equitable compensation to our people. Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time. The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors, including, but not limited to job-related knowledge, skills, experience and internal equity. Canada Pay Transparency $92,000—$118,000 CAD", "summaryDescription" : "Change Manager at Capco. Skills: Change management, Technology transformation, Cybersecurity, Stakeholder engagement. Lead change management activities. Coordinate change management activities", "postedDate" : "2026-06-16T01:21:33.052", "createdAt" : "2026-06-16T01:21:33.052", "lastUpdated" : "2026-06-16T13:28:54.080", "ingestTimestamp" : "2026-06-16T01:21:33.052", "mongoId" : "6a3087a4f292fd229c08b220", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Stakeholder management", "Communication", "Facilitation", "Change management", "Technology transformation", "Cybersecurity", "Stakeholder engagement", "Implementation planning", "Delivery coordination", "Risk assessment", "Governance", "Reporting", "Financial services", "Banking", "Payments", "Infrastructure", "Enterprise change", "Encryption concepts", "Cryptography concepts", "Banking technology", "Banking controls", "Banking regulatory requirements", "Digital financial services" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 702.6238, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc25074d8ee00a0a05f1f", "title" : "Change and Implementation Lead", "company" : "Montu", "industry" : "Montu", "salary" : { "min" : 65000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "Yearly" }, "location" : "Hybrid Winnersh ", "locations" : [ "Hybrid Winnersh ", "Winnersh" ], "timestamp" : "2026-06-16T02:01:22.064", "fingerprint" : "63b4d2ee7a476b10236cea5a8edeb8bd20404ee1b11d968f48e48e36a16b1377", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/montu-uk/02cce24d-faf8-4279-91dc-4cf125a240c9/application", "externalId" : "02cce24d-faf8-4279-91dc-4cf125a240c9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Winnersh", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4308820,-0.8778641" } ], "locationText" : "Winnersh, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication" ], "hardSkillsList" : [ "Agile delivery models", "Hybrid delivery models" ], "hardSkills" : [ { "name" : "Agile delivery models", "level" : "intermediate" }, { "name" : "Hybrid delivery models", "level" : "intermediate" } ], "majorSkills" : "Implementation, Change management, Process optimization, Delivery management", "majorSkillsList" : [ "Implementation", "Change management", "Process optimization", "Delivery management" ], "coreResponsibilities" : "Find and fix broken processes, Diagnose root causes, Make decisions on priorities, Deliver initiatives end-to-end, Create clear plans, Track progress, Manage risks, Unblock issues, Build stakeholder relationships, Align stakeholders, Inform stakeholders, Make case for change, Win over sceptics, Communicate through change, Simplify processes, Build delivery muscle, Champion delivery best practices, Optimise processes, Apply Lean Six Sigma, Apply continuous improvement principles", "teamCollaboration" : "Coordinate across teams; Work with diverse stakeholders", "projectManagementSkills" : [ "Agile", "Lean Six Sigma" ], "domainKnowledge" : "Healthtech ecosystem; Clinical initiatives; Pharmacy initiatives; Digital initiatives; Logistics initiatives; Regulatory initiatives; Commercial initiatives", "domainList" : [ "healthtech-ecosystem", "clinical-initiatives", "pharmacy-initiatives", "digital-initiatives", "logistics-initiatives", "regulatory-initiatives", "commercial-initiatives" ], "domainSpecificKnowledge" : [ "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives" ], "toolProficiency" : [ "Jira", "Notion", "Confluence", "Spreadsheets" ], "communicationSkills" : "Make the case for change", "continuousLearning" : "Opportunities for growth and development", "problemSolvingSkills" : "Solve problems in real-time; Diagnose root causes; Bring clarity to chaos", "outcomesObjectives" : "Scale at pace; Leave processes faster and simpler", "qualificationsBasic" : "3-5 years experience as Implementation & Change Lead, Experience in fast-paced, high-growth environment", "qualificationsPreferred" : "Healthtech experience a plus, Medtech experience a plus, SaaS experience a plus, Regulated industries experience a plus, Agile certifications, PMP certifications, PRINCE2 certifications, Lean Six Sigma certifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "IMPLEMENTATION & CHANGE LEAD We’re looking for an ambitious and action-oriented Implementation & Change Lead to help accelerate Montu’s mission to transform healthcare through cannabis therapies. In this role, you’ll be an agent for change; managing and driving the delivery of projects that sit at the heart of scaling our healthtech ecosystem spanning clinical, pharmacy, digital, logistics, regulatory, and commercial initiatives. This isn't a traditional project management role. We don't run a rigid methodology, and we're not looking for someone to impose one. We want someone who brings just enough structure to keep the important things on track, and who's as comfortable rolling up their sleeves as drawing up a plan. This is a hands-on role in a fast-paced scale-up. You’ll coordinate across teams, solve problems in real-time, and keep projects moving forward. At the same time, you’ll have the opportunity to shape how we deliver, building structure and momentum that helps Montu scale at pace. What You'll Do Find the work, not just manage it - Move through the organisation spotting what's broken, stuck, or about to become a problem and take ownership of fixing it, rather than waiting for it to land as a neatly-defined project. - Diagnose root causes, not just symptoms, and bring clarity to ambiguous or chaotic situations. - Make calls on what's worth doing, what can wait, and what to quietly kill. Deliver, end to end - Take initiatives from messy idea to landed outcome; on time, on budget, to scope - working across Clinical, Pharmacy, Tech, Logistics, Legal and Commercial teams. - Bring just enough structure to keep delivery on track: A clear plan, named owners, critical-path, deadlines and visible progress, without drowning teams in process. - Introduce project management methodology, like Agile, where it helps maintain pace. Where it would slow things down, leave it out. - Track progress, manage risks, and unblock issues quickly to keep things moving. Connect across the business - Build strong relationships with stakeholders, keeping them aligned and informed without burying everyone in meetings. - Bring people along on the journey: Make the case for change in plain language, win over sceptics rather than steamroll them and communicate clearly through the messy middle so new ways of working stick. Make us better as we grow - Leave the processes you touch faster and simpler than you found them. - Build the delivery muscle of the wider team — and, over time, potentially a small team of your own. - Champion delivery best practices (like Agile and Lean Six Sigma), helping the team work smarter as we grow. - Optimise processes by applying Lean Six Sigma and continuous improvement principles to make our operations faster, smarter, and ready to scale. - Get your hands dirty and bring a pragmatic, hands-on approach to getting things done in a fast-paced, sometimes scrappy scale-up environment. What You’ll Bring We're looking for an Implementation & Change Lead who runs towards those problems: someone who can walk into a messy, half-formed situation, work out what actually needs to happen and make it happen, often before anyone's asked. - A genuine bias for action and a high degree of autonomy; you find the work, set your own direction, and don't wait to be told what to fix. - A doer as much as a planner: You don't just oversee projects, you get your hands dirty to deliver them. - A track record of bringing order to chaos in fast-moving, ambiguous environments. - A strong, enthusiastic and strategic change communicator who tailors the message to any audience, makes a compelling case for why, and brings people on board rather than just informing them. - Strong grasp of Agile and hybrid delivery models, and the ability to adapt them pragmatically. Certifications (Agile, PMP, PRINCE2, Lean Six Sigma) are nice-to-have but mindset matters more. - Comfortable working with diverse stakeholders (clinicians, engineers, commercial teams, compliance). - Comfort with everyday delivery and collaboration tools (e.g. Jira, Notion, Confluence, spreadsheets). - 3-5 years’ experience as an Implementation & Change Lead in a fast-paced, high-growth environment (healthtech, medtech, SaaS, or other regulated industries a plus). Benefits - 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays - 5% matched pension - Private health insurance scheme - Cycle-to-work scheme - Opportunities for growth and development - A dynamic and supportive team environment About Montu Montu is the UK’s leading cannabis company, with operations globally. We make medical cannabis more accessible by building integrated ecosystems that streamline the patient journey from end-to-end. Our mission is simple: improve the lives of millions of people through cannabis therapies. We take a technology-first approach - whether it’s delivering best-in-class online clinical care, developing innovative supply chain management tools, or launching industry-leading product lines. Recognised by Deloitte Fast 50 as Australia’s fastest-growing tech company two years running, Montu is now the largest business of its kind outside North America - and we’re just getting started in the UK.", "summaryDescription" : "Change and Implementation Lead at Montu. Skills: Implementation, Change management, Process optimization, Delivery management. Find and fix broken processes. Diagnose root causes", "createdAt" : "2026-06-14T19:31:21.391", "lastUpdated" : "2026-06-16T02:01:22.064", "ingestTimestamp" : "2026-06-14T19:31:21.391", "mongoId" : "6a2cc25074d8ee00a0a05f1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Agile delivery models", "Hybrid delivery models", "Implementation", "Change management", "Process optimization", "Delivery management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication", "Agile", "Lean Six Sigma", "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives", "Jira", "Notion", "Confluence", "Spreadsheets" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 685.99915, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307ebbf292fd229c051fab", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T14:32:14.127", "fingerprint" : "99856696b5845bcab1c80262b0d5d1649aafe9a6e0a8307ff86095e046f73d56", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:53.113", "lastUpdated" : "2026-06-16T14:32:14.127", "ingestTimestamp" : "2026-06-16T01:59:53.113", "mongoId" : "6a307ebbf292fd229c051fab", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 675.7334, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3085e0f292fd229c07c507", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T12:24:17.694", "fingerprint" : "4d410f347e0ada0af9167df1d611839916b669ebeed5e382975c076330af35cc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:36.155", "lastUpdated" : "2026-06-16T12:24:17.694", "ingestTimestamp" : "2026-06-16T01:59:36.155", "mongoId" : "6a3085e0f292fd229c07c507", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 675.728, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6f95c", "title" : "Change Management Specialist", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Supply Chain/Transportation Management, Fulfillment Center, Logistics", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Change Management Specialist in Sydney, Australia, adjusted for the logistics industry and company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "timestamp" : "2026-06-15T04:47:15.765", "fingerprint" : "25f1bec14c8620390b813e939cb0528f8dcf0ffe39bb5975449cd18a65bbfa13", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3054385/apply", "externalId" : "ebc1e198-3f59-45e3-87e8-045d14c7cabf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process improvement", "Process excellence" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Change management, Process coordination, Stakeholder engagement", "majorSkillsList" : [ "Change management", "Process coordination", "Stakeholder engagement" ], "coreResponsibilities" : "Process change request intake, Plan requests in sprint cycles, Communicate with project owners, Engage with stakeholder teams, Coordinate change development, Coordinate change implementation, Align content readiness, Align deployment readiness, Implement small changes in training content, Support operations with information, Support customers with information", "teamCollaboration" : "Cross-functional teams; Stakeholder teams", "projectManagementSkills" : [ "Sprint cycles" ], "domainKnowledge" : "Last Mile Delivery; Operational processes", "domainList" : [ "last-mile-delivery", "operational-processes" ], "domainSpecificKnowledge" : [ "Last Mile Delivery", "Operational processes" ], "communicationSkills" : "Communication plans", "documentationSkills" : "Training content", "problemSolvingSkills" : "Solve complex problems", "specialRequirements" : "Travel within NSW, Work non-traditional shifts, Work nights, Work weekends", "outcomesObjectives" : "Monitor adoption of changes", "qualificationsBasic" : "Experience in logistics, Experience with data analysis", "qualificationsPreferred" : "Understanding of operational processes, Experience with standard work, Experience using data analysis to generate and explain metrics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "An exciting new role has become available for a Process Improvement Coordinator to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to coordinate the changes across all Delivery Station operations, providing teams with alignment and knowledge before change is approved. This role will also be monitoring the adoption of changes after implementation. This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. Please note this role will be based in a delivery station (Sydney, NSW) and will own transport to the delivery station and it will require travel within NSW. You will need to be comfortable working across non-traditional shift patterns which include nights and weekends. Key job responsibilities The Change Management Coordinator will be responsible for: Processing Change Request Intake and planning requests in Sprint Cycles Communicating with project owners and engaging with various stakeholder teams, ensuring positive and effective collaboration between teams End-to-end coordination of change development and implementation by aligning content and deployment readiness Implementation of small changes in training content Supporting Operations/customers with up-to-date information on the change pipeline Basic Qualifications: - Experience in logistics - Experience with data analysis Preferred Qualifications: - Relevant understanding of operational processes and experience with standard work - Relevant experience using data analysis to generate and explain metrics Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Change Management Specialist at Amazon Commercial Services Pty Ltd. Skills: Change management, Process coordination, Stakeholder engagement. Process change request intake. Plan requests in sprint cycles", "postedDate" : "2026-06-13T11:55:27.880", "createdAt" : "2026-06-13T11:55:27.880", "lastUpdated" : "2026-06-15T04:47:15.765", "ingestTimestamp" : "2026-06-13T11:55:27.880", "mongoId" : "68b706987fc9a711f0f6f95c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3054385/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Change management", "Process coordination", "Stakeholder engagement", "Process improvement", "Process excellence", "Sprint cycles", "Last Mile Delivery", "Operational processes" ], "skillCount" : 9, "jobCategory" : "data", "dataQualityScore" : 0.8888889, "_score" : 653.19415, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics" }, { "id" : "6a3068e9f292fd229cfc5f2b", "title" : "Praktikant:in im Bereich Leadership & Change", "company" : "Implement Consulting Group", "industry" : "Management Consulting", "salary" : { "min" : 24000.0, "max" : 32000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for entry-level internships in Germany, adjusted for the consulting industry and the specific location of Munich." }, "location" : "München, BY, Germany", "locations" : [ "München", "BY", "Germany" ], "timestamp" : "2026-06-16T12:30:22.906", "fingerprint" : "8e7587bae401a9baaf1980e90d2d651bc4ce1c8ff08ff317e0eaf58b33e6c097", "source" : "smartrecruiters", "language" : "de", "applyUrl" : "https://jobs.smartrecruiters.com/ImplementConsultingGroup/744000132203759-praktikant-in-im-bereich-leadership-change", "externalId" : "744000132203759", "industryFunction" : { }, "structuredLocations" : [ { "city" : "München", "state" : "Bavaria", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.1371079,11.5753822" } ], "locationText" : "München, Bavaria, Germany", "employmentType" : "INTERNSHIP", "minimumEducation" : "Master's", "experienceLevel" : "internship", "professionalSkills" : [ "Analytical thinking", "Problem solving", "Solution development", "Solution validation", "Communication" ], "softSkillsList" : [ "Enthusiasm" ], "softSkills" : [ { "name" : "Enthusiasm" } ], "majorSkills" : "Leadership, Change Management", "majorSkillsList" : [ "Leadership", "Change Management" ], "coreResponsibilities" : "Systematically capture problems, Analyze problems, Develop solutions, Validate solutions, Communicate solutions, Build customer relationships, Maintain customer relationships, Inspire people, Maintain calm in stress situations, Create sustainable customer value", "teamCollaboration" : "Collaborative Consulting", "domainKnowledge" : "Leadership; Change Management; Cultural Change; Behavioral Change; Learning; Agility; Organizational dynamics", "domainList" : [ "leadership", "change-management", "cultural-change", "behavioral-change", "learning", "agility", "organizational-dynamics" ], "domainSpecificKnowledge" : [ "Leadership", "Change Management", "Cultural Change", "Behavioral Change", "Learning", "Agility", "Organizational dynamics" ], "communicationSkills" : "Communication", "continuousLearning" : "Development opportunities; Personal development path; Individual ambitions", "problemSolvingSkills" : "Problem solving; Analytical skills", "outcomesObjectives" : "Achieve best possible impact; Create sustainable customer value", "qualificationsBasic" : "Master's degree in final stages, Excellent analytical skills, Excellent problem-solving skills, Excellent communication skills, Fluent German, Fluent English", "qualificationsPreferred" : "Experience in consulting, Experience in industry, Experience in Leadership Coaching, Experience in Change Management, Experience in Cultural Change, Experience in Behavioral Change, Experience in Learning, Experience in Agility", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Die Implement Consulting Group wächst in Deutschland rasant. Ab Juli 2026 suchen wir talentierte Student:innen, um unsere Leadership & Change Practices zu verstärken. Wir helfen Menschen und Organisationen, sich zu verändern. Um die bestmögliche Wirkung zu erreichen, kombinieren wir analytisches Denken und intuitives Verständnis. Wir verknüpfen die neuesten Theorien mit Sensibilität für Menschen und Organisationsdynamik. Nicht zuletzt beziehen wir aktiv die Leute mit ein, die in die Veränderung involviert sind – wir nennen das Collaborative Consulting. Seit 30 Jahren schaffen wir mit unserem Ansatz positive Veränderung. Deine Arbeit wird höchst relevant sein. Deshalb musst du die Fähigkeit haben, Probleme systematisch zu erfassen, zu analysieren, Lösungen zu entwickeln, diese zu validieren und zu kommunizieren. Wir suchen Teammitglieder, die … * sich in den finalen Zügen ihres Masterstudiums im Bereich Psychologie, Kulturwissenschaften, Management & Leadership, Betriebswirtschaft oder ähnlichem befinden und zu den Besten ihres Jahrgangs gehören. * ausgezeichnete Analyse-, Problemlösungs- und Kommunikationsfähigkeiten besitzen * erste Berufserfahrung (z. B. durch Praktika) im Beratungsumfeld und/oder der Industrie mitbringen, vor allem im Bereich Leadership Coaching, Change-Management, Cultural und Behavioral Change, Learning und Agilität usw. * empathisches Gespür haben und mit Leidenschaft Kundenkontakte aufbauen und pflegen * die Fähigkeit haben, Menschen zu begeistern und auch in Stresssituationen Ruhe zu bewahren – und so nachhaltigen Mehrwert für unsere Kunden schaffen * fließend Deutsch und Englisch sprechen und schreiben Was bieten wir an? Eine Karriere bei der Implement Consulting Group folgt keinem vorgegebenen Pfad. Wir wollen Menschen entwickeln, keine Prototypen. Deshalb ist jeder Entwicklungspfad bei uns persönlich und entspricht den individuellen Ambitionen. Bei der Implement Consulting Group arbeiten wir mit einem hohen Maß an Autonomie und persönlicher Verantwortung. Wir unterstützen uns gegenseitig und helfen unsere Kunden, außergewöhnliche Ergebnisse zu erzielen. Wir bieten beste Entwicklungsmöglichkeiten in einem Netzwerk von Kolleg:innen, die den Anspruch haben, das Beratungsgeschäft zu wandeln.", "summaryDescription" : "Praktikant:in im Bereich Leadership & Change at Implement Consulting Group. Skills: Leadership, Change Management. Systematically capture problems. Analyze problems", "postedDate" : "2026-06-15T13:30:54.000", "createdAt" : "2026-06-16T00:07:43.956", "lastUpdated" : "2026-06-16T12:30:22.906", "ingestTimestamp" : "2026-06-16T00:07:43.956", "mongoId" : "6a3068e9f292fd229cfc5f2b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Enthusiasm", "Leadership", "Change Management", "Analytical thinking", "Problem solving", "Solution development", "Solution validation", "Communication", "Cultural Change", "Behavioral Change", "Learning", "Agility", "Organizational dynamics" ], "skillCount" : 13, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 637.3973, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3075f9f292fd229c0152eb", "title" : "Change Management Analyst", "company" : "EVYD Technology", "industry" : "Technology", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "BND", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Change Management Analyst in the Technology industry in Jerudong, Brunei, adjusted for contract employment." }, "location" : "Jerudong, Brunei", "locations" : [ "Jerudong", "Brunei" ], "timestamp" : "2026-06-16T11:36:52.045", "fingerprint" : "99ee86f9aa1cbb7fd478e68a34eee39601523635b8aee2645de6dd95f3eb83fa", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/evydtech/jobs/5452288004", "externalId" : "5452288004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jerudong", "country" : "Brunei", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "4.9378332,114.8417358" } ], "locationText" : "Jerudong, Brunei", "employmentType" : "CONTRACT", "minimumEducation" : "Higher National Diploma", "professionalSkills" : [ "Organizational Development" ], "hardSkillsList" : [ "Change Management principles", "Change Management techniques", "Change Management tools" ], "hardSkills" : [ { "name" : "Change Management principles", "level" : "intermediate" }, { "name" : "Change Management techniques", "level" : "intermediate" }, { "name" : "Change Management tools", "level" : "intermediate" } ], "majorSkills" : "Change Management, Organizational Development", "majorSkillsList" : [ "Change Management", "Organizational Development" ], "coreResponsibilities" : "Assist in planning change management strategies, Assist in executing change management strategies, Identify key stakeholders, Engage key stakeholders, Conduct impact assessments, Develop communication plans, Design training programs, Implement training programs, Identify resistance to change, Address resistance to change, Define key performance indicators, Define metrics, Create documentation, Maintain documentation, Contribute to continuous improvement", "teamCollaboration" : "Work with project team; Engage diverse stakeholders; Collaborate with others", "projectManagementSkills" : [ "Project Management", "Planning skills" ], "domainKnowledge" : "Organizational transformation; System implementations; Process improvements", "domainList" : [ "organizational-transformation", "system-implementations", "process-improvements" ], "domainSpecificKnowledge" : [ "Organizational transformation", "System implementations", "Process improvements" ], "communicationSkills" : "Communication skills", "documentationSkills" : "Status reports; Action items", "specialRequirements" : "Frequent commuting to other districts", "outcomesObjectives" : "Ensure successful transition; Ensure successful adoption", "qualificationsBasic" : "Higher National Diploma in Business, Management, or higher in a relevant field (or equivalent experience)", "qualificationsPreferred" : "Proven experience in Change Management or Organizational Development is a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "What will you do? As a Change Management Analyst with EVYD Technology, you will support the planning, implementation, and execution of our Change Management Plans for projects and change initiatives. You will work closely with the project team and various stakeholders to ensure the successful transition and adoption of new processes, technologies, and any other change initiatives by our clients and end-users. This role reports to our Manager of Change Management and will be based in Brunei. Your key responsibilities include: Assist in planning and executing change management strategies for organizational transformation, system implementations, process improvements, and other projects. Identify and engage key internal and external stakeholders to build support for change initiatives. Conduct thorough impact assessments to understand how changes will affect individuals, teams, and the organization. Develop clear and effective communication plans to keep stakeholders informed about changes, progress, and new updates. Design and implement training programs to equip employees with the skills and knowledge needed to navigate change successfully. Identify and address resistance to change by providing support and resources to individuals and teams facing challenges. Define key performance indicators (KPIs) and metrics to assess the effectiveness of change initiatives and make necessary adjustments. Create and maintain up-to-date documentation related to change management processes, plans, meeting notes, status reports and action items. Contribute to continuous improvement in change management methodologies and processes based on feedback and lessons learnt to ensure aligned with industry best practices. Travel requirements: Frequent commuting to other districts is required for this role. What skills do you need? Human skills Highly independent and self-motivated to thrive in an ambitious and fast-paced environment. Excellent communication skills with the ability to engage diverse stakeholders. A team player that can collaborate with others, whether within or outside of the same team and department. Highly organized with an exceptional sense of time management. Detailed oriented with the ability to handle multiple tasks and prioritize effectively. Proactive, adaptable and acts with integrity and ethics. Base technical skills Basic Project Management and planning skills. Proven experience in Change Management or Organizational Development is a plus. Basic knowledge in Change Management principles, techniques, and tools. Qualifications A minimum of Higher National Diploma in Business, Management, or higher in a relevant field (or equivalent experience).", "summaryDescription" : "Change Management Analyst at EVYD Technology. Skills: Change Management, Organizational Development. Assist in planning change management strategies. Assist in executing change management strategies", "postedDate" : "2026-06-16T01:17:21.733", "createdAt" : "2026-06-16T01:17:21.733", "lastUpdated" : "2026-06-16T11:36:52.045", "ingestTimestamp" : "2026-06-16T01:17:21.733", "mongoId" : "6a3075f9f292fd229c0152eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Change Management principles", "Change Management techniques", "Change Management tools", "Change Management", "Organizational Development", "Project Management", "Planning skills", "Organizational transformation", "System implementations", "Process improvements" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 632.15125, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0ac3171663d49372e0c75d", "title" : "Change Manager", "company" : "DataMap", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Change Manager in the Technology industry in Overland Park, United States, adjusted for company size and full-time employment." }, "location" : "Overland Park, KS", "locations" : [ "Overland Park", "KS" ], "timestamp" : "2026-06-16T04:56:29.726", "fingerprint" : "4e0dd7a841bc2f749f8ae4ee1856d654362c1be7a316ec9de02844e392f8065c", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://datamap.breezy.hr/p/8631f8cb6cfd-change-manager-i", "externalId" : "8631f8cb6cfd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Overland Park", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9742502,-94.6851702" } ], "locationText" : "Overland Park, Kansas, United States", "employmentType" : "FULL_TIME", "workSiteFlexibility" : "Onsite", "rawDescription" : "Change Manager I \uD83D\uDCCD Location: Overland Park, KS \uD83C\uDFE2 Company: DataMap \uD83D\uDD17 Client Work: www.datamap.ai/client-experience Why Join DataMap? At DataMap, we implement cutting-edge financial and operations software for some of the world’s largest companies (e.g., Google) and develop innovative, award-winn", "summaryDescription" : "Change Manager at DataMap", "createdAt" : "2026-06-14T19:33:31.082", "lastUpdated" : "2026-06-16T04:56:29.726", "ingestTimestamp" : "2026-06-14T19:33:31.082", "mongoId" : "6a0ac3171663d49372e0c75d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 628.15186, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2176e674d8ee00a0c1b46f", "title" : "Change Manager:in", "company" : "Amazon Deutschland E10 Transport GmbH", "industry" : "Fulfillment Operations Management, Fulfillment Center, fulfillment ops", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Change Manager in Logistics in Salzgitter, Germany, adjusted for Amazon's company size and industry." }, "location" : "Salzgitter, Lower-Saxony, DEU", "locations" : [ "Salzgitter, Lower-Saxony, DEU" ], "timestamp" : "2026-06-15T07:31:09.966", "fingerprint" : "88efe8c9b3634e123f20829f01cc84081f6c65b8861e4e0bf517b1b282d8d169", "source" : "amazon", "language" : "de", "applyUrl" : "https://account.amazon.jobs/jobs/10436862/apply", "externalId" : "5b4d5be1-c8fd-496b-8934-d7b1f11cf60c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Salzgitter", "state" : "Lower Saxony", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.1503721,10.3593147" } ], "locationText" : "Salzgitter, Lower Saxony, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Studienabschluss", "experienceLevel" : "Manager", "coreResponsibilities" : "Erschaffen einer Kultur der Sicherheit, Beaufsichtigen einer Kultur der Sicherheit, Fördern einer Kultur der Sicherheit, Erschaffen einer Kultur des Wohlbefindens, Beaufsichtigen einer Kultur des Wohlbefindens, Fördern einer Kultur des Wohlbefindens, Analyse von Änderungen, Umsetzung von Änderungen, Gewährleistung hoher Qualität, Gewährleistung hoher Produktivität, Beaufsichtigung von Projekten, Verschlankung von Prozessen, Optimierung der Produktivität, Verbesserung der Servicequalität, Analyse der Schichten, Umsetzung von Maßnahmen, Verbesserung unserer Operational Excellence, Zusammenarbeit mit Kolleg:innen auf Führungsebene, Vereinheitlichung von Schichtverfahren, Leitung einer Sicherheitskultur, Förderung einer Sicherheitskultur, Aufrechterhaltung der Qualität, Aufrechterhaltung der Leistungsstandards, Beaufsichtigung von Prozessverbesserungen, Organisation der Umsetzung, Teammanagement, Tägliche Betriebsaufgaben, Prozessverbesserung, Operative Aufgaben, Agieren als Vorbild, Agieren als Mentor", "teamCollaboration" : "Zusammenarbeit mit Kolleg:innen", "domainKnowledge" : "Operational Excellence", "domainList" : [ "operational-excellence" ], "domainSpecificKnowledge" : [ "Operational Excellence" ], "toolProficiency" : [ "MS Office Suite" ], "qualificationsBasic" : "Studienabschluss, Führungserfahrung, Erfahrung in der Kommunikation mit Stakeholdern, Erfahrung in der Verwendung von Daten zur Begründung von Entscheidungen, Fortgeschrittene Englischkenntnisse, Fortgeschrittene Deutschkenntnisse", "qualificationsPreferred" : "Erfahrung mit Lean-Methoden, Erfahrung mit Six-Sigma-Methoden, Erfahrung mit Kaizen-Methoden, Erfahrung in einem Logistikumfeld, Erfahrung mit MS Office Suite", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Der operative Geschäftsbereich ist das Herz von Amazon. Dieser wesentliche Teil unseres Unternehmens sorgt dafür, dass wir Bestellungen effizient versenden, damit unsere Kund:innen ihre Artikel rechtzeitig erhalten. Als Change Manager:in sorgst Du dafür, dass alle Abläufe an Deinem Standort so reibungslos wie möglich funktionieren, damit wir die Kundennachfrage erfüllen können. Du führst ein Team, das für die Sicherheit, Effizienz und erstklassige Qualität unserer Betriebsabläufe sorgt. Zusätzlich leitest Du eine Reihe von Projekten in unserem gesamten Netzwerk, um die Produktivität zu fördern. Key job responsibilities - Erschaffen, Beaufsichtigen und Fördern einer Kultur der Sicherheit und des Wohlbefindens - Analyse und Umsetzung von Änderungen, um fortlaufend hohe Qualität und Produktivität zu gewährleisten - Beaufsichtigung von Projekten zur Verschlankung von Prozessen, Optimierung der Produktivität und Verbesserung der Servicequalität für Kund:innen in Deinem Verantwortungsbereich - Analyse der Schichten laut Unternehmensvorgaben und Umsetzung von Maßnahmen zur Verbesserung unserer Operational Excellence - Zusammenarbeit mit Kolleg:innen auf Führungsebene, um Schichtverfahren zu vereinheitlichen A day in the life Du arbeitest an einem unserer Standorte und sorgst dafür, dass die dortigen Abläufe so produktiv wie möglich sind. Schwerpunkt Deiner Tätigkeit ist die Leitung und Förderung einer Sicherheitskultur sowie die Aufrechterhaltung der Qualität und der Leistungsstandards der Arbeitsschichten. Du beaufsichtigst außerdem die Prozessverbesserungen in Deinem Bereich und organisierst die Umsetzung. Ein typischer Arbeitstag kann ganz unterschiedlich aussehen und umfasst sowohl routinemäßiges Teammanagement und tägliche Betriebsaufgaben als auch Prozessverbesserung und weitreichende operative Aufgaben für den Eventualfall. Außerdem agierst Du als Vorbild und Mentor für neue Manager:innen. Basic Qualifications: - Studienabschluss - Führungserfahrung - Relevante Erfahrung in der Kommunikation mit verschiedenen Stakeholdern, einschließlich Kolleg:innen und Führungskräften - Relevante Erfahrung in der Verwendung von Daten oder anekdotischer Evidenz zur Begründung von geschäftlichen Entscheidungen - Fortgeschrittene Englisch- und Deutschkenntnisse in Wort und Schrift Preferred Qualifications: - Erfahrung in der Arbeit mit Lean-, Six-Sigma- und Kaizen-Methoden - Erfahrung mit der Arbeit in einem anderen Logistikumfeld - Erfahrung in der Arbeit mit der MS Office Suite (Word, Excel, Outlook) im beruflichen Umfeld Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Change Manager:in at Amazon Deutschland E10 Transport GmbH. Erschaffen einer Kultur der Sicherheit. Beaufsichtigen einer Kultur der Sicherheit", "postedDate" : "2026-06-13T18:11:36.148", "createdAt" : "2026-06-13T18:11:36.148", "lastUpdated" : "2026-06-15T07:31:09.966", "ingestTimestamp" : "2026-06-13T18:11:36.148", "mongoId" : "6a2176e674d8ee00a0c1b46f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10436862/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Operational Excellence", "MS Office Suite" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 593.571, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e419f8b1b0376634c391", "title" : "Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents", "company" : "Amazon UK Services Ltd.", "industry" : "Project/Program/Product Management--Non-Tech, Risk Family, transportation and logistics", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Risk Manager in London, adjusted for the e-commerce industry and company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T00:57:39.395", "fingerprint" : "219ed764676894dd6cad1255f52b0682e4da3460487784e89c7598126d409d83", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072193/apply", "externalId" : "34819713-a9b5-445f-9167-25e0200467bb", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Risk management", "Incident management", "Process improvement" ], "hardSkillsList" : [ "Risk mitigation", "Incident prevention", "Data analysis" ], "softSkillsList" : [ "Empathy", "Influence", "Judgment", "Maturity", "Adaptability" ], "hardSkills" : [ { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Incident prevention", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathy" }, { "name" : "Influence" }, { "name" : "Judgment" }, { "name" : "Maturity" }, { "name" : "Adaptability" } ], "majorSkills" : "Risk management, Incident response, Stakeholder management", "majorSkillsList" : [ "Risk management", "Incident response", "Stakeholder management" ], "coreResponsibilities" : "Support incident management, Support risk mitigation, Provide empathetic experiences, Deep dive incidents, Drive accountability across organization, Generate insights to mitigate risk, Improve safety programs, Investigate sensitive tragedies, Handle sensitive tragedies, Coordinate response process, Communicate with involved parties, Communicate with senior leaders, Be responsible for customer experience, Be responsible for community member experience, Advocate for customers, Lead with empathy, Balance speed with evidence gathering, Champion customer trust, Dive into team workflows, Create efficiencies to scale, Lead process improvements, Identify risks, Identify key contributing factors, Assess risk, Partner across organization, Drive risk mitigation strategies, Drive incident prevention solutions, Provide support in emotionally charged situations, Remain composed, Remain empathetic, Remain supportive, Embrace ambiguity, Drive clarity across teams, Build relationships, Balance time between projects, Balance time for rapid response, Participate in on-call rotation, Lead rapid response activities", "teamCollaboration" : "Cross-functional coordination; Work with diverse audiences; Drive clarity across teams", "domainKnowledge" : "Last Mile logistics", "domainList" : [ "last-mile-logistics" ], "domainSpecificKnowledge" : [ "Last Mile logistics" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Root cause analysis; Analytical skills", "specialRequirements" : "Up to 15% international travel, Work flexibly across multiple time zones, On-call rotation", "qualificationsBasic" : "Knowledge of Microsoft Office products, Experience in compliance, audit or risk management, Bachelor's degree or equivalent", "qualificationsPreferred" : "Experience leveraging technology, Implementing lean principles / Six Sigma methodologies, Master's degree or equivalent, Emotional intelligence and experience supporting crisis, incident management or trauma", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As the Sr. Risk Manager for High Severity Incidents (HSI), you will support scaling our program world-wide as well as support incident management and risk mitigation. You will provide world-class empathetic experiences to support internal and external stakeholders after an incident. In this role, you will deep dive incidents, driving accountability across the organization and generating insights that will mitigate risk and improve safety programs. This is a large-scale, rapid response coordination program designed to ensure timely and thorough management of the highest severity incidents that affect any of our Last Mile drivers, customers, or community members. We investigate and handle the most sensitive of tragedies with professionalism and care, and coordinate the process of response through thoughtful communication with all involved, including the most senior leaders at Amazon. You will be responsible for the experience of our customers and community members during some of the hardest moments of their lives. The role requires a leader who is connected to the details, advocates for customers, leads with empathy, and can effectively influence senior leaders. They will possess a detailed understanding of how to balance speed with evidence gathering and be able to champion customer trust. The leader will dive into team workflows and create efficiencies to scale and lead processes improvements, as well as identify risks and key contributing factors to high severity incidents. They will assess risk and partner across the organization to drive risk mitigation strategies and incident prevention solutions. A successful candidate will possess high emotional intelligence and the capacity to provide support in emotionally charged situations. This includes the ability to remain composed, empathetic, and supportive when dealing with individuals affected by a tragic incident. The candidate should embrace ambiguity and drive clarity across teams and organizations. This role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences. Balancing time between projects and rapid response is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role. This role is required to participate in an on-call rotation to lead rapid response activities. Emotional intelligence and experience supporting crisis, incident management or trauma strongly preferred. • Role requires up to 15% international travel • Must be able to work flexibly across multiple time zones • Experience working in fast-paced, ambiguous environments • Position requires strong adaptability to changing priorities • Ability to influence without direct authority • Experience in stakeholder management at senior levels Basic Qualifications: - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent Preferred Qualifications: - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents at Amazon UK Services Ltd.. Skills: Risk management, Incident response, Stakeholder management. Support incident management. Support risk mitigation", "postedDate" : "2026-06-13T12:15:59.407", "createdAt" : "2026-06-13T12:15:59.407", "lastUpdated" : "2026-06-15T00:57:39.395", "ingestTimestamp" : "2026-06-13T12:15:59.407", "mongoId" : "68c2e419f8b1b0376634c391", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072193/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Risk mitigation", "Incident prevention", "Data analysis", "Empathy", "Influence", "Judgment", "Maturity", "Adaptability", "Risk management", "Incident response", "Stakeholder management", "Incident management", "Process improvement", "Last Mile logistics", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 589.9827, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a191e7758b93c861e39f716", "title" : "SIAM Change Manager", "industry" : "Technology", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior SIAM Change Manager in Bangalore, India, adjusted for the technology industry and full-time employment." }, "location" : "India-Karnataka-Bangalore", "locations" : [ "India-Karnataka-Bangalore", "Brigade Tech Gardens, Katha No. 119, Kundalahalli Village, K.R. Puram Hobli, Ward No. 85, Bangalore" ], "certifications" : [ "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Release, Control & Validation)", "SIAM Foundation/Professional", "COBIT", "ISO/IEC 20000" ], "timestamp" : "2026-06-16T02:50:00.115", "fingerprint" : "b3e874a92bec2b95483fb1b118fc9aec051f508e4ab0261fe812a1c2324e0282", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=896759", "externalId" : "896759", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 7, "experienceMaxYears" : 12, "experienceLevel" : "Senior", "technicalSkills" : "ITIL, COBIT, ISO/IEC 20000", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Integrated change governance", "Conflict resolution", "Audit support", "Compliance activities" ], "hardSkillsList" : [ "Change management", "Service management", "IT operations", "Risk assessment", "Impact assessment", "Rollback assessment", "Trend analysis" ], "hardSkills" : [ { "name" : "Change management", "level" : "intermediate" }, { "name" : "Service management", "level" : "intermediate" }, { "name" : "IT operations", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Impact assessment", "level" : "intermediate" }, { "name" : "Rollback assessment", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" } ], "majorSkills" : "Change Management, SIAM, ITIL, Vendor management", "majorSkillsList" : [ "Change Management", "SIAM", "ITIL", "Vendor management" ], "coreResponsibilities" : "Govern end-to-end IT change management process, Coordinate IT change management process, Assure end-to-end IT change management process, Assess changes, Approve changes, Schedule changes, Implement changes in a controlled manner, Minimize service disruption, Enable business agility, Integrate internal IT teams, external vendors, and business, Ensure adherence to ITIL best practices, Ensure adherence to organizational governance, Own and manage the end-to-end Change Management process, Ensure consistent application of change policies, Ensure consistent application of change procedures, Ensure consistent application of change standards, Coordinate changes across multiple suppliers, Coordinate changes across internal teams, Coordinate changes across third-party vendors, Act as single point of accountability for integrated, Act as single point of accountability for conflict, Lead Change Advisory Board (CAB) meetings, Facilitate Change Advisory Board (CAB) meetings, Lead Emergency CAB (ECAB) meetings, Facilitate Emergency CAB (ECAB) meetings, Ensure accurate risk assessments are completed, Ensure accurate impact assessments are completed, Ensure accurate rollback assessments are completed, Communicate with technical audiences, Communicate with operational audiences, Communicate with business audiences, Support audit activities, Support compliance activities, Analyze change performance metrics, Drive continual service improvement (CSI) initiatives", "teamCollaboration" : "Internal IT teams; External vendors; Business stakeholders; Multiple suppliers; Third-party vendors; Cross-functional collaboration", "projectManagementSkills" : [ "Change Management", "Service Management", "IT Operations" ], "domainKnowledge" : "SIAM operating model; ITIL processes; Change Management; Release Management; Incident Management; Problem Management; Configuration Management", "domainList" : [ "siam-operating-model", "itil-processes", "change-management", "release-management", "incident-management", "problem-management", "configuration-management" ], "domainSpecificKnowledge" : [ "SIAM operating model", "ITIL processes", "Change Management", "Release Management", "Incident Management", "Problem Management", "Configuration Management" ], "toolProficiency" : [ "ServiceNow", "BMC Remedy" ], "communicationSkills" : "Effective communication", "problemSolvingSkills" : "Conflict resolution; Trend analysis", "outcomesObjectives" : "Minimize service disruption; Enable business agility; Drive continual service improvement", "qualificationsBasic" : "Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, 7–12 years of overall IT experience, 4–6 years in Change Management, Service Management, or IT Operations, Proven experience in a SIAM or multi-vendor ecosystem, Hands-on experience leading CAB and ECAB meetings, Experience managing high-risk and complex changes, In-depth understanding of ITIL processes, Experience analyzing change performance metrics, Exposure to regulatory, audit, and compliance requirements, Experience using ITSM tools, Stakeholder management experience", "qualificationsPreferred" : "Master’s degree (MBA/MS in Information Systems, IT Management, or Operations), ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred, SIAM Foundation/Professional certification is desirable, Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus, Experience in global delivery environments, Cross-functional collaboration experience", "remoteFriendly" : false, "rawDescription" : "SIAM CHANGE MANAGER Position Overview: The SIAM Change Manager is responsible for governing, coordinating, and assuring the end‑to‑end IT change management process across multiple service providers within a SIAM operating model. The role ensures that all changes are assessed, approved, scheduled, and implemented in a controlled manner to minimize service disruption while enabling business agility. This role acts as a key integrator between internal IT teams, external vendors, and business stakeholders, ensuring adherence to ITIL best practices and organizational governance. Responsibilities: Own and manage the end‑to‑end Change Management process within the SIAM framework. Ensure consistent application of change policies, procedures, and standards across all service providers. Coordinate changes across multiple suppliers, internal teams, and third‑party vendors. Act as the single point of accountability for integrated change execution and conflict resolution. Lead and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings. Ensure accurate risk, impact, and rollback assessments are completed for all changes. Communicate effectively with technical, operational, and business audiences. Support audit and compliance activities related to change management. Analyze change performance metrics (success rate, emergency changes, failures, collisions). Drive continual service improvement (CSI) initiatives based on trend analysis Education & Experience Qualification Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage. ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred. SIAM Foundation/Professional certification is desirable. Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus. Experience: 7–12 years of overall IT experience, with at least 4–6 years in Change Management, Service Management, or IT Operations within an enterprise environment. Proven experience working in a SIAM or multi-vendor ecosystem with responsibility for integrated change governance. Strong hands-on experience leading CAB and ECAB meetings and managing high-risk and complex changes. In-depth understanding of ITIL processes, especially Change, Release, Incident, Problem, and Configuration Management. Experience analyzing change performance metrics (change success rate, emergency changes, failed changes, change collisions) and driving improvement initiatives. Exposure to regulatory, audit, and compliance requirements related to IT change governance. Experience using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Strong stakeholder management experience, including communication with senior leadership and external service providers. Experience in global delivery environments and cross-functional collaboration is preferred. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "SIAM Change Manager. Skills: Change Management, SIAM, ITIL, Vendor management. Govern end-to-end IT change management process. 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Support audit and compliance activities related to change management. Analyze change performance metrics (success rate, emergency changes, failures, collisions). Drive continual service improvement (CSI) initiatives based on trend analysis Education & Experience Qualification Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage. ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred. SIAM Foundation/Professional certification is desirable. Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus. Experience: 7–12 years of overall IT experience, with at least 4–6 years in Change Management, Service Management, or IT Operations within an enterprise environment. 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Ab Juli 2026 suchen wir talentierte Student:innen, um unsere Leadership & Change Practices zu verstärken. Wir helfen Menschen und Organisationen, sich zu verändern. Um die bestmögliche Wirkung zu erreichen, kombinieren wir analytisches Denken und intuitives Verständnis. Wir verknüpfen die neuesten Theorien mit Sensibilität für Menschen und Organisationsdynamik. Nicht zuletzt beziehen wir aktiv die Leute mit ein, die in die Veränderung involviert sind – wir nennen das Collaborative Consulting. Seit 30 Jahren schaffen wir mit unserem Ansatz positive Veränderung. Deine Arbeit wird höchst relevant sein. Deshalb musst du die Fähigkeit haben, Probleme systematisch zu erfassen, zu analysieren, Lösungen zu entwickeln, diese zu validieren und zu kommunizieren. Wir suchen Teammitglieder, die … * sich in den finalen Zügen ihres Masterstudiums im Bereich Psychologie, Kulturwissenschaften, Management & Leadership, Betriebswirtschaft oder ähnlichem befinden und zu den Besten ihres Jahrgangs gehören. * ausgezeichnete Analyse-, Problemlösungs- und Kommunikationsfähigkeiten besitzen * erste Berufserfahrung (z. B. durch Praktika) im Beratungsumfeld und/oder der Industrie mitbringen, vor allem im Bereich Leadership Coaching, Change-Management, Cultural und Behavioral Change, Learning und Agilität usw. * empathisches Gespür haben und mit Leidenschaft Kundenkontakte aufbauen und pflegen * die Fähigkeit haben, Menschen zu begeistern und auch in Stresssituationen Ruhe zu bewahren – und so nachhaltigen Mehrwert für unsere Kunden schaffen * fließend Deutsch und Englisch sprechen und schreiben Was bieten wir an? Eine Karriere bei der Implement Consulting Group folgt keinem vorgegebenen Pfad. Wir wollen Menschen entwickeln, keine Prototypen. Deshalb ist jeder Entwicklungspfad bei uns persönlich und entspricht den individuellen Ambitionen. Bei der Implement Consulting Group arbeiten wir mit einem hohen Maß an Autonomie und persönlicher Verantwortung. Wir unterstützen uns gegenseitig und helfen unsere Kunden, außergewöhnliche Ergebnisse zu erzielen. Wir bieten beste Entwicklungsmöglichkeiten in einem Netzwerk von Kolleg:innen, die den Anspruch haben, das Beratungsgeschäft zu wandeln.", "summaryDescription" : "Praktikant:in im Bereich Leadership & Change at Implement Consulting Group. Skills: Leadership, Change Management, Collaborative Consulting. Help people and organizations change. Achieve best possible impact", "postedDate" : "2026-06-15T13:30:07.000", "createdAt" : "2026-06-15T23:57:44.641", "lastUpdated" : "2026-06-16T09:17:43.354", "ingestTimestamp" : "2026-06-15T23:57:44.641", "mongoId" : "6a3068e9f292fd229cfc5f2c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Systematic problem analysis", "Solution development", "Solution validation", "Solution communication", "Leadership", "Change Management", "Collaborative Consulting", "Cultural Change", "Behavioral Change", "Learning", "Agility" ], "skillCount" : 11, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 539.7432, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94b374d8ee00a098b4bc", "title" : "Head of Change & Transformation", "company" : "VGW Australia", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Change & Transformation in Perth, Australia, adjusted for the gaming industry and company size." }, "location" : "Level 11 & 12, 15 - 17 William St, Perth, WA, 6000", "locations" : [ "Level 11 & 12", "15 - 17 William St", "Perth", "WA", "6000", "Level 44", "225 George St", "Sydney NSW 2000" ], "timestamp" : "2026-06-15T09:38:03.789", "fingerprint" : "3309312609ed0ed08d35e57803360196485b0580279e4cc279e3e4dc0c36f8ce", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vgw-australia/jobs/8559358002", "externalId" : "8559358002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Perth", "state" : "Western Australia", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-31.9558967,115.8605784" } ], "locationText" : "Perth, Western Australia, Australia", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "majorSkills" : "Process management, Change management, Transformation", "majorSkillsList" : [ "Process management", "Change management", "Transformation" ], "coreResponsibilities" : "Manage change initiatives, Drive transformation programs, Coordinate cross-functional teams, Manage vendor relationships, Monitor operational metrics, Plan resources effectively, Implement continuous improvement", "teamCollaboration" : "Cross-functional teams; Stakeholder engagement", "projectManagementSkills" : [ "Change management", "Transformation" ], "continuousLearning" : "Career advancement opportunities; Learning opportunities", "outcomesObjectives" : "Achieve remarkable things", "workSiteFlexibility" : "Flexible", "rawDescription" : "Head of Change we win together, do what’s right, put our players first and are powered by passion. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits. But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more. It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team. 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Drive transformation programs", "postedDate" : "2026-06-14T08:34:49.773", "createdAt" : "2026-06-14T08:34:49.773", "lastUpdated" : "2026-06-15T09:38:03.789", "ingestTimestamp" : "2026-06-14T08:34:49.773", "mongoId" : "6a2c94b374d8ee00a098b4bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Process management", "Change management", "Transformation", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 533.91626, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c94b374d8ee00a098b4b7", "title" : "Head of Change & Transformation", "company" : "VGW Australia", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Change & Transformation in Perth, Australia, adjusted for the gaming industry and company size." }, "location" : "Level 11 & 12, 15 - 17 William St, Perth, WA, 6000", "locations" : [ "Level 11 & 12", "15 - 17 William St", "Perth", "WA", "6000", "Level 44", "225 George St", "Sydney NSW 2000" ], "timestamp" : "2026-06-15T09:03:47.229", "fingerprint" : "91ae6204a6b430ad8c73256947799940d75b04b419b1d3c1cb9239ec62a6c8c4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vgw-australia/jobs/8559357002", "externalId" : "8559357002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Perth", "state" : "Western Australia", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-31.9558967,115.8605784" } ], "locationText" : "Perth, Western Australia, Australia", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "majorSkills" : "Process management, Change management, Transformation", "majorSkillsList" : [ "Process management", "Change management", "Transformation" ], "coreResponsibilities" : "Manage change initiatives, Drive transformation programs, Coordinate cross-functional teams, Manage vendor relationships, Monitor operational metrics, Plan resources effectively, Implement continuous improvements", "teamCollaboration" : "Cross-functional teams; Stakeholder engagement", "projectManagementSkills" : [ "Change management", "Transformation management" ], "continuousLearning" : "Career advancement opportunities; Learning opportunities", "outcomesObjectives" : "Achieve remarkable things", "workSiteFlexibility" : "Flexible", "rawDescription" : "Head of Change we win together, do what’s right, put our players first and are powered by passion. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits. But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more. It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team. 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Security Analytics teams; Detection teams; Security engineering teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Threat actor tactics; Threat actor techniques; Threat actor procedures; Security incident response; Network security; Digital forensics; Data analytics", "domainList" : [ "threat-actor-tactics", "threat-actor-techniques", "threat-actor-procedures", "security-incident-response", "network-security", "digital-forensics", "data-analytics" ], "domainSpecificKnowledge" : [ "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Network security", "Digital forensics", "Data analytics" ], "toolProficiency" : [ "Chronicle", "Tines", "Osquery", "Splunk" ], "communicationSkills" : "Operational reporting; Incident reporting", "documentationSkills" : "Response procedures; Runbooks", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely and effective resolution of casework", "qualificationsBasic" : "5+ years leading Security Operations or Incident Response teams, Hands-on, technical management experience, B.S. or M.S. Computer Science or related field, Equivalent experience in Security, Experience recruiting, growing, and leading technical teams, Performance management experience, Excellent written and verbal communication skills, Ability to develop and deliver operational or incident-related information to leadership, Advanced knowledge of data analytics, Advanced knowledge of network security, Advanced knowledge of digital forensics, Advanced knowledge of incident response investigations, Experience with Python, Experience with SQL, Familiarity with macOS, Familiarity with Linux, Familiarity with Windows, Understanding of threat actor TTPs", "qualificationsPreferred" : "Broad knowledge across information security domain, Familiarity with endpoint security, Familiarity with email security, Familiarity with network security, Familiarity with identity management, Familiarity with cloud security, Familiarity with vulnerability management, Familiarity with incident response, Familiarity with threat intelligence, Experience with engineering, Experience with data processing and analysis tools, Familiarity with network observability, Familiarity with security software, Familiarity with data engineering solutions, Familiarity with Chronicle, Familiarity with Tines, Familiarity with osquery, Familiarity with Splunk", "remoteFriendly" : true, "rawDescription" : "Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effective resolution of casework. You will also collaborate with various internal stakeholders, including the Security Analytics and Detection teams, and make continuous improvements to Stripe’s security incident response function. Responsibilities Lead and support a team of security analysts, investigators, and responders who triage, assess, and respond to threats Provide technical guidance to the team, as a subject matter expert Influence the organizational mission and vision by ensuring prioritization and delivery of project work that is aligned with relevant security roadmaps Strengthen KPIs and metrics for measuring response operations effectiveness, for clear and consistent reporting to internal stakeholders Work cross-functionally with security engineering teams to gather requirements for analyzing and responding to security events data at scale while protecting Stripe networks, systems, and data from threats Develop, document, and implement strategies, runbooks, and capabilities to support the incident response process Continuously improve security processes and response capabilities by collaborating with security engineers and analysts Coach and mentor individual contributors, enabling career development and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading Security Operations or Incident Response teams, including hands-on, technical management experience of security analysts or engineers B. S. or M. S. Computer Science or related field, or equivalent experience in Security Experience recruiting, growing, and leading technical teams, including performance management Excellent written and verbal communication skills, including the ability to develop and deliver operational or incident-related information to leadership Advanced knowledge of data analytics (e. g. logs for first or third party applications, system / data access events), network security, digital forensics, and incident response investigations Experience with Python and SQL, and/or familiarity with other programming languages Familiarity with operating systems, file systems, and memory on macOS, Linux, or Windows Strong understanding of threat actor tactics, techniques, and procedures (TTPs) Preferred qualifications Broad knowledge and experience across the information security domain, including familiarity with endpoint, email, network, identity management, cloud security, vulnerability management, incident response, and threat intelligence. Experience with engineering, data processing and analysis tools Familiarity with network observability, security software, or data engineering solutions (Chronicle, Tines, osquery, Splunk, etc.)", "summaryDescription" : "Security Incident Response Manager at Stripe. Skills: Incident Response Management, Security Operations, Team Leadership, Threat Analysis. Leverage security management experience. 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Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and", "summaryDescription" : "Apprenticeship - Change Manager Assistant at Betclic Group", "createdAt" : "2026-06-14T18:38:01.384", "lastUpdated" : "2026-06-16T06:40:32.778", "ingestTimestamp" : "2026-06-14T18:38:01.384", "mongoId" : "6a2d19fe74d8ee00a0aee7e5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 519.3018, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.85 }, { "id" : "6a307a55f292fd229c03aba6", "title" : "Manager, AV Incident Management", "company" : "May Mobility", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T10:30:40.536", "fingerprint" : "3053d197eb8333d33227ff4e5ed999fd054ab117a0661ad9829b7a124b47c017", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/maymobility/jobs/8587945002", "externalId" : "8587945002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary The Manager, AV Incident Management is responsible for leading May Mobility's incident management function within the Systems Risk Management team. This role owns the end-to-end incident response process across our autonomous vehicle operations, ensuring every incident is identified, managed, and closed in a way that is accurate, timely, and defensible to regulators and partners. As May Mobility scales its fleet and expands toward continuous autonomous operations, this role provides the senior leadership and operational expertise needed to mature our incident management capability in line with that growth. This individual will develop and maintain the processes, standards, and team structures that keep our operations safe and our safety case credible. Essential Responsibilities Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks Skills and Abilities Success in this role typically requires the following competencies: Deep understanding of AV operations and the regulatory environment governing autonomous vehicle deployment in the United States Proven ability to lead and make decisions under pressure, with clear judgment on escalation and regulatory reporting thresholds Strong process ownership instincts - able to design systems that work consistently across teams and time zones Effective communicator across technical, legal, and executive audiences Ability to build and develop a team from a small base, with a practical approach to scaling that stays ahead of operational demand High integrity in handling sensitive operational and safety information Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry Direct experience owning regulatory incident reporting to federal or state transportation authorities Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level Experience building and leading small, high-performing teams in a fast-paced operational environment Desirable Qualifications: Experience at an AV company that has operated or launched driverless commercial service Background in first responder coordination and external communications during major incidents Familiarity with safety case frameworks and risk-based assessment methodologies Prior military experience, especially those with Special Operations or Officer Command roles, or equivalent Federal or State Government experience Physical Requirements Standard office working conditions which includes but not limited to: Prolonged sitting Prolonged standing Prolonged computer use Travel Required? 0-10% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $150,000—$225,000 USD", "summaryDescription" : "Manager, AV Incident Management at May Mobility", "postedDate" : "2026-06-16T01:15:48.328", "createdAt" : "2026-06-16T01:15:48.328", "lastUpdated" : "2026-06-16T10:30:40.536", "ingestTimestamp" : "2026-06-16T01:15:48.328", "mongoId" : "6a307a55f292fd229c03aba6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 518.5152, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8c8374d8ee00a0975b5a", "title" : "Incident Response Lead", "company" : "WHOOP", "industry" : "Information Security", "salary" : { "min" : 130000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "certifications" : [ "GCIH", "GCFA", "CISSP" ], "timestamp" : "2026-06-15T12:05:20.732", "fingerprint" : "bddddbefd297cde0f29d2286596a2e145615d870cd25df0e237c4a59536e642a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/90e465bb-f1fb-4763-892e-320780db4f6f/application", "externalId" : "90e465bb-f1fb-4763-892e-320780db4f6f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SIEM, EDR, Cloud security monitoring, Digital forensics, Threat detection", "professionalSkills" : [ "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification" ], "hardSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "SOC operations", "level" : "intermediate" }, { "name" : "Host investigation", "level" : "intermediate" }, { "name" : "Cloud investigation", "level" : "intermediate" }, { "name" : "Log investigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident response, Digital forensics, Threat detection, SOC operations", "majorSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations" ], "coreResponsibilities" : "Lead incident response activities, Serve as incident commander, Partner with SOC, Validate alerts, Guide investigations, Drive containment, Drive eradication, Conduct host investigations, Conduct cloud investigations, Conduct log investigations, Coordinate with forensic firms, Maintain incident response playbooks, Improve escalation procedures, Improve communication workflows, Lead post-incident reviews, Lead root cause analysis, Define remediation actions, Track remediation actions, Develop tabletop exercises, Execute incident simulations, Support breach impact assessments, Support regulatory notification, Improve detection capabilities, Improve response capabilities, Own incident metrics, Own incident reporting, Report response times, Report trends, Report risk reduction", "teamCollaboration" : "24x7 SOC provider; Cross-functional stakeholders; Security, IT, GRC, Legal", "projectManagementSkills" : [ "Remediation tracking" ], "domainKnowledge" : "Cloud-native environments; MITRE ATT&CK; GDPR; HIPAA; PCI", "domainList" : [ "cloud-native-environments", "mitre-att-ck", "gdpr", "hipaa", "pci" ], "domainSpecificKnowledge" : [ "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI" ], "toolProficiency" : [ "SIEM platforms", "EDR tools", "Cloud monitoring" ], "communicationSkills" : "Cross-functional coordination", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "On-call escalation rotation", "outcomesObjectives" : "Systemic risk reduction", "qualificationsBasic" : "7+ years incident response, Lead incident investigations, Host, cloud, log investigations, SIEM platforms expertise, EDR tools expertise, Cloud security monitoring expertise, Work with external SOC, Attack frameworks understanding, GDPR, HIPAA, PCI support, Excellent communication skills, Bachelor's degree or certifications", "qualificationsPreferred" : "GCIH certification, GCFA certification, CISSP certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "At WHOOP, we’re on a mission to unlock human performance and healthspan. Our wearable technology provides personalized insights that help millions of members better understand their bodies and make smarter decisions about training, recovery, and lifestyle. We are seeking a Incident Response Lead to drive security incident response across the enterprise. In this role, you will serve as the primary internal escalation point and hands-on responder for security incidents, partnering closely with WHOOP’s 24x7 SOC provider and cross-functional stakeholders to investigate, contain, and remediate threats. This is a highly technical individual contributor role with significant ownership and visibility across Security, IT, GRC, and Legal. RESPONSIBILITIES: - - Lead hands-on incident response activities, serving as the primary internal escalation point for security events - Serve as the central incident commander across Security, IT, GRC, and Legal during active incidents - Partner with the SOC to validate alerts, guide investigations, and drive containment and eradication efforts - Conduct host, cloud, and log-based investigations, and coordinate with external forensic firms when needed - Maintain and continuously improve incident response playbooks, escalation procedures, and communication workflows - Lead post-incident reviews and root cause analysis, ensuring remediation actions are clearly defined and tracked - Develop and execute tabletop exercises and incident simulations to test and strengthen response readiness - Partner with GRC and Legal to support breach impact assessments and regulatory notification processes - Drive continuous improvement of detection and response capabilities across SIEM, EDR, cloud monitoring, and identity systems - Own incident metrics and reporting, including response times, trends, and systemic risk reduction initiatives - Participate in an on-call escalation rotation to provide after-hours incident leadership when required QUALIFICATIONS: - - 7+ years of experience in incident response, digital forensics, threat detection, or SOC operations - Proven experience leading incident investigations in complex, cloud-native environments - Strong experience conducting host, cloud, and log-based investigations - Hands-on expertise with SIEM platforms, EDR tools, and cloud security monitoring - Experience working with external SOC or MDR providers - Strong understanding of attack frameworks (MITRE ATT&CK) and their application to detection and response - Experience supporting breach response obligations under GDPR, HIPAA, PCI, or similar regulatory frameworks - Excellent communication skills with the ability to coordinate cross-functional stakeholders under pressure - Bachelor’s degree or relevant certifications (GCIH, GCFA, CISSP, or equivalent) This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. 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Serve as incident commander", "createdAt" : "2026-06-14T04:00:46.619", "lastUpdated" : "2026-06-15T12:05:20.732", "ingestTimestamp" : "2026-06-14T04:00:46.619", "mongoId" : "6a2c8c8374d8ee00a0975b5a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation", "Leadership", "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification", "Remediation tracking", "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI", "GCIH", "GCFA", "CISSP", "SIEM platforms", "EDR tools", "Cloud monitoring" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 514.12054, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. 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"f8e28b3da3d8dc0ddb4158731d67b78982364573170b99a427c5fe8cf5b41cb9", "source" : "taleo", "language" : "en", "applyUrl" : "https://jacobs.taleo.net/careersection/ex/jobdetail.ftl?job=324270", "externalId" : "324270", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Huntsville", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.7298470,-86.5859011" } ], "locationText" : "Huntsville, Alabama, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Aerospace, Mechanical, Industrial Engineering, Physics", "professionalSkills" : [ "Systems engineering", "Integration", "Configuration management", "Change processing", "Technical product control", "Documentation lifecycle", "Requirements traceability", "Verification documentation", "Product lifecycle control", "Impact assessment", "Cross-project agreements", "Program plans", "Bilateral exchanges" ], "hardSkillsList" : [ "Change package processing", "Document ownership", "Configuration management coordination", "GFE tracking", "Documentation lifecycle activities", "Formal review boards", "Technical products control", "Traceable integration", "Engineering documentation management", "Electronic records management", "Stakeholder feedback incorporation", "Technical accuracy", "Version control", "Document reviews coordination", "Comment incorporation", "Resolution coordination", "Control boards processing", "Technical Interchange Meetings", "Formal approval forums", "GFE documentation tracking", "Schedule dependencies tracking", "Change management activities", "Documentation updates", "Program requirements alignment", "Milestone preparation", "Product completion", "Product accuracy", "Product approval", "Status updates", "Board actions", "GFE tracking updates" ], "softSkillsList" : [ "Organized" ], "hardSkills" : [ { "name" : "Change package processing", "level" : "intermediate" }, { "name" : "Document ownership", "level" : "intermediate" }, { "name" : "Configuration management coordination", "level" : "intermediate" }, { "name" : "GFE tracking", "level" : "intermediate" }, { "name" : "Documentation lifecycle activities", "level" : "intermediate" }, { "name" : "Formal review boards", "level" : "intermediate" }, { "name" : "Technical products control", "level" : "intermediate" }, { "name" : "Traceable integration", "level" : "intermediate" }, { "name" : "Engineering documentation management", "level" : "intermediate" }, { "name" : "Electronic records management", "level" : "intermediate" }, { "name" : "Stakeholder feedback incorporation", "level" : "intermediate" }, { "name" : "Technical accuracy", "level" : "intermediate" }, { "name" : "Version control", "level" : "intermediate" }, { "name" : "Document reviews coordination", "level" : "intermediate" }, { "name" : "Comment incorporation", "level" : "intermediate" }, { "name" : "Resolution coordination", "level" : "intermediate" }, { "name" : "Control 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], "majorSkills" : "Systems Engineering, Documentation Control, Configuration Management, Change Management", "majorSkillsList" : [ "Systems Engineering", "Documentation Control", "Configuration Management", "Change Management" ], "coreResponsibilities" : "Serve as change package engineer, Prepare documentation, Process documentation, Track documentation, Develop engineering documentation, Maintain engineering documentation, Manage engineering documentation, Incorporate stakeholder feedback, Ensure technical accuracy, Ensure version control, Coordinate document reviews, Ensure comment incorporation, Ensure resolution incorporation, Process documentation through control boards, Process documentation through TIMs, Process documentation through approval forums, Track Government Furnished Equipment documentation, Manage Government Furnished Equipment documentation, Track GFE exchange records, Manage GFE exchange records, Support change management activities, Perform impact assessments, Update documentation, Interface with teams, Ensure documentation alignment, Support milestone preparation, Ensure products are complete, Ensure products are accurate, Ensure products are approved, Provide status updates, Perform other duties", "teamCollaboration" : "Integrated team; Multidisciplinary teams; International partners; Cross-organizational teams; Multi-contractor teams", "projectManagementSkills" : [ "Configuration management", "Change management" ], "domainKnowledge" : "Human-rated exploration systems; Launch vehicles; Main propulsion systems; Human Exploration Development; Operations Office; Marshall Space Flight Center; Multi-Purpose Habitation; Systems engineering documentation; ConOps; Requirements documentation; V&V documentation; Moon-to-Mars Agreement Exchange", "domainList" : [ "human-rated-exploration-systems", "launch-vehicles", "main-propulsion-systems", "human-exploration-development", "operations-office", "marshall-space-flight-center", "multi-purpose-habitation", "systems-engineering-documentation", "conops", "requirements-documentation", "v-v-documentation", "moon-to-mars-agreement-exchange" ], "domainSpecificKnowledge" : [ "Human-rated exploration systems", "Launch vehicles", "Main propulsion systems", "Human Exploration Development", "Operations Office", "Marshall Space Flight Center", "Multi-Purpose Habitation", "Systems engineering documentation", "ConOps", "Requirements documentation", "V&V documentation", "Moon-to-Mars Agreement Exchange" ], "toolProficiency" : [ "MAX tool" ], "communicationSkills" : "Verbal status updates; Written status updates", "documentationSkills" : "Documentation lifecycle; Engineering documentation; Technical data packages; Requirements documents; Interface control documents; Verification documentation; Technical product lifecycle control", "continuousLearning" : "Professional development; Leadership development; Team Lead Academy; Education reimbursement; Mentoring; Company sponsored networking events", "problemSolvingSkills" : "Assess impacts; Coordinate resolution", "specialRequirements" : "Proof of U.S. Citizenship", "qualificationsBasic" : "Bachelor's degree, 5 years of experience, Master's degree with 3 years, PhD with 1 year, Engineering configuration management experience, Change processing experience, Technical product control experience, Prepare engineering products, Coordinate engineering products, Process engineering products, Support control boards, Support TIMs, Support milestone preparation, Interpret engineering documentation, Coordinate technical inputs, Support requirements traceability, Support verification documentation, Support product lifecycle control, Track actions, Assess impacts of changes, Coordinate resolution with engineering", "qualificationsPreferred" : "Package processing experience, Documentation lifecycle control experience, Track Government Furnished Equipment, Support cross-program exchanges, MAX tool experience, Systems engineering documentation familiarity, Configuration management tools familiarity, Document control systems familiarity, Cross-organizational environments experience, International partner environments experience, Multi-contractor environments experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Create Your Career: Grow With Us Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like Team Lead Academy, education reimbursement, mentoring, and company sponsored networking events, you can take control of your own career path on your own terms with a company that believes in you. A Place Where You Belong People are at the heart of our business. We reflect a diversity of cultures, backgrounds, and experiences. We expect our people, clients, and partners to treat one another with dignity and respect. This means promoting inclusion, celebrating diversity, and appreciating the differences we all bring to our workplace. S upport Your Well-Being Our comprehensive benefits package includes wellness programs, 11 paid holidays, paid time off, employee perks and much more. With these benefits, plus the option for flexible schedules and possible remote a few days a week (depending on customer requirements) we’ll support you as you pursue a balanced, fulfilling life—at work and at home. The Human Landing System (HLS) Propulsion Systems Engineer will work in a highly integrated team performing technical and integration activities to support main propulsion systems and launch vehicles. Responsibilities: This posting is for a Systems Engineer to support NASA’s Human Exploration Development and Operations (HEDO) Office at Marshall Space Flight Center. This position directly supports the Multi-Purpose Habitation (MPH) effort and focuses on change package processing, document ownership, configuration management coordination, and Government Furnished Equipment (GFE) tracking in support human-rated exploration systems. The selected candidate will serve as a detail oriented, organized engineer capable of managing documentation lifecycle activities, supporting formal review boards, and ensuring technical products are controlled, traceable, and properly integrated across the MPH team to include international partners. The responsible engineer will: Serve as change package engineer for assigned MPH products, preparing, processing, and tracking documentation through formal review and approval boards. Develop, maintain, and manage engineering documentation and electronic records supporting bilateral exchanges, cross-project/program agreements, and joint project/program plans. Act as document owner for assigned products, incorporating stakeholder feedback and ensuring technical accuracy and version control. Coordinate document reviews across multidisciplinary teams and ensure timely incorporation of comments and resolutions. Process documentation and exchange records through control boards, Technical Interchange Meetings (TIMs), and other formal approval forums. Track and manage Government Furnished Equipment (GFE) documentation and exchange records, including status, configuration, and associated schedule dependencies. Support change management activities, including impact assessments and documentation updates. Interface with systems engineering, integration, and contractor teams to ensure documentation alignment with program requirements. Support milestone preparation by ensuring required products are complete, accurate, and properly approved. Provide written and verbal status updates on document processing, board actions, and GFE tracking. Perform other duties as required in support of Multi-Purpose Habitation objectives. Qualifications: Required Education/Experience/Skills: Bachelor’s degree in Aerospace, Mechanical, Industrial Engineering, Physics, or related technical discipline from an ABET-accredited institution with 5 years of direct engineering experience; OR Master’s degree with 3 years of experience; OR PhD with 1 years of experience. Experience supporting engineering configuration management, change processing, or technical product control activities within a complex technical or aerospace development program. Experience preparing, coordinating or processing engineering products (e.g., requirements documents, interface control documents, verification documentation, or technical data packages) through formal technical review or approval processes. Experience supporting control boards, technical interchange meetings (TIMs), or milestone review preparation activities. Ability to interpret engineering documentation and coordinate technical inputs across multidisciplinary teams. Experience supporting requirements traceability, verification documentation, or technical product lifecycle control. Ability to track actions, assess impacts of proposed changes, and coordinate resolution with responsible engineering organizations. Strong organizational skills and attention to technical detail with the ability to manage multiple engineering product and schedules simultaneously. Ability to communicate technical status clearly through written documentation and status briefings. Proficiency with standard engineering documentation and collaboration tools. (e.g., Microsoft Office suite or equivalent). Preferences: Experience supporting human-rated aerospace development programs. Familiarity with NASA configuration management processes and formal review boards. Experience supporting change package processing and documentation lifecycle control. Experience tracking Government Furnished Equipment (GFE) and supporting cross-program exchanges via the Moon-to-Mars Agreement Exchange (MAX) tool. Familiarity with systems engineering documentation (ConOps, requirements, V&V documentation). Working knowledge of configuration management tools or document control systems. Experience working in cross-organizational, international partner, and/or multi-contractor environments. Essential Functions Work Environment: General office environment (100%). Requires ability to provide clear, concise, accurate and timely communication, both verbally and in writing (100%). Requires ability to interact professionally with co-workers, management, and client (100%). Requires travel in the domestic USA ( Physical Requirements: Requires sitting for extended periods of time in meetings with peers, management, and with our client at NASA facilities to discuss technical issues (10%). Also, requires sitting for extended periods of time at a desk to write reports and perform engineering tasks (40%). Requires ability to use stairs or elevators for access between floors and multiple buildings at NASA and Amentum facilities (10%). Equipment and Machines: Requires ability to operate a personal computer, a telephone, fax machine, copier, calculator, and other general office equipment (100%). Attendance: Normal workday is from 7:30 a.m. through 4:30 p.m., Monday thru Friday. Minimal overtime may be required (10%) to meet schedule milestones and to support technical demands of the job. Regular attendance is a necessity and adequate arrangements for delegating duties during absences are required. Other Essential Functions: The ability to work independently with minimal supervision, and to make rational decisions, and to exercise good judgment is essential (100%). Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Proof of U.S. Citizenship is required. #ESSCA #JSEG #ASED United States-Alabama-Huntsville-20320-MSFC", "summaryDescription" : "MPH Systems Engineer. Skills: Systems Engineering, Documentation Control, Configuration Management, Change Management. Serve as change package engineer. Prepare documentation", "createdAt" : "2026-06-14T06:43:26.564", "lastUpdated" : "2026-06-15T05:00:42.998", "ingestTimestamp" : "2026-06-14T06:43:26.564", "mongoId" : "69ce5e1f9bc74574cb6752df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Change package processing", "Document ownership", "Configuration management coordination", "GFE tracking", "Documentation lifecycle activities", "Formal review boards", "Technical products control", "Traceable integration", "Engineering documentation management", "Electronic records management", "Stakeholder feedback incorporation", "Technical accuracy", "Version control", "Document reviews coordination", "Comment incorporation", "Resolution coordination", "Control boards processing", "Technical Interchange Meetings", "Formal approval forums", "GFE documentation tracking", "Schedule dependencies tracking", "Change management activities", "Documentation updates", "Program requirements alignment", "Milestone preparation", "Product completion", "Product accuracy", "Product approval", "Status updates", "Board actions", "GFE tracking updates", "Organized", "Systems Engineering", "Documentation Control", "Configuration Management", "Change Management", "Systems engineering", "Integration", "Configuration management", "Change processing", "Technical product control", "Documentation lifecycle", "Requirements traceability", "Verification documentation", "Product lifecycle control", "Impact assessment", "Cross-project agreements", "Program plans", "Bilateral exchanges", "Change management", "Human-rated exploration systems", "Launch vehicles", "Main propulsion systems", "Human Exploration Development", "Operations Office", "Marshall Space Flight Center", "Multi-Purpose Habitation", "Systems engineering documentation", "ConOps", "Requirements documentation", "V&V documentation", "Moon-to-Mars Agreement Exchange", "MAX tool" ], "skillCount" : 63, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 510.16254, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.98 }, { "id" : "694ae6ce70f0b99d589b2804", "title" : "Security Operations and Incident Response Manager", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 155000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Security Operations and Incident Response in Irvine, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T08:40:47.148", "fingerprint" : "d5f865261d9c50964a8d89f96af400da1cdb2f3eecdc20e0391203f2e5cc71a5", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105024", "externalId" : "105024", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "experienceLevel" : "Manager", "technicalSkills" : "SIEM, EDR, Threat intelligence, Ransomware, Phishing, Account takeover, Forensic analysis, Automation, Cloud security, AWS, Azure, Google Cloud, Oracle Cloud, Python, PowerShell", "professionalSkills" : [ "Incident response", "Threat hunting", "Tool administration", "Rule tuning", "Vulnerability management", "IAM", "DLP", "Application security", "Risk assessment", "Operational performance" ], "hardSkillsList" : [ "Security monitoring", "Threat detection", "Alert triage", "Incident handling", "Forensic investigation", "Playbook development", "Post-incident review", "Tool configuration", "Detection rule tuning", "Automation scripting", "Cloud monitoring", "Vulnerability scanning" ], "softSkillsList" : [ "Analytical mindset", "Leadership" ], "hardSkills" : [ { "name" : "Security monitoring", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "Alert triage", "level" : "intermediate" }, { "name" : "Incident handling", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Playbook development", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Tool configuration", "level" : "intermediate" }, { "name" : "Detection rule tuning", "level" : "intermediate" }, { "name" : "Automation scripting", "level" : "intermediate" }, { "name" : "Cloud monitoring", "level" : "intermediate" }, { "name" : "Vulnerability scanning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical mindset" }, { "name" : "Leadership" } ], "majorSkills" : "Incident response, Security operations, Threat detection, SIEM management", "majorSkillsList" : [ "Incident response", "Security operations", "Threat detection", "SIEM management" ], "coreResponsibilities" : "Monitor security events, Analyze security events, Detect threats, Respond to threats, Tune SIEM rules, Optimize SIEM ingestion, Leverage threat intelligence, Analyze financial threats, Develop detection strategies, Triage security alerts, Correlate data, Escalate critical incidents, Lead incident response, Support incident response, Perform forensic investigations, Document findings, Create incident response playbooks, Maintain incident response playbooks, Conduct post-incident reviews, Recommend improvements, Update security controls, Coordinate with MSSP partners, Validate escalations, Provide tuning feedback, Manage security tools, Configure security tools, Ensure tool performance, Ensure tool coverage, Develop detection rules, Tune detection rules, Develop alerts, Tune alerts, Implement automation responses, Streamline tasks, Monitor cloud environments, Secure cloud environments, Protect financial data, Protect workloads, Integrate security tools, Partner with vulnerability management, Partner with IAM teams, Collaborate with IT Infrastructure, Collaborate with IT Application Teams, Collaborate with DevOps, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Integrate security operations, Conduct vulnerability scans", "teamCollaboration" : "Cross-functional collaboration; Collaborate with IT Infrastructure; Collaborate with IT Application Teams; Collaborate with DevOps; Collaborate with IAM; Collaborate with DLP; Collaborate with Application Security; Collaborate with threat intelligence; Collaborate with vulnerability management; Collaborate with engineering teams; Collaborate with cybersecurity architecture; Collaborate with cybersecurity engineering", "domainKnowledge" : "Financial systems; Cybersecurity; Cloud environments; MITRE framework", "domainList" : [ "financial-systems", "cybersecurity", "cloud-environments", "mitre-framework" ], "domainSpecificKnowledge" : [ "Financial systems", "Cybersecurity", "Cloud environments", "MITRE framework" ], "toolProficiency" : [ "Splunk", "NGSIEM", "EDR", "SIEM", "Firewalls", "Vulnerability scanners" ], "communicationSkills" : "Communicate risk; Communicate operational performance; Documentation skills", "documentationSkills" : "Document findings", "continuousLearning" : "Continuous learning; Staying ahead of threats; Tuition reimbursement", "problemSolvingSkills" : "Analytical mindset; Root cause analysis", "specialRequirements" : "Work at home, Office environment", "outcomesObjectives" : "Reduce false positives; Improve detection fidelity; Enhance detection strategies; Prevent recurrence", "qualificationsBasic" : "5+ years experience, Experience with SIEM platforms, Experience with EDR, Experience with threat intelligence platforms, Experience with incident response lifecycle, Experience with cybersecurity metrics, Experience with KPIs, Experience communicating risk, Experience communicating operational performance, Experience with cloud environments, Experience with automation scripts, Experience with vulnerability scanners, Experience with firewalls", "qualificationsPreferred" : "Experience with Splunk, Experience with NGSIEM, Experience with AWS, Experience with Azure, Experience with Google Cloud, Experience with Oracle Cloud, Experience with Python, Experience with PowerShell", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Security Operations & Incident Response (SOIR) Manager is responsible for the enterprise-wide incident response function within the Security Operations Center (SOC), ensuring rapid detection, containment, and remediation of cybersecurity threats. This role is pivotal in maintaining the integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role will oversee 3 rd party vendor of incident responders and collaborate with threat intelligence, vulnerability management, and engineering teams to drive continuous improvement in detection and response capabilities. In addition, this role will create and maintain incident response playbooks and establish processes for proactive threat hunting, as well as be responsible for administration and day-to-day support of HCA EDR, SIEM, and HCA Monitoring, Threat detection, and remediation tools. What You Will Do 1.      Security Monitoring & Threat Detection : ·          Monitor and analyze security events in real-time using SIEM platforms (e.g., Splunk, NGSIEM etc.) to detect and respond to threats targeting financial systems, such as ransomware, phishing, or account takeover. ·          Tune and optimize SIEM correlation rules and ingestion pipelines to reduce false positives and improve detection fidelity. ·          Leverage threat intelligence platforms to analyze emerging financial-specific threats, correlate intelligence with internal data, and develop actionable insights to enhance detection and prevention strategies. 2.      Incident Response & Remediation : ·          Alert Triage: Investigate and triage security alerts, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·          Incident Handling: Lead and support incident response activities, including containment, eradication, and recovery, for security incidents spanning the MITRE framework. ·          Forensic Analysis: Perform forensic investigations to determine the root cause of incidents, and document findings for audits and legal purposes. ·          Playbook Development: Create and maintain incident response playbooks, ensuring rapid and consistent response processes. ·          Post-Incident Review: Conduct post-Incident reviews to identify lessons learned, recommend improvements, and update security controls to prevent recurrence. ·          Coordinate with MSSP partners in a co-managed SIEM/SOC model to validate escalations and provide tuning feedback. 3.      Tool Administration and Management of SOC Solutions : ·          Tool Administration: Manage and configure security tools, including SIEM, EDR, firewalls, and vulnerability scanners, to ensure optimal performance and coverage. ·          Rule Tuning: Develop and tune detection rules, signatures, and alerts to reduce false positives and improve detection accuracy in financial environments. ·          Automation: Implement automation responses (e.g. SOUR) scripts (e.g., Python, PowerShell) to streamline tasks like alert enrichment, incident triage, or vulnerability scans. ·          Cloud Security Monitoring: Monitor and secure cloud environments (e.g., AWS, Azure, Google Cloud, Oracle Cloud) using native security tools and third-party integrations, protecting financial data and workloads. ·          Collaborate with cybersecurity architecture & engineering team to ensure proper integration of security tools across cloud, network, and endpoint environments. ·          Partner with vulnerability management and IAM teams to ensure holistic security coverage. 4.      Collaboration, Automation, and Innovation Activities : ·          Cross-Functional Collaboration: Partner with IT Infrastructure and IT Application Teams, DevOps, IAM, DLP, and Application Security teams to integrate security operations with broader cybersecurity initiatives, such as cloud migrations or fintech development. ·          Vulnerability Management: Collaborate with Vulnerability Management team to conduct regular vulnerability scans across networks, systems, and applications to identify weaknesses, such as unpatched software or misconfigurations and support the patching management and/or adequate remediation plan. 5.      Documentation, Reporting, and Compliance Activities : ·          Incident Documentation: Document security incidents, investigations, and remediation actions in detail to support audits, compliance, and lessons learned. ·          Vulnerability and Penetration Test Reports: Produce comprehensive reports on vulnerability scans and penetration tests, including risk assessments, remediation plans, and validation results. ·          Metrics and Reporting: Develop and report on SOC metrics (e.g., Mean Time to Detect, Mean Time to Respond, vulnerability remediation rates, penetration test coverage) to demonstrate operational effectiveness. ·          Runbooks and Procedures: Maintain and update SOC runbooks, standard operating procedures (SOPs), and knowledge bases for incident response, vulnerability management, and penetration testing. What You Will Bring ·         Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes; including 3+ years of experience in financial services, with a strong understanding of financial threats (e.g., fraud, data breaches) and regulations (e.g., PCI DSS, Korean SOX, GDPR) ·       Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·          Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·          Bachelor’s degree in Computer Science, Information Security, or related field ·          Master’s degree preferred ·          Certification in one of the following: CISSP, CCSP, CISM, TOGAF or equivalent ·          Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary ·          Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·          Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs) ·          Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership ·          Demonstrated expertise in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review ·          Analytical mindset with attention to detail ·          Excellent communication and documentation skills ·          Ability to work under pressure and manage multiple incidents simultaneously ·          Passion for continuous learning and staying ahead of emerging threats Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Security Operations and Incident Response Manager at Hyundai Capital America. Skills: Incident response, Security operations, Threat detection, SIEM management. Monitor security events. Analyze security events", "createdAt" : "2026-06-14T08:13:57.992", "lastUpdated" : "2026-06-15T08:40:47.148", "ingestTimestamp" : "2026-06-14T08:13:57.992", "mongoId" : "694ae6ce70f0b99d589b2804", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Security monitoring", "Threat detection", "Alert triage", "Incident handling", "Forensic investigation", "Playbook development", "Post-incident review", "Tool configuration", "Detection rule tuning", "Automation scripting", "Cloud monitoring", "Vulnerability scanning", "Analytical mindset", "Leadership", "Incident response", "Security operations", "SIEM management", "Threat hunting", "Tool administration", "Rule tuning", "Vulnerability management", "IAM", "DLP", "Application security", "Risk assessment", "Operational performance", "Financial systems", "Cybersecurity", "Cloud environments", "MITRE framework", "Splunk", "NGSIEM", "EDR", "SIEM", "Firewalls", "Vulnerability scanners" ], "skillCount" : 36, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 508.62842, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9ab174d8ee00a0997ab7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T07:57:27.043", "fingerprint" : "0674c97cbcf6cd35d802305aa365aeb04d83e4cba299e7aa5f30419907978159", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, ServiceNow, ITIL", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "ServiceNow", "ITIL" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate to investigate incidents, Coordinate to troubleshoot incidents, Coordinate to resolve incidents, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incidents resolved within SLAs, Ensure incidents closed within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Cross-functional teams; Internal teams; External teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA", "Alerting tools", "Monitoring tools" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Ensure quick restoration of services; Drive incident resolution within SLAs; Minimal business impact during incidents; Resolve incidents within agreed SLAs; Close incidents within agreed SLAs", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, ServiceNow, ITIL. Manage Incident Management lifecycle. Coordinate to investigate incidents", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T00:30:35.550", "lastUpdated" : "2026-06-15T07:57:27.043", "ingestTimestamp" : "2026-06-14T00:30:35.550", "mongoId" : "6a2c9ab174d8ee00a0997ab7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "ServiceNow", "ITIL", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "JIRA", "Alerting tools", "Monitoring tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 508.06537, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30570bf292fd229cf33029", "title" : "Senior Consultant - ESG / Regulatory Change", "company" : "Delta Capita", "industry" : "Consulting", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Consultant in Financial Services in Dublin, Ireland, adjusted for seniority and contract employment type." }, "location" : "Ireland, Leinster, Ireland", "locations" : [ "Ireland, Leinster, Ireland" ], "timestamp" : "2026-06-16T08:52:45.099", "fingerprint" : "ce282f262c287ec67d4b50bd4529934c0a2fd58c4a17fad038c1ae9dadea9806", "source" : "recruitee", "language" : "en", "applyUrl" : "https://careersdeltacapita.recruitee.com/o/senior-consultant-esg-regulatory-change/c/new", "externalId" : "2641193", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.3493795,-6.2605593" } ], "locationText" : "Dublin, Ireland", "employmentType" : "FULL_TIME", "minimumEducation" : "associate degree", "experienceLevel" : "experienced", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "#### Job Title: Senior Consultant – ESG / Regulatory Change #### Contract Type: Contract (6 months) #### #### Overview An opportunity has arisen for an experienced Senior Consultant to lead the mobilisation and delivery of a key ESG-focused regulatory programme within a Strategy and Sustainability function. This role will play a critical part in preparing the organisation for upcoming European regulatory requirements related to building energy performance. ## Requirements #### Key Responsibilities * Lead the end-to-end delivery of changes required to ensure readiness for the EU Energy Performance of Buildings Directive (EPBD). * Develop and manage a comprehensive delivery plan, ensuring alignment across multiple workstreams. * Coordinate cross-functional teams to deliver key milestones on time and within scope. * Oversee business, process, data, and system changes required to support EPBD compliance. * Track and manage risks, issues, and dependencies, implementing mitigation strategies where necessary. * Support the development and delivery of interim solutions where full implementation may be phased. * Prepare regular status reports and updates for senior stakeholders. * Engage with governance forums, including Steering Committees and regulatory stakeholders. #### Programme Context * The EPBD is a European regulation aimed at reducing carbon emissions from buildings by 2050. * It is expected to be transposed into Irish law by May 2026. * The regulation will drive significant change, including: * Updates to BER (Building Energy Rating) scales and certificates * Enhanced data requirements * Changes to customer documentation * Updates to internal processes and supporting systems How We Work: Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. This is a fixed-term contract full-time position located in Dublin. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Ireland is mandatory. Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands. Who We Are: Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services. Our 3 offerings are: * Managed Services * Consulting & Solutions * Technology To know more about Delta Capita and our culture click here: [Working at DC - Delta Capita](https://deltacapita.com/working-at-dc/)", "summaryDescription" : "Senior Consultant - ESG / Regulatory Change at Delta Capita", "postedDate" : "2026-06-15T12:46:06.000", "createdAt" : "2026-06-15T22:39:32.709", "lastUpdated" : "2026-06-16T08:52:45.099", "ingestTimestamp" : "2026-06-15T22:39:32.709", "mongoId" : "6a30570bf292fd229cf33029", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 506.70407, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c86e274d8ee00a09683a7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T09:13:36.986", "fingerprint" : "b01cbee827612b5e21ccab9907672ca675c8bb5614b20562fab54c0141349caa", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, Service Management, Root Cause Analysis", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "Service Management", "Root Cause Analysis" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate incident investigation, Coordinate incident troubleshooting, Coordinate incident resolution, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incident resolution within SLAs, Ensure incident closure within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Internal teams; External teams; Cross-functional teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Quick restoration of services; Incident resolution within defined SLAs; Minimal business impact during incidents; Continuous service improvement", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, Service Management, Root Cause Analysis. Manage Incident Management lifecycle. Coordinate incident investigation", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T02:43:12.219", "lastUpdated" : "2026-06-15T09:13:36.986", "ingestTimestamp" : "2026-06-14T02:43:12.219", "mongoId" : "6a2c86e274d8ee00a09683a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "Service Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "ITIL", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "ServiceNow", "JIRA" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 506.59955, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a756874d8ee00a0657f4d", "title" : "Change Management Consultant", "company" : "Attain Partners", "salary" : { "min" : 100000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "certifications" : [ "Prosci Change Management Certification" ], "timestamp" : "2026-06-14T20:11:06.044", "fingerprint" : "997eb24aa35d632b0f983909c574a1c715d47b26a12a30cd5ec0ea38c791bb49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/attainpartners/jobs/5251345008", "externalId" : "5251345008", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "professionalSkills" : [ "Change management", "Organizational change", "Technology implementations", "Risk mitigation", "Stakeholder engagement", "Organizational design", "Role definition" ], "hardSkillsList" : [ "Analytical skills", "Problem solving skills" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Problem solving skills", "level" : "intermediate" } ], "majorSkills" : "Change management, Technology implementation, Stakeholder engagement", "majorSkillsList" : [ "Change management", "Technology implementation", "Stakeholder engagement" ], "coreResponsibilities" : "Complete change management assessments, Identify, analyze and prepare risk mitigation tactics, Identify and manage anticipated and persistent resistance, Consult and coach project teams, Create actionable deliverables for the core change management, Create actionable deliverables for any required \"Extend\" plans, Support and engage senior leaders, Coach people managers and supervisors, Support organizational design and definition of roles and, Coordinate efforts with other specialists, Integrate change management activities into the project plan, Evaluate and ensure user readiness, Manage stakeholders, Track and report issues, Define and measure success metrics, Monitor change progress, Support change management at the organizational level, Develop Training materials, Lead instructor-led training", "teamCollaboration" : "Project teams; Senior leaders; People managers; Supervisors", "domainKnowledge" : "Higher education; Healthcare; Nonprofit sectors", "domainList" : [ "higher-education", "healthcare", "nonprofit-sectors" ], "domainSpecificKnowledge" : [ "Higher education", "Healthcare", "Nonprofit sectors" ], "toolProficiency" : [ "Prosci frameworks" ], "communicationSkills" : "Written communications; Verbal communications; Presentation experience", "documentationSkills" : "Sponsor Plan; People Manager Plan; Communications Plan; Training Plan; Resistance Management Plan", "continuousLearning" : "Stay current in certifications; Stay current in training; Stay current in industry trends and practices", "problemSolvingSkills" : "Analytical; Problem solving", "specialRequirements" : "Ability to travel nationwide", "outcomesObjectives" : "Drive adoption; Ensure successful outcomes", "qualificationsBasic" : "5+ years of experience in leading change management workstreams for technology implementations, Demonstrate high quality analytical and problem solving skills within time and organizational boundaries, Ability to work collaboratively in a project team, Ability to travel nationwide, if needed, Demonstrates ability to stay current in certifications, training and industry trends and practices, Effective written and verbal communications a must, with presentation experience, Experience with managing and leading times", "qualificationsPreferred" : "Salesforce CRM experience is preferred, Demonstrated ability to build trusted advisor relationships with clients, Experience supporting sales and business development, Prosci Change Management Certification (preferred), Master's Degree preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Attain Partners is an innovative consulting firm dedicated to disrupting the status quo to change the world and improve the lives of those we touch. From strategy to technology and everywhere in between, our experts use their unique skills to advance the important missions of education, nonprofit, healthcare, and state and local government clients. People are at the center of all we do, and that’s why we empower career growth, provide industry-leading benefits packages, encourage a flexible work environment, and foster a culture of inclusion to support the needs of our team. We share a collective passion for our mission and our people. Guided by our seven core values, The Attain Way, our vision is the foundation of our culture—to be and attain the best. Job Description Attain Partners is seeking a dynamic Change Management Consultant to lead and manage organizational change initiatives tied to technology implementations across higher education, healthcare, and nonprofit sectors. This role will apply structured methodologies, including Prosci frameworks, to drive adoption and ensure successful outcomes. The consultant will develop and execute communication and training strategies, assess change impacts, engage stakeholders, and manage all change activities throughout the implementation lifecycle. Ideal candidates bring proven expertise in change management, particularly within higher education environments, and demonstrate the ability to guide organizations through complex transitions with clarity and confidence. Job Responsibilities Complete change management assessments Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated and persistent resistance Consult and coach project teams Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan Create actionable deliverables for any required \"Extend\" plans, such as the Resistance Management Plan Support and engage senior leaders Coach people managers and supervisors Support organizational design and definition of roles and responsibilities Coordinate efforts with other specialists Integrate change management activities into the project plan Evaluate and ensure user readiness Manage stakeholders Track and report issues Define and measure success metrics and monitor change progress Support change management at the organizational level Develop Training materials (job aids, videos, websites, etc.) and lead instructor-led training Required Skills 5+ years of experience in leading change management workstreams for technology implementations, Salesforce CRM experience is preferred Experience in Higher Education, healthcare, and/or nonprofit consulting Demonstrate high quality analytical and problem solving skills within time and organizational boundaries Ability to work collaboratively in a project team Ability to travel nationwide, if needed Demonstrates ability to stay current in certifications, training and industry trends and practices Effective written and verbal communications a must, with presentation experience Experience with managing and leading times Desired Skills Demonstrated ability to build trusted advisor relationships with clients Experience supporting sales and business development Certifications Prosci Change Management Certification (preferred) Minimum Education Required Bachelor’s Degree Master's Degree preferred Additional Information Attain Partners values your mental, emotional, and physical health and wellbeing. Our comprehensive benefits package starts on your first day of employment and includes benefits such as: Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs 11 paid federal holidays and flexible unlimited time off (UTO) Generous 401(k) matching with immediate vesting Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us A healthy environment where we value unique experiences, and care about everything that makes you, you. Attain Partners is committed to fair and equitable compensation practices. Individual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills, ranging from $100,000 - $160,000. In addition to base salary, this role is eligible for an annual discretionary bonus. Interested in this position but the compensation isn’t quite right? Let us know your expectations, and we’ll see if we can make it happen based on your qualifications. Attain Partners is committed to fair and equitable compensation practices. The individual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills. In addition to base salary, this role is eligible for an annual discretionary bonus. Interested in this position but the compensation isn’t quite right? Let us know your expectations, and we’ll see if we can make it happen based on your qualifications. Salary Range $100,000—$160,000 USD Attain Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA). If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.", "summaryDescription" : "Change Management Consultant at Attain Partners. Skills: Change management, Technology implementation, Stakeholder engagement. Complete change management assessments. Identify, analyze and prepare risk mitigation tactics", "postedDate" : "2026-06-11T20:40:40.680", "createdAt" : "2026-06-11T20:40:40.680", "lastUpdated" : "2026-06-14T20:11:06.044", "ingestTimestamp" : "2026-06-11T20:40:40.680", "mongoId" : "6a2a756874d8ee00a0657f4d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Analytical skills", "Problem solving skills", "Change management", "Technology implementation", "Stakeholder engagement", "Organizational change", "Technology implementations", "Risk mitigation", "Organizational design", "Role definition", "Higher education", "Healthcare", "Nonprofit sectors", "Prosci Change Management Certification", "Prosci frameworks" ], "skillCount" : 15, "jobCategory" : "other", "jobSubcategory" : "enterprise-advisory", "dataQualityScore" : 0.7777778, "_score" : 505.58395, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a307e78f292fd229c050471", "title" : "Organizational Change Manager", "company" : "Ardent Mills", "salary" : { "min" : 100000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T12:34:33.585", "fingerprint" : "f896b8cad81fadbdf20128441809b7e1b8c2fa7291224189545f09317fd89f79", "source" : "workday", "language" : "en", "applyUrl" : "https://ardentmills.wd5.myworkdayjobs.com/Ardent_Mills_LLC/job/Denver-CO/Organizational-Change-Manager--Hybrid-_R9837", "externalId" : "R9837", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "32.7762719,-96.7968559" }, { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "29.7589382,-95.3676974" }, { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "27.9449854,-82.4583107" }, { "city" : "St. Petersburg", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "27.7712264,-82.6340259" }, { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Dallas, Texas, United States; Houston, Texas, United States; Tampa, Florida, United States; St. Petersburg, Florida, United States; Los Angeles, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "The Organizational Change Manager is an advanced individual contributor who independently manages moderately complex change initiatives with significant organizational impact. The role partners with project and business leaders to plan and execute change management activities within established frameworks, influencing adoption across functions through stakeholder engagement, communications, training, and reinforcement strategies. This position ensures consistency and quality of change execution while strengthening organizational change capability. * Partner with project leads and business sponsors to plan and execute change management activities that enable the successful implementation of enterprise initiatives. * Design and deliver comprehensive change management plans aligned with established organizational goals and methodologies. * Partner with business leaders and project sponsors to assess the people-side impact of changes to processes, systems, structures, and culture, and develop tailored plans to facilitate adoption. * Coordinate and manage change-related timelines, workstreams, and deliverables to ensure cohesive execution across projects. * Facilitate the creation of end-user communication materials, training content, and change-related collateral to support consistent messaging and knowledge transfer. * Advise internal stakeholders on change leadership best practices, providing tools and guidance to build internal change capability across the business. * Build and maintain effective change networks to support knowledge sharing, feedback loops, and local engagement during change implementation. * Ensure change management approaches align with organizational methodology and leverage internal frameworks for consistency and scalability. * Monitor and measure change adoption, engagement, and effectiveness through qualitative and quantitative data to refine change strategies and report on progress. * Partner with internal and external resources, including vendors, to ensure change management activities are cohesive, engaging, and reinforce the desired behaviors and capabilities. **Essential Skills & Experience:** * BA Degree in Instructional Design, Communication, Education, Business, Organizational Development or related field or 10 + years of equivalent experience * 5 or more years’ experience in a change management or learning development role * Working knowledge of adult learning theory and practice, facilitation and training techniques and ability to apply instructional design methods * Use of and familiarity with Change Management methodologies including but not limited to, ADKAR and ADDIE models * Demonstrated competence in Facilitation * Strong understanding and expertise in content writing * Ability to visually design concepts and ideas into end user material * Proven experience in driving learning solution design through all phases from concept, presentation, design, development, facilitation, evaluation, refinement, and implementation * Ability to create, articulate, and present highly creative pitches to a variety of stakeholders * High aptitude to learn new technology **Good to have:** * Strong Project Management experience, and practical approach to coordinating projects * Experience with the implementation of HR programs and systems * Experience with Project Management systems * Experienced in engaging with senior business leaders * Team-first professional with excellent leadership, influencing and prioritization capabilities * Experience with Collaboration tools like Microsoft Teams and SharePoint Online **Other considerations:** * Ability to travel up to 10% * Ardent Mills is headquartered in Denver, CO. **This role can be hybrid in the following locations: Colorado, Omaha and Minnesota with a strong preference for Denver, CO.** The successful candidate will be expected to be in-office at least 2 days/week (Tuesday/Wednesday) when not traveling. Location: Denver CO Address: 1875 Lawrence Street, Denver CO, 80202 Additional Locations (if applicable): Omaha Office NE Employment Type: Full time Additional Information: **Competitive Compensation:** We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate’s unique set of skills and level of experience. The starting range for this position is $100,000.00 - $120,000.00, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 10% Annual. **Benefits:** At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: • Medical, Dental and Vision Coverage• Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE). **Application Deadline:** 08/11/2026 08/11/2026 EEO Commitment: ### ### At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills. En Ardent Mills, todos importan y todos tienen voz. Estamos comprometidos a brindar un ambiente de respeto mutuo donde haya igualdad de oportunidades disponibles para todos los solicitantes y miembros del equipo y las decisiones se basarán en el mérito, la competencia, el desempeño y las necesidades comerciales. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religión, credo, origen nacional, ascendencia, estado civil, sexo, orientación sexual, identidad o expresión de género, discapacidad física o mental, embarazo, información genética, condición de veterano, edad, política. afiliación, o cualquier otra característica no meritoria protegida por ley o no. Juntos, celebrando nuestras diferencias, formamos Ardent Mills. La descripción del puesto anterior ha sido diseñada para indicar la naturaleza general y los deberes y responsabilidades esenciales del trabajo realizado por los empleados dentro de este puesto. Es posible que no contenga un inventario completo de todos los deberes, responsabilidades y calificaciones requeridas de los empleados en este puesto. La descripción, los deberes, las funciones y las responsabilidades están sujetos a cambios a discreción de Ardent Mills. ### ### ### ### **Recruitment Fraud Disclaimer** : At Ardent Mills, the security of our employees and candidates is a priority. We will never request sensitive information such as your bank account information, social security number, or other non-publicly available information during the application and interview process. If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Ardent Mills. Some things to watch out for: * **Slightly altered or unprofessional email addresses.** Ardent Mills’ Recruitment team only corresponds from email addresses with the domain _first.last.talent @ardentmills.com or first.last@ardentmills.com_. * **Vague job requirements or job descriptions.** Our open job opportunities and descriptions can be found at [_ardentmillscareers.com_](https://www.ardentmillscareers.com/)", "summaryDescription" : "Organizational Change Manager at Ardent Mills", "postedDate" : "2026-06-13T03:53:25.210", "createdAt" : "2026-06-16T03:53:25.190", "lastUpdated" : "2026-06-16T12:34:33.585", "ingestTimestamp" : "2026-06-16T03:53:25.190", "mongoId" : "6a307e78f292fd229c050471", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://ardentmills.wd5.myworkdayjobs.com/Ardent_Mills_LLC/job/Denver-CO/Organizational-Change-Manager--Hybrid-_R9837", "salaryAnnualMin" : 100000, "salaryAnnualMax" : 120000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "manager", "dataQualityScore" : 0.8888889, "_score" : 503.53223, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49a74c40e2acd1a8342e", "title" : "Cybersecurity Incident Responder", "company" : "Hyundai Capital America", "industry" : "Cybersecurity", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Cybersecurity Incident Responder in Irvine, United States, adjusted for the financial services industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T09:24:24.152", "fingerprint" : "7c883f724c7aebffb309e18fda9f927b1ceb1e3f904e382d522fc02772c83323", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=112985", "externalId" : "112985", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "technicalSkills" : "SIEM, EDR, Monitoring, Vulnerability management, Cloud environments, Endpoint data, Log data, Cloud data, Threat intelligence, Detection rules, Response automation", "professionalSkills" : [ "Incident response", "Threat detection", "Security monitoring", "Forensic analysis", "Detection engineering", "Risk communication", "Performance communication" ], "hardSkillsList" : [ "Incident lifecycle management", "Root cause analysis", "Alert triage", "Threat analysis", "SIEM tuning", "Detection tuning", "AI tuning", "Signal quality improvement", "False positive reduction", "Detection rule development", "Signature development", "Alert logic development", "Automation implementation", "Enrichment implementation", "Log visibility", "Telemetry coverage" ], "softSkillsList" : [ "Continuous learning" ], "hardSkills" : [ { "name" : "Incident lifecycle management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Alert triage", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "SIEM tuning", "level" : "intermediate" }, { "name" : "Detection tuning", "level" : "intermediate" }, { "name" : "AI tuning", "level" : "intermediate" }, { "name" : "Signal quality improvement", "level" : "intermediate" }, { "name" : "False positive reduction", "level" : "intermediate" }, { "name" : "Detection rule development", "level" : "intermediate" }, { "name" : "Signature development", "level" : "intermediate" }, { "name" : "Alert logic development", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" }, { "name" : "Enrichment implementation", "level" : "intermediate" }, { "name" : "Log visibility", "level" : "intermediate" }, { "name" : "Telemetry coverage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Continuous learning" } ], "majorSkills" : "Incident response, Threat detection, Security monitoring, SIEM platforms", "majorSkillsList" : [ "Incident response", "Threat detection", "Security monitoring", "SIEM platforms" ], "coreResponsibilities" : "Serve as lead responder for cybersecurity incidents, Correlate data from endpoints, Correlate data from networks, Correlate data from cloud environments, Identify true positives, Escalate critical incidents, Own incident lifecycle, Perform forensic analysis, Develop incident response playbooks, Maintain incident response playbooks, Execute incident response playbooks, Coordinate MSSP responders, Direct MSSP responders, Validate escalation, Ensure response quality, Maintain accurate incident records, Maintain investigation notes, Maintain remediation documentation, Produce incident metrics, Produce SOC KPIs, Maintain incident response documentation, Maintain SOC procedures, Lead post incident reviews, Document lessons learned, Drive measurable improvements, Actively monitor security alerts, Investigate security alerts, Validate security alerts, Perform advanced alert triage, Perform advanced threat analysis, Correlate telemetry, Distinguish threats from noise, Tune SIEM detections, Optimize SIEM detections, Tune SIEM analytics, Optimize SIEM analytics, Tune SIEM alerting logic, Optimize SIEM alerting logic, Tune SIEM AI, Optimize SIEM AI, Leverage threat intelligence platforms, Identify emerging financial sector threats, Translate intelligence into detection use cases, Refine detection rules, Refine signatures, Refine alert logic, Align logic to threat activity, Implement response automation, Implement enrichment, Accelerate triage, Accelerate containment, Partner with architecture teams, Partner with engineering teams, Ensure log visibility, Ensure telemetry coverage, Collaborate with IT Infrastructure, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Collaborate with Cloud teams, Support vulnerability management activities, Provide incident driven security input, Provide input into cloud migrations, Provide input into application launches, Provide input into infrastructure changes", "teamCollaboration" : "Co-managed SOC model; Cross functional response; Security integration; IT Infrastructure collaboration; IAM collaboration; DLP collaboration; Application Security collaboration; Cloud teams collaboration", "domainKnowledge" : "Financial services; MITRE ATT&CK framework; Adversary tactics; Adversary techniques; Financial sector threats; HIPAA; PCI-DSS; NIST; ISO 27001; GDPR", "domainList" : [ "financial-services", "mitre-att-ck-framework", "adversary-tactics", "adversary-techniques", "financial-sector-threats", "hipaa", "pci-dss", "nist", "iso-27001", "gdpr" ], "domainSpecificKnowledge" : [ "Financial services", "MITRE ATT&CK framework", "Adversary tactics", "Adversary techniques", "Financial sector threats", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR" ], "toolProficiency" : [ "Splunk", "Crowdstrike", "Rapid 7" ], "communicationSkills" : "Documentation skills", "documentationSkills" : "Incident records; Investigation notes; Remediation documentation; Incident response documentation; Playbooks; SOC procedures; Lessons learned", "continuousLearning" : "Passion for continuous learning; Staying ahead of emerging threats", "problemSolvingSkills" : "Analytical mindset; Root cause analysis", "specialRequirements" : "Extended periods of sitting, Extended periods of standing, Extended periods of walking", "outcomesObjectives" : "Reduce false positives; Improve signal quality; Accelerate triage; Accelerate containment; Drive measurable improvements", "qualificationsBasic" : "5-7 years progressive experience in cybersecurity, Proven knowledge in SOC practices, Proven knowledge in incident response processes, Hands-on experience with SIEM platforms, Hands-on experience with EDR solutions, Hands-on experience with Monitoring tools, Hands-on experience with Vulnerability management tools, Understanding of cyber threat landscapes, Understanding of attack vectors, Understanding of MITRE ATT&CK framework, Understanding of adversary tactics, Understanding of techniques, Proven ability to develop incident response playbooks, Proven ability to maintain incident response playbooks, Proven ability to develop escalation procedures, Proven ability to maintain escalation procedures, Proven ability to develop SOC SOPs, Proven ability to maintain SOC SOPs, Experience with cybersecurity metrics, Experience with SOC KPIs, Ability to communicate risk, Ability to communicate operational performance, Analytical mindset, Ability to work under pressure, Ability to manage multiple incidents", "qualificationsPreferred" : "Experience in financial services a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: ·         Medical, dental, and vision plans with no-cost and low-cost options ·         Annual employer HSA contribution ·         401(k) matching and immediate vesting ·         Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o    Associate / Sr. Associate: $350 o    Manager / Sr. Manager: $600 o    Director: $800 o    Executive Director: $900 o    VP or Above: $1,000 ·         100% employer-paid life and disability insurance ·         No-cost health and wellbeing programs, including a gym benefit ·         Six weeks of paid parental leave ·         Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Cybersecurity Incident Responder is a hand-on, technical role responsible for the enterprise-wide incident monitoring, threat detection and incident response function within the Security Operations Center (SOC). This position is primarily focused on incident response and active security monitoring, serving as the escalation point for security alerts triage, investigation, containment and remediation activities while ensuring integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role operates in a co-managed SOC model, overseeing and directing third party vendors of incident response resources, driving detection turning and maintaining incident response playbooks and procedures. What You Will Do Incident Response & Remediation: ·         Serve as a lead responder for cybersecurity incidents, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·         Own the end to end incident lifecycle: identification, containment, eradication, recovery and post incident analysis. ·         Perform forensic analysis on endpoint, log and cloud data to determine root cause, scope and impact. ·         Develop, maintain an execute incident response playbooks and runbooks to ensure consistent and repeatable response. ·         Coordinate and direct MSSP and third party incident responders, validating escalation and ensuring response quality. ·         Maintain accurate incident records, investigation notes, and remediation documentation. ·         Produce incident metrics and SOC KPI’s (MTTD, MTTR, alert volume, escalation quality) ·         Maintain incident response documentation, playbooks, and SOC procedures to support audits and regulatory requirements. ·         Lead post incident reviews, documenting lessons learned and driving measurable improvements in detection and response. Security Monitoring & Threat Detection: ·         Actively monitor, investigate and validate security alerts across SIEM, EDR, E-Mail, identity, network and cloud platforms. ·         Perform advanced alert triage and threat analysis, correlating telemetry across multiple data sources to distinguish true threats from noise. ·         Tune and optimize SIEM detections, analytics and alerting logic and AI, to improve signal quality and reduce false positives. ·         Leverage threat intelligence platforms to identify emerging financial sector threats, and translate intelligence into actionable detection use cases. SOC Tooling & Detection Enablement: ·         Develop and refine detection rules, signatures, and alert logic aligned to current threat activity. ·         Implement response automation and enrichment to accelerate triage and containment. ·         Partner with architecture and engineering teams to ensure log visibility and telemetry coverage. Cross Functional Response & Security Integration: ·         Collaborate with IT Infrastructure, IAM, DLP, Application Security and Cloud teams during active incidents. ·         Support vulnerability management activities related to active incidents, threat exposure and detection gaps. ·         Provide incident driven security input into cloud migrations, application launches and infrastructure changes. What You Will Bring · Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes. ·      Experience in financial services a plus. ·      Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·     Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·         Bachelor’s degree in Computer Science, Information Security, or related field; or equivalent work experience. ·      Certification in one of the following: CySA+, GCIH, CompTIA Security +, GIAC GSOC, GCFA, MS SC-200, CCSP, CISM, Splunk Core Certified User, or equivalent. ·     Demonstrated hands-on experience in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review. ·    Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary. ·      Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·       Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs). · Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership. ·         Analytical mindset with attention to detail. ·         Excellent communication and documentation skills. ·         Ability to work under pressure and manage multiple incidents simultaneously. ·         Passion for continuous learning and staying ahead of emerging threats. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Cybersecurity Incident Responder at Hyundai Capital America. Skills: Incident response, Threat detection, Security monitoring, SIEM platforms. Serve as lead responder for cybersecurity incidents. Correlate data from endpoints", "createdAt" : "2026-06-14T06:55:41.268", "lastUpdated" : "2026-06-15T09:24:24.152", "ingestTimestamp" : "2026-06-14T06:55:41.268", "mongoId" : "69fc49a74c40e2acd1a8342e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident lifecycle management", "Root cause analysis", "Alert triage", "Threat analysis", "SIEM tuning", "Detection tuning", "AI tuning", "Signal quality improvement", "False positive reduction", "Detection rule development", "Signature development", "Alert logic development", "Automation implementation", "Enrichment implementation", "Log visibility", "Telemetry coverage", "Continuous learning", "Incident response", "Threat detection", "Security monitoring", "SIEM platforms", "Forensic analysis", "Detection engineering", "Risk communication", "Performance communication", "Financial services", "MITRE 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DEU", "locations" : [ "Gernsheim, Hesse, DEU" ], "certifications" : [ "Project Management certification" ], "timestamp" : "2026-06-15T01:13:13.058", "fingerprint" : "fd511bc33883ac3f8dfa1baf28bc7dbbb7fe126e7c8ddb14745b000b08d30882", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3192790/apply", "externalId" : "10f6353b-dc5f-4b7d-afff-973e3f7fb9a5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gernsheim", "state" : "Hesse", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.7466000,8.5112000" } ], "locationText" : "Gernsheim, Hesse, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceLevel" : "Manager", "professionalSkills" : [ "Program management", "Business performance analysis", "Process improvement", "Performance metrics", "Data analysis", "Process evaluation", "Financial scenario evaluation" ], "hardSkillsList" : [ "Data collection", "Coordination", "Planning", "Testing", "Validation", "Analysis", "Optimization", "Roll out", "Training", "Trouble-shooting", "Project management", "Process changes", "Best practices adoption", "Process standardization", "Stakeholder coordination", "Steering committee presentation", "Resource management", "Scope management", "Stakeholder expectation management", "Idea consolidation", "Business case creation", "Data set management", "Operations metrics", "Demand forecasting" ], "softSkillsList" : [ "Agility", "Creativity", "Resourcefulness", "Resilience", "Confidence", "Problem solving", "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Coordination", "level" : "intermediate" }, { "name" : "Planning", "level" : "intermediate" }, { "name" : "Testing", "level" : "intermediate" }, { "name" : "Validation", "level" : "intermediate" }, { "name" : "Analysis", "level" : "intermediate" }, { "name" : "Optimization", "level" : "intermediate" }, { "name" : "Roll out", "level" : "intermediate" }, { "name" : "Training", "level" : "intermediate" }, { "name" : "Trouble-shooting", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "Process changes", "level" : "intermediate" }, { "name" : "Best practices adoption", "level" : "intermediate" }, { "name" : "Process standardization", "level" : "intermediate" }, { "name" : "Stakeholder coordination", "level" : "intermediate" }, { "name" : "Steering committee presentation", "level" : "intermediate" }, { "name" : "Resource management", "level" : "intermediate" }, { "name" : "Scope management", "level" : "intermediate" }, { "name" : "Stakeholder expectation management", "level" : "intermediate" }, { "name" : "Idea consolidation", "level" : "intermediate" }, { "name" : "Business case creation", "level" : "intermediate" }, { "name" : "Data set management", "level" : "intermediate" }, { "name" : "Operations metrics", "level" : "intermediate" }, { "name" : "Demand forecasting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Agility" }, { "name" : "Creativity" }, { "name" : "Resourcefulness" }, { "name" : "Resilience" }, { "name" : "Confidence" }, { "name" : "Problem solving" }, { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "Change management, Program management, Operations management, Process improvement", "majorSkillsList" : [ "Change management", "Program management", "Operations management", "Process improvement" ], "coreResponsibilities" : "Own strategic pipeline of projects, Own strategic pipeline of programs, Own strategic pipeline of tools, Manage local change requests, Ensure successful implementation, Manage data collection, Manage coordination, Manage planning, Manage testing, Manage validation, Manage analysis, Manage optimization, Manage roll out, Manage training, Manage trouble-shooting, Run local project management office, Track progress, Report on ongoing initiatives, Monitor process changes, Supervise process changes, Drive adoption of best practices, Drive standardization of processes, Exchange knowledge within network, Interact with multiple stakeholders, Coordinate with multiple stakeholders, Present to steering committees, Ensure successful execution of programs, Work closely with site staff, Work closely with local support teams, Build support for projects, Secure support for projects, Build resources for projects, Secure resources for projects, Ensure deadlines are met, Prioritize programs, Prioritize resources, Prioritize scope, Manage stakeholder expectations, Collect innovative ideas, Consolidate innovative ideas, Support creation of business cases, Work with large data sets, Own operations metrics, Communicate operations metrics, Support operations during high demand", "teamCollaboration" : "Cross-functional engagement; Site leadership engagement; Regional Sort Support Team engagement; Operations Manager engagement; Area Manager engagement; Local Support Teams engagement; Central Program Management Teams engagement; Finance team collaboration; Safety team collaboration; Operations integration teams collaboration; Inter-team collaboration", "projectManagementSkills" : [ "Program management", "Project management", "Roadmap development", "Strategic planning" ], "domainKnowledge" : "Sort center operations; Logistics operations; Supply chain operations; Transportation operations", "domainList" : [ "sort-center-operations", "logistics-operations", "supply-chain-operations", "transportation-operations" ], "domainSpecificKnowledge" : [ "Sort center operations", "Logistics operations", "Supply chain operations", "Transportation operations" ], "communicationSkills" : "Stakeholder communication; Audience communication; Presenting to committees", "innovationCreativity" : "Innovation opportunities; Innovative idea generation", "problemSolvingSkills" : "Problem solving; Finding workarounds; Root cause analysis", "specialRequirements" : "10% travel", "outcomesObjectives" : "Meet safety goals; Meet customer experience goals; Meet quality goals; Meet sustainability goals; Meet productivity goals; Drive adoption of initiatives; Ensure successful implementation", "qualificationsBasic" : "Bachelor's degree, Experience in program management, Experience leading projects/programs, Experience analyzing business performance, Experience improving business performance, Experience with performance metrics, Experience delivering process improvements, Ability to dive deep into data, Ability to dive deep into systems, Ability to turn data into actions, Excellent analytical skills, Experience evaluating complex processes, Experience evaluating financial scenarios, English language fluency", "qualificationsPreferred" : "Masters degree or equivalent, Project Management certification, Experience in manufacturing, Experience in operations, Experience in production, Experience in distribution, Experience in consulting, Experience with change management, Experience with process development, Experience with process execution, Experience in managing operations, Experience in Lean Management, Experience in Six Sigma, German language fluency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "For our Sort Center in Gernsheim close to Frankfurt/Main we are currently looking for an: Operations Change Manager (all genders) As a member of the Operations team, we are looking for a Change Manager to drive and accelerate pilot/change initiatives at the site in order to meet the safety, customer experience, quality, sustainability and productivity goals – with an impact that spans across the entire network. In this cross-functional and broad role, you will be actively engaging with the onsite Site leadership, the Regional Sort Support Team, Operations and Area Managers, Local Support Teams and the Central Program Management Teams based out of Luxembourg. You will act as first point of contact for changes/pilots/trials on site and will be driving and executing on programs for the site based on a strategic roadmap and site-specific requirements, and will be willing to jump in and support the teams with operational tasks during periods of high demand (like Prime Week and PEAK). To be effective in this role, you need to be a great communicator by proactively bringing all stakeholders to the table and influence through your agility, creativity and resourcefulness. As a successful change agent, you are natural at building and maintaining both formal and informal connections/relationships within your network and you are able to explain complicated topics and convince your audience at various levels of seniority. You will need to earn trust, be resilient and confident at driving/adopting change to break through established routines, remove barriers and ensure changes are embraced. You will utilize business insights and methodical skills to influence teams' understanding of how to adopt changes and be committed to problem solving, getting things done and finding workarounds to not jeopardize deadlines. You will need to build a deep understanding of our operations, while being constantly on the lookout for continuous improvement opportunities. Your expertise would be sought after and would open up the opportunity to some level of travel (around 10%) within the DE Sort Center network. You are hands-on, agile and have a big picture view and can develop mechanisms to ensure successful implementation. This role will particularly suit someone who is a self-starter, with project/program management and experience/knowledge in operations, capable of driving and adopting initiatives from start to finish and manage multiple programs simultaneously. A predominantly on-site presence is required for this role; however, you will have some working time flexibility as this role is not bound to shift times. Key job responsibilities - Own the strategic pipeline of projects/programs/tools for the site and also local change requests to ensure successful implementation. This would include managing the data collection, coordination, planning, testing, validation, analysis, optimization, roll out/training and trouble-shooting - Run the local project management office to track progress, report on ongoing initiatives, monitor and supervise process changes - Drive the adoption of best practices and standardization of processes at the site and exchange knowledge within the network - Interact and coordinate with multiple stakeholders (regional and local) and present to steering committees to ensure the successful execution of programs - Work closely with the site staff and local support teams (Safety, IT, HR, Facility maintenance) to build and secure support and resources for projects and initiatives to ensure deadlines are met - Confidently prioritize programs, resources and scope while managing stakeholder expectations - Collect and consolidate innovative ideas from site operations and support them in creating business cases - Work with large data sets and own operations metrics and communicate them during daily/weekly review meetings - Support operations during periods of high demand Please upload an English version of your CV for the application! A day in the life You’ll be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be. About the team Amazon couldn’t deliver at pace without the Amazon Transportation Service team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably. Basic Qualifications: - Bachelor's degree - experience in program management, logistics, operations, supply chain, transportation, or a related field - Experience leading projects/programs, analyzing and improving the performance of a business - Experience with performance metrics and delivering on process improvements - Ability to dive deep into data and systems and turn them into actions - Excellent analytical skills and experience in evaluating complex processes and financial scenarios - English language fluency, both written and spoken - Conversational German Preferred Qualifications: - Masters degree or equivalent - Project Management certification - Previous experience in manufacturing, operations, production, distribution or consulting - Previous experience with change management, process development and execution - Experience in managing operations - Experience in Lean Management and Six Sigma - German language fluency, both written and spoken Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Operations Change Manager at Amazon VZ Suedhessen GmbH. Skills: Change management, Program management, Operations management, Process improvement. Own strategic pipeline of projects. 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At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. As a Change Manager at MYOB you will lead meaningful enterprise change that helps teams adopt new ways of working, deliver better customer outcomes, and embed lasting business improvement. You’ll also partner closely with leaders, project teams, and stakeholders to shape change strategy, drive readiness, and ensure initiatives land successfully across people, process, and systems. Responsibilities - Develop and deliver change management strategies, plans, and processes aligned to project and organisational goals. - Partner with leaders and key stakeholders to define change objectives, map impacted audiences, and assess impacts across people, process, and systems. - Build strong stakeholder engagement approaches, keeping stakeholders informed, supported, and clear on their role throughout the change journey. - Coordinate end-to-end execution of change initiatives, ensuring delivery is on time, in scope, and supported by practical change methodologies and tools. - Lead training, workshops, and communication activity that drives readiness, adoption, and sustained behavioural change. - Identify resistance, monitor change risks and issues, measure success through KPIs and feedback, and continuously improve the change approach. Experience - At least 5 years’ experience in change management, project management, or a related field, with a strong track record of leading successful change initiatives. - Experience delivering organisational transformation or large-scale change programs in complex environments. - Demonstrated success leading end-to-end change across enterprise-wide transformation programs aligned to strategic business goals and executive sponsorship. - Proven capability to deliver change roadmaps across technology, process, and people streams, with influence at all levels of the organisation. - Strong stakeholder engagement expertise, with the ability to build commitment, reduce resistance, and support smooth transitions. - Experience developing compelling multi-channel communications and building change capability through storytelling, learning, and champion networks. ## Additional Information Our Culture & Benefits   At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.    \uD83C\uDFA5 See what it's like to work at MYOB and what we're all about. \uD83D\uDFE3Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events \uD83D\uDFE3Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers \uD83D\uDFE3Benefit from our partnership with Sonder, which supports the wellbeing of our team members \uD83D\uDFE3Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance   \uD83D\uDFE3Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more \uD83D\uDFE3Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution   At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table. Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you. We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.   ", "summaryDescription" : "Change Manager at MYOB", "postedDate" : "2026-06-12T03:07:21.684", "createdAt" : "2026-06-12T03:07:21.684", "lastUpdated" : "2026-06-16T00:13:19.611", "ingestTimestamp" : "2026-06-14T22:13:06.160", "mongoId" : "6a2c77b774d8ee00a093d27b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 498.73056, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c77b774d8ee00a093d27d", "title" : "Change Manager", "company" : "MYOB", "industry" : "Transformation", "salary" : { "min" : 155000.0, "max" : 210000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the Australian market baseline for a Senior Change Manager in the Technology industry in Melbourne, adjusted for seniority and contract employment type." }, "location" : "Melbourne, Australia", "locations" : [ "Melbourne, Australia" ], "timestamp" : "2026-06-15T23:06:05.686", "fingerprint" : "da7c2e37b46ec9c6b75fd607914eb2107ee6384b1d85c23427ed748701691258", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/myob-2/e92b1453-0f65-4770-b74a-af3b5a55cd95/apply", "externalId" : "e92b1453-0f65-4770-b74a-af3b5a55cd95", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. As a Change Manager at MYOB you will lead meaningful enterprise change that helps teams adopt new ways of working, deliver better customer outcomes, and embed lasting business improvement. You’ll also partner closely with leaders, project teams, and stakeholders to shape change strategy, drive readiness, and ensure initiatives land successfully across people, process, and systems. Responsibilities - Develop and deliver change management strategies, plans, and processes aligned to project and organisational goals. - Partner with leaders and key stakeholders to define change objectives, map impacted audiences, and assess impacts across people, process, and systems. - Build strong stakeholder engagement approaches, keeping stakeholders informed, supported, and clear on their role throughout the change journey. - Coordinate end-to-end execution of change initiatives, ensuring delivery is on time, in scope, and supported by practical change methodologies and tools. - Lead training, workshops, and communication activity that drives readiness, adoption, and sustained behavioural change. - Identify resistance, monitor change risks and issues, measure success through KPIs and feedback, and continuously improve the change approach. Experience - At least 5 years’ experience in change management, project management, or a related field, with a strong track record of leading successful change initiatives. - Experience delivering organisational transformation or large-scale change programs in complex environments. - Demonstrated success leading end-to-end change across enterprise-wide transformation programs aligned to strategic business goals and executive sponsorship. - Proven capability to deliver change roadmaps across technology, process, and people streams, with influence at all levels of the organisation. - Strong stakeholder engagement expertise, with the ability to build commitment, reduce resistance, and support smooth transitions. - Experience developing compelling multi-channel communications and building change capability through storytelling, learning, and champion networks. ## Additional Information Our Culture & Benefits   At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.    \uD83C\uDFA5 See what it's like to work at MYOB and what we're all about. \uD83D\uDFE3Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events \uD83D\uDFE3Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers \uD83D\uDFE3Benefit from our partnership with Sonder, which supports the wellbeing of our team members \uD83D\uDFE3Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance   \uD83D\uDFE3Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more \uD83D\uDFE3Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution   At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table. Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you. We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.   ", "summaryDescription" : "Change Manager at MYOB", "postedDate" : "2026-06-12T02:59:59.748", "createdAt" : "2026-06-12T02:59:59.748", "lastUpdated" : "2026-06-15T23:06:05.686", "ingestTimestamp" : "2026-06-14T22:06:50.617", "mongoId" : "6a2c77b774d8ee00a093d27d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 498.41418, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49a74c40e2acd1a8342c", "title" : "Cybersecurity Incident Responder", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Cybersecurity Incident Responder in Plano, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-15T05:14:30.811", "fingerprint" : "7fcffb731a6ed636f284a927012ffd15ceaa3c0f54aab8d152f57c85bc99c5b9", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=113023", "externalId" : "113023", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "technicalSkills" : "Cybersecurity, Incident Response, Security Operations, SIEM, EDR, Endpoint security, Network security, Cloud security, Log analysis, Forensic analysis, Threat intelligence, Detection rules, Automation, Vulnerability management", "professionalSkills" : [ "Incident lifecycle management", "Root cause analysis", "Threat analysis", "Detection enablement", "Cross functional response", "Security integration" ], "hardSkillsList" : [ "Endpoint forensics", "Log forensics", "Cloud forensics", "Incident metrics", "KPI reporting" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Endpoint forensics", "level" : "intermediate" }, { "name" : "Log forensics", "level" : "intermediate" }, { "name" : "Cloud forensics", "level" : "intermediate" }, { "name" : "Incident metrics", "level" : "intermediate" }, { "name" : "KPI reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response, Security Monitoring, Threat Detection, SOC Tooling", "majorSkillsList" : [ "Incident Response", "Security Monitoring", "Threat Detection", "SOC Tooling" ], "coreResponsibilities" : "Monitor enterprise-wide incidents, Detect threats, Respond to incidents, Triage security alerts, Investigate security alerts, Contain security incidents, Remediate security incidents, Ensure integrity of digital assets, Ensure confidentiality of digital assets, Ensure availability of digital assets, Oversee third party vendors, Direct third party vendors, Drive detection turning, Maintain incident response playbooks, Maintain incident response procedures, Serve as lead responder, Correlate data from endpoints, Correlate data from networks, Correlate data from cloud environments, Identify true positives, Escalate critical incidents, Own incident lifecycle, Perform forensic analysis, Determine root cause, Determine scope, Determine impact, Develop incident response playbooks, Maintain incident response playbooks, Execute incident response playbooks, Develop runbooks, Maintain runbooks, Execute runbooks, Coordinate incident responders, Direct incident responders, Validate escalation, Ensure response quality, Maintain incident records, Maintain investigation notes, Maintain remediation documentation, Produce incident metrics, Produce SOC KPIs, Maintain incident response documentation, Maintain SOC procedures, Lead post incident reviews, Document lessons learned, Drive measurable improvements, Actively monitor security alerts, Investigate security alerts, Validate security alerts, Perform advanced alert triage, Perform advanced threat analysis, Correlate telemetry, Distinguish threats from noise, Tune SIEM detections, Optimize SIEM detections, Tune SIEM analytics, Optimize SIEM analytics, Tune SIEM alerting logic, Optimize SIEM alerting logic, Tune SIEM AI, Optimize SIEM AI, Leverage threat intelligence platforms, Identify emerging financial sector threats, Translate intelligence into detection use cases, Develop detection rules, Refine detection rules, Develop signatures, Refine signatures, Develop alert logic, Refine alert logic, Implement response automation, Implement enrichment, Accelerate triage, Accelerate containment, Partner with architecture teams, Partner with engineering teams, Ensure log visibility, Ensure telemetry coverage, Collaborate with IT Infrastructure, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Collaborate with Cloud teams, Support vulnerability management, Provide incident driven security input", "teamCollaboration" : "Co-managed SOC model; Cross functional teams; IT Infrastructure teams; IAM teams; DLP teams; Application Security teams; Cloud teams", "domainKnowledge" : "Financial services; MITRE ATT&CK framework; HIPAA; PCI-DSS; NIST; ISO 27001; GDPR", "domainList" : [ "financial-services", "mitre-att-ck-framework", "hipaa", "pci-dss", "nist", "iso-27001", "gdpr" ], "domainSpecificKnowledge" : [ "Financial services", "MITRE ATT&CK framework", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR" ], "toolProficiency" : [ "Splunk", "Crowdstrike", "Rapid 7" ], "communicationSkills" : "Incident documentation; Incident metrics; SOC KPIs; Risk communication; Operational performance communication", "documentationSkills" : "Incident records; Investigation notes; Remediation documentation; Incident response documentation; Playbooks; Runbooks; SOC procedures; Post incident reviews; Lessons learned", "continuousLearning" : "Continuous learning; Staying ahead of emerging threats", "problemSolvingSkills" : "Analytical mindset; Root cause analysis; Threat analysis", "outcomesObjectives" : "Improve signal quality; Reduce false positives; Accelerate triage; Accelerate containment; Drive measurable improvements", "qualificationsBasic" : "5-7 years progressive experience, Security Operations Center practices, Incident response processes, SIEM platforms experience, EDR solutions experience, Monitoring tools experience, Vulnerability management tools experience, Cyber threat landscapes understanding, Attack vectors understanding, MITRE ATT&CK framework understanding, Adversary tactics understanding, Adversary techniques understanding, Adversary procedures understanding, HIPAA compliance frameworks, PCI-DSS compliance frameworks, NIST compliance frameworks, ISO 27001 compliance frameworks, GDPR compliance frameworks, Develop incident response playbooks, Maintain incident response playbooks, Develop escalation procedures, Maintain escalation procedures, Develop SOC SOPs, Maintain SOC SOPs, Cybersecurity metrics experience, KPI experience, Communicate risk experience, Communicate operational performance experience, Analytical mindset, Attention to detail, Excellent communication skills, Excellent documentation skills, Work under pressure, Manage multiple incidents", "qualificationsPreferred" : "Financial services experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: ·         Medical, dental, and vision plans with no-cost and low-cost options ·         Annual employer HSA contribution ·         401(k) matching and immediate vesting ·         Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o    Associate / Sr. Associate: $350 o    Manager / Sr. Manager: $600 o    Director: $800 o    Executive Director: $900 o    VP or Above: $1,000 ·         100% employer-paid life and disability insurance ·         No-cost health and wellbeing programs, including a gym benefit ·         Six weeks of paid parental leave ·         Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Cybersecurity Incident Responder is a hand-on, technical role responsible for the enterprise-wide incident monitoring, threat detection and incident response function within the Security Operations Center (SOC). This position is primarily focused on incident response and active security monitoring, serving as the escalation point for security alerts triage, investigation, containment and remediation activities while ensuring integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role operates in a co-managed SOC model, overseeing and directing third party vendors of incident response resources, driving detection turning and maintaining incident response playbooks and procedures. What You Will Do Incident Response & Remediation: ·         Serve as a lead responder for cybersecurity incidents, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·         Own the end to end incident lifecycle: identification, containment, eradication, recovery and post incident analysis. ·         Perform forensic analysis on endpoint, log and cloud data to determine root cause, scope and impact. ·         Develop, maintain an execute incident response playbooks and runbooks to ensure consistent and repeatable response. ·         Coordinate and direct MSSP and third party incident responders, validating escalation and ensuring response quality. ·         Maintain accurate incident records, investigation notes, and remediation documentation. ·         Produce incident metrics and SOC KPI’s (MTTD, MTTR, alert volume, escalation quality) ·         Maintain incident response documentation, playbooks, and SOC procedures to support audits and regulatory requirements. ·         Lead post incident reviews, documenting lessons learned and driving measurable improvements in detection and response. Security Monitoring & Threat Detection: ·         Actively monitor, investigate and validate security alerts across SIEM, EDR, E-Mail, identity, network and cloud platforms. ·         Perform advanced alert triage and threat analysis, correlating telemetry across multiple data sources to distinguish true threats from noise. ·         Tune and optimize SIEM detections, analytics and alerting logic and AI, to improve signal quality and reduce false positives. ·         Leverage threat intelligence platforms to identify emerging financial sector threats, and translate intelligence into actionable detection use cases. SOC Tooling & Detection Enablement: ·         Develop and refine detection rules, signatures, and alert logic aligned to current threat activity. ·         Implement response automation and enrichment to accelerate triage and containment. ·         Partner with architecture and engineering teams to ensure log visibility and telemetry coverage. Cross Functional Response & Security Integration: ·         Collaborate with IT Infrastructure, IAM, DLP, Application Security and Cloud teams during active incidents. ·         Support vulnerability management activities related to active incidents, threat exposure and detection gaps. ·         Provide incident driven security input into cloud migrations, application launches and infrastructure changes. What You Will Bring · Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes. ·      Experience in financial services a plus. ·      Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·     Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·         Bachelor’s degree in Computer Science, Information Security, or related field; or equivalent work experience. ·      Certification in one of the following: CySA+, GCIH, CompTIA Security +, GIAC GSOC, GCFA, MS SC-200, CCSP, CISM, Splunk Core Certified User, or equivalent. ·     Demonstrated hands-on experience in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review. ·    Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary. ·      Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·       Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs). · Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership. ·         Analytical mindset with attention to detail. ·         Excellent communication and documentation skills. ·         Ability to work under pressure and manage multiple incidents simultaneously. ·         Passion for continuous learning and staying ahead of emerging threats. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Cybersecurity Incident Responder at Hyundai Capital America. Skills: Incident Response, Security Monitoring, Threat Detection, SOC Tooling. Monitor enterprise-wide incidents. Detect threats", "createdAt" : "2026-06-14T02:01:21.884", "lastUpdated" : "2026-06-15T05:14:30.811", "ingestTimestamp" : "2026-06-14T02:01:21.884", "mongoId" : "69fc49a74c40e2acd1a8342c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Endpoint forensics", "Log forensics", "Cloud forensics", "Incident metrics", "KPI reporting", "Leadership", "Incident Response", "Security Monitoring", "Threat Detection", "SOC Tooling", "Incident lifecycle management", "Root cause analysis", "Threat analysis", "Detection enablement", "Cross functional response", "Security integration", "Financial services", "MITRE ATT&CK framework", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR", "Splunk", "Crowdstrike", "Rapid 7" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 495.2506, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305058f292fd229ceef371", "title" : "Delivery & Change Manager - CX (12 month FTC)", "company" : "Xero", "industry" : "PX (People Experience)", "salary" : { "min" : 130000.0, "max" : 175000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Auckland, New Zealand, adjusted for the SaaS industry and a mid-size company." }, "location" : "NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)", "locations" : [ "NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)" ], "timestamp" : "2026-06-16T09:42:38.151", "fingerprint" : "5737a1963c6bf5517cc4de17e6624e601e31c70ebbf8004f725300744989845c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/xero/46bba8f2-4652-4251-960e-daab5f0f54d5/application", "externalId" : "46bba8f2-4652-4251-960e-daab5f0f54d5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, New Zealand", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process optimization", "Technology integration", "People initiatives" ], "hardSkillsList" : [ "Project management", "Change management" ], "softSkillsList" : [ "Leadership", "EQ", "Self-awareness", "Motivation", "Development" ], "hardSkills" : [ { "name" : "Project management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "EQ" }, { "name" : "Self-awareness" }, { "name" : "Motivation" }, { "name" : "Development" } ], "majorSkills" : "Change management, Project delivery, Stakeholder management", "majorSkillsList" : [ "Change management", "Project delivery", "Stakeholder management" ], "coreResponsibilities" : "Design change management strategies, Implement change management strategies, Deliver project management, Build communication channels, Identify operational risks, Monitor operational risks, Mitigate operational risks", "teamCollaboration" : "Cross-functional stakeholders; Regional stakeholders; Global stakeholders", "projectManagementSkills" : [ "Project management", "Change management" ], "domainKnowledge" : "Customer experience; Customer growth", "domainList" : [ "customer-experience", "customer-growth" ], "domainSpecificKnowledge" : [ "Customer experience", "Customer growth" ], "communicationSkills" : "Interpersonal skills; Build trust; Manage conflict", "problemSolvingSkills" : "Analytical thinking; Strategic thinking; Data-driven decisions", "outcomesObjectives" : "Deliver intended value; Drive transformations", "qualificationsBasic" : "Proven background in leading strategic projects, Navigating complex change initiatives", "qualificationsPreferred" : "Project or change management certification, Experience within a customer-focused organisation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The role / impact In the role of Change & Delivery Manager, you will be at the forefront of driving pivotal transformations across the Customer Growth & Experience team. Your leadership will direct the strategic integration of technology, processes, and people initiatives, shaping the way we deliver exceptional customer experiences and growth outcomes. By fostering an environment of continuous improvement and adaptation, you will ensure that our projects not only meet current needs but are also resilient to future challenges. Through your expertise, you will guide our teams through transitions that are both transformational and sustainable, ensuring every initiative delivers its intended value while embedding a culture that values agility, collaboration, and customer-centricity. The team / how they connect We are a collaborative, outcome-focused group within the Customer Growth & Experience function that thrives on turning strategic objectives into tangible reality. Our team partners closely with regional and global stakeholders to coordinate technology adaptation, process optimisation, and people initiatives. We value transparency, shared purpose, and a proactive approach to supporting one another while executing complex programs at scale. The team is currently working on / Initially, you will focus on - Designing and implementing change management strategies that seamlessly synchronise technology, processes, and culture. - Delivering hands-on project management across a diverse portfolio of process redesigns and system implementations. - Building robust communication channels with leadership and cross-functional stakeholders to foster clarity and buy-in for challenging transitions. - Identifying, monitoring, and mitigating operational risks and issues across active projects to ensure uninterrupted delivery. Where and how you can work Xero supports a flexible, hybrid working model that balances the autonomy of working from home with the connection of collaborative in-office days. You will have access to our modern, vibrant office spaces, with designated boost days designed to bring teams together for workshops, social connection, and alignment. We are open to discussing how this structure can best support your lifestyle and work preferences. Here are some of the things we are looking for - You bring a proven background in leading strategic projects and navigating complex change initiatives within a fast-paced environment. - Your exceptional communication and interpersonal skills allow you to build deep trust, manage conflict proactively, and guide diverse groups through transitions. - A naturally high EQ means you lead with empathy, self-awareness, and a strong ability to motivate and develop those around you. - Advanced analytical and strategic thinking capabilities enable you to solve intricate problems and make sound, data-driven decisions. - You possess strong prioritisation habits, ensuring commitments are delivered with urgency and scale while remaining highly outcome-focused. - Holding a project or change management certification, or having experience within a customer-focused organisation, would be a welcome bonus. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.", "summaryDescription" : "Delivery & Change Manager - CX (12 month FTC) at Xero. Skills: Change management, Project delivery, Stakeholder management. Design change management strategies. Implement change management strategies", "createdAt" : "2026-06-16T00:28:36.441", "lastUpdated" : "2026-06-16T09:42:38.151", "ingestTimestamp" : "2026-06-16T00:28:36.441", "mongoId" : "6a305058f292fd229ceef371", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Project management", "Change management", "Leadership", "EQ", "Self-awareness", "Motivation", "Development", "Project delivery", "Stakeholder management", "Process optimization", "Technology integration", "People initiatives", "Customer experience", "Customer growth" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 495.14175, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c664874d8ee00a08fec0b", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation" ], "timestamp" : "2026-06-15T07:04:28.712", "fingerprint" : "e463a1cfe6108873be3d3b64e777f0931992956d5f101513be4949a3fbcbf329", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "ITIL frameworks, problem management, change management, infrastructure, cloud environments, application support." ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "softSkillsList" : [ "stakeholder management, communication" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "stakeholder management, communication" } ], "majorSkills" : "ITIL, ServiceNow", "majorSkillsList" : [ "ITIL, ServiceNow" ], "coreResponsibilities" : "The Incident Manager is responsible for overseeing the end-to-end Incident Management process, adhering to ITIL guidelines and organizational needs. This role is crucial for ensuring rapid service restoration during disruptions by coordinating various teams and driving incident resolution within defined SLAs, while also leading major incident responses and facilitating communication.", "teamCollaboration" : "Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. Coordination and stakeholder management skills across cross-functional teams are essential.", "toolProficiency" : [ "JIRA" ], "communicationSkills" : "verbal communication; written communication", "documentationSkills" : "incident reports; RCA", "specialRequirements" : "Ability to work in a 24/7 operational environment, adhering to shift schedules as required.", "outcomesObjectives" : "Ensure quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. Ensure continuous service improvement through root cause analysis and process adherence. Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication.", "qualificationsBasic" : "2-5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. Coordination and stakeholder management skills across cross-functional teams. Ability to work under pressure in a high-availability environment and drive quick resolution. Experience in SLA management, ensuring incidents are resolved within agreed timelines. Documentation skills for incident reports, RCA, and communication updates. Excellent verbal and written communication skills.", "qualificationsPreferred" : "ITIL Foundation certification or knowledge of ITIL frameworks. Familiarity with problem management and change management processes. Basic understanding of infrastructure, cloud environments, and application support. Exposure to automation or scripting for incident handling and reporting.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: ITIL, ServiceNow. The Incident Manager is responsible for overseeing the end-to-end Incident Management process, adhering to ITIL guidelines and organizational needs. This role is crucial for ensuring rapid service restoration during disruptions by coordinating various teams and driving incident resolution within defined SLAs, while also leading major incident responses and facilitating communication.", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T21:42:44.404", "lastUpdated" : "2026-06-15T07:04:28.712", "ingestTimestamp" : "2026-06-14T21:42:44.404", "mongoId" : "6a2c664874d8ee00a08fec0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "stakeholder management, communication", "ITIL, ServiceNow", "ITIL frameworks, problem management, change management, infrastructure, cloud environments, application support.", "ITIL Foundation", "JIRA" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 493.73398, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bd074d8ee00a0914d91", "title" : "Manufacturing Systems Specialist", "company" : "Anduril Industries", "industry" : "Manufacturing", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Manufacturing Systems Specialist in Atlanta, United States, adjusted for the defense technology industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "timestamp" : "2026-06-15T05:04:11.278", "fingerprint" : "36803fd54089d3bb1f49ebcad25d7833e809df63f0e527b0cccdd4d7ad695d19", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/andurilindustries/jobs/5117778007?gh_jid=5117778007", "externalId" : "5117778007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "technicalSkills" : "PLM, ERP, MES", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Root cause analysis", "Software issue resolution", "System data analysis" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Software issue resolution", "level" : "intermediate" }, { "name" : "System data analysis", "level" : "intermediate" } ], "majorSkills" : "Manufacturing systems, Technical support, Process improvement", "majorSkillsList" : [ "Manufacturing systems", "Technical support", "Process improvement" ], "coreResponsibilities" : "Respond to manufacturing support incidents, Own incident intake, Own incident evaluation, Own incident debug, Own incident escalation, Own incident communications, Own incident tracking, Serve as bridge production operations, Serve as bridge digital manufacturing systems, Identify software issues, Resolve software issues, Monitor reported software problems, Conduct root cause analysis, Observe manufacturing processes, Evaluate incident urgency, Evaluate incident impact, Evaluate incident scope, Escalate to engineering support, Provide operational context, Work with manufacturing engineers, Work with manufacturing technicians, Visit production floor, Collaborate with software teams, Collaborate with architects, Collaborate with SMEs, Propose new functionality, Propose process improvements, Identify potential problems, Analyze system data patterns, Create standard operating procedures, Develop workarounds, Develop best practices, Lead training, Coordinate training, Build trusted relationships", "teamCollaboration" : "Cross-functional teams; Software development teams; Manufacturing subject matter experts", "domainKnowledge" : "Manufacturing concepts; Manufacturing processes; Digital manufacturing systems", "domainList" : [ "manufacturing-concepts", "manufacturing-processes", "digital-manufacturing-systems" ], "domainSpecificKnowledge" : [ "Manufacturing concepts", "Manufacturing processes", "Digital manufacturing systems" ], "documentationSkills" : "Standard operating procedures", "innovationCreativity" : "Propose new functionality; Propose process improvements", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "qualificationsBasic" : "2+ years technical support, 2+ years system maintenance, 2+ years deployment roles, Hands-on debug expertise, Integrated enterprise systems expertise, MES, ERP, PLM expertise, Multitask competing demands, Functional understanding manufacturing concepts, Collaborative engagement software engineers", "workSiteFlexibility" : "Onsite", "rawDescription" : "Anduril Industries is a defense technology company with a mission to transform U. S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. About The Team Anduril’s Digital Manufacturing team is seeking a Manufacturing Systems Specialist to join our team. The Digital Manufacturing team plays a pivotal role in optimizing manufacturing operations through implementation and management and advanced digital solutions. The team ensures that manufacturing processes are efficient, scalable, and integrated with the latest industry standards. About The Role As a Manufacturing Systems Specialist, your primary responsibility is to respond to reported manufacturing support incidents submitted by internal company stakeholders within global manufacturing user base. The right person will own the intake, evaluation, debug, escalation, communications, and tracking of reported incidents. The user base supported by this role is primarily manufacturing engineers and senior manufacturing technicians. Support case duration and technical complexity will range widely. What You'll Do Serve as the critical bridge between production operations and digital manufacturing systems (PLM/ERP/MES), identifying and resolving software issues that impact production efficiency. Monitor intake of reported software problems across multiple manufacturing platforms Conduct root cause analysis by observing actual manufacturing processes and how they interact with digital systems to identify disconnects between software functionality and production needs. Evaluate urgency, impact, and scope of reported incidents based on real manufacturing constraints and production schedules. Escalate to engineering support when required and provide clear operational context to software development about manufacturing realities. Work directly with manufacturing engineers and technicians and regularly visit the production floor to understand operational context. Collaborate directly with software development teams, enterprise solution architects, and manufacturing subject matter experts to drive comprehensive solutions. Propose new functionality or process improvements that would enhance the operator experience, streamline production workflows, and reduce support needs. Proactively identify potential unreported problems by regularly observing production processes and analyzing system data patterns. Create and maintain standard operating procedures for new feature workflows. Develop workarounds and best practices that accommodate both system limitations and production requirements. Lead/Coordinate training for new feature rollouts. Build trusted relationships with key stakeholders across the business. Required Qualifications 2+ years in technical support, deployment, or system maintenance roles. Hands-on expertise debug expertise with integrated enterprise systems, including MES, ERP, PLM. Demonstrated ability to multitask competing support demands in fast paced environment. Functional understanding of basic manufacturing concepts, processes and terminology; and how they relate to software tools and data objects. History of collaborative engagement with software engineers. US Hourly Range $25—$33 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits. Protecting Yourself from Recruitment Scams Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information. To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind: No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications: Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data Privacy To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/. By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.", "summaryDescription" : "Manufacturing Systems Specialist at Anduril Industries. Skills: Manufacturing systems, Technical support, Process improvement. Respond to manufacturing support incidents. Own incident intake", "postedDate" : "2026-06-14T08:43:51.641", "createdAt" : "2026-06-14T08:43:51.641", "lastUpdated" : "2026-06-15T05:04:11.278", "ingestTimestamp" : "2026-06-14T08:43:51.641", "mongoId" : "6a2c6bd074d8ee00a0914d91", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Root cause analysis", "Software issue resolution", "System data analysis", "Manufacturing systems", "Technical support", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Manufacturing concepts", "Manufacturing processes", "Digital manufacturing systems" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 492.42007, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Defense Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e189bc74574cb674bfd", "title" : "National Consultant: Project Coordinator (Climate Change and Health)", "industry" : "Consulting", "salary" : { "min" : 45000.0, "max" : 70000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Tuvalu, adjusted for mid-seniority and the climate tech industry." }, "location" : "Tuvalu", "locations" : [ "Tuvalu", "Apr 20, 2026, 11:59:00 PM", "Tuvalu, " ], "timestamp" : "2026-06-16T01:48:39.888", "fingerprint" : "e2bdde28fbc1caa11f8fea88c8666f61fa6b2462234c9e8a4dcd13f1d09e6db0", "source" : "taleo", "language" : "en", "applyUrl" : "https://who.taleo.net/careersection/ex/jobdetail.ftl?job=386395", "externalId" : "386395", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Tuvalu", "continent" : "oc", "workMode" : "onsite" } ], "locationText" : "Tuvalu", "employmentType" : "FULL_TIME", "domainKnowledge" : "Climate Change; Health", "domainList" : [ "climate-change", "health" ], "domainSpecificKnowledge" : [ "Climate Change", "Health" ], "remoteFriendly" : false, "rawDescription" : "External consultant 11 months", "summaryDescription" : "National Consultant: Project Coordinator (Climate Change and Health)", "createdAt" : "2026-06-14T19:46:26.629", "lastUpdated" : "2026-06-16T01:48:39.888", "ingestTimestamp" : "2026-06-14T19:46:26.629", "mongoId" : "69ce5e189bc74574cb674bfd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Climate Change", "Health" ], "skillCount" : 2, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 486.3659, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2a660574d8ee00a062b89f", "title" : "Program Manager - Instructional Designer, Merchandising Learning and Change", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, worldwide grocery stores", "salary" : { "min" : 74200.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, USA", "locations" : [ "Austin, Texas, USA" ], "certifications" : [ "Instructional design certification" ], "timestamp" : "2026-06-15T01:09:50.976", "fingerprint" : "2279aff60306ac5bea1ee2e254d5fef93a525976fad647ab1c6543469786b6f3", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443763/apply", "externalId" : "96becb51-6185-4937-b8a9-9564d3d1b848", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Articulate, AI", "professionalSkills" : [ "Instructional design", "Learning and Development", "Change management", "Merchandising Enablement", "Prompt engineering" ], "hardSkillsList" : [ "Adult learning theory", "Instructional design" ], "hardSkills" : [ { "name" : "Adult learning theory", "level" : "intermediate" }, { "name" : "Instructional design", "level" : "intermediate" } ], "majorSkills" : "Program management, Instructional design, Change management", "majorSkillsList" : [ "Program management", "Instructional design", "Change management" ], "coreResponsibilities" : "Own L&D program management, Define requirements, KPIs, milestones, Drive cross-functional teams, Manage large-scale projects, Identify risks, Clear blockers, Design engaging training, Deliver engaging training, Apply adult learning theory, Apply instructional design, Facilitate instructor-led sessions, Facilitate workshops, Facilitate coaching, Drive behavioral change, Execute tool adoption strategies, Provide side-by-side coaching, Provide hyper-care support, Champion AI-powered tools, Experiment with AI solutions, Develop AI literacy, Develop prompt engineering best practices, Build interactive modules, Edit video walkthroughs, Upload courses, Analyze metrics, Author launch communications, Review curriculum, Write learning plan proposals, Organize training materials, Book locations for events", "teamCollaboration" : "Cross functional L&D teams; Merchandising Enablement program owners; Internal stakeholders; Functional organizations; Cross-functional teams", "projectManagementSkills" : [ "Program management", "Project management", "Agile" ], "domainKnowledge" : "Merchandising; Adult learning theory; Instructional design; AI literacy; Prompt engineering", "domainList" : [ "merchandising", "adult-learning-theory", "instructional-design", "ai-literacy", "prompt-engineering" ], "domainSpecificKnowledge" : [ "Merchandising", "Adult learning theory", "Instructional design", "AI literacy", "Prompt engineering" ], "toolProficiency" : [ "Articulate", "Amazon Learn" ], "communicationSkills" : "Launch communications", "documentationSkills" : "Training materials; Learning plan proposals; Curriculum", "innovationCreativity" : "Experiment with AI solutions; AI-powered tools", "problemSolvingSkills" : "Root cause analysis; Risk identification; Blocker removal", "outcomesObjectives" : "Drive behavioral change; Accelerate learning development", "qualificationsBasic" : "4+ years program or project management, 4+ years defining and implementing process improvement, Experience working cross functionally, Experience using data and metrics, Bachelor's degree, Experience designing and developing training materials, Experience in facilitating adult learning, 4+ years L&D program management", "qualificationsPreferred" : "4+ years driving end to end delivery, Communicating results to senior leadership, Experience in stakeholder management, 4+ years driving process improvements, Experience building processes, Project management experience, Schedule management experience, Experience with Learning Management Systems, Retail/merchandising background, Instructional design certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Responsible for the design, implementation, administration, and delivery of training programs, practices, tool adoption and procedures to all levels of the merchandising organization. Provides on-going consultation on Learning & Development research, learning theory and technologies, motivation theory, provides side-by-side in-person coaching for tool adoption and instructional design. Engages with cross functional L&D teams, Merchandising Enablement program owners, and other internal stakeholders to understand, support, and advise on specific training needs. Interacts with functional organizations to develop specifications for course content and delivery. May be involved in both the development, delivery, and side by side coaching of training programs. May also facilitate design and delivery by external experts and consultants. Key job responsibilities Own end-to-end L&D program management across merchandising—from needs analysis through delivery, measurement, and iteration. Define requirements, KPIs, milestones, and roadmaps; drive cross-functional teams to meet timelines. Manage large-scale projects with multiple workstreams, proactively identifying risks and clearing blockers. Design and deliver engaging, learner-centered training applying adult learning theory and evidence-based instructional design. Facilitate instructor-led sessions (virtual/in-person), workshops, and coaching that drive behavioral change. Execute tool adoption strategies including side-by-side coaching, hyper-care support, and super-user networks. Champion AI-powered tools to accelerate learning development. Experiment with AI solutions to personalize learning paths, automate design tasks, and generate data-driven insights. Develop AI literacy and prompt engineering best practices within the team. A day in the life You might start your morning facilitating a training for the merchandising organization, then build an interactive module in Articulate or edit a video walkthrough for a new tool feature. Between meetings, you're uploading courses and analyzing metrics in Amazon Learn, authoring launch communications, reviewing a teammate's curriculum with fresh eyes, writing a learning plan proposal, organizing training materials, or booking locations for in-person events. Every day blends creative design, hands-on facilitation, and operational coordination. About the team We combine learning & development and change management functions to support the merchandising and merchandising support organizations through on-the-job learning, strategic planning, stakeholder engagement, tool adoption, and change management strategies. Basic Qualifications: - 4+ years of program or project management experience - 4+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience working cross functionally with tech and non-tech teams - Experience using data and metrics to determine and drive improvements - Bachelor's degree - Experience designing and developing training materials in all modalities including ILT, e-learning and video - Experience in facilitating, or experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training - 4+ years in L&D program management experience Preferred Qualifications: - 4+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - 4+ years of driving process improvements experience - Experience building processes, project management, and schedules - Experience with Learning Management Systems (LMS) - Retail/merchandising background - Instructional design certification - Proficiency in rapid authoring tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually", "summaryDescription" : "Program Manager - Instructional Designer, Merchandising Learning and Change at Amazon.com Services LLC. Skills: Program management, Instructional design, Change management. Own L&D program management. Define requirements, KPIs, milestones", "postedDate" : "2026-06-13T09:51:14.137", "createdAt" : "2026-06-13T09:51:14.137", "lastUpdated" : "2026-06-15T01:09:50.976", "ingestTimestamp" : "2026-06-13T09:51:14.137", "mongoId" : "6a2a660574d8ee00a062b89f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443763/apply", "salaryAnnualMin" : 74200, "salaryAnnualMax" : 129800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Adult learning theory", "Instructional design", "Program management", "Change management", "Learning and Development", "Merchandising Enablement", "Prompt engineering", "Project management", "Agile", "Merchandising", "AI literacy", "Instructional design certification", "Articulate", "Amazon Learn" ], "skillCount" : 14, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 480.5033, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c900074d8ee00a097f344", "title" : "Clinical Systems Training & Support Specialist", "company" : "RI Primary Care", "industry" : "Healthcare", "salary" : { "min" : 80000.0, "max" : 90000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "1150 New London", "locations" : [ "1150 New London" ], "timestamp" : "2026-06-15T03:23:24.784", "fingerprint" : "23a4587910e720518cd67472dff1f23dc4d8a96d90f0f32365c0cd63cd40609b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ripcpc/jobs/4688226006", "externalId" : "4688226006", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Rhode Island", "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "Rhode Island, United States", "technicalSkills" : "EHR, AI-assisted applications", "professionalSkills" : [ "Workflow integration", "Change management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Training development", "System adoption", "End-user support", "Issue triage", "Trend identification", "Hardware troubleshooting", "Software troubleshooting", "User onboarding" ], "hardSkillsList" : [ "Clinical workflow assessment", "Workflow redesign", "Process mapping", "Transition guide development", "End-user training", "System training", "Clinical system optimization", "Technology integration", "Issue logging", "Issue tracking" ], "hardSkills" : [ { "name" : "Clinical workflow assessment", "level" : "intermediate" }, { "name" : "Workflow redesign", "level" : "intermediate" }, { "name" : "Process mapping", "level" : "intermediate" }, { "name" : "Transition guide development", "level" : "intermediate" }, { "name" : "End-user training", "level" : "intermediate" }, { "name" : "System training", "level" : "intermediate" }, { "name" : "Clinical system optimization", "level" : "intermediate" }, { "name" : "Technology integration", "level" : "intermediate" }, { "name" : "Issue logging", "level" : "intermediate" }, { "name" : "Issue tracking", "level" : "intermediate" } ], "majorSkills" : "Clinical systems training, Clinical systems support, Workflow optimization, Change management", "majorSkillsList" : [ "Clinical systems training", "Clinical systems support", "Workflow optimization", "Change management" ], "coreResponsibilities" : "Assess current-state workflows, Identify improvement opportunities, Design updated workflows, Implement updated workflows, Develop workflow documentation, Develop process maps, Develop transition guides, Facilitate communication across practices, Facilitate communication with internal departments, Facilitate communication with external partners, Monitor post-implementation adoption, Surface feedback to management, Deliver on-site training, Deliver virtual training, Develop training programs, Provide at-the-elbow support, Assess end-user proficiency, Provide follow-up training, Create training materials, Maintain training materials, Support adoption of emerging tools, Stay current on system updates, Support EHR optimization, Support clinical system optimization, Identify new technology, Implement new technology, Drive continuous improvement, Serve as first-line resource, Triage issues, Document issues, Escalate issues, Log support interactions, Track support interactions, Act as liaison, Participate in committees, Participate in workgroups, Participate in project teams, Collaborate on troubleshooting, Collaborate on user onboarding", "teamCollaboration" : "Across departments; With third-party partners; Across practices; With internal departments; With external partners; With member practices; With cross-functional teams; With IT; With help desk; With vendor teams; With Lead Desktop Support Technician", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "Healthcare workflows; Clinical systems; HIPAA; Healthcare data privacy; Primary care operations; Multi-site environments", "domainList" : [ "healthcare-workflows", "clinical-systems", "hipaa", "healthcare-data-privacy", "primary-care-operations", "multi-site-environments" ], "domainSpecificKnowledge" : [ "Healthcare workflows", "Clinical systems", "HIPAA", "Healthcare data privacy", "Primary care operations", "Multi-site environments" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Interpersonal skills; Problem-solving skills", "documentationSkills" : "End-user documentation; Workflow maps; Training materials; Quick reference guides; Tip sheets; SOPs", "continuousLearning" : "Stay current on system updates; Evolving best practices", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Travel to practice sites", "outcomesObjectives" : "Ensure consistency across sites; Support integration and adoption; Support engagement and retention; Meet needs of member practices; Support trend identification", "qualificationsBasic" : "2+ years healthcare IT, 2+ years EHR support, 2+ years clinical training, 2+ years workflow optimization, Assess and redesign workflows, Deliver training across systems, Develop end-user documentation, Develop workflow maps, Develop training materials, Manage competing priorities, Travel to practice sites", "qualificationsPreferred" : "Associate's degree preferred, Bachelor's degree preferred, Clinical background preferred, Experience with major EHR, Familiarity with primary care, Familiarity with multi-site environments, Knowledge of HIPAA, Knowledge of healthcare data privacy", "workSiteFlexibility" : "Flexible", "rawDescription" : "Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined Akido Labs, becoming a key east coast hub for healthcare innovation within the Akido Care medical network. Akido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team! The Opportunity This is a critical role as RI Primary Care Medical Group continues to grow through acquisition. Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff. This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint. A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change. What you’ll do Healthcare Workflow Integration & Change Management Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption Develop workflow documentation, process maps, and transition guides Facilitate communication across practices, internal departments, and external partners to ensure alignment Monitor post-implementation adoption and surface feedback to management EHR & Technology Training Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems Develop training programs that connect system use to broader operational and clinical context Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions Assess end-user proficiency and provide follow-up training as needed Create and maintain training materials, quick reference guides, tip sheets, and SOPs Support adoption of emerging tools, including AI-assisted applications Stay current on system updates and evolving best practices Clinical Systems Optimization Support EHR and clinical system optimization to meet the needs of member practices Assist with identifying and implementing new technology aligned with real-world workflows Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement End-User Support & Triage Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate Log and track support interactions in the ticketing system to support trend identification Collaboration & Cross-Functional Engagement Act as a liaison between practices and internal/external departments during transitions Participate in relevant committees, workgroups, and project teams Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding Who you are Required 2+ years in healthcare IT, EHR support, clinical training, or workflow optimization Experience assessing and redesigning clinical or administrative workflows Proven ability to deliver training across multiple systems in a healthcare setting Strong communication, interpersonal, and problem-solving skills Experience developing end-user documentation, workflow maps, and training materials Ability to learn and train on new systems quickly Comfortable supporting staff and leadership through operational transitions Ability to manage competing priorities and travel to practice sites across Rhode Island Preferred Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field Clinical background (MA, LPN, RN, or similar) strongly preferred Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar) Familiarity with primary care operations and multi-site environments Knowledge of HIPAA and healthcare data privacy standards Experience in a physician group or healthcare management company Physical Demands: Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs. Salary range $80,000—$90,000 USD Rhode Island Primary Care Physician’s Corporation (RIPCPC) is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.", "summaryDescription" : "Clinical Systems Training & Support Specialist at RI Primary Care. Skills: Clinical systems training, Clinical systems support, Workflow optimization, Change management. Assess current-state workflows. Identify improvement opportunities", "postedDate" : "2026-06-13T21:19:33.454", "createdAt" : "2026-06-13T21:19:33.454", "lastUpdated" : "2026-06-15T03:23:24.784", "ingestTimestamp" : "2026-06-13T21:19:33.454", "mongoId" : "6a2c900074d8ee00a097f344", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 90000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Clinical workflow assessment", "Workflow redesign", "Process mapping", "Transition guide development", "End-user training", "System training", "Clinical system optimization", "Technology integration", "Issue logging", "Issue tracking", "Clinical systems training", "Clinical systems support", "Workflow optimization", "Change management", "Workflow integration", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Training development", "System adoption", "End-user support", "Issue triage", "Trend identification", "Hardware troubleshooting", "Software troubleshooting", "User onboarding", "Healthcare workflows", "Clinical systems", "HIPAA", "Healthcare data privacy", "Primary care operations", "Multi-site environments", "Ticketing system" ], "skillCount" : 37, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 472.57498, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69f719884c40e2acd190a9a0", "title" : "Change Manager, AMZL UAE", "company" : "Q-Express Documents Transport", "industry" : "Fulfillment Operations Management, Fulfillment Center, transportation and logistics", "salary" : { "min" : 220000.0, "max" : 325000.0, "currency" : "AED", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Change Manager in Dubai, UAE, adjusted for the logistics industry and a mid-seniority role." }, "location" : "Dubai, ARE", "locations" : [ "Dubai, ARE" ], "timestamp" : "2026-06-15T04:06:54.612", "fingerprint" : "61a32eee7b134fcbf5b5a4c44a8241906ff5a5b7ff6f191ee9798d9957f429a9", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409481/apply", "externalId" : "fae07e76-70d7-414b-a03c-cd4124ac823b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dubai", "country" : "United Arab Emirates", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.0742823,55.1885387" } ], "locationText" : "Dubai, United Arab Emirates", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "professionalSkills" : [ "Process improvement", "Lean techniques" ], "majorSkills" : "Change management, Project management, Process improvement", "majorSkillsList" : [ "Change management", "Project management", "Process improvement" ], "coreResponsibilities" : "Oversee Station Project Road Map, Report progress to site leader, Ensure timely closure of Peak Readiness Playbook, Provide inputs to Network Control Manager, Find practical solutions to complex problems, Provide day-to-day support during rollout/implementation, Gather feedback on systems/processes, Map business requirements, Understand business process, Study and analyze workflows, Design solutions, Utilize software and hardware tools, Ensure associates have proper tools, Coordinate repair or replacement of tools, Communicate daily metrics, Report exceptions", "teamCollaboration" : "Cross-functional teams; Delivery Service Providers", "projectManagementSkills" : [ "Project management", "Roadmap planning" ], "domainKnowledge" : "Delivery Station operations", "domainList" : [ "delivery-station-operations" ], "domainSpecificKnowledge" : [ "Delivery Station operations" ], "innovationCreativity" : "Test and try ideas", "problemSolvingSkills" : "Root cause analysis; Problem-solving", "specialRequirements" : "Work flexible schedule/shift/work area, Work weekends, nights, and/or holidays", "qualificationsBasic" : "2+ years of performance metrics, process improvement or lean techniques experience, 2+ years of Amazon (blue badge/FTE) experience", "qualificationsPreferred" : "1+ years of program or project management experience, 1+ years of experience with Program Management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As a Change Manager, you’ll have responsibility for site change and project management, peak readiness playbook, fixed cost and procurement, creating and leading Continues Improvement culture through regular Kaizen, Gemba and other activities, managing site special events such as site visits, Town Halls and trainings, and supporting the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more start-up than big company. We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment. If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you. Key job responsibilities - Overseeing the Station Project Road Map and report progress to site leader - Ensuring timely closure of Peak Readiness Playbook and provide inputs to Network Control Manager - Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills. - Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements - Finds practical and simple solutions to complex problems without sacrificing quality or core functionality - Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences - Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback - Map business requirements, understand business process, study and analyze workflows, design solutions. - Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed. - Communicate daily metrics and report exceptions Basic Qualifications: - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 2+ years of performance metrics, process improvement or lean techniques experience Preferred Qualifications: - 1+ years of program or project management experience - 1+ years of experience with Program Management - 1+ years of experience with Program Management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Change Manager, AMZL UAE at Q-Express Documents Transport. Skills: Change management, Project management, Process improvement. Oversee Station Project Road Map. Report progress to site leader", "postedDate" : "2026-06-13T08:02:37.049", "createdAt" : "2026-06-13T08:02:37.049", "lastUpdated" : "2026-06-15T04:06:54.612", "ingestTimestamp" : "2026-06-13T08:02:37.049", "mongoId" : "69f719884c40e2acd190a9a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409481/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Change management", "Project management", "Process improvement", "Lean techniques", "Roadmap planning", "Delivery Station operations" ], "skillCount" : 6, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 472.1327, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c772974d8ee00a093be10", "title" : "Delivery & Change Manager - CX (12 month FTC)", "company" : "Xero", "industry" : "PX (People Experience)", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Wellington, New Zealand, adjusted for the SaaS industry and company size." }, "location" : "NZ: Wellington: Xero One (19-23 Taranaki St)", "locations" : [ "NZ: Wellington: Xero One (19-23 Taranaki St)" ], "timestamp" : "2026-06-16T03:12:20.130", "fingerprint" : "9a4b87640cd1e4f8142479a64b438dc6fdf5fc1d08aba4be5f1614570d30a53d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/xero/bd9726a2-0167-4615-9bd8-9a63c832e54d/application", "externalId" : "bd9726a2-0167-4615-9bd8-9a63c832e54d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wellington", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-41.2887953,174.7772114" } ], "locationText" : "Wellington, New Zealand", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process optimisation", "Strategic integration" ], "hardSkillsList" : [ "Project management", "Change management" ], "softSkillsList" : [ "Leadership", "EQ", "Self-awareness", "Motivation", "Development", "Analytical thinking", "Strategic thinking", "Prioritisation" ], "hardSkills" : [ { "name" : "Project management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "EQ" }, { "name" : "Self-awareness" }, { "name" : "Motivation" }, { "name" : "Development" }, { "name" : "Analytical thinking" }, { "name" : "Strategic thinking" }, { "name" : "Prioritisation" } ], "majorSkills" : "Change management, Project management, Process redesign, System implementation", "majorSkillsList" : [ "Change management", "Project management", "Process redesign", "System implementation" ], "coreResponsibilities" : "Design change management strategies, Implement change management strategies, Deliver project management, Build communication channels, Identify operational risks, Monitor operational risks, Mitigate operational risks", "teamCollaboration" : "Cross-functional stakeholders; Regional stakeholders; Global stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Customer experience; Customer growth", "domainList" : [ "customer-experience", "customer-growth" ], "domainSpecificKnowledge" : [ "Customer experience", "Customer growth" ], "communicationSkills" : "Interpersonal skills", "problemSolvingSkills" : "Problem solving; Data-driven decisions", "outcomesObjectives" : "Deliver exceptional customer experiences; Deliver growth outcomes; Ensure initiatives deliver value", "qualificationsBasic" : "Proven background in leading strategic projects, Navigating complex change initiatives", "qualificationsPreferred" : "Project management certification, Change management certification, Experience within a customer-focused organisation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The role / impact In the role of Change & Delivery Manager, you will be at the forefront of driving pivotal transformations across the Customer Growth & Experience team. Your leadership will direct the strategic integration of technology, processes, and people initiatives, shaping the way we deliver exceptional customer experiences and growth outcomes. By fostering an environment of continuous improvement and adaptation, you will ensure that our projects not only meet current needs but are also resilient to future challenges. Through your expertise, you will guide our teams through transitions that are both transformational and sustainable, ensuring every initiative delivers its intended value while embedding a culture that values agility, collaboration, and customer-centricity. The team / how they connect We are a collaborative, outcome-focused group within the Customer Growth & Experience function that thrives on turning strategic objectives into tangible reality. Our team partners closely with regional and global stakeholders to coordinate technology adaptation, process optimisation, and people initiatives. We value transparency, shared purpose, and a proactive approach to supporting one another while executing complex programs at scale. The team is currently working on / Initially, you will focus on - Designing and implementing change management strategies that seamlessly synchronise technology, processes, and culture. - Delivering hands-on project management across a diverse portfolio of process redesigns and system implementations. - Building robust communication channels with leadership and cross-functional stakeholders to foster clarity and buy-in for challenging transitions. - Identifying, monitoring, and mitigating operational risks and issues across active projects to ensure uninterrupted delivery. Where and how you can work Xero supports a flexible, hybrid working model that balances the autonomy of working from home with the connection of collaborative in-office days. You will have access to our modern, vibrant office spaces, with designated boost days designed to bring teams together for workshops, social connection, and alignment. We are open to discussing how this structure can best support your lifestyle and work preferences. Here are some of the things we are looking for - You bring a proven background in leading strategic projects and navigating complex change initiatives within a fast-paced environment. - Your exceptional communication and interpersonal skills allow you to build deep trust, manage conflict proactively, and guide diverse groups through transitions. - A naturally high EQ means you lead with empathy, self-awareness, and a strong ability to motivate and develop those around you. - Advanced analytical and strategic thinking capabilities enable you to solve intricate problems and make sound, data-driven decisions. - You possess strong prioritisation habits, ensuring commitments are delivered with urgency and scale while remaining highly outcome-focused. - Holding a project or change management certification, or having experience within a customer-focused organisation, would be a welcome bonus. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.", "summaryDescription" : "Delivery & Change Manager - CX (12 month FTC) at Xero. Skills: Change management, Project management, Process redesign, System implementation. Design change management strategies. 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Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them." ], "hardSkillsList" : [ "physical setup of the classroom", "implementing student behavior plan", "physical transfers", "typing skills", "Braille material", "assist with scoring tests", "keeping records", "making reports", "prepare instructional materials", "learning centers", "planning for the Individual Education Plan (IEP)", "maintain high level of confidentiality", "assist with transportation of students", "assist in caring for student's medical needs", "assist students with basic needs", "self-care", "hygiene", "feeding", "tube feeding", "toileting", "diapering", "dressing", "physical transfers", "manual dexterity", "physical ability", "stamina", "finger dexterity", "verbal communication", "written communication", "plan", "organize", "make decisions", "prioritize work", "professional manner", "positive attitude", "good judgment", "professional dress", "appearance" ], "softSkillsList" : [ "effective teaming skills, collaboration, conflict resolution, communication, sensitivity to the needs of students, sensitivity to the needs of staff, sensitivity to the needs of parents, professional rapport, team player, positive attitude, professionalism, confidentiality, tact, diplomacy, customer service" ], "hardSkills" : [ { "name" : "physical setup of the classroom", "level" : "intermediate" }, { "name" : "implementing student behavior plan", "level" : "intermediate" }, { "name" : "physical transfers", "level" : "intermediate" }, { "name" : "typing skills", "level" : "intermediate" }, { "name" : "Braille material", "level" : "intermediate" }, { "name" : "assist with scoring tests", "level" : "intermediate" }, { "name" : "keeping records", "level" : "intermediate" }, { "name" : "making reports", "level" : "intermediate" }, { "name" : "prepare instructional materials", "level" : "intermediate" }, { "name" : "learning centers", "level" : "intermediate" }, { "name" : "planning for the Individual Education Plan (IEP)", "level" : "intermediate" }, { "name" : "maintain high level of confidentiality", "level" : "intermediate" }, { "name" : "assist with transportation of students", "level" : "intermediate" }, { "name" : "assist in caring for student's medical needs", "level" : "intermediate" }, { "name" : "assist students with basic needs", "level" : "intermediate" }, { "name" : "self-care", "level" : "intermediate" }, { "name" : "hygiene", "level" : "intermediate" }, { "name" : "feeding", "level" : "intermediate" }, { "name" : "tube feeding", "level" : "intermediate" }, { "name" : "toileting", "level" : "intermediate" }, { "name" : "diapering", "level" : "intermediate" }, { "name" : "dressing", "level" : "intermediate" }, { "name" : "physical transfers", "level" : "intermediate" }, { "name" : "manual dexterity", "level" : "intermediate" }, { "name" : "physical ability", "level" : "intermediate" }, { "name" : "stamina", "level" : "intermediate" }, { "name" : "finger dexterity", "level" : "intermediate" }, { "name" : "verbal communication", "level" : "intermediate" }, { "name" : "written communication", "level" : "intermediate" }, { "name" : "plan", "level" : "intermediate" }, { "name" : "organize", "level" : "intermediate" }, { "name" : "make decisions", "level" : "intermediate" }, { "name" : "prioritize work", "level" : "intermediate" }, { "name" : "professional manner", "level" : "intermediate" }, { "name" : "positive attitude", "level" : "intermediate" }, { "name" : "good judgment", "level" : "intermediate" }, { "name" : "professional dress", "level" : "intermediate" }, { "name" : "appearance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "effective teaming skills, collaboration, conflict resolution, communication, sensitivity to the needs of students, sensitivity to the needs of staff, sensitivity to the needs of parents, professional rapport, team player, positive attitude, professionalism, confidentiality, tact, diplomacy, customer service" } ], "majorSkills" : "Para Sped Low Incidence, student behavior management, instructional assistance, IEP planning, Braille, NCI", "majorSkillsList" : [ "Para Sped Low Incidence, student behavior management, instructional assistance, IEP planning, Braille, NCI" ], "coreResponsibilities" : "Assist the teacher in the education of students including instructional assistance, organization, record keeping, and management of student behavior, classroom safety, and communication with students, support staff and parents. Supervises students in class setting as directed by the teacher or other staff. Assists in managing classroom routines and procedures. Assists in the interventions to redirect behavior, assesses crisis situations and intervenes to defuse situations, documents any occurrences, provides feedback to develop positive self-esteem of student. Assists the teacher by supervising school activities on or off campus during the course of the instructional day. Assists in the implementing of student behavior plan. Assists students to and from assigned areas within the building to facilitate integration efforts. Assists the teacher in the physical setup of the classroom for group instruction, projects, and activities. Assists in the integration of technology into the classroom. Uses a slate and/or stylus or have a willingness to learn these skills. Assists students in using low vision equipment. Assists students with adaptive magnifying equipment. Participates in effective teaming skills, collaboration, conflict resolution and communication. Provides individual and/or group instruction which may include regular education students in academic areas after initial instruction by teacher. Is assigned to a regular classroom program where special education students are assigned. Provides feedback to students and teachers. Assists students through the use of questioning and discussion techniques. Assists with student engagement with the curriculum. Assists students with the integration into regular education classroom. Evaluates student progress on work assignments and shares information with teacher. Assists the teacher with the designing and/or planning of instruction and follow through. Assists with scoring tests, keeping records and making reports as required by the teacher. Demonstrates knowledge of district resources. Prepares instructional materials and/or learning centers. Assists in the planning for the Individual Education Plan (IEP). Maintains high level of confidentiality of information regarding students and staff information and issues. Models appropriate behavior for students. Develops and maintains a professional rapport with classroom teacher and other staff. Demonstrates sensitivity to the needs of students, staff, and parents. Communicates with students, parents, instructional and support staff by letter, phone, e-mail, fax or personal contact as directed by the administrator or classroom teacher. Observes and charts student behavior and assist in discipline of student as instructed by the teacher. Demonstrates the ability to prioritize and organize. Attend sand participates in staff meetings, PLCs and parent conferences as required. Acquires a minimum of 20 hours of in-service annually. After 3 years a minimum of 10 in-service hours is required. Assists students to and from buses and assisting the drivers until departure time. Assists in the transportation of students. Assists in caring for student's medical needs when under the direct supervision of the school nurse or other appropriate professional. Assists students with basic needs including but not limited to self-care, hygiene, feeding, (may include tube feeding), toileting, diapering, dressing and physical transfers. Possesses the manual dexterity, physical ability and stamina for a full day of physical activity. Assists and supervise students to and from assigned areas. Demonstrates typing skills. Demonstrates the ability to interline all Braille material for tests and daily lessons. Assists with additional duties as assigned by supervisor.", "teamCollaboration" : "Participates in effective teaming skills, collaboration, conflict resolution and communication. Develops and maintains a professional rapport with classroom teacher and other staff. Ability to perform as an effective team player. Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service.", "toolProficiency" : [ "SMART boards, iPads, computers, copiers, scanners, fax machine" ], "communicationSkills" : "verbal communication; written communication; communicate with students; communicate with parents; communicate with instructional staff; communicate with support staff", "documentationSkills" : "record keeping; documentation of occurrences; chart student behavior", "continuousLearning" : "Acquires a minimum of 20 hours of in-service annually. After 3 years a minimum of 10 in-service hours is required. (Paras are encouraged to take advantage of in-services provided by the building or district.)", "problemSolvingSkills" : "problem solving skills; assess crisis situations; intervene to defuse situations", "specialRequirements" : "Be able to react immediately to an emergency situation for the safety and welfare of the students and staff, which may include the use of physical restraint technique. Be able to lift, carry, push and pull up to 50. Be able to lift and carry up to 100 pounds with assistance.", "outcomesObjectives" : "Evaluates student progress on work assignments and shares information with teacher. Assists the teacher with the designing and/or planning of instruction and follow through.", "qualificationsBasic" : "High School Diploma or GED equivalent required. Must pass the Physical Capacity Test (PCP).", "qualificationsPreferred" : "Paras working in a Title School must have a minimum of 48 accredited college credits verifiable with a transcript or pass a state approved assessment. Some positions may require knowledge of various sign language modalities, Braille, NCI (Nonviolent Crisis Intervention) or other special skills.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: Para Sped Low Incidence Position Function: Under the supervision of an administrator and direction of a certificated/licensed staff, assist the teacher in the education of students including instructional assistance, organization, record keeping, and management of student behavior, classroom safety, and communication with students, support staff and parents. Essential Performance Responsibilities: Supervises students in class setting as directed by the teacher or other staff Assists in managing classroom routines and procedures Assists in the interventions to redirect behavior, assesses crisis situations and intervenes to defuse situations, documents any occurrences, provides feedback to develop positive self-esteem of student Assists the teacher by supervising school activities on or off campus during the course of the instructional day Assists in the implementing of student behavior plan Assists students to and from assigned areas within the building to facilitate integration efforts Assists the teacher in the physical setup of the classroom for group instruction, projects, and activities Assists in the integration of technology into the classroom Uses a slate and/or stylus or have a willingness to learn these skills Assists students in using low vision equipment Assists students with adaptive magnifying equipment Participates in effective teaming skills, collaboration, conflict resolution and communication Provides individual and/or group instruction which may include regular education students in academic areas after initial instruction by teacher Is assigned to a regular classroom program where special education students are assigned Provides feedback to students and teachers Assists students through the use of questioning and discussion techniques Assists with student engagement with the curriculum Assists students with the integration into regular education classroom Evaluates student progress on work assignments and shares information with teacher Assists the teacher with the designing and/or planning of instruction and follow through Assists with scoring tests, keeping records and making reports as required by the teacher Demonstrates knowledge of district resources Prepares instructional materials and/or learning centers Assists in the planning for the Individual Education Plan (IEP) Maintains high level of confidentiality of information regarding students and staff information and issues Models appropriate behavior for students Develops and maintains a professional rapport with classroom teacher and other staff Demonstrates sensitivity to the needs of students, staff, and parents Communicates with students, parents, instructional and support staff by letter, phone, e-mail, fax or personal contact as directed by the administrator or classroom teacher Observes and charts student behavior and assist in discipline of student as instructed by the teacher. Demonstrates the ability to prioritize and organize Attend sand participates in staff meetings, PLCs and parent conferences as required Acquires a minimum of 20 hours of in-service annually. After 3 years a minimum of 10 in-service hours is required. (Paras are encouraged to take advantage of in-services provided by the building or district.) Assists students to and from buses and assisting the drivers until departure time Assists in the transportation of students Assists in caring for student's medical needs when under the direct supervision of the school nurse or other appropriate professional Assists students with basic needs including but not limited to self-care, hygiene, feeding, (may include tube feeding), toileting, diapering, dressing and physical transfers Possesses the manual dexterity, physical ability and stamina for a full day of physical activity Assists and supervise students to and from assigned areas Demonstrates typing skills Demonstrates the ability to interline all Braille material for tests and daily lessons Additional Duties: Assists with additional duties as assigned by supervisor Equipment: This position may require the ability to use SMART boards and iPads in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use. Travel: Limited travel between schools and central offices may be required. Physical and Mental Demands: Be able to work in various weather conditions Be able to react immediately to an emergency situation for the safety and welfare of the students and staff, which may include the use of physical restraint technique Be able to walk long distances, stand for long periods, bend, twist, balance, stoop, climb steps and reach overhead Possess the manual dexterity, physical ability and stamina for a full day of physical activity Be able to see and hear well Be able to lift, carry, push and pull up to 50 pounds; Be able to lift and carry up to 100 pounds with assistance Be able to demonstrate good finger dexterity Knowledge, Skills, and Abilities: Extensive knowledge and experience working with students who demonstrate the need for intensive services in one or more of the categorical areas listed above Demonstrated proficiency in developing and delivering training to meet the targeted needs of the identified audience Proficient problem solving skills Demonstrated acumen in completing tasks and dealing with situations related to the essential functions of the position Extensive knowledge and practice setting up structured environments Some positions may require knowledge of various sign language modalities, Braille, NCI (Nonviolent Crisis Intervention) or other special skills Ability to communicate both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information Ability to communicate effectively with a Supervisor when their discretion is needed Ability to perform as an effective team player Ability to plan, organize, make decisions and prioritize work to meet the daily demands of the building Exhibit a professional manner and a positive attitude Use good judgment to make decisions on recurring assignments Display a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: High School Diploma or GED equivalent required Paras working in a Title School must have a minimum of 48 accredited college credits verifiable with a transcript or pass a state approved assessment Must pass the Physical Capacity Test (PCP) Requires in-service, training or course work in first aide, symptoms of child abuse, and/or symptoms and signs of illness Requires knowledge and literacy of various sign language modalities, Braille, NCI (Nonviolent Crisis Intervention) and/or other special skills FLSA Status: Non-Exempt", "summaryDescription" : "Para Sped Low Incidence at Samuel E Spaght Science and Communications Magnet Elementary School. Skills: Para Sped Low Incidence, student behavior management, instructional assistance, IEP planning, Braille, NCI. Assist the teacher in the education of students including instructional assistance, organization, record keeping, and management of student behavior, classroom safety, and communication with students, support staff and parents. Supervises students in class setting as directed by the teac", "createdAt" : "2026-06-14T19:09:07.737", "lastUpdated" : "2026-06-15T06:47:38.109", "ingestTimestamp" : "2026-06-14T19:09:07.737", "mongoId" : "69fd35614c40e2acd1b31f17", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "physical setup of the classroom", "implementing student behavior plan", "physical transfers", "typing skills", "Braille material", "assist with scoring tests", "keeping records", "making reports", "prepare instructional materials", "learning centers", "planning for the Individual Education Plan (IEP)", "maintain high level of confidentiality", "assist with transportation of students", "assist in caring for student's medical needs", "assist students with basic needs", "self-care", "hygiene", "feeding", "tube feeding", "toileting", "diapering", "dressing", "manual dexterity", "physical ability", "stamina", "finger dexterity", "verbal communication", "written communication", "plan", "organize", "make decisions", "prioritize work", "professional manner", "positive attitude", "good judgment", "professional dress", "appearance", "effective teaming skills, collaboration, conflict resolution, communication, sensitivity to the needs of students, sensitivity to the needs of staff, sensitivity to the needs of parents, professional rapport, team player, positive attitude, professionalism, confidentiality, tact, diplomacy, customer service", "Para Sped Low Incidence, student behavior management, instructional assistance, IEP planning, Braille, NCI", "Extensive knowledge and experience working with students who demonstrate the need for intensive services in one or more of the categorical areas listed above. Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them.", "Physical Capacity Test (PCP)", "SMART boards, iPads, computers, copiers, scanners, fax machine" ], "skillCount" : 42, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 466.80905, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "69dde3f62beec4dd3d9a0bc0", "title" : "Para Sped High Incidence", "salary" : { "min" : 25000.0, "max" : 35000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Para Sped High Incidence role in Griffith Elementary School, United States, adjusted for entry-level seniority and part-time employment." }, "location" : "Griffith Elementary School", "locations" : [ "Griffith Elementary School", "1802 S. Bluff", "67218" ], "timestamp" : "2026-06-16T02:41:31.842", "fingerprint" : "7cc371a33ec08f1a00ea5e087d91e8c24b2c1d5e54a168a829ae968c8f303bbe", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=96876", "externalId" : "96876", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "PART_TIME", "minimumEducation" : "High School", "remoteFriendly" : false, "rawDescription" : "Job Title: Para Sped High Incidence Position Function: Under the supervision of an administrator and direction of a certificated/licensed staff, assist the teacher in the education of students including instructional assistance, organization, record keeping, and management of student behavior, classroom safety, and communication with students, support staff and parents. Students may have cognitive disabilities, communication disabilities and social, behavioral and/or emotional disabilities. Students served are in need of academic and/or adaptive behavior skills instruction. Essential Performance Responsibilities: Supervises students in class setting as directed by the teacher Assists in managing classroom routines and procedures Assists in the interventions to redirect behavior, assesses crisis situations and intervenes to defuse situations, documents any occurrences, provides feedback to develop positive self-esteem of student Assists the teacher by supervising school activities on or off campus during the course of the instructional day Assists in the implementing of student behavior plan Assists students to and from assigned areas within the building to facilitate integration efforts Assists the teacher in the physical setup of the classroom for group instruction, projects, and activities Assists in the integration of technology into the classroom Participates in effective teaming skills, collaboration, conflict resolution and communication Provides individual and/or group instruction which may include regular education students in academic areas after initial instruction by teacher Is assigned to a regular classroom program where special education students are assigned Provides feedback to students and teachers Assists students through the use of questioning and discussion techniques Assists with student engagement with the curriculum Assists students with self-advocacy Assists students in using technology Exhibits oral and written communication that is clear and expressive Assists with child development and language acquisition Assists students with the integration into regular education classroom Assists the teacher with the designing of instruction and follow through Assists the teacher in the development and implementation of the Individual Education Plan (IEP) Demonstrates knowledge of district resources Assists the teacher with planning and implementation of any type of community based instruction Maintains high level of confidentiality of information regarding students and staff information and issues Models appropriate behavior for students Develops and maintains a professional rapport with classroom teacher and other staff Demonstrates sensitivity to the needs of students, staff, and parents Communicates with students, parents, instructional and support staff by letter, phone, e-mail, fax or personal contact as directed by the administrator or classroom teacher Observes and charts student behavior and assist in discipline of student as instructed by the teacher. Demonstrates the ability to prioritize and organize Demonstrates flexibility and responsiveness Attends and participates in staff meetings, PLCs and parent conferences as required Acquires a minimum of 20 hours of in-service annually. After 3 years a minimum of 10 in-service hours is required. (Paras are encouraged to take advantage of in-services provided by the building or district.) Assists students to and from buses and assisting the drivers until departure time Assists in the transportation of students Accepts the responsibility for travel between buildings and assignments when necessary Assists in caring for student's medical needs when under the direct supervision of the school nurse or other appropriate professional Assists students with basic needs including but not limited to self-care, hygiene, feeding, (may include tube feeding), toileting, diapering, dressing and physical transfers Additional Duties: Assists with additional duties as assigned by supervisor. Equipment: This position may require the ability to use SMART boards and iPads in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use. Travel: Limited travel between schools and central offices may be required. Physical and Mental Demands: Be able to work in various weather conditions Be able to react immediately to an emergency situation for the safety and welfare of the students and staff, which may include the use of physical restraint technique Be able to walk long distances, stand for long periods, bend, twist, balance, stoop, climb steps and reach overhead Possess the manual dexterity, physical ability and stamina for a full day of physical activity Be able to see and hear well Be able to lift, carry, push and pull up to 20 pounds. Knowledge, Skills, and Abilities: Demonstrated proficiency in developing and delivering training to meet the targeted needs of the identified audience Some positions may require knowledge of various sign language modalities, Braille, NCI (Nonviolent Crisis Intervention) or other special skills Ability to communicate both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information Ability to communicate effectively with a Supervisor when their discretion is needed Ability to perform as an effective team player Ability to plan, organize, make decisions and prioritize work to meet the daily demands of the building Exhibit a professional manner and a positive attitude Use good judgment to make decisions on recurring assignments Display a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: High School Diploma or GED equivalent required Paras working in a Title School must have a minimum of 48 accredited college credits verifiable with a transcript or pass a state approved assessment Some positions may require knowledge of various sign language modalities, Braille, NCI (Nonviolent Crisis Intervention) or other special skills Some positions require in service, training or course work in first aide, symptoms of child abuse, and/or symptoms and signs of illness FLSA Status: Non-Exempt", "summaryDescription" : "Para Sped High Incidence", "createdAt" : "2026-06-14T21:17:02.880", "lastUpdated" : "2026-06-16T02:41:31.842", "ingestTimestamp" : "2026-06-14T21:17:02.880", "mongoId" : "69dde3f62beec4dd3d9a0bc0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 25000, "salaryAnnualMax" : 35000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "_score" : 464.52518, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 29370, "totalPages" : 588, "hasNext" : true, "hasPrevious" : false } }

Analyze Incidents And Change Requests Across Both Systems Jobs in Mumbai

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Change Request Underwriter

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Service Desk Incident Manager

Change Request Underwriter

Change Management

Change Manager

Change and Implementation Lead

Lead, Incidents & Escalations, User Operations

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Praktikant:in im Bereich Leadership & Change

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Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents

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Change Manager II

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Head of Change & Transformation

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MPH Systems Engineer

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Delivery & Change Manager - CX (12 month FTC)

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Delivery & Change Manager - CX (12 month FTC)

Para Sped Low Incidence

Para Sped High Incidence

Common Questions