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"is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Compliance Analyst in Norcross, United States within the Financial Services industry, adjusted for company size and specific job responsibilities." }, "location" : "Norcross, GA", "locations" : [ "Norcross, GA", "Ponte Vedra, FL", "Westerville, OH" ], "timestamp" : "2026-06-16T12:46:26.387", "fingerprint" : "309da4b28d4607cb1d5f2238cfd24d809ec273791288b7800d028864dfcafa4e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/apcoholdings/2d917dd3-ab6d-46ab-84bd-370a5c5f4518/apply", "externalId" : "2d917dd3-ab6d-46ab-84bd-370a5c5f4518", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Norcross", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9412127,-84.2135309" } ], "locationText" : "Norcross, Georgia, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building" ], "hardSkillsList" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation" ], "softSkillsList" : [ "Judgment" ], "hardSkills" : [ { "name" : "License preparation", "level" : "intermediate" }, { "name" : "License filing", "level" : "intermediate" }, { "name" : "Registration management", "level" : "intermediate" }, { "name" : "DBA filings", "level" : "intermediate" }, { "name" : "Complaint analysis", "level" : "intermediate" }, { "name" : "Information collection", "level" : "intermediate" }, { "name" : "Documentation 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third-party vendors, Secure approvals, Maintain compliance requirements, Monitor filing deadlines, Maintain licensing records, Maintain regulatory obligation records, Track regulatory changes, Communicate regulatory impacts, Collect complaint information, Analyze complaint information, Organize complaint information, Collect regulatory inquiry information, Analyze regulatory inquiry information, Organize regulatory inquiry information, Prepare draft responses, Prepare supporting documentation, Gather information for investigations, Gather information for responses, Track complaint activity, Report complaint activity, Analyze complaint trends, Identify compliance process improvements, Improve compliance documentation, Improve operational efficiency, Support integration efforts, Maintain corporate records, Maintain compliance documentation, Assist with special projects, Assist with audits, Assist with regulatory reviews, Serve as licensing resource, Serve as registration resource, Serve as compliance resource, Provide guidance to analysts, Provide support to analysts, Provide guidance to paralegals, Provide support to paralegals, Assist with training initiatives, Assist with knowledge-sharing initiatives, Cross-train across functions, Build working relationships", "teamCollaboration" : "Work across business units; Partner with regulators; Partner with vendors; Partner with legal professionals; Partner with internal stakeholders; Cross-functional collaboration; Cross-functional teams; Internal stakeholders; External vendors; Business partners", "projectManagementSkills" : [ "Manage multiple projects", "Manage competing priorities" ], "domainKnowledge" : "Vehicle protection products; Finance and insurance; Regulatory requirements; Licensing requirements; Compliance framework; Corporate governance; Insurance industry; Financial services; Automotive F&I", "domainList" : [ "vehicle-protection-products", "finance-and-insurance", "regulatory-requirements", "licensing-requirements", "compliance-framework", "corporate-governance", "insurance-industry", "financial-services", "automotive-f-i" ], "domainSpecificKnowledge" : [ "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Compliance documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem-solving skills; Research complex issues; Develop practical solutions", "qualificationsBasic" : "Bachelor's degree, 6+ years compliance experience, 6+ years legal experience, 6+ years regulatory experience, 6+ years licensing experience, 6+ years business operations experience, Analytical skills, Organizational skills, Problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Manage multiple projects, Manage competing priorities, Advanced Microsoft Office proficiency", "qualificationsPreferred" : "Regulatory licensing experience, Registration experience, Compliance filings experience, Consumer complaint investigation experience, Consumer complaint response experience, Insurance industry experience, Financial services industry experience, Automotive F&I experience, Acquisition support experience, Integration support experience, Corporate governance support experience, Experience with regulators, Experience with state agencies, Experience with third-party vendors", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are seeking a Compliance Analyst, Licensing & Complaints to join our Legal & Regulatory Affairs team. In this role, you will play a critical part in maintaining APCO's regulatory compliance by managing licensing and registration activities, supporting regulatory filings, coordinating consumer complaint responses, and driving process improvements that strengthen our compliance framework. This position offers the opportunity to work across multiple business units while partnering with regulators, external vendors, legal professionals, and internal stakeholders throughout the organization. ## What You'll Do Regulatory Licensing & Filings Prepare, file, and maintain corporate licenses, registrations, certificates of authority, and regulatory filings Manage producer license applications and renewals, provider registrations, DBA filings, and Secretary of State filings Coordinate with regulators and third-party vendors to secure approvals and maintain compliance requirements Monitor filing deadlines and maintain accurate records of licensing and regulatory obligations Track changes in regulatory requirements and communicate impacts to internal stakeholders Consumer Complaints & Regulatory Response Support Collect, analyze, and organize information related to consumer complaints and regulatory inquiries Prepare draft responses and supporting documentation under the direction of Legal leadership Partner with internal departments to gather information necessary for complaint investigations and responses Assist with tracking, reporting, and trend analysis related to complaint activity Compliance Operations & Process Improvement Identify opportunities to improve compliance processes, documentation, and operational efficiency Support integration efforts related to acquisitions and new business initiatives Maintain corporate records and compliance documentation Assist with special projects, audits, and regulatory reviews as needed Serve as a resource on licensing, registration, and compliance-related matters Team Collaboration & Leadership Provide guidance and support to compliance analysts and paralegal staff Assist with training and knowledge-sharing initiatives Cross-train across Legal & Regulatory Affairs functions to support department flexibility and continuity Build strong working relationships with internal stakeholders, external vendors, regulators, and business partners ## What Makes You Successful You are highly organized, detail-oriented, and comfortable managing multiple deadlines in a fast-paced regulatory environment. You enjoy researching complex issues, interpreting regulations, and developing practical solutions that support business objectives while maintaining compliance. You are also a strong communicator who can work effectively with individuals at all levels of the organization while maintaining professionalism, confidentiality, and sound judgment. ## Basic Qualifications Bachelor's degree 6+ years of professional experience in a compliance, legal, regulatory, licensing, or business operations environment Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple projects and competing priorities simultaneously Advanced proficiency with Microsoft Office, including Word, Excel, and PowerPoint ## Preferred Qualifications Experience with regulatory licensing, registrations, or compliance filings Experience supporting consumer complaint investigations and responses Experience working in insurance, financial services, automotive F&I, or other regulated industries Experience supporting acquisitions, integrations, or corporate governance activities Experience working with regulators, state agencies, or third-party compliance vendors ## This Role Might Be a Great Fit If You… Enjoy working with regulations, licensing requirements, and compliance programs Thrive in highly organized, deadline-driven environments Like balancing detailed analysis with cross-functional collaboration Enjoy identifying process improvements and increasing operational efficiency Want to build expertise in regulatory compliance and legal operations ## What We Offer Competitive compensation Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and company holidays Professional development opportunities Exposure to complex regulatory and compliance matters across multiple jurisdictions A collaborative and supportive legal and compliance team ## Additional Information At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.", "summaryDescription" : "Compliance Analyst: Licensing & Complaints at APCO Holdings. Skills: Licensing, Regulatory filings, Consumer complaints. Prepare corporate licenses. File corporate licenses", "postedDate" : "2026-06-15T14:15:09.057", "createdAt" : "2026-06-15T14:15:09.057", "lastUpdated" : "2026-06-16T12:46:26.387", "ingestTimestamp" : "2026-06-16T03:20:13.039", "mongoId" : "6a3050dbf292fd229cef6384", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation", "Judgment", "Licensing", "Regulatory filings", "Consumer complaints", "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building", "Manage multiple projects", "Manage competing priorities", "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 40, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 668.7177, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46e", "title" : "Complaints Legal Analyst (German Market)", "company" : "N26", "industry" : "FinTech", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and N26's company size." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T10:40:28.311", "fingerprint" : "720a21000b83d8eac838a597f0fc1584f9f3b5f7d20f2c058e8eba2858b8861f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/7992076?gh_jid=7992076", "externalId" : "7992076", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Legal analysis", "Risk management", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory analysis", "Complaint handling", "Legal research" ], "hardSkills" : [ { "name" : "Regulatory analysis", "level" : "intermediate" }, { "name" : "Complaint handling", "level" : "intermediate" }, { "name" : "Legal research", "level" : "intermediate" } ], "majorSkills" : "Legal Compliance, Regulatory Analysis, Complaint Management", "majorSkillsList" : [ "Legal Compliance", "Regulatory Analysis", "Complaint Management" ], "coreResponsibilities" : "Analyze customer complaints, Ensure compliance with German regulations, Manage legal and compliance risks, Oversee compliance processes, Provide legal guidance on regulatory matters, Support regulatory reporting", "teamCollaboration" : "Cross-functional teams; Legal and compliance departments", "domainKnowledge" : "German financial regulations; Payment services regulations", "domainList" : [ "german-financial-regulations", "payment-services-regulations" ], "domainSpecificKnowledge" : [ "German financial regulations", "Payment services regulations" ], "communicationSkills" : "Legal reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years of experience in legal or compliance roles, Experience with German financial regulations, Experience in handling customer complaints", "qualificationsPreferred" : "Experience in a fast-paced startup environment, Experience with payment services regulations", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. In your next challenge, you will: Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the German Language Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak German (native or native level), and fluent English - these are mandatory requirement. Knowledge of French/Italian/Spanish is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable. Relevant work experience in legal, compliance, banking sector and financial service industry. Previous experience communicating with government regulators is a plus. You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise. You are able to carry out accurate legal research independently You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus. You use your time effectively, can prioritise appropriately and are able to work under strict deadlines. You are committed and eager to learn and want to drive the improvement and optimisation of our processes. Continuously challenge the status quo. Actively help yourself (and others) being successful. You enjoy working in a very motivated team but also have a high degree of autonomy. What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop. 26 vacation days per year, with an additional day for each year of service - up to 30 days. A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies. A relocation package with visa support for those who need it. Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (German Market) at N26. Skills: Legal Compliance, Regulatory Analysis, Complaint Management. Analyze customer complaints. Ensure compliance with German regulations", "postedDate" : "2026-06-15T23:27:51.606", "createdAt" : "2026-06-15T23:27:51.606", "lastUpdated" : "2026-06-16T10:40:28.311", "ingestTimestamp" : "2026-06-15T23:27:51.606", "mongoId" : "6a305b66f292fd229cf5d46e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory analysis", "Complaint handling", "Legal research", "Legal Compliance", "Regulatory Analysis", "Complaint Management", "Legal analysis", "Risk management", "Compliance oversight", "German financial regulations", "Payment services regulations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 663.0853, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306608f292fd229cfad9a2", "title" : "Intermediate Architectural Contract Administrator", "company" : "DIALOG", "industry" : "Contract Administration", "salary" : { "min" : 83000.0, "max" : 102000.0, "currency" : "CAD", "frequency" : "yearly" }, "location" : "Calgary, AB", "locations" : [ "Calgary, AB" ], "certifications" : [ "LEED accreditation", "PMP certification" ], "timestamp" : "2026-06-16T09:44:35.191", "fingerprint" : "113d49f9f7e6af161a672654d5c8f5cef9296825fa20b636cf2cab2e6e26744f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/dialogdesign/3a171fd8-b39a-45e2-9e40-42d8259e9982/apply", "externalId" : "3a171fd8-b39a-45e2-9e40-42d8259e9982", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Calgary", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "51.0456064,-114.0575410" } ], "locationText" : "Calgary, Alberta, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 9, "experienceLevel" : "Mid", "technicalSkills" : "Revit, AutoCAD, BIM, MS Project", "professionalSkills" : [ "Contract administration", "Project coordination", "Document control" ], "hardSkillsList" : [ "Construction documentation", "Specification writing" ], "hardSkills" : [ { "name" : "Construction documentation", "level" : "intermediate" }, { "name" : "Specification writing", "level" : "intermediate" } ], "majorSkills" : "Architectural drafting, Contract management", "majorSkillsList" : [ "Architectural drafting", "Contract management" ], "coreResponsibilities" : "Administer construction contracts, Coordinate contract administration, Manage contract documentation, Liaise with project teams, Assist with contract close-out", "teamCollaboration" : "Project stakeholders; Design teams; Construction teams", "projectManagementSkills" : [ "Contract management", "Document control" ], "domainKnowledge" : "Construction administration; Architectural projects", "domainList" : [ "construction-administration", "architectural-projects" ], "domainSpecificKnowledge" : [ "Construction administration", "Architectural projects" ], "toolProficiency" : [ "MS Office Suite" ], "communicationSkills" : "Contract negotiation; Stakeholder communication", "documentationSkills" : "Contract documentation; Project documentation", "problemSolvingSkills" : "Contractual issues", "qualificationsBasic" : "5+ years experience, Bachelor's degree", "qualificationsPreferred" : "Master's degree, LEED accreditation, PMP certification", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description Here at DIALOG, we are passionate about design and believe it can and should meaningfully improve the wellbeing of our communities and the environment we all share. We are a multi-disciplinary practice of architects, interior designers, urban designers and planners, structural, mechanical and electrical engineers, landscape architects and sustainability experts who design for community wellbeing and urban vibrancy. We are a fun-loving bunch of big thinkers and city-shapers, who are collaborative in our approach, diverse in our perspectives, aspirational in our pursuits, and optimistic about what’s next. We’re always looking for passionate people who share our values and care as much about our communities as we do. We're proud to be a Certified B Corporation and one of Canada's Greenest Employers, committed to using our design practice as a force for good in the world. ## How you'll make a difference Support and participate in start-up meetings and regular construction meetings with contractors and owners Liaise with the project team, contractors, clients, and other stakeholders during the construction phase Conduct site reviews for general conformance with contract documents, escalating issues as needed Monitor contract progress and assist in the review and validation of progress claims Respond to RFIs and provide timely input to support issue resolution, engaging senior team members as required Support the preparation of contract change documentation (CD/PCN/CO), including coordinating and assembling inputs from the multi-disciplinary team Assist in managing contract communication (RFIs, SIs, CCNs, submittals, etc.) Provide impartial input to support resolution of conflicts or negotiations Assist in the review of project close-out documentation (O&M manuals, as-builts, etc.) ## Who you are 5–9 years of experience in Contract Administration, construction coordination, or related field Working knowledge of building codes and construction procedures Developing knowledge of procurement, standard construction contracts (CCDC 2, CCDC 5A/5B, etc.) and contract administration processes, including changes, claims, and delays Strong analytical and problem-solving skills Effective written and verbal communication skills, with strong interpersonal abilities Able to manage competing priorities and maintain responsiveness in a fast-paced construction environment. Valid driver’s license and access to a reliable vehicle. Able to travel to project sites, including occasional short-duration trips to locations outside the Calgary area. ## You'll stand out with Direct involvement in CA-phase delivery Experience with field reviews and site documentation processes (RFI/SI) Familiarity with contract change procedures (PCN, CO, CD, etc) and cost/schedule implications. Experience in progress payment certification and contractor invoice review Knowledge of relevant legislation and standards (Building Codes, lien legislation, basic contract law principles) Knowledge of building construction systems and assemblies, including how components are sequenced and installed in the field (foundations, structure, envelope, walls, finished, etc.) Experience with construction management software platforms (Onware, Procore, Prolog, BIM 360, etc.) Building science exposure, including materials and construction methods Proficiency in Microsoft Office and Bluebeam Background in Architecture, Architectural Technology, Engineering, or related field, including Revit experience Certified Construction Contract Administrator (CCCA) with CSC ## Additional Information Don’t meet every single requirement? We still encourage you to apply! We’re looking for future DIALOGers who are eager to learn, bring unique perspectives, and want to make a real difference in the world—even if your experience doesn’t align perfectly with every qualification. Perks & Benefits Parental leave top-up programs for all parents upon the birth or adoption of a child, RRSP matching, competitive medical and dental benefits coverage upon the first day of employment, discounted memberships, encouraged work/life balance with gifted time off during the holiday season and Vacation Buy-Up program, and reimbursement for professional memberships and dues are just a few of the benefits that DIALOGers enjoy. Professional Development DIALOG offers continued professional growth through leadership development opportunities specifically designed for our collaborative culture. Among others, some of our programs include: CoachDIALOG which equips our coaches with essential communication and feedback strategies for building great teams; Integrateducation™ supports DIALOGers in accredited continuing education opportunities; technical skills development via e-learning pathways; and financial support for relevant external learning opportunities. Equal Opportunity DIALOG celebrates diversity and is an equal opportunity employer. We are committed to an inclusive environment for all, free of discrimination and harassment. Employment-related decisions are made without regard to sex, religion, ethnicity, sexual orientation, disability, age and race. In accordance with DIALOG’s Accommodation Policy, accommodations for people with disabilities are available upon request for candidates throughout the selection process.", "summaryDescription" : "Intermediate Architectural Contract Administrator at DIALOG. Skills: Architectural drafting, Contract management. Administer construction contracts. 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Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues. **Responsibilities** : * Good understanding on end-to-end Issue Management * Support in the end-to-end Issue Management ensuring compliance with Issue Management Policy, Standards and Procedures * Help Implementing sustainable solutions by addressing root causes * Participate in leadership meetings to analyze * documentation and processes to ensure Issue Management points are properly addressed * Help to identify any critical issues and suggest enhancements * Assisting in the creation and maintenance of reports for Issue tracking and analysis * Help to identify risks across the business and organize cross-functional solutions * Develop senior management reporting * Facilitates and ensures Issue Management Quality Standards are met for issues documented * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards **Qualifications** : * Minimum of 6+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. * Ability to identify, measure, and manage key risks and controls. * Good knowledge in the development and execution for controls. * Experience in control related functions in the financial industry. * Experience in implementing sustainable solutions and improving processes. * Understanding of compliance laws, rules, regulations, and best practices. * Understanding of Citi’s Policies, Standards, and Procedures. * Good analytical skills to evaluate complex risk and control activities and processes. * Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level. * Problem-solving and decision-making skills. * Ability to manage multiple tasks and priorities. * Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. **Education** : Bachelor's/University degree or equivalent experience \\------------------------------------------------------ ## **Job Family Group:** Controls Governance & Oversight \\------------------------------------------------------ ## **Job Family:** Issue Management \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Most Relevant Skills** Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management. \\------------------------------------------------------ ## **Other Relevant Skills** Communication, Management Reporting, Policy and Procedure, Risk Management. \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Issue Management Intermediate Analyst at Citi. Skills: Issue management, Financial reporting. Manage and resolve financial breaks. Perform daily reconciliations", "postedDate" : "2026-06-11T22:04:02.444", "createdAt" : "2026-06-14T22:04:02.436", "lastUpdated" : "2026-06-15T22:27:57.490", "ingestTimestamp" : "2026-06-14T22:04:02.436", "mongoId" : "6a2eb32974d8ee00a0e7ddd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Chennai--India/Issue-Management-Intermediate-Analyst_26950692", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Financial reporting", "Reconciliation", "Data analysis", "Issue management", "Problem resolution", "Process improvement", "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Bloomberg Terminal", "Excel" ], "skillCount" : 11, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 549.1224, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46f", "title" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover", "company" : "N26", "industry" : "Banking", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and a medium-sized company." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T08:16:13.251", "fingerprint" : "c2582531619dadf09541907624a40515a0eae0dc27633f9ca365b6a93c2aa331", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/8000161?gh_jid=8000161", "externalId" : "8000161", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "domainKnowledge" : "Regulatory requirements; Risk management; Legal analysis; Compliance oversight", "domainList" : [ "regulatory-requirements", "risk-management", "legal-analysis", "compliance-oversight" ], "domainSpecificKnowledge" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "remoteFriendly" : false, "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential. In your next challenge, you will: Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak Spanish (native level), and fluent English, knowledge of German/Italian/French is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable Relevant work experience in legal, compliance, banking sector and financial service industry Previous experience communicating with government regulators is a plus You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise You are able to carry out accurate legal research independently Knowledge on how to use a CRM system (“Salesforce”) and experience with process management tools like “Jira” and “Confluence” is a plus You use your time effectively, can prioritise appropriately and are able to work under strict deadlines You are committed and eager to learn and want to drive the improvement and optimisation of our processes Continuously challenge the status quo Actively help yourself (and others) being successful You enjoy working in a very motivated team but also have a high degree of autonomy What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop 26 vacation days per year, with an additional day for each year of service - up to 30 days A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies A relocation package with visa support for those who need it Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover at N26", "postedDate" : "2026-06-15T23:24:55.444", "createdAt" : "2026-06-15T23:24:55.444", "lastUpdated" : "2026-06-16T08:16:13.251", "ingestTimestamp" : "2026-06-15T23:24:55.444", "mongoId" : "6a305b66f292fd229cf5d46f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 543.3382, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c65d474d8ee00a08fdb70", "title" : "Intermediate Financial Analyst", "company" : "Canadian Bank Note Company", "industry" : "Printing", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an Intermediate Financial Analyst in Ottawa, Canada, adjusted for mid-seniority and the manufacturing industry." }, "location" : "Ottawa, ON, Canada", "locations" : [ "Ottawa", "ON", "Canada" ], "timestamp" : "2026-06-15T21:48:22.114", "fingerprint" : "647f8e2c28592fd3d201affccc4d775ae6375a8b8e89068b5324aa41e837bda5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/CanadianBankNoteCompany/744000131886205-intermediate-financial-analyst", "externalId" : "744000131886205", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Excel", "professionalSkills" : [ "Cost accounting", "Management accounting", "Financial planning", "Financial analysis", "Budgeting", "Forecasting", "Financial reporting", "Reconciliation", "Financial modeling" ], "hardSkillsList" : [ "Cost accounting", "Management accounting", "Financial planning", "Financial analysis", "Budgeting", "Forecasting", "Financial reporting", "Reconciliation", "Financial modeling", "Data modelling" ], "hardSkills" : [ { "name" : "Cost accounting", "level" : "intermediate" }, { "name" : "Management accounting", "level" : "intermediate" }, { "name" : "Financial planning", "level" : "intermediate" }, { "name" : "Financial analysis", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Financial modeling", "level" : "intermediate" }, { "name" : "Data modelling", "level" : "intermediate" } ], "majorSkills" : "Financial analysis, Cost accounting, Budgeting, Forecasting", "majorSkillsList" : [ "Financial analysis", "Cost accounting", "Budgeting", "Forecasting" ], "coreResponsibilities" : "Gain understanding of CBN’s products, Gain understanding of CBN’s processes, Provide financial analysis to management, Provide financial support to management, Review cost information for projects, Track actual costs vs estimated budgets, Analyze data for assessing performance, Perform monthly job costing, Account for sales, Account for inventory, Perform monthly closes, Perform reconciliations, Participate in generating annual corporate budget, Communicate with stakeholders, Implement new software", "teamCollaboration" : "Cross-functional collaboration", "domainKnowledge" : "Manufacturing operations", "domainList" : [ "manufacturing-operations" ], "domainSpecificKnowledge" : [ "Manufacturing operations" ], "toolProficiency" : [ "Excel", "MS Dynamics" ], "specialRequirements" : "Government of Canada Secret clearance", "qualificationsBasic" : "Legally eligible to work in Canada, Fluent in English, Obtain Government of Canada Secret clearance, College diploma in Finance, Accounting, Business or Economics, 3+ years of progressive experience in finance or accounting, Knowledge of cost and management accounting, Knowledge of financial planning and analysis, Knowledge of budgeting and forecasting, Knowledge of financial reporting and reconciliation, Knowledge of financial model development, Advanced proficiency in Excel", "qualificationsPreferred" : "University degree in Finance, Accounting, Business or Economics, 5-7 years of progressive experience in finance or accounting, Familiarity with MS Dynamics", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "[Canadian Bank Note Company (CBN)](https://cbnco.com/) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming. Our [Corporate Philosophy](https://cbnco.com/CBN_booklet.pdf) and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching. Job Title: Intermediate Financial Analyst Job Type: Permanent, Full-time Job Location: 18 Auriga Drive, Ottawa ON Work Model: Predominantly on-site, with flexibility for occasional remote work. Job Status : Existing Vacancy Position Summary As an Intermediate Financial Analyst in our Finance department, you will be responsible for providing strategic financial support to CBN’s various business units. You will at the centre of the team responsible for providing the financial analysis and recommendations we rely on to make sound business decisions. Key Responsibilities Operational & Business Understanding * Gain an understanding of CBN’s products and processes produced at our manufacturing facilities. Financial Analysis & Reporting * Provide financial analysis and support to the management team for manufacturing operations. * Review cost information for specific projects, track actual costs vs estimated project budgets, and analyze data for the purpose of assessing performance (estimate to actual) and monthly job costing. * Monthly duties will include the accounting for sales, inventory, and monthly closes and reconciliations. Budgeting & Forecasting * Participate in generating the annual corporate budget for manufacturing operations. Cross-Functional Collaboration * Communicate with stakeholders across the organization including purchasing, logistics, sales, and operations. Systems & Process Improvement * Leverage your financial and industry knowledge and participate in implementing new software to better organize, evaluate, and manage future projects within CBN. ## Qualifications Mandatory Requirements * Legally eligible to work in Canada * Fluent in English (Speak, read, write) * Able to obtain (in a timely manner) and maintain a Government of Canada Secret (Level II) security clearance Minimum Qualifications * College diploma in Finance, Accounting, Business or Economics or equivalent additional years of relevant work experience * 3+ years of progressive experience in finance or accounting positions * Knowledge and experience with the following: * Cost and management accounting * Financial planning and analysis * Budgeting and forecasting * Financial reporting and reconciliation * Financial mode development * Advanced proficiency in Excel (complex formulas, pivot tables, and data modelling) Preferred Qualifications * University degree in Finance, Accounting, Business or Economics * 5-7 years of progressive experience in finance or accounting positions * Familiarity with MS Dynamics ## Additional Information Equal Opportunity Statement Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals. We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please contact us at [recruitment@cbnco.com](mailto:recruitment@cbnco.com) so that appropriate arrangements can be made. AI Use in Recruitment Statement As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws. We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes. If you have questions or concerns about how AI is used in our hiring process, please contact us at [recruitment@cbnco.com](mailto:recruitment@cbnco.com) .", "summaryDescription" : "Intermediate Financial Analyst at Canadian Bank Note Company. Skills: Financial analysis, Cost accounting, Budgeting, Forecasting. Gain understanding of CBN’s products. Gain understanding of CBN’s processes", "postedDate" : "2026-06-12T12:13:58.000", "createdAt" : "2026-06-14T19:53:20.107", "lastUpdated" : "2026-06-15T21:48:22.114", "ingestTimestamp" : "2026-06-14T19:53:20.107", "mongoId" : "6a2c65d474d8ee00a08fdb70", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Cost accounting", "Management accounting", "Financial planning", "Financial analysis", "Budgeting", "Forecasting", "Financial reporting", "Reconciliation", "Financial modeling", "Data modelling", "Manufacturing operations", "Excel", "MS Dynamics" ], "skillCount" : 13, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 520.4937, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306118f292fd229cf95239", "title" : "Lead Associate Quality Complaints", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Associate Quality Complaints in the Pharma industry in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T09:11:37.657", "fingerprint" : "528c199bdf959a89abfe4705ccc957cdffb372df4d82e77efd8739d3422cc177", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132270479-lead-associate-quality-complaints", "externalId" : "744000132270479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage quality complaints, Ensure compliance with regulations, Lead investigations into complaints, Implement corrective actions, Prepare regulatory reports, Collaborate with cross-functional teams, Maintain complaint handling system, Train staff on complaint procedures", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Quality management systems; Regulatory compliance; Pharmaceutical industry", "domainList" : [ "quality-management-systems", "regulatory-compliance", "pharmaceutical-industry" ], "domainSpecificKnowledge" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "communicationSkills" : "Regulatory reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely complaint resolution; Maintain compliance with regulations; Reduce complaint recurrence", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. B.S. or M.S. in life sciences is preferred; chemistry, biology, or Pharmacy etc. · A minimum of 5 years’ experience in a GMP setting of the pharmaceutical or medical device industry, particularly in complaints management · Understanding and familiarity with GMP regulations, including 21 CFR 210 and 211, ICH guidelines, DSCSA, and FDA guidance documents ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. Ensure compliance with regulations", "postedDate" : "2026-06-15T19:09:59.000", "createdAt" : "2026-06-15T23:57:22.127", "lastUpdated" : "2026-06-16T09:11:37.657", "ingestTimestamp" : "2026-06-15T23:57:22.127", "mongoId" : "6a306118f292fd229cf95239", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 515.64905, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3067bff292fd229cfc1316", "title" : "Lead Associate Quality Complaints", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Associate Quality Complaints in Hyderabad, India, adjusted for the pharmaceutical industry and company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T08:34:08.927", "fingerprint" : "4bfc5c5172d51065295dbb76910a994f240b7faee17c4c48ffec01817039e689", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132270479-lead-associate-quality-complaints", "externalId" : "744000132270479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage quality complaints, Ensure compliance with regulations, Analyze complaint data, Identify trends and root causes, Implement corrective actions, Collaborate with cross-functional teams, Prepare reports on complaint status, Maintain complaint handling system", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Quality management systems; Regulatory compliance; Pharmaceutical industry", "domainList" : [ "quality-management-systems", "regulatory-compliance", "pharmaceutical-industry" ], "domainSpecificKnowledge" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "communicationSkills" : "Report preparation", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. B.S. or M.S. in life sciences is preferred; chemistry, biology, or Pharmacy etc. · A minimum of 5 years’ experience in a GMP setting of the pharmaceutical or medical device industry, particularly in complaints management · Understanding and familiarity with GMP regulations, including 21 CFR 210 and 211, ICH guidelines, DSCSA, and FDA guidance documents ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. Ensure compliance with regulations", "postedDate" : "2026-06-15T19:09:59.000", "createdAt" : "2026-06-15T23:55:24.509", "lastUpdated" : "2026-06-16T08:34:08.927", "ingestTimestamp" : "2026-06-15T23:55:24.509", "mongoId" : "6a3067bff292fd229cfc1316", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 515.64905, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25244a74d8ee00a00e1750", "title" : "Complaints Officer", "company" : "Funding Circle", "industry" : "Collections, Recoveries & Litigation", "salary" : { "min" : 32500.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Complaints Officer in London, UK, with adjustments for the FinTech industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-14T21:39:34.244", "fingerprint" : "7eb0dd48a5c4033c0902af84a6dae23bddd002b00b924f90c83d4e097bc57c74", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/fundingcircle/5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05/application", "externalId" : "5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Generative AI", "professionalSkills" : [ "Customer service", "Root Cause Analysis", "Internal feedback" ], "hardSkillsList" : [ "Complaint handling" ], "hardSkills" : [ { "name" : "Complaint handling", "level" : "intermediate" } ], "majorSkills" : "Customer complaints, Problem solving", "majorSkillsList" : [ "Customer complaints", "Problem solving" ], "coreResponsibilities" : "Provide best customer experience, Handle customer complaints in writing, Handle customer complaints over phone, Support Root Cause Analysis, Support internal feedback loops, Mitigate future customer problems, Investigate complex complaints, Respond to complex complaints, Give customer the right outcome, Manage caseload of customer complaints, Manage Financial Ombudsman Service escalated complaints, Meet tight deadlines", "teamCollaboration" : "Collaborating with other business areas", "domainKnowledge" : "Financial Ombudsman Service", "domainList" : [ "financial-ombudsman-service" ], "domainSpecificKnowledge" : [ "Financial Ombudsman Service" ], "communicationSkills" : "Verbal communication; Written abilities", "continuousLearning" : "Annual learning allowance", "innovationCreativity" : "Use Generative AI", "problemSolvingSkills" : "Solving complex problems", "outcomesObjectives" : "Provide the best customer experience; Mitigate future customer problems; Give the customer the right outcome", "qualificationsBasic" : "1 year of experience in a Complaints role, Proven experience handling complex customer complaints, Excellent customer service skills, Attention to detail, Organisational skills, Ability to follow procedures, Experience working with Financial Ombudsman Service, Excellent verbal communication skills, Excellent written abilities, Proactively identify ways to use Generative AI, Confident using approved AI tools safely", "qualificationsPreferred" : "Experience in Financial Services", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE \uD83D\uDE80 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy \uD83D\uDCC8 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ \uD83D\uDCCD London (Hybrid) | \uD83E\uDD1D 3 days in the office | \uD83D\uDCB0 Competitive Salary + Benefits We’re looking for someone who thrives on solving complex problems and is experienced in managing customer complaints. You’ll need to be detail-oriented, highly organised, and able to navigate challenging situations with professionalism and empathy. Working collaboratively with other business areas and providing actionable feedback will be key to your success in this role - Provide the best customer experience when handling customer’s complaints in writing and over the phone - Support Root Cause Analysis and internal feedback loops to mitigate future customer problems - Investigate and respond to various complex complaints and give the customer the right outcome - Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines WHAT WE’RE LOOKING FOR \uD83C\uDF31 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - At least 1 year of experience in a Complaints role, preferably within Financial Services - Proven experience handling complex and challenging customer complaints with excellent customer service skills - Strong attention to detail, organisational skills, and the ability to follow procedures - Experience working with the Financial Ombudsman Service or relevant regulatory bodies - Excellent verbal communication skills and strong written abilities - At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. - You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? \uD83D\uDC9C We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a \"best of both\" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!", "summaryDescription" : "Complaints Officer at Funding Circle. Skills: Customer complaints, Problem solving. Provide best customer experience. Handle customer complaints in writing", "postedDate" : "2026-06-11T19:30:15.131", "createdAt" : "2026-06-11T19:30:15.131", "lastUpdated" : "2026-06-14T21:39:34.244", "ingestTimestamp" : "2026-06-11T19:30:15.131", "mongoId" : "6a25244a74d8ee00a00e1750", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint handling", "Customer complaints", "Problem solving", "Customer service", "Root Cause Analysis", "Internal feedback", "Financial Ombudsman Service" ], "skillCount" : 7, "jobCategory" : "other", "jobSubcategory" : "complaints", "dataQualityScore" : 0.8888889, "_score" : 512.62274, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 510.88263, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb32774d8ee00a0e7dcbc", "title" : "Reconciliation & Proofing Intermediate Analyst", "company" : "Citi", "industry" : "Banking", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Reconciliation & Proofing Intermediate Analyst in London, UK, adjusted for mid-level experience and the banking industry." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T23:30:36.174", "fingerprint" : "66cd4a1df65d5e1102401677f1596da30b1e97cfdc72ed0ab02e3d2cd5fe1348", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Belfast--United-Kingdom/Reconciliation---Proofing-Intermediate-Analyst_26969682", "externalId" : "26969682", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join Citi, a global financial institution committed to serving as a trusted partner to our clients by providing financial services that foster growth and economic progress. We are seeking a detail-oriented and analytical individual to join our Reconciliation & Reporting Integrity team. In this role, you will be responsible for upholding the completeness and integrity of Citi’s reconciliation and reporting environments. **Team / Role overview:** The successful candidate will play a crucial part in implementing and executing control processes, investigating and resolving exceptions, and ensuring the accuracy of our financial data. **What you 'll do:** * Detect, investigate, and analyze discrepancies between reconciliation platforms, reporting systems, and the general ledger to identify root causes and drive remediation * Ensure timely escalation of unresolved issues in accordance with established procedures and policies * Evaluate complex reconciliation and reporting challenges, requiring in-depth analysis of business processes and industry standards * Collaborate with other teams to achieve the objectives of the sub-function and contribute to the overall success of the department * Independently manage and resolve most issues, addressing complex problems where appropriate * Maintain comprehensive issue tracking documentation for internal and external review purposes * Assist in the production of monthly statistical reports and performance metrics * Participate in User Acceptance Testing (UAT) for system enhancements, modifications, and new implementations **What we need from you:** * Bachelor’s/University degree or equivalent professional experience * Strong analytical skills with the ability to identify key issues, implications, and escalate appropriately * Proficiency in MS Excel * Demonstrated ability to work with a high degree of accuracy and attention to detail * Excellent communication and diplomacy skills for exchanging complex information * Self-motivated with effective time management and the ability to provide timely updates on investigations and resolution plans * Background in Risk, Audit, or Accounting is an asset **What we can offer you:** By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: * Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure * A discretional annual performance related bonus * Private medical insurance packages to suit your personal circumstances * Employee Assistance Program * Pension Plan * Paid Parental Leave * Special discounts for employees, family, and friends * Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** #LI-JT1 \\------------------------------------------------------ ## **Job Family Group:** Operations - Transaction Services \\------------------------------------------------------ ## **Job Family:** Reconciliation and Proofing \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. \\------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Reconciliation & Proofing Intermediate Analyst at Citi", "postedDate" : "2026-06-12T22:00:21.127", "createdAt" : "2026-06-14T22:00:21.121", "lastUpdated" : "2026-06-15T23:30:36.174", "ingestTimestamp" : "2026-06-14T22:00:21.121", "mongoId" : "6a2eb32774d8ee00a0e7dcbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Belfast--United-Kingdom/Reconciliation---Proofing-Intermediate-Analyst_26969682", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 506.2337, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065e2f292fd229cfac31b", "title" : "Trade Management and Support Officer", "company" : "Circle K Energy Trading SA", "industry" : "Retail", "salary" : { "min" : 1800.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Latvia", "locations" : [ "Latvia" ], "timestamp" : "2026-06-16T12:43:03.808", "fingerprint" : "92aa2a41b97c281e97e951014d4d04741538bcf7d7c0d5bba903334ea10b4996", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "externalId" : "R597584", "industryFunction" : { }, "locationPoint" : "56.8796,24.6032", "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "minimumEducation" : "Master's", "technicalSkills" : "Power BI", "professionalSkills" : [ "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements" ], "hardSkillsList" : [ "Excel proficiency", "System proficiency", "Data handling" ], "hardSkills" : [ { "name" : "Excel proficiency", "level" : "intermediate" }, { "name" : "System proficiency", "level" : "intermediate" }, { "name" : "Data handling", "level" : "intermediate" } ], "majorSkills" : "Trade management, ETRM system, Data accuracy", "majorSkillsList" : [ "Trade management", "ETRM system", "Data accuracy" ], "coreResponsibilities" : "Perform trade setup, Validate trade setup, Model pricing formulas, Quotations, Ensure compliance, Validate trade documentation, Validate system setups, Resolve discrepancies, Manage trade capture, Validate trade capture, Oversee process, Ensure end-to-end compliance, Contribute to process improvements, Contribute to simplification initiatives", "teamCollaboration" : "Coordinate with stakeholders; Collaborate across teams", "domainKnowledge" : "Energy market; Trading activities; Master Data; Business; Finance; Economics", "domainList" : [ "energy-market", "trading-activities", "master-data", "business", "finance", "economics" ], "domainSpecificKnowledge" : [ "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics" ], "toolProficiency" : [ "Excel", "Power BI", "ETRM" ], "communicationSkills" : "Verbal English; Written English", "problemSolvingSkills" : "Analytical skills; Deep-dive into pricing", "qualificationsBasic" : "Master's degree, Analytical skills, Manage multiple tasks, Adapt to dynamic environment, Proficiency in Excel, Proficiency in Power BI, System skills, Handle large datasets, Interpersonal skills, Communication skills, Excellent English skills", "qualificationsPreferred" : "ETRM experience, Master Data experience, ERP experience, Accounting systems experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Description** **Circle K Energy Trading SA** is part of the Global Fuels organization and is responsible for fuel supply and trading activities across Europe. Our mission is to ensure efficient, compliant, and optimized trading operations in a rapidly evolving energy market. Trade Management and Support function plays an important role in ensuring data compliance and accuracy within the ETRM system, while coordinating closely with market traders, supply operations, finance, and other stakeholders to support smooth and efficient trading processes. This role is essential for maintaining operational excellence and supporting the CKETS Trading Team in Geneva from the Circle K Business Centre in Riga. **Circle K Business Centre in Riga, Latvia** is looking for: **Trade Management and Support Officer** **Type of Employment:** Permanent **Location** : Riga, Latvia **Visa requirements:** A valid work permit from the EU/EEA (relocation assistance is not provided) **Main Responsibilities:** * Perform detailed trade setup and validation within the ETRM system. Ensure accurate pricing formula modelling, fuel quotations, and alignment with commercial terms. * Ensure compliance with internal controls and requirements, validating trade documentation and system setups. * Coordinate with internal stakeholders to resolve discrepancies between commercial contracts and ETRM deal setups. * Manage and validate trade capture promptly after commercial transactions have been agreed upon. * Oversee the process through final execution, settlement, and payment, while ensuring end-to-end compliance and accuracy. * Leverage ETRM expertise and a strong understanding of trading activities. to contribute to process improvements and simplification initiatives within the function. **Main requirements:** * Degree in Master Data, Business, Finance, Economics, or a related field. * Strong analytical skills with the ability to deep-dive into pricing formulas. * Ability to manage multiple tasks, support diverse stakeholders simultaneously, and adapt effectively to a dynamic trading environment. * Proficiency in Excel and Power BI, with strong system skills and experience handling large datasets. * Strong interpersonal and communication skills, with the ability to communicate effectively and collaborate across teams. * Excellent written and verbal English skills for communication with colleagues across Europe. * Experience with ETRM, Master Data, ERP, or accounting systems is considered an advantage. **What you can expect at Circle K:** * For 6 years in a row, Circle K Business Centre has been awarded 1st place in the ‘CV-Online TOP Employer - International Business Services category.’ * Monthly salary:**starting from 1800 EUR** gross. * Covered tariff plan for your mobile phone. * Health insurance. * Employee discounts in our stores. * And more! **Interested?** We encourage you to apply by **June 30, 2026!** **We are looking forward to your application!** _**Circle K Business Centre SIA**_ _PVN Nr: LV40103511774_ _Duntes iela 6, Rīga, Latvija LV-1013_", "summaryDescription" : "Trade Management and Support Officer at Circle K Energy Trading SA. Skills: Trade management, ETRM system, Data accuracy. Perform trade setup. Validate trade setup", "postedDate" : "2026-06-16T03:48:54.991", "createdAt" : "2026-06-16T03:48:54.955", "lastUpdated" : "2026-06-16T12:43:03.808", "ingestTimestamp" : "2026-06-16T03:48:54.955", "mongoId" : "6a3065e2f292fd229cfac31b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Excel proficiency", "System proficiency", "Data handling", "Trade management", "ETRM system", "Data accuracy", "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements", "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics", "Excel", "Power BI", "ETRM" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 505.55746, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3071a5f292fd229cffa1cb", "title" : "Senior Business Management Officer", "company" : "Natixis", "industry" : "Banking", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Business Management Officer in Portugal, adjusted for seniority and industry." }, "location" : "Portugal, PT", "locations" : [ "Portugal", "PT" ], "timestamp" : "2026-06-16T10:38:32.868", "fingerprint" : "cddeb0b628a93154615d2b2531891fcf2472aa4e8c16f43815f869991ea70bb1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NatixisInPortugal/744000132147724-senior-business-management-officer-it-cio-office", "externalId" : "744000132147724", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "PowerPoint, Excel, Word, Power BI", "professionalSkills" : [ "Management control", "Project management", "Stakeholder influence", "Data visualization" ], "hardSkillsList" : [ "Financial reporting", "Operational reporting", "Budgeting", "Forecasting", "Variance analysis", "Gap analysis", "Resource tracking" ], "hardSkills" : [ { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "Operational reporting", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Variance analysis", "level" : "intermediate" }, { "name" : "Gap analysis", "level" : "intermediate" }, { "name" : "Resource tracking", "level" : "intermediate" } ], "majorSkills" : "Financial reporting, Management control, Data analysis, Stakeholder management", "majorSkillsList" : [ "Financial reporting", "Management control", "Data analysis", "Stakeholder management" ], "coreResponsibilities" : "Produce financial reporting, Maintain financial reporting, Enhance financial reporting, Produce operational reporting, Maintain operational reporting, Enhance operational reporting, Lead budget processes, Coordinate budget processes, Lead forecasting processes, Coordinate forecasting processes, Perform variance analysis, Perform gap analysis, Identify key drivers, Identify risks, Propose actionable insights, Propose corrective measures, Prepare executive deliverables, Act as interface between Finance, Act as interface between IT, Act as interface between Operations, Serve as reference point, Provide visibility, Ensure coherent communication, Serve as referent on tools, Consolidate IT team needs, Formalize change requests, Communicate system releases, Own management cockpit views, Maintain management cockpit views, Oversee staffing tracking, Oversee resource tracking, Ensure data consistency", "teamCollaboration" : "Cross-functional teams; Finance, IT, Operations stakeholders", "domainKnowledge" : "Corporate & Investment Banking; Asset & Wealth Management; IT management control; Financial services IT", "domainList" : [ "corporate-investment-banking", "asset-wealth-management", "it-management-control", "financial-services-it" ], "domainSpecificKnowledge" : [ "Corporate & Investment Banking", "Asset & Wealth Management", "IT management control", "Financial services IT" ], "toolProficiency" : [ "Power BI" ], "communicationSkills" : "Executive presentations; Synthesis notes", "problemSolvingSkills" : "Challenge assumptions", "qualificationsBasic" : "2 years customer support experience, 2 years project management experience, 5-8 years Financial Activities experience, 5-8 years Management Control experience, 2-3 years stakeholder influence experience, Advanced knowledge of office tools, Advanced knowledge in data visualization tools, English B2 mandatory, French B2 optional", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group. With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group. A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem. The CIO Office is a transversal department supporting the IT of Groupe BPCE. Its mission is to provide a consolidated and reliable view of IT activities across business units, enabling informed decision-making and effective communication at all levels of the organization. The CIO Office collaborates closely with Finance, IT and Operations leadership to drive management control, performance monitoring, resource planning, and the harmonization of practices. Main tasks and goals: As a Senior Business Management Officer , you will play a key role at the intersection of Finance and IT & Operations within the CIB Business Management IT & Operations unit. Acting as a trusted partner to senior management, you will ensure the reliability, consistency, and clarity of financial and operational data, and transform this information into meaningful insights supporting executive decision-making. This role requires both strong control of underlying data and tools and the ability to synthesize and present complex information in a clear and structured manner to senior stakeholders. You are expected to master the full data lifecycle — from collection and validation to analysis and presentation — and to challenge assumptions when needed, ensuring that outputs are both accurate and relevant. Operating in a fast-paced and sometimes ambiguous environment, you demonstrate strong judgment, autonomy, and composure under pressure , and you are able to address ad hoc questions from senior management with clarity, or appropriately frame and follow up on unresolved points. Some activities described: * Produce, maintain, and enhance financial and operational reporting (budget, forecasts, KPIs), ensuring accuracy, consistency, and relevance for management decision-making at local and global levels. * Lead and coordinate budget and forecasting processes (including reviews and P&L follow-up), ensuring alignment between stakeholders and robustness of underlying assumptions. * Perform variance and gap analysis between targets and actuals, identify key drivers and risks, and propose actionable insights and corrective measures. * Prepare executive-level deliverables (dashboards, presentations, synthesis notes), ensuring clarity, consistency, and alignment of messaging for senior management audiences. * Act as a key interface between Finance, IT, Operations, and other stakeholders, facilitating alignment on financial topics, assumptions, and reporting frameworks. * Serve as a reference point for financial and management topics within the scope, providing visibility and ensuring coherent communication to both local and onshore management. * Serve as a referent on some specific tools within the scope consolidating IT CIB team needs, formalizing change requests and communicating on system releases to users. * Own and maintain management “cockpit” views (organizational KPIs, project follow-up), ensuring continuous improvement of indicators and alignment with business priorities. * Oversee staffing and resource tracking, ensuring data consistency (joiners, leavers, mobilities), auditability, and anticipation of future resource needs. ## Qualifications * Up to 2 years’ experience in customer support, management control, and/or project management. * 5-8 years experience in Financial Activities. * 5-8 years experience in Management Control. * 2-3 years experience in stakeholder influence/ dealing with senior management. * Advanced knowledge of the common office tools (Power Point, Excel, Word). * Advanced knowledge in data visualization tools (such as Power BI) to create, analyze, and present financial and operational data in a clear and actionable manner. * Knowledge of English - B2 mandatory * Knowledge of French - B2 optional ## Additional Information Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.", "summaryDescription" : "Senior Business Management Officer at Natixis. Skills: Financial reporting, Management control, Data analysis, Stakeholder management. Produce financial reporting. Maintain financial reporting", "postedDate" : "2026-06-15T09:05:55.000", "createdAt" : "2026-06-16T01:35:16.433", "lastUpdated" : "2026-06-16T10:38:32.868", "ingestTimestamp" : "2026-06-16T01:35:16.433", "mongoId" : "6a3071a5f292fd229cffa1cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Financial reporting", "Operational reporting", "Budgeting", "Forecasting", "Variance analysis", "Gap analysis", "Resource tracking", "Management control", "Data analysis", "Stakeholder management", "Project management", "Stakeholder influence", "Data visualization", "Corporate & Investment Banking", "Asset & Wealth Management", "IT management control", "Financial services IT", "Power BI" ], "skillCount" : 18, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 502.79877, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb32874d8ee00a0e7dd39", "title" : "Billing Operations Intermediate Analyst", "company" : "Us Motivated To Stay", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Operations Intermediate Analyst in Financial Services in Poland, adjusted for city tier and full-time employment." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T07:19:39.365", "fingerprint" : "2f668c2eb6012092c74ae072f678875eeafd0d5ee00fcf49a37642a530e6f9c2", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Warsaw--Poland/Billing-Operations-Intermediate-Analyst_26971522-1", "externalId" : "26971522", "industryFunction" : { }, "locationPoint" : "51.9194,19.1451", "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's/University degree or equivalent experience", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "The Billing Operations Intermediate Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **_Responsibilities:_** * Daily invoice processing production * Internal customer queries resolution and follow up * Identify process exceptions and execute resolutions * Analyze reoccurring issues and assist in developing process improvements * Monitoring status of aged invoices * Effectively communicate with team members, management and business partners * Ensure meet Service Agreement signed with internal customers * Participate in and/or lead projects as assigned * Coordinate and support training for new staff * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **_Qualifications:_** * 2-5 years relevant experience * Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting * Excellent quantitative, analytical, problem solving skills * CPA or commensurate local accreditation * Bachelor’s/University degree or equivalent experience _**We offer:**_ By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: * Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) * Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates * Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates * Employee Assistance Program financed by Employer * Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) * Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates * Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. * Additional day off for volunteering * Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. * Opportunity to receive an annual discretionary incentive award * Special offers and discounts for employees * Click [here](https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf) to review the Remuneration Regulations extract. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** \\------------------------------------------------------ ## **Job Family Group:** Operations - Transaction Services \\------------------------------------------------------ ## **Job Family:** Reconciliation and Proofing \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Primary Location Full Time Salary Range:** 120 200,00 zł - 190 000,00 zł \\------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. \\------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \\------------------------------------------------------ ## **Automated Processing and AI** We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. \\------------------------------------------------------ _This job opening is for an existing job vacancy._ \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Billing Operations Intermediate Analyst at Us Motivated To Stay", "postedDate" : "2026-06-12T21:13:47.807", "createdAt" : "2026-06-14T21:13:47.804", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-14T21:13:47.804", "mongoId" : "6a2eb32874d8ee00a0e7dd39", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Warsaw--Poland/Billing-Operations-Intermediate-Analyst_26971522-1", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 500.49005, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3060ddf292fd229cf9405a", "title" : "Senior Business Management Officer", "company" : "Natixis", "industry" : "Banking", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Business Management Officer in Portugal, adjusted for seniority and the banking industry." }, "location" : "Portugal, PT", "locations" : [ "Portugal", "PT" ], "timestamp" : "2026-06-16T08:45:51.042", "fingerprint" : "9ba66598171de91a039877856946d68fbdd119e45aefda5335104733247ebf5c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NatixisInPortugal/744000132147724-senior-business-management-officer-it-cio-office", "externalId" : "744000132147724", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Power Point, Excel, Word, Power BI", "professionalSkills" : [ "Management control", "Project management", "Financial reporting", "Budgeting", "Forecasting", "Variance analysis", "Gap analysis", "Resource planning", "Performance monitoring" ], "hardSkillsList" : [ "Financial data analysis", "Operational data analysis", "Data validation", "Data synthesis", "Data presentation" ], "hardSkills" : [ { "name" : "Financial data analysis", "level" : "intermediate" }, { "name" : "Operational data analysis", "level" : "intermediate" }, { "name" : "Data validation", "level" : "intermediate" }, { "name" : "Data synthesis", "level" : "intermediate" }, { "name" : "Data presentation", "level" : "intermediate" } ], "majorSkills" : "Financial reporting, Management control, Data analysis", "majorSkillsList" : [ "Financial reporting", "Management control", "Data analysis" ], "coreResponsibilities" : "Produce financial and operational reporting, Maintain financial and operational reporting, Enhance financial and operational reporting, Lead budget processes, Coordinate budget processes, Lead forecasting processes, Coordinate forecasting processes, Perform variance analysis, Perform gap analysis, Identify key drivers, Identify risks, Propose actionable insights, Propose corrective measures, Prepare executive-level deliverables, Act as interface between Finance, IT, Operations, Facilitate alignment on financial topics, Serve as reference point for financial topics, Serve as referent on specific tools, Consolidate IT CIB team needs, Formalize change requests, Communicate on system releases, Own management cockpit views, Maintain management cockpit views, Oversee staffing tracking, Oversee resource tracking", "teamCollaboration" : "Cross-functional teams; Senior management audiences; Finance, IT, Operations stakeholders; Local and onshore management", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Corporate & Investment Banking; Asset & Wealth Management; IT management control; Financial services IT", "domainList" : [ "corporate-investment-banking", "asset-wealth-management", "it-management-control", "financial-services-it" ], "domainSpecificKnowledge" : [ "Corporate & Investment Banking", "Asset & Wealth Management", "IT management control", "Financial services IT" ], "toolProficiency" : [ "Power BI" ], "communicationSkills" : "Executive presentations; Synthesis notes", "problemSolvingSkills" : "Challenge assumptions; Address ad hoc questions", "qualificationsBasic" : "5-8 years experience in Financial Activities, 5-8 years experience in Management Control, 2-3 years experience in stakeholder influence, Advanced knowledge of office tools, Advanced knowledge in data visualization tools, Knowledge of English - B2 mandatory", "qualificationsPreferred" : "Up to 2 years’ experience in customer support, Up to 2 years’ experience in project management, Knowledge of French - B2 optional", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group. With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group. A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem. The CIO Office is a transversal department supporting the IT of Groupe BPCE. Its mission is to provide a consolidated and reliable view of IT activities across business units, enabling informed decision-making and effective communication at all levels of the organization. The CIO Office collaborates closely with Finance, IT and Operations leadership to drive management control, performance monitoring, resource planning, and the harmonization of practices. Main tasks and goals: As a Senior Business Management Officer , you will play a key role at the intersection of Finance and IT & Operations within the CIB Business Management IT & Operations unit. Acting as a trusted partner to senior management, you will ensure the reliability, consistency, and clarity of financial and operational data, and transform this information into meaningful insights supporting executive decision-making. This role requires both strong control of underlying data and tools and the ability to synthesize and present complex information in a clear and structured manner to senior stakeholders. You are expected to master the full data lifecycle — from collection and validation to analysis and presentation — and to challenge assumptions when needed, ensuring that outputs are both accurate and relevant. Operating in a fast-paced and sometimes ambiguous environment, you demonstrate strong judgment, autonomy, and composure under pressure , and you are able to address ad hoc questions from senior management with clarity, or appropriately frame and follow up on unresolved points. Some activities described: * Produce, maintain, and enhance financial and operational reporting (budget, forecasts, KPIs), ensuring accuracy, consistency, and relevance for management decision-making at local and global levels. * Lead and coordinate budget and forecasting processes (including reviews and P&L follow-up), ensuring alignment between stakeholders and robustness of underlying assumptions. * Perform variance and gap analysis between targets and actuals, identify key drivers and risks, and propose actionable insights and corrective measures. * Prepare executive-level deliverables (dashboards, presentations, synthesis notes), ensuring clarity, consistency, and alignment of messaging for senior management audiences. * Act as a key interface between Finance, IT, Operations, and other stakeholders, facilitating alignment on financial topics, assumptions, and reporting frameworks. * Serve as a reference point for financial and management topics within the scope, providing visibility and ensuring coherent communication to both local and onshore management. * Serve as a referent on some specific tools within the scope consolidating IT CIB team needs, formalizing change requests and communicating on system releases to users. * Own and maintain management “cockpit” views (organizational KPIs, project follow-up), ensuring continuous improvement of indicators and alignment with business priorities. * Oversee staffing and resource tracking, ensuring data consistency (joiners, leavers, mobilities), auditability, and anticipation of future resource needs. ## Qualifications * Up to 2 years’ experience in customer support, management control, and/or project management. * 5-8 years experience in Financial Activities. * 5-8 years experience in Management Control. * 2-3 years experience in stakeholder influence/ dealing with senior management. * Advanced knowledge of the common office tools (Power Point, Excel, Word). * Advanced knowledge in data visualization tools (such as Power BI) to create, analyze, and present financial and operational data in a clear and actionable manner. * Knowledge of English - B2 mandatory * Knowledge of French - B2 optional ## Additional Information Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.", "summaryDescription" : "Senior Business Management Officer at Natixis. Skills: Financial reporting, Management control, Data analysis. Produce financial and operational reporting. Maintain financial and operational reporting", "postedDate" : "2026-06-15T09:05:55.000", "createdAt" : "2026-06-16T00:03:37.697", "lastUpdated" : "2026-06-16T08:45:51.042", "ingestTimestamp" : "2026-06-16T00:03:37.697", "mongoId" : "6a3060ddf292fd229cf9405a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Financial data analysis", "Operational data analysis", "Data validation", "Data synthesis", "Data presentation", "Financial reporting", "Management control", "Data analysis", "Project management", "Budgeting", "Forecasting", "Variance analysis", "Gap analysis", "Resource planning", "Performance monitoring", "Corporate & Investment Banking", "Asset & Wealth Management", "IT management control", "Financial services IT", "Power BI" ], "skillCount" : 20, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 500.44653, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cefa078", "title" : "Quality Specialist Complaints", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Quality Specialist in the Pharma industry in India, adjusted for remote work and a mid-seniority level." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T12:16:53.334", "fingerprint" : "c24167c2754d1a75d96c84850046ea8e8654c729f0fd48e469fa047466bfc299", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/09c4f1cc-0e31-40ab-849a-c5b4974bb02f/apply", "externalId" : "09c4f1cc-0e31-40ab-849a-c5b4974bb02f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "QMS", "professionalSkills" : [ "Quality management", "Regulatory compliance", "Incident investigation" ], "hardSkillsList" : [ "Documentation systems" ], "hardSkills" : [ { "name" : "Documentation systems", "level" : "intermediate" } ], "majorSkills" : "Quality assurance, Complaint handling, Regulatory affairs", "majorSkillsList" : [ "Quality assurance", "Complaint handling", "Regulatory affairs" ], "coreResponsibilities" : "Develop quality plans, Implement quality programs, Maintain quality programs, Coordinate regulatory inspections, Support regulatory inspections, Ensure compliance with regulations, Monitor quality standards, Ensure implementation of QMS, Record reported cases, Assess reported cases, Document reported cases, Handle product complaints, Handle quality incidents", "teamCollaboration" : "Cross-functional teams; International teams; Customer Service; Key Account Managers; Medical Information", "domainKnowledge" : "Pharmaceutical quality; Drug-related risks; Pharmaceutical quality defects; GMP; GDP", "domainList" : [ "pharmaceutical-quality", "drug-related-risks", "pharmaceutical-quality-defects", "gmp", "gdp" ], "domainSpecificKnowledge" : [ "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP" ], "toolProficiency" : [ "QMS" ], "communicationSkills" : "Excellent communication", "documentationSkills" : "Document reported cases", "continuousLearning" : "Professional development; Training opportunities; International quality frameworks; International regulatory frameworks", "problemSolvingSkills" : "Problem-solving abilities; Analytical mindset", "qualificationsBasic" : "Degree in Pharmacy, Life Sciences, Chemistry, or related scientific discipline, Experience in Quality Assurance, Quality Control, or Pharmacovigilance within pharmaceutical industry, Understanding of GMP, GDP, and regulatory compliance frameworks, Experience in handling product complaints and quality incident investigations", "qualificationsPreferred" : "Experience in regulatory inspections related to manufacturing and wholesale distribution licenses", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Develop, implement, and maintain quality plans and programs in alignment with internal and regulatory requirements Coordinate and support regulatory inspections related to manufacturing and wholesale distribution licenses Ensure compliance with applicable regulations in close collaboration with the Regulatory Affairs Manager Monitor Group quality standards and ensure effective implementation within the local Quality Management System (QMS) Record, assess, and document reported cases of drug-related risks or suspected pharmaceutical quality defects Act as a key point of contact for complaint handling in collaboration with Customer Service, Key Account Managers, Medical Information, and other internal stakeholders Requirements: Degree in Pharmacy, Life Sciences, Chemistry, or a related scientific discipline Experience in Quality Assurance, Quality Control, or Pharmacovigilance within the pharmaceutical industry Strong understanding of GMP, GDP, and regulatory compliance frameworks Experience in handling product complaints and quality incident investigations Excellent communication skills with the ability to work across cross-functional and international teams Strong analytical mindset, attention to detail, and problem-solving abilities Proficiency in documentation systems and Quality Management Systems (QMS) Benefits: Competitive compensation package aligned with industry standards Health and wellness benefits including medical coverage Opportunities for professional development and training Exposure to international quality and regulatory frameworks Collaborative and cross-functional working environment Potential flexibility in working arrangements depending on role requirements ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Quality Specialist Complaints. Skills: Quality assurance, Complaint handling, Regulatory affairs. Develop quality plans. Implement quality programs", "postedDate" : "2026-06-15T06:09:49.140", "createdAt" : "2026-06-15T06:09:49.140", "lastUpdated" : "2026-06-16T12:16:53.334", "ingestTimestamp" : "2026-06-16T03:22:21.597", "mongoId" : "6a305119f292fd229cefa078", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation systems", "Quality assurance", "Complaint handling", "Regulatory affairs", "Quality management", "Regulatory compliance", "Incident investigation", "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP", "QMS" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 493.90012, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3075f9f292fd229c0152eb", "title" : "Change Management Analyst", "company" : "EVYD Technology", "industry" : "Technology", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "BND", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Change Management Analyst in the Technology industry in Jerudong, Brunei, adjusted for contract employment." }, "location" : "Jerudong, Brunei", "locations" : [ "Jerudong", "Brunei" ], "timestamp" : "2026-06-16T11:36:52.045", "fingerprint" : "99ee86f9aa1cbb7fd478e68a34eee39601523635b8aee2645de6dd95f3eb83fa", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/evydtech/jobs/5452288004", "externalId" : "5452288004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jerudong", "country" : "Brunei", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "4.9378332,114.8417358" } ], "locationText" : "Jerudong, Brunei", "employmentType" : "CONTRACT", "minimumEducation" : "Higher National Diploma", "professionalSkills" : [ "Organizational Development" ], "hardSkillsList" : [ "Change Management principles", "Change Management techniques", "Change Management tools" ], "hardSkills" : [ { "name" : "Change Management principles", "level" : "intermediate" }, { "name" : "Change Management techniques", "level" : "intermediate" }, { "name" : "Change Management tools", "level" : "intermediate" } ], "majorSkills" : "Change Management, Organizational Development", "majorSkillsList" : [ "Change Management", "Organizational Development" ], "coreResponsibilities" : "Assist in planning change management strategies, Assist in executing change management strategies, Identify key stakeholders, Engage key stakeholders, Conduct impact assessments, Develop communication plans, Design training programs, Implement training programs, Identify resistance to change, Address resistance to change, Define key performance indicators, Define metrics, Create documentation, Maintain documentation, Contribute to continuous improvement", "teamCollaboration" : "Work with project team; Engage diverse stakeholders; Collaborate with others", "projectManagementSkills" : [ "Project Management", "Planning skills" ], "domainKnowledge" : "Organizational transformation; System implementations; Process improvements", "domainList" : [ "organizational-transformation", "system-implementations", "process-improvements" ], "domainSpecificKnowledge" : [ "Organizational transformation", "System implementations", "Process improvements" ], "communicationSkills" : "Communication skills", "documentationSkills" : "Status reports; Action items", "specialRequirements" : "Frequent commuting to other districts", "outcomesObjectives" : "Ensure successful transition; Ensure successful adoption", "qualificationsBasic" : "Higher National Diploma in Business, Management, or higher in a relevant field (or equivalent experience)", "qualificationsPreferred" : "Proven experience in Change Management or Organizational Development is a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "What will you do? As a Change Management Analyst with EVYD Technology, you will support the planning, implementation, and execution of our Change Management Plans for projects and change initiatives. You will work closely with the project team and various stakeholders to ensure the successful transition and adoption of new processes, technologies, and any other change initiatives by our clients and end-users. This role reports to our Manager of Change Management and will be based in Brunei. Your key responsibilities include: Assist in planning and executing change management strategies for organizational transformation, system implementations, process improvements, and other projects. Identify and engage key internal and external stakeholders to build support for change initiatives. Conduct thorough impact assessments to understand how changes will affect individuals, teams, and the organization. Develop clear and effective communication plans to keep stakeholders informed about changes, progress, and new updates. Design and implement training programs to equip employees with the skills and knowledge needed to navigate change successfully. Identify and address resistance to change by providing support and resources to individuals and teams facing challenges. Define key performance indicators (KPIs) and metrics to assess the effectiveness of change initiatives and make necessary adjustments. Create and maintain up-to-date documentation related to change management processes, plans, meeting notes, status reports and action items. Contribute to continuous improvement in change management methodologies and processes based on feedback and lessons learnt to ensure aligned with industry best practices. Travel requirements: Frequent commuting to other districts is required for this role. What skills do you need? Human skills Highly independent and self-motivated to thrive in an ambitious and fast-paced environment. Excellent communication skills with the ability to engage diverse stakeholders. A team player that can collaborate with others, whether within or outside of the same team and department. Highly organized with an exceptional sense of time management. Detailed oriented with the ability to handle multiple tasks and prioritize effectively. Proactive, adaptable and acts with integrity and ethics. Base technical skills Basic Project Management and planning skills. Proven experience in Change Management or Organizational Development is a plus. Basic knowledge in Change Management principles, techniques, and tools. Qualifications A minimum of Higher National Diploma in Business, Management, or higher in a relevant field (or equivalent experience).", "summaryDescription" : "Change Management Analyst at EVYD Technology. Skills: Change Management, Organizational Development. Assist in planning change management strategies. Assist in executing change management strategies", "postedDate" : "2026-06-16T01:17:21.733", "createdAt" : "2026-06-16T01:17:21.733", "lastUpdated" : "2026-06-16T11:36:52.045", "ingestTimestamp" : "2026-06-16T01:17:21.733", "mongoId" : "6a3075f9f292fd229c0152eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Change Management principles", "Change Management techniques", "Change Management tools", "Change Management", "Organizational Development", "Project Management", "Planning skills", "Organizational transformation", "System implementations", "Process improvements" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 486.92642, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30551cf292fd229cf1dda3", "title" : "Business Analyst Cash Management (H/F)", "company" : "Meritis", "industry" : "Information Technology And Services", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Business Analyst in Paris, France, adjusted for the consulting industry and company size." }, "location" : "Paris, IDF, France", "locations" : [ "Paris", "IDF", "France" ], "timestamp" : "2026-06-16T08:42:40.567", "fingerprint" : "e2563029c03757519cd3f1613713092ed33b02e42fa4e3d3ceff531a393eb5fe", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Meritis/744000132146438-business-analyst-cash-management-h-f-", "externalId" : "744000132146438", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paris", "state" : "IDF", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8534951,2.3483915" } ], "locationText" : "Paris, IDF, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "SEPA, Instant Payment, SEPA Instant, Virements, Transferts", "professionalSkills" : [ "Cash management", "Paiements", "Référent fonctionnel", "Pilotage projet" ], "hardSkillsList" : [ "Analyse des besoins", "Spécifications fonctionnelles", "Supports projet" ], "hardSkills" : [ { "name" : "Analyse des besoins", "level" : "intermediate" }, { "name" : "Spécifications fonctionnelles", "level" : "intermediate" }, { "name" : "Supports projet", "level" : "intermediate" } ], "majorSkills" : "Cash management, Paiements, Business Analyst", "majorSkillsList" : [ "Cash management", "Paiements", "Business Analyst" ], "coreResponsibilities" : "Recueil et analyse des besoins métiers, Rédaction des spécifications fonctionnelles, Animation d’ateliers, Suivi des évolutions, Pilotage des sujets transverses, Production de supports projet, Contribution au suivi de planification, Contribution au suivi des risques, Contribution au reporting, Support au Chef de Projet, Coordination avec les équipes IT, Coordination avec les équipes fonctionnelles, Coordination avec les parties impliquées", "teamCollaboration" : "Ateliers avec les équipes métier; Ateliers avec les équipes IT; Ateliers avec partenaires externes; Coordination avec les équipes IT; Coordination avec les équipes fonctionnelles", "projectManagementSkills" : [ "Pilotage projet", "Suivi planification", "Suivi risques", "Reporting" ], "domainKnowledge" : "Cash management; Paiements; SEPA; Instant Payment", "domainList" : [ "cash-management", "paiements", "sepa", "instant-payment" ], "domainSpecificKnowledge" : [ "Cash management", "Paiements", "SEPA", "Instant Payment" ], "toolProficiency" : [ "PowerPoint" ], "communicationSkills" : "Synthèse; Présentation", "documentationSkills" : "Spécifications fonctionnelles; Supports projet", "continuousLearning" : "Formations certifiantes; E-learning; MeetUp; Concours de code; Parcours d’évolutions", "qualificationsBasic" : "Expérience confirmée en tant que Business Analyst, Environnement cash management / paiements, Compréhension de toute la chaîne de paiement, Connaissances solides sur les protocoles et systèmes de paiement, Capacité à intervenir en transverse, Environnement complexe, Excellentes compétences en communication, Compétences en synthèse, Compétences en présentation, Autonomie, Rigueur, Esprit collaboratif", "qualificationsPreferred" : "Expérience en chefferie de projet, Accompagnement d’un CDP", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Meritis est une société de conseil spécialisée en transformation digitale des organisations, fondée en 2007 par Sébastien Videment. Installée initialement à Paris, elle s’est déployée en régions et assure désormais une présence dans les plus grandes villes de France : Sophia-Antipolis, Montpellier, Nantes, Bordeaux, Lyon, Aix-en-Provence, Lille et même à Lisbonne au Portugal depuis 2023. Nos experts accompagnent des clients de divers secteurs dans l’intégralité de leurs besoins de transformations numériques à travers de nombreux domaines d’expertise : Finance, Software Engineering, Cloud & Infrastructure, Data, Transformation Digitale et Cybersécurité. Fort de ses valeurs d’exigence, d’humilité, de bienveillance et de proximité, le cabinet de +900 collaborateurs primé à 5 reprises au palmarès Great Place To Work® connait une très forte croissance et projette d’atteindre 100M€ de chiffre d’affaires en 2024 et de dépasser la barre symbolique des 1000 collaborateurs. Nous mettons un point d’honneur à être proche de nos collaborateurs et à les accompagner de manière individualisée quelles que soient leurs fonctions dans l’entreprise. Certifiée Great Place To Work depuis 2013, notre conception du bien-être au travail va bien au-delà d'un simple label, ce sont nos collaborateurs qui en parlent le mieux : [https://www.glassdoor.fr/Avis/Meritis-Avis-E1163008.htm](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.fr%2FAvis%2FMeritis-Avis-E1163008.htm&data=05%7C02%7Csandy.jule%40meritis.fr%7Cf8b6ff88b58f4c26ae4308dc42ac387b%7C9266ab140c0d4ffa84849ed28ab433aa%7C0%7C0%7C638458554688559167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=myifyuDiSw4vYjNztznj1In7M1mxuY19CuKpoIc5FIw%3D&reserved=0) Dans le cadre d'un programme de transformation autour des paiements et du cash management , nous recherchons un Business Analyst expérimenté capable d'intervenir en appui d'un Chef de Projet senior. La mission est à forte composante fonctionnelle et transversale. Le consultant jouera un rôle clé de référent fonctionnel sur les sujets de paiements (SEPA, Instant Payment…), tout en accompagnant le pilotage global du projet. Il interviendra à la fois comme Business Analyst, référent paiement, et bras droit technique du Chef de Projet . La mission qui vous attend : * Recueil et analyse des besoins métiers autour du cash management et des paiements * Rédaction des spécifications fonctionnelles * Animation d'ateliers avec les équipes métier, IT et partenaires externes * Suivi des évolutions, pilotage des sujets transverses * Production de supports projet de qualité (PowerPoint, synthèses, feuilles de route…) * Contribution au suivi de planification, risques, reporting * Support au Chef de Projet , en particulier sur les sujets à fort contenu fonctionnel ou technique * Coordination avec les équipes IT, fonctionnelles et les parties impliquées du programme ## Qualifications Profil recherché : * Expérience confirmée en tant que Business Analyst dans un environnement cash management / paiements * Bonne compréhension de toute la chaîne de paiement , sans nécessairement être un expert technique * Connaissances solides sur les protocoles et systèmes de paiement (SEPA, SEPA Instant, virements, transferts, etc.) * Capacité à intervenir en transverse , en environnement complexe * Excellentes compétences en communication, synthèse et présentation (PowerPoint attendu) * Autonomie, rigueur et esprit collaboratif * Une expérience en chefferie de projet ou en accompagnement d’un CDP est un vrai plus ## Additional Information * Des parcours professionnels sur mesure (évolution de carrière, formations adaptées, mentoring…) ; * Avoir le choix de sa mission et un accompagnement personnalisé tout au long de votre carrière ; * Evoluer dans un environnement où l’apprentissage est favorisé : formations certifiantes, e-learning, meetUp, concours de code, parcours d’évolutions etc ; * Faire partie de communautés d’experts qui partagent leurs savoirs et expériences au sein de nos centres de compétences ; * Un environnement convivial avec de nombreux événements festifs (soirée annuelle, séminaires & teambuiding, déjeuners et afterworks…) ; Vos différences sont nos atouts. C’est pourquoi Meritis est engagée en faveur de la diversité et de la non-discrimination. Tous nos métiers sont accessibles aux personnes en situation de handicap. Si vous avez une question ou pensez être victime ou témoin d’une discrimination, vous pouvez contacter [ethiquegroup@meritis.fr](mailto:ethiquegroup@meritis.fr) .", "summaryDescription" : "Business Analyst Cash Management (H/F) at Meritis. Skills: Cash management, Paiements, Business Analyst. Recueil et analyse des besoins métiers. Rédaction des spécifications fonctionnelles", "postedDate" : "2026-06-15T08:49:18.000", "createdAt" : "2026-06-15T23:35:53.747", "lastUpdated" : "2026-06-16T08:42:40.567", "ingestTimestamp" : "2026-06-15T23:35:53.747", "mongoId" : "6a30551cf292fd229cf1dda3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Analyse des besoins", "Spécifications fonctionnelles", "Supports projet", "Cash management", "Paiements", "Business Analyst", "Référent fonctionnel", "Pilotage projet", "Suivi planification", "Suivi risques", "Reporting", "SEPA", "Instant Payment", "PowerPoint" ], "skillCount" : 14, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 482.7206, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305088f292fd229cef193e", "title" : "Revenue Management Analyst", "company" : "SIXT", "industry" : "Leisure And Travel", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Revenue Management Analyst in Fort Lauderdale, United States, adjusted for the automotive industry and company size." }, "location" : "Fort Lauderdale, FL, United States", "locations" : [ "Fort Lauderdale", "FL", "United States" ], "timestamp" : "2026-06-16T06:35:09.944", "fingerprint" : "d4c9671d11f20057f5fbb1ade671cbcf1bac0ae1d5795ccd8a30db10b1055b6a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SIXT/744000132262305-revenue-management-analyst", "externalId" : "744000132262305", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Lauderdale", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1223084,-80.1433786" } ], "locationText" : "Fort Lauderdale, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Excel, SQL, Tableau, Power BI, Python, R", "professionalSkills" : [ "Pricing strategies", "Forecasting", "Revenue optimization", "Data analysis", "Market evaluation", "Business intelligence", "Reporting tools", "Dashboards" ], "hardSkillsList" : [ "Advanced Excel", "Data interpretation", "Trend identification", "Data-driven recommendations" ], "hardSkills" : [ { "name" : "Advanced Excel", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" }, { "name" : "Trend identification", "level" : "intermediate" }, { "name" : "Data-driven recommendations", "level" : "intermediate" } ], "majorSkills" : "Revenue management, Pricing strategies, Data analysis, Forecasting", "majorSkillsList" : [ "Revenue management", "Pricing strategies", "Data analysis", "Forecasting" ], "coreResponsibilities" : "Oversee price management, Oversee revenue maximization, Analyze market performance, Monitor market performance, Evaluate pricing, Evaluate demand patterns, Evaluate competitor activity, Evaluate incoming bookings, Dive deep into datasets, Identify trends, Identify risks, Identify revenue opportunities, Support reporting tools design, Support reporting tools development, Support reporting tools enhancement, Support dashboards design, Support dashboards development, Support dashboards enhancement, Support ad-hoc analyses, Translate analytical findings, Lead pricing initiatives, Contribute to pricing initiatives, Lead forecasting initiatives, Contribute to forecasting initiatives, Lead revenue optimization initiatives, Contribute to revenue optimization initiatives", "teamCollaboration" : "Business partners; Revenue Management leadership", "domainKnowledge" : "Market dynamics; Pricing strategies; Customer behavior; Revenue drivers", "domainList" : [ "market-dynamics", "pricing-strategies", "customer-behavior", "revenue-drivers" ], "domainSpecificKnowledge" : [ "Market dynamics", "Pricing strategies", "Customer behavior", "Revenue drivers" ], "toolProficiency" : [ "Microsoft Excel", "SQL", "Tableau", "Power BI", "Python", "R" ], "communicationSkills" : "Present insights", "continuousLearning" : "Training programs; Mentorship; Advancement opportunities", "problemSolvingSkills" : "Complex business challenges", "outcomesObjectives" : "Maximize revenue opportunities; Support business growth; Improve profitability; Improve operational performance", "qualificationsBasic" : "Bachelor's degree in Finance, Bachelor's degree in Economics, Bachelor's degree in Mathematics, Bachelor's degree in Statistics, Bachelor's degree in Business Analytics, Bachelor's degree in Engineering, Bachelor's degree in Data Science, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Relevant analytical experience, Pricing experience, Forecasting experience, Revenue management experience, Business intelligence experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We are seeking a Revenue Management Analyst to join our Revenue Management team. In this role, you will play a critical part in optimizing pricing strategies, maximizing revenue opportunities, and supporting business growth across one or more domestic markets. Through data analysis, forecasting, and market evaluation, you will help drive strategic decisions that directly impact fleet utilization, profitability, and overall company performance. This opportunity is ideal for a highly analytical professional who enjoys working with data, solving complex business challenges, and influencing key decisions in a fast-paced, performance-driven environment. YOUR ROLE AT SIXT * You oversee price management and revenue maximization for one or more assigned domestic markets. * You analyze and monitor market performance by evaluating pricing, demand patterns, competitor activity, and incoming bookings. * You dive deep into large and complex datasets to identify trends, risks, and revenue opportunities that support business growth. * You support the design, development, and enhancement of reporting tools, dashboards, and ad-hoc analyses that drive decision-making. * You translate complex analytical findings into clear, actionable recommendations for Revenue Management leadership and business partners. * You lead and contribute to pricing, forecasting, and revenue optimization initiatives that improve profitability and operational performance. YOUR SKILLS MATTER * Education & Experience – Bachelor's degree in Finance, Economics, Mathematics, Statistics, Business Analytics, Engineering, Data Science, or a related quantitative field. Relevant analytical, pricing, forecasting, revenue management, or business intelligence experience preferred. * Analytical Expertise – Strong analytical mindset with the ability to interpret large datasets, identify trends, and develop data-driven recommendations that influence business outcomes. * Technical Skills – Advanced proficiency in Microsoft Excel. Experience with SQL, Tableau, Power BI, Python, R, or other analytical and reporting tools is highly desirable. * Business Acumen – Ability to understand market dynamics, pricing strategies, customer behavior, and revenue drivers within a fast-moving business environment. * Communication & Collaboration – Strong communication skills with the ability to present insights clearly and effectively to stakeholders across multiple business functions. * Ownership & Execution – Highly organized, detail-oriented, and capable of independently managing multiple priorities while meeting deadlines in a fast-paced environment. WHAT WE OFFER * Exclusive Employee Rentals – Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family. * Additional Employee Perks – Benefit from various employee perks, including discounts on fitness memberships, travel, entertainment, and other lifestyle programs. * Career Growth Opportunities – We invest in your professional development through training programs, mentorship, and advancement opportunities within a global organization. * Paid Time Off – Enjoy paid vacation, holidays, and sick leave to support work-life balance and personal well-being. * Comprehensive Healthcare & Life Benefits – Access medical, dental, vision, life insurance, and disability coverage designed to support you and your family. * 401(k) Retirement Savings Plan – Prepare for your future with a competitive retirement savings program. ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Revenue Management Analyst at SIXT. Skills: Revenue management, Pricing strategies, Data analysis, Forecasting. Oversee price management. Oversee revenue maximization", "postedDate" : "2026-06-15T18:26:47.000", "createdAt" : "2026-06-15T21:50:39.589", "lastUpdated" : "2026-06-16T06:35:09.944", "ingestTimestamp" : "2026-06-15T21:50:39.589", "mongoId" : "6a305088f292fd229cef193e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Advanced Excel", "Data interpretation", "Trend identification", "Data-driven recommendations", "Revenue management", "Pricing strategies", "Data analysis", "Forecasting", "Revenue optimization", "Market evaluation", "Business intelligence", "Reporting tools", "Dashboards", "Market dynamics", "Customer behavior", "Revenue drivers", "Microsoft Excel", "SQL", "Tableau", "Power BI", "Python", "R" ], "skillCount" : 22, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 480.08704, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305001f292fd229ceeba3c", "title" : "Revenue Management Analyst", "company" : "SIXT", "industry" : "Leisure And Travel", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Revenue Management Analyst in Fort Lauderdale, United States, adjusted for the automotive industry and company size." }, "location" : "Fort Lauderdale, FL, United States", "locations" : [ "Fort Lauderdale", "FL", "United States" ], "timestamp" : "2026-06-16T07:18:44.089", "fingerprint" : "8ae3f213a62e4d0795ba315c46ff6e2fdb1d3ff256acbe4dc5b6f5de3e095ef8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SIXT/744000132262305-revenue-management-analyst", "externalId" : "744000132262305", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Lauderdale", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1223084,-80.1433786" } ], "locationText" : "Fort Lauderdale, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Excel, SQL, Tableau, Power BI, Python, R", "professionalSkills" : [ "Pricing strategies", "Forecasting", "Revenue optimization", "Data analysis", "Market evaluation", "Business growth", "Fleet utilization", "Profitability analysis" ], "hardSkillsList" : [ "Advanced Excel", "Data interpretation", "Trend identification", "Data-driven recommendations" ], "hardSkills" : [ { "name" : "Advanced Excel", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" }, { "name" : "Trend identification", "level" : "intermediate" }, { "name" : "Data-driven recommendations", "level" : "intermediate" } ], "majorSkills" : "Revenue management, Pricing strategies, Data analysis, Forecasting", "majorSkillsList" : [ "Revenue management", "Pricing strategies", "Data analysis", "Forecasting" ], "coreResponsibilities" : "Oversee price management, Oversee revenue maximization, Analyze market performance, Monitor market performance, Evaluate pricing, Evaluate demand patterns, Evaluate competitor activity, Evaluate incoming bookings, Dive deep into datasets, Identify trends, Identify risks, Identify revenue opportunities, Support reporting tool design, Support dashboard design, Support ad-hoc analysis design, Translate analytical findings, Lead pricing initiatives, Contribute to pricing initiatives, Lead forecasting initiatives, Contribute to forecasting initiatives, Lead revenue optimization initiatives, Contribute to revenue optimization initiatives", "teamCollaboration" : "Business partners; Revenue Management leadership", "domainKnowledge" : "Market dynamics; Pricing strategies; Customer behavior; Revenue drivers", "domainList" : [ "market-dynamics", "pricing-strategies", "customer-behavior", "revenue-drivers" ], "domainSpecificKnowledge" : [ "Market dynamics", "Pricing strategies", "Customer behavior", "Revenue drivers" ], "toolProficiency" : [ "Microsoft Excel", "SQL", "Tableau", "Power BI", "Python", "R" ], "communicationSkills" : "Present insights", "continuousLearning" : "Training programs; Mentorship; Advancement opportunities", "problemSolvingSkills" : "Complex business challenges", "outcomesObjectives" : "Improve profitability; Improve operational performance", "qualificationsBasic" : "Bachelor's degree in Finance, Bachelor's degree in Economics, Bachelor's degree in Mathematics, Bachelor's degree in Statistics, Bachelor's degree in Business Analytics, Bachelor's degree in Engineering, Bachelor's degree in Data Science, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Relevant analytical experience, Pricing experience, Forecasting experience, Revenue management experience, Business intelligence experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We are seeking a Revenue Management Analyst to join our Revenue Management team. 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YOUR ROLE AT SIXT * You oversee price management and revenue maximization for one or more assigned domestic markets. * You analyze and monitor market performance by evaluating pricing, demand patterns, competitor activity, and incoming bookings. * You dive deep into large and complex datasets to identify trends, risks, and revenue opportunities that support business growth. * You support the design, development, and enhancement of reporting tools, dashboards, and ad-hoc analyses that drive decision-making. * You translate complex analytical findings into clear, actionable recommendations for Revenue Management leadership and business partners. * You lead and contribute to pricing, forecasting, and revenue optimization initiatives that improve profitability and operational performance. YOUR SKILLS MATTER * Education & Experience – Bachelor's degree in Finance, Economics, Mathematics, Statistics, Business Analytics, Engineering, Data Science, or a related quantitative field. Relevant analytical, pricing, forecasting, revenue management, or business intelligence experience preferred. * Analytical Expertise – Strong analytical mindset with the ability to interpret large datasets, identify trends, and develop data-driven recommendations that influence business outcomes. * Technical Skills – Advanced proficiency in Microsoft Excel. Experience with SQL, Tableau, Power BI, Python, R, or other analytical and reporting tools is highly desirable. * Business Acumen – Ability to understand market dynamics, pricing strategies, customer behavior, and revenue drivers within a fast-moving business environment. * Communication & Collaboration – Strong communication skills with the ability to present insights clearly and effectively to stakeholders across multiple business functions. * Ownership & Execution – Highly organized, detail-oriented, and capable of independently managing multiple priorities while meeting deadlines in a fast-paced environment. WHAT WE OFFER * Exclusive Employee Rentals – Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family. * Additional Employee Perks – Benefit from various employee perks, including discounts on fitness memberships, travel, entertainment, and other lifestyle programs. * Career Growth Opportunities – We invest in your professional development through training programs, mentorship, and advancement opportunities within a global organization. * Paid Time Off – Enjoy paid vacation, holidays, and sick leave to support work-life balance and personal well-being. * Comprehensive Healthcare & Life Benefits – Access medical, dental, vision, life insurance, and disability coverage designed to support you and your family. * 401(k) Retirement Savings Plan – Prepare for your future with a competitive retirement savings program. ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Revenue Management Analyst at SIXT. Skills: Revenue management, Pricing strategies, Data analysis, Forecasting. Oversee price management. Oversee revenue maximization", "postedDate" : "2026-06-15T18:26:47.000", "createdAt" : "2026-06-15T21:40:25.100", "lastUpdated" : "2026-06-16T07:18:44.089", "ingestTimestamp" : "2026-06-15T21:40:25.100", "mongoId" : "6a305001f292fd229ceeba3c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Advanced Excel", "Data interpretation", "Trend identification", "Data-driven recommendations", "Revenue management", "Pricing strategies", "Data analysis", "Forecasting", "Revenue optimization", "Market evaluation", "Business growth", "Fleet utilization", "Profitability analysis", "Market dynamics", "Customer behavior", "Revenue drivers", "Microsoft Excel", "SQL", "Tableau", "Power BI", "Python", "R" ], "skillCount" : 22, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 480.08704, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309b4af292fd229c0f0acc", "title" : "Office Manager", "company" : "Madhappy", "industry" : "Admin", "salary" : { "min" : 20.0, "max" : 25.0, "currency" : "USD", "frequency" : "per-hour-wage" }, "location" : "Los Angeles, CA", "locations" : [ "Los Angeles, CA" ], "timestamp" : "2026-06-16T12:44:58.995", "fingerprint" : "fefb251ba68ad01559a8079dfb9c957a715cff3d10dab0b52df42d92681fc44f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/madhappy/eb069ae5-f8ca-4ab5-bf65-b2c988415b2d/apply", "externalId" : "eb069ae5-f8ca-4ab5-bf65-b2c988415b2d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "PART_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "coreResponsibilities" : "Act as office assistant, Order supplies, Organize supplies, Replenish supplies, Lead company-wide events, Lead team-specific events, Maintain office cleanliness, Maintain office organization, Handle copy services, Handle word processing, Handle mail distribution, Handle office reception, Handle office equipment, Handle utility service, Handle communication systems, Handle meeting bookings, Work with vendors, Work with third parties, Assist HR Manager onboarding employees, Set up new employees with computers, Set up new employees with workspaces, Find office space for new employees, Give office tours to new employees, Assist company founders with tasks", "toolProficiency" : [ "MS Office", "Google suite" ], "specialRequirements" : "Based in Los Angeles, Willing to work in person every day, Physical lifting 25 lbs or less", "qualificationsBasic" : "1-2+ years office administration experience, In-depth understanding of MS Office, In-depth understanding of Google suite, Experience handling bookkeeping tasks, Able to lift items 25 lbs or less", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description OFFICE MANAGER Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that. About the job We are looking to hire a part-time Office Manager for Madhappy. In this position, you will be responsible for ensuring all office needs are met in a timely manner and helping handle matters for executives. Since we are a fast-growing startup, this job will have many responsibilities and will have a broad range of work. This role will report to the Human Resources Manager. You must be based in Los Angeles and willing to work in person every day to be considered for this position. Responsibilities ● Act as office assistant for Madhappy HQ ● Ordering, organizing, and replenishing supplies for the office ● With the assistance of the HR Manager, this role will be leading all company-wide events and team-specific events (team lunches/dinners, holiday parties, executive offsites, and more) ● Maintaining office cleanliness and organization ● Handling of copy services, word processing, mail and distribution services, office reception, office equipment, utility service, communication systems, meeting bookings ● Working with any vendors or third parties regarding the office maintenance ● Helping the HR Manager to onboard employees: ● Getting new employees set up with computers and comfortable workspaces ● Finding office space to seat new employees ● Giving office tours to new employees ● Assist the company founders with daily and weekly tasks. About you Qualifications ● 1-2+ years of office administration experience ● In-depth understanding of MS Office and Google suite ● Experience handling bookkeeping tasks ● Able to lift items 25 lbs or less Characteristics ● Proven and strong organizational skills ● The ability to organize a daily workload by priorities ● The ability to meet deadlines in a fast-paced, quickly changing environment ● A proactive approach to problem-solving with strong decision-making skills and autonomy ● Professional level of verbal and written communication skills ## Additional Information About Madhappy Madhappy is a clothing brand for a community of optimists. Born in Los Angeles, 2017, the brand has built itself around an optimistic ideology, expressed through apparel, events, and experimental retail spaces around the world. Madhappy writes Local Optimist magazine, supports research and awareness in mental health through Madhappy Foundation. About Local Optimist Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment. About The Madhappy Foundation The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement. Learn more here.", "summaryDescription" : "Office Manager at Madhappy. Act as office assistant. Order supplies", "postedDate" : "2026-06-16T00:10:15.134", "createdAt" : "2026-06-16T00:10:15.134", "lastUpdated" : "2026-06-16T12:44:58.995", "ingestTimestamp" : "2026-06-16T03:27:16.511", "mongoId" : "6a309b4af292fd229c0f0acc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 25, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "MS Office", "Google suite" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 476.766, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb32974d8ee00a0e7ddd4", "title" : "Intermediate Performance Analyst", "company" : "Citi", "salary" : { "min" : 1.15E7, "max" : 1.65E7, "currency" : "HUF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Financial Services in Hungary, adjusted for mid-seniority and company size." }, "location" : "Hungary", "locations" : [ "Hungary" ], "timestamp" : "2026-06-15T23:07:32.055", "fingerprint" : "7f7762df8e1400d758102dc679db108fb38102b19890f7425486f241cdd0d250", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Budapest--Hungary/Intermediate-Performance-Analyst_26969519-1", "externalId" : "26969519", "industryFunction" : { }, "locationPoint" : "47.1625,19.5033", "structuredLocations" : [ { "country" : "Hungary", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Hungary", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Are you looking for a career move that will place you in a global financial organization? Then bring your skills to Citi. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **Team/Role Overview** The Performance Analyst is an intermediate-level position responsible for participating in a variety of performance calculations, analysis, and workflow activities in coordination with the Operational Services teams. The primary objective of this role is to accurately calculate, verify, and distribute performance data for funds and accounts. Strong analytical skills and investment processing knowledge are essential to support the broader performance and operational teams. Adherence to GIPS standards and principles is required. **Key responsibilities:** The role encompasses a wide range of responsibilities, including but not limited to: * Ensure performance tasks and workflows are executed in accordance with established deadlines to meet client deliverables. * Serve as a Maker by producing performance output in various formats, ensuring strict adherence to established procedures, verification checks, and sign-offs. * Act as a Checker by conducting a thorough secondary review of all steps performed by the maker, providing validation. * Process daily work in a timely and accurate manner. * Serve as an escalation point for questions and research, and assist the team manager with ad hoc tasks, client inquiries, and performance investigations. * Assist in developing training materials, training employees, and acting as an escalation point for training-related questions and research. * Ensure procedures and controls are followed, and the integrity of the data processing environment is maintained. **Qualifications:** * 2-5 years of relevant experience in accounting, finance, or an operational business-related area. * Performance/Investment certification (e.g., CFA, CIPM) is preferred. * Demonstrated Subject Matter Expert (SME) knowledge in a related area. * Consistently demonstrates clear and concise written and verbal communication skills. **What we can offer you:** By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: * Cafeteria Program * Home Office Allowance (for colleagues working in hybrid work models) * Paid Parental Leave Program (maternity and paternity leave) * Private Medical Care Program and onsite medical rooms at our offices * Pension Plan Contribution to voluntary pension fund * Group Life Insurance * Employee Assistance Program * Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed * Flexible work arrangements to support you in managing work - life balance * Career progression opportunities across geographies and business lines * Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** #LI-EŁ1 \\------------------------------------------------------ ## **Job Family Group:** Operations - Transaction Services \\------------------------------------------------------ ## **Job Family:** Fund Accounting \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Primary Location Full Time Salary Range:** 8 202 730,00 Ft - 12 775 670,00 Ft \\------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. \\------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \\------------------------------------------------------ ## **Automated Processing and AI** We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. \\------------------------------------------------------ _This job opening is for an existing job vacancy._ \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Intermediate Performance Analyst at Citi", "postedDate" : "2026-06-11T22:01:44.050", "createdAt" : "2026-06-14T22:01:44.046", "lastUpdated" : "2026-06-15T23:07:32.055", "ingestTimestamp" : "2026-06-14T22:01:44.046", "mongoId" : "6a2eb32974d8ee00a0e7ddd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Budapest--Hungary/Intermediate-Performance-Analyst_26969519-1", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 474.02548, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305c3af292fd229cf611f9", "title" : "Intermediate Software Developer (HRMS Applications)", "company" : "ADGA Group Consultants Inc", "industry" : "Information Technology And Services", "salary" : { "min" : 85000.0, "max" : 115000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Intermediate Software Developer in Ottawa, Canada, adjusted for mid-seniority and the technology industry." }, "location" : "Ottawa, Canada", "locations" : [ "Ottawa", "Canada" ], "timestamp" : "2026-06-16T09:01:16.676", "fingerprint" : "dab382b0d787945d0130e65dcdec97cbbb3372013a362d25e25fcdd8596c31d3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/ADGAGroupConsultantsInc1/744000132257838-intermediate-software-developer-hrms-applications-", "externalId" : "744000132257838", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Post-secondary education", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "PL SQL, C++, C#, Java Script, JSON, Oracle PL SQL, SQL", "professionalSkills" : [ "Application development", "System integration", "Application support", "Data synchronization", "Data integrity", "Custom reporting" ], "hardSkillsList" : [ "PL SQL coding", "C++ coding", "C# coding", "Java Script coding", "JSON coding", "SQL coding", "Agile development" ], "hardSkills" : [ { "name" : "PL SQL coding", "level" : "intermediate" }, { "name" : "C++ coding", "level" : "intermediate" }, { "name" : "C# coding", "level" : "intermediate" }, { "name" : "Java Script coding", "level" : "intermediate" }, { "name" : "JSON coding", "level" : "intermediate" }, { "name" : "SQL coding", "level" : "intermediate" }, { "name" : "Agile development", "level" : "intermediate" } ], "majorSkills" : "HRMS applications, PL SQL, C++, Agile development", "majorSkillsList" : [ "HRMS applications", "PL SQL", "C++", "Agile development" ], "coreResponsibilities" : "Study existing PL SQL Code, Write PL SQL code, Oversight of C++ code, Design C++ code, Debug C++ code, Oversight of PL SQL code, Design PL SQL code, Debug PL SQL code, Oversight of C# code, Design C# code, Debug C# code, Oversight of Java Script code, Design Java Script code, Debug Java Script code, Oversight of JSON code, Design JSON code, Debug JSON code, Develop application interfaces, Synchronize data between systems, Ensure data integrity, Write custom reports, Write ad-hoc reports, Perform Programmer/Software Developer tasks", "teamCollaboration" : "Cross-functional agile teams", "projectManagementSkills" : [ "Agile development environment" ], "domainKnowledge" : "HRMS software applications; Military Command Software Centre; Canadian Armed Forces; Mission-critical applications", "domainList" : [ "hrms-software-applications", "military-command-software-centre", "canadian-armed-forces", "mission-critical-applications" ], "domainSpecificKnowledge" : [ "HRMS software applications", "Military Command Software Centre", "Canadian Armed Forces", "Mission-critical applications" ], "toolProficiency" : [ "MS Visual Studio", "SQL Navigator", "TOAD" ], "problemSolvingSkills" : "Debug code", "specialRequirements" : "Secret level security clearance, Onsite 5 days a week", "qualificationsBasic" : "Minimum of 5 years experience as a Programmer/Software Developer, Minimum of 2 years experience developing HRMS software applications, Minimum of 2 years experience coding in C++, Minimum of 1 years experience coding in Oracle PL SQL, Minimum of 2 years experience programming using 2 tiered Oracle broker technology, Minimum of 2 years experience developing software within an Agile development environment, Hold, or be eligible to obtain, a secret level security clearance", "qualificationsPreferred" : "HRMS software applications within the past 4 years, Experience with MS Visual Studio for application development, Experience with SQL for applications development, Experience with SQL Navigator or TOAD for application development", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "REF: 007 ADGA has an immediate opportunity for an Intermediate Software Developer to support the Military Command Software Centre (MCSC). The MCSC manages a suite of mission-critical applications for the Canadian Armed Forces (CAF), ensuring 24/7 availability and continuous evolution to meet changing operational requirements. These applications support Military preparation, training and deployment and are also leveraged by other departments, requiring ongoing customization and enhancement. In this role, you will contribute to the design, development, integration, maintenance, and support of both custom-built and COTS applications at the enterprise level. Work will include delivering new capabilities, enhancing existing systems, and providing ongoing application support across a range of technologies. In order to successfully satisfy all mandatory grid criteria candidates must meet the experience requirements outlined in the job posting and hold, or be eligible to obtain, a secret level security clearance. * The study of existing PL SQL Code and write PL SQL code to meet requirements of change specifications * The oversight and/or design and debug of C++ and/or PL SQL and/or C# and/or Java Script and or JSON code to ensure technical performance * The development of application interfaces between systems for data synchronization and data integrity * The writing of custom reports and ad-hoc reports to satisfy client specifications * Any other Programmer/Software Developer related tasks requested by the TA to support operations ## Qualifications * Minimum of 5 years experience as a Programmer/Software Developer * Minimum of 2 years experience developing HRMS software applications (example: Rippling, BambooHR, Workday, Dayforce, etc.) for large organizations HRMS software applications within the past 4 years * Have a post-secondary education. (College/CEGEP diploma or University degree) * Minimum of 2 years experience within the past 3 years coding in C++ using both: * MS Visual Studio for application development * SQL for applications development * Minimum of 1 years experience within the past 4 years coding in Oracle PL SQL using SQL Navigator or TOAD for application development * Minimum of 2 years experience within the past 5 years in programming using 2 tiered Oracle broker technology * Minimum of 2 years experience within the past 5 years developing software within an Agile development environment ## Additional Information * Must currently hold or be eligible to obtain and maintain a Secret (Level II) Canadian Federal Government Security clearance * Must be able to go onsite in the Ottawa area 5 days a week If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs. *Our recruitment systems include artificial intelligence–enabled tools; however, AI is not used to screen, evaluate, or make decisions about applicants for this role. *Unless otherwise stated, all job postings reflect a current vacancy at the time of publication. Work-Life Balance We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day-to-day routines and major life events. For example, we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). Belong@ADGA ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard. Compensation Above and beyond our commitment to offer a competitive base salary, ADGA has a company-wide profit-sharing plan for all full-time and part-time employees. Comprehensive Benefits and Total Rewards We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short-Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee-centric services and savings programs.", "summaryDescription" : "Intermediate Software Developer (HRMS Applications) at ADGA Group Consultants Inc. Skills: HRMS applications, PL SQL, C++, Agile development. Study existing PL SQL Code. Write PL SQL code", "postedDate" : "2026-06-15T18:02:32.000", "createdAt" : "2026-06-16T00:07:27.108", "lastUpdated" : "2026-06-16T09:01:16.676", "ingestTimestamp" : "2026-06-16T00:07:27.108", "mongoId" : "6a305c3af292fd229cf611f9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "PL SQL coding", "C++ coding", "C# coding", "Java Script coding", "JSON coding", "SQL coding", "Agile development", "HRMS applications", "PL SQL", "C++", "Application development", "System integration", "Application support", "Data synchronization", "Data integrity", "Custom reporting", "Agile development environment", "HRMS software applications", "Military Command Software Centre", "Canadian Armed Forces", "Mission-critical applications", "MS Visual Studio", "SQL Navigator", "TOAD" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 468.8831, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307252f292fd229cffcfea", "title" : "Service Desk Technician (Intermediate-Level)", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 47000.0, "max" : 63000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "CompTIA Security+ CE", "CCNA Security", "GICSP", "GSEC", "SSCP", "Microsoft 365 Certified: Endpoint Administrator Associate" ], "timestamp" : "2026-06-16T10:56:34.767", "fingerprint" : "9a903b2794b5e35178e503868f5447f10945dca4d5174eb6b790a1d513a63773", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132266345-service-desk-technician-intermediate-level-", "externalId" : "744000132266345", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "System modification", "Customer issue resolution", "End-user guidance", "End-user training", "Value-added programs", "Data solutions" ], "hardSkillsList" : [ "Hardware support", "Software support", "Desktop support", "Laptop support", "Mobile device support", "Peripheral equipment support" ], "hardSkills" : [ { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "Software support", "level" : "intermediate" }, { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Laptop support", "level" : "intermediate" }, { "name" : "Mobile device support", "level" : "intermediate" }, { "name" : "Peripheral equipment support", "level" : "intermediate" } ], "majorSkills" : "Service Desk Support, Technical Support, Hardware Maintenance, Software Maintenance", "majorSkillsList" : [ "Service Desk Support", "Technical Support", "Hardware Maintenance", "Software Maintenance" ], "coreResponsibilities" : "Provide Tier and Tier II technical support for, Install, configure, and maintain desktops, Install, configure, and maintain laptops, Install, configure, and maintain mobile devices, Install, configure, and maintain peripheral equipment, Recommend system modifications, Route requests to Tier III, Escalate requests to other teams, Document incidents, Track incidents, Update incidents in ticketing system, Document service requests, Track service requests, Update service requests in ticketing system, Provide end-user guidance on applications, Provide end-user guidance on tools, Provide end-user guidance on IT policies, Provide end-user training on applications, Provide end-user training on tools, Provide end-user training on IT policies, Work, network services teams, Work, software systems engineering teams, Work, application development teams, Restore service, Correct core problems", "teamCollaboration" : "Network services teams; Software systems engineering teams; Application development teams", "domainKnowledge" : "Army Research Laboratory; DoD 8570/DoD 8140", "domainList" : [ "army-research-laboratory", "dod-8570-dod-8140" ], "domainSpecificKnowledge" : [ "Army Research Laboratory", "DoD 8570/DoD 8140" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "End-user guidance; End-user training", "documentationSkills" : "Document incidents; Track incidents; Update incidents; Document service requests; Track service requests; Update service requests", "continuousLearning" : "Ongoing professional development", "problemSolvingSkills" : "Troubleshooting complex problems", "specialRequirements" : "U.S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Ensure operational continuity; Exceptional user experience; Timely resolution in accordance with SLAs; Improve user adoption; Reduce recurring issues", "qualificationsBasic" : "U.S. Citizen with active DoW Secret Clearance, Five (5+) years of relevant experience, IAT Level II Certification equivalent or higher, Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months", "qualificationsPreferred" : "Experience providing quality service and support for mission-critical systems and VIP end users, Experience working in a Department of Defense (DoD) environment, A problem solver and troubleshooter who thrives in resolving complex problems, Self-starter requiring minimal supervision, Excellent communication skills (written and oral), Excellent interpersonal skills, Excellent organizational skills, Attention to detail, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) The Service Desk Technician will serve as the front line and trusted face of our team, engaging directly with users and stakeholders to deliver responsive, high-quality support for Tier I and Tier II technical issues in support of the Army Research Laboratory. In this role, you will play a critical part in ensuring operational continuity and an exceptional user experience across a dynamic environment. Join a team of highly skilled professionals at a leading organization, where innovation and mission impact go hand in hand. You will have the opportunity to contribute to cutting-edge initiatives that support national security, while benefiting from meaningful career advancement, ongoing professional development, and the chance to make a visible difference in mission-critical operations. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software. * Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment to support end-user needs. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * Document, track, and update incidents and service requests in the ticketing system, ensuring accurate records and timely resolution in accordance with SLAs. * Provide end-user guidance and training on standard applications, tools, and IT policies to improve user adoption and reduce recurring issues. * May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance. * Five (5+) years of relevant experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of the start date. Preferred: * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $47,000 - $63,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Technician (Intermediate-Level) at Link Solutions, Inc.. Skills: Service Desk Support, Technical Support, Hardware Maintenance, Software Maintenance. Provide Tier and Tier II technical support for. 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This is a hybrid role at the intersection of office management, event logistics, and brand execution. You’ll be the person who ensures our team has what they need to do their best work—and that our marketing team can execute campaigns, events, and partnerships without friction. If you thrive in fast-paced environments, love bringing order to chaos, and enjoy being the connective tissue across teams, this role is for you. WHAT YOU’LL DO OFFICE OPERATIONS - Own the day-to-day operations of the office, ensuring a seamless, welcoming, and highly productive work environment for all employees. - Manage office inventory by ordering and maintaining supplies, equipment, and kitchen provisions to support daily business needs. - Coordinate catering and meal services for meetings, events, and employee gatherings. - Serve as the primary point of contact for building management, vendors, and contractors, overseeing office maintenance, repairs, and facility improvements. - Maintain an organized, professional workspace by ensuring conference rooms, common areas, and office equipment are clean, functional, and meeting-ready. - Plan and execute office logistics for company events, team meetings, employee celebrations, and culture-building activities. - Provide hands-on facilities support, including furniture assembly, office moves, workspace reconfigurations, and other operational projects as needed. - Identify opportunities to improve office efficiency, employee experience, and workplace functionality through proactive problem-solving and process improvements. MARKETING LOGISTICS & INVENTORY - Manage inventory of marketing assets (swag, print materials, signage, event kits) - Coordinate shipping, receiving, and tracking of materials for events, partners, and campaigns - Prepare and fulfill marketing kits for trade shows, sponsorships, and partnerships - Maintain organization of storage areas and inventory systems - Work closely with marketing to forecast inventory needs and avoid stockouts CROSS-FUNCTIONAL COORDINATION - Identify process improvements to streamline logistics and office operations - Jump in wherever needed—this is a role for someone who figures things out and gets it done WHAT WE’RE LOOKING FOR - 2–3 years of experience in office operations, administrative roles, event coordination, or marketing logistics - Highly organized with strong attention to detail - Comfortable managing multiple projects and shifting priorities - Strong problem-solving mindset - you don’t wait for instructions; you take initiative - Experience with inventory management, shipping/logistics, or vendor coordination is a plus - Positive, team-first attitude with a willingness to roll up your sleeves WHY THIS ROLE MATTERS This role is critical to how we operate and grow. You’ll directly impact: - How efficiently our team works day-to-day - How polished and prepared we show up at events and with partners - How effectively our marketing team executes campaigns In short: you help make the engine run. WHAT SUCCESS LOOKS LIKE - The office runs seamlessly—no friction, no surprises - Marketing events and campaigns are executed without logistical gaps - Inventory is always accounted for, organized, and ready when needed - Teams rely on you as the go-to person who “just gets things done.” COMPENSATION & BENEFITS - Pay: $30 - $35/hour - Strong in-office culture with team lunches and stocked office WHY JOIN STEADILY - Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match. - Top compensation. We pay at the top of the Austin market (see comp). - Growth opportunity: We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions. - Strong backing. We’re growing fast, we manage over $20 billion in risk, and we’re exceptionally well-funded. - Culture: Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our culture deck http://steadily.com/culture to learn what we’re all about. - Awards: We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on Forbes' 2026 Best Startup Employers list https://www.forbes.com/lists/americas-best-startup-employers/, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list https://www.steadily.com/press/inc-5000. We've also been recognized as one of the Best Landlord Insurance Companies in 2026 by CNBC https://www.cnbc.com/select/best-landlord-insurance-companies/, a Top 2025 Startup in Newsweek https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025, in Investopedia's Best Landlord Insurance Companies https://www.investopedia.com/the-best-landlord-insurance-11705333, and we won Austin Business Journal's Best Places to Work in 2025 https://www.bizjournals.com/austin/c/best-places-to-work-austin-2025/35046/steadily-is-one-of-austins-best-places-to-work.html. We’re excited to meet you! Press Room http://www.steadily.com/press-room (News) | TrustPilot https://www.trustpilot.com/review/steadily.com (Clients) | Comparably https://www.comparably.com/companies/steadily (Employees)", "summaryDescription" : "Office Manager at Steadily. Skills: Office operations, Marketing logistics, Event coordination. Own office operations. 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This is a hybrid role at the intersection of office management, event logistics, and brand execution. You’ll be the person who ensures our team has what they need to do their best work—and that our marketing team can execute campaigns, events, and partnerships without friction. If you thrive in fast-paced environments, love bringing order to chaos, and enjoy being the connective tissue across teams, this role is for you. WHAT YOU’LL DO OFFICE OPERATIONS - Own the day-to-day operations of the office, ensuring a seamless, welcoming, and highly productive work environment for all employees. - Manage office inventory by ordering and maintaining supplies, equipment, and kitchen provisions to support daily business needs. - Coordinate catering and meal services for meetings, events, and employee gatherings. - Serve as the primary point of contact for building management, vendors, and contractors, overseeing office maintenance, repairs, and facility improvements. - Maintain an organized, professional workspace by ensuring conference rooms, common areas, and office equipment are clean, functional, and meeting-ready. - Plan and execute office logistics for company events, team meetings, employee celebrations, and culture-building activities. - Provide hands-on facilities support, including furniture assembly, office moves, workspace reconfigurations, and other operational projects as needed. - Identify opportunities to improve office efficiency, employee experience, and workplace functionality through proactive problem-solving and process improvements. MARKETING LOGISTICS & INVENTORY - Manage inventory of marketing assets (swag, print materials, signage, event kits) - Coordinate shipping, receiving, and tracking of materials for events, partners, and campaigns - Prepare and fulfill marketing kits for trade shows, sponsorships, and partnerships - Maintain organization of storage areas and inventory systems - Work closely with marketing to forecast inventory needs and avoid stockouts CROSS-FUNCTIONAL COORDINATION - Identify process improvements to streamline logistics and office operations - Jump in wherever needed—this is a role for someone who figures things out and gets it done WHAT WE’RE LOOKING FOR - 2–3 years of experience in office operations, administrative roles, event coordination, or marketing logistics - Highly organized with strong attention to detail - Comfortable managing multiple projects and shifting priorities - Strong problem-solving mindset - you don’t wait for instructions; you take initiative - Experience with inventory management, shipping/logistics, or vendor coordination is a plus - Positive, team-first attitude with a willingness to roll up your sleeves WHY THIS ROLE MATTERS This role is critical to how we operate and grow. You’ll directly impact: - How efficiently our team works day-to-day - How polished and prepared we show up at events and with partners - How effectively our marketing team executes campaigns In short: you help make the engine run. WHAT SUCCESS LOOKS LIKE - The office runs seamlessly—no friction, no surprises - Marketing events and campaigns are executed without logistical gaps - Inventory is always accounted for, organized, and ready when needed - Teams rely on you as the go-to person who “just gets things done.” COMPENSATION & BENEFITS - Pay: $30 - $35/hour - Strong in-office culture with team lunches and stocked office WHY JOIN STEADILY - Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match. - Top compensation. We pay at the top of the Austin market (see comp). - Growth opportunity: We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions. - Strong backing. We’re growing fast, we manage over $20 billion in risk, and we’re exceptionally well-funded. - Culture: Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our culture deck http://steadily.com/culture to learn what we’re all about. - Awards: We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on Forbes' 2026 Best Startup Employers list https://www.forbes.com/lists/americas-best-startup-employers/, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list https://www.steadily.com/press/inc-5000. We've also been recognized as one of the Best Landlord Insurance Companies in 2026 by CNBC https://www.cnbc.com/select/best-landlord-insurance-companies/, a Top 2025 Startup in Newsweek https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025, in Investopedia's Best Landlord Insurance Companies https://www.investopedia.com/the-best-landlord-insurance-11705333, and we won Austin Business Journal's Best Places to Work in 2025 https://www.bizjournals.com/austin/c/best-places-to-work-austin-2025/35046/steadily-is-one-of-austins-best-places-to-work.html. We’re excited to meet you! Press Room http://www.steadily.com/press-room (News) | TrustPilot https://www.trustpilot.com/review/steadily.com (Clients) | Comparably https://www.comparably.com/companies/steadily (Employees)", "summaryDescription" : "Office Manager at Steadily. Skills: Office operations, Marketing logistics, Event coordination. Own office operations. Order and maintain supplies", "createdAt" : "2026-06-16T00:28:08.829", "lastUpdated" : "2026-06-16T11:10:33.785", "ingestTimestamp" : "2026-06-16T00:28:08.829", "mongoId" : "6a3065b9f292fd229cfaad3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62400, "salaryAnnualMax" : 72800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Inventory management", "Shipping", "Logistics", "Vendor coordination", "Office operations", "Marketing logistics", "Event coordination", "Event logistics" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 467.7176, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb32774d8ee00a0e7dc7d", "title" : "Software License Management Analyst - Officer", "company" : "Citi", "industry" : "Banking", "salary" : { "min" : 69130.0, "max" : 96470.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T06:25:26.903", "fingerprint" : "d236b851574c6a6366ae6fc385e0802ab735f3bb47beec0a93a502e2228fc813", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Irving-Texas-United-States/Software-License-Management-Analyst---Officer_26971668", "externalId" : "26971668", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Irving", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.8295183,-96.9442177" } ], "locationText" : "Irving, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : false, "rawDescription" : "**About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. **Job Overview:** Citi’s Software License Management (SLM) Team is looking for a highly motivated, self-driven and passionate team member to fill an Officer position. The Software License Management Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to license compliance and minimize software lifecycle cost, maximize compliance with license terms, and ensure that software assets are managed according to Citi’s overall IT strategy. ** _Responsibilities:_** * Manage request and approval phases of the server software lifecycle. * Ensure the most efficient and cost-effective manner possible for Citi by leveraging knowledge and experience with Citi systems, processes & procedures as well as internal & external relationships. * Work closely with other members of the SLM team, Procurement, Sector Finance, and Internal Customers to develop and execute long-term vendor strategies * Assist in managing, tracking, and optimizing large-scale vendor products under the managed portfolio * Assist in vendor management and audit response activities with analysis driven strategy * Identify opportunities to leverage existing relationships/contracts and/or consolidate /co-term s/w requests. * Enhance pre-deal, deal, and post-deal supplier activities by leveraging Software Asset Management data and reporting. * Ensure all business groups are adhering to compliance, regulatory & corporate policies and procedures pertaining to software asset management. * Develop optimization plans utilizing existing contract, license & maintenance data including competing products & harvesting opportunities. * Coordinate tracking of targeted product portfolios for drawdowns, true-ups, and harvesting efforts * Ensure requestors cross-reference entitlements against deployments and provide evidence supporting compliance claim prior to maintenance renewals. * Interpret and codify software contract terms and entitlements ** _Qualifications:_** * 2-5 years of experience in software license management role or other relevant/equivalent experience * Experience in data analysis with advanced Microsoft Office Suite skills (especially Excel, PowerPoint, and Word) * Proven interpersonal, data analysis, diplomatic, management and prioritization skills. * Consistently demonstrate clear and concise written and verbal communication * Proven ability to manage multiple activities and build/develop working relationships. * Proven self-motivation to take initiative and master new tasks quickly. * Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail ** _Education:_** * Bachelor’s/University degree or equivalent experience \\------------------------------------------------------ ## **Job Family Group:** Technology \\------------------------------------------------------ ## **Job Family:** Business Analysis / Client Services \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Primary Location:** Irving Texas United States \\------------------------------------------------------ ## **Primary Location Full Time Salary Range:** $69,130.00 - $96,470.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. \\------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. \\------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \\------------------------------------------------------ ## **Anticipated Posting Close Date:** Jun 19, 2026 \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm). View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Software License Management Analyst - Officer at Citi", "postedDate" : "2026-06-12T21:02:45.814", "createdAt" : "2026-06-14T21:02:45.793", "lastUpdated" : "2026-06-16T06:25:26.903", "ingestTimestamp" : "2026-06-14T21:02:45.793", "mongoId" : "6a2eb32774d8ee00a0e7dc7d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Irving-Texas-United-States/Software-License-Management-Analyst---Officer_26971668", "salaryAnnualMin" : 69130, "salaryAnnualMax" : 96470, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 465.4242, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.92 }, { "id" : "694ae6ce70f0b99d589b27fc", "title" : "Regulatory Complaints Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Regulatory Complaints Associate in Irvine, United States, adjusted for the Financial Services industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-16T05:29:45.452", "fingerprint" : "3035ccd28190e3758a69a0e4fe5f0509d96ea47fc2283f34be3e5b2165b00cdf", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105943", "externalId" : "105943", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory requirements" ], "hardSkills" : [ { "name" : "Regulatory requirements", "level" : "intermediate" } ], "majorSkills" : "Regulatory requirements, Risk management, Legal analysis, Compliance oversight", "majorSkillsList" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "coreResponsibilities" : "Oversee regulatory compliance, Manage legal risks, Analyze regulatory requirements, Ensure compliance oversight", "domainKnowledge" : "Regulatory compliance; Risk management; Legal analysis", "domainList" : [ "regulatory-compliance", "risk-management", "legal-analysis" ], "domainSpecificKnowledge" : [ "Regulatory compliance", "Risk management", "Legal analysis" ], "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What You Will Do 1. Regulatory Complaint Daily Activity · Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses. · Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints. · Identify potential regulatory risks while responding to complaints · Formulate recommendations and escalate internally, as needed. · Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues. · Document accounts and include all relevant information and documents. 2. Complaint Analysis and Review · Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error. · Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume. 3. Reporting · Assist in analyzing regulatory complaint data · Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints. What You Will Bring · Minimum 2-4 years related experience in escalated customer complaints. · Experience in the auto finance industry a plus. · Bachelor’s degree or equivalent work experience required. · Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends. · Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel. · Strong attention to detail. · Knowledge of applicable federal regulations and general compliance concepts. · Proficient with Microsoft Office (Word, Excel, PowerPoint) · Demonstrated ability to learn systems and processes. Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Regulatory Complaints Associate at Hyundai Capital America. Skills: Regulatory requirements, Risk management, Legal analysis, Compliance oversight. Oversee regulatory compliance. Manage legal risks", "createdAt" : "2026-06-14T18:52:14.313", "lastUpdated" : "2026-06-16T05:29:45.452", "ingestTimestamp" : "2026-06-14T18:52:14.313", "mongoId" : "694ae6ce70f0b99d589b27fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight", "Regulatory compliance" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 458.13876, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058fbf292fd229cf4494d", "title" : "Office Manager", "company" : "Smiths Group", "industry" : "Mechanical Or Industrial Engineering", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Office Manager in Bengaluru, India, adjusted for mid-seniority in the manufacturing industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "timestamp" : "2026-06-16T09:34:30.932", "fingerprint" : "d513916c8b595f8fb208405d7a3f50d835654cc5b315745f778246711a190fd1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SmithsGroup2/744000132168989-office-manager", "externalId" : "744000132168989", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "MS Office", "professionalSkills" : [ "Time management", "Multi-tasking", "Prioritisation", "Problem solving" ], "hardSkillsList" : [ "Office management systems", "Office procedures", "Office best practices" ], "hardSkills" : [ { "name" : "Office management systems", "level" : "intermediate" }, { "name" : "Office procedures", "level" : "intermediate" }, { "name" : "Office best practices", "level" : "intermediate" } ], "majorSkills" : "Office management, Administration", "majorSkillsList" : [ "Office management", "Administration" ], "coreResponsibilities" : "Manage office correspondence, Manage emails, Respond to visitor enquiries, Redirect enquiries, Coordinate visitor arrangements, Administer room bookings, Report technical faults, Process catering requests, Process courier services, Process stationery orders, Track budget, Maintain office condition, Maintain facilities, Conduct health and safety checks, Liaise with site management, Manage facilities requests, Manage vendor relationships, Process invoices, Raise purchase orders, Resolve vendor issues, Ensure office compliance, Manage health and safety, Manage licence renewals, Manage risk assessments, Manage hygiene testing, Manage emergency lighting tests, Coordinate first aider, Coordinate fire warden, Manage office contracts, Source suppliers, Record expense claims, Process expense claims, Process VAT returns, Manage management diaries, Schedule appointments, Coordinate required spaces, Coordinate required equipment, Plan business travel, Coordinate business travel, Plan international travel, Coordinate international travel, Obtain necessary documentation, Obtain visas, Coordinate environmental impact initiatives, Coordinate waste management initiatives, Undertake additional duties", "teamCollaboration" : "Internal stakeholders; External stakeholders; Site management", "domainKnowledge" : "Security screening solutions; Threat detection solutions", "domainList" : [ "security-screening-solutions", "threat-detection-solutions" ], "domainSpecificKnowledge" : [ "Security screening solutions", "Threat detection solutions" ], "toolProficiency" : [ "Office software packages" ], "qualificationsBasic" : "Proven office management experience, Proven administrative experience, Fluent in English", "qualificationsPreferred" : "Understanding of accounting principles, Understanding of administrative principles, Understanding of clerical practices, Understanding of human resources principles, Understanding of business management principles", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Duties and Responsibilities: * Manage Smiths Detection office correspondence, emails, and visitor enquiries, responding independently and redirecting as necessary * Coordinate visitor arrangements including accommodation, ground transportation, and security clearance processes * Administer room bookings, meeting room functionality, and report technical faults to IT * Process catering requests, courier services, and stationery orders with appropriate approvals and budget tracking * Maintain office condition and facilities, including health and safety checks, notice boards, tea point areas, and cleanliness standards; liaise with site management on office space and health and safety matters * Manage facilities requests and vendor relationships, processing invoices, raising purchase orders, and resolving issues in a timely manner * Ensure office compliance with legislation including health and safety management, licence renewals, risk assessments, hygiene testing, emergency lighting tests, and first aider/fire warden coordination * Manage office contracts including renewal, termination, supplier sourcing, and budget oversight * Record and process expense claims and VAT returns, questioning items exceeding policy * Manage management diaries across time zones, scheduling appointments and coordinating required spaces and equipment * Plan and coordinate business travel and accommodation nationally and internationally, obtaining necessary documentation and visas whilst adhering to expenses policy * Coordinate environmental impact and waste management initiatives * Undertake additional duties as required for the role ## Qualifications Knowledge and Skills: * Fluent in spoken and written English * Proven office management and administrative experience * Knowledge of office management systems, procedures, and best practices * Excellent time management skills with ability to multi-task and prioritise work * Strong attention to detail and problem-solving abilities * Proficient in MS Office and office software packages * Understanding of accounting, administrative, and clerical practices * Understanding of human resources and business management principles Competencies and Abilities: * Ability to pursue and achieve effective results that drive business objectives * Strong decision-making skills using available information * Ability to work effectively with internal and external stakeholders * Willingness to support change and continuous improvement initiatives * Demonstrated technical knowledge and skills relevant to the role ## Additional Information We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ([Careers - Smiths Group plc](https://www.smiths.com/careers))", "summaryDescription" : "Office Manager at Smiths Group. Skills: Office management, Administration. Manage office correspondence. 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Small focused teams", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance; eDiscovery; Analytics solutions; Big data environments", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance", "ediscovery", "analytics-solutions", "big-data-environments" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance", "eDiscovery", "Analytics solutions", "Big data environments" ], "documentationSkills" : "Code documentation; Detail design documentation", "continuousLearning" : "Learn new technologies", "innovationCreativity" : "Creative thinking", "problemSolvingSkills" : "Scalability problems; High availability problems", "specialRequirements" : "Right to work in UK", "qualificationsBasic" : "5 years of Java experience, Experience with agile development, Experience with test driven development, Experience with continuous integration, Experience with dependency injection, Experience with network protocols, Experience with service oriented architecture, Experience with web services technology, Experience with multi-threaded programming, Experience with design patterns", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As an Intermediate Java Developer at Global Relay, you’ll be using leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real world business problems. You also get to tackle interesting and engaging problems to do with scalability and high availability in big data environments. At Global Relay we are continuously pushing the boundaries of Java technology. This is an opportunity to work alongside some of the best Java developers in London and apply your craft in an environment that encourages creative thinking and autonomy. Our software is developed by small, focused agile teams of developers and QA. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here. Your responsibilities: Work as part of an agile development team to write Java code for enterprise services Write unit and integration tests for your Java code Design, in collaboration with team, the software implementations that satisfy business requirements Collaborate with QA in development of test cases for Java code Develop deployment systems for Java based systems Document code and document detail designs Collaborate with product owners on user story generation and refinement Monitor and support operation of production systems Participate in knowledge sharing activities with colleagues The Tech Stack: NoSQL DBs (Cassandra, MongoDB, HBase, ZooKeeper) In Memory Data Grids (Terracotta) Serialization libraries (Thrift, Protocol Buffers) Large scale data processing (Hadoop) Dependency injection frameworks (Guice, Spring) CQRS frameworks (Axon) Text search engines (Lucene, ElasticSearch) About you: Minimum 5 years of Java developer experience Experience with agile development methodologies Experience with test driven development Experience with continuous integration systems Experience with dependency injection containers Experience with network protocols such as HTTP, TLS, TCP Experience with service oriented architecture Experience with web services technology such as REST, JSON, or Thrift Experience with multi-threaded programming Experience with design patterns Employees are required to attend the office 4 days per week in accordance with Global Relay’s hybrid working policy. Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Intermediate Java Developer at Global Relay. Skills: Java development, Enterprise services, Big data. Write Java code. 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External stakeholders", "domainKnowledge" : "Threat detection solutions; Security screening solutions; Aviation security; Ports and borders security; Defence security; Urban security", "domainList" : [ "threat-detection-solutions", "security-screening-solutions", "aviation-security", "ports-and-borders-security", "defence-security", "urban-security" ], "domainSpecificKnowledge" : [ "Threat detection solutions", "Security screening solutions", "Aviation security", "Ports and borders security", "Defence security", "Urban security" ], "qualificationsBasic" : "Proven office management experience, Proven administrative experience, Fluent in English", "qualificationsPreferred" : "Understanding of human resources principles, Understanding of business management principles", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Duties and Responsibilities: * Manage Smiths Detection office correspondence, emails, and visitor enquiries, responding independently and redirecting as necessary * Coordinate visitor arrangements including accommodation, ground transportation, and security clearance processes * Administer room bookings, meeting room functionality, and report technical faults to IT * Process catering requests, courier services, and stationery orders with appropriate approvals and budget tracking * Maintain office condition and facilities, including health and safety checks, notice boards, tea point areas, and cleanliness standards; liaise with site management on office space and health and safety matters * Manage facilities requests and vendor relationships, processing invoices, raising purchase orders, and resolving issues in a timely manner * Ensure office compliance with legislation including health and safety management, licence renewals, risk assessments, hygiene testing, emergency lighting tests, and first aider/fire warden coordination * Manage office contracts including renewal, termination, supplier sourcing, and budget oversight * Record and process expense claims and VAT returns, questioning items exceeding policy * Manage management diaries across time zones, scheduling appointments and coordinating required spaces and equipment * Plan and coordinate business travel and accommodation nationally and internationally, obtaining necessary documentation and visas whilst adhering to expenses policy * Coordinate environmental impact and waste management initiatives * Undertake additional duties as required for the role ## Qualifications Knowledge and Skills: * Fluent in spoken and written English * Proven office management and administrative experience * Knowledge of office management systems, procedures, and best practices * Excellent time management skills with ability to multi-task and prioritise work * Strong attention to detail and problem-solving abilities * Proficient in MS Office and office software packages * Understanding of accounting, administrative, and clerical practices * Understanding of human resources and business management principles Competencies and Abilities: * Ability to pursue and achieve effective results that drive business objectives * Strong decision-making skills using available information * Ability to work effectively with internal and external stakeholders * Willingness to support change and continuous improvement initiatives * Demonstrated technical knowledge and skills relevant to the role ## Additional Information We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ([Careers - Smiths Group plc](https://www.smiths.com/careers))", "summaryDescription" : "Office Manager at Smiths Group. Skills: Office management, Administration, Facilities management, Vendor management. Manage office correspondence. Manage emails", "postedDate" : "2026-06-15T10:48:43.000", "createdAt" : "2026-06-16T01:34:12.254", "lastUpdated" : "2026-06-16T11:49:47.682", "ingestTimestamp" : "2026-06-16T01:34:12.254", "mongoId" : "6a3078d3f292fd229c02d06b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Office management systems", "Office procedures", "Office best practices", "Risk assessments", "Hygiene testing", "Emergency lighting tests", "First aider coordination", "Fire warden coordination", "Office management", "Administration", "Facilities management", "Vendor management", "Time management", "Multi-tasking", "Prioritisation", "Problem-solving", "Accounting practices", "Administrative practices", "Clerical practices", "Business management", "Threat detection solutions", "Security screening solutions", "Aviation security", "Ports and borders security", "Defence security", "Urban security" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 455.89847, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2aa38d74d8ee00a06af623", "title" : "Intermediate Support Analyst", "company" : "AB InBev", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Intermediate Support Analyst in India, adjusted for mid-seniority and full-time employment in the technology industry." }, "location" : "Campinas, São Paulo, Brazil", "locations" : [ "Campinas", "São Paulo", "Brazil" ], "timestamp" : "2026-06-14T21:38:23.493", "fingerprint" : "aa569878d89c65491b93696f6214e11ab31760c630f6b89a3bd1bc5d7a247b2b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/abinbev/jobs/8585694002", "externalId" : "8585694002", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Please note that this position is remote and assigned to the night shift About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About BEES Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! What you will do: Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. Mentor junior analysts on diagnosis, tooling, documentation, and best practices. Prepare and present operational reports and metrics to leadership where required. Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. We are looking for people with: University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). Solid experience in production application support or technical operations for software/digital products at scale. Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e. g. MongoDB and/or Cosmos DB). Familiarity with mobile app testing on Android and iOS—using local simulators/emulators and/or cloud device and browser testing platforms (e. g. LambdaTest, BrowserStack)—to reproduce and validate user-impacting issues. APIs and practical use of tools such as Postman for reproduction and troubleshooting. Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e. g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. Experience with Jira (e. g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. Programming logic and ability to run or adapt Python scripts (e. g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. Confident use of AI assistants (e. g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. Advanced communication skills in English (written and spoken). Experience with Agile projects or delivery environments. Who should apply? Ability to work under pressure and manage multiple priorities during incidents and peak volume. Strong analytical and problem-solving skills applied to business rules, data flows, and user impacting defects. Excellent communication and interpersonal skills with both technical and non-technical audiences. Ability to work in a team-oriented, collaborative environment aligned with development and product teams. High level of self-motivation and willingness to make a measurable difference in stability and customer experience. Autonomy, accountability, and a strong desire to learn continuously. What We Offer: Performance-based bonus* Attendance Bonus* Private pension plan Meal Allowance Casual office and dress code Days off* Health, dental, and life insurance Medicines discounts Gympass partnership Childcare subsidies Discounts on Ambev products* Clube Ben partnership Scholarship* School materials assurance Language and training platforms Transport allowance *Rules applied", "summaryDescription" : "Intermediate Support Analyst at AB InBev", "postedDate" : "2026-06-11T21:32:49.286", "createdAt" : "2026-06-11T21:32:49.286", "lastUpdated" : "2026-06-14T21:38:23.493", "ingestTimestamp" : "2026-06-11T21:32:49.286", "mongoId" : "6a2aa38d74d8ee00a06af623", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "tech---platform-&-operations", "dataQualityScore" : 0.7777778, "_score" : 455.63083, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2a6a8274d8ee00a063c2bc", "title" : "Intermediate Support Analyst", "company" : "AB InBev", "industry" : "Consumer Products", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Intermediate Support Analyst in India, adjusted for mid-seniority and full-time employment in the technology industry." }, "location" : "Campinas, São Paulo, Brazil", "locations" : [ "Campinas", "São Paulo", "Brazil" ], "timestamp" : "2026-06-14T20:24:13.385", "fingerprint" : "3b9430ee9857c1fff5fc4b397e164995974dce854e4daddc123a6876219646fc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bees/jobs/8585696002", "externalId" : "8585696002", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SQL, MongoDB, Cosmos DB, Azure, AWS, Python, Databricks", "professionalSkills" : [ "Systems thinking", "IT service management", "Incident management", "Problem management", "Knowledge management", "Change management" ], "hardSkillsList" : [ "Application support", "Technical operations", "Database investigation", "API troubleshooting", "Cloud computing", "Microservices", "Messaging concepts", "Observability", "Scripting", "Data analysis" ], "softSkillsList" : [ "Learning agility", "Critical thinking", "Analytical skills", "Interpersonal skills", "Autonomy", "Accountability" ], "hardSkills" : [ { "name" : "Application support", "level" : "intermediate" }, { "name" : "Technical operations", "level" : "intermediate" }, { "name" : "Database investigation", "level" : "intermediate" }, { "name" : "API troubleshooting", "level" : "intermediate" }, { "name" : "Cloud computing", "level" : "intermediate" }, { "name" : "Microservices", "level" : "intermediate" }, { "name" : "Messaging concepts", "level" : "intermediate" }, { "name" : "Observability", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Learning agility" }, { "name" : "Critical thinking" }, { "name" : "Analytical skills" }, { "name" : "Interpersonal skills" }, { "name" : "Autonomy" }, { "name" : "Accountability" } ], "majorSkills" : "Application support, Incident resolution, Database investigation, API troubleshooting", "majorSkillsList" : [ "Application support", "Incident resolution", "Database investigation", "API troubleshooting" ], "coreResponsibilities" : "Own end-to-end resolution of production incidents, Own resolution of service requests, Participate in root cause analysis, Triage application issues, Triage data issues, Triage integration issues, Troubleshoot application issues, Troubleshoot data issues, Troubleshoot integration issues, Document evidence for diagnosis, Handoff to specialists, Participate in war rooms, Drive incident resolution, Communicate with stakeholders, Monitor incident queues, Monitor request queues, Prioritize work, Act proactively to meet SLAs, Reduce customer impact, Follow IT service management processes, Improve IT service management processes, Maintain SOPs, Maintain runbooks, Maintain knowledge base content, Analyze incident trends, Identify improvements, Reduce recurrence, Improve reliability, Mentor junior analysts, Prepare operational reports, Present operational reports, Support onboarding new team members, Support training new team members", "teamCollaboration" : "Collaborate with engineering; Collaborate with QA; Collaborate with product; Collaborate with project stakeholders; Work in team-oriented environment; Collaborative environment", "projectManagementSkills" : [ "Agile projects", "Agile delivery" ], "domainKnowledge" : "Relational databases; Non-relational databases; Cloud computing; Microservices; Messaging concepts; Observability", "domainList" : [ "relational-databases", "non-relational-databases", "cloud-computing", "microservices", "messaging-concepts", "observability" ], "domainSpecificKnowledge" : [ "Relational databases", "Non-relational databases", "Cloud computing", "Microservices", "Messaging concepts", "Observability" ], "toolProficiency" : [ "Postman", "Jira", "Confluence", "VS Code", "ChatGPT", "Copilot", "Cursor", "LambdaTest", "BrowserStack", "New Relic", "Databricks" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Documentation; SOPs; Runbooks; Knowledge base content", "continuousLearning" : "Desire to learn continuously", "problemSolvingSkills" : "Problem-solving; Critical thinking; Systems thinking; Troubleshooting", "specialRequirements" : "Night shift", "outcomesObjectives" : "Reduce customer impact; Reduce recurrence; Improve reliability", "qualificationsBasic" : "University degree in computing, Equivalent professional experience, Solid experience in production application support, Solid experience in technical operations, Knowledge of SQL, Knowledge of relational databases, Knowledge of non-relational databases, Familiarity with mobile app testing, Familiarity with APIs, Understanding of cloud computing concepts, Understanding of microservices, Understanding of messaging/MQ concepts, Understanding of observability, Experience with Jira, Experience with Confluence, Programming logic, Advanced communication skills in English", "qualificationsPreferred" : "Hands-on use of databases, Hands-on experience with New Relic, Programming experience is a plus, Familiarity with Databricks, Experience with Agile projects, Experience with Agile delivery environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Please note that this position is remote and assigned to the night shift About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About BEES Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! What you will do: Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. Mentor junior analysts on diagnosis, tooling, documentation, and best practices. Prepare and present operational reports and metrics to leadership where required. Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. We are looking for people with: University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). Solid experience in production application support or technical operations for software/digital products at scale. Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e. g. MongoDB and/or Cosmos DB). Familiarity with mobile app testing on Android and iOS—using local simulators/emulators and/or cloud device and browser testing platforms (e. g. LambdaTest, BrowserStack)—to reproduce and validate user-impacting issues. APIs and practical use of tools such as Postman for reproduction and troubleshooting. Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e. g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. Experience with Jira (e. g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. Programming logic and ability to run or adapt Python scripts (e. g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. Confident use of AI assistants (e. g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. Advanced communication skills in English (written and spoken). Experience with Agile projects or delivery environments. Who should apply? Ability to work under pressure and manage multiple priorities during incidents and peak volume. Strong analytical and problem-solving skills applied to business rules, data flows, and user impacting defects. Excellent communication and interpersonal skills with both technical and non-technical audiences. Ability to work in a team-oriented, collaborative environment aligned with development and product teams. High level of self-motivation and willingness to make a measurable difference in stability and customer experience. Autonomy, accountability, and a strong desire to learn continuously. What We Offer: Performance-based bonus* Attendance Bonus* Private pension plan Meal Allowance Casual office and dress code Days off* Health, dental, and life insurance Medicines discounts Gympass partnership Childcare subsidies Discounts on Ambev products* Clube Ben partnership Scholarship* School materials assurance Language and training platforms Transport allowance *Rules applied", "summaryDescription" : "Intermediate Support Analyst at AB InBev. Skills: Application support, Incident resolution, Database investigation, API troubleshooting. Own end-to-end resolution of production incidents. Own resolution of service requests", "postedDate" : "2026-06-11T20:05:21.008", "createdAt" : "2026-06-11T20:05:21.008", "lastUpdated" : "2026-06-14T20:24:13.385", "ingestTimestamp" : "2026-06-11T20:05:21.008", "mongoId" : "6a2a6a8274d8ee00a063c2bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Application support", "Technical operations", "Database investigation", "API troubleshooting", "Cloud computing", "Microservices", "Messaging concepts", "Observability", "Scripting", "Data analysis", "Learning agility", "Critical thinking", "Analytical skills", "Interpersonal skills", "Autonomy", "Accountability", "Incident resolution", "Systems thinking", "IT service management", "Incident management", "Problem management", "Knowledge management", "Change management", "Agile projects", "Agile delivery", "Relational databases", "Non-relational databases", "Postman", "Jira", "Confluence", "VS Code", "ChatGPT", "Copilot", "Cursor", "LambdaTest", "BrowserStack", "New Relic", "Databricks" ], "skillCount" : 38, "jobCategory" : "engineering", "jobSubcategory" : "tech---platform-&-operations", "dataQualityScore" : 0.8888889, "_score" : 452.72263, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Consumer Products" }, { "id" : "6a2a471e74d8ee00a05d8125", "title" : "Complaint Experince Management Sr. Specialist (TW Complaint Experience Management)", "company" : "Coupang", "salary" : { "min" : 1100000.0, "max" : 1600000.0, "currency" : "TWD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaint Experience Management Specialist in Taipei, Taiwan, adjusted for the e-commerce industry and Coupang's company size." }, "location" : "Taipei, Taiwan", "locations" : [ "Taipei", "Taiwan" ], "timestamp" : "2026-06-14T20:02:24.189", "fingerprint" : "072a716503acdceffa153e52b06ab2605ce6f49229f6b86a638ca1baa3ee32ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.coupang.jobs/en/jobs/?gh_jid=7893151", "externalId" : "7893151", "structuredLocations" : [ { "city" : "Taipei", "country" : "Taiwan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.0375198,121.5636796" } ], "locationText" : "Taipei, Taiwan", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer experience management", "Customer service", "Customer success", "Customer journey mapping", "CX measurement tools" ], "hardSkillsList" : [ "Data analysis", "Problem solving" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem solving", "level" : "intermediate" } ], "majorSkills" : "Complaint experience management, Customer experience strategy, Incident response", "majorSkillsList" : [ "Complaint experience management", "Customer experience strategy", "Incident response" ], "coreResponsibilities" : "Lead and execute company-wide complaint and escalation experience, Improve customer satisfaction, loyalty, and brand trust, Analyze and monitor customer experience metrics, Identify trends, risks, and improvement opportunities, Represent Coupang in consumer protection meetings, Manage responses to external customer disputes and complaints, Act as a core member of cross-functional incident, Ensure timely resolution and minimize customer impact, Consolidate customer feedback and behavioral data, Propose clear and actionable improvement plans, Partner closely with Customer Service, Product, Legal, Compliance,, Embed a customer-centric culture, Build and maintain CX dashboards, Provide insights and early warnings to leadership", "teamCollaboration" : "Cross-functional teams; Customer Service; Product; Legal; Compliance", "domainKnowledge" : "Consumer protection; E-commerce; Logistics", "domainList" : [ "consumer-protection", "e-commerce", "logistics" ], "domainSpecificKnowledge" : [ "Consumer protection", "E-commerce", "Logistics" ], "problemSolvingSkills" : "Data analysis; Problem solving; Root cause analysis", "outcomesObjectives" : "Improve customer satisfaction; Improve customer loyalty; Improve brand trust", "qualificationsBasic" : "Bachelor's degree in business, marketing, or a related field, 5+ years of experience in customer experience management, customer service, or customer success, Understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT, Ability to independently analyze data and translate insights into actionable recommendations, Communication and cross-functional collaboration skills", "qualificationsPreferred" : "Master's degree in a related field, Experience handling complex complaints, escalations, or consumer protection cases, Experience working in e-commerce, logistics, or high-growth environments, Working proficiency in English", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Introduction Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang App 的那一刻起，到訂單送達家門為止的每個環節都感到驚喜。我們在台灣提供的服務包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務；以及「火箭跨境」，為來自韓國、美國等地的數百萬暢銷商品提供國際速配服務。我們正在尋覓優秀人才，攜手推動 Coupang 在台灣的業務拓展。這是一個難得的機會，能親身參與 Coupang 的高速成長，打造一個讓顧客忍不住讚嘆：「沒有 Coupang，我該怎麼生活？」的世界。 Role Overview（職務概覽）身為資深顧客申訴體驗管理（CEM）專員，您將主導並推動 Coupang 台灣的申訴與升級體驗策略。此職位將負責處理高複雜度顧客申訴、消費者保護案件與重大事件應對，並透過跨部門合作找出系統性問題，優化顧客體驗指標，持續強化顧客對 Coupang 品牌的信任。 What You Will Do（工作內容）規劃並執行全公司層級的申訴與顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任分析與追蹤顧客體驗指標（如 NPS、CSAT、DSAT），洞察趨勢、風險與改善機會代表公司出席消費者保護相關會議，回應並處理對外顧客爭議與申訴案件作為跨部門 incident 應對機制的核心成員，確保問題即時處理並降低對顧客的影響彙整顧客回饋與行為數據，提出具體且可執行的改善方案與客服、產品、法務、合規等團隊密切合作，深化以顧客為中心的工作模式建立並維護 CX 儀表板與週／月報，定期向管理階層提供決策洞察與預警資訊 Basic Qualifications（基本條件）商業、行銷或相關領域之學士學位五年以上顧客體驗管理、顧客服務或顧客成功相關經驗熟悉顧客旅程設計、痛點分析及 CX 指標工具（如 NPS、CSAT、DSAT）具備獨立數據分析與問題解決能力，能提出具體改善建議具備良好的溝通能力與跨部門協作能力 Preferred Qualifications（加分條件）相關領域之碩士學位具備高複雜度申訴、升級案件或消費者保護案件處理經驗具備電商、物流或快速成長型組織的工作經驗中文流利，具備英文書寫與溝通能力者佳招募流程（Recruitment Process）履歷審查 – 電話面試 – 現場面試（或線上面對面面試）– 錄取通知實際招募流程可能依各職缺性質而有所不同，亦可能因時程安排或其他因素進行調整。面試時程與結果將透過應徵者於申請階段所提供的電子郵件信箱通知。注意事項（Details to Consider）若所有職缺於截止日前皆已招募完成，本職缺公告可能提前關閉。若應徵者於申請或招募過程中提供不實資訊，Coupang 有權撤回錄取通知。依法享有就業保護資格者（如退伍軍人、身心障礙者等），將依相關法令獲得優先考量。 Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Senior Complaint Experience Management (CEM) Specialist, you will own and drive Coupang Taiwan’s complaint and escalation experience strategy. You will take a leading role in managing complex customer complaints, consumer protection cases, and incident responses, while partnering closely with cross-functional teams to identify systemic issues, improve customer experience metrics, and build long-term customer trust. What You Will Do Lead and execute company-wide complaint and escalation experience strategies to improve customer satisfaction, loyalty, and brand trust Analyze and monitor customer experience metrics including NPS, CSAT, and DSAT to identify trends, risks, and improvement opportunities Represent Coupang in consumer protection meetings and manage responses to external customer disputes and complaints Act as a core member of cross-functional incident response initiatives to ensure timely resolution and minimize customer impact Consolidate customer feedback and behavioral data to propose clear and actionable improvement plans Partner closely with Customer Service, Product, Legal, Compliance, and other stakeholders to embed a customer-centric culture Build and maintain CX dashboards and weekly or monthly reports to provide insights and early warnings to leadership Basic Qualifications Bachelor’s degree in business, marketing, or a related field 5+ years of experience in customer experience management, customer service, or customer success Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT Ability to independently analyze data and translate insights into actionable recommendations Strong communication and cross-functional collaboration skills Preferred Qualifications Master’s degree in a related field Experience handling complex complaints, escalations, or consumer protection cases Experience working in e-commerce, logistics, or high-growth environments Proficiency in written and spoken Mandarin with working proficiency in English Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.", "summaryDescription" : "Complaint Experince Management Sr. Specialist (TW Complaint Experience Management) at Coupang. Skills: Complaint experience management, Customer experience strategy, Incident response. Lead and execute company-wide complaint and escalation experience. Improve customer satisfaction, loyalty, and brand trust", "postedDate" : "2026-06-11T19:30:52.534", "createdAt" : "2026-06-11T19:30:52.534", "lastUpdated" : "2026-06-14T20:02:24.189", "ingestTimestamp" : "2026-06-11T19:30:52.534", "mongoId" : "6a2a471e74d8ee00a05d8125", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Problem solving", "Complaint experience management", "Customer experience strategy", "Incident response", "Customer experience management", "Customer service", "Customer success", "Customer journey mapping", "CX measurement tools", "Consumer protection", "E-commerce", "Logistics" ], "skillCount" : 13, "jobCategory" : "customer-service", "jobSubcategory" : "customer-service", "dataQualityScore" : 0.8888889, "_score" : 450.23822, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305ae9f292fd229cf571ce", "title" : "Intern Knowledge Management Analyst", "company" : "Celonis", "industry" : "SaaS", "salary" : { "min" : 180000.0, "max" : 300000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Intern Knowledge Management Analyst in Bangalore, India, adjusted for entry-level seniority and the SaaS industry." }, "location" : "Bangalore, India", "locations" : [ "Bangalore", "India" ], "timestamp" : "2026-06-16T06:42:31.213", "fingerprint" : "42c082738db86071b7befadd5dd6583ef64d18d54a93e721f3f767168bb81df1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/celonis/jobs/7762509003?gh_jid=7762509003", "externalId" : "7762509003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Program Management", "Data Analysis" ], "majorSkills" : "Knowledge Management, Process Intelligence", "majorSkillsList" : [ "Knowledge Management", "Process Intelligence" ], "coreResponsibilities" : "Engage and manage stakeholder groups, Support stakeholder progress, Encourage participation in knowledge management initiatives, Bring fresh ideas to group discussions, Propose innovative approaches to knowledge sharing challenges, Develop strategies for enabling knowledge sharing, Develop strategies for enabling collaboration, Execute strategies for enabling knowledge sharing, Execute strategies for enabling collaboration, Identify new methods to increase engagement, Implement new methods to increase engagement, Facilitate problem-sharing sessions with stakeholders, Synthesize insights to drive improvements", "teamCollaboration" : "Cross-departmental work; Cross-functional teams", "domainKnowledge" : "Process Intelligence; Process Mining", "domainList" : [ "process-intelligence", "process-mining" ], "domainSpecificKnowledge" : [ "Process Intelligence", "Process Mining" ], "communicationSkills" : "Public speaking", "continuousLearning" : "Mentorship programs; Learning platform access", "innovationCreativity" : "Innovative solutions", "problemSolvingSkills" : "Solve problems independently", "outcomesObjectives" : "Increase engagement with knowledge management initiatives; Improve knowledge sharing; Make tangible impact on organizational effectiveness", "qualificationsBasic" : "Degree in Engineering, Marketing, Program Management, Data Analysis, or MBA, Communication and interpersonal skills, Ability to engage effectively with diverse stakeholders, Demonstrated ability to think strategically, Connect complex ideas, Solve problems independently, Excellent time management, Reliability in meeting commitments and deadlines, Outgoing personality, People engagement abilities, Comfortable speaking publicly, Excellent verbal and written communication in English", "qualificationsPreferred" : "Prior internship experience in relevant domains, Python or ML experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Team: You will be joining the Knowledge Management team, a specialized unit sitting within Corporate Engagement & Programs (CEP). CEP is a highly collaborative, global department with team members spanning Bangalore, Munich, Madrid, and the US. Our Knowledge Management is fundamentally focused on a critical, forward-looking mission: bringing our vast organizational knowledge up to date across more than 20 distinct tools to ensure it is fully AI-ready. Based in our Bangalore office, you will operate in a dynamic environment characterized by extensive cross-departmental work. The Role: As an Intern Knowledge Management Analyst, you will play a key role in transforming how our organization shares and leverages knowledge. You'll work with stakeholders across multiple departments to increase engagement with knowledge management initiatives, uncover organizational challenges, and develop innovative solutions to improve knowledge sharing. This is your opportunity to see your ideas come to life, make a tangible impact on organizational effectiveness, and gain exposure to business operations across Celonis. The work you’ll do: Engage and manage stakeholder groups to support their progress and encourage participation in knowledge management initiatives Bring fresh ideas and perspectives to group discussions and propose innovative approaches to knowledge sharing challenges Develop and execute strategies for enabling knowledge sharing and collaboration across cross-functional teams Identify and implement new methods to increase engagement with knowledge management posts and initiatives Facilitate problem-sharing sessions with stakeholders and synthesize insights to drive improvements The qualifications you need: Actively pursuing or holding a degree in Engineering, Marketing, Program Management, Data Analysis, or a Master of Business Administration Strong communication and interpersonal skills, with ability to engage effectively with diverse stakeholders Demonstrated ability to think strategically, connect complex ideas, and solve problems independently Excellent time management and reliability in meeting commitments and deadlines Outgoing personality with strong people engagement abilities and comfortable speaking publicly Prior internship experience in relevant domains is a plus Technical skills such as Python or ML experience are nice-to-have but not mandatory Excellent verbal and written communication in English What Celonis can offer you: Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. Ownership from Day 1: Every full-time \"Celonaut\" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated \"Wellness Weeks\" that prioritize work/life balance. Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. About Us: Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process. Please be aware of common job offer scams, impersonators and frauds. Learn more here.", "summaryDescription" : "Intern Knowledge Management Analyst at Celonis. Skills: Knowledge Management, Process Intelligence. Engage and manage stakeholder groups. Support stakeholder progress", "postedDate" : "2026-06-15T23:24:55.620", "createdAt" : "2026-06-15T23:24:55.620", "lastUpdated" : "2026-06-16T06:42:31.213", "ingestTimestamp" : "2026-06-15T23:24:55.620", "mongoId" : "6a305ae9f292fd229cf571ce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Knowledge Management", "Process Intelligence", "Program Management", "Data Analysis", "Process Mining" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 445.87216, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30575af292fd229cf385ff", "title" : "Vendor Risk Management Analyst", "company" : "GoDaddy", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Vendor Risk Management Analyst in the Technology industry in India, adjusted for remote work and company size." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T08:07:35.197", "fingerprint" : "57772d8e09572dcc78b6868a129a223cde731f16bb1416fb1792d3651e65db54", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.godaddy/jobs?gh_jid=7753842003", "externalId" : "7753842003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our Team The Vendor Risk Management (VRM) Analyst assists with the daily activities of GoDaddy’s third-party risk programme within the Data Governance bring up delays to the VRM Manager Your experience should include... 3+ years of experience in running vendor risk, handling third-party risk, compliance operations, or a similar administrative or operational position Familiarity with VRM or GRC concepts and common frameworks such as SIG, CAIQ, NIST, and SOC 2 is important. You don’t need to be a technical expert. However, you should understand the basics of how vendor assessments work. Strong organizational skills and attention to detail; comfortable managing a high volume of concurrent requests without dropping the ball Clear, professional communication and collaboration skills — you’ll regularly interact with company founders, outside vendors, and cross-functional collaborators Proficiency with Microsoft 365; experience with GRC or VRM platforms (e.g., OneTrust, ServiceNow) a plus Comfortable working in a distributed environment across time zones You might also have... Exposure to data privacy concepts and how they intersect with vendor due diligence (GDPR, CCPA, etc.) Experience with third-party incident notification workflows Familiarity with AI or emerging technology vendor considerations We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth. We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.", "summaryDescription" : "Vendor Risk Management Analyst at GoDaddy", "postedDate" : "2026-06-15T23:24:22.434", "createdAt" : "2026-06-15T23:24:22.434", "lastUpdated" : "2026-06-16T08:07:35.197", "ingestTimestamp" : "2026-06-15T23:24:22.434", "mongoId" : "6a30575af292fd229cf385ff", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 443.63577, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7add74d8ee00a09471fe", "title" : "Intermediate Data Analytics", "company" : "AB InBev", "industry" : "Food & Beverage", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Data Analytics roles in Brazil, adjusted for mid-seniority, the food & beverage industry, and the city tier of Campinas." }, "location" : "Campinas, São Paulo, Brazil", "locations" : [ "Campinas", "São Paulo", "Brazil" ], "timestamp" : "2026-06-15T09:49:44.024", "fingerprint" : "2d47a7e473887ca103d16b45a16c152f654f1acf2b8936fce924b05d0a2c98ee", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/abinbev/jobs/8590377002", "externalId" : "8590377002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Campinas", "state" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-22.9056391,-47.0595640" } ], "locationText" : "Campinas, São Paulo, Brazil", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SQL, DAX, Power BI", "professionalSkills" : [ "Data modeling", "Data visualization", "User-centric design", "Business strategies", "Ad hoc analysis", "Critical thinking" ], "hardSkillsList" : [ "Statistical analysis", "Data storytelling" ], "softSkillsList" : [ "Storytelling", "Resilient", "Strategic thinking" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Data storytelling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Storytelling" }, { "name" : "Resilient" }, { "name" : "Strategic thinking" } ], "majorSkills" : "Data Analytics, Business Intelligence, Power BI, SQL", "majorSkillsList" : [ "Data Analytics", "Business Intelligence", "Power BI", "SQL" ], "coreResponsibilities" : "Design BI solutions, Model BI solutions, Maintain BI solutions, Query large datasets, Clean large datasets, Analyze large datasets, Transform findings into narratives, Apply data visualization best practices, Apply user-centric design, Deliver actionable dashboards, Deliver actionable reports, Collaborate with international teams, Partner with stakeholders, Deliver insights, Solve business challenges, Solve data challenges, Identify trends, Identify root causes, Identify opportunities", "teamCollaboration" : "International teams; Cross-functional stakeholders; Cross-functional teams", "domainKnowledge" : "BEES Personalization", "domainList" : [ "bees-personalization" ], "domainSpecificKnowledge" : [ "BEES Personalization" ], "toolProficiency" : [ "Power BI", "SQL" ], "communicationSkills" : "English communication; Explain complex concepts", "problemSolvingSkills" : "Root cause analysis; Data exploration", "outcomesObjectives" : "Drive business decision-making; Support informed decision-making", "qualificationsBasic" : "BAS/MS in Math, BAS/MS in Economics, BAS/MS in Statistics, BAS/MS in Engineering, BAS/MS in Computer Science, Advanced knowledge of Power BI, Advanced expertise in SQL, Intermediate English", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "rawDescription" : "About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. What you'll do: Design, model, and maintain end-to-end BI solutions in Power BI, including data modeling, DAX calculations, report building, and interactive dashboards that drive business decision-making. Use SQL to query, clean, and analyze large datasets, ensuring accuracy and reliability of the data used in reporting. Transform analytical findings into compelling narratives that connect data insights with business strategies for both technical and non-technical stakeholders. Apply best practices in data visualization and user-centric design to deliver impactful, intuitive, and actionable dashboards and reports. Collaborate with international teams as part of a global project, leveraging advanced English communication skills to ensure alignment, standardization, and knowledge sharing across regions. Partner with cross-functional stakeholders to deliver high-quality, actionable insights under tight deadlines with a proactive and solution-oriented mindset. Solve complex business and data challenges through ad hoc analysis, identifying trends, root causes, and opportunities by combining data exploration, critical thinking, and business context to support informed decision-making. What you'll need: BA/BS/MS in Math, Economics, Statistics, Engineering, Computer Science, or other related quantitative field. Advanced knowledge of Power BI (data modeling, DAX, report building, and dashboard design). Advanced expertise in SQL for querying and data preparation. Intermediate English (spoken and written) to effectively communicate insights with international stakeholders. Knowledge of statistics and statistical analysis techniques. Strong skills in data storytelling: ability to craft clear narratives that connect data insights to business strategy, ensuring stakeholders easily understand and act on the information. Understanding of data visualization best practices, design principles, and user-centric dashboards. Ability to translate complex datasets into insightful, visually compelling, and actionable reports. Organized and detail-oriented, capable of delivering under tight timelines while ensuring quality. Proactive, solution-oriented mindset with strong collaboration skills to work across cross-functional teams. More about you: Communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences. Storytelling mindset, connecting data insights to business impact compellingly. Collaborative approach, working effectively with cross-functional and international teams while building trust and alignment. Detail-oriented, ensuring accuracy, reliability, and high-quality standards in all deliverables. Adaptable and resilient, comfortable managing tight deadlines and shifting priorities. Strategic thinking, always connecting insights to business outcomes and long-term goals. What We Offer: Performance-based bonus* Attendance Bonus* Private pension plan Meal Allowance Casual office and dress code Days off* Health, dental, and life insurance Medicines discounts WellHub partnership Childcare subsidies Discounts on Ambev products* Clube Ben partnership Scholarship* School materials assurance Language and training platforms Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. For more information: www.abinbev.com", "summaryDescription" : "Intermediate Data Analytics at AB InBev. Skills: Data Analytics, Business Intelligence, Power BI, SQL. Design BI solutions. Model BI solutions", "postedDate" : "2026-06-13T22:22:35.444", "createdAt" : "2026-06-13T22:22:35.444", "lastUpdated" : "2026-06-15T09:49:44.024", "ingestTimestamp" : "2026-06-13T22:22:35.444", "mongoId" : "6a2c7add74d8ee00a09471fe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Statistical analysis", "Data storytelling", "Storytelling", "Resilient", "Strategic thinking", "Data Analytics", "Business Intelligence", "Power BI", "SQL", "Data modeling", "Data visualization", "User-centric design", "Business strategies", "Ad hoc analysis", "Critical thinking", "BEES Personalization" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 435.07794, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30669cf292fd229cfb3bbb", "title" : "Dental Office Manager", "company" : "Dental365", "salary" : { "min" : 80000.0, "max" : 100000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellmore, New York, United States", "locations" : [ "Bellmore", "New York", "United States" ], "timestamp" : "2026-06-16T08:20:20.389", "fingerprint" : "83860677ef0b370bc7be0b03b1c905eb9aaa184c6e31275acc1e179a85725867", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/dental365/jobs/7773552003", "externalId" : "7773552003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellmore", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.6538860,-73.5288194" } ], "locationText" : "Bellmore, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "professionalSkills" : [ "Office management", "Financial management", "Human resources", "Patient relations" ], "hardSkillsList" : [ "Dental software", "Insurance billing", "Claims processing", "Scheduling", "Inventory management" ], "hardSkills" : [ { "name" : "Dental software", "level" : "intermediate" }, { "name" : "Insurance billing", "level" : "intermediate" }, { "name" : "Claims processing", "level" : "intermediate" }, { "name" : "Scheduling", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" } ], "majorSkills" : "Office management, Dental operations, Staff supervision", "majorSkillsList" : [ "Office management", "Dental operations", "Staff supervision" ], "coreResponsibilities" : "Oversee daily office operations, Manage staff schedules and performance, Ensure efficient patient flow, Handle patient inquiries and concerns, Manage dental records and billing, Maintain inventory of supplies, Implement office policies and procedures, Liaise with dental suppliers and vendors, Ensure compliance with regulations", "teamCollaboration" : "Dental staff; Dentists; Patients; Vendors", "domainKnowledge" : "Dental practice management; Dental insurance; HIPAA regulations", "domainList" : [ "dental-practice-management", "dental-insurance", "hipaa-regulations" ], "domainSpecificKnowledge" : [ "Dental practice management", "Dental insurance", "HIPAA regulations" ], "toolProficiency" : [ "Dental software" ], "communicationSkills" : "Patient communication; Staff communication", "documentationSkills" : "Dental records; Billing documentation", "problemSolvingSkills" : "Patient scheduling; Staffing issues; Billing discrepancies", "outcomesObjectives" : "Maximize office efficiency; Ensure patient satisfaction; Maintain financial health; Achieve operational targets", "qualificationsBasic" : "5+ years of experience in a management role, Bachelor's degree in Business Administration or related field, Experience with dental software", "qualificationsPreferred" : "Master's degree, Experience with insurance billing and claims processing", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join the future of dentistry, led by dentists At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you’re a motivated change-maker looking to build a lifelong career in dentistry – now is the time to take part in our journey. Office management means going beyond the usual to create a thriving and dynamic practice environment. Experience Required: 5+ years of dental practice management. OUR PRACTICE: Dental365 (Bellmore) 2780 Merrick Rd, Bellmore, NY 11710 HIRING SCHEDULE: Monday: 9:00am-5:00pm Tuesday: 10:00am-6:00pm Wednesday: 9:00am-6:00pm Thursday: 9:00am-6:00pm (alternating with Saturday) Friday: 8:00am-4:00pm Saturday: 8:00am-2:00pm (alternating with Thursday) RESPONSIBILITIES: Core Responsibilities Overseeing staff while upholding a high-level of concierge patient care above all. Maintaining accuracy of information regarding patient health records, insurance details, and procedure coding. Regularly collaborating with Regional Manager, non-clinical staff, and Executive Leadership. Administer employee reviews, while developing talent and building a pipeline of future leaders. Financial Management Present financial breakdowns to patients in accordance with provider’s treatment plan. Achieve financial objectives and operational efficiency - manage P&L and analyze business and financial data. Provide continuous insight into the practice and support through direct reports – implementing solutions and tracking success. Practice Operations Ordering supplies for day-to-day needs of the office. Reporting maintenance needs of equipment and facilities promptly. Implementing policy changes as provided and maintaining compliance with mandated regulations. QUALIFICATIONS: Minimum 5+ years' experience with responsibilities listed above, strong dental treatment planning skills Must have experience managing a team and overseeing the success of employees in respective roles throughout the practice Experience with relevant practice management software Proficient in English with strong communication and interpersonal skills. OUR BENEFITS: Generous Compensation: We invest in the best and are competitive in our salary offers. Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being. 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan. Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual \"you\" day for self-care. Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family. Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams. *All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well. New York Salary Range: $80,000 - $100,000 annually Step into a new era with Dental365 A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We’ve thought through every step in the patient’s experience to perfect our communication and care so that each visit is an eagerly anticipated event. We’re a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential. Dental365 celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected. Salary Range $80,000—$100,000 USD", "summaryDescription" : "Dental Office Manager at Dental365. Skills: Office management, Dental operations, Staff supervision. Oversee daily office operations. Manage staff schedules and performance", "postedDate" : "2026-06-15T23:29:16.200", "createdAt" : "2026-06-15T23:29:16.200", "lastUpdated" : "2026-06-16T08:20:20.389", "ingestTimestamp" : "2026-06-15T23:29:16.200", "mongoId" : "6a30669cf292fd229cfb3bbb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 100000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Dental software", "Insurance billing", "Claims processing", "Scheduling", "Inventory management", "Office management", "Dental operations", "Staff supervision", "Financial management", "Human resources", "Patient relations", "Dental practice management", "Dental insurance", "HIPAA regulations" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 434.8234, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6cc574d8ee00a091b438", "title" : "Middle Office Analyst", "company" : "Engelhart", "industry" : "FinTech", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Middle Office Analyst in Houston, United States, within the Financial Services industry, adjusted for company size and seniority." }, "location" : "Houston, Texas", "locations" : [ "Houston", "Texas", "Stamford", "Connecticut" ], "timestamp" : "2026-06-15T08:53:26.320", "fingerprint" : "17b166065363c5a32db8291b81acb66eca3b120c5543c2a81f67f49f9e121b1f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/engelhart/jobs/8003136", "externalId" : "8003136", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Python, SQL, AI tools", "professionalSkills" : [ "Process improvement", "Data analytics", "Workflow automation", "Project management" ], "hardSkillsList" : [ "P&L calculation", "Valuation", "Position management", "Risk oversight", "Data analysis", "Automation solutions" ], "hardSkills" : [ { "name" : "P&L calculation", "level" : "intermediate" }, { "name" : "Valuation", "level" : "intermediate" }, { "name" : "Position management", "level" : "intermediate" }, { "name" : "Risk oversight", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Automation solutions", "level" : "intermediate" } ], "majorSkills" : "Commodities trading, Derivatives, Risk management, Process automation", "majorSkillsList" : [ "Commodities trading", "Derivatives", "Risk management", "Process automation" ], "coreResponsibilities" : "Analyze daily P&L movements, Analyze positions, Analyze risk exposures, Provide commentary, Challenge trading desks, Price Futures products, Price Options products, Price Swap products, Validate Futures products, Validate Options products, Validate Swap products, Support daily mark-to-market, Support valuation processes, Liaise between Trading, Liaise between Market Risk, Liaise between Finance, Liaise between Operations, Liaise between IT, Liaise between ISOs, Liaise between FCMs, Resolve issues, Support business initiatives, Lead process improvements identification, Lead process improvements design, Lead process improvements implementation, Enhance Middle Office efficiency, Enhance Middle Office scalability, Enhance Middle Office control effectiveness, Develop automation solutions, Maintain automation solutions, Streamline reporting, Streamline reconciliations, Streamline data validation, Streamline operational workflows, Evaluate AI-driven solutions, Implement AI-driven solutions, Improve data quality, Improve exception management, Improve reporting, Improve documentation, Improve business decision support, Design dashboards, Enhance dashboards, Design analytics, Enhance analytics, Design exception-based monitoring, Enhance exception-based monitoring, Partner with business teams, Partner with technology teams, Improve operational resilience, Support business growth, Review existing processes, Review existing controls, Reduce operational risk, Eliminate manual effort, Improve overall effectiveness", "teamCollaboration" : "Work with Trading; Work with Market Risk; Work with Operations; Work with Finance; Work with IT; Work with senior stakeholders; Collaborative culture; Cross-functional teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Commodities trading; Derivatives; North American Power markets; North American Gas markets; Physical natural gas; Energy transition", "domainList" : [ "commodities-trading", "derivatives", "north-american-power-markets", "north-american-gas-markets", "physical-natural-gas", "energy-transition" ], "domainSpecificKnowledge" : [ "Commodities trading", "Derivatives", "North American Power markets", "North American Gas markets", "Physical natural gas", "Energy transition" ], "toolProficiency" : [ "Power BI", "Tableau", "Bloomberg", "Zema", "WebICE", "CME Direct" ], "communicationSkills" : "Meaningful commentary", "continuousLearning" : "External training; Internal training", "problemSolvingSkills" : "Data analytics; Workflow automation", "qualificationsBasic" : "3-5 years commodities experience, Advanced Python coding, Advanced SQL knowledge, AI/LLM tools experience", "qualificationsPreferred" : "Commodities trading experience preferred, Derivatives market experience preferred, Risk experience preferred, Middle Office experience preferred, Process improvement capabilities, Project management capabilities, Risk management knowledge, VaR knowledge, Drawdown knowledge, Greeks knowledge, Bloomberg familiarity, Zema familiarity, WebICE familiarity, CME Direct familiarity", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Engelhart was founded in 2013 by BTG Pactual Group as a commodities trading company. Our business model is “asset light” and highly diversified – giving us the ability to adapt effectively and nimbly to changing market conditions. We have assembled successful multidisciplinary teams, leveraging advanced fundamental analysis with deep quantitative and weather research capabilities. Our activities are underpinned by strong risk management practices and by powerful technology and operational excellence. We have exceptional teams with diverse global backgrounds and decades of experience, and are driven by a highly collaborative culture, across products and competencies. In 2024, Engelhart acquired Trailstone, a global energy trading and technology company. The acquisition provides us with new expertise, analytics and proprietary technology which is being used to provide risk management and optimisation services to help maximise the value of our clients’ renewable power. The acquisition also expanded Engelhart’s capabilities into physical natural gas across North America, a critical fuel to support the energy transition. Our talented and experienced individuals work together according to its four company values: Performance, Agility, Collaboration, Entrepreneurship. About the Role This is an exciting opportunity to join our Global Middle Office team as a Middle Office Analyst based in either Houston or Stamford. The analyst will perform a key controlling function, supporting daily P&L calculation, valuation, position management, and risk oversight across multiple commodity trading businesses. In addition, the role will focus on driving process improvement, automation, data analytics, and AI-enabled solutions to enhance the scalability and effectiveness of Middle Office operations. The successful candidate will work closely with Trading, Market Risk, Operations, Finance, IT, and senior business stakeholders, serving as both a trusted business partner and a catalyst for continuous improvement across the organization. This role offers significant exposure to North American physical and financial Power & Gas markets while providing opportunities to lead strategic initiatives that strengthen controls, improve reporting, and leverage technology to create operational efficiencies. This will be a full-time role, owning the following responsibilities: Analyze daily P&L movements, positions, and risk exposures, providing meaningful commentary and challenge to trading desks and stakeholders. Price and validate Futures, Options and Swap products, supporting daily mark-to-market and valuation processes. Serve as a key liaison between Trading, Market Risk, Finance, Operations, IT, ISOs, and FCMs to resolve issues and support business initiatives. Lead the identification, design, and implementation of process improvements to enhance efficiency, scalability, and control effectiveness across the Middle Office function. Develop and maintain automation solutions using Python, SQL, AI tools, and other technologies to streamline reporting, reconciliations, data validation, and operational workflows. Evaluate and implement practical AI-driven solutions to improve data quality, exception management, reporting, documentation, and business decision support. Design and enhance dashboards, analytics, and exception-based monitoring tools to provide actionable insights into P&L, positions, risk, and operational performance. Partner with business and technology teams on strategic projects, system enhancements, and data initiatives that improve operational resilience and support business growth. Continuously review existing processes and controls, identifying opportunities to reduce operational risk, eliminate manual effort, and improve overall effectiveness. About You We believe the following experiences and skills will best set up this individual for success: 3-5 years of commodities or derivatives market experience Advanced Python coding and SQL knowledge Experience leveraging AI/LLM tools for business process automation Power BI, Tableau, or similar visualization platforms Data analytics and workflow automation experience Commodities trading, risk, or Middle Office experience preferred Strong process improvement and project management capabilities In addition, the following are not essential but highly desirable: Knowledge about risk management (VaR, drawdown, Greeks). Familiarity with the following applications: Bloomberg, Zema, WebICE, CME Direct. What we offer Competitive compensation and participation in Engelhart’s discretionary bonus plan.  20 days of annual holiday entitlement, excluding US public holidays. Robust benefits package such as Medical, Dental, Vision, Life insurance, 401(k) match, and supplemental benefits partially subsidised by the Company.   Eligibility to receive external and internal training in accordance with our Training & Development Policy. We believe in inclusivity and are therefore dedicated to ensuring all employees – across gender identity, race, ethnicity, sexual orientation, religion, life experience, background and more – feel welcome and included in the company. We promote diversity because we believe it is essential to our ability to think holistically.", "summaryDescription" : "Middle Office Analyst at Engelhart. Skills: Commodities trading, Derivatives, Risk management, Process automation. Analyze daily P&L movements. Analyze positions", "postedDate" : "2026-06-14T02:02:10.301", "createdAt" : "2026-06-14T02:02:10.301", "lastUpdated" : "2026-06-15T08:53:26.320", "ingestTimestamp" : "2026-06-14T02:02:10.301", "mongoId" : "6a2c6cc574d8ee00a091b438", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "P&L calculation", "Valuation", "Position management", "Risk oversight", "Data analysis", "Automation solutions", "Commodities trading", "Derivatives", "Risk management", "Process automation", "Process improvement", "Data analytics", "Workflow automation", "Project management", "North American Power markets", "North American Gas markets", "Physical natural gas", "Energy transition", "Power BI", "Tableau", "Bloomberg", "Zema", "WebICE", "CME Direct" ], "skillCount" : 24, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 434.48508, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16b49a58b93c861eb8a106", "title" : "Officer, Complaint Management Intermediate Analyst", "company" : "Citigroup", "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-05-27T11:34:49.434", "fingerprint" : "5a51e657d8e1409143745b10987c67705a1fee6e4adc20f6ddbe46dd75ff7104", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Kowloon--Hong-Kong/Officer--Complaint-Management-Intermediate-Analyst_26964385", "externalId" : "26964385", "locationPoint" : "22.3193,114.1694", "structuredLocations" : [ { "city" : "Hong Kong", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Hong Kong, China", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelors/University degree or equivalent experience", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "process management", "cross-functional coordination", "vendor/stakeholder management", "operational metrics", "resource planning", "continuous improvement" ], "coreResponsibilities" : "Support investigations and handle complaints, Assess complaint allegations competently, diligently, impartially, Prepare draft communications for leadership, Think analytically to help leadership make decisions, Explain findings and conclusions of investigation, Recommend complaint outcome and redress, Stay abreast of account regulatory aspects, Escalate issues and identify trends, Assess risk when business decisions are made", "teamCollaboration" : "Good understanding of how the team and area integrate with others; Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams", "domainKnowledge" : "industry standards and practices; regulatory aspects; good industry practice; published business procedures/policies", "domainList" : [ "industry-standards-and-practices", "regulatory-aspects", "good-industry-practice", "published-business-procedures-policies" ], "domainSpecificKnowledge" : [ "industry standards and practices", "regulatory aspects", "good industry practice", "published business procedures/policies" ], "communicationSkills" : "Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information", "problemSolvingSkills" : "Applies analytical thinking and knowledge of data analysis tools and methodologies; Requires attention to detail when making judgments and recommendations; Typically deals with variable issues with potentially broader business impact; Applies professional judgment when interpreting data and results; Breaks down information in a systematic and communicable manner", "qualificationsBasic" : "2-5 years of experience in an operations, customer service or customer experience role preferably gathering data and conducting investigations", "remoteFriendly" : true, "rawDescription" : "The Complaints Mgt Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **_Responsibilities:_** * Supports the conduct of investigations and handles complaints, from beginning to end, received and considered a complaint by the Firm in accordance with rules and internal procedures. * Supports investigations and assesses the complaint allegations competently, diligently, impartially, fairly, consistently and promptly, obtaining relevant additional information where necessary. The investigation process may require review of customer’s account activity and Listening to recorded calls and interviews. * Prepares draft communications for leadership to inform on complaints outcome. * Thinks analytically to help leadership make the right decisions regarding complaints Management and outcomes. * Explain and/or provide findings and conclusions of investigation when appropriate. * Works with leadership to recommend whether the complaint should uphold, and what redress and/or remedy may be appropriate. * Stays abreast of account regulatory aspects, rules and guidance, good industry practice and published business procedures/policies. * Escalates issues as appropriate, and identify any possible trend. * Uses discretion when informed on sensitive matters when applicable. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **_Qualifications:_** * 2-5 years of experience in an operations, customer service or customer experience role preferably gathering data and conducting investigations ** _Education:_** * Bachelors/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. \\------------------------------------------------------ ## **Job Family Group:** Marketing \\------------------------------------------------------ ## **Job Family:** Customer Experience \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. \\------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Officer, Complaint Management Intermediate Analyst at Citigroup. Support investigations and handle complaints. Assess complaint allegations competently, diligently, impartially", "postedDate" : "2026-05-27T11:29:43.908", "createdAt" : "2026-05-27T11:29:43.903", "lastUpdated" : "2026-05-27T11:34:49.434", "ingestTimestamp" : "2026-05-27T11:29:43.903", "mongoId" : "6a16b49a58b93c861eb8a106", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Kowloon--Hong-Kong/Officer--Complaint-Management-Intermediate-Analyst_26964385", "hasSalary" : false, "allSkills" : [ "process management", "cross-functional coordination", "vendor/stakeholder management", "operational metrics", "resource planning", "continuous improvement", "industry standards and practices", "regulatory aspects", "good industry practice", "published business procedures/policies" ], "skillCount" : 10, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 433.99387, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a30a70df292fd229c12fb3d", "title" : "Safeguards Officer", "company" : "World Wildlife Fund, Inc.", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Safeguards Officer in Quito, Ecuador, adjusted for the non-profit industry and company size." }, "location" : "Quito, Pichincha, EC", "locations" : [ "Quito", "Pichincha", "EC" ], "timestamp" : "2026-06-16T15:31:36.631", "fingerprint" : "41f11f5f4519f0e40250a4a451b1da3f29e1e788b74ad900c1ca363b78f813a7", "source" : "smartrecruiters", "language" : "es", "applyUrl" : "https://jobs.smartrecruiters.com/WorldWildlifeFundInc1/744000132296420-safeguards-officer-", "externalId" : "744000132296420", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quito", "state" : "Pichincha", "country" : "Ecuador", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-0.2201641,-78.5123274" } ], "locationText" : "Quito, Pichincha, Ecuador", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Governance", "Policy advocacy", "Natural resource management", "Stakeholder relations", "Conservation issues" ], "hardSkillsList" : [ "Gender plans implementation", "Feedback mechanisms", "Complaint mechanisms" ], "hardSkills" : [ { "name" : "Gender plans implementation", "level" : "intermediate" }, { "name" : "Feedback mechanisms", "level" : "intermediate" }, { "name" : "Complaint mechanisms", "level" : "intermediate" } ], "majorSkills" : "Socio-environmental safeguards, Natural resource management, Stakeholder relations", "majorSkillsList" : [ "Socio-environmental safeguards", "Natural resource management", "Stakeholder relations" ], "coreResponsibilities" : "Promote socio-environmental safeguards, Promote rights approach, Promote gender approach, Promote interculturality approach, Strengthen community involvement, Strengthen land tenure security, Improve protected area management effectiveness, Promote sustainable land management practices, Restore forest areas, Mitigate CO2 emissions, Strengthen ecosystem services, Promote sustainable livelihoods, Develop relationships with public actors, Develop relationships with community actors, Develop relationships with private actors, Understand national conservation issues, Understand international conservation issues, Develop relationships with actors, Communicate strategies, Execute budgets, Understand national environmental agendas, Understand organizational safeguards policies, Understand organizational safeguards procedures, Develop interpersonal relationships, Develop relationships in multicultural environments", "teamCollaboration" : "Public actors; Community actors; Private actors; Multicultural environments", "domainKnowledge" : "Biodiversity conservation; Natural resource management; Sustainable land management; Andean-Amazonian region; Ecosystem services; Sustainable livelihoods; Protected area management; Land tenure security; Climate change mitigation; Forest restoration; Ecological connectivity; Environmental safeguards; Rights approach; Gender approach; Interculturality approach", "domainList" : [ "biodiversity-conservation", "natural-resource-management", "sustainable-land-management", "andean-amazonian-region", "ecosystem-services", "sustainable-livelihoods", "protected-area-management", "land-tenure-security", "climate-change-mitigation", "forest-restoration", "ecological-connectivity", "environmental-safeguards", "rights-approach", "gender-approach", "interculturality-approach" ], "domainSpecificKnowledge" : [ "Biodiversity conservation", "Natural resource management", "Sustainable land management", "Andean-Amazonian region", "Ecosystem services", "Sustainable livelihoods", "Protected area management", "Land tenure security", "Climate change mitigation", "Forest restoration", "Ecological connectivity", "Environmental safeguards", "Rights approach", "Gender approach", "Interculturality approach" ], "communicationSkills" : "Written communication; Oral communication; Interpersonal communication", "specialRequirements" : "Availability to travel", "outcomesObjectives" : "Increase protected area management effectiveness scores; Increase social cohesion; Strengthen community involvement; Strengthen land tenure security; Increase access to financial mechanisms", "qualificationsBasic" : "5+ years work experience, 4+ years socio-environmental projects experience, 4+ years participatory processes experience, 4+ years gender plans implementation experience, 4+ years feedback mechanisms experience, 4+ years complaint mechanisms experience, Spanish written and oral communication, Intermediate to advanced English, Knowledge of socio-environmental safeguards, Knowledge of rights approach, Knowledge of gender, Knowledge of interculturality, Organization skills, Systematization skills, Writing skills, Teamwork skills, Knowledge of national context, Knowledge of Andean-Amazonian region", "qualificationsPreferred" : "Work experience in Ecuadorian Amazonia, Work experience in Andes, Experience in intercultural contexts", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WWF es una organización internacional sin fines de lucro, cuya oficina en Ecuador ha ejecutado acciones de apoyo para la conservación y el desarrollo sostenible en la Amazonía, Chocó biogeográfico, la zona costera y Galápagos. WWF colabora con aliados estratégicos, que incluyen a las instituciones públicas, organizaciones no gubernamentales (ONG), organizaciones de base, universidades e individuos comprometidos con la conservación y uso sostenible de los recursos naturales en áreas prioritarias para la conservación, identificadas por sus valores naturales, culturales y por su capacidad para generar servicios ambientales fundamentales para el desarrollo sostenible del Ecuador. A nivel territorial, las estrategias de WWF se implementan considerando paisajes sostenibles. Se busca promover, entre los distintos actores de estos paisajes, un manejo articulado del territorio en un enfoque de uso sostenible de los recursos. Esta estrategia se implementa a través de distintos proyectos. El Programa de Paisajes Sostenibles de la Amazonía (ASL) financiado por el GEF se propone mejorar la gestión integrada del paisaje y la conservación de los ecosistemas en áreas focalizadas de la región amazónica. En su tercera fase, el programa incluye un proyecto en Ecuador titulado “Gestión integrada y conectividad ecológica de un paisaje prioritario en las cabeceras amazónicas del Ecuador”, nombrado actualmente como CONECTA ASL3. Este proyecto busca conservar, restaurar y promover la adopción de prácticas de manejo sostenible de tierras (PMST) en 1.038.377 hectáreas de bosque montano tropical a lo largo de los Andes Orientales ecuatorianos, fortaleciendo al mismo tiempo la conectividad del hábitat Andino-Amazónico. La región Andes–Amazonía de la vertiente oriental del Ecuador contiene extensos remanentes de bosques que actúan como un vínculo crucial entre los Andes y la Amazonía, y cumplen un papel significativo en la conexión de áreas de alto valor para la conservación. El paisaje de proyecto incluye una de las dos principales cuencas hidrográficas ecuatorianas que alimentan al río Amazonas: la cuenca del Pastaza. El proyecto propone abordar problemáticas críticas como la pérdida de biodiversidad, la deforestación y la fragmentación. Las principales barreras por enfrentar incluyen una gestión ineficaz de las Áreas Protegidas (AP), una participación social fragmentada, limitaciones financieras, monitoreo insuficiente y una visión territorial desarticulada. Los Beneficios Ambientales Globales (BAG) del proyecto incluyen la protección y restauración de bosques montanos tropicales y el fortalecimiento de la conectividad del hábitat Andino–Amazónico. El proyecto busca mejorar la efectividad de manejo de 577.313 hectáreas de Áreas Protegidas (AP), promover Prácticas de Manejo Sostenible de tierras (MST) en 461.088 hectáreas, incluyendo la restauración de 400 hectáreas, y mitigar -5.068.290 toneladas métricas de emisiones de CO₂ equivalente. Además, beneficiará aproximadamente a 56.177 personas a través del fortalecimiento de los servicios ecosistémicos y la promoción de medios de vida sostenibles. Entre los resultados clave se incluyen: el aumento en los puntajes de efectividad de manejo de las AP, mayor cohesión social, fortalecimiento del involucramiento comunitario y la seguridad en la tenencia de tierras, así como un mayor acceso a mecanismos financieros para la implementación de prácticas MST. Adicionalmente, el Biocorredor Andes Norte, que tiene una extensión de 272.773,83 hectáreas en total, el cual corresponde al 9,6% de la superficie del Ecuador. Dentro de la provincia de Carchi el BIAN ocupa el 19,31% de la superficie, el 26,86% de la provincia de Imbabura y el 26,09% de la provincia de Pichincha. El Corredor de Conectividad \"Biocorredor Andes Norte - BIAN\" se encuentra en una región de extraordinaria biodiversidad y complejidad biofísica en los Andes del norte de Ecuador. Esta área abarca una variedad de ecosistemas, desde páramos hasta bosques nublados, que albergan una diversidad única de flora y fauna. La topografía montañosa y los variados regímenes climáticos presentes en el BIAN contribuyen a la formación de microhábitats especializados, generando condiciones propicias para especies endémicas. Sin embargo, estas riquezas biológicas enfrentan amenazas significativas, como el cambio climático, la fragmentación del hábitat y las prácticas insostenibles. Frente a esta problemática se está desarrollando el proyecto Andes Vivos a través del cual se busca abordar estas problemáticas mediante la consolidación de un corredor ecológico que fortalezca la conectividad entre los ecosistemas, promoviendo así la preservación de la biodiversidad y la sostenibilidad de los recursos naturales en la región. El/La Oficial será responsable de los procesos de Salvaguardas Sociales y Ambientales, desde su revisión, actualización, planificación estratégica-operativa, y el monitoreo / evaluación de los planes de salvaguardas, género y relacionamiento de actores, así como también la operatividad del mecanismo de escucha y acción, implementación del enfoque de Conservación Inclusiva en coordinación con el punto focal de Salvaguardas y el equipo técnico para los procesos de conservación en los paisaje Andino-Amazónico, que incluyen los territorios de los corredores de conectividad Sangay-Podocarpus (CCSP), Llanganates Sangay (CELS) y el Biocorredor Andes Norte (BIAN). Principales Responsabilidades * Elaborar, revisar, actualizar, desarrollar y ejecutar planes de salvaguardas, relacionamiento de actores, género y juventudes, en coordinación con los equipos técnicos de socios y aliados, en los territorios, para promover la implementación, seguimiento y monitoreo de planes de mitigación para los riesgos identificados en las áreas priorizadas para la conservación en el marco del programa de paisajes terrestres, bajo la supervisión y coordinación con el punto focal de Salvaguardas, Gerente de Políticas y Gobernanza y Gerente de Proyecto. * Apoyar en la implementación de los lineamientos sobre conservación inclusiva con un enfoque basado en derechos humanos (género, juventudes y diversidad cultural) y salvaguardas en la planificación, implementación y seguimiento de los diferentes componentes y actividades de los proyectos CONECTA ASL3 y Andes Vivos, así como los requerimientos del Marco de Gestión Ambiental y Social de la agencia CI-GEF (ESMF por sus siglas en inglés, Environmental and Social Framework Management) u otros donantes. * Apoyar en el fortalecimiento de capacidades en salvaguardas sociales y ambientales, así como en los distintos ejes de la conservación inclusiva, para los equipos de los proyectos y sus socios. * Brindar asistencia en la realización o actualización de análisis político de actores y plan de relacionamiento de actores en base a intereses y oportunidades de acuerdo con los objetivos planteados, participar y dar seguimiento a reuniones, eventos y talleres técnicos con actores claves identificados en el área de intervención de los proyectos. * Realizar y/o coordinar la elaboración o actualización del análisis de actores y plan de relacionamiento, identificando intereses, niveles de influencia, oportunidades de articulación y posibles riesgos para el proyecto. * Participar en reuniones, eventos y talleres con actores clave en las áreas de intervención, y dar seguimiento a los acuerdos y compromisos establecidos en los territorios. * Emitir alertas sobre riesgos políticos, sociales y ambientales, en estrecha articulación con la Coordinación del paisaje, Dirección de Conservación de Paisajes Terrestres y la Unidad de Políticas. * Elaborar los informes técnicos requeridos por los proyectos, la dirección de Conservación de Paisajes Terrestres y la Unidad de Políticas, sobre todo en los temas de salvaguardas y Conservación Inclusiva. * Apoyar en el diseño e implementación de estrategias de participación efectiva, inclusiva, vinculación comunitaria y espacios de diálogo y consultas en articulación con el equipo técnico de los proyectos. * Sistematizar y mantener actualizada la información y bases de salvaguardas y planes de género y relacionamiento de actores, incluyendo la documentación técnica y legal habilitante, datos cuantitativos e información cualitativa de los avances, monitoreo de desempeño y resultados, entre otros. * Apoyar la recepción, registro, derivación y seguimiento de casos o retroalimentación del Mecanismo de Escucha y Acción bajo lineamientos institucionales. de WWF y en estrecha colaboración con el punto focal de salvaguardas como un proceso constante en las acciones del proyecto implementadas por WWF y sus socios en los territorios de los proyectos CONECTA-ASL3 y Andes Vivos. * Otras responsabilidades relacionadas con sus funciones. ## Qualifications Perfil requerido: * Tercer Nivel (8 años o más). Título Universitario Profesional en un campo relacionado con la gestión de recursos naturales, desarrollo, sociología, antropología y política de conservación, estudios en género, ciencias ambientales, desarrollo internacional o política de conservación, etc. * Mínimo 5 años de experiencia de trabajo en gobernanza e incidencia política relacionado con la conservación de la biodiversidad, gestión de recursos naturales, relacionamiento con actores públicos, comunitarios y privados, así como una comprensión de los problemas nacionales e internacionales de conservación. * Al menos 4 años de experiencia en proyectos socioambientales, procesos participativos, implementación de planes de género y mecanismos de retroalimentación o quejas en paisajes de la amazonia ecuatoriana. * Excelentes capacidades de comunicación escrita y oral en español. * Inglés intermedio a avanzado, hablado y escrito 70 %. * Evidenciar conocimiento de salvaguardas socioambientales, enfoque de derechos, género e interculturalidad. * Deseable experiencia de trabajo en Amazonía ecuatoriana o Andes en contextos interculturales. * Capacidad de organización, sistematización, redacción y trabajo en equipo. * Conocimiento amplio del contexto nacional y de la región Andino - Amazónica en temas relevantes al trabajo de WWF Ecuador. ## Additional Information Otros Conocimientos/Habilidades: * Conocimiento de Actores y organizaciones vinculadas a los paisajes terrestres andino - amazónicos y los temas priorizados. * Estrategias de comunicación. * Elaboración y ejecución de presupuestos. * Comprensión de las agendas nacionales ambientales, y de las políticas y procedimientos de salvaguardas ambientales y sociales de organizaciones. * Fuertes habilidades interpersonales y trabajo en equipo, incluida la capacidad de desarrollar una buena relación en un entorno multicultural. * Excelente capacidad de relacionamiento interpersonal. * Disponibilidad para viajar dentro del paisaje Andino Amazónico en las provincias de Tungurahua, Pastaza, Morona Santiago, Imbabura, Carchi, Loja y Azuay.", "summaryDescription" : "Safeguards Officer at World Wildlife Fund, Inc.. Skills: Socio-environmental safeguards, Natural resource management, Stakeholder relations. Promote socio-environmental safeguards. 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Community actors; Private actors; Multicultural environment", "domainKnowledge" : "Biodiversity conservation; Natural resource management; Andean-Amazonian region; Environmental agendas; Social safeguards policies; Environmental safeguards policies", "domainList" : [ "biodiversity-conservation", "natural-resource-management", "andean-amazonian-region", "environmental-agendas", "social-safeguards-policies", "environmental-safeguards-policies" ], "domainSpecificKnowledge" : [ "Biodiversity conservation", "Natural resource management", "Andean-Amazonian region", "Environmental agendas", "Social safeguards policies", "Environmental safeguards policies" ], "communicationSkills" : "Written communication; Oral communication", "specialRequirements" : "Availability to travel", "qualificationsBasic" : "5+ years work experience, 4+ years socio-environmental projects experience, 4+ years participatory processes experience, 4+ years gender plans implementation experience, 4+ years feedback mechanisms experience, 4+ years complaint mechanisms experience, Excellent written and oral communication skills in Spanish, Intermediate to advanced English, Knowledge of socio-environmental safeguards, Knowledge of rights approach, Knowledge of gender, Knowledge of interculturality, Organization skills, Systematization skills, Writing skills, Teamwork skills, Broad knowledge of national context, Broad knowledge of Andean-Amazonian region", "qualificationsPreferred" : "Work experience in Ecuadorian Amazonia, Work experience in Andes, Work experience in intercultural contexts", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WWF es una organización internacional sin fines de lucro, cuya oficina en Ecuador ha ejecutado acciones de apoyo para la conservación y el desarrollo sostenible en la Amazonía, Chocó biogeográfico, la zona costera y Galápagos. WWF colabora con aliados estratégicos, que incluyen a las instituciones públicas, organizaciones no gubernamentales (ONG), organizaciones de base, universidades e individuos comprometidos con la conservación y uso sostenible de los recursos naturales en áreas prioritarias para la conservación, identificadas por sus valores naturales, culturales y por su capacidad para generar servicios ambientales fundamentales para el desarrollo sostenible del Ecuador. A nivel territorial, las estrategias de WWF se implementan considerando paisajes sostenibles. Se busca promover, entre los distintos actores de estos paisajes, un manejo articulado del territorio en un enfoque de uso sostenible de los recursos. Esta estrategia se implementa a través de distintos proyectos. El Programa de Paisajes Sostenibles de la Amazonía (ASL) financiado por el GEF se propone mejorar la gestión integrada del paisaje y la conservación de los ecosistemas en áreas focalizadas de la región amazónica. En su tercera fase, el programa incluye un proyecto en Ecuador titulado “Gestión integrada y conectividad ecológica de un paisaje prioritario en las cabeceras amazónicas del Ecuador”, nombrado actualmente como CONECTA ASL3. Este proyecto busca conservar, restaurar y promover la adopción de prácticas de manejo sostenible de tierras (PMST) en 1.038.377 hectáreas de bosque montano tropical a lo largo de los Andes Orientales ecuatorianos, fortaleciendo al mismo tiempo la conectividad del hábitat Andino-Amazónico. La región Andes–Amazonía de la vertiente oriental del Ecuador contiene extensos remanentes de bosques que actúan como un vínculo crucial entre los Andes y la Amazonía, y cumplen un papel significativo en la conexión de áreas de alto valor para la conservación. El paisaje de proyecto incluye una de las dos principales cuencas hidrográficas ecuatorianas que alimentan al río Amazonas: la cuenca del Pastaza. El proyecto propone abordar problemáticas críticas como la pérdida de biodiversidad, la deforestación y la fragmentación. Las principales barreras por enfrentar incluyen una gestión ineficaz de las Áreas Protegidas (AP), una participación social fragmentada, limitaciones financieras, monitoreo insuficiente y una visión territorial desarticulada. Los Beneficios Ambientales Globales (BAG) del proyecto incluyen la protección y restauración de bosques montanos tropicales y el fortalecimiento de la conectividad del hábitat Andino–Amazónico. El proyecto busca mejorar la efectividad de manejo de 577.313 hectáreas de Áreas Protegidas (AP), promover Prácticas de Manejo Sostenible de tierras (MST) en 461.088 hectáreas, incluyendo la restauración de 400 hectáreas, y mitigar -5.068.290 toneladas métricas de emisiones de CO₂ equivalente. Además, beneficiará aproximadamente a 56.177 personas a través del fortalecimiento de los servicios ecosistémicos y la promoción de medios de vida sostenibles. Entre los resultados clave se incluyen: el aumento en los puntajes de efectividad de manejo de las AP, mayor cohesión social, fortalecimiento del involucramiento comunitario y la seguridad en la tenencia de tierras, así como un mayor acceso a mecanismos financieros para la implementación de prácticas MST. Adicionalmente, el Biocorredor Andes Norte, que tiene una extensión de 272.773,83 hectáreas en total, el cual corresponde al 9,6% de la superficie del Ecuador. Dentro de la provincia de Carchi el BIAN ocupa el 19,31% de la superficie, el 26,86% de la provincia de Imbabura y el 26,09% de la provincia de Pichincha. El Corredor de Conectividad \"Biocorredor Andes Norte - BIAN\" se encuentra en una región de extraordinaria biodiversidad y complejidad biofísica en los Andes del norte de Ecuador. Esta área abarca una variedad de ecosistemas, desde páramos hasta bosques nublados, que albergan una diversidad única de flora y fauna. La topografía montañosa y los variados regímenes climáticos presentes en el BIAN contribuyen a la formación de microhábitats especializados, generando condiciones propicias para especies endémicas. Sin embargo, estas riquezas biológicas enfrentan amenazas significativas, como el cambio climático, la fragmentación del hábitat y las prácticas insostenibles. Frente a esta problemática se está desarrollando el proyecto Andes Vivos a través del cual se busca abordar estas problemáticas mediante la consolidación de un corredor ecológico que fortalezca la conectividad entre los ecosistemas, promoviendo así la preservación de la biodiversidad y la sostenibilidad de los recursos naturales en la región. El/La Oficial será responsable de los procesos de Salvaguardas Sociales y Ambientales, desde su revisión, actualización, planificación estratégica-operativa, y el monitoreo / evaluación de los planes de salvaguardas, género y relacionamiento de actores, así como también la operatividad del mecanismo de escucha y acción, implementación del enfoque de Conservación Inclusiva en coordinación con el punto focal de Salvaguardas y el equipo técnico para los procesos de conservación en los paisaje Andino-Amazónico, que incluyen los territorios de los corredores de conectividad Sangay-Podocarpus (CCSP), Llanganates Sangay (CELS) y el Biocorredor Andes Norte (BIAN). Principales Responsabilidades * Elaborar, revisar, actualizar, desarrollar y ejecutar planes de salvaguardas, relacionamiento de actores, género y juventudes, en coordinación con los equipos técnicos de socios y aliados, en los territorios, para promover la implementación, seguimiento y monitoreo de planes de mitigación para los riesgos identificados en las áreas priorizadas para la conservación en el marco del programa de paisajes terrestres, bajo la supervisión y coordinación con el punto focal de Salvaguardas, Gerente de Políticas y Gobernanza y Gerente de Proyecto. * Apoyar en la implementación de los lineamientos sobre conservación inclusiva con un enfoque basado en derechos humanos (género, juventudes y diversidad cultural) y salvaguardas en la planificación, implementación y seguimiento de los diferentes componentes y actividades de los proyectos CONECTA ASL3 y Andes Vivos, así como los requerimientos del Marco de Gestión Ambiental y Social de la agencia CI-GEF (ESMF por sus siglas en inglés, Environmental and Social Framework Management) u otros donantes. * Apoyar en el fortalecimiento de capacidades en salvaguardas sociales y ambientales, así como en los distintos ejes de la conservación inclusiva, para los equipos de los proyectos y sus socios. * Brindar asistencia en la realización o actualización de análisis político de actores y plan de relacionamiento de actores en base a intereses y oportunidades de acuerdo con los objetivos planteados, participar y dar seguimiento a reuniones, eventos y talleres técnicos con actores claves identificados en el área de intervención de los proyectos. * Realizar y/o coordinar la elaboración o actualización del análisis de actores y plan de relacionamiento, identificando intereses, niveles de influencia, oportunidades de articulación y posibles riesgos para el proyecto. * Participar en reuniones, eventos y talleres con actores clave en las áreas de intervención, y dar seguimiento a los acuerdos y compromisos establecidos en los territorios. * Emitir alertas sobre riesgos políticos, sociales y ambientales, en estrecha articulación con la Coordinación del paisaje, Dirección de Conservación de Paisajes Terrestres y la Unidad de Políticas. * Elaborar los informes técnicos requeridos por los proyectos, la dirección de Conservación de Paisajes Terrestres y la Unidad de Políticas, sobre todo en los temas de salvaguardas y Conservación Inclusiva. * Apoyar en el diseño e implementación de estrategias de participación efectiva, inclusiva, vinculación comunitaria y espacios de diálogo y consultas en articulación con el equipo técnico de los proyectos. * Sistematizar y mantener actualizada la información y bases de salvaguardas y planes de género y relacionamiento de actores, incluyendo la documentación técnica y legal habilitante, datos cuantitativos e información cualitativa de los avances, monitoreo de desempeño y resultados, entre otros. * Apoyar la recepción, registro, derivación y seguimiento de casos o retroalimentación del Mecanismo de Escucha y Acción bajo lineamientos institucionales. de WWF y en estrecha colaboración con el punto focal de salvaguardas como un proceso constante en las acciones del proyecto implementadas por WWF y sus socios en los territorios de los proyectos CONECTA-ASL3 y Andes Vivos. * Otras responsabilidades relacionadas con sus funciones. ## Qualifications Perfil requerido: * Tercer Nivel (8 años o más). Título Universitario Profesional en un campo relacionado con la gestión de recursos naturales, desarrollo, sociología, antropología y política de conservación, estudios en género, ciencias ambientales, desarrollo internacional o política de conservación, etc. * Mínimo 5 años de experiencia de trabajo en gobernanza e incidencia política relacionado con la conservación de la biodiversidad, gestión de recursos naturales, relacionamiento con actores públicos, comunitarios y privados, así como una comprensión de los problemas nacionales e internacionales de conservación. * Al menos 4 años de experiencia en proyectos socioambientales, procesos participativos, implementación de planes de género y mecanismos de retroalimentación o quejas en paisajes de la amazonia ecuatoriana. * Excelentes capacidades de comunicación escrita y oral en español. * Inglés intermedio a avanzado, hablado y escrito 70 %. * Evidenciar conocimiento de salvaguardas socioambientales, enfoque de derechos, género e interculturalidad. * Deseable experiencia de trabajo en Amazonía ecuatoriana o Andes en contextos interculturales. * Capacidad de organización, sistematización, redacción y trabajo en equipo. * Conocimiento amplio del contexto nacional y de la región Andino - Amazónica en temas relevantes al trabajo de WWF Ecuador. ## Additional Information Otros Conocimientos/Habilidades: * Conocimiento de Actores y organizaciones vinculadas a los paisajes terrestres andino - amazónicos y los temas priorizados. * Estrategias de comunicación. * Elaboración y ejecución de presupuestos. * Comprensión de las agendas nacionales ambientales, y de las políticas y procedimientos de salvaguardas ambientales y sociales de organizaciones. * Fuertes habilidades interpersonales y trabajo en equipo, incluida la capacidad de desarrollar una buena relación en un entorno multicultural. * Excelente capacidad de relacionamiento interpersonal. * Disponibilidad para viajar dentro del paisaje Andino Amazónico en las provincias de Tungurahua, Pastaza, Morona Santiago, Imbabura, Carchi, Loja y Azuay.", "summaryDescription" : "Safeguards Officer at World Wildlife Fund, Inc.. 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reconciliation", "MIS reporting" ], "hardSkillsList" : [ "Fraud dispute", "Transaction logs", "Settlement records", "Representment cases", "MIS reporting" ], "softSkillsList" : [ "Problem-solving" ], "hardSkills" : [ { "name" : "Fraud dispute", "level" : "intermediate" }, { "name" : "Transaction logs", "level" : "intermediate" }, { "name" : "Settlement records", "level" : "intermediate" }, { "name" : "Representment cases", "level" : "intermediate" }, { "name" : "MIS reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" } ], "majorSkills" : "UPI chargeback operations, URGCS portal, Dispute resolution", "majorSkillsList" : [ "UPI chargeback operations", "URGCS portal", "Dispute resolution" ], "coreResponsibilities" : "Maintain a daily tracker for open, pending, and, Validate and compile fraud dispute evidence packets, Gather transaction logs and switch-level confirmations, Coordinate with merchant for proof of fulfilment, Verify refund status, settlement records, Communicate resolution to the issuer, Prepare case files, Coordinate with acquiring bank and NPCI, Collect, review, and compile evidence, Build representment cases, Ensure all supporting documents meet NPCI guidelines, Maintain a structured repository of case files, Reach out to merchants proactively to obtain dispute, Liaise with acquiring bank’s chargeback desk, Update merchants and internal stakeholders on case progress, Prepare daily, weekly, and monthly MIS reports, Identify trends in dispute reasons, Flag recurring issues to the team lead, Contribute data for monthly business reviews, Follow all NPCI chargeback operating procedures, Follow Razorpay internal SOPs, Flag process gaps or portal issues, Propose solutions to improve efficiency, Support UAT and onboarding activities", "teamCollaboration" : "Merchants; Acquiring bank; Internal stakeholders; Cross-functional internal teams", "domainKnowledge" : "UPI ecosystem; NPCI rules; Chargeback reason codes; Dispute TATs; Representment guidelines; Acquiring bank processes; NPCI circulars; PCI-DSS; RBI guidelines; Payment aggregators; NPCI operating guidelines", "domainList" : [ "upi-ecosystem", "npci-rules", "chargeback-reason-codes", "dispute-tats", "representment-guidelines", "acquiring-bank-processes", "npci-circulars", "pci-dss", "rbi-guidelines", "payment-aggregators", "npci-operating-guidelines" ], "domainSpecificKnowledge" : [ "UPI ecosystem", "NPCI rules", "Chargeback reason codes", "Dispute TATs", "Representment guidelines", "Acquiring bank processes", "NPCI circulars", "PCI-DSS", "RBI guidelines", "Payment aggregators", "NPCI operating guidelines" ], "toolProficiency" : [ "URGCS portal", "MS Excel", "Google Sheets", "Freshdesk", "Jira Service Desk" ], "communicationSkills" : "Written communication", "documentationSkills" : "Evidence documentation", "problemSolvingSkills" : "Problem-solving mindset", "outcomesObjectives" : "Meet strict portal deadlines", "qualificationsBasic" : "Bachelor's degree in Commerce, Finance, Business Administration, or related field, 1–3 years of hands-on experience in UPI chargeback operations, Working knowledge of the URGCS portal, Understanding of the UPI ecosystem, Proficiency in MS Excel / Google Sheets, Ability to read and interpret transaction logs, settlement files, and switch reports, Familiarity with acquiring bank processes and NPCI circulars", "qualificationsPreferred" : "Prior experience working on the URGCS - UPI portal, Exposure to other payment dispute platforms, Knowledge of PCI-DSS, RBI guidelines on payment aggregators, or NPCI operating guidelines, Experience with ticketing or case management tools", "rawDescription" : "Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India maintain a daily tracker for open, pending, and closed cases. 2. Chargeback Types Handled Fraudulent / Unauthorised Transactions — validate and compile fraud dispute evidence packets. Technical Disputes (duplicate charges, incorrect amounts, processing errors) — gather transaction logs and switch-level confirmations. Merchant Disputes (non-delivery, service/quality issues) — coordinate with merchant for proof of fulfilment. Consumer Disputes — verify refund status, settlement records, and communicate resolution to the issuer. Pre-arbitration & Arbitration — prepare case files and coordinate with the acquiring bank and NPCI. 3. Evidence & Documentation Collect, review, and compile evidence (transaction receipts, screenshots, settlement data, merchant responses) to build strong representment cases. Ensure all supporting documents meet NPCI format and content guidelines before portal submission. Maintain a structured repository of case files for audit readiness. 4. Merchant & Stakeholder Coordination Reach out to merchants proactively to obtain dispute documentation within internal SLAs. Liaise with the acquiring bank’s chargeback desk for portal escalations or technical issues. Update merchants and internal stakeholders on case progress and outcomes. 5. MIS & Reporting Prepare daily, weekly, and monthly MIS reports on chargeback volumes, win rates, recovery amounts, and TAT adherence. Identify trends in dispute reasons and flag recurring issues to the team lead. Contribute data for monthly business reviews and NPCI compliance reporting. 6. Process Adherence & Improvement Follow all NPCI chargeback operating procedures and Razorpay internal SOPs. Flag process gaps or portal issues and propose solutions to improve efficiency or win rates. Support UAT and onboarding activities whenever URGCS portal features are updated. Required Qualifications & Skills Education Bachelor’s degree in Commerce, Finance, Business Administration, or a related field. Experience Analyst: 1–3 years of hands-on experience in UPI chargeback operations, preferably on the acquiring side. Technical & Domain Skills Working knowledge of the URGCS portal or willingness to learn it immediately upon joining. Understanding of the UPI ecosystem — NPCI rules, chargeback reason codes, dispute TATs, and representment guidelines. Proficiency in MS Excel / Google Sheets for MIS, data reconciliation, and tracker management. Ability to read and interpret transaction logs, settlement files, and switch reports. Familiarity with acquiring bank processes and NPCI circulars related to dispute management. Soft Skills High attention to detail — accuracy in case data and documentation is non-negotiable. Strong written communication for drafting representment narratives and merchant correspondence. Time management — ability to prioritise a high-volume queue and meet strict portal deadlines. Problem-solving mindset with a proactive approach to dispute resolution. Ability to collaborate effectively with merchants, banks, and cross-functional internal teams. Good to Have Prior experience working on the URGCS - UPI portal. Exposure to other payment dispute platforms (Visa VROL, Mastercard MATCH, RuPay dispute system). Knowledge of PCI-DSS, RBI guidelines on payment aggregators, or NPCI operating guidelines. Experience with ticketing or case management tools (Freshdesk, Jira Service Desk). Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter", "summaryDescription" : "Junior Analyst, Risk Management at Razorpay Software Private Limited. Skills: UPI chargeback operations, URGCS portal, Dispute resolution. Maintain a daily tracker for open, pending, and. Validate and compile fraud dispute evidence packets", "postedDate" : "2026-06-15T23:24:28.413", "createdAt" : "2026-06-15T23:24:28.413", "lastUpdated" : "2026-06-16T09:03:04.936", "ingestTimestamp" : "2026-06-15T23:24:28.413", "mongoId" : "6a305a90f292fd229cf52a62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud dispute", "Transaction logs", "Settlement records", "Representment cases", "MIS reporting", "Problem-solving", "UPI chargeback operations", "URGCS portal", "Dispute resolution", "Chargeback operations", "Dispute management", "Data reconciliation", "UPI ecosystem", "NPCI rules", "Chargeback reason codes", "Dispute TATs", "Representment guidelines", "Acquiring bank processes", "NPCI circulars", "PCI-DSS", "RBI guidelines", "Payment aggregators", "NPCI operating guidelines", "MS Excel", "Google Sheets", "Freshdesk", "Jira Service Desk" ], "skillCount" : 27, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 430.43082, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2eb32974d8ee00a0e7dda5", "title" : "Client Onboarding Intermediate Analyst", "company" : "Us Motivated To Stay", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Client Onboarding Intermediate Analyst in Banking in Poland, adjusted for seniority and industry." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T03:56:29.289", "fingerprint" : "489c8885b9e379671584be184fd9718d93613e9f7a80511461c074c24a470258", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Warsaw--Poland/Client-Onboarding-Intermediate-Analyst_26948601", "externalId" : "26948601", "industryFunction" : { }, "locationPoint" : "51.9194,19.1451", "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "The Client Onboarding Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. The role has a close working interaction with Compliance, Business Risk, KYC, Account Opening quality checker and Tax Teams among other partners to deliver a bespoke service. **Responsibilities:** * Responsible for customer interaction, documentation issuance, review, and system setups. Demonstrates high level of diligence, motivation, and organizational skills. * Performs day to day management of the Client onboarding, including daily management of in-process, pended, and service-related activities, ensuring client onboarding requirements are clearly defined to support all scenarios of account opening requirements, to include delivery of very high-quality service to customers and internal partners. * Focuses on timely and accurate delivery of all client onboarding functions, as well as delivering superior customer service and resolution of customer issues. * Participates in various types of project management in the Client onboarding services space and managing cross-functional relationships with all teams. * Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives. * Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. * Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. * Has the ability to operate with a limited level of direct supervision and can exercise independence of judgement and autonomy. * Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * 3-5 years of experience in Documentation review, Client Onboarding, Account Opening and Client contact in Financial Institutions. * Proficient knowledge of English * Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. * Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. * Proficient in Microsoft Office Applications. Exposure to Client interaction. * Consistently demonstrates clear and concise written and verbal communication skills. * Proficient in handling urgent and escalation cases and manage client and internal team expectations. **What we can offer you:** By joining **Citi Solutions Center Poland,** you will not only be part of a business casual workplace with a hybrid working model (**up to 2 days working at home per week**), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as: * Private Medical Care Program * Life Insurance Program * Pension Plan contribution (PPE Program) * Employee Assistance Program * Paid Parental Leave Program (maternity and paternity leave) * Sport Card (Multisport) * Holidays Allowance * Sport and team recreation activities * Special offers and discounts for employees * Access to an array of learning and development resources * A discretional annual performance related bonus * A chance to make a difference with various affinity networks and charity initiatives Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** \\------------------------------------------------------ ## **Job Family Group:** Private Client Coverage \\------------------------------------------------------ ## **Job Family:** Client Onboarding \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Primary Location Full Time Salary Range:** 120 200,00 zł - 190 000,00 zł \\------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. \\------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \\------------------------------------------------------ ## **Automated Processing and AI** We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. \\------------------------------------------------------ _This job opening is for an existing job vacancy._ \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Client Onboarding Intermediate Analyst at Us Motivated To Stay", "postedDate" : "2026-06-11T21:30:35.349", "createdAt" : "2026-06-14T21:30:35.336", "lastUpdated" : "2026-06-16T03:56:29.289", "ingestTimestamp" : "2026-06-14T21:30:35.336", "mongoId" : "6a2eb32974d8ee00a0e7dda5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Warsaw--Poland/Client-Onboarding-Intermediate-Analyst_26948601", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 427.11496, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a17383258b93c861ed2000e", "title" : "AI/ML Engineer (intermediate)", "company" : "Cronos Europa", "industry" : "Banking", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an intermediate AI/ML Engineer in Luxembourg, adjusted for mid-seniority and the FinTech industry." }, "location" : "Luxembourg, LU", "locations" : [ "Luxembourg", "LU" ], "timestamp" : "2026-06-15T09:57:54.112", "fingerprint" : "6578b95c6e970a6dd5a575fc48ed8562c7af8e6d96ac355ba106b0809383e999", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://cronoseuropa.breezy.hr/p/534add04274601-ai-ml-engineer-intermediate", "externalId" : "534add04274601", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Luxembourg", "country" : "Luxembourg", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.6112768,6.1297990" } ], "locationText" : "Luxembourg, Luxembourg", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "coreResponsibilities" : "Strengthen the Cronos Europa team", "teamCollaboration" : "Collaborative team", "domainKnowledge" : "Regulatory and compliance standards", "domainList" : [ "regulatory-and-compliance-standards" ], "domainSpecificKnowledge" : [ "Regulatory and compliance standards" ], "remoteFriendly" : false, "rawDescription" : "We are currently looking for a AI/ML Engineer to strengthen the Cronos Europa team. 1. 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Strengthen the Cronos Europa team", "createdAt" : "2026-06-14T08:07:42.075", "lastUpdated" : "2026-06-15T09:57:54.112", "ingestTimestamp" : "2026-06-14T08:07:42.075", "mongoId" : "6a17383258b93c861ed2000e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Regulatory and compliance standards" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 425.1017, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 132911, "totalPages" : 2659, "hasNext" : true, "hasPrevious" : false } }

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