AssociateCustomerSuccessManager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking an Associate Customer Success Manager to support our K-12 customers. The ideal candidate is highly motivated, professional, organized, and a true team player. Our rapid growth demands someone who can manage shifting priorities and achieve territory goals in a fast-paced environment. As an Associate Customer Success Manager, you’ll play a key role in retaining and growing accounts while expanding Instructure’s market presence. This role focuses on supporting customers who have adopted Parchment, delivering exceptional service to ensure strong, lasting relationships. What You’ll Be Doing: - Serve as a liaison between customers and Instructure - Deliver a superior member experience by exceeding expectations through high-value, consultative engagements - Meet with Parchment members to align products and services with business strategy, identify needs, and uncover opportunities to grow accounts - Develop targeted strategies to build a broad network of relationships across all levels of a member’s organization and within Parchment - Communicate effectively by delivering well-prepared presentations, sharing key resul