Geico
Insurance
GEICOCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“GEICO Customer Service Representative at Geico. Skills: Customer service, Problem resolution. Guide policyholders through coverage needs. Guide policyholders through policy changes”
What You'll Achieve.
Enhance customer satisfaction
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
1 year customer-facing experience, High School Diploma or GED, Available to work evenings, weekends, and holidays
Nice to Have
3+ years customer-facing experience, Experience in high-volume call centers, Active Personal Lines or Property & Casualty license, College degree
What You'll Do.
Guide policyholders through coverage needs
Guide policyholders through policy changes
Address billing inquiries
Provide recommendations
Deliver world-class service
Manage incoming calls
Manage billing questions
Manage policy updates
Offer recommendations
Resolve customer concerns
Ensure positive experience
Stay informed about GEICO's products
Identify cross-selling opportunities
Enhance customer satisfaction
Meaningful interactions
Full Job Description
**Why Join GEICO?** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. **Your Impact at GEICO****** As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. **What Makes This Opportunity Exciting?** * **Compensation & Incentives:** * Starting Salary: **$19.06 - $23.82 per hour / $38,405 - $47,997 annually** *pay is commensurate to experience . * Differentials: +10% for evening shifts; +20% for weekends. * **Benefits:** * Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). * Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). * 401(k) with up to 6% match, vested immediately. * GEICO Strive, upfront tuition assistance program (up to $5,250 annually). * **Professional Growth:** * Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. * **Workplace Flexibility:** * Complete in-office training, then opportunity to work 80% on-site and 20% off-site. * Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. * Office Locatio
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