{ "count" : 4590, "data" : [ { "id" : "6a305944f292fd229cf464d2", "title" : "Information Security Administrator", "company" : "Quadient", "industry" : "Computer Software", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Information Security Administrator in London, UK, adjusted for the technology industry and company size." }, "location" : "London, United Kingdom", "locations" : [ "London", "United Kingdom" ], "certifications" : [ "ISO 27001 Foundation", "ISO 27001 Lead Implementer", "ISO 27001 Lead Auditor", "ISO 27701 Foundation", "CompTIA Security+", "Certified Information Security Manager (CISM)" ], "timestamp" : "2026-06-16T07:26:15.723", "fingerprint" : "c0993c278432bae395c64c4263b3fb8d63a0ce4054402f7d71a8eec326407f5f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Quadient1/744000132179212-information-security-administrator", "externalId" : "744000132179212", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft 365, IT systems, Networks, Cloud services", "professionalSkills" : [ "Organisational skills", "Analytical thinking", "Problem-solving" ], "hardSkillsList" : [ "Risk assessment", "Supplier assessments", "Audit support" ], "hardSkills" : [ { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Supplier assessments", "level" : "intermediate" }, { "name" : "Audit support", "level" : "intermediate" } ], "majorSkills" : "Information security, ISO 27001, ISO 27701, Risk management", "majorSkillsList" : [ "Information security", "ISO 27001", "ISO 27701", "Risk management" ], "coreResponsibilities" : "Administer and maintain ISMS/PIMS, Investigate and resolve security incidents, Maintain risk registers, Ensure risks are identified, recorded, assessed, and treated, Maintain legal registers, Complete supplier security assessments, Support internal and external audits, Support management reviews, Assist with information security enquiries, Promote adherence to policies and best practices", "teamCollaboration" : "Other business areas", "domainKnowledge" : "Information security concepts; CIA triad; ISO 27001:2022; ISO 27701:2019; GDPR; Data protection principles", "domainList" : [ "information-security-concepts", "cia-triad", "iso-27001-2022", "iso-27701-2019", "gdpr", "data-protection-principles" ], "domainSpecificKnowledge" : [ "Information security concepts", "CIA triad", "ISO 27001:2022", "ISO 27701:2019", "GDPR", "Data protection principles" ], "toolProficiency" : [ "Excel", "Word", "Teams", "SharePoint" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Online learning platform", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Basic understanding of information security concepts, Awareness of ISO 27001 or similar standards, Proficiency in Microsoft 365 tools, Familiarity with basic IT systems, Degree in Information Security, IT or related field, Internship, placement, or entry-level experience in IT or security", "qualificationsPreferred" : "Exposure to ISO 27001:2022 or ISO 27701:2019 environments, Knowledge of GDPR or data protection principles, ISO 27001 Foundation / Lead Implementer / Lead Auditor, ISO 27701 Foundation, CompTIA Security+, Certified Information Security Manager (CISM) or similar", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. The role assists the Information Security Team to ensure that security controls are implemented, monitored, and maintained in accordance with regulatory, contractual, and organisational requirements. The successful applicant will also engage with other areas of the business to assist with their Information Security enquiries, as well as helping ensure that a strong security and privacy culture is maintained across the organisation. Your role in our future: * Assist with the administration and maintenance of Quadient’s ISO 27001:2022/ISO 27701:2019 certified ISMS/PIMS * Investigate and resolve security incidents * Maintain risk registers and ensure risks are identified, recorded, assessed, and treated appropriately * Maintain legal registers * Complete supplier security assessments * Support internal and external audits, including certification and surveillance audits. * Support management reviews with relevant metrics and insights * Assist with information security enquiries from other business areas and promote adherence to Quadient’s policies and best practices ## Qualifications Your profile: * Basic understanding of information security concepts (CIA triad, risk, controls) * Awareness of ISO 27001 or similar standards (academic or practical exposure) * Proactive, self-motivated with strong organisational skills * Analytical thinking and problem-solving * Good written and verbal communication skills * Strong attention to detail * Ability to follow processes and work under guidance * Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) * Exposure to ISO 27001:2022 or ISO 27701:2019 environments * Knowledge of GDPR or data protection principles * Familiarity with basic IT systems, networks, or cloud services * Internship, placement, or entry-level experience in IT or security * Degree in Information Security, IT or related field (or equivalent experience) * ISO 27001 Foundation / Lead Implementer / Lead Auditor * ISO 27701 Foundation * CompTIA Security+ * Certified Information Security Manager (CISM) or similar ## Additional Information Rewards & Benefits * Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. * Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. * Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. * Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. * Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.", "summaryDescription" : "Information Security Administrator at Quadient. Skills: Information security, ISO 27001, ISO 27701, Risk management. Administer and maintain ISMS/PIMS. Investigate and resolve security incidents", "postedDate" : "2026-06-15T11:43:54.000", "createdAt" : "2026-06-16T00:00:34.414", "lastUpdated" : "2026-06-16T07:26:15.723", "ingestTimestamp" : "2026-06-16T00:00:34.414", "mongoId" : "6a305944f292fd229cf464d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Risk assessment", "Supplier assessments", "Audit support", "Information security", "ISO 27001", "ISO 27701", "Risk management", "Organisational skills", "Analytical thinking", "Problem-solving", "Information security concepts", "CIA triad", "ISO 27001:2022", "ISO 27701:2019", "GDPR", "Data protection principles", "ISO 27001 Foundation", "ISO 27001 Lead Implementer", "ISO 27001 Lead Auditor", "ISO 27701 Foundation", "CompTIA Security+", "Certified Information Security Manager (CISM)", "Excel", "Word", "Teams", "SharePoint" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 695.28876, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3086f7f292fd229c084bd2", "title" : "Available Homes Officer", "company" : "Clarion Housing Group", "industry" : "Real Estate", "salary" : { "min" : 35809.0, "max" : 41713.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "certifications" : [ "Basic Criminal Record Check Clearance" ], "timestamp" : "2026-06-16T13:10:59.107", "fingerprint" : "bac92004f3d283805ecf1c0f20e8dcd2d1f0eca45bdc5d5a449324d2459283ac", "source" : "workday", "language" : "en", "applyUrl" : "https://clarionhg.wd3.myworkdayjobs.com/Clarion_External_Careers/job/Plymouth---St-Budeaux-Estate/Available-Homes-Officer_R0018890-1", "externalId" : "R0018890", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "city" : "Plymouth", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.3714122,-4.1424451" }, { "city" : "Birmingham", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.4948994,-1.8518439" } ], "locationText" : "Plymouth, England, United Kingdom; Birmingham, England, United Kingdom", "employmentType" : "FULL_TIME", "softSkillsList" : [ "Team working" ], "softSkills" : [ { "name" : "Team working" } ], "coreResponsibilities" : "Carry out property inspections, Carry out property viewings, Carry out property signups, Cover different administrative tasks, Minimise property empty time, Let property quickly, Provide quality service to customers, Contribute ideas for improvement", "specialRequirements" : "Occasional travel to Birmingham, Mileage paid", "qualificationsBasic" : "Eligible to work in UK, Reside in England or Wales", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Location: Plymouth, St Budeaux Estate - hybrid working arrangement** **Salary: £35,809 to £41,713 per annum** **Hours: Full time - 36 hours per week** **Contract Type: Secondment/Fixed term contact - 6 months** We’re seeking an **Visiting Available Homes Officer t** o join our team with a positive mindset. You’ll be community based, carrying out property inspections, viewings and signups across the local regions. The role of Available Homes Officer is also administrative and therefore flexibility to cover different tasks as required is essential. The key objective is to minimise the time a property remains empty by ensuring it is let as quickly as possible while providing a good quality service to our customers. We’re seeking someone with excellent team working skills and willingness to contribute ideas for improvement. If this sounds like an opportunity for you then please review the full role profile before applying [Available Homes Officer](https://clarionhg.sharefile.com/public/share/web-sf2aaaa52377240b48b68d4d955ec8b93) Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more [here](https://clarionhg.sharefile.com/public/share/web-s12a6b82b9cc44821935c0128ba5a64fd) **Closing Date: Sunday 21st June 2026 at midnight.** **This is a hybrid role with a base location at our Plymouth, St Budeux State office. Candidates will be expected to work from, home, the office and travel across the local region as and when required, mileage will be paid. Also please note there will be occasional travel to Birmingham for team meetings.** **This post is subject to Basic Criminal Record Check Clearance.** **You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.** **At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.**", "summaryDescription" : "Available Homes Officer at Clarion Housing Group. Carry out property inspections. Carry out property viewings", "postedDate" : "2026-06-16T03:58:45.899", "createdAt" : "2026-06-16T03:58:45.895", "lastUpdated" : "2026-06-16T13:10:59.107", "ingestTimestamp" : "2026-06-16T03:58:45.895", "mongoId" : "6a3086f7f292fd229c084bd2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://clarionhg.wd3.myworkdayjobs.com/Clarion_External_Careers/job/Plymouth---St-Budeaux-Estate/Available-Homes-Officer_R0018890-1", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Team working", "Basic Criminal Record Check Clearance" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 662.6572, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307ebbf292fd229c051fab", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T14:32:14.127", "fingerprint" : "99856696b5845bcab1c80262b0d5d1649aafe9a6e0a8307ff86095e046f73d56", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:53.113", "lastUpdated" : "2026-06-16T14:32:14.127", "ingestTimestamp" : "2026-06-16T01:59:53.113", "mongoId" : "6a307ebbf292fd229c051fab", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 625.9384, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3085e0f292fd229c07c507", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T12:24:17.694", "fingerprint" : "4d410f347e0ada0af9167df1d611839916b669ebeed5e382975c076330af35cc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:36.155", "lastUpdated" : "2026-06-16T12:24:17.694", "ingestTimestamp" : "2026-06-16T01:59:36.155", "mongoId" : "6a3085e0f292fd229c07c507", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 625.9295, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30892ef292fd229c092f29", "title" : "FinCrime Investigator - AML Investigations", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 8300.0, "max" : 8300.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : false }, "location" : "São Paulo, BR", "locations" : [ "São Paulo", "BR" ], "certifications" : [ "CAMS", "CFCS", "ICA" ], "timestamp" : "2026-06-16T12:16:26.678", "fingerprint" : "917237bdc5f0bf12c8c2c6f86591a27586fa4995d20c465b7e2e2dababb16b8f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132280258-fincrime-investigator-aml-investigations", "externalId" : "744000132280258", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "hybrid", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL", "professionalSkills" : [ "Risk appetite", "Financial crime", "AML/CTF regulations", "Transaction monitoring", "KYC information" ], "hardSkillsList" : [ "Data analysis", "Investigation techniques" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Investigation techniques", "level" : "intermediate" } ], "majorSkills" : "AML Investigations, Financial Crime", "majorSkillsList" : [ "AML Investigations", "Financial Crime" ], "coreResponsibilities" : "Conduct investigations of suspicious activity, Analyze financial transactions, Analyze customer behavior, Identify patterns of money laundering, Identify patterns of fraud, Identify patterns of financial crimes, Evaluate alerts from monitoring systems, Assess alerts from detection tools, Gather supporting documentation, Analyze supporting documentation, Review data, Interpret data, Identify potential risks, Support team decisions, Prepare investigation reports, Document findings, Document recommendations, Act as escalation point, Provide guidance, Provide expertise, Mentor team members, Train team members, Collaborate with product teams, Collaborate with engineering teams, Improve fraud detection rules, Improve detection processes, Improve system enhancements, Stay up-to-date on trends, Stay up-to-date on typologies, Stay up-to-date on regulatory changes, Communicate with internal stakeholders, Liaise with financial institutions, Liaise with law enforcement agencies, Participate in ad-hoc projects, Participate in initiatives, Maintain records of investigations, Maintain records of activities, Provide input on process improvements, Provide input on backlog exercises, Complete mandatory trainings, Complete refresher trainings, Complete ad hoc trainings, Communicate with customers, Obtain necessary details from customers, Obtain clarifications from customers, Achieve individual targets, Achieve team targets, Meet deadlines, Optimize processing times, Take full ownership, Take full accountability, Deliver exceptional results, Perform additional tasks, Participate in meetings, Participate in training, Participate in internal events", "teamCollaboration" : "Product teams; Engineering teams; Compliance teams; Legal teams; Customer support teams", "domainKnowledge" : "Financial crime; Money laundering; Fraud; AML/CTF regulations", "domainList" : [ "financial-crime", "money-laundering", "fraud", "aml-ctf-regulations" ], "domainSpecificKnowledge" : [ "Financial crime", "Money laundering", "Fraud", "AML/CTF regulations" ], "toolProficiency" : [ "Transaction monitoring systems" ], "communicationSkills" : "Clear communication; Concise communication; Accurate communication; Professional communication; Customer communication", "documentationSkills" : "Report writing; Documentation", "continuousLearning" : "Mandatory trainings; Refresher trainings; Ad hoc trainings", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "outcomesObjectives" : "Achieve individual targets; Achieve team targets; Meet deadlines reliably; Optimize processing times; Deliver exceptional results", "qualificationsBasic" : "2+ years operations experience, 2+ years compliance experience, 2+ years related field experience, Proven ability to conduct investigations, Proven ability to analyze data, Proven ability to draw conclusions, Exceptional analytical skills, Exceptional problem-solving skills, Excellent documentation skills, Ability to work autonomously, Ability to identify tasks independently, Ability to apply learned procedures, Ability to apply best practices, Ability to take initiative, Ability to resolve issues, Verbal communication skills in English, Written communication skills in English", "qualificationsPreferred" : "Bachelor's degree in Finance, Bachelor's degree in Business Administration, Bachelor's degree in Law, Bachelor's degree in Criminal Justice, Bachelor's degree in related field, Experience in financial services, Experience in compliance, Experience in FinCrime investigations, Relevant certifications, Experience working in global financial institution, Experience working in fintech company, Knowledge of SQL, Knowledge of data analysis tools, Additional languages are a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise’s risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform. Job Responsibilities * Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources. * Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes. * Evaluate and assess alerts generated by transaction monitoring systems and other detection tools. * Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data. * Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights. * Prepare detailed and comprehensive investigation reports, documenting findings and recommendations. * Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise. * Mentor and train other team members on FinCrime investigation techniques and best practices. * Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements. * Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes. * Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams. * Liaise with financial institutions and law enforcement agencies as needed. * Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection. * Maintain accurate and complete records of all investigations and related activities. * Provide input on process improvements and backlog exercises. * Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence. * Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency. * KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results. * Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. ## Qualifications * Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus. * 2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes. * Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions. * Exceptional analytical and problem-solving skills, with a keen attention to detail. * Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported. * Ability to work independently and make decisions within well-defined procedures. * Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations. * Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. * Proactive attitude with a willingness to learn and develop in the financial crime domain. * Ability to work autonomously within established procedures and practices. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks. Nice to have: * Bachelor’s degree in Finance, Business Administration, Law, Criminal Justice, or a related field. * Experience in financial services, compliance, or a related field, with a focus on FinCrime investigations * Relevant certifications such as CAMS, CFCS, ICA, or equivalent. * Experience working in a global financial institution or fintech company. * Knowledge of SQL or other data analysis tools. ## Additional Information * Location: São Paulo, Brazil (Hybrid) * Compensation: 8300 BRL gross per month * Language Requirement: Please submit your resume in English. Resumes in Portuguese will not be considered. * Work Eligibility: Candidates must already be authorized to work in Brazil. We are unable to provide visa sponsorship or relocation packages for this role. * Remote Status: This is a hybrid role requiring office presence; it is not a fully remote position. * Benefits:[ Click here to see the benefits we offer!](https://www.google.com/search?q=link) Hiring Process: * Application (Resume + Cover Letter) * Test Assignment * Recruiter Screening * Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "FinCrime Investigator - AML Investigations at Wise. Skills: AML Investigations, Financial Crime. Conduct investigations of suspicious activity. Analyze financial transactions", "postedDate" : "2026-06-15T20:19:05.000", "createdAt" : "2026-06-16T01:42:41.189", "lastUpdated" : "2026-06-16T12:16:26.678", "ingestTimestamp" : "2026-06-16T01:42:41.189", "mongoId" : "6a30892ef292fd229c092f29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Investigation techniques", "AML Investigations", "Financial Crime", "Risk appetite", "Financial crime", "AML/CTF regulations", "Transaction monitoring", "KYC information", "Money laundering", "Fraud", "CAMS", "CFCS", "ICA", "Transaction monitoring systems" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 619.4432, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69ec72e84c40e2acd1d0b66f", "title" : "Investigator", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Investigator in El Paso, Texas, adjusted for government industry and full-time employment." }, "location" : "826948", "locations" : [ "826948", "
El Paso:1359 Lomaland Dr (320-4061) (320TX-4061)
1359 Lomaland Dr
Ste 300
El Paso, 79935-5201

" ], "timestamp" : "2026-06-16T00:37:23.704", "fingerprint" : "2e7519991fc412b3a086adc59db60b73d34a073f63820e774de3f032e7a59b64", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34735", "externalId" : "34735", "industryFunction" : { }, "structuredLocations" : [ { "city" : "El Paso", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.7601001,-106.4870476" } ], "locationText" : "El Paso, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Customer service", "Problem solving" ], "hardSkillsList" : [ "Unemployment rules application", "Benefit eligibility determination" ], "hardSkills" : [ { "name" : "Unemployment rules application", "level" : "intermediate" }, { "name" : "Benefit eligibility determination", "level" : "intermediate" } ], "majorSkills" : "Investigative work, Unemployment claims", "majorSkillsList" : [ "Investigative work", "Unemployment claims" ], "coreResponsibilities" : "Conduct investigations, Review eligibility for unemployment benefits, Determine employer liability for reimbursement, Interview claimants and employers, Gather facts on claims, Enter fact finding statements, Review claimant requests for additional wages, Review claimant requests for wage deletions, Document determination rationale, Provide information on unemployment insurance claims, Provide information on claims processes, Provide information on claims requirements, Check wage data for unreported earnings, Investigate improper payments, Provide information on appeal process", "teamCollaboration" : "Supportive team", "domainKnowledge" : "Unemployment insurance", "domainList" : [ "unemployment-insurance" ], "domainSpecificKnowledge" : [ "Unemployment insurance" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Documenting rationale", "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Lift up to 15 pounds, 25% travel, Security sensitive position, Criminal background investigation", "qualificationsBasic" : "Six months experience performing auditing, Six months experience investigating, Six months experience as unemployment insurance claims examiner, Six months experience gathering information, Six months experience interviewing, Six months experience counseling, Six months experience instructing, Six months experience demonstrating, Six months experience interpreting policies", "qualificationsPreferred" : "Acceptance into TWC Internship, Acceptance into TWC Apprenticeship", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1359 Lomaland Dr, El Paso, Texas in the West Texas Tele-Center. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: An individual with professional communication skills, the ability to handle multiple priorities while meeting strict deadlines. An individual who can provide exemplary customer service while obtaining unemployment insurance benefit information, displays great problem-solving skills, can apply unemployment rules in issuing timely decisions with quality and is able to provide important unemployment program information to our customers so they understand their next steps. To be successful as an investigator, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team. WHAT YOU WILL DO: The investigator I performs entry-level to routine (journey-level) investigative work. Work involves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Review and determining eligibility for unemployment benefits including liability of employers for reimbursement -Interview claimants and employers to gather facts on claims being investigated and entering fact finding statements during this process -Review requests from claimants for additional wages and deletions of wages -Document reason for accepting one set of facts over another in the determination's rationale -Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers -Check wage data for unreported earnings and investigating improper payments, when needed -Review requests from claimants for additional wages and deletions of wages -Provide information about the appeal process to claimants, as applicable -Perform other duties as assigned. YOU QUALIFY WITH: - Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. -Relevant academic credits may be applied toward experience qualifications for this position. -Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications. YOU ARE A GREAT FIT WITH: -Ability to lift and carry up to 15 pounds of job-related materials YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $3,311.14/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Position involves lifting and carrying up to 15 pounds of job-related materials. A skills test and/or written exercise will be required at the time of interview. This is a security sensitive position. A criminal background investigation will be conducted on the final candidates for the job. Incomplete applications may not be considered. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Duty involves up to 25% travel within the state of Texas. This is a full-time position that will work 40 hours a week. Generally, the position will work from Monday through Friday from 8:00 AM – 5:00 PM local time. However, alternative hours may be available. You may be called upon to work outside of those hours, weekend, and holidays in the event of a disaster, unforeseen event, or special projects VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-El Paso", "summaryDescription" : "Investigator at Texas Workforce Commission. Skills: Investigative work, Unemployment claims. Conduct investigations. Review eligibility for unemployment benefits", "createdAt" : "2026-06-14T18:54:54.411", "lastUpdated" : "2026-06-16T00:37:23.704", "ingestTimestamp" : "2026-06-14T18:54:54.411", "mongoId" : "69ec72e84c40e2acd1d0b66f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Unemployment rules application", "Benefit eligibility determination", "Investigative work", "Unemployment claims", "Customer service", "Problem solving", "Unemployment insurance" ], "skillCount" : 7, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 575.4359, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307adef292fd229c04129a", "title" : "Supervisor, Fraud Investigations", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 1370000.0, "max" : 1790000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Gurugram, India", "locations" : [ "Gurugram", "India" ], "timestamp" : "2026-06-16T12:13:45.864", "fingerprint" : "51156ff8d06c56dbb7f783c95e7c2c8c204994eab1552d94eeadf8bb0cea8546", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8007130?gh_jid=8007130", "externalId" : "8007130", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurugram", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurugram, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Claim assessment", "level" : "intermediate" }, { "name" : "Data analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Fraud Investigations, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud Investigations", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead fraud investigations team, Identify fraudulent Aircover claims, Investigate fraudulent Aircover claims, Mitigate fraudulent Aircover claims, Oversee fraud investigation process, Search for syndicated bad actors, Mitigate risks from bad actors, Collaborate with internal stakeholders, Ensure accurate claim assessments, Prevent financial losses, Lead investigations of major incidents, Contain major incidents, Manage emerging risks, Manage emerging threats, Enable business growth, Identify intelligence gaps, Identify risk gaps, Work with risk management teams, Strengthen Airbnb platform, Adapt function to priorities, Own planning, Own strategy, Set targets for team, Present findings, Build team, Foster team, Support team, Hold team accountable, Manage team with care, Manage team with empathy, Challenge team members, Meet expectations, Exceed expectations, Take ownership for team quality, Take ownership for team accuracy, Take ownership for metrics performance, Hold team members accountable for performance, Hold team members accountable for quality, Monitor result trends, Set clear expectations, Follow-up individually, Coach regularly, Develop team skills, Improve team skills, Develop team behaviors, Improve team behaviors, Manage risks, Manage threats, Maintain good customer experience, Look for new capabilities, Collect risk intelligence, Analyze risk intelligence, Disseminate risk intelligence, Develop team knowledge, Develop team expertise, Oversee team performance, Communicate with internal partners, Provide guidance to team, Provide direction to team, Develop strategies to detect fraud, Develop strategies to prevent fraud, Share fraud-related insights, Improve fraud prevention measures, Enhance operational efficiency, Utilize data analytics techniques, Identify patterns indicative of fraud, Identify trends indicative of fraud, Identify anomalies indicative of fraud, Develop training programs, Deliver training programs, Enhance fraud awareness, Promote fraud prevention culture, Prepare comprehensive reports, Highlight key fraud metrics, Highlight key fraud trends, Provide recommendations for process improvements", "teamCollaboration" : "Cross-functional teams; Internal stakeholders; Risk management teams; Other Aircover Ops teams; Legal; Trust; CS Safety; Product Management; Global Crisis Management; Community Support; Policy; Privacy Legal teams", "domainKnowledge" : "Fraud investigations; Fraud prevention; Risk management; Aircover platform", "domainList" : [ "fraud-investigations", "fraud-prevention", "risk-management", "aircover-platform" ], "domainSpecificKnowledge" : [ "Fraud investigations", "Fraud prevention", "Risk management", "Aircover platform" ], "toolProficiency" : [ "Data analytics tools" ], "communicationSkills" : "Present findings", "problemSolvingSkills" : "Problem solving; Conflict resolution; Root cause analysis", "specialRequirements" : "24*7 rotational shifts, Weekend days, Company holidays", "outcomesObjectives" : "Mitigate fraudulent claims; Prevent financial losses; Strengthen Airbnb platform; Meet performance goals; Exceed performance goals; Improve fraud prevention measures; Enhance operational efficiency", "qualificationsBasic" : "5+ years experience in risk management, 2+ years experience in people management, Experience in fast-paced fraud investigations, Thorough knowledge of fraud investigations, Knowledge of intelligence tradecraft, Knowledge of fraud investigation systems, Knowledge of fraud investigation processes, Knowledge of governance metrics-based performance management, Knowledge of coaching skills, Ability to solve problems independently, Ability to solve problems collaboratively, Ability to resolve conflict independently, Ability to resolve conflict collaboratively, Ability to manage competing priorities, Ability to establish clear expectations, Ability to establish clarity among stakeholders, Ability to identify key stakeholders, Ability to cultivate relationships with stakeholders, Analytical skills to review customer feedback, Analytical skills to review data, Ability to identify trends, Ability to identify issues, Ability to identify opportunities, Ability to work independently, Ability to balance fraud prevention, Ability to balance positive customer experience, Ability to work in 24*7 rotational shifts, Ability to work in a global environment, Ability to work in a fluid environment, Ability to execute at high quality, Ability to execute to completion", "qualificationsPreferred" : "Experience in high tech organizations, Experience in matrixed global organizations, Experience in fintech space, Experience in insurance space, Understanding of Third Party Administrators concepts, Understanding of Third Party Adjusters concepts, Knowledge of fraud prevention techniques, Knowledge of investigative methodologies, Knowledge of legal aspects related to fraud investigations", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make: As the Lead of the Fraud Investigations Team, you will play a vital leadership role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and mitigating instances of fraudulent Aircover claims. You will lead a team of talented fraud investigators, oversee the end-to-end fraud investigation process, search for fingerprints of syndicated bad actors, mitigate those risks, and collaborate closely with internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also lead investigations and containment of major incidents related to policies that Aircover Scaled Ops and Optimization team currently enforce. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will adapt your function to Aircover Scaled Operation and Optimization Priorities, in addition to owning planning and strategy while also helping to set targets for your team. You will present findings at Monthly, Quarterly and Annual Business Reviews. You will build, foster and support your team, while holding team members accountable to expectations and performance. A Typical Day: Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery Take ownership for the team’s quality, accuracy and metrics performance whilst holding team members accountable to their own individual performance & quality goals by closely monitoring result trends, setting clear expectations, following-up individually and coaching regularly to develop and improve their skills and behaviors in a tailored way. Work closely with cross-functional teams to manage emerging Aircover related risks / threats while enabling business growth and main good customer experience in various markets. Proactively look for new capabilities to help collect, analyze, and disseminate actionable risk intelligence Develop the knowledge and expertise of the Fraud Investigation team. Oversight of team performance and communication with internal partners. Guidance and direction for the team on specific complex fraud investigations. Develop and implement effective strategies to detect and prevent fraudulent Aircover claims. Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency. Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities. Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff members and promote a culture of fraud prevention throughout the organization. Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements. Your Expertise: 5+ years’ experience in risk management space, preferably in high tech and/or matrixed global organizations. 2+ years’ experience in a people manager role and strong track record of leading, recruiting, and coaching high performing teams. Demonstrated abilities and experience in fast paced fraud investigations space, preferably in the fintech / insurance space Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes and governance Strong metrics-based performance management & coaching skills. Ability to solve problems and resolve conflict independently, collaboratively, or through delegation including handling challenging customer conversations. Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, and making clear, concise recommendations on the course of action. Should have an excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality Should have a deep understanding of the customer journey and what great looks like for the claims handling experience Should work independently to manage end-to-end people strategy and operations within the team, seeking additional guidance only in complex situations Can manage competing priorities whilst establishing clear expectations and clarity among key stakeholders Should be passionate about developing and mentoring your team to reach their full potential Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels. Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement. Use data to make informed decisions and work independently with rapidly changing priorities. Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive customer experience. A regular work schedule of 5 days per week (40 hours), mutually agreed with your Manager, which may include weekend days and company wide / public holidays, in 24*7 rotational shifts environment. Ability to work in a global, fluid environment while possessing an intense focus to execute at a high quality to completion Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus Strong knowledge of fraud prevention: Understand techniques, investigative methodologies, and legal aspects related to fraud investigations Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Fraud Investigations at Airbnb. Skills: Fraud Investigations, Risk Management, Team Leadership. Lead fraud investigations team. Identify fraudulent Aircover claims", "postedDate" : "2026-06-16T01:17:47.888", "createdAt" : "2026-06-16T01:17:47.888", "lastUpdated" : "2026-06-16T12:13:45.864", "ingestTimestamp" : "2026-06-16T01:17:47.888", "mongoId" : "6a307adef292fd229c04129a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics", "Leadership", "Mentoring", "Fraud Investigations", "Risk Management", "Team Leadership", "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching", "Aircover platform", "Data analytics tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 516.2375, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9ab174d8ee00a0997ab7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T07:57:27.043", "fingerprint" : "0674c97cbcf6cd35d802305aa365aeb04d83e4cba299e7aa5f30419907978159", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, ServiceNow, ITIL", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "ServiceNow", "ITIL" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate to investigate incidents, Coordinate to troubleshoot incidents, Coordinate to resolve incidents, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incidents resolved within SLAs, Ensure incidents closed within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Cross-functional teams; Internal teams; External teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA", "Alerting tools", "Monitoring tools" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Ensure quick restoration of services; Drive incident resolution within SLAs; Minimal business impact during incidents; Resolve incidents within agreed SLAs; Close incidents within agreed SLAs", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, ServiceNow, ITIL. Manage Incident Management lifecycle. Coordinate to investigate incidents", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T00:30:35.550", "lastUpdated" : "2026-06-15T07:57:27.043", "ingestTimestamp" : "2026-06-14T00:30:35.550", "mongoId" : "6a2c9ab174d8ee00a0997ab7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "ServiceNow", "ITIL", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "JIRA", "Alerting tools", "Monitoring tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 514.2308, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660774d8ee00a062b923", "title" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management", "company" : "Amazon.com Services LLC", "industry" : "Investigation Loss Prevention, Amazon Corporate Security, amazon security", "salary" : { "min" : 90000.0, "max" : 157600.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Irvine, California, USA", "locations" : [ "Irvine, California, USA" ], "timestamp" : "2026-06-15T03:50:42.171", "fingerprint" : "39af0f3f030483916ada2b283c5ae94776d820ec7054403f3d7836d7bf943df2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443501/apply", "externalId" : "da1ae64a-d81c-431a-8163-47c3d798c956", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Microsoft products, Adobe products", "professionalSkills" : [ "Behavioral Threat Assessment", "Threat Management", "Investigations", "Incident Management", "Security Operations", "Case management" ], "hardSkillsList" : [ "Interviewing techniques", "CCTV analysis", "Access control analysis", "Data analysis" ], "softSkillsList" : [ "High judgment", "Integrity" ], "hardSkills" : [ { "name" : "Interviewing techniques", "level" : "intermediate" }, { "name" : "CCTV analysis", "level" : "intermediate" }, { "name" : "Access control analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High judgment" }, { "name" : "Integrity" } ], "majorSkills" : "Behavioral Threat Assessment, Investigations, Incident Management", "majorSkillsList" : [ "Behavioral Threat Assessment", "Investigations", "Incident Management" ], "coreResponsibilities" : "Oversee incident response, Manage workplace incidents, Lead multi-disciplinary teams, Assess behavior, Investigate actions, Implement protective measures, Build collaborative partnerships, Serve as key liaison, Perform threat assessments, Conduct investigations, Organize incidents, Prioritize incidents, Investigate multiple incidents, Conduct interviews, Analyze CCTV video, Analyze access control systems, Analyze data collection capabilities, Use Microsoft products, Use Adobe products, Document threat assessment, Document investigation, Deliver investigative information, Deliver reports, Deliver assessments, Deliver presentations, Document risks, Report risks, Escalate risks, Report threats, Escalate threats, Report issues, Escalate issues", "teamCollaboration" : "Cross-functional stakeholders; Security partners; Global security teams; Regional security teams; Local security teams", "domainKnowledge" : "Workplace Incident Management; Enterprise Protection; Behavioral Threat Assessment; Threat Management; Law Enforcement; Social Work; Security Operations", "domainList" : [ "workplace-incident-management", "enterprise-protection", "behavioral-threat-assessment", "threat-management", "law-enforcement", "social-work", "security-operations" ], "domainSpecificKnowledge" : [ "Workplace Incident Management", "Enterprise Protection", "Behavioral Threat Assessment", "Threat Management", "Law Enforcement", "Social Work", "Security Operations" ], "communicationSkills" : "Oral communication; Written communication; Investigative reporting; Presentations", "documentationSkills" : "Investigative documentation; Threat assessment documentation; Investigation documentation; Case documentation", "problemSolvingSkills" : "Problem-solver", "qualificationsBasic" : "Bachelor's degree or equivalent, Experience in security field, Experience in managerial role, Experience working in office environment", "qualificationsPreferred" : "5+ years security management experience, 5+ years law enforcement experience, 5+ years risk management experience, 5+ years legal experience, Bachelor's degree in Criminal Justice, Bachelor's degree in Security, Bachelor's degree in Law Enforcement, Bachelor's degree in Business", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Workplace Incident Management (WIM) Team is searching for a Senior WIM Investigator to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Senior WIM Investigator is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Senior WIM Investigator will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity. Key job responsibilities • Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). • Serve as the key liaison for global, regional and local security teams. • Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. • Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. • Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. • Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. • Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. • Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. • Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - Bachelor's degree or equivalent in business or a related field - Experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role - Experience working in an office environment Preferred Qualifications: - 5+ years of facility/corporate security management, law enforcement, risk management, legal, or related industries experience - Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 90,100.00 - 157,600.00 USD annually", "summaryDescription" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management at Amazon.com Services LLC. Skills: Behavioral Threat Assessment, Investigations, Incident Management. Oversee incident response. Manage workplace incidents", "postedDate" : "2026-06-13T09:03:42.271", "createdAt" : "2026-06-13T09:03:42.271", "lastUpdated" : "2026-06-15T03:50:42.171", "ingestTimestamp" : "2026-06-13T09:03:42.271", "mongoId" : "6a2a660774d8ee00a062b923", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443501/apply", "salaryAnnualMin" : 90000, "salaryAnnualMax" : 157600, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Interviewing techniques", "CCTV analysis", "Access control analysis", "Data analysis", "High judgment", "Integrity", "Behavioral Threat Assessment", "Investigations", "Incident Management", "Threat Management", "Security Operations", "Case management", "Workplace Incident Management", "Enterprise Protection", "Law Enforcement", "Social Work" ], "skillCount" : 16, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 511.2389, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2176c474d8ee00a0c1ad16", "title" : "Investigation Associate", "company" : "ADCI", "industry" : "Administrative Support, Investigation, no business category", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Investigation Associate in Bengaluru, India, adjusted for mid-seniority and the e-commerce industry." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T21:38:22.359", "fingerprint" : "8e3640337ed3200caf4f3dd5da886bbf218b92279fcc45fc4dd916942a0931d2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439266/apply", "externalId" : "4e28a918-1106-4c66-a3a3-b409094e66b3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Transaction investigation", "Risk management", "Process adherence" ], "hardSkillsList" : [ "Transaction authentication", "Complex transaction analysis" ], "hardSkills" : [ { "name" : "Transaction authentication", "level" : "intermediate" }, { "name" : "Complex transaction analysis", "level" : "intermediate" } ], "majorSkills" : "Transaction risk management, Investigation, Problem solving", "majorSkillsList" : [ "Transaction risk management", "Investigation", "Problem solving" ], "coreResponsibilities" : "Research and evaluate facts surrounding seller transactions, Take appropriate action on investigated transactions, Document actions by providing detailed annotations, Communicate with external customers via phone or email, Communicate with internal customers and peers, Understand the issue and make best use of, Systematically escalate problems or variance in information, Communicate with internal and external stakeholders, Understand performance metrics to create analysis, Meet predetermined and assigned productivity targets, Meet quality standards", "teamCollaboration" : "Communicate with department management; Communicate with risk analysts; Communicate with risk engineers; Communicate with other company associates; Communicate with third-parties; Communicate with internal customers and peers", "domainKnowledge" : "Ecommerce risk; Online ecommerce risk", "domainList" : [ "ecommerce-risk", "online-ecommerce-risk" ], "domainSpecificKnowledge" : [ "Ecommerce risk", "Online ecommerce risk" ], "communicationSkills" : "Written response; Verbal communication; Customer communication", "documentationSkills" : "Detailed annotations", "problemSolvingSkills" : "Problem solving; Analytical skills; Independent decision making", "outcomesObjectives" : "Elimination of online ecommerce risk; Achieve productivity targets; Achieve quality standards", "qualificationsBasic" : "Excellent written and spoken English skills, Ability to compose a grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to work independently, Make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems, Self disciplined, diligent, proactive & detail oriented, Time management and organizational skills, Effectively prioritizes work time, Excellent ability to determine situational needs and provide appropriate solutions", "qualificationsPreferred" : "Experience in the ecommerce payments space, Previous trust and safety experience, Experience succeeding in a customer-driven workplace, Analytical and capable of succeeding in a fast-paced team environment, Proven ability to work productively and efficiently in an independent setting, Proven ability to clearly communicate with managers and associates at all levels, Global perspective and solid understanding of business objectives, Excellent attention to detail and work with the highest level of accuracy", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards A day in the life • Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy Basic Qualifications: - Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems • Self disciplined, diligent, proactive & detail oriented • Time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards • Excellent ability to determine situational needs and provide appropriate solutions Preferred Qualifications: - Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy Our inclusive culture empowers Amazonians to deliver the best results for our customers. - Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Associate at ADCI. Skills: Transaction risk management, Investigation, Problem solving. Research and evaluate facts surrounding seller transactions. Take appropriate action on investigated transactions", "postedDate" : "2026-06-14T20:19:46.445", "createdAt" : "2026-06-14T20:19:46.445", "lastUpdated" : "2026-06-15T21:38:22.359", "ingestTimestamp" : "2026-06-14T20:19:46.445", "mongoId" : "6a2176c474d8ee00a0c1ad16", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439266/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Transaction authentication", "Complex transaction analysis", "Transaction risk management", "Investigation", "Problem solving", "Transaction investigation", "Risk management", "Process adherence", "Ecommerce risk", "Online ecommerce risk" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 510.60187, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e419f8b1b0376634c391", "title" : "Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents", "company" : "Amazon UK Services Ltd.", "industry" : "Project/Program/Product Management--Non-Tech, Risk Family, transportation and logistics", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Risk Manager in London, adjusted for the e-commerce industry and company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T00:57:39.395", "fingerprint" : "219ed764676894dd6cad1255f52b0682e4da3460487784e89c7598126d409d83", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072193/apply", "externalId" : "34819713-a9b5-445f-9167-25e0200467bb", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Risk management", "Incident management", "Process improvement" ], "hardSkillsList" : [ "Risk mitigation", "Incident prevention", "Data analysis" ], "softSkillsList" : [ "Empathy", "Influence", "Judgment", "Maturity", "Adaptability" ], "hardSkills" : [ { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Incident prevention", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathy" }, { "name" : "Influence" }, { "name" : "Judgment" }, { "name" : "Maturity" }, { "name" : "Adaptability" } ], "majorSkills" : "Risk management, Incident response, Stakeholder management", "majorSkillsList" : [ "Risk management", "Incident response", "Stakeholder management" ], "coreResponsibilities" : "Support incident management, Support risk mitigation, Provide empathetic experiences, Deep dive incidents, Drive accountability across organization, Generate insights to mitigate risk, Improve safety programs, Investigate sensitive tragedies, Handle sensitive tragedies, Coordinate response process, Communicate with involved parties, Communicate with senior leaders, Be responsible for customer experience, Be responsible for community member experience, Advocate for customers, Lead with empathy, Balance speed with evidence gathering, Champion customer trust, Dive into team workflows, Create efficiencies to scale, Lead process improvements, Identify risks, Identify key contributing factors, Assess risk, Partner across organization, Drive risk mitigation strategies, Drive incident prevention solutions, Provide support in emotionally charged situations, Remain composed, Remain empathetic, Remain supportive, Embrace ambiguity, Drive clarity across teams, Build relationships, Balance time between projects, Balance time for rapid response, Participate in on-call rotation, Lead rapid response activities", "teamCollaboration" : "Cross-functional coordination; Work with diverse audiences; Drive clarity across teams", "domainKnowledge" : "Last Mile logistics", "domainList" : [ "last-mile-logistics" ], "domainSpecificKnowledge" : [ "Last Mile logistics" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Root cause analysis; Analytical skills", "specialRequirements" : "Up to 15% international travel, Work flexibly across multiple time zones, On-call rotation", "qualificationsBasic" : "Knowledge of Microsoft Office products, Experience in compliance, audit or risk management, Bachelor's degree or equivalent", "qualificationsPreferred" : "Experience leveraging technology, Implementing lean principles / Six Sigma methodologies, Master's degree or equivalent, Emotional intelligence and experience supporting crisis, incident management or trauma", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As the Sr. Risk Manager for High Severity Incidents (HSI), you will support scaling our program world-wide as well as support incident management and risk mitigation. You will provide world-class empathetic experiences to support internal and external stakeholders after an incident. In this role, you will deep dive incidents, driving accountability across the organization and generating insights that will mitigate risk and improve safety programs. This is a large-scale, rapid response coordination program designed to ensure timely and thorough management of the highest severity incidents that affect any of our Last Mile drivers, customers, or community members. We investigate and handle the most sensitive of tragedies with professionalism and care, and coordinate the process of response through thoughtful communication with all involved, including the most senior leaders at Amazon. You will be responsible for the experience of our customers and community members during some of the hardest moments of their lives. The role requires a leader who is connected to the details, advocates for customers, leads with empathy, and can effectively influence senior leaders. They will possess a detailed understanding of how to balance speed with evidence gathering and be able to champion customer trust. The leader will dive into team workflows and create efficiencies to scale and lead processes improvements, as well as identify risks and key contributing factors to high severity incidents. They will assess risk and partner across the organization to drive risk mitigation strategies and incident prevention solutions. A successful candidate will possess high emotional intelligence and the capacity to provide support in emotionally charged situations. This includes the ability to remain composed, empathetic, and supportive when dealing with individuals affected by a tragic incident. The candidate should embrace ambiguity and drive clarity across teams and organizations. This role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences. Balancing time between projects and rapid response is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role. This role is required to participate in an on-call rotation to lead rapid response activities. Emotional intelligence and experience supporting crisis, incident management or trauma strongly preferred. • Role requires up to 15% international travel • Must be able to work flexibly across multiple time zones • Experience working in fast-paced, ambiguous environments • Position requires strong adaptability to changing priorities • Ability to influence without direct authority • Experience in stakeholder management at senior levels Basic Qualifications: - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent Preferred Qualifications: - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents at Amazon UK Services Ltd.. Skills: Risk management, Incident response, Stakeholder management. Support incident management. Support risk mitigation", "postedDate" : "2026-06-13T12:15:59.407", "createdAt" : "2026-06-13T12:15:59.407", "lastUpdated" : "2026-06-15T00:57:39.395", "ingestTimestamp" : "2026-06-13T12:15:59.407", "mongoId" : "68c2e419f8b1b0376634c391", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072193/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Risk mitigation", "Incident prevention", "Data analysis", "Empathy", "Influence", "Judgment", "Maturity", "Adaptability", "Risk management", "Incident response", "Stakeholder management", "Incident management", "Process improvement", "Last Mile logistics", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 509.27472, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c86e274d8ee00a09683a7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T09:13:36.986", "fingerprint" : "b01cbee827612b5e21ccab9907672ca675c8bb5614b20562fab54c0141349caa", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, Service Management, Root Cause Analysis", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "Service Management", "Root Cause Analysis" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate incident investigation, Coordinate incident troubleshooting, Coordinate incident resolution, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incident resolution within SLAs, Ensure incident closure within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Internal teams; External teams; Cross-functional teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Quick restoration of services; Incident resolution within defined SLAs; Minimal business impact during incidents; Continuous service improvement", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, Service Management, Root Cause Analysis. Manage Incident Management lifecycle. Coordinate incident investigation", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T02:43:12.219", "lastUpdated" : "2026-06-15T09:13:36.986", "ingestTimestamp" : "2026-06-14T02:43:12.219", "mongoId" : "6a2c86e274d8ee00a09683a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "Service Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "ITIL", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "ServiceNow", "JIRA" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 509.1498, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e426f8b1b0376634c669", "title" : "Investigations Manager I, Investigations", "company" : "AOSP-V - M26", "industry" : "Investigation Loss Prevention, Investigation, selling partner services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigations Manager I in Metro Manila, Philippines, adjusted for manager seniority and full-time employment." }, "location" : "PHL", "locations" : [ "PHL" ], "timestamp" : "2026-06-15T03:43:46.454", "fingerprint" : "aa186b514d968f58d39e6feecd761dabb3ba650b8faad0fcf632864edec092c1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3076887/apply", "externalId" : "9a6030a1-ee9a-4a0e-9be8-9d1679d304a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5736108,121.0329706" }, { "city" : "Cavite", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.2554073,120.8671503" }, { "city" : "Bulacan", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.0000000,121.0833330" }, { "city" : "Laguna", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.1696476,121.3336526" }, { "city" : "Rizal", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6500000,121.2500000" } ], "locationText" : "Metro Manila, Philippines; Cavite, Philippines; Bulacan, Philippines; Laguna, Philippines; Rizal, Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Excel, Data visualization, Process mapping", "professionalSkills" : [ "Performance management", "Process improvement", "Problem-solving", "Data analysis", "Decision making" ], "hardSkillsList" : [ "Root cause analysis", "Performance tracking", "Metrics-based decision making" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance tracking", "level" : "intermediate" }, { "name" : "Metrics-based decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People management, Business operations, Process improvement", "majorSkillsList" : [ "People management", "Business operations", "Process improvement" ], "coreResponsibilities" : "Lead investigations team, Develop team performance, Achieve performance goals, Implement training programs, Allocate work, Conduct performance reviews, Mentor new managers, Mentor high-potential employees, Lead site functional responsibilities, Implement digital solutions, Communicate policies and updates, Ensure compliance and consistency, Manage SLAs, Track real-time performance, Monitor quality and productivity, Use AI quality monitoring, Make data-driven decisions, Identify customer issues, Analyze customer feedback, Implement targeted solutions, Use AI for pattern recognition, Build process improvements, Drive process improvement culture, Implement lean methodologies, Automate processes, Optimize processes with data, Collaborate cross-functionally, Eliminate accuracy barriers, Eliminate productivity barriers, Eliminate quality barriers, Conduct process assessments, Implement automated solutions, Identify bottlenecks with analytics, Develop operating procedures", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Contact Center Operations", "domainList" : [ "contact-center-operations" ], "domainSpecificKnowledge" : [ "Contact Center Operations" ], "toolProficiency" : [ "Microsoft Office Suite", "Excel", "AI tools" ], "communicationSkills" : "Communicate complex problems; Present process improvements", "documentationSkills" : "Documentation processes", "problemSolvingSkills" : "Root cause analysis; Problem-solving methodologies; Data-driven decision making; Analytical skills", "specialRequirements" : "Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, Reliable ISP 200 MBPS, 100 GB data, Internet backup, Power backup, Private work area, Free of distractions", "outcomesObjectives" : "Achieve performance goals; Achieve network-wide vision", "qualificationsBasic" : "Bachelor's Degree, 2+ years people leadership, Contact Center Operations experience", "qualificationsPreferred" : "Advanced proficiency Microsoft Office, Excel for data analysis, Data visualization tools, Process mapping tools, Analytical tools for root cause analysis, Project management methodologies, Cross-functional process improvement projects", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. Remote Work Requirement A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages. Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer. Key job responsibilities People Management: • Leading and developing a team of 18-21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data-driven insights. • Develop and achieve performance goals and objectives aligned with network-wide vision, utilizing performance analytics tools to track progress. • Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools. • Mentoring new managers and high-potential employees, including guidance on leveraging available technology and process improvement methodologies. • Leading Site Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable. • Communicating policies and updates to investigations associates through established channels and digital platforms. • Ensure compliance and consistency through systematic monitoring and documentation processes. Business/Operations Management: • Management of SLAs using real-time tracking systems and performance dashboards. • Responsible for quality and productivity of assigned team, leveraging both traditional metrics and AI-assisted quality monitoring tools. • Developing and achieving performance goals through data-driven decision making and operational excellence. • Identifying customer issues through: • Analysis of customer feedback and trends • Implementing targeted solutions • Using available AI tools for pattern recognition • Building process improvements based on findings • Drive process improvement and continuous improvement culture through: • Traditional 'kaizen' and lean methodologies • Strategic automation where applicable • Data-driven process optimization • Cross-functional collaboration • Identifying and eliminating barriers to accuracy, productivity, and quality by: • Conducting regular process assessments • Implementing automated solutions for routine tasks • Using analytics to identify bottlenecks • Developing standardized operating procedures • Leveraging appropriate technology solution Basic Qualifications: • Basic Qualifications: Education and Experience: • Bachelor's Degree from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements • Experience in developing and implementing standard operating procedures • Proven ability to coach teams on problem-solving methodologies. Communication: • English language fluency • Ability to effectively communicate complex problems and solutions to various stakeholders • Experience in documenting and presenting process improvement initiatives. Process Improvement Expertise: • Proven experience implementing process improvement methodologies • Knowledge of root cause analysis tools and techniques (5-Why, Fishbone diagrams, Pareto analysis) • Experience leading continuous improvement initiatives and measuring their impact. Analytical and Decision-Making: • Strong analytical skills with ability to identify trends and patterns in data • Experience in performance tracking and metrics-based decision making • Capability to translate data insights into actionable improvements. Preferred Qualifications: Technical Skills: • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting • Experience with data visualization and process mapping tools • Demonstrated ability to use analytical tools for root cause analysis and problem-solving. Project Management: • Understanding of project management methodologies and their practical application • Experience in leading cross-functional process improvement projects • Ability to manage multiple initiatives while maintaining operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigations Manager I, Investigations at AOSP-V - M26. Skills: People management, Business operations, Process improvement. Lead investigations team. Develop team performance", "postedDate" : "2026-06-13T19:40:08.192", "createdAt" : "2026-06-13T19:40:08.192", "lastUpdated" : "2026-06-15T03:43:46.454", "ingestTimestamp" : "2026-06-13T19:40:08.192", "mongoId" : "68c2e426f8b1b0376634c669", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3076887/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Performance tracking", "Metrics-based decision making", "Leadership", "Mentoring", "People management", "Business operations", "Process improvement", "Performance management", "Problem-solving", "Data analysis", "Decision making", "Project management", "Contact Center Operations", "Microsoft Office Suite", "Excel", "AI tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 506.7405, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "69fda4e34c40e2acd1b99798", "title" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management", "company" : "Amazon.com Services LLC", "industry" : "Investigation Loss Prevention, Amazon Corporate Security, amazon security", "salary" : { "min" : 90000.0, "max" : 157600.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Irvine, California, USA", "locations" : [ "Irvine, California, USA" ], "timestamp" : "2026-06-15T02:55:59.366", "fingerprint" : "a0f88d636caca07998eef6297e0afacb1f86f0626065d9a58f1d817a029f2bf9", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413494/apply", "externalId" : "d2ff6319-f031-4f62-9fce-61aaafe930f2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Behavioral Threat Assessment", "Investigations", "Incident Management", "Security Operations" ], "hardSkillsList" : [ "Interviewing techniques", "CCTV analysis" ], "softSkillsList" : [ "High judgment", "Integrity" ], "hardSkills" : [ { "name" : "Interviewing techniques", "level" : "intermediate" }, { "name" : "CCTV analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High judgment" }, { "name" : "Integrity" } ], "majorSkills" : "Behavioral Threat Assessment, Investigations, Incident Management", "majorSkillsList" : [ "Behavioral Threat Assessment", "Investigations", "Incident Management" ], "coreResponsibilities" : "Oversee incident response, Manage workplace incidents, Lead multi-disciplinary teams, Assess behavior, Investigate actions, Implement protective measures, Build collaborative partnerships, Serve as key liaison, Perform threat assessments, Investigate workplace incidents, Organize multiple incidents, Prioritize multiple incidents, Investigate concurrent incidents, Conduct interviews, Analyze CCTV video, Analyze access control systems, Analyze data collection capabilities, Use Microsoft products, Use Adobe products, Use case management system, Deliver investigative information, Deliver investigative reports, Deliver investigative assessments, Deliver investigative presentations, Document risks, Report risks, Escalate risks, Document threats, Report threats, Escalate threats, Document issues, Report issues, Escalate issues", "teamCollaboration" : "Cross-functional stakeholders; Security partners; Global security teams; Regional security teams; Local security teams", "domainKnowledge" : "Workplace Incident Management; Behavioral Threat Assessment; Social Work; Law Enforcement", "domainList" : [ "workplace-incident-management", "behavioral-threat-assessment", "social-work", "law-enforcement" ], "domainSpecificKnowledge" : [ "Workplace Incident Management", "Behavioral Threat Assessment", "Social Work", "Law Enforcement" ], "toolProficiency" : [ "Microsoft products", "Adobe products" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Investigative documentation", "problemSolvingSkills" : "Problem-solver", "qualificationsBasic" : "Bachelor's degree or equivalent, Experience in security field, Experience in managerial role, Experience working in office environment", "qualificationsPreferred" : "5+ years security management experience, 5+ years law enforcement experience, 5+ years risk management experience, 5+ years legal experience, Bachelor's degree in Criminal Justice, Bachelor's degree in Security, Bachelor's degree in Law Enforcement, Bachelor's degree in Business", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Workplace Incident Management (WIM) Team is searching for a Senior WIM Investigator to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Senior WIM Investigator is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Senior WIM Investigator will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity. Key job responsibilities • Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). • Serve as the key liaison for global, regional and local security teams. • Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. • Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. • Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. • Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. • Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. • Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. • Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - Bachelor's degree or equivalent in business or a related field - Experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role - Experience working in an office environment Preferred Qualifications: - 5+ years of facility/corporate security management, law enforcement, risk management, legal, or related industries experience - Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 90,100.00 - 157,600.00 USD annually", "summaryDescription" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management at Amazon.com Services LLC. Skills: Behavioral Threat Assessment, Investigations, Incident Management. Oversee incident response. Manage workplace incidents", "postedDate" : "2026-06-13T04:40:58.457", "createdAt" : "2026-06-13T04:40:58.457", "lastUpdated" : "2026-06-15T02:55:59.366", "ingestTimestamp" : "2026-06-13T04:40:58.457", "mongoId" : "69fda4e34c40e2acd1b99798", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413494/apply", "salaryAnnualMin" : 90000, "salaryAnnualMax" : 157600, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Interviewing techniques", "CCTV analysis", "High judgment", "Integrity", "Behavioral Threat Assessment", "Investigations", "Incident Management", "Security Operations", "Workplace Incident Management", "Social Work", "Law Enforcement", "Microsoft products", "Adobe products" ], "skillCount" : 13, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 499.7114, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6931903470f0b99d58087a79", "title" : "Availability TPM, DC Availability - Programs", "company" : "Amazon Web Services, Inc.", "industry" : "Project/Program/Product Management--Technical, Technical Program Management, Cloud Computing", "salary" : { "min" : 114500.0, "max" : 197800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T02:08:58.885", "fingerprint" : "ff93acf8273d6ff29addb1759c3dd69859773ad171f79f6a4ade9faef43a2a3e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3136806/apply", "externalId" : "fd77257b-2536-4cf8-a47a-ae1d4a4a4667", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Business process innovation", "Technology innovation" ], "hardSkillsList" : [ "Data analysis", "Metrics analysis", "Risk management", "Trade-off analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Metrics analysis", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Trade-off analysis", "level" : "intermediate" } ], "majorSkills" : "Program management, Process improvement, Cross-functional coordination", "majorSkillsList" : [ "Program management", "Process improvement", "Cross-functional coordination" ], "coreResponsibilities" : "Manage operational relationships, Drive increased performance, Use data and metrics, Develop business cases, Interact with customers, Collaborate with sponsors, Define complex solutions, Deliver complex solutions, Recognize simplification opportunities, Drive process simplification, Contribute to technical designs, Influence technical designs, Drive teamwork, Drive communication, Drive collaboration, Drive commitment, Lead project delivery, Lead program delivery, Anticipate bottlenecks, Provide escalation management, Anticipate tradeoffs, Make tradeoffs, Identify risks, Assess risks, Track risks, Mitigate risks, Create program information, Maintain program information, Disseminate program information", "teamCollaboration" : "Cross functional teams; Internal operations business partners; Multiple internal teams; Disparate groups", "projectManagementSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management" ], "domainKnowledge" : "Data center facilities; Mission critical facilities", "domainList" : [ "data-center-facilities", "mission-critical-facilities" ], "domainSpecificKnowledge" : [ "Data center facilities", "Mission critical facilities" ], "communicationSkills" : "Program information dissemination", "innovationCreativity" : "Business process innovation; Technology innovation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making; Troubleshooting", "specialRequirements" : "25% travel", "qualificationsBasic" : "3+ years technical product management, 3+ years program management, 3+ years project management disciplines, 3+ years data center experience, 3+ years mission critical facilities experience", "qualificationsPreferred" : "3+ years working with engineering teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At AWS, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, smart, and driven individual. The Data Center Availability team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams. The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities. Our team of TPMs work with senior product and engineering leaders to define strategy and requirements. They design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, they are expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. They also identify opportunities to converge overlapping technical efforts, and drive the long term strategy. Key job responsibilities The successful candidate is able to: Manage Operational relationships with support teams and internal operations business partners to drive increased performance Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions Proactively recognize and drive opportunities to simplify processes Contribute to and influence technical designs Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities Lead the effective and efficient delivery of large, complex technical projects and programs Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Identify, assess, track and mitigate issues and risks at multiple levels Create, maintain and disseminate program information to stakeholders Travel up to 25% About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 3+ years of technical product or program management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience Preferred Qualifications: - 3+ years of working directly with engineering teams experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Availability TPM, DC Availability - Programs at Amazon Web Services, Inc.. Skills: Program management, Process improvement, Cross-functional coordination. Manage operational relationships. Drive increased performance", "postedDate" : "2026-06-13T16:26:42.965", "createdAt" : "2026-06-13T16:26:42.965", "lastUpdated" : "2026-06-15T02:08:58.885", "ingestTimestamp" : "2026-06-13T16:26:42.965", "mongoId" : "6931903470f0b99d58087a79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3136806/apply", "salaryAnnualMin" : 114500, "salaryAnnualMax" : 197800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Metrics analysis", "Risk management", "Trade-off analysis", "Program management", "Process improvement", "Cross-functional coordination", "Business process innovation", "Technology innovation", "Scope management", "Schedule management", "Budget management", "Quality management", "Critical path management", "Data center facilities", "Mission critical facilities" ], "skillCount" : 16, "jobCategory" : "project-management", "dataQualityScore" : 0.8888889, "_score" : 498.14758, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e426f8b1b0376634c660", "title" : "Investigations Manager I, Investigations", "company" : "AOSP-V - M26", "industry" : "Investigation Loss Prevention, Investigation, selling partner services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigations Manager I in Metro Manila, Philippines, adjusted for manager seniority and full-time employment." }, "location" : "PHL", "locations" : [ "PHL" ], "timestamp" : "2026-06-15T08:16:51.059", "fingerprint" : "3876706169b0ceb4f3cc9c27154815746a550def5ed7c46e6e75a397337993f1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071098/apply", "externalId" : "565753db-8927-468f-aeb7-05a498460d42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5736108,121.0329706" }, { "city" : "Cavite", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.2554073,120.8671503" }, { "city" : "Bulacan", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.0000000,121.0833330" }, { "city" : "Laguna", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.1696476,121.3336526" }, { "city" : "Rizal", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6500000,121.2500000" } ], "locationText" : "Metro Manila, Philippines; Cavite, Philippines; Bulacan, Philippines; Laguna, Philippines; Rizal, Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "People management", "Performance management", "Business operations management", "Process improvement", "Continuous improvement", "Data-driven decision making", "Operational excellence", "Cross-functional collaboration", "Root cause analysis", "Lean methodologies", "Strategic automation", "Data-driven process optimization" ], "hardSkillsList" : [ "Performance analytics", "Quality monitoring", "Process assessment", "Data analysis", "Problem-solving methodologies", "Process improvement methodologies", "Metrics-based decision making" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Performance analytics", "level" : "intermediate" }, { "name" : "Quality monitoring", "level" : "intermediate" }, { "name" : "Process assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem-solving methodologies", "level" : "intermediate" }, { "name" : "Process improvement methodologies", "level" : "intermediate" }, { "name" : "Metrics-based decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People leadership, Process improvement, Data analysis", "majorSkillsList" : [ "People leadership", "Process improvement", "Data analysis" ], "coreResponsibilities" : "Lead and develop investigations team, Manage team performance, Coordinate team performance, Evaluate team performance, Develop performance goals, Achieve performance goals, Track progress using analytics, Conduct interviews, Implement training programs, Allocate work, Conduct performance reviews, Mentor new managers, Mentor high-potential employees, Lead site level functional responsibilities, Implement digital solutions, Communicate policies and updates, Ensure compliance, Ensure consistency, Monitor processes, Document processes, Manage SLAs, Track SLAs in real-time, Monitor performance dashboards, Ensure quality of assigned team, Ensure productivity of assigned team, Identify customer issues, Analyze customer feedback, Analyze customer trends, Implement targeted solutions, Use AI tools for pattern recognition, Build process improvements, Drive process improvement culture, Drive continuous improvement culture, Apply kaizen methodologies, Apply lean methodologies, Apply strategic automation, Optimize processes using data, Collaborate cross-functionally, Identify barriers to accuracy, Identify barriers to productivity, Identify barriers to quality, Conduct process assessments, Implement automated solutions, Identify bottlenecks using analytics, Develop standardized operating procedures", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Project management methodologies", "Cross-functional projects" ], "domainKnowledge" : "Contact Center Operations", "domainList" : [ "contact-center-operations" ], "domainSpecificKnowledge" : [ "Contact Center Operations" ], "toolProficiency" : [ "Microsoft Office Suite", "Excel", "Pivot tables", "Reporting tools", "Analytical tools" ], "communicationSkills" : "Communicate complex problems; Communicate solutions; Document processes; Present process improvement initiatives", "documentationSkills" : "Document processes; Document findings", "problemSolvingSkills" : "Problem-solving methodologies; Root cause analysis; Data-driven decision making; Analytical skills; Identify trends; Identify patterns", "specialRequirements" : "Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, Reliable ISP (200 MBPS+), Internet and power backup, Private work area, Free of distractions", "qualificationsBasic" : "Bachelor's Degree, 2+ years people leadership, Contact Center Operations experience, English language fluency, Ability to document and present process improvement initiatives, Proven experience implementing process improvement methodologies, Knowledge of root cause analysis tools, Experience leading continuous improvement initiatives, Analytical skills, Experience in performance tracking, Capability to translate data insights into actionable improvements", "qualificationsPreferred" : "Advanced proficiency in Microsoft Office Suite, Experience with data visualization tools, Experience with process mapping tools, Demonstrated ability to use analytical tools, Understanding of project management methodologies, Experience in leading cross-functional process improvement projects, Ability to manage multiple initiatives", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. Remote Work Requirement A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages. Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer. Key job responsibilities People Management: • Leading and developing a team of 18-21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data-driven insights. • Develop and achieve performance goals and objectives aligned with network-wide vision, utilizing performance analytics tools to track progress. • Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools. • Mentoring new managers and high-potential employees, including guidance on leveraging available technology and process improvement methodologies. • Leading Site Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable. • Communicating policies and updates to investigations associates through established channels and digital platforms. • Ensure compliance and consistency through systematic monitoring and documentation processes. Business/Operations Management: • Management of SLAs using real-time tracking systems and performance dashboards. • Responsible for quality and productivity of assigned team, leveraging both traditional metrics and AI-assisted quality monitoring tools. • Developing and achieving performance goals through data-driven decision making and operational excellence. • Identifying customer issues through: • Analysis of customer feedback and trends • Implementing targeted solutions • Using available AI tools for pattern recognition • Building process improvements based on findings • Drive process improvement and continuous improvement culture through: • Traditional 'kaizen' and lean methodologies • Strategic automation where applicable • Data-driven process optimization • Cross-functional collaboration • Identifying and eliminating barriers to accuracy, productivity, and quality by: • Conducting regular process assessments • Implementing automated solutions for routine tasks • Using analytics to identify bottlenecks • Developing standardized operating procedures • Leveraging appropriate technology solution Basic Qualifications: • Basic Qualifications: Education and Experience: • Bachelor's Degree from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements • Experience in developing and implementing standard operating procedures • Proven ability to coach teams on problem-solving methodologies. Communication: • English language fluency • Ability to effectively communicate complex problems and solutions to various stakeholders • Experience in documenting and presenting process improvement initiatives. Process Improvement Expertise: • Proven experience implementing process improvement methodologies • Knowledge of root cause analysis tools and techniques (5-Why, Fishbone diagrams, Pareto analysis) • Experience leading continuous improvement initiatives and measuring their impact. Analytical and Decision-Making: • Strong analytical skills with ability to identify trends and patterns in data • Experience in performance tracking and metrics-based decision making • Capability to translate data insights into actionable improvements. Preferred Qualifications: Technical Skills: • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting • Experience with data visualization and process mapping tools • Demonstrated ability to use analytical tools for root cause analysis and problem-solving. Project Management: • Understanding of project management methodologies and their practical application • Experience in leading cross-functional process improvement projects • Ability to manage multiple initiatives while maintaining operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigations Manager I, Investigations at AOSP-V - M26. Skills: People leadership, Process improvement, Data analysis. Lead and develop investigations team. Manage team performance", "postedDate" : "2026-06-13T16:04:15.639", "createdAt" : "2026-06-13T16:04:15.639", "lastUpdated" : "2026-06-15T08:16:51.059", "ingestTimestamp" : "2026-06-13T16:04:15.639", "mongoId" : "68c2e426f8b1b0376634c660", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071098/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Performance analytics", "Quality monitoring", "Process assessment", "Data analysis", "Problem-solving methodologies", "Process improvement methodologies", "Metrics-based decision making", "Leadership", "Mentoring", "People leadership", "Process improvement", "People management", "Performance management", "Business operations management", "Continuous improvement", "Data-driven decision making", "Operational excellence", "Cross-functional collaboration", "Root cause analysis", "Lean methodologies", "Strategic automation", "Data-driven process optimization", "Project management methodologies", "Cross-functional projects", "Contact Center Operations", "Microsoft Office Suite", "Excel", "Pivot tables", "Reporting tools", "Analytical tools" ], "skillCount" : 30, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 497.63882, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305abef292fd229cf5500b", "title" : "Health Information Specialist", "company" : "Datavant", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Health Information Specialists in Austin, TX, adjusted for company size and industry." }, "location" : "Texas", "locations" : [ "Texas" ], "timestamp" : "2026-06-16T08:01:31.292", "fingerprint" : "833a6d24bfc549fdd6565511685e0f87affae7a6f9abb943c8f915eca57d75ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.datavant.com/about/careers/open-roles/job?gh_jid=5138321008", "externalId" : "5138321008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights - Onsite position in Austin, TX - Full-time, Mo-Fri 8:00 am-4:30pm - Front desk processing medical records requests and customer service duties - Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance - Tremendous growth opportunities both locally and nationwide What We’re Looking For - Strong customer service and clerical skills - Proficient in Microsoft Office, including Word and Excel - Comfortable working in a high-volume production environment - Medical office experience preferred - Willingness to learn and grow within Datavant You will: Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Must meet productivity expectations as outlined at specific site. May schedules pick-ups. Other duties as assigned. What you will bring to the table: High School Diploma or GED. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in the English language. Detail and quality oriented as it relates to accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast-paced environment. Bonus points if: Experience in a healthcare environment. Previous production/metric-based work experience. In-person customer service experience. Ability to build relationships with on-site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.", "summaryDescription" : "Health Information Specialist at Datavant", "postedDate" : "2026-06-15T23:27:52.056", "createdAt" : "2026-06-15T23:27:52.056", "lastUpdated" : "2026-06-16T08:01:31.292", "ingestTimestamp" : "2026-06-15T23:27:52.056", "mongoId" : "6a305abef292fd229cf5500b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 496.8064, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307671f292fd229c019d69", "title" : "Information Security Analyst", "company" : "Billtrust", "industry" : "FinTech", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Information Security Analyst in India, adjusted for mid-seniority, FinTech industry, and company size." }, "location" : "India", "locations" : [ "India" ], "certifications" : [ "CompTIA Security+", "CISA", "CISSP", "ISO 27001 Lead Implementer" ], "timestamp" : "2026-06-16T10:56:45.318", "fingerprint" : "eeacff322dd139ae2da3f408ae64f9e900c2547981be40941000b7701261f38c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.billtrust.com/careers/job-openings/?gh_jid=7719276003", "externalId" : "7719276003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Risk assessment" ], "majorSkills" : "Information Security, Compliance, Risk Management", "majorSkillsList" : [ "Information Security", "Compliance", "Risk Management" ], "coreResponsibilities" : "Support compliance and assurance programs, Contribute to risk assessment activities, Protect systems powering business payments platform, Assist with PCI DSS assessments, Support HIPAA BAA obligations, Document findings clearly and concisely", "teamCollaboration" : "Work closely with cross-functional teams", "domainKnowledge" : "Financial reporting controls; PCI DSS; HIPAA BAA obligations; ISMS documentation", "domainList" : [ "financial-reporting-controls", "pci-dss", "hipaa-baa-obligations", "isms-documentation" ], "domainSpecificKnowledge" : [ "Financial reporting controls", "PCI DSS", "HIPAA BAA obligations", "ISMS documentation" ], "documentationSkills" : "ISMS documentation; Control evidence", "qualificationsBasic" : "Bachelor's degree in Information Systems, Computer Science, Business, or a related field — or equivalent experience", "qualificationsPreferred" : "Exposure to GRC tools or audit management platforms, Experience supporting external audit engagements (SOC, PCI QSA, ISO certification body), Relevant certification in progress or obtained (e. g. , CompTIA Security+, CISA, CISSP, ISO 27001 Lead Implementer), Basic familiarity with vulnerability assessment tools or security monitoring platforms", "remoteFriendly" : false, "rawDescription" : "Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. Information Security Analyst Information Security Analyst will support Billtrust's compliance and assurance programs across our key security frameworks, contribute to risk assessment activities, and help protect the systems that power our business payments platform. You'll work closely with cross-functional teams and report to the Information Security Manager. Assurance Frameworks This role directly supports Billtrust's compliance posture across the following frameworks: Framework Scope SOC 1 / ISAE 3402 Financial reporting controls maintain ISMS documentation and control evidence Assist with PCI DSS assessments, including scope validation, control testing, and QSA coordination Support HIPAA BAA obligations, including risk analysis activities and documentation of safeguards Risk ability to document findings clearly and concisely Bachelor's degree in Information Systems, Computer Science, Business, or a related field — or equivalent experience Preferred: Exposure to GRC tools or audit management platforms Experience supporting external audit engagements (SOC, PCI QSA, ISO certification body) Relevant certification in progress or obtained (e.g., CompTIA Security+, CISA, CISSP, ISO 27001 Lead Implementer) Basic familiarity with vulnerability assessment tools or security monitoring platforms", "summaryDescription" : "Information Security Analyst at Billtrust. Skills: Information Security, Compliance, Risk Management. Support compliance and assurance programs. Contribute to risk assessment activities", "postedDate" : "2026-06-16T01:21:47.894", "createdAt" : "2026-06-16T01:21:47.894", "lastUpdated" : "2026-06-16T10:56:45.318", "ingestTimestamp" : "2026-06-16T01:21:47.894", "mongoId" : "6a307671f292fd229c019d69", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Information Security", "Compliance", "Risk Management", "Risk assessment", "Financial reporting controls", "PCI DSS", "HIPAA BAA obligations", "ISMS documentation", "CompTIA Security+", "CISA", "CISSP", "ISO 27001 Lead Implementer" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 491.38428, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc3b674d8ee00a0a0a4b3", "title" : "WIM Investigator, AmSec Workplace Incident Management", "company" : "Amazon UK Services Ltd.", "industry" : "Investigation Loss Prevention, Amazon Corporate Security, amazon security", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Investigator in the E-commerce industry in London, UK, adjusted for company size and specific role." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-16T02:21:53.395", "fingerprint" : "376eb2f6a36106746de5d749eb88a1ae7d43d91df3148d9cf8b8cfa3818b22a8", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10447519/apply", "externalId" : "76634538-8a68-45b7-a5de-7e752d3bd50e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Workplace Incident Management (WIM) Team is searching for a WIM Investigator to join the team. In this role, you will oversee incident response for the Europe, Middle East and Africa (EMEA) Region. This position is an individual contributor and will report to the Regional WIM Manager, EMEA Region. The WIM Investigator assess and manages workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the WIM Investigator will work with multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; has experience managing multiple caseloads of varying priority; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity. Key job responsibilities - Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). - Conduct comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. - Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. - Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. - Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. - Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. - Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. - Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. Basic Qualifications: - Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business - Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response. Preferred Qualifications: - Bachelor's degree or equivalent - Experience in facility/corporate security management, law enforcement, risk management, legal, or related industries Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "WIM Investigator, AmSec Workplace Incident Management at Amazon UK Services Ltd.", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T20:12:47.299", "lastUpdated" : "2026-06-16T02:21:53.395", "ingestTimestamp" : "2026-06-14T20:12:47.299", "mongoId" : "6a2cc3b674d8ee00a0a0a4b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10447519/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 488.71106, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065e2f292fd229cfac1f6", "title" : "Team Member (Weekend Availability)", "company" : "Circle K", "salary" : { "min" : 26000.0, "max" : 32000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level retail positions in Albuquerque, NM, adjusted for Circle K's company size and industry." }, "location" : "Store 2741236 Albuquerque NM", "locations" : [ "Store 2741236 Albuquerque NM", "United States of America" ], "timestamp" : "2026-06-16T12:19:11.082", "fingerprint" : "03d5564b726fd6e846327625075255dec23dd93b977e49d555da44e0ee722d92", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-2741236-Albuquerque-NM/Team-Member--Weekend-Availability-_R595962", "externalId" : "R595962", "industryFunction" : { }, "locationPoint" : "35.08449,-106.65114", "structuredLocations" : [ { "city" : "Albuquerque", "state" : "New Mexico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.0841034,-106.6509850" } ], "locationText" : "Albuquerque, New Mexico, United States", "minimumEducation" : "High School", "remoteFriendly" : false, "rawDescription" : "Store 2741236: 3440 Isleta Blvd SW, Albuquerque, New Mexico 87105 # _**Shift Availability**_ Flexible Availability ** _Time Type_** **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement _**Your key responsibilities:**_ You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions **Great if you have:** * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Team Member (Weekend Availability) at Circle K", "postedDate" : "2026-06-16T03:51:42.323", "createdAt" : "2026-06-16T03:51:42.311", "lastUpdated" : "2026-06-16T12:19:11.082", "ingestTimestamp" : "2026-06-16T03:51:42.311", "mongoId" : "6a3065e2f292fd229cfac1f6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-2741236-Albuquerque-NM/Team-Member--Weekend-Availability-_R595962", "salaryAnnualMin" : 26000, "salaryAnnualMax" : 32000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.6666667, "_score" : 487.43732, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306fd5f292fd229cfed7df", "title" : "Security Incident Response Manager", "company" : "Stripe", "industry" : "FinTech", "salary" : { "min" : 110000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager-level Security Incident Response Manager in the FinTech industry in Ireland, adjusted for seniority and company size." }, "location" : "Ireland Locations", "locations" : [ "Ireland Locations" ], "timestamp" : "2026-06-16T11:17:32.753", "fingerprint" : "5f1795380bd689254fa4ec13a24c81721330e837ac870f097537d3dd799086da", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://stripe.com/jobs/search?gh_jid=8007205", "externalId" : "8007205", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Python, SQL, MacOS, Linux, Windows", "professionalSkills" : [ "Security management", "Data analytics", "Network security", "Digital forensics", "Incident response", "Threat intelligence", "Data processing", "Data analysis" ], "hardSkillsList" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Network security", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response Management, Security Operations, Team Leadership, Threat Analysis", "majorSkillsList" : [ "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis" ], "coreResponsibilities" : "Leverage security management experience, Improve incident response capabilities, Manage team of security analysts, Manage investigators, Manage responders, Hire team members, Train team members, Evaluate team performance, Provide technical guidance, Develop response procedures, Ensure timely resolution of casework, Collaborate with internal stakeholders, Make continuous improvements to incident response function, Lead team of security analysts, Support team of security analysts, Triage threats, Assess threats, Respond to threats, Provide technical guidance to team, Influence organizational mission, Influence organizational vision, Ensure prioritization of project work, Ensure delivery of project work, Align project work with security roadmaps, Strengthen KPIs for response operations, Strengthen metrics for response operations, Provide clear reporting to stakeholders, Provide consistent reporting to stakeholders, Work cross-functionally with security engineering teams, Gather requirements for analyzing security events data, Gather requirements for responding to security events data, Protect Stripe networks, Protect Stripe systems, Protect Stripe data, Develop strategies for incident response, Document strategies for incident response, Implement strategies for incident response, Develop runbooks for incident response, Document runbooks for incident response, Implement runbooks for incident response, Develop capabilities for incident response, Document capabilities for incident response, Implement capabilities for incident response, Continuously improve security processes, Continuously improve response capabilities, Collaborate with security engineers, Collaborate with security analysts, Coach individual contributors, Mentor individual contributors, Enable career development, Champion quality standards within team", "teamCollaboration" : "Cross-functional teams; Security Analytics teams; Detection teams; Security engineering teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Threat actor tactics; Threat actor techniques; Threat actor procedures; Security incident response; Network security; Digital forensics; Data analytics", "domainList" : [ "threat-actor-tactics", "threat-actor-techniques", "threat-actor-procedures", "security-incident-response", "network-security", "digital-forensics", "data-analytics" ], "domainSpecificKnowledge" : [ "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Network security", "Digital forensics", "Data analytics" ], "toolProficiency" : [ "Chronicle", "Tines", "Osquery", "Splunk" ], "communicationSkills" : "Operational reporting; Incident reporting", "documentationSkills" : "Response procedures; Runbooks", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely and effective resolution of casework", "qualificationsBasic" : "5+ years leading Security Operations or Incident Response teams, Hands-on, technical management experience, B.S. or M.S. Computer Science or related field, Equivalent experience in Security, Experience recruiting, growing, and leading technical teams, Performance management experience, Excellent written and verbal communication skills, Ability to develop and deliver operational or incident-related information to leadership, Advanced knowledge of data analytics, Advanced knowledge of network security, Advanced knowledge of digital forensics, Advanced knowledge of incident response investigations, Experience with Python, Experience with SQL, Familiarity with macOS, Familiarity with Linux, Familiarity with Windows, Understanding of threat actor TTPs", "qualificationsPreferred" : "Broad knowledge across information security domain, Familiarity with endpoint security, Familiarity with email security, Familiarity with network security, Familiarity with identity management, Familiarity with cloud security, Familiarity with vulnerability management, Familiarity with incident response, Familiarity with threat intelligence, Experience with engineering, Experience with data processing and analysis tools, Familiarity with network observability, Familiarity with security software, Familiarity with data engineering solutions, Familiarity with Chronicle, Familiarity with Tines, Familiarity with osquery, Familiarity with Splunk", "remoteFriendly" : true, "rawDescription" : "Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effective resolution of casework. You will also collaborate with various internal stakeholders, including the Security Analytics and Detection teams, and make continuous improvements to Stripe’s security incident response function. Responsibilities Lead and support a team of security analysts, investigators, and responders who triage, assess, and respond to threats Provide technical guidance to the team, as a subject matter expert Influence the organizational mission and vision by ensuring prioritization and delivery of project work that is aligned with relevant security roadmaps Strengthen KPIs and metrics for measuring response operations effectiveness, for clear and consistent reporting to internal stakeholders Work cross-functionally with security engineering teams to gather requirements for analyzing and responding to security events data at scale while protecting Stripe networks, systems, and data from threats Develop, document, and implement strategies, runbooks, and capabilities to support the incident response process Continuously improve security processes and response capabilities by collaborating with security engineers and analysts Coach and mentor individual contributors, enabling career development and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading Security Operations or Incident Response teams, including hands-on, technical management experience of security analysts or engineers B. S. or M. S. Computer Science or related field, or equivalent experience in Security Experience recruiting, growing, and leading technical teams, including performance management Excellent written and verbal communication skills, including the ability to develop and deliver operational or incident-related information to leadership Advanced knowledge of data analytics (e. g. logs for first or third party applications, system / data access events), network security, digital forensics, and incident response investigations Experience with Python and SQL, and/or familiarity with other programming languages Familiarity with operating systems, file systems, and memory on macOS, Linux, or Windows Strong understanding of threat actor tactics, techniques, and procedures (TTPs) Preferred qualifications Broad knowledge and experience across the information security domain, including familiarity with endpoint, email, network, identity management, cloud security, vulnerability management, incident response, and threat intelligence. Experience with engineering, data processing and analysis tools Familiarity with network observability, security software, or data engineering solutions (Chronicle, Tines, osquery, Splunk, etc.)", "summaryDescription" : "Security Incident Response Manager at Stripe. Skills: Incident Response Management, Security Operations, Team Leadership, Threat Analysis. Leverage security management experience. Improve incident response capabilities", "postedDate" : "2026-06-16T01:16:18.624", "createdAt" : "2026-06-16T01:16:18.624", "lastUpdated" : "2026-06-16T11:17:32.753", "ingestTimestamp" : "2026-06-16T01:16:18.624", "mongoId" : "6a306fd5f292fd229cfed7df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration", "Leadership", "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis", "Security management", "Data analytics", "Digital forensics", "Threat intelligence", "Data processing", "Roadmap planning", "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Chronicle", "Tines", "Osquery", "Splunk" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 483.83923, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a55f292fd229c03aba6", "title" : "Manager, AV Incident Management", "company" : "May Mobility", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T10:30:40.536", "fingerprint" : "3053d197eb8333d33227ff4e5ed999fd054ab117a0661ad9829b7a124b47c017", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/maymobility/jobs/8587945002", "externalId" : "8587945002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary The Manager, AV Incident Management is responsible for leading May Mobility's incident management function within the Systems Risk Management team. This role owns the end-to-end incident response process across our autonomous vehicle operations, ensuring every incident is identified, managed, and closed in a way that is accurate, timely, and defensible to regulators and partners. As May Mobility scales its fleet and expands toward continuous autonomous operations, this role provides the senior leadership and operational expertise needed to mature our incident management capability in line with that growth. This individual will develop and maintain the processes, standards, and team structures that keep our operations safe and our safety case credible. Essential Responsibilities Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks Skills and Abilities Success in this role typically requires the following competencies: Deep understanding of AV operations and the regulatory environment governing autonomous vehicle deployment in the United States Proven ability to lead and make decisions under pressure, with clear judgment on escalation and regulatory reporting thresholds Strong process ownership instincts - able to design systems that work consistently across teams and time zones Effective communicator across technical, legal, and executive audiences Ability to build and develop a team from a small base, with a practical approach to scaling that stays ahead of operational demand High integrity in handling sensitive operational and safety information Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry Direct experience owning regulatory incident reporting to federal or state transportation authorities Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level Experience building and leading small, high-performing teams in a fast-paced operational environment Desirable Qualifications: Experience at an AV company that has operated or launched driverless commercial service Background in first responder coordination and external communications during major incidents Familiarity with safety case frameworks and risk-based assessment methodologies Prior military experience, especially those with Special Operations or Officer Command roles, or equivalent Federal or State Government experience Physical Requirements Standard office working conditions which includes but not limited to: Prolonged sitting Prolonged standing Prolonged computer use Travel Required? 0-10% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $150,000—$225,000 USD", "summaryDescription" : "Manager, AV Incident Management at May Mobility", "postedDate" : "2026-06-16T01:15:48.328", "createdAt" : "2026-06-16T01:15:48.328", "lastUpdated" : "2026-06-16T10:30:40.536", "ingestTimestamp" : "2026-06-16T01:15:48.328", "mongoId" : "6a307a55f292fd229c03aba6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 480.38788, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 478.25424, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69d059fd2beec4dd3dbf3732", "title" : "Investigator, ISAU", "company" : "Office of the Inspector General", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Investigator in the Government industry in Boston, USA, adjusted for seniority and industry." }, "location" : "Massachusetts-Boston", "locations" : [ "Massachusetts-Boston", "Unclassified", "Office of the Inspector General, Full-time, Full-time" ], "timestamp" : "2026-06-15T22:51:55.098", "fingerprint" : "4e381c7af517a83906dfdec2a18a39a285adb437260a839947e0d050ea7aa4a6", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1080995", "externalId" : "1080995", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "remoteFriendly" : false, "rawDescription" : "About the Office of the Inspector General (OIG or Office)  The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency charged with preventing and detecting fraud, waste, and abuse in the use of public funds and public property. The OIG has broad oversight of how state and local governments use federal, state and local funds and property. The Office is led by the Inspector General of the Commonwealth, who is appointed by the Governor, Attorney General and Auditor. M.G.L. c. 12A, § 2. The OIG is organized into three bureaus: Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The bureaus focus on specific agencies, issues, or functions. See Welcome to the Office of the Inspector General | Mass.gov for more information about the OIG. Further details may be found at Chapter 12A (malegislature.gov) . Specialty and General Government Bureau The Specialty & General Government Bureau is managed by the Deputy Inspector General. This bureau safeguards public assets through oversight of specific agencies (both statutory and OIG- created divisions), special government funding (like pandemic relief), and more broadly, procurement, state and local government. Internal Special Audit Unit The Internal Special Audit Unit (ISAU) monitors the quality, efficiency and integrity of the Massachusetts Department of Transportation's (MassDOT) and the Massachusetts Bay Transportation Authority (MBTA) operating and capital programs. The ISAU's oversight encompasses all MassDOT's divisions: the Highway Division, the Registry of Motor Vehicles, Rail and Transit, the Aeronautics Division, and the MBTA. By statute, the ISAU is mandated to examine and assess MassDOT’s and MBTA’s governance, risk-management practices and internal processes to ensure they are adequate and effective. As part of its mission, the ISAU conducts investigations and reviews to prevent and detect fraud, waste and abuse of transportation and transit dollars. To help protect transportation funds, the division collaborates with MassDOT and the MBTA to identify ways to lower costs, recover funds, and stop wasteful spending. The ISAU also works to prevent and detect fraud, waste and abuse in the expenditure of public funds on transportation related programs and projects by regional transit authorities and cities and towns. The ISAU operates two confidential hotlines - one for the public and one for MassDOT and MBTA employees to report suspected fraud, waste, or abuse in public transportation spending. Investigator, Internal Special Audit Unit: Position Overview The OIG is seeking candidates who are passionate about public service and who are dedicated to improving the way government delivers public services. The OIG is at the forefront of promoting effective government and responsible use of public money and property. The successful candidate will be an integral part of the collaborative ISAU team that identifies ways MassDOT, the MBTA, and regional and local government entities can operate effectively and prevent and detect fraud, waste, and abuse of transportation dollars. Investigators within the ISAU proactively develop plans to review and investigate transportation and transit operations and spending, as well as complaints received on the ISAU’s public-facing hotlines. The OIG expects that investigators perform reviews and investigations of transportation and transit operations and spending, carry out a range of review and investigative steps, including background research, evaluating hotline complaints, participating in interviews with external parties, documenting meetings, and performing analyses using various forms of evidence. Responsibilities include but are not limited to:    Develop plans to investigate fraud, waste and abuse in the expenditure of public funds or the use of public resources. Conduct prep work, plan for and attend meetings with MassDOT, MBTA, and other state employees related to transportation and transit topics and prepare detailed meeting summaries. Perform a range of investigative duties, such as background research, gathering and evaluating evidence, reviewing documents, and analyzing data and financial records. Document review and investigatory analyses and test work to provide a basis for findings, conclusions and recommendations. Assist with research and response related to the unit’s public-facing hotline for residents and employees of the Commonwealth. Draft facts, memos, investigative letters and reports that detail findings and recommendations. Work collaboratively with team of counsel and investigators, as well as other Office divisions, management and professional staff. Assist in review and investigative case planning. Create meeting agendas and questions for external meetings. Takes detailed meeting and interview notes, documents meeting summaries for supervisor review. Review and analyze data, documents and evidence from multiple sources, and develop conclusions. Draft administrative document requests and summonses. Draft sections of reports, letters and memorandums, and recommend corrective actions to improve MassDOT and MBTA processes and procedures. Support the day-to-day operations of ISAU's transportation fraud hotline by handling intake of complaints and referrals and communicating with the public. Provide administrative, grand jury and courtroom testimony when required. Perform additional duties as assigned. Key abilities, skills and experience:   Interest in government and public integrity. Ability to organize and work on multiple projects, both independently and collaboratively. Excellent research skills and attention to detail. Excellent verbal and written communication skills. Interpersonal skills and ability to interact effectively with a team with diverse expertise. Ability to remain flexible and show initiative when completing assignments. Preferred abilities, skills and experience include: Relevant prior experience or undergraduate coursework. Experience working on investigations. Knowledge of fraud schemes or methodologies. Knowledge of state government, notably MassDOT and the MBTA. Experience working in an office setting. Experience with transportation or transit-related projects. Bilingual abilities. Salary: $61,000-$70,000 Other Position Information : Full time/Exempt Hybrid Work Schedule:  The Office of the Inspector General offers a hybrid work schedule. Under this policy, employees may request one of the following weekly hybrid schedules: 1) four days telework and one day onsite; 2) three days telework and two days onsite; 3) two days telework and three days onsite; or 4) one day telework and four days onsite. The onsite location is at OIG’s Boston office and employees may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the Hybrid Work policy. Employees will be assigned to their onsite workspace based on their approved schedule. The approved telework location must be located within Massachusetts or within an approximately two-hour driving or train commute distance. OIG does not reimburse employees for travel to the office. In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily onsite role may be necessary. Benefits:   We value our employees and offer benefits that support their lives and well-being, while promoting an environment focused on inclusion, flexibility, professional growth, trust and respect. The Office therefore is pleased to offer a comprehensive benefits package for its employees. The specific components and eligibility may vary based upon position, hours worked per week and other variables. Consequently, specific benefits for this position may be discussed as part of the interview and offer process.  The overall benefits available include paid vacation; sick and personal leave time; health, dental and vision insurance through the Commonwealth’s Group Insurance Commission; and optional pre-tax health savings account plans. To view the details of the various plans and the cost split between employer and employee, go to the Group Insurance Commission website .   Employees also participate in the Commonwealth’s state retirement plan, which may become a defined benefit plan for those who both vest and subsequently retire from state service. For more information, visit the Massachusetts State Retirement Board website .  In addition, the Office provides employees the opportunity to elect life insurance, long-term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs.     This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the federal government.      How to Apply Submit cover letter and resume via email by May 1, 2026 to:   Sarah Hoover, Director of Human Resources & Recruitment Office of the Inspector General  IGO-employment@mass.gov  Diversity and Inclusion Statement   Diversity Officer: Sarah Hoover The Office of the Inspector General is an Equal Opportunity Employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. The Office does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.   The Office promotes access, inclusion and diversity for all staff, believing that these qualities are foundational components of an outstanding working environment and in keeping with its mission. The Office actively seeks to increase the diversity of its workforce and is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.  Investigator, IGO", "summaryDescription" : "Investigator, ISAU at Office of the Inspector General", "createdAt" : "2026-06-14T19:16:15.623", "lastUpdated" : "2026-06-15T22:51:55.098", "ingestTimestamp" : "2026-06-14T19:16:15.623", "mongoId" : "69d059fd2beec4dd3dbf3732", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 477.7192, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a210e8a74d8ee00a0af81d9", "title" : "Financial Investigations Accountant", "industry" : "FinTech", "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]" ], "certifications" : [ "CFA", "CPA", "ACAMS" ], "timestamp" : "2026-06-16T12:01:22.008", "fingerprint" : "31eea4ee9bcaae4f633690ad78b12e70940e19d0939854ae67dccd1717aa1ce6", "source" : "google", "language" : "en", "externalId" : "131556995713901254", "industryFunction" : { }, "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Financial investigations", "Data analysis", "Reporting" ], "hardSkillsList" : [ "Statistical analysis", "Data modeling", "Forensic accounting" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Forensic accounting", "level" : "intermediate" } ], "majorSkills" : "Financial investigations, Data analysis, SQL", "majorSkillsList" : [ "Financial investigations", "Data analysis", "SQL" ], "coreResponsibilities" : "Investigate financial discrepancies, Analyze financial data, Prepare detailed reports, Collaborate with legal teams, Ensure regulatory compliance, Develop data models, Automate data processes", "teamCollaboration" : "Cross-functional teams; Legal departments; Compliance officers", "domainKnowledge" : "Financial regulations; Anti-money laundering; Fraud detection", "domainList" : [ "financial-regulations", "anti-money-laundering", "fraud-detection" ], "domainSpecificKnowledge" : [ "Financial regulations", "Anti-money laundering", "Fraud detection" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Report writing; Presentation skills", "documentationSkills" : "Technical documentation; Audit trails", "problemSolvingSkills" : "Root cause analysis; Analytical thinking", "outcomesObjectives" : "Identify and report financial fraud; Improve data accuracy; Enhance compliance procedures", "qualificationsBasic" : "5+ years experience, SQL proficiency, Bachelor's degree", "qualificationsPreferred" : "CFA or CPA required, 5 years financial modeling", "summaryDescription" : "Financial Investigations Accountant. 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Analyze financial data", "postedDate" : "2026-06-16T01:52:20.501", "createdAt" : "2026-06-16T01:52:20.501", "lastUpdated" : "2026-06-16T12:01:22.008", "ingestTimestamp" : "2026-06-16T01:52:20.501", "mongoId" : "6a210e8a74d8ee00a0af81d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Statistical analysis", "Data modeling", "Forensic accounting", "Financial investigations", "Data analysis", "SQL", "Reporting", "Financial regulations", "Anti-money laundering", "Fraud detection", "CFA", "CPA", "ACAMS", "Tableau", "Power BI", "Looker" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 476.1407, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.0 }, { "id" : "6a3090c9f292fd229c0b7b04", "title" : "Director of Information Technology", "company" : "Tekmetric", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Information Technology in Houston, TX, adjusted for the SaaS industry and company size." }, "location" : "Houston, Texas, United States", "locations" : [ "Houston", "Texas", "United States", "Remote" ], "timestamp" : "2026-06-16T09:46:22.888", "fingerprint" : "dfdbec85c2159e71ee8c78fc8a36bd8647bee2caafe3b7b0cc44d6c289fe478d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tekmetric/jobs/6033186004", "externalId" : "6033186004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do We're entering our next phase of growth and we're looking for a Director of IT who's done this before — scaled an internal technology function through rapid growth and increasing complexity. This role isn't about maintaining what exists. It's about evolving it. You'll own our IT strategy, modernize our systems and tooling, embed security and compliance into how we operate, and lead the way we adopt and govern AI across the company. You'll work closely with Engineering, Security, Finance, People, and Operations — not just as a support function, but as a strategic partner who helps the business move faster and smarter. What We’re Looking For Experience leading IT strategy at a company of 500+ employees Proven track record of designing and scaling IT systems and tooling Strong understanding of modern SaaS ecosystems and architecture Experience implementing AI tools and/or defining AI strategy in a business context Ability to operate at both strategic and execution levels Strong cross-functional leadership and executive communication skills Experience partnering with security/compliance functions (SOC2, ISO, etc.) Why This Role Matters We’ve built a strong foundation. This role is about ensuring our internal technology scales with the business and becomes a competitive advantage You will be responsible for: Defining and leading the company’s IT strategy, creating a clear 12–24 month roadmap aligned with business priorities, growth plans, and operational needs Establishing accountability and process discipline across the organization — identifying where standards aren't being followed, setting clear expectations, and driving adoption even where there's resistance. Partnering closely with leadership to proactively identifying risks, opportunities, and gaps across systems, security, tooling, and processes Building strong relationships across the organization and leading through influence, ensuring teams adopt the right processes, controls, and ways of working Driving a company-wide tooling strategy, ensuring investments are thoughtful, scalable, cost-effective, and aligned with long-term business needs Establishing strong governance around systems, security, identity and access management, and AI usage across the company Developing processes and operating rhythms that allow the IT function to stay ahead of company growth rather than reacting to it Leading and developing the IT team, providing strategic direction while empowering the team to execute effectively Thriving in a fast-moving, high-growth environment with evolving priorities, ambiguity, and increasing complexity What Success Looks Like A clear, forward-looking IT roadmap aligned to business priorities A rationalized, scalable, and cost-efficient tool stack Strong internal AI adoption with clear governance and measurable impact Seamless employee IT experience at scale Security and compliance fully integrated into day-to-day operations What You’ll Bring Experience leading IT strategy and systems architecture at a 500–1500 employee company Experience in high-growth environments where the company scaled significantly over a 3–5 year period Proven success consolidating fragmented tooling environments and driving more standardized, scalable systems Deep experience with identity and access management in complex SaaS environments Strong judgment balancing security, compliance, and business speed Experience creating AI governance frameworks, evaluating AI tools, and driving responsible adoption across a company Strong understanding of modern SaaS ecosystems, integrations, automation, and internal systems architecture Ability to operate at both strategic and hands-on execution levels Strong cross-functional leadership and executive communication skills Experience partnering with security and compliance teams across frameworks like SOC2 and ISO We’ve built a strong foundation. This role is about ensuring our internal technology scales with the business and becomes a competitive advantage. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric.com email addresses.", "summaryDescription" : "Director of Information Technology at Tekmetric", "postedDate" : "2026-06-16T03:16:04.401", "createdAt" : "2026-06-16T03:16:04.401", "lastUpdated" : "2026-06-16T09:46:22.888", "ingestTimestamp" : "2026-06-16T03:16:04.401", "mongoId" : "6a3090c9f292fd229c0b7b04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 471.44492, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "69ec72e84c40e2acd1d0b674", "title" : "Investigator (Statewide)", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Investigator in Austin, Texas, adjusted for government industry and full-time employment." }, "location" : "826947", "locations" : [ "826947", "
Austin:101 E 15th St (320-4001) (320TX-4001)
101 E 15th St
Austin, 78778-0001

" ], "timestamp" : "2026-06-15T09:17:33.024", "fingerprint" : "d4d492997a074dfa7b11b4cbe71878d0794fc5c4513bc9461966d2a92fb670b2", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34734", "externalId" : "34734", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Technical assistance", "Information gathering", "Interviewing", "Counseling", "Instruction demonstration interpretation" ], "hardSkillsList" : [ "Investigative work", "Analyze issues", "Prepare investigation scope", "Determine investigative approach", "Maintain objectivity", "Provide technical assistance", "Coach investigators", "Recommend improvements", "Conduct research", "Analyze information", "Draw conclusions", "Analyze data", "Apply laws", "Apply agency policies", "Draw logical conclusions", "Train investigators", "Train TWC staff", "Train board staff", "Train contractors" ], "softSkillsList" : [ "Writing skills", "Self-directed", "Adult learner", "Effective communication", "Relationship building" ], "hardSkills" : [ { "name" : "Investigative work", "level" : "intermediate" }, { "name" : "Analyze issues", "level" : "intermediate" }, { "name" : "Prepare investigation scope", "level" : "intermediate" }, { "name" : "Determine investigative approach", "level" : "intermediate" }, { "name" : "Maintain objectivity", "level" : "intermediate" }, { "name" : "Provide technical assistance", "level" : "intermediate" }, { "name" : "Coach investigators", "level" : "intermediate" }, { "name" : "Recommend improvements", "level" : "intermediate" }, { "name" : "Conduct research", "level" : "intermediate" }, { "name" : "Analyze information", "level" : "intermediate" }, { "name" : "Draw conclusions", "level" : "intermediate" }, { "name" : "Analyze data", "level" : "intermediate" }, { "name" : "Apply laws", "level" : "intermediate" }, { "name" : "Apply agency policies", "level" : "intermediate" }, { "name" : "Draw logical conclusions", "level" : "intermediate" }, { "name" : "Train investigators", "level" : "intermediate" }, { "name" : "Train TWC staff", "level" : "intermediate" }, { "name" : "Train board staff", "level" : "intermediate" }, { "name" : "Train contractors", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Writing skills" }, { "name" : "Self-directed" }, { "name" : "Adult learner" }, { "name" : "Effective communication" }, { "name" : "Relationship building" } ], "majorSkills" : "Investigative work, Analyze issues, Draw conclusions", "majorSkillsList" : [ "Investigative work", "Analyze issues", "Draw conclusions" ], "coreResponsibilities" : "Analyze issues/allegations, Determine investigative approach, Prepare investigation scope, Determine appropriate use of interviews, Determine other investigative techniques, Maintain investigative objectivity, Maintain investigative impartiality, Advise boards, Provide technical assistance, Provide training to boards, Coach board investigators, Recommend next steps, Recommend improvements, Conduct thorough research, Analyze information, Draw evidence-based conclusions, Analyze available data, Apply knowledge of laws, Apply agency policies, Draw logical conclusions, Train investigators, Train TWC staff, Train board staff, Train contractors, Perform other duties", "teamCollaboration" : "Relationship building with workforce boards; Relationship building with other divisions; Relationship building with Office of Investigations", "domainKnowledge" : "TWC programs; Child Care programs; State laws; Federal laws; Agency policies", "domainList" : [ "twc-programs", "child-care-programs", "state-laws", "federal-laws", "agency-policies" ], "domainSpecificKnowledge" : [ "TWC programs", "Child Care programs", "State laws", "Federal laws", "Agency policies" ], "communicationSkills" : "Verbal skills; Written skills", "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Analyze issues; Draw conclusions; Independent judgment", "specialRequirements" : "Texas resident, Up to 25% travel", "outcomesObjectives" : "Draw evidence-based conclusions", "qualificationsBasic" : "1 year 6 months experience, Auditing or investigating experience, Unemployment insurance claims examiner experience, Information gathering experience, Interviewing experience, Counseling experience, Instruction demonstration interpretation experience", "qualificationsPreferred" : "Investigative experience, Knowledge of TWC programs, Experience conducting training, Experience developing training, Bilingual English/Spanish speaker", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. TWC's main office is located at 101 E.15th Street, Austin, TX, but this position is available for anyone in the State of Texas to apply. This position is in our FDCM/Program Investigations Department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: You are an experienced investigator with strong writing skills who is a self-directed and an intrinsically motivated adult learner. You communicate effectively and are capable of building relationships with our workforce boards and other divisions within TWC and the Office of Investigations. WHAT YOU WILL DO: The Investigator III performs complex (journey-level) investigative work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Analyze issues/allegations to determine appropriate investigative approach. - Prepare investigation plans; define scope and objective of investigations. - Determine appropriate use of interviews and other investigative techniques. - Maintain investigative objectivity and impartiality. - Advise and/or provide technical assistance training to the boards - Coach board investigators on their investigations and recommend next steps and improvements. - Conduct thorough research and analyze information to draw evidence-based conclusions. - Analyze available data relating to issues/allegations; apply knowledge of relevant state and federal laws, agency policies to draw logical conclusions. - May train investigators, TWC staff, board staff, contractors, or others. - Perform other duties as assigned. YOU QUALIFY WITH: - One year and six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. - Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: - Investigative experience - Knowledge of TWC programs, specifically Child Care - Experience conducting and developing training - Excellent communication, verbal and written skills. - Bilingual, English/Spanish speaker YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $4,591.33/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf . HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Investigator (Statewide) at Texas Workforce Commission. Skills: Investigative work, Analyze issues, Draw conclusions. Analyze issues/allegations. Determine investigative approach", "createdAt" : "2026-06-14T02:48:45.154", "lastUpdated" : "2026-06-15T09:17:33.024", "ingestTimestamp" : "2026-06-14T02:48:45.154", "mongoId" : "69ec72e84c40e2acd1d0b674", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Investigative work", "Analyze issues", "Prepare investigation scope", "Determine investigative approach", "Maintain objectivity", "Provide technical assistance", "Coach investigators", "Recommend improvements", "Conduct research", "Analyze information", "Draw conclusions", "Analyze data", "Apply laws", "Apply agency policies", "Draw logical conclusions", "Train investigators", "Train TWC staff", "Train board staff", "Train contractors", "Writing skills", "Self-directed", "Adult learner", "Effective communication", "Relationship building", "Technical assistance", "Information gathering", "Interviewing", "Counseling", "Instruction demonstration interpretation", "TWC programs", "Child Care programs", "State laws", "Federal laws", "Agency policies" ], "skillCount" : 34, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 465.13113, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305653f292fd229cf27dba", "title" : "Security Engineer II, Security Incident Response Team (SIRT)", "company" : "Amazon.com Services LLC", "industry" : "Systems, Quality, Security Engineering, Systems Security Engineering, amazon security", "salary" : { "min" : 159000.0, "max" : 202400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-16T08:11:33.016", "fingerprint" : "0987fca027bd6689942ce9706e1f89c85b280b67309ecc2a54aad3db41923465", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443978/apply", "externalId" : "c8d18061-5e73-4845-8dc5-690328d5af3a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Cloud security, Network security, Endpoint security, Vulnerability management, Incident response, SIEM, Forensics, Scripting languages, AWS, Azure, GCP", "professionalSkills" : [ "Problem solving", "Analytical thinking", "Decision making" ], "hardSkillsList" : [ "Incident analysis", "Malware analysis", "Digital forensics", "Network traffic analysis", "Log analysis" ], "hardSkills" : [ { "name" : "Incident analysis", "level" : "intermediate" }, { "name" : "Malware analysis", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "Network traffic analysis", "level" : "intermediate" }, { "name" : "Log analysis", "level" : "intermediate" } ], "majorSkills" : "Security Incident Response, Cloud Security, Threat Detection", "majorSkillsList" : [ "Security Incident Response", "Cloud Security", "Threat Detection" ], "coreResponsibilities" : "Respond to security incidents, Investigate security breaches, Analyze security alerts, Perform digital forensics, Develop incident response playbooks, Collaborate with engineering teams, Improve security posture, Stay current with threats", "teamCollaboration" : "Cross-functional teams; Engineering teams", "domainKnowledge" : "Cloud computing; Network protocols; Operating systems; Cyber threats", "domainList" : [ "cloud-computing", "network-protocols", "operating-systems", "cyber-threats" ], "domainSpecificKnowledge" : [ "Cloud computing", "Network protocols", "Operating systems", "Cyber threats" ], "toolProficiency" : [ "SIEM tools", "Forensic tools", "Threat intelligence platforms" ], "communicationSkills" : "Incident reporting; Technical briefings", "documentationSkills" : "Incident reports; Post-incident reviews", "continuousLearning" : "Stay current with threats", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Minimize impact of incidents; Reduce incident response time; Enhance security defenses", "qualificationsBasic" : "Bachelor's degree or equivalent practical experience, 5+ years of experience in security engineering, Experience with security incident response, Experience with cloud security", "qualificationsPreferred" : "Master's degree in Computer Science or related field, Experience with scripting languages, Experience with SIEM tools, Experience with threat intelligence platforms, Experience with digital forensics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking qualified Security Engineers to join our innovative, high energy Information Security team. In this role you will work within the Amazon Security Incident Response Team (SIRT). SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data. They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. SIRT Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis. With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built. We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, threat hunting, and threat intelligence. Key job responsibilities - Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon. - Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future. - Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk. - Identifying and recommending solutions that improve or expand Amazon’s incident response capabilities, leveraging AI approaches where suitable. - Working alongside and mentoring Information Security engineers to improve security, reduce and quickly address risk. - Evaluating the impact of current security trends, advisories, publications, and academic research to Amazon, coordinating response as necessary across affected teams. - Keeping your knowledge and skills current with the rapidly changing threat landscape. - Participating in a follow-the-sun on-call rotation. A day in the life You will be part of an operational team, which owns and drives outcomes for security issues reported through a variety of mechanisms. When not \"on deck\" for those operational duties, you will be identifying and developing solutions to consistently and efficiently handle issues. You will also work with partner security teams across Amazon to raise our security bar and delight customers. There are also training and travel opportunities due to SIRT being a global team with presence in multiple countries. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience - 2+ years of scripting, programming, and security code review in a common programming language (non-internship) experience - 2+ years of troubleshooting systems issues, analyzing logs, or automating basic tasks using command line tools (non-internship) experience - Bachelor's degree in computer science or equivalent - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Knowledge of industry-based security vulnerabilities and remediation techniques Preferred Qualifications: - 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience - Knowledge of command line tools to troubleshoot protocols, analyze log outputs, or automate basic tasks - Experience with AWS products and services - Experience performing security activities across one or more phases of the software development lifecycle (SDLC), such as security design review, threat modeling, secure code review, and security testing Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 159,300.00 - 202,400.00 USD annually", "summaryDescription" : "Security Engineer II, Security Incident Response Team (SIRT) at Amazon.com Services LLC. Skills: Security Incident Response, Cloud Security, Threat Detection. Respond to security incidents. Investigate security breaches", "postedDate" : "2026-06-15T22:01:16.090", "createdAt" : "2026-06-15T22:01:16.090", "lastUpdated" : "2026-06-16T08:11:33.016", "ingestTimestamp" : "2026-06-15T22:01:16.090", "mongoId" : "6a305653f292fd229cf27dba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443978/apply", "salaryAnnualMin" : 159000, "salaryAnnualMax" : 202400, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident analysis", "Malware analysis", "Digital forensics", "Network traffic analysis", "Log analysis", "Security Incident Response", "Cloud Security", "Threat Detection", "Problem solving", "Analytical thinking", "Decision making", "Cloud computing", "Network protocols", "Operating systems", "Cyber threats", "SIEM tools", "Forensic tools", "Threat intelligence platforms" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 463.29715, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6b2d74d8ee00a0910932", "title" : "Information Security Officer", "company" : "Moonfare", "location" : "Berlin, Germany", "locations" : [ "Berlin", "Germany" ], "certifications" : [ "CISM", "CISA", "ISO 27001 Lead Auditor", "ISO 27001 Implementer", "GSLC", "GISP" ], "timestamp" : "2026-06-15T06:56:57.349", "fingerprint" : "558b46adf9ac516ab72e0922992095dc5cef62ec25cd21960077daf51d876952", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.moonfare.com/open-position/?gh_jid=7693276003", "externalId" : "7693276003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Information Security", "professionalSkills" : [ "Finance or FinTech industry in the EU, specifically in the DACH region." ], "hardSkillsList" : [ "BaFin requirements", "DORA", "NIS2", "ISO 27001", "CISM", "CISA", "ISO 27001 Lead Auditor", "ISO 27001 Implementer", "GSLC", "GISP" ], "softSkillsList" : [ "Client-Centric Focus, Commitment to Excellence, Win together, Growth and Merit" ], "hardSkills" : [ { "name" : "BaFin requirements", "level" : "intermediate" }, { "name" : "DORA", "level" : "intermediate" }, { "name" : "NIS2", "level" : "intermediate" }, { "name" : "ISO 27001", "level" : "intermediate" }, { "name" : "CISM", "level" : "intermediate" }, { "name" : "CISA", "level" : "intermediate" }, { "name" : "ISO 27001 Lead Auditor", "level" : "intermediate" }, { "name" : "ISO 27001 Implementer", "level" : "intermediate" }, { "name" : "GSLC", "level" : "intermediate" }, { "name" : "GISP", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Client-Centric Focus, Commitment to Excellence, Win together, Growth and Merit" } ], "majorSkills" : "Information Security Management System (ISMS), risk assessments, security audits, BaFin requirements, ISO 27001", "majorSkillsList" : [ "Information Security Management System (ISMS), risk assessments, security audits, BaFin requirements, ISO 27001" ], "coreResponsibilities" : "Lead all information security and relevant Governance, Risk, and Compliance (GRC) initiatives. Ensure information security posture is robust, compliant with German and EU regulations, and aligned with business goals. Develop, implement, and maintain the Information Security Management System (ISMS) in accordance with ISO 27001. Conduct risk assessments and monitor risk mitigation activities. Oversee internal and external security audits. Promote continuous employee awareness of Information Security and Data Protection topics.", "teamCollaboration" : "Work closely with various departments to embed security into the fabric of our organization.", "projectManagementSkills" : [ "Lead the company's efforts to achieve and maintain compliance" ], "toolProficiency" : [ "Moonfare careers website" ], "communicationSkills" : "English; German", "documentationSkills" : "Information Security Management System (ISMS)", "continuousLearning" : "We support your development with an individual growth budget of €1,500 or 2% of your base salary (whichever is higher).", "problemSolvingSkills" : "risk mitigation", "specialRequirements" : "Only accept applications from those eligible to live and work in Berlin. Hybrid role with office attendance required 4 days/week. Do not accept applications sent by email.", "outcomesObjectives" : "Empowered to bring ideas, make decisions, and see your work directly contribute to Moonfare's success.", "qualificationsBasic" : "Proven experience in a similar Information Security role. Deep understanding and practical experience with German security regulations and BaFin requirements. Expert knowledge of information security frameworks and regulations such as ISO 27001, DORA, and NIS2. Experience in developing, maintaining, and implementing an ISMS, leading to successful certification. Excellent communication skills with full professional proficiency in English.", "qualificationsPreferred" : "A background in Software Engineering or Computer Science is beneficial. Working proficiency in German is desirable. Industry-recognized certifications such as CISM, CISA, ISO 27001 Lead Auditor/Implementer, or SANS/GIAC certifications (e.g. GSLC, GISP) are highly desirable.", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Join the team rewriting the rules in private markets. Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more. Our team combines finance veterans with talent from tech, consulting, law and industries you’d never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia. If you're ready to build what's next in private markets, let's talk. Information Security Officer (m/f/d) As an Information Security Officer, you will be a central figure in our journey to become a BaFin-regulated entity. As part of the 2nd line of defence, you will lead all information security and relevant Governance, Risk, and Compliance (GRC) initiatives. Your primary objective will be to ensure our information security posture is robust, compliant with German and EU regulations, and aligned with our business goals. In this role you will work closely with various departments to embed security into the fabric of our organization. Your Mission: Lead the company's efforts to achieve and maintain compliance with key information security regulations, including BaFin requirements, DORA, and NIS2. Develop, implement, and maintain the Information Security Management System (ISMS) in accordance with ISO 27001 and other relevant standards. Conduct comprehensive risk assessments and work with control functions to monitor and report on risk mitigation activities. Provide expert guidance to internal teams on information security policies, procedures, and best practices. Oversee internal and external security audits to ensure we meet our compliance goals. Act as the primary point of contact for all information security matters within the licensed entity. Promote continuous employee awareness of Information Security and Data Protection topics. The next Moonfarian: Proven experience in a similar Information Security role, preferably within the finance or FinTech industry in the EU, with specific experience in the DACH region. Deep understanding and practical experience with German security regulations and BaFin requirements. Expert knowledge of information security frameworks and regulations such as ISO 27001, DORA, and NIS2. Experience in developing, maintaining, and implementing an ISMS, leading to successful certification (e.g., ISO 27001). A background in Software Engineering or Computer Science is beneficial. Industry-recognized certifications such as CISM, CISA, ISO 27001 Lead Auditor/Implementer, or SANS/GIAC certifications (e. g. GSLC, GISP) are highly desirable. Excellent communication skills with full professional proficiency in English, working proficiency in German is desirable. If you feel you do not meet all of the requirements, we still encourage you to apply! Please Note: We can only accept applications from those eligible to live and work in Berlin. This is a hybrid role with office attendance required 4 days/week. Please note that we do not accept applications sent by email. You should submit your application directly through our careers website. Invest in yourself: Ownership and Impact: You are empowered to bring ideas, make decisions, and see your work directly contribute to Moonfare's success. Transparent Environment: We believe in open communication. You will receive regular updates on company strategy, performance against our KPIs, and key business decisions. Personal Growth: We support your development with an individual growth budget of €1,500 or 2% of your base salary (whichever is higher). Invest in Your Future: We support your long-term financial goals with a company pension scheme, providing a 20% employer contribution. Relax and Recharge: You start with 25 vacation days and you’ll receive one additional day for each year of tenure, up to a maximum of 30 days. Daily Lunch: Enjoy a free lunch every day that you are in the Berlin office, with a weekly changing menu that includes salads, curries, pastas, and a variety of vegan and vegetarian options. Subsidised Public Transport: We support your commute with a monthly subsidy for the Deutschland job ticket, making your travel easier and more affordable. Fitness and Wellbeing: Stay active with a subsidised Urban Sports Club membership, giving you flexible access to a wide variety of sports and wellness activities across Germany. A Culture of Excellence: Join a team of ambitious, smart, and committed professionals who are passionate about revolutionising private market investing. Our Values: Client-Centric Focus: Our clients come first, Moonfare comes second, and we prioritise ourselves third. Putting clients first means creating value for them is essential. Placing Moonfare second signifies that our individual professional future at Moonfare depends on the company's commercial success. Prioritising ourselves third reflects our humility in putting clients and Moonfare before personal interests. Commitment to Excellence: We pursue excellence and honor our promises. We hold ourselves to the highest standards, taking responsibility for our failures, and celebrating our successes. We commit to deadlines and stick to them and we learn from our mistakes. Win together: We are here to win and to celebrate our collective achievements. We are mission-focused and think and act like owners. We exemplify the attitude we expect and each of us commits to do what it takes to succeed. Growth and Merit: We foster personal growth but each of us earns our place as a Moonfarian through merit. We hire, retain, and develop exceptional people and invest in empowering them to excel. We must all earn our place at the table every day. We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We’re committed to developing an inclusive and safe culture where everyone—regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity—knows that they are an integral part of the team and can bring their full potential to their work.", "summaryDescription" : "Information Security Officer at Moonfare. Skills: Information Security Management System (ISMS), risk assessments, security audits, BaFin requirements, ISO 27001. Lead all information security and relevant Governance, Risk, and Compliance (GRC) initiatives. Ensure information security posture is robust, compliant with German and EU regulations, and aligned with business goals. Develop, implement, and maintain the Information Security Management System (ISMS) in accordance with ISO 27001. Conduct", "postedDate" : "2026-06-14T19:15:48.901", "createdAt" : "2026-06-14T19:15:48.901", "lastUpdated" : "2026-06-15T06:56:57.349", "ingestTimestamp" : "2026-06-14T19:15:48.901", "mongoId" : "6a2c6b2d74d8ee00a0910932", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "BaFin requirements", "DORA", "NIS2", "ISO 27001", "CISM", "CISA", "ISO 27001 Lead Auditor", "ISO 27001 Implementer", "GSLC", "GISP", "Client-Centric Focus, Commitment to Excellence, Win together, Growth and Merit", "Information Security Management System (ISMS), risk assessments, security audits, BaFin requirements, ISO 27001", "Finance or FinTech industry in the EU, specifically in the DACH region.", "Lead the company's efforts to achieve and maintain compliance", "Moonfare careers website" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 462.2377, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cafe274d8ee00a09d81d2", "title" : "Global Investigator", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Global Investigator in Washington, United States, adjusted for the technology industry and company size." }, "location" : "Washington DC", "locations" : [ "Washington DC", "United States" ], "certifications" : [ "Public Trust clearance" ], "timestamp" : "2026-06-15T12:53:00.333", "fingerprint" : "74f178a4605e50e4afd3469c108eb8454425fbccf499dd14a74fa90be29640bc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/280107d6-7c1b-4482-bddd-6d3a3d41aa24/application", "externalId" : "280107d6-7c1b-4482-bddd-6d3a3d41aa24", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Financial crime investigation", "Complaint triage", "Alert dispositioning", "Investigative judgment" ], "hardSkills" : [ { "name" : "Financial crime investigation", "level" : "intermediate" }, { "name" : "Complaint triage", "level" : "intermediate" }, { "name" : "Alert dispositioning", "level" : "intermediate" }, { "name" : "Investigative judgment", "level" : "intermediate" } ], "majorSkills" : "AI-supported investigation, Complaint review, Case dispositioning", "majorSkillsList" : [ "AI-supported investigation", "Complaint review", "Case dispositioning" ], "coreResponsibilities" : "Review crypto-scam complaints, Review related artifacts, Validate proposed dispositions, Override proposed dispositions, Route matters to downstream workflow, Hold disposition call on every case, Validate disposition to fire handoff, Clear daily queue, Override AI model, Catch model errors, Flag patterns across clusters, Surface model errors to engineering, React timely to fund movement, Support other teams on time sensitive issues, Continuously learn new issues in crypto", "teamCollaboration" : "Cross-functional coordination; Vendor/stakeholder management; Work with engineers; Work with analysts; Work with legal counterparts; Work with customers", "domainKnowledge" : "Financial crime; Pig butchering syndicates; Romance fraud networks; Investment scam operations; Crypto-scam; Complaint data literacy; Cryptolockchain literacy; On-chain analysis", "domainList" : [ "financial-crime", "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "crypto-scam", "complaint-data-literacy", "cryptolockchain-literacy", "on-chain-analysis" ], "domainSpecificKnowledge" : [ "Financial crime", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Crypto-scam", "Complaint data literacy", "Cryptolockchain literacy", "On-chain analysis" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Written communication", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Investigative judgment", "specialRequirements" : "NA-batch shift availability, US Citizenship", "outcomesObjectives" : "Turn AI leads into actionable outcomes; Clear the daily queue", "qualificationsBasic" : "3–5 years experience triaging financial-crime complaints, 3–5 years dispositioning alerts, AI fluency required, US Citizenship required, Ability to obtain Public Trust clearance", "qualificationsPreferred" : "Cryptolockchain literacy at a read-and-triage level", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As a Global Investigator, you are the human judgment layer that turns AI-supported leads into actionable investigative outcomes. You review crypto-scam complaints and related artifacts at scale, validate or override proposed dispositions, and route matters to the appropriate downstream workflow. The impact you will have here: - Hold the disposition call on every case in your queue. Your validated disposition fires the automated handoff downstream. Clearing the daily queue is the core operational rhythm of the role. - Be the human override on AI. When the model is wrong, you catch it. Your override pattern teaches engineering where the confidence schema and auto-cluster logic need to improve. - Flag patterns, not just cases. When the same model error shows up across multiple clusters, surface it. What we’re looking for: - 3–5 years of experience triaging financial-crime complaints or dispositioning alerts in a high-volume environment — for example, a bank or VASP financial intelligence unit, a cyber-fraud complaint or task-force program, a cryptocurrency exchange’s compliance or investigations team, or a comparable mission. You have personally decided how individual cases get routed and owned the quality of those calls. You can walk us through a specific override — what the system said, what you decided instead, and why — and articulate, without a checklist, the difference between a good lead and noise worth ignoring. - AI fluency (required) — AI tools are core to your workflow. You can show specific ways AI has changed how you triage, draft, and pivot. AI fluency is evaluated during the interview process. - Complaint-data literacy — you know what separates a useful complaint from a noisy one in a high-volume feed, and you can read victim narratives — including screenshots, forwarded chat logs, and ragged copy-paste — without losing the thread of what actually happened. - Crypto/blockchain literacy at a read-and-triage level — You can recognize crypto artifacts, interpret crypto-related complaints, and know when a case is ready for asset-recovery review. You do not need to be a tracing expert. We can teach on-chain tradecraft; we cannot teach investigative judgment. - Strong written communication — your override rationale and pattern-level feedback need to be useful to engineering, the Manager, and downstream investigators. - US Citizenship required - NA-batch shift availability (location: anywhere in the US; one of two seats based in the Washington, D.C. / MD / VA area, hybrid) - Ability to obtain Public Trust clearance About the team: - Distributed, async-first via Slack and Notion, with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central. - High autonomy, high standards, low bureaucracy — work directly with engineers, analysts, legal counterparts, and customers who depend on the team’s output. Team operating rhythms: - Daily action-queue clear and async standups via Slack on active work - Weekly team sync with the Investigations Manager - Regular engineering feedback sessions — you bring the week’s override patterns - All output documented in Notion and TRM’s investigative tools Learn about TRM Speed in this position: - React timely to the movement of funds during an ongoing investigation. - Support other teams on time sensitive issues that might be unforeseen. - Continuously learn new issues in crypto. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigator at TRM Labs. Skills: AI-supported investigation, Complaint review, Case dispositioning. Review crypto-scam complaints. Review related artifacts", "createdAt" : "2026-06-13T23:19:36.431", "lastUpdated" : "2026-06-15T12:53:00.333", "ingestTimestamp" : "2026-06-13T23:19:36.431", "mongoId" : "6a2cafe274d8ee00a09d81d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Financial crime investigation", "Complaint triage", "Alert dispositioning", "Investigative judgment", "AI-supported investigation", "Complaint review", "Case dispositioning", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Financial crime", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Crypto-scam", "Complaint data literacy", "Cryptolockchain literacy", "On-chain analysis", "Public Trust clearance", "AI tools" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 462.22003, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68fa74d8ee00a0905806", "title" : "Senior Incident Response Specialist, Cyber Security", "industry" : "Cygnify", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Incident Response Specialist in Kuala Lumpur, Malaysia, adjusted for the cybersecurity industry and senior experience level." }, "location" : "Kuala Lumpur, Malaysia", "locations" : [ "Kuala Lumpur, Malaysia" ], "timestamp" : "2026-06-16T02:39:21.304", "fingerprint" : "d361c038e80e7ee25f06c2708e696babafce6881749e9a55b1eb9bfeb96da610", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/cygnify/f8691c89-168e-4178-9678-8a9d39b9914d/application", "externalId" : "f8691c89-168e-4178-9678-8a9d39b9914d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kuala Lumpur", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.1516964,101.6942371" } ], "locationText" : "Kuala Lumpur, Malaysia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Elastic Stack, SIEM, Cloud", "professionalSkills" : [ "Incident triage", "Log analysis", "Root cause analysis", "Use case improvements", "Detection quality", "Incident handling", "Evidence collection", "Detection workflows", "Readiness enhancement", "Log source onboarding" ], "hardSkillsList" : [ "Security alerts", "Security events", "Malware investigation", "Phishing investigation", "Insider threats", "Cloud breaches", "Detection rule creation", "Threat hunting", "Compliance reporting", "Audit support", "Simulation exercises", "Tabletop exercises" ], "hardSkills" : [ { "name" : "Security alerts", "level" : "intermediate" }, { "name" : "Security events", "level" : "intermediate" }, { "name" : "Malware investigation", "level" : "intermediate" }, { "name" : "Phishing investigation", "level" : "intermediate" }, { "name" : "Insider threats", "level" : "intermediate" }, { "name" : "Cloud breaches", "level" : "intermediate" }, { "name" : "Detection rule creation", "level" : "intermediate" }, { "name" : "Threat hunting", "level" : "intermediate" }, { "name" : "Compliance reporting", "level" : "intermediate" }, { "name" : "Audit support", "level" : "intermediate" }, { "name" : "Simulation exercises", "level" : "intermediate" }, { "name" : "Tabletop exercises", "level" : "intermediate" } ], "majorSkills" : "Incident Response, Cyber Security, SIEM platform", "majorSkillsList" : [ "Incident Response", "Cyber Security", "SIEM platform" ], "coreResponsibilities" : "Monitor security alerts, Investigate security alerts, Analyze security incidents, Contain security incidents, Escalate security incidents, Tune SIEM rules, Suggest new detections, Analyze logs, Correlate logs, Create incident documentation, Maintain incident documentation, Create incident reports, Maintain incident reports, Create lessons learned, Maintain lessons learned, Support playbook execution, Remediate incidents, Perform root cause analysis, Provide use case insights, Validate use cases, Test use cases, Escalate confirmed incidents, Participate in reviews, Improve processes, Improve detections, Validate security events, Identify legitimate threats, Investigate malware incidents, Investigate phishing incidents, Investigate insider threats, Investigate cloud breaches, Assist in rule creation, Assist in rule tuning, Map MITRE ATT&CK, Improve detection quality, Hunt threats, Handle incidents, Collect evidence, Document incidents, Support compliance, Support audits, Contribute to automation, Participate in training, Participate in simulations, Participate in exercises, Onboard log sources, Manage log availability", "teamCollaboration" : "Collaborate with IT; Collaborate with network; Collaborate with application teams; Collaborate with MSSP; Collaborate with CSIRT; Collaborate with IT infrastructure", "domainKnowledge" : "Cyber resilience; MITRE ATT&CK; Cloud breaches; Insider threats; Malware; Phishing", "domainList" : [ "cyber-resilience", "mitre-att-ck", "cloud-breaches", "insider-threats", "malware", "phishing" ], "domainSpecificKnowledge" : [ "Cyber resilience", "MITRE ATT&CK", "Cloud breaches", "Insider threats", "Malware", "Phishing" ], "toolProficiency" : [ "Elastic Stack", "SIEM" ], "documentationSkills" : "Incident documentation; Incident reports; Lessons learned; Evidence collection; Compliance documentation; Audit documentation", "continuousLearning" : "Training sessions; Simulations; Tabletop exercises", "innovationCreativity" : "Automation opportunities", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Ensure timely response; Maintain cyber resilience; Align with MTTD goals; Align with MTTR goals", "qualificationsBasic" : "Perform deep-dive investigations, Conduct threat hunting, Support incident response reporting, Manage continuous logs availability", "qualificationsPreferred" : "MITRE ATT&CK mapping, Automation opportunities", "rawDescription" : "Role Mission The Senior Analyst - Cyber Security Incident Response is responsible for monitoring, detecting, and analyzing cybersecurity incidents through the Security Operations Centre (SOC) platform. The role supports the end-to-end incident lifecycle — including triage, investigation, containment, and closure — ensuring timely response to security events and maintaining cyber resilience. This role acts as the Level 2 (L2) Incident Responder, bridging SOC analysts and Incident Response management by performing deep technical analysis and coordinating with internal teams for resolution. Accountabilities: - Perform end-to-end incident triage and investigation of security alerts escalated from L1 SOC analysts. - Ensure timely incident analysis, containment, and escalation aligned with MTTD and MTTR goals. - Support the SIEM platform (Elastic Stack) by fine-tuning existing rules and suggesting new detections. - Conduct log analysis and correlation across multiple data sources (network, endpoint, and cloud). - Create and maintain incident documentation, reports, and lessons learned. - Support incident response playbook execution during containment and recovery phases. - Collaborate with IT, network, and application teams for incident remediation and root cause analysis. - Provide insights for use case improvements and participate in use case validation and testing. - Escalate confirmed incidents to CSIRT / Assistant Manager - Incident Response for further action. - Participate in post-incident reviews, contributing to process and detection improvements. - Monitor alerts generated from the SOC/SIEM and perform initial to intermediate-level investigations. - Review and validate security events from multiple log sources and identify legitimate threats. - Perform deep-dive investigations for incidents involving malware, phishing, insider threats, and cloud breaches. - Assist in detection rule creation and tuning under the guidance of senior incident responders. - Use frameworks like MITRE ATT&CK for mapping and improving detection quality. - Conduct threat hunting using Elastic Stack and related tools. - Collaborate with MSSP, CSIRT, and IT infrastructure teams to ensure timely incident handling. - Support incident response reporting, evidence collection, and documentation for compliance and audit. - Contribute to automation opportunities in detection and response workflows. - Participate in training sessions, simulations, and tabletop exercises to enhance readiness. - Responsible for the log source onboarding and managing the continuous logs availability on the SIEM platform. Requirements - Monitor alerts generated from the SOC/SIEM and perform initial to intermediate-level investigations. - Review and validate security events from multiple log sources and identify legitimate threats. - Perform deep-dive investigations for incidents involving malware, phishing, insider threats, and cloud breaches. - Assist in detection rule creation and tuning under the guidance of senior incident responders. - Use frameworks like MITRE ATT&CK for mapping and improving detection quality. - Conduct threat hunting using Elastic Stack and related tools. - Collaborate with MSSP, CSIRT, and IT infrastructure teams to ensure timely incident handling. - Support incident response reporting, evidence collection, and documentation for compliance and audit. - Contribute to automation opportunities in detection and response workflows. - Participate in training sessions, simulations, and tabletop exercises to enhance readiness. - Responsible for the log source onboarding and managing the continuous logs availability on the SIEM platform. #LI-JE1", "summaryDescription" : "Senior Incident Response Specialist, Cyber Security. Skills: Incident Response, Cyber Security, SIEM platform. Monitor security alerts. Investigate security alerts", "createdAt" : "2026-06-14T19:11:17.518", "lastUpdated" : "2026-06-16T02:39:21.304", "ingestTimestamp" : "2026-06-14T19:11:17.518", "mongoId" : "6a2c68fa74d8ee00a0905806", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Security alerts", "Security events", "Malware investigation", "Phishing investigation", "Insider threats", "Cloud breaches", "Detection rule creation", "Threat hunting", "Compliance reporting", "Audit support", "Simulation exercises", "Tabletop exercises", "Incident Response", "Cyber Security", "SIEM platform", "Incident triage", "Log analysis", "Root cause analysis", "Use case improvements", "Detection quality", "Incident handling", "Evidence collection", "Detection workflows", "Readiness enhancement", "Log source onboarding", "Cyber resilience", "MITRE ATT&CK", "Malware", "Phishing", "Elastic Stack", "SIEM" ], "skillCount" : 31, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 461.91068, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306594f292fd229cfa97c1", "title" : "Lead, All-Source Investigations", "company" : "TRM Labs", "industry" : "R&D", "salary" : { "min" : 120000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Washington DC", "locations" : [ "Washington DC" ], "timestamp" : "2026-06-16T09:57:17.891", "fingerprint" : "2cb3065fde64b3c1397fd59f3df5874d8bb33f86d136059ee7982fcb232042a3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/9a7e4e3d-e4c2-47ea-a57b-d7a449160d08/application", "externalId" : "9a7e4e3d-e4c2-47ea-a57b-d7a449160d08", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "On-chain data, Off-chain data", "professionalSkills" : [ "Link analysis", "Pattern analysis" ], "hardSkillsList" : [ "All-source analysis", "Investigative analysis", "Targeting analysis" ], "hardSkills" : [ { "name" : "All-source analysis", "level" : "intermediate" }, { "name" : "Investigative analysis", "level" : "intermediate" }, { "name" : "Targeting analysis", "level" : "intermediate" } ], "majorSkills" : "All-source investigations, Scam disruption, Intelligence analysis", "majorSkillsList" : [ "All-source investigations", "Scam disruption", "Intelligence analysis" ], "coreResponsibilities" : "Lead targeting-driven investigative work, Take legal process to the ground, Follow the data, Deliver actionable intelligence, Operate intelligence flywheel daily, Fuse on-chain and off-chain data, Build operational pictures, Dismantle scam operations, Run legal process end-to-end, Convert returns into intelligence, Trace scam compounds geographically, Trace scam compounds operationally, Combine on-chain attribution, Combine off-chain telemetry, Combine OSINT, Combine commercially available data, Identify operators, Identify controllers, Identify movement patterns, Process returns at high volume, Feed victim data, Feed operator data, Pivot from single victim, Uncover operations, Multiply leads, Partner with Threat Intelligence Analyst, Partner with All-Source Lead, Translate disruption strategy, Create targeting packages, Influence federal investigations", "teamCollaboration" : "Partner with Threat Intelligence Analyst; Partner with All-Source Lead; Work with analysts; Work with engineers; Work with customers; Weekly team syncs; Daily async standups", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; On-chain attribution; Off-chain telemetry; Blockchain Intelligence", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "on-chain-attribution", "off-chain-telemetry", "blockchain-intelligence" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence" ], "toolProficiency" : [ "Slack", "Notion", "TRM investigative tools" ], "communicationSkills" : "Written communication; Memos; Attribution write-ups; Federal-style leads", "documentationSkills" : "Documented in Notion", "problemSolvingSkills" : "Creative tactical thinking; Link analysis; Pattern analysis", "specialRequirements" : "Periodic in-office collaboration, Periodic travel", "outcomesObjectives" : "Convert returns into targeting-ready intelligence; Build operational pictures that help dismantle scam operations", "qualificationsBasic" : "5-8+ years investigative experience, 5-8+ years targeting experience, Federal law enforcement experience, Intelligence Community experience, Drafted and worked US legal process, Operationalize data from legal process, Correlate disparate data sources, Generate defensible target packages, Write memos, Write attribution write-ups, Write federal-style leads, Use AI tools in workflow, Synthesize returns with AI, Draft outputs with AI, Accelerate analysis with AI, US Citizenship required, Active TS/SCI clearance required, Located in Washington, D.C./MD/VA area", "qualificationsPreferred" : "Crypto experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. ABOUT THE ROLE The Scam Disruption team is TRM's tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. As an All-Source Intelligence Analyst, you’ll lead targeting-driven investigative work: taking legal process to the ground, following the data wherever it leads, and delivering actionable intelligence to law enforcement partners. You will operate the \"intelligence flywheel\" daily — fusing on-chain and off-chain data to build operational pictures that help dismantle scam operations. THE IMPACT YOU WILL HAVE - Run legal process end-to-end against scam infrastructure and convert returns into targeting-ready intelligence for TRM’s teams and law enforcement partners - Trace scam compounds geographically and operationally — combining on-chain attribution with off-chain telemetry, OSINT, and commercially available data to identify operators, controllers, and movement patterns - Work the intelligence flywheel operationally — processing returns at high volume and feeding victim and operator data into TRM's intelligence and product pipelines - Find the seams — pivot from a single victim into uncovering the operation and multiplying leads - Partner with the Threat Intelligence Analyst (Scams Expert) and the All-Source Lead to translate disruption strategy into targeting packages that influence federal investigations WHAT WE'RE LOOKING FOR - 5-8+ years of all-source investigative or targeting experience — federal law enforcement (former 1811s — e.g., FBI, HSI, IRS-CI, Secret Service), Intelligence Community all-source analysis, or mission-aligned private sector equivalent - Legal process expertise — you have personally drafted and worked returns from US legal process and know how to operationalize the data - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations - Link and pattern analysis fluency — ability to correlate disparate data sources to generate defensible target packages - Strong written communication — skilled at writing memos, attribution write-ups, and federal-style leads that are actionable - AI fluency (required) — you use AI tools in your workflow, synthesizing returns, drafting outputs, and accelerating analysis, with examples of how AI has impacted your work - Crypto experience is a plus, not a requirement — we teach on-chain tradecraft; we cannot teach the targeter's instinct - US Citizenship required - Active TS/SCI clearance required - Must be located in the Washington, D.C./MD/VA area (periodic in-office collaboration and travel may be required) ABOUT THE TEAM - The Scam Disruption team operates within TRM’s Blockchain Intelligence organization, alongside threat intelligence analysts, on-chain investigators, and federal partners - All-Source Investigators are the operational core, converting strategy and tooling into prosecutable, actionable intelligence - Distributed team with an async-first approach via Slack and Notion, plus structured syncs for alignment - High autonomy, high standards, low bureaucracy — work directly with analysts, engineers, and customers who depend on your output TEAM OPERATING RHYTHMS - Weekly team syncs to align targeting priorities and review disruption opportunities - Daily async standups via Slack on active work, returns, and target packages in flight - Primary time zone overlap: US Eastern / Central - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows JOIN OUR MISSION We seek people whose work matters, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. Build to protect civilization. Let’s do it together. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Lead, All-Source Investigations at TRM Labs. Skills: All-source investigations, Scam disruption, Intelligence analysis. Lead targeting-driven investigative work. Take legal process to the ground", "createdAt" : "2026-06-16T00:32:16.493", "lastUpdated" : "2026-06-16T09:57:17.891", "ingestTimestamp" : "2026-06-16T00:32:16.493", "mongoId" : "6a306594f292fd229cfa97c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "All-source analysis", "Investigative analysis", "Targeting analysis", "All-source investigations", "Scam disruption", "Intelligence analysis", "Link analysis", "Pattern analysis", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence", "Slack", "Notion", "TRM investigative tools" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 460.44547, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2adaa174d8ee00a071c4e6", "title" : "Senior Information Security Engineer", "company" : "Wells Fargo", "salary" : { "min" : 2250000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Information Security Engineer in Bengaluru, India, adjusted for the financial services industry and large company size." }, "location" : "Bengaluru, India", "locations" : [ "Bengaluru, India" ], "certifications" : [ "Certified Information Systems Security Professional (CISSP)", "Cloud Security Certifications" ], "timestamp" : "2026-06-15T00:33:02.779", "fingerprint" : "166042c7a70fb0a99be12d8c493c2e76d8fd634ba6ae441f3a49673f2c03a63e", "source" : "workday", "language" : "en", "applyUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/Bengaluru-India/Senior-Information-Security-Engineer_R-550442", "externalId" : "R-550442", "locationPoint" : "12.97194,77.59369", "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Networking, Cryptography, Cloud, Authentication, Directory services, Email security, Application security, Endpoint security, Splunk, M365, SaaS, IaaS, PaaS", "professionalSkills" : [ "Information security", "Risk management", "Threat identification", "Business continuity", "Risk assessment", "Data security" ], "hardSkillsList" : [ "Digital forensics", "Vulnerability management", "Log management", "Key management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "Vulnerability management", "level" : "intermediate" }, { "name" : "Log management", "level" : "intermediate" }, { "name" : "Key management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Information Security Engineering, Incident response, Cloud security, Web security, Email security", "majorSkillsList" : [ "Information Security Engineering", "Incident response", "Cloud security", "Web security", "Email security" ], "coreResponsibilities" : "Lead computer security incident response, Conduct technical investigation, Perform post incident digital forensics, Provide security consulting, Design security solutions, Document security solutions, Test security solutions, Maintain security solutions, Resolve security issues, Review security logs, Correlate security logs, Identify security vulnerabilities, Evaluate remediation alternatives, Lead design implementation, Drive security requirements, Drive security controls", "teamCollaboration" : "Collaborate with peers; Consult with colleagues; Collaborate with management; Influence professionals; Lead a team", "domainKnowledge" : "Information security policy; Web security; Email security; Data protection", "domainList" : [ "information-security-policy", "web-security", "email-security", "data-protection" ], "domainSpecificKnowledge" : [ "Information security policy", "Web security", "Email security", "Data protection" ], "toolProficiency" : [ "Splunk" ], "communicationSkills" : "Written communications; Verbal communications", "documentationSkills" : "Document security solutions", "problemSolvingSkills" : "Advanced problem-solving skills", "qualificationsBasic" : "4+ years Information Security Engineering experience", "qualificationsPreferred" : "4+ years Web and Email Security leadership, 4+ Years Cloud security controls, Experience creating and managing metrics, CISSP certification, Cloud Security Certifications, Advanced problem-solving skills, Experience leading design and implementation", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**About this role:** Wells Fargo is seeking a Senior Information Security Engineer ****In this role, you will:**** * Lead or participate in computer security incident response activities for moderately complex events * Conduct technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies * Provide security consulting on medium projects for internal clients to ensure conformity with corporate information, security policy, and standards * Design, document, test, maintain, and provide issue resolution recommendations for moderately complex security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security * Review and correlate security logs * Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity * Identify security vulnerabilities and issues, perform risk assessments, and evaluate remediation alternatives * Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals ****Required Qualifications:**** * 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education ****Desired Qualifications:**** * 4+ years in Web and Email Security leadership or technical strategy roles * 4+ Years in Cloud security controls (M365, SaaS, IaaS and PaaS) * Experience in creating and managing metrics * Knowledge and understanding of data security controls including configuration and vulnerability management, directory services content filtering, Internet proxies, CASB, application security, encryption controls, key management, and log management solutions such as Splunk * Certifications in one or more of the following: Certified Information Systems Security Professional (CISSP) or Cloud Security Certifications * Demonstrate the ability to provide written and verbal communications to management to address real-time issues and incidents, * Advanced problem-solving skills, ability to develop effective long-term solutions to complex problems * Experience in leading design and implementation of security techniques ****Job Expectations:**** * Lead design and implementation of Web and Email Security techniques for highly complex hybrid platform solutions * Participate in technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies * Provide security consulting on large projects for internal clients to ensure conformity with corporate information, security policy, and standards * Drive, design, document, and maintain a minimum viable baseline of security requirements and controls for for highly complex hybrid solutions related to data protection and Web and Email security techniques * Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity * Collaborate and influence all levels of professionals including management levels. * Lead a team to achieve objectives **Posting End Date:** 27 Jul 2026 _***Job posting may come down early due to volume of applicants.**_ **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit [Disability Inclusion at Wells Fargo](https://www.wellsfargojobs.com/en/diversity/disability-inclusion/). **Drug and Alcohol Policy** **** Wells Fargo maintains a drug free workplace. Please see our [Drug and Alcohol Policy](https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.", "summaryDescription" : "Senior Information Security Engineer at Wells Fargo. Skills: Information Security Engineering, Incident response, Cloud security, Web security, Email security. Lead computer security incident response. Conduct technical investigation", "postedDate" : "2026-06-12T04:52:17.231", "createdAt" : "2026-06-12T04:52:17.037", "lastUpdated" : "2026-06-15T00:33:02.779", "ingestTimestamp" : "2026-06-12T04:52:17.037", "mongoId" : "6a2adaa174d8ee00a071c4e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/Bengaluru-India/Senior-Information-Security-Engineer_R-550442", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Digital forensics", "Vulnerability management", "Log management", "Key management", "Leadership", "Information Security Engineering", "Incident response", "Cloud security", "Web security", "Email security", "Information security", "Risk management", "Threat identification", "Business continuity", "Risk assessment", "Data security", "Information security policy", "Data protection", "Certified Information Systems Security Professional (CISSP)", "Cloud Security Certifications", "Splunk" ], "skillCount" : 21, "jobCategory" : "engineering", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "_score" : 459.98642, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305798f292fd229cf3bd0e", "title" : "HR Information Systems Manager", "company" : "Similarweb", "industry" : "Technology", "salary" : { "min" : 325000.0, "max" : 485000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an HR Information Systems Manager in Tel Aviv-Yafo, Israel, at a Manager level in the Technology industry, adjusted for company size and seniority." }, "location" : "Tel Aviv-Yafo, Israel", "locations" : [ "Tel Aviv-Yafo", "Israel" ], "timestamp" : "2026-06-16T10:46:11.444", "fingerprint" : "2a74c3acc7677e9700f43cac049efaaefa2f5379e77a1c449bef5e5d93f60f2d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/similarweb/jobs/8006825", "externalId" : "8006825", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "32.0852997,34.7818064" } ], "locationText" : "Tel Aviv-Yafo, Israel", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "System ownership", "Data integrity", "System health", "Change responsiveness", "Enterprise technology" ], "hardSkillsList" : [ "HRIS configuration", "Role-based permissions", "System integrations", "API integrations", "Flat-file integrations" ], "hardSkills" : [ { "name" : "HRIS configuration", "level" : "intermediate" }, { "name" : "Role-based permissions", "level" : "intermediate" }, { "name" : "System integrations", "level" : "intermediate" }, { "name" : "API integrations", "level" : "intermediate" }, { "name" : "Flat-file integrations", "level" : "intermediate" } ], "majorSkills" : "HR Information Systems, SAP SuccessFactors, System integrations", "majorSkillsList" : [ "HR Information Systems", "SAP SuccessFactors", "System integrations" ], "coreResponsibilities" : "Own HR technology ecosystem, Manage SAP SuccessFactors, Manage related platforms, Bridge HR business needs and technology, Maintain system health, Maintain data integrity, Ensure responsiveness to change, Contribute to enterprise technology initiatives, Manage SF system configurations, Handle SF upgrades, Manage SF role-based permissions, Support SF Time Off module, Support SF Performance & Goals module, Support SF Compensation module, Manage HRIS implementations, Manage cross-functional systems projects, Manage system integrations, Manage integrations with ERP, Manage integrations with CRM, Manage integrations with business applications", "teamCollaboration" : "HR Operations; IT; MIS; External vendors; Cross-functional teams", "projectManagementSkills" : [ "HRIS implementations", "Systems projects" ], "domainKnowledge" : "HR employee lifecycle; Talent management; Compensation management; Learning management", "domainList" : [ "hr-employee-lifecycle", "talent-management", "compensation-management", "learning-management" ], "domainSpecificKnowledge" : [ "HR employee lifecycle", "Talent management", "Compensation management", "Learning management" ], "toolProficiency" : [ "SAP SuccessFactors", "Greenhouse", "Culture Amp", "NetSuite", "Salesforce" ], "continuousLearning" : "Ongoing learning solutions; Personalized coaching", "qualificationsBasic" : "5+ years HRIS experience, Experience with SAP SuccessFactors, Experience with Greenhouse, Experience with Culture Amp, Experience with system integrations, Experience with enterprise platforms, Experience with NetSuite, Experience with Salesforce, Experience with ERP, Experience with CRM", "qualificationsPreferred" : "Experience with SAP BTP, Experience with Workato, Experience with NetSuite, Experience with Salesforce, Experience with Time Off, Experience with Performance & Goals, Experience with Compensation, Experience with full-cycle HRIS implementations, Experience with cross-functional systems projects", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. We are looking for an HR Information Systems Manager to join our team. Why is this role so important at Similarweb? The HR Information Systems Manager owns the organization's HR technology ecosystem, with primary responsibility for SAP SuccessFactors and related platforms (e.g., Greenhouse, Culture Amp). The role bridges HR business needs and technology, working closely with HR Operations, IT, MIS, and external vendors to maintain system health, data integrity, and responsiveness to change. Beyond HR systems, this role actively contributes to broader enterprise technology initiatives - including integrations with ERP (NetSuite), CRM, and other business applications. So, what will you be doing all day? SF System Ownership: Act as the expert for core modules, handling configurations, upgrades, and role-based permissions (RBP). Support Time Off, Performance & Goals, and Compensation are strong advantages) Experience managing full-cycle HRIS implementations and cross-functional systems projects Experience with system integrations (API, middleware, flat-file) and tools such as SAP BTP or Workato Familiarity with enterprise platforms such as NetSuite, Salesforce - a strong advantage Understanding of the full HR employee lifecycle: hire-to-retire, talent, compensation, and learning **At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** Why you’ll love being a Similarwebber: You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here. Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.", "summaryDescription" : "HR Information Systems Manager at Similarweb. Skills: HR Information Systems, SAP SuccessFactors, System integrations. Own HR technology ecosystem. Manage SAP SuccessFactors", "postedDate" : "2026-06-15T23:21:15.943", "createdAt" : "2026-06-15T23:21:15.943", "lastUpdated" : "2026-06-16T10:46:11.444", "ingestTimestamp" : "2026-06-15T23:21:15.943", "mongoId" : "6a305798f292fd229cf3bd0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HRIS configuration", "Role-based permissions", "System integrations", "API integrations", "Flat-file integrations", "HR Information Systems", "SAP SuccessFactors", "System ownership", "Data integrity", "System health", "Change responsiveness", "Enterprise technology", "HRIS implementations", "Systems projects", "HR employee lifecycle", "Talent management", "Compensation management", "Learning management", "Greenhouse", "Culture Amp", "NetSuite", "Salesforce" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 457.774, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cafe274d8ee00a09d81c5", "title" : "Global Investigator - EMEA", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Global Investigator in the Technology industry in the United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T07:07:54.135", "fingerprint" : "389fc9519bb709316dc5f7d6b36e5e5b32e127b08cede859b3bc2e2816017cb8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/8554f8ec-d36a-4525-9a63-f899b2e89985/application", "externalId" : "8554f8ec-d36a-4525-9a63-f899b2e89985", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Asset recovery", "Blockchain tracing", "VASP tracing", "Backtrace analysis" ], "softSkillsList" : [ "Adaptability", "Creative problem-solving" ], "hardSkills" : [ { "name" : "Asset recovery", "level" : "intermediate" }, { "name" : "Blockchain tracing", "level" : "intermediate" }, { "name" : "VASP tracing", "level" : "intermediate" }, { "name" : "Backtrace analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Creative problem-solving" } ], "majorSkills" : "Scam investigation, Blockchain analysis, Asset recovery", "majorSkillsList" : [ "Scam investigation", "Blockchain analysis", "Asset recovery" ], "coreResponsibilities" : "Validate blockchain leads, Conduct tracing, Assess regulated platforms, Produce investigative documentation, Support victim recovery outcomes, Validate blockchain signals, Escalate high-confidence matters, Trace victim funds, Run backtrace for frozen funds, Support asset-preservation workflows", "teamCollaboration" : "Follow-the-sun rotation; Distributed async-first; Structured syncs; Cross-functional teams", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; Cryptocurrency investigations; Regulated platforms; Blockchain technology", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "cryptocurrency-investigations", "regulated-platforms", "blockchain-technology" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency investigations", "Regulated platforms", "Blockchain technology" ], "toolProficiency" : [ "Slack", "Notion" ], "communicationSkills" : "Written communication", "documentationSkills" : "Investigative documentation", "problemSolvingSkills" : "Creative problem solving", "outcomesObjectives" : "Victim-centered recovery outcomes", "qualificationsBasic" : "3–5 years cryptocurrency investigations, 3–5 years asset-recovery experience, Regulated platforms behavior understanding, Blockchain / cryptocurrency tracing, Forward-then-backward trace, Exchange attribution, Co-mingling handling, Multi-hop VASP tracing, LIFO/FIFO backtrace for recovery, Investigative packages for legal, Investigative packages for compliance, Investigative packages for enforcement, AI fluency", "qualificationsPreferred" : "Creative tactical thinking", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team leads TRM's response against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. The team runs a follow-the-sun rotation with investigators across NA, EMEA, and APAC for around-the-clock coverage. Distributed, async-first via Slack and Notion, with structured syncs for alignment. High autonomy, high standards, low bureaucracy. As a Global Investigator (EMEA), you will work at the recovery-focused layer of scam investigation. You will validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes. The Impact You Will Have: - Validate time-sensitive blockchain signals and move high-confidence matters through the appropriate escalation workflow - Trace victim funds end-to-end — forward to the wallets that consolidate them, backward to the platforms they came from - Own the recovery side. After a freeze, run the backtrace that ties frozen funds to specific victims - Support time-sensitive asset-preservation workflows with regulated platforms and ecosystem partners What We're Looking For: - 3–5 years of cryptocurrency investigations or asset-recovery experience - You understand how regulated platforms behave under request - Blockchain / cryptocurrency tracing (required, gating) — forward-then-backward trace, exchange attribution, co-mingling handling, multi-hop VASP tracing, and LIFO/FIFO backtrace for recovery work. Non-negotiable. - Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows - Creative tactical thinking - AI fluency (required) - Strong written communication LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigator - EMEA at TRM Labs. Skills: Scam investigation, Blockchain analysis, Asset recovery. Validate blockchain leads. Conduct tracing", "createdAt" : "2026-06-14T21:04:37.851", "lastUpdated" : "2026-06-15T07:07:54.135", "ingestTimestamp" : "2026-06-14T21:04:37.851", "mongoId" : "6a2cafe274d8ee00a09d81c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Asset recovery", "Blockchain tracing", "VASP tracing", "Backtrace analysis", "Adaptability", "Creative problem-solving", "Scam investigation", "Blockchain analysis", "Risk management", "Legal analysis", "Compliance oversight", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency investigations", "Regulated platforms", "Blockchain technology", "Slack", "Notion" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 457.7225, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68e0a7e4ce260f92cbf8eb8f", "title" : "Sr. ER Investigator, North America Central Investigations", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, hr", "salary" : { "min" : 113300.0, "max" : 187300.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, USA", "locations" : [ "Atlanta, Georgia, USA" ], "timestamp" : "2026-06-15T11:19:03.596", "fingerprint" : "9ca8605827026d0837ec1a65e80e3b26432bde6237ace3b268794d4099fe7e72", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099242/apply", "externalId" : "70fb7964-7718-4a4c-898f-30b22901d07d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Employee relations", "Organizational development", "Talent management", "HR processes" ], "hardSkillsList" : [ "Investigative data analysis", "Casework data analysis", "Trend analysis" ], "hardSkills" : [ { "name" : "Investigative data analysis", "level" : "intermediate" }, { "name" : "Casework data analysis", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" } ], "majorSkills" : "Employee relations, HR investigations, Casework management", "majorSkillsList" : [ "Employee relations", "HR investigations", "Casework management" ], "coreResponsibilities" : "Investigate sensitive HR issues, Investigate Employee Relations issues, Conduct complainant interviews, Conduct witness interviews, Conduct subject employee interviews, Analyze investigation data, Propose remedial action, Produce investigation documentation, Manage assigned casework, Bring investigations to closure, Design employee feedback collection, Collect employee feedback, Analyze employee feedback, Analyze stakeholder feedback, Analyze aggregate casework data, Identify issue trends, Identify proactive mitigation opportunities, Analyze casework trends, Produce strategic recommendations, Address systemic issues, Engage in continuous improvement, Analyze people programs, Revise people programs, Analyze policies, Revise policies, Analyze practices, Revise practices, Consult with business partners, Collaborate with Corporate ER, Collaborate with Legal teams, Collaborate with 3rd Party Vendors, Work on critical issues, Handle crisis-oriented issues", "teamCollaboration" : "Partner with business; Partner with ER teams; Partner with Legal; Partner with Vendors", "domainKnowledge" : "Employee Workplace Relationship Solutions; North America Centralized Investigations", "domainList" : [ "employee-workplace-relationship-solutions", "north-america-centralized-investigations" ], "domainSpecificKnowledge" : [ "Employee Workplace Relationship Solutions", "North America Centralized Investigations" ], "communicationSkills" : "Communication skills; Interpersonal skills", "documentationSkills" : "Investigation documentation", "problemSolvingSkills" : "Issue mitigation; Problem resolution", "specialRequirements" : "Balancing time between projects, Balancing time for crisis-response", "outcomesObjectives" : "Ensure fair treatment; Ensure respectful treatment; Mitigate systemic issues", "qualificationsBasic" : "Bachelor's degree, Investigative work experience, Interview experience, Data analysis experience, Documentation production experience, Hourly employee client support, Call center experience, Distribution center experience, Manufacturing environment experience, 5-7 years HR generalist experience, HR investigations specialist experience", "qualificationsPreferred" : "Knowledge of employment law, Knowledge of hiring process, Support for interview process, Support for onboarding process", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our our Employee Workplace Relationship Solutions (EWRS) organization team as a Sr. HR Investigator on the North America Centralized Investigations (NACI) team. The central objective of the NACI team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives. The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. The Sr. HR Investigator will work proactively to: Key job responsibilities The Sr. HR Investigator will work proactively to: • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation • Independently manage assigned casework, bringing investigations to closure rapidly and definitively • Design, collect, and analyze multiple levels of employee and stakeholder feedbackAnalyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues • Partner to engage in continuous improvement initiatives • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Basic Qualifications: - Bachelor's degree - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience supporting hourly employee client group - Experience in a call center, distribution center, or manufacturing environment - 5-7 years human resource generalist experience or HR investigations specialist experience Preferred Qualifications: - Knowledge of employment law and HR policies and procedures - Experience influencing at all levels within an organization, particularly at the executive level - Experience in root cause analysis and troubleshooting or problem solving - Advanced degree, JD, or other specialized training in labor/employee relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,300/year in our lowest geographic market up to $187,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Sr. ER Investigator, North America Central Investigations at Amazon.com Services LLC. Skills: Employee relations, HR investigations, Casework management. Investigate sensitive HR issues. Investigate Employee Relations issues", "postedDate" : "2026-06-14T07:32:33.301", "createdAt" : "2026-06-14T07:32:33.301", "lastUpdated" : "2026-06-15T11:19:03.596", "ingestTimestamp" : "2026-06-14T07:32:33.301", "mongoId" : "68e0a7e4ce260f92cbf8eb8f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099242/apply", "salaryAnnualMin" : 113300, "salaryAnnualMax" : 187300, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Investigative data analysis", "Casework data analysis", "Trend analysis", "Employee relations", "HR investigations", "Casework management", "Organizational development", "Talent management", "HR processes", "Employee Workplace Relationship Solutions", "North America Centralized Investigations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 454.17212, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c5e8074d8ee00a08e4737", "title" : "QA Investigator Specialist", "company" : "Aspire Employment Opportunities", "salary" : { "min" : 50000.0, "max" : 70000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bel Air, Maryland, United States", "locations" : [ "Bel Air", "Maryland", "United States" ], "certifications" : [ "Abuse and Neglect Investigator" ], "timestamp" : "2026-06-15T00:54:38.356", "fingerprint" : "67f5fa61c4c5abcca79c05c3c6b44a6110fc18cc74159059fbb1af1daa446da6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/aspireinternaljobboard/jobs/8585638002", "externalId" : "8585638002", "structuredLocations" : [ { "city" : "Bel Air", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.5797515,-78.8531894" } ], "locationText" : "Bel Air, Maryland, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "hardSkillsList" : [ "Conducting investigations", "Record reviews" ], "hardSkills" : [ { "name" : "Conducting investigations", "level" : "intermediate" }, { "name" : "Record reviews", "level" : "intermediate" } ], "majorSkills" : "Investigations, Record reviews", "majorSkillsList" : [ "Investigations", "Record reviews" ], "coreResponsibilities" : "Conduct thorough investigations into incidents, Uphold commitment to providing safe environment, Uphold commitment to providing supportive environment, Uphold commitment to honoring rights, Uphold commitment to honoring choices, Uphold commitment to honoring consent", "domainKnowledge" : "Disability services; Abuse and neglect", "domainList" : [ "disability-services", "abuse-and-neglect" ], "domainSpecificKnowledge" : [ "Disability services", "Abuse and neglect" ], "problemSolvingSkills" : "Problem-solving abilities", "specialRequirements" : "Use of personal vehicle required, Satisfactory background checks, Valid driver's license, Safe driving record", "qualificationsBasic" : "Bachelor's degree in human service field, Bachelor's degree in law, Bachelor's degree in criminal justice, 3 years' experience in conducting investigations, 3 years' experience in conducting record reviews, Knowledge of relevant laws, Knowledge of regulations, Knowledge of industry best practices, Ability to maintain objectivity, Ability to maintain confidentiality, Ability to maintain sensitivity, Valid driver's license, Safe driving record", "qualificationsPreferred" : "Experience in disability services", "workSiteFlexibility" : "Onsite", "rawDescription" : "Aspire encourages internal mobility and supports employees in exploring growth opportunities across the organization. Employees interested in this role should apply directly through this posting via Greenhouse. Recruiters will partner with HR to confirm eligibility and coordinate the next steps. The only exception is an in-program, same-role shift change, which should be handled directly with your manager and HR Partner. Please refer to Aspire’s Internal Mobility Policy for more information. Open Positions: Job title: QA Investigator Specialist House Name: Bel Air, MD office Shift: 1st Hours: 40 Schedule: M-F Pay: $50,000 - $70,000 annually, based on education and experience Aspire Living & Learning is currently seeking a QA Investigator Specialist to play a vital role in conducting thorough investigations into incidents that occur meeting regulatory and Aspire standards. This position plays a crucial role in upholding our commitment to providing a safe and supportive environment where rights, choices, and consent are honored. Qualifications: Bachelor's degree in human service field, law, criminal justice, or a related field. Minimum of 3 years’ experience in conducting investigations, preferably in disability services Minimum of 3 years’ experience in conducting record reviews Knowledge of relevant laws, regulations, and industry best practices. Strong interpersonal and communication skills. Ability to maintain objectivity, confidentiality, and sensitivity during investigations. Excellent analytical and problem-solving abilities. Become a certified Abuse and Neglect Investigator as prescribed by state where conducting investigations. Must have satisfactory background checks. Valid driver’s license and safe driving record. Use of a personal vehicle for travel is required. Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. ", "summaryDescription" : "QA Investigator Specialist at Aspire Employment Opportunities. Skills: Investigations, Record reviews. Conduct thorough investigations into incidents. Uphold commitment to providing safe environment", "postedDate" : "2026-06-12T22:05:52.555", "createdAt" : "2026-06-12T22:05:52.555", "lastUpdated" : "2026-06-15T00:54:38.356", "ingestTimestamp" : "2026-06-12T22:05:52.555", "mongoId" : "6a2c5e8074d8ee00a08e4737", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 50000, "salaryAnnualMax" : 70000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Conducting investigations", "Record reviews", "Investigations", "Disability services", "Abuse and neglect", "Abuse and Neglect Investigator" ], "skillCount" : 6, "jobCategory" : "other", "jobSubcategory" : "quality-and-compliance", "dataQualityScore" : 0.8888889, "_score" : 453.0209, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. Author severity model", "createdAt" : "2026-06-14T04:46:08.267", "lastUpdated" : "2026-06-15T07:14:55.204", "ingestTimestamp" : "2026-06-14T04:46:08.267", "mongoId" : "6a2ce89374d8ee00a0a6b327", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting", "Leadership", "Critical thinking", "Incident management", "Program building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Incident program management", "Escalation program management", "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure", "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 450.79926, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8c8374d8ee00a0975b5a", "title" : "Incident Response Lead", "company" : "WHOOP", "industry" : "Information Security", "salary" : { "min" : 130000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "certifications" : [ "GCIH", "GCFA", "CISSP" ], "timestamp" : "2026-06-15T12:05:20.732", "fingerprint" : "bddddbefd297cde0f29d2286596a2e145615d870cd25df0e237c4a59536e642a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/90e465bb-f1fb-4763-892e-320780db4f6f/application", "externalId" : "90e465bb-f1fb-4763-892e-320780db4f6f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SIEM, EDR, Cloud security monitoring, Digital forensics, Threat detection", "professionalSkills" : [ "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification" ], "hardSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "SOC operations", "level" : "intermediate" }, { "name" : "Host investigation", "level" : "intermediate" }, { "name" : "Cloud investigation", "level" : "intermediate" }, { "name" : "Log investigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident response, Digital forensics, Threat detection, SOC operations", "majorSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations" ], "coreResponsibilities" : "Lead incident response activities, Serve as incident commander, Partner with SOC, Validate alerts, Guide investigations, Drive containment, Drive eradication, Conduct host investigations, Conduct cloud investigations, Conduct log investigations, Coordinate with forensic firms, Maintain incident response playbooks, Improve escalation procedures, Improve communication workflows, Lead post-incident reviews, Lead root cause analysis, Define remediation actions, Track remediation actions, Develop tabletop exercises, Execute incident simulations, Support breach impact assessments, Support regulatory notification, Improve detection capabilities, Improve response capabilities, Own incident metrics, Own incident reporting, Report response times, Report trends, Report risk reduction", "teamCollaboration" : "24x7 SOC provider; Cross-functional stakeholders; Security, IT, GRC, Legal", "projectManagementSkills" : [ "Remediation tracking" ], "domainKnowledge" : "Cloud-native environments; MITRE ATT&CK; GDPR; HIPAA; PCI", "domainList" : [ "cloud-native-environments", "mitre-att-ck", "gdpr", "hipaa", "pci" ], "domainSpecificKnowledge" : [ "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI" ], "toolProficiency" : [ "SIEM platforms", "EDR tools", "Cloud monitoring" ], "communicationSkills" : "Cross-functional coordination", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "On-call escalation rotation", "outcomesObjectives" : "Systemic risk reduction", "qualificationsBasic" : "7+ years incident response, Lead incident investigations, Host, cloud, log investigations, SIEM platforms expertise, EDR tools expertise, Cloud security monitoring expertise, Work with external SOC, Attack frameworks understanding, GDPR, HIPAA, PCI support, Excellent communication skills, Bachelor's degree or certifications", "qualificationsPreferred" : "GCIH certification, GCFA certification, CISSP certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "At WHOOP, we’re on a mission to unlock human performance and healthspan. Our wearable technology provides personalized insights that help millions of members better understand their bodies and make smarter decisions about training, recovery, and lifestyle. We are seeking a Incident Response Lead to drive security incident response across the enterprise. In this role, you will serve as the primary internal escalation point and hands-on responder for security incidents, partnering closely with WHOOP’s 24x7 SOC provider and cross-functional stakeholders to investigate, contain, and remediate threats. This is a highly technical individual contributor role with significant ownership and visibility across Security, IT, GRC, and Legal. RESPONSIBILITIES: - - Lead hands-on incident response activities, serving as the primary internal escalation point for security events - Serve as the central incident commander across Security, IT, GRC, and Legal during active incidents - Partner with the SOC to validate alerts, guide investigations, and drive containment and eradication efforts - Conduct host, cloud, and log-based investigations, and coordinate with external forensic firms when needed - Maintain and continuously improve incident response playbooks, escalation procedures, and communication workflows - Lead post-incident reviews and root cause analysis, ensuring remediation actions are clearly defined and tracked - Develop and execute tabletop exercises and incident simulations to test and strengthen response readiness - Partner with GRC and Legal to support breach impact assessments and regulatory notification processes - Drive continuous improvement of detection and response capabilities across SIEM, EDR, cloud monitoring, and identity systems - Own incident metrics and reporting, including response times, trends, and systemic risk reduction initiatives - Participate in an on-call escalation rotation to provide after-hours incident leadership when required QUALIFICATIONS: - - 7+ years of experience in incident response, digital forensics, threat detection, or SOC operations - Proven experience leading incident investigations in complex, cloud-native environments - Strong experience conducting host, cloud, and log-based investigations - Hands-on expertise with SIEM platforms, EDR tools, and cloud security monitoring - Experience working with external SOC or MDR providers - Strong understanding of attack frameworks (MITRE ATT&CK) and their application to detection and response - Experience supporting breach response obligations under GDPR, HIPAA, PCI, or similar regulatory frameworks - Excellent communication skills with the ability to coordinate cross-functional stakeholders under pressure - Bachelor’s degree or relevant certifications (GCIH, GCFA, CISSP, or equivalent) This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. ", "summaryDescription" : "Incident Response Lead at WHOOP. Skills: Incident response, Digital forensics, Threat detection, SOC operations. Lead incident response activities. Serve as incident commander", "createdAt" : "2026-06-14T04:00:46.619", "lastUpdated" : "2026-06-15T12:05:20.732", "ingestTimestamp" : "2026-06-14T04:00:46.619", "mongoId" : "6a2c8c8374d8ee00a0975b5a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation", "Leadership", "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification", "Remediation tracking", "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI", "GCIH", "GCFA", "CISSP", "SIEM platforms", "EDR tools", "Cloud monitoring" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 450.54855, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305182f292fd229cf0181f", "title" : "Senior Manager, Information Security", "company" : "Stanley 1913", "salary" : { "min" : 150000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, United States", "locations" : [ "Seattle", "Washington", "United States" ], "timestamp" : "2026-06-16T08:55:12.146", "fingerprint" : "416c22c3585eafa5ab1c1c6432458aa19d722f28e0521a05199e58841e2d6d0a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/stanley1913-us/jobs/5213919008", "externalId" : "5213919008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "About us: Stanley 1913 - Built for Life® since 1913. The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders, and inventors who believe in creating sustainable products for a better life and world that minimizes our impact on the planet. Learn more at www.stanley1913.com.  Position Overview We are seeking a highly accomplished and strategic Senior Manager, Information Security to join our team in Seattle, WA. In this leadership role, you will drive the vision, development, and execution of enterprise-grade security programs supporting the Stanley 1913 brand, in alignment with the broader HAVI Enterprise Security strategy. You will play a critical role in scaling and maturing Stanley 1913’s security capabilities to protect consumers, partners, and business operations during a period of accelerated growth. As a senior leader, you will influence organizational strategy, guide cross-functional decision-making, and ensure that security is embedded as a core component of business innovation and digital transformation. ***Seattle location strongly preferred*** What You Will Do Lead the development and ongoing improvement of an information security strategy. This strategy protects Stanley 1913’s digital ecosystem and aligns with security priorities across HAVI and Morgan Street. Serve as a trusted advisor to executive leadership, providing expert guidance on cybersecurity risks, emerging threats, and strategic investments to strengthen organizational resilience. Drive the development and operationalization of enterprise risk management frameworks, including identifying, assessing, and mitigating cybersecurity risks across a complex setting that prioritizes customer experience. Establish and oversee robust security monitoring, detection, and response capabilities, ensuring integration into business operations and alignment with industry-leading practices. Direct incident response and crisis management efforts, including leading major incident investigations, enhancing response plans, and incorporating lessons learned into improved controls and processes. Build, lead, and develop a high-performing cybersecurity team, fostering a culture of accountability, continuous learning, and technical excellence. Partner with cross-functional leaders (IT, Product, Legal, Compliance, and Operations) to embed security into business processes, product development, and customer experiences. Champion security awareness and culture across the organization, driving training initiatives, executive reporting, and enterprise-wide engagement. Stay ahead of the evolving threat landscape, regulatory requirements, and industry guidelines, proactively adapting strategies to maintain a strong security posture. Who You Are Bachelor’s degree in Information Security, Computer Science, or a related field, with equivalent experience also considered; advanced degree (MBA or Master’s in Cybersecurity) strongly preferred. 10+ years of progressive experience in information technology, with 7+ years in information security, cybersecurity, risk management, or compliance leadership roles. Proven track record of designing and leading enterprise-scale security programs within complex, high-growth, or consumer-focused organizations. Deep expertise in security frameworks (e.g., NIST, ISO 27001), regulatory requirements, and risk management methodologies. Strong leadership experience with demonstrated ability to build, mentor, and retain high-performing teams while driving measurable outcomes. Advanced understanding of security architecture, threat detection/response, cloud security, and modern cybersecurity technologies. Certifications such as CISSP, CISM, CISA, or equivalent strongly preferred. Outstanding communication and executive presence, with the ability to influence senior collaborators and translate technical risks into business impact. #LI-Hybrid Stanley 1913 is committed to a diverse and inclusive work environment. Stanley 1913 is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. Stanley 1913 is a total rewards company, which includes rewards beyond base salary. At Stanley 1913, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more. The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors such as work location, job-related knowledge, skills, qualifications, and experience. Salary Range $150,000—$170,000 USD About our parent company: Morgan Street Holdings The Stanley 1913 brand is owned by Morgan Street Holdings (formerly HAVI), a privately held enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, and Continental. Morgan Street Holdings’ portfolio provides best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.  Morgan Street Holdings supports the Stanley 1913 brand with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.  ", "summaryDescription" : "Senior Manager, Information Security at Stanley 1913", "postedDate" : "2026-06-15T23:19:17.324", "createdAt" : "2026-06-15T23:19:17.324", "lastUpdated" : "2026-06-16T08:55:12.146", "ingestTimestamp" : "2026-06-15T23:19:17.324", "mongoId" : "6a305182f292fd229cf0181f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 170000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 450.39005, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3066fcf292fd229cfb7e54", "title" : "Director, Information Technology Infrastructure", "company" : "Nightingale Education Group", "industry" : "Education", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Information Technology Infrastructure in Salt Lake City, United States, adjusted for industry and company size." }, "location" : "OSC", "locations" : [ "OSC" ], "timestamp" : "2026-06-16T06:24:20.618", "fingerprint" : "8329494e43c50e70736eb40008fbc679aa0d0e43ed2695ad1581af757c79c12f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nightingalecollege/jobs/4257855009", "externalId" : "4257855009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Salt Lake City", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7596198,-111.8867970" } ], "locationText" : "Salt Lake City, Utah, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Director", "rawDescription" : "Build the Infrastructure That Powers a Mission At Nightingale Education Group, we're closing the nursing shortage — one learner at a time. Our work is bold, our team is passionate, and our technology has to keep pace with both. We're looking for a Director, IT Infrastructure who doesn't just keep the lights on — they build the grid. This is a senior leadership role for someone who thinks in systems, thrives in transformation, and knows how to translate deep technical expertise into organizational impact. You'll own the full IT infrastructure landscape — from hardware and networks to support operations — and you'll shape the long-term technology roadmap for a growing, mission-driven institution. If you're energized by the intersection of strategy and execution, and you want your work to matter beyond the server room, this is your seat at the table. What You'll Do Lead Infrastructure at Scale Drive infrastructure transformation initiatives that position Nightingale to grow efficiently and sustainably. Develop and execute the strategic direction for IT infrastructure — hardware, software, networks, and beyond. Ensure high availability and peak performance of IT systems across the organization. Set the Standard Implement and maintain IT infrastructure policies and procedures aligned with industry best practices and regulatory requirements. Stay ahead of emerging technologies and trends, bringing continuous improvement and innovation to everything you touch. Identify and implement process and policy improvements — and ensure they actually stick. Lead People and Projects Manage IT infrastructure projects end-to-end: conception, implementation, and evaluation. Lead, develop, and support your team across performance, behaviors, and competencies — investing in people as much as platforms. Collaborate cross-functionally to assess and address technology needs across the organization. Participate in hiring decisions, panel interviews, and candidate selection. Own the Budget Develop and manage the functional budget, ensuring resources and assets are deployed effectively within approved parameters. What You Bring Required Bachelor's degree in Computer Science, Information Systems, or a related field from an accredited institution. 10+ years of experience in IT infrastructure and support roles. 5+ years in a leadership or managerial role. 5+ years of hands-on experience in IT infrastructure planning and development. 5+ years working with systems and network architecture, information security principles, and IT best practices. A proven ability to translate complex technical concepts for non-technical stakeholders — clearly and confidently. Bonus Points COBIT and/or ITIL certification or demonstrated working knowledge. Budgeted Hiring Range $154,000—$168,000 USD All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations. Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer. Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there. The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us! Employment is contingent upon successful completion of a background check and drug screen.", "summaryDescription" : "Director, Information Technology Infrastructure at Nightingale Education Group", "postedDate" : "2026-06-15T23:28:14.210", "createdAt" : "2026-06-15T23:28:14.210", "lastUpdated" : "2026-06-16T06:24:20.618", "ingestTimestamp" : "2026-06-15T23:28:14.210", "mongoId" : "6a3066fcf292fd229cfb7e54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 449.83835, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d131874d8ee00a0ae5ff8", "title" : "Senior Investigative Reporter", "company" : "Project On Government Oversight", "industry" : "Media", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Investigative Reporter in Washington, DC, adjusted for the non-profit/government industry and senior experience level." }, "location" : "Washington, DC", "locations" : [ "Washington", "DC" ], "timestamp" : "2026-06-16T00:27:12.005", "fingerprint" : "ae20b2c839e60de52b875cc2982802d52da2e71c3285fd99f1b32ec915302a09", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pogo.breezy.hr/p/994a94987de9-senior-investigative-reporter", "externalId" : "994a94987de9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Expose waste, Expose corruption, Expose abuse of power, Expose government failures, Champion reforms", "domainKnowledge" : "Government oversight", "domainList" : [ "government-oversight" ], "domainSpecificKnowledge" : [ "Government oversight" ], "remoteFriendly" : false, "rawDescription" : "Founded in 1981 in partnership with whistleblowers, the Project On Government Oversight (POGO) is a nonpartisan independent watchdog that works to expose waste, corruption, abuse of power, and other instances where the government fails to serve the public. We champion reforms to achieve a more effe", "summaryDescription" : "Senior Investigative Reporter at Project On Government Oversight. Expose waste. Expose corruption", "createdAt" : "2026-06-14T18:42:24.041", "lastUpdated" : "2026-06-16T00:27:12.005", "ingestTimestamp" : "2026-06-14T18:42:24.041", "mongoId" : "6a2d131874d8ee00a0ae5ff8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Government oversight" ], "skillCount" : 1, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 449.48572, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2ca67f74d8ee00a09bbd1b", "title" : "Director, Information Technology", "company" : "Crexi", "industry" : "Real Estate", "salary" : { "min" : 182000.0, "max" : 247000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Playa Vista, California, United States", "locations" : [ "Playa Vista", "California", "United States" ], "timestamp" : "2026-06-16T02:24:21.260", "fingerprint" : "f78ab2c7b60e65ca62033c3ec38e8989276b643bf26f7bec77e49716224f1b26", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/crexi/jobs/4705236005", "externalId" : "4705236005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Playa Vista", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9760102,-118.4181654" } ], "locationText" : "Playa Vista, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : false, "rawDescription" : "About Crexi Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction— Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence. To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users. Crexi’s mission is to catalyze the next generation of commercial real estate through three core pillars: Access, Innovation, and Connection. Crexi’s platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE dealmaking with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success. About This Role: The Director, Information Technology leads Crexi’s IT efforts, shaping strategy, overseeing teams, and optimizing technology solutions to support the growth and success of our company. With a focus on corporate IT and security infrastructure design and management, this role ensures that technology drives business excellence and compliance. What You’ll Do Provides leadership to the IT team, setting clear goals, objectives, and priorities. Oversees the day-to-day management and maintenance of corporate IT infrastructure, including end-user compute, office networks, SaaS tools, and corporate identity systems. Ensures the availability and performance of corporate IT systems and end-user services. Builds, mentors, and leads a high-performing IT team, fostering a culture of innovation, skill development, and accountability. Manages IT resources effectively and allocates them to support business priorities. Manages relationships with technology vendors and partners, including contract negotiations, performance evaluation, and strategic collaboration. Ensures vendor services align with business needs and standards. Oversees IT budgeting and financial planning, monitors expenses, and optimizes resource allocation. Identifies cost-saving opportunities and ensures adherence to budget constraints. Drives and participates in strategic IT initiatives, including corporate technology roadmaps and tooling improvements, and AI and automation adoption. Collaborates with cross-functional teams to execute these initiatives effectively. Ensures compliance with IT policies, procedures, and relevant standards (e.g., GDPR, ISO, SOC2), contributing to a strong IT governance framework. Evaluates and adopts AI and automation tools to improve operational efficiency, ensuring responsible and compliant use in alignment with company policy. Owns corporate security program, including endpoint protection, corporate identity and access management, physical security at HQ, the MSSP relationship, and security awareness and phishing programs. Who You Are Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degrees or certifications (e.g., CIO, CISM, or similar) are preferred. At least 12 years of experience in senior IT roles with a focus on technology strategy and operations. Deep knowledge of operating systems (Windows, Mac) and basic scripting languages. Strong knowledge of corporate identity and SaaS platforms (e.g., Azure AD/Entra, Microsoft 365, MDM/endpoint management tools). Exceptional leadership skills, with a track record of building and managing high-performing IT teams. Expertise in IT infrastructure management and data protection. In-depth knowledge of emerging technologies — including AI, machine learning, and automation tools — and trends in the commercial real estate and technology sectors is preferred. Experience owning or supporting SOC 2 Type II audits, including control design, evidence collection, and auditor coordination. Background in corporate security operations, including endpoint security, identity and access management, and security vendor oversight. Why Crexi? Rapidly growing startup with a dynamic work environment Flexible team structure with the ability to progress in career Health, Dental, and Vision insurance Collaborative culture and numerous team activities The California base pay range for this position is $182,000 - $247,000 per year with eligibility for generous bonus, equity, and healthcare insurance. The total compensation package offered to a successful candidate will depend on several factors, which may include, but are not limited to, the type and length of experience applicable to the role and within the industry, job-related skills, job level, and geographic location. Commercial Real Estate Exchange, Inc (“Crexi”) is a multi-state employer, and this salary range may not reflect positions that work in other states. Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.", "summaryDescription" : "Director, Information Technology at Crexi", "postedDate" : "2026-06-14T19:20:42.410", "createdAt" : "2026-06-14T19:20:42.410", "lastUpdated" : "2026-06-16T02:24:21.260", "ingestTimestamp" : "2026-06-14T19:20:42.410", "mongoId" : "6a2ca67f74d8ee00a09bbd1b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 182000, "salaryAnnualMax" : 247000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 449.02893, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8074d8ee00a090c3f1", "title" : "Health Information Specialist", "company" : "Datavant", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "USD market baseline for an Entry-level Health Information Specialist in the Healthcare industry, adjusted for remote work in the United States." }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-15T21:24:26.399", "fingerprint" : "78f732d66df0f98b54f5fd58b3243d14adca71485338a34dab5a97fe13205a68", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.datavant.com/about/careers/open-roles/job?gh_jid=5224076008", "externalId" : "5224076008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights: Full-Time: Monday- Friday 8-4:30 CST Location: This role will be performed Remote - WFH Processing medical records along with by taking calls from patients, insurance companies, and attorneys to provide medical records status Documenting information on multiple platforms using two computer monitors. Preferred Customer Service and Data Entry and Release of Information experience Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement You will: Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Must meet productivity expectations as outlined at specific site. May schedules pick-ups. Other duties as assigned. What you will bring to the table: High School Diploma or GED Must be at least 18 years old. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in the English language. Bonus points if: Experience in a healthcare environment. Previous production/metric-based work experience. In-person customer service experience. Ability to build relationships with on-site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. 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You understand how regulated platforms behave under request, including the difference between voluntary cooperation and formal process, and you treat getting money back to victims as part of your job rather than a downstream handoff." ], "hardSkillsList" : [ "blockchain / cryptocurrency tracing", "AI fluency" ], "softSkillsList" : [ "adaptability, collaboration, creative problem-solving, ownership, candor, humility" ], "hardSkills" : [ { "name" : "blockchain / cryptocurrency tracing", "level" : "intermediate" }, { "name" : "AI fluency", "level" : "intermediate" } ], "softSkills" : [ { "name" : "adaptability, collaboration, creative problem-solving, ownership, candor, humility" } ], "majorSkills" : "blockchain tracing, asset recovery, investigative documentation, AI fluency", "majorSkillsList" : [ "blockchain tracing, asset recovery, investigative documentation, AI fluency" ], "coreResponsibilities" : "Validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes.", "teamCollaboration" : "High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output.", "toolProficiency" : [ "Slack, Notion" ], "communicationSkills" : "frequent, high-touch communication", "documentationSkills" : "investigative documentation; produce clear investigative documentation", "continuousLearning" : "Continuously learn new issues in crypto.", "innovationCreativity" : "Creative problem solving and out-of-the-box thinking.", "problemSolvingSkills" : "creative tactical thinking; assess whether funds touch regulated platforms; figure out the first move", "specialRequirements" : "Follow-the-sun rotation — the team runs investigators across NA, EMEA, and APAC for around-the-clock coverage. Distributed, async-first via Slack and Notion, with structured syncs for alignment. Surge availability expected during time-sensitive disruption windows.", "outcomesObjectives" : "Victim recovery is the goal.", "qualificationsBasic" : "3–5 years of cryptocurrency investigations or asset-recovery experience. Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows. Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations.", "remoteFriendly" : true, "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As a Global Investigator, you will work at the recovery-focused layer of scam investigation. You will validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes. The impact you will have here: - Validate time-sensitive blockchain signals and move high-confidence matters through the appropriate escalation workflow. Speed and accuracy both matter. - Trace victim funds end-to-end — forward to the wallets that consolidate them, backward to the platforms they came from. Your work feeds directly into the legal packages that recover them. - Own the recovery side. After a freeze, run the backtrace that ties frozen funds to specific victims and produce the documentation that drives restitution. The freeze is the start. Victim recovery is the goal. - Support time-sensitive asset-preservation workflows with regulated platforms and ecosystem partners. What we’re looking for: - 3–5 years of cryptocurrency investigations or asset-recovery experience — law enforcement crypto units, blockchain analytics firms, exchange compliance investigations, or equivalent. You understand how regulated platforms behave under request, including the difference between voluntary cooperation and formal process, and you treat getting money back to victims as part of your job rather than a downstream handoff. - You don’t need a checklist to start. Handed something you’ve never seen, you figure out the first move and take it. When the playbook stops, you keep going. - You think in outcomes, not lanes. If “that’s not what I was hired for” is a sentence you reach for, this isn’t the seat. - Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows. - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations. - Blockchain / cryptocurrency tracing (required, gating) — forward-then-backward trace, exchange attribution, co-mingling handling, multi-hop VASP tracing, and LIFO/FIFO backtrace for recovery work. Non-negotiable. - AI fluency (required) — you use AI tools in your workflow to synthesize returns, draft outputs, and accelerate analysis, with examples of how AI has impacted your work. About the team: - Follow-the-sun rotation — the team runs investigators across NA, EMEA, and APAC for around-the-clock coverage. - Distributed, async-first via Slack and Notion, with structured syncs for alignment. - High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output. Team operating rhythms: - Daily monitoring shift - Daily shift handoff call - Weekly team syncs - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows Learn about TRM Speed in this position: - React timely to the movement of funds during an ongoing investigation. - Support other teams on time sensitive issues that might be unforeseen. - Continuously learn new issues in crypto. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigator - APAC at TRM Labs. Skills: blockchain tracing, asset recovery, investigative documentation, AI fluency. 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AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You We’re looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the Information security industry. If you thrive in a fast-paced, collaborative workplace, AppDirect provides an environment where you will be challenged and inspired every day. If you relish the freedom to bring creative, thoughtful solutions to the table that reflect your experience and personality, there's no limit to what you can accomplish here. What you’ll do and how you’ll have an impact Work within the Information Security team as a Cloud Information Security Analyst. Ensure the company's assets—primarily cloud-based—are kept as secure as possible. Prioritize mitigation activities in collaboration with various stakeholders. Collaborate closely with engineering, support, and company-wide teams to maintain security and compliance programs. Provide recommendations to improve the security capabilities of the company’s platform. What we’re looking for 6-8 years of experience in a similar role, even if partially meeting the listed requirements below: Expertise in: Cloud security posture management (AWS/Azure) Vulnerability management (risk classification, remediation, false positive analysis) Building and maintaining Security Operations Center (SOC) activities Strong skills in incident detection and response, including spotting malicious activity. Solid knowledge of security tools: SIEM, EDR, DLP, CSPM, CASB, CWPP, IPS/IDS,Threat intelligence, etc. Comfortable working with Linux and Windows environments. Understanding of modern infrastructure: Kubernetes, containers, CI/CD pipelines, and their security. Proven ability to collaborate with cross-functional teams and own initiatives end-to-end. Creative, risk-aware, and solution-oriented mindset with strong prioritization and autonomy. Any Information Security Certification (CEH, Security+, OSCP, etc.) is an asset. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.", "summaryDescription" : "Senior Cloud Information Security Analyst at AppDirect. Skills: Cloud security, Vulnerability management, Incident response. Ensure company assets secure. Prioritize mitigation activities", "postedDate" : "2026-06-14T05:43:56.904", "createdAt" : "2026-06-14T05:43:56.904", "lastUpdated" : "2026-06-15T09:26:13.707", "ingestTimestamp" : "2026-06-14T05:43:56.904", "mongoId" : "6a2c7feb74d8ee00a0956e72", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident detection", "Incident response", "Cloud security", "Vulnerability management", "Risk classification", "False positive analysis", "End-to-end initiatives", "Cloud security posture", "Security Operations Center", "Modern infrastructure security", "Container security", "CI/CD pipeline security", "SIEM", "EDR", "DLP", "CSPM", "CASB", "CWPP", "IPS/IDS", "Threat intelligence" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 444.65067, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c826d74d8ee00a095bff8", "title" : "Preliminary Investigator", "company" : "Wynn Resorts", "industry" : "Gambling And Casinos", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an entry-level Preliminary Investigator in Las Vegas, NV, within the hospitality industry, adjusted for company size and location." }, "location" : "Las Vegas, NV, United States", "locations" : [ "Las Vegas", "NV", "United States" ], "timestamp" : "2026-06-15T06:39:40.144", "fingerprint" : "d6d70afca5f9d604ba4134f92c165f5f45014807f2439c2e0a2bd400a738e003", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WynnResorts/744000131722829-preliminary-investigator", "externalId" : "744000131722829", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United 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computer program, Proofread incident reports, Prepare reports for approval, Identify affected persons and witnesses, Implement proper procedures, Gather pertinent information, Determine if incident report is necessary, Make use of Opera computer program, Conduct inquiries in guest folios, Make use of HotSOS computer program, Initiate work order requests, Conduct minor investigations, Report safety violations, Request video coverage, Initiate engineering work orders, Request lock interrogation reports, Conduct correct procedures, Provide proper documents, Obtain photos from accidents, Notify hotel management, Notify Safety Department management, Notify Corporate Investigations, Provide correct forms for injuries, Secure accident scenes, Log evidence, Document and correct hazardous conditions, Collect and secure evidence, Follow proper chain of custody, Provide assistance to outside agencies, Work with other investigative departments, Provide information to departments, Evaluate conditions of guests or employees, Offer emergency medical assistance, Ensure affected persons receive assistance, Provide follow up and contact information, Maintain communication with management, Ensure proper notifications of incidents, Provide assistance to supervisors, Perform basic functions of Security Officer, Perform escorts, Perform key assists, Perform guest assists, Perform employee assists, Perform table game fills", "teamCollaboration" : "Other investigative departments; Shift management; Department management; Supervisors; Managers; Directors", "domainKnowledge" : "Chemicals; SDS; Personal protection equipment; Sanitation; OSHA guidelines; Hotel/casino industry; Company assets; Security protocols; Guest safety; Team member safety; Property damage; Employee injury; Criminal acts; VIP access; Medical assistance; Outside agencies", "domainList" : [ "chemicals", "sds", "personal-protection-equipment", "sanitation", "osha-guidelines", "hotel-casino-industry", "company-assets", "security-protocols", "guest-safety", "team-member-safety", "property-damage", "employee-injury", "criminal-acts", "vip-access", "medical-assistance", "outside-agencies" ], "domainSpecificKnowledge" : [ "Chemicals", "SDS", "Personal protection equipment", "Sanitation", "OSHA guidelines", "Hotel/casino industry", "Company assets", "Security protocols", "Guest safety", "Team member safety", "Property damage", "Employee injury", "Criminal acts", "VIP access", "Medical assistance", "Outside agencies" ], "toolProficiency" : [ "Microsoft Office", "iTrak", "Opera", "HotSOS", "Timelox" ], "communicationSkills" : "Respond to inquiries; Write instructions; Present information", "documentationSkills" : "Security incident reports; Guest/Patron Missing Property reports; Guest/Patron Injury reports; Guest /Patron Property Damage reports; VIP/Private Access reports; Hotel Property Damage reports; Employee Injury reports; Guestployee Assist reports; Outside Agency Assist reports; Recovered Property reports; Criminal Acts reports; Safe Recovery reports; Vehicle Damage reports; Suspicious Incident reports; Guestployee Misconduct reports; Guestployee Voluntary statements; Guest Accident/Illness reports; Guest Injury forms; Refusal of Medical Assistance forms; Medical Provider forms; Property Loss/Damage forms; Guest Claims cards; Employee Accident reports; Notice of Injury forms C-1 and C-3; Additional Information and Medical Release forms; Medical Referral forms; Prescription forms; Transport and Taxicab forms; Supplemental reports; Detailed incident reports; Accident photos; Hazard documentation", "problemSolvingSkills" : "Determine incident necessity; Investigate incidents", "specialRequirements" : "Moderate physical ability, Lift or maneuver at least fifty pounds, Varied instances of standing/walking, Work varying-schedules", "qualificationsBasic" : "3 years in hotel/casino industry, General computer skills, Basic Microsoft Office knowledge, Fluent knowledge of chemicals, Fluent knowledge of SDS, Fluent knowledge of personal protection equipment, Fluent knowledge of sanitation, Fluent knowledge of OSHA guidelines, Ability to read, analyze, and interpret documents, Ability to respond to common inquiries, Ability to write detailed instructions, Ability to present information, Ability to compute basic mathematical calculations, Ability to decipher various reports, Ability to maintain reports, Moderate physical ability, Lift or maneuver at least fifty pounds, Varied instances of standing/walking, Ability to work varying-schedules", "qualificationsPreferred" : "Security experience preferred, Law enforcement experience preferred, Customer service experience preferred, Second language a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Wynn Las Vegas (WLV) Preliminary Investigator is responsible for protecting company assets and provides a safe environment for our team members and guests; interviewing, summarizing, and writing comprehensive security reports to memorialize incidents that occur on property. Duties include, but are not limited to: maintaining records and processes for auditing purposes, supporting department team members and maximizing opportunities for departmental success; maintaining all company standards; and ensuring excellent guest and team member experience. * Effectively document all incidents and events into security incident reports, ensuring these reports will be complete and accurate relevant to the incident. Incident reports will include Guest/Patron Missing Property reports, Guest/Patron Injury reports, Guest /Patron Property Damage reports, VIP/Private Access reports, Hotel Property Damage reports, Employee Injury reports, Guest/Employee Assist reports, Outside Agency Assist reports, Recovered Property reports, Criminal Acts reports, Safe Recovery reports, Vehicle Damage reports, Suspicious Incident reports, Guest/Employee Misconduct reports, and any other incident requiring documented evidence of occurrence. * Effectively identify and use all forms and documents that are relevant within Preliminary Investigations. Forms and documents will include Guest/Employee Voluntary statements, Guest Accident/Illness reports, Guest Injury forms, Refusal of Medical Assistance forms, Medical Provider forms, Property Loss/Damage forms, Guest Claims cards, Employee Accident reports, Notice of Injury forms C-1 and C-3, Additional Information and Medical Release forms, Medical Referral forms, Prescription forms, Transport and Taxicab forms. * Effectively make use of the iTrak computer program and become knowledgeable in basic procedures including, but not limited to, adding participants, transferring media files and forms, conducting supplemental reports, completing detailed and accurate incident reports and printing and emailing reports. In addition, proofread incident reports and prepare them to be approved by members of Security management. * Correctly identify affected persons and potential witnesses that are involved in incidents and events and ensuring the proper procedures are implemented, such as issuing statements to affected persons, collecting contact information from witnesses, advising lost property claimants to contact Lost and Found Services. * Effectively gather pertinent information and determine if and when an incident report is necessary. The determining factors will include company liability, acts of a criminal nature, safety violations, emergency medical service responses, damages to hotel property, incidents that are suspicious in nature and misconduct by employed personnel. * Effectively make use of the computer program Opera and conduct inquiries in guest(s) folios along with gathering information and history from guests and specific patrons using gathered contact and other information. * Effectively make use of the computer program HotSOS and become knowledgeable with initiating work order requests, providing specific issues and locations and providing additional information when necessary. * Conduct minor investigations in conjunction with incident reports. Minor investigations will include reporting safety violations, requesting video coverage from the Security Control Center, initiating engineering work orders via the HotSOS computer program and requesting lock interrogation reports via Timelox. * Conduct the correct procedures and provide the proper documents that are relevant to the incident. These procedures will include obtaining photos from accidents, notifying hotel management on incidents involving hotel guests, notifying Safety Department management on incidents involving guest/employee transports, notifying Corporate Investigations on Incidents involving VIP/Private Access Guests, providing correct forms for guest /employee injuries, securing accident scenes and securing and logging evidence. * Document and correct any types of conditions or hazards that have contributed to incidents. These conditions include wet floors, low lighting conditions, debris, obstructions and worn or damaged areas. * Effectively collect and secure any and all evidence related to incidents and affected persons and ensures the proper chain of custody is followed. * Provide assistance to outside agencies and organizations. Outside agencies will include Las Vegas Metropolitan Police, Nevada Gaming Control Board, Taxi Authority and others. * Work extensively with other investigative departments and provide information and specific details when necessary. These investigative departments will include the Guest Claims Department, Food and Health Department, Worker’s Compensation, Safety Department and Corporate Investigations. * Evaluate conditions of guests or employees and offer emergency medical assistance and other services and ensure that affected persons receive the best possible assistance and care. * Provide follow up and contact information to affected guests and employees when necessary, to include issuing Guest Claims cards, locations of medical providers and services, emergency and non-emergency numbers for law enforcement, medical referrals, pharmacy programs and others. * Maintain a direct line of communication with members of shift and department management and ensure proper notifications of incidents and events are conducted in the correct manner. In addition, provide assistance and support to supervisors, managers and directors in other departments along with providing information and notifications of incidents within their field. * Perform all basic functions and duties of Security Officer. Duties will include escorts, key assists, guest assists, employee assists and table game fills. * Maintain confidentiality of sensitive information. * Perform all functions and duties assigned by Security shift management and directors. * React rationally to high stress situations while maintaining a calm demeanor. * Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Assists in providing training opportunities for team members. * Keeps informed of all new developments within the department. * Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest issues as appropriate * Generates necessary written reports regarding security-related incidents involving guests, team members and/or the facility. * Collects and logs evidence related to security incidents and demonstrates proper chain of custody. * Assists with scene management during the initial moments of a security incident. * Ensures that all security reports are submitted in a timely manner. * Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same. * Maintains relevant knowledge of industry through continuing education and training. * Works with guest claims/risk management to mitigate liability to the company while maintaining the highest quality of guest service. * Performs any other job-related duties as assigned. ## Qualifications To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: * 21 years of age or above. * Will be required to obtain and maintain registration or a work card issued by the Nevada Gaming Control Board. * Must be able to acquire and maintain any licensing or active work cards required for this position at all times, to include a valid driver’s license. * CPR/AED/First Aid certification Education and/or Experience: * High school or equivalent degree required. Bachelor’s Degree in a related field or equivalent experience preferred. * Previous Guest Relations Experience required. Security, Law Enforcement or customer service experience with a minimum of 3 years in the hotel/casino industry is preferred. * Requires general computer skills and basic knowledge of Microsoft Office. * Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. * Candidate must have fluent knowledge of chemicals, SDS, personal protection equipment, sanitation, and OSHA guidelines. Language Skills: * Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. * Mathematical Skills & Reasoning Ability: * Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: * The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: * The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.", "summaryDescription" : "Preliminary Investigator at Wynn Resorts. Skills: Incident reporting, Security investigations, Evidence collection, Asset protection. Document all incidents and events. Identify and use relevant forms", "postedDate" : "2026-06-11T16:31:57.000", "createdAt" : "2026-06-13T17:32:58.501", "lastUpdated" : "2026-06-15T06:39:40.144", "ingestTimestamp" : "2026-06-13T17:32:58.501", "mongoId" : "6a2c826d74d8ee00a095bff8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Interviewing", "Summarizing", "Report writing", "Information gathering", "Evidence securing", "Document control", "Statement taking", "Contact information collection", "Damage assessment", "Work order initiation", "Video surveillance request", "Lock interrogation request", "Accident scene securing", "Evidence logging", "Hazard identification", "Communication", "Mathematical calculations", "Report maintenance", "Attention to detail", "Interpersonal skills", "Organizational skills", "Administrative skills", "Incident reporting", "Security investigations", "Evidence collection", "Asset protection", "Record maintenance", "Auditing", "Guest experience", "Team member experience", "Process management", "Continuous improvement", "Risk assessment", "Safety violations", "Misconduct investigation", "Chain of custody", "Outside agency liaison", "Interdepartmental coordination", "Medical assistance", "Emergency response", "Shift management", "Security operations", "Chemicals", "SDS", "Personal protection equipment", "Sanitation", "OSHA guidelines", "Hotel/casino industry", "Company assets", "Security protocols", "Guest safety", "Team member safety", "Property damage", "Employee injury", "Criminal acts", "VIP access", "Outside agencies", "Microsoft Office", "iTrak", "Opera", "HotSOS", "Timelox" ], "skillCount" : 62, "jobCategory" : "other", "jobSubcategory" : "legal", "dataQualityScore" : 1.0, "_score" : 443.84424, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a307fa4f292fd229c05ba87", "title" : "Principal Investigator MD/DO", "company" : "Headlands Research", "industry" : "Healthcare", "salary" : { "min" : 100000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Diego, California, United States", "locations" : [ "San Diego", "California", "United States" ], "timestamp" : "2026-06-16T11:51:09.334", "fingerprint" : "e89683df9995ea6dc7fdbaa1a207514301d4f0d7f87cc9c8fe4874decd691b0a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/headlandsresearch/jobs/4283848009", "externalId" : "4283848009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Diego", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7174202,-117.1627720" } ], "locationText" : "San Diego, California, United States", "remoteFriendly" : false, "rawDescription" : "At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. Join Us in Improving Lives through Clinical Research At Headlands Research, we're not just building a clinical trial network; we are working to bring clinical trials to underserved communities and treatments to market. Picture this: an exceptional family of next-generation clinical trial sites, where cutting-edge technology meets unparalleled support services, and participant engagement reaches new heights. Established in 2018, we've rapidly grown to operate 20+ clinical trial sites across the US and Canada, with ambitious plans for expansion on the horizon. Championing Diversity in Clinical Trials Diversity isn't just a checkbox for us—it's central to our mission. We're committed to advancing medical science by promoting diversity in every facet of clinical trial research. From our team composition to participant demographics, inclusivity is at the heart of everything we do. The Role of a Lifetime Are you ready to make a difference? We're seeking an experienced physician to help us grow our clinical research site at Artemis Institute for Clinical Research in San Diego, CA. Why Join Us? Flexible Schedule: Work on your terms, with a schedule that fits your life. Dynamic Team Environment: You'll help Headlands Research continue to build a diverse and talented team of clinical research coordinators, research assistants, physicians, advanced providers, and patient recruitment specialists. With ample support and a culture of collaboration, you'll thrive in an environment where your contributions truly make a difference. A high level of professionalism is a key differentiator at Headlands. Responsibilities: Lead and oversee clinical trials conducted at Headlands Research sites, ensuring compliance with protocol requirements, regulatory standards, and ethical guidelines. Provide leadership and mentorship to site staff, fostering a culture of inclusivity, diversity, and professionalism within the research team. Participate in investigator meetings and educational initiatives to stay updated on advancements in clinical research and diversity initiatives. Obtain IRB approval for study initiation and any protocol modifications. Oversee subject safety, trial conduct compliance, and the informed consent process. Communicate effectively with stakeholders including sponsors, monitors, regulators, and research network leadership. Provide ongoing training and support to research staff. Requirements: Previous experience as a Principal Investigator or Sub-Investigator for clinical research trials a huge plus, but willing to consider those without. Eligible for or active unencumbered license to practice as an MD or DO within the state of [[California]] required Must be board-certified or board-eligible. Excellent communication and leadership skills, with the ability to collaborate effectively with sponsors, research teams, and external stakeholders. Familiarity with regulatory requirements, Good Clinical Practice (GCP) guidelines, and industry best practices in clinical research. Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously in a fast-paced environment. California Pay Range $100—$150 USD Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Need Assistance? Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@headlandsresearch.com for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.", "summaryDescription" : "Principal Investigator MD/DO at Headlands Research", "postedDate" : "2026-06-16T01:19:27.292", "createdAt" : "2026-06-16T01:19:27.292", "lastUpdated" : "2026-06-16T11:51:09.334", "ingestTimestamp" : "2026-06-16T01:19:27.292", "mongoId" : "6a307fa4f292fd229c05ba87", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Lead", "dataQualityScore" : 0.6666667, "_score" : 443.7195, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "68e0a7e4ce260f92cbf8eb8c", "title" : "ER Investigator, Worldwide Operations Centralized Investigation", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, hr", "salary" : { "min" : 57900.0, "max" : 123800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, USA", "locations" : [ "Atlanta, Georgia, USA" ], "timestamp" : "2026-06-15T10:51:05.202", "fingerprint" : "42f8610304dab3b357785eafc47140bae67c177bee0a0776d221bd51f635bcb5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099237/apply", "externalId" : "3fc24f78-ad53-46f6-acf9-1221c840c2ca", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Investigation", "Data analysis", "Case management", "Report writing", "Interviewing" ], "hardSkillsList" : [ "Fact-finding", "Evidence gathering", "Documentation", "Root cause analysis" ], "hardSkills" : [ { "name" : "Fact-finding", "level" : "intermediate" }, { "name" : "Evidence gathering", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "majorSkills" : "Employee relations, Investigations, HR processes", "majorSkillsList" : [ "Employee relations", "Investigations", "HR processes" ], "coreResponsibilities" : "Conduct investigations into employee relations issues, Gather and analyze evidence, Interview relevant parties, Document investigation findings, Prepare investigation reports, Recommend corrective actions, Ensure compliance with company policies, Maintain confidentiality of investigations", "teamCollaboration" : "HR Business Partners; Legal department; Internal stakeholders", "domainKnowledge" : "Employee relations; Labor laws; Workplace investigations", "domainList" : [ "employee-relations", "labor-laws", "workplace-investigations" ], "domainSpecificKnowledge" : [ "Employee relations", "Labor laws", "Workplace investigations" ], "toolProficiency" : [ "Microsoft Office Suite", "Case management software" ], "communicationSkills" : "Written reports; Verbal interviews", "documentationSkills" : "Investigation reports", "problemSolvingSkills" : "Root cause analysis; Analytical thinking", "outcomesObjectives" : "Fair and thorough investigations; Compliance with policies; Resolution of employee issues", "qualificationsBasic" : "Bachelor's degree or equivalent experience, 1+ year of experience in investigations, Experience with data analysis tools, Experience with case management systems", "qualificationsPreferred" : "Experience in HR or employee relations, Knowledge of labor laws, Experience with Amazon's internal investigation processes", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our US locations. The central objective of the North America Centralized Investigation team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner. The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges. Key job responsibilities The HR Investigator will work proactively to: • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation • Independently manage assigned casework, bringing investigations to closure rapidly and definitively • Design, collect, and analyze multiple levels of employee and stakeholder feedback • Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues • Partner to engage in continuous improvement initiatives • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Basic Qualifications: - Bachelor's degree - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience supporting hourly employee client group - Experience in a call center, distribution center, or manufacturing environment - 5+ years human resource generalist experience or HR investigations specialist experience Preferred Qualifications: - Knowledge of employment law and HR policies and procedures - Advanced degree, JD, or other specialized training in labor/employee relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,900/year in our lowest geographic market up to $123,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "ER Investigator, Worldwide Operations Centralized Investigation at Amazon.com Services LLC. Skills: Employee relations, Investigations, HR processes. Conduct investigations into employee relations issues. Gather and analyze evidence", "postedDate" : "2026-06-13T19:13:02.366", "createdAt" : "2026-06-13T19:13:02.366", "lastUpdated" : "2026-06-15T10:51:05.202", "ingestTimestamp" : "2026-06-13T19:13:02.366", "mongoId" : "68e0a7e4ce260f92cbf8eb8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099237/apply", "salaryAnnualMin" : 57900, "salaryAnnualMax" : 123800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Fact-finding", "Evidence gathering", "Documentation", "Root cause analysis", "Employee relations", "Investigations", "HR processes", "Investigation", "Data analysis", "Case management", "Report writing", "Interviewing", "Labor laws", "Workplace investigations", "Microsoft Office Suite", "Case management software" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 443.3041, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a16218d58b93c861e922ba1", "title" : "Remittance Fraud Investigator", "company" : "Mukuru", "industry" : "FinTech", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Remittance Fraud Investigator in Cape Town, South Africa, adjusted for the FinTech industry." }, "location" : "Cape Town, ZA", "locations" : [ "Cape Town", "ZA", "Johannesburg", "ZA", "Pretoria", "ZA" ], "timestamp" : "2026-06-16T04:02:17.494", "fingerprint" : "3e7e71183bc8f10da39016eb7ef060516d77da76a8ba96ebd39c9d61626425d8", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://mukuru.breezy.hr/p/dd99794a7ef8-remittance-fraud-investigator", "externalId" : "dd99794a7ef8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Investigate fraud patterns, Protect customers from fraud, Ensure safe money movement", "rawDescription" : "Protecting our customers. Strengthening trust. Powering safe money movement. At Mukuru, we move money with purpose and that means staying one step ahead of fraud. We’re looking for a sharp, curious, and driven Fraud Investigator who is passionate about uncovering the truth, protecting customers, an", "summaryDescription" : "Remittance Fraud Investigator at Mukuru. Investigate fraud patterns. Protect customers from fraud", "createdAt" : "2026-06-14T20:28:30.009", "lastUpdated" : "2026-06-16T04:02:17.494", "ingestTimestamp" : "2026-06-14T20:28:30.009", "mongoId" : "6a16218d58b93c861e922ba1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 443.08987, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 4590, "totalPages" : 92, "hasNext" : true, "hasPrevious" : false } }

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Incident Manager

Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management

Investigation Associate

Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents

Incident Manager

Investigations Manager I, Investigations

Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management

Availability TPM, DC Availability - Programs

Investigations Manager I, Investigations

Health Information Specialist

Information Security Analyst

WIM Investigator, AmSec Workplace Incident Management

Team Member (Weekend Availability)

Security Incident Response Manager

Manager, AV Incident Management

Service Desk Incident Manager

Investigator, ISAU

Financial Investigations Accountant

Director of Information Technology

Investigator (Statewide)

Security Engineer II, Security Incident Response Team (SIRT)

Information Security Officer

Global Investigator

Senior Incident Response Specialist, Cyber Security

Lead, All-Source Investigations

Senior Information Security Engineer

HR Information Systems Manager

Global Investigator - EMEA

Sr. ER Investigator, North America Central Investigations

QA Investigator Specialist

Incident and Escalation Manager

Incident Response Lead

Senior Manager, Information Security

Director, Information Technology Infrastructure

Senior Investigative Reporter

Director, Information Technology

Health Information Specialist

Global Investigator - APAC

Senior Cloud Information Security Analyst

Preliminary Investigator

Principal Investigator MD/DO

ER Investigator, Worldwide Operations Centralized Investigation

Remittance Fraud Investigator

Common Questions