Oowlish
E-Commerce
CustomerServiceRepresentative(E-commerce)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative (E-commerce) at Oowlish. Skills: Customer service, Customer support, Issue resolution. Respond to customer inquiries via email, phone, and/or. Assist customers with order status updates and shipping”
What You'll Achieve.
Maintain high levels of customer satisfaction
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
2+ years customer service experience, Verbal and written English communication skills, Excellent problem-solving abilities, Ability to manage multiple customer interactions simultaneously, Attention to detail, Comfortable working in a fast-paced environment, Customer-focused mindset, Ability to learn product information quickly, Experience in Customer Service, Customer Support, or Customer Experience roles, Experience handling customer inquiries and issue resolution, Written and verbal communication skills, Professional and empathetic customer interactions, Experience using email and customer support platforms, Ability to work independently and manage priorities
Nice to Have
Experience in e-commerce environments, Experience supporting online orders, shipping, or returns, Experience with Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, or similar platforms, Experience supporting B2B customers, Experience working with high-volume customer inquiries, Retail, consumer products, or event-related industry experience
What You'll Do.
Respond to customer inquiries via email
Assist customers with order status updates and shipping
Help customers identify products that best fit their
Resolve customer concerns in a professional and timely
Accurately document customer interactions
Collaborate with internal teams to resolve issues
Maintain a positive customer experience throughout the support
Follow company policies and service standards
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description Join Our Team Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team. As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact. We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence. About the Role We are looking for a customer-focused and detail-oriented Customer Service Representative to support customers throughout their purchasing journey. In this role, you will assist customers with order inquiries, product questions, shipping updates, returns, and general support requests. You will play a key role in delivering an outstanding customer experience while helping maintain high levels of customer satisfaction. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced e-commerce environment. ## Key Responsibilities Respond to customer inquiries via email, phone, and/or chat Assist customers with order status updates and shipping questions Support returns, exchanges, and refund requests Help customers identify products that best fit their needs Resolve customer concerns in a professional and timely manner Accurately document customer interactions Collaborate with internal teams to resolve issues Maintain a positive customer experience throughout the support process Follow company policies and service standards ## Requirem
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