CollectionsManager,FinOps

GAR (Global Accts Rec) is looking for a proactive, customer and people centric Finance Leader to support the Collections process. The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments. This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals. Summary of Responsibilities Be an expert in the collection processes Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process. Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes Manage direct reports and internal/ external stakeholders Assist in resolving escalated discrepancies to ensure timely and accurate resolution. Working with the functional leaders and other internal groups to build scalable processes Collaborating with the Global Finance Operations team and internal business partners. Lead and Participate in operational excellence activities Analyze processes, recommend improvements and manage related quality/internal controls indicator.   Management Responsibilities Managing annual performance targets, creating and monitoring appropriate performance metrics Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders Oversee the hiring & training of new team members and support their development Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic ba