OpenAI
Technology
GRCProgramManager,ProductandCustomerTrust
Neural analysis suggests this role is
optimal for Manager candidates.
“GRC Program Manager, Product and Customer Trust at OpenAI. Skills: GRC, Product assurance, Customer trust, Security compliance. Own customer trust operating model. Improve customer trust operating model”
What You'll Achieve.
Reduce one-off work; Keep claims controlled; Ensure GRC is not bottleneck; Improve speed and consistency
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Product assurance experience, Product launch review experience, Customer trust experience, Security compliance experience, Enterprise trust experience, Technical fluency across SaaS, Technical fluency across cloud, Technical fluency across security controls, Technical fluency across product launches, Technical fluency across enterprise assurance workflows, Experience scaling product launch reviews, Ability to support GTM teams, Judgment to distinguish claims, Experience building scalable operating models, Experience building metrics, Experience building content systems, Experience building automation, Excellent written communication
Nice to Have
Vertical specific experience in Healthcare, Vertical specific experience in Financial Services, Vertical specific experience in Advertising, Supported GTM teams, Supported Field Security, Supported Sales Engineering, Supported Customer Success, Supported strategic enterprise customers, Write clearly about external claims, Write precisely about external claims, Write with excellent judgment about external claims, Build systems that scale, Build metrics that scale, Build escalation paths that scale, Use Codex and AI-native tools
What You'll Do.
Own customer trust operating model
Improve customer trust operating model
Support strategic customer trust needs
Partner with teams for trust materials
Build reusable customer-facing narratives
Build reusable evidence paths
Build reusable whitepapers
Ensure claims supported by controls
Ensure product launches support claims
Develop data handling guidance
Use automation and AI-native workflows
Turn discovery into reusable content
Turn discovery into product feedback
Turn discovery into evidence improvements
Turn discovery into control-gap signals
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Security; Partner with Legal; Partner with Privacy; Partner with GTM; Partner with Field Security; Partner with other org members
Communication Scope
Written communication; Translate technical concepts; Customer-facing narratives; External claims; External evidence
Process & Methodology
Program management
Full Job Description
About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Regulatory & Product Assurance IC to help scale OpenAI’s GRC function across product launches, regulatory readiness, and customer trust. You will partner closely with Product, Security, Legal, Privacy, Field Security, and GTM teams to make sure OpenAI can move quickly while maintaining our security and compliance claims and giving customers, auditors, and regulators accurate and actionable information about how OpenAI handles user data. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply operational role to ensure that our products launch with the right controls; our external narratives remain true and GTM and customers are enabled with the right information to assess OpenAI’s security and compliance. You will help build the systems, content, escalation paths, and automation that allow OpenAI to support enterprise customers, strategic launches, and emerging regulatory expectations without turning GRC into a bottleneck. You should be comfortable working across high-visibility product launches, data handling policy creation, customer security reviews, public trust content, launch readiness, regulated products, release risk assessments, and product assurance evidence. We’re looking for people who bring: - Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment. - Ability to support GTM teams with accurate
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