{ "count" : 142795, "data" : [ { "id" : "68b706967fc9a711f0f6ef0b", "title" : "Operations Support Manager, MSP - CX Support (Process & Performance)", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Ops Engineering, operations", "salary" : { "min" : 107600.0, "max" : 177900.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bloomington, California, USA", "locations" : [ "Bloomington, California, USA" ], "timestamp" : "2026-06-15T00:54:03.633", "fingerprint" : "fe332d74e92f53d5daf68ab9b2bd97c42869dc03e64bea17e9c7ae22cddeef13", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3050651/apply", "externalId" : "3f6748ab-c1ae-45d3-96e1-895042fa52c7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bloomington", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0592342,-117.4029681" } ], "locationText" : "Bloomington, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Performance metrics", "Operational processes", "Process improvement", "Automation design", "Procedure redesign" ], "hardSkillsList" : [ "Process analysis", "Performance analysis", "Value stream analysis", "Reliability centered maintenance" ], "softSkillsList" : [ "Problem solving", "Teamwork", "Adaptability" ], "hardSkills" : [ { "name" : "Process analysis", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Value stream analysis", "level" : "intermediate" }, { "name" : "Reliability centered maintenance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" }, { "name" : "Teamwork" }, { "name" : "Adaptability" } ], "majorSkills" : "Process improvement, Performance analysis, Robotics support", "majorSkillsList" : [ "Process improvement", "Performance analysis", "Robotics support" ], "coreResponsibilities" : "Maximize performance of robotics systems, Serve as link between operations leaders and technologists, Serve as link between operations leaders and engineers, Serve as link between operations leaders and support, Launch new systems, Develop continuous improvement initiatives, Implement continuous improvement initiatives, Drive best practices across fulfillment network, Develop standard operating procedures, Implement standard operating procedures, Develop performance metrics, Implement performance metrics, Develop feedback mechanisms, Implement feedback mechanisms, Build cohesive team for safety, Build cohesive team for reliability, Build cohesive team for performance, Support customer field operations, Improve processes through automation design, Deploy automation, Create process metrics for performance, Create process metrics for volume, Create process metrics for capacity, Create process metrics for process efficiency, Drive reliability centered maintenance concepts, Influence design changes, Influence process changes, Influence procedure redesign, Evaluate operational processes, Design operational processes, Implement operational processes, Analyze workflow data, Analyze process data, Analyze throughput data, Analyze reporting data, Evaluate current-state operational processes, Develop action plans for improvement, Support design of future state workflow, Support improvement of future state workflow, Conduct process analysis, Conduct performance analysis, Provide site support for MSP product lines, Provide regional support for MSP product lines, Provide site support for MSP customers, Provide regional support for MSP customers, Develop network wide process improvement solutions, Enhance sort automation entitlement, Support MSP internal teams with expertise, Support network partners with expertise", "teamCollaboration" : "Cross-functional teams; Operations leaders; Technologists; Engineers; Support technicians; Robotics hardware experts; Systems experts; Network partners", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Robotics technology; Fulfillment network; Transportation network; Sortation automation; Mechatronics; Sustainable packaging", "domainList" : [ "robotics-technology", "fulfillment-network", "transportation-network", "sortation-automation", "mechatronics", "sustainable-packaging" ], "domainSpecificKnowledge" : [ "Robotics technology", "Fulfillment network", "Transportation network", "Sortation automation", "Mechatronics", "Sustainable packaging" ], "innovationCreativity" : "Invention; New improvements", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Up to 75% travel", "outcomesObjectives" : "Improve UIS work-cells operational processes; Improve UIS work-cells performance efficiency; Improve and/or enhance sort automation entitlement", "qualificationsBasic" : "5+ years managing large projects, Bachelor's degree, Experience in automated material handling, Experience in non-automated material handling", "qualificationsPreferred" : "Master's degree in engineering, Master's degree in mechanical, Master's degree in operations, Master's degree in supply chain, Master's degree in business administration, Master's degree in STEM field, Lean Management experience, Six Sigma experience, Operations engineer tools experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with operations leaders to maximize the performance of advanced robotics systems. You are responsible for being the link between operations leaders and technologists, engineers, and support technicians working within the MSP organization. You will launch new systems, develop and implement continuous improvement initiatives, and drive best practices across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with robotics hardware and systems experts to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. The Operations Support Manager (OSM) is responsible for customer field support, process improvement, including design and deployment of automation. The PM will create process metrics in support of performance, volume, capacity, and processes efficiency reporting. The successful candidate will have a strong understanding of automation and operational processes across sortation automation, understand and drive reliability centered maintenance concepts, and influence design / process changes / procedure redesign, etc in direct support of quality and efficiency improvement efforts. This role will be responsible for projects centered on evaluation, design, and implementation of best practice to improve UIS work-cells operational processes and performance efficiency. They will be expected to analyze data related to workflow, processes, throughput, and reporting to evaluate the efficiency of current-state operational processes and develop action plans to improve. Additionally, they may be deployed to site to support design and improvement of future state workflow across Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) product portfolios. Key job responsibilities -Conduct process and performance analysis and provide direct site, regional support for MSP product lines and customers. -Develop network wide process improvement solutions to improve and/or enhance sort automation entitlement using field observations and value stream analysis. -Support MSP internal teams and network partners with process and performance subject matter expertise. -Up to 75% travel expected -Flexible locations across the US Basic Qualifications: - 5+ years of directly managing and responsible for multiple large projects experience - Bachelor's degree - Experience and strong technical background in relevant fields of automated or non-automated material handling equipment Preferred Qualifications: - Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field - Experience in Lean Management, Six Sigma and other operations engineer tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Operations Support Manager, MSP - CX Support (Process & Performance) at Amazon.com Services LLC. Skills: Process improvement, Performance analysis, Robotics support. Maximize performance of robotics systems. Serve as link between operations leaders and technologists", "postedDate" : "2026-06-13T08:15:29.939", "createdAt" : "2026-06-13T08:15:29.939", "lastUpdated" : "2026-06-15T00:54:03.633", "ingestTimestamp" : "2026-06-13T08:15:29.939", "mongoId" : "68b706967fc9a711f0f6ef0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3050651/apply", "salaryAnnualMin" : 107600, "salaryAnnualMax" : 177900, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Process analysis", "Performance analysis", "Value stream analysis", "Reliability centered maintenance", "Problem solving", "Teamwork", "Adaptability", "Process improvement", "Robotics support", "Process management", "Performance metrics", "Operational processes", "Automation design", "Procedure redesign", "Project management", "Robotics technology", "Fulfillment network", "Transportation network", "Sortation automation", "Mechatronics", "Sustainable packaging" ], "skillCount" : 21, "jobCategory" : "operations", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cc34474d8ee00a0a08e01", "title" : "Product Manager, CX & Support Operations", "company" : "Owner", "industry" : "Revenue", "location" : "Remote - United States", "locations" : [ "Remote - United States", "Remote - Canada" ], "timestamp" : "2026-06-15T06:50:26.703", "fingerprint" : "f1bc0cad641703e5bd636572e155c2130f0c6e7d12e01b540187f8f2159b9441", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/owner/722919ca-3955-4f13-a65b-d8a715d37ef0/application", "externalId" : "722919ca-3955-4f13-a65b-d8a715d37ef0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "technicalSkills" : "APIs, webhooks", "professionalSkills" : [ "Support domain knowledge including ticketing, case lifecycle, SLAs, escalation paths, and agent enablement is required." ], "hardSkillsList" : [ "Salesforce Service Cloud", "Intercom" ], "softSkillsList" : [ "Cross-functional collaboration, Pragmatic execution" ], "hardSkills" : [ { "name" : "Salesforce Service Cloud", "level" : "intermediate" }, { "name" : "Intercom", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Cross-functional collaboration, Pragmatic execution" } ], "majorSkills" : "Support Operations, Roadmap ownership", "majorSkillsList" : [ "Support Operations, Roadmap ownership" ], "coreResponsibilities" : "The Product Manager will own and advance the Support RevOps roadmap, partnering closely with Support leadership to architect and optimize infrastructure for customer support operations. This includes building and optimizing Salesforce Service Cloud case management, owning Intercom configuration and integrations across multiple channels, and supporting improvements to workforce management and quality assurance tooling. The goal is to decrease time-to-answer, improve resolution rates, and reduce reliance on other teams through self-serve reporting and integrations.", "teamCollaboration" : "This role will collaborate with the Revenue Operations Manager, Customer Success, Support leadership (Director of Support, Support Managers), Customer Success leadership, the RevOps/Salesforce development team, Product/Data teams, and Support agents as primary end users.", "projectManagementSkills" : [ "Agile", "Roadmap" ], "toolProficiency" : [ "Assembled, Owner.com" ], "communicationSkills" : "Enablement materials", "documentationSkills" : "Scalable Support processes", "problemSolvingSkills" : "Workflows; Data connectors; Case management; Forecasting; Scheduling; Adherence; Quality assurance", "specialRequirements" : "Communication from Owner regarding job opportunities will only be made by an Owner team member with an @owner. com email address. Owner does not conduct interviews over email or chat platforms and will never ask for personal or financial information. Users are warned about potential employment scams.", "outcomesObjectives" : "Key objectives include decreasing time-to-answer and improving resolution rates for Support agents, reducing Support's reliance on Product and Data teams, and future-proofing Support operations for continued growth.", "qualificationsBasic" : "Requires 3+ years in revenue operations, support operations, or systems administration for a customer-facing team. Must have deep, hands-on Intercom expertise (workflows, custom apps, data connectors, multi-channel, FIN configuration) and Salesforce Service Cloud experience for case management (queues, SLAs, escalation, reporting). Experience working on an Agile team and owning/managing a roadmap is essential, along with cross-functional collaboration skills to translate pain points into scalable systems.", "qualificationsPreferred" : "Experience with workforce management (Assembled or similar) and/or QA/auto-QA tooling is a plus. High-growth startup experience is preferred.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! WHY WE'RE LOOKING FOR YOU Our Support organization is scaling fast, and our tooling needs to scale with it. We’re architecting best-in-case infrastructure that makes it easy for our support agents to provide the best possible expereince to our customers — and we need a dedicated owner to shape and execute the Support RevOps roadmap. You'll scale our Service Cloud case management, own Intercom configuration and integrations, and partner directly with Support Managers and Directors to make every workflow faster and easier for our agents. THE IMPACT YOU'LL HAVE - Own and advance the Support RevOps roadmap in close partnership with Support leadership - Build and optimize Salesforce Service Cloud case management — queues, SLAs, & escalations - Own Intercom configuration and long-term optimization: workflows, custom apps, data connectors across channels (phone, email, chat), and optimize FIN - Support improvements to Assembled (Workforce Management System): forecasting, scheduling, and adherence - Support auto/AI-QA initiatives: automated quality assurance and scoring of Support interactions - Reduce Support's reliance on Product and Data teams through self-serve reporting and integrations - Decrease time-to-answer and improve resolution rates for Support agents - Document scalable Support processes and enablement materials - Future-proof Support operations for continued growth WHO YOU'LL WORK WITH - Revenue Operations Manager, Customer Success - Support leadership (Director of Support, Support Managers) for case management strategy and workflow design - Customer Success leadership for cross-team process alignment - RevOps/Salesforce development team for integration design and implementation - Product/Data teams for Intercom data connectors and reporting - Support agents as primary end users of the systems and workflows you build WHAT WE'RE LOOKING FOR - 3+ years in revenue operations, support operations, or systems administration for a customer-facing team - Deep, hands-on Intercom expertise: workflows, custom apps, data connectors, multi-channel (phone, email, chat) and FIN configuration - Experience with workforce management (Assembled or similar) and/or QA/auto-QA tooling a plus - Strong Salesforce Service Cloud experience for case management: queues, SLAs, escalation, and reporting - Support domain knowledge: ticketing, case lifecycle, SLAs, escalation paths, agent enablement - Integration knowledge (APIs, webhooks, data connectors) - Experience working on an Agile team (sprints, stand-ups, user stories) and owning/managing a roadmap - Cross-functional collaboration translating Support pain points into scalable systems - Pragmatic execution: balance speed with quality, ship MVPs, own problems end-to-end - High-growth startup experience preferred Pay and benefits The estimated base salary range for this role is $80,000 - $110,000 USD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Product Manager, CX & Support Operations at Owner. Skills: Support Operations, Roadmap ownership. The Product Manager will own and advance the Support RevOps roadmap, partnering closely with Support leadership to architect and optimize infrastructure for customer support operations. This includes building and optimizing Salesforce Service Cloud case management, owning Intercom configuration and integrations across multiple channels, and supporting improvements to workforce management and quality", "createdAt" : "2026-06-14T21:42:43.749", "lastUpdated" : "2026-06-15T06:50:26.703", "ingestTimestamp" : "2026-06-14T21:42:43.749", "mongoId" : "6a2cc34474d8ee00a0a08e01", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Salesforce Service Cloud", "Intercom", "Cross-functional collaboration, Pragmatic execution", "Support Operations, Roadmap ownership", "Support domain knowledge including ticketing, case lifecycle, SLAs, escalation paths, and agent enablement is required.", "Agile", "Roadmap", "Assembled, Owner.com" ], "skillCount" : 8, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68e6b1d570f0b99d58d6682a", "title" : "Technical Support Engineer, Mechatronics & Sustainable Packaging (MSP CX)", "company" : "Amazon EU SARL (UK Branch)", "industry" : "Operations, IT, Support Engineering, amazon business", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Technical Support Engineer in London, adjusted for the logistics industry and a large tech company." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T03:50:33.078", "fingerprint" : "f9df7baeb8cb3db2dd04293084a4ecb26e0ff72ba572e9e181573db4e4346a19", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3103986/apply", "externalId" : "1bd80373-bae7-47d3-b027-ce8df2edb4e7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "TCP/IP, DNS, AWS, MySQL, PostgreSQL", "professionalSkills" : [ "Technical support", "Customer interaction", "Robotics support", "Industrial automation", "IT support", "Networking support", "System troubleshooting", "Root cause analysis", "Customer feedback integration", "Problem management", "Preventive measures" ], "hardSkillsList" : [ "Mechatronics systems", "Robotic systems", "Automation systems", "Technical escalations", "Hardware escalations", "Network issues", "Automation failures", "Standard operating procedures", "Feedback mechanisms", "Root cause analysis", "Preventive measures" ], "softSkillsList" : [ "Invention", "Teamwork", "Problem-solving" ], "hardSkills" : [ { "name" : "Mechatronics systems", "level" : "intermediate" }, { "name" : "Robotic systems", "level" : "intermediate" }, { "name" : "Automation systems", "level" : "intermediate" }, { "name" : "Technical escalations", "level" : "intermediate" }, { "name" : "Hardware escalations", "level" : "intermediate" }, { "name" : "Network issues", "level" : "intermediate" }, { "name" : "Automation failures", "level" : "intermediate" }, { "name" : "Standard operating procedures", "level" : "intermediate" }, { "name" : "Feedback mechanisms", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Preventive measures", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Invention" }, { "name" : "Teamwork" }, { "name" : "Problem-solving" } ], "majorSkills" : "Mechatronics, Robotics, Automation, Technical support", "majorSkillsList" : [ "Mechatronics", "Robotics", "Automation", "Technical support" ], "coreResponsibilities" : "Close tickets, Resolve customer issues, Troubleshoot robotic issues, Resolve mechatronic issues, Resolve automation system issues, Minimize downtime, Optimize performance, Act as escalation point, Collaborate with teams, Provide solutions, Identify system issues, Resolve system issues, Reduce downtime, Improve operational efficiency, Seek solutions, Propose improvements, Develop standard operating procedures, Enhance efficiency, Integrate customer feedback, Improve service, Implement problem management, Implement escalation paths, Lead root cause analysis, Implement preventive measures, Build working relationships, Provide requirements, Articulate voice of customer", "teamCollaboration" : "Hardware engineers; Regional support managers; Operations leaders; Maintenance teams; Fulfillment center operators; Development teams; Vendors; Cross-functional teams", "domainKnowledge" : "Mechatronics systems; Robotics technology; Sustainable packaging; Fulfillment network; Transportation network; Industrial automation; Electrical architecture; Mechanical architecture", "domainList" : [ "mechatronics-systems", "robotics-technology", "sustainable-packaging", "fulfillment-network", "transportation-network", "industrial-automation", "electrical-architecture", "mechanical-architecture" ], "domainSpecificKnowledge" : [ "Mechatronics systems", "Robotics technology", "Sustainable packaging", "Fulfillment network", "Transportation network", "Industrial automation", "Electrical architecture", "Mechanical architecture" ], "toolProficiency" : [ "Monitoring tools" ], "communicationSkills" : "Voice of the customer", "documentationSkills" : "Standard operating procedures", "innovationCreativity" : "Invention", "problemSolvingSkills" : "Problem-solving; Troubleshoot; Root cause analysis", "specialRequirements" : "Front-Half Night Shift, 10 Hours a day, 4 days a week, Travel up to 10%", "outcomesObjectives" : "Minimize downtime; Optimize performance; Improve operational efficiency; Enhance efficiency; Improve service", "qualificationsBasic" : "BS in Engineering, Computer Science, or related field, 2+ years of experience in technical support, Direct customer interaction experience, Real-time IT/networking support experience, Robotics support experience in industrial automation", "qualificationsPreferred" : "Lead complex technical discussions, Troubleshoot and identify root cause, Manage multiple high-priority tasks, Work independently with limited supervision, Familiarity with electrical/mechanical architecture, Knowledge of networking and product IT, Experience with networking technologies (TCP/IP, DNS), Familiarity with AWS or other cloud technologies, Knowledge of relational database management systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Technical Incident Management and Engineering (TIME) This position is an engineering role supporting a distributed Amazon network across NA and EU regions. Front-Half Night Shift (Sunday - Wednesday) 10 Hours a day/ 4 days a week 5:00AM GMT to 3:00PM GMT. One additional hour from 1pm - 2pm EST Wednesday for all-team meeting. Are you driven by invention? Is teamwork and problem-solving essential to how you work? Do you like seeing how your work impacts the bigger picture? If you answered yes to any of these, you’ll fit right in here at Fulfillment Technologies & Robotics. We are a dynamic team of doers who work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that transform our customers’ experiences in ways we can’t yet imagine. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) Technical Incident Management and Engineering (TIME) team provides support to internal fulfillment and transportation network customers who rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will collaborate directly with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to optimize the performance of advanced robotics systems. You will develop deep technical and functional subject matter expertise enabling you to work closely with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems. You will troubleshoot software and hardware escalations, including robotic faults, network issues, and automation failures. You will lead escalations, drive troubleshooting efforts, and coordinate with development teams and vendors to resolve complex technical issues. Additionally, you will develop and implement standard operating procedures and feedback mechanisms that ensure the MSP CX team continuously gathers customer feedback and uses it to improve service. You are expected to work independently and navigate ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is essential. Key job responsibilities * Close tickets and resolve customer issues on mechatronics systems * Troubleshoot and resolve robotic, mechatronic, and automation system issues to minimize downtime and optimize performance * Act as the front-line escalation point for complex technical issues, collaborating with cross-functional teams to provide solutions * Proactively identify and resolve system issues using monitoring tools, reducing downtime and improving operational efficiency * Seek solutions to customer needs and propose improvements based on feedback * Develop and implement standard operating procedures to enhance efficiency * Integrate customer feedback into continuous service improvements * Implement problem management procedures, including escalation paths for technical and operational issues * Lead root cause analysis and implement preventive measures * Build strong working relationships with operations and maintenance partners * Provide requirements and articulate the \"voice of the customer\" to development and support teams * Travel up to 10% as required for on-site support and collaboration Basic Qualifications: - BS in Engineering, Computer Science, or related field - 2+ years of experience in technical support within an engineering or automation environment, with direct customer interaction - Experience providing real-time IT/networking support and/or robotics support in an industrial automation setting Preferred Qualifications: - Ability to lead complex technical discussions with software engineers, hardware engineers, technicians, and operators - Proven problem-solving and analytical skills - Ability to troubleshoot and identify the root cause of issues, drive improvements, and implement preventive measures - Ability to manage multiple high-priority tasks simultaneously - Ability to work independently with limited supervision - Familiarity with baseline electrical/mechanical architecture of industrial automation systems - Knowledge and/or working experience with networking and product IT - Experience with networking technologies (TCP/IP, DNS) - Familiarity with AWS or other cloud technologies - Knowledge and/or working experience with relational database management systems (MySQL, PostgreSQL, etc.) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Technical Support Engineer, Mechatronics & Sustainable Packaging (MSP CX) at Amazon EU SARL (UK Branch). Skills: Mechatronics, Robotics, Automation, Technical support. Close tickets. Resolve customer issues", "postedDate" : "2026-06-13T09:01:26.084", "createdAt" : "2026-06-13T09:01:26.084", "lastUpdated" : "2026-06-15T03:50:33.078", "ingestTimestamp" : "2026-06-13T09:01:26.084", "mongoId" : "68e6b1d570f0b99d58d6682a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3103986/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Mechatronics systems", "Robotic systems", "Automation systems", "Technical escalations", "Hardware escalations", "Network issues", "Automation failures", "Standard operating procedures", "Feedback mechanisms", "Root cause analysis", "Preventive measures", "Invention", "Teamwork", "Problem-solving", "Mechatronics", "Robotics", "Automation", "Technical support", "Customer interaction", "Robotics support", "Industrial automation", "IT support", "Networking support", "System troubleshooting", "Customer feedback integration", "Problem management", "Robotics technology", "Sustainable packaging", "Fulfillment network", "Transportation network", "Electrical architecture", "Mechanical architecture", "Monitoring tools" ], "skillCount" : 33, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68ed10a970f0b99d58e7b8e4", "title" : "Operations Engineer II, MSP CX-DR", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Ops Engineering, operations", "salary" : { "min" : 68900.0, "max" : 126400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Detroit, Michigan, USA", "locations" : [ "Detroit, Michigan, USA" ], "certifications" : [ "PMP Certification" ], "timestamp" : "2026-06-15T07:56:51.102", "fingerprint" : "ffb7b0344cfefd8ba9af2a63f11c35108ea62209adb16a8f65adc18411de2ed6", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3105322/apply", "externalId" : "499df09e-9d4c-4926-b8c8-4da039c778d7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Detroit", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3315509,-83.0466403" } ], "locationText" : "Detroit, Michigan, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Robotics, Automation", "professionalSkills" : [ "Project management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Deployment execution", "Performance ramp up", "Engineering design", "Customer voice synthesis", "Technical work scopes", "Installation", "Commissioning" ], "hardSkillsList" : [ "Mechanical diagrams", "Electrical diagrams", "Controls logic" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Mechanical diagrams", "level" : "intermediate" }, { "name" : "Electrical diagrams", "level" : "intermediate" }, { "name" : "Controls logic", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Operations Engineering, Deployment, Ramp-up", "majorSkillsList" : [ "Operations Engineering", "Deployment", "Ramp-up" ], "coreResponsibilities" : "Manage development of project plans, Manage technical solutions, Define problem statement, Define resource requirements, Influence deployment strategy, Influence machine performance strategy, Own tactical planning, Manage contractors, Manage vendors, Own program strategy, Own product strategy, Define annual resource planning, Define annual budget planning, Define deployment plans, Define continuous improvement goals, Set deployment standards, Drive deployment efficiencies, Deliver deployment efficiencies, Drive machine performance efficiencies, Deliver machine performance efficiencies, Own communication of program execution, Own communication of program performance, Consolidate inputs across teams, Collaborate with hardware engineering, Collaborate with technical program managers, Collaborate with product managers, Collaborate with site maintenance, Collaborate with operations teams, Ensure product readiness, Ensure product capability, Align business stakeholders", "teamCollaboration" : "Cross-functional projects; Internal cross-functional teams; Hardware engineering teams; Technical program teams; Product management teams; Site maintenance teams; Operations teams", "projectManagementSkills" : [ "Project planning", "Tactical planning", "Program management", "Project portfolio management" ], "domainKnowledge" : "Mechatronics; Sustainable Packaging; Automation technology; Customer Experience; Product lifecycle; End-to-end solutions; Field deployment; Brownfield sites; Greenfield sites", "domainList" : [ "mechatronics", "sustainable-packaging", "automation-technology", "customer-experience", "product-lifecycle", "end-to-end-solutions", "field-deployment", "brownfield-sites", "greenfield-sites" ], "domainSpecificKnowledge" : [ "Mechatronics", "Sustainable Packaging", "Automation technology", "Customer Experience", "Product lifecycle", "End-to-end solutions", "Field deployment", "Brownfield sites", "Greenfield sites" ], "toolProficiency" : [ "PPM", "Clarity", "MPP", "Jira" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Continuous improvement ideas", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Travel across the US, International work, Travel upwards of 75%, Travel across North America", "outcomesObjectives" : "Simplify installation; Improve deployment cycle time; Achieve business requirements", "qualificationsBasic" : "4+ years industrial engineer, 4+ years operations engineer, 4+ years manufacturing engineer, 4+ years project engineer, Experience with Microsoft Office, Experience interpreting diagrams, Experience with procurement, Experience in Robotics, Experience in Automation, Experience in distribution, Experience in manufacturing, Experience in logistics, Experience in warehouse environments, Bachelor's Degree, Experience leading cross-functional teams, Experience leading projects", "qualificationsPreferred" : "Experience managing third party vendors, Experience with Six Sigma, Experience with lean manufacturing, MBA/MS degree in Engineering, MBA/MS degree in STEM, MS/MBA in Business, MS/MBA in Supply Chain, 10+ years technical experience, 10+ years project portfolio management, PMP Certification, Understanding of Robotic infrastructure, Understanding of Automation infrastructure, Understanding of Construction infrastructure, Understanding of IT infrastructure, Understanding of MHE infrastructure, Understanding of service concepts, Site deployment experience, Ramp experience packaging, Ramp experience robotics automation, Large scale Technical project implementation, Experience working with Global teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth? If you have a passion for making an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Ops Engineer Deployment & Ramp, you will be tasked with overseeing multiple products, programs, projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. As a Ops Engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp up of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region, the Ops Engineer sets standards and maintains quality within their scope of responsibility. The role requires comfort in handling highly technical work scopes related to automation installation, as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Project durations vary from a few days to several months, with travel across the US and, if the candidate is open to it, some international work. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more. Key job responsibilities - You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition. - You will influence decisions on deployment and machine performance execution strategy to senior level leadership. - You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors. - You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer. - You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams. - This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more. A day in the life In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S). Basic Qualifications: - 4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience - Bachelor's degree - • 2+ years of experience of infrastructure projects of new site or existing site deployment and ramp from initiation to closure. - • 1+ years of program leadership experience. - • Experience managing project portfolios, budgets and decentralized resources to execute project goals. - • Experience working in a global environment while prioritizing and managing multiple responsibilities. - • Ability to travel frequently both within country up to 75% and occasional internationally (~5%). - • Experience with Microsoft Office products and applications - • Experience interpreting mechanical, electrical diagrams and controls logic. - • Experience with procurement of equipment. - • Experience in Robotics, Automation, distribution, manufacturing, logistics, or other warehouse environments. - • Bachelor’s Degree from an accredited university. - • Experience leading cross-functional teams/projects. - • Knowledge of Project management tools ( PPM, Clarity, MPP or Jira) Preferred Qualifications: - Experience working with and managing third party vendors - Experience with Six Sigma, lean manufacturing - • MBA/MS degree in Engineering or related STEM field. MS/MBA in Business or Supply Chain with 10+ years of additional technical experience. - • 10+ years of experience with technical project portfolio management. - • PMP Certification - • Strong oral and written communication skills in English. - • Understanding of Robotic, Automation, Construction, IT, MHE infrastructure and service concepts. - • Site deployment and ramp experience packaging and robotics automation in retail, distribution, logistics or similar. - • Large scale Technical project implementation experience. - • Experience working with Global (distributed, virtual) teams preferred. - • Excited about working in a diverse group and contributing to an inclusive culture. - • Experience owning program strategy, end to end delivery, and communicating results to senior leadership. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $126,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Operations Engineer II, MSP CX-DR at Amazon.com Services LLC. Skills: Operations Engineering, Deployment, Ramp-up. Manage development of project plans. Manage technical solutions", "postedDate" : "2026-06-13T16:02:16.264", "createdAt" : "2026-06-13T16:02:16.264", "lastUpdated" : "2026-06-15T07:56:51.102", "ingestTimestamp" : "2026-06-13T16:02:16.264", "mongoId" : "68ed10a970f0b99d58e7b8e4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3105322/apply", "salaryAnnualMin" : 68900, "salaryAnnualMax" : 126400, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Mechanical diagrams", "Electrical diagrams", "Controls logic", "Leadership", "Operations Engineering", "Deployment", "Ramp-up", "Project management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Deployment execution", "Performance ramp up", "Engineering design", "Customer voice synthesis", "Technical work scopes", "Installation", "Commissioning", "Project planning", "Tactical planning", "Program management", "Project portfolio management", "Mechatronics", "Sustainable Packaging", "Automation technology", "Customer Experience", "Product lifecycle", "End-to-end solutions", "Field deployment", "Brownfield sites", "Greenfield sites", "PMP Certification", "PPM", "Clarity", "MPP", "Jira" ], "skillCount" : 40, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306901f292fd229cfc659f", "title" : "Student Innovation Performance Support", "company" : "Ayming", "industry" : "Management Consulting", "salary" : { "min" : 38000.0, "max" : 48000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry-level Student Innovation Performance Support role in Machelen, Belgium, with adjustments for the consulting industry and company size." }, "location" : "Machelen, Vlaanderen, BE", "locations" : [ "Machelen", "Vlaanderen", "BE" ], "timestamp" : "2026-06-16T11:59:07.389", "fingerprint" : "e2182b9e06db34372208c95e6e91683852fce733d2d78e634901d619841e75cf", "source" : "smartrecruiters", "language" : "nl", "applyUrl" : "https://jobs.smartrecruiters.com/Ayming/744000132235081-student-innovation-performance-support", "externalId" : "744000132235081", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Machelen", "state" : "Vlaanderen", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.9015217,4.4467847" } ], "locationText" : "Machelen, Vlaanderen, Belgium", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Administrative tasks", "Backoffice tasks", "Data processing", "Data organization", "Data management", "Customer information management", "Project information management", "Document preparation", "Report preparation", "Presentation preparation", "Information tracking" ], "hardSkillsList" : [ "Excel proficiency" ], "hardSkills" : [ { "name" : "Excel proficiency", "level" : "intermediate" } ], "majorSkills" : "Administrative support, Data management, Information organization", "majorSkillsList" : [ "Administrative support", "Data management", "Information organization" ], "coreResponsibilities" : "Support consultants with daily administrative work, Process data in Excel, Control data in Excel, Structure data in Excel, Process data in internal systems, Control data in internal systems, Structure data in internal systems, Manage customer information, Update customer information, Manage project information, Update project information, Prepare documents, Prepare reports, Prepare presentations, Keep information correct, Keep information organized, Provide general administrative support", "teamCollaboration" : "Work with consultants; Support Innovation Performance team", "domainKnowledge" : "Innovation performance", "domainList" : [ "innovation-performance" ], "domainSpecificKnowledge" : [ "Innovation performance" ], "toolProficiency" : [ "Excel", "Internal systems" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Document preparation; Report preparation; Presentation preparation", "continuousLearning" : "Gain professional experience; Develop administrative skills; Develop organizational skills; Develop digital skills", "problemSolvingSkills" : "Analytical skills", "qualificationsBasic" : "Good analytical skills, Work accurately, Structure information processing, Manage multiple tasks, Fluent oral communication, Fluent written communication, Dutch language proficiency, Good English knowledge, Available during summer holiday, Work full-time during summer holiday", "qualificationsPreferred" : "Enthusiastic, Eager to learn, Motivated to gain practical experience, Proactive, Take initiative, Think along about improvements, Accurate and organized, Team player, Work with colleagues from different backgrounds, Responsible, Reliable in executing assigned tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Als professioneel consultancy bedrijf werkt Ayming wereldwijd samen met bedrijven en instellingen om blijvende waarde te creëren. Met een team van meer dan 1.500 experts op het gebied van innovatie, HR en financiële optimalisatie in 14 landen zijn onze drie delivery models: consulting services, digital services en managed services. Als Student Innovation Performance Support ondersteun je ons Innovation Performance team bij diverse administratieve en backoffice taken. Je werkt nauw samen met onze consultants en helpt hen bij het verwerken, organiseren en beheren van gegevens, zodat zij zich optimaal kunnen focussen op hun klanten en projecten. Deze studentenjob biedt een uitstekende kans om professionele werkervaring op te doen binnen een internationale consultancyomgeving en om je administratieve en organisatorische vaardigheden verder te ontwikkelen. Jouw verantwoordelijkheden * Je ondersteunt consultants bij dagelijkse administratieve werkzaamheden. * Je verwerkt, controleert en structureert gegevens in Excel en andere interne systemen. * Je helpt bij het beheren en actualiseren van klant- en projectinformatie. * Je ondersteunt bij het voorbereiden van documenten, rapporten en presentaties. * Je zorgt ervoor dat informatie correct en overzichtelijk wordt bijgehouden. * Je biedt algemene administratieve ondersteuning aan het Innovation Performance team. Wat je mag verwachten * Een leerrijke studentenjob binnen een internationale consultancyomgeving. * Praktijkervaring in een professionele kantooromgeving. * Begeleiding door ervaren collega's. * De kans om je administratieve, organisatorische en digitale vaardigheden verder te ontwikkelen. * Een afwisselende functie waarin je een belangrijke ondersteunende rol speelt binnen het team. ## Qualifications Praktische informatie * Je beschikt over goede analytische vaardigheden en werkt nauwkeurig. * Je kan informatie gestructureerd verwerken en houdt overzicht over verschillende taken. * Je communiceert vlot, zowel mondeling als schriftelijk. * Je beheerst het Nederlands en hebt een goede kennis van het Engels. * Je bent beschikbaar tijdens de zomervakantie om voltijds te werken Wie ben jij? * Enthousiast, leergierig en gemotiveerd om praktijkervaring op te doen. * Proactief: je neemt graag initiatief en denkt mee over verbeteringen. * Nauwkeurig en georganiseerd in je manier van werken. * Een teamspeler die graag samenwerkt met collega's uit verschillende achtergronden. * Verantwoordelijk en betrouwbaar in het uitvoeren van toegewezen taken. ## Additional Information Extralegale voordelen * Aantrekkelijk salarispakket: Inclusief een competitief loon en maaltijdcheques. * Mobiliteitsoplossingen: Worden de transportkosten volledig terugbetaald. #LI-HYBRID", "summaryDescription" : "Student Innovation Performance Support at Ayming. Skills: Administrative support, Data management, Information organization. Support consultants with daily administrative work. Process data in Excel", "postedDate" : "2026-06-15T15:41:20.000", "createdAt" : "2026-06-16T00:14:09.226", "lastUpdated" : "2026-06-16T11:59:07.389", "ingestTimestamp" : "2026-06-16T00:14:09.226", "mongoId" : "6a306901f292fd229cfc659f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Excel proficiency", "Administrative support", "Data management", "Information organization", "Administrative tasks", "Backoffice tasks", "Data processing", "Data organization", "Customer information management", "Project information management", "Document preparation", "Report preparation", "Presentation preparation", "Information tracking", "Innovation performance", "Excel", "Internal systems" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb6779db", "title" : "Assistant Manager - CX Performance & Platforms", "company" : "Mercedes-Benz Singapore", "industry" : "Retail", "salary" : { "min" : 85000.0, "max" : 130000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-seniority Assistant Manager in the Automotive industry in Singapore, adjusted for company size and specific role responsibilities." }, "location" : "Singapore-Singapore-Singapore", "locations" : [ "Singapore-Singapore-Singapore", "1 Gateway Drive, 15-01 Westgate Tower, , Singapore" ], "timestamp" : "2026-06-15T22:33:10.037", "fingerprint" : "447a39088618c9b317cd2b59f57e5de87c72c55e3db059cab9b9eef581e9407b", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=889965", "externalId" : "889965", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Google Analytics, CRM systems, Power BI, Tableau", "professionalSkills" : [ "Business intelligence", "Performance metrics" ], "hardSkillsList" : [ "Data analysis", "Funnel analysis", "Customer journey analysis" ], "softSkillsList" : [ "Analytical thinking", "Structured thinking" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Funnel analysis", "level" : "intermediate" }, { "name" : "Customer journey analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical thinking" }, { "name" : "Structured thinking" } ], "majorSkills" : "Customer journey performance, Data insights, Digital platforms", "majorSkillsList" : [ "Customer journey performance", "Data insights", "Digital platforms" ], "coreResponsibilities" : "Build clear view of customer journey performance, Connect dots across campaigns, platforms, and touchpoints, Understand what is driving results, Translate data into insights, Help team make better, faster decisions, Work closely with Brand, Communications, and CX teams, Identify opportunities to improve performance, Ensure digital platforms and touchpoints are aligned, Support rollout of digital tools and enhancements, Ensure tools deliver real impact", "teamCollaboration" : "Across different teams; Across different perspectives; Brand teams; Communications teams; CX teams", "domainKnowledge" : "Customer journey; Digital platforms; Brand strategy; Customer experience", "domainList" : [ "customer-journey", "digital-platforms", "brand-strategy", "customer-experience" ], "domainSpecificKnowledge" : [ "Customer journey", "Digital platforms", "Brand strategy", "Customer experience" ], "toolProficiency" : [ "Google Analytics", "CRM systems", "Power BI", "Tableau" ], "communicationSkills" : "Communicate insights clearly; Simplify complex ideas; Influence decisions", "problemSolvingSkills" : "Breaking down problems; Making sense of data", "outcomesObjectives" : "Improve performance; Deliver real impact", "qualificationsBasic" : "2-5 years of experience in marketing, analytics, digital platforms, business intelligence, or related fields, Experience working with data and performance metrics, Experience working across teams or functions", "qualificationsPreferred" : "Familiarity with Google Analytics (GA4), CRM systems, or dashboarding tools (e.g. Power BI, Tableau) is advantageous", "remoteFriendly" : false, "rawDescription" : "Assistant Manager, CX Performance & Platforms Mercedes-Benz Singapore At Mercedes-Benz, we don’t just create campaigns — we create experiences that move people. As we continue to evolve our Customer Excitement (CX) approach, we are looking for someone to help us answer a simple but important question: Is everything we do actually working — together? This role sits at the intersection of Brand, Communications, and Customer Experience. It is designed for someone who is naturally curious, analytical, and comfortable connecting the dots across different parts of the business. You will not just be looking at data — you will be helping shape decisions. What you will do Build a clear view of how our customer journey is performing end-to-end — from awareness to lead, to test drive, to conversion Connect the dots across campaigns, platforms, and customer touchpoints to understand what is driving results Translate data into insights that help the team make better, faster decisions Work closely with Brand, Communications, and CX teams to identify opportunities to improve performance Ensure our digital platforms and touchpoints are aligned, updated, and ready to support customer-led journeys Support the rollout of digital tools and enhancements, ensuring they are adopted and deliver real impact What makes this role different This is not a traditional marketing, digital, or analytics role. You will be working across all three — acting as the integration layer that connects ideas to outcomes. You will have visibility across the entire customer funnel and the opportunity to influence how we design, measure, and improve our experiences. If you enjoy understanding not just what is happening, but why — and what to do next — you will find this role meaningful. What we’re looking for A structured thinker who enjoys breaking down problems and making sense of data Someone who is curious and asks the right questions, not just follows instructions Comfortable working across different teams and perspectives Able to communicate insights clearly and influence decisions Experience in marketing, analytics, digital platforms, or business intelligence is advantageous Why join us At Mercedes-Benz Singapore, you will be part of a team that is constantly rethinking how we engage our customers — not just through products, but through experiences. This role offers broad exposure across the business and the opportunity to work closely with leadership to shape how we measure and drive performance. If you are someone who enjoys connecting the dots, challenging assumptions, and turning insights into action — we would love to hear from you. Qualifications & Experience 2–5 years of experience in marketing, analytics, digital platforms, business intelligence, or related fields Experience working with data and performance metrics (e.g. campaign performance, customer journeys, funnel analysis) Familiarity with tools such as Google Analytics (GA4), CRM systems, or dashboarding tools (e.g. Power BI, Tableau) is advantageous Experience working across teams or functions is a plus What we value Strong analytical thinking with the ability to translate data into clear, actionable insights A structured and curious mindset — someone who enjoys understanding how things work and how they can be improved Good communication skills, with the ability to simplify complex ideas and influence stakeholders Comfortable navigating ambiguity and working across different perspectives A sense of ownership and accountability in seeing things through Mercedes-Benz Singapore Pte. Ltd.", "summaryDescription" : "Assistant Manager - CX Performance & Platforms at Mercedes-Benz Singapore. Skills: Customer journey performance, Data insights, Digital platforms. Build clear view of customer journey performance. Connect dots across campaigns, platforms, and touchpoints", "createdAt" : "2026-06-14T20:46:47.585", "lastUpdated" : "2026-06-15T22:33:10.037", "ingestTimestamp" : "2026-06-14T20:46:47.585", "mongoId" : "69ce5e3b9bc74574cb6779db", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Funnel analysis", "Customer journey analysis", "Analytical thinking", "Structured thinking", "Customer journey performance", "Data insights", "Digital platforms", "Business intelligence", "Performance metrics", "Customer journey", "Brand strategy", "Customer experience", "Google Analytics", "CRM systems", "Power BI", "Tableau" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2cc33474d8ee00a0a08b34", "title" : "Support Operations Lead", "company" : "Zip", "industry" : "Customer Support", "salary" : { "min" : 80000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-16T06:43:12.060", "fingerprint" : "35d97c24790f7335add83d3c38416ff68168c181897878f9ce70f115dedf5870", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Zip/f9fbd624-98d8-486c-9ed6-2ac996fc0886/application", "externalId" : "f9fbd624-98d8-486c-9ed6-2ac996fc0886", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk, AI Tools, Claude, Co-Pilot, SQL, Snowflake", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Excel modeling", "Sheets modeling" ], "hardSkills" : [ { "name" : "Excel modeling", "level" : "intermediate" }, { "name" : "Sheets modeling", "level" : "intermediate" } ], "majorSkills" : "Support Operations, Zendesk administration, Reporting, Analytics", "majorSkillsList" : [ "Support Operations", "Zendesk administration", "Reporting", "Analytics" ], "coreResponsibilities" : "Build routing rules, Build automation, Leverage AI Tooling, Streamline friction, Design dashboards, Maintain reports, Surface queue metrics, Own staffing model, Translate forecasts, Identify workflow bottlenecks, Partner with cross-functional teams, Ensure collaborative systems", "teamCollaboration" : "Cross-functional teams; Customer Success; Engineering", "domainKnowledge" : "Enterprise procurement", "domainList" : [ "enterprise-procurement" ], "domainSpecificKnowledge" : [ "Enterprise procurement" ], "toolProficiency" : [ "Zendesk", "Looker", "Tableau", "Snowflake" ], "communicationSkills" : "Simplify complex concepts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Scale support team; Industry-leading processes; Industry-leading reporting; Industry-leading infrastructure", "qualificationsBasic" : "4–7 years in Support Operations, Deep Zendesk administration experience, Build from scratch experience, Analytical skills, Experience with capacity planning, Experience leveraging AI tools", "qualificationsPreferred" : "Looker, Tableau, or equivalent BI tools experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE This is a founding Support Operations role — the first person to own the operational infrastructure for Zip's Customer Support team. Our support team is growing fast, and you will own ensuring the team’s processes, reporting, and infrastructure are industry-leading, scaling a support team befitting our world-class customers. You'll report directly to the Head of Support and work alongside Technical Support Engineers, Customer Success, and Engineering. The person who succeeds here is equal parts operator, analyst, and builder – ready for a fast-paced environment, and comfortable building and scaling systems from scratch. YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. - Reporting & Analytics - You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. - Capacity Planning - Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. - Workflow & Process Design - Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible. QUALIFICATIONS - 4–7 years in Support Operations, Customer Experience Operations, or a closely related function - Deep, hands-on Zendesk administration experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data - Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations. CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS - Experience with Zendesk - Experience with AI Tools (Claude, Co-Pilot) - Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - \uD83D\uDCC8 Start-up equity - \uD83E\uDDB7 Full health, vision & dental coverage - \uD83D\uDEA0 Team building events & happy hours - \uD83C\uDF34 Flexible PTO - \uD83D\uDCBB Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!", "summaryDescription" : "Support Operations Lead at Zip. Skills: Support Operations, Zendesk administration, Reporting, Analytics. Build routing rules. Build automation", "createdAt" : "2026-06-14T21:05:41.992", "lastUpdated" : "2026-06-16T06:43:12.060", "ingestTimestamp" : "2026-06-14T21:05:41.992", "mongoId" : "6a2cc33474d8ee00a0a08b34", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Excel modeling", "Sheets modeling", "Support Operations", "Zendesk administration", "Reporting", "Analytics", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enterprise procurement", "Zendesk", "Looker", "Tableau", "Snowflake" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ca5bb74d8ee00a09b7e6d", "title" : "Operations Support Engineer", "company" : "Ezra", "industry" : "FinTech", "salary" : { "min" : 1.35E7, "max" : 2.0E7, "currency" : "XAF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Operations Support Engineer in the FinTech industry in Cameroon, adjusted for seniority and full-time onsite employment." }, "location" : "Cameroon", "locations" : [ "Cameroon" ], "timestamp" : "2026-06-15T21:36:15.050", "fingerprint" : "37830900c5562e30f0b13144729a9cfbb4b4a5e3e74ba888950ef15b8250281b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ezra.world/company/careers/7732790003?gh_jid=7732790003", "externalId" : "7732790003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Cameroon", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Cameroon", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Windows, Linux, SQL, TCP/IP, DNS, VPN", "professionalSkills" : [ "Troubleshooting", "Process improvement", "Problem investigation", "Change management", "Customer support", "Training", "Mentoring" ], "hardSkillsList" : [ "Scripting", "SQL queries", "Network fundamentals" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "SQL queries", "level" : "intermediate" }, { "name" : "Network fundamentals", "level" : "intermediate" } ], "majorSkills" : "Operations support, Incident management, Process improvement", "majorSkillsList" : [ "Operations support", "Incident management", "Process improvement" ], "coreResponsibilities" : "Perform advanced troubleshooting, Act as escalation point, Own process of correcting recurring issues, Identify patterns, Perform deep investigations, Propose improvements, Propose solutions, Participate in problem reviews, Participate in post-incident analysis, Update runbooks, Refine runbooks, Expand runbooks, Update SOPs, Refine SOPs, Expand SOPs, Update knowledge base, Refine knowledge base, Expand knowledge base, Prepare Methods of Procedure, Review Methods of Procedure, Deploy Change Requests, Act as Level 2 Support, Resolve customer complaints, Resolve escalations, Work with partner agents, Train partner staff, Report on Customer Care requests, Report on resolution, Propose permanent solutions, Propose scalable solutions, Mentor technicians, Coach technicians, Contribute feedback to monitoring, Design monitoring improvements, Implement monitoring improvements, Contribute feedback to alerting, Design alerting improvements, Implement alerting improvements, Contribute feedback to escalation workflows, Design escalation workflow improvements, Implement escalation workflow improvements, Lead shift handovers, Provide context during handovers, Highlight risks during handovers, Highlight trends during handovers", "teamCollaboration" : "Cross-functional teams; Platform Engineering teams; Partner Customer Care teams; Partner Call Center agents", "domainKnowledge" : "Digital lending; FinTech; B2B2C; B2C", "domainList" : [ "digital-lending", "fintech", "b2b2c", "b2c" ], "domainSpecificKnowledge" : [ "Digital lending", "FinTech", "B2B2C", "B2C" ], "toolProficiency" : [ "Jira", "Confluence", "Grafana", "Zabbix" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Runbooks; SOPs; Knowledge base documentation; Methods of Procedure", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Deep investigation", "specialRequirements" : "French-speaking, 24/7 operations team", "qualificationsBasic" : "3+ years hands-on experience, Bachelor's degree in computer science, Proficiency with workstations and servers, Familiarity with Windows, Familiarity with Linux distributions, Basic scripting knowledge, Familiarity with SQL, Understanding of network fundamentals, Understanding of TCP/IP, Understanding of DNS, Understanding of VPN configurations", "qualificationsPreferred" : "Fluency in French, Fluency in English", "rawDescription" : "Who is Ezra? Company overview: Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE. Our flagship products are Airtime Credit Services (ACS), Nano and BNPL. ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. Nano is a micro cash advance offered to mobile wallet users on demand. BNPL facilitates payment installments for products and services As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing. Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure. But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities. Operational Support Engineer Location: Cameroon Reports to: Operational Support Team Lead About the role: We are seeking an experienced French-speaking Ops Support Engineer. The Ops Support Engineer is a senior member of the 24/7 operations team. In addition to monitoring and triaging incidents, this role is expected to drive deeper technical investigation, mentor technicians, and contribute to improving operational processes and runbooks. Engineers serve as escalation points within the L1 team and act as a bridge between L1 and L2/L3 support. Key responsibilities: Above and beyond the tasks performed at a Technician level, Ops Support Engineers also have the following responsibilities: Perform advanced troubleshooting beyond standard scripts and SOPs before escalation. Act as an escalation point for Ops Support Technicians during shifts. Own the process of correcting recurring issues (problems) by identifying patterns, performing deep investigations (if necessary, with the assistance of Platform Engineering teams), and proposing improvements and/or solutions, including participating in problem reviews and post-incident analysis to reduce repeat issues. Update, refine, and expand runbooks, SOPs, and knowledge base documentation. Prepare and/or review Methods of Procedure (MOPs) ahead of Change Request deployments Deploy Change Requests to the Production environment, if and when necessary, considering the nature and complexity of the Change. Act as Level 2 Support for end-user Customer Care Support, in coordination with the partners’ own Customer Care teams (L1 Support), resolving customer complaints and escalations, in accordance with SLA. Work with partner Call Center agents and other staff, train them to handle end-user queries and to efficiently and effectively escalate queries to Ezra when necessary. Report on Customer Care requests and their resolution, and propose permanent and scalable solutions to address recurring issues. Mentor and coach Ops Support Technicians, building team capability. Contribute feedback, design, and implement improvements to monitoring setups, alerting, and escalation workflows to improve efficiency. Lead shift handovers by providing context and highlighting risks/trends. Qualifications and Experience: A bachelor’s degree in computer science, programming, or a related field. 3+ years of hands-on experience in configuring, deploying, and supporting client systems within a highly managed environment. Proven track record in L1 Support and Customer Care within B2B2C or B2C settings, particularly in the fintech, banking, or telecom sectors. Proficiency with workstations and rack-mounted server hardware, including BIOS and RAID configurations. Strong familiarity with operating systems, including Windows and various Linux distributions (e.g., BSD, Red Hat, Fedora, SUSE, CentOS, Ubuntu, and Debian). Experience with common tools such as Jira, Confluence, Grafana, Zabbix, etc. Basic scripting knowledge and familiarity with SQL for database queries. Understanding of network fundamentals and protocols, including TCP/IP, DNS, and VPN configurations. Preferred Qualifications: Fluency in French and English is required. Strong familiarity with operating systems, including Windows and various Linux distributions (e.g., BSD, Red Hat, Fedora, SUSE, CentOS, Ubuntu, and Debian). Experience with common tools such as Jira, Confluence, Grafana, Zabbix, etc. Basic scripting knowledge and familiarity with SQL for database queries. Understanding of network fundamentals and protocols, including TCP/IP, DNS, and VPN configurations. The ideal candidate is someone who: Communicates confidently and professionally in both French and English, adapting tone and clarity based on the audience (technical and non-technical). Demonstrates strong ownership, accountability, and a customer-first mindset when handling incidents and escalations. Is highly detail-oriented, ensuring accurate ticket updates, documentation, and follow-through. Collaborates effectively across teams (Operations, Engineering, QA, Data, Platform Engineers, Network, PM, and Database admins ) to resolve issues quickly and efficiently. Has a proactive approach to monitoring and identifying potential issues before they impact clients. Is curious and analytical, with a strong desire to understand root causes rather than applying quick fixes. Sounds like you? Apply today!", "summaryDescription" : "Operations Support Engineer at Ezra. Skills: Operations support, Incident management, Process improvement. Perform advanced troubleshooting. Act as escalation point", "postedDate" : "2026-06-14T20:13:33.426", "createdAt" : "2026-06-14T20:13:33.426", "lastUpdated" : "2026-06-15T21:36:15.050", "ingestTimestamp" : "2026-06-14T20:13:33.426", "mongoId" : "6a2ca5bb74d8ee00a09b7e6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scripting", "SQL queries", "Network fundamentals", "Operations support", "Incident management", "Process improvement", "Troubleshooting", "Problem investigation", "Change management", "Customer support", "Training", "Mentoring", "Digital lending", "FinTech", "B2B2C", "B2C", "Jira", "Confluence", "Grafana", "Zabbix" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dac9", "title" : "Performance Operations Manager", "company" : "Fanatics Betting & Gaming", "industry" : "Sports & Fitness", "salary" : { "min" : 101000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jacksonville, Florida, United States", "locations" : [ "Jacksonville", "Florida", "United States" ], "timestamp" : "2026-06-15T22:19:05.790", "fingerprint" : "f9a8b63cc19dc5911c9a47a062c8b491aa51e12d9433ac0572efbbc2d3217585", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4230423009", "externalId" : "4230423009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jacksonville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.3262247,-81.6579179" } ], "locationText" : "Jacksonville, Florida, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "System administration", "Process improvement", "Workflow automation", "Data analysis", "Reporting", "Training development", "Content creation", "Stakeholder management" ], "hardSkillsList" : [ "Performance management systems", "AI tools", "Automation", "System configuration", "Data integrity", "System integrations", "Dashboard production", "Predictive insights" ], "hardSkills" : [ { "name" : "Performance management systems", "level" : "intermediate" }, { "name" : "AI tools", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "System configuration", "level" : "intermediate" }, { "name" : "Data integrity", "level" : "intermediate" }, { "name" : "System integrations", "level" : "intermediate" }, { "name" : "Dashboard production", "level" : "intermediate" }, { "name" : "Predictive insights", "level" : "intermediate" } ], "majorSkills" : "Performance management, HR operations, AI tools, Process automation", "majorSkillsList" : [ "Performance management", "HR operations", "AI tools", "Process automation" ], "coreResponsibilities" : "Execute performance programs, Manage timelines, Track progress, Flag risks or delays, Coordinate communications, Drive engagement and completion, Ensure high completion, Ensure compliance, Serve as subject matter expert, Configure systems, Optimize systems, Implement system solutions, Ensure data accuracy, Ensure data integrity, Identify anomalies, Identify inconsistencies, Translate program design, Develop training materials, Deliver training, Personalize learning experiences, Produce dashboards, Produce reporting, Analyze trends, Surface insights, Highlight risks, Enable leaders with insights, Enable HRBPs with insights, Provide predictive insights, Provide recommendations, Monitor program effectiveness, Identify opportunities to automate, Identify opportunities to simplify, Identify opportunities to improve, Gather feedback, Synthesize feedback, Scale insights, Accelerate iteration, Partner with People Business Partners, Partner with HR Operations, Partner with L&D, Support leaders, Support employees, Ensure seamless integration", "teamCollaboration" : "Partner with HR Operations; Partner with L&D; Collaborate with HRBPs", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Performance management programs; Talent reviews; Promotions; Continuous feedback; HRIS; AI-enabled workflows", "domainList" : [ "performance-management-programs", "talent-reviews", "promotions", "continuous-feedback", "hris", "ai-enabled-workflows" ], "domainSpecificKnowledge" : [ "Performance management programs", "Talent reviews", "Promotions", "Continuous feedback", "HRIS", "AI-enabled workflows" ], "toolProficiency" : [ "Lattice", "AI tools" ], "communicationSkills" : "AI-assisted messaging; Clear guidance; Efficient guidance", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Performance programs run smoothly; Performance programs run efficiently; Increase automation levels; Reduce manual effort; Leaders feel confident; Employees feel confident; Reporting evolves; Deliver materials faster; Deliver training faster; Scale through AI; HR function becomes model", "qualificationsBasic" : "3+ years HR programs experience, 3+ years People Operations experience, 3+ years Performance Management experience, Administer Lattice (or similar platforms), Leverage AI tools for workflows, Leverage AI tools for reporting, Leverage AI tools for content creation, Program management skills, Execution skills, Build training content, Facilitate live sessions, Manage multiple timelines, Communication skills, Stakeholder management skills", "qualificationsPreferred" : "AI-driven insights experience", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. The Performance Operations Manager is responsible for the operational execution, systems administration, and continuous delivery of the company’s performance management programs. This role ensures performance processes run seamlessly, timelines are met, systems function accurately, and insights drive leadership decision-making. This is a hands-on, execution-focused role that requires leveraging AI and automation to drive efficiency, scale operations, and continuously improve how performance programs are delivered. How You’ll Work Success in this role requires: Using AI to streamline workflows, reduce manual effort, and increase speed Leveraging AI-driven insights to identify trends, risks, and opportunities Continuously improving processes through automation and intelligent tooling Operating with a mindset of “optimize first, then execute” Key Responsibilities Program Execution & Operations Execute performance programs (e.g., performance cycles, talent reviews, promotions, continuous feedback) with a focus on automation and scalability Use AI tools to manage timelines, track progress, and proactively flag risks or delays Coordinate communications using AI-assisted messaging and targeting to drive engagement and completion Ensure high completion and compliance through data-driven nudges and insights Lattice SME & System Ownership Serve as the subject matter expert for the performance platform Configure and optimize systems with a focus on automation, integrations, and AI-enabled workflows Partner with HRIS and vendors to implement smarter, more efficient system solutions Ensure data accuracy and integrity, leveraging AI to identify anomalies or inconsistencies Translate program design into scalable, system-driven experiences Enablement & Training Develop clear, engaging materials using AI to accelerate content creation and improve clarity Design and deliver training that incorporates AI-enabled workflows and best practices Ensure consistent understanding by leveraging AI to personalize and scale learning experiences Reporting & Analytics Produce dashboards and reporting (completion rates, rating distributions, calibration summaries) Use AI to analyze trends, surface insights, and highlight risks proactively Enable leaders and HRBPs with faster, deeper insights to support decision-making Move beyond reporting to predictive insights and recommendations Continuous Improvement Monitor program effectiveness using data and AI-driven insights Identify opportunities to automate, simplify, and improve processes Gather and synthesize feedback using AI to scale insights and accelerate iteration Collaboration Partner with People Business Partners, HR Operations, and L&D to embed AI-enabled ways of working Support leaders and employees with clear, efficient, and tech-enabled guidance Ensure seamless integration between performance, talent, and pay processes Requirements 3+ years of experience in HR programs, People Operations, or Performance Management Hands-on experience administering Lattice (or similar platforms) Experience leveraging AI tools to improve workflows, reporting, or content creation Strong program management and execution skills Experience building training content and facilitating live sessions Exceptional attention to detail with the ability to manage multiple timelines Strong communication and stakeholder management skills A mindset of continuous improvement, automation, and operational excellence Success Looks Like Performance programs run smoothly, efficiently, and with increasing levels of automation Manual effort is reduced through effective use of AI and systems optimization Leaders and employees feel confident navigating performance processes and tools Reporting evolves from descriptive to insight-driven and predictive High-quality materials and training are delivered faster and at scale through AI The performance function becomes a model for AI-enabled operations across HR Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $101,000—$118,000 USD The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ NYC Salary Range $101,000—$125,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Performance Operations Manager at Fanatics Betting & Gaming. Skills: Performance management, HR operations, AI tools, Process automation. Execute performance programs. Manage timelines", "postedDate" : "2026-06-14T20:46:50.902", "createdAt" : "2026-06-14T20:46:50.902", "lastUpdated" : "2026-06-15T22:19:05.790", "ingestTimestamp" : "2026-06-14T20:46:50.902", "mongoId" : "6a2c95ab74d8ee00a098dac9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 101000, "salaryAnnualMax" : 125000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Performance management systems", "AI tools", "Automation", "System configuration", "Data integrity", "System integrations", "Dashboard production", "Predictive insights", "Performance management", "HR operations", "Process automation", "Program execution", "System administration", "Process improvement", "Workflow automation", "Data analysis", "Reporting", "Training development", "Content creation", "Stakeholder management", "Program management", "Performance management programs", "Talent reviews", "Promotions", "Continuous feedback", "HRIS", "AI-enabled workflows", "Lattice" ], "skillCount" : 28, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d1a7a74d8ee00a0aef128", "title" : "Equity Operations Support", "company" : "Marex", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Equity Operations Support role in New York, United States, adjusted for the Financial Services industry." }, "location" : "New York, NY", "locations" : [ "New York", "NY" ], "timestamp" : "2026-06-16T03:39:53.885", "fingerprint" : "7fccf2c5ebdd8c58b50ae85cb0f775898b385f6e6c9c33de9a83ca52da0c0533", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://marex.breezy.hr/p/7c8c5375779f01-equity-operations-support-vn2785", "externalId" : "7c8c5375779f01", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "domainKnowledge" : "Financial markets", "domainList" : [ "financial-markets" ], "domainSpecificKnowledge" : [ "Financial markets" ], "workSiteFlexibility" : "Onsite", "rawDescription" : "Diversified. 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The Group provides comprehensive breadth and depth of coverage across four core servi", "summaryDescription" : "Equity Operations Support at Marex", "createdAt" : "2026-06-14T18:42:28.414", "lastUpdated" : "2026-06-16T03:39:53.885", "ingestTimestamp" : "2026-06-14T18:42:28.414", "mongoId" : "6a2d1a7a74d8ee00a0aef128", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Financial markets" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.9 }, { "id" : "6a30a2b3f292fd229c11edb7", "title" : "Strategic Business Operations Manager - Community Support", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 168000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T09:29:20.394", "fingerprint" : "ce78e6ab68eaa5d597f5c33c9a36f758b54dccfe176e4c539c766be4f619355e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8001769?gh_jid=8001769", "externalId" : "8001769", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Python, Tableau, AI", "professionalSkills" : [ "Strategic initiatives", "Business decisions" ], "hardSkillsList" : [ "Data analysis", "Operational efficiency" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Operational efficiency", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Business operations, Community support, Strategic planning", "majorSkillsList" : [ "Business operations", "Community support", "Strategic planning" ], "coreResponsibilities" : "Articulate a vision, strategy, ideas and decisions clearly, Drive results at scale, Thrive in ambiguity, Use data to develop strategic initiatives, Implement strategic initiatives, Drive key business decisions, Leverage AI tools to drive operational efficiency, Leverage AI tools to enhance decision-making, Leverage AI tools to scale program outcomes", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Community support", "domainList" : [ "community-support" ], "domainSpecificKnowledge" : [ "Community support" ], "toolProficiency" : [ "AI tools", "AI technologies" ], "communicationSkills" : "Articulate vision; Articulate strategy; Articulate ideas; Articulate decisions", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "specialRequirements" : "Occasional work at an Airbnb office, Attendance at offsites", "qualificationsBasic" : "High-attention to detail, Organization skills, Proven track record of leading/driving results at scale, Analytical and problem-solving skills, Proven track record for using data to develop and implement strategic initiatives, Proven track record for driving key business decisions, Proficiency in leveraging AI tools and technologies", "qualificationsPreferred" : "Experience using SQL, Experience using Python, Experience using Tableau, Operations background, Management Consulting background, Financial/analytics background", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking ability to articulate a vision, strategy, ideas and decisions clearly and succinctly. Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale. Ability to thrive in ambiguity in a fast-paced, hyper-growth organization. Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions. Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes. Experience using SQL,Python and/or Tableau is preferred. Operations, Management Consulting or Financial/analytics background preferred. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000—$210,000 USD", "summaryDescription" : "Strategic Business Operations Manager - Community Support at Airbnb. Skills: Business operations, Community support, Strategic planning. Articulate a vision, strategy, ideas and decisions clearly. Drive results at scale", "postedDate" : "2026-06-16T03:17:10.615", "createdAt" : "2026-06-16T03:17:10.615", "lastUpdated" : "2026-06-16T09:29:20.394", "ingestTimestamp" : "2026-06-16T03:17:10.615", "mongoId" : "6a30a2b3f292fd229c11edb7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 168000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Operational efficiency", "Leadership", "Business operations", "Community support", "Strategic planning", "Strategic initiatives", "Business decisions", "AI tools", "AI technologies" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3074c8f292fd229c00949c", "title" : "Support Operations Data Analyst", "company" : "Harvey", "industry" : "User Operations", "salary" : { "min" : 112000.0, "max" : 168000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "New York", "locations" : [ "New York" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T09:07:52.715", "fingerprint" : "e86340a7f1f008fb08f358eba99362f8cbb1cbcd3cf6923750b200c59b343674", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harvey/f8857e81-4062-4669-a7e3-7b73b114979b/application", "externalId" : "f8857e81-4062-4669-a7e3-7b73b114979b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data engineering", "ML/AI", "BI development", "Data warehousing", "ETL processes", "Data visualization", "Statistical modeling", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "ML/AI", "level" : "intermediate" }, { "name" : "BI development", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Science, Data Engineering, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and optimize data models, Design and implement BI solutions, Perform statistical analysis, Develop and deploy ML models, Collaborate with stakeholders, Ensure data quality and integrity, Monitor and troubleshoot data systems", "teamCollaboration" : "Cross-functional teams; Stakeholder engagement", "domainKnowledge" : "Cloud data stacks; ML frameworks; BI platforms; Statistical methods", "domainList" : [ "cloud-data-stacks", "ml-frameworks", "bi-platforms", "statistical-methods" ], "domainSpecificKnowledge" : [ "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "problemSolvingSkills" : "Data-driven decision making; Troubleshooting", "qualificationsBasic" : "5+ years of experience, Bachelor's degree in Statistics, Computer Science, Mathematics, or related field, Proficiency in SQL", "qualificationsPreferred" : "PhD preferred, Experience with specific ML frameworks, Cloud platform certifications", "remoteFriendly" : true, "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. 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Stakeholders", "domainKnowledge" : "Cloud data services; ML frameworks; BI platforms; Cloud data stacks; Modelling skills", "domainList" : [ "cloud-data-services", "ml-frameworks", "bi-platforms", "cloud-data-stacks", "modelling-skills" ], "domainSpecificKnowledge" : [ "Cloud data services", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker", "Metabase", "Superset", "Qlik", "MicroStrategy" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "qualificationsBasic" : "5+ years of experience in data analytics, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD preferred, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified certification, Dbt Certified certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. Build and deploy machine learning models", "createdAt" : "2026-06-16T00:27:17.838", "lastUpdated" : "2026-06-16T13:40:39.455", "ingestTimestamp" : "2026-06-16T00:27:17.838", "mongoId" : "6a3074c8f292fd229c00949a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 112000, "salaryAnnualMax" : 168000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Data engineering", "Machine learning", "AI", "Business intelligence", "Analytics engineering", "Quantitative analysis", "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills", "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence", "Data modeling", "Statistical analysis", "Cloud data services", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "Tableau", "Power BI", "Looker", "Metabase", "Superset", "Qlik", "MicroStrategy" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3074c8f292fd229c009499", "title" : "Support Operations Data Analyst", "company" : "Harvey", "industry" : "User Operations", "salary" : { "min" : 112000.0, "max" : 168000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T08:05:04.381", "fingerprint" : "c0405ff0df178c5697a7d836014522c5d1bee955ac1c9539c21c00ffe53df2f9", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harvey/ecfc45be-fc15-4c16-a419-509c998b6c80/application", "externalId" : "ecfc45be-fc15-4c16-a419-509c998b6c80", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, R, Spark, Dbt, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure, SageMaker, Vertex AI, Synapse, ML Studio", "professionalSkills" : [ "Quantitative analysis", "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Analytics engineering" ], "hardSkillsList" : [ "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills" ], "hardSkills" : [ { "name" : "Statistical methods", "level" : "intermediate" }, { "name" : "ML frameworks", "level" : "intermediate" }, { "name" : "BI platforms", "level" : "intermediate" }, { "name" : "Cloud data stacks", "level" : "intermediate" }, { "name" : "Modelling skills", "level" : "intermediate" } ], "majorSkills" : "Data science, Data engineering, Machine learning, Business intelligence", "majorSkillsList" : [ "Data science", "Data engineering", "Machine learning", "Business intelligence" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "qualificationsBasic" : "5+ years of experience in data analytics, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified, Dbt Certified", "remoteFriendly" : true, "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data science, Data engineering, Machine learning, Business intelligence", "createdAt" : "2026-06-16T00:25:42.801", "lastUpdated" : "2026-06-16T08:05:04.381", "ingestTimestamp" : "2026-06-16T00:25:42.801", "mongoId" : "6a3074c8f292fd229c009499", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 112000, "salaryAnnualMax" : 168000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills", "Data science", "Data engineering", "Machine learning", "Business intelligence", "Quantitative analysis", "Data modeling", "Statistical analysis", "Analytics engineering", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "skillCount" : 43, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30511af292fd229cefa786", "title" : "Support Platform & Operations Lead", "industry" : "Support", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Support Platform & Operations role in Ireland, adjusted for the SaaS industry and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T14:10:35.819", "fingerprint" : "93398d0acd5acae67381489f21b78570f70aed4c42dfdac3cbd755e2fcfd103f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/6b677283-9e39-453b-954c-f0bb86057bb6/apply", "externalId" : "6b677283-9e39-453b-954c-f0bb86057bb6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "AI tools, Automation solutions", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building" ], "hardSkills" : [ { "name" : "Support platform administration", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Reporting systems", "level" : "intermediate" }, { "name" : "Dashboard building", "level" : "intermediate" } ], "majorSkills" : "Support operations, Platform administration, Process optimization, Stakeholder management", "majorSkillsList" : [ "Support operations", "Platform administration", "Process optimization", "Stakeholder management" ], "coreResponsibilities" : "Own and evolve end-to-end support operations, Define clear ownership models across teams, Design and optimize support processes, Build and maintain trusted reporting systems, Build and maintain dashboards, Build and maintain insights, Lead the evaluation of AI-driven support tools, Lead the implementation of AI-driven support tools, Lead the evaluation of automation solutions, Lead the implementation of automation solutions, Configure support platforms, Manage support platforms, Collaborate with Product and Engineering, Improve internal tools, Translate support insights into product enhancements, Identify operational gaps, Continuously improve systems, Continuously improve processes, Continuously improve documentation", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams; Sales teams", "domainKnowledge" : "Support operations; Customer operations; Support platform administration; Self-service support; SaaS products; Consumer-facing products", "domainList" : [ "support-operations", "customer-operations", "support-platform-administration", "self-service-support", "saas-products", "consumer-facing-products" ], "domainSpecificKnowledge" : [ "Support operations", "Customer operations", "Support platform administration", "Self-service support", "SaaS products", "Consumer-facing products" ], "toolProficiency" : [ "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation", "continuousLearning" : "Learning and development stipend", "innovationCreativity" : "AI-driven support tools; Automation solutions", "problemSolvingSkills" : "Issue resolution; Root cause analysis", "outcomesObjectives" : "Reduce ticket volume; Improve resolution speed; Increase self-service adoption; Drive product decisions", "qualificationsBasic" : "4–8 years of experience in support operations, customer operations, or support platform administration, Hands-on experience managing customer support tickets, Hands-on experience building scalable workflows and processes, Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools, Understanding of automation, AI tools, and self-service support solutions, Technical aptitude with the ability to configure systems, Technical aptitude with the ability to work with structured data, Technical aptitude with the ability to build reports or dashboards, Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams, Communication and stakeholder management skills, Ability to influence without direct authority, Comfortable working in ambiguous, fast-paced environments with evolving priorities", "qualificationsPreferred" : "Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus, Exposure to SaaS or consumer-facing digital products is preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and evolve end-to-end support operations, including tools, workflows, automation, reporting, and customer support platforms. Define clear ownership models across Product, Engineering, Customer Success, Sales, and other teams to ensure consistent issue resolution. Design and optimize support processes to reduce ticket volume, improve resolution speed, and increase self-service adoption. Build and maintain trusted reporting systems, dashboards, and insights that surface customer pain points and drive product decisions. Lead the evaluation and implementation of AI-driven support tools and automation solutions to enhance operational efficiency. Configure and manage support platforms, including workflows, routing logic, integrations, and reporting systems. Collaborate with Product and Engineering to improve internal tools and translate support insights into product enhancements. Identify operational gaps and continuously improve systems, processes, and documentation across the support ecosystem. Requirements: 4–8 years of experience in support operations, customer operations, or support platform administration roles. Hands-on experience managing customer support tickets and building scalable workflows and processes. Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools. Strong understanding of automation, AI tools, and self-service support solutions. Technical aptitude with the ability to configure systems, work with structured data, and build reports or dashboards. Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams. Strong communication and stakeholder management skills, with the ability to influence without direct authority. Comfortable working in ambiguous, fast-paced environments with evolving priorities. Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus. Exposure to SaaS or consumer-facing digital products is preferred. Benefits: Competitive base salary aligned with experience and market benchmarks in the United States. Equity compensation aligned with individual impact and company growth. Comprehensive health coverage, including medical, dental, and vision insurance. 401(k) retirement plan with employer matching. Flexible vacation policy and paid company holidays. Paid parental leave and family support benefits. Annual learning and development stipend to support professional growth. Work-from-home equipment stipend to support remote productivity. Charitable donation matching program. Collaborative, high-autonomy environment with strong ownership culture. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Platform & Operations Lead. Skills: Support operations, Platform administration, Process optimization, Stakeholder management. Own and evolve end-to-end support operations. Define clear ownership models across teams", "postedDate" : "2026-06-15T13:43:58.918", "createdAt" : "2026-06-15T13:43:58.918", "lastUpdated" : "2026-06-16T14:10:35.819", "ingestTimestamp" : "2026-06-16T03:22:56.814", "mongoId" : "6a30511af292fd229cefa786", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building", "Support operations", "Platform administration", "Process optimization", "Stakeholder management", "Process management", "Cross-functional coordination", "Vendor management", "Resource planning", "Continuous improvement", "Customer operations", "Self-service support", "SaaS products", "Consumer-facing products", "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6949bdd070f0b99d58827ef5", "title" : "Operations Support Agent", "company" : "DHL Express (Hong Kong) Limited", "industry" : "Logistics", "salary" : { "min" : 175000.0, "max" : 230000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Operations Support Agent in the Logistics industry in Hong Kong, adjusted for company size and seniority." }, "location" : "Hong Kong, SAR China-Hong Kong-Hong Kong", "locations" : [ "Hong Kong, SAR China-Hong Kong-Hong Kong", "false", "true, 116240, false" ], "timestamp" : "2026-06-15T06:50:55.176", "fingerprint" : "c07cdedd95a1094ef1e58a4ddc96a4e4e5e1c5ad2a706ce6192014b6a18eb49c", "source" : "taleo", "language" : "en", "applyUrl" : "https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=116240", "externalId" : "116240", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "communicationSkills" : "Spoken English", "specialRequirements" : "24-hour shift duties", "qualificationsBasic" : "2 years clerical experience, 2 years operations support experience, Hands-on PC skills", "qualificationsPreferred" : "Warehousing experience, Distribution center experience, Logistics experience, Freight forwarding experience, Airport operations experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Full-time Third Shift YOUR PROFILE Requirements: Secondary education with at least 2 years clerical or operations support experience Previous work experience related to warehousing, distribution center, logistics, freight forwarding and airport operations is an advantage Fair command of spoken English and Cantonese Hands-on PC skills Hardworking, attentive to details, patient with customer service sense Willing to work on 24-hour shift duties OUR OFFER Strong career support in an international environment Great culture and colleagues Multifarious benefit program Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! Personal Information Collection Statement pertaining to Recruitment DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy. All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed. You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com", "summaryDescription" : "Operations Support Agent at DHL Express (Hong Kong) Limited", "createdAt" : "2026-06-14T08:14:07.618", "lastUpdated" : "2026-06-15T06:50:55.176", "ingestTimestamp" : "2026-06-14T08:14:07.618", "mongoId" : "6949bdd070f0b99d58827ef5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c746774d8ee00a0934b33", "title" : "Support Operations Lead", "company" : "Zip", "industry" : "Customer Support", "salary" : { "min" : 80000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-15T07:47:16.638", "fingerprint" : "dbd14b94299078bc9f534ecfa63416cfc05d7618bc1d8d86274f96c182be9a5c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/zip/f9fbd624-98d8-486c-9ed6-2ac996fc0886/application", "externalId" : "f9fbd624-98d8-486c-9ed6-2ac996fc0886", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk, AI Tools, SQL, BI Tools, Snowflake", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Routing rules", "Automation", "Reporting", "Analytics", "Capacity planning", "Staffing model" ], "hardSkills" : [ { "name" : "Routing rules", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Capacity planning", "level" : "intermediate" }, { "name" : "Staffing model", "level" : "intermediate" } ], "majorSkills" : "Support Operations, Process design, Data analysis", "majorSkillsList" : [ "Support Operations", "Process design", "Data analysis" ], "coreResponsibilities" : "Build routing rules, Build automation, Leverage AI tooling, Streamline friction, Design dashboards, Maintain dashboards, Surface queue metrics, Own staffing model, Translate forecasts, Identify work bottlenecks, Partner with cross-functional teams, Ensure systems are in place", "teamCollaboration" : "Cross-functional teams; Customer Success; Engineering", "domainKnowledge" : "Enterprise procurement", "domainList" : [ "enterprise-procurement" ], "domainSpecificKnowledge" : [ "Enterprise procurement" ], "toolProficiency" : [ "Zendesk", "Claude", "Co-Pilot", "Looker", "Tableau" ], "communicationSkills" : "Simplify complex concepts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Industry-leading processes; Scaling support team", "qualificationsBasic" : "4–7 years in Support Operations, Deep Zendesk administration experience, Build from scratch experience, Analytical skills, Experience with capacity planning, Experience leveraging AI tools", "qualificationsPreferred" : "Looker, Tableau, or equivalent BI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE This is a founding Support Operations role — the first person to own the operational infrastructure for Zip's Customer Support team. Our support team is growing fast, and you will own ensuring the team’s processes, reporting, and infrastructure are industry-leading, scaling a support team befitting our world-class customers. You'll report directly to the Head of Support and work alongside Technical Support Engineers, Customer Success, and Engineering. The person who succeeds here is equal parts operator, analyst, and builder – ready for a fast-paced environment, and comfortable building and scaling systems from scratch. YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. - Reporting & Analytics - You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. - Capacity Planning - Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. - Workflow & Process Design - Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible. QUALIFICATIONS - 4–7 years in Support Operations, Customer Experience Operations, or a closely related function - Deep, hands-on Zendesk administration experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data - Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations. CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS - Experience with Zendesk - Experience with AI Tools (Claude, Co-Pilot) - Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - \uD83D\uDCC8 Start-up equity - \uD83E\uDDB7 Full health, vision & dental coverage - \uD83D\uDEA0 Team building events & happy hours - \uD83C\uDF34 Flexible PTO - \uD83D\uDCBB Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!", "summaryDescription" : "Support Operations Lead at Zip. Skills: Support Operations, Process design, Data analysis. Build routing rules. Build automation", "createdAt" : "2026-06-13T21:30:39.555", "lastUpdated" : "2026-06-15T07:47:16.638", "ingestTimestamp" : "2026-06-13T21:30:39.555", "mongoId" : "6a2c746774d8ee00a0934b33", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Routing rules", "Automation", "Reporting", "Analytics", "Capacity planning", "Staffing model", "Support Operations", "Process design", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enterprise procurement", "Zendesk", "Claude", "Co-Pilot", "Looker", "Tableau" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305649f292fd229cf26d39", "title" : "Manager, Construction Management, WWRGD - Operations Support", "company" : "Amazon.com Services LLC", "industry" : "Facilities, Maintenance, Real Estate, Real Estate/Facilities, worldwide grocery stores", "salary" : { "min" : 122000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, USA", "locations" : [ "Austin, Texas, USA" ], "certifications" : [ "PMP certification", "PE license" ], "timestamp" : "2026-06-16T07:56:16.671", "fingerprint" : "1b682b45694802f7f374800705046c659c83eb715802a77b040dde0953bed922", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10449306/apply", "externalId" : "e5e3c68a-5904-41c5-a6d0-284f110b92f6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Construction management software", "professionalSkills" : [ "Project management", "Budget management", "Schedule management", "Risk management", "Contract negotiation", "Quality control", "Safety management" ], "hardSkillsList" : [ "Construction methods", "Building codes", "Materials science" ], "hardSkills" : [ { "name" : "Construction methods", "level" : "intermediate" }, { "name" : "Building codes", "level" : "intermediate" }, { "name" : "Materials science", "level" : "intermediate" } ], "majorSkills" : "Construction management, Project execution, Stakeholder coordination", "majorSkillsList" : [ "Construction management", "Project execution", "Stakeholder coordination" ], "coreResponsibilities" : "Oversee construction projects from initiation to completion, Develop and manage project budgets and schedules, Ensure compliance with building codes and regulations, Coordinate with architects, engineers, and subcontractors, Manage project risks and implement mitigation strategies, Conduct site inspections and quality control checks, Oversee safety protocols on construction sites, Communicate project status to stakeholders", "teamCollaboration" : "Cross-functional project teams; Subcontractor management; Client relations", "projectManagementSkills" : [ "Construction project management", "Budgeting", "Scheduling", "Risk assessment", "Quality assurance" ], "domainKnowledge" : "Construction industry; Building codes; Construction methods; Project lifecycle", "domainList" : [ "construction-industry", "building-codes", "construction-methods", "project-lifecycle" ], "domainSpecificKnowledge" : [ "Construction industry", "Building codes", "Construction methods", "Project lifecycle" ], "toolProficiency" : [ "Primavera P6", "Procore", "Bluebeam" ], "communicationSkills" : "Stakeholder reporting; Contract negotiation", "documentationSkills" : "Project documentation; Progress reports", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "On-site presence required", "outcomesObjectives" : "Deliver projects on time and within budget; Ensure project quality and safety standards; Maintain positive stakeholder relationships", "qualificationsBasic" : "5+ years of experience in construction management, Bachelor's degree in Construction Management, Engineering, Architecture, or related field, Experience with construction project management software", "qualificationsPreferred" : "Master's degree in Construction Management or related field, Professional Engineer (PE) license, Project Management Professional (PMP) certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Operations Support team within Amazon's Worldwide Grocery Retail Growth & Development (WWRGD) organization is seeking a Manager, Construction Management to join their team. This is an exciting opportunity for a fast-paced, results-driven leader to own the day-to-day execution of equipment on demand management across our entire fleet. Manager, Construction Management for the PERF (Project and Equipment Request Form) program, you will lead like-for-like equipment replacements, breakroom and restroom refreshes, and end-to-end equipment procurement and project delivery. You’ll drive operational excellence, serve as the primary face of the program for Operations stakeholders, and play a critical role in delivering exceptional store experiences at scale. Key job responsibilities - Program Execution: Lead and manage PERF intake, processing, and completion workflows to meet annual targets (2,500+ completions in 2026). - Team Leadership: Supervise and develop a team of associates responsible for equipment requests, procurement coordination, and project execution. - Stakeholder Collaboration: Partner with store leaders, construction teams, procurement, and project management to ensure seamless equipment on demand delivery. - Process Improvement: Identify and implement process efficiencies, including AI integration for PERF intake and execution phases. - Fleet Support: Ensure day-to-day equipment needs are met across the entire store fleet, prioritizing urgent requests and managing workload distribution. - Performance Management: Track KPIs, monitor team productivity, and report progress against program goals. - Vendor Management: Coordinate with vendors and suppliers to ensure timely delivery and installation of equipment. - Quality Assurance: Ensure all equipment replacements and installations meet company standards and specifications. - Communication: Provide regular status updates to stakeholders with clear concise communications to the business and the larger WWRGD organization. A day in the life The Team Leader drives daily execution of the PERF program by triaging urgent equipment requests, leading standups with 5 Construction Project Managers II, and conducting 1:1 coaching sessions focused on PO development and quote review excellence. The role requires regular status updates to WWRGD leadership, communication with Sr. Operations Leaders across all 6 Operating Areas, vendor coordination, and advancing AI-driven process improvements—all while maintaining pace toward 2,500+ annual completions and delivering an exceptional customer experience at every store. About the team Team Mission: To deliver exceptional store experiences by executing strategic remodels, managing equipment replacement through the PERF platform, and implementing innovative solutions that support store operations while maintaining brand standards and merchandising excellence across the entire fleet. Team Vision: To be the trusted execution partner that addresses space optimization and supports the evolution of Ecommerce and automation creating best-in-class retail environments that delight customers and empower store teams through innovative, efficient, and scalable solutions Team Tenets: - Customer Obsession - Every project decision prioritizes enhancing the store experience for customers and store teams. - Operational Excellence - We deliver projects on time, on budget, with minimal disruption to store operations. - Think Big - We leverage AI and modern tools to scale our impact and improve efficiency - Collaborative Partnership - We work as trusted partners with store leaders, Area leadership, Ecommerce, merchants and WWRGD teams. - Deliver Results- We maintain consistent brand integrity and merchandising standards across all initiatives. - Bias for Action - We respond quickly to store needs while maintaining quality and strategic alignment. Basic Qualifications: - Experience in managing multiple, competing priorities simultaneously - Knowledge of project management tools - 5+ years of direct people leadership experience - 6+ years of experience in facilities management, equipment on demand management, or retail operations - Experience working cross-functionally with construction, procurement, and store operations teams Preferred Qualifications: - Experience in creating process improvements with automation and analysis - Bachelor's degree in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - Experience in retail or grocery store environments - Familiarity with equipment procurement processes and vendor management - Experience in strategic initiatives, remodels, or rollout programs - Knowledge of store equipment categories (food service, breakroom, restroom, etc.) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, Chicago - 122,000.00 - 165,000.00 USD annually USA, NY, Jersey City - 134,200.00 - 185,000.00 USD annually USA, TN, Nashville - 109,800.00 - 156,500.00 USD annually USA, TX, AUSTIN - 122,000.00 - 165,000.00 USD annually USA, WA, Seattle - 122,000.00 - 165,000.00 USD annually", "summaryDescription" : "Manager, Construction Management, WWRGD - Operations Support at Amazon.com Services LLC. Skills: Construction management, Project execution, Stakeholder coordination. Oversee construction projects from initiation to completion. Develop and manage project budgets and schedules", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:56:45.216", "lastUpdated" : "2026-06-16T07:56:16.671", "ingestTimestamp" : "2026-06-15T21:56:45.216", "mongoId" : "6a305649f292fd229cf26d39", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10449306/apply", "salaryAnnualMin" : 122000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Construction methods", "Building codes", "Materials science", "Construction management", "Project execution", "Stakeholder coordination", "Project management", "Budget management", "Schedule management", "Risk management", "Contract negotiation", "Quality control", "Safety management", "Construction project management", "Budgeting", "Scheduling", "Risk assessment", "Quality assurance", "Construction industry", "Project lifecycle", "PMP certification", "PE license", "Primavera P6", "Procore", "Bluebeam" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a39f292fd229cf4e585", "title" : "Junior IT & Operations Support", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior IT & Operations Support in Toronto, Canada, adjusted for full-time employment." }, "location" : "Toronto, ON", "locations" : [ "Toronto, ON" ], "timestamp" : "2026-06-16T08:42:52.439", "fingerprint" : "8bdfed5ae340c25a8595dabd50cb13c4246a6697edb235f11575b3dc8e5557c1", "source" : "jazzhr", "language" : "en", "externalId" : "iZcZmoaqao", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "remoteFriendly" : false, "summaryDescription" : "Junior IT & Operations Support", "createdAt" : "2026-06-15T22:23:38.659", "lastUpdated" : "2026-06-16T08:42:52.439", "ingestTimestamp" : "2026-06-15T22:23:38.659", "mongoId" : "6a305a39f292fd229cf4e585", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "69dde4492beec4dd3d9a332e", "title" : "Intern Engineering Support (Operations)", "company" : "TxDOT", "industry" : "Government", "salary" : { "min" : 19.0, "max" : 22.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "UST-Texas-Odessa-Odessa District Headquarters", "locations" : [ "UST-Texas-Odessa-Odessa District Headquarters", "Hourly", "Nonexempt,
Odessa District Headquarters (06DISTHQ)
3901 EAST US HIGHWAY 80
Odessa, 79761

, Odessa District Headquarters" ], "timestamp" : "2026-06-15T22:58:26.090", "fingerprint" : "a87a9ebcf7293b78f8e1ad67b6143cc7298bbb50c8f1ad18ccdf003b9af1f488", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa009.taleo.net/careersection/ex/jobdetail.ftl?job=43343", "externalId" : "43343", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Odessa", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.8457149,-102.3676870" } ], "locationText" : "Odessa, Texas, United States", "employmentType" : "INTERNSHIP", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Support operations office", "continuousLearning" : "Expand knowledge acquired from school", "outcomesObjectives" : "Gateway to future job opportunities", "qualificationsBasic" : "Currently enrolled in accredited college/university, Pursuing degree in engineering or related science", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Odessa District's Operations Office located at our District Headquarters is looking for motivated individuals currently enrolled in an accredited college or university, pursuing a degree in engineering or a related science field. Did you know that members of our Executive Leadership team and District Leadership team were paid interns at TxDOT? A paid internship is a great opportunity to: explore what TxDOT has to offer to the citizens of Texas, expand your knowledge acquired from school, and possibly serve as a gateway to future job opportunities with the agency. It is no surprise that many students choose to come back to TxDOT year-after-year to rejoin our team. TxDOT’s Employment Program provides current high school and college students the opportunity to gain valuable paid hands-on experience. You have nothing to lose and lots to gain such as invaluable work experience that can carry you into the future. Make the choice and join TxDOT for your brighter tomorrow today. 19.00 22.00", "summaryDescription" : "Intern Engineering Support (Operations) at TxDOT. Support operations office", "createdAt" : "2026-06-14T21:57:20.351", "lastUpdated" : "2026-06-15T22:58:26.090", "ingestTimestamp" : "2026-06-14T21:57:20.351", "mongoId" : "69dde4492beec4dd3d9a332e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryAnnualMax" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305649f292fd229cf26dc5", "title" : "IT Support Manager", "company" : "Servicios Comerciales Amazon Mexico S. de R.L. de C.V.", "industry" : "Operations, IT, Support Engineering, Technical Services, fulfillment ops", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Support Manager in Cuautitlán Izcalli, Mexico, adjusted for manager seniority in the E-commerce industry." }, "location" : "Cuautitlán Izcalli, Mexico, MEX", "locations" : [ "Cuautitlán Izcalli, Mexico, MEX" ], "timestamp" : "2026-06-16T08:25:51.026", "fingerprint" : "97fb6618e81a941d5103011b92ddefad36e62173078d7b5501665755e27f3e6c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448887/apply", "externalId" : "f57888b8-0e39-45ee-acd4-a59d83b5247a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cuautitlán Izcalli", "state" : "Mexico", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "19.6531356,-99.2145002" } ], "locationText" : "Cuautitlán Izcalli, Mexico, Mexico", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "technicalSkills" : "Linux, Unix", "professionalSkills" : [ "Team management", "Stakeholder management" ], "coreResponsibilities" : "Hire, train, and develop a team, Support all safety programs, Interact with management and staff, Provide analytical and technical assistance, Establish and maintain a positive relationship, Lead infrastructure builds in new facilities, Plan, organize, schedule, and supervise technical support activities, Measure, monitor, and maintain team's ability to meet, Develop and maintain policies, procedures, and processes, Oversee management of equipment and parts inventory, Create, manage, and support recognition programs, Create, manage, and support communication programs", "teamCollaboration" : "Operational leadership and staff", "domainKnowledge" : "IT infrastructure; Fiber optic topologies; Copper topologies; Wireless topologies; Mobile computing devices; Thin clients; Integrated computers; Windows operating systems; Linux operating systems; Android operating systems", "domainList" : [ "it-infrastructure", "fiber-optic-topologies", "copper-topologies", "wireless-topologies", "mobile-computing-devices", "thin-clients", "integrated-computers", "windows-operating-systems", "linux-operating-systems", "android-operating-systems" ], "domainSpecificKnowledge" : [ "IT infrastructure", "Fiber optic topologies", "Copper topologies", "Wireless topologies", "Mobile computing devices", "Thin clients", "Integrated computers", "Windows operating systems", "Linux operating systems", "Android operating systems" ], "problemSolvingSkills" : "Troubleshooting; Analytical assistance", "specialRequirements" : "Travel up to 30%", "outcomesObjectives" : "Meet or exceed contact SLAs; Meet or exceed resolution SLAs", "qualificationsBasic" : "Knowledge of Linux or Unix systems administration, Bachelor's degree or equivalent, Speak, write, and read fluently in English, Experience in team management, Experience in stakeholder management", "qualificationsPreferred" : "Knowledge of hardware architectures, Experience with system management tools, Experience with client/server environments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. Key job responsibilities - Hire, train, and develop a team of IT professionals. - Support all safety programs to ensure a safe work environment for all associates. - Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - Establish and maintain a positive, productive relationship with operational leadership and staff. - Lead infrastructure builds in new facilities. - Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. - Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA). - Develop and maintain policies, procedures, and processes. - Oversee management of equipment and parts inventory. - Create, manage, and support recognition and communication programs. - Travel up to 30%. A day in the life THIS ROLE IS NOT REMOTE. You will be leading a team of IT professionals with various skill sets to provide world-class technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. We are committed to developing a diverse work force and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities with or without reasonable accommodation. About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications: - Knowledge of Linux or Unix systems administration - Bachelor's degree or equivalent - Speak, write, and read fluently in English, and have the ability to take direction in English - Experience in team management - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Preferred Qualifications: - Knowledge of hardware architectures - Experience with system management tools and client/server environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "IT Support Manager at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Hire, train, and develop a team. Support all safety programs", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:58:28.594", "lastUpdated" : "2026-06-16T08:25:51.026", "ingestTimestamp" : "2026-06-15T21:58:28.594", "mongoId" : "6a305649f292fd229cf26dc5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448887/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Team management", "Stakeholder management", "IT infrastructure", "Fiber optic topologies", "Copper topologies", "Wireless topologies", "Mobile computing devices", "Thin clients", "Integrated computers", "Windows operating systems", "Linux operating systems", "Android operating systems" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2598a074d8ee00a01a3d92", "title" : "HCI Operations Support Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate in Financial Services in Irvine, CA, adjusted for company size and industry." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-16T00:42:56.081", "fingerprint" : "16b4ccc68fe4472734854814eb3d65c70ae43cea92339d3fdd50379cf225c568", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=117145", "externalId" : "117145", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Associate", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The HCI Operations Support Associate will provide operational and data support to vendors partners, OEM/ HCA, Field Team, and Dealers across all brands (Hyundai/Genesis/Kia). This position is responsible for supporting stakeholders on day-to-day operations pertaining to data / IT integrations, contract originations, claims/cancellations processing, and operational reporting What You Will Do 1. Support day-to-day management of all HCI programs (across all brands): · Manage and track production support requests to ensure accountability and adherence to SLAs · Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis · Review/analyze business data to recommend process improvements and/or necessary risk-mitigation controls · Monitor system uptime and availability during critical month-end periods · Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports · Participate in regular business development meetings with vendors · Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics · Communicate status of critical projects / production items to internal stakeholders and vendors · Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization · Conduct/Support training on operational systems or processes (e.g. Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.) 2. Assist with project management activities to support MBODs and strategic HCI initiatives, including drafting business cases, identifying benefits/deliverables, defining project timelines, gathering requirements, and/or leading QA/UAT efforts 3. Maintain repository of policies & procedures by assisting with development and updating of program materials, process flows, communication bulletins, training materials, and/or standard operating procedure What You Will Bring · Minimum 2–4 years related experience. · Bachelor’s degree required. · Proficient PC skills using Microsoft Word, Power Point, Excel, Access, Visio, Projects, Teams · Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends. · Proven organizational and planning skills with excellent verbal and written communication skills · Client service driven with excellent relationship management skills · Ability to effectively collaborate with and present to diverse groups both internal (Hyundai) and external (vendors) · Team oriented, but able to work independently and manage multiple tasks in a fast-paced environment · Self-directed and results-oriented · Business Process Management (BPM) a plus · Reporting Software experience preferred (JIRA, Confluence, Tableau, OBIEE, SAS, or Workbench etc.). · 1-2 years related auto/finance industry experience (Credit, Funding, F&I Products, Dealer Operations, etc.) a plus Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "HCI Operations Support Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:42:51.432", "lastUpdated" : "2026-06-16T00:42:56.081", "ingestTimestamp" : "2026-06-14T19:42:51.432", "mongoId" : "6a2598a074d8ee00a01a3d92", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cdb8d74d8ee00a0a50d59", "title" : "Delivery & Support Operations Assistant", "company" : "Partnerize", "industry" : "SaaS", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Delivery & Support Operations Assistant in the SaaS industry in the United States, adjusted for a remote work mode." }, "location" : "Remote - USA", "locations" : [ "Remote - USA" ], "timestamp" : "2026-06-16T02:09:21.457", "fingerprint" : "4349dba5941963055ba774a5ca328e26a38a4d10fc8b4cb1ee62e9eda05cad10", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://partnerize.com/company/jobs/?gh_jid=7772174003", "externalId" : "7772174003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Support ability to diagnose customer issues, Support ability to identify root causes, Support ability to guide customers to solution, Empower global customer base through support, Empower global customer base through software training, Drive operational success by managing administrative deliverables, Manage key administrative deliverables for service-package clients", "domainKnowledge" : "Digital marketing", "domainList" : [ "digital-marketing" ], "domainSpecificKnowledge" : [ "Digital marketing" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Deliver exceptional customer experience; Ensure clients leverage Partnerize; Drive revenue growth for clients", "qualificationsBasic" : "Diagnose customer issues, Identify root causes, Guide customers to solution", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing. Why Join Us We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you. Our mission is to deliver an exceptional customer experience, ensuring our clients fully leverage Partnerize to drive revenue growth. In this dual-focused role, you will sit at the intersection of Customer Support and Delivery Operations. You will empower our global customer base through world-class support and software training, while also driving operational success by managing key administrative deliverables for our service-package clients. What You'll Do: Support ability to diagnose customer issues, identify root causes, and guide them to a solution. Computer Literacy where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception. Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/ Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.", "summaryDescription" : "Delivery & Support Operations Assistant at Partnerize. Support ability to diagnose customer issues. Support ability to identify root causes", "postedDate" : "2026-06-14T18:32:18.488", "createdAt" : "2026-06-14T18:32:18.488", "lastUpdated" : "2026-06-16T02:09:21.457", "ingestTimestamp" : "2026-06-14T18:32:18.488", "mongoId" : "6a2cdb8d74d8ee00a0a50d59", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Digital marketing" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "69c94a7c9bc74574cbbb4615", "title" : "Network Operations Support", "company" : "ADSIPL", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Network Operations Support role in Hyderabad, India, with 2+ years of experience in the Technology industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T04:21:47.713", "fingerprint" : "2102dabe24e20f801d49bd10b0ef654471013d2861b501e66d68378143e6d567", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3193508/apply", "externalId" : "5aa99538-ada4-487c-a315-043764357f7b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent diploma", "experienceMinYears" : 2, "technicalSkills" : "AWS", "professionalSkills" : [ "Capacity management", "Project execution" ], "hardSkillsList" : [ "Telecom implementation", "Data center implementation", "Fiber optics implementation" ], "hardSkills" : [ { "name" : "Telecom implementation", "level" : "intermediate" }, { "name" : "Data center implementation", "level" : "intermediate" }, { "name" : "Fiber optics implementation", "level" : "intermediate" } ], "majorSkills" : "Network operations, Project management, Infrastructure support", "majorSkillsList" : [ "Network operations", "Project management", "Infrastructure support" ], "coreResponsibilities" : "Monitor queue for requests, Plan project tasks, Implement project tasks, Follow change management guidelines, Work with vendors, Monitor vendor work, Collaborate with cross functional teams, Remain updated about new technologies, Follow safety standards, Follow security standards, Communicate with stakeholders, Share regular updates, Prepare weekly reports, Prepare monthly reports, Scale support of data center locations, Provide day-to-day assistance, Assist with capacity build, Assist with capacity management, Facilitate smooth project execution, Build tools, Enhance tools, Develop best practices, Refine operational procedures", "teamCollaboration" : "Cross functional teams; Network TPM; Engineers; Facility teams; Security teams; Internal customers; External vendors", "projectManagementSkills" : [ "Project management processes", "Capacity build", "Capacity management" ], "domainKnowledge" : "Telecom build process; Data center build process; Fiber optics build process; Network infrastructure", "domainList" : [ "telecom-build-process", "data-center-build-process", "fiber-optics-build-process", "network-infrastructure" ], "domainSpecificKnowledge" : [ "Telecom build process", "Data center build process", "Fiber optics build process", "Network infrastructure" ], "communicationSkills" : "Stakeholder communication; Regular updates", "documentationSkills" : "Documentation methodology", "continuousLearning" : "New technologies; New processes; New designs", "innovationCreativity" : "Innovative ways to automate; Innovative ways to scale operations; Think innovatively", "problemSolvingSkills" : "Troubleshooting; Problem resolution", "qualificationsBasic" : "2+ years computer hardware troubleshooting, 1+ years computer networking experience, High school diploma or equivalent", "qualificationsPreferred" : "Experience dealing effectively with customers, Operating efficiently under pressure", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated and isolated Availability Zones, inter-connected with low latency, high throughput, and highly redundant networking. These Availability Zones offer AWS customers an easier and more effective way to design and operate AI applications and Machine Learning databases, making them more highly available, fault tolerant, and scalable than traditional single data center infrastructures or multi-data center infrastructures. How would you like to come be part of the team that builds out that low latency, high throughput, and highly redundant network? We at Amazon Data Services India Private Limited (ADSIPL), are looking to hire a highly motivated, best-in-class Network Operations Support in India to join our growing team within its infrastructure operations/Project Management space. The candidate will work with minimum supervision in a dynamic environment to drive our Network growth and to develop innovative ways to automate and scale operations and project management processes as we expand. The position responsibilities will include scaling support of data center locations of AWS across region (India, APAC, EMER’s and AMER’s) and be responsible for day-to-day assistance with capacity build and management. Network Operations Support member will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Infrastructure Program Managers. Knowledge of Telecom, Data center and Fiber Optics build/implementation process skills combined with a proven documentation methodology is also required. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. Key job responsibilities - Monitoring the queue for new requests, changes or projects tasks. - Plan and implement assigned project tasks as per defined processes and standards - Follow change management guidelines during the execution of projects - Work with vendors as needed for the projects and monitor their work - Collaborate with cross functional teams including network TPM, Engineers, Facility and security teams. - Remain updated about the new technologies, processes and designs - Follow safety and security standards - Communicate with stakeholders and share regular updates - Preparation of weekly and monthly reports. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma Preferred Qualifications: - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Network Operations Support at ADSIPL. Skills: Network operations, Project management, Infrastructure support. Monitor queue for requests. Plan project tasks", "postedDate" : "2026-06-13T09:11:07.947", "createdAt" : "2026-06-13T09:11:07.947", "lastUpdated" : "2026-06-15T04:21:47.713", "ingestTimestamp" : "2026-06-13T09:11:07.947", "mongoId" : "69c94a7c9bc74574cbbb4615", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3193508/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Telecom implementation", "Data center implementation", "Fiber optics implementation", "Network operations", "Project management", "Infrastructure support", "Capacity management", "Project execution", "Project management processes", "Capacity build", "Telecom build process", "Data center build process", "Fiber optics build process", "Network infrastructure" ], "skillCount" : 14, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68b706987fc9a711f0f6fdd5", "title" : "Manager, Technical Support", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Operations, IT, Support Engineering, no business category", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Technical Support in Melbourne, Australia, adjusted for seniority and company size within the technology industry." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-16T06:10:50.169", "fingerprint" : "5ad6e08cd16118cc4dd07742c93f33693660c9a13d10fd5eed2151ac408db789", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053116/apply", "externalId" : "95aeea64-aa82-49c2-b52d-d1da2156d691", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Troubleshooting", "Customer support" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide technical assistance to customers, Respond to customer inquiries, Troubleshoot and resolve technical issues, Document customer interactions, Escalate complex issues, Maintain customer satisfaction, Collaborate with other departments", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "CRM software", "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "outcomesObjectives" : "Resolve technical issues; Maintain customer satisfaction", "qualificationsBasic" : "2+ years of experience in a customer-facing role, 1+ year of experience in a technical support role, Experience with CRM software", "qualificationsPreferred" : "Experience with ticketing systems, Familiarity with ITIL framework, Associate's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums. In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way. Key job responsibilities - Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers. - Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth. - Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network. - Identify challenges, develop solutions, and drive continuous improvement in processes and team performance. - Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence. - Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution. - Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success. Basic Qualifications: - 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise. - 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support. - Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting. - Proven ability to evaluate processes, identify trends, and develop effective solutions. - Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager. - Bachelor’s degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: - 4+ years of technical support management or team leadership experience in a diverse, complex technical environment. - 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support. - Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP). - Service/Project Management certifications such as ITIL. - Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Manager, Technical Support at Amazon Commercial Services Pty Ltd. Skills: Technical support, Customer service. Provide technical assistance to customers. Respond to customer inquiries", "postedDate" : "2026-06-14T19:54:52.518", "createdAt" : "2026-06-14T19:54:52.518", "lastUpdated" : "2026-06-16T06:10:50.169", "ingestTimestamp" : "2026-06-14T19:54:52.518", "mongoId" : "68b706987fc9a711f0f6fdd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053116/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Customer support", "Technical support", "Customer service", "Problem-solving", "CRM software", "Ticketing systems" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6d9874d8ee00a091f36d", "title" : "Autotask & ITGlue Consultant (MSP Process Optimization)", "company" : "Nexplay Consulting Inc.", "industry" : "Consulting", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Autotask & ITGlue Consultant in India, adjusted for the consulting industry and contract employment type." }, "location" : "Manila, PH", "locations" : [ "Manila", "PH" ], "timestamp" : "2026-06-15T05:12:44.776", "fingerprint" : "00fb27b8dab9d6422ac8aa993949de9fe385013cb6cc60929716be179ac5b351", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nexplay-consulting-inc.breezy.hr/p/d1cfdc3adf26-autotask-itglue-consultant-msp-process-optimization", "externalId" : "d1cfdc3adf26", "industryFunction" : { }, "structuredLocations" : [ { "city" : "manila", "state" : "national capital region", "country" : "Philippines", "continent" : "asia", "source" : "locations-index", "geo" : "14.6042,120.9822" } ], "locationText" : "Manila, PH", "employmentType" : "CONTRACT", "technicalSkills" : "Autotask, ITGlue", "professionalSkills" : [ "Client advisory", "Strategic analysis", "Solution delivery" ], "hardSkillsList" : [ "Process optimization" ], "hardSkills" : [ { "name" : "Process optimization", "level" : "intermediate" } ], "majorSkills" : "MSP Process Optimization", "majorSkillsList" : [ "MSP Process Optimization" ], "coreResponsibilities" : "Optimize MSP processes, Advise clients, Analyze strategies, Solve problems, Deliver solutions", "domainKnowledge" : "MSP", "domainList" : [ "msp" ], "domainSpecificKnowledge" : [ "MSP" ], "problemSolvingSkills" : "Problem-solving", "remoteFriendly" : true, "summaryDescription" : "Autotask & ITGlue Consultant (MSP Process Optimization) at Nexplay Consulting Inc.. Skills: MSP Process Optimization. Optimize MSP processes. Advise clients", "createdAt" : "2026-06-14T01:10:28.607", "lastUpdated" : "2026-06-15T05:12:44.776", "ingestTimestamp" : "2026-06-14T01:10:28.607", "mongoId" : "6a2c6d9874d8ee00a091f36d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Process optimization", "MSP Process Optimization", "Client advisory", "Strategic analysis", "Solution delivery", "MSP" ], "skillCount" : 6, "jobCategory" : "finance", "jobSubcategory" : "consulting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.0 }, { "id" : "6a2c68fa74d8ee00a090581b", "title" : "Support Platform & Operations Lead", "company" : "Hiya", "industry" : "Product ", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Mid-level Lead Support Platform & Operations role in Seattle, United States within the Technology industry." }, "location" : "Seattle, US", "locations" : [ "Seattle, US" ], "timestamp" : "2026-06-15T11:22:27.578", "fingerprint" : "d743ea2650653ede9a34b1ec8aaf1e209edadff92e9005b71e27dbebb7546943", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/hiya/a4fa80a8-25eb-4cb7-90d6-1df22a79acb6/application", "externalId" : "a4fa80a8-25eb-4cb7-90d6-1df22a79acb6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, Automation, Scripting", "professionalSkills" : [ "Product strategy", "Roadmap planning", "User stories", "Cross-functional collaboration", "Product ownership", "Workflow design", "Process improvement", "Metrics reporting", "Automation strategy", "Feedback loops", "Requirements shaping", "Impact validation" ], "hardSkillsList" : [ "Support operations", "Product support", "Customer operations", "Support platform administration", "Ticket handling", "Process building", "Workflow building", "Automation building", "Platform administration", "AI tool usage", "Automation tool usage", "Chatbot platform usage" ], "hardSkills" : [ { "name" : "Support operations", "level" : "intermediate" }, { "name" : "Product support", "level" : "intermediate" }, { "name" : "Customer operations", "level" : "intermediate" }, { "name" : "Support platform administration", "level" : "intermediate" }, { "name" : "Ticket handling", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "Automation building", "level" : "intermediate" }, { "name" : "Platform administration", "level" : "intermediate" }, { "name" : "AI tool usage", "level" : "intermediate" }, { "name" : "Automation tool usage", "level" : "intermediate" }, { "name" : "Chatbot platform usage", "level" : "intermediate" } ], "majorSkills" : "Support operations, Product support, Customer operations, Platform administration", "majorSkillsList" : [ "Support operations", "Product support", "Customer operations", "Platform administration" ], "coreResponsibilities" : "Own strategy execution, Own continuous improvement, Define ownership models, Build support systems, Reduce ticket volume, Reduce resolution time, Establish support reporting, Analyze customer pain points, Lead tool evaluation, Lead tool implementation, Improve internal tooling, Identify tooling gaps, Shape tooling requirements, Validate tooling impact", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams; Sales teams; Marketing teams", "projectManagementSkills" : [ "Roadmap", "Product strategy" ], "domainKnowledge" : "Voice technology; Call analysis; Spam detection; Scam detection; AI voice technology", "domainList" : [ "voice-technology", "call-analysis", "spam-detection", "scam-detection", "ai-voice-technology" ], "domainSpecificKnowledge" : [ "Voice technology", "Call analysis", "Spam detection", "Scam detection", "AI voice technology" ], "toolProficiency" : [ "Zendesk", "Salesforce", "Gleap", "Fin", "Intercom", "Pendo" ], "continuousLearning" : "Learning stipend", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Customer insight analysis", "outcomesObjectives" : "Decrease ticket volume; Improve time to resolution; Reduce human handling; Use support data; Improve product decisions; Scale function without headcount", "qualificationsBasic" : "4-8 years experience, Hands-on ticket handling, Build support processes, Build support workflows, Build support automations, Administer support platforms, Administer customer platforms, Experience using AI tools, Experience using automation, Experience using chatbot platforms", "qualificationsPreferred" : "Experience with scripting", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT US At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. ABOUT THE ROLE Hiya is hiring a Support Platform & Operations Lead to define, build, and evolve how product support works across the company. This role exists because support is becoming a more strategic part of how Hiya serves consumers, businesses, and mobile network operators: it needs better systems, clearer ownership, trusted metrics, smarter automation, and stronger feedback loops into Product and Engineering. This role sits on the Product team and operates like a product owner for support operations. You’ll own the internal and external tools, workflows, reporting, and processes that help Hiya resolve customer issues faster, reduce avoidable support volume, and surface the product insights behind recurring customer pain. Some foundations already exist; others need to be built from scratch, improved, or torn out and replaced. You should be energized by that mix: enough ambiguity to shape the system, enough urgency to move quickly, and enough cross-functional surface area to create durable leverage over time. WHAT YOU'LL DO - Own the strategy, execution, and continuous improvement of Hiya’s product support operations across customer-facing products, internal tools, external support platforms, workflows, automation, metrics, and reporting. - Define clear ownership models for how support requests are handled across Product, Customer Success, Engineering, Sales, Marketing, and other teams, so customers get consistent answers and internal teams know who owns what. - Build support systems that reduce avoidable ticket volume, reduce time to resolution, and reduce the number of issues that require a human to solve. - Establish trusted support reporting: dashboards, recurring summaries, customer pain-point analysis, and feedback loops that help teams make better product decisions. - Lead the evaluation, implementation, and ongoing improvement of AI-enabled support tools and customer operations platforms - Get hands-on with configuration and technical implementation: workflows, automations, integrations, support forms, knowledge sources, routing logic, reporting, and light code or scripting where needed. - Improve Hiya’s internal support tooling, including customer admin and operator admin tools, by identifying gaps, shaping requirements, validating impact, and collaborating with Product and Engineering when dedicated resources are not immediately available. WHAT SUCCESS LOOKS LIKE - Hiya has visible, actionable, and trusted support metrics that teams use to prioritize product improvements, understand customer pain points, and make better decisions. - Overall ticket volume decreases, time to resolution improves, and fewer tickets require human handling because automation, self-service, workflows, and product improvements are doing more of the work. - Product Support is seen as a strategic operating system for customer insight, not just a reactive queue; Product, Engineering, and Customer Success regularly use support data to improve the business. - The support function scales without adding headcount linearly: systems are clearer, tools are better connected, ownership is defined, and processes keep working as Hiya’s products and customer base grow. WHAT WE'RE LOOKING FOR Required: - 4-8 years of experience in support operations, product support, customer operations, support platform administration, or a similar role. - Hands-on experience handling customer support tickets and building the processes, workflows, and automations that make ticket handling more efficient. - Experience owning or administering support and customer operations platforms such as Zendesk, Salesforce, Gleap, Fin, Intercom, Pendo, or similar tools. - Experience using AI tools, automation, or chatbot platforms to improve support quality, reduce manual work, or create better self-service experiences. - Strong systems judgment, technical comfort, and execution ability: you can diagnose messy processes, configure tools, work with structured data, build reports, and use light coding or scripting when needed. - Strong communication and influence skills: you can align stakeholders, lead cross-functional work, and bring teams along without relying on formal authority. - Ability to work independently in ambiguous environments while staying open to feedback, tradeoffs, and changing priorities. Preferred: - Experience building support operations from the ground up or significantly improving an existing support function. - Experience supporting both consumer mobile apps and B2B SaaS products. - Experience working with Product and Engineering teams to turn support insights into product improvements. - Familiarity with product analytics, session replay, business intelligence, or data tools such as Pendo, Amplitude, LogRocket, Sigma, Databricks, or similar platforms. - Experience working across distributed teams, including international teammates or stakeholders. HOW WE WORK Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: - Serve, our customers and partners by holding a high bar for trust and quality - Own, share in success and open up to failures - Lead, listen, show up with a point of view but commit entirely once a decision has been made - Improve, even if it means changing course or contradicting ourselves - Do, rather than observe HOW WE INVEST IN YOU COMPENSATION & OWNERSHIP - Base Salary: $80,000 - $106,000 - Compensation is determined by role scope, skills, experience, location, and market data. - Equity Compensation: ownership aligned with your impact and the company's growth BENEFITS & SUPPORT - Employer-sponsored Insurance - Medical, dental, and vision (PPO & HDHP); 50% dependent coverage - Health, flexible spending, and dependent care accounts - Life, AD&D, and accident coverage, with company-paid life and long-term disability - 401(k) with 3% company match (via Fidelity) - Flexible vacation policy and paid company holidays - Paid parental leave - Work-from-home equipment stipend - $1,000 annually to invest in your learning and growth - $1,000/year in charitable donation matching - Team lunch 3x per week This position is based in Seattle, WA, USA. We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!", "summaryDescription" : "Support Platform & Operations Lead at Hiya. Skills: Support operations, Product support, Customer operations, Platform administration. Own strategy execution. Own continuous improvement", "createdAt" : "2026-06-14T09:04:49.767", "lastUpdated" : "2026-06-15T11:22:27.578", "ingestTimestamp" : "2026-06-14T09:04:49.767", "mongoId" : "6a2c68fa74d8ee00a090581b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Support operations", "Product support", "Customer operations", "Support platform administration", "Ticket handling", "Process building", "Workflow building", "Automation building", "Platform administration", "AI tool usage", "Automation tool usage", "Chatbot platform usage", "Product strategy", "Roadmap planning", "User stories", "Cross-functional collaboration", "Product ownership", "Workflow design", "Process improvement", "Metrics reporting", "Automation strategy", "Feedback loops", "Requirements shaping", "Impact validation", "Roadmap", "Voice technology", "Call analysis", "Spam detection", "Scam detection", "AI voice technology", "Zendesk", "Salesforce", "Gleap", "Fin", "Intercom", "Pendo" ], "skillCount" : 36, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ceb8874d8ee00a0a764c2", "title" : "Product Support Manager", "company" : "Michels Corporation", "location" : "Brownsville", "locations" : [ "Brownsville" ], "timestamp" : "2026-06-15T05:11:39.648", "fingerprint" : "d874a3da5494f31b12574625d40e851e5367872e77bd422991f893a9c4da55c4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/michelscorporation/jobs/4896898101", "externalId" : "4896898101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brownsville", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Brownsville, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "hardSkillsList" : [ "fleet maintenance", "vendor management", "preventative maintenance" ], "softSkillsList" : [ "grit, determination, hard work, collaboration, communication" ], "hardSkills" : [ { "name" : "fleet maintenance", "level" : "intermediate" }, { "name" : "vendor management", "level" : "intermediate" }, { "name" : "preventative maintenance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "grit, determination, hard work, collaboration, communication" } ], "majorSkills" : "service practices, equipment reliability, vendor management, preventative maintenance, communication", "majorSkillsList" : [ "service practices, equipment reliability, vendor management, preventative maintenance, communication" ], "coreResponsibilities" : "Supporting the service group through the alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships. Strengthening relationships, driving consistency, and supporting equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leadership.", "teamCollaboration" : "Enjoy collaborating and communicating with your teammates.", "projectManagementSkills" : [ "project management skills" ], "communicationSkills" : "written communication; verbal communication", "qualificationsBasic" : "Associates Degree in Business or related field & 5+ years experience in fleet maintenance or an equivalent complication. Proven experience managing third party vendors. Knowledge or preventative maintenance programs.", "qualificationsPreferred" : "Experience with OEM and equipment service providers. Experience with equipment maintenance programs.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Improving America’s infrastructure isn’t for the weak. It takes grit, determination and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Product Support Manager can change yours. .A Product Support Manager is critical for success by supporting the service group through the alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships. This role strengthens relationships, drives consistency, and supports equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leadership. Critical for success are strong notation, conflict resolution, project management skills. Why Michels? We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We reward hard work and dedication with limitless opportunities We believe it is everyone’s responsibility to promote safety, regardless of job titles. We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan. Why you? You thrive in fast-paced environments under tight deadlines You relish new challenges and evolving technology You enjoy collaborating and communicating with your teammates You like to know your efforts are noticed and appreciated You possess strong written and verbal communication skills You deliver exemplary customer service through interactions with others What it takes: Associates Degree in Business or related field & 5+ years experience in fleet maintenance or an equivalent complication Proven experience managing third party vendors Knowledge or preventative maintenance programs Experience working with OEM and equipment service providers (desired) Experience with equipment maintenance programs (desired) AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/", "summaryDescription" : "Product Support Manager at Michels Corporation. Skills: service practices, equipment reliability, vendor management, preventative maintenance, communication. Supporting the service group through the alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships. Strengthening relationships, driving consistency, and supporting equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leade", "postedDate" : "2026-06-14T20:54:00.693", "createdAt" : "2026-06-14T20:54:00.693", "lastUpdated" : "2026-06-15T05:11:39.648", "ingestTimestamp" : "2026-06-14T20:54:00.693", "mongoId" : "6a2ceb8874d8ee00a0a764c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "fleet maintenance", "vendor management", "preventative maintenance", "grit, determination, hard work, collaboration, communication", "service practices, equipment reliability, vendor management, preventative maintenance, communication", "project management skills" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2cc29274d8ee00a0a06d3b", "title" : "CX Operations Manager (w/m/d)", "company" : "Enpal", "industry" : "Headquarter Growth", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Climate Tech in Berlin, Germany, adjusted for seniority and company size." }, "location" : "Berlin", "locations" : [ "Berlin" ], "timestamp" : "2026-06-16T01:18:00.907", "fingerprint" : "b765ac044b2fcc2a2ca8181d7bcca633f8d184ed2dcf29dacbb64f8d8499c32e", "source" : "ashby", "language" : "de", "applyUrl" : "https://jobs.ashbyhq.com/enpal/3c4c8f5c-4c6b-44f0-8bfe-f2431a68746b/application", "externalId" : "3c4c8f5c-4c6b-44f0-8bfe-f2431a68746b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "BI", "professionalSkills" : [ "Stakeholder management", "Process improvement", "Data quality management", "Governance structures" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Customer Experience, Operations Management, Stakeholder Management", "majorSkillsList" : [ "Customer Experience", "Operations Management", "Stakeholder Management" ], "coreResponsibilities" : "Analyze customer feedback, Develop customer experience, Coordinate requirements for CX-tool, Improve processes, Improve data quality, Improve tool usage, Take end-to-end ownership for CX-tool, Coordinate stakeholders, Prioritize tool requirements, Derive measures from feedback, Improve processes sustainably, Ensure consistent survey standards, Check new feedback processes, Ensure data quality, Manage role and permission structures, Manage technical development, Create clear guidelines, Create governance structures, Onboard new users, Drive customer experience forward, Drive customer satisfaction forward", "teamCollaboration" : "Work with different teams; Coordinate with Operations; Coordinate with BI; Coordinate with Tech", "domainKnowledge" : "Solar energy; Energy market; Heat pumps; Heating market", "domainList" : [ "solar-energy", "energy-market", "heat-pumps", "heating-market" ], "domainSpecificKnowledge" : [ "Solar energy", "Energy market", "Heat pumps", "Heating market" ], "toolProficiency" : [ "CX-Tool" ], "problemSolvingSkills" : "Data-driven optimization", "outcomesObjectives" : "Continuously increase customer satisfaction", "qualificationsBasic" : "Experience in stakeholder management, Structured work approach, Strong operational mindset, Technical understanding, Fluent German, Fluent English", "qualificationsPreferred" : "Experience in building processes, Experience in building governance structures, Experience with feedback or survey tools", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Unser Ziel ist eine Solaranlage auf jedem Dach, ein Speicher in jedem Haus und ein E-Auto in jeder Garage. Enpal macht das möglich mit einer integrierten Gesamtlösung für dezentrale Energie – von Solaranlage und Batteriespeicher über Wallbox, Smart Meter bis zur Wärmepumpe. Herzstück ist unsere KI-gestützte Plattform Enpal.One http://Enpal.One+, die tausende Systeme intelligent vernetzt und Strombezug sowie -einspeisung effizient am Energiemarkt optimiert. Enpal Heat ist die Wärmepumpen Business Unit von Enpal. Wir sind Marktführer und installieren >10.000 Wärmepumpen pro Jahr. In 2025 wurden zum ersten Mal mehr Wärmepumpen als Gasheizungen in Deutschland installiert - die Wärmewende ist in vollem Gange! Da der Wärme- und Heizungsmarkt in Deutschland sehr dynamisch bleibt, müssen wir unser Produktangebot und unsere Vertriebsstrategie im Bereich Wärme stetig weiter entwickeln. DEINE AUFGABEN Unsere Kundenzufriedenheit steht im Mittelpunkt: Du analysierst Kundenfeedback über verschiedene Bereiche der Enpal Gruppe hinweg und entwickelst unsere Customer Experience strategisch wie operativ weiter. Dabei arbeitest du eng mit unterschiedlichen Teams zusammen, koordinierst Anforderungen rund um unser CX-Tool und sorgst dafür, dass Prozesse, Datenqualität und Nutzung kontinuierlich verbessert werden. - Du übernimmst die End-to-End Ownership für unser CX-Tool – von Governance und Operations bis zur strategischen Weiterentwicklung. - Du koordinierst Stakeholder aus Operations, BI und Tech und priorisierst Anforderungen rund um das Tool. - Du analysierst Kundenfeedback, leitest Maßnahmen ab und verbesserst Prozesse nachhaltig, um die Kundenzufriedenheit kontinuierlich zu steigern. - Du stellst konsistente Survey-Standards entlang der Customer Journey sicher und prüfst neue Feedback-Prozesse hinsichtlich Qualität, Timing und Zielgruppe. - Du verantwortest Datenqualität, Rollen- und Berechtigungsstrukturen sowie die technische Weiterentwicklung und Tool-Hygiene. - Du erstellst klare Guidelines und Governance-Strukturen, onboardest neue User und sorgst für eine hohe Akzeptanz und skalierbare Nutzung innerhalb der Organisation. - Du treibst das Thema Customer Experience und Kundenzufriedenheit aktiv innerhalb der Organisation voran. DEIN PROFIL - Du bringst Erfahrung im Stakeholder-Management mit und kannst unterschiedliche Interessen priorisieren und zusammenführen. - Du arbeitest strukturiert, bringst ein starkes operatives Mindset mit und übernimmst Verantwortung für deine Themen. - Du hast ein gutes technisches Verständnis und arbeitest dich schnell in neue Tools, Prozesse und technische Themen ein. - Du interessierst dich für Customer Experience, datenbasierte Optimierung und idealerweise für Feedback- oder Survey-Tools (z. B. Qualtrics, AskNicely oder Zenloop). Erfahrung im Aufbau von Prozessen oder Governance-Strukturen ist ein Plus. - Du kommunizierst sicher mit unterschiedlichen Stakeholdern – von operativen Teams bis hin zu Team Leads, Heads und Directors – und sprichst fließend Deutsch und Englisch. Du bist interessiert, auch wenn du nicht alle Anforderungen erfüllst? Bewirb dich trotzdem! Wir freuen uns darauf, dein Potenzial zu entdecken - unabhängig davon, ob deine Erfahrung jede einzelne Voraussetzung erfüllt. ☀️ DARAUF KANNST DU DICH FREUEN - Arbeite in Deutschlands erstem grünen Unicorn - Gestalte aktiv die solare Energiewende mit. - Die Sonne scheint auf der ganzen Welt - Bei Enpal arbeitest du mit einem hochmotivierten, diversen Team aus über 65 Nationalitäten. - Das ideale Setup für deinen Fokus - Wir sind überzeugt, dass exzellente Ergebnisse dort entstehen, wo die Bedingungen stimmen. Deshalb setzen wir auf ein hybrides Arbeitskonzept, das dir die Freiheit gibt, immer genau so zu arbeiten, wie es am besten zu deinen Aufgaben passt. Du brauchst neue Impulse auf internationalem Niveau? Mit Workflex bieten wir, abhängig von deiner Verantwortung, die Möglichkeit, deine Tätigkeit bis zu 30 Tage im Jahr ins Ausland zu verlegen. - Grown-up Business & Startup Spirit - In unserem modernen Office in Berlin-Friedrichshain findest du von höhenverstellbaren Tischen, Tischtennisplatte bis gefüllten Getränkekühlschränken und Barista-Coffee alles was das Herz begehrt. - Dein Kick-start bei Enpal - Onboarding-Tag mit Welcome Bag, Buddy-Programm und einem Team, das dich wirklich abholt. - Bleib auf dem Laufenden & gestalte mit - Transparente All-Hands, kurze Entscheidungswege und eine offene Feedback-Kultur, denn ohne Fehler gibt es keinen Fortschritt. - Energiewende geht nur gemeinsam - Bei Enpal erwartet dich ein legendärer Teamspirit und unvergessliche Team- und Companyevents. - Dein Extra-Boost - 29 + 2 Urlaubstage, vergünstigte Mitgliedschaft bei Wellhub und Corporate Benefits. Alles, was dir hilft, Arbeit und Leben gut zu verbinden. Wir bei Enpal sind stolz auf die Vielfältigkeit unseres Teams. Weder bei der Einstellung noch während des Beschäftigungsverhältnisses werden Entscheidungen auf Basis von Hautfarbe, Religion oder religiösen Glaubens, ethnischer oder nationaler Herkunft, Nationalität, Geschlechteridentität, sexuelle Orientierung, Behinderung oder Alter getroffen. Enpal steht für einen sicheren Arbeitsplatz und geht gegen Diskriminierung und Belästigung jeglicher Art vor.", "summaryDescription" : "CX Operations Manager (w/m/d) at Enpal. Skills: Customer Experience, Operations Management, Stakeholder Management. Analyze customer feedback. Develop customer experience", "createdAt" : "2026-06-14T19:30:11.293", "lastUpdated" : "2026-06-16T01:18:00.907", "ingestTimestamp" : "2026-06-14T19:30:11.293", "mongoId" : "6a2cc29274d8ee00a0a06d3b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Customer Experience", "Operations Management", "Stakeholder Management", "Stakeholder management", "Process improvement", "Data quality management", "Governance structures", "Solar energy", "Energy market", "Heat pumps", "Heating market", "CX-Tool" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a1074d8ee00a0944210", "title" : "Technical Support Manager", "company" : "Symphony Communication Services", "salary" : { "min" : 120000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "1245 Broadway, 3rd floor, New York, New York 10001", "locations" : [ "1245 Broadway", "3rd floor", "New York", "New York 10001" ], "timestamp" : "2026-06-16T05:25:34.641", "fingerprint" : "428e913f0de2630c392c66957f5f9d25e8726215ddf3982a4585380b1966ca16", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://symphony.com/company/apply?gh_jid=7768296", "externalId" : "7768296", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement. You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams. Key Responsibilities: Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices. Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware. Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner. Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times. Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues. Reporting & Metrics: Track, analyse, and present key support metrics (e. g. response times, resolution rates, backlog levels, CSAT) to senior management. Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards. Required Qualifications: 10+ years experience in technical support with at least 3+ years in a management position Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments. Excellent communication and interpersonal skills with confidence in client and executive interactions. Strong organisational and time management skills with the ability to manage multiple priorities. Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira). Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred. Understanding of SAML/SSO concepts and identity management. Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable. Compensation: Salary Range: $120,000 -140,000 base salary per year Bonus Plan Benefits and Perks: Regional specific competitive benefits Build your own Benefits (BYOB) perk Local events, team building, and development opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.", "summaryDescription" : "Technical Support Manager at Symphony Communication Services", "postedDate" : "2026-06-14T20:02:42.519", "createdAt" : "2026-06-14T20:02:42.519", "lastUpdated" : "2026-06-16T05:25:34.641", "ingestTimestamp" : "2026-06-14T20:02:42.519", "mongoId" : "6a2c7a1074d8ee00a0944210", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 140000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb3c974d8ee00a09e6585", "title" : "Portfolio Support Manager", "company" : "Fairstead ESC LLC", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Portfolio Support Manager in the Real Estate industry in New York, USA, adjusted for company size and full-time employment." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T01:56:10.390", "fingerprint" : "26f5b292a407cf6fbace9e5fe090f4e822eacd33122ff7011bec6f418c1ef703", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fairsteadescllc/jobs/5257782008", "externalId" : "5257782008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Portfolio Support Manager provides flexible, hands-on management support across a regional portfolio. This role is designed to fill operational gaps when a site team is short-staffed due to vacancies, extended leave, new acquisitions, or other transitions. Reporting to the Director of Portfolio Operations, the Portfolio Support Manager ensures that properties continue to operate smoothly and in accordance with organizational standards, ownership objectives, and regulatory requirements. The role serves as a stabilizer—supporting staff, mentoring teams, reinforcing compliance, and maintaining high levels of service until permanent staffing solutions are in place. RESPON:SIBILITIES: Operations Support 50% of the next 2%. • 12+ paid Holidays. • 15 days of PTO. • 7 Sick days. • Employer Paid Life Insurance. • Flexible Spending Account. • Nationwide Pet Insurance. • Disability Insurance. • Laser Correction Discount. • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • 3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs. • Strong knowledge of compliance, reporting, and regulatory requirements. • Proven adaptability—able to step into new environments quickly and effectively. • Excellent interpersonal, leadership, and communication skills. • Strong problem-solving abilities and attention to detail. • Flexibility to travel to different sites within the portfolio on short notice. Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/", "summaryDescription" : "Portfolio Support Manager at Fairstead ESC LLC", "postedDate" : "2026-06-14T19:17:34.250", "createdAt" : "2026-06-14T19:17:34.250", "lastUpdated" : "2026-06-16T01:56:10.390", "ingestTimestamp" : "2026-06-14T19:17:34.250", "mongoId" : "6a2cb3c974d8ee00a09e6585", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30564cf292fd229cf270ac", "title" : "Operations Support Agent", "company" : "FedEx Express", "industry" : "Logistics", "salary" : { "min" : 575000.0, "max" : 775000.0, "currency" : "UYU", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Operations Support Agent in Montevideo, Uruguay, adjusted for the logistics industry and company size." }, "location" : "Uruguay", "locations" : [ "Uruguay" ], "timestamp" : "2026-06-16T13:57:02.964", "fingerprint" : "3262c05a2a87fa5c35827d07a529caedd3b6ff6930494ad627de5a1c4f9efa2f", "source" : "workday", "language" : "es", "applyUrl" : "https://fedex.wd1.myworkdayjobs.com/FXE-LAC_External_Career_Site/job/FXE-LACUYMVDAMVDA-Montevideo/Operations-Support-Agent_RC779295", "externalId" : "RC779295", "industryFunction" : { }, "locationPoint" : "-32.5228,-55.7658", "structuredLocations" : [ { "city" : "Montevideo", "country" : "Uruguay", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-34.9058916,-56.1913095" } ], "locationText" : "Montevideo, Uruguay", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "Excel", "professionalSkills" : [ "Atención al cliente", "Tareas administrativas", "Manejo de paquetes", "Ingreso de POD's", "Manejo de manifiestos", "Resolución de envíos", "Apertura de traces", "Soporte operativo", "Rastreo de paquetes", "Reportes administrativos", "Auditar documentación", "Soporte administrativo", "Asuntos aduaneros", "Ingresar leads" ], "hardSkillsList" : [ "Habilidades administrativas" ], "hardSkills" : [ { "name" : "Habilidades administrativas", "level" : "intermediate" } ], "majorSkills" : "Atención al cliente, Tareas administrativas, Manejo de paquetes", "majorSkillsList" : [ "Atención al cliente", "Tareas administrativas", "Manejo de paquetes" ], "coreResponsibilities" : "Contacto de clientes, Escaneo de documentación, Ingreso de POD's, Manejo de manifiestos, Contacto proactivo envíos, Resolución de envíos DEX 03 y 08, Apertura de traces en CEBS, Seguimiento de traces, Soporte con envíos del correo, Soporte con envíos de Punta del Este, Soporte general a tareas de backoffice operativo, Asistir a los clientes en el rastreo de, Resolver inquietudes relacionadas con productos y servicios, Contacto telefónico, Preparar reportes administrativos referentes a la operación, Mantener documentación relacionada con la operación, Auditar documentación relacionada con la operación, Mantener archivos relacionados con la operación, Auditar archivos relacionados con la operación, Proveer soporte administrativo al Gerente de Operaciones, Informar a los clientes sobre asuntos aduaneros de, Reconocer clientes nuevos, Identificar oportunidades adicionales, Identificar cuentas nuevas, Obtener envíos adicionales, Ingresar leads", "toolProficiency" : [ "Excel" ], "communicationSkills" : "Comunicación; Relaciones interpersonales", "documentationSkills" : "Escaneo de documentación; Ingreso de POD's; Auditar documentación", "problemSolvingSkills" : "Resolución de envíos; Resolver inquietudes", "specialRequirements" : "Trabajar horarios flexibles", "qualificationsBasic" : "Bachiller o su equivalente, Experiencia previa en funciones administrativas, operativas o de servicio al cliente, Nivel de idioma Inglés intermedio requerido, Debe poder trabajar horarios flexibles cuando sea requerido", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Welcome** Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests RC779295 Operations Support Agent (Open) Operations Support Agent Full time Wilson Ferreira Aldunate 552815000 Canelones MontevideoUruguay **PROPOSITO DEL CARGO:** Efectuar una variedad de tareas de backoffice dentro del departamento de Operaciones incluyendo atención al cliente, tareas administrativas generales y manejo de paquetes. **PRINCIPALES RESPONSABILIDADES:** Dentro de las principales responsabilidades del cargo encontramos: Contacto de clientes Escaneo de documentación, ingreso de POD´s Manejo de manifiestos, contacto proactivo envíos R Resolución de envíos DEX 03 y 08. Apertura de traces en CEBS y seguimiento de los mismos Soporte con envíos del correo y de Punta del Este Soporte general a tareas de backoffice operativo Asistir a los clientes en el rastreo de sus paquetes y resolver inquietudes relacionadas con los productos y servicios de FedEx. Contacto telefónico. Preparar reportes administrativos referentes a la operación. Mantener y auditar la documentación y archivos relacionados con la operación. Proveer soporte administrativo al Gerente de Operaciones. Informar a los clientes sobre asuntos aduaneros de sus paquetes. Reconocer clientes nuevos y oportunidades adicionales, cuentas nuevas, con el fin de obtener envíos adicionales e ingresar \"leads\". Estas responsabilidades son las principales o las que se realizan con mayor frecuencia. Cualquier otra tarea podrá ser solicitada para su cumplimiento. **CONOCIMIENTOS, EXPERIENCIA, HABILIDADES REQUERIDAS PARA EL CARGO:** Bachiller o su equivalente. Experiencia previa en funciones administrativas, operativas o de servicio al cliente. Buenas habilidades administrativas y conocimientos avanzado de Excel. Excelentes habilidades de comunicación, relaciones interpersonales y organizacionales. Tono de voz claro y articulado. Nivel de idioma Inglés intermedio requerido. Debe poder trabajar horarios flexibles cuando sea requerido. **Job Posting End Date:** 2026-07-03", "summaryDescription" : "Operations Support Agent at FedEx Express. Skills: Atención al cliente, Tareas administrativas, Manejo de paquetes. Contacto de clientes. Escaneo de documentación", "postedDate" : "2026-06-13T03:49:22.005", "createdAt" : "2026-06-16T03:49:22.001", "lastUpdated" : "2026-06-16T13:57:02.964", "ingestTimestamp" : "2026-06-16T03:49:22.001", "mongoId" : "6a30564cf292fd229cf270ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fedex.wd1.myworkdayjobs.com/FXE-LAC_External_Career_Site/job/FXE-LACUYMVDAMVDA-Montevideo/Operations-Support-Agent_RC779295", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Habilidades administrativas", "Atención al cliente", "Tareas administrativas", "Manejo de paquetes", "Ingreso de POD's", "Manejo de manifiestos", "Resolución de envíos", "Apertura de traces", "Soporte operativo", "Rastreo de paquetes", "Reportes administrativos", "Auditar documentación", "Soporte administrativo", "Asuntos aduaneros", "Ingresar leads", "Excel" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051bbf292fd229cf05be2", "title" : "Administrative Coordinator – Hardware & Operations Support", "company" : "Blueprint Technologies", "salary" : { "min" : 23.0, "max" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-16T09:11:43.804", "fingerprint" : "e9cfe1dd6a93bd90196a3e049a0f52094f104148553064c13ba3d00e6773e47d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8007762", "externalId" : "8007762", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Redmond", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6694141,-122.1238767" } ], "locationText" : "Redmond, Washington, United States", "coreResponsibilities" : "Manage operational processes, Coordinate cross-functional teams, Manage vendors and stakeholders, Track operational metrics, Plan resources, Drive continuous improvement", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will provide administrative support during a period of organizational change, helping backfill gaps created by evolving team needs, reorgs, and employee transitions. You will support an individual leader and broader team with complex administrative functions, including calendar management, meeting coordination, employee request support, hardware ordering and fulfillment, and other operational tasks as needed. This role requires strong attention to detail, professional communication, responsiveness, and the ability to manage deadlines in a hybrid work environment. Responsibilities Provide complex administrative support for an individual manager and secondary support for a broader team. Manage calendars, schedule meetings, coordinate logistics, and support day-to-day administrative operations. Coordinate hardware ordering, tracking, and fulfillment for employees and teams. Respond to employee requests in a timely, professional, and service-oriented manner. Support meeting and event coordination, including scheduling, preparation, and follow-up. Assist with travel arrangements as needed. Support department operations, including personnel, financial, and facilities-related administrative tasks. Help backfill administrative gaps caused by organizational changes, employee departures, or shifting business needs. Complete special projects and ad hoc administrative assignments as requested. Maintain clear, professional written communication with employees, leaders, and cross-functional stakeholders. Track requests, manage deadlines, and ensure timely completion of assigned tasks. Qualifications 1–2 years of experience in administrative support, office coordination, executive support, or a similar role. Experience using Outlook or similar calendaring tools to manage schedules and coordinate meetings. Proficiency with Microsoft Office Suite or similar productivity tools, especially Excel. Strong written communication skills, including the ability to maintain a professional tone in email correspondence. Ability to prioritize requests, meet deadlines, and remain responsive in a fast-paced environment. Strong attention to detail and follow-through. Experience supporting employee requests, team operations, or administrative workflows. Ability to work in a hybrid environment with required onsite attendance as needed. Preferred Qualifications Experience with hardware purchasing, ordering, fulfillment, or asset coordination. Experience using internal employee, HR, purchasing, or order management systems. Recent experience using administrative tools, productivity platforms, and internal business systems. Experience supporting leaders or teams during organizational change, transitions, or periods of evolving responsibilities. Ability to adapt quickly as needs are identified and responsibilities are defined. Prior experience coordinating across multiple stakeholders, teams, or business functions. Strong customer-service mindset and ability to support employees with professionalism and urgency. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23– $25 per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Hybrid in Redmond, WA", "summaryDescription" : "Administrative Coordinator – Hardware & Operations Support at Blueprint Technologies. Manage operational processes. Coordinate cross-functional teams", "postedDate" : "2026-06-15T23:17:40.797", "createdAt" : "2026-06-15T23:17:40.797", "lastUpdated" : "2026-06-16T09:11:43.804", "ingestTimestamp" : "2026-06-15T23:17:40.797", "mongoId" : "6a3051bbf292fd229cf05be2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 47840, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb3c974d8ee00a09e6581", "title" : "Portfolio Support Manager", "company" : "Fairstead ESC LLC", "salary" : { "min" : 75000.0, "max" : 90000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-15T22:15:44.676", "fingerprint" : "8513325a3655de6e4ff27d34e5822a14fe9f0443c3194d3b3296197ff4d901c4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fairsteadescllc/jobs/5257770008", "externalId" : "5257770008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Portfolio Support Manager provides flexible, hands-on management support across a regional portfolio. This role is designed to fill operational gaps when a site team is short-staffed due to vacancies, extended leave, new acquisitions, or other transitions. Reporting to the Director of Portfolio Operations, the Portfolio Support Manager ensures that properties continue to operate smoothly and in accordance with organizational standards, ownership objectives, and regulatory requirements. The role serves as a stabilizer—supporting staff, mentoring teams, reinforcing compliance, and maintaining high levels of service until permanent staffing solutions are in place. RESPON:SIBILITIES: Operations Support 50% of the next 2%. • 12+ paid Holidays. • 15 days of PTO. • 7 Sick days. • Employer Paid Life Insurance. • Flexible Spending Account. • Nationwide Pet Insurance. • Disability Insurance. • Laser Correction Discount. • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • 3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs. • Strong knowledge of compliance, reporting, and regulatory requirements. • Proven adaptability—able to step into new environments quickly and effectively. • Excellent interpersonal, leadership, and communication skills. • Strong problem-solving abilities and attention to detail. • Flexibility to travel to different sites within the portfolio on short notice. Exact compensation may vary based on skills, experience, and location. Salary Range $75,000—$90,000 USD Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/", "summaryDescription" : "Portfolio Support Manager at Fairstead ESC LLC", "postedDate" : "2026-06-14T19:10:13.494", "createdAt" : "2026-06-14T19:10:13.494", "lastUpdated" : "2026-06-15T22:15:44.676", "ingestTimestamp" : "2026-06-14T19:10:13.494", "mongoId" : "6a2cb3c974d8ee00a09e6581", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 90000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3054daf292fd229cf1b20b", "title" : "Administrative Support", "company" : "Expeditors", "industry" : "Financial Services", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry Level Administrative Support in Eagan, United States, adjusted for the logistics industry and company size." }, "location" : "Eagan, MN, United States", "locations" : [ "Eagan", "MN", "United States" ], "timestamp" : "2026-06-16T07:56:26.467", "fingerprint" : "34c974e55771a998f6d5b6c0c5d43f5b53d27935784a5f567811f9766f291b55", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132258259-administrative-support", "externalId" : "744000132258259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Eagan", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.8181730,-93.1659179" } ], "locationText" : "Eagan, Minnesota, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "MS Excel, MS Word", "hardSkillsList" : [ "Invoice processing", "Data entry" ], "hardSkills" : [ { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Invoice processing, Data entry", "majorSkillsList" : [ "Invoice processing", "Data entry" ], "coreResponsibilities" : "Complete weekly invoice recaps, Upload documents into portals, Send out completed invoices, Process payable invoices, Process daily check requests, Monitor branch training reports, Data Entry, Monitor branch EDE report, Answer incoming calls, Sort incoming mail, Manage incoming checks", "teamCollaboration" : "Team environment", "domainKnowledge" : "International logistics; Global trade; Global supply chain management", "domainList" : [ "international-logistics", "global-trade", "global-supply-chain-management" ], "domainSpecificKnowledge" : [ "International logistics", "Global trade", "Global supply chain management" ], "toolProficiency" : [ "MS Excel", "MS Word" ], "communicationSkills" : "Communicate clearly", "continuousLearning" : "Training and Personnel Development Program", "qualificationsBasic" : "Accounting knowledge, Effective interpersonal skills, Listen, comprehend, communicate clearly, Good computer skills, Fluent in English", "qualificationsPreferred" : "Likes to work in a team environment, Pro-active approach, Organizational skills, Attention to Detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a full-time member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities * Complete weekly invoice recaps * Uploading documents into various portals * Send out completed invoices * Process payable invoices booking * Process daily check requests * Monitor branch training reports * Data Entry * Monitor branch EDE report * Answer incoming calls * Sort incoming mail * Manage incoming checks ## Qualifications * Accounting knowledge * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Likes to work in a team environment * Pro-active approach, strong organizational skills * Strong Attention to Detail * Good computer skills (MS Excel, MS Word) * Fluent in English ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Administrative Support at Expeditors. 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Become a full-time member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities * Complete weekly invoice recaps * Uploading documents into various portals * Send out completed invoices * Process payable invoices booking * Process daily check requests * Monitor branch training reports * Data Entry * Monitor branch EDE report * Answer incoming calls * Sort incoming mail * Manage incoming checks ## Qualifications * Accounting knowledge * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Likes to work in a team environment * Pro-active approach, strong organizational skills * Strong Attention to Detail * Good computer skills (MS Excel, MS Word) * Fluent in English ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Administrative Support at Expeditors. 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Upload documents into portals", "postedDate" : "2026-06-15T18:03:58.000", "createdAt" : "2026-06-15T21:42:13.638", "lastUpdated" : "2026-06-16T06:22:09.924", "ingestTimestamp" : "2026-06-15T21:42:13.638", "mongoId" : "6a304f64f292fd229cee7524", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data Entry", "Invoice processing", "Logistics", "International logistics", "Global trade", "Global supply chain management", "MS Excel", "MS Word" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306411f292fd229cfa008f", "title" : "Yard Support", "company" : "Umdasch Group", "industry" : "Construction", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level manufacturing roles in McKinney, United States, with adjustments for company size and industry." }, "location" : "McKinney, TX, United States", "locations" : [ "McKinney", "TX", "United States" ], "timestamp" : "2026-06-16T10:41:26.417", "fingerprint" : "9e0c757a9fdf17637c76fe7985880033488c57789bf63fba3e63043222d6b3cf", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UmdaschGroup/744000132253609-yard-support", "externalId" : "744000132253609", "industryFunction" : { }, "structuredLocations" : [ { "city" : "McKinney", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1976496,-96.6154471" } ], "locationText" : "McKinney, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Manage yard operations, Coordinate with logistics, Oversee inventory, Ensure safety compliance, Maintain equipment, Process documentation, Support site activities, Liaise with vendors", "teamCollaboration" : "Cross-functional teams; Logistics department; Site personnel", "domainKnowledge" : "Yard management; Logistics operations", "domainList" : [ "yard-management", "logistics-operations" ], "domainSpecificKnowledge" : [ "Yard management", "Logistics operations" ], "communicationSkills" : "Vendor communication", "documentationSkills" : "Process documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. As a member of our Yard Team, you will play a crucial role in maintaining the organization and cleanliness of our yard, supporting various aspects of material production, and ensuring a safe working environment. The ideal candidate should be detail-oriented, and capable of handling various tasks related to yard operations. This role will be based in our Dallas Satellite located in McKinney, TX and will report into our local Yard Manager. Responsibilities: * Material Handling: Assist in the loading and unloading of materials and equipment components using forklifts and other equipment. * Yard Maintenance: Keep the yard area clean, organized, and free of debris. Perform routine maintenance tasks to ensure a safe and efficient working environment. * Inventory Management: Monitor and manage inventory levels of raw materials and finished products. Report any discrepancies or shortages. * Assist in Production: Support production activities by transporting materials, tools, and equipment as needed. Collaborate with other team members to meet production goals. * Equipment Operation: Operate machinery, such as forklifts and skid steers, in a safe and responsible manner. Conduct routine checks on equipment to ensure proper functioning. * Adhere to Safety Protocols: Follow safety guidelines and protocols to prevent accidents and ensure a secure working environment. Report any safety concerns promptly. * Collaboration: Work closely with other team members, including welders and fabricators, to facilitate seamless workflow and meet project deadlines. * General Labor: Perform general labor tasks as assigned, including but not limited to cleaning, sweeping, and assisting in the setup of work areas. ## Qualifications Qualifications: * Previous experience in a similar role, preferably in a manufacturing or construction environment. * Ability to operate forklifts and other yard equipment safely. * Physical fitness and stamina to handle manual labor tasks in an outdoor environment. * Basic understanding of inventory management principles. * Strong attention to detail and commitment to maintaining a clean and organized workspace. * Effective communication skills and the ability to work collaboratively within a team. * Knowledge of safety protocols and a commitment to maintaining a safe work environment. ## Additional Information Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA.", "summaryDescription" : "Yard Support at Umdasch Group. Manage yard operations. Coordinate with logistics", "postedDate" : "2026-06-15T17:40:05.000", "createdAt" : "2026-06-16T00:11:36.650", "lastUpdated" : "2026-06-16T10:41:26.417", "ingestTimestamp" : "2026-06-16T00:11:36.650", "mongoId" : "6a306411f292fd229cfa008f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 36000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Yard management", "Logistics operations" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306516f292fd229cfa5185", "title" : "Yard Support", "company" : "Umdasch Group", "industry" : "Construction", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level manufacturing roles in McKinney, United States, with adjustments for company size and industry." }, "location" : "McKinney, TX, United States", "locations" : [ "McKinney", "TX", "United States" ], "timestamp" : "2026-06-16T08:18:42.049", "fingerprint" : "fb37e913dd4f330a440b7e3039d07151db8dbe1382baa797df4899d53af8431b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UmdaschGroup/744000132253609-yard-support", "externalId" : "744000132253609", "industryFunction" : { }, "structuredLocations" : [ { "city" : "McKinney", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1976496,-96.6154471" } ], "locationText" : "McKinney, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Operational metrics analysis" ], "hardSkills" : [ { "name" : "Operational metrics analysis", "level" : "intermediate" } ], "majorSkills" : "Process improvement, Cross-functional coordination, Vendor management, Stakeholder management", "majorSkillsList" : [ "Process improvement", "Cross-functional coordination", "Vendor management", "Stakeholder management" ], "coreResponsibilities" : "Manage daily operations, Oversee operational processes, Coordinate cross-functional teams, Manage vendor relationships, Engage with stakeholders, Track operational metrics, Plan resources effectively, Implement process improvements", "teamCollaboration" : "Cross-functional teams; Vendor relationships; Stakeholder engagement", "problemSolvingSkills" : "Process improvement", "qualificationsBasic" : "5+ years of experience in operations, Experience with process improvement, Experience with cross-functional coordination, Experience with vendor management, Experience with stakeholder management, Experience with operational metrics, Experience with resource planning", "qualificationsPreferred" : "Experience in continuous improvement methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. As a member of our Yard Team, you will play a crucial role in maintaining the organization and cleanliness of our yard, supporting various aspects of material production, and ensuring a safe working environment. The ideal candidate should be detail-oriented, and capable of handling various tasks related to yard operations. This role will be based in our Dallas Satellite located in McKinney, TX and will report into our local Yard Manager. Responsibilities: * Material Handling: Assist in the loading and unloading of materials and equipment components using forklifts and other equipment. * Yard Maintenance: Keep the yard area clean, organized, and free of debris. Perform routine maintenance tasks to ensure a safe and efficient working environment. * Inventory Management: Monitor and manage inventory levels of raw materials and finished products. Report any discrepancies or shortages. * Assist in Production: Support production activities by transporting materials, tools, and equipment as needed. Collaborate with other team members to meet production goals. * Equipment Operation: Operate machinery, such as forklifts and skid steers, in a safe and responsible manner. Conduct routine checks on equipment to ensure proper functioning. * Adhere to Safety Protocols: Follow safety guidelines and protocols to prevent accidents and ensure a secure working environment. Report any safety concerns promptly. * Collaboration: Work closely with other team members, including welders and fabricators, to facilitate seamless workflow and meet project deadlines. * General Labor: Perform general labor tasks as assigned, including but not limited to cleaning, sweeping, and assisting in the setup of work areas. ## Qualifications Qualifications: * Previous experience in a similar role, preferably in a manufacturing or construction environment. * Ability to operate forklifts and other yard equipment safely. * Physical fitness and stamina to handle manual labor tasks in an outdoor environment. * Basic understanding of inventory management principles. * Strong attention to detail and commitment to maintaining a clean and organized workspace. * Effective communication skills and the ability to work collaboratively within a team. * Knowledge of safety protocols and a commitment to maintaining a safe work environment. ## Additional Information Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA.", "summaryDescription" : "Yard Support at Umdasch Group. Skills: Process improvement, Cross-functional coordination, Vendor management, Stakeholder management. Manage daily operations. Oversee operational processes", "postedDate" : "2026-06-15T17:40:05.000", "createdAt" : "2026-06-16T00:02:11.003", "lastUpdated" : "2026-06-16T08:18:42.049", "ingestTimestamp" : "2026-06-16T00:02:11.003", "mongoId" : "6a306516f292fd229cfa5185", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 36000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Operational metrics analysis", "Process improvement", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Process management", "Resource planning" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308587f292fd229c079a8c", "title" : "Customer Support Team Manager", "company" : "Wabtec", "industry" : "Railroad Manufacture", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Customer Support Team Manager in West Melbourne, United States, adjusted for industry and company size." }, "location" : "West Melbourne, FL, United States", "locations" : [ "West Melbourne", "FL", "United States" ], "timestamp" : "2026-06-16T11:30:30.637", "fingerprint" : "1eb9236a8a99acb3f735b46da60dcdcf2b0b61be9a0ad9e2133b1c4c46adca57", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wabtec/3743990013622816-customer-support-team-manager", "externalId" : "3743990013622816", "industryFunction" : { }, "structuredLocations" : [ { "city" : "West Melbourne", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.0736261,-80.6718389" } ], "locationText" : "West Melbourne, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling" ], "hardSkills" : [ { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer training", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Upselling", "level" : "intermediate" }, { "name" : "Cross-selling", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Account Growth, Customer Retention", "majorSkillsList" : [ "Customer Success", "Account Growth", "Customer Retention" ], "coreResponsibilities" : "Manage a portfolio of customer accounts, Develop and maintain strong customer relationships, Drive customer adoption and value realization, Monitor customer health and identify risks, Proactively address customer issues and concerns, Identify opportunities for account growth and expansion, Conduct regular business reviews with customers, Collaborate with sales and support teams", "teamCollaboration" : "Sales teams; Support teams", "domainKnowledge" : "Manufacturing sector", "domainList" : [ "manufacturing-sector" ], "domainSpecificKnowledge" : [ "Manufacturing sector" ], "toolProficiency" : [ "CRM software" ], "outcomesObjectives" : "Achieve high levels of customer satisfaction; Ensure high customer retention rates; Drive account growth and expansion", "qualificationsBasic" : "5+ years of experience in customer success or account management, Proven track record of managing and growing customer accounts, Experience with CRM software", "qualificationsPreferred" : "Bachelor's degree in Business, Marketing, or related field, Experience in the manufacturing or industrial sector, Familiarity with SaaS platforms", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Description Role Summary: The Staff Customer Support Team Manager oversees front-line support to our customers for various inquiries using a mix of technical troubleshooting and customer service skills. Our customers include engineers, developers, integrators, and end users. This role serves as the primary facilitator to drive efficient and customer-centric processes and service for our customer base, while achieving optimum customer relationships, issue handling and time to resolution for all incoming issues. Responsibilities: Ensure customers success by fostering a balanced relationship that benefits both Wabtec and the customer with the goal of producing the highest level of customer support and satisfaction. Manage and deliver solutions for incidents and service requests that meet or exceed Customer Service Level Agreements (SLAs) and Wabtec Service Level Objectives. (SLOs) In this role, you will: • Engage with clients on complex and escalated cases. Lead investigations to facilitate implementation of solutions while adhering to change control and compliance protocols. • Establish and grow relationships with functional peers, internal and client teams. • Provide work direction to team members. This includes case management, shift and time off scheduling, and project assignments and tasks, yearly reviews and other items determined by the Senior Support Director. • Develop, document and train team members on custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures. • Participate in the CP process to ensure Support has required training and tools for supported products. Work with Engineering and Product leaders to define, schedule and deliver training and tools to support new releases or address high value issues. • Knowledge transfer - Author user/technical documentation and case notes at an SME level. Act as a technical resource or mentor. Create and/or update Knowledge Articles as needed in the appropriate Knowledge tool(s). • Act as escalation resource for Tier 1, Customer Support Engineers, peers and customers. • Review, investigate and enhance escalated issues prior to assignment to Sustaining Engineering teams. • Research and troubleshoot issues involving all aspects of Wabtec solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems. • Manage team caseload to ensure callbacks and case follow through as defined by the Case Management Guidelines. Review, update and take ownership of cases from Support Engineers as necessary to deliver on SLOs/SLAs. • Manage, measure and improve Support and Customer Satisfaction metrics. Monitor goals in support of departmental and corporate strategies, services requests queue management, reporting analysis (service response rate, team/individual stats, CSAT, staffing, overall performance). • Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct configuration issues. • Drive operational excellence via continuous process improvement using ITIL. • Provide 7x24x365 support to Tier 1 and T2 as needed to meet SLAs/SLOs. • Works to meet or exceed all team KPIs. Qualifications: • Bachelor's Degree strongly preferred. • A minimum 5-10 years of professional experience required. • Experience in the usage of ITIL v3 service management is required. • At least 3 years of experience in a phone, e-service, and onsite IT support services environment required. • 5+ years of customer-facing experience required. Technical Expertise: • Expertise in analyzing and infrastructure, network and software performance issues. Hands-on installation and/or troubleshooting expertise in one or more of the following technologies: Linux/Unix Operating Systems, Database systems (Oracle/SQL Server), Storage, Backup, Disaster Recovery, Monitoring tools (BMC, Solarwinds, Nagios), Application Troubleshooting (C++/Perl/Tuxedo), log review. • Experience with enterprise service delivery tools (Salesforce, ServiceNow, Clarify, Remedy) • Working knowledge of TCP/IP protocols, Layers of Networking, IP addressing, • Able to troubleshoot complex issues using a variety of applications (Perl, Toad, SQL Developer etc.) ## Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $91100-129800 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.", "summaryDescription" : "Customer Support Team Manager at Wabtec. Skills: Customer Success, Account Growth, Customer Retention. Manage a portfolio of customer accounts. Develop and maintain strong customer relationships", "postedDate" : "2026-06-15T16:49:29.000", "createdAt" : "2026-06-16T01:42:32.835", "lastUpdated" : "2026-06-16T11:30:30.637", "ingestTimestamp" : "2026-06-16T01:42:32.835", "mongoId" : "6a308587f292fd229c079a8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling", "Customer Success", "Account Growth", "Customer Retention", "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction", "Manufacturing sector", "CRM software" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3056cdf292fd229cf2f027", "title" : "Training Manager - Member Support", "company" : "Tide", "industry" : "FinTech", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Training Manager in the FinTech industry in Hyderabad, India, adjusted for company size and seniority." }, "location" : "Hyderabad", "locations" : [ "Hyderabad" ], "certifications" : [ "SHRM-SCP", "HRCI" ], "timestamp" : "2026-06-16T07:18:08.798", "fingerprint" : "6a43b61aa9cdde0da464c8a781e4fb66322eeab73c160e96c4a4571de47a9d36", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7769441003", "externalId" : "7769441003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "experienceLevel" : "Manager", "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development", "Change management", "Performance management", "Compensation and benefits", "HR policy development", "HR analytics", "Workforce planning" ], "hardSkillsList" : [ "HRIS administration", "Payroll processing", "Benefits administration", "Onboarding", "Offboarding", "HR compliance", "Data analysis" ], "hardSkills" : [ { "name" : "HRIS administration", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Benefits administration", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Offboarding", "level" : "intermediate" }, { "name" : "HR compliance", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Talent management, Employee relations, HR strategy", "majorSkillsList" : [ "Talent management", "Employee relations", "HR strategy" ], "coreResponsibilities" : "Develop and implement HR strategies, Manage employee relations issues, Oversee recruitment and onboarding processes, Administer compensation and benefits programs, Ensure HR compliance with laws, Develop and maintain HR policies, Support organizational development initiatives, Manage HRIS and employee data, Provide guidance on performance management, Conduct HR training sessions", "teamCollaboration" : "Cross-functional teams; Senior leadership", "projectManagementSkills" : [ "Project planning", "Execution", "Monitoring" ], "domainKnowledge" : "Employment law; HR best practices; FinTech industry", "domainList" : [ "employment-law", "hr-best-practices", "fintech-industry" ], "domainSpecificKnowledge" : [ "Employment law", "HR best practices", "FinTech industry" ], "toolProficiency" : [ "HRIS", "ATS", "Microsoft Office Suite" ], "communicationSkills" : "Policy communication; Employee counseling; Presentation skills", "documentationSkills" : "HR policy documentation; Employee record keeping", "continuousLearning" : "Professional development; Staying updated on HR trends", "problemSolvingSkills" : "Conflict resolution; Employee issue resolution; Process improvement", "outcomesObjectives" : "Improve employee engagement; Reduce employee turnover; Ensure HR compliance; Support business growth", "qualificationsBasic" : "Bachelor's degree in Human Resources or related field, 5+ years of HR experience, Experience with HRIS systems, Knowledge of employment law", "qualificationsPreferred" : "Master's degree in HR or MBA, SHRM-SCP or HRCI certification", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team, responsible for delivering high-quality onboarding, training, and continuous development programmes for our Member Support function for the UK and European markets. You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge, skills, and confidence needed to deliver exceptional support to our members. Through effective training strategies, innovative learning experiences, and strong stakeholder partnerships, you will help build capability across Member Support, supporting operational excellence and an outstanding member experience. Key responsibilities: Strategy & Member Focus Develop and deliver the Member Support training strategy aligned to business and operational goals. Embed a member-first mindset across all learning programmes. Leadership & Stakeholder Partnership Lead, coach, and develop a high-performing Member Support Training team. Foster a culture of accountability, innovation, and continuous improvement. Own your team’s capacity planning and scheduling, ensuring trainer resources are aligned to the highest-priority business and operational needs. Build strong relationships with operational leaders, quality & complaint teams, and subject matter experts to align learning priorities and training delivery with business objectives. Learning & Capability Development Design and deliver engaging, effective learning experiences that maximise knowledge retention and performance. Continuously improve training approaches, tools, and methodologies. Identify capability gaps and implement targeted development solutions. Performance, Data & Insights Own training performance metrics, reporting, and evaluation. Use data and operational insights to measure effectiveness, identify trends, and drive continuous improvement. Ensure learning interventions deliver measurable business and member impact. WHAT WE ARE LOOKING FOR: You are able to align learning initiatives with business goals and operational priorities. Building exceptional member outcomes is your passion. You have proven experience leading, coaching, and developing high-performing teams. You create a culture of accountability, engagement, and continuous improvement. You possess a strong understanding of training design, adult learning principles, and capability development. You are skilled at identifying performance gaps and implementing effective learning solutions. Data and insights are your method for evaluating and driving performance and measuring impact. You are comfortable with detailed data analysis. You are comfortable building relationships and influencing stakeholders at all levels. WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Personal L&D budget Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Stock Options TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "Training Manager - Member Support at Tide. Skills: Talent management, Employee relations, HR strategy. Develop and implement HR strategies. Manage employee relations issues", "postedDate" : "2026-06-15T23:21:34.407", "createdAt" : "2026-06-15T23:21:34.407", "lastUpdated" : "2026-06-16T07:18:08.798", "ingestTimestamp" : "2026-06-15T23:21:34.407", "mongoId" : "6a3056cdf292fd229cf2f027", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HRIS administration", "Payroll processing", "Benefits administration", "Onboarding", "Offboarding", "HR compliance", "Data analysis", "Talent management", "Employee relations", "HR strategy", "HR processes", "Organizational development", "Change management", "Performance management", "Compensation and benefits", "HR policy development", "HR analytics", "Workforce planning", "Project planning", "Execution", "Monitoring", "Employment law", "HR best practices", "FinTech industry", "SHRM-SCP", "HRCI", "HRIS", "ATS", "Microsoft Office Suite" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305704f292fd229cf32726", "title" : "Support & Cleaning", "company" : "Indie Campers", "industry" : "Hospitality", "salary" : { "min" : 10500.0, "max" : 14500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an entry-level Support & Cleaning position in Porto, Portugal, adjusted for the hospitality industry and part-time employment." }, "location" : "Porto, Porto, Portugal", "locations" : [ "Porto", "Porto", "Portugal" ], "timestamp" : "2026-06-16T09:18:24.503", "fingerprint" : "5944882579594ab7f20aacad257613da18c08d6e2873b303396a1e0db3e3fc5f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://indiecampers.com/discover/en-us/careers/8591918002?gh_jid=8591918002", "externalId" : "8591918002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Porto", "state" : "Porto", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.1502195,-8.6103497" } ], "locationText" : "Porto, Porto, Portugal", "employmentType" : "PART_TIME", "majorSkills" : "Fleet cleaning, Vehicle preparation, Stock management", "majorSkillsList" : [ "Fleet cleaning", "Vehicle preparation", "Stock management" ], "coreResponsibilities" : "Clean vehicle interiors, Clean vehicle exteriors, Prepare vans with kits, Prepare vans with essentials, Inspect vehicles post-return, Manage cleaning supplies, Manage consumables, Support depot organisation, Support depot logistics, Maintain hygiene standards, Maintain appearance standards, Report issues for follow-up, Receive supplies, Store supplies, Organize supplies, Report shortages, Report damages, Keep cleaning areas organized, Move vehicles, Support operational needs", "continuousLearning" : "Training in cleaning standards; Training in detail verification; Training in minor repairs; Training in operational excellence", "specialRequirements" : "Physically active cleaning tasks, Working inside vehicles, Working outdoors, Lift up to 15 kg, Using cleaning products safely, Working in varying temperatures, Working in weather conditions, Maintain speed during high-volume operations, Work weekends, Work holidays, Work peak seasonal schedules, Adapt to last-minute needs", "qualificationsBasic" : "Experience in cleaning, Attention to detail, Commitment to hygiene standards, Physically fit, Able to perform manual tasks, Reliable, Punctual, Able to work in high-paced environments, Driving License (Category B), English proficiency, Able to perform physically active cleaning tasks, Comfortable working inside vehicles, Able to lift, move, or carry cleaning equipment (up to 15 kg), Comfortable using cleaning products and chemicals safely, Follow safety company guidelines, Comfortable working in varying temperatures, Able to maintain cleaning quality and speed, Flexible to work weekends, Flexible to work holidays, Flexible to work peak seasonal schedules, Capable of adapting to last-minute operational needs", "qualificationsPreferred" : "Hospitality experience preferred, Warehouse experience preferred, Housekeeping experience preferred, Operations experience preferred, Local language proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Indie Campers is a global leader in road trip travel, operating one of the largest campervan fleets in the world. Support & Cleaning are essential to ensuring every van is spotless, safe, and ready for the next customer, directly influencing customer satisfaction and operational efficiency. THE ROLE The Support & Cleaning Agent focuses exclusively on maintaining the cleanliness, hygiene, and presentation of the rental fleet. This is a hands-on, physical, detail-oriented operational role responsible for: Cleaning vehicle interiors and exteriors Preparing vans with kits and essentials Inspecting vehicles post-return Managing cleaning supplies and consumables Supporting depot organisation and logistics WHAT WILL YOU WORK ON? Fleet Cleaning: clean and maintain vehicle interiors and exteriors to meet hygiene and appearance standards, ensuring consistent high-quality results. Vehicle Preparation: prepare campervans with required kits, bedding, and optional extras, ensuring readiness for bookings and check-in/check-out processes. Post-Return Inspection & Reporting: inspect vehicles upon return for cleanliness, missing items, or damage, and report issues for follow-up. Stock & Consumables Management: manage stock and consumables, including receiving, storing, and organizing supplies while reporting shortages or damages. Logistics & Depot Organisation: assist with depot logistics, keeping cleaning areas organized, moving vehicles, and supporting operational needs during peak times. WHO ARE WE LOOKING FOR? Must have: Experience in cleaning Nice to have: hospitality, warehouse, housekeeping, or operations preferred. Must have: Strong attention to detail and commitment to hygiene standards. Must have: Physically fit and able to perform manual tasks (cleaning, lifting, moving equipment). Must have: Reliable, punctual, and able to work in high-paced environments. Must have: Driving License (Category B). Must have: English and Nice to have: local language proficiency (if applicable) PHYSICAL AND OPERATIONAL REQUIREMENTS Must have: Able to perform physically active cleaning tasks for most of the shift, including standing, walking, bending, kneeling, stretching, and repetitive motion. Must have: Comfortable working inside vehicles (tight spaces, elevated surfaces), and outdoors around the fleet. Must have: Able to lift, move, or carry cleaning equipment, vacuum devices, water hoses, chemical products, or kits (up to 15 kg). Must have: Comfortable using cleaning products and chemicals safely, including disinfectants, detergents, stain removers, glass cleaners, and surface treatments (training provided). Must have: Must follow the safety company guidelines when handling chemical products Must have: Comfortable working in varying temperatures and weather conditions when washing or preparing vehicles outdoors. Must have: Able to maintain cleaning quality and speed during high-volume operations and peak season. Must have: Flexible to work weekends, holidays, and peak seasonal schedules. Must have: Capable of adapting to last-minute operational needs (e.g., urgent turnarounds or additional cleaning tasks). THE INDIE COMMITMENT! Competitive compensation and travel benefits. Clear progression to RoadTrip Agent or other operational roles. Training in cleaning standards, detail verification, minor repairs, and operational excellence. A multicultural, dynamic workplace with a strong team spirit. Are you Ready to Go Indie?", "summaryDescription" : "Support & Cleaning at Indie Campers. Skills: Fleet cleaning, Vehicle preparation, Stock management. Clean vehicle interiors. Clean vehicle exteriors", "postedDate" : "2026-06-15T23:20:12.595", "createdAt" : "2026-06-15T23:20:12.595", "lastUpdated" : "2026-06-16T09:18:24.503", "ingestTimestamp" : "2026-06-15T23:20:12.595", "mongoId" : "6a305704f292fd229cf32726", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Fleet cleaning", "Vehicle preparation", "Stock management" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305704f292fd229cf3272e", "title" : "Support & Cleaning", "company" : "Indie Campers", "industry" : "Hospitality", "salary" : { "min" : 10500.0, "max" : 14500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry-level Support & Cleaning position in Lisboa, Portugal, with adjustments for the hospitality industry and part-time employment." }, "location" : "Lisboa, Lisboa, Portugal", "locations" : [ "Lisboa", "Lisboa", "Portugal" ], "timestamp" : "2026-06-16T06:54:11.346", "fingerprint" : "585e1eef1f7c3a7f74c6606f3b8f19d445b8119a9a95bcd1b51f3cdbe6102548", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://indiecampers.com/discover/en-us/careers/8591916002?gh_jid=8591916002", "externalId" : "8591916002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisboa", "state" : "Lisboa", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisboa, Lisboa, Portugal", "employmentType" : "PART_TIME", "hardSkillsList" : [ "Cleaning" ], "hardSkills" : [ { "name" : "Cleaning", "level" : "intermediate" } ], "majorSkills" : "Fleet Cleaning, Vehicle Preparation, Stock Management", "majorSkillsList" : [ "Fleet Cleaning", "Vehicle Preparation", "Stock Management" ], "coreResponsibilities" : "Clean vehicle interiors, Clean vehicle exteriors, Maintain hygiene standards, Maintain appearance standards, Prepare vans with kits, Prepare vans with essentials, Inspect vehicles post-return, Report issues for follow-up, Manage cleaning supplies, Manage consumables, Receive supplies, Store supplies, Organize supplies, Report shortages, Report damages, Assist with depot logistics, Keep cleaning areas organized, Move vehicles, Support operational needs", "teamCollaboration" : "Multicultural workplace; Team spirit", "domainKnowledge" : "Road trip travel; Campervan fleet operations", "domainList" : [ "road-trip-travel", "campervan-fleet-operations" ], "domainSpecificKnowledge" : [ "Road trip travel", "Campervan fleet operations" ], "continuousLearning" : "Training in cleaning standards; Training in detail verification; Training in minor repairs; Training in operational excellence", "specialRequirements" : "Physical lifting up to 15 kg, Working in tight spaces, Working on elevated surfaces, Repetitive motion", "outcomesObjectives" : "Ensure vans are spotless; Ensure vans are safe; Ensure vans are ready; Influence customer satisfaction; Influence operational efficiency; Meet hygiene standards; Meet appearance standards; Ensure high-quality results; Ensure readiness for bookings; Ensure readiness for check-in/check-out", "qualificationsBasic" : "Experience in cleaning, Attention to detail, Commitment to hygiene standards, Physically fit, Able to perform manual tasks, Reliable, Punctual, Able to work in high-paced environments, Driving License (Category B), English proficiency, Able to perform physically active cleaning tasks, Comfortable working inside vehicles, Comfortable working outdoors around fleet, Able to lift, move, or carry cleaning equipment up to 15 kg, Comfortable using cleaning products and chemicals safely, Follow safety company guidelines, Comfortable working in varying temperatures, Comfortable working in weather conditions, Able to maintain cleaning quality and speed, Flexible to work weekends, Flexible to work holidays, Flexible to work peak seasonal schedules, Capable of adapting to last-minute operational needs", "qualificationsPreferred" : "Hospitality experience preferred, Warehouse experience preferred, Housekeeping experience preferred, Operations experience preferred, Local language proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Indie Campers is a global leader in road trip travel, operating one of the largest campervan fleets in the world. Support & Cleaning are essential to ensuring every van is spotless, safe, and ready for the next customer, directly influencing customer satisfaction and operational efficiency. THE ROLE The Support & Cleaning Agent focuses exclusively on maintaining the cleanliness, hygiene, and presentation of the rental fleet. This is a hands-on, physical, detail-oriented operational role responsible for: Cleaning vehicle interiors and exteriors Preparing vans with kits and essentials Inspecting vehicles post-return Managing cleaning supplies and consumables Supporting depot organisation and logistics WHAT WILL YOU WORK ON? Fleet Cleaning: clean and maintain vehicle interiors and exteriors to meet hygiene and appearance standards, ensuring consistent high-quality results. Vehicle Preparation: prepare campervans with required kits, bedding, and optional extras, ensuring readiness for bookings and check-in/check-out processes. Post-Return Inspection & Reporting: inspect vehicles upon return for cleanliness, missing items, or damage, and report issues for follow-up. Stock & Consumables Management: manage stock and consumables, including receiving, storing, and organizing supplies while reporting shortages or damages. Logistics & Depot Organisation: assist with depot logistics, keeping cleaning areas organized, moving vehicles, and supporting operational needs during peak times. WHO ARE WE LOOKING FOR? Must have: Experience in cleaning Nice to have: hospitality, warehouse, housekeeping, or operations preferred. Must have: Strong attention to detail and commitment to hygiene standards. Must have: Physically fit and able to perform manual tasks (cleaning, lifting, moving equipment). Must have: Reliable, punctual, and able to work in high-paced environments. Must have: Driving License (Category B). Must have: English and Nice to have: local language proficiency (if applicable) PHYSICAL AND OPERATIONAL REQUIREMENTS Must have: Able to perform physically active cleaning tasks for most of the shift, including standing, walking, bending, kneeling, stretching, and repetitive motion. Must have: Comfortable working inside vehicles (tight spaces, elevated surfaces), and outdoors around the fleet. Must have: Able to lift, move, or carry cleaning equipment, vacuum devices, water hoses, chemical products, or kits (up to 15 kg). Must have: Comfortable using cleaning products and chemicals safely, including disinfectants, detergents, stain removers, glass cleaners, and surface treatments (training provided). Must have: Must follow the safety company guidelines when handling chemical products Must have: Comfortable working in varying temperatures and weather conditions when washing or preparing vehicles outdoors. Must have: Able to maintain cleaning quality and speed during high-volume operations and peak season. Must have: Flexible to work weekends, holidays, and peak seasonal schedules. Must have: Capable of adapting to last-minute operational needs (e.g., urgent turnarounds or additional cleaning tasks). THE INDIE COMMITMENT! Competitive compensation and travel benefits. Clear progression to RoadTrip Agent or other operational roles. Training in cleaning standards, detail verification, minor repairs, and operational excellence. A multicultural, dynamic workplace with a strong team spirit. Are you Ready to Go Indie?", "summaryDescription" : "Support & Cleaning at Indie Campers. Skills: Fleet Cleaning, Vehicle Preparation, Stock Management. Clean vehicle interiors. Clean vehicle exteriors", "postedDate" : "2026-06-15T23:18:25.134", "createdAt" : "2026-06-15T23:18:25.134", "lastUpdated" : "2026-06-16T06:54:11.346", "ingestTimestamp" : "2026-06-15T23:18:25.134", "mongoId" : "6a305704f292fd229cf3272e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Cleaning", "Fleet Cleaning", "Vehicle Preparation", "Stock Management", "Road trip travel", "Campervan fleet operations" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb3c974d8ee00a09e6584", "title" : "Portfolio Support Manager", "company" : "Fairstead ESC LLC", "industry" : "Real Estate", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Portfolio Support Manager in New York, United States, with adjustments for company size and industry." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-15T09:16:49.328", "fingerprint" : "c7ee1d2dd991743aa6baca1a3d45ded830b022d092530e16a4361d4c1bf27398", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fairsteadescllc/jobs/5257775008", "externalId" : "5257775008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Property management", "Compliance", "Reporting", "Regulatory requirements" ], "hardSkills" : [ { "name" : "Property management", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Regulatory requirements", "level" : "intermediate" } ], "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Stakeholder management", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management" ], "coreResponsibilities" : "Provide flexible management support, Provide hands-on management support, Fill operational gaps, Ensure properties operate smoothly, Support organizational standards, Support ownership objectives, Support regulatory requirements, Serve as a stabilizer, Support site staff, Mentor site teams, Reinforce compliance, Maintain high service levels", "teamCollaboration" : "Cross-functional coordination; Vendor management; Stakeholder management", "domainKnowledge" : "Affordable housing; LIHTC; HUD programs", "domainList" : [ "affordable-housing", "lihtc", "hud-programs" ], "domainSpecificKnowledge" : [ "Affordable housing", "LIHTC", "HUD programs" ], "qualificationsBasic" : "3-5 years property management experience, Knowledge of compliance, Knowledge of reporting, Knowledge of regulatory requirements", "qualificationsPreferred" : "Affordable housing experience, LIHTC experience, HUD programs experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Portfolio Support Manager provides flexible, hands-on management support across a regional portfolio. This role is designed to fill operational gaps when a site team is short-staffed due to vacancies, extended leave, new acquisitions, or other transitions. Reporting to the Director of Portfolio Operations, the Portfolio Support Manager ensures that properties continue to operate smoothly and in accordance with organizational standards, ownership objectives, and regulatory requirements. The role serves as a stabilizer—supporting staff, mentoring teams, reinforcing compliance, and maintaining high levels of service until permanent staffing solutions are in place. RESPON:SIBILITIES: Operations Support 50% of the next 2%. • 12+ paid Holidays. • 15 days of PTO. • 7 Sick days. • Employer Paid Life Insurance. • Flexible Spending Account. • Nationwide Pet Insurance. • Disability Insurance. • Laser Correction Discount. • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • 3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs. • Strong knowledge of compliance, reporting, and regulatory requirements. • Proven adaptability—able to step into new environments quickly and effectively. • Excellent interpersonal, leadership, and communication skills. • Strong problem-solving abilities and attention to detail. • Flexibility to travel to different sites within the portfolio on short notice. Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/", "summaryDescription" : "Portfolio Support Manager at Fairstead ESC LLC. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Provide flexible management support. Provide hands-on management support", "postedDate" : "2026-06-14T03:54:43.249", "createdAt" : "2026-06-14T03:54:43.249", "lastUpdated" : "2026-06-15T09:16:49.328", "ingestTimestamp" : "2026-06-14T03:54:43.249", "mongoId" : "6a2cb3c974d8ee00a09e6584", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Property management", "Compliance", "Reporting", "Regulatory requirements", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Affordable housing", "LIHTC", "HUD programs" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305a5cf292fd229cf4f99c", "title" : "Performance Manager", "company" : "AutoTrader.ca", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 75000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Trader Corporation", "locations" : [ "Trader Corporation" ], "timestamp" : "2026-06-16T08:24:14.807", "fingerprint" : "a091a39c2206f8ee55661fa29ee6664ed16e529fce8d07b8822f8f90858a399a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/autotradercanada/jobs/7768418003", "externalId" : "7768418003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceLevel" : "Manager", "professionalSkills" : [ "Performance management", "Program compliance", "Operational excellence", "Data-driven insights", "Sales initiatives support" ], "hardSkillsList" : [ "Data analysis", "Performance analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "majorSkills" : "Dealer relationship management, Program adoption, Performance analysis", "majorSkillsList" : [ "Dealer relationship management", "Program adoption", "Performance analysis" ], "coreResponsibilities" : "Onboard new dealer partners, Ensure smooth launch experience, Ensure successful launch experience, Monitor dealer compliance, Support dealer compliance, Provide guidance on compliance, Provide recommendations on compliance, Build relationships with dealer partners, Maintain relationships with dealer partners, Analyze program performance data, Analyze dealer performance data, Deliver insights for business decisions, Deliver insights for sales initiatives, Collaborate with sales teams, Collaborate with cross-functional teams, Improve processes, Drive adoption, Contribute to ICO program success", "teamCollaboration" : "Internal stakeholders; Sales teams; Cross-functional teams", "domainKnowledge" : "Automotive industry; Dealership operations; Vehicle acquisition processes; Digital automotive solutions", "domainList" : [ "automotive-industry", "dealership-operations", "vehicle-acquisition-processes", "digital-automotive-solutions" ], "domainSpecificKnowledge" : [ "Automotive industry", "Dealership operations", "Vehicle acquisition processes", "Digital automotive solutions" ], "communicationSkills" : "Effective communication", "continuousLearning" : "Conferences and training budget; Regular internal training programs", "problemSolvingSkills" : "Problem-solving skills; Interpret data; Translate insights into action", "outcomesObjectives" : "Drive growth; Drive engagement", "qualificationsBasic" : "Automotive industry experience, Dealership operations understanding, Dealer business needs understanding, Vehicle acquisition processes knowledge, Factors influencing dealer purchasing decisions knowledge, Build relationships ability, Communicate effectively virtual environment ability, Analytical skills, Problem-solving skills, Interpret data ability, Translate insights into action ability, High school diploma or equivalent, Quickly learn new systems ability, Quickly learn new tools ability, Quickly learn new technologies ability", "rawDescription" : "We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. What you’ll do The Performance Management team supports the success of our Instant Cash Offer (ICO) program by helping dealer partners onboard, adopt, and maximize the value of the platform. As a Performance Manager, you’ll work closely with dealers and internal stakeholders to ensure program compliance, support operational excellence, and provide data-driven insights that help drive growth and engagement. Onboard new dealer partners to the Instant Cash Offer program, ensuring a smooth and successful launch experience. Monitor and support dealer compliance with program requirements, providing guidance and recommendations as needed. Build and maintain strong relationships with a dedicated portfolio of dealer partners Analyze program and dealer performance data, delivering insights that support business decisions and sales team initiatives. Collaborate with sales and cross-functional teams to improve processes, drive adoption, and contribute to the ongoing success of the ICO program. What you’ll bring Experience working in the automotive industry, with a strong understanding of dealership operations and dealer business needs. Knowledge of vehicle acquisition processes and the factors that influence dealer purchasing decisions. Proven ability to build relationships and communicate effectively in a virtual environment. Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action. High school diploma or equivalent, along with the ability to quickly learn new systems, tools, and technologies. What’s in it for you We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. Benefits from Day 1 Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs Financial planning Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. Compensation The expected compensation for this position is: CAD $65,000 to $75,000 For a career where you can drive our business and shape your future, apply now. Compensation Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings. The base salary range for this position is $65,000—$75,000 CAD Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy.", "summaryDescription" : "Performance Manager at AutoTrader.ca. Skills: Dealer relationship management, Program adoption, Performance analysis. Onboard new dealer partners. Ensure smooth launch experience", "postedDate" : "2026-06-15T23:25:11.815", "createdAt" : "2026-06-15T23:25:11.815", "lastUpdated" : "2026-06-16T08:24:14.807", "ingestTimestamp" : "2026-06-15T23:25:11.815", "mongoId" : "6a305a5cf292fd229cf4f99c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Performance analysis", "Dealer relationship management", "Program adoption", "Performance management", "Program compliance", "Operational excellence", "Data-driven insights", "Sales initiatives support", "Automotive industry", "Dealership operations", "Vehicle acquisition processes", "Digital automotive solutions" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305148f292fd229cefdcfb", "title" : "Training Manager - Member Support", "company" : "Tide", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in FinTech in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad", "locations" : [ "Hyderabad" ], "timestamp" : "2026-06-16T07:25:04.340", "fingerprint" : "55fcd6f9710aba72c7889df6f55f3aaf0dd7a27f1ca8658eecdaab356b4fc5e6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7769441003", "externalId" : "7769441003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team, responsible for delivering high-quality onboarding, training, and continuous development programmes for our Member Support function for the UK and European markets. You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge, skills, and confidence needed to deliver exceptional support to our members. Through effective training strategies, innovative learning experiences, and strong stakeholder partnerships, you will help build capability across Member Support, supporting operational excellence and an outstanding member experience. Key responsibilities: Strategy & Member Focus Develop and deliver the Member Support training strategy aligned to business and operational goals. Embed a member-first mindset across all learning programmes. Leadership & Stakeholder Partnership Lead, coach, and develop a high-performing Member Support Training team. Foster a culture of accountability, innovation, and continuous improvement. Own your team’s capacity planning and scheduling, ensuring trainer resources are aligned to the highest-priority business and operational needs. Build strong relationships with operational leaders, quality & complaint teams, and subject matter experts to align learning priorities and training delivery with business objectives. Learning & Capability Development Design and deliver engaging, effective learning experiences that maximise knowledge retention and performance. Continuously improve training approaches, tools, and methodologies. Identify capability gaps and implement targeted development solutions. Performance, Data & Insights Own training performance metrics, reporting, and evaluation. Use data and operational insights to measure effectiveness, identify trends, and drive continuous improvement. Ensure learning interventions deliver measurable business and member impact. WHAT WE ARE LOOKING FOR: You are able to align learning initiatives with business goals and operational priorities. Building exceptional member outcomes is your passion. You have proven experience leading, coaching, and developing high-performing teams. You create a culture of accountability, engagement, and continuous improvement. You possess a strong understanding of training design, adult learning principles, and capability development. You are skilled at identifying performance gaps and implementing effective learning solutions. Data and insights are your method for evaluating and driving performance and measuring impact. You are comfortable with detailed data analysis. You are comfortable building relationships and influencing stakeholders at all levels. WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Personal L&D budget Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Stock Options TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "Training Manager - Member Support at Tide", "postedDate" : "2026-06-15T23:16:34.095", "createdAt" : "2026-06-15T23:16:34.095", "lastUpdated" : "2026-06-16T07:25:04.340", "ingestTimestamp" : "2026-06-15T23:16:34.095", "mongoId" : "6a305148f292fd229cefdcfb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b34f292fd229cf5a9ba", "title" : "Support Engineer", "company" : "AB InBev", "industry" : "Food & Beverage", "salary" : { "min" : 105000.0, "max" : 165000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Support Engineer in Campinas, Brazil, adjusted for the Food & Beverage industry and company size." }, "location" : "Campinas, São Paulo, Brazil", "locations" : [ "Campinas", "São Paulo", "Brazil" ], "timestamp" : "2026-06-16T07:32:58.192", "fingerprint" : "f786b2e598fb6bee933b840829983083fe53fd0bca4ac0f175df169e1b8b7dde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/abinbev/jobs/8592207002", "externalId" : "8592207002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Campinas", "state" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-22.9056391,-47.0595640" } ], "locationText" : "Campinas, São Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "rawDescription" : "About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales Build and evolve our change management and release processes; Identify and improve processes by automation; Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems; Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged; Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling; Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc); Update and improve runbooks; Deep-dive into root cause analysis with teams to prevent incidents; Collaborate with infrastructure and security teams to build scalable, secured and resilience systems; Practice Support Engineering methodologies such as defining SLO and error budget; Work closely with Operations team to ensure all processes are aligned with teams; Contribute to capacity planning and access management process; Be constantly challenged to create world-class solutions. What you’ll need: University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development; Solid fundamentals in object-oriented design, data structures, algorithms and problem solving; Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD; Experience with SRE and Support Engineering methodology/culture; Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python; Experience with monitoring tools such as New Relic, DataDog, Grafana; Advanced communication skills in English (written and spoken); Experience with Agile projects. More about you: You´re passionate about software development and knows how to ensure its quality; You´re motivated by building up world class solutions that impacts millions of users all over the world; Experienced working in an environment which uses and stimulates DevOps culture; You´re creative when solving problems and is continuously seeking improvements for processes and solutions; You can communicate clearly with your team and the company to identify issues and demands; You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result; You can take on projects or initiatives on early stage, being capable of building solutions from the ground up. What We Offer: Performance based bonus* Attendance Bonus* Private pension plan Meal Allowance Casual office and dress code Days off* Health, dental, and life insurance Medicines discounts WellHub partnership Childcare subsidies Discounts on Ambev products* Clube Ben partnership Scholarship* School materials assurance Language and training platforms Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. For more information: www.abinbev.com", "summaryDescription" : "Support Engineer at AB InBev", "postedDate" : "2026-06-15T23:26:44.727", "createdAt" : "2026-06-15T23:26:44.727", "lastUpdated" : "2026-06-16T07:32:58.192", "ingestTimestamp" : "2026-06-15T23:26:44.727", "mongoId" : "6a305b34f292fd229cf5a9ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305790f292fd229cf3b815", "title" : "Support Engineer", "company" : "AB InBev", "industry" : "Food & Beverage", "salary" : { "min" : 105000.0, "max" : 165000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Support Engineer in Campinas, Brazil, adjusted for the Food & Beverage industry and company size." }, "location" : "Campinas, São Paulo, Brazil", "locations" : [ "Campinas", "São Paulo", "Brazil" ], "timestamp" : "2026-06-16T08:32:08.511", "fingerprint" : "4dc79e0e77ee9cb8174e3aa2c7746f2f8830cc4cf8277831941437bacd43d8d5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bees/jobs/8592209002", "externalId" : "8592209002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Campinas", "state" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-22.9056391,-47.0595640" } ], "locationText" : "Campinas, São Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "rawDescription" : "About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales Build and evolve our change management and release processes; Identify and improve processes by automation; Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems; Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged; Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling; Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc); Update and improve runbooks; Deep-dive into root cause analysis with teams to prevent incidents; Collaborate with infrastructure and security teams to build scalable, secured and resilience systems; Practice Support Engineering methodologies such as defining SLO and error budget; Work closely with Operations team to ensure all processes are aligned with teams; Contribute to capacity planning and access management process; Be constantly challenged to create world-class solutions. What you’ll need: University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development; Solid fundamentals in object-oriented design, data structures, algorithms and problem solving; Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD; Experience with SRE and Support Engineering methodology/culture; Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python; Experience with monitoring tools such as New Relic, DataDog, Grafana; Advanced communication skills in English (written and spoken); Experience with Agile projects. More about you: You´re passionate about software development and knows how to ensure its quality; You´re motivated by building up world class solutions that impacts millions of users all over the world; Experienced working in an environment which uses and stimulates DevOps culture; You´re creative when solving problems and is continuously seeking improvements for processes and solutions; You can communicate clearly with your team and the company to identify issues and demands; You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result; You can take on projects or initiatives on early stage, being capable of building solutions from the ground up. What We Offer: Performance based bonus* Attendance Bonus* Private pension plan Meal Allowance Casual office and dress code Days off* Health, dental, and life insurance Medicines discounts WellHub partnership Childcare subsidies Discounts on Ambev products* Clube Ben partnership Scholarship* School materials assurance Language and training platforms Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. For more information: www.abinbev.com", "summaryDescription" : "Support Engineer at AB InBev", "postedDate" : "2026-06-15T23:23:53.929", "createdAt" : "2026-06-15T23:23:53.929", "lastUpdated" : "2026-06-16T08:32:08.511", "ingestTimestamp" : "2026-06-15T23:23:53.929", "mongoId" : "6a305790f292fd229cf3b815", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7dc474d8ee00a0950b7d", "title" : "Seasonal Property Operations Support", "company" : "The Scion Group", "industry" : "Real Estate", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Seasonal Property Operations Support role in Bloomington, United States, adjusted for industry and company size." }, "location" : "Reserve on Third, Bloomington, Indiana, United States", "locations" : [ "Reserve on Third", "Bloomington", "Indiana", "United States" ], "timestamp" : "2026-06-15T07:09:56.619", "fingerprint" : "2de0754f31e334f8b1637b6b2437da8ef77ab2b3dc028841087a6f22b67f4746", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thesciongroupllc/jobs/8552208002", "externalId" : "8552208002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bloomington", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1670396,-86.5342881" } ], "locationText" : "Bloomington, Indiana, United States", "employmentType" : "TEMPORARY", "coreResponsibilities" : "Perform maintenance duties, Repair drywall, Replace batteries, Replace light bulbs, Replace blinds, Replace doors, Caulk surfaces, Power wash areas, Remove trash, Remove furniture, Install furniture, Participate in inspections, Document unit condition, Perform housekeeping duties, Keep grounds clean, Remove debris, Open office, Close office, Maintain office, Maintain clubhouse, Maintain amenities, Maintain office organization, Maintain file structure, Log packages, Retrieve packages", "specialRequirements" : "Lift 100 lbs, Kneel, Crouch, Crawl, Climb, Stand for 8 hours", "qualificationsBasic" : "Must be 18 years of age", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Want to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.", "summaryDescription" : "Seasonal Property Operations Support at The Scion Group. Perform maintenance duties. 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