{ "count" : 114676, "data" : [ { "id" : "6a3052b4f292fd229cf0f7ac", "title" : "Events and Client Experience Manager", "company" : "Analysys Mason", "industry" : "Marketing And Advertising", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Events and Client Experience Manager in London, UK, adjusted for the consulting industry." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:26:14.652", "fingerprint" : "5a316145ed6a3b9fcf426f866c43c0ba641c6c780422d7219d04f4d1b09313f1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AnalysysMason1/744000132216259-events-and-client-experience-manager", "externalId" : "744000132216259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "CRM, Marketing automation, Social media, Event management platforms", "professionalSkills" : [ "Client engagement", "Relationship management", "Stakeholder management", "Performance data interpretation", "ROI demonstration" ], "hardSkillsList" : [ "Event planning", "Budget management", "Supplier management", "Logistics management", "Content development", "Messaging development", "Agenda development" ], "hardSkills" : [ { "name" : "Event planning", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Supplier management", "level" : "intermediate" }, { "name" : "Logistics management", "level" : "intermediate" }, { "name" : "Content development", "level" : "intermediate" }, { "name" : "Messaging development", "level" : "intermediate" }, { "name" : "Agenda development", "level" : "intermediate" } ], "majorSkills" : "Event strategy, Client experience, Brand awareness, Client engagement", "majorSkillsList" : [ "Event strategy", "Client experience", "Brand awareness", "Client engagement" ], "coreResponsibilities" : "Shape and deliver events, Own end to end planning, Own end to end delivery, Manage event agendas, Manage event budgets, Manage event suppliers, Manage event logistics, Manage attendee experience, Manage speakers, Manage invitations, Manage communications, Manage promotion, Develop compelling event content, Develop compelling event messaging, Develop compelling event agendas, Use CRM for event targeting, Use CRM for engagement, Use CRM for follow up, Use audience insight for targeting, Use audience insight for engagement, Use audience insight for follow up, Manage relationships with external organisers, Manage relationships with partners, Manage relationships with suppliers, Capture outcomes after events, Share leads and insights, Track event performance, Track event ROI, Drive consistent event approach, Drive centrally coordinated event approach", "teamCollaboration" : "Work with consulting teams; 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We help clients make high stakes technology decisions with confidence, and we turn those decisions into action. Our sector expertise includes telecoms, digital infrastructure, software, IT services, space, defence, manufacturing and logistics. Since 1985 we have grown to 400+ professionals across 17 offices in 13 countries, and our experts have delivered work in more than 140 countries. We built our reputation on deep analytical insight and advanced economic modelling. Over more than four decades, Analysys Mason has evolved into a trusted adviser to businesses, investors and governments worldwide. Our experts deliver high-impact results and transformative change across our clients’ most critical strategic, regulatory, technology, transaction and transformation initiatives. Our vision is to be the leading authority and catalyst for digital change, connectivity and inclusion. We help businesses, governments and investors use technology to create a world that is more connected, competitive, sustainable and secure. This is a role where strategy meets delivery. You will be instrumental in strengthening Analysys Mason’s client relationships, by designing and delivering impactful events that bring our expertise to life and creating meaningful connections with senior executive audiences. Supporting our Campaign and Brand Managers, you will work closely with colleagues across the business to plan and deliver events that raise brand awareness, deepen client engagement and contribute to the commercial success of Analysys Mason. You will collaborate with our consulting, research, digital, content and design teams to ensure every event is aligned with our strategic priorities and delivers maximum impact across all channels. You will also work closely with stakeholders across the organisation to build a more consistent and coordinated approach to events, sharing best practice and helping teams maximise the value of client interactions. This is a hybrid role where you will meet with your team in the London office at least twice a week, building strong relationships with your team and the wider business. Your role will be key to Analysys Mason’s growth trajectory, and your day-to-day responsibilities will include: * partnering with senior stakeholders across consulting and research to shape and deliver events aligned to strategic growth priorities * owning the end to end planning and delivery of events, including agendas, budgets, suppliers, logistics and attendee experience * managing speakers, invitations, communications and promotion across relevant marketing channels * developing compelling event content, messaging and agendas for senior executive audiences, working closely with Marketing and Design * using CRM and audience insight to inform event targeting, engagement and follow up * managing relationships with external event organisers, partners and suppliers * capturing outcomes after events, sharing leads and insights, and tracking performance and ROI * driving a consistent, centrally coordinated approach to events across offices. ## Qualifications We recognise and celebrate the fact that not everybody is the same, and we value the diversity of backgrounds and skillsets you will add to our team. For this specific role, we are looking for the following skillset: * significant experience in a B2B or professional services environment, with a strong focus on events, client engagement and relationship management * strong stakeholder management skills, with confidence working with senior colleagues and external partners in a global context * strong analytical skills, with the ability to interpret performance data and demonstrate ROI * experience using CRM, marketing automation, social media or event management platforms (knowledge of Microsoft Dynamics or LinkedIn tools is an advantage) * a client first mindset, with a passion for creating impactful and memorable client experiences. ## Additional Information On top of an exciting opportunity, we offer many attractive benefits, including: * annual bonus * 25 days of annual leave * employer pension contribution * enhanced maternity leave * enhanced family leave (paternity, adoption, shared, etc) * private health and dental care * mental wellbeing app * flexible working * your birthday off * stepped career progression * continuous training for professional and personal development * career coaching programmes * volunteering days * Cycle-to-Work scheme We are proud to be an equal-opportunities employer and ensure fair work practices for all our employees, clients, candidates and other associated persons.", "summaryDescription" : "Events and Client Experience Manager at Analysys Mason. 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We help clients make high stakes technology decisions with confidence, and we turn those decisions into action. Our sector expertise includes telecoms, digital infrastructure, software, IT services, space, defence, manufacturing and logistics. Since 1985 we have grown to 400+ professionals across 17 offices in 13 countries, and our experts have delivered work in more than 140 countries. We built our reputation on deep analytical insight and advanced economic modelling. Over more than four decades, Analysys Mason has evolved into a trusted adviser to businesses, investors and governments worldwide. Our experts deliver high-impact results and transformative change across our clients’ most critical strategic, regulatory, technology, transaction and transformation initiatives. Our vision is to be the leading authority and catalyst for digital change, connectivity and inclusion. We help businesses, governments and investors use technology to create a world that is more connected, competitive, sustainable and secure. This is a role where strategy meets delivery. You will be instrumental in strengthening Analysys Mason’s client relationships, by designing and delivering impactful events that bring our expertise to life and creating meaningful connections with senior executive audiences. Supporting our Campaign and Brand Managers, you will work closely with colleagues across the business to plan and deliver events that raise brand awareness, deepen client engagement and contribute to the commercial success of Analysys Mason. You will collaborate with our consulting, research, digital, content and design teams to ensure every event is aligned with our strategic priorities and delivers maximum impact across all channels. You will also work closely with stakeholders across the organisation to build a more consistent and coordinated approach to events, sharing best practice and helping teams maximise the value of client interactions. This is a hybrid role where you will meet with your team in the London office at least twice a week, building strong relationships with your team and the wider business. Your role will be key to Analysys Mason’s growth trajectory, and your day-to-day responsibilities will include: * partnering with senior stakeholders across consulting and research to shape and deliver events aligned to strategic growth priorities * owning the end to end planning and delivery of events, including agendas, budgets, suppliers, logistics and attendee experience * managing speakers, invitations, communications and promotion across relevant marketing channels * developing compelling event content, messaging and agendas for senior executive audiences, working closely with Marketing and Design * using CRM and audience insight to inform event targeting, engagement and follow up * managing relationships with external event organisers, partners and suppliers * capturing outcomes after events, sharing leads and insights, and tracking performance and ROI * driving a consistent, centrally coordinated approach to events across offices. ## Qualifications We recognise and celebrate the fact that not everybody is the same, and we value the diversity of backgrounds and skillsets you will add to our team. For this specific role, we are looking for the following skillset: * significant experience in a B2B or professional services environment, with a strong focus on events, client engagement and relationship management * strong stakeholder management skills, with confidence working with senior colleagues and external partners in a global context * strong analytical skills, with the ability to interpret performance data and demonstrate ROI * experience using CRM, marketing automation, social media or event management platforms (knowledge of Microsoft Dynamics or LinkedIn tools is an advantage) * a client first mindset, with a passion for creating impactful and memorable client experiences. ## Additional Information On top of an exciting opportunity, we offer many attractive benefits, including: * annual bonus * 25 days of annual leave * employer pension contribution * enhanced maternity leave * enhanced family leave (paternity, adoption, shared, etc) * private health and dental care * mental wellbeing app * flexible working * your birthday off * stepped career progression * continuous training for professional and personal development * career coaching programmes * volunteering days * Cycle-to-Work scheme We are proud to be an equal-opportunities employer and ensure fair work practices for all our employees, clients, candidates and other associated persons.", "summaryDescription" : "Events and Client Experience Manager at Analysys Mason. Skills: Event planning, Client experience, Brand awareness, Client engagement. Shape and deliver events. Own end to end planning", "postedDate" : "2026-06-15T14:21:51.000", "createdAt" : "2026-06-15T21:42:10.843", "lastUpdated" : "2026-06-16T08:18:08.359", "ingestTimestamp" : "2026-06-15T21:42:10.843", "mongoId" : "6a304fcef292fd229ceea1f6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Event planning", "Client experience", "Brand awareness", "Client engagement", "Relationship management", "Stakeholder management", "Performance data interpretation", "ROI demonstration", "Budget management", "Supplier management", "Logistics management", "Technology-intensive industries", "Management consulting", "CRM", "Marketing automation platforms", "Social media platforms", "Event management platforms" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 906.7136, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305eeef292fd229cf760ed", "title" : "Revenue Optimization Manager", "company" : "OCRA", "industry" : "Operations", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Revenue Optimization Manager in Chicago, adjusted for mid-seniority and the hospitality industry." }, "location" : "Chicago", "locations" : [ "Chicago", "Austin" ], "timestamp" : "2026-06-16T12:58:50.691", "fingerprint" : "56dc3de84abc15655073cfef56b8b8b4f65725822d3298dcf4255e3a80b20bad", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ocra/852e6fcf-15cc-4927-804e-33bb0400f328/application", "externalId" : "852e6fcf-15cc-4927-804e-33bb0400f328", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Excel, BI tools, SQL, Tableau, Power BI, Looker", "professionalSkills" : [ "Revenue management", "Pricing analysis", "Yield strategy", "Client relationship management", "Performance reviews", "Data analytics", "Demand forecasting", "Pricing performance evaluation", "Platform utilization", "Operational effectiveness", "Scalability", "Reporting", "Dashboards", "Process development", "Client onboarding" ], "hardSkillsList" : [ "Dynamic pricing", "Revenue maximization", "Data-driven insights", "Forecasting demand", "Evaluating pricing performance", "Enhancing platform utilization", "Actionable reports", "SOP implementation" ], "hardSkills" : [ { "name" : "Dynamic pricing", "level" : "intermediate" }, { "name" : "Revenue maximization", "level" : "intermediate" }, { "name" : "Data-driven insights", "level" : "intermediate" }, { "name" : "Forecasting demand", "level" : "intermediate" }, { "name" : "Evaluating pricing performance", "level" : "intermediate" }, { "name" : "Enhancing platform utilization", "level" : "intermediate" }, { "name" : "Actionable reports", "level" : "intermediate" }, { "name" : "SOP implementation", "level" : "intermediate" } ], "majorSkills" : "Revenue management, Pricing strategy, Client relations, Data analytics", "majorSkillsList" : [ "Revenue management", "Pricing strategy", "Client relations", "Data analytics" ], "coreResponsibilities" : "Analyze market trends, Analyze occupancy data, Analyze booking lead times, Analyze competitor pricing, Develop dynamic pricing strategies, Develop revenue maximization techniques, Manage asset owner relationships, Deliver strategic recommendations, Deliver performance reviews, Drive client success, Use data-driven insights, Forecast demand, Evaluate pricing performance, Identify opportunities for revenue uplift, Enhance platform utilization, Collaborate with product teams, Collaborate with technology teams, Ensure operational effectiveness, Ensure scalability, Create actionable reports, Create dashboards, Demonstrate ROI, Demonstrate revenue impacts, Implement best practices, Implement SOPs, Streamline operations, Ensure consistency across accounts, Facilitate client onboarding, Facilitate client support", "teamCollaboration" : "Revenue teams; Product teams; Technology teams", "domainKnowledge" : "Hospitality industry; Parking industry; Travel industry; B2B industries; Parking inventory management; Mobility industry", "domainList" : [ "hospitality-industry", "parking-industry", "travel-industry", "b2b-industries", "parking-inventory-management", "mobility-industry" ], "domainSpecificKnowledge" : [ "Hospitality industry", "Parking industry", "Travel industry", "B2B industries", "Parking inventory management", "Mobility industry" ], "toolProficiency" : [ "Excel", "BI tools", "Pricing software", "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Communicate findings; Client reporting", "problemSolvingSkills" : "Analytical skills; Data-driven insights", "outcomesObjectives" : "Ensure maximum RevPAS for each asset; Ensure client satisfaction; Deliver world-class product", "qualificationsBasic" : "2+ years revenue management experience, 2+ years pricing analysis experience, 2+ years yield management experience, Excel expertise, BI tools expertise, Ability to manage multiple clients", "qualificationsPreferred" : "Revenue management experience in hospitality, Revenue management experience in parking, Revenue management experience in travel, Pricing analysis experience in hospitality, Pricing analysis experience in parking, Pricing analysis experience in travel, Yield management experience in hospitality, Yield management experience in parking, Yield management experience in travel, SQL familiarity, Data visualization tools familiarity, Advanced data analytics tools familiarity, Managed service experience, Client-facing analytics consulting experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT OCRA OCRA https://getocra.com IS AN AI-POWERED REVENUE MANAGEMENT SYSTEM (RMS) AND GLOBAL DISTRIBUTION SYSTEM (GDS) BUILT FOR HOTEL PARKING ASSETS. HOTELS USE OCRA TO SELL UNDERUTILIZED PARKING INVENTORY THROUGH “PARKING OTAS” TO NON-GUEST CUSTOMERS LOOKING TO PARK NEAR AIRPORTS AND EVENT VENUES. OCRA'S TEAM OF PARKING REVENUE MANAGEMENT EXPERTS DRIVES REVENUE GROWTH WITHOUT ADDING LABOR OR DISRUPTING OPERATIONS, HELPING HOTELS INCREASE NET OPERATING INCOME (NOI) WHILE NEVER COMPROMISING PARKING FOR HOTEL GUESTS AND STAFF. OCRA PARTNERS WITH 50+ OPERATORS AND 25+ HOTEL GROUPS AT 600+ LOCATIONS. THE COMPANY HAS RAISED $10M, MOST RECENTLY AN OVERSUBSCRIBED $5M ROUND CO-LED BY TRESTLE PARTNERS AND MCR HOTELS. ABOUT THE ROLE THE ROCKET IS LEAVING THE LAUNCHPAD, AND WE’RE SEEKING AN UPSTART ANALYTICAL MIND WHO ENJOYS ENGAGING WITH CLIENTS, GATHERING ON-SITE DETAILS, AND ENSURING SERVICE DELIVERY. AS THE REVENUE OPTIMIZATION MANAGER, YOU WILL LEAD A PORTFOLIO OF ASSETS, MAKING REAL-TIME PRICING DECISIONS AND SUPPORTING KEY OPERATIONAL ACTIONS. YOU WILL BE AN INTEGRAL PART OF OUR REVENUE ENGINE—PROVIDING DATA AND ANALYTICS TO CLIENTS AND PARTNERS TO ENSURE MAXIMUM REVPAS FOR EACH ASSET. YOU WILL ALSO BE RESPONSIBLE FOR ENSURING CLIENT SATISFACTION BY COLLABORATING WITH OUR REVENUE AND PRODUCT TEAMS TO ITERATE ON AND DELIVER A WORLD-CLASS PRODUCT. DIRECT RESPONSIBILITIES - Revenue Management & Yield Strategy: Analyze market trends, occupancy data, booking lead times, and competitor pricing to develop dynamic pricing strategies and revenue maximization techniques. - Client-Focused Execution: Directly manage relationships with asset owners, delivering strategic recommendations and regular performance reviews to drive client success. - Advanced Analytics: Use data-driven insights to forecast demand, evaluate pricing performance, and proactively identify opportunities for revenue uplift. - Platform Optimization: Continuously enhance Ocra’s platform utilization, collaborating closely with product and technology teams to ensure operational effectiveness and scalability. - Reporting & Communication: Create clear, actionable reports and dashboards tailored to client objectives and internal stakeholders, clearly demonstrating ROI and revenue impacts. - Process Development: Implement best practices and SOPs to streamline operations, ensure consistency across accounts, and facilitate efficient client onboarding and support. QUALIFICATIONS - 2+ years of direct experience in revenue management, pricing analysis, or yield management, preferably within hospitality, parking, travel, or similar B2B industries. - Exceptional analytical skills with expertise in Excel, BI tools, and familiarity with pricing software. - Proven ability to communicate complex analytical findings clearly and persuasively to diverse audiences. - Strong organizational skills and ability to manage multiple clients simultaneously in a fast-paced, remote-first environment. - Demonstrated capability in scaling revenue management strategies from initial concept through broad implementation. NICE-TO-HAVES - Experience with inventory and pricing management specifically in parking, hospitality, or mobility-related industries. - Familiarity with SQL, data visualization tools (Tableau, Power BI, Looker), or advanced data analytics tools. - Prior experience working in a managed service or client-facing analytics consulting role.", "summaryDescription" : "Revenue Optimization Manager at OCRA. Skills: Revenue management, Pricing strategy, Client relations, Data analytics. Analyze market trends. Analyze occupancy data", "createdAt" : "2026-06-16T00:26:53.644", "lastUpdated" : "2026-06-16T12:58:50.691", "ingestTimestamp" : "2026-06-16T00:26:53.644", "mongoId" : "6a305eeef292fd229cf760ed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Dynamic pricing", "Revenue maximization", "Data-driven insights", "Forecasting demand", "Evaluating pricing performance", "Enhancing platform utilization", "Actionable reports", "SOP implementation", "Revenue management", "Pricing strategy", "Client relations", "Data analytics", "Pricing analysis", "Yield strategy", "Client relationship management", "Performance reviews", "Demand forecasting", "Pricing performance evaluation", "Platform utilization", "Operational effectiveness", "Scalability", "Reporting", "Dashboards", "Process development", "Client onboarding", "Hospitality industry", "Parking industry", "Travel industry", "B2B industries", "Parking inventory management", "Mobility industry", "Excel", "BI tools", "Pricing software", "Tableau", "Power BI", "Looker" ], "skillCount" : 37, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 859.5276, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176c774d8ee00a0c1adc9", "title" : "Senior Product Manager, WW Resolutions experience", "company" : "Amazon Dev Center India", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, Logistics", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Product Manager in E-commerce in Hyderabad, India, adjusted for Amazon's company size and the seniority level." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T05:34:34.481", "fingerprint" : "80bf1421485f85634bb8c1ab1ce8014c613abb6e4b75b4a68be2e85d0112c68a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439140/apply", "externalId" : "aad26be7-e033-4930-946a-b7d13b6d32fb", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "User story creation", "Scalable solutions design", "Automated solutions design" ], "hardSkillsList" : [ "Data gathering", "Analytical skills" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data gathering", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Product management, Roadmap strategy, Product delivery", "majorSkillsList" : [ "Product management", "Roadmap strategy", "Product delivery" ], "coreResponsibilities" : "Own a charter of providing return resolution, Design scalable solutions, Design automated solutions, Improve customer return experience, Improve re-commerce programs, Champion global Amazon processes, Identify improvement opportunities, Devise strategies for improvement, Guide improvement effort worldwide, Implement improvement effort worldwide, Prioritize workloads, Plan product roadmap, Prioritize product roadmap, Understand product systems, Understand product technologies, Articulate need for new technology, Discuss technology offerings, Mitigate risks, Reduce product exposure to failure modes, Provide returns self-service, Keep customers informed of return progress", "teamCollaboration" : "Cross-functional collaboration; Collaborate with technical teams; Collaborate with operations teams; Collaborate with business teams; Collaborate with business retail teams; Work with product managers; Work with software developers; Work with program managers; Work with operational partners; Work with tech counterpart", "projectManagementSkills" : [ "Roadmap strategy", "Product delivery", "Prioritization" ], "domainKnowledge" : "Returns management; Re-commerce; Sustainability; Resolutions experience", "domainList" : [ "returns-management", "re-commerce", "sustainability", "resolutions-experience" ], "domainSpecificKnowledge" : [ "Returns management", "Re-commerce", "Sustainability", "Resolutions experience" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Invent on behalf of customers", "problemSolvingSkills" : "Translate data into insights", "qualificationsBasic" : "5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Experience owning/driving roadmap strategy, Experience with end to end product delivery, Experience with feature delivery, Experience with tradeoffs of a product, Experience as a product manager, Experience as a product owner, Experience owning technology products", "qualificationsPreferred" : "Experience in influencing senior leadership, Experience working across functional teams, Experience working with senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. In this role you will invent on behalf of customers where you will own a charter of providing a most relevant return resolution for the customers, every single time. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Amazon is Earth’s most customer-centric company and in WW RR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! Key job responsibilities In this role, you will be working with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide. You will be a leader, required to collaborate cross-functionally with technical, operations, and business retail teams to design scalable and automated solutions to customer problems. Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently in a fast-paced and rapidly changing environment Excellent Product Management skills with a proven ability to design scalable solutions and drive projects to successful implementation Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights Participate in internal business performance reviews and business reviews to understand trends, develop action plans, and share business plans and performance A day in the life You will work with a team of high performing Product/Program Managers, tech counter part on planning and prioritization of product roadmap. You understand the systems and technologies behind your product, their limitations, scaling factors, boundary conditions, and reasons for architectural decisions. You are capable of articulating when a new technology is needed (and when it is not) or discuss the differences between two technology offerings. You proactively mitigate risks and help reduce a product’s exposure to classic failure modes. About the team Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision. Basic Qualifications: - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Product Manager, WW Resolutions experience at Amazon Dev Center India. Skills: Product management, Roadmap strategy, Product delivery. Own a charter of providing return resolution. Design scalable solutions", "postedDate" : "2026-06-13T14:31:13.992", "createdAt" : "2026-06-13T14:31:13.992", "lastUpdated" : "2026-06-15T05:34:34.481", "ingestTimestamp" : "2026-06-13T14:31:13.992", "mongoId" : "6a2176c774d8ee00a0c1adc9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439140/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data gathering", "Analytical skills", "Leadership", "Product management", "Roadmap strategy", "Product delivery", "Product strategy", "Roadmap development", "User story creation", "Scalable solutions design", "Automated solutions design", "Prioritization", "Returns management", "Re-commerce", "Sustainability", "Resolutions experience" ], "skillCount" : 16, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 807.0324, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c923574d8ee00a09852be", "title" : "Error Resolution", "company" : "SanMar", "industry" : "Retail", "salary" : { "min" : 19.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avondale, AZ", "locations" : [ "Avondale", "AZ" ], "certifications" : [ "SanMar’s Lift Operator Certification" ], "timestamp" : "2026-06-15T13:53:50.398", "fingerprint" : "584dbc8353f308275dcd84ad693321f0331424df4a31544dc2c1800953a82156", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/sanmar/jobs/5164013007?gh_jid=5164013007", "externalId" : "5164013007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Avondale", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4355977,-112.3496020" } ], "locationText" : "Avondale, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "hardSkillsList" : [ "Operate powered equipment", "Lift operation" ], "hardSkills" : [ { "name" : "Operate powered equipment", "level" : "intermediate" }, { "name" : "Lift operation", "level" : "intermediate" } ], "majorSkills" : "Error resolution, Inventory management, Order fulfillment", "majorSkillsList" : [ "Error resolution", "Inventory management", "Order fulfillment" ], "coreResponsibilities" : "Identify and troubleshoot discrepancies, Adjust inventory quantities, Maintain accurate department records, Process ship short orders, Identify, correct, and record mill errors, Review customer orders prior to shipping, Operate powered lift equipment", "teamCollaboration" : "Work within a team", "domainKnowledge" : "Warehouse operations", "domainList" : [ "warehouse-operations" ], "domainSpecificKnowledge" : [ "Warehouse operations" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Troubleshoot discrepancies", "specialRequirements" : "Operate powered equipment, Lift up to 60 pounds, Full range of motion, Repetitive hand motions, Climb stairs, Kneel/squat, Bend and carry, Wear Personal Protective Equipment, Work near conveyor systems, Exposure to dust, Exposure to extreme heat, Exposure to extreme cold, Work in hectic environment, Work in fast-paced environment", "outcomesObjectives" : "Complete and ship customer orders; Meet deadlines", "qualificationsBasic" : "High School Diploma or equivalent, Basic English literacy", "qualificationsPreferred" : "1-3 years warehouse experience, SanMar's Lift Operator Certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At SanMar, the work you do makes a difference. Shift: 12:30PM-9:00PM Pay: $18.00 + $1.00 Shift Differential = $19.00 What's the Short Version? The Error Resolution role researches and resolves any discrepancies with shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion. What Will You Be Doing? • Identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities. • Maintain accurate department records. • Understand and accurately processes ship short orders. • Properly identify, correct, and record mill errors. • Review selected customer orders prior to shipping. • May be required to operate powered lift equipment. What Are We Looking For? • High School Diploma or equivalent • 1-3 years of warehouse experience is preferred • Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information • Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers • May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation • Demonstrates ability to follow directions and change priorities or job duties as business needs require • Excellent problem-solving skills • Demonstrated verbal and written communication skills • Strong attention to detail • Ability to work in high demand, high volume environment and meet deadlines • Must have exemplary performance in regard to attendance, accuracy and productivity • Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities • Comprehends verbal and written instructions • Able to work both independently and within a team • Essential days or overtime may be required What's Our Offer? Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: • Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance What Should You Expect? DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Employee will be required to wear Personal Protective Equipment such as a protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify.", "summaryDescription" : "Error Resolution at SanMar. Skills: Error resolution, Inventory management, Order fulfillment. Identify and troubleshoot discrepancies. Adjust inventory quantities", "postedDate" : "2026-06-14T05:56:12.832", "createdAt" : "2026-06-14T05:56:12.832", "lastUpdated" : "2026-06-15T13:53:50.398", "ingestTimestamp" : "2026-06-14T05:56:12.832", "mongoId" : "6a2c923574d8ee00a09852be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Operate powered equipment", "Lift operation", "Error resolution", "Inventory management", "Order fulfillment", "Warehouse operations", "SanMar’s Lift Operator Certification" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 781.7447, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ab3f174d8ee00a06d7a81", "title" : "Client Experience Manager", "company" : "ShipMonk", "industry" : "eCommerce", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Logistics in Louisville, United States, adjusted for seniority and company size." }, "location" : "Louisville, Kentucky, United States", "locations" : [ "Louisville", "Kentucky", "United States" ], "timestamp" : "2026-06-14T20:55:33.395", "fingerprint" : "7b7bd6f687f145a4f2ddd7007dc71c87f41df53473c40868b74a9019fa6f8077", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/shipmonk/jobs/4885625101", "externalId" : "4885625101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Louisville", "state" : "Kentucky", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.2542376,-85.7594070" } ], "locationText" : "Louisville, Kentucky, United States", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "professionalSkills" : [ "People development", "Operational excellence" ], "hardSkillsList" : [ "Performance metrics management", "Process improvement", "Documentation creation", "Training development" ], "softSkillsList" : [ "Leadership", "Accountability", "Calmness", "Clarity", "Urgency" ], "hardSkills" : [ { "name" : "Performance metrics management", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Documentation creation", "level" : "intermediate" }, { "name" : "Training development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Accountability" }, { "name" : "Calmness" }, { "name" : "Clarity" }, { "name" : "Urgency" } ], "majorSkills" : "Client relationship management, Team leadership, Performance management", "majorSkillsList" : [ "Client relationship management", "Team leadership", "Performance management" ], "coreResponsibilities" : "Lead daily support metrics, Drive continuous improvement, Run daily stand-ups, Conduct monthly reviews, Perform quarterly performance planning, Train support pros, Develop support pros, Elevate support pros, Deliver clear goals, Provide timely feedback, Offer structured development paths, Spot burnout, Boost team morale, Serve as escalation point, Partner with Onboarding, Partner with Merchant Success, Partner with Operations, Identify support trends, Identify support gaps, Identify automation opportunities, Identify efficiency opportunities, Contribute to process improvements, Contribute to documentation initiatives, Contribute to training initiatives, Shape playbooks, Shape scorecards, Be a voice in forums", "teamCollaboration" : "Cross-functional forums", "domainKnowledge" : "3PL; eCommerce fulfillment", "domainList" : [ "3pl", "ecommerce-fulfillment" ], "domainSpecificKnowledge" : [ "3PL", "eCommerce fulfillment" ], "toolProficiency" : [ "Salesforce", "Gorgias", "Intercom", "Zendesk" ], "documentationSkills" : "Documentation creation", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Hit key service metrics; Achieve resolved cases; Achieve CSAT targets; Achieve first response time; Achieve cost per unit", "qualificationsBasic" : "3–5 years managing customer-facing teams, Track record of owning and improving CSAT, Track record of improving case resolution, Track record of improving CX metrics, Experience coaching individual contributors, Experience scaling individual contributors", "qualificationsPreferred" : "Experience in logistics, Experience in eCommerce, Experience in SaaS, Experience in B2B services, Experience with 3PLs, Experience with high-growth startups", "workSiteFlexibility" : "Onsite", "rawDescription" : "About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, \"mom and pop\" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. About the Role: Own the Metrics. Build the Team. We’re looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge. What You'll Be Rocking Every Day Lead Performance with Precision Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more. Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement. Run daily stand-ups, monthly reviews, and quarterly performance planning. Grow and Coach a Rockstar Team Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment. Deliver clear goals, timely feedback, and structured development paths. Spot burnout, boost morale, and keep your team firing on all cylinders. Champion the Merchant Experience Serve as the escalation point for complex or high-touch client issues. Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey. Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency. Build Systems that Scale Contribute to process improvements, documentation, and training initiatives. Help shape the playbooks and scorecards that define how we deliver excellence. Be a voice in cross-functional forums — what happens in support impacts the whole business. What Makes You a Great Fit ✔ You’re Data-Obsessed You don’t just look at metrics — you use them to manage. You know how to translate numbers into actions that improve both the client and team experience. ✔ You Know What Great Support Looks Like You've worked within or managed teams that are fast, friendly, and reliable. You understand the difference between hitting a number and delivering real value. ✔ You’re a Builder and a Coach You develop people, build systems, and improve processes. You balance empathy with accountability and love helping others level up. ✔ You Lean In and Take Ownership You don’t point fingers — when something goes wrong, you roll up your sleeves and fix it. You lead with accountability, stay solutions-focused, and make sure nothing slips through the cracks. ✔ You Stay Cool Under Pressure When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't shy away from tough conversations or tight timelines. What You Bring to the Table 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services Track record of owning and improving CSAT, case resolution, and other CX metrics Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar Experience coaching and scaling individual contributors Strong written and verbal communication skills Bonus points for experience with 3PLs or high-growth startups Perks That Pack a Punch \uD83D\uDCB0 Competitive Salary + Bonus \uD83C\uDFD6 Paid Time Off + Paid Holidays \uD83E\uDE7A Health, Dental, Vision + 401k with Match \uD83C\uDF31 Company Events, Wellness Programs & More \uD83D\uDCCD HQ in Fort Lauderdale + Global Fulfillment Network \uD83C\uDF0D Inclusive, Growth-Oriented Culture Ready to lead the support team of the future? Apply now and help our merchants stress less, grow more — and experience CX like never before. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.", "summaryDescription" : "Client Experience Manager at ShipMonk. Skills: Client relationship management, Team leadership, Performance management. Lead daily support metrics. Drive continuous improvement", "postedDate" : "2026-06-11T19:58:50.381", "createdAt" : "2026-06-11T19:58:50.381", "lastUpdated" : "2026-06-14T20:55:33.395", "ingestTimestamp" : "2026-06-11T19:58:50.381", "mongoId" : "6a2ab3f174d8ee00a06d7a81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Performance metrics management", "Process improvement", "Documentation creation", "Training development", "Leadership", "Accountability", "Calmness", "Clarity", "Urgency", "Client relationship management", "Team leadership", "Performance management", "People development", "Operational excellence", "3PL", "eCommerce fulfillment", "Salesforce", "Gorgias", "Intercom", "Zendesk" ], "skillCount" : 20, "jobCategory" : "other", "jobSubcategory" : "client-experience", "dataQualityScore" : 0.8888889, "_score" : 765.6752, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "eCommerce" }, { "id" : "6a3051f4f292fd229cf09809", "title" : "Issue Resolution Officer", "company" : "Moniepoint", "industry" : "FinTech", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "NGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Issue Resolution Officer in Lagos, Nigeria, adjusted for the FinTech industry and company size." }, "location" : "Lagos, Nigeria", "locations" : [ "Lagos", "Nigeria" ], "timestamp" : "2026-06-16T07:19:39.365", "fingerprint" : "3068539e77b6d755484eb46ac497c0ca11ab46808c47766d10d0d0c57f87e6d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/moniepoint/jobs/4027336101", "externalId" : "4027336101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lagos", "country" : "Nigeria", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "6.4550575,3.3941795" } ], "locationText" : "Lagos, Nigeria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "rawDescription" : "Who We Are Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Have a good understanding of the organisation’s products Provide quick and high-quality customer service through prompt and valuable responses to customer queries. Ensure every customer support request is logged for tracking Lower support tickets by working with the product team to identify and eliminate recurring issues. Guide customers on product usage while driving customer self-sufficiency. Solicit client feedback on product features and capabilities Qualifications Bachelor’s degree in any related field 1-2 years customer-facing experience at a financial institution or a high-growth software development company. Have a good understanding of card disputes ( Banking experience or other related fields) Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Customer Empathy Listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.", "summaryDescription" : "Issue Resolution Officer at Moniepoint. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T23:19:52.004", "createdAt" : "2026-06-15T23:19:52.004", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-15T23:19:52.004", "mongoId" : "6a3051f4f292fd229cf09809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 758.5148, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca57974d8ee00a09b6b17", "title" : "Manager - Workiva Implementation & Optimization", "company" : "Alpha Financial Markets Consulting", "industry" : "Consulting", "salary" : { "min" : 130000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "North America", "locations" : [ "North America" ], "certifications" : [ "Workiva certifications" ], "timestamp" : "2026-06-16T01:47:35.525", "fingerprint" : "c7a2b7565e029e54fb8a785ab7fa1172ae2a057b60c9a7a950f9724539ee5af6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphafmcroles/jobs/8548448002", "externalId" : "8548448002", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "na", "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Workiva", "professionalSkills" : [ "Reporting transformation", "Enterprise software implementation", "Solution design", "Agile delivery", "User acceptance testing", "Sales pursuits" ], "hardSkillsList" : [ "Financial reporting", "Process efficiency", "Governance", "Scalability" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "Process efficiency", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Workiva implementation, Client delivery, Team management", "majorSkillsList" : [ "Workiva implementation", "Client delivery", "Team management" ], "coreResponsibilities" : "Lead Workiva implementation projects, Manage project delivery, Lead client workshops, Oversee solution design, Coordinate consultants, Coordinate solution architects, Configure Workiva platform, Support client reporting needs, Support business needs, Plan Workiva projects, Execute Workiva projects, Deliver Workiva projects, Manage scope, Manage timelines, Manage deliverables, Manage risks, Manage issues, Manage budget awareness, Manage communication, Lead client meetings, Lead discovery sessions, Lead design workshops, Lead status calls, Lead sprint reviews, Lead steering committee updates, Lead go-live readiness discussions, Translate client processes, Translate spreadsheets, Translate documents, Translate business requirements, Design scalable Workiva solutions, Oversee setup, Oversee configuration, Configure Workiva documents, Configure Workiva spreadsheets, Configure Workiva presentations, Configure Workiva processes, Configure Workiva tasks, Configure Workiva permissions, Configure Workiva reporting workflows, Configure Workiva template structures, Configure Workiva linking strategies, Configure Workiva common content, Configure Workiva review cycles, Manage consultants, Manage solution architects, Assign work, Monitor progress, Remove blockers, Review deliverables, Hold team accountable, Support Agile delivery, Support sprint planning, Support backlog management, Support standups, Support retrospectives, Support definition-of-done reviews, Develop client training, Deliver client training, Support user acceptance testing, Resolve feedback, Help clients maintain solution, Help clients operate solution, Build trusted relationships, Identify project risks, Identify project dependencies, Identify project decisions, Identify opportunities, Expand client value, Mentor consultants, Mentor senior consultants, Support internal methodology, Support accelerators, Support templates, Support delivery best practices, Support sales pursuits", "teamCollaboration" : "Manage delivery teams; Coordinate consultants; Coordinate solution architects; Manage consultants; Manage solution architects; Build trusted relationships; Cross-functional delivery teams", "projectManagementSkills" : [ "Project management", "Scope management", "Timeline management", "Deliverable management", "Risk management", "Issue management", "Budget awareness", "Agile project delivery", "Sprint planning", "Backlog management", "Status reporting" ], "domainKnowledge" : "Alternative investments; Financial services; Technology-enabled transformation; Reporting processes; Operational efficiency; Governance; Scalability; Financial reporting; Fund reporting; Investor reporting; SEC reporting; Management reporting; Private markets; Asset management; Real estate; Insurance; Public companies; Reporting operating models", "domainList" : [ "alternative-investments", "financial-services", "technology-enabled-transformation", "reporting-processes", "operational-efficiency", "governance", "scalability", "financial-reporting", "fund-reporting", "investor-reporting", "sec-reporting", "management-reporting", "private-markets", "asset-management", "real-estate", "insurance", "public-companies", "reporting-operating-models" ], "domainSpecificKnowledge" : [ "Alternative investments", "Financial services", "Technology-enabled transformation", "Reporting processes", "Operational efficiency", "Governance", "Scalability", "Financial reporting", "Fund reporting", "Investor reporting", "SEC reporting", "Management reporting", "Private markets", "Asset management", "Real estate", "Insurance", "Public companies", "Reporting operating models" ], "toolProficiency" : [ "Workiva platform" ], "communicationSkills" : "Client communication; Stakeholder communication; Executive status updates; Verbal communication; Written communication", "continuousLearning" : "LinkedIn Learning; Learning and development", "problemSolvingSkills" : "Resolve feedback; Resolve issues", "outcomesObjectives" : "Deliver on time; Deliver within scope; Align to client expectations; Drive high-quality outcomes", "qualificationsBasic" : "5+ years consulting experience, 3+ years Workiva implementation, Experience leading Workiva projects, Understanding Workiva platform, Translate reports to Workiva, Project management skills, Experience managing teams, Client-facing presence, Excellent communication skills, Excel literacy, Familiarity with Agile, Operate independently", "qualificationsPreferred" : "Workiva certifications, Implement Workiva for financial reporting, Implement Workiva for fund reporting, Implement Workiva for investor reporting, Implement Workiva for SEC reporting, Implement Workiva for management reporting, Experience with private markets, Experience with asset management, Experience with real estate, Experience with insurance, Experience with public companies, Experience with financial services clients, Experience with template design, Experience with common content, Experience with report standardization, Experience with roll-forward processes, Experience with review workflows, Experience with scalable reporting architecture, Prior management consulting experience, Support sales pursuits, Support solution demonstrations, Support estimates, Support statements of work, Understanding reporting operating models, Support go-live readiness, Support user acceptance testing, Support training, Support post-go-live support", "rawDescription" : "Alpha Alternatives - EPM Overview Alpha is a global advisory firm focused on alternative investments, financial services, and technology-enabled transformation. We help clients improve reporting processes, operational efficiency, governance, and scalability through a combination of business consulting, technology implementation, and industry expertise. As an Elite Workiva partner, Alpha’s Workiva practice is one of our core solution offerings. We are looking for an experienced Manager-level consultant who can step into active client delivery, lead Workiva implementation projects, manage delivery teams, and drive high-quality outcomes across complex reporting and operational initiatives. Role Overview The Manager, Workiva Implementation Consultant will lead client-facing Workiva implementation projects from discovery through go-live. This individual will be responsible for managing project delivery, leading client workshops, overseeing solution design, coordinating consultants and solution architects, and ensuring the Workiva platform is configured to support each client’s reporting and business needs. This is a hands-on consulting leadership role. The ideal candidate can quickly pick up active projects, understand client requirements, organize workstreams, manage teams, communicate clearly with stakeholders, and drive delivery forward with minimal ramp-up. What You’ll Do / Keys to Success Lead the planning, execution, and delivery of Workiva implementation projects from kickoff through go-live, ensuring projects are delivered on time, within scope, and aligned to client expectations. Serve as the day-to-day project lead and primary client contact, managing scope, timelines, deliverables, risks, issues, budget awareness, and overall communication. Lead client meetings, discovery sessions, design workshops, status calls, sprint reviews, steering committee updates, and go-live readiness discussions. Translate client reporting processes, spreadsheets, documents, and business requirements into scalable Workiva solutions. Oversee the setup and configuration of Workiva documents, spreadsheets, presentations, processes, tasks, permissions, reporting workflows, template structures, linking strategies, common content, and review cycles. Manage consultants and solution architects assigned to Workiva implementation projects by assigning work, monitoring progress, removing blockers, reviewing deliverables, and holding the team accountable. Support Agile delivery activities, including sprint planning, backlog management, standups, retrospectives, and definition-of-done reviews. Develop and deliver client training, support user acceptance testing, resolve feedback, and help clients understand how to maintain and operate their Workiva solution after go-live. Build trusted relationships with client stakeholders across accounting, finance, reporting, operations, IT, audit, compliance, and executive teams. Proactively identify project risks, dependencies, decisions, and opportunities to expand client value through additional Workiva use cases, optimization, managed services, or future phases. Mentor consultants and senior consultants while supporting Alpha’s internal methodology, accelerators, templates, delivery best practices, and sales pursuits as needed. Required Qualifications 5+ years of consulting, financial systems, reporting transformation, or enterprise software implementation experience. 3+ years of hands-on Workiva implementation experience. Experience leading Workiva implementation projects or major Workiva workstreams. Strong understanding of Workiva documents, spreadsheets, linking, reporting workflows, permissions, tasks, processes, and platform administration. Ability to translate existing client reports, spreadsheets, documents, business requirements, and manual processes into scalable Workiva solutions. Strong project management skills, including scope, timeline, budget, risk, issue, and stakeholder management. Experience managing consultants or cross-functional delivery teams. Strong client-facing presence with the ability to lead meetings, workshops, and executive-level status updates. Excellent written and verbal communication skills. Strong Excel literacy and comfort working with financial reporting materials. Familiarity with Agile project delivery, including sprint planning, backlog management, and status reporting. Ability to operate independently, manage ambiguity, and drive work forward with minimal oversight. Preferred Qualifications Workiva certifications or specializations in one or more relevant areas. Experience implementing Workiva for financial reporting, fund reporting, investor reporting, SEC reporting, management reporting cases. Experience working with private markets, asset management, real estate, insurance, public companies, or broader financial services clients. Experience with template design, common content, report standardization, roll-forward processes, review workflows, and scalable reporting architecture. Prior management consulting experience. Experience supporting go-live readiness, user acceptance testing, training, and post-go-live support. Ability to support sales pursuits, solution demonstrations, estimates, and statements of work. Strong understanding of reporting operating models and how technology can improve process efficiency, governance, and control. Compensation and Benefits Learning and development: Vast opportunities to self-development, unlimited access to LinkedIn Learning Flexible working: Work-life balance with flexible schedule Community events: We offer a range of social events and meetups 25 days’ holiday in addition to public holidays Supplemented medical, dental and vision coverage 401(k) with employer match Wellness initiatives to promote healthy working, including an allowance for remote working technology Access to discounted travel, tickets, events, and more through our benefit partner There are a wide range of factors that are considered in making compensation decisions including but not limited to - skill sets, experience and training, and licensure and certifications. A reasonable estimate of the salary range is $130,000 – $160,000 USD, subject to change based on salary benchmarking. In addition to this salary, candidates will be eligible for a variable bonus.", "summaryDescription" : "Manager - Workiva Implementation & Optimization at Alpha Financial Markets Consulting. Skills: Workiva implementation, Client delivery, Team management. Lead Workiva implementation projects. Manage project delivery", "postedDate" : "2026-06-14T19:20:23.817", "createdAt" : "2026-06-14T19:20:23.817", "lastUpdated" : "2026-06-16T01:47:35.525", "ingestTimestamp" : "2026-06-14T19:20:23.817", "mongoId" : "6a2ca57974d8ee00a09b6b17", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Financial reporting", "Process efficiency", "Governance", "Scalability", "Leadership", "Workiva implementation", "Client delivery", "Team management", "Reporting transformation", "Enterprise software implementation", "Solution design", "Agile delivery", "User acceptance testing", "Sales pursuits", "Project management", "Scope management", "Timeline management", "Deliverable management", "Risk management", "Issue management", "Budget awareness", "Agile project delivery", "Sprint planning", "Backlog management", "Status reporting", "Alternative investments", "Financial services", "Technology-enabled transformation", "Reporting processes", "Operational efficiency", "Fund reporting", "Investor reporting", "SEC reporting", "Management reporting", "Private markets", "Asset management", "Real estate", "Insurance", "Public companies", "Reporting operating models", "Workiva certifications", "Workiva platform" ], "skillCount" : 42, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 756.4432, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca4f474d8ee00a09b3f7e", "title" : "Digital Experience Manager", "company" : "Doppel", "industry" : "Cybersecurity", "salary" : { "min" : 140000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T04:26:43.045", "fingerprint" : "7117d84ed7c674ed2549492b8139c824ba172fb29f3541459084b15979431763", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.doppel.com/company/careers/jobs/4271790009?gh_jid=4271790009", "externalId" : "4271790009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Google Analytics 4, Optimizely, VWO, Webflow, WordPress", "professionalSkills" : [ "Product positioning", "Messaging translation", "User needs analysis", "Business impact prioritization", "SEO potential analysis", "Long-term technical health", "Long-term strategic health", "Web-native experiences", "Digital context effectiveness", "Searchability optimization", "Conversion optimization", "Content shaping", "Structure definition", "Wireframe development", "Performance best practices", "Accessibility best practices", "SEO best practices", "Cross-functional execution", "Blocker removal", "Momentum maintenance", "Page performance evaluation", "Clarity improvement", "Engagement improvement", "Conversion improvement", "Data-driven hypotheses", "Experimentation iteration", "Company goal alignment", "Growth target alignment" ], "hardSkillsList" : [ "Web analytics", "A/B testing", "CMS platforms", "SEO best practices" ], "hardSkills" : [ { "name" : "Web analytics", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "CMS platforms", "level" : "intermediate" }, { "name" : "SEO best practices", "level" : "intermediate" } ], "majorSkills" : "Web experience strategy, Web product management, Growth marketing, Conversion rate optimization", "majorSkillsList" : [ "Web experience strategy", "Web product management", "Growth marketing", "Conversion rate optimization" ], "coreResponsibilities" : "Own web experiences strategy, Own web experiences creation, Own web experiences evolution, Audit current site, Identify gaps, Define roadmap for new pages, Define roadmap for refreshes, Prioritize roadmap items, Manage web properties as product, Balance marketing needs, Balance technical health, Balance strategic health, Translate product positioning, Translate messaging, Create web-native experiences, Refine narratives, Optimize messaging for readability, Optimize messaging for searchability, Optimize messaging for conversion, Lead creation of new pages, Shape content, Define structure, Develop wireframes, Communicate complex ideas, Guide users to action, Meet performance best practices, Meet accessibility best practices, Meet SEO best practices, Lead cross-functional execution, Bring pages to life, Ensure projects move efficiently, Remove blockers, Make decisions, Maintain momentum, Evaluate page performance, Identify opportunities to improve clarity, Identify opportunities to improve engagement, Identify opportunities to improve conversion, Iterate on existing experiences", "teamCollaboration" : "Product Marketing; Design; Web Engineering", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Cybersecurity; Social engineering attacks; Phishing; Impersonation; Brand abuse", "domainList" : [ "cybersecurity", "social-engineering-attacks", "phishing", "impersonation", "brand-abuse" ], "domainSpecificKnowledge" : [ "Cybersecurity", "Social engineering attacks", "Phishing", "Impersonation", "Brand abuse" ], "toolProficiency" : [ "Google Analytics", "Optimizely", "VWO", "Webflow", "WordPress" ], "communicationSkills" : "Bridge marketing strategy; Bridge design aesthetics; Bridge technical feasibility", "problemSolvingSkills" : "Data-driven hypotheses; Experimentation", "outcomesObjectives" : "Drive measurable business outcomes; Turn digital front door into conversion channel; Align site with company goals; Align site with growth targets", "qualificationsBasic" : "6+ years Web Product Manager experience, 6+ years Digital Experience role experience, B2B marketing or growth experience, Defining marketing websites experience, Launching marketing websites experience, Optimizing marketing websites experience, Web design principles understanding, User experience (UX) understanding, Conversion rate optimization (CRO) methodologies understanding, Web analytics proficiency, A/B testing tools proficiency, CMS platforms experience, SEO best practices knowledge, Bias for action, Take projects from concept to results ability", "qualificationsPreferred" : "High-growth SaaS environment experience, Good eye for design, Defining growth metrics experience, Measuring growth metrics experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Doppel Doppel is on a mission to stop social engineering attacks before they cause harm. We protect companies and their customers from phishing, impersonation, and brand abuse across the internet, combining cutting-edge detection with rapid response to take down threats in real time. As attackers grow more sophisticated and exploit human trust at scale, our work sits at the front lines of modern cybersecurity. Joining Doppel means playing a direct role in safeguarding people, protecting brands, and shaping the future of defense against one of the fastest-growing threat vectors in the world. The Role At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates. As our Digital Experience Manager / Web Product Manager (Growth/Marketing focused) at Doppel, you will own the strategy, creation, and evolution of our highest-impact web experiences. You’ll work at the intersection of Product Marketing, Design, and Web to ensure our website clearly communicates our value and drives measurable business outcomes. This is a critical role for our growth engine, turning our digital front door into a high-performing conversion channel. What You Will Do Own and Evolve Key Web Experiences You will audit our current site and identify gaps across product, features, use cases and industry pages. You’ll define a clear roadmap for new page creation and refreshes, prioritizing based on business impact, SEO potential, and user needs. Manage the web properties as a product, balancing immediate marketing needs with long-term technical and strategic health. Partner Closely with Product Marketing (PMM) You will translate product positioning and messaging into compelling, web-native experiences. You’ll collaborate with PMM to refine narratives, ensuring they are clear, differentiated, and effective in a digital context. Act as the voice of the web user, ensuring messaging is optimized for readability, searchability, and conversion. Lead Page Strategy You will lead the creation of new pages from concept to launch. This includes shaping content, defining structure, and developing wireframes that effectively communicate complex ideas and guide users to action. Ensure all new pages meet best practices for performance, accessibility, and SEO. Lead Cross-Functional Execution You will work closely with Design and Web Engineering to bring pages to life, ensuring projects move efficiently from idea to launch. You’ll proactively remove blockers, make decisions, and maintain momentum without requiring constant oversight. Continuously Optimize and Improve You will regularly evaluate page performance using tools like Google Analytics, heatmaps, and A/B testing platforms. Identify opportunities to improve clarity, engagement, and conversion through data-driven hypotheses and experimentation. You’ll iterate on existing experiences to ensure our site stays current, effective, and aligned with company goals and growth targets. What We Are Looking For 6+ years of experience as a Web Product Manager, or Digital Experience role, specifically focused on B2B marketing or growth. Proven track record of defining, launching, and optimizing high-traffic, high-impact marketing websites. Strong understanding of web design principles, user experience (UX), and conversion rate optimization (CRO) methodologies. Proficiency with web analytics (e.g., Google Analytics 4) and A/B testing tools (e.g., Optimizely, VWO). Excellent communication skills with the ability to bridge the gap between marketing strategy, design aesthetics, and technical feasibility. Experience with CMS platforms (e.g., Webflow, WordPress, headless CMS) and SEO best practices. A bias for action and a demonstrated ability to take projects from vague concepts to polished, measurable results. Bonus points Experience working in a high-growth SaaS environment. Good eye for design Prior experience defining and measuring growth metrics like MQLs, sign-ups, and pipeline contribution from web channels. Why Join Doppel 140,000-170,000 OTE Meaningful equity so you share in Doppel’s success [Remote first culture with flexibility built in] Mission-Critical Work: Join a category-defining company that is genuinely changing the way organizations handle digital defense. Ownership & Impact: You’ll have the autonomy to shape our advocacy strategy and build the blueprint for how we highlight customer success. A High-Performance Culture: We offer a remote-first environment that values intellectual curiosity, rapid execution, and a healthy work-life balance. Meaningful equity so you share in Doppel’s success Flexible PTO, comprehensive health benefits, parental leave, and more A high growth environment where your work has immediate impact and visibility Salary Range $140,000—$170,000 USD", "summaryDescription" : "Digital Experience Manager at Doppel. Skills: Web experience strategy, Web product management, Growth marketing, Conversion rate optimization. Own web experiences strategy. Own web experiences creation", "postedDate" : "2026-06-14T20:07:48.422", "createdAt" : "2026-06-14T20:07:48.422", "lastUpdated" : "2026-06-16T04:26:43.045", "ingestTimestamp" : "2026-06-14T20:07:48.422", "mongoId" : "6a2ca4f474d8ee00a09b3f7e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 140000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Web analytics", "A/B testing", "CMS platforms", "SEO best practices", "Web experience strategy", "Web product management", "Growth marketing", "Conversion rate optimization", "Product positioning", "Messaging translation", "User needs analysis", "Business impact prioritization", "SEO potential analysis", "Long-term technical health", "Long-term strategic health", "Web-native experiences", "Digital context effectiveness", "Searchability optimization", "Conversion optimization", "Content shaping", "Structure definition", "Wireframe development", "Performance best practices", "Accessibility best practices", "Cross-functional execution", "Blocker removal", "Momentum maintenance", "Page performance evaluation", "Clarity improvement", "Engagement improvement", "Conversion improvement", "Data-driven hypotheses", "Experimentation iteration", "Company goal alignment", "Growth target alignment", "Roadmap planning", "Cybersecurity", "Social engineering attacks", "Phishing", "Impersonation", "Brand abuse", "Google Analytics", "Optimizely", "VWO", "Webflow", "WordPress" ], "skillCount" : 46, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 726.90686, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176fe74d8ee00a0c1b7dd", "title" : "Jurisdiction Optimization Manager", "company" : "Amazon Logistica do Brasil", "industry" : "Supply Chain/Transportation Management, Supply Chain Management, transportation and logistics", "salary" : { "min" : 200000.0, "max" : 350000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager in Logistics in Osasco, Brazil, adjusted for company size and industry." }, "location" : "Osasco, Sao Paulo, BRA", "locations" : [ "Osasco, Sao Paulo, BRA" ], "timestamp" : "2026-06-15T02:05:18.978", "fingerprint" : "4b5defe6dbd03e03d155252cff884a6f8598f1ba647b725279a3b49b777c9a5a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10436208/apply", "externalId" : "08fe3709-1fae-47b8-959c-98cce75a380b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Osasco", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5324859,-46.7916801" } ], "locationText" : "Osasco, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Python", "professionalSkills" : [ "Geospatial analysis", "Cost modeling", "Program management", "Business analysis", "Quantitative analysis", "Organizational skills", "Capacity planning", "Network planning", "Routing", "Operations" ], "hardSkillsList" : [ "Data analysis", "Geospatial analysis", "Cost modeling", "SQL query optimization", "Excel", "Program management", "Business analysis", "Quantitative analysis", "Organizational skills" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Geospatial analysis", "level" : "intermediate" }, { "name" : "Cost modeling", "level" : "intermediate" }, { "name" : "SQL query optimization", "level" : "intermediate" }, { "name" : "Excel", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" }, { "name" : "Business analysis", "level" : "intermediate" }, { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Organizational skills", "level" : "intermediate" } ], "majorSkills" : "Jurisdiction optimization, Geospatial analysis, Program management, Data analysis", "majorSkillsList" : [ "Jurisdiction optimization", "Geospatial analysis", "Program management", "Data analysis" ], "coreResponsibilities" : "Own jurisdiction optimization strategy, Determine boundary changes for highest impact, Define jurisdiction boundaries for new station launches, Configure jurisdiction boundaries, Conduct analysis of existing jurisdictions, Identify optimization opportunities, Rebalance workload, Reduce cost per package, Improve delivery speed, Build governance mechanisms for jurisdiction management, Develop analytical frameworks and models, Drive data-backed jurisdiction decisions, Partner cross-functionally with Operations, Capacity Planning, Routing, and, Align jurisdiction changes with broader network strategy, Design pilots for innovative jurisdiction models, Validate impact with data, Scale successful approaches, Adapt and localize global best practices and tools, Create visibility into jurisdiction performance, Develop dashboards and reporting", "teamCollaboration" : "Cross-functional alignment; Partner with Operations; Partner with Capacity Planning; Partner with Routing; Partner with Network Planning", "projectManagementSkills" : [ "Program management", "Project management", "Schedules" ], "domainKnowledge" : "Last-mile delivery; Logistics network; Delivery jurisdiction; Demand patterns; Network growth; Supply Chain Management; Transportation operations", "domainList" : [ "last-mile-delivery", "logistics-network", "delivery-jurisdiction", "demand-patterns", "network-growth", "supply-chain-management", "transportation-operations" ], "domainSpecificKnowledge" : [ "Last-mile delivery", "Logistics network", "Delivery jurisdiction", "Demand patterns", "Network growth", "Supply Chain Management", "Transportation operations" ], "toolProficiency" : [ "SQL", "Excel", "GIS tools", "QGIS", "ArcGIS" ], "communicationSkills" : "English communication; Written communication; Verbal communication", "innovationCreativity" : "Innovative jurisdiction models", "problemSolvingSkills" : "Analytical work; Data-driven decisions; Problem solving", "outcomesObjectives" : "Deliver measurable improvements to the network; Optimize initial setup aligned with demand profiles and operational capacity; Ensure jurisdiction decisions are optimized continuously; Keep the network efficient at scale; Impact millions of customer deliveries; Impact cost per package; Impact delivery speed", "qualificationsBasic" : "Bachelor's degree or above in Supply Chain Management, Engineering, Math, Business or other related quantitative disciplines, Experience defining and executing program requirements, Experience using data and metrics to determine improvements, Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, Intermediate Excel skills (Pivot Tables, VLookups), Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets, Experience in Supply Chain Management, Experience working cross functionally across several teams, English-language communication skills, both written and verbal", "qualificationsPreferred" : "Experience building processes, Project management experience, Experience with schedules, Experience in transportation operations, Industry knowledge, Familiarity with geospatial analysis concepts, Experience with GIS tools for spatial analysis and visualization, Programming skills (Python) for data analysis and automation, Experience applying GenAI/LLM-based solutions to operational or analytical problems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Logistics (AMZL) is building a world-class last-mile delivery operation in Brazil. We are in an exciting phase of rapid network growth, tackling some of the most complex logistics challenges in the country. We seek analytical leaders who are passionate about using data and geospatial analysis to drive operational efficiency at scale. We are looking for a Jurisdiction Optimization Manager to own the strategy, analysis, and governance of delivery jurisdiction boundaries across the entire AMZL Brazil network. In this role, you will determine how delivery areas are allocated across stations — balancing delivery cost, speed, capacity, and customer experience. You'll define where each station operates, when those boundaries should change, and build the mechanisms that ensure jurisdiction decisions are optimized continuously as the network evolves. You'll set jurisdictions for new station launches, optimize existing boundaries as demand patterns shift, and build governance frameworks that keep the network efficient at scale. Your work directly impacts millions of customer deliveries, cost per package, and delivery speed across Brazil. You'll combine deep analytical work (SQL, geospatial tools, cost modeling) with program management to drive cross-functional alignment and deliver measurable improvements to the network. Key job responsibilities • Own the jurisdiction optimization strategy for AMZL Brazil, determining which boundary changes deliver the highest impact on cost, speed, and coverage • Define and configure jurisdiction boundaries for new station launches, ensuring optimal initial setup aligned with demand profiles and operational capacity • Conduct ongoing analysis of existing jurisdictions to identify optimization opportunities — rebalancing workload, reducing cost per package, and improving delivery speed • Build governance mechanisms for jurisdiction management: cadences, review criteria, escalation paths, and change management processes that scale as the network grows • Develop analytical frameworks and models (cost, demand, capacity) that drive data-backed jurisdiction decisions rather than reactive adjustments • Partner cross-functionally with Operations, Capacity Planning, Routing, and Network Planning teams to align jurisdiction changes with broader network strategy • Design and execute pilots for innovative jurisdiction models, validate impact with data, and scale successful approaches across the network • Adapt and localize global best practices and tools from other AMZL markets (NA, EU, JP) to the Brazilian context • Create visibility into jurisdiction performance through dashboards and reporting that enable proactive optimization A day in the life As a Jurisdiction Optimization Manager, you'll split your time between analytical deep-dives and cross-functional coordination. You might start the day running geospatial analysis to identify a jurisdiction imbalance causing excess cost in a metro area, then lead a review with Operations to align on a boundary change before a new station launch. You'll build models that quantify the tradeoffs of different jurisdiction configurations, present recommendations to leadership with clear cost/speed impact data, and design the governance process that ensures these decisions are made consistently. No two weeks look the same — your work follows the rhythm of network launches, seasonal demand shifts, and continuous improvement cycles. About the team Amazon Logistics (AMZL) is Amazon's \"Last Mile\" delivery service, responsible for delivering packages (and smiles) to homes and businesses across the planet. Within AMZL Brazil, the Growth & Expansion team overlooks 2 main areas in support to AMZL´s operation and growth: (1) Jurisdiction planning and management, driving the growth and optimization of our delivery/pick-up coverage and topology; ; and (2) Expansion initiatives, coordinating local efforts on “big rock” projects that enable new types of operations, new sales and delivery channels, modes of transport (Fleet types, micromobility) and end-to-end programmatic coordination of AMZL´s network expansion. Basic Qualifications: - Bachelor's degree or above in Supply Chain Management, Engineering, Math, Business or other related quantitative disciplines - Experience defining and executing program requirements and using data and metrics to determine improvements - Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups) - Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets - Experience in Supply Chain Management - Experience working cross functionally across several teams - Experience in English-language communication skills, both written and verbal Preferred Qualifications: - Experience building processes, project management, and schedules - Experience in transportation operations and industry knowledge - Familiarity with geospatial analysis concepts (maps, coverage areas, spatial relationships) - Experience with GIS tools (QGIS, ArcGIS, or similar) for spatial analysis and visualization - Programming skills (Python) for data analysis and automation - Experience applying GenAI/LLM-based solutions to operational or analytical problems (prompt engineering, AI-assisted coding, or building AI-augmented workflows) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Jurisdiction Optimization Manager at Amazon Logistica do Brasil. Skills: Jurisdiction optimization, Geospatial analysis, Program management, Data analysis. Own jurisdiction optimization strategy. Determine boundary changes for highest impact", "postedDate" : "2026-06-13T15:27:36.874", "createdAt" : "2026-06-13T15:27:36.874", "lastUpdated" : "2026-06-15T02:05:18.978", "ingestTimestamp" : "2026-06-13T15:27:36.874", "mongoId" : "6a2176fe74d8ee00a0c1b7dd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10436208/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Geospatial analysis", "Cost modeling", "SQL query optimization", "Excel", "Program management", "Business analysis", "Quantitative analysis", "Organizational skills", "Jurisdiction optimization", "Capacity planning", "Network planning", "Routing", "Operations", "Project management", "Schedules", "Last-mile delivery", "Logistics network", "Delivery jurisdiction", "Demand patterns", "Network growth", "Supply Chain Management", "Transportation operations", "SQL", "GIS tools", "QGIS", "ArcGIS" ], "skillCount" : 27, "jobCategory" : "data", "dataQualityScore" : 1.0, "_score" : 718.3214, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ca33c74d8ee00a09aacd1", "title" : "Client Experience & Program Coordination", "company" : "Brightside Collective", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level, part-time Client Experience & Program Coordination role in Australia, adjusted for a remote work mode." }, "location" : "Sydney, AU", "locations" : [ "Sydney", "AU" ], "timestamp" : "2026-06-16T00:34:19.179", "fingerprint" : "aed3c85bb6c403ca5d090c1361e3bfed699d68ac13a83e9603ae6655bd0af9cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://brightside-collective.breezy.hr/p/5263b4269704-client-experience-program-coordination-flexible-remote-role", "externalId" : "5263b4269704", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "remote", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, Australia", "employmentType" : "PART_TIME", "coreResponsibilities" : "Organize client experience, Coordinate programs, Work autonomously, Work within a structured environment", "communicationSkills" : "Communication", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Client Experience & Program Coordination (Flexible Remote Role) About the Role This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment. You may already have valuable professional and li", "summaryDescription" : "Client Experience & Program Coordination at Brightside Collective. Organize client experience. Coordinate programs", "createdAt" : "2026-06-14T18:51:12.227", "lastUpdated" : "2026-06-16T00:34:19.179", "ingestTimestamp" : "2026-06-14T18:51:12.227", "mongoId" : "6a2ca33c74d8ee00a09aacd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 716.98016, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a305668f292fd229cf296b7", "title" : "Client Services Manager", "company" : "Ogury", "industry" : "Customer Success", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Client Services Manager in London, UK, adjusted for the Technology industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T13:13:41.590", "fingerprint" : "ab1771c296499ac934c17ecdec266e391b92e7f3a7a51422e4c9416f796f6e2d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/ogury/df086f06-dafb-400f-b1df-5702e1d5245b/apply", "externalId" : "df086f06-dafb-400f-b1df-5702e1d5245b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "DCM, Adform, IAS, DV, MOAT, DV360, TTD, Xandr, GTM, Adobe", "professionalSkills" : [ "Campaign execution", "Performance optimization", "Client relationship management", "Account management", "Customer success" ], "hardSkillsList" : [ "Campaign management", "Performance optimization", "Data interpretation" ], "hardSkills" : [ { "name" : "Campaign management", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" } ], "majorSkills" : "Client relationship management, Campaign management, Performance optimization", "majorSkillsList" : [ "Client relationship management", "Campaign management", "Performance optimization" ], "coreResponsibilities" : "Act as primary point of contact, Build trusted client relationships, Lead client onboarding, Lead campaign launches, Manage ongoing accounts, Set up programmatic campaigns, Manage programmatic campaigns, Optimize programmatic campaigns, Set up managed campaigns, Manage managed campaigns, Optimize managed campaigns, Monitor campaign performance, Monitor campaign pacing, Monitor account health, Address risks and issues, Collaborate with Sales, Collaborate with Product, Collaborate with Engineering, Support client retention, Support client growth, Deliver client training, Deliver client insights, Deliver performance reporting, Provide post-campaign analysis, Present campaign analysis, Identify optimization opportunities, Identify upsell opportunities, Identify expansion opportunities", "teamCollaboration" : "Sales; Product; Engineering; Internal teams", "domainKnowledge" : "Digital advertising; Programmatic media; Adtech", "domainList" : [ "digital-advertising", "programmatic-media", "adtech" ], "domainSpecificKnowledge" : [ "Digital advertising", "Programmatic media", "Adtech" ], "communicationSkills" : "Performance reporting; Post-campaign analysis; Presentations", "problemSolvingSkills" : "Problem-solving; Analytical skills; Data interpretation", "outcomesObjectives" : "Deliver against agreed KPIs; Achieve measurable value", "qualificationsBasic" : "1-3 years experience managing client accounts, Client-facing role experience, Account management experience, Customer success role experience", "qualificationsPreferred" : "Digital advertising understanding, Campaign management understanding, Programmatic media understanding, Experience with 3rd party ad servers, Experience with ad verification tools, Experience with SSPs and DSPs, Experience with tag management systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description About Ogury Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide. Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at Ogury At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. The Opportunity: The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization. This role owns owns end-to -end campaign delivery, including client satisfaction and retention support while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform. Key Responsibilities: Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships. Lead client onboarding, campaign launches, and ongoing account management. Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs. Monitor campaign performance, pacing, and account health, proactively addressing risks and issues. Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth. Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations. Identify opportunities for optimization, upsell, and expansion based on performance and client needs. What you will bring to Ogury: You have at least 1-3 years experience managing client accounts in a client-facing, account management, or customer success role. Proven understanding of digital advertising, campaign management, or programmatic media (preferred). Experience with 3rd party ad servers such as, (DCM, Adform etc.), ad verification tools such as, (IAS, DV, MOAT) and/or SSPs and DSPs such as, (DV360, TTD, AdForm, Xandr etc.) is a plus Experience with tag management systems is a plus, such as, (GTM, Adobe etc.) is a plus Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment. Strong analytical and problem-solving skills with the ability to interpret campaign performance data. Excellent communication and relationship-building skills with both clients and internal stakeholders. High attention to detail and strong organizational skills. Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes. ## Additional Information How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team: - A competitive compensation package - Comprehensive benefits coverage - Pension contributions - Generous holiday and leave allowance, in addition to national holidays - A strong focus on the well-being of our team members, with access to both physical and mental health resources - Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week. - And more We thank you in advance for your interest in Ogury! #LI-HP1 #LI-Hybrid Our Commitment At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates. ", "summaryDescription" : "Client Services Manager at Ogury. Skills: Client relationship management, Campaign management, Performance optimization. Act as primary point of contact. Build trusted client relationships", "postedDate" : "2026-06-15T12:24:01.526", "createdAt" : "2026-06-15T12:24:01.526", "lastUpdated" : "2026-06-16T13:13:41.590", "ingestTimestamp" : "2026-06-16T03:22:10.489", "mongoId" : "6a305668f292fd229cf296b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Campaign management", "Performance optimization", "Data interpretation", "Client relationship management", "Campaign execution", "Account management", "Customer success", "Digital advertising", "Programmatic media", "Adtech" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 699.46204, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 685.16925, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 681.0746, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca33c74d8ee00a09aacc8", "title" : "Client Experience & Program Coordination", "company" : "Brightside Collective", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level, Part-time Client Experience & Program Coordination role in Auckland, New Zealand, adjusted for remote work flexibility." }, "location" : "Auckland, NZ", "locations" : [ "Auckland", "NZ" ], "timestamp" : "2026-06-15T09:08:14.583", "fingerprint" : "80458fa38d2d65a4766a3bcab2bd6188ae240c014cbaddf14a3047e1db42ace1", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://brightside-collective.breezy.hr/p/89d7fb3d4492-client-experience-program-coordination-flexible-remote-role", "externalId" : "89d7fb3d4492", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "remote", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, New Zealand", "employmentType" : "PART_TIME", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About the Role This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment. You may already have valuable professional and life experience behind you and be looking for a role that offers great", "summaryDescription" : "Client Experience & Program Coordination at Brightside Collective. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T06:23:26.501", "lastUpdated" : "2026-06-15T09:08:14.583", "ingestTimestamp" : "2026-06-14T06:23:26.501", "mongoId" : "6a2ca33c74d8ee00a09aacc8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 679.84784, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "694ae6cd70f0b99d589b27b0", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Associate in Plano, United States, within the Financial Services industry, adjusted for company size and onsite work mode." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-16T01:41:47.656", "fingerprint" : "9629fb0791299cca65db8d46281b23e2ade3a34f3a89b8f05c0067efc70845d1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109123", "externalId" : "109123", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1. Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. · Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. · Identify opportunities to drive operational and performance improvements across the department and company. · Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. · Work individually and as a team to ensure process flow and productivity SLA’s are met. 2. Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3. Report trends and/or service issues to the leadership tea 4. Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5. Perform all other duties as assigned. What You Will Bring · Minimum 3 years automotive or general finance experience · Prior Customer Service experience in a role responsible for escalations · Minimum 5 years Customer Service experience preferred · High School graduate required · Bachelor’s degree preferred · Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion · A proven ability to effectively resolve customer concerns · Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred · Knowledge of HCA servicing products, processes and procedures is preferred · Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:46:22.599", "lastUpdated" : "2026-06-16T01:41:47.656", "ingestTimestamp" : "2026-06-14T19:46:22.599", "mongoId" : "694ae6cd70f0b99d589b27b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 671.2557, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 670.89764, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27af", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Dispute Resolution Associate in Atlanta, adjusted for mid-seniority in the Financial Services industry." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T11:35:41.167", "fingerprint" : "989358dabe146283e85497360fe59fc3434b94b5f4248d8088293b27d3dee200", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109143", "externalId" : "109143", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Debt validation", "Credit reporting" ], "hardSkills" : [ { "name" : "Debt validation", "level" : "intermediate" }, { "name" : "Credit reporting", "level" : "intermediate" } ], "majorSkills" : "Dispute resolution, Customer service, Process improvement", "majorSkillsList" : [ "Dispute resolution", "Customer service", "Process improvement" ], "coreResponsibilities" : "Provide customers resolution to disputes, Provide customers resolution to debt validation, Research accounts for accuracy, Respond to customer correspondence, Respond to 3rd party correspondence, Identify operational improvements, Identify performance improvements, Assist with Servicing functions, Solve intricate problems, Mitigate business risk, Meet process flow SLAs, Meet productivity SLAs, Identify process improvements, Recommend coaching opportunities, Recommend policy changes, Report trends to leadership, Report service issues to leadership, Participate in coaching sessions, Participate in development sessions", "teamCollaboration" : "Collaborate cross-divisionally; Work with departments; Work with teams; Collaborate with leadership; Collaborate with Training teams; Collaborate with QA teams", "domainKnowledge" : "Automotive finance; Credit Reporting; Fair Credit Reporting Act; HCA servicing products; HCA servicing processes; HCA servicing procedures", "domainList" : [ "automotive-finance", "credit-reporting", "fair-credit-reporting-act", "hca-servicing-products", "hca-servicing-processes", "hca-servicing-procedures" ], "domainSpecificKnowledge" : [ "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "communicationSkills" : "Oral communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Root cause analysis; Investigating concerns; Resolving customer concerns", "qualificationsBasic" : "Minimum 3 years automotive finance experience, Prior Customer Service experience escalations, High School graduate required", "qualificationsPreferred" : "Minimum 5 years Customer Service experience, Bachelor's degree preferred, Knowledge of Credit Reporting, Knowledge of Fair Credit Reporting Act, Knowledge of HCA servicing products, Knowledge of HCA servicing processes, Knowledge of HCA servicing procedures", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1. Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. · Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. · Identify opportunities to drive operational and performance improvements across the department and company. · Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. · Work individually and as a team to ensure process flow and productivity SLA’s are met. 2. Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3. Report trends and/or service issues to the leadership tea 4. Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5. Perform all other duties as assigned. What You Will Bring · Minimum 3 years automotive or general finance experience · Prior Customer Service experience in a role responsible for escalations · Minimum 5 years Customer Service experience preferred · High School graduate required · Bachelor’s degree preferred · Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion · A proven ability to effectively resolve customer concerns · Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred · Knowledge of HCA servicing products, processes and procedures is preferred · Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America. Skills: Dispute resolution, Customer service, Process improvement. Provide customers resolution to disputes. Provide customers resolution to debt validation", "createdAt" : "2026-06-14T04:38:34.771", "lastUpdated" : "2026-06-15T11:35:41.167", "ingestTimestamp" : "2026-06-14T04:38:34.771", "mongoId" : "694ae6cd70f0b99d589b27af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Debt validation", "Credit reporting", "Dispute resolution", "Customer service", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 666.4263, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305e91f292fd229cf71907", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:47:13.192", "fingerprint" : "1f668aa65e7ee3711f02dcf14457d74dbcbc60cd8a4784a16463ec1766bd2ccd", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "problemSolvingSkills" : "Research and resolve", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-16T00:09:58.299", "lastUpdated" : "2026-06-16T09:47:13.192", "ingestTimestamp" : "2026-06-16T00:09:58.299", "mongoId" : "6a305e91f292fd229cf71907", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 661.7246, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306189f292fd229cf96e1a", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:09:17.381", "fingerprint" : "fe6d585ea56cc1f8fd2c9af444f999a2bc0706e7360a7ebbc60d7d5f4b00d6be", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "documentationSkills" : "Insurance refund letters", "problemSolvingSkills" : "Research and resolve overpaid and denied claims", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-15T23:54:17.740", "lastUpdated" : "2026-06-16T09:09:17.381", "ingestTimestamp" : "2026-06-15T23:54:17.740", "mongoId" : "6a306189f292fd229cf96e1a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 661.7246, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6c9f74d8ee00a091a2ba", "title" : "Associate Vice President, Client Experience", "company" : "Connor, Clark & Lunn Private Capital Ltd. ", "industry" : "Financial Services", "salary" : { "min" : 140000.0, "max" : 190000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto, Ontario, Canada", "locations" : [ "Toronto", "Ontario", "Canada", "Vancouver", "British Columbia", "Canada" ], "certifications" : [ "CFP designation" ], "timestamp" : "2026-06-15T05:02:14.112", "fingerprint" : "63d17c7fd6c18561988dea5bdf5da018b3f21983e3810a3523cc9f49e1df3f85", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/pcm/jobs/4223914009", "externalId" : "4223914009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Financial planning", "Client advisory", "Change management", "Strategic thinking", "Practical execution" ], "hardSkillsList" : [ "Financial planning", "Client advisory" ], "hardSkills" : [ { "name" : "Financial planning", "level" : "intermediate" }, { "name" : "Client advisory", "level" : "intermediate" } ], "majorSkills" : "Client experience, Financial planning, Change leadership", "majorSkillsList" : [ "Client experience", "Financial planning", "Change leadership" ], "coreResponsibilities" : "Lead implementation of Conquest software, Integrate Conquest software, Optimize Conquest software, Collaborate across Sales, Collaborate across Operations, Collaborate across Marketing, Collaborate across Compliance, Collaborate across Technology, Deliver optimized Advisor experience, Deliver optimized client experience, Design Wealth Advisor training, Deliver Wealth Advisor training, Design Wealth Advisor workshops, Deliver Wealth Advisor workshops, Design one-on-one coaching, Deliver one-on-one coaching, Drive adoption of tools, Drive adoption of processes, Support Advisors delivering holistic experience, Support Advisors delivering goals-based experience, Provide ongoing coaching, Provide troubleshooting support, Enable Advisors to refer opportunities, Participate in client meetings", "teamCollaboration" : "Collaborate across Sales; Collaborate across Operations; Collaborate across Marketing; Collaborate across Compliance; Collaborate across Technology", "domainKnowledge" : "Wealth management; Private wealth; Wealth planning; Financial planning software; Goals-based experience; Investment management", "domainList" : [ "wealth-management", "private-wealth", "wealth-planning", "financial-planning-software", "goals-based-experience", "investment-management" ], "domainSpecificKnowledge" : [ "Wealth management", "Private wealth", "Wealth planning", "Financial planning software", "Goals-based experience", "Investment management" ], "communicationSkills" : "Exceptional communication; Interpersonal skills", "problemSolvingSkills" : "Troubleshooting support; Practical execution", "qualificationsBasic" : "CFP designation, 10+ years wealth management, 3+ years Conquest software, Financial planning foundation, Client advisory skills, Experience coaching advisors, Proven change management", "qualificationsPreferred" : "Ability to balance strategic thinking, Exceptional communication skills, Interpersonal skills, Ability to influence without authority", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Interested in joining one of Canada’s top performing asset managers? We are looking for an Associate Vice President, Client Experience for a new vacancy on our Private Capital team. In this role, you will play a pivotal part in enhancing the experience that our Wealth Advisors deliver to their clients. Acting as a strategic and hands-on partner, you will help embed modern tools and consistent, client-centric practices across the business. A core focus of this position is leading the integration, launch, and ongoing adoption of Conquest financial planning software, enabling Advisors to deliver a more comprehensive, goals-based client experience. If you have deep financial planning expertise, thrive in change leadership roles, and enjoy influencing experienced professionals in a high-performance environment, this could be the next great step in your career. What You Will Do: Lead the implementation, integration, and optimization of Conquest financial planning software. Collaborate across Sales, Operations, Marketing, Compliance, and Technology to deliver an optimized Advisor and client experience. Design and deliver Wealth Advisor training, workshops, and one-on-one coaching to drive adoption of tools and processes. Support Advisors in delivering a holistic, goals‑based experience that compliments investment management. Provide ongoing coaching and troubleshooting support to Advisors. Enable Advisors to confidently refer financial planning and tax opportunities to qualified external professionals, ensuring a seamless and integrated client experience. Participate in client meetings where advanced case support would enable the sales process. What You Bring: A CFP designation 10+ years in wealth management, private wealth, or wealth planning roles. 3+ years hands-on experience with Conquest financial planning software. Strong financial planning foundation and client advisory skills. Experience coaching or enabling Wealth Advisors directly. Proven change management experience, including adoption of new tools or processes. Ability to balance strategic thinking with practical execution. Exceptional communication and interpersonal skills, with the ability to influence without authority. The salary range for this position is $140,000 to $190,000. The salary range provided reflects the base salary range for this position as required by legislation. In addition, we offer a comprehensive total rewards package which includes an annual performance bonus, our long-term incentive program and profit sharing. Further questions may be directed to the HR team during the interview process. #LI-HYBRID #LI-RD1 For a closer look at how you can build your career with us, we invite you to explore cclgroup.com.  CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.  Your application will be reviewed by a member of the hiring team - AI is not used in the screening, assessment or selection of applications at this time.", "summaryDescription" : "Associate Vice President, Client Experience at Connor, Clark & Lunn Private Capital Ltd. . Skills: Client experience, Financial planning, Change leadership. Lead implementation of Conquest software. Integrate Conquest software", "postedDate" : "2026-06-14T08:01:52.279", "createdAt" : "2026-06-14T08:01:52.279", "lastUpdated" : "2026-06-15T05:02:14.112", "ingestTimestamp" : "2026-06-14T08:01:52.279", "mongoId" : "6a2c6c9f74d8ee00a091a2ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Financial planning", "Client advisory", "Client experience", "Change leadership", "Change management", "Strategic thinking", "Practical execution", "Wealth management", "Private wealth", "Wealth planning", "Financial planning software", "Goals-based experience", "Investment management", "CFP designation" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 1.0, "_score" : 661.25214, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307954f292fd229c03160a", "title" : "Workplace Experience Manager", "company" : "Reflection", "industry" : "Operations", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Workplace Experience Manager in New York, USA, with adjustments for the technology industry and company size." }, "location" : "New York", "locations" : [ "New York" ], "timestamp" : "2026-06-16T15:20:53.433", "fingerprint" : "19fd7599a0b116c821890406148032f3d4a586a491eeb86dd8c859b68ab47a3e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/reflectionai/4e763fbb-93bc-4a3d-9081-31e2574bb5e1/application", "externalId" : "4e763fbb-93bc-4a3d-9081-31e2574bb5e1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Organizational skills", "Vendor management", "Facilities management", "Budget management" ], "majorSkills" : "Office operations, Workplace experience", "majorSkillsList" : [ "Office operations", "Workplace experience" ], "coreResponsibilities" : "Own day-to-day office operations, Manage facilities, Manage supplies, Manage meeting rooms, Manage vendors, Serve as primary point of contact for building, Serve as primary point of contact for maintenance, Serve as primary point of contact for external, Keep office clean, Keep office organized, Keep office fully functional, Coordinate repairs, Coordinate services, Coordinate workspace improvements, Partner with People Ops to support onboarding, Partner with IT to support onboarding, Ensure desks are ready, Ensure equipment is ready, Ensure access is ready, Coordinate in-office catering, Coordinate team events, Coordinate company offsites, Maintain health and safety practices, Maintain compliance documentation, Maintain workplace safety procedures", "teamCollaboration" : "Work across teams; Work across levels; Partner with People Ops; Partner with IT", "qualificationsBasic" : "Proven experience in office management, Proven experience in workplace operations, Experience setting up vendors, Experience managing facilities, Experience managing office budgets", "qualificationsPreferred" : "Experience in a startup environment, Experience in a high-growth environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "OUR MISSION Reflection’s mission is to build open superintelligence and make it accessible to all. We’re developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond. ROLE OVERVIEW We’re looking for an Office Manager to own the day-to-day operations of our New York City office and build the environment where our team does their best work. This is a hands-on, high-ownership role at the center of everything that keeps the office running: facilities, vendors, onboarding, events, and compliance. Our NYC office is growing fast, and you’ll play a key part in making our new ~8,000 sq ft space operational, organized, and genuinely welcoming from day one. You’ll work closely with People Ops and IT and will be the first and last line of defense for the physical workplace. WHAT YOU’LL DO - Own all day-to-day office operations: facilities, supplies, meeting rooms, vendor management - Serve as primary point of contact for building management, maintenance, and external vendors - Keep the office clean, organized, and fully functional for employees and guests - Coordinate repairs, services, and workspace improvements - Partner with People Ops and IT to support seamless onboarding for new hires - Ensure desks, equipment, and access are ready before day one - Coordinate in-office catering, lunches, team events, socials, and company offsites - Maintain health and safety practices, compliance documentation, and workplace safety procedures WHAT WE’RE LOOKING FOR - Proven experience in office management, workplace operations, or a similar role, ideally in a startup or high-growth environment - Strong organizational skills with the ability to manage competing priorities without dropping anything - A highly resourceful individual, eager to build systems and processes for scale - Experience setting up and managing vendors, facilities, and office budgets - Clear communicator who is comfortable working across teams and levels - High ownership mindset: you spot problems before they surface and solve them without being asked - Reliable and detail-oriented, with the judgment to know when to escalate WHAT WE OFFER: We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent-dense team. You will help define our future as a company, and help define the frontier of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported. - Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally. - Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance. - Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning. - Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time. - Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.", "summaryDescription" : "Workplace Experience Manager at Reflection. Skills: Office operations, Workplace experience. Own day-to-day office operations. Manage facilities", "createdAt" : "2026-06-16T01:59:48.322", "lastUpdated" : "2026-06-16T15:20:53.433", "ingestTimestamp" : "2026-06-16T01:59:48.322", "mongoId" : "6a307954f292fd229c03160a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Office operations", "Workplace experience", "Organizational skills", "Vendor management", "Facilities management", "Budget management" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 650.31976, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3066ebf292fd229cfb72fb", "title" : "Resident Experience Manager", "company" : "Hillpointe", "industry" : "Real Estate", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Resident Experience Manager in Ocala, United States, adjusted for the Real Estate industry and full-time employment." }, "location" : "Ocala, Florida, United States", "locations" : [ "Ocala", "Florida", "United States" ], "timestamp" : "2026-06-16T08:56:54.015", "fingerprint" : "dd9c8f3c24ffdea91bfc25d4c53efc18839060175863e7896ed5b60d7c589b78", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/5262928008", "externalId" : "5262928008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ocala", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.1871986,-82.1400923" } ], "locationText" : "Ocala, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "majorSkills" : "Sales, Leasing, Customer service", "majorSkillsList" : [ "Sales", "Leasing", "Customer service" ], "coreResponsibilities" : "Conduct sales and leasing activities, Collaborate on marketing strategies, Collaborate on social media presence, Utilize CRM and leasing software, Track follow up and applicant progress, Lead and support the guest service team, Provide guidance to guest service team, Delegate tasks to guest service team, Ensure performance standards are met, Engage with prospects and residents, Ensure resident satisfaction, Provide timely responses to inquiries, Identify opportunities for process improvement, Offer innovative solutions, Stay updated on industry trends, Stay updated on best practices", "teamCollaboration" : "Guest service team", "domainKnowledge" : "Workforce housing", "domainList" : [ "workforce-housing" ], "domainSpecificKnowledge" : [ "Workforce housing" ], "toolProficiency" : [ "CRM software", "Leasing software" ], "problemSolvingSkills" : "Identify operational improvements; Offer innovative solutions", "specialRequirements" : "Ability to move throughout property, Ability to climb stairs, Ability to navigate multi-story buildings, Ability to lift up to 25 pounds, Ability to operate standard office equipment, Ability to communicate effectively, Visual and auditory ability sufficient, May be exposed to varying weather conditions, Work schedule may include weekends, Work schedule may include evenings, Work schedule may include holidays, Local travel may be required", "outcomesObjectives" : "Meet revenue targets; Meet occupancy targets; Achieve highest level of overall retention", "qualificationsBasic" : "Two or more years of property management experience, Ability to work a flexible schedule, including weekends, High School diploma or equivalent, Ability to physically access all community areas, Valid driver’s license", "qualificationsPreferred" : "Previous experience in leasing, Previous experience in sales, Previous experience in customer service, Previous experience in related field", "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is responsible for executing daily leasing activities and renewal engagement with both prospective residents and current residents while delivering excellent customer service. This role will involve identifying operational improvements and contributing innovative solutions while staying current with industry trends. Key Responsibilities Conduct sales and leasing activities to meet revenue and occupancy targets. Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates. Utilize CRM and leasing software to track follow up and applicant progress. Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals. Engage with prospects and residents to ensure their satisfaction. Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns. Identify opportunities for process improvement and offer innovative solutions. Stay updated on industry trends and best practices for continuous improvement Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month Qualifications & Abilities Two or more years of property management experience required. Ability to work a flexible schedule, including weekends. Detail-oriented with excellent organizational and time management skills High School diploma or equivalent. Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes. Previous experience in leasing, sales, customer service, or related field preferred Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals. Ability to physically access all community areas. Valid driver’s license for property operations and local travel (if required) Physical Requirements Frequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties. Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas. Ability to climb stairs and navigate multi‑story buildings as required. Ability to lift, carry, push, or pull up to 25 pounds occasionally (e.g., marketing materials, signage, office supplies). Ability to operate standard office equipment including computers, phones, printers, and mobile devices. Ability to communicate effectively in person, over the phone, and via electronic communication. Visual and auditory ability sufficient to observe surroundings, read documents, and interact with residents, prospects, and team members. Work Conditions Primarily works in a leasing office environment, with regular time spent indoors and outdoors throughout the community. May be exposed to varying weather conditions (heat, rain, humidity) while conducting property tours or attending on‑site activities. Work schedule may include weekends, evenings, and occasional holidays based on business needs and occupancy goals. Fast‑paced, customer‑focused environment with frequent interaction with residents, prospects, vendors, and internal stakeholders. Expected to maintain a professional appearance and demeanor while representing the community and brand. Local travel within the community or to nearby properties may be required.", "summaryDescription" : "Resident Experience Manager at Hillpointe. Skills: Sales, Leasing, Customer service. Conduct sales and leasing activities. Collaborate on marketing strategies", "postedDate" : "2026-06-15T23:24:51.113", "createdAt" : "2026-06-15T23:24:51.113", "lastUpdated" : "2026-06-16T08:56:54.015", "ingestTimestamp" : "2026-06-15T23:24:51.113", "mongoId" : "6a3066ebf292fd229cfb72fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Sales", "Leasing", "Customer service", "Workforce housing", "CRM software", "Leasing software" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 648.3093, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 648.0492, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ec874d8ee00a09539d7", "title" : "AVP, Head of Client Experience, Asia", "company" : "Sotheby's", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for AVP, Head of Client Experience in Hong Kong, adjusted for executive seniority in the luxury goods industry." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T01:56:55.325", "fingerprint" : "e9f4b64b5f8aced45e3374cd5677112c7df9daedfc8f35a1bed8da1d9eeb5a03", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/sothebys/jobs/6020501004", "externalId" : "6020501004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City. THE ROLE The Associate Vice President, Regional Head of Client Experience – Asia is a senior leader accountable for building client experience into a clear and durable competitive advantage for the business. This role owns how clients are supported, engaged, and retained across the full lifecycle—from initial interaction through post‑sale support—across contact centers, in‑person touchpoints, and digital channels. With a strong background in contact center operations, hospitality‑driven service models, and digital journey optimization, this leader translates elevated client expectations into scalable, high‑performing service delivery. The AVP drives measurable improvements in responsiveness, issue resolution, client satisfaction, and journey simplicity, ensuring experiences are seamless, intuitive, and aligned with brand standards. This position leads through influence as much as authority, partnering cross‑functionally to simplify processes, reduce client hand‑offs, and embed consistent service standards across the organization. A core focus of the role is developing strong managers who can effectively lead both operations and people—building a leadership bench capable of sustaining service excellence, continuous improvement, and growth. RESPONSIBILITIES Hospitality‑Led Service Excellence Own client experience as a strategic differentiator for the region, positioning service excellence as a sustained competitive advantage that drives loyalty, repeat engagement, and brand distinction. Lead the design and execution of the end‑to‑end client journey across contact center, in‑person, and digital channels, ensuring experiences are frictionless, responsive, and consistently exceed client expectations. Build and embed a client‑first hospitality culture rooted in empathy, ownership, and proactive problem solving across all client‑facing teams. Translate hospitality principles into clear, measurable service standards applicable across physical locations, contact centers, and digital interactions. Serve as a visible leader and role model for service excellence, reinforcing expectations through behavior, communication, and decision‑making. Performance Management & Digital Journey Leadership Lead and continuously evolve contact center operations, optimizing multi‑channel service delivery (phone, email, and digital) with a focus on speed, quality, and first‑contact resolution. Partner cross‑functionally to optimize online checkout and post‑sale experiences, reducing friction and improving clarity throughout the digital client journey. Leverage client feedback and behavioral insights to refine workflows, messaging, and support models across assisted and self‑service experiences. Define, track, and actively manage key client experience metrics, including response time, issue resolution, escalation trends, and client satisfaction. Use data and insights to prioritize initiatives, focus teams on the highest‑impact work, and drive continuous improvement in client outcomes. Establish disciplined performance rhythms that translate insight into action and measurable service improvements. Identify and eliminate unnecessary client hand‑offs, redundancies, and friction across the client journey to improve accountability and speed to resolution. Partner with internal stakeholders to redesign processes that simplify client interactions while improving operational effectiveness. Ensure client experience processes are scalable, repeatable, and resilient to support growth and seasonal demand. People & Change Leadership Lead, coach, and develop managers responsible for both service delivery and people leadership. Strengthen leadership capability by developing managers who can drive performance, lead teams effectively, and resolve complex client and operational challenges. Foster a culture of ownership, accountability, and continuous improvement, empowering leaders to act decisively in service of the client. Lead client experience transformation initiatives across diverse stakeholder groups, aligning teams around shared priorities and outcomes. Influence senior leaders and partners to adopt new service models, tools, and ways of working that elevate client satisfaction. Communicate clearly and consistently to build momentum, alignment, and accountability throughout periods of change. IDEAL EXPERIENCE & COMPETENCIES 8+ years leadership experience building and scaling client experience, customer operations, or service organizations within high‑expectation environments. Deep expertise in contact center operations, including multi‑channel service delivery and performance optimization at scale. Strong hospitality background with the ability to translate service excellence into structured, measurable operating models. Demonstrated success optimizing digital and online client journeys, including checkout and post‑transaction support. Proactive and self-directed leader, able to make high level decision with high accountability. Data‑driven leadership approach, using metrics and client insight to guide decisions and prioritize improvement efforts. Proven ability to lead change through influence, aligning cross‑functional stakeholders around a shared service vision. Track record of developing managers who can effectively lead people while delivering strong operational performance. Clear, confident communicator with executive presence and the ability to drive accountability at all levels. Results‑oriented, resilient, and comfortable operating in fast‑paced, client‑facing environments. To view our Candidate Privacy Notice for the US, please click here. To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here. The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.", "summaryDescription" : "AVP, Head of Client Experience, Asia at Sotheby's", "postedDate" : "2026-06-14T21:30:15.230", "createdAt" : "2026-06-14T21:30:15.230", "lastUpdated" : "2026-06-16T01:56:55.325", "ingestTimestamp" : "2026-06-14T21:30:15.230", "mongoId" : "6a2c7ec874d8ee00a09539d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "_score" : 647.9018, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Luxury Goods", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176c774d8ee00a0c1adca", "title" : "Senior Product Manager, WW Resolutions experience, World Wide Returns & Recommerce", "company" : "Amazon Dev Center India", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, Logistics", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Product Manager in E-commerce in Hyderabad, India, adjusted for Amazon's size and industry, with a focus on the specified experience." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T06:38:37.503", "fingerprint" : "101a73f72f9e73e2538718020661886967049b5b9553faee7ab3189fb8c99a34", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439139/apply", "externalId" : "f6ca0d55-2f4b-4912-b39e-922a25795cb2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap planning", "User stories", "Scalable solutions design", "Automated solutions design", "Data gathering", "Actionable insights generation", "Business performance reviews", "Business plan development" ], "hardSkillsList" : [ "Product management", "Program management", "Product marketing", "Business development", "Technology management", "Roadmap strategy", "Product delivery", "Feature delivery", "Data analysis" ], "hardSkills" : [ { "name" : "Product management", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" }, { "name" : "Product marketing", "level" : "intermediate" }, { "name" : "Business development", "level" : "intermediate" }, { "name" : "Technology management", "level" : "intermediate" }, { "name" : "Roadmap strategy", "level" : "intermediate" }, { "name" : "Product delivery", "level" : "intermediate" }, { "name" : "Feature delivery", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Roadmap planning, Cross-functional collaboration, Customer experience", "majorSkillsList" : [ "Product strategy", "Roadmap planning", "Cross-functional collaboration", "Customer experience" ], "coreResponsibilities" : "Own charter for return resolution, Collaborate with technical teams, Collaborate with operations teams, Collaborate with business teams, Design scalable solutions, Design automated solutions, Improve customer return experience, Improve re-commerce programs, Champion global Amazon processes, Identify improvement opportunities, Devise strategies for improvements, Guide improvement efforts worldwide, Implement improvement efforts worldwide, Plan product roadmap, Prioritize product roadmap, Understand product systems, Understand product technologies, Articulate technology needs, Mitigate risks proactively, Reduce product exposure to failure", "teamCollaboration" : "Cross-functional teams; Technical teams; Operations teams; Business teams; Product managers; Software developers; Program managers; Operational partners; Business retail teams", "projectManagementSkills" : [ "Roadmap planning", "Prioritization", "Project implementation" ], "domainKnowledge" : "Returns management; Re-commerce; Sustainability; Customer experience", "domainList" : [ "returns-management", "re-commerce", "sustainability", "customer-experience" ], "domainSpecificKnowledge" : [ "Returns management", "Re-commerce", "Sustainability", "Customer experience" ], "innovationCreativity" : "Innovate for customers; Invent on behalf of customers", "problemSolvingSkills" : "Problem solving; Analytical skills; Data gathering skills; Translate data to insights", "qualificationsBasic" : "5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Bachelor's degree, Own/drive roadmap strategy, End-to-end product delivery, Feature delivery and tradeoffs, Product manager or owner experience", "qualificationsPreferred" : "Influencing senior leadership, Working across functional teams, Working with senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. In this role you will invent on behalf of customers where you will own a charter of providing a most relevant return resolution for the customers, every single time. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Amazon is Earth’s most customer-centric company and in WW RR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! Key job responsibilities In this role, you will be working with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide. You will be a leader, required to collaborate cross-functionally with technical, operations, and business retail teams to design scalable and automated solutions to customer problems. Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently in a fast-paced and rapidly changing environment Excellent Product Management skills with a proven ability to design scalable solutions and drive projects to successful implementation Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights Participate in internal business performance reviews and business reviews to understand trends, develop action plans, and share business plans and performance A day in the life You will work with a team of high performing Product/Program Managers, tech counter part on planning and prioritization of product roadmap. You understand the systems and technologies behind your product, their limitations, scaling factors, boundary conditions, and reasons for architectural decisions. You are capable of articulating when a new technology is needed (and when it is not) or discuss the differences between two technology offerings. You proactively mitigate risks and help reduce a product’s exposure to classic failure modes. About the team Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision. Basic Qualifications: - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Product Manager, WW Resolutions experience, World Wide Returns & Recommerce at Amazon Dev Center India. Skills: Product strategy, Roadmap planning, Cross-functional collaboration, Customer experience. Own charter for return resolution. Collaborate with technical teams", "postedDate" : "2026-06-13T18:39:16.154", "createdAt" : "2026-06-13T18:39:16.154", "lastUpdated" : "2026-06-15T06:38:37.503", "ingestTimestamp" : "2026-06-13T18:39:16.154", "mongoId" : "6a2176c774d8ee00a0c1adca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439139/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product management", "Program management", "Product marketing", "Business development", "Technology management", "Roadmap strategy", "Product delivery", "Feature delivery", "Data analysis", "Product strategy", "Roadmap planning", "Cross-functional collaboration", "Customer experience", "User stories", "Scalable solutions design", "Automated solutions design", "Data gathering", "Actionable insights generation", "Business performance reviews", "Business plan development", "Prioritization", "Project implementation", "Returns management", "Re-commerce", "Sustainability" ], "skillCount" : 25, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 634.0851, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2eb37e74d8ee00a0e7e71f", "title" : "Lead Product Manager - Client Digital Experience", "company" : "QIMA", "industry" : "Environmental Services", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Product Manager in London, UK, adjusted for the technology industry and company size." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T23:53:46.289", "fingerprint" : "c4694a8c2a37b94be3a1025c1e70b8fa1e51acacbdf2e0d5b4a3599dcb4d88d4", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/QIMA/744000131844841-lead-product-manager-client-digital-experience", "externalId" : "744000131844841", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "AI", "professionalSkills" : [ "Business analysis", "Technical program management" ], "hardSkillsList" : [ "User research", "Business case development", "Product strategy", "Roadmap delivery", "Iterative roadmap increments", "Metric definition", "Data analysis" ], "hardSkills" : [ { "name" : "User research", "level" : "intermediate" }, { "name" : "Business case development", "level" : "intermediate" }, { "name" : "Product strategy", "level" : "intermediate" }, { "name" : "Roadmap delivery", "level" : "intermediate" }, { "name" : "Iterative roadmap increments", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Roadmap delivery, Client portal development, AI-augmented product practices", "majorSkillsList" : [ "Product strategy", "Roadmap delivery", "Client portal development", "AI-augmented product practices" ], "coreResponsibilities" : "Define vision for unified client portal, Own discovery for client-facing digital layer, Own strategy for client-facing digital layer, Own roadmap for client-facing digital layer, Own delivery for client-facing digital layer, Build deep expertise on client needs, Design user research practices, Lead user research practices, Build fluency in QIMA's business context, Build business cases, Align stakeholders on product direction, Design simplified client experience, Design client digital experience with modularity, Champion iterative delivery approach, Break down complex problems, Clear blockers for teams, Define metrics for client digital experience, Build discipline to track metrics, Use data to prioritise ruthlessly, Report progress to stakeholders, Embed AI in ways of working, Rethink customer solutions with AI, Raise bar for product team with AI", "teamCollaboration" : "Across product teams; Across engineering teams; Across data teams; Across design teams; Across operations teams; Across commercial teams; With sales partners; With marketing partners; With operations partners; With finance partners", "projectManagementSkills" : [ "Roadmap planning", "Iterative delivery" ], "domainKnowledge" : "Client digital experience; Quality control; Compliance; Supply chains; Testing Inspection Certification industry; AI-powered insights", "domainList" : [ "client-digital-experience", "quality-control", "compliance", "supply-chains", "testing-inspection-certification-industry", "ai-powered-insights" ], "domainSpecificKnowledge" : [ "Client digital experience", "Quality control", "Compliance", "Supply chains", "Testing Inspection Certification industry", "AI-powered insights" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "specialRequirements" : "Willing to relocate", "outcomesObjectives" : "Simplify client digital experience; Make client digital experience efficient; Make client digital experience valuable; Create unified client portal; Save clients time; Surface valuable insights; Build for scale across divisions; Deliver value iteratively; Connect product decisions to business outcomes; Accelerate AI impact; Amplify AI impact", "qualificationsBasic" : "7+ years product management, High-growth or scale-up experience, High agency and ownership, Bias for action and iterative mindset, Analytically sharp, Full professional proficiency in clear written and verbal communication, Located in Paris or London", "qualificationsPreferred" : "Other languages, Familiarity with TIC, Familiarity with supply chain, Familiarity with quality management, Familiarity with adjacent operational domains", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At QIMA , we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you. Key Responsibilities Know Your Clients * QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Build Internal Partnerships * You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. Make it Simple * Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment. Build for Scale * QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. Deliver at Pace * QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. Measure Impact * You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform. AI-Augmented * From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works. ## Qualifications Required * At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment. * High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role. * High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes. * Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress. * Analytically sharp: you use data to make the case, even when it is imperfect * No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value. * Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you. * Full professional proficiency in English; clear written and verbal communication. * Located in Paris or London, or willing to relocate. Preferred (not mandatory) * Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint * Familiarity with TIC, supply chain, quality management, or adjacent operational domains ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Lead Product Manager - Client Digital Experience at QIMA. Skills: Product strategy, Roadmap delivery, Client portal development, AI-augmented product practices. Define vision for unified client portal. Own discovery for client-facing digital layer", "postedDate" : "2026-06-12T08:51:23.000", "createdAt" : "2026-06-14T22:05:55.095", "lastUpdated" : "2026-06-15T23:53:46.289", "ingestTimestamp" : "2026-06-14T22:05:55.095", "mongoId" : "6a2eb37e74d8ee00a0e7e71f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "User research", "Business case development", "Product strategy", "Roadmap delivery", "Iterative roadmap increments", "Metric definition", "Data analysis", "Client portal development", "AI-augmented product practices", "Business analysis", "Technical program management", "Roadmap planning", "Iterative delivery", "Client digital experience", "Quality control", "Compliance", "Supply chains", "Testing Inspection Certification industry", "AI-powered insights" ], "skillCount" : 19, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 633.9572, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 633.86127, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305cb1f292fd229cf631fd", "title" : "Lead Product Manager - Client Digital Experience", "company" : "QIMA", "industry" : "Environmental Services", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Product Manager in London, United Kingdom, with adjustments for seniority and the technology industry." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T08:31:06.304", "fingerprint" : "66b2042cc2c569ecb9140aa12301a1d7061972c7dc656af4de5736afd86c2cea", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/QIMA/744000131844841-lead-product-manager-client-digital-experience", "externalId" : "744000131844841", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "AI", "professionalSkills" : [ "Business analysis", "Technical program management" ], "majorSkills" : "Product strategy, Roadmap development, User research, Stakeholder alignment", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User research", "Stakeholder alignment" ], "coreResponsibilities" : "Define vision for unified client portal, Own discovery for client-facing digital layer, Own strategy for client-facing digital layer, Own roadmap for client-facing digital layer, Own delivery for client-facing digital layer, Build expertise on client needs, Design user research practices, Lead user research practices, Build fluency in business context, Build business cases, Align stakeholders across divisions, Design simplified client experience, Design client experience for scale, Balance client needs with scale, Champion iterative delivery approach, Break down complex problems, Clear blockers for teams, Define metrics for client experience, Track client experience metrics, Use data to prioritize, Report progress to stakeholders, Embed AI in ways of working, Rethink customer solutions with AI", "teamCollaboration" : "Cross-functional teams; Across product, engineering, data, design, operations, commercial", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Client digital experience; Quality control; Compliance; Supply chains; AI-augmented product practices; TIC; Supply chain management; Quality management", "domainList" : [ "client-digital-experience", "quality-control", "compliance", "supply-chains", "ai-augmented-product-practices", "tic", "supply-chain-management", "quality-management" ], "domainSpecificKnowledge" : [ "Client digital experience", "Quality control", "Compliance", "Supply chains", "AI-augmented product practices", "TIC", "Supply chain management", "Quality management" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Willing to relocate to London", "outcomesObjectives" : "Deliver unified client portal; Achieve quality excellence; Simplify client onboarding; Improve service booking; Enhance payment process; Streamline report retrieval; Optimize analytical insights access; Reduce client friction; Increase conversion; Enable cross-sell; Unlock client intelligence; Build foundation for AI insights; Offer value-added offerings", "qualificationsBasic" : "7+ years product management, High-growth or scale-up experience, High agency and ownership, Bias for action and iterative mindset, Analytically sharp, Run client interviews, Pull own data, Write the spec, Review the design, Chase the dependency, AI-augmented product practices, Full professional proficiency in communication", "qualificationsPreferred" : "Other languages, Familiarity with TIC, Familiarity with supply chain, Familiarity with quality management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At QIMA , we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you. Key Responsibilities Know Your Clients * QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Build Internal Partnerships * You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. Make it Simple * Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment. Build for Scale * QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. Deliver at Pace * QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. Measure Impact * You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform. AI-Augmented * From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works. ## Qualifications Required * At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment. * High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role. * High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes. * Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress. * Analytically sharp: you use data to make the case, even when it is imperfect * No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value. * Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you. * Full professional proficiency in English; clear written and verbal communication. * Located in Paris or London, or willing to relocate. Preferred (not mandatory) * Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint * Familiarity with TIC, supply chain, quality management, or adjacent operational domains ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Lead Product Manager - Client Digital Experience at QIMA. Skills: Product strategy, Roadmap development, User research, Stakeholder alignment. Define vision for unified client portal. Own discovery for client-facing digital layer", "postedDate" : "2026-06-12T08:51:23.000", "createdAt" : "2026-06-15T23:56:40.496", "lastUpdated" : "2026-06-16T08:31:06.304", "ingestTimestamp" : "2026-06-15T23:56:40.496", "mongoId" : "6a305cb1f292fd229cf631fd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User research", "Stakeholder alignment", "Business analysis", "Technical program management", "Roadmap planning", "Client digital experience", "Quality control", "Compliance", "Supply chains", "AI-augmented product practices", "TIC", "Supply chain management", "Quality management" ], "skillCount" : 15, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 633.6396, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2eb37e74d8ee00a0e7e720", "title" : "Lead Product Manager - Client Digital Experience", "company" : "QIMA", "industry" : "Environmental Services", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Lead Product Manager in Paris, France, adjusted for the logistics industry and company size." }, "location" : "Paris, IDF, France", "locations" : [ "Paris", "IDF", "France" ], "timestamp" : "2026-06-16T00:26:50.693", "fingerprint" : "f66aed6b22194a552b4a92c201909eb31e9936f12cb85f981e10cdf7cc36dd6b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/QIMA/744000131845389-lead-product-manager-client-digital-experience", "externalId" : "744000131845389", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paris", "state" : "IDF", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8534951,2.3483915" } ], "locationText" : "Paris, IDF, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "AI", "professionalSkills" : [ "Business analysis", "Technical program management" ], "majorSkills" : "Product strategy, Roadmap development, User stories, Cross-functional collaboration", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User stories", "Cross-functional collaboration" ], "coreResponsibilities" : "Define vision for unified client portal, Deliver vision for unified client portal, Own discovery for client-facing digital layer, Own strategy for client-facing digital layer, Own roadmap for client-facing digital layer, Own delivery for client-facing digital layer, Build expertise on client needs, Build expertise on client pain points, Design discovery practices, Lead discovery practices, Design user research practices, Lead user research practices, Build fluency in business context, Build business cases, Align stakeholders on product direction, Design simplified client experience, Design experience that saves client time, Design experience that surfaces insights, Design client digital experience with modularity, Break down complex problems, Set pace of delivery, Define metrics for client digital experience, Track metrics for client digital experience, Use data to prioritise, Report progress to stakeholders, Embed AI in ways of working, Rethink customer solutions with AI, Raise bar for product team", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Data teams; Design teams; Operations teams; Commercial teams; Sales teams; Marketing teams; Finance teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Client onboarding; Service booking; Quality data; Compliance data; AI-powered insights; Value-added offerings; Client portal; Modular platform; AI-augmented product practices", "domainList" : [ "client-onboarding", "service-booking", "quality-data", "compliance-data", "ai-powered-insights", "value-added-offerings", "client-portal", "modular-platform", "ai-augmented-product-practices" ], "domainSpecificKnowledge" : [ "Client onboarding", "Service booking", "Quality data", "Compliance data", "AI-powered insights", "Value-added offerings", "Client portal", "Modular platform", "AI-augmented product practices" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Make client-facing digital experience simple; Make client-facing digital experience efficient; Make client-facing digital experience valuable; Achieve quality excellence; Disrupt Testing, Inspection, Certification industry; Achieve company mission", "qualificationsBasic" : "7+ years product management, Demonstrated ownership in complex environment, High-growth or scale-up experience, High agency and ownership, Bias for action and iterative mindset, Analytically sharp, Full professional proficiency in written communication, Full professional proficiency in verbal communication, Located in Paris or London, Willing to relocate", "qualificationsPreferred" : "French language proficiency, Spanish language proficiency, Portuguese language proficiency, Mandarin language proficiency, Familiarity with TIC, Familiarity with supply chain, Familiarity with quality management, Familiarity with adjacent operational domains", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At QIMA , we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you. Key Responsibilities Know Your Clients * QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Build Internal Partnerships * You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. Make it Simple * Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment. Build for Scale * QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. Deliver at Pace * QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. Measure Impact * You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform. AI-Augmented * From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works. ## Qualifications Required * At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment. * High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role. * High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes. * Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress. * Analytically sharp: you use data to make the case, even when it is imperfect * No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value. * Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you. * Full professional proficiency in English; clear written and verbal communication. * Located in Paris or London, or willing to relocate. Preferred (not mandatory) * Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint * Familiarity with TIC, supply chain, quality management, or adjacent operational domains ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Lead Product Manager - Client Digital Experience at QIMA. Skills: Product strategy, Roadmap development, User stories, Cross-functional collaboration. Define vision for unified client portal. 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Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you. Key Responsibilities Know Your Clients * QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Build Internal Partnerships * You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. Make it Simple * Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment. Build for Scale * QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. Deliver at Pace * QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. Measure Impact * You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform. AI-Augmented * From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works. ## Qualifications Required * At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment. * High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role. * High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes. * Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress. * Analytically sharp: you use data to make the case, even when it is imperfect * No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value. * Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you. * Full professional proficiency in English; clear written and verbal communication. * Located in Paris or London, or willing to relocate. Preferred (not mandatory) * Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint * Familiarity with TIC, supply chain, quality management, or adjacent operational domains ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Lead Product Manager - Client Digital Experience at QIMA. Skills: Product strategy, Roadmap development, User stories, Cross-functional collaboration. Define vision for unified client portal. 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Make client-facing digital experience efficient; Make client-facing digital experience valuable; Achieve quality excellence; Achieve company growth", "qualificationsBasic" : "7+ years product management, Demonstrated ownership in complex environment, High-growth or scale-up experience, High agency and ownership, Bias for action and iterative mindset, Analytically sharp, Full professional proficiency in communication", "qualificationsPreferred" : "Other languages, French proficiency, Spanish proficiency, Portuguese proficiency, Mandarin proficiency, Familiarity with TIC, Familiarity with supply chain, Familiarity with quality management, Familiarity with adjacent operational domains", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At QIMA , we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you. Key Responsibilities Know Your Clients * QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Build Internal Partnerships * You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. Make it Simple * Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment. Build for Scale * QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. Deliver at Pace * QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. Measure Impact * You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform. AI-Augmented * From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works. ## Qualifications Required * At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment. * High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role. * High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes. * Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress. * Analytically sharp: you use data to make the case, even when it is imperfect * No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value. * Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you. * Full professional proficiency in English; clear written and verbal communication. * Located in Paris or London, or willing to relocate. Preferred (not mandatory) * Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint * Familiarity with TIC, supply chain, quality management, or adjacent operational domains ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Lead Product Manager - Client Digital Experience at QIMA. Skills: Product strategy, Roadmap development, User stories, Cross-functional collaboration. Define and deliver vision for unified client portal. 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With partners in sales, marketing, operations, finance", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Client-facing digital experience; Quality and compliance data; AI-powered insights; Supply chains; Modular platform design; AI-augmented product practices", "domainList" : [ "client-facing-digital-experience", "quality-and-compliance-data", "ai-powered-insights", "supply-chains", "modular-platform-design", "ai-augmented-product-practices" ], "domainSpecificKnowledge" : [ "Client-facing digital experience", "Quality and compliance data", "AI-powered insights", "Supply chains", "Modular platform design", "AI-augmented product practices" ], "communicationSkills" : "Clear written communication; Clear verbal communication", "problemSolvingSkills" : "Turning complex challenges into simple products", "specialRequirements" : "Located in Paris or London, Willing to relocate", "outcomesObjectives" : "Make client-facing digital experience simple, efficient, valuable; Deliver measurable value; Achieve quality excellence; Become foundation for AI-powered insights; Become foundation for value-added offerings; Drive company growth; Build for scale; Deliver value iteratively; Match ambition for growth; Connect product decisions to business outcomes; Earn continued investment in platform; Accelerate and amplify impact with AI; Raise the bar for product team with AI", "qualificationsBasic" : "7+ years product management, Demonstrated ownership in complex environment, High-growth or scale-up experience, High agency and ownership, Bias for action and iterative mindset, Analytically sharp, Full professional proficiency in English", "qualificationsPreferred" : "Other languages, French proficiency, Spanish proficiency, Portuguese proficiency, Mandarin proficiency, Familiarity with TIC, Supply chain knowledge, Quality management knowledge, Adjacent operational domains knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At QIMA , we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you. Key Responsibilities Know Your Clients * QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint. Build Internal Partnerships * You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth. Make it Simple * Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment. Build for Scale * QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows. Deliver at Pace * QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth. Measure Impact * You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform. AI-Augmented * From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works. ## Qualifications Required * At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment. * High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role. * High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes. * Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress. * Analytically sharp: you use data to make the case, even when it is imperfect * No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value. * Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you. * Full professional proficiency in English; clear written and verbal communication. * Located in Paris or London, or willing to relocate. Preferred (not mandatory) * Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint * Familiarity with TIC, supply chain, quality management, or adjacent operational domains ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Lead Product Manager - Client Digital Experience at QIMA. Skills: Product strategy, Roadmap development, User stories, Cross-functional collaboration. Define and deliver vision for unified client portal. Own discovery, strategy, roadmap, and delivery", "postedDate" : "2026-06-12T08:52:59.000", "createdAt" : "2026-06-14T22:00:02.594", "lastUpdated" : "2026-06-16T00:33:35.180", "ingestTimestamp" : "2026-06-14T22:00:02.594", "mongoId" : "6a2eb37e74d8ee00a0e7e71e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User stories", "Cross-functional collaboration", "Business analysis", "Technical program management", "Roadmap planning", "Client-facing digital experience", "Quality and compliance data", "AI-powered insights", "Supply chains", "Modular platform design", "AI-augmented product practices" ], "skillCount" : 13, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 629.48865, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2b09d774d8ee00a075aada", "title" : "Client Success Manager", "company" : "ClearOne Advantange", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Client Success Manager in Phoenix, United States, adjusted for the SaaS industry and company size." }, "location" : "Phoenix, AZ", "locations" : [ "Phoenix", "AZ" ], "timestamp" : "2026-06-15T11:53:33.559", "fingerprint" : "1e8c20ce1c9d8424bc8cd1473ae707a0cf220a9acd6de74d98645cf1c7a6dfd1", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://clear-one-advantange.breezy.hr/p/ed3b6fdeef5b-client-success-manager", "externalId" : "ed3b6fdeef5b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "coreResponsibilities" : "Lead client specialists team, Drive excellent client experience, Drive team performance, Drive key company priorities, Own team accountability, Own client satisfaction, Own client retention, Build culture of professional", "remoteFriendly" : false, "rawDescription" : "The Client Success Manager leads a team of client specialists, driving excellent client experience, team performance, and key company priorities. Reporting to the Director of Client Success, this role owns team accountability, client satisfaction, and retention — building a culture of professional", "summaryDescription" : "Client Success Manager at ClearOne Advantange. Lead client specialists team. Drive excellent client experience", "createdAt" : "2026-06-14T00:04:18.192", "lastUpdated" : "2026-06-15T11:53:33.559", "ingestTimestamp" : "2026-06-14T00:04:18.192", "mongoId" : "6a2b09d774d8ee00a075aada", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Leadership" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 628.4772, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660274d8ee00a062b74c", "title" : "Manager III, Software Development, SCOT-Fulfillment Optimization, Outbound Optimization", "company" : "Amazon Development Centre Canada ULC", "industry" : "Software Development, operations", "salary" : { "min" : 171400.0, "max" : 286200.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vancouver, British Columbia, CAN", "locations" : [ "Vancouver, British Columbia, CAN" ], "timestamp" : "2026-06-15T03:19:06.644", "fingerprint" : "aa0d96bcf503dadbf63ec9c1d27203dfeff5031e4e98ad4810e05dc640622c3c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10444089/apply", "externalId" : "1a4bc8ac-6d91-4d3c-8a46-102c4c5b49e6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Software Development, DevOps, Cloud, AI/ML, Data Engineering, Security", "professionalSkills" : [ "System design", "Optimization algorithms", "Mathematical optimization" ], "hardSkillsList" : [ "Flow efficiency", "Big data analysis", "Simulation modeling", "Optimization" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Flow efficiency", "level" : "intermediate" }, { "name" : "Big data analysis", "level" : "intermediate" }, { "name" : "Simulation modeling", "level" : "intermediate" }, { "name" : "Optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Fulfillment Optimization, Outbound Optimization, Software Development", "majorSkillsList" : [ "Fulfillment Optimization", "Outbound Optimization", "Software Development" ], "coreResponsibilities" : "Lead systems calibration, Handle order volume, Capture big data, Visualize order flow, Simulate what-if scenarios, Perform science experimentations, Review science experimentations, Innovate optimization algorithms, Roll out new experiments, Iterate over scenarios, Own optimizer systems, Own simulator systems, Bring data to support hypotheses, Bring data to challenge hypotheses, Ideate on new experiments, Ideate on optimization opportunities, Improve flow control, Bring new insights, Perform game days, Scale systems for events", "teamCollaboration" : "Partnering with product; Partnering with science; Partner across teams", "projectManagementSkills" : [ "Strategy", "Engagement", "Execution", "Operations" ], "domainKnowledge" : "Fulfillment network; Package flow; Global optimality problems; Network complexity; Transportation problems", "domainList" : [ "fulfillment-network", "package-flow", "global-optimality-problems", "network-complexity", "transportation-problems" ], "domainSpecificKnowledge" : [ "Fulfillment network", "Package flow", "Global optimality problems", "Network complexity", "Transportation problems" ], "communicationSkills" : "Lead SVP reviews", "innovationCreativity" : "Innovation; Calculated risk taking", "problemSolvingSkills" : "Identify underlying issues; Identify root causes; Weigh pros and cons", "outcomesObjectives" : "Produce exceptional results; Achieve strategic success; Improve flow control; Bring new insights", "qualificationsBasic" : "Knowledge of engineering practices, Experience partnering with product teams", "qualificationsPreferred" : "Experience communicating with users, Experience recruiting, Experience hiring, Experience mentoring teams, Experience managing teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join the Fulfillment Optimization team and help drive optimization of Amazon's outbound volume for maximized flow efficiency! You will will be leading systems that calibrate continuous optimization of Amazon package flow, handle hundreds of millions of orders per week globally, capture and visualize big data from the order and shipment flow, and simulate what-if scenarios that help make billion dollar decisions. Today, Amazon fulfillment network faces new challenges associated with faster-than-ever speeds, and higher-than-ever volumes. Amazon fulfills most of orders using First Party network resources, which represent sunk cost investment that needs to be utilized to the full. This calls for a shift from myopic problem of per-package assignment to solving global optimality problems, sometimes resulting in making intelligent suboptimal choices locally for the sake of globally optimal network that follows a well-coordinated system built around a consistent set of goals. This space requires a high level of strategy, engagement, execution, and operations to evolve the fulfillment capabilities for the next decade and solve 21st century problems with 21st century technologies. This initiative is fundamental to Amazon’s future success, and will provide great personal satisfaction and career development as we tackle some of the most intriguing transportation problems. The perfect candidate will thrive outside of defined role guidelines, practice bar-raising ownership, make sacrifices to achieve strategic success, elevate their subordinates, manage upwards, and be able to explain their space to a 5-year-old. Key job responsibilities A successful candidate will need to be equally comfortable leading SVP level reviews as they are interacting with engineers. The top three LPs to be successful in the team are: - Deliver Results: Define responsibilities and expectations regularly. Enable team to produce exceptional results. Hold individuals accountable for both what they do and how they do it. Pursue goals despite setbacks. Cut through the dense details and make continuous and meaningful progress. - Think Big: Create environment to encourage innovation and calculated risk taking. Create strategies to balance short-term requirements with long-range business plans. Identify efforts that will have the greatest strategic impact. Act on business opportunities. Use operational and financial information to monitor performance. - Dive deep: Analyze all types of information (numerical / written etc.). Integrate information from a variety of resources and perspectives. Clearly define complex issues despite incomplete or ambiguous information. Identify underlying issues and root causes of problems. Weigh pros and cons of different solutions, often with incomplete data. A day in the life You will be continuously partnering with product and science partners to perform and review science experimentations, innovate in mathematical optimization algorithms that you own, roll out new experiments in a controlled fashion and iterate quickly over treatment-and-control scenarios, and own high scale optimizer and simulator systems that are critical for continuous business operations and insights. You will help bring the right data to support or challenge hypotheses, and ideate on new experiments and optimization opportunities that can help improve flow control, or bring new insights into where opportunities are lurking. You will partner across multiple teams to perform game days and scale systems for Amazon big sale events, and peak purchasing periods. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Fulfillment Optimization Control team owns a massive, bold charter and is responsible for the following key directions that drive significant profit improvements at Amazon scale: - Optimizing For Network Complexity. The network grows horizontally, gaining new nodes and routes, as well as vertically, gaining fidelity and complexity in its representation. Our understanding of the infinite space of logistics grows daily, and new solutions to customers’ problems emerge that challenge our systems in sophisticated ways. How do we build durable solutions to keep up and get ahead of this pace? - Optimizing for Connectivity and Design. To solve the problem of connected transportation network that drives globally optimal decisions, Fulfillment Optimization systems need to be aware of all transportation resources and each other. This is both an exercise in breadth and depth, which will require us to build partnerships, dive deep, and build to scale. How do we build consolidated systems that work synergistically towards a strategic goal? - Optimizing For Capacity. At its heart, fulfillment produces customer value by consuming network resources. How do we plan to utilize these resources efficiently, leaving nothing on the table while avoiding over-using procured capacity? How do we intelligently react to shifts in demand or sudden changes in the network? How do we prevent churn for our business partners in the field? Basic Qualifications: - 3+ years of engineering team management experience - 7+ years of working directly within engineering teams experience - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually", "summaryDescription" : "Manager III, Software Development, SCOT-Fulfillment Optimization, Outbound Optimization at Amazon Development Centre Canada ULC. Skills: Fulfillment Optimization, Outbound Optimization, Software Development. Lead systems calibration. Handle order volume", "postedDate" : "2026-06-13T19:24:20.204", "createdAt" : "2026-06-13T19:24:20.204", "lastUpdated" : "2026-06-15T03:19:06.644", "ingestTimestamp" : "2026-06-13T19:24:20.204", "mongoId" : "6a2a660274d8ee00a062b74c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10444089/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Flow efficiency", "Big data analysis", "Simulation modeling", "Optimization", "Mentoring", "Fulfillment Optimization", "Outbound Optimization", "Software Development", "System design", "Optimization algorithms", "Mathematical optimization", "Strategy", "Engagement", "Execution", "Operations", "Fulfillment network", "Package flow", "Global optimality problems", "Network complexity", "Transportation problems" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 626.8654, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c96f074d8ee00a0990d58", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 46000.0, "max" : 63000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Coordinator in Asheville, United States, adjusted for the Healthcare industry and company size." }, "location" : "Asheville, North Carolina, United States", "locations" : [ "Asheville", "North Carolina", "United States" ], "timestamp" : "2026-06-15T10:08:50.083", "fingerprint" : "6781256b1e822e15c9f6c9bbffc4c8076da3b7de197eceea840bcf214e7a351e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/5989478004?gh_jid=5989478004", "externalId" : "5989478004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Asheville", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.5953630,-82.5508407" } ], "locationText" : "Asheville, North Carolina, United States", "professionalSkills" : [ "Customer service", "Customer relations", "Customer retention", "Customer satisfaction", "Value realization", "Patient care", "Financial guidance", "Payment processing" ], "hardSkillsList" : [ "Record details accurately", "Process payments accurately", "Protect financial information" ], "softSkillsList" : [ "Empathetic", "People-centric", "Curious" ], "hardSkills" : [ { "name" : "Record details accurately", "level" : "intermediate" }, { "name" : "Process payments accurately", "level" : "intermediate" }, { "name" : "Protect financial information", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" }, { "name" : "Curious" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record details accurately, Route urgent medical calls, Deliver personalized experiences, Say yes to customer needs, Listen with empathy, Resolve concerns quickly, Anticipate issues, Update nurses and doctors, Provide financial guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Update nurses and doctors", "domainKnowledge" : "Veterinary emergency medicine; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship opportunities; Clinical programs; Leadership programs; ER CE; Travel stipend", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Rotating schedule, As needed basis", "outcomesObjectives" : "Perfecting experience before, during, after; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Interact positively with anyone, Multitasker, Thrive amid chaos, High emotional intelligence, Adaptable, Amenable in high stakes, Willing to work noisy environment, Willing to work unpleasant odors, Work nights, Work weekends, Work holidays, Work fast-paced environment", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-14T09:23:01.004", "createdAt" : "2026-06-14T09:23:01.004", "lastUpdated" : "2026-06-15T10:08:50.083", "ingestTimestamp" : "2026-06-14T09:23:01.004", "mongoId" : "6a2c96f074d8ee00a0990d58", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 46000, "salaryAnnualMax" : 63000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Record details accurately", "Process payments accurately", "Protect financial information", "Empathetic", "People-centric", "Curious", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Customer relations", "Customer retention", "Customer satisfaction", "Value realization", "Patient care", "Financial guidance", "Payment processing", "Veterinary emergency medicine", "End-of-life decisions", "Practice management software" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 623.2646, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb20e74d8ee00a09df849", "title" : "Product Owner (Client Experience)", "industry" : "Product", "location" : "Croatia", "locations" : [ "Croatia" ], "timestamp" : "2026-06-15T10:14:34.674", "fingerprint" : "7d84d8ed6819ad8d580c4dac0ff239d45a3e651b7f43c8409c0b5845fbfcd073", "source" : "lever", "applyUrl" : "https://jobs.lever.co/jobgether/c81717e4-6e01-468d-9621-f7c598d67eae/apply", "externalId" : "c81717e4-6e01-468d-9621-f7c598d67eae", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Croatia", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Croatia", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Experience in B2C product management, ideally in platforms with complex discovery, matching, or recommendation systems. Solid understanding of customer journey design, particularly in post-payment or subscription-based environments. Experience working with high-choice environments where users navigate multiple offers, options, or pathways." ], "softSkillsList" : [ "analytical mindset" ], "softSkills" : [ { "name" : "analytical mindset" } ], "majorSkills" : "B2C product management, customer journey design, data-driven product development, recommendation systems", "majorSkillsList" : [ "B2C product management, customer journey design, data-driven product development, recommendation systems" ], "coreResponsibilities" : "The Product Owner is responsible for enhancing the post-payment customer journey to drive user engagement and activation, focusing on improving discovery, recommendation, and matching flows. This role involves optimizing offers and personalization, defining customer segmentation, and developing engagement mechanics to boost retention and value realization.", "teamCollaboration" : "Collaborate closely with analytics, engineering, and design teams to test hypotheses, measure impact, and iterate on solutions.", "communicationSkills" : "Fluent Russian", "continuousLearning" : "Annual training and development support (50% coverage) for courses, conferences, and professional events. English language learning discounts for employees.", "innovationCreativity" : "Develop engagement and reactivation mechanics, including personalization, gamification, and communication tools to improve retention and value realization.", "problemSolvingSkills" : "root cause analysis", "outcomesObjectives" : "Increase user activation by helping paying customers find high-quality matches and sustain early communication within the first week of use.", "qualificationsBasic" : "Proven track record of improving user activation, onboarding, or time-to-value in consumer-facing digital products. Ability to design and improve segmentation, personalization, and recommendation logic.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and continuously improve the post-payment customer journey across core product experiences, ensuring users reach meaningful engagement quickly and consistently. Increase user activation by helping paying customers find high-quality matches and sustain early communication within the first week of use. Identify friction points in discovery, recommendation, and matching flows, and design solutions to improve relevance and user satisfaction. Optimize the quality and personalization of offers, invites, and recommendations based on user behavior and preferences. Define and refine customer segmentation strategies to tailor experiences to different user needs and expectations. Collaborate closely with analytics, engineering, and design teams to test hypotheses, measure impact, and iterate on solutions. Develop engagement and reactivation mechanics, including personalization, gamification, and communication tools to improve retention and value realization. Requirements: Strong experience in B2C product management, ideally in platforms with complex discovery, matching, or recommendation systems. Proven track record of improving user activation, onboarding, or time-to-value in consumer-facing digital products. Solid understanding of customer journey design, particularly in post-payment or subscription-based environments. Experience working with data-driven product development, including experimentation, A/B testing, and behavioral analysis. Ability to design and improve segmentation, personalization, and recommendation logic. Strong analytical mindset with the ability to identify core user problems beyond surface-level feature requests. Experience working with high-choice environments where users navigate multiple offers, options, or pathways. Fluent Russian is required. Benefits: Fully remote work opportunity. 28 calendar days of annual vacation. 7 wellness days per year for rest and personal needs without using sick leave. Annual training and development support (50% coverage) for courses, conferences, and professional events. English language learning discounts for employees. Health support allowance of up to $1,000 gross per year for medical insurance or healthcare expenses for employees and close family members. Workplace support budget of up to $1,000 gross every 3 years for home office setup or co-working space expenses. Internal gamified recognition system with rewards redeemable for merchandise, experiences, and team activities. Referral bonuses of up to $5,000 for successful candidate recommendations. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Product Owner (Client Experience). Skills: B2C product management, customer journey design, data-driven product development, recommendation systems. The Product Owner is responsible for enhancing the post-payment customer journey to drive user engagement and activation, focusing on improving discovery, recommendation, and matching flows. This role involves optimizing offers and personalization, defining customer segmentation, and developing engagement mechanics to boost retention and value reali", "postedDate" : "2026-06-12T07:38:18.872", "createdAt" : "2026-06-12T07:38:18.872", "lastUpdated" : "2026-06-15T10:14:34.674", "ingestTimestamp" : "2026-06-14T21:42:54.029", "mongoId" : "6a2cb20e74d8ee00a09df849", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "analytical mindset", "B2C product management, customer journey design, data-driven product development, recommendation systems", "Experience in B2C product management, ideally in platforms with complex discovery, matching, or recommendation systems. Solid understanding of customer journey design, particularly in post-payment or subscription-based environments. Experience working with high-choice environments where users navigate multiple offers, options, or pathways." ], "skillCount" : 3, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 622.5545, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d436f74d8ee00a0b42c5a", "title" : "Senior Manager, Web Experience", "company" : "Talkiatry", "industry" : "Corporate & Technology", "salary" : { "min" : 150000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T07:25:59.563", "fingerprint" : "a5f54f1c954ad77807c623f34ec15b6fdb9cdd918b60eda1bed39bd6f71102c5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/talkiatry/3ab602e0-680e-4b48-a87b-afdc72a77f4a/application", "externalId" : "3ab602e0-680e-4b48-a87b-afdc72a77f4a", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "HTML, CSS, SEO, AEO", "professionalSkills" : [ "Product strategy", "Roadmap ownership", "Prioritization", "User journeys", "Funnel thinking", "Stakeholder alignment", "Website strategy", "Scoping", "QA", "CMS governance", "Website operations", "Analytics instrumentation", "Event tracking", "Attribution", "Privacy rules" ], "hardSkillsList" : [ "Website product management", "Web strategy", "Digital experience", "Technical SEO", "Answer-engine optimization", "Site quality", "Accessibility standards", "Web execution", "CMS components", "Redirects", "Metadata", "Schema", "Forms", "Landing-page variants", "External development partnership", "Tracking hygiene", "Website instrumentation", "Consent rules" ], "hardSkills" : [ { "name" : "Website product management", "level" : "intermediate" }, { "name" : "Web strategy", "level" : "intermediate" }, { "name" : "Digital experience", "level" : "intermediate" }, { "name" : "Technical SEO", "level" : "intermediate" }, { "name" : "Answer-engine optimization", "level" : "intermediate" }, { "name" : "Site quality", "level" : "intermediate" }, { "name" : "Accessibility standards", "level" : "intermediate" }, { "name" : "Web execution", "level" : "intermediate" }, { "name" : "CMS components", "level" : "intermediate" }, { "name" : "Redirects", "level" : "intermediate" }, { "name" : "Metadata", "level" : "intermediate" }, { "name" : "Schema", "level" : "intermediate" }, { "name" : "Forms", "level" : "intermediate" }, { "name" : "Landing-page variants", "level" : "intermediate" }, { "name" : "External development partnership", "level" : "intermediate" }, { "name" : "Tracking hygiene", "level" : "intermediate" }, { "name" : "Website instrumentation", "level" : "intermediate" }, { "name" : "Consent rules", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Website roadmap, Conversion rate optimization, Technical SEO", "majorSkillsList" : [ "Product strategy", "Website roadmap", "Conversion rate optimization", "Technical SEO" ], "coreResponsibilities" : "Own marketing website roadmap, Translate business goals into roadmap, Define what should be built, Improve visitor to application conversion, Improve web-controlled factors, Improve technical SEO, Improve answer-engine optimization, Improve site health, Manage QA processes, Manage template hygiene, Manage mobile checks, Ensure accessibility standards, Build website pages, Modify website pages, QA website pages, Build CMS components, Modify CMS components, QA CMS components, Build redirects, Modify redirects, QA redirects, Build metadata, Modify metadata, QA metadata, Build schema, Modify schema, QA schema, Build forms, Modify forms, QA forms, Build landing-page variants, Modify landing-page variants, QA landing-page variants, Scope work for external partners, Write clear briefs, Review development output, Maintain CMS structure, Maintain templates, Maintain components, Maintain redirects, Maintain publishing workflows, Maintain site hygiene, Partner on website instrumentation, Partner on event tracking, Partner on pixels, Partner on consent rules, Partner on attribution, Partner on QA", "teamCollaboration" : "Cross-functional judgment; Partnership with Growth; Partnership with Content; Partnership with Analytics; Partnership with Legal; Partnership with Privacy; Partnership with Compliance; External development partnership", "projectManagementSkills" : [ "Roadmap", "Prioritization", "Scoping" ], "domainKnowledge" : "Mental health care; Healthcare technology", "domainList" : [ "mental-health-care", "healthcare-technology" ], "domainSpecificKnowledge" : [ "Mental health care", "Healthcare technology" ], "toolProficiency" : [ "Webflow", "Browser DevTools", "AI-assisted tools" ], "documentationSkills" : "Documentation", "continuousLearning" : "Hone skills; Build new skills", "innovationCreativity" : "Prototype development", "problemSolvingSkills" : "Diagnose issues", "outcomesObjectives" : "Improve visitor experience; Help more qualified visitors start application flow; Improve visitor to qualified application start conversion rate", "qualificationsBasic" : "5-8+ years website product management, Product sense, Hands-on HTML and CSS, Browser DevTools comfort", "qualificationsPreferred" : "Webflow proficiency, Front-end tools proficiency, Analytics tools proficiency, AI-assisted workflows proficiency, CRO experience, A/B testing experience, Landing page optimization experience, User journey analysis experience, Heatmaps/session replay experience, Experiment measurement experience, Portfolio or work samples", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Talkiatry is looking for a Senior Manager, Web Experience to own Talkiatry.com http://Talkiatry.com as a digital product. This is our logged-out experience: homepage, landing pages, treatment and condition pages, SEO content, insurance and state pages, provider discovery surfaces, and campaign experiences. The right person operates the site the way a product manager runs a product: with a clear roadmap, strong cross-functional judgment, crisp prioritization, and relentless attention to quality. You will improve the visitor experience and help more qualified visitors start the application flow. This is not a traditional web manager or CMS producer role. We need someone who can set direction, diagnose issues, prioritize work based on business impact, and personally ship or prototype many website improvements using Webflow, front-end tools, analytics tools, and AI-assisted workflows. Our site runs on Webflow, and we have external development support for larger production work. What we need is the person who drives the system: roadmap, scoping, QA, documentation, SEO/AEO structure, accessibility standards, tracking hygiene, and daily site quality. ABOUT TALKIATRY: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care. Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America. Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. YOU WILL: - Website strategy and roadmap You will own the marketing website roadmap across core site pages, landing pages, SEO/AEO content, provider discovery surfaces, and campaign experiences. You will translate business goals into a sequenced roadmap and define what should be built and why. - Qualified application starts Your primary metric will be visitor to qualified application start conversion rate. You will improve the web-controlled factors that influence whether a qualified visitor starts the application flow, including page experience, trust signals, CTA strategy, eligibility clarity, accessibility, site speed, and analytics quality. - SEO, AEO, and organic growth You will improve technical SEO and answer-engine optimization in partnership with Growth and Content, including crawlability, internal linking, schema, metadata, page structure, FAQs, and retrieval-friendly content patterns. - Site quality and accessibility You will take proactive ownership of site health, QA processes, template hygiene, mobile checks, and WCAG 2.2 AA accessibility standards. - Hands-on web execution You will build, modify, and QA website pages, templates, CMS components, redirects, metadata, schema, forms, and landing-page variants using Webflow, HTML, CSS, browser DevTools, and AI-assisted tools. - External development partnership You will scope work for external development partners, write clear briefs, review output with a critical eye, and know when to build something yourself versus hand it off. - CMS governance and website operations You will maintain CMS structure, templates, components, redirects, publishing workflows, and site hygiene so the website can scale without becoming fragmented. - Analytics, tracking, and privacy-sensitive web hygiene You will partner with Growth, Analytics, Legal, Privacy, and Compliance on website instrumentation, event tracking, pixels, consent/privacy rules, attribution, and QA. YOU HAVE: - 5-8+ years in website product management, growth product, web strategy, SEO, digital experience, or a related role. - Strong product sense across user journeys, prioritization, roadmap ownership, experimentation, funnel thinking, and stakeholder alignment. - Hands-on HTML and CSS capability; comfort using browser DevTools and diagnosing routine front-end issues. - Deep CMS experience with Webflow or comparable platforms such as Contentful, WordPress, Sanity, Prismic, or similar. - Strong SEO expertise, including technical SEO, content SEO, schema, internal linking, Core Web Vitals, indexation, and redirects. - AEO/GEO fluency or a clear ability to develop it quickly, including AI Overviews, answer-engine optimization, FAQs, and retrieval-friendly content architecture. - Accessibility expertise, including WCAG 2.2 AA, semantic HTML, keyboard navigation, accessible forms, contrast, and inclusive UX QA. - Analytics fluency, including GA4, GTM or similar tag management, event tracking, funnel reporting, tag QA, and attribution awareness. - Experience working with external agencies or dev shops, including scoping, briefing, QA, and accountability for outcomes. - Strong documentation habits: your docs are clean, current, and usable by cross-functional partners. - Comfort using AI coding, research, SEO, QA, and productivity tools as part of your everyday workflow. - Strong cross-functional operating ability across Growth, Creative, Content, Product, Engineering, Data, Legal, and Compliance. NICE TO HAVE: - Experience in healthcare, behavioral health, marketplace, fintech, insurance, or another regulated/high-trust category. - Experience with YMYL content, medical review processes, HIPAA/privacy-sensitive environments, or compliance-heavy workflows. - Experience building programmatic or scalable SEO systems. - CRO experience, including A/B testing, landing page optimization, user journey analysis, heatmaps/session replay, and experiment measurement. - A portfolio, personal site, GitHub, or work samples that show how you think and build. WHY TALKIATRY: - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0. At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.", "summaryDescription" : "Senior Manager, Web Experience at Talkiatry. Skills: Product strategy, Website roadmap, Conversion rate optimization, Technical SEO. Own marketing website roadmap. Translate business goals into roadmap", "createdAt" : "2026-06-13T23:40:50.273", "lastUpdated" : "2026-06-15T07:25:59.563", "ingestTimestamp" : "2026-06-13T23:40:50.273", "mongoId" : "6a2d436f74d8ee00a0b42c5a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 170000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Website product management", "Web strategy", "Digital experience", "Technical SEO", "Answer-engine optimization", "Site quality", "Accessibility standards", "Web execution", "CMS components", "Redirects", "Metadata", "Schema", "Forms", "Landing-page variants", "External development partnership", "Tracking hygiene", "Website instrumentation", "Consent rules", "Product strategy", "Website roadmap", "Conversion rate optimization", "Roadmap ownership", "Prioritization", "User journeys", "Funnel thinking", "Stakeholder alignment", "Website strategy", "Scoping", "QA", "CMS governance", "Website operations", "Analytics instrumentation", "Event tracking", "Attribution", "Privacy rules", "Roadmap", "Mental health care", "Healthcare technology", "Webflow", "Browser DevTools", "AI-assisted tools" ], "skillCount" : 41, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 621.4932, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c798f74d8ee00a0941da2", "title" : "Experience Design Manager", "company" : "Fanatics Collectibles", "industry" : "E-Commerce", "salary" : { "min" : 113000.0, "max" : 141250.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Los Angeles, California, United States", "locations" : [ "Los Angeles", "California", "United States" ], "timestamp" : "2026-06-16T01:39:19.389", "fingerprint" : "23b0943e7ac3d518850052fb4b9d6d7cdd7006d062b40cc4e68f47f6d865a30a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticscollectibles/jobs/4244795009", "externalId" : "4244795009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "experienceLevel" : "Manager", "technicalSkills" : "UI/UX design, Motion design, Prototyping", "professionalSkills" : [ "Design systems", "User experience", "Interface design", "Visual design", "Game design" ], "hardSkillsList" : [ "UX flows", "Wireframes", "UI layouts", "Usability testing", "Data analysis" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "UX flows", "level" : "intermediate" }, { "name" : "Wireframes", "level" : "intermediate" }, { "name" : "UI layouts", "level" : "intermediate" }, { "name" : "Usability testing", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "User experience, Game UX, Design leadership", "majorSkillsList" : [ "User experience", "Game UX", "Design leadership" ], "coreResponsibilities" : "Own UX vision and direction, Define and maintain UX standards, Present design decisions, Align UX strategy, Directly manage UI/UX Designers, Provide feedback, Provide mentorship, Provide career development, Lead design feedback sessions, Foster a culture of quality, Foster a culture of curiosity, Foster a culture of iteration, Produce UX flows, Produce wireframes, Produce UI layouts, Craft moments of joy, Design UI systems, Collaborate with audio, Collaborate with animation, Collaborate with engineers, Advocate for quality, Drive player research, Conduct usability testing, Analyze data, Design for broad audiences", "teamCollaboration" : "Partnering with Design; Partnering with Product; Partnering with Engineering; Partnering with Art; Cross-functional teams", "domainKnowledge" : "Mobile gaming; Game systems; Player psychology; Pacing; Rewards; Information hierarchy; Progression systems; Economy systems; Social systems; Meta systems; Mobile platform conventions; iOS conventions; Android conventions", "domainList" : [ "mobile-gaming", "game-systems", "player-psychology", "pacing", "rewards", "information-hierarchy", "progression-systems", "economy-systems", "social-systems", "meta-systems", "mobile-platform-conventions", "ios-conventions", "android-conventions" ], "domainSpecificKnowledge" : [ "Mobile gaming", "Game systems", "Player psychology", "Pacing", "Rewards", "Information hierarchy", "Progression systems", "Economy systems", "Social systems", "Meta systems", "Mobile platform conventions", "iOS conventions", "Android conventions" ], "toolProficiency" : [ "Motion tools", "Prototyping tools" ], "communicationSkills" : "Presentation skills; Defend design decisions", "qualificationsBasic" : "8+ years UI/UX design, 2+ years mobile gaming, Portfolio demonstrating mobile game UI/UX, Game design sensibility, Distill complex game systems, Experience with motion/prototyping tools, Leadership and mentorship experience, Excellent communication and presentation skills", "qualificationsPreferred" : "Experience across multiple game genres, Familiarity with Unity UI implementation, Exposure to live ops, Exposure to A/B testing, Exposure to data-informed design, Background or interest in game design, Passion for sports and collectibles", "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Role We're looking for a Experience Design Manager to own the end-to-end user experience across our mobile game portfolio, including Topps® BUNT, NBA Collect by Topps®, WWE SLAM by Topps® and more. This is a hybrid IC and leadership role: you'll be deeply hands-on in craft while guiding a team of designers. You'll report to the Senior Director, Games and serve as the UX authority on your projects, partnering closely with Design, Product, Engineering, and Art to shape experiences that are intuitive, expressive, and deeply satisfying to play. The ideal candidate thinks in moments, not just screens. You understand that great game UX is the sum of motion, sound, pacing, and visual clarity working together, and you know how to craft those moments of joy that make a player feel smart, rewarded, and eager to keep going. You bring a strong game design sensibility to your UX work and have a rare ability to take complex systems and translate them into interfaces that feel immediately readable and approachable for players of all backgrounds. What you'll do: Leadership Own UX vision and direction for our mobile game titles, from feature concepts through live operations Define and maintain UX standards, patterns, and best practices across the team Present design decisions clearly to stakeholders and leadership, articulating the \"why\" behind your work Collaborate with the Senior Director, Games to align UX strategy with product and business goals Directly manage UI/UX Designers, providing regular feedback, mentorship, and career development support Lead design feedback sessions and foster a culture of quality, curiosity, and constructive iteration What you'll do: Craft Produce high-quality UX flows, wireframes, prototypes, and final UI layouts. You're comfortable doing the work, not just directing it Craft moments of joy within the player experience, thinking holistically across motion, visual feedback, and sound to ensure UI interactions feel alive, rewarding, and cohesive Design expressive, visual, motion-forward UI systems that reinforce game feel, collaborating with audio and animation to ensure every interaction lands with intention Collaborate with engineers to implement UI with precision, advocating for quality through to ship Drive player research, usability testing, and data analysis with cross-functional teams to validate and evolve your designs Design for broad audiences: welcoming to casual players while remaining satisfying to experienced ones Basic Qualifications 8+ years of UI/UX design experience, with at least 2 years in mobile gaming A strong portfolio demonstrating mobile game UI/UX with a clear point of view, showing not just how but \"why,\" including motion and moment-to-moment feedback that drove meaningful improvements to player experience A game design sensibility that informs your UX decisions: player psychology, pacing, and rewards, not just information hierarchy and layout Proven experience distilling complex game systems (progression, economy, social, meta) into clean, scannable, and expressive interfaces Strong proficiency in Figma; experience with motion/prototyping tools Leadership and mentorship experience Excellent communication and presentation skills. You can align a room and defend a design decision with clarity and confidence Deep understanding of mobile platform conventions, constraints, and player behavior across iOS and Android Preferred Qualifications Experience across multiple game genres and audience demographics (casual, mid-core, etc.) Familiarity with Unity UI implementation pipelines Exposure to live ops, A/B testing, and data-informed design iteration Background or strong interest in game design A passion for sports and collectibles is a huge plus How we think about this role Great mobile game UX isn't just about usability, it's about feeling. We're looking for someone who understands that a well-timed animation, satisfying sound effects, and a clear visual hierarchy aren't separate concerns; they're one experience. You think about what a player feels at every touchpoint, and you have the craft and cross-discipline fluency to make those moments land. You're as comfortable sketching flows on a whiteboard as you are aligning with engineering on implementation details or mentoring a design team. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ Los Angeles Salary Range $113,000—$141,250 USD The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ NYC Salary Range $125,000—$156,250 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Experience Design Manager at Fanatics Collectibles. Skills: User experience, Game UX, Design leadership. Own UX vision and direction. Define and maintain UX standards", "postedDate" : "2026-06-14T20:10:19.531", "createdAt" : "2026-06-14T20:10:19.531", "lastUpdated" : "2026-06-16T01:39:19.389", "ingestTimestamp" : "2026-06-14T20:10:19.531", "mongoId" : "6a2c798f74d8ee00a0941da2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 113000, "salaryAnnualMax" : 141250, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "UX flows", "Wireframes", "UI layouts", "Usability testing", "Data analysis", "Leadership", "Mentorship", "User experience", "Game UX", "Design leadership", "Design systems", "Interface design", "Visual design", "Game design", "Mobile gaming", "Game systems", "Player psychology", "Pacing", "Rewards", "Information hierarchy", "Progression systems", "Economy systems", "Social systems", "Meta systems", "Mobile platform conventions", "iOS conventions", "Android conventions", "Motion tools", "Prototyping tools" ], "skillCount" : 29, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 618.2229, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a191e7758b93c861e39f6d5", "title" : "Customer Resolutions Specialist", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Resolutions Specialist in Financial Services in Milton Keynes, United Kingdom, adjusted for company size and industry." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-15T22:40:51.587", "fingerprint" : "c4767ff72469c9fc3b13dbddb19341a5ebf7100c224d5dd9f313631606165d9b", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=898273", "externalId" : "898273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "professionalSkills" : [ "Case handling", "Root cause analysis" ], "hardSkillsList" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending" ], "hardSkills" : [ { "name" : "Complaint investigation", "level" : "intermediate" }, { "name" : "Customer outcome evaluation", "level" : "intermediate" }, { "name" : "Case logging", "level" : "intermediate" }, { "name" : "Correspondence sending", "level" : "intermediate" } ], "majorSkills" : "Complaint resolution, Customer dissatisfaction management", "majorSkillsList" : [ "Complaint resolution", "Customer dissatisfaction management" ], "coreResponsibilities" : "Manage investigation of complaints, Resolve complaints, Manage outcome of complaints, Handle complaint cases, Comply with relevant legislation, Undertake investigations of complaints, Use judgement for customer outcomes, Produce written final responses, Provide summaries on progress, Provide updates on progress, Evaluate customer circumstance, Evaluate customer inconvenience, Evaluate customer distress, Achieve appropriate resolution, Negotiate with business areas, Negotiate with external parties, Manage diagnostic processes, Manage triage processes, Categorise cases, Route cases, Prioritise cases, Report actions, Log actions, Send regulated correspondence", "teamCollaboration" : "Relevant business areas; External parties", "domainKnowledge" : "Financial Conduct Authority; Financial Ombudsman Service; Treating Customers Fairly; Vulnerable Customer guidance", "domainList" : [ "financial-conduct-authority", "financial-ombudsman-service", "treating-customers-fairly", "vulnerable-customer-guidance" ], "domainSpecificKnowledge" : [ "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "communicationSkills" : "Written responses; Professional summaries", "continuousLearning" : "Training and knowledge development", "problemSolvingSkills" : "Systematic thought processes", "qualificationsBasic" : "Demonstrate understanding of TCF, FCA, FOS, Excellent oral and written communications, Ability to demonstrate systematic thought processes, Plan and manage own workload, Customer focus, Experience in complaints handling, High level of emotional intelligence, Resilience, Ability to cope under pressure, Meet strict deadlines", "qualificationsPreferred" : "Financial services complaints handling experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Customer Resolutions Specialist Closing Date: 4 June 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will manage the investigation, resolution and outcome of expressions of dissatisfaction (complaints) from Customers of Mercedes-Benz Financial Services UK Limited (MBFS). This opportunity requires you to handle an extensive variety of complaint cases related scenarios, company systems and processes whilst being fully compliant with relevant legislation including but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly (TCF) and relevant Vulnerable Customer guidance. Main Accountabilities Undertaking fair, consistent, prompt and thorough investigations of written and verbal complaints cases in accordance with MBFS guidance and case handling rules. Use of judgement to ensure fair and appropriate Customer outcomes within relevant limit of authority. Production of high quality written final responses and providing comprehensive, professional summaries and updates on progress to the relevant stakeholders (when required). Required to evaluate Customer circumstance, inconvenience and distress in order to achieve an appropriate resolution from a wide range of potential options including but not limited to goodwill payments, write offs and non-monetary compensation. Negotiate on a regular basis with relevant business areas including external parties in order to reach an appropriate multi-partite resolution ensuring the best outcome for the customer. Manage the diagnostic and triage processes across multiple channels in order to effectively categorise, route and prioritise cases. Manage cases by accurately reporting and logging all actions through company systems in order to support root cause analysis and reporting requirements. Accountable for sending all regulated correspondence to the customer within FCA timelines (e.g. acknowledgement letter, holding letter and final response letter). About you Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance. Excellent oral and written communications. Ability to demonstrate systematic thought processes and plan and manage own workload/delivery. Strong customer focus. Experience of working in a complaints handling environment, either within financial services or another industry type. Good attention to detail. High level of emotional intelligence and resilience. Ability to cope under pressure and meet strict deadlines. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Customer Resolutions Specialist at Mercedes-Benz Financial Services. Skills: Complaint resolution, Customer dissatisfaction management. Manage investigation of complaints. Resolve complaints", "createdAt" : "2026-06-14T21:53:15.826", "lastUpdated" : "2026-06-15T22:40:51.587", "ingestTimestamp" : "2026-06-14T21:53:15.826", "mongoId" : "6a191e7758b93c861e39f6d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending", "Complaint resolution", "Customer dissatisfaction management", "Case handling", "Root cause analysis", "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 616.80493, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3086aff292fd229c082548", "title" : "Treasury Optimization Specialist", "company" : "Point72", "industry" : "Banking", "salary" : { "min" : 150000.0, "max" : 220000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Treasury Optimization Specialist in North America, adjusted for the financial services industry and a large company size." }, "location" : "North America", "locations" : [ "North America" ], "timestamp" : "2026-06-16T14:09:04.932", "fingerprint" : "1f3f872e9daa0f21544bf0f5ef7b32405bad68fc6b3131ea3a7efa4039dd7dc0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/point72/jobs/8568776002?gh_jid=8568776002", "externalId" : "8568776002", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "na", "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel, PowerPoint", "professionalSkills" : [ "Financing", "Liquidity management", "Capital efficiency", "Balance sheet optimization", "Counterparty financing" ], "hardSkillsList" : [ "Analytical models", "Data analysis" ], "softSkillsList" : [ "Self-starter mindset" ], "hardSkills" : [ { "name" : "Analytical models", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Self-starter mindset" } ], "majorSkills" : "Treasury optimization, Financing, Liquidity", "majorSkillsList" : [ "Treasury optimization", "Financing", "Liquidity" ], "coreResponsibilities" : "Design systems, Build analytics, Optimize firmwide financing, Optimize liquidity, Optimize cost of capital, Optimize balance sheet efficiency, Analyze funding structures, Analyze margin usage, Analyze collateral usage, Analyze cash balances, Analyze counterparty financial resources, Improve financing capacity, Improve liquidity management, Improve capital efficiency, Develop forward-looking models, Develop frameworks, Assess funding stress scenarios, Assess balance sheet utilization, Assess capital trade-offs, Support strategic decisions, Partner globally, Enhance treasury workflows, Enhance data integrity, Enhance reporting, Coordinate with external counterparties, Improve financing data, Improve reporting, Improve process effectiveness, Translate quantitative data, Translate operational data, Translate contractual data, Create clear insights, Create materials for management, Create dashboards, Create written commentary, Create presentations", "teamCollaboration" : "Treasury teams; Investment services teams; Risk teams; Technology teams; External counterparties; Prime brokers; Banks; Financing providers", "domainKnowledge" : "Equities; Derivatives; Bonds; Foreign exchange; Futures; Repurchase agreements; Prime brokerage structures; Margining; Collateral management", "domainList" : [ "equities", "derivatives", "bonds", "foreign-exchange", "futures", "repurchase-agreements", "prime-brokerage-structures", "margining", "collateral-management" ], "domainSpecificKnowledge" : [ "Equities", "Derivatives", "Bonds", "Foreign exchange", "Futures", "Repurchase agreements", "Prime brokerage structures", "Margining", "Collateral management" ], "toolProficiency" : [ "Bloomberg Terminal", "Reuters Eikon", "FactSet" ], "communicationSkills" : "Presentations; Written commentary", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "5+ years treasury experience, 5+ years financing experience, 5+ years capital markets experience, 5+ years risk experience, Experience in hedge fund, Experience in asset manager, Experience in bank, Deep knowledge of financing mechanics, Deep knowledge of liquidity mechanics, Experience with margining, Experience with collateral management, Experience with balance sheet optimization, Experience with counterparty financing dynamics, Proven ability to design analytical models, Proven ability to build analytical models, Proven ability to design dashboards, Proven ability to build dashboards, Proven ability to design systems, Proven ability to build systems, Experience with large datasets, Experience with complex datasets, Advanced proficiency in Microsoft Excel, Advanced proficiency in PowerPoint, Organizational skills, Commitment to ethical standards", "qualificationsPreferred" : "CFA charterholder preferred, FRM preferred, Series 7 preferred, Series 63 preferred, Series 65 preferred", "rawDescription" : "A Career with Point72's Treasury Team A Career with Point72’s Treasury team will give you the opportunity to utilize your strong problem-solving skills and enhance the performance of the firm. You will gain exposure to a variety of financial instruments including equities, derivatives, bonds, foreign exchange, and futures across global markets. You will support the credit and treasury functions which requires verifying, analyzing, and when necessary, disputing margin calls and recalls, reporting on counterparty exposure, investing the firm's excess cash, and negotiating margin requirements with the firm's prime brokers and derivative counterparties. What you'll do Design and build systems, analytics, and reporting to optimize firmwide financing, liquidity, cost of capital, and balance sheet efficiency across asset classes and counterparties. Analyze funding structures, margin and collateral usage, cash balances, and counterparty financial resources to improve financing capacity, liquidity management, and capital efficiency. Develop forward-looking models and frameworks to assess funding stress scenarios, balance sheet utilization, and capital trade-offs, supporting strategic decisions on financing mix, tenor, counterparty selection, and product usage. Partner globally across our treasury, investment services, risk, operations, and technology teams to enhance treasury workflows, data integrity, and reporting. Coordinate with external counterparties such as prime brokers, banks, and financing providers to improve financing data, reporting, and process effectiveness. Translate complex quantitative, operational, and contractual data into clear insights and materials for senior management, including dashboards, written commentary, and presentations. What's required 5+ years of experience in treasury, financing, capital markets, or risk within a hedge fund, asset manager, bank, or similar financial institution. Deep knowledge of financing and liquidity mechanics across equities, bonds, futures, options, swaps, foreign exchange, repurchase agreements, and prime brokerage structures. Demonstrated experience with margining, collateral management, balance sheet optimization, and counterparty financing dynamics. Proven ability to design and build analytical models, dashboards, or systems that support treasury and financing decisions. Experience working with and deriving insights from large, complex datasets and communicating results to both technical and non-technical stakeholders. Advanced proficiency in Microsoft Excel and PowerPoint. Strong organizational skills and meticulous attention to detail in a fast-paced, multi-stakeholder environment. Self-starter mindset with the ability to work independently and collaborate effectively within a team. Commitment to the highest ethical standards. We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women, people of color and the LGBT+ community Mental and physical wellness programs Tuition assistance A 401(k) savings program with an employer match and more About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.", "summaryDescription" : "Treasury Optimization Specialist at Point72. Skills: Treasury optimization, Financing, Liquidity. Design systems. 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"daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305a9df292fd229cf536f9", "title" : "Manager, Digital Experience", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Digital Experience in Agoura Hills, United States, adjusted for seniority and industry." }, "location" : "Agoura Hills, CA", "locations" : [ "Agoura Hills, CA" ], "timestamp" : "2026-06-16T08:53:06.244", "fingerprint" : "7ae281b3e1e71ad631da6e636e7a197d017f31f9fe94d6e8fbc75da40094efd6", "source" : "jazzhr", "language" : "en", "externalId" : "LwECFeCUCU", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Agoura Hills", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.1481692,-118.7655456" } ], "locationText" : "Agoura Hills, 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"USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Retail industry in Breckenridge, United States, adjusted for seniority and company size." }, "location" : "Breckenridge, CO", "locations" : [ "Breckenridge", "CO" ], "timestamp" : "2026-06-16T05:26:21.462", "fingerprint" : "77d00180c2de5add68bb3d1975bcd18428c1b088d91a4e1e819f5b8384ac492b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://the-digital-stronghold.breezy.hr/p/ebbbafc7aa2d-customer-experience-manager-glade-optics", "externalId" : "ebbbafc7aa2d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Breckenridge", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4829124,-106.0465486" } ], "locationText" : "Breckenridge, Colorado, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Glade Optics At Glade Optics, we", "summaryDescription" : "Customer Experience Manager at Glade Optics", "createdAt" : "2026-06-14T18:55:59.302", "lastUpdated" : "2026-06-16T05:26:21.462", "ingestTimestamp" : "2026-06-14T18:55:59.302", "mongoId" : "6a2d13cf74d8ee00a0ae6cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 613.171, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a306b17f292fd229cfcf4ed", "title" : "Sales Optimization Supervisor", "company" : "Pilmico Foods Corporation", "industry" : "Food Production", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Sales Optimization Supervisor in Cebu City, Philippines, adjusted for the Food & Beverage industry and company size." }, "location" : "Cebu City, Central Visayas, PH", "locations" : [ "Cebu City", "Central Visayas", "PH" ], "timestamp" : "2026-06-16T10:54:09.281", "fingerprint" : "f69016de9eb8c44d02e1e36661b3333ed033d921f3ef3b7e5b38eca7b599e501", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PilmicoFoodsCorporation/744000132186630-sales-optimization-supervisor", "externalId" : "744000132186630", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cebu City", "state" : "Central Visayas", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "10.2934946,123.9018183" } ], "locationText" : "Cebu City, Central Visayas, Philippines", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "E-learning tools, Digital training platforms", "professionalSkills" : [ "Sales operations", "Training development", "Business optimization", "Data analysis", "Process improvement", "Digital solutions implementation", "Instructional design", "Curriculum development" ], "hardSkillsList" : [ "Adult learning principles" ], "hardSkills" : [ { "name" : "Adult learning principles", "level" : "intermediate" } ], "majorSkills" : "Sales optimization, Business operations, Performance optimization, Data analysis", "majorSkillsList" : [ "Sales optimization", "Business operations", "Performance optimization", "Data analysis" ], "coreResponsibilities" : "Drive excellence across business operations, Optimize business operations, Serve as key liaison, Serve as educator, Serve as partner, Collect performance data, Analyze performance data, Implement training programs, Manage optimization initiatives, Ensure alignment with corporate goals, Ensure alignment with culture, Ensure alignment with business outcomes", "teamCollaboration" : "Work with Feeds Sales; Work with Marketing; Work with NITR; Work with QM; Work with Animal Production Specialists; Work with business customers", "domainKnowledge" : "Agribusiness Philippines", "domainList" : [ "agribusiness-philippines" ], "domainSpecificKnowledge" : [ "Agribusiness Philippines" ], "specialRequirements" : "Willingness to travel", "qualificationsBasic" : "1-3 years sales operations experience, 1-3 years training & development experience, 1-3 years business optimization experience, Data analysis track record, Process improvement track record, Digital solutions implementation track record", "qualificationsPreferred" : "Master's degree, Training & Development certification, Business Optimization certification, Project Management certification, Business analytics certification, Project management certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal. We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better. At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future. The Sales Operations Optimization Supervisor is responsible for driving excellence and value across all business operations through performance optimization. This role serves as a key liaison, educator, and partner within Agribusiness Philippines, working with various teams, including Feeds Sales, Marketing, NITR, and QM, as well as external partners such as Animal Production Specialists and business customers. The supervisor will collect and analyze performance data, implement training programs, manage optimization initiatives, and ensure alignment with corporate goals, culture, and business outcomes. ## Qualifications Education: Bachelor’s degree in a relevant field such as: * Human Resources Management * Organizational Development * Psychology * Education or Training and Development * Business Administration * Communications * Master’s degree or additional certifications in Training & Development, Business Optimization, or Project Management is a plus. Experience: * Minimum of 1-3 years of experience in sales operations, training & development, business optimization, or a related field. * Proven track record in data analysis, process improvement, and digital solutions implementation. License/s: * Relevant certifications in business analytics, training & development, or project management are preferred. Other Requirements: * Strong understanding of adult learning principles * Experience with instructional design and curriculum development * Proficiency in e-learning tools and digital training platforms * Strong communication and facilitation skills * Data analysis and reporting related to training effectiveness * Ability to work independently and collaboratively in a fast-paced environment * Willingness to travel as needed for training and business development initiatives * The ideal candidate is a fast learner with a strong passion for both people and process development ## Additional Information #LI-LD1", "summaryDescription" : "Sales Optimization Supervisor at Pilmico Foods Corporation. Skills: Sales optimization, Business operations, Performance optimization, Data analysis. Drive excellence across business operations. Optimize business operations", "postedDate" : "2026-06-15T12:14:22.000", "createdAt" : "2026-06-16T00:19:31.046", "lastUpdated" : "2026-06-16T10:54:09.281", "ingestTimestamp" : "2026-06-16T00:19:31.046", "mongoId" : "6a306b17f292fd229cfcf4ed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adult learning principles", "Sales optimization", "Business operations", "Performance optimization", "Data analysis", "Sales operations", "Training development", "Business optimization", "Process improvement", "Digital solutions implementation", "Instructional design", "Curriculum development", "Agribusiness Philippines" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 611.92224, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.92 }, { "id" : "68dd1eeace260f92cbea0c20", "title" : "Author Experience Manager", "company" : "Amazon Japan G. K.", "industry" : "Sales, Advertising, Account Management, Customer Success, international stores", "salary" : { "min" : 7500000.0, "max" : 1.1E7, "currency" : "JPY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Author Experience Manager in Tokyo, Japan, adjusted for mid-seniority and manager experience." }, "location" : "Tokyo, JPN", "locations" : [ "Tokyo, JPN" ], "timestamp" : "2026-06-15T13:15:49.787", "fingerprint" : "0f1d347bb94907b7e6eab3a28b5a1d233e2c45c5e485fb9738031c172cb38e1f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3098715/apply", "externalId" : "e6072332-5e5f-4329-a02c-8ea0958f3a21", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tokyo", "country" : "Japan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "35.6768601,139.7638947" } ], "locationText" : "Tokyo, Japan", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "technicalSkills" : "SQL, BI Tools", "professionalSkills" : [ "Project management", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Author experience, Indie publishing, Digital marketing, Event planning", "majorSkillsList" : [ "Author experience", "Indie publishing", "Digital marketing", "Event planning" ], "coreResponsibilities" : "Plan and execute projects, Grow KDP business, Support author growth, Drive author communication, Plan author events, Conduct competitor analysis, Approve digital marketing assets, Approve influencer marketing assets, Approve tradeshow assets, Use data to support projects, Improve owned media, Manage Kindle Deals admin, Manage Prime Reading admin, Manage author reach out program, Support author acquisition activities", "teamCollaboration" : "Work with team members; Work with local teams; Work with international teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Self-publishing; Kindle Direct Publishing; Indie manga; Fliptoon", "domainList" : [ "self-publishing", "kindle-direct-publishing", "indie-manga", "fliptoon" ], "domainSpecificKnowledge" : [ "Self-publishing", "Kindle Direct Publishing", "Indie manga", "Fliptoon" ], "communicationSkills" : "Written communication; Oral communication", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Work with sensitive content, Work with adult content, Work with culturally sensitive content", "outcomesObjectives" : "Increase author engagement", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Attention to detail, Excellent problem solving skills, Knowledge of SQL and BI Tools or willingness to learn, Oral and written communication skills, Fluency in English and/or Japanese", "qualificationsPreferred" : "Experience managing agencies, Demonstrated ability to work independently, Ability to work on a diverse team", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The Author Experience Manager, Indie Publishing will be assisting to plan and execute a variety of projects to grow the KDP business in Japan, as well as supporting author growth. This position will drive author communication and event planning as a Top Author Evangelist. The ideal candidate is a strong project manager who is customer obsessed, data-driven, detail-oriented, and excited to work in a fast-paced environment. They are comfortable working both independently as well as in close partnership with team members across the organization both locally and internationally. Candidates must be able to work with sensitive content, including culturally sensitive and adult content. Key job responsibilities Author Experience Manager will support in various different author related works; Below are some examples 1. Competitor Analysis (Research basic information of the services, try out the service to check the UI/UX, etc),and make a summary chart of the comparison 2. Basic Communication/Asset Approvals with External Agencies for planning and executing Digital Marketing, Influencer Marketing, Tradeshows (Events), needed for the KDP business 3. Using various existing Data to be used to support the running projects (that is owned by the manager) and author growth 4. Dive into Owned Media (Homepage, Help Page, etc) and identify where it could be improved for Author experience 5. All admin work related to Kindle Deals, Prime Reading, etc for KDP Selection, including author communication 6. Manage the \"author reach out program\", where we reach out to top authors to obtain useful information to increase their engagement 7. Support author acquisition activities to build good relationship with potential authors About the team Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. We support and encourage individual authors as well as vendors. On top of the global KDP program, we are building JP unique manga program (Indie manga/Fliptoon) to support manga big market. Basic Qualifications: · Bachelor’s degree or equivalent experience · Strong attention to detail and excellent problem solving skills · Knowledge of SQL and BI Tools or willingness to learn with AI agent · Strong oral and written communication skills. · Fluency in English and/or Japanese Preferred Qualifications: · Experience managing agencies to deliver marketing programs at scale · Demonstrated ability to work independently and autonomously · Ability to work on a diverse team or with a diverse range of coworkers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Author Experience Manager at Amazon Japan G. K.. Skills: Author experience, Indie publishing, Digital marketing, Event planning. Plan and execute projects. Grow KDP business", "postedDate" : "2026-06-14T06:46:33.519", "createdAt" : "2026-06-14T06:46:33.519", "lastUpdated" : "2026-06-15T13:15:49.787", "ingestTimestamp" : "2026-06-14T06:46:33.519", "mongoId" : "68dd1eeace260f92cbea0c20", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3098715/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Author experience", "Indie publishing", "Digital marketing", "Event planning", "Project management", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy", "Self-publishing", "Kindle Direct Publishing", "Indie manga", "Fliptoon" ], "skillCount" : 14, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 606.3086, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305bb6f292fd229cf5fb3a", "title" : "EXPERT SERVICE CLIENT - CDD TEMPS PARTIEL H/F", "company" : "BOULANGER", "industry" : "Retail", "salary" : { "min" : 18000.0, "max" : 22000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level, Part-time position in the Retail industry in Fayet, France, adjusted for company size and industry." }, "location" : "FAYET, France", "locations" : [ "FAYET", "France" ], "timestamp" : "2026-06-16T08:53:24.092", "fingerprint" : "04f98604e4dddfad06da347b689988c21d7d87199071756f6cdf9bb861bfe65c", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Boulanger/744000132230124-expert-service-client-cdd-temps-partiel-h-f-", "externalId" : "744000132230124", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fayet", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.8694460,3.2522222" } ], "locationText" : "Fayet, France", "employmentType" : "PART_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Customer service", "Sales", "After-sales service", "Payment processing", "Customer relationship management" ], "majorSkills" : "Customer experience, Sales solutions, Problem resolution", "majorSkillsList" : [ "Customer experience", "Sales solutions", "Problem resolution" ], "coreResponsibilities" : "Create personalized customer experience, Optimize product availability, Create adapted solutions, Manage flows, Process payments, Ensure seamless experience, Listen to customers, Reassure customers, Propose complete solutions, Offer financing, Offer loyalty programs, Offer accessories, Offer adapted services, Diagnose needs, Ensure after-sales service, Resolve requests with pedagogy", "teamCollaboration" : "Store project team", "domainKnowledge" : "Customer service; Retail sales", "domainList" : [ "customer-service", "retail-sales" ], "domainSpecificKnowledge" : [ "Customer service", "Retail sales" ], "continuousLearning" : "E-learning; In-person training", "problemSolvingSkills" : "Analytical skills; Solution orientation", "outcomesObjectives" : "Transform visits into memorable experiences; Build lasting customer trust; Ensure customers leave with fitting projects; Transform complex situations into satisfaction; Achieve customer loyalty", "qualificationsBasic" : "Experience in commerce, Customer service experience, Interpersonal skills, Organizational skills, Reactivity, Empathy, Curiosity, Analytical skills, Calmness with unforeseen events, Pedagogy, Ability to find positive solutions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Depuis 70 ans, notre collectif de 8 000 collaborateurs passionnés accompagnent et réinventent le quotidien des Français. Bien plus qu’un leader de l'électroménager, avec 220 magasins et notre plateforme digitale, nous faisons mieux que vendre : nous rendons service. Nous nous engageons pour un commerce plus humain, responsable porté par des valeurs fortes : être Pro grâce à nos expertises, Simple en restant accessible, et Sympa en cultivant la bonne humeur ! Plus qu'une enseigne, rejoignez une entreprise où l’on vient pourapprendre, grandir et réussir ensemble. Boulanger : Plaisir partagé ! Envie d’apporter votre expertise et d'offrir une réelle expérience client ? Au cœur du service client, vous transformez chaque visite en une expérience mémorable et fluide. De l’accueil jusqu’à l’après-vente, vous apportez un accompagnement sans couture et construisez une relation de confiance durable avec le client. Prenez plaisir dans votre quotidien et : * Créez une expérience client personnalisée : Vous êtes le premier sourire du magasin. Par l’accueil et l’optimisation de la disponibilité produits, vous créez une solution adaptée à l’usage réel du client. En maîtrisant la gestion des flux et de l’encaissement, vous garantissez une expérience fluide et sans couture. * Transformez chaque besoin en solution : En véritable commerçant, vous écoutez et rassurez. Vous accompagnez le client de son entrée jusqu’à l’après-vente en proposant des solutions complètes : financement, fidélité, accessoires et services adaptés. Grâce à vous ? Chaque client repart avec le projet qui lui ressemble ! * Accompagnez à toutes les étapes : Vous faites de chaque imprévu une possibilité. Grâce à votre sens de l’analyse et votre orientation solution, vous diagnostiquez les besoins, assurez le SAV et résolvez les demandes avec pédagogie. ## Qualifications Chez vous, on apprécie : * Votre parcours dans le commerce : Votre expérience, idéalement en service client , a confirmé votre plaisir à accompagner les clients et votre volonté d'offrir la meilleure expérience en magasin. * Votre sens du service client : Votre aisance relationnelle vous permet de créer un contact immédiat et chaleureux. Vous savez fluidifier le parcours de vos interlocuteurs grâce à votre sens de l'organisation et votre réactivité. * Votre esprit commerçant : Votre empathie et votre curiosité vous permettent de comprendre rapidement les besoins de vos clients pour proposer des solutions qui leur correspondent vraiment. * Votre impact et votre engagement : Grâce à votre esprit d'analyse et votre calme face aux imprévus, vous créez du lien. Votre pédagogie et votre capacité à trouver une issue positive vous permettent de transformer chaque situation complexe en satisfaction et fidélisation client. Vous l’aurez compris, chez Boulanger, nous ne faisons pas que vendre, nous rendons service. Nous vous proposons de rejoindre notre projet magasin et de développer votre potentiel au sein d’un collectif engagé ! ## Additional Information Ce qui compte pour vous et aussi pour nous : * Votre évolution : Accès à notre catalogue de formations (e-learning et présentiel) pour nourrir votre expertise. Ici, vous avez la possibilité d’apprendre et de grandir : 60 % de nos managers sont issus de l’évolution interne. * Votre épanouissement : Faire partie d’un projet magasin global sur une mission qui a du sens et contribuer à des sujets qui vous animent (Fondation, tutorat, alternance...) * Votre impact durable : Un forfait mobilité durable allant jusqu’à 500 € par an ,si comme nous, vous adoptez un mode de transport vert. * Avantages exclusifs : Profitez de belles remises sur nos produits et des offres spéciales en tant que membre du club+ Boulanger. Chez Boulanger, nous étudions chaque candidature sur la base des compétences et du potentiel. Nous sommes convaincus que chaque singularité enrichit notre collectif. Prenez plaisir à cultiver votre talent chez Boulanger et à le partager !", "summaryDescription" : "EXPERT SERVICE CLIENT - CDD TEMPS PARTIEL H/F at BOULANGER. Skills: Customer experience, Sales solutions, Problem resolution. Create personalized customer experience. Optimize product availability", "postedDate" : "2026-06-15T15:21:19.000", "createdAt" : "2026-06-15T23:45:51.629", "lastUpdated" : "2026-06-16T08:53:24.092", "ingestTimestamp" : "2026-06-15T23:45:51.629", "mongoId" : "6a305bb6f292fd229cf5fb3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer experience", "Sales solutions", "Problem resolution", "Customer service", "Sales", "After-sales service", "Payment processing", "Customer relationship management", "Retail sales" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 602.6403, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30551bf292fd229cf1dd57", "title" : "Sales Optimization Supervisor", "company" : "Pilmico Foods Corporation", "industry" : "Food Production", "salary" : { "min" : 480000.0, "max" : 720000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Sales Optimization Supervisor in Cebu City, Philippines, adjusted for the Food & Beverage industry." }, "location" : "Cebu City, Central Visayas, PH", "locations" : [ "Cebu City", "Central Visayas", "PH" ], "timestamp" : "2026-06-16T10:46:54.166", "fingerprint" : "713e85524e9ae42045f3958ff791605af96beda454e16972505bca6cb5acd9ea", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PilmicoFoodsCorporation/744000132186630-sales-optimization-supervisor", "externalId" : "744000132186630", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cebu City", "state" : "Central Visayas", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "10.2934946,123.9018183" } ], "locationText" : "Cebu City, Central Visayas, Philippines", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "E-learning tools, Digital training platforms", "professionalSkills" : [ "Business operations", "Performance optimization", "Data analysis", "Process improvement", "Digital solutions implementation", "Instructional design", "Curriculum development" ], "hardSkillsList" : [ "Adult learning principles", "Training effectiveness reporting" ], "hardSkills" : [ { "name" : "Adult learning principles", "level" : "intermediate" }, { "name" : "Training effectiveness reporting", "level" : "intermediate" } ], "majorSkills" : "Sales operations, Business optimization, Training development", "majorSkillsList" : [ "Sales operations", "Business optimization", "Training development" ], "coreResponsibilities" : "Drive excellence across business operations, Optimize business operations, Serve as key liaison, Serve as educator, Serve as partner, Collect performance data, Analyze performance data, Implement training programs, Manage optimization initiatives, Ensure alignment with corporate goals, Ensure alignment with culture, Ensure alignment with business outcomes", "teamCollaboration" : "Work with Feeds Sales; Work with Marketing; Work with NITR; Work with QM; Work with Animal Production Specialists; Work with business customers", "domainKnowledge" : "Agribusiness Philippines", "domainList" : [ "agribusiness-philippines" ], "domainSpecificKnowledge" : [ "Agribusiness Philippines" ], "communicationSkills" : "Facilitation skills", "specialRequirements" : "Willingness to travel", "qualificationsBasic" : "1-3 years sales operations experience, 1-3 years training & development experience, 1-3 years business optimization experience, Proven data analysis track record, Proven process improvement track record, Proven digital solutions implementation track record", "qualificationsPreferred" : "Master's degree, Additional certifications in Training & Development, Additional certifications in Business Optimization, Additional certifications in Project Management, Relevant certifications in business analytics, Relevant certifications in training & development, Relevant certifications in project management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal. We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better. At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future. The Sales Operations Optimization Supervisor is responsible for driving excellence and value across all business operations through performance optimization. This role serves as a key liaison, educator, and partner within Agribusiness Philippines, working with various teams, including Feeds Sales, Marketing, NITR, and QM, as well as external partners such as Animal Production Specialists and business customers. The supervisor will collect and analyze performance data, implement training programs, manage optimization initiatives, and ensure alignment with corporate goals, culture, and business outcomes. ## Qualifications Education: Bachelor’s degree in a relevant field such as: * Human Resources Management * Organizational Development * Psychology * Education or Training and Development * Business Administration * Communications * Master’s degree or additional certifications in Training & Development, Business Optimization, or Project Management is a plus. Experience: * Minimum of 1-3 years of experience in sales operations, training & development, business optimization, or a related field. * Proven track record in data analysis, process improvement, and digital solutions implementation. License/s: * Relevant certifications in business analytics, training & development, or project management are preferred. Other Requirements: * Strong understanding of adult learning principles * Experience with instructional design and curriculum development * Proficiency in e-learning tools and digital training platforms * Strong communication and facilitation skills * Data analysis and reporting related to training effectiveness * Ability to work independently and collaboratively in a fast-paced environment * Willingness to travel as needed for training and business development initiatives * The ideal candidate is a fast learner with a strong passion for both people and process development ## Additional Information #LI-LD1", "summaryDescription" : "Sales Optimization Supervisor at Pilmico Foods Corporation. Skills: Sales operations, Business optimization, Training development. Drive excellence across business operations. Optimize business operations", "postedDate" : "2026-06-15T12:14:22.000", "createdAt" : "2026-06-15T23:37:16.599", "lastUpdated" : "2026-06-16T10:46:54.166", "ingestTimestamp" : "2026-06-15T23:37:16.599", "mongoId" : "6a30551bf292fd229cf1dd57", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adult learning principles", "Training effectiveness reporting", "Sales operations", "Business optimization", "Training development", "Business operations", "Performance optimization", "Data analysis", "Process improvement", "Digital solutions implementation", "Instructional design", "Curriculum development", "Agribusiness Philippines" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 601.337, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2a848974d8ee00a067925d", "title" : "Web Optimization Manager", "company" : "Checkr", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Web Optimization Manager in Denver, adjusted for SaaS industry and company size." }, "location" : "Denver, Colorado, United States", "locations" : [ "Denver", "Colorado", "United States" ], "timestamp" : "2026-06-13T23:06:01.013", "fingerprint" : "d503d8fea6e9711f29f84cb8bdc7bc3579c3a21381072ddb9cf688a24fe877c0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/checkr/jobs/7994212", "externalId" : "7994212", "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "experienceLevel" : "Manager", "technicalSkills" : "HTML, CSS", "professionalSkills" : [ "Website strategy", "Conversion rate optimization", "Data analysis", "Market research", "Content strategy", "Customer journey optimization", "Experimentation strategy" ], "hardSkillsList" : [ "Data analysis", "Problem-solving", "Website analytics", "A/B testing", "Content management", "Digital marketing" ], "softSkillsList" : [ "Creativity", "Resilience" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Website analytics", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" }, { "name" : "Digital marketing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Creativity" }, { "name" : "Resilience" } ], "majorSkills" : "Website optimization, Conversion rate optimization, A/B testing, Data analysis", "majorSkillsList" : [ "Website optimization", "Conversion rate optimization", "A/B testing", "Data analysis" ], "coreResponsibilities" : "Own testing roadmap, Drive website experimentation, Improve conversion rates, Contribute to business growth, Use data to drive growth, Identify revenue-driving content, Deploy content strategically, Elevate website UX, Improve experiences for audiences, Optimize conversion paths, Own high-intent landing pages, Reduce friction in journey, Grow traffic, Grow conversion, Create engaging content, Align content with objectives, Partner cross-functionally, Align website tests with goals, Shape experimentation strategy, Own measurement, Own reporting, Track website performance, Translate insights into recommendations, Drive multi-product growth, Lead experimentation across portfolio, Design tests, Run tests, Accelerate adoption, Accelerate growth", "teamCollaboration" : "Collaborative environment; Partner across teams; Align with business goals", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Growth marketing; SEO; SEM; ABM; Buyer journey; Customer journey", "domainList" : [ "growth-marketing", "seo", "sem", "abm", "buyer-journey", "customer-journey" ], "domainSpecificKnowledge" : [ "Growth marketing", "SEO", "SEM", "ABM", "Buyer journey", "Customer journey" ], "toolProficiency" : [ "VWO", "Omni", "Storyblok", "WordPress" ], "continuousLearning" : "Learning and development allowance", "innovationCreativity" : "Creative solutions", "problemSolvingSkills" : "Analytical skills; Problem-solving skills; Data-driven strategies", "outcomesObjectives" : "Drive measurable growth; Improve conversion rates; Contribute to business growth; Grow traffic; Grow conversion; Accelerate adoption; Accelerate growth", "qualificationsBasic" : "3+ years relevant experience, Website strategy experience, Conversion rate optimization experience, Proven track record driving growth, Data-driven strategies experience, Web analytics proficiency, A/B testing platforms proficiency, Content management systems experience, Digital marketing channels knowledge", "qualificationsPreferred" : "HTML experience, CSS experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. About the team/role We are seeking a creative and driven Web Optimization Manager to join our Growth Marketing team and drive Checkr's website growth. This is an individual contributor role where you will own the strategy and execution of our A/B testing roadmap, drive the development of personalization experiences, and lead customer journey optimizations that fuel growth across multiple channels and programs (SEO, SEM, ABM and more). As part of this dynamic marketing role, you will build collaborative relationships with a range of stakeholders, including design, development, content, and product teams; leveraging your creativity, market research, and data to define test strategy and shape website growth initiatives. A core focus of this role is thinking holistically about the full buyer and customer journey: using data to surface our highest-performing content and strategically deploying those touch-points across the site to drive sustained, evergreen growth. What you’ll do Own the testing roadmap. Drive website experimentation that improves conversion rates and measurably contributes to business growth. Use data to drive growth. Identify revenue-driving content (customer stories, pricing, webinars) to deploy strategically across key website touch-points to drive business growth. Elevate website UX. Partner across teams to improve experiences for our key audiences, including small business customers, enterprise customers, individuals, and partners. Optimize conversion paths. Own high-intent landing pages, forms, and navigation flows, reducing friction at every step of the buyer's journey. Grow traffic and conversion. Create engaging website content and experiences that align with marketing and business objectives. Partner cross-functionally. Align website tests and initiatives with broader business goals while helping to shape the overall experimentation strategy. Own measurement and reporting. Build the processes to track website performance and key metrics, translating insights into growth recommendations. Drive multi-product growth. Lead experimentation across Checkr's portfolio, designing and running tests that accelerate adoption and growth for newly launched products. What you bring 3+ years of relevant experience in website strategy, conversion rate optimization (CRO), or a similar role, with a proven track record of driving measurable growth through data-driven strategies. Deep proficiency with web analytics and A/B testing platforms (VWO, Omni, or similar). Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and influence stakeholders effectively. Hands-on experience with content management systems (Storyblok, WordPress, or similar). Strong working knowledge of digital marketing channels (SEO, SEM, ABM, and others). Experience with HTML and CSS is a plus. An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (Denver, CO) $103,000—$121,000 USD What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).", "summaryDescription" : "Web Optimization Manager at Checkr. Skills: Website optimization, Conversion rate optimization, A/B testing, Data analysis. Own testing roadmap. Drive website experimentation", "postedDate" : "2026-06-11T21:49:13.663", "createdAt" : "2026-06-11T21:49:13.663", "lastUpdated" : "2026-06-13T23:06:01.013", "ingestTimestamp" : "2026-06-11T21:49:13.663", "mongoId" : "6a2a848974d8ee00a067925d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Problem-solving", "Website analytics", "A/B testing", "Content management", "Digital marketing", "Creativity", "Resilience", "Website optimization", "Conversion rate optimization", "Website strategy", "Market research", "Content strategy", "Customer journey optimization", "Experimentation strategy", "Roadmap planning", "Growth marketing", "SEO", "SEM", "ABM", "Buyer journey", "Customer journey", "VWO", "Omni", "Storyblok", "WordPress" ], "skillCount" : 26, "jobCategory" : "marketing", "jobSubcategory" : "marketing", "dataQualityScore" : 0.8888889, "_score" : 600.90533, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c7aff74d8ee00a0947d55", "title" : "Technical Account Manager", "company" : "RTB House", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 80000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Account Manager in the Technology industry in France, adjusted for seniority and company size." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T01:12:07.756", "fingerprint" : "cd16d8f68604c2b52e0ef4a0354b028c6bd31d1f5e6450ad837c652ecba7ccf6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/rtbhouse/jobs/4857600101", "externalId" : "4857600101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "France", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "France", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "HTML, JavaScript, Apps Script, Python, API, Google Chrome DevTools, Google Tag Manager, Google Analytics 4", "professionalSkills" : [ "Campaign optimization", "Systems integration", "Customer support" ], "hardSkillsList" : [ "Analytical skills" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" } ], "majorSkills" : "Technical operations, Campaign optimization, Client integration", "majorSkillsList" : [ "Technical operations", "Campaign optimization", "Client integration" ], "coreResponsibilities" : "Conduct technical operations, Coordinate technical issues, Support technical integration, Work closely with sales teams, Monitor campaign effectiveness, Analyze campaign effectiveness, Propose optimization solutions", "teamCollaboration" : "Work with sales teams", "domainKnowledge" : "Performance marketing; Deep Learning AI; AdTech; E-commerce advertising", "domainList" : [ "performance-marketing", "deep-learning-ai", "adtech", "e-commerce-advertising" ], "domainSpecificKnowledge" : [ "Performance marketing", "Deep Learning AI", "AdTech", "E-commerce advertising" ], "toolProficiency" : [ "Google Chrome DevTools", "Google Tag Manager", "Google Analytics 4" ], "continuousLearning" : "Training program; Professional development", "problemSolvingSkills" : "Debugging; Optimization", "outcomesObjectives" : "Achieve internal goals; Achieve external goals", "qualificationsBasic" : "2+ years of experience in tech support, 2+ years of experience in analytical roles, 2+ years of experience in campaign optimization, Experience in one or more programming languages, Experience in systems integration via API, Experience with debugging tools, Experience using Google Analytics 4, Fluency in English", "qualificationsPreferred" : "MMP knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Location: France We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence. You Will: Conduct the technical operations for our clients; Coordination of all technical issues with regards to online campaign launching and running process; Support technical integration between rtb.com and client’s e-commerce platform; Work closely with sales teams to deliver high standards of customer service; Monitor and analyze the effectiveness of online campaigns; Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience: 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have; Experience in one or more programming languages (e. g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API Experience with debugging tools (e. g. Google Chrome DevTools), Google Tag Manager. Experience in using Google Analytics 4, MMP knowledge will be an advantage; Fluency in English Strong analytical skills are a must; High level of motivation and willingness to learn; Good time management skills and attention to detail; We Offer: We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from our office in France, or even temporarily from any other location in the world; A top-of-the-market compensation package and an attractive bonus scheme; An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; Training program, budget, and the tools necessary to develop professional skills and personally A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team. Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.", "summaryDescription" : "Technical Account Manager at RTB House. Skills: Technical operations, Campaign optimization, Client integration. Conduct technical operations. Coordinate technical issues", "postedDate" : "2026-06-14T20:01:58.505", "createdAt" : "2026-06-14T20:01:58.505", "lastUpdated" : "2026-06-16T01:12:07.756", "ingestTimestamp" : "2026-06-14T20:01:58.505", "mongoId" : "6a2c7aff74d8ee00a0947d55", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Analytical skills", "Technical operations", "Campaign optimization", "Client integration", "Systems integration", "Customer support", "Performance marketing", "Deep Learning AI", "AdTech", "E-commerce advertising", "Google Chrome DevTools", "Google Tag Manager", "Google Analytics 4" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 600.49603, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305668f292fd229cf296b8", "title" : "Client Services Manager - Danish Market (Maternity Cover)", "company" : "Ogury", "industry" : "Customer Success", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "DKK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Client Services Manager in Copenhagen, Denmark, adjusted for the Technology industry and a temporary employment type." }, "location" : "Copenhagen", "locations" : [ "Copenhagen" ], "timestamp" : "2026-06-16T11:13:33.651", "fingerprint" : "7368c4bc963645d8dd28f97d56c90ca73e58ce592528da5c1970661f497b0e58", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/ogury/b3109539-339f-4d3c-b37c-1542ef64876e/apply", "externalId" : "b3109539-339f-4d3c-b37c-1542ef64876e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Copenhagen", "country" : "Denmark", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "55.6867243,12.5700724" } ], "locationText" : "Copenhagen, Denmark", "employmentType" : "TEMPORARY", "experienceLevel" : "Manager", "technicalSkills" : "DCM, Adform, IAS, DV, MOAT, DV360, TTD, Xandr, GTM, Adobe", "professionalSkills" : [ "Campaign execution", "Performance optimization", "Account management", "Client relationship management", "Data interpretation" ], "hardSkillsList" : [ "Campaign management", "Performance reporting" ], "hardSkills" : [ { "name" : "Campaign management", "level" : "intermediate" }, { "name" : "Performance reporting", "level" : "intermediate" } ], "majorSkills" : "Client relationship management, Campaign management, Performance optimization", "majorSkillsList" : [ "Client relationship management", "Campaign management", "Performance optimization" ], "coreResponsibilities" : "Act as primary point of contact, Build trusted relationships, Lead client onboarding, Lead campaign launches, Manage accounts, Set up campaigns, Manage campaigns, Optimize campaigns, Deliver against KPIs, Monitor campaign performance, Monitor pacing, Monitor account health, Address risks and issues, Collaborate with internal teams, Support client retention, Support client growth, Deliver client training, Deliver client insights, Deliver performance reporting, Conduct post-campaign analysis, Identify optimization opportunities, Identify upsell opportunities, Identify expansion opportunities", "teamCollaboration" : "Sales teams; Product teams; Engineering teams; Internal teams", "domainKnowledge" : "Digital advertising; Programmatic media; Ad servers; Ad verification; SSPs; DSPs; Tag management", "domainList" : [ "digital-advertising", "programmatic-media", "ad-servers", "ad-verification", "ssps", "dsps", "tag-management" ], "domainSpecificKnowledge" : [ "Digital advertising", "Programmatic media", "Ad servers", "Ad verification", "SSPs", "DSPs", "Tag management" ], "toolProficiency" : [ "DCM", "Adform", "IAS", "DV", "MOAT", "DV360", "TTD", "Xandr", "GTM", "Adobe" ], "communicationSkills" : "Performance reporting; Post-campaign analysis", "problemSolvingSkills" : "Problem-solving skills; Data interpretation", "outcomesObjectives" : "Achieve measurable value; Deliver against agreed KPIs", "qualificationsBasic" : "1-3 years client account management experience, Manage multiple campaigns simultaneously, Analytical and problem-solving skills, Excellent communication skills, Excellent relationship-building skills, High attention to detail, Organizational skills", "qualificationsPreferred" : "Understanding of digital advertising, Campaign management experience, Programmatic media experience, Experience with 3rd party ad servers, Experience with ad verification tools, Experience with SSPs/DSPs, Experience with tag management systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description About Ogury Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide. Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at Ogury At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. The Opportunity: The Client Services Manager (10-12 Months Maternity Cover) is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization. This role owns end-to-end campaign delivery, including client satisfaction and retention support, while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform. Key Responsibilities: Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships. Lead client onboarding, campaign launches, and ongoing account management. Set up, manage, and optimize campaigns to deliver against agreed KPIs. Monitor campaign performance, pacing, and account health, proactively addressing risks and issues. Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth. Deliver client training, insights, and clear performance reporting, including post-campaign analysis. Identify opportunities for optimization, upsell, and expansion based on performance and client needs. What You Will Bring to Ogury: 1–3 years’ experience managing client accounts in a client-facing, account management, or customer success role. Proven understanding of digital advertising, campaign management, or programmatic media (preferred). Experience with 3rd party ad servers (e.g., DCM, Adform), ad verification tools (e.g., IAS, DV, MOAT), and/or SSPs/DSPs (e.g., DV360, TTD, AdForm, Xandr) is a plus. Experience with tag management systems (e.g., GTM, Adobe) is a plus. Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment. Strong analytical and problem-solving skills with the ability to interpret campaign performance data. Excellent communication and relationship-building skills with clients and internal stakeholders. High attention to detail and strong organizational skills. Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes. What We Can Offer You: Competitive salary. Flexible approach to working hours and location. Access to physical and mental health and wellbeing benefits. Medical coverage plan. Holiday allowance. At Ogury, we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace. We thank you in advance for your interest in Ogury! ## Additional Information How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team: - A competitive compensation package - 401K Plan with a competitive company match - Generous holiday and leave allowance, in addition national holidays - A strong focus on the well-being of our team members, with access to both physical and mental health resources - Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week. - And more We thank you in advance for your interest in Ogury! #LI-HP1 #LI-Hybrid Our Commitment At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates. ", "summaryDescription" : "Client Services Manager - Danish Market (Maternity Cover) at Ogury. Skills: Client relationship management, Campaign management, Performance optimization. Act as primary point of contact. Build trusted relationships", "postedDate" : "2026-06-15T10:32:44.188", "createdAt" : "2026-06-15T10:32:44.188", "lastUpdated" : "2026-06-16T11:13:33.651", "ingestTimestamp" : "2026-06-16T03:22:22.605", "mongoId" : "6a305668f292fd229cf296b8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Campaign management", "Performance reporting", "Client relationship management", "Performance optimization", "Campaign execution", "Account management", "Data interpretation", "Digital advertising", "Programmatic media", "Ad servers", "Ad verification", "SSPs", "DSPs", "Tag management", "DCM", "Adform", "IAS", "DV", "MOAT", "DV360", "TTD", "Xandr", "GTM", "Adobe" ], "skillCount" : 24, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 596.95917, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 114676, "totalPages" : 2294, "hasNext" : true, "hasPrevious" : false } }

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