Tide
FinTech
TrainingManager-MemberSupport
Neural analysis suggests this role is
optimal for Manager candidates.
“Training Manager - Member Support at Tide. Skills: Talent management, Employee relations, HR strategy. Develop and implement HR strategies. Manage employee relations issues”
What You'll Achieve.
Improve employee engagement; Reduce employee turnover; Ensure HR compliance; Support business growth
Industry & Context.
Conflict resolution; Employee issue resolution; Process improvement
What They're Looking For.
Must Have
Bachelor's degree in Human Resources or related field, 5+ years of HR experience, Experience with HRIS systems, Knowledge of employment law
Nice to Have
Master's degree in HR or MBA, SHRM-SCP or HRCI certification
What You'll Do.
Develop and implement HR strategies
Manage employee relations issues
Oversee recruitment and onboarding processes
Administer compensation and benefits programs
Ensure HR compliance with laws
Develop and maintain HR policies
Support organizational development initiatives
Manage HRIS and employee data
Provide guidance on performance management
Conduct HR training sessions
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership
Communication Scope
Policy communication; Employee counseling; Presentation skills
Process & Methodology
Project planning, Execution, Monitoring
Full Job Description
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team, responsible for delivering high-quality onboarding, training, and continuous development programmes for our Member Support function for the UK and European markets. You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge, skills, and confidence needed to deliver exceptional support to our members. Through effective training strategies, innovative learning experiences, and strong stakeholder partnerships, you will help build capability across Member Support, supporting operational excellence and an outstan
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