{ "count" : 163967, "data" : [ { "id" : "6a305ffef292fd229cf84000", "title" : "Collections Clerical Associate", "company" : "Old Second National Bank", "industry" : "Banking", "salary" : { "min" : 1700.0, "max" : 2060.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Reno, Nevada, United States", "locations" : [ "Reno", "Nevada", "United States" ], "timestamp" : "2026-06-16T07:35:33.192", "fingerprint" : "fdd4bcf5fb9681f5546cd882d5f32898fb152f8001c1b18df84458b0552d850c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.oldsecond.com/resources-services/current-opportunities?gh_jid=7770375003", "externalId" : "7770375003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Reno", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.5261788,-119.8126580" } ], "locationText" : "Reno, Nevada, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 1, "hardSkillsList" : [ "Data entry", "10-key" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" }, { "name" : "10-key", "level" : "intermediate" } ], "majorSkills" : "Data entry, Clerical duties", "majorSkillsList" : [ "Data entry", "Clerical duties" ], "coreResponsibilities" : "Enter data, Post invoices, Perform general clerical duties, Pull files, File documents, Scan documents, Fax documents, Handle returned mail, Process outgoing mail, Ensure operational integrity, Comply with policies, Comply with procedures, Comply with regulations, Train to take collections calls, Perform customer service", "qualificationsBasic" : "High school diploma, Six months related experience", "qualificationsPreferred" : "Prior office experience a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview This position’s responsibilities will include data entry, posting invoices, and general clerical duties (filing, scanning, faxing). Essential Job Functions General clerical duties: pulling files, filing, scanning, faxing, etc. Posting invoices from vendors. Data entry assignments. Handling returned mail. Processing outgoing mail for the department. Ensure operational integrity through compliance with all policies, procedures, and regulations. Perform other duties as assigned. May train to take collections calls and perform customer service. Minimum Requirements High school diploma and six months or more of related experience. Competencies Data entry or 10-key Attention to detail Strong organizational and time management skills Works well in a team environment. Preferred, but not required Prior office experience a plus. NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization. Location This is an onsite position at the Reno, NV office. Must be able to work onsite daily. Base pay: $17.00 - $20.60/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience. Benefits: How We Support You - Old Second Thanks for considering Old Second!", "summaryDescription" : "Collections Clerical Associate at Old Second National Bank. Skills: Data entry, Clerical duties. Enter data. Post invoices", "postedDate" : "2026-06-15T23:28:34.299", "createdAt" : "2026-06-15T23:28:34.299", "lastUpdated" : "2026-06-16T07:35:33.192", "ingestTimestamp" : "2026-06-15T23:28:34.299", "mongoId" : "6a305ffef292fd229cf84000", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 3536000, "salaryAnnualMax" : 4284800, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data entry", "10-key", "Clerical duties" ], "skillCount" : 3, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306a85f292fd229cfccba8", "title" : "Collections Manager", "company" : "SOCOTEC", "industry" : "Financial Services", "salary" : { "min" : 110000.0, "max" : 130000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dallas, TX, United States", "locations" : [ "Dallas", "TX", "United States" ], "certifications" : [ "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "timestamp" : "2026-06-16T12:30:36.220", "fingerprint" : "4138e71a410a01e3dd43dece42ef2de39a5d522b6e047f1c64895036ba83a673", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Socotec/744000132214475-collections-manager", "externalId" : "744000132214475", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Python, R, MATLAB, SQL, Bloomberg Terminal, Reuters Eikon, FactSet, Murex, Calypso", "professionalSkills" : [ "Financial modeling", "Portfolio management", "Risk management", "Quantitative analysis" ], "hardSkillsList" : [ "Statistical analysis", "Financial analysis", "Data analysis" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Financial analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Risk management, Quantitative analysis, Financial instruments", "majorSkillsList" : [ "Risk management", "Quantitative analysis", "Financial instruments" ], "coreResponsibilities" : "Manage collections team, Oversee daily operations, Develop and implement collection strategies, Monitor collection performance, Ensure compliance with regulations, Analyze collection data, Report on collection metrics, Train and mentor staff", "teamCollaboration" : "Cross-functional teams; Finance department", "domainKnowledge" : "Banking operations; Investment management; Financial instruments; Regulatory frameworks; Risk methodologies; SOX; Basel III; MiFID II; Dodd-Frank; FINRA; SEC; FCA; GDPR; AML/KYC; Equities; Fixed income; Derivatives; Options; Futures; Swaps; FX; Structured products; Private credit; VaR; CVaR; Stress testing; Monte Carlo; Factor models; Credit scoring", "domainList" : [ "banking-operations", "investment-management", "financial-instruments", "regulatory-frameworks", "risk-methodologies", "sox", "basel-iii", "mifid-ii", "dodd-frank", "finra", "sec", "fca", "gdpr", "aml-kyc", "equities", "fixed-income", "derivatives", "options", "futures", "swaps", "fx", "structured-products", "private-credit", "var", "cvar", "stress-testing", "monte-carlo", "factor-models", "credit-scoring" ], "domainSpecificKnowledge" : [ "Banking operations", "Investment management", "Financial instruments", "Regulatory frameworks", "Risk methodologies", "SOX", "Basel III", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring" ], "toolProficiency" : [ "Bloomberg Terminal", "Reuters Eikon", "FactSet", "Murex", "Calypso" ], "communicationSkills" : "Reporting; Presentations", "problemSolvingSkills" : "Analytical skills", "qualificationsBasic" : "10 years of experience", "qualificationsPreferred" : "CFA charterholder preferred, FRM certification preferred, Master's degree preferred, MBA preferred", "remoteFriendly" : false, "rawDescription" : "SOCOTEC company is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects SOCOTEC’s combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth. With a rapidly growing US footprint and over $360M in annual revenue, SOCOTEC is building the infrastructure to match its ambitions. We are proud to be certified as a Great Place to Work by the global authority on workplace culture. SOCOTEC is seeking an experienced Collections Manager to lead and develop a geographically distributed team of 7 collections specialists across Dallas, New York, Miami, and San Diego. This is a high-impact, hands-on role at a pivotal moment for the finance function. The successful candidate will bring operational rigor to a large and complex receivables portfolio, define the business requirements and workflows that will shape our HighRadius implementation, oversee our trade receivables financing program, and develop a team that can scale with the business. This role reports to the CFO and will transition to reporting to the Controller as the finance function matures. It is based in Dallas, TX, which will serve as the long-term hub of the collections function. Key Responsibilities Collections Operations * Own the end-to-end collections process for a portfolio of 2000+ B2B accounts across construction and engineering services * Monitor aging reports, set and enforce collection targets, and drive DSO improvement * Manage complex disputes and escalations, including pay-when-paid contract situations and multi-project client relationships * Develop and enforce standard operating procedures for collections, ensuring consistency across all locations * Drive automation through adoption of High Radius and other technology/AI * Prepare and present regular performance reports to senior leadership, including KPIs, aging analysis, and cash flow forecasting Trade Receivables Financing Program * Manage the day-to-day operations of SOCOTEC's factoring program, serving as the primary point of contact with the financing partner * Oversee credit limit monitoring and eligibility assessments for factored invoices * Ensure accurate and timely cash application and reconciliation of factored receivables * Identify opportunities to optimize program utilization and improve cash flow outcomes HighRadius - Business Ownership * Serve as the functional lead and business owner for HighRadius, representing the collections team's needs and priorities * Define business requirements, validate proposed workflows, and ensure the tool is configured to reflect real collections processes * Partner with IT to provide ongoing functional input and sign off on key milestones * Lead change management within the collections team, including training and adoption of new tools and workflows * Develop documentation and SOPs to embed HighRadius into day-to-day operations once live Team Leadership & Development * Build, lead, coach, and develop a team of 7 collections specialists across multiple locations (Dallas, New York, Miami, San Diego) * Define individual and team goals, monitor performance, and provide regular feedback and development opportunities * Support the build-out of the Dallas Shared Services Center, including the gradual transition of collections resources to Dallas over time * Foster a results-driven, collaborative culture that can scale with the business Cross-Functional Collaboration * Work closely with project accountants and operations teams to resolve billing disputes and ensure invoice accuracy upstream of collections * Partner with the CFO and Controller on cash flow visibility, receivables strategy, and credit policy * Collaborate with IT on systems-related matters, providing clear business requirements and functional feedback ## Qualifications * 10+ years of experience in collections or accounts receivable, with at least 5 years in a managerial role * Experience in the construction, engineering, or professional services industry strongly preferred — familiarity with pay-when-paid contracts and project-based billing is a significant advantage * Experience defining business requirements or serving as a functional owner for collections software; HighRadius experience is a strong plus * Hands-on experience managing a trade receivables financing or factoring program is a strong plus * Proven ability to lead and develop distributed teams * Strong analytical skills and comfort with ERP systems and financial reporting tools * Excellent communication and negotiation skills, with the ability to manage difficult client conversations professionally ## Additional Information Base salary: $110,000 - $130,000, commensurate with experience Competitive benefits package including health, dental, vision, and 401(k) A high-visibility role with direct exposure to senior leadership The opportunity to build and shape a best-in-class collections function within a rapidly growing company For more information, please visit www.socotec.us Job Type: Full-Time All your information will be kept confidential according to EEO guidelines. SOCOTEC is an Equal Opportunity Employer.", "summaryDescription" : "Collections Manager at SOCOTEC. Skills: Risk management, Quantitative analysis, Financial instruments. Manage collections team. Oversee daily operations", "postedDate" : "2026-06-15T14:19:21.000", "createdAt" : "2026-06-16T00:28:54.847", "lastUpdated" : "2026-06-16T12:30:36.220", "ingestTimestamp" : "2026-06-16T00:28:54.847", "mongoId" : "6a306a85f292fd229cfccba8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 130000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Statistical analysis", "Financial analysis", "Data analysis", "Risk management", "Quantitative analysis", "Financial instruments", "Financial modeling", "Portfolio management", "Banking operations", "Investment management", "Regulatory frameworks", "Risk methodologies", "SOX", "Basel III", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring", "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA", "Bloomberg Terminal", "Reuters Eikon", "FactSet", "Murex", "Calypso" ], "skillCount" : 51, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30588bf292fd229cf42f11", "title" : "Associate Attorney Collections", "company" : "Bosun", "industry" : "Legal", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior Associate Attorney Collections in New York, adjusted for industry and company size." }, "location" : "new york, NY", "locations" : [ "new york", "NY" ], "timestamp" : "2026-06-16T07:26:11.413", "fingerprint" : "e4b272fb254d247a793812f5457a16183917b5119698ba70bdde52873bda5c2e", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bosun-25f9d5ec70da.breezy.hr/p/365137f8fc4c-associate-attorney-collections", "externalId" : "365137f8fc4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Our Client: Our Client is a well-established law firm with a strong reputation for delivering results-driven legal representation to its clients. With a team of experienced attorneys, the firm is committed to providing aggressive, proactive advocacy in every matter it handles — from straightf", "summaryDescription" : "Associate Attorney Collections at Bosun", "createdAt" : "2026-06-15T22:12:02.146", "lastUpdated" : "2026-06-16T07:26:11.413", "ingestTimestamp" : "2026-06-15T22:12:02.146", "mongoId" : "6a30588bf292fd229cf42f11", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49a74c40e2acd1a83418", "title" : "Collections Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 22.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T12:44:21.255", "fingerprint" : "8c2bdea8cca59242232a7e12891a3984269a74fb4d5a09c33517c3950c16d186", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=114783", "externalId" : "114783", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Windows, Word, Excel", "professionalSkills" : [ "Negotiation", "Problem solving" ], "hardSkillsList" : [ "Collections" ], "softSkillsList" : [ "Negotiation" ], "hardSkills" : [ { "name" : "Collections", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Collections, Negotiation", "majorSkillsList" : [ "Collections", "Negotiation" ], "coreResponsibilities" : "Work delinquent accounts, Negotiate payment arrangements, Document all actions, Service accounts, Submit service requests, Update addresses, Update telephone numbers, Update emails, Participate in coaching, Participate in development sessions, Co-create solutions", "teamCollaboration" : "Collaborate cross-divisionally; Support other departments", "toolProficiency" : [ "Automated dialer system" ], "communicationSkills" : "Clear communication", "documentationSkills" : "Document actions", "continuousLearning" : "Development sessions; Trainings", "problemSolvingSkills" : "Research account issues; Deescalate issues", "qualificationsBasic" : "2+ years collection experience, High school graduate, Basic computer skills, Basic communication skills, Basic listening skills, Basic negotiation skills, Basic problem solving skills", "qualificationsPreferred" : "Bachelor's degree preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Role is 100% remote (after in-office new hire training) ·          Competitive pay-$22.40 per hour plus an annual bonus target of 6% ·          Great benefits with very little out of pocket cost! ·          Car purchase discount plus $350.00 car allowance! ·          Medical, dental, and vision plans with no-cost and low-cost options ·          Annual employer HSA contribution ·          401(k) matching and immediate vesting ·          Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o     Associate / Sr. Associate: $350 o     Manager / Sr. Manager: $600 o     Director: $800 o     Executive Director: $900 o     VP or Above: $1,000 ·          100% employer-paid life and disability insurance ·          No-cost health and wellbeing programs, including a gym benefit ·          Six weeks of paid parental leave ·          Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect This is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1.      Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current. 2.      Document all actions taken on account within system of record. 3.      Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails. 4.      Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 5.      All other duties as assigned. What You Will Bring ·          2+ years collection or relevant experience ·          Education in lieu of experience ·          High school graduate ·          Bachelor’s degree preferred ·          Basic computer skills - Knowledge of Windows including Word and Excel ·          Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers ·          Strong listening skills - Ability to listen and understand direction ·          Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer ·          Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Collections Associate at Hyundai Capital America. Skills: Collections, Negotiation. Work delinquent accounts. Negotiate payment arrangements", "createdAt" : "2026-06-14T06:51:34.701", "lastUpdated" : "2026-06-15T12:44:21.255", "ingestTimestamp" : "2026-06-14T06:51:34.701", "mongoId" : "69fc49a74c40e2acd1a83418", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Collections", "Negotiation", "Problem solving", "Automated dialer system" ], "skillCount" : 4, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059daf292fd229cf4b6bf", "title" : "Assistant Collections Manager", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Assistant Collections Manager in the Financial Services industry in Crystal, United States, adjusted for city tier and industry." }, "location" : "Crystal, MN", "locations" : [ "Crystal, MN" ], "timestamp" : "2026-06-16T07:42:47.986", "fingerprint" : "8e0325ae8f81d03dde4860fd407a94c3e2b05b890fea2eae0f499088a7c84fbc", "source" : "jazzhr", "language" : "en", "externalId" : "JmrZJ8iuwa", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Crystal", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.0318230,-93.3606072" } ], "locationText" : "Crystal, Minnesota, United States", "employmentType" : "FULL_TIME", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Assistant Collections Manager", "createdAt" : "2026-06-15T22:17:53.916", "lastUpdated" : "2026-06-16T07:42:47.986", "ingestTimestamp" : "2026-06-15T22:17:53.916", "mongoId" : "6a3059daf292fd229cf4b6bf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3073d6f292fd229c003e0e", "title" : "Collections Specialist", "company" : "AIR Communities", "industry" : "Real Estate", "salary" : { "min" : 21.0, "max" : 23.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Denver, CO, United States", "locations" : [ "Denver", "CO", "United States" ], "timestamp" : "2026-06-16T10:10:17.010", "fingerprint" : "1e518b7f185a51af86af9415813e46f649df661680373fe35f0b90714b11ded3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AIRCommunities/744000132288802-collections-specialist", "externalId" : "744000132288802", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AIR Communities is headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. Where You Will Work Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations. The Collections Specialist is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments. A bit more about what you’ll do… * You will strike a balance between professionalism and ensuring timely payments. * You have excellent communication and negotiation skills, as well as an ability to work independently. * You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current. * You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts. * You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs. ## Qualifications * Computer literacy, and ability to learn new systems. * Capacity to utilize a variety of office equipment. * Good communication skills, both verbally and in writing. * Ability to maintain professionalism and composure during challenging conversations. * Ability to retain patience and manage stress. * Skilled in negotiation. ## Additional Information What We Offer AIR offers attractive total compensation packages designed to recognize and reward performance including: * Expected pay rate of $21-$23/hr base pay plus commission potentials based on collections performance, offering strong additional earning potential. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. * 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). * Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. * 401(k) plan with employer matching contribution up to 6%. * Paid time off including vacation, sick time, and 14 holidays. * Paid parental leave of up to 16 weeks. * Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. * 15 hours of paid time annually for community service. * Commuter benefits and pet insurance. * Consumer discounts on various products and services. * Opportunities for ongoing professional development, leadership training, and career growth. What You Need to Know Application Deadline: The initial deadline for applications is 06/19/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.", "summaryDescription" : "Collections Specialist at AIR Communities", "postedDate" : "2026-06-15T21:36:55.000", "createdAt" : "2026-06-16T01:35:04.249", "lastUpdated" : "2026-06-16T10:10:17.010", "ingestTimestamp" : "2026-06-16T01:35:04.249", "mongoId" : "6a3073d6f292fd229c003e0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43680, "salaryAnnualMax" : 47840, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3ba74d8ee00a09ad5f3", "title" : "Associate Analyst - Collections (German speaker)", "company" : "Hasbro", "industry" : "Retail", "salary" : { "min" : 38600.0, "max" : 58000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Netherlands", "locations" : [ "Netherlands", "Warsaw" ], "timestamp" : "2026-06-16T04:45:37.574", "fingerprint" : "16fe8cb19b7e26f782b4f3325cbde67cd2b12a49c0dfec87f83a579df0ddd44d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hasbro/jobs/4279240009", "externalId" : "4279240009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Netherlands", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Netherlands", "employmentType" : "FULL_TIME", "technicalSkills" : "SAP, Excel, Word", "professionalSkills" : [ "Credit Collections", "Customer service", "Influencing skills" ], "hardSkillsList" : [ "Account reconciliation", "Payment application" ], "hardSkills" : [ { "name" : "Account reconciliation", "level" : "intermediate" }, { "name" : "Payment application", "level" : "intermediate" } ], "majorSkills" : "Credit Collections, German language, Customer focus", "majorSkillsList" : [ "Credit Collections", "German language", "Customer focus" ], "coreResponsibilities" : "Ensure invoices and chargebacks are paid promptly, Contact customers before due date, Identify overdue invoices, Take appropriate follow-up action, Establish and maintain good customer relationships, Establish and maintain good internal relationships, Obtain remittances from customers, Reconcile accounts with customers, Investigate ledger items, Resolve ledger items, Provide feedback on account status, Provide feedback on non-payment reasons", "teamCollaboration" : "Other departments in Hasbro; Accounts Receivable team; Collections Manager; Credit team", "toolProficiency" : [ "SAP SD" ], "communicationSkills" : "Verbal communication; Written communication; Influencing", "problemSolvingSkills" : "Problem solving", "qualificationsBasic" : "Relevant experience in Credit Collections, Ability to communicate in English and German, PC skills: SAP, Excel, Word", "qualificationsPreferred" : "SAP SD experience, Any other European language", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Associate Analyst – Collections (English and German Language) This is a hybrid working-pattern role, and you will be required to be in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays. This is a full-time position. Are you ready to play a key role in supporting the customers of the world’s most iconic entertainment companies? Hasbro is seeking a detail-oriented customer service professional to support our Credit Collections Team in providing top-class customer focus. As our Associate Analyst - Collections, you will play a pivotal role in ensuring that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms. This role demands a strong command of Credit Collections, attention to detail, and customer orientation, paired with excellent communication and influencing skills. You must be able to confidently speak English and German, and any other European language will be advantageous. Job Responsibilities: • Ensure that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms by contacting the customers before the due date using telephone and email • If invoices are not paid on or before the due date, identify the overdue and take appropriate follow-up action • Establish and maintain a good working relationship with Hasbro customers to facilitate prompt payment and identify issues quickly • Establish and maintain a good working relationship with the other departments in Hasbro • Obtain remittances from Hasbro customers so that the Accounts Receivable team can apply payments correctly • Reconcile accounts with the Hasbro customers if necessary • Investigation of certain items on the ledger and liaison with the customer to resolve, e.g., credits taken twice • Provide feedback to the Collections Manager on the status of accounts and any issues • Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders Skills/Knowledge/Experience: • Relevant experience in a Credit Collections environment • Ability to communicate well both verbally and in writing in English and German • Excellent customer focus and experience of dealing with large corporate customers • PC skills – SAP (ideally SAP SD, the sales and distribution model of customer accounting), Excel, and Word • Ability to persuade and influence accordingly, and handle difficult customers/situations, and know when to escalate to the Collections Manager • Ability to handle multiple tasks, prioritize, plan, and organize without direct supervision • Pays close attention to detail and respects business processes • Solves problems by working with other teams or on their own The base salary range for this position is €38,600 to €58,000. The hiring range will vary based on factors such as experience and skills. #LI-Hybrid Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.", "summaryDescription" : "Associate Analyst - Collections (German speaker) at Hasbro. Skills: Credit Collections, German language, Customer focus. Ensure invoices and chargebacks are paid promptly. Contact customers before due date", "postedDate" : "2026-06-14T21:48:50.446", "createdAt" : "2026-06-14T21:48:50.446", "lastUpdated" : "2026-06-16T04:45:37.574", "ingestTimestamp" : "2026-06-14T21:48:50.446", "mongoId" : "6a2ca3ba74d8ee00a09ad5f3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Account reconciliation", "Payment application", "Credit Collections", "German language", "Customer focus", "Customer service", "Influencing skills", "SAP SD" ], "skillCount" : 8, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176b974d8ee00a0c1ab0b", "title" : "Collections Manager, FinOps", "company" : "ADCI", "industry" : "Finance Accounting, Finance/Planning, finance", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Manager level Collections Manager, FinOps in Pune, India within the Technology industry, adjusted for company size and seniority." }, "location" : "Pune, Maharashtra, IND", "locations" : [ "Pune, Maharashtra, IND" ], "timestamp" : "2026-06-15T11:13:23.857", "fingerprint" : "09ac3b6ff7a5731ca7697962138d768b1adf5629abcf8cfd28e3bba8ad7276d7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439656/apply", "externalId" : "21d9dea9-925f-4ea2-a0f6-e99234b2d6d2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Degree", "experienceMinYears" : 10, "experienceLevel" : "Manager", "technicalSkills" : "Microsoft Excel, Microsoft Word", "professionalSkills" : [ "Process improvements", "Operational efficiency", "Financial reporting", "Data mining" ], "hardSkillsList" : [ "Collections", "Accounts Receivables", "People management", "Performance metrics", "Quality control", "Internal controls" ], "softSkillsList" : [ "Customer centric", "People centric", "Result-oriented", "Multitasker", "Negotiation", "Interpersonal", "Managerial skills", "Decision making", "Calculated risks" ], "hardSkills" : [ { "name" : "Collections", "level" : "intermediate" }, { "name" : "Accounts Receivables", "level" : "intermediate" }, { "name" : "People management", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Internal controls", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer centric" }, { "name" : "People centric" }, { "name" : "Result-oriented" }, { "name" : "Multitasker" }, { "name" : "Negotiation" }, { "name" : "Interpersonal" }, { "name" : "Managerial skills" }, { "name" : "Decision making" }, { "name" : "Calculated risks" } ], "majorSkills" : "Collections management, Order to Cash, Process improvement, Team leadership", "majorSkillsList" : [ "Collections management", "Order to Cash", "Process improvement", "Team leadership" ], "coreResponsibilities" : "Oversee collection efforts, Increase on-time payments, Increase successful collections, Improve collection projects, Identify issues, Propose enhancements, Improve collection protocol, Improve collection process, Communicate internally, Communicate externally, Resolve escalated discrepancies, Build scalable processes, Collaborate with Global Finance Operations, Collaborate with business partners, Analyze processes, Recommend improvements, Manage quality indicators, Manage internal controls, Manage annual performance targets, Create performance metrics, Monitor performance metrics, Resolve complex outstanding issues, Oversee hiring, Oversee training, Support team development, Maximize productivity, Supervise team, Train team, Analyze performance data, Provide feedback", "teamCollaboration" : "Work with team; Work with managers; Work cross-functionally; Build consensus; Work with stakeholders; Work with internal groups; Work with Global Finance Operations; Work with business partners", "projectManagementSkills" : [ "Process improvements", "Operational efficiency" ], "domainKnowledge" : "Order to Cash Process; Accounts Receivables; Global Finance Operations", "domainList" : [ "order-to-cash-process", "accounts-receivables", "global-finance-operations" ], "domainSpecificKnowledge" : [ "Order to Cash Process", "Accounts Receivables", "Global Finance Operations" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Word" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Identify issues; Propose solutions; Resolve discrepancies; Handle problems; Handle crisis; Identify data issues; Create escalation plan", "outcomesObjectives" : "Increase successful collections; Increase on-time payments", "qualificationsBasic" : "Degree in Finance/Accounting/Business Studies, 10+ years Accounts Receivables experience, 5+ years people management experience, 5+ years collections experience, Proficient in Microsoft Excel, Proficient in Microsoft Word", "qualificationsPreferred" : "Post-graduation Accounting/Finance, Master’s Degree Accounting/Finance, 4+ years Accounts Receivable experience, 4+ years Account Payable experience, 4+ years applying financial KPIs, 4+ years building financial reports, 4+ years creating process improvements, 3+ years managing team of 3+, 4+ years continuous improvement projects, 4+ years identifying data issues, 4+ years mentoring junior finance members, Experience with large-scale data mining tools, Experience with reporting tools, Experience with financial systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "GAR (Global Accts Rec) is looking for a proactive, customer and people centric Finance Leader to support the Collections process. The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments. This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals. Summary of Responsibilities Be an expert in the collection processes Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process. Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes Manage direct reports and internal/ external stakeholders Assist in resolving escalated discrepancies to ensure timely and accurate resolution. Working with the functional leaders and other internal groups to build scalable processes Collaborating with the Global Finance Operations team and internal business partners. Lead and Participate in operational excellence activities Analyze processes, recommend improvements and manage related quality/internal controls indicator. Management Responsibilities Managing annual performance targets, creating and monitoring appropriate performance metrics Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders Oversee the hiring & training of new team members and support their development Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Basic Qualifications & Skills Degree in Finance/Accounting/Business Studies or other related areas In depth knowledge of Order to Cash Process 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Managerial skills to handle problems and crisis in a confident and decisive manner. Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches Excellent negotiation, interpersonal, verbal and written communication skills Ability to work under pressure and with strict deadlines Proficient in Microsoft Excel and Word Proven instances in identifying and driving process improvements and operational efficiency projects Preferred Qualifications Post-graduation or a Master’s Degree Accounting/Finance or a related field Basic Qualifications: - 4+ years of Accounts Receivable or Account Payable experience - 4+ years of applying key financial performance indicators (KPIs) to analyses experience - 4+ years of building financial and operational reports/data sets that inform business decision-making experience - 4+ years of creating process improvements with automation and analysis experience - 3+ years of directly managing and leading a team of 3+ members experience - Degree in Finance/Accounting/Business Studies or other related areas - • In depth knowledge of Order to Cash Process - • 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience - • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues - • Managerial skills to handle problems and crisis in a confident and decisive manner. - • Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches - • Excellent negotiation, interpersonal, verbal and written communication skills - • Ability to work under pressure and with strict deadlines - • Proficient in Microsoft Excel and Word - • Proven instances in identifying and driving process improvements and operational efficiency projects Preferred Qualifications: - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 4+ years of mentoring junior finance and/or business team members experience - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - • Post-graduation or a Master’s Degree Accounting/Finance or a related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Collections Manager, FinOps at ADCI. Skills: Collections management, Order to Cash, Process improvement, Team leadership. Oversee collection efforts. Increase on-time payments", "postedDate" : "2026-06-13T19:59:21.220", "createdAt" : "2026-06-13T19:59:21.220", "lastUpdated" : "2026-06-15T11:13:23.857", "ingestTimestamp" : "2026-06-13T19:59:21.220", "mongoId" : "6a2176b974d8ee00a0c1ab0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439656/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Collections", "Accounts Receivables", "People management", "Performance metrics", "Quality control", "Internal controls", "Customer centric", "People centric", "Result-oriented", "Multitasker", "Negotiation", "Interpersonal", "Managerial skills", "Decision making", "Calculated risks", "Collections management", "Order to Cash", "Process improvement", "Team leadership", "Process improvements", "Operational efficiency", "Financial reporting", "Data mining", "Order to Cash Process", "Global Finance Operations", "Microsoft Excel", "Microsoft Word" ], "skillCount" : 27, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68e3deea70f0b99d589c7427", "title" : "Sr. Process Engineer AMZL, WW Process Engineering", "company" : "Amazon Business EU Sarl", "industry" : "Operations, IT, Support Engineering, Fulfillment Center, fulfillment ops", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Process Engineer in London, UK, adjusted for Amazon's size and industry, using 2024-2025 data." }, "location" : "Luxembourg, LUX", "locations" : [ "Luxembourg, LUX" ], "timestamp" : "2026-06-16T05:14:10.693", "fingerprint" : "57506115c0b679a7d11c63f606f22af73479eacb2a7c8c44f146dc1b95b862ee", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099723/apply", "externalId" : "654e3343-0241-4cc1-b125-180a06fab430", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" }, { "city" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "40.4167820,-3.7035070" }, { "city" : "Milan", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4641943,9.1896346" }, { "city" : "Paris", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "48.8534951,2.3483915" }, { "city" : "Luxembourg", "country" : "Luxembourg", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "49.6112768,6.1297990" }, { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" }, { "city" : "Munich", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "48.1371079,11.5753822" } ], "locationText" : "London, United Kingdom; Madrid, Spain; Milan, Italy; Paris, France; Luxembourg, Luxembourg; Barcelona, Spain; Munich, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AutoCAD, MS Visio", "professionalSkills" : [ "Process development", "Product development", "Project management", "Business case development", "Document writing" ], "hardSkillsList" : [ "Material flow analysis", "Layout design", "Process optimization", "Capacity planning", "Productivity improvement", "Safety standards", "Quality control", "Cost management", "Ergonomics" ], "hardSkills" : [ { "name" : "Material flow analysis", "level" : "intermediate" }, { "name" : "Layout design", "level" : "intermediate" }, { "name" : "Process optimization", "level" : "intermediate" }, { "name" : "Capacity planning", "level" : "intermediate" }, { "name" : "Productivity improvement", "level" : "intermediate" }, { "name" : "Safety standards", "level" : "intermediate" }, { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Cost management", "level" : "intermediate" }, { "name" : "Ergonomics", "level" : "intermediate" } ], "majorSkills" : "Process engineering, Logistics, Infrastructure design, Material flow", "majorSkillsList" : [ "Process engineering", "Logistics", "Infrastructure design", "Material flow" ], "coreResponsibilities" : "Lead design and development of new processes, Lead development of new equipment, Lead development of process-flows, Lead development of Infrastructure, Optimize existing processes, Optimize existing equipment, Program manage expansion of new processes, Program manage expansion of new equipment, Own and drive programs, Author reports, Chair business case reviews, Track metrics to identify improvements, Communicate expansion status, Communicate project outputs, Communicate business reviews, Create strategy for long term roadmap", "teamCollaboration" : "Partnering with leaders; Partnering with operational support; Partnering with worldwide counterparts; Engage with all levels; Work with partners from Operations; Work with Process Improvement; Work with Health and Safety; Work with Ergonomics; Work with Finance; Work with Procurement; Work with external vendors; Cross functional teams", "projectManagementSkills" : [ "Project management", "Program management" ], "domainKnowledge" : "Last Mile delivery network; Physical infrastructure; Material flow; Delivery Station operations; On-The-Road operations; Logistics processes; Process standards; Logistics equipment", "domainList" : [ "last-mile-delivery-network", "physical-infrastructure", "material-flow", "delivery-station-operations", "on-the-road-operations", "logistics-processes", "process-standards", "logistics-equipment" ], "domainSpecificKnowledge" : [ "Last Mile delivery network", "Physical infrastructure", "Material flow", "Delivery Station operations", "On-The-Road operations", "Logistics processes", "Process standards", "Logistics equipment" ], "toolProficiency" : [ "AutoCAD", "MS Visio" ], "communicationSkills" : "Business case reviews; Project status reporting; Business reviews", "documentationSkills" : "Document writing", "innovationCreativity" : "Innovating processes; Innovating equipment", "problemSolvingSkills" : "Analytical skills", "specialRequirements" : "30% travel required", "outcomesObjectives" : "Improve safety; Improve customer experience; Improve capacity; Improve quality; Improve cost goals; Improve productivity; Improve Ergonomics", "qualificationsBasic" : "Bachelor's degree in Engineering, Experience in process & product development, Experience building and innovating processes/equipment, Proven Project Management experience, Putting together Business cases, Good Document writing capability", "qualificationsPreferred" : "MBA, MSc or MEng, Knowledge of other EU languages, Advanced data analysis skills, Knowledge & ability to use design tools, Ability to work under pressure, Ability to build working relationships", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be based in any of the below AMZL corporate offices: London, Madrid, Milan, Paris, Luxembourg, Barcelona, Munich with circa. 30% travel required. Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. The European Amazon Logistics team is seeking an experienced, innovative, hands on and customer obsessed Sr Process Engineer to drive standardization and innovation in physical infrastructure, layout and material flow across our Last Mile delivery network. As a member of the WW Amazon Logistics Process Engineering team you will be responsible for producing and refining process standards, developing new products and processes, building on current best practices for physical infrastructure and designing Amazon Logistics equipment that is used across the EU network and beyond. Infrastructure you develop will always be produced to meet safety, customer experience, capacity, quality and cost goals. You will act as a key point of contact for your area of responsibility within the EU Amazon Logistics processes, frequently partnering with leaders in the field, as well as other operational support functions and your worldwide counterparts. The core process infrastructure ownership element of this role spans Delivery Station under-the-roof and On-the-Road operations. This position requires deep customer focus, strong autonomy and exceptional project management skills. It will involve regular communication with executors and project sponsors at both the European and worldwide level, and requires you to be detail-oriented and comfortable partnering across functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong intuition. Key job responsibilities - Lead the design and development of new processes, equipment, process-flows, Infrastructure across all processpaths with AMZL - Optimize existing processes/equipment and program manage the expansion of new processes/equipment from concept to deployment - Own and drive programs that improve capacity, productivity, safety and Ergonomics within Delivery Stations - Author and chair reports/ business case reviews to document project status and changes with senior leadership - Tracks metrics to identify areas of improvement across all processpaths - Communicate expansion status/project outputs and business reviews to senior leaders periodically - Creates strategy for long term roadmap A day in the life Your day could include engagement with all levels of the organization and multiple stakeholder groups to drive short, mid and long term decisions that have impact on a large scale across the AMZL network. You would also be working with partners from Operations, Process Improvement, Health and Safety, Ergonomics, Finance, Procurement and external vendors to design and deploy new equipment and processes for the multiple process paths in AMZL Delivery Stations. You will put in place mechanisms to track project success, measure KPIs and build reports to provide visibility to senior leaders across the organization. Finally, you will have fun doing everything listed above. About the team What do we do? Our team partners closely with AMZL Operations and support functions to identify, design and develop best-in-class process infrastructure and process layouts, and deliver them as EU AMZL network standards. We support prioritization of EU and WW continuous improvement initiatives in addition to cross-regional benchmarking. Mentorship & Career Growth: We have a broad mix of experience levels and Amazon tenures, and we celebrate knowledge sharing and mentorship. We also care about your career growth, so we assign projects based on what will help each team member develop into a better-rounded engineer and grow in their career. Inclusive Team Culture: Our team is intentional about building a climate where respect, equity and positive recognition of differences are cultivated as we think it is the best environment to foster innovation. Work/Life Harmony We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Basic Qualifications: - Bachelor's degree in Engineering or a related field - Experience in a similar process & product development role, ideally in fast-paced industrial, logistics or production/manufacturing environment - Experience in building and innovating processes and/or processing equipment in a relevant field - Proven Project Management experience - Putting together Business cases - Good Document writing capability Preferred Qualifications: - MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent) - Knowledge of other EU languages (German, French, Italian or Spanish advantageous) - Advanced data analysis skills, Knowledge & ability to use standard design and development tools e.g. AutoCAD, MS Visio - Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization - High level of written, verbal and interpersonal skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Process Engineer AMZL, WW Process Engineering at Amazon Business EU Sarl. Skills: Process engineering, Logistics, Infrastructure design, Material flow. Lead design and development of new processes. Lead development of new equipment", "postedDate" : "2026-06-14T19:50:41.387", "createdAt" : "2026-06-14T19:50:41.387", "lastUpdated" : "2026-06-16T05:14:10.693", "ingestTimestamp" : "2026-06-14T19:50:41.387", "mongoId" : "68e3deea70f0b99d589c7427", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099723/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Material flow analysis", "Layout design", "Process optimization", "Capacity planning", "Productivity improvement", "Safety standards", "Quality control", "Cost management", "Ergonomics", "Process engineering", "Logistics", "Infrastructure design", "Material flow", "Process development", "Product development", "Project management", "Business case development", "Document writing", "Program management", "Last Mile delivery network", "Physical infrastructure", "Delivery Station operations", "On-The-Road operations", "Logistics processes", "Process standards", "Logistics equipment", "AutoCAD", "MS Visio" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.98 }, { "id" : "6a0a4b541663d49372c3bfdc", "title" : "Sr. Associate, Process Manager - Customer Resiliency, Collections (Hybrid)", "company" : "Capital One", "salary" : { "min" : 80800.0, "max" : 92200.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Richmond, VA", "locations" : [ "Richmond, VA", "United States of America" ], "certifications" : [ "Lean", "Agile", "Six Sigma", "Business Process Management", "Project Management" ], "timestamp" : "2026-05-18T06:11:27.825", "fingerprint" : "56102252c2793c49d50b5b2ee00fb87d97af9298e7e9589bd1151187d694c340", "source" : "workday", "language" : "en", "applyUrl" : "https://capitalone.wd12.myworkdayjobs.com/Capital_One/job/Richmond-VA/Sr-Associate--Process-Manager---Customer-Resiliency--Collections--Hybrid-_R242372-1", "externalId" : "R242372", "locationPoint" : "18.25478,-76.88799", "structuredLocations" : [ { "city" : "Richmond", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Richmond, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Diploma, GED or equivalent certification", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Microsoft Office, G Suite", "professionalSkills" : [ "process management", "cross-functional coordination", "vendor/stakeholder management", "operational metrics", "resource planning", "continuous improvement", "risk mitigation", "issue resolution" ], "hardSkillsList" : [ "process management", "cross-functional coordination", "vendor/stakeholder management", "operational metrics", "resource planning", "continuous improvement", "risk mitigation", "issue resolution", "Microsoft Office", "G Suite" ], "softSkillsList" : [ "excellent communication skills", "attention to detail", "ability to adapt to change quickly", "dedicated", "disciplined", "team environment" ], "hardSkills" : [ { "name" : "process management", "level" : "intermediate" }, { "name" : "cross-functional coordination", "level" : "intermediate" }, { "name" : "vendor/stakeholder management", "level" : "intermediate" }, { "name" : "operational metrics", "level" : "intermediate" }, { "name" : "resource planning", "level" : "intermediate" }, { "name" : "continuous improvement", "level" : "intermediate" }, { "name" : "risk mitigation", "level" : "intermediate" }, { "name" : "issue resolution", "level" : "intermediate" }, { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "G Suite", "level" : "intermediate" } ], "softSkills" : [ { "name" : "excellent communication skills" }, { "name" : "attention to detail" }, { "name" : "ability to adapt to change quickly" }, { "name" : "dedicated" }, { "name" : "disciplined" }, { "name" : "team environment" } ], "majorSkills" : "process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement", "majorSkillsList" : [ "process management", "cross-functional coordination", "vendor/stakeholder management", "operational metrics", "resource planning", "continuous improvement" ], "coreResponsibilities" : "Lead triage of control infractions, Identify and implement process improvements to drive issue resolution and risk mitigation activities, Track and resolve process breakdowns, Understand customers’ needs within the process and drive process improvements, Develop and maintain formal process documentation, including desktop procedures and process flow diagrams, Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions", "teamCollaboration" : "Collaborate with teammates on larger initiatives; frequent collaboration with multiple teams in Customer Resiliency, as other LOBs; Establish and maintain relationships with up and downstream teams; partner across multiple teams", "projectManagementSkills" : [ "Lean", "Agile", "Six Sigma", "Business Process Management", "Project Management" ], "domainKnowledge" : "Customer Resiliency; Collections", "domainList" : [ "customer-resiliency", "collections" ], "domainSpecificKnowledge" : [ "Customer Resiliency", "Collections" ], "toolProficiency" : [ "Microsoft Office", "G Suite" ], "communicationSkills" : "excellent communication skills", "documentationSkills" : "Develop and maintain formal process documentation, including desktop procedures and process flow diagrams", "innovationCreativity" : "implement process improvements; drive process improvements", "problemSolvingSkills" : "issue resolution; risk mitigation; process breakdowns", "specialRequirements" : "At this time, Capital One will not sponsor a new applicant for employment authorization for this position.", "outcomesObjectives" : "deliver excellence to your customer each and every time; delivering processes that impact the company’s bottom line; mitigate risk, while providing the best customer experience possible; drive issue resolution and risk mitigation activities; achieve desired outcomes or improvements", "qualificationsBasic" : "High School Diploma, GED or equivalent certification, At least 1 year of Process Management experience, At least 1 year of experience with Microsoft Office or G Suite", "qualificationsPreferred" : "Bachelor’s Degree or military experience, 2+ years of experience in Process Management, Lean, Agile, Six Sigma, Business Process Management or Project Management certification", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Sr. Associate, Process Manager - Customer Resiliency, Collections (Hybrid) As a Process Manager (Senior Associate) on the Collections Process Management team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. As a Senior Associate Process Manager, you’ll play a key role in delivering processes that impact the company’s bottom line. In this position, you will contribute immediately by leveraging your process management skills that are strengthened through team and enterprise best practices. We’re seeking a dedicated, disciplined, process professional who excels in a team environment. You’ll succeed if you have excellent communication skills, attention to detail, and the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams in Customer Resiliency, as well other LOBs, to ensure we mitigate risk, while providing the best customer experience possible. **General Responsibilities:** * Lead triage of control infractions * Collaborate with teammates on larger initiatives * Use data and reporting to provide process health updates and trends to leaders * Identify and implement process improvements to drive issue resolution and risk mitigation activities * Track and resolve process breakdowns * Understand customers’ needs within the process and drive process improvements * Develop and maintain formal process documentation, including desktop procedures and process flow diagrams * Establish and maintain strong relationships with up and downstream teams * Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions ****Basic Qualifications:**** * High School Diploma, GED or equivalent certification * At least 1 year of Process Management experience * At least 1 year of experience with Microsoft Office or G Suite ****Preferred Qualifications:**** * Bachelor’s Degree or military experience * 2+ years of experience in Process Management * Lean, Agile, Six Sigma, Business Process Management or Project Management certification **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $80,800 - $92,200 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the [Capital One Careers website](https://www.capitalonecareers.com/benefits). Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [RecruitingAccommodation@capitalone.com](mailto:RecruitingAccommodation@capitalone.com). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [_Careers @capitalone.com_](mailto:Careers@capitalone.com) Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).", "summaryDescription" : "Sr. Associate, Process Manager - Customer Resiliency, Collections (Hybrid) at Capital One. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Lead triage of control infractions. Identify and implement process improvements to drive issue resolution and risk mitigation activities", "postedDate" : "2026-05-13T02:55:46.140", "createdAt" : "2026-05-18T02:55:46.105", "lastUpdated" : "2026-05-18T06:11:27.825", "ingestTimestamp" : "2026-05-18T02:55:46.105", "mongoId" : "6a0a4b541663d49372c3bfdc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://capitalone.wd12.myworkdayjobs.com/Capital_One/job/Richmond-VA/Sr-Associate--Process-Manager---Customer-Resiliency--Collections--Hybrid-_R242372-1", "salaryAnnualMin" : 80800, "salaryAnnualMax" : 92200, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "process management", "cross-functional coordination", "vendor/stakeholder management", "operational metrics", "resource planning", "continuous improvement", "risk mitigation", "issue resolution", "Microsoft Office", "G Suite", "excellent communication skills", "attention to detail", "ability to adapt to change quickly", "dedicated", "disciplined", "team environment", "Lean", "Agile", "Six Sigma", "Business Process Management", "Project Management", "Customer Resiliency", "Collections" ], "skillCount" : 23, "jobCategory" : "customer-service", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "daysOld" : 5, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a0ed91b58b93c861ef0f44b", "title" : "Collections Operations Manager", "company" : "Nimble Credit Solutions", "industry" : "FinTech", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager in Collections Operations at a FinTech company in Cape Town, South Africa, adjusted for seniority and company size." }, "location" : "Cape Town, ZA", "locations" : [ "Cape Town", "ZA" ], "timestamp" : "2026-06-15T08:54:20.383", "fingerprint" : "d29725be0dc451cc4de1e4a1be785e97b885e77b7455477f6a6fa5c8ce51a925", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nimble-group.breezy.hr/p/7a71af51e7e5-collections-operations-manager", "externalId" : "7a71af51e7e5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "workSiteFlexibility" : "Onsite", "rawDescription" : "Location: Woodstock, Cape Town Reporting To: Operations Executive At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things don", "summaryDescription" : "Collections Operations Manager at Nimble Credit Solutions", "createdAt" : "2026-06-13T23:51:53.267", "lastUpdated" : "2026-06-15T08:54:20.383", "ingestTimestamp" : "2026-06-13T23:51:53.267", "mongoId" : "6a0ed91b58b93c861ef0f44b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306b59f292fd229cfd01da", "title" : "Process Journey Manager", "company" : "KPMG Nederland", "industry" : "Management Consulting", "salary" : { "min" : 3800.0, "max" : 6000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Amstelveen, NH, Netherlands", "locations" : [ "Amstelveen", "NH", "Netherlands" ], "timestamp" : "2026-06-16T09:07:37.679", "fingerprint" : "978d43fbc3acde897ea1b9c9afa765ff5052095e905af621fb1a24da2301ee73", "source" : "smartrecruiters", "language" : "nl", "applyUrl" : "https://jobs.smartrecruiters.com/KPMGNederland/744000132235338-process-journey-manager", "externalId" : "744000132235338", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amstelveen", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2862177,4.8526493" } ], "locationText" : "Amstelveen, North Holland, Netherlands", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Procesarchitectuur", "Taxonomieën", "Procesmodellering", "Procesbeheersing", "Risk management", "Compliance management" ], "hardSkillsList" : [ "Procesanalyse", "Procesoptimalisatie", "Procesvastlegging", "Stakeholder management", "Workshop facilitatie", "Data-analyse", "Proces mining" ], "hardSkills" : [ { "name" : "Procesanalyse", "level" : "intermediate" }, { "name" : "Procesoptimalisatie", "level" : "intermediate" }, { "name" : "Procesvastlegging", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Workshop facilitatie", "level" : "intermediate" }, { "name" : "Data-analyse", "level" : "intermediate" }, { "name" : "Proces mining", "level" : "intermediate" } ], "majorSkills" : "Procesmanagement, Procesverbetering, Stakeholder management, Procesmodellering", "majorSkillsList" : [ "Procesmanagement", "Procesverbetering", "Stakeholder management", "Procesmodellering" ], "coreResponsibilities" : "Analyseren hoe processen en klantreizen werken, Identificeren van knelpunten, Vertalen knelpunten naar verbeteringen, Samenwerken aan oplossingen, Implementeren van verbeteringen, Vastleggen van processen in tooling, Bewaken van standaarden en compliance-eisen, Inrichten van processen (slimmer, eenvoudiger, klantgerichter), Initiëren van verbetertrajecten, Betrekken van stakeholders, Faciliteren van workshops, Zorgen voor voortgang en gedragen resultaten, Borgen van processen binnen kaders, standaarden en control, Zorgen dat processen logisch zijn opgebouwd, Zorgen dat processen goed gedocumenteerd zijn, Zorgen dat processen aansluiten op richtlijnen, Samenwerken met risk en compliance, Zorgen dat processen aantoonbaar beheerst zijn, Gebruiken van data en inzichten om knelpunten zichtbaar, Optimaliseren van processen doelgericht, Afwegen klantbeleving, efficiency, compliance, technische haalbaarheid, Vertalen complexe vraagstukken naar concrete oplossingen, Ontwikkelen en toepassen van standaarden voor procesmodellering, Ontwikkelen en toepassen van standaarden voor procesbeheersing, Realiseren en borgen van verbeteringen", "teamCollaboration" : "Samenwerken met collega's; Samenwerken met stakeholders uit verschillende disciplines; Samenwerken met business, IT, operations en risk", "projectManagementSkills" : [ "Change management", "Transformatie" ], "domainKnowledge" : "GDPR; Risk frameworks; Control frameworks; Procesarchitectuur; Taxonomieën", "domainList" : [ "gdpr", "risk-frameworks", "control-frameworks", "procesarchitectuur", "taxonomieen" ], "domainSpecificKnowledge" : [ "GDPR", "Risk frameworks", "Control frameworks", "Procesarchitectuur", "Taxonomieën" ], "toolProficiency" : [ "Mavim" ], "communicationSkills" : "Communicatieve vaardigheden", "documentationSkills" : "Procesdocumentatie", "continuousLearning" : "Uitgebreid aanbod van trainingen en opleidingen", "problemSolvingSkills" : "Probleemoplossend vermogen", "outcomesObjectives" : "Realiseren van concrete verbeteringen; Zorgen voor voortgang en gedragen resultaten; Toekomstbestendig maken van Central Services", "qualificationsBasic" : "Hbo- of WO-werk- en denkniveau, Minimaal vier jaar ervaring in procesmanagement, change of transformatie, Ervaring met analyseren en modelleren van processen, Ervaring met proces- of workflowtools, Gewend te werken in omgeving met meerdere stakeholders, Sterke communicatieve vaardigheden (Nederlands en Engels)", "qualificationsPreferred" : "Affiniteit met Agile, Lean en digitalisering, Affiniteit met (generatieve) AI", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "* Je analyseert hoe processen en klantreizen momenteel werken, identificeert knelpunten en vertaalt deze naar concrete verbeteringen * Je werkt samen met collega’s aan oplossingen en draagt actief bij aan de implementatie van verbeteringen * Je legt processen eenduidig en consistent vast in tooling zoals Mavim en bewaakt standaarden en compliance-eisen * Je werkt continu aan het slimmer, eenvoudiger en klantgerichter inrichten van processen * Je neemt initiatief in verbetertrajecten, betrekt stakeholders, faciliteert workshops en zorgt voor voortgang en gedragen resultaten We zoeken een Process Journey Manager die structuur aanbrengt in hoe processen worden ingericht, vastgelegd en beheerst, en die dit combineert met het realiseren van concrete verbeteringen. Je bent in staat om processen niet alleen te analyseren en te optimaliseren, maar ook te borgen binnen duidelijke kaders, standaarden en control frameworks. Je hebt een sterke affiniteit met procesarchitectuur en taxonomieën en begrijpt het belang van consistente en eenduidige vastlegging. Je zorgt ervoor dat processen logisch zijn opgebouwd, goed gedocumenteerd zijn en aansluiten op geldende richtlijnen, zoals op het gebied van GDPR en risk en control frameworks. Daarbij werk je nauw samen met risk en compliance om te zorgen dat processen aantoonbaar beheerst zijn. Tegelijkertijd ben je gericht op verbetering. Je gebruikt data en inzichten, bijvoorbeeld uit process mining, om knelpunten zichtbaar te maken en processen doelgericht te optimaliseren. Je weegt hierbij klantbeleving, efficiency, compliance en technische haalbaarheid zorgvuldig tegen elkaar af. Je weet complexe vraagstukken te vertalen naar concrete, uitvoerbare oplossingen en werkt hierin samen met collega’s en stakeholders uit verschillende disciplines. Je draagt actief bij aan het ontwikkelen en toepassen van standaarden voor procesmodellering en beheersing en helpt daarmee de organisatie verder te professionaliseren. Naast inhoudelijke expertise breng je een pragmatische en resultaatgerichte houding mee. Je neemt verantwoordelijkheid voor je bijdrage binnen het team en zorgt ervoor dat verbeteringen niet alleen worden bedacht, maar ook daadwerkelijk worden gerealiseerd en geborgd. Je bevindt je op het snijvlak van business, IT, operations en risk. Dat betekent dat je niet alleen processen begrijpt en structureert, maar ook actief bijdraagt aan verandering. Binnen het team combineer je procesmodellering en governance met het realiseren van concrete verbeterinitiatieven. Daarmee lever je een belangrijke bijdrage aan het toekomstbestendig maken van Central Services. ## Qualifications * Je hebt een Hbo- of WO-werk- en denkniveau en minimaal vier jaar ervaring in procesmanagement, change of transformatie * Je hebt ervaring met het analyseren en modelleren van processen en werkt met proces- of workflowtools * Je bent gewend te werken in een omgeving met meerdere stakeholders en weet hier effectief in te opereren * Je combineert structuur met continue verbeteren en gebruikt procesdocumentatie om processen slimmer en effectiever in te richten, met affiniteit voor Agile, Lean en digitalisering * Je werkt zelfstandig en zoekt actief samenwerking, neemt eigenaarschap en vertaalt met sterke communicatieve vaardigheden (in zowel Nederlands als Engels) complexe vraagstukken naar concrete oplossingen die worden gerealiseerd en geborgd * Je hebt affiniteit met (generatieve) AI en bent gemotiveerd om deze technologie actief toe te passen in je dagelijkse werk ## Additional Information * Brutomaandsalaris tussen € 3.800,- en € 6.000,- afhankelijk van je werkervaring, variabele prestatie beloning, een vaste onkostenvergoeding en een vaste thuiswerkvergoeding per gewerkte dag. * Een flexibel pensioen zonder verplichte eigen bijdrage. * 30 vakantiedagen (op fulltime basis) en de mogelijkheid om meer dagen te kopen of je vakantiedagen te verkopen. * Bij KPMG werken we hybride, dus een combinatie van zowel thuis als op kantoor. * Een volledig ingerichte thuiswerkplek. * Vergoeding van je reiskosten met een NS business kaart of reiskostenvergoeding. * Een laptop en iPhone. * Een uitgebreid aanbod van trainingen en opleidingen die bijdragen aan jouw professionele en persoonlijke ontwikkeling. * Diversiteitsnetwerken op het gebied van pride, gender, ability, cultural diversity en generations die regelmatig verschillende activiteiten organiseren om verschil te vieren! * Aandacht voor vitaliteit! Sporten op het kantoor in Amstelveen of korting op een sportschool bij jou in de buurt én toegang tot coaching, gezondheids- en vitaliteitprogramma’s. * ‘Together’ is één van onze kernwaarden. Je kunt dus rekenen op verschillende sociale activiteiten zoals teamuitjes, borrels en evenementen samen met je collega’s.", "summaryDescription" : "Process Journey Manager at KPMG Nederland. Skills: Procesmanagement, Procesverbetering, Stakeholder management, Procesmodellering. Analyseren hoe processen en klantreizen werken. Identificeren van knelpunten", "postedDate" : "2026-06-15T15:33:56.000", "createdAt" : "2026-06-16T00:07:16.944", "lastUpdated" : "2026-06-16T09:07:37.679", "ingestTimestamp" : "2026-06-16T00:07:16.944", "mongoId" : "6a306b59f292fd229cfd01da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Procesanalyse", "Procesoptimalisatie", "Procesvastlegging", "Stakeholder management", "Workshop facilitatie", "Data-analyse", "Proces mining", "Procesmanagement", "Procesverbetering", "Procesmodellering", "Procesarchitectuur", "Taxonomieën", "Procesbeheersing", "Risk management", "Compliance management", "Change management", "Transformatie", "GDPR", "Risk frameworks", "Control frameworks", "Mavim" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305762f292fd229cf390d6", "title" : "Collection Manager", "company" : "Toss", "industry" : "FinTech", "salary" : { "min" : 6.5E7, "max" : 9.5E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Collection Manager in Seoul, South Korea, adjusted for the banking industry and company size." }, "location" : "Seoul, Seoul, South Korea", "locations" : [ "Seoul", "Seoul", "South Korea" ], "timestamp" : "2026-06-16T08:37:21.889", "fingerprint" : "3c76bb1850513c0599ccd712c85379d626012e1ff6679bada4c43ad391c05e37", "source" : "greenhouse", "language" : "ko", "applyUrl" : "https://toss.im/career/job-detail?gh_jid=7773277003", "externalId" : "7773277003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "state" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5534363,126.9697994" } ], "locationText" : "Seoul, Seoul, South Korea", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Performance management", "Contract management", "Fee structure planning", "Operational planning", "Data analysis", "Strategy planning", "Action item execution", "Recovery strategy", "Operational improvement", "Data analysis", "Strategy development", "Action item execution", "Recovery operations", "Operational improvement", "Data analysis", "Experimentation", "Collection management", "Innovation" ], "hardSkillsList" : [ "Performance analysis", "Fee structure design", "Recovery strategy design", "Operational improvement", "Data analysis", "Strategy planning", "Action item execution", "Recovery operations management", "Recovery efficiency improvement", "Data analysis", "Experimentation" ], "hardSkills" : [ { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Fee structure design", "level" : "intermediate" }, { "name" : "Recovery strategy design", "level" : "intermediate" }, { "name" : "Operational improvement", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Strategy planning", "level" : "intermediate" }, { "name" : "Action item execution", "level" : "intermediate" }, { "name" : "Recovery operations management", "level" : "intermediate" }, { "name" : "Recovery efficiency improvement", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Experimentation", "level" : "intermediate" } ], "majorSkills" : "Collection strategy, Outsourcing management, Recovery operations, Data analysis", "majorSkillsList" : [ "Collection strategy", "Outsourcing management", "Recovery operations", "Data analysis" ], "coreResponsibilities" : "Manage performance of collection outsourcing partners, Manage contracts with collection outsourcing partners, Operate and manage collection outsourcing business, Plan fee structures for outsourcing partners, Design and execute operational plans to increase recovery, Analyze delinquency and recovery performance metrics, Plan recovery strategies based on analysis, Execute action items for recovery strategies, Manage short-term recovery operations, Continuously improve outsourcing partner recovery efficiency, Innovate collection management through data analysis and experiments", "domainKnowledge" : "Post-loan management; Collection outsourcing; Fee structures; Recovery metrics; Regulatory changes; Personal debtor protection act; Personal business loan 119", "domainList" : [ "post-loan-management", "collection-outsourcing", "fee-structures", "recovery-metrics", "regulatory-changes", "personal-debtor-protection-act", "personal-business-loan-119" ], "domainSpecificKnowledge" : [ "Post-loan management", "Collection outsourcing", "Fee structures", "Recovery metrics", "Regulatory changes", "Personal debtor protection act", "Personal business loan 119" ], "communicationSkills" : "Stakeholder coordination", "problemSolvingSkills" : "Data analysis; Strategy development", "outcomesObjectives" : "Increase recovery rates; Improve outsourcing partner recovery efficiency; Innovate collection management", "qualificationsBasic" : "3+ years of experience in post-loan management in the financial sector, Experience operating collection outsourcing partners, Experience planning or changing fee structures, Experience changing operational methods, Domain knowledge of post-loan management policies and systems, High understanding of post-loan management, Ability to handle data proficiently, Ability to connect performance analysis to strategy development, Ability to proactively coordinate communication with various stakeholders", "qualificationsPreferred" : "Experience in write-offs, legal actions, or subrogation, Experience reflecting regulatory changes in collection operations, Communication experience with industry groups or regulatory authorities, Experience resolving internal discussion points", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "합류하게 될 팀에 대해 알려드려요 토스뱅크 Collection Manager는 Collection Tribe 내 Collection Strategy Team에 속하게 돼요. Collection Strategy Team은 NPL Management Team과 함께 토스뱅크의 여신 사후관리 업무를 담당해요. 그 중 Collection Strategy Team은 연체가 부실로 넘어가지 않도록 방어하고, 추심·회수 전략을 수립하여 명확한 액션아이템을 도출하는 역할을 맡고 있어요. 이번에 합류하실 분은 특히 채권추심 업무위탁사(위임사) 운영을 중심으로, 회수율을 높이기 위한 다양한 시도를 함께하실 분을 기대하고 있어요. 합류하면 함께할 업무예요 채권추심 업무위탁사(위임사)의 성과 관리, 계약 관리 등 채권추심 업무위탁 관련 업무 전반을 운영·관리해요. 위임사 수수료 체계(스킴)를 기획하고, 회수 성과를 높이기 위한 운영 방안을 설계·실행해요. 연체율 및 회수 관련 성과 지표를 분석하고, 분석 결과를 바탕으로 회수 전략을 기획하여 액션 아이템을 실행해요. 연체가 장기화되지 않도록 단기 회수 운영을 관리하며, 위임사의 회수 효율을 지속적으로 개선해요. 데이터 분석과 다양한 실험을 통해 기존 금융사의 관습과는 다른 채권관리의 혁신을 만들어요. 이런 분과 함께하고 싶어요 금융권에서 여신 사후관리 업무를 3년 이상 경험해오신 분을 찾고 있어요. 특히 채권추심 업무위탁사(위임사) 운영 경험이 있고, 수수료 스킴을 직접 기획하거나 운영 방식에 변화를 만들어본 경험이 있으신 분이 필요해요. 여신 사후관리 정책 및 제도에 대한 도메인 지식과 전문성을 갖춘 분이 필요해요. 사후관리 업무 전반에 대한 이해도가 높고, 데이터를 능숙하게 다루어 성과 분석과 전략 도출까지 연결할 수 있으면 좋아요. 다양한 이해관계자와의 커뮤니케이션을 주도적으로 조율할 수 있는 역량이 있으면 좋아요. 매상각·법조치·대위변제 등 사후관리 전반의 운영 경험이 있다면 좋아요. 이력서는 이렇게 작성하시는 걸 추천해요 채권추심 업무위탁(위임사) 운영 관련해서 회수 성과를 향상시킨 경험을 구체적으로 작성해주세요. 특히 수수료 스킴을 기획하거나 운영 방식에 변화를 준 사례가 있다면 꼭 담아주세요. 개인채무자보호법, 개인사업자대출119 등 제도 변화에 맞춰 채권추심이나 채권추심 업무위탁 등 실질적인 여신관리 업무에 이를 반영한 구체적인 경험을 작성해주세요. 그 과정에서 업권 단체 또는 감독 당국 등과 소통한 경험이나 내부 논의 과정에서 있었던 쟁점, 그리고 이를 어떻게 해결했는지가 드러나면 더욱 좋아요. 토스뱅크팀은 서류 내용의 구체성을 중요하게 생각해요. 기존 업무를 단순한 시계열로 나열하기보다는, JD를 기준으로 사례와 성과에 기반한 경험을 상세히 기재해주세요. 토스뱅크로의 합류 여정 서류접수 > 직무 인터뷰 > 문화적합성 인터뷰 > 레퍼런스 체크 > 처우협의 > 최종합격 및 입사 꼭 확인해주세요 이력서 및 제출 서류에 허위 사실이 발견되거나 근무 이력 중 징계사항이 확인될 경우, 채용이 취소될 수 있어요. 장애인 및 국가보훈대상자는 지원 시 관련법에 따라 우대하고 있어요. 토스뱅크 내부규정상 결격사유 해당자 또는 금융기관 인력 채용 상 결격사유 해당자는 채용이 취소될 수 있어요. 함께 할 동료를 위한 한마디 \"새로운 은행의 기반을 튼튼히 닦는 일에 임팩트있게 기여할 수 있어요.\" 토스뱅크는 중저신용 고객을 포용하여 새로운 은행을 만들고 있어요. 앞으로 토스뱅크의 대출이 더욱 다양해지고 늘어나더라도, 단단하게 운영할 수 있도록 하는 것이 저희의 가장 큰 목표예요. 이 목표 달성을 위해서 안정적인 연체율/회수율 관리에 자신 있는 동료를 기다리고 있으니 많은 지원과 관심 부탁드려요!", "summaryDescription" : "Collection Manager at Toss. Skills: Collection strategy, Outsourcing management, Recovery operations, Data analysis. Manage performance of collection outsourcing partners. Manage contracts with collection outsourcing partners", "postedDate" : "2026-06-15T23:29:25.135", "createdAt" : "2026-06-15T23:29:25.135", "lastUpdated" : "2026-06-16T08:37:21.889", "ingestTimestamp" : "2026-06-15T23:29:25.135", "mongoId" : "6a305762f292fd229cf390d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Performance analysis", "Fee structure design", "Recovery strategy design", "Operational improvement", "Data analysis", "Strategy planning", "Action item execution", "Recovery operations management", "Recovery efficiency improvement", "Experimentation", "Collection strategy", "Outsourcing management", "Recovery operations", "Performance management", "Contract management", "Fee structure planning", "Operational planning", "Recovery strategy", "Strategy development", "Collection management", "Innovation", "Post-loan management", "Collection outsourcing", "Fee structures", "Recovery metrics", "Regulatory changes", "Personal debtor protection act", "Personal business loan 119" ], "skillCount" : 28, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9ead74d8ee00a099e64d", "title" : "Collections Manager", "company" : "Radius Limited", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Financial Services in Crewe, United Kingdom, adjusted for seniority and company size." }, "location" : "Crewe, England, United Kingdom", "locations" : [ "Crewe", "England", "United Kingdom" ], "timestamp" : "2026-06-16T02:20:19.850", "fingerprint" : "f3bda599911adb189c5579ffe7dcc16324472807bd28ed1a54688f0f0c69c4a5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/RadiusLimited/744000131942864-collections-manager", "externalId" : "744000131942864", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Crewe", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.0996153,-2.4414627" } ], "locationText" : "Crewe, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Collections management", "Cash flow optimization", "Process improvement", "Data analysis", "Reporting" ], "hardSkillsList" : [ "Collections strategy development", "Collections reporting", "Data-driven decision-making" ], "softSkillsList" : [ "Leadership", "Problem-solving", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Collections strategy development", "level" : "intermediate" }, { "name" : "Collections reporting", "level" : "intermediate" }, { "name" : "Data-driven decision-making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem-solving" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Collections management, Strategy development, Team leadership", "majorSkillsList" : [ "Collections management", "Strategy development", "Team leadership" ], "coreResponsibilities" : "Develop collections strategy, Implement collections strategy, Oversee collections process, Manage collections team, Monitor collections performance, Generate reports, Provide insights, Provide recommendations, Ensure regulatory adherence, Stay informed of trends, Support process improvements, Support professional growth, Collaborate with stakeholders, Identify automation areas, Identify process improvement areas, Build external relationships, Maintain external relationships, Review collection policies, Update collection policies, Design collections reports, Implement collections reports, Maintain collections reports, Design collections dashboards, Implement collections dashboards, Maintain collections dashboards", "teamCollaboration" : "Collaborate with stakeholders; Align collections strategies", "domainKnowledge" : "Collections principles; Regulatory requirements; Industry standards", "domainList" : [ "collections-principles", "regulatory-requirements", "industry-standards" ], "domainSpecificKnowledge" : [ "Collections principles", "Regulatory requirements", "Industry standards" ], "toolProficiency" : [ "PowerPoint" ], "communicationSkills" : "Presenting to management", "problemSolvingSkills" : "Analytical skills; Problem-solving skills; Data-driven decision-making", "qualificationsBasic" : "3+ years collections management, Leadership role experience, Collections principles understanding, Regulatory requirements understanding, Collections best practices understanding, Data management experience, Reporting systems experience, Collections reporting experience, PowerPoint proficiency, Presenting to senior management experience", "qualificationsPreferred" : "Experience with collection agencies, Experience with legal recovery services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This role is initially being offered as a 12 months FTC. The Collections Manager will report to the Head of Collections and play a pivotal role within our Credit & Collections function. This position is responsible for overseeing collections activities, ensuring timely recovery of outstanding debts and maintaining a positive cash flow. The ideal candidate will be a proactive, results-driven professional with extensive experience in collections management and a passion for developing and refining collections strategies. We would love to welcome you to our Crewe office, working hours of Monday-Friday, 8:30 am – 5:00 pm. Your responsibilities day to day will be: * Develop and implement the collections strategy in line with the company's financial objectives and risk appetite. * Oversee the end-to-end collections process, including managing the collections team to ensure efficient and timely resolution of outstanding accounts. * Monitor collections performance and generate reports, providing insights and recommendations to senior management on optimizing cash flow. * Ensure adherence to regulatory requirements and industry standards within the collections function. * Stay informed of industry trends, emerging risks, and best practices in collections management. * Support the Head of Collections in driving process improvements and professional growth within the collections team. * Collaborate with key stakeholders across departments to align collections strategies with company objectives. * Identify areas for automation and process improvement to enhance collections efficiency. * Build and maintain relationships with external partners, such as collection agencies, legal firms, and other relevant entities. * Regularly review and update collection policies and procedures to align with evolving company and regulatory requirements. * Design, implement, and maintain collections reports and dashboards to provide real-time visibility into collections performance for management and stakeholders. ## Qualifications * Minimum of 3 years of experience in collections management, with a proven record of success in a leadership role. * Strong understanding of collections principles, regulatory requirements, and best practices in collections. * Excellent analytical and problem-solving skills with an aptitude for data-driven decision-making. * Expertise in data management and reporting systems, with experience in collections reporting. * Outstanding communication and interpersonal skills, with the ability to collaborate effectively at all levels. * Proven leadership and team management abilities, with a focus on developing and mentoring talent. * Proficiency in PowerPoint and presenting to senior management. * Experience working with collection agencies or legal recovery services is desirable. ## Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing. #LI-JW1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: * Global Female Health Policy & Female Health Champions * Pregnancy Loss and Fertility Treatment Policies * Endometriosis Friendly Employer (UK) * Women-focused gym & female health events * Mental Health First Aiders * Disability Confident Committed Employer (Level 1) * Race at Work Charter signatory * Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 * Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. * Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.", "summaryDescription" : "Collections Manager at Radius Limited. Skills: Collections management, Strategy development, Team leadership. Develop collections strategy. Implement collections strategy", "postedDate" : "2026-06-12T16:36:35.000", "createdAt" : "2026-06-14T19:34:43.616", "lastUpdated" : "2026-06-16T02:20:19.850", "ingestTimestamp" : "2026-06-14T19:34:43.616", "mongoId" : "6a2c9ead74d8ee00a099e64d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Collections strategy development", "Collections reporting", "Data-driven decision-making", "Leadership", "Problem-solving", "Interpersonal skills", "Collections management", "Strategy development", "Team leadership", "Cash flow optimization", "Process improvement", "Data analysis", "Reporting", "Collections principles", "Regulatory requirements", "Industry standards", "PowerPoint" ], "skillCount" : 17, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cab2e74d8ee00a09cb8c4", "title" : "Collections Manager", "company" : "Radius Limited", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Financial Services in Crewe, United Kingdom, adjusted for seniority and company size." }, "location" : "Crewe, England, United Kingdom", "locations" : [ "Crewe", "England", "United Kingdom" ], "timestamp" : "2026-06-15T22:23:36.854", "fingerprint" : "eee189f026f31cb6c6d59bcafabcf65c83de2f2b266bbedb0dd846d837336d0c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/RadiusLimited/744000131942864-collections-manager", "externalId" : "744000131942864", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Crewe", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.0996153,-2.4414627" } ], "locationText" : "Crewe, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Collections management", "Cash flow optimization", "Process improvement", "Data analysis", "Reporting" ], "hardSkillsList" : [ "Collections strategy development", "Collections reporting", "Data-driven decision-making" ], "softSkillsList" : [ "Leadership", "Problem-solving", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Collections strategy development", "level" : "intermediate" }, { "name" : "Collections reporting", "level" : "intermediate" }, { "name" : "Data-driven decision-making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem-solving" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Collections management, Strategy development, Team leadership", "majorSkillsList" : [ "Collections management", "Strategy development", "Team leadership" ], "coreResponsibilities" : "Develop collections strategy, Implement collections strategy, Oversee collections process, Manage collections team, Monitor collections performance, Generate reports, Provide insights to management, Provide recommendations to management, Ensure adherence to regulatory requirements, Stay informed of industry trends, Stay informed of emerging risks, Stay informed of best practices, Support Head of Collections, Drive process improvements, Drive professional growth, Collaborate with stakeholders, Align collections strategies, Identify automation opportunities, Identify process improvement opportunities, Build relationships with external partners, Maintain relationships with external partners, Review collection policies, Update collection policies, Design collections reports, Implement collections reports, Maintain collections reports, Design collections dashboards, Implement collections dashboards, Maintain collections dashboards", "teamCollaboration" : "Collaborate with stakeholders; Work with external partners", "domainKnowledge" : "Collections principles; Regulatory requirements; Collections best practices", "domainList" : [ "collections-principles", "regulatory-requirements", "collections-best-practices" ], "domainSpecificKnowledge" : [ "Collections principles", "Regulatory requirements", "Collections best practices" ], "toolProficiency" : [ "PowerPoint" ], "communicationSkills" : "Presenting to senior management", "problemSolvingSkills" : "Analytical skills; Problem-solving skills; Data-driven decision-making", "outcomesObjectives" : "Ensure timely recovery of debts; Maintain positive cash flow", "qualificationsBasic" : "3+ years collections management, Leadership role experience, Collections principles understanding, Regulatory requirements understanding, Collections best practices understanding, Data management experience, Reporting systems experience, Collections reporting experience, PowerPoint proficiency, Presenting to senior management experience", "qualificationsPreferred" : "Experience with collection agencies, Experience with legal recovery services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This role is initially being offered as a 12 months FTC. The Collections Manager will report to the Head of Collections and play a pivotal role within our Credit & Collections function. This position is responsible for overseeing collections activities, ensuring timely recovery of outstanding debts and maintaining a positive cash flow. The ideal candidate will be a proactive, results-driven professional with extensive experience in collections management and a passion for developing and refining collections strategies. We would love to welcome you to our Crewe office, working hours of Monday-Friday, 8:30 am – 5:00 pm. Your responsibilities day to day will be: * Develop and implement the collections strategy in line with the company's financial objectives and risk appetite. * Oversee the end-to-end collections process, including managing the collections team to ensure efficient and timely resolution of outstanding accounts. * Monitor collections performance and generate reports, providing insights and recommendations to senior management on optimizing cash flow. * Ensure adherence to regulatory requirements and industry standards within the collections function. * Stay informed of industry trends, emerging risks, and best practices in collections management. * Support the Head of Collections in driving process improvements and professional growth within the collections team. * Collaborate with key stakeholders across departments to align collections strategies with company objectives. * Identify areas for automation and process improvement to enhance collections efficiency. * Build and maintain relationships with external partners, such as collection agencies, legal firms, and other relevant entities. * Regularly review and update collection policies and procedures to align with evolving company and regulatory requirements. * Design, implement, and maintain collections reports and dashboards to provide real-time visibility into collections performance for management and stakeholders. ## Qualifications * Minimum of 3 years of experience in collections management, with a proven record of success in a leadership role. * Strong understanding of collections principles, regulatory requirements, and best practices in collections. * Excellent analytical and problem-solving skills with an aptitude for data-driven decision-making. * Expertise in data management and reporting systems, with experience in collections reporting. * Outstanding communication and interpersonal skills, with the ability to collaborate effectively at all levels. * Proven leadership and team management abilities, with a focus on developing and mentoring talent. * Proficiency in PowerPoint and presenting to senior management. * Experience working with collection agencies or legal recovery services is desirable. ## Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing. #LI-JW1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: * Global Female Health Policy & Female Health Champions * Pregnancy Loss and Fertility Treatment Policies * Endometriosis Friendly Employer (UK) * Women-focused gym & female health events * Mental Health First Aiders * Disability Confident Committed Employer (Level 1) * Race at Work Charter signatory * Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 * Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. * Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.", "summaryDescription" : "Collections Manager at Radius Limited. Skills: Collections management, Strategy development, Team leadership. Develop collections strategy. Implement collections strategy", "postedDate" : "2026-06-12T16:36:35.000", "createdAt" : "2026-06-14T18:33:45.607", "lastUpdated" : "2026-06-15T22:23:36.854", "ingestTimestamp" : "2026-06-14T18:33:45.607", "mongoId" : "6a2cab2e74d8ee00a09cb8c4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Collections strategy development", "Collections reporting", "Data-driven decision-making", "Leadership", "Problem-solving", "Interpersonal skills", "Collections management", "Strategy development", "Team leadership", "Cash flow optimization", "Process improvement", "Data analysis", "Reporting", "Collections principles", "Regulatory requirements", "Collections best practices", "PowerPoint" ], "skillCount" : 17, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f69f292fd229c058f0d", "title" : "Sr/Principal Scientist - Upstream Process Development", "company" : "Genezen", "industry" : "Biotech", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr/Principal Scientist in Fishers, United States, adjusted for lead seniority and the biotech industry." }, "location" : "Fishers, Indiana, United States", "locations" : [ "Fishers", "Indiana", "United States" ], "timestamp" : "2026-06-16T12:09:40.636", "fingerprint" : "b6201a1b7310eb1a56207dfdf8317975cc2206fae877bc298f23cb4b6029238a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/genezenlabs/jobs/6030515004", "externalId" : "6030515004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fishers", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9555928,-86.0138729" } ], "locationText" : "Fishers, Indiana, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Bioprocess Engineering, Life Science Biotechnology, Biochemistry, Protein Chemistry, Chemical Engineering, Cell Culture, Bioreactor Technologies, Transfection, Infection approaches, Gene therapy, Viral vaccines, Therapeutic proteins", "professionalSkills" : [ "Process Development", "Cell Line Development", "Upstream Processing", "Technology Transfer", "GMP Manufacturing", "Scale-up", "Process Improvements", "Process Characterization", "Bills of Materials", "Sampling Plans", "Process Troubleshooting", "Data Analysis", "Root Cause Analysis", "Change Controls", "CAPAs", "CCRs", "Quality Systems", "Experimental Design", "Data Review", "Scale-down Models", "Lab Notebooks", "Protocols", "Development Reports", "Process Descriptions", "Scientific Reports", "Client Presentations", "Program Strategy" ], "hardSkillsList" : [ "Process Development", "Cell Line Development", "Upstream Processing", "Cell Culture", "Bioreactor Technologies", "Transfection", "Infection approaches", "Technology Transfer", "GMP Manufacturing", "Scale-up", "Process Improvements", "Process Characterization", "Data Analysis", "Root Cause Analysis", "Quality Systems", "Experimental Design", "Scale-down Models" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Process Development", "level" : "intermediate" }, { "name" : "Cell Line Development", "level" : "intermediate" }, { "name" : "Upstream Processing", "level" : "intermediate" }, { "name" : "Cell Culture", "level" : "intermediate" }, { "name" : "Bioreactor Technologies", "level" : "intermediate" }, { "name" : "Transfection", "level" : "intermediate" }, { "name" : "Infection approaches", "level" : "intermediate" }, { "name" : "Technology Transfer", "level" : "intermediate" }, { "name" : "GMP Manufacturing", "level" : "intermediate" }, { "name" : "Scale-up", "level" : "intermediate" }, { "name" : "Process Improvements", "level" : "intermediate" }, { "name" : "Process Characterization", "level" : "intermediate" }, { "name" : "Data Analysis", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" }, { "name" : "Quality Systems", "level" : "intermediate" }, { "name" : "Experimental Design", "level" : "intermediate" }, { "name" : "Scale-down Models", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Upstream Process Development, Technology Transfer, GMP Manufacturing Support", "majorSkillsList" : [ "Upstream Process Development", "Technology Transfer", "GMP Manufacturing Support" ], "coreResponsibilities" : "Provide technical oversight, Provide strategic input, Lead platform improvement projects, Manage platform improvement projects, Coordinate platform improvement projects, Support late-stage development, Identify development tasks, Plan development activities, Monitor deliverable progress, Generate protocols, Generate reports, Qualify scale-down models, Characterize processes, Validate scale-down models, Support technology transfer activities, Perform experiments, Implement process improvements, Characterize processes at scale, Provide MSAT technical support, Provide manufacturing technical support, Troubleshoot processes, Analyze manufacturing data, Perform root cause analysis, Manage deviations during GMP production, Manage change controls, Manage CAPAs, Manage CCRs, Design experimental plans, Analyze experimental results, Review experimental results, Optimize scale-down models, Maintain scale-down models, Write lab notebook entries, Approve lab notebook entries, Write experimental protocols, Approve experimental protocols, Write development reports, Approve development reports, Write process descriptions, Approve process descriptions, Write scientific reports, Approve scientific reports, Present project progress, Present project results, Maintain communication with functions, Supervise USP lab activities, Guide junior team members, Set goals for team members, Assign tasks to team members", "teamCollaboration" : "Cross-functional teams; External partners; Analytical Development; Manufacturing; Engineering; MSAT; Relevant functions", "projectManagementSkills" : [ "Program Strategy" ], "domainKnowledge" : "Gene therapy; Viral vectors; Cell therapy; GMP manufacturing; EMA/FDA regulations; ICH guidelines", "domainList" : [ "gene-therapy", "viral-vectors", "cell-therapy", "gmp-manufacturing", "ema-fda-regulations", "ich-guidelines" ], "domainSpecificKnowledge" : [ "Gene therapy", "Viral vectors", "Cell therapy", "GMP manufacturing", "EMA/FDA regulations", "ICH guidelines" ], "toolProficiency" : [ "Electronic Lab Notebooks" ], "communicationSkills" : "External presentations; Technical discussion; Internal presentations; Client presentations", "documentationSkills" : "Protocol generation; Report generation; Lab notebook entries; Process descriptions; Scientific reports; Quality Systems documentation", "innovationCreativity" : "Innovative problem solvers", "problemSolvingSkills" : "Problem solvers; Process troubleshooting; Root cause analysis", "specialRequirements" : "Work schedule may change, Criminal background check required, Sit for long periods, Lift up to 10 pounds, Lift up to 25 pounds", "qualificationsBasic" : "MSc with 8+ years of relevant work experience, PhD with 6+ years of relevant work experience, Process Development and Cell Line Development Experience, Upstream Processing Experience with Cell Culture, Bioreactor Technologies, and Transfection/Infection approaches, Hands-on experience on complex biologics, Experience with technology transfer and GMP manufacturing technical support, Experience with EMA/FDA regulations, ICH", "qualificationsPreferred" : "Prior work experience at a CDMO", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The field of gene therapy is growing rapidly and Genezen is here to meet the exacting needs of our clients. We provide process development, produce GMP viral vectors, and provide cell transduction for gene and cell therapy clinical trials and are proud to be a part of the process that leads to new cures. WORKING AT GENEZEN Many people have worked in environments where you feel like just another nameless part of an enormous machine. Genezen is different. We want our employees to be innovative, collaborative problem solvers who are dedicated to meeting the challenges of working at a fast-growing company. We are dedicated to empowering our employees to be their best and making Genezen a rewarding place to work. Every employee contributes to the success of the company and you can be part of that team. JOB SUMMARY The Sr./Principal Scientist, Upstream Process Development will be part of the Process Development Group reporting to the Director of Process Development. The role will have direct management responsibility for a team of Scientists and Research Associates. The Sr/Principal Scientist is responsible for the Upstream Process development, characterization, technology transfer and GMP manufacturing technical support. This individual will lead or contribute as a core member of various cross-functional teams, and interact extensively with other departments within Genezen, including Analytical Development, Manufacturing, Engineering, and MSAT. This is a client-facing position with regular interaction with our partners including external presentations, driving the technical discussion and program strategy. JOB RESPONSIBILITIES Provides technical oversight and strategic input for upstream viral vector drug substance development activities Leads, proposes, manages, and coordinates activities on platform improvement/continuous projects in USP labs Leads, manages, and supports late-stage development, by identifying tasks, planning, monitoring progress of deliverables, and in terms of protocol and report generation in areas such as scale-down model qualification, process characterization, and scale-down model process validation studies Leads and supports technology transfer activities at pilot plant and when necessary, preforms experiments him/herself, focusing scale-up platform process at scale and process improvements implementation, process characterization at scale and bills of materials as well as sampling plans. Provides MSAT and manufacturing technical Upstream SME support for process troubleshooting, manufacturing data analysis, root cause analysis, and deviations during GMP production, change controls, CAPAs, CCRs and other Quality Systems documentation as needed. Designs and outlines experimental plans to meet the defined Genezen and client objective. Analyses and reviews experimental results and data. Performs, optimizes, and maintains linear scale-down models. Writes, reviews, and approves electronic lab notebooks (ELNs) entries, experimental protocols, development reports, process descriptions, and scientific reports Presents project progress and results internally to cross-functional teams and externally to clients/stakeholders Maintains robust communication with all relevant functions that have an impact on or are impacted by Upstream Process Development Coordinates and supervises the activities in the USP labs (with a team of engineers/ (Jr.) bioprocess technologist, co-op students, interns, temporary personnel (contractors), and technical SMEs and when necessary, performs experiments him/herself. Guides junior USP team members by setting goals/tasks on projects SPECIAL JOB REQUIREMENTS Adaptability required as work schedule may change based on business needs Criminal background check required Other duties as assigned KNOWLEDGE, SKILLS AND EXPERIENCE EDUCATION / CERTIFICATIONS / LICENSES Essential/Desired MSc with 8+ years of relevant work experience in Bioprocess Engineering/ Life Science Biotechnology/Biochemistry/ Protein Chemistry, Chemical Engineering or related disciplines Essential PhD with 6+ years of relevant work experience in Bioprocess Engineering/ Life Science Biotechnology/Biochemistry/ Protein Chemistry, Chemical Engineering or related disciplines Desired ON-THE-JOB EXPERIENCE Process Development and Cell Line Development Experience Essential Upstream Processing Experience with Cell Culture, Bioreactor Technologies, and Transfection/Infection approaches Essential Prior work experience at a CDMO Desired SKILLS / ABILITIES Hands-on experience on complex biologics, e. g. gene therapy, viral vaccines, therapeutic proteins Essential Experience with technology transfer and GMP manufacturing technical support Essential Experience with EMA/FDA regulations, ICH guidelines, GMP and quality systems Essential Effective communicator with track record of presenting data to relevant stakeholders including external stakeholders Essential Experience with DoE design and statistical analysis on large data sets Essential Excellent scientific writing skills demonstrated by publications and reports Essential Experience with direct management of Scientists and Research Associates including day-to-day oversight and direction and career development and coaching. Essential PHYSICAL DEMANDS While performing the duties of this job, the employee is required to meet the following physical demands: Work Environment Regularly sit for long periods of time Movement Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl Lifting Frequently lift and/or move up to 10 pounds Rarely lift and/or move up to 25 pounds Vision Frequently utilize close vision and the ability to adjust focus Communication Frequently required to communicate by talking, hearing, using telephone and e-mail GENEZEN'S CURES VALUE-BASED COMPETENCIES Committed to Science We are committed to scientific excellence, staying current with industry developments, making data-driven decisions, and pursuing innovation to advance healthcare. Urgency in action for the patients We operate with urgency and a commitment to delivering timely treatments to patients by accelerating our partners' programs. Resilience however, we are not able to sponsor visas. Genezen has operates two locations: one in Fishers, Indiana and the second in Lexington, Massachusetts. Fishers is a suburb of Indianapolis. Fishers was named the #1 place to live in the US by Money Magazine in 2017 for its livability, safety and entrepreneurship. Fishers is one of the fastest growing communities in Indiana and is dedicated to supporting a high quality of life for all its residents. Nearby Indianapolis is home to professional and college sports teams, the Indy 500, a growing art community and the world’s largest children’s museum--to name just a few reasons why this area is a great place to live. Lexington, Massachusetts, located just northwest of Boston, is renowned as a historic suburb with a rich cultural heritage. It boasts picturesque New England charm, tree-lined streets, and a vibrant community. Known for its pivotal role in the American Revolution, Lexington offers visitors and residents alike a blend of historical landmarks, modern amenities, and a strong sense of community pride.", "summaryDescription" : "Sr/Principal Scientist - Upstream Process Development at Genezen. Skills: Upstream Process Development, Technology Transfer, GMP Manufacturing Support. Provide technical oversight. Provide strategic input", "postedDate" : "2026-06-16T01:20:25.644", "createdAt" : "2026-06-16T01:20:25.644", "lastUpdated" : "2026-06-16T12:09:40.636", "ingestTimestamp" : "2026-06-16T01:20:25.644", "mongoId" : "6a307f69f292fd229c058f0d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Process Development", "Cell Line Development", "Upstream Processing", "Cell Culture", "Bioreactor Technologies", "Transfection", "Infection approaches", "Technology Transfer", "GMP Manufacturing", "Scale-up", "Process Improvements", "Process Characterization", "Data Analysis", "Root Cause Analysis", "Quality Systems", "Experimental Design", "Scale-down Models", "Adaptability", "Upstream Process Development", "GMP Manufacturing Support", "Bills of Materials", "Sampling Plans", "Process Troubleshooting", "Change Controls", "CAPAs", "CCRs", "Data Review", "Lab Notebooks", "Protocols", "Development Reports", "Process Descriptions", "Scientific Reports", "Client Presentations", "Program Strategy", "Gene therapy", "Viral vectors", "Cell therapy", "GMP manufacturing", "EMA/FDA regulations", "ICH guidelines", "Electronic Lab Notebooks" ], "skillCount" : 41, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6ad174d8ee00a090e4d6", "title" : "Sr. Customer Success Manager", "company" : "Axon", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer Success Manager in the US Technology industry, adjusted for remote work within Utah, Montana, or Nevada." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-15T09:01:45.416", "fingerprint" : "a4f954d7576bc30b1c623df6904e6021e8d3f6b7af1f46d95064f2837240fdae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/axon/jobs/7761683003", "externalId" : "7761683003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Utah", "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "state" : "Nevada", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Utah, United States; Nevada, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Project management", "Product expert", "Consultant" ], "hardSkillsList" : [ "Process improvement", "Data analysis" ], "softSkillsList" : [ "Responsible" ], "hardSkills" : [ { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Responsible" } ], "majorSkills" : "Customer success, Account management, Strategic partnerships", "majorSkillsList" : [ "Customer success", "Account management", "Strategic partnerships" ], "coreResponsibilities" : "Engage with customers, Monitor adoption metrics, Manage adoption metrics, Create success plans, Document customer progress, Manage escalations, Act as quarterback for issues, Ensure internal teams are aligned, Communicate milestones to leadership, Conduct regular training webinars, Develop deep product understanding, Ensure proper implementation", "teamCollaboration" : "Work with cross-functional teams; Work with marketing teams; Work with training teams", "projectManagementSkills" : [ "Project management", "Tracking customer requests", "Tracking issues", "Tracking strategic plans" ], "domainKnowledge" : "Axon products", "domainList" : [ "axon-products" ], "domainSpecificKnowledge" : [ "Axon products" ], "communicationSkills" : "Organizational skills; Presentation skills; Verbal communication; Written communication", "documentationSkills" : "Document customer progress", "continuousLearning" : "Learning & Development programs", "problemSolvingSkills" : "Solve customer needs", "specialRequirements" : "30% travel", "outcomesObjectives" : "Achieve operational goals; Make customers more efficient; Make customers more confident", "qualificationsBasic" : "3-5+ years customer-facing role, 2+ years Enterprise-level customers, Project management skills, Proven system for tracking requests, Proven track record process improvements, Previous experience tracking product adoption, Previous experience tracking customer engagement, Bachelor's degree or equivalent work experience", "qualificationsPreferred" : "Experience with data-analysis tools", "workSiteFlexibility" : "Remote", "rawDescription" : "Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows. What You’ll Do What You'll Do Location: Remote from Utah, Montana or Nevada Reports to: SR. Manager, Customer Success Travel: 30% Engage with your customers through regular calls, business reviews and daily needs Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform Create success plans for your customers and document customer progress toward established goals and results Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned Communicating major milestones and updates to Sr. Leadership on a regular basis Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment Learn and share industry best practices in order to solve customer needs What You Bring Bachelor's degree or equivalent work experience 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans A proven track record of leading process improvements within large organizations Previous experience tracking product adoption and customer engagement through data-analysis tools Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high-stress situations Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $86,250—$138,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.", "summaryDescription" : "Sr. Customer Success Manager at Axon. Skills: Customer success, Account management, Strategic partnerships. Engage with customers. Monitor adoption metrics", "postedDate" : "2026-06-14T02:53:15.361", "createdAt" : "2026-06-14T02:53:15.361", "lastUpdated" : "2026-06-15T09:01:45.416", "ingestTimestamp" : "2026-06-14T02:53:15.361", "mongoId" : "6a2c6ad174d8ee00a090e4d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Process improvement", "Data analysis", "Responsible", "Customer success", "Account management", "Strategic partnerships", "Project management", "Product expert", "Consultant", "Tracking customer requests", "Tracking issues", "Tracking strategic plans", "Axon products" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c5e1074d8ee00a08e0cda", "title" : "Customer Success Manager (Hybrid - Sydney)", "company" : "Partnerize", "industry" : "Digital Marketing", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Success Manager in Sydney, Australia, adjusted for the SaaS industry." }, "location" : "Sydney, New South Wales, Australia", "locations" : [ "Sydney", "New South Wales", "Australia" ], "timestamp" : "2026-06-15T00:39:45.022", "fingerprint" : "bd4b3c2d1169a981757acfa54eb28539a1e7f5eb978c203530fe665134344eb7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://partnerize.com/company/jobs/?gh_jid=7770065003", "externalId" : "7770065003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "CONTRACT", "professionalSkills" : [ "Customer onboarding", "Customer strategy", "Value realization", "ROI optimization", "Product education", "Best practice communication", "Customer health tracking", "Risk management" ], "hardSkillsList" : [ "SMART metrics", "Customer reporting" ], "hardSkills" : [ { "name" : "SMART metrics", "level" : "intermediate" }, { "name" : "Customer reporting", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Client Relationship Management, Value Proposition, Customer Retention", "majorSkillsList" : [ "Customer Success", "Client Relationship Management", "Value Proposition", "Customer Retention" ], "coreResponsibilities" : "Develop deep understanding of customer challenges, Develop understanding of customer expectations, Develop understanding of customer goals, Set customers up correctly, Set customers up effectively, Set customers up efficiently, Set customers up with scalability, Align joint business plan with customers, Include SMART metrics in plans, Track success plan progress, Report on success plan status, Report on remedial actions, Report on plan evolution, Quantify value being delivered, Reaffirm value being delivered, Map customer use cases, Educate customer on Partnerize products, Ensure efficient customer execution, Ensure full product functionality leverage, Optimize customer investment, Communicate best practice regularly, Educate customer on industry benchmarks, Track customer health indicators, Report on customer health statues, Manage customer expectations, Reset customer expectations, Realign customer expectations, Manage risk exposure, Initiate risk mitigation actions", "teamCollaboration" : "Share customer feedback internally; Share customer feedback with Product team", "domainKnowledge" : "Partnership automation; Affiliate marketing; Influencer collaborations; Digital marketing", "domainList" : [ "partnership-automation", "affiliate-marketing", "influencer-collaborations", "digital-marketing" ], "domainSpecificKnowledge" : [ "Partnership automation", "Affiliate marketing", "Influencer collaborations", "Digital marketing" ], "communicationSkills" : "Customer reporting; Internal reporting", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "In office 1-2 days/week", "outcomesObjectives" : "Achieve customer goals; Optimize customer investment; Ensure customer satisfaction; Drive customer retention; Realize customer ROI", "qualificationsBasic" : "12 month contract role", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing. Why Join Us We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you. Job Summary: The Partnerize Customer Success team sits at the heart of our business. Partnerize's Customer Success Manager supports Customers who are new to our software platform. Additionally this role collaborates with our existing valued Customers with optimal strategy for ROI via the Partnerize platform to realize them. The CSM is responsible for building long-term, value-added relationships with clients while sharing customer feedback into the organization and our Product team to further improve our service and offerings. In this team, people from ASP, digital advertising agencies, general advertising agencies, etc. are making good use of their knowledge and experience. This is an excellent opportunity to leverage your experience in a high-growth, fun-loving team and a great place to build a career in a growing industry in a global environment. *This is a 12 month contract role to cover a maternity leave. Candidates must be able to be in the Sydney office 1-2 days a week.* Core Responsibilities: SUCCESS PLANNING Customer discovery in the on-boarding phase, developing a deep understanding of customer challenges, expectations and goals for the product/service combination they have subscribed to with us, ensuring we set them up correctly, effectively, efficiently with scalability in mind Alignment of a joint business plan with customers, including SMART metrics to achieve goals Tracking progress, regular reporting to the customer and internally on status of the success plan, progress, remedial actions, and evolution of the plan as the relationship matures Effectively quantifying and consistently reaffirming to the customer, the value being delivered STRATEGIC EDUCATION Mapping customer use cases to Partnerize product and service offerings Educating the customer to expert level on Partnerize products to ensure they are executing efficiently, fully leveraging product functionality and optimising their investment Regularly communicating best practice and educating the customer on industry benchmarks and the customer’s relative position CUSTOMER HEALTH Relentless focus on Customer Health, tracking of multiple risk indicators with weekly reporting aligned to defined definitions of customer health statues Effective management of customer expectations, resetting and realigning as required to manage any risk exposure due to misalignment Where risk is identified, proactively initiating where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception. Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/ Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.", "summaryDescription" : "Customer Success Manager (Hybrid - Sydney) at Partnerize. Skills: Customer Success, Client Relationship Management, Value Proposition, Customer Retention. Develop deep understanding of customer challenges. Develop understanding of customer expectations", "postedDate" : "2026-06-12T21:53:07.793", "createdAt" : "2026-06-12T21:53:07.793", "lastUpdated" : "2026-06-15T00:39:45.022", "ingestTimestamp" : "2026-06-12T21:53:07.793", "mongoId" : "6a2c5e1074d8ee00a08e0cda", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "SMART metrics", "Customer reporting", "Customer Success", "Client Relationship Management", "Value Proposition", "Customer Retention", "Customer onboarding", "Customer strategy", "Value realization", "ROI optimization", "Product education", "Best practice communication", "Customer health tracking", "Risk management", "Partnership automation", "Affiliate marketing", "Influencer collaborations", "Digital marketing" ], "skillCount" : 18, "jobCategory" : "customer-service", "jobSubcategory" : "customer-success---apac", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Digital Marketing" }, { "id" : "68c2e43af8b1b0376634c8c8", "title" : "Head - Customer Experience and Collections", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, no business category", "salary" : { "min" : 360000.0, "max" : 600000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Experience and Collections in Sao Paulo, Brazil, adjusted for the Financial Services industry and senior experience level." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "certifications" : [ "PMP", "PRINCE2" ], "timestamp" : "2026-06-15T04:34:12.545", "fingerprint" : "9dbfac423598bb3b0803f95241312c5f9d01cee898d74fdbf09f2658e124cc11", "source" : "amazon", "language" : "pt", "applyUrl" : "https://account.amazon.com/jobs/3071605/apply", "externalId" : "a8ea76ee-7c0f-48d5-9518-ed4fb332ef24", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer Experience", "Collections Strategy", "Portfolio Management", "Recovery Rates", "Operational Frameworks", "Incident Management", "Process Optimization", "Performance Metrics" ], "hardSkillsList" : [ "Data Analysis", "Data Visualization" ], "softSkillsList" : [ "Leadership", "Negotiation", "Influencing" ], "hardSkills" : [ { "name" : "Data Analysis", "level" : "intermediate" }, { "name" : "Data Visualization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Influencing" } ], "majorSkills" : "Customer Experience, Collections, Program Management", "majorSkillsList" : [ "Customer Experience", "Collections", "Program Management" ], "coreResponsibilities" : "Own and optimize customer support and collections strategy, Lead development and implementation of policies, procedures, and, Manage customer-impacting issues in real-time, Manage crisis situations, Oversee collections performance, Drive continuous improvement in collections effectiveness and efficiency, Act as primary point of contact between teams, Support partner selection and on-boarding, Establish operational frameworks, SLAs, and incident management processes, Coordinate with Legal and Business Development teams, Define, monitor, and analyze customer support, collections, and, Identify improvement opportunities, Develop and maintain dashboards for tracking key performance, Lead implementation of new customer support products, initiatives,, Ensure compliance with regulatory requirements, Provide regular reporting and insights to senior management", "teamCollaboration" : "Customer Support; Collections; Risk; Product Management; Operations; Technical teams; Legal teams; Business Development teams; Cross-functional teams", "projectManagementSkills" : [ "Program Management" ], "domainKnowledge" : "Financial Services regulations; Consumer Lending Collections; Brazilian market operations; Credit payments; Fintech regulations", "domainList" : [ "financial-services-regulations", "consumer-lending-collections", "brazilian-market-operations", "credit-payments", "fintech-regulations" ], "domainSpecificKnowledge" : [ "Financial Services regulations", "Consumer Lending Collections", "Brazilian market operations", "Credit payments", "Fintech regulations" ], "communicationSkills" : "Reporting; Insights", "continuousLearning" : "Mentorship; Career development", "innovationCreativity" : "Pioneering development; Foundational elements", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "outcomesObjectives" : "Optimize customer support and collections strategy; Improve collections effectiveness and efficiency; Ensure compliance with regulatory requirements", "qualificationsBasic" : "Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field, Solid experience in Customer Experience / Support Program Management, Solid experience in Consumer Lending Collections, Experience in Brazilian market operations, Excellent analytical and problem-solving skills, Negotiation, influencing and stakeholder management skills, Advanced proficiency in data analysis and visualization tools, Fluent in English and Portuguese (written and verbal)", "qualificationsPreferred" : "Understanding of Financial Services, credit payments or Fintech regulations, Experience with machine learning and statistical modeling, Project management certification (PMP, PRINCE2, or equivalent), Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services regulations and internal policies. Your ability to communicate effectively with senior leadership, manage crisis situations, plan capacities, and deliver results will be crucial for success. Key job responsibilities Key Responsibilities: Strategic Customer Experience & Collections Management * Own and optimize the customer support and collections strategy for Financial Services, aligning with Amazon's customer experience and business goals * Lead the development and implementation of customer support and collections policies, procedures, and recovery strategies * Manage customer-impacting issues in real-time, including crisis management and escalations * Oversee collections performance, including portfolio management and recovery rates * Drive continuous improvement in collections effectiveness and efficiency Partner and Operations Management * Act as the primary point of contact between Customer Support, Collections, and key stakeholders including Risk, Product Management, Operations, and Technical teams * Support partner selection and on-boarding, establishing operational frameworks, SLAs, and incident management processes * Coordinate with Legal and Business Development teams on partner selection, contract management and compliance Program Management, Process Optimization & Analysis * Define, monitor, and analyze customer support, collections, and experience processes and metrics (CSAT, FCR, AHT, CPU, Recovery Rates) to identify improvement opportunities * Develop and maintain dashboards for tracking key performance indicators * Lead implementation of new customer support products, initiatives, and process improvements * Ensure compliance with regulatory requirements in customer support and collections operations * Provide regular reporting and insights to senior management on performance metrics and trends A day in the life You'll be pioneering the development of our Financial Services customer experience and collections framework. You will be part of fast-moving Day 1 culture team and will need to wear multiple hats as we scale the business while partnering with Product, Tech, and Operations. Your days will focus on establishing foundational elements to design customer support and collections processes, create performance metrics and dashboards, and build relationships across multiple stakeholders. About the team We embrace diversity and inclusion as key pillars of our culture. We offer: * Inclusive team culture that values diverse perspectives * Work-life balance with flexible working hours * Strong emphasis on mentorship and career development * Opportunity to shape the future of Financial services in Latin America Basic Qualifications: - Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field - Solid experience in Customer Experience / Support Program Management - Solid experience in Consumer Lending Collections - Experience in Brazilian market operations - Excellent analytical and problem-solving skills - Strong negotiation, influencing and stakeholder management skills - Advanced proficiency in data analysis and visualization tools - Fluent in English and Portuguese (written and verbal) Preferred Qualifications: - Strong understanding of Financial Services, credit payments or Fintech regulations - Experience with machine learning and statistical modeling - Project management certification (PMP, PRINCE2, or equivalent) - Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Head - Customer Experience and Collections at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Experience, Collections, Program Management. Own and optimize customer support and collections strategy. 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Manage accounts receivable. 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Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking an Associate Customer Success Manager to support our K-12 customers. The ideal candidate is highly motivated, professional, organized, and a true team player. Our rapid growth demands someone who can manage shifting priorities and achieve territory goals in a fast-paced environment. As an Associate Customer Success Manager, you’ll play a key role in retaining and growing accounts while expanding Instructure’s market presence. This role focuses on supporting customers who have adopted Parchment, delivering exceptional service to ensure strong, lasting relationships. What You’ll Be Doing: - Serve as a liaison between customers and Instructure - Deliver a superior member experience by exceeding expectations through high-value, consultative engagements - Meet with Parchment members to align products and services with business strategy, identify needs, and uncover opportunities to grow accounts - Develop targeted strategies to build a broad network of relationships across all levels of a member’s organization and within Parchment - Communicate effectively by delivering well-prepared presentations, sharing key results, and communicating difficult messages as needed - Demonstrate in-depth knowledge of Parchment’s products and services, clearly representing their value to members - Manage a book of business of 100–500 accounts, including: - Assisting renewal teams with negotiations and member retention - Expanding existing relationships through price increases, expansions, and cross-selling - Collaborating cross-functionally with fellow Parchies - Handling quoting, negotiating, contract closures, and accurate revenue forecasting - Meeting revenue (renewals and expansions) and customer satisfaction goals Here is what you will need to know/have: - Bachelor’s degree - 1–2 years of experience as a Customer Success Manager, Account Manager, or in a related role - Strong ability to set clear expectations and drive issues/goals to completion - Adaptability and expertise in prioritizing tasks within a dynamic environment - Passion for the education industry - Excellent written and verbal communication skills - Confident presentation and public speaking skills - Proficiency with Google or Microsoft Suites and experience with a CRM (e.g., Salesforce) - Proven ability to manage 100–500 member accounts, overseeing a book of business valued between $500,000 and $2M - Consistent track record of achieving 90% or more of quarterly/annual goals Bonus points if you also have: - Experience in a SaaS business model - Project management experience - Familiarity with customer success platforms like Gainsight - Experience serving or selling into educational accounts - Demonstrated success as a Sales or Account Executive (at least 2 years) Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.", "summaryDescription" : "Associate Customer Success Manager at Instructure. Skills: Customer Success, Account Management, SaaS. Manage a portfolio of customers. Drive customer adoption and value realization", "createdAt" : "2026-06-14T19:32:02.998", "lastUpdated" : "2026-06-16T06:18:38.066", "ingestTimestamp" : "2026-06-14T19:32:02.998", "mongoId" : "6a2d501f74d8ee00a0b66adf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer success management", "SaaS sales cycle", "Data analysis", "Customer Success", "Account Management", "SaaS", "Customer relationship management", "Account management", "Onboarding", "Retention strategies", "Value realization", "Cross-functional collaboration", "EdTech industry", "LMS platforms", "CRM software" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0f529b58b93c861e052fca", "title" : "Sr. Manager, Customer Performance & Insights", "company" : "Hyundai Capital America", "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T13:57:07.233", "fingerprint" : "71c876584c8bc802443fa6a9717e593495b85bf227c1884721d5d702f910419a", "source" : "taleo", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116564", "externalId" : "116564", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 8, "experienceLevel" : "Manager", "technicalSkills" : "SQL, Python", "professionalSkills" : [ "Customer experience, financing, leasing, insurance solutions." ], "hardSkillsList" : [ "SQL", "Python" ], "softSkillsList" : [ "leadership" ], "hardSkills" : [ { "name" : "SQL", "level" : "intermediate" }, { "name" : "Python", "level" : "intermediate" } ], "softSkills" : [ { "name" : "leadership" } ], "majorSkills" : "customer insights, CX analytics, predictive analytics, stakeholder management, leadership", "majorSkillsList" : [ "customer insights, CX analytics, predictive analytics, stakeholder management, leadership" ], "coreResponsibilities" : "Responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. Builds and oversees the full ecosystem of customer feedback to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements.", "teamCollaboration" : "Facilitate cross-functional alignment and embed customer-driven decision-making.", "toolProficiency" : [ "Glassbox, Microsoft Office" ], "communicationSkills" : "executive-level communication; storytelling; executive presentation", "problemSolvingSkills" : "analytical; problem-solving", "specialRequirements" : "Work model is onsite 4 days a week. Compliance with all applicable federal, state, and local equal employment opportunity laws. California Privacy Notice provided.", "outcomesObjectives" : "Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals. Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management. Establish proactive monitoring and predictive analytics to detect emerging CX risks. Design and manage closed-loop feedback systems to ensure resolution and measurable improvements.", "qualificationsBasic" : "8+ years in customer insights, CX analytics, research, VoC, or CX strategy. 3+ years of leadership experience. Predictive analytics experience related to customer behavior or journey risk. Experience managing qualitative, quantitative, and behavioral research programs. Proven ability to influence senior stakeholders and lead cross-functional initiatives. Executive-level communication experience. Bachelor’s degree in relevant field required.", "qualificationsPreferred" : "Advanced degree preferred. Familiarity with CX tools (e.g., Glassbox).", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Title: Sr. Manager, Customer Performance & Insights Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today. WORK MODEL #LI-OnSite (4 days a week) WHAT YOU WILL DO The Sr. Manager, Customer Performance & Insights is a strategic analytics leader responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. This role builds and oversees the full ecosystem of customer feedback—both stated and unstated—to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements. HOW YOU WILL MAKE AN IMPACT Own and evolve the enterprise CX Health measurement framework, integrating feedback across channels to deliver a holistic view of customer experience Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management Lead customer research and analytics programs, translating findings into actionable, prioritized recommendations Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox Establish proactive monitoring and predictive analytics to detect emerging CX risks Facilitate cross-functional alignment and embed customer-driven decision-making Design and manage closed-loop feedback systems to ensure resolution and measurable improvements Influence senior stakeholders through storytelling and data-backed recommendations Lead, mentor, and develop a high-performing team WHAT YOU WILL BRING TO THE ROLE Experience: 8+ years in customer insights, CX analytics, research, VoC, or CX strategy 3+ years of leadership experience Predictive analytics experience related to customer behavior or journey risk Experience managing qualitative, quantitative, and behavioral research programs Proven ability to influence senior stakeholders and lead cross-functional initiatives Executive-level communication experience Education: Bachelor’s degree in relevant field required Advanced degree preferred Skills & Knowledge: Expertise in customer insights, VoC, and CX measurement Strong analytical and problem-solving skills Experience with SQL, Python, or predictive modeling tools Ability to translate data into actionable strategies Familiarity with CX tools (e.g., Glassbox) Strong storytelling and executive presentation skills Stakeholder management in matrixed environments Advanced Excel and Microsoft Office skills Strong communication and leadership abilities WE TAKE CARE OF OUR PEOPLE Along with competitive pay, as an employee of HCA, you are eligible for: ·        Medical, dental, and vision plans with no-cost and low-cost options ·        Annual employer HSA contribution ·        401(k) matching and immediate vesting ·        Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o    Associate / Sr. Associate: $350 o    Manager / Sr. Manager: $600 o    Director: $800 o    Executive Director: $900 o    VP or Above: $1,000 ·        100% employer-paid life and disability insurance ·        No-cost health and wellbeing programs, including a gym benefit ·        Six weeks of paid parental leave ·        Paid Volunteer Time Off, plus a company donation to a charity of your choice WHAT HAPPENS NEXT Express your interest by submitting an application. Our recruiting team will review your application to assess alignment with the role. Visit our careers page to learn more about our culture. OTHER DETAILS Work Environment & Physical Requirements: Extended sitting, standing, and screen time in a hybrid work environment (office and remote). Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Sr. Manager, Customer Performance & Insights at Hyundai Capital America. Skills: customer insights, CX analytics, predictive analytics, stakeholder management, leadership. Responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. 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We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Associate Analyst – Collections (English and German Language) You will be required in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays. This is a full-time position. Are you ready to play a key role in supporting the customers of the world’s most iconic entertainment companies? Hasbro is seeking a detail-oriented customer service professional to support our Credit Collections Team in providing top-class customer focus. As our Associate Analyst - Collections, you will play a pivotal role in ensuring that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms. This role demands a strong command of Credit Collections, attention to detail, and customer orientation, paired with excellent communication and influencing skills. You must be able to confidently speak English and German, and any other European language will be advantageous. Job Responsibilities: • Ensure that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms by contacting the customers before the due date using telephone and email • If invoices are not paid on or before the due date, identify the overdue and take appropriate follow-up action • Establish and maintain a good working relationship with Hasbro customers to facilitate prompt payment and identify issues quickly • Establish and maintain a good working relationship with the other departments in Hasbro • Obtain remittances from Hasbro customers so that the Accounts Receivable team can apply payments correctly • Reconcile accounts with the Hasbro customers if necessary • Investigation of certain items on the ledger and liaison with the customer to resolve, e.g., credits taken twice • Provide feedback to the Collections Manager on the status of accounts and any issues • Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders Skills/Knowledge/Experience: • Relevant experience in a Credit Collections environment • Ability to communicate well both verbally and in writing in English and German • Excellent customer focus and experience of dealing with large corporate customers • PC skills – SAP (ideally SAP SD, the sales and distribution model of customer accounting), Excel, and Word • Ability to persuade and influence accordingly, and handle difficult customers/situations, and know when to escalate to the Collections Manager • Ability to handle multiple tasks, prioritize, plan, and organize without direct supervision • Pays close attention to detail and respects business processes • Solves problems by working with other teams or on your own The base salary range for this position is POL 71,800 to POL 119,800. The hiring ranges will vary based on factors such as experience and skills. #LI-Hybrid Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.", "summaryDescription" : "Associate Analyst - Collections (German speaker) at Hasbro. Skills: Collections, Customer service, German language. Ensure invoices and chargebacks are paid. Contact customers before due date", "postedDate" : "2026-06-13T22:56:35.725", "createdAt" : "2026-06-13T22:56:35.725", "lastUpdated" : "2026-06-15T07:50:05.490", "ingestTimestamp" : "2026-06-13T22:56:35.725", "mongoId" : "6a2ca3ba74d8ee00a09ad5f4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Account reconciliation", "Problem solving", "Collections", "Customer service", "German language", "Credit Collections", "Customer focus", "Influencing skills", "SAP SD", "Excel", "Word" ], "skillCount" : 11, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "693c2b9370f0b99d584401d9", "title" : "Process Associate", "company" : "Amazon Dev Center India", "industry" : "Fulfillment Operations Management, Finance/Planning, Logistics", "salary" : { "min" : 650000.0, "max" : 1100000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Process Associate in Hyderabad, India, adjusted for Amazon's company size and the logistics industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-14T23:40:52.473", "fingerprint" : "34c464aa2a7f73cc0782321c3af7ff306bd47b60ff8e961197bdfa1552be3e92", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3137404/apply", "externalId" : "ea990573-81cd-4433-93b5-459530256314", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMaxYears" : 3, "professionalSkills" : [ "Finance operations", "Accounts payable", "Account receivable", "General ledger" ], "hardSkillsList" : [ "Invoice reconciliation", "Payment reconciliation" ], "hardSkills" : [ { "name" : "Invoice reconciliation", "level" : "intermediate" }, { "name" : "Payment reconciliation", "level" : "intermediate" } ], "majorSkills" : "Billing, Payments, Invoice disputes", "majorSkillsList" : [ "Billing", "Payments", "Invoice disputes" ], "coreResponsibilities" : "Implement new and existing SOPs, Identify operational barriers, Dive deep on root causes, Provide feedback and innovative solutions, Enhance productivity and efficiency, Support shippers by researching invoice disputes, Provide resolutions within SLA, Support enterprise shippers through tickets, Support enterprise shippers through escalations, Reconcile invoices, Manage credit notes for effective cashflow, Manage credit notes for effective transactions, Reconcile payment, Match correct invoices for payment received", "domainKnowledge" : "Freight logistics; Road freight; Less-than-Truckload; Full-Truckloads", "domainList" : [ "freight-logistics", "road-freight", "less-than-truckload", "full-truckloads" ], "domainSpecificKnowledge" : [ "Freight logistics", "Road freight", "Less-than-Truckload", "Full-Truckloads" ], "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Bachelor's degree in accounting and commerce, Knowledge of Excel at an advanced level, Experience with Microsoft Office products and applications", "qualificationsPreferred" : "3+ years of finance operations/shared services, 3+ years accounts payable, 3+ years account receivable (collections), 3+ years general ledger experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you looking to build and scale a new and growing business with Amazon? Are you interested in managing one of Amazon’s newest businesses through its start-up phase? If so, you might be interested in this role with Amazon Freight. Amazon Freight (Amazon's external facing Freight service) is hiring for Billing & Payments Analyst in India and achieve a truly exception shipper experience in EU and UK regions. Join us in building the next big thing for Amazon. Key job responsibilities Primary Responsibilities, include but not limited to: · Responsible for implementation on new and existing SOPs · Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency · Support shippers by researching on invoice disputes and providing resolutions within SLA · Support enterprise shippers through tickets and escalations · Reconcile invoices and manage credit notes for effective cashflow and transactions . Reconcile payment and match correct invoices for the payment received from different shippers About the team We are Amazon’s middle-mile logistics technology solution for anyone looking to ship road freight in UK and Europe. We enable customers to ship your palletised shipment (Less-than-Truckload, LTL) or Full-Truckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to non-Amazon facilities at competitive prices. Basic Qualifications: - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Preferred Qualifications: - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Process Associate at Amazon Dev Center India. Skills: Billing, Payments, Invoice disputes. Implement new and existing SOPs. Identify operational barriers", "postedDate" : "2026-06-13T04:23:30.893", "createdAt" : "2026-06-13T04:23:30.893", "lastUpdated" : "2026-06-14T23:40:52.473", "ingestTimestamp" : "2026-06-13T04:23:30.893", "mongoId" : "693c2b9370f0b99d584401d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3137404/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Invoice reconciliation", "Payment reconciliation", "Billing", "Payments", "Invoice disputes", "Finance operations", "Accounts payable", "Account receivable", "General ledger", "Freight logistics", "Road freight", "Less-than-Truckload", "Full-Truckloads" ], "skillCount" : 13, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics" }, { "id" : "694ae6ce70f0b99d589b27b4", "title" : "Collections Associate (French/English Bilingual)", "company" : "Hyundai Capital Canada", "industry" : "Banking", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Collections Associate in Toronto, Canada, adjusted for the Financial Services industry." }, "location" : "Canada-Ontario-Toronto", "locations" : [ "Canada-Ontario-Toronto" ], "timestamp" : "2026-06-15T08:16:39.392", "fingerprint" : "59fff98024f01964635bcd9d4bf0ff0a40c7c3b909321bd05345cd626e1f0f00", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=107163", "externalId" : "107163", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "Microsoft Excel", "professionalSkills" : [ "Negotiation skills", "Conflict management", "Problem solving" ], "hardSkillsList" : [ "Collections techniques", "Late-stage delinquency analysis" ], "softSkillsList" : [ "Negotiation", "Conflict resolution" ], "hardSkills" : [ { "name" : "Collections techniques", "level" : "intermediate" }, { "name" : "Late-stage delinquency analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" }, { "name" : "Conflict resolution" } ], "majorSkills" : "Collections, Negotiation, Customer relations", "majorSkillsList" : [ "Collections", "Negotiation", "Customer relations" ], "coreResponsibilities" : "Collect on active accounts, Collect end-of-term billing, Collect First Payment Default accounts, Analyze for potential fraud, Collect Missed First Payment accounts, Fix procedural issues, Collect on non-performing loans, Negotiate payment amounts, Recommend accounts for Notice of Default", "teamCollaboration" : "Collections KPIs", "domainKnowledge" : "Canadian collection regulations", "domainList" : [ "canadian-collection-regulations" ], "domainSpecificKnowledge" : [ "Canadian collection regulations" ], "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Rotating shifts, Monday to Saturday", "outcomesObjectives" : "Maximize payments; Preserve customer relationship", "qualificationsBasic" : "2+ years Collections Analyst experience, Automotive collections experience, Canadian collection practices knowledge, Microsoft Excel intermediate experience, Read, write, speak English, Read, write, speak French", "qualificationsPreferred" : "College Degree a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai/Kia dealerships and Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers. Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.  From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success. Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry. Position Details: The Bilingual Associate, Collections is responsible for the assessment and collection of past due accounts, maximizing payments from customers while preserving a healthy and respectful relationship with them. While the role mainly requires attending inbound calls, making outbound calls, and replying to emails from customers, other collections administrative tasks are required to achieve the individual and collective collections KPIs. The Associate will work the rotating shifts between the hours of 8 am to 8 pm between Monday and Saturday. Therefore, flexibility is required. We are currently hiring for four (4) openings, with a start date scheduled for January 2026. Duties and Responsibilities: Collect on active accounts in any stage of delinquency (1-120+ DPD) maximizing payment account Collect end-of-term billing on terminated accounts Collect on First Payment Default accounts and analyze for potential fraud Collect Missed First Payment accounts and fix the applicable procedural issue Collect on non-performing loans and negotiate best possible payment amount Recommend eligible accounts that are 45+ DPD for Notice of Default procedure All other duties as assigned 2+ years of experience as a Collections Analyst Significant previous experience in automotive collections Knowledge of effective collections techniques for late-stage delinquent accounts Education & Certification High school graduate (required), College Degree a plus Knowledge, Skills, & Abilities Knowledge of Canadian collection practices and regulations Highly effective negotiation skills Capable of managing conflict, de-escalating situations, and finding solutions suitable for both customers and the company Intermediate experience in Microsoft Excel Must be able to read, write, and speak in English and French Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Canada-Ontario-Toronto", "summaryDescription" : "Collections Associate (French/English Bilingual) at Hyundai Capital Canada. Skills: Collections, Negotiation, Customer relations. Collect on active accounts. Collect end-of-term billing", "createdAt" : "2026-06-14T01:34:01.293", "lastUpdated" : "2026-06-15T08:16:39.392", "ingestTimestamp" : "2026-06-14T01:34:01.293", "mongoId" : "694ae6ce70f0b99d589b27b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Collections techniques", "Late-stage delinquency analysis", "Negotiation", "Conflict resolution", "Collections", "Customer relations", "Negotiation skills", "Conflict management", "Problem solving", "Canadian collection regulations" ], "skillCount" : 10, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "69fababa4c40e2acd17b121d", "title" : "Associate Customer Onboarding Manager", "company" : "Tipalti", "industry" : "FinTech", "salary" : { "min" : 3.5E7, "max" : 5.5E7, "currency" : "COP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate Customer Onboarding Manager in Medellin, Colombia, adjusted for the FinTech industry and company size." }, "location" : "Medellin, CO", "locations" : [ "Medellin", "CO" ], "timestamp" : "2026-06-16T07:02:11.078", "fingerprint" : "322b037bfe87195928114fcea03ba48fe8f81752cbd3d79115588ce33ff1bcfb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sd-solutions.breezy.hr/p/471f313c352f01-tipalti-associate-customer-onboarding-manager-co", "externalId" : "471f313c352f01", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Medellin", "state" : "Antioquia", "country" : "Colombia", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "6.2697324,-75.6025597" } ], "locationText" : "Medellin, Antioquia, Colombia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Onboard customers", "rawDescription" : "On behalf of Tipalti, SD Solutions is looking for a talented Associate Customer Onboarding Manager to step onto a fintech unicorn rocketship! SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer. As an Associate Customer Onboarding Manage", "summaryDescription" : "Associate Customer Onboarding Manager at Tipalti. Onboard customers", "createdAt" : "2026-06-14T21:47:30.720", "lastUpdated" : "2026-06-16T07:02:11.078", "ingestTimestamp" : "2026-06-14T21:47:30.720", "mongoId" : "69fababa4c40e2acd17b121d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660974d8ee00a062ba92", "title" : "Sr. Customer Solutions Manager", "company" : "Amazon Web Services, Inc.", "industry" : "Solutions Architect, Tech, Customer Solutions Mgr, Cloud Computing", "salary" : { "min" : 153600.0, "max" : 207800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, Virginia, USA", "locations" : [ "Arlington, Virginia, USA" ], "timestamp" : "2026-06-15T02:05:14.299", "fingerprint" : "0fa87803ec6e08ea19f7bb395c84cbbf9a27e2a7e597e953aa70086a5bab17e1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10442892/apply", "externalId" : "56366619-0644-466b-bb7c-53a6b27adde1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AWS, Cloud native solutions", "professionalSkills" : [ "Program management", "Organizational change management", "Business acumen", "Technical acumen", "Strategic business mindset" ], "hardSkillsList" : [ "Cloud adoption", "Technical architecture", "Program governance" ], "softSkillsList" : [ "Critical thinking", "Leadership" ], "hardSkills" : [ { "name" : "Cloud adoption", "level" : "intermediate" }, { "name" : "Technical architecture", "level" : "intermediate" }, { "name" : "Program governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Leadership" } ], "majorSkills" : "Customer success, Cloud migration, Solution architecture", "majorSkillsList" : [ "Customer success", "Cloud migration", "Solution architecture" ], "coreResponsibilities" : "Accelerate customer transformation journey, Design strategic migrations to AWS cloud, Build modern, cloud native solutions, Work backwards from customer objectives, Design end-to-end frictionless cloud adoption experience, Capture full potential of AWS solutions, Earn trust across customer's organization, Identify strategic opportunities, Uncover cloud use cases, Establish roadmaps, Establish actionable program plans, Capture success criteria, Orchestrate advanced technical architectures, Establish programmatic governance, Drive execution excellence for customer cloud journey, Contribute to business discussions, Contribute to technical discussions, Ask relevant questions to uncover dependencies, Consider the larger picture, Balance customer needs with engineering teams, Incorporate requirements into recommendations, Convey detailed technical knowledge, Actively participate in customer technical discussions, Provide guidance on best practice, See connections to improve program/process efficiency, Know solutions elsewhere, Connect existing solutions", "teamCollaboration" : "Sales teams; Solution architecture; Enterprise support; Product development; Professional services; Partners; Multidisciplinary teams; Customer executives; Customer technologists; Engineering teams", "projectManagementSkills" : [ "Program management", "Roadmap planning" ], "domainKnowledge" : "Compute; Hardware; Network; Software; Big data; Security; Cloud services", "domainList" : [ "compute", "hardware", "network", "software", "big-data", "security", "cloud-services" ], "domainSpecificKnowledge" : [ "Compute", "Hardware", "Network", "Software", "Big data", "Security", "Cloud services" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Disruptive innovation", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Travel up to 30%", "outcomesObjectives" : "Realize sustained business value; Accelerate customer transformation journey; Fulfill customer ambitions; Achieve customer success", "qualificationsBasic" : "Bachelor's degree in science, technology, engineering, math, business or equivalent, 7+ years of leading large-scale, technical or engineering programs, 4+ years of customer-facing work, Travel up to 30% of the time", "qualificationsPreferred" : "2+ years of professional work experience, Experience with AWS services, Experience with other cloud offerings, Experience with problem solving, Experience with disruptive innovation, Experience developing technology programs, Experience working across customer organizations, Experience implementing cloud services, Experience with migrations, Experience with modernization projects, Experience dealing effectively with customers during problem resolution, Experience operating efficiently under pressure, Experience driving collaborative projects from conception to delivery", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units. At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences. At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. The successful candidate will: Contributes to business and technical discussions and asks relevant questions to uncover dependencies. Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area. Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations. Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams. Ability to actively participate in customer technical discussions and provide guidance on best practice. Sees patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected. Has an understanding of relevant of services and/or products, or similar industry technology. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - Bachelor's degree in science, technology, engineering, math, business or equivalent - 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Travel up to 30% of the time Preferred Qualifications: - 2+ years of professional work experience, or experience with AWS services or other cloud offerings - Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations - Experience implementing cloud services including migrations and modernization projects or equivalent - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 169,000.00 - 228,600.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually", "summaryDescription" : "Sr. Customer Solutions Manager at Amazon Web Services, Inc.. Skills: Customer success, Cloud migration, Solution architecture. Accelerate customer transformation journey. Design strategic migrations to AWS cloud", "postedDate" : "2026-06-13T15:56:53.950", "createdAt" : "2026-06-13T15:56:53.950", "lastUpdated" : "2026-06-15T02:05:14.299", "ingestTimestamp" : "2026-06-13T15:56:53.950", "mongoId" : "6a2a660974d8ee00a062ba92", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10442892/apply", "salaryAnnualMin" : 153600, "salaryAnnualMax" : 207800, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Cloud adoption", "Technical architecture", "Program governance", "Critical thinking", "Leadership", "Customer success", "Cloud migration", "Solution architecture", "Program management", "Organizational change management", "Business acumen", "Technical acumen", "Strategic business mindset", "Roadmap planning", "Compute", "Hardware", "Network", "Software", "Big data", "Security", "Cloud services" ], "skillCount" : 21, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a305339f292fd229cf11d80", "title" : "Cultural Collections Adviser", "company" : "University of Auckland", "industry" : "Higher Education", "salary" : { "min" : 73400.0, "max" : 90700.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Auckland, Auckland, New Zealand", "locations" : [ "Auckland", "Auckland", "New Zealand" ], "timestamp" : "2026-06-16T05:13:06.322", "fingerprint" : "e83d7012214f90e38fdfa6260c52654a2bf65fbbdda93983395931b44ab79740", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TheUniversityOfAuckland/744000132079329-cultural-collections-adviser-", "externalId" : "744000132079329", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "state" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, Auckland, New Zealand", "employmentType" : "CONTRACT", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Collection management", "Research support", "Learning engagement", "Relationship building" ], "hardSkillsList" : [ "Metadata accuracy" ], "hardSkills" : [ { "name" : "Metadata accuracy", "level" : "intermediate" } ], "majorSkills" : "Cultural collections, Published collections, Research support, Teaching engagement", "majorSkillsList" : [ "Cultural collections", "Published collections", "Research support", "Teaching engagement" ], "coreResponsibilities" : "Develop published collections, Manage published collections, Preserve published collections, Provide access to published collections, Provide research consultations, Provide advisory services, Lead coordination of exhibitions, Lead coordination of displays, Lead coordination of promotional activities, Deliver teaching sessions, Support learning activities, Work collaboratively with faculties, Work collaboratively with internal teams, Support teaching partnerships, Support learning partnerships, Support research partnerships, Support metadata accuracy, Support collection discoverability, Contribute to projects, Promote Cultural Collections", "teamCollaboration" : "Academic faculties; Internal teams; Cultural Collections team; Student and Scholarly Services", "domainKnowledge" : "Documentary heritage collections; Rare books; Published heritage materials; Special collections; Te reo Māori; Tikanga Māori", "domainList" : [ "documentary-heritage-collections", "rare-books", "published-heritage-materials", "special-collections", "te-reo-maori", "tikanga-maori" ], "domainSpecificKnowledge" : [ "Documentary heritage collections", "Rare books", "Published heritage materials", "Special collections", "Te reo Māori", "Tikanga Māori" ], "toolProficiency" : [ "Alma" ], "communicationSkills" : "Communicate confidently", "qualificationsBasic" : "Experience with documentary heritage collections, Experience with rare books, Experience with published materials, Understanding of library procedures, Understanding of collection management, Understanding of handling practices, Understanding of preservation practices, Experience delivering research support, Experience delivering advisory services, Experience delivering learning engagement activities, Ability to manage multiple projects, Ability to build effective working relationships, Confidence using databases, Confidence using library management systems, Confidence using Alma", "qualificationsPreferred" : "Cataloguing knowledge, Cataloguing experience, Experience developing exhibitions, Experience developing workshops, Experience developing promotional materials, Knowledge of te reo Māori, Knowledge of tikanga Māori", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic, and collaborative environment where people are empowered to make a meaningful difference. Within Te Kāhu Tauira | Student and Scholarly Services, the Cultural Collections team plays an important role in preserving, promoting, and providing access to unique documentary heritage collections that support teaching, learning, research, and community engagement across the University. Our team is passionate about connecting people with rare and significant collections while fostering curiosity, discovery, and lifelong learning through meaningful engagement with cultural heritage materials. Te Whiwhinga mahi | The opportunity We are looking for a knowledgeable, collaborative, and passionate Cultural Collections Advisor to join our Cultural Collections team. This is a unique and rewarding opportunity to work primarily with rare books, published heritage materials, and special collections that support world-class teaching, learning, and research activities across the University. As a Cultural Collections Advisor, you will contribute to the management, preservation, and promotion of published collections while supporting students, researchers, academics, and external users to discover and engage with these valuable resources. Work spans a variety of activities including collection care, research support and teaching engagement, exhibition creation, and collection promotion, helping bring Cultural Collections to life for diverse audiences. This role is ideal for someone who enjoys working with heritage collections, building relationships, and sharing knowledge in ways that inspire curiosity and learning. You will be joining a supportive and collaborative team that values scholarship, innovation, partnership, and accessibility. Key responsibilities include: * Responsibility for the development, management, preservation, and accessibility of the published collections * Providing research consultations and advisory services to students, staff, researchers, and external clients * Lead coordination of exhibitions, displays, and promotional activities to showcase Cultural Collections holdings * Delivering teaching sessions and supporting learning activities using Cultural Collections materials * Working collaboratively with academic faculties and internal teams to support teaching, learning, and research partnerships * Supporting metadata accuracy and collection discoverability across systems and databases * Contributing to projects and initiatives across Cultural Collections and wider University services * Promoting Cultural Collections through digital and in-person engagement activities This is an exciting opportunity to contribute to the stewardship and promotion of collections that hold significant cultural, research, and educational value. This is a full-time, 37.5 hours per week role on a permanent contract. The salary range for this role is $73,400 - $90,700 per annum depending on experience and qualifications. For more information, please review the [Position Description.](https://uoa.sharepoint.com/:b:/s/PositionDescriptionManagement/IQAGS8vTDzR-SIDakIHz1SIIARFoDCiMsQR9zv_pPxdkWyw?e=2a0dAI) He kōrero mōu | About you You are someone who is passionate about heritage collections, research, and connecting people with knowledge and history. You bring strong relationship-building skills, intellectual curiosity, and the ability to communicate confidently with a wide range of audiences. You enjoy working both independently and collaboratively, managing multiple projects, and contributing positively to a team environment. Most importantly, you value accessibility, partnership, and creating engaging experiences that encourage learning, discovery, and connection. Ngā pūkenga motuhake | Important skills and experience * Experience working with documentary heritage collections, rare books, or published materials * Strong understanding of library procedures, collection management, handling and preservation practices * Experience delivering research support, advisory services, or learning engagement activities * Ability to manage multiple projects and build effective working relationships * Confidence using databases and library management systems such as Alma The following would be beneficial: * Cataloguing knowledge and experience * Experience developing exhibitions, workshops, and/or promotional materials * Knowledge of te reo Māori and tikanga Māori Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: * Flexible employment practices (including working from home and flexible hours) * Up to 6.75% company superannuation scheme * A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit [Staff Benefits](https://www.auckland.ac.nz/en/about-us/jobs-at-auckland/staff-benefits.html). Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 28/06/2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Please note that we may close the advert earlier if we find a suitable candidate. Please reach out to William Hamill - [w.hamill@auckland.ac.nz](mailto:w.hamill@auckland.ac.nz) for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email. ## Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF +, people with disabilities, parenting support, flexible work and other personal circumstances go to[ www.equity.auckland.ac.nz](http://www.equity.auckland.ac.nz/)", "summaryDescription" : "Cultural Collections Adviser at University of Auckland. Skills: Cultural collections, Published collections, Research support, Teaching engagement. Develop published collections. Manage published collections", "postedDate" : "2026-06-14T22:40:29.000", "createdAt" : "2026-06-15T21:51:04.508", "lastUpdated" : "2026-06-16T05:13:06.322", "ingestTimestamp" : "2026-06-15T21:51:04.508", "mongoId" : "6a305339f292fd229cf11d80", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 73400, "salaryAnnualMax" : 90700, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Metadata accuracy", "Cultural collections", "Published collections", "Research support", "Teaching engagement", "Collection management", "Learning engagement", "Relationship building", "Documentary heritage collections", "Rare books", "Published heritage materials", "Special collections", "Te reo Māori", "Tikanga Māori", "Alma" ], "skillCount" : 15, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305042f292fd229ceee282", "title" : "Cultural Collections Adviser", "company" : "University of Auckland", "industry" : "Higher Education", "salary" : { "min" : 73400.0, "max" : 90700.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Auckland, Auckland, New Zealand", "locations" : [ "Auckland", "Auckland", "New Zealand" ], "timestamp" : "2026-06-16T06:14:21.173", "fingerprint" : "ae3e46d06fe0bdcd93bb46f5cbf25d30300f5404311c3ec37f1fe31970d34088", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TheUniversityOfAuckland/744000132079329-cultural-collections-adviser-", "externalId" : "744000132079329", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "state" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, Auckland, New Zealand", "employmentType" : "CONTRACT", "experienceLevel" : "not-applicable", "technicalSkills" : "Alma", "professionalSkills" : [ "Collection management", "Research support", "Advisory services", "Learning engagement", "Exhibition creation", "Collection promotion", "Metadata accuracy", "Collection discoverability" ], "hardSkillsList" : [ "Collection care", "Research consultations" ], "hardSkills" : [ { "name" : "Collection care", "level" : "intermediate" }, { "name" : "Research consultations", "level" : "intermediate" } ], "majorSkills" : "Published collections, Rare books, Special collections, Heritage collections", "majorSkillsList" : [ "Published collections", "Rare books", "Special collections", "Heritage collections" ], "coreResponsibilities" : "Develop published collections, Manage published collections, Preserve published collections, Provide research consultations, Provide advisory services, Lead coordination of exhibitions, Lead coordination of displays, Lead coordination of promotional activities, Deliver teaching sessions, Support learning activities, Work collaboratively with faculties, Work collaboratively with internal teams, Support teaching partnerships, Support learning partnerships, Support research partnerships, Support metadata accuracy, Support collection discoverability, Contribute to projects, Promote Cultural Collections", "teamCollaboration" : "Academic faculties; Internal teams; Cultural Collections team; Student and Scholarly Services", "domainKnowledge" : "Documentary heritage collections; Published heritage materials; Cultural heritage materials; Te reo Māori; Tikanga Māori", "domainList" : [ "documentary-heritage-collections", "published-heritage-materials", "cultural-heritage-materials", "te-reo-maori", "tikanga-maori" ], "domainSpecificKnowledge" : [ "Documentary heritage collections", "Published heritage materials", "Cultural heritage materials", "Te reo Māori", "Tikanga Māori" ], "toolProficiency" : [ "Alma" ], "communicationSkills" : "Communicate confidently", "qualificationsBasic" : "Experience with documentary heritage collections, Experience with rare books, Experience with published materials, Understanding of library procedures, Understanding of collection management, Understanding of handling practices, Understanding of preservation practices, Experience delivering research support, Experience delivering advisory services, Experience delivering learning engagement activities, Ability to manage multiple projects, Ability to build effective working relationships, Confidence using databases, Confidence using library management systems, Experience working with published heritage materials, Experience with special collections", "qualificationsPreferred" : "Cataloguing knowledge, Cataloguing experience, Experience developing exhibitions, Experience developing workshops, Experience developing promotional materials, Knowledge of te reo Māori, Knowledge of tikanga Māori", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic, and collaborative environment where people are empowered to make a meaningful difference. Within Te Kāhu Tauira | Student and Scholarly Services, the Cultural Collections team plays an important role in preserving, promoting, and providing access to unique documentary heritage collections that support teaching, learning, research, and community engagement across the University. Our team is passionate about connecting people with rare and significant collections while fostering curiosity, discovery, and lifelong learning through meaningful engagement with cultural heritage materials. Te Whiwhinga mahi | The opportunity We are looking for a knowledgeable, collaborative, and passionate Cultural Collections Advisor to join our Cultural Collections team. This is a unique and rewarding opportunity to work primarily with rare books, published heritage materials, and special collections that support world-class teaching, learning, and research activities across the University. As a Cultural Collections Advisor, you will contribute to the management, preservation, and promotion of published collections while supporting students, researchers, academics, and external users to discover and engage with these valuable resources. Work spans a variety of activities including collection care, research support and teaching engagement, exhibition creation, and collection promotion, helping bring Cultural Collections to life for diverse audiences. This role is ideal for someone who enjoys working with heritage collections, building relationships, and sharing knowledge in ways that inspire curiosity and learning. You will be joining a supportive and collaborative team that values scholarship, innovation, partnership, and accessibility. Key responsibilities include: * Responsibility for the development, management, preservation, and accessibility of the published collections * Providing research consultations and advisory services to students, staff, researchers, and external clients * Lead coordination of exhibitions, displays, and promotional activities to showcase Cultural Collections holdings * Delivering teaching sessions and supporting learning activities using Cultural Collections materials * Working collaboratively with academic faculties and internal teams to support teaching, learning, and research partnerships * Supporting metadata accuracy and collection discoverability across systems and databases * Contributing to projects and initiatives across Cultural Collections and wider University services * Promoting Cultural Collections through digital and in-person engagement activities This is an exciting opportunity to contribute to the stewardship and promotion of collections that hold significant cultural, research, and educational value. This is a full-time, 37.5 hours per week role on a permanent contract. The salary range for this role is $73,400 - $90,700 per annum depending on experience and qualifications. For more information, please review the [Position Description.](https://uoa.sharepoint.com/:b:/s/PositionDescriptionManagement/IQAGS8vTDzR-SIDakIHz1SIIARFoDCiMsQR9zv_pPxdkWyw?e=2a0dAI) He kōrero mōu | About you You are someone who is passionate about heritage collections, research, and connecting people with knowledge and history. You bring strong relationship-building skills, intellectual curiosity, and the ability to communicate confidently with a wide range of audiences. You enjoy working both independently and collaboratively, managing multiple projects, and contributing positively to a team environment. Most importantly, you value accessibility, partnership, and creating engaging experiences that encourage learning, discovery, and connection. Ngā pūkenga motuhake | Important skills and experience * Experience working with documentary heritage collections, rare books, or published materials * Strong understanding of library procedures, collection management, handling and preservation practices * Experience delivering research support, advisory services, or learning engagement activities * Ability to manage multiple projects and build effective working relationships * Confidence using databases and library management systems such as Alma The following would be beneficial: * Cataloguing knowledge and experience * Experience developing exhibitions, workshops, and/or promotional materials * Knowledge of te reo Māori and tikanga Māori Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: * Flexible employment practices (including working from home and flexible hours) * Up to 6.75% company superannuation scheme * A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit [Staff Benefits](https://www.auckland.ac.nz/en/about-us/jobs-at-auckland/staff-benefits.html). Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 28/06/2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Please note that we may close the advert earlier if we find a suitable candidate. Please reach out to William Hamill - [w.hamill@auckland.ac.nz](mailto:w.hamill@auckland.ac.nz) for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email. ## Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF +, people with disabilities, parenting support, flexible work and other personal circumstances go to[ www.equity.auckland.ac.nz](http://www.equity.auckland.ac.nz/)", "summaryDescription" : "Cultural Collections Adviser at University of Auckland. Skills: Published collections, Rare books, Special collections, Heritage collections. Develop published collections. Manage published collections", "postedDate" : "2026-06-14T22:40:29.000", "createdAt" : "2026-06-15T21:40:05.644", "lastUpdated" : "2026-06-16T06:14:21.173", "ingestTimestamp" : "2026-06-15T21:40:05.644", "mongoId" : "6a305042f292fd229ceee282", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 73400, "salaryAnnualMax" : 90700, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Collection care", "Research consultations", "Published collections", "Rare books", "Special collections", "Heritage collections", "Collection management", "Research support", "Advisory services", "Learning engagement", "Exhibition creation", "Collection promotion", "Metadata accuracy", "Collection discoverability", "Documentary heritage collections", "Published heritage materials", "Cultural heritage materials", "Te reo Māori", "Tikanga Māori", "Alma" ], "skillCount" : 20, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c7a4274d8ee00a0944f9a", "title" : "Collections Processing Specialist III", "company" : "OneAZ Credit Union", "industry" : "Banking", "salary" : { "min" : 44000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Entry-level Collections Processing Specialist III in Phoenix, AZ, adjusted for the banking industry and company size." }, "location" : "2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 ", "locations" : [ "2355 W Pinnacle Peak Rd", "Phoenix", "AZ 85027" ], "timestamp" : "2026-06-15T11:20:56.210", "fingerprint" : "5b51b28e189370bd0ae08972a4516b111749eaa5382efe5e9c4def6dc21b635c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneazcreditunion/jobs/4265014009", "externalId" : "4265014009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Loss mitigation", "Repossession processes", "Charge off processing", "Bankruptcy processing", "Payment research" ], "hardSkills" : [ { "name" : "Loss mitigation", "level" : "intermediate" }, { "name" : "Repossession processes", "level" : "intermediate" }, { "name" : "Charge off processing", "level" : "intermediate" }, { "name" : "Bankruptcy processing", "level" : "intermediate" }, { "name" : "Payment research", "level" : "intermediate" } ], "majorSkills" : "Collections processing, Loss mitigation, Repossession, Charge offs", "majorSkillsList" : [ "Collections processing", "Loss mitigation", "Repossession", "Charge offs" ], "coreResponsibilities" : "Analyze, coordinate, and assist processing, Provide department associates information, Analyze loss mitigation requests, Assist repossession area, Order and review new titles, Process sale proceeds checks, Send notice of intent letters, Review and process repossession invoices, Process and track vehicle damage claims, Charge off repossessed accounts, Ensure notice compliance, Process charge offs, Process invoices for department expenses, Ensure utilities are activated and paid, Track property tax, Provide spreadsheet-based reporting, Process payments from third parties, Update tracking logs, Research missing payments, Process returned payments, Assist management with coordination, Organize and maintain file systems, File correspondence and records, Prepare outgoing mail, Direct mail distribution, Order department supplies, Monitor inventory, Coordinate equipment maintenance, Handle telephone calls, Support bankruptcy functions, Support repossession functions, Support loss mitigation functions, Copy and upload correspondence, Review daily ECM report", "domainKnowledge" : "Credit Union policy; Local state regulations; Bank Secrecy Act; Anti-Money Laundering; USA Patriot Act", "domainList" : [ "credit-union-policy", "local-state-regulations", "bank-secrecy-act", "anti-money-laundering", "usa-patriot-act" ], "domainSpecificKnowledge" : [ "Credit Union policy", "Local state regulations", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act" ], "specialRequirements" : "Credit and criminal background check, NMLS registration if applicable", "qualificationsBasic" : "High school diploma or GED, 1 to 12 months experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are \uD83E\uDDE9 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do \uD83D\uDE80 \uD83D\uDCCDThis position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Analyzes, coordinates, and assists in the processing of critical functions in the Collection/Recovery department. Provides department associates with information to support their duties and respond to member inquiries. Analyzes temporary loss mitigation requests to ensure compliance with policy and regulations. Assists repossession area with functions and compliance of “after repossession” processes: ordering and reviewing new titles, processing sale proceeds checks, sending notice of intent (NOI) letters, reviewing and processing repossession invoices, processing and tracking vehicle damage claims/expense reimbursement to conclusion, and charging off repossessed accounts after NOI has expired. Ensures notice of intent to sell and notice of deficiency balance letters are compliant with local state regulations at time of sending. Processes charge offs for all loans, credit cards, and share accounts, ensuring compliance with Credit Union policy. Processes invoices for department expenses, repo expenses, legal fees, foreclosure expenses. Ensures utilities are activated and paid on all foreclosed properties. Tracks property tax and ensures payments are current. Provides spreadsheet-based reporting. Processes payments from bankruptcy trustees, collection agencies, attorneys, and consumer credit counseling agencies. Updates tracking logs as needed. Research missing payments and process returned payments as needed. Assists management with the coordination of department functions and teambuilding events. Organizes and maintains file systems, files correspondence and other records for the collection/recovery department to include real estate owned (REO) properties. Prepare outgoing mail and correspondence, including e-mail and faxes. Directs mail distribution and shipping via shipping vendors. Orders department supplies, monitors inventory and coordinates equipment maintenance when needed. Handles telephone calls, conference calls, and department voice mail. Assists with inbound and outbound calls and supports bankruptcy, repossession, and loss mitigation functions. Copies and uploads correspondence to electronic index system. Reviews daily ECM report to ensure payments processed, reverse return items. What You Bring \uD83C\uDFAF High School Diploma High school diploma or general education degree (GED) required. 1 to 12 months of similar or related experience. One to six months' related experience. Compensation we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.", "summaryDescription" : "Collections Processing Specialist III at OneAZ Credit Union. Skills: Collections processing, Loss mitigation, Repossession, Charge offs. Analyze, coordinate, and assist processing. Provide department associates information", "postedDate" : "2026-06-14T08:13:28.095", "createdAt" : "2026-06-14T08:13:28.095", "lastUpdated" : "2026-06-15T11:20:56.210", "ingestTimestamp" : "2026-06-14T08:13:28.095", "mongoId" : "6a2c7a4274d8ee00a0944f9a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 44000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Loss mitigation", "Repossession processes", "Charge off processing", "Bankruptcy processing", "Payment research", "Collections processing", "Repossession", "Charge offs", "Credit Union policy", "Local state regulations", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act" ], "skillCount" : 13, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f4cf292fd229c057bc8", "title" : "Wastewater Collections Laborer (PT)", "company" : "Provo City Public Works Department", "industry" : "Government", "salary" : { "min" : 18.0, "max" : 20.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T12:43:27.019", "fingerprint" : "f50211a480f823502a239cc327e4cc5921114e2eba0f51089eece30c9f4be960", "source" : "workday", "language" : "en", "applyUrl" : "https://provo.wd1.myworkdayjobs.com/ProvoCityExternalCareerSite/job/Provo-Water-Reclamation-Plant--Collection/Wastewater-Collections-Laborer--PT-_REQ-4340", "externalId" : "REQ-4340", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Provo", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2337289,-111.6587085" } ], "locationText" : "Provo, Utah, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Operate power rodding equipment to clear lines, Operate television viewing equipment to detect sewer line, Operate sealing equipment to detect sewer line leaks, Seal leaks with packaging unit, Operate jet cleaning unit to clean lines, Operate jet cleaning unit to clean ditches, Operate jet cleaning unit to clean culverts, Locate access points with metal detectors, Locate access points using inspection of maps, Raise manholes to grade, Clean homes following sewer backups, Clean buildings following sewer backups, Keep equipment clean, Keep shop area clean, Assemble safety pipes, Cut roots, Cut grease, Cut other obstructing materials, Perform minor maintenance of electrical parts on TV, Perform minor repair of electrical parts on TV, Assist other departments needing jet machine, Perform field sampling, Assist other crew members, Assist the public", "teamCollaboration" : "Assist other crew members; Assist the public", "domainKnowledge" : "Wastewater collections", "domainList" : [ "wastewater-collections" ], "domainSpecificKnowledge" : [ "Wastewater collections" ], "toolProficiency" : [ "Power rodding equipment", "Television viewing equipment", "Sealing equipment", "Jet cleaning unit", "Metal detectors" ], "specialRequirements" : "Walking, Driving trucks, Bending, Stooping, Reaching, Lifting up to 100 lbs, Climbing in and out of manholes, Exposure to confined spaces, Exposure to adverse weather conditions, Exposure to odors, Exposure to heavy traffic, Exposure to hazardous conditions, High-stress situations, Pass a drug screen, Pass a criminal background check", "qualificationsBasic" : "Any training and/or experience that would demonstrate an ability to successfully perform the duties of the job, Valid, lawful driver license and acceptable driving record", "qualificationsPreferred" : "Commercial driver's license", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Position Title:** Wastewater Collections Laborer (PT) **Job Posting Closing Date:** ***OPEN UNTIL FILLED*** [Applications will be considered in the order they are submitted.] This is a part-time regular laborer position in the Wastewater Collections Section of the Provo City Public Works Department. Responsible, civic-minded individuals interested in supporting the citizens of Provo City by providing the services described herein are strongly encouraged to apply. **_Job Details_** **What is the compensation?** **Pay Rate:** $18.00 - $20.00 per hour depending upon skill level and experience. Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great perks: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); d) discounts from various local and national vendors, and e) free access to the City's Employee Assistance Program. **What will I do?** * Operate power rodding equipment of various sizes to clear lines. * Operate television viewing and sealing equipment to detect sewer line leaks and obstructions. * Seal leaks with packaging unit. * Operate jet cleaning unit to clean lines, ditches and culverts. * Locate access points with metal detectors and inspection of maps. * Raise manholes to grade. * Clean homes or other buildings following sewer backups. * Keep equipment and shop area clean. * Assemble safety pipes. * Cut roots, grease, and other obstructing materials. * Perform minor maintenance and repair of electrical parts on TV truck. * Assist other departments needing jet machine. * Perform field sampling. * Assist other crew members and the public as needed and perform other related duties as required. **What requirements do I need to apply?** * Any training and/or experience that would demonstrate an ability to successfully perform the duties of the job. * Valid, lawful driver license and acceptable driving record. * Preference given to candidates with a commercial driver's license. **What are the physical and environmental factors?** This work requires walking, driving trucks, bending, stooping, reaching, lifting up to 100 lbs., climbing in and out of manholes, and exposure to the following: confined spaces, adverse weather conditions, odors, heavy traffic, hazardous conditions, and may periodically involve high-stress situations or environments. **What is the schedule?** Twenty-five hours a week between the hours of 6:00 AM and 4:30 PM. Monday through Thursday. **What is the selection process?** This position is _open until filled_ and will be closed when sufficient, qualified applications to proceed with a competitive selection process have been received (at least seven days). Applications will be reviewed in the order they are submitted. Applicants must meet the minimum qualifications listed above to be eligible for consideration. If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months. **Why Provo City?** By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo **well-managed, friendly, economically vibrant, and livable for people at all stages of life.** Visit provo.gov to learn more! _Provo City is an Equal Employment Opportunity employer._ **Full Time/Part Time:** Part time **Position Type:** Regular **Scheduled Hours:** 25", "summaryDescription" : "Wastewater Collections Laborer (PT) at Provo City Public Works Department. Operate power rodding equipment to clear lines. Operate television viewing equipment to detect sewer line", "postedDate" : "2026-06-16T03:54:19.152", "createdAt" : "2026-06-16T03:54:19.134", "lastUpdated" : "2026-06-16T12:43:27.019", "ingestTimestamp" : "2026-06-16T03:54:19.134", "mongoId" : "6a307f4cf292fd229c057bc8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://provo.wd1.myworkdayjobs.com/ProvoCityExternalCareerSite/job/Provo-Water-Reclamation-Plant--Collection/Wastewater-Collections-Laborer--PT-_REQ-4340", "salaryAnnualMin" : 37440, "salaryAnnualMax" : 41600, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Wastewater collections", "Power rodding equipment", "Television viewing equipment", "Sealing equipment", "Jet cleaning unit", "Metal detectors" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a601f292fd229c12cef9", "title" : "Sr. Tax Associate", "company" : "Pyrotek", "industry" : "Mining And Metals", "salary" : { "min" : 91500.0, "max" : 123500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Spokane, WA, United States", "locations" : [ "Spokane", "WA", "United States" ], "certifications" : [ "CPA" ], "timestamp" : "2026-06-16T12:19:16.541", "fingerprint" : "7377a47d66c1eff7cba5c01c9be9d00c4ca4d4d525ac7f59b1f46d781bfc2a6e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Pyrotek3/744000132204799-sr-tax-associate", "externalId" : "744000132204799", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Spokane", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6571934,-117.4235100" } ], "locationText" : "Spokane, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Excel", "professionalSkills" : [ "Tax compliance", "Tax planning", "Process improvement", "Automation", "Strategic support", "Cross-functional collaboration" ], "hardSkillsList" : [ "Tax filings", "Tax provision", "ASC 740 reporting", "Depreciation schedules", "Property tax filings", "Unclaimed property reporting", "Tax research", "Tax analysis", "Tax documentation", "Tax procedures", "Internal controls", "Tax workpapers", "Tax models", "Tax spreadsheets", "Tax reporting tools", "Tax planning projects", "Tax forecasting", "Scenario analysis", "Cross-border tax", "International tax", "Transfer pricing", "R&D credits", "Cost segregation studies" ], "softSkillsList" : [ "Problem-solving skills", "Written communication skills", "Verbal communication skills" ], "hardSkills" : [ { "name" : "Tax filings", "level" : "intermediate" }, { "name" : "Tax provision", "level" : 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"Cross-border tax", "level" : "intermediate" }, { "name" : "International tax", "level" : "intermediate" }, { "name" : "Transfer pricing", "level" : "intermediate" }, { "name" : "R&D credits", "level" : "intermediate" }, { "name" : "Cost segregation studies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving skills" }, { "name" : "Written communication skills" }, { "name" : "Verbal communication skills" } ], "majorSkills" : "Tax compliance, Tax planning, ASC 740 reporting", "majorSkillsList" : [ "Tax compliance", "Tax planning", "ASC 740 reporting" ], "coreResponsibilities" : "Prepare tax filings, Review tax filings, Coordinate tax filings, Support corporate income tax returns, Support state income/franchise tax returns, Support sales and use tax filings, Support annual reports, Support Secretary of State filings, Coordinate estimated tax payments, Coordinate tax extensions, Assist with tax provision activities, Assist with ASC 740 reporting, Support fixed asset tax reporting, Support depreciation schedules, Support property tax filings, Support unclaimed property reporting, Research tax issues, Analyze tax issues, Maintain tax documentation, Improve tax documentation, Maintain tax procedures, Improve tax procedures, Maintain internal controls, Improve internal controls, Identify process streamlining opportunities, Reduce manual effort, Enhance tax workpapers, Enhance tax models, Enhance tax spreadsheets, Enhance reporting tools, Improve documentation practices, Improve knowledge-sharing practices, Drive standardization initiatives, Drive automation initiatives, Assist with tax planning projects, Assist with tax modeling, Assist with tax forecasting, Assist with scenario analysis, Evaluate tax impacts, Research emerging tax laws, Research regulatory developments, Partner with Finance, Partner with Legal, Partner with external advisors, Support international tax considerations, Serve as liaison, Coordinate information gathering, Provide informal mentorship, Provide technical guidance", "teamCollaboration" : "Collaborate across Finance; Collaborate across Legal; Collaborate across Operations; Work with senior leadership; Work with cross-functional teams; Liaison with external advisors", "domainKnowledge" : "Corporate tax; State income tax; Sales tax; Use tax; Property tax; Tax provision; ASC 740; Fixed assets; International tax; Cross-border operations; Transfer pricing; R&D credits; Cost segregation", "domainList" : [ "corporate-tax", "state-income-tax", "sales-tax", "use-tax", "property-tax", "tax-provision", "asc-740", "fixed-assets", "international-tax", "cross-border-operations", "transfer-pricing", "r-d-credits", "cost-segregation" ], "domainSpecificKnowledge" : [ "Corporate tax", "State income tax", "Sales tax", "Use tax", "Property tax", "Tax provision", "ASC 740", "Fixed assets", "International tax", "Cross-border operations", "Transfer pricing", "R&D credits", "Cost segregation" ], "toolProficiency" : [ "Excel" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Tax documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "specialRequirements" : "Up to 5% travel, Valid U. S. Passport", "qualificationsBasic" : "Bachelor's Degree in Accounting, Active CPA license, 3-6 years of tax experience, Experience with corporate tax compliance, Experience with tax provision (ASC 740), Advanced Excel skills, Experience working with large datasets", "qualificationsPreferred" : "Exposure to international tax concepts, Exposure to cross-border operations, Experience with tax planning, Experience with tax modeling, Experience with tax forecasting, Process improvement experience, Automation experience, Systems implementation experience, Financial modeling skills, Advanced spreadsheet development skills", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. The last car, train and plane you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger and infinitely recyclable because of Pyrotek. Join our team and create, improve and innovate the everyday! Are you a CPA who enjoys solving complex tax challenges, improving processes, and influencing business decisions? We're looking for aSenior Tax Associate to join our Spokane-based corporate tax team and play a key role in both tax compliance and strategic tax planning initiatives. Join a Growing Global Organization Where Tax Is More Than Compliance This position offers a unique opportunity to move beyond traditional tax compliance work and become a trusted business partner who helps drive operational improvements, supports planning initiatives, and contributes to a scalable, forward-thinking tax function. You'll collaborate across Finance, Legal, and Operations while working in an environment that values continuous improvement, professional growth, and practical problem-solving. What You'll Do: * Tax Compliance & Reporting * Prepare, review, and coordinate federal, state, and local tax filings and supporting schedules. * Support consolidated federal corporate income tax returns, state income/franchise tax returns, sales and use tax filings, annual reports, and Secretary of State filings. * Coordinate estimated tax payments, extensions, and compliance-related calculations. * Assist with tax provision activities and ASC 740 reporting requirements. * Support fixed asset tax reporting, depreciation schedules, property tax filings, and unclaimed property reporting. * Research and analyze tax issues to ensure compliance and support business decisions. * Maintain and improve tax documentation, procedures, and internal controls. * Process Improvement & Automation * Identify opportunities to streamline tax processes and reduce manual effort. * Enhance tax workpapers, models, spreadsheets, and reporting tools. * Improve documentation and knowledge-sharing practices to reduce key-person dependency. * Drive standardization and automation initiatives that improve efficiency, scalability, and accuracy. * Tax Planning & Strategic Support * Assist with tax planning projects, modeling, forecasting, and scenario analysis. * Evaluate tax impacts related to operational, financial, and organizational changes. * Research emerging tax laws and regulatory developments. * Partner with Finance, Legal, and external advisors on special projects and planning initiatives. * Support analysis related to cross-border and international tax considerations. * Cross-Functional Collaboration * Serve as a key liaison between internal stakeholders and external tax advisors. * Coordinate information gathering for special projects such as transfer pricing, R&D credits, and cost segregation studies. * Provide informal mentorship and technical guidance to junior team members. Work Arrangement: Hybrid (3 days in office / 2 days remote) More time in-office for onboarding/training and/or any special projects, may be required. ## Qualifications * Required Qualifications * Bachelor's Degree in Accounting * Active CPA license * 3-6 years of tax experience in public accounting or a combination of public accounting and industry * Experience with corporate tax compliance and tax provision (ASC 740) * Strong analytical and problem-solving skills * Advanced Excel skills and experience working with large datasets * Excellent written and verbal communication skills * Ability to manage multiple priorities in a deadline-driven environment * Preferred Qualifications * Exposure to international tax concepts or cross-border operations * Experience with tax planning, modeling, or forecasting * Process improvement, automation, or systems implementation experience * Financial modeling and advanced spreadsheet development skills * Why This Opportunity Stands Out * Hybrid work schedule offering flexibility and collaboration * Exposure to both compliance and strategic tax planning * Opportunity to influence process improvements and automation initiatives * Work closely with senior leadership and cross-functional teams * Continuous learning and professional development opportunities * Stable, growth-oriented global manufacturing organization * You'll thrive in this position if you enjoy: * Digging into complex tax questions and finding practical solutions * Improving processes and creating efficiencies * Building relationships across departments * Combining technical expertise with business insight * Taking ownership of projects and driving results * Travel * Up to 5% domestic and international travel * Valid U.S. Passport or ability to obtain one Ready to Make an Impact? If you're looking for a role where you can expand beyond compliance, contribute to strategic initiatives, and help shape the future of a growing tax function, we'd love to hear from you. ## Additional Information The minimum and maximum salary range for this full-time position is $91,500 - $123,500 + benefits. Relocation benefits may be available, if deemed applicable based on candidate location. Our salary ranges are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including but not limited to job-related skills, experience, and relevant education and/or training. Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits. For a full summary of Pyrotek's benefit offerings, please click [HERE](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5cb60802cff47e00073fc23c/23d0bb8a-6fa2-40f5-976e-7676c9286f00?r=s3-eu-central-1). For a full position description, please click [HERE](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5cb60802cff47e00073fc23c/d28d2727-c2fc-44e0-8684-1adbbc628cc4?r=s3-eu-central-1). $91,500 - $123,500 / Annually Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. California residents please take a moment to review our [California Resident Applicant Data Collection Notice](https://www.pyrotek.com/assets/Documents-non-repository/CCPA-Notice-for-Applicants.pdf)", "summaryDescription" : "Sr. Tax Associate at Pyrotek. Skills: Tax compliance, Tax planning, ASC 740 reporting. Prepare tax filings. Review tax filings", "postedDate" : "2026-06-15T13:37:43.000", "createdAt" : "2026-06-16T03:33:23.624", "lastUpdated" : "2026-06-16T12:19:16.541", "ingestTimestamp" : "2026-06-16T03:33:23.624", "mongoId" : "6a30a601f292fd229c12cef9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 91500, "salaryAnnualMax" : 123500, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Tax filings", "Tax provision", "ASC 740 reporting", "Depreciation schedules", "Property tax filings", "Unclaimed property reporting", "Tax research", "Tax analysis", "Tax documentation", "Tax procedures", "Internal controls", "Tax workpapers", "Tax models", "Tax spreadsheets", "Tax reporting tools", "Tax planning projects", "Tax forecasting", "Scenario analysis", "Cross-border tax", "International tax", "Transfer pricing", "R&D credits", "Cost segregation studies", "Problem-solving skills", "Written communication skills", "Verbal communication skills", "Tax compliance", "Tax planning", "Process improvement", "Automation", "Strategic support", "Cross-functional collaboration", "Corporate tax", "State income tax", "Sales tax", "Use tax", "Property tax", "ASC 740", "Fixed assets", "Cross-border operations", "Cost segregation", "CPA", "Excel" ], "skillCount" : 43, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30970df292fd229c0d92d5", "title" : "Sr Manager Customer Accounts- PSG, Drug, Grocery", "company" : "PetAg, Inc.", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Manager Customer Accounts in the Consumer Goods industry in Hampshire, United States, adjusted for seniority and company size." }, "location" : "Hampshire, Illinois, United States", "locations" : [ "Hampshire", "Illinois", "United States" ], "timestamp" : "2026-06-16T11:50:23.064", "fingerprint" : "ba485b52d743abeeabe81c02089c9b290dd33e2bdc75a9d3d58f9bf392e40bb6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/petag/jobs/5164421007", "externalId" : "5164421007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hampshire", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.0978028,-88.5303643" } ], "locationText" : "Hampshire, Illinois, United States", "experienceLevel" : "Manager", "rawDescription" : "At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Reports to: Sales Director Position Summary The Sr. Manager, Customer Accounts – PSG – Drug & Grocery will play a pivotal role in shaping and executing Pet AG's sales strategy by leading a team of managers responsible for delivering sales growth across strategic retailers in the assigned business channel. This role requires a dynamic and results-driven leader with a deep understanding of the Pet Specialty, Drug, and/or Grocery retail landscape. Success will be achieved through hands-on leadership with strategic accounts, ensuring the team meets revenue goals, builds strong customer relationships, and delivers exceptional execution across all assigned retail channels. The ideal candidate brings a proven track record of driving revenue growth in consumer goods or pet industry sales, a passion for developing high-performing teams, and the strategic acumen to identify and capitalize on opportunities that strengthen Pet AG's presence across key retail partners. Compensation & Benefits Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) Competitive base salary with performance-based bonus opportunity Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance Generous paid time off, paid holidays, and parental leave Fitness and tuition reimbursement programs Essential Duties & Responsibilities Strategic Account Management: Build and maintain strong, consultative relationships with key stakeholders at strategic retail accounts, serving as a trusted senior partner and brand ambassador for Pet AG. Specific channel strategies: Develop and implement strategic sales plans that identify growth opportunities, expand market presence, and strengthen partnerships. Enable Results Thru Others: Drive achievement of annual revenue goals across a portfolio of accounts, holding the team accountable to established sales targets and performance metrics. Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions. Key Stakeholder Management: Serve as a senior point of escalation for complex customer issues, collaborating cross-functionally with customer service, logistics, finance, and operations to ensure timely and effective resolution. Data Analytics + Storytelling: Monitor and analyze team and account performance data, leveraging insights to identify trends, adjust strategies, and optimize sales activities across markets. One Winning Team: Effectively collaborates closely with internal cross-functional teams including marketing, customer service, supply chain, and product development to ensure the team has the resources and support needed to execute against strategic account goals. Forecasting: Manage annual sales forecasts at the account and product level by utilizing historical sales data, current trends, and performance indicators Develop and Deliver Go-to-Market Plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization. Trade Resource Management: Plan, Deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan. Top-tier Leadership Behaviors: Act as an ownership mindset and accountability for results. Safety Responsibilities Follow all company safety policies and procedures. Participate in required safety training. Report unsafe conditions, near misses, and incidents promptly. Required Qualifications Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience. Experience: 5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry. Minimum of 1 year of headquarters (HQ) responsibility supporting Strategic Pet Specialty Account Pet Specialty Business Acumen: Deep understanding of customers and competitors in the Pet Specialty channel, including a strong grasp of retailer priorities, shopper behavior, category trends, and competitive dynamics that inform strategic account planning and drive sustainable revenue growth. Digital Marketing: Demonstrated experience partnering with marketing teams to develop and execute digital marketing strategies across assigned retail accounts, including e-commerce optimization, digital shelf management, paid media, and retailer-specific digital advertising programs that drive traffic, conversion, and incremental revenue growth. People Leadership: Demonstrated success leading, coaching, and developing high-performing sales teams, with a proven ability to drive revenue growth and achieve targets across complex international distributor and retail accounts. 2-3 years of people leadership preferred. Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. Self‑Direction: Results-oriented self‑starter with a solution-focused mindset and the ability to operate independently. Communication Skills: Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities. Data Analytics: Proficiency in syndicated data platforms such as Nielsen or IRI/Circana, with the ability to analyze market trends, track competitive performance, and translate data insights into actionable sales strategies that drive growth Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel. Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. Travel: Willingness and ability to travel extensively, with expected travel ranging from 40%–70%. Work Environment & Culture PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. Equal Opportunity Employer PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Ready to Apply? If you're passionate about strategic account management, leading high-performing sales teams, and driving growth within the Pet Specialty, Drug, and grocery retail channels, we'd love to hear from you. Apply today to join an employee-owned organization that empowers its people through ESOP ownership mindset and accountability for results. The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs. The estimated pay range for this role is $118,656 Min to $177,984 Max per year. Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role. PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.) Medical Insurance We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health. Vision Insurance Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan. Life Insurance with Accidental Death & Dismemberment (AD&D) We offer a company-paid $50,000 life insurance policy with AD& D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age. Short- and Long-term Disability Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month. Employee Assistance Program (EAP) EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals. Flexible Spending Account (FSA) Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited. Pet Insurance We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA. Paid Holidays & Paid Time Off (PTO) Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. *The amount of paid time off (PTO) depends upon the employee's position and years of service. Employee Stock Ownership Plan (ESOP) We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It’s an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement! 401(k) Retirement Savings Plan Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule. Fitness Reimbursement We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities. Tuition Reimbursement After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor’s level coursework related to their current job or any future job offered at PBI-Gordon Companies. Parental Leave Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our CCPA disclosure for more information. Employment is contingent upon and may not begin until the successful completion of a pre-employment background check and drug screen. PBI-Gordon and its subsidiaries participate in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information about E-Verify, including your rights and responsibilities, please visit the E-Verify Website.", "summaryDescription" : "Sr Manager Customer Accounts- PSG, Drug, Grocery at PetAg, Inc.", "postedDate" : "2026-06-16T03:16:13.692", "createdAt" : "2026-06-16T03:16:13.692", "lastUpdated" : "2026-06-16T11:50:23.064", "ingestTimestamp" : "2026-06-16T03:16:13.692", "mongoId" : "6a30970df292fd229c0d92d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consumer Goods", "llmIndustryConfidence" : 0.95 }, { "id" : "68ed10ac70f0b99d58e7bb0b", "title" : "Customer Experience and Collections Operations Lead", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, no business category", "salary" : { "min" : 185000.0, "max" : 300000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Customer Experience and Collections Operations role in Sao Paulo, Brazil, adjusted for the financial services industry and full-time employment." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "certifications" : [ "PMP", "Project Management Professional" ], "timestamp" : "2026-06-15T10:41:20.067", "fingerprint" : "17fde3deb880150ecd01ac4b0ef702e6be5cadb6f3c94152c2171aa2f5cdc920", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3104938/apply", "externalId" : "980cc027-3ab6-4e10-9563-65e082e07ebc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Excel, Tableau, BI tools", "professionalSkills" : [ "Customer Experience", "Collections Strategy", "Partner Management", "Financial Services", "Program Management", "Process Optimization", "Data Analysis", "Portfolio Management", "Recovery Rates", "Regulatory Compliance" ], "hardSkillsList" : [ "Data analytics", "Excel", "Tableau", "BI tools", "Statistical modeling", "Machine learning", "Negotiation", "Influencing", "Stakeholder management" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "Data analytics", "level" : "intermediate" }, { "name" : "Excel", "level" : "intermediate" }, { "name" : "Tableau", "level" : "intermediate" }, { "name" : "BI tools", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "Negotiation", "level" : "intermediate" }, { "name" : "Influencing", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer Experience, Collections Operations, Program Management, Stakeholder Management", "majorSkillsList" : [ "Customer Experience", "Collections Operations", "Program Management", "Stakeholder Management" ], "coreResponsibilities" : "Own customer support strategy, Optimize customer support strategy, Own collections strategy, Optimize collections strategy, Align strategy with business goals, Lead policy development, Lead procedure development, Lead recovery strategy implementation, Manage customer-impacting issues, Manage crisis situations, Manage escalations, Oversee collections performance, Manage portfolio, Drive continuous improvement, Act as primary point of contact, Support partner selection, Support partner on-boarding, Establish operational frameworks, Establish SLAs, Establish incident management processes, Coordinate with Legal teams, Coordinate with Business Development teams, Define processes, Monitor processes, Analyze processes, Define metrics, Monitor metrics, Analyze metrics, Identify improvement opportunities, Develop dashboards, Maintain dashboards, Track key performance indicators, Lead implementation of new products, Lead implementation of initiatives, Lead implementation of process improvements, Ensure compliance with regulatory requirements, Provide regular reporting, Provide insights to senior management", "teamCollaboration" : "Cross-functional teams; Partner with Product; Partner with Tech; Partner with Operations; Coordinate with Legal; Coordinate with Business Development; Stakeholder management", "projectManagementSkills" : [ "Program Management" ], "domainKnowledge" : "Financial Services regulations; Credit payments; Fintech regulations; Brazilian market operations", "domainList" : [ "financial-services-regulations", "credit-payments", "fintech-regulations", "brazilian-market-operations" ], "domainSpecificKnowledge" : [ "Financial Services regulations", "Credit payments", "Fintech regulations", "Brazilian market operations" ], "toolProficiency" : [ "Excel", "Tableau", "BI tools" ], "communicationSkills" : "Communicate with senior leadership", "problemSolvingSkills" : "Problem solving; Data analytics", "outcomesObjectives" : "Drive excellence in customer support; Drive excellence in collections operations; Drive excellence in partner management; Ensure compliance with policies; Deliver results", "qualificationsBasic" : "Bachelor's degree, Experience in problem solving, Experience in data analytics, Advanced Excel skills, Fluent in English, Solid experience in Customer Experience Program Management, Solid experience in Collections Program Management, Solid experience in Consumer Lending Collections, Experience in Brazilian market operations, Negotiation skills, Influencing skills, Stakeholder management skills", "qualificationsPreferred" : "Experience with statistical modeling, Experience with machine learning, PMP or equivalent certification, Understanding of Financial Services regulations, Understanding of credit payments regulations, Understanding of Fintech regulations, Experience launching financial products, Experience scaling financial products, Experience launching customer support sites, Experience scaling customer support sites, Experience launching customer support services, Experience scaling customer support services, Familiarity with Tableau preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services regulations and internal policies. Your ability to communicate effectively with senior leadership, manage crisis situations, plan capacities, and deliver results will be crucial for success. Key job responsibilities Strategic Customer Experience & Collections Management * Own and optimize the customer support and collections strategy for Financial Services, aligning with Amazon's customer experience and business goals * Lead the development and implementation of customer support and collections policies, procedures, and recovery strategies * Manage customer-impacting issues in real-time, including crisis management and escalations * Oversee collections performance, including portfolio management and recovery rates * Drive continuous improvement in collections effectiveness and efficiency Partner and Operations Management * Act as the primary point of contact between Customer Support, Collections, and key stakeholders including Risk, Product Management, Operations, and Technical teams * Support partner selection and on-boarding, establishing operational frameworks, SLAs, and incident management processes * Coordinate with Legal and Business Development teams on partner selection, contract management and compliance Program Management, Process Optimization & Analysis * Define, monitor, and analyze customer support, collections, and experience processes and metrics (CSAT, FCR, AHT, CPU, Recovery Rates) to identify improvement opportunities * Develop and maintain dashboards for tracking key performance indicators * Lead implementation of new customer support products, initiatives, and process improvements * Ensure compliance with regulatory requirements in customer support and collections operations * Provide regular reporting and insights to senior management on performance metrics and trends A day in the life You'll be pioneering the development of our Financial Services customer experience and collections framework. You will be part of fast-moving Day 1 culture team and will need to wear multiple hats as we scale the business while partnering with Product, Tech, and Operations. Your days will focus on establishing foundational elements to design customer support and collections processes, create performance metrics and dashboards, and build relationships across multiple stakeholders. About the team We embrace diversity and inclusion as key pillars of our culture. We offer: * Inclusive team culture that values diverse perspectives * Work-life balance with flexible working hours * Strong emphasis on mentorship and career development * Opportunity to shape the future of Financial services in Latin America Basic Qualifications: - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field - Experience in problem solving and data analytics - Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred) - Speak, write, and read fluently in English, and have the ability to take direction in English - Solid experience in Customer Experience / Support Program Management - Solid experience in Consumer Lending Collections - Experience in Brazilian market operations - Strong negotiation, influencing and stakeholder management skills Preferred Qualifications: - Experience with statistical modeling / machine learning - Project Management Professional (PMP) or equivalent certification - Strong understanding of Financial Services, credit payments or Fintech regulations - Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer Experience and Collections Operations Lead at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Experience, Collections Operations, Program Management, Stakeholder Management. Own customer support strategy. Optimize customer support strategy", "postedDate" : "2026-06-13T15:46:54.285", "createdAt" : "2026-06-13T15:46:54.285", "lastUpdated" : "2026-06-15T10:41:20.067", "ingestTimestamp" : "2026-06-13T15:46:54.285", "mongoId" : "68ed10ac70f0b99d58e7bb0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3104938/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Data analytics", "Excel", "Tableau", "BI tools", "Statistical modeling", "Machine learning", "Negotiation", "Influencing", "Stakeholder management", "Leadership", "Mentorship", "Customer Experience", "Collections Operations", "Program Management", "Stakeholder Management", "Collections Strategy", "Partner Management", "Financial Services", "Process Optimization", "Data Analysis", "Portfolio Management", "Recovery Rates", "Regulatory Compliance", "Financial Services regulations", "Credit payments", "Fintech regulations", "Brazilian market operations", "PMP", "Project Management Professional" ], "skillCount" : 29, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "69ceda3e2beec4dd3d84d260", "title" : "Collections Agent", "company" : "Nimble Credit Solutions", "industry" : "FinTech", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an Entry-level Collections Agent in Durban, South Africa, within the Financial Services industry, adjusted for company size and full-time employment." }, "location" : "Durban, ZA", "locations" : [ "Durban", "ZA" ], "timestamp" : "2026-06-15T09:24:44.926", "fingerprint" : "c38d6eec7fdb2b37706469c2ed0d96c5dcb4d84a0d151ecf6507eb10cb5a191e", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nimble-group.breezy.hr/p/fe3e0ee08516-collections-agent", "externalId" : "fe3e0ee08516", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Durban", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-29.8618250,31.0099090" } ], "locationText" : "Durban, South Africa", "employmentType" : "FULL_TIME", "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you looking for a rewarding career where your hard work and dedication pay off? At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact,", "summaryDescription" : "Collections Agent at Nimble Credit Solutions", "createdAt" : "2026-06-14T04:16:25.928", "lastUpdated" : "2026-06-15T09:24:44.926", "ingestTimestamp" : "2026-06-14T04:16:25.928", "mongoId" : "69ceda3e2beec4dd3d84d260", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.85 }, { "id" : "6a1ae88e58b93c861e9b23fa", "title" : "Sr. Customer Care Associate (Bilingual English/French)", "company" : "Hyundai Capital Canada", "industry" : "Banking", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Customer Care Associate in Toronto, Canada, adjusted for mid-seniority, full-time employment in the FinTech industry." }, "location" : "Canada-Ontario-Toronto", "locations" : [ "Canada-Ontario-Toronto" ], "timestamp" : "2026-06-16T04:25:39.290", "fingerprint" : "9912f09215ea0ce38c2e07ebb155566300493c662918428c189fb5200c56bc04", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116886", "externalId" : "116886", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "minimumEducation" : "College Diploma or University degree", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Answer incoming calls and emails, Update servicing system with notes, Identify customer questions and concerns, Provide effective solutions, Maintain high level of professionalism, Establish positive rapport with customers, Meet or exceed key performance indicators, Problem solve customer issues, Turn frustrated customers into repeat customers, Handle complaints and escalations, Escalate matters to appropriate teams, Follow-up with customers on resolution status, Work on ad-hoc requests, Assist with ad-hoc coaching and training, Manage customer care queues, Generate ad-hoc letters, Perform other servicing related tasks", "teamCollaboration" : "Team oriented", "domainKnowledge" : "Automotive finance", "domainList" : [ "automotive-finance" ], "domainSpecificKnowledge" : [ "Automotive finance" ], "problemSolvingSkills" : "Problem solve", "specialRequirements" : "Rotating shifts, Flexible work hours", "outcomesObjectives" : "Meet department SLAs; Ensure team meets SLAs", "qualificationsBasic" : "3+ years customer facing role, Bilingual French Canadian/English", "qualificationsPreferred" : "Call center environment experience, Automotive finance experience, Corporate work environment experience", "remoteFriendly" : false, "rawDescription" : "Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Motors Finance and Genesis Finance. Though a network of over 400 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers. Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success. Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, Russia, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry. Position Summary: The Sr. Customer Care Associate will be responsible for providing exceptional customer service experience by efficiently answering phone calls, emails, and escalation cases for all Hyundai, Kia and Genesis brands. The associate in this expanded role will be responsible for meeting the department SLAs while ensuring the team members are able to meet theirs. Also, the associate will facilitate ad-hoc coaching and training to other customer care associates. In addition, the associate will support the Manager, Customer Care with various assigned tasks. The Associate will work the rotating shifts between the hours of 8: 30 am to 8 pm EST. Duties & Responsibilities: Answer incoming calls and emails regarding lease and loan accounts in an efficient manner. Update the servicing system with detailed and clear notes after each call Identify customer’s questions, concerns, and complaints in a compassionate, prompt and courteous manner and provide effective solutions. Maintain a high level of professionalism with customers and establish a positive rapport with every customer Meet or exceed the key performance indicators Impact the company's bottom line by problem solving and turning frustrated customers into repeat customers Handle complaints and escalations when necessary. Escalate matters to appropriate teams or departments as needed. Follow-up with customers and/or dealers on complaint and/or question resolution status. Working on ad-hoc requests from Manager etc… Assist with Ad-hoc coaching and training sessions for new hires Manage Customer Care Queues, ad-hoc letter generation and other Servicing related tasks. Work Experience: 3+ years of experience in customer facing role, or call center environment preferred Automotive finance experience a plus Experience in corporate work environment preferred Education: College Diploma or University degree preferred Knowledge, Skills & Abilities: Bi-Lingual French Canadian/English required. Ability to communicate clearly both verbally and written in both languages. Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from others. Self-starter who is team oriented and results driven. Capacity to work flexible work hours, which may include day, evening and weekend shifts Ability to work independently and proactively problem solve. Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process. Canada-Ontario-Toronto", "summaryDescription" : "Sr. Customer Care Associate (Bilingual English/French) at Hyundai Capital Canada. Answer incoming calls and emails. Update servicing system with notes", "createdAt" : "2026-06-14T19:57:54.287", "lastUpdated" : "2026-06-16T04:25:39.290", "ingestTimestamp" : "2026-06-14T19:57:54.287", "mongoId" : "6a1ae88e58b93c861e9b23fa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Automotive finance" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "68e3dee770f0b99d589c6c8c", "title" : "Sr. Process Engineer AMZL, WW Process Engineering", "company" : "Amazon UK Services Ltd.", "industry" : "Operations, IT, Support Engineering, Fulfillment Center, fulfillment ops", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Process Engineer in London, adjusted for the logistics industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T03:36:08.412", "fingerprint" : "05796f39b7dcdf87271a8e1e3cc18a1e790830a8db7978c5b9c9da3e8dc77d65", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3101599/apply", "externalId" : "98693883-5bfc-4334-8837-93d56febca34", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" }, { "city" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "40.4167820,-3.7035070" }, { "city" : "Milan", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4641943,9.1896346" }, { "city" : "Paris", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "48.8534951,2.3483915" }, { "city" : "Luxembourg", "country" : "Luxembourg", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "49.6112768,6.1297990" }, { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" }, { "city" : "Munich", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "48.1371079,11.5753822" } ], "locationText" : "London, England, United Kingdom; Madrid, Spain; Milan, Italy; Paris, France; Luxembourg, Luxembourg; Barcelona, Spain; Munich, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AutoCAD, MS Visio", "professionalSkills" : [ "Process development", "Product development", "Logistics", "Infrastructure design", "Material flow", "Process standardization", "Process refinement", "Business case development", "Project management" ], "hardSkillsList" : [ "Process optimization", "Program management", "Capacity improvement", "Productivity improvement", "Safety improvement", "Ergonomics improvement", "Metrics tracking", "Roadmap strategy" ], "softSkillsList" : [ "Customer focus", "Autonomy", "Analytical skills", "Data-driven outlook", "Intuition" ], "hardSkills" : [ { "name" : "Process optimization", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" }, { "name" : "Capacity improvement", "level" : "intermediate" }, { "name" : "Productivity improvement", "level" : "intermediate" }, { "name" : "Safety improvement", "level" : "intermediate" }, { "name" : "Ergonomics improvement", "level" : "intermediate" }, { "name" : "Metrics tracking", "level" : "intermediate" }, { "name" : "Roadmap strategy", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer focus" }, { "name" : "Autonomy" }, { "name" : "Analytical skills" }, { "name" : "Data-driven outlook" }, { "name" : "Intuition" } ], "majorSkills" : "Process engineering, Logistics network, Infrastructure development, Project management", "majorSkillsList" : [ "Process engineering", "Logistics network", "Infrastructure development", "Project management" ], "coreResponsibilities" : "Lead design/development of new processes, Lead design/development of new equipment, Lead design/development of process-flows, Lead design/development of Infrastructure, Optimize existing processes, Optimize existing equipment, Program manage expansion of new processes, Program manage expansion of new equipment, Own/drive programs for capacity improvement, Own/drive programs for productivity improvement, Own/drive programs for safety improvement, Own/drive programs for ergonomics improvement, Author business case reviews, Chair business case reviews, Track metrics to identify improvements, Communicate expansion status to leaders, Communicate project outputs to leaders, Communicate business reviews to leaders, Create strategy for long term roadmap, Engage with organization levels, Engage with multiple stakeholder groups, Drive short term decisions, Drive mid term decisions, Drive long term decisions, Work with partners from Operations, Work with Process Improvement partners, Work with Health and Safety partners, Work with Ergonomics partners, Work with Finance partners, Work with Procurement partners, Work with external vendors, Design new equipment, Deploy new equipment, Design new processes, Deploy new processes, Put in place mechanisms to track project success, Measure KPIs, Build reports for senior leaders", "teamCollaboration" : "Worldwide counterparts; Operational support functions; European and worldwide level; Functional business teams; Technical teams; AMZL Operations partners; Support functions partners; Cross-regional benchmarking", "projectManagementSkills" : [ "Project management", "Program management", "Business cases", "Roadmap strategy" ], "domainKnowledge" : "Last Mile delivery; Physical infrastructure; Layout design; Material flow; Delivery Station operations; On-The-Road operations; Process infrastructure; Process layouts", "domainList" : [ "last-mile-delivery", "physical-infrastructure", "layout-design", "material-flow", "delivery-station-operations", "on-the-road-operations", "process-infrastructure", "process-layouts" ], "domainSpecificKnowledge" : [ "Last Mile delivery", "Physical infrastructure", "Layout design", "Material flow", "Delivery Station operations", "On-The-Road operations", "Process infrastructure", "Process layouts" ], "toolProficiency" : [ "AutoCAD", "MS Visio" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal skills; Business reviews", "documentationSkills" : "Document writing; Business case documentation; Project status documentation", "continuousLearning" : "Knowledge sharing; Mentorship; Career growth", "innovationCreativity" : "Innovation in physical infrastructure; Innovation in layout; Innovation in material flow; Developing new products; Developing new processes", "problemSolvingSkills" : "Analytical skills; Data-driven outlook", "specialRequirements" : "Circa. 30% travel required", "outcomesObjectives" : "Produce process standards; Refine process standards; Meet safety goals; Meet customer experience goals; Meet capacity goals; Meet quality goals; Meet cost goals; Improve capacity; Improve productivity; Improve safety; Improve ergonomics", "qualificationsBasic" : "Bachelor's degree in Engineering, Experience in process & product development, Experience building/innovating processes/equipment, Proven Project Management experience, Experience putting together business cases, Good document writing capability", "qualificationsPreferred" : "MBA, MSc or MEng, Knowledge of other EU languages, Advanced data analysis skills, Ability to use design/development tools, Build working relationships with business partners, Ability to work under pressure", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be based in any of the below AMZL corporate offices: London, Madrid, Milan, Paris, Luxembourg, Barcelona, Munich with circa. 30% travel required. Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. The European Amazon Logistics team is seeking an experienced, innovative, hands on and customer obsessed Sr Process Engineer to drive standardization and innovation in physical infrastructure, layout and material flow across our Last Mile delivery network. As a member of the WW Amazon Logistics Process Engineering team you will be responsible for producing and refining process standards, developing new products and processes, building on current best practices for physical infrastructure and designing Amazon Logistics equipment that is used across the EU network and beyond. Infrastructure you develop will always be produced to meet safety, customer experience, capacity, quality and cost goals. You will act as a key point of contact for your area of responsibility within the EU Amazon Logistics processes, frequently partnering with leaders in the field, as well as other operational support functions and your worldwide counterparts. The core process infrastructure ownership element of this role spans Delivery Station under-the-roof and On-the-Road operations. This position requires deep customer focus, strong autonomy and exceptional project management skills. It will involve regular communication with executors and project sponsors at both the European and worldwide level, and requires you to be detail-oriented and comfortable partnering across functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong intuition. Key job responsibilities - Lead the design and development of new processes, equipment, process-flows, Infrastructure across all processpaths with AMZL - Optimize existing processes/equipment and program manage the expansion of new processes/equipment from concept to deployment - Own and drive programs that improve capacity, productivity, safety and Ergonomics within Delivery Stations - Author and chair reports/ business case reviews to document project status and changes with senior leadership - Tracks metrics to identify areas of improvement across all processpaths - Communicate expansion status/project outputs and business reviews to senior leaders periodically - Creates strategy for long term roadmap A day in the life Your day could include engagement with all levels of the organization and multiple stakeholder groups to drive short, mid and long term decisions that have impact on a large scale across the AMZL network. You would also be working with partners from Operations, Process Improvement, Health and Safety, Ergonomics, Finance, Procurement and external vendors to design and deploy new equipment and processes for the multiple process paths in AMZL Delivery Stations. You will put in place mechanisms to track project success, measure KPIs and build reports to provide visibility to senior leaders across the organization. Finally, you will have fun doing everything listed above. About the team What do we do? Our team partners closely with AMZL Operations and support functions to identify, design and develop best-in-class process infrastructure and process layouts, and deliver them as EU AMZL network standards. We support prioritization of EU and WW continuous improvement initiatives in addition to cross-regional benchmarking. Mentorship & Career Growth: We have a broad mix of experience levels and Amazon tenures, and we celebrate knowledge sharing and mentorship. We also care about your career growth, so we assign projects based on what will help each team member develop into a better-rounded engineer and grow in their career. Inclusive Team Culture: Our team is intentional about building a climate where respect, equity and positive recognition of differences are cultivated as we think it is the best environment to foster innovation. Work/Life Harmony We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Basic Qualifications: - Bachelor's degree in an Engineering discipline - Experience in a similar process & product development role, ideally in fast-paced industrial, logistics or production/manufacturing environment - Experience in building and innovating processes and/or processing equipment in a relevant field - Proven Project Management experience - Putting together Business cases - Good Document writing capability Preferred Qualifications: - MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent) - Knowledge of other EU languages (German, French, Italian or Spanish advantageous) - Advanced data analysis skills, Knowledge & ability to use standard design and development tools e.g. AutoCAD, MS Visio - Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization - High level of written, verbal and interpersonal skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Process Engineer AMZL, WW Process Engineering at Amazon UK Services Ltd.. Skills: Process engineering, Logistics network, Infrastructure development, Project management. Lead design/development of new processes. Lead design/development of new equipment", "postedDate" : "2026-06-13T16:24:24.045", "createdAt" : "2026-06-13T16:24:24.045", "lastUpdated" : "2026-06-15T03:36:08.412", "ingestTimestamp" : "2026-06-13T16:24:24.045", "mongoId" : "68e3dee770f0b99d589c6c8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3101599/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Process optimization", "Program management", "Capacity improvement", "Productivity improvement", "Safety improvement", "Ergonomics improvement", "Metrics tracking", "Roadmap strategy", "Customer focus", "Autonomy", "Analytical skills", "Data-driven outlook", "Intuition", "Process engineering", "Logistics network", "Infrastructure development", "Project management", "Process development", "Product development", "Logistics", "Infrastructure design", "Material flow", "Process standardization", "Process refinement", "Business case development", "Business cases", "Last Mile delivery", "Physical infrastructure", "Layout design", "Delivery Station operations", "On-The-Road operations", "Process infrastructure", "Process layouts", "AutoCAD", "MS Visio" ], "skillCount" : 35, "jobCategory" : "operations", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69e104422beec4dd3def28c3", "title" : "Sr. Customer Solutions Manager", "company" : "Amazon Web Services", "industry" : "Project/Program/Product Management--Technical, Tech, Customer Solutions Mgr, Cloud Computing", "salary" : { "min" : 145000.0, "max" : 235000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Customer Solutions Manager in Singapore, adjusted for AWS's industry and company size." }, "location" : "SGP", "locations" : [ "SGP" ], "certifications" : [ "PMP certification", "SCRUM/Agile certification", "SAFe certification" ], "timestamp" : "2026-06-15T05:09:12.816", "fingerprint" : "41aedd974e6329ac11d7997f9166c1bdeeb323a85ea205c0d2e92fdaa73fde24", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386066/apply", "externalId" : "1f387e98-7e94-4421-9fcf-efcbb9a1115c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud computing", "professionalSkills" : [ "Business case development", "Program management", "Consulting expertise" ], "hardSkillsList" : [ "Migration strategy", "Cloud adoption" ], "softSkillsList" : [ "Leadership", "Problem solver", "Mentoring" ], "hardSkills" : [ { "name" : "Migration strategy", "level" : "intermediate" }, { "name" : "Cloud adoption", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem solver" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success, Cloud Migration, Program Management", "majorSkillsList" : [ "Customer Success", "Cloud Migration", "Program Management" ], "coreResponsibilities" : "Own migration programs, Partner with cross-functional teams, Act as cloud migration advisor, Understand customer business objectives, Develop executable strategies, Drive successful implementation, Understand IT and business challenges, Provide prescriptive guidance, Drive transformation, Coach customers on AWS services, Support customers in adopting solutions, Deploy AWS solutions, Drive innovation, Deliver migration programs, Earn customer trust, Engage with executive stakeholders, Engage with project teams, Collaborate across functions, Deal with ambiguity, Work autonomously, Lead cloud transformation programs, Act as single-threaded leader, Maintain knowledge of cloud technologies, Identify customer opportunities, Accelerate customer adoption, Educate customers, Enable customers, Collaborate to identify initiatives, Prioritize strategic initiatives, Contribute to function evolution, Define new processes, Implement new processes, Define new methodologies, Implement new methodologies, Define new tools, Implement new tools, Manage time effectively, Coordinate customer teams, Coordinate AWS teams, Coordinate partner teams, Accelerate customer cloud journey, Serve as thought leader, Share best practices, Mentor junior CSMs, Influence industry trends", "teamCollaboration" : "Cross-functional teams; Sales teams; Solutions architecture; Support teams; Product teams; Professional services; Partners", "projectManagementSkills" : [ "Program management", "Migration programs", "Strategic initiatives" ], "domainKnowledge" : "Cloud technology; AWS services; Cloud computing", "domainList" : [ "cloud-technology", "aws-services", "cloud-computing" ], "domainSpecificKnowledge" : [ "Cloud technology", "AWS services", "Cloud computing" ], "continuousLearning" : "Mentorship; Career growth resources", "innovationCreativity" : "Driving innovation", "problemSolvingSkills" : "Problem solver", "qualificationsBasic" : "5+ years leading large-scale programs, 2+ years customer-facing work, Bachelor's degree, Experience leading transformation project teams", "qualificationsPreferred" : "PMP certification, SCRUM/Agile certification, SAFe certification, Experience implementing cloud services, Migrations and modernization projects experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. #aws-ags-asean Key job responsibilities At Amazon Web Services, we're transforming how businesses operate through cloud technology. As a Senior Customer Solutions Manager, you will own complex migration programs from strategy through execution, partnering with cross-functional teams including sales, solutions architecture, support, product, professional services, and partners. You will be a trusted cloud migration advisor to your customer. You will apply your consulting and program management expertise to understand customer business objectives, develop executable strategies, and drive successful implementation with customers, AWS teams, and partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles. This role drives transformation across technical, operational, organizational, and educational dimensions, spanning IT teams and business units. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs. You will earn customer trust by prioritizing their long-term success over short-term gains. You will engage effectively with both executive stakeholders and project teams, collaborating across technical and business functions regardless of organizational or geographic boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers. A day in the life - Lead cloud transformation programs across technical, operational, organizational, and educational initiatives spanning IT teams and business units - Act as the single-threaded leader for Migrations and Strategic Initiative - Maintain comprehensive knowledge of existing and emerging cloud computing technologies to identify customer opportunities - Accelerate customer adoption through education and enablement - Collaborate with customers to identify and prioritize strategic initiatives - Contribute to the evolution of the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools - Manage time effectively while coordinating Customer, AWS, and Partner teams to accelerate the customer's cloud journey - Serve as a thought leader by sharing best practices across Amazon organizations, mentoring junior CSMs, and influencing industry trends About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses. Work/Life Harmony We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes. Inclusive Team Culture Here at AWS, we embrace our Leadership Principle 'Learn and Be Curious'\". Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar, one of our key goals as a company is to become Earth’s Best Employer. That’s why you’ll find extensive knowledge-sharing, mentorship and other career-advancing resources here to help you develop and grow professionally. Basic Qualifications: - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams Preferred Qualifications: - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Customer Solutions Manager at Amazon Web Services. Skills: Customer Success, Cloud Migration, Program Management. Own migration programs. Partner with cross-functional teams", "postedDate" : "2026-06-13T08:26:10.246", "createdAt" : "2026-06-13T08:26:10.246", "lastUpdated" : "2026-06-15T05:09:12.816", "ingestTimestamp" : "2026-06-13T08:26:10.246", "mongoId" : "69e104422beec4dd3def28c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10386066/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Migration strategy", "Cloud adoption", "Leadership", "Problem solver", "Mentoring", "Customer Success", "Cloud Migration", "Program Management", "Business case development", "Program management", "Consulting expertise", "Migration programs", "Strategic initiatives", "Cloud technology", "AWS services", "Cloud computing", "PMP certification", "SCRUM/Agile certification", "SAFe certification" ], "skillCount" : 19, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a3059e9f292fd229cf4bfb2", "title" : "Senior Manager, Process Engineering", "company" : "Commonwealth Fusion Systems", "industry" : "Superconductor R&D", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Milpitas, CA", "locations" : [ "Milpitas, CA" ], "timestamp" : "2026-06-16T13:58:22.865", "fingerprint" : "0d1a3776526a839e9775e63fd34d0082569764b0890999f0ba8973c5e8f873af", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/cfsenergy/8072dc61-5334-4bd1-bd55-ee0e95cbac8a/apply", "externalId" : "8072dc61-5334-4bd1-bd55-ee0e95cbac8a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milpitas", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4332273,-121.8989248" } ], "locationText" : "Milpitas, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 10, "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "## Description About Commonwealth Fusion Systems: Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent, and new technologies, we’re designing and building commercially viable fusion power plants. And we're working with policymakers and suppliers to build the energy industry of the future. We’re in the best position to make it happen. Since 2018, we’ve raised nearly $3 billion in capital, making us the largest and leading private fusion company in the world. Now we’re looking for more thinkers, doers, builders, and makers to join us. People who’ll bring new perspectives, solve tough problems, and thrive as part of a team. If that’s you and this role fits, we want to hear from you. Join the power movement as Senior Manager, Process Engineering We’re looking for a Senior Manager, Process Engineering to join our team. The Process Engineering Manager will be responsible for vacuum-based processes, including sputtering and thermal processes. A core skill needed for this role is deep knowledge of the inorganic materials science. Experience in managing a range of processes is necessary. The role will interact with R&D technical staff, process engineers and technicians. This role requires attention to detail, procedural discipline and timely execution. If you enjoy working in a collaborative, fast-paced environment, this is your opportunity to make an impact. ## What you'll do Manage and develop stable and capable unit processes Create SOPs and workflows for process systems and provide training (both written and verbal) for staff Manage a team of process engineers and technicians Work with equipment engineering and integration engineering to drive continuous improvement and achieve technical milestones Develop and use data management systems including laboratory information management systems ## What we’re looking for M.S. in a technical field (or equivalent industrial experience) including materials science, electrical engineering, or physics 10+ years' of experience working as a process engineer in thin film R&D and manufacturing 5+ years' experience as a manager Thorough understanding of process engineering concepts and inorganic materials science across a range of materials synthesis techniques Thorough understanding and regular user of designed experiments (DOE) Working knowledge of materials analysis, including optical and electron microscopy, surface probe measurements, optical and NIR probes, x-ray measurements, transport measurements Experience working with equipment vendors and directing equipment vendor activity Ability to take directions from supervisors and work independently in a fast-paced, startup environment Ability to create work instructions for staff and technicians, and provide training Meticulous attention to detail Excellent communication (written and verbal) and teamwork skills ## Bonus points for Ph.D. preferred Experience in the semiconductor, battery, solar cell, optoelectronics or related fields Experience working in a fabrication facility Experience with JMP ## Must-have Requirements Ability to occasionally lift up to 50 lbs Perform activities such as stooping, climbing, typing, standing, or sitting for extended periods of time Dedication to safety to mitigate industrial hazards that may include heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, and cryogenics Willingness to travel or work required nights/weekends/on-call occasionally, including compressed work-week shift schedule ## Additional Information #LI-Onsite At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. As we grow, we’re eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges. We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law. This role requires compliance with U.S. laws concerning the export of controlled or protected technologies or information (collectively, “Export Control Laws\"). Any offer of employment will be contingent on the need for compliance with such Export Control Laws.", "summaryDescription" : "Senior Manager, Process Engineering at Commonwealth Fusion Systems", "postedDate" : "2026-06-15T17:42:34.026", "createdAt" : "2026-06-15T17:42:34.026", "lastUpdated" : "2026-06-16T13:58:22.865", "ingestTimestamp" : "2026-06-16T03:23:05.089", "mongoId" : "6a3059e9f292fd229cf4bfb2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91dd74d8ee00a0984373", "title" : "Sr. Manager, Customer Technical Architects", "company" : "LogicMonitor", "industry" : "SaaS", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Manager, Customer Technical Architects in London, UK, adjusted for the SaaS industry and manager seniority." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T09:22:00.026", "fingerprint" : "00b53db1d0130a3cc6f0d468e96d26cbaa762393a3391b7bb4fd7c1051dd0b0c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.logicmonitor.com/career/?gh_jid=7926625", "externalId" : "7926625", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceLevel" : "Manager", "coreResponsibilities" : "Provide direction to Customer Technical Architects team, Build and manage scalable team, Manage world-class team", "domainKnowledge" : "Hybrid observability platform; Digital infrastructure", "domainList" : [ "hybrid-observability-platform", "digital-infrastructure" ], "domainSpecificKnowledge" : [ "Hybrid observability platform", "Digital infrastructure" ], "qualificationsBasic" : "Provide direction to team, Build and manage team", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Senior Manager of Customer Technical Architects will provide direction to their Customer Technical Architects team. Own all aspects of building and managing a scalable, world-class team of Customer Technical Architects, providing guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution / conversion. CTAs act as the primary technical we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KW1 #LI-Hybrid #BI-Hybrid Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U. S. Pay Transparency Nondiscrimination Provision.", "summaryDescription" : "Sr. Manager, Customer Technical Architects at LogicMonitor. Provide direction to Customer Technical Architects team. Build and manage scalable team", "postedDate" : "2026-06-14T03:42:47.710", "createdAt" : "2026-06-14T03:42:47.710", "lastUpdated" : "2026-06-15T09:22:00.026", "ingestTimestamp" : "2026-06-14T03:42:47.710", "mongoId" : "6a2c91dd74d8ee00a0984373", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Hybrid observability platform", "Digital infrastructure" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68e0a7e4ce260f92cbf8eb84", "title" : "Sr. Process Engineer AMZL, WW Process Engineering", "company" : "Amazon Business EU SARL, Sucursal en España - Q05", "industry" : "Operations, IT, Support Engineering, Fulfillment Center, fulfillment ops", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Process Engineer in London, UK, adjusted for the logistics industry and full-time employment." }, "location" : "Madrid, Community of Madrid, ESP", "locations" : [ "Madrid, Community of Madrid, ESP" ], "timestamp" : "2026-06-15T02:03:09.244", "fingerprint" : "bee59d1af1a0688340aaa438d89b08980c5beaf572c696b80612008f5783b97b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099721/apply", "externalId" : "49f03465-e4f2-4d53-b585-270aad9813e2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" }, { "city" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "40.4167820,-3.7035070" }, { "city" : "Milan", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4641943,9.1896346" }, { "city" : "Paris", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "48.8534951,2.3483915" }, { "city" : "Luxembourg", "country" : "Luxembourg", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "49.6112768,6.1297990" }, { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" }, { "city" : "Munich", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "48.1371079,11.5753822" } ], "locationText" : "London, England, United Kingdom; Madrid, Spain; Milan, Italy; Paris, France; Luxembourg, Luxembourg; Barcelona, Spain; Munich, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AutoCAD, MS Visio", "professionalSkills" : [ "Process development", "Product development", "Material flow", "Infrastructure design", "Project management" ], "hardSkillsList" : [ "Process standardization", "Layout design", "Material handling", "Ergonomics" ], "softSkillsList" : [ "Customer focus", "Autonomy", "Analytical skills", "Intuition" ], "hardSkills" : [ { "name" : "Process standardization", "level" : "intermediate" }, { "name" : "Layout design", "level" : "intermediate" }, { "name" : "Material handling", "level" : "intermediate" }, { "name" : "Ergonomics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer focus" }, { "name" : "Autonomy" }, { "name" : "Analytical skills" }, { "name" : "Intuition" } ], "majorSkills" : "Process engineering, Logistics, Project management", "majorSkillsList" : [ "Process engineering", "Logistics", "Project management" ], "coreResponsibilities" : "Lead design and development of new processes, Optimize existing processes/equipment, Program manage expansion of new processes/equipment, Own and drive programs, Author and chair reports/business case reviews, Track metrics to identify areas of improvement, Communicate expansion status/project outputs, Creates strategy for long term roadmap", "teamCollaboration" : "Partnering with leaders; Partnering across functional teams; Engagement with all levels; Working with partners", "projectManagementSkills" : [ "Project management", "Program management" ], "domainKnowledge" : "Last Mile delivery; Delivery Station operations; Material handling systems", "domainList" : [ "last-mile-delivery", "delivery-station-operations", "material-handling-systems" ], "domainSpecificKnowledge" : [ "Last Mile delivery", "Delivery Station operations", "Material handling systems" ], "toolProficiency" : [ "AutoCAD", "MS Visio" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal skills", "documentationSkills" : "Document writing; Business case reviews", "continuousLearning" : "Knowledge sharing; Mentorship; Career growth", "innovationCreativity" : "Innovation; Developing new products; Developing new processes", "problemSolvingSkills" : "Analytical skills; Data-driven outlook", "specialRequirements" : "Circa. 30% travel required", "outcomesObjectives" : "Improve capacity; Improve productivity; Improve safety; Improve Ergonomics", "qualificationsBasic" : "Experience in process & product development, Experience building/innovating processes/equipment, Proven Project Management experience, Bachelor's degree in Engineering, Putting together Business cases, Good Document writing capability", "qualificationsPreferred" : "MBA, MSc or MEng, Knowledge of other EU languages, Advanced data analysis skills, Use standard design tools, Build working relationships, Work under pressure", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be based in any of the below AMZL corporate offices: London, Madrid, Milan, Paris, Luxembourg, Barcelona, Munich with circa. 30% travel required. Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. The European Amazon Logistics team is seeking an experienced, innovative, hands on and customer obsessed Sr Process Engineer to drive standardization and innovation in physical infrastructure, layout and material flow across our Last Mile delivery network. As a member of the WW Amazon Logistics Process Engineering team you will be responsible for producing and refining process standards, developing new products and processes, building on current best practices for physical infrastructure and designing Amazon Logistics equipment that is used across the EU network and beyond. Infrastructure you develop will always be produced to meet safety, customer experience, capacity, quality and cost goals. You will act as a key point of contact for your area of responsibility within the EU Amazon Logistics processes, frequently partnering with leaders in the field, as well as other operational support functions and your worldwide counterparts. The core process infrastructure ownership element of this role spans Delivery Station under-the-roof and On-the-Road operations. This position requires deep customer focus, strong autonomy and exceptional project management skills. It will involve regular communication with executors and project sponsors at both the European and worldwide level, and requires you to be detail-oriented and comfortable partnering across functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong intuition. Key job responsibilities - Lead the design and development of new processes, equipment, process-flows, Infrastructure across all processpaths with AMZL - Optimize existing processes/equipment and program manage the expansion of new processes/equipment from concept to deployment - Own and drive programs that improve capacity, productivity, safety and Ergonomics within Delivery Stations - Author and chair reports/ business case reviews to document project status and changes with senior leadership - Tracks metrics to identify areas of improvement across all processpaths - Communicate expansion status/project outputs and business reviews to senior leaders periodically - Creates strategy for long term roadmap A day in the life Your day could include engagement with all levels of the organization and multiple stakeholder groups to drive short, mid and long term decisions that have impact on a large scale across the AMZL network. You would also be working with partners from Operations, Process Improvement, Health and Safety, Ergonomics, Finance, Procurement and external vendors to design and deploy new equipment and processes for the multiple process paths in AMZL Delivery Stations. You will put in place mechanisms to track project success, measure KPIs and build reports to provide visibility to senior leaders across the organization. Finally, you will have fun doing everything listed above. About the team What do we do? Our team partners closely with AMZL Operations and support functions to identify, design and develop best-in-class process infrastructure and process layouts, and deliver them as EU AMZL network standards. We support prioritization of EU and WW continuous improvement initiatives in addition to cross-regional benchmarking. Mentorship & Career Growth: We have a broad mix of experience levels and Amazon tenures, and we celebrate knowledge sharing and mentorship. We also care about your career growth, so we assign projects based on what will help each team member develop into a better-rounded engineer and grow in their career. Inclusive Team Culture: Our team is intentional about building a climate where respect, equity and positive recognition of differences are cultivated as we think it is the best environment to foster innovation. Work/Life Harmony We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Basic Qualifications: - Experience in a similar process & product development role, ideally in fast-paced industrial, logistics or production/manufacturing environment - Experience in building and innovating processes and/or processing equipment in a relevant field - Proven Project Management experience - Bachelor's degree in Engineering or a related field - Experience in a similar process & product development role, ideally in fast-paced industrial, logistics or production/manufacturing environment Experience in building and innovating processes and/or processing equipment in a relevant field - Putting together Business cases - Good Document writing capability Preferred Qualifications: - MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent) - Knowledge of other EU languages (German, French, Italian or Spanish advantageous) - Advanced data analysis skills, Knowledge & ability to use standard design and development tools e.g. AutoCAD, MS Visio - Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization - High level of written, verbal and interpersonal skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Process Engineer AMZL, WW Process Engineering at Amazon Business EU SARL, Sucursal en España - Q05. Skills: Process engineering, Logistics, Project management. Lead design and development of new processes. Optimize existing processes/equipment", "postedDate" : "2026-06-13T14:19:45.380", "createdAt" : "2026-06-13T14:19:45.380", "lastUpdated" : "2026-06-15T02:03:09.244", "ingestTimestamp" : "2026-06-13T14:19:45.380", "mongoId" : "68e0a7e4ce260f92cbf8eb84", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099721/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Process standardization", "Layout design", "Material handling", "Ergonomics", "Customer focus", "Autonomy", "Analytical skills", "Intuition", "Process engineering", "Logistics", "Project management", "Process development", "Product development", "Material flow", "Infrastructure design", "Program management", "Last Mile delivery", "Delivery Station operations", "Material handling systems", "AutoCAD", "MS Visio" ], "skillCount" : 21, "jobCategory" : "operations", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics" }, { "id" : "69fc49a74c40e2acd1a833f5", "title" : "Sr. Systems Associate (Customer Service Platform)", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Systems Associate in Irvine, United States, adjusted for mid-seniority, financial services industry, and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T08:05:36.201", "fingerprint" : "d50bffe7ca678087dbc89f5156b1396ecc0d472d95933bbf6b8ccd8bb30128dc", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116004", "externalId" : "116004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AWS, Cloud monitoring, Observability tools", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Agile delivery", "Release management", "Change management" ], "hardSkillsList" : [ "Business requirements documentation", "Process analysis", "User stories", "Acceptance criteria", "Process flows", "Platform configuration", "System releases", "Incident resolution", "Data migration", "Integration testing", "User acceptance testing", "Defect management", "Post-release validation" ], "hardSkills" : [ { "name" : "Business requirements documentation", "level" : "intermediate" }, { "name" : "Process analysis", "level" : "intermediate" }, { "name" : "User stories", "level" : "intermediate" }, { "name" : "Acceptance criteria", "level" : "intermediate" }, { "name" : "Process flows", "level" : "intermediate" }, { "name" : "Platform configuration", "level" : "intermediate" }, { "name" : "System releases", "level" : "intermediate" }, { "name" : "Incident resolution", "level" : "intermediate" }, { "name" : "Data migration", "level" : "intermediate" }, { "name" : "Integration testing", "level" : "intermediate" }, { "name" : "User acceptance testing", "level" : "intermediate" }, { "name" : "Defect management", "level" : "intermediate" }, { "name" : "Post-release validation", "level" : "intermediate" } ], "majorSkills" : "Customer service platform, Agile framework, Platform modernization", "majorSkillsList" : [ "Customer service platform", "Agile framework", "Platform modernization" ], "coreResponsibilities" : "Capture business requirements, Document functional requirements, Document non-functional requirements, Translate needs into user stories, Create acceptance criteria, Map process flows, Participate in Agile ceremonies, Refine user stories, Clarify requirements, Validate designs, Support sprint execution, Coordinate releases, Support platform configuration, Manage system releases, Monitor platform stability, Resolve incidents, Triage defects, Support sandbox refreshes, Support data migration, Coordinate integration testing, Plan user acceptance testing, Manage defects, Obtain business sign-off, Perform post-release validation, Drive process optimization, Standardize processes, Maintain documentation, Support change management, Support training delivery, Communicate platform capabilities", "teamCollaboration" : "Business stakeholders; Technology stakeholders; IT stakeholders; Product Owners; Delivery teams; Technical teams", "projectManagementSkills" : [ "Agile framework", "Agile ceremonies", "Sprint planning", "Backlog grooming", "Daily stand-ups", "Sprint reviews", "Retrospectives", "Release planning" ], "domainKnowledge" : "Customer service platform; Financial services; Automotive industries; AWS Well-Architected Framework; Enterprise security standards; Enterprise data classification; Encryption standards; Key management; Data center exit; Application modernization", "domainList" : [ "customer-service-platform", "financial-services", "automotive-industries", "aws-well-architected-framework", "enterprise-security-standards", "enterprise-data-classification", "encryption-standards", "key-management", "data-center-exit", "application-modernization" ], "domainSpecificKnowledge" : [ "Customer service platform", "Financial services", "Automotive industries", "AWS Well-Architected Framework", "Enterprise security standards", "Enterprise data classification", "Encryption standards", "Key management", "Data center exit", "Application modernization" ], "toolProficiency" : [ "CloudWatch", "Dynatrace", "Prometheus", "Grafana", "Splunk" ], "communicationSkills" : "Stakeholder management; Communicate complex architectures", "documentationSkills" : "Architecture diagrams; Reference architecture; Runbooks", "problemSolvingSkills" : "Root cause analysis; Incident resolution; Defect triage", "outcomesObjectives" : "Enhance customer experiences; Enhance agent experiences; Support platform evolution", "qualificationsBasic" : "8 years progressive experience, Hands-on AWS experience, Experience with cloud monitoring tools, Experience with managed service providers, Bachelor's degree in Computer Science", "qualificationsPreferred" : "Financial services industry experience, Automotive industries experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: ·          Medical, dental, and vision plans with no-cost and low-cost options ·          Annual employer HSA contribution ·          401(k) matching and immediate vesting ·          Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o     Associate / Sr. Associate: $350 o     Manager / Sr. Manager: $600 o     Director: $800 o     Executive Director: $900 o     VP or Above: $1,000 ·          100% employer-paid life and disability insurance ·          No-cost health and wellbeing programs, including a gym benefit ·          Six weeks of paid parental leave ·          Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Sr. Systems Associate (Customer Service Platform) partners with business and technology stakeholders to analyze, design, and support the delivery of customer service platform capabilities within a product-based, transformation-oriented environment. This role is responsible for capturing and documenting business requirements, mapping and optimizing end-to-end service processes, and translating business needs into actionable artifacts that enable incremental platform modernization. Working within an Agile framework, this role supports phased migration efforts, ensures alignment with business objectives and compliance standards, and drives continuous improvement to enhance customer and agent experiences while supporting long-term platform evolution. What You Will Do 1.      Business Requirements Documentation & Process Analysis: ·          Partner with IT and business stakeholders to capture, analyze, and document functional and non-functional requirements for customer service platform capabilities. ·          Translate current- and future-state needs into clear user stories, acceptance criteria, and process flows aligned with product roadmaps, business value, and compliance standards that support platform transformation initiatives. 2.      Agile Delivery & Sprint Execution Support: ·          Actively participate in Agile ceremonies (sprint planning, backlog grooming, daily stand-ups, sprint reviews, retrospectives) and collaborate with Product Owners and delivery teams to refine user stories and backlogs, clarify requirements, and validate designs. ·          Support sprint execution, release readiness, and environment coordination to ensure stable, high-quality delivery of platform enhancements. 3.      Platform Configuration, Release, and Environment Support: ·          Coordinate and support platform configuration activities, release planning, and environment management in collaboration with technical teams. Assist with the preparation, validation, and documentation of system releases, ensuring readiness for deployment into development, test, UAT, and production environments. ·          Monitor platform stability, coordinate resolution of incidents or defects impacting business operations, and escalate issues as appropriate. ·          Support sandbox refreshes, data migration activities, and integration testing to ensure seamless delivery of new capabilities and platform updates. 4.      Testing, Quality & Operational Readiness: ·          Plan and coordinate user acceptance testing, including scenario development, execution, defect management, and business sign-off. ·          Support platform stability through monitoring, incident coordination, defect triage, and post-release validation to ensure solutions meet business, performance, and reliability expectations. 5.      Continuous Improvement, Documentation & Change Support: ·          Drive process optimization and standardization efforts to improve customer and agent experiences ·          Maintain comprehensive documentation (requirements, processes, configurations, etc.) and support change management activities, including training and stakeholder communications, to drive adoption of new platform capabilities. What You Will Bring ·          Minimum 8 years of progressive experience in cloud architecture, infrastructure engineering, or platform engineering, including strong hands-on AWS experience. ·          Experience with cloud monitoring and observability tools such as CloudWatch, Dynatrace, Prometheus/Grafana, Splunk, or similar. ·          Experience working with managed service providers and outsourced vendors for cloud operations and delivery. ·          Experience in financial services or automotive industries preferred ·          Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field. ·          Master’s degree preferred. ·          ITIL Foundation certification preferred. ·          AWS certifications (Solutions Architect Associate or Professional) and networking certifications preferred. ·          Deep expertise in AWS cloud architecture, including multi-account strategies, landing zones, and hybrid cloud designs. ·          Proven experience designing production-grade architecture across compute, storage, databases, networking, and security ·          Proven experience leading large-scale cloud migrations and modernization initiatives. ·          Design and governance of AWS multi-account environments using AWS Organizations, SCPs, and environment segmentation. ·          Strong knowledge of AWS networking (VPC, route tables, security groups/NACLs, Transit Gateway, Direct Connect, Route 53). ·          Strong knowledge of AWS security (IAM, KMS, Secrets Manager, security logging/monitoring, threat detection) and secure-by-design principles. ·          Experience with infrastructure as code (Terraform and/or CloudFormation) and CI/CD automation. ·          Experience with observability and operations: logging/metrics/tracing, on-call practices, and incident/problem management. ·          Experience defining landing zones, shared services, and centralized logging architectures. ·          Strong understanding of high availability, resiliency, fault tolerance, disaster recovery, and performance optimization in cloud environments. ·          Hands-on experience designing multi-AZ and multi-region AWS architectures. ·          Ability to align solutions with the AWS Well-Architected Framework and enterprise security standards. ·          Strong understanding of enterprise data classification, encryption standards, and key management in cloud environments. ·          Proven experience supporting or leading data center exit and application modernization programs. ·          Strong documentation skills and ability to produce architecture diagrams, standards, reference architecture, and runbooks. ·          Strong communication and stakeholder management skills. ·          Ability to communicate complex cloud architectures clearly to both technical teams and executive leadership. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Sr. Systems Associate (Customer Service Platform) at Hyundai Capital America. Skills: Customer service platform, Agile framework, Platform modernization. Capture business requirements. Document functional requirements", "createdAt" : "2026-06-14T02:01:20.820", "lastUpdated" : "2026-06-15T08:05:36.201", "ingestTimestamp" : "2026-06-14T02:01:20.820", "mongoId" : "69fc49a74c40e2acd1a833f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Business requirements documentation", "Process analysis", "User stories", "Acceptance criteria", "Process flows", "Platform configuration", "System releases", "Incident resolution", "Data migration", "Integration testing", "User acceptance testing", "Defect management", "Post-release validation", "Customer service platform", "Agile framework", "Platform modernization", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Agile delivery", "Release management", "Change management", "Agile ceremonies", "Sprint planning", "Backlog grooming", "Daily stand-ups", "Sprint reviews", "Retrospectives", "Release planning", "Financial services", "Automotive industries", "AWS Well-Architected Framework", "Enterprise security standards", "Enterprise data classification", "Encryption standards", "Key management", "Data center exit", "Application modernization", "CloudWatch", "Dynatrace", "Prometheus", "Grafana", "Splunk" ], "skillCount" : 46, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca08074d8ee00a09a2689", "title" : "Collections Clerk", "company" : "FIJ Law LLP", "industry" : "Legal", "salary" : { "min" : 40500.0, "max" : 51500.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Collections Clerk in Richmond Hill, Canada, adjusted for the legal industry." }, "location" : "Richmond Hill, ON", "locations" : [ "Richmond Hill", "ON" ], "timestamp" : "2026-06-15T11:49:15.486", "fingerprint" : "1ce71f67fafb208db7199ed732bda8ecf0ab9b6e4a451f7c6edf3833cb4df43f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://hr-performance--results.breezy.hr/p/43e6eede5af3-fij-law-llp-collections-clerk", "externalId" : "43e6eede5af3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Richmond Hill", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.8801166,-79.4392925" } ], "locationText" : "Richmond Hill, Ontario, Canada", "employmentType" : "FULL_TIME", "workSiteFlexibility" : "Onsite", "rawDescription" : "FIJ Law LLP is a Richmond Hill based law firm, delivering legal services in various areas including commercial litigation focusing on debt enforcement, and mortgage remedies. While providing high-quality legal services, we maintain a professional, but relaxed and congenial environment. We have an o", "summaryDescription" : "Collections Clerk at FIJ Law LLP", "createdAt" : "2026-06-14T01:11:03.014", "lastUpdated" : "2026-06-15T11:49:15.486", "ingestTimestamp" : "2026-06-14T01:11:03.014", "mongoId" : "6a2ca08074d8ee00a09a2689", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfcac74d8ee00a0aaa0d7", "title" : "Senior Operations Manager, Servicing & Collections", "company" : "Figure", "industry" : "FinTech", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Operations Manager in FinTech in Charlotte, United States, adjusted for seniority and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States" ], "certifications" : [ "NMLS License" ], "timestamp" : "2026-06-15T09:39:56.556", "fingerprint" : "db857b17ac8c432a855baccf998528749e825e8a5949bb34a4c4a37fc8210157", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/figure/jobs/8582203002", "externalId" : "8582203002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Blockchain", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Loan servicing", "Collections strategies", "Regulatory compliance", "Customer satisfaction", "Default strategies", "Financial hardship", "Delinquency", "KPI alignment", "Payment processing", "Escrow management", "Complaint management", "Account maintenance", "Customer service", "Recovery objectives", "Risk management", "Operational resilience", "Policy execution", "Procedure execution", "Data analysis", "Data validation", "Data inaccuracies", "Data discrepancies", "Vendor reporting" ], "hardSkillsList" : [ "Mortgage servicing", "Collections", "Loan origination", "Yield-bearing stablecoin", "Money market fund", "Consumer finance", "Capital markets", "CFPB guidelines", "FDCPA guidelines" ], "softSkillsList" : [ "Leadership", "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "Mortgage servicing", "level" : "intermediate" }, { "name" : "Collections", "level" : "intermediate" }, { "name" : "Loan origination", "level" : "intermediate" }, { "name" : "Yield-bearing stablecoin", "level" : "intermediate" }, { "name" : "Money market fund", "level" : "intermediate" }, { "name" : "Consumer finance", "level" : "intermediate" }, { "name" : "Capital markets", "level" : "intermediate" }, { "name" : "CFPB guidelines", "level" : "intermediate" }, { "name" : "FDCPA guidelines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "Loan servicing, Collections, Process management, Vendor management", "majorSkillsList" : [ "Loan servicing", "Collections", "Process management", "Vendor management" ], "coreResponsibilities" : "Lead strategic direction, Manage operational management, Ensure efficient loan servicing processes, Maintain regulatory compliance, Optimize collections strategies, Minimize delinquency, Minimize loss, Enhance customer satisfaction, Ensure collections and default strategies are effective, Leverage methodologies to engage customers, Design programs, Design optimal solutions, Develop end-to-end transparency, Align KPIs to value, Develop and execute strategic vision, Ensure alignment with corporate goals, Ensure alignment with market trends, Manage mortgage servicing operations, Manage payment processing, Manage escrow, Manage complaint management, Manage account maintenance, Manage customer service, Manage collections efforts, Design and implement effective collections strategies, Design and implement effective collections processes, Balance customer service with recovery objectives, Reduce delinquency rates, Reduce delinquency roll rates, Maximize recoveries, Ensure adherence to federal regulations, Ensure adherence to state regulations, Ensure adherence to local regulations, Ensure adherence to CFPB guidelines, Ensure adherence to FDCPA guidelines, Lead a high-performing team, Mentor a high-performing team, Build a high-performing team, Foster a culture of excellence, Foster a culture of accountability, Foster a culture of continuous improvement, Monitor key performance indicators, Conduct data analysis, Identify trends, Inform decision-making, Drive operational improvements, Collaborate with underwriting teams, Collaborate with risk management teams, Collaborate with legal teams, Ensure seamless operations, Ensure effective resolution of servicing issues, Ensure effective resolution of collections issues, Identify risks related to loan servicing, Assess risks related to loan servicing, Develop strategies to mitigate risks, Enhance operational resilience, Define policies, Define procedures, Execute policies, Execute procedures, Facilitate an enthusiastic collections model, Facilitate a holistic collections model, Facilitate an effective collections model, Facilitate a customer-centric approach, Identify initiatives in technology, Identify initiatives in systems, Identify initiatives in policies, Identify improvements in technology, Identify improvements in systems, Identify improvements in policies, Enhance service, Evolve culture, Provide feedback, Ongoing monitoring, Develop highly effective team, Participate as a member of Lending Operations, Participate as a member of Servicing Leadership, Partner with other key stakeholders, Champion a consistent strategic platform, Develop a consistent strategic platform, Communicate a consistent strategic platform, Champion a consistent mission, Develop a consistent mission, Communicate a consistent mission, Champion a consistent purpose, Develop a consistent purpose, Communicate a consistent purpose, Communicate collaborative interactions with peer organizations, Facilitate collaborative interactions with peer organizations, Ensure objectives are aligned, Ensure tactics are aligned, Ensure long-term strategies are aligned, Execute business goals, Manage reconciliation of vendor reports, Support data alignment initiatives, Support data validation with vendors, Support leadership team in systems processes, Support leadership team in operations processes, Support leadership team in customer relations, Support leadership team in issue resolution, Resolve escalations", "teamCollaboration" : "Cross-functional teams; Lending Operations; Servicing Leadership; Peer organizations", "domainKnowledge" : "Mortgage servicing; Loan collections; Capital markets; Consumer finance; Blockchain technology; SEC regulations; CFPB regulations; FDCPA regulations", "domainList" : [ "mortgage-servicing", "loan-collections", "capital-markets", "consumer-finance", "blockchain-technology", "sec-regulations", "cfpb-regulations", "fdcpa-regulations" ], "domainSpecificKnowledge" : [ "Mortgage servicing", "Loan collections", "Capital markets", "Consumer finance", "Blockchain technology", "SEC regulations", "CFPB regulations", "FDCPA regulations" ], "toolProficiency" : [ "Notion", "Google Suite", "Google Docs", "Google Sheets", "Google Slides" ], "communicationSkills" : "Executive presentations; Investor communications", "continuousLearning" : "Continuing education reimbursement; Online courses", "innovationCreativity" : "R&D projects; Hackathons; Prototype development; Design thinking", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "specialRequirements" : "25% travel", "outcomesObjectives" : "Minimize delinquency rates; Maximize recoveries; Enhance customer satisfaction; Reduce delinquency roll rates", "qualificationsBasic" : "10+ years experience managing third-party service providers, 10+ years vendor management", "qualificationsPreferred" : "Collection and Default Management improvement strategies, Valid NMLS License, Ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment, Experience with operating and working with various lending systems, Experience with automated dialer platform/systems, Experience working in a start-up environment, Experience working in a consulting environment, Experience using Notion, Experience using Google Suite", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U. S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance. About the Role The Senior Operations Manager within Customer Operations will lead the strategic direction and operational management of the mortgage loan servicing and collections functions. This role is critical for ensuring efficient loan servicing processes, maintaining regulatory compliance, and optimizing collections strategies to minimize delinquency and loss while enhancing customer satisfaction. The incumbent will ensure our collections and default strategies are effective, by leveraging various methodologies to engage customers who are experiencing a financial hardship and designing programs and optimal solutions which ultimately lead to a long term path to cure the outstanding delinquency. This individual will ensure our people, processes, and systems are harmonized and simplified, providing end-to-end transparency, and align KPIs to value to all key stakeholders (Customer, Company, Community and Investors). What You’ll Do Develop and execute the strategic vision for mortgage loan servicing and collections, ensuring alignment with corporate goals and market trends. Manage mortgage servicing operations, including payment processing, escrow, complaint management, account maintenance, customer service, and collections efforts for delinquent accounts. Design and implement effective collections strategies and processes that balance customer service with recovery objectives, aiming to reduce delinquency rates, delinquency roll rates and maximize recoveries. Ensure adherence to all applicable federal, state, and local regulations governing mortgage servicing and collections, including compliance with guidelines from agencies such as the CFPB and FDCPA. Team Development and Results Accountability: Lead, mentor, and build a high-performing team, fostering a culture of excellence, accountability, and continuous improvement in both servicing and collections. Monitor key performance indicators (KPIs) and conduct data analysis to identify trends, inform decision-making, and drive operational improvements in servicing and collections. Collaborate with underwriting, risk management, and legal teams to ensure seamless operations and effective resolution of servicing and collections issues. Identify and assess risks related to loan servicing and collections; develop strategies to mitigate these risks and enhance operational resilience. Define and execute policies and procedures to facilitate an enthusiastic, holistic, and effective collections model with a customer-centric approach. Identify initiatives and improvements in technology, systems, and policies to enhance service and employee retention; work collaboratively across functions to design and implement initiatives. Proactively evolve culture through providing feedback, ongoing monitoring, and coaching to develop highly effective team Participate as a member of the Lending Operations and Servicing Leadership team; partner with other key stakeholders to champion, develop, and communicate a consistent strategic platform, mission, and purpose for the organization Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals. Manage the reconciliation of vendor reports for data inaccuracies or discrepancies. Support data alignment initiatives and data validation with our vendors for the servicing portfolio. Support leadership team in systems / operations processes, customer relations & issue resolution, if escalation required What We Look For Minimum of ten (10) years in the financial service / consumer lending industry (preferably mortgage or HELOC experience). Minimum of five (5) years in a leadership position in at least two of the following areas (Collections/Recovery, servicing administration/Operations) Bachelor’s degree preferred Knowledge and experience in service operations strategies, strategic planning, principle and execution. Demonstrated ability to analyze, interpret and manage data and develop executive summary reports and conduct presentations. Develop, implement and monitor performance KPIs, SLAs and vendor performance metrics. Familiarity with Federal, State and Local regulations as it pertains to the Loan Origination, Servicing and Collections. Leadership skills with strong interpersonal skills including coaching staff and handling conflict resolution, implementing initiatives or projects, and collaborating with other professional and non-clinical staff required. Demonstrated financial analysis with basic accounting principles required. Process improvement skills. Ability to evaluate activities and support related corporate strategies. Communication, analytical, problem-solving and decision-making skills with the ability to comprehend and suggest modifications to technical computerized systems. Strategic thinker with strong hands-on leadership skills with the ability to influence and persuade others across organizational boundaries. Experience managing a geographically dispersed workforce Proven experience managing third-party service providers/vendor management Ability to travel up to 25% of the time What Would Be a Plus Collection and Default Management improvement strategies Valid NMLS License and/or the ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment. Experience with operating and working with various lending (Loan Originations and Servicing) systems Experience with automated dialer platform/systems and the associated data structures Experience working in a start-up and/or consulting environment Experience using Notion and Google Suite (Docs, Sheets, Slides) Salary Base Compensation Range: $122,100 - 146,520/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above. Benefits Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-JR1 #LI-Hybrid", "summaryDescription" : "Senior Operations Manager, Servicing & Collections at Figure. Skills: Loan servicing, Collections, Process management, Vendor management. Lead strategic direction. Manage operational management", "postedDate" : "2026-06-14T03:37:01.572", "createdAt" : "2026-06-14T03:37:01.572", "lastUpdated" : "2026-06-15T09:39:56.556", "ingestTimestamp" : "2026-06-14T03:37:01.572", "mongoId" : "6a2cfcac74d8ee00a0aaa0d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Mortgage servicing", "Collections", "Loan origination", "Yield-bearing stablecoin", "Money market fund", "Consumer finance", "Capital markets", "CFPB guidelines", "FDCPA guidelines", "Leadership", "Mentoring", "Coaching", "Loan servicing", "Process management", "Vendor management", "Cross-functional coordination", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Collections strategies", "Regulatory compliance", "Customer satisfaction", "Default strategies", "Financial hardship", "Delinquency", "KPI alignment", "Payment processing", "Escrow management", "Complaint management", "Account maintenance", "Customer service", "Recovery objectives", "Risk management", "Operational resilience", "Policy execution", "Procedure execution", "Data analysis", "Data validation", "Data inaccuracies", "Data discrepancies", "Vendor reporting", "Loan collections", "Blockchain technology", "SEC regulations", "CFPB regulations", "FDCPA regulations", "NMLS License", "Notion", "Google Suite", "Google Docs", "Google Sheets", "Google Slides" ], "skillCount" : 53, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca5ee74d8ee00a09b8b27", "title" : "Hybrid Wholesaler", "company" : "NorthCoast Asset Management", "industry" : "Banking", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Hybrid Wholesaler in Stamford, United States, within the Financial Services industry, adjusted for company size and specific location." }, "location" : "Stamford, Connecticut, United States", "locations" : [ "Stamford", "Connecticut", "United States" ], "certifications" : [ "FINRA Series 6", "FINRA Series 7", "FINRA Series 63", "FINRA Series 66" ], "timestamp" : "2026-06-15T21:27:27.944", "fingerprint" : "f27565c63029f95d9cb70acde19c311a7eba7bbd91458b11caab45fdc2c7d152", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nc/jobs/5987700004", "externalId" : "5987700004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stamford", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0534302,-73.5387341" } ], "locationText" : "Stamford, Connecticut, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Territory management", "Advisor coverage", "Relationship management", "Sales", "Asset growth", "Product education", "Market education", "Due diligence", "CRM management", "Sales leadership", "Field feedback" ], "hardSkillsList" : [ "Quantitative modeling", "Risk controls" ], "hardSkills" : [ { "name" : "Quantitative modeling", "level" : "intermediate" }, { "name" : "Risk controls", "level" : "intermediate" } ], "majorSkills" : "Wholesaling, Asset growth, Advisor relationships", "majorSkillsList" : [ "Wholesaling", "Asset growth", "Advisor relationships" ], "coreResponsibilities" : "Manage relationships with financial advisors, Grow relationships with financial advisors, Conduct proactive outreach, Identify opportunities to deepen engagement, Support advisor onboarding, Support advisor education, Support implementation of firm strategies, Drive net flows, Identify cross-sell opportunities, Identify upsell opportunities, Track pipeline activity, Advance opportunities toward funded AUM, Deliver compliant product education, Deliver compliant product positioning, Discuss market themes, Discuss volatility, Discuss portfolio implications, Support due diligence conversations, Follow-up requests, Coordinate product-specific deep dives, Maintain accurate CRM records, Segment advisors by opportunity, Segment advisors by activity, Segment advisors by strategic importance, Monitor territory metrics, Prepare meeting recaps, Prepare internal updates, Work closely with External Wholesalers, Work closely with Sales Management, Work closely with Marketing, Work closely with Sales Enablement, Work closely with Portfolio Teams, Work closely with Product Teams, Work closely with Compliance, Work closely with Operations, Participate in territory calls, Participate in sales meetings, Participate in training sessions, Provide field feedback", "teamCollaboration" : "Internal collaboration; External Wholesalers; Sales Management; Marketing & Sales Enablement; Portfolio & Product Teams; Compliance and Operations", "domainKnowledge" : "Investment strategies; Equity strategies; Income strategies; High-net-worth investors; Financial advisors; Macroeconomic analysis; Quantitative modeling; Risk controls; Asset management; Wirehouse channel; RIA channel; Broker-Dealer channel; Investment products; Portfolio construction; Market themes; Volatility; Portfolio implications", "domainList" : [ "investment-strategies", "equity-strategies", "income-strategies", "high-net-worth-investors", "financial-advisors", "macroeconomic-analysis", "quantitative-modeling", "risk-controls", "asset-management", "wirehouse-channel", "ria-channel", "broker-dealer-channel", "investment-products", "portfolio-construction", "market-themes", "volatility", "portfolio-implications" ], "domainSpecificKnowledge" : [ "Investment strategies", "Equity strategies", "Income strategies", "High-net-worth investors", "Financial advisors", "Macroeconomic analysis", "Quantitative modeling", "Risk controls", "Asset management", "Wirehouse channel", "RIA channel", "Broker-Dealer channel", "Investment products", "Portfolio construction", "Market themes", "Volatility", "Portfolio implications" ], "toolProficiency" : [ "CRM" ], "communicationSkills" : "Product education; Market education; Due diligence conversations", "outcomesObjectives" : "Scale advisor coverage; Deepen advisor relationships; Drive asset growth", "qualificationsBasic" : "Bachelor's Degree, 4+ years asset management, 4+ years wholesaling, 4+ years financial services sales, Experience covering wirehouses, Experience covering RIAs, Experience covering broker-dealers advisors, FINRA licenses (Series 6/7, 63/66), Clean U4", "qualificationsPreferred" : "Understanding of investment products, Understanding of portfolio construction, Proven ability to drive advisor engagement, Proven ability to drive asset growth, Highly organized, Consultative, Relationship-driven", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NorthCoast Asset Management is a data-driven investment firm specializing in dynamic, risk-managed equity and income strategies for high-net-worth investors and financial advisors. With more than two decades of applied research and market experience, the firm combines macroeconomic analysis, quantitative modeling, and disciplined risk controls to actively navigate evolving market environments. The firm is headquartered in Stamford, Connecticut and operates as a part of the Focus Financial network. Position Summary NorthCoast Asset Management is a data-driven investment firm specializing in dynamic, risk-managed equity and income strategies for high-net-worth investors and financial advisors. With more than two decades of applied research and market experience, the firm combines macroeconomic analysis, quantitative modeling, and disciplined risk controls to actively navigate evolving market environments. The firm is headquartered in Stamford, Connecticut and operates as a part of the Focus Financial network. NorthCoast Asset Management is seeking a Hybrid Wholesale. The Hybrid Wholesaler serves as a bridge between internal and external distribution, combining virtual coverage, targeted in‑person meetings, and territory management responsibilities. This role is designed to scale advisor coverage, deepen relationships and drive asset growth across key channels (Wirehouse, RIA, and Broker‑Dealer). This position requires a presence in the Stamford office five days a week. Primary Responsibilities Advisor Coverage & Relationship Management Manage and grow relationships with a defined book of financial advisors across assigned territories Conduct proactive outreach via phone, video meetings, and targeted in‑person visits Identify opportunities to deepen engagement across strategies and platforms Support advisor onboarding, education, and implementation of firm strategies Sales & Asset Growth Drive net flows through consistent advisor engagement and opportunity identification Identify cross‑sell and upsell opportunities within existing relationships Track pipeline activity and advance opportunities toward funded AUM Product & Market Education Deliver compliant product education and positioning across the firm’s investment lineup Discuss market themes, volatility, and portfolio implications with advisors Support due diligence conversations and follow‑up requests Coordinate product‑specific deep dives with portfolio managers or specialists as needed Territory & CRM Management Maintain accurate CRM records (calls, meetings, follow‑ups, pipeline) Segment advisors by opportunity, activity, and strategic importance Monitor territory metrics including activity levels, flows, and conversion rates Prepare meeting recaps and internal updates for sales leadership Internal Collaboration Work closely with: External Wholesalers Sales Management Marketing & Sales Enablement Portfolio & Product Teams Compliance and Operations Participate in territory calls, sales meetings, and training sessions Provide field feedback on advisor sentiment, competitor activity, and product positioning Qualifications Bachelor’s Degree 4+ years in asset management, wholesaling, or financial services sales Experience covering wirehouses, RIAs and broker‑dealers advisors Strong understanding of investment products and portfolio construction Proven ability to drive advisor engagement and asset growth Highly organized, consultative, and relationship‑driven FINRA licenses (Series 6/7, 63/66) Clean U4 The Hybrid Wholesaler is an exempt position. The annualized base pay range for this role is expected to be between $90,000/year + incentive/bonus Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package. #LI-KP1 For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. For California Applicants: Information on your California privacy rights can be found here For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability. For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901. For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.", "summaryDescription" : "Hybrid Wholesaler at NorthCoast Asset Management. Skills: Wholesaling, Asset growth, Advisor relationships. Manage relationships with financial advisors. Grow relationships with financial advisors", "postedDate" : "2026-06-14T20:13:36.038", "createdAt" : "2026-06-14T20:13:36.038", "lastUpdated" : "2026-06-15T21:27:27.944", "ingestTimestamp" : "2026-06-14T20:13:36.038", "mongoId" : "6a2ca5ee74d8ee00a09b8b27", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Quantitative modeling", "Risk controls", "Wholesaling", "Asset growth", "Advisor relationships", "Territory management", "Advisor coverage", "Relationship management", "Sales", "Product education", "Market education", "Due diligence", "CRM management", "Sales leadership", "Field feedback", "Investment strategies", "Equity strategies", "Income strategies", "High-net-worth investors", "Financial advisors", "Macroeconomic analysis", "Asset management", "Wirehouse channel", "RIA channel", "Broker-Dealer channel", "Investment products", "Portfolio construction", "Market themes", "Volatility", "Portfolio implications", "FINRA Series 6", "FINRA Series 7", "FINRA Series 63", "FINRA Series 66", "CRM" ], "skillCount" : 35, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660974d8ee00a062ba45", "title" : "Sr. Customer Solutions Manager", "company" : "Amazon Web Services, Inc.", "industry" : "Project/Program/Product Management--Technical, Tech, Customer Solutions Mgr, Cloud Computing", "salary" : { "min" : 153600.0, "max" : 207800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, Virginia, USA", "locations" : [ "Arlington, Virginia, USA" ], "timestamp" : "2026-06-14T23:43:13.386", "fingerprint" : "a6dd5d0b09849c4bb73efeb97304bf16df96ba6aa40d777f3bc857202bc30072", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443156/apply", "externalId" : "c062e0f4-85ce-4f30-9ad8-4633bb033523", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AWS, Cloud computing", "professionalSkills" : [ "Program management", "Organizational change management", "Strategic business mindset" ], "hardSkillsList" : [ "Technical acumen", "Cloud migration", "Cloud native solutions" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical acumen", "level" : "intermediate" }, { "name" : "Cloud migration", "level" : "intermediate" }, { "name" : "Cloud native solutions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer success, Cloud solutions, Value realization", "majorSkillsList" : [ "Customer success", "Cloud solutions", "Value realization" ], "coreResponsibilities" : "Accelerate customer migration to AWS cloud, Build cloud native, modern solutions, Utilize AWS best practices, Work backwards from customer strategic objectives, Design customer cloud journey, Execute frictionless migration experience, Ensure customers capture full potential of AWS cloud, Influence multidisciplinary teams, Align sales, solution architecture, support, product, professional services,, Optimize customer outcomes, Earn trust at all levels of customer organization, Identify strategic opportunities, Identify cloud use cases, Establish roadmaps, Establish actionable program plans, Capture success criteria, Build advanced technical architectures, Allocate resources to technical activities, Allocate resources to change management activities, Establish programmatic governance, Drive execution excellence for end-to-end customer engagement, Manage technical engagement, Manage operational engagement, Manage organizational engagement, Manage educational engagement, Engage traditional IT teams, Engage business units, Demonstrate excellent customer engagement skills, Engage C-Suite, Maintain in-depth knowledge of technologies, Unlock opportunities for customers, Incorporate organizational change best practices, Accelerate customer adoption through education, Accelerate customer adoption through engagement, Assist customers in identifying use cases, Assist in developing long-term strategic relationships, Manage time efficiently, Meet personal goals, Work effectively with sales team, Work effectively with marketing team", "teamCollaboration" : "Aligning sales; Solution architecture; Support; Product; Professional services; Partners", "projectManagementSkills" : [ "Program management", "Roadmap planning", "Program plans" ], "domainKnowledge" : "Cloud computing; Cloud native architecture", "domainList" : [ "cloud-computing", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "Cloud computing", "Cloud native architecture" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Disruptive innovation", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Travel up to 30%", "outcomesObjectives" : "Realize sustained business value; Accelerate customer success", "qualificationsBasic" : "7+ years technical/engineering programs, 4+ years customer-facing work, Bachelor's degree in Science, Technology, Engineering, Math, or related field, Travel up to 30% of the time", "qualificationsPreferred" : "2+ years professional work experience, Experience with AWS services, Experience with other cloud offerings, Experience with problem solving, Experience with disruptive innovation, Experience developing technology programs, Experience working across customer organizations, Experience implementing cloud services, Experience with migrations and modernization projects, Experience driving collaborative projects, Experience dealing with customers during problem resolution, Experience operating efficiently under pressure", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical, operational, organizational, and educational) across traditional IT teams and business units. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head, a business outcome mindset, extensive technical background, excellent problem-solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal. Key job responsibilities - Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery - Accelerate customer adoption through education and engagement - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations - Assist in developing long-term strategic relationships with key accounts - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in Science, Technology, Engineering, Math, or a related field - Travel up to 30% of the time Preferred Qualifications: - 2+ years of professional work experience, or experience with AWS services or other cloud offerings - Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations - Experience implementing cloud services including migrations and modernization projects or similar - Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NJ, Jersey City - 169,000.00 - 228,600.00 USD annually USA, NY, New York - 169,000.00 - 228,600.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually", "summaryDescription" : "Sr. Customer Solutions Manager at Amazon Web Services, Inc.. Skills: Customer success, Cloud solutions, Value realization. Accelerate customer migration to AWS cloud. Build cloud native, modern solutions", "postedDate" : "2026-06-13T05:27:11.339", "createdAt" : "2026-06-13T05:27:11.339", "lastUpdated" : "2026-06-14T23:43:13.386", "ingestTimestamp" : "2026-06-13T05:27:11.339", "mongoId" : "6a2a660974d8ee00a062ba45", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443156/apply", "salaryAnnualMin" : 153600, "salaryAnnualMax" : 207800, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Technical acumen", "Cloud migration", "Cloud native solutions", "Critical thinking", "Customer success", "Cloud solutions", "Value realization", "Program management", "Organizational change management", "Strategic business mindset", "Roadmap planning", "Program plans", "Cloud computing", "Cloud native architecture" ], "skillCount" : 14, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Computing" }, { "id" : "6a3065e5f292fd229cfac8a1", "title" : "Customer Success Associate", "industry" : "Customer Success - Field", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Success Associate in Bangalore, India, with adjustments for the healthcare industry and contract employment type." }, "location" : "Bangalore", "locations" : [ "Bangalore" ], "timestamp" : "2026-06-16T12:38:47.141", "fingerprint" : "a8faa6ca4a3d24e4e739ddc30da4bc57e5b994ce5503d464616bb813c2f5a41d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/dozee/4994b8df-b579-4020-bd69-5203d974be26/apply", "externalId" : "4994b8df-b579-4020-bd69-5203d974be26", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "CONTRACT", "minimumEducation" : "Graduation /Diploma", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Conduct product demonstrations at hospitals, Showcase device capabilities and benefits, Perform product installation, Provide troubleshooting support for devices, Perform site assessments, Communicate device requirements to remote team, Train healthcare professionals on device use, Train patients on device use, Train on patient monitoring dashboard, Coordinate with remote team, Provide detailed updates on site visit activities, Establish and maintain relationships with healthcare professionals, Ensure effective communication and collaboration, Assist in ad hoc operational tasks", "teamCollaboration" : "Communicate device requirements to remote team; Coordinate with remote team", "domainKnowledge" : "Healthcare industry; Hospital industry", "domainList" : [ "healthcare-industry", "hospital-industry" ], "domainSpecificKnowledge" : [ "Healthcare industry", "Hospital industry" ], "problemSolvingSkills" : "Troubleshooting support", "specialRequirements" : "Open to travel within city, Open to working night shifts occasionally, Fluency in local languages", "qualificationsBasic" : "Graduation /Diploma (Science / ITI preferred), 0-2 years field operations/sales experience, Basic computer operating understanding", "qualificationsPreferred" : "Experience in hospital/healthcare segment, Experience working with startups, Prior experience with nurses/doctors", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Responsibilities Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. Product installation and provide troubleshooting support for devices. Perform site assessments and communicate device requirements to the remote team. Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. Coordinate with the remote team, providing detailed updates on activities conducted during site visits. Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration. Assist in ad hoc operational task, as required ## Experience Graduation /Diploma ( Science / ITI preferred) 0-2 years of field operations/ field sales experience from healthcare or hospital industry. Open to travel within the city . Open to working inside hospital wards and work in night shifts- occasionally as required, Good communication skills and fluency in local languages Prior experience of working with nurses/doctors is preferred Candidate should have basic understanding of operating a computer Additional good-to-have(s) If you have experience in the hospital/ healthcare segment If you have experience in working with startups", "summaryDescription" : "Customer Success Associate. Conduct product demonstrations at hospitals. Showcase device capabilities and benefits", "postedDate" : "2026-06-15T07:59:51.761", "createdAt" : "2026-06-15T07:59:51.761", "lastUpdated" : "2026-06-16T12:38:47.141", "ingestTimestamp" : "2026-06-16T03:25:33.389", "mongoId" : "6a3065e5f292fd229cfac8a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Healthcare industry", "Hospital industry" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d1a7974d8ee00a0aef11b", "title" : "Brokerage Collections Analyst", "company" : "Marex", "industry" : "Banking", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Brokerage Collections Analyst in the Financial Services industry in London, United Kingdom, adjusted for seniority and company size." }, "location" : "London, GB", "locations" : [ "London", "GB" ], "timestamp" : "2026-06-16T04:13:10.290", "fingerprint" : "c800ffa8519a2609eaeb707d6f4fce3b3004487a88d99befa4821aa2446f53e3", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://marex.breezy.hr/p/2fb6e07d9fb901-brokerage-collections-analyst-vn2810", "externalId" : "2fb6e07d9fb901", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "rawDescription" : "About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across f", "summaryDescription" : "Brokerage Collections Analyst at Marex", "createdAt" : "2026-06-14T20:27:29.099", "lastUpdated" : "2026-06-16T04:13:10.290", "ingestTimestamp" : "2026-06-14T20:27:29.099", "mongoId" : "6a2d1a7974d8ee00a0aef11b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30970df292fd229c0d92d4", "title" : "Sr Manager Customer Accounts- Farm & Feed, Pet Distribution", "company" : "PetAg, Inc.", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Manager Customer Accounts in the Consumer Goods industry in Hampshire, United States, adjusted for seniority and company size." }, "location" : "Hampshire, Illinois, United States", "locations" : [ "Hampshire", "Illinois", "United States" ], "timestamp" : "2026-06-16T14:16:28.830", "fingerprint" : "65d2854b4ef2df3cc1b1fafd729567fc97f6a7c4e18a5bf2431908527a54f5cf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/petag/jobs/5164423007", "externalId" : "5164423007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hampshire", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.0978028,-88.5303643" } ], "locationText" : "Hampshire, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Reports to: Sales Director Position Summary The Sr. Manager, Customer Accounts – Farm + Distribution will play a pivotal role in shaping and executing Pet AG's sales strategy by leading a team of managers responsible for delivering sales growth across strategic retailers in the assigned business channel. This role requires a dynamic and results-driven leader with a deep understanding of the Farm and Feed + Pet Distribution. Success will be achieved through hands-on leadership with strategic accounts, ensuring the team meets revenue goals, builds strong customer relationships, and delivers exceptional execution across all assigned retail channels. The ideal candidate brings a proven track record of driving revenue growth in consumer goods or pet industry sales, a passion for developing high-performing teams, and the strategic acumen to identify and capitalize on opportunities that strengthen Pet AG's presence across key retail partners. Compensation & Benefits Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) Competitive base salary with performance-based bonus opportunity Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance Generous paid time off, paid holidays, and parental leave Fitness and tuition reimbursement programs Essential Duties & Responsibilities Strategic Account Management: Build and maintain strong, consultative relationships with key stakeholders at strategic retail accounts, serving as a trusted senior partner and brand ambassador for Pet AG. Specific channel strategies: Develop and implement strategic sales plans that identify growth opportunities, expand market presence, and strengthen partnerships. Enable Results Thru Others: Drive achievement of annual revenue goals across a portfolio of accounts, holding the team accountable to established sales targets and performance metrics. Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions. Key Stakeholder Management: Serve as a senior point of escalation for complex customer issues, collaborating cross-functionally with customer service, logistics, finance, and operations to ensure timely and effective resolution. Data Analytics + Storytelling: Monitor and analyze team and account performance data, leveraging insights to identify trends, adjust strategies, and optimize sales activities across markets. One Winning Team: Effectively collaborates closely with internal cross-functional teams including marketing, customer service, supply chain, and product development to ensure the team has the resources and support needed to execute against strategic account goals. Forecasting: Manage annual sales forecasts at the account and product level by utilizing historical sales data, current trends, and performance indicators Develop and Deliver Go-to-Market Plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization. Trade Resource Management: Plan, Deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan. Top-tier Leadership Behaviors: Act as an ownership mindset and accountability for results. Safety Responsibilities Follow all company safety policies and procedures. Participate in required safety training. Report unsafe conditions, near misses, and incidents promptly. Required Qualifications Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience. Experience: 5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry. Minimum of 1 year of headquarters (HQ) responsibility supporting Strategic Farm and Feed Accounts Farm + Pet Distribution Business Acumen: Deep understanding of customers and competitors in the Farm and Feed channel, including a strong grasp of retailer priorities, shopper behavior, category trends, and competitive dynamics that inform strategic account planning and drive sustainable revenue growth. Digital Marketing: Demonstrated experience partnering with marketing teams to develop and execute digital marketing strategies across assigned retail accounts, including e-commerce optimization, digital shelf management, paid media, and retailer-specific digital advertising programs that drive traffic, conversion, and incremental revenue growth. People Leadership: Demonstrated success leading, coaching, and developing high-performing sales teams, with a proven ability to drive revenue growth and achieve targets across complex international distributor and retail accounts. 2-3 years of people leadership preferred. Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. Self‑Direction: Results-oriented self‑starter with a solution-focused mindset and the ability to operate independently. Communication Skills: Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities. Data Analytics: Proficiency in syndicated data platforms such as Nielsen or IRI/Circana, with the ability to analyze market trends, track competitive performance, and translate data insights into actionable sales strategies that drive growth Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel. Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. Travel: Willingness and ability to travel extensively, with expected travel ranging from 40%–70%. Work Environment & Culture PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. Equal Opportunity Employer PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Ready to Apply? If you're passionate about data-driven sales strategy and storytelling, building consultative relationships with strategic retail partners, and developing go-to-market plans that deliver ROI, we'd love to hear from you. Apply today to join an employee-owned organization committed to shared success, collaboration, and long-term growth through employee ownership. The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs. The estimated pay range for this role is $118,656 Min to $177,984 Max per year. Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role. PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.) Medical Insurance We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health. Vision Insurance Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan. Life Insurance with Accidental Death & Dismemberment (AD&D) We offer a company-paid $50,000 life insurance policy with AD& D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age. Short- and Long-term Disability Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month. Employee Assistance Program (EAP) EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals. Flexible Spending Account (FSA) Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited. Pet Insurance We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA. Paid Holidays & Paid Time Off (PTO) Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. *The amount of paid time off (PTO) depends upon the employee's position and years of service. Employee Stock Ownership Plan (ESOP) We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It’s an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement! 401(k) Retirement Savings Plan Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule. Fitness Reimbursement We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities. Tuition Reimbursement After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor’s level coursework related to their current job or any future job offered at PBI-Gordon Companies. Parental Leave Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our CCPA disclosure for more information. Employment is contingent upon and may not begin until the successful completion of a pre-employment background check and drug screen. PBI-Gordon and its subsidiaries participate in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information about E-Verify, including your rights and responsibilities, please visit the E-Verify Website.", "summaryDescription" : "Sr Manager Customer Accounts- Farm & Feed, Pet Distribution at PetAg, Inc.", "postedDate" : "2026-06-16T03:16:19.325", "createdAt" : "2026-06-16T03:16:19.325", "lastUpdated" : "2026-06-16T14:16:28.830", "ingestTimestamp" : "2026-06-16T03:16:19.325", "mongoId" : "6a30970df292fd229c0d92d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consumer Goods", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "sr associate process manager customer resiliency collections hybrid jobs", "metadata" : { "title" : "sr associate process manager customer resiliency collections hybrid" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 163967, "totalPages" : 3280, "hasNext" : true, "hasPrevious" : false } }

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