Amazon.com Services LLC
Operations, IT, Support Engineering, Ops Engineering, operations
OperationsSupportManager,MSP-CXSupport(Process&Performance)
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“Operations Support Manager, MSP - CX Support (Process & Performance) at Amazon.com Services LLC. Skills: Process improvement, Performance analysis, Robotics support. Maximize performance of robotics systems. Serve as link between operations leaders and technologists”
What You'll Achieve.
Improve UIS work-cells operational processes; Improve UIS work-cells performance efficiency; Improve and/or enhance sort automation entitlement
Industry & Context.
Problem solving
Up to 75% travel
What They're Looking For.
Must Have
5+ years managing large projects, Bachelor's degree, Experience in automated material handling, Experience in non-automated material handling
Nice to Have
Master's degree in engineering, Master's degree in mechanical, Master's degree in operations, Master's degree in supply chain, Master's degree in business administration, Master's degree in STEM field, Lean Management experience, Six Sigma experience, Operations engineer tools experience
What You'll Do.
Maximize performance of robotics systems
Serve as link between operations leaders and technologists
Serve as link between operations leaders and engineers
Serve as link between operations leaders and support
Develop continuous improvement initiatives
Implement continuous improvement initiatives
Drive best practices across fulfillment network
Develop standard operating procedures
Implement standard operating procedures
Develop performance metrics
Implement performance metrics
Develop feedback mechanisms
Implement feedback mechanisms
Build cohesive team for safety
Build cohesive team for reliability
Build cohesive team for performance
Support customer field operations
Improve processes through automation design
Create process metrics for performance
Create process metrics for volume
Create process metrics for capacity
Create process metrics for process efficiency
Drive reliability centered maintenance concepts
Influence design changes
Influence process changes
Influence procedure redesign
Evaluate operational processes
Design operational processes
Implement operational processes
Analyze workflow data
Analyze throughput data
Analyze reporting data
Evaluate current-state operational processes
Develop action plans for improvement
Support design of future state workflow
Support improvement of future state workflow
Conduct process analysis
Conduct performance analysis
Provide site support for MSP product lines
Provide regional support for MSP product lines
Provide site support for MSP customers
Provide regional support for MSP customers
Develop network wide process improvement solutions
Enhance sort automation entitlement
Support MSP internal teams with expertise
Support network partners with expertise
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations leaders; Technologists; Engineers; Support technicians; Robotics hardware experts; Systems experts; Network partners
Process & Methodology
Project management
Full Job Description
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with operations leaders to maximize the performance of advanced robotics systems. You are responsible for being the link between operations leaders and technologists, engineers, and support technicians working within the MSP organization. You will launch new systems, develop and implement continuous improvement initiatives, and drive best practices across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with robotics hardware and systems experts to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. The Operations Support Manager (OSM) is responsible for customer field support, process improvement, including design and deployment of automation. The PM will create process m
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