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Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. 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North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. 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Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. 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Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. 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Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-16T05:29:45.452", "fingerprint" : "3035ccd28190e3758a69a0e4fe5f0509d96ea47fc2283f34be3e5b2165b00cdf", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105943", "externalId" : "105943", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory requirements" ], "hardSkills" : [ { "name" : "Regulatory requirements", "level" : "intermediate" } ], "majorSkills" : "Regulatory requirements, Risk management, Legal analysis, Compliance oversight", "majorSkillsList" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "coreResponsibilities" : "Oversee regulatory compliance, Manage legal risks, Analyze regulatory requirements, Ensure compliance oversight", "domainKnowledge" : "Regulatory compliance; Risk management; Legal analysis", "domainList" : [ "regulatory-compliance", "risk-management", "legal-analysis" ], "domainSpecificKnowledge" : [ "Regulatory compliance", "Risk management", "Legal analysis" ], "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What You Will Do 1. Regulatory Complaint Daily Activity · Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses. · Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints. · Identify potential regulatory risks while responding to complaints · Formulate recommendations and escalate internally, as needed. · Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues. · Document accounts and include all relevant information and documents. 2. Complaint Analysis and Review · Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error. · Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume. 3. Reporting · Assist in analyzing regulatory complaint data · Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints. What You Will Bring · Minimum 2-4 years related experience in escalated customer complaints. · Experience in the auto finance industry a plus. · Bachelor’s degree or equivalent work experience required. · Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends. · Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel. · Strong attention to detail. · Knowledge of applicable federal regulations and general compliance concepts. · Proficient with Microsoft Office (Word, Excel, PowerPoint) · Demonstrated ability to learn systems and processes. Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Regulatory Complaints Associate at Hyundai Capital America. Skills: Regulatory requirements, Risk management, Legal analysis, Compliance oversight. Oversee regulatory compliance. Manage legal risks", "createdAt" : "2026-06-14T18:52:14.313", "lastUpdated" : "2026-06-16T05:29:45.452", "ingestTimestamp" : "2026-06-14T18:52:14.313", "mongoId" : "694ae6ce70f0b99d589b27fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight", "Regulatory compliance" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3050dbf292fd229cef6384", "title" : "Compliance Analyst: Licensing & Complaints", "company" : "APCO Holdings", "industry" : "Legal", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Compliance Analyst in Norcross, United States within the Financial Services industry, adjusted for company size and specific job responsibilities." }, "location" : "Norcross, GA", "locations" : [ "Norcross, GA", "Ponte Vedra, FL", "Westerville, OH" ], "timestamp" : "2026-06-16T12:46:26.387", "fingerprint" : "309da4b28d4607cb1d5f2238cfd24d809ec273791288b7800d028864dfcafa4e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/apcoholdings/2d917dd3-ab6d-46ab-84bd-370a5c5f4518/apply", "externalId" : "2d917dd3-ab6d-46ab-84bd-370a5c5f4518", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Norcross", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9412127,-84.2135309" } ], "locationText" : "Norcross, Georgia, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building" ], "hardSkillsList" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation" ], "softSkillsList" : [ "Judgment" ], "hardSkills" : [ { "name" : "License preparation", "level" : "intermediate" }, { "name" : "License filing", "level" : "intermediate" }, { "name" : "Registration management", "level" : "intermediate" }, { "name" : "DBA filings", "level" : "intermediate" }, { "name" : "Complaint analysis", "level" : "intermediate" }, { "name" : "Information collection", "level" : "intermediate" }, { "name" : "Documentation preparation", "level" : "intermediate" }, { "name" : "Information gathering", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Compliance documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" } ], "majorSkills" : "Licensing, Regulatory filings, Consumer complaints", "majorSkillsList" : [ "Licensing", "Regulatory filings", "Consumer complaints" ], "coreResponsibilities" : "Prepare corporate licenses, File corporate licenses, Maintain corporate licenses, Prepare registrations, File registrations, Maintain registrations, Prepare certificates of authority, File certificates of authority, Maintain certificates of authority, Prepare regulatory filings, File regulatory filings, Maintain regulatory filings, Manage producer license applications, Manage producer license renewals, Manage provider registrations, Manage DBA filings, Manage Secretary of State filings, Coordinate with regulators, Coordinate with third-party vendors, Secure approvals, Maintain compliance requirements, Monitor filing deadlines, Maintain licensing records, Maintain regulatory obligation records, Track regulatory changes, Communicate regulatory impacts, Collect complaint information, Analyze complaint information, Organize complaint information, Collect regulatory inquiry information, Analyze regulatory inquiry information, Organize regulatory inquiry information, Prepare draft responses, Prepare supporting documentation, Gather information for investigations, Gather information for responses, Track complaint activity, Report complaint activity, Analyze complaint trends, Identify compliance process improvements, Improve compliance documentation, Improve operational efficiency, Support integration efforts, Maintain corporate records, Maintain compliance documentation, Assist with special projects, Assist with audits, Assist with regulatory reviews, Serve as licensing resource, Serve as registration resource, Serve as compliance resource, Provide guidance to analysts, Provide support to analysts, Provide guidance to paralegals, Provide support to paralegals, Assist with training initiatives, Assist with knowledge-sharing initiatives, Cross-train across functions, Build working relationships", "teamCollaboration" : "Work across business units; Partner with regulators; Partner with vendors; Partner with legal professionals; Partner with internal stakeholders; Cross-functional collaboration; Cross-functional teams; Internal stakeholders; External vendors; Business partners", "projectManagementSkills" : [ "Manage multiple projects", "Manage competing priorities" ], "domainKnowledge" : "Vehicle protection products; Finance and insurance; Regulatory requirements; Licensing requirements; Compliance framework; Corporate governance; Insurance industry; Financial services; Automotive F&I", "domainList" : [ "vehicle-protection-products", "finance-and-insurance", "regulatory-requirements", "licensing-requirements", "compliance-framework", "corporate-governance", "insurance-industry", "financial-services", "automotive-f-i" ], "domainSpecificKnowledge" : [ "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Compliance documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem-solving skills; Research complex issues; Develop practical solutions", "qualificationsBasic" : "Bachelor's degree, 6+ years compliance experience, 6+ years legal experience, 6+ years regulatory experience, 6+ years licensing experience, 6+ years business operations experience, Analytical skills, Organizational skills, Problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Manage multiple projects, Manage competing priorities, Advanced Microsoft Office proficiency", "qualificationsPreferred" : "Regulatory licensing experience, Registration experience, Compliance filings experience, Consumer complaint investigation experience, Consumer complaint response experience, Insurance industry experience, Financial services industry experience, Automotive F&I experience, Acquisition support experience, Integration support experience, Corporate governance support experience, Experience with regulators, Experience with state agencies, Experience with third-party vendors", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are seeking a Compliance Analyst, Licensing & Complaints to join our Legal & Regulatory Affairs team. In this role, you will play a critical part in maintaining APCO's regulatory compliance by managing licensing and registration activities, supporting regulatory filings, coordinating consumer complaint responses, and driving process improvements that strengthen our compliance framework. This position offers the opportunity to work across multiple business units while partnering with regulators, external vendors, legal professionals, and internal stakeholders throughout the organization. ## What You'll Do Regulatory Licensing & Filings Prepare, file, and maintain corporate licenses, registrations, certificates of authority, and regulatory filings Manage producer license applications and renewals, provider registrations, DBA filings, and Secretary of State filings Coordinate with regulators and third-party vendors to secure approvals and maintain compliance requirements Monitor filing deadlines and maintain accurate records of licensing and regulatory obligations Track changes in regulatory requirements and communicate impacts to internal stakeholders Consumer Complaints & Regulatory Response Support Collect, analyze, and organize information related to consumer complaints and regulatory inquiries Prepare draft responses and supporting documentation under the direction of Legal leadership Partner with internal departments to gather information necessary for complaint investigations and responses Assist with tracking, reporting, and trend analysis related to complaint activity Compliance Operations & Process Improvement Identify opportunities to improve compliance processes, documentation, and operational efficiency Support integration efforts related to acquisitions and new business initiatives Maintain corporate records and compliance documentation Assist with special projects, audits, and regulatory reviews as needed Serve as a resource on licensing, registration, and compliance-related matters Team Collaboration & Leadership Provide guidance and support to compliance analysts and paralegal staff Assist with training and knowledge-sharing initiatives Cross-train across Legal & Regulatory Affairs functions to support department flexibility and continuity Build strong working relationships with internal stakeholders, external vendors, regulators, and business partners ## What Makes You Successful You are highly organized, detail-oriented, and comfortable managing multiple deadlines in a fast-paced regulatory environment. You enjoy researching complex issues, interpreting regulations, and developing practical solutions that support business objectives while maintaining compliance. You are also a strong communicator who can work effectively with individuals at all levels of the organization while maintaining professionalism, confidentiality, and sound judgment. ## Basic Qualifications Bachelor's degree 6+ years of professional experience in a compliance, legal, regulatory, licensing, or business operations environment Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple projects and competing priorities simultaneously Advanced proficiency with Microsoft Office, including Word, Excel, and PowerPoint ## Preferred Qualifications Experience with regulatory licensing, registrations, or compliance filings Experience supporting consumer complaint investigations and responses Experience working in insurance, financial services, automotive F&I, or other regulated industries Experience supporting acquisitions, integrations, or corporate governance activities Experience working with regulators, state agencies, or third-party compliance vendors ## This Role Might Be a Great Fit If You… Enjoy working with regulations, licensing requirements, and compliance programs Thrive in highly organized, deadline-driven environments Like balancing detailed analysis with cross-functional collaboration Enjoy identifying process improvements and increasing operational efficiency Want to build expertise in regulatory compliance and legal operations ## What We Offer Competitive compensation Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and company holidays Professional development opportunities Exposure to complex regulatory and compliance matters across multiple jurisdictions A collaborative and supportive legal and compliance team ## Additional Information At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.", "summaryDescription" : "Compliance Analyst: Licensing & Complaints at APCO Holdings. Skills: Licensing, Regulatory filings, Consumer complaints. Prepare corporate licenses. File corporate licenses", "postedDate" : "2026-06-15T14:15:09.057", "createdAt" : "2026-06-15T14:15:09.057", "lastUpdated" : "2026-06-16T12:46:26.387", "ingestTimestamp" : "2026-06-16T03:20:13.039", "mongoId" : "6a3050dbf292fd229cef6384", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation", "Judgment", "Licensing", "Regulatory filings", "Consumer complaints", "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building", "Manage multiple projects", "Manage competing priorities", "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 40, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46e", "title" : "Complaints Legal Analyst (German Market)", "company" : "N26", "industry" : "FinTech", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and N26's company size." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T10:40:28.311", "fingerprint" : "720a21000b83d8eac838a597f0fc1584f9f3b5f7d20f2c058e8eba2858b8861f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/7992076?gh_jid=7992076", "externalId" : "7992076", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Legal analysis", "Risk management", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory analysis", "Complaint handling", "Legal research" ], "hardSkills" : [ { "name" : "Regulatory analysis", "level" : "intermediate" }, { "name" : "Complaint handling", "level" : "intermediate" }, { "name" : "Legal research", "level" : "intermediate" } ], "majorSkills" : "Legal Compliance, Regulatory Analysis, Complaint Management", "majorSkillsList" : [ "Legal Compliance", "Regulatory Analysis", "Complaint Management" ], "coreResponsibilities" : "Analyze customer complaints, Ensure compliance with German regulations, Manage legal and compliance risks, Oversee compliance processes, Provide legal guidance on regulatory matters, Support regulatory reporting", "teamCollaboration" : "Cross-functional teams; Legal and compliance departments", "domainKnowledge" : "German financial regulations; Payment services regulations", "domainList" : [ "german-financial-regulations", "payment-services-regulations" ], "domainSpecificKnowledge" : [ "German financial regulations", "Payment services regulations" ], "communicationSkills" : "Legal reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years of experience in legal or compliance roles, Experience with German financial regulations, Experience in handling customer complaints", "qualificationsPreferred" : "Experience in a fast-paced startup environment, Experience with payment services regulations", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. In your next challenge, you will: Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the German Language Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak German (native or native level), and fluent English - these are mandatory requirement. Knowledge of French/Italian/Spanish is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable. Relevant work experience in legal, compliance, banking sector and financial service industry. Previous experience communicating with government regulators is a plus. You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise. You are able to carry out accurate legal research independently You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus. You use your time effectively, can prioritise appropriately and are able to work under strict deadlines. You are committed and eager to learn and want to drive the improvement and optimisation of our processes. Continuously challenge the status quo. Actively help yourself (and others) being successful. You enjoy working in a very motivated team but also have a high degree of autonomy. What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop. 26 vacation days per year, with an additional day for each year of service - up to 30 days. A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies. A relocation package with visa support for those who need it. Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (German Market) at N26. Skills: Legal Compliance, Regulatory Analysis, Complaint Management. Analyze customer complaints. Ensure compliance with German regulations", "postedDate" : "2026-06-15T23:27:51.606", "createdAt" : "2026-06-15T23:27:51.606", "lastUpdated" : "2026-06-16T10:40:28.311", "ingestTimestamp" : "2026-06-15T23:27:51.606", "mongoId" : "6a305b66f292fd229cf5d46e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory analysis", "Complaint handling", "Legal research", "Legal Compliance", "Regulatory Analysis", "Complaint Management", "Legal analysis", "Risk management", "Compliance oversight", "German financial regulations", "Payment services regulations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191bd658b93c861e37f9a1", "title" : "Senior Complaints Specialist - IDR/EDR", "company" : "Stake", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Specialist in Sydney, Australia, adjusted for the FinTech industry and company size." }, "location" : "Sydney, NSW", "locations" : [ "Sydney", "NSW" ], "timestamp" : "2026-06-16T02:27:07.076", "fingerprint" : "1dfb41d986c75a0461b86a524fb07721272808d3bbc40ed805ac89ff6f66d8cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://stake.breezy.hr/p/e065ef8b8e9e-senior-complaints-specialist-idr-edr", "externalId" : "e065ef8b8e9e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Manage customer complaints, Resolve IDR/EDR issues, Ensure customer satisfaction, Maintain customer relationships, Achieve customer retention goals, Realize customer value", "domainKnowledge" : "IDR; EDR", "domainList" : [ "idr", "edr" ], "domainSpecificKnowledge" : [ "IDR", "EDR" ], "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Stake is looking for a Senior Complaints Specialist - IDR/EDR to join us at our Sydney CBD HQ, with a flexible hybrid working model. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve e", "summaryDescription" : "Senior Complaints Specialist - IDR/EDR at Stake. Manage customer complaints. Resolve IDR/EDR issues", "createdAt" : "2026-06-14T18:41:50.539", "lastUpdated" : "2026-06-16T02:27:07.076", "ingestTimestamp" : "2026-06-14T18:41:50.539", "mongoId" : "6a191bd658b93c861e37f9a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "IDR", "EDR" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25244a74d8ee00a00e1750", "title" : "Complaints Officer", "company" : "Funding Circle", "industry" : "Collections, Recoveries & Litigation", "salary" : { "min" : 32500.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Complaints Officer in London, UK, with adjustments for the FinTech industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-14T21:39:34.244", "fingerprint" : "7eb0dd48a5c4033c0902af84a6dae23bddd002b00b924f90c83d4e097bc57c74", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/fundingcircle/5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05/application", "externalId" : "5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Generative AI", "professionalSkills" : [ "Customer service", "Root Cause Analysis", "Internal feedback" ], "hardSkillsList" : [ "Complaint handling" ], "hardSkills" : [ { "name" : "Complaint handling", "level" : "intermediate" } ], "majorSkills" : "Customer complaints, Problem solving", "majorSkillsList" : [ "Customer complaints", "Problem solving" ], "coreResponsibilities" : "Provide best customer experience, Handle customer complaints in writing, Handle customer complaints over phone, Support Root Cause Analysis, Support internal feedback loops, Mitigate future customer problems, Investigate complex complaints, Respond to complex complaints, Give customer the right outcome, Manage caseload of customer complaints, Manage Financial Ombudsman Service escalated complaints, Meet tight deadlines", "teamCollaboration" : "Collaborating with other business areas", "domainKnowledge" : "Financial Ombudsman Service", "domainList" : [ "financial-ombudsman-service" ], "domainSpecificKnowledge" : [ "Financial Ombudsman Service" ], "communicationSkills" : "Verbal communication; Written abilities", "continuousLearning" : "Annual learning allowance", "innovationCreativity" : "Use Generative AI", "problemSolvingSkills" : "Solving complex problems", "outcomesObjectives" : "Provide the best customer experience; Mitigate future customer problems; Give the customer the right outcome", "qualificationsBasic" : "1 year of experience in a Complaints role, Proven experience handling complex customer complaints, Excellent customer service skills, Attention to detail, Organisational skills, Ability to follow procedures, Experience working with Financial Ombudsman Service, Excellent verbal communication skills, Excellent written abilities, Proactively identify ways to use Generative AI, Confident using approved AI tools safely", "qualificationsPreferred" : "Experience in Financial Services", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE \uD83D\uDE80 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy \uD83D\uDCC8 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ \uD83D\uDCCD London (Hybrid) | \uD83E\uDD1D 3 days in the office | \uD83D\uDCB0 Competitive Salary + Benefits We’re looking for someone who thrives on solving complex problems and is experienced in managing customer complaints. You’ll need to be detail-oriented, highly organised, and able to navigate challenging situations with professionalism and empathy. Working collaboratively with other business areas and providing actionable feedback will be key to your success in this role - Provide the best customer experience when handling customer’s complaints in writing and over the phone - Support Root Cause Analysis and internal feedback loops to mitigate future customer problems - Investigate and respond to various complex complaints and give the customer the right outcome - Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines WHAT WE’RE LOOKING FOR \uD83C\uDF31 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - At least 1 year of experience in a Complaints role, preferably within Financial Services - Proven experience handling complex and challenging customer complaints with excellent customer service skills - Strong attention to detail, organisational skills, and the ability to follow procedures - Experience working with the Financial Ombudsman Service or relevant regulatory bodies - Excellent verbal communication skills and strong written abilities - At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. - You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? \uD83D\uDC9C We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a \"best of both\" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!", "summaryDescription" : "Complaints Officer at Funding Circle. Skills: Customer complaints, Problem solving. Provide best customer experience. Handle customer complaints in writing", "postedDate" : "2026-06-11T19:30:15.131", "createdAt" : "2026-06-11T19:30:15.131", "lastUpdated" : "2026-06-14T21:39:34.244", "ingestTimestamp" : "2026-06-11T19:30:15.131", "mongoId" : "6a25244a74d8ee00a00e1750", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint handling", "Customer complaints", "Problem solving", "Customer service", "Root Cause Analysis", "Internal feedback", "Financial Ombudsman Service" ], "skillCount" : 7, "jobCategory" : "other", "jobSubcategory" : "complaints", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2c77b774d8ee00a093d269", "title" : "Senior Complaints Manager", "company" : "Zopa", "industry" : "Complaints", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Manager in London, adjusted for FinTech industry and manager seniority." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T00:27:14.689", "fingerprint" : "dc4bec856cbb0be8148316e6bf90aad9ccdaa8253b2a76e88e2e97f3a27548d3", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/zopa/da148522-ad9b-44bc-bb5f-fad6effa3bab/apply", "externalId" : "da148522-ad9b-44bc-bb5f-fad6effa3bab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Case handling", "Decision making", "Root cause analysis" ], "hardSkillsList" : [ "Complaints management", "Regulatory compliance", "Risk management", "Data analysis", "Performance management" ], "hardSkills" : [ { "name" : "Complaints management", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" } ], "majorSkills" : "Complaints management, Regulatory compliance, Team leadership", "majorSkillsList" : [ "Complaints management", "Regulatory compliance", "Team leadership" ], "coreResponsibilities" : "Lead complaint handlers, Develop complaint handlers, Performance manage complaint handlers, Set expectations on quality, Set expectations on conduct, Set expectations on performance, Create accountability culture, Create sound judgement culture, Create high-quality decision-making culture, Own end-to-end complaints process, Handle escalated cases, Handle complex cases, Define handling procedures, Maintain quality frameworks, Maintain controls, Support team on difficult cases, Ensure consistency, Ensure good customer outcomes, Set approach for regulatory complaints, Set approach for FOS complaints, Handle DSARs, Make calls on high impact cases, Make calls on sensitive cases, Make calls on ambiguous cases, Keep close to FOS decisions, Keep close to FOS trends, Adjust approach, Ensure fair outcomes, Ensure consistent outcomes, Ensure defensible outcomes, Own alignment with FCA DISP, Own alignment with Consumer Duty, Own alignment with conduct standards, Use complaints data, Identify where things go wrong, Prioritise by customer impact, Prioritise by risk, Work with Product, Work with Risk, Work with Credit, Work with Legal, Work with Operations, Support root cause fixes, Ensure actions land, Ensure repeat issues stop, Report on complaints outcomes, Report on FOS results, Report on key risks, Turn data into insight, Call out risks early, Address risks, Maintain controls, Prepare for audit, Prepare for regulatory review, Build trusted relationships, Drive decisions, Drive change, Represent Complaints in forums, Balance customer needs, Balance business priorities, Balance risk priorities, Push back when needed", "teamCollaboration" : "Work with Product; Work with Risk; Work with Credit; Work with Legal; Work with Operations; Represent Complaints in forums", "domainKnowledge" : "FOS; FCA DISP; Consumer credit regulation; Conduct risk; Banking products; Lending products; Auto finance", "domainList" : [ "fos", "fca-disp", "consumer-credit-regulation", "conduct-risk", "banking-products", "lending-products", "auto-finance" ], "domainSpecificKnowledge" : [ "FOS", "FCA DISP", "Consumer credit regulation", "Conduct risk", "Banking products", "Lending products", "Auto finance" ], "problemSolvingSkills" : "Sound judgement; Complex decision making; Root cause analysis", "outcomesObjectives" : "Ensure good customer outcomes; Ensure fair outcomes; Ensure consistent outcomes; Ensure defensible outcomes", "qualificationsBasic" : "5+ years complaints experience, Experience working with FOS, Experience working with FCA, Experience leading teams", "qualificationsPreferred" : "Background in conduct risk, Background in remediation, Background in complaints policy, Exposure to AI-assisted complaint handling, Exposure to automation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa has a wide-ranging complaints function spanning current accounts, consumer lending, auto finance, FOS escalations and a growing AI-assisted case-handling programme. It’s a genuinely complex environment that needs someone who can lead a team, exercise sound judgement on difficult cases, and help the business learn from what complaints are telling it. Reporting to the Head of Complaints, you’ll lead a complaints management team, own the process, and make informed, balanced and complex decisions where needed. You’ll be setting the standard for how we handle our most complex and high-risk cases especially those that go to the Financial Ombudsman Service and making sure what we learn from complaints actually improves how Zopa is built and run. This is a senior role with real influence. You’ll work with Product, Risk, Credit, Legal and Operations, and represent Complaints in senior forums where decisions get made. You’ll own complaints across our banking and lending products, including auto finance. ## A day in the life Team and operational leadership Lead, develop and performance manage a team of complaint handlers and managers, setting clear expectations on quality, conduct and performance Create a culture of accountability, sound judgement and high-quality decision-making Own the end-to-end complaints process including escalated and complex cases Define and maintain handling procedures, quality frameworks and controls across the function Support and guide the team on difficult cases, ensuring consistency and good customer outcomes. Escalated, complex and FOS complaints Help set the approach for handling escalated regulatory and FOS complaints end to end including DSARs Make the call on cases that are high impact, sensitive, or genuinely ambiguous Keep close to FOS decisions and trends, and adjust our approach when needed Make sure our outcomes are fair, consistent, and defensible internally and to regulators Own our alignment with FCA DISP, Consumer Duty and conduct standards. Supporting complaints-driven change Use complaints data to identify where things are going wrong for customers Prioritise by customer impact and risk, not just volume Work closely with Product, Risk, Credit, Legal and Operations to support root cause fixes Partner with the relevant teams to ensure actions land and repeat issues stop. Insight and risk Own how we report on complaints outcomes, FOS results, and key risks to senior leadership Turn data into clear, actionable insight not just dashboards Call out risks early and make sure they’re addressed before they become problems Keep our controls strong and make sure we’re ready for audit or regulatory review at any point. Cross-business influence Build trusted relationships across Zopa, including at senior level Drive decisions and change in areas you don’t directly own Represent Complaints in forums where product, policy, and risk decisions are made Balance what’s right for customers with business and risk priorities and know when to push back. ## About you Complaints experience in retail banking or fintech Deep knowledge of FOS, FCA DISP and consumer credit regulation Experience working directly with the FOS or FCA Hands-on experience with current accounts or consumer lending products Experience leading and developing teams in a complaint and conduct environment Track record of using complaints insight to drive real product or process change Confident making difficult decisions with genuine regulatory and customer consequences Able to influence senior stakeholders and lead change without direct authority Background in conduct risk, remediation or complaints policy Exposure to AI-assisted complaint handling or automation ## Additional Information #LI-LH1 At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. ", "summaryDescription" : "Senior Complaints Manager at Zopa. Skills: Complaints management, Regulatory compliance, Team leadership. Lead complaint handlers. Develop complaint handlers", "postedDate" : "2026-06-12T12:47:48.407", "createdAt" : "2026-06-12T12:47:48.407", "lastUpdated" : "2026-06-16T00:27:14.689", "ingestTimestamp" : "2026-06-14T22:02:10.323", "mongoId" : "6a2c77b774d8ee00a093d269", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Complaints management", "Regulatory compliance", "Risk management", "Data analysis", "Performance management", "Team leadership", "Case handling", "Decision making", "Root cause analysis", "FOS", "FCA DISP", "Consumer credit regulation", "Conduct risk", "Banking products", "Lending products", "Auto finance" ], "skillCount" : 16, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191e7758b93c861e39f773", "title" : "Handling Engineer", "company" : "Mercedes-Benz Group China Ltd.", "industry" : "Manufacturing", "salary" : { "min" : 275000.0, "max" : 450000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Automotive Handling Engineer in Beijing, China, adjusted for mid-seniority and company size." }, "location" : "China (Mainland)-Beijing-Beijing", "locations" : [ "China (Mainland)-Beijing-Beijing", "8 Boxing Road, BDA, Beijing" ], "timestamp" : "2026-06-16T03:41:12.486", "fingerprint" : "214c510f047e304a4be830b88dc531d372eec9adbe74843d4d14fbbd9e858041", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=895025", "externalId" : "895025", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beijing", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.9057136,116.3912972" } ], "locationText" : "Beijing, China", "minimumEducation" : "Bachelor's", "technicalSkills" : "Chassis systems, Vehicle architecture, Communication systems", "professionalSkills" : [ "System integration", "Requirement definition", "Functional strategies", "Component development", "Root cause analysis", "System performance evaluation" ], "hardSkillsList" : [ "ESP/EPS integration", "Vehicle testing", "Measurement evaluation", "Test setup calibration", "Test system usage" ], "softSkillsList" : [ "Teamwork spirit", "Planning skills", "Organization skills", "Self-responsible working attitude" ], "hardSkills" : [ { "name" : "ESP/EPS integration", "level" : "intermediate" }, { "name" : "Vehicle testing", "level" : "intermediate" }, { "name" : "Measurement evaluation", "level" : "intermediate" }, { "name" : "Test setup calibration", "level" : "intermediate" }, { "name" : "Test system usage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork spirit" }, { "name" : "Planning skills" }, { "name" : "Organization skills" }, { "name" : "Self-responsible working attitude" } ], "majorSkills" : "Ride & Handling, Vehicle integration, Chassis systems", "majorSkillsList" : [ "Ride & Handling", "Vehicle integration", "Chassis systems" ], "coreResponsibilities" : "Accountable for China-specific Ride & Handling system integration, Ensure target achievement at overall vehicle level, Derive and implement China specific requirements, Cooperate with other RD departments, Communicate and drive implementation of CHN specifics, Define and align R&H performance targets, Develop respective measures, Develop and adjust R&H functional testing, Identify harming and customer related parameters, Define and implement CHN requirements, Align R&H testing procedures, Drive component development, Ensure timely implementation of local optimizations, Plan and conduct R&H testing in China, Coordinate handling development, Plan required vehicles, Organize R&H release, Prepare vehicle, parts and resources, Coordinate tests on test benches, Conduct R&H tests and measurements, Report testing progress, Document issue findings, Reproduce issues, Support further analysis, Report updated failure solving status", "teamCollaboration" : "Cooperation with RD departments; Cooperation with RD and supplier; Project and function integration groups; China Requirement Working Groups", "projectManagementSkills" : [ "Project plan", "MDS process" ], "domainKnowledge" : "Ride & Handling systems; Chassis systems; Vehicle development; Vehicle architecture; Measurement systems", "domainList" : [ "ride-handling-systems", "chassis-systems", "vehicle-development", "vehicle-architecture", "measurement-systems" ], "domainSpecificKnowledge" : [ "Ride & Handling systems", "Chassis systems", "Vehicle development", "Vehicle architecture", "Measurement systems" ], "toolProficiency" : [ "MS Office", "PowerPoint", "Excel", "Word" ], "communicationSkills" : "Presentation skills", "documentationSkills" : "Documentation of issue findings; Concept&Spec-Books", "problemSolvingSkills" : "Issue detection; Root cause analysis; System performance evaluation", "specialRequirements" : "Domestic and international travel", "outcomesObjectives" : "Ensure target achievement; Meet major use cases in China", "qualificationsBasic" : "University degree in mechanical, automotive engineering or similar engineering qualification, Excellent driving and evaluation skills, Experience in vehicle development and chassis systems, Experience in R&H testing, development or integration, Fluent English and Chinese", "qualificationsPreferred" : "Experience with Chassis Tuning, ESP/EPS Integration testing background, Experience in international development environments, Working experience in international company, Longer stay in Germany or abroad, German language knowhow", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Objectives: The R&H development Engineer is accountable for China-specific Ride & Handling system integration across vehicle projects, ensuring target achievement at overall vehicle level (performance, robustness, customer perception) in alignment with global Mercedes-Benz standards. Experience with Chassis Tuning and/or ESP/EPS Integration testing background preferred. Derive and implement China specific requirements, based on own experience and in cooperation with other RD departments. Communicate and drive the implementation of the CHN specifics and uniques in vehicle projects (via project and function integration groups) and functional and module strategies (China Requirement Working Groups, collaboration with RD in the VF* and SK FV). Define and align R&H performance targets in the corresponding committees. Develop respective measures together with relevant RD functions. Development and adjustment of R&H functional testing to China specific conditions and requirement. Identify most harming and customer related parameters based on field researches, customer observation and feedback. Define and implement the CHN requirements with the Concept&Spec-Books. Develop and align R&H testing procedures to meet major use cases in China. Drive component development according to the new function targets. Ensure the timely implementation of the local optimizations. Plan and conduct R&H testing in China Coordinate handling development within RD and supplier. Plan required vehicles to implement testing and organize R&H release in accordance with project plan or MDS process. Vehicle, parts and resources preparation. Coordinate tests on test benches of GRC and 3 rd parties. Conduct R&H tests and measurements according to MB standards. Regularly report testing progress. Issue finding, tracking and documentation Proper documentation of any issue findings in systems accordingly. Reproduce issues and support further analysis. Report the updated failure solving status at issue tracking platforms. Qualification: Education University degree in mechanical, automotive engineering or similar engineering qualification Experience Excellent driving and evaluation skills with focus on Ride & Handling on mue high and mue low conditions. Experience in vehicle development and chassis systems, ideally in OEM or Tier‑1 environment Initial to advanced experience in R&H testing, development or integration Experience in international development environments is an advantage Working experience in international company is a plus. Longer stay in Germany or abroad (Business or education) is an advantage. Specific Knowledge Deep understanding of chassis systems, component interactions and vehicle Knowledge of vehicle architecture & communication systems. Experience with handling objective and subjective measurement/evaluation. Know how about setup, calibration and usage of measurement sytems. Capable of evaluating test vehicles regarding R&H behaviour in extreme driving conditions. Sensitive for issue detection, root cause analysis and system performance evaluation. Teamwork spirit with excellent communication, interpersonal and presentation skills. Strong planning and organization skills. Self-responsible working attitude and initiative. Advanced MS Office skills in PowerPoint, Excel and Word. Willingness for domestic and international travel. Fluent English and Chinese (verbal, writing and reading) is mandatory; German is an advantage. German language knowhow is an advantage. Mercedes-Benz Group China Ltd.", "summaryDescription" : "Handling Engineer at Mercedes-Benz Group China Ltd.. Skills: Ride & Handling, Vehicle integration, Chassis systems. Accountable for China-specific Ride & Handling system integration. Ensure target achievement at overall vehicle level", "createdAt" : "2026-06-14T20:49:59.408", "lastUpdated" : "2026-06-16T03:41:12.486", "ingestTimestamp" : "2026-06-14T20:49:59.408", "mongoId" : "6a191e7758b93c861e39f773", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ESP/EPS integration", "Vehicle testing", "Measurement evaluation", "Test setup calibration", "Test system usage", "Teamwork spirit", "Planning skills", "Organization skills", "Self-responsible working attitude", "Ride & Handling", "Vehicle integration", "Chassis systems", "System integration", "Requirement definition", "Functional strategies", "Component development", "Root cause analysis", "System performance evaluation", "Project plan", "MDS process", "Ride & Handling systems", "Vehicle development", "Vehicle architecture", "Measurement systems", "MS Office", "PowerPoint", "Excel", "Word" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46f", "title" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover", "company" : "N26", "industry" : "Banking", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and a medium-sized company." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T08:16:13.251", "fingerprint" : "c2582531619dadf09541907624a40515a0eae0dc27633f9ca365b6a93c2aa331", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/8000161?gh_jid=8000161", "externalId" : "8000161", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "domainKnowledge" : "Regulatory requirements; Risk management; Legal analysis; Compliance oversight", "domainList" : [ "regulatory-requirements", "risk-management", "legal-analysis", "compliance-oversight" ], "domainSpecificKnowledge" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "remoteFriendly" : false, "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential. In your next challenge, you will: Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak Spanish (native level), and fluent English, knowledge of German/Italian/French is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable Relevant work experience in legal, compliance, banking sector and financial service industry Previous experience communicating with government regulators is a plus You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise You are able to carry out accurate legal research independently Knowledge on how to use a CRM system (“Salesforce”) and experience with process management tools like “Jira” and “Confluence” is a plus You use your time effectively, can prioritise appropriately and are able to work under strict deadlines You are committed and eager to learn and want to drive the improvement and optimisation of our processes Continuously challenge the status quo Actively help yourself (and others) being successful You enjoy working in a very motivated team but also have a high degree of autonomy What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop 26 vacation days per year, with an additional day for each year of service - up to 30 days A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies A relocation package with visa support for those who need it Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover at N26", "postedDate" : "2026-06-15T23:24:55.444", "createdAt" : "2026-06-15T23:24:55.444", "lastUpdated" : "2026-06-16T08:16:13.251", "ingestTimestamp" : "2026-06-15T23:24:55.444", "mongoId" : "6a305b66f292fd229cf5d46f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ae54774d8ee00a07276bc", "title" : "The Handle Bar Server Assistant", "company" : "Four Seasons", "industry" : "Hospitality", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an entry-level Server Assistant in the hospitality industry in the United States, adjusted for a large company and a major city." }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-14T18:38:33.820", "fingerprint" : "34ae24edd37b8fdbcd6791cfbbeb11991fb41480c4ca940c551098ad1da77271", "source" : "workday", "language" : "en", "applyUrl" : "https://fourseasons.wd3.myworkdayjobs.com/search/job/Jackson-Hole/The-Handle-Bar-Server-Assistant_REQ10382281", "externalId" : "REQ10382281", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Table clearing", "Table resetting", "Side work", "Silverware polishing", "Condiment refilling", "Table crumb sweeping" ], "hardSkills" : [ { "name" : "Table clearing", "level" : "intermediate" }, { "name" : "Table resetting", "level" : "intermediate" }, { "name" : "Side work", "level" : "intermediate" }, { "name" : "Silverware polishing", "level" : "intermediate" }, { "name" : "Condiment refilling", "level" : "intermediate" }, { "name" : "Table crumb sweeping", "level" : "intermediate" } ], "majorSkills" : "Guest service, Food service", "majorSkillsList" : [ "Guest service", "Food service" ], "coreResponsibilities" : "Assist Food Server in providing dining experience, Clear tables, Reset tables neatly, Perform side work, Polish silverware, Refill condiment containers, Crumbs tables", "teamCollaboration" : "Food & Beverage team", "domainKnowledge" : "Food service standards", "domainList" : [ "food-service-standards" ], "domainSpecificKnowledge" : [ "Food service standards" ], "specialRequirements" : "Ability to lift up to 40lbs, Flexible schedule, Ability to work all shifts, Ability to work weekends, Ability to work holidays", "qualificationsBasic" : "General food knowledge, Good personal presentation, Good interpersonal skills, Ability to perform to Four Seasons Standards, Valid work authorization for the U.S.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West. The Handle Bar Server Assistant One of the most popular restaurants in Jackson Hole, The Handle Bar is an American pub and beer hall that features a wide selection of American and international beers, whisky’s and provisions. It is the ideal spot for hungry skiers, travelers and revel rousers. The Server assistant is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Server assistant position assists the Food Server in providing an enjoyable expertly served dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Server assistants clear tables and reset them neatly, rapidly and completely according to specification. We are looking for an individual who possesses an affinity for service! This position requires an applicant with general food knowledge. Candidates must have good personal presentation and interpersonal skills. The ability to perform this position to Four Seasons Standards is required. In addition to discreetly clearing tables, the Server assistant performs side work, polishes silverware, refills condiment containers and crumbs tables. The Server assistant position requires the ability to lift up to 40lbs and applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays. The ideal candidate will have an outgoing personality and a can-do approach to any task! Candidates must have valid work authorization for the U.S. Four Seasons offers an award winning work environment and an excellent benefits package which includes: \\- Generous Medical, dental and vision insurance plans \\- 401 (k) Retirement Plan \\- Complimentary stays at other Four Seasons properties \\- Free meals on duty \\- Free uniforms and uniform care \\- Paid flex, vacation and sick days Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf", "summaryDescription" : "The Handle Bar Server Assistant at Four Seasons. Skills: Guest service, Food service. Assist Food Server in providing dining experience. Clear tables", "postedDate" : "2026-06-11T04:52:47.285", "createdAt" : "2026-06-12T04:52:47.186", "lastUpdated" : "2026-06-14T18:38:33.820", "ingestTimestamp" : "2026-06-12T04:52:47.186", "mongoId" : "6a2ae54774d8ee00a07276bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fourseasons.wd3.myworkdayjobs.com/search/job/Jackson-Hole/The-Handle-Bar-Server-Assistant_REQ10382281", "salaryAnnualMin" : 32000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Table clearing", "Table resetting", "Side work", "Silverware polishing", "Condiment refilling", "Table crumb sweeping", "Guest service", "Food service", "Food service standards" ], "skillCount" : 9, "jobCategory" : "other", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Hospitality" }, { "id" : "6a191e7758b93c861e39f775", "title" : "Handling Engineer", "company" : "Mercedes-Benz Group China Ltd.", "industry" : "Manufacturing", "salary" : { "min" : 250000.0, "max" : 450000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Automotive Handling Engineer in Beijing, China, adjusted for mid-seniority and company size." }, "location" : "China (Mainland)-Beijing-Beijing", "locations" : [ "China (Mainland)-Beijing-Beijing", "8 Boxing Road, BDA, Beijing" ], "timestamp" : "2026-06-15T09:29:59.361", "fingerprint" : "0a2d741fc5d45a0f935663b8f03ea20b551fad26f6927d3a2d529f2160aac311", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=894734", "externalId" : "894734", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beijing", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.9057136,116.3912972" } ], "locationText" : "Beijing, China", "minimumEducation" : "Bachelor's", "technicalSkills" : "Chassis systems, Vehicle architecture, Communication systems", "professionalSkills" : [ "System integration", "Requirement definition", "Function development", "Component development", "Test planning", "Supplier coordination", "Issue tracking", "Root cause analysis", "System performance evaluation" ], "hardSkillsList" : [ "Objective measurement", "Subjective evaluation", "Measurement systems setup", "Measurement systems calibration", "Measurement systems usage" ], "softSkillsList" : [ "Teamwork spirit", "Presentation skills", "Planning skills", "Organization skills", "Self-responsible working attitude" ], "hardSkills" : [ { "name" : "Objective measurement", "level" : "intermediate" }, { "name" : "Subjective evaluation", "level" : "intermediate" }, { "name" : "Measurement systems setup", "level" : "intermediate" }, { "name" : "Measurement systems calibration", "level" : "intermediate" }, { "name" : "Measurement systems usage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork spirit" }, { "name" : "Presentation skills" }, { "name" : "Planning skills" }, { "name" : "Organization skills" }, { "name" : "Self-responsible working attitude" } ], "majorSkills" : "Ride & Handling, Vehicle integration, Chassis systems", "majorSkillsList" : [ "Ride & Handling", "Vehicle integration", "Chassis systems" ], "coreResponsibilities" : "Accountable for China-specific Ride & Handling system integration, Ensure target achievement at overall vehicle level, Derive and implement China specific requirements, Communicate and drive implementation of CHN specifics, Define and align R&H performance targets, Develop respective measures, Develop and adjust R&H functional testing, Identify customer related parameters, Define and implement CHN requirements, Align R&H testing procedures, Drive component development, Ensure timely implementation of local optimizations, Plan and conduct R&H testing in China, Coordinate handling development, Plan required vehicles, Organize R&H release, Prepare vehicle, parts and resources, Coordinate tests on test benches, Conduct R&H tests and measurements, Report testing progress, Document issue findings, Reproduce issues, Support further analysis, Report updated failure solving status", "teamCollaboration" : "Cooperation with other RD departments; Project and function integration groups; China Requirement Working Groups; Collaboration with RD; Relevant RD functions; RD and supplier", "projectManagementSkills" : [ "Project plan", "MDS process" ], "domainKnowledge" : "Ride & Handling; Chassis systems; Vehicle architecture; Vehicle communication systems; Driving conditions", "domainList" : [ "ride-handling", "chassis-systems", "vehicle-architecture", "vehicle-communication-systems", "driving-conditions" ], "domainSpecificKnowledge" : [ "Ride & Handling", "Chassis systems", "Vehicle architecture", "Vehicle communication systems", "Driving conditions" ], "toolProficiency" : [ "MS Office", "PowerPoint", "Excel", "Word" ], "communicationSkills" : "Interpersonal skills; Presentation skills", "documentationSkills" : "Documentation of issue findings; Concept&Spec-Books", "problemSolvingSkills" : "Root cause analysis; System performance evaluation", "specialRequirements" : "Domestic and international travel", "outcomesObjectives" : "Ensure target achievement; Meet major use cases in China", "qualificationsBasic" : "University degree in mechanical, automotive engineering or similar engineering qualification, Excellent driving and evaluation skills, Experience in vehicle development and chassis systems, Experience in R&H testing, development or integration, Fluent English and Chinese", "qualificationsPreferred" : "Experience with Chassis Tuning, ESP/EPS Integration testing background preferred, Experience in international development environments, Working experience in international company, Longer stay in Germany or abroad, German language knowhow", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Objectives: The R&H development Engineer is accountable for China-specific Ride & Handling system integration across vehicle projects, ensuring target achievement at overall vehicle level (performance, robustness, customer perception) in alignment with global Mercedes-Benz standards. Experience with Chassis Tuning and/or ESP/EPS Integration testing background preferred. Derive and implement China specific requirements, based on own experience and in cooperation with other RD departments. Communicate and drive the implementation of the CHN specifics and uniques in vehicle projects (via project and function integration groups) and functional and module strategies (China Requirement Working Groups, collaboration with RD in the VF* and SK FV). Define and align R&H performance targets in the corresponding committees. Develop respective measures together with relevant RD functions. Development and adjustment of R&H functional testing to China specific conditions and requirement. Identify most harming and customer related parameters based on field researches, customer observation and feedback. Define and implement the CHN requirements with the Concept&Spec-Books. Develop and align R&H testing procedures to meet major use cases in China. Drive component development according to the new function targets. Ensure the timely implementation of the local optimizations. Plan and conduct R&H testing in China Coordinate handling development within RD and supplier. Plan required vehicles to implement testing and organize R&H release in accordance with project plan or MDS process. Vehicle, parts and resources preparation. Coordinate tests on test benches of GRC and 3 rd parties. Conduct R&H tests and measurements according to MB standards. Regularly report testing progress. Issue finding, tracking and documentation Proper documentation of any issue findings in systems accordingly. Reproduce issues and support further analysis. Report the updated failure solving status at issue tracking platforms. Qualification: Education University degree in mechanical, automotive engineering or similar engineering qualification Experience Excellent driving and evaluation skills with focus on Ride & Handling on mue high and mue low conditions. Experience in vehicle development and chassis systems, ideally in OEM or Tier‑1 environment Initial to advanced experience in R&H testing, development or integration Experience in international development environments is an advantage Working experience in international company is a plus. Longer stay in Germany or abroad (Business or education) is an advantage. Specific Knowledge Deep understanding of chassis systems, component interactions and vehicle Knowledge of vehicle architecture & communication systems. Experience with handling objective and subjective measurement/evaluation. Know how about setup, calibration and usage of measurement sytems. Capable of evaluating test vehicles regarding R&H behaviour in extreme driving conditions. Sensitive for issue detection, root cause analysis and system performance evaluation. Teamwork spirit with excellent communication, interpersonal and presentation skills. Strong planning and organization skills. Self-responsible working attitude and initiative. Advanced MS Office skills in PowerPoint, Excel and Word. Willingness for domestic and international travel. Fluent English and Chinese (verbal, writing and reading) is mandatory; German is an advantage. German language knowhow is an advantage. Mercedes-Benz Group China Ltd.", "summaryDescription" : "Handling Engineer at Mercedes-Benz Group China Ltd.. Skills: Ride & Handling, Vehicle integration, Chassis systems. Accountable for China-specific Ride & Handling system integration. Ensure target achievement at overall vehicle level", "createdAt" : "2026-06-14T06:21:13.754", "lastUpdated" : "2026-06-15T09:29:59.361", "ingestTimestamp" : "2026-06-14T06:21:13.754", "mongoId" : "6a191e7758b93c861e39f775", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Objective measurement", "Subjective evaluation", "Measurement systems setup", "Measurement systems calibration", "Measurement systems usage", "Teamwork spirit", "Presentation skills", "Planning skills", "Organization skills", "Self-responsible working attitude", "Ride & Handling", "Vehicle integration", "Chassis systems", "System integration", "Requirement definition", "Function development", "Component development", "Test planning", "Supplier coordination", "Issue tracking", "Root cause analysis", "System performance evaluation", "Project plan", "MDS process", "Vehicle architecture", "Vehicle communication systems", "Driving conditions", "MS Office", "PowerPoint", "Excel", "Word" ], "skillCount" : 31, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176d974d8ee00a0c1b207", "title" : "FR Annotations Auditor, Community Feedback Annotation Team", "company" : "Amazon Development Centre (South Africa) (Proprietary) Limited", "industry" : "Customer Service, Fulfillment Center, customer service", "salary" : { "min" : 215000.0, "max" : 305000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level FR Annotations Auditor in Cape Town, South Africa, adjusted for the technology industry." }, "location" : "Cape Town, Western Cape, ZAF", "locations" : [ "Cape Town, Western Cape, ZAF" ], "timestamp" : "2026-06-14T23:44:09.190", "fingerprint" : "23b61d8fe82765bd396dca5d136e8b4124d462cba3d258301457870d6fe4bbfd", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10437932/apply", "externalId" : "5e2b007e-706f-45ee-933e-9d984b812554", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "MS Office, Natural Language Processing", "professionalSkills" : [ "Quality Assurance", "Data Integrity", "Linguistic expertise" ], "hardSkillsList" : [ "Annotation review", "Quality checks" ], "hardSkills" : [ { "name" : "Annotation review", "level" : "intermediate" }, { "name" : "Quality checks", "level" : "intermediate" } ], "majorSkills" : "Natural Language Processing, Quality Assurance", "majorSkillsList" : [ "Natural Language Processing", "Quality Assurance" ], "coreResponsibilities" : "Review annotations for consistency, Review annotations for accuracy, Review annotations for adherence to guidelines, Provide constructive feedback, Understand and annotate texts, Ensure accuracy of annotated data, Ensure integrity of annotated data, Perform regular quality checks, Identify inconsistencies, Address inconsistencies, Maintain data cleanliness, Evaluate labels, Evaluate annotated data", "domainKnowledge" : "Natural language processing; Generative AI models", "domainList" : [ "natural-language-processing", "generative-ai-models" ], "domainSpecificKnowledge" : [ "Natural language processing", "Generative AI models" ], "toolProficiency" : [ "MS Office" ], "problemSolvingSkills" : "Identify inconsistencies; Address inconsistencies", "specialRequirements" : "Verify ability to work lawfully in South Africa", "qualificationsBasic" : "Experience as Quality Specialist, Experience as Quality Analyst, Proficiency in MS Office, 6 to 9 months in Annotations role", "qualificationsPreferred" : "Fluent French and English, Experience in machine learning, Experience in data mining, Experience in information retrieval, Experience in statistics, Experience in natural language processing, Prior experience in linguistic annotation, Prior experience in data labeling", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Our overall mission is simple: to be Earth’s most customer-centric company. We want Amazon to be the place where customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world-class AI-generated experiences to our customers. We are seeking a dedicated, fluent French-speaking Auditor to join our Community Feedback Annotations team and contribute to the development and enhancement of advanced natural language processing models. As an Auditor, you will evaluate annotated datasets used to train and improve generative AI models. Your meticulous attention to detail and linguistic expertise will play a crucial role in ensuring the accuracy and effectiveness of our models. Key job responsibilities Quality Assurance Review and verify annotations made by fellow annotators for consistency, accuracy, and adherence to guidelines. Provide constructive feedback to maintain annotation quality. Domain Expertise Gain proficiency in understanding and annotating texts across various experiences and organizations, supporting the creation of specialized models. Data Integrity Ensure accuracy and integrity of annotated data through regular quality checks. Identify and address inconsistencies, maintaining a high standard of data cleanliness. A day in the life You will evaluate labels and annotated data for various projects across our organization. Some projects will run longer than others, but expect a variety of evaluation requests month to month. About the team Our team is passionate about human motivation and behavior and uses machine learning, classification algorithms, and scalable platform services to have a cross-org impact every day. We evaluate user research, customer experience knowledge, data, and cross-Amazon moderation expertise to ensure other teams think about customer trust. Basic Qualifications: - Experience as a Quality Specialist and/or Quality Analyst - Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint) - 6 to 9 months in an Annotations role or similar - Not currently on attendance probation or any conduct warnings in the last 3 months Preferred Qualifications: - Speak, write, and read fluently in French and English with respect to complex technical instructions and concepts - Experience in machine learning, data mining, information retrieval, statistics or natural language processing - Prior experience in linguistic annotation, data labeling, or similar roles is a plus. Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "FR Annotations Auditor, Community Feedback Annotation Team at Amazon Development Centre (South Africa) (Proprietary) Limited. Skills: Natural Language Processing, Quality Assurance. Review annotations for consistency. Review annotations for accuracy", "postedDate" : "2026-06-13T06:14:47.562", "createdAt" : "2026-06-13T06:14:47.562", "lastUpdated" : "2026-06-14T23:44:09.190", "ingestTimestamp" : "2026-06-13T06:14:47.562", "mongoId" : "6a2176d974d8ee00a0c1b207", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10437932/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Annotation review", "Quality checks", "Natural Language Processing", "Quality Assurance", "Data Integrity", "Linguistic expertise", "Natural language processing", "Generative AI models", "MS Office" ], "skillCount" : 9, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c68e674d8ee00a090530b", "title" : "Professionals With Corporate Cards: Feedback on Expense Workflows", "company" : "Terac", "industry" : "Participant Recruitment", "salary" : { "min" : 15.0, "max" : 15.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T04:54:58.669", "fingerprint" : "007a6acc09b142eb5cdd259544a1a8595a4995c2436e123a22d25e9d56d640db", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/terac/5a77005d-b8c0-4da0-aaec-5bb9c5faa902/application", "externalId" : "5a77005d-b8c0-4da0-aaec-5bb9c5faa902", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "CONTRACT", "coreResponsibilities" : "Answer questions on purchasing habits, Complete short tasks, Describe expense submission process, Share opinions on financial tools", "qualificationsBasic" : "Company-issued credit card, Familiar with corporate expense policies, Access to desktop or laptop", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "WHAT WE'RE RESEARCHING We're running a paid study on the day-to-day realities of managing company expenses and corporate credit cards. Understanding how employees navigate these purchasing workflows helps us identify common friction points in enterprise financial tools. Your feedback will directly influence the next generation of expense management experiences. HOW IT WORKS You will complete a brief, unmoderated desktop session that takes approximately 15 minutes. During this time, you will answer a series of questions about your current corporate purchasing habits and expense reporting workflows. You will also complete a few simple tasks to demonstrate how you typically handle business transactions. The entire process is asynchronous and does not require a camera or microphone. WHO THIS IS FOR We welcome full-time professionals across all industries who have been issued a corporate credit card by their current employer. You should be familiar with making business purchases and navigating your company's expense submission process. We are looking for individuals who can provide candid feedback on their day-to-day financial workflows. WHAT YOU'LL DO - Answer questions about your corporate purchasing habits and expense workflows - Complete a few short tasks on your desktop computer - Describe the typical process you use for submitting business expenses - Share your candid opinions on current financial tools and pain points WHO SHOULD APPLY - Currently employed professional with a company-issued credit card - Familiar with corporate expense policies and purchasing workflows - Access to a desktop or laptop computer for the session - Comfortable providing written feedback on financial processes COMPENSATION $15 one-time READY TO PARTICIPATE? Start your paid interview now https://terac.com/interview/start/r/6bf1c4e7-9b6f-4903-b6de-a4a06d97c7fe?utm_source=ashby_listing_description ABOUT TERAC Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets. Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.", "summaryDescription" : "Professionals With Corporate Cards: Feedback on Expense Workflows at Terac. Answer questions on purchasing habits. Complete short tasks", "createdAt" : "2026-06-14T04:51:37.292", "lastUpdated" : "2026-06-15T04:54:58.669", "ingestTimestamp" : "2026-06-14T04:51:37.292", "mongoId" : "6a2c68e674d8ee00a090530b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 15, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2a4cdd74d8ee00a05ec2e6", "title" : "Specialist, Complaints", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 325000.0, "max" : 515000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Specialist, Complaints in the Banking industry in Roodepoort, South Africa, adjusted for company size and specific industry." }, "location" : "Roodepoort, GP, ZA", "locations" : [ "Roodepoort", "GP", "ZA" ], "timestamp" : "2026-06-15T00:44:17.789", "fingerprint" : "44686f81534d1a19db7a1ac52c218410346fe1f91bdc9f4567f887ba07365b0c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000131397499-specialist-complaints", "externalId" : "744000131397499", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Roodepoort", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.1563889,27.8858333" } ], "locationText" : "Roodepoort, Gauteng, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "First Degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Insurance knowledge", "Asset management" ], "hardSkillsList" : [ "Call Reporting", "Compliance", "Customer Reception", "Digital Analytics", "Product knowledge", "Risk management", "Governance" ], "softSkillsList" : [ "Showing Composure", "Taking Action", "Thinking Positively", "Upholding Standards" ], "hardSkills" : [ { "name" : "Call Reporting", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Customer Reception", "level" : "intermediate" }, { "name" : "Digital Analytics", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Showing Composure" }, { "name" : "Taking Action" }, { "name" : "Thinking Positively" }, { "name" : "Upholding Standards" } ], "majorSkills" : "Customer complaints, Insurance, Customer service", "majorSkillsList" : [ "Customer complaints", "Insurance", "Customer service" ], "coreResponsibilities" : "Attend client complaints, Provide informed solutions, Facilitate educative solutions, Overturn service experience, Provide long term solutions, Act as custodians, Help client via platforms", "domainKnowledge" : "Short term insurance; Treating Customers Fairly", "domainList" : [ "short-term-insurance", "treating-customers-fairly" ], "domainSpecificKnowledge" : [ "Short term insurance", "Treating Customers Fairly" ], "communicationSkills" : "Articulating Information; Challenging Ideas; Providing Insights", "outcomesObjectives" : "Turn unsatisfactory to satisfactory service experience", "qualificationsBasic" : "3-4 years industry experience, Working experience in position, Broad personal lines insurance experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms. ## Qualifications Type of Qualification: First Degree Field of Study: Insurance Related Qualification Experience Required Insurance & Asset Management 3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience . ## Additional Information Behavioural Competencies: * Articulating Information * Challenging Ideas * Providing Insights * Showing Composure * Taking Action * Thinking Positively * Upholding Standards Technical Competencies: * Call Reporting * Compliance * Customer Reception and Channeling * Digital Analytics and Reporting * Product and Services Knowledge * Promote Good Governance, Risk & Control * Risk Awareness", "summaryDescription" : "Specialist, Complaints at Standard Bank Group. Skills: Customer complaints, Insurance, Customer service. Attend client complaints. Provide informed solutions", "postedDate" : "2026-06-10T08:32:47.000", "createdAt" : "2026-06-12T03:57:31.859", "lastUpdated" : "2026-06-15T00:44:17.789", "ingestTimestamp" : "2026-06-12T03:57:31.859", "mongoId" : "6a2a4cdd74d8ee00a05ec2e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Call Reporting", "Compliance", "Customer Reception", "Digital Analytics", "Product knowledge", "Risk management", "Governance", "Showing Composure", "Taking Action", "Thinking Positively", "Upholding Standards", "Customer complaints", "Insurance", "Customer service", "Insurance knowledge", "Asset management", "Short term insurance", "Treating Customers Fairly" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "Standard job", "dataQualityScore" : 1.0, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "69c94a889bc74574cbbb51f5", "title" : "Quality Assurance Engineer, Trust Sensitive Content & Feedback Intelligence", "company" : "ADCI MAA 15 SEZ", "industry" : "Systems, Quality, Security Engineering, Systems Quality, alexa and amazon devices", "salary" : { "min" : 1750000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-Senior Quality Assurance Engineer in the Technology industry in Chennai, India, adjusted for company size and specific role responsibilities." }, "location" : "Chennai, Tamil Nadu, IND", "locations" : [ "Chennai, Tamil Nadu, IND" ], "timestamp" : "2026-06-15T02:49:16.905", "fingerprint" : "d8192b39e51280aeb27776c1a915a3d6e5708bcbdb0a2f572b3a52cc644cb8dd", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3199438/apply", "externalId" : "7de90cd6-be42-4de4-8d9d-527874b1dc14", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chennai", "state" : "Tamil Nadu", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.0836939,80.2701860" } ], "locationText" : "Chennai, Tamil Nadu, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Python, Selenium, Appium", "professionalSkills" : [ "Sensitive content detection", "Machine learning techniques", "Feedback intelligence" ], "hardSkillsList" : [ "Automated test scripts", "Log analysis", "Defect tracking", "Test case optimization", "Bug reporting", "Defect analysis", "Automation failures analysis" ], "softSkillsList" : [ "Curiosity", "Adaptability" ], "hardSkills" : [ { "name" : "Automated test scripts", "level" : "intermediate" }, { "name" : "Log analysis", "level" : "intermediate" }, { "name" : "Defect tracking", "level" : "intermediate" }, { "name" : "Test case optimization", "level" : "intermediate" }, { "name" : "Bug reporting", "level" : "intermediate" }, { "name" : "Defect analysis", "level" : "intermediate" }, { "name" : "Automation failures analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" }, { "name" : "Adaptability" } ], "majorSkills" : "Quality assurance, Automation testing, Machine learning", "majorSkillsList" : [ "Quality assurance", "Automation testing", "Machine learning" ], "coreResponsibilities" : "Execute assigned test cases, Write black box test cases, Maintain black box test cases, Drill down ambiguous tasks, Install software, Configure software, Use debug settings, Gather logs, Gather traces, Add to bug reports, Give feedback on automation needs, Execute automated tests, Verify automated test results, Manage lab infrastructure, Scale lab infrastructure, Initiate automation runs, Manage automation runs, Maintain automation runs, Reproduce errant product behavior, Identify defects, Track defects, Report defects, Verify fixed bugs, Perform defect analysis, Prioritize issues, Escalate issues, Give feedback on coverage, Give feedback on test instructions, Analyze automation failures, Report automation issues, Isolate script failures, Isolate product failures, Develop simple tools, Develop utilities, Improve project key metrics, Improve stakeholder communication", "teamCollaboration" : "Collaborate with QA teams; Collaborate with developers; Collaborate with testers; Collaborate with stakeholders", "projectManagementSkills" : [ "Test plans" ], "domainKnowledge" : "Sensitive content; Trust sensitive content; Feedback intelligence; Natural language understanding; Machine learning; Big data", "domainList" : [ "sensitive-content", "trust-sensitive-content", "feedback-intelligence", "natural-language-understanding", "machine-learning", "big-data" ], "domainSpecificKnowledge" : [ "Sensitive content", "Trust sensitive content", "Feedback intelligence", "Natural language understanding", "Machine learning", "Big data" ], "toolProficiency" : [ "Debug settings", "Automation framework" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Bug reports", "innovationCreativity" : "Innovating on behalf of customers", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "4+ years quality assurance engineering experience, Experience in manual testing, Experience in automation testing, Experience scripting or coding, Experience as QA lead", "qualificationsPreferred" : "Experience with automated test framework, Experience gathering test requirements, Defining quality metrics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. In this role, QAE will exhibit technical capability to execute automated test scripts, develop utilities or tools to improve efficiency and gather / analyse logs and traces to add to bug reports. QAE will try to possess detailed functional understanding to execute assigned test cases. QAE can interpret test results and distill information into easily digestible format to QS associates. QAE will collaborate with QA teams to improve test coverage through test case optimizations and ad-hoc defects to test cases conversions. QAE can reproduce errant product behavior to assist developers or other testers and identify, track, and accurately report defects found. Key job responsibilities - You execute a set of test cases assigned to you by an SDET/QAE/ your manager. You write and maintain black box test cases with some guidance. - You can drill down on ambiguous tasks requests (new features / use cases) into clear work instructions through first pass execution or training from QA, which in turn helps team to start testing without any hiccups. - You can install and configure software, can use debug settings. You have technical ability to gather logs, traces,… to add to bug reports when provided detailed instructions. - You can give feedback on automation needs to your team / QA team for the components owned, execute and verify results of existing automated tests, manage and scale the lab infrastructure based on project needs. - You have basic understanding of the automation framework to initiate, manage and maintain automation runs as per defined schedule/SLA. - You reproduce errant product behavior to assist developers or other testers and identify, track, and accurately report defects found. Good reproducible defect reports include; steps to repro, logs, clear description of actual results vs. expected, helpful title / summary. You verify fixed bugs are truly fixed. - You perform defect analysis and helps prioritize and escalate issues in areas within your scope. Gives feedback on coverage, quality of test instructions and acts as a catalyst to process sustenance. - You analyze automation failures and report issues by isolating script/product failures - You come up with initiatives which includes develop simple tools / utilities that helps the project key metrics like productivity, defect leakage and quality in test areas owned. You help in improving the stakeholder communication processes. About the team Trust Sensitive Content Intelligence team leverages natural language understanding, machine learning, and big data to help Alexa identify sensitive content. We are looking for a talented Software Development Engineer who can ensure that customers continue to have fun engaging conversation with Alexa. We are a highly collaborative, fast moving, and fun team. Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast paced, collaborative environment is essential. Candidate should have a solid understanding of software design principles, a demonstrated track record of delivering new features and passion for innovating on behalf of customers. Candidates don’t need to have expertise in natural language understanding or machine learning but should have curiosity about it. They value collaboration, data-driven decision making, learning, and can comfortably communicate with others, in both technical and non-technical roles. Basic Qualifications: - 4+ years of quality assurance engineering experience - Experience in manual testing - Experience in automation testing - Experience scripting or coding - Experience as QA lead on medium to large sized projects Preferred Qualifications: - Experience with at least one automated test framework like Selenium or Appium - Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Quality Assurance Engineer, Trust Sensitive Content & Feedback Intelligence at ADCI MAA 15 SEZ. Skills: Quality assurance, Automation testing, Machine learning. Execute assigned test cases. Write black box test cases", "postedDate" : "2026-06-13T02:10:19.476", "createdAt" : "2026-06-13T02:10:19.476", "lastUpdated" : "2026-06-15T02:49:16.905", "ingestTimestamp" : "2026-06-13T02:10:19.476", "mongoId" : "69c94a889bc74574cbbb51f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3199438/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Automated test scripts", "Log analysis", "Defect tracking", "Test case optimization", "Bug reporting", "Defect analysis", "Automation failures analysis", "Curiosity", "Adaptability", "Quality assurance", "Automation testing", "Machine learning", "Sensitive content detection", "Machine learning techniques", "Feedback intelligence", "Test plans", "Sensitive content", "Trust sensitive content", "Natural language understanding", "Big data", "Debug settings", "Automation framework" ], "skillCount" : 22, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2a89a674d8ee00a0680e62", "title" : "Complaint Handling Specialist – Quality Assurance (f/m/x)", "company" : "Anton Paar GmbH", "industry" : "Mechanical Or Industrial Engineering", "salary" : { "min" : 3335.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Graz, Styria, AT", "locations" : [ "Graz", "Styria", "AT" ], "timestamp" : "2026-06-15T01:16:56.284", "fingerprint" : "64d4f1d1528b0d49e971d7c1b3273fa6b0d3c7a75c233b6367c095b6faf47fcb", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AntonPaar1/744000131586034-complaint-handling-specialist-quality-assurance-f-m-x-", "externalId" : "744000131586034", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Graz", "state" : "Styria", "country" : "Austria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "47.0708678,15.4382786" } ], "locationText" : "Graz, Styria, Austria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SAP", "professionalSkills" : [ "Complaint handling", "Root cause analysis", "Effectiveness checks", "Corrective actions", "Containment measures", "Error prevention", "Inspection processes" ], "hardSkillsList" : [ "Fault analysis", "Data documentation", "Data processing" ], "softSkillsList" : [ "Independent", "Accurate", "Solution-oriented" ], "hardSkills" : [ { "name" : "Fault analysis", "level" : "intermediate" }, { "name" : "Data documentation", "level" : "intermediate" }, { "name" : "Data processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Independent" }, { "name" : "Accurate" }, { "name" : "Solution-oriented" } ], "majorSkills" : "Complaint handling, Quality Assurance, Root cause analysis", "majorSkillsList" : [ "Complaint handling", "Quality Assurance", "Root cause analysis" ], "coreResponsibilities" : "Handle complaints related to purchased parts, Conduct fault analyses, Conduct root cause analyses, Document complaint-related data in SAP, Process complaint-related data in SAP, Define effectiveness checks, Implement effectiveness checks, Define corrective actions, Implement corrective actions, Define containment measures, Implement containment measures, Introduce methods for sustainable error prevention, Support optimization of inspection processes", "teamCollaboration" : "Purchasing department; Specialist departments; Quality Assurance", "domainKnowledge" : "Purchased electronic components; Purchased electromechanical components; Purchased mechanical components", "domainList" : [ "purchased-electronic-components", "purchased-electromechanical-components", "purchased-mechanical-components" ], "domainSpecificKnowledge" : [ "Purchased electronic components", "Purchased electromechanical components", "Purchased mechanical components" ], "toolProficiency" : [ "SAP" ], "communicationSkills" : "Written German; Spoken German", "documentationSkills" : "Documenting complaint-related data", "continuousLearning" : "Individual training; Onboarding; Professional development; Personal development", "problemSolvingSkills" : "Solution-oriented working", "specialRequirements" : "Work Outside Office", "qualificationsBasic" : "Completed technical education, At least 3 years of professional experience in complaint handling, Experience in reading data sheets, Experience in reading technical drawings, Confident handling of measuring and testing equipment, Excellent German skills, Basic English skills", "qualificationsPreferred" : "SAP user knowledge, Materials Management module knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Anton Paar GmbH manufactures precise, highly accurate, and complex measuring instruments. To ensure the quality of our products, we are looking for reinforcement in complaint handling for purchased electronic, electromechanical, and mechanical components. * Responsibility for handling complaints related to purchased parts, with a focus on electromechanical and electronic components * Conducting fault and root cause analyses * Documenting and processing complaint-related data in SAP * Defining and implementing effectiveness checks, corrective actions, and containment measures * Introducing methods for sustainable error prevention * Supporting the optimization of inspection processes * Close collaboration with our Purchasing department, specialist departments, and Quality Assurance ## Qualifications * Completed technical education (e.g. apprenticeship or HTL) with a focus on electronics, electrical engineering, or mechatronics * At least 3 years of professional experience in complaint handling * Experience in reading data sheets and technical drawings * Confident handling of measuring and testing equipment * SAP user knowledge, especially in the Materials Management module, is an advantage * Excellent German skills, both written and spoken, and basic English skills * Quick comprehension as well as an independent, accurate, and solution-oriented way of working ## Additional Information * A reliable and long-term workplace in our expanding and international high-tech company * An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market * A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility * Individual training and onboarding * Work Outside Office (occasion-related possibility to work outside the office) * Voluntary flexibility allowance * Professional and personal development We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.335 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications. #greatpeople #greatinstruments #since1922 #AntonPaar #LI-GHE _We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site. Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships._", "summaryDescription" : "Complaint Handling Specialist – Quality Assurance (f/m/x) at Anton Paar GmbH. Skills: Complaint handling, Quality Assurance, Root cause analysis. Handle complaints related to purchased parts. Conduct fault analyses", "postedDate" : "2026-06-11T04:25:10.000", "createdAt" : "2026-06-12T04:33:14.859", "lastUpdated" : "2026-06-15T01:16:56.284", "ingestTimestamp" : "2026-06-12T04:33:14.859", "mongoId" : "6a2a89a674d8ee00a0680e62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Fault analysis", "Data documentation", "Data processing", "Independent", "Accurate", "Solution-oriented", "Complaint handling", "Quality Assurance", "Root cause analysis", "Effectiveness checks", "Corrective actions", "Containment measures", "Error prevention", "Inspection processes", "Purchased electronic components", "Purchased electromechanical components", "Purchased mechanical components", "SAP" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "other", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing" }, { "id" : "6a1683dd58b93c861eae69cb", "title" : "Voice and Chat Customer Support", "company" : "Support Services Group", "salary" : { "min" : 1080000.0, "max" : 1560000.0, "currency" : "JMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level voice and chat customer support roles in Kingston, Jamaica, typically range from JMD 1,080,000 to JMD 1,560,000 annually, based on 2024-2025 market data for the customer support industry." }, "location" : "Kingston, JM", "locations" : [ "Kingston", "JM" ], "timestamp" : "2026-06-15T22:52:29.391", "fingerprint" : "4f6ae0e296beb50910f2a62d0981c4c812e73f3e568ae5acf3f7d6192512de0d", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ssg-corp.breezy.hr/p/134045a3cb25-voice-and-chat-customer-support", "externalId" : "134045a3cb25", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kingston", "state" : "Saint Andrew", "country" : "Jamaica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.9841723,-76.8057525" } ], "locationText" : "Kingston, Saint Andrew, Jamaica", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Field customer inquiries, Address customer pain points, Maintain product knowledge", "outcomesObjectives" : "Drive customer satisfaction", "qualificationsBasic" : "Extensive product knowledge", "workSiteFlexibility" : "Onsite", "rawDescription" : "Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and", "summaryDescription" : "Voice and Chat Customer Support at Support Services Group. Field customer inquiries. Address customer pain points", "createdAt" : "2026-06-14T21:53:59.292", "lastUpdated" : "2026-06-15T22:52:29.391", "ingestTimestamp" : "2026-06-14T21:53:59.292", "mongoId" : "6a1683dd58b93c861eae69cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Customer Support", "llmIndustryConfidence" : 0.95 }, { "id" : "693072a270f0b99d58ffb5b5", "title" : "Software Development Engineer-II, Trust Sensitive Content & Feedback Intelligence", "company" : "ADCI", "industry" : "Software Development, alexa and amazon devices", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Software Development Engineer II in Bengaluru, India, adjusted for the Technology industry and a large company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:51:01.093", "fingerprint" : "d06d5f4f935d1e70291adbd9922a664ad45a67e45c5cf7781a2537afa133fbf8", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3135043/apply", "externalId" : "1599f0e3-9714-4ec8-85d1-e21a8a7e159b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Generative AI, Machine learning, Big data, LLM", "professionalSkills" : [ "System design", "Architecture" ], "hardSkillsList" : [ "Natural language understanding" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Natural language understanding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Generative AI, Machine learning, LLM", "majorSkillsList" : [ "Generative AI", "Machine learning", "LLM" ], "coreResponsibilities" : "Own feature enhancements end to end, Collaborate with product and science, Design features, Develop features, Launch features in production, Participate in design reviews, Participate in code reviews, Contribute to team deliverables, Develop design for applications, Forge alliance with engineering teams, Deliver services, Create integration mechanisms, Build low-latency services, Optimize services for performance, Own full stack development, Contribute to agile lifecycle, Work with Scientists, Work with Engineers, Work with Product managers, Influence design of features, Influence design of products, Implement service, Implement features, Mentor junior engineers", "teamCollaboration" : "Cross functional teams; Upstream downstream teams", "projectManagementSkills" : [ "Agile software development" ], "domainKnowledge" : "Sensitive content intelligence; Customer trust; Generative AI; LLM based services", "domainList" : [ "sensitive-content-intelligence", "customer-trust", "generative-ai", "llm-based-services" ], "domainSpecificKnowledge" : [ "Sensitive content intelligence", "Customer trust", "Generative AI", "LLM based services" ], "innovationCreativity" : "Cutting edge technologies", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Enhance customer trust; Identify sensitive content; Provide signals for improvement", "qualificationsBasic" : "3+ years software development experience, 2+ years system design or architecture experience, Experience programming one language", "qualificationsPreferred" : "3+ years full SDLC experience, Bachelor's degree in computer science", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Alexa Sensitive Content Intelligence protects customers from exposure to sensitive content and enhances their trust in Alexa across all languages, locales, devices, experiences, and modalities including image, text, video, and audio. Alexa Sensitive Content Intelligence team leverages natural language understanding (Generative AI), machine learning, and big data to help Alexa identify sensitive content. We serve customers in Classic Alexa and LLM based environment with tier-1 services and tools that enable customers to have a fun, engaging conversational experience with Alexa. We are a highly collaborative, fast moving, and fun team that uses cutting edge technologies for real time customer experience enhancement. If you are passionate about building Generative AI based solutions for customer trust, we are the team to join. We have accepted challenges to delight customers with trusted content across devices with multimedia content and expand our services and applications across functional and business domains. We are looking for a self-driven and inspired Software Development Engineer who can work across the business domains and build sensitivity detection solutions. Key job responsibilities - Own feature enhancements end to end, collaborate with product and science , design, develop and launch in production. - Participate in design reviews/code reviews and contribute to the teams deliverables - A Software Development Engineer in Alexa Sensitive Content Intelligence will develop the design for complex, cross functional, multimodal and multi locale applications. The engineer in this role will be the owner of the technical areas supporting Generative AI Large Language Model (LLM) based services and customer facing applications. An Software Development Engineer will be forging alliance with upstream and downstream engineering teams to deliver the services and create mechanisms for end-to-end integration. You will build low-latency services that are optimized for performance to meet the classic Alexa and LLM based customer interaction expectations. - An Software Development Engineer in Alexa Sensitive Content Intelligence will own full stack software development and contribute to all aspects of an agile software development lifecycle, including design, architecture, development, documentation, testing and operations. You will work with Scientists, Engineers and Product managers and influence the design of the customer facing features and products. The Software Development Engineer will implement the service and features that will impact experience of customers across all modalities and functions. - Mentor junior engineers About the team Our vision is to obsess over customers by listening to all incoming feedbacks (implicit and explicit) across all channels (e.g., customer support, on-device, web, mobile app, social media), Devices (e.g., Banyan, FireTV, Ring) and addressing 100% of critical trustbusting interactions in near real-time (including time-bound Andon Cord). We aim to provide signals to product teams to continuously improve our customer experiences. Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Development Engineer-II, Trust Sensitive Content & Feedback Intelligence at ADCI. Skills: Generative AI, Machine learning, LLM. Own feature enhancements end to end. Collaborate with product and science", "postedDate" : "2026-06-13T02:42:13.800", "createdAt" : "2026-06-13T02:42:13.800", "lastUpdated" : "2026-06-15T01:51:01.093", "ingestTimestamp" : "2026-06-13T02:42:13.800", "mongoId" : "693072a270f0b99d58ffb5b5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3135043/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Natural language understanding", "Mentoring", "Generative AI", "Machine learning", "LLM", "System design", "Architecture", "Agile software development", "Sensitive content intelligence", "Customer trust", "LLM based services" ], "skillCount" : 11, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c6cbf74d8ee00a091b219", "title" : "Administrative and Customer Support Specialist", "company" : "HealtheConnections", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 62500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Syracuse ", "locations" : [ "Syracuse" ], "timestamp" : "2026-06-15T09:41:31.881", "fingerprint" : "68efb734d64390993858c498d24c3c2ed8f743f7c17ed0ea8814721fbc7cd9e4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.healtheconnections.org/jobs/?gh_jid=5257248008", "externalId" : "5257248008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Syracuse", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0481221,-76.1474244" } ], "locationText" : "Syracuse, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "CRM, Ticketing platforms, Customer support platforms", "professionalSkills" : [ "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives" ], "hardSkillsList" : [ "Troubleshooting", "System documentation" ], "softSkillsList" : [ "Critical thinking", "Flexibility", "Adaptability" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "System documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Flexibility" }, { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer relationships, Customer retention, Customer satisfaction", "majorSkillsList" : [ "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction" ], "coreResponsibilities" : "Serve as primary point of contact, Handle customer inquiries, Handle service requests, Handle support issues, Deliver exceptional customer experience, Be subject matter expert, Troubleshoot complex issues, Resolve complex issues, Ensure timely follow-up, Ensure timely resolution, Support categorization of tickets, Support triage of tickets, Support escalation of tickets, Support management of tickets, Maintain accurate customer records, Maintain user accounts, Maintain system documentation, Support customer onboarding, Support credentialing, Support compliance, Support customer experience initiatives", "teamCollaboration" : "Work closely with customers; Work closely with team members; Collaborative team environment", "domainKnowledge" : "Health information exchange; Health IT; Healthcare administration", "domainList" : [ "health-information-exchange", "health-it", "healthcare-administration" ], "domainSpecificKnowledge" : [ "Health information exchange", "Health IT", "Healthcare administration" ], "toolProficiency" : [ "CRM", "Ticketing systems", "Business systems" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "System documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "qualificationsBasic" : "5+ years customer service, 5+ years customer support, 5+ years client services, Experience with CRM, Experience with ticketing platforms, Experience with customer support platforms, Excellent written communication, Excellent verbal communication, Analytical abilities, Problem-solving abilities, Technical aptitude, Ability to learn applications, Ability to learn systems, Ability to work under pressure, Ability to meet deadlines, Ability to ensure accuracy, Proven ability to follow procedures, Experience working independently, Experience working collaboratively", "qualificationsPreferred" : "Associate's degree in Business, Associate's degree in Communications, Associate's degree in Healthcare Administration, Associate's degree in Information Technology, Equivalent experience strongly preferred, Experience in healthcare, Experience in health information exchange, Experience in health IT, Experience in medical administration, Experience in technical support", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS. What: Hiring an experienced, customer-focused professional to provide advanced support and operational leadership through troubleshooting, workflow oversight, training support, special project execution, and more across HealtheConnections’ technology services. About the Job: In this role, you will use your experience and critical thinking skills to work closely with customers to understand their needs, provide guidance on our systems and services, manage important processes, and serve as a trusted resource. This team supports one of the largest and most multi-faceted health information exchanges in the country and serves as a key resource for both customers and internal teams. Administrative and Customer Support Specialists have varied responsibilities. You will work closely with customers and team members to ensure a high-quality customer experience while supporting onboarding, compliance, customer service operations, and continuous improvement initiatives. Primary Responsibilities: Serve as a primary point of contact for customer inquiries, service requests, and support issues, delivering an exceptional customer experience through phone, email, and tickets Be a subject matter expert for Customer Services processes and how HealtheConnections’ services work. Troubleshoot and resolve complex customer issues while ensuring timely follow-up and resolution. Support the categorization, triage, escalation, and management of customer support tickets using our CRM and other business systems Maintain accurate customer records, user accounts, and system documentation. Support customer onboarding, credentialing, compliance, and customer experience initiatives. Experience Needed: Please send us a cover letter with your application. 5+ years of customer service, customer support, client services, or related experience. Experience with CRM, ticketing, or customer support platforms. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Strong technical aptitude and ability to quickly learn new applications and systems. Ability to work under pressure, meet deadlines, and ensure accuracy. Proven ability to follow established procedures. Experience working independently and collaboratively within a team environment. Experience in healthcare, health information exchange, health IT, medical administration, or a technical support environment is a strong plus. Associate's or higher degree in Business, Communications, Healthcare Administration, Information Technology, or equivalent experience strongly preferred Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. You’re a great fit for us if you’re good at… Methodical, detail-oriented tasks Being flexible and adaptable to shifting priorities Following procedures carefully Helping someone get to the root of a problem We’re a great fit for you if you’re looking for… A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business. A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage. Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more. Work that makes a difference in your community. We’re proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State. We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community. $48,000-$62,500 is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.", "summaryDescription" : "Administrative and Customer Support Specialist at HealtheConnections. Skills: Customer support, Customer relationships, Customer retention, Customer satisfaction. Serve as primary point of contact. Handle customer inquiries", "postedDate" : "2026-06-14T03:28:34.645", "createdAt" : "2026-06-14T03:28:34.645", "lastUpdated" : "2026-06-15T09:41:31.881", "ingestTimestamp" : "2026-06-14T03:28:34.645", "mongoId" : "6a2c6cbf74d8ee00a091b219", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "System documentation", "Critical thinking", "Flexibility", "Adaptability", "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction", "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives", "Health information exchange", "Health IT", "Healthcare administration", "CRM", "Ticketing systems", "Business systems" ], "skillCount" : 23, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0e760b58b93c861edbe8f5", "title" : "Voice and Chat Customer Support", "company" : "Support Services Group", "salary" : { "min" : 1080000.0, "max" : 1560000.0, "currency" : "JMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level voice and chat customer support roles in Kingston, Jamaica, typically range from JMD 1,080,000 to JMD 1,560,000 annually, based on 2024-2025 market data for the customer support industry." }, "location" : "Kingston, JM", "locations" : [ "Kingston", "JM" ], "timestamp" : "2026-06-15T08:38:15.924", "fingerprint" : "005a438ed672d309cded51adbfcfc44b56712211b99a1647fd942b516accd38d", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://jamaica-ssg.breezy.hr/p/134045a3cb25-voice-and-chat-customer-support", "externalId" : "134045a3cb25", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kingston", "state" : "Saint Andrew", "country" : "Jamaica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.9841723,-76.8057525" } ], "locationText" : "Kingston, Saint Andrew, Jamaica", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer satisfaction", "Value realization" ], "majorSkills" : "Customer support, Customer retention", "majorSkillsList" : [ "Customer support", "Customer retention" ], "coreResponsibilities" : "Field customer inquiries, Address customer pain points, Maintain product knowledge, Provide email support, Provide voice support, Provide chat support", "outcomesObjectives" : "Drive customer satisfaction", "qualificationsBasic" : "Extensive product knowledge", "workSiteFlexibility" : "Onsite", "rawDescription" : "Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and", "summaryDescription" : "Voice and Chat Customer Support at Support Services Group. Skills: Customer support, Customer retention. Field customer inquiries. Address customer pain points", "createdAt" : "2026-06-14T06:41:04.768", "lastUpdated" : "2026-06-15T08:38:15.924", "ingestTimestamp" : "2026-06-14T06:41:04.768", "mongoId" : "6a0e760b58b93c861edbe8f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer support", "Customer retention", "Customer satisfaction", "Value realization" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Customer Support", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307588f292fd229c0111cd", "title" : "Material Handling Systems Design Engineer", "industry" : "Qualdoc Staffing", "salary" : { "min" : 3900.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ashland, VA", "locations" : [ "Ashland, VA" ], "timestamp" : "2026-06-16T11:22:45.860", "fingerprint" : "274f2e554c836b3e9b97996cc43a0c0c852aff6d471fbcf1aa4fbf966896c3e3", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/qualdoc/92d774f1-f884-4e73-8913-15d5ed33fa61/apply", "externalId" : "92d774f1-f884-4e73-8913-15d5ed33fa61", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ashland", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7594012,-77.4806603" } ], "locationText" : "Ashland, Virginia, United States", "employmentType" : "CONTRACT", "technicalSkills" : "Electrical Engineering, Automation Engineering, CAD, Variable frequency drives, Conductor systems, Relays, Sensors, Limit switches, Control hardware, Motor performance, Motion control", "professionalSkills" : [ "System design", "Equipment commissioning", "Technical problem-solving", "Field support", "Engineering calculations", "Functional testing", "Performance validation", "Diagnostics", "Corrective actions", "Retrofit initiatives", "Reliability enhancement", "Process improvement" ], "hardSkillsList" : [ "Electrical schematics", "Wiring diagrams", "Control-panel layouts", "Engineering documentation", "Electrical codes", "Industry standards" ], "hardSkills" : [ { "name" : "Electrical schematics", "level" : "intermediate" }, { "name" : "Wiring diagrams", "level" : "intermediate" }, { "name" : "Control-panel layouts", "level" : "intermediate" }, { "name" : "Engineering documentation", "level" : "intermediate" }, { "name" : "Electrical codes", "level" : "intermediate" }, { "name" : "Industry standards", "level" : "intermediate" } ], "majorSkills" : "Electrical Systems Design, Overhead Lifting Equipment, Automation Systems", "majorSkillsList" : [ "Electrical Systems Design", "Overhead Lifting Equipment", "Automation Systems" ], "coreResponsibilities" : "Design electrical systems, Produce electrical schematics, Produce wiring diagrams, Produce control-panel layouts, Produce engineering documentation, Specify components, Integrate components, Perform engineering calculations, Incorporate industry standards, Incorporate regulatory requirements, Assist with startup, Assist with commissioning, Configure VFDs, Configure operator interfaces, Configure relays, Configure electrical controls, Test VFDs, Test operator interfaces, Test relays, Test electrical controls, Verify system operation, Support field implementation, Investigate issues, Resolve electrical issues, Resolve controls issues, Support maintenance personnel, Support technical teams, Participate in retrofit initiatives, Participate in modernization projects, Recommend improvements, Ensure designs comply, Ensure modifications comply, Participate in system reviews, Participate in safety assessments, Participate in inspections, Participate in technical evaluations, Maintain drawing revisions, Maintain engineering records, Maintain project documentation, Assist with maintaining configuration records, Assist with maintaining equipment history", "teamCollaboration" : "Multidisciplinary teams; Project managers; Mechanical engineers; Technicians; Operations personnel; Maintenance teams; Production teams", "domainKnowledge" : "Crane classifications; CMAA guidelines; Hoist control systems; Bridge control systems; Trolley control systems; Variable frequency drives; Soft-start technologies; Electrical protection methods; Conductor-bar systems; Festoon assemblies; Radio-control systems; Pendant controls; Collision-avoidance technologies; Sway reduction systems; Load-monitoring solutions; Industrial environments; Overhead lifting equipment; Material-handling systems", "domainList" : [ "crane-classifications", "cmaa-guidelines", "hoist-control-systems", "bridge-control-systems", "trolley-control-systems", "variable-frequency-drives", "soft-start-technologies", "electrical-protection-methods", "conductor-bar-systems", "festoon-assemblies", "radio-control-systems", "pendant-controls", "collision-avoidance-technologies", "sway-reduction-systems", "load-monitoring-solutions", "industrial-environments", "overhead-lifting-equipment", "material-handling-systems" ], "domainSpecificKnowledge" : [ "Crane classifications", "CMAA guidelines", "Hoist control systems", "Bridge control systems", "Trolley control systems", "Variable frequency drives", "Soft-start technologies", "Electrical protection methods", "Conductor-bar systems", "Festoon assemblies", "Radio-control systems", "Pendant controls", "Collision-avoidance technologies", "Sway reduction systems", "Load-monitoring solutions", "Industrial environments", "Overhead lifting equipment", "Material-handling systems" ], "toolProficiency" : [ "CAD software" ], "documentationSkills" : "Engineering documentation; Technical documentation; Drawing revisions; Engineering records; Project documentation; Configuration records; Equipment history", "innovationCreativity" : "Innovative engineering solutions", "problemSolvingSkills" : "Technical problem-solving; Troubleshooting; Root-cause investigation", "specialRequirements" : "Occasional travel, Industrial environments, Elevated work locations", "outcomesObjectives" : "Ensure safe operation; Ensure efficient operation; Ensure compliant operation; Enhance reliability; Enhance uptime; Enhance operational effectiveness; Contribute to reliable system performance; Contribute to effective project execution; Contribute to regulatory compliance; Contribute to continuous improvement", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, 3-7 years experience crane systems, Understanding of CMAA guidelines, Understanding of hoist, bridge, trolley control, Understanding of VFDs, soft-start technologies, Ability to create electrical schematics, Ability to interpret technical documentation", "qualificationsPreferred" : "Experience supporting crane modernization, Experience with custom lifting-system development, Familiarity with advanced motion-control, Troubleshooting skills, Analytical skills, Root-cause investigation skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description Material Handling Systems Design Engineer Location: Ashland, VA (Onsite) Schedule: Monday–Friday | 7:00 AM – 4:00 PM Employment Type: Contract-to-Hire (Potential Conversion After 6 Months) Compensation: Starting at $39.00/hour and higher based on experience and technical qualifications Position Summary We are seeking a skilled engineering professional to support the design, integration, and long-term reliability of electrically powered material-handling systems. This position combines engineering design, equipment commissioning, technical problem-solving, and field support responsibilities for overhead lifting equipment and related automation systems. The successful candidate will contribute to both new equipment development and modernization efforts while collaborating with multidisciplinary teams to ensure safe, efficient, and compliant operation of industrial lifting solutions. ## Key Functions of the Role Engineering & System Development Design electrical systems for overhead lifting applications including bridge cranes, gantry systems, monorails, and workstation lifting equipment Produce electrical schematics, wiring diagrams, control-panel layouts, and engineering documentation using CAD software Specify and integrate components such as variable frequency drives, conductor systems, relays, sensors, limit switches, safety devices, and control hardware Perform engineering calculations related to motor performance, load requirements, equipment sizing, and system operation Incorporate applicable industry standards and regulatory requirements into design solutions Installation Support & Equipment Validation Assist with startup and commissioning activities for newly installed and upgraded systems Configure and test VFDs, operator interfaces, relays, and associated electrical controls Verify system operation through functional testing and performance validation Support field implementation activities to ensure equipment aligns with design intent Technical Troubleshooting & Modernization Investigate and resolve electrical and controls-related issues impacting equipment performance Support maintenance personnel and technical teams with diagnostics and corrective actions Participate in retrofit initiatives and modernization projects involving existing lifting systems Recommend improvements that enhance reliability, uptime, and operational effectiveness Compliance, Safety & Documentation Ensure designs and field modifications comply with electrical codes, industry standards, and internal engineering practices Participate in system reviews, safety assessments, inspections, and technical evaluations Maintain organized drawing revisions, engineering records, and project documentation Assist with maintaining accurate configuration and equipment history records Collaboration & Technical Leadership Coordinate closely with project managers, mechanical engineers, technicians, and operations personnel Provide technical guidance to maintenance and production teams regarding equipment operation and troubleshooting Support initiatives focused on equipment performance, process improvement, and reliability enhancement ## Required Qualifications Bachelor's degree in Electrical Engineering, Mechatronics, Automation Engineering, or a related technical discipline; equivalent industry experience may be considered Three to seven years of experience involving crane systems through engineering, controls, maintenance, commissioning, or equipment design Strong understanding of: Crane classifications and applications in accordance with CMAA guidelines Hoist, bridge, and trolley motor-control systems Variable frequency drives, soft-start technologies, and electrical protection methods Ability to create, review, and interpret electrical schematics and technical documentation Knowledge of conductor-bar systems, festoon assemblies, radio-control systems, pendant controls, and collision-avoidance technologies ## Preferred Experience Experience supporting crane modernization programs or custom lifting-system development Familiarity with advanced motion-control technologies such as sway reduction systems or load-monitoring solutions Strong troubleshooting, analytical, and root-cause investigation skills Comfortable working within industrial environments and elevated work locations when necessary Strong communication and collaboration skills in multidisciplinary project environments ## Work Environment Full-time onsite position within an industrial manufacturing setting Combination of office-based engineering work and hands-on equipment support Occasional travel may be required to support installations, commissioning activities, project coordination, or customer locations ## Additional Information What Success Looks Like This role is ideal for an engineer who enjoys balancing design responsibilities with real-world equipment support. Successful candidates will contribute to reliable system performance, effective project execution, regulatory compliance, and continuous improvement of material-handling operations through innovative engineering solutions.", "summaryDescription" : "Material Handling Systems Design Engineer. Skills: Electrical Systems Design, Overhead Lifting Equipment, Automation Systems. Design electrical systems. Produce electrical schematics", "postedDate" : "2026-06-15T20:36:11.573", "createdAt" : "2026-06-15T20:36:11.573", "lastUpdated" : "2026-06-16T11:22:45.860", "ingestTimestamp" : "2026-06-16T03:24:24.019", "mongoId" : "6a307588f292fd229c0111cd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 8112000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Electrical schematics", "Wiring diagrams", "Control-panel layouts", "Engineering documentation", "Electrical codes", "Industry standards", "Electrical Systems Design", "Overhead Lifting Equipment", "Automation Systems", "System design", "Equipment commissioning", "Technical problem-solving", "Field support", "Engineering calculations", "Functional testing", "Performance validation", "Diagnostics", "Corrective actions", "Retrofit initiatives", "Reliability enhancement", "Process improvement", "Crane classifications", "CMAA guidelines", "Hoist control systems", "Bridge control systems", "Trolley control systems", "Variable frequency drives", "Soft-start technologies", "Electrical protection methods", "Conductor-bar systems", "Festoon assemblies", "Radio-control systems", "Pendant controls", "Collision-avoidance technologies", "Sway reduction systems", "Load-monitoring solutions", "Industrial environments", "Overhead lifting equipment", "Material-handling systems", "CAD software" ], "skillCount" : 40, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058bdf292fd229cf43fac", "title" : "Customer Service and Sales Representative - Seasonal", "company" : "Sourcefit", "salary" : { "min" : 315000.0, "max" : 420000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Service and Sales Representative in Quezon City, Philippines, adjusted for the Outsource industry and contract employment type." }, "location" : "Bridgetowne Quezon City, PH", "locations" : [ "Bridgetowne Quezon City", "PH" ], "timestamp" : "2026-06-16T08:09:38.877", "fingerprint" : "63ce3206f04ba697035ba2fdcc8e0d767f715cfef9fdb34af6e47343613b1625", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sourcefit.breezy.hr/p/01cfd0244d48-customer-service-and-sales-representative-seasonal", "externalId" : "01cfd0244d48", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quezon City", "state" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6510546,121.0486254" } ], "locationText" : "Quezon City, Metro Manila, Philippines", "employmentType" : "CONTRACT", "coreResponsibilities" : "Provide customer service, Process sales orders, Handle customer inquiries, Upsell products and services, Meet sales targets", "communicationSkills" : "Customer service; Sales", "outcomesObjectives" : "Meet sales targets", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Customer Service and Sales Representative - Seasonal at Sourcefit. Provide customer service. Process sales orders", "createdAt" : "2026-06-15T22:12:12.310", "lastUpdated" : "2026-06-16T08:09:38.877", "ingestTimestamp" : "2026-06-15T22:12:12.310", "mongoId" : "6a3058bdf292fd229cf43fac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outsource", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2ca5d874d8ee00a09b852e", "title" : "Customer Service, Dispatch, and Sales", "company" : "HELP", "industry" : "null", "salary" : { "min" : 48000.0, "max" : 68000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Customer Service, Dispatch, and Sales role in Cincinnati, United States, with adjustments for industry and company size." }, "location" : "Cincinnati, OH ", "locations" : [ "Cincinnati", "OH" ], "timestamp" : "2026-06-15T09:21:49.007", "fingerprint" : "dbd96bf28c2605ad763748464f3e284bb7c690462410e31f71c23ea69ed7a5ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/help/jobs/4666626008", "externalId" : "4666626008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cincinnati", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1012809,-84.5127405" } ], "locationText" : "Cincinnati, Ohio, United States", "majorSkills" : "Customer Service, Dispatch, Sales", "majorSkillsList" : [ "Customer Service", "Dispatch", "Sales" ], "domainKnowledge" : "HVAC services; Plumbing services; Electrical services", "domainList" : [ "hvac-services", "plumbing-services", "electrical-services" ], "domainSpecificKnowledge" : [ "HVAC services", "Plumbing services", "Electrical services" ], "continuousLearning" : "Professional growth; Advancement opportunities", "qualificationsBasic" : "Experienced Customer Service professionals, Experienced Dispatch professionals, Experienced Sales professionals", "qualificationsPreferred" : "Customer-focused individuals, Interested in career growth, Interested in professional development", "workSiteFlexibility" : "null", "rawDescription" : "Join Our Talent Network – Future Opportunities in Customer Service, Dispatch, and Sales! Are you a skilled Customer Service, Dispatch, or salesperson looking for your next career move? HELP is always looking for top talent to join our growing teams! While we may not have an immediate opening, we’re actively building a network of qualified professionals for upcoming opportunities. Benefits: Competitive pay Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. Why Join Our Talent Pool? ✅ Be the first to hear about new job openings ✅ Get exclusive updates on company news & hiring events ✅ Fast-track your application when positions open up Who Should Apply? ✔ Experienced Customer Service, Dispatch, and Sales professionals ✔ Customer-focused individuals who take pride in quality workmanship ✔ Those interested in career growth and professional development How to Apply Submit your resume today, and we’ll reach out when a role that matches your skills and experience becomes available! About HELP For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know! We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Privacy Policy", "summaryDescription" : "Customer Service, Dispatch, and Sales at HELP. Skills: Customer Service, Dispatch, Sales", "postedDate" : "2026-06-14T03:51:48.817", "createdAt" : "2026-06-14T03:51:48.817", "lastUpdated" : "2026-06-15T09:21:49.007", "ingestTimestamp" : "2026-06-14T03:51:48.817", "mongoId" : "6a2ca5d874d8ee00a09b852e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 68000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer Service", "Dispatch", "Sales", "HVAC services", "Plumbing services", "Electrical services" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Services", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2cb2f174d8ee00a09e3225", "title" : "Director, Customer and Growth Product Marketing", "company" : "Glean", "industry" : "SaaS", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Customer and Growth Product Marketing in Mountain View, United States, adjusted for SaaS industry and company size." }, "location" : "Mountain View, California, United States", "locations" : [ "Mountain View", "California", "United States", "San Francisco", "California", "United States" ], "timestamp" : "2026-06-15T23:01:19.902", "fingerprint" : "1abed4451df59ccaa2829cbad887dbe34f53ae9344ee2c077bda37e1cd018a53", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gleanwork/jobs/4705577005", "externalId" : "4705577005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer marketing", "Lifecycle growth marketing", "Revenue marketing", "Segmentation", "Testing", "Automation", "Multi-touch journeys" ], "hardSkillsList" : [ "Behavioral data analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Behavioral data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer marketing, Lifecycle marketing, Growth marketing", "majorSkillsList" : [ "Customer marketing", "Lifecycle marketing", "Growth marketing" ], "coreResponsibilities" : "Own post-sale marketing strategy, Design segmented lifecycle campaigns, Accelerate time-to-value, Increase adoption of workflows, Improve retention, Partner with Customer Success and Sales, Develop upsell, cross-sell, expansion campaigns, Use experimentation and behavioral data, Optimize onboarding, adoption, growth, Leverage AI for speed and scale, Serve as cross-functional lead, Define measurement, Improve lifecycle strategy, Scale repeatable programs, Build and mentor AI native team, Execute programs directly", "teamCollaboration" : "Partnering with Product; Partnering with Marketing; Partnering with Sales; Partnering with Customer Success; Partnering with RevOps", "domainKnowledge" : "Work AI; Enterprise search; AI Assistant; AI agents; Enterprise Graph; Personal Knowledge Graph; Agentic capabilities; Agentic AI", "domainList" : [ "work-ai", "enterprise-search", "ai-assistant", "ai-agents", "enterprise-graph", "personal-knowledge-graph", "agentic-capabilities", "agentic-ai" ], "domainSpecificKnowledge" : [ "Work AI", "Enterprise search", "AI Assistant", "AI agents", "Enterprise Graph", "Personal Knowledge Graph", "Agentic capabilities", "Agentic AI" ], "communicationSkills" : "Executive-ready insights", "continuousLearning" : "Annual education stipend", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "4 days a week in office", "outcomesObjectives" : "Drive adoption, retention, expansion; Impact product usage; Impact renewals; Impact NRR; Impact expansion pipeline", "qualificationsBasic" : "8+ years B2B SaaS marketing experience, Proven success driving adoption, retention, expansion, AI fluent, Deep expertise customer and lifecycle marketing, Analytical, written, communication skills", "qualificationsPreferred" : "Experience with AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a Director, Growth Product Marketing to lead how we engage, grow, and retain customers after the initial sale. In this role, you will combine customer marketing and lifecycle growth marketing to turn our install base into a durable engine for activation, adoption and expansion across our customer base. You will design the systems, programs, and operating rhythm that make the post-sale journey more systematic, measurable, and scalable as Glean grows. You will: Own the end-to-end post-sale marketing strategy across onboarding, activation, adoption, renewal and expansion with clear lifecycle stages, goals, and success metrics. Design and implement segmented lifecycle campaigns across email, in-product, and other channels to accelerate time-to-value, increase adoption of priority workflows, and improve retention. Partner closely with Customer Success and Sales on signal-based programs for at-risk accounts, renewal readiness, win-back, and expansion opportunities. Develop upsell, cross-sell, and expansion campaigns aligned to sales plays and account plans, using experimentation and behavioral data to optimize onboarding, adoption, and growth, and leveraging AI to build speed and scale into the process. Serve as the cross-functional lead for post-sale marketing, partnering with Product, Marketing, Sales, Customer Success, and RevOps to define measurement, improve lifecycle strategy, and scale repeatable programs. Build and mentor a small AI native team focused on customer marketing and lifecycle growth, while remaining comfortable rolling up your sleeves to execute programs directly. About you: 8+ years of B2B SaaS marketing experience across customer, lifecycle, growth, or revenue marketing, with a strong focus on post-sale outcomes. Proven success driving adoption, retention, and expansion within an installed base, with measurable impact on product usage, renewals, NRR, or expansion pipeline. Strong operator who can balance strategy, hands-on execution, and analytics in a fast-moving environment. AI fluent, using the latest AI tools as a natural and integral part of everyday work. Deep expertise and hands-on execution experience in customer and lifecycle marketing, including segmentation, testing, automation, and multi-touch journeys across email and in-product channels. Strong analytical, written, and communication skills, with the ability to turn customer behavior and performance data into clear programs, narratives, and executive-ready insights. Highly collaborative builder with a bias toward action, strong cross-functional influence, and interest in AI and agentic workflows. Location: This role is hybrid (4 days a week in our Mountain View or San Francisco office) Compensation & Benefits: The standard base salary range for this position is $220,000 - $300,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-HYBRID AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.", "summaryDescription" : "Director, Customer and Growth Product Marketing at Glean. Skills: Customer marketing, Lifecycle marketing, Growth marketing. Own post-sale marketing strategy. Design segmented lifecycle campaigns", "postedDate" : "2026-06-14T20:16:24.824", "createdAt" : "2026-06-14T20:16:24.824", "lastUpdated" : "2026-06-15T23:01:19.902", "ingestTimestamp" : "2026-06-14T20:16:24.824", "mongoId" : "6a2cb2f174d8ee00a09e3225", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Behavioral data analysis", "Leadership", "Customer marketing", "Lifecycle marketing", "Growth marketing", "Lifecycle growth marketing", "Revenue marketing", "Segmentation", "Testing", "Automation", "Multi-touch journeys", "Work AI", "Enterprise search", "AI Assistant", "AI agents", "Enterprise Graph", "Personal Knowledge Graph", "Agentic capabilities", "Agentic AI" ], "skillCount" : 19, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ce86574d8ee00a0a6a957", "title" : "Senior Customer and Product Marketing Manager", "company" : "Replicant", "industry" : "Marketing", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer and Product Marketing Manager in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States", "Canada" ], "timestamp" : "2026-06-16T01:34:22.013", "fingerprint" : "7525b67b5c3294507ec0c39ecbb4ad351ee5be1ae9a291cfed8e7b8e38e6f853", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/replicant/4c2a3fd2-95ec-4516-9957-65f7e483c0b1/application", "externalId" : "4c2a3fd2-95ec-4516-9957-65f7e483c0b1", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Develop and execute marketing strategies, Drive customer acquisition, Manage marketing campaigns, Analyze growth metrics, Optimize marketing spend, Develop brand positioning, Conduct market research, Collaborate with product teams", "teamCollaboration" : "Cross-functional teams; Product teams", "domainKnowledge" : "Brand strategy; Customer acquisition; Growth metrics", "domainList" : [ "brand-strategy", "customer-acquisition", "growth-metrics" ], "domainSpecificKnowledge" : [ "Brand strategy", "Customer acquisition", "Growth metrics" ], "outcomesObjectives" : "Achieve customer acquisition targets; Improve growth metrics; Enhance brand positioning", "remoteFriendly" : true, "rawDescription" : "At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Replicant is looking for a Senior Product & Customer Marketing Senior Manager to drive industry positioning, solution messaging, customer advocacy, and go-to-market storytelling. This role will combine strategic product marketing responsibilities with customer marketing initiatives to help strengthen pipeline generation, customer engagement, retention, and expansion. The role will work closely with Sales, Engagement Managers, Product Management, and Marketing to connect customer insights, use cases, and success stories to Replicant’s broader go-to-market strategy. What You’ll Do - Industry and Solutions Marketing - Develop industry messaging, solution positioning, and use-case narratives aligned with Replicant’s platform and product strategy. Create vertical-focused content and sales materials that support pipeline generation, expansion opportunities, and strategic customer conversations. - Product Launches and GTM Execution - Lead cross-functional launch planning and execution, including enablement, GTM coordination, and post-launch optimization. Partner closely with Product, Sales, Engagement Managers, and Marketing to drive adoption across existing customers and successfully launch new solutions. - Customer Advocacy and Storytelling - Build and manage customer advocacy initiatives, including customer references, external case studies, internal “pocket stories,” and customer proof points that support Sales and Marketing efforts. - Customer Programs and Engagement - Plan and support customer-facing programs, events, and customer speaking opportunities designed to strengthen customer relationships, engagement, retention, and expansion. - GTM Customer Activation - Partner with Sales and Marketing to prepare customers for sales calls, events, and strategic conversations. Ensure customer stories and insights are effectively integrated into go-to-market initiatives. - Content and Cross-Functional Collaboration - Partner with Brand and Demand Generation to amplify customer and industry narratives across campaigns, launches, and GTM programs. Build content that supports awareness, credibility, pipeline generation, and customer engagement. - Technical and Solution Storytelling - Translate technical and product capabilities into clear customer narratives, industry messaging, and sales content that resonate with technical and business audiences. Partner with Product, Solutions, and GTM teams to communicate complex technology in a credible, customer-focused way. What You'll Bring - Passion for customer storytelling, product marketing, and creating impactful go-to-market programs. - 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing roles within SaaS, AI, or Contact Center technology. - Strong experience developing industry messaging, customer stories, and sales enablement content. - Proven ability to work cross-functionally with Sales, Engagement Manager, and Marketing teams. - Ability to translate complex technical concepts into customer narratives - Excellent verbal and written communication skills with a strong customer-facing presence. - Experience supporting customer advocacy programs, customer events, and reference management. - Strong organizational and project management skills with the ability to manage multiple priorities. - Data-driven mindset with the ability to identify opportunities that support retention, expansion, and pipeline growth. - Ability to thrive in a collaborative, fast-moving environment with strong ownership and accountability. For all full-time employees, we offer: \uD83C\uDF34 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal \uD83D\uDDA5️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them \uD83D\uDCCD Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar \uD83C\uDFCB️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being \uD83D\uDCB8 Compensation that matches your impact: competitive salaries in the company you’re helping to build \uD83D\uDCC8 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company Our Values Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture. Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai hr@replicant.ai and we’ll work to meet your needs.", "summaryDescription" : "Senior Customer and Product Marketing Manager at Replicant. Develop and execute marketing strategies. Drive customer acquisition", "createdAt" : "2026-06-14T19:17:22.319", "lastUpdated" : "2026-06-16T01:34:22.013", "ingestTimestamp" : "2026-06-14T19:17:22.319", "mongoId" : "6a2ce86574d8ee00a0a6a957", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Growth metrics" ], "skillCount" : 3, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a5a6f74d8ee00a060eb51", "title" : "CAPA/ Complaints Technical Writer", "company" : "QRC Group, Inc", "industry" : "Biotechnology", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level CAPA/Complaints Technical Writer in Cayey, United States, adjusted for the Biotech industry and contract employment type." }, "location" : "Cayey, Cayey, PR", "locations" : [ "Cayey", "Cayey", "PR" ], "timestamp" : "2026-06-14T19:28:23.683", "fingerprint" : "99f07f98c65853301cdbaf2df9527e8cb0cd0fee63dacfc116e3846b39219d2f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/QRCGroupInc/744000131483764-capa-complaints-technical-writer", "externalId" : "744000131483764", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cayey", "state" : "Puerto Rico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "18.1029116,-66.1640614" } ], "locationText" : "Cayey, Puerto Rico, United States", "employmentType" : "CONTRACT", "minimumEducation" : "Bachelor's", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "professionalSkills" : [ "Regulatory Affairs", "Quality Assurance", "Technical Writing" ], "hardSkillsList" : [ "Root cause analysis", "Risk management" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" } ], "majorSkills" : "CAPA documentation, Complaint handling, Technical writing, Regulatory compliance", "majorSkillsList" : [ "CAPA documentation", "Complaint handling", "Technical writing", "Regulatory compliance" ], "coreResponsibilities" : "Author CAPA documentation, Maintain CAPA documentation, Author complaint documentation, Maintain complaint documentation, Author investigation documentation, Maintain investigation documentation, Author remediation documentation, Maintain remediation documentation, Draft root cause analyses, Draft corrective action plans, Draft effectiveness checks, Draft investigation reports, Document investigation outcomes, Support quality system remediation, Support audits, Support regulatory inspections, Standardize documentation practices, Support continuous improvement", "teamCollaboration" : "Cross-functional teams; Quality team; Engineering team; Regulatory Affairs team; Operations team", "domainKnowledge" : "Medical device environment; ISO 13485; ISO 14971; MDSAP; EU MDR; Quality Management System (QMS)", "domainList" : [ "medical-device-environment", "iso-13485", "iso-14971", "mdsap", "eu-mdr", "quality-management-system-qms" ], "domainSpecificKnowledge" : [ "Medical device environment", "ISO 13485", "ISO 14971", "MDSAP", "EU MDR", "Quality Management System (QMS)" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical writing; Investigation reports; Remediation documentation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure documentation is inspection-ready; Ensure documentation is compliant; Support timely closure of quality records", "qualificationsBasic" : "3+ years technical writing experience, 5+ years experience in regulated environment, Experience authoring CAPA documentation, Experience authoring complaint documentation, Experience authoring investigation documentation, Experience authoring quality system documentation, Root cause investigation methodologies, Risk Management (ISO 14971), FDA regulations, ISO 13485 regulations, MDSAP regulations, EU MDR regulations, Quality Management Systems (QMS), Document control practices", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "QRC Group, LLC is a firm dedicated to offer services to the Pharmaceutical, Medical Devices and Chemical Industries in the validation and regulatory fields. Log on now to our website http://www.qrcgroup.com / to learn more about our services and solutions! The CAPA / Complaints Technical Writer is responsible for authoring, reviewing, and maintaining high-quality documentation associated with Corrective and Preventive Actions (CAPA), customer complaints, investigations, non conformances, and Quality Management System (QMS) remediation activities within a regulated medical device environment. This role ensures that all documentation is scientifically sound, technically accurate, inspection-ready, and compliant with applicable regulatory requirements. The Technical Writer partners with cross-functional teams to support timely closure of quality records while developing clear, concise, and compliant investigation reports, root cause analyses, effectiveness checks, and remediation documentation. Responsibilities: * Author and maintain CAPA, complaint, investigation, and remediation documentation. * Draft root cause analyses, corrective action plans, effectiveness checks, and investigation reports. * Collaborate with Quality, Engineering, Regulatory Affairs, and Operations teams to document investigation outcomes. * Ensure compliance with FDA QMSR/21 CFR Part 820, ISO 13485, ISO 14971, MDSAP, and EU MDR requirements. * Support quality system remediation projects, audits, and regulatory inspections. * Standardize documentation practices and support continuous improvement initiatives. ## Qualifications * Bachelor's degree in Engineering, Life Sciences, Quality, Regulatory Affairs, Technical Communications, or a related scientific discipline. 5+ years of experience in a regulated industry; 3+ years of technical writing experience in medical devices, pharmaceuticals, biotechnology, or similar regulated environments. * Experience authoring CAPA, complaint, investigation, or quality system documentation. * Root cause investigation methodologies (5 Whys, Fishbone, Fault Tree Analysis) * Risk Management (ISO 14971) * FDA, ISO 13485, MDSAP, and EU MDR regulations * Quality Management Systems (QMS) and document control practices ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "CAPA/ Complaints Technical Writer at QRC Group, Inc. Skills: CAPA documentation, Complaint handling, Technical writing, Regulatory compliance. Author CAPA documentation. Maintain CAPA documentation", "postedDate" : "2026-06-10T15:23:34.000", "createdAt" : "2026-06-12T04:10:38.751", "lastUpdated" : "2026-06-14T19:28:23.683", "ingestTimestamp" : "2026-06-12T04:10:38.751", "mongoId" : "6a2a5a6f74d8ee00a060eb51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Root cause analysis", "Risk management", "CAPA documentation", "Complaint handling", "Technical writing", "Regulatory compliance", "Regulatory Affairs", "Quality Assurance", "Technical Writing", "Medical device environment", "ISO 13485", "ISO 14971", "MDSAP", "EU MDR", "Quality Management System (QMS)" ], "skillCount" : 15, "jobCategory" : "other", "jobSubcategory" : "science", "dataQualityScore" : 1.0, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharmaceutical, Medical Devices, Chemical" }, { "id" : "68c2e43af8b1b0376634c8c8", "title" : "Head - Customer Experience and Collections", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, no business category", "salary" : { "min" : 360000.0, "max" : 600000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Experience and Collections in Sao Paulo, Brazil, adjusted for the Financial Services industry and senior experience level." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "certifications" : [ "PMP", "PRINCE2" ], "timestamp" : "2026-06-15T04:34:12.545", "fingerprint" : "9dbfac423598bb3b0803f95241312c5f9d01cee898d74fdbf09f2658e124cc11", "source" : "amazon", "language" : "pt", "applyUrl" : "https://account.amazon.com/jobs/3071605/apply", "externalId" : "a8ea76ee-7c0f-48d5-9518-ed4fb332ef24", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer Experience", "Collections Strategy", "Portfolio Management", "Recovery Rates", "Operational Frameworks", "Incident Management", "Process Optimization", "Performance Metrics" ], "hardSkillsList" : [ "Data Analysis", "Data Visualization" ], "softSkillsList" : [ "Leadership", "Negotiation", "Influencing" ], "hardSkills" : [ { "name" : "Data Analysis", "level" : "intermediate" }, { "name" : "Data Visualization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Influencing" } ], "majorSkills" : "Customer Experience, Collections, Program Management", "majorSkillsList" : [ "Customer Experience", "Collections", "Program Management" ], "coreResponsibilities" : "Own and optimize customer support and collections strategy, Lead development and implementation of policies, procedures, and, Manage customer-impacting issues in real-time, Manage crisis situations, Oversee collections performance, Drive continuous improvement in collections effectiveness and efficiency, Act as primary point of contact between teams, Support partner selection and on-boarding, Establish operational frameworks, SLAs, and incident management processes, Coordinate with Legal and Business Development teams, Define, monitor, and analyze customer support, collections, and, Identify improvement opportunities, Develop and maintain dashboards for tracking key performance, Lead implementation of new customer support products, initiatives,, Ensure compliance with regulatory requirements, Provide regular reporting and insights to senior management", "teamCollaboration" : "Customer Support; Collections; Risk; Product Management; Operations; Technical teams; Legal teams; Business Development teams; Cross-functional teams", "projectManagementSkills" : [ "Program Management" ], "domainKnowledge" : "Financial Services regulations; Consumer Lending Collections; Brazilian market operations; Credit payments; Fintech regulations", "domainList" : [ "financial-services-regulations", "consumer-lending-collections", "brazilian-market-operations", "credit-payments", "fintech-regulations" ], "domainSpecificKnowledge" : [ "Financial Services regulations", "Consumer Lending Collections", "Brazilian market operations", "Credit payments", "Fintech regulations" ], "communicationSkills" : "Reporting; Insights", "continuousLearning" : "Mentorship; Career development", "innovationCreativity" : "Pioneering development; Foundational elements", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "outcomesObjectives" : "Optimize customer support and collections strategy; Improve collections effectiveness and efficiency; Ensure compliance with regulatory requirements", "qualificationsBasic" : "Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field, Solid experience in Customer Experience / Support Program Management, Solid experience in Consumer Lending Collections, Experience in Brazilian market operations, Excellent analytical and problem-solving skills, Negotiation, influencing and stakeholder management skills, Advanced proficiency in data analysis and visualization tools, Fluent in English and Portuguese (written and verbal)", "qualificationsPreferred" : "Understanding of Financial Services, credit payments or Fintech regulations, Experience with machine learning and statistical modeling, Project management certification (PMP, PRINCE2, or equivalent), Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services regulations and internal policies. Your ability to communicate effectively with senior leadership, manage crisis situations, plan capacities, and deliver results will be crucial for success. Key job responsibilities Key Responsibilities: Strategic Customer Experience & Collections Management * Own and optimize the customer support and collections strategy for Financial Services, aligning with Amazon's customer experience and business goals * Lead the development and implementation of customer support and collections policies, procedures, and recovery strategies * Manage customer-impacting issues in real-time, including crisis management and escalations * Oversee collections performance, including portfolio management and recovery rates * Drive continuous improvement in collections effectiveness and efficiency Partner and Operations Management * Act as the primary point of contact between Customer Support, Collections, and key stakeholders including Risk, Product Management, Operations, and Technical teams * Support partner selection and on-boarding, establishing operational frameworks, SLAs, and incident management processes * Coordinate with Legal and Business Development teams on partner selection, contract management and compliance Program Management, Process Optimization & Analysis * Define, monitor, and analyze customer support, collections, and experience processes and metrics (CSAT, FCR, AHT, CPU, Recovery Rates) to identify improvement opportunities * Develop and maintain dashboards for tracking key performance indicators * Lead implementation of new customer support products, initiatives, and process improvements * Ensure compliance with regulatory requirements in customer support and collections operations * Provide regular reporting and insights to senior management on performance metrics and trends A day in the life You'll be pioneering the development of our Financial Services customer experience and collections framework. You will be part of fast-moving Day 1 culture team and will need to wear multiple hats as we scale the business while partnering with Product, Tech, and Operations. Your days will focus on establishing foundational elements to design customer support and collections processes, create performance metrics and dashboards, and build relationships across multiple stakeholders. About the team We embrace diversity and inclusion as key pillars of our culture. We offer: * Inclusive team culture that values diverse perspectives * Work-life balance with flexible working hours * Strong emphasis on mentorship and career development * Opportunity to shape the future of Financial services in Latin America Basic Qualifications: - Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field - Solid experience in Customer Experience / Support Program Management - Solid experience in Consumer Lending Collections - Experience in Brazilian market operations - Excellent analytical and problem-solving skills - Strong negotiation, influencing and stakeholder management skills - Advanced proficiency in data analysis and visualization tools - Fluent in English and Portuguese (written and verbal) Preferred Qualifications: - Strong understanding of Financial Services, credit payments or Fintech regulations - Experience with machine learning and statistical modeling - Project management certification (PMP, PRINCE2, or equivalent) - Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Head - Customer Experience and Collections at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Experience, Collections, Program Management. Own and optimize customer support and collections strategy. Lead development and implementation of policies, procedures, and", "postedDate" : "2026-06-13T08:25:49.381", "createdAt" : "2026-06-13T08:25:49.381", "lastUpdated" : "2026-06-15T04:34:12.545", "ingestTimestamp" : "2026-06-13T08:25:49.381", "mongoId" : "68c2e43af8b1b0376634c8c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071605/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data Analysis", "Data Visualization", "Leadership", "Negotiation", "Influencing", "Customer Experience", "Collections", "Program Management", "Collections Strategy", "Portfolio Management", "Recovery Rates", "Operational Frameworks", "Incident Management", "Process Optimization", "Performance Metrics", "Financial Services regulations", "Consumer Lending Collections", "Brazilian market operations", "Credit payments", "Fintech regulations", "PMP", "PRINCE2" ], "skillCount" : 22, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a307f8af292fd229c05a7f3", "title" : "Strategy and Insights Manager, Large Customer Sales", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Singapore, adjusted for the Strategy and Insights Manager role in Large Customer Sales." }, "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]", "[Jakarta, Indonesia, [Jakarta, Indonesia], Jakarta, null, Jakarta, ID]" ], "timestamp" : "2026-06-16T12:48:19.544", "fingerprint" : "fb3708c7bbeae3f28c2f462c1071d95fa82976f18f5081e0ed6c457d31ce7ae9", "source" : "google", "language" : "en", "externalId" : "121219640893285062", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Manager", "remoteFriendly" : false, "summaryDescription" : "Strategy and Insights Manager, Large Customer Sales", "postedDate" : "2026-06-16T01:49:20.394", "createdAt" : "2026-06-16T01:49:20.394", "lastUpdated" : "2026-06-16T12:48:19.544", "ingestTimestamp" : "2026-06-16T01:49:20.394", "mongoId" : "6a307f8af292fd229c05a7f3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.9 }, { "id" : "6a307588f292fd229c0111c4", "title" : "Industrial Automation Engineer – Material Handling Systems", "industry" : "Qualdoc Staffing", "salary" : { "min" : 39.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ashland, VA", "locations" : [ "Ashland, VA" ], "timestamp" : "2026-06-16T13:05:01.195", "fingerprint" : "d97f22321e0326dbcf6372a827c8b16d7d70999a43633d951a8e576d7c2059d0", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/qualdoc/fb8e1228-a911-4a8d-b855-b3f722a2f2f1/apply", "externalId" : "fb8e1228-a911-4a8d-b855-b3f722a2f2f1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ashland", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7594012,-77.4806603" } ], "locationText" : "Ashland, Virginia, United States", "employmentType" : "CONTRACT", "technicalSkills" : "PLC programming, HMI development, SCADA development, Variable Frequency Drives, Motor-control technologies, Ethernet/IP, Modbus, Motion-control systems", "professionalSkills" : [ "Controls engineering", "System integration", "Field commissioning", "Analytical thinking", "Troubleshooting" ], "hardSkillsList" : [ "Electrical schematics", "Panel layouts", "Wiring diagrams", "Functional testing", "Performance verification" ], "softSkillsList" : [ "Teamwork" ], "hardSkills" : [ { "name" : "Electrical schematics", "level" : "intermediate" }, { "name" : "Panel layouts", "level" : "intermediate" }, { "name" : "Wiring diagrams", "level" : "intermediate" }, { "name" : "Functional testing", "level" : "intermediate" }, { "name" : "Performance verification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" } ], "teamCollaboration" : "Mechanical engineers; Project managers; Technicians; Operations personnel; Junior engineering staff", "domainKnowledge" : "Overhead lifting equipment; Material-handling systems; Industrial automation; Hoist functions; Bridge functions; Trolley functions", "domainList" : [ "overhead-lifting-equipment", "material-handling-systems", "industrial-automation", "hoist-functions", "bridge-functions", "trolley-functions" ], "domainSpecificKnowledge" : [ "Overhead lifting equipment", "Material-handling systems", "Industrial automation", "Hoist functions", "Bridge functions", "Trolley functions" ], "documentationSkills" : "Engineering documentation", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Occasional travel, Work in industrial facilities, Work at elevated work locations", "outcomesObjectives" : "Improve equipment reliability; Maintain regulatory compliance; Support safe operation", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, Controls Engineering, Automation Engineering, or related, Five or more years of controls engineering experience, Experience supporting crane systems, Experience supporting heavy industrial equipment, Experience supporting material-handling applications, Experience with Allen-Bradley PLC programming, Experience with Siemens PLC programming, Experience with HMI development, Experience with SCADA development, Experience with Variable Frequency Drives, Experience with motor-control technologies, Ability to create electrical control system designs, Ability to review electrical control system designs, Ability to troubleshoot electrical control system designs, Experience with industrial communication protocols, Experience with Ethernet/IP, Experience with Modbus, Knowledge of motion-control systems, Familiarity with CMAA standards, Familiarity with NFPA 70 (NEC), Familiarity with ASME B30 standards", "qualificationsPreferred" : "Experience with automated crane technologies, Experience with anti-sway controls, Experience with load-monitoring systems, Background supporting system integration, Background supporting field commissioning", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description Industrial Automation Engineer – Material Handling Systems Location: Ashland, VA (Onsite) Schedule: Monday–Friday | 7:00 AM – 4:00 PM Employment Type: Contract-to-Hire (6-Month Evaluation Period) Compensation: Starts at $39.00 per hour, based on experience and technical qualifications Position Summary We are seeking a skilled Industrial Automation Engineer to support the design, implementation, and optimization of control systems used in overhead lifting and material-handling equipment. This role is responsible for developing reliable automation solutions, supporting equipment modernization efforts, and ensuring safe and efficient system performance in industrial environments. The successful candidate will contribute to both new equipment projects and upgrades to existing systems, working closely with engineering, operations, and field personnel throughout the project lifecycle. ## Primary Responsibilities Automation & Control System Engineering Develop electrical and automation solutions for overhead lifting equipment and industrial material-handling systems Design control architectures incorporating PLCs, HMIs, motor-control devices, sensors, relays, and safety components Create and maintain electrical schematics, panel layouts, wiring diagrams, and supporting engineering documentation Configure motion-control systems to support safe and efficient equipment operation Ensure engineering designs comply with applicable industry standards and safety requirements Integration, Startup & Validation Support system installation, commissioning, and startup activities Configure PLC hardware, variable frequency drives, communication networks, and operator interfaces Conduct functional testing, troubleshooting, and performance verification Optimize system performance to improve reliability, productivity, and operational consistency Technical Support & Troubleshooting Diagnose and resolve electrical, controls, and automation issues affecting equipment operation Provide engineering support to service technicians, maintenance teams, and project personnel Participate in retrofit, modernization, and equipment enhancement initiatives Develop solutions that improve system performance and reduce downtime Team Collaboration & Continuous Improvement Work alongside mechanical engineers, project managers, technicians, and operations personnel to support project success Provide technical guidance and mentorship to junior engineering and technical staff when appropriate Contribute to process improvement efforts focused on automation reliability, safety, and efficiency Assist in developing best practices and standardized engineering solutions ## Required Qualifications Bachelor's degree in Electrical Engineering, Controls Engineering, Automation Engineering, or a related discipline; equivalent industry experience may be considered Five or more years of controls engineering experience, preferably supporting crane systems, heavy industrial equipment, or material-handling applications Strong experience with: PLC programming platforms such as Allen-Bradley, Siemens, or equivalent systems HMI and SCADA development Variable Frequency Drives (VFDs) and motor-control technologies Ability to create, review, and troubleshoot electrical control system designs Experience working with industrial communication protocols including Ethernet/IP, Modbus, and similar networks Knowledge of motion-control systems involving hoist, bridge, and trolley functions Familiarity with CMAA, NFPA 70 (NEC), and ASME B30 standards ## Preferred Qualifications Experience with automated crane technologies, anti-sway controls, or load-monitoring systems Background supporting system integration and field commissioning activities Strong analytical thinking and troubleshooting capabilities Ability to work safely in industrial facilities and at elevated work locations when required Excellent interpersonal, communication, and teamwork skills ## Working Conditions Full-time onsite position in an industrial manufacturing setting Occasional travel may be required to support project sites, customer facilities, installations, or commissioning activities Hands-on involvement with automation systems, equipment testing, and field support as needed ## Additional Information What Success Looks Like The ideal candidate will successfully deliver automation solutions that improve equipment reliability, maintain regulatory compliance, and support safe operation of material-handling systems. This role is best suited for an engineer who enjoys combining controls design, system integration, troubleshooting, and project collaboration in a dynamic industrial environment.", "summaryDescription" : "Industrial Automation Engineer – Material Handling Systems", "postedDate" : "2026-06-15T20:29:57.615", "createdAt" : "2026-06-15T20:29:57.615", "lastUpdated" : "2026-06-16T13:05:01.195", "ingestTimestamp" : "2026-06-16T03:23:56.835", "mongoId" : "6a307588f292fd229c0111c4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 81120, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Electrical schematics", "Panel layouts", "Wiring diagrams", "Functional testing", "Performance verification", "Teamwork", "Controls engineering", "System integration", "Field commissioning", "Analytical thinking", "Troubleshooting", "Overhead lifting equipment", "Material-handling systems", "Industrial automation", "Hoist functions", "Bridge functions", "Trolley functions" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30716df292fd229cff9274", "title" : "Customer Service Claims and Life Insurance Advisor", "company" : "Sutherland", "industry" : "Telecommunications", "salary" : { "min" : 2300000.0, "max" : 3500000.0, "currency" : "JMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Kingston, Jamaica, adjusted for mid-seniority in the insurance industry." }, "location" : "Kingston, St. Andrew Parish, Jamaica, //1, JM", "locations" : [ "Kingston, St. Andrew Parish, Jamaica", "//1", "JM" ], "timestamp" : "2026-06-16T10:14:59.477", "fingerprint" : "ce7a0dd87fb7fd53e2df2d0f9d683b0eaa25ad44ee4a83093d6f98e8efcb46ec", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sutherland/744000132079208-customer-service-claims-and-life-insurance-advisor-", "externalId" : "744000132079208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kingston", "state" : "Saint Andrew Parish", "country" : "Jamaica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.9841723,-76.8057525" } ], "locationText" : "Kingston, Saint Andrew Parish, Jamaica", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "remoteFriendly" : false, "rawDescription" : "We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. The Claims Customer Service Representative serves as a primary point of contact for beneficiaries, families, and representatives reporting life and annuity death claims. This role requires a high level of compassion, empathy, and active listening, as callers are often navigating emotionally difficult situations. The representative independently handles routine and increasingly complex inquiries, provides clear guidance on next steps, and ensures a respectful, supportive, and accurate claims experience from first contact through resolution. The role also requires the ability to balance emotional sensitivity with efficiency, accuracy, and regulatory compliance. The Life Insurance Customer Service Representative serves as a primary point of contact for policyowners, agents, and internal partners regarding life insurance products and services. This role handles a high volume of inbound calls and requires strong product knowledge, attention to detail, and the ability to clearly explain complex life insurance concepts. The representative independently manages routine and increasingly complex inquiries while delivering an efficient, accurate, and professional customer experience. The role also requires the ability to balance emotional sensitivity with efficiency, accuracy, and regulatory compliance. Serve as the first point of contact for life and annuity death claims, responding with patience, empathy, and professionalism while actively listening to customer needs. • Handle inbound life insurance customer service calls related to policy information, billing, beneficiaries, ownership changes, policy values, loans, withdrawals, and general service requests. • Handle inbound calls related to claim notification, documentation requirements, claim status, and general inquiries. • Clearly explain claims processes, required forms, timelines, and next steps in a calm, supportive, and easy-to-understand manner. • Research and review policy and claim information across multiple systems to provide accurate and timely responses. • Serve as a knowledgeable point of contact, explaining complex life insurance products, provisions, and options in clear, customer-friendly language. • Deliver routine work independently and manage increasingly complex inquiries by reviewing policy records and applying established procedures and guidelines. • Research and analyze policy data across multiple systems to provide accurate, timely responses while meeting service and quality standards • Apply critical thinking to interpret unique or non-standard customer situations, analyzing policy details, context, and customer needs to determine the most appropriate procedural path. • Use sound judgment to adapt established procedures when scenarios fall outside typical patterns, recognizing exceptions and providing accurate, compliant, customer-focused solutions • Document all customer interactions thoroughly and accurately, ensuring policy records are complete, current, and compliant. • Apply sound judgment and discretion when handling confidential customer and policy information. • Identify when issues require escalation and partner with senior team members or leadership to resolve complex situations. • Meet or exceed established productivity, quality, and service level expectations in a fast-paced call-center environment. • Support departmental and enterprise initiatives, including system changes, process improvements, and ongoing training. Protect customers’ privacy and reassure them with empathy and professionalism. The incumbent in this role must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. ## Qualifications Our most successful candidates will have: · * Must be 18 years or older. * A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED. CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET or HEART Level 1, 2, 3; and CCSLC - Competence & Mastery. ( Must have proof of qualifications) * Must have a valid (not expired) government issued ID, TRN and NIS card. * Must be able to pass a criminal background check and drug test as needed. * Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). * Must be able to train and / or work onsite at our Red Hills Road site. * 1 year of BPO/customer service experience preferred. * Prior experience handling sensitive or emotionally complex customer interactions strongly preferred. * Demonstrated ability to perform at a high level, to support our high volume of inbound calls. * Experience in customer service is an asset and preferred. * Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers. * The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. * Excellent attention to detail. * A passion for helping customers and exceeding their expectations with high integrity. * Strong verbal and written communication skills and the ability to tailor styles to the audience * See through the eyes of the customer. * Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. * The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. * Ability to effectively organize, prioritize, multi-task and manage time. * Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. * Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. * Ability to type over 30 WPM with 80% accuracy. * Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. * Inspire confidence and positively influence the behaviour, actions, and thoughts of others. Required Skills & Capabilities: Compassion, Listening, and Emotional Intelligence (Must-Have): • Demonstrated ability to listen actively, respond empathetically, and communicate with sensitivity during emotionally charged conversations. • Comfort supporting individuals experiencing loss, grief, or stress while maintaining professionalism and composure. • Strong critical-thinking ability to interpret ambiguous scenarios, assess multiple data points, and determine correct procedural application. Core Professional Skills: • Strong verbal and written communication skills, with the ability to explain complex information clearly and calmly. • Proven customer service experience handling complex or sensitive inquiries. • Ability to work effectively in a fast-paced, call-center environment with consistent call volumes. • Strong organizational skills, attention to detail, and ability to multitask across systems. • Ability to navigate non-standard customer situations by applying procedures thoughtfully rather than relying solely on scripted responses. • Demonstrated judgment in situations requiring evaluation beyond predefined workflows or standard call types. • Sound judgment and decision-making skills, with appropriate escalation when needed. ## Additional Information Our employees enjoy: * Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. * Annual merit increase based on performance. * Paid Training. * Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. * Excellent training and supervisory support - to help you feel comfortable servicing our customers. * Competitive Salary with attractive and attainable PBI structure. * Paid vacation and sick leave annually. * Exceptional Health and Life Insurance Plan * Lunch benefits and subsidy. * Onsite lunch concessionaire at reduced rates. * Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am * Free On-site medical suite with nurse and medical doctor. * Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. * Paid referral program * Career development & growth opportunities for advancement. * Excellent Reward and recognition programs. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.", "summaryDescription" : "Customer Service Claims and Life Insurance Advisor at Sutherland", "postedDate" : "2026-06-14T22:35:27.000", "createdAt" : "2026-06-16T01:34:31.997", "lastUpdated" : "2026-06-16T10:14:59.477", "ingestTimestamp" : "2026-06-16T01:34:31.997", "mongoId" : "6a30716df292fd229cff9274", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3055daf292fd229cf22481", "title" : "Customer Service Claims and Life Insurance Advisor", "company" : "Sutherland", "industry" : "Telecommunications", "salary" : { "min" : 2300000.0, "max" : 3500000.0, "currency" : "JMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Kingston, Jamaica, adjusted for mid-seniority and the insurance industry." }, "location" : "Kingston, St. Andrew Parish, Jamaica, //1, JM", "locations" : [ "Kingston, St. Andrew Parish, Jamaica", "//1", "JM" ], "timestamp" : "2026-06-16T09:36:36.123", "fingerprint" : "e548b6a2bfa941ad6c3f029b37badc0a950a771fd4552a6efcfabf12d78448df", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sutherland/744000132079208-customer-service-claims-and-life-insurance-advisor-", "externalId" : "744000132079208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kingston", "state" : "Saint Andrew Parish", "country" : "Jamaica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.9841723,-76.8057525" } ], "locationText" : "Kingston, Saint Andrew Parish, Jamaica", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "remoteFriendly" : false, "rawDescription" : "We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. The Claims Customer Service Representative serves as a primary point of contact for beneficiaries, families, and representatives reporting life and annuity death claims. This role requires a high level of compassion, empathy, and active listening, as callers are often navigating emotionally difficult situations. The representative independently handles routine and increasingly complex inquiries, provides clear guidance on next steps, and ensures a respectful, supportive, and accurate claims experience from first contact through resolution. The role also requires the ability to balance emotional sensitivity with efficiency, accuracy, and regulatory compliance. The Life Insurance Customer Service Representative serves as a primary point of contact for policyowners, agents, and internal partners regarding life insurance products and services. This role handles a high volume of inbound calls and requires strong product knowledge, attention to detail, and the ability to clearly explain complex life insurance concepts. The representative independently manages routine and increasingly complex inquiries while delivering an efficient, accurate, and professional customer experience. The role also requires the ability to balance emotional sensitivity with efficiency, accuracy, and regulatory compliance. Serve as the first point of contact for life and annuity death claims, responding with patience, empathy, and professionalism while actively listening to customer needs. • Handle inbound life insurance customer service calls related to policy information, billing, beneficiaries, ownership changes, policy values, loans, withdrawals, and general service requests. • Handle inbound calls related to claim notification, documentation requirements, claim status, and general inquiries. • Clearly explain claims processes, required forms, timelines, and next steps in a calm, supportive, and easy-to-understand manner. • Research and review policy and claim information across multiple systems to provide accurate and timely responses. • Serve as a knowledgeable point of contact, explaining complex life insurance products, provisions, and options in clear, customer-friendly language. • Deliver routine work independently and manage increasingly complex inquiries by reviewing policy records and applying established procedures and guidelines. • Research and analyze policy data across multiple systems to provide accurate, timely responses while meeting service and quality standards • Apply critical thinking to interpret unique or non-standard customer situations, analyzing policy details, context, and customer needs to determine the most appropriate procedural path. • Use sound judgment to adapt established procedures when scenarios fall outside typical patterns, recognizing exceptions and providing accurate, compliant, customer-focused solutions • Document all customer interactions thoroughly and accurately, ensuring policy records are complete, current, and compliant. • Apply sound judgment and discretion when handling confidential customer and policy information. • Identify when issues require escalation and partner with senior team members or leadership to resolve complex situations. • Meet or exceed established productivity, quality, and service level expectations in a fast-paced call-center environment. • Support departmental and enterprise initiatives, including system changes, process improvements, and ongoing training. Protect customers’ privacy and reassure them with empathy and professionalism. The incumbent in this role must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. ## Qualifications Our most successful candidates will have: · * Must be 18 years or older. * A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED. CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET or HEART Level 1, 2, 3; and CCSLC - Competence & Mastery. ( Must have proof of qualifications) * Must have a valid (not expired) government issued ID, TRN and NIS card. * Must be able to pass a criminal background check and drug test as needed. * Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). * Must be able to train and / or work onsite at our Red Hills Road site. * 1 year of BPO/customer service experience preferred. * Prior experience handling sensitive or emotionally complex customer interactions strongly preferred. * Demonstrated ability to perform at a high level, to support our high volume of inbound calls. * Experience in customer service is an asset and preferred. * Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers. * The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. * Excellent attention to detail. * A passion for helping customers and exceeding their expectations with high integrity. * Strong verbal and written communication skills and the ability to tailor styles to the audience * See through the eyes of the customer. * Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. * The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. * Ability to effectively organize, prioritize, multi-task and manage time. * Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. * Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. * Ability to type over 30 WPM with 80% accuracy. * Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. * Inspire confidence and positively influence the behaviour, actions, and thoughts of others. Required Skills & Capabilities: Compassion, Listening, and Emotional Intelligence (Must-Have): • Demonstrated ability to listen actively, respond empathetically, and communicate with sensitivity during emotionally charged conversations. • Comfort supporting individuals experiencing loss, grief, or stress while maintaining professionalism and composure. • Strong critical-thinking ability to interpret ambiguous scenarios, assess multiple data points, and determine correct procedural application. Core Professional Skills: • Strong verbal and written communication skills, with the ability to explain complex information clearly and calmly. • Proven customer service experience handling complex or sensitive inquiries. • Ability to work effectively in a fast-paced, call-center environment with consistent call volumes. • Strong organizational skills, attention to detail, and ability to multitask across systems. • Ability to navigate non-standard customer situations by applying procedures thoughtfully rather than relying solely on scripted responses. • Demonstrated judgment in situations requiring evaluation beyond predefined workflows or standard call types. • Sound judgment and decision-making skills, with appropriate escalation when needed. ## Additional Information Our employees enjoy: * Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. * Annual merit increase based on performance. * Paid Training. * Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. * Excellent training and supervisory support - to help you feel comfortable servicing our customers. * Competitive Salary with attractive and attainable PBI structure. * Paid vacation and sick leave annually. * Exceptional Health and Life Insurance Plan * Lunch benefits and subsidy. * Onsite lunch concessionaire at reduced rates. * Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am * Free On-site medical suite with nurse and medical doctor. * Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. * Paid referral program * Career development & growth opportunities for advancement. * Excellent Reward and recognition programs. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.", "summaryDescription" : "Customer Service Claims and Life Insurance Advisor at Sutherland", "postedDate" : "2026-06-14T22:35:27.000", "createdAt" : "2026-06-15T23:42:44.925", "lastUpdated" : "2026-06-16T09:36:36.123", "ingestTimestamp" : "2026-06-15T23:42:44.925", "mongoId" : "6a3055daf292fd229cf22481", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a26763574d8ee00a022df43", "title" : "Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub", "company" : "Sanofi", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "MYM", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist in Quality Services Product Complaints in Petaling Jaya, Malaysia, adjusted for the biotech industry and full-time employment." }, "location" : "Malaysia", "locations" : [ "Malaysia" ], "timestamp" : "2026-06-12T14:26:53.244", "fingerprint" : "9a1ad917047f659a2ff505fa27160c723633673e5b5e90127694e690e2b48bb0", "source" : "workday", "language" : "en", "applyUrl" : "https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Petaling-Jaya/Manufacturing-and-Services-Senior-Specialist-Quality-Services-Product-Complaints-KL-Hub_R2855749", "externalId" : "R2855749", "locationPoint" : "4.2105,101.9758", "structuredLocations" : [ { "city" : "Petaling Jaya", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.0988792,101.6454202" } ], "locationText" : "Petaling Jaya, Malaysia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product technical complaints", "Complaint management", "Regulatory standards", "QMS records", "Data privacy regulations", "GxP activities" ], "hardSkillsList" : [ "Translation", "Interpretation" ], "hardSkills" : [ { "name" : "Translation", "level" : "intermediate" }, { "name" : "Interpretation", "level" : "intermediate" } ], "majorSkills" : "Product Complaints, Quality Services, Korean Language", "majorSkillsList" : [ "Product Complaints", "Quality Services", "Korean Language" ], "coreResponsibilities" : "Handle product technical complaints, Process product technical complaints, Ensure accurate documentation, Complete training timely, Translate complaints, Assess complaints, Coordinate with stakeholders, Investigate complaints, Resolve complaints, Triage complaints, Manage urgent regulatory cases, Engage complainants, Ensure compliant closure, Escalate complaints, Conduct management of complaints, Perform assessment, Ensure timely processing, Participate in ad-hoc meetings, Provide timely feedback, Ensure documentation compliance, Manage QMS records, Manage discrepancies, Ensure completion within timelines, Document Hub-related GxP activities, Identify areas for improvement, Support implementation of improvements, Act as Regional hub, Follow up with complainant, Manage complaint sample, Determine inquiry type, Communicate with respective teams, Handle Non-PTC information, Close Non-PTC information, Capture sample information, Document sample information, Complete required information, Forward complaint to Global Hub, Handle health authority complaints, Handle prioritized complaints, Handle suspected counterfeit complaints, Ensure acknowledgement of Complaint, Communicate with complainant for requests, Communicate for additional information, Maintain compliance with regulatory requirements, Manage complaint reporting", "teamCollaboration" : "Cross functional teams; Regional stakeholders; Global stakeholders; Manufacturing sites; Customer Service; Medical Information; Pharmacovigilance; Regulatory departments; Legal departments; Field Alert Reporting; Risk management departments", "domainKnowledge" : "Medical devices; Pharmaceutical products; Combination products; GxP; Quality Management System; Adverse Event; Pharmacovigilance; Field Alert Reporting; Regulatory requirements", "domainList" : [ "medical-devices", "pharmaceutical-products", "combination-products", "gxp", "quality-management-system", "adverse-event", "pharmacovigilance", "field-alert-reporting", "regulatory-requirements" ], "domainSpecificKnowledge" : [ "Medical devices", "Pharmaceutical products", "Combination products", "GxP", "Quality Management System", "Adverse Event", "Pharmacovigilance", "Field Alert Reporting", "Regulatory requirements" ], "documentationSkills" : "Accurate documentation; Documentation compliance", "continuousLearning" : "Continuous improvement of knowledge; Annual training plan", "innovationCreativity" : "Continuous improvement", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "1-2 Years experience, Korean Speaker", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job title** : _Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub_ * _Location: Petaling Jaya, Malaysia_. * _Hiring Manager: M &S Services, Lead Quality Services - Product Complaints, KL Hub._ _About the job_ Handle and process product technical complaints in compliance with regulatory, QMS, and GxP requirements, ensuring accurate documentation and timely training completion. Use Korean language expertise to translate and assess complaints while coordinating with cross functional and regional/global stakeholders for investigation and resolution. Act as a regional hub by triaging complaints, managing urgent regulatory cases, engaging complainants, and ensuring compliant closure or escalation. **About Sanofi** We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. **Main responsibilities:** Core responsibilities: 1\\. Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. 2\\. Proficient in Korean, facilitating the accurate interpretation and translation of Product Technical Complaints (PTCs) received from the respective countries. 3\\. Collaborate with internal/external stakeholders via Cross functional teams (Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Regulatory, Legal, Field Alert Reporting, risk management departments, etc.) (as applicable) for complaint management. 4\\. Conduct management of complaints into the proper database (as applicable) and perform assessment, ensuring timely processing as per defined scope. Focus on operational tasks within the complaint handling process. 5\\. Ensure to complete all training in a timely manner and guarantee continuous improvement of the knowledge according to the annual training plan. 6\\. Participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback to ensure all the data necessary for complaint investigation process. 7\\. Ensure the compliance of documentation and all Quality processes according to applicable regulations/ Sanofi standards. Handle Quality Management system (QMS) records by applying data privacy regulations, manage any discrepancies, and ensure completion within defined timelines. 8\\. Ensure the documentation of Hub-related GxP activities. 9\\. Proactively identify areas for improvement and support on the implementation. 10\\. Abide any other responsibilities as assigned/aligned by manager. For MCCQ – Regional hubs 1\\. Act as a Regional hub for the assigned countries. Follow up with the complainant for additional information and complaint sample management (as applicable). 2\\. Determine if the inquiry is associated with an Adverse Event, Pharmacovigilance (PV) Special Situation, customer service or Field Alert Reporting-related information (as applicable). Ensure respective teams are communicated, if required. 3\\. Appropriate handling and closure (as applicable) of information considered as Non-PTC at Regional Level. 4\\. Capture and document sample information into the proper fields of the system (as applicable) 5\\. Ensure to complete all the required information and forward the complaint to Global Hub (including translation, if applicable). 6\\. Health authority called-in complaints, prioritized complaints, and suspected counterfeit complaints are handled with the utmost urgency and in strict compliance with both global and country-specific regulatory requirement. 7\\. Ensure acknowledgement of Complaint (as applicable). Communicate with the complainant for any other request/ additional information related to complaint, if required. 8\\. Maintain compliance with all relevant regulatory requirements for complaint management and reporting. _About you_ * **Experience** : _1-2 Years_ * **Soft and technical skills** : * **Education** : _Pharma_ * **Languages** : Korean Speaker _Why choose us?_ Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. * Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet. * Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably. * Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed. * Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions. * Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition. * Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next. **Pursue** _Progress_. **Discover** _Extraordinary_. Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue _Progress_ and Discover _Extraordinary_ – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. # Pursue _progress_ , discover _extraordinary_ Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our [ALL IN video](https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at [sanofi.com](https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness)!", "summaryDescription" : "Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub at Sanofi. Skills: Product Complaints, Quality Services, Korean Language. Handle product technical complaints. Process product technical complaints", "postedDate" : "2026-06-11T14:19:53.262", "createdAt" : "2026-06-11T14:19:53.251", "lastUpdated" : "2026-06-12T14:26:53.244", "ingestTimestamp" : "2026-06-11T14:19:53.251", "mongoId" : "6a26763574d8ee00a022df43", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Petaling-Jaya/Manufacturing-and-Services-Senior-Specialist-Quality-Services-Product-Complaints-KL-Hub_R2855749", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Translation", "Interpretation", "Product Complaints", "Quality Services", "Korean Language", "Product technical complaints", "Complaint management", "Regulatory standards", "QMS records", "Data privacy regulations", "GxP activities", "Medical devices", "Pharmaceutical products", "Combination products", "GxP", "Quality Management System", "Adverse Event", "Pharmacovigilance", "Field Alert Reporting", "Regulatory requirements" ], "skillCount" : 20, "jobCategory" : "engineering", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a25babb74d8ee00a01c249c", "title" : "Senior Manager - Inventory and Customer Success", "company" : "Brilliant", "industry" : "E-Commerce", "salary" : { "min" : 90000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukegan, IL", "locations" : [ "Waukegan", "IL" ], "timestamp" : "2026-06-15T08:02:47.357", "fingerprint" : "c52a0908759ce6f9da73fff7b81610a51e9c1052f5fd66aa51af624b0fc2b746", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://brilliant.breezy.hr/p/10d83c79be1b-senior-manager-inventory-and-customer-success", "externalId" : "10d83c79be1b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukegan", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3602273,-87.8318164" } ], "locationText" : "Waukegan, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage inventory levels, Ensure customer satisfaction, Drive customer retention, Achieve value realization", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Title: Senior Manager Inventory and Customer Success Location: Waukegan, Illinois (onsite 5 days/week) Reports To: Senior Director of Global Fulfillment Compensation: $90,000-110,000 plus benefits and equity About Brilliant: Brilliant is an innovative branded products and corporate gifting company.", "summaryDescription" : "Senior Manager - Inventory and Customer Success at Brilliant. Manage inventory levels. Ensure customer satisfaction", "createdAt" : "2026-06-14T00:23:48.662", "lastUpdated" : "2026-06-15T08:02:47.357", "ingestTimestamp" : "2026-06-14T00:23:48.662", "mongoId" : "6a25babb74d8ee00a01c249c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 90000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.85 }, { "id" : "68ed10ac70f0b99d58e7bb0b", "title" : "Customer Experience and Collections Operations Lead", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, no business category", "salary" : { "min" : 185000.0, "max" : 300000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Customer Experience and Collections Operations role in Sao Paulo, Brazil, adjusted for the financial services industry and full-time employment." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "certifications" : [ "PMP", "Project Management Professional" ], "timestamp" : "2026-06-15T10:41:20.067", "fingerprint" : "17fde3deb880150ecd01ac4b0ef702e6be5cadb6f3c94152c2171aa2f5cdc920", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3104938/apply", "externalId" : "980cc027-3ab6-4e10-9563-65e082e07ebc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Excel, Tableau, BI tools", "professionalSkills" : [ "Customer Experience", "Collections Strategy", "Partner Management", "Financial Services", "Program Management", "Process Optimization", "Data Analysis", "Portfolio Management", "Recovery Rates", "Regulatory Compliance" ], "hardSkillsList" : [ "Data analytics", "Excel", "Tableau", "BI tools", "Statistical modeling", "Machine learning", "Negotiation", "Influencing", "Stakeholder management" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "Data analytics", "level" : "intermediate" }, { "name" : "Excel", "level" : "intermediate" }, { "name" : "Tableau", "level" : "intermediate" }, { "name" : "BI tools", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "Negotiation", "level" : "intermediate" }, { "name" : "Influencing", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer Experience, Collections Operations, Program Management, Stakeholder Management", "majorSkillsList" : [ "Customer Experience", "Collections Operations", "Program Management", "Stakeholder Management" ], "coreResponsibilities" : "Own customer support strategy, Optimize customer support strategy, Own collections strategy, Optimize collections strategy, Align strategy with business goals, Lead policy development, Lead procedure development, Lead recovery strategy implementation, Manage customer-impacting issues, Manage crisis situations, Manage escalations, Oversee collections performance, Manage portfolio, Drive continuous improvement, Act as primary point of contact, Support partner selection, Support partner on-boarding, Establish operational frameworks, Establish SLAs, Establish incident management processes, Coordinate with Legal teams, Coordinate with Business Development teams, Define processes, Monitor processes, Analyze processes, Define metrics, Monitor metrics, Analyze metrics, Identify improvement opportunities, Develop dashboards, Maintain dashboards, Track key performance indicators, Lead implementation of new products, Lead implementation of initiatives, Lead implementation of process improvements, Ensure compliance with regulatory requirements, Provide regular reporting, Provide insights to senior management", "teamCollaboration" : "Cross-functional teams; Partner with Product; Partner with Tech; Partner with Operations; Coordinate with Legal; Coordinate with Business Development; Stakeholder management", "projectManagementSkills" : [ "Program Management" ], "domainKnowledge" : "Financial Services regulations; Credit payments; Fintech regulations; Brazilian market operations", "domainList" : [ "financial-services-regulations", "credit-payments", "fintech-regulations", "brazilian-market-operations" ], "domainSpecificKnowledge" : [ "Financial Services regulations", "Credit payments", "Fintech regulations", "Brazilian market operations" ], "toolProficiency" : [ "Excel", "Tableau", "BI tools" ], "communicationSkills" : "Communicate with senior leadership", "problemSolvingSkills" : "Problem solving; Data analytics", "outcomesObjectives" : "Drive excellence in customer support; Drive excellence in collections operations; Drive excellence in partner management; Ensure compliance with policies; Deliver results", "qualificationsBasic" : "Bachelor's degree, Experience in problem solving, Experience in data analytics, Advanced Excel skills, Fluent in English, Solid experience in Customer Experience Program Management, Solid experience in Collections Program Management, Solid experience in Consumer Lending Collections, Experience in Brazilian market operations, Negotiation skills, Influencing skills, Stakeholder management skills", "qualificationsPreferred" : "Experience with statistical modeling, Experience with machine learning, PMP or equivalent certification, Understanding of Financial Services regulations, Understanding of credit payments regulations, Understanding of Fintech regulations, Experience launching financial products, Experience scaling financial products, Experience launching customer support sites, Experience scaling customer support sites, Experience launching customer support services, Experience scaling customer support services, Familiarity with Tableau preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services regulations and internal policies. Your ability to communicate effectively with senior leadership, manage crisis situations, plan capacities, and deliver results will be crucial for success. Key job responsibilities Strategic Customer Experience & Collections Management * Own and optimize the customer support and collections strategy for Financial Services, aligning with Amazon's customer experience and business goals * Lead the development and implementation of customer support and collections policies, procedures, and recovery strategies * Manage customer-impacting issues in real-time, including crisis management and escalations * Oversee collections performance, including portfolio management and recovery rates * Drive continuous improvement in collections effectiveness and efficiency Partner and Operations Management * Act as the primary point of contact between Customer Support, Collections, and key stakeholders including Risk, Product Management, Operations, and Technical teams * Support partner selection and on-boarding, establishing operational frameworks, SLAs, and incident management processes * Coordinate with Legal and Business Development teams on partner selection, contract management and compliance Program Management, Process Optimization & Analysis * Define, monitor, and analyze customer support, collections, and experience processes and metrics (CSAT, FCR, AHT, CPU, Recovery Rates) to identify improvement opportunities * Develop and maintain dashboards for tracking key performance indicators * Lead implementation of new customer support products, initiatives, and process improvements * Ensure compliance with regulatory requirements in customer support and collections operations * Provide regular reporting and insights to senior management on performance metrics and trends A day in the life You'll be pioneering the development of our Financial Services customer experience and collections framework. You will be part of fast-moving Day 1 culture team and will need to wear multiple hats as we scale the business while partnering with Product, Tech, and Operations. Your days will focus on establishing foundational elements to design customer support and collections processes, create performance metrics and dashboards, and build relationships across multiple stakeholders. About the team We embrace diversity and inclusion as key pillars of our culture. We offer: * Inclusive team culture that values diverse perspectives * Work-life balance with flexible working hours * Strong emphasis on mentorship and career development * Opportunity to shape the future of Financial services in Latin America Basic Qualifications: - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field - Experience in problem solving and data analytics - Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred) - Speak, write, and read fluently in English, and have the ability to take direction in English - Solid experience in Customer Experience / Support Program Management - Solid experience in Consumer Lending Collections - Experience in Brazilian market operations - Strong negotiation, influencing and stakeholder management skills Preferred Qualifications: - Experience with statistical modeling / machine learning - Project Management Professional (PMP) or equivalent certification - Strong understanding of Financial Services, credit payments or Fintech regulations - Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer Experience and Collections Operations Lead at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Experience, Collections Operations, Program Management, Stakeholder Management. Own customer support strategy. Optimize customer support strategy", "postedDate" : "2026-06-13T15:46:54.285", "createdAt" : "2026-06-13T15:46:54.285", "lastUpdated" : "2026-06-15T10:41:20.067", "ingestTimestamp" : "2026-06-13T15:46:54.285", "mongoId" : "68ed10ac70f0b99d58e7bb0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3104938/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Data analytics", "Excel", "Tableau", "BI tools", "Statistical modeling", "Machine learning", "Negotiation", "Influencing", "Stakeholder management", "Leadership", "Mentorship", "Customer Experience", "Collections Operations", "Program Management", "Stakeholder Management", "Collections Strategy", "Partner Management", "Financial Services", "Process Optimization", "Data Analysis", "Portfolio Management", "Recovery Rates", "Regulatory Compliance", "Financial Services regulations", "Credit payments", "Fintech regulations", "Brazilian market operations", "PMP", "Project Management Professional" ], "skillCount" : 29, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "69e1043f2beec4dd3def2453", "title" : "Economist, Customer Experience and Business Trends", "company" : "Amazon.com Services LLC", "industry" : "Economics, Economist, cx and business trends", "salary" : { "min" : 136000.0, "max" : 184000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T11:10:44.201", "fingerprint" : "af2c91080556ef31c90382ba3f41932f7da6dd0ec6af14ee9b2687fe600011bf", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386682/apply", "externalId" : "b19d3f3b-a5ec-4c98-a52b-c55b0b2789ab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "PhD", "technicalSkills" : "SQL, Python, R, Spark, Airflow, AWS, GCP, Azure, Scikit-learn, TensorFlow, PyTorch, Tableau, Power BI, Databricks, Snowflake, BigQuery, Redshift, Dbt, Fivetran, Delta Lake, SageMaker, Vertex AI, Synapse, ML Studio, Hugging Face, MLflow", "professionalSkills" : [ "Quantitative analysis", "Statistical modeling", "Machine learning", "Data engineering", "Business intelligence", "Data visualization", "Experiment design", "Causal inference" ], "hardSkillsList" : [ "Regression analysis", "Classification modeling", "Clustering algorithms", "Time-series forecasting", "A/B testing", "Data wrangling", "ETL processes", "Model deployment", "Performance tuning" ], "hardSkills" : [ { "name" : "Regression analysis", "level" : "intermediate" }, { "name" : "Classification modeling", "level" : "intermediate" }, { "name" : "Clustering algorithms", "level" : "intermediate" }, { "name" : "Time-series forecasting", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Data wrangling", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Model deployment", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" } ], "majorSkills" : "Data Science, Machine Learning, Data Engineering, Business Intelligence", "majorSkillsList" : [ "Data Science", "Machine Learning", "Data Engineering", "Business Intelligence" ], "coreResponsibilities" : "Develop and implement machine learning models, Design and build data pipelines, Create and maintain BI dashboards, Perform statistical analysis, Conduct A/B testing, Collaborate with stakeholders, Present findings to leadership, Ensure data quality and integrity, Optimize data infrastructure, Stay updated on industry trends", "teamCollaboration" : "Cross-functional teams; Product managers; Engineering teams; Business stakeholders", "domainKnowledge" : "Customer experience; Business trends", "domainList" : [ "customer-experience", "business-trends" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "Tableau", "Power BI", "Databricks", "Snowflake", "BigQuery", "Redshift", "Dbt", "Fivetran", "Delta Lake", "SageMaker", "Vertex AI", "Synapse", "ML Studio", "Hugging Face", "MLflow" ], "communicationSkills" : "Present findings; Communicate insights", "documentationSkills" : "Document models; Document pipelines", "problemSolvingSkills" : "Analyze complex data; Solve business problems", "qualificationsBasic" : "5+ years of experience in data science or related field, Proficiency in SQL, Experience with Python or R", "qualificationsPreferred" : "PhD in a quantitative field, Experience with AWS, GCP, or Azure, Experience with ML frameworks like scikit-learn, TensorFlow, or PyTorch, Experience with BI tools like Tableau or Power BI, Experience with data engineering tools like Spark or Airflow", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about leveraging data and economics to enhance customer experience across Amazon's diverse businesses? The Customer Experience and Business Trends (CXBT) organization is seeking an Economist to join our Benchmarking Economics Analytics and Measurement (BEAM) team. Our mission is to drive customer experience improvements through innovative economic modeling, advanced analytics, and scalable scientific solutions. As an Economist on our team, you will collaborate with senior management, business stakeholders, scientists, engineers, and economics leadership to solve complex business challenges across Amazon's business lines. You'll develop sophisticated econometric models using our world-class data systems, applying diverse methodologies spanning causal inference, machine learning, and generative AI. In this fast-paced environment, you'll tackle challenging problems that directly influence strategic decision-making and drive measurable business impact. Key job responsibilities - Develop economic theory and deliver causal machine learning models at scale - Collaborate with cross-functional teams to translate research into scalable solutions - Write effective business narratives and scientific papers to communicate to both business and technical audiences - Drive data-driven decision making to improve customer experience About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - PhD in economics or equivalent Preferred Qualifications: - 2+ years of industry, consulting, government, or academic research experience - Knowledge of at least one statistical software package such as R, Stata, Matlab, SAS - Experience in prediction and forecasting in a research or industrial environment - Experience with handling of large datasets Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 136,000.00 - 184,000.00 USD annually USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually", "summaryDescription" : "Economist, Customer Experience and Business Trends at Amazon.com Services LLC. Skills: Data Science, Machine Learning, Data Engineering, Business Intelligence. Develop and implement machine learning models. 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"Python", "R", "Spark", "Airflow", "AWS", "GCP", "Azure", "Scikit-learn", "TensorFlow", "PyTorch", "Tableau", "Power BI", "Databricks", "Snowflake", "BigQuery", "Redshift", "Dbt", "Fivetran", "Delta Lake", "SageMaker", "Vertex AI", "Synapse", "ML Studio", "Hugging Face", "MLflow" ], "skillCount" : 49, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "693c2b8b70f0b99d5843fd84", "title" : "Data Engineer, Customer Experience and Business Trends, Customer Experience and Business Trends", "company" : "ADCI", "industry" : "Software Development, Data Engineering, cx and business trends", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Data Engineer in Bengaluru, India, adjusted 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"Data solutions", "Business reporting", "Production data pipeline", "Machine learning", "Optimization models", "Statistical models", "Simulations" ], "hardSkillsList" : [ "Data modeling", "ETL pipelines", "Data warehousing", "Data lakes", "Data services", "Analytics infrastructure", "Data products", "Data solutions", "Business reporting", "Production data pipeline", "Machine learning", "Optimization models", "Statistical models", "Simulations", "Root cause analysis", "Query performance tuning" ], "softSkillsList" : [ "Business skills", "Communication skills" ], "hardSkills" : [ { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "ETL pipelines", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "Data lakes", "level" : "intermediate" }, { "name" : "Data services", "level" : "intermediate" }, { "name" : "Analytics infrastructure", "level" : "intermediate" }, { "name" : "Data products", "level" : "intermediate" }, { "name" : 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enhancements, Identify process improvement opportunities, Drive innovation, Design data products, Evangelize data products, Implement data products, Design data solutions, Evangelize data solutions, Implement data solutions, Work in complex data environment, Employ right architecture, Handle data, Support analytics use cases, Support business reporting, Support production data pipeline, Support machine learning, Support optimization models, Support statistical models, Support simulations, Partner with software teams, Support integration of models, Support enhanced logic, Mentor Data Engineers, Train Data Engineers", "teamCollaboration" : "Partner with software teams", "domainKnowledge" : "Customer experience; Business trends; Econometrics; ML models; Data systems; Cloud data stacks; Data modeling; Data warehousing; ETL pipelines; Data systems; Database solutions; Data warehouse solutions; Data lake solutions; AWS services; Non-relational databases; Software development life cycle; Coding standards; Software architectures; Code reviews; Source control management; Continuous deployments; Testing; Operational excellence; Data products; Data sets; Data integration; AWS CDK; Query performance tuning", "domainList" : [ "customer-experience", "business-trends", "econometrics", "ml-models", "data-systems", "cloud-data-stacks", "data-modeling", "data-warehousing", "etl-pipelines", "database-solutions", "data-warehouse-solutions", "data-lake-solutions", "aws-services", "non-relational-databases", "software-development-life-cycle", "coding-standards", "software-architectures", "code-reviews", "source-control-management", "continuous-deployments", "testing", "operational-excellence", "data-products", "data-sets", "data-integration", "aws-cdk", "query-performance-tuning" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Econometrics", "ML models", "Data systems", "Cloud data stacks", "Data modeling", "Data warehousing", "ETL pipelines", "Data 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services, Expertise in Java, Expertise in Python, Expertise in Scala", "qualificationsPreferred" : "Experience with non-relational databases, Knowledge of professional software engineering, Experience building data products incrementally, Experience integrating data sets, Experience with AWS CDK, Query performance tuning skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Would you like to join a customer-obsessed team focused on driving improved customer experiences across Amazon products and services? Customer Experience & Business Trends (CXBT) is looking for a Data Engineer to design, manage, and continuously enhance our analytics infrastructure. CXBT is focused on deeply understanding and improving Amazon customer experiences globally and uses this infrastructure to develop and deliver analytics applications for metrics generation, metrics correlation, econometrics, ML models, and other use cases to ultimately help provide insights that drive enhanced customer experiences. You will drive data engineering initiatives, and build end-to-end data solutions that are highly available, scalable, stable, secure, and cost-effective. You must possess excellent business and communication skills and be able to work with customers to analyze requirements and build solutions. You are a self-starter, have a proven track record of dealing with ambiguity and working in a fast-paced, highly dynamic environment. You are experienced in building efficient and scalable data services and have the ability to integrate data systems with AWS tools and services to support a variety of customer use cases/applications. Key job responsibilities - Manage AWS resources including Glue, Redshift, MWAA, EMR, Lambda. - Diagnose and resolve operational issues, perform detailed root cause analysis, respond to suggestions for enhancements. - Identify process improvement opportunities to drive innovation. - Design, evangelize, and implement state-of-the-art data products and solutions that help us provide a great customer experience. - Work in a complex data environment, employ the right architecture to handle data, and support various analytics use cases including business reporting, production data pipeline, machine learning, optimization models, statistical models, and simulations. - Partner with software teams to support integration of models and enhanced logic into portal-based tools. - Mentor and Train Data Engineers. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - 4+ years of data engineering experience - Experience with data modeling, warehousing and building ETL pipelines - Experience with SQL - Experience building large-scale, high-throughput, 24x7 data systems - Experience with database, data warehouse or data lake solutions - Knowledge of AWS services including S3, Redshift, EMR, Kinesis and RDS - Expertise in at least one of the programming languages: Java, Python, or Scala Preferred Qualifications: - Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases) - Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence - Experience building data products incrementally and integrating and managing data sets from multiple sources - Experience with AWS CDK (Typescript) - Query performance tuning skills using Unix profiling tools and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Data Engineer, Customer Experience and Business Trends, Customer Experience and Business Trends at ADCI. Skills: Data engineering, Analytics infrastructure, Data solutions, AWS services. Manage AWS resources. 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: "Pune", "locations" : [ "Pune" ], "timestamp" : "2026-06-16T06:40:20.426", "fingerprint" : "3f2eecf6e2d5d1fd3fff78af1615c0178375c0f764c90ada871109e2c6f438eb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphasense/jobs/8585343002", "externalId" : "8585343002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, India", "technicalSkills" : "Excel", "professionalSkills" : [ "Client onboarding", "Vendor onboarding", "Contract review", "Billing issues", "Account reconciliations" ], "hardSkillsList" : [ "AR process", "O2C process", "Collections process", "Invoice resubmission", "Vendor records", "Tax certificates", "Bank verification", "TIN validation", "Sales order audit", "Invoice audit", "Billing system maintenance", "Account reconciliation" ], "hardSkills" : [ { "name" : "AR 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internal requests, Complete banking forms, Provide financial documentation, Manage W9s, Manage Tax Certificates, Manage cases requiring escalation, Resubmit invoices, Respond to urgent escalations, Flag urgent escalations internally, Ensure open cases are managed, Action assigned cases, Own vendor onboarding process, Review vendor records, Validate vendor records, Maintain vendor records, Provide W-9, Provide 10F forms, Provide NO PE certificates, Provide banking information, Provide COI, Provide TRC, Create vendors in procurement systems, Perform bank verification, Perform TIN validation, Review contract data, Review SFDC data, Audit sales orders, Audit invoices, Ensure successful invoice delivery, Meet client invoicing requirements, Ensure compliance with company policies, Understand contract structure, Understand billing practices, Understand customer policies, Resolve simple billing issues, Flag cases for internal audit, Maintain accounts receivable records, Ensure aging is up to date, Apply credits, Apply collections, Account for uncollectible amounts, Clear miscellaneous differences, Perform account reconciliations, Maintain billing system, Generate invoices, Ensure timely invoicing, Resolve client invoicing issues, Interface with sales teams, Interface with customer delivery teams, Ensure compliance with client systems, Support monthly close, Support Finance team", "teamCollaboration" : "Interface with sales teams; Interface with customer delivery teams; Support Finance team", "domainKnowledge" : "Accounts Receivable; O2C; Collections process; Billing practices; Customer policies; Financial documentation; Tax certificates; Vendor onboarding", "domainList" : [ "accounts-receivable", "o2c", "collections-process", "billing-practices", "customer-policies", "financial-documentation", "tax-certificates", "vendor-onboarding" ], "domainSpecificKnowledge" : [ "Accounts Receivable", "O2C", "Collections process", "Billing practices", "Customer policies", "Financial documentation", "Tax certificates", "Vendor onboarding" ], "toolProficiency" : [ "SAP", "Oracle", "Ariba", "Coupa", "Tungsten", "Ramp", "Wise", "NetSuite", "Salesforce", "Maxio", "Sage Intacct" ], "communicationSkills" : "Oral communication; Written communication", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "NY or EST shift hrs, 2 pm to 11 pm IST, Extended hours required", "qualificationsBasic" : "1 years’ experience in AR, 1 years’ experience in O2C, 1 years’ experience in collections process", "qualificationsPreferred" : "Advanced proficiency in Excel, Experience with Maxio, Experience with NetSuite, Experience with Sage Intacct, Experience with Salesforce", "workSiteFlexibility" : "Onsite", "rawDescription" : "About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to: The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed. The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal. The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed. The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned. Vendor Onboarding: The Queue Specialist will own the process of vendor onboarding for AlphaSense and its clients, including but not limited to: Review, validate, and maintain vendor records, legal names, tax IDs, addresses, and contact information. Provide documents such as W-9, 10F forms, NO PE certificates, banking information, COI, TRC etc. Ensure accurate vendor creation in procurement systems (SAP, Oracle, Ariba, Coupa, Tungsten, Ramp, Wise etc Different client portal from different geographical locations). Perform high-importance confirmations including bank verification and TIN validation. Hands on Experience in NetSuite and Salesforce. Contract Review: Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols. Note : We are looking for candidate who is ready to work in NY or EST shift hrs that is 2 pm to 11pm IST Immediate Joiners will be preferred. Skills And Requirements Minimum 1 years’ experience in AR, O2C and collections process, whether directly as a biller, a collections specialist or a queue management specialist. Advanced proficiency in Excel is encouraged. Strong analytical skills are essential; the ideal candidate will have a keen eye for detail and will not allow emails or cases to fall through the cracks. Strong oral and written communication skills in English with the ability to effectively gather and convey information via e-mail or phone with people located in other non-local offices and in different time zones. Experience with Maxio, NetSuite, Sage Intacct and Salesforce will be preferred. The ideal candidate will be a self-motivated, proactive, deadline-oriented, fast learner, who is an organized, dedicated, flexible, hands-on team player with excellent problem-solving skills. \"Roll-up-the-sleeves\" approach is required. Comfortable in an unstructured, dynamic, fast-paced environment. Extended hours required during peak business periods – financial close, audit periods, and as required by management. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform account reconciliations (with banks and payment gateways). Maintain the billing system. Generate invoices and account statements as needed upon request. Monitor and collect accounts receivable email queue; strengthen and grow relationships with clients by communicating with customers regarding past-due accounts and ensuring the AR Lead responsible for primary outreach is keeping to their queue. Support other accounting and finance team members and assist in general financial management and analysis. Proficiency with Microsoft Office (Excel, Word, etc) and Google Drive. Ability to work independently, and exercise integrity and confidentiality in handling information. Ensure accurate and timely invoicing through the resolution of client invoicing issues. Interface with the sales, and customer delivery teams in the field. Ensure compliance with client systems. Timely and efficient monthly close through the support of the Finance team on any ad hoc requests that require time sensitive attention and support from the Billing & Collections team the Specialist may be able to assist on. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.", "summaryDescription" : "Accounts Receivable Client Onboarding And Customer Specialist at AlphaSense. Skills: Accounts Receivable, Client Onboarding, Customer Specialist. Handle new email threads. Process routine questions", "postedDate" : "2026-06-14T19:19:56.525", "createdAt" : "2026-06-14T19:19:56.525", "lastUpdated" : "2026-06-16T06:40:20.426", "ingestTimestamp" : "2026-06-14T19:19:56.525", "mongoId" : "6a2ca61c74d8ee00a09b9a32", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AR process", "O2C process", "Collections process", "Invoice resubmission", "Vendor records", "Tax certificates", "Bank verification", "TIN validation", "Sales order audit", "Invoice audit", "Billing system maintenance", "Account reconciliation", "Accounts Receivable", "Client Onboarding", "Customer Specialist", "Client onboarding", "Vendor onboarding", "Contract review", "Billing issues", "Account reconciliations", "O2C", "Billing practices", "Customer policies", "Financial documentation", "SAP", "Oracle", "Ariba", "Coupa", "Tungsten", "Ramp", "Wise", "NetSuite", "Salesforce", "Maxio", "Sage Intacct" ], "skillCount" : 35, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Consultant / Manager - Customer Contact and Ai Experts at Baringa", "postedDate" : "2026-06-15T23:15:33.847", "createdAt" : "2026-06-15T23:15:33.847", "lastUpdated" : "2026-06-16T08:58:46.583", "ingestTimestamp" : "2026-06-15T23:15:33.847", "mongoId" : "6a30511af292fd229cefa908", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6960822f0937eae70e9c7f8f", "title" : "Apprentice - Health and Social Care (Customer Only)", "company" : "Homegroup", "industry" : "Government", "salary" : { "min" : 10.0, "max" : 12.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "County Durham-Durham-Durham (Mercury House)", "locations" : [ "County Durham-Durham-Durham (Mercury House)", "21.Jan.26, 11:59:00 PM", "243550, 243550, true" ], "certifications" : [ "Industry recognised qualification" ], "timestamp" : "2026-06-15T07:06:41.989", "fingerprint" : "255c95d377317e0c50a4a88a7776627422e8fc1bb2d4011709e5425b9191a15d", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=243550", "externalId" : "243550", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Durham", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6666670,-1.7500000" } ], "locationText" : "Durham, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "IT skills", "professionalSkills" : [ "Customer service", "Administrative support", "Risk assessments" ], "hardSkillsList" : [ "Handling sensitive information" ], "softSkillsList" : [ "Empathetic" ], "hardSkills" : [ { "name" : "Handling sensitive information", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" } ], "majorSkills" : "Referral coordination, Customer service, Information gathering", "majorSkillsList" : [ "Referral coordination", "Customer service", "Information gathering" ], "coreResponsibilities" : "Receive and triage referrals, Gather further information, Provide customer service, Provide administrative support, Make informed decisions, Maintain accurate records, Liaise with internal teams, Liaise with external agencies, Promote our services, Build relationships with stakeholders", "teamCollaboration" : "Internal teams; External agencies; Stakeholders", "domainKnowledge" : "Adult Social Care; Mental health wellbeing", "domainList" : [ "adult-social-care", "mental-health-wellbeing" ], "domainSpecificKnowledge" : [ "Adult Social Care", "Mental health wellbeing" ], "communicationSkills" : "Handling sensitive information", "documentationSkills" : "Maintain accurate records", "continuousLearning" : "Apprenticeship learning; Study for qualification", "problemSolvingSkills" : "Make informed decisions", "specialRequirements" : "Enhanced DBS check", "qualificationsBasic" : "GCSEs in English and maths, Fantastic attitude, Keen to learn, Build brilliant team relationships, Good IT skills, Genuine interest in learning, Personal and professional development, Good communication skills, Handling sensitive information with professionalism, Current or previous customer of Home Group, Live in a Home Group property", "qualificationsPreferred" : "Level 2 qualification", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Salary from £10.00 to £ 12.21 , plus an industry recognised qualification that we pay for, and brilliant benefits including health cash plan! Fixed term Apprenticeship of 15 months duration, full time (37.5 hpw) Durham – hybrid working Home, a place where you belong Have you always wanted to develop a career in Adult Social Care and to gain the skills to grow and thrive in the sector? Are you ready to be the first point of contact for those seeking support? We’re looking for a proactive and empathetic Referral Coordinator to join our Single Point of Access team within the Durham Mental Wellbeing Alliance to help ensure individuals are placed in the right services at the right time. Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply. What you’ll do Receive and triage referrals into the Alliance from a range of sources including health services, social care and housing providers. Gather further information from agencies and individuals to support the referral process and provide high-quality customer service and administrative support across the team. Make informed decisions on suitability and the most appropriate services to meet individual needs. Maintain accurate records of referral outcomes, support needs and risk assessments. Liaise with internal teams and external agencies to ensure smooth referral pathways. Promote our services to maximise referrals and build strong relationships with stakeholders. Why join us The Durham Mental Wellbeing Alliance was commissioned by Durham County Council in April 2021. It brings together a group of organisations that offer different types of support with a wide variety of issues that can impact someone’s mental health and wellbeing. You’ll experience what it’s like to work as an Alliance and gain lots of skills, knowledge and training along the way. You have Ideally you have GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning. You meet the entry requirements of the training requirements which are: to have a fantastic attitude, be keen to learn and build brilliant team relationships We’re a high-tech organisation so we need you to have good IT skills. A genuine interest in learning and personal and professional development – this is a learning role after all! Good communication skills including handling sensitive information with professionalism. You are a current or previous customer of Home Group or currently live in a Home Group property. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You will be doing a level 2 qualification , and this will last 15 months. You’ll gain stacks of experience to help you launch your career. Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future! This is a hybrid role, based at least two days a week from our office at Mercury House, Durham and you will be able to work from home on other days. You will have built in time (20% of your working week) for study and support for working towards your qualification. You’ll need an Enhanced DBS check done and we pay for that. What’s in it for you? 34 days leave (this includes bank hols and a “me day”), and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more. Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for! Instant pay access with Stream Find out more Click APPLY NOW to see our Health and Social Care Job Title Job Description , find out about us , for help to apply and for all our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Durham (Mercury House) Belmont Business Park", "summaryDescription" : "Apprentice - Health and Social Care (Customer Only) at Homegroup. Skills: Referral coordination, Customer service, Information gathering. Receive and triage referrals. Gather further information", "createdAt" : "2026-06-14T09:32:54.237", "lastUpdated" : "2026-06-15T07:06:41.989", "ingestTimestamp" : "2026-06-14T09:32:54.237", "mongoId" : "6960822f0937eae70e9c7f8f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Handling sensitive information", "Empathetic", "Referral coordination", "Customer service", "Information gathering", "Administrative support", "Risk assessments", "Adult Social Care", "Mental health wellbeing", "Industry recognised qualification" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69e1043f2beec4dd3def2456", "title" : "Economist, Customer Experience and Business Trends", "company" : "Amazon.com Services LLC", "industry" : "Economics, Economist, cx and business trends", "salary" : { "min" : 136000.0, "max" : 184000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T02:18:51.874", "fingerprint" : "0b97a00eab2c7cea181b4a268949b3fafb6ef248e257854a4af1db2e1282629a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386681/apply", "externalId" : "1bc0baa2-6cff-4168-a291-f2e1c3c039f2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "PhD", "technicalSkills" : "Python, R, Scala, Spark, SQL, Machine learning, Generative AI, AWS, GCP, Azure", "professionalSkills" : [ "Economic modeling", "Causal inference", "Business intelligence", "Data engineering", "ML/AI", "Analytics engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Econometrics", "Statistical modeling", "Machine learning models", "Data analysis" ], "hardSkills" : [ { "name" : "Econometrics", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Machine learning models", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Economic theory, Machine learning, Causal inference, Generative AI", "majorSkillsList" : [ "Economic theory", "Machine learning", "Causal inference", "Generative AI" ], "coreResponsibilities" : "Develop economic theory, Deliver causal machine learning models, Collaborate with cross-functional teams, Translate research into scalable solutions, Write business narratives, Write scientific papers, Communicate to business audiences, Communicate to technical audiences, Drive data-driven decision making, Improve customer experience", "teamCollaboration" : "Cross-functional teams; Senior management; Business stakeholders; Scientists; Engineers; Economics leadership", "domainKnowledge" : "Customer experience; Business trends; Benchmarking economics; Analytics measurement", "domainList" : [ "customer-experience", "business-trends", "benchmarking-economics", "analytics-measurement" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Benchmarking economics", "Analytics measurement" ], "communicationSkills" : "Business narratives; Scientific papers", "documentationSkills" : "Scientific papers", "innovationCreativity" : "Innovative economic modeling; Scalable scientific solutions", "problemSolvingSkills" : "Complex business challenges", "outcomesObjectives" : "Enhance customer experience; Drive customer experience improvements; Influence strategic decision-making; Drive measurable business impact", "qualificationsBasic" : "PhD in economics", "qualificationsPreferred" : "2+ years of industry experience, 2+ years of consulting experience, 2+ years of government experience, 2+ years of academic research experience, Knowledge of R, Knowledge of Stata, Knowledge of Matlab, Knowledge of SAS, Experience in prediction, Experience in forecasting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about leveraging data and economics to enhance customer experience across Amazon's diverse businesses? The Customer Experience and Business Trends (CXBT) organization is seeking an Economist to join our Benchmarking Economics Analytics and Measurement (BEAM) team. Our mission is to drive customer experience improvements through innovative economic modeling, advanced analytics, and scalable scientific solutions. As an Economist on our team, you will collaborate with senior management, business stakeholders, scientists, engineers, and economics leadership to solve complex business challenges across Amazon's business lines. You'll develop sophisticated econometric models using our world-class data systems, applying diverse methodologies spanning causal inference, machine learning, and generative AI. In this fast-paced environment, you'll tackle challenging problems that directly influence strategic decision-making and drive measurable business impact. Key job responsibilities - Develop economic theory and deliver causal machine learning models at scale - Collaborate with cross-functional teams to translate research into scalable solutions - Write effective business narratives and scientific papers to communicate to both business and technical audiences - Drive data-driven decision making to improve customer experience About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - PhD in economics or equivalent Preferred Qualifications: - 2+ years of industry, consulting, government, or academic research experience - Knowledge of at least one statistical software package such as R, Stata, Matlab, SAS - Experience in prediction and forecasting in a research or industrial environment - Experience with handling of large datasets Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 136,000.00 - 184,000.00 USD annually USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually", "summaryDescription" : "Economist, Customer Experience and Business Trends at Amazon.com Services LLC. Skills: Economic theory, Machine learning, Causal inference, Generative AI. Develop economic theory. Deliver causal machine learning models", "postedDate" : "2026-06-13T08:27:39.206", "createdAt" : "2026-06-13T08:27:39.206", "lastUpdated" : "2026-06-15T02:18:51.874", "ingestTimestamp" : "2026-06-13T08:27:39.206", "mongoId" : "69e1043f2beec4dd3def2456", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10386681/apply", "salaryAnnualMin" : 136000, "salaryAnnualMax" : 184000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Econometrics", "Statistical modeling", "Machine learning models", "Data analysis", "Economic theory", "Machine learning", "Causal inference", "Generative AI", "Economic modeling", "Business intelligence", "Data engineering", "ML/AI", "Analytics engineering", "Quantitative analysis", "Customer experience", "Business trends", "Benchmarking economics", "Analytics measurement" ], "skillCount" : 18, "jobCategory" : "other", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ebf7e74d8ee00a0e9ac3b", "title" : "Sample Handling Assistant", "company" : "Labcorp", "salary" : { "min" : 300000.0, "max" : 450000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Sample Handling Assistant in Bengaluru, India, based on 2024-2025 market data for the healthcare industry, adjusted for seniority and city tier." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T00:29:50.912", "fingerprint" : "9bea757fda0d2b98abf1e24179d530d58ee84f6ed67e5301e00c76b2870d0115", "source" : "workday", "language" : "en", "applyUrl" : "https://labcorp.wd1.myworkdayjobs.com/External/job/Bengaluru-India/Sample-Handling-Assistant-I_2616012", "externalId" : "2616012", "industryFunction" : { }, "locationPoint" : "20.5937,78.9629", "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "majorSkills" : "Process management, Operational efficiency", "majorSkillsList" : [ "Process management", "Operational efficiency" ], "coreResponsibilities" : "Assist with sample handling, Maintain laboratory equipment, Follow standard operating procedures, Ensure accurate record-keeping, Support research and development activities, Collaborate with laboratory staff, Manage inventory of supplies, Prepare samples for analysis", "teamCollaboration" : "Laboratory staff; Research teams", "domainKnowledge" : "Laboratory operations; Sample handling protocols", "domainList" : [ "laboratory-operations", "sample-handling-protocols" ], "domainSpecificKnowledge" : [ "Laboratory operations", "Sample handling protocols" ], "documentationSkills" : "Accurate record-keeping", "qualificationsBasic" : "5+ years of experience in a relevant field, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Master's degree or PhD, Experience in a fast-paced environment, Experience with laboratory operations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives _._ Labcorp is seeking a Sample Handling Assistant I to join our team at Yeshwantpur in Bengaluru, Karnataka **Work Schedule** Rotating Shift **Job Responsibilities** The Sample Handling Assistant I, is accountable for the data entry and the processing of requisitions received in batches from various regional LPS teams. The Sample Handling Assistant I will perform a variety of tasks. **Performs main functions of the department as needed, which includes but not limited to:** * Accessioning: First & Second entry of patient demographics and administrative questions displayed on requisitions completed in a timely manner * Responsible for completing various batches according to their urgency and defined turnaround time. * Perform Accessioning or Data entry process under supervision of trainer with the expectations to perform Accessioning process independently after completion of training **Additional Responsibilities:** * Ensure received batches are timely processed. * Generate an appropriate audit trail of all activities. * Perform On-call and after-hours duties as needed. * Ensure concerned SOPs are timely read. * Adhere to all company policies and procedures and perform all departmental and interdepartmental SOPs as written. * Adhere to Home Office Policy stated by the company. * Perform all required training. * Maintain the training file correct and up to date. * Ensure proper documentation is made for future reference. * Work well within team environment. * Generate new ideas for departmental process improvement. **Minimum Qualifications** Bachelor’s Degree in Science **Preferred Qualifications** 6 months work experience in a clinical research industry. Master's Degree in Science. **Additional Job Standards** * Strong attention to detail * Ability to work in a team environment **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our [accessibility site](https://careers.labcorp.com/global/en/accessibility) or contact us at [Labcorp Accessibility.](mailto:Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our [Privacy Statement](https://www.labcorp.com/about/web-privacy-policy).", "summaryDescription" : "Sample Handling Assistant at Labcorp. Skills: Process management, Operational efficiency. Assist with sample handling. Maintain laboratory equipment", "postedDate" : "2026-06-11T21:04:57.700", "createdAt" : "2026-06-14T21:04:57.695", "lastUpdated" : "2026-06-16T00:29:50.912", "ingestTimestamp" : "2026-06-14T21:04:57.695", "mongoId" : "6a2ebf7e74d8ee00a0e9ac3b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://labcorp.wd1.myworkdayjobs.com/External/job/Bengaluru-India/Sample-Handling-Assistant-I_2616012", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Process management", "Operational efficiency", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Laboratory operations", "Sample handling protocols" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e43bf8b1b0376634c91d", "title" : "Software Development Engineer, Customer Experience and Business Trends", "company" : "ADCI", "industry" : "Software Development, cx and business trends", "salary" : { "min" : 1750000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Software Development Engineer in Bengaluru, India, adjusted for the Technology industry and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-16T02:23:59.776", "fingerprint" : "6f77892e8b07cc2a446a0005607d4ae131fc10f5de32e823b5074a70e2fb075a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071473/apply", "externalId" : "b7f394b0-ac93-4268-8e94-d2f71fc1bf8a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Java, C++, C#, AI, Machine Learning", "professionalSkills" : [ "Quantitative analysis", "System design", "Architecture decisions", "Technical strategy" ], "hardSkillsList" : [ "Software development", "Data collection", "Data analysis", "Automated data collection", "ML technologies", "Extraction services", "Agile development" ], "softSkillsList" : [ "Customer-obsessed", "Data oriented" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Automated data collection", "level" : "intermediate" }, { "name" : "ML technologies", "level" : "intermediate" }, { "name" : "Extraction services", "level" : "intermediate" }, { "name" : "Agile development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-obsessed" }, { "name" : "Data oriented" } ], "majorSkills" : "Software development, Data analysis, AI, Machine Learning", "majorSkillsList" : [ "Software development", "Data analysis", "AI", "Machine Learning" ], "coreResponsibilities" : "Design scalable software solutions, Develop scalable software solutions, Maintain scalable software solutions, Build automated data collection frameworks, Optimize automated data collection frameworks, Collaborate with cross-functional teams, Understand requirements, Implement efficient solutions, Write high-quality code, Write maintainable code, Follow best practices, Follow design patterns, Participate in code reviews, Contribute to technical documentation, Debug production issues, Implement performance improvements, Enhance data processing capabilities, Contribute to architecture decisions, Contribute to technical strategy, Mentor junior developers, Participate in agile development", "teamCollaboration" : "Cross-functional teams; Product Managers; Data Scientists; Other engineers", "projectManagementSkills" : [ "Agile development" ], "domainKnowledge" : "Customer experience; Business trends; Visual analytic methodologies; Audio analytic methodologies; Quantitative analysis", "domainList" : [ "customer-experience", "business-trends", "visual-analytic-methodologies", "audio-analytic-methodologies", "quantitative-analysis" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Visual analytic methodologies", "Audio analytic methodologies", "Quantitative analysis" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Problem solving", "qualificationsBasic" : "3+ years professional software development experience, 2+ years system design or architecture experience, Experience with full software development life cycle, Experience programming with Java, C++, or C#", "qualificationsPreferred" : "3+ years full software development life cycle experience, Bachelor's degree in computer science, Experience building complex software systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers’ experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer. As an SDE, you will be part of a team that adds new capabilities with multiple visual/audio analytic methodologies. The solutions heavily leverage AI and quantitative analysis to challenge conventional wisdom with hard data. Our SDEs use technology to solve complex problems and get to see the impact of their work first-hand. Key job responsibilities Design, develop, and maintain scalable software solutions for data collection and analysis platforms Build and optimize automated data collection frameworks across different surfaces (web, mobile) Collaborate with cross-functional teams to understand requirements and implement efficient solutions Write high-quality, maintainable code while following best practices and design patterns Participate in code reviews and contribute to technical documentation Debug production issues and implement performance improvements Work with ML technologies and extraction services to enhance data processing capabilities Contribute to architecture decisions and technical strategy Mentor junior developers and participate in team's agile development process A day in the life You'll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large-scale data collection and analysis. You'll tackle challenges ranging from automation framework development to implementing new features for our self-service platforms, while ensuring high performance and reliability. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Experience building complex software systems that have been successfully delivered to customers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Development Engineer, Customer Experience and Business Trends at ADCI. Skills: Software development, Data analysis, AI, Machine Learning. Design scalable software solutions. Develop scalable software solutions", "postedDate" : "2026-06-14T20:26:02.802", "createdAt" : "2026-06-14T20:26:02.802", "lastUpdated" : "2026-06-16T02:23:59.776", "ingestTimestamp" : "2026-06-14T20:26:02.802", "mongoId" : "68c2e43bf8b1b0376634c91d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071473/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "Data collection", "Data analysis", "Automated data collection", "ML technologies", "Extraction services", "Agile development", "Customer-obsessed", "Data oriented", "AI", "Machine Learning", "Quantitative analysis", "System design", "Architecture decisions", "Technical strategy", "Customer experience", "Business trends", "Visual analytic methodologies", "Audio analytic methodologies" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3056f6f292fd229cf31741", "title" : "Team Lead Customer Loyalty and Growth (m/f/d)", "company" : "AnyDesk", "industry" : "Technology", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Lead Customer Loyalty and Growth Team Lead in Lisbon, Portugal, adjusted for the technology industry and lead seniority." }, "location" : "Lisbon, Lisbon, Portugal", "locations" : [ "Lisbon", "Lisbon", "Portugal" ], "timestamp" : "2026-06-16T11:36:10.471", "fingerprint" : "1d5090858790d7ae8f0b29510652d72f1eb6e971ae530a4e75e5d7ecb5adb8cc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/anydesk/jobs/4702488101", "externalId" : "4702488101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "state" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Lisbon, Portugal", "employmentType" : "TEMPORARY", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Portfolio management", "Performance management", "Mentorship", "Execution of initiatives" ], "hardSkillsList" : [ "Customer retention", "Customer growth", "Performance metrics" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer growth", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer loyalty, Customer growth, Team leadership", "majorSkillsList" : [ "Customer loyalty", "Customer growth", "Team leadership" ], "coreResponsibilities" : "Manage high-value portfolio, Oversee regional team performance, Drive retention and expansion metrics, Provide training and coaching, Conduct one-on-ones, Approve discounts and escalations, Deliver performance reports, Identify trends and areas for improvement, Collaborate with management on initiatives, Align team objectives with organizational goals", "teamCollaboration" : "Management; Regional team", "domainKnowledge" : "Customer loyalty; Customer growth", "domainList" : [ "customer-loyalty", "customer-growth" ], "domainSpecificKnowledge" : [ "Customer loyalty", "Customer growth" ], "communicationSkills" : "Written communication; Verbal communication", "outcomesObjectives" : "NRR growth; Achieve monthly goals; Achieve quarterly goals", "qualificationsBasic" : "Exceptional communication skills, People management skills, Strategic thinking, English proficiency", "qualificationsPreferred" : "Managing customer retention and growth experience, Mentoring and leading teams experience, Analytical mindset, Data-driven decision-making", "remoteFriendly" : false, "rawDescription" : "About Us AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet. Join us in shaping the future of software technology! This is a fixed-term position with the potential for extension. What we are looking for: To support our mission, we are seeking a motivated and strategic individual to step into the role of a Team Lead for our Customer Loyalty and Growth team in Lisbon. This position is pivotal in driving retention, growth, and performance within the EMEA region. As both an individual contributor and a team leader, the ideal candidate will balance a high-value portfolio while supporting their team’s success through mentorship, performance management, and execution of initiatives. Manage a high-value, low-logo-count portfolio with a strong focus on retention and expansion. Oversee the performance of the regional team, driving retention and expansion metrics. Provide training, coaching, and mentorship to individual contributors to achieve monthly and quarterly goals. Directly responsible for the retention and expansion performance of both the individual portfolio and the regional team. Conduct regular one-on-ones, ensuring clear communication, feedback, and development opportunities that will result in NRR growth. Serve as the first point of approval for discounts and escalations, adhering to predetermined thresholds and ensuring alignment with company policies. Deliver reports, and high-level monthly summaries, on retention, expansion, and team performance. Identify trends, bottlenecks, and areas for improvement. Collaborate with management to execute company-driven initiatives efficiently across the team. Align team objectives with organizational goals to ensure consistency and success. Basic Qualifications: Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal Easy to work with Sense of urgency Strong time management and task prioritization skills to balance personal portfolio responsibilities with team leadership duties Exceptional communication and people management skills to motivate and guide the team Strategic thinking with a focus on aligning team performance with organizational goals Excellent written and verbal communication skills in English are mandatory; any other languages are a plus Preferred Skills and Experience: Experience in managing customer retention and growth, as well as demonstrated success in mentoring and leading teams Proactive, strategic, and adaptable, with the ability to manage multiple priorities effectively Detail-oriented and capable of big-picture thinking, ensuring both individual and team success Analytical mindset with the ability to use data to inform decision-making and drive performance improvements Self-motivated, goal-oriented, and capable of thriving in a fast-paced, results-driven environment Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Specialist. AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all. Privacy Policy of AnyDesk", "summaryDescription" : "Team Lead Customer Loyalty and Growth (m/f/d) at AnyDesk. Skills: Customer loyalty, Customer growth, Team leadership. Manage high-value portfolio. Oversee regional team performance", "postedDate" : "2026-06-15T23:19:57.347", "createdAt" : "2026-06-15T23:19:57.347", "lastUpdated" : "2026-06-16T11:36:10.471", "ingestTimestamp" : "2026-06-15T23:19:57.347", "mongoId" : "6a3056f6f292fd229cf31741", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer retention", "Customer growth", "Performance metrics", "Leadership", "Mentoring", "Customer loyalty", "Team leadership", "Portfolio management", "Performance management", "Mentorship", "Execution of initiatives" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a210e4d74d8ee00a0af6c70", "title" : "Customer Onboarding Strategist, Australia and New Zealand Market", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Singapore, adjusted for mid-seniority level." }, "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]" ], "timestamp" : "2026-06-16T11:31:44.250", "fingerprint" : "d1c12c971dd75902c4c9daeca5b1396185bdfe85d5530ec266ca67f3a05e2d4c", "source" : "google", "language" : "en", "externalId" : "138211063991542470", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "coreResponsibilities" : "Manage customer onboarding, Drive customer adoption, Ensure customer satisfaction, Maximize customer value realization, Build strong customer relationships, Retain customers", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "summaryDescription" : "Customer Onboarding Strategist, Australia and New Zealand Market. Manage customer onboarding. Drive customer adoption", "postedDate" : "2026-06-16T01:47:59.928", "createdAt" : "2026-06-16T01:47:59.928", "lastUpdated" : "2026-06-16T11:31:44.250", "ingestTimestamp" : "2026-06-16T01:47:59.928", "mongoId" : "6a210e4d74d8ee00a0af6c70", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d350274d8ee00a0b1640e", "title" : "GRC Program Manager, Product and Customer Trust", "company" : "OpenAI", "industry" : "Security", "salary" : { "min" : 216000.0, "max" : 252000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T03:31:11.449", "fingerprint" : "1455fa4dc7da490e62c71955bd252685c71968e0ec1a1610f4eaefe00929deff", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/cf1e5c80-f42e-45ab-a937-2a4024b961e1/application", "externalId" : "cf1e5c80-f42e-45ab-a937-2a4024b961e1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SaaS, Cloud, Security controls", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Product assurance", "Product launch review", "Customer trust", "Security compliance", "Enterprise trust", "GTM support", "Customer security reviews", "Public trust content", "Launch readiness", "Regulated products", "Release risk assessments", "Product assurance evidence", "Intake", "Triage", "Escalations", "Quality review", "Security questionnaires", "Customer calls", "Trust Center updates", "Deal support", "Trust materials", "Launch reviews", "Data handling guidance", "AI-native workflows", "Product feedback", "Control-gap signals", "Assurance workflows" ], "hardSkillsList" : [ "Security questionnaires", "Customer calls", "Trust Center updates", "Launch readiness", "Release risk assessments", "Product assurance evidence", "Customer-facing narratives", "FAQs", "Evidence paths", "Whitepapers", "External claims support", "Internal processes support", "Internal controls support", "Launch reviews", "Data handling guidance", "AI-native workflows", "Customer discovery", "Product feedback", "Control-gap signals" ], "hardSkills" : [ { "name" : "Security questionnaires", "level" : "intermediate" }, { "name" : "Customer calls", "level" : "intermediate" }, { "name" : "Trust Center updates", "level" : "intermediate" }, { "name" : "Launch readiness", "level" : "intermediate" }, { "name" : "Release risk assessments", "level" : "intermediate" }, { "name" : "Product assurance evidence", "level" : "intermediate" }, { "name" : "Customer-facing narratives", "level" : "intermediate" }, { "name" : "FAQs", "level" : "intermediate" }, { "name" : "Evidence paths", "level" : "intermediate" }, { "name" : "Whitepapers", "level" : "intermediate" }, { "name" : "External claims support", "level" : "intermediate" }, { "name" : "Internal processes support", "level" : "intermediate" }, { "name" : "Internal controls support", "level" : "intermediate" }, { "name" : "Launch reviews", "level" : "intermediate" }, { "name" : "Data handling guidance", "level" : "intermediate" }, { "name" : "AI-native workflows", "level" : "intermediate" }, { "name" : "Customer discovery", "level" : "intermediate" }, { "name" : "Product feedback", "level" : "intermediate" }, { "name" : "Control-gap signals", "level" : "intermediate" } ], "majorSkills" : "GRC, Product assurance, Customer trust, Security compliance", "majorSkillsList" : [ "GRC", "Product assurance", "Customer trust", "Security compliance" ], "coreResponsibilities" : "Own customer trust operating model, Improve customer trust operating model, Support strategic customer trust needs, Partner to prepare trust materials, Build reusable customer-facing narratives, Build reusable FAQs, Build reusable evidence paths, Build reusable whitepapers, Ensure external claims are supported, Ensure product launches support claims, Scale launch reviews, Develop data handling guidance, Use automation and AI-native workflows, Turn recurring customer discovery into content, Turn recurring customer discovery into feedback, Turn recurring customer discovery into evidence improvements, Turn recurring customer discovery into control-gap signals", "teamCollaboration" : "Partner with Product teams; Partner with Security teams; Partner with Legal teams; Partner with Privacy teams; Partner with GTM teams; Partner with Field Security teams; Work with other org members", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Product launches; Regulatory readiness; Customer trust; User data handling; Enterprise customers; Strategic launches; Emerging regulatory expectations; Data handling policy; Regulated products; Release risk assessments; Product assurance; SaaS; Cloud; Security controls; Enterprise assurance; Healthcare; Financial Services; Advertising", "domainList" : [ "product-launches", "regulatory-readiness", "customer-trust", "user-data-handling", "enterprise-customers", "strategic-launches", "emerging-regulatory-expectations", "data-handling-policy", "regulated-products", "release-risk-assessments", "product-assurance", "saas", "cloud", "security-controls", "enterprise-assurance", "healthcare", "financial-services", "advertising" ], "domainSpecificKnowledge" : [ "Product launches", "Regulatory readiness", "Customer trust", "User data handling", "Enterprise customers", "Strategic launches", "Emerging regulatory expectations", "Data handling policy", "Regulated products", "Release risk assessments", "Product assurance", "SaaS", "Cloud", "Security controls", "Enterprise assurance", "Healthcare", "Financial Services", "Advertising" ], "toolProficiency" : [ "Codex", "AI-native tools" ], "communicationSkills" : "Translate technical concepts; Customer-facing narratives; External claims; Evidence", "documentationSkills" : "Data handling policy creation; Customer-facing narratives; FAQs; Evidence paths; Whitepapers", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Risk assessment", "outcomesObjectives" : "Scale GRC function; Maintain security and compliance claims; Enable GTM with information; Enable customers with information; Support enterprise customers; Support strategic launches; Support emerging regulatory expectations; Reduce one-off work; Keep claims controlled; Ensure launches support claims; Improve speed and consistency; Reduce manual review; Automate launch review processes; Keep approved content current", "qualificationsBasic" : "Product assurance experience, Product launch review experience, Customer trust experience, Security compliance experience, Enterprise trust experience, Technical fluency across SaaS, Technical fluency across cloud, Technical fluency across security controls, Technical fluency across product launches, Technical fluency across enterprise assurance workflows, Experience building scalable operating models, Experience building metrics, Experience building content systems, Experience building automation for assurance workflows, Ability to support GTM teams, Judgment to distinguish claims, Excellent written communication", "qualificationsPreferred" : "Scaling product launch reviews experience, Vertical specific experience in Healthcare, Vertical specific experience in Financial Services, Vertical specific experience in Advertising, Supported GTM teams, Supported Field Security teams, Supported Sales Engineering teams, Supported Customer Success teams, Supported strategic enterprise customers, Write clearly about external claims, Write precisely about external claims, Write with excellent judgment about external claims, Build systems that scale, Build metrics that scale, Build escalation paths that scale, Use Codex and AI-native tools", "remoteFriendly" : true, "rawDescription" : "About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Regulatory & Product Assurance IC to help scale OpenAI’s GRC function across product launches, regulatory readiness, and customer trust. You will partner closely with Product, Security, Legal, Privacy, Field Security, and GTM teams to make sure OpenAI can move quickly while maintaining our security and compliance claims and giving customers, auditors, and regulators accurate and actionable information about how OpenAI handles user data. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply operational role to ensure that our products launch with the right controls; our external narratives remain true and GTM and customers are enabled with the right information to assess OpenAI’s security and compliance. You will help build the systems, content, escalation paths, and automation that allow OpenAI to support enterprise customers, strategic launches, and emerging regulatory expectations without turning GRC into a bottleneck. You should be comfortable working across high-visibility product launches, data handling policy creation, customer security reviews, public trust content, launch readiness, regulated products, release risk assessments, and product assurance evidence. We’re looking for people who bring: - Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment. - Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives. - Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally. - Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows. - Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security. In this role, you will: - Own and improve the customer trust operating model with other org members and partner teams, including intake, triage, escalations, SLAs, metrics, and quality review. - Support strategic customer trust needs, including security questionnaires, customer calls, Trust Center updates, and high-priority deal support. - Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes. - Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled. - Ensure external security and compliance claims are supported by internal processes and controls. - Ensure product launches support our external security and compliance narrative; scale launch reviews to ensure GRC is not a bottleneck. - Develop data handling guidance as needed to provide product teams a paved path consistent with our external commitments. - Use automation and AI-native workflows across internal and external tooling, Codex, and related systems to improve speed and consistency. - Turn recurring customer discovery into reusable content, product feedback, evidence improvements, and control-gap signals. You might thrive in this role if: - You have operated as a senior IC in GRC, product assurance, customer trust/assurance, security compliance, enterprise trust, product security assurance, or a closely related function. - You have technical fluency across SaaS, cloud, security controls, product launches, and enterprise assurance workflows. - You have experience in scaling product launch reviews. - You have vertical specific experience in Healthcare, Financial Services and Advertising. - You have supported GTM, Field Security, Sales Engineering, Customer Success, or strategic enterprise customers. - You write clearly, precisely, and with excellent judgment about external claims and evidence. - You can build systems, metrics, and escalation paths that scale a high-volume assurance function without sacrificing quality. - You are excited to use Codex and other AI-native tools to reduce manual review, automate launch review processes, and keep approved content current. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "GRC Program Manager, Product and Customer Trust at OpenAI. Skills: GRC, Product assurance, Customer trust, Security compliance. Own customer trust operating model. Improve customer trust operating model", "createdAt" : "2026-06-13T23:43:48.603", "lastUpdated" : "2026-06-15T03:31:11.449", "ingestTimestamp" : "2026-06-13T23:43:48.603", "mongoId" : "6a2d350274d8ee00a0b1640e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 216000, "salaryAnnualMax" : 252000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Security questionnaires", "Customer calls", "Trust Center updates", "Launch readiness", "Release risk assessments", "Product assurance evidence", "Customer-facing narratives", "FAQs", "Evidence paths", "Whitepapers", "External claims support", "Internal processes support", "Internal controls support", "Launch reviews", "Data handling guidance", "AI-native workflows", "Customer discovery", "Product feedback", "Control-gap signals", "GRC", "Product assurance", "Customer trust", "Security compliance", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Product launch review", "Enterprise trust", "GTM support", "Customer security reviews", "Public trust content", "Regulated products", "Intake", "Triage", "Escalations", "Quality review", "Deal support", "Trust materials", "Assurance workflows", "Program management", "Product launches", "Regulatory readiness", "User data handling", "Enterprise customers", "Strategic launches", "Emerging regulatory expectations", "Data handling policy", "SaaS", "Cloud", "Security controls", "Enterprise assurance", "Healthcare", "Financial Services", "Advertising", "Codex", "AI-native tools" ], "skillCount" : 60, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d0ae174d8ee00a0acba14", "title" : "GRC Program Manager, Product and Customer Trust", "company" : "OpenAI", "industry" : "Security", "salary" : { "min" : 216000.0, "max" : 252000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T06:53:27.934", "fingerprint" : "c5ea2f950282004ac96cba6636ca4b2a55eab052c5eb106254f177e7bb34fc47", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/cf1e5c80-f42e-45ab-a937-2a4024b961e1/application", "externalId" : "cf1e5c80-f42e-45ab-a937-2a4024b961e1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SaaS, Cloud, Security controls", "professionalSkills" : [ "Process management", "Cross-functional 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"level" : "intermediate" }, { "name" : "Control-gap signals", "level" : "intermediate" } ], "majorSkills" : "GRC, Product assurance, Customer trust, Security compliance", "majorSkillsList" : [ "GRC", "Product assurance", "Customer trust", "Security compliance" ], "coreResponsibilities" : "Own customer trust operating model, Improve customer trust operating model, Support strategic customer trust needs, Partner with teams for trust materials, Build reusable customer-facing narratives, Build reusable FAQs, Build reusable evidence paths, Build reusable whitepapers, Ensure claims supported by controls, Ensure product launches support claims, Scale launch reviews, Develop data handling guidance, Use automation and AI-native workflows, Turn discovery into reusable content, Turn discovery into product feedback, Turn discovery into evidence improvements, Turn discovery into control-gap signals", "teamCollaboration" : "Partner with Product; Partner with Security; Partner with Legal; Partner with Privacy; Partner with GTM; Partner with Field Security; Partner with other org members", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "SaaS; Cloud; Security controls; Product launches; Enterprise assurance workflows; Healthcare; Financial Services; Advertising; Data handling policy; Regulated products; General purpose AI", "domainList" : [ "saas", "cloud", "security-controls", "product-launches", "enterprise-assurance-workflows", "healthcare", "financial-services", "advertising", "data-handling-policy", "regulated-products", "general-purpose-ai" ], "domainSpecificKnowledge" : [ "SaaS", "Cloud", "Security controls", "Product launches", "Enterprise assurance workflows", "Healthcare", "Financial Services", "Advertising", "Data handling policy", "Regulated products", "General purpose AI" ], "toolProficiency" : [ "Codex", "AI-native tools" ], "communicationSkills" : "Written communication; Translate technical concepts; Customer-facing narratives; External 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experience in Healthcare, Vertical specific experience in Financial Services, Vertical specific experience in Advertising, Supported GTM teams, Supported Field Security, Supported Sales Engineering, Supported Customer Success, Supported strategic enterprise customers, Write clearly about external claims, Write precisely about external claims, Write with excellent judgment about external claims, Build systems that scale, Build metrics that scale, Build escalation paths that scale, Use Codex and AI-native tools", "remoteFriendly" : true, "rawDescription" : "About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Regulatory & Product Assurance IC to help scale OpenAI’s GRC function across product launches, regulatory readiness, and customer trust. You will partner closely with Product, Security, Legal, Privacy, Field Security, and GTM teams to make sure OpenAI can move quickly while maintaining our security and compliance claims and giving customers, auditors, and regulators accurate and actionable information about how OpenAI handles user data. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply operational role to ensure that our products launch with the right controls; our external narratives remain true and GTM and customers are enabled with the right information to assess OpenAI’s security and compliance. You will help build the systems, content, escalation paths, and automation that allow OpenAI to support enterprise customers, strategic launches, and emerging regulatory expectations without turning GRC into a bottleneck. You should be comfortable working across high-visibility product launches, data handling policy creation, customer security reviews, public trust content, launch readiness, regulated products, release risk assessments, and product assurance evidence. We’re looking for people who bring: - Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment. - Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives. - Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally. - Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows. - Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security. In this role, you will: - Own and improve the customer trust operating model with other org members and partner teams, including intake, triage, escalations, SLAs, metrics, and quality review. - Support strategic customer trust needs, including security questionnaires, customer calls, Trust Center updates, and high-priority deal support. - Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes. - Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled. - Ensure external security and compliance claims are supported by internal processes and controls. - Ensure product launches support our external security and compliance narrative; scale launch reviews to ensure GRC is not a bottleneck. - Develop data handling guidance as needed to provide product teams a paved path consistent with our external commitments. - Use automation and AI-native workflows across internal and external tooling, Codex, and related systems to improve speed and consistency. - Turn recurring customer discovery into reusable content, product feedback, evidence improvements, and control-gap signals. You might thrive in this role if: - You have operated as a senior IC in GRC, product assurance, customer trust/assurance, security compliance, enterprise trust, product security assurance, or a closely related function. - You have technical fluency across SaaS, cloud, security controls, product launches, and enterprise assurance workflows. - You have experience in scaling product launch reviews. - You have vertical specific experience in Healthcare, Financial Services and Advertising. - You have supported GTM, Field Security, Sales Engineering, Customer Success, or strategic enterprise customers. - You write clearly, precisely, and with excellent judgment about external claims and evidence. - You can build systems, metrics, and escalation paths that scale a high-volume assurance function without sacrificing quality. - You are excited to use Codex and other AI-native tools to reduce manual review, automate launch review processes, and keep approved content current. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "GRC Program Manager, Product and Customer Trust at OpenAI. Skills: GRC, Product assurance, Customer trust, Security compliance. Own customer trust operating model. Improve customer trust operating model", "createdAt" : "2026-06-13T22:57:44.670", "lastUpdated" : "2026-06-15T06:53:27.934", "ingestTimestamp" : "2026-06-13T22:57:44.670", "mongoId" : "6a2d0ae174d8ee00a0acba14", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 216000, "salaryAnnualMax" : 252000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Operating models", "Metrics", "Content systems", "Automation", "Assurance workflows", "SLAs", "Quality review", "Security questionnaires", "Customer calls", "Trust Center updates", "Deal support", "Trust materials", "Launch reviews", "Data handling guidance", "AI-native workflows", "Product feedback", "Control-gap signals", "GRC", "Product assurance", "Customer trust", "Security compliance", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Product launch review", "Enterprise trust", "GTM support", "External narratives", "Launch readiness", "Regulated products", "Release risk assessments", "Product assurance evidence", "Data handling policy", "Customer security reviews", "Public trust content", "Intake", "Triage", "Escalations", "Program management", "SaaS", "Cloud", "Security controls", "Product launches", "Enterprise assurance workflows", "Healthcare", "Financial Services", "Advertising", "General purpose AI", "Codex", "AI-native tools" ], "skillCount" : 54, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c96d574d8ee00a0990998", "title" : "Accounts Receivable Client Onboarding And Customer Specialist", "company" : "AlphaSense", "industry" : "SaaS", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Accounts Receivable Client Onboarding and Customer Specialist in Pune, India, adjusted for the SaaS industry and company size." }, "location" : "Pune", "locations" : [ "Pune" ], "timestamp" : "2026-06-15T07:47:42.813", "fingerprint" : "f60f85c7460e05ee5d9ffdd83c34235357930fd07dd9289b1ce58d612fcf92a9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphasenseindia/jobs/8575043002", "externalId" : "8575043002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, India", "technicalSkills" : "Excel", "professionalSkills" : [ "Client onboarding", "Vendor onboarding", "Contract review", "Billing issues resolution", "Account reconciliations" ], "hardSkillsList" : [ "AR", "O2C", "Collections process", "Banking Forms", "Tax Certificates", "Vendor records", "Vendor creation", "TIN validation", "Invoice generation", "Account reconciliation" ], "softSkillsList" : [ "Problem-solving skills" ], "hardSkills" : [ { "name" : "AR", "level" : "intermediate" }, { "name" : "O2C", "level" : "intermediate" }, { "name" : "Collections process", "level" : "intermediate" }, { "name" : "Banking Forms", "level" : "intermediate" }, { "name" : "Tax Certificates", "level" : "intermediate" }, { "name" : "Vendor records", "level" : "intermediate" }, { "name" : "Vendor creation", "level" : "intermediate" }, { "name" : "TIN validation", "level" : "intermediate" }, { "name" : "Invoice generation", "level" : "intermediate" }, { "name" : "Account reconciliation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving skills" } ], "majorSkills" : "Client onboarding, Vendor onboarding, Accounts receivable", "majorSkillsList" : [ "Client onboarding", "Vendor onboarding", "Accounts receivable" ], "coreResponsibilities" : "Handle new email threads, Ensure routine questions are dealt with, Ensure vendor onboarding requests are dealt with, Escalate internally where appropriate, Complete Banking Forms, Provide Financial documentation, Manage cases until client is provided what is, Resubmit invoices through billing system, Respond to urgent escalation requests, Flag internally appropriate party for support, Ensure all open cases are managed, Ensure all open cases are actioned, Review vendor records, Validate vendor records, Maintain vendor records, Provide W-9, Provide 10F forms, Provide NO PE certificates, Provide banking information, Provide COI, Provide TRC, Ensure accurate vendor creation, Perform high-importance confirmations, Verify bank, Validate TIN, Review contract data, Review SFDC data, Audit sales orders, Audit invoices, Ensure invoices are delivered successfully, Resolve simple billing issues, Flag case for internal audit, Maintain accounts receivable records, Ensure aging is up to date, Apply credits, Apply collections, Account for uncollectible amounts, Clear miscellaneous differences, Perform account reconciliations, Maintain billing system, Generate invoicing, Resolve client invoicing issues, Interface with sales teams, Interface with customer delivery teams, Ensure compliance with client systems, Support Finance team on ad hoc requests, Support Billing & Collections team", "teamCollaboration" : "Internal escalation; Interface with sales; Interface with customer delivery; Support Finance team; Support Billing & Collections team", "domainKnowledge" : "Vendor onboarding; Billing practices; Customer policies", "domainList" : [ "vendor-onboarding", "billing-practices", "customer-policies" ], "domainSpecificKnowledge" : [ "Vendor onboarding", "Billing practices", "Customer policies" ], "toolProficiency" : [ "SAP", "Oracle", "Ariba", "Coupa", "Tungsten", "Ramp", "Wise", "NetSuite", "Salesforce", "Maxio", "Sage Intacct" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Provide documents", "specialRequirements" : "Work NY or EST shift hrs, 2 pm to 11pm IST, Immediate Joiners preferred, Extended hours required, Roll-up-the-sleeves approach", "qualificationsBasic" : "1 years’ experience in AR, 1 years’ experience in O2C, 1 years’ experience in collections process, Minimum 1 year experience as biller, Minimum 1 year experience as collections specialist, Minimum 1 year experience as queue management specialist", "qualificationsPreferred" : "Advanced proficiency in Excel, Experience with Maxio, Experience with NetSuite, Experience with Sage Intacct, Experience with Salesforce", "workSiteFlexibility" : "Onsite", "rawDescription" : "About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to: The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed. The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal. The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed. The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned. Vendor Onboarding: The Queue Specialist will own the process of vendor onboarding for AlphaSense and its clients, including but not limited to: Review, validate, and maintain vendor records, legal names, tax IDs, addresses, and contact information. Provide documents such as W-9, 10F forms, NO PE certificates, banking information, COI, TRC etc. Ensure accurate vendor creation in procurement systems (SAP, Oracle, Ariba, Coupa, Tungsten, Ramp, Wise etc Different client portal from different geographical locations). Perform high-importance confirmations including bank verification and TIN validation. Hands on Experience in NetSuite and Salesforce. Contract Review: Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols. Note : We are looking for candidate who is ready to work in NY or EST shift hrs, i.e 2.pm to 11pm IST. Immediate Joiners will be preferred. Skills And Requirements Minimum 1 years’ experience in AR, O2C and collections process, whether directly as a biller, a collections specialist or a queue management specialist. Advanced proficiency in Excel is encouraged. Strong analytical skills are essential; the ideal candidate will have a keen eye for detail and will not allow emails or cases to fall through the cracks. Strong oral and written communication skills in English with the ability to effectively gather and convey information via e-mail or phone with people located in other non-local offices and in different time zones. Experience with Maxio, NetSuite, Sage Intacct and Salesforce will be preferred. The ideal candidate will be a self-motivated, proactive, deadline-oriented, fast learner, who is an organized, dedicated, flexible, hands-on team player with excellent problem-solving skills. \"Roll-up-the-sleeves\" approach is required. Comfortable in an unstructured, dynamic, fast-paced environment. Extended hours required during peak business periods – financial close, audit periods, and as required by management. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform account reconciliations (with banks and payment gateways). Maintain the billing system. Generate invoices and account statements as needed upon request. Monitor and collect accounts receivable email queue; strengthen and grow relationships with clients by communicating with customers regarding past-due accounts and ensuring the AR Lead responsible for primary outreach is keeping to their queue. Support other accounting and finance team members and assist in general financial management and analysis. Proficiency with Microsoft Office (Excel, Word, etc) and Google Drive. Ability to work independently, and exercise integrity and confidentiality in handling information. Ensure accurate and timely invoicing through the resolution of client invoicing issues. Interface with the sales, and customer delivery teams in the field. Ensure compliance with client systems. Timely and efficient monthly close through the support of the Finance team on any ad hoc requests that require time sensitive attention and support from the Billing & Collections team the Specialist may be able to assist on. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.", "summaryDescription" : "Accounts Receivable Client Onboarding And Customer Specialist at AlphaSense. Skills: Client onboarding, Vendor onboarding, Accounts receivable. Handle new email threads. Ensure routine questions are dealt with", "postedDate" : "2026-06-13T20:55:44.586", "createdAt" : "2026-06-13T20:55:44.586", "lastUpdated" : "2026-06-15T07:47:42.813", "ingestTimestamp" : "2026-06-13T20:55:44.586", "mongoId" : "6a2c96d574d8ee00a0990998", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AR", "O2C", "Collections process", "Banking Forms", "Tax Certificates", "Vendor records", "Vendor creation", "TIN validation", "Invoice generation", "Account reconciliation", "Problem-solving skills", "Client onboarding", "Vendor onboarding", "Accounts receivable", "Contract review", "Billing issues resolution", "Account reconciliations", "Billing practices", "Customer policies", "SAP", "Oracle", "Ariba", "Coupa", "Tungsten", "Ramp", "Wise", "NetSuite", "Salesforce", "Maxio", "Sage Intacct" ], "skillCount" : 30, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "handle customer feedback complaints compliments and inquiries jobs", "metadata" : { "title" : "handle customer feedback complaints compliments and inquiries" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 36992, "totalPages" : 740, "hasNext" : true, "hasPrevious" : false } }

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