{ "count" : 142976, "data" : [ { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 732.2289, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051f4f292fd229cf09809", "title" : "Issue Resolution Officer", "company" : "Moniepoint", "industry" : "FinTech", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "NGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Issue Resolution Officer in Lagos, Nigeria, adjusted for the FinTech industry and company size." }, "location" : "Lagos, Nigeria", "locations" : [ "Lagos", "Nigeria" ], "timestamp" : "2026-06-16T07:19:39.365", "fingerprint" : "3068539e77b6d755484eb46ac497c0ca11ab46808c47766d10d0d0c57f87e6d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/moniepoint/jobs/4027336101", "externalId" : "4027336101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lagos", "country" : "Nigeria", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "6.4550575,3.3941795" } ], "locationText" : "Lagos, Nigeria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "rawDescription" : "Who We Are Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Have a good understanding of the organisation’s products Provide quick and high-quality customer service through prompt and valuable responses to customer queries. Ensure every customer support request is logged for tracking Lower support tickets by working with the product team to identify and eliminate recurring issues. Guide customers on product usage while driving customer self-sufficiency. Solicit client feedback on product features and capabilities Qualifications Bachelor’s degree in any related field 1-2 years customer-facing experience at a financial institution or a high-growth software development company. Have a good understanding of card disputes ( Banking experience or other related fields) Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Customer Empathy Listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.", "summaryDescription" : "Issue Resolution Officer at Moniepoint. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T23:19:52.004", "createdAt" : "2026-06-15T23:19:52.004", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-15T23:19:52.004", "mongoId" : "6a3051f4f292fd229cf09809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 720.88336, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191e7758b93c861e39f6d5", "title" : "Customer Resolutions Specialist", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Resolutions Specialist in Financial Services in Milton Keynes, United Kingdom, adjusted for company size and industry." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-15T22:40:51.587", "fingerprint" : "c4767ff72469c9fc3b13dbddb19341a5ebf7100c224d5dd9f313631606165d9b", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=898273", "externalId" : "898273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "professionalSkills" : [ "Case handling", "Root cause analysis" ], "hardSkillsList" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending" ], "hardSkills" : [ { "name" : "Complaint investigation", "level" : "intermediate" }, { "name" : "Customer outcome evaluation", "level" : "intermediate" }, { "name" : "Case logging", "level" : "intermediate" }, { "name" : "Correspondence sending", "level" : "intermediate" } ], "majorSkills" : "Complaint resolution, Customer dissatisfaction management", "majorSkillsList" : [ "Complaint resolution", "Customer dissatisfaction management" ], "coreResponsibilities" : "Manage investigation of complaints, Resolve complaints, Manage outcome of complaints, Handle complaint cases, Comply with relevant legislation, Undertake investigations of complaints, Use judgement for customer outcomes, Produce written final responses, Provide summaries on progress, Provide updates on progress, Evaluate customer circumstance, Evaluate customer inconvenience, Evaluate customer distress, Achieve appropriate resolution, Negotiate with business areas, Negotiate with external parties, Manage diagnostic processes, Manage triage processes, Categorise cases, Route cases, Prioritise cases, Report actions, Log actions, Send regulated correspondence", "teamCollaboration" : "Relevant business areas; External parties", "domainKnowledge" : "Financial Conduct Authority; Financial Ombudsman Service; Treating Customers Fairly; Vulnerable Customer guidance", "domainList" : [ "financial-conduct-authority", "financial-ombudsman-service", "treating-customers-fairly", "vulnerable-customer-guidance" ], "domainSpecificKnowledge" : [ "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "communicationSkills" : "Written responses; Professional summaries", "continuousLearning" : "Training and knowledge development", "problemSolvingSkills" : "Systematic thought processes", "qualificationsBasic" : "Demonstrate understanding of TCF, FCA, FOS, Excellent oral and written communications, Ability to demonstrate systematic thought processes, Plan and manage own workload, Customer focus, Experience in complaints handling, High level of emotional intelligence, Resilience, Ability to cope under pressure, Meet strict deadlines", "qualificationsPreferred" : "Financial services complaints handling experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Customer Resolutions Specialist Closing Date: 4 June 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will manage the investigation, resolution and outcome of expressions of dissatisfaction (complaints) from Customers of Mercedes-Benz Financial Services UK Limited (MBFS). This opportunity requires you to handle an extensive variety of complaint cases related scenarios, company systems and processes whilst being fully compliant with relevant legislation including but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly (TCF) and relevant Vulnerable Customer guidance. Main Accountabilities Undertaking fair, consistent, prompt and thorough investigations of written and verbal complaints cases in accordance with MBFS guidance and case handling rules. Use of judgement to ensure fair and appropriate Customer outcomes within relevant limit of authority. Production of high quality written final responses and providing comprehensive, professional summaries and updates on progress to the relevant stakeholders (when required). Required to evaluate Customer circumstance, inconvenience and distress in order to achieve an appropriate resolution from a wide range of potential options including but not limited to goodwill payments, write offs and non-monetary compensation. Negotiate on a regular basis with relevant business areas including external parties in order to reach an appropriate multi-partite resolution ensuring the best outcome for the customer. Manage the diagnostic and triage processes across multiple channels in order to effectively categorise, route and prioritise cases. Manage cases by accurately reporting and logging all actions through company systems in order to support root cause analysis and reporting requirements. Accountable for sending all regulated correspondence to the customer within FCA timelines (e.g. acknowledgement letter, holding letter and final response letter). About you Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance. Excellent oral and written communications. Ability to demonstrate systematic thought processes and plan and manage own workload/delivery. Strong customer focus. Experience of working in a complaints handling environment, either within financial services or another industry type. Good attention to detail. High level of emotional intelligence and resilience. Ability to cope under pressure and meet strict deadlines. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next?   Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Customer Resolutions Specialist at Mercedes-Benz Financial Services. Skills: Complaint resolution, Customer dissatisfaction management. Manage investigation of complaints. Resolve complaints", "createdAt" : "2026-06-14T21:53:15.826", "lastUpdated" : "2026-06-15T22:40:51.587", "ingestTimestamp" : "2026-06-14T21:53:15.826", "mongoId" : "6a191e7758b93c861e39f6d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending", "Complaint resolution", "Customer dissatisfaction management", "Case handling", "Root cause analysis", "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 713.3419, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c923574d8ee00a09852be", "title" : "Error Resolution", "company" : "SanMar", "industry" : "Retail", "salary" : { "min" : 19.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avondale, AZ", "locations" : [ "Avondale", "AZ" ], "certifications" : [ "SanMar’s Lift Operator Certification" ], "timestamp" : "2026-06-15T13:53:50.398", "fingerprint" : "584dbc8353f308275dcd84ad693321f0331424df4a31544dc2c1800953a82156", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/sanmar/jobs/5164013007?gh_jid=5164013007", "externalId" : "5164013007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Avondale", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4355977,-112.3496020" } ], "locationText" : "Avondale, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "hardSkillsList" : [ "Operate powered equipment", "Lift operation" ], "hardSkills" : [ { "name" : "Operate powered equipment", "level" : "intermediate" }, { "name" : "Lift operation", "level" : "intermediate" } ], "majorSkills" : "Error resolution, Inventory management, Order fulfillment", "majorSkillsList" : [ "Error resolution", "Inventory management", "Order fulfillment" ], "coreResponsibilities" : "Identify and troubleshoot discrepancies, Adjust inventory quantities, Maintain accurate department records, Process ship short orders, Identify, correct, and record mill errors, Review customer orders prior to shipping, Operate powered lift equipment", "teamCollaboration" : "Work within a team", "domainKnowledge" : "Warehouse operations", "domainList" : [ "warehouse-operations" ], "domainSpecificKnowledge" : [ "Warehouse operations" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Troubleshoot discrepancies", "specialRequirements" : "Operate powered equipment, Lift up to 60 pounds, Full range of motion, Repetitive hand motions, Climb stairs, Kneel/squat, Bend and carry, Wear Personal Protective Equipment, Work near conveyor systems, Exposure to dust, Exposure to extreme heat, Exposure to extreme cold, Work in hectic environment, Work in fast-paced environment", "outcomesObjectives" : "Complete and ship customer orders; Meet deadlines", "qualificationsBasic" : "High School Diploma or equivalent, Basic English literacy", "qualificationsPreferred" : "1-3 years warehouse experience, SanMar's Lift Operator Certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At SanMar, the work you do makes a difference. Shift: 12:30PM-9:00PM Pay: $18.00 + $1.00 Shift Differential = $19.00 What's the Short Version? The Error Resolution role researches and resolves any discrepancies with shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion. What Will You Be Doing? • Identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities. • Maintain accurate department records. • Understand and accurately processes ship short orders. • Properly identify, correct, and record mill errors. • Review selected customer orders prior to shipping. • May be required to operate powered lift equipment. What Are We Looking For? • High School Diploma or equivalent • 1-3 years of warehouse experience is preferred • Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information • Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers • May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation • Demonstrates ability to follow directions and change priorities or job duties as business needs require • Excellent problem-solving skills • Demonstrated verbal and written communication skills • Strong attention to detail • Ability to work in high demand, high volume environment and meet deadlines • Must have exemplary performance in regard to attendance, accuracy and productivity • Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities • Comprehends verbal and written instructions • Able to work both independently and within a team • Essential days or overtime may be required What's Our Offer? Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: • Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance What Should You Expect? DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Employee will be required to wear Personal Protective Equipment such as a protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify.", "summaryDescription" : "Error Resolution at SanMar. Skills: Error resolution, Inventory management, Order fulfillment. Identify and troubleshoot discrepancies. Adjust inventory quantities", "postedDate" : "2026-06-14T05:56:12.832", "createdAt" : "2026-06-14T05:56:12.832", "lastUpdated" : "2026-06-15T13:53:50.398", "ingestTimestamp" : "2026-06-14T05:56:12.832", "mongoId" : "6a2c923574d8ee00a09852be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Operate powered equipment", "Lift operation", "Error resolution", "Inventory management", "Order fulfillment", "Warehouse operations", "SanMar’s Lift Operator Certification" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 628.3921, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305e91f292fd229cf71907", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:47:13.192", "fingerprint" : "1f668aa65e7ee3711f02dcf14457d74dbcbc60cd8a4784a16463ec1766bd2ccd", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "problemSolvingSkills" : "Research and resolve", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-16T00:09:58.299", "lastUpdated" : "2026-06-16T09:47:13.192", "ingestTimestamp" : "2026-06-16T00:09:58.299", "mongoId" : "6a305e91f292fd229cf71907", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 577.60547, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306189f292fd229cf96e1a", "title" : "Insurance Credit Resolution Specialist", "company" : "Privia Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 25.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA, United States", "locations" : [ "Arlington", "VA", "United States" ], "timestamp" : "2026-06-16T09:09:17.381", "fingerprint" : "fe6d585ea56cc1f8fd2c9af444f999a2bc0706e7360a7ebbc60d7d5f4b00d6be", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PriviaHealth/744000132275619-insurance-credit-resolution-specialist-", "externalId" : "744000132275619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Graduate", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AthenaNet", "professionalSkills" : [ "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting" ], "hardSkillsList" : [ "Insurance credit resolution" ], "hardSkills" : [ { "name" : "Insurance credit resolution", "level" : "intermediate" } ], "majorSkills" : "Insurance credits, Revenue cycle", "majorSkillsList" : [ "Insurance credits", "Revenue cycle" ], "coreResponsibilities" : "Process all assigned insurance related credits, Review and respond to daily correspondence, Answer incoming inquiries, Prepare insurance refund checks for mailing, Process returned checks, Implement payer specific workflows, Research and resolve overpaid and denied claims, Use Salesforce to manage worklists, Process 35+ insurance refunds daily, Identify and print appropriate insurance refund letters, Enter insurance refund check #s into athenaNet, Make custom refund letters, Prepare checks to be mailed, Sort checks by payer, Retrieve and process returned checks", "teamCollaboration" : "Sr. Manager, Revenue Cycle Management", "domainKnowledge" : "HIPAA rules and regulations", "domainList" : [ "hipaa-rules-and-regulations" ], "domainSpecificKnowledge" : [ "HIPAA rules and regulations" ], "toolProficiency" : [ "AthenaNet", "Salesforce" ], "documentationSkills" : "Insurance refund letters", "problemSolvingSkills" : "Research and resolve overpaid and denied claims", "outcomesObjectives" : "Successfully process 35+ insurance refunds daily", "qualificationsBasic" : "High School Graduate, 3+ years experience, Experience working with athenahealth’s suite of tools, Comply with HIPAA rules and regulations", "qualificationsPreferred" : "Medical Office training certificate, Relevant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers This role requires hybrid in-office work at our HQ office in Arlington, VA Under the direction of the Sr. Manager, Revenue Cycle Management, the Insurance Credit Resolution Specialist is responsible for complete, accurate and timely processing of all assigned insurance related credits. Processing of these credits includes reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming inquiries, preparing insurance refund checks for mailing, and processing returned checks. * Implement payer specific workflows for void requests, take back requests and insurance refund initiations * Research and resolve overpaid and denied claims in athenaNet * Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process 35+ insurance refunds daily In office specific duties: * Utilize athenaNet software to identify and print appropriate insurance refund letters * Enter insurance refund check #s into athenaNet for tracking * In the absence of a payer refund letter, use letter template to make custom refund letters * Prepare checks to be mailed including matching checks with refund letter, folding, inserting, addressing and sealing envelopes * Sorting checks by payer * Retrieve and process returned checks accordingly * Other duties as needed ## Qualifications * Education: High School Graduate, Medical Office training certificate or relevant experience * 3+ years experience in physician revenue cycle / claims management * Background with posting charges, claim follow up, collections, and payment posting * Must have experience working with athenahealth’s suite of tools * Must comply with HIPAA rules and regulations The hourly range for this role is $25.00-$26.45 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. ## Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.", "summaryDescription" : "Insurance Credit Resolution Specialist at Privia Health. Skills: Insurance credits, Revenue cycle. Process all assigned insurance related credits. Review and respond to daily correspondence", "postedDate" : "2026-06-15T19:51:20.000", "createdAt" : "2026-06-15T23:54:17.740", "lastUpdated" : "2026-06-16T09:09:17.381", "ingestTimestamp" : "2026-06-15T23:54:17.740", "mongoId" : "6a306189f292fd229cf96e1a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 54080, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Insurance credit resolution", "Insurance credits", "Revenue cycle", "Revenue cycle management", "Claims management", "Posting charges", "Claim follow up", "Collections", "Payment posting", "HIPAA rules and regulations", "AthenaNet", "Salesforce" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 577.60547, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cacd274d8ee00a09d0afd", "title" : "Customer Resolution Agent", "company" : "Culligan Ireland", "industry" : "Consumer Services", "salary" : { "min" : 30000.0, "max" : 33000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dublin, County Dublin, Ireland", "locations" : [ "Dublin, County Dublin, Ireland" ], "timestamp" : "2026-06-16T02:02:06.965", "fingerprint" : "86c21c7fa92ba8ef72aaa965643e7da220442ef708006d403835767b6da3bf74", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/274EB7EDA0/apply", "externalId" : "274EB7EDA0", "industryFunction" : { }, "locationPoint" : "53.33306,-6.24889", "structuredLocations" : [ { "city" : "Dublin", "state" : "County Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.3493795,-6.2605593" } ], "locationText" : "Dublin, County Dublin, Ireland", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Cash collection", "Customer relationship management" ], "hardSkillsList" : [ "Billing", "Financial analysis" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Financial analysis", "level" : "intermediate" } ], "majorSkills" : "Customer resolution, Billing queries, Payment disputes", "majorSkillsList" : [ "Customer resolution", "Billing queries", "Payment disputes" ], "coreResponsibilities" : "Manage customer billing queries, Manage payment disputes, Manage financial complaints, Handle cases accurately, Handle cases fairly, Support cash collection, Protect customer relationships, Resolve billing queries, Investigate discrepancies, Identify root causes, Process refunds, Process credits, Process adjustments, Manage cases end-to-end, Maintain accurate CRM records, Maintain accurate finance records, Work cross-functionally with Customer Service, Work cross-functionally with Sales, Work cross-functionally with Finance", "teamCollaboration" : "Customer Service; Sales; Finance", "domainKnowledge" : "Company policy", "domainList" : [ "company-policy" ], "domainSpecificKnowledge" : [ "Company policy" ], "toolProficiency" : [ "CRM" ], "communicationSkills" : "Explain financial information", "continuousLearning" : "Career progression", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Attention to detail, Problem-solving skills, Ability to explain financial information clearly, Organized, Ability to manage multiple cases", "qualificationsPreferred" : "Experience in billing, Experience in finance, Experience in customer accounts", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Position: **Customer Resolution Agent **Location: **Ballymount Co. Dublin **Contract: **Full Time Permanent subject to 6 months' probation **Salary: **€30,000-33,000 per annum, paid monthly The Resolution Agent is responsible for managing customer billing queries, payment disputes, and financial complaints through to resolution. The role ensures that all cases are handled accurately, fairly, and in line with company policy, while supporting cash collection and protecting customer relationships. This role requires strong attention to detail, analytical thinking, and the ability to clearly explain financial information to customers. **Core Role and Responsibilities:** * Resolve billing queries (invoices, payments, credits, balances) * Investigate discrepancies and identify root causes * Process refunds, credits, and adjustments * Manage cases end-to-end within SLAs * Maintain accurate CRM/finance records * Work cross-functionally with Customer Service, Sales & Finance **Requirements** * Strong attention to detail and problem-solving skills * Ability to explain financial information clearly * Organized, with the ability to manage multiple cases * Experience in billing, finance, or customer accounts (preferred) **Benefits** * Monday - Friday Days working pattern * 23 days' holiday + Bank Holidays - increasing with long service * Company Pension scheme * Company Sick Pay (after qualifying period) * Shopping discounts with Perks at Work * 24 hours access to Employee Assistance Programme * Volunteering Day * Employee support network and mental health assistance * Opportunity for career progression", "summaryDescription" : "Customer Resolution Agent at Culligan Ireland. Skills: Customer resolution, Billing queries, Payment disputes. Manage customer billing queries. Manage payment disputes", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T20:15:26.913", "lastUpdated" : "2026-06-16T02:02:06.965", "ingestTimestamp" : "2026-06-14T20:15:26.913", "mongoId" : "6a2cacd274d8ee00a09d0afd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/274EB7EDA0", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Billing", "Financial analysis", "Customer resolution", "Billing queries", "Payment disputes", "Cash collection", "Customer relationship management", "Company policy", "CRM" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 574.79596, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Utilities", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27af", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Dispute Resolution Associate in Atlanta, adjusted for mid-seniority in the Financial Services industry." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T11:35:41.167", "fingerprint" : "989358dabe146283e85497360fe59fc3434b94b5f4248d8088293b27d3dee200", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109143", "externalId" : "109143", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Debt validation", "Credit reporting" ], "hardSkills" : [ { "name" : "Debt validation", "level" : "intermediate" }, { "name" : "Credit reporting", "level" : "intermediate" } ], "majorSkills" : "Dispute resolution, Customer service, Process improvement", "majorSkillsList" : [ "Dispute resolution", "Customer service", "Process improvement" ], "coreResponsibilities" : "Provide customers resolution to disputes, Provide customers resolution to debt validation, Research accounts for accuracy, Respond to customer correspondence, Respond to 3rd party correspondence, Identify operational improvements, Identify performance improvements, Assist with Servicing functions, Solve intricate problems, Mitigate business risk, Meet process flow SLAs, Meet productivity SLAs, Identify process improvements, Recommend coaching opportunities, Recommend policy changes, Report trends to leadership, Report service issues to leadership, Participate in coaching sessions, Participate in development sessions", "teamCollaboration" : "Collaborate cross-divisionally; Work with departments; Work with teams; Collaborate with leadership; Collaborate with Training teams; Collaborate with QA teams", "domainKnowledge" : "Automotive finance; Credit Reporting; Fair Credit Reporting Act; HCA servicing products; HCA servicing processes; HCA servicing procedures", "domainList" : [ "automotive-finance", "credit-reporting", "fair-credit-reporting-act", "hca-servicing-products", "hca-servicing-processes", "hca-servicing-procedures" ], "domainSpecificKnowledge" : [ "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "communicationSkills" : "Oral communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Root cause analysis; Investigating concerns; Resolving customer concerns", "qualificationsBasic" : "Minimum 3 years automotive finance experience, Prior Customer Service experience escalations, High School graduate required", "qualificationsPreferred" : "Minimum 5 years Customer Service experience, Bachelor's degree preferred, Knowledge of Credit Reporting, Knowledge of Fair Credit Reporting Act, Knowledge of HCA servicing products, Knowledge of HCA servicing processes, Knowledge of HCA servicing procedures", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1.      Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. ·          Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. ·          Identify opportunities to drive operational and performance improvements across the department and company. ·          Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. ·          Work individually and as a team to ensure process flow and productivity SLA’s are met. 2.      Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3.      Report trends and/or service issues to the leadership tea 4.      Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5.      Perform all other duties as assigned. What You Will Bring ·          Minimum 3 years automotive or general finance experience ·          Prior Customer Service experience in a role responsible for escalations ·          Minimum 5 years Customer Service experience preferred ·          High School graduate required ·          Bachelor’s degree preferred ·          Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion ·          A proven ability to effectively resolve customer concerns ·          Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred ·          Knowledge of HCA servicing products, processes and procedures is preferred ·          Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America. Skills: Dispute resolution, Customer service, Process improvement. Provide customers resolution to disputes. Provide customers resolution to debt validation", "createdAt" : "2026-06-14T04:38:34.771", "lastUpdated" : "2026-06-15T11:35:41.167", "ingestTimestamp" : "2026-06-14T04:38:34.771", "mongoId" : "694ae6cd70f0b99d589b27af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Debt validation", "Credit reporting", "Dispute resolution", "Customer service", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Automotive finance", "Credit Reporting", "Fair Credit Reporting Act", "HCA servicing products", "HCA servicing processes", "HCA servicing procedures" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 560.465, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27b0", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Associate in Plano, United States, within the Financial Services industry, adjusted for company size and onsite work mode." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-16T01:41:47.656", "fingerprint" : "9629fb0791299cca65db8d46281b23e2ade3a34f3a89b8f05c0067efc70845d1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109123", "externalId" : "109123", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1.      Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. ·          Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. ·          Identify opportunities to drive operational and performance improvements across the department and company. ·          Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. ·          Work individually and as a team to ensure process flow and productivity SLA’s are met. 2.      Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3.      Report trends and/or service issues to the leadership tea 4.      Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5.      Perform all other duties as assigned. What You Will Bring ·          Minimum 3 years automotive or general finance experience ·          Prior Customer Service experience in a role responsible for escalations ·          Minimum 5 years Customer Service experience preferred ·          High School graduate required ·          Bachelor’s degree preferred ·          Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion ·          A proven ability to effectively resolve customer concerns ·          Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred ·          Knowledge of HCA servicing products, processes and procedures is preferred ·          Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:46:22.599", "lastUpdated" : "2026-06-16T01:41:47.656", "ingestTimestamp" : "2026-06-14T19:46:22.599", "mongoId" : "694ae6cd70f0b99d589b27b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 534.9907, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc34474d8ee00a0a08df9", "title" : "Director of Customer Success Management", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 190000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T01:07:42.709", "fingerprint" : "99940c58913402e0b354b841536022e662446e43dc8a74933eb425c32256eac7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/f4e612eb-0df9-4374-a092-89d85e0f9ef6/application", "externalId" : "f4e612eb-0df9-4374-a092-89d85e0f9ef6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 525.0693, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a1683dd58b93c861eae69cb", "title" : "Voice and Chat Customer Support", "company" : "Support Services Group", "salary" : { "min" : 1080000.0, "max" : 1560000.0, "currency" : "JMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level voice and chat customer support roles in Kingston, Jamaica, typically range from JMD 1,080,000 to JMD 1,560,000 annually, based on 2024-2025 market data for the customer support industry." }, "location" : "Kingston, JM", "locations" : [ "Kingston", "JM" ], "timestamp" : "2026-06-15T22:52:29.391", "fingerprint" : "4f6ae0e296beb50910f2a62d0981c4c812e73f3e568ae5acf3f7d6192512de0d", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ssg-corp.breezy.hr/p/134045a3cb25-voice-and-chat-customer-support", "externalId" : "134045a3cb25", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kingston", "state" : "Saint Andrew", "country" : "Jamaica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.9841723,-76.8057525" } ], "locationText" : "Kingston, Saint Andrew, Jamaica", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Field customer inquiries, Address customer pain points, Maintain product knowledge", "outcomesObjectives" : "Drive customer satisfaction", "qualificationsBasic" : "Extensive product knowledge", "workSiteFlexibility" : "Onsite", "rawDescription" : "Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and", "summaryDescription" : "Voice and Chat Customer Support at Support Services Group. Field customer inquiries. Address customer pain points", "createdAt" : "2026-06-14T21:53:59.292", "lastUpdated" : "2026-06-15T22:52:29.391", "ingestTimestamp" : "2026-06-14T21:53:59.292", "mongoId" : "6a1683dd58b93c861eae69cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 524.5231, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Customer Support", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 510.272, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30a2b3f292fd229c11ed64", "title" : "Process Risk and Compliance Operations Manager", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 156000.0, "max" : 193000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T12:58:50.664", "fingerprint" : "80d1083b2220e84a8052e43c0ac6933b8e480779c796a2306b5a994d3a791d61", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8003178?gh_jid=8003178", "externalId" : "8003178", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Risk management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "AI risk governance", "Risk appetite framework", "Risk registry", "Risk assessment", "Threat hypotheses", "Detection triage", "Investigation support", "Governance cadences", "Insider threat investigations", "Investigation outcomes", "Escalation protocols", "Root cause resolution", "Remediation tracking", "Program management" ], "hardSkillsList" : [ "Risk assessment", "Root cause analysis", "Program management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Risk governance, Process management, Root cause resolution", "majorSkillsList" : [ "Risk governance", "Process management", "Root cause resolution" ], "coreResponsibilities" : "Design CS Risk Appetite Framework, Define guardrails, Define escalation triggers, Define pre-approved response actions, Evolve CS Risk Registry, Challenge prioritization, Determine risk score accuracy, Identify missed risks, Ensure remediation accountability, Develop risk assessment standards, Stress-test risk assessment standards, Evaluate KRI meaningfulness, Support model evolution, Interrogate model assumptions, Establish governance cadences, Pressure-test risk assumptions, Capture investigative outcomes, Contextualize investigative findings, Integrate findings into risk governance, Provide strategic risk lens, Identify risk posture patterns, Identify blind spots, Identify investigation needs, Co-design escalation protocols, Co-design review protocols, Evolve escalation criteria, Account for edge cases, Participate in case reviews, Participate in postmortems, Participate in incident debriefs, Extract systemic insights, Provide strategic risk context, Prioritize investigative focus areas, Coordinate feedback loop, Inform detection improvements, Track detection model performance, Challenge detection models, Report detection model performance, Own root cause resolution lifecycle, Verify remediation, Govern centralized tracker, Capture systemic issues, Assign ownership, Define resolution milestones, Define resolution deadlines, Provide visibility into progress, Review tracker at cadences, Escalate timeline slips, Distinguish symptomatic fixes, Distinguish root cause resolution", "teamCollaboration" : "Senior leaders; Cross-functional partners; Investigations team; Diverse stakeholders", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "AI risk governance; Social engineering tactics; Regulatory shifts; Insider collusion patterns", "domainList" : [ "ai-risk-governance", "social-engineering-tactics", "regulatory-shifts", "insider-collusion-patterns" ], "domainSpecificKnowledge" : [ "AI risk governance", "Social engineering tactics", "Regulatory shifts", "Insider collusion patterns" ], "toolProficiency" : [ "GRC platforms", "Risk management tools", "Case management systems", "Investigation ticketing platforms" ], "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Occasional office work, Attendance at offsites", "qualificationsBasic" : "5+ years experience, Experience with AI-driven processes, Experience with risk governance, Experience with risk appetite framework, Experience with risk registry, Experience with risk assessment standards, Experience with KRIs, Experience with threat hypotheses, Experience with detection triage, Experience with investigation support, Experience with governance cadences, Experience with risk review boards, Experience with quarterly risk assessments, Experience with challenge sessions, Experience with insider threat investigations, Experience with investigation outcomes, Experience with escalation protocols, Experience with high-severity findings, Experience with risk non-compliant transactions, Experience with joint case reviews, Experience with incident debriefs, Experience with root cause resolution, Experience with remediation, Experience with root cause tracker, Experience with systemic issues, Experience with remediation tracker, Experience with remediation milestones, Experience with remediation deadlines, Experience with remediation progress, Experience with symptomatic fixes, Experience with root cause resolution, Experience with GRC platforms, Experience with risk management tools, Experience with case management systems, Experience with investigation ticketing platforms", "qualificationsPreferred" : "Leadership role over time", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking it is a role that requires you to ask the right questions of technical teams, interpret outputs with skepticism, and ensure that AI-driven processes are governed with the same rigor as human-driven ones. You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time. We are looking for someone with the drive to build something from nothing and push for growing excellence. A Typical Day: Risk Strategy, Frameworks and AI Risk Governance Design and own the CS Risk Appetite Framework — define guardrails, escalation triggers, and pre-approved response actions. This is not a documentation exercise; it requires continuous negotiation with senior leaders and cross-functional partners to calibrate organizational tolerance in a rapidly changing threat environment. Own and evolve the CS Risk Registry as a living strategic instrument. Your job is to challenge what gets prioritized, determine whether risk scores reflect reality, identify risks that automated systems miss entirely (e.g., emergent social engineering tactics, regulatory shifts, insider collusion patterns), and ensure accountability for remediation. Develop and stress-test risk assessment standards — including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses. Critically evaluate whether existing KRIs remain meaningful or whether they have become stale proxies that create false confidence. Support the evolution of models and processes used in detection triage and investigation — not by building models, but by interrogating model assumptions and sources of risk. Establish ongoing governance cadences — risk review boards, quarterly risk assessments, and challenge sessions where risk assumptions are pressure-tested by diverse stakeholders, not simply ratified. Investigations Partnership and Strategic Oversight Collaborate closely with the Insider Threat Investigations to ensure investigative outcomes are systematically captured, contextualized, and integrated into risk governance. Your role is to provide the strategic risk lens — asking: What does this pattern of findings tell us about our risk posture? Where are our blind spots? What should we investigate that we are not? Co-design escalation and review protocols for high-severity investigation findings and risk non-compliant transactions. Ensure that escalation criteria evolve as threat actors adapt, and that protocols account for edge cases that automated triage systems cannot handle. Participate in joint case reviews, postmortems, and incident debriefs to extract systemic insights: Is this a one-off or a pattern? Does this reveal a control gap? Does this change our risk appetite? Provide strategic risk context to the Investigations team — help prioritize investigative focus areas based on risk registry intelligence, KRI trends, and organizational risk appetite rather than solely on case volume or severity scores. Coordinate the feedback loop between investigations and AI-driven detection systems — ensuring that investigative findings inform detection improvements, and that detection model performance is tracked, challenged, and reported as part of the broader risk posture. Root Cause Resolution Program Management Own the end-to-end lifecycle of root cause resolution — from the moment a systemic root cause is identified (through investigations, incidents, postmortems, risk assessments, or AI model failures) through to verified remediation and closure. This is not an analytical exercise alone; it is a program management discipline that requires tracking, accountability, and sustained cross-functional pressure. Maintain and govern a centralized root cause and remediation tracker that captures all identified systemic issues, assigns clear ownership, defines resolution milestones and deadlines, and provides real-time visibility into remediation progress. Ensure this tracker is reviewed at regular governance cadences and escalated when timelines slip. Distinguish between symptomatic fixes and true root cause resolution. Challenge teams that propose surface-level patches and advocate for structural solutions — even when they are harder, slower, or require investment from teams outside CS. Escalate to senior leadership when organizational inertia prevents meaningful remediation. Drive cross-functional remediation workstreams — coordinate across relevant partner teams to ensure that root cause resolution plans are resourced, sequenced, and executed. Hold workstream owners accountable through regular status reviews, blockers identification, and executive escalation where necessary. Track resolution effectiveness over time — monitor whether implemented fixes actually reduce the recurrence of the underlying risk. If a root cause was \"resolved\" but the same pattern reappears, re-open the issue and drive a deeper investigation into why the fix failed. Integrate root cause intelligence into the risk registry and risk appetite framework — ensure that patterns of recurring root causes inform risk scoring, KRI design, and strategic risk priorities. If the same category of root cause keeps surfacing, that is a signal that the risk framework itself needs adjustment. Report on root cause resolution health to senior leadership — including metrics on open vs. closed root causes, average time to resolution, aging items, recurrence rates, and cross-functional accountability. Make this a standing component of executive risk reporting. Executive Reporting and Risk Communication Craft and deliver executive-level risk narratives, provide the interpretive layer that tells leadership what the data means, what decisions are required, and what trade-offs are at stake. This requires the ability to synthesize ambiguous, incomplete, and sometimes contradictory signals into a coherent story under time pressure. Own the reporting architecture — determine what should be measured, how it should be presented, and to whom. Challenge vanity metrics and advocate for indicators that reflect actual risk exposure. Define and maintain monitoring thresholds and escalation triggers in collaboration with the Investigations Manager — ensuring these thresholds are calibrated to real-world conditions rather than historical baselines that may no longer apply. Translate investigative findings, root cause resolution status, and AI model performance data into actionable risk mitigation recommendations — bridging the gap between technical teams and executive decision-makers. Cross-Functional Influence and Organizational Risk Culture Drive cross-functional risk alignment — serving as the connective tissue that ensures risk is managed holistically rather than in silos. This requires relationship-building, political navigation, and the credibility to challenge peers and senior leaders. Lead systemic risk reviews — going beyond surface-level incident response to identify structural vulnerabilities, incentive misalignments, and process design flaws that create risk. Ensure findings from these reviews feed directly into the root cause resolution program. Champion the integration of risk thinking into operational design — ensuring that new processes, tools, and AI deployments are evaluated through a risk lens before launch, not after failure. Serve as a change agent for risk culture — moving the organization from reactive compliance toward proactive risk intelligence. This means influencing behavior, not just writing policies. Leadership, Mentorship and Capability Building Provide leadership and mentorship to more junior team members — developing their ability to think critically about risk, challenge data, and communicate effectively with senior stakeholders. Design and deliver risk and compliance training that goes beyond checkbox compliance — building genuine risk literacy across CS teams, including an understanding of AI risks and limitations. Foster a culture of constructive challenge — where team members are expected to question assumptions, flag concerns, and contribute to the continuous evolution of the risk program. Your Expertise: Bachelor's degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred), or equivalent practical experience. 10+ years of experience in risk management, compliance, governance, or operational risk — with a demonstrated track record of building and evolving risk frameworks, registries, and reporting programs (not just maintaining them). Proven program management capability — specifically the ability to drive complex, cross-functional remediation and root cause resolution efforts from identification through verified closure. Experience collaborating with or providing strategic oversight to investigations teams — with a strong understanding of how investigative findings translate into enterprise risk intelligence and governance action. Demonstrated ability to evaluate and govern AI/ML systems from a risk perspective — you do not need to build models, but you must be able to critically assess model assumptions, failure modes, bias risks, and governance requirements. Experience challenging technical teams on AI outputs and driving human-in-the-loop governance is essential. Proven ability to synthesize ambiguous, complex, and sometimes conflicting information into clear risk narratives and strategic recommendations for executive audiences. If your strength is compiling data rather than interpreting it, this is not the right role. Strong organizational influence and stakeholder management skills — with a track record of driving cross-functional alignment, navigating ambiguity, and influencing senior leaders without direct authority. Critical thinking and intellectual curiosity — a default posture of healthy skepticism toward automated outputs, historical baselines, and consensus assumptions. Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost. Experience with AI risk management frameworks (e.g., NIST AI RMF, ISO 42001, EU AI Act compliance frameworks) or direct involvement in governing AI systems in operational environments. Experience developing fraud, safety, or insider threat risk frameworks, strategies, and operational models. Experience with contact center operations in process design and optimization, customer support strategies, and/or quality assurance. Familiarity with GRC platforms, risk management tools, case management systems, or investigation ticketing platforms. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $156,000—$193,000 USD", "summaryDescription" : "Process Risk and Compliance Operations Manager at Airbnb. Skills: Risk governance, Process management, Root cause resolution. Design CS Risk Appetite Framework. Define guardrails", "postedDate" : "2026-06-16T03:17:03.780", "createdAt" : "2026-06-16T03:17:03.780", "lastUpdated" : "2026-06-16T12:58:50.664", "ingestTimestamp" : "2026-06-16T03:17:03.780", "mongoId" : "6a30a2b3f292fd229c11ed64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 156000, "salaryAnnualMax" : 193000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Risk assessment", "Root cause analysis", "Program management", "Leadership", "Risk governance", "Process management", "Root cause resolution", "Risk management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "AI risk governance", "Risk appetite framework", "Risk registry", "Threat hypotheses", "Detection triage", "Investigation support", "Governance cadences", "Insider threat investigations", "Investigation outcomes", "Escalation protocols", "Remediation tracking", "Social engineering tactics", "Regulatory shifts", "Insider collusion patterns", "GRC platforms", "Risk management tools", "Case management systems", "Investigation ticketing platforms" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 502.45056, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6cbf74d8ee00a091b219", "title" : "Administrative and Customer Support Specialist", "company" : "HealtheConnections", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 62500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Syracuse ", "locations" : [ "Syracuse" ], "timestamp" : "2026-06-15T09:41:31.881", "fingerprint" : "68efb734d64390993858c498d24c3c2ed8f743f7c17ed0ea8814721fbc7cd9e4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.healtheconnections.org/jobs/?gh_jid=5257248008", "externalId" : "5257248008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Syracuse", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0481221,-76.1474244" } ], "locationText" : "Syracuse, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "CRM, Ticketing platforms, Customer support platforms", "professionalSkills" : [ "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives" ], "hardSkillsList" : [ "Troubleshooting", "System documentation" ], "softSkillsList" : [ "Critical thinking", "Flexibility", "Adaptability" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "System documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Flexibility" }, { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer relationships, Customer retention, Customer satisfaction", "majorSkillsList" : [ "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction" ], "coreResponsibilities" : "Serve as primary point of contact, Handle customer inquiries, Handle service requests, Handle support issues, Deliver exceptional customer experience, Be subject matter expert, Troubleshoot complex issues, Resolve complex issues, Ensure timely follow-up, Ensure timely resolution, Support categorization of tickets, Support triage of tickets, Support escalation of tickets, Support management of tickets, Maintain accurate customer records, Maintain user accounts, Maintain system documentation, Support customer onboarding, Support credentialing, Support compliance, Support customer experience initiatives", "teamCollaboration" : "Work closely with customers; Work closely with team members; Collaborative team environment", "domainKnowledge" : "Health information exchange; Health IT; Healthcare administration", "domainList" : [ "health-information-exchange", "health-it", "healthcare-administration" ], "domainSpecificKnowledge" : [ "Health information exchange", "Health IT", "Healthcare administration" ], "toolProficiency" : [ "CRM", "Ticketing systems", "Business systems" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "System documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "qualificationsBasic" : "5+ years customer service, 5+ years customer support, 5+ years client services, Experience with CRM, Experience with ticketing platforms, Experience with customer support platforms, Excellent written communication, Excellent verbal communication, Analytical abilities, Problem-solving abilities, Technical aptitude, Ability to learn applications, Ability to learn systems, Ability to work under pressure, Ability to meet deadlines, Ability to ensure accuracy, Proven ability to follow procedures, Experience working independently, Experience working collaboratively", "qualificationsPreferred" : "Associate's degree in Business, Associate's degree in Communications, Associate's degree in Healthcare Administration, Associate's degree in Information Technology, Equivalent experience strongly preferred, Experience in healthcare, Experience in health information exchange, Experience in health IT, Experience in medical administration, Experience in technical support", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS. What: Hiring an experienced, customer-focused professional to provide advanced support and operational leadership through troubleshooting, workflow oversight, training support, special project execution, and more across HealtheConnections’ technology services. About the Job: In this role, you will use your experience and critical thinking skills to work closely with customers to understand their needs, provide guidance on our systems and services, manage important processes, and serve as a trusted resource. This team supports one of the largest and most multi-faceted health information exchanges in the country and serves as a key resource for both customers and internal teams. Administrative and Customer Support Specialists have varied responsibilities. You will work closely with customers and team members to ensure a high-quality customer experience while supporting onboarding, compliance, customer service operations, and continuous improvement initiatives. Primary Responsibilities: Serve as a primary point of contact for customer inquiries, service requests, and support issues, delivering an exceptional customer experience through phone, email, and tickets Be a subject matter expert for Customer Services processes and how HealtheConnections’ services work. Troubleshoot and resolve complex customer issues while ensuring timely follow-up and resolution. Support the categorization, triage, escalation, and management of customer support tickets using our CRM and other business systems Maintain accurate customer records, user accounts, and system documentation. Support customer onboarding, credentialing, compliance, and customer experience initiatives. Experience Needed: Please send us a cover letter with your application. 5+ years of customer service, customer support, client services, or related experience. Experience with CRM, ticketing, or customer support platforms. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Strong technical aptitude and ability to quickly learn new applications and systems. Ability to work under pressure, meet deadlines, and ensure accuracy. Proven ability to follow established procedures. Experience working independently and collaboratively within a team environment. Experience in healthcare, health information exchange, health IT, medical administration, or a technical support environment is a strong plus. Associate's or higher degree in Business, Communications, Healthcare Administration, Information Technology, or equivalent experience strongly preferred Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. You’re a great fit for us if you’re good at… Methodical, detail-oriented tasks Being flexible and adaptable to shifting priorities Following procedures carefully Helping someone get to the root of a problem We’re a great fit for you if you’re looking for… A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business. A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage. Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more. Work that makes a difference in your community. We’re proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State. We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community. $48,000-$62,500 is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.", "summaryDescription" : "Administrative and Customer Support Specialist at HealtheConnections. Skills: Customer support, Customer relationships, Customer retention, Customer satisfaction. Serve as primary point of contact. Handle customer inquiries", "postedDate" : "2026-06-14T03:28:34.645", "createdAt" : "2026-06-14T03:28:34.645", "lastUpdated" : "2026-06-15T09:41:31.881", "ingestTimestamp" : "2026-06-14T03:28:34.645", "mongoId" : "6a2c6cbf74d8ee00a091b219", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "System documentation", "Critical thinking", "Flexibility", "Adaptability", "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction", "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives", "Health information exchange", "Health IT", "Healthcare administration", "CRM", "Ticketing systems", "Business systems" ], "skillCount" : 23, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 500.77652, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 489.64963, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a0e760b58b93c861edbe8f5", "title" : "Voice and Chat Customer Support", "company" : "Support Services Group", "salary" : { "min" : 1080000.0, "max" : 1560000.0, "currency" : "JMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level voice and chat customer support roles in Kingston, Jamaica, typically range from JMD 1,080,000 to JMD 1,560,000 annually, based on 2024-2025 market data for the customer support industry." }, "location" : "Kingston, JM", "locations" : [ "Kingston", "JM" ], "timestamp" : "2026-06-15T08:38:15.924", "fingerprint" : "005a438ed672d309cded51adbfcfc44b56712211b99a1647fd942b516accd38d", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://jamaica-ssg.breezy.hr/p/134045a3cb25-voice-and-chat-customer-support", "externalId" : "134045a3cb25", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kingston", "state" : "Saint Andrew", "country" : "Jamaica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.9841723,-76.8057525" } ], "locationText" : "Kingston, Saint Andrew, Jamaica", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer satisfaction", "Value realization" ], "majorSkills" : "Customer support, Customer retention", "majorSkillsList" : [ "Customer support", "Customer retention" ], "coreResponsibilities" : "Field customer inquiries, Address customer pain points, Maintain product knowledge, Provide email support, Provide voice support, Provide chat support", "outcomesObjectives" : "Drive customer satisfaction", "qualificationsBasic" : "Extensive product knowledge", "workSiteFlexibility" : "Onsite", "rawDescription" : "Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and", "summaryDescription" : "Voice and Chat Customer Support at Support Services Group. Skills: Customer support, Customer retention. Field customer inquiries. Address customer pain points", "createdAt" : "2026-06-14T06:41:04.768", "lastUpdated" : "2026-06-15T08:38:15.924", "ingestTimestamp" : "2026-06-14T06:41:04.768", "mongoId" : "6a0e760b58b93c861edbe8f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer support", "Customer retention", "Customer satisfaction", "Value realization" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 487.20578, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Customer Support", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306733f292fd229cfba631", "title" : "Customer Service Specialist (Evening/Night Shift)", "company" : "StockX", "industry" : "E-Commerce", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-commerce Customer Service Specialist in Bengaluru, India, adjusted for mid-seniority and 2-3 years of experience." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T08:05:34.419", "fingerprint" : "9bd08e8fb62d486444cd1032a29a9be320dc20d09d22ebdfb66087dfb4a0d220", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/stockx/jobs/8592098002", "externalId" : "8592098002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 3, "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer service", "Problem-solving", "Conflict resolution" ], "hardSkillsList" : [ "Data entry", "Typing skills" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Typing skills", "level" : "intermediate" } ], "majorSkills" : "Customer support, Issue resolution", "majorSkillsList" : [ "Customer support", "Issue resolution" ], "coreResponsibilities" : "Respond to customer inquiries via phone, email, and, Resolve customer issues efficiently and effectively, Provide accurate product and service information, Document customer interactions and resolutions, Escalate complex issues to appropriate departments, Maintain a high level of customer satisfaction, Adhere to company policies and procedures, Meet performance metrics and quality standards", "teamCollaboration" : "Work with support teams; Collaborate with other departments", "domainKnowledge" : "E-commerce operations", "domainList" : [ "e-commerce-operations" ], "domainSpecificKnowledge" : [ "E-commerce operations" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Evening/Night shift availability, Weekend availability", "outcomesObjectives" : "Maintain high customer satisfaction scores; Achieve resolution time targets; Minimize customer escalations", "qualificationsBasic" : "High School diploma or GED, 2-3 years of customer service experience, Experience with customer service software", "qualificationsPreferred" : "Associate's degree or higher, Experience in e-commerce customer support, Familiarity with Zendesk or similar platforms", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Help empower our global customers to connect to culture through their passions. Why you'll love this role As a Customer Service Specialist you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty. You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth. Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you’ll not only resolve issues but also reinforce confidence in the StockX platform — turning each interaction into an opportunity to build value and encourage repeat business. What You’ll Do Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS. Handle escalated and complex inquiries with empathy, professionalism, and accuracy. Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue. Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes. Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs. Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions. Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence. Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace. Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers. Share insights and feedback from customer interactions to inform improvements across operations, products, and processes. About You High school diploma or equivalent required. 2–3 years of experience in Customer Service, Sales Support, or E-commerce. 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS. Proven ability to drive customer retention, satisfaction, and repeat engagement. Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions. Detail-oriented and organized, with strong follow-through and a results-driven mindset. Thrives in a fast-paced environment while maintaining accuracy and professionalism. Confident in handling escalations, making independent decisions, and owning results. Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth. Flexible to work varying shifts to meet business demands. About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.", "summaryDescription" : "Customer Service Specialist (Evening/Night Shift) at StockX. Skills: Customer support, Issue resolution. Respond to customer inquiries via phone, email, and. Resolve customer issues efficiently and effectively", "postedDate" : "2026-06-15T23:28:15.093", "createdAt" : "2026-06-15T23:28:15.093", "lastUpdated" : "2026-06-16T08:05:34.419", "ingestTimestamp" : "2026-06-15T23:28:15.093", "mongoId" : "6a306733f292fd229cfba631", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data entry", "Typing skills", "Customer support", "Issue resolution", "Customer service", "Problem-solving", "Conflict resolution", "E-commerce operations", "Zendesk" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 486.54907, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660774d8ee00a062b91f", "title" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T03:55:52.053", "fingerprint" : "25ae37cc0beb9911eb9aef47f1c37b8ceda01b802af3283a76e5dbf14e970920", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "externalId" : "c7b14860-3b9e-4d9a-9511-058ca0f602ec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning" ], "hardSkillsList" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident Response", "level" : "intermediate" }, { "name" : "Customer Engagement", "level" : "intermediate" }, { "name" : "Technical Troubleshooting", "level" : "intermediate" }, { "name" : "Process Improvement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Customer Support, Technical Resolution", "majorSkillsList" : [ "Incident Management", "Customer Support", "Technical Resolution" ], "coreResponsibilities" : "Drive resolution of customer impacting incidents, Drive customer escalations, Provide incident response/management, Lead calls with participants, Contribute to Problem Records, Conduct real-time proactive monitoring, Prioritize and manage customer issues, Monitor communications during high impact events, Collaborate with AWS stakeholders, Improve customer experience, Develop operational excellence mechanisms, Lead projects to drive improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot platform issues, Own projects to drive improvements, Mentor peers, Perform other duties", "teamCollaboration" : "Collaboration with Engineering Teams; Work with key stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Mission critical applications; Distributed architectures", "domainList" : [ "mission-critical-applications", "distributed-architectures" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Distributed architectures" ], "communicationSkills" : "Written communication; Verbal communication; Oral communication; Professional communication", "documentationSkills" : "Develop runbooks; Develop response plans", "problemSolvingSkills" : "Analytical acumen; Dive deep to solve complex problems; Logical problem solving", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery of critical workloads", "qualificationsBasic" : "Business level Portuguese and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor's degree in CS, Info Sci/Tech, Comm Eng, Business, or related field (or 6+ years relevant work experience)", "qualificationsPreferred" : "AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review technical details and convey to stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Portuguese and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response at Amazon Web Services. Skills: Incident Management, Customer Support, Technical Resolution. Drive resolution of customer impacting incidents. Drive customer escalations", "postedDate" : "2026-06-13T08:34:45.450", "createdAt" : "2026-06-13T08:34:45.450", "lastUpdated" : "2026-06-15T03:55:52.053", "ingestTimestamp" : "2026-06-13T08:34:45.450", "mongoId" : "6a2a660774d8ee00a062b91f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement", "Leadership", "Mentoring", "Critical thinking", "Incident Management", "Customer Support", "Technical Resolution", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning", "Project management", "Mission critical applications", "Distributed architectures", "AWS Associate level certifications" ], "skillCount" : 18, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 486.47467, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Technologies" }, { "id" : "6a305649f292fd229cf26dbd", "title" : "Trainer, GSF Learning and development, GSF Learning and development", "company" : "ASSPL", "industry" : "Administrative Support, Training, fulfillment ops", "salary" : { "min" : 750000.0, "max" : 1250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Trainer in the Logistics industry in Kolkata, India, adjusted for company size and specific industry." }, "location" : "Kolkata, West Bengal, IND", "locations" : [ "Kolkata, West Bengal, IND" ], "timestamp" : "2026-06-16T06:28:32.436", "fingerprint" : "6ae1b60d864eb5ca61b496579c1505c3ce6a90f60a91d1ec1ecd44cbe9cabaea", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10432718/apply", "externalId" : "78d281b8-68e5-425b-b3c2-0eb7dde9ee16", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kolkata", "state" : "West Bengal", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.5726459,88.3638953" } ], "locationText" : "Kolkata, West Bengal, India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis", "Report generation" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Report generation", "level" : "intermediate" } ], "majorSkills" : "Learning and development, Training delivery, Performance management", "majorSkillsList" : [ "Learning and development", "Training delivery", "Performance management" ], "coreResponsibilities" : "Manage L&D activities, Identify knowledge gaps, Recommend ways to meet goals, Support hubs and dark stores, Track site performance, Pre-announce training interventions, Supervise learning metrics, Oversee metric results, Manage live performance metrics, Conduct learning sessions, Deliver training courses, Maintain data and analysis, Generate reports on Excel, Ensure digital training completion, Ensure coaching completion, Ensure performance improvement completion, Partner with operations leaders, Conduct site health checks, Fix gaps on immediate basis, Identify learning coaches, Certify learning coaches, Lead improvement projects, Enhance business performance, Drive Quality metrics, Drive Learning metrics, Conduct zoom sessions, Conduct classroom sessions, Track daily learning metrics, Track daily business metrics, Plan hub visits, Engage with hub POCs, Offer visibility on reporting, Offer visibility on progress updates", "teamCollaboration" : "Operations leaders; Stakeholders", "projectManagementSkills" : [ "Improvement projects" ], "domainKnowledge" : "BQM; ITL", "domainList" : [ "bqm", "itl" ], "domainSpecificKnowledge" : [ "BQM", "ITL" ], "toolProficiency" : [ "Excel", "Zoom" ], "communicationSkills" : "Presentation; Written communication; Verbal communication", "documentationSkills" : "Data maintenance; Analysis reports", "continuousLearning" : "Continuous learning delivery", "innovationCreativity" : "Individual improvement projects", "problemSolvingSkills" : "Identify knowledge gaps; Fix gaps", "outcomesObjectives" : "Meet business goals; Enhance business performance", "qualificationsBasic" : "Written and verbal communication, Presentation skills, Microsoft Office proficiency", "qualificationsPreferred" : "Training Needs Analysis process experience, Assessing performance gaps experience, Analyzing learning needs experience, Designing customer-centric solutions experience, Developing customer-centric solutions experience, Evaluating learning programs effectiveness experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Trainer – Kolkata, will be an active member of the learning team in the east. The trainer will be responsible to manage L&D activities for 3P hubs/ Dark stores. Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals. 3- Proactively track mapped sites performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned sites. 5- Managing live performance metrices end to end for the assigned sites. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting zoom & Class room sessions for the stake holders Key job responsibilities 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals. 3- Proactively track mapped sites performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned sites. 5- Managing live performance metrices end to end for the assigned sites. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting zoom & Class room sessions for the stake holders A day in the life Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement Involve and engage well with mapped hub POCs Offer visibility on daily reporting and progress updates Basic Qualifications: - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications: - Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Trainer, GSF Learning and development, GSF Learning and development at ASSPL. Skills: Learning and development, Training delivery, Performance management. Manage L&D activities. Identify knowledge gaps", "postedDate" : "2026-06-15T22:01:25.093", "createdAt" : "2026-06-15T22:01:25.093", "lastUpdated" : "2026-06-16T06:28:32.436", "ingestTimestamp" : "2026-06-15T22:01:25.093", "mongoId" : "6a305649f292fd229cf26dbd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10432718/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Report generation", "Learning and development", "Training delivery", "Performance management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Improvement projects", "BQM", "ITL", "Excel", "Zoom" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 483.56107, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 481.8657, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e43ff8b1b0376634c996", "title" : "CS Resolution Specialist ML", "company" : "Amazon Dev Center India", "industry" : "Editorial, Writing, Content Management, Customer Service, amazongo", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior CS Resolution Specialist ML at Amazon Dev Center India in Hyderabad, India, adjusted for 1-2 years of experience and the technology industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T06:27:11.934", "fingerprint" : "00ecb0b88cb710734603984deefe02fb420caa60bb925738aaec502b906f06a8", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3070907/apply", "externalId" : "bf61d3c1-d9ce-45e3-8ec1-a15e5bc4e7d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "coreResponsibilities" : "Resolve customer issues, Answer customer questions, Maintain customer satisfaction, Work cross-functionally, Provide quick resolution, Identify recurring customer issues, Escalate to management, Recommend process improvements, Implement process improvements, Raise issues/alarms to leadership, Maintain strict confidentiality, Follow Amazon policies, Ensure compliance with procedures, Achieve quality metrics, Achieve performance metrics, Work on Core queues, Switch between functions, Drive quality, Drive productivity, Drive process improvement, Keep pace with growth, Motivate others", "teamCollaboration" : "Work with cross-functional teams", "communicationSkills" : "Writing abilities; Reading abilities; Speaking abilities", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Work in 24*7 environment, 100% work from office", "qualificationsBasic" : "Bachelor's Degree, 1-2 years experience, Proficiency in French, Proficiency in English", "qualificationsPreferred" : "Customer Obsession, Interpersonal skills, Verbal communication, Written communication, Prompt/ Quick thinker, Be Empathetic, Personable and attentive, Ability to prioritize, Ability to multitask", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon’s Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon’s Go stores, and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go. We, CXQO’s 3P CS team, are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution. We’re looking to hire Customer Service Associate, who is passionate to solve customer issues, exhibits bias for action for problem solving and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams. The role is based out of HYD11 Key job responsibilities 1. Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls. 2. Proficient in English and French, with excellent writing/reading and speaking abilities. 3. Maintain customer satisfaction by listening calmly and responding empathetically. 4. Work cross-functionally with internal teams to provide quick resolution. 5. Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6. Recommend and implement small-scale process simplification improvements. 7. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. 8. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 9. Ensure compliance with procedures and SLAs while achieving quality and performance metrics. 10. Work on the Core queues with willingness to switch between different functions as per business requirement. 11. Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. 12. Flexible to work in a 24*7 environment. 100% work from office role. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: 1. Bachelor’s Degree in any domain, preferably tech. 2. Minimum 1 -2 years’ experience in International Voice process 3. Proficiency in speaking/writing/reading French and English Preferred Qualifications: Customer Obsession, Strong interpersonal skills, Should be strong in verbal/written communication, Prompt/ Quick thinker, Be Empathetic ,Personable and attentive, Ability to prioritize and multitask Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "CS Resolution Specialist ML at Amazon Dev Center India. Resolve customer issues. Answer customer questions", "postedDate" : "2026-06-13T15:11:43.666", "createdAt" : "2026-06-13T15:11:43.666", "lastUpdated" : "2026-06-15T06:27:11.934", "ingestTimestamp" : "2026-06-13T15:11:43.666", "mongoId" : "68c2e43ff8b1b0376634c996", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3070907/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "dataQualityScore" : 0.7777778, "_score" : 481.46094, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a307f2df292fd229c055e84", "title" : "Customer Service Representative (E-commerce)", "company" : "Oowlish", "industry" : "Customer Success", "salary" : { "min" : 50000.0, "max" : 75000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Representative in E-commerce in São Paulo, Brazil, adjusted for company size and industry." }, "location" : "São Paulo", "locations" : [ "São Paulo", "Mexico City", "Recife, Pernambuco, Brazil", "Rio de Janeiro, Rio de Janeiro, Brazil", "Brasília, Federal District, Brazil", "Buenos Aires Province", "Bogota,D.C., Capital District" ], "timestamp" : "2026-06-16T12:05:41.905", "fingerprint" : "f81baaa628ccd09a7121f30a184dde1f7655be740ba1820f55c3b9a7681b8824", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/oowlish/15ec383e-b306-48de-a0eb-f2f6995bcb6f/apply", "externalId" : "15ec383e-b306-48de-a0eb-f2f6995bcb6f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, Brazil", "experienceMinYears" : 2, "professionalSkills" : [ "Issue resolution", "Customer support" ], "majorSkills" : "Customer service, Customer support, Issue resolution", "majorSkillsList" : [ "Customer service", "Customer support", "Issue resolution" ], "coreResponsibilities" : "Respond to customer inquiries via email, phone, and/or, Assist customers with order status updates and shipping, Support returns, exchanges, and refund requests, Help customers identify products that best fit their, Resolve customer concerns in a professional and timely, Accurately document customer interactions, Collaborate with internal teams to resolve issues, Maintain a positive customer experience throughout the support, Follow company policies and service standards", "teamCollaboration" : "Collaborate with internal teams", "domainKnowledge" : "E-commerce; Online orders; Shipping; Returns", "domainList" : [ "e-commerce", "online-orders", "shipping", "returns" ], "domainSpecificKnowledge" : [ "E-commerce", "Online orders", "Shipping", "Returns" ], "toolProficiency" : [ "Email platforms", "Customer support platforms", "Shopify", "Zendesk", "Gorgias", "Freshdesk", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Professional development; Growth opportunities", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Maintain high levels of customer satisfaction", "qualificationsBasic" : "2+ years customer service experience, Verbal and written English communication skills, Excellent problem-solving abilities, Ability to manage multiple customer interactions simultaneously, Attention to detail, Comfortable working in a fast-paced environment, Customer-focused mindset, Ability to learn product information quickly, Experience in Customer Service, Customer Support, or Customer Experience roles, Experience handling customer inquiries and issue resolution, Written and verbal communication skills, Professional and empathetic customer interactions, Experience using email and customer support platforms, Ability to work independently and manage priorities", "qualificationsPreferred" : "Experience in e-commerce environments, Experience supporting online orders, shipping, or returns, Experience with Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, or similar platforms, Experience supporting B2B customers, Experience working with high-volume customer inquiries, Retail, consumer products, or event-related industry experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Join Our Team Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team. As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact. We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence. About the Role We are looking for a customer-focused and detail-oriented Customer Service Representative to support customers throughout their purchasing journey. In this role, you will assist customers with order inquiries, product questions, shipping updates, returns, and general support requests. You will play a key role in delivering an outstanding customer experience while helping maintain high levels of customer satisfaction. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced e-commerce environment. ## Key Responsibilities Respond to customer inquiries via email, phone, and/or chat Assist customers with order status updates and shipping questions Support returns, exchanges, and refund requests Help customers identify products that best fit their needs Resolve customer concerns in a professional and timely manner Accurately document customer interactions Collaborate with internal teams to resolve issues Maintain a positive customer experience throughout the support process Follow company policies and service standards ## Requirements 2+ years of customer service experience Strong verbal and written English communication skills Excellent problem-solving abilities Ability to manage multiple customer interactions simultaneously Strong attention to detail Comfortable working in a fast-paced environment Customer-focused mindset Ability to learn product information quickly ## Must have Experience in Customer Service, Customer Support, or Customer Experience roles Experience handling customer inquiries and issue resolution Strong written and verbal communication skills Professional and empathetic customer interactions Experience using email and customer support platforms Ability to work independently and manage priorities ## Nice to have Experience in e-commerce environments Experience supporting online orders, shipping, or returns Experience with Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, or similar platforms Experience supporting B2B customers Experience working with high-volume customer inquiries Retail, consumer products, or event-related industry experience ## Additional Information Benefits & Perks: Home office; Competitive compensation based on experience; Career plans to allow for extensive growth in the company; International Projects; Oowlish English Program (Technical and Conversational); Oowlish Fitness with Total Pass; Games and Competitions; You can also apply here: Website: https://www.oowlish.com/work-with-us/ LinkedIn: https://www.linkedin.com/company/oowlish/jobs/ Instagram: https://www.instagram.com/oowlishtechnology/", "summaryDescription" : "Customer Service Representative (E-commerce) at Oowlish. Skills: Customer service, Customer support, Issue resolution. Respond to customer inquiries via email, phone, and/or. Assist customers with order status updates and shipping", "postedDate" : "2026-06-15T20:02:43.411", "createdAt" : "2026-06-15T20:02:43.411", "lastUpdated" : "2026-06-16T12:05:41.905", "ingestTimestamp" : "2026-06-16T03:25:23.928", "mongoId" : "6a307f2df292fd229c055e84", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Customer service", "Customer support", "Issue resolution", "E-commerce", "Online orders", "Shipping", "Returns", "Email platforms", "Customer support platforms", "Shopify", "Zendesk", "Gorgias", "Freshdesk", "Salesforce" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 480.28577, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c70ed74d8ee00a092cf00", "title" : "Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract", "company" : "AFCA", "industry" : "Financial Services", "salary" : { "min" : 125000.0, "max" : 165000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Senior Dispute Resolution Specialist in Melbourne, Australia, with adjustments for the financial services industry and a senior experience level." }, "location" : "Melbourne, VIC, Australia", "locations" : [ "Melbourne", "VIC", "Australia" ], "timestamp" : "2026-06-15T09:31:44.601", "fingerprint" : "ce39a7319783e7f039dcc11d11fa5e123b11cd69a85b0ddafbebbb5025dac72b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AFCA/744000131825186-senior-dispute-resolution-specialist-investment-and-advice-24-month-fixed-term-contract", "externalId" : "744000131825186", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Dispute resolution", "Legal analysis", "Regulatory compliance", "Risk management", "Financial fairness" ], "hardSkillsList" : [ "Complaint resolution", "Information gathering", "Written decision production", "Investigating disputes" ], "hardSkills" : [ { "name" : "Complaint resolution", "level" : "intermediate" }, { "name" : "Information gathering", "level" : "intermediate" }, { "name" : "Written decision production", "level" : "intermediate" }, { "name" : "Investigating disputes", "level" : "intermediate" } ], "majorSkills" : "Dispute resolution, Investments and Advice, Regulatory compliance", "majorSkillsList" : [ "Dispute resolution", "Investments and Advice", "Regulatory compliance" ], "coreResponsibilities" : "Apply AFCA complaint resolution criteria, Resolve financial complaints fairly, Resolve financial complaints efficiently, Review complex complaints, Gather information from customers, Understand core issues, Determine key issues, Investigate where further information is required, Produce written decisions in plain English", "teamCollaboration" : "Work with customers; Work with financial firms", "domainKnowledge" : "Derivatives and hedging; Managed investments; Securities; Self Managed Super Fund; Crypto currency; Financial advice; Financial disputes; Regulatory environments; Industry codes; Good industry practice; AFCA decision", "domainList" : [ "derivatives-and-hedging", "managed-investments", "securities", "self-managed-super-fund", "crypto-currency", "financial-advice", "financial-disputes", "regulatory-environments", "industry-codes", "good-industry-practice", "afca-decision" ], "domainSpecificKnowledge" : [ "Derivatives and hedging", "Managed investments", "Securities", "Self Managed Super Fund", "Crypto currency", "Financial advice", "Financial disputes", "Regulatory environments", "Industry codes", "Good industry practice", "AFCA decision" ], "communicationSkills" : "Written decisions; Plain English", "documentationSkills" : "Written decisions", "continuousLearning" : "Staying informed about industry developments; Staying informed about regulatory changes", "problemSolvingSkills" : "Investigate and identify gaps", "outcomesObjectives" : "Resolve financial complaints fairly; Resolve financial complaints efficiently; Resolve complaints for customers; Resolve complaints for financial firms; Resolve complaints in a timely manner", "qualificationsBasic" : "Legal or litigation experience, Experience in Investments and Advice sector, Demonstrated understanding of complaints resolution processes, Proven ability to manage complex disputes, Ability to investigate and identify gaps, Verbal and written communication skills, Excellent organisational skills, Resilience and empathy", "qualificationsPreferred" : "Navigating complex regulatory environments, Understanding of traditional financial products, Understanding of emerging financial products, Understanding of cryptocurrency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Investments and Advice team, including the rapidly evolving cryptocurrency space on a 24 month contract. As a Senior Dispute Resolution Specialist, you will * Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently. * Review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm * Work with customers to gather information and understand the core issues * Determine key issues and investigate where further information is required from complainants and third parties and produce written decisions in plain English Under our Investment and Advice jurisdiction, we consider a range of complaints relating to Investments and financial advice matters we consider cover a range of products including: * Derivatives and hedging * Managed investments * Securities * Self Managed Super Fund * Crypto currency ## Qualifications To be successful in this role, you will need: * Legal or litigation experience is highly regarded , particularly in navigating complex regulatory environments and resolving financial disputes. * Experience in the the Investments and Advice sector, with a strong understanding of both traditional and emerging financial products, including cryptocurrency. * Demonstrated understanding of complaints / dispute resolution processes and a strong resolution mindset * Proven ability to manage and resolve complex disputes, ensuring compliance with relevant legislation and industry standards. * A proactive approach to staying informed about industry developments and regulatory changes. * Ability to investigate and identify gaps in information to seek appropriate information needed to form a view * Strong verbal and written communication skills to break down complex information for a variety of stakeholders and create confidence with customers * Excellent organisational skills that enable you to work across multiple activities ensuring matters are progressing * Resilience and empathy to have difficult conversations with the focus to resolve complaints for customers and their financial firms in a timely manner ## Additional Information To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au. We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. About AFCA The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.", "summaryDescription" : "Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract at AFCA. Skills: Dispute resolution, Investments and Advice, Regulatory compliance. Apply AFCA complaint resolution criteria. Resolve financial complaints fairly", "postedDate" : "2026-06-12T06:58:24.000", "createdAt" : "2026-06-14T08:42:33.844", "lastUpdated" : "2026-06-15T09:31:44.601", "ingestTimestamp" : "2026-06-14T08:42:33.844", "mongoId" : "6a2c70ed74d8ee00a092cf00", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Complaint resolution", "Information gathering", "Written decision production", "Investigating disputes", "Dispute resolution", "Investments and Advice", "Regulatory compliance", "Legal analysis", "Risk management", "Financial fairness", "Derivatives and hedging", "Managed investments", "Securities", "Self Managed Super Fund", "Crypto currency", "Financial advice", "Financial disputes", "Regulatory environments", "Industry codes", "Good industry practice", "AFCA decision" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 470.28604, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306724f292fd229cfb9ac9", "title" : "Evidence and Insights Manager", "company" : "Girl Effect", "industry" : "Media", "salary" : { "min" : 3800000.0, "max" : 6500000.0, "currency" : "KES", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Evidence and Insights Manager in Kenya, adjusted for the non-profit industry and contract employment type." }, "location" : "Kenya", "locations" : [ "Kenya" ], "timestamp" : "2026-06-16T06:58:42.744", "fingerprint" : "fe282112e60fdd0b35eb9991d7b1a64b9dc9a306eafa3ea496f05e08adbd32f2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/girleffect/jobs/8591795002", "externalId" : "8591795002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Kenya", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Kenya", "employmentType" : "CONTRACT", "experienceMinYears" : 4, "experienceLevel" : "Manager", "professionalSkills" : [ "Applied research", "Monitoring and evaluation", "Research design", "Fieldwork", "Data analysis", "Reporting", "Commissioning research", "Managing research", "Strategic planning", "Knowledge management", "Project management" ], "hardSkillsList" : [ "Qualitative analysis", "Quantitative analysis", "Digital data analysis", "Research methods", "Data analysis", "Reporting" ], "softSkillsList" : [ "Leadership", "Negotiation", "Conflict resolution", "Public speaking", "Critical thinking", "Mentoring" ], "hardSkills" : [ { "name" : "Qualitative analysis", "level" : "intermediate" }, { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Digital data analysis", "level" : "intermediate" }, { "name" : "Research methods", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Conflict resolution" }, { "name" : "Public speaking" }, { "name" : "Critical thinking" }, { "name" : "Mentoring" } ], "majorSkills" : "Applied research, Monitoring and evaluation, Data analysis, Reporting", "majorSkillsList" : [ "Applied research", "Monitoring and evaluation", "Data analysis", "Reporting" ], "coreResponsibilities" : "Write requests for proposals, Write Terms of Reference, Review research tools, Advise on sampling strategies, Advise on methodologies, Review analysis, Review reporting, Support quality assurance during fieldwork, Conduct on-site visits, Provide technical expertise to research projects, Provide technical expertise to M&E projects, Advise on fit-for-purpose designs, Suggest qualitative methodologies, Suggest quantitative methodologies, Suggest other research approaches, Ensure ethical standards are upheld, Ensure safeguarding standards are upheld, Ensure field implementation is conducted to high standards, Train field research partners, Oversee field research partners, Ensure research outputs are accessible, Ensure research outputs are understandable, Ensure research outputs are useful, Utilise research outputs, Develop research partnerships, Maximise opportunities for cost-sharing, Maximise opportunities for joint learning, Deliver other duties relevant to position", "teamCollaboration" : "Work across functions; Work across countries; Work alongside global MERL team", "projectManagementSkills" : [ "Project management", "Research processes", "Research timelines" ], "domainKnowledge" : "Gender; Sexual reproductive health; Mental health; Economic empowerment", "domainList" : [ "gender", "sexual-reproductive-health", "mental-health", "economic-empowerment" ], "domainSpecificKnowledge" : [ "Gender", "Sexual reproductive health", "Mental health", "Economic empowerment" ], "communicationSkills" : "Knowledge management communication; Engaging reports; Research outputs communication", "documentationSkills" : "Reporting; Research outputs", "innovationCreativity" : "Creative mindset", "problemSolvingSkills" : "Uncovering new insights; Translating insights", "specialRequirements" : "12 month contract basis", "qualificationsBasic" : "Minimum 5 years applied research, Minimum 4 years M&E experience, Postgraduate degree in relevant field, SQL proficiency, Qualitative and quantitative research design, Fieldwork experience, Data analysis experience, Reporting experience, Commissioning research agencies, Managing research agencies, Qualitative data analysis, Quantitative data analysis, Digital adaptations data analysis, Uncovering new insights, Translating insights into reports, Strategic planning experience, Knowledge management experience, Communication skills, Organisation skills, Project management skills, Cultural awareness, Sensitivity to cultures, Creative mindset, Inquisitive mindset, Fluent in English, High level English writing, High level English speaking", "qualificationsPreferred" : "Experience with girls on sensitive issues, Experience with participatory engagement, Technical knowledge in thematic areas, Background evaluating programs for women/girls, Hands-on applied research experience, Experience training others in research methods, Experience mentoring others in research methods, Experience training others in data analysis, Experience mentoring others in data analysis, Experience training others in reporting, Experience mentoring others in reporting", "remoteFriendly" : true, "rawDescription" : "Who we are Girl Effect is an international non-profit that builds media that girls want, trust and need. From chat-bots to chat-shows and TV dramas to tech, our content is reaching millions of girls in Africa and Asia to make choices and changes in their lives. Igniting their confidence to act differently at a time that can define their future. We create safe spaces for girls, sharing facts, and answering questions about health, nutrition, education, relationships and so much more. And we use innovative technology so we can reach girls at scale. We arm girls with the skills to negotiate and redefine what they are told is possible, so every girl can choose to be in control of her body, her health, her learning and livelihood. When a girl unlocks her power to make different choices that change her life, it inspires others to do so too. She starts a ripple effect that impacts her family, her community, her country. That’s the Girl Effect. Role Context The Evidence write requests for proposals and Terms of Reference for studies, review research tools, advise on sampling strategies and methodologies, and review analysis and reporting. Support with quality assurance during fieldwork, with on-site visits' or something, as I think this will be a key aspect of the role. Provide technical expertise to research, monitoring, and evaluation projects, working alongside our global MERL team as required. You will advise on fit-for purpose designs suggesting qualitative and/or quantitative methodologies or other approaches (e. g. using digital methods or secondary data sources) as appropriate. Ensure that Girl Effect’s ethical and safeguarding standards are upheld, and that field implementation is conducted to the highest standards, through training and oversight of field research partners. Ensure that research outputs are accessible, readily understandable, and useful, ensuring they are utilised as much as possible. Develop research partnerships with local and international research organisations to maximise opportunities for cost-sharing and joint learning. This list should not be considered exhaustive; you will be expected to deliver other duties relevant and appropriate to this position. Who You Are (Experience Required) Substantial experience (minimum 5 years) in applied research and/or monitoring and evaluation in Kenya or a postgraduate degree in a relevant field and at least 4 years of work experience. Passionate about working with adolescent girls and young women and truly supporting them thrive in challenging environments. Demonstrated experience in implementation of high quality qualitative and quantitative research design, fieldwork, data analysis and reporting. Experience of commissioning and managing research agencies throughout projects ensuring deliverables are completed on time and meeting the organisational needs. Strong qualitative and quantitative data analysis skills; proficient with digital adaptations. Demonstrated experience in uncovering new insights and translating these into exciting, engaging reports and research outputs. Experience in strategic planning and knowledge management Strong communication skills; able to work effectively across functions and countries. Excellent organisation and project management skills; able to develop and drive research processes and timelines. Strong cultural awareness and sensitivity about the cultures within which Girl Effect operates. Creative and inquisitive mindset with strong communication and organisational skills. Commitment to realising the potential of girls and to the vision and values of Girl Effect. Desirable Expertise working with girls on sensitive issues in Kenya Experience with participatory engagement approaches Technical/theoretical knowledge in one or more of Girl Effect’s thematic areas (e. g. gender, sexual and reproductive health, mental health, or economic empowerment) Background in evaluating programmes that relate to women and girls Hands-on experience of applied research in emerging markets or developing contexts. Experience in training and mentoring others in research methods, data analysis and reporting. Fluent in English, with a high level in writing as well as speaking What Else You Should Know As we continue to scale and grow - we are hugely ambitious for our future and we are looking for people who are driven to change the world for girls. Our teams are a diverse mix across sectors (non-profit and commercial) and specialisms (from Creative through to Gender and Insight). You’ll learn and grow in an environment that will challenge you to think and work with a fresh perspective. In turn, you can expect to work somewhere where you will be stretched and developed in your role, a place where you can build your career and work with talented, engaged people committed to our cause. Girl Effect is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, or gender identity or expression. We are proud to be an equal opportunity workplace. We are committed to building an organisation that is increasingly representative of the communities that we serve. To this end, due regard will be paid to recruiting candidates with diverse professional, academic and cultural backgrounds. Furthermore, Girl Effect is committed to safeguarding and promoting the welfare and rights of all individuals, particularly the adolescent girls and young women we support. We have zero-tolerance for safeguarding violations, including sexual exploitation, abuse, and harassment (SEAH). All employees are required to adhere to our safeguarding policies and successfully complete relevant background checks, including reference and criminal record checks where applicable. This role is subject to a standard background disclosure. This role is being recruited for on a 12 month contract basis. Only applications submitted via https://job-boards.greenhouse.io/girleffect will be reviewed. Application closing date –29th June 2026", "summaryDescription" : "Evidence and Insights Manager at Girl Effect. Skills: Applied research, Monitoring and evaluation, Data analysis, Reporting. Write requests for proposals. Write Terms of Reference", "postedDate" : "2026-06-15T23:29:34.800", "createdAt" : "2026-06-15T23:29:34.800", "lastUpdated" : "2026-06-16T06:58:42.744", "ingestTimestamp" : "2026-06-15T23:29:34.800", "mongoId" : "6a306724f292fd229cfb9ac9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Qualitative analysis", "Quantitative analysis", "Digital data analysis", "Research methods", "Data analysis", "Reporting", "Leadership", "Negotiation", "Conflict resolution", "Public speaking", "Critical thinking", "Mentoring", "Applied research", "Monitoring and evaluation", "Research design", "Fieldwork", "Commissioning research", "Managing research", "Strategic planning", "Knowledge management", "Project management", "Research processes", "Research timelines", "Gender", "Sexual reproductive health", "Mental health", "Economic empowerment" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 464.2547, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4952beec4dd3d93183e", "title" : "Customer Growth Manager I", "company" : "Amazon Support Services Costa Rica SRL", "industry" : "Administrative Support, Business/Merchant Development, Logistics", "salary" : { "min" : 1.7E7, "max" : 2.5E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Manager in Logistics in San Jose, Costa Rica, adjusted for Amazon's size and industry." }, "location" : "San Jose, San Jose, CRI", "locations" : [ "San Jose, San Jose, CRI" ], "timestamp" : "2026-06-15T01:08:07.523", "fingerprint" : "440fe1bb5282aa80ffa18db9738189a06198924bd89336ee3affa4f2fe893581", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385532/apply", "externalId" : "e17cf969-de73-4640-af58-15a2869f4888", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "state" : "San Jose", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San Jose, San Jose, Costa Rica", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceLevel" : "Manager", "professionalSkills" : [ "Business development", "Partnership management", "Sourcing new business", "Business agreements development", "Negotiation", "Execution" ], "hardSkillsList" : [ "Data analysis", "Account optimization" ], "softSkillsList" : [ "Entrepreneurial", "Analytical", "Customer-obsessed" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Account optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Entrepreneurial" }, { "name" : "Analytical" }, { "name" : "Customer-obsessed" } ], "majorSkills" : "Customer growth, Relationship management, Issue resolution", "majorSkillsList" : [ "Customer growth", "Relationship management", "Issue resolution" ], "coreResponsibilities" : "Resolve missed pickup requests, Resolve delayed pickup requests, Resolve urgent pickup requests, Minimize shipper disruptions, Investigate tracking anomalies, Investigate delivery delays, Provide clear updates to shippers, Provide accurate updates to shippers, Resolve delivery concerns, Address invoicing discrepancies, Address payment processing issues, Monitor invoice limits, Monitor account configurations, Manage updates to warehouse addresses, Manage updates to contact points, Guide shippers through compensation process, Review denied claims, Ensure adherence to Amazon policy, Conduct data analysis, Identify trends, Identify growth opportunities, Deliver insights via MBRs, Deliver insights via QBRs, Promote awareness of self-service tools, Promote usage of self-service tools, Promote best practices, Manage complex escalations, Manage cross-functional escalations, Resolve property damage issues, Resolve vendor mis-shipments, Resolve drop trailer incidents, Resolve API integration errors, Understand key customer pain points, Generate strategic solutions, Generate impactful solutions", "teamCollaboration" : "Work with onshore CGMs; Partner with internal teams", "domainKnowledge" : "Transportation logistics; Shipping partners", "domainList" : [ "transportation-logistics", "shipping-partners" ], "domainSpecificKnowledge" : [ "Transportation logistics", "Shipping partners" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Business reviews", "problemSolvingSkills" : "Issue resolution; Root cause analysis", "outcomesObjectives" : "Minimize shipper disruptions; Support recipient satisfaction", "qualificationsBasic" : "Bachelor's degree, Speak, write, and read fluently in English, Experience with sales CRM tools, Experience in setting up and managing a sales pipeline, 1+ years of business development experience, 1+ years of business agreements development experience", "qualificationsPreferred" : "Experience interpreting data, Experience in online advertising, Experience in high-tech products/services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience. The CGM will work closely with onshore CGMs. Key job responsibilities CGMs support shippers by resolving issues and driving improvements across six primary categories: 1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response 2. Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns 3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points 4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy 5. Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices 6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors. A day in the life Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions. Basic Qualifications: - Bachelor's degree - Speak, write, and read fluently in English - Experience with sales CRM tools such as Salesforce or similar software - Experience in setting up and managing a sales pipeline - 1+ years of business development, partnership management, or sourcing new business experience - 1+ years of business agreements development, negotiation and execution experience Preferred Qualifications: - Experience interpreting data and making business recommendations - Experience in online advertising or high-tech products/services Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer Growth Manager I at Amazon Support Services Costa Rica SRL. Skills: Customer growth, Relationship management, Issue resolution. Resolve missed pickup requests. Resolve delayed pickup requests", "postedDate" : "2026-06-13T09:21:36.797", "createdAt" : "2026-06-13T09:21:36.797", "lastUpdated" : "2026-06-15T01:08:07.523", "ingestTimestamp" : "2026-06-13T09:21:36.797", "mongoId" : "69d5e4952beec4dd3d93183e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385532/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Account optimization", "Entrepreneurial", "Analytical", "Customer-obsessed", "Customer growth", "Relationship management", "Issue resolution", "Business development", "Partnership management", "Sourcing new business", "Business agreements development", "Negotiation", "Execution", "Transportation logistics", "Shipping partners", "Salesforce" ], "skillCount" : 17, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 459.7831, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6960822f0937eae70e9c7f97", "title" : "Administrator Repairs and Maintenance", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 24638.0, "max" : 25972.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "County Durham-Durham-Durham (Mercury House)", "locations" : [ "County Durham-Durham-Durham (Mercury House)", "27.Jan.26, 11:59:00 PM", "245188, 245188, true" ], "timestamp" : "2026-06-15T09:25:35.988", "fingerprint" : "6340aaba8e22794cb076feabd3cf15a2054f87b543e508b58cdd79cb68859900", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=245188", "externalId" : "245188", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Durham", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6666670,-1.7500000" } ], "locationText" : "Durham, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Scanning", "Filing", "Post handling" ], "hardSkills" : [ { "name" : "Scanning", "level" : "intermediate" }, { "name" : "Filing", "level" : "intermediate" }, { "name" : "Post handling", "level" : "intermediate" } ], "majorSkills" : "Repairs and maintenance, Process management, Customer service", "majorSkillsList" : [ "Repairs and maintenance", "Process management", "Customer service" ], "coreResponsibilities" : "Keep systems up to date, Spot where job volumes exceed resources, Help us take action, Manage orders for materials, Manage orders for equipment, Manage orders for subcontractors, Provide general admin support, Support our scheduling team", "teamCollaboration" : "Supportive team environment; Cross-functional coordination", "domainKnowledge" : "Repairs and maintenance sector; Housing management; Workforce planning", "domainList" : [ "repairs-and-maintenance-sector", "housing-management", "workforce-planning" ], "domainSpecificKnowledge" : [ "Repairs and maintenance sector", "Housing management", "Workforce planning" ], "toolProficiency" : [ "Online systems" ], "continuousLearning" : "Training and development", "qualificationsBasic" : "Experience in repairs and maintenance, Knowledge of housing management, Knowledge of workforce planning systems, Organization skills, Customer service skills, Manage changing priorities, Meet deadlines, Confidence using technology", "qualificationsPreferred" : "Fast-paced repairs and maintenance team experience, Knowledge of the sector", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Administrator Repairs and Maintenance Salary £24,638 to £25,972 per annum, plus 34 days leave and instant pay access with Stream Permanent, full time (37.5 hpw) Hybrid working; from home and our office in Belmont, Durham We can't offer a CoS for this role Home a place where you belong Ever feel like your admin skills could be making a bigger impact? In this role, you’ll help keep our repairs service running smoothly, supporting both customers and colleagues with brilliant service. If you’re stuck in a job that’s all process and no purpose, this could be your switch. What you'll do Keep systems up to date with real-time repairs and maintenance activity Spot where job volumes exceed resources and help us take action Manage orders for materials, equipment and subcontractors Provide general admin support including scanning, filing and post Support our scheduling team when needed to keep things moving Why join us You’ll be part of a highly experienced team who’ll support you to grow and succeed. We offer great training and development, and a culture where your ideas and input are valued. Be part of one of the UK’s top 10 Great Places to Work! You have... Experience in a fast-aced repairs and maintenance team, or good knowledge of the sector Knowledge of housing management and workforce planning systems Strong organisation and customer service skills Ability to manage changing priorities and meet deadlines Confidence using technology and online systems Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits You'll work Monday to Friday You'll work core hours between 08:30 and 16:30 with flexibility built in We typically work on a hybrid basis with 2 days per week in our Belmont office, with the rest from home. What’s in it for you? 34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year plus 2 paid volunteering days each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Administrator - Repairs and Maintenance Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email recruitment@homegroup.org.uk Durham (Mercury House) Belmont Business Park", "summaryDescription" : "Administrator Repairs and Maintenance at Home Group. Skills: Repairs and maintenance, Process management, Customer service. Keep systems up to date. Spot where job volumes exceed resources", "createdAt" : "2026-06-14T04:35:38.177", "lastUpdated" : "2026-06-15T09:25:35.988", "ingestTimestamp" : "2026-06-14T04:35:38.177", "mongoId" : "6960822f0937eae70e9c7f97", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Scanning", "Filing", "Post handling", "Repairs and maintenance", "Process management", "Customer service", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Repairs and maintenance sector", "Housing management", "Workforce planning", "Online systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 457.2967, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ae474d8ee00a094745a", "title" : "Head of Talent Management Programs and PMO", "company" : "Duolingo", "industry" : "Education", "salary" : { "min" : 183200.0, "max" : 274800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Pittsburgh, Pennsylvania, United States", "locations" : [ "Pittsburgh", "Pennsylvania", "United States" ], "timestamp" : "2026-06-15T23:03:51.408", "fingerprint" : "e8ed61b07b00c9e9967c3cdb6e2f54a82ac2ef803ce9d109b2d73fa03c52577f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.duolingo.com/jobs/8590178002?gh_jid=8590178002", "externalId" : "8590178002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pittsburgh", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.4406968,-80.0025666" } ], "locationText" : "Pittsburgh, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... We’re hiring a Head of Talent Management Programs you simplify complexity, align stakeholders, and make crisp, well‑reasoned recommendations. ⭐ Exceptional candidates will have... Talent Subject Matter Expertise: Deep understanding of modern talent management theories, including performance psychology, organizational design, and succession modeling. Operational Rigor: Expert-level proficiency in project management frameworks (PMP, PgMP, or Agile) and process improvement methodologies (Lean Six Sigma). Strategic Influence: Exceptional communication skills with the ability to simplify complex operational challenges for executive stakeholders. Data Fluency: A \"product mindset\" regarding HR data capable of building dashboards that tell a story and drive accountability. The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: $183,200—$274,800 USD Take a peek at how we care for our employees' holistic well-being with our benefits here. We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com. Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice. Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information. Sign up for job alerts here.", "summaryDescription" : "Head of Talent Management Programs and PMO at Duolingo", "postedDate" : "2026-06-14T20:42:51.346", "createdAt" : "2026-06-14T20:42:51.346", "lastUpdated" : "2026-06-15T23:03:51.408", "ingestTimestamp" : "2026-06-14T20:42:51.346", "mongoId" : "6a2c7ae474d8ee00a094745a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 183200, "salaryAnnualMax" : 274800, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 453.1707, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce86574d8ee00a0a6a957", "title" : "Senior Customer and Product Marketing Manager", "company" : "Replicant", "industry" : "Marketing", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer and Product Marketing Manager in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States", "Canada" ], "timestamp" : "2026-06-16T01:34:22.013", "fingerprint" : "7525b67b5c3294507ec0c39ecbb4ad351ee5be1ae9a291cfed8e7b8e38e6f853", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/replicant/4c2a3fd2-95ec-4516-9957-65f7e483c0b1/application", "externalId" : "4c2a3fd2-95ec-4516-9957-65f7e483c0b1", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Develop and execute marketing strategies, Drive customer acquisition, Manage marketing campaigns, Analyze growth metrics, Optimize marketing spend, Develop brand positioning, Conduct market research, Collaborate with product teams", "teamCollaboration" : "Cross-functional teams; Product teams", "domainKnowledge" : "Brand strategy; Customer acquisition; Growth metrics", "domainList" : [ "brand-strategy", "customer-acquisition", "growth-metrics" ], "domainSpecificKnowledge" : [ "Brand strategy", "Customer acquisition", "Growth metrics" ], "outcomesObjectives" : "Achieve customer acquisition targets; Improve growth metrics; Enhance brand positioning", "remoteFriendly" : true, "rawDescription" : "At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Replicant is looking for a Senior Product & Customer Marketing Senior Manager to drive industry positioning, solution messaging, customer advocacy, and go-to-market storytelling. This role will combine strategic product marketing responsibilities with customer marketing initiatives to help strengthen pipeline generation, customer engagement, retention, and expansion. The role will work closely with Sales, Engagement Managers, Product Management, and Marketing to connect customer insights, use cases, and success stories to Replicant’s broader go-to-market strategy. What You’ll Do - Industry and Solutions Marketing - Develop industry messaging, solution positioning, and use-case narratives aligned with Replicant’s platform and product strategy. Create vertical-focused content and sales materials that support pipeline generation, expansion opportunities, and strategic customer conversations. - Product Launches and GTM Execution - Lead cross-functional launch planning and execution, including enablement, GTM coordination, and post-launch optimization. Partner closely with Product, Sales, Engagement Managers, and Marketing to drive adoption across existing customers and successfully launch new solutions. - Customer Advocacy and Storytelling - Build and manage customer advocacy initiatives, including customer references, external case studies, internal “pocket stories,” and customer proof points that support Sales and Marketing efforts. - Customer Programs and Engagement - Plan and support customer-facing programs, events, and customer speaking opportunities designed to strengthen customer relationships, engagement, retention, and expansion. - GTM Customer Activation - Partner with Sales and Marketing to prepare customers for sales calls, events, and strategic conversations. Ensure customer stories and insights are effectively integrated into go-to-market initiatives. - Content and Cross-Functional Collaboration - Partner with Brand and Demand Generation to amplify customer and industry narratives across campaigns, launches, and GTM programs. Build content that supports awareness, credibility, pipeline generation, and customer engagement. - Technical and Solution Storytelling - Translate technical and product capabilities into clear customer narratives, industry messaging, and sales content that resonate with technical and business audiences. Partner with Product, Solutions, and GTM teams to communicate complex technology in a credible, customer-focused way. What You'll Bring - Passion for customer storytelling, product marketing, and creating impactful go-to-market programs. - 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing roles within SaaS, AI, or Contact Center technology. - Strong experience developing industry messaging, customer stories, and sales enablement content. - Proven ability to work cross-functionally with Sales, Engagement Manager, and Marketing teams. - Ability to translate complex technical concepts into customer narratives - Excellent verbal and written communication skills with a strong customer-facing presence. - Experience supporting customer advocacy programs, customer events, and reference management. - Strong organizational and project management skills with the ability to manage multiple priorities. - Data-driven mindset with the ability to identify opportunities that support retention, expansion, and pipeline growth. - Ability to thrive in a collaborative, fast-moving environment with strong ownership and accountability. For all full-time employees, we offer: \uD83C\uDF34 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal \uD83D\uDDA5️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them \uD83D\uDCCD Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar \uD83C\uDFCB️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being \uD83D\uDCB8 Compensation that matches your impact: competitive salaries in the company you’re helping to build \uD83D\uDCC8 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company Our Values Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture. Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai hr@replicant.ai and we’ll work to meet your needs.", "summaryDescription" : "Senior Customer and Product Marketing Manager at Replicant. Develop and execute marketing strategies. Drive customer acquisition", "createdAt" : "2026-06-14T19:17:22.319", "lastUpdated" : "2026-06-16T01:34:22.013", "ingestTimestamp" : "2026-06-14T19:17:22.319", "mongoId" : "6a2ce86574d8ee00a0a6a957", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Growth metrics" ], "skillCount" : 3, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 445.72153, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3065e2f292fd229cfac31b", "title" : "Trade Management and Support Officer", "company" : "Circle K Energy Trading SA", "industry" : "Retail", "salary" : { "min" : 1800.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Latvia", "locations" : [ "Latvia" ], "timestamp" : "2026-06-16T12:43:03.808", "fingerprint" : "92aa2a41b97c281e97e951014d4d04741538bcf7d7c0d5bba903334ea10b4996", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "externalId" : "R597584", "industryFunction" : { }, "locationPoint" : "56.8796,24.6032", "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "minimumEducation" : "Master's", "technicalSkills" : "Power BI", "professionalSkills" : [ "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements" ], "hardSkillsList" : [ "Excel proficiency", "System proficiency", "Data handling" ], "hardSkills" : [ { "name" : "Excel proficiency", "level" : "intermediate" }, { "name" : "System proficiency", "level" : "intermediate" }, { "name" : "Data handling", "level" : "intermediate" } ], "majorSkills" : "Trade management, ETRM system, Data accuracy", "majorSkillsList" : [ "Trade management", "ETRM system", "Data accuracy" ], "coreResponsibilities" : "Perform trade setup, Validate trade setup, Model pricing formulas, Quotations, Ensure compliance, Validate trade documentation, Validate system setups, Resolve discrepancies, Manage trade capture, Validate trade capture, Oversee process, Ensure end-to-end compliance, Contribute to process improvements, Contribute to simplification initiatives", "teamCollaboration" : "Coordinate with stakeholders; Collaborate across teams", "domainKnowledge" : "Energy market; Trading activities; Master Data; Business; Finance; Economics", "domainList" : [ "energy-market", "trading-activities", "master-data", "business", "finance", "economics" ], "domainSpecificKnowledge" : [ "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics" ], "toolProficiency" : [ "Excel", "Power BI", "ETRM" ], "communicationSkills" : "Verbal English; Written English", "problemSolvingSkills" : "Analytical skills; Deep-dive into pricing", "qualificationsBasic" : "Master's degree, Analytical skills, Manage multiple tasks, Adapt to dynamic environment, Proficiency in Excel, Proficiency in Power BI, System skills, Handle large datasets, Interpersonal skills, Communication skills, Excellent English skills", "qualificationsPreferred" : "ETRM experience, Master Data experience, ERP experience, Accounting systems experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Description** **Circle K Energy Trading SA** is part of the Global Fuels organization and is responsible for fuel supply and trading activities across Europe. Our mission is to ensure efficient, compliant, and optimized trading operations in a rapidly evolving energy market. Trade Management and Support function plays an important role in ensuring data compliance and accuracy within the ETRM system, while coordinating closely with market traders, supply operations, finance, and other stakeholders to support smooth and efficient trading processes. This role is essential for maintaining operational excellence and supporting the CKETS Trading Team in Geneva from the Circle K Business Centre in Riga. **Circle K Business Centre in Riga, Latvia** is looking for: **Trade Management and Support Officer** **Type of Employment:** Permanent **Location** : Riga, Latvia **Visa requirements:** A valid work permit from the EU/EEA (relocation assistance is not provided) **Main Responsibilities:** * Perform detailed trade setup and validation within the ETRM system. Ensure accurate pricing formula modelling, fuel quotations, and alignment with commercial terms. * Ensure compliance with internal controls and requirements, validating trade documentation and system setups. * Coordinate with internal stakeholders to resolve discrepancies between commercial contracts and ETRM deal setups. * Manage and validate trade capture promptly after commercial transactions have been agreed upon. * Oversee the process through final execution, settlement, and payment, while ensuring end-to-end compliance and accuracy. * Leverage ETRM expertise and a strong understanding of trading activities. to contribute to process improvements and simplification initiatives within the function. **Main requirements:** * Degree in Master Data, Business, Finance, Economics, or a related field. * Strong analytical skills with the ability to deep-dive into pricing formulas. * Ability to manage multiple tasks, support diverse stakeholders simultaneously, and adapt effectively to a dynamic trading environment. * Proficiency in Excel and Power BI, with strong system skills and experience handling large datasets. * Strong interpersonal and communication skills, with the ability to communicate effectively and collaborate across teams. * Excellent written and verbal English skills for communication with colleagues across Europe. * Experience with ETRM, Master Data, ERP, or accounting systems is considered an advantage. **What you can expect at Circle K:** * For 6 years in a row, Circle K Business Centre has been awarded 1st place in the ‘CV-Online TOP Employer - International Business Services category.’ * Monthly salary:**starting from 1800 EUR** gross. * Covered tariff plan for your mobile phone. * Health insurance. * Employee discounts in our stores. * And more! **Interested?** We encourage you to apply by **June 30, 2026!** **We are looking forward to your application!** _**Circle K Business Centre SIA**_ _PVN Nr: LV40103511774_ _Duntes iela 6, Rīga, Latvija LV-1013_", "summaryDescription" : "Trade Management and Support Officer at Circle K Energy Trading SA. Skills: Trade management, ETRM system, Data accuracy. Perform trade setup. Validate trade setup", "postedDate" : "2026-06-16T03:48:54.991", "createdAt" : "2026-06-16T03:48:54.955", "lastUpdated" : "2026-06-16T12:43:03.808", "ingestTimestamp" : "2026-06-16T03:48:54.955", "mongoId" : "6a3065e2f292fd229cfac31b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Excel proficiency", "System proficiency", "Data handling", "Trade management", "ETRM system", "Data accuracy", "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements", "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics", "Excel", "Power BI", "ETRM" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 444.35574, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b27f292fd229c0446d6", "title" : "Customer Experience Specialist (Leasing/Customer Service)", "company" : "Cottonwood Residential", "industry" : "Real Estate", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Specialist in St. Petersburg, Florida, adjusted for the Real Estate industry." }, "location" : "St. Petersburg, Florida, United States", "locations" : [ "St. Petersburg", "Florida", "United States" ], "timestamp" : "2026-06-16T12:10:30.118", "fingerprint" : "7995272c6dfc389ea474ebe1a7f7460359895827f6fc3017648acfb7d332a0f3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/cottonwoodresidential/jobs/6032232004", "externalId" : "6032232004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St. Petersburg", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.7712264,-82.6340259" } ], "locationText" : "St. Petersburg, Florida, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Greet all customers, Respond to resident and prospect inquiries, Answer all phone calls, Take detailed notes, Ensure apartments are ready, Walk buildings and amenities, Maintain community-related communications, Organize package room daily, Assist in planning community events, Assist with social media marketing, Maintain vendor relationships", "teamCollaboration" : "Work with residents; Work with prospects; Work with vendors", "domainKnowledge" : "Cottonwood Standards", "domainList" : [ "cottonwood-standards" ], "domainSpecificKnowledge" : [ "Cottonwood Standards" ], "communicationSkills" : "Clear communication", "continuousLearning" : "Desire to learn", "problemSolvingSkills" : "Solve problems", "specialRequirements" : "Flexible schedule required, Weekends and evening hours", "outcomesObjectives" : "Help residents feel at home; Assist prospects in finding apartments; Create an unforgettable experience", "qualificationsBasic" : "Full-time employment", "qualificationsPreferred" : "Room to grow into management positions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Bayview Apartments in St. Pete, FL. In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1st year! 10.5 paid holidays! Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!", "summaryDescription" : "Customer Experience Specialist (Leasing/Customer Service) at Cottonwood Residential. Greet all customers. Respond to resident and prospect inquiries", "postedDate" : "2026-06-16T01:20:51.346", "createdAt" : "2026-06-16T01:20:51.346", "lastUpdated" : "2026-06-16T12:10:30.118", "ingestTimestamp" : "2026-06-16T01:20:51.346", "mongoId" : "6a307b27f292fd229c0446d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cottonwood Standards" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 443.00684, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2524a374d8ee00a00e2a22", "title" : "Customer Service Agent", "industry" : "Revenue & Ops", "salary" : { "min" : 800.0, "max" : 800.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Egypt", "locations" : [ "Egypt", "Ethiopia", "South Africa", "Argentina", "Nigeria" ], "timestamp" : "2026-06-14T05:11:51.353", "fingerprint" : "746a86f8d996b9192fcd334011597f7a0e901be4e5772b4782471b12eefd9ba3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Scale%20Army%20Careers/b700f6ff-a1bf-4f50-9a9d-3464a9f37dca/application", "externalId" : "b700f6ff-a1bf-4f50-9a9d-3464a9f37dca", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Egypt", "continent" : "af", "workMode" : "remote" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "continent" : "sa", "workMode" : "remote" }, { "continent" : "af", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Egypt; United States", "employmentType" : "CONTRACT", "technicalSkills" : "CRM, ERP, WMS, Shopify", "professionalSkills" : [ "Customer support", "Logistics management", "Claims management" ], "hardSkillsList" : [ "Order tracking", "Shipping updates", "Returns processing", "Cancellation requests", "Modification requests", "Filing claims" ], "softSkillsList" : [ "Calm under pressure", "Reliable", "Accountable", "Proactive communicator", "Tech-savvy" ], "hardSkills" : [ { "name" : "Order tracking", "level" : "intermediate" }, { "name" : "Shipping updates", "level" : "intermediate" }, { "name" : "Returns processing", "level" : "intermediate" }, { "name" : "Cancellation requests", "level" : "intermediate" }, { "name" : "Modification requests", "level" : "intermediate" }, { "name" : "Filing claims", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Calm under pressure" }, { "name" : "Reliable" }, { "name" : "Accountable" }, { "name" : "Proactive communicator" }, { "name" : "Tech-savvy" } ], "majorSkills" : "Customer service, Inbound inquiries, Issue resolution", "majorSkillsList" : [ "Customer service", "Inbound inquiries", "Issue resolution" ], "coreResponsibilities" : "Handle inbound customer inquiries, Assist customers with order tracking, Assist customers with shipping updates, Assist customers with returns, Assist customers with exchanges, Assist customers with product questions, Process cancellation requests, Process modification requests, Navigate multiple platforms, Document customer interactions, Utilize Microsoft Office, File claims with carriers, Create shipping labels, Support logistics tasks, Coordinate with internal teams, Meet SLA targets, Escalate unresolved cases", "teamCollaboration" : "Internal teams; Tier 2 team; Supervisor team", "domainKnowledge" : "Home décor products; Lifestyle products; E-commerce platforms", "domainList" : [ "home-decor-products", "lifestyle-products", "e-commerce-platforms" ], "domainSpecificKnowledge" : [ "Home décor products", "Lifestyle products", "E-commerce platforms" ], "toolProficiency" : [ "Zendesk", "Microsoft Office" ], "documentationSkills" : "Document interactions", "problemSolvingSkills" : "Seamless resolutions; Resolve customer issues", "specialRequirements" : "Work during U.S. business hours, Work during EST hours", "outcomesObjectives" : "Deliver seamless resolutions; Maintain service quality; Impact customer satisfaction; Impact brand loyalty", "qualificationsBasic" : "2+ years customer service experience, Hands-on experience handling live phone calls, Proven experience working with CRM platform, Experience managing multiple software systems, Reliable internet connection and personal equipment", "qualificationsPreferred" : "Familiarity with ERP systems, Experience with WMS, Prior experience supporting U.S. customers, Experience filing carrier claims, Familiarity with Shopify", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Client Overview Our client is a U.S.-based e-commerce company specializing in premium home décor and lifestyle products. With a strong focus on customer satisfaction, they have built a reputation for quality and service excellence. Their support team operates with clear processes, strong onboarding infrastructure, and a collaborative environment designed to set every team member up for success from day one. Role Overview The Customer Service Agent will serve as the frontline of the support team, handling inbound customer inquiries via phone and email while delivering seamless resolutions for U.S.-based customers. The Customer Service Agent will navigate multiple internal systems to manage order-related issues, shipping concerns, and escalations in line with established SLAs and SOPs. This is a Tier 1 support role with clearly defined escalation paths and robust onboarding support. Location Fully Remote (Work from Home) | 9 AM - 5 PM EST Key Responsibilities Customer Support & Communication - Handle inbound customer inquiries via phone and email with professionalism and efficiency - Assist customers with order tracking, shipping updates, returns, exchanges, and product questions - Process cancellation and modification requests in a timely manner — with particular urgency on Mondays to address weekend ticket backlog - Maintain a positive customer experience aligned with brand standards at all times Systems & Tools Navigation - Navigate multiple platforms simultaneously including CRM, ERP, WMS, and website backend to resolve customer issues efficiently - Document all customer interactions accurately in Zendesk or the designated ticketing system - Utilize Microsoft Office and standard computer tools as part of daily workflow Logistics & Claims Management - File claims with carriers including FedEx, UPS, and USPS for damaged or lost shipments - Create shipping labels and support logistics-related tasks as needed - Coordinate with internal teams to follow up on open carrier cases SLA Adherence & Escalation - Meet established SLA targets: first reply within 8 business hours; full resolution within 24–48 hours - Escalate complex or unresolved cases to Tier 2 on-site supervisor team following established protocols - Work closely with the supervisor and internal escalation team to maintain service quality Qualifications — Experience - 2+ years of customer service experience with demonstrated, hands-on experience handling live phone calls — this is non-negotiable - Proven experience working with a CRM platform (Zendesk preferred; any comparable tool is acceptable) - Experience managing multiple software systems simultaneously in a customer-facing environment - Familiarity with ERP systems such as NetSuite or SAP is a strong plus - Experience with WMS (Warehouse Management Systems) or order management platforms is advantageous - Prior experience supporting U.S. customers, with familiarity with U.S. customer service expectations, is a strong plus - Experience filing carrier claims or coordinating with logistics providers (FedEx, UPS, USPS) is a plus - Familiarity with Shopify or similar e-commerce platforms is a plus Qualifications — Skills - Strong attention to detail — capable of managing multiple systems and tasks simultaneously without errors - Calm under pressure — able to maintain composure and quality during high-volume periods - Reliable and accountable — consistent follow-through on commitments and SLA targets - Proactive communicator — takes initiative to update customers and internal teams before issues escalate - Tech-savvy — comfortable learning new systems quickly and adapting to changing tools - Reliable internet connection and personal equipment ready to work remotely from day one - Bilingual in Spanish is helpful but not required Opportunity This is an opportunity to join a growing, process-driven e-commerce support team where your work directly impacts customer satisfaction and brand loyalty. You'll be part of a collaborative remote environment with clear escalation paths, strong SOPs, and an onboarding process built to set you up for success. If you take pride in delivering great customer experiences and want a stable, full-time remote role supporting a high-volume U.S. brand, this is the right fit for you. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets", "summaryDescription" : "Customer Service Agent. Skills: Customer service, Inbound inquiries, Issue resolution. Handle inbound customer inquiries. Assist customers with order tracking", "postedDate" : "2026-06-11T16:53:24.304", "createdAt" : "2026-06-11T16:53:24.304", "lastUpdated" : "2026-06-14T05:11:51.353", "ingestTimestamp" : "2026-06-11T16:53:24.304", "mongoId" : "6a2524a374d8ee00a00e2a22", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 800, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Order tracking", "Shipping updates", "Returns processing", "Cancellation requests", "Modification requests", "Filing claims", "Calm under pressure", "Reliable", "Accountable", "Proactive communicator", "Tech-savvy", "Customer service", "Inbound inquiries", "Issue resolution", "Customer support", "Logistics management", "Claims management", "Home décor products", "Lifestyle products", "E-commerce platforms", "Zendesk", "Microsoft Office" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "nearly-natural", "dataQualityScore" : 0.7777778, "_score" : 442.48727, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "e-commerce" }, { "id" : "6a2523cf74d8ee00a00e03a8", "title" : "Customer Service Agent", "industry" : "Revenue & Operations", "salary" : { "min" : 800.0, "max" : 800.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Egypt", "locations" : [ "Egypt", "Ethiopia", "South Africa", "Argentina", "Nigeria" ], "timestamp" : "2026-06-14T05:58:44.176", "fingerprint" : "7535a166887c783aa1c06f90b1e8759cf0d610b99d285dc578e92b856d33b3f7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/scale%20army%20careers/b700f6ff-a1bf-4f50-9a9d-3464a9f37dca/application", "externalId" : "b700f6ff-a1bf-4f50-9a9d-3464a9f37dca", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Egypt", "continent" : "af", "workMode" : "remote" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "continent" : "sa", "workMode" : "remote" }, { "continent" : "af", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Egypt; United States", "employmentType" : "CONTRACT", "technicalSkills" : "CRM, ERP, WMS, Shopify", "professionalSkills" : [ "Customer support", "Logistics management", "Claims management" ], "hardSkillsList" : [ "Order tracking", "Shipping updates", "Returns processing", "Cancellation requests", "Modification requests", "Filing claims" ], "softSkillsList" : [ "Calm under pressure", "Reliable", "Accountable", "Proactive communicator", "Tech-savvy" ], "hardSkills" : [ { "name" : "Order tracking", "level" : "intermediate" }, { "name" : "Shipping updates", "level" : "intermediate" }, { "name" : "Returns processing", "level" : "intermediate" }, { "name" : "Cancellation requests", "level" : "intermediate" }, { "name" : "Modification requests", "level" : "intermediate" }, { "name" : "Filing claims", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Calm under pressure" }, { "name" : "Reliable" }, { "name" : "Accountable" }, { "name" : "Proactive communicator" }, { "name" : "Tech-savvy" } ], "majorSkills" : "Customer service, Inbound inquiries, Issue resolution", "majorSkillsList" : [ "Customer service", "Inbound inquiries", "Issue resolution" ], "coreResponsibilities" : "Handle inbound customer inquiries, Assist customers with order tracking, Assist customers with shipping updates, Assist customers with returns, Assist customers with exchanges, Assist customers with product questions, Process cancellation requests, Process modification requests, Navigate multiple platforms, Document customer interactions, Utilize Microsoft Office, File claims with carriers, Create shipping labels, Support logistics tasks, Coordinate with internal teams, Meet SLA targets, Escalate unresolved cases", "teamCollaboration" : "Internal teams; Tier 2 team; Supervisor team", "domainKnowledge" : "Home décor products; Lifestyle products; E-commerce platforms", "domainList" : [ "home-decor-products", "lifestyle-products", "e-commerce-platforms" ], "domainSpecificKnowledge" : [ "Home décor products", "Lifestyle products", "E-commerce platforms" ], "toolProficiency" : [ "Zendesk", "Microsoft Office" ], "documentationSkills" : "Document interactions", "problemSolvingSkills" : "Issue resolution", "specialRequirements" : "Work U.S. business hours, Work EST hours", "outcomesObjectives" : "Deliver seamless resolutions; Maintain service quality; Address weekend ticket backlog", "qualificationsBasic" : "2+ years customer service experience, Hands-on experience handling live phone calls, Proven experience working with CRM platform, Experience managing multiple software systems, Reliable internet connection and personal equipment", "qualificationsPreferred" : "Familiarity with ERP systems, Experience with WMS, Prior experience supporting U.S. customers, Experience filing carrier claims, Familiarity with Shopify", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Client Overview Our client is a U.S.-based e-commerce company specializing in premium home décor and lifestyle products. With a strong focus on customer satisfaction, they have built a reputation for quality and service excellence. Their support team operates with clear processes, strong onboarding infrastructure, and a collaborative environment designed to set every team member up for success from day one. Role Overview The Customer Service Agent will serve as the frontline of the support team, handling inbound customer inquiries via phone and email while delivering seamless resolutions for U.S.-based customers. The Customer Service Agent will navigate multiple internal systems to manage order-related issues, shipping concerns, and escalations in line with established SLAs and SOPs. This is a Tier 1 support role with clearly defined escalation paths and robust onboarding support. Location Fully Remote (Work from Home) | 9 AM - 5 PM EST Key Responsibilities Customer Support & Communication - Handle inbound customer inquiries via phone and email with professionalism and efficiency - Assist customers with order tracking, shipping updates, returns, exchanges, and product questions - Process cancellation and modification requests in a timely manner — with particular urgency on Mondays to address weekend ticket backlog - Maintain a positive customer experience aligned with brand standards at all times Systems & Tools Navigation - Navigate multiple platforms simultaneously including CRM, ERP, WMS, and website backend to resolve customer issues efficiently - Document all customer interactions accurately in Zendesk or the designated ticketing system - Utilize Microsoft Office and standard computer tools as part of daily workflow Logistics & Claims Management - File claims with carriers including FedEx, UPS, and USPS for damaged or lost shipments - Create shipping labels and support logistics-related tasks as needed - Coordinate with internal teams to follow up on open carrier cases SLA Adherence & Escalation - Meet established SLA targets: first reply within 8 business hours; full resolution within 24–48 hours - Escalate complex or unresolved cases to Tier 2 on-site supervisor team following established protocols - Work closely with the supervisor and internal escalation team to maintain service quality Qualifications — Experience - 2+ years of customer service experience with demonstrated, hands-on experience handling live phone calls — this is non-negotiable - Proven experience working with a CRM platform (Zendesk preferred; any comparable tool is acceptable) - Experience managing multiple software systems simultaneously in a customer-facing environment - Familiarity with ERP systems such as NetSuite or SAP is a strong plus - Experience with WMS (Warehouse Management Systems) or order management platforms is advantageous - Prior experience supporting U.S. customers, with familiarity with U.S. customer service expectations, is a strong plus - Experience filing carrier claims or coordinating with logistics providers (FedEx, UPS, USPS) is a plus - Familiarity with Shopify or similar e-commerce platforms is a plus Qualifications — Skills - Strong attention to detail — capable of managing multiple systems and tasks simultaneously without errors - Calm under pressure — able to maintain composure and quality during high-volume periods - Reliable and accountable — consistent follow-through on commitments and SLA targets - Proactive communicator — takes initiative to update customers and internal teams before issues escalate - Tech-savvy — comfortable learning new systems quickly and adapting to changing tools - Reliable internet connection and personal equipment ready to work remotely from day one - Bilingual in Spanish is helpful but not required Opportunity This is an opportunity to join a growing, process-driven e-commerce support team where your work directly impacts customer satisfaction and brand loyalty. You'll be part of a collaborative remote environment with clear escalation paths, strong SOPs, and an onboarding process built to set you up for success. If you take pride in delivering great customer experiences and want a stable, full-time remote role supporting a high-volume U.S. brand, this is the right fit for you. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets", "summaryDescription" : "Customer Service Agent. Skills: Customer service, Inbound inquiries, Issue resolution. Handle inbound customer inquiries. Assist customers with order tracking", "postedDate" : "2026-06-11T16:45:58.699", "createdAt" : "2026-06-11T16:45:58.699", "lastUpdated" : "2026-06-14T05:58:44.176", "ingestTimestamp" : "2026-06-11T16:45:58.699", "mongoId" : "6a2523cf74d8ee00a00e03a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 800, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Order tracking", "Shipping updates", "Returns processing", "Cancellation requests", "Modification requests", "Filing claims", "Calm under pressure", "Reliable", "Accountable", "Proactive communicator", "Tech-savvy", "Customer service", "Inbound inquiries", "Issue resolution", "Customer support", "Logistics management", "Claims management", "Home décor products", "Lifestyle products", "E-commerce platforms", "Zendesk", "Microsoft Office" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "nearly-natural", "dataQualityScore" : 0.7777778, "_score" : 442.1232, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "e-commerce" }, { "id" : "6a305118f292fd229cef981c", "title" : "Customer Support Consultant - Bilingual (French & English)", "industry" : "Support", "salary" : { "min" : 20.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T12:55:55.283", "fingerprint" : "60fa25bac380bdf097f66aa6404b0b88e2450eb467ee9f2e95d612b23957c8a5", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/d7a78641-9f4b-4345-9cd2-87cdf452b0b9/apply", "externalId" : "d7a78641-9f4b-4345-9cd2-87cdf452b0b9", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Post-secondary", "technicalSkills" : "Microsoft Office Suite, Microsoft Teams", "professionalSkills" : [ "Customer service excellence", "Time-sensitive environment", "Technical aptitude", "Organizational ability" ], "hardSkillsList" : [ "Bilingual communication" ], "hardSkills" : [ { "name" : "Bilingual communication", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Bilingual communication", "majorSkillsList" : [ "Customer Success", "Bilingual communication" ], "coreResponsibilities" : "Act as primary liaison, Ensure timely resolution of inquiries, Coordinate lab-related services, Manage high-volume interactions, Maintain service quality, Maintain accuracy, Handle inbound customer inquiries, Provide fast resolutions, Provide accurate resolutions, Communicate clearly in French, Communicate clearly in English, Adapt messaging to audiences, Provide clarification of test results, Provide interpretation of test results, Support follow-up testing coordination, Coordinate sample logistics, Track sample logistics, Use internal systems in real time, Use documentation tools in real time, Resolve issues efficiently, Maintain attention to detail, Multitask across communication channels, Ensure high-quality customer experience", "teamCollaboration" : "Collaboration with lab teams", "domainKnowledge" : "Veterinary diagnostics", "domainList" : [ "veterinary-diagnostics" ], "domainSpecificKnowledge" : [ "Veterinary diagnostics" ], "communicationSkills" : "Adapt messaging", "continuousLearning" : "Structured training; Virtual onboarding", "problemSolvingSkills" : "Troubleshooting tools", "specialRequirements" : "Dedicated quiet workspace, Company-provided equipment", "outcomesObjectives" : "Maintain service quality; Maintain accuracy; Ensure high-quality customer experience", "qualificationsBasic" : "Full professional fluency in French and English, Proven experience in customer service, Proven experience in contact centers, Proven experience in veterinary practice, Proven experience in laboratory environments, Proven experience in technical support roles, Problem-solving skills, Exceptional attention to detail, Organizational ability, High comfort level with computer systems, High comfort level with troubleshooting tools, High comfort level with digital workflows, Ability to work in a high-volume, phone-intensive environment, Interpersonal skills, Ability to learn quickly, Ability to apply new procedures, Reliable high-speed wired internet connection, Dedicated quiet workspace for remote work", "qualificationsPreferred" : "Post-secondary education in a scientific field, Post-secondary education in a technical field, Post-secondary education in a computer-related field, Equivalent experience to post-secondary education", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities In this role, you will act as the primary liaison between customers and veterinary diagnostic laboratories, ensuring timely resolution of inquiries and seamless coordination of lab-related services. You will be expected to manage high-volume interactions while maintaining service quality and accuracy. Handle inbound customer inquiries (50–70 calls per day), providing fast and accurate resolutions in a time-sensitive environment Communicate clearly in both French (preferably Québécois) and English, adapting messaging to technical and non-technical audiences Provide clarification and interpretation of laboratory test results and support follow-up testing coordination Coordinate sample logistics, including pickup, delivery, and tracking in collaboration with lab teams Use internal systems and documentation tools in real time to resolve issues efficiently during customer interactions Maintain strong attention to detail while multitasking across phone, email, and digital communication channels Ensure high-quality customer experience aligned with service standards in veterinary diagnostics Requirements This role requires a strong combination of bilingual communication ability, technical aptitude, and customer service excellence in a fast-paced, structured environment. You must be comfortable working remotely with consistent schedule discipline and strong digital literacy. Full professional fluency in French and English (written and spoken) is mandatory Proven experience in customer service, contact centers, veterinary practice, laboratory environments, or technical support roles Strong problem-solving skills with exceptional attention to detail and organizational ability High comfort level with computer systems, troubleshooting tools, and digital workflows (e.g., Microsoft Office Suite and collaboration tools such as Microsoft Teams) Ability to work in a high-volume, phone-intensive environment for extended periods (up to 8 hours/day) Strong interpersonal skills with the ability to quickly build rapport and trust with customers Ability to learn quickly and apply new procedures across varied customer scenarios Post-secondary education in a scientific, technical, or computer-related field (or equivalent experience) preferred Reliable high-speed wired internet connection and a dedicated quiet workspace for remote work Benefits Hourly compensation starting at $20/hour, based on experience Eligibility for annual performance bonus Health, dental, and vision insurance coverage Fully remote work with company-provided equipment (laptop, headset, monitor, docking station) Structured training and onboarding delivered virtually Stable schedule with defined shifts and predictable working hours Opportunity to contribute to meaningful work in animal health diagnostics within a global organization such as IDEXX Inclusive and supportive work culture focused on learning, growth, and continuous improvement ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Customer Support Consultant - Bilingual (French & English). Skills: Customer Success, Bilingual communication. Act as primary liaison. Ensure timely resolution of inquiries", "postedDate" : "2026-06-15T08:32:40.552", "createdAt" : "2026-06-15T08:32:40.552", "lastUpdated" : "2026-06-16T12:55:55.283", "ingestTimestamp" : "2026-06-16T03:21:40.157", "mongoId" : "6a305118f292fd229cef981c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Bilingual communication", "Customer Success", "Customer service excellence", "Time-sensitive environment", "Technical aptitude", "Organizational ability", "Veterinary diagnostics" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 441.48752, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f8af292fd229c05a7f3", "title" : "Strategy and Insights Manager, Large Customer Sales", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Singapore, adjusted for the Strategy and Insights Manager role in Large Customer Sales." }, "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]", "[Jakarta, Indonesia, [Jakarta, Indonesia], Jakarta, null, Jakarta, ID]" ], "timestamp" : "2026-06-16T12:48:19.544", "fingerprint" : "fb3708c7bbeae3f28c2f462c1071d95fa82976f18f5081e0ed6c457d31ce7ae9", "source" : "google", "language" : "en", "externalId" : "121219640893285062", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Manager", "remoteFriendly" : false, "summaryDescription" : "Strategy and Insights Manager, Large Customer Sales", "postedDate" : "2026-06-16T01:49:20.394", "createdAt" : "2026-06-16T01:49:20.394", "lastUpdated" : "2026-06-16T12:48:19.544", "ingestTimestamp" : "2026-06-16T01:49:20.394", "mongoId" : "6a307f8af292fd229c05a7f3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "_score" : 441.04993, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.9 }, { "id" : "6a306c55f292fd229cfd3c53", "title" : "Health and Safety Advisor", "company" : "Ontario Transit Group", "industry" : "Construction", "salary" : { "min" : 80000.0, "max" : 100000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto, ON, Canada", "locations" : [ "Toronto", "ON", "Canada" ], "timestamp" : "2026-06-16T10:32:09.126", "fingerprint" : "59cff133eadb22b3d2831f060b72ee3737ca59400761fbf7206fcc62c98188ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/OntarioTransitGroup/744000132234539-health-and-safety-advisor", "externalId" : "744000132234539", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Safety management software", "professionalSkills" : [ "Root cause analysis" ], "hardSkillsList" : [ "Incident investigation" ], "hardSkills" : [ { "name" : "Incident investigation", "level" : "intermediate" } ], "majorSkills" : "Health and Safety, Regulatory Compliance, Incident Investigation", "majorSkillsList" : [ "Health and Safety", "Regulatory Compliance", "Incident Investigation" ], "coreResponsibilities" : "Ensure compliance with local health and safety regulations, Conduct regular safety inspections and audits, Identify potential hazards, Ensure compliance with safety protocols, Assist in development and delivery of safety training, Emphasize safe work practices and procedures, Facilitate incident reporting, Facilitate incident investigation processes, Facilitate near-miss reporting, Implement corrective actions, Maintain accurate safety records, Prepare reports for review, Promote safety awareness, Facilitate safety meetings, Facilitate toolbox talks, Facilitate safety campaigns, Assist in development of emergency response plans, Assist in implementation of emergency response plans, Ensure employees are trained in response procedures, Identify opportunities for safety improvement, Provide recommendations for safety improvement, Implement safety enhancements, Evaluate safety performance of subcontractors, Ensure subcontractors meet OTG's safety standards, Stay informed about changes in health and safety, Communicate relevant regulatory updates", "teamCollaboration" : "Collaborate with project teams", "domainKnowledge" : "Health and safety regulations; Construction industry standards", "domainList" : [ "health-and-safety-regulations", "construction-industry-standards" ], "domainSpecificKnowledge" : [ "Health and safety regulations", "Construction industry standards" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Engage and influence others", "documentationSkills" : "Maintain safety records; Prepare reports", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Bachelor's degree or diploma in Occupational Health and Safety, Environmental Science, or related field, 3-5 years of experience in health and safety roles, Knowledge of local health and safety regulations, codes, and industry standards, Proficiency in safety management software, Proficiency in Microsoft Office Suite, Experience in incident investigation, Experience in root cause analysis, Commitment to promoting a safe and healthy work environment", "qualificationsPreferred" : "Experience in the construction or infrastructure industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ferrovial Construction Canada Inc. and VINCI Construction Grands Projets are undertaking the design, build, and finance the Ontario Line Southern Civil, Stations, and Tunnel (South Civil) package As Ontario Transit Group, we are now mobilizing our design and construction crews, with major works. The South Civil contract is anticipated to be completed in 2030. The project will strengthen Ontario’s economy by supporting an estimated 1,500 jobs at the peak of construction. What is the Project? * A six-kilometer tunnel and associated tunnelling works from Exhibition to Don Yard portal (west of the Don River). * Stations: * One above-ground station to be integrated with the existing GO Transit Exhibition Station. * Two underground stations to be integrated with the existing TTC Osgoode and Queen subway stations. * Four new underground stations (King/Bathurst, Queen/Spadina, Moss Park, Corktown). The benefits to Ontario Faster, more frequent, and reliable access to rapid transit with more than 227,500 people will live within a 10-minute walk of an Ontario Line station. * Improve the quality of life for commuters by reducing daily travel time. * Reduce crowding on the existing Line 1 (Yonge-University) subway. * Up to 57,000 more jobs accessible by transit (in 45 minutes or less) for Toronto residents. * Economic and community growth along the future transit line and thousands of job opportunities annually during construction. * Reduction in traffic congestion, greenhouse gases, and fuel consumption by providing an alternative transportation option. The Health and Safety Advisor champions safety across all OTG construction sites. In this role, you’ll ensure compliance with regulations, conduct site inspections, deliver safety training, and lead incident reporting and investigations. You’ll maintain accurate safety documentation, promote awareness through meetings and campaigns, and support emergency response planning. Collaborate with project teams to drive continuous safety improvements and uphold the highest standards for employees and contractors. The salary range for this position is $80,000 CAD - $100,000 CAD, plus additional benefits. Key Responsibilities: * Safety Compliance: Ensure that all OTG construction sites comply with local health and safety regulations, codes, and industry standards. * Safety Inspections: Conduct regular safety inspections and audits of construction sites, equipment, and processes to identify potential hazards and ensure compliance with safety protocols. * Safety Training: Assist in the development and delivery of safety training programs for employees, subcontractors, and suppliers, emphasizing safe work practices and procedures. * Incident Reporting: Facilitate incident reporting and investigation processes, including near-miss reporting, and work with teams to implement corrective actions. * Safety Documentation: Maintain accurate safety records, including incident reports, safety inspection findings, and training records, and prepare reports for review. * Safety Communication: Promote safety awareness by facilitating safety meetings, toolbox talks, and safety campaigns to engage employees in safety initiatives. * Emergency Response: Assist in the development and implementation of emergency response plans, ensuring employees are adequately trained in response procedures. * Safety Improvement: Identify opportunities for safety improvement, provide recommendations, and collaborate with project teams to implement safety enhancements. * Contractor Safety: Evaluate the safety performance of subcontractors and suppliers, ensuring they meet OTG's safety standards. * Regulatory Updates: Stay informed about changes in health and safety regulations, codes, and best practices, and communicate relevant updates to project teams. ## Qualifications * A Bachelor's degree or diploma in Occupational Health and Safety, Environmental Science, or a related field. * Minimum of 3-5 years of experience in health and safety roles, preferably in the construction or infrastructure industry. * Knowledge of local health and safety regulations, codes, and industry standards. * Strong communication and interpersonal skills, with the ability to engage and influence others in safety initiatives. * Proficiency in safety management software and Microsoft Office Suite. * Experience in incident investigation and root cause analysis. * Commitment to promoting a safe and healthy work environment. * Attention to detail and strong organizational skills. ## Additional Information What We Offer * Competitive Salary * Comprehensive Benefits Package: * Disability Insurance * Dental Insurance * Extended medical insurance * (Optional) RRSP matching * Discretionary Bonus Why OTG? Welcome to Ontario Transit Group (OTG), located in the heart of Downtown Toronto, where diversity and passion collide. As we work on the groundbreaking Ontario Line project, we prioritize fostering a positive culture. Join us and be part of a team that celebrates our employees, organizes family events, and promotes health and wellness initiatives. Our commitment to personal and professional growth means annual performance reviews, salary increases, comprehensive health benefits, generous RRSP matching, industry education support, and career development opportunities. OTG uses artificial intelligence (AI) tools as part of the applicant screening process. However, applications are reviewed by a member of our Recruitment team to ensure a fair and thorough assessment. At OTG, we embrace diversity, recognizing that it strengthens us as a team and as a company. We are an equal-opportunity employer, encouraging applications from all interested candidates. We value Indigenous people, racialized people, neurodivergent people, people with disabilities, and individuals from gender and sexually diverse communities with intersectional identities. OTG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact hr@ontransitgroup.ca. If you're ready to be part of our dynamic team in one of the world's most diverse cities, don't wait any longer—apply now! While we appreciate your interest, only selected candidates will be contacted for interviews. Please note that we do not accept agency submissions.", "summaryDescription" : "Health and Safety Advisor at Ontario Transit Group. Skills: Health and Safety, Regulatory Compliance, Incident Investigation. Ensure compliance with local health and safety regulations. Conduct regular safety inspections and audits", "postedDate" : "2026-06-15T15:31:28.000", "createdAt" : "2026-06-16T00:03:20.538", "lastUpdated" : "2026-06-16T10:32:09.126", "ingestTimestamp" : "2026-06-16T00:03:20.538", "mongoId" : "6a306c55f292fd229cfd3c53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Incident investigation", "Health and Safety", "Regulatory Compliance", "Incident Investigation", "Root cause analysis", "Health and safety regulations", "Construction industry standards", "Microsoft Office Suite" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 440.51404, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e33f292fd229c04fa2d", "title" : "GEICO Customer Service Representative", "company" : "Geico", "industry" : "Insurance", "salary" : { "min" : 19.06, "max" : 23.82, "currency" : "USD", "frequency" : "yearly" }, "location" : "Tucson, AZ", "locations" : [ "Tucson, AZ", "United States of America" ], "certifications" : [ "Personal Lines license", "Property & Casualty license" ], "timestamp" : "2026-06-16T14:25:26.839", "fingerprint" : "7dc81715a1331b7c0323eb02ffdffb18e46b702cfd744ab4bf5fffe465b62ea6", "source" : "workday", "language" : "en", "applyUrl" : "https://geico.wd1.myworkdayjobs.com/External/job/Tucson-AZ/GEICO-Customer-Service-Representative_R0064285", "externalId" : "R0064285", "industryFunction" : { }, "locationPoint" : "32.22174,-110.92648", "structuredLocations" : [ { "city" : "Tucson", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.2228765,-110.9748470" } ], "locationText" : "Tucson, Arizona, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem-solving", "Policy changes", "Billing inquiries", "Cross-selling opportunities" ], "majorSkills" : "Customer service, Problem resolution", "majorSkillsList" : [ "Customer service", "Problem resolution" ], "coreResponsibilities" : "Guide policyholders through coverage needs, Guide policyholders through policy changes, Address billing inquiries, Provide recommendations, Deliver world-class service, Manage incoming calls, Manage messages, Manage billing questions, Manage policy updates, Offer recommendations, Resolve customer concerns, Ensure positive experience, Stay informed about GEICO's products, Identify cross-selling opportunities, Assist customers, Enhance customer satisfaction, Meaningful interactions", "domainKnowledge" : "Auto insurance", "domainList" : [ "auto-insurance" ], "domainSpecificKnowledge" : [ "Auto insurance" ], "continuousLearning" : "Licensing and continuing education; ELearning courses; Tuition assistance", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Enhance customer satisfaction", "qualificationsBasic" : "1 year customer-facing experience, High School Diploma or GED, Available to work evenings, weekends, and holidays", "qualificationsPreferred" : "3+ years customer-facing experience, Experience in high-volume call centers, Active Personal Lines or Property & Casualty license, College degree", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Why Join GEICO?** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. **Your Impact at GEICO****** As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. **What Makes This Opportunity Exciting?** * **Compensation & Incentives:** * Starting Salary: **$19.06 - $23.82 per hour / $38,405 - $47,997 annually** *pay is commensurate to experience . * Differentials: +10% for evening shifts; +20% for weekends. * **Benefits:** * Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). * Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). * 401(k) with up to 6% match, vested immediately. * GEICO Strive, upfront tuition assistance program (up to $5,250 annually). * **Professional Growth:** * Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. * **Workplace Flexibility:** * Complete in-office training, then opportunity to work 80% on-site and 20% off-site. * Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. * Office Location**:** **3050 S Martin Luther King Jr. Way, Tucson, AZ 85713** **How********You****’ll********Make a Difference** * **Customer Interaction:** Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. * **Problem Resolution:****** Resolve customer concerns, ensuring a positive experience. * **Product Knowledge:** Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers. * **Meaningful Impact:** Enhance customer satisfaction through meaningful interactions. **What********We****’re********Looking For** * **Experience & Qualifications:** * Minimum of 1 year of customer-facing experience required; 3+ years preferred. * Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. * Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). * High School Diploma or GED required; College degree preferred. * **Core Skills:** * Strong customer service, interpersonal, problem-solving, and empathy skills. * Adaptable, detail-oriented, and able to prioritize and multitask across platforms. * **Availability:** * Available to work evenings, weekends, and holidays. #geico500 **The GEICO Pledge:** **Great Company:** Protecting customers through life’s twists and turns with innovation and integrity. **Great Careers:****** Personalized development programs, mentorship, and certification assistance. **Great Culture:****** Inclusive and collaborative culture rooted in shared success. **Great Rewards:****** Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.", "summaryDescription" : "GEICO Customer Service Representative at Geico. Skills: Customer service, Problem resolution. Guide policyholders through coverage needs. Guide policyholders through policy changes", "postedDate" : "2026-06-15T03:55:05.538", "createdAt" : "2026-06-16T03:55:05.518", "lastUpdated" : "2026-06-16T14:25:26.839", "ingestTimestamp" : "2026-06-16T03:55:05.518", "mongoId" : "6a307e33f292fd229c04fa2d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://geico.wd1.myworkdayjobs.com/External/job/Tucson-AZ/GEICO-Customer-Service-Representative_R0064285", "salaryAnnualMin" : 39644, "salaryAnnualMax" : 49545, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer service", "Problem resolution", "Problem-solving", "Policy changes", "Billing inquiries", "Cross-selling opportunities", "Auto insurance", "Personal Lines license", "Property & Casualty license" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 435.20618, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30559df292fd229cf20520", "title" : "Manager of Communications and Public Relations", "company" : "Dunkin’ Joy in Childhood Foundation", "industry" : "Food & Beverage", "salary" : { "min" : 77998.0, "max" : 153109.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T13:05:54.647", "fingerprint" : "c017d2e03e90b09b635aaaa21352ea137c0958cb3a180dfe807fa89e7f29cf00", "source" : "workday", "language" : "en", "applyUrl" : "https://inspirebrands.wd5.myworkdayjobs.com/InspireCareers/job/Boston-Support-Center/Manager-of-Communications-and-Public-Relations---Dunkin--Joy-in-Childhood-Foundation_JR40632", "externalId" : "JR40632", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Canton", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.1584324,-71.1447732" } ], "locationText" : "Canton, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Project management", "Interpersonal skills", "Active listening", "Creative writing", "Facilitation skills", "Relationship management", "Time management", "Organizational skills" ], "hardSkillsList" : [ "Social media strategy", "Content creation", "Video development", "Speaking program development" ], "hardSkills" : [ { "name" : "Social media strategy", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Video development", "level" : "intermediate" }, { "name" : "Speaking program development", "level" : "intermediate" } ], "majorSkills" : "Communications strategy, Public relations strategy, Content management, Social media management", "majorSkillsList" : [ "Communications strategy", "Public relations strategy", "Content management", "Social media management" ], "coreResponsibilities" : "Lead creation of all internal and external communications, Help establish national and local communications strategies, Support communications strategies for national fundraising activities, Manage the Foundation website, Develop social media content plan, Oversight of a social media contractor, Support in-restaurant campaigns, Prepare internal readiness materials, Prepare external communications, Work closely with internal team, Work closely with Dunkin’ marketing and PR, Work closely with local agencies, Work closely with non-profit partners, Lead video development, Lead speaking program development, Refine existing communication methods, Refine existing communication approach, Support the Foundation’s national PR strategy, Coordinate with the Foundation’s PR agency, Liaise with local PR agencies, Plan Foundation events and celebrations, Create turnkey PR toolkits, Develop creative communications strategies, Collaborate on creation of board meeting presentations, Collaborate on creation of Annual Meeting presentations, Assist in briefing and development process, Develop opportunities for integration into brand marketing calendar, Collaborate with Dunkin’ brand marketing team, Work with the business analytics team, Develop strategic plans, Oversee social media channels, Develop social media strategy, Develop social media calendar", "teamCollaboration" : "Cross-functional teams; Foundation staff; Board members; Dunkin’ marketing; Dunkin’ PR; Partnership teams; Volunteers; Agencies; Local agencies; Non-profit partners; Regional field marketing teams; Dunkin’ PR team; Business analytics team", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Non-profit sector", "domainList" : [ "non-profit-sector" ], "domainSpecificKnowledge" : [ "Non-profit sector" ], "toolProficiency" : [ "Social media platforms" ], "communicationSkills" : "Internal communications; External communications; Board communications; Employee communications; Social media content; In-restaurant campaigns; Fundraising events; Grant programs; Marketing programs; National marketing partnerships; Community activations; PR toolkits", "documentationSkills" : "Drafting; Editing; Curating content; Internal readiness materials; External communications", "innovationCreativity" : "Identifying new, innovative ways to share stories", "problemSolvingSkills" : "Problem solve potential root causes", "qualificationsBasic" : "4 Year Degree Preferred, 5+ years relevant experience, Demonstrated experience developing internal and external communications strategies, Original writing samples required, Ability to work effectively and collaboratively as a team member, Ability to recognize escalating trends and problem solve potential root causes", "qualificationsPreferred" : "Experience in the non-profit sector, Preference is given to candidates who can work from our Canton, MA headquarters", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This position will play a key role in shaping and executing national and regional communications and public relations strategies for the Dunkin' Joy in Childhood Foundation. Reporting to and collaborating closely with the Director, this role will oversee the development, management, and distribution of communications to enhance the Foundation’s mission. This Manager role will work cross-functionally with Foundation staff, board members, as well as Dunkin’ marketing, PR, partnership teams, volunteers, and agencies to ensure consistent and effective communication to both internal and external audiences. This role will require strong project management skills, as he/she will be responsible for drafting, editing, and curating content, while also identifying new, innovative ways to share the Foundation's impactful stories. Preference is given to candidates who can work from our Canton, MA headquarters. **Responsibilities:** **Communications:** * In partnership with the team, lead the creation of all internal and external communications including the Foundation’s annual report, quarterly newsletters, as well as Board and employee communications * Help establish national and local communications strategies for the Dunkin’ Joy in Childhood Foundation with the support of the Director and national PR agency * Support communications strategies for national in-restaurant fundraising activities and campaigns * Manage the Foundation website by creating pages, designing layouts, and regularly updating content to ensure current and relevant information * Develop social media content plan and oversight of a social media contractor * Support in-restaurant campaigns, including drafting comprehensive communications plans, for Dunkin’ Iced Coffee Day, BARK partnership, and the annual month-long icon program. Includes the preparation of internal readiness materials and external communications. * Work closely with internal team, Dunkin’ marketing and PR, local agencies, and non-profit partners (hospitals, food banks, etc.) on communication efforts * Lead video development and speaking program development for fundraising events * Refine existing communication methods and approach with regional field marketing teams and PR agencies **Public Relations:** * Support the Foundation’s national PR strategy by collaborating with the Dunkin’ PR team and coordinating with the Foundation’s PR agency to ensure increased awareness of the Foundation’s mission and activities * Liaise with local PR agencies to plan Foundation events and celebrations * Create turnkey PR toolkits for local PR agency execution of Foundation marketing programs, fundraisers, Signature Program events and grant celebrations * Develop and lead creative communications strategies for the Foundation’s national signature programs and regional grant programs **Content Management: ** * Collaborate with team on the creation of quarterly Board meeting presentations and Annual Meeting presentations * Assist in the briefing and development process of all Foundation marketing programs, including content for in-store and out-of-store asset development * Develop opportunities for seamless integration of the Foundation into the brand marketing calendar * Collaborate with the Dunkin’ brand marketing team on the launch and promotion of major national marketing partnerships as well as regional fundraising and community activations * Work with the business analytics team to develop strategic plans that drive Dunkin’ goals and the Foundation mission * Oversee social media channels, including Facebook, Instagram, and LinkedIn, including strategy and calendar development **Requirements:** * 4 Year Degree Preferred * 5+ years of relevant experience strongly preferred * Demonstrated experience developing internal and external communications strategies, with a preference for experience in the non-profit sector * Original writing samples required * Demonstrated experience developing internal and external communications strategies, with a preference for experience in the non-profit sector * A self-starter with the ability to set priorities, multi-task and remain focused within a rigorous, fast-paced and quickly changing environment * Exemplary interpersonal, active listening, creative writing, transcribing, and facilitation skills * Adept in navigating and managing complex communication and public relations matters * Solid project management skills with the ability to stay on track while working on various simultaneous projects * Proven track record of successfully introducing and implementing communication programs for external or internal audiences * Working knowledge of social media best practices and ability to set a social media strategy/calendar and pivot as needed * Ability to navigate ambiguity and resolve conflicts effectively while staying open to constructive feedback for continuous performance improvement * Ability to work effectively and collaboratively as a team member with strong relationship management, time management and organizational skills * Ability to recognize escalating trends and problem solve potential root causes Salary: 77,998 - 153,109 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.", "summaryDescription" : "Manager of Communications and Public Relations at Dunkin’ Joy in Childhood Foundation. Skills: Communications strategy, Public relations strategy, Content management, Social media management. Lead creation of all internal and external communications. Help establish national and local communications strategies", "postedDate" : "2026-06-16T03:46:03.926", "createdAt" : "2026-06-16T03:46:03.903", "lastUpdated" : "2026-06-16T13:05:54.647", "ingestTimestamp" : "2026-06-16T03:46:03.903", "mongoId" : "6a30559df292fd229cf20520", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://inspirebrands.wd5.myworkdayjobs.com/InspireCareers/job/Boston-Support-Center/Manager-of-Communications-and-Public-Relations---Dunkin--Joy-in-Childhood-Foundation_JR40632", "salaryAnnualMin" : 77998, "salaryAnnualMax" : 153109, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Social media strategy", "Content creation", "Video development", "Speaking program development", "Communications strategy", "Public relations strategy", "Content management", "Social media management", "Project management", "Interpersonal skills", "Active listening", "Creative writing", "Facilitation skills", "Relationship management", "Time management", "Organizational skills", "Non-profit sector", "Social media platforms" ], "skillCount" : 18, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 434.0896, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25146674d8ee00a00bb829", "title" : "Case Manager with Italian and English", "company" : "Amazon Czech Republic Services s.r.o.", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 700000.0, "max" : 950000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Case Manager in Prague, Czech Republic, adjusted for the E-Commerce industry and remote work." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-16T04:20:55.592", "fingerprint" : "0f5a30b5e3895e6b52fe8e022e29ae5548bcfff9985e352f69ef138cde755d84", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440066/apply", "externalId" : "0efe3392-17fd-40eb-8778-d7f3b9579cc6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Leave management", "Disability management", "Benefit administration" ], "hardSkillsList" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Ensure compliance", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Review medical documentation", "level" : "intermediate" }, { "name" : "Leverage duration guidelines", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Remove barriers", "level" : "intermediate" }, { "name" : "Solve problems", "level" : "intermediate" }, { "name" : "Facilitate ramp-back plan", "level" : "intermediate" }, { "name" : "Educate managers", "level" : "intermediate" }, { "name" : "Educate business partners", "level" : "intermediate" }, { "name" : "Communicate updates", "level" : "intermediate" }, { "name" : "Ensure compliance", "level" : "intermediate" }, { "name" : "Maintain system records", "level" : "intermediate" }, { "name" : "Coordinate with HR", "level" : "intermediate" }, { "name" : "Coordinate with Safety", "level" : "intermediate" }, { "name" : "Coordinate with Legal", "level" : "intermediate" }, { "name" : "Coordinate with Payroll", "level" : "intermediate" }, { "name" : "Coordinate with Benefits", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Case management, Disability and Leave, Employee relations", "majorSkillsList" : [ "Case management", "Disability and Leave", "Employee relations" ], "coreResponsibilities" : "Initiate inquiries about leave, Respond to inquiries about leave, Initiate inquiries about disability events, Respond to inquiries about disability events, Initiate inquiries about benefits, Respond to inquiries about benefits, Initiate inquiries about options, Respond to inquiries about options, Provide holistic case management services, Review medical documentation, Adjudicate leaves, Comply with leave plans, Comply with federal laws, Comply with state laws, Comply with benefit plans, Leverage duration guidelines, Use best practice tools, Use Amazon resources, Oversight of leave event, Critically assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Seek to remove barriers, Respond to employee impacting issues, Ensure right communication occurs, Identify problems, Solve problems, Facilitate smooth return to work, Facilitate ramp-back plan, Educate managers on employee concerns, Educate managers on employee needs, Educate business partners on employee concerns, Educate business partners on employee needs, Communicate regular updates to employees, Communicate regular updates to stakeholders, Ensure compliance with standard work, Ensure compliance with regulations, Ensure compliance with company policy, Maintain system records, Consult with third party administrator, Coordinate with third party administrator, Partner with third party administrator, Consult with HR, Coordinate with HR, Partner with HR, Consult with Safety, Coordinate with Safety, Partner with Safety, Consult with Legal, Coordinate with Legal, Partner with Legal, Consult with Payroll, Coordinate with Payroll, Partner with Payroll, Consult with Benefits, Coordinate with Benefits, Partner with Benefits, Consult with team members, Coordinate with team members, Partner with team members, Consult with other departments, Coordinate with other departments, Partner with other departments, Consult with systems, Coordinate with systems, Partner with systems, Perform other duties as assigned", "teamCollaboration" : "Cross functional environment; Coordinate with third party administrator; Coordinate with HR; Coordinate with Safety; Coordinate with Legal; Coordinate with Payroll; Coordinate with Benefits; Coordinate with team members; Coordinate with other departments", "domainKnowledge" : "Leave of absence; Disability life events; Accommodation services; Federal laws; State laws; Benefit plans", "domainList" : [ "leave-of-absence", "disability-life-events", "accommodation-services", "federal-laws", "state-laws", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave of absence", "Disability life events", "Accommodation services", "Federal laws", "State laws", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records; Accurate information; Timely documentation", "problemSolvingSkills" : "Problem solving; Troubleshoot issues; Identify problems; Solve problems; Critical thinking", "specialRequirements" : "Rotational shifts, Weekends, Weekdays", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Customer service experience, Human Resource management experience, Case management experience, Leave & Disability management experience, Intermediate MS Word proficiency, Intermediate MS Excel proficiency, Intermediate MS Access proficiency, Intermediate MS Outlook proficiency, Intermediate MS PowerPoint proficiency, Very good written Italian (B2 CEFR), Very good verbal Italian (B2 CEFR), Very good written English (B2 CEFR), Very good verbal English (B2 CEFR)", "qualificationsPreferred" : "Critical thinking for problem solving, Relationship building, Influencing others, Cross functional environment experience, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation's experience, Case management systems experience, Reviewing cases for eligibility, Determining appropriate leave pay benefits, Determining appropriate disability pay benefits, Establishing case management plan, Executing case management plan, Guidance to employees on leave, Guidance to managers on leave, Guidance on disability plan, Guidance on accommodation, Guidance on human resources, Guidance on benefits, Guidance on employee matters, Working multiple projects independently, Working cases independently, Experience in changing priorities environment, Working with confidential information", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.* (!) Please submit your CV in English. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned • Being able to work on rotational shifts in both weekends and weekdays Basic Qualifications: - Bachelor’s degree from accredited university or equivalent experience - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodation’s experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities - Experience working with confidential information. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with Italian and English at Amazon Czech Republic Services s.r.o.. Skills: Case management, Disability and Leave, Employee relations. Initiate inquiries about leave. Respond to inquiries about leave", "postedDate" : "2026-06-14T20:21:35.450", "createdAt" : "2026-06-14T20:21:35.450", "lastUpdated" : "2026-06-16T04:20:55.592", "ingestTimestamp" : "2026-06-14T20:21:35.450", "mongoId" : "6a25146674d8ee00a00bb829", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440066/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Ensure compliance", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits", "Critical thinking", "Case management", "Disability and Leave", "Employee relations", "Leave management", "Disability management", "Benefit administration", "Leave of absence", "Disability life events", "Accommodation services", "Federal laws", "State laws", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint", "Case management systems" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 432.43903, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b43f292fd229cf5b709", "title" : "Customer Success Generalist", "company" : "Xendit", "industry" : "FinTech", "salary" : { "min" : 700000.0, "max" : 1100000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Success Generalist in the FinTech industry in Bangkok, Thailand, adjusted for company size and full-time employment." }, "location" : "Bangkok, Thailand", "locations" : [ "Bangkok", "Thailand" ], "timestamp" : "2026-06-16T07:12:08.251", "fingerprint" : "9003b71431e84ac47448a0d72429c4f81c0d3f860a738cafc1b672067f6cd0cf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.xendit.co/en/careers/job-application/?gh_jid=7771521003", "externalId" : "7771521003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7524938,100.4935089" } ], "locationText" : "Bangkok, Thailand", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Splunk, Redash, Postman", "professionalSkills" : [ "Customer Operations management", "Relationship Management" ], "hardSkillsList" : [ "Transaction analysis" ], "softSkillsList" : [ "Responsive", "Analytical mindset", "Discipline", "Confidence" ], "hardSkills" : [ { "name" : "Transaction analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Responsive" }, { "name" : "Analytical mindset" }, { "name" : "Discipline" }, { "name" : "Confidence" } ], "majorSkills" : "Customer Success, Inquiry handling", "majorSkillsList" : [ "Customer Success", "Inquiry handling" ], "coreResponsibilities" : "Handle customer inquiry, Communicate through various channels, Solve customer needs, Communicate with customers through Email, Whatsapp, Slack, Live, Provide necessary information requested by customers, Escalate to related stakeholders, Analyze customer transaction status, Ensure customer satisfaction, Raise awareness of existing issues, Ask relevant questions to capture more context, Identify detailed types of inquiries, Provide support to customers during Daylight time, Drive changes & implementation, Generate idea of operational excellence project, Contribute to operational excellence projects, Coordinate with relevant stakeholders", "teamCollaboration" : "Collaborate with various departments; Collaborate with other CS teams; Coordinate with relevant stakeholders", "domainKnowledge" : "Payment infrastructure; Payments industry", "domainList" : [ "payment-infrastructure", "payments-industry" ], "domainSpecificKnowledge" : [ "Payment infrastructure", "Payments industry" ], "toolProficiency" : [ "Zendesk", "Freshdesk", "Zoho" ], "communicationSkills" : "Communicate well in English", "problemSolvingSkills" : "Solving open-ended; Analytical mindset", "specialRequirements" : "Rostered on for weekends and public holiday", "qualificationsBasic" : "1 year experience in Customer/Merchant Operations management or similar departments in B2B sectors, Relationship Management Experience in Banks, Financial Institutions, Bachelor’s Graduate from reputable Universities majoring in : Engineering, Management, Finance / Accounting, Communications, Computer science/IT", "qualificationsPreferred" : "Experienced in ticket management platform i. e. Zendesk, Freshdesk, Zoho, or similar tools", "workSiteFlexibility" : "Onsite", "rawDescription" : "Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike. Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator. About the Job As a Customer Success Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Customer Success, you will be the expert of our customers. You will understand our customers’ pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Customer Success is crucial. Qualifications Behaviour Responsive Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset Willing to be rostered on for weekends and public holiday Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn You’re goal oriented and able to pursue objectives consistent You’re able to show empathy and provide calm-responses to our customers to win their confidence Experience Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome. Bachelor’s Graduate from reputable Universities majoring in : Engineering, Management, Finance / Accounting, Communications, Computer science/IT Plus point if you are experienced in ticket management platform i. e. Zendesk, Freshdesk, Zoho, or similar tools Responsibilities Handle customer inquiry by communicating through various channels to solve their needs Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms. Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary. Analyze customer transaction status with operational tools (Splunk, Redash, Postman). Shows empathy to ensure customer satisfaction Raise awareness of existing issues or problems to other CS teams. Ask relevant questions to the customer to capture more context of the inquiries. Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement. Provide support our customers during Daylight time (operation working hour from 8:00 AM – 8:00 PM Bangkok time/GMT+7) Drive or contribute to changes & implementation Generate idea of operational excellence project from experience in handling customer inquiry Contribute to operational excellence projects and coordinate with relevant stakeholders.", "summaryDescription" : "Customer Success Generalist at Xendit. Skills: Customer Success, Inquiry handling. Handle customer inquiry. Communicate through various channels", "postedDate" : "2026-06-15T23:25:18.102", "createdAt" : "2026-06-15T23:25:18.102", "lastUpdated" : "2026-06-16T07:12:08.251", "ingestTimestamp" : "2026-06-15T23:25:18.102", "mongoId" : "6a305b43f292fd229cf5b709", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Transaction analysis", "Responsive", "Analytical mindset", "Discipline", "Confidence", "Customer Success", "Inquiry handling", "Customer Operations management", "Relationship Management", "Payment infrastructure", "Payments industry", "Zendesk", "Freshdesk", "Zoho" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 430.00638, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3066e8f292fd229cfb6da1", "title" : "Director of Warehouse and Distribution", "company" : "Kent Outdoors", "industry" : "Logistics", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Warehouse and Distribution in Pooler, United States, adjusted for industry and company size." }, "location" : "Pooler, GA", "locations" : [ "Pooler", "GA" ], "timestamp" : "2026-06-16T08:47:19.562", "fingerprint" : "6e0a38240362cdb94a72d33e88bd9ee05626a46b6f45d5f5e84d66d818c2bbb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://kentoutdoors.com/careers?gh_jid=5263338008", "externalId" : "5263338008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pooler", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.1158983,-81.2495131" } ], "locationText" : "Pooler, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "WMS software", "professionalSkills" : [ "Warehouse management", "Distribution management", "Inventory control", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics" ], "hardSkillsList" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis" ], "hardSkills" : [ { "name" : "Warehouse operations", "level" : "intermediate" }, { "name" : "Distribution operations", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Logistics planning", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "majorSkills" : "Warehouse operations, Distribution management, Inventory control", "majorSkillsList" : [ "Warehouse operations", "Distribution management", "Inventory control" ], "coreResponsibilities" : "Oversee daily warehouse operations, Manage inventory levels and accuracy, Ensure efficient distribution processes, Lead and develop warehouse staff, Implement and maintain warehouse safety standards, Manage warehouse budget and expenses, Optimize warehouse layout and workflow, Collaborate with logistics and supply chain teams, Monitor and report on key performance indicators, Manage relationships with vendors and carriers, Ensure compliance with regulations", "teamCollaboration" : "Logistics teams; Supply chain teams; Warehouse staff", "domainKnowledge" : "Warehouse operations; Distribution logistics; Inventory management systems", "domainList" : [ "warehouse-operations", "distribution-logistics", "inventory-management-systems" ], "domainSpecificKnowledge" : [ "Warehouse operations", "Distribution logistics", "Inventory management systems" ], "toolProficiency" : [ "WMS software" ], "communicationSkills" : "Performance reporting; Vendor communication", "documentationSkills" : "Safety procedures; Process documentation", "innovationCreativity" : "Process optimization", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Maintain inventory accuracy; Improve operational efficiency; Reduce distribution costs; Ensure timely order fulfillment; Enhance warehouse safety", "qualificationsBasic" : "5+ years of experience in warehouse operations, 3+ years of experience in a management role, Experience with WMS software", "qualificationsPreferred" : "Bachelor's degree in Supply Chain Management or related field, Experience with Lean or Six Sigma methodologies", "workSiteFlexibility" : "Onsite", "rawDescription" : "For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure. KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact The Director of Warehouse and Distribution is responsible for management of the new Pooler, GA facility (170,000 sq. ft. building, with 20 team members) and all aspects of distribution within the facilities. This role will develop and implement strategies for improving Key Performance Indicators including shrink, incident rates, overtime, pick rates, order accuracy, and customer satisfaction. The Director will be an expert in Safety, Continuous Improvement, and Warehouse Operations. What You’ll Do Maintains inbound receiving process while focusing on maintaining or improving container receiving times. Controls inventory levels by managing a robust cycle count process Complies with federal, state, and local warehousing, material handling, and shipping requirements. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Implementing and Managing the Safety Program Maintains physical condition of warehouse by planning and implementing new design layouts to improve efficiency Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintaining a close relationship with local staffing agencies will be important. Maintains warehouse staff job results by coaching, counseling, and disciplining employees Maintains professional and technical knowledge by attending educational workshops Contributes to team effort by accomplishing related results as needed. Monitor, manage, and communicate key KPI’s across all phases of operations Maintain a relationship with local law enforcement and fire departments and ensure our facility is up to code This role will be the point of contact for anything related to managing the facility. This included, fire department, police department, security system, inbound and outbound freight companies, and more. What You’ve Accomplished Proven work experience as a Warehouse Manager or Director of Warehousing is a must have. Expertise in creating warehouse management procedures and best practices Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Hands on experience with warehouse management software and databases Leadership skills and ability manage staff Strong decision making and problem-solving skills Excellent communication skills Experience implementing or managing a safety program is required Continuous Improvement Experience is preferred Bachelor Degree is preferred How You Thrive You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.  KENT Outdoors is proud to be an Equal Opportunity Employer. ", "summaryDescription" : "Director of Warehouse and Distribution at Kent Outdoors. Skills: Warehouse operations, Distribution management, Inventory control. Oversee daily warehouse operations. Manage inventory levels and accuracy", "postedDate" : "2026-06-15T23:28:44.606", "createdAt" : "2026-06-15T23:28:44.606", "lastUpdated" : "2026-06-16T08:47:19.562", "ingestTimestamp" : "2026-06-15T23:28:44.606", "mongoId" : "6a3066e8f292fd229cfb6da1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis", "Distribution management", "Inventory control", "Warehouse management", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics", "Distribution logistics", "Inventory management systems", "WMS software" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 427.25223, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outdoor & Apparel", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3051b1f292fd229cf049eb", "title" : "Customer Operations Executive", "company" : "Liberis", "industry" : "FinTech", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Operations Executive in Atlanta, United States, adjusted for the FinTech industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "timestamp" : "2026-06-16T08:48:32.137", "fingerprint" : "60692bd862df6c297252d77862002be8372f413445eb5f7685d2c565b43d381e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/liberis/jobs/8007188", "externalId" : "8007188", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to customer inquiries, Collate customer feedback, Share customer feedback, Collaborate with other departments, Identify customer payment queries, Solve customer payment queries, Own customer query investigation, Resolve customer queries, Offer alternative solutions, Contribute to NPS score, Perform admin tasks, Support team colleagues, Fill in for other teams", "teamCollaboration" : "Collaborate with Sales; Collaborate with Underwriting; Collaborate with Treasury; Collaborate with Collections; Work as part of team", "domainKnowledge" : "Embedded financial solutions", "domainList" : [ "embedded-financial-solutions" ], "domainSpecificKnowledge" : [ "Embedded financial solutions" ], "toolProficiency" : [ "Salesforce CRM", "Zendesk" ], "problemSolvingSkills" : "Solve problems efficiently; Solve problems independently", "outcomesObjectives" : "Effective customer issue prevention; Effective customer issue resolution", "qualificationsBasic" : "Ability to multitask, Prioritize tasks, Active listening skills, Analytical skills, Comfortable working with numerical data", "qualificationsPreferred" : "Fluency in Spanish, Fluency in French", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Who are we? The Customer Operations team are a global, multi skilled team under the Global Operations umbrella at Liberis. The overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have. We own the merchant experience starting from the point of sale. This means we are playing a huge part in providing our merchants with a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Treasury and Collections. We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account. We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements for our merchants. At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team! What you’ll be doing Be the main point of contact for all existing customers by responding promptly and professionally to customer inquiries via inbound calls, emails and live-chat Be the voice of the customer to the rest of the business by collating and sharing customer feedback. Collaborate with other departments to make the customer journey quick, positive, and frictionless. Identify, and solve customer payment queries. Use your bilingual skills to assist customers who require support in their respective languages. Own the customer query and investigation from point of escalation through to resolution. Be open-minded and offer alternative solutions with the aim to help every customer. Contribute to the NPS score via effective customer issue prevention and resolution. Perform admin tasks for in-life customers. Strong ability to multitask and prioritise tasks in a fast-paced work environment. Active listening skills to understand and address customer needs. Use Salesforce CRM, Zendesk and other software tools. Provide support to the colleagues in your team for quick customer resolution. Fill in when needed for other in-life teams and colleagues. Work as part of a close-knit team with a shared vision of doing right by the customer. Demonstrate Liberis values: to be open, interested, proactive and bright. Who are you? We are seeking a talented and passionate Customer Operations Executive to join our dynamic team. The successful candidate will be responsible for acting as the main point of contact for our customers and ensuring that they receive exceptional customer service throughout their journey with our company. You will work closely with other departments to deliver a smooth and pain-free customer experience. You have previous experience or an interest in a career in FinTech. You love talking to customers to find ways to solve problems efficiently and independently. You can manage a continuous high workload by being able to plan and prioritise. However, you also enjoy the daily rush of unexpected new tasks and can adapt quickly. You want to support on additional projects which will support your development. You have strong analytical skills, and are comfortable working with numerical data to assist you with customer queries. You want to grow within Liberis, with an opportunity to develop and evolve this role further. As this role is crucial to expanding our growing Customer Operations function, we are looking for a real self-starter who wants to make an impact from the get-go. The role is essential to the ongoing expansion of our Customer Operations function, and working under the Global Operations function will provide endless opportunities for cross-functional collaboration and development. Fluency in the Spanish or French languages (in addition to English) would be preferred, but not essential! What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! Our hybrid approach Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office. #LI-CG1", "summaryDescription" : "Customer Operations Executive at Liberis. Respond to customer inquiries. Collate customer feedback", "postedDate" : "2026-06-15T23:18:58.092", "createdAt" : "2026-06-15T23:18:58.092", "lastUpdated" : "2026-06-16T08:48:32.137", "ingestTimestamp" : "2026-06-15T23:18:58.092", "mongoId" : "6a3051b1f292fd229cf049eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Embedded financial solutions", "Salesforce CRM", "Zendesk" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 425.0897, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a5dc274d8ee00a061a2d1", "title" : "Dispute Resolution Specialist", "company" : "Upgrade", "industry" : "Financial Services", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Specialist in Atlanta, United States, with 3+ years of experience in the FinTech industry." }, "location" : "Atlanta", "locations" : [ "Atlanta" ], "timestamp" : "2026-06-14T08:55:46.964", "fingerprint" : "ab444b49621a11b475d3130bcd61aa5c35c5cb4ca942114379ac014265416634", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/upgrade/jobs/4703544005", "externalId" : "4703544005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "experienceMinYears" : 3, "technicalSkills" : "Google Suite, Excel, Jira, Tableau", "professionalSkills" : [ "Dispute investigation", "Risk mitigation", "Loan servicing", "Fraudulent activity identification", "Business error identification", "Service gap identification", "Speculative complaint management", "Refund discrepancy resolution" ], "hardSkillsList" : [ "Billing processes", "Collections processes", "Transaction analysis", "Evidence review", "Cash reconciliation", "Entry adjustments" ], "softSkillsList" : [ "Adaptability", "Attention to detail", "Creativity", "Critical thinking", "Integrity" ], "hardSkills" : [ { "name" : "Billing processes", "level" : "intermediate" }, { "name" : "Collections processes", "level" : "intermediate" }, { "name" : "Transaction analysis", "level" : "intermediate" }, { "name" : "Evidence review", "level" : "intermediate" }, { "name" : "Cash reconciliation", "level" : "intermediate" }, { "name" : "Entry adjustments", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Attention to detail" }, { "name" : "Creativity" }, { "name" : "Critical thinking" }, { "name" : "Integrity" } ], "majorSkills" : "Dispute resolution, Customer service, Risk management", "majorSkillsList" : [ "Dispute resolution", "Customer service", "Risk management" ], "coreResponsibilities" : "Communicate with customers, Communicate with merchants, Review disputes, Investigate disputes, Deliver exceptional customer service, Comply with Reg-E timeframes, Identify patterns, Identify trends, Escalate suspicious activity, Prepare investigation narratives, Explain activity, Explain risks, Explain reasoning, Partner with key stakeholders, Manage business properly, Handle incoming cash, Handle reconciliations, Handle entry adjustments, Resolve refund discrepancies", "teamCollaboration" : "Cross-functional teams; Merchant operations department", "domainKnowledge" : "Financial products; Consumer credit; Debit and credit transactions; Reg-E timeframes", "domainList" : [ "financial-products", "consumer-credit", "debit-and-credit-transactions", "reg-e-timeframes" ], "domainSpecificKnowledge" : [ "Financial products", "Consumer credit", "Debit and credit transactions", "Reg-E timeframes" ], "toolProficiency" : [ "Google Suite", "Excel", "Jira", "Tableau" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Investigation narratives", "continuousLearning" : "Professional growth; Development opportunities", "innovationCreativity" : "Finding solutions quickly", "problemSolvingSkills" : "Decision making; Exercise authority", "qualificationsBasic" : "3+ years customer service experience, Fundamental understanding of billing, Fundamental understanding of collections, Fundamental understanding of transactions, Proficiency with computer software, Proficiency with Google Suite, Proficiency with Excel, Proficiency with Jira, Proficiency with Tableau", "qualificationsPreferred" : "Experience in dispute resolution", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: The Dispute Resolution Specialist is responsible for the customer dispute process involving merchant and customer projects financed using Upgrade's financing loans. Reporting to the Merchant Operations Department, this individual will play a key role in the support and operational components of the Upgrade's product strategy. The ideal candidate brings a positive and adaptable mindset to our team environment. What You’ll Do: Communicate with customers and merchants as part of the dispute investigation, resolution, collections and risk mitigation process Thoroughly review and investigate disputes including narratives, contracts, and supporting evidence, while delivering exceptional customer service and complying with Reg-E timeframes Identify patterns and trends involving potential fraudulent activity or loan servicing issues and proactively escalates potentially suspicious activity including high risk customers and merchants for further review Prepare detailed investigation narratives that clearly explain the activity, risks, and reasoning for the disposition of a case Partner with key stakeholders to ensure that they are managing the business properly with reference to speculative complaints, genuine business errors or service gaps Handle incoming cash reconciliations, entry adjustments, identifying and resolving refund discrepancies What We Look For: 3+ years of experience in a customer service role or equivalent role Fundamental understanding of billing and collections processes as well as transactions involving debits and credits Outstanding proficiency in written and verbal communication Excellent organizational and time management skills Strong attention to detail and ability to spot errors or inconsistencies Demonstrated creativity in finding solutions quickly in response to customer and business demand Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits Entrepreneurial mindset, as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output Proficiency with computer software (Google Suite, Excel, Jira,Tableau) Team player mentality with a high level of integrity What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Competitive 401(k) and RRSP program Opportunities for professional growth and development Paid parental leave Health & wellness initiatives #LI-Hybrid For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.", "summaryDescription" : "Dispute Resolution Specialist at Upgrade. Skills: Dispute resolution, Customer service, Risk management. Communicate with customers. Communicate with merchants", "postedDate" : "2026-06-11T20:38:49.218", "createdAt" : "2026-06-11T20:38:49.218", "lastUpdated" : "2026-06-14T08:55:46.964", "ingestTimestamp" : "2026-06-11T20:38:49.218", "mongoId" : "6a2a5dc274d8ee00a061a2d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Billing processes", "Collections processes", "Transaction analysis", "Evidence review", "Cash reconciliation", "Entry adjustments", "Adaptability", "Attention to detail", "Creativity", "Critical thinking", "Integrity", "Dispute resolution", "Customer service", "Risk management", "Dispute investigation", "Risk mitigation", "Loan servicing", "Fraudulent activity identification", "Business error identification", "Service gap identification", "Speculative complaint management", "Refund discrepancy resolution", "Financial products", "Consumer credit", "Debit and credit transactions", "Reg-E timeframes", "Google Suite", "Excel", "Jira", "Tableau" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "merchant-relations-&-development-", "dataQualityScore" : 0.7777778, "_score" : 425.05606, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a30727df292fd229cffdd04", "title" : "Health and Safety Advisor", "company" : "Ontario Transit Group", "industry" : "Construction", "salary" : { "min" : 80000.0, "max" : 100000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto, ON, Canada", "locations" : [ "Toronto", "ON", "Canada" ], "timestamp" : "2026-06-16T11:59:12.255", "fingerprint" : "963bbf4fa457eac963a83ffea402442c22a8e144e2463acabbb747e5042e0d0f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/OntarioTransitGroup/744000132234539-health-and-safety-advisor", "externalId" : "744000132234539", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office Suite", "professionalSkills" : [ "Root cause analysis" ], "hardSkillsList" : [ "Safety inspections", "Safety training", "Incident reporting", "Safety documentation", "Emergency response planning" ], "hardSkills" : [ { "name" : "Safety inspections", "level" : "intermediate" }, { "name" : "Safety training", "level" : "intermediate" }, { "name" : "Incident reporting", "level" : "intermediate" }, { "name" : "Safety documentation", "level" : "intermediate" }, { "name" : "Emergency response planning", "level" : "intermediate" } ], "majorSkills" : "Health and safety, Incident investigation, Safety compliance", "majorSkillsList" : [ "Health and safety", "Incident investigation", "Safety compliance" ], "coreResponsibilities" : "Ensure compliance with local health and safety regulations,, Conduct regular safety inspections and audits of construction, Identify potential hazards and ensure compliance with safety, Assist in the development and delivery of safety, Emphasize safe work practices and procedures, Facilitate incident reporting and investigation processes, Include near-miss reporting, Work with teams to implement corrective actions, Maintain accurate safety records, Prepare reports for review, Promote safety awareness by facilitating safety meetings, toolbox, Engage employees in safety initiatives, Assist in the development and implementation of emergency, Ensure employees are adequately trained in response procedures, Identify opportunities for safety improvement, Provide recommendations for safety enhancements, Collaborate with project teams to implement safety enhancements, Evaluate the safety performance of subcontractors and suppliers, Ensure subcontractors and suppliers meet OTG's safety standards, Stay informed about changes in health and safety, Communicate relevant updates to project teams", "teamCollaboration" : "Collaborate with project teams", "domainKnowledge" : "Industry safety standards", "domainList" : [ "industry-safety-standards" ], "domainSpecificKnowledge" : [ "Industry safety standards" ], "toolProficiency" : [ "Safety management software" ], "communicationSkills" : "Interpersonal skills", "documentationSkills" : "Safety documentation; Incident reports; Training records", "continuousLearning" : "Industry education support; Career development opportunities", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Bachelor's degree or diploma in Occupational Health and Safety, Environmental Science, or related field, 3-5 years of experience in health and safety roles, Knowledge of local health and safety regulations, codes, and industry standards, Proficiency in safety management software and Microsoft Office Suite, Experience in incident investigation and root cause analysis, Commitment to promoting a safe and healthy work environment, Attention to detail and organizational skills", "qualificationsPreferred" : "Experience in the construction or infrastructure industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ferrovial Construction Canada Inc. and VINCI Construction Grands Projets are undertaking the design, build, and finance the Ontario Line Southern Civil, Stations, and Tunnel (South Civil) package As Ontario Transit Group, we are now mobilizing our design and construction crews, with major works. The South Civil contract is anticipated to be completed in 2030. The project will strengthen Ontario’s economy by supporting an estimated 1,500 jobs at the peak of construction. What is the Project? * A six-kilometer tunnel and associated tunnelling works from Exhibition to Don Yard portal (west of the Don River). * Stations: * One above-ground station to be integrated with the existing GO Transit Exhibition Station. * Two underground stations to be integrated with the existing TTC Osgoode and Queen subway stations. * Four new underground stations (King/Bathurst, Queen/Spadina, Moss Park, Corktown). The benefits to Ontario Faster, more frequent, and reliable access to rapid transit with more than 227,500 people will live within a 10-minute walk of an Ontario Line station. * Improve the quality of life for commuters by reducing daily travel time. * Reduce crowding on the existing Line 1 (Yonge-University) subway. * Up to 57,000 more jobs accessible by transit (in 45 minutes or less) for Toronto residents. * Economic and community growth along the future transit line and thousands of job opportunities annually during construction. * Reduction in traffic congestion, greenhouse gases, and fuel consumption by providing an alternative transportation option. The Health and Safety Advisor champions safety across all OTG construction sites. In this role, you’ll ensure compliance with regulations, conduct site inspections, deliver safety training, and lead incident reporting and investigations. You’ll maintain accurate safety documentation, promote awareness through meetings and campaigns, and support emergency response planning. Collaborate with project teams to drive continuous safety improvements and uphold the highest standards for employees and contractors. The salary range for this position is $80,000 CAD - $100,000 CAD, plus additional benefits. Key Responsibilities: * Safety Compliance: Ensure that all OTG construction sites comply with local health and safety regulations, codes, and industry standards. * Safety Inspections: Conduct regular safety inspections and audits of construction sites, equipment, and processes to identify potential hazards and ensure compliance with safety protocols. * Safety Training: Assist in the development and delivery of safety training programs for employees, subcontractors, and suppliers, emphasizing safe work practices and procedures. * Incident Reporting: Facilitate incident reporting and investigation processes, including near-miss reporting, and work with teams to implement corrective actions. * Safety Documentation: Maintain accurate safety records, including incident reports, safety inspection findings, and training records, and prepare reports for review. * Safety Communication: Promote safety awareness by facilitating safety meetings, toolbox talks, and safety campaigns to engage employees in safety initiatives. * Emergency Response: Assist in the development and implementation of emergency response plans, ensuring employees are adequately trained in response procedures. * Safety Improvement: Identify opportunities for safety improvement, provide recommendations, and collaborate with project teams to implement safety enhancements. * Contractor Safety: Evaluate the safety performance of subcontractors and suppliers, ensuring they meet OTG's safety standards. * Regulatory Updates: Stay informed about changes in health and safety regulations, codes, and best practices, and communicate relevant updates to project teams. ## Qualifications * A Bachelor's degree or diploma in Occupational Health and Safety, Environmental Science, or a related field. * Minimum of 3-5 years of experience in health and safety roles, preferably in the construction or infrastructure industry. * Knowledge of local health and safety regulations, codes, and industry standards. * Strong communication and interpersonal skills, with the ability to engage and influence others in safety initiatives. * Proficiency in safety management software and Microsoft Office Suite. * Experience in incident investigation and root cause analysis. * Commitment to promoting a safe and healthy work environment. * Attention to detail and strong organizational skills. ## Additional Information What We Offer * Competitive Salary * Comprehensive Benefits Package: * Disability Insurance * Dental Insurance * Extended medical insurance * (Optional) RRSP matching * Discretionary Bonus Why OTG? Welcome to Ontario Transit Group (OTG), located in the heart of Downtown Toronto, where diversity and passion collide. As we work on the groundbreaking Ontario Line project, we prioritize fostering a positive culture. Join us and be part of a team that celebrates our employees, organizes family events, and promotes health and wellness initiatives. Our commitment to personal and professional growth means annual performance reviews, salary increases, comprehensive health benefits, generous RRSP matching, industry education support, and career development opportunities. OTG uses artificial intelligence (AI) tools as part of the applicant screening process. However, applications are reviewed by a member of our Recruitment team to ensure a fair and thorough assessment. At OTG, we embrace diversity, recognizing that it strengthens us as a team and as a company. We are an equal-opportunity employer, encouraging applications from all interested candidates. We value Indigenous people, racialized people, neurodivergent people, people with disabilities, and individuals from gender and sexually diverse communities with intersectional identities. OTG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact hr@ontransitgroup.ca. If you're ready to be part of our dynamic team in one of the world's most diverse cities, don't wait any longer—apply now! While we appreciate your interest, only selected candidates will be contacted for interviews. Please note that we do not accept agency submissions.", "summaryDescription" : "Health and Safety Advisor at Ontario Transit Group. Skills: Health and safety, Incident investigation, Safety compliance. Ensure compliance with local health and safety regulations,. Conduct regular safety inspections and audits of construction", "postedDate" : "2026-06-15T15:31:28.000", "createdAt" : "2026-06-16T01:38:26.114", "lastUpdated" : "2026-06-16T11:59:12.255", "ingestTimestamp" : "2026-06-16T01:38:26.114", "mongoId" : "6a30727df292fd229cffdd04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Safety inspections", "Safety training", "Incident reporting", "Safety documentation", "Emergency response planning", "Health and safety", "Incident investigation", "Safety compliance", "Root cause analysis", "Industry safety standards", "Safety management software" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 425.00116, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Consultant / Manager - Customer Contact and Ai Experts at Baringa", "postedDate" : "2026-06-15T23:15:33.847", "createdAt" : "2026-06-15T23:15:33.847", "lastUpdated" : "2026-06-16T08:58:46.583", "ingestTimestamp" : "2026-06-15T23:15:33.847", "mongoId" : "6a30511af292fd229cefa908", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 421.26904, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065e2f292fd229cfac2a6", "title" : "Customer Service Representative", "company" : "Our Team", "salary" : { "min" : 16.0, "max" : 16.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Store 4706826 Romeoville IL", "locations" : [ "Store 4706826 Romeoville IL", "United States of America" ], "timestamp" : "2026-06-16T12:46:36.339", "fingerprint" : "af2640361d621ea5ad785ca3b6b1b5cf24390f1e4377780668d2ac7181da87da", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-4706826-Romeoville-IL/Customer-Service-Representative_R597663-1", "externalId" : "R597663", "industryFunction" : { }, "locationPoint" : "41.64753,-88.08951", "structuredLocations" : [ { "city" : "Romeoville", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6475306,-88.0895061" } ], "locationText" : "Romeoville, Illinois, United States", "minimumEducation" : "High school diploma or equivalent", "coreResponsibilities" : "Handle customer inquiries, Provide information on products and services, Process orders, forms, and applications, Identify and assess customers' needs, Resolve product and service issues, Offer solutions and alternatives, Keep records of customer interactions, Follow communication procedures, guidelines, and policies, Take the extra mile to engage customers, Escalate unresolved issues to the proper department, Provide feedback on the customer service process", "qualificationsBasic" : "High school diploma or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Store 4706826: 10 S Weber Rd, Romeoville, Illinois 60446 # _**Shift Availability**_ Flexible Availability ** _Time Type_** **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement _**Your key responsibilities:**_ You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions **Great if you have:** * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Hiring Range: $16.00 to $16.25 ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Customer Service Representative at Our Team. Handle customer inquiries. Provide information on products and services", "postedDate" : "2026-06-16T03:52:12.726", "createdAt" : "2026-06-16T03:52:12.708", "lastUpdated" : "2026-06-16T12:46:36.339", "ingestTimestamp" : "2026-06-16T03:52:12.708", "mongoId" : "6a3065e2f292fd229cfac2a6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-4706826-Romeoville-IL/Customer-Service-Representative_R597663-1", "salaryAnnualMin" : 33280, "salaryAnnualMax" : 33280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.6666667, "_score" : 420.4045, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065e2f292fd229cfac315", "title" : "Customer Service Representative", "company" : "Circle K", "salary" : { "min" : 24000.0, "max" : 32000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Customer Service Representative salaries in Montgomery, United States, for a part-time role in the retail industry, based on 2024-2025 market data." }, "location" : "Store 2706739 Montgomery AL", "locations" : [ "Store 2706739 Montgomery AL", "United States of America" ], "timestamp" : "2026-06-16T12:13:59.593", "fingerprint" : "3a160c82c6619e95e75eba405b14c7c26bd581017bf2d5cf8b81919a336f6d11", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-2706739-Montgomery-AL/Customer-Service-Representative_R597587-1", "externalId" : "R597587", "industryFunction" : { }, "locationPoint" : "41.17036,-76.87691", "structuredLocations" : [ { "city" : "Montgomery", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.3777111,-86.3090775" } ], "locationText" : "Montgomery, Alabama, United States", "employmentType" : "PART_TIME", "minimumEducation" : "High school diploma or equivalent", "coreResponsibilities" : "Provide excellent customer service, Handle customer inquiries, Resolve customer issues, Process transactions accurately, Maintain store cleanliness, Stock merchandise, Assist with inventory management, Follow company policies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Store 2706739: 7891 Vaughn Rd, Montgomery, Alabama 36116 # _**Shift Availability**_ Evenings and Overnights ** _Time Type_** Part time **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement _**Your key responsibilities:**_ You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions **Great if you have:** * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Customer Service Representative at Circle K. Provide excellent customer service. Handle customer inquiries", "postedDate" : "2026-06-16T03:49:55.606", "createdAt" : "2026-06-16T03:49:55.549", "lastUpdated" : "2026-06-16T12:13:59.593", "ingestTimestamp" : "2026-06-16T03:49:55.549", "mongoId" : "6a3065e2f292fd229cfac315", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-2706739-Montgomery-AL/Customer-Service-Representative_R597587-1", "salaryAnnualMin" : 24000, "salaryAnnualMax" : 32000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 419.44806, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065e2f292fd229cfac293", "title" : "Customer Service Representative", "company" : "Circle K", "salary" : { "min" : 24000.0, "max" : 32000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Customer Service Representatives in Crawfordsville, Indiana, adjusted for the retail industry and part-time employment." }, "location" : "Store 4702268 Crawfordsville IN", "locations" : [ "Store 4702268 Crawfordsville IN", "United States of America" ], "timestamp" : "2026-06-16T15:50:55.858", "fingerprint" : "eccd391d16f7c75d7c5bc4e99bd6c02dead07be4c5fbf217102c4ed2758e36fd", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-4702268-Crawfordsville-IN/Customer-Service-Representative_R597683-1", "externalId" : "R597683", "industryFunction" : { }, "locationPoint" : "40.04115,-86.87445", "structuredLocations" : [ { "city" : "Crawfordsville", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0408627,-86.8997385" } ], "locationText" : "Crawfordsville, Indiana, United States", "employmentType" : "PART_TIME", "minimumEducation" : "High school diploma or equivalent", "coreResponsibilities" : "Provide excellent customer service, Handle customer inquiries, Resolve customer issues, Process transactions accurately, Maintain store cleanliness, Stock merchandise, Follow company policies, Assist with inventory management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Store 4702268: 1008 Darlington Ave, Crawfordsville, Indiana 47933 # _**Shift Availability**_ Flexible (Days, Evenings, Overnights + Weekends) ** _Time Type_** Part time **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement _**Your key responsibilities:**_ You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions **Great if you have:** * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Customer Service Representative at Circle K. Provide excellent customer service. Handle customer inquiries", "postedDate" : "2026-06-16T03:48:36.650", "createdAt" : "2026-06-16T03:48:36.612", "lastUpdated" : "2026-06-16T15:50:55.858", "ingestTimestamp" : "2026-06-16T03:48:36.612", "mongoId" : "6a3065e2f292fd229cfac293", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-4702268-Crawfordsville-IN/Customer-Service-Representative_R597683-1", "salaryAnnualMin" : 24000, "salaryAnnualMax" : 32000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 419.41635, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176c774d8ee00a0c1adc9", "title" : "Senior Product Manager, WW Resolutions experience", "company" : "Amazon Dev Center India", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, Logistics", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Product Manager in E-commerce in Hyderabad, India, adjusted for Amazon's company size and the seniority level." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T05:34:34.481", "fingerprint" : "80bf1421485f85634bb8c1ab1ce8014c613abb6e4b75b4a68be2e85d0112c68a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439140/apply", "externalId" : "aad26be7-e033-4930-946a-b7d13b6d32fb", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "User story creation", "Scalable solutions design", "Automated solutions design" ], "hardSkillsList" : [ "Data gathering", "Analytical skills" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data gathering", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Product management, Roadmap strategy, Product delivery", "majorSkillsList" : [ "Product management", "Roadmap strategy", "Product delivery" ], "coreResponsibilities" : "Own a charter of providing return resolution, Design scalable solutions, Design automated solutions, Improve customer return experience, Improve re-commerce programs, Champion global Amazon processes, Identify improvement opportunities, Devise strategies for improvement, Guide improvement effort worldwide, Implement improvement effort worldwide, Prioritize workloads, Plan product roadmap, Prioritize product roadmap, Understand product systems, Understand product technologies, Articulate need for new technology, Discuss technology offerings, Mitigate risks, Reduce product exposure to failure modes, Provide returns self-service, Keep customers informed of return progress", "teamCollaboration" : "Cross-functional collaboration; Collaborate with technical teams; Collaborate with operations teams; Collaborate with business teams; Collaborate with business retail teams; Work with product managers; Work with software developers; Work with program managers; Work with operational partners; Work with tech counterpart", "projectManagementSkills" : [ "Roadmap strategy", "Product delivery", "Prioritization" ], "domainKnowledge" : "Returns management; Re-commerce; Sustainability; Resolutions experience", "domainList" : [ "returns-management", "re-commerce", "sustainability", "resolutions-experience" ], "domainSpecificKnowledge" : [ "Returns management", "Re-commerce", "Sustainability", "Resolutions experience" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Invent on behalf of customers", "problemSolvingSkills" : "Translate data into insights", "qualificationsBasic" : "5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Experience owning/driving roadmap strategy, Experience with end to end product delivery, Experience with feature delivery, Experience with tradeoffs of a product, Experience as a product manager, Experience as a product owner, Experience owning technology products", "qualificationsPreferred" : "Experience in influencing senior leadership, Experience working across functional teams, Experience working with senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. In this role you will invent on behalf of customers where you will own a charter of providing a most relevant return resolution for the customers, every single time. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Amazon is Earth’s most customer-centric company and in WW RR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! Key job responsibilities In this role, you will be working with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide. You will be a leader, required to collaborate cross-functionally with technical, operations, and business retail teams to design scalable and automated solutions to customer problems. Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently in a fast-paced and rapidly changing environment Excellent Product Management skills with a proven ability to design scalable solutions and drive projects to successful implementation Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights Participate in internal business performance reviews and business reviews to understand trends, develop action plans, and share business plans and performance A day in the life You will work with a team of high performing Product/Program Managers, tech counter part on planning and prioritization of product roadmap. You understand the systems and technologies behind your product, their limitations, scaling factors, boundary conditions, and reasons for architectural decisions. You are capable of articulating when a new technology is needed (and when it is not) or discuss the differences between two technology offerings. You proactively mitigate risks and help reduce a product’s exposure to classic failure modes. About the team Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision. Basic Qualifications: - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Product Manager, WW Resolutions experience at Amazon Dev Center India. Skills: Product management, Roadmap strategy, Product delivery. Own a charter of providing return resolution. Design scalable solutions", "postedDate" : "2026-06-13T14:31:13.992", "createdAt" : "2026-06-13T14:31:13.992", "lastUpdated" : "2026-06-15T05:34:34.481", "ingestTimestamp" : "2026-06-13T14:31:13.992", "mongoId" : "6a2176c774d8ee00a0c1adc9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439140/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data gathering", "Analytical skills", "Leadership", "Product management", "Roadmap strategy", "Product delivery", "Product strategy", "Roadmap development", "User story creation", "Scalable solutions design", "Automated solutions design", "Prioritization", "Returns management", "Re-commerce", "Sustainability", "Resolutions experience" ], "skillCount" : 16, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 417.5292, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3065e2f292fd229cfac24e", "title" : "Customer Service Representative", "company" : "Circle K", "salary" : { "min" : 28000.0, "max" : 35000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Customer Service Representatives in Austin, TX, adjusted for the retail industry and part-time employment." }, "location" : "Store 2742194 Austin TX", "locations" : [ "Store 2742194 Austin TX", "United States of America" ], "timestamp" : "2026-06-16T15:36:17.402", "fingerprint" : "81d963fe1d5c2202ab828696ac13fb75bd5540e9843b080148a80eea4cdedd18", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-2742194-Austin-TX/Customer-Service-Representative_R597748-1", "externalId" : "R597748", "industryFunction" : { }, "locationPoint" : "38.75839,-85.80803", "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "PART_TIME", "minimumEducation" : "High school", "coreResponsibilities" : "Provide excellent customer service, Assist customers with inquiries, Process transactions accurately, Maintain store cleanliness, Handle customer complaints, Operate cash register, Stock shelves, Follow company policies", "communicationSkills" : "Customer interaction", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Store 2742194: 1706 E William Cannon Dr, Austin, Texas 78744 # _**Shift Availability**_ Flexible (Days, Evenings, Overnights + Weekends) ** _Time Type_** Part time **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement _**Your key responsibilities:**_ You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions **Great if you have:** * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Customer Service Representative at Circle K. Provide excellent customer service. 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If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement _**Your key responsibilities:**_ You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions **Great if you have:** * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Customer Service Representative at Circle K. Provide excellent customer service. 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