CustomerTechnicalSolutionEngineer

About Kontakt.io http://Kontakt.io Kontakt.io http://Kontakt.io is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline. Trusted by leading U.S. health systems including HCA, Sutter Health, AdventHealth, Trinity Health, and the U.S. Department of Veterans Affairs — and backed by Goldman Sachs — we are scaling rapidly toward the next phase of durable, disciplined hypergrowth. We're looking for a Customer Technical Solution Engineer who is comfortable in that environment. Someone who has worked hands-on with enterprise network infrastructure, understands how BLE and IoT systems behave on top of it, and knows how to guide a hospital IT team through a configuration issue over a call — or travel on-site when needed. You'll own customer issues end-to-end, support live deployments in the field, and be the technical backbone of our Professional Services team when they're on-site.   This is not an internal IT helpdesk role. Our customers are enterprise B2B — hospital CIOs, biomedical engineers, network administrators — and they expect a peer-level conversation.   What you will be working on Customer technical ownership Be the go-to technical contact for your assigned customers. Understand their environments, anticipate issues, and communicate with confidence at both the IT admin and stakeholder level.   Network & infrastructure troubleshooting Diagnose failures rooted in network configuration — VLANs, DHCP, DNS, firewall rules, wireless infrastructure, IoT gateway behavior. Work directly with hospital IT teams to resolve issues in their environments.   Deployment & field support When our Professional Services team is on-site deploying at a customer location, you're their remote technical backbone — tro