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Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The Future Forward organization is Intuitive’s advanced concepts group. We explore emerging technologies, prototype next-generation solutions, and build software experiences that shape the future of robotic-assisted surgery. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. The Director of Instruments and Accessories leads the strategy, design, development, documentation, and verification of new and derivative complex flexible medical instruments and system accessories. They will lead multiple managers and are responsible for helping lead the identification and creation of product requirements and driving the design, development, project schedules, and product performance against those requirements as well as the management of multiple groups of managers and engineers to ensure efficient product development that meets market, patient, user, and business needs. The successful candidate will coordinate team efforts across multiple projects, manage personnel efficiently, and ensure project milestones are met despite time constraints and evolving information typical of new product development. Essential Duties: * Set long-term strategic vision aligning team goals with business priorities * Develop and manage the Instruments and Accessories team, focusing on culture, hiring, and retention * Define performance expectations and ensure effective communication across all team levels * Oversee project planning, budgeting, and resource allocation for operational excellence * Advocate relationship building and handoffs between new product development and manufacturing/NPI * Engage collaborators to ensure product engineering project priorities and help for long-term goals * Anticipate roadblocks and remove silos for seamless execution of priorities ## Qualifications Qualifications Required Skills and Experience: * 12 years experience designing, manufacturing and commercialization of medical devices or products * 7+ years experience managing design of medical device projects and leading teams * A closely involved engineering person with the proven ability to work well in a team environment * Demonstrated expertise in all phases of the product development lifecycle * Experience navigating medical device risk analysis * Bachelor of Science in Mechanical Engineering (BSME) or equivalent engineering degree and/or a MS or PhD preferred Preferred Skills and Experience: * Class II medical product experience * Experience with FDA regulations and medical device design control * Working knowledge and experience designing for sterilization and re-processing standards and requirements * Organizational skills and ability to work on several fast-paced projects simultaneously * Ability to interact effectively with a wide variety of people and departments * Effective communication and documentation skills * Proven ability to motivate, guide, and inspire members of core and extended project teams * Proven knowledge of engineering fundamentals * Experience in studying tradeoffs between product features, customer needs/requirements, producibility, and cost * Planning, decision-making and negotiation * Expertise in evaluating and selecting patient-contacting and implantable medical device materials * Knowledge of Design Control processes for medical devices * Proven ability to Seek, recognize, and execute clever and simple solutions to resolve complex department challenges ## Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. [Mandatory Notices](https://careers.intuitive.com/en/eeo-and-aap/) U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. 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If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. The Director of Instruments and Accessories leads the strategy, design, development, documentation, and verification of new and derivative complex flexible medical instruments and system accessories. They will lead multiple managers and are responsible for helping lead the identification and creation of product requirements and driving the design, development, project schedules, and product performance against those requirements as well as the management of multiple groups of managers and engineers to ensure efficient product development that meets market, patient, user, and business needs. The successful candidate will coordinate team efforts across multiple projects, manage personnel efficiently, and ensure project milestones are met despite time constraints and evolving information typical of new product development. Essential Duties: * Set long-term strategic vision aligning team goals with business priorities * Develop and manage the Instruments and Accessories team, focusing on culture, hiring, and retention * Define performance expectations and ensure effective communication across all team levels * Oversee project planning, budgeting, and resource allocation for operational excellence * Advocate relationship building and handoffs between new product development and manufacturing/NPI * Engage collaborators to ensure product engineering project priorities and help for long-term goals * Anticipate roadblocks and remove silos for seamless execution of priorities ## Qualifications Qualifications Required Skills and Experience: * 12 years experience designing, manufacturing and commercialization of medical devices or products * 7+ years experience managing design of medical device projects and leading teams * A closely involved engineering person with the proven ability to work well in a team environment * Demonstrated expertise in all phases of the product development lifecycle * Experience navigating medical device risk analysis * Bachelor of Science in Mechanical Engineering (BSME) or equivalent engineering degree and/or a MS or PhD preferred Preferred Skills and Experience: * Class II medical product experience * Experience with FDA regulations and medical device design control * Working knowledge and experience designing for sterilization and re-processing standards and requirements * Organizational skills and ability to work on several fast-paced projects simultaneously * Ability to interact effectively with a wide variety of people and departments * Effective communication and documentation skills * Proven ability to motivate, guide, and inspire members of core and extended project teams * Proven knowledge of engineering fundamentals * Experience in studying tradeoffs between product features, customer needs/requirements, producibility, and cost * Planning, decision-making and negotiation * Expertise in evaluating and selecting patient-contacting and implantable medical device materials * Knowledge of Design Control processes for medical devices * Proven ability to Seek, recognize, and execute clever and simple solutions to resolve complex department challenges ## Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. [Mandatory Notices](https://careers.intuitive.com/en/eeo-and-aap/) U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.", "summaryDescription" : "Director, Instruments and Accessories at Intuitive", "postedDate" : "2026-06-15T16:45:10.000", "createdAt" : "2026-06-15T21:37:38.132", "lastUpdated" : "2026-06-16T04:46:25.010", "ingestTimestamp" : "2026-06-15T21:37:38.132", "mongoId" : "6a305003f292fd229ceebc53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 245000, "salaryAnnualMax" : 375000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 909.55365, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2adaa174d8ee00a071c4d3", "title" : "Procedure Writing Associate", "company" : "Wells Fargo", "salary" : { "min" : 450000.0, "max" : 700000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Procedure Writing Associate compensation in Hyderabad, India, for Wells Fargo, based on 2024-2025 market data, adjusted for industry and company size." }, "location" : "Hyderabad, India", "locations" : [ "Hyderabad, India" ], "timestamp" : "2026-06-14T19:37:38.510", "fingerprint" : "3b7cfedbd491d952d0bf567ff6e2e6d9b481f9677a2fa614445c213014446259", "source" : "workday", "language" : "en", "applyUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/Hyderabad-India/Procedure-Writing-Associate_R-551976", "externalId" : "R-551976", "locationPoint" : "17.38405,78.45636", "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Business Operations", "Procedure Writing" ], "hardSkillsList" : [ "Technical writing", "Content publishing" ], "softSkillsList" : [ "Critical Thinking" ], "hardSkills" : [ { "name" : "Technical writing", "level" : "intermediate" }, { "name" : "Content publishing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical Thinking" } ], "majorSkills" : "Procedure Writing, Technical Documentation", "majorSkillsList" : [ "Procedure Writing", "Technical Documentation" ], "coreResponsibilities" : "Participate in establishing guidelines, Participate in design of work, Review regulatory changes, Partner with regulatory change agents, Identify required updates, Maintain document library, Maintain repository, Update tables in systems, Review changes to business operations, Identify potential impact to other operations, Identify potential impact to procedures, Draft technical manuals, Edit technical manuals, Format technical manuals, Draft projects, Edit projects, Format projects, Draft technical documentation, Edit technical documentation, Format technical documentation, Create graphical technical presentations, Understand Business Operations policies, Understand Business Operations procedures, Understand compliance requirements, Assist others to resolve process gaps, Provide input based on observations, Research technical information, Translate technical information to users, Collaborate with peers, Consult with peers, Collaborate with colleagues, Consult with colleagues, Collaborate with managers, Consult with managers, Resolve issues, Achieve goals, Interact with internal customers, Partner with subject matter professionals, Understand business needs, Transfer content, Publish business procedures, Publish policies", "teamCollaboration" : "Collaborate with peers; Collaborate with colleagues; Collaborate with managers; Interact with internal customers; Partner with subject matter professionals", "domainKnowledge" : "Business Operations policies; Compliance requirements", "domainList" : [ "business-operations-policies", "compliance-requirements" ], "domainSpecificKnowledge" : [ "Business Operations policies", "Compliance requirements" ], "toolProficiency" : [ "Microsoft Copilot", "GitHub Copilot", "Tachyon", "Agent space" ], "communicationSkills" : "Technical presentations", "documentationSkills" : "Procedure Writing; Technical writing; Technical documentation", "continuousLearning" : "Upskilling", "problemSolvingSkills" : "Resolve process gaps", "qualificationsBasic" : "6+ months Procedure Writing experience", "qualificationsPreferred" : "Foundational AI literacy, Understanding and Application of AI Tools, Critical Thinking, Responsible AI Use, Adaptability and Continuous Learning", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**About this role:** Wells Fargo is seeking a Procedure Writing Associate **In this role, you will:** * Participate in establishing guidelines and design of work * Review regulatory changes or partner with regulatory change agents to proactively identify required updates * Maintain document library or repository and update tables in appropriate systems * Review changes to business operations for potential impact to other operations and procedures * Draft, edit and format basic to moderately complex technical manuals, projects or other technical documentation * Create graphical technical presentations for others * Understand Business Operations policies, procedures, and compliance requirements * Assist others to resolve process gaps, providing input based on observations * Research and translate technical information to users * Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals * Interact with internal customers * Partner with subject matter professionals to understand business needs as it relates to procedures **Required Qualifications:** * 6+ months of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** * As part of Wells Fargo’s commitment to innovation and responsible AI adoption, all roles require foundational AI literacy. This includes: * **Understanding and Application of AI Tools** : Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agent space) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining human oversight. * **Critical Thinking** : Ability to interpret AI outputs, validate insights, and make informed business decisions. * **Responsible AI Use** : Awareness of ethical considerations, data privacy, and compliance when using AI solutions. * **Adaptability and Continuous Learning** : Commitment to upskilling and staying current with emerging technologies. * within the Business execution and readiness team in Commercial Banking. This team is responsible for content transfer and publishing of the business procedures and policies. **Posting End Date:** 15 Jun 2026 _***Job posting may come down early due to volume of applicants.**_ **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit [Disability Inclusion at Wells Fargo](https://www.wellsfargojobs.com/en/diversity/disability-inclusion/). **Drug and Alcohol Policy** **** Wells Fargo maintains a drug free workplace. Please see our [Drug and Alcohol Policy](https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.", "summaryDescription" : "Procedure Writing Associate at Wells Fargo. Skills: Procedure Writing, Technical Documentation. Participate in establishing guidelines. Participate in design of work", "postedDate" : "2026-06-12T02:24:38.780", "createdAt" : "2026-06-12T02:24:38.692", "lastUpdated" : "2026-06-14T19:37:38.510", "ingestTimestamp" : "2026-06-12T02:24:38.692", "mongoId" : "6a2adaa174d8ee00a071c4d3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/Hyderabad-India/Procedure-Writing-Associate_R-551976", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical writing", "Content publishing", "Critical Thinking", "Procedure Writing", "Technical Documentation", "Business Operations", "Business Operations policies", "Compliance requirements", "Microsoft Copilot", "GitHub Copilot", "Tachyon", "Agent space" ], "skillCount" : 12, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 741.40936, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "69f2d9b44c40e2acd188fc99", "title" : "Scheduler Special Procedure", "company" : "Tampa General Hospital", "industry" : "Healthcare", "salary" : { "min" : 48500.0, "max" : 67500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Scheduler Special Procedure in Brooksville, United States, adjusted for the Healthcare industry and company size." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "timestamp" : "2026-06-15T09:12:02.527", "fingerprint" : "1383fa3889b68e416b5124cba274730269972f0283962eae3fa54920b1e7539d", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=678171", "externalId" : "678171", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "High School", "majorSkills" : "Procedure scheduling, Insurance verification, Patient optimization", "majorSkillsList" : [ "Procedure scheduling", "Insurance verification", "Patient optimization" ], "domainKnowledge" : "CMS requirements; JCAHO requirements; HIPAA requirements", "domainList" : [ "cms-requirements", "jcaho-requirements", "hipaa-requirements" ], "domainSpecificKnowledge" : [ "CMS requirements", "JCAHO requirements", "HIPAA requirements" ], "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Follows established policies and procedures, gathers and records all necessary information in the process of scheduling procedures and generating a hospital account. Responsible for reviewing and analyzing orders to ensure patients are optimized to proceed with needed procedure to accurately schedule highly complex invasive cases and appointments within multiple applications within EPIC. Educates offices, surgeons, and other support staff how to accurately complete case requests and manage their block time. Ensures procedures being scheduled have the appropriate insurance to protect patients from unanticipated financial impacts. Advocates for patient safety and quality outcomes by confirming surgical credentialing is aligned with procedure being scheduled. Recognizes and adheres to all CMS, JCAHO, and HIPAA requirements when creating a hospital account. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital. Education: High school graduate, GED or 3 years relevant experience. Experience: (2) two years' experience or equivalent with scheduling and/or registration and/or insurance verification in a healthcare setting Brooksville", "summaryDescription" : "Scheduler Special Procedure at Tampa General Hospital. Skills: Procedure scheduling, Insurance verification, Patient optimization", "createdAt" : "2026-06-14T06:11:22.038", "lastUpdated" : "2026-06-15T09:12:02.527", "ingestTimestamp" : "2026-06-14T06:11:22.038", "mongoId" : "69f2d9b44c40e2acd188fc99", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48500, "salaryAnnualMax" : 67500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Procedure scheduling", "Insurance verification", "Patient optimization", "CMS requirements", "JCAHO requirements", "HIPAA requirements" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 692.0463, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2db14f74d8ee00a0c85823", "title" : "Instrument Equipment Technician", "company" : "LCMC Health", "salary" : { "min" : 58000.0, "max" : 87000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Instrument Equipment Technician in the United States, adjusted for mid-seniority and the healthcare industry." }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T00:44:42.847", "fingerprint" : "9c5a5234baea2d70a9b2acd0337a03f6afb9fdacb2fb4d58efa83f789fcbcb47", "source" : "workday", "language" : "en", "applyUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/West-Jefferson-Medical-Center/Instrument-Equipment-Technician---FT-Evenings_JR0038330-1", "externalId" : "JR0038330", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "Microsoft Office Suite", "professionalSkills" : [ "Technical documentation", "Equipment maintenance" ], "hardSkillsList" : [ "Calibration", "Testing", "Troubleshooting" ], "hardSkills" : [ { "name" : "Calibration", "level" : "intermediate" }, { "name" : "Testing", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Equipment calibration, Technical support", "majorSkillsList" : [ "Equipment calibration", "Technical support" ], "coreResponsibilities" : "Perform routine calibration and testing of instruments, Maintain calibration records and documentation, Troubleshoot and repair malfunctioning equipment, Assist with equipment validation and qualification, Follow standard operating procedures, Ensure compliance with regulatory requirements, Support production and R&D activities, Identify and report equipment issues", "teamCollaboration" : "Cross-functional teams; Production staff; Engineering staff", "domainKnowledge" : "Good Manufacturing Practices", "domainList" : [ "good-manufacturing-practices" ], "domainSpecificKnowledge" : [ "Good Manufacturing Practices" ], "toolProficiency" : [ "Calibration equipment", "Testing equipment" ], "communicationSkills" : "Technical documentation; Verbal communication", "documentationSkills" : "Calibration records; Technical documentation", "continuousLearning" : "On-the-job training", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Maintain instrument accuracy; Minimize equipment downtime; Ensure regulatory compliance", "qualificationsBasic" : "High School diploma or GED, 2 years of experience in a related field, Ability to read and interpret technical manuals, Basic computer proficiency", "qualificationsPreferred" : "Associate's degree in a technical field, Experience with calibration and testing equipment, Knowledge of GMP", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Your job is more than a job As an Instrument Equipment Technician, you work behind-the-scenes, but you are a crucial part of our healthcare team. Reducing infections and supporting healthier outcomes for our patients is vital. Not everyone pays attention to the details like you do. You know that, and we need that. Washing, flushing, cleaning, drying and sterilizing, you’re an infection control gatekeeper. Little germs create big issues, so you go the extra mile decontaminating and sterilizing surgical instrumentation and operating room equipment. We love the way you operate. Your experiences, knowledge, skills, your empathy, compassion, personality, all of it adds up to you. And we’re excited to get to know you and find out what you’ll bring to detailed and critical infection control role. **Your Everyday** * Identify surgical instrumentation, equipment, and supplies: clean, sterilize, and store properly. * Demonstrate knowledge of applicable sanitary, infection control, and safety standards to perform all assignments within the safety parameters. * Demonstrate knowledge of aseptic technique, decontamination methods, sterilization process, testing and equipment. * Operate sterilization equipment, decontaminate, assemble and wrap appropriate instruments, supplies, and equipment. * Ensure compliance with hospital established policies, quality assurance, safety and infection control policies and practices. * Assess appropriate equipment and instruments needed for all departments and ensure all supplies are available and in working condition. * Replace or repair instruments or equipment that are not working. * Follow proper standard precautions while in decontamination and sterilization areas. * Process endoscopes, scopes and/or probes. **The Must-Haves** **Minimum:** * High School Diploma/GED or equivalent OR 2 years of work experience in equipment sterilization or Instrument or Operating Room Aide or Tech **WORK SHIFT:** Evenings (United States of America) **LCMC Health is a community.** Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary **About West Jefferson Medical Center** **West Jefferson Medical Center,** a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about [West Jefferson Medical Center](https://www.lcmchealth.org/west-jefferson-medical-center/) and our Leapfrog “Grade A” Hospital Safety distinction **Your extras** * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems – it’s all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do **You are welcome here.** LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **Simple things make the difference.** 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.", "summaryDescription" : "Instrument Equipment Technician at LCMC Health. Skills: Equipment calibration, Technical support. Perform routine calibration and testing of instruments. Maintain calibration records and documentation", "postedDate" : "2026-06-13T19:17:10.016", "createdAt" : "2026-06-14T19:17:09.951", "lastUpdated" : "2026-06-16T00:44:42.847", "ingestTimestamp" : "2026-06-14T19:17:09.951", "mongoId" : "6a2db14f74d8ee00a0c85823", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/West-Jefferson-Medical-Center/Instrument-Equipment-Technician---FT-Evenings_JR0038330-1", "salaryAnnualMin" : 58000, "salaryAnnualMax" : 87000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Calibration", "Testing", "Troubleshooting", "Equipment calibration", "Technical support", "Technical documentation", "Equipment maintenance", "Good Manufacturing Practices", "Calibration equipment", "Testing equipment" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 622.5956, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca85d74d8ee00a09c32f1", "title" : "Gérant de département - Instruments", "company" : "Renaud-Bray", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Retail in Laval, Canada, adjusted for seniority and company size." }, "location" : "Laval, QC, Canada", "locations" : [ "Laval", "QC", "Canada" ], "timestamp" : "2026-06-15T03:30:20.751", "fingerprint" : "87c60cbb150a59caf46485f245894d4c31e7c14830636eec0ea9f1ee02f19b3b", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Renaud-Bray/744000131987419-gerant-de-departement-instruments", "externalId" : "744000131987419", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Laval", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5571125,-73.7211779" } ], "locationText" : "Laval, Quebec, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "DEC", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Ventes", "Travail d’équipe" ], "hardSkillsList" : [ "Gestion des ressources", "Choix des produits", "Maintien de l’ordre" ], "hardSkills" : [ { "name" : "Gestion des ressources", "level" : "intermediate" }, { "name" : "Choix des produits", "level" : "intermediate" }, { "name" : "Maintien de l’ordre", "level" : "intermediate" } ], "majorSkills" : "Gestion de département, Ventes, Instruments", "majorSkillsList" : [ "Gestion de département", "Ventes", "Instruments" ], "coreResponsibilities" : "Gérer les ressources, S’assurer que les tâches soient exécutées, Veiller à la qualité du service, Superviser le choix des produits, Veiller au maintien de l’ordre, Apporter des idées pour augmenter les ventes, Maintenir à jour ses connaissances", "teamCollaboration" : "Travail d’équipe", "domainKnowledge" : "Instruments; Commerce de détail", "domainList" : [ "instruments", "commerce-de-detail" ], "domainSpecificKnowledge" : [ "Instruments", "Commerce de détail" ], "outcomesObjectives" : "Augmenter les ventes", "qualificationsBasic" : "Diplôme d’études collégiales, 3 ans d’expérience, Connaissance du domaine des instruments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Avec 13 magasins partout au Québec, Archambault est un pilier du secteur culturel au Québec. L’entreprise fait partie du groupe Renaud-Bray, reconnue comme l’une des Sociétés les mieux gérées au Canada. Nous recherchons un gérant de département - instruments pour notre succursale de Sainte-Dorothée. Vos responsabilités : * Gérer les ressources humaines; * S’assurer que les tâches et les responsabilités confiées aux employés aient été exécutées et qu'ils disposent du soutien nécessaire; * Veiller à la qualité du service à la clientèle dans la succursale; * Superviser le choix des produits en étalage et veiller au maintien de l’ordre dans les rayons; * Apporter des idées et des suggestions pour augmenter les ventes et maintenir à jour ses connaissances des meilleures ventes et des nouveautés. ## Qualifications * Diplôme d’études collégiales; * 3 ans d’expérience comme chef d’équipe, gérant ou assistant gérant dans un contexte de commerce de détail; * Connaissance du domaine des instruments (obligatoire) et du domaine culturel; * Habiletés relationnelles et travail d’équipe; * Aptitude de ventes et orientation vers les clients, les résultats et l’action. ## Additional Information Vos avantages en nous rejoignant : * Rabais de 30% sur les achats en magasin; * Régime modulable d’assurances médicaments, soins médicaux, soins dentaires et invalidité; * Environnement de travail convivial et dynamique.", "summaryDescription" : "Gérant de département - Instruments at Renaud-Bray. Skills: Gestion de département, Ventes, Instruments. Gérer les ressources. S’assurer que les tâches soient exécutées", "postedDate" : "2026-06-12T20:49:25.000", "createdAt" : "2026-06-14T00:43:34.793", "lastUpdated" : "2026-06-15T03:30:20.751", "ingestTimestamp" : "2026-06-14T00:43:34.793", "mongoId" : "6a2ca85d74d8ee00a09c32f1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Gestion des ressources", "Choix des produits", "Maintien de l’ordre", "Gestion de département", "Ventes", "Instruments", "Travail d’équipe", "Commerce de détail" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 617.34235, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677a6e", "title" : "Technical Product Engineer (BTV) – Infotainment Instrument Cluster", "company" : "Mercedes-Benz Research and Development", "industry" : "Manufacturing", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Product Engineer in the Automotive industry in Bangalore, India, adjusted for seniority and company size." }, "location" : "India-Karnataka-Bangalore", "locations" : [ "India-Karnataka-Bangalore", "Brigade Tech Gardens, Katha No. 119, Kundalahalli Village, K.R. Puram Hobli, Ward No. 85, Bangalore" ], "timestamp" : "2026-06-15T08:23:37.701", "fingerprint" : "9342922ceaa10d77e175adbe526f81b7f645b4e13812ecf2f0a3af95ac604e84", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=879618", "externalId" : "879618", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "employmentType" : "FULL_TIME", "technicalSkills" : "Embedded systems, Infotainment systems", "professionalSkills" : [ "System knowledge", "Vehicle electronic systems" ], "hardSkillsList" : [ "Automotive domain knowledge", "Instrument Cluster knowledge" ], "softSkillsList" : [ "Mentoring", "Problem-solving" ], "hardSkills" : [ { "name" : "Automotive domain knowledge", "level" : "intermediate" }, { "name" : "Instrument Cluster knowledge", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Problem-solving" } ], "majorSkills" : "Infotainment systems, Instrument Cluster", "majorSkillsList" : [ "Infotainment systems", "Instrument Cluster" ], "coreResponsibilities" : "Develop Instrument Cluster, Support Instrument Cluster, Fulfill legal regulations, Meet production demands, Achieve project objectives, Achieve module strategy, Create schedule, Control schedule, Maintain schedule, Plan budget, Coordinate E/E system partners, Act as contact person, Ensure documentation progress, Assist module strategy, Participate concept tests, Provide information concept tests, Match component package, Coordinate EMC measurements, Assist supplier management, Lead control supplier, Control supplier, Coordinate development process, Control development, Create change requests, Coordinate change requests, Monitor component-FMEA, Monitor test activities, Coordinate test activities, Perform smoke tests, Coordinate defect management, Report carline committees, Report stakeholders, Release components, Coordinate ECU diagnosis, Generate ECU-coding, Release ECU-coding, Coordinate system-coding, Coordinate plant ordering", "teamCollaboration" : "Global teams; E/E system partners; Project participants; Carline committees; Stakeholders", "projectManagementSkills" : [ "Process milestones", "Module strategy" ], "domainKnowledge" : "Automotive domain; Instrument Cluster; Infotainment system; MBUX; Mercedes Benz User Experience; Autonomous driving; Rear seat entertainment; Vehicle electronic systems; ECUs; Electronic components; OEM/Tier-1 development models; Automotive OEMs/ Tier-1s; Development processes", "domainList" : [ "automotive-domain", "instrument-cluster", "infotainment-system", "mbux", "mercedes-benz-user-experience", "autonomous-driving", "rear-seat-entertainment", "vehicle-electronic-systems", "ecus", "electronic-components", "oem-tier-1-development-models", "automotive-oems-tier-1s", "development-processes" ], "domainSpecificKnowledge" : [ "Automotive domain", "Instrument Cluster", "Infotainment system", "MBUX", "Mercedes Benz User Experience", "Autonomous driving", "Rear seat entertainment", "Vehicle electronic systems", "ECUs", "Electronic components", "OEM/Tier-1 development models", "Automotive OEMs/ Tier-1s", "Development processes" ], "communicationSkills" : "Good communication", "documentationSkills" : "Documentation progress", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Achieve quality KPIs", "qualificationsBasic" : "8 -11 years experience, ~6 years relevant experience, Master’s / Bachelor’s degree", "qualificationsPreferred" : "Work experience with global teams, Good understanding OEM/Tier-1 development models, Good understanding development processes, Worked development ECUs/Electronic components", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Technical Product Engineer (BTV) – Infotainment Instrument Cluster Our team at Mercedes-Benz Research and Development, India works on the new intuitive and intelligent infotainment system, MBUX – Mercedes Benz User Experience . We develop API interfaces as an abstraction layer for various MBUX functions and functions and features to support autonomous driving. We do a lot of development activities on advanced engineering topics showcasing the new features and technologies that can be included in our future products. Extending the entertainment to rear passengers, we are involved in software development for rear seat entertainment (RSE) too. We are completely responsible for the infotainment system component as a product and responsible to achieve the quality KPIs of our product in the field. These development activities are ably supported by our testing team which uses the latest technologies and methods for automated testing. We are now seeking a Product Engineer with a strong system and vehicle electronic systems knowledge to work in the area of Infotainment system (MBUX) for Mercedes Benz Vans. Roles and Responsibilities: Development and series support for Instrument Cluster for VANs which fulfil the legal regulations and production demands, the objectives from the project, Carline and module strategy, with regard to function, quality, and costs. Creation, control and maintenance of a schedule (with component and software release versions) taking into consideration process milestones at entire vehicle level in consultation with Purchase, Logistics, Calculation and Quality Budget planning for sample deliveries Coordination with the E/E system partners with regard to the system parts in the components Contact person for components for carline project, delegated, if necessary, to the E/E system partner or other project participants To ensure documentation of the progress in development in the RD systems (EPDM,Dialog, SUMS) Assistance in the module strategy and in the module group Participation and providing information for concept tests in E/E (design reviews and B sample tests) Matching the component package with the overall vehicle design Coordination and support for EMC measurements on the vehicle if required Assistance in complete supplier management (in-house parts and purchased parts) E-level: Lead control of (system-, imposed part-) supplier with regard to issues related to development and production process Q-level: control of (system-, imposed part-) supplier with regard to development issues Supplier management Coordinating the development process with the supplier Controlling the development at the supplier Creation and coordination of change requests for changes in components Monitoring the component-FMEA of the supplier Monitoring the test activities at the supplier Coordination of test activities at Merecedes-Benz VANs for the component test (In some cases perform smoke tests to ensure basic functionality) Coordination of defect management for the ECU Reports in the carline committees/stakeholders with regard to component-specific topics Release of the components (if applicable, with prerequisite of a separate Hardware- and Software-release) in the scope of PPF using sample card and AE, if required. Coordination of ECU diagnosis in plant, aftersales, proto-build shop etc Generation and release of the ECU-coding (or coordination of the system-coding) Plants logistics: Coordinating ordering for plants after blank-release Skills Has strong automotive domain knowledge - especially in the area of Instrument Cluster Is self-motivated and able to mentor/guide new team members Has strong inter-personal skills with good communication. Preferred to have work experience with global teams and has a good understanding of OEM/Tier-1 development models Has proven ability of problem-solving and also is able to motivate the team towards problem solving Has a good understanding of the development processes in the automotive OEMs/ Tier-1s Is able to appreciate and embody core values, integrity and professionalism in day-to-day operations Has worked in development of ECUs/Electronic components with high complexity (Like Instrument Cluster, HeadUnit) Experience: 8 -11 years of experience in Embedded systems software and ~6 years of relevant experience in Automotive domain (preferably with infotainment systems) Education & Training: Master’s / Bachelor’s degree in Computer Science/Electronics & Communication/Electrical Engineering or in a relevant stream. Roles and Responsibilities: Development and series support for Instrument Cluster for VANs which fulfil the legal regulations and production demands, the objectives from the project, Carline and module strategy, with regard to function, quality, and costs. Creation, control and maintenance of a schedule (with component and software release versions) taking into consideration process milestones at entire vehicle level in consultation with Purchase, Logistics, Calculation and Quality Budget planning for sample deliveries Coordination with the E/E system partners with regard to the system parts in the components Contact person for components for carline project, delegated, if necessary, to the E/E system partner or other project participants To ensure documentation of the progress in development in the RD systems (EPDM,Dialog, SUMS) Assistance in the module strategy and in the module group Participation and providing information for concept tests in E/E (design reviews and B sample tests) Matching the component package with the overall vehicle design Coordination and support for EMC measurements on the vehicle if required Assistance in complete supplier management (in-house parts and purchased parts) E-level: Lead control of (system-, imposed part-) supplier with regard to issues related to development and production process Q-level: control of (system-, imposed part-) supplier with regard to development issues Supplier management Coordinating the development process with the supplier Controlling the development at the supplier Creation and coordination of change requests for changes in components Monitoring the component-FMEA of the supplier Monitoring the test activities at the supplier Coordination of test activities at Merecedes-Benz VANs for the component test (In some cases perform smoke tests to ensure basic functionality) Coordination of defect management for the ECU Reports in the carline committees/stakeholders with regard to component-specific topics Release of the components (if applicable, with prerequisite of a separate Hardware- and Software-release) in the scope of PPF using sample card and AE, if required. Coordination of ECU diagnosis in plant, aftersales, proto-build shop etc Generation and release of the ECU-coding (or coordination of the system-coding) Plants logistics: Coordinating ordering for plants after blank-release Skills Has strong automotive domain knowledge - especially in the area of Instrument Cluster Is self-motivated and able to mentor/guide new team members Has strong inter-personal skills with good communication. Preferred to have work experience with global teams and has a good understanding of OEM/Tier-1 development models Has proven ability of problem-solving and also is able to motivate the team towards problem solving Has a good understanding of the development processes in the automotive OEMs/ Tier-1s Is able to appreciate and embody core values, integrity and professionalism in day-to-day operations Has worked in development of ECUs/Electronic components with high complexity (Like Instrument Cluster, HeadUnit) Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "Technical Product Engineer (BTV) – Infotainment Instrument Cluster at Mercedes-Benz Research and Development. Skills: Infotainment systems, Instrument Cluster. Develop Instrument Cluster. Support Instrument Cluster", "createdAt" : "2026-06-14T01:07:50.172", "lastUpdated" : "2026-06-15T08:23:37.701", "ingestTimestamp" : "2026-06-14T01:07:50.172", "mongoId" : "69ce5e3b9bc74574cb677a6e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Automotive domain knowledge", "Instrument Cluster knowledge", "Mentoring", "Problem-solving", "Infotainment systems", "Instrument Cluster", "System knowledge", "Vehicle electronic systems", "Process milestones", "Module strategy", "Automotive domain", "Infotainment system", "MBUX", "Mercedes Benz User Experience", "Autonomous driving", "Rear seat entertainment", "ECUs", "Electronic components", "OEM/Tier-1 development models", "Automotive OEMs/ Tier-1s", "Development processes" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 613.24493, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca85d74d8ee00a09c32eb", "title" : "Gérant de département - Instruments", "company" : "Renaud-Bray", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Retail in Boucherville, Canada, adjusted for seniority and company size." }, "location" : "Boucherville, QC, Canada", "locations" : [ "Boucherville", "QC", "Canada" ], "timestamp" : "2026-06-15T10:29:31.660", "fingerprint" : "89822b41872e48cfae464eca5802f313d017efba557e44bffac3d4b40de8e57d", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Renaud-Bray/744000131988349-gerant-de-departement-instruments", "externalId" : "744000131988349", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boucherville", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.6050197,-73.4526144" } ], "locationText" : "Boucherville, Quebec, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Customer service", "Sales aptitude" ], "majorSkills" : "Sales management, Customer relations, Inventory management", "majorSkillsList" : [ "Sales management", "Customer relations", "Inventory management" ], "coreResponsibilities" : "Manage resources, Ensure employee tasks are executed, Provide employee support, Ensure customer service quality, Oversee display product selection, Maintain store order, Suggest ideas to increase sales, Maintain sales knowledge, Maintain new product knowledge", "teamCollaboration" : "Teamwork skills", "domainKnowledge" : "Instruments domain; Music domain", "domainList" : [ "instruments-domain", "music-domain" ], "domainSpecificKnowledge" : [ "Instruments domain", "Music domain" ], "outcomesObjectives" : "Increase sales", "qualificationsBasic" : "3 years experience as team lead, 3 years experience as manager, 3 years experience as assistant manager, Retail sales experience, Knowledge of instruments domain", "qualificationsPreferred" : "Knowledge of music domain", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Avec 13 magasins partout au Québec, Archambault est un pilier du secteur culturel au Québec. L’entreprise fait partie du groupe Renaud-Bray, reconnue comme l’une des Sociétés les mieux gérées au Canada. Nous recherchons un gérant de département - instruments pour notre succursale de Boucherville. Vos responsabilités : * Gérer les ressources humaines; * S’assurer que les tâches et les responsabilités confiées aux employés aient été exécutées et qu'ils disposent du soutien nécessaire; * Veiller à la qualité du service à la clientèle dans la succursale; * Superviser le choix des produits en étalage et veiller au maintien de l’ordre dans les rayons; * Apporter des idées et des suggestions pour augmenter les ventes et maintenir à jour ses connaissances des meilleures ventes et des nouveautés. ## Qualifications * Diplôme d’études collégiales; * 3 ans d’expérience comme chef d’équipe, gérant ou assistant gérant dans un contexte de commerce de détail; * Connaissance du domaine des instruments (obligatoire) et du domaine culturel; * Habiletés relationnelles et travail d’équipe; * Aptitude de ventes et orientation vers les clients, les résultats et l’action. ## Additional Information Vos avantages en nous rejoignant : * Rabais de 30% sur les achats en magasin; * Régime modulable d’assurances médicaments, soins médicaux, soins dentaires et invalidité; * Environnement de travail convivial et dynamique.", "summaryDescription" : "Gérant de département - Instruments at Renaud-Bray. 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L’entreprise fait partie du groupe Renaud-Bray, reconnue comme l’une des Sociétés les mieux gérées au Canada. Nous recherchons un gérant de département - instruments pour notre succursale de Sherbrooke. Vos responsabilités : * Gérer les ressources humaines; * S’assurer que les tâches et les responsabilités confiées aux employés aient été exécutées et qu'ils disposent du soutien nécessaire; * Veiller à la qualité du service à la clientèle dans la succursale; * Superviser le choix des produits en étalage et veiller au maintien de l’ordre dans les rayons; * Apporter des idées et des suggestions pour augmenter les ventes et maintenir à jour ses connaissances des meilleures ventes et des nouveautés. ## Qualifications * Diplôme d’études collégiales; * 3 ans d’expérience comme chef d’équipe, gérant ou assistant gérant dans un contexte de commerce de détail; * Connaissance du domaine des instruments (obligatoire) et du domaine culturel; * Habiletés relationnelles et travail d’équipe; * Aptitude de ventes et orientation vers les clients, les résultats et l’action. ## Additional Information Vos avantages en nous rejoignant : * Rabais de 30% sur les achats en magasin; * Régime modulable d’assurances médicaments, soins médicaux, soins dentaires et invalidité; * Environnement de travail convivial et dynamique.", "summaryDescription" : "Gérant de département - Instruments at Renaud-Bray. Skills: Gestion de département, Ventes. Gérer les ressources. 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L’entreprise fait partie du groupe Renaud-Bray, reconnue comme l’une des Sociétés les mieux gérées au Canada. Nous recherchons un gérant de département - instrument pour notre succursale de Montréal située aux Galeries d'Anjou. Vos responsabilités : * Gérer les ressources humaines; * S’assurer que les tâches et les responsabilités confiées aux employés aient été exécutées et qu'ils disposent du soutien nécessaire; * Veiller à la qualité du service à la clientèle dans la succursale; * Superviser le choix des produits en étalage et veiller au maintien de l’ordre dans les rayons; * Apporter des idées et des suggestions pour augmenter les ventes et maintenir à jour ses connaissances des meilleures ventes et des nouveautés. ## Qualifications * Diplôme d’études collégiales; * 3 ans d’expérience comme chef d’équipe, gérant ou assistant gérant dans un contexte de commerce de détail; * Connaissance du domaine des instruments (obligatoire) et du domaine culturel; * Habiletés relationnelles et travail d’équipe; * Aptitude de ventes et orientation vers les clients, les résultats et l’action. ## Additional Information Vos avantages en nous rejoignant : * Rabais de 30% sur les achats en magasin; * Régime modulable d’assurances médicaments, soins médicaux, soins dentaires et invalidité; * Environnement de travail convivial et dynamique.", "summaryDescription" : "Gérant de département - Instruments at Renaud-Bray. Skills: Gestion de département, Commerce de détail. Gérer les ressources. 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L’entreprise fait partie du groupe Renaud-Bray, reconnue comme l’une des Sociétés les mieux gérées au Canada. Nous recherchons un gérant de département - instruments pour notre succursale de Brossard. Vos responsabilités : * Gérer les ressources humaines; * S’assurer que les tâches et les responsabilités confiées aux employés aient été exécutées et qu'ils disposent du soutien nécessaire; * Veiller à la qualité du service à la clientèle dans la succursale; * Superviser le choix des produits en étalage et veiller au maintien de l’ordre dans les rayons; * Apporter des idées et des suggestions pour augmenter les ventes et maintenir à jour ses connaissances des meilleures ventes et des nouveautés. ## Qualifications * Diplôme d’études collégiales; * 3 ans d’expérience comme chef d’équipe, gérant ou assistant gérant dans un contexte de commerce de détail; * Connaissance du domaine des instruments (obligatoire) et du domaine culturel; * Habiletés relationnelles et travail d’équipe; * Aptitude de ventes et orientation vers les clients, les résultats et l’action. ## Additional Information Vos avantages en nous rejoignant : * Rabais de 30% sur les achats en magasin; * Régime modulable d’assurances médicaments, soins médicaux, soins dentaires et invalidité; * Environnement de travail convivial et dynamique.", "summaryDescription" : "Gérant de département - Instruments at Renaud-Bray. 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This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 581.6337, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "69d5e4962beec4dd3d931918", "title" : "Software Development Engineer, Device Observability and Troubleshooting", "company" : "Servicios Comerciales Amazon Mexico S. de R.L. de C.V.", "industry" : "Software Development, alexa and amazon devices", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Software Development Engineer in Zapopan, Mexico, adjusted for the technology industry." }, "location" : "Zapopan, Jalisco, MEX", "locations" : [ "Zapopan, Jalisco, MEX" ], "timestamp" : "2026-06-15T05:28:39.083", "fingerprint" : "eb2dcbea9adfa56fd5ab47d1e411dd4ae21bca48943b40b60ad8c3c3f367fd9e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385321/apply", "externalId" : "981ac712-9510-47df-bdec-4ec0e6a870e5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Zapopan", "state" : "Jalisco", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "20.7211203,-103.3913671" } ], "locationText" : "Zapopan, Jalisco, Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Full stack", "professionalSkills" : [ "Supply chain", "Operations", "Logistics" ], "hardSkillsList" : [ "Software development", "System design", "Architecture" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "System design", "level" : "intermediate" }, { "name" : "Architecture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Full stack development, Supply chain systems", "majorSkillsList" : [ "Full stack development", "Supply chain systems" ], "coreResponsibilities" : "Develop new features, Refine requirements, Design features, Implement features, Test software, Support deployed software, Deliver features, Write code, Conduct design reviews, Improve engineering excellence", "teamCollaboration" : "Agile team; Scrum methodology; Internal operations; External vendors", "projectManagementSkills" : [ "Agile", "Scrum" ], "domainKnowledge" : "Device Services; Supply Chain; Forward Logistics; Reverse Logistics; Warehouse Management; Network optimization", "domainList" : [ "device-services", "supply-chain", "forward-logistics", "reverse-logistics", "warehouse-management", "network-optimization" ], "domainSpecificKnowledge" : [ "Device Services", "Supply Chain", "Forward Logistics", "Reverse Logistics", "Warehouse Management", "Network optimization" ], "innovationCreativity" : "Innovate to deliver solutions; Automate operational tasks; Re-invent supply chain; Build intelligent platform", "problemSolvingSkills" : "Troubleshooting", "outcomesObjectives" : "Meet customer obsession; Make devices available", "qualificationsBasic" : "3+ years software development experience, 2+ years system design/architecture experience, Experience programming at least one language", "qualificationsPreferred" : "3+ years full SDLC experience, Bachelor's degree in computer science", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Amazon Device Services organization is hiring a Software Development Engineer to help us build cross-platform software to enable the seamless launch, provisioning and management of devices. The team is responsible for building solutions that enable Device Operations and Supply Chain end-to-end: from product design and component sourcing, through production and shipment, to returns, screening and repair. We innovate to deliver timely and scalable technological solutions and automate operational tasks to allow the business to focus on high value-add activities and grow. We are looking for a talented Software Development Engineer to help build from ground up our Supply Chain and Operations systems of the future. We are starting an exciting journey of building full stack solutions for our internal customers, including Forward and Reverse Logistics, Warehouse Management, Operations, Finance, and internal technical teams. We are looking for someone who is passionate about delivering the best possible customer experience and allowing us to meet our customer obsession of making our current and upcoming line of devices available in-stock to delight our customers. In this role you will be a leader in the engineering group of full stack engineers and contribute to design, architecture and implementation for one or more of supply chain applications. We are looking to re-invent the supply chain with end to end network optimization and use data to build intelligent, self-learning platform to build the world class platform. Great opportunity to make a huge impact in developing next generation of solutions in our rapidly growing devices group. Key job responsibilities Your key responsibility will be developing new features in the Forward Logistics space using agile methodologies to deliver including requirements refinement, feature design, implementation, testing and operational support of the deployed software. A day in the life You will be part of an agile team using \"scrum\" methodology to deliver features for both internal operations and external vendors. This includes daily stand-ups, interacting with end users and product managers, mentoring junior developers, writing code, design reviews, and engineering excellence improvements. About the team We are a tight nit and efficient team that delivers automation and optimization supply chain solutions for the Devices ((i.e. Amazon Echoes, Kindles, FireTV, Ring, etc) organization. We are specialized in that Amazon Devices develops and owns the product that Amazon is selling on both the Amazon retail site and to external vendors. Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Development Engineer, Device Observability and Troubleshooting at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Skills: Full stack development, Supply chain systems. Develop new features. Refine requirements", "postedDate" : "2026-06-13T07:31:27.854", "createdAt" : "2026-06-13T07:31:27.854", "lastUpdated" : "2026-06-15T05:28:39.083", "ingestTimestamp" : "2026-06-13T07:31:27.854", "mongoId" : "69d5e4962beec4dd3d931918", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385321/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "System design", "Architecture", "Mentoring", "Full stack development", "Supply chain systems", "Supply chain", "Operations", "Logistics", "Agile", "Scrum", "Device Services", "Supply Chain", "Forward Logistics", "Reverse Logistics", "Warehouse Management", "Network optimization" ], "skillCount" : 17, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "_score" : 555.052, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30920ff292fd229c0c1684", "title" : "Land Survey Instrument Person", "company" : "KPFF Consulting Engineers", "industry" : "Civil Engineering", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry Level Land Survey Instrument Person in Lacey, United States, adjusted for company size and industry." }, "location" : "Lacey, WA, United States", "locations" : [ "Lacey", "WA", "United States" ], "timestamp" : "2026-06-16T13:08:45.968", "fingerprint" : "29b4c4517a2b0fbfa561e76ad7e3e84b4dbda803c0615b767976fd9530f5b8de", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/KPFFConsultingEngineers/3743990013631406-land-survey-instrument-person", "externalId" : "3743990013631406", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lacey", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.0263876,-122.8072257" } ], "locationText" : "Lacey, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "AutoCAD, Civil 3D", "professionalSkills" : [ "Surveying", "Data collection", "Field operations" ], "hardSkillsList" : [ "Land surveying", "Data analysis" ], "hardSkills" : [ { "name" : "Land surveying", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Land surveying, Field operations", "majorSkillsList" : [ "Land surveying", "Field operations" ], "coreResponsibilities" : "Operate surveying equipment, Collect field data, Perform calculations, Prepare survey reports, Maintain equipment, Assist project managers, Ensure safety compliance", "teamCollaboration" : "Project teams; Field crews", "domainKnowledge" : "Land surveying principles; Geographic information systems", "domainList" : [ "land-surveying-principles", "geographic-information-systems" ], "domainSpecificKnowledge" : [ "Land surveying principles", "Geographic information systems" ], "toolProficiency" : [ "AutoCAD", "Civil 3D", "Survey equipment" ], "communicationSkills" : "Report writing", "documentationSkills" : "Survey reports", "problemSolvingSkills" : "Troubleshooting equipment", "specialRequirements" : "Physical demands, Outdoor work", "qualificationsBasic" : "1+ years experience, High School diploma, Valid driver's license", "qualificationsPreferred" : "Associate's degree, Surveying experience, Experience with AutoCAD, Experience with Civil 3D", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At KPFF Consulting Engineers, we are more than just an engineering design firm. For over 60 years, we have dedicated ourselves to innovative, sustainable engineering that shapes the built environment and tackles complex infrastructure challenges. Our team culture emphasizes balance, growth, and well-being, supporting each member’s professional journey with flexibility, generous benefits, and a collaborative approach to work-life integration. With over 1,400 professionals across 27 offices nationwide, KPFF’s decentralized structure allows each office the flexibility to pursue projects aligned with their regional strengths. Learn more at [www.kpff.com](http://www.kpff.com). Join the Lacey KPFF team as a motivated and energetic entry level Instrument Person on our surveying team. In this role, you will be responsible for conducting field surveys using various surveying instruments and equipment while maintaining high accuracy standards. The position entails field work and minimal office work. Job duties include field topographic, boundary, right-of-way and construction surveying, and supporting office staff. * Ability to work in a team environment * Willingness to work on a variety of project types * Time management to ensure commitments and schedules are adhered to * Operate surveying instruments including total stations, GPS equipment, and data collectors * Perform construction layout and topographic surveys * Record field measurements and maintain detailed field notes * Set up and maintain survey equipment * Assist in establishing horizontal and vertical control points * Follow safety protocols and procedures on construction sites * Transport equipment to and from job sites * Perform basic calculations and verify data accuracy * Communicate effectively with survey crew members and project leads * Maintain equipment in proper working condition ## Qualifications * Minimum 1 year experience in the land surveying field * High School Diploma or GED equivalent * Valid Driver License * Carlson Survey software, Topcon robotics and AutoCAD experience desired Physical Demands and Work Environment * Work outdoors in various weather conditions on uneven terrain. * Physical ability to lift, carry, and set up equipment in the field weighing up to 50 pounds. * Operate surveying equipment, including total stations, GPS units, and data collectors, with precision. * Adhere to safety protocols and wear required protective gear while working on active job sites. ## Additional Information Compensation: This position is classified as non-exempt under the Fair Labor Standards Act (FSLA) and is eligible to receive overtime compensation at 1.5 times the regular rate of pay for all hours worked beyond 40 hours in a standard work week. The hourly rate for this role is competitive with a range of $23.00 to $34.00 determined by experience. Culture and Benefits: We believe that people are at their best when they have a purpose and are self-motivated from the core of their ideology. KPFF gives individuals the opportunity to pursue and develop an area of expertise and practice that follows their passion and improves our team and culture. We believe in supporting these pursuits both professionally and personally. This belief is at the core of our employees and KPFF’s success. KPFF utilizes forefront, a program that provides lifelong career support in technical development, project management, professional practice improvement, business development, and personal improvement. KPFF Employee Benefits * Medical Plan Options : Choice of Traditional PPO or HDHP with HSA, covering preventive care and prescriptions. * Flexible Spending Accounts (FSA) : Tax-advantaged accounts for healthcare and dependent care expenses. * Dental & Vision: Full preventive care, plus coverage for major dental services and vision allowances. * Employee Assistance Program (EAP) : Free, confidential support for personal, family, and work challenges. * Life & AD&D Insurance: Company-provided life insurance equal to one year’s salary, plus AD&D. * 401(k) Retirement Plan : KPFF contributes 3% of salary, with no match needed. * Disability Insurance : Short-term and long-term coverage at 60% income, fully covered by KPFF. * Paid Time Off : Generous PTO, two floating holidays, and paid company holidays. * Paid Family Leave : Six weeks at 60% pay, with options to use PTO for full income. Professional Development: KPFF is more than just the work we do, we are the relationships we build, both with our clients and with our co-workers. To foster those relationships and build up our employees, KPFF offers a number of growth opportunities and social events. How To Apply Please submit aresume and cover letter with your application. In your cover letter, we encourage you to highlight relevant experience, what draws you to KPFF, and how this role aligns with your professional goals. KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, creed, ethnicity, national origin, religion, marital status, sex/gender (including sexual orientation or gender identity), pregnancy, veteran status, citizenship status, physical or mental disability, or any other protected basis.", "summaryDescription" : "Land Survey Instrument Person at KPFF Consulting Engineers. Skills: Land surveying, Field operations. Operate surveying equipment. Collect field data", "postedDate" : "2026-06-15T21:26:37.000", "createdAt" : "2026-06-16T03:33:59.246", "lastUpdated" : "2026-06-16T13:08:45.968", "ingestTimestamp" : "2026-06-16T03:33:59.246", "mongoId" : "6a30920ff292fd229c0c1684", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Land surveying", "Data analysis", "Field operations", "Surveying", "Data collection", "Land surveying principles", "Geographic information systems", "AutoCAD", "Civil 3D", "Survey equipment" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 550.25366, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Engineering", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308a21f292fd229c095987", "title" : "Land Survey Instrument Person", "company" : "KPFF Consulting Engineers", "industry" : "Civil Engineering", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry Level Land Survey Instrument Person in Lacey, United States, adjusted for company size and industry." }, "location" : "Lacey, WA, United States", "locations" : [ "Lacey", "WA", "United States" ], "timestamp" : "2026-06-16T12:35:06.098", "fingerprint" : "f5fb46a40c69639384893a58721c051ba280e87aeec247914238faefdb9ef090", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/KPFFConsultingEngineers/3743990013631406-land-survey-instrument-person", "externalId" : "3743990013631406", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lacey", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.0263876,-122.8072257" } ], "locationText" : "Lacey, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "AutoCAD, Civil 3D", "professionalSkills" : [ "Surveying", "Data collection", "Field operations" ], "hardSkillsList" : [ "Land surveying", "Data analysis" ], "hardSkills" : [ { "name" : "Land surveying", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Land surveying, Data collection", "majorSkillsList" : [ "Land surveying", "Data collection" ], "coreResponsibilities" : "Operate surveying equipment, Collect field data, Perform calculations, Prepare survey reports, Maintain equipment, Assist project managers, Ensure safety compliance", "teamCollaboration" : "Project teams; Field crews", "domainKnowledge" : "Land surveying principles; Local regulations", "domainList" : [ "land-surveying-principles", "local-regulations" ], "domainSpecificKnowledge" : [ "Land surveying principles", "Local regulations" ], "toolProficiency" : [ "Survey equipment" ], "communicationSkills" : "Report writing", "documentationSkills" : "Survey reports", "problemSolvingSkills" : "Troubleshooting equipment", "specialRequirements" : "Physical demands, Outdoor work", "outcomesObjectives" : "Accurate survey data; Timely project completion", "qualificationsBasic" : "1+ years experience, High School diploma, Valid driver's license", "qualificationsPreferred" : "Associate's degree, Surveying experience, Experience with AutoCAD, Experience with Civil 3D", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At KPFF Consulting Engineers, we are more than just an engineering design firm. For over 60 years, we have dedicated ourselves to innovative, sustainable engineering that shapes the built environment and tackles complex infrastructure challenges. Our team culture emphasizes balance, growth, and well-being, supporting each member’s professional journey with flexibility, generous benefits, and a collaborative approach to work-life integration. With over 1,400 professionals across 27 offices nationwide, KPFF’s decentralized structure allows each office the flexibility to pursue projects aligned with their regional strengths. Learn more at [www.kpff.com](http://www.kpff.com). Join the Lacey KPFF team as a motivated and energetic entry level Instrument Person on our surveying team. In this role, you will be responsible for conducting field surveys using various surveying instruments and equipment while maintaining high accuracy standards. The position entails field work and minimal office work. Job duties include field topographic, boundary, right-of-way and construction surveying, and supporting office staff. * Ability to work in a team environment * Willingness to work on a variety of project types * Time management to ensure commitments and schedules are adhered to * Operate surveying instruments including total stations, GPS equipment, and data collectors * Perform construction layout and topographic surveys * Record field measurements and maintain detailed field notes * Set up and maintain survey equipment * Assist in establishing horizontal and vertical control points * Follow safety protocols and procedures on construction sites * Transport equipment to and from job sites * Perform basic calculations and verify data accuracy * Communicate effectively with survey crew members and project leads * Maintain equipment in proper working condition ## Qualifications * Minimum 1 year experience in the land surveying field * High School Diploma or GED equivalent * Valid Driver License * Carlson Survey software, Topcon robotics and AutoCAD experience desired Physical Demands and Work Environment * Work outdoors in various weather conditions on uneven terrain. * Physical ability to lift, carry, and set up equipment in the field weighing up to 50 pounds. * Operate surveying equipment, including total stations, GPS units, and data collectors, with precision. * Adhere to safety protocols and wear required protective gear while working on active job sites. ## Additional Information Compensation: This position is classified as non-exempt under the Fair Labor Standards Act (FSLA) and is eligible to receive overtime compensation at 1.5 times the regular rate of pay for all hours worked beyond 40 hours in a standard work week. The hourly rate for this role is competitive with a range of $23.00 to $34.00 determined by experience. Culture and Benefits: We believe that people are at their best when they have a purpose and are self-motivated from the core of their ideology. KPFF gives individuals the opportunity to pursue and develop an area of expertise and practice that follows their passion and improves our team and culture. We believe in supporting these pursuits both professionally and personally. This belief is at the core of our employees and KPFF’s success. KPFF utilizes forefront, a program that provides lifelong career support in technical development, project management, professional practice improvement, business development, and personal improvement. KPFF Employee Benefits * Medical Plan Options : Choice of Traditional PPO or HDHP with HSA, covering preventive care and prescriptions. * Flexible Spending Accounts (FSA) : Tax-advantaged accounts for healthcare and dependent care expenses. * Dental & Vision: Full preventive care, plus coverage for major dental services and vision allowances. * Employee Assistance Program (EAP) : Free, confidential support for personal, family, and work challenges. * Life & AD&D Insurance: Company-provided life insurance equal to one year’s salary, plus AD&D. * 401(k) Retirement Plan : KPFF contributes 3% of salary, with no match needed. * Disability Insurance : Short-term and long-term coverage at 60% income, fully covered by KPFF. * Paid Time Off : Generous PTO, two floating holidays, and paid company holidays. * Paid Family Leave : Six weeks at 60% pay, with options to use PTO for full income. Professional Development: KPFF is more than just the work we do, we are the relationships we build, both with our clients and with our co-workers. To foster those relationships and build up our employees, KPFF offers a number of growth opportunities and social events. How To Apply Please submit aresume and cover letter with your application. In your cover letter, we encourage you to highlight relevant experience, what draws you to KPFF, and how this role aligns with your professional goals. KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, creed, ethnicity, national origin, religion, marital status, sex/gender (including sexual orientation or gender identity), pregnancy, veteran status, citizenship status, physical or mental disability, or any other protected basis.", "summaryDescription" : "Land Survey Instrument Person at KPFF Consulting Engineers. Skills: Land surveying, Data collection. Operate surveying equipment. Collect field data", "postedDate" : "2026-06-15T21:26:37.000", "createdAt" : "2026-06-16T01:44:46.951", "lastUpdated" : "2026-06-16T12:35:06.098", "ingestTimestamp" : "2026-06-16T01:44:46.951", "mongoId" : "6a308a21f292fd229c095987", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Land surveying", "Data analysis", "Data collection", "Surveying", "Field operations", "Land surveying principles", "Local regulations", "Survey equipment" ], "skillCount" : 8, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 550.25366, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Engineering", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305f38f292fd229cf79dec", "title" : "Laboratory Instrumentation and Validation Specialist", "industry" : "Analytical Development", "salary" : { "min" : 115500.0, "max" : 154000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Laboratory Instrumentation and Validation Specialist in Bend, United States, adjusted for mid-level experience and the pharmaceutical industry." }, "location" : "Bend, Oregon", "locations" : [ "Bend, Oregon" ], "timestamp" : "2026-06-16T13:01:57.502", "fingerprint" : "7bc1ba0d772d53097f9ea1b531126d0bc8ab69aba7c71b2072051732108b071e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/seranbio/49ba7cca-2458-4a3d-a651-69a5fac60095/apply", "externalId" : "49ba7cca-2458-4a3d-a651-69a5fac60095", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bend", "state" : "Oregon", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.0581728,-121.3153096" } ], "locationText" : "Bend, Oregon, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "HPLC, Dissolution, Balances, FTIR", "professionalSkills" : [ "Resource planning", "Lifecycle management", "Root cause analysis", "Workload management", "Budgetary input" ], "hardSkillsList" : [ "Instrument onboarding", "Installation", "Qualification", "Computer system validation", "Validation documentation", "Instrument repairs", "Preventive maintenance", "Calibration programs", "Metrology programs", "Deviation investigations", "CAPA management", "Change control", "SOP maintenance", "Work instruction maintenance" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Instrument onboarding", "level" : "intermediate" }, { "name" : "Installation", "level" : "intermediate" }, { "name" : "Qualification", "level" : "intermediate" }, { "name" : "Computer system validation", "level" : "intermediate" }, { "name" : "Validation documentation", "level" : "intermediate" }, { "name" : "Instrument repairs", "level" : "intermediate" }, { "name" : "Preventive maintenance", "level" : "intermediate" }, { "name" : "Calibration programs", "level" : "intermediate" }, { "name" : "Metrology programs", "level" : "intermediate" }, { "name" : "Deviation investigations", "level" : "intermediate" }, { "name" : "CAPA management", "level" : "intermediate" }, { "name" : "Change control", "level" : "intermediate" }, { "name" : "SOP maintenance", "level" : "intermediate" }, { "name" : "Work instruction maintenance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Laboratory instrumentation, Validation, Quality systems, CGMP", "majorSkillsList" : [ "Laboratory instrumentation", "Validation", "Quality systems", "CGMP" ], "coreResponsibilities" : "Support data integrity, Support audit readiness, Support lifecycle management of electronic laboratory systems, Support lifecycle management of analytical equipment, Lead instrument onboarding, Lead installation, Lead qualification, Lead computer system validation (CSV) activities, Author validation documentation, Review validation documentation, Maintain validation documentation, Perform routine troubleshooting of laboratory instruments, Perform non-routine troubleshooting of laboratory instruments, Coordinate instrument repairs, Coordinate preventive maintenance, Coordinate service activities with internal teams, Coordinate service activities with external vendors, Oversee instrument repairs, Oversee preventive maintenance, Oversee service activities with internal teams, Oversee service activities with external vendors, Support calibration programs, Support metrology programs, Contribute to deviations, Contribute to investigations, Contribute to CAPAs, Contribute to change controls, Maintain SOPs, Maintain work instructions, Maintain related documentation, Participate in internal audits, Participate in external audits, Provide documentation during audits, Provide subject-matter expertise during audits, Provide corrective action support during audits, Manage vendor relationships, Manage service contracts, Provide budgetary input for equipment lifecycle planning, Recruit new staff, Interview new staff, Hire new staff, Train new staff, Oversee daily workflow, Assign tasks, Provide performance evaluations, Handle discipline of employee, Handle termination of employee, Ensure team compliance with training requirements, Ensure team compliance with safety programs, Ensure team compliance with GMP expectations", "teamCollaboration" : "Collaborate cross-functionally", "projectManagementSkills" : [ "Resource planning" ], "domainKnowledge" : "Data integrity; GAMP; GxP; cGMP; 21 CFR Part 11; Drug development; Commercialization; Regulatory guidelines", "domainList" : [ "data-integrity", "gamp", "gxp", "cgmp", "21-cfr-part-11", "drug-development", "commercialization", "regulatory-guidelines" ], "domainSpecificKnowledge" : [ "Data integrity", "GAMP", "GxP", "cGMP", "21 CFR Part 11", "Drug development", "Commercialization", "Regulatory guidelines" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Validation documentation; SOPs; Work instructions", "continuousLearning" : "Maintain current knowledge of new technologies", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Problem-solving", "specialRequirements" : "Lift up to 35 pounds", "qualificationsBasic" : "Experience supporting laboratory instruments in a QC or regulated laboratory environment, Familiarity with CSV, instrument qualification, and GMP documentation expectations, Hands-on experience with HPLC, dissolution, balances, FTIR or similar analytical instruments, Comprehensive knowledge of quality systems, cGMP, regulatory expectations, Understanding of FDA, EU, Canadian and ICH regulatory guidelines, Ability to maintain current knowledge of new technologies and potential applications, Excellent verbal and written communication skills, Interpersonal skills with the ability to collaborate cross-functionally, Excellent organizational skills, attention to detail, and time management capabilities, Analytical and problem-solving skills with demonstrated integrity in testing and reporting, Effective supervisory and leadership skills, including delegation and workload management, Ability to function well in a high-paced and at times stressful environment, Proficiency with Microsoft Office Suite or related software, Thorough knowledge of cGMP’s, Familiarity with 21 CFR Part 11, Minimum of 1-2 years of experience in a lead or supervisory position, Minimum of 3-5 years of hands-on experience with analytical instrumentation, Must be able to lift up to 35 pounds at times", "qualificationsPreferred" : "Bachelor’s degree in chemistry, engineering, or a related scientific field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Supervisory Responsibilities Recruits, interviews, hires, and trains new staff in accordance with company procedures. Oversees daily workflow, assigns tasks, and manages resource planning. Provides constructive and timely performance evaluations. Handles discipline and termination of employee in accordance with company policy. Ensures team compliance with training requirements, safety programs and GMP expectations ## Duties and Responsibilities Support data integrity, audit readiness, and lifecycle management of electronic laboratory systems and analytical equipment. Leads instrument onboarding, installation, qualification, and computer system validation (CSV) activities for new or modified laboratory equipment and software systems. Authors, reviews, and maintains validation documentation, ensuring alignment with GAMP and GxP expectations. Performs routine and non-routine troubleshooting of laboratory instruments to identify root causes, restore operation, and minimize downtime. Coordinate and oversees instrument repairs, preventive maintenance, and service activities with internal teams and external vendors. Supports calibration and metrology programs, including scheduling, documentation review, and management of out-of-tolerance events. Owns or contributes to deviations, investigations, CAPAs, and change controls related to laboratory equipment and computerized systems. Maintains and updates SOPs, work instructions, and related documentation to ensure compliance and operation consistency. Participates in internal and external audits, providing documentation, subject-matter expertise, and corrective action support. Manages vendor relationships, service contracts, and provides budgetary input for equipment lifecycle planning. ## Required Skills and Abilities Experience supporting laboratory instruments in a QC or regulated laboratory environment. Familiarity with CSV, instrument qualification, and GMP documentation expectations. Hands-on experience with HPLC, dissolution, balances, FTIR or similar analytical instruments. Comprehensive knowledge of quality systems, cGMP, regulatory expectations across drug development through commercialization. Strong understanding of FDA, EU, Canadian and ICH regulatory guidelines. Ability to maintain current knowledge of new technologies and potential applications. Excellent verbal and written communication skills.  Strong interpersonal skills with the ability to collaborate cross-functionally. Excellent organizational skills, attention to detail, and time management capabilities. Strong analytical and problem-solving skills with demonstrated integrity in testing and reporting. Effective supervisory and leadership skills, including delegation and workload management. Ability to function well in a high-paced and at times stressful environment. Proficiency with Microsoft Office Suite or related software.  ## Education and Experience Bachelor’s degree in chemistry, engineering, or a related scientific field. Thorough knowledge of cGMP’s and familiarity with 21 CFR Part 11. Minimum of 1-2 years of experience in a lead or supervisory position. Minimum of 3-5 years of hands-on experience with analytical instrumentation. ## Physical Requirements Prolonged periods of sitting or standing at a desk and working on a computer. Prolonged periods of sitting or standing in laboratory environment.   Must be able to lift up to 35 pounds at times. Motor skills required for basic laboratory operations.", "summaryDescription" : "Laboratory Instrumentation and Validation Specialist. Skills: Laboratory instrumentation, Validation, Quality systems, CGMP. Support data integrity. Support audit readiness", "postedDate" : "2026-06-15T15:05:12.206", "createdAt" : "2026-06-15T15:05:12.206", "lastUpdated" : "2026-06-16T13:01:57.502", "ingestTimestamp" : "2026-06-16T03:22:51.253", "mongoId" : "6a305f38f292fd229cf79dec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 154000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Instrument onboarding", "Installation", "Qualification", "Computer system validation", "Validation documentation", "Instrument repairs", "Preventive maintenance", "Calibration programs", "Metrology programs", "Deviation investigations", "CAPA management", "Change control", "SOP maintenance", "Work instruction maintenance", "Leadership", "Laboratory instrumentation", "Validation", "Quality systems", "CGMP", "Resource planning", "Lifecycle management", "Root cause analysis", "Workload management", "Budgetary input", "Data integrity", "GAMP", "GxP", "cGMP", "21 CFR Part 11", "Drug development", "Commercialization", "Regulatory guidelines", "Microsoft Office Suite" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 548.7371, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3765", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Specialist in the UK SaaS industry, adjusted for remote work." }, "location" : "Remote UK", "locations" : [ "Remote UK" ], "timestamp" : "2026-06-15T07:08:50.575", "fingerprint" : "b68b91660ba016548c9d52004fc65f84d9108282def5a5b004e76cff39ade502", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/6848a4dd-5dd9-40c4-be1b-b48ee3248065/application", "externalId" : "6848a4dd-5dd9-40c4-be1b-b48ee3248065", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SaaS, Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Investigation", "Research" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Investigation", "level" : "intermediate" }, { "name" : "Research", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as client advocate, Act as company voice", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Active listening; Client-facing communications; Internal communications", "documentationSkills" : "Document customer technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Help clients achieve success", "qualificationsBasic" : "3+ years technical support, Basic core web components, Exceptional attention to detail, Proven time-management capabilities, Excellent written communication, Excellent verbal communication, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience with remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T03:10:53.558", "lastUpdated" : "2026-06-15T07:08:50.575", "ingestTimestamp" : "2026-06-14T03:10:53.558", "mongoId" : "6a2ca0d574d8ee00a09a3765", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Investigation", "Research", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 546.5047, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "69f552ce4c40e2acd1fdd2f9", "title" : "Software Dev Manager, Device Troubleshooting, Logs", "company" : "ADCI", "industry" : "Software Development, alexa and amazon devices", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager level Software Development role in Bengaluru, India, adjusted for the technology industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:54:27.123", "fingerprint" : "1167863097338a17b424f951e0039ec993a394e8acc2e5cc9be82d98781e4fcf", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409443/apply", "externalId" : "514781a4-940a-477a-b056-4f0e26776969", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "AI, Cloud services, Device-side libraries", "professionalSkills" : [ "Technical product ownership", "Agile/Scrum environment", "Engineering roadmap", "Operational excellence", "Architectural principles", "Design patterns" ], "hardSkillsList" : [ "Root cause analysis", "Auto-remediation", "Bug detection", "Log analysis", "System reliability", "System scalability" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Auto-remediation", "level" : "intermediate" }, { "name" : "Bug detection", "level" : "intermediate" }, { "name" : "Log analysis", "level" : "intermediate" }, { "name" : "System reliability", "level" : "intermediate" }, { "name" : "System scalability", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "AI-powered agentic capability, Cloud services, Device logs", "majorSkillsList" : [ "AI-powered agentic capability", "Cloud services", "Device logs" ], "coreResponsibilities" : "Lead and mentor software engineers, Foster technical excellence, Drive engineering best practices, Own end-to-end delivery, Manage scope, timelines, resource allocation, Drive architectural decisions, Define technical roadmaps, Deliver customer-focused solutions, Manage team performance, Conduct hiring, Provide performance reviews, Make data-driven decisions, Ensure operational excellence, Improve system reliability, Improve system scalability, Implement security best practices, Enforce compliance requirements, Manage risk strategies, Drive innovation, Maintain code quality standards, Maintain testing standards, Maintain documentation standards", "teamCollaboration" : "Cross-functionally with leaders; With product managers; With other engineering teams; With stakeholders", "projectManagementSkills" : [ "Agile", "Scrum", "Roadmap planning" ], "domainKnowledge" : "Amazon Devices; Device logging; AI agents; Cloud-native architecture", "domainList" : [ "amazon-devices", "device-logging", "ai-agents", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "Amazon Devices", "Device logging", "AI agents", "Cloud-native architecture" ], "documentationSkills" : "Documentation standards", "innovationCreativity" : "Innovating on behalf of customers; Creative problem-solver", "problemSolvingSkills" : "Troubleshooting; Diagnose bugs; Root cause analysis; Auto-remediate bugs; Problem-solver", "qualificationsBasic" : "3+ years engineering team management, 7+ years engineering experience, 8+ years leading multi tier web services, Knowledge of engineering practices and patterns, Experience partnering with product management, Experience designing or architecting systems", "qualificationsPreferred" : "Experience recruiting, hiring, mentoring/coaching, Managing teams of Software Engineers", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Amazon Device Logging team builds services that allow us to collect and analyze logs from all Amazon Devices - Echo, Fire TV, Tablets, and Kindle. We are building the next generation of AI-powered agentic capability to automatically detect, diagnose, root cause, and auto-remediate bugs at scale. As the Software Development Manager (SDM), you will lead the software engineering team that owns cloud services, device-side libraries, and AI agents. You will operate as a Single Threaded Owner (STO) and will own the engineering roadmap for the team, working cross-functionally with other engineering leaders and product managers. You will be responsible for hiring and career development of software engineers and quality assurance engineers. You will set the technical direction for the team to build highly performant, scalable, and extensible software applications and services. You will establish a team culture that focuses on engineering and operational excellence. You will set and shepherd the Agile/Scrum environment to deliver high-quality software against aggressive schedules. As a technical leader, you will also establish architectural principles, provide input into selecting design patterns, and mentor team members on their appropriate application. Lastly, we're looking for customer experience-minded entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of technical product ownership, and want to have fun while making history. It is still Day 1 in the Devices business, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines. Key job responsibilities - Lead and mentor a team of software engineers, fostering technical excellence and career development while driving engineering best practices. - Own end-to-end delivery of complex software projects, managing scope, timelines, and resource allocation across multiple work streams. - Drive architectural decisions and technical strategy aligned with business objectives and Amazon's leadership principles. - Collaborate with product managers, other engineering teams, and stakeholders to define technical roadmaps and deliver customer-focused solutions. - Manage team performance, conduct hiring, provide performance reviews, and make data-driven decisions for team growth and composition. - Ensure operational excellence through metrics, monitoring, and continuous improvement of system reliability and scalability. - Implement and enforce security best practices, compliance requirements, and risk management strategies across team deliverables. - Drive innovation and technical excellence while maintaining high standards for code quality, testing, and documentation. Basic Qualifications: - 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Preferred Qualifications: - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Dev Manager, Device Troubleshooting, Logs at ADCI. Skills: AI-powered agentic capability, Cloud services, Device logs. Lead and mentor software engineers. Foster technical excellence", "postedDate" : "2026-06-13T02:06:15.802", "createdAt" : "2026-06-13T02:06:15.802", "lastUpdated" : "2026-06-15T01:54:27.123", "ingestTimestamp" : "2026-06-13T02:06:15.802", "mongoId" : "69f552ce4c40e2acd1fdd2f9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409443/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Auto-remediation", "Bug detection", "Log analysis", "System reliability", "System scalability", "Leadership", "Mentoring", "AI-powered agentic capability", "Cloud services", "Device logs", "Technical product ownership", "Agile/Scrum environment", "Engineering roadmap", "Operational excellence", "Architectural principles", "Design patterns", "Agile", "Scrum", "Roadmap planning", "Amazon Devices", "Device logging", "AI agents", "Cloud-native architecture" ], "skillCount" : 24, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "_score" : 544.18536, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c6bdc74d8ee00a0915743", "title" : "Technical Support", "company" : "Agilysys", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support role in Las Vegas, adjusted for the technology industry and company size." }, "location" : "Las Vegas, NV", "locations" : [ "Las Vegas", "NV" ], "certifications" : [ "A+", "Network+", "MTA", "HDI Desktop Support Technician" ], "timestamp" : "2026-06-15T07:13:46.531", "fingerprint" : "ade83b42cc1d5d797a23a5fd8ab9449d44322870c30a8798a202d20bdfe3de9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agilysys/jobs/4203649009", "externalId" : "4203649009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "technicalSkills" : "Hardware troubleshooting, Software troubleshooting, SQL, Windows Server", "professionalSkills" : [ "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration" ], "hardSkillsList" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation" ], "hardSkills" : [ { "name" : "Hardware diagnosis", "level" : "intermediate" }, { "name" : "Software diagnosis", "level" : "intermediate" }, { "name" : "Data input", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Configuration walkthroughs", "level" : "intermediate" }, { "name" : "Issue documentation", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical troubleshooting, Hospitality technology", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Hospitality technology" ], "coreResponsibilities" : "Diagnose technical issues, Troubleshoot network issues, Complete intake triage, Provide customer service, Input data in ticketing system, Research hardware problems, Research software problems, Provide diagnosis, Provide resolution, Perform configuration walkthroughs, Understand escalation process, Perform escalation process, Provide feedback, Improve efficiencies, Coordinate with vendors, Document worked issues, Document resolution steps, Keep abreast of software releases, Keep abreast of new features, Keep abreast of functionality, Keep abreast of installation procedures", "teamCollaboration" : "Partnering with support engineers; Collaborating across departments; Team meetings", "domainKnowledge" : "Hospitality technology; Property management systems; Point-of-sale solutions; Casino management; Cruise management; Campus dining; Food service management; Hospital management; Senior living; Stadiums; Theme parks", "domainList" : [ "hospitality-technology", "property-management-systems", "point-of-sale-solutions", "casino-management", "cruise-management", "campus-dining", "food-service-management", "hospital-management", "senior-living", "stadiums", "theme-parks" ], "domainSpecificKnowledge" : [ "Hospitality technology", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks" ], "toolProficiency" : [ "Salesforce", "Ticketing system" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Document worked issues; Document resolution steps", "continuousLearning" : "Keep abreast of software releases; Keep abreast of new features; Keep abreast of functionality; Keep abreast of installation procedures", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Root cause analysis", "specialRequirements" : "Complete license applications, Complete background checks, Complete security checks, Provide identification documents", "outcomesObjectives" : "Achieve key metrics; Emphasis on customer satisfaction; Achieve daily performance goals", "qualificationsBasic" : "HS diploma required, One year customer facing experience, One year hospitality industry experience, One year hardware software troubleshooting, Helpdesk ticketing experience, Helpdesk processes experience", "qualificationsPreferred" : "AA degree in technology preferred, POS experience preferred, PMS experience preferred, SQL troubleshooting familiarity a plus, Windows Server troubleshooting familiarity, Salesforce experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys. Position Summary Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most! Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. Why This Role Matters You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience. This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions. For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement. Key Responsibilities Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software Complete primary intake and initial triage of incoming calls Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned Qualifications Minimum HS diploma required AA degree in technology preferred or equivalent work experience Minimum one year of experience in a customer facing position and/or in the hospitality industry Minimum one year of experience troubleshooting and servicing basic hardware and software inquires A familiarity in helpdesk ticketing and helpdesk processes Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server Experience using Salesforce is preferred Required Skills answering phones, emails and interacting with clients throughout an active, high-volume day Technical aptitude and general experience troubleshooting hardware and software Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceed customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals A strong intellectual curiosity The ability to gather and interpret relevant data and information to investigate and accurately triage issues The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative Exceptional organizational skills and self-motivation An innate ability to prioritize and effectively juggle multiple projects with high business priority Personal Attributes Positive, team-oriented attitude with a strong work ethic High level of accountability and ownership Willingness to go above and beyond to meet client expectations Resilient and able to perform repetitive tasks Detail-oriented with strong organizational skills Eager to learn new technologies and processes Professional, customer-facing demeanor ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. Privacy Policy | Agilysys EEO/AAP Employer M/F/V/D", "summaryDescription" : "Technical Support at Agilysys. Skills: Customer support, Technical troubleshooting, Hospitality technology. Diagnose technical issues. Troubleshoot network issues", "postedDate" : "2026-06-13T22:07:24.991", "createdAt" : "2026-06-13T22:07:24.991", "lastUpdated" : "2026-06-15T07:13:46.531", "ingestTimestamp" : "2026-06-13T22:07:24.991", "mongoId" : "6a2c6bdc74d8ee00a0915743", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation", "Customer support", "Technical troubleshooting", "Hospitality technology", "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks", "A+", "Network+", "MTA", "HDI Desktop Support Technician", "Salesforce", "Ticketing system" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 539.98486, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3761", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in Canada, adjusted for the SaaS industry and remote work." }, "location" : "Remote CAN", "locations" : [ "Remote CAN" ], "timestamp" : "2026-06-15T05:20:50.011", "fingerprint" : "c16ce548ef92501d40e6cf846fc36ea5b8ffed0b9b916d9cbfc1fe20a54bc6d6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/de609ced-9ebb-4fea-bb96-437af1a57566/application", "externalId" : "de609ced-9ebb-4fea-bb96-437af1a57566", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "technicalSkills" : "SAAS, LMS, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Researching issues" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Researching issues", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as advocate for client, Act as voice of company", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Client-facing communications; Internal communications", "documentationSkills" : "Document technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Achieve success using platform", "qualificationsBasic" : "3+ years technical support, Basic understanding web components, Exceptional attention to detail, Proven time-management capabilities, Excellent communication skills, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience working remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T04:11:48.965", "lastUpdated" : "2026-06-15T05:20:50.011", "ingestTimestamp" : "2026-06-14T04:11:48.965", "mongoId" : "6a2ca0d574d8ee00a09a3761", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Researching issues", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 539.837, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c7a4374d8ee00a0944fb5", "title" : "Technical Support Specialist", "company" : "OneAZ Credit Union", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Junior Technical Support Specialist in Phoenix, AZ, adjusted for the banking industry and company size." }, "location" : "2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 ", "locations" : [ "2355 W Pinnacle Peak Rd", "Phoenix", "AZ 85027" ], "timestamp" : "2026-06-15T05:20:36.248", "fingerprint" : "6b91a986067dc387240a69f0fb4eb3fdbb14c25c8585eea8ad445c57db2f7991", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneazcreditunion/jobs/4264931009", "externalId" : "4264931009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "minimumEducation" : "High school diploma", "technicalSkills" : "Operating systems, Software, Hardware", "professionalSkills" : [ "System performance analysis", "Technical assistance", "User training", "System operations", "System integrity", "Network services coordination", "Software licensing", "Hardware inventory" ], "hardSkillsList" : [ "Computer troubleshooting", "Hardware repair", "Software installation", "System troubleshooting", "Telephone maintenance" ], "hardSkills" : [ { "name" : "Computer troubleshooting", "level" : "intermediate" }, { "name" : "Hardware repair", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Telephone maintenance", "level" : "intermediate" } ], "majorSkills" : "Technical support, Troubleshooting, System administration", "majorSkillsList" : [ "Technical support", "Troubleshooting", "System administration" ], "coreResponsibilities" : "Install computer hardware, Modify computer hardware, Repair computer hardware, Install computer software, Modify computer software, Repair computer software, Analyze system performance, Troubleshoot system issues, Provide technical assistance, Provide user training, Analyze end user needs, Order hardware components, Install hardware components, Load operating systems, Load office software, Load operations software, Respond to system inquiries, Diagnose hardware issues, Diagnose software issues, Diagnose operator issues, Provide status updates, Provide completion information, Instruct users on equipment, Instruct users on software, Enter commands, Observe system functions, Maintain anti-virus programs, Add associate profiles, Delete associate profiles, Modify associate profiles, Add system permissions, Delete system permissions, Modify system permissions, Coordinate with network services, Coordinate with information systems, Maintain software licensing records, Maintain hardware inventory, Escalate system problems, Perform telephone maintenance, Perform other duties", "teamCollaboration" : "Network services; Information systems groups", "domainKnowledge" : "Financial well-being; Bank Secrecy Act; Anti-Money Laundering; USA Patriot Act", "domainList" : [ "financial-well-being", "bank-secrecy-act", "anti-money-laundering", "usa-patriot-act" ], "domainSpecificKnowledge" : [ "Financial well-being", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act" ], "toolProficiency" : [ "Anti-virus programs" ], "communicationSkills" : "Voice mail communication; Email communication; In-person communication", "documentationSkills" : "Software licensing records; Hardware inventory", "problemSolvingSkills" : "Troubleshooting issues", "specialRequirements" : "Travel may be required, Credit background check, Criminal background check", "qualificationsBasic" : "High school diploma, 1-2 years help desk experience, Computer operating systems experience, Desktop application software experience, Computer hardware experience", "qualificationsPreferred" : "Bachelor's degree preferred, Completion of related coursework, Completion of certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are \uD83E\uDDE9 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do \uD83D\uDE80 \uD83D\uDCCDThis position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users. Analyzes end user needs and orders. Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Loads software such as operating systems, office, and operations software onto computers. Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues. Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Instructs users in use of equipment, software, and related material. Enters commands and observes system functions to verify correct system operation. Monitors and maintains anti-virus programs to ensure desktop computer systems integrity. Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications. Coordinates activities with network services or other information systems groups. Maintains software licensing records and hardware inventory to ensure effective operations and compliance. Escalates major system problems to computer operations, engineering, or application support. Performs basic telephone maintenance. Performs other duties as assigned. What You Bring \uD83C\uDFAF High school diploma. Bachelor's degree preferred, or completion of related coursework/certification. One to two years’ help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience. Experience in computer operating systems, desktop application software and computer hardware. Travel may be required for implementing, delivering, and repairing equipment to company locations. Compensation we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.", "summaryDescription" : "Technical Support Specialist at OneAZ Credit Union. Skills: Technical support, Troubleshooting, System administration. Install computer hardware. Modify computer hardware", "postedDate" : "2026-06-14T03:55:34.896", "createdAt" : "2026-06-14T03:55:34.896", "lastUpdated" : "2026-06-15T05:20:36.248", "ingestTimestamp" : "2026-06-14T03:55:34.896", "mongoId" : "6a2c7a4374d8ee00a0944fb5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Computer troubleshooting", "Hardware repair", "Software installation", "System troubleshooting", "Telephone maintenance", "Technical support", "Troubleshooting", "System administration", "System performance analysis", "Technical assistance", "User training", "System operations", "System integrity", "Network services coordination", "Software licensing", "Hardware inventory", "Financial well-being", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act", "Anti-virus programs" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 539.37714, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6c3274d8ee00a09176e1", "title" : "Technical Assistant", "company" : "Herotel", "industry" : "Technology", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Technical Assistant in Tshwane, South Africa, adjusted for the technology industry." }, "location" : "Tshwane, ZA", "locations" : [ "Tshwane", "ZA" ], "timestamp" : "2026-06-16T06:04:58.738", "fingerprint" : "2d416e4c02874bd37625a401449733262cbf29d21b63c4560cdb519a352daf46", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://herotel-5f74feffb7e1.breezy.hr/p/83887bf81127-technical-assistant", "externalId" : "83887bf81127", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tshwane", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-25.7459277,28.1879101" } ], "locationText" : "Tshwane, South Africa", "employmentType" : "FULL_TIME", "majorSkills" : "Fibre optic systems, Wireless systems", "majorSkillsList" : [ "Fibre optic systems", "Wireless systems" ], "coreResponsibilities" : "Assist with installations, Assist with troubleshooting, Assist with maintaining fibre optic systems, Assist with maintaining wireless systems", "domainKnowledge" : "Fibre optic systems; Wireless systems", "domainList" : [ "fibre-optic-systems", "wireless-systems" ], "domainSpecificKnowledge" : [ "Fibre optic systems", "Wireless systems" ], "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Fibre optic installations, Wireless systems troubleshooting, Fibre optic systems maintenance, Wireless systems maintenance", "workSiteFlexibility" : "Onsite", "rawDescription" : "Applications are invited for the Technical Assistant position to be based in Tshwane.PURPOSE OF THE ROLE: The Technical Assistant’s main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems. 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Assist with troubleshooting", "createdAt" : "2026-06-14T18:42:24.502", "lastUpdated" : "2026-06-16T06:04:58.738", "ingestTimestamp" : "2026-06-14T18:42:24.502", "mongoId" : "6a2c6c3274d8ee00a09176e1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Fibre optic systems", "Wireless systems" ], "skillCount" : 2, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 535.0623, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2cfe1d74d8ee00a0ab2095", "title" : "Associate Technical Consultant", "company" : "Razorpay Software Private Limited", "industry" : "FinTech", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate Technical Consultant in FinTech in India, adjusted for company size and industry." }, "location" : "Payments", "locations" : [ "Payments" ], "timestamp" : "2026-06-15T11:32:56.218", "fingerprint" : "1d9bd048f261f0cd0f8164dfc990b96ccd4fc9c16300ff85814c2a58ed6a5cfb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/razorpaysoftwareprivatelimited/jobs/4701920005", "externalId" : "4701920005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "minimumEducation" : "Bachelor's", "technicalSkills" : "HTML, CSS, JS, Angular, Flutter, React Native, Java, C++, Python, Go", "professionalSkills" : [ "Technical support", "Consulting", "Best practices", "Troubleshooting", "Debugging" ], "hardSkillsList" : [ "API knowledge", "Plugin knowledge" ], "hardSkills" : [ { "name" : "API knowledge", "level" : "intermediate" }, { "name" : "Plugin knowledge", "level" : "intermediate" } ], "majorSkills" : "Technical consulting, Payment gateway, API troubleshooting", "majorSkillsList" : [ "Technical consulting", "Payment gateway", "API troubleshooting" ], "coreResponsibilities" : "Address technical queries, Communicate technical issues, Discuss solutions with CXOs, Identify irregularities in functionality, Provide timely resolution, Assist with Level 2/3 support, Report issues or bugs, Capture issues in CRM, Update progress on CRM, Act as advocate for technical queries, Enhance merchant experience, Provide support for technical issues, Resolve extremely complex issues", "teamCollaboration" : "Internal departments; Product teams; Software engineering teams; Sales team", "domainKnowledge" : "Payment gateway domain", "domainList" : [ "payment-gateway-domain" ], "domainSpecificKnowledge" : [ "Payment gateway domain" ], "toolProficiency" : [ "Jira", "FreshDesk" ], "communicationSkills" : "Explain complex information", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "specialRequirements" : "May travel to client sites", "qualificationsBasic" : "B. Tech/M. Tech degree, Internship experience", "qualificationsPreferred" : "Up-to-date technical knowledge, In payment gateway domain, Ability for in-depth understanding, Of multiple products and processes, Good interpersonal skills, Quick decision making", "rawDescription" : "Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future. The Role: The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them. Roles and Responsibilities: Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchant's assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues. Mandatory Qualifications: To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have Up-to-date technical knowledge in payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go). B.Tech/M.Tech degree with internship experience Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter", "summaryDescription" : "Associate Technical Consultant at Razorpay Software Private Limited. Skills: Technical consulting, Payment gateway, API troubleshooting. Address technical queries. 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We Are: RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. Our US team consists of over 85 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs. Why RTB House? As a Technical Account Manager, you’ll be the go-to expert ensuring campaigns not only launch smoothly but perform flawlessly. You’ll own the technical relationship with a dedicated book of business — digging into data, troubleshooting discrepancies, and making sure every tag, pixel, and placement is doing its job. Whether it's diagnosing delivery issues or optimizing performance across publishers, you’ll bring clarity to complexity and confidence to every client touchpoint. If you're someone who thrives on problem-solving, loves getting into the technical weeds, and knows that great support is part art, part science — this role is built for you. You Will: Serve as the main technical point of contact for a dedicated book of RTB House business. Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues. Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals. Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary. Support knowledge sharing, training and developing best practices across the TAM team. Desired Experience: Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising. You have excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance. Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs). You have familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools. Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level. Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus. You excel at learning new products quickly and often have an intuitive knowledge about how features work. Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences. Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding. Don’t meet every single requirement? At RTB House we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but unsure about every qualification, we encourage you to apply. We may have just the job for you. The salary range for this role is $110,000 to $150,000 in base pay, and is exclusive of any bonuses or benefits. The base pay offered will be determined on a case by case basis based on your experience, skills, training, certifications and education, etc., and will be informed by market data. We Offer: YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You! HAVE A VOICE. You will have a direct impact on the success of the company. Your work matters and is essential to the evolution, growth, and success of our business. GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses. BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more. RECOGNITION. Performance bonus eligibility. COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits. You will get to work with amazing, inspiring, passionate people in one of the fastest growing sectors in online advertising. Apply now! Information on Equal Treatment Policies", "summaryDescription" : "Technical Account Manager at RTB House. Skills: Technical account management, Campaign management, Digital advertising, Performance troubleshooting. Serve as technical point of contact. 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Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. 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Hospital IT teams; Product and engineering", "domainKnowledge" : "Enterprise network infrastructure; BLE systems; IoT systems; EHR integration; Clinical workflows; Real-time location data; Healthcare environments; Hospital IT environments", "domainList" : [ "enterprise-network-infrastructure", "ble-systems", "iot-systems", "ehr-integration", "clinical-workflows", "real-time-location-data", "healthcare-environments", "hospital-it-environments" ], "domainSpecificKnowledge" : [ "Enterprise network infrastructure", "BLE systems", "IoT systems", "EHR integration", "Clinical workflows", "Real-time location data", "Healthcare environments", "Hospital IT environments" ], "toolProficiency" : [ "Zendesk", "Grafana", "Kibana", "Okta", "Azure AD", "Postman", "Claude", "Copilot", "ChatGPT" ], "communicationSkills" : "Peer-level conversation; Communicate with confidence", "documentationSkills" : "Document better; Runbooks; Articles; Escalation templates", "problemSolvingSkills" : "Diagnose failures; Troubleshoot configuration issues; Troubleshoot network problems; Troubleshoot device behavior; Root cause analysis", "specialRequirements" : "On-call rotation, Occasional travel to EU", "qualificationsBasic" : "5+ years customer-facing technical role, Hands-on enterprise networking knowledge, Diagnose network-layer issues, Lead technical conversations, Zendesk or equivalent ticketing experience, Basic scripting, Read logs and dashboards, Active user of AI tools, Participate in 24/7 on-call rotation, Open to occasional travel within Europe", "qualificationsPreferred" : "Experience with BLE, RTLS, or IoT deployments, Familiarity with SSO/IdP, Familiarity with REST APIs, Familiarity with Postman, Familiarity with webhook troubleshooting, Exposure to monitoring tools, HIPAA awareness", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Kontakt.io http://Kontakt.io Kontakt.io http://Kontakt.io is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline. Trusted by leading U.S. health systems including HCA, Sutter Health, AdventHealth, Trinity Health, and the U.S. Department of Veterans Affairs — and backed by Goldman Sachs — we are scaling rapidly toward the next phase of durable, disciplined hypergrowth. We're looking for a Customer Technical Solution Engineer who is comfortable in that environment. Someone who has worked hands-on with enterprise network infrastructure, understands how BLE and IoT systems behave on top of it, and knows how to guide a hospital IT team through a configuration issue over a call — or travel on-site when needed. You'll own customer issues end-to-end, support live deployments in the field, and be the technical backbone of our Professional Services team when they're on-site. This is not an internal IT helpdesk role. Our customers are enterprise B2B — hospital CIOs, biomedical engineers, network administrators — and they expect a peer-level conversation. What you will be working on Customer technical ownership Be the go-to technical contact for your assigned customers. Understand their environments, anticipate issues, and communicate with confidence at both the IT admin and stakeholder level. Network & infrastructure troubleshooting Diagnose failures rooted in network configuration — VLANs, DHCP, DNS, firewall rules, wireless infrastructure, IoT gateway behavior. Work directly with hospital IT teams to resolve issues in their environments. Deployment & field support When our Professional Services team is on-site deploying at a customer location, you're their remote technical backbone — troubleshooting configuration issues, network problems, and device behavior in real time so installations stay on track and go-lives happen on time. Occasionally, you'll be on-site yourself. Knowledge & continuous improvement Turn solved problems into reusable knowledge — runbooks, articles, escalation templates. Use AI tools to work faster, document better, and spot patterns before they become recurring issues. Engineering collaboration Escalate with precision — crisp repro steps, network diagrams, log captures. Drive issues to verified closure and feed environment insights back to product and engineering. Day to Day Responsibilities - Own inbound tickets via Zendesk, email, and phone — respond fast, meet SLAs, keep customers informed throughout - Triage and resolve L1/L2/L3 issues across the Kontakt.io http://Kontakt.io platform, BLE/RTLS devices, and enterprise network integrations - Work directly with hospital IT and network teams to resolve infrastructure-level issues affecting deployments - Provide real-time remote support to Professional Services during on-site customer deployments - Write clear escalations with logs, network context, and repro steps; track to verified closure - Maintain knowledge base articles and runbooks that reduce repeat tickets - Use AI tools actively to accelerate troubleshooting, drafting, and documentation - Participate in a 24/7 on-call rotation for priority incidents - Travel occasionally to EU customer sites for deployments, go-lives, and on-site troubleshooting What We Are Looking For - 5+ years in a customer-facing technical role — Solutions Engineer, Technical Account Engineer, Field Engineer, or similar — supporting enterprise B2B customers (not internal IT) - Solid hands-on knowledge of enterprise networking: VLANs, DHCP, DNS, firewall rules, wireless infrastructure (Cisco, Aruba, or equivalent) - configuration, troubleshooting - Comfortable diagnosing network-layer issues affecting IoT or hardware devices in production environments - Proven ability to lead technical conversations with hospital network admins, IT directors, and non-technical stakeholders - Hands-on with Zendesk or equivalent ticketing systems; experienced with SLA ownership - Basic scripting (Python/Bash) and ability to read logs and dashboards - Active user of AI tools in daily work (Claude, Copilot, ChatGPT, or equivalent) - Open to participating in a 24/7 on-call rotation - Open to occasional travel within Europe for customer deployments and on-site support - Strong written and verbal English Nice To Have - Experience with BLE, RTLS, or IoT device deployments in enterprise or healthcare environments - Familiarity with SSO/IdP (Okta, Azure AD), REST APIs, Postman, or webhook troubleshooting - Exposure to monitoring tools such as Grafana or Kibana - HIPAA awareness in software/data contexts We offer - Rotating weekly shifts — 09:00–17:00 one week, 14:00–22:00 the next - 24/7 on-call rotation shared across the team - Hybrid — Kraków office, 3 days/week onsite - Occasional travel to EU customer sites — hands-on work with real hospital deployments - Competitive salary + ESOP - Real-time IoT and AI platform used in leading US hospital networks - Private medical care and cafeteria benefits - Flat structure, no-ego culture, direct access to engineering and product", "summaryDescription" : "Customer Technical Solution Engineer at Kontakt.io. 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Interface with Electrical; Interface with Process; Interface with Cybersecurity specialists", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Building systems; Operational Technology Systems; Critical infrastructure; ISA 62443; DoD RMF; ISO; NERC/FERC", "domainList" : [ "building-systems", "operational-technology-systems", "critical-infrastructure", "isa-62443", "dod-rmf", "iso", "nerc-ferc" ], "domainSpecificKnowledge" : [ "Building systems", "Operational Technology Systems", "Critical infrastructure", "ISA 62443", "DoD RMF", "ISO", "NERC/FERC" ], "toolProficiency" : [ "Wireshark" ], "documentationSkills" : "Technical specifications; P&IDs; Network architecture diagrams; Control panel layouts; Wiring diagrams; Installation details; Loop drawings; Engineering reports", "innovationCreativity" : "Novel ideas", "problemSolvingSkills" : "Solve complex design challenges", "specialRequirements" : "Travel to client facilities", "qualificationsBasic" : "10 years experience designing building automation, 10 years experience designing cybersecurity mitigations, 10+ years experience in network design, 10+ years experience in system configuration, Experience managing control systems projects, Experience leading control systems vulnerability assessments, Previous work experience with A&E/Consulting Engineering firm, Experience in critical infrastructure, Data analysis experience, Multiple control system types experience, IT experience/certifications in networking, IT experience/certifications in encryption, IT experience/certifications in programming, IT experience/certifications in scripting, IT experience/certifications in database design, Cybersecurity Standards experience", "qualificationsPreferred" : "Data Center experience a plus, Direct Digital Control (DDC) programming experience a plus, Internet of Things (IoT) knowledge and experience a plus, Certifications in GICSP, CISSP, CISM or equivalent", "remoteFriendly" : false, "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support technological advancement, sustainability, and human experience. We bring together mechanical, electrical, structural, and civil engineering experts to solve complex design challenges with precision, creativity, and collaboration. Whether you're optimizing energy efficiency, integrating resilient systems, or engineering the backbone of next-generation facilities, your contributions will help define the future of the built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of excellence. https://www.hdrinc.com/services/architecture/building-engineering In the role of Senior Control Systems Engineer, we'll count on you to: Planning and Design Roles: Perform complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures Coordinate control system discipline staff workload through design development and construction document phases to complete documents on schedule Review control systems documents for areas of conflict with all disciplines Write and edit instrumentation and controls systems specifications, and select equipment and monitoring/control devices Develop biddable and technically accurate SCADA / Control Systems construction documents including P&IDs, network architecture diagrams, control panel layouts and wiring diagrams, installation details, loop drawings, and technical specifications. Coordinate with and assist affected disciplines with addenda, RFIs, CPRs and change orders, and take responsibility to incorporate agreed-upon changes into the project documents Make decisions on significant design and engineering procedures as needed Supervise and develop a small staff of professionals and technicians as needed Provide construction contract administration as needed Lead or support SCADA and network Master Planning projects as needed Travel to client facilities to participate in field activities to assess and document the current state of installed control systems. Participate in and lead design review and planning meetings with the client. Lead the development of preliminary engineering reports and studies focused on recommending and developing solutions for improvements to client control systems. Serve as Engineer of Record in responsible charge for the development of biddable and technically accurate control system construction documents. Interface with Electrical, Process, and Cybersecurity specialists to fully coordinate design requirements for network, power, control, and instrumentation. Lead the selection and specification of facility and process instrumentation, control panels, and network equipment. Lead the development of biddable and technically accurate control system construction documents including P&IDs, process flow diagrams, network architecture diagrams, control panel layouts and wiring diagrams, installation details, loop drawings, and technical specifications. Participate in system testing and commissioning activities. Coordinate with project manager and section manager to update workplans for control systems staff assigned to your project, and to track budget and schedule performance for the control systems team. Participate in joint scoping and proposal development working with clients and marketing staff. Participate in the planning and specification of applied technology solutions including instrumentation and control, advanced automation and control, artificial intelligence, networking, data management & analytics, augmented reality, and vision control. Provide Quality Control (QC) reviews of control system designs. Contribute to Control System Technical Leadership Team and drive corporate initiatives for quality and strategic growth within the Control Systems Discipline. Active participation in industry professional societies to contribute to the development of standards, participate in the development and delivery of presentations and whitepapers at industry trade shows and conferences, and develop article content for general industry and market sector specific newsletters and periodicals. Systems Integration {Use for SI / Application Programming Roles}: Perform complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures Coordinate workload through development, testing, and construction phases to complete integration tasks on schedule Conduct systems integration of the SCADA systems, including programming of PLCs/PCs and HMI customizing for various control software programs Review electrical documents for areas of conflict with all disciplines Building Automation Roles: This role will be primarily focused on building management (BMS) and automated facility support systems in coordination with clients and multidiscipline teams to deliver full-service control systems solutions for construction and implementation in multiple market sectors including tech, media & telecom; healthcare, research, and life sciences. Primary responsibilities include: Leading control systems design teams to produce deliverable packages for several concurrent projects � including writing/editing instrumentation and controls specifications, selecting instrumentation, developing sequence of operations, create control system drawings. Coordinating the work of the control system engineers with the balance of multi-disciplined team throughout a project's design development and construction � including power coordination, panel locations, remote equipment monitoring, integration to 3rd party systems, networking, and device locations. Coordinating workload to complete documents on schedule. Tracking financial aspects of projects, coordinating, and adjusting the work effort with the team to ensure that the work is completed within budget. Conducting schematic; design development, and contract document working sessions with clients. Establishing and maintaining client relationships, participate in marketing, design and production meetings with regard to instrumentation and control systems. Acting as a mentor for junior staff members. Supporting Section Manager is preparing Proposals Provide Quality Control reviews of Control system designs Reporting project status, performance, and quality updates to the Control Systems Section Manager. Strong Leadership and presentation skills. Control Systems Cyber Engineer Roles: Provide network and system specification documentation deliverables to address cybersecurity vulnerabilities and the security controls necessary to mitigate the vulnerabilities to an acceptable level of risk Participate in project meetings and provide specification deliverables in coordination with other HDR team designers, programmers, implementers, architects, and engineers Mentor internal and external clients on networking topics Participate in control systems master planning efforts Participate in construction administration services including contractor submittal review Lead ICS network assessment tasks including network mapping and asset inventories Serve as a cross-sector ICS resource for HDR engineering project teams servicing critical infrastructure. This capability requires expertise in ICS design, development, deployment, and commissioning in a virtual/cloud environment Maintain a working knowledge of secure networking standards to include NIST-800, ISA-62443, UFC-4-010-06 and others as required by client Certifications Pursuit and Maintenance: Cybersecurity and IT network related � CISSP, CISM, or GICSP. DoD IAM or IAT Level 2 Participate in pre-project system/network cybersecurity risk assessment Participate in and/or validate cybersecurity commissioning (CFAT/CSAT) or audits of ICS networks/systems Preferred Qualifications Planning and Design {Use for Design and Planning Roles}: A minimum of 10 years experience designing Control Systems, including schematics and loops. Previous work experience with an A&E/Consulting Engineering firm. Systems Integration {Use for Systems Integration / Application Programming Roles}: Master's degree in Mechanical Engineering, Chemical Engineering, Electrical Engineering, Computer Engineering, or related field. Hands-on experience designing SCADA systems, including schematics and loops. Experience with control panel design and panel wiring. Experience with instrumentation setup, configuration and calibration. A minimum of 10 years of control systems programming experience. Experience managing control systems tasks, projects and teams. Experience with startup and commissioning. Knowledge of automation hardware including but not limited to Allen-Bradley/Rockwell, Emerson/GE, Foxboro, Modicon/Schneider-Electric, and Siemens. Knowledge of HMI software including but not limited to Wonderware/AVEVA, iFix, FactoryTalk, VTScada, Ignition, Emerson Ovation, Delta V, etc. Knowledge of industrial network equipment such as network switches, industrial firewalls, radio/RTU communication, cellular modems. Previous work experience with a Systems Integration firm. Building Automation Engineer {Use for BAS/BMS roles} Master's degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, or related field. A minimum of 10 years experience designing building automation or building management systems, including schematics and loops. Experience managing control systems projects. Previous work experience with an A&E/Consulting Engineering firm. Hands on experience designing BMS systems. Must be knowledgeable of control systems and sequence of operations for building systems including Mechanical/HVAC, Electrical/Power Monitoring, Lighting, etc. Must be knowledgeable of multiple communication platforms and protocols including but not limited to BACnet, LonWorks, Modbus TCP, Modbus RTU, Ethernet-I/P. Must be knowledgeable of cybersecurity considerations in control systems. Must be knowledgeable of networks, DDC hardware/software, and HMI software used in Building Management System applications. Data Center experience a plus. Direct Digital Control (DDC) programming experience a plus. Internet of Things (IoT) knowledge and experience a plus. Control Systems Cybersecurity Engineer Roles: Master's degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, or related field. A minimum of 10 years experience designing cybersecurity mitigations for Operational Technology Systems Experience leading control systems vulnerability assessments Previous work experience with an A&E/Consulting Engineering firm. 10+ years of experience working in critical infrastructure (Federal/DoD, Oil & Gas, Chemical, Water/Wastewater, Power Generation, etc.) 10+ years of experience in network design and system configuration to include firewalls, protocols, ports, VLANs, VMs, and route configuration Data analysis experience: Wireshark PCAPs, Intrusion Detection Systems (IDS) HVAC Control Systems experience to include BACnet and IP protocols Multiple control system types (PLC based, DCS, BMS, and SIS) IT experience/certifications in networking, encryption, programming, scripting, database design, Cybersecurity Standards experience (ISA 62443, DoD RMF, ISO, NERC/FERC, etc.) Certified GICSP, CISSP, CISM or equivalent #LI-JM8", "summaryDescription" : "Senior Instrumentation Engineer (PE) at HDR. Skills: Instrumentation and Controls, Building Automation, Cybersecurity, Network Architecture. Perform complex assignments. 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Internal design teams", "domainKnowledge" : "Greenhouse gas; Hydrogen production; Solid carbon production; Natural gas decarbonization; National Electric Code", "domainList" : [ "greenhouse-gas", "hydrogen-production", "solid-carbon-production", "natural-gas-decarbonization", "national-electric-code" ], "domainSpecificKnowledge" : [ "Greenhouse gas", "Hydrogen production", "Solid carbon production", "Natural gas decarbonization", "National Electric Code" ], "communicationSkills" : "Technical oversight; Design reviews; Presentations", "documentationSkills" : "Hardware descriptions; Functional specifications; Troubleshooting plans; Calculation documents; Analysis documents; Test procedures", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Flexible work schedule, Third shift", "qualificationsBasic" : "5 years experience in I&C development, Experience with industrial chemical plants, Must be able to work safely", "qualificationsPreferred" : "Familiarity with industrial power", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ETCH, INC Instrumentation & Controls Engineer – Job Description Baltimore, MD Full-time ETCH is a startup commercializing a radically new and efficient decarbonization technology for the simultaneous greenhouse gas-free production of hydrogen and solid carbon from natural gas. The Instrumentation & Controls Engineer position at ETCH, INC will maintain and improve current SCADA systems and perform I&C design for systems under development (controls, instrumentation, data collection, electrical, and connectivity). Primary duties are designing and implementing control logic, developing specifications for PLC control and instrumentation, and guiding control and instrumentation testing for ETCH’s pilot and scale-up reactor. Other duties include: Design control algorithms, safety loops, and narratives to support testing and general operation Author I&C system hardware descriptions including requirements, functional specifications, and I&C system architecture descriptions. Develop troubleshooting plans and calculation and analysis documents to support design reviews. Author factory acceptance test procedures and develop program for instrument checking, calibration, and testing. Collaborate in the technical oversight and direction of external design teams (engineering firms) and internal design teams. Facilitate and assist in the assessment of customer needs and capture requirements and functions of the I&C design for process systems. Recommend process system design modifications and improvements to improve quality of products and/or procedures from a construction, commissioning, operations, maintenance, and/or decommissioning perspective. Lead reviews and presentations for internal and external design reviews regarding I&C process systems design. Participate in Process Hazards Analysis Design systems in compliance with regulatory requirements such as the National Electric Code Implementation of hardware and software following company policies and procedures such as Management of Change and Lock Out/Tag Out. Flexible work schedule including third shift Qualifications: Minimum 5 years experience in an I&C development role Experience with industrial chemical plants Experience with Allen-Bradley, Schneider, Siemens, or Emerson hardware and software Familiarity with various communications protocols: Modbus TCP, Serial, etc. Familiarity with industrial power (3 phase, 480V, transformer specifications) is a plus Excellent communication skills Must be able to work safely and follow safety precautions in industrial environments (temperature, humidity, noise, confined spaces, etc.) Able to work independently as well as in a team environment toward timely execution of goals For immediate consideration, please submit your resume to jobs@etchmaterials.com. ETCH is committed to equal opportunity for its employees. To that end, ETCH does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristic. ETCH is committed to providing qualified individuals access to all employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors that are irrelevant to the program involved. Compensation commensurate with relevant experience.", "summaryDescription" : "Instrumentation and Controls Engineer at ETCH, Inc. Skills: Instrumentation and Controls, SCADA systems, I&C design. Maintain SCADA systems. Improve SCADA systems", "postedDate" : "2026-06-12T22:23:03.460", "createdAt" : "2026-06-12T22:23:03.460", "lastUpdated" : "2026-06-15T01:27:55.828", "ingestTimestamp" : "2026-06-12T22:23:03.460", "mongoId" : "6a2c5f4c74d8ee00a08eacb7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Control logic design", "PLC control development", "Instrument testing", "Troubleshooting plans", "Instrument calibration", "Communication skills", "Instrumentation and Controls", "SCADA systems", "I&C design", "Data collection", "Process systems", "Greenhouse gas", "Hydrogen production", "Solid carbon production", "Natural gas decarbonization", "National Electric Code" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "engineering", "dataQualityScore" : 1.0, "_score" : 504.738, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Decarbonization Technology" }, { "id" : "6a0f547a58b93c861e0562a6", "title" : "Hearing Instrument Specialist/ Audiologist", "company" : "NationsBenefits", "location" : "Sugar Land, TX", "locations" : [ "Sugar Land", "TX" ], "timestamp" : "2026-06-15T11:17:19.833", "fingerprint" : "b6d200bfc3bc798057515ccdc9b9dd5bb4c63e86dbdfb84895e84db93da736ff", "source" : "breezyhr", "applyUrl" : "https://nationsbenefits.breezy.hr/p/cc1b7fc65389-hearing-instrument-specialist-audiologist", "externalId" : "cc1b7fc65389", "industryFunction" : { }, "structuredLocations" : [ { "city" : "sugar land", "state" : "texas", "country" : "United States", "continent" : "north america", "source" : "locations-index", "geo" : "29.61968,-95.63495" } ], "locationText" : "Sugar Land, TX", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Healthcare Fintech, supplemental benefits, flex cards, member engagement solutions, managed care organizations." ], "coreResponsibilities" : "The Hearing Instrument Specialist/Audiologist will be responsible for providing innovative healthcare solutions as part of a growing Fintech provider of supplemental benefits, flex cards, and member engagement solutions. This role partners with managed care organizations to drive growth and improve member engagement.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve", "summaryDescription" : "Hearing Instrument Specialist/ Audiologist at NationsBenefits. The Hearing Instrument Specialist/Audiologist will be responsible for providing innovative healthcare solutions as part of a growing Fintech provider of supplemental benefits, flex cards, and member engagement solutions. This role partners with managed care organizations to drive growth and improve member engagement.", "createdAt" : "2026-06-14T20:30:57.632", "lastUpdated" : "2026-06-15T11:17:19.833", "ingestTimestamp" : "2026-06-14T20:30:57.632", "mongoId" : "6a0f547a58b93c861e0562a6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Healthcare Fintech, supplemental benefits, flex cards, member engagement solutions, managed care organizations." ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 504.37582, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.0 }, { "id" : "6a2c6b6c74d8ee00a091245b", "title" : "National Technical Support Technician", "company" : "EquipmentShare", "industry" : "Technology", "salary" : { "min" : 1000000.0, "max" : 1500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Mid-level Technical Support Technician in India, with adjustments for the logistics industry and full-time employment." }, "location" : "Corporate", "locations" : [ "Corporate" ], "timestamp" : "2026-06-15T11:57:13.807", "fingerprint" : "064d982e96fde38cbbc54de0abfe3cf530ef517c013a1c873064c463f39e8041", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.equipmentshare.com/careers/openings/?gh_jid=7808789", "externalId" : "7808789", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "technicalSkills" : "Mechanical troubleshooting, Electrical troubleshooting, Power generation, 3-phase power, Voltage configurations, Generator controls, Power distribution", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Troubleshooting", "Repair", "Commissioning", "Installation support", "Inspections", "Operational verification", "Preventative maintenance", "Reliability improvement" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Repair", "level" : "intermediate" }, { "name" : "Commissioning", "level" : "intermediate" }, { "name" : "Installation support", "level" : "intermediate" }, { "name" : "Inspections", "level" : "intermediate" }, { "name" : "Operational verification", "level" : "intermediate" }, { "name" : "Preventative maintenance", "level" : "intermediate" }, { "name" : "Reliability improvement", "level" : "intermediate" } ], "majorSkills" : "Power generation, Technical support, Field service, Troubleshooting", "majorSkillsList" : [ "Power generation", "Technical support", "Field service", "Troubleshooting" ], "coreResponsibilities" : "Assist with commissioning, Assist with startup of diesel generators, Assist with startup of natural gas generators, Assist with startup of turbine-based power systems, Support installation of complex temporary power solutions, Perform major repairs on down equipment, Perform minor repairs on down equipment, Help reduce unavailable OEC, Return assets to rent-ready condition, Troubleshoot mechanical systems, Troubleshoot electrical systems, Troubleshoot controls systems, Troubleshoot balance-of-plant systems, Support rotational power generation deployments, Support multi-unit installations, Perform inspections of fleet equipment, Perform operational verification of fleet equipment, Assist with electrical connections, Assist with system configuration during deployments, Support preventative maintenance initiatives, Support reliability improvement initiatives, Document repairs, Document findings, Document recurring issues, Coordinate with OEMs, Coordinate with internal technical teams, Provide on-site technical support for critical deployments, Provide on-site technical support for mobilizations", "teamCollaboration" : "Work with National Technical Support Specialists; Work with branch teams; Coordinate with OEMs; Coordinate with internal technical teams", "domainKnowledge" : "Power generation; Load banks; Energy storage; Electrical distribution; Diesel generators; Natural gas engines; Turbine-based power generation; Power distribution systems; Temporary power solutions; 3-phase power systems; Generator controls; Paralleling; Power distribution", "domainList" : [ "power-generation", "load-banks", "energy-storage", "electrical-distribution", "diesel-generators", "natural-gas-engines", "turbine-based-power-generation", "power-distribution-systems", "temporary-power-solutions", "3-phase-power-systems", "generator-controls", "paralleling", "power-distribution" ], "domainSpecificKnowledge" : [ "Power generation", "Load banks", "Energy storage", "Electrical distribution", "Diesel generators", "Natural gas engines", "Turbine-based power generation", "Power distribution systems", "Temporary power solutions", "3-phase power systems", "Generator controls", "Paralleling", "Power distribution" ], "communicationSkills" : "Communication skills", "documentationSkills" : "Document repairs; Document findings; Document recurring issues", "continuousLearning" : "Career advancement; Leadership training; Professional development", "problemSolvingSkills" : "Problem-solving skills; Technical problems", "specialRequirements" : "Rotational field work, Travel-heavy environment, Rotational schedule, Field-based shift work, Near 100% travel nationwide, Physical lifting", "outcomesObjectives" : "Improve reliability; Return equipment to rent-ready status; Support complex deployments; Reduce unavailable OEC; Improve fleet performance", "qualificationsBasic" : "3 years of experience, Experience commissioning generators, Experience in power generation, Experience in rental equipment, Background in diesel engines, Background in natural gas engines, Background in turbines, Experience supporting multi-unit generator deployments, Rental industry experience, Field service experience, Physical ability to complete job duties, Ability to lift heavy loads, Near 100% travel nationwide, Rotational schedule 23 days on / 10 days off, Field-based shift work, Extended hours may be required", "qualificationsPreferred" : "Experience with diesel generators, Experience with natural gas engines, Experience with turbine power systems, Experience with 3-phase power systems, Experience with voltage configurations, Familiarity with generator controls, Familiarity with paralleling, Familiarity with power distribution, Ability to read wiring diagrams, Ability to read single-line drawings", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote. Primary Responsibilities Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems Support installation of complex temporary power solutions alongside National Technical Support Specialists Travel to branches to perform major and minor repairs on down equipment Help reduce unavailable OEC by returning assets to rent-ready condition Troubleshoot mechanical, electrical, controls, and balance-of-plant systems Support rotational power generation deployments and multi-unit installations Perform inspections and operational verification of fleet equipment Assist with electrical connections and system configuration during deployments Support preventative maintenance and reliability improvement initiatives Document repairs, findings, and recurring issues to improve fleet performance Coordinate with OEMs and internal technical teams when needed Provide on-site technical support for critical deployments and mobilizations Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Strong mechanical and electrical troubleshooting skills Experience with diesel generators, natural gas engines, or turbine power systems Understanding of 3-phase power systems and voltage configurations Familiarity with generator controls, paralleling, and power distribution Ability to read wiring diagrams and basic single-line drawings Comfortable working in a travel-heavy, rotational field environment Strong problem-solving and communication skills Education and Experience At least 3 years of experience in power generation or rental equipment Experience commissioning generators or temporary power systems Background in diesel engines, natural gas engines, or turbines Experience supporting multi-unit generator deployments Rental industry or field service experience Physical Requirements Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight Ability to lift heavy loads and transfer them manually Near 100% travel nationwide Rotational schedule: 23 days on / 10 days off Field-based shift work supporting branches and job sites Extended hours may be required during commissioning and repairs A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/ V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.", "summaryDescription" : "National Technical Support Technician at EquipmentShare. Skills: Power generation, Technical support, Field service, Troubleshooting. Assist with commissioning. Assist with startup of diesel generators", "postedDate" : "2026-06-14T04:18:14.720", "createdAt" : "2026-06-14T04:18:14.720", "lastUpdated" : "2026-06-15T11:57:13.807", "ingestTimestamp" : "2026-06-14T04:18:14.720", "mongoId" : "6a2c6b6c74d8ee00a091245b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Repair", "Commissioning", "Installation support", "Inspections", "Operational verification", "Preventative maintenance", "Reliability improvement", "Power generation", "Technical support", "Field service", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Load banks", "Energy storage", "Electrical distribution", "Diesel generators", "Natural gas engines", "Turbine-based power generation", "Power distribution systems", "Temporary power solutions", "3-phase power systems", "Generator controls", "Paralleling", "Power distribution" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 503.36426, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30666bf292fd229cfb12d2", "title" : "Technical Support Engineer", "company" : "Legion", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Engineer in the US Technology industry, adjusted for remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T10:09:49.265", "fingerprint" : "51040eea47b8d1da9d2a8502774b900c3b6cf83aa86d8bf4da2692dbca3d041d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/legion/jobs/7772246003", "externalId" : "7772246003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Provide enterprise-grade assistance, Diagnose and troubleshoot software issues, Assist customer administrators", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally: to other Legion personnel involved in the recruiting and hiring process. Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes: in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.", "summaryDescription" : "Technical Support Engineer at Legion. Provide enterprise-grade assistance. Diagnose and troubleshoot software issues", "postedDate" : "2026-06-15T23:29:08.098", "createdAt" : "2026-06-15T23:29:08.098", "lastUpdated" : "2026-06-16T10:09:49.265", "ingestTimestamp" : "2026-06-15T23:29:08.098", "mongoId" : "6a30666bf292fd229cfb12d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 501.1288, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c759574d8ee00a093787d", "title" : "Technical Support Engineer", "company" : "Redis", "industry" : "Customer Org", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Engineer in the UK technology industry, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T12:50:55.052", "fingerprint" : "39fe3d8a46bcd6c9aaf68d9beb22a5882e7d5d74a5c1ef4c2b213f771f85e452", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/redis/f1bd5a5f-2e37-49ec-81d3-d89951183de0/application", "externalId" : "f1bd5a5f-2e37-49ec-81d3-d89951183de0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Redis Enterprise Software, Cloud Platforms, Container orchestration platforms, Linux, Unix, Networking, TCP/IP, NoSQL databases", "professionalSkills" : [ "Customer support", "Technical expertise", "Problem solver", "Performance analysis" ], "hardSkillsList" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming" ], "hardSkills" : [ { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Issue reproduction", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Programming", "level" : "intermediate" } ], "majorSkills" : "Software troubleshooting, Complex problem solving, Redis Enterprise Software", "majorSkillsList" : [ "Software troubleshooting", "Complex problem solving", "Redis Enterprise Software" ], "coreResponsibilities" : "Troubleshoot and resolve complex software issues, Reproduce issues, Replicate customer environments, Document issues, Contribute to internal documentation, Collaborate with Engineering, Provide solutions, Provide Root Cause Analysis, Analyze performance questions, Provide technical expertise, Manage critical customer issues, Facilitate communication, Serve as customer advocate, Handle escalations, Help customers realize value, Participate new product development, Participate customer training, Participate support-related activities", "teamCollaboration" : "Collaborate with Engineering; Communication between customers; Communication CloudOps; Communication Engineering; Communication Product; Communication TAMs; Communication Sales", "domainKnowledge" : "High-performance database; Cloud-based environments; On-premise environments; Container orchestration", "domainList" : [ "high-performance-database", "cloud-based-environments", "on-premise-environments", "container-orchestration" ], "domainSpecificKnowledge" : [ "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "communicationSkills" : "Written communication; Verbal communication; Presentation", "documentationSkills" : "Document issues; Internal documentation", "continuousLearning" : "Ongoing learning; Learning and development", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Problem-solving; Troubleshoot; Root Cause Analysis; Digging through full stack", "outcomesObjectives" : "Help customers realize value", "qualificationsBasic" : "Five years relevant experience, Scripting or programming languages, Working knowledge Cloud/On-premise, Expert working knowledge Linux/Unix, Expert working knowledge networking (TCP/IP), Proficiency written English, Proficiency verbal English, Technical background, Excellent problem-solving skills, Excellent multi-tasking skills, High availability commitment, Commitment to customers", "qualificationsPreferred" : "Bachelor of Science Computer Science, Bachelor of Science Information Systems, Experience NoSQL databases, Experience Redis, Experience container orchestration environments, Experience Kubernetes", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed - Document issues and contribute to our internal team documentation - Collaborate with Engineering as needed to provide solutions - Provide Root Cause Analysis - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises - Provide technical expertise during testing, deployment, and upgrading of Redis software - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription - Participate in new product development, customer training, and other support-related activities What will you need to have? - At least five years of relevant experience in the enterprise software industry - Strong background in scripting or programming languages - Working knowledge of Cloud-based and On-premise environments - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers Extra great if you have: - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: - Competitive salaries and equity grants - Flexible vacation time to promote a healthy work-life balance - Health insurance, paid paternity leave, and pension plan - Flexible working options - Team celebrations and recreation events - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO #LI-HG1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.", "summaryDescription" : "Technical Support Engineer at Redis. Skills: Software troubleshooting, Complex problem solving, Redis Enterprise Software. Troubleshoot and resolve complex software issues. Reproduce issues", "createdAt" : "2026-06-14T09:20:10.633", "lastUpdated" : "2026-06-15T12:50:55.052", "ingestTimestamp" : "2026-06-14T09:20:10.633", "mongoId" : "6a2c759574d8ee00a093787d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming", "Complex problem solving", "Redis Enterprise Software", "Customer support", "Technical expertise", "Problem solver", "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 494.28424, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0f547a58b93c861e0562a7", "title" : "Hearing Instrument Specialist/ Audiologist", "company" : "NationsBenefits, LLC", "industry" : "Healthcare", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Hearing Instrument Specialist/Audiologist in India, adjusted for the healthcare industry." }, "location" : "Charlottesville, VA", "locations" : [ "Charlottesville", "VA" ], "timestamp" : "2026-06-15T13:59:47.874", "fingerprint" : "df35b5ca62650a0f5d1cc6c12c5ee98f3e947f7f636d6124d538f5d60bdbb357", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nationsbenefits.breezy.hr/p/5e66898d90d2-hearing-instrument-specialist-audiologist", "externalId" : "5e66898d90d2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "charlottesville", "state" : "virginia", "country" : "United States", "continent" : "north america", "source" : "locations-index", "geo" : "38.02931,-78.47668" } ], "locationText" : "Charlottesville, VA", "employmentType" : "FULL_TIME", "rawDescription" : "NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve", "summaryDescription" : "Hearing Instrument Specialist/ Audiologist at NationsBenefits, LLC", "createdAt" : "2026-06-14T08:04:07.546", "lastUpdated" : "2026-06-15T13:59:47.874", "ingestTimestamp" : "2026-06-14T08:04:07.546", "mongoId" : "6a0f547a58b93c861e0562a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 492.87323, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.0 }, { "id" : "6a305763f292fd229cf392a7", "title" : "Technical Report Specialist", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Report Specialist in Charleston, United States, adjusted for the Engineering industry and company size." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "certifications" : [ "NHI 130055 “Safety Inspection of In-Service Bridges training”" ], "timestamp" : "2026-06-16T10:48:56.469", "fingerprint" : "117d775860bd81b8eded10e052fc4b1b8baeb394e3b003fefa21772c7e1253c8", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=785153", "externalId" : "785153", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charleston", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7884363,-79.9399309" }, { "city" : "Columbia", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0007540,-81.0352313" }, { "city" : "Greenville", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.8513540,-82.3984882" }, { "city" : "Rock Hill", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.9248667,-81.0250784" } ], "locationText" : "Charleston, South Carolina, United States; Columbia, South Carolina, United States; Greenville, South Carolina, United States; Rock Hill, South Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "technicalSkills" : "Bridge inspection software", "professionalSkills" : [ "Technical writing", "Editing", "Formatting" ], "hardSkillsList" : [ "Bridge inspection", "Report writing" ], "softSkillsList" : [ "Leadership", "Organizational skills" ], "hardSkills" : [ { "name" : "Bridge inspection", "level" : "intermediate" }, { "name" : "Report writing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Organizational skills" } ], "majorSkills" : "Bridge inspection reports, Technical specifications", "majorSkillsList" : [ "Bridge inspection reports", "Technical specifications" ], "coreResponsibilities" : "Assist with development of bridge inspection policies, Assist with development of bridge inspection procedures, Assist with finalization of Bridge Inspection Reports, Participate in development of bridge inspection reports, Support national inspection program, Work with subject matter experts, Write technical specifications", "teamCollaboration" : "Work in a team environment; Work with other disciplines; Work in multi-disciplinary team environment", "domainKnowledge" : "Bridge inspection; Structural report writing; SCDOT bridge inspections; SCDOT load ratings", "domainList" : [ "bridge-inspection", "structural-report-writing", "scdot-bridge-inspections", "scdot-load-ratings" ], "domainSpecificKnowledge" : [ "Bridge inspection", "Structural report writing", "SCDOT bridge inspections", "SCDOT load ratings" ], "toolProficiency" : [ "ProjectWise", "Google Earth", "Adobe", "Bluebeam" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Technical documentation", "continuousLearning" : "Acquire knowledge and experience in engineering", "qualificationsBasic" : "2+ years bridge/structural report writing experience", "qualificationsPreferred" : "Bachelor's degree or associate degree in civil engineering or a related field, Completion of NHI 130055 “Safety Inspection of In-Service Bridges training”, Experience with SCDOT bridge inspections according to BIGD, Experience with SCDOT load ratings according to LRGD, Local candidates are preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe transportation is more than movement, it’s the foundation of connected, thriving communities. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn’t just a job, it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world. HDR Engineering is looking for a Technical Report Specialist to join our South Carolina team. This position may be based out of any of the following HDR offices: Charleston, Columbia, Greenville, and Rock Hill. The Technical Report Specialist will be expected to assist with the development and finalization of Bridge Inspection policies, procedures and Inspection Reports based on information provided by HDR’s multidisciplined Bridge Group of Load Raters, Project Managers, rehab/repair designers, and Inspection teams. In the role of Technical Report Specialist, we'll count on you to: Participate in the development of bridge inspection reports, including the use of specialty software and internally developed tools. Work in a team environment and independently while challenging yourself to acquire knowledge and experience in engineering. Support HDR’s national inspection program on an occasional basis. Work with subject matter experts (engineers, scientists, project managers) to ensure accuracy and clarity of information. Write technical specifications in compliance with project requirements, acceptable standards and existing laws. Preferred Qualifications: Bachelor’s degree or associate degree in civil engineering or a related field. 2+ years’ bridge/structural report writing experience. Completion of NHI 130055 “Safety Inspection of In-Service Bridges training”. Experience with SCDOT bridge inspections according to BIGD and SCDOT load ratings according to LRGD. Experience with ProjectWise, Google Earth, Adobe, and Bluebeam. Exceptional skill in writing, editing, and formatting complex technical documents Strong verbal and written communication skills to effectively collaborate within a team Willing to work with other disciplines (bridge, roadway, hydraulic, construction, planning) within the office, as necessary, during inspection downtime. Ability to work independently and as part of a team. Must have good communication skills and be willing to work in multi-disciplinary team environment. 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